Carvana Reviews

I sold my 2017 Chevy Malibu Hybrid to Carvana over a week ago and am still awaiting payment. I dropped off my car at a local Carvana location on 12/13/23, I was told when they accepted the car that I would have my ACH payment in 1-2 business days, about 5:30pm that day I received an email saying that the payment had been processed. I gave them until Monday 12/18/23 before I contacted an advocate about the lack of payment, I was told at that time they had a message into the Accounting and would email me once they received a message back. I gave them until about 3pm 12/19/23 before I contacted another advocate, I was told that the Accounting department was gone for the day but that they would leave a note and that I would need to contact them again the next day.

Sold a car to Carvana, overall the process is what I had expected. The "secure your offer" amount had changed (went down) before the offer actually expired. 15 mins with a rep via chat got that squared away. The process through the site was pretty straightforward. The problem came in the last few steps. After most of the arrangements were made the site disclosed that there would be a pick up charge for my area. I ultimately delivered the vehicle to the store and attempted to hand them a bill to the manager for the same amount (I didn't expect to be paid). He felt it was preposterous and insisted that carvana wasn't going to have it. Had carvana bought this car at auction they would have likely paid more and had to pay to transport the vehicle to the nearest store. So watch for the last minute bump or change in costs.

S. **

We sold our car to Carvana, after they made a generous offer, the whole process was super easy and hassle free. We had an issue with one piece of paperwork and the advocate talked us right through. Super easy. Would highly recommend.

I would like to say that the overall process of me purchasing a vehicle through Carvana was easy and great. It was hassle free. I considered it as a one stop shop because I was able to get my insurance through them as well. The seven day return policy is a great thing to have in case something goes wrong and you decide you don't want the vehicle and you can get the full refund of your down-payment. I love my new truck it rides really smooth. Thank you Carvana for your services.

After much research, I felt confident in selling my car with Carvana. They were fast, paid me exactly what they quoted online. The pick up was efficient, on time and the driver was very courteous. My money was wire transferred into my account the very next day. I highly recommend them and would absolutely use them again.

Carvana is a good concept. Pros: 1) they have a large selection of vehicles that allow you to find the make, model, mileage and price point you want 2) they beat dealerships on my trade value, 3) you can research the Carfax and window stickers to know what you are getting your self into. Cons: 1) when you deal with Carvana, you bend to the will of their "machine," 2) their operating system is rigid, and doesn't communicate very well, 3) advocates that step in when you ask "Sebastian" the Bot to work with a human can't problem-solve too well off of their scripts, 3) I am suspicious of the veracity of their "150 Point Inspection" and "Carvana Certified" claims -- here's why: after several months of in-depth research at dealers and Carvana, I bought a Volvo XC40 from Carvana.

I wanted to see what Carvana would give me for my 2013 GMC Terrain that's in perfect condition with leather seats and everything. They offered me $500. It was an absolute insult and a slap in the face. The car is worth $8k to $10k. Carvana can stick it where the sun doesn't shine, I would never do business with these shysters.

The car is in great condition and the prices was smooth. My delivery driver went above and beyond to make sure we were able to complete the trade in process without an issue. This is my second time using Carvana and will continue to recommend it.

With my recent purchase I experienced multiple issues and problems. I set up a purchase and did everything that was asked of me. I had to wait a week for an appointment date and time. On the day I was to pick up the vehicle, 2 hours before my appointment time, I was told they were not going to sell me the car. No explaining why, just decided to not sell it to me. This in itself was a major inconvenience, I had to take off work and drive two hours to the pickup location. But I was offered a 250 dollar check for my inconvenience and still haven’t seen it yet. So, I found a different vehicle and again did everything required of me. Then again a week later for my scheduled pickup time and on the day of, was told the car isn’t there and it would be yet another week. I was told they don’t know why it wasn't there or what happened, although I got all the notifications that everything was in order. So, I had to wait another week.

Sold our 2017 Kia Soul. Checked out several places and Carvana provided the highest estimate of car value. Completed everything online very easily. Representative came to our home to check out the car, gain a signature, and then gave me a check for the full value on the spot. A day later the car was transported from our house. This was the easiest sale, by far, for the highest value I've ever experienced. Their online process is very smooth and easy.

I purchased from Carvana a 2013 Ram 1500 4.7 l V8 tradesman pickup. The vehicle had 34,000 miles on it. I'm paying 571 a month for it, now it has to go into the shop not but 3 months later because it overheated and possibly blew a head gasket because the cooling system hadn't been flushed or if they did flush it they added the wrong coolant back in it. Now I'm stuck with a I'm sure over $1,000 bill for a 34,000 mi truck that didn't last 3 months after I purchased it. No wonder these screw-offs deliver their vehicles. I'll never go to Carvana again, they can just fall off the face of their as far as I'm concerned.

We all have fears about purchasing something as large and important as a car completely online. Well, if you use Carvana, those fears will come true. I purchased a car on 12/9/23, received multiple confirmations of the purchase, had over $20,000 pulled from my bank and had a scheduled pickup date. I called two days before to confirm the pickup and Carvana told me that the purchase had been canceled. Even worse they said that I canceled the purchase. I did not cancel the purchase. I am very good with technology and I would know if I canceled it.

Good experience overall, just be careful to make sure all options are included that are advertised in the description. Our car was missing an important feature that was listed in the description and when we contacted Carvana within 24 hours to follow up they basically did nothing but say it wasn't actually listed so did not show great customer service for a $24,000 purchase so ended on a disappointing note.

This was a horrendous experience. The lack of inter communication is deafening. I used a third party lender (my credit union) for financing and Carvana dropped the ball way too many times to recall. From botched numbers, false deadlines, 5 Carvana cancelled deliveries, a 150 mile drive to pick my new dirty and uncleared car at a broken “car vending machine”, unfulfilled promises, hours of talking in circles with dreadfully worthless AI chat bots, and the most ridiculous warranty refund policy all the way to the 11 weeks it took to finally finish the transaction with them. This entire process was horrible. I can not possibly better warn anybody considering purchasing a vehicle from them. Stay clear of this rudderless nightmare.

Bought Acura MDX from Carvana. Overall a decent experience. My only complaints are the vehicle I bought was listed as black and when I picked it up it read purple as color on title. So I had already signed most of paperwork when I noticed this. You are probably saying, “couldn’t you tell it was purple when you saw it that it was purple?”. The answer is no because it is a purplish shade of black and you really cannot tell unless it is next to a Black car in certain light conditions. Took the car anyway and it is good. The other complaint is the mileage was listed completely wrong on the title. They said they will clear this up and send a new title. We will see if that is fixed. Maybe a clerical error, idk.

At first I was iffy about it but I thank God I pulled through! Carvana and their staff was very helpful and walked me through everything.. 100% recommendable and their drop off and pick up service is amazing…

I purchased a 2015, jeep Cherokee through Carvana in December 2023. This was the first time I worked with this company and the entire process was a headache from start to finish. I do have an iPhone 15 so I have the most recent technology, but still had all sorts of issues with the buying process. Had problems from the beginning with verifying information. Taking pictures for the notary. The notary process was ridiculous. Terrible communication between the notaries and Carvana.

I sold my car to Carvana. They were supposed to pay it off. They did, but they put the wrong account number on their check to my bank. Soooo, they paid thousands of dollars to some random person's car loan instead of mine!!!! It was a NIGHTMARE getting this fixed. The process was smooth when it came to picking it up and all that, but if you sell to them and you still have a loan on your car make sure you stay on top of it EVERY. SINGLE.DAY.! Make triple sure they have the correct account numbers and amounts because if you don't they'll just make stuff up and send the money who knows where.

Bought a 2018 Explorer Oct. 29, 2023. Had it refinanced with my credit union. They sent full payment to CARVANA Oct. 30. Then a company called Bridgecrest, keep harassing me about my first payment being due and if they do not get it, the vehicle will be subject to repossession. I explained to them that a full payment check was sent and cashed by CARVANA and that I do not owe them anything but the person from Bridgecrest still insist that I need to put a stop payment on the check, and make a first payment. I told her it was already cashed by CARVANA. This keeps going back and forth to no avail. All this could have been avoided if CARVANA did not send it to financing because it had been paid off by the check sent by my credit union. This is a very disappointing experience in buying a car from CARVANA. NEVER AGAIN!!!!

Car purchasing and trade-in/sale with Carvana an excellent experience. Customer service was outstanding, hassle-free and exceeded expectations from purchasing through delivery of our new vehicle and pickup of our trade-in/sale.

Fast processes and got top $$ for my 7 yr old car. They beat out all. The process was simple and I will go to them in future. Better than all and very fair. Hard to trust but they are very honest. Ty. Andrew

I bought a car and traded my old one in. Have to say everything went smoothly and as expected. I loved not talking to salesmen and haggling over prices. The car I bought was just as pictured no extra defects noted. They paid off my trade in car loan quickly. Delivery driver was prompt and friendly. I will definitely continue using them in the future.

I’ve used Carvana 3 times and everyone is helpful and polite. The process is easy and this company is great!! I traded in my car for a newer one and the process was painless. I love my new ride and couldn’t be more happier. Thank you Carvana!!!

From start to finish the sale was complete in 2 hours of actual working time and and 1.5 hours of travel to Carvana. Considering I was selling a Dodge Viper, I can say I am completely satisfied with the offer price and the overall experience. I have already bragged about it to many friends and colleagues.

My recently had my second experience selling a car to Carvana. Both times as promised an easy quick process online and in dropping off the vehicles. The offers were competitive and all questions I raised were answered clearly. The sales proceeds were received within a day. I would highly recommend Carvana.

I’ve always hated selling a vehicle. Worrying with taking photos and placing an ad. I’m not very computer literate. Then you start getting messages and texts from folks who are only interested in jerking your chain, not in buying your vehicle. And the scammers. With their codes. Who needs this? I went online with Carvana. They made me an offer..not a lowball offer like some of the messages that I received, but a legitimate, fair offer. Carvana employee came within 15 minutes of appointment time, looked over my vehicle, collected my paperwork, verified that I am who I am, handed me a check. Voila. Deal done. I’ll be ready to upgrade my current vehicle next year. I’ll buy from Carvana and let them bring the new one to me.

This was the best experience we've had in selling our vehicle. Offered price was great and the whole process was short and painless. Carvana picked up our vehicle for a very reasonable price and paid us immediately.

My appointment was for Monday 9 am and they tell me I have to wait for them to have the vehicle inspected. I purchased the vehicle on the previous Thursday. They had plenty of time to get it inspected before my pick up appointment. They just have some lazy employees.

I will admit, I was skeptical but the price I was quoted is the check that I received. Filled out the paperwork online, signed electronically and sent photos of the requested items. Was in and out in 10 minutes when I dropped off my car. The check cleared, I’m a believer. Do not trade in your car to the dealer, Carvana is the answer.

I sold my 2014 Chevy Cruze and got a great deal on it. Very easy online process and quick pickup and had my check in two days when they picked up the car. Attendant was professional and quick and entire deal was wrapped up in about 10 minutes.

Carvana was a convenient and efficient way to sell my car, from the ease of the online process to the actual exchange. I also received a great price for my vehicle. A special thanks to the gentleman who picked up my car, Rik. He communicated well, was efficient and friendly! Overall a great experience!

I am writing to express my deep dissatisfaction and frustration with the service I have received from Carvana in my recent car sale experience. I believe the handling of my transaction has been unreasonably burdensome, involving multiple document submissions and compounded by erroneous information in the AutoCheck and Carfax reports.

I was looking to sell a car, did a bit of online research about the value, and decided that I could go through the hassle and uncertainty of phone calls, scheduling test drives, dealing with strangers that comes with a private sale or I could just sell it to one of the online companies. Carvana made the best offer. The entire process was handled professionally, efficiently and respectfully. Perhaps I could have gotten a few bucks more doing hard negotiating with strangers, but that's not how I'm built.

Better than a dealer. Very easy to do business with- easy to complete the paperwork and instructions on the overall process were easy to follow. Person who picked up the car was courteous and competent. Transaction went exactly how they say it would go.

Kudos to Carvana from providing top notch service from Beginning to end. I got the car that I wanted was as described, Advocates on phone very professional and helpful, I’d do it again if needed Thank you.

After no luck trying to sell my car through different platforms, I contacted Carvana to see what they would offer. They came back quickly with an offer very close to what I wanted. So I took care of the paperwork that was required to make the sale online which was just a matter of downloading some pictures of the three things they needed and made an appointment to drop off the car at their location rather than have them pick it up. I arrived a half hour early because of light traffic and thought I would have to wait until my appointment, but I was helped right away, and the transaction took less than 10 minutes since I had already down the paperwork. The buyer was very pleasant, and I was happy with the deal and left with a check in hand.

Carvana, did an excellent job. They gave me a very favorable price for my car, provided excellent customer service and the car pickup was quick and uneventful, payment very fast. I highly recommend this company.

Buying a car on Carvana is super easy. But, in my experience, they don't go the extra mile to make sure the car you buy is up to par when it arrives at your doorstep. The communication between the driver who delivered the vehicle and the experience with the driver himself was the best part of the transaction. Luke was the man! A nice gentleman originally from Cambridge, England. He went over everything and made it very easy.

Carvana was the only company that was willing to sell to me with bad credit. They had so many cars to choose from. I was easily able to look for a manual transmission Mazda 3. I found several, but one caught my attention because it was blue (my favorite color). It had low mileage and had all the features I was looking for. I only had 1 hiccup. The day I was first scheduled to pick it up, they called me to tell me it had a bubble in a tire, and they needed to fix it. That was great. The hiccup was I had to schedule another pickup date, which was 2 weeks later (I guess because they have a small staff). However it actually worked out better for me. Since I did most of the things I needed to do online, it took less than 30 minutes to finish the process. The coolest thing of all was putting the coin in the vending machine and watching my car come down and out of it! They even gave me a souvenir coin!

This process of selling my vehicle was so easy. It was safe and hassle free. Everything was accurate from their description of the process, meeting time and issuing a check. I wouldn’t hesitate to sell Carvana any future vehicles or to recommend them to others.

I bought a car at Carvana in November 2021. I have not been able to sell or exchange the car because Carvana made an error in the DMV registration, and there is a discrepancy in the miles that makes it look like a fraud. I have been talking to Carvana for almost two years, and they have been unable to fix anything. I have lost several opportunities to sell my car or exchange it for another, and the transaction is canceled when the car report runs. Nobody does anything to correct it, and it has hurt me considerably. Do not trust Carvana; the customer service is impossible to contact because they do not give you a contact number, and you cannot speak with them directly.

Highly recommend Carvana. Very pleased with a fair offer that was higher than many of the other applications and local dealers. The process at selling the car couldn't have been any easier. The employees and location were great too.

I purchased my car from Carvana after carefully reviewing the all the images and the written detail. After payment, I noticed the the car was not a 6 speed manual as advertised but an automatic transmission. This is a pretty big miss as the interior image was not clear and the window sticker wasn't available. Before delivery, I contacted the "customer care" team and they informed me that technically it was a manual because with the automatic transmission you could put it in "manual" mode. Absolutely absurd and fraudulent. The Carvana rep said that they would file an incident report and get back to me.

I received the car. Next day as I accelerated to overtake all power went and the engine warning light came on. Narrowly avoided pile up. Not a roadworthy car as delivered but still no refund on delivery charge. The fault is so obvious it is difficult to believe they conduct any checks. The car also stank of smoke so not sure it had been properly cleaned. Very disappointing and nearly fatal experience that cost over $1000 unrefunded dollars for a car that was not even useable let alone safe.

Temporary plates expired in Nov. I’ve called, emailed, chatted every day to get permanent plates. I’ve been told to just keep waiting. I’m not paying for a car that I can’t drive due to expired temporary plates.

Stay away. After first teaching into my account and taking thousands of dollars they wouldn't sell me the car after I uploaded 5 different certified documents proving who I was. Took the money tho. Then after finally fixing that issue the next day, they sent me my car. Lame assist was non functional and paint was 2 different colors, telling me it was in an accident that wasn't reported and their inspector was to blind to see. I swapped the car out for another. Car comes in and instead of rolling my original money over they decide to take the entire payment from me again! Leaving me over a thousand negative in my account. Also the new car was also repaired and had no badging in the back. So another unreported accident the inspector let by?

Very satisfied with the overall experience. Purchase was easy and convenient. Delivery was on time and the driver was extremely professional and friendly. Mechanical and physical condition of the truck was exactly as advertised and expected. However, I was disappointed with the detail and cleanliness of the vehicle. This was my 5th purchase with Carvana and the vehicles have always been received in very clean condition.

I am still in a state of shock as to how seamless the process was for me to purchase my vehicle. The team at Carvana communicated every step of the way. This is a better way of purchasing a vehicle than going into your typical dealership. This was my first purchase with Carvana, but it will not be my last. I love the Carvana process.

So, I always had a good experience with Carvana in the past when it came to selling my previous cars until I actually bought a car from them for the first time. I bought my Dodge Durango back in April 2023 and it worked fine for a few months then all off a sudden the car starts shutting off while I’m driving almost causing an accident. This car has shut off on me 3 times! I’ve also taken it to fix other issues before this as well. I contacted Carvana about this serious issue and their response was I can either sell back the car or trade it in for another one. The problem with this is that they are offering me $13,000 less than what I owe on my loan. I will never purchase or sell any car to them again especially when the cars I sold to them were in perfect working condition and they sold me a death trap. They need to do better when selling these cars ensuring they are in perfect working condition.

I purchased a car through Carvana because of the 150-point inspection and 90-day warranty that came with it. I wanted to make sure I had a safe, reliable car. I did not realize at the time I accepted the car that there was a lug nut missing off of every wheel. Me and my 18-year old son have been driving this vehicle around for the past 3 months in an unsafe condition. A quick Google search will tell you that a missing lug nut causes the others to loosen over time because of the pressure and eventually your tire can fall off the car. Carvana sold me the car in this unsafe condition with no warning and could have killed me and my child. Would never purchase from them again.

Contracted to purchase a Toyota Avalon. Jumped through the hoops, nothing ridiculous, but time consuming. I scanned my driver's license and was told that wouldn't work, they need a poor quality picture, whatever, My frustration is they have taken the money out of my account both for the car and for shipping. I was supposed to take possession today only to be told it will be a week or so, then I can have it. Never mind I took half a personnel have to drive a 177 miles one way to get the car, but my insurance was supposed to change today. So, I have paid in full for a car that they don't know where it really is. I suspect one of the following;

The online quote was easy to get, and it really did only take two minutes as advertised. Once we got to the Carvana location it took less than 15 minutes and we were on our way with a check in the full amount from the online quote. I would sell again to Carvana.

My car was picked up without a MD or VA state inspection. This is 100% illegal. I live in Virginia and picked up the car at the closest Carvana which is in Gaithersburg MD. I was told I do not have to purchase the vehicle. I asked to speak to a manager and was told the salesperson and the technician were only 2 working that day. I was told this is common. They do all the time.!?! I had to spend 3 hours of my time waiting for an inspection. I have contacted both MD and VA state police and they both stated this was illegal and a Suspicious activity on their part. He assured me they will be investigated once again.

I have to say dealing with Carvana was a breeze and none of the runaround from the dealers. It definitely depends on the type of car but generally Carvana offers a fair price overall. At times, you can probably get a little more on eBay motors for example, but then you have to deal with the hassle and handle the transaction yourself. I literally went online, put my vin # or you can do by plate, gave a little detail about my car and submitted. They give you the offer right on the spot. You get a few more emails to answer, submit some documents, and they guide you along every step of the way. Then you set up your appointment for them to inspect the car, they hand you the check and the car becomes Carvana's, It was so simple, smooth and would do it again.

I was definitely skeptical at first to buy a car online, but Carvana did not disappoint! They even offered more money than other dealerships for my trade-in which was very important for me. I was able to narrow my search down to exactly what I wanted and found my car. The application process was so simple and straightforward. I chose to go to the vending machine because why not!! I always wanted to see the vending machines. The experience was so incredibly easy! They brought my car down and gave me the keys to take it for a drive. I was in love! Since everything was done online I didn’t have to stay and go through a pile of paperwork. I just gave them my trade-in car and drove home with my new car.

They approved, took a down-payment, had me sign a contract, requested info, then did not review it and canceled my order. Did not ship the vehicle but claim they are going to keep the shipping fee because they did ship the vehicle. I have filed with BBB and state AG. I dodged this bullet, they are being sued by multiple state AGs for bad business practices.

While the buying and trading-in experience was better than a regular dealership, what was delivered and what was shown in their photos did not match. Highly disappointed in not backing up their product. They had 2 photos online of small scratches. No big deal to us. But what was delivered was massive, multiple and deep scratches in multiple places throughout the truck. Why show 2 small ones online and leave out the obvious ones…? But Carvana said this is normal wear and tear and it is what it is... “Nothing we can do”. Disappointed as without this issue, I would use them again.

Filled out the form a year ago, took a while to find the right replacement, but Carvana kept updating me on the current market value. Decided to sell, whole process took a few minutes to take pictures and upload licenses and title, made an appointment and in a few minutes drove away with a check. The amount was twice what another car site offered. The only thing that didn't work was the electronic signatures, and honestly I think my wife signed in the wrong box and hit "complete" before I could sign, but the form wouldn't allow an edit so we signed paper. We also got to see a car loaded to the car vending machine, which is more fun than I've ever had at any other car dealership.

I was a bit skeptical at first, but let me tell you! This was BY FAR the easiest car purchase I have EVER made. Carvana couldn't have made it easier. I traded in my vehicle, too, when I purchased my new car. What I saw on their website and what was delivered to my door was exactly the same...no surprises! The gentleman (Alex) that delivered my car was great and he was well prepared and kept me notified of when he was leaving and his ETA the day of my delivery. From the time he arrived to the time he left was less than 15 minutes! As long as you do everything you're supposed to do upfront, it's seamless. I have recommended Carvana to all my friends. My partner bought a car through them as well and was just as pleased. Stop buying cars the hard way and start with them now!

I was very skeptical but within 1 day I had an offer, uploaded documents they needed, they confirmed everything & picked my car up the next day and within 48 hours the money was in my account. SO EASY.

My wife and I have bought four cars through Carvana and recommended them to our friends and family. Never again. I don't know if they are scraping the bottom of the barrel for used cars or they're short of Staff or what, but a vehicle my brother got and one that we just got were in poor condition. The carpet in ours has a terrible sour smell and they literally spray-painted it with a brown dye to hide the damage. What's worse is that my 5-year-old grandson could have done a better job with the carpet dye. The only recourse Carvana would allow is to trade it back in, but they had no other cars that were similar at the time. I offered to replace the carpet myself at a cost of $300 but refused. Combine this with a rusted-out sunroof and a broken storage panel cover, along with a battery that goes dead overnight, and you can guess how happy I am.

The Saturday before our delivery (Friday) we had decided to sell our old car and get something newer that would work with my wife's disabled mother. The 2020 Kia Soul on Carvana's site seemed to be a Godsend. Truly we felt that we had been nudged by God into doing this deal. We still love the car but we nearly didn't get it when it was delivered. The process to buy the Carvana car went smoothly and I uploaded my Drivers License, Docusigned the Sell/Purchase documents, and uploaded my insurance binder my insurance agent provided. All three items were accepted and received the "Green Checkmark" on the Carvana site. We were ready to get our new car!

Very well handled and professional. In a matter of few minutes I had my offer and the amount was very reasonable. The questions were easy and the tech worked great. I highly recommend it to anyone else.

I have been a Carvana fan since I purchased my first vehicle from them in 2018. I have since purchased personally, or referred friends and family, who have purchased from Carvana since 2018. I live in Georgia and therefore purchased from Georgia. I referred a cousin, who was very satisfied and purchased from Carvana in California. So, when my daughter, who lives in Illinois needed a car, naturally Carvana was my first thought. We went online and chose several cars and my daughter fell in love and decided on one. Of course, Carvana offers a 7-day guarantee, the ability to trade cars if not satisfied, and all things to attract and secure your business; and until Carvana in Illinois, I was sold. I made a very hefty down payment, my daughter picked up the car and finally she was mobile.

This was my GO TO PLACE a few years ago when I needed a car and was young and now; wow. I mean WOW I have to get a lawyer. I wanted to make a purchase. I went through the process and was ready for fees and so forth... Then Carvana had an error in their system and it took 3 days to get back to me. I canceled and decided not to go with it. Now being told an exception could be made it won't be for me because I did not cancel within 24 hours of the order date. Shipping is not refundable. Even if the cancellation was only due to their error, and was not known for 3 days of their processing...1200 dollars went along with root insurance money for a car I never even had delivered to me...The root insurance that they do not assist you with even though you go through them to get it...

I started to investigate Carvana when the use of my 2020 KIA Sportage was so low. I had only 8000 miles on this car over the 4 years of ownership and I determined it was a good time to sell. I watched the offer price go down over a three-week period and initiated the selling transaction. It was extremely easy to do everything online and an appointment was set up to deliver the car to the local dealer. The complete transaction took less than 15 minutes and I left with a check. They took care of paying the remaining loan balance and did all the transfer paperwork. I was very impressed with the efficiency and friendliness of the agent handling the transaction.

I sold my Infiniti G37 to Carvana online. They made an offer that my research showed to be fair. The selling process was convenient and done entirely online. A friendly driver picked up the car a few days later. Payment appeared in my bank account shortly thereafter. I found the entire process to be painless and I would not hesitate to use Carvana for future transactions.

Experience seemed great at first. Within 5 months, my '150-point inspected' vehicle needed breaks, routers and a transmission flush. This was already after the drain holes had to be flushed and carpet replaced. If you are going to use Carvana, be sure to take your vehicle to a mechanic right away to inspect every inch.

After review what was involved with several online offers for my car, I selected Carvana and provided all the information required within 20 minutes. Shortly thereafter, I got confirmation that the transaction was approved. The next step was to arrange for an appointment location and date. Easy enough since the nearest location was 10 minutes away. I prepared the necessary paperwork and was done in 15 minutes. Direct payment to my bank account was received one business day later. Totally straightforward with no surprises along the way. For those looking to sell a used car with minimal effort, Carvana is worth considering.

Carvana purchased our vehicle. We received over double what a local dealer offered in a trade. The process was easy. We took pictures of our car and completed a description online. We accepted the offer and set up an appointment to deliver our vehicle as this saved a transportation fee. All signatures were online before our appointment. We dropped off the car and Carvana did a test drive. We removed our plate. Payment was sent directly to our bank 2 days later. Overall, a very satisfying transaction.

I've purchased from Carvana twice now. Both times there were un-disclosed cosmetic defects. The most recent had scrapes and chips in the paint and the car had been re-painted in certain areas. A repaired front bumper clip was reported upon delivery, with scrapes and unreported chips above it. I think the damage occurred while in transit. Carvana refused any responsibility saying it was considered normal wear, even though it wasn't listed in the imperfections prior to purchase. While it didn't affect the function of the car, I was disappointed that Carvana denied responsibility.

While looking to upgrade my car I wanted to see options other than a low ball trade from a dealer. The Carvana site and process to obtain an offer was pretty seamless. I would recommend supplying your VIN when using this process as it really covers all the vehicle details. The offer on the vehicle was quick and hassle free and was well above any trade offer. After I accepted the offer the sale paperwork was quick and easy with digital signature options. I scheduled my pick up (which I was charged for) as the closest drop off location was 90 miles away. There was good communication during the process and the day of pick up the driver Kaley contacted me frequently with updates.

My adult daughter died and I needed to sell her car for expenses. I had it shipped from another state and when it arrived it had a little more body damage than I had realized. Carvana had made an offer and I figured it would change when they saw the car. The guy was here 5 minutes and the money was pending in my account. Great experience and I have already recommended them to others.

The takeaway: Selling my 2014 Ford Fusion to Carvana was a great experience, and I'll use them again if I ever need to sell another vehicle. The details: Carvana's estimate came in higher than all the local dealership estimates I received, even accounting for the pickup charge. (Yes, there will probably be a pickup charge if you choose not to drop off the vehicle yourself, which I hadn't considered until making the pickup appointment. However, I found the charge fair, as Carvana had to drive 280 miles round-trip in my case.)

I would highly recommend selling a car on Carvana as my experience was great. I never even considered Carvana, but when a dealership would only give me $15,000 for my car and I told them that wouldn’t work, they recommended I try Carvana. I was shocked when Carvana offered me $19,300 for my car! It was Halloween week and I was super busy so driving 50 minutes away to drop off the car wasn’t ideal. For an extra charge, I paid for them to pick it up at my house. I didn’t have to put any money out, they just deducted it from the amount they were going to give me. It was well worth it because they came, inspected the car and 15 minutes later they were gone! My 10 year old also enjoyed watching them put it on the small flatbed.

I went through Carvana because I like the idea of no haggling and spending hours at a car dealership. That part was great. Then my car arrived and it was filthy inside with visible stains and a ripped backseat. (Carvana did send a detail voucher but this shouldn’t have even been an issue.) None of these damages were on the listing. I was referred to Silverrock which I’ve been trying to get my false advertised purchase repaired for almost 3 weeks. The body shop says Silverrock is a pain in the ** to work with so I still have no resolution. They give you an option to return the car but the 1888.00 you spend to deliver is non refundable because I have an extra 2k to give them for their false advertising. I will never do this again and I regret not checking every review source before making my purchase.

So while Carvana will not sell a vehicle that has had an accident reported to CARFAX, they most certainly will sell one that has not been reported. The vehicle in question was a 2013 Camaro SS maroon in color. It arrived with paintwork to the right side door, fender and hood. It had overspray from a terrible home repair to the hood, rocker, A pillar and front bumper. It said it had passed a 150 point Carvana certified inspection. How it passed when the paintwork was so bad the transporter didn't even have to take it off the delivery truck to see the issues I don't know.

Second Carvana purchase and it went as smooth as first one. Process is simple and smooth. Pricing very competitive to car lots. Searching is fun and you can filter down to the smallest criteria. I needed warranty work and the company you work with is professional and quick also. I will be back!

I had never purchased off Carvana before. I was a bit weary, but I found a specific model of vehicle that was difficult to find, with decent miles, and in my price range. I found exactly what I wanted on Carvana. I am in my late 40s with an 800 credit score. My house is paid off, I have no other vehicle loans and less than $10k on credit cards. My husband and I make well over 100k a year. I requested a quote through Carvana and they gave me a 10% interest rate!!! I ended up going with USAA at 6%, which as we all know in today's world is great.

Lowest offers that I have received from anyone, yet they ask premium prices for sales. Not worth wasting your time. Check prices on 2 different vehicles, And I got better prices locally without having to fool with all the internet and risking my information. It's very difficult to delete your account.

The online (contactless) process is a bit clunky and not clearly lined out on the website. I used a third party lender for financing. That made the transaction a little more difficult because it was a bit confusing and not clearly explained on the website. This delayed my transaction by a few days. The photos on the listing would have been better viewed if I could have made them full screen. (I was using Chrome) I would like to have seen some photos of the undercarriage of the vehicle. I was a bit surprised of the amount of rust and corrosion on the underside. The Carfax report indicated the vehicle spent its life in a winter climate so I should have expected it. Overall I am pleased with the vehicle and would recommend Carvana to others with explanations of my experience. I was led to Carvana by the vehicle I purchased, so I did not just start looking for vehicles here first.

Gave a good trade in amount and it was easy to buy my truck. I don’t think I will go to a Dealer again. The truck was a good condition and match the description. Passenger side mirror was broken during transport but they're making it good.

In early August 2023, I found a car on the Carvana website that I thought might work for me. I ordered it and planned to trade in my current car. Things went smoothly online and the day came for them to bring my new vehicle. The gentleman came with it, I drove it around for maybe 5/ 6 minutes and thought it was fine. Explanations were made, I signed all papers and he took off with my previous car. I decided to go for another little ride in the new vehicle, drove about 3 minutes and the car putt-putted to death and would not start again. Not a battery problem, a fuel injection issue.

Horrible. I wish I could give 0000 stars. The buying process was simple but that’s where the good ends. Had the pickup 3 days and it started losing power in the engine. Contacted the sham warranty company-Silver Rock. They sent a tow truck which took the pickup to a nonexistent repair shop. Obviously, the driver was peeved but agreed to take it to a different shop. Apparently, it has to go to a make-specific/dealership repair shop. So my husband towed the pickup himself because Silver Rock only covers 10 miles for a tow, they told me it would be OVER $900 to tow 60 miles. Living in rural Oklahoma- the nearest shop was 60+ miles away. The pickup has been sitting at the dealership waiting for repair for about 1.5 months. We had it 3 days.

I sold my car, in minutes, late Thursday night. Paperwork was done online and agent, who came to the house Friday, was fast and efficient. Car was picked up Sunday. Direct deposit was in my bank Monday. Highly recommend Carvana to everyone.

Purchased a Car, not happy with it. It was leaking out of 2 places, requested an exchange within the return policy. Exchange fell out their system causing my shipping date to change to a later date than anticipated. When the exchange took place they had charged a shipping fee, when the order fell out of their system I did not receive that shipping back, instead they charged me again after receiving verbal confirmation that the shipping fee would not be re-charged when they put the order back into the system. They lied and I did get re-charged for the shipping. Now they are refusing to issue the $990 shipping cost they charged multiple times without my consent. I am extremely frustrated with the service & will not recommend this company to anyone.

I began to lose my vision slowly over the past few months, to the point where driving became less and less of an option for me. I knew that I would eventually have to sell my truck (Dodge Ram 1500 Hemi), but I had hope that my diagnosis would change, and things would get better for me. Unfortunately, that is not the case. As I contemplated selling my truck, I thought about how much haggling I would have to do at a car lot or how much time and effort I would have to put into selling it personally and honestly, with all that I am already facing, I just didn't have the will power to try any of those options.

Carvana quoted a price that was good for one week. After two days I uploaded the title, odometer and drivers license. Nothing had changed before or after with this vehicle, but once I clicked, and all of this done, then Carvana lowered their purchase offer $448. No one at Carvana would explain why when called, texted and emailed.

Very happy with my vehicle. Very good condition. Overall seamless process. Delivery was 15 minutes late which had me anxious. But I would recommend to anyone that knows what they want. Include them in your vehicle search definitely.

Pros: entire process completed online including scheduling the pickup. Fair price provided online, offer was more than $6k that offered by Carmax. Cons: Pickup is not free; $90 in my case, uploading documents online was a bit finicky and needed multiple attempts. Was a bit hard to schedule a pickup time on a weekend.

I tried twice to by a car - first was a Chrysler 200 convertible in December 2022. One-half hour before the car was to be delivered I called and found out there was a problem with the car so I cancelled. This October, I ordered a 2014 Nissan Murano and even though the Carfax showed no accidents on further review Carvana showed a fender repair that looked terrible! That vehicle is still listed for sale on their site. That car should be wholesaled! The good thing though was the website and ease of buying - just buyer beware. Also when I applied for financing even though I had a real high beacon score my interest rate was over 13%! Arrange your own financing and skip all their add-ons!

Car search, purchase, financing, delivery. Everything met or exceeded expectations. Second family member to use the Carvana process. Especially pleased with the offer made on our trade-in. The access to CarFax was a significant plus.

I was worried about selling my car because I didn't want to screen calls or maybe get no calls. Where do you even advertise a car theses days? A friend had sold his car through Carvana and had a good experience so I thought I would try. It was so easy! I filled out the online form, got an offer and set up the pickup in a matter of minutes. The hardest part was taking a photo of my odometer (which wasn't hard at all). The guy was even early coming to pick up the car. He called first and asked if it was okay if he was early. And it was. I told him I didn't have time to take off the license plates and said it was no problem. He could do it. The guy who picked up my car was friendly and smiling. I had the money in my bank account by the next morning. I have never had an easier time selling a vehicle. What a pleasure working with Carvana!

My 92 year old father no longer drives and asked me to help him sell his vehicle. Carvana made the whole process EASY and SEAMLESS; capped off by a polite, professional, and painless pickup experience. The sale of my father's vehicle was finalized at pick-up and Harry from Carvana- Grand Rapids and a very happy 92 year old was able to deposit his check from Carvana immediately following our scheduled pick-up appointment. I am happy to say that Carvana communicated through the entire process and met and exceeded all expectations.

1. Pickup driver forgot check. 2. 3 agents assured me of overnight delivery. 3. 7 days until I might get paid. 4. Yeah I'd say unsatisfied and disappointing. 5. Should not of accepted the terms from Carvana.

From my intial search to the delivery of the car to my house, the process with Carvana was smooth, user-friendly, and a process that made the purchasing of a car suprememly manageable. I am very happy with the overall experience and would work with Carvana again and recommend to friends.

It was an easy online process to go through and presented a fair price. Had an issue once Carvana matched the car to what I reported. I did enter all the info but somehow not recorded. They denied at first but working through customer service they approved and provided a fair price. Be sure to print all of your answers. Better yet, Carvana should provide a review page for verification before submitting.

I would not recommend buying a car from Carvana. I purchased a 2017 Subaru Forester that had a small dent/rust spot on the trunk. This was not visible in any of the 3 pictures they labeled “Imperfections” The next day and was told that this was acceptable under their used car standards.. and that I could exchange the car. It took me weeks to find a used Subaru, so I decided to keep it and pay for the repair myself. Then 2 weeks later the transmission breaks.

We spent 70K g550 on a new car to Suprise my wife. The car showed up with peeling trim, a broken sunroof, water in the lights, messed up bumper, rust in the car and water damage. On the site it say they do a 150 point inspection, they definitely don't fix anything they find. They lie and they avoid! They took the car back. Said FULL refund and then weeks later we don't have our money back. The customer service at that point disappears...

This is the second time I bought a car from Carvana. The whole process is very convenient. No pressure from salesmen. Everything done online. Only 15 actual minutes at Carvana picking up car. Only negative is they need to start accepting credit cards as down payment option.

I did not expect my experience to go as smoothly as it did. I sold via Carvana. I wanted to sell it fast and without hassle. The individual who came to pick up my car was very informative and helpful! He answered all my questions. Props to him! Considering the circumstances. I believe I was given fair amount for my car! While I did not purchase from them: selling my car to them was a smooth process.

Terrific efficient process from start to finish. If you're considering selling or trading your car start with Carvana. Couldn't ask for anything to have been better. Offer was fair, paperwork was all online, payment was via ACH. Well done!!

As we all know now the integrity of this company is terrible, I was sold a lemon and had to do multiple repairs on the car. But to ignore a recall notice and sell the car is foul! Now I have a car with a seized engine and a remaining car note to pay! I will be taking them to court since they refused to work with me directly! Run far away from this company!!

Vehicle arrived and the Wind Deflector was not with the Vehicle as advertised. Notified Carvana. The vehicle purchased was a convertible. Carvana stated in their contract states some vehicles may not have a part included. This was a disappointment that Carvana would not make the sale whole by providing the Wind Deflector noted to Carvana within the 7-day period as requested by the purchaser.

Mom, too old to drive any longer was reluctant to sell her car. I’ve seen Carvana around the area and tried them not sure what to expect. They were amazing. Not being tech savvy they were helpful and patient with me as I went through the process. When time came to pick up vehicle they were kind and understanding as mom was emotional about losing her mobility. Thank you Devon. Got a fair price as well.

The experience with Carvana was exceptional to say the least! I was a bit skeptical at first not knowing anyone who had used this option before. Much to my surprise it was very simple and smooth selling my vehicle to Carvana. The advocate handling my transaction was extremely friendly and quite helpful. Kristen with Carvana Lafayette was very professional! I would absolutely recommend Carvana for anyone selling a vehicle, it is safe and secure. Will consider doing business with Carvana again!!

I recently purchased a 2018 Ford F150 Limited From Carvana, it was delivered to me on 9/02/23. Delivery of the truck went okay but once we drove the truck that week we noticed it was driving rough. I contacted Carvana and they pushed me off to the warranty company Silver Rock who sent me an hour away to a preferred repair shop. They insisted it was just the tires and replaced them. The next 3 weeks all I have been dealing with is going back and forth to repair shops just to find out now my brake rotors and Transmission all need to be replaced. Carvana does not want to help at all now because they said it is a warranty issue, not theirs.

I will never purchase from Carvana again. The draw was an affordable vehicle with low mileage. However, only 2 days after my grace period expired and I’m already having 2 mechanical issues with my vehicle. Additionally, the customer service is atrocious. Robotexts, call center employees who are uninformed and no ability to speak with a supervisor. Never again.

I received an estimate from them and had to cancel my flight arrangements and buy a new ticket so I could be present at the time the vehicle would be picked up. The morning of, I received an email and text, stating they would arrive at 11am and to remove plates, etc. At 10:14, they call and say they have a staffing shortage and won't be able to pick up my vehicle that day and wanted me to reschedule. I was not about to buy a 3rd plane ticket. Plus they were gonna charge me $200 just to come get my vehicle. They made no offer or attempt to reconcile my situation despite the extra efforts I had made to be present for their arrival.

I recently purchased my car with Carvana a few weeks ago from the Orlando location. I drove the car home for my 7 days trial period and discovered the AC did not work or the Bluetooth. I tried to switch out the car for another of an equal value, but Carvana's system was not working and a ticket was submitted for the error. I used their warranty to get a mechanic out to fix the AC in the meantime waiting for my new pickup date for the new vehicle. On the new pick up date, I go to swap out the vehicle at the Orlando location, and the system did not update it, so it appeared as if I bought two cars instead of swapping them. I was unable to take home the new car, and had to cancel that swap. I decided to keep the first vehicle, and just deal with the AC repair because the system error was not worth the hassle.

When purchasing through Carvana, you are relying on the photos to be accurate as you must purchase the vehicle before seeing it in person. You make your decision about the value of the car and whether you want to buy it based on those photos. When I arrived to pick up the car that I purchased, there was damage to the inside of the door, stains on the seats, and tears in the armrest that were NOT in the photos or noted under "imperfections". I was assured by the Carvana rep that these would be fixed by Carvana since they were not noted.

Updated on 10/23/2023: Following up - Carvana did step up and cover the battery replacement. I do appreciate Janet working through that with me. I would love to say that was the end of the story, but unfortunately it is not. Since I got the truck back, it is still pulling to the left when the brakes are applied. Also, it now seems to have an issue with the transmission that I will have to get checked out. Firestone does not work on transmissions, so I'll have to source another shop for that. Once the transmission issue is resolved, it'll have to go back to Firestone to have the brake issue addressed. These will be trips 5 and 6 to the shop since the truck was purchased. I'm assuming I'll have to pay more deductible money for both shops at $100 each. Running total now is $500 out of pocket. As much as I like the truck, it's quickly becoming more of a hassle and frustration than it's worth. Is it too much to ask for dependable transportation that doesn't stay parked at the shop more than my house?

The website makes it very easy to get a price for your car. The entire drop-off and payment took less than 5 minutes. The check was already made out to me for the exact amount stated in their estimate. There was no dickering or negotiating. It was a far better experience than I had anticipated. I highly recommend Carvana for selling your car.

Sold my car online to Carvana. Easy to use website, clear instructions, prompt response and totally transparent in handling transaction. Price offered was 30% higher than another major online purchaser and 45% higher than the other major online purchaser. Pickup was scheduled quickly, timely confirmed and arrived as promised. Check was delivered and transaction was completed in less than 15 minutes. A totally pleasurable experience. Cannot recommend Carvana highly enough.

I've sold a car to Carvana before and had a great experience. Last night I tried to purchase a car and out of nowhere the price and rates shot way up. I thought maybe it was a deeper credit check (I went through a rough period and it affected my credit) so I kept going. then when I went to sign the contract there were two separate charges I had never said yes to, and I discovered that's why my payment structure had changed. (Mind you - it added an entire extra year of payments AND an extra $35/month)

The concept is great but the execution is not. I just purchased a car from here and I took it to the preferred vendor to get some stuff checked out. The auto shop told me I needed to replace 2 tires as they were almost flat. Well SilverRock denied my claim and I talked to a Carvana rep and they said they agreed with SilverRock's decision. So why the 1 star rating? Well I just GOT THIS CAR so why are my tires almost flat!? For the amount I spent on this car, Carvana couldn't get newer tires for the car?? It will cost me 500 bucks out of my own pocket to get the tires replaced. I am so annoyed and quite frankly, will never use Carvana again.

Buying a Porsche from Carvana would not have been my 1st choice but it turned out to be a great experience. I was looking for a low mileage Boxster from 2013-2015. I assumed that they would be overpriced but I was wrong. I had certain things that were a must, manual transmission, Bose stereo, etc.. Their website made it easy to choose and I watched for about 2 weeks before making a choice. I was also going to sell a 2013 Corvette and their offer was just about exactly my asking price plus I realized an extra $1800 in tax savings as when you trade a car that you've already paid taxes on you only pay sales tax on the difference. So I actually got $31.1K for the Corvette instead of the $30K I would have asked. They delivered my Porsche and picked up the Vette at the same time. I signed a few papers, very easy.

I heard about Carvana from a friend and I’m never going back to the old way of going to a dealership and waiting for hours to get a car!! This process was seamless. From me first putting in my information and getting pre-approved. To me being able to search and save my favorite cars. To me then deciding to get a car and receiving the exact payment amount. To the purchasing process which only took half an hour!! The entire thing was great and then I was able to add my own insurance to the car and schedule my delivery date and time!! Carvana provided the car fax and full details of the car and I never had that “salesperson” pressure that you get when you go to a dealership!!

Most of my experience went well. But a few days after delivery, my one fob provided had one stiletto key would not fit the lock on the driver door. And it wouldn't fit the two locks on the back seats either. Six days later I took the car to the Arlington Cadillac dealer. They made me 2 fobs for $700, and after paying I discovered I now had 3 stiletto keys that won't fit my car's door lock. I used the chat with my Carvana in my account and was referred to a specialist. After I spoke to the specialist, I was told bluntly that they could not help. I made sure she understood that this car came with non working stiletto key when it was delivered. She said she understood me, but could not help with my key issue. A month later I had routine service at the Arlington Cadillac dealer and gave them written instruction to make a key from my VIN or rekey the door locks.

Carvana made my experience of selling my Corvette a good one. I accepted the Carvana offer for my car online and provided the information requested and set up an appointment for pickup. As advertised, the process was rather simple. The Carvana driver, who was professional and treated me as a person and not just a number, loaded up my Corvette, I signed the required documents, and he showed me electronic verification that the process of initiating payment to my bank took place. I had the deposit in my bank the next day. Based on my experience, I would recommend Carvana. I was happy to sell my Corvette simply and efficiently without the hassle of dealing with traditional car dealers or potential customers who might not be trustworthy.

I put all the information into Carvana, they provided a price. It was easy to find a location to take the vehicle, I drove it in, they started it, did a visual inspection and had the check ready for me. It all took less than 15 minutes. It was an excellent experience, fast, accurate and paid just as they promised and it was easy to do. I highly recommend looking at them if you're selling your car.

The business model seemed too good to be true, but it worked exactly as advertised. They showed up exactly where I told them to and the inspection just took a few minutes and they handed me the check. They also offered me more than the dealership by 20%.

I was trying to sell my Jeep Gladiator to get my wife a new vehicle and out of curiosity I tried to see the price of my vehicle on Carmax and Carvana. Carvana was offering a slightly better deal for me so I went ahead with them. Let me tell you, the best and smoothest car selling experience of my life! I put all the details and it gave an amount.. I am a responsible vehicle owner and I keep my cars nice! But still I made the truck shine before going there and I was literally done in 10 mins!!! I was hoping there is gonna be a lot more questions and what not but nah, they took the keys, inspected the vehicle, drove around and we were done! Once again I can’t emphasize enough on the ease to sell my car. This has made me go back to them for a used car purchase. I hate haggling at a dealership and I will admit that I’m not good with negotiations so something like carvana is my way to go!!

So I have purchased two vehicles from Carvana, and found the purchasing part of the company fine, but when my son totaled one of the vehicles in July 2023, here it is October and I am still haggling with Bridgecrest/Carvana about getting my overpayment refunded to me. The overpayment is around $1300 and the car was salvaged due to it being totaled, but the overpayment is my money. I was told by Carvana that they dont have anything to do with Bridgecrest, however I can log into Carvana website and see my loan details including the loan # and payments.

I purchased a 2019 750xi BMW with 42,000 miles for $48,000, in May 2023. By August 2023 my check engine light comes on, so I take to the BMW dealership. They told me that there were 2 burrow nests in engine and major engine issues, which totaled $6,500. I contacted Carvana and they said I was over the 100-day warranty. It was impossible for me to cause $6,500 worth of damage in 3 months, and they refused to help because I did not purchase the warranty. This is the 2nd vehicle that I have purchased from Carvana, and both cars had mechanical issues. I will never purchase a vehicle from Carvana again, and I will never recommend them to anyone.

My car was delivered on time. The driver was friendly and helpful. My car was clean and they are easy to contact and continue to communicate. I was able to get my insurance with them and offered an extended warranty. The car looked just like the picture. I will use Carvana for future purchases.

Easy online purchase experience. Only issue was my car wasn't ready for the scheduled pick up. An inconvenience because I needed my car before I returned to work that week. I had to wait 3 days before I could get it

This was a great experience. The offer was better than a trade-in from the dealer, the simple process to complete the transaction and the payments was very easy! A little anxiety using Plaid, but the cash was in my account 1 day after I dropped off the vehicle. The drop-off process was smooth and only took 10 minutes.

Gave Carvana my car's details on Friday, they gave me an offer on Saturday, they adjusted their offer on Sunday. Wednesday they came, inspected my car and handed me a check. Had to figure a couple of things out as I was not familiar with their process but all in all it was pretty straightforward and I was very satisfied with the whole process. They actually gave me full book price on my vehicle when dealerships in this area would only offer $1000 less than book price.

I was excited to get my car. Unfortunately, they kept delaying me week after week. It has been a month and I have no car, still. The best part, they let you know at the time of your delivery window. Not during the week like other businesses. This place sucks

Love Carvana and have purchased 3 cars through them. This last experience was still good, but had to take our new Volvo into the dealership on day two, because the seatbelt was broke, a transmission bracket was broke and the air conditioner was also needing to be repaired. It was all covered by Carvana warranty, but really disappointing. They claim to do a 150 point inspection, but missed those three things, one that was pretty major. I still love Carvana, but now I know to get an inspection of my own down immediately after purchase.

I appreciated the ease of completing their online form to purchase my vehicle, the constant communication to ensure the drop-off appointment was met, and the Carvana purchaser who evaluated the vehicle and handed me a check was quick and courteous. Kudos all around!

Carvana made selling my car super easy! Quick to answer a few questions online, then they gave me a price that was spot on with Kelley Blue Book. Made an appointment, dropped the car off. Had cash in my bank account within 24-hours. Appointment took 15 minutes. Easy peasy, and would recommend.

I'll preface my review with the fact that I pre-ordered my car, which means that I ordered it before they actually had the vehicle in stock. That being said, the online experience was amazing. I was able to find the vehicle I wanted, obtain financing, and even insure the vehicle all in one place with no hassle. All the terms were well laid out and everything was easy to understand. I also purchased an extended care plan which was affordable and also made available during the buying process.

I helped my mother sell her car through Carvana. The process was seamless start to finish. Carvana made it easy to sell the car and transfer the title, and remove the car all from the comfort of her own home. The funds were deposited in her account within less than 24 hours. Great experience!

First time using Carvana, likely my last! I've had my pick-up date/time changed several times... The answers given by customer service (when you can get anyone) are insufficient and infuriating, when asked to escalate the complaint I was told: "A supervisor will not pick up, there's no further information that they can provide... You're not the only one experiencing this..." Hahaha!! Then I was told to choose a new pick up date/time and then keep checking in!! I stopped searching for a new vehicle when I found this one and fell for their "quick and convenient" tagline... Almost two weeks in and hours online and on the phone, it's been neither quick or convenient, cumbersome and frustrating is more fitting!

Carvana gave me an offer for my car online and asked for a detailed review of the condition plus copies of some documents. When arriving at the drop off location they were ready for me with a check and transfer documents. Entire process took about 15 minutes plus they gave me a lift back to town. Great group of people at the Mobile AL office! Will definitely do business with them again.

Started the purchase on a Monday night and had the car the next morning before noon. Smooth transaction and I've had no problems and would recommend this company to my friends. Very easy to use. Kinda scary how easy the purchase was.

Carvana made the process of buying my car very simple. Everything was done online. I entered the information requested, they made me an offer that I felt was more than fair and agreed to the terms. I uploaded the required documents, received the approval shortly thereafter and set up the date and time to drop my car off. I was at the Carvana location no more than 15 minutes, and walked out with my check. I would definitely recommend!!

Outstanding Car Buying Experience - 5 Stars! I recently had the pleasure of purchasing a 2016 Lexus GS350 through Carvana, and I can't express how impressed I am with the entire process. From start to finish, Carvana delivered an outstanding car buying experience that exceeded my expectations. Here's why I'm giving them 5 stars: User-Friendly Website: Carvana's website is incredibly user-friendly and intuitive. I could easily browse through their extensive inventory, filter my search, and find detailed information about each vehicle. The high-quality photos and 360-degree tours allowed me to get a comprehensive view of the car I was interested in.

I wanted to sell my car quickly. I had 3 offers. Carvana gave me the best price. I answered a few questions. Sent them some documents and made appointment to drop off my car off. They gave me a check and it only took a few minutes.

I had to help my elderly sister-in-law sell her car that she was no longer driving. Frankly, I wasn't looking forward to dealing with posting an ad and dealing with people coming to look at it. So I gave Carvana a try. After inputting my information I got a basic quote that was well within the KBB estimates for trading in a car. After checking out a couple of competitor sites, it seems like the best option, so I proceeded. After uploading the required documentation, I got my final quote and set up the appointment. One of the factors that favored Carvana was that for an additional charge, they would come up to pick up the car and finalize the paperwork. Since we're an hour away from their location and I really couldn't take my elderly sister-in-law down there, it was the perfect solution.

Carvana provided a seamless car buying experience. Shopping from home was a breeze, and the delivery service was excellent. Allen, the delivery driver, was friendly, and the car matched its description perfectly. Highly recommend for a hassle-free car purchase!

We had a 2012 Dodge Charger that was a one-of-a-kind with all the extras and detailing we had added. Drove in snow once and that was to have it high lit with detailed striping for a Christmas present for the wife. Even had our names on the door handles. Other than that, it was garaged winters. With only 55K miles, it was a steal for anyone. No accidents, etc. A creampuff by most opinions. Sight unseen, Carvana offered almost double what NADA gave for retail price. In less than 24 hours after we delivered the car, our money showed up in our account. No problems, no hassle, no pressure. We were greatly impressed with the whole process despite having second thoughts. BUT we knew this would happen. It was the right time and right price. THANK YOU CARVANA!

I gave three stars, because the experience was pretty stress-free but they dropped my vehicle off knowing that there was an issue with the electric parking brake. Shame on them for not fixing it before they gave it to me. It cost me a day's work and it cost me a Saturday afternoon to try to get it fixed. Other than that most of it was a good experience, but I didn’t appreciate having to find a service mechanic same day they gave it to me, so I’m skeptical it would’ve been five stars. If not for that it’s not a bad company. They just need to pay attention to what condition they’re selling you a vehicle for, it’s not a good thing when you drop off a vehicle knowing there’s something wrong with it and not disclosing that, I would buy another vehicle from them though. The warranty was easy. It just cost me a lot of personal time. It’s fixed and I love the vehicle.

Customer service has lied on multiple occasions about my refund that is now a month past due! I was told multiple times I would receive a refund by various Carvana representatives and when I called for a status, the rep I spoke to told me that I am not eligible for a refund. After taking screenshots of multiple messages promising a refund and emails regarding the return of my money and sending them to Carvana, this same rep said she would try and submit my case for review and refund.

I did the online purchase and all documentation was given. They never gave me a call and stated that they did leave a message, I have gotten nothing. They took my money twice and still did not give me my car. When we called to find out what was going on, we keep getting the runaround and told they would call me back in 24 hours. Now I have to file a lawsuit along with contacting the CFPB. I could have went somewhere else, but gave them a try due to reviews. They also kept changing my pick up time and date and telling me to go back and repurchase the car to keep taking my money.

We wanted to sell our car but were not trading in for another car. We got bids through Edmonds, Kelly Blue Book, and several dealers. Carvana came in with the highest offer, so much so that we were sure there was a catch. We were honest about the state of the car, sent in pictures, and uploaded our title and driver's license information. We set up an appointment, positive that we'd arrive and they'd give us some reason why our car was worth less than they originally stated. Far from it! We arrived to find a friendly, competent person waiting for us. He quickly assessed the car, had us sign some papers, and handed us a check for the full amount they had originally offered. We were out of there in 20 minutes. Honestly, it took us longer to move everything to our other car than it did to complete the sale. We definitely would use Carvana again.