Carvana Reviews

Saturday morning, I finally found the exact vehicle I was looking for and put a preorder on it as photos and details were not posted yet. Tuesday, I received notification from email that I canceled my preorder. I click on Carvana to see who and why my preorder was cancelled. It shows vehicle is no longer available. I instantly go to the texts message where they had confirmed my preorder and asked why was my preorder cancelled. I get texted back that only I can cancel my preorder and that they can't on their end. This obviously a lie because I did no such thing. I have waited 4 days for photos of vehicle to be posted. Then they had the nerve to ask if they can help me find another vehicle. Another bait them with a can't be real vehicle and then try to sell them another one. NO WAY, you have lost my sale and we pay in full with cash when we purchase vehicles.

Get a car from Carmax, not Carvana. Both cars came with dangerous tire set, nasty exterior cosmetic issues, alignment issues, worn out brakes. Carmax fixed everything! Carvana fixed nothing, even wasted a week of my time sending me through a warranty process that was useless. I sent multiple emails to various Carvana Executives. They never answered. Customer service and 132 point inspection were jokes. Only the joke was on me. I had to wrestle some with Carmax, but eventually they fixed everything from replacing dangerous tires, electrical issues, cosmetic issues, etc. All without the extra warranty. Still have Carmax car 5 years later. Sent Carvana car back with a sigh of relief. Be warned.

Scheduled an appointment for Saturday and signed the contract as soon as I got it. Right after signing they confirmed my appointment for Monday instead without any clear communication that they can’t make the appointment. Now I can’t reach anyone there as besides the useless bot. Need to go through all the hassle of rescheduling my insurance cancelation and have to deal with this on top of my move abroad. Horrible service.

If a client has problems of any kind with Carvana their customer service is the worst service I ever received. Carvana just don’t care after purchase is done. I cannot believe why they still in business or the government hasn't shut down this company. Just bad.

Carvana has changed. I have never experienced a company who has worked so hard to not make a sale. I have a car with them and was trying to get another one through them. I have been late last year in September but have been on/before time ever since. They’re telling me now I have to wait until April 13th. Like if you’re going to approve me in 12 days, what is the difference approving me today? Like they literally take out the money and tell you that you can’t get the car and have to wait for the 13th and on top of that have to wait 10 days for your money back. Like why take the money out if you’re not getting the car??? Like that is ridiculous. Then have you talk to different reps that tell you different things.

The inventory offered many choices and it was easy to buy the car. Delivery was delayed but was great when it happened. The car is very nice. Everything advertised. But the registration is late, my temporary tag expires today. And no real help is forthcoming from them. They refer me to the dashboard that shows only that registration is complete. I now have to wait with an unregistered car.

I thought that this would be a better more seamless process than going to a dealer and I was wrong. I placed my order on a Wednesday. Shipping fee and down payment came out of my account and were posted by Friday. Monday rolls around and I’m being told that even though the money is out my account Carvana does not have the funds and my order is at risk of being cancelled. Carvana has plaid set up and can see for themselves that down payment got taken out. This has been the absolute worst experience. I should have went and spent 5 hours in a dealership I would have walked out with my car and nobody trying to lie about funds coming out when it’s been out my account for 3 days.

1 star because I can't give 0. We went through all of the steps to purchase a vehicle for our son with 50% down and 50% self-assured financing through our credit union. The day of delivery, during the window for delivery, we received a call that the vehicle would not pass state inspection. We were presented with 3 options; 1. wait for the necessary repairs to be made, hope it passed inspection and have the vehicle delivered, no ETA, 2. Find another vehicle or 3. Get a refund.

The purchase process was easy. Unfortunately, I didn't like the vehicle and returned it. The vehicle was returned 3 weeks ago, Carvana said they issued a credit back to my bank, it's been 2 weeks and still no funds in my account. I filed a complaint, they said the refund was processed but unsuccessful, so they will issue a check instead. I was informed that it will take another 3-4 weeks for processing and shipping of the check. Very frustrating, it literally took Carvana 1 day to withdrew the funds, now it will take over a month to get it back. Don't buy from them!

I was going to purchase a Kia Soul from them this month and canceled because it was an electric engine. They charged me $300 for a delivery fee. They advertise 7days full refund but that is a lie. They refuse to give me my money back and said that I was given instructions on how to cancel even though the option to cancel was nowhere to be found on my dashboard. Bottom line, be very careful when making a purchase with them. They have a huge class act against them for not providing vehicle titles to customers. They have many predatory practices.

Bought a truck from Carvana about 5 years ago and went smoothly so thought I would try again and this time has been a nightmare. 2021 tacoma with 30k miles and no issues reported. I get the truck and the undercarriage and motor are covered in rust. inside reeks of smoke, and the rear right door was broken. They wanted to pawn me off on the warranty company to address the rust and broken door. I tried to swap the truck and they made me drive an hour in to get the new one. I show up and the truck that clearly said 4x4 online was not a 4x4.. So I rejected the swap and asked to cancel it. They couldn't give me a ride home so I had to take a truck back.

I had the most unpleasant experience ever with this company and I absolutely cannot recommend it. They were quick to take my money without ensuring they had everything they needed in the first place. On top of that, every person I spoke to gave me completely different information. I followed the instructions given by one person, only to be told by someone else that it was wrong. To make matters worse, I started the purchase of a car and they took $2200 out of my account instantly. Then, I received a phone call stating that I needed to remove a lock on my credit report. Instead of putting my order on hold, the person cancelled it, causing me to lose the car. However, they still had my money and told me that it would take 5 days to process and another 10 days to return the money.

I purchased a 2015 Chrysler 200C from Carvana on 2/29/2024. When I received the car there was a smell of burning coolant and shipped with bald tires (even though it was supposed to be replaced by them prior to shipping) so I had it inspected by one of Carvana's insurance company SilverRock's authorized service centers. A mechanic ruled that when Carvana changed the coolant they spilt some on the engine and they cleaned it up for free. Not even 3 weeks after, a check engine light comes on with code P0302 for a Cylinder 2 Misfire. The authorized service center noted that the Spark Plugs and Ignition Coils were bad.

I have bought two vehicles from Carvana this year and sold them one of the vehicles I was leasing from another company. When I bought my first vehicle at Carvana (2015 Toyota Corolla), the agent of representatives (Registration Department) would ask for documents (proof of insurance, ID etc...) and every time I'd send to them, I would receive either a text or email from them saying they haven't received anything and if I didn't send them by the deadline (next day at 11 am), I would lose the vehicle to another buyer. I would email them and then call them. They'd tell me they haven't received anything. I'd proceed by sending them everything they asked while I was on the phone with them until they confirmed they received everything. That was a bad experience, but I thought it was an isolated incident.

I am a two time customer of Carvana. Purchased two BMWs: an I3 and a 530i. Neither of those transactions were smooth, but I gave them the benefit of the doubt. So I decided to purchase a third vehicle through them. This time, they treated me like utter garbage. Put me through the ringer on income verification. I am Self Employed, with more than enough money to buy the vehicle outright, but I was buying this one for my business and could use the write-off. I'm sorry, their customer service agents are just not intelligent people. They just read from a script. Rude and unhelpful. Pros: Yes they will approve just about anyone. Cons: READ the fine print regarding the warranty. That SilverRock company will run you around to every Pep Boys and AAMCO they can before they will let you take a car to the dealer.

I ordered 2 cars from Carvana. Both came in with significant issues and could not be driven off the lot. The second car had a fault that was cleared using an OBD tool. Had I not checked with my own OBD, I wouldn't have known and had some very high repair bills. I believe this constitutes fraud. Do not buy a car from this company. Problems are covered up, support is terrible, and once you drive it off the lot you could be in for some very expensive repair bills.

I did everything I was asked to do in a prompt manner. The day of my pick up I called to double check if everything was complete and ready. I then found out that they no longer had my car. I was told different advice from just about everyone I spoke to at this place. I am very disappointed and will never buy a car here.

After you go through process of Carvana read reviews.. Not good at all Carvana especially Nashville Carvana..Shame on you guys in Nashville.. Then go to Carmax.. Carmax is a totally different vibe and everything is better with Carmax.

MULTIPLE Issues with Loan Approval and Refund Process.1. Despite providing bank records and tax documentation to verify our income, CARVANA rejected our application. This is surprising considering I have been successfully self-employed for over a decade and have used my income documentation to purchase two vehicles in the past without a co-signer. One of which was brand new. 2. Not only did they take our shipping fee and down payment, but they have now failed to refund our down payment after rejecting our income documentation. It has now been 12 days since the initial transaction, and after speaking to a customer service representative named Tyler, we were informed that the refund process was never initiated. Tyler mentioned that it would take an additional 10 days before we receive our refund, which is unacceptable. This entire situation is outrageous and has caused us unnecessary stress and inconvenience. We expect prompt resolution of this issue from CARVANA.

Carvana "supposed" make car buying smooth and easy but it is definitely the opposite!! I am supposed to receive my car today! I planned my life around this delivery date and they canceled it the very last hour! SOOO angry because it supposed to be a great day receiving a new car!! NO ONE can help me with this situation and I have to wait ANOTHER WEEKKKK for the car to deliver!!! I thought Carvana's supposed to make the pick and delivery process easy?? How is this a thing?? Will never work and recommend carvana to anyone!! Thinking of canceling the order!!!

So the buying experience was very easy. We picked out a vehicle and they delivered it to us. What wasn't a good experience was the fact we asked to transfer a tag we currently had on the exact vehicle we traded in for the new vehicle. We were told we could do that but they ended up sending us a new tag which we had to pay for when we already had a tag. Then two months later we receive a letter from the DMV saying my husband is getting his license suspended due to not having insurance on the car we TRADED to Carvana two months ago! The DMV has no record of the car being sold to them so.. again, now we have to take off work to go to the DMV and straighten that out. NOT an overall good experience due to these issues.

I had bought a 2022 Tahoe for 54,000 on 2/2124. They pulled the money out of my account immediately, plus shipping fee. On 2/23 I was notified that the car was no longer available (it was a partner vehicle, so it's listed in multiple places). They then said they would not refund the shipping fee and only the down payment. I insisted on a full refund and a supervisor, and still have yet to have a supervisor reach out. I have had numerous text messages with the company and phone conversations and it is 3/6/24 and I still do not have my $20k back. I was told 3-5 business days. It's been way past that.

We cancelled because they told us one monthly payment, then they sent a contract with almost $100 more in monthly payments without even notice. We did not sign the contract, cancelled within 24 hours of them taking the down payment and shipping fee. We called after we cancelled to get our refund and we were told we would have the down payment and the shipping fee refunded since the car was NEVER shipped. Money was to be in our acct. today. It’s not. Called again and now we are being told they are keeping the shipping fee—-even though it was never shipped and still no down payment refund.

I recently purchased my first vehicle on Carvana and have had 2 poor experiences. First they advertised the mileage as 1700 but it turned out it had 7500 miles. After much pressure and many calls I was able to get $500 back, it wasn't fair for the mileage, but I took it after seeing they weren't going to provide fair value. Recently I drove my wife's car an noticed it has a small service engine light on but it was small and in a cluster of other lights, very unusual versus other vehicles. I took it to an auto parts store to read it and it turns out it was an O2 sensor message. I realized that wasn't urgent but I eventually took it to the Ford dealer who said my catalytic converters were missing and straight pipe had been installed in their place. Ford said the repair would be $2,200.

Found the car on Carvana I thought was a fair deal. Went through the purchase process. The car was from a 3rd party affiliate. They had to verify the car was still available which they did, and I paid for it and had a pickup date set. On the day of pickup, I received two e-mails. The first said the pickup date was pushed back two weeks. The second e-mail canceled the purchase altogether. I was told a Carvana representative would give me a call within 24 hours to go over my options. I was never called. After 2 days of waiting I called them to inquire about getting my money back. I was told it could take up to a week to get my money back. Today is 2/19/24. They have had my money since 2/9/24. I don't know why they wouldn't immediately wire the funds back to my account. I'm stuck without a car and without a way to purchase a car until I get my money back. Feels like theft at this point.

I purchased a 2012 Corvette, and had it delivered to my residence on a Saturday. That Monday morning, I took it to a very reputable auto repair shop, to have a complete diagnostic check of the vehicle. They found numerous air-bag codes in the On-Board computer system , that WERE NOT listed on the Carfax Report provided. It was also determined that all (5) stereo system speakers were blown. I immediately took it to a local Chevrolet Dealership for further examination, and they thought the vehicle had probably been in a flood. When I notified Carvana of my findings, they just told me to return the vehicle, which I did. When leaving, I noticed a rep placing a "Certified" label on the windshield. Bear in mind: "The 7-Day Return is really only 5 days"...Really short time to have the vehicle checked out thoroughly!!!

Recently started a purchase with Carvana, put down a down payment and everything. The car was canceled by the company. The car never shipped and yet they still will keep the delivery fee of $200. Scam.

Be aware if you are using a Trade In vehicle in the purchasing process with Carvana that they WILL NOT accept Leased vehicles as Trade Ins. Nowhere in their online process do they make you aware of this, until after they have scammed you out of a down payment!

On 1/18/24, my husband and I went through with purchasing a Lincoln MKX with delivery planned on 1/27. The contract was signed, down payment confirmed of downpayment of 1290, insurance uploaded. Car was on its way. On 1/19/24 we received a message that we could get the car earlier if we picked it up. We got online to chat with an advocate on how to make this happen. The advocate informed us to just change delivery on the contract. What he didnt tell us was it voided the contract and made us go back through. Suddenly the terms changed to 7100 down. We discussed this with the advocate who ensured us that the company would honor the terms of the original contract. They took 7100 out of our account. We immediately cancelled the delivery and the 7100 cancelled. It is now 2/1, it is still under review (stone walling), they will not allow us to speak with anyone other than an advocate.

Me and my wife purchased a vehicle from Carvana and currently waiting on delivery. We have been going back and forth on vehicles for a week. We have had the worst customer service ever. This truly will be the last vehicle purchase we get from them. I gave the one star but truly that was too good.

I was a little hesitant to buy a car online but the convenience made it completely worth it. I compared the price to other dealerships and it was only a few hundred dollars more which I think is worth it for the convenience of not having to deal with a Salesman and the multiple hours of paperwork when you visit a dealership. When I went to pick up my vehicle I was in and out in probably under 20 minutes. They submitted my title to the DMV but I unfortunately have still not received my plate from the DMV because the Colorado DMV is so backed up. So my temporary plate that I initially received has now expired.

I recently had a highly disappointing experience with Carvana that compelled me to share my story. I had placed an order for a 2020 Subaru WRX a week ago and was eagerly awaiting its delivery, scheduled for tomorrow. However, my excitement was abruptly shattered when Carvana sent me an email stating they could no longer sell the car due to issues discovered during their inspection. According to their agent, the previous owner had modified the engine, making the car ineligible to pass New York state inspection.

Under Vehicle Detail on Carvana website. The SUV I purchase said AWD. After taking the SUV to dealership for recalls found out it's FWD. I try handling it through Carvana and their response was it's past the 7 Day return policy.

I purchased my car through Carvana and was able to pick it up 2 days later; I live in a very rural area and had to travel about 50 miles to get it. The whole process was the easiest I have ever been through to buy a car. There was no sitting in a dealership for hours, no waiting on some salesman to tell me what they value my trade in as, only to really give me the shaft in the end. Carvana paid off my trade in, in full, and the left over money from the trade was put torwards my new ride.

We sold our used Mazda to Carvana. The price was fair, the process was transparent and the people were pleasant. Above all, it's super convenient. The pickup was 2 days delayed due to the holidays but I was kept promptly aware of that as it occurred.

While it was nice to buy online and not deal with high pressure tactics at dealerships, and we're generally happy with our vehicle, we had two major issues post sale that revealed a discrepancy between how Carvana advertises inspecting and prepping vehicles for sale and what actually happens. First, we discovered a few months after purchasing vehicle that the tires very worn. If tires had been inspected properly for sale, this shouldn't have been an issue. More importantly, when we went to replace them, we discovered the tires had locking lug nuts and we needed a key to get them off. Carvana had not provided a key, nor were they able to locate a key when we contacted them. So we paid several hundred dollars to have the lug nuts drilled off and replaced. I spent hours on the computer and phone tracking down someone who would help reimburse us for the cost, which they finally did, thankfully.

I recently put my Tahoe on the market and got quotes from several dealers and Carvana was the best by a good margin. I then tried selling myself but after just a couple of days I quickly realized that I didn't want the hassle of negotiating so I immediately went to Carvana. Selling to Carvana was the quickest and easiest deal ever. Direct deposit was nice also.

I couldn't have been happier. Michael with Carvana called 15 minutes prior to arrival and arrived exactly on time. He was very professional and explained everything and made sure that we understood the full process of what was going to take place. He then did a visual walk around of the car's exterior/interior. Next he took the car for a short test drive to verify that it operated properly. After this Mike went over the paperwork with us. Mike then showed us the check for purchasing our car and asked if it was for the correct amount. I told him that it was. He then asked us if we had any questions before signing the title over to Carvana. We had no questions and signed the title. The car was theirs and he handed me a check for the agreed upon amount.

Back in 2019 I sold a Kia Soul EV to Carvana, so when it came time to sell my Nissan Leaf they were the first place I thought of. I had checked out my car's value at other sites like KBB, and Carvana's offer exceeded my expectations. The online experience was quick, as was the in-person service when they came to complete the transaction. The Carvana rep was an experienced professional, in and out; after a few signatures I had a check in hand in under 15 minutes! If you want to sell a car and not waste time with flaky people on social media marketplaces, Carvana is definitely the way to go!

My wife bought a car from Carvana. It was sold as having a 100,000 manufacturer warranty. Well the warranty does not exist according to GM. I spent over $700 on repairs out of my pocket at GM dealership and the motor quit knocking for a few weeks and has now started back. All Carvana did was send me $100 check in the mail as an apology for lying. The apology is not accepted. The car still has less than 100,000 miles. They should do the right thing and fix the car. Do yourself a favor and stay away from Carvana.

I can't believe how easy it was. We got an online quote from them, showed up, turned over the keys, and left without check (which was $500 more than CarMax). Would definitely use them again next time we have a car to sell!

(19 VW Atlas SE) Nice car but I had to take to the car shop 1st day because the wheels were very unbalanced. I have also made an appointment for a rainwater leak towards rear tailgate that's soaking car ceiling.

I sold my 2019 Tesla to Carvana and the process was very reasonable. They provided a price which was reasonable. We made an appointment, they checked the car and the money was in my account two days later. Very easy transaction.

To start off the selling of my vehicle was just OK... then I had another vehicle I offered to sell them. The process was like dealing with inexperienced kids, who had no idea what they were looking at. Asking for the documents, on the second vehicle... REGISTRATION, PAYOFF, then the statement.. with all these documents in front of them they said they can not purchase a leased vehicle... the vehicle is not leased, and they still argue the facts.. this was not the only time I had to deal with incompetent kids, as I had tried to purchase a vehicle a while back.. with all of the tax information there, the young girl argued that I did not make that much income... very inexperienced and would say it be better to sell or purchase a vehicle from Auto Trader.

2 stars. 1 price of trade-in, 1 price for purchased. Delivery delayed 2x, no detail. Was told would have a special delivery for delay and could transfer my tag - both false. Delivery team had no answer.

I hate to write this review, given the initial positive experience we had with Carvana, but they failed on this purchase. This is the second car we have purchased from Carvana. The first purchase was a very positive experience with no complaints or issues. This led us to purchase a second car for our daughter, who lives in Boone, NC, a mountainous and hilly region. As we drove the car to her, we noticed the brakes were not operating smoothly. When applied at speeds over 40 mph, the steering wheel juddered and the car shook. Seeing this, we arranged for a visit to one of SilverRock’s repair facilities.

I was skeptical at first, I was just interested in selling my vehicle. But Carvana offered a lot more for my vehicle than the dealer trade in price. They came and picked up the vehicle and gave me the check for the agreed amount. Very seamless and easy. I highly recommend this service if you get a good offer.

The online search for a vehicle was simple and straightforward, I found several cars I liked and with the provided Inspection and Carfax report I was able to narrow the choices down to the best, in my opinion, choice. Financing was simple enough and taking delivery of the car was also just as easy. During the 7 day trial period my check engine light came on (no way to predict this happening) but Carvana immediately resolved the issue paid for repairs (defective sensor) and all was good. I am currently waiting to see how the registration process goes but I do not expect any issues there as everything is handled by a third party title company. All in all I have had zero issues and will definitely recommend them to my friends.

I just purchased a Ford Mustang from Carvana. The inspection report indicates the exterior appearance only has 2 imperfections; chip on the hood and a small dent on rear bumper. Which it does not have either. At a glance, the car looks great. Upon closely inspecting the vehicle, it would be merely impossible for an inspector to miss that this vehicle has obviously been in an accident. The driver quarter panel looks and feels different than the rest of the car. This includes stripes at the bottom of both sides of the car. The driver side stripe only goes to the door, whereas the stripe on the other side goes into the quarter panel. This vehicle was sold as no accidents. There are a couple of deep scratches and the front grill is missing a big chunk. So one might ask, "Was this intentionally left out of the 150-point inspection on purpose to mislead the buyer"?"

This was the first time I sold a car and it was quick and easy! Carvana also offered me the best cash offer than the dealership. The transaction was simple and the associate was nice. Made everything pretty easy to understand.

I recently sold my 2020 Tesla Model Y to Carvana. The whole process was very smooth, and the person that I dealt with was very nice. Carvana offered me $3000 more than what CARMAX offered me too, so no complaints there.

I sold my 2017 Chevy Malibu Hybrid to Carvana over a week ago and am still awaiting payment. I dropped off my car at a local Carvana location on 12/13/23, I was told when they accepted the car that I would have my ACH payment in 1-2 business days, about 5:30pm that day I received an email saying that the payment had been processed. I gave them until Monday 12/18/23 before I contacted an advocate about the lack of payment, I was told at that time they had a message into the Accounting and would email me once they received a message back. I gave them until about 3pm 12/19/23 before I contacted another advocate, I was told that the Accounting department was gone for the day but that they would leave a note and that I would need to contact them again the next day.

Sold a car to Carvana, overall the process is what I had expected. The "secure your offer" amount had changed (went down) before the offer actually expired. 15 mins with a rep via chat got that squared away. The process through the site was pretty straightforward. The problem came in the last few steps. After most of the arrangements were made the site disclosed that there would be a pick up charge for my area. I ultimately delivered the vehicle to the store and attempted to hand them a bill to the manager for the same amount (I didn't expect to be paid). He felt it was preposterous and insisted that carvana wasn't going to have it. Had carvana bought this car at auction they would have likely paid more and had to pay to transport the vehicle to the nearest store. So watch for the last minute bump or change in costs.

S. **

We sold our car to Carvana, after they made a generous offer, the whole process was super easy and hassle free. We had an issue with one piece of paperwork and the advocate talked us right through. Super easy. Would highly recommend.

I would like to say that the overall process of me purchasing a vehicle through Carvana was easy and great. It was hassle free. I considered it as a one stop shop because I was able to get my insurance through them as well. The seven day return policy is a great thing to have in case something goes wrong and you decide you don't want the vehicle and you can get the full refund of your down-payment. I love my new truck it rides really smooth. Thank you Carvana for your services.

After much research, I felt confident in selling my car with Carvana. They were fast, paid me exactly what they quoted online. The pick up was efficient, on time and the driver was very courteous. My money was wire transferred into my account the very next day. I highly recommend them and would absolutely use them again.

Carvana is a good concept. Pros: 1) they have a large selection of vehicles that allow you to find the make, model, mileage and price point you want 2) they beat dealerships on my trade value, 3) you can research the Carfax and window stickers to know what you are getting your self into. Cons: 1) when you deal with Carvana, you bend to the will of their "machine," 2) their operating system is rigid, and doesn't communicate very well, 3) advocates that step in when you ask "Sebastian" the Bot to work with a human can't problem-solve too well off of their scripts, 3) I am suspicious of the veracity of their "150 Point Inspection" and "Carvana Certified" claims -- here's why: after several months of in-depth research at dealers and Carvana, I bought a Volvo XC40 from Carvana.

I wanted to see what Carvana would give me for my 2013 GMC Terrain that's in perfect condition with leather seats and everything. They offered me $500. It was an absolute insult and a slap in the face. The car is worth $8k to $10k. Carvana can stick it where the sun doesn't shine, I would never do business with these shysters.

The car is in great condition and the prices was smooth. My delivery driver went above and beyond to make sure we were able to complete the trade in process without an issue. This is my second time using Carvana and will continue to recommend it.

With my recent purchase I experienced multiple issues and problems. I set up a purchase and did everything that was asked of me. I had to wait a week for an appointment date and time. On the day I was to pick up the vehicle, 2 hours before my appointment time, I was told they were not going to sell me the car. No explaining why, just decided to not sell it to me. This in itself was a major inconvenience, I had to take off work and drive two hours to the pickup location. But I was offered a 250 dollar check for my inconvenience and still haven’t seen it yet. So, I found a different vehicle and again did everything required of me. Then again a week later for my scheduled pickup time and on the day of, was told the car isn’t there and it would be yet another week. I was told they don’t know why it wasn't there or what happened, although I got all the notifications that everything was in order. So, I had to wait another week.

Sold our 2017 Kia Soul. Checked out several places and Carvana provided the highest estimate of car value. Completed everything online very easily. Representative came to our home to check out the car, gain a signature, and then gave me a check for the full value on the spot. A day later the car was transported from our house. This was the easiest sale, by far, for the highest value I've ever experienced. Their online process is very smooth and easy.

I purchased from Carvana a 2013 Ram 1500 4.7 l V8 tradesman pickup. The vehicle had 34,000 miles on it. I'm paying 571 a month for it, now it has to go into the shop not but 3 months later because it overheated and possibly blew a head gasket because the cooling system hadn't been flushed or if they did flush it they added the wrong coolant back in it. Now I'm stuck with a I'm sure over $1,000 bill for a 34,000 mi truck that didn't last 3 months after I purchased it. No wonder these screw-offs deliver their vehicles. I'll never go to Carvana again, they can just fall off the face of their as far as I'm concerned.

We all have fears about purchasing something as large and important as a car completely online. Well, if you use Carvana, those fears will come true. I purchased a car on 12/9/23, received multiple confirmations of the purchase, had over $20,000 pulled from my bank and had a scheduled pickup date. I called two days before to confirm the pickup and Carvana told me that the purchase had been canceled. Even worse they said that I canceled the purchase. I did not cancel the purchase. I am very good with technology and I would know if I canceled it.

Good experience overall, just be careful to make sure all options are included that are advertised in the description. Our car was missing an important feature that was listed in the description and when we contacted Carvana within 24 hours to follow up they basically did nothing but say it wasn't actually listed so did not show great customer service for a $24,000 purchase so ended on a disappointing note.

This was a horrendous experience. The lack of inter communication is deafening. I used a third party lender (my credit union) for financing and Carvana dropped the ball way too many times to recall. From botched numbers, false deadlines, 5 Carvana cancelled deliveries, a 150 mile drive to pick my new dirty and uncleared car at a broken “car vending machine”, unfulfilled promises, hours of talking in circles with dreadfully worthless AI chat bots, and the most ridiculous warranty refund policy all the way to the 11 weeks it took to finally finish the transaction with them. This entire process was horrible. I can not possibly better warn anybody considering purchasing a vehicle from them. Stay clear of this rudderless nightmare.

Bought Acura MDX from Carvana. Overall a decent experience. My only complaints are the vehicle I bought was listed as black and when I picked it up it read purple as color on title. So I had already signed most of paperwork when I noticed this. You are probably saying, “couldn’t you tell it was purple when you saw it that it was purple?”. The answer is no because it is a purplish shade of black and you really cannot tell unless it is next to a Black car in certain light conditions. Took the car anyway and it is good. The other complaint is the mileage was listed completely wrong on the title. They said they will clear this up and send a new title. We will see if that is fixed. Maybe a clerical error, idk.

At first I was iffy about it but I thank God I pulled through! Carvana and their staff was very helpful and walked me through everything.. 100% recommendable and their drop off and pick up service is amazing…

I purchased a 2015, jeep Cherokee through Carvana in December 2023. This was the first time I worked with this company and the entire process was a headache from start to finish. I do have an iPhone 15 so I have the most recent technology, but still had all sorts of issues with the buying process. Had problems from the beginning with verifying information. Taking pictures for the notary. The notary process was ridiculous. Terrible communication between the notaries and Carvana.

I sold my car to Carvana. They were supposed to pay it off. They did, but they put the wrong account number on their check to my bank. Soooo, they paid thousands of dollars to some random person's car loan instead of mine!!!! It was a NIGHTMARE getting this fixed. The process was smooth when it came to picking it up and all that, but if you sell to them and you still have a loan on your car make sure you stay on top of it EVERY. SINGLE.DAY.! Make triple sure they have the correct account numbers and amounts because if you don't they'll just make stuff up and send the money who knows where.

Bought a 2018 Explorer Oct. 29, 2023. Had it refinanced with my credit union. They sent full payment to CARVANA Oct. 30. Then a company called Bridgecrest, keep harassing me about my first payment being due and if they do not get it, the vehicle will be subject to repossession. I explained to them that a full payment check was sent and cashed by CARVANA and that I do not owe them anything but the person from Bridgecrest still insist that I need to put a stop payment on the check, and make a first payment. I told her it was already cashed by CARVANA. This keeps going back and forth to no avail. All this could have been avoided if CARVANA did not send it to financing because it had been paid off by the check sent by my credit union. This is a very disappointing experience in buying a car from CARVANA. NEVER AGAIN!!!!

Car purchasing and trade-in/sale with Carvana an excellent experience. Customer service was outstanding, hassle-free and exceeded expectations from purchasing through delivery of our new vehicle and pickup of our trade-in/sale.

Fast processes and got top $$ for my 7 yr old car. They beat out all. The process was simple and I will go to them in future. Better than all and very fair. Hard to trust but they are very honest. Ty. Andrew

I bought a car and traded my old one in. Have to say everything went smoothly and as expected. I loved not talking to salesmen and haggling over prices. The car I bought was just as pictured no extra defects noted. They paid off my trade in car loan quickly. Delivery driver was prompt and friendly. I will definitely continue using them in the future.

I’ve used Carvana 3 times and everyone is helpful and polite. The process is easy and this company is great!! I traded in my car for a newer one and the process was painless. I love my new ride and couldn’t be more happier. Thank you Carvana!!!

From start to finish the sale was complete in 2 hours of actual working time and and 1.5 hours of travel to Carvana. Considering I was selling a Dodge Viper, I can say I am completely satisfied with the offer price and the overall experience. I have already bragged about it to many friends and colleagues.

My recently had my second experience selling a car to Carvana. Both times as promised an easy quick process online and in dropping off the vehicles. The offers were competitive and all questions I raised were answered clearly. The sales proceeds were received within a day. I would highly recommend Carvana.

I’ve always hated selling a vehicle. Worrying with taking photos and placing an ad. I’m not very computer literate. Then you start getting messages and texts from folks who are only interested in jerking your chain, not in buying your vehicle. And the scammers. With their codes. Who needs this? I went online with Carvana. They made me an offer..not a lowball offer like some of the messages that I received, but a legitimate, fair offer. Carvana employee came within 15 minutes of appointment time, looked over my vehicle, collected my paperwork, verified that I am who I am, handed me a check. Voila. Deal done. I’ll be ready to upgrade my current vehicle next year. I’ll buy from Carvana and let them bring the new one to me.

This was the best experience we've had in selling our vehicle. Offered price was great and the whole process was short and painless. Carvana picked up our vehicle for a very reasonable price and paid us immediately.

My appointment was for Monday 9 am and they tell me I have to wait for them to have the vehicle inspected. I purchased the vehicle on the previous Thursday. They had plenty of time to get it inspected before my pick up appointment. They just have some lazy employees.

I will admit, I was skeptical but the price I was quoted is the check that I received. Filled out the paperwork online, signed electronically and sent photos of the requested items. Was in and out in 10 minutes when I dropped off my car. The check cleared, I’m a believer. Do not trade in your car to the dealer, Carvana is the answer.

I sold my 2014 Chevy Cruze and got a great deal on it. Very easy online process and quick pickup and had my check in two days when they picked up the car. Attendant was professional and quick and entire deal was wrapped up in about 10 minutes.

Carvana was a convenient and efficient way to sell my car, from the ease of the online process to the actual exchange. I also received a great price for my vehicle. A special thanks to the gentleman who picked up my car, Rik. He communicated well, was efficient and friendly! Overall a great experience!

I am writing to express my deep dissatisfaction and frustration with the service I have received from Carvana in my recent car sale experience. I believe the handling of my transaction has been unreasonably burdensome, involving multiple document submissions and compounded by erroneous information in the AutoCheck and Carfax reports.

I was looking to sell a car, did a bit of online research about the value, and decided that I could go through the hassle and uncertainty of phone calls, scheduling test drives, dealing with strangers that comes with a private sale or I could just sell it to one of the online companies. Carvana made the best offer. The entire process was handled professionally, efficiently and respectfully. Perhaps I could have gotten a few bucks more doing hard negotiating with strangers, but that's not how I'm built.

Better than a dealer. Very easy to do business with- easy to complete the paperwork and instructions on the overall process were easy to follow. Person who picked up the car was courteous and competent. Transaction went exactly how they say it would go.

Kudos to Carvana from providing top notch service from Beginning to end. I got the car that I wanted was as described, Advocates on phone very professional and helpful, I’d do it again if needed Thank you.

After no luck trying to sell my car through different platforms, I contacted Carvana to see what they would offer. They came back quickly with an offer very close to what I wanted. So I took care of the paperwork that was required to make the sale online which was just a matter of downloading some pictures of the three things they needed and made an appointment to drop off the car at their location rather than have them pick it up. I arrived a half hour early because of light traffic and thought I would have to wait until my appointment, but I was helped right away, and the transaction took less than 10 minutes since I had already down the paperwork. The buyer was very pleasant, and I was happy with the deal and left with a check in hand.

Carvana, did an excellent job. They gave me a very favorable price for my car, provided excellent customer service and the car pickup was quick and uneventful, payment very fast. I highly recommend this company.

Buying a car on Carvana is super easy. But, in my experience, they don't go the extra mile to make sure the car you buy is up to par when it arrives at your doorstep. The communication between the driver who delivered the vehicle and the experience with the driver himself was the best part of the transaction. Luke was the man! A nice gentleman originally from Cambridge, England. He went over everything and made it very easy.

Carvana was the only company that was willing to sell to me with bad credit. They had so many cars to choose from. I was easily able to look for a manual transmission Mazda 3. I found several, but one caught my attention because it was blue (my favorite color). It had low mileage and had all the features I was looking for. I only had 1 hiccup. The day I was first scheduled to pick it up, they called me to tell me it had a bubble in a tire, and they needed to fix it. That was great. The hiccup was I had to schedule another pickup date, which was 2 weeks later (I guess because they have a small staff). However it actually worked out better for me. Since I did most of the things I needed to do online, it took less than 30 minutes to finish the process. The coolest thing of all was putting the coin in the vending machine and watching my car come down and out of it! They even gave me a souvenir coin!

This process of selling my vehicle was so easy. It was safe and hassle free. Everything was accurate from their description of the process, meeting time and issuing a check. I wouldn’t hesitate to sell Carvana any future vehicles or to recommend them to others.

I bought a car at Carvana in November 2021. I have not been able to sell or exchange the car because Carvana made an error in the DMV registration, and there is a discrepancy in the miles that makes it look like a fraud. I have been talking to Carvana for almost two years, and they have been unable to fix anything. I have lost several opportunities to sell my car or exchange it for another, and the transaction is canceled when the car report runs. Nobody does anything to correct it, and it has hurt me considerably. Do not trust Carvana; the customer service is impossible to contact because they do not give you a contact number, and you cannot speak with them directly.

Highly recommend Carvana. Very pleased with a fair offer that was higher than many of the other applications and local dealers. The process at selling the car couldn't have been any easier. The employees and location were great too.

I purchased my car from Carvana after carefully reviewing the all the images and the written detail. After payment, I noticed the the car was not a 6 speed manual as advertised but an automatic transmission. This is a pretty big miss as the interior image was not clear and the window sticker wasn't available. Before delivery, I contacted the "customer care" team and they informed me that technically it was a manual because with the automatic transmission you could put it in "manual" mode. Absolutely absurd and fraudulent. The Carvana rep said that they would file an incident report and get back to me.

I received the car. Next day as I accelerated to overtake all power went and the engine warning light came on. Narrowly avoided pile up. Not a roadworthy car as delivered but still no refund on delivery charge. The fault is so obvious it is difficult to believe they conduct any checks. The car also stank of smoke so not sure it had been properly cleaned. Very disappointing and nearly fatal experience that cost over $1000 unrefunded dollars for a car that was not even useable let alone safe.

Temporary plates expired in Nov. I’ve called, emailed, chatted every day to get permanent plates. I’ve been told to just keep waiting. I’m not paying for a car that I can’t drive due to expired temporary plates.

Stay away. After first teaching into my account and taking thousands of dollars they wouldn't sell me the car after I uploaded 5 different certified documents proving who I was. Took the money tho. Then after finally fixing that issue the next day, they sent me my car. Lame assist was non functional and paint was 2 different colors, telling me it was in an accident that wasn't reported and their inspector was to blind to see. I swapped the car out for another. Car comes in and instead of rolling my original money over they decide to take the entire payment from me again! Leaving me over a thousand negative in my account. Also the new car was also repaired and had no badging in the back. So another unreported accident the inspector let by?

Very satisfied with the overall experience. Purchase was easy and convenient. Delivery was on time and the driver was extremely professional and friendly. Mechanical and physical condition of the truck was exactly as advertised and expected. However, I was disappointed with the detail and cleanliness of the vehicle. This was my 5th purchase with Carvana and the vehicles have always been received in very clean condition.

I am still in a state of shock as to how seamless the process was for me to purchase my vehicle. The team at Carvana communicated every step of the way. This is a better way of purchasing a vehicle than going into your typical dealership. This was my first purchase with Carvana, but it will not be my last. I love the Carvana process.

So, I always had a good experience with Carvana in the past when it came to selling my previous cars until I actually bought a car from them for the first time. I bought my Dodge Durango back in April 2023 and it worked fine for a few months then all off a sudden the car starts shutting off while I’m driving almost causing an accident. This car has shut off on me 3 times! I’ve also taken it to fix other issues before this as well. I contacted Carvana about this serious issue and their response was I can either sell back the car or trade it in for another one. The problem with this is that they are offering me $13,000 less than what I owe on my loan. I will never purchase or sell any car to them again especially when the cars I sold to them were in perfect working condition and they sold me a death trap. They need to do better when selling these cars ensuring they are in perfect working condition.

I purchased a car through Carvana because of the 150-point inspection and 90-day warranty that came with it. I wanted to make sure I had a safe, reliable car. I did not realize at the time I accepted the car that there was a lug nut missing off of every wheel. Me and my 18-year old son have been driving this vehicle around for the past 3 months in an unsafe condition. A quick Google search will tell you that a missing lug nut causes the others to loosen over time because of the pressure and eventually your tire can fall off the car. Carvana sold me the car in this unsafe condition with no warning and could have killed me and my child. Would never purchase from them again.

Contracted to purchase a Toyota Avalon. Jumped through the hoops, nothing ridiculous, but time consuming. I scanned my driver's license and was told that wouldn't work, they need a poor quality picture, whatever, My frustration is they have taken the money out of my account both for the car and for shipping. I was supposed to take possession today only to be told it will be a week or so, then I can have it. Never mind I took half a personnel have to drive a 177 miles one way to get the car, but my insurance was supposed to change today. So, I have paid in full for a car that they don't know where it really is. I suspect one of the following;

The online quote was easy to get, and it really did only take two minutes as advertised. Once we got to the Carvana location it took less than 15 minutes and we were on our way with a check in the full amount from the online quote. I would sell again to Carvana.

My car was picked up without a MD or VA state inspection. This is 100% illegal. I live in Virginia and picked up the car at the closest Carvana which is in Gaithersburg MD. I was told I do not have to purchase the vehicle. I asked to speak to a manager and was told the salesperson and the technician were only 2 working that day. I was told this is common. They do all the time.!?! I had to spend 3 hours of my time waiting for an inspection. I have contacted both MD and VA state police and they both stated this was illegal and a Suspicious activity on their part. He assured me they will be investigated once again.

I have to say dealing with Carvana was a breeze and none of the runaround from the dealers. It definitely depends on the type of car but generally Carvana offers a fair price overall. At times, you can probably get a little more on eBay motors for example, but then you have to deal with the hassle and handle the transaction yourself. I literally went online, put my vin # or you can do by plate, gave a little detail about my car and submitted. They give you the offer right on the spot. You get a few more emails to answer, submit some documents, and they guide you along every step of the way. Then you set up your appointment for them to inspect the car, they hand you the check and the car becomes Carvana's, It was so simple, smooth and would do it again.

I was definitely skeptical at first to buy a car online, but Carvana did not disappoint! They even offered more money than other dealerships for my trade-in which was very important for me. I was able to narrow my search down to exactly what I wanted and found my car. The application process was so simple and straightforward. I chose to go to the vending machine because why not!! I always wanted to see the vending machines. The experience was so incredibly easy! They brought my car down and gave me the keys to take it for a drive. I was in love! Since everything was done online I didn’t have to stay and go through a pile of paperwork. I just gave them my trade-in car and drove home with my new car.

They approved, took a down-payment, had me sign a contract, requested info, then did not review it and canceled my order. Did not ship the vehicle but claim they are going to keep the shipping fee because they did ship the vehicle. I have filed with BBB and state AG. I dodged this bullet, they are being sued by multiple state AGs for bad business practices.

While the buying and trading-in experience was better than a regular dealership, what was delivered and what was shown in their photos did not match. Highly disappointed in not backing up their product. They had 2 photos online of small scratches. No big deal to us. But what was delivered was massive, multiple and deep scratches in multiple places throughout the truck. Why show 2 small ones online and leave out the obvious ones…? But Carvana said this is normal wear and tear and it is what it is... “Nothing we can do”. Disappointed as without this issue, I would use them again.

Filled out the form a year ago, took a while to find the right replacement, but Carvana kept updating me on the current market value. Decided to sell, whole process took a few minutes to take pictures and upload licenses and title, made an appointment and in a few minutes drove away with a check. The amount was twice what another car site offered. The only thing that didn't work was the electronic signatures, and honestly I think my wife signed in the wrong box and hit "complete" before I could sign, but the form wouldn't allow an edit so we signed paper. We also got to see a car loaded to the car vending machine, which is more fun than I've ever had at any other car dealership.

I was a bit skeptical at first, but let me tell you! This was BY FAR the easiest car purchase I have EVER made. Carvana couldn't have made it easier. I traded in my vehicle, too, when I purchased my new car. What I saw on their website and what was delivered to my door was exactly the same...no surprises! The gentleman (Alex) that delivered my car was great and he was well prepared and kept me notified of when he was leaving and his ETA the day of my delivery. From the time he arrived to the time he left was less than 15 minutes! As long as you do everything you're supposed to do upfront, it's seamless. I have recommended Carvana to all my friends. My partner bought a car through them as well and was just as pleased. Stop buying cars the hard way and start with them now!

I was very skeptical but within 1 day I had an offer, uploaded documents they needed, they confirmed everything & picked my car up the next day and within 48 hours the money was in my account. SO EASY.

My wife and I have bought four cars through Carvana and recommended them to our friends and family. Never again. I don't know if they are scraping the bottom of the barrel for used cars or they're short of Staff or what, but a vehicle my brother got and one that we just got were in poor condition. The carpet in ours has a terrible sour smell and they literally spray-painted it with a brown dye to hide the damage. What's worse is that my 5-year-old grandson could have done a better job with the carpet dye. The only recourse Carvana would allow is to trade it back in, but they had no other cars that were similar at the time. I offered to replace the carpet myself at a cost of $300 but refused. Combine this with a rusted-out sunroof and a broken storage panel cover, along with a battery that goes dead overnight, and you can guess how happy I am.

The Saturday before our delivery (Friday) we had decided to sell our old car and get something newer that would work with my wife's disabled mother. The 2020 Kia Soul on Carvana's site seemed to be a Godsend. Truly we felt that we had been nudged by God into doing this deal. We still love the car but we nearly didn't get it when it was delivered. The process to buy the Carvana car went smoothly and I uploaded my Drivers License, Docusigned the Sell/Purchase documents, and uploaded my insurance binder my insurance agent provided. All three items were accepted and received the "Green Checkmark" on the Carvana site. We were ready to get our new car!

Very well handled and professional. In a matter of few minutes I had my offer and the amount was very reasonable. The questions were easy and the tech worked great. I highly recommend it to anyone else.

I have been a Carvana fan since I purchased my first vehicle from them in 2018. I have since purchased personally, or referred friends and family, who have purchased from Carvana since 2018. I live in Georgia and therefore purchased from Georgia. I referred a cousin, who was very satisfied and purchased from Carvana in California. So, when my daughter, who lives in Illinois needed a car, naturally Carvana was my first thought. We went online and chose several cars and my daughter fell in love and decided on one. Of course, Carvana offers a 7-day guarantee, the ability to trade cars if not satisfied, and all things to attract and secure your business; and until Carvana in Illinois, I was sold. I made a very hefty down payment, my daughter picked up the car and finally she was mobile.

This was my GO TO PLACE a few years ago when I needed a car and was young and now; wow. I mean WOW I have to get a lawyer. I wanted to make a purchase. I went through the process and was ready for fees and so forth... Then Carvana had an error in their system and it took 3 days to get back to me. I canceled and decided not to go with it. Now being told an exception could be made it won't be for me because I did not cancel within 24 hours of the order date. Shipping is not refundable. Even if the cancellation was only due to their error, and was not known for 3 days of their processing...1200 dollars went along with root insurance money for a car I never even had delivered to me...The root insurance that they do not assist you with even though you go through them to get it...

I started to investigate Carvana when the use of my 2020 KIA Sportage was so low. I had only 8000 miles on this car over the 4 years of ownership and I determined it was a good time to sell. I watched the offer price go down over a three-week period and initiated the selling transaction. It was extremely easy to do everything online and an appointment was set up to deliver the car to the local dealer. The complete transaction took less than 15 minutes and I left with a check. They took care of paying the remaining loan balance and did all the transfer paperwork. I was very impressed with the efficiency and friendliness of the agent handling the transaction.

I sold my Infiniti G37 to Carvana online. They made an offer that my research showed to be fair. The selling process was convenient and done entirely online. A friendly driver picked up the car a few days later. Payment appeared in my bank account shortly thereafter. I found the entire process to be painless and I would not hesitate to use Carvana for future transactions.

Experience seemed great at first. Within 5 months, my '150-point inspected' vehicle needed breaks, routers and a transmission flush. This was already after the drain holes had to be flushed and carpet replaced. If you are going to use Carvana, be sure to take your vehicle to a mechanic right away to inspect every inch.

After review what was involved with several online offers for my car, I selected Carvana and provided all the information required within 20 minutes. Shortly thereafter, I got confirmation that the transaction was approved. The next step was to arrange for an appointment location and date. Easy enough since the nearest location was 10 minutes away. I prepared the necessary paperwork and was done in 15 minutes. Direct payment to my bank account was received one business day later. Totally straightforward with no surprises along the way. For those looking to sell a used car with minimal effort, Carvana is worth considering.

Carvana purchased our vehicle. We received over double what a local dealer offered in a trade. The process was easy. We took pictures of our car and completed a description online. We accepted the offer and set up an appointment to deliver our vehicle as this saved a transportation fee. All signatures were online before our appointment. We dropped off the car and Carvana did a test drive. We removed our plate. Payment was sent directly to our bank 2 days later. Overall, a very satisfying transaction.

I've purchased from Carvana twice now. Both times there were un-disclosed cosmetic defects. The most recent had scrapes and chips in the paint and the car had been re-painted in certain areas. A repaired front bumper clip was reported upon delivery, with scrapes and unreported chips above it. I think the damage occurred while in transit. Carvana refused any responsibility saying it was considered normal wear, even though it wasn't listed in the imperfections prior to purchase. While it didn't affect the function of the car, I was disappointed that Carvana denied responsibility.

While looking to upgrade my car I wanted to see options other than a low ball trade from a dealer. The Carvana site and process to obtain an offer was pretty seamless. I would recommend supplying your VIN when using this process as it really covers all the vehicle details. The offer on the vehicle was quick and hassle free and was well above any trade offer. After I accepted the offer the sale paperwork was quick and easy with digital signature options. I scheduled my pick up (which I was charged for) as the closest drop off location was 90 miles away. There was good communication during the process and the day of pick up the driver Kaley contacted me frequently with updates.

My adult daughter died and I needed to sell her car for expenses. I had it shipped from another state and when it arrived it had a little more body damage than I had realized. Carvana had made an offer and I figured it would change when they saw the car. The guy was here 5 minutes and the money was pending in my account. Great experience and I have already recommended them to others.

The takeaway: Selling my 2014 Ford Fusion to Carvana was a great experience, and I'll use them again if I ever need to sell another vehicle. The details: Carvana's estimate came in higher than all the local dealership estimates I received, even accounting for the pickup charge. (Yes, there will probably be a pickup charge if you choose not to drop off the vehicle yourself, which I hadn't considered until making the pickup appointment. However, I found the charge fair, as Carvana had to drive 280 miles round-trip in my case.)

I would highly recommend selling a car on Carvana as my experience was great. I never even considered Carvana, but when a dealership would only give me $15,000 for my car and I told them that wouldn’t work, they recommended I try Carvana. I was shocked when Carvana offered me $19,300 for my car! It was Halloween week and I was super busy so driving 50 minutes away to drop off the car wasn’t ideal. For an extra charge, I paid for them to pick it up at my house. I didn’t have to put any money out, they just deducted it from the amount they were going to give me. It was well worth it because they came, inspected the car and 15 minutes later they were gone! My 10 year old also enjoyed watching them put it on the small flatbed.

I went through Carvana because I like the idea of no haggling and spending hours at a car dealership. That part was great. Then my car arrived and it was filthy inside with visible stains and a ripped backseat. (Carvana did send a detail voucher but this shouldn’t have even been an issue.) None of these damages were on the listing. I was referred to Silverrock which I’ve been trying to get my false advertised purchase repaired for almost 3 weeks. The body shop says Silverrock is a pain in the ** to work with so I still have no resolution. They give you an option to return the car but the 1888.00 you spend to deliver is non refundable because I have an extra 2k to give them for their false advertising. I will never do this again and I regret not checking every review source before making my purchase.

So while Carvana will not sell a vehicle that has had an accident reported to CARFAX, they most certainly will sell one that has not been reported. The vehicle in question was a 2013 Camaro SS maroon in color. It arrived with paintwork to the right side door, fender and hood. It had overspray from a terrible home repair to the hood, rocker, A pillar and front bumper. It said it had passed a 150 point Carvana certified inspection. How it passed when the paintwork was so bad the transporter didn't even have to take it off the delivery truck to see the issues I don't know.

Second Carvana purchase and it went as smooth as first one. Process is simple and smooth. Pricing very competitive to car lots. Searching is fun and you can filter down to the smallest criteria. I needed warranty work and the company you work with is professional and quick also. I will be back!

I had never purchased off Carvana before. I was a bit weary, but I found a specific model of vehicle that was difficult to find, with decent miles, and in my price range. I found exactly what I wanted on Carvana. I am in my late 40s with an 800 credit score. My house is paid off, I have no other vehicle loans and less than $10k on credit cards. My husband and I make well over 100k a year. I requested a quote through Carvana and they gave me a 10% interest rate!!! I ended up going with USAA at 6%, which as we all know in today's world is great.

Lowest offers that I have received from anyone, yet they ask premium prices for sales. Not worth wasting your time. Check prices on 2 different vehicles, And I got better prices locally without having to fool with all the internet and risking my information. It's very difficult to delete your account.

The online (contactless) process is a bit clunky and not clearly lined out on the website. I used a third party lender for financing. That made the transaction a little more difficult because it was a bit confusing and not clearly explained on the website. This delayed my transaction by a few days. The photos on the listing would have been better viewed if I could have made them full screen. (I was using Chrome) I would like to have seen some photos of the undercarriage of the vehicle. I was a bit surprised of the amount of rust and corrosion on the underside. The Carfax report indicated the vehicle spent its life in a winter climate so I should have expected it. Overall I am pleased with the vehicle and would recommend Carvana to others with explanations of my experience. I was led to Carvana by the vehicle I purchased, so I did not just start looking for vehicles here first.

Gave a good trade in amount and it was easy to buy my truck. I don’t think I will go to a Dealer again. The truck was a good condition and match the description. Passenger side mirror was broken during transport but they're making it good.

In early August 2023, I found a car on the Carvana website that I thought might work for me. I ordered it and planned to trade in my current car. Things went smoothly online and the day came for them to bring my new vehicle. The gentleman came with it, I drove it around for maybe 5/ 6 minutes and thought it was fine. Explanations were made, I signed all papers and he took off with my previous car. I decided to go for another little ride in the new vehicle, drove about 3 minutes and the car putt-putted to death and would not start again. Not a battery problem, a fuel injection issue.

Horrible. I wish I could give 0000 stars. The buying process was simple but that’s where the good ends. Had the pickup 3 days and it started losing power in the engine. Contacted the sham warranty company-Silver Rock. They sent a tow truck which took the pickup to a nonexistent repair shop. Obviously, the driver was peeved but agreed to take it to a different shop. Apparently, it has to go to a make-specific/dealership repair shop. So my husband towed the pickup himself because Silver Rock only covers 10 miles for a tow, they told me it would be OVER $900 to tow 60 miles. Living in rural Oklahoma- the nearest shop was 60+ miles away. The pickup has been sitting at the dealership waiting for repair for about 1.5 months. We had it 3 days.

I sold my car, in minutes, late Thursday night. Paperwork was done online and agent, who came to the house Friday, was fast and efficient. Car was picked up Sunday. Direct deposit was in my bank Monday. Highly recommend Carvana to everyone.

Purchased a Car, not happy with it. It was leaking out of 2 places, requested an exchange within the return policy. Exchange fell out their system causing my shipping date to change to a later date than anticipated. When the exchange took place they had charged a shipping fee, when the order fell out of their system I did not receive that shipping back, instead they charged me again after receiving verbal confirmation that the shipping fee would not be re-charged when they put the order back into the system. They lied and I did get re-charged for the shipping. Now they are refusing to issue the $990 shipping cost they charged multiple times without my consent. I am extremely frustrated with the service & will not recommend this company to anyone.

I began to lose my vision slowly over the past few months, to the point where driving became less and less of an option for me. I knew that I would eventually have to sell my truck (Dodge Ram 1500 Hemi), but I had hope that my diagnosis would change, and things would get better for me. Unfortunately, that is not the case. As I contemplated selling my truck, I thought about how much haggling I would have to do at a car lot or how much time and effort I would have to put into selling it personally and honestly, with all that I am already facing, I just didn't have the will power to try any of those options.

Carvana quoted a price that was good for one week. After two days I uploaded the title, odometer and drivers license. Nothing had changed before or after with this vehicle, but once I clicked, and all of this done, then Carvana lowered their purchase offer $448. No one at Carvana would explain why when called, texted and emailed.

Very happy with my vehicle. Very good condition. Overall seamless process. Delivery was 15 minutes late which had me anxious. But I would recommend to anyone that knows what they want. Include them in your vehicle search definitely.

Pros: entire process completed online including scheduling the pickup. Fair price provided online, offer was more than $6k that offered by Carmax. Cons: Pickup is not free; $90 in my case, uploading documents online was a bit finicky and needed multiple attempts. Was a bit hard to schedule a pickup time on a weekend.

I tried twice to by a car - first was a Chrysler 200 convertible in December 2022. One-half hour before the car was to be delivered I called and found out there was a problem with the car so I cancelled. This October, I ordered a 2014 Nissan Murano and even though the Carfax showed no accidents on further review Carvana showed a fender repair that looked terrible! That vehicle is still listed for sale on their site. That car should be wholesaled! The good thing though was the website and ease of buying - just buyer beware. Also when I applied for financing even though I had a real high beacon score my interest rate was over 13%! Arrange your own financing and skip all their add-ons!

Car search, purchase, financing, delivery. Everything met or exceeded expectations. Second family member to use the Carvana process. Especially pleased with the offer made on our trade-in. The access to CarFax was a significant plus.

I was worried about selling my car because I didn't want to screen calls or maybe get no calls. Where do you even advertise a car theses days? A friend had sold his car through Carvana and had a good experience so I thought I would try. It was so easy! I filled out the online form, got an offer and set up the pickup in a matter of minutes. The hardest part was taking a photo of my odometer (which wasn't hard at all). The guy was even early coming to pick up the car. He called first and asked if it was okay if he was early. And it was. I told him I didn't have time to take off the license plates and said it was no problem. He could do it. The guy who picked up my car was friendly and smiling. I had the money in my bank account by the next morning. I have never had an easier time selling a vehicle. What a pleasure working with Carvana!

My 92 year old father no longer drives and asked me to help him sell his vehicle. Carvana made the whole process EASY and SEAMLESS; capped off by a polite, professional, and painless pickup experience. The sale of my father's vehicle was finalized at pick-up and Harry from Carvana- Grand Rapids and a very happy 92 year old was able to deposit his check from Carvana immediately following our scheduled pick-up appointment. I am happy to say that Carvana communicated through the entire process and met and exceeded all expectations.

1. Pickup driver forgot check. 2. 3 agents assured me of overnight delivery. 3. 7 days until I might get paid. 4. Yeah I'd say unsatisfied and disappointing. 5. Should not of accepted the terms from Carvana.

From my intial search to the delivery of the car to my house, the process with Carvana was smooth, user-friendly, and a process that made the purchasing of a car suprememly manageable. I am very happy with the overall experience and would work with Carvana again and recommend to friends.

It was an easy online process to go through and presented a fair price. Had an issue once Carvana matched the car to what I reported. I did enter all the info but somehow not recorded. They denied at first but working through customer service they approved and provided a fair price. Be sure to print all of your answers. Better yet, Carvana should provide a review page for verification before submitting.