Carvana Reviews

My husband is a 100% disabled veteran with a traumatic brain injury who uses a VA-issued assistive transcription device to understand and recall phone conversations. Carvana refused to let him use his medically-required ADA accommodation. Three different reps told him they would disconnect the call and refuse service unless he turned it off—even though Arizona is a one-party consent state and Carvana records all calls themselves.

I bought a car thru Carvana. Drove it one time and it overheated. So I contacted them right away to start my return and was able to return within the 7 day window. The loan for the car is showing up on my credit report and made it drop over 20 points. I am still trying to buy a car and that showing up on my credit report sucks. The company said it will be removed at the end of the month.

Carvana for us is a tale of 2 companies... Buying a car from them was easy and no hassle. Selling one is another story... I filled out the survey online to get a quote from Carvana honestly and accurately. The man who dropped off the car we bought from them said it only need drive forward and backward. They arrived to pickup the used car (quoted at 1300) and put a code reader on it and rejected it. Nowhere online did it mention it had to pass a codereader and our agreement has been broken. When asking about this all I got was "I just work here" from the person who should have picked up the used vehicle and when I called Carvana they said they had to manually quote it now. I'm not sure how this can even be legal but it certainly is not ethical. Please let everyone you know to beware of this practice. I will sell the car on Marketplace.

If 0 stars was a option I would have e used it! Do not buy a vehicle from Carvana! I found a Jeep on carvana, the first time around they sold it out from under me, then 2 weeks later they say its available again the other person's financing fell through. So another 2 weeks later the jeep arrives and has a coolant leak, a horrible wobble before you could even get to 45 mph, and the top was leaking into the passenger side floor board. So I refused the Jeep.

I bought a 2018 Nissan Frontier with 43k on it. On day 6 the check engine light came on, so I called and swapped it for a 2020 Colorado. Week 3 it began to shudder and the light came on. I filed for a claim with Silverrock, don't get me started, and my new vehicle is stuck for an undetermined amount of time while we wait for one. On top of that, I have to come out of pocket for a portion, $575 for the repairs and deductible, as well as out of pocket rental which supposedly will be reimbursed. Carvana offered me $600 for my rental and inconvenience, nothing more. They washed their hands of me and now I'm stuck!

I tried to purchase a car with Carvana. After waiting they canceled my transaction but they took the down payment out of my account when it was only if the transaction was approved. They lie to you telling you we only proceed with the transaction if approved or upon delivery.

Worst car buying experience i have ever had. First they dropped my trade in value $5000 as I go to purchase another vehicle. Than after providing a pay stub and bank statements showing direct deposit they say that is not enough to verify income, there is no other way. This company discriminated against me and canceled my order by giving a blanket statement of not being able to verify income solely with a pay stub and bank statements. Save yourself the headache and go somewhere else.

Ordered my vehicle in June 2025, I was contacted by a Carvana Rep stating the vehicle will be "delayed" to a later date. This went on for 2 weeks. Third week rolls around. Another rep calls and states the vehicle "check engine light is on and won't crank." I was informed it was in the shop and had to pass this infamous "150 point inspection" again .. I had a few more reps to call to tell me different stories from key fob to this and that. Long story short out of the blue I received a text from a truck driver on July 20th, saying my vehicle was en route. I asked questions about the car she had no idea what I was talking about, I called Carvana and rep was rude and stated they couldn't disclose any previous information on the vehicle to me.

Long story short: We picked up our vehicle from Carvana in Chicago, and to our dismay it wasn’t even cleaned inside. Worse, a warning light came on as soon as we started it. We went back inside and spoke with the manager, who assured us not to worry—they would take care of everything free of charge. All we needed to do was make an appointment.

Please consider this for using Carvana. Everything looked great online and the experience for purchase was easy. The cons: hard to get ahold of anyone before you pick up car to verify local pick-up info. I read several reviews of people getting cancelled on because car was not onsite only 30min before pick-up time. This beautiful car I bought (2019 Cadillac XT5 platinum) WREAKED of cigarette smoke. I had already made full payment for the car. I was pissed...nothing I could do except use 7 day return policy. I chose to try and clean the car, changed air filter (was filthy upon purchase), used ozone generator. Still a slight odor remains. Car was surface level clean upon inspection but filthy steering wheel and control knobs (used about 20 clorox wipes to clean off all the grime inside - they all came out filthy brown/dirty after multiple cleanings.

The buying process was great but they failed big time in customer support following the sale! I never got the registration. 90 days passed and the temp plates expired. Called and called and no help. Wife got a ticket for expired registration. Turned the car back and lost $$ on the experience. Went to DMV to try and get plates. They said Carvana is worst dealer for getting paper work completed partly because of bringing in cars from other states with registration problems to start with.

Was approved for a 2016 Mustang they gave me a delivery date said they need address verification so sent them phone bill and about 10 other pieces of bills and such with my address I’m 57 years old foster parents been married for 22 years and been in this address for same amount of time 20+ years, being foster parents we are FBI background check once a year a state background check once a year yearly home inspections, etc. They wouldn’t get a more positive person with multiple proof of income and residence. BUT EVIDENTLY SOMETHING WASN'T GOOD ENOUGH!!!

If I could give Carvana zero stars, I would. I tried to purchase a vehicle and ended up cancelling after 6 weeks of waiting and delayed appointments. The preorder period took several weeks, during which I received to details as to why, just a vague statement on my account page saying “there has been a delay”. If you try to call customer service to get more information, they either won’t or cannot give you any info. I used my local CU for a loan, and Carvana took almost a week to register my CU into their system and draft a purchase and sales.

I went through the entire online process of buying a truck from Carvana with outside financing. Jumped through all the hoops that my credit union and Carvana put in front of me. Got the check from my bank and sold the vehicle I currently had on the day of delivery. Truck showed up with a right front bad wheel bearing. Not only is that a mechanical problem but it's also a safety problem. I rejected the truck and now I am stuck without a vehicle and trying to get around to find another vehicle. Do not buy from Carvana, they could have put my family and I in an unsafe vehicle.

I was ready to purchase a car this morning, got to verify my identity which is ludicrous, already uploaded all my documents and this would be the second car purchase. The system asked questions which were all inaccurate and before I could finish second set of questions, it rejected me and said I couldn't buy a car for a month. Extreme waste of time. Probably on purpose. Former Happy Customer will take my business elsewhere. Prices are inflated as well.

The worst experience of my life, they called me 1 hour before my appointment to inform me that the car had to have last minute repairs, when I asked them to explain to me what kind of repairs, the answer of the worker called Mikaela was "I am not a mechanic" regardless of the time that I had already wasted during the whole week signing and filling out her forms, in addition my current vehicle being left without insurance since I had affiliated the new one and therefore the current one was disaffected by the policy. The easiest answer was CANCEL THE PURCHASE, that means they don't care about the time the customer invests in the whole process and they don't mind losing sales either! A shame!

It is a nightmare to work with them. They gave me an undriveable car, and then asked me to take it to a shop. The mechanic asked me not to drive the car as the tires were in really bad shape... Carvana did not want be held responsible for this. Meesh, a supposedly executive resolutions person, did nothing to help me! She expected me basically to solve it by myself. I would never, never make business with them again. They are bunch of crooks.

Worst selling experience EVER... Do yourself a BIG favor, and avoid these time-wasting clowns. My Mom will be 83 next January, recently got bad news from her heart doc and decided she's not going to drive anymore. I said I would handle the sale for her, Carvana online says it's quick and easy, etc. COMPLETELY the opposite. I uploaded the pics, documents they needed, then I got an email saying they need more docs, we'll get back to you. Days pass, no word from Carvana... I dont even know WHAT they need, couldve been getting it by now. I got fed up waiting, so I called and spoke to a rep. He said I needed lien payoff letter, which was inches away from my hand this whole time. I uploaded it WHILE WE WERE ON THE PHONE, he got it, and said that should be all they need. 10 mins later, I get another email. 'Thanks for those docs, but we'll need some more. We'll get back to you" again.

Received my truck, and there is damage that was not listed. On the rear passenger quarter panel there is obvious repairs that were not done properly, sand paper marks and dull paint. I filed a cosmetic claim and was denied. "Hey John, We understand you've raised a cosmetic concern regarding your 2024 Ram 2500 Crew Cab. Type: Cosmetic Exterior. Location: Quarter Panel. After a detailed review of your concern, our review team has concluded that the concern you've noted is not covered for repair due to the imperfection being considered minor and within typical wear and tear."

Beware of the 7 day return policy. If you trade in your vehicle, then change your mind about the purchase within the 7 days, you will not get the trade in back. You will get a credit to purchase a different vehicle from their inventory. I chose not to complete my purchase because of this issue.

I just purchased a BMW 328i from Carvana and found the car had 8K worth of damage. The warranty side of Carvana, SilverRock did not want to pay, and my car has been in the shop for two weeks. SilverRock has determined that they will pay for most of the damage, but I have to pay around under 3K. I also found the tires were months from being unreliable and paid 1K for a set of new tires. My advice is to take your new car to an authorized dealership day one for a full inspection. If the car is over 50k miles prepare to purchase tires. I would also say that CarFax may say minor accident but that may be more major. The good about Carvana is the warranty and takeback. Understand that you are buying a used car that may have problems.

AVOID CARVANA. My personal experience with carvana: HORRIBLE!! Seriously! You have ZERO SAY, zero options, zero power, zero chance! First time purchasing a vehicle with Carvana and it didn’t take but 469 miles to regret it!! Eight days off the lot and their repair shop, and I get told that the $670 brake job is all mine because they don’t back “wearable items.” That would be fine IF I did the “wearing out!” Thirty day, one thousand mile warranty to assure they didn’t miss anything isn’t worth the ink the used. Bait & switch big time!!

I bought my Dodge Hornet from Carvana at 6700 miles. Car had multiple problems with check engine light, turns out the dealership told me their cars are like that due to a software update inconveniencing all their customers. Software update code reveals there’s an overheating problem with the car. Turns out it’s just a defect everyone is supposed to accept. They need to make it so people can do it themselves. Also, even though my warranty is still attached, I’m not allowed to get a loaner due to not purchasing the car directly from the dealership, I have two warranties still that are active and wasn’t informed until the 6 month of having the vehicle. When I asked for a loaner they told me it was booked up for months and didn’t let me know I couldn't have access to the service. Customer service is terrible and I’ve been in the customer service industry for 8 years.

I purchased a Chevy Trax through Carvana and the whole thing's been a nightmare. I got the car with a coolant leak. Carvana fixed that after a week in the shop only to find out it had an issue with the catalytic converter. I returned it and order a different one which never came as it also had an issue with the mechanics. I spoke with their executive resolution team about how unhappy I was.

Everything was great, at first. Smooth, easy transaction. They offered the most for my trade. Had a truck I liked. I applied for their financing, just to make sure I had the best rate available. I was pre approved through my bank. Carvana or Bridgecrest offered a better rate. I put in all the needed information. I wanted to transfer my tags, so I uploaded all the required information. They even said they could deliver the truck the next day. The delivery went smoothly, the new truck had a temporary tag so I reminded the associate about wanting to transfer my tag. He took photos of my registration and tag using his tablet. A couple days went by and wanted to check on the registration. I spoke with a "registration specialist, he had me upload my registration and a picture of my tag, again. I was assured everything was fine and would be done.

Initial experience was not bad. Got the car when it was scheduled. However, it broke within the first two weeks - a serious issue. It was a crankshaft which needed to be replaced. I was on a two lane highway jerking to the exit for a mile and a half. Very dangerous. I had to pay the higher deductible because I didn't want a tire store replacing such a critical part. I have had repeated problems over the past year of ownership, running to almost 3,000.00 dollars on a 10,000.00 basic car.

I am writing this review to express my extreme dissatisfaction with the service I have received from Carvana. While finding a car on Carvana's website was simple, as advertised, the process quickly deteriorated thereafter. I completed the entire process for my desired vehicle, including trade-in information and financing. The first issue arose when Carvana requested a lien release, despite the fact that no lien existed on my vehicle. In Minnesota, a title is not provided to the owner if there is an active lien. Despite this, I complied and obtained a lien release, which delayed my delivery by several days.

This was the absolute worse experience of my life. The was a perfect car for me with my budget and doable down payment. I went through the whole process and sent my down payment and then the car was immediately unavailable and my order was cancelled and then was another car that was doable also went through the process and then again that car was unavailable. And then all the sudden things changed and couldn’t get a car unless I sent double the down payment. I spoke to a member of management Manny who really found this odd but was trying to say that. I made this payment on 11/3 and am told I can not have my money back until 11/26. No one seemed to care that this happened and no one could offer an explanation. Everyone with the exception of Manny was very rude. I would not recommend ever using Carvana.

DO NOT BUY CARS FROM THEM. You will regret it!…They lowball you if you are tryna sell them your car too. They quoted me $200 for my 2013 Sonata. No check engine light, car run and drive GREAT. NO Exterior/Interior damage. Another company that gets over on people! I hope they go out of business SOON!!!

The ABSOLUTE WORST COMPANY in the ENTIRE INDUSTRY. I know this industry exceptionally well as I was a GM for 25+ years. PLEASE DO NOT GO NEAR THIS ABSOLUTE TRAIN WRECK of a company. They’re incompetent, incapable, breathtakingly stupid, liars, GLARING inaccuracies in their verbiage & other assorted low life elements. In five FULL DAYS I got ABSOLUTELY NOWHERE! I’m extremely detailed & sent every single document they asked for. For EVERY document sent, on average they asked me to send again eight times. This company (at best) is comprised by “borderline **.” You have a better chance of selling them a leased vehicle if you went to Burger King.

I recently bought 2023 Honda CRV Hybrid Sport from Cavanna. The day of receiving the car, I thought I was not able to start the engine nor lock the door due to being such a low-tech guy. The car is so quite to the point I thought that this car has a big issue. I have called them 6 times to make a complaint and spoke to 3 leadership team. They have put up with me so much but yet still remained fully in professional manner of trying to make things right for me. I am so embarrassed and want to apologize to all the team members that I was on the phone with.

My husband bought a vehicle from Carvana. It was delivered on a Tuesday and that same day, he was calling caravana to come get their vehicle because vehicle broke down and wouldn't start after he tried to surprise me at work. He been fighting with them to come get the car because he has 7 day returns with carvana and they haven't done nothing. The vehicle is still broke down at my job. This is a bunch of BS. It's been over 14 days and he still getting the run around. Carvana sucks and we will never buy from them again.

In June, I tried to sell my BMW X7 to Carvana, and the experience was very disappointing. They made an offer, but once the process started, they delayed everything for over two weeks because of a minor loan document issue. BMW resolved it within a few days, and I provided all the updated paperwork, yet Carvana never completed the purchase and gave no explanation.

Buying a car from Carvana has been a horrible experience and I would never recommend. Carvana has failed to provide New Jersey State Registration and Tags as indicated in the contract prior to the temporary registration and tags expiring. This is a breach of contract and a violation of DMV law, though no one there seems to care.

I was super excited to buy my car with so much speed and citing the middleman the dealership. I got my car with no working air conditioning. After using for just one day the check engine lights came on. They don’t verify if the car is on WORKING CONDITION. After this and talking to a rep. We decided to buy another car from Carvana. No car for 3 days of work and paying for the shipment twice. I got the other car and…. wasn't working. The trunk open only half way and it got stuck. HOW DO YOU MISS THIS. So after wasting my credit. Time from work. And paying for the shipping on 2 cars. And I have nothing. They DON'T CHECK IF THE CAR IS WORKING PROPERLY. They have a checklist. They don’t do it. DO NOT BUY WITH CARVANA. See the car before you buy.

My experience with Carvana has been nothing short of a nightmare.

Carvana sells vehicles that are not road worthy, or are in need of significant repairs. Beware. Their warranty claim process is disjointed and slow, and insurance company non-responsive. Even in-network it is nearly impossible to get repairs made in a timely and convenient manner. While the convenience of the sales process is nice, it nowhere near makes up for the lost time, money, and likely safety concerns of owning one of their vehicles. Good at selling, poor at delivering anything other than a broken vehicle.

My husband and I are currently in the car buying process with Carvana. If I could give zero stars I absolutely would. My husband set his sights on a 2011 Dodge Challenger SRT8. We were delayed 3 times on getting that car due to a mechanical issue that they refused to tell us what it was. We finally get the car on the 4th appointment and 3 drives in to have the car the transmission problems that they did not disclose, showed its ugly face. So instead of returning, we opted for an exchange. We have done everything we are supposed to do for this truck and now we have been rescheduled AGAIN for a registration problem.

Beware, don't sell your car to Carvana. They are scammers. They want to buy your car from you and if it's a payoff they want to take your car, put it on their truck and not pay it off for 3 to 5 days and then they may send a check 7 to 14 days after. So they are getting your car, taking it to the lot, possibly sell it before they even pay it off and you never talk to a person. It's all done by texting. They have your car that really belongs to the bank. Only give them your car if they pay it off first and your car loan is 0 balance at the bank. It is too big of a risk

Very disappointed with our experience with Carvana. I was actually shocked with the condition that they gave us the car in. Barely any gas, car was not detailed and a half hour after it was delivered, the oil light and tire light came on. We put one quart in of oil and took it the next day for an oil change. We were told by Valvoline that we had 2 quarts of oil in the tank- one being the quart we had put in. Little things that the dealership would have done were not done by Carvana. If it weren't for my husband purchasing the car, I would have preferred a real dealership.

The Carvana website was very confusing and difficult to navigate. I would not try to buy a car from Carvana ever again! Their service agents were not helpful! Their process was not functional. They were unable to resolve problems resulting from their web page. Their identity verification process was ridiculous. Shipping fees are nonrefundable even if there is no shipping! Ripoff! Ripoff! Ripoff! Do not buy from Carvana!!!!

Carvana does not do 150 point inspection. They sell cars that leak oil. They misrepresent the extended warranty so you think you are paying for protection. They buy crap cars from anyone, put a bunch of pictures online and then sell garbage.

Very upset with the mechanic that they had in the network warranty. He lied about the repairs. Then I went to my mechanic that I know and trust and he told me that the one item did not need to be repaired. The rotors were rusted out and the wiper blades on the passenger side was half way off. Had to spend 50.00 for new wiper blades. So tired of fighting with Carvana on the phone. They say that they have a 150 point inspection. That's a Joke. I liked the 2020 Lincoln Continental. Very unpleasant surprises after they delivered the car to me. I'm going to a car dealership next time.

Please listen to the negative reviews. Absolutely STAY AWAY from this trap. I like the hundreds of other customers who were scammed, had the unfortunate luck of Wa car from them. From day ONE it had a metal grating sound when braking. Unfortunately I couldn't leave work to take it or an inspection immediately. When I did five weeks later the brakes were a 1/9 and the tires literally had rubber pieces falling off. When I called this Ponzi scheme place I was told none of the 3000 dollars will be covered and their claim of 100 day warranty does not apply to brakes!

Fraudulent Misrepresentation and Bait-and-Switch. I received a written offer from Carvana to purchase my vehicle for $17,000. Prior to my scheduled appointment, I informed Carvana that one of the two listed owners on the vehicle title could not be present. I was explicitly instructed by Carvana representatives to obtain a new title listing only my name in order to complete the sale. Acting in good faith and following their instructions, I obtained a new title solely in my name and attended the confirmed appointment.

Please do not buy through Carvana. I’d give it 0 stars if I could. Bought a car from them, first couple of months everything was great. Shortly after their 100 day warranty the car started having electrical issues with the window, needed to replace all 4 tires and now the transmission went completely out. I haven’t had the car even for 6 months. Reached out to Carvana and was told since the warranty is out they can’t help me. The transmission is a $5k+ repair and the car isn’t drivable. They won’t take the car as a trade in so I can get another car because it doesn’t drive….I’m gonna have to voluntarily repo this car and take the hit on my credit because they sold me a car with a transmission going out. Customer service only apologized and offered me no help or solutions beyond trying to trade it in…even though they know it needs to be drivable to be traded. Super lame. They screwed me.

My wife purchased a 2020 Buick Encore about two years ago. From the start, there were issues. They did offer repair at one of their service facilities such as Firestone. We were unable to get there within the two-week period, due to work. When you purchase your vehicle, READ EVERY WORD on what's covered. Had the right ABS Actuator go out and it isn't covered. Now without a vehicle for 10-12 days and another $680 gone. The warranty covers big stuff, not the small. All further purchases will be at a regular dealer. Where a warranty is an actual warranty. Our fault for not reading the full warranty, but first time we've ever had a situation like this. Every warranty we've had, including a Hertz rental vehicle, which had an excellent warranty. Adios, Carvana. As soon as the car was driven away and issues arose, we should have returned it. Apparently, they don't check the vehicles out before sale and if they do. The inspection or inspector sucks.

I’ve (within in the last week) purchased a 2024 Nissan Frontier SV from Carvana. I did my research and went with the one I felt best about. The mileage was low, one owner, well-maintained according to the Carfax. Very happy with my purchase! My only advice is make sure you see everything that you expect to get, if you don’t see it in the pictures, you won’t get it! My vehicle was missing two adjustable tie downs for the Utili trac system in the bed of the truck, I called to make a claim for the missing parts and was denied (due to all of their vehicles being used). This was not a dealbreaker for me, but I just wanted folks to be aware! Other than that, I’m very pleased so far…Also, my purchase price was well below KBB value! Hope this helps some of you that are listening to these people with the negative comments! Carvana can’t please everyone…my experience so far has been a pleasure!

I purchased a used vehicle from Carvana, which had documented cosmetic issues (1 exterior ding and 2 interior...not a big deal to me). When I picked up the vehicle, aside from waiting for 3 hours waiting for them to remove window tint (they did not mention this would happen), there were dozens of cosmetic issues with the vehicle that were not mentioned in the listing. Approximately 20 scrapes on every panel, a chip in the windshield, a dime-sized chip in the paint. They also included a different EV charger than the one in the photos, which doesn't even fit the vehicle. They say my options are to return and be responsible for the shipping fee, or submit and "maybe" they'll pay for the fix of 3 of these. Since windshield damage is considered normal wear and tear, this will not be included (even though the damage wasn't listed in the photos).

I wouldn't give them even one star but what do you do. They got my hopes up high, then on the day they came to pick it up, it was declined because they said it didn't match the answers I gave them. All they had to do was ask for photos and I would have sent them and this whole fiasco could have been prevented. I will never deal with them ever again. It would have saved me the embarrassment and them the time wasted for showing up if all they had done was ask for photos. So I'm going to keep my car. It just needs a new tire. According to their diagnostic it didn't show any bad codes and everything checked out great, but does that apply to only the codes they are hunting for?

THIS was the WORST experience buying a car…they delivered the car with a BOLT in the tire…had to immediately get it fixed…while at the mechanic, he said you’re the 7th person who came in from Carvana this week... was thinking to myself, they missed a bolt in the tire, what else are they overlooking!?. Then they delayed my replacement car THREE times... THREE WEEKS….literally texting me an HOUR before the delivery…when I had made arrangements with my schedule.. HORRIBLE CORRUPT COMPANY…. not to mention the nauseating air fresheners they leave in the car.. NO THANKS.

I have had the worst experience with Carvana. Do not ever buy from them. I got a car back in March and it is now October. I have yet to be able to register the vehicle because of how many car repairs I have had to do on the car since getting it and now I can’t get the car registered because they messed up on the paperwork. When I first got the car, they had to do repairs and it took them three weeks and I had to pay for my own car rentals. They gave me one stupid gas card and that was it. They have caused so much inconvenience in my life this year that it is literally affected my life in every form.

To make it short, car was purchased 7/10. Almost 3 months now with temp about to expire, still no permanent plates/registration. The runaround I have been given is disgusting. Promised callbacks that never happened. "Escalations" that lead to nothing. Purchase was smooth until this. Guess money was received so why should carvana care any longer. Now left to just "trust the process" as I'm about to have a car sitting that I cannot drive due to expiration & no confirmation of when registration will arrive. Abolsolute worst customer service & follow up & will never purchase from them again. Dealing with piranha like salespeople in a showroom just might have been more pleasant.

(selling car) Two stars because my initial online process went well. New guy at drop off didn't know how to use the code reader so they wouldn't take it. Drove the hour back home. Husband's code reader had no problem. 😡

I’ve purchased from Carvana multiple times, but this most recent experience has been extremely disappointing. My vehicle was delivered with clear inspection failures that should have been caught before delivery, including tires measuring 3/32 (well below Carvana’s stated 5/32 minimum), missing belly pan and hardware, failed air filters, and a scratched windshield caused by a damaged wiper arm.

So I bought a truck from these people. They took money and insurance had to be bought. So I'm out of pocket 3+ grand before the truck was shipped. When it arrived the motor was shot and needed to be replaced as told by their mechanic. The warranty company (SilverRock) took 4 days to come back and tell Carvana to have me pick a different truck. When I tried they wanted more money down and the down-payments went up so I'd have to pay a difference. When I found a truck that was to cost 500 more. They offered me 500 of the total of the truck but would not let the 500 difference slide. They wanted more money upfront. After almost 2 weeks of no truck in my possession they wasted. Best walk to a dealer than deal with these people. They say they do a 150 point inspection. If they would have started the truck they'd know that a cylinder was dead in the motor. They are crooks. The picture is from say day delivery

So we purchased a mid size SUV from Carvana. First time trying carvana out. Upon delivery my husband and I got in the front seats and noticed a 1 1/2" - 2" chip with webbing around it. We brought this to the attention of the guy delivering it. I went back in to Carvana app to see if this was listed in the car description. It was NOT. (I'm pretty thorough on researching exactly what I'm getting.) So the delivery driver noted it and we called carvana the next morning. We were asked to take pictures of it and they would get back to us. Not 10 minutes later we were sent an email that denied any resolve and we would have to deal with it. I just think they didn't get how big the chip with spider webbing was. We called several times stating there was no mention of the chip and it was delivered with this spider webbing chip you could feel with your finger on the outside of the windshield. Never got anywhere with carvana.

This was a terrible experience to obtain a high percentage rate car loan with a 2104 Jeep Cherokee Latitude that is a lemon. I've been having issues with this vehicle since date of purchase 8/14/24. Up till this date I had to put over $5,000 in repairs for this piece of junk that I'm stuck paying a high percentage loan. Then if you try to trade it in, they will lock you into more debt with a higher interest rate and monthly payments more than rent. Don't do it! Get your credit together and catch the bus before doing this mess. I got the vehicle for work and can't even use it! Go head and try, you will mess around and find out for yourself!

I recently had a seriously disappointing experience with this dealership that I feel compelled to share. From the moment I decided to purchase my vehicle, the customer service was subpar at best. I spoke with numerous representatives throughout the process, and it quickly became evident that none of them were on the same page. Each interaction felt disjointed and frustrating, as I constantly had to repeat myself and clarify information.

Please do not purchase any vehicles from Carvana. This company has been the worst experience I've ever had in terms of customer service and overall business practices. The staff is not properly trained on the company's procedures or policies. Every time I tried to get help, I received inconsistent or completely incorrect information. There seems to be serious lack of communication and accountability within their customer service team.

Yesterday we had a negative experience with Carvana. We went there to sell our car, and the representative provided us with a valuation. However, the price was reduced significantly due to very minor chips and scratches. Additionally, the representative’s attitude was unprofessional and discourteous, which made the experience unsatisfactory.

RUN DON’T WALK. Sold me a lemon. Car started acting up a week after having it. Needed a new motor with 2 months. Didn’t want to replace it or give me a new one. Definitely not worth the headache or money you will be spending trying to get it fixed.

I bought a car from Carvana and within a week my mechanic found leaking struts that will fail soon. Carvana’s warranty partner, SilverRock, has been completely useless — they keep giving me the runaround and denying coverage on what is clearly a pre-existing safety issue. Carvana advertises peace of mind, but the reality is you’ll be stuck fighting a warranty company that does everything possible not to pay. Be prepared for your claims to be denied and for Carvana to offer little help when SilverRock refuses to step up.

Referred by a friend on vehicle purchase. Online pictures didn't reflect the actual vehicle. Dents scratches back license plate light out. And the display screen was bubbly on arrival. I stated everything wrong with vehicle but nothing was noted by delivery guy. I placed a claim on screen but was told it was cosmetic. Claim declined, reason I purchased the vehicle in that condition. I called Carnava and SivlerRock, no resolution. Overall purchase was simple, no issues. But the vehicle wasn't cleaned or inspected if it was a 100-point inspection. Lights should be checked, as well as other things needed to operate the vehicle. At this point, I'm dissatisfied and disappointed. And I wouldn't suggest CARVANA to a circus for a clown car.

So, they apparently got mixed up with my income and my wife's from previous years, had me listed as receiving income from a place I never worked for. Then they asked me about an obscure car purchase years ago and how much my monthly payment was. While I was looking up the payment information, their site timed me out, and as a result they blocked me from buying for 30 days. So yes, they blocked me for 30 days because THEY had the wrong info and their website didn't have the patience to let me find the old info because I didn't have the freaking memory of how much per month my wife paid on HER car 4 years ago when it came out of a shared bank account so they literally blocked me from buying from them for a month because of my wife's payroll and my wife's car payment, neither of which had anything to do with me but were somehow the questions on MY id verification.

Undisclosed $15,000 defects in recent purchase. I purchased a used vehicle from Carvana in February, financing it at well above book value based on their certification of a 150-point inspection and pre-existing bodywork repairs. Within months and only 3,024 miles, prior to even my first oil change - the repairs have begun flaking off in sheets, exposing fresh rust beneath. Independent diagnosis now lists fifteen thousand dollars in hidden mechanical failures: steering, wiring shorts, hidden body damage-all missed in their inspection.

Very, very, very displeased and I will never do it again. I was delivered a truck with the check engine light on and asked to load it back up instead, she said, "We will fix it. I will provide you with a number to call. I already have your trade-in loaded." It has been five weeks. I have not driven the truck. The transmission is out of it and they are unable to provide me with a rental. They want me to pay for it all and then reimburse me later. It will be over two months before the truck transmission is replaced and returned to me. Very displeased with the customer service leaving me with no vehicle whatsoever to drive.

Horrible experience. No way they did a 150 point inspection. Unfortunately, I went away for a few days after purchasing a 2017 Chevy Colorado. By the time I drove the truck long enough to notice the transmission problems, I was beyond the 7 day window for refund. The shop I took it to found black transmission fluid. Then it sat in the shop for 13 days while a replacement transmission was installed. 3 days later, check engine light was on and shifting was still rough. I took it back and then the warranty company said take it to the dealership.

We had sold to Carvana previously and helped family members sell multiple vehicles to Carvana and had wonderful experiences every single time. They were easy to work with and it was just overall pleasant. Our latest venture involved trading our near perfect 2021 GMC Yukon Denali for a 2023 Lexus IS F Sport. Upon receiving the vehicle, there was no note of a recent oil change anywhere with/on the vehicle. Showed latest service being Feb 2025. Great! It was about 3000 miles past due and currently September. Brake pads also had to be replaced and rotors turned. Not off to a great start. Also, we noticed cosmetic issues (and not necessarily what you would call minor) that hadn’t been noted in the Lexus listing when looking. One of those looked as if someone had scraped the entire rear passenger against another object. Submitted those to have repaired, took it to recommended body shop, they did the estimate and sent on our way.

They are difficult! I don’t know what it is but to buy from them for certain people is like pulling teeth and their customer service reps are rude! Me and my husband were trying to buy 2 used cars and they were quoted at almost 500.00 a month each! Base! No extras and no insurance! Had us both sign papers, and send in documents and scheduled delivery and make out down payments for the next morning. Have extra hoops to jump through within 3 hours of delivery or we wouldn’t get our cars! We both cancelled after the rude woman in customer service “helped us”! She was telling us “it’s not that hard to understand, if you want we can just cancel both orders”! You know what! Do exactly that! Because I would never be stuck in a high interest rate expensive loan with people who answer and deal with customers like you guys!

Carvana sounded like a good option to buy a car so I placed an order after doing some research into the cars they had available. For 2 weeks I was communicating with Carvana via phone to try and finalize the purchase but was having issues with getting some paperwork from my insurance company (Progressive) over to Carvana. Despite Carvana and Progressive having direct communication with each other, I had to be the one to make the phone calls back and forth and nothing came of it and I had not been able to get any answers as to why so I started looking elsewhere and cancelled my order.

Do not use Carvana if the title to your vehicle is held in a family trust. They require you to send documents that are personal and confidential that you would only disclose for legal matters. You only learn this after you have supplied them with all the "normal" documents proving legal ownership. Their phone reps are incapable of dealing with anything out of the norm. In my case, I believe they were trying to rescind on the price.

I purchased a vehicle that wasn't what I really wanted but the mileage was so low that I couldn't pass it up. When the vehicle arrived it had 99k + miles more on it than what was posted and what is in my contract. I thought it was going to get resolved and made right, but they have done nothing but lie and not honor anything they have said. The vehicle also has more scrapes and paint damage than was listed, it makes a rattling noise that seems to come from the tire area, it's leaking something but they won't fix it because they still haven't fixed the mileage issue. They said that has to be fixed first. Ok so fix it. So, the brakes are now making noises so I'm assuming the leaking might be brake fluid.

30 days after I received my vehicle, I got a service due message on my dashboard. We called Carvana and they sent us a list of the approved repair shops that we could bring the car to so it could be inspected. The repair shops submitted the claim to Silver Rock (a Carvana Company). My claim was denied because all of the work was “required maintenance”. All of this “required maintenance” was supposed to have been taken care of in the 150 point inspection Carvana said that they did and that my car passed every category! This inspection was obviously not done.

I recently purchased my first car through Carvana, and the experience was deeply disappointing. While it avoids the hassle of pushy salespeople, the inability to speak with a real person until delivery was frustrating. My car was scheduled for delivery last Saturday between 11:00 AM and 2:00 PM, but it arrived late at 3:00 PM with no updates or communication about the delay.

I purchased a 2015 Acura TLX from Carvana. I purchased the extra warranty package Plus and it hasn't even been 2 years and my air cleaning air conditioner wasn't working very good so I called to have it worked on. Well it said that my warranty package that I purchased extra that I paid $45 extra a month on had expired already. It hasn't even been 2 years and it's already expired and I'm required to keep paying that $45 in my payment. Do not buy a car from Carvana. Nobody could help me. All they could tell me was, "I'm sorry," and they switched me over from this person to that person and you can't even talk to anybody. All they do is text and do a chat online. You cannot talk to anybody human. Do not buy a car from Carvana. Bad, bad idea. I had something else that was wrong with the vehicle and they didn't cover that on the extra warranty Plus package neither. Please do not purchase a vehicle from Carvana. Bad idea!!!!

I’ve bought many cars in my life, from Volkswagen Beetles to Alfa Romeos to Infinitis. Some used and some new. My experience with Carvana is absolutely the worst car buying experience I’ve ever had. It took a couple of hours to complete the initial paperwork online. This task was not too onerous. After selecting the vehicle and completing the paperwork, I arranged financing through my bank, only to find out that my bank would not transfer the funds directly to Carvana because they had so many problems with them. They would only send a check to Carvana. I agreed to have them FedEx the check to Carvana so that I would be able to pick up the car today (Wednesday).

Great until you get the car and there are unmentioned damages to the vehicle. When you report the damage, advocates tell you to report it to silver rock (a subsidiary warranty company owned by Carvana’s umbrella). Silver Rock tells you, “…normal wear and tear…” which is a flat out lie. I have cars twice the age of the car I’ve purchased from them in better condition. Bought a Wrangler for a fleet and have a 2011 which has 0 wear and tear issues with 5x the amount of miles.

Not a good experience. After giving me an offer it expired and when I needed a new appraisal they drug their feet and couldn't explain why. It took over 6 days to get a new appraisal, in fact, I still haven't received a new appraisa,l so I gave up and used Car Fax.

I want to personally speak to the shareholders because if they want to protect their brand then the New York Hub is the absolute worst!!! Seven failed deliveries and faulty emission are being conducted! Throw the ENTIRE NYC away!!!

This was the second vehicle that I purchased from Carvana. I am not sure why I went back when the first purchase was less than stellar. With the first vehicle, I had been promised that some cosmetic issues would be taken care of and that I would get a phone call to set all that up. Weeks went by and no one called. I reached out to them on numerous occasions and got nowhere so none of the cosmetics were taken care of. Not that big of a deal, it was cosmetic.

Customer service and everything was great… but I would suggest that you never buy a car that you don’t see first and I would recommend this place to no one after my experience… I bought a 2015 Cadillac ATS.. It ran good for about two months and it’s been a money pit ever since…. The car had major serious issues that were covered up and I am now having to abandon a 17,000 remaining on my loan…. Because a car has completely broke down 7000 repairs….

I bought a car on Saturday and the funds were removed from my bank account immediately. I cancelled the purchase on Sunday and Carvana is holding my funds for 15 days. If the company goes bankrupt the purchaser [me] loses those funds, an unsecured loan. The customer service at Carvana is a joke.

I liked Carvana about 10 years ago but now??? Customer service is terrible, sold me a car that has mechanical issues and wasn’t properly detail cleaned. Currently looking to utilize Texas lemon laws to get out of this $32k headache.

What a disappointing experience. Our 2024 Nissan Armada was delivered today. Right away it was obvious that the damage listed in the vehicle description online was not honest. There was much more damage -clearly visible - including several chips and cracks in the windshield. Cheap plastic floor mats were inside, not the Nissan factory mats. A few gouges in the paint that looked like someone painted over with nail polish. Long waits for “customer service.” Indifferent “advocates” and a “screw you” attitude toward the problem were frustrating. This was our first and last time using Carvana, and we will warn friends and family not to use them. The whole process felt dishonest.

We decided to give Carvana a try since they seemed to have the best price for what we wanted. The pictures Carvana posted online were clear and the 360 view was nice, or so we believed. Carvana showed and listed the dents and scratches so we THOUGHT we knew what we were purchasing. The vehicle arrived on time and the agent bringing the vehicle to us kept us informed of exact time he would arrive. When he took the vehicle off of the truck, he pointed out a cracked tail light which he said happened after purchase.

I strongly advise staying away from Carvana due to my experience with them. Their business practices are misleading and dishonest. I traded in my 2019 Silverado with a 5.3L V8 and ordered another truck through Carvana. All of the paperwork and the website listed the vehicle as being in perfect condition with a 5.3L V8 engine. However, when the delivery driver arrived, he parked down the street and insisted I sign all the paperwork before I could see the truck. When I finally got to inspect and test-drive it, I discovered it had a 2.7L engine instead of the advertised 5.3L. On top of that, the truck had bodywork done, even though Carvana claimed it had no accident history.

Purchased a vehicle 8/25 from Carvana, the vehicle came with damage that was not reported during the sale. I noticed two separate gouges on the front bumper. I reported it the next day and attempted to get the bumper repaired. I was told it’s “minor” and they will not cover it even if it wasn’t reported during the sale. Carvana told me I am responsible to repair the bumper and that is a “firm decision”. Moral of the story is, make sure you look the vehicle over carefully before the driver that delivered it leaves. Because of the poor customer service, I do not recommend purchasing from Carvana unless you plan to look at the vehicle before you finalize any paperwork.

Worst car buying experience ever. After purchasing the truck, I was delayed 2 times for a total of 2weeks before I had to change the truck, order another truck. After I got the vehicle, 100 miles later, the check engine light came on while engine running rough and truck started overheating. I took the truck to a authorized dealer who after inspection, said the truck needs a major tune-up, the brakes are 3mm very close to metal on metal, the thermostat is bad. I went through the 14 day warranty and that claim took another 2 days and the shop still has my truck after 4 days. All Scamvana can offer is apologies, no compensation, nothing.

Let's start with this: this experience was supposed to be better and easier than dealing with a dealership, but it hasn't been. This experience has been a real pain, to say the least. I found a vehicle to start with at the beginning of Sept 2025, and the process seemed pretty straightforward. I paid the shipping fee($1990), completed my trade-in paperwork, signed all the necessary documents, and thought everything was ready to go. Gave them a week and a half to deliver the vehicle to the pickup location. I had to travel to this delivery location, so I booked a hotel and arranged my travel plans accordingly. They emailed me two days prior, changed the delivery date, and apologized. So, I cancelled my travel plans, and they did give me $ 250 off my next purchase for my troubles, so I guess at least they did try. FYI, be prepared to hear 'sorry' a lot from Caravan.

Extremely Disappointed! We spent two weeks looking on Carvana's website looking for the right car, we spent a lot of time looking at all the pictures to verify it didn’t have anything wrong that we couldn’t deal with, most things on their website were small. We found what my wife wanted, got approved, set up delivery and it was delivered this past Sunday!!

I hate to be this guy, but… I purchased a Nissan Armada from Carvana, and while most of the buying process went smoothly, my experience after delivery has been disappointing. The vehicle was listed as including the 3rd row mat, which is a custom mat that comes with the Platinum package, but the SUV arrived with no mats at all.

While the beginning of our experience was a good one, thinking we had gotten exactly what we wanted, turned sour before delivery. The Buick Encore we were about to finance had over 100 dents from hail damage, and it only made it 7 miles before overheating. There is no way this vehicle was cosmetically or mechanically inspected and this missed. Obviously we wanted them to pick it up, their consumer department said they would make it right, well they of course did not. That call they were going to give me at 8 am never happened. At 1 pm I called them again and asked them to just come get it, mind you the lot is 7 miles away and they gave us a 12 hour window, 8 to 8, never called at all and knocked on the door at 930 pm. Yes, couldn't even make that huge window.

Liars. I was approved. The loan was funded, but my car was never delivered. This company is fraudulent, and I will pursue litigation for slander per se. This does not make any sense. Two weeks trying to buy a car from these people. If they want to be idiots. I got something for them.

Carvana sold me a car based on fictitious mileage information which has complicated the registration of my vehicle. Not an honest company. They wait 7 days to start your vehicle registration, giving you a 7-day return period. Then, boom! You can't return the vehicle! Even though it was sold to you based on false mileage information they provided. I smell a lawsuit for Carvana....

A terrible experience. They damaged the car during transport. Wouldn't refund any portion of the delivery fee. Tried to charge a $100 deductible for the repair. Refused to give me a Toyota Corolla as a rental when I bought a 1/2 ton truck. And I had to arrange everything and front the money for their mistake.

I have purchased 2 cars from Carvana. This last one will be my last one. They refuse, after I paid it off, to get me my title. They say I have to go to the DMV and get it. So for the privilege of paying my car off they drop all responsibility in my lap. And Ohio doesn't have a DMV, and the BMV doesn't do the title, the clerk of courts does. They are only open from 8a-4p, so I have to take time off of work. Bridgecrest//Drive Time//Carvana is a horrible company when you no longer owe them money.

Beware of people who actually work for them and lack of control over their employees! Make sure that you have double-checked everything, have taken ALL(!!!) the valuables out before leaving the car with a Carvana representative. I left my New Jersey EZ-Pass tag that was attached to windshield. The dishonest staff that they keep on board would rather sell/pass a tag to someone for (essentially) fraudulent use. My tag has been extensively used and racked up north of $700 toll charges within less than a week. Therefore, I'm very much dissatisfied. They know my e-mail and phone number and could have contacted me to return such a vital device that I use every day to pay for tolls.

I spent over $2,000 to have my car shipped with Carvana, and what did I get in return? Nothing but frustration. Carvana moved my appointment not once, but twice—and the final time was the very day the car was supposed to be delivered. That’s not just poor planning, that’s outright disrespect for the customer’s time and money. When you pay thousands of dollars up front, you expect professionalism, reliability, and at the very least, basic communication. Instead, Carvana proved to be completely unreliable and careless. I rearranged my schedule, made plans around delivery, and trusted their process. Instead, they left me stranded and out thousands of dollars, with zero accountability.

Be very, very cautious when purchasing. I selected a 2025 vehicle and then switched to a 2024. The delivery on the 2025 was $290 and the car was located in Northern California per Carfax. When changing to the 2024, the delivery price from Oregon was somehow raised to include my $1,600 down payment to equal $1,890.00. I cancelled everything and CARVANA kept the $1,890. They cannot produce the original electronically signed document stating the vehicles already sold. BE CAREFUL.

Awful experience all around. Never again. Many thing were not fully disclosed and later on realized missing parts and problems that were never disclosed. Too many issues that the company never wished to rectify. Buyer beware.

I bought a 2012 Fiat 500 Abarth w 68k miles. Looked great on outside and the 150 pt inspection looked like it was taken care of. Drove for 3 days and seemed ok. I took to a shop and saw that everything underbody was rusted. Every bolt head, brake calipers. 4 leaking hoses. The mechanic said any kind of maintenance would have been a nightmare. Of course that’s not mentioned in description. Returned!!

I recently purchased a Mercedes Benz GLA 300 from Carvana, and I want to share my experience to warn others. When the delivery truck arrived at my apartment for the trade, the car looked nice on the outside. But the moment I opened the door, I noticed the interior was not clean and there was a strong odor. I contacted Carvana immediately, and they offered me a $100 check to get the car detailed. The next day, I discovered a crack in the passenger-side dash window. When I reported it, Carvana told me to list all issues and contact one of their partner companies. That company eventually got back to me and essentially said it was my problem now—they would not help with the odor or the window.

The Buying process was awesome. Everyone was helpful and great at answering my questions. I get the car and took it to get checked out at a shop. The shop discovered it had major leaks in the turbo. The was on the 7th day so I call Carvana to switch the car out. The person I spoke with said it's my 7th day. I have to go through the warranty company so I did what I was told.

Called about a car I placed on hold. Am pre-approved for a loan. During the purchase process, they make you provide your bank account information. My bank won’t move the funds until they see the dealer sheet. Called the local Carvana office to have them fax the sheet. Was provided a 1-800 number which told me they only text. Started texting someone who was not able to help at all. Said I need to speak to an Advocate. Complete waste of my time. A horrible business model. The use of automated answering systems and the refusal to permit customers to speak to a human cost them an easy sell. I was told they wish me good luck in finding a vehicle. What a joke! I would rather deal with scaling used car salesman which I despise than deal with automated systems that are no help whatsoever!!!!

Bought the Vehicle from Carvana. Car was delivered on time. Day 3, the drivers side Rocker panel falls off the vehicle. Call Silverrock to get in for a repair. No loaner covered so have to spend $60 each way for an Uber. Repair complete. Month 2 stereo sound begins shutting off randomly and get an alert to Service Safety Restraint system. Car is under Manufacture warranty so I make an appointment and take the vehicle in. Dealer calls and tells me they will cover the repair but they should not and they will show me when I pick it up. What they showed me was completely disturbing.

Bad bad service! I would not recommend buying in Las Vegas, I was schedule at 2:00 pm. They got me in at 2:30-2:40, and then they rushed me to give me the car, overlooking the scratch in the front mirror, and without instructing how to even get the car started (since Tesla has a couple of different fixtures than other automatic cars). They handle me the keys and when I asked how to drive it the guy made fun of me.

All they did was wash the car. Dirty oil, no dipstick. Refused repairs that should have been covered per their published terms. Nearly impossible to speak with a person. No continuity or collaboration between Carvana and Bridgecrest (financing). Horrible customer experience save the guy who dropped the car off. Would recommend staying far away from Carvana, unless you desire anxiety and disappointment as your new hobby.

Happy with most everything. The car is very nice and drives well. I wish they would have mentioned the moderate rust damage under the vehicle. Since I live in a dry area I am not concerned with further rust damage and I can treat the existing damage.

I put in an application, was approved, they took my $XXk within 20 minutes of providing the information, then declined my application and told me it would take 10 to 15 days to get my money back!!! UNACCEPTABLE!! What horrible policy...for me... they get to get interest on my money for 15 days! Horrible. I was declined for a fixable issue, but I will never purchase a vehicle from Carvana

I was ready to pick up the car in a few hours before they let me know that the car had been pulled. This was after I had already paid for it. I tried to find another similar car and did find one for less expensive. It has now been months since they have not refunded me the difference.

Wow... I am SOOOO beyond disappointed with Carvana. The actual purchase and delivery were easy. Then, 3 weeks later, the BMW X3 we purchased needs major repair work. Carvana will do nothing to help. Contacted the warranty company. They recommended 2 shops, the 1st said they are unable to do the repairs, and the second can't get us in for another week. So, we are unable to drive the car we were so excited to purchase, JUST 3 WEEKS LATER. I have spent a ton of time on phone with carvana and warranty company, and the best solution they can come up with is to get the car to the repair shop in a week and wait until it's done.

They flat out lied to me. Do not buy a car from Carvana as they will lie to you. They say they will pay for the tags title and registraition but that is a lie and they overcharge you for stuff. And the packet does get mailed in time which cost more money.

I recently placed an order for the vehicle listed below: Vehicle Listing. After re-placing the order, it was declined again with the only explanation being that the documents I provided could not be verified. Earlier today, I spoke with an “Underwriter” to discuss how I could apply my payment, as I was planning to wire the funds. Instead, I was informed that I would need to provide a cashier’s check. During that call, I also disclosed that I intended to purchase the vehicle using my Trust account, but was told that Carvana policies do not allow this. I then made it clear that I was fully prepared to provide a cashier’s check drawn from my personal checking account.

So convenient until you get it home and everything starts magically breaking all at once. Transmission, breaks, AC, you name it. You have to fight tooth and nail to get them to cover what’s under warranty, their inspection is a farce and apparently purely cosmetic, and they’ll give you the run around on the phone when you call with issues and refuse to reimburse rentals they supposedly cover. Don’t buy from them. It’s a bigger headache than it’s worth and you’ll end up stuck without a vehicle while they play stupid about the issues and then hang up on you if you persist in speaking to someone higher who can actually help. Would give zero stars if I could. Huge mistake.

I’ll never buy from Carvana again. The experience and the product I received was horrible. First, my appointment was rescheduled twice for a reason they would not give me. Secondly, after receiving the car, it needed to be inspected, which they didn’t tell me as well. I got the car inspected Three weeks after having it and I needed a front brakes. They said that that was my responsibility because it’s wear and tear. I did not put wear and tear on those brakes in a month. Thirdly, my car was skipping so I took it to a company that dealt with the warranty. They called me and said I needed back drums and brakes, my wheel bearing needed to be replaced, and all my tires needed to be replaced. With that being said, the only thing that the warranty covered was the wheel bearing. I had to pay over $1000 to get everything else replaced.

Awful experience starting from delivery. Paid for delivery to the nearest Walmart. Was there waiting and they called and went to a Walmart over 2 hours away even though I provided the correct address. Day 8 whole exhaust system goes and tire sensor. Got that fixed under special 14 day warranty. Now day 97 transmission is going, scraping sound from stuck rotor, thermostat won't work therefore AC won't work and another tire pressure sensor is broke. It's one problem after another. Nearest garage that takes the SilverRock warranty is over an hour away. A garage squeezed me in on day 99 to start a claim. Other garage an hour away couldn't get me in before the 100 day warranty. It's awful customer service.

No help whatsoever with customer service. The so-called leadership higher-ups even sound like they are reading from a script. Nobody can fix an issue. I just kept getting transferred to different people. 5 people later and about 3 hours of phone calls, still no resolution. The only person that ever contacted me from Carvana was the delivery driver. This guy was high as a kite and the car smells like ** still. Have nice damaged front lawn from him peeling out in fresh laid Bermuda grass. Haven't heard from so called Emma from leadership yet. Spencer did not help whatsoever. He read straight from a book to me. The hub my car came from in Union City, GA, has yet to contact me. Never Again.

Absolute zero. I picked up my Audi Q3 24 hours ago. On the drive home on the highway, which was 40 minutes, the brakes made a loud knocking sound and shook the entire vehicle. I made an appointment immediately with a referred garage. The garage told me the brake pads were completely shot and the rear passenger tire lug nuts were WELDED ON. They couldn’t get the tire off without breaking the rim. I asked Carvana to pick up the vehicle for return, which they agreed to, but for the replacement vehicle they would not waive the shipping fee - $600. How would I pick up a vehicle when I have no vehicle?! I will not purchase from them again. Very disappointing. They need to do a better job of inspecting vehicles before reselling them.

So I got a 2023 Jeep Grand Cherokee on July 1 and here it is August 14 and my check engine light is on and the car won’t turn on at all. The diagnostics test came back that I need a Timing Chain. That’s a $4000 job in which I can’t afford. I use this vehicle for work so I went over on the warranty miles that Carvana gave so now the car is just parked. Basically after a $3000 down payment and after paying only one car note, I’m on the verge of having to let it go back and mess my credit up even more and Carvana won’t help AT ALL. I haven’t even had the car a whole month and a half and I already have a $4000 engine problem!!! This is the worst situation I’ve ever been in. I hate the day that someone recommended Carvana to me. It was so easy to get the car that I should’ve known that something negative was going to follow.

I recently purchased a 2011 Toyota Highlander from Carvana with only 36K miles. The purchasing and finance process was a breeze (good stuff there). I have been quite dissatisfied with the 100 day "warranty" and the service repair provider SilverRock. After it was delivered, I noticed that the driver's side window did not go down all the way and made an awful clunking sound when the window closed. So I initiated a warranty claim, found an in-network provider (Meineke on Mill Plain in Vancouver, WA). That issue was fixed. Ok fine... should've been easy to spot BEFORE delivery, but it got repaired.

Carvana delivered a vehicle that couldn't even pass a state inspection. My wish was to never speak to a salesman again but this is worse. My car was delivered with windshield wipers and tires that need to be replaced. So much for 150 point inspection if something so simple is missed. This list could grow after I bring it to a mechanic. (I'm still in the return window.)

Carvana failed to register my license plate. Even though an email confirmed it was registered and my license plate was mailed and would be received within 5-10 business days. I had to pay more money to City Hall to register my license plate. Two days before temporary plate expiring.

It went very smoothly for the most part. The car was much dirtier than I expected, like driven through a mud whole dirty. Not a big deal but still a little disappointing. Also had a fresh door ding from transport (still had paint from whatever hit it in the middle of the passenger door). Buying experience was great. Just be aware of the condition of the car you are buying.

I was given a quote to buy my truck that wasn't to expire until 8/15 but when I agreed to the quoted amount before the 15th Carvana reneged on the amount and lower the offer by $200 dollars. Don't understand why they would do that.

I am a ED nurse and in graduate school. My partner works for FEMA. We are *busy*. We bought a 2017 Mercedes GLC300 with Carvana this year and our experience was not great. First, the car was in another state and we didn't have the time to go look at it in person. BAD. After delivery we discovered many problems that were not mentioned AT ALL in the listing that were NOT cosmetic including a boot that needed immediate replacement, bad tires, seat heaters not working, the back trunk doesn't stop when you're loading groceries into the cargo area- like it immediately starts going down after it gets to the top- I literally injured my shoulder due to this. These are some of the most inconvenient issues but there are MANY more.

The delivery of the car was late and delayed twice, once do to (it wouldn't fit on the transport truck) and then (the car had bald tires with cords showing), I still waiting on delivery, I needed a car to get to my job, I plan on taking it straight to a qualified dealer for a full inspection when it arrives. So far the company seems incompetent and its employees un-reliable. I'll let you guys know how bad it gets. I think I got ripped off. Sad face.

This was by far the WORST vehicle buying experience I have ever had. When I saw the car online with the low mileage, everything looked ok based on the photos they had posted. They had 4 small imperfections noted, which for what they had shown, was not a deal breaker, however, the next hour after delivery and having to re-clean the entire car was a different story. When they dropped it off, the delivery driver apologized for the mud that was all over one side of it due to their parking lot being not paved and full of mud holes. He even pointed out a big chunk of the rubber on the front tire that was missing and he was going to make a note of it. I pointed out the side mldg was coming off and he stated that Carvana would not fix and chalk it up to normal wear and tear.

The buying process was easy when the vehicle showed up with one key fob. Carvana took care of having a second key fob provided as this was in the pictures for the vehicle. I thoroughly reviewed the vehicle. Had pictures from the website and notes prior to accepting delivery and had thoroughly done research regarding the vehicle and prior ownership.

I purchased a 2022 Tesla Model 3 from Carvana. The purchase process was super easy, and not having to go to a dealership made buying a car much more convenient. The delivery person was very nice, and walked me through the process of signing the documents, and answered all of the questions that I had. With that said, this is unfortunately the first and the last time that I ever purchase a vehicle from Carvana! Here is my experience…

On 7/30/25, Carvana delivered my vehicle with a windshield crack directly in my driver’s eyeline. This was never disclosed in the online listing or in their “Condition” section, even though that section listed other cosmetic flaws like scratches. I contacted customer service immediately. Two chat reps claimed the crack must have happened after delivery (it did not) and abruptly ended the chats after sending the same canned “I know this wasn’t the resolution you wanted” macro. No one tried to help.

Horrible process!!! You'll be on the phone and on hold forever!!! They cancel your delivery constantly. It was a 3 day process of complete chaos and organization. Most of the customer service is outsourced so there is also a language barrier. Don't waste your time!

These people act like they’re doing you a favor by selling you a car. Every step of the way was a headache! Then when I finally got my car, it was dirty! The only reason I have 2 stars is because the delivery driver was very nice, otherwise no other human I dealt with had any customer service skills. Save yourself the headaches and go somewhere else.

I initially purchased a 2017 yukon from Carvana, however in the first few days I heard an engine knocking noise, and sure enough it would need a new motor. I swapped it for a newer 2019 yukon, which felt good at first. After a few days I noticed a few things. I could feel the engine move when I accelerated, and I could feel something kinda... kick... when it downshifted. The first mechanic found broken motor mounts... plural. After that was fixed I still felt some issues in the transmission, but after bringing it to a few in network repair shops they couldn't find anything. Then the transmission started overheating. When the mechanics opened up the fluid pan, it was full of metal, and needed a new transmission.

I was looking forward to buying a car online because I didn't want to spend my time at a dealership. Unfortunately, this was a bad experience. I paid a $590 shipping fee for a car, but upon arrival, the brakes sounded like a Mack truck and needed to be replaced. I'm baffled that the car passed inspection with bad brakes. I rejected that car and ordered two other vehicles, but I had to reject those cars too due to mismatched tires, an auto hold malfunction button, and brake issues. The only positive has been customer service. The representatives are very friendly and try their best to assist. I'm now waiting to see if they will refund my $590 shipping cost, given that they shipped cars with issues.

I bought a 2021 VW Atlas, and it breaks down on me every 2-3 months, something major needs to be done or replaced. I would say don’t buy a car from Carvana. If you want a reliable vehicle this has literally been nothing but a headache. Even the mechanics have a problem with the warranty place (Silverrock). This experience has been nothing but a headache. Carvana is convenient at the beginning because you don’t have to go into a dealership, but it is an absolute headache once the car is purchased.

I started the process to buy a car a few days ago. After I decided to cancel the purchase (email from them verified cancellation) They attempted to take funds via ACH from my bank account days later. I transferred the $$$ out of the acct, thankfully the transaction was declined for insufficient funds. They stated they would “review” my refund… I’m a repeat customer. The first time in 2018 went fine. Based on these BBB reviews they have really gone downhill over the past few years. I feel like I avoided what could have been a nightmare experience! Zero stars for this experience. I accidentally hit 1 star, couldn’t remove.

Overall my experience was great. Carvana offered me more than I expected for my car and I was able to find what I wanted at a great price. I appreciate the ease of the purchase and transition of vehicles! Unfortunately my vehicle arrived w/ windshield damage that happened in transit, and before I took ownership. Carvana has refused any services even though the vehicle was still in their care. I do not think it is right or remotely fair for me to pay for damages to a vehicle I did not own yet. When I asked the technician, when I received the vehicle, she passed me card through the window and went on her way. Other than that the purchase was perfect.

So here's the situation... Do not buy from Carvana. Basically, my entire situation has been horrible. My car arrived two days late due to Carvana losing my car in one of their warehouses, and then my car was sold and brought to me without a proper engine or coolant. I have my car in a shop right now, and the warranty company has been refusing to do what the shop is asking of them. My car broke down not even a full two hours after I left Mississippi on the night of July 30, and I spent the entire 31st a little past Jonesboro, Arkansas. They charged me $219 for it to be towed even though it is their fault and have pushed us a week plus past when we are supposed to be in Oregon. This has been an awful experience through and through, and I cannot speak any worse about Carvana.

I recently purchased a car from Carvana. The car was delivered not detailed at all, the whole car was filthy. I had to get it state inspected and had to replace all 4 tires, 2 worn past the wear bars and 1 had a broken belt and 1 with a chunk taken out of the sidewall. Tried to call about the 7 day warranty and I would have to bring it to a repair shop the Carvana chooses and let them take pictures of the tires and wait for it to be approved before getting new tires. The repair shop told me that it would probably take days for the approval if in fact it was approved. The warranty is a joke. Would never buy from them again, beware of this dealer. Thankfully I have a good mechanic to check out the car.

Vehicle had damage at delivery that was not disclosed on website. Driver agreed and made documentation of said damage. Driver said they would take care of getting fixed. Carvana declined to fix damage to vehicle!

Literally worst car buying experience EVER. Clearly the CEO and other management just don't even care as I have written 2 letters with no response. Carvana clearly could care less. Carvana screwed up the licensing process and then on top of $799 I paid to them to complete the license paid another $350 to get their mess fixed. Then I find out the care is not as was sold and warranty is much shorter than they had on their website. So have turned the entire file over to the IN Attorney General who has a large file on Carvana and are planning to prosecute. Save yourself the worry and buy from fa reputable dealer. I've saved a couple friends so far who were going to buy Carvana and switched to a local dealer. My new mission in life!

Started a purchase with Carvana with a trade in. Terms were agreed to then after the terms we already set Carvana jacked up the interest rate and tried to hide it. I immediately canceled the purchase, I do not recommend doing business with their financing department.

When choosing Carvana, I knew I'd overpay for a used car but it was a bit beyond even what I anticipated. The trade in value compared to loan makes gap coverage an absolute must and I still wish the price had been closer to the actual value of the car. Aside from the price point though, I've absolutely loved my Carvana experience!

I’ve been a loyal Carvana customer for over 4 years and appreciated their easy, hassle-free buying process—until recently. In March 2024, I purchased a 2021 Mercedes-Benz GLE 450. By late July, the A/C failed. No warranty, long dealership wait times, and unbearable Southern heat made it a nightmare. I traded it back in after winter. In March 2025, I bought a 2020 BMW X5 40i—this time with the Care Plus warranty. Shockingly, the A/C failed again in late July 2025, almost exactly one year later.

I recently tried to purchase a vehicle. It was delayed 4 times due to transportation. My truck was literally 25 miles from me but they couldn't give me a real reason why. They refuse to help or call the dealer it was at to find out why. Absolutely the worst customer service I've ever received. Now I have to find another vehicle after waiting 4 weeks for this to be canceled.

Navigating the app was difficult, as I had to repeat entries multiple times. I also began getting message that “another buyer” was also interested in the vehicle. Eventually was told the “other buyer” was me. I tried conversing with the AI about tag process, as I wanted to reuse my existing tag, but this went nowhere. Not being able to speak with a person throughout the purchase process was a problem.

As far as I’m concerned, they stole my money! Was approved, charged a shipping fee, then flagged I needed more paperwork so canceled order. Carvana then withdrew my down payment amount from my bank account! After order was canceled. Never shipped anything and refuse to refund me shipping costs and made me wait a month to return my down payment! If I could sue I would!!!

I was told they would take my international driving license. They took my order and my money, then called me after to ask for my MA driving license. I explained the situation, they said they weren’t sure, even though they accepted my international driving and took my money. They ended up cancelling my order. It’s now been a week and I still haven’t received my money back. They are saying it could take another 15 business days which is ridiculous. Awful, avoid.

Anyone you talk to on the phone has different guidelines. You upload your documents only to be told to resend them a different way. And when you call to confirm they received them. A different sales rep tells you they need them sent a different way. All to waste your time and effort only to have deal expire and charge you more money. Don’t ever deal with Carvana. They will take you down payment and shipping costs upfront and then give you the runaround. Absolutely terrible business.