Carvana Reviews

I’ve purchased a car from you before, but this second car I purchased was a terrible experience. I set up a drop off time for 11 am to 2 pm. I didn’t get any notification or communication from the driver or your people. I called customer service around 1:30 pm, they gave me the run around and stated someone would reach out to me by 2:30 pm. The driver didn’t call me til 2:45 pm. He stated that the car will be at my address by 4:45. Why would you schedule a drop off from window 11-2, if you’re not going to drop it off 2 plus hours later. I work second shift and had to cancel my appointment because you guys don’t know how to tell time. If you guys say drop off is between 11-2 pm be there 11-2 pm not 4:45 pm. Then not only did I have to reschedule you guys didn’t have any openings til the following Monday, because you didn’t want to interfere with other customers' orders, but it was ok to be late on my order?

I had the easiest experience purchasing a car through Carvana. I will definitely be using this option again when I am ready for a new car. Simple and easy way to get a new car without leaving your home. Didn’t have to sit in a dealership for hours and could view cars on my time and pace.

This was the easiest and most less stressful purchase of a vehicle I have ever made. From viewing the cars online with no salesman, showing me every little detail and trying to convince me to buy something else, then calling their manager in and wasting five hours in a dealership. After I decided on which vehicle I wanted. I put in my application. Was approved within minutes. Had the car inspected at their authorized garage, loving the experience and my vehicle would highly recommend. I will certainly buy my next vehicle from Carvana.

I was hesitant to buy my car online without checking it out in person. But everything was good. It was delivered on time. There is no hassle. I was happy with my purchase. The customer service is great. They are very helpful. I would recommend Carvana to my family and friends.

We ordered a Hyundai Venue and when received, it was dirty, smelled overwhelmingly like cigarette and Marijuana smoke, and was several hundred miles overdue for an oil change. So we filed for an exchange. Had to wait a week with a hard limit of 400 miles to drive in an entire week. Order the new car, an hour before it was supposed to have been delivered, they cancel the delivery due to lack of staff. They said it would be another week to get the car delivered. I call customer service and had to speak to a supervisor to get that revised.

Gunner was a pleasure to deal with, never thought receiving and picking up a vehicle would be so smooth. From the phone call letting me know he was close, to the hour spent going over my new truck and him reviewing my trade in...all great! Never will deal with a dealership again for a used vehicle

The car looks so far great however the car arrived low oil (9%), low coolant in resivor and low windshield fluid. This is an easy fix, I call told to head to local auto in network with you all. I get there, they told me it's gonna to be days until they touch it. I understand protocol however, this is issue is an easy fix. Also, the driver was polite and professional.

Overall the experience as rather easy. Nice staff, fun process and the only issues I have are, the car was not very well cleaned. A lot of cleaning residue left behind and the that the front left tire seems to lose air pressure for no real reason I can discover. Otherwise the experience was fantastic and easy to use.

The financial process for customers bringing two payments type need improvement. In my case, the automated system initially only allowed either cash payment or financing with Carvana. Firstly, I had to cover the entire fund transfer from my account. After speaking with an agent about my second additional form of payment with a credit union financed check, the Carvana rep promised that the overage amount would be automatically refunded to my bank account that the initial amount was withdrawn from. After the seventh day guaranteed or return period, I had not received the refund in my account. I contacted Carvana and another representative ensured me that it would be transferred via ACH. I received a noticed the next day saying a check has been issued and will be coming in the mail within 5-10 days. Totally unacceptable and didn’t meet the what the representatives were telling me as far as when and how I would receive the refund.

I had a great experience with Carvana. I bought 2022 Genesis GV70. Everything was straightforward and fast. When calling customer service, you need to be persistent on which department you want to talk to. Overall, I am satisfied with this vehicle and will use Carvana again when needed. Thank you Carvana for getting me my vehicle. It was delivered from out of state. Hope to deal with you again.

The process was fast and easy. The young man that assisted me was friendly, polite, helpful and knowledgeable. He walked me through each step of the purchase and explained everything without making it seem like I didn't know anything. If I have to criticize anything it would be that the left turn signal does not function properly; only the rear light flashes...Partly my fault for not checking. Other than that, I am enjoying my new Escape.

Delivery was delayed 4 times. No one had the courtesy to tell me why I was rescheduled repeatedly until the 4th new delivery date. Additionally when advocates finally did start calling me the only way they gave me was the main 800 number to be able to get back to them. Of course the 800 number is no good unless you know the correct extension to reach a specific advocate. Also my texts responses do not get an acknowledgement or return texts. No hard copies received.

Absolutely the best car buying experience I’ve ever had. No standing around all day at a dealership just to be aggravated and disappointed. It literally took me 30 mins online, the car was delivered to me 3 days later. Exactly how it was advertised. Plenty of pictures and information to make a good decision. I’ll never go back to the dealership ever again! Amazed!

Very disappointed when I picked up the car to find the car only had a 50% charge when I still had a long drive home. Also the navigation system didn’t work and it’s already in the shop. When I tried to contact someone from Carvana I only get a 3rd party warranty person or an unhelpful AI. Next time I buy from a dealer.

I was looking for a late model Jeep Wrangler. Carvana gives you all the info you could ever want when deciding on a car. They give you the full Carfax, Their inspection report, pictures of every detail. No matter how small a scratch or scuff is they will tell you about it. The best part is there's no salesman. Pick up your purchase at a vending machine. It's worth it!!!

We bought two vehicles from you all in a short period of time. Both vehicles have had issues, are in the shop. It sucks because we spent a lot of money for this to be the case. Some of the issues that we're having are not covered under your insurance -- but they are the most expensive to repair.

It was as if no one at Carvana knew what anyone else was doing. I was repeatedly told to call a different department and then told by that department to call the one I had already talked to. Then, an agent assured me that my delivery date would not be changed if I traded a different car and then it was changed to two days later. To top off the experience, I (luckily) found out at the vehicle pick up that there was a problem with the liftgate and that the back up camera did not work and now I get to deal with that. I’ve bought several cars from Carvana, but I think I’m finally done.

The 2018 Subaru Crosstrek I purchased through Carvana has not disappointed me yet. I have completed my seven day test drive and am very happy with my purchase. The online shopping, the purchase process, financing, and delivery was the easiest car purchase I have ever made. And I've bought a lot of cars. I did not miss the salesman/showroom slog. I was a little hesitant about purchasing sight unseen/never behind the wheel but the seven day test drive helped cement my confidence in the purchase. And another big perk was I didn't have to go to Houston to pick up the car - Jordan delivered the car, explained the paperwork I received, and reiterated the "if you're not happy, let us know". Honestly, happy all the way around.

I have been so impressed with Carvana and everything. They said they would do and did do. Outstanding individuals and great customer service. You pay a little more for things but then again you pay for what you get and I’m very impressed with Carvana and will buy the next car from them as well. My son needs to buy a new one for college pretty soon. Guess where I’ll be going to buy that from.

I bought 2018 Dodge Caravan with only 13,000 miles on it. It apparently had sat unused for long time. Critters nested in the engine compartment lot of debris. My mechanic took apart upper and lower intake manifold and it was full of critter debris and critters had chewed on a wiring harness and it had to be repaired. $300 charge. Cabin filter needed to be replaced as critter packed that area with debris also. So Carvana saying they do a 150 point inspection is a lie. They supposedly did oil change. Not sure this is true. Why would they not have cleaned the engine. Critter debris was visible and it should have told them to clean out intake manifold. Go to a reputable dealer to buy your car. Carvana will not reimburse me the $300. I paid $21,000 for it. I asked for CEO address and they said there is none. I got Carvana Corp Headquarters address off internet.

I just purchased a $27K BMW 7 Series from Carvana, and the experience has been a complete letdown. The online listing mentioned a few minor scratches, which I was totally fine with — it's a used car, I expected that. What I didn’t expect was a completely botched paint job on the door handle that looked like it was spray painted with a can from Rona. The color didn’t match at all, and there was overspray on the rubber door seal, rear door, and even inside the car on the trim. This wasn’t some small flaw — it was sloppy and completely unprofessional.

I was pre-approved quickly and accurately. I found a car in my price range that met my needs within days of starting my search. Was approved for my purchase and everything was clear cut. The down payment was clearly stated. Once I paid the down payment and got my car, everything was set and done. The car looked great when I got it and drives perfectly. I’m super happy with my purchase.

I had purchased my Mercedes from Carvana a few years ago and it was also a great experience. Trading in the car and purchasing my 2022 Acura TLX was also a fantastic experience. Setting up the terms of the financing allowed me to pick my down payment amount and adjust things for a great monthly payment. The car was delivered on time and in great condition and I'm loving it.

I had been looking for a vehicle periodically and had checked Carvana a few times. When I was prequalified to purchase a vehicle with no money down and financed, it was as if it was meant to be. After considering several options I decided to get the new SUV. From start to finish it was easy, clearly communicated, and efficient. I was excited to get my new vehicle and when it was delivered, at no extra cost, I was even happier. When I had questions they were answered promptly and the driver was extremely nice and helpful.

My daughter was buying her first car and decided to go with Carvana because she had heard nice things about them. It was easy to find a car, get it financed, and decide on a day to pick it up. When we got there, we didn't have to wait too long before the car was brought out to her. The salesman said he inspected the car, and it was good to go, except there was an open recall, and the dealership deals with recalls. We drove it home, and the engine light came on, but the salesman said that was because of the recall. We took the car to the dealership, and the total damages to the car totaled nearly $7,000; the total for the car was $15,000. We called them to pick up the car, you only have 7 days to return the car for a full refund. Transport for Carvana met us at the dealership and picked up the car. She received her refund within 5 days, so a new car it is. Carvana should not be selling cars with this much damage to them; it's ridiculous.

The only problem I have ran into in this process was needing to get new back brakes already after only having the car 2 weeks. I feel this should have never been an issue. Although I'm being told it should be covered we shall see tomorrow when I have my appointment.

I was displeased that I would have to replace the front tires because they were very worn and drivers side brake rotor was not replaced because it was ground down from bad brake pad. Love the truck and ease of going through Carvana.. I feel that I should be reimbursed for these faults as I just paid over 35000 dollars on this truck with 42000 miles on her. The rear tires were brand new so they could have done same on front as well.

My daughter went with Carvana and that got my attention! The culture I experienced with each person was consistent with Carvana. Enthusiastic accommodation, kindness and REASONABLE approach to my financial abilities. They dropped off and picked up for me 3 TIMES! Before I was able to find a suitable vehicle for my lifestyle. 3X was a charm.

The process to find and purchase the car was easy and convenient. Pickup went well, very easy again and we were in and out within 10 minutes. The problem was once we got home the oil light came on. Not a drop of oil in the car. Completely bone dry. So we added two quarts to the car but it concerns me that we drove it home without oil. Second issue is the rear window tint is bubbled and blurred to where you cannot see through it clearly. This will need to be removed/replaced. I feel like these two easy fixes should have been completed before the vehicle was ever available for pickup. Especially the oil! It makes me wonder how thorough the inspection was to begin with. I called support but they wanted me to open a ticket for a repair. This should be included and not on my time. Again, very easy process but unfortunately, these two issues made the experience sour for us.

Carvana is by far the worst company to deal with. I have gone through financing, which is approved and submitted every document they requested several times. My delivery date has past multiple times and they just cancel it without any communication. You cannot talk to anyone that has a clue what’s going on and I would rather spend an hour at a dealership than deal with this company anymore. How or why does anyone put themselves through this with Carvana.

We liked the online experience but the after “sale” (trial) period was a little clunky. We got an F150 that had “MyKey” and that was a nightmare, so we traded for another F150 which we kept. The vending machine and delivery was a no go for the truck so we didn’t get that experience. Hoping I don’t have to use the warranty but at least we have one.

7 days has passed and upon closer inspection this CRV has been wrecked in the rear. The back door does not line up and screws holding door have been tampered with. I paid a premium price for this CRV and expected a premium un-molested CRV. This was not addressed in the carfax or reflected in the price. This also tells me Carvana inspection was not through.

I purchased my car. The customer service was great. Everything was right on time. I received my car on Mother’s Day. It was gift to me. I love how you guys were right there with every question and tell me what to do. I’m will purchase another vehicle with you guys because it was so easy and the customer service was like very well put together. Everybody know their job.

I always thought it was hard to buy from CARVANA until I actually purchased my Mustang that I absolutely love!!! I will recommend my friends and family to try CARVANA before going to a dealership!!! I was shocked at all the vehicles they had to choose from but when I seen the Mustang I knew I had to have it. ❤️ If I ever purchase another vehicle I will most definitely buy it from CARVANA!!! Every person I have talked to when purchasing my Mustang was polite and very friendly and helpful!!!

I am so disgusted and devastated over the horrible experience I've had with Carvana. What a circus. They are dishonest, and that's the most important thing to know. They will tell you one thing and send an email with different information. They then choose for themselves which version they will proceed with. We were delayed a week, with no explanation and when I called to inquire, nobody knew anything. My husband had major surgery within the week they first screwed us and never showed. So I had to rent a car. For 6 days, and it ended up costing a little over $400. Then, we waited ALL day Friday, (yesterday) and I even took off work to be here for the car delivery. He showed up, we were so excited, and then he checked out our trade in and said it failed inspection for trade due to a broken side mirror and we have to cancel the entire transaction and resubmit, having them come back another time. DEVASTATING!!

Very easy purchase. I browsed the vehicles and found the one I liked. Financing was quick and easy. My car was delivered right to my front door. The interest was actually lower than dealing with any dealership. I am very happy with my purchase. The delivery person was knowledgeable and very friendly. I would recommend Carvana.

My experience with you was very satisfactory. Despite the issues that arose with the insurance coverage, which were completely unintentional on both sides, I can say that everything went very well on Carvana's part. I wanted to change vehicles, but I didn't want another insurance issue. I'm just waiting for what Michael, the sales agent who initially helped me, promised me. Thank you very much.

Everything went fine with the purchase of the 2024 Toyota 4-Runner and my trade in of 2006 Toyota 4-Runner. The delivery of the 2024 and the pick-up of the 2006 vehicle went smoothly. The inside of the 2024 was clean, all the safety features work good. However the check oil alarm went on after the 15000 miles. What do I need to do to get change oil reminder comes on?

I had a deeply frustrating experience with Carvana that has left me questioning their reliability. In April 2025, Carvana promptly picked up a car from my home in the Austin area, and the process was smooth. However, when I tried to sell another car in May, they flat-out refused to offer pickup, despite my location and circumstances being unchanged. Worse, they couldn’t provide a single reason for this inconsistency—no explanation, just a vague dismissal. This lack of transparency and reliability wasted my time and forced me to explore other options. Carvana’s process seems arbitrary, and their customer service failed to address my concerns. I strongly recommend sticking with local dealers or competitors like CarMax, who have been far more consistent. Avoid Carvana unless you want a gamble on their service!

This is second time we bought. Last time too. I was not informed that there were chips and crack in windshield. I noticed them the next day and was told it was too late. The delivery driver didn't explain anything. All they did was take pic of ID and left. Not pleased with customer service.

The oil light had to be reset, the battery key had to be replaced, & the car could have used a better outside cleaning job. I was very disappointed that the car would be delivered to me in this manner because I have used Carvana in the past and never had an issue.

The transaction was almost seamless except for the issue we had trying to provide proof of insurance. We tried multiple times to provide several different documents, all containing the information required (and driving our insurance agent crazy by asking for different documents to provide), but the system kept kicking them back reporting errors. We finally had to call and speak to someone and provide these same documents which were completely fine and finally accepted by the agent. This may have been an AI issue?? No way to tell but it was pretty frustrating as we were in the middle of graduation ceremonies and festivities.

Overall buying the car was easy. Picking it up was a nightmare, got there 30 minutes early. Didn't get helped until an hour after my appointment. Even though one guy wasn't helping anyone, he said I had to wait on the other guy. So people who just walked in the door were getting helped & I had to wait an hour past the time. When I get the car, the tires are low on air & the tire pressure low sign won't go away, the trunk is absolutely disgusting, they didn't even bother to clean it.

One of the dangers of buying online is that you must rely on the seller to give you correct and reliable information about the vehicle. The car that I purchased from Carvana came with some hail dents that were not disclosed or mentioned in their description. After several discussions with Carvana, their “leadership team” repeatedly stated that this was normal wear and tear for a used vehicle!! If it is normal wear and tear, why would not put it in the description like the other things you noted? Not sure when hail damage became a part of normal wear and tear for a car. To be fair they did offer to send me $100.00 for my trouble.

I’ve purchased many vehicles over the years, both new and used, cars and trucks. The Carvana purchase and delivery experience ranks as the best: straightforward, easy to follow and complete with minimal hassles. Delivery, even though the facility was busy, was handled efficiently. The car was delivered in spotless condition.

The first car I got had a bad transmission and the second car I got had mixed match tires on it. I believe a car that is a 2024 and only having 20,000 miles on it shouldn’t have mixed match tires. I am very disappointed in my experience this time around. I have bought two other cars from Carvana and have been pleased with both. However, this time I am very disappointed.

Carvana makes the car buying process super easy! Delivery driver was so professional and awesome! This new Porsche was a surprise for my wife for mother's day and the delivery driver help me get everything setup to surprise her. Now I’m considering selling my car and getting a new one with Carvana.

Had a terrible experience with Carvana, still has not been resolved. Car was delivered broken, had a bad hub was in a bad accident that was repaired terribly. Also had a wasp nest under the hood. Currently, I am working on getting refunded and having them pick up the broken car. Unfortunately it’s been two weeks and have not been able to get them to pick it up or refund my money. Learned a valuable lesson, do not ever buy a car online, especially from this company. Buyer beware

Very helpful when trying to get the car and returning the car. Customer service is awesome when helping me with the process. Didn’t take long getting the process done was in and out. When dropping off the vehicle to me was great and on time. Great job, highly recommend everyone to join.

Best car buying experience I have ever had. It's the only way I will buy a car going forward. No hassle and searched for what I wanted. I got to choose my down payment. The car was delivered promptly and on time. It was the easiest car buying experience ever. I didn't have a salesman watching i.e. over me nor did I have to spend a whole day or more at a dealership.

First, I absolutely love my second car, returned the first within the 7 day return. The first car must have been a smoker's car and had these horrible air freshener tabs all over the car to mask the smell. Second, I never received the credit for the difference in cost between first and second car. Advocate on chat said I would be getting a check in mail.

This is the second car we have bought for our daughters with Carvana. Both times the process was easy and fairly frictionless start to finish. We appreciate the 7-day guarantee which allowed us the time we needed to let our local mechanic give it the once over and thumbs up.

Carvana deducted money from my account for an order that I canceled without even receiving a vehicle. I never even signed a contract. I input my bank account information and then canceled the transaction before signing the contract. They took more than three weeks to refund my money. They stole the $990 from me and didn't give it back for more than three weeks. Do not do business with Carvana. The attached email was absolutely shocking to receive. I could not believe they had deducted the funds without a signed contract. These are vile thieves. Avoid at all costs.

I have been a returning Carvana buyer since 2020, buying vehicles (all except but one had issues, and I was forced to wait to use my cars until the SilverRock repair was done). The SilverRock team did repair and cover most of what was broken, but the out-of-network deductible is crazy! Anyhow, I traded one of my vehicles in on a F150, and that was on 4/19/2025. The F150 and immediately taken to my mechanic to check it out before I decided whether to keep or return. The amount of items broken on that vehicle was about $6000.00 and SilverRock denied most of the repairs, refused to waive my deductible of $350.00 and today is May 14th and I will not get the truck back and repaired ($2300.00 on me) until May 23rd, meanwhile I am making my first car payment on a vehicle I have yet to drive.

Just to let everyone buying a Vehicle from Carvana know. While transferring plates you will not receive a refund for the Registration fees for new plates!!! even though they will tell you that you will receive a refund! You are better just getting new plates that will renew in a year versus transferring and paying again when they expire!!! Carvana never told me this until afterwards!!!

Toni and Shannon helped me when I got to the Frisco location. Both were kind and quick to get me in my car that was cleaned to perfection. The coin activated machine was fun as well. I had to reschedule twice for pick up and the rep I spoke to was very helpful and kind. The only feedback I have is about the cosigner, I did not see anywhere in the process that I would have to have the cosigner with me on pick up until I had already paid and got my documents. That should have been a little more clear before purchase.

We got our hard to find dream car in the color combination we desired, shipped to us for a very reasonable fee. The process could not have been easier. We got a great valuation on our trade-in vehicle as well - we could not be happier! Would not hesitate to recommend the Carvana buying experience to my family and friends.

I couldn't find my order number. My experience went smooth and enjoyable. I am pleased with my truck. One recommendation for future sales is check tire balancing. I have a vibration when I hit 70mph. I believe it will be just a simple balance and rotation, if it's more, I will have to use the 100-day warranty already.

The purchase, document completion and delivery of the car were easy and convenient. Everyone we've dealt with so far has been top-notch. We've only had the car one week, but everything has been as expected so far. I appreciate receiving emails with reminders of where we are in the process, next steps, etc. Very satisfied with Carvana.

I purchased this truck a week ago and it’s already been in the shop for 2 days with transmission issues. The 150 point inspection that was supposedly “passed” seemed to completely miss the transmission that is completely messed up and is going to need a major repair or replacement. I now have been needing to arrange rides to and from work for the past couple of days and will need to for the next week while it’s being worked on. I’ve heard nothing but good things prior to this and it sucks that I spent my hard earned money because they pulled a fast one on me.

The Carvana Certified 150 Point Inspection is meaningless. My car was delivered to me and within 10 seconds of driving it, I knew it had a problem. Clearly this car was not thoroughly inspected. It had a really bad wheel bearing which was extremely loud and an obvious issue. At least with the Warranty in Massachusetts, I was able to get the issue fixed without any out of pocket costs, just my time and aggravation. Otherwise the process was pretty easy and I did wind up with the car I wanted.

The purchasing and delivery process were very smooth to experience. Everyone was very helpful any time I had questions about the paperwork and assisting me through the process. I am a bit frustrated with the extra damage to the car that was not noted in the photos or descriptions of the vehicle, especially with the higher delivery fee for my vehicle.

I purchased a vehicle from Carvana last November. The car has never passed my State's Inspection, so I cannot legally drive it. It is our State's Law the a used car sold must pass inspection or the seller is required to fix it or give a full refund. Carvana refused to do either. I attempted to have it repaired by working with their warranty company. Both Firestone and 2 Hyundai dealerships stated the the issue could not be repaired. These are steps that I do not believe I should have had to take. All Carvana will tell you is to talk to SilverRock. SilverRock did not sell me the car, Carvana did. They should be held responsible for repairs or a refund. I looked into suing them, but it seems like a lot to pay. I'm sure they just love suckers like me, who do not wish to afford a lawyer.

Trading in my vehicle was so easy with Carvana - the process was stress free, they took my trade-in even with extensive repairs needed, and I got a great deal on my new vehicle, with financing, insurance and DMV paperwork all built in. Carvana will be my number 1 choice for future car buying and selling.

Not sure why minor spots were listed on Carvana when 2 bad spots were not. Behind both front wheels paint has peeled back multiple inches and rusting. SilverRock said this is normal wear and tear for a used vehicle. I’ve owned over 30 cars, all older with many more miles and none had this issue. Very disappointed that they are obviously spouting untruths to avoid paying out. Also the car had been “washed” on the way, it looked like someone took a dirty rag and smeared it over the car, the front trunk had water in it. Front passenger tire had a screw in it. A trim piece around the rear driver's side window has faded from chrome to some pearlescent color. Not a very pleasant experience overall.

Excellent experience. Stress free, haggle free w/ numerous choices of vehicles w/ car history, condition and overall rating attached, providing comfort in final decision. Detailed photos of exterior & interior was also very helpful. All reps contacted by phone were professional and helpful, providing information & answers. Home delivery was simple and efficient adding to the overall experience. Have already recommended considering Carvana as an option to several friends. Thanks for a great hassle free experience.

The experience was convenient and very fast. The process was explained well and candid right from the start. No hassling or back-and-forth negotiations that take hours at a dealer to find the secret deal. I was given more than a fair amount for my trade in and the pick up process was so easy. I will for sure think to look on Carvana for my next vehicle purchase.

I am extremely pleased with the Carvana transaction. Everything about it was very professional and well done. The car delivery to my home and the trade-in of my old car was seamless and very exact. The purchased car was in very good shape and the description and photos on the Carvana site we very complete and accurate. I highly recommend Carvana.

I had been a loyal Carvana customer, having purchased two vehicles from them, and I had always been satisfied with their service—until now. After buying a Tesla Model 3 just two weeks ago, I encountered multiple issues that have left me extremely disappointed. Upon receiving the vehicle, I was assured by the delivery driver that the floor mats would be delivered within a week. It has now been two weeks, and after reaching out to Carvana, I was told that I should have claimed missing mats within the 7-day money-back period. This was never communicated to me, and it’s frustrating that I’m being told I missed this window due to misinformation from Carvana's delivery driver.

From start to finish it was a seamless process. There was a great selections of cars. The delivery process was amazing. They call you 20 minutes before they deliver and even allow you to change the delivery date it needed. I do love the fact that they have free delivery on some vehicles. However, I do recommend you do a complete inspection of your car before you accept the delivery. I had a chip in my windshield that I did not see until I started driving it. I was told that it needed to be reported at the delivery time.

I decided to use Carvana for the convenience of online shopping and delivering the car to my home. But it was everything but convenient. The first car I chose needed $3500 worth of repairs including an oil change. Even the worst dealerships out there will give you an oil change at the very least. The Carvana representatives extended my 7 day return period because I was waiting on the warranty company, Silver rock, to approve or deny the claim. After so much back and forth between the mechanic & Silver rock I decided to return the car. I was not happy but the representative was very nice and understanding and convinced me to exchange the car and give them another chance. The second car I chose worked out. I was supposed to receive a refund of my down payment I made on the first car and was told I’d receive the refund back the same way I paid, which was with my debit card.

At first the whole experience wasn't going the greatest. My first purchase kept being delayed and delayed till by the 3rd delay was when I was giving up on my original purchase as I wasn't getting nowhere on why it kept getting delayed. When I finally got a hold of someone, they were so amazing and helpful to switch the vehicle. I am loving my new 2021 Ford EcoSport, made the experience 100% better. Now I can cruise around in a new set of wheels and not have to worry about being able to get home from work so late at night.

This was the most hassle-free and informed car purchase I think I’ve ever made. I love the fact that they give you the history of the vehicle as well as maintenance that has been performed. You can review as many different vehicles as you like and compare them and purchase on your timeline at your own pace. The car was delivered to my front door. The driver was exceptionally professional and did a wonderful job. I would highly recommend Carvana to anyone looking to purchase a new vehicle. If I could give you all more than five stars I definitely would! You have a loyal customer and I will definitely recommend to my friends and family and I will shop with Carvana again in the future for any of my new vehicle needs!

Jose was very professional and efficient and did his job very well. The car elevator was awesome. My son thought it was a lot of fun and he loves the souvenir coin that he got. Looking forward to purchasing more cars from Carvana. I only wish you also sold new cars.

Outside of delivery being rescheduled 3 times, it was an easy, smooth purchase. LOVE my Jeep Renegade. Clean inside and out and no surprises with a few chips that were described and pictured in photos. Hoping my plates come when promised (or before) and I'll be all set. Jeep drives and rides nice. Could us a new windshield since there are sand chips, but nothing major.

My experience with Carvana has been somewhat of a coaster ride. When I first located the car on your site, I had questions regarding some of the issues that were fixed or replaced during the inspection. I reached out to an associate who claimed they were going to get me the information I needed. Unfortunately, I never received any information. Knowing that you had a seven-day satisfaction guarantee, I decided to move forward with the purchase anyway. Upon receiving the vehicle, the car was not very clean inside or out. There were various scratches along the pasture side that were not visible on the vehicle images on your site and there were two items broken with the car.

I love dealing with Carvana to purchase my vehicles! This was my 4th vehicle with them. It's super easy, very informative, and their team is very helpful! Everyone that I've dealt with has always been great! It's so much better than sitting at dealership for half a day and dealing with salespeople.

I just want to say thank you to the Carvana Team for making the purchase of my 2019 Cadillac XT5 so fun and easy. I appreciate how accurate the pictures were of the vehicle when I received it. I want to thank William specifically for driving all the way to drop off the car, handling the car with care, and getting everything set up so quickly so that I could start driving my new vehicle. There were a few things I would recommend for improvement moving forward. I don’t know why Carvana asked me to upload my insurance, just to be asked again at the appointment for proof of my insurance. In addition, I signed multiple copies of the same document which felt redundant. I don’t know if there is a policy behind it but it was just annoying.

Got on Carvana website. Put my 2007 Chevrolet Colorado with 56000 miles on it in good shape. No leaks or nothing. Runs like a new one. Was offered 5600 which I thought was low but accepted it anyway. Woman showed up next day. Inspected it. Took it for test run. Dogged the devil out of it. Floored it. Took off as fast as she could. Had some kind of gadget in her hand. Came back told me I had transmission issue. They would still buy it but would knock off 1500 of purchase price. I told her no unacceptable which to me is their way of ripping off the seller. Plus they had a charge of 190 for coming out which I didn't pay either. I wouldn't recommend carvana as a buyer or seller of a car. Stay away from them.

I was excited about purchasing the vehicle (truck)..It had only 79,000 miles on it but it was a lemon and half cleaned. On the way home from picking it up, it starts to jerk and and hesitant when shifting. I only had drove my truck twice and ended up having to put it in the shop (transmission)..Although this happened the staff that assist me were very friendly.

Same day we got the suv took it to a mechanic. He found the alignment was off, oil leak and all 4 rotors and brake pads needed to be replaced immediately. It was so bad he recommended it NOT be driven. There is no way this vehicle would have passed an inspection or safety standards. I'm very disappointed in this experience. I elected to return the vehicle and get a refund. They told me I would get a full refund....waiting to see if this is really true

I previously had given them a 5 but come to find out they lied to me about me not having to pay the taxes being I'm a disabled veteran. They are all about the money just like everyone else in the world...

The car came with a crack in the windshield. And the key fob did not work at all. The driver just had me sign paperwork. He dropped the car from the tow truck and took off. I did not get a test drive. Now Carvana will not fix the crack in the windshield.

Fantastic buying experience getting my used Jeep through Carvana. Easy, fast, efficient, no stress. The Jeep showed up completely detailed and in fantastic shape. So happy with my decision to buy through Carvana.

You guys could have shown pictures of the rust and the hole in the front fender. He took time to document tiny little mix and scratches on the paint job that didn’t matter. You guys really screwed me on the key fob. I’m not really happy with you guys. It is what it is.

After taking the car to my mechanic he looked over the car and noticed there was a significant amount of oil on the engine and underneath. It was a bad valve/intake gasket that had to be replaced. Was able to get it repaired and was covered under warranty but still annoying to not have the car for a couple days on something that should have been found when inspecting the car before delivery. Overall experience was good and smooth.

This has been, by far, the easiest car buying experience I’ve had. Everything was quick and simple and we love our car. From browsing to delivery, every aspect of the process was smooth and simple. It definitely helped us having everything online as we don’t have a lot of time or the same schedules to go the traditional car dealership route.

While the buying process itself was smooth and straightforward, I was very disappointed by the number of undisclosed cosmetic issues with the vehicle. Upon pick-up, I noticed a crack in the windshield, a dent in the rear passenger-side quarter panel, and a chip in the back bumper—none of which were mentioned beforehand. When I reached out to address these concerns, I was simply told, “You can return the car.” Unfortunately, by that point, I had already sold my previous vehicle and couldn’t be without transportation, making that option unrealistic. Overall, I’m disappointed with the lack of transparency and customer support. Based on this experience, I likely wouldn’t purchase from them again.

Overall start to finishing in buying a car and trading in a car was very easy, simple, and what was agreed upon has happened. Communication was prompt, driver showed up on time and made the process easy and quick.

By far the worst experience. First off, I was approved for a vehicle, and I was very excited to receive the approval email. Not four days later, and less than 48 hours before my car was supposed to arrive, I received a cancellation notice because they couldn’t verify some information. I had plans and family that I told about this approval, and that was ripped away with no real answer on why. I can’t get anyone on the phone. I receive an automatic response saying I was canceled. Also, the vehicle I wanted immediately was reserved by someone else. This is unprofessional, and a simple phone call would make this a lot better, but that’s more of a dream if you want to speak with a representative of Carvana after they made their decision. I am disgusted by Carvana.

The notarized part was frustrating. Your computer system needs update. I tried four times before it finally went through. Your people were extremely respectful and kind. They did their best to help. I think your delivery driver should be a notary and do it all at once and in person.

This is my second time purchasing a car from Carvana. It went so well the first time, I came back for a second. It makes the process so easy. Their customer service was phenomenal when I had to call with a couple of questions. I honestly can’t say enough about this car buying experience.

This would have been my fourth car via Carvana. The last 3 went very smooth. Fast forward 2 years later and it’s such a mess. They would not deliver to my house like they used to, so had to drive almost 3 hours away. I needed to check on specific features but neither I or the advocate on chat could contact the location to have them check. I then drive out and picked up the car and it broke down halfway back. Carvana was closed so I tried to call SilverRock. SilverRock didn’t have any of my information yet so I had to use my personal AAA service to tow it to a mechanic close to me.

This was by far the easiest and most transparent car-buying experience I’ve ever had. I already knew my terms and payments, and the entire process was explained to me step by step without any issues. The delivery was right on time, and I’m absolutely in love with my vehicle. I’ll definitely recommend Carvana to anyone looking for a reliable car.

Awesome experience! Everything is basically done online. From the purchase process, down to the paperwork. Only thing I had to do in person, was fill out the necessary paperwork work DMV and sign off on my new car. They need to work on their picture taking, because my cars paint is flawless. Outside of a few imperfections! The car drives beautifully! You can’t beat the 360 view of the soft top down and that 6 speed manual! But the grand touring! You won’t regret it!

This was our 2nd purchase through Carvana and just as expected from our first, it was an easy seamless process. Our finance rate was better than expected or what we were getting elsewhere and easy trade in! Our delivery guy was super knowledgeable, polite and communicative. I always recommend Carvana!

This will be the 3rd purchase from Carvana. The process has always been easy and smooth. The delivery driver was communicative, professional, polite and informative. And on time! Carvana provides a lot of photos and points out the defects on the vehicles. Although I don't mind the car lot experience, it's so much more convenient to be able to browse from home and then have it delivered to you. I found the car I wanted and didn't have to hope it was still on the lot when I got there. I may never purchase from a dealership/car lot again. This last purchase/delivery was the smoothest and my favorite vehicle thus far. For the convenience alone I would recommend purchasing from Carvana.

This was the easiest way I've ever bought a car. Nice people and easy application. I give 5 star all the way around. The website is easy and it also gives you all the best cars or trucks for your Budget. Will buy again. Best part is delivery on the Carvana truck. Yes they deliver just like it shows on TV.

This experience has been great, great communication and all information accurate. Truck was delivered with a nick in the tire sidewall and this was fixed quickly and without question. Delivery driver was friendly and knowledgeable. Truck was as described. I would definitely recommend Carvana to friends and family. Thank you Carvana.

I went the Carvana route because I didn’t want the pressure and stress of buying a car in person. I got pre-approved by my bank and had a down payment. I then found a car and filled out the the application. Immediately, I had a problem because it wasn’t apparent how to apply my down payment. It was then that I noticed a timer. This would be a theme. As a am trying to get answers from Sebastian, the AI “person”, there was a timer winding down my time to complete my info. The answer I received was not clear, so my time ran out. I tried to start over but was locked out. Frustrating. Moving on, my instructions were to wait to receive a purchase agreement in my email, so I waited.

Car was delivered completely filthy. Food on gear shift, windows dirty, couldn’t read display for greasy film, milk like substance on leather seats and doors. Car had not even been washed. Just expected it to be detailed given the amount of money spent. Should have taken pics but didn’t bother. Just cleaned it ourselves. Do better.

This is the fourth car that my family. Has purchased from Carvana. We appreciate how quickly and hassle free it is to search for a car, purchase it and have it delivered! This time I even sold a car to Carvana. Delivery people are amazing, and the vehicle condition is amazing.

I was trying to buy a car from Carvana for over a week and a half now, they (Carvana) keep saying my credit has a freeze on them which is not true. I called the credit bureau and had them lifted, when I checked the credit website it showed Carvana had done inquiries already. And my husband is a cosigner and they kept running his over and over so I finally just told them to forget it. That was worst experience I ever had buying anything. BEWARE!

When we received the vehicle it has a transmission issues, now I have to worry about getting it repaired, apparently Carvana didn't inspect the car before I received it and has inconveniently made it hard for me to get any results. I would greatly appreciate Carvana reaching out to me to help resolve my issues.

Drove car 30 miles. Engine light came on - not able to speak to a person on phone - finally was able to go through chat - have to take car to dealer - not able to drive - couldn't get appointment at dealer until after my 7 days so now I have no recourse except to keep car and deal with any problems - not very happy.

I ordered two different cars in the past month and got a delivery date and requested off my job to be home. BOTH times they changed the delivery date the day of my delivery. The customer service I called didn’t care at all that I was inconvenienced. They all only care about the sale. Very unprofessional.

I have bought several cars from carbon and never had a bad experience till today. Got a truck delivered last night at 7 o’clock.. Took it for a short test drive. Everything seemed right a little vibration nothing much but did not have time for a large test drive. This morning I got on the interstate as soon as the truck got up to 64 to 70 miles an hour it started shaking violently took it to where Silver Rock told me and had it checked out by their service and they told me that it was bad tires. The tires are not good for road travel. Was then told by them to take it to a tire shop which I almost got killed on the way to the tire shop with the truck shaking violently.

I recently purchased a 2016 Dodge Ram 1500 through Carvana and couldn't be happier with the entire process. From start to finish, everything was incredibly easy and hassle-free. The website was user-friendly, the vehicle details were clear, and the financing and delivery process went smoothly without a single issue. The truck arrived exactly as described and in great condition. Carvana’s customer service was responsive and professional throughout. It honestly felt like the future of car buying — no dealership pressure, just convenience and transparency. I would definitely buy another vehicle through Carvana and have already recommended them to friends and family. Highly satisfied!

My experience was good, the first vehicle had issues but my second vehicle choice was great. The process was easy and simple. The customer service was a pleasure to speak with. I will definitely recommend to my family, friends, co-workers anyone who is looking for their next vehicle. The process was so easy from the beginning to the delivery of my vehicle. I love the trial period. Thank you Carvana!

Overall pretty easy. Was hoping to finance thru Carvana just to make things easier and was willing to pay slightly higher rate for convenience, but was quoted an embarrassing 24% rate. Instead used a credit union for 4.99% loan. Felt like predatory financing. Also never told I could transfer my plate and was instead charged for a new one. Not thrilled about that. Though a little better than a dealership, still not an enjoyable process.

When my truck arrived, I inspected the undercarriage and it was completely covered in sand. I found out the vehicle came from Florida. I assumed that Carvana inspected the undercarriage. I was wrong. I had to clean under the vehicle with a pressure washer to even see the frame to do a good inspection of the frame and under the vehicle. After a few hours of working on the undercarriage, the frame and undercarriage was fine. I just wished they would have cared a little more about giving me a clean truck. The truck is wonderful and very happy with its performance. Everything else with Carvana was Great. Thanks.

Overall, the experience is easy to purchase and saves time. I love the car but was very dissatisfied on Carvana not disclosing all cosmetic imperfections. Only 3 light scratches were disclosed but car had several small dings (dents) and one really bad wheel. Good thing Silver Rock has agreed to cover the affected wheels (pending replacement) but did not approve the dings. I informed both Silver Rock and Carvana that even know that used cars come with imperfections, it still was not right that it was not disclosed in details of the car and requested to make it right but Nothing was done about this so that’s why I rate 3 stars.

Overall very happy with Carvana. The vehicle we purchased was in good shape and is our new family vehicle. Only issue was the cleanliness of the vehicle. When we received it, it appeared that it was put through a car wash and maybe had a quick vacuum. I contacted customer service and was given a credit towards a more detailed cleaning. Other than that, we are happy! Much easier than messing with an in-person dealership.

This was my first experience with Carvana, but it will not be the last! Thank you to the Advocates and Sebastian for a smooth, friendly, and professional transaction. From start to delivery to purchase, it was much easier and certainly less time-consuming than going to a dealership. Thank you Carvana!!

We were in the market for a new vehicle and decided to give Carvana's website a try to see how far into the process we could go. Next thing I know, we're the proud owners of a "new to us" car!! The whole process was fast and very simple. From financing to the actual delivery and trade-in pick up, it was faster than spending an entire day at a dealership. I would recommend Carvana 100%!

Purchased our car mid December of 2024. Traded in our daughter’s Prius so we could give her our newer Prius. Paid cash for our car. Process took a long time and was overly complicated because Carvana reps kept giving conflicting information regarding necessary documents. Two hours before we were supposed to pick it up, we were notified it was delayed due to an interior issue, maybe due to an odor but the rep said there were no notes on the account. On Christmas Eve we were finally able to pick up the car. We noticed water damage on the interior pillars and had the repair facility check the windshield. The car was garaged until we took our first road trip in March 2025.

I can understand needing to reschedule delivery, but it was rescheduled three times. Immediately upon parking my new vehicle in my garage it began leaking oil on the floor. I can see an oil leak from the rear differential and from the engine. When I start the engine there is a loud and distinct "TICK TICK TICK TICK" coming from the lifters, rockers, and camshaft of the engine. Not to mention the whole Jeep wreaks of cigarette smoke.

I will begin this review by starting with something good. I have purchased from Carvana once before and the actual purchase experience was great then, and it’s just as great now. Simple and fast with very little to no hassle. The recent purchase I made has come with a severe amount of issues. Mechanically and aesthetically. The car was listed for $30k+. But the vehicle has an alarming amount of issues that will cost a lot of money to fix.

I put a down payment on vehicle but used a different lending source that had better rate and terms. Now it will take 10-15 days to refund that deposit. Will I get interest on the $5,000?? If not the refund should be made immediately. I would not recommend giving Carvana a deposit until you are for sure going to use their lending.

This was my first time buying from carvana and it was a really easy process. Application took maybe 15 minutes if that to complete. Once approved, the car was delivered in 2 days. I didn't have to go to the dealership & deal with an aggressive sales man just was the main reason I chose to purchase from Carvana. The only negative thing I have experienced with the car I purchased was the extra key isn't programmed for the car. I have to take it to the dealership and pay around $300 to get it reprogrammed.

I had issues when car arrived, it is always expected to have some issues on a used car however Carvana made it right. I recommend it to everyone and will be buying from them again. The experience was great. Also the warranty is amazing with the cars they sell. I will use them for my next purchase for sure.

I’ve only had my truck for a week now and I’m really glad I chose Carvana, the dealerships gave me the run-around plus I saved on extra dealer fees. When I first drove it I was like she’s a keeper, no need for a trade in. I’ll respond back in about 2 months and give an update.

This is our third Carvana purchase and probably the last. The last vehicle we got from them was filthy when we got it and the delivery driver said they ran out of time to detail before the appointment. We have you the benefit of doubt on that one. Well fast forward to this purchase and again not detailed, the battery cables are all rusted and the battery is a cheap undersized swap out and the brakes need to be replaced. I will be sure to let everyone know our experience and like I said will not purchase from Carvana again and we are shopping for a new work truck fleet and we will be taking our business elsewhere.

The car is completely as described. The process, though fairly easy, was confusing at times. The steps you should take were outlined, but some of them were easier said than done. It got done, but confused me several times. The delivery took place outside the hours I had been given, but I did get a call giving me the driver status. The driver was very pleasant and the transfer from getting the new car and taking my old car went very smoothly. I would say from my experience, I would do it again.

I would like to start off to say the experience was amazing and simple. I ordered a car, and it was brought to my place so I could test drive it and officially sign for it. They give you 7 days to decide to turn in the car if it doesn't suit your needs or wants. Overall, I love my new car and am glad it went so smoothly.

I have been very satisfied with both the Ai chat bot and customer service representatives that I have spoken. All very professional, always asking if I’m satisfied with the service. I will be recommending your services to all my family and friends. Once I’m finished with what I’m saying about a topic or topics I’m done. Why you would force this upon me I’ll never know, gonna look passed it and not allow it to ruin this for me. Thank you so much.

This is my 2nd car purchase from Carvana. As with the first the transaction was so easy. The delivery was flawless and Carvana addressed an issue with the back right brake immediately and covered 100% of the repair. The customer service is top notch. The financing is easy. After spending 5 hours in a dealership with my son, it was a good reminder why Carvana is the way to go.

Buying a car from Carvana was extremely easy! I did it from the comfort of my home. The gentleman that delivered it was very nice and knowledgeable about the process and picked up my trade in (which I was given more for by Carvana than any local dealership) with no problems. I love my new car, I just wish they would have disclosed that it had been smoked in, but after a chlorine bomb everything smells fresh again.

Purchasing a vehicle with Carvana was so easy and peaceful! We will definitely be purchasing our next vehicle through Carvana. Thank you making the purchase so easy minus all the extra haggling and hassle of sitting in a dealerships for hours.

Great service and seamless processes. Awesome customer service and support. I would recommend to my family and friends. This was the easiest car purchase I have had ever. I look to purchase more cars in the future from Carvana. Keep up the great work with great people focused on the brand and customers.

It started out decently, but the clear disorganization has left a bad taste in my mouth. When I purchased my first car and realized I would have to exchange it with Carvana, I took it to the Schaumburg dealership, where they hadn’t even realized they were receiving a car from me. The dealership had to take extra time to set up the exchange despite me having done so through their website previously.

Truck was delivered nasty. Inside and out. Also, old vinyl lettering was still visible. Dog hair through out the truck. Truck bed was filthy. This is my 3rd purchase from you all. Other two transactions were fine - not this one. I will have to take this to a good detail shop and probably drop $200. Not happy. I feel I am owed somewhat of a credit for this hassle. Not of this was visible on the website pictures.

Excellent communication regarding the process. Delivery came as expected. Only disappointment was that the person who delivered the car said I could ask for an extension on my 7 day preview. I had hoped to take the car for a drive in the mountains the weekend after I got the car. When I asked for an extension, I was told just to have more time for a longer drive was not a good reason.

Don't do it unless you're at one of their dealerships and inspect the vehicle in-person! I received my vehicle yesterday, 4/27/25. Overall, love the truck; however, there are two major issues that were never disclosed:

The purchase process was easy and fast which I loved. The only complaint I have is the delay in delivery of my new truck. After paying almost $1600 for shipping and waiting a full week, an additional multi day delay due to the vehicle missing the transport because of detailing is ridiculous. I'm glad the rest of my transaction went smoothly, but I was very disappointed in the shipping delay.

Upon taking delivery of the vehicle, I was able to notice that the interior detail didn't touch every crevice and corner of the car, which could easily be addressed by a brush doused with trim cleaner. Furthermore, the interior Carvana stickers weren't removed, and on my car, the windshield was evidently not cleaned properly. As such, the overall experience is rated at one star instead of five stars.

Smooth and easy way to purchase a vehicle. Was very impressed with my delivery driver. Was very professional and great personality. Was very impressed! Thank you Carvana. Will be a return customer. The whole family loves our new ride. Now we have enough room for everyone. Me and my wife have nine grandkids so we always have a few little one with us. This vehicle make going places fun again. Not to mention a cold a/c in this southern humidity. LOL.

My experience was absolutely horrible. I purchased an Alfa Romeo from Carvana last week. My delivery date was delayed and I wasn’t notified to a couple hours before my appointment. When the car was finally delivered I had it for less than 18 hrs and drove a total of 30 miles the car broken down and I had to have it towed back home. I was offered another vehicle which was the exact same one with less miles. I had submit more financial information then my original application which completed 4 days prior. My new car was supposed to be delivered on Friday and it was once again delayed. I traded my old car in which worked perfectly fine and have been forced to go an entire week without a car. Carvana has offered me nothing for the extreme inconvenience. My new car is supposed to come on Monday. Let’s see if it’s delayed for the 3rd time.

The car was clean upon delivery. I do not think it was waxed or polished. The tire pressure was wrong on three tires and missing one tire valve cap, which I replaced. The paperwork was fine, no issues at the Beacon NY facility. HOWEVER, THIS IS AN ELECTRIC VEHICLE. THERE WAS 32 MILES OF CAPACITY; IT WAS NOT FULLY CHARGED AND I COULD NOT GET HOME. I asked the woman there to direct me to a charge station and there is none! VERY FRUSTRATING. Had to go find a nearby station, pay for a charge, and waste an hour getting enough capacity to drive home. I am formally requesting a $250 refund check for the inconvenience and inadequate preparation.

The Carvana car buying process was simple and easy. Didn't have to waste my whole day in a dealership. The pickup of the vehicle could have been a better process. I had an appointment time set for pickup. I got there and had to wait over an hour to get my vehicle. They had to clean the vehicle inside and out. Mind you they had the car there two days before my scheduled pickup. Other than that, I prefer the Carvana process over going into a dealership.

I recently purchased my car through Carvana, and I couldn't be happier with the entire experience. From start to finish, everything was incredibly smooth and stress-free. It was super easy to browse through their selection and find a car that fit exactly what I was looking for. The pricing was transparent, with no hidden or unnecessary fees—what you see is truly what you get.

This was the best experience I've ever had purchasing a car. From my first search to the day the Carvana truck rolled up to my house with my new car, every detail was clearly communicated for a flawless transaction. The best part is that Carvana gave me a substantially better trade-in amount than I could get from the dealership I purchased my old car from!

Carvana has an amazing automated process for buying a car online. It was very easy to trade in my car. Fair valuation and an easy process for submitting documents. The problems came when I bought a car from Carvana. The first car, had major problems. It stopped driving on my way home and the next day I took it to the manufacturer dealership to assess the issue. The car was only 2 years old and had less than 30K miles on it. They determined the car was in an unreported accident and had water in the relay box. They also identified several other issues with the car, all in, totaling over $10K in repairs needed.

Personally, I experienced some frustrations in using the website and completing the entire process of purchasing the Honda and trading-in my Venza; however I can really only blame myself for some of the challenges. For example I couldn't find the Title for the Venza which resulted in needing to twice reschedule the delivery/pick-up while I got a duplicate. However, when Carvana's agent - Primitivo ** - arrived for the delivery, all my anxiety and frustration was washed away by his amazing kindness, patience, and helpfulness, with things like the last minute signatures I needed. He was also immensely helpful in explaining and orienting me to my new vehicle. I was so impressed by Primitivo that it has left me with nothing but a 300% feeling of satisfaction with my whole Carvana experience. Please thank him again for me, and you can be certain that I won't hesitate to use Carvana again in the future. Thank you!!!

The attendant was very nice, friendly, had a lot coordination. He was the only one in the front desk. I pick up my Chevrolet Equinox last Friday after 7PM and he was extraordinary. The best customer service coordinator!!!! I don't know his name but he managed to coordinate 3 customers and it was as fast as he could. Very interactive, acknowledged and friendly. My vin# **.

We have had a great experience with Carvana. The car we originally got was not up to our expectations, that’s the reason for 4/5 stars. The car was clean, but mechanically it needed a substantial tuneup. We found another car and Carvana was willing to do an exchange within our 7 day return window. The second car was exactly what we wanted and VERY mechanically sound. We told the man who delivered the second car exactly what was wrong with the first one. He took really good notes and submitted it to his supervisor. We were able to do all of this from the comfort of our home/driveway. I will definitely be recommending Carvana to my family and friends in the future.

Got the car on Good Friday, following Monday, engine light came on, took to dealership, had 1 day, engine light back on again, till as I write this the car is still in the shop. I would've exchanged the car, but Carvana wanted another $1000-$1990 to get another car. I'm stuck with possible a $23000 lemon. I would never, ever, buy from again! After it's delivered, you're on your own! I couldn't take it to one of the warranty shops, because it would've been at least a week before it could be looked at. You can't drive a car with the engine light on!!!!

The experience was a nightmare. I went thru the process, paid my Shipping fee. I was quoted my trade-in and after I had spent money as well for insurance and finished the process they come back to me. At the end the trade in value was way less than original quote, PS my car had a new engine put in and they would not take the new mileage of the car, only the odometer reading.

I want to begin this review by noting that I purposefully waited a few weeks to ensure that I was not writing from a place of anger or frustration and was as objective as possible. My experience with Carvana was incredibly disappointing and dissatisfying. In truth, the only reason that I gave two stars as opposed to one star is because every single employee that I dealt with was very polite and professional and that should be recognized. However, beyond that, I cannot say that there were many redeeming qualities about Carvana or this experience.

I am not really happy with this purchase but I need a vehicle. The description of the vehicle was not accurate. It said I had keyless entry and I don't. Also there is never a person to speak to just emails and I don't know how the vehicle warranty goes or if I have to use a certain group for repairs/maintenance. I don't know that I would recommend this puchase method to others at this point.