Carvana Reviews

The description of the vehicle could be better. I’m going through the repair service now because my vehicle arrived with dangerously low tread and cracking tires. How this gets through and not addressed prior to selling is beyond me. I can understand overlooked details or damage that’s harder to see. For example a bad wheel bearing that takes longer to diagnose and needs certain conditions to realize you have that problem but every single car has 4 tires and they’re big and noticeable and to not see GIANT cracks or very low tread is beyond me. Anyways I hope the repair processs goes smoother and you guys take care of me but for now it’s 2 stars 'cause delivery and purchasing was very easy and smooth.

Not very impressed. I received my car which I do love but it was not thoroughly checked. Service light on day 1 and the day before I was taking it to get inspected, it had a dead battery. I kept getting the run around on what to do and then they eventually had to take my car for 48 hours because apparently, that’s how long the insurance claim takes to go through. Don’t get my inspection done now until Monday because it was in the shop for two days just to change a battery. Definitely disappointed because this should’ve been caught before I received the car.

I'm sure this process is simple for those who finance through Carvana, but it was very frustrating to complete this process using my personal bank. I was penalized because Carvana employees failed to do their job in a timely manner and had to delay the purchase of my vehicle for another day, despite there being an ENTIRE business day to verify the check my credit union made to Carvana. Next, you need to update your website regarding the insurance requirement. Per your website under the Pennsylvania tab information, I would be required to have insurance on the vehicle I was purchasing, the DAY OF PURCHASE. However, you would not allow the appointment to remain scheduled until I had the insurance on the vehicle for FIVE DAYS PRIOR to me actually getting the vehicle! That is unacceptable and completely off-base from every other dealership in Pennsylvania.

We traded our car through Carvana. That process was fast and easy. The first car we had delivered had a lot more cosmetic damage than declared. Paint overspray all over the windshield and mirrors, peeling paint, rubber parts peeling up. They only showed “light scratches your finger nail can’t feel”. So we set up an exchange. This exchange was delayed 3 times. Twice the night before and once during the drop off window. Once was legitimate due to weather. The other two had no reason given. I was not allowed to pick it up even though they said it was at my local Carvana. If you aren’t in a hurry and don’t mind a lot of waiting and chatting with AI, it might not be bad. But, if you actually need the car… I’d pass. Not to mention, the car they sent was not the car pictured.

I would not recommend Carvana to anyone. They totally lie. You can not use the 7 days love it or exchange it. Tried that and they never let me exchange it. They sold me a car that had frame damage and I should of known they were aware of it as to why the down payment was only $2 back. 50.00. They suckered me there. Once I had it they refused to exchange it. Their warranty is more like what warranty. What a joke and the funny thing is I tried to see what kind of deal they would give me to trade it back in. I paid 23,500 for my car.

I love my car. The only issue I had was the delivery driver got dirt all over the inside of my car and kitchen when he came in to get my signature. Otherwise the process was straightforward and customer friendly. Carvana makes it very easy to find inventory that met my customer requirements.

Getting financing and finding the right car was smooth and easy. I was approved quickly and had plenty of time to research the right vehicle. The delivery was quick and easy, and the 10 day trial was a nice thing to have. I ended up keeping the car, it was a great price and exactly what I wanted. Delivery driver was super nice and helpful, even answered all my questions. The experience was a 10/10 for me.

It was super easy. I found the perfect vehicle and went through the purchase process, provided information on my trade in vehicle with no problems. They delivered the car to my home on the date that I selected, gave me all I needed to get my car registered, and took my trade in away with them. I never thought I would buy a car like this but now I don't ever think I'll buy a car any other way. By far the best car buying experience I've ever had.

Carvana provided a stress free car buying experience. Vehicle arrived exactly as described on its online profile. The delivery person was professional and courteous. We traded in a vehicle and they honored their online offer at pick up. Overall, great experience and no hidden surprises. Will definitely purchase my next used car from Carvana.

This was my 2nd purchase from Carvana.. This purchase did not come with owner’s manual. I requested assistance from Carvana in obtaining an owner's manual. My request was dismissed as it was not Carvana's problem. I was directed to download a manual from the internet. Again I asked for assistance and again dismissed. This was extremely frustrating and disappointing as this was a large purchase and a simple request for assistance.

Got a fair offer, uploaded information they requested, with only an additional 1,000 miles added as I initially entered it wrong. The offer was then updated and reduced by half. Will not be completing the sale, now or in the future.

I'm visiting GA for a funeral. I flew out but thought it would be cheaper to drive back. I found my car, and there were two flaws mentioned. When I picked it up, there were other scratches. I didn't want to reject the car and decided to take it. I was driving and saw a 3-inch crack on the bottom of the windshield. I didn't see it because I had to leave. My appointment took about an hour, and my representative took about 45 minutes in the back. He said he needed to research additional information because the car was registered in another state.

My experience with the car is great, it runs good, it's clean and holds really good gas. Thank you so much for the car. I haven't driven it a lot but of my schedule for work but I do love it. The car is roomy and drives really smooth. Thank you again.

Completely loved the whole buying experience! The only complaint I have is that there was only one imperfection displayed when I was researching the vehicle but found several other others later. Was told that is normal wear and tear and it would not be covered under warranty. I just wish they would’ve listed all of the imperfections and not just one. Other than that really loved it!

Registration process held up because someone did not check to ensure all paperwork was in hand. I had to deal with emails and text messages because someone did not do their job. Also, I found a problem with the liftgate struts needed to be replaced because the liftgate would not stay in place when opened.

By far the worst customer experience I’ve ever had. I don’t have enough time to review all the screw ups by Carvana during this process. The worst part is that this isn’t my first purchase with Carvana, but this experience will stop me from ever doing business with you again.

So easy to purchase this car via Carvana. Paid online and picked it up on scheduled date. Took car to my mechanic and he said it was in great shape. I would recommend Carvana to every and anyone that is looking to purchase a car nearly hassle free. Have had the car now for 8 days and still very happy with the purchase. I can't think of any way to make this process any easier or faster. Carvana is my new favorite way to buy a vehicle. Hands down.

I ordered a vehicle through Carvana, it has been a dream come true. There was a delay to weather and they were willing to meet me at a half way point so we could get the vehicle. Everything was straightforward and the vehicle arrived in a clean, well running, and timely manner. Everyone I talked to was very helpful and respectful and I've recommended Carvana to several other people looking to purchase a new vehicle. They allowed me to purchase a safe and affordable way to travel and I am very grateful for them.

I traded my BMW 750LI to Carvana for a newer BMW 740i. Upon the arrival of the 740i it had 187 miles more than the online purchase agreement. It also had four dented rims which made for an extremely rough ride. The car was delivered to me in this condition after their 150 point inspection which I find impossible. I made contact with carvana regarding the damaged car and they informed me that they would not fix the car or make any adjustments and that I would have to file a claim under the warranty.

I chose Carvana because my bro-in-law said his buying process was very smooth. After finding the vehicle we could afford, the process not very smooth, but smooth. The reps were very helpful and very patient, which we needed patience. The delivery was on time and vehicle arrived just as advertised. Thank you carvana. You are now our dealership of choice.

When possession of vehicle there was no owner's manual, certain climate control buttons were not illuminated, a tire pressure sensor was malfunctioning. The person at the facility for pickup was nice but did not seem to be any help in getting an owners manual or the fact that there was only one decal for the 4x4. Also the infotainment system doesn’t connect Apple Play. The remote start feature on the vehicle was not working. An authorized key vendor for Carvana came out and tried 3 different brands new key remotes and the feature still would not work. That person said that the vehicle might not have that feature at all.

My experience was exceptional. The delivery was delayed but I was informed and everything has gone very smooth. The delivery driver was kind and very helpful. I am excited to own my new truck. Would absolutely use Carvana again. My neighbor told me about his experience with Carvana and now I will tell my friends as well.

My daughter purchased a Mazda suv from Carvana and had a great experience, so my husband sold his Toyota suv to Carvana and had a great experience, so I traded in my car for a pick up truck from Carvana and as expected had a great experience. I highly recommend Carvana as it is a fast easy process. They give you top dollar for your trade in and have reasonably priced vehicles good vehicles. Way better than going to your traditional dealership and sitting there for four hours while they go back and forth speaking to their manager on your behalf. I Love Carvana!

I originally tried to purchase a different vehicle but upon delivery it was not as advertised on the Carvana site. It claimed that it had an 8 speed automatic transmission, but on arrival it was actually a 6 speed manual transmission. I was forced to send it back due to this discrepancy. I then had to go repeat the process and wait another week for delivery. How long does it normally take to receive your refund on down payments? Other than this it was a fairly easy experience. I will recommend carvana to someone looking to purchase a vehicle. Both delivery drivers were very polite and informative. Thank you for my new vehicle.

The first 2 times were flawless and easy but this time was a not as smooth but still a good experience overall. Had some problems with the title and my timer ran out and I had to start all over and lost the deal. I think the timer is too fast and when I asked to speak to a manager I was told there was not one available. Just because the process is all online, don't forget that sometimes 2 people need to talk on the phone and work out the situation. We eventually got the deal done and I love the car.

I just purchased a Honda 2021 Pass Port from Carvana, up until now, I would have had a 99% positive review to leave. It took me a couple of months to choose a car from them since I was buying online I wanted to be careful of what I chose. I was trading in my Jeep which I had for 7 years and was tired of getting it fixed. The representatives were wonderful working with me to choose the right car, everything was done more or less effortlessly. When the car arrived it wasn't what I expected but it was fine for now, I had planned to get a second car when I was done paying off this car. When the car arrived I was told by the person who delivered the car the back tire was low and I should contact Carvana about a new tire. I didn't think anything of it and put air in the tire. Since I had the car the tire would drop in PSI every now and then by 3 PSI but I'm thinking it's the cold weather or something.

Carvana transaction was easy and my trade in was easy too. Definitely recommend Carvana when you want to buy or do a trade in. The process was much easier than going to a car regular dealership. My only complaint was the transportation company. Transportation company caused extra damage. For the price paid to ship and transport the car I purchased, that company needs to learn how to ship cars. I spent 2 hrs trying to get marks/scrapes off and some won’t come off. You could see where straps were on car and scrapes. Chips & scratches on car that were not on it in pictures Carvana posted. Check your shipper before paying the companies listed. 5 +stars for Carvana. Shipper 2 (to many addition scratches and dents).

Experience was great to be honest. If you’re buying use car I don't see why would you go anywhere else. It was truly amazing but i issue I had when I picked the vehicle up it had another small issue with damage mirror but it was listed in the picture beforehand I reached out and they’re going to fix the problem with no issue. I was truly happy about that but overall 10/10 they just made buying a car so much easier.

A great experience. My car is exactly what I hoped it would be. It was advertised on Carvana exactly how it looked when I picked it up. Definitely recommend a purchase from them!! It was so easy and there is no sitting around waiting when you pick up your vehicle.

So the vehicle was extremely dirty. When it was delivered the outside was somewhat washed. However the interior was a mess, the driver's side fog light is out, damage to the front of the car on the lower passenger side that wasn’t listed on the website and didn’t see until the next day in the sunshine, texted the advocate or the automated message line and was basically told it’s my problem. This isn’t what I expected from a dealership.

I think the process is smooth and easy but I had a water pump that had to be replaced $720 after less than 3 months of having the car and 4 wks had brakes and rotors replaced. It was a sound that I had noticed at about 2 wks after having the car. I hadn’t driven it much seeing that I work from home. They offer a car repair service SilverRock but I think they are a waste of money.

There were many cosmetic issues that were not disclosed in the original listing, bolts missing in the engine bay, a rear sunroof that’s broken, deteriorating bump shocks, and other problems. While simple things like an inspection, and air filter+brake fluid changes were covered by Silver Rock, they make it VERY difficult to make claims and contact their team. The order and delivery process was very pleasant, but trying to get any issues addressed is a nightmare. All used vehicles are going to come with some issues, but the fact that most of them are not disclosed on the sale listing is very frustrating. I probably would not recommend Carvana to other people due to the difficult claims and repairs process, as well as the fact that most problems will not even be fixed.

If you are sick of the dealership’s never ending games and scams, use Carvana. We closed the deal in less than an hour. We just provided our information and made a few choices and voila we had purchased our car. No pushy salespeople or “managers”(master con artists). Our car was delivered in 3 days by a very courteous person. Definitely our new way for the future!!

Such an easy and non-stressful experience. Website easy to maneuver, everyone was helpful and friendly. Delivery occurred in the middle of a snowstorm too. Car is perfect. They even check in with you to make sure that you aren't having any issues. Will def be recommending to everyone I know.

Updated on 03/01/2025: It took about 1 month from initially paying in full to finally getting my truck. Then, I was sent an email saying the title was being processed and to check my dashboard. The dashboard said I should have my plates in the mail by today. I do not. Never received the plates. So I called today and they said "It's a glitch, that's an automated email and the info isn't accurate. You need to go to the DMV." I should have just bought a car from a regular dealership. It would have been MUCH MUCH easier.

Easy process. Ad for vehicle on Carvana was incorrect with false advertisement. Mileage advertised was 5400 miles. Well someone wasn’t smart enough to clear the last trip. The actual odometer showed 8000 miles. That was the first issue. Also ad stated car came with automatic start. Well after going to the dealership and spending lots of money, I finally have auto start features, but my original purchase did not come with auto start. Overall okay experience, but ad was false in multiple aspects.

We had a seamless experience purchasing our 2023 Kia Sportage. The process was simple and the support from Carvana was great every step of the way. The only downside was when taking the vehicle to our mechanic, he discovered at the most recent oil change done by Carvana, the O ring was installed upside down/ oil spilling out and would have caused a future problem.

I purchased a Subaru Forester through Carvana a little over 2 months ago. I’ve had to take the car in on 2 occasions to repair facilities already. The first time was for an oil leak - I wrote it off as a new technician not properly tightening the oil pan or screw; not a big deal. The 2nd time was for transmission issues. This is covered under my extended warranty (so far) so again, not a huge deal but irritating and inconvenient nonetheless.

I'll start by describing the buying experience. Carvana was very easy to buy through, we paid cash which I think made it even more seamless. This is the second truck I have purchased from them. Again, buying and picking up was very easy and everyone was very polite. So the truck I bought had fogged up/dim headlights. Not a big deal, my son and I bought new assemblies and bulbs and put them in. What is troubling is when we removed the front grill, there was a HAMMER, down inside of it. This led me to investigate some more and it became apparent that the front end had been replaced and painted. nothing mentioned on the Carfax, and honestly now I am paranoid that I may have bought a vehicle that was wrecked, without being aware of it. Again, the buying experience was great, but I am disappointed that I wasn't made aware that the front end of this truck had been replaced for whatever reason.

They are selling junk cars that they know are junk cars. They are selling Hyundai that have bad motors they know they have bad motors. If they truly did all the checking on cars that they say they do they would not selling any Hyundai.

I would like to have had more familiarization with the vehicular controls. Other than, quick deliver and courteous service. Carvana has a very wide selection of vehicles at a decent price points. They have all makes and models. I enjoyed browsing through the Ford Edges presented and chose a 2018 with 48033 miles. Good luck in your searching. I think you will be pleased.

This is my 1st experience purchasing a vehicle from Carvana. Found the truck I've always wanted (Toyota Tacoma). Placed my order and was told to be available on the scheduled delivery day. 2 hours prior (on delivery day) the delivery was postponed by 3 days. The entire time I felt like I was being scammed and to my surprise on delivery day my 2018 Toyota Tacoma was delivered. Upon delivery the delivery driver driver said to take it for a test drive and to look it over. Upon arrival I noticed the front rims of the vehicle had a heavy coat of brake dust on them. I also noticed the tires were dry rotten and during the test drive the truck shook when coming to a stop (I suspect bad brakes and warped rotors).

Everything about the process of selecting and purchasing the car was so simple. When we found the car we were looking for in our price range, we were a bit surprised. It seemed almost too good to be true. But it was too! The delivery was great. The driver was very informative and courteous. The car was exactly what we expected. We are very happy with the outcome.

I have purchased two cars from Carvana and both came with issues. My first car is a 2019 Audi A3. The issue with my car was the tires. All 4 of my tires are bad really bad and I have tried so many times to talk to someone about my issue customer service number, nobody ever comes to the phone after pressing the correct option. My vehicle was delivered on May 19, 2024. My 2nd vehicle is a 2013 Mercedes same issue again. All tires are bad and the vehicle have no windshield wiper fluid. I only give 1 star because of those issues but the overall convenience of buying a car from them is definitely 5 stars

The photo attached is for a car Carvana is selling for $17,400.00 dollars not including a $1,600.00 delivery fee. They will buy that car from you for $4,400.00. Sounds fair huh? Go head and be stupid and buy from Carvana. Just read the reviews where 27% of buyers got scammed. Will you be one of them?

They made me a low ball offer which I accepted and then they just ghosted me and never replied to anything I sent them. Rude and unprofessional. I took the hassle of sending in all my ownership documents and they dropped the ball completely. At LEAST be honest and tell me you are no longer interested, don't give me an offer and then ghost me. Never got a receipt or anything from them after they made me an offer. My offer expired week later and now I have to go back through the whole process again if I want the same crappy offer. Disgusted. Good riddance. Now I see why the company struggles with bankruptcy.

Omg. It is so easy and fast. Carvana really works fantastic!!!! In the beginning, I have doubt on online car selling and buying. However, it turned out it was my unnecessary concerns. I finished my part online and they showed up and took it/delivered it right on time. Why did I use traditional dealer before???? It is a game changer!!

Buyer beware. They over inflated the price then devalue it after you bought it. Devalued my car in six months after 5,000 miles over a six month period on a 20 k car to 14 k. Trying to get answers other than a guy on the phone apologize profusely. DO NOT BUY FROM THEM.

This was the easiest car purchase I have ever made and probably ever will make. No needless upselling or pushiness. Very extensive filtering options made it easy to find my car. The option to even save a previous filter settings was just icing on the cake for me. The actually delivery was super smooth and my delivery driver -Denzel I believe his name was- was super friendly and nice. Overall 100/10.

Overall a very positive experience! Delivery on time to the minute, the car was expertly detailed. The only issue I have was the Forester was delivered with 2 different brand tires and wear. Subaru recommends all the tire be the same type so as not to stress the AWD system. I contacted Carvana who stated I needed to discuss with Silverrock. However they do not cover tires. I didn’t expect to replace all 4 tires on a car with 13000 miles.

I just recently sold my car to Carvana. It was a 2016 Mini Countryman. The reason that I chose Carvana was that they were the best offer that I received from online sites. It was simple. I posted a photo of my odometer, Title document, and driver's license. Based on they data they contacted me with the offer in about an hour. I accepted the offer and was given an appointment and location of where I should bring my car. I had the option of them picking it up at my home but my delivering it was faster.

I recently purchased a 2023 Chevy Tahoe from Carvana, and I couldn't be happier with the entire process. I even exchanged it, and the whole experience was incredibly smooth and hassle-free. What I loved most is that I didn't have to deal with going to a dealership, which is something I always try to avoid. Carvana made everything simple, from browsing the vehicles to completing the purchase and handling the exchange. The convenience of doing it all online is unmatched, and their customer service was great throughout. If you're like me and prefer to skip the stress of traditional car buying, I highly recommend giving Carvana a try!

This was my first time buying a car from Carvana and my experience was Great! Easy shopping from home, easy payment and delivery. Once delivered the driver stayed to be sure we were good with the test drive. We had the car inspected within the 7 day warranty to find that the front breaks were at a 1 (should be 4) and the alignment was off. We contacted Carvana and they took care of all the repairs for us!! Great company and transaction. Would do it all over again tomorrow. (If I didn't love the car I just got!)

I bought a 2024 Ram Pickup with 4000. The second day it broke down. Trying to speak to someone for help is a nightmare. I spoke to 4 different people. None of them would follow through, none would call back, none could give me their phone number so each time you call you speak to someone new. Worst customer service ever. I repeat…. WORST customer service ever. Go to CarMax.

Not satisfied with all the cosmetic damages that were not disclosed on the Carvana site. We have siginificant cosmetic issues on the front side of the car that even the Carvana staff were surprised it was not mentioned and they took all pics and asked me to call 3rd party warranty provider who simply chose not to cover. Very uninspiring but not surprising now that I read everything in the news recently about Carvana. Never again!

This place was awesome. I will be buying a car from here again. The people were very friendly and professional. Quick and easy. Such a great experience. Who would have thought you would be able to buy a car out of a vending machine. Carvana is the only place to go.

I love my new van. The process was amazingly easy and quick to finish. We had been looking for a new vehicle and a friend recommended Carvana to look for one. We had been looking for one for a while but when we saw this van, we knew it was for us. They are a very trustworthy company and website.

Carvana will show you pictures that are inaccurate online. The 5 foot x 4 -5 inch smudge could have happened during their shipment of the car to me but no one will take accountability nor will Silver Rock their insurance company cover cosmetic items. Also the tint from the windows were peeling off (about 25%). That was also not disclosed in the online images. This is why I feel that they sugar coat and brushed out damage in the online photos. Ultimately, I returned the car. They are supposed to pay to have the car returned. They would not give me a time range of 2 or 3 or 4 hours. They just gave me 20 minutes notice and I could not get home in time.

Easy to buy, easy to finance, rates are nuts. Car was not in the condition they said and people at the pickup site have zero knowledge, it is a take it or leave it scenario. This car has some serious paint issues as well as mechanical issues, their 150 Point Inspection did not mention. Warranty is pretty ok though, so they are fixing some of the issues.

You taxed me $2861 and it was supposed to be $1315 (because you taxed me on retail price of Rubicon when you should have deducted my $21,800 trade in allowance). If you see my conversation with "Sebastion", he states my correct amount. I have tried and been transferred numerous times to get corrected before and after you withdrew funds from my Checking account. Issue still not resolved, I would like my $1500 overpayment refunded PLEASE.

The easiest way to buy a vehicle. Many choices available. Already have recommended Carvana to others. Everything at my fingertips and no pressure at all. Love my new Chevy Equinox! Low mileage and low price. Highly recommend to anyone looking for a new ride. Delivery within days. Financing if needed.

The entire process with Carvana was great. The only problem I encountered were the details. I was told by the individual that the car needed new tires which was accurate and a new battery. I was unable to drive my car until the battery was replaced. These are 2 very crucial details that should have been noticed right away and addressed prior to delivery.

1st car had an engine oil leak and we were told at the inspection we should not drive it due to oil leaking onto the exhaust. That left us with no vehicle for a week. 2nd car we now have we find the entire rear bumper has been removed and painted very poorly no less and all our confidence in Carvana is pretty much gone.

My experience with Carvana purchase process was excellent. My concern was how dirty the car was on pick up day. I accepted the car which had a little over half tank of gas. I had to take the car to be detailed which cost $220 and then fill tank of gas. The fluids all needed to be filled which worries me because now I’m not sure if the inspection was thorough. I’ve had the car now my 7 day return period with one incident that the clock stopped and radio didn’t turn on so I’m worried about battery. All in all, I am not confident that this process of purchasing a vehicle is the best route for me because if the cosmetic issues weren’t resolved, what does that mean for issues that I haven’t seen yet.

The guy who helped me was literally amazing. He called me and everything that he needed refinished. In one phone session took less than an hour, I was very impressed and when I got to the office to pick up my car, they knew exactly who I was. They were ready for me. So I wasn't impressed with the service overall.

Everything went well for most part. My pick up time was delayed twice. The second time it was delayed within an hour of my pickup time. And I had already driven 2+ hours to get there. Battery was dead on it so why couldn’t they have replaced that during all that time. Came out of pocket for a regular and auxiliary battery. Claim is submitted for reimbursement. Car is quite beautiful and Raya was so helpful.

Everything went so smoothly, from the online ordering and completion of the paperwork until I took delivery of the car. The car was in excellent condition and appears to have been well maintained. Trade-in of my old vehicle went quickly. This was my first time buying a used car with Carvana and I definitely would consider doing it again!

Great experience and helpful fast and easy. Love the Jeep Cherokee. Would recommend to friends and family. The lady was very nice and helpful. Would recommend coming again for another purchase. The vehicle was described as it should been. It was just what we wanted also. It’s a really nice vehicle and I love driving it. Wish we would have went there sooner.

My experience was amazing. Super easy and they were very helpful and the delivery was awesome. Very friendly and helpful. I would recommend buying a car from them. It’s fast and easy and you get to do it from the comfort of your home. I’ll be buying my next car from them again.

My experience was easy from start to finish. The customer service was amazing everyone from phone reps to the in person staff was great. I will be sure recommend to friends and family. Car shopping has never been easier. This was all done from the comfort of my home. No haggling or sales reps that they are not willing to help.

My experience with Carvana has been great from picking out the car I wanted, to the easy process of getting approved and having the car delivered to me. The lady that delivered my car was great. It rained on 12/26/24 and she did great customer service. I’m happy with my purchase, my Christmas present to myself.

The delivery and purchase was easy, but I do not think there was full disclosure on the condition. There was cosmetic damage that was not shown on the listing and also a transmission issue I am working to resolve with a shop. The Monroe muffler that is in network was not competent to diagnose the problem so I will need to pay the full 350 deductible. A power train issue also would lower the NADA value to less than I paid for this vehicle. All of this is less of a pain than returning the vehicle would have been due to the fact that the delivery cost is nonrefundable. The staff of Carvana was very helpful, but I will not be purchasing another vehicle through this service. There is some effort to disclose issues with the vehicle on the posting, but information is very lacking on a platform that encourages a fully online experience.

Buying a car is not as easy as getting a bag of chips. I bought a car and immediately had a brake light out and 2 days later found out there was something wrong with the back window. Of course this was over the Christmas holiday. One of the people over the phone "helping" with the exchange was NOT helpful at all. He kept pushing for me to work with a TPV for the repair. Which by the way needed to get an estimate in 7 days during the holiday. Not a Happy Camper and I am a previous customer.

The driver was friendly and answered my questions as best he could. The process was easy and I am happy with my purchase. The only thing that could have been done was the car could have been cleaned. The interior had some dirt marks and the outside had like a white dusting. Other than that great experience.

My experience was seamless. I thought it would be difficult but it wasn’t. Everything fell into place. My vehicle was delivered on time with no delays. It was like the best Christmas gift. Who would have thought I could order a car online and have it delivered. The car is great. Everything I was looking for.

My name is Adrienne **. Phone number **. Car 2023 Rivian R1s. Stock# **. I am sending this because I am unhappy. 1) We did all the paperwork, but uploading the insurance to the website was a problem. Then they told us it's okay to just bring it when we pick up the car. 2) After we sign the paperwork, we go back on Carvana to check the update, just to see the car was back up for sale, we called but didn't get the reason why that happened, we put 40 thousand dollars down plus shipping. We called and ask them to fix it. After a day or two it was fix then they try to let us go back though the buying process. Plus pay for shipping again, we have to tell them no. After the back and forth it was taken care of.

6 weeks after handing the check to the driver who delivered my car, I got an email stating that Carvana had lost it. By that time, I had vehicle registration, plates - and my loan time period had expired. The email asked for a new check to be issued, but this meant I had to get another credit check run and do a new loan application. I called Carvana to try to find out what happened and what could be done only to spend 25 minutes talking to THREE different people, that last of who read back the initial email I was sent to me over the phone. I found this offensive and highly UNHELPFUL. My impression of Carvana is now that it is a VERY INCONVENIENT AND IRRESPONSIBLE company. I hope once I get the new loan and a new check that it will not be lost, which I trust will be the case because I will mail it at a rush for you because of you.

What an absolutely exceptional experience from start to finish. Easy online selection with no hassle pricing and financing options available. Perfect and fast pickup with customer service way beyond expectations. Constant contact and feedback during after the purchase. I would definitely recommend this new way of car buying to all my friends and family.

I ordered a used car. It showed up damaged. Something must have happened during transit and the drive train on the Tesla Model 3 caused a bad wobble. I contacted Carvana via text and they said no problem. We exchanged the Model 3 for another one. They picked up the bad one and dropped off the replacement of my choice. The process was sooo easy. The replacement was great and I am keeping the replacement. All the documentation, registration, plates, title is all handled by Carvana. I didn't have to do a thing.

I sent in my savings account number and checked the box for savings. When you went to withdraw the money, you sent it in as a checking withdraw which my bank declined because it was not a checking account number. Instead of contacting me in any way, you canceled my order. When I called to find out why, you told me I could no longer pick up my car on the day we had chosen - for which we had planned a special 3 hour trip. No one was apologetic for your mistake. I then went through the process and was given an amount I owed and said I would get a cashier's check - I went and followed all rules.

Vehicle was delivered in perfect condition, on time and Danii was so helpful with walking me through the specifics of the car. She took her time with me even though it was Christmas Eve and she had several more stops after me. After a few hiccups with the exact delivery date, Danii redeemed the entire experience.

Vehicle is leaking coolant. Didn’t know until after the seven day return policy. Air intake tube was broke sucking in dust. Bad motor mount. Rotors need to be replaced along with the brake pads. Getting a lot of wheel pulsing while applying brakes. Other than that easy process and beautiful vehicle. Will be paying my deductible unfortunately and be without a vehicle. Hopefully whoever does the work will do it right.

Best car buying experience I’ve ever had. I’ll never go to a dealer again. No hassle. No delay when it was time to get a tag. It was so much better than going to a car dealer. I highly recommend. You won’t be disappointed. I did everything on my own time.

I will admit I wasn't expecting anything better than going to a dealership. To my surprise it was even worse. Instead of screwing you over with added options, features, extended warranties, etc. they charge you a nonrefundable 2k shipping fee (unless you find a car in your area they have in stock). Take a "150 point" car check up to make sure there aren't any "imperfections" inside and out and they attach photos to show you. My truck had 2 "imperfections" - a chip on the door which was barely visible and a minor stain on the seat which wasn't even there. When I got it neither of them were. What I did find was a bashed in rear bumper, chipped tail light, tons and I mean tons of chips some the size of my thumb. And a gash the size of my entire hand on the front bumper THAT THE DELIVERY DRIVER DID THAT DAY.

I was lied to about the condition of the car. It arrived not only filthy on the interior with all kinds of nasty dirt and crumbs and debris, but the front fender was also smashed in and there were several other dents and damage to the exterior of the vehicle that were not obvious or even shown in the pictures. The vendor in Atlanta showed no accountability or responsibility and just told me to "Call Carvana" for all the issues. Then Carvana did not fix my car fully or even address all the many issues the car had. I also did a blue book assessment of the car and found out that they had sold me a $10,000 dollar car for $19,000! I would never use this terrible company again. They do not care about customers, they just want to make quick and greedy profit.

I have bought many cars from dealerships over the years and this experience was so much more pleasant. I would definitely buy from Carvana again! My car was perfect inside and out when I received it! Our delivery guy was very nice and helpful! I would recommend to family and friends.

Everything went very smoothly, we got our new vehicle the day they said it would arrive with no problems. So far the car is great, it’s only been about a week but we love it. Would definitely buy from again. Great experience. Just waiting on plates and registration to come in the mail now.

I bought a 2021 Tesla Model 3 (my dream car) from Carvana. Looked online and believed I had found the perfect option with Carvana as it had all the features I was looking for and seemed like a pretty good deal. The purchase went incredibly smoothly and I was excited to get it delivered the following week. The day of the delivery, my delivery driver called me to verify what I would need for the apt. Due to my delivery time (at night), I asked my driver if we should move the drop off location to a well lit parking lot so we could go over the car in detail to ensure everything was as listed on the site. My driver assured me that would not be necessary as carvana would cover any issues I found over the next 7 days during my “7day test drive”.

On Monday, December 23, we made our second purchase from Carvana in Ontario, California. The online process was incredibly simple and efficient. Our appointment was on schedule and the customer service was outstanding! Our representative, Tray, was a pleasure to work with and deserves SIX stars. We’re extremely happy with our new pre-owned Subaru Forester! We’ll be back.

Bought a car from them. Picked it up at night. Next day noticed two chips in the windshield. They refused to repair. Car was filthy with dog hair embedded between and under all the seats. Trans went out two months later. They obviously don’t vet the cars they bring in. Luckily the car was still under dealer warranty. Never again.

Car had more damage than described but other than that it went pretty easy. But will definitely cost a few thousand more to fix the damage but the people and the presentation of the car was great but the detailing was pretty poor. The car needed cleaned pretty badly and had a lot of dirt in the cargo area.

After a 10-minute test drive, smoke was pouring from the engine (oil leak) and a horrific rattling noise was immediately evident (needs new catalytic converter & muffler). Also, unreported body damage and ATROCIOUS call-center "help." Carvana's in-network mechanic advised against purchase so I had the headache of returning the car and waiting for a refund. Cannot believe this car was deemed suitable for sale. Appalling. Ruined my son's Xmas surprise. Never again.

Truck was damaged during transportation, I was informed I would have to be responsible for coordinating the repair. I contacted Carvana's insurance company Silver Rock and they informed me that I could only use their autobody shop's and the closest was 1 hour away. This means I would spend 2 hours of my time just getting a quote. Then I would have to drop truck off for repair (2 hours) and pick up when repaired (another 2 hours). All of this time would mean lost time at work. My minimum PTO per day is 4 hours that would mean 12 hours of my of PTO used for a mistake of Carvana's. Also Silver Rock allows only 60 days for the repair to be completed? Carvana offers no help!

On the drive home after picking up my vehicle, the turn signals did not work, the backup camera did not work and the change oil light came on. The windows were also filthy. Needless to say I returned the vehicle to Carvana. I highly doubt they ever did any kind of inspection on this vehicle.

The entire experience was the best! Searching the web, the paperwork, the drop off. All was extremely easy and the driver was very helpful! Very Happy with the entire process! I will use again and recommend to others.The entire experience was the best! Searching the web, the paperwork, the drop off. All was extremely easy and the driver was very helpful! Very Happy with the entire process! I will use again and recommend to others.

So far quick and effective. No problems with car. Only been a week. So far so good. Beats going to lot for hours. I called. Got my answer. The next day picked car I wanted. Car was delivered within 3 days. Again so far so good. I love my new vey. Will shop again.

Had a great experience with Carvana. The paperwork was seamless, and the experience was positive. The staff at the Kansas City Carvana location was very experienced and did a wonderful job. We would definitely recommend this company to others. 2017 Dodge Challenger TA. We would definitely purchase another vehicle from them.

All I can say it's waste of time. If you want to buy a car go to real dealer. I called many time. It was hard for them to locate my account. I had to call several times just to find my account. They don’t not keep their promise to deliver the car on time. They always keep rescheduling and waste your time. The first car I returned they did not bring the check of my trade and they were telling me what trade like I never gave them a trade. It tooks me 2 days to prove that I gave them a trade. Even that I decided to buy a car from them. They told me they will delivered if I pay 290$. I did pay that but they did not bring the car. It’s scam company. Don’t buy form Carvana

My 1st order was a 2015 Rod. Got car home the roof would not go down. I called. Arranged a return. Had to take off work. Found the replacement. Tried to stay within amount. Found a 2015 Mercedes. Continued with swap. I was informed that the pickup date would not be before the 18th. Had to take off a second time to pick car up. While talking to the customer service representative I ask if the 290 could be waived due to all the time I had to take off. He replied that he put the request in. When calling back to check on status a lady advised she would send him a email and would call me back the next day. I’m still waiting on response.

Bought on 11/17 (car number 1). 1st estimated delivery 11/23. 2nd estimated delivery 11/30 (asked to pick new car or else delayed to 12/18) car number 2. 3rd estimated delivery 12/4 (car number 2) RETURNED tires were extremely dangerous, traction almost killed me, windshield wipers needed replacements immediately, and exhaust was not replaced properly. 4th estimated delivery 12/16 (car number 3). 5th estimated delivery 12/18 (car number 3). 6th estimated delivery 12/21 (car number 3). What I sent to BBB, the AZ and CT State attorney Generals: there is added dates since I've submitted this.

Still haven’t got my 2020 Jeep Wrangler back from the shop. Been waiting from the first day I got it. Went straight to mechanic and no one has called me with updates. The first jeep I was getting had a problem with the speedometer. The miles were reversed I was told and couldn’t receive the jeep the day of delivery. Just a headache. Order cars that are supposed to be inspected before you buy a vehicle.

Buyer beware of imperfections not disclosed on Carvana’s description of cars. Carvana only disclosed one (1) rock peck on the driver door in their online ad for the car I purchased. Upon delivery, the car had rock pecks on the front bumper, right front fender, right mirror and truck lid. Some were touched-up (with a white paint that did not match….looks really poor) and the rest were left bare. When I contacted them, they told me to contact their warranty provider, SilverRock. I did just that and even sent photos. I was then contacted by SilverRock and they stated this was normal ‘wear and tear’ and they were going to do nothing about it.

The experience was great. The interaction with the employees of Carvana was great, very helpful, very insightful, very friendly. And that is on both ends the internet and in person at the car lot. I would definitely use carvana's services again. And I definitely will recommend Carvana to family and friends.

This is one of, well the best car purchase at dealership ever, Carvana people made this so easy and fast processing. Customer services are fast and quickly solve questions or problems. delivery experience was wonderful, driver arrived on time and everything gets done in 5-10 mins. I think Carvana will become like Netflix of streaming media. Go Carvana!

The entire experience was smooth and simple. I wanted to trade-in my old car for a newer model. Simply chose the car that I wanted, got approved, scheduled pick-up of old car and delivery of new car to happen simultaneously. And that was it, it was roughly 20 minutes of my time once the gentleman arrived to delivery my new vehicle. Car was as stated and they hauled away my old one. Great experience, would definitely recommend and will absolutely use again in the future.

Honestly this experience took a lot of the headache out of buying a vehicle. It can be time consuming, plus dealing with salesmen & dealership fees can be uncomfortable! But with Carvana I just searched for something that met my needs & was able to see the pricing for myself without a bunch of hidden costs. The gal who helped me in the Orlando store (regretfully I don’t have her name), made me feel very comfortable with the completion of the process. I’m happy with my new(er) car! ☺️✨

Don't do it! They finance through Bridgecrest & bridgecrest was taking 2 payments out of my acct without being authorized. Not signed up for auto pay either. To get your money back you have to pay $15 and wait 25 days! It's scandalous!!!! Use someone else! It's been a nightmare!

In May of 2024, I purchased the vehicle (2013 Buick Enclave) from Carvana, LLC (Defendant). The vehicle 1.) was sold without a front license plate bracket, which rendered it uninspectable, which is important because my state is a two-plate state, and at the time of purchase, I fully expected to be able to operate the vehicle with a valid inspection sticker, as required by state law. Due to the Defendant's actions, I have been stopped by law enforcement on two separate occasions and let off with a verbal warning for driving an uninspected vehicle.

It was so quick and easy. I think it only took about 10 minutes to get approved and my car was here quick. Thank you! The car is wonderful. I am very happy to go through Carvana. In the future I'll be using them again. I recommend carvana for anyone looking for a good car and service.

First of all there were beyond way too many complications with zero communication. Nobody told me that the down payment never went through, I found out on my own by calling and saying “Where the hell is my car? It was already supposed to be delivered,” and my order status never changed, it had still said delivery in progress. THEN when I finally received my car there were FAR more scrapes, paint chips, etc. than mentioned on the “imperfections” part of the pictures for my vehicle. It never mentioned that the automatic trunk opener didn’t work, but guess what? IT DOESN’T WORK AT ALL!!!

I purchased a car from Carvana on 10/28/24 and the process was great. Financing was easy and everyone was so helpful. The delivery was smooth and the car is just as described. But if you have to deal with the registration department at Carvana be prepared for so much misinformation, no willingness to help, and just a headache.

Friendly people. Fast and easy transaction. The car is in great shape and very clean. I would definitely buy a car from Carvana again and recommend them to my friends and family. They have a great selection of vehicles.

It would have been nice if we were notified before being the whole family took off and traveled to watch me pick up the car that the car vending machine was not working. A simple call would have kept family at work and kids at school. Part of why I chose to purchase through Carvana was for this memory and experience.

The first vehicle I chose was delayed twice (total of two weeks), after the second delay I cancelled the order. The second vehicle I chose was close by so I went to pick it up. The process was smooth and the person assigned was fantastic. The car looked great, had low miles but three days after driving it, the breaks started squeaking. I called and they said I had to go through a Silverrock mechanic.

From the browsing of vehicles, to actually purchasing one, this means line car buying experience for me was outstanding! I can’t believe how far car buying has come! The process was streamlined, straightforward, and easy! Way better than hearing a car salesman over-share information with hidden agendas and trying to steer you away from the car you actually want! I applaud whomever came up with this idea! My daughter is excited about her first car and I’m glad the Carvana process helped make that happen!

Carvana. I have to say this is the best car buying experience I’ve ever experienced in my life. You all made it simple to purchase the car of my dreams and made it really affordable. You got a customer for life!!! Thank you very much and I will be recommending Carvana to everyone I know. It doesn’t get any easier than this.

I purchased a 2019 Honda Civic Sport. Great experience! Easy ordering online and pickup. Only problem was two things: 1. Car was delayed delivery by a week and 2. When I received the car, the car had more damage on it than was reported (cracks in the windshield, door go the gas is not latching, and my tire pressure sensors aren’t working properly). I wished that they had fixed some of these items before I received the car but they did already process the warranty/repair for the gas door already. Still need to get the glass and tire pressure sensor fixed.

I bought a car from Carvana two weeks ago, and it’s been the worst car-buying experience I’ve ever had. I understand that a used car will have some flaws, but my main issue is that the damage—scratches on the hood and damaged rims—wasn't listed on the website, and I only noticed it after the car was delivered. When I contacted customer service to get the issue corrected, all I got was vague, unhelpful responses. They just kept telling me to use the 7-day return policy, but I didn’t want to return the car—I just wanted the problem fixed.

I like the vehicle, it looks great inside and out. The engine light came on the next day after receiving vehicle. I have the car at the shop now that is recommended by the warranty, have not received car back from shop and now 7-day trial expired yesterday, was unable to return car back due to it is in the shop. So now I can't return if there is something major wrong with vehicle.

Overall the experience was good, but the car arrived with back tires worn down to their wear bars. No service centers listed anywhere near my zip code, would have been happy with a couple of bucks thrown my way just for rear tires. It's downright dangerous. I would have expected at least halfway decent tires.

My experience with Carvana has been less than desirable. My husband has purchased 2 of his cars through them and had a great experience so I thought to give it a try. Although I will note he mentioned having significant trouble the second time around because they couldn’t figure out how to close out his loan on the first car and start financing on the new car — spent several hours on the phone with them.

I recently purchased a 2024 BMW 5 Series with around 9,000 miles. The price seemed attractive, slightly below market value. The app was user-friendly and offered a 360-degree view of the car, inside and out. It highlighted areas with cosmetic issues, which was helpful. Since this was essentially a brand-new car, it appeared to be in excellent condition. However, when the car arrived, I immediately noticed several imperfections that weren’t disclosed. To make matters worse, it was delivered in a very dirty condition. When you’re spending close to $60,000 on a car, you’d expect it to arrive clean and presentable.

Delivery of vehicle was great and everything went smoothly but within a day stuff started going south. Upon taking the vehicle to Firestone to get a complete vehicle inspection done, they found that there was a cracked rim, all the brakes needed to be replaced and the engine air filter was super dirty which caused the car to throw a check engine light for underboost issue. Silver Rock covered the cracked rim and air filter but all other repairs put me out of pocket by $1700. Car was dropped off to me in this condition. I am keeping new vehicle but will be cautious in the future and will warn others as well about buying a vehicle from Carvana.

Where to start. 12/3 I found a truck I liked, went through your menus, decided to buy. Turns our your interest rate is like 8% and I had easy access to 5% with USAA, so obviously I went that route. The default delivery was next day, and I just went with it, not realizing it would be a problem. On the USAA side, the online loan application recommends NOT sending the check to dealer, which if you were nearby, wouldn't have been an issue, because I could hand it to you. So I did as USAA default advised and sent the check to me. Also I got like 800+ credit score, so 8% sounded not in line with my reliability.

This is my SECOND Carvana SUV purchase and I couldn't be happier! It's always pretty easy and seamless and just a lovely simplified experience from start to finish! The best part of the whole Carvana experience is that every single step is 100% done online and then the car gets delivered right to your own driveway, like a pizza! I recommend Carvana to EVERYONE I speak to! :)

It was quick, easy, and there was minimal paperwork. There were no issues during the process and I was very happy to avoid a hard sell at a dealership. My only complaint is that the car only came with one set of keys.

The byproduct of their greed during Covid still permeates through the company. I had so many issues that I don't have the energy to write an essay on here. I feel like I would have received better service at predatory "buy here, pay here" lot.

Was pleased with the service! But the all the hoops we must jump through is a real mess! You need to make it much easier for us OLD people! Maybe have a list of things you need photos of so we don’t have to send so many photos of things you need! So we can send them all at once!

Car was late being delivered. Did not receive a full tank of gas, only got half a tank. Wiper fluid tank was empty. Tires on car were low on-air pressure. 2 of the valve stems were missing, and 1 was cracked. Overall was not happy with this experience. Had to call customer service 2x to find out where car was, and why no one contacted me.

We sold our current Tesla, bought from Carvana more than 4 years ago, and bought a "new" Tesla in the same flawless transaction. Each transaction was completed quickly and thoroughly. Although our new car experienced damage when it was delivered to the vending machine, it was repaired quickly and the results were amazing.

After car exchange, this company had me running around like a chicken without a head. Both car shops wanted to charge me or didn’t send the diagnosis because SilverRock sucks. They were rude, wanted me to waste my day driving everywhere, and stubborn. All car shops I went to had nothing good to say about SilverRock. Gave me two cars with issues and still couldn’t help me. Never buying a car from here or recommending to anyone.

I had never imagined buying a car could be so easy and stress-free! CARVANA made the entire process truly amazing. From start to finish, their service was exceptional. I’m so grateful for their support and for transforming my car-buying experience into something so seamless and enjoyable. This was unlike any other experience I’ve had in the past—just WOW! Thank you, CARVANA, for making it so simple and hassle-free. Highly recommend!

This has been a bad experience for me. This is the 1st time buying a vehicle online. The process was easy and simple. I have no problem the way that went but on the 7th day I realized a scrubbing noise. I notified Carvana immediately and they referred me to Silver rock which hasn’t fixed anything. I don’t think I will ever buy online again.

The quality of the car was better than advertised. The entire experience was very simple. Informed each step of the way. Delivery experience was easy. 10 day trial period was helpful. Price was reasonable. License plates and registration were completed for me and delivered via mail. Trade-in value was weak. I would buy from Carvana again and would recommend.

Carvana made the entire car-buying experience stress-free and enjoyable. The prices were incredibly competitive, and everything was upfront and transparent—no hidden fees or surprises. Their solid return policy gave me extra peace of mind, and the financing process was smooth and hassle-free. I especially appreciated not having to deal with the usual pressure and tactics you often get at traditional dealerships. Communication was excellent throughout, and the delivery driver went above and beyond, making sure everything was perfect. Plus, the car was even better than I expected in person—exactly as described, if not more. If you’re looking for a straightforward, reliable way to buy a car, I can’t recommend Carvana enough!

I purchased my truck on a Tuesday, picked it up on a Thursday. Fast delivery, and picking it up could not have been easier. Signed a few papers, had already uploaded insurance docs, provided ID and they handed me the keys to go inspect it. Upon inspection, I noticed the truck did not have a bedliner. It was advertised that it came with one. I mentioned this to the man who was handling my transaction. He literally told me not to worry, this happens all the time, scan the QR code on the paper he gave me and "Carvana will either reimburse you for a new one or pay to have one installed". I thought wow, that's great!

Very impressed with how easy and convenient the whole process is. Selected the vehicle online, picked it up a few days later and was able to drive the hell out of it for a week. Exceptionally happy with the purchase and would recommend to a friend.

I loved the purchasing experience but was left frustrated and annoyed by Silverrock. The front bumper of my car was deemed “fixed” with repair work on the 150 point inspection, but wasn’t listed as an imperfection on the listing or noted in the carfax for repair work. Tried many times to get Silverrock to address the substandard repair work and after escalating to leadership they told me, in essence, to kick rocks because Carvana deemed this appropriate to sell technically by selling the car and then Carvana states that they have to stand behind Silverrocks determination. Which is extremely upsetting. I have two corporate giants who are supposed to view me as a valued customer and they’re in collusion to make sure they have each other's backs against paying out for damages that should have clearly been addressed. Love the car, hate the policies, politics, and games. I’d rather take my car to the dealership with peace of mind and pay exorbitant OEM prices than wait for days as my car sits in a Pep Boys lot. Have a great day!

Fantastic experience!! Was able to purchase my vehicle on my hour lunch break from work and let me tell you how amazing this experience was! Within 45 minutes I was approved with my payment options laid out!! Incredible!! After choosing my vehicle and drop-off date a couple of days later these incredibly nice representatives drop your vehicle off and go through everything and answer any questions with you and then hand you the keys to your chosen ride!! I would highly recommend as you will not be disappointed!

Water pump leaking, thermostat housing leaking, turbo coolant line leaking, expansion tank to cylinder head leaking (hose), for starting point need replace all and retest. Engine block plug leaking oil, recommend replacing and cleaning everything for further inspection. There is no way this vehicle was inspected by Carvana. I received the car on Wednesday and by Friday it started having problems. I have now missed 2 days of work. I have no car. No transportation.

I rate Carvana very highly. I will probably never go into a dealership again. The entire experience was easy and there was no lies from any salesman. The guy that delivered the car was very thorough and professional. I would hope that I will be able to get a lower interest rate once I show payments on time. Thank you for a wonderful experience.

Sold my car to Carvana, 3 weeks later and no payment for it. Customer service is nothing but runarounds. Every time I contact them the same old line..."please wait 3-5 days". Even though the offer said I'd have payment in 2 days. The next step is to report as stolen, because that's literally what they did.

This jeep was taken care of by the previous owners. Thank you to Carvana. The car runs good and has a strong engine. I am very happy with my selection. The only thing is my touchscreen radio blacked out and frozen on the 7th day of having but I’m going to take that in to get repaired.

This company needs to learn a thing or two about good service and human decency. They lack initiative, professionalism, responsibility and care for its customers. They are the true definition of greed. The multiple class Action Lawsuits are proof enough that this company has screwed a large group of people over. Just imagine the number of people who were uncomfortable or afraid to fight back that just accepted the unfair and unlawful service. Along with many many many others, I provided my trade in vehicle in a fair exchange for a Carvana vehicle. The delivery/pickup was conducted and I was left with a 90 day temp tag. Slightly concerning.... As 90 days is a long time to provide a customer with registration unless they already knew something was going to delay the process.

I am writing to formally submit a complaint regarding the disastrous experience I have had with Carvana, SilverRock, and Chevrolet concerning the vehicle I purchased from Carvana. Over the past 15 months, I have endured constant delays, misinformation, and negligence, leaving me with a vehicle that has barely been drivable and has cost me significant time, money, and stress.

The process was very smooth, no issues with me getting approved. The car. I love it! My first purchase as a newly licensed driver and delivery was amazing and driver was friendly. Love this company. 100% recommend them! Super low down payments and easy to afford monthly payments! Who could ask for anything better. Thank you again Carvana for my amazing and beautiful car.

I bought a truck from Carvana September 3rd just shy of $14,000 cash with 4,200 trade in. Took the vehicle if they have it inspected after purchase and instantly was told that battery was completely dead, barely held juice and needed to be replaced. On top of that they showed me a picture of the shocks, one of the shocks in the front was completely shot. $707 to repair both because these were not covered with Silver Rock. Surprise surprise. Makes me wonder how these past 150 point inspection. They had 100 days to get me my registration and plates and that's the funniest part because it took them 109 Days so I was unable to drive for 9 days, totally unacceptable. I got nothing but different stories and lies throughout the whole process. Would I do this again? Hell no, hell no, hell no, hell no, do I sound satisfied, probably not, because I'm not. Good luck staying in business carvana!

Incredibly easy and fast experience. Saw a great deal on the website and I HAD to get it. The process from buying to the paperwork and scheduling for pickup was extremely smooth and painless. Pickup itself was very easy and took only 30 minutes and that was purely due to the title, probably would've went faster than that! The guys there were absolutely excellent to work with as well. 5/5!!

Carvana is not the best choice. You cannot see the vehicle and have to rely on their description. At end August my car was totaled. I work and thought Carvana would be a great choice and could save me time. First choice car I realized they were adding over 2k “delivery fee” to get it to Mission Valley. Next one sounded like it had more miles than I wanted but was in great shape. I put half down. I got there and realized it had A Lot of cosmetic issues. It needed 4 software updates and had a recall on airbags in front. They claim a 7 day money back guarantee BUT would not issue it for about 2 weeks.

The website is very fun and super user friendly. The ordering process was actually very short. Thankfully it is nothing like being in a dealership. The delivery was easy also and the anticipation was crazy. The driver was very friendly he called me to let me know the expected timeframe. He was also very knowledgeable. He was able to answer all of my question. 10/10 would recommend.

Thanks Carvana for making the purchase of the Prius V a very memorable experiences! The Driver deliverer is very professional and helpful. He took a picture for me. Very courteous. He did review that a piece of small panel on the driver door is missing. That can leak water into the door if rain heavily.

I spoke to a customer service manager, and he, John is his name, he said he wouldn’t buy from Carvana. And he even works there. They are terrible. It was poor customer service. Difficult navigating the website. Items they don’t want you to use but they have to include them like the button for using your own financing instead of Carvana's, is hidden in light blue font smaller than all other types on the page. I ended up using my own financing because their financing terms were so ridiculously high and they gave me a very low price for my trade. I am canceling my order with them because of the second delay in delivery and because I now realize how much better of a deal I can get elsewhere.

Very happy with Carvana, very stream line and easy to work with. Just finished 7 day trial, and decided to keep car. They also offered me $100 to have car cleaned as I thought it should have been in cleaner condition. Seems everything worked out. I would use Carvana again in the future. Highly recommend them.

Your warranty folks failed to agree to repair a scratch in the upper rear tailgate and taillight that is not "normal wear and tear" as your warranty company stated to me in their denial; disappointed in Carvana's failure to disclose the issue up front AND your failure to repair. Also, VA requires a front license plate and the generic bracket that Lemon Squad brought to install required drilling into a plastic grate - I chose to get the actual Lexus part at my expense (retails for $100) that requires no drilling to ensure compliance with Virginia vehicle registration laws.

This is our third car purchase in as many years from Carvana. Case arrived with some cosmetic damage that was not listed along with the two in sale listing online. Carvana/Silverrock denied a claim to repair said cosmetic issues. Said it was normal wear and tear. Not happy at all with this. The one issue noted on the hood is smaller than the ones in question for repair and it was listed in sale description.

This was such a bad experience. Pre sale customer service has no clue what they are talking about. They just tell you what you want to hear to get the sale. Then they change the story on you. Would never do business with Carvana again. One of the worst experiences with a big purchase I have ever had.

So first off I can't find my order number but my phone number is **. Now that that's out of the way you are probably wondering how my new us right? So let's begin. I've only had the car in my possession for 3 days. One of which I was able to drive it and try it and the other 4 days it's been getting bounced around repair shops since it arrived with a fuel injector spraying gas all over the motor. I purchased this car so my child would be safe in it but instead It ended being dangerous to drive.

The first car you sent had an oil leak from the motor. The second car you sent had a check engine light come on after driving it 150 miles. It is currently in the shop awaiting repair. You are trying to decline the repair. I am currently in a rental car incurring that expense. How’s that for an experience?

Carvana was very through with their online instructions and patient when I didn't understand some things. Picking up the car at one of their locations also was professional and handled well. We're happy with our new car. It was priced right where it should be added by a fair trade-in with my previous auto.

I had multiple issues with customer service making false claims, making promises and not fulfilling them, and the 150 inspection I am very skeptical about. I made 2 orders, and both vehicles had issues. Customer support was barely to no help, just pawning the issue off to next representative. The first vehicle I kept because they took my trade in and that could not be reversed (if I could I would) and the second vehicle had major suspension issues and the safety features do not work. I am in the process of returning that now. I will swap for another vehicle and I will see if Carvana will make this right, but I am not hopeful.

I sold my car to Carvana on Monday. Everything seems smooth until it was not. The driver came to pick up my vehicle, and after a thorough evaluation he told me the car was as I described it in the selling process. He proceeded to give me a check and I immediately went to my bank to deposit it. The bank rejected the check because the routing number, and the account number were not completely visible on the check and therefore it was not valid. I returned home, the driver had already loaded my car on the truck. I stopped him and told him not to leave until I got the issue of the invalid check resolved.

The process was a little redundant but pretty easy to negotiate. The delivery driver was very polite and explained the process very well. I will highly recommend your company to all of my friends and family when they are searching for a vehicle, and will definitely use your company again.

You need to not have a background telling me what to say before I even speak. I take exception to the condition of my Jeep that I just purchased, the delivery guys apologized to me and said they tried to clean it up, and that it's supposed to be sent detailed to them to touch up before I get it. Well, the vehicle sat around in a dirty warehouse or whatever for an extended period of time so the slime, scum, and tarnish that brillo pads were required to get off of it. It smells like ** too, 4 days with everything off of the jeep and my deep cleaning the carpet, seats, dash and all exterior.. I've already began building it and spent the money for the parts or I would have given it back to you.

Did not receive the condition of the Tahoe as was displayed with Carvana's pictures. Showed three imperfections, -medium scratches. Has 11 and one they showed as a scratch was actual dent. Also had overspray on chrome and body where they had painted luggage rack and black around doors. Rubber also missing on driver side passenger door just hanging down. Tried to have fixed their warranty company, said did not meet Carvana's contract settings. After I had showed driver who delivered vehicle, he said, "Don't worry they will fix it." WRONG! Wanted to return but they said, "You can't get your trade-in back. DON'T buy from them if possible, I won't again.

I was very pleased with the help in purchasing the vehicle and everything that followed through to the delivery. Everyone I spoke to was very friendly and wanted to do all they could to be of assistance. I couldn't have expected any better service. I would certainly recommend Carvana to anyone.

Super easy and convenient, car was overall great but a few scratches weren’t disclosed but it is what it is. Price was fair for a dealer only a grand or two higher than private party. Also the interest rates are ridiculously high about double the industry standard so get your own financing, will definitely be refinancing

I called Carvana to let them know about 14 separate issues I had with the car, I was on a road trip and wouldn’t be able to get the car to a service center within the 30 day 1,000-mile limit they have for wearable items (this is a ‘secret’ warranty that I was only told about long after I’d put more than 1,000 miles on the car). I was assured there would be no issue with my warranty even though I would be outside of the 14-day window they had told me about (they waive the deductible in the first 14 days).

My husband and I were ready to purchase our 5th car from Carvana. We have always had a good experience. We had the money ready to go and the new car added to our insurance. Carvana refused to take a binder for proof on insurance from anyone but the insurance provided by Carvana. They took a 690 dollar transfer fee from us knowing that they wouldn't take the insurance. We had to cancel the deal, there was no way around it. This cannot be legal.

The overall process was easy. The delay in getting my car caused me to spend an extra $800 on rental cars. I wasn’t expecting to also deal with Silver Rock when it comes to issues with newly purchased cars is frustrating because they deny claims. When I first got my car, I noticed the wheels were not up to par, they only approved replacing one of the wheels. They did replace my battery and gave me an oil change because the car was 200 miles away from being serviced, but I’m still having issues with Silver rock trying to get my worn Tires taken care of.

Beware of Carvana's mistakes: All of the process up to the registration was very smooth. The buying, delivery and customer service was great. However, when my probate office received the registration paperwork, it showed me living in the wrong county. I had to contact Carvana and they had to restart the process. They did not inform me that they were actually restarting the entire buying process. This cost my credit a few points, being run back to back buying a vehicle. In turn, my payment increased. Carvana has no recourse other than filing an internal formal complaint that I can't even get a copy of and simply left me with an apology.

My first time using Carvana was simply astounding. The process was so simple and easy, and there are no salesman rushing you. Just sat at home in my pajamas looking through thousands of vehicles (the biggest inventory I've ever seen) until I found the perfect match for me and my family. I expected to find hidden agendas and high pricing and for the process to be difficult but there were none of these things. This truly is the future of car buying.

Buying a vehicle through Carvana was very easy and the best part was having the vehicle delivered right to my door. I did not have to worry about trying to find a way to get my other car (I did not trade) home from a dealership. Everything done on line straightforward, no haggling on the price. Sam the driver was on time which was another plus.

Carvana is crap. I’m regretting buying a car from them before I even get it off the lot. They didn’t even tell me I had a deadline after it said my order was set to be completed tomorrow at 1pm. They just wanted to add a few pictures like title and I’d ext. Okay not a problem. I messaged them and said, "Hey I will get all the info needed," but I was at work so I couldn’t do it until after 4pm. Which I was told was fine.

I purchased a 2022 Chevy Silverado 2500 on 11/15/2024 from Carvana. The delivery was delayed multiple times, and when I finally went to pick up my truck on 11/27/24, it was a nightmare. The transmission was stuck in first gear, the frame and control arms were rusted, and there was mud in places that made no sense. I refused to accept the truck due to its terrible condition.

Cassandra delivered my new Jeep and she was the BEST! My Jeep was 17 years old and had none of the bells and whistles this new one has and she explained them to me and didn't treat me like I was dumb for not knowing where anything was. She was so patient and wanted to make sure I was completely satisfied with my new vehicle! She also didn't laugh at me when I told her I promised myself I would not cry as I told her I couldn't watch her load up my old Jeep (that I had had for 17 years after purchasing new) and I lied because I loved my new Jeep so much I did cry. Haha.

I love my car ...This was the easiest purchase I have ever made as far a vehicle!..No long hours sitting in a dealership to buy a vehicle....I love the process ..The guy who dropped my vehicle off was very nice and was very informative....I definitely recommend Carvana and will purchase again with Carvana.

The car is as described, which is ultimately what you hope for when buying online. My delivery was delayed several days, I suspect due to a discrepancy in when Carvana told me I needed to have my insurance begin (1 day before getting car) vs when the state required me to have insurance (3 days before getting car). No refund or recourse for the inconvenience there. There were also many urgent texts and emails asking me to resend documents I had already sent. Those things made me feel a little sketchy about the process, but ultimately, I have the car and am enjoying it!

This is the first time I’ve ever researched, ordered, and purchased a new car online. From my experience with traditionally purchasing cars I can say I was extremely impressed with the simplicity and convenience of the transaction. Carvana delivered and picked up my car on the exact day they said they would. The delivery driver was very nice and helpful, and guided new through the setup of my car. Most of all their price on the car and the money they gave me for my trade in could not be beat! I would highly recommend Carvana for your next car purchase!

Absolutely terrible. Received vehicle and call one of their preferred shops on day 3 because I noticed some rust on the muffler. They couldn’t get me in until day 6. Was told that there were some things that needed to be fixed but nothing major and that Silver Rock would have to approve additional testing. I kept the car thinking everything was minor. After the additional testing was done come to find out It was leaking oil and coolant and had been for sometime even though my car was certified and a 150 inspection was done. Let the shop there wasn’t even enough coolant to test and had been leaking for a while. Is stated on the CARFAX that my truck had been in a Ford dealership shop two days before delivery, I contacted the shop to find out why they had the vehicle and what was done to it and they refuse to give me any information and told me that Carvana could get that from them and then they could give it to me.

I traded my 2017 RAV4 in for a 2024 RAV4 with Carvana & had a totally seamless experience! Everyone I interacted with was absolutely wonderful, helpful, and so nice. This was the easiest experience I have ever had when buying or trading. I definitely plan to use Carvana in the future if / when I need. Thank you all so much!

Carvana is absolutely wonderful. My wife and I got the car we wanted with a completely online process. Our new Kia Sorento SX was delivered exactly where we requested during the time frame we chose. I have only positive things to say about them. Forget about physical dealerships and Go with Carvana!

I absolutely love the entire car shopping experience with Carvana. I searched with certain filters to find my car. Once I found my car the application process began and that was seamlessly easy as well. I was approved, paid my down payment and my car was dropped off within days. The person that dropped my car off was very professional and nice to speak to. Overall I would definitely recommend anyone to purchase from carvana.

The Experience was HORRIFIC! They give you the runaround. I talked to 3 different people whom must work at different Carvana because all three had different answers. They take your money prior to approval. My advice - STAY AWAY!!!!

CARVANA is a SHADY and DISHONEST business and it will end up costing you time and money that you are trying to save by purchasing from them. I purchased a vehicle that will not pass a state of mass inspection for many reasons and they refuse to do anything about it. Their 150 point inspection is imaginary and a total lie. They get vehicles trade-ins and even purchase vehicles from other dealers and just flip them as is. Instead of taking vehicles to auction they cannot sell they just sell them to Carvana and save auction fees. Ask your local dealer about it they will tell you!!

Overall was a decent experience. However, I'm not happy the car was damaged by your transport team (prior to reaching Lenoir City, who drove it to me in Crossville) and I'm stuck arguing with your insurance team - I shouldn't have to be doing this. There's damage (front spoiler or air splitter) on the car that wasn't shown/articulated in the listing of the car. Not a great way of concluding the customer experience. Your advocate who drove the car to me (because they couldn't get it on the rollback truck due the Shelby's ride height) was awesome and very helpful.

This is the third vehicle I have purchased through Carvana. It is so easy and hassle-free, that is why I will continue to purchase here. Thank you for making life easy. Your website is so easy to use, and with the different filters, I can reduce the number of vehicles I see. The whole process took only a few sit-downs.

Several issues were not disclosed in the car's profile online, and I was disappointed to find them upon delivery. Visible Scratches: There are clear scratches on the doors, the passenger side frame, and the rear bumper. These were not mentioned in the vehicle's listing. Windshield Issue: There is a large amount of sticky glue residue on the driver’s side of the windshield, which should have been removed before delivery. This is a major distraction while driving. SilverRock was swift to tell me that these issues are not covered and I am sure that is why Carvana did not disclose them. If it is "acceptable wear and tear" seems even more shay to hide them and not clear the windshield of the gunk. Fuel Level: Additionally, I was expecting the car to be delivered with a full tank of gas, this was not the case, and it would have been a nice touch to receive the vehicle with a full tank considering all the other defects I was surprised to find.

Title: Horrible Experience with Carvana - Avoid at All Costs! I recently had an incredibly frustrating and disappointing experience with Carvana. From the start, it felt like I was being treated as an employee rather than a customer, with unreasonable deadlines and demands that were impossible to meet. It was as if I was negotiating for a loved one being held hostage, with constant pressure and threats if tasks weren't completed on time.

I tried to sell my van through this company and I was initially offered $26,000 for it. I did all the paperwork and then got an email saying that they were only willing to pay $300 for it after being approved for $26,000. I CANNOT REPLACE THE TIRES FOR $300.

Don’t buy from Carvana, bought a car in September from them. Worked for a month and broke down. Just got the car back last week and it broke down again yesterday. They are knowingly selling lemons, when I went to pick it up I had to wait for almost 4 hours longer because they said “they forgot to have it inspected and they had to drive it around to charge the battery.” That should have been the red flag.

Very smooth and great quality vehicle delivered in great condition. I was a little worried as it is sight unseen but felt like I was able to evaluate the purchase with the 7 day window adequately. Easily able to contact customer service with questions along the way. Thank you! It was a great experience.

I purchased recently as a first time through something like this. Had the car delivered and the process was very simple. I have only one complaint and that’s how dirty the car was on the inside. It looked as if it was just wiped down and not fully detailed. I would expect a car to be fully detailed as to give you the full effect and experience upon delivery. Even a dealership would not send a car off the lot this dirty.

Worst experience possible. I was sold a car where the tires were out of balance, rotors warped, and the entire undercarriage was rusted and then spray painted over to hide it! This was a fraudulent transaction. This car was not inspected or if it was someone horrifically failed at their job. This car was unsafe to drive. The steering wheel was misaligned and pulled to the right if you turned the wheel straight. And since this car is not safe to drive I have it scheduled to be picked up and returned. I was given a 12 hour return window of when the car would be picked up. 12. Never purchase from this company. They are not taking any responsibility.

This company is dishonest. I noticed that the windshield was cracked after picking up the vehicle the night before. They told me that if I seen anything to let them know in the morning because when I picked the car up it was so dark and no one had a flashlight and the lighting wasn’t the best. When I reached out to them the next morning to address my concerns, I was told that it should have been addressed the night before. I asked for them to do a further investigation because that’s not what I was told before I left the dealership, they told me that they were looking into it and would give me a callback. I reached out to them every day and no one ever reached back out to me, by the end of the week, no one has reached out to me, and it was too late to return the vehicle. Later I find out that they sold me a vehicle with a restricted key.

I tried to get the online Chat-Bot to allow me to pick up the car 1 day early due to no available appointments before 4 days after order approval. They said no and would not provide a phone number to a live person. After pressing since I paid $31K in full for the car which deducted from my bank account on Monday morning. Yet they would not allow me to pick up until Wednesday. Then during pickup, the Carvana turntable jammed and I had to wait almost another 1 hour after check-out to be given the car.

It was pleasant and trustworthy. I didn't care too much for the interest rate but I'll pay the car off fast. I liked the convenience of it and I had a pre-inspection done on the vehicle by my mechanic and the car was perfect. Great car.

Do not buy, they say now almost a month after purchase they do not do two person registration, I requested a handicap tag transfer, in that process they could not because our jeep was in our names, so they did not reach out to me to give me customer service and processed instead in just my name, regular tag, now the only thing I can do to get her handicap tag is to go through the cost of refinance and then the cost of a new registration. They have no customer service or consideration. Not a good deal. Hours and hours of my work and huge expense for me to correct the problem that could have been prevented with a simple call from customer non existent lazy customer no service.