Carvana Reviews

I bought this car while laying in my bed before I had to go to work. It took me maybe 15 minutes since I already had done the pre approval process. They made everything so easy. Delivery was a breeze and I LOVE my car. Thank you, Carvana!

Their website appears to make it very easy and seamless to sell your vehicle to them, that is not the way it is. The price offered was really good. I would even admit to being above average. Their payment process was my concern. After reading some recent reviews of bounced checks and problems getting paid, I requested a cashier's check or to have the individual doing the pick-up meet me at a local branch of their bank. I wanted to verify that the funds were available (the check was good) before Carvana transported my vehicle away, remember you are signing your title away to them at the time of pick-up.

I sold my 2016 SUV through Carvana at a very fair price that was competitive with other online wholesalers and dealer used car departments. The online offer process and follow-up email/text communications were clear and easy to use. The appointment/pickup scheduling process was easy as well and very quick. Overall, a great experience that will bring me back to Carvana in the future.

First and foremost, selling our car was done effortlessly and Professional. I must admit a little skeptical at first due to the process of having it all done "Online";, however they made every process to make sure it would be done smoothly and....it was!! Super happy with how this whole process was handled, truly AWESOME!!! From the time you start process until the finish (taking car in) everyone was AMAZING!!! Will definitely return when ready to sell our other vehicle, for sure. Highly recommend!

Very easy website to navigate. Good selection of vehicles and fair prices. Easy pick up, I completed the complete transaction from the website. Very happy with my purchase. Love my new car. I would purchase here again.

Before leaving Carvana with my new car, the person bringing it out to me said there was a cosmetic issue on the driver's seat, it had a rip in it that was not disclosed. She proceeded to submit a ticket for the seat to be repaired. After she submitted the ticket I noticed that the battery light was on. She checked to make sure it was charging and it acted as it was but she said to take it to a Firestone location to have them check it out. Firestone is one of their “Preferred” repair facilities. We went straight there and they checked it and said nothing was wrong, the light would go off soon.

Overall, I am satisfied with my experience purchasing from Carvana. I was a little hesitant based on the poor reviews I had read. While overall content and found my dream car, I would only give 3/5 stars for a few reasons. Their in-house financing is based on unrealistically high-interest rates that do not seem to be based on personal credit score and the fact that they are unwilling to negotiate on trade-in or sale price.

I had an amazing experience selling my car with Carvana. The person they had pick-up my car was very nice and personable. He explained everything to me with the paperwork and made the experience easy to do. I would definitely use Carvana again!

I recently sold my vehicle to carvana. It was quick & easy. Got my offer online, had them pick it up & was paid by check when they picked my car up. The employee who picked my car up was great, she made the process so easy. I was done with my portion of the sale in less than 10 minutes.

I went to Carvana to sell my car. It's 12 years old and I was honest. One accident, small scratches in the paint, but overall great condition. I got a price, uploaded everything they needed and two days later, the price dropped by $3000. They said that the condition of the vehicle was changed from great to "just okay". Are you kidding me? The vehicle has low, low miles, but looks almost brand new! There's no one to speak to and if you do get an "advocate" their answer is final deal. Take it or leave it. I'll leave it. Thank you very much. You're better off to try CarMax or just sell it on your own.

The Carvana representative showed up at my house to pick up my car but told me that he “forgot my check”. He stated that he would lock up the car and “return" next week with my check. I told him to leave.

We bought our second car from Carvana in the last few weeks. While the experience is painless and they have good selections, our car had an undisclosed dent in the passenger door. After reporting the dent, Carvana was unwilling to do anything about it. We found this to be deceptive.

Communicating information online was easy. The selling process was fast and painless. The person that took care of us was very pleasant. I had to reschedule and that was so easy! I would definitely recommend Carvana if you want to sell your car.

The dealership only wanted to give me pennies on the dollar for my trade-in and I was looking to sell my vehicle without a hassle. Enter Carvana. There are other sites that offer a similar service but they offered me the highest payout. I answered all of the questions (truthfully) and had an offer within minutes. Once I confirmed I wanted to sell, all I had to do was upload a few documents, schedule the drop-off and collect a check. It was that simple. I would 100% recommend anyone to give them a try.

A few years ago I had a great experience with Carvana. Their cars and service was great. Unfortunately it seems that their customer service and car quality has dropped significantly. I tried to purchase one minivan from them and the car clearly smelled like cigarettes. I used their return policy and got a new minivan. This time the smell was even worse. They even tried to mask it with a car air freshener.

The entire experience was simple. All my questions and concerns were answered immediately. The Carvana experience of putting my token in the vending machine and my car wash dispensed was awesome!! I will buy all my cars from Carvana. I just want to say thank you to the entire Carvana team!!!

Ok so overall, the Carvana experience was okay. Selling my vehicle to them was a breeze. No complaints there. The vehicle I purchased there was fantastic and I absolutely love it. Now to why they lost 2 stars. If I was either just selling or just buying or even financing with Carvana it would have been seamless. Where the issue came in was in bringing in a third party lender. The training with the "advocates" is not consistent. Many didn't even understand how to work with another bank and figure out the basic math of the trade. When my bank (who was the same for both my trade-in and the new vehicle) created a draft letter minus the amount that was owed on my previous it took 12 hours of phone calls over 2 days to connect my bank (EECU) to Carvana. My banker was beyond shocked to see how no one understood what they were doing. I almost cancelled the whole thing.

I purchased a 2015 Chevy Spark from Carvana. I scheduled a delivery WEEKS in advance and then 45 minutes before my time window was up, the delivery was randomly rescheduled. I had to call to even figure out why, no one called or alerted me as to why this was being delayed. Fast forward to my rescheduled delivery date - I chose the 5-8 pm delivery window. Considering this vehicle had ALREADY been delayed once, you'd think they would prioritize delivering it to me as soon as they could. Nope, I was the last scheduled delivery that night at almost 8pm and getting my vehicle delivered in the dark.

STAY AWAY FROM CARVANA! It's been the most stressful month I have ever had in my life. The website is really well done and you think it'll be easy and fast to get your car.. It will not. Their customer service is incredibly bad, every time you talk with a different person and everyone tells you something different. It took me more than one month to be able to pay them via my lienholder, they make unreasonable requests with 24-hour deadline out of nowhere. It was so stressful! They do not answer calls from lienholders, they cannot do 3-way calls with the bank, they do not accept wire transfer (this they told me after they gave me their banking info!!!!). And every time they tell you that if you miss the deadline you'll have to start all over again.

Never buy a car from Carvana. 1st I was told I couldn’t test drive until I signed papers and car was registered. Then I test drove and car made all kids of noises and vibrations that 2 weeks later they still haven’t fixed. Failed MA inspection for left headlight assembly and keep getting told it’s an out of pocket expense for me and they refuse to cover it even after they said if the body shop advises it needs to be changed then they would. Yet again claim denied. So I have a 32k car that I can’t legally drive and carvana and their warranty company refuse to do anything about. They say you have 7 days to swap but tell you they will fix the issue if you bring it to one of their preferred shops and get an estimate but drag it on past the 7 days so you're stuck with it. I’m left with no choice but to acquire legal council to do something about this expensive car I can’t even drive yet they refuse to repair properly.

Carvana picked up vehicle - seamless process. Carvana handed over a check, we handed over the title and keys, and they drove off with our car on their Carvana flat bed truck... Only problem? Their check bounced one week later. Request for payment has been met with shifting blame. If not resolved in the next 24 hours we are filing a complaint for stolen car. We were warned of so called certified checks from buyers on Autotrader and therefore avoided that platform. But did not suspect the same from Carvana.

Absolute worst experience EVER! Please keep in mind that I DO write both good and bad reviews a lot but this review was a MUST! I ordered my car online and was given a 9/1/23 expected delivery date. On 8/31, I was informed that upon transport, the side mirror had been knocked off and needed to be replaced, new delivery date was 9/8. On 9/7, I was informed that the car had not yet been repaired and that the new date was 9/14. When I FINALLY received my car, there was a HUGE scratch on the driver's side door, obviously from when the mirror was knocked off that clearly had been tried to be covered up.

I bought a Ford Focus with approximately 44,000 miles on it on June 2nd. Today is September 19 and the car is still in a garage. As soon as I picked up the car, I noticed that Carvana did not do their job and test it prior to putting it on the market. The car stalled out numerous times. I called immediately. Since then, it has been in 3 garages and is finally at a Ford repair facility. Carvana's guarantor "SilverRock" fights every claim and makes it incredibly difficult for any repair facility to work with them. This Ford dealership put the claim in for repair 2 weeks ago and they still have not gotten approval from SilverRock to fix the car. Bottom line: Carvana sold me a lemon that they did not test drive and now I can't get their insurer, SilverRock, to make the repairs. It's been the worst car buying experience of my life. Carvana does not care. They just run you around in circles.

Carvana is the only way I would purchase a vehicle or sell one. Extremely quick, courteous and professional! Great vehicle when I purchased it from them and still great when I sold it back to them. Will be a great car for someone!

After getting quote from other companies Carvana was by far the best. The process was very easy and I got paid exactly what I was promised. Everyone was very nice too. :) It was just like the commercial.

From start to finish, my experience with Carvana was smooth and professional. I was looking for a place to sell my vehicle and felt I had been given a bit of a runaround by a dealership who had reached out to me to buy my car. After that experience, the many Carvana advertisements and commercials I had seen came to my mind and I thought I would check out the website and see what kind of experience they offered. I found everything to be straightforward and user friendly.

I began my experience this time with purchasing a 2016 Audi Q? The day before I was supposed to have my vehicle delivered I received an email informing me my purchase was delayed A MONTH due to delivery issues. However after speaking with a representative over the phone, I was told it was mechanical issues that caused the delay. So I decided that was a no go!! I went online to purchase my 2nd choice, which I still really liked. After purchasing and setting up my delivery date, I received a message that delivery was also going to be late but only about a week this time, so I went with it.

Carvana had some good points:

Selling our car through Carvana was easy and stress free. Fill out a questionnaire about your vehicle providing some current details - receive a quote within minutes. On the day & time of drop-off, the inspection and paperwork took less than 30 minutes. 10/10 recommended.

I went online to see what my car was worth. Please note we are a multi-car family. Since Covid and permanently being sent to work from home my daily saw less than 2000 miles a year for the last 3 years. I got offers from 3 websites, one being Carvana which was the highest offer. Remember I am not trading in or purchasing another car, just selling. After providing all my info to verify they sent me an email a day later saying it's a done deal. I was still skeptical because it seemed too easy but having I thought let's see how this plays out.

I started searching for a Toyota truck at the three local Car Dealerships. No one had what I wanted, Plus I was not looking forward to going to the dealerships, because it is like going to the Dentist. You know it is going to hurt. I started looking online on a Wednesday morning and went to the Carvana website and by late afternoon found the truck I wanted. I filled out all the info and paid cash and had the truck delivered the next day. The delivery driver was on time and super helpful. Answered all my questions. The online people were just as helpful with any questions that I had. The bottom line is Carvana is a Stress free way to buy car. Now I will never have to ever go to a Auto Dealership again.

Hit the easy button! We entered the license plate and description of the car and received a quote in minutes. Loading the documents that are needed (title, license, etc.) was simple. The email updates throughout the process were very informative and simplistic. Dropping off the car was OK, the building needs more signage. Beyond that, the check in process was quick and thorough. You do sign a Power of Attorney for just the title transfer, which was different. But that is similar to a real-estate transaction. Received my check that matched the quote, a copy of the bill of sale and was off. Again, hit the easy button!

I was in an emergency situation where I had to sell my car in order to pay for repairs on another car our household had. Not only did Carvana give me a very fair offer on my car (compared to a used car lot), but the ease of making an appointment and the process was super simple. The gentleman that came by the house was very friendly and knowledgeable and was at my house no more than 30 minutes (I did have everything ready for his arrival). My car was picked up within a few hours after that and by that night, the payment had been automatically deposited into my bank account. Not only would I recommend, but I would also definitely consider using them again if necessary.

The positives: Easy trade in with a fair price. The employees who did deliver were pleasant and helpful. Negatives: Shipping costs are quite expensive and nonrefundable. You can get cars near you for free but really limits the available cars to choose from. Several cars were improperly advertised which cost me 599$ for shipping for a car I would not have chosen had I known. Another car I was looking at stated "black" when actually "imperial blue".

I was so worried about doing this online but wow it was so smooth. I will be doing it every time. It was so fast. The driver was gone in 15 minutes. All I did was sign four papers and had my check at the last one

We got an offer from Carvana before going to a dealer to purchase a new vehicle. The dealer offered us $5,200 less than the Carvana offer and told us there was no way they could even close to that offer. We left and decided to see if the Carvana offer was real. It was! We supplied a little information and 30 minutes later we got a reply that it was approved. We dropped the car off the next day. It took about 20 minutes and we walked out with our check. We bought the car we wanted with the extra $5,200. Carvana made the transaction easy and hassle free. Just be honest with them about the condition and details of your vehicle and you can sell your vehicle quickly for a great price.

My experience with Carvana and the sale of my vehicle was absolutely amazing. The Carvana offer was substantially higher than the other dealers I went to, there were no games. Carvana gave me an offer and that is what I got. For the other Dealers, I got an online offer and when I went to them the offer was very low. I went through the Carvana online process, I made an appointment for my car to get picked up and it was a fast and perfect transaction. My offer was a direct deposit to my bank. I highly recommend Carvana!

I sold my GMC to Carvana because I needed a larger car for my needs. They made me a good offer and when I accepted they were very helpful walking me through the process. My car loan was paid off quicker than promised and the entire experience was a good one. When I dropped off my GMC the staff was very courteous and the entire paperwork process was completed within 15 min.

We are very happy with the experience of selling to Carvana. Easy, efficient, paid well! This is our second car that we've sold through Carvana, and we have been happy both times. Thank you for the service.

Carvana advertises that everything is online but they lied. After I signed all the online paperwork they demanded I sign a paper copy which was completed differently from their online forms. I had to spend 3 hours closing the deal since I had to compare word for word the paper documents with the documents they admitted they had received and signed online. Extremely frustrating. They also used a state of Illinois form that by its own terms should not have been used in the situation. One of the paper forms was a copy so faint I couldn’t read some of the provisions.

I bought a Mercedes Benz SLK 300 convertible hard top. It was delivered on Sept 2. Drove it one day and the hydraulic oil from the cylinders were leaking onto my seats after putting top up. Took to the mechanic and they said they couldn't believe Carvana would deliver knowing they were leaking. It was very obvious when testing top going up and down. So car is in shop until tomorrow Sept 13. Drive it One day. Evidently Carmax uses Bridgecrest financing. DON'T LET THEM FOOL YOU. INTEREST IS COMPOUNDED DAILY!!! YOU WILL PAY A RIDICULOUS RATE OF INTEREST! Get your own financing or pay in full. I know the paper I signed said APY but this definitely not the case. Bridgecrest staff is very rude as well.

I loved them! Everyone very upfront. Answered all questions. Made offer.. I received numerous offers. 6-7 but no one could top or match what Carvana offered so in 2 days Sadie was in my driveway handing me a check and taking it away! Very painless. Didn’t hurt a bit! And now my bank account is a lil fatter too! I would give Sadie 10 stars if they would let me. ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

I was amazed at how easy and stress free the process could be for purchasing a vehicle. Carvana honored their commitments and time frame and were available to answer all my questions. This process was legit and I would eagerly do it again for my next purchase.

Carvana delivered the vehicle on time but did not tell me until the morning of the delivery that the vehicle did not have an AC unit. The vehicle was advertised with power windows and AC but it had neither. I attempted to get a voucher or discount from Carvana but they said - too bad, accept the vehicle or reject it, you have 7 days to decide. NO negotiations! They lied and falsely advertised the vehicle but that being said, I had the choice as to keep it or not. In the end, the vehicle was in such outstanding condition, I kept the vehicle. When doing business with this company, buyer beware!

After providing the required details of my car (VIN, mileage, assessment of the car's condition, etc.), Carvana gave me an offer for my 2020 MINI convertible that was about $3000 more than what any of my local car dealerships offered. Using their website, I made an appointment to bring the car to their Philadelphia location.

We sold our Honda Fit to Carvana before relocating out of the country. I have to say, this was hands down the best car sales experience I’ve ever had! From getting a quote to scheduling a pick up and getting paid within 1 day, all was just seamlessly working. I can only recommend!

This is the 2nd vehicle I have purchased through Carvana, and both times it has been smooth and simple - So much better than going to a dealership. They dropped off my new vehicle and took my trade-in with no fuss. Quick approval process, quick delivery - and they are even handling the registration for my new SUV.

I sold my car with Carvana and it was the easiest experience! They have a great deal for my car - better than any dealer or other competitor offered and offered an appointment bright and early the next day. On site - the experience was quick and easy - Pam at the Milwaukee Carvana was thorough, ready for me, helpful and made it so comfortable and put me at ease. The constant communication about what to expect was so helpful.

First off, the online car buying process was exceptional! I love that I did not have to haggle prices or speak to a sleazy dealer. I was able to quickly choose the car I wanted and within 20 minutes, I had everything ready to schedule a pick-up time. That brings me to the downside, the in-person bit (the reason for three stars). I scheduled an appointment to pick up my car on a Friday at 12:15 pm. I showed up a few minutes early and went inside, where I was confused. There was no one at the front desk (or any employees around), there were about 5 other people in the room waiting, and we stood around for about 10 minutes before I saw an employee (but they were talking to another customer).

We purchased a vehicle from Carvana and two months afterwards, while we were on vacation, the AC fan went out. This was corrected with a bypass pulley until we reached our destination, at which time we took the vehicle into one of their approved mechanics. While there, they had to replace the AC fan, replace the battery, and repair the entire radiator system. In doing so, they used a sealant that later led to the head gaskets being damaged beyond repair. When the head gaskets finally did blow, we were still within the three month warranty, but a hundred miles or so over our allowed miles. Carvana refused to help with repairs, but a rep said he would start a delayed buy back. Two weeks later, we still had not heard back from them. So, I reported them to the BBB. They refused to work with us through the BBB.

I was able to sell my car through Carvana so easily. I got more than our local dealer was willing to offer, the pick up was smooth and fast (the technician was so fantastic too!). Would recommend selling your car through them to anyone!

After deciding to purchase a vehicle and compared and contrasted the offers from Carvana, I moved forward with the purchase. All the boxes checked, all the documents uploaded, money paid through my bank, delivery set, I receive a notice that I missed a deadline. I reviewed all deadlines set forth and met them. The proof of insurance deadline was to be a few days before delivery so I was in contact with my insurance provider getting this handled early so I could upload and have no problems. I went to the Carvana site to get the VIN number and find the car had been cancelled and another person was purchasing it! I was so shocked! I went to my bank website and sure enough, the money had already been paid to them.

Vehicle I bought overheated 2 hours after purchase. My car has been in the shop since the day after purchase which has now been 9 days. While Carvana warranty is covering the major issue, I am now past my 7-Day return window and have only driven the car home from the dealership and to the shop. The representatives acted like "no big deal you can swap the car". There were no exact vehicles with the same terms. If you sell a car and it has to be put in for repairs the next day, the return period should start when the repairs are finished. There is no way there was a thorough inspection (as they claim) done. There is a coolant leak and the reservoir was bone dry when we checked it. Sucks that a payment will be due in 3 weeks and I haven't even had the vehicle, but we all know big companies don't really care about us little people. Hoping I have no further issues but I won't hold my breath.

Our Experience selling our van to Carvana was great. The Carvana associate Henry was very nice, punctual and very helpful in completing our transaction. It was a great experience, I would recommend to others.

I absolutely loved the entire process. Easy to reach a live person if I had add'l questions. Search filters were precise no hidden expenses. Large selection of vehicles. I will definitely use them again in future auto purchases!

Overall the process was A LOT easier than visiting a car dealership. I chose the car I wanted, compared a couple, traded-in my car, paid the downpayment in less than 30 minutes all online. I set it for a few days for pickup. I had a 10 am pickup appointment for my new car, so I figured that since they had all they needed, I would be in and out within 30 minutes. I was there for almost an hour and the vehicle didn’t get cleaned the way it was supposed to have been but it was no biggie since I declined to wait longer for it to be cleaned. There were no floor mats and I was told they would be here in a month. I did have the opportunity to see my car come out of the vending machine, got a token to take home with me, and love my new car! Despite any issues I WOULD certainly use Carvana for another car purchase. The staff were nice and attentive!

In June of 2023 I purchased a 2021 Toyota from Carvana. Carvana has a 7 day return policy if you do not like the car - I thought everything was fine until about 3 weeks later when it rained and my back car door started to fill up with water! Carvana also has a warranty through SilverRock that if something happens that they will cover the damage for a 100 dollar deductible if you bring to a preferred mechanic. I brought it to one of their mechanics who immediately said that there was damage done to the back door and that it had been repaired improperly. Carvana had provided a CarFax report that showed no damage was done to the car so their CarFax is not worth anything! SilverRock then denied my claim for a new door as they said it was a "cosmetic issue".

I ordered a car on Carvana. Paid upfront, of course. Then, the day before delivery date, I get a message that it was delayed by a week. Same thing repeats over and over. Eventually, after a month of this, I had to simply cancel the order and buy a car from a local dealer instead. The most frustrating thing was, besides always getting notified about the delay the day right before the scheduled delivery, was there was no tracking information on the car at all. The customer service representatives at Carvana could not tell me where the car was, or what was causing the delay, or even if the car existed at all or if this was all a scam. But each time, they would swear that it would be on time at the next delivery date. Which it never was. How can a business ship something as valuable as a car without tracking it at all? It's inconceivable.

Fast and easy to deal with. I will recommend. To everyone I know. Thank you very much Carvana. The lady that brought my car was very friendly and courteous. She is a very good looking girl. I had no problems getting the car I wanted.

This experience has been absolutely terrible, no one wants to do their job but wants you to fork out hard earned money. I had to order this truck 4 times because the deadline expired because no one verified my income, had to pay $600 to have it delivered to my area, got an email that says it's 1.5 hours away from me but they keep delaying my delivery because of a "logistics" error, if we don't pay our car note on time we have to pay late fees, we don't pay past that it gets repossessed, I am now out over $2000 because I don't have a truck for work.

The whole process is very easy. Financing was quick and easy, but interest rate is high. I think the vehicles are a little overpriced. The vehicle is nice, but detailing was very poor. There were smears all over the windows/windshield and I found food down in between the seats. Gross! Other than that, I am happy with the vehicle.

I sold my electric car to Carvana. The process was seamless. I got a quote online and the price was higher than any other competitor. Submitted the documents online and then scheduled a pickup. It was excellent. The customer service and representative Orin was amazing. I highly recommend it.

I bought my car online and picked up approximately 4 days later. As soon as I get into the car, there is a HIGH smell of cigarette smoke and the interior is filthy. When I call, they offer to send me a check to do the detailing they should have already done prior to giving me the vehicle. The check will arrive in TWO weeks. They do absolutely nothing to make sure these vehicles are fully prepared for the next owner. When I call to voice my concerns again once I noticed more basic work was not done, I was hung up on and never called back. Carvana sucks and I would never recommend anyone buy from them.

Communication from Carvana was excellent. They made it extremely easy to sell my car to Carvana. A totally hassle-free transaction. They paid what they originally offered. The driver, Colleen, arrived on time to pick up my car and was very professional. An EXCELLENT experience all around!

I recently sold my SUV to Carvana and I was able to get a quote after answering a few questions and providing some pictures. Price was above dealer and slightly below KBB for private sale. I accepted the offer and when I dropped my car off it took less than five minutes and I had a direct deposit next day. Best sale experience I have ever had.

I've purchased from Carvana before. It's always been a good experience. Prices are a bit high right now and I wish they'd lower them, but good even so. I wish they'd go a step further and honor some of the manufacturers perks like a free tank of gas, free subscription to technology features, etc., but what used car dealer does that? Also, they should spend a little more time detailing and cleaning the car. It is really good, but a few things were missed.

I wish I'd seen these reviews before I decided to buy a car from Carvana. I did buy one and I arranged to have it delivered because I do not drive in Louisville, KY. Everything went fine until my delivery date. The day before, I got an email saying there was a problem with their haulers. I should call to arrange another date. I spoke to a very rude woman who informed me that I had to understand their problem. She said I had to call the 800 number to get another delivery date. I called the number, waited and waited, finally got Tyler. I explained my problem, he said that he was in another department and then suddenly, I was cut off. He'd transferred my call without telling me. I spoke to Joanne, who was very professional and helpful. She gave me another delivery date, which was yesterday.

When I sold my JEEP WILLYS and Kelsey was my contact person. She is very personable and professional, she made the whole experience easy. The only negative issue was with Carvana and the Carvana site because as with most JEEP owners I had over $1000.00 accessories that could not be taken into consideration when valuing my JEEP.

Engine light went on with in 3 days. It went out after putting gas in then it went on again in a 2 days. Same thing. Put more gas in then it and it went out again... It came back on again. I will have it looked at on August 31st. This should not happen after just buying a used car from Carvana.

I thought buying a car online would be easier than at a dealership. Boy, was I wrong! at least with regards to Carvana. I placed my order over the weekend and selected a delivery date for the following Wednesday. Awesome! I thought. Then at about 9:30 on Monday morning I got a text from Carvana that I had until 10:45 to submit proof of insurance. But there was no way I could shop for and get new insurance in just over an hour, so I missed the deadline. I thought it wouldn't be a big deal, but turns out they cancelled the order. Someone could have bought the car I wanted right out from under me and there would have been nothing I could do. I had to re-do the order, and this time I had insurance card ready to go. I was promised a delivery for that Friday. Come Friday morning, I receive a text from Carvana again. I assumed it would be that my car was on the way, but oh no, the message informed me that my order had been cancelled due to a 'system error'.

I received more than 5 offers for my 2018 Infinity Q70 and Carvana had the highest offer. The selling process was completed quickly, dropped the car off within 5 miles radius, and received direct deposit within 2 days. Would love to deal with Carvana again.

Reviewed three sites for selling my mother's 2011 Lincoln MKX. Chose Carvana because they offered pick-up, which would have added an additional charge (I didn't know this in the beginning), so I chose to deliver the car. Had a nephew with a negative experience with another wholesaler, so chose Carvana. What an easy experience. Price offered was close enough to the top price that I was happy. Would consider them another time.

EXTREMELY upset to find a sizeable dent in the hood (body work required) when my car was delivered. I had the delivery driver fully document the incident with pictures and written summary. The dent was NOT DISCLOSED on the Carvana site BUT 3 minor scratches/scuffs were documents that you could barely see. Also, the technician check-sheet utilized to buff, touch-up and fix minor discrepancies was in the glove box. Everything was documented and circled on the sheet, but NO DENT. The dent more than likely occurred during delivery. I was bounced back and forth between Carvana and SilverRock insurance about 4 times, each claiming it was the other parties responsibility.

Took over a week for them to approve paperwork I sent three times. The paperwork was the same, it wasn't until I called that they realized it was the correct paperwork. When the delivery date to my house finally came, I was contacted and told I had two options: 1 make the 2-hour drive and pick it up myself, or 2. Cancel the deal. Was told there was a problem transporting the vehicle because of the emergency brake, yet, I paid for it to be transported from Arizona, I believe. It didn't seem to have an emergency brake problem then. Of course now I am the one having to determine if there is indeed a brake problem. They tell me there is a 100-day warranty and even gave me a name of a local shop to look at it which will cost me $100. Problem is no one in my town uses the shop where their 100-day warranty is offered. The whole process is extremely slow. Won't use them again.

I sold my car to Carvana and it was the most pleasant experience of car buying/selling. I entered all my vehicle information online and got an offer from Carvana within minutes. Interacted with their support team on the whole process and it was surprisingly very pleasant. No haggling, no waster hours at the dealership, no stress selling. Simple process, you enter the details, accept the quote (if you like), upload required documents, schedule a pickup date and time and Voila! The Carvana agent was super friendly and was dot on time. I will definitely think of Carvana the next time I want to buy/sell a car. Best, MAK

So this is a general rundown of my overall experience with Carvana and SilverRock. To save time I won’t even talk about the first car I got from them because I returned it within six days. (It had undisclosed damages). This review is geared towards the vehicle that I have now which I have had for a total of nine days. When I went to go pick up the Jaguar truck, I noticed three chips in the windshield. I told Carvana right then and there and they told me to call the warranty company SilverRock. SilverRock said they will not cover chips in windshields. I got this vehicle on a Wednesday, by Saturday night the engine light came on, the warranty company, SilverRock, obliged it to me, taking the vehicle to a Jaguar dealership to get inspected, they found a bevy of problems that the Warranty refuses to take care of so let’s do a quick rundown..

I will not purchase another vehicle from Carvana and would not recommend Carvana to anyone. When we first approached the vehicle we noticed it was missing the side fender and there was a hole in the front of the car as a result. The field advocate didn't seem very concerned and filed a claim for the missing piece. Then after a short test drive we specifically asked our field advocate if we needed to note every issue with the vehicle. He told us no and that we should do all that from our Carvana dashboard when we got home.

I have use websites before to look at cars and even chose many vehicles based on what was available on the site but this is the first time I was able to complete the entire purchasing process online in less than an hour. The selection was great and what you see is what is available. No gimmicks or changes when you get to the dealership. The process at the dealership took less than 15 minutes. It was an awesome feeling getting the deal and the car you were told with no strings attached. I will use Carvana for all my future car purchases.

If you purchase a car from Carvana, make sure you refuse the car on arrival if anything is wrong with it. The Audi I ordered was black. I arrived and it was blue. Headlight was out (HID bulb), wipers needed replacing and the service alert was on the dash upon startup. I attempted to use the 45 day warranty (Silver Rock) to fix these items and was told they weren't covered. So I have to pay out of pocket just to get my NEW vehicle inspected. Terrible way to run a business.

I was somewhat skeptical about purchasing a vehicle through the internet. However, I found the process pretty simple and straightforward. I found the perfect car for my granddaughter for her 16th birthday. I was somewhat disappointed that delivery was not available as I had to drive 400 miles round trip to pick it up (also had to find someone to ride along) but the car is home!

This is the 2nd time I purchased a car from Carvana. And it was awesome and great. It is always easy and fast and efficient. I hate to go to a dealership to purchase a car. I love Carvana is available for use. This way of buying a car is heaven sent. It is easy and if you have any questions someone is always there for assistance. Thank you so much my car is good. Both cars were efficient and last a long time. I refer everyone to Carvana you can set your own payment and if you want to pay down or not, this is the life. Thank you God for the person that invented a new way to buy a car.

We bought our daughter a car from Carvana and it was delivered on August 3, 2023. To make a long story short we noticed a lot of noise in with the brakes, so we took it in and the mechanic told us the brakes, rotors, calipers and tires were all in need of replacement. Silver Fox, the 3rd party responsible for repairs, approved the brakes, rotors and calipers to be replaced but they did not approve new tires because the tread was deep enough. BUT the problem was the tires were dry-rotted between the treads. Day 9, 2 days after the 7-day return policy, the back tire blew out and all 4 tires had to be replaced and Carvana would not do anything to help because of the 7-day return policy had passed. I know they have lost me as a customer due to their shady business. I hope others have better experiences than we did.

This was the easiest process I have ever experienced in selling one of my used vehicles. In fact, I sold both my cars to Carvana. They provided me with a fair offer. I chose to take my vehicles to one of their locations. They inspected and drove each car. They had instructed me as to what documents I needed to have with me. They had the paperwork already for me to sign. They deposited the funds directly into my bank account and I had the funds in my account within less than 2 business days. They advised that we needed to inform the DMV about the sale to release my liability for the cars and provided the website and odometer reading in order to take care of online. The customer service was excellent!

I am very happy to sell 3 cars with Carvana, the process and estimates very good. I would like to buy a car from Carvana, but not easy to finance, because they request downpayment too much. Not win and win in this business.

My search for a car brought me to Carvana and at first I was very pleased with the ease at which I was able to browse tons of cars without annoying pushy sales people. The car buying process on Carvana is extremely stress free and easy. However once you get your car I strongly advise that you proceed with caution. After driving the vehicle for approximately 50 miles I noticed some serious issues with the vehicle. While driving on the highway I noticed the vehicle would shake and pull strongly to the right. I immediately brought it to my mechanic, who I have known for years and trust. The diagnosis was very disappointing. The vehicle came New York State inspected. So I wrongly assumed everything would be OK. Apparently Carvana inspected the vehicle at one of their centers. And Apparently the vehicle was pushed through inspection.

This is actually our second experience with Carvana, my husband bought a Jeep Renegade from them in 2020, and our experience then was perfect. When it came time to get a new car for me, I did not want to deal with dealerships after visiting a few and getting the runaround. They made the entire process very easy, there was a little bit of a snafu with my paperwork, but I called them and they fixed all of it while I was on the phone with them. Pick up day went as smooth as possible. The car vending machine was fun, and we were in and out in less than 25 minutes. I was a little worried about the registration process after reading several reviews, but they had the plates on my vehicle in the registration in the glove box before we even left that day. My car looks and drives like it's brand new and I could not be happier!

Carvana offered me $3144 over the dealer from whom I chose to buy my new car. This out weighed the sales tax savings I would’ve had with my trade-in by more than $2000. It was also about $1000 more than Carmax was offering me. The experience was great. It was a fast exchange once I reached the Carvana location with my car. People were very helpful and personable. It was even a very easy process online before my scheduled sell date. I highly recommend them.

From the start to the finish the most professional easy car purchase I have ever had. I will definitely purchase from Carvana again. On delivery day, I was notified every step of the way until the car was in my driveway.

The shopping experience overall was standard. Lots of paperwork uploading, photos, DL, Utility bills. The norm when buying a car. Dealing with customer service was a hassle, wait time is always 10 min or more. After deal is done, customer service numbers they give you don’t work anymore. Chat is all you got. Delivery was fine, I test drove, couple of things I noticed. Tires were worn down, brake not so great and alignment was totally off. During the 7 days of return policy, the Engine service light came on, THANK GOD. To get the 100 warranty, again online to find a Silver Rock certified repair shop. I took it to a lo Silver Rock (SR) certified repair shop.

OK first. I like the vehicle I bought. It is just what I was looking for and the price was about what I would have paid a local dealer if they had what I was after. They did get me for an exorbitant shipping fee though $1700.00. The problem is they delivered the truck and when I got in I discovered the radio doesn’t work. I also noticed a half consumed bottle of water in the armrest cup holder indicating that someone was likely working on it before they shipped it. Now for me to get this fixed, I must make an appointment to take the truck to one of the authorized service facilities that will even look at a radio problem, let them claim they can’t fix it, then wait for them to contact the warranty company and then I wait for the warranty company to approve of me making another appointment at a dealer.

The entire experience was not what I expected. Too much information was asked for in regards to tax forms, etc. I've purchased vehicles at higher value and half the information Carvana asked for was not even necessary. When I call customer service I'm always on hold and the reps don't know much about what's going on. The process took me about over 1 week and then my car was not delivered when promised. I would not purchase from them again.

From the ease of taking your time to look at, research, and decide on the car you want. To making your own payment plan that is catered to your budget. To the vehicle bring delivered right to your front door... Best car buying experience ever. I will never do it any other way again.

The purchasing process and inventory choice with Carvana is very appealing. They will gladly take your money. However, if you need assistance with a change or something is wrong with the vehicle, expect to be at their mercy! A representative will call you back quickly if you need help, but in my experience nothing got resolved without me calling back multiple times, and reexplaining the issue to a completely different Carvana representative only to be told that they will look into it and call you back. They will not call you back. They will also not allow you to speak with the same person you spoke with before. They will not allow you to speak with a manager. Their scripted speech just leaves you in circles, hoping that someone will actually do their job and help out. There is no accountability from their customer service representatives. I've been waiting on a refund for almost 2 weeks!

Process was simple to understand and easy to complete. Matt delivered our new car and explained everything step by step. We’re truly happy with our purchase. I traded in my old vehicle and he took it the same time he delivered our new car. Truly simple and easy process.

Deal was smooth and fastest. They give you a check you can't spend, banks hold a large check for a week, so they have your car but no money to spend for a week that caused big problems. No fair if they have your car and you have no money for it. Roy the guy that pick up car was very impressive, and knowledgeable.

Overall, I had a great experience with Carvana and I have recommended it to others. I received a very fair price for my car without any of the negotiation hassle. My car had a fair amount of damage and I thought I would get very little, but they were able to pay me quite a bit and I left feeling good about the deal. In addition, I was able to be in and out in about 15 minutes for the in person section. Preparing to sell my car through Carvana took about 30 minutes total and it was all online. I was a little nervous because I walked out the door with a large check and I wasn't sure it could really be that easy. It was!! I will say that if you get a check, be prepared for your bank to put a hold on it for a few days to a week. I sold my car on a Monday and my check cleared on a Saturday.

Selling to Carvana was easy, fast and I felt their purchase price for my car was fair. The paperwork, pickup person and entire process was the best!! Had a few glitches with their website recognizing the needed documents were uploaded but when I called they truly has "customer service" and we were able to resolve over the phone. WHAT?

Bad brakes. Bad alternator. Bad radio. Bad tires. Bad return policy. Bad warranty. Bad customer service. Bad brake switch. Engine light on. Remote batteries are dead. Bad vehicle performance. No power. Poor handling. I'm going to call this post, "Cursed". A couple of years ago, my brother bought a car from Carvana, and he had a great experience. So, I figured I'd give them a shot. I'm a big fan of Chrysler Town & Country Minivans, and I have always seen a nice selection of them on Carvana. I prefer the Town & Country because I drive (part time) for Rideshare (Lyft & Uber). It is a comfortable ride, and it holds a lot of stuff. Very practical. So, late March of this year, I finally decided to pull the trigger on one. A nice 2011 Touring L. 90300 miles on the Odo. Very nice. No visible flaws at all (on Carvana). I was not happy about the high interest rate on the loan though.

When it was time to sell my car, I didn't want to think about it. How many quotes did I need to get? How much running around to dealers and getting offers? Should I try to do it on my own? Carvana sent me a great quote in a process that took all of 5 minutes to inform them of the status of my car and my legal ownership. I decided to check with the dealership that'd been trying to buy my car for the last two years, and they quoted me $3K less than Carvana AND wanted me to come in for them to inspect. No thanks.

I purchased vehicle from them and at pickup it was filthy plus the entire car shook so bad. Returned vehicle, was told i drove 724 miles in 8 days which is a lie. But they charged me for it anyways. Car sat in front of my home for 4 straight days. Picked up 2nd choice car - dirty. Chocolate melted in cup holders almost empty in gas dog hair everywhere… Car is beautiful now and drives great. My suggestion to the Fort Worth office. Get a new detail team. They are costing you business.

I was really pleased with selling my car to Carvana! The price they gave me for my car exceeded all other offers from other car buyers! The process was stream less and Nicole was very professional and made doing the paperwork enjoyable! The car was picked up the same day the paperwork was done! Very pleased!

This experience was smooth as silk - thank Carvana for a great deal. From start to finish there was great communication and little or no effort on my part. The whole transaction took only 2 to 3 days to complete.

Carvana selling car process with Carvana was easy. They have online process where one can upload information when one selling car to Carvana. Just follow the steps, provide detail information they request as this will make more accurate on the price of your vehicle. Compared to local dealers, Carvana is way much better as to avoid long waiting line, buy your car with fair price, not like other dealers.

Selling our truck to Carvana was easily the smoothest vehicle buying/selling experience we ever had. There is none of this "let me see my manager" baloney. Maurice ** was professional, courteous and considerate of our time.

Carvana gave me the best price for my vehicle compared to several local dealers. I was somewhat skeptical but I must say the process went very smooth without any issues. They even let me extend their offer for an additional 7 days. Their personnel were informative and professional. Their online “chat” was moderately helpful but you really need to talk with a representative for specific concerns. The only issue I ran into was printing a copy of the selling documents after electronic signature. That problem was resolved with a call to one of their reps. I would recommend selling your vehicle to Carvana to anyone. I have two relatives that also sold their vehicles to Carvana with great experiences.

The experience couldn't have been better, the Truck arrived a little earlier than scheduled on the date it was supposed to be delivered which was actually verified as ok by me, the Truck couldn't have been in better shape upon arrival, like new condition. Extremely simple and easy process with Trade-In and total purchasing process. Second time using Carvana and won't be the last.

We were selling my wife's car. The price they gave us was great as well. During the whole process, there was no confusion and it went easy and smooth. No hiccups or hassle or hackling. Everything was made clear at every step of the way.

I get my first car with Carvana and I’m really satisfied, practically they send a brand new car, exceptional and fastest comunicación! Special thanks to Tim for the delivery, a real professional on his job!

Updated on 08/21/2023: I posted a review on 8/9/2023 that Carvana won't repair undisclosed damage to the front bumper. They respond very quickly to the review and make it sound as if they are willing to help but they are not. Although the bumper is glued on, it is considered "cosmetic". It's also been more than 10 days since I responded to them and I have heard no word back from them.

This is my second time purchasing a vehicle from Carvana, first in 2019 and then again this year. The experience couldn't be more opposite. The first time was exceptional; hassle-free and a smooth process. The second experience has been a complete debacle. Here are the highlights:

Currently waiting for them to deliver the car I purchased from them. I was informed by text the day before each rescheduled delivery that it would take a week longer. I had to reschedule my week accordingly each time. They had no issue processing my payment (including a 600.00 delivery charge to bring the vehicle from Kentucky to Indiana) in a timely fashion, within a few days of my purchase. Yet, I am still without a vehicle.

I've bought two cars from Carvana. I see a lot of negative reviews but I've never had a bad experience with them. I see a lot of complaints about vehicle registration taking too long. I registered both my vehicles myself the day after I received them and Carvana refunded the fee. No problems at all. I don't think their cars are overpriced. Just don't buy a brand that's known to have issues. Do your research. I only buy low mileage Toyotas. They last far longer than most brands. Just sold an 04 Tacoma with 200k miles and it still ran and looked great. I never finance or insure through them though. That's where most people get screwed. Even if you got bad credit most banks or credit unions can beat their rates.

Fast easy efficient car buying experience. Great products for sale, and excellent prices. I searched their inventory for a few weeks until I found an incredible deal. The purchasing process was linear and streamlined, I completed the application on my phone. My preapproval rates were identical to my final offer, and the contract I signed. Even without a trade in, there were still plenty of options for me to choose from.

Although their customer service agents are kind, they create issues for customers purchasing vehicles by not being thorough and by misinforming the customer. The process of purchasing a vehicle through Carvanna seems easy enough on paper, but is inefficient and frustrating. When the agents make a mistake, it's the customer who suffers and is expected to adjust accordingly. Resolutions to problems that will occur are not reconciled easily and will be disappointing while wasting much of the customers time. The process of purchasing my vehicle through Carvana has left me feeling defeated and unhappy at a time where I should feel excited about my new to me vehicle.

Updated on 09/02/2023: -This is a follow up for my review on 8/6/23- After our conversation on the phone, I once again was promised the reimbursement for the battery. Still no refund 3 weeks almost a month later. Guess I was foolish to trust a car dealer.

They stand by the cars they sell and after some frustrating back and forth we are finally happy with the new car.

Carvana was amazing to work with and I could not be happier. Reluctant at first to purchase a vehicle not seen in person, I was amazed at the 7-day return offered, the warranty and finance offers, and a vehicle that fit exactly what I was looking for. They purchased my current vehicle and provided a much higher value than at 3 dealerships I visited. I highly recommend anyone looking for a great vehicle, look at Carvana. You will not be disappointed.

I bought a truck from them less than a month ago. The brakes have been squeaking ever since then. Now they feel like they are metal to metal. Carvana is refusing to pay for it. Now I have to pay for new brakes on a vehicle that I just bought. Worst place to buy a vehicle ever.

After 3 weeks of delays and problems with paperwork. I am here to pick up my vehicle and deliver my trade. I arrived at my appointment at 10:30 am. I am informed that they no record of my trade although is on my purchase order. This has been the worst experience ever. I would have cancelled this deal due to inept customer service. However, they hold my delivery fee hostage.... Even though all these mistakes are their fault. Carvana deserves their poor reputation!

This was the easiest experience I’ve had selling a car. I got my quote online, scheduled a pick up time that suited my schedule, they showed up validated mileage and did a quick look at the car, paid off my car loan and direct deposited the balance.

I was a little skeptical because of some negative reviews, and the fact that Carvana's offer for my Jeep was $3500 more than any dealership or other site was offering. I wondered if it was legit. But I went ahead with all they asked for and set up a time to deliver my Jeep. Turns out, they are very legit and so easy to work with. We got there and they already had all the paperwork ready and the check printed. They checked my vehicle to make sure it matched what I described, we signed papers, gave them keys and the title, and within 10 minutes we were headed to the bank! Super easy. That is how you do it guys...way to go Carvana. You are the Chick-fil-A of car buying!

Someone recommended this to me, and I didn't try them for a few weeks after trying the old school FSBO approach, since our car shows well. Figured we'd never get enough from a mass car buyer despite the maker's styling package be very rare. I eventually logged in and got a price. For one, it was very easy (far easier than other sites I've tried). For two, they offered 20% more than I would have accepted from a private buyer.

This is the best way to sell a car. No haggling, no dealer, no false promises, nor private sales. I was pleasantly surprised! Everyone involved in my sale were very knowledgeable and pleasant to work with.

I had an older Toyota SUV. Great shape, ran great and dealerships were not wanting to give me even close to what it was worth. I know that Carvana gave me a good deal and the process was so easy and seamless. Will definitely use them again.

Purchased a used BMW in June 2023 with 45k miles and was picked up at a Carvana site in Phoenix, AZ. The vehicle was driven up to me with very little gas by what appeared to be a drug addict. Upon initial inspection the car had several undeclared scratches and chips, was disgustingly dirty and seemed to be covered in bird poop in every single nook and cranny. Engine compartment was jam packed with leaves and sticks causing the engine to overheat any time the car was running. Brakes vibrate horribly since the first time I drove the car (Rotors and pads are shot) costing $2000. All issues reported to Carvana within the first few days of possession, long before 7 day window expired.

I check with 3 different dealers about to sale my car and Carvana gave me close to a thousand more to CarMAX and other dealer. SO if you like to sale your car get an appraisal from them first. Also the processes took me 5 minutes because we did everything via computer before I went to the Carvana store. they pay me right there.

Carvana gave me an immediate online estimate that easily beat another reputable national car company. They made the sales approval process painless and picked my car up at home. Could not have been easier. Thank you!

The delivery of the car went well and the driver was very friendly. I noted all of the scratches and dings to her and that they were not disclosed in the listing. She told me to take pictures and send to SilverRock since the car is under warranty. SilverRock told me I had to submit them through the Carvana site. Carvana’s site says that they annotate all cosmetic damage to the best of their ability. They do not. They list 2-3 and call it good. There were over 20 dings and scratches not listed. I submitted the dings and scratches on the Carvana site and was told SilverRock would then be in touch with me within 24-48 hours. I never received a response from them. I bought this car for an employee and wanted to keep it as long as the imperfections would be fixed. She needed the leave for a trip before SilverRock got back to me.

Bought a BMW from Carvana last week. Website asked for 3 bank statements, then 6 banks statements plus 2 tax returns. Uploaded all and it went through and they gave me an offer including terms and down payment and interest and monthly payment. So we scheduled the pickup date (today). Then they asked for down payment by ACH, bank wire or cashier's check. Paid instantly by wire according to their detailed instructions.

Very disorganized company. They do not look after their customers. I recently had an awful experience with them. I called them multiple times to follow up with the registration process, but I discovered they did nothing on the last day. Now I have a car that I cannot use until 3 business days. They could have ordered another temporary license but decided not to do. Stay away from this dealer.

I was turned off by the experience I had at my local Toyota dealer (dirty car, hard sell, lack of inventory). Carvana, in contrast, was very quick and had a broad array of options. Buying online and completing the transaction was easy and fast. I received clear and ongoing communications by email. At the pickup location, the Carvana representative was friendly and helpful. I am very satisfied with the condition of the vehicle I received and would recommend Carvana to anyone who needs a vehicle.

Easiest selling experience ever! I got a very good offer for my 2011 Hyundai Sonata and was able to schedule a sale with almost no hassle. The representative was early to pick it up with a check in hand and even helped me get my remaining items out of the car. I accidentally left my late mother-in-law's sunglasses inside the car and the call center rep went above and beyond to locate the car on the transport vehicle, contact the driver, and get the sunglasses sent back to me. I would definitely sell to Carvana again!

Don't believe for a second they inspect the cars they sell. 150 point inspection? I've heard they sometimes just wax the cars and send them out. I've had the car for a week and already had to replace fuses, sensors, and the list keeps coming. I don't even know all of the things wrong with it yet. It's different pressure than the pressure you get at a sales office, but it's still a lot of pressure and a lot of you running around doing work yourself on paperwork. Not to mention, don't get the value of your car for a trade in until you are ready to buy.

The car buying process was not flawed. Easy to view and compare vehicles, and I understand the Cars are overpriced and probably because I am paying for convenience. I have the choice to shop anywhere, so that issue does not bother me. The issues started after the drop of the car. Immediately the front rotors were bad, there was a lot of vibration in the steering wheel. I called them up, and they told me to bring it to a preferred mechanic, and they covered the expense. The following day the car began bucking and eventually became stuck in 3rd gear. I again brought it to the preferred mechanic, who informed me the transmission was bad and needs to be replaced. They commented that it was ridiculous that they sold a car like that, especially because it was throwing codes.

Online, getting a quote from Carvana to purchase my Jeep was relatively quick and easy. Arranging for the appointment to drop off my Jeep went smoothly. Then, dropping of the Jeep at the Carvana business, the inspection and completing the paperwork only took about 15 minutes. The staff answered all my questions and was very cordial and professional.

I recently sold my Jeep to Carvana and had an excellent experience. The offer was thousands over any dealer and the process was seamless. I had an excellent experience with customer service (via phone) and their online interface is very well-designed and easy to navigate. They even picked up my car at no cost. Would highly recommend.

I would leave five stars but unfortunately due to the lack of communication, I cannot do that. I left work early to have my car delivered and they came well over 2 hour after my initial timeframe. Which wasn’t bad but I wish the communication was better about it. I absolutely loved customer service. He was helpful and calming and relieved me of the stress I was going through waiting for my vehicle. I also didn’t like that I had to immediately get the breaks done over once I got the car. Other than those two minor issues this was a breezy experience and I will be buying my son's car from Carvana as well but I will absolutely will picking it up next time.

When I provided the minor damage description of the vehicle that I was trading in, I was incredibly thorough with my descriptions as I didn't want there to be any confusion with the condition of my trade-in. I was frustrated to discover that there was a fair amount of cosmetic damage to the interior of the cargo dept. in the car I was trading mine in for. I had hoped they would have disclosed any existing damage in the vehicle description or at least provided photos of the damaged areas. Most of the cars listed on Carvana had any minor damage noted (like rock chips, noticeable repairs, etc.) so when the vehicle I was interested in did not have any damage noted, I thought I was getting a pristine vehicle. Carvana needs to be consistent and upfront in noting any and all damage to their vehicles, so the consumer knows what to expect upfront. Apart from that, Carvana was great to work with and I appreciated the fast and straightforward process.

I'll start off by by saying I would more than likely do business with them again because their auto prices and auto trade in value are unmatched! That being said if I were a little wealthier next go 'round I'd probably go elsewhere. I didn't get a test drive and the dealership would have probably explained some of the features which was needed as this is a fully equipped vehicle with all the bells and whistles. The delivery guy explained zero, just dropped off and rushed off.

I was curious about how much my used car was worth when I went to Carvana initially. Frankly, I was deeply suspicious when I learned what Carvana offered so I immediately became skeptical. Uploading the documents took an extra week 'cause I was waiting to receive the out-of-state title (I'd just paid the car off), but when I called Carvana, someone advised that the offer could be extended a week which worked perfectly. It took longer than 48 hours to contact me to schedule the pick-up, but when I called (spoke with Inaki who went above and beyond) he expedited it and I got a pick-up the next day. Great communication from pick-up person, arrived on time, and seamless transition. Carvana picked up my car on a Saturday and by Monday morning the $ was reflected in my bank account. I would recommend them highly and think (after dealing with an in-person dealership to buy my next car) that I should've just used Carvana to buy as well.

I had received an offer from another site that was ridiculously low, but I went to another site and a Carvana made me a better offer. The offer was fair and with the convenience of them, picking up the vehicle, paying off my loan, and being very pleasant, this was an easy solution to selling my car.

After looking to purchase almost the same vehicle from a local dealer, I found Carvana which had what I was looking for, offered me almost $3000 more on trade-in. Super easy to work with and quality care.

Tried selling a car to Carvana. The pickup driver showed up one hour early - Carvana emailed and texted an exact pickup time the morning of the scheduled pickup. Apparently, the driver sat on the street for 10 minutes (never rang the doorbell or knocked on the door) then left without ever making contact with me. When I called customer service 2 hours later to figure out where the driver was, the rep said the driver was there and left already and didn’t ring the bell because they were likely not familiar with doorbells and didn’t know how to use one. Umm, okay. It seemed like a fast, easy way to sell one of my vehicles, but apparently not. The completion of the sale depends on the driver and whether or not they feel like doing the job that day I guess. Disappointing.

I checked online a couple different places to sell my car to and this one was by far the best deal. The process was super easy and painless. My friend sold hers in another state many months before and said the same thing. I can't vouch for if you buy a car through them, but selling mine was great!

I purchased a 2019 Audi Q5 with just under 26,000 miles. The buying experience took longer than I thought it would coupled with the fact that there was a delay of a week on the original delivery date. Once the vehicle arrived and I took delivery of it, I took it to my local Audi dealership to have the service department review it as a used car. They found that during the alleged reconditioning process the battery would not hold a load, the valve pump was leaking oil and the driver-side mirror was inoperable.

I have sold to Carvana without any issue, and might even recommend it. Purchasing from Carvana, however is another story. Despite the supposed 150-point inspection covering engine, the check engine light, change oil, replace brake fluid indicators were all active at delivery. Despite inspection claiming exterior/interior cleaning, there was grass, sand, and dog hair in the vehicle. Despite a guarantee of a half tank of gas, vehicle had one gallon. There were also undeclared scratches to interior and exterior of the hatchback.

I was offered 21k for my Nissan Rogue in excellent condition. When I tried selected another car spent 5 hours to select my new car. They offered me 5000 less in a single day. Wasted my 5 hours on that website and didn't understand how can a car depreciate $5000 in 5 hours. It's look like they just want to motivate you by showing larger amounts of your car and when you make up your mind they make you a very low price. It makes people angry. People are not fool or foolish. They will only sell the car if they think that their trade in is good. Not by pathetic stunts Carvana does. I will not recommend visit this site. Just a waste of time.

I purchased a Nissan 370z from Carvana in February 2023. The experience was good and I loved the vehicle. However in May 2023 (within the 90 day warranty) the convertible top stopped working properly. I went through SilverRock to find a repair facility (which was impossible as most of the repair facilities are tire/oil change shops) so I took it to the local Nissan dealership. To repair the top, it would have cost $34,000!!!! More than what I paid for the car. That was amazing in itself. So after a few weeks, Carvana paid me out for the vehicle. Even though I was disappointed that I had to return the car, I did appreciate Carvana making it right.

What an amazing experience dealing with Carvana was!!! I am a senior citizen and therefore I am very leery about doing anything online. However, I went to Carvana's website and put in the VIN and a little more information on my car and got an instant quote for selling my car. The offer exceeded all others I had received. I was still leery but accepted the offer and the emails and texts I received explained everything perfectly. There were no surprises. DJ showed up on the promised day and time. The entire process was probably less than 15 minutes. And I was given a check in the exact amount they quoted. I did call customer service a few times with questions and everyone I spoke to was pleasant and knowledgeable and made me feel very comfortable. I cannot say enough good things about my experience with Carvana. Highly recommend.

I wish I could give Carvana zero stars. The condition of the vehicle we purchased was severely misrepresented, in the words of our Toyota certified mechanic. Yet Carvana's warranty company SilverRock will cover only 27% of the repair bill, leaving us with over $1800 in repairs and maintenance before we have driven the vehicle anywhere except to the mechanic for inspection. If we return the vehicle to Carvana we forfeit the delivery fee of $1790, so either way we lose.