Carvana Reviews

Buying a car from Carvana seemed scarily easy until delivery. Huge inventory. Three different tries to complete delivery. Poor customer service, except for Brian (he actually seemed to care). Tracking delivery did NOT work. I got a message our vehicle was in the driveway on the third attempt. It wasn’t, but was delivered that evening. After delivery, we saw damage on the windshield. I contacted our insurance and they sent Safelite the next day. It could not be repaired and the glass must be replaced to pass inspection at Motor Vehicle. Carvana does NOT cover glass per Elijah. I was told I could find another vehicle.

I sold my car to Carvana last week. Not only was it the best deal I received (after requesting 5 different offers including CarMax), but the process could not have been easier. They make it super fast and simple. Major kudos to the Carvana team!!!

Great purchase experience, bad delivery and damaged vehicle to a degree, not disclosed. Pictures on Carvana's website of the vehicle I purchased, were blatantly not accurate on damage to the vehicle. We even zoomed in on all of the pictures to look closer for more damage than listed to be safe. The vehicle was still on the delivery truck in my driveway, as I was on the phone with disgust with Carvana talking to the lady that she apologized about (they record) the very obvious additional damage to the vehicle still sitting on the flatbed that wasn't disclosed and/or happened in transit somewhere. Then add to that, the brakes were completely bad, all 4 wheels were damaged/bent with bald tires on front and mismatched incorrect damaged newer tires with damaged beads on the rear, which is a no no for AWD systems.

Carvana' s website is very easy to understand which makes the purchase of a vehicle so much easier. They keep you updated every step of the way. I love the Buick Regal I purchased and will use them again in the future.

I had my doubts, I research information and I was hesitant to do business with Carvana but it offered me more money than the rest. A very nice guy came with the Carvana truck, checked the car, I signed the transfer documents, got the check and went to Wells Fargo and I cashed the check. Easy. Honest transaction. The guy who came offered his work documents and driver license for me to take a picture. This company, at least for buying cars deserves better reviews.

We had hoped to avoid all the hassle of dealing with dealerships and just having a quick easy online experience. There were three instances where we had to deal with their Customer Service department and since it is completely through chat, it may actually be worse than dealing with people at a dealership. As indicated in their BBB reviews, DO NOT TRUST THE MULTI POINT INSPECTION!!!! While our issue was small and cost us ~$150, other people have had much more expensive issues. That inspection is just marked good to sell the vehicle. Do a VERY thorough examination upon receipt of you vehicle.

The frustration I experienced with my trade in/purchase really hinged on Carvana's lack of knowledge and lack of timely follow up. I decided on a vehicle and wanted to use my trade in because Carvana offered me more than anyone else had. I filled out all the info and spent several hours on the phone with multiple Carvana reps explaining to them that I live in MI and all of our vehicle titles are held electronically so I couldn't provide the title to my existing vehicle and they'd get it when they sent the payoff. I must've talked to 4-5 different people about this before someone who understood the process finally signed off on it.

At the time of this review, I am still waiting for a refund of the Trade-In value of my car. A slight mixup and mistake on their end caused me to overpay. Still more confusion as I was told the change was made two weeks prior to my pickup. NOPE. I am sure the folks at Carvana will issue my refund check as they promised. They did offer me a very fair Trade-In value for my car. I did have to drive 4 hours to pick up/drop off the car and pick up the new car. I was hoping to get it delivered. The new car was delivered in perfect condition, the staff was quite helpful and made the deal run very smoothly. I could not expect more. I will continue to consider Carvana as a great resource for any car sales, purchases or trade-ins.

They offered me a ridiculous price 2200 dollars for a 4 wheel drive 2005 Silverado Z71. I was offered 1800 just for the engine from a JUNKYARD. One owner with extra equipment towing package and passed a MO state inspection.

After researching potential sale prices for my vehicle, Carvana came back with a strong offer that matched or exceeded all others. Completing the online sale process was extremely simple, convenient, and quick - no issues. When the agent arrived, I had followed all of Carvana's guidelines to prep the car and gather documents, and the whole interaction took less than 10 minutes. The only issue we encountered was an unexpected delay between the sale and actual pick-up of the car.

HAVE SOLD SEVERAL CARS AND GOT THE BEST PRICE ALWAYS, their website is easy to put the required info and within minutes you get the appraisal and few days later they come to pick up the car. Can't get any easier. All other companies like VROOM, etc., etc. does not make it this easy.

All I had to do online was put in the make, model and year of my car and they gave me a very reasonable price offer for it. 3 days later, they came to my house, picked it up, and handed me the check! It was incredible. No driving around to dealerships necessary. Tell all your friends! This is just the best way to do it hands down!

As a customer, I've been thoroughly disappointed by my experience with Carvana. I purchased a 2015 car from the company in July 2022, only for it to turn into a nightmare. The car broke down twice within the first 10 days of ownership. It was gobbling up antifreeze and would stop abruptly in traffic. Over the course of 8 months, it's racked up nearly $10K in repair costs. It's spent almost a third of the past year in repair shops, making it more of a liability than a convenience.

I sold my car to Carvana. Not only did they pay top dollar, it was an incredibly easy process. Instead of driving 30 miles to get a low-ball offer (which I did a couple days ago), they came to my home, did a quick check of my car, signed some paperwork and gave me the check. No haggles. No last second "more damage than we thought" nonsense. Just Smiles and say goodbye.

This was one of the easiest vehicle purchase I have ever experienced. Shopping for a car online I would recommend to anyone that’s looking for quick delivery and professional service. Carvana is one of the best services that has great deals, amazing financial support with finding a lender, you get to see up front what your options upfront. Thanks Carvana.

Easy and hassle free. I would recommend everyone try Carvana to sell their vehicle. I was buying a vehicle and wanted to compare my trade in value to what I could sell my vehicle for. Carvana gave me a better price than the dealer, and I did not have to spend the day at the dealership negotiating. I had a set discount at the dealer, so no negotiating purchase, and Carvana price was better than dealers after considering sales tax on purchase.

I ordered a vehicle from Carvana. Was sent a detailed list of how and when everything would take place for delivery and payment. They said the money would not leave the account until I took delivery of the vehicle. However, they took the money the day after my order and the car wasn't supposed to be delivered for another 4 days. On the day of delivery I received a text message stating that the delivery date had been extended for 5 more days. I canceled the order because I needed a car sooner. When I asked how long it would take to get my money back I was told that it could take up to 15 days!!! Why?

This was a pretty seamless experience. I was very happy with the online experience, but Carvana changed my appointment twice at the last minute. That is not a good thing when you have to take off work! Still, the man who came to pick up my car, Rob, was very professional and so nice. That day was so easy! He picked up the car and I received my check for the amount agreed upon.

Before I sell a car/truck I always go to local dealerships, CarMax etc. Caravana paid me thousands more than anyone else. The people I spoke to were very helpful. I would not hesitate to sell another vehicle to them.

Sold our 13 year old Camry & it was so easy to do. Got a very fair offer. No hassle & they picked the car up & handed us a check. Got a quote from another site & it was 1/2 of Carvana's offer! Very pleased!

I sold my 2019 Ford F150. Easiest sale of a vehicle I've been involved with. The quick estimate, to the online document submission Carvana has the process down. They needed clarification on two documents, which was easy to work with and solved quickly. They then scheduled a day to test drive and examine. Although the employee was late by 40 mins, he knocked out the examine and paperwork quickly and whatever I wasn't needed for he worked through without me. He was at my residence for 20 minutes and then told me next day a truck would pick up the vehicle. There was literally nothing else for me to do. I was paid the next day through direct deposit and a tow truck came and picked up the vehicle without bothering my daily work. Would highly recommend and offered $500 more than Carmax.

This was my first experience using Carvana to trade in my car for a newer one. As a widow, I was very nervous going to a dealership for my purchase, so when I found out about Carvana and how I could take care of everything online and they would deliver my vehicle and take my old one, I was hooked. That's exactly how I wanted the process to go. I spent weeks shopping for the perfect car with the price range I wanted. Everything went pretty smooth, with the exception of a couple glitches. They advertise that my car would be delivered "the next day", however, that never appears to be the case according to the reviews. Wish they would just be honest and upfront with that, but anyway... They said the soonest I could have it delivered was 7 days out. No problem.

I recently sold my Lexus IS convertible to them and received a very nice offer....but once it expires they will revert you back to a previous offer. They picked up the car very quickly and I received my deposit the day after pickup which was awesome. I just have an issue with how they play with pricing.

I accepted an offer from Carvana. I gave Carvana my bank account information and drivers license. They scheduled an appointment to pick up the car. I stayed home all afternoon for them to arrive. 4 hours and 17 minutes after the appointment time they sent a text that said they had moved my appointment for one week later. The car value is in excess of $30,000.

I got into a collision with the older car and needed a car rather quickly. I found the car I wanted on Carvana in great shape and only three exterior defects; zero interior defects. The car was delivered 3 1/2 hours late and the driver was in a rush to get back and spent about 15 minutes with me and the car. I noticed many exterior defects and a bad driver side sun visor. I contacted their warranty department about the defects and was told it would be $100 to get the visor fixed. It only costs $65. The car was in some sort of front end collision; misaligned panels, a home repair on the wiring harness and paint/clear coat runs and overspray everywhere. The car was 100% intentionally misrepresented and when I ask Carvana, the paperwork or repair requests can't be found. Stay away from this company. Run away and go somewhere else. They purposely misrepresent the cars and charge you to fix them. I'm considering court action to rectify these issues....

I went to 3 different dealers and Carvana bought my car for over $3k more than they were offering a trade in. Process took 15min, in and out with check in hand. I stayed long enough to watch 2 different customers come in and buy a car. 15 min each and it was a wow experience with the coin and all that. I spent no less than 4hrs at a dealer in my last 3 car purchases and hated every part of it. I will tell everyone I know to check out Carvana first when buying or selling a car. Even if you find a deal to buy a car for $1k less, consider your time and extra fees dealers will push on you, I’m almost positive you’ll come on top with Carvana.

Sold my vehicle to Carvana in June. I had gotten a quote at the beginning of May for my car of over $16,000. I just had to wait on my title. I then went back in to submit my information and the price for my car had dropped to a little over $13,000. Very disappointed in the drop in value in less than 4 weeks time. I still choose to sell to them after looking at other options were about the same or less. It was an easy process. Submitted my information and was contacted later that day that my documents were approved and scheduled an appointment for next day. Drop off was easy and I received my check that day, however it took a full 7 days to clear - which was annoying. The delay in the check clearing is why I didn't give Carvana a full 5 stars. Otherwise everything was great! Would totally use them again and recommend to others when selling their vehicle.

The car buying process was easy enough but everything else has been a great hassle. The car was delivered a week late. The registration was delayed a number of times due to a change in address. I gave Carvana all my information and still my 3 month temporary tags expired. I was not given new tags, I am now two weeks with out a car I can drive, Carvana won't pay for a rental and has only offered $240.00 which still has not arrived. Carvana still can't give me a date when registration will be finished. They take no responsibility for any problems and once they have your money are completely indifferent to any inconvenience put on the customer. Even when he does not have a car to drive!!

The process was fast and easy, with no delays. The personnel were pleasant to work with, and all paperwork was ready when we arrived. The online process made the sale a one day, one visit transaction, with a check in hand and in the bank the same day.

Purchased vehicle in May, the day before delivery was supposed to happen they cancel, rescheduled that delivery again they had to reschedule. Now I have to go pick it up. Can not compensate you for lost time or inconvenience. I was told I wouldn’t be charged the delivery fee! Well I would hope not!!! The absolute worst customer service! Obviously the staff who used to work there have now left. Either they don’t respond through the text or when you call they say can’t help you have to call another dept. I will never purchase another vehicle through Carvana

I purchased my car on a Saturday. The initial process was smooth, and I moved through it with ease all the way to scheduling my delivery for the next Saturday. I was able to get proof of insurance uploaded by Monday afternoon. Carvana gave me a deadline of Thursday night to upload proof of financing. I was able to upload that on Wednesday afternoon. This is where things went wrong.

They apparently don’t inspect ANYTHING and their guard dog Silver Rock doesn’t budge. I had multiple trips to get fixes, and thousands in repairs that they covered a fraction of. I’ll never do this online again. They just don’t have the manpower or expertise to truly resell cars at retail. What I thought was a great buying experience turned into a nightmare for actual quality.

Called to ask why there was a discrepancy in what I originally paid and what was on my contract. Could have been an easy answer but the gentleman from Carvana's customer service kept talking over top of me and couldn't answer why I was charged originally and again 8 days later. When I asked to talk to a manager he refused. Said that managers were available but he wouldn't transfer me.

Between retirement and changed driving habits, we had a car we no longer needed and wanted to sell with no hassle or negotiation on trade in. We tried other in person and online purchasers but Carvana had a straightforward process to get car appraised and did not lowball the price. Once we got their offer, we were a bit cautious as it was hard to believe it was that simple to sell. When we agreed to the price, we were able to upload the necessary documents (title, odometer, identification) and schedule the sale. Closing the deal also was flawless. We went to the designated location and the Carvana rep reviewed the documents and checked the car over. We completed the sales process and were done with check in hand in about 20 minutes. Overall very pleasant experience.

I traded my car into Carvana on 5/12/23 for a car I purchased through them. Happy enough with the process, however, carvana still as of writing this review (6/19/23) has not paid the lien holder (TD Auto) for my trade in. Carvana has lied to me on more than one occasion stating that the payoff had been sent. The last time they told me this was on 6/13/23 when they said they sent the payoff electronically to TD Auto. Now TD Auto is threatening my credit due to non-payment on a car I haven't owned for over a month. I really don't know what to do here. I may have to report the trade in stolen to the authorities as I can't have my credit impacted like this, for a car I haven't even owned for over a month.

This was the easiest, most convenient way and will never use a dealership again. I have recommended to everyone looking to purchase a new vehicle. I was skeptical, but in the end it really was the easiest way to go. Online document signing means no high pressure sales tactics, we only had to sign tax, title, license for the state of Illinois once we arrived. We were on our way home 15 minutes after our scheduled appointment time. It was fun, exciting to watch the car come down (no delivery in our small town area so we did the pick up at the vending machine), the staff was friendly, and the car was detailed beautifully. 7 day test drive gives you plenty of time to see if you like your new car and can return if you decide. It was by far the easiest car buying experience and will definitely use next time we're in the market for a new vehicle.

I recently purchased a rather hard to find vehicle through Carvana. Upon delivery (I picked it up at a Carvana delivery location), I immediately noticed significant damage that was not disclosed on the Carvana site. After reviewing with the Carvana rep, he agreed that it appeared to be damage from transit, and assured me that Carvana had a process to get my vehicle restored to 'pre transit' shape. It appeared that something had swiped the vehicle while on the transport vehicle, and scratched the headlight, mirror, window, trim and luggage rack.

Carvana purchased my truck, gave me about 5k more than anyone else. A few issues they wanted the registration to be good for 75 days so I had to re-register the vehicle even though it still had some time left, cost me 450. Then they didn't take the license plate with the new sticker. Seemed kind of odd. Driver showed up 3 hours late. Not a real big deal, wasn't his fault. Other than that, it all went very smooth. I recommend Carvana from my experience.

First car I picked out had nothing but mechanical issues. Caution ⚠️ light would come on and the whole dash light up like a Christmas tree when getting on the on-ramp for the freeway. 2nd car came 10 days later. Couldn’t start it when I went to drive it. Dead battery. Plus had painter's tape holding something up under the driver's side door. When I called to tell them that it wouldn’t start they wanted me to take it to a repair shop. I thought these cars were supposed to be a Carvana certified!! Apparently they don’t go through these cars like they say they do. Very much disgusted with the way they handled things.

I recently sold my car to Carvana. They gave me a competitive offer online, with the option of either a check or direct deposit. After accepting, I uploaded a few documents and scheduled a time for them to come to my house and look at the car. The whole appointment took less than 15 minutes, and documents signed it was done. The money was in my account the next day and they picked up the car within 36 hours of the deal.

The selling experience with Carvana was very smooth. From the initial appraisal, to the offer to the scheduling pick-up. I got my offer within just a couple hours of uploading all the required documents to their website. I received a text when they made the sale offer. The inspector was a little late due to traffic, but we can't control that. So that's OK, he got to our place and for $75 to pick-up, that's worth my time. He did a 360 walk around the vehicle, started the car and checked the odometer. After that, had me sign the paperwork and I gave him my title and got my printed check. It was that fast. Thank you for the easy sell. I hope my Highlander landed into good hands. We loved our Highlander. Appreciate all your work Carvana.

I found exactly the truck I have been searching for. I was searching for a long bed, 4x4, regular cab, V8 pickup with low miles and good appearance at a reasonable price. I found several and narrowed my focus to a favorite. I also uploaded the information about my trade-in and was given a reasonable offer. The technician who delivered my truck and picked up my trade-in was on time, professional, courteous and helpful.

Paid $46k cash up front. Waited 10 days for vehicle to arrive which was scheduled 2-5pm. I take off work and wait at 2 pm at home, where they agreed to deliver. At 3:30 a call to say the driver is sick, can I meet at repair shop in bad part of town. I asked for any compensation for inconvenience, nothing at all offered and weird overseas type text exchange. Car has large 6” pitiful repair on bumper. I decline to accept, that should have been noted on imperfections, tiny scratch was noted how not that? Weird and unprofessional for $46,000. Not the super awesome home delivery you see on the website. Surely someone will do better for $46,000 cash. Waiting on refund, email or any communication now. Sad.

I got an offer on the web, they contacted me by email within 2days with a location to drop off the car and evaluate the car condition. I spent 15min at the drop off location, they approved the car condition and I received the funds electronically with 48hrs. Very easy process.

I really wanted to like Carvana, but every step of the way has been multiple difficulties, wasted time, and money. I decided to try Carvana and between my husband and myself, we have spent over 30 hours dealing with the various snafus and miscommunication (and that is a very generous estimate). Two weeks after the purchase, I am now dealing with Carvana trying to get the truck registered in a different state from mine. Save yourself the time, stress, and aggravation and go to your local dealership. At least you know what you are getting, and you will complete the purchase same day.

This process has been an overwhelming experience. When I sold my car it went absolutely smooth. No problem whatsoever. The buying side was not so smooth. No one to talk to for clarity other than Sabatian, which he has been programmed to make smart comments. I have been told twice after completing everything that was required of me that my time has ran out and now you have to pay for shipping and now I cannot get the vehicle on the requested day. I asked a question before pick up date about the hanging headliner. No responded back to me. There is nothing easy to find or go back to on this app/website. Come to find out that the headliner is hanging, the oil pump is bad, the mileage is off by 30,000, no fluid would come out the wiper sprayer, not to mention the interior of the car was filthy and it’s something going on with the suspension.

The young man, Michael was very personable and walked me through the paperwork and process. The longest part was him test driving my car. Other then that, it only took a short time to complete the transaction.

My wife and I were excited not only for a new car but the overall Carvana experience. The site suggested an earlier delivery date. Could not schedule the date until after the purchase. Of course, the suggested date was not available. Scheduled a pickup date and processed all required paperwork including payment as required. Everything was processed a weeks before the scheduled pickup date. I checked the site every day and received an email from Carvana that everything was complete. No call or any notice from the company. I checked the site hours before the pickup. It wanted me to submit another down payment. Checked my account, funds had been released to Carvana days before.

I purchased a 2021 Chevy Silverado RST 6 1/2 FT bed with DFM from their site. There were a few usual delays during purchasing. Nothing major. Fast forward to delivery day. I receive a text from the driver with a 15-minute time frame for their arrival. The pickup spot is 20 minutes from my home so I drive there and wait. I wait a full hour beyond the pickup window before texting the number. I get no response so continue to wait. I watch the driver pull into the parking lot 1 hour and 10 minutes after the arrival time they gave me. At which point they texted me they had arrived. I go to talk to the driver and get a laughing apology with a joke about how they needed to stop for an energy drink. Annoying but easily ignored, things happen...

Not very happy with the customer service. The vehicle was repainted bumper to bumper by Carvana prior to the sale of the van. Stevie Wonder could have done a better job. There is overspray, drips, runs, peeling and a ton of trash in the paint. This is not in one spot either. Now they are saying, "The van meets Carvana's standards for acceptable wear and tear guidelines." And Silverrock/Carvana customer service were no help at all. Stand by what you sell! The pictures are from all over the van. If you would like to discuss this matter, please give me a call.

Worst experience I’ve had. Ordered a car. It was cancelled by Carvana, never got email, text or a call. Redid the order and got cancelled again. 3rd time, now it’s a technical issue on Carvana side, and was told if it’s not fixed before the deadline (less than 3 hours) I will have to place the order again and have to wait another week. This whole process will take over a month. Should have been done in less than 10 days. But hey they apologized for the inconvenience… Which makes up for everything… I’m going elsewhere. I can walk into a dealership and be done in less than 2hours.

Carvana was not the best pricing on the car I sold, but everything they promised they did. The whole transaction was so easy, they picked up my car, and everything was prepared for my signature. If I had another car to sell, and their price was even close to what I expected, I would use them again.

Had an easy experience purchasing with Carvana. The vehicle was delivered online. However, I question Carvana's inspection since after the purchase I discovered a few issues such as oil leaks. I removed a star since the car had some issues but Silver Rock covered the issues with no questions. Overall happy since they covered all the fixes.

I had a great experience selling my car to Carvana. I got an offer and uploaded a few documents and that was it. They came as scheduled, verified the condition of the car and I got paid. I highly recommend you give Carvana a try.

I just lost my son and sold his vehicle to Carvana and the two young ladies were fantastic. Everything you see on television is right on the money. My past experiences with selling my cars was always nerve-wracking.

We just sold our car to Carvana! It was so easy to set up on line! They paid us just shy of the price we paid 4 years ago! We finished the sale with Tyler, (in Seattle) who picked up the vehicle. Tyler was friendly, professional and got the job done quickly! We would recommend Carvana!

Great concept....no hassle or pressure from a pushy salesperson at a dealership. I picked a car and was in the process of purchasing the vehicle. There were docs needed that were provided by me. Had some questions because I was receiving conflicting information on the website. How can you go from $100 cash down to $2200 after giving them my bank info. Customer service is not help at all. The chat was too long & if you call you get an offshore rep that is clueless. She kept putting me on hold. I finally hung up & cancelled my purchase. Be very careful with this company.

Bought and sold several vehicles with Carvana-highly recommend! Always easy to work with. We recently sold a vehicle and it was easy and super fast. The buying is a little more complicated, but Carvana does a great job at making it as painless as possible.

Sold a car to Carvana yesterday. One of the easiest transactions I have ever done. Estimate done online. Was over a thousand dollars more than a dealer or another on line seller offered. Made an appointment to drop off car. Met at facility by advisor. She walked us through the paperwork without difficulty. Walked us through how to notify DMV. We all walked out and she inspected car. Gave me a check of the agreed upon amount, and we went on our way. Whole process took 15-20 minutes. Excellent experience. Highly recommend.

I sold my Mini Cooper to Carvana this Memorial Day. The process was extremely easy. Carvana offered me several thousand more for my car than CarMax and other dealers. They filled out all the paperwork for me, all I had to do was sign some transfer documents upon dropping off my car (it was paid off). I received the funds through ACH the next morning.

Granted, both vehicles we sold to Carvana were in great condition and properly cleaned before delivery, but we've always had a great experience with Carvana's no-nonsense approach to buying our vehicles.

Sold my vehicle to Carvana and paid $60 for vehicle pick-up service that I scheduled more than a week in advance. They were late to the appointment and only processed the paperwork. I was told a tow truck would show up within about an hour to pick up the vehicle. More than 24 hours later, online chat sessions and multiple phone calls to Carvana, nobody seemed to know what was going on, how to contact a towing company to pick it up.

If my wife wasn't set on getting this particular car I would cancel the deal. I had to go through the buying process three times. This first time "everything is in order" had us picking up the car this evening. I called this morning to confirm it all only to be told everything was not in order. I went through the buying process again. When I was told everything is as it should be the person on the phone said we could pick it up (at that time) tomorrow. I went to the credit union, got everything done on that end. Afterward I logged on to upload a picture of the check I would be paying with only told that now we have to wait two more days. No one could tell me why the delay. It is very frustrating and I will not be using Carvana again.

I had a great experience, everything that was asked of me I provided on day one. Then I was given a date to drop off my vehicle and that process was less than 15 minutes. I left and received a confirmation text that my payment was on its way. Within 2 days my deposit hit my account. I love that I was in the loop of everything from day one till the day my deposit hit my account. I couldn't have asked for a more easier way to sell my vehicle.

Just purchased a car from Carvana! I was a bit leery about this process since I haven't owned a vehicle for some time and I'm just used to the "kicking the tires" looking at the car and test driving it 1st, but I decided to go with this new auto experience.. Simply put I'm never going to go back to the old dealership days ever, EVER again! This was very comfortable and with a guaranteed 7 days to return, as explained from the beginning, the day you receive it is the 1st day! Was very pleased with the delivery and the car itself, Carvana won me over!! y'all got a customer for life!!

Simple, straightforward with no surprises. This was our second trade and purchase from Carvana. They gave us a fair price for our trade in. They gave us a fair price for our purchase. They delivered the car to our door. They handled the title and registration. We were so pleased with this process. No hassle, no haggling. Wonderful.

Carvana offered $20,904 for my Jeep. They arrive, gave me a check and took the car. I immediately deposited the check at Bank America. The check has never cleared at Wells Fargo. Carvana keeps stalling me with no explanation. Car is gone and I received no money, bad check.

Put vehicle info on site, received offer and dropped car off at Carvana location receiving the exact amount quoted in my account the next day. Staff (young lady) was professional and courteous. Company delivered as advertised.

I purchased a vehicle from Carvana set to be delivered 05/24/23. I was called by their delivery technician to let me know the car was TOTALED in an accident day of delivery. The delivery technician Stephan let me know "You don't want that car anymore, it's totaled". Lo and behold 05/26/23 the car is for sale right now. Same VIN, MILEAGE, EVERYTHING. It was previously gone from the site but is posted 05/26/23. It's all very shady. I suggest do not use this company.

May 2023, I traded my vehicle in and topped up to get another used car. I read their 150-point inspection, and it showed everything passed except a couple of exterior dings /scratches. On the 2nd day of having the car, I heard some clicking noise on the bottom under the driver's seat when driving on the freeway, I took it to Meineke the repair center designated by Carvana's 90 days warranty service. It was serviced under Silver Rock. The Meineke people said there was no issue with the clicking noise but the brakes are bad and need to be replaced. The Meineke guy showed me there are grooves in the wheels and said it shouldn't be like this. I was quoted $800 plus for 2 front brakes.

Just completed my third purchase from Carvana! Like all car purchases there are give and takes. We had a list of minimums we needed and after searching we found a vehicle of the right size (7 passengers), low miles (8500) and decent pricing. I look forward to their team improving even more in time. Two things I wish were better with this experience: More reasonable finance terms especially with multiple time buyers and better shipping rates. Maybe this could be a part of a loyalty program? With that being said, we search online and locally and Carvana served our family best!

I sold my 2022 Ford Maverick to Carvana in May 2023 and the process was smooth. Everything was basically done online. Take a picture of some proof of ownership and then submit it to the website. I got the payment the next day and they paid off my loan the next week.

Decided to order a car and trade in my vehicle on May 10th. Car was noted with a pickup date of May 17 on the website and during my order, so I scheduled for May 18. Purchase funds were taken from my account May 12 and May 14, I received a text from Carvana moving the available pick up date back to May 29. I canceled the order May 15 and was told it takes 3-5 days to process a refund. I chatted again with Carvana May 23 and was told it is still in processing. I’m just trying to resolve this and move in.

I sold my 2014 MB 350 Coupe to CARVANA. The entire transaction was seamless. I was openly skeptical about the process. The offer was a fair price, was punctual and the tech was professional and efficient. Less than an hour from arrival to departure with car a flatbed. Five stars!!!

We bought my wife’s car in 2021 from Carvana and were very pleased with the experience from start to finish! The entire process was easy. Prices were very comparable and no stress. We were so pleased that when I got ready for a new vehicle I returned again to the Carvana website first. I was surprised that I received a great price for my trade-in and picked out my new vehicle in a matter of minutes. The paperwork process was easy and when I arrived at the Orlando office I was greeted and out the door in less than 30 minutes! A few additional forms and I was done! We both love Carvana and will continue to recommend this company to everyone.

The used car biz hasn't changed much. Over promise and ignore the obvious. Their fall back to any issues is the CARFAX. Remember Carfax only has 'reportable' accidents. This car, although in excellent condition, was in some sort of incident found at a post purchase inspection involving the passenger front suspension and fender along with being 40% down on engine oil and power steering fluid after their 150 point inspection. They put a premium price on the car without disclosing any of these issues but ultimately I kept the car. We'll see how the 100 day warranty goes...

This is the fourth and last car I will be purchasing. They have never charged to deliver a car but now they do. I went to pick up the car at the “vending machine” and the office smelled horrible. The trash cans overflowing and the experience they said would be so great was boring at best. The listing showed that a key fob was included but it was missing when I picked up the car. They referred me to the warranty company that has been no help whatsoever. All you get are standard responses and apologies. I want what I paid for.

I purchased a vehicle thru Carvana, which was promised to be delivered in 8 days for a $900 shipping fee. On day 8, I received an email stating the delivery would take an additional 2 weeks. During that waiting period, there was no email correspondence from Carvana, leaving me to wonder if the vehicle was actually going to arrive on the second date which was promised. For $900, I could've shipped the vehicle myself or driven to its location and picked it up in person. I paid for convenience and got zero value from them. When I asked if I could pick the vehicle up in the next state where it was sitting, supposedly undergoing inspection, I was told that was not possible.

Paid 990 for shipping. Wasn't delivered in a timely manner nor was the vehicle detailed as promised. Difficult to deal with.. Called about the warranty. Still waiting for a response on getting the scratches and dings fixed. Very difficult to deal with and inconvenient. Would not recommend or purchase from them again.

Overall, very happy; super easy process, person picking up car was polite and didn't haggle, super fast payment. A couple of caveats:

I had a trade set up and this was on a Friday May 12, 2023. Saw someone in a Walmart parking lot ran into my trade I had and did a little damage. So I called and the money had not gone through yet. So Monday it clears my bank and it took them 4 days to do a refund!!!! That's called holding people's money for interest for 4 days. Imagine 4 days at $3000 for 10 people that's $30,000 they are holding in their bank for interest before submitting that refund! That is good money for them. I thought it was going to be a breeze but I won't deal with them anymore. I work hard for my money and so do others and to hold on to people's money that long is criminal. My bank even said that was not normal and should not happen.

I purchase my first car through Carvana and even though I had a good experience I feel like I was lied to when it came to the 7 day return policy they claim to have. I picked up my car on 5/12 and was given until 5/18 to return the car if I didn't like it and if you really count that is only 6 days. Tried getting someone on the phone to discuss this but the hold time became a bit too lengthy for me to just sit and wait. Other than that I have no issues with how they handle things. Have a few friends who are in the process of purchasing their new vehicles through Carvana now after seeing how hassle free their process is.

I had almost no problems purchasing my car, until the very end. I paid cash for the car instead of financing it. Carvana asked for some final documents, I uploaded them as directed. The money was deducted from account the next day. I decided to check 2-3 days later to see if I could change the day of delivery. I couldn’t find any trace of my purchase. I called them and they told me the purchase was canceled because those last documents were uploaded to a miscellaneous folder. I would not have any control of that. Fortunately that car was still available, so she processed the order again, but that pushed the delivery of my car out another week. She said there was nothing that could be done to rectify the system error.

My car was totaled in an accident when hit by another driver. After paying the loan from that car and not the best credit I was in a real bad situation and would not have been able to upgrade my vehicle without Carvana. I ended putting $600 down on a 2015 Chevy Equinox that was fully loaded. I was skeptical the entire time and just assumed I would end up returning it. That was not the case at all, it came down the vending as beautiful as advertised with all the features advertised and drives like a dream.

Yesterday I sold my car to Carvana. They offered me the best price than any local dealers. I uploaded my car info online and made an appointment. When I dropped the car in Philadelphia the check and paperwork was ready. I signed the paperwork, picked up the check and I was done in 10 minutes. The service was fast, the staff was courteous and polite. It was the best customer service experience ever. I will not go anywhere else in the future

After a great experience selling our lease to Carvana, we checked with them on our other leased vehicle and were quite surprised by the great offer we received. At $4k over the lease payoff, we couldn't pass the offer up. We ended up finding a used vehicle with low miles and a fair price. After securing funds for the used vehicle from a local credit union, we proceeded to accept the offer on our lease and do a "trade" for the used vehicle. Unfortunately, after we completed the order we received a call that stated they couldn't accept a lease as a trade-in. This meant we'd have to do two separate transactions and be charged by our state additional sales tax. During the entire offer and order process, we were constantly shown in green boxes advertisements of saving additional money by trading vs just selling our lease. The offer results page and email included this advertisement as well.

I took my Jeep back today to return it and it was a hassle. The desk clerk was rude and told me that I didn't have an appointment for the return (which I did and showed him proof of an emailed confirmation). He reluctantly went thru the process and accepted my return. When I first received the vehicle, it had a cracked windshield, so we started off on a bad foot. Anyways, now Carvana is charging me an extra $167 fee for mileage (I never got to test drive the Jeep before purchase). BUYER BEWARE! BUYER BEWARE! BUYER BEWARE!!!

This is going to be TLDR, so... After a lot of research I decided on a 2023 truck which appeared to be in showroom condition with very low miles, trading in my 2021 Cherokee also with very low miles, also in showroom condition. Delivery was on time, up to that point the transaction was fine. First problem was the truck was delivered with only one keyfob, yet was photographed and listed as having 2. The delivery agent said they would find, or order me a new keyfob. So far I have received an email from what appears to be an aftermarket key company, saying my order will be filled by JULY, which is a month and a half away. Lovely. I completed the sale and took possession, only to find, literally minutes after the Carvana truck left, that there was a gash in the driver's rear tire and the tread could be pulled away exposing the belts.

Sold my ten year old Genesis to Carvana for the first time. Got a high offer when I filled out the info on Carvana site. Higher than IShift. I was thinking that maybe they will revise the offer when they pick up the car. But they didn't. They were professional, did everything they said they will do, paperwork was super easy, and they paid via direct deposit immediately. I was blown away of how easy the process was. I tried to put the Genesis on Auto Trader for 3 weeks, and it was way better to sell to Carvana. Highly recommend!

I recently sold my car to Carvana. Their process to get an offer is relatively simple, however once you submit the information to get your offer, there is no way to edit the details, other than the odometer reading. In my case, I originally just wanted to get an idea of how much Carvana would offer. However, I didn't initially enter all the features of my vehicle, so once I was ready to proceed I attempted to update the features to get an accurate, updated offer. Couldn't be done. I even contacted customer service.

Carvana made the sale of my car so pleasant and painless! I’ll recommend them to everyone I know! From my first phone call until the driver came to pick up my car, Carvana walked me through the process and notified me of the “little” things that I could do to make the sales smoother on myself!

I received several quotes for my BMW from a number of dealerships. 2 of the dealers were bait and switch - the offer they said came with a lot of strings and fewer dollars at the end. Carvana was not the highest offer at the start by just a few hundred dollars BUT they were the most honest. Alex the service person came on time, was very informative and professional. Stood by their offer. She took care of all the paperwork and made sure the payment process was in place before she left. They said it would take 2 or 3 days tp process the paperwork - our money was in our account in less then 24 hours. Thank you for the great customer service.

The purchase from the beginning was a battle with text messages. I ask to talk to a supervisor numerous times with no success. When I ask the advocate texting to call me he said it was against policy. I tried to change my purchase to a trade in and never had action accomplish on Carvana's behalf. I ask the vehicle to be register in FL my primary home and ship the vehicle to NC where I am TAD with the Army as a planner in Ft Bragg. I had to go to FL to pickup the vehicle because I was told that could not happen. Although the two other vehicles I brought from Carvana it was accomplished. I ask for a transfer to be accomplished for registration.

Selling my car to Carvana was incredibly easy. I uploaded pictures of the requested documents, didn’t have to take pictures of the car, yet received a very good offer. I dropped off my car, which was inspected then was handed a check for the promised amount. They didn’t pick on anything. Great transaction!

This was the easiest, fastest, and most impressive car transaction I have ever had. Their quote for my vehicle was the best BY FAR compared to other companies or dealerships. From the almost instant quote, to the drop-off, and quick "paperwork" process, I couldn't have imagined a better experience. I am not sure how dealerships are going to stay in business once everyone figures out this new way of buying and selling vehicles.

I was completely screwed by this company. I began the buy process and was informed that I needed additional documentation that I can only get from my bank, which is not open on the weekend. However, I only had 24 hours to get the information. This is impossible. They then proceeded to charge me the non-refundable deposit. I feel I got screwed and will never buy anything from this company again. They also do not provide support during the same time that I was supposed to get this needed documentation. Therefore, there is no one to assist. They simply do not care about customers.

I was buying a Truck from Carvana online. The website asked for my checking account information. Then I called support and cancelled the order the same day, and two days later, my bank account showed a charge of $6,000.00 from Carvana Business, so I called again and talked to Taylor and I'm still waiting for my refund. When I called to cancel, I was told "not to worry about Carvana charging my bank account" but they did anyways... Are these questionable business ethics? Carvana: Please don't do this to your customers.

This was the second time I've used Carvana to buy a car and both purchasing experiences have been excellent. Their staff are friendly and knowledgeable and make the entire buying experience pleasant. It's definitely better than any in-person car buying experience I've ever had at a dealership.

I found an issue I was not happy with, and contacted them day 2 after receiving the vehicle. They asked me to take it to a service provider to inspect. Provider took 2 weeks, then refused- now Carvana says it is out of the 7 day period and refuses to honor the warranty. They used a delaying tactic to prevent the return they guarantee.

It was the smoothest car-buying experience I've ever had. Everything was done online or over the phone. They also gave me $3000 more for my car than Vroom or Carmax. Pick up process was quick and easy and my son loved putting the big coin in to activate the elevator.

We are in Michigan and were hesitant to use this service to sell our car, but it could not have been any easier. Better yet, the price Carvana paid was better than any dealer offered. I would highly recommend. 5 Stars!

I received an email stating date and time for appraisal and pickup of my car. Waited an hour and half before I was contacted by Carvana to let me know they were running late. Carvana showed 2 hours later from initial appointment and didn’t bring a truck to haul it from the site. Poor communication from this Company.

Sold my car to Carvana. Great customer service, they made a good offer (higher than local dealers). They came and picked up the car and left me a check. Whole process was so easy, they had everything well organized.

On Tuesday, April 4th I initiated a trade-in with Carvana, using Navy Federal CU as my 3rd party financing as they had also just financed the purchase of my trade-in. Wednesday, the 5th - Carvana underwriting called me to go over the details of my trade and let me know what the value of the check would need to be that I would go and get from my CU. I went that day and retrieved the check from my bank which happens to be 2 counties over. Wednesday night, I called Carvana to ensure I knew EXACTLY what would happen when my vehicle was delivered on Saturday, April 9th. Austin from Carvana and Laura from Navy Federal Credit Union were in a 3-way call with me to ensure all info was correct and I knew exactly what the transaction would look like.

Was very satisfied with how easy it was to sell my 2016 Silverado at a fair price. Everything was done online with email and text messages, did the notarization online as well, they set a time and date when they would pick it up, brought a check and more papers to sign loaded it on a truck and took it away. Easy peasy....

The representative, Samuel, was courteous and patient with my parents throughout the entire process of selling their car. Payment was received within days, with no hassle, and the car was picked up within the timeframe given!

Do not buy from. I bought a 2018 Jeep. With only 70k miles. 7 days after buying it the car was misfiring. After taking it to the mechanic they require (who took 2.5 months) rebuilt the valve train. Two weeks later it misfired again because the head gasket blew out. Since the mechanic, who said this was an undiagnosed issue from before, used my entire warranty window the first time Carvana will not pay the $10k in repairs. They are crooks.

I would highly recommend selling a car on Carvana. It was simple and easy very fair pricing flawless, pick up. I’m older and not great with technology, but even I could do it. I can’t tell you how nice it was not have to deal with the car dealership.

Wow what a seamless transaction! I wasn't 100% confident going in I would get the money on my Car’s Value. But the transaction was just as they said, it took maybe 15 minutes and provided an Uber compliments of Carvana for the ride home. And received the check, no negotiation or questions etc. Just straight out 100% professional, seamless and stressless transaction! Thank you Carvana!!!

From the time I received my offer to the time the car was picked up, the process was easy and flawless. Offer was very fair, acceptance was easy. I picked the time to have the car delivered (picked up) and the arrival was actually 30 minutes early. Money was in the bank Monday morning after a Saturday pickup. For sure, and 10/10 experience for me.

Extremely easy process. Scheduling was simple and representative was knowledgeable and helpful. I would definitely do this again to sell my car. I would consider buying my next car too! After entering information online a response was done quickly. All was good except trying to talk to a representative on the phone, Very long wait for text or phone response.

I got an online quote from Carvana but I overestimated the mileage. When I sent in the picture of the odometer which showed the car actually had fewer miles than I had stated on the original estimate, they raised their offer. Drove to their office drop off the car and they gave me a check for the amount they said they would. Didn't take more than ten to fifteen minutes to do the deal. Carvana also offered me over $1000 more than Carmax did to purchase my used vehicle.

A most rewarding and pleasant experience: After an insulting offer for my trade-in by a dealership, I solicited bids from 4 car buying companies. Carvana's offer for my 2014 BMW x5 was twice my dealership's and $2,000 more than other bids. Upon accepting their bid, Carvana supplied a detailed, but simplified, list of instructions to prepare for the transaction. Upon submitting all the required information online, I was supplied with a date and time my car would be picked up at my residence and a list of all the paperwork that would be completed. A friendly and professional Carvana representative arrived at our home on time. After a brief look at our car he explained in detail each document we executed, after which he provided the agreed upon check. All questions we had were fully answered. He provided his cell # in the event we had more. Our vehicle was loaded on a truck and taken away.

Very easy just like in the commercials. In and out in 15 minutes...no hassle. Friendly guy who picked up car was right on time...way better offer than the rest of the car companies that offer to purchase your vehicle.

We received an offer for 2012 Cadillac SRX of $3950. Yet they are selling the exact same model for $18,990. The mileage on our trade in is 120K, the one they are selling is 90K. It's understandable that our offer would be lower than what they're selling it for but lower by 15K is inconsistent. I have documentation to prove this if you need it. When I reached out to them they were unwilling to speak to me by phone at all. They kept saying that it's all done by the system and nothing can be done. It's great that things can be done purely online now. But they do need some sort of support system in human form that has the ability to make human decisions. Extremely disappointed and we will never use this company.

First off my down payment was $200, they took $300 from my account and now I have to wait up to a month to get that back. When I picked up my car, the gentleman I worked with was awesome! Very friendly and helpful! But the detail and inspection/maintenance department need a lot of work!!! Something had been spilt in the vehicle, all of the buttons on the door panel were sticky, you can see splatters on the sun visor and all down the driver's door. I fixed the sticky buttons myself and cleaned up the splatters BUT the report says you detailed this vehicle and clearly you did not!!!

I have nothing but great words to say about the entire car selling experience with Caravana. They have been extremely professional and true to their quoted value and meeting it within the lock-in period i.e. before the quote expired for me. I sold my first car during the height of Covid - a second older car that I was happy to get rid of because of not using it at all. It was a hassle free experience for me. The second time I sold my ICE in order to buy an EV. I would have bought from Carvana directly but they didn't have what I wanted in stock. The process was extremely smooth and worry-free. Kudos to their team who did an amazing job during the entire process.

We went with Carvana because their offer on our car was 10% higher than webuyanycar and other competitors. Getting approved, submitting the documents, and scheduling the payment and car pickup was super slick! We got regular updates via text and email throughout the process, and the Carvana employee was super pleasant and professional. The entire in-person sale took 10-15 minutes, and they loaded up the car and we got a check!

Carvana is fantastic. If you hate dealing with salesmen and dealerships; most car purchases take up an entire day. Carvana saves you from having to waste an entire day. It is super easy, and super convenient. HOWEVER, the listed scratches and cosmetic defects were not even close to what I saw when my car was delivered. The pictures they show you don't do them justice. My car also needs a new blender door actuator, and the Bluetooth does not function (again, these issues were not mentioned in the listing). I bought the 3rd party warranty through SilverRock, which I now regret. There aren't any decent car shops or dealerships that accept SilverRock warranties.

This is the second car I am purchasing through Carvana. I had an excellent experience the first time a year ago when I purchased a car for myself. So when it came time to purchase a car for my son I naturally chose to buy through Carvana. On 4/5/23 they brought the first car I purchased for my son. This car worked for a couple of days and then broke down days after receiving it. I called and spoke with a supervisor who was very apologetic and offered to exchange my vehicle with another vehicle which I did. What I still don’t understand is how the car went through a 150-point inspection and then broke down days later. I tried to be understanding and remain calm even though I had missed a day of work just to receive this car. The second vehicle was scheduled to be delivered on 4/19/23. So I took a second personal day off of work.

I've been in the market for a car for about 3 months. Carvana's app did make it easier to look for vehicles while out and about, I found one I liked. Ordered it and after a few minutes I genuinely all set besides insurance. I had a delivery date. They kept me updated on all events and even sent me some helpful information. However when the vehicle did arrive there was some small minor damaged areas there were not reported on the site. Like a dent on the front fender. The seal of the doors falling off and worst of all a small crack on the windshield. All of this besides the crack were negligible. But to fix this crack I'd be looking to spend a extra 205$ on my purchase.

We had a 2007 Corolla which was in great running condition but had exterior hail damage. Our insurance company told us the car had no value and we were concerned about how we were going to sell the car. We didn't want to go through the process of advertising and talking to prospective buyers so we checked other options. Carvana gave us an acceptable estimate and once we completed the paperwork (mileage photo, title photo, drivers license photo) we made an appointment, drove to Carvana's office and the sale was done in less than 15 minutes. Totally painless. Highly recommend using Carvana to sell your car if you're satisfied with their purchase estimate.

Carvana’s appraisal and price offer of my car was above average which was awesome. The online experience was quick, clear, efficient, hassle free, no hard sells and comfort of your home. Their offer is also definitely significantly higher than what a car dealer would offer! So the process of appraisal, offer, selling and coordinating an appointment for carvana to come and buy your car (in my case without me buying a car from them) was very smooth and hassle free! Really liked it.

I chose Carvana because I wanted an efficient professional option to sell a used car. No hassles and no worries about any sleaze factors. Making the deal was easy and efficient. I did everything I had to do. I hired a driver to follow me for an hour long drive to get there. I go to a locked door and knock. A young women with an unfriendly demeanor points to a pad. Tells me to sign then points to a room and says wait in there. I walked into the room and it was not a place I care to hang out in and I had no idea what the process was going to be.

I’ve always leased a car and decided to buy one. I jumped through hoops to get outside financing WITHIN their timeline and due to a “software related delay” which they changed the working to a “system error” that the car was delayed by 3 business days. Mind you I scheduled to return my lease the day after Carvana scheduled delivery. Why are we so foolish to believe the lies that they state but can’t commit to. All lip service. I had to Uber/Lyft to work. You know what they said? “I’m sorry you’re having this experience. It’s not what we want our customers to experience” and just other infuriating crap. They had an automated system deliver the 2nd delay just now and they stated it’s now delayed due to a “vehicle quality delay.”

I recently sold my late mother’s vehicle using Carvana. The process from getting an offer online, to having the car picked up, completing paperwork, and getting paid was hands down the easiest thing I’ve come across. I would definitely recommend it to anyone looking to sell a car.

I purchased as a first time customer, a certified used 2015 Hyundai Veloster mid February of 2022. I also purchased the premium warranty for 3,000 extra dollars. Within a week the battery drained & it was discovered to be the entirely wrong size. It was explained to me by roadside assistance that I was very lucky we caught it so soon as it could have caused a complete electrical failure in the car if it had gone unchecked in the car long enough. The warranty reimbursed me and at the time I considered myself fortunate for us having caught it soon enough, even though the 200 dollar payment for labor and a new battery was a lot of money to dole out and wait almost a month for the reimbursement check to arrive.

I wasn't sure how the process would go and I was pleasantly surprised about how easy it all was. We didn't have to visit multiple dealerships and get vehicles pushed on us. The Carfax report was right there to view. You have a little more freedom on your down payment too. One thing to note, you do pay out of pocket for shipping cost unless you select the free shipping options. And the insurance offered through Carvana was about $170 more per month than our insurance company. We loved how quick it was and that we had 7 days to return the car if we didn't like it.

I decided to sell my vehicle to Carvana but I was on the fence about the entire process. I read some negative reviews but I took decided to take a chance. I’m glad I went with my gut. Best, easiest experience ever. Highly recommended.

Carvana flat out lied about the condition of the car I purchased. They just hope you don't want to go through the hassle of returning it. They are making a fortune on shipping because that is non refundable. Please do not believe any good reviews, they are fake or paid for. The car was listed with 2 small imperfections (scratches), low miles, stock Honda Civic. When the care was delivered, we stopped counting blemishes at 10. I had a right rear wheel totally rusted out with a bad TPMS sensor, part of the bumper had be put back on the car with silicone and red paint throw on top of it. It had clear coat over spray all over the car so it had been repainted. Absolutely none of this was in the listed or I never would have bought the car.

If you do not want to set and dealerships, and wait for response from managers who are just wearing you down. This is experience is for you. The purchase process is all in your hands, and if you change your mind about the car you want, that's easy too. Thank you, Carvana, my only regret is I didn't visit you first!

It was only after I filled out pages of information that Carvana let me know that home delivery was not available for cash purchases. They claimed it had to do with fraud prevention. This does not make sense considering they had photocopies of my driver's license, current car registration that matched the address, and that I had to go through a notary that required facetime to prove I was who I said I was. Also, if you are married and paying cash there is no way for both spouses to be on the registration nor on the title. Basically, Carvana's business model entails the loans you take out with them. If you are taking out a Carvana loan, things are much easier.

This was by far the easiest and best experience I've had selling a car. All online, quick and easy quote process within minutes. Once I agreed to accept the quote, which beat the dealership's, we set up a time for them to come out to our house. The advocate, Xavier, called and let me know when he would arrive to inspect the vehicle. He was actually early, very personable and professional, the whole process and paperwork took less than 15 minutes. I choose to be paid ACH and received the payment in my checking account the next day. Best selling experience I've ever had, I'm in my 70's.

The 1st car I purchased when the delivery person called the motor was blown up. Then I ordered another and it took like 4 weeks to get the unit, on my trade in I waited for so long that the battery had died. And when another delivery person call they requested that I drive the car and meet them somewhere for me to pick up the unit, when I stated that the battery had died the canceled my delivery and remove my trade in!

This was such a smooth transaction! Carvana has it all together. They made me a great offer and I was very happy to sell my car to them. They had a drop off within 4 miles of my home. But, I had the option for them to pick it up, I dropped it off. They were so easy!

Recently attempted to sell my vehicle to Carmax. Initially, my experience was very positive: submitted information, photos, etc. & scheduled a pickup with ease. Prepared my vehicle IAW their instructions, including removal of my plates, altered my schedule to accommodate, etc. Less than 24 hours before pickup, but three hours after receiving their final confirmation email, I received another email saying their driver had called out and my pickup/sale was canceled. Attempted to call their number for rescheduling the following day, but hold times were "greater than 30 minutes." Left my number for a call back, which I received several hours later, by which point I'd already secured a better offer through Carmax. I was able to drive to close the deal in under an hour. I understand people occasionally get ill and need to call out, but Carvana should've had a contingency plan in place as well as more reasonable response to their customer service number.

The driver was nice and efficient, but when he backed out of my driveway, he knocked over my mailbox post and mailbox. He put the post back up and told me to put some dirt around the bottom to make it stand up again. I think Carvana should reimburse me for this error.

I sold my car to Carvana. It was an easy online experience to enter all of the information. I received an instant offer on my vehicle, the process was outlined step by step, and Carvana even came to pick up my vehicle from my house. Easiest process ever! Definitely recommended to sell your car.

We have not used Carvana before but, most regrettably, our experience with them in this transaction was so very poor that we can't see how we would be able to use or recommend them again. The price of the car (2016 Mini Cooper S) was the highest value amount for the car that we found online, but we liked the many options it came with, it had low, one-owner miles, it passed Carvana's 150 point inspection and it was "Carvana Certified", so we decided to go for it. We paid Carvana's full price. We trusted Carvana to be as good as its promises online. We also paid the full price of Carvana's transportation charge (1,790.00), one of the highest transportation prices Carvana customers are required to pay. But, again, we paid it expecting that the car with its options, high reviews on Carvana's inspection and low miles, justified the expense.

3 days. Also paid good price for the car. Thanks.

First time to use Carvana and it was the most easy and comfortable way to buy a vehicle. Had no one over my shoulder or try to negotiate on price or down payment. It was a really great experience with Carvana and I'll be doing my next purchase this exact same way.

The day after purchase I had an issue. I did everything the warranty plan told me. Turns out the car needs a new engine. Then they insisted I prove the vehicle had no prior factory warranty, which my Carvana contract clearly states it does not. Carvana refused to take the car back within the 100 days & the warranty plan refuses to fix. I have a broken car which now the finance co is going to repo. Carvana, SilverRock, Bridgecrest & DriveTime are all spokes of the same fraudulent wheel. Avoid at all cost!

My experience with them started good then after purchasing the vehicle. They dragged their feet on getting me. The paperwork I needed to get the car transferred into my name so that I could get my license plate. It took me multiple phone calls and aggravating them to get this done. Then unfortunately not even in a month after buying the vehicle. I was T boned by another vehicle and total the car. My insurance company cut them the check within a few weeks. But they still said that I owed about it so I contacted them to find out. What was going on with the gap insurance? And they're trying to say that I don't have gap insurance. Anyone who is ever bought a vehicle knows that they always have gap insurance and now. Carvana is trying to tell me that sometimes they don't even offer gap insurance.

Could not have been a better experience. I gave local dealerships the option to purchase but Carvana gave very close to what I could get retail. I did not want to deal with people coming to my home that I did not know to sell this fairly expensive car, that is why I sold to Carvana instead of the public. Great communication, and the driver called me when she got on the road. She arrived at my home at the exact time that was set up. She drove up, looked over the car, I received check, gave title and that was it. Price is of course important, so I will always get competing offers, but the experience with Carvana was not only the highest offer, but no ** that you get at a dealership. I cannot comment on the buying process, but selling to them is fantastic.

Carvana "Code of Conduct" or lack their of... OK I'll start with the "Code of conduct", "We tell the truth", We play fair". At Carvana they have a code handbook and way too many people have drank the Kool Aide. To begin I travel 2 hours from Huntsville Alabama to Birmingham to get my car. This is about two weeks after the original date of delivery.

We recently sold our car to Carvana. The entire process was smooth, simple, and pleasant. We submitted our request, got a very good offer, and the paperwork process took about 15 minutes. We then walked out with a check! It was much easier than selling it on our own, and I would highly recommend using Carvana. Thanks!

This was my first time using Carvana. We had been looking for a used Kia Sorento SLX, and found a perfect one at a good price on Carvana, so we decided to give it a shot. The delivery was scheduled and dropped off mostly on time directly to our house. The delivery driver was pleasant, though did not seem to have a great grasp on the process or what paperwork he needed. Luckily I had read everything ahead of time and provided him everything he needed. We were informed that there was a 7-day no questions asked return policy to allow us to test drive the car, and a 100-day repair warranty. We drove down the street and back while he waited, and accepted the car to start those periods.

We had a vehicle that we cosigned on for my mother. Shortly after buying the car, she confessed to us that her eyesight had gotten too bad to drive and gave up her license. We've been paying on the car for since (a couple years) and we'd occasionally drive it just to keep it going. We had pretty much resigned to just paying it out because we had looked into trying to get rid of it through other companies and every avenue ended with us still owing a considerable amount on it.

We sold our car to Carvana recently and the entire process was quick, transparent, and easy. From the online quote to receiving the direct deposit payment, all went seamlessly. Highly recommend selling your car to Carvana.

Can’t say enough about the process of selling our car to Carvana. They offered above KBB value, uploading the relevant documentation was easy, they came and picked up our car within a few days, and we received our direct deposit within 24 hours. The person who came and got our car could not have been nicer or more communicative.