Carvana Reviews

Buyer beware. They over inflated the price then devalue it after you bought it. Devalued my car in six months after 5,000 miles over a six month period on a 20 k car to 14 k. Trying to get answers other than a guy on the phone apologize profusely. DO NOT BUY FROM THEM.

This was the easiest car purchase I have ever made and probably ever will make. No needless upselling or pushiness. Very extensive filtering options made it easy to find my car. The option to even save a previous filter settings was just icing on the cake for me. The actually delivery was super smooth and my delivery driver -Denzel I believe his name was- was super friendly and nice. Overall 100/10.

Overall a very positive experience! Delivery on time to the minute, the car was expertly detailed. The only issue I have was the Forester was delivered with 2 different brand tires and wear. Subaru recommends all the tire be the same type so as not to stress the AWD system. I contacted Carvana who stated I needed to discuss with Silverrock. However they do not cover tires. I didn’t expect to replace all 4 tires on a car with 13000 miles.

I just recently sold my car to Carvana. It was a 2016 Mini Countryman. The reason that I chose Carvana was that they were the best offer that I received from online sites. It was simple. I posted a photo of my odometer, Title document, and driver's license. Based on they data they contacted me with the offer in about an hour. I accepted the offer and was given an appointment and location of where I should bring my car. I had the option of them picking it up at my home but my delivering it was faster.

I recently purchased a 2023 Chevy Tahoe from Carvana, and I couldn't be happier with the entire process. I even exchanged it, and the whole experience was incredibly smooth and hassle-free. What I loved most is that I didn't have to deal with going to a dealership, which is something I always try to avoid. Carvana made everything simple, from browsing the vehicles to completing the purchase and handling the exchange. The convenience of doing it all online is unmatched, and their customer service was great throughout. If you're like me and prefer to skip the stress of traditional car buying, I highly recommend giving Carvana a try!

This was my first time buying a car from Carvana and my experience was Great! Easy shopping from home, easy payment and delivery. Once delivered the driver stayed to be sure we were good with the test drive. We had the car inspected within the 7 day warranty to find that the front breaks were at a 1 (should be 4) and the alignment was off. We contacted Carvana and they took care of all the repairs for us!! Great company and transaction. Would do it all over again tomorrow. (If I didn't love the car I just got!)

I bought a 2024 Ram Pickup with 4000. The second day it broke down. Trying to speak to someone for help is a nightmare. I spoke to 4 different people. None of them would follow through, none would call back, none could give me their phone number so each time you call you speak to someone new. Worst customer service ever. I repeat…. WORST customer service ever. Go to CarMax.

Not satisfied with all the cosmetic damages that were not disclosed on the Carvana site. We have siginificant cosmetic issues on the front side of the car that even the Carvana staff were surprised it was not mentioned and they took all pics and asked me to call 3rd party warranty provider who simply chose not to cover. Very uninspiring but not surprising now that I read everything in the news recently about Carvana. Never again!

This place was awesome. I will be buying a car from here again. The people were very friendly and professional. Quick and easy. Such a great experience. Who would have thought you would be able to buy a car out of a vending machine. Carvana is the only place to go.

I love my new van. The process was amazingly easy and quick to finish. We had been looking for a new vehicle and a friend recommended Carvana to look for one. We had been looking for one for a while but when we saw this van, we knew it was for us. They are a very trustworthy company and website.

Carvana will show you pictures that are inaccurate online. The 5 foot x 4 -5 inch smudge could have happened during their shipment of the car to me but no one will take accountability nor will Silver Rock their insurance company cover cosmetic items. Also the tint from the windows were peeling off (about 25%). That was also not disclosed in the online images. This is why I feel that they sugar coat and brushed out damage in the online photos. Ultimately, I returned the car. They are supposed to pay to have the car returned. They would not give me a time range of 2 or 3 or 4 hours. They just gave me 20 minutes notice and I could not get home in time.

Easy to buy, easy to finance, rates are nuts. Car was not in the condition they said and people at the pickup site have zero knowledge, it is a take it or leave it scenario. This car has some serious paint issues as well as mechanical issues, their 150 Point Inspection did not mention. Warranty is pretty ok though, so they are fixing some of the issues.

You taxed me $2861 and it was supposed to be $1315 (because you taxed me on retail price of Rubicon when you should have deducted my $21,800 trade in allowance). If you see my conversation with "Sebastion", he states my correct amount. I have tried and been transferred numerous times to get corrected before and after you withdrew funds from my Checking account. Issue still not resolved, I would like my $1500 overpayment refunded PLEASE.

The easiest way to buy a vehicle. Many choices available. Already have recommended Carvana to others. Everything at my fingertips and no pressure at all. Love my new Chevy Equinox! Low mileage and low price. Highly recommend to anyone looking for a new ride. Delivery within days. Financing if needed.

The entire process with Carvana was great. The only problem I encountered were the details. I was told by the individual that the car needed new tires which was accurate and a new battery. I was unable to drive my car until the battery was replaced. These are 2 very crucial details that should have been noticed right away and addressed prior to delivery.

1st car had an engine oil leak and we were told at the inspection we should not drive it due to oil leaking onto the exhaust. That left us with no vehicle for a week. 2nd car we now have we find the entire rear bumper has been removed and painted very poorly no less and all our confidence in Carvana is pretty much gone.

My experience with Carvana purchase process was excellent. My concern was how dirty the car was on pick up day. I accepted the car which had a little over half tank of gas. I had to take the car to be detailed which cost $220 and then fill tank of gas. The fluids all needed to be filled which worries me because now I’m not sure if the inspection was thorough. I’ve had the car now my 7 day return period with one incident that the clock stopped and radio didn’t turn on so I’m worried about battery. All in all, I am not confident that this process of purchasing a vehicle is the best route for me because if the cosmetic issues weren’t resolved, what does that mean for issues that I haven’t seen yet.

The guy who helped me was literally amazing. He called me and everything that he needed refinished. In one phone session took less than an hour, I was very impressed and when I got to the office to pick up my car, they knew exactly who I was. They were ready for me. So I wasn't impressed with the service overall.

Everything went well for most part. My pick up time was delayed twice. The second time it was delayed within an hour of my pickup time. And I had already driven 2+ hours to get there. Battery was dead on it so why couldn’t they have replaced that during all that time. Came out of pocket for a regular and auxiliary battery. Claim is submitted for reimbursement. Car is quite beautiful and Raya was so helpful.

Everything went so smoothly, from the online ordering and completion of the paperwork until I took delivery of the car. The car was in excellent condition and appears to have been well maintained. Trade-in of my old vehicle went quickly. This was my first time buying a used car with Carvana and I definitely would consider doing it again!

Great experience and helpful fast and easy. Love the Jeep Cherokee. Would recommend to friends and family. The lady was very nice and helpful. Would recommend coming again for another purchase. The vehicle was described as it should been. It was just what we wanted also. It’s a really nice vehicle and I love driving it. Wish we would have went there sooner.

My experience was amazing. Super easy and they were very helpful and the delivery was awesome. Very friendly and helpful. I would recommend buying a car from them. It’s fast and easy and you get to do it from the comfort of your home. I’ll be buying my next car from them again.

My experience was easy from start to finish. The customer service was amazing everyone from phone reps to the in person staff was great. I will be sure recommend to friends and family. Car shopping has never been easier. This was all done from the comfort of my home. No haggling or sales reps that they are not willing to help.

My experience with Carvana has been great from picking out the car I wanted, to the easy process of getting approved and having the car delivered to me. The lady that delivered my car was great. It rained on 12/26/24 and she did great customer service. I’m happy with my purchase, my Christmas present to myself.

The delivery and purchase was easy, but I do not think there was full disclosure on the condition. There was cosmetic damage that was not shown on the listing and also a transmission issue I am working to resolve with a shop. The Monroe muffler that is in network was not competent to diagnose the problem so I will need to pay the full 350 deductible. A power train issue also would lower the NADA value to less than I paid for this vehicle. All of this is less of a pain than returning the vehicle would have been due to the fact that the delivery cost is nonrefundable. The staff of Carvana was very helpful, but I will not be purchasing another vehicle through this service. There is some effort to disclose issues with the vehicle on the posting, but information is very lacking on a platform that encourages a fully online experience.

Buying a car is not as easy as getting a bag of chips. I bought a car and immediately had a brake light out and 2 days later found out there was something wrong with the back window. Of course this was over the Christmas holiday. One of the people over the phone "helping" with the exchange was NOT helpful at all. He kept pushing for me to work with a TPV for the repair. Which by the way needed to get an estimate in 7 days during the holiday. Not a Happy Camper and I am a previous customer.

The driver was friendly and answered my questions as best he could. The process was easy and I am happy with my purchase. The only thing that could have been done was the car could have been cleaned. The interior had some dirt marks and the outside had like a white dusting. Other than that great experience.

My experience was seamless. I thought it would be difficult but it wasn’t. Everything fell into place. My vehicle was delivered on time with no delays. It was like the best Christmas gift. Who would have thought I could order a car online and have it delivered. The car is great. Everything I was looking for.

My name is Adrienne **. Phone number **. Car 2023 Rivian R1s. Stock# **. I am sending this because I am unhappy. 1) We did all the paperwork, but uploading the insurance to the website was a problem. Then they told us it's okay to just bring it when we pick up the car. 2) After we sign the paperwork, we go back on Carvana to check the update, just to see the car was back up for sale, we called but didn't get the reason why that happened, we put 40 thousand dollars down plus shipping. We called and ask them to fix it. After a day or two it was fix then they try to let us go back though the buying process. Plus pay for shipping again, we have to tell them no. After the back and forth it was taken care of.

6 weeks after handing the check to the driver who delivered my car, I got an email stating that Carvana had lost it. By that time, I had vehicle registration, plates - and my loan time period had expired. The email asked for a new check to be issued, but this meant I had to get another credit check run and do a new loan application. I called Carvana to try to find out what happened and what could be done only to spend 25 minutes talking to THREE different people, that last of who read back the initial email I was sent to me over the phone. I found this offensive and highly UNHELPFUL. My impression of Carvana is now that it is a VERY INCONVENIENT AND IRRESPONSIBLE company. I hope once I get the new loan and a new check that it will not be lost, which I trust will be the case because I will mail it at a rush for you because of you.

What an absolutely exceptional experience from start to finish. Easy online selection with no hassle pricing and financing options available. Perfect and fast pickup with customer service way beyond expectations. Constant contact and feedback during after the purchase. I would definitely recommend this new way of car buying to all my friends and family.

I ordered a used car. It showed up damaged. Something must have happened during transit and the drive train on the Tesla Model 3 caused a bad wobble. I contacted Carvana via text and they said no problem. We exchanged the Model 3 for another one. They picked up the bad one and dropped off the replacement of my choice. The process was sooo easy. The replacement was great and I am keeping the replacement. All the documentation, registration, plates, title is all handled by Carvana. I didn't have to do a thing.

I sent in my savings account number and checked the box for savings. When you went to withdraw the money, you sent it in as a checking withdraw which my bank declined because it was not a checking account number. Instead of contacting me in any way, you canceled my order. When I called to find out why, you told me I could no longer pick up my car on the day we had chosen - for which we had planned a special 3 hour trip. No one was apologetic for your mistake. I then went through the process and was given an amount I owed and said I would get a cashier's check - I went and followed all rules.

Vehicle was delivered in perfect condition, on time and Danii was so helpful with walking me through the specifics of the car. She took her time with me even though it was Christmas Eve and she had several more stops after me. After a few hiccups with the exact delivery date, Danii redeemed the entire experience.

Vehicle is leaking coolant. Didn’t know until after the seven day return policy. Air intake tube was broke sucking in dust. Bad motor mount. Rotors need to be replaced along with the brake pads. Getting a lot of wheel pulsing while applying brakes. Other than that easy process and beautiful vehicle. Will be paying my deductible unfortunately and be without a vehicle. Hopefully whoever does the work will do it right.

Best car buying experience I’ve ever had. I’ll never go to a dealer again. No hassle. No delay when it was time to get a tag. It was so much better than going to a car dealer. I highly recommend. You won’t be disappointed. I did everything on my own time.

I will admit I wasn't expecting anything better than going to a dealership. To my surprise it was even worse. Instead of screwing you over with added options, features, extended warranties, etc. they charge you a nonrefundable 2k shipping fee (unless you find a car in your area they have in stock). Take a "150 point" car check up to make sure there aren't any "imperfections" inside and out and they attach photos to show you. My truck had 2 "imperfections" - a chip on the door which was barely visible and a minor stain on the seat which wasn't even there. When I got it neither of them were. What I did find was a bashed in rear bumper, chipped tail light, tons and I mean tons of chips some the size of my thumb. And a gash the size of my entire hand on the front bumper THAT THE DELIVERY DRIVER DID THAT DAY.

I was lied to about the condition of the car. It arrived not only filthy on the interior with all kinds of nasty dirt and crumbs and debris, but the front fender was also smashed in and there were several other dents and damage to the exterior of the vehicle that were not obvious or even shown in the pictures. The vendor in Atlanta showed no accountability or responsibility and just told me to "Call Carvana" for all the issues. Then Carvana did not fix my car fully or even address all the many issues the car had. I also did a blue book assessment of the car and found out that they had sold me a $10,000 dollar car for $19,000! I would never use this terrible company again. They do not care about customers, they just want to make quick and greedy profit.

I have bought many cars from dealerships over the years and this experience was so much more pleasant. I would definitely buy from Carvana again! My car was perfect inside and out when I received it! Our delivery guy was very nice and helpful! I would recommend to family and friends.

Everything went very smoothly, we got our new vehicle the day they said it would arrive with no problems. So far the car is great, it’s only been about a week but we love it. Would definitely buy from again. Great experience. Just waiting on plates and registration to come in the mail now.

I bought a 2021 Tesla Model 3 (my dream car) from Carvana. Looked online and believed I had found the perfect option with Carvana as it had all the features I was looking for and seemed like a pretty good deal. The purchase went incredibly smoothly and I was excited to get it delivered the following week. The day of the delivery, my delivery driver called me to verify what I would need for the apt. Due to my delivery time (at night), I asked my driver if we should move the drop off location to a well lit parking lot so we could go over the car in detail to ensure everything was as listed on the site. My driver assured me that would not be necessary as carvana would cover any issues I found over the next 7 days during my “7day test drive”.

On Monday, December 23, we made our second purchase from Carvana in Ontario, California. The online process was incredibly simple and efficient. Our appointment was on schedule and the customer service was outstanding! Our representative, Tray, was a pleasure to work with and deserves SIX stars. We’re extremely happy with our new pre-owned Subaru Forester! We’ll be back.

Bought a car from them. Picked it up at night. Next day noticed two chips in the windshield. They refused to repair. Car was filthy with dog hair embedded between and under all the seats. Trans went out two months later. They obviously don’t vet the cars they bring in. Luckily the car was still under dealer warranty. Never again.

Car had more damage than described but other than that it went pretty easy. But will definitely cost a few thousand more to fix the damage but the people and the presentation of the car was great but the detailing was pretty poor. The car needed cleaned pretty badly and had a lot of dirt in the cargo area.

After a 10-minute test drive, smoke was pouring from the engine (oil leak) and a horrific rattling noise was immediately evident (needs new catalytic converter & muffler). Also, unreported body damage and ATROCIOUS call-center "help." Carvana's in-network mechanic advised against purchase so I had the headache of returning the car and waiting for a refund. Cannot believe this car was deemed suitable for sale. Appalling. Ruined my son's Xmas surprise. Never again.

Truck was damaged during transportation, I was informed I would have to be responsible for coordinating the repair. I contacted Carvana's insurance company Silver Rock and they informed me that I could only use their autobody shop's and the closest was 1 hour away. This means I would spend 2 hours of my time just getting a quote. Then I would have to drop truck off for repair (2 hours) and pick up when repaired (another 2 hours). All of this time would mean lost time at work. My minimum PTO per day is 4 hours that would mean 12 hours of my of PTO used for a mistake of Carvana's. Also Silver Rock allows only 60 days for the repair to be completed? Carvana offers no help!

On the drive home after picking up my vehicle, the turn signals did not work, the backup camera did not work and the change oil light came on. The windows were also filthy. Needless to say I returned the vehicle to Carvana. I highly doubt they ever did any kind of inspection on this vehicle.

The entire experience was the best! Searching the web, the paperwork, the drop off. All was extremely easy and the driver was very helpful! Very Happy with the entire process! I will use again and recommend to others.The entire experience was the best! Searching the web, the paperwork, the drop off. All was extremely easy and the driver was very helpful! Very Happy with the entire process! I will use again and recommend to others.

So far quick and effective. No problems with car. Only been a week. So far so good. Beats going to lot for hours. I called. Got my answer. The next day picked car I wanted. Car was delivered within 3 days. Again so far so good. I love my new vey. Will shop again.

Had a great experience with Carvana. The paperwork was seamless, and the experience was positive. The staff at the Kansas City Carvana location was very experienced and did a wonderful job. We would definitely recommend this company to others. 2017 Dodge Challenger TA. We would definitely purchase another vehicle from them.

All I can say it's waste of time. If you want to buy a car go to real dealer. I called many time. It was hard for them to locate my account. I had to call several times just to find my account. They don’t not keep their promise to deliver the car on time. They always keep rescheduling and waste your time. The first car I returned they did not bring the check of my trade and they were telling me what trade like I never gave them a trade. It tooks me 2 days to prove that I gave them a trade. Even that I decided to buy a car from them. They told me they will delivered if I pay 290$. I did pay that but they did not bring the car. It’s scam company. Don’t buy form Carvana

My 1st order was a 2015 Rod. Got car home the roof would not go down. I called. Arranged a return. Had to take off work. Found the replacement. Tried to stay within amount. Found a 2015 Mercedes. Continued with swap. I was informed that the pickup date would not be before the 18th. Had to take off a second time to pick car up. While talking to the customer service representative I ask if the 290 could be waived due to all the time I had to take off. He replied that he put the request in. When calling back to check on status a lady advised she would send him a email and would call me back the next day. I’m still waiting on response.

Bought on 11/17 (car number 1). 1st estimated delivery 11/23. 2nd estimated delivery 11/30 (asked to pick new car or else delayed to 12/18) car number 2. 3rd estimated delivery 12/4 (car number 2) RETURNED tires were extremely dangerous, traction almost killed me, windshield wipers needed replacements immediately, and exhaust was not replaced properly. 4th estimated delivery 12/16 (car number 3). 5th estimated delivery 12/18 (car number 3). 6th estimated delivery 12/21 (car number 3). What I sent to BBB, the AZ and CT State attorney Generals: there is added dates since I've submitted this.

Still haven’t got my 2020 Jeep Wrangler back from the shop. Been waiting from the first day I got it. Went straight to mechanic and no one has called me with updates. The first jeep I was getting had a problem with the speedometer. The miles were reversed I was told and couldn’t receive the jeep the day of delivery. Just a headache. Order cars that are supposed to be inspected before you buy a vehicle.

Buyer beware of imperfections not disclosed on Carvana’s description of cars. Carvana only disclosed one (1) rock peck on the driver door in their online ad for the car I purchased. Upon delivery, the car had rock pecks on the front bumper, right front fender, right mirror and truck lid. Some were touched-up (with a white paint that did not match….looks really poor) and the rest were left bare. When I contacted them, they told me to contact their warranty provider, SilverRock. I did just that and even sent photos. I was then contacted by SilverRock and they stated this was normal ‘wear and tear’ and they were going to do nothing about it.

The experience was great. The interaction with the employees of Carvana was great, very helpful, very insightful, very friendly. And that is on both ends the internet and in person at the car lot. I would definitely use carvana's services again. And I definitely will recommend Carvana to family and friends.

This is one of, well the best car purchase at dealership ever, Carvana people made this so easy and fast processing. Customer services are fast and quickly solve questions or problems. delivery experience was wonderful, driver arrived on time and everything gets done in 5-10 mins. I think Carvana will become like Netflix of streaming media. Go Carvana!

The entire experience was smooth and simple. I wanted to trade-in my old car for a newer model. Simply chose the car that I wanted, got approved, scheduled pick-up of old car and delivery of new car to happen simultaneously. And that was it, it was roughly 20 minutes of my time once the gentleman arrived to delivery my new vehicle. Car was as stated and they hauled away my old one. Great experience, would definitely recommend and will absolutely use again in the future.

Honestly this experience took a lot of the headache out of buying a vehicle. It can be time consuming, plus dealing with salesmen & dealership fees can be uncomfortable! But with Carvana I just searched for something that met my needs & was able to see the pricing for myself without a bunch of hidden costs. The gal who helped me in the Orlando store (regretfully I don’t have her name), made me feel very comfortable with the completion of the process. I’m happy with my new(er) car! ☺️✨

Don't do it! They finance through Bridgecrest & bridgecrest was taking 2 payments out of my acct without being authorized. Not signed up for auto pay either. To get your money back you have to pay $15 and wait 25 days! It's scandalous!!!! Use someone else! It's been a nightmare!

In May of 2024, I purchased the vehicle (2013 Buick Enclave) from Carvana, LLC (Defendant). The vehicle 1.) was sold without a front license plate bracket, which rendered it uninspectable, which is important because my state is a two-plate state, and at the time of purchase, I fully expected to be able to operate the vehicle with a valid inspection sticker, as required by state law. Due to the Defendant's actions, I have been stopped by law enforcement on two separate occasions and let off with a verbal warning for driving an uninspected vehicle.

It was so quick and easy. I think it only took about 10 minutes to get approved and my car was here quick. Thank you! The car is wonderful. I am very happy to go through Carvana. In the future I'll be using them again. I recommend carvana for anyone looking for a good car and service.

First of all there were beyond way too many complications with zero communication. Nobody told me that the down payment never went through, I found out on my own by calling and saying “Where the hell is my car? It was already supposed to be delivered,” and my order status never changed, it had still said delivery in progress. THEN when I finally received my car there were FAR more scrapes, paint chips, etc. than mentioned on the “imperfections” part of the pictures for my vehicle. It never mentioned that the automatic trunk opener didn’t work, but guess what? IT DOESN’T WORK AT ALL!!!

I purchased a car from Carvana on 10/28/24 and the process was great. Financing was easy and everyone was so helpful. The delivery was smooth and the car is just as described. But if you have to deal with the registration department at Carvana be prepared for so much misinformation, no willingness to help, and just a headache.

Friendly people. Fast and easy transaction. The car is in great shape and very clean. I would definitely buy a car from Carvana again and recommend them to my friends and family. They have a great selection of vehicles.

It would have been nice if we were notified before being the whole family took off and traveled to watch me pick up the car that the car vending machine was not working. A simple call would have kept family at work and kids at school. Part of why I chose to purchase through Carvana was for this memory and experience.

The first vehicle I chose was delayed twice (total of two weeks), after the second delay I cancelled the order. The second vehicle I chose was close by so I went to pick it up. The process was smooth and the person assigned was fantastic. The car looked great, had low miles but three days after driving it, the breaks started squeaking. I called and they said I had to go through a Silverrock mechanic.

From the browsing of vehicles, to actually purchasing one, this means line car buying experience for me was outstanding! I can’t believe how far car buying has come! The process was streamlined, straightforward, and easy! Way better than hearing a car salesman over-share information with hidden agendas and trying to steer you away from the car you actually want! I applaud whomever came up with this idea! My daughter is excited about her first car and I’m glad the Carvana process helped make that happen!

Carvana. I have to say this is the best car buying experience I’ve ever experienced in my life. You all made it simple to purchase the car of my dreams and made it really affordable. You got a customer for life!!! Thank you very much and I will be recommending Carvana to everyone I know. It doesn’t get any easier than this.

I purchased a 2019 Honda Civic Sport. Great experience! Easy ordering online and pickup. Only problem was two things: 1. Car was delayed delivery by a week and 2. When I received the car, the car had more damage on it than was reported (cracks in the windshield, door go the gas is not latching, and my tire pressure sensors aren’t working properly). I wished that they had fixed some of these items before I received the car but they did already process the warranty/repair for the gas door already. Still need to get the glass and tire pressure sensor fixed.

I bought a car from Carvana two weeks ago, and it’s been the worst car-buying experience I’ve ever had. I understand that a used car will have some flaws, but my main issue is that the damage—scratches on the hood and damaged rims—wasn't listed on the website, and I only noticed it after the car was delivered. When I contacted customer service to get the issue corrected, all I got was vague, unhelpful responses. They just kept telling me to use the 7-day return policy, but I didn’t want to return the car—I just wanted the problem fixed.

I like the vehicle, it looks great inside and out. The engine light came on the next day after receiving vehicle. I have the car at the shop now that is recommended by the warranty, have not received car back from shop and now 7-day trial expired yesterday, was unable to return car back due to it is in the shop. So now I can't return if there is something major wrong with vehicle.

Overall the experience was good, but the car arrived with back tires worn down to their wear bars. No service centers listed anywhere near my zip code, would have been happy with a couple of bucks thrown my way just for rear tires. It's downright dangerous. I would have expected at least halfway decent tires.

My experience with Carvana has been less than desirable. My husband has purchased 2 of his cars through them and had a great experience so I thought to give it a try. Although I will note he mentioned having significant trouble the second time around because they couldn’t figure out how to close out his loan on the first car and start financing on the new car — spent several hours on the phone with them.

I recently purchased a 2024 BMW 5 Series with around 9,000 miles. The price seemed attractive, slightly below market value. The app was user-friendly and offered a 360-degree view of the car, inside and out. It highlighted areas with cosmetic issues, which was helpful. Since this was essentially a brand-new car, it appeared to be in excellent condition. However, when the car arrived, I immediately noticed several imperfections that weren’t disclosed. To make matters worse, it was delivered in a very dirty condition. When you’re spending close to $60,000 on a car, you’d expect it to arrive clean and presentable.

Delivery of vehicle was great and everything went smoothly but within a day stuff started going south. Upon taking the vehicle to Firestone to get a complete vehicle inspection done, they found that there was a cracked rim, all the brakes needed to be replaced and the engine air filter was super dirty which caused the car to throw a check engine light for underboost issue. Silver Rock covered the cracked rim and air filter but all other repairs put me out of pocket by $1700. Car was dropped off to me in this condition. I am keeping new vehicle but will be cautious in the future and will warn others as well about buying a vehicle from Carvana.

Where to start. 12/3 I found a truck I liked, went through your menus, decided to buy. Turns our your interest rate is like 8% and I had easy access to 5% with USAA, so obviously I went that route. The default delivery was next day, and I just went with it, not realizing it would be a problem. On the USAA side, the online loan application recommends NOT sending the check to dealer, which if you were nearby, wouldn't have been an issue, because I could hand it to you. So I did as USAA default advised and sent the check to me. Also I got like 800+ credit score, so 8% sounded not in line with my reliability.

This is my SECOND Carvana SUV purchase and I couldn't be happier! It's always pretty easy and seamless and just a lovely simplified experience from start to finish! The best part of the whole Carvana experience is that every single step is 100% done online and then the car gets delivered right to your own driveway, like a pizza! I recommend Carvana to EVERYONE I speak to! :)

It was quick, easy, and there was minimal paperwork. There were no issues during the process and I was very happy to avoid a hard sell at a dealership. My only complaint is that the car only came with one set of keys.

The byproduct of their greed during Covid still permeates through the company. I had so many issues that I don't have the energy to write an essay on here. I feel like I would have received better service at predatory "buy here, pay here" lot.

Was pleased with the service! But the all the hoops we must jump through is a real mess! You need to make it much easier for us OLD people! Maybe have a list of things you need photos of so we don’t have to send so many photos of things you need! So we can send them all at once!

Car was late being delivered. Did not receive a full tank of gas, only got half a tank. Wiper fluid tank was empty. Tires on car were low on-air pressure. 2 of the valve stems were missing, and 1 was cracked. Overall was not happy with this experience. Had to call customer service 2x to find out where car was, and why no one contacted me.

We sold our current Tesla, bought from Carvana more than 4 years ago, and bought a "new" Tesla in the same flawless transaction. Each transaction was completed quickly and thoroughly. Although our new car experienced damage when it was delivered to the vending machine, it was repaired quickly and the results were amazing.

After car exchange, this company had me running around like a chicken without a head. Both car shops wanted to charge me or didn’t send the diagnosis because SilverRock sucks. They were rude, wanted me to waste my day driving everywhere, and stubborn. All car shops I went to had nothing good to say about SilverRock. Gave me two cars with issues and still couldn’t help me. Never buying a car from here or recommending to anyone.

I had never imagined buying a car could be so easy and stress-free! CARVANA made the entire process truly amazing. From start to finish, their service was exceptional. I’m so grateful for their support and for transforming my car-buying experience into something so seamless and enjoyable. This was unlike any other experience I’ve had in the past—just WOW! Thank you, CARVANA, for making it so simple and hassle-free. Highly recommend!

This has been a bad experience for me. This is the 1st time buying a vehicle online. The process was easy and simple. I have no problem the way that went but on the 7th day I realized a scrubbing noise. I notified Carvana immediately and they referred me to Silver rock which hasn’t fixed anything. I don’t think I will ever buy online again.

The quality of the car was better than advertised. The entire experience was very simple. Informed each step of the way. Delivery experience was easy. 10 day trial period was helpful. Price was reasonable. License plates and registration were completed for me and delivered via mail. Trade-in value was weak. I would buy from Carvana again and would recommend.

Carvana made the entire car-buying experience stress-free and enjoyable. The prices were incredibly competitive, and everything was upfront and transparent—no hidden fees or surprises. Their solid return policy gave me extra peace of mind, and the financing process was smooth and hassle-free. I especially appreciated not having to deal with the usual pressure and tactics you often get at traditional dealerships. Communication was excellent throughout, and the delivery driver went above and beyond, making sure everything was perfect. Plus, the car was even better than I expected in person—exactly as described, if not more. If you’re looking for a straightforward, reliable way to buy a car, I can’t recommend Carvana enough!

I purchased my truck on a Tuesday, picked it up on a Thursday. Fast delivery, and picking it up could not have been easier. Signed a few papers, had already uploaded insurance docs, provided ID and they handed me the keys to go inspect it. Upon inspection, I noticed the truck did not have a bedliner. It was advertised that it came with one. I mentioned this to the man who was handling my transaction. He literally told me not to worry, this happens all the time, scan the QR code on the paper he gave me and "Carvana will either reimburse you for a new one or pay to have one installed". I thought wow, that's great!

Very impressed with how easy and convenient the whole process is. Selected the vehicle online, picked it up a few days later and was able to drive the hell out of it for a week. Exceptionally happy with the purchase and would recommend to a friend.

I loved the purchasing experience but was left frustrated and annoyed by Silverrock. The front bumper of my car was deemed “fixed” with repair work on the 150 point inspection, but wasn’t listed as an imperfection on the listing or noted in the carfax for repair work. Tried many times to get Silverrock to address the substandard repair work and after escalating to leadership they told me, in essence, to kick rocks because Carvana deemed this appropriate to sell technically by selling the car and then Carvana states that they have to stand behind Silverrocks determination. Which is extremely upsetting. I have two corporate giants who are supposed to view me as a valued customer and they’re in collusion to make sure they have each other's backs against paying out for damages that should have clearly been addressed. Love the car, hate the policies, politics, and games. I’d rather take my car to the dealership with peace of mind and pay exorbitant OEM prices than wait for days as my car sits in a Pep Boys lot. Have a great day!

Fantastic experience!! Was able to purchase my vehicle on my hour lunch break from work and let me tell you how amazing this experience was! Within 45 minutes I was approved with my payment options laid out!! Incredible!! After choosing my vehicle and drop-off date a couple of days later these incredibly nice representatives drop your vehicle off and go through everything and answer any questions with you and then hand you the keys to your chosen ride!! I would highly recommend as you will not be disappointed!

Water pump leaking, thermostat housing leaking, turbo coolant line leaking, expansion tank to cylinder head leaking (hose), for starting point need replace all and retest. Engine block plug leaking oil, recommend replacing and cleaning everything for further inspection. There is no way this vehicle was inspected by Carvana. I received the car on Wednesday and by Friday it started having problems. I have now missed 2 days of work. I have no car. No transportation.

I rate Carvana very highly. I will probably never go into a dealership again. The entire experience was easy and there was no lies from any salesman. The guy that delivered the car was very thorough and professional. I would hope that I will be able to get a lower interest rate once I show payments on time. Thank you for a wonderful experience.

Sold my car to Carvana, 3 weeks later and no payment for it. Customer service is nothing but runarounds. Every time I contact them the same old line..."please wait 3-5 days". Even though the offer said I'd have payment in 2 days. The next step is to report as stolen, because that's literally what they did.

This jeep was taken care of by the previous owners. Thank you to Carvana. The car runs good and has a strong engine. I am very happy with my selection. The only thing is my touchscreen radio blacked out and frozen on the 7th day of having but I’m going to take that in to get repaired.

This company needs to learn a thing or two about good service and human decency. They lack initiative, professionalism, responsibility and care for its customers. They are the true definition of greed. The multiple class Action Lawsuits are proof enough that this company has screwed a large group of people over. Just imagine the number of people who were uncomfortable or afraid to fight back that just accepted the unfair and unlawful service. Along with many many many others, I provided my trade in vehicle in a fair exchange for a Carvana vehicle. The delivery/pickup was conducted and I was left with a 90 day temp tag. Slightly concerning.... As 90 days is a long time to provide a customer with registration unless they already knew something was going to delay the process.

I am writing to formally submit a complaint regarding the disastrous experience I have had with Carvana, SilverRock, and Chevrolet concerning the vehicle I purchased from Carvana. Over the past 15 months, I have endured constant delays, misinformation, and negligence, leaving me with a vehicle that has barely been drivable and has cost me significant time, money, and stress.

The process was very smooth, no issues with me getting approved. The car. I love it! My first purchase as a newly licensed driver and delivery was amazing and driver was friendly. Love this company. 100% recommend them! Super low down payments and easy to afford monthly payments! Who could ask for anything better. Thank you again Carvana for my amazing and beautiful car.

I bought a truck from Carvana September 3rd just shy of $14,000 cash with 4,200 trade in. Took the vehicle if they have it inspected after purchase and instantly was told that battery was completely dead, barely held juice and needed to be replaced. On top of that they showed me a picture of the shocks, one of the shocks in the front was completely shot. $707 to repair both because these were not covered with Silver Rock. Surprise surprise. Makes me wonder how these past 150 point inspection. They had 100 days to get me my registration and plates and that's the funniest part because it took them 109 Days so I was unable to drive for 9 days, totally unacceptable. I got nothing but different stories and lies throughout the whole process. Would I do this again? Hell no, hell no, hell no, hell no, do I sound satisfied, probably not, because I'm not. Good luck staying in business carvana!

Incredibly easy and fast experience. Saw a great deal on the website and I HAD to get it. The process from buying to the paperwork and scheduling for pickup was extremely smooth and painless. Pickup itself was very easy and took only 30 minutes and that was purely due to the title, probably would've went faster than that! The guys there were absolutely excellent to work with as well. 5/5!!

Carvana is not the best choice. You cannot see the vehicle and have to rely on their description. At end August my car was totaled. I work and thought Carvana would be a great choice and could save me time. First choice car I realized they were adding over 2k “delivery fee” to get it to Mission Valley. Next one sounded like it had more miles than I wanted but was in great shape. I put half down. I got there and realized it had A Lot of cosmetic issues. It needed 4 software updates and had a recall on airbags in front. They claim a 7 day money back guarantee BUT would not issue it for about 2 weeks.

The website is very fun and super user friendly. The ordering process was actually very short. Thankfully it is nothing like being in a dealership. The delivery was easy also and the anticipation was crazy. The driver was very friendly he called me to let me know the expected timeframe. He was also very knowledgeable. He was able to answer all of my question. 10/10 would recommend.

Thanks Carvana for making the purchase of the Prius V a very memorable experiences! The Driver deliverer is very professional and helpful. He took a picture for me. Very courteous. He did review that a piece of small panel on the driver door is missing. That can leak water into the door if rain heavily.

I spoke to a customer service manager, and he, John is his name, he said he wouldn’t buy from Carvana. And he even works there. They are terrible. It was poor customer service. Difficult navigating the website. Items they don’t want you to use but they have to include them like the button for using your own financing instead of Carvana's, is hidden in light blue font smaller than all other types on the page. I ended up using my own financing because their financing terms were so ridiculously high and they gave me a very low price for my trade. I am canceling my order with them because of the second delay in delivery and because I now realize how much better of a deal I can get elsewhere.

Very happy with Carvana, very stream line and easy to work with. Just finished 7 day trial, and decided to keep car. They also offered me $100 to have car cleaned as I thought it should have been in cleaner condition. Seems everything worked out. I would use Carvana again in the future. Highly recommend them.

Your warranty folks failed to agree to repair a scratch in the upper rear tailgate and taillight that is not "normal wear and tear" as your warranty company stated to me in their denial; disappointed in Carvana's failure to disclose the issue up front AND your failure to repair. Also, VA requires a front license plate and the generic bracket that Lemon Squad brought to install required drilling into a plastic grate - I chose to get the actual Lexus part at my expense (retails for $100) that requires no drilling to ensure compliance with Virginia vehicle registration laws.

This is our third car purchase in as many years from Carvana. Case arrived with some cosmetic damage that was not listed along with the two in sale listing online. Carvana/Silverrock denied a claim to repair said cosmetic issues. Said it was normal wear and tear. Not happy at all with this. The one issue noted on the hood is smaller than the ones in question for repair and it was listed in sale description.

This was such a bad experience. Pre sale customer service has no clue what they are talking about. They just tell you what you want to hear to get the sale. Then they change the story on you. Would never do business with Carvana again. One of the worst experiences with a big purchase I have ever had.

So first off I can't find my order number but my phone number is **. Now that that's out of the way you are probably wondering how my new us right? So let's begin. I've only had the car in my possession for 3 days. One of which I was able to drive it and try it and the other 4 days it's been getting bounced around repair shops since it arrived with a fuel injector spraying gas all over the motor. I purchased this car so my child would be safe in it but instead It ended being dangerous to drive.

The first car you sent had an oil leak from the motor. The second car you sent had a check engine light come on after driving it 150 miles. It is currently in the shop awaiting repair. You are trying to decline the repair. I am currently in a rental car incurring that expense. How’s that for an experience?

Carvana was very through with their online instructions and patient when I didn't understand some things. Picking up the car at one of their locations also was professional and handled well. We're happy with our new car. It was priced right where it should be added by a fair trade-in with my previous auto.

I had multiple issues with customer service making false claims, making promises and not fulfilling them, and the 150 inspection I am very skeptical about. I made 2 orders, and both vehicles had issues. Customer support was barely to no help, just pawning the issue off to next representative. The first vehicle I kept because they took my trade in and that could not be reversed (if I could I would) and the second vehicle had major suspension issues and the safety features do not work. I am in the process of returning that now. I will swap for another vehicle and I will see if Carvana will make this right, but I am not hopeful.

I sold my car to Carvana on Monday. Everything seems smooth until it was not. The driver came to pick up my vehicle, and after a thorough evaluation he told me the car was as I described it in the selling process. He proceeded to give me a check and I immediately went to my bank to deposit it. The bank rejected the check because the routing number, and the account number were not completely visible on the check and therefore it was not valid. I returned home, the driver had already loaded my car on the truck. I stopped him and told him not to leave until I got the issue of the invalid check resolved.

The process was a little redundant but pretty easy to negotiate. The delivery driver was very polite and explained the process very well. I will highly recommend your company to all of my friends and family when they are searching for a vehicle, and will definitely use your company again.

You need to not have a background telling me what to say before I even speak. I take exception to the condition of my Jeep that I just purchased, the delivery guys apologized to me and said they tried to clean it up, and that it's supposed to be sent detailed to them to touch up before I get it. Well, the vehicle sat around in a dirty warehouse or whatever for an extended period of time so the slime, scum, and tarnish that brillo pads were required to get off of it. It smells like ** too, 4 days with everything off of the jeep and my deep cleaning the carpet, seats, dash and all exterior.. I've already began building it and spent the money for the parts or I would have given it back to you.

Did not receive the condition of the Tahoe as was displayed with Carvana's pictures. Showed three imperfections, -medium scratches. Has 11 and one they showed as a scratch was actual dent. Also had overspray on chrome and body where they had painted luggage rack and black around doors. Rubber also missing on driver side passenger door just hanging down. Tried to have fixed their warranty company, said did not meet Carvana's contract settings. After I had showed driver who delivered vehicle, he said, "Don't worry they will fix it." WRONG! Wanted to return but they said, "You can't get your trade-in back. DON'T buy from them if possible, I won't again.

I was very pleased with the help in purchasing the vehicle and everything that followed through to the delivery. Everyone I spoke to was very friendly and wanted to do all they could to be of assistance. I couldn't have expected any better service. I would certainly recommend Carvana to anyone.

Super easy and convenient, car was overall great but a few scratches weren’t disclosed but it is what it is. Price was fair for a dealer only a grand or two higher than private party. Also the interest rates are ridiculously high about double the industry standard so get your own financing, will definitely be refinancing

I called Carvana to let them know about 14 separate issues I had with the car, I was on a road trip and wouldn’t be able to get the car to a service center within the 30 day 1,000-mile limit they have for wearable items (this is a ‘secret’ warranty that I was only told about long after I’d put more than 1,000 miles on the car). I was assured there would be no issue with my warranty even though I would be outside of the 14-day window they had told me about (they waive the deductible in the first 14 days).

My husband and I were ready to purchase our 5th car from Carvana. We have always had a good experience. We had the money ready to go and the new car added to our insurance. Carvana refused to take a binder for proof on insurance from anyone but the insurance provided by Carvana. They took a 690 dollar transfer fee from us knowing that they wouldn't take the insurance. We had to cancel the deal, there was no way around it. This cannot be legal.

The overall process was easy. The delay in getting my car caused me to spend an extra $800 on rental cars. I wasn’t expecting to also deal with Silver Rock when it comes to issues with newly purchased cars is frustrating because they deny claims. When I first got my car, I noticed the wheels were not up to par, they only approved replacing one of the wheels. They did replace my battery and gave me an oil change because the car was 200 miles away from being serviced, but I’m still having issues with Silver rock trying to get my worn Tires taken care of.

Beware of Carvana's mistakes: All of the process up to the registration was very smooth. The buying, delivery and customer service was great. However, when my probate office received the registration paperwork, it showed me living in the wrong county. I had to contact Carvana and they had to restart the process. They did not inform me that they were actually restarting the entire buying process. This cost my credit a few points, being run back to back buying a vehicle. In turn, my payment increased. Carvana has no recourse other than filing an internal formal complaint that I can't even get a copy of and simply left me with an apology.

My first time using Carvana was simply astounding. The process was so simple and easy, and there are no salesman rushing you. Just sat at home in my pajamas looking through thousands of vehicles (the biggest inventory I've ever seen) until I found the perfect match for me and my family. I expected to find hidden agendas and high pricing and for the process to be difficult but there were none of these things. This truly is the future of car buying.

Buying a vehicle through Carvana was very easy and the best part was having the vehicle delivered right to my door. I did not have to worry about trying to find a way to get my other car (I did not trade) home from a dealership. Everything done on line straightforward, no haggling on the price. Sam the driver was on time which was another plus.

Carvana is crap. I’m regretting buying a car from them before I even get it off the lot. They didn’t even tell me I had a deadline after it said my order was set to be completed tomorrow at 1pm. They just wanted to add a few pictures like title and I’d ext. Okay not a problem. I messaged them and said, "Hey I will get all the info needed," but I was at work so I couldn’t do it until after 4pm. Which I was told was fine.

I purchased a 2022 Chevy Silverado 2500 on 11/15/2024 from Carvana. The delivery was delayed multiple times, and when I finally went to pick up my truck on 11/27/24, it was a nightmare. The transmission was stuck in first gear, the frame and control arms were rusted, and there was mud in places that made no sense. I refused to accept the truck due to its terrible condition.

Cassandra delivered my new Jeep and she was the BEST! My Jeep was 17 years old and had none of the bells and whistles this new one has and she explained them to me and didn't treat me like I was dumb for not knowing where anything was. She was so patient and wanted to make sure I was completely satisfied with my new vehicle! She also didn't laugh at me when I told her I promised myself I would not cry as I told her I couldn't watch her load up my old Jeep (that I had had for 17 years after purchasing new) and I lied because I loved my new Jeep so much I did cry. Haha.

I love my car ...This was the easiest purchase I have ever made as far a vehicle!..No long hours sitting in a dealership to buy a vehicle....I love the process ..The guy who dropped my vehicle off was very nice and was very informative....I definitely recommend Carvana and will purchase again with Carvana.

The car is as described, which is ultimately what you hope for when buying online. My delivery was delayed several days, I suspect due to a discrepancy in when Carvana told me I needed to have my insurance begin (1 day before getting car) vs when the state required me to have insurance (3 days before getting car). No refund or recourse for the inconvenience there. There were also many urgent texts and emails asking me to resend documents I had already sent. Those things made me feel a little sketchy about the process, but ultimately, I have the car and am enjoying it!

This is the first time I’ve ever researched, ordered, and purchased a new car online. From my experience with traditionally purchasing cars I can say I was extremely impressed with the simplicity and convenience of the transaction. Carvana delivered and picked up my car on the exact day they said they would. The delivery driver was very nice and helpful, and guided new through the setup of my car. Most of all their price on the car and the money they gave me for my trade in could not be beat! I would highly recommend Carvana for your next car purchase!

Absolutely terrible. Received vehicle and call one of their preferred shops on day 3 because I noticed some rust on the muffler. They couldn’t get me in until day 6. Was told that there were some things that needed to be fixed but nothing major and that Silver Rock would have to approve additional testing. I kept the car thinking everything was minor. After the additional testing was done come to find out It was leaking oil and coolant and had been for sometime even though my car was certified and a 150 inspection was done. Let the shop there wasn’t even enough coolant to test and had been leaking for a while. Is stated on the CARFAX that my truck had been in a Ford dealership shop two days before delivery, I contacted the shop to find out why they had the vehicle and what was done to it and they refuse to give me any information and told me that Carvana could get that from them and then they could give it to me.

I traded my 2017 RAV4 in for a 2024 RAV4 with Carvana & had a totally seamless experience! Everyone I interacted with was absolutely wonderful, helpful, and so nice. This was the easiest experience I have ever had when buying or trading. I definitely plan to use Carvana in the future if / when I need. Thank you all so much!

Carvana is absolutely wonderful. My wife and I got the car we wanted with a completely online process. Our new Kia Sorento SX was delivered exactly where we requested during the time frame we chose. I have only positive things to say about them. Forget about physical dealerships and Go with Carvana!

I absolutely love the entire car shopping experience with Carvana. I searched with certain filters to find my car. Once I found my car the application process began and that was seamlessly easy as well. I was approved, paid my down payment and my car was dropped off within days. The person that dropped my car off was very professional and nice to speak to. Overall I would definitely recommend anyone to purchase from carvana.

The Experience was HORRIFIC! They give you the runaround. I talked to 3 different people whom must work at different Carvana because all three had different answers. They take your money prior to approval. My advice - STAY AWAY!!!!

CARVANA is a SHADY and DISHONEST business and it will end up costing you time and money that you are trying to save by purchasing from them. I purchased a vehicle that will not pass a state of mass inspection for many reasons and they refuse to do anything about it. Their 150 point inspection is imaginary and a total lie. They get vehicles trade-ins and even purchase vehicles from other dealers and just flip them as is. Instead of taking vehicles to auction they cannot sell they just sell them to Carvana and save auction fees. Ask your local dealer about it they will tell you!!

Overall was a decent experience. However, I'm not happy the car was damaged by your transport team (prior to reaching Lenoir City, who drove it to me in Crossville) and I'm stuck arguing with your insurance team - I shouldn't have to be doing this. There's damage (front spoiler or air splitter) on the car that wasn't shown/articulated in the listing of the car. Not a great way of concluding the customer experience. Your advocate who drove the car to me (because they couldn't get it on the rollback truck due the Shelby's ride height) was awesome and very helpful.

This is the third vehicle I have purchased through Carvana. It is so easy and hassle-free, that is why I will continue to purchase here. Thank you for making life easy. Your website is so easy to use, and with the different filters, I can reduce the number of vehicles I see. The whole process took only a few sit-downs.

Several issues were not disclosed in the car's profile online, and I was disappointed to find them upon delivery. Visible Scratches: There are clear scratches on the doors, the passenger side frame, and the rear bumper. These were not mentioned in the vehicle's listing. Windshield Issue: There is a large amount of sticky glue residue on the driver’s side of the windshield, which should have been removed before delivery. This is a major distraction while driving. SilverRock was swift to tell me that these issues are not covered and I am sure that is why Carvana did not disclose them. If it is "acceptable wear and tear" seems even more shay to hide them and not clear the windshield of the gunk. Fuel Level: Additionally, I was expecting the car to be delivered with a full tank of gas, this was not the case, and it would have been a nice touch to receive the vehicle with a full tank considering all the other defects I was surprised to find.

Title: Horrible Experience with Carvana - Avoid at All Costs! I recently had an incredibly frustrating and disappointing experience with Carvana. From the start, it felt like I was being treated as an employee rather than a customer, with unreasonable deadlines and demands that were impossible to meet. It was as if I was negotiating for a loved one being held hostage, with constant pressure and threats if tasks weren't completed on time.

I tried to sell my van through this company and I was initially offered $26,000 for it. I did all the paperwork and then got an email saying that they were only willing to pay $300 for it after being approved for $26,000. I CANNOT REPLACE THE TIRES FOR $300.

Don’t buy from Carvana, bought a car in September from them. Worked for a month and broke down. Just got the car back last week and it broke down again yesterday. They are knowingly selling lemons, when I went to pick it up I had to wait for almost 4 hours longer because they said “they forgot to have it inspected and they had to drive it around to charge the battery.” That should have been the red flag.

Very smooth and great quality vehicle delivered in great condition. I was a little worried as it is sight unseen but felt like I was able to evaluate the purchase with the 7 day window adequately. Easily able to contact customer service with questions along the way. Thank you! It was a great experience.

I purchased recently as a first time through something like this. Had the car delivered and the process was very simple. I have only one complaint and that’s how dirty the car was on the inside. It looked as if it was just wiped down and not fully detailed. I would expect a car to be fully detailed as to give you the full effect and experience upon delivery. Even a dealership would not send a car off the lot this dirty.

Worst experience possible. I was sold a car where the tires were out of balance, rotors warped, and the entire undercarriage was rusted and then spray painted over to hide it! This was a fraudulent transaction. This car was not inspected or if it was someone horrifically failed at their job. This car was unsafe to drive. The steering wheel was misaligned and pulled to the right if you turned the wheel straight. And since this car is not safe to drive I have it scheduled to be picked up and returned. I was given a 12 hour return window of when the car would be picked up. 12. Never purchase from this company. They are not taking any responsibility.

This company is dishonest. I noticed that the windshield was cracked after picking up the vehicle the night before. They told me that if I seen anything to let them know in the morning because when I picked the car up it was so dark and no one had a flashlight and the lighting wasn’t the best. When I reached out to them the next morning to address my concerns, I was told that it should have been addressed the night before. I asked for them to do a further investigation because that’s not what I was told before I left the dealership, they told me that they were looking into it and would give me a callback. I reached out to them every day and no one ever reached back out to me, by the end of the week, no one has reached out to me, and it was too late to return the vehicle. Later I find out that they sold me a vehicle with a restricted key.

I tried to get the online Chat-Bot to allow me to pick up the car 1 day early due to no available appointments before 4 days after order approval. They said no and would not provide a phone number to a live person. After pressing since I paid $31K in full for the car which deducted from my bank account on Monday morning. Yet they would not allow me to pick up until Wednesday. Then during pickup, the Carvana turntable jammed and I had to wait almost another 1 hour after check-out to be given the car.

It was pleasant and trustworthy. I didn't care too much for the interest rate but I'll pay the car off fast. I liked the convenience of it and I had a pre-inspection done on the vehicle by my mechanic and the car was perfect. Great car.

Do not buy, they say now almost a month after purchase they do not do two person registration, I requested a handicap tag transfer, in that process they could not because our jeep was in our names, so they did not reach out to me to give me customer service and processed instead in just my name, regular tag, now the only thing I can do to get her handicap tag is to go through the cost of refinance and then the cost of a new registration. They have no customer service or consideration. Not a good deal. Hours and hours of my work and huge expense for me to correct the problem that could have been prevented with a simple call from customer non existent lazy customer no service.

I have been researching and going to dealerships to get a feel for the Jeep Wrangler. However, I felt I was being pushed into the purchase of a new one that I believe is overpriced for the features one gets. So I was told about Carvana and saw many used vehicles and found the one I was looking for at a reasonable price and condition.

I was very pleased with my purchase. The ease of the entire process was great, right down to the young lady that delivered my new vehicle. She was pleasant and professional. I would recommend Carvana to anyone I know that’s looking to buy a car. Oh and the inventory of cars to choose from seemed to be endless. Sure beats going to a dealership.

Ok so the purchasing of my 2017 Silverado went pretty smooth. After one year of having my truck I decided to refinance with my credit union because when I tried to make a extra payment. The entire amount I paid went towards the interest and not the principal. So I went to my credit union to refinance through them and at first I was approved instantly until they seen who the current loan holder was. "Carvana" and said sorry we can't because carvana takes too long to release the title. So I did some research on this and sure enough. This is a huge problem with carvana. I was told there are a lot of banks that will not do refinancing on loans that have carvana's name on them. Carvana has made it difficult for people to refinance through other banks of your choice. So just an FYI steer clear of this business.

One of the cylinder heads leaks oil! Burning on the exist pipe a little smoking. You kept me waiting for this car and the minute you got your money then someone called me!! Car was a little dirty than I expected. Just not sure how that oil leak passed your 150 point inspection.

Car was generally described, and process was smooth - with one exception: The vehicle was delivered without the dual level charger that was described in the "Key Features" section, as well as included in the photos. After multiple phone calls to ask for either the original charger or an equal replacement, Carvana opted to only give me a fraction of the original charger's value as a check (which still hasn't arrived). This sort of thing shouldn't even be a question: If Carvana said the vehicle would come with an item, they should provide that item.

I've purchased several vehicles from Carvana and I've finally learned my lesson. I found a beautiful black 2020 Jeep Gladiator Rubicon with a little over 17k miles on it at a fair price so we checked the Carfax, 2 commercial owners and one personal owner, nothing stood out as problematic. When my vehicle first arrived I wasn't asked to do a test drive as they usually do and I was soon to learn why. At first it seemed fine even though there was a crack in the windshield that wasn't noted and more scratches with horrible touchup paint (reviewed the images on their site and saw it since I knew it was there before I got it. I knew pointing it out was pointless as they refused to do anything about it from a previous purchase) .I decided to drive it on a work trip because what better way to test it than to drive it to Indianapolis and back to Georgia.

The car that was delivered to us was clearly exposed to severe moisture, probably some kind of flood that was not disclosed. The car was still running but every bolt and screw, under the carpeting and seat rails were completely rusted.

The online experience is really easy and the process of dropping the coin or home delivery make this very cool. But please, please, please, don't overlook you are buying a used car. Don't let them make you feel good because they disclosed two pictures of scratches. These cars came through auctions, and they made repairs, the really nasty cheap ones nobody knows about and Carvana isn't sharing these. You have one recourse, take the car back in the 7 days.... We fell for the take it to one of our repair centers.... Once the seven days are up, they don't care. We took the car to a body shop and they pointed out both front end and rear end damage to the vehicle. All cheaply fixed by the auction or Carvana. This was a 12 month old vehicle with 12K miles.

I Love my new ride! The process for the most part was super easy and way better than dealing with pushy salesman at a dealership. I definitely recommend Carvana to everyone! If you live in NC make sure to do your driver's license first before purchasing because it will possibly delay the sale. I will definitely send friends and family to them.

Our appointment to pick up our car was 2:00. We got there about 10 minutes early. Our attendant did not see us until 2:30 and that was after I went looking for him. He was chatting with a customer for 30 minutes while we waited. Showing him something in his phone and just talking even after their transaction was completed, while we waited. No one else was able to help us even when I ask. The car has a bad backup camera and you wanted to charge us $100 for the repair! Very bad experience.

Carvana is a straightforward car sales service with helpful associates if running into questions or concerns. There are a lot of steps in the purchasing process but it’s still so much better than going to a dealership. And they offered a much better trade in value for my car than the local dealership offered. I’d 100% recommend purchasing through Carvana. I never want to go to a dealership again. I plan on using Carvana for all future purchases and trade-ins.

After my experience with Carvana I will tell everyone I know to never use Carvana to purchase a vehicle. I purchased a car that the check engine light came on 4 days after it was delivered. The car had engine work done to it but Carvana had no clue about modifications. After speaking with someone at Carvana about exchange process I chose to do that because of ease described by advocate. It was not an easy process by any means. The exchange took about two week because of Carvana system of processing a Cashiers Check. And now that I received new car Carvana is having trouble processing Cashiers Check that was given on second delivery, to the point they are sending threatening emails and texts about repossession. How can a company not take every step to ensure a Cashiers Check is fully tracked. Plus second vehicles has remote start listed on description but it has no remote start.

Worst buying experience I’ve had. Purchased vehicle online, everything went smooth until 40 min prior to delivery. I rec’d a call saying check engine light was on and they would look into it and call next day. I called Cs and did a chat on the app 5 times the next day. Chats kept being dropped and nobody knew what was wrong with the car or when it would be fixed. They also told me there was no escalations dept. I didn’t get the vehicle for over a week. Zero communication. Every time I called the CS rep seemed just as bewildered as me.

Fast, hassle free and painless. Sure beats six hours at a dealership! Definitely recommend for your next vehicle purchase! Associate was very friendly and helped me with all my questions and concerns. I walked out with a smile on my face and was completely satisfied! I love my new ride and expect to return to Carvana for my next purchase.

When I went back after I found the car wasn't clean, the guys that helped were extremely nice and even gave a goodie bag. And the whole process was really easy. But having looked over our car, it looks as though the front bumper was super glued back on, and that was not disclosed in the information. There is cloudy gunk that can't be removed on the left front light, right mirror and right window, that was also not disclosed. Even though the 150 inspection says it was passed.. I'm worried about some noises coming from the engine.

This was by far the easiest way to buy a car. I am in my fifties and would never had imagined buying a car that I had never seen or driven. Carvana takes away this fear. They have excellent customer service and answered all of my questions and addressed all of my concerns. The car had a small problem with the park assist when I first got it but all I had to do was call them and take the car in for service. It didn't cost me anything and Carvana even extended the 7 day trial so I would have a chance to drive it a few days after the repair. I would recommend Carvana to anyone looking to buy a car.

I loved that you get to see the entire vehicle inside and out, however, when describing the number of scratches on the vehicle I was led to believe there were just 3 places. Turns out there were twice as many. I have a great credit score so I looked into financing through Carvana since I assumed it would make the process go through faster. Nevertheless, when they came back and told me I was qualified to finance my vehicle through Carvana it was going to be at 24.32%!!! Really? My credit score was just shy of 800! Not going to happen… If you don't finance through them, they give you these 'tasks' that need to be accomplished along the way. However, they don't tell you ALL of the tasks that need to be done at one time. You only find out about the 'other' tasks, once you've completed the prior task.

Since purchasing my vehicle from Carvana 9 days ago, I've spent at least 4 days being at a repair shop. Carvana and their partner have paid for 2 of the major issues (a broken seat track and needing the rear windshield replaced), but I'm still left with a key fob that won't start my car and requires reprogramming - quoted $115 plus tax to reprogram (it unlocks and locks the car but when I get in it says that the key fob isn't detected so the push button start doesn't work). They also won't cover the repair or replacement of my 3rd row seat cover (quoted $843 to replace).

For the most part, my experience was outstanding. I submitted the purchase initially for a 2016 Kia Sorento with a price tag of $16,039.65. The deal was completed but when I went to secure insurance, my outfit informed me that Pennsylvania doesn't insure Collision coverage on Sorento's due to a high rate of stolen vehicles in that brand of car. I went back to Carvana and cancelled that purchase and completed the deal on the car I am keeping. There is a difference of $424 that is due to me as the Tucson was less than the Sorento.

It was awesome, very quick and easy to do, I did everything online, anybody can do it!...By the way, great service, everything that I was expecting and more!...About the vending machine, it's another amazing thing to experience, my son loved it!...An amazing service! My best decision ever!!!

First time experience with using Carvana was absolutely amazing! The online process of researching, purchasing, and financing the vehicle was seamless! It was so nice to complete documents prior to pick up! The pick up process was absolutely fantastic! Having the seven day return policy is Wonderful! I cannot say enough great things about our experience with purchasing our Ford Explorer through Carvana! It was so nice to not deal with sales people at a dealership and go back-and-forth haggling on pricing and financing. Because of this wonderful experience, I will likely purchase all future vehicles through Carvana! The extended warranty options and repair process has also been fantastic! I am so thrilled with my decision to purchase a vehicle through Carvana!

I needed to purchase a vehicle fairly quickly and had fun looking through Carvana's merchandise. The paperwork was easy and everyone I spoke with were polite and professional. I love that Carvana took care of everything, even title and registration. I also loved the fact that I could do all of it from my house and even had it delivered right to me.

The Good: Car I bought was as advertised. 2023 Chevy Bolt EV. The Bad: Before buying the car I had placed hold money ($200) on two different cars. This gave me 1st chance to look and buy when the cars had been inspected and cleaned. I decided not to buy either of them. The hold money was suppose to be refunded but I never got my money back. I called support (located in Mexico City) but they were of no help.

Carvana is great. It was easy, fun, and will shop again. Only complaint is Bridgecrest. I will not use them again. Use someone else for financing! First off they call me daily for no reason. When they call they sound like scammers. It's not enough to say "this is her" when they ask for you by name, they say "no we need you to say yes". I hang up and call back with the number from their site and they don't actually have a reason for calling, they run through what their website can do.

Absolutely horrible experience from day one of receiving the car. Car was trashed, my kids found baggies and little straws shoved in the backseat, the oil was not changed, they light is on and Carvana refused to cover the oil change. Carvava customer service employee messed up adding gap insurance and they refuse to fix it, the check engine light is on and the service shop can't get me in for a month and Carvana is forcing parents without diagnostic.

I was amazed to discover that Carvana routinely requires purchasers to commit perjury when trading in a vehicle in California. One e-sign document I was required to sign stated "under threat of perjury" that I had LOST the title. I had not, and in fact, I was able to present it to the deliverer. Listen closely, because this is amazing: I called customer service, and TEN, 10, T-E-N consecutive agents over the course of a two hour phone call told me it was required. I declined.

So getting the car was easy. Thanks! And thanks for saving my remote. Appreciated that. All the fluids are low so having to do that. The biggest problem I have is the condition of the car was not what you stated (You posted 3 pictures of 3 super small scratches). Lots and lots and lots of scratches especially on the front bumper which I thought was bugs and detailing should remove them. No such luck. There are rock pits. The rock chips in the window shield, door dings, All the door jams were dirty like it had been in a dust storm. I guess that's the draw back of a used car... The car is pretty good shape. I will deal with the cosmetic problems. Sending just a few photos.

I'm satisfied overall with my used car buying experience, but I did note some cosmetic issues, verging on functional problems with the car. When I removed the Carvana inventory stickers from the windshield, I found a crack, which I had fixed immediately for $170 at my local Safelite. I also found the front grill was broken and the radiator behind it bent, as if a small animal or flexible soft object had gone through the front grill at freeway speed. The radiator isn't leaking and the car isn't overheating, so I just bought a front grill replacement (only $200 with a Black Friday coupon!) that I will install myself.

I am really disappointed with your unwillingness to fix issues that were not listed in the original vehicle description. The $40,000 Jeep Wrangler I purchased has a large scratch on the driver front fender, that was not listed in the description, which was filled with a dark color touchup paint on a bright red fender. You replaced 2 tires and should have replaced all 4. One of the floor mats is broken.

I filled out for an offer on my Mercedes Benz E350 with 40,000 miles and got an offer of $7000.00, What bothered me is a car twice the miles they were asking around $16,000. My is silver, I did my research and figure I will just sell my car on my own, No no damage, spent most of its life in a garage and well cared for. Zero damage to the inside, the first owner never drove it in the rain and I followed suit, my advice sell your car on your own. Lastly I did take my car to another deal here in Florida, they were just above Carvana over the phone. When I brought it in they offered $10,000. So for now it is back in the garage - Think twice before selling your car, I don't mind people making many, more than 50% is taking things too far - I added a photo of my Benz, the one I got a low ball offer on, low mile, no damage - Good luck to everyone - Cheers.

Disappointed with how many scratches and chips. They weren’t described in the vehicle detail online when the car was delivered as well as the condition of the front tires. Took the vehicle to Mercedes-Benz of Palm Beach to inspect the vehicle and they said that a B3 service was due as the vehicle hadn’t been serviced in over a year and had to have that expensive service done. And on further inspection they said it needed two new front tires and Which was over $1400! Car says they do a multi point inspection, but I don’t think they do anything after purchasing the car from auction!

My came with a chipped windshield, a dent and 3”x3” scrapes on the top between the sunroof and door, the car reeks of cigarette smoke and the gas gauge is not working all of this not disclosed prior to sale and the best response I got from Carvana was to return the car! And FORGET ABOUT EVER TALKING TO A REAL HUMAN. THAT'S NEVER HAPPENING!!!! Unbelievable. They’d rather me return than fix what was wrong BEFORE I took possession of the car! Oh they did offer $100 to clean the car due to the cigarette smell which is not enough to cover the detail it needs to remove the smell of cigarettes!

This was my second time buying from Carvana. Everything was good the first time, though I did find that the car had been repainted and the painters had not removed the masking tape from the bottom of the car and there was a little over spray. No big deal. This time I had a couple issues. First, I received a call from the finance department who told me that they could not approve financing because I was behind on payments. To make a long story short, I was not behind on payments and the first Carvana associate was not very helpful. After confirming that my payment history was 100% on time, I called Carvana and got a representative called Henry who placed a 3 way call with the finance company so he could verify the payment history.

Upon receiving the car it appeared that it was not washed. Not a big deal until I washed the car myself a couple of days later and then I noticed a small chip, in the front windshield. The car listed one imperfection however once I had time to really look through the entire car I was disappointed to see a few more imperfections. Around both front mirrors the material is worn, scratched and stained. Glue still, on the front windshield. Driver's rear view mirror noticeably scratched. I decided to keep the car but very disappointed. The car should have been detailed. and the chip, in the windshield should have been taken care of! I paid a lot of money for this vehicle!

Overall, happy with the experience, however the first car we attempted to purchase had issues with the brakes. Why wasn’t that found when it was inspected for sale? We returned the car under the 7 day return policy and ended up with a more expensive model. We like the new car but I can’t help but feel a bit put out by the initial problem.

When dropping off my car, the drop off guy was super polite and helpful. He gave me all the information that I needed when he was working with me. I had no questions by the time he left. He also explained the warranty coverage well and went over every detail or the car to make sure I was comfortable and knowledgeable.

I purchased a 2018 Chevy Colorado that I wasn’t totally comfortable with and their return policy let me swap it out for 2020 GMC Canyon that I love!! The process was painless. Great job Carvana! Their customer service is outstanding. Pleasant and friendly. What more can I say. I would definitely recommend!

I was incredibly impressed with how easy it was to have my old car picked up and my new car delivered. When I had previously purchased I went to the Car vending machine so I was unsure of how this process worked. It went very smoothly and I love my new car!

Bought a 2020 Toyota Tundra from Carvana. Had to pay $2000 non refundable for a delivery fee, a delivery to a carvana store 110 miles away from my home. Upon arrival I noticed many areas of the vehicle had minor damage not listed online, 42 spots to be exact. 39 of which are what I would call minor wear I didn't care much about. 3 were bad enough I requested some sort of compensation. Mind you there were 3 spots mentioned online that were negligible. Since I already had spent the non refundable amount on delivery I decided to take the car home.

This organization is openly and unapologetically fraudulent. They misrepresented the vehicle I purchased and then tried to hide it. My only recourse was $500 or the option to purchase a different vehicle within three business days due to it being a holiday week...as if I would even consider being rushed into the purchase of another vehicle after they falsely advertised the first one. Save all purchase documentation including a screenshot or hard copy of the listing for the vehicle you purchase at the time of purchase in a safe location offline. That way when they change the listing and tell you you're mistaken about what the listing said you'll have proof.

I recently attempted to purchase a vehicle through Carvana, and the experience has been nothing short of a nightmare. What started as an exciting process quickly turned into a frustrating ordeal due to poor communication and lack of accountability on Carvana’s part. First, I encountered issues with a trade-in because the car was not in my girlfriend’s name, which I completely understood. However, when I asked to proceed without the trade-in, I was told I had to restart the contracts and couldn’t pick up the car that same day, despite the vehicle already being at the location and ready. Instead of accommodating me, I was forced to wait until the next day.

Bitterly disappointed overall, was given a delivery date, arranged a day off work and transport to Raleigh only to be told the day before that the car will not be ready, and I’ll have to come the next day. Duly arrived the next day to a bleak and freezing cold office, only bright spot were the folks working there who besides being as cold as us were super friendly. Really not sure how thorough the inspections are given that none of the tires were at the correct pressure, one being 6 lbs off standard. Naturally they did not have a working air pump, so it was left to me to ensure the tires were safely inflated. Not great for a 50k sports car. Car wasn’t particularly clean either, bodywork was dusty, interior just okay. All in all not a great experience, I doubt Carvana be the first place I look in future given this experience.

My wife and I accepted delivery with 2 glaring issues that were checked off on "pre-sale" inspection. We hesitated to buy the car with these issues but were promised by the staff in Pittsburgh that they would be taken care of and that there "would be not be a problem". My wife and I after contacting Carvana's 3rd party warranty provider were told to visit a local Mieneke Franchise who said the car would need to be repaired at a Mercedes Dealership. Upon contacting the SilverRock we were told that we would have to find a Mercedes dealer that would take their insurance. Basically, we were left high and dry. This is not what we expected. We will keep the car but are not happy with this process.

My overall experience with Carvana went smoothly. I appreciate the great customer service and I would definitely recommend to anyone that's in the market. The vehicle drop off service is elite and the driver made the process that much better. Thank you once again and keep being a game changer.

Carvana made the car buying experience super easy. The website was very easy to navigate and purchasing my new car took less than 30 minutes. The delivery driver was AMAZING as well. Super easy transaction from start to finish! 100% would recommend! Definitely beats sitting at a dealership for hours!