Carvana Reviews

Day of delivery driver called 2 hrs before delivery and said when going thru inspection they found out reach hatch release was. It working. He said he could either delay delivery or go ahead and. Deliver that day and that I could just take it to local approved shop to get it fixed. Next day I get an email stating that it would be $100 deductible if approved for repair. I took it to their approved mechanic around corner (Firestone) and Manager there said they would have to run diagnostic but he couldn’t guarantee his mechanics could be successful. According to Carvana if I took it to certified Lexus dealer deductible would be $300. The car should have been fixed free of charge since they delivered it to me knowing it was already defective.

I rarely leave a 1 star view but this was one of the most frustrating experiences I ever had. I have purchased vehicles from Carvana in the past and had no issues but I decided I was going to trade in my Nissan Frontier for a Ford Maverick. Purchased it and everything was approved on Election day Nov. 5th (Tuesday) and they said they could deliver it that Saturday. I get an email the next day Nov. 6th that the truck arrived at one of the facilities. Friday morning the 8th I get an email giving me steps for the delivery and trade in. That afternoon I get another email stating that my appointment has been delayed and was scheduled the following Saturday the 16th. I reached out wondering why it got delayed and said it was an issue with getting it registered. Disappointed but I figured maybe the truck didn't arrive in enough time in my state and nearby facility to get it registered.

3rd time customer and will not be using Carvana again based on their lack caring to fix the issues cause by transport company. Purchased car and in imperfections only showed couple of scratches. Drove 2 hours to trade in my car and pick up this one at the vending machine in San Antonio Texas.. The inside of the car is very dirty and will have to spend my own money to have it cleaned right. Smears and smudges on all glass and dashboard. Food etc. under seats. Stains on carpet that CAN be removed if they would have tried.

Worst experience ever for my first time purchasing a Range Rover Velar, Carvana states they did a 150 inspection but it failed inspection in the state of Massachusetts, the tire rod was rotted needs to be replaced, then after taking it to Land Rover in Norwood MA they did the diagnostic test and also found 3 tires rotted and they sent a claim to Silver Rock and Silver Rock denied all 3 tires replacement.

Amazing service, easy process and the car is in amazing shape. There was something wrong with the front bumper and Carvana had it fixed within 48 hours. Excellent excellent service. From being pre qualified to purchasing the car, it took 10 minutes. If I were to buy another used car, I will definitely go through Carvana.

There was damage to my vehicle that was reported within the 7 day period. I contacted the insurance company which was no help and they stated the info had not been forwarded. I am extremely displeased with this process and wil never purchase a vehicle this way again. The delivery driver was amazing and put in extra effort as the location he picked up the vehicle did not clean it at all. Contact me for more specific information.

Great experience, selling price, easy to buy. Amazing!!! Literally like vending machine. Put it coin and car came to you. Car came as it described!! First owner, no damage, no scratches. Carvana left on pictures some imperfections which I couldn’t find on the car. They doing registration for customers, I choose to pick up car. But they also can deliver front of your house. Carvana application is very easy and convenient to use, and really it doesn’t waste time as a car dealers.

This was my first time purchasing a car exclusively online and I have to admit that I was skeptical at first, but I was more than pleasantly surprised, I was impressed! Their customer service is on point, the driver was courteous and on time, the entire experience made me a believer. I will Definitely recommend Carvana.

For anyone that needs a car and are having problems buying one I highly recommend Carvana. My reasons: I had originally purchased a 2019 KIA Soul through Drivetime, I thought that I was getting a great deal. It turns out that I was paying close to $20,000 for a car only worth at best according to my insurance comp. only $9000.00. I found out that I was paying 40% interest rate the rest of the cash is going for interest! I understand that if you really don’t have excellent credit, it’s difficult to get that no money down and low interest rate.

Overall Experience: The overall sales process was very smooth and quick. Response times for approval and follow-up on documents were excellent, which I really appreciated. Room for Improvement: The one downside was the condition of the vehicle at delivery. It seemed as though the previous owner and their children had just exited the vehicle. The exterior was dusty, and the interior had sticky windows in the backseat. It would have been great if someone had taken the extra time to ensure the car was clean and presentable. Final Thoughts: Aside from needing to detail my own "new" ride, I was satisfied with my experience and would definitely consider purchasing from you again!

Employees were friendly and helpful and the process was easy and I’m not a computer savvy. However, I videoed it for my kids and the employees sent a coin to each kid in a nice see-through carrying case. It was exciting to see other families put their coin in and there were so many there excited! We were all excited for each other and it’s a pretty neat thing to get a car out of a vending machine.

The process of finding, choosing, buying, and picking up the vehicle, as well as trading in our previous vehicle, was seamless. So much less hassle and time-wasting compared to buying from a traditional dealership. Would highly recommend to anyone considering buying a new or used vehicle. And the trade-in process was simple as well. It would be possible to speed up the pickup time even further, but as it is it was perfectly acceptable.

Mostly a good experience. Here are the negatives: Car was advertised as no transport fee. This was later revised to say, yes, there js a transport fee. Was told I would get the car the day after signing the purchase agreement. This was revised to a few days later. I believe the issue was that the car was not in town, however, that was Carvana‘s mistake. This added $300 to the cost for me, and an additional wait to receive the car. There was only one smart key. I think this should be made clear at the time of purchase, and a plus would be offering to provide a second key at an additional charge. Time frame promised for delivery of car was 2-5 pm. It arrived at about 6:15 PM. The delivery person did call to let me know it would be late, but he didn’t call till about 5:30 pm. This is my second Carvana purchase. I also bought a car in Minnesota and that went smoothly. Interesting, since Arizona is corporate HQ!

This was one of the best car buying experiences of my life. I just found what fit me. Told them I wanted to buy it and two days later was able to collect my vehicle. There was no haggle, Hassle or headache. I'd recommend to anyone wanting to buy a car.

When I was looking to purchase another car and came across Carvana, I was skeptical. I first did an application but my credit was locked and I waited to come back to it in a week. So I finally completed the application, was screened to see what I would qualify for. My credit is decent and I also have another company that I am on with my BF for his car. I was intrigued by how quick the process was. I never spoke to a person about anything except when they would deliver my car. I thought I was being punked because I figured they wouldn't actually give the car.

Our experience with Carvana has been the absolute best car buying experience ever! The process was smooth, painless, no haggle, in and out in 30 minutes and we had a 7 day return/exchange window which is amazing!! Our car agent when we arrived for our appointment was ready for us and the car was ready to go! Very impressed! I will only buy cars through Carvana moving forward! Thanks Carvana!!

Car had damage that hadn't been disclosed, refused to give a discount and their "insurance" refused to do anything about it. 2nd time I have bought with them and they don't show any customer loyalty to repeat clients. Buyer beware! Hopefully, it doesn't take long to get my paperwork.

Carvana has great cars for sure. But what truly sets them apart from car dealerships is the Transaction. Buying a car from Carvana was a truly new experience for me. I never realized how much angst was involved just in the paperwork. Carvana did not hide an extended maintenance agreement contract and fees but gave me a checkbox to select it or not. They did not lie by omission. Trusted in me about my trade-in information. AND delivered on all the promises. Awestruck. Dumb-founded. Thank you Carvana for your ethics, honesty and commitment to the buyer. Carvana doesn't sell cars, people buy cars from Carvana. That is their focus; not on their selling but our buying.

Second time buying a car from Carvana. This time I traded in my current vehicle as well. Process couldn’t be any smoother. Everything done online and my new vehicle showed up on schedule and was exactly as described. They picked up my trade at the same time and actually gave me more on trade than the two local dealerships I had visited earlier. Great process and great experience.

My car was to be delivered on Monday, but it could not be delivered on Monday because of something that happened with Carvana. I had to rent a car for four extra days. It cost me a lot of money on that Monday when the car was supposed to be delivered when it wasn’t, not sure what Carvana could’ve done for me. Could’ve done something just saying.

Process was fine -- car was crap --- there were zero imperfections listed on the ad for the car --- you typically list several imperfections --- however --- the car had no imperfections listed but is riddled with imperfections galore --- I made timely submittals as requested with pictures as requested --- all but one was denied -- there is one denied issue that I will continue to pursue --- hopefully Mr. ** enjoys Florida, specifically the 7th judicial circuit because that is where the case is being filed.

This is the first time that I tried ordering a car online. After years of repeated purchases through lengthy visits to various car dealership and enduring aggressive salesmanship on their lots, it's a relief to experience a hassle-free digital purchase and secure purchase flow on my own terms, and from the comfort of my living room. I am never going back to a car dealer after having experienced Carvana!!

I bought a Jeep Renegade from Carvana and 3 months later my Key Fob would no longer work so when I called to see about getting a replacement they pushed me off to SilverRock who subsequently told me I didn't have an extended warranty. I went to a Jeep dealership to see about getting a replacement and was told the Fob I was given didn't actually belong to that car make and it would cost me $220 for the correct replacement. Carvana washed their hands of any help and basically said I had 7 days to return the car which is ridiculous because who would think to check and see if the Key Fob I was given wasn't the right one since it worked initially. They have the worst customer service and no one to talk with, only text or chats.

Overall a very good experience. Received the car as promised with no issues. The whole transaction was very easy and fast. Was very hesitant to buy online but I can honestly say this was far better than going to a dealership. Also the financing set up was as easy to get set up with no last minute changes.

My new Jeep is awesome. The process was so easy and I recommend Carvana to anyone buying a car or truck. Carvana is my new way of buying a vehicle. Very friendly staff and I got good financing. I could not ask for more. My Jeep arrived early which I was happy with.

I’m happy with the car I purchased from Carvana. When I dropped off my trade and the person that assisted me was extremely knowledgeable and helpful. He made the experience of purchasing my new car a pleasant one.

The process was simple. The battery died on the second day, the car is a Hybrid? My first concern with the body damage with the trunk wasn’t addressed. Suggest car was in an accident. This wasn’t disclosed during the buying process. Only two small dings on driver door. Misleading, I should have returned the car.

Got email day before delivery, it was delayed for a week due to an employee calling out. I attempted to pick up vehicle and again day before pickup (3 hours away) was told it was delayed. Was told it was in Albany, was told they didn’t know where vehicle was, basically story after story. Mind you, this vehicle was already registered in my name and insured and no one knew where it was. Finally, after almost 2 weeks, I made the 3-hour (each way) trip to get the vehicle because I didn’t trust their delivery. Do better.

The on line and delivery advocates were knowledgeable, professional and courteous and were able to address any questions I had. The entire process from start to finish was about 7 days. This is my 2nd transaction with Carvana and both processes were seamless. Will recommend to friends and family. I love my new ride. Thank you Carvana.

I have had my Lincoln exactly a week today and it is now in the shop for a SECOND time. I drove it for less than two minutes the first time before the check engine light came on. It arrived with a huge paint chip that the dealership caused and also obvious damage on the driver’s side mirror that WASN’T there in the pictures but they refuse to make that right. This has been a horrible, stressful, expensive ordeal and continues to be. I will tell everyone to avoid Carvana from now on and will never do business here again!

The car was delivered Tuesday. By Wednesday my low tire pressure light was on. Filled it with air and it was flat by Friday. Took it in to Firestone. Was told that I will need 4 new tires. The treads were worn and had dry rot. I have put in a form for reimbursement so I’m still waiting. Car delivery was also pushed back a week which left me without transportation. I'm not very impressed so far.

Start to finish my experience was 5 stars. I did return and try again. Custom care was so kind and informative. I was very hesitant trying the 2nd time. Customer care reassured me that it too would be a trial not forever. I absolutely love the 2nd car. Both delivery drivers were kind and patient. They explained everything thoroughly. I can 100% say I will do this again! The experience was better than going to a local dealer!

I am not "app" savvy but I found the process quite simple. I am very satisfied with the vehicle. Upon delivery it was clean, the guy delivering it, Montel, in Fairfield, CT was professional and friendly. I would without hesitation recommend Carvana to my friends and family. Very happy with the experience.

Love the Vehicle. However, my Carvana experience was less than ideal. The car was dirty. The undercarriage was filthy as if someone had gone off roading with it and there was an additional 23 miles on the car’s odometer. Looks like the sidewall tires may have been damaged during shipping. This was the first time purchasing a vehicle from Carvana. It could’ve gone better. Your associate was pleasant. I did receive a Carvana token as a token for my experience.

I originally ordered a 2018 Toyota camry from Carvana. The car came and was clearly not Maryland inspected. There was an open recall on the vehicle, there was a seat belt sensor that was out, and the car was filthy. I returned the car and ordered another to replace it. The car was delivery delayed twice and when the car came there was fresh body paint on the back window. I assume that the delay in delivery was due to the car being damaged in transport since there are scratches and dings that were not present when I viewed the car online, but carvana never told me what the delay was about.

I purchased a 2018 Toyota Tacoma. It was graded a '95' on its condition according to the online Carvana information. It supposedly was inspected. However, for peace of mind, I took it to my mechanic for a PPI. They discovered all sorts of issues, including a broken and leaking water pump (half of the antifreeze had leaked out), bad brakes (front and rear) tires that need replacement, a worn out drive belt, old spark plugs, and so forth. I called Carvana and they told me I had to work with the insurance carrier, Silver Rock. I paid $2602.53 for repairs (not including tires) yesterday, of which Silver Rock is covering only $585. They said that a part had to 'FAIL' in order to cover the repair. What do they want - for the drive belt to snap while driving the vehicle? For the engine to overheat and fail while being driven?

From beginning to end, the process was simple and fast. The variety of vehicles were more than I imagined. There was a rep that contacted me with all of the necessary details and made the process so easy. My vehicle was delivered promptly. The vehicle was cleaned and up to my standards.

Drove to the Wyoming MI location to finish a transaction and trade in my car on 11/11. When I took my possession of my new EV, it only was charged to 21 miles of range. I had a 45 mile trip home. They were apologetic but offered no real resolution. The “Carvana Guarantee” is that cars would be charged to at least 50%. The car itself is great. The process is frustrating and this problem ruined my day, as I had to find a nearby charging station and charge for two hours (spending out of pocket money) just to get home. Would not recommend Carvana. Would be happy to revise my review but their “advocates” seem to care very little about my significant inconvenience.

So the service is easy and accommodating. Great on delivery of vehicle and documentation. I wish they would clean the car better. I had to replace a cabin filter that definitely hasn’t been changed since the vehicle was manufactured. There was an obvious pet dander issue also. So I had to thoroughly clean and shampoo the car.

The worst, most frustrating, drawn out messed up experience you can imagine. I've repeatedly had to reschedule delivery because of their screw ups or utter failure to communicate. You will never talk to the same person twice, assuming you even reach a person. They had the wrong address on the buyer's order that they gave my lender so the check didn't go to the right place. Because of this dragging out, the offer on my trade-in has expired twice. When I refresh it, the amount was always different (lower typically). They only give you 48 hours from the time you place your order to get them everything they need although they are never clear about what that is. I am beginning to believe that they are not actually in possession of the car I'm trying to buy and these are all stalling tactics. Will NEVER put myself through this again.

In the 1st 24 hours the check engine came on. The 2nd cyclinder was misfiring. I replaced the spark plugs. Then I drove out of town for a family emergency, which I topped off the coolant. On my drive back, the engine began to overheat. I made it to the nearest gas station to fill the coolant up. After burping the coolant reservoir, it looked like there was enough coolant. My concern is the coolant is leaking into engine. The warranty company doesn't have a person that eventually answers. The automated system just reroutes to the same information. If possible, I'd like to receive a follow-up from the review and to help resolve the issues.

I have never in my life had such a bad experience purchasing a car. Your staff are uneducated, rude, give inaccurate information and do not ask pertinent questions. First of all, I tried to finance through Carvana with a credit score of 796 and was offered a 22% interest rate! When I call your rude employee to ask why my interest rate was so high she just kept respecting a script and would not let us speak to someone above her. This created so much hassle….you had to cancel my order, I had to secure financing, which I did through my bank with a 5.99% interest rate!! I had to keep freezing and unfreezing my credit reports because I keep them frozen at all times now. And that is what the problem was with the 22% offer from Carvana.

Carvana is supposed to be an easy way of purchasing a car without hassling with salesmen. It was a very difficult process with poor communication throughout the process. I ended up cancelling my order and went a dealership and getting a better deal. I would rather hassle with salesman than Carvana.

Awesome, just awesome. easy financing and delivery. Hardest part of getting this car was picking the one I wanted. The car is so clean and actually has a few more bells & whistles than were mentioned on the website. Just a wonderful experience. And didn't have to sit in a cubical and listen to someone else try to talk me into something I didn't want or couldn't afford.

Spent the day yesterday detailing the interior of my truck. Very disappointed that the inside was so dirty. I have purchased several vehicles with Carvana and have nothing bad to say except for this time. Spend a little time cleaning your vehicles for sale. Goes a long way for customer satisfaction.

First time I’ve bought a car solely on my own and Carvana made it so easy! It was an amazing experience and they were amazingly communicative throughout the entire process. I also love that I was able to shop with my real payments shown to me. Made it much easier.

We are for the most part satisfied. The issue we had was as follows. We were scheduled to pick up the vehicle on the 28th of October. We went to the appointment to get the car and the gentleman told us the car was not there. He showed us the email between him and another person where he submitted a ticket to notify us, but no one did. We drove all the way there for no reason. No one could tell us what happened or where the vehicle was. I was on The phone with several people that night and the following day. Still no real answers just apologies. We rescheduled the appointment for the 2nd and was told for our troubles we would be given some gift cards or gas cards for the mistake.

I've never used Carvana before, but I am THRILLED as a 1st timer! I had unexpected transmission issues and was forced to make a (quick) decision to repair my old vehicle or purchase a new one. Carvana allowed me to shop vehicles from the comfort of my phone and the product I chose was true to the description. I was able to enter limited details for pre-approval and find a vehicle within my budget and various other search criteria. You can change the money down and monthly payment amount to what suits you individually. There was no haggling and the vehicle was delivered to my front door in less than a week! Paperwork was done simply and electronically and Carvana kept me informed every step of the way. I am now in my new Civic and LOVE IT! I have no complaints and highly recommend using Carvana!!! Amazing from beginning to end! I almost can't believe it!

Very unprofessional with the entire financing process. They put you in a 30 minutes questionary. Very confusing and if you don’t answer quickly they block you for 6 months. I know they lack on a lot of other things since I am investigating on the BBB, but this is too much. Spend 1 thousand more but get treated nicely for a real dealership..

I purchased my first car from Carvana a few days ago. Also I knew what I wanted and had no interest in the typical dealership experience. I signed a couple of pieces of paper in person, but completed everything online in 15 minutes. I was at the Carvana location approximately 30 minutes and got to test drive the car before leaving. I purchased a 2023 BMW with very low mileage and a factory warranty in place. I recommend declining Carvana warranty and purchasing an extended warranty from a BMW dealer - this is what I’ve always done and you’ll thank me later. The car looks new aside from a couple of minor scratches in the clear coat. Overall the car is in excellent condition and I’m happy with the purchase.

Actual delivery was easy peasy....getting it scheduled and keeping the appointment was the difficult part. Y'all gotta figure a way to make this easier especially the checking to see if one manner of delivery was better than another in terms of scheduling. Having to give up one to check to see if the other method had any openings was bad. Horrible experience.

I've purchased vehicles through Carvana before, but don't know if I will again. I ordered 1st vehicle which was delivered with A LOT of damage which was never disclosed. I sent it back and ended up paying more $$ for another vehicle. Carvana showed the vehicle as black. When delivered, it was clearly NOT BLACK, but dark metallic blue. And this vehicle also had damage that was never disclosed. I'm now having to go through Silver Rock to get these wheels ordered and replaced. Vehicle also has several scratches and small dents, but your web site will not let me put ALL the damage in the system. Terrible experience this time. To make it worse, you charged me again to have the vehicle delivered which makes no sense. Why did I have to pay for a car being delivered again when it's Carvana's fault for sending me a vehicle with damage that was not disclosed.

My car purchase has gone pretty well. The vehicle had warped rotors and Carvana saw to it that they were replaced with no charge to myself. I'm happy to say that this was honored during my 7 day test drive. I would definitely recommend carvana to anyone looking to purchase a car for themselves.

Experience has been okay but there were some unidentified blemishes on the paint of the car. I have submitted an estimate to have this corrected. I am waiting to hear back on how to move forward. It's been frustrating. Other than that, I love the car. The car drives great.

I love the car and it was so much better than going to a dealership. I felt so much comfortable getting it this way for a dealer can be very overbearing. I like the color and the way it handles on the road. Still trying to get use to all the whistles and bells on it.

I found my perfect truck online, decided to schedule a drop off and I could not be happier. Zero dealer hassle. All paperwork is done online and they give you plenty of time to get it completed. They dropped off and left my house in under 20 minutes. I will buy through Carvana from now on. This is how it should be.

I enjoyed the process. It was very seamless, or even effortless. The car drives well and as expected. It’s in great condition, and all the imperfections were documented so I weren’t surprised. When it comes to buying cars Carvana gave me the all around best experience. I may be shopping here again in the future.

The most hassle free car purchase I’ve made in my life. It was simple and easy, my delivery was excellent and quick. It was almost too good to be true even when my email said, "You’re approved and your car is on" its was I didn’t believe it until it was delivered. I’m grateful for my choice in Carvana.

My wife and I have purchased 2-vehicles from Carvana, a truck in 2016, and an SUV in September 2024. The experiences couldn't be more different. The first was a great experience, which is why we went with them again a few months ago. About an hour after the SUV was delivered, we saw several imperfections not listed on the profile detail page for this SUV. Moreover, several features they list on that page were either nonexistent, or unavailable because the vehicle came with only 1 key (which we knew about). The remote start was listed as a feature for this vehicle, but when programming the infotainment states both keys must be present to program. We started the first of many calls within a few hours.

Car arrived dirty and sticky on the inside hadn’t been cleaned or detailed at all. The top of the car had been scraped and there was a large ding on the hood that the car care refused to cover. Inside had white tacky substance that they also wouldn’t clean. Not what you would expect from a dealer. Price was good for the car we wanted, person who dropped the car was nice and apologized but Carvana did nothing about the issues whatsoever. We could reject or return the car. None of the issues listed were in the description of the car imperfections. Even though it’s less of a hassle you’re probably better off going to a dealer to where they’ll at least clean the car before you pick it up. Bought this car for our daughter and my husband had to clean the whole thing. We still can’t get whatever white substance is in the door off. Pretty disappointed in our first purchase through them.

Most of everything was seamless - the part that almost made me cancel the whole thing, was the part where I had to jump through hoops to try and get my cashier's check verified. I was unaware of this policy - had I known that it was going to be such a hassle, I would never have done it that way. If I had known, I would have taken care of it while I was in the bank, but instead, I got a text on a Friday night when I was supposed to pick the car up on Monday, so I had to do all this extra work over the weekend.

They had covered up evidence of dry rotting tires with a nice application of tire black. Wouldn’t have known about it if the car warning system hadn’t issued a warning of 3 tires at one time. My tire company said I shouldn’t drive the car at highway speed. After a full day of texts between me and their AI “consumer advocates”, I moved on to their warranty people ‘Sliver Rock” to no avail. Finally had to shell out another $920 for tires. Won’t darken their doors ever again. Had a much better experience at Carmax a few years earlier!

I was originally scheduled to pick up the vehicle on October 19th but upon arrival after filling out all paperwork I was informed that the vehicle was delivered to the wrong location. The young ladies made the experience bearable, however I had to Uber back home. When returning the next Saturday, the representative that worked with me treated me as if the young ladies the weekend before got the commission on the sale or something. He looked at me and ask for my last name, asked if I brought my license and insurance back, handed me the tablet to sign and told me, "The machine is broken. They will bring your car around in a little while."

I was buying a car with Carvana. Everything seemed smooth at first. Although, the description states that only 3 bank statements required, it takes up to 6 bank statements (from the same bank account) before I can proceed. After a tedious procedure, every paperwork submitted, Carvana through its payment system/partner withdrew the down payment/first payment from my bank account. After that, Carvana sent another notification that some 'task' is needed before finalizing the purchase, I did that. Anyway, Carvana, the next day, claimed that I expired the 'task' and my purchase was cancelled. I was kind of annoyed with all of the steps and now cancelled, but still can live with it, until knowing that my down payment/first payment will be held for another 10-15 days.

Car was damaged upon pickup, asked to come early, but then told short staffed so not everything was ready. Had to get repairs done which were outside companies and not very good experiences either. Costly of my time trying to accommodate day scheduling only available, so had to take off work on PTO. I would never recommend someone to purchase from Carvana based on my experiences dealing with them.

Go somewhere else if you intend on paying cash. They process your ACH transfer, then you get a call saying they can’t accept it (yet they still take your money), says they will refund it and you need to send a wire. Then it takes two weeks and multiple calls to get it sorted out and have your money refunded. Their process is a complete disaster.

Absolute great experience.. Took the grandkids, they definitely enjoyed putting the coin in and watching the car come down. Employees went above and beyond and looking after them gave them both the souvenir coin. Sold the car. Best transaction ever. Also bought a car, had 7 days to return it but there was absolutely zero reason to return. Exactly as described.

It was an Awesome experience. I Will never buy any other way. I Loved not having a pushy salesman following me around. I feel I got a great price on a good car. I did not have any problems. The only thing I would improve on is the qualifying process. I feel the requirements could be asked for at one time.

I had an amazing experience with Carvana! I was able to get approved in seconds and it gave me exact Feedback on what I would pay and would need to put down to get the car I wanted! In office it took 15 minutes and the paperwork was simple and straightforward! I would absolutely recommend Carvana to everyone!

Carvana is the best place to buy a car from. The entire process is beyond easy and I got a great car. Don't even second guess trusting Carvana. It's my second time buying with them them and I couldn't ask for an easier experience. It saves time and they give a great description of the car.

Carvana is terrible. I will not refer anybody. My delivery went from a day to the next day to a week. It sucks never again. I’d rather sit in a dealership all day. I wasted a whole 2 days of free time to purchase a car. It was originally delayed for detailing purposes. After that no explanation whatsoever. If you’re looking for a car don’t go here. They like every other big corporation start out good and lovely as they get older because slow and garbage.

Did simple google search to see if I should be contacting a attorney at this point In time, and it seems I should. I bought a 2014 Mercedes Benz G550 G63 from Carvana on 9/21/2024 for $73,000. 2 days after it was dropped off in my driveway the check engine light came on, and it has been to a mechanic 4 times in the last month, and this most recent trip to the mechanic since I dropped the truck a week ago, they are stating it needs $16,000 worth of work. Serious engine work, steering components, tie rods, leaking oil and radiator, etc. I thought Carvana did a “150 point inspection”.

The transaction was smooth until my car was supposed to be delivered. I scheduled for a drop-off within a 3-hour time a week ahead. Halfway through the delivery time, I got a call saying the automobile needed a new battery and had not been detailed so they could not come on the day agreed to. I tried to contact Carvana. I was given the option to wait for a phone call in 2 minutes. 15 minutes later I received a call because I cancelled the delivery. Now I don't have the car that I bought and I don't know when or if I'm going to get it.

My vehicle purchase from Carvana was an absolute nightmare. Initially there were several shipping delays and inconveniences followed by an inaccurate delivery report saying that the vehicle had been detail cleaned and test driven with no issues. However, following the speedy departure of the delivery person, a quick test drive revealed Many issues that were later described by an independent mechanic as "Deadly" and "An absolute safety concern". The vehicle was delivered with Zero rear braking capabilities. Working with their warranty company, SilverRock was effortless and easy, however U, the consumer, have to do all the work to get your vehicle up to the minimum standards of safety and as the vehicle was advertised by Carvana.

The process of purchasing my vehicle was simple and straightforward. The financing terms were easy to understand. The gentleman that delivered my vehicle was very nice and helpful. The car is in impeccable condition and perfectly serves our needs. Thank you for making a normally stressful and time consuming process easier.

Everything was ok until today. Nowhere does it say the Carfax expires when the 7 day return period is up. That should be in big font somewhere!! I want to see when the last oil change was and now I have to pay $45 to carfax just to see that. I would’ve looked yesterday had I known.

Was very happy with the car buying experience. They made quick & easy. We had bought a car before from you so that was the expectation. So the Mustang we bought was not very clean on the outside was a little disappointing. I have had fun driving it so I’m happy with my new car.

My wife and I were searching for a new vehicle that can fit our growing family so we decided to try Carvana and are completely satisfied with the results. From the start of the search, all the way through driving the car home it was a smooth and enjoyable process. We went to pick up the vehicle from the Peoria, AZ location so we could experience the car vending machine (which was awesome) and we were assisted by David who did a great job at explaining all the final fine details of purchasing the car. All things considered purchasing our car through Carvana has been a complete success and we are very happy with our purchase. We have already recommended Carvana to a few friends and family! Would definitely consider purchasing a vehicle again in the future.

Made everything smooth and easy. It wasn’t stressful at all. Selling my old car was as simple as asking a few questions. Then picking a new car that the payment for my car covers the deposit. It was great. Made it easy to choose from it being 0 down or as little as 200 down. It was a great experience.

Wow! What a pleasure to buy a car with Carvana. It was almost too hard to choose because of the depth of information available on each car! Benefits: ample stock to choose from in any price range, no cruising a car lot and trying to avoid pushy salespeople, no rush to purchase and make a bad decision. I’m in love with my purchase and can’t wait to do this again in the near future. Would recommend to everyone!!

The purchase was easy and fast. Only downside It was the truck was not completely clean and the tires was 2 different brands on it. Excellent customer service the day I went to pick up the truck and the person I talked in the phone was good also. Thanks Carvana to make my dream truck come true.

The buying experience was not what I expected. The vehicle had paint chips and a door ding. The passenger rear window didn't close all the way up. See some pictures I uploaded. Carvana states they will take the vehicle back. However, your delivery and/or shipping cost are not refundable. You could be out $700 to $2000. They provide a 100 day warranty. Good luck trying to use the warranty. It's a third party provider and they want to keep their profit. Their goal is don't pay out. Carvana states that they cover what you can see in a picture from 4 to 6 feet from the vehicle. What a joke! Lesson learned. Buy pre-owned vehicles in person. See them, drive them before buying. I hope that my buying experience is helpful. Best of luck!

Website was easy to navigate. Everything was accurate. The nicest guy ever delivered the car to me and went over all the paperwork and answered questions. Cuz, for real? Why I gotta count words? I ain’t good at this, y’all got the best I can do. Thanks love you, bye.

Loved how easy and transparent the process was! The prequalification numbers held true and did not change, so I knew exactly how much I was expected to pay at the time of order. The delivery was flawless (Ashley was the best and so thorough!!)! I could not recommend Carvana any more highly after this experience! My only negative point was the clerical error that listed my vehicle as having remote start, which is does not have. But I still love my new Kia!

The website was amazing, the buying process was smooth, your inventory was thorough. Up to this point I was extremely impressed with Carvana still this was my first purchase. When the car arrived it was filthy! I purchased a 2 year old Corvette with 2477 miles, by the brake dust on the wheels this car had never been cleaned. The light gray interior was full of dirt, the next day I spent 3 hours making it look as good as my 2013 trade in. I just spent all this money and $490 to have it delivered less than 20 miles, you could have cleaned the car before delivery. This really soured my opinion of Carvana, this experience should have been much more exciting. Thank you for this opportunity to express my thoughts, George **

Carvana is amazing. I had the most wonderful experience purchasing my car. Ordering the car was so easy and I love the experience I had picking up the car out the vending machine. That was the most coolest thing out there whole experience. I love it !!! And I definitely referred more ppl to use Carvana. My sister just purchased an Audi that she will pick up tomorrow.!!! Thank you so much for this experience

I loved the process. But I would prefer to have a person answer my questions. I did not think that "Sebastian" did an adequate job. Also, I am transferring my tags, and I would like to talk with someone about that. I was told that I would get an email telling me when I could put the tags on my car, but the information I got was that the tags were being mailed. I am not sure what to do now?

I called about the strong cigarette smoke smell in the vehicle. Carvana Rep told us they are sending a $100 check so we can go get it cleaned by professional. I stated I did not want to wait after the 7 day period. He said no problem. We can still return if we could not get the smell out. Never got the $100 and have not been able to get anyone on the phone. Past my 7 days. I will not be recommending Carvana to anyone.

I read reviews all good. I took a chance and it was a huge mistake. When my car was delivered it had so much damage that wasn’t in the order. The first 3 pictures are what they showed as the ONLY imperfections on the car. 2 of them was on the tire rims and the other was a little webbing on a door. The driver took pictures of all the other damage not listed. When I spoke to them on the phone they even extended my return days waiting to see if they would fix it. I told them I did NOT want the car if they weren’t fixing the damage because it was so bad! Once the claim was approved it was only for the back quarter panel. They said all the other damage was normal wear and tear.

I placed an order for a vehicle to return to work on 9/12/24 with the delivery date indicating 2 days. After my order was placed my receive date turned into 9/23/24. I was approved rather quickly, however my delivery date changed 3 times. There is no real person to talk to thru their website, only an automated bot or so it seems. The responses are always the same, "Sorry to hear that, we apologize, or unfortunately no we are unable to help you". The delivery date went from 9/23 to 9/25 to 10/1 from a order placed on 09/12/24. If it is there issue why the vehicle is not delivered on the date they provide you.. You are out of luck with no consideration but an automated apology. "Oh it's at a dealership, we have to go pick it up from out of state, the vehicle has to go thru a process, the vehicle missed the truck."

Purchased a vehicle for $21000 dollars and it was delivered. After 2 days we went to fill it up with gas and there is a major problem. The gas pump simply clicks off. This must have been a known problem prior to selling this vehicle which was never addressed. It literally takes 20 minutes to try and get any gas in the tank and you never know when it’s actually full. Once Carvana delivers they don’t want to hear from you or how you were wronged…. They wash their hands of you and only refer you to the warranty company, Silver Rock. There are no mechanics that can help us so we have to wait until mid November just to get into a dealer. While I don’t expect perfection for a used vehicle, it is clear Carvana just cares about making the sale and not doing what is right for you, the consumer. I will never recommend using Carvana to anyone in the future.

The vehicle arrived not clean. There were dirty seats, crumbs and animal hair in it. Then I realized there was not keyless entry as advertised. I have returned the car but that process was a mess. Poor communication. I called three times to get someone to actually pick up the car. The day they arrived to get the car, They called once on my street so I had no idea when to expect them. They had to reschedule the pickup. I like the concept but I don’t think the service I received was quality.

I bought a car from these guys recently and when I did on a Wednesday, I was told that there was a Saturday pick up time slot scheduled. Instead, it got canceled automatically on Thursday and I get an email saying that I missed a deadline for some paperwork submission. This was a surprise to me as I had checked my email and the website and it said that I had no actions due. This was truly frustrating as that meant that I had to take Monday off of work when I was not planning on doing so. The staff did not work with me at all, when they could have shipped the car to me as this delay was not on me. Overall made for a less than a satisfactory experience.

I had a lot of criteria for what car I wanted to purchase. I was able to search and find vehicles to choose from using Carvana site. The approval and purchase process were also very convenient - no sitting in a foreign place waiting and waiting. The delivery and acceptance of my chosen car was smooth and took less than an hour. I appreciate each step was convenient and catered to what I wanted. Thank you!

The Carvana experience, overall, was very good! I was incredibly happy with the online purchase experience, I was able to "check out" in about 25 minutes once I was ready to commit. However, the pick-up was not as smooth as I'd like. I chose a delivery date 10 days away. I arrived at my appointment on-time, and was informed the vehicle was not ready yet, they said they needed time to "detail" the vehicle. Watching the car descend the elevator was an awesome show. Paperwork fill-out was fine too. Exiting the building to see the car at a 10-foot distance, I noticed scratches & blemishes on it that were not disclosed in Carvana's picture statement.

Run fast, bought a car. Delayed delivery 7 times, got car. Did not even drive it 200 miles and fluid all over ground. Got it to repair facility. Again out a car. Have to pay for a ride to work now. So I can pay for the car that's broke. NO WAY. THEY DID A 150 POINT INSPECTION. Front needs 4-6K dollars worth of work. Service Due light is on. Right rear tire low past passing point. Both sides of the a-frame front are wore out completely. Battery is only 32% good. Have not even had the car 70 days and my wife Now does not trust us to go on vacation in CAR.. BAD BUSSINESS. I feel sorry for SilveRock that has to deal with the customers that Carvana makes all these promise and at the end a horrific transaction that I will let everyone know that asks me.

I must say this had to be the best experience buying a car ever. No pressure. No fast talking salesman. Nothing. Just remarkable informed people on your end explaining everything that had to be done. What a dream. Easy. No hassle. I told guys here at work my experience. They said next time they are ready to buy a car they would go thru Carvana. No lie. From the paperwork to the on time delivery of the car what a breeze. I can't thank you enough. It has and will be from now one way I will always buy my cars. The car is beautiful just as you describe from the looks to any if ever so small imperfections. All was explained up front and truthful. Thank you so very much!!!!

My experience with Carvana was awesome. The truck was everything it was said to be, just like the pictures, very easy company to talk to, customer service was fantastic. I would definitely recommend Carvana to all my friends and family. Most definitely a 20/10 with quality, service, warranty, price and easy to work with.

From the moment the car came down from the tow truck. It was filthy. The minute I open the door the car was covered in dog hair, the windows, the combination meter everything was dirty and full of grime. Then after spending over $300 on a detail, I come to find out that the car is completely covered in overspray. I contacted Carvana and submitted a claim and they said that was normal wear and tear and not covered. This is really sad because this is the car that I’ve been looking for for a while with the correct packaging. But now I have to spend thousands of dollars to get the car repainted. Is all while the listing only said that the car had minor scuffs and scratches and a little wear and fade in the interior. Overall, this is a horrible experience and I will never buy a car from them again.

Totally irritated. Was told I was good to go only to have a rep contact me back and tell me that because my ex (who I have not talked to in 5 years) was on my title I could not use my old car as a trade in even though it is in my divorce decree that I get the car upon the finalization of the divorce. They would not take the divorce decree as proof and that he needed to be present on the delivery of the new car and trade in of the old. My downpayment then went from 690 (990 with trade in) to almost 4000.00. The rep told me she would send in the refund request for the 690 and didn't do so. Now in chat I'm told that they have initiated the refund today. Total refund, scam and deception. I will NEVER use them again.

Carvana pockets $1275 for every refund and exchange. It would be a free test drive at a dealership. You pay them to ship a car near you (plus roughly $600 for delivery to your house). They claim this is made clear on their website and, in their defense, it is raised in the purchase process. You as a consumer must be aware of the implication: You're paying this as a blind faith gesture they will deliver what they promise with transparency and business ethics.

First of all, let me say that when buying a car I wasn’t considering an online process however I had a specific car I was looking for and couldn’t find it anywhere. Carvana had the car so I decided to initiate a purchase. All I can tell you is this process was so much better than I anticipated. My new Volkswagen Golf R was as advertised. Carvana‘s warranty company SilverRock also gets a five star review. Two days after my car arrived, a replace brake pad light came on. I engaged Silverrock, received a no deductible Authorized claim to repair the car. Fantastic customer service! Also kudos to the Carvana website. It’s easy to navigate and seamless in its process. Would absolutely consider using Carvana again.

Zero stars. The worst customer service I have ever encountered. Wasted hours and hours of my time with redirected phone calls, hang-ups, false promises and faulty cars. Cars were delivered damaged, extremely difficult to get anywhere with phone attendants and AI assistants. Stay far away.

My experience with Carvana has been absolutely horrible. My husband and I were trying to purchase an SUV and trade in our current car. Every time we submitted a document we were called and told we needed something else. Whenever we would call and talk to someone, they would tell us something different from the last person. One representative refused to let us talk to her manager after we asked. We finally hung up and called back to get someone else and were yet again told different information. After finally getting all the documentation they needed, we had the car delivered just to be told our trade in wasn’t eligible because the employee couldn’t get the Bluetooth code reader to work on our car. We have had other code readers run just fine on our car before. All that hassle for nothing. I would not recommend Carvana to anyone unless paying cash and not trading in a vehicle. They make it too difficult.

Carvana is a joke. We have purchased 7 vehicles from Carvana. We found a different vehicle before any transportation or anything was done to the corvette ordered. We changed to a Land Rover. Delivery on both of these vehicles was weeks away. They refused to refund the shipping fee because it was not within 24 hours. It was 48. The customer service team was rude and provided little assistance. The manager sent me a response and immediately disconnected himself when I asked for reconsideration. I have a law degree and will be seeking remedies so others are not taken advantage of by this company. They will be headed down the same path as Vroom with these Business practice. I implore you do not give this company your money. They don’t care about their customers, only stealing your money.

I was very pleased with my experience. You did everything you said you would do, accurately and on time. The ability to text for assistance was HUGE! I wish I’d had a list of all the requirements (proof of insurance) prior to starting the purchase/trade-in process. I would also like to have known about the delivery charge for bringing it to my door BEFORE I had to choose pickup or delivery.

This was Best car buying experience ever! The process was streamlined from start to finish. And best part, didn’t have to sit at a dealership for hours or deal with the upselling you find at most dealerships! Found the car I wanted and Carvana handled all the rest! I love my new car! Thank you to everyone at Carvana for making the process so easy!

Although it wasn’t the worst experience, it wasn’t the greatest either. The cars splash shield was missing and the other half of it wasn’t screwed on all the way making the loudest sound I’ve ever heard from a car, after 5 seconds of driving the car

1) Carvana refused to deal by my bank's trade in procedure and cost me an extra $620 while getting paid the same for my trade-in. All the while, every rep I spoke to/dealt with was telling me "No problem, we'll get it all taken care of.". 2) Carvana's phone reps can't speak/understand basic English. The result is a painful process that's supposed to be revolutionarily simple. They made what was supposed to be a joyous occasion one I don't ever want to go through again.

I came from a family who owned a dealership and always felt the experience of buying at a dealership was so anxiety driven. The constant back and forth of the sales person with their manager, waiting forever, and having so many other fees in the final price. This was SO much easier than any major purchasing experience ever has been. I'll be back for my next vehicle.

There were problems—a faulty sensor, front seat heat/cooling not working, and scratches that were not disclosed in the listing. I was not happy to discover them upon delivery and considered returning the car, but because I sold my old car to Carvana, I would have been left without something to drive. Because of the issues, I may be hesitant to use it in the future. Despite those issues, which are not major, I was happy with the overall process.

Beware - Carvana will misrepresent details and options on their vehicles. Carvana will not stand by their word and own up to their misleading (bait & switch) vehicle listings. The only thing that I have to say positive about Carvana is the ease of the entire process of finding, purchasing, financing and delivering the vehicle. However, after going back and forth with Carvana for over a month to resolve their mistakes, they still haven't been resolved:

1st car delayed 2 weeks because of mechanical issue then was delivered with a cracked drive shaft and 3 out of 4 shocks leaking and the whole bottom was rusted. 2nd car transmission was slipping, 3rd car bad rotors, a/c not blowing cold air and turbo leaking. Had to take it to 3 different mechanics to get it fixed. Also there was an extra down payment that was not discussed over the phone was texted to me after I got off the phone with the customer care person.

First time buying from Carvana. Car searching was easy and efficient. Once I found the vehicle I wished to purchase, I started the online buying process. The application was easy but had trouble uploading documents up to the point Carvana telling me the car had been put back online for others to purchase. This did not make me very happy having already put a lot of time into completing the online process.

I took delivery of this beautiful, blue 2022 Honda HRV on October 17. Initially noticed that were more cosmetic blemishes than in the ad. I said something to the delivery driver who told me they can no longer do anything about that and I would have to file a claim. Or he could take the vehicle back. No big deal, had them leave the vehicle and started filing a claim with pictures. I heard back about my claims the following day, stating that they are normal wear for this age/usage and the claim was denied. We aren’t talking small chips on the front bumper but large scratches (12+ inches) and tar caked to the paint. But that’s “normal” for a 2 year old vehicle…

Carvana was an awesome experience and will be the only way I buy cars going forward.. Easiest car buying process ever.. From picking, to paperwork, to my trade in and the delivery this process is a million times better than any dealership ever.

I was amazed about how the process of buying the car went, so easygoing, no hassle, straightforward to the point, The car was clean and look exactly like it showed on the photo. It was nice that it was close to what I wanted to be for my monthly payments to be.

Although I love my car, I am very disappointed with the lack of QA before selling it to me. I had to get an alignment done, which isn't too big of a big deal since it was covered under warranty and I got it back same day. Where the major inconvenience comes in is the entire rear bumper needs to be replaced, so I am without my vehicle for 9 days. This is incredibly inconvenient and wish it was handled before I purchased.

I work all the time. So buying online seemed to be my only option. Which worked out great for me. Carvana gave me all the details I needed. My car is awesome. I'd recommend them to anyone. Everything was real easy. All online. They detailed all the info I wanted and needed. Guys if you work a lot and don't have time to go shop for your vehicle. This is the way to go. Thank you Carvana.

I was generally very satisfied with my first experience of buying a car through Carvana. All of the representatives who I dealt with online, by phone and in person at my residence displayed a high degree of professionalism. Even though the delivery date was moved by a few days, I was kept informed of the progress. The only problem I had was that the cleaning of the car prior to the sale was not up to a good standard.

I was very pleased with the ease and speed of my purchase. I especially liked the Car Fax report and openness with all aspects of the car. I have always been a car dealership kind of guy. My situation called for me to think outside the box. I’m a Carvana guy from now on. I will sing your praises to others. Thanks

I work for Carvana but this was my first time actually going through the online purchase process and vending machine experience myself. I got a 2020 Mazda CX-5 and I am obsessed with it! I had a great experience, the vending machine was a really cool and unique experience, I brought my mom along with me and she had a great time seeing the car get dispensed too. My car was super clean and in great condition when I received it. I took it to the Mazda dealership for a complimentary inspection and it passed with flying colors! Definitely would recommend the pickup experience to anyone looking to save themselves from hours at the traditional dealership.

I had the best experience in purchasing my vehicle. It was easy and very convenient. I received text messages to let me know what was going on every step of the way. My delivery person, Peter was absolutely the best. I am enjoying my vehicle and I love it. Thank you, Carvana.

This is my second time purchasing from Carvana. Initially I wasn't happy with my experience this time around, but Carvana made it right! Specifically, a representative named Darrell was extremely knowledgeable and helpful in securing the car I wanted. If not for him, I would have gone another way. He has made me a loyal Carvana customer for future purchases.

The mileage was misrepresented. The exterior of the vehicle was poor. I received no communication in regards to my concerns that I had raised immediately. I will never buy online again. Definitely not from Carvana. I will make sure all I speak with know how I feel. Thanks for not responding to my vehicle issues. Carvana sells a fake bill of goods!! I left a one star rating only because the feedback system would not allow me to continue without. If it was up to me Carvana would get a ZERO rating!

I purchased a 2017 Ford Escape, and my experience with their customer service has been nothing short of dreadful. During the delivery, I was waiting for a friend to join me for a test drive when the delivery driver abruptly left. Once my friend arrived, I discovered a small crack in the windshield. When I reported this to Carvana, they advised that I should have mentioned it to the delivery person, and that the repair costs would be mine to cover. Then, on the eighth day—just one day after the 7-day money-back guarantee—the battery died and required a complete replacement. I reached out to Carvana Service & Repair, but once again, they informed me that they could not assist and that this expense would also have to come from my own pocket.

I couldn’t be happier with the Carvana experience! Every aspect of my experience with Carvana was extremely professional and attentive. Vehicle delivery and condition was exceptional!! I will never purchase from a dealer again after my experience with Carvana. New tires were installed on my vehicle which was unexpected. I received an extra set of floor mats. Thank you.

We are happy with the vehicle we purchased overall, but the experience was less than ideal. We were given a delivery window of 8-11 am on a Tuesday. We were informed around 10:30 that the car was not at the Carvana location and it was in transit and would still need to be detailed before it could be delivered. The car was finally delivered around 2:30 pm causing me to lose an entire day of work. (I am a carpenter and cannot work from home.) Over the weekend the one single key we were given with the vehicle broke and cut key part of the fob broke off and was lost and we were unable to start the vehicle because it's a turn key ignition.

Absolutely terrible customer service. Vehicle failed before I even made it home. Had to pay towing costs out of pocket, trying to return the vehicle within my 7 day window has been impossible and all I keep is getting is that they are sorry. Dealing with them is all wine and roses during the purchase of the vehicle, as soon as something goes wrong you get nothing but a runaround. Vehicle was delivered with a missing hood latch, transmission kept overheating and never even made it home with the vehicle. Roadside assistance seems to be based in another country and you're not covered until 72 hours after purchase.

My experience with Carvana has been very easygoing and I have not had any difficulties at all. The process has been very smooth and simple. The steps are very self explanatory and easy to follow as you go through it to get the car. Once you get through it and complete it and add all your required documentation and information and you get approved it is pretty much smooth sailing from there. When picking the car up, it is an amazing experience to get to watch the car come down and put the coin in. I definitely would buy again from them.

I have had the car for 21 days and it has been in the dealers for repairs for 17 days. When I reported to Carvana that the dealer reported the damage to the car was greater than what they identified they told me that I should have read the carfax. I did read it and it reported minor damage. Here I am $2600 in repairs. Carvana said I could buy another car and would give me $6000 less than I paid 8 days after I picked it up. 1 day after the 7-day return policy. I have purchased multiple vehicles from Carvana but this might be my last one.

The car was not detailed. Had to have it cleaned. There were more scratches than what was listed. We just don’t understand why we paired so much for something not cleaned like it should’ve been. Wish you would send someone to give us a free detail. Don’t know if we will ever buy from you guys again.

The buying process was relatively seamless and pricing seemed relatively competitive given the convenience of the purchase process. The car also passed the independent post purchase inspection I went through, at least for major items. That being said, we needed to replace two tires and there were three major dings on the body that were not noted under imperfections. I appreciate that they will be covered by Silver Rock but it’s still a hassle to have to get a car fixed as soon as I purchased it. Definitely a significant flaw with Carvana system that these issues weren’t caught.

Our experience with Carvana has been disastrous. They failed to disclose that our Land Rover Discovery had been in a prior accident, which wasn’t mentioned during their walkthrough. The car arrived with broken glass on the floor, which continues to spill from the tailgate. We’ve spent over $4,000 in repairs and are facing another $4,000 in costs, but the Executive Warranty department has shown no empathy. They refuse to cover the repairs, despite this being a clear safety hazard—especially with our 2-year-old with special needs.

As a car enthusiast I was nervous about buying a used car sight unseen. But I have to say I was pleasantly surprised when the car pulled up on the truck. The car was how they described on line. I was also happy with the purchase price, ease of purchase and registration. There were two flaws on the car that weren’t listed in the description but they were minor. Nail in the tire and a broken piece of trunk trim. A more thorough inspection is the one area where I think Carvana could improve because the flaws that I found that weren’t listed on the ad were very obvious so it made me nervous they missed other things. Overall we were very happy with our Carvana experience and will use them again.

Please don't waste your time at dealerships! I purchased my 2023 Volvo C40 recharge from the comfort of my warm bed. Car came early and communication was top notch! Beautiful car and Volvo mechanic said C40 was in excellent condition. My family has utilized Carvana for 3 separate vehicle purchases. The price is always fair and all 3 cars are in excellent condition. If you want to have the best car buying experience choose Carvana.

I really enjoyed my experience with Carvana. It was fun and easy. The only reason I gave 4 stars instead of 5 is because the inside of the car has a distinct dog smell. I would have liked to know ahead of time what I would be dealing with. I made the choice to keep the vehicle because I didn’t think the smell was worth returning, but I would have liked to know the potential costs of getting the interior deep cleaned. Carvana has been very transparent about defects of the vehicle, and I would to see them add all information regarding the vehicle.

Vehicle arrived with only one key and the key was with dead battery, dirty cabin air filter, entire vehicle smelled like cigarettes, low tire pressure on two tires, and rusty rear rotors by the brakes. All of these could’ve been replaced or corrected by Carvana before the sale, but were not.

Easy process to purchasing a car however they reschedule deliver over and over. I'm unsure if I ever get the car. It went from Friday to Saturday to Sunday now Monday. Will I get my car or will it be rescheduled again? Who knows.

Carvana gave us the wrong temp plate for our car and we’ve been calling and messaging for two weeks to get the issue resolved. And nothing has changed. A Hyundai plate for a Kia?? My car is great but the assistance from the Columbus hub is a joke. Think twice before buying with them. After everything that’s happened this is the last stressor I need. NICU, Car Accident, House Fire. Now I have a car payment for a car I can’t legally drive ✌

I had the best ever vehicle purchasing with Carvana. I was a bit skeptical, but the accurate descriptions, being able to see the entire history of the car and really get a good feeling about the car I selected. The offer for my trade was higher than local dealers as well! The gentleman that delivered my car was great as well. I cannot brag to enough people how great my experience was and I highly recommend utilizing this organization!

The experience with Carvana was excellent. From searching to delivery to post care. The service representative was timely and helpful. I will definitely purchase my next vehicle from Carvana... if they have the one I want.

What a great experience I had buying a car from Carvana. I had made the decision to downgrade from a 4x4 full size pick up truck to a full sized SUV. After going to my local dealerships and hearing a low ball trade in value I decided to try Carvana. Not only did they value my vehicle fairly according to KBB but they also valued it 2-3k above local dealerships. The process was simple approved, found my vehicle, ordered the vehicle, they showed up, dropped my new car off and took the old car. Very impressed and will definitely use again on my next vehicle purchase.

The online purchasing process was exceptionally efficient and user-friendly. The website's intuitive design and swift response times made for a seamless experience. However, the in-person vehicle handover process requires significant improvement. Upon receiving the vehicle from the vending machine, the staff simply handed me the keys without providing any orientation or conducting a joint inspection of the vehicle. I had to request assistance with adjusting the seats, and the vehicle's cleanliness was subpar, with smudges, incomplete tire shine, and unclean seats. It was only after thoroughly cleaning the vehicle myself that I began to appreciate its qualities. The hasty manner in which the employee rushed through the handover process left me feeling undervalued as a customer. This experience raises concerns about the likelihood of future vehicle purchases from Carvana.

Carvana is a very nice and smooth operation. I’ve got 2 other cars from Carvana and both seem great. Unfortunately, this last Ford Edge that I purchased had a rattle on the way home, two days later the check engine light came on, and the tire inflation light has been on. Other than that, it’s a nice car, but it is just beyond my seven days, and the problems are causing me worry. I’ve called several Ford dealerships and they all say it’s gonna be two weeks before they can look at my car because they’re so busy. So I’ve got my fingers crossed, and you could probably understand my worry.

I recently purchased a BMW 3 Series from Carvana. Upon delivery, the driver pointed out a couple of minor scratches on the car which were not disclosed during the sales process and said that their insurer, Silver Rock, would cover the costs of the repairs after I accepted the car. The driver then scratched the wheel and the rim as he was off-loading the car from the truck bed. He was backing the car out and hit the side of our driveway. He again asked me to accept the car and assured me that Silver Rock would cover the cost of the repairs. He took pictures of the damages and made sure everything was documented.

Let me start by saying I like the vehicle. I did my due diligence and research to ensure that this was the right car for me. However, it was clear Carvana did not. There were several issues with the car. The car was FILTHY upon pickup, both inside and out. It clearly was not detailed as there was pet hair, sand, trash, and even an employee’s badge left in the car. There was also a noticeable crack in the windshield and one of the interior lightbulbs was inoperative. I expected a little more professionalism getting the car from a dealer. They make the transaction process easy, but put little to no care in the vehicle.

This was my first time purchasing a car on my own, and it was truly the EASIEST process. Everyone I spoke with was very informative and made sure I fully understood every step of the process. My car was delivered right on time, clean and ready to go. It is day 8 with my Explorer, and I’m so glad I chose this car, and chose Carvana!

Carvana made it easy to pick up my car... picked out my Honda Pilot, set my down payment and my monthly payments. I was in and out of the Carvana lot in 10 minutes. Everything was done online and I scheduled my pick-up date and time. I'm happy with my purchase.

The process is pretty easy. Just follow the online pages. I would have given 5 stars, save the truck's cabin filter needed replacing and two tires were mismatched. Also, one tire had a repair job on the sidewall. Sidewall repairs are always a risk factor which should never be used. Always remember, any car new or used should always be checked out at your local trusted auto shop.

I just got my car dropped off to me. The guy that brought me the car told me there was a issue with the motor, not knowing I would have to pay 100 dollars to just get it looked at is crazy to me when I just got the car and I didn’t know that before purchasing. I wish I would have looked into the reviews before purchasing. Now going through the hassle to return the car sounds like they sell lemon cars. I will never purchase with them again

Bait and switch. UDAP/UDAAP. FTC. CFPB. DOJ. Please look into whether pattern or practice exists related to consumer harm. Funds wired BEFORE delivery of product, and order cancelled, and Carvana as merchant refused to refund money transferred in good faith. UDAP. UDAAP. Buyers beware. Poor customer experience.

Love the purchasing experience, easy to find the kind of vehicle I want and offered a decent payment plan that I could afford. I just wish that the flaws were a bit easier to see on the vehicle listing. My radio has to be replaced due to a broken screen which I don't mind doing, just wish it was displayed on the flaws section.

As a repeat Carvana customer I was expecting the same great experience I had the first time. Wow, was I disappointed. My car arrived on time and the delivery driver Nicole was wonderful. Not long after she left we went out for the evening, leaving the 2024 Tucson in the driveway. Upon our return there was a large puddle of oil in my driveway.

I love my car, there were a couple more blemishes and crack in windshield than what was shown but the car was scheduled for pick up then delayed and that was very disappointing. Also paid $1290 for delivery and no compensation for having to wait 3 days longer. It is a convertible and I had plans that weekend.

Like my first purchase, my second purchase went even more smoothly since Carvana had some of my information already. It was just a few days between picking out a car and receiving it. Seriously NO HASSLE at all. And, it was delivered right to my door! I will always use Carvana to buy my cars.

Although nothing was addressed during the buying process, I had an expectation that the car would be clean and have a full tank of fuel at delivery. Neither was true. The online buying process was easy to use.

Carvana delivered a 2023 Audi A3 with a slight dent in the passenger door and after bringing it to their attention (along with Silver Rock), with pictures, neither addressed the dent and considered it acceptable. The car was over $30K and the principle of selling a car of that value with dent is unacceptable. Otherwise, the car is beautiful, but either Carvana or Silver Rock should've addressed the dent.

Overall, I am pleased with the experience. However, I do wish all the defects would have been properly reported from the beginning. There is a 1/2" scratch on the windshield on the passenger side that follows the entire path of the wiper blades that wasn't reported. So now I have to get estimates to fix. This should have been reported initially since this should fall under safety.

TOTALLY SCAM, This is my first and last time buying car from Carvana. NOT RECOMMEND to anyone, The car they show you online when is arrived the reality is totally different than expect, I swipe car 3 time and all car has cosmetic damage which they not show in the purchasing list. Finally for third car I was almost about to return (Look like somebody done the hard scratches by Knife on the car. I send them All photo evidence and also spoke the delivery guy who came to deliver the car) but they say they will take care me. Don't worry. But after paperwork done they say is second car (19000 mile 1 owner personal use). "It has to be some cosmetic issue. We are not able to fix it," Also I got the inspection violation ticket which I supposed to not gate before 10 days after purchase according to Carvana (I went to the state parking authority. They say, "You have to talk with Carvana.").

The lady that delivered the car was amazing and had great manners. Even used sign language and made sure I understood fully. I got a 2014 Soul! And it is a great car. For a used car at a great price. I recommend Carvana for those looking for a used car with a limited credit score.

I've purchased many cars and have always gone to dealerships. I normally purchase higher end luxury vehicles so I've never worried about needing to check things like if brakes need replaced since most reputable dealerships do all of this before selling you a high end car. I decided to give Carvana a shot since they had the car I was looking for (S Class Coupe) in the color and interior I wanted which is hard to find. The car drove fine until I realized just a week later there is squealing when I brake. The Mercedes dealership said the car had about 10% left on brakes and they also found an illegal police laser jammer system hardwired in the car.

I was very happy with the initial process of shopping for a car online and I liked the platform. The issue I had was when my car was dropped off the advocate did not do her job and walk me through all items with the car. She also was late and said she would be there much earlier than when she arrived, which makes me wonder if the issue happened on the road and she's not disclosing what actually happened.

Misfires and hard shifts from the transmission and a week later after the 7 day same as money has run out and I'm still trying to get thus fixed. No code so they refuse to repair anything even though the techs went on a test drive with me and counted the misfires with the tool and felt the hard shift. I'm still being herded around to different shops being told, "If no code we won't fix it."

This was the most smooth transaction I have ever had buying and trading a car!! They took my car, brought mine to me. When I purchased it, it did not have a dent in the trunk, it happened from Carvana and they had already told me about it and said I just need to schedule an appointment and they would take care of it.

Horrific. What should be a fun experience has been a nightmare. Purchased a car, told all paperwork necessary for financing was received, accepted, contracts being completed. Followed-up as I heard nothing from Carvana, and then was told the car couldn't be found, order had been cancelled, confirmed that I hadn't requested the cancellation. No one at Carvana has an answer as to why this happened, where the car is, there are no supervisors that I could speak to, told numerous times that ticket re this incident had been generated, a supervisor would call back, and no one has called.

Everything from start to finish was a breeze. My truck came right on time. The only thing I will say is that there were some scratches that were not listed in the photos and a small chip in the windshield that wasn’t in the photos either, but it’s a used truck so nothing that was a big deal. I read a lot of horrible reviews but my experience has been excellent and I will purchase with Carvana again.

You sold me a car with a dead battery, 4 quarts instead off 5 quarts of oil, empty coolant tank and slapped new brake pads on worn down rotors. All knowing that the warranty would not cover this as it is wear and tear things. I have only had the car 2 weeks

I purchased, and kept, a 2019 BMW 530e. Overall, my experience was positive. I took the car to a BMW dealer for an inspection after purchase and its condition was judged to be, on the whole, consistent with Carvana's inspection. The delivery process was mostly positive. The vehicle was delivered outside the window that I had selected, which was inconvenient with kid/school schedules, etc. That said, the gentleman who delivered it was great. He was friendly, he knew what he was doing, but was also able to make things a little more casual. It is a little intimidating ordering a car online, but he helped it feel a little less like a monumental purchase (or mistake). I appreciated the 7-day period; it was a big reason that I was comfortable going through with the purchase. Since I kept the car, I have no feedback on the return process, of course. The area that I am the most critical is that of the warranty/condition process that is available to new purchasers.

If I could give 0 stars I would. The experience was terrible from the beginning and should’ve been a clue. I was contacted on a Wednesday after attempting to purchase a vehicle that I had to meet requirements or my sale would be delayed or possibly canceled. The vehicle was supposed to be ready on that Friday but after the purchase was completed I was told that it would be delayed until the following Monday. Once the vehicle was picked up, within 15 minutes the dashboard lit up. It was taken to the dealership where they stated the computer had to be replaced. Upon further inspection the vehicle also had an oil leak.

I purchased a used 2018 Mini Cooper Countryman from a dealership in Oklahoma City. The car was in great condition. The whole process was very smooth. The salesman was very laid back and let us test drive the car with no pressure to purchase it. I would recommend purchasing a car through Carvana anytime.

The process is clearly designed for consumers who want to either finance through Carvana or pay cash. The process is made more difficult for consumers who wish to finance through a third party. It's unfair and maybe even tying. You guys are going to get in trouble for this. Look at the very first entry point. The icons for financing through Carvana or paying cash are big and bright. The third-party financing option is in sentence case. I thought it was a subcategory under the cash option, so I was goofed up right out of the gate. At every turn, there was a problem because your system discriminates against consumers using third-party financing. That said, I love the car. And I hear from a friend that the process is smooth as silk if one finances through you. No surprise there.

This is my eighth purchase. Carvana has never disappointed me. If you aren't pleased with the car you purchase, they will give you a week to choose another. I've never found a dealer that offers the same! Again another seamless transaction. They deliver my new car. purchase and haul off my trade in. I am highly satisfied!

I was pre-approved thru Carvana with a $790.00 down payment. I paid that exactly 2 weeks ago today. I submitted all requested documents except for proof of insurance which I was going to purchase the following day however NC was hit by Hurricane Helena. We had no power, no cell service or anything. When I was able to get cell phone service there was an email informing me that I had missed a deadline and the vehicle was no longer available. I was heartbroken. Keep in mind that I'm currently working with FEMA due to damages to my home. I spoke to an advocate on Monday 9-30 and she found me a different vehicle but failed to mention it had an additional shipping fee of $690 and was coming out of Florida.

Carvana has no excuse for making this attempt to buy a car from them such a horrible experience. The side by side images explain it all in a nutshell. Not only have they failed to issue a full refund as of 10/9, they initially threatened to keep the $990 shipping fee on a tentative 10/15 ship date, for an order they failed to process. I was told by 2 customer service associates that they received authorization on refunding the full amount, due to their error. Now it’s complete silence from Carvana. The truck is now in the process of being sold to another buyer. I have filed claims with my bank, and the BBB. Next step is filing a lawsuit for the full amount plus any expenses incurred. I took out an insurance policy on this truck, initiated a sale on my current car. They have stolen so much of my time, and added a huge amount of stress, for nothing.

This is my second experience buying a car through Carvana. Both experiences are great. Very happy with the delivery process. Driver kept in touch throughout journey down to Vero Beach, FL. Delivery was prompt and right inside delivery time window. The was exactly as shown and explained. The driver went over the details for going forward and sloughed me to do mini-test drive. Driver was very professional and.

I wish I could give this company zero stars. I was so excited to choose this way of purchasing a vehicle and trading mine in. However, before I could complete the purchase, I was informed of an issue on my title to the car I was trading in, which resulted in not being able to complete the documentation required by the Carvana set deadline. I spoke with someone on the phone, and someone in a chat, who told me that holding the car was not an option, and if I wasn’t going to receive my new title within the next few hours, I would need to cancel my order. The woman on the phone confirmed that both my down payment and the shipping fee of $990 would be refunded if I canceled. So seeing as how I had not other options, and I would not be out any money, I cancelled.

Besides the fact that I lost a day's pay waiting for the car to be delivered that ended up being delayed with ZERO care or compensation. The details of the car said 3 imperfections, well the car had WAY MORE. Scratches in MANY different areas, paint missing, spare tire missing … Told that’s regular wear and tear. Whether it is or it isn’t, it’s not what your website said! And to be completely honest appears to be false advertising, which if I have to look into further I will. So missing work and now having to pay for the repairs because Carvana is not stand up company to honor they were wrong and fix the problems. Not fair to the consumer. DO THE RIGHT THING!

To start off they sold us a broken car that broke down then wanted us to pay for a tow to the closest shop they had. We had to have it toward home which cost $500. We ended up trading in the vehicle for another which they rescheduled the delivery causing us to gave to pay for a rental for a while. Then never refunded us the delivery fee like promised. This company is the WORST!!!!

I am not satisfied with my purchase, I was not given all the information concerning the car. The pictures on the site was misleading. The car started to drive badly only after the 7 days. The bumper and light figure are falling off. Just Holly just satisfied with my purchase and the misinformation that I was given by representative.. The car was extremely dirty when it arrived even the person that brought the car said, apologized over and over about it and offered me a voucher to have it cleaned out or detailed. I should’ve said that was a red flag at that moment.

Online process was amazing. Carvana offered more than I could find anywhere else for my trade-in. Beat Kelly-Bluebook value by a few thousand. Upon delivery things went south. I immediately noticed cosmetic damage (missing levers to fold seats) on my 3rd row. Delivery guy assured me that money would be taken off my final price and took pictures of the damage. Not anywhere in Carvana's policy. So now for the last 2 weeks I've been chasing down the warranty company and a body shop to get the fixes approved so I can have a Complete vehicle. I found another major issue on day 3 of driving the car.

Originally I thought I wanted a Jeep Wrangler but it wasn’t for me, and Carvana gives you 7 days to see if vehicle is for you or not, which is cool! So they gave me no hassle to return the jeep and found my fav ride, got her tinted, I am a happy!

Disclaimer: I have purchased two other vehicles from Carvana and had a great experience. I started a new purchase on 10/08/2024 and it was a complete nightmare. Horrible communication throughout the entire process, they advertise price drops on vehicles but then add that price difference back into the shipping cost. The shipping costs on all vehicles has gone up drastically and those fees are non-refundable, even if you decide you do not want to keep the vehicle.

I bought a car for cash. I did not have US documents yet as a new arrival from Britain. The day before collection, they canceled my purchase because they don't view foreign passports as valid identity confirmation. Later that day, they pulled the full amount from my account and the advisors delay the return, saying it will take three weeks.

I bought a car from Carvana and I must say that Carvana supercedes my expectation. The process was super easy and smooth. I could not believe how easy and stress-free it was. My car was delivered to my door free of cost. All paperwork was handled for me. Carvana is the place to make your purchase of a motor vehicle. You will not regret it.

They had the truck I wanted at a price I was willing to pay. It was a little annoying at first getting my own bank to do the financing but after that was figured out it was smooth sailing. The thing I'm annoyed about is the weathertech floor mats that were pictured with the truck were not with it and I ended up ordering a set. The mats provided with the truck were just universal junk.

The sales process was easy. The delivery was spectacular. The representative who delivered the car was especially nice, professional and courteous. She made me feel very much at ease about the entire process. I am so happy with this car. It seems like a real miracle to me. I am so grateful to God for this blessing. I thank God.

I had a really great experience with Carvana. The only issues I ran into were due to self financing. I had to jump through a lot of hoops between carvana and my loaner. This slowed the timeline down. Carvana does not list out the eternity of items needed all at once, so I kept being surprised by things I could have already given them if I had known about it earlier.

Got the Ford Maverick Monday evening Friday, started having issues Saturday, called a tow truck to come and tow it home. Searched Google for a few possibilities of the issues. First one was to buy a new battery that didn’t fix the issues, googled more possibilities, narrowed it down to a bad cable connection which they already know about and just didn’t fix it a bad ecm which I’m 100% sure they knew about and shipped it to me anyway.

Why are dealerships still open when there is Carvana?! Easiest purchase I have ever experienced. Purchase price is fair but my trade in price was thousands more than anywhere else offered. Liked it so much we bought 2 vehicles within a week. Looking forward to buying again when I’m ready for another used vehicle.

This car came a day late but it was much more than I expected. I’m pleased with my purchase and would recommend to everyone. The car drives like a Mercedes Benz. The power is much more than advertised. Overall this car is a A+. My turns 18 soon and I will be purchasing another vehicle from Carvana.

Carvana has been a great experience, and the customer service is over the top. Only thing I would recommend for customer service is how dramatic the advocates are when you mention the issue you are having, they are overdramatic but after you get over that weird hump it's smooth sailing with them. I swapped out a Ram 2019 1500 Laramie with a 2019 Ram 1500 Limited no questions asked and they transferred my shipping fee so I only had to pay that one time. Reason for the swap was mostly because I wanted more options that I thought the Laramie came with. I recommend looking at the manufacturer window sticker document on the vehicle if available. It will be the most accurate. I financed inhouse with Carvana. They made that as easy as it gets.

Purchased a Subaru Outback with the VIN number **. I took it for an inspection at my Subaru dealership and found out it had no brakes and dry rotted tires with one that was bald barely legal. This was on a Friday Saturday and needed the vehicle to get fixed due to safety concern. I contacted Carvana about this issue. They told me to get with Silver Rock. I submitted all documents to include dealership diagnostic findings. I’m just waiting on a refund for the safety repairs. Please make this right. You shouldn’t be selling cars with dry rotted tires, that are nearly bald and bad brakes unless you’re trying to harm people.

Drop off experience was perfect. Tim was professional and knowledgeable. He helped me understand the entire process start to finish. Quality of the car itself when it comes to tires, wipers, and the drive belt should be brand new when selling a new car. Out of pocket cost even after my purchase makes me not want to recommend Carvana overall.

2013 BMW X3. There was only one imperfection listed in the images provided and it was minor light scratches. The vehicle arrived with a scuff that was through the paint and down to the plastic/metal. I was referred to SilverRock for warranty repair and told that they wouldn’t approve the repair.

This is now my third purchase with Carvana. The first was purchased at the height of COVID in 2020 and despite being mid-pandemic, it was an easy and outstanding experience from ordering, to financing, and finally delivery. The second and third - not so much and continued to decline. My 2019 Honda Civic purchase in September of 2022 was smooth until delivery. Delivery was delayed multiple times over roughly three weeks with little to no explanation or communication from an actual Carvana human representative. The delivery driver was fantastic in his service and shared with me that there were big changes within the company and some of those changes caused conflict and issues with the shipping partners which resulted in the delays. These things can be forgiven much easier with respect to the customer experience when the company is proactive and transparent.

The car was exactly as pictured. Maybe better! The order process was pretty easy. Using my own financing was a bit tricky. Don’t make the link to do so so dang small. That just means confusion not more you-finances! But the customer service people were great in getting us straight. And the delivery person was the best! Love my new car!!!

Buying on Carvana was easy and convenient. All transactions and paperwork done online. I’ve had the vehicle for a day. When car was delivered there were many cosmetic issues that were not in the description on the Carvana website. Vehicle was delivered filthy. Delivery driver stated that car was only wiped down. After drop off took for a test drive and vehicle had a strong odor of pet urine. Took all rugs out and trunk lid. Trunk lid and spare tire under had old slimy urine cake up. Contacted Carvana and was offered $100. Car needs a full detail and deep clean. I’ve decided to try and clean up this mess but may end up just returning the vehicle before the 7 day period.