Carvana Reviews

The worst part of purchasing a vehicle is car salesmen. The constant attempt to upsell or change your mind is draining. This doesn't exist with Carvana. After spending half a day attempting to get decent prices locally and hearing all sorts of lies about why vehicles were overpriced I remembered seeing a Carvana delivery truck earlier in the week. I got home, made an account, logged in, typed EXACTLY what I wanted and voila... presented with what I wanted. Within ten minutes I was done purchasing and back to enjoying my day.

I was scheduled to take delivery of an Audi on 10/11/21. I spoke to a customer service woman to confirm delivery and to inquire about the CarvanaCare warranty options. She confirmed my delivery would be on time, but said if I chose to add a CarvanaCare warranty it would delay the delivery 2 weeks, and asked if I would like to proceed with purchasing the warranty (without ever providing a price/quote). I did NOT want to delay the delivery, but asked if she could provide a quote for comparative purposes.

Well, so far it's been ok. I will say that before my deal was finalized. I have had my delivery date changed three times, all three times "this is our fault, looks like someone cancelled that date, they say here in our notes that you didn't meet the deadline." Only my deadline was two days away. Unsettling due to never having done anything like this before. I am more of a go negotiate and twist up the sales rep at an actual dealership. Speaking to the same person twice never happens unless they themselves promise to call you back directly, which an underwriter has, so that's positive. Numbers were a miss and no one caught it after several and I mean several times of explaining it. They kept "omitting" my trade in equity, I will say I do not think this is intentional rather a computer programming glitch.

The process from start to finish was amazingly easy & most importantly QUICK! We hit a bump in the road when my car delivery was delayed but understandable - it was rescheduled for a few days later. I was very pleased with the car I received. My registration was a month late in receiving it (they forewarned it could happen); totally understandable with the COVID-19 precautions. Overall I had a surprisingly - extremely easy purchasing experience with Carvana and would definitely do it again.

I thought this was going to be a flawless, easy experience. I was wrong!!!! My appointment time has been pushed back 3 times and I have still not received my vehicle! I have paid for the insurance, and taken off work just to be disappointed. Please do not do not do not use Carvana. Try Vroom, or just simply go to a trusted dealership. Carvana is a scam! They do not deliver as promised.

Ordered this car a month ago. They've canceled delivery 4 times so far, twice after the car was actually supposed to be here. Then told me I had to accept the car on Sunday (at work) or I'd have to wait another week. Carvana is a joke.

Carvana has the potential to be one of the best ways to buy a car in the nation. Carvana has made buying cars simple. It’s so simple. I purchased my car sitting on the toilet during my 5 min lunch break.

The initial part finding a nice car placing the order process was easy enough and worked well. We found a nice 2020 Mazda CX-30 as a graduation gift for my daughter. The Carvana site stated at first that delivery was expected in less than a week. After we locked in the order that delivery date changed to a month. Not a big deal but still from a week to a month is a bit disappointing. After placing the order I was contacted by Carvana reps and had to scan documents and was told all is good and I got all green check marks on the tasks part of their website. We had a Navy Federal Credit Union (NFCU) preapproved loan draft check. I had to sign it and scan it into their system.

They delivered my car today two days late! Even worse…it is broken!!! I purchased a 3 year old electric car. They showed up with the car this morning with it only charged at 11 percent! Really! Red flag! So, I couldn’t take it for a test drive. Then, I charged it all day and even changed outlets only to learn that the car won’t charge past 11%! I was on the phone with the national CARVANA call center for over two hours today discussing this and they couldn’t reach anyone in their local Oklahoma City dealership. They told me I would have to wait 5 days for their mobile mechanic to stop by! Really!!! They delivered a broken car to me which won’t charge past 11%!! They can’t even reach anyone in their local office they come by!!

Awesome place, thousands of vehicles to choose from. Very nice cars! Lower prices. So easy! Financing available. I bought my car in 22 minutes. Highly recommend! Love it!!! I chose my car and it was located in New Jersey, they got it to OKC for a very small fee. Couldn't be happier!!

So I purchased a vehicle from Carvana. The first car I picked they said would be delivered on one day and then said I wasn’t getting it until 2 weeks later. They texted me the day before they were supposed to drop it off, it said, "Get ready for your new car & make sure you have your insurance ready. Your car will be deliver tomorrow." I was so excited. I had paid for full insurance not even needing it because that same night I get another text saying there were “shipping delays”. That was after waiting 2 weeks. So I waiting about a week longer then I ended up choosing a different vehicle. Which took another 2 weeks of waiting.

The first car I selected failed its safety inspection the day before it was supposed to be shipped to me. The next car I picked which I was assured they ran a safety inspection on and was ready to go turns out had faulty sensors and canceled that one too. Incredibly incompetent sales team that routinely made minor errors and when things started to go south, they stopped picking up my calls and responding to texts. Save yourself a world of trouble and go somewhere else.

Positives… Overall, I’m happy with the Carvana purchase process. Friendly, patient agents help you through the entire process. The online portion is easy to follow and understand. No hidden fees that are common with auto sales. The vehicle was delivered with undisclosed damage - a backup light lens/housing had standing water in it and the lens was filled with condensation. I called Silver Rock, who covers warranty items and they were terrific in helping to get it replaced at no cost to me. It’s reassuring to know that the warranty process seems to work well.

The buying experience of finding your car is amazing. But that's it... Everything after that is a disgrace. Completely incompetent people, processes and systems. I had to speak to their call center 4 times for the car's down payment. Every time the attendant confirmed I'd linked accounts, it hadn't linked. Until eventually it did. Then I submitted scans of my driver's license also 4 times. The system never recognized my ID automatically, and I just had to keep trying.

Overall pleased with the experience. Great communication in setting expectations during the purchasing process and outlining next action items for both parties. There were quite a few more "defects" (scratches and interior imperfections) than represented in the 150 point inspection report provided by Carvana. We still would have purchased the vehicle as they would not have been deal breakers, however would have preferred a more accurate representation of the vehicle's condition.

From the point of searching, viewing details for available cars, fair pricing, detailed Carfax reports, wide selection, intuitive web application, financing, and eSigning... all from the comfort of our cuddle chair! Delivery was on time, delightful customer service, and the vehicle was just as pictured! They even gave us a new purchase gift of dried fruit and nuts, nice touch. And excellent follow-up by customer service. We test drove before accepting delivery. Two gentlemen who delivered the car were awesome. Truly delighted with our experience!

Massachusetts has some weird insurance laws/rules, it sucks, it should be fixed, but those are the rules. Carvana basically makes you sign an agreement which may make your insurance void during the 7 day period. Licensed insurance agents signing your forms told me that if they signed the documents as Carvana asks might lead to them losing their license.

Thankfully Carvana was able to resolve the issue regarding my vehicle registration, thus saving me from having to go to the DMV and wait in line to register the car I bought from them (as I was told by a Carvana advocate). Even though I still have to wait for my plates another 3m but that's not Carvana's fault.

After saving up and convincing my wife, I decided to buy a near new truck. This is a major purchase for me and my family. As many others, I do not enjoy the dealership experience. So I decided to try the online shopping experience. My research on Carvana seemed more positive than negative. The website is very nice and intuitive, the available inventory appeared quite large, the process seemed smooth, reviews were more positive than negative, and the 7 day guarantee sealed the deal for me. I decided to purchase through Carvana. After a few days of searching, I found a truck that checked off pretty much all the boxes for me.

Looked for a while in many different platforms… Found Carvana to be easy and Bought the car in 15 mins. Never would have thought I would buy a car out of a vending machine but I did! Great experience overall!

Overall I was very please with Carvana. The system is easy to use online and valuing trade-ins is quick and albeit accurate. Just wish they were able to take them in at greater distances. In order to do a trade-in I would have to drive into a main hub which from Washington state was Las Vegas. However, you could sell the vehicle outright and meet at a common point that isn't too far away, but you don't gain the trade in credit but instead a check or direct deposit. Overall it was a great experience and were willing to ship the vehicle to my house but because of the time crunch I had I was able to meet them at a common point to pick up sooner. Also the drop off associate was very knowledgeable and helpful. He even noticed that the windshield was struck by a rock and was chipped while he was transporting it and arranged for it to be replaced. An amazing company and they had the hard to find vehicle I was looking for so overall five stars.

After paying down payment and completing the paperwork, Jeep 21013 was delivered on September 23, 2021. On October 1, 2021, the Jeep stop working and I was stranded. At this point my buying experience has been a nightmare.

The purchase went well, other than they would not accept a PO Box for mailing purposes even though they have my physical address. Then they request paperwork for emission certification for a county that does not require it. This request came in on 7th day so I was unable to return vehicle and there is no way to get this inspection that is not required for where I live. Had to file a complaint with BBB, liked idea of no pushy salesman but they made up for it by refusing to change mailing address and now requesting documentation that is not needed or able to get. Never again and will not recommend....

Was scheduled for delivery on 10/3. Got text it’s being delayed until 10/10. Vacation cancelled because I have to wait on a car that’s was expected earlier. How do I tell my kids we can’t go on vacation because we have to wait on the car we intended to drive.

I recently bought a car on Carvana. I can say it was THE BEST car buying experience I have ever had. I traded in my 2015 vehicle and purchased the new one all from the comfort of my living room. I was able to easily upload documents with their easy to follow instructions. I could reach a real person at Carvana by text, email, phone or chat any time I needed to. Representatives were always professional, knowledgeable and courteous.

Super easy, no hassle, straight to the point. I found my car and purchased my car with no problem. Carvana has something for everyone ever budget. Also they helped me along the way every step and also keeps in contact to make sure I was complete.

My wife and I bought a car to use at a condo we purchased in Florida. We had never bought online and didn't know what to expect. We were very impressed with Carvana. They were very professional and had outstanding communications every step of the way. Our delivery driver, Alexis, was very thorough, on time and extremely helpful. I took the car to a local dealer and they could not find anything wrong. Carvana even identified a couple of minor cosmetic items that they are taking care of for us. I could not have been happier with the experience. We will definitely use them again.

The whole process was perfect and seamless. The Carvana team was helpful, kind and knowledgeable. Everyone was beyond helpful and we are super delighted with our vehicle purchase. We would most definitely recommend Carvana to our friends and family.

Full process was easy. Only issue was after receiving my License Plate after registration was processed, the temporary plate the car came with was reused on another vehicle purchased through Carvana and I'm now receiving Toll bills for someone else in another state because Carvana did not change who the plate was associated with.

Difficult to finance with another bank besides the one they offer. Delay in delivery of vehicle (4 days). I had to replace the battery on the 8th day of ownership of the vehicle. Even though the deal involved my vehicle being traded in I continued to get email alerts asking if I wanted to trade my vehicle in and it did cause me some confusion the first couple of times I received the email. Otherwise it's a beautiful vehicle and just what I wanted. Delivery process was professional and the vehicle was quite clean and looked great. I hope that the battery issue is just a one off kind of situation.

The online process of buying a car with Carvana was super easy, really good experience. However, the car, not so much. My car arrived August 9th and as of September 28th I've already had to put in over $1000 in work. And of course none of it is covered because it is all "normal wear and tear". I had to replace gas cap, brake pads, air filters, windshield wipers, have work done to AC, replacing all the fluids and that is all in the first 6 weeks. I would definitely suggest having a mechanic do an in-depth check (not just the basic look I had) on any car you buy from Carvana before your 7 day test drive is over.

I couldn’t be more happier with Carvana. After 56 years of buying 15 cars from numerous dealers across the US, I just wanted a straightforward open deal. Carvana delivered from shopping to delivery. Even though everything was online or via phone they made sure to ensure I was comfortable with every aspect of the deal. And Carvana was the best deal, even though local dealers claimed to undercut Carvana, the locals still piled on extras I didn’t want or ask for. They were straightforward in every part of the transaction.

Buying a car on Carvana was very easy and straightforward. I loved not having to travel to a dealership and endure the hassle of that whole experience. Prices were transparent and straightforward; the experience was clearly communicated beforehand; and their inventory was fairy robust when i was shopping. My one complaint is that my car was quite dirty when it arrived. There was a fair amount of dirt/grime/smudges inside the cabin that I would have expected to be cleaned up as part of their vehicle turnover process.

What a horrible experience it's been purchasing a car through Carvana. The process as a whole was easy but getting the car was terribly difficult. They reschedule 3 times, over a month. If I didn't need a car, I would have canceled the very first time they rescheduled because they gave me the runaround and told me 3 difference reasons it was "delayed". The car was damaged upon transport, somehow the tires were "shredded" which again delayed my car to place all 4 tires. After receiving my car, there is problem after problem. After receiving the car, I drove it less than a mile down the road, a plastic piece was hanging under the car.

Carvana does everything online, which is convenient. The car I purchased required inspection, which took over two weeks! My opinion is that Carvana should not post vehicles for sale until the inspection is completed. Fortunately, I didn’t have to have the car right away, but this scenario would be problematic if a buyer needed a car immediately!

Best car buying experience I've ever had!! Car delivered right to my house and never had to deal with car salesmen or financing office/car lot. A dream come true! I will most definitely recommend to my friends and family. Next time I buy a car I will use the same service.

Get 3rd party financing approved BEFORE you even start the process. I have excellent credit, and they offered me 5% APR. I cut that in half with another lender. Once you begin, make sure you're able to fully focus on the application as you have limited time to complete it (45 minutes I think?). It would be nice if they had a intro page that listed all the info you'd need access to in order to complete the application because you spend precious time trying to get your hands on this or that. You never talk to the same person twice, so I kept getting conflicting instructions about next steps. One day, I even took off work unnecessarily because I was told I needed to fix my title, and that turned out to be incorrect. New agent apologized for the "minor inconvenience ".

This is without a doubt the best experience I have ever!! had buying a car!! It was easy and hassle free!! I got the convertible I have always dreamed of!! The gentleman that brought my car to me was extremely helpful and made sure all my questions were answered. I have always hated going to dealerships so this was exactly what I needed to get a new car.

The online purchase and application/paperwork was a breeze, it was very simple and I was qualified for an auto loan in a few minutes. The part that I'm not happy about is how there were so many things not reported or missed during the vehicle inspection. 1) The driver side skirt had a huge gash/scratch. 2) The battery cover was/is missing. 3) Passenger side door lock does not work. The vehicle passed the 150 point inspection, obviously someone wasn't doing their job that day. I would recommend to Carvana to make sure that if you're going to provide a 150 point inspection that the person doing it, actually does it. My vehicle should have not been delivered in this condition, these items should have been taken cared of before it was even on the delivery flat bed.

Sidney with Carvana was so helpful, kind and accommodating. She made buying our car so easy and was super friendly! As a family with two small kids, it's no longer an option to go sit and wait at a dealership for 2 hours. Doing everything online and over the phone and having the car delivered was so convenient -we'd do it again! Thanks, Carvana!

Very helpful And the updates was regularly. They kept in touch with me daily about my purchase. And the Paperwork and credit. Registration and tags. The car was clean and sanitized. I had the opportunity to test drive the vehicle before signing any paperwork.

The verification is the only step that you may feel frustrated. Once you get it done, the whole process became smooth and hassle free! I went to a dealer first but then she told me my trim and make are all sold out. The only available trim will cost me extra 4K bucks. I decided to go back and search my favorite model on Carvana. Here they reserve your car and deliver it to your home for free. All you need to do is take photos of your insurance policy, signed form and driver’s license and then they settle everything else for you.

This company has really let me down. My delivery was delayed multiple times which cost me because I bought car insurance starting the original delivery date. Then they said they would reimburse me. I have not received anything and it's almost October. Then they said registration would be taken care of, paperwork submitted and paid for. The car was delivered with a temporary plate and I was to receive my actual plates within 2 weeks. No plates and temporary tag was about to expire. I called and they said to wait a couple days then call back. Nothing so I called and was promised an extension on the temporary tag. Had to call back quite a few times to know the status since I hadn’t received the email or the document that was to be added to my “dashboard” on their website.

The first time I bought a car from Carvana I thought it was too good to be true. Now after my third purchase I'll never go to a car dealership again. They also seem to really care and want to do right by their customers. Awesome people to do business with.

What went well: the financing was easy. But, frankly, there are 1000's of places looking to make car loans so that really isn't a big deal. The car was delivered on time and it took about three weeks to get the registration. I do like driving the car. What hasn't gone so well. The car was delivered with three pending manufacturer safety recalls- one bad enough that the car could catch fire. I was told I could trade for another car- but I would still be responsible for paying for the delivery of this car- even if I didn't want to trade it for another car, and I would have to pay for the delivery of the car I traded for.

The first time I saw buying a car online I thought who would do that. After doing it, It is the only way to do it. Carvana has great prices and not having to go to a dealer is the only way to do it. 100% online, the only time you have to talk to someone is when they bring the car. We had them bring 3 cars before we decided, and every time that they brought it, the person was extremely pleasant and helpful, they even pointed out what they thought might be an issue, and even per-ordered floor mats because the ones in the car were dirty. Swapping was a breeze, just pick the new one and they come and drop it off and take the one you have. This is the only way to buy a car. 2014 Lexus ES 350, 31,000 miles. Paid $400 under KBB trade in value.

The car shopping interface was very slick and the delivery went without a hitch. Everything in between was a nightmare. Carvana needs to invest heavily in the technology to be able to process payments in a manner similar to Amazon. Also, resigning paperwork multiple times and then during the delivery signing hard copies of paperwork one more time. Technology should eliminate the human to human interactions. It is obvious that they are very understaffed but technology should be their solution. I spent more of my time on this purchase than any dealership experience.

Friendly, professional, and prompt. Glad I bought my car through them. The delivery team answered any questions I had and made sure I understood the entire process before leaving. This is far better than dealing directly with a car dealership.

If zero stars was an option, they definitely went out of their way to earn it. They only lock the car to your account for 24 hours until the day of arrival. So when that 24 hours is up, anyone can slide in and purchase it. So you have to call everyday and have them extend the deadline. Also they wait until the very last second to tell you if the car is on its way. For instance, I was picking my 2016 Acura TLX from Jacksonville Carvana. I had no car, which is why I was buying it. They had me scheduled to pick up the car on a Sunday morning after working a 24 hr shift. After multiple calls and texts saying that my car would be there, you’d think it’s there, right? So I got an Uber down there, cost me like $100. And when I get there obviously the car wasn’t there and better yet, it never left North Carolina and wasn’t expected to for 2 more weeks.

Please be careful using Carvana to sell a vehicle and know what your vehicle will bring in the open market and for brokers. I got a quote from Carvana thinking it would be in the range and it was well below the range. In fact, I received $9000 more within 24 hours of posting an ad on Facebook marketplace for my vehicle. Had I not known the true value of my car, I would’ve suffered a significant loss. Seller beware.

My experience started amazingly. I tried Carvana to avoid the dealership due to its pushy, cumbersome buying experience. Carvana delivered on the right balance of being available but letting me browse unburdened by a looming salesperson. Once I had settled on a vehicle, the closing experience was breathlessly easy, maybe taking me 20 minutes to complete. My order was in and I set up a delivery. Easy Peazy.

I was looking for a new vehicle and Went to a Car dealership to initially purchase the car. With my credit check and the down payment I was processing and then also going through and putting money down on the vehicle, I was told it was going to be a certain price for the monthly car payment. When I got there everything had changed. The car payment had almost went up $150 for the vehicle I wanted and they really couldn't explain why the cost changed.

I felt no pressure in my buying experience. I called with questions between two SUVs and the Carvana associate answered my questions and did not try to sell me more. They were very professional and I felt very informed throughout the whole process.

First car I scheduled to pick up twice kept becoming not available the evening before I was supposed to go pick up at my nearest Carvana location (3 hrs away). I found another car with carvana and paid the extra fee to have it delivered as I couldn't keep trying to arrange me and my wife's work schedules to go pick it up. I really like the car I picked out but something didn't feel right on the front suspension, the diagnosis was the front shocks were no good and total blown out, the carvana warranty would not cover the shocks and the 7 day return policy had passed by the time I could get the car in the shop to diagnosis. I had to dish out $600 for front shocks and alignment. I do believe the bad front shocks should have been caught on carvana's inspection as it rode so rough and made noise in the front end. I like the car but disappointed in having to drop $600 in it right away to make it drive correct.

Getting approved for the loan and purchasing the vehicle online was a breeze. Then the nightmare begins. My car delivery was delayed which resulted in a rental bill. It was going to be delayed again unless I allowed them to physically drive the vehicle to me. They were late arriving to my residence by 1.5hr. I appreciate the small candy basket, but that is nothing compared to my rental bill. My car was “sanitized” but there was a dirty tissue clothes pinned to my car and something smeared on the interior roof. There was a spot not disclosed when I purchased the vehicle.

The purchasing process is easy and hassle free. That's the best part of the Carvana experience. But the customer service and actually getting in touch with a human should you have questions or concerns is annoyingly difficult. The first time I bought a car I ended up returning it on the 7th day of the money back guarantee and found it impossible to get in touch with a person despite calling, texting and emailing. The second time I bought a car I've found the car has been smoked in but couldn't tell initially due to the scent freshener coverup and one of the dashboard lights is on. Again, it's super hard to get help. It's a good idea but if anything comes up I've found it challenging to get my customer needs met.

I purchased a vehicle through Carvana on August 29th. The shopping for the car part was fun and easy, getting approved for a loan even easier... getting the correct paperwork sent to my insurance company within their 24 hour time limit a ridiculous unneeded hassle. I probably spoke to 4 different people within that 24 hours just to get a copy of the purchase and sales agreement and the title sent over. I had to ask for multiple extensions in order to keep my September 8th delivery.

Bought a car from Carvana. Delivery and purchase were as easy as it gets. Bad thing is they dropped off a car without a working radio. Doesn’t seem like they inspected it and I have to note take time from my day to take the car to the dealership to get it fixed. I could of just gotten it from a dealership to begin with and not have to worry about a car without working parts.

Buying a car from Carvana was a seamless fast, efficient way to purchase a car! Plenty of inventory, Carfax info, quick and easy pre-approval process, excellent customer service. I will be coming back to buy another car! Thanks for an awesome experience!

This was my first time purchasing a vehicle online and I'm really impressed. The app and website are easy to use. Carvana answered all my questions and kept me updated. The delivery team was so nice and professional. My car looked exactly like the pictures and was clean and the interior sanitized. The price of my vehicle was on target and having seven days to test it out was really a nice feature too. A family member recommended Carvana to me because I was dreading another car dealership transaction. I would definitely recommend Carvana after my experience.

I felt it was time for a different vehicle and as much as I like the whole car dealer game (I really do!) I decided to give Carvana a try, especially since they had the vehicle in the trim and color I wanted for a price that was good. They did give me a high trade-in value for my vehicle and I thought I would give their financing a try too. I have to say the actual buying process was as advertised, fast. I really enjoyed that part of it. Then came the troubles. Delay after delay to receive my vehicle. I made my purchase at the end of June and did not receive my vehicle until the beginning of August. I was advised the first three delays were do to transport issues and the last one was due to a mechanical issue they found and needed to repair before delivery. I was offered $250 for the delay, but never received it.

The vehicle had no floor mats and the AC didn’t work. Employee advised they would order them and have them shipped. Had to take vehicle to repair shop for AC day after pickup. This was extremely frustrating. Not sure if I would use again.

The delivery and driver were great but after inspecting the car there was A LOT of damage that was not shown including rust, gauges and dents. The trunk interior plastics were trashed and none of that was shown in photos. It also had a nail in one of the tires. Carvana agreed to make the repairs so I figured no big deal. I have now been playing middle man and running back and forth and constantly on the phone trying to get anything accomplished. Once the car is sold you have to deal with the terrible warranty company they use. It’s been over 2 weeks and they still haven’t given the ok to my body shop and now the 7 day return policy is up. Sure they have the car you want but the playing middle man trying to get the repairs handle is unreal. Not to mention the terrible detail job that was done on it. The entire car had rail dust and iron spots all over the exterior. I ran a detail shop for a few years and would have never sent a car to my dealership looking like that.

Working with Carvana was the fastest and clear way to buy a vehicle. The trade in offer was the best I could find, the new vehicle met the expectations and every customer service representative was extremely polite, professional and helpful.

I was not hassled or rushed. I picked my payment and price and compared all of the available cars at my leisure. Picking up my car took 10 minutes. This will be the only way I buy a car from now on. No waiting at a car lot for hours.

We did a pre-order on a 2013 car, it took longer than we expected. Was worth the wait. When car arrived it was in better condition. We thought it was detailed thoroughly inside and out, they made the whole process painless. Thank you to all the people along the way.

Bought a car, returned it, got another. That part was great. Got another car cause it was easy. Well it wasn't. The car I returned created a credit file which in returned raised my interest rate and made it look like I was financing a 3rd car which I wasn't and made it harder to find one due to that and took.

I purchased a car from Carvana four weeks ago, it is a 2020 Lexus NX 300. It had a bit under 10k miles. The vehicle has some minor cosmetic imperfections such as small chips in the front bumper, a 2 inch light scratch, and sap stains. I was told by the business that the sap stains would specifically be covered and I was told by their warranty company Silver Rock that they are not covered. They sent a text just after purchase advising that they will reach out within 24-48 hours with a resolution. No one reached out. I was also on the phone for well over 6 hours prior to purchase and have been on the phone primarily trying to find a resolution for over 10 hours post sale. This is not the perfect car buying experience it’s by far the worst and it is reminiscent of Drivetime's processes and false advertisement.

I will never buy another car except through Carvana. This was the most stress free way to buy a car. Customer communications are perfect. The process was as easy as ordering something from Amazon. The delivery was set to be at 4pm and the delivery vehicle rounded the corner at 3:55. The Cars are exceptionally clean and details about the vehicle are very detailed. Pricing is very competitive and the best part was no salesmen pressuring and adding all kinds of additional hidden cost to the sale. DON'T EVER BUY A CAR ANOTHER WAY! CARVANA ROCKS!!

We "purchased" a car to have the delivery delayed twice. Carvana explained that the first delivery was delayed due to the driver-side mirror being damaged. We gave grace to Carvana and rescheduled the delivery, the delivery date was set and we even received confirmation at 10:00 am the day before that delivery was scheduled....only to receive a message after 5:00 that evening that delivery was yet again DELAYED. Reasonably enough we called to inquire about details of the delay only to be met by the customer service of "Meredith" that ended in her raising her voice and explaining from her perspective she had done everything she could possibly do to help and if we wanted to receive any further assistance on the matter it would take another 24 hours before a supervisor would contact us.

On day 7 of having this car the engine overheated. When I took it to a car shop they said that not only did my car not have enough coolant in it, but Carvana didn’t even put the correct type of coolant in the car. Now I have to wait a week until my appointment to get the wrong stuff flushed out and pour in the right stuff. This is my only car and I’m very worried that the engine will overheat again before I get to the appointment.

Great delivery guy. He was on time and explained how the process works. Very pleased with the overall experience. The car buying process was also easy because I didn't have to speak to anyone and could reserve a car for 2 days to get my finances in order for purchase. Only drawback is I think the financing part was a bit confusing as the term kept changing and the system didn't provide any notes on why. Also had issues uploading my driver's license but a chat person helped me do that.

My first experience in 2019 was exceptional. I even recommended Carvana to many of my friends and family and could not say enough good things about the process and the company. I couldn’t wait to get my new car and use them again. NEVER AGAIN. Paperwork was filled out incorrectly so my insurance company had to go back and forth with them to get it fixed. The day of my delivery (which I took off from work) they called 2 hours prior to say they would not be delivering. We rescheduled the delivery for the following week. They called me that morning to tell me they had no delivery trucks and I could come pick up the car or reschedule. I chose to pick it up just to end this nightmare. Except it wasn’t over.

Simple and effective process for the most part. Everyone was pleasant and professional. Scheduling aspects need improved. Not flexible enough once original appointment is set. Numerous emails, phone calls and other means of communication used. Other appointments were weeks away with no way to adjust current appointment by 30 minutes. Even when showing up on time appointments get pushed back. The company can change the appointments around by just saying come back in an hour or so but customers could lose their appointment if trying to reschedule.

From the beginning of my car search to the delivery of my car, Carvana employees were great. They were always available to answer any of my questions either online or over the phone. The delivery driver (Ace) took his time to go through the car and explain the 7 day return process if I was not happy with the car. I would definitely recommend them!

The buying experience was great and the delivery driver Joy done an excellent job explaining everything. The truck is awesome. Would highly recommend everything. Again the delivery driver Joy was great.

The advocates were mostly very helpful but it took 3 weeks to complete the transaction and I never really knew if the car was actually going to show up. It didn’t for the first scheduled appointment. They wouldn’t work with my lender to release the lien upon issuance of a check, I had to advocate for myself the entire process and spent hours on the phone trying to resolve issues because there’s a different advocate on every phone call. They’re all working from home and a few just hung up on me. Mind you, I don’t lose my temper or yell. I’m a very patient person. I really wanted this vehicle. If you’re willing to stick within their parameters and use their lending service at 7.4% with an 817 credit score and you buy their extended warranty your transaction may go more smoothly! As much as I hate going to a dealership I probably will not do this again. There has to be an easier way!

I was in the process of a purchase with Carvana in May. I was approved to finance and confirmed the vehicle delivery date. One day prior to the arrival of the car I received a phone call telling me that the vehicle will be delayed for 2 weeks due to repairs. Fine, I waited for delivery on the second date they provided and again, one day prior to getting the car, there was another 2 week delay. Me being so patient I decided to wait again praying that I did not get that dreaded phone call, well, wishful thinking, another delay. At that point I decided that it would be wise to simply cancel. Each time Carvana rescheduled delivery, I had to contact my insurance company to add a date, then remove the date, and add the new date three times. This was the most frustrating car purchase that I have ever experienced. I did not buy the car on Carvana and decided to keep the car that I currently have.

Fast and easy. What a joke. Took 7 day, 40 calls back and forth, sent endless amounts of papers, sent in hours of talking to several people that acted like they didn't know whether they were coming or going. Then on the 7 day said they couldn't finance me and I just bought a new truck from Dodge truck from Dodge. Would not suggest anyone to buy from these unprofessional people.

The people who work for this company are WONDERFUL! I’m not a “techie” but they were able to, with great patience, stay with me as long as needed to help me upload documents, photos and get them the information they needed. On delivery, the communication from the driver was perfect! She called about an hour out and she was just as wonderful work with as all of them. She knew answers to all questions about her business with us, the car she delivered helped me set up my iPhone with Bluetooth. She went over all the buttons and how-to’s from lights to spare tire and gave us plenty of opportunity to ask anything throughout the delivery. She was always smiling and cheerful and shared in our excitement of our new car.

The entire process was streamlined, efficient, and enjoyable! They kept me updated through everything and made everything easy to understand. I will definitely use them again when looking for a car in the future.

I purchase a car that the check engine light came on on day 9. After 3 weeks in repair shop - SilverRock denied claim - Carvana not giving or offering any resolutions and everyday I’m dismissed stating they are trying to find resolution- but meanwhile I’ve been without a car for over 3 weeks! Unacceptable - I’ve been patient/kind and understanding only to be dismissed… and given the runaround…. I hope they make this right

I had been looking at the SUV that I purchased at the dealership. I was offered a low amount for my trade, and wasn’t given a good price. With Carvana, I received top dollar for my trade, and didn’t have anyone hassling me to make a deal. My only complaint is that the car was dirty on the inside, and I had to pay for it to get professionally detailed. Other than that, it was a great experience.

No "hidden" charges... ever?! How about a $600 shipping charge. There seems to be no way to find cars that can be picked up locally to avoid this more than double shipping cost. I ship my Z cars to Z car garage (Arizona to San Jose) for $300 frequently. Furthermore, I want local pick up only. License and Title fees of $1300 for an 8 year old car in Arizona!! Sounds like an interest free loan to me. Not that any of this really matters, all the vehicles in my search were already being purchased!! I guess they found a way to automate the used car salesman pressure. What a waste of time.

This is the second vehicle that I’ve purchased from Carvana. From the ease of using their app, to the excellent customer service - shout out to Amanda **, to delivering the exact product to your door, this company has set the bar. Great Job, everyone!

I decided to go with Carvana instead of Carmax and another dealership I was approved for because Carvana offered me a better price. This company has been playing with the shipping of my car. They keep saying it’s weather related. I keep getting told different lies every time I call. They have delayed my order five times almost a month and no car. I had to cancel the insurance on the car because I refuse to keep paying it on a car I don’t have. I now have a hard inquiry on my credit from them so I am reluctant to try and go to another dealership. I will have to try and dispute the inquiry I know that will be a hard task because this company sucks. I wish I would’ve read the reviews before dealing with these people. I’m telling everyone I know not to buy from these clowns!

The process of browsing the website is easy enough. However the vehicle delivered (2016 Jeep Patriot) arrived with squealing brake pads, the change oil light flashing, and a transmission that was about to fail. They did be sure to spray plenty of Fabreeze in it, and they did put new tires on it. However, new tires hardly make up for a failing transmission. This was one of their 'Carvana Certified' vehicles - so I am not sure what exactly they are checking. I'm going to try one other vehicle but it's likely I'll buy elsewhere.

This is my 2nd car purchase through Carvana and the process is still a very stress free process. I love that there is a hassle free car purchase experience. I almost went through a competitor but the experience does not compare. This was my 1st delivery to my home and I was so excited to see the truck pull up with my beautiful car. The delivery driver was very thorough and even noticed a small damage that wasn't on the purchase and immediately filed a claim for me. I will continue to use Carvana for future purchases. Thank you again for everything.

I was skeptical of buying a car without test driving but I would do it again and again. This is hands down the best experience I've had in purchasing a car. Not one hiccup and highly recommended. Thanks Carvana for delivering the car I purchased and getting exactly what I wanted for my trade in.

I have had my 2017 Nissan Leaf for one month. In this month's time this vehicle has been out of service for 18 days, and counting. Simple math spells this vehicle has been out of service more than it has been used. It has been fixed and failed multiple times and yet Carvana's inflexible policy is requiring that I keep the vehicle as long as the issue can continue to be fixed. With policies that altogether contradict state Lemon Laws, it's no wonder they push my phone calls to advocates and won't have management discuss the matter with me. IF you buy, hope that your vehicle fails within the 7 day grace period. Otherwise, you'll end up with tens of thousands of dollars locked into a broken vehicle. Beware.

I had been window shopping through many other sites before trying Carvana. They were better in selection and finance options (mainly interest rates). The process was painless and efficient! Thanks!!!!

Went to pick up my car. As I approached my new vehicle I noticed how dirty the car was. There was dirty around the wheels and under the hood with water marks all over the car. Would like for Carvana to at least wash their cars before handing it over to the customer.

First time buying a car online and I will never go back! Despite my misgivings about buying something sight-unseen, the experience was super easy, communication was excellent throughout the process, and the car is great. They even pointed out and are fixing a couple minor flaws that I wouldn't have noticed, which has never happened to me before with buying a car from a dealership. I am beyond happy with my purchase, my experience with them, and would recommend Carvana to anyone. I will note that I was buying a car to replace one that had been damaged, and bought the same model that I had previously been driving. Not sure how I would feel about buying and test driving something totally new and having to return it for any reason, but if you're purchasing something you have experience with, the process was absolutely flawless.

Second time using Carvana. First time was exceptional. This time my delivery was botched twice. No managerial callback. Couldn’t provide answers when they asked for calls. Hoping it was a one-time thing.

Literally the easiest thing I've ever done in my life. I was literally a week and a half out of bankruptcy discharge. I needed a new set of wheels. I applied and was approved for zero down for a 2020 with less than 9k miles. From the beginning to the end it was as simple as picking out a ride, providing the necessary information to them and sitting back waiting for delivery. It had a few imperfections that weren't reported, really just small scratches but they're fixing them at no cost to me. Amazing company and amazing experience...

I originally did my preapproval on August 14 2021. I got terms that were agreeable. Terms are guaranteed for 45 days. I made the mistake of putting in another preapproval for another vehicle and my terms from 800 down to 50% of vehicle price for most of the vehicles I was interested in.. Keep in mind that none of my information changed, however the terms did. My original terms were not honored. They claimed because there was another preapproval that the original terms couldn’t be honored even though it was in the original 45 day window with the same information. Two weeks of trying get this resolved was frustrating. Every time I called, they said it was being escalated and that someone would contact me regarding this issue. I had to contact them after every 48 hour window that said someone would contact me. Unacceptable!

Customer service is like none other, savings of thousands without hassle, super efficient and the way car buying should be instead of being 8 hrs in a dealer never again, Carvana has a customer for life and I am already telling everyone I know.

I will never buy from a dealership, again. Carvana has perfected the car buying experience. I literally have nothing I would suggest doing better. Seriously, they offered me double my pay off for a car I traded in which allowed me to have a down payment which allowed me to get a 2020 ford Ecosport in excellent condition and low mileage. I can't say enough good about my first experience with carvana. If you're looking for a car purchase, stop looking... You've found the best with carvana.

I was skeptical of purchasing a car online. I read several negative reviews but gave it a try anyway. This was the best experience. Super simple, easy and smooth. I love my new car! Highly recommended.

My experience with Carvana was very positive. I enjoyed the process. It was efficient and quick even during Labor day weekend. Mark whom delivered my vehicle was very kind and informative. I have been raving to everyone about Carvana.

Carvana makes car buying easy. I completed the process in less than an hour. The issue is they don't really do a 150 point inspection. Had a malfunction indication as soon as we got home. Contacted Carvana and had their warranty company silver rock send a mechanic. Mechanic was using Youtube to try and diagnose issue. Needless to say we had to take car to dealer to get fixed. Had car less than a week and was required to pay $50 deductible on a car we have yet to really drive. Understand the 7 day return but my wife loves the car and want to keep it so here we are. Just ensure that you look over car completely and thoroughly as it seems that the inspection isn't as in depth as they make it seem. Car didn't have coolant in the reservoir either. All in all not a bad experience but can be better if they focus on really inspecting vehicles as they claim.

Nothing about buying from Carvana is easy! I was so frustrated, I was almost in tears many times. I did make the mistake of accidentally setting up two accounts with different emails for my trade in appraisal, and car search and purchase. That doesn’t seem too hard to fix, but they couldn’t do it. To try and straighten this out so my trade in appraisal would apply to my purchase, I tried the chat feature and got nowhere. I called numerous times, and was transferred all over the place. I talked to a rep that had his music playing so loud, I couldn’t hear him. I asked to turn it down, and he said something must be wrong with his headphones!

The selection of cars was great, the buying process was super easy and straightforward. Once I got my car I discovered the rims, decals, and cross bars were all spray painted black and the car was not indeed a "black out package". Carvana stated If I was unhappy I could return the car and buy a new one (though I would have to PAY THE SHIPPING COSTS for both trips) even though they never stated the car was SPRAY PAINTED. Pretty unhappy with the details they left out and not backing the high standards they say they have.

My online process of buying a car was smooth and agents were very helpful. They picked up my trade in and dropped my car on expected date. I was updated every step of the way until transaction was complete.

The whole experience was great. The guy who dropped off the car was exceptional. will buy my next car here. I suggest people use Carvana for buying their car! Easy to use good customer service. Great car!

I purchased my car through Carvana. The finance was easy. No hassle with car salesmen. They emailed me with vehicles they thought I would like without overloading me with a bunch of them. I enjoyed my experience with them. I would recommend them to anyone.

My experience so far has been great, customer service is outstanding and I will be giving all my business and others to this company. A few aspects are speedy, great service and very curious for other people's mistake....

This experience for me has shown why I will NEVER buy a car online and especially from Carvana. The delivery was delayed and never even got a phone call to tell me this. I only found out after I called to confirm. The car was delivered on July 20th and I still do not have my registration and the Credit Union is is threatening to move to the Default rate. Talking to these people is like talking to robots. You get a generic response that the "registration team" is working on it. I call **! I paid Taxes and Title fees and this is still not done. I will be retaining an Attorney because in simple terms-Carvana got their money and they can care less about the aftersale. It clearly shows with my experience and others. Go to a dealership and do not buy ANYTHING from these idiots.

From start to finish, the process was easy to complete. Questions were answered quickly. Vehicle was exactly as pictured. Very smooth to purchase. I would recommend this to anyone looking to purchase a vehicle.

Everything went smoothly for the most part with my Carvana purchase. The customer service was high-quality and the ordering process was easy to navigate. The delivery was an hour late, which was not ideal. Also, I didn’t understand why the delivery person could not install my temporary license plate on my vehicle when they dropped it off. Finally, I wish Carvana made the key repairs to my used vehicle before delivering especially because they were free due to open recalls.

The vending machine was a fun experience. The car buying process was smooth and customer service was helpful immediately with no ridiculous wait time. I took my family and it was a fun way to have a car buying experience.

Carvana's financing rates are pretty high if you have good credit. We started with a credit union but they weren't helpful when validating 3rd party financing but US Bank had it done within a day. We got a good price on the car but there was a lot of rust on the breaks. Luckily this was covered by the initial warranty so we didn't have to pay ~$800 in repairs. The exterior of the vehicle could have been detailed better but I'm pretty picky. Otherwise pleasant experience, just be prepared for 3-4 days of verification if you're using 3rd party financing. If Carvana had more competitive rates I would have just used them but there was a ~2% APR difference.

The process is simple. The cars available are varied in mileage and years and in very good condition. The listings are very complete with plenty of detail. I read that Carvana is a bit higher priced and noticed the KBB for our car was approx $1000 less. With used cars it's difficult to gauge. The reps are very polite and helpful. The only negative experience was not being able to transfer my tags. In Florida that's a $300 additional cost. They should fix that. We love the new (to us) car.

Carvana spends a lot of money on advertising and touts their 7-day money back guarantee. Searching for a vehicle is easy enough. After that, everything goes downhill. We found a car that was located in Florida. We decided to purchase it because it was an AWD car and we live in Boise, Idaho. Carvana noted the car wasn’t quite ready. They require a deposit to “reserve” a vehicle. It took over a week for the car to be ready (it was supposedly being detailed inside). Once the car was ready, we had 2 days to complete the purchase. We arranged for an all cash deal. We had to provide proof of funds via a third party connection to our bank. Everything was set. Or so we thought.

I found the car I wanted at a good price. Had Carvana finance the sale which was all done online with no hassle. Uploaded the information needed and all paperwork was completed in a couple of days. I received my car on the date and time that was selected. I have had the car for seven days and plan to keep it. I would refer this way of buying a car to everyone.

Did a great job, on time delivery, courteous, and even put a bow on it!!! Will definitely be using Carvana again! Jordan was excellent. Answered all my questions and even help set up my Bluetooth. Really knowledgeable on the car I bought and made me feel good about my choice in vehicle.

Absolutely Flawless experience! The Carvana process was amazing. I'm going to break it all down because it was that good! Sorry for the length! First the shopping and ordering experience: The whole process was done online from my phone sitting on my couch. I got pre-qualified in about two minutes by entering very basic info. Things to note, your pre-qualification does not affect your credit The pre-qualification stays the same for forty five days and includes your minimal down payment and monthly payment. Each car shows you what your down payment and monthly payment is. It's very convenient. I will tell you this, what the down payment says it is, is truly what it is no hidden costs. Now your monthly payment will also be the same unless you add options like warranties and gap coverage.

The Carvana purchase process is highly reliant on the internet and (I suspect) use of artificial intelligence. I am appreciative of the fact that this permitted me to find a used vehicle very close to exactly what I was looking for, and for a not unreasonable price. The other side of this coin is that human interaction is a bit hard to establish and sometimes unsatisfying. I Pre-Ordered and then received no further news of where exactly the vehicle was in the process. Suddenly, I received and e-mail and it was indicated action needed to be taken within a rather short period of time. If I had not been conversant with how things work on the Net this would have been intimidating. Eventually, everything was e-signed and I was told the vehicle was ready to pick up. Not quite.

This has been the best car buying experience I’ve ever had. After days of going to dealerships and dealing with the hassle of the workers at those places this was very refreshing and I wish I would have looked into Carvana sooner. Will definitely purchase with them again.

Was very pleasant. Looked at several cars online. Found the one I liked. All cars have detailed photos of exterior and interior. Also if there are any defects like scratches or chips they are pointed out. When I found the vehicle I wanted I chose it and signed all documents online and it was delivered to my front door. Very simple process. Will definitely use Carvana again for my next car purchase.

My experience has been mixed. Took longer than advertised. Advertised items, missing. Employee helpfulness was hit and miss. Major mechanical issues. But the warranty is excellent, financing was easy, and the trade-in was easy. I am deeply disappointed with the company's executive management and their response to my complaint to the BBB. Overall I have a hard time saying you should do this, but I wouldn't say you should not do this. I would say: Buyer Beware! When you speak with a representative of the company, take copious notes (date, time, name of rep, along with subject matter). Understand that Carvana does not support their representatives when they tell you something incorrect. Know too, there are major pitfalls to buying something without having seen it first. The pictures on the website provide an unclear picture of the actual condition.

I have to say I was very skeptical about Carvana, but decided to give them a shot on my vehicle purchase. I always dreaded the process at traditional car lots. Now I can officially say I am a convert. Their customer service was some of the best I have ever experienced, never was I pushed to make a certain purchase. They were keen on ensuring I was happy with the my choice. I even took advantage of their 7 day guarantee and exchanged my first choice of vehicle for a second. They were quick to get things switched out and get the vehicle out to me. They always made sure I was aware of what was going on and how things would go every step of the way. I was even surprised to find out they were handling my first registration of the vehicle! As long as Carvana keeps this up and still exists, I will be buying my future vehicles from them, never going to step foot on another car lot again!

This was easily the worst car buying experience I have ever had and I have done the traditional dealership purchase as well as bought from private parties off of sites like Craigslist. I placed the order on July 15th and did not receive the car until August 23rd over a month later. The first delay on the initial delivery was due to a "logistical issue". No information was given but I was assured the vehicle was okay. Another week goes by and again my delivery is pushed back, but now it is because all of a sudden there is an issue with the car and it needs to go to a dealership to get fixed. This means the car was not actually okay or nobody had even looked at it for weeks until after I placed the order.

Detailing on the vehicle was awful. Dirty inside, wax embedded in trim, overspray of some sort of cleaner on all the interior glass. Looks like a 12 year old "cleaned" it. Missing key can't be replaced. Dashboard wouldn't allow me to open a ticket for anything. More damage to the car than what was disclosed. Pretty disappointed with the experience.

I purchased a vehicle and 3 days before the delivery date the vehicle was delayed 8 days. I tried using the app to trade in my old car and could never get the app to link it to my purchase. Had to call to get that completed. Since finally receiving my car a week later I was told I needed a VIN verification form completed in order for them to complete my registration is now needed. Kinda feels as if I am doing Carvana’s job. Honestly with all the stress of getting financing secured and when the vehicle gets delivered and now getting paperwork completed for registration I would not purchase with Carvana.

Car didn’t arrive until over a month after I paid for it. Delivery was delayed two separate times for a total of 9 days, both times less than 24hrs before the agreed-upon time. Had to cancel my trip twice. Once it got here, the car had multiple undisclosed issues that now need to be repaired (under 90d warranty), including significant paint damage and accessories that are for a totally different model. The support agents are quite chatty, but can basically only copy-paste scripted excuses about how they’re “actively working” on the issues (as if I should be honored they’re not just “passively working” on it) but then claim there’s nothing they can do to follow through on their original commitment. Oh and I had to go to a physical bank branch to wire the funds, so buying a car “online” is just false advertising. Other than that, the car seems fine. I didn’t think anything could be worse than visiting a used car lot, but Carvana proved me wrong.

Horrible selling experience. I saw commercials about how easy it was to use Carvana, so I decided to check it out. I go thru the entire process and give up personal info only to find out they don’t do business in Hawaii. Which I sort of expected but there were so many points in the process where they asked for my and address and at no point did the say anything. So, let me walk you thru the process of selling with Carvana.

56 days since starting the process to buy a car from Carvana. Have dealt w/ 12 customer service reps, Hours (literally) of elevator music (in one case 1:47 mins wait), three times I was promised a call back... Nothing. Original car I wanted was told to me by the website (my "Dashboard") I had successfully purchased the car. Waited 9 days (after Carvana took $10,000 out of my bank account) for confirmation on delivery... Nothing. Called (more elevator music) only to find out the car had been sold 2 wks before to another buyer. Found another car, started process again (maybe I am stupid), purchased the car successfully. Did not trust delivery so I flew to Phoenix for pick up and by the way, LOVE the car! This is the only happy part of the story!!

Shop somewhere else!!! Where do I begin… First off the shopping experience was great, pick your car, have it delivered! That’s where the good stops!!! After Carvana has your money the customer service is terrible!!! Going on 2 months and I still don’t have plates for our Car. After the delivery of our car the delivery driver said that’s it. Everything is good and they would not need any other documents. I thought, "Wow that’s awesome. This is the easiest car purchase we have made (and we buy a new car every other year)." Boy was I wrong!!!

Updated on 09/25/2021: If I can give this a zero I would. After providing a negative review of my BMW X5 purchase (as noted below) and the poor customer service experience, one would think that the company would just make it right or continue to improve. Unfortunately it has resorted to retaliation in order to make a different point...If you leave negative reviews and refuse to do business with us, we will make it more difficult for you.

The worst customer service I have ever had. I really wish the President or CEO would reach out to me. 07/14 Contract ** Bryant ** Decided to purchase a 2021 Canyon Crew Cab Truck. 0723 the truck was to be delivered. We were notified with pictures that the truck was damaged in transport. The hood needed a new replacement. 08/06 responded that the truck would be delivered on 08/07. 08/06 We insured the truck under our carrier. 08/07 The truck was delivered with damages that was recognized by the drivers for Carvana, along with additional scratches in the front, side, top and the hood was not new. It had holes in it. We took pictures and sent to Ms. Tyisha ** via email.

I want to start out by saying that I love the car and am very happy with the purchase and the price for my trade in. With that said I think Carvana needs to work on organization of the paperwork details and prepping the car for delivery. I felt as though I was filling out a lot of paperwork and when I thought I was finished there was something else to fill out.

After visiting a dealership and not getting a good price, we ordered our car on Carvana. They had a great selection. I added my trade-in and they automatically calculated the new car price. Seamless process, great service. Delivered right on time, as promised. I plan to never go to a dealership again!

Overall great experience, extremely easy and simple to order our car online. Few small issues I didn’t love: Delivery was late due to “charging” the car but when it arrived it wasn’t charged, there was an open recall they didn’t fix, driver side floor mat has a hole in it which was not disclosed, car was not cleaned well (there were still some scuffs I could wipe off with my hand on the inside and it was covered with water spots).

Was a little bleary at first with the on line thing but they have it down!! Very smooth process and all the people are very personable!!! Excellent job!!!! I would recommend Carvana to anyone even the computer impaired!

I purchased a car from Carvana on 8/30/21 with a delivery date of 9/3/21. I signed the contract and submitted all the required paper work. I also called my insurance and added the vehicle to my plan. I received a text, not a call or email, on 9/2/21 saying my appointment has been rescheduled to 9/5/21 no reason given. I then had to call my insurance and remove the car and I missed a day of work because I asked for the day of delivery off. So once again I signed the contract and added the car to my insurance the day before my new appointment. I asked my boss if I can leave early on 9/5/21 because I had an appointment and I was home on time. 30 minutes after my appointment I hadn’t heard anything from Carvana, no big deal it’s not that late. After an hour and a half of no news after my appointment time I decided to call them. The representative was super nice and calmed my nerves so kudos to him.

My experience was great and pretty easy. The only thing I did not like is the vehicle I purchased did not have an oil change before purchase or even trial. I’ve never bought a car like that and suggest they make sure those details are included.

When I say I will never go to a dealership again… I mean it! Carvana was the most pleasant car buying experience I have ever had. The consultant I ended up speaking with about what to expect was kind and caring. I’m an Insurance Advisor and appreciate interactions like this. Everything was simple and painless. Highly, highly recommend Carvana!

On the day of my delivery - I got a call from the driver and told that he needed to stop and get a VIN verification done before he could deliver the car. Not a big deal - so I thought. Now - almost a month after delivery - I'm told that I have to go and get a VIN verification before the car can be registered!!? When I called customer service - the excuse I was given was that the shop doing the Verification entered the wrong number. That makes no sense to me - that's their only job. I don't believe that's what really happened - but at the end of the day it doesn't matter - because now I have to go and pay to fix their mistake. I understand I'm only one person and my opinion means very little - but CARVANA messed up and the only solution they have to offer is for me to fix it for them. - Don't know why I paid them for registering the car if they weren't able to get it done.

Quick transaction, early delivery, great price, and awesome car. This is the future of car buying in my opinion. No high pressure sales guys, not pressured up sell, seven day test drive, awesome prices. Love it!

The customer service on the telephone was very good. The delivery driver was also well trained and courteous. My car had two problems, 1) an oil leak; 2) undisclosed large dents in the front bumper were not shown as “hotspots” on their website. I corrected the oil leak by installing the correct factory oil filter. The filter that Carvana had installed was 10mm undersized on its gasket diameter. The dents are unsightly. I may not have bought the car had those been shown on the hot spots section of the car photos.

The people at Carvana were awesome from the first call to the the final delivery. They kept me informed and made the experience a pleasure. Not like going to a dealer. It was awesome and it will probably be the way I buy from now on.

Application process was a snap. Picking the car up was a snap. Not once did I speak to a lying salesperson pretending to be my best friend. This is the ultimate online shopping experience and when I trade it in I will trade it in here. Also, they gave me a good deal on my trade in.

Very Satisfied with my experience. I was extremely hesitant to buy a vehicle, sight unseen, but Carvana did an outstanding job at providing as much information as possible. Questions were answered and the delivery driver, Brian, was as good as they come in passing on information and assisting with minor details. The initial "no questions asked" return policy is awesome. Further yet, the 10 day, 4,100 mile extended warranty is a great plus for anything that may pop up (as can be expected on a used vehicle). So far, I am extremely pleased with the process and very satisfied with the vehicle.

I had an excellent experience buying from Carvana! I picked the vehicle that I wanted and finished the whole process in 20 minutes. When my car was delivered it was exactly as seen in the pictures and ran like a top! I’ve had it one week now and have had zero issues. Already planning another purchase from them soon. I don’t think I will ever go to a car lot again.

The whole process was very smooth from start to finish. The young man that delivered the car and took my other one was very nice and professional. My 2020 Equinox looks even more prettier in person than it did in the pictures and I love it.

Carvana is on top of it. Car was as described. Extremely clean and in great condition. Only negative was delivery. Two times I had scheduled but they cancelled that am. I realize COVID is a huge issue but it works both ways. I had rescheduled my work and travel to be there to get car. They did get it to me on the third try.

I have had a bad experience purchasing a car from a local shop. We bought the lemon. That was 6 years ago and we haven’t attempted since. Carvana was an INCREDIBLE experience. There’s no haggling, there’s no one trying to degrade our worth or get the most out of us. I serve tables and provide for my family of six off of that income. I report all of my tips and pay taxes on everything and generally take care of our business. That said, Covid has made an interesting year for all of us.

If you’re looking to purchase a car, Carvana should first on your list. With thousands of automobiles to choose from to the fantastic customer support and great prices (trade in and purchases) you won’t go wrong. You can follow the entire process from purchase to delivery including Seven day return policy and warranty services. Delivery of vehicles is smooth and professional and you even have an hour or two to drive and preview car on the spot so if you don't like it no harm, it goes back! This type of car service eliminates the annoying salesmen, negotiating and getting ripped off by dealer fees, Electronic filing fees and even nitrogen in tire costs! Hopefully, Carvana will expand and "drive" out many overpriced dealerships. Bravo Carvana!

Found a great vehicle on the site and was able to purchase it. Very helpful staff when trying to purchase for cash available by phone. Lots of follow up and mails and texts to confirm. Sabastian, the chat robot, was not very helpful and I found the folks on the chat don’t have accurate information. Overall great experience.

Allow me to list the ways. This experience was terrible. (1) The car they sold me was missing several of the features listed on the website; (2) they charged me twice for the same car and I am still fighting to get one of the charges returned (!!!!!); (3) customer service takes forever and is barely responsive and (4) they said they are going to miss registering my car with my state in time due to COVID (why?) so I’m driving around with and expired temporary license plate.

Car arrived 8/28 with damage bumper. Reported it within minutes via phone and email. No one got back with me within 48 hours so I had to report it again. Only had 7 days to review the car. Finally on the 3 day someone got in touch with me via email/text. It took 2 more days before the repair people called me, and it wasn't until the 7th day before I knew that they would repair the bumper. I love the car and wanted to keep it. I was paying cash, and the money had already been taken out of my account before I got the confirmation that the car would be fixed. I am glad things worked out. The car still isn't fixed, but at least I have a text confirming that it will be.

The actual process of getting the car approved and set up for delivery was easy. However I picked a convenient time for delivery for me. They showed up 1.5 late. The car has a few marks that weren’t noted. The tint on the front windshield is peeling off. On the driver side windshield the tint has a crack in it. There is stains on my floor mats. The door panels has scratches on it. Just some things that weren’t noted on the car description. I was just really upset because I had to miss work that day because the car got delivered very late than the original time.

Super easy process from start to finish. They have customer support. It seemed like 24/7 guiding me through the whole purchase. Very very helpful. Vehicle selection is second to none. Apr and deal is about the same anywhere else. I just like how Carvana does business. They are straight up about everything. Also the pre approval process is super easy. If you need a vehicle or want to upgrade check them out.

I was happy with the car I purchased from Carvana until I got stranded. I had the car for 6 days. On day 5 I drove to California no problems. On day 6 I was returning home to Las Vegas and the car broke down on the 15frwy in Barstow California. I was pissed not because I just bout it but because I had no help from Carvana. I was told well you can't return or exchange because you are at day 7. If I was to exchange I had to pay for the mileage. I called SilverRock worst thing. They called for me a tow but not home to a shop only so I could see what's wrong then told me whatever was wrong I had to pay for it. So I asked how much to tow my car to my house in Las Vegas. I was told 1900 dollars like you kidding me right. So I said forget it. I called AAA and they charged 620. So I paid that and waiting for my reimbursement. Carvana was no help at all.

The level of service from everyone has been AMAZING!!! We have never been treated as we have with other dealerships. The whole process was easy and efficient from start to finish. Process at the dealership was 20 minutes, sign paperwork, see car coming down the vending machine, inspected and go. Carvana wants to ensure you’re happy with your purchase and they follow up by calls, texts and emails. Of course they can’t meet everyone’s expectations however, they’ve met ours and more. They treat you like it says in Matthew 7:12 (CSB) 12, "Therefore, whatever you want others to do for you, do also the same for them, for this is the Law and the Prophets."

Carvana is definitely the best new way to buy a vehicle. They have tons of vehicles to choose from and they give you all the details about each vehicle. You can easily see if there’s anything wrong with the vehicle because carvana doesn’t hide it! They even post pics of it! The whole process was super easy and simple. I felt confident the whole way through. Once your vehicle is either picked up or delivered, you get a whole week to test drive it and then decide to either keep it or return it for a full refund! How amazing is that? In my first week I took the vehicle to the shop just to get things checked and everything looked great just like promised! I will definitely recommend carvana to my family and friends!

Starting with the site it was very easy to navigate. Car selections was great and you have options for financing. In fact they also have trade in option also. In the end delivery was flawlessly and you have seven days to decide on the car. They do everything for you to include registration and assistance in getting insurance. All my questions are being answered and addressed as needed. I will do it again and highly recommended for everyone if you want a headache-less experience.

I have been searching the Carvana website and didn't understand the high "tax, title, and registration" charge that kept appearing in the price of all the cars I was interested in. After 3 days of "online chatting" and phone calls, a nice lady finally was able to explain the almost $1,000 more in fees as "ancillary fees". This is for cleaning the car, paint protection, new windshield wipers, etc. she said. This is absolutely amazing since they claim to have NO hidden fees. Buyer beware of hidden fees and trying to get a true answer out of Carvana. Thankfully, one lady was able to respond with the truth.

After reviewing hundreds of cars on their website I took the plunge and purchased a 2017 Toyota Highlander XLE. The car was nearly perfect in all the photos, with only one little ding and a spot where there were hairline scratches. We did all the online paperwork and waited for delivery. An agent finally called and said they were having trouble getting the car to our location in Maine and asked if I would be willing to drive to New Hampshire to pick it up. We made arrangements for the pickup two weeks from that call. That was the soonest they could do it. So yesterday, I took a day off from work so that my wife and I could drive almost four hours to a Home Depot parking lot in New Hampshire to get the car.

Purchasing a vehicle for my daughter electronically was not bad and delivery went smoothly; however, working with Carvana's maintenance subsidiary (Silver Rock) to get covered repairs done was very difficult. It was multiple calls and time lost from work. The Registration process has been equally frustrating. We are now on our second set of Temporary tags with Carvana. After several weeks of confirming they had everything to register the vehicle, they are requesting the same paperwork to be filled out again and resubmitted via electronically uploaded and another document mailed. This was only after multiple calls, long wait times, no return call, lost time from work, and much aggravation. Additionally, they wanted my daughter to sign a blank odometer reading, which we refused to do, especially given this vehicle should/is still under warranty.

We heard so much about how great Carvana was, and after our dreadful experiences at car dealerships (which I loathe), I was eager to check them out. So I will say upfront, Carvana's business model looks terrific. But the experience we had throughout this ordeal has been horrible. And to be honest, it wasn't our personal experience with the reps on the phones per se, it comes down to stupid small piddly ** like very poor communication between departments, to website annotation errors which caused us to get the wrong car, to getting text messages saying we're good to go but then getting emails saying we weren't.

I ordered a car from Carvana. The process was simple and the delivery was friendly and easy. I was thrilled with the car and the process until I wasn't. I signed all paperwork and received a temporary tag which I was able to print right on my own printer. Then I waited for the registration. A FedEx had previously been delivered. I signed, notorized and returned all the paperwork. After six months Carvana said they needed to change the contract. They wanted me to sign a new contract but it was backdated to the original date and had errors. You cannot speak to the registration team. You cannot speak to anyone who can actually help you. We are coming up on a year and no registration yet. Each representative says they are on the "executive team" and will get it fixed but nothing happens. Exhausted.

The customer service is horrible and it was difficult and frustrating get help. The online payment system did not work and was forced to mail a cashier's check. Overall, HATED MY EXPERIENCE with them.

I purchased a Subaru Forester from Carvana In July 2021. I was able to afford it by trading in my lovely and reliable (but small) 2015 Hyundai Accent. On the 6th day (they have the famous 7 day return policy), I reported an issue with the back bumper step cover coming off, which was preventing the back hatch (trunk) to open. I thought it was a one-off, simple cosmetic fix, but boy was I wrong. After weeks of phone calls to both Carvana and Silverrock (their warranty provider), and waiting between, I received no phone calls or information that there was even a work order placed. After another 5 hour marathon of calling, I was able to get an approval. The work order had been placed and I just had to go to the authorized repair center, which was my friendly neighborhood Subaru dealership.

I’ve sold 2 cars to Carvana and bought one. The process and turn time has been great. They also provided extras with the car as well which I appreciate. The reps have also been great in person. Thanks for making this better than Vroom.

The car buying experience was fine. The customer service is abysmal. The truck was purchased in July - it's September and I still do not have the vehicle registration. I have called several times and they claim they didn't get the paperwork needed to process the registration. I have the tracking number that proves they received it. They had an online notary contact me to notarize a doc, and they claimed they didn't receive that from the notary even though I was cc'd on the document that the notary sent to Carvana. I also uploaded copies of all of these docs to my customer dashboard. The temporary tag has expired twice and the first was replaced by mail. **Their solution to replace the 2nd temporary tag is to send another by email that I have to print and put on my vehicle.**

Wonderful way to purchase a car. No dealer havoc to put up with or changing price with add ons. Easy process on their website, courteous employees and fantastic communication during the purchase process.

They do not offer Kbb for your trade, they gave me approximately 1000$ less than the bottom of the trade in range on KBB. If you have a problem with any part of the process they just blame “the system“. When asked why they appraised my trade the way they did I was told, “We have no control. The numbers are entered into ’the system‘ and the system generates it.”

Carvana did not reveal all the issues. My vehicle arrived without floor mats, which despite assurance from Carvana - I had to resolve myself. It also had interior cosmetic and mechanical issues. Poor.

I used Carvana to streamline my search through many, many available vehicles and avoid travel to various dealers while my own transportation abilities were limited. In this regard, it was helpful and provided me with an opportunity to review a wide selection of cars at my own pace. However, due to FedEx losing my title application, Carvana had to obtain a duplicate title from the dealer, and my car's delivery was delayed twice, for a total of 13 days. I was never sure until the day before the delivery when or if I would actually receive the car I had ordered. I used the customer phone service several times, and they were helpful in general, but did not always have definite reassurance when my car would be able to be delivered. I ended up having to transfer my auto insurance back and forth between the new car and my current vehicle several times.

I must say my first experience with an online car purchasing was not a very good one. Very little in this process went smooth.

There are things I buy online, and others I'm "eh" about it. I did want to buy a car, and I did want to buy a car from Carvana. But, as all things I'm with, I hesitated and opted out to visit a dealer... To be honest, that's just another headache to deal with that I didn't want to deal with (reduntant, but real). I heard of my mom's neighbour. He had bought a car from Carvana. It pulled up early in the morning. And it took them not a lot of time to finish up. The same was for me. Mr W. (As I call him without him knowing lol) delivered the car and was very nice about it. Imma say, he was humble and very, very helpful. These guys care so much, that I had made an error with some of the documents and let me tell you, they were very helpful with that, a lot. The carvana team made a ticket for me and they were just amazing about fixing the problem I made. The Carvana process is delightful, simple and honest. I would recommend buying a car from Carvana.

Carvana is a quick to get you in a car but if it runs through mechanical issues right away they are not experienced to correct the situation. I spent countless hours on the phone trying to get a swap for something. Luckily I purchased extra warranty for a bad day. I never expected so quick the engine to fail. An expensive fix. The third party warranty refers me back to Carvana and request a replacement. Unlike a brick and mortar store where I can freely express my frustration Carvana customer service is a 30 min hold usually and pray you do not get disconnected because you got to do the process all over again and have to explain your situation to another associate. Most were understanding but they have no authority to fix anything. It’s not all them. I escalated my issues. I filed a W.M.U. Their code for we messed up and I have yet to hear from anyone.

I read more bad to worse reviews than good to great reviews on Carvana but decided to purchase a vehicle anyway. I'm disabled and Carvana made this one of the easiest purchasing experiences ever. All online, I searched thru inventory and found "My vehicle", applied for financing and was approved, got the payment I could afford, scheduled delivery of my "new to me" vehicle, and started driving. From the comfort of my home, I have a great reliable, gas saving, cute and sassy hybrid vehicle delivered right to my front door! My experience with Carvana has been flawless. Even the delivery girl was sweet, very personable while professional.

Every situation is unique and I am sure there are plenty of good experiences with Carvana, but mine was less than ideal. After deciding to trade my car in with them, I had to call Carvana to ensure that something was entered correctly on my order. I spoke with an agent who helped get everything solved. Next thing I know, this agent is texting me from his personal device to ask me if I wanted to be friends with him on social media and he proceeded to flirt with me. I was shocked.

I purchased a vehicle and schedule for delivery at the Castleton IN car center as a surprise for my son who is fascinated by the vending machine. We arrived at the designated time and was informed that my appointment had be changed to the following day. Seeing my son's disappointment Jennifer ** (my delivery agent) offered to check the vehicle location. She did and under her own impetus she spoke with a truck driver preparing to go home and he agreed to go to Greenfield IN and pick the vehicle up and get it there within the hour. We went and had dinner and in an hour the vehicle was there.