Carvana Reviews

The process and communication were excellent. Kept me well-informed and met deadlines. Delivery and phone support personnel were excellent. Car condition was disappointing and should have been a deal-breaker. Braking caused serious shaking -- had to replace the brake pads and rotors within 3 days of purchase. Warranty covered what was expected and with no difficulties, but the problem should have been remedied upon inspection before delivery. (Any other buyer would have had the car reloaded on the carrier; I needed a car immediately and took the risk.) Also, car had a faint smell of smoke (cigar?) and the dash and metal trim inside had a greasy film on them. Easily cleaned the interior, but disappointing that such a simple and noticeable item was not addressed before delivery. Overall experience was quite good, except for obvious items that would have made the experience superb had they been addressed properly.

The pros are they have a good selection. I have to say that the amount of work and follow-up this took, I would very unlikely to go through this again. We decided to go with a credit union instead of their financing. Their percentage rate was twice what the credit union offered. This created all kinds of headaches. I had four different versions of what paperwork was needed from Carvana. I like being able to get help from different folks but when the stories are different, you end up chasing your tail.

I loved my experience. I enjoyed being able to see exactly what I would be paying as I looked at each vehicle. Even though I swapped the first vehicle we received, it was relatively trouble free. The condition of the second vehicle that I received was not as good as the first. It had two cracks in the front windshield and it grew significantly as we waited over a week for Carvana to arrange a repair. It also was not detailed. The team did fill it up with premium gas when they delivered it. This was nice. They also said since it wasn't detailed that carvana would reimburse up to $100 to detail it. I thought that was odd, but I did have it detailed and have sent the invoice to them in an email but have received no response as of today. Those were some hiccups.

I was looking for a vehicle to purchase and through Carvana I was able to find a vehicle that has a very good quality, and I was provided a good service. I would recommended many people who are looking forward to purchasing vehicle to connect with Carvana to receive a good service with their staff in order to find a good vehicle.

I bought a used Es 350 year 2013, and traded my mint 2014 Altima with only 38 k.. they gave me 14,200 for it, but the Es was 23,990… I realized it was more but hey it’s a Lexus that looked great and had 36,646 listed as mileage..so I paid the extra, and they delivered the car, no problem, checked car fax, no problem just 1 owner, drove it, no problem, loved it, look great, but a few things started to bother me.. First, all the tires were new, but at least they could have put all 4 tires the same, but not cheap Chinese on the front, and good Yokohamas on the rear.. These cars require touring tires, and they failed on this.. Now for the big problem.. The car says 36,646 but up in the top corner is a carvana next oil change sticker that’s faded, but upon close inspection I can read next oil change at 111,700… Well how am I supposed to take this? Every time I sit in the seat I’m staring at this low mileage thinking I may have been ripped off and fraud all over the place…

I had Carvana financed my auto purchase but they notified me that my credit score was 665. I have my Experian credit score and it was 723. I have 4 brothers that some companies confuse us from each other. But I had no time to dispute it.

The whole experience was great up until it came to actually receiving the car. I was supposed to take delivery on the 6th but it was pushed back and rescheduled 3 times. I ended up driving 2 hours to pick the car up on the 15th.

This has been the best experience while getting a vehicle. The fact that they take care of all of the DVM trips was nice. The car was delivered right to my house no problem. The gentleman who dropped it off was very nice and informative.

First time buying a car online. The folks at Carvana were very helpful. The information about the car I purchased was very accurate. When I received the car I went to the areas mentioned and could confirm the discrepancies. Pricing of the vehicle was upfront with no hidden fees and no haggling.

I purchased a vehicle through Carvana for my daughter. We turned in her lease and purchased this vehicle. The process with the digital paperwork was smooth but everything after that was a nightmare. Keep in mind that when you have an issue there is not a phone number or email where you can reach a supervisor or anyone in Management. Carvana only has one phone number and you can only reach telephone agents. Sure everyone is super nice but they just continue to delay your delivery and give you excuses which are lies. My delivery was delayed 5 times. They cancel your delivery the day before or hours before delivery. The first time they delayed the delivery I was told they couldn’t put it on the truck, the next time they weren’t sure but we’re gonna follow up. The next time I was promised it was locked in and we were getting the car. Then again they didn’t have enough trucks, it’s a logistics issue, always an excuse and promises made.

Carvana tries really hard to do the right thing and fix issues but that doesn't prevent the unfortunate issues that we experienced from start to soon to be finish, I definitely would not describe my experience as an "easy" transaction. I provide this feedback in hopes that it will make the company better and not because I am upset or won't use them again. In fact I probably will use them again in hopes of a better experience but here is my experience.

It was one of the easiest car buying experience I have ever had... I am 49 years old and have owned over 17 cars in my life. I was hesitant but they bring the car to your house, you test drive it. If you like it you still have 7 days to decide to keep it or money back no questions...

I will always reference and use Carvana in the future for all my vehicle shopping experiences. They are very helpful in customer service and support and have been good to me so far with delivery and my purchase.

Delivery to home was amazing. Finding a car available was hard/all cars had purchase pending On Them. Carvana’s 150 point inspection sucks. Had the car 8 days and a popping noise started. Got SilverRock.

The car arrived with oil leaking from the front right axle boot and the oil pan gasket appeared to be missing and oil coming from pan. We were told these cars go through a thorough inspection. Well, not this one. 2014 Lexus RX 350 with 70,000 miles for $25K. It is now currently being repaired ($589) which Carvana says will be covered. Also, the brake rotors are shot... This is all we saw in the first minute. I can't imagine what else will op up. Not happy. Hope they honor their warranty and fix this!

Everything pre-purchase was absolutely great, after drop-off everything went downhill. Car was bought in March, and still don't have a title/plates. My lender has increased my insurance from 1.9% to %18 since the time has expired for the title to be registered and the lender hasn't been added as a lienholder. I checked the status on this last week and it said "Estimated 28 days left" until finalizing registration. This week it jumped to 85 days...I've had several temporary license plates, which is just a piece of paper that loosely fits and is very prone to water damage. I have no clue as to when I'm actually going to receive it.

I had a positive experience buying my car but my review is about the problems I've had getting the company to give me my title. I bought the car to ship overseas and don't need it registered. I do however, need my title in order to ship the car. I spoke to their registration team days after the purchase and after 3 days of back and forth, was told that they would send me the documents so I could self-register and that would expedite getting me the documents. That was over 3 weeks ago. I waited almost 10 days and received nothing so I called again. Again I was assured that the documents would be FedExed overnight to me. That was 5 days ago.

I was very hesitant about shopping for a new ride on the internet. But with the spread of COVID, I felt it was time to let go and try the new way of buying a vehicle. Carvana made the process so easy! I already had an idea of what I was looking for and was surprised to find so many listed in the inventory for the 2021 Hyundai Kona SE. I picked out three low mileage models which I feel in love with. Carvana offered prequalifying for financing, which was completed in minutes. Carvana completed the inspection of the available vehicle and I was notified a few weeks later to start the purchase process.

The vehicle is fine, but the delivery driver would not deliver to my home, had to drive three hour round trip to get the vehicle, had no temp plate so had to drive illegally to get home. Got the registration packet, was not told docs needed notarized, four hour round trip to notary, returned docs via FedEx, got delivery receipt, almost three weeks later and I get daily emails and texts with dire severe language warning me that they still need my docs. Four times I’ve been told by a real person that they do have all docs. But multiple times a day I still get these urgent messages, and no idea where the registration process is. Extremely frustrating and surprisingly unprofessional for a company of this size.

I was not looking to purchase a vehicle at the time but in searching what was available could not pass up the deal. I purchased a 2019 Lexis UX 200 and traded my car in. The hardest part of this car buying experience was choosing which color car to pick. Carvana is the absolute best way to go! My car driving experience has been EXCELLENT!

This has been the worst experience of my life, I beg you, please don't buy a car from Carvana! I was sold a car that needs thousands of dollars in repair and the warranty that the car comes with will not take care of any part of it.

Carvana has been awful and extremely stressful. They make simple, common tasks like registering a car so much worse than it needs to be. The company is inconsistent and inconsiderate. Honestly I wish I just paid more money to a dealership and had gotten things done right the first time.

The whole process was seamless and easy. I have only one actual voice to voice communication and that was just to verify the search my vehicle search. After I spoke with that individual, confirmed that I want the vehicle that I found, and he removed it from their website; other than the occasional update text, I had no further contact with anyone until the vehicle arrived at my home. When my vehicle was handed off to the customer advocate who delivered my vehicle, she began to correspond with me via text. There weren't any other communications unnecessary and unrelated to the vehicle delivery. When she arrived she told me she was there. She gave me brief instructions about what to do next. I took the car for a test drive and upon my return she again gave me instructions on what to do. When she left, that's all she wrote. Great process! Will definitely do it again

They brought the car to me no hassle, no salesmen. It was great. I will never go to a dealership again. I did not even have to provide any information about my job or anything. Just with my credit score and my rating I was qualified.

I was a little cautious about using Carvana. Once I got prequalified and found a car I loved, I filled out my application in less than 20 minutes. It was the most easiest car buying experience I have ever had! I’ve recommended all of my friends! Thanks Carvana!

This is the second time I've used Carvana and the experience has been excellent. They have a wide range of vehicles to choose from. Both vehicles were reasonably priced and the process to purchase through delivery was incredibly simple. In fact, one purchase was made while we were sitting in a restaurant after an afternoon of traveling to different car lots to try to find something. It literally took a couple of minutes on my phone.

This was the easiest car buying experience ever. It absolutely beats sitting in a dealership all day, making a deal with someone “behind a curtain”! If you can upload documents to a computer, you can buy a car here!

Numerous contact with various representatives. All that is left is the tags for my vehicle. Throughout the process, this company has been patient and helpful. I will go back to Carvana in the future. Used car companies could learn much from Carvana’s business model.

In looking for a new vehicle, I tried Carvana. The selection and financial approval process was smooth and easy to navigate. However, once my car was selected, it took over two weeks for me to be notified of its status. I contacted the chat option numerous times but each time I was left dissatisfied and frustrated. As a result, I selected another vehicle hoping to have a better experience. I was again disappointed when the delivery date kept getting pushed further and further away, they said it was due to delivery issues. Once the vehicle arrived, I was pleased with its appearance and the seamless process of taking ownership. Overall, I was not disappointed but neither was I fully satisfied with the process. Maybe next time will be better.

Greatest way to find a car. Everyone was so helpful when I talked to a person. Most of the buy was online. The car was a day late but it wasn’t a big issue. I was also going to trade in my old car but changed my mind, it was so easy to do that. The New car is great.

I purchased a couple of vehicles from Carvana, I would actually probably buy from them again in the future because there is nothing easier than the purchase experience through them than anywhere else. The reason for the lower rating and the reason to prompt me to write a review is that working with customer service has always been the issue. Currently I am awaiting a 14.9k payoff on my truck that I sold back to them a month ago. My issue with this is well, first I would like my payment and two, I have to call daily in order to make any progress.

Overall, this was the easiest buy and trade-in experience I have had. While the prices are non-negotiable, if you are ready to pull the trigger on a vehicle, this is the way to do it. The buying process was easy and the drop-off and trade-in was even easier. The paperwork is kept to a minimum and the customer service was outstanding. The employees that I called or interacted with were all highly professional and very friendly. I recommend this service to anyone.

Everything was taken care of. No haggling for price. I paid what I wanted to and got the car that I wanted. No bait and switch like a dealership. The purchase was done all online including contract signing. I paid cash, so no financing. Delivery was easy and the gentleman who delivered it was so great! The car that arrived was exactly as seen online. Clean, and smelled like a new car even though it was used. Carvana took care of registration and tag and had the car within 15 minutes.

I was impressed with how smooth the process of buying our car was. The trade-in process was also very easy and we were given a very high trade-in value. The only hiccup was that on the morning of our scheduled delivery we got a text that it was delayed eight days, so that was frustrating. But the delivery process was very smooth once we got the car to our home. I would recommend Carvana to my friends and family.

Great for people who don't have time to take off and go looking for a vehicle. The selection is outstanding and it was so easy to find what we needed. Car arrived right on time with no issue. Checked it out and it was everything they had listed on the website. Will definitely use them again.

It was super easy to put in what car you are looking for. Also easy to purchase the car which I love my new car. However the delivery was delayed twice and that bothered me. The third time was finally successful and easy to review paperwork.

I purchased a Ford Fiesta from Carvana and it couldn't have gone more smooth. I am super pleased and will buy my next car through Carvana. The driver that brought my car took her time to explain everything to me and was very friendly. Great service all around.

Without a doubt, this was the easiest vehicle purchase I have ever had. The entire experience, from searching for a vehicle, to getting my vehicle appraised for trade, to pickup and delivery, was worry-free. I suspect that when my wife is ready for a new to her vehicle, Carvana is going to get more of our business. Awesome experience!

Our concierge Peter was prompt, early, courteous, and helpful. The whole process made me forget dealerships, existed? I will definitely recommend Carvana to friends and family. My daughter and wife will also be buying a car this way.

I had a lot of apprehension using an internet based car service. After suppressing concerns on what could go wrong, I moved forward with receiving a quote and making arrangements for my vehicle to be picked up. Unfortunately, my suspicions of a flawless transaction were confirmed. After making arrangements several days in advance and selecting the option for a check payment, Carvana called 30 minutes prior to arrival to inform they could still pick the vehicle up, but did not have the arranged check payment. After numerous conversations with customer service we were forced into a electronic payment that would take days to process/receive. Even then, once the road represents vice called we were told the price of 9,400 exceeded the amount they could provide by electronic payment. Now what? Well we’re waiting for her to arrive to determine next steps. Less than a satisfactory experience in my opinion.

There was a lack of consistency with the many representatives I spoke with. I started my purchase on my own until I ran into confusion, at which point I reached out to Carvana. The first representative I worked with was fantastic although, she failed to inform me of the extra $1500 charge for the extended warranty I declined. After receiving a loan including the extra $1500, I reached another representative, explained I did not want this included. They respected and changed that in the purchase order so, I then explained I would be paying with a cashier's check over $1500 for the purchase order. They explained that was acceptable they would reimburse me... until I spoke to another rep who explained they could not reimburse over $500 dollars. They tried to convince me to stick with an extended warranty and then cancel it before 30 days with their warranty company to be reimbursed.

I bought a 2012 Mini Cooper S first from Carvana and it was not what I was expecting. So, I called to swap for a 2013 Mini Cooper S. A lot better but right away I saw it was leaking oil. I drove it to work the next morning and I smelled oil burning coming from the vents inside the car. I took it to the nearest Mini dealership after work. Right away, they knew what was wrong. Now I am waiting for my car to have the top of the engine completely rebuilt. Luckily Carvana insurance is paying for it. But Carvana says they check the car out before you get it. How do you miss leaking oil, burning oil and smell of burning oil inside the car.

I didn't get to do the car vending machine like we were promised and I had to ask for the goody bag that comes with the car.... Seemed very rushed and uninterested. It was nothing like the commercials.

First let me start by saying, I know plenty of people who had a good experience with Carvana, but mine was not. First attempt I tried to buy a truck and most of the way through the process all of the sudden the truck became unavailable to me as it was being purchased by someone else, should not happen. Second attempt got all the way to pick up at the vending machine, went on a test drive and the car died during the test drive, they offered to fix it but decided to try again. Third attempt had to wait 3 weeks to get, 2 for shipping and 1 for their delivery which was problematic, then while sitting in the driveway it dies too, decided to have them fix it.

Purchased a used truck with Carvana and had a very pleasant experience. Their website is very professional and follow up after purchase is first rate. I was kept up with each of the steps and delivery was within 5 minutes of the promised date and time.

Seamless and stress free. Haylee who dropped off the vehicle was especially helpful and did a fantastic job. Only gripe is false advertised “accident free” vehicle in fact had an accident on Carfax report and we were only offered a 1.6% discount if we kept the car. All in all, we might use service again but most likely will go to local dealerships for the sake of complete information prior to purchase. Everything up until the Carfax issue was great, but the lack of transparency left a really bad taste in our mouth.

The entire experience was a hassle. They did not tell me who had to be there or what I had to have for the drop off. I had another person on the title and they did not let me know that she had to be there for the drop off of the vehicle. So, I had to reschedule that for 2 weeks later when she could show up. Then when they were gonna drop off the vehicle at the later date, they did not tell me that the insurance had to be good for 45 days after drop off of vehicle. So, I had to scramble day off to get insurance for that. Overall, would probably not buy a vehicle from them again.

If you want the process of purchasing a vehicle to require extensive hours of work over multiple days and have the entire process from start to finish take over 2 weeks, then buy a car from Carvana. Available delivery/pickup dates are misleading until you're halfway through the purchase. Photographed imperfections are not thorough and they'll get one small spot but miss the major ones which is misleading. The worst customer service you can imagine 360 degrees. With this company, no one person is assigned to your purchase so every time you had to interact with someone, you talk to an entirely different person which can be a huge time sink.

This 2014 Toyota Highlander LE Plus is my second purchase from Carvana in the last 2 years and we couldn't be Happier. My other purchase was a 11 Ford F150 Supercrew 4x4 with 62k miles and I will be keeping it for awhile. This time around I pre purchased a vehicle that was just recently purchased by Carvana. At first it was a little confusing because I didn't understand the process of of pre purchasing. I was told after waiting awhile that this can take some time depending on the condition of the vehicle. But I hung in there and Carvana delivered again and within a couple weeks. My wife is very happy we waited and loves her new Highlander. All me experience with Carvana on both vehicles including having warranty work done went perfect and if and when I need a vehicle again I will be revisiting Carvana.

There was a delay in delivering my SUV due to a truck problem. They stayed in touch. The suv was delivered on a rescheduled date. They were awesome. They take care of the vechicle like they say. The driver Laura was awesome. She rocked getting that suv off the truck.

This was not the most pleasant experience I’ve had buying a car. The first issue was that I found a car and ordered it Carvana send you a form to send to your insurance company. This was problem one they messed up the form three times so I had to keep calling my insurance and having them refill out again and again. Finally after waiting almost two weeks to receive the car they sent me an email the night only notified the night before I will not be receiving said car and they had to move it back again another two weeks. So I then cancelled that car to find a car I could get sooner. I ordered another car so I could get one sooner. So again they send me a form to send to my insurance and again they kept sending me the wrong forms and had to keep going back and forth with insurance with again 3 different forms.

I have to admit some of the initial processes were a bit clunky (reserving car, uploading documents, receiving timely alerts for actions, contacting customer service with questions, etc.). Once through that and into the delivery phase it was wonderful. Charmaine dropped the car and assisted with some additional paperwork. Everyone we dealt with was congenial and even downright bubbly. I would give the aggregate experience an A-.

STAY AWAY AT ALL COSTS!!! Immediately after our car arrived, a total of six, I repeat SIX, warning lights were flashing. How is that even possible for a car that was “certified” used car to have almost every warning light on after it had supposedly undergone a rigorous inspection. Among the warning lights that were flashing, was the airbag light which was absolutely terrifying to think it was not functioning properly. After calling, I was pushed to Carvana’s limited warranty provider, Silverrock. Make no mistake, Carvana will try to sell you a piece of ** car and push you off to deal with a third party. After calling Carvana back, and maneuvering their automated system, I was on hold for over an hour. The customer service was among the most inept I’ve ever encountered with seemingly zero disregard for rectifying the situation. Deeply disappointed and disgusted with the way Carvana conducted business, and I strongly encourage others to stay away.

The car I found and ordered is great. It runs well and the report done on it was accurate. However I had it delivered and it arrived over a week before I received any paperwork for it. Also I can't use a print out from paying for the insurance or tax's but everything is online now so I don't have a physical copy to send in.

The process was simple. Once selection was made the purchasing process took about an hour and a half. The delivery process was exactly as expected. I had an issue with the vehicle which was taken care of by Silver Rock as soon as it was reported. I am completely satisfied and happy I my choice was Carvana.

From browsing Carvana.com out of curiosity to driving away from the vending machine was a totally awesome experience. The advocates were amazing. Always courteous and helpful. Would recommend to anyone.

I recently purchased a used car from Carvana with 81,000 miles. The car as delivered was exactly as described and fully usable. The interior was clean, with the exception of some removable staining on the leather seats and door liner surface that interior cleaner removed. Under the hood, the fluids looked as though they had been flushed. Tire pressures were all correct, including the spare. After about 1,500 miles of driving, I find I got what was promised. All the features of this option-rich model work correctly. The employees were polite and finished the paperwork in just a few minutes -- a great advantage over the typical ordeal of the new car buying experience. For example, there was no "finance office" in which the new car buyer must endure come ons to over-priced "extras" of dubious value.

I bought my first car online using Carvana. I had been shopping for this car for a while. Looking through the Carvana website, I found one that grabbed my attention. After looking at it extensively, I sought financing through Carvana. The website provided actual photos of the vehicle, and documented imperfections with that vehicle. I selected the car and made the purchase in roughly two hours. The car was delivered seven days later. The delivery person was professional and I received regular text messages as to where the car was.

If you had gave the option for zero stars, I would have given them zero. This was the most absolute and painful experience I've ever had purchasing a car (new or used). Customer service reps were friendly enough but were unable to answer or handle my request. Short and skinny of it...they were going to charge me $600 to pick up the car from the "vending machine" BUT it was absolutely free to delivery to my house which is about 30 miles from the Carvana location or to my place of business (which was only 2 miles away). I had heard from 1st rep that a big coin was given to get the car and we thought it would be cool to let our daughter do that. In the truest of sense, not really a big deal but I was not given a satisfactory explanation even after it was elevated to supervisors and it got to the point where they were not returning my calls. My wife said to let it go but their reasons made no sense. I am very disappointed to say the least.

I opted to pick up the vehicle for the @Carvana Vending experience, but the machine wasn't working. That should have been my first omen. When they brought the vehicle around the tech pointed out cosmetic issues with the interior dashboard (omen #2), which he confirmed could not be seen from the pictures listed online. He reassured me they could repair it and referred me to one of their preferred service centers @MAACO. I get to the service center and the mechanic chuckles and says "we don't do that type of work here!" (omen #3). So I let that slide. On day 10 the car completely dies on me. (Convenient that it happens just after the 7-day return policy). EVERY light on my dashboard lit up like Christmas. I called the customer service center @SilverRock to have the vehicle towed and THAT was a fiasco! I was told they scheduled a tow truck to come pick up the car and that it would take 2-2.5 hours.

I started looking at Carvana about a month ago. I was uneasy about purchasing something I would not see or touch until after I had committed to owning said purchase. After days and weeks of research, I found the car I had been looking for. It had a little more miles than I would have preferred, but everything else was what I wanted. So I thought, well with a 7 day guarantee, why not! This is where things miserably wrong and yet amazingly well depending on where you were in the process.

Buying a car with Carvana, I found a van and started the process online. They asked me to call in, I did and confirmed everything. My bank sent a wire only to find out they lost my wire, missed my name on the account and couldn’t connect any of the details. How do you lose 40k?? Then they rescheduled my drop off 4 different times. I had to call in and ask for someone to look at the account 3 days in a row, always getting a new representative, who couldn’t help me, who wasn’t trained, who needed to reach out to someone else for help, lasting in over an hour on the phone 3 days in a row.

This is my 2nd purchase from Carvana and the entire process was fast, easy and I absolutely Love my new Car. Everything was done from the comfort of my home and the delivery was on time. Thank you, Carvana.

Where do I start with this pos company, everything went well until it was time to deliver, 4 days I had to take off from work because they said the vehicle is being delivered and what do they offer $25 a day with max of $350. Mind you I'm buying a $55k vehicle and every day when it supposed to be delivered they call me to send them a selfie with my license and my insurance info, just to get a callback an hour later that something is wrong with the vehicle and they have to reschedule. If I haven't sold my other car already I would cancel this purchase and go find a car at a normal dealership. I would not recommend this service to my worst enemy, never again will I buy a car from these fools.

Literally the worst customer experience I’ve ever had. If I didn’t need a car so bad I would of given back the vehicle. The Jeep arrived not detailed on the inside whatsoever (there was a FRITOS BAG in the dashboard for example), bad tires and cosmetic issues not mentioned in the listing. The driver was horrified. Instead of Carvana solving the issue all they do is push the issues off to a 3rd party warranty company, Silverrock and they only care about NOT helping. Silverrock does everything they can to AVOID paying any vehicle issues carvana messed up on.

Really a great experience. I loved being able to browse for the vehicle I wanted online, at all hours (picked out my car and started the purchase process in the middle of the night!). The customer service has been great. The ease of the whole process (no in person dealership visits, no pushy sales people, all online and super user friendly) was amazing and made the higher percentage rate to finance through Carvana (rather than my credit union) completely worth it. My new to me car is awesome and exactly as described. I have been recommending to everyone I know.

The purchase experience was very smooth, but getting the car delivered was a huge pain. 1. First they scheduled a delivery to my house, but it was going to take a week. 2. They informed me 24 hours before the delivery time that it would be delayed another 5 days. I had already made plans to not work that day so it was difficult to switch things around. 3. They informed me via email 24 hours before the rescheduled delivery day that my car could not be delivered to my home and instead I would need to go pick it up at a location that is 5 hours from my house in another state. 4. I immediately called to see what was going on and sat on hold for over and hour.

This was the worst buying experience I ever had. I submitted all documents as asked and pay stubs are current as the website says within 35 days. They are good. My pay stubs are barely a week old. I submitted then prior to them even being that old. Kept being told for almost two weeks they are being reviewed. I work two jobs and can well afford this vehicle. I I've never been to a dealership where I need to submit 5 paystubs. That's outrageous and kinda feel as if I was being discriminated. At this point stay away from them. Wasted my time. I needed this car. They were in my state. I could've went with another company and been had my vehicle. Never dealing with them again.

The individuals that I spoke with throughout the purchasing process, were incredibly kind, helpful and thorough. When they couldn’t answer a question immediately, they went to great lengths to ensure it was answered. Jessica and Alex were especially helpful.

Carvana has excellent staff and customer service. The only issue I had was the Tesla needed a new 12volt battery installed and it took many weeks for them to make it happen. While the reps were always attentive and sympathetic to the delays they appeared to have very influence to expedite the very simple repair along and have the vehicle delivered sooner vs later. Otherwise Carvana was a pleasure to do business with! I give my many thanks to the primary 3 reps who helped the process along!!

Experience of car buying is excellent and easy. The car I purchased is great. However, it was delivered with a punctured tire. Had to spend half a day at a tire repair shop to get it replaced. It was covered under the warranty, which was great, but the car should have never been delivered with a flat tire.

The Carvana website is easy to navigate and allows the user to view the vehicle from all angles and distances. This provides the opportunity to see the noted flaws (pointed out by Carvana, by the way). Their policies give the consumer every opportunity to physically examine the car before purchasing. The person who delivered the car was very willing to help by going over the vehicle and documenting any issues we may have had. Issues were solved promptly and willingly.

I have been buying 2-3 year old cars for the past 40 years. I like more unique cars that are impossible to find locally. So I had to buy remotely and have the Vehicle shipped. It was always a pain, very Scary and I ran into some really stupid problems and really stupid people along the way. At first I thought Carvana was another gimmick and the cars would be overpriced. I never even went to their site until I saw a vehicle on cars.com that was listed by carvana. The price seemed right, so I went to their site. Unfortunately the car I wanted was already sold, but fortunately I learned a bit about Carvana in the process.

I read reviews like mine and for some reason gave them a chance, anyway. Big mistake and I wasted two weeks and countless hours on the phone. The process of buying a car is super easy, it gets you very excited that you may never have to go to a dealership again. I was pre-approved and sent it every document they needed right away and boom, my car was going to be delivered in six days! I was so excited.

No stress, prompt to time and to return emails. Great communication thru entire process. Wonderful experience. Would recommend to anyone and will use again. They friendly, helpful, respectful. Best car buying experience I have ever had.

This is the second vehicle purchasing from Carvana. Process is always good. Be nice to have vehicle down payment lower for some of the better ones. Customer service kept telling me to put a higher payment.

Gave a 3 but would have given it a 2.5. The car has all the perks I was looking for. Got the car & there's a light on. Displaying that the tire sensor is out & that the car needed an oil change. Car wasn't detailed, still had other people belonging in it. Called & tried to have them fix it, got NO response AT ALL!! I love the car don't get me wrong but WHO wants to purchase a car with LIGHTS already on indicating a problem on day 1?

Went through the steps thinking I was bound to hit a dead end. Boy was I wrong. Greatest decision of my life was giving Carvana a try. I had 7 days to try my new car in case I wanted to exchange it she they delivered it to me with a tank full of gas! Thank you Carvana!

I first want to say I have nothing against this company other than I will forewarn you, do NOT let them buy your vehicle! They claim to be better than trade in and give you FULL amount for your car, NOT! I sold my car making an extra $6500.00 and this site quoted be basically what I owed. Be smart my fellows!

Carvana delivered my 2017 Bolt on time. One tire was damaged on the car. The tire was replaced and I was reimbursed, although I am not impressed with SilverRock because of the wait time on the phone and a lack of “approved” service centers in my area. This is my second purchase. My first purchase was a better experience. The first car was cleaner and included the factory charger and tire inflator, while the Bolt had an aftermarket charger and inflator. Also, while minor details, the first car came with Carvana sunglasses and mugs. The little details made the customer experience better. It seems Carvana has slipped a little in customer service, but I still would recommend this company.

I purchased a 2017 Audi A6 from Carvana during the summer of 2021. The process started out great. From finding the car to financing, the process was smooth and seamless. It also took less than 30 minutes after I landed on the vehicle which seemed to be a great price! The car was to be delivered on July 5th, but that's when the challenges started. I received a text message from Carvana the day before that the car would be delayed until July 21st. I talked with one of their Advocates and she mentioned that there was a note that it needed to go to the paint shop, though no one was ever able to tell me what was painted and why. They did offer a $25/day incentive (payable if I decided to keep the car) and fortunately, that was enough to cover the extension of the insurance rental that I had, since the Audi was a replacement for a car that was wrecked in a car accident.

This was a great experience! To start, I hate the whole car buying/dealership experience. I was looking for a specific car and the current car market is low supply/high demand. There were 2 cars that met my criteria on Carvana. Once the car I choose came off of hold (i.e. the previous customer did not buy it – similar to having a time limit to complete your transaction when buying concert tickets), I put the car on hold. They gave me like 30 or 40 minutes. In that time, I was able to go through the whole buying process, get approved for financing through Carvana (I also had enough time to get financing through my own bank). Carvana’s rate at 3.9% could not compete with my bank at 1.9%, but it was nice to have the Carvana’s financing option.

Quick and easy, great at keeping me updated, delivery was earlier than expected. Love my new truck it is exactly what I wanted. I would recommend Carvana in a heartbeat. Everyone was very polite and informative.

No hassle, easy to buy. They were professional and did what they claim to do. I got a great car at a fair price! I will never go to another car lot, they even made getting a license and registration easy. No trip to the BMV!!

We got a quote for our Honda Civic, provided documentation, then set an appointment for two days later. We received a text from Carvana confirming the appt. We received a confirming text the day of delivery. However, they didn't show, didn't call, so 40 minutes after the time they should have showed up, we called wondering what was going on and they said, "oh yeah, our ability to print a check is down..." (Hello? You didn't know a half hour before the appointment? At the appt time? You just couldn't be bothered to call and tell us that? Are we supposed to just wait around forever?!) So we rescheduled for 8:30 the next morning.

Found a great deal on a car, unplanned events made some delays unavoidable. Which ended up with having to make contact often and left me feeling very frustrated. Carvana employees many people and with the accept ion of Stephanie (whom I still just shake my head and wonder how Carvana could hire a more shallow, rude young lady), Carvana has brought together a really well informed, professional group who when presented with a problem come together and think outside the box to do one thing to make you car buying experience is what will make you return when you want to buy another care.

Our Carvana experience was so amazing. Every person we spoke with were so sweet and helpful. They really made this buying experience easy. Although they were working from home-they never missed a beep. The delivery was quick and the delivery reps were awesome. Definitely better than going to a car dealership.

I purchased a 2017 Subaru Forester. It was delivered with previously undisclosed damage to the upholstery in the cargo area. Carvana assured me they would take care of all damages. They passed me off to a 3rd party warranty company called Silver Rock. They are not helpful. They are asking me to do all the legwork and even to incur the expense for the repair and then submit for reimbursement. I purchased the car online because I was promised convenience and ease of use. I got neither. I have very limited time. They would be taking care of this. It's their error. I will not recommend Carvana to anyone in the future. Awful.

Monday morning at 2AM, I decided that I needed a pickup truck. Went online, pulled up Carvana, filtered for the level of truck I wanted, checked the information regarding the truck, filled out the information requested, and went back to bed. Friday, I had my truck in the driveway with seven days to decide whether I liked it or not. It’s a great truck and they even filled the gas tank! What a great concept!

I had doubts about buying a car online. But it was easy and lived up to my hopes. The finances and paperwork were straightforward. The car was delivered as promised. They volunteered to extend the week long trial period when it turned out there was a recall on the car that I didn’t know about so there was ample time to address it before the trial was up. The delivery person was helpful. Communications were good. There were some automated texts that were unhelpful, but they were followed up by a human being quickly when I requested information. I will absolutely buy a car through Carvana if I buy another used car.

Hands down the easiest, most drama free, painless car buying experience of my life. Excellent vehicle selections, amazing purchasing support, and best of all? NO used car salesman mansplaining to me for 900 hours how I need to buy some type of made up jicky jack for the car at #$200/mo for the life of the loan because he thinks since I am a female he can get one over on me. -__- I will never ever again go to a dealership-Carvana has my business and my family's business from here on out.

We were able to get the exact car we wanted, for a fair price, in really great condition. We tried going to a dealership but got a better financing rate through Carvana. Their customer service and the convenience of purchasing at home can't be beat.

Good service. Drop off was good. Have something with the brakes going on after 7 days but Carvana is assisting in many ways. I would buy a car from them again. Idk if I can edit this later to update but so far so good. I would recommend this service.

From July 15th until now, not one supervisor or Carvana representative with ability to help with vehicle return process has returned my concerned call. With hopes to return vehicle that had faulty equipment and replace with a different vehicle purchase, has put me out all the way until August 9th. I had questions regarding why they could not get a vehicle to me sooner, given the July date & regarding financial terms remaining the same. (As I asked for help finding a similar car purchase option.) This treatment is completely unacceptable, I will be sharing my story with every single person who asks me about my new vehicle, and I will warn them not to shop with Carvana. HORRIBLE, TERRIBLE Customer Service!!!

Car was not at vending machine at reserved time. Car was shipped 2 weeks later. Arrived dirty and smelled like smoke. Customer service over the phone was good, but some explanations did not always make sense.

This is my first time buying a car. I’ve seen people deal with dealerships and other used car dealers, and it always seemed like a big hassle. But Carvana made it quick and easy. Ordered a car from my couch in about 20 minutes. And picking it up from at ATL Vending machine took all of 15. So so easy!

Overall happy with the experience. Certainly better than a car dealership as we know them. Still had an information problem with delivery date. Seems that there is a glitch in the system that allowed the customer to receive different information than their pickup location. Had to change dates for pickup and nearly canceled because of this.

Carvana makes it very easy to buy a car, but once the purchase process is complete, that is when the headaches start. The promised delivery date was late by 4 days, the registration process is turning into a headache. Being forced to pay for plates that I can get for free being a disabled veteran. They make sure to squeeze every dollar out you like a car dealership.

Purchase car in April 2021. Beautiful car and was a great experience I thought. Until we showed day 2 water in trunk by spare tire. Sales says it came from the car wash prior to delivery. And they gave me gift for it. Then we had a big rain a month later. Trunk full of water by tire and trunk cushion wet. Discuss issue Carvana. Tried to schedule to get issue fix while under warranty- and deals in my local town fixed it and wires to amph which got wet and radio went out. July 2021 more rain and more calls - take back to same repair shop. They can’t seem to find where water coming in at... let’s wait until it rain again and see if it happen again.

Was informed by wife that she wanted a car. Went to Carvana and less than 90 minutes total time. Extremely painless! Delivery was no touch and 7 day money-back guarantee is awesome. 480 mile test drive!

Finding the vehicle online was simple, as was the purchase experience. My original delivery date was pushed due to logistic for 5 days, which makes no sense as the vehicle was sitting in NJ and I am only in CT. Thankfully, Carvana was able to deliver after a 2 day delay. Vehicle ran and looked good. I changed the cabin filter and engine air filter myself, they needed to be changed. My 7 day test drive went without issue, the day after my car is now at the dealer service center due to a charging system fault. I do not trust Carvana’s 150 point inspection. If ordering, do not expect your vehicle to be delivered on time either.

I was curious when I saw Carvana's ads. I thought I wasn't ready to trade my old car yet because of my credit. I called them up and 1 week later, I'm driving a new luxury car just doing transactions on their website. Super fast and easy!

I ordered a car three weeks ago! They advertise on their website you will receive your car within 7-15 days. I am on week three currently and they said my car has not even shipped yet and they have no idea when it will ship. I am extremely frustrated because it's not like I ordered a pair of shoes I ordered a 43,000 dollar vehicle. The whole not having to go to a dealership and order your car online seems really nice but think twice before you do!!!! I might have to make a payment on vehicle I do not have. They can't even give me a timeline.

From start to finish my experience with Carvana has been stellar. This is my second time buying my car from this Company. The company provides a large collection of vehicles. It is easy to save or select those of interest. The website is very user friendly. An individual can always chat with a rep online or by phone if needed. Carvana is a one stop shop in terms of having what you need. On top of this, is the 7 day money back guarantee should you change your mind.

I was ordering the 2015 Toyota Prius C to help me with my side business & for minimal traveling. I was having a hard time with a few things such as confirming the address that I reside in as well as having multiple delays which resulted to waiting for about 2-3 weeks after placing the order for the Prius. Thankfully the customer support were so kind & understanding and as an apology for the delay on the day of delivery I am given a check for $150 which is relieving to hear. Now I got the Prius and am so happy that the support team were so kind & attentive to the issue and helped me along the way, even when it came to repairing a crack on the windshield. Carvana is great and if I shop for another vehicle in the future, I'll return to this site for sure! Thank you Carvana team!

My time with Carvana has been time-consuming and a hassle. I have received the run around with much lip service from the customer service reps who can't do much to solve the issues I've had from the jump. Having the vehicle only a week, there have been mechanical issues, a lack of transparency and the fact that I still haven't received a call from management to discuss these issues speaks volumes about the way that they're running their business.

As a guy that owns nine cars, I'm very familiar with the car buying process. I went through ordering two different cars with them, because the first car had two delivery delays that equaled two months. The second car also experienced three delays and showed up in terrible condition. I help people buy cars and now steer them away from Carvana. Their customer service is a joke, they spoof their numbers, so they can't return your calls if you are on ATT or Verizon. It's a joke of a company that will soon be gone. Carmax does a much better job, try Carmax and avoid Carvana like you would your mother-in-law after she you flirting with her other daughter.

I would recommend staying far away from this company. All the cars are overpriced. They offered 2k less on my trade compared to other offers. Do your homework. They are extremely disorganized. One email says, "You are good to go" while another email says "You need more documents." I sent my two recent pay stubs four times only to be asked again. They also want to charge 5k for extended warranty. Needless to say, I canceled my order and will go elsewhere. They are a total rip-off.

The quality of service has been excellent across the board!! Everyone I have dealt with have been very professional, courteous and the experience has been absolutely fantastic. I look forward to referring my friends and family to the experience afforded to me.

Car shopping at the worst possible time, I suppose. Car prices were escalating and availability was down. But I did find the car I wanted on Carvana and the price wasn't more than expected. Traded in my old car as part of the deal. Things went very smooth, car was delivered and my old car taken away. We've had the car for a few weeks and all is good.

Sell you a car that needs work and service, tell you it's covered, then won't cover it. You ask to return the car and they give you every excuse why you can't. Crooks, scammers, liars just like every other used car sales experience.

Really great experience start to finish with Carvana - completely online! Financing made easy to understand and quick process. I think for young people this is definitely the way of the future. We purchased a 2020 Hyundai Kona which arrived exactly as described with less than 1,000 miles. The gentlemen who delivered the car was super friendly and personable. Can't recommend this company enough! Can't imagine going to a dealership ever again.

Purchased a vehicle through the website and provided all necessary paperwork. Was never made aware of an app to use, received a text message that my delivery would be on a Friday. Vehicle never arrived, found that the underwriter team never reviewed my packet. Got my car the following Monday night after already taking a day off work for the original scheduled delivery. The vehicle came with a chipped windshield which has been approved for repairs which is fine I guess but still. Bitter feeling when it comes to their process and unsure if I would want to go through that ever again.

I ordered my car the beginning of June and didnt receive it until the end of July. Any time I wanted to check on updates I had to call them, nobody ever called me besides to tell me another delay and another delay. On 6 different occasions a rep said they would call me back and never did. They damaged the vehicle and attempt led to leave me in the dark throughout the process of repairing the car. I used Carvana because my babies were in the hospital and it was supposed to "convenient" and "better than a dealership". It was neither of those things. The single worst buying experience I have ever had with any company. Very poor communication. If I could give zero stars I would have.

All is well now, but things were a bit shaky at first. Props to the customer service team for navigating the difficulties of being an out of market buyer. That comes with its own difficulties like waiting a longggg time if you choose delivery. Beware that swapping our vehicles due to dissatisfaction is going to be nearly impossible due to time and the $599 delivery fee both ways.

Shopping online for my car was a breeze. Carvana's website is well organized and easy to use. They provide detailed information on each vehicle including a Carfax report. Once I had decided on a vehicle and was approved for financing by my bank, the online forms were well explained and easy to get through. The whole process took less than an hour. Though my original delivery date was delayed by 2 days, the customer service department made sure to communicate what the issue was and promptly rescheduled. On the day of delivery, my car arrived within the 30 minute window I was quoted, and the two customer service representatives were courteous and efficient. There was minimal paperwork to deal with as most of the details were taken care of online.

I am not one to write a bad review but really can't get good answers so figured I would warn. They just keep changing my delivery and it's getting really hard to get to work. My boss is understanding but how many times can I tell them, "I am late" or "Am having trouble arranging transportation. But don't worry I swear I am getting a new car delivered tomorrow." I have literally had this conversation twice and now I have to go tell management for the 3rd time it's going to be another week before I can be reliable? I have 2 kids and just really need this car to come. But less than 24hrs before drop off I get a text it's going to be another 6 days? Please. This isn't as straightforward as they make it seem. Still waiting on my car.

Preordered a 2017 Mini Cooper Clubman based on posted window sticker. Waited about 11 days and got notified at 7:03 pm with “The mini clubman just finished going through our reconditioning and detailing process and is on its way to being photographed! Twenty three minutes later at 7:26 pm on same day, I got another email saying the car was ready and “This vehicle has been inspected and perfected, ensuring that it meets Carvana's stringent standards for quality.” I was pretty excited to see the pictures of the car. First thing I noticed was the wheels were not the $1,000 option wheels as advertised.

Everything was simple except for getting things fixed. All that was agreed on. I have to schedule a appointment to get a diagnostic done. Why don’t they? I have to give the mechanics the information to get a hold of the warranty place. Why can’t they? Then they call at the end and say when I can get it done. Why do we have to be the middlemen?

Updated on 08/05/2021: Update on 2013 Audi, vehicle has been in shop now for a week with Oil leak, oil housing will have to be replaced and also radiator leak. Carvana responded to my review. We see it’s being taken care of by Silver Rock. Only thing they say. So again take your money elsewhere. It has been clear from their own customer advocate they do not fully inspect vehicles and anything found after the 7 days is a, "Well we didn’t know", so you're stuck with a non running vehicle, call Silver Rock and the irony this is the second time my vehicle has been in the shop, the first time during the 7 day money back and oh yeah had to pay a deductible during the 7 days to have the control arm fixed.

I have known of Carvana as a company for a while. I did not know anyone who used them or what the experience would be like. Due to the current chip shortage, the sub-compact vehicle I had was worth some value. I decided to trade in for an SUV. Once I found the car I wanted, shopping on the app was very easy. In total, it took me around 40 minutes to complete what was needed. I was out of the delivery area and did travel to pick up my new vehicle. Pick up was very easy and the vehicle has been great!

Carvana was a pain free experience. I used my own bank for financing so I can’t comment on their lenders. However the vehicle was as described, they offered a very fair trade in price for my Highlander. The vehicle I purchased was also a fair price and the delivery guy was outstanding. I will probably be a carvana customer from this point. They even follow up with you during the 7 day money back period to remind you of the days you have left to return your purchase. That says a lot!

I purchased a 2018 GMC Yukon Denali from Carvana and upon delivery (18 July 2021) I identified issue and made the driver (Myles) aware. The driver took photos and indicated he would submit my concerns so Carvana could address. When I didn't hear anything the next day I filled out my concerns on website, took photos, and sent all required information needed. After two more days I received no contact. I finally called on 21 July 2021 and advised a Carvana representative (Camille) about the issued and she sent me a link to forward her the photos of the damage that I identified previously and extended my 7 day grace period an additional 3 days. Camille assured me someone would reach out to me within 24 to 48 hours to establish an appointment with a bodyshop for an estimate. I waited 'til the third day 24 July 2021 and called back because I never received a call from Carvana or SilverRock.

I won't bore you with the details. I will simply say that it really is the easiest way to buy a car, period. The car was exactly as described and the whole process was flawless. Their customer service (over the phone) was top notch and very empathetic. Thanks Carvana for doing a damn good job! It is the only way I plan to buy in the future.

I knew exactly how much my payments were going to be before leaving my home. When I arrived at the facility, my salesperson was prompt and exact. I signed about 6 more documents before I was able to grab a coin, place it in the vending machine and received my vehicle. They handled the registration and provided temporary plates for the vehicle. No hassle for real.

I will definitely use car Carvana in the future and refer my friends and family. It took the stress out of buying a car and dealing with sales associates! I found that the prices of Carvana also beat its competitors!

First my delivery date was delayed. Secondly, it came with cosmetic imperfections not shown in the pictures provided online. It also was missing a key and floor mats. Finally, I have had 3 issues with the car that have required me to take it to a mechanic.

The vehicle I got is in poor condition. Missing interior components, worn out suspension, brakes are shot, dirty air filter, rattling engine, and undisclosed paint defects. I believe their inspections consist of "yep, it's a car." Good luck finding anyone who knows how to help you get the problems resolved.

I wanted to buy a car. Carvana, wanted me to put down like 8 to $10,000 LOL. My credit score was over 640 but I had no credit history. I went to Toyota of Rockwall, didn't even have to prove income and got a great used Prius with all the bells and whistles for under $300 a month. $1,000 down.

Carvana offers a lot of customer support options, and initially I was impressed with how they helped me through the process. Also, they had the car I wanted and the delivery driver was really nice, which shouldn't be overlooked. But everything else has been a total headache. The car arrived dirty and with undeclared cosmetic damage. As a result, I've been sent on a wild goose chase of endless errands. I had to figure out how to get the car cleaned and detailed, and then spend hours on hold trying to figure out how Carvana intends to pay for it.

Started with just browsing their website looking to replace my 2009 Chevy Impala. The website is easy to navigate and filter exactly what you want and are looking for down to the mileage and features. I was pleasantly surprised to find out I could pick up or have the vehicle, I decided on, delivered. I wanted the total advertised Carvana experience and picked it up and got to vend my car! So fun! They collected taxes and sent my titlework/check to register my vehicle within 20 days of my purchase! When I had questions, the customer service agents were pleasant and friendly! Carvana even took care of my concerns with the aesthetics of the vehicle.

I hardly buy a TV without first going to a store to see it in person; so I was very amazed to buy a car in about a half hour over the internet. Carvana made the process easy and quick, the only thing that they didn't do was deliver the car, but they did send an UBER to pick me up. Everyone I dealt with, either over the phone, through the internet or in person was helpful and courteous. I strongly recommend them if you are in the market for a vehicle.

They were amazing, a little vague with steps to take but all in all great experience. The delivery was smooth as well as the pick up of our trade in. The delivery female was great. She was very patient and very pleasant.

As we all know, finding cars right now with a microchip shortage is impossible, most dealerships have nothing on their lots, or close to nothing. Used cars are marked up to new car value. After searching at all major dealerships within a 2 hour radius of me, I decided to check out Carvana. We've all seen the commercials, who wouldn't want to have their car delivered to them? Especially with as busy as most of us are, single mom with 4 kids here, I don't have hours to kill looking at cars with 4 hooligans in tow. So I spent the day, looking at Carvana. I found a vehicle that fit exactly what I wanted and worked on applying for financing. I got tied up with a client, and my timer expired, but the website tacked another 10 minutes on for me to go ahead and finish filling out my paperwork. I received a call a few hours later, where they finished verifying I was who I said I was, and then it was just waiting for the car to be delivered.

My experience was a positive one. Carvana was easy to work with. I would recommend them! Will be spreading the good word...CARVANA is the best way to get a great car!!! ♡ ♡ No hassle car buying. Great employees to work with!

I would give 0 stars if I could. My experience with Carvana has been a nightmare that is still ongoing. I will NEVER purchase from them again and I will encourage everyone I meet and know to never use them. I have been lied to over and over. They owe me over $1500 that I still haven't received! I can not get a Manager to help me even though I have asked for one multiple times! I received a vehicle with a broken seat heater that passed inspection but I found the seat heater broke on my drive home from picking up the car. I immediately called in the repair and they still haven't tried resolving it! I've talked to over 20 customer service reps, been promised things that never happen, never get calls back when I'm told I will and all these things have yet to be resolved! This company is by far the worst I've ever dealt with. I want my money and my car fixed now so I can never have to speak to carvana again!

The whole process was super easy. The delivery of the new car and pick up of my car went off without a hitch and the young lady who handled that part of the transaction was really great to deal with. Unfortunately, I can't recall her name. She deserves to be recognized. I have told everyone about how easy and stress free this was. I would certainly purchase another car with Carvana in the future.

The delivery was smooth. The car was not inspected thoroughly. The headlights didn't work. Both low beam bulbs were burned out. It makes me nervous that they didn't thoroughly inspect the whole car and there may be some unexpected problems later.

I loved the process, quick and easy! Got the car, no issues, they took my trade with no issues. Got my registration with no issues. The car had NO valid inspection or emissions test, I would have expected to know that in advance. I paid for the inspection and emissions out of my own pocket. I also had to get the interior steam cleaned as there were a few stains! If purchasing through a dealer I would have had a fully detailed vehicle and would have had an inspection and emissions done at no additional cost to me.

Two years ago I bought a car from Carvana and it was an amazing experience. So I started to refer them to everyone I knew (at least 3 people I know also bought a car after presented Carvana to them). This week I tried to buy another car and they made it so hard (every time I sent a document they asked me to another) that I had to cancel my order. I am so disappointed.

First of all, I probably could've gotten a car for cheaper at a dealership, but it also would've meant hours of my time. Carvana was easy, convenient, and most of all, their customer service team is amazing! I purchased a vehicle that I thought would have everything I wanted, only to realize after a few days of driving that it was missing certain features that I decided would be critical to me. I called. Carvana immediately connected with a representative who walked me through the process for returning the vehicle. I told him I was interested in another car, and he was able to quickly get things in order to make sure the vehicles were swapped. Next, both of the representatives that dropped the vehicles off were amazing! Extremely friendly and helpful. The process did not take long at all and I had a new car super fast! Carvana really is changing the way we buy cars! Keep it up!

Purchase was easy online, delivery was delayed 2 times. Each time about 3 week out. Communication was horrible. Received the car with more damage than the description and mechanical issues. Their inspections are a joke.

I was very disappointed with the Carvana service I received after processing. Before that, everyone was so helpful and pleasant and made me feel really good about my decision. It was when the car was supposed to be delivered was when the service started lacking. I received a phone call about an hour and a half before my car was going to delivered to let me know it failed inspection and would need a part. This is the day of! I spoke to them, they offered me $150 for the delay and was told I will have the car delivered by 12pm two days later (a Thursday). My boyfriend and I took leave early from work that day to be home to receive the car. 1pm comes and it still is not delivered so I call, was told it was on its way. Great. 2pm comes, still not there, I get on the chat and was told it was on its way and a representative should reach out to me shortly for the driver's license.

The car buying process was great, but the car was delivered with major issues which could have blown the motor. The vehicle had no oil on dipstick. Coolant and power steering reservoirs were empty. Basically, the inspection of the vehicle, under the hood, was not done at all. Not happy with that. I was instructed to make an appointment and got it taken care of on the 7th day trial period. I was not able to enjoy the car during that time frame because I didn't want to blow the motor. Thank God, 22 years of military training taught me how to do a proper vehicle inspection.

My wife and I rarely rate experiences online. However, the whole process of trading in and purchasing a car was so smooth and expedient, I have to respond. First, the people are so friendly and helpful it made the whole deal pleasant. Our purchase arrived clean as a whistle. Like a brand new car and, Moses, the delivery rep, was outstanding. Finally, instead of stumbling around a blazing hot car lot and spending 2 or more hours while the sales person does a dance back and forth with his manager, we did everything from our living room. This is the first significant change in the history of car buying since the Model T.

Underwriter used my bonus income for the first car then all a sudden on the second they said they couldn’t so I had to put a extra down payment for a vehicle that was less than the first vehicle. Also on the first vehicle they took out 2k. On the second they said I would need an additional 2500. Which is 4500. Carvana keeps trying to take out 4500 and I’m getting fees in my account. They are only supposed to take the difference out. When I call to get it resolved I am on hold for hours then I get hung up on every single time. Also the person that delivered my car said he was going to have cookies sent to my house which never happened and I have not been reimbursed for NSF fees in my checking.

The car buying experience was a breeze but after it was dropped off within a hour I had issues. The check engine light came on the rear window did not work. As well as the car not being detailed, it had tires that were cracked and worn. Carvana essentially told me to follow up with SilverRock and took no responsibility. Would not recommend.

I bought 5 cars from Carvana in May 2021. The buying process was easy enough. Warranty process was very convoluted and took hours/many phone calls to resolve the 3 warranty claims on the vehicles. The big disappointment comes after Carvana has closed the sale - at that point they could care less about you. It's now been 90 days since my first purchase and I haven't received plates or a title for any of my vehicles. I called them today and they spent all day researching what was going on. At 3 pm I got a message that I needed to go to the DMV to pick up the plates for first purchase, even though I'd given the agent all of the information to look up status on all 5 of my purchases. She just ignored that part of my question.

The process with Carvana was unbelievably easy and smooth. They let me buy at my own speed and were available for any questions that I had. The process was a huge time saver and I was able to see the car online prior to pick up. The only complaint I had that kept me from giving 5 stars was that my car wasn't detailed professionally and had a lot of dirty areas.

I cannot think of a better way to trade and purchase a vehicle and my Dad worked in the auto industry for 35+ years, so I know how painful it can be sitting at a dealership trying to do a deal. Everything went so smoothly and every one I spoke to was AMAZING. Including the gentleman who delivered my new vehicle and took the old one away. No dealing with pushy Salesmen at a dealership ever again, and they are fair with your trade unlike conventional dealerships that try to give you the lowest amount. I will promote CARVANA to anyone I can.

Purchased high $ truck with cash early May. Truck is ok but now almost August now and still no tag or title. After original temp tag expired received a pdf file of Arizona temporary plate to print out and put on the truck (I'm in Georgia). It actually rains here and back window too dark to display. It's in a zip-lock bag on rear bumper - very nice. More than a nuisance this is a major inconvenience. I can't get a toll pass w/o permanent plates so wasted countless hours in past few months sitting in traffic and driving 20 miles out of the way. Probably the worst thing though is absolutely zero proactive communication on when I might actually get this. I do get spam texts from Carvana trying to sell insurance or something so know they've still got my number. Calling the 800 number a is complete waste of a lot of time. When/if you actually get to a person answer is always "it's in process" and maybe some excuses about unnamed circumstances beyond Carvana control.

They are too many people contacting you and endless text messages with mixed messages. We received our vehicle three weeks after our initial delivery date and spent countless hours that we didn’t really have on the phone trying to correct Carvana’s mistakes on the forms that delayed the registration process. We were told a number of times we were getting our car on a certain date only for them to postpone it again and again and again. This was definitely not easier than dealing with A dealership and I would not recommend working with Carvana to anyone!

This is really a 4.5 rating...only because of the "rush". Financing was in place with a credit union; however, Carvana gives very little time to wrap things up. Luckily I was able to get it done in time. Other than that, the process was seamless. The car was clean and all was true relating to condition, inside and out. Very helpful and delivery was on time, even earlier, with very pleasant associates.

I began the purchase of my new car from Carvana on July 5 and received my car on July 19. I must say, the experience as a whole was great. As a disabled person, going and spending 7 hours at a dealership is not in the cards for me. I did everything from my computer until the very end of the financing process where I called so my bank funds could be verified and processed. My delivery was a day early, so I didn’t even need to call for updates.

The whole process is easy! I love my car and the fact that they brought it to me is a big plus!! Great experience, everyone is so nice and helpful! I highly recommend buying through Carvana - no hidden fees, easy applying and buying.

Smooth process, above average customer service. I was treated like I was a part of a family. The best car buying experience I've ever had. I totally fell in love with Carvana, and I would recommend Carvana to anyone looking to buy a car.

Buying a car through Carvana was easy and painless. Everything was upfront and the price of the vehicle well posted. You knew the cost and if a down payment was needed and if so what was needed. Everyone I dealt with was friendly, professional and courteous.

It was really simple as they say. Quick and painless. Got a really good deal and even better car. Delivery was made in just two days from time of order. Love that it was all online. Great experience.

I have purchased several cars over the years. This was the easiest, fastest car buying experience I have ever experienced. I would purchase with this company again. The entire process from beginning to end was less than an hour.

Junk!! Pre approved me, found a vehicle, started getting my hopes up, then they said "Nope we can't help you" for reasons that they knew about from the pre approval process. I can not recommend this company with those kind of practices to anyone.

I was nervous to start buying but found a 2015 Nissan Rogue with a decent mileage and payments wasn’t out of expected if not better than I could've hoped. See credit needs work, there was a delay due to transport but did show up a couple days later. Test drove. Love it. So they took my old car away and I got 200 for old but it was in rough shape and got a pound in the back seat lol. I did hear an issue contacting them. Was able to have looked at and was found to be nothing. It drive beautifully and mechanic said it was a sound decent car. I will be hopefully have it for a long time. Thank you Carvana.

Vehicle was a week later than the promised delivery. On the delivery date the vehicle was damaged. After the test drive, I took it out for errands & found mechanical issues. Now needs body & service work on my time but their dollar!

One of the worst experiences I’ve ever had with any company. Everything was great until I actually picked up the car, it wasn’t ready when I got there and so we missed out on the experience of the vending machine (small but annoying). When I took the car out white smoke began to puff out less than a mile once I got on the highway. Had to get it towed to mechanic. Turns out there were 2 extra quarts of oil in the car. Luckily I caught it in time and no permanent damage was done to the car. They tried to make me pay for it, but eventually relented. A few days later my tires seemed funny, I thought my alignment was off so I took it back. It. Turns out over all 4 tires I was missing 7 lug nuts. 3 on one tire alone. Needless to say this was extremely dangerous.

I never thought I would order a car like this before. It was so easy. It was as easy as ordering a pizza. Seriously. Each step was almost effortless. 100% done online to include free electronic notary for your documents. When the vehicle was dropped off, I filled signed a couple documents and that was it. The vehicle was as explained and it was very clean. I will never go into a car dealership again. This took me maybe 20-30 minutes total to buy my vehicle. At dealership, you would sit there for hours going back and forth with people who really don't care about your best interest anyway. Carvana is the way of the future and where I plan to continue to buy my future vehicles.

Watching TV and saw a commercial for Carvana. Had been thinking about buying a car, but dreaded going into the dealership. Went online and started searching and found the car within a few minutes. Thought about it, and started the purchase. The customer service was great and there for all my questions, as I had doubts about buying a car online. The delivery was like having a new toy delivered on the day and time you chose. The financing was all handled along with registration. Had the car checked by my mechanic and it passed all inspection points. The 7 day money back guarantee made it much easier to make the decision also. I definitely recommend Carvana for your next car purchase. They will also take your old car if you choose to trade it in right on the spot when they deliver your new car. Great experience.

Pre approval was a breeze...searching for cars my was also easy...delivery showed up exactly on time. Car was exactly as advertised. The delivery guy (Marquis) was kind and courteous. Will definitely use Carvana for any future vehicle purchases.

My overall experience with Carvana was positive. Finding the right car on the website was easy, the filtering options lets you narrow your search down to type, or specific make and model of car. The pricing was hit or miss, cars that were the same, year, make, and model, with similar miles, and options could be thousands of dollars apart. They need to do some more work on their pricing algorithms. I did find a car that was the right age, mileage, and features in my price range, and decided to buy it. The pictures are very detailed, and show most imperfections. The financing process is also easy, I didn't need to provide income verification, although, I know some people have. I uploaded a copy of my driver's license, and that was it. The interest rate was reasonable. The next steps is where things got confusing.

This entire car buying experience was incredibly easy, fun, and pain-free! Carvana has a TON of inventory and made the financing super easy. Even in a low used car inventory environment, we got the car we wanted, in the color we wanted and at a price that was VERY competitive. Every single person I spoke with was friendly, consultative, efficient, and gracious. No pushy sales tactics here! Expectations were set, met, and exceeded in every way. Everyone I encountered went above and beyond to assure my satisfaction was met. Why anyone would ever go to a dealer to buy a car ever is beyond me. The future is here. Carvana is now. This the ONLY way to buy a car!

I wanted to sell my car or trade it in. The dealership would have given me a hassle about the trade in and I would not have been able to pick something I wanted. Carvana lets you feel as if you own the lot and with multiple options I left with the best experience in 40 years.

Carvana delivered my vehicle on 25 June 2021. On July 2 it officially became mine. They issued me a temporary tag and plate. On 9 July I was emailed and told that their driver who dropped off my vehicle forgot to obtain a title reassignment form from me. They FedExed the form to me, I signed it and then returned it to them via FedEx the same day. Carvana received it on July 13, 2021. I called them on July 13 to make sure that they had received the title reassignment form. After several days of speaking with representatives they finally found it. They told me it would take 30 to 45 days to get my title and registration. On July 19 I called to ask what the status was of my title. I wanted to know if it had been sent from Carvana to the state of Georgia at that point. That began my long journey into completely useless responses time and time again from people working in the post sales department.

I’m providing my current real-time experience with Carvana for anyone who has doubts. Trust me, your doubts are valid and you should proceed with caution! As background, I was in a car accident and my vehicle was totaled, so I was forced to car ship during the pandemic. I discovered Carvana online, like most people, and I appreciated that I could go through the entire process from the comfort of my home. Plus, with the used car vehicle shortage and pricing inflation of 2021, it was easier for me to shop online.

We bought 2 vehicles within one week! Great warranty company. Great advocate. Only problem is once you hit corporate things unfold a bit. Too many different people involved. Should let customers stick with their advisors. In addition, just for example if you bought a Cadillac as we did they should use them as their specific vendor. Other than that AWESOME! Highly recommend.

We were very excited to find a hybrid at a reasonable price on Carvana. The online buying process was easy at first. However, linking an account for a down payment allowed us to link to an account that was “unusable” (there was enough in the account, this was a system error according to them). After 2-3 back and forth calls with many minutes-to-hour long holds and transfers, the issue was said to be resolved. Cut to the day before expected delivery, we called because after double checking the paperwork, the terms were still incorrect and had not been updated. After another 1 hr+ long call, it was said that it would be resolved by delivery the next day.

This was the worst experience that I have ever had working with a Car lot. I traded my 2018 Malibu Chevy and I ended up getting the Rogue. I didn’t like it so on my seventh day I ended up trying to get another car. 1 next car after that motor was blown. 2 car was wrecked. 3 car was electric. 4 car The motor was tapping. 5 car had a bad leak. So I decided to keep this car and I just fixed it all.

If I was able to give negative stars, I would give a negative 5 stars! I Ordered a Truck that was advertised with a 6 1/2ft truck bed. When the truck arrived it was 5 1/2ft truck bed. I no longer had any mode of transportation (because I was getting a new truck from Carvana), so I had to accept the truck, and looked to figure out what do. I then contacted Carvana about the misrepresentation, and they said I could return the truck, swap it out, or they would offer me $500.00 compensation for their mistake. Since I had no other mode of transportation, I worked to swap it out for a another truck with a 6 1/2ft truck bed. This ended up now costing me an additional $9,000 to get a truck with a 6 1/2ft truck bed. This was a cash transaction, so I felt like the swap would be fairly easy and quick. I was wrong!

It's been a nightmare from the beginning. First car had recurring problems (check engine light) beginning on the day of delivery, which may have been related to an issue that delayed the initial delivery of the car but no one was able to determine what the underlying issue was and what may or may not have been done to remedy - I was reassured the problem was solved. Offered to return the car so they could fix it and re-buy when it was in proper shape... told that's not how it works. Option was to take the car to a shop for 100-day warranty work and be without the car for an unknown length of time and still unable to get information if the CEL was related to the initial code that was thrown prior to delivery. Option 2 was to return the vehicle for another car, which I did but this was bungled when they treated Car #2 as a new purchase. This resulted in hassles, more phone calls and delays.

Saw all the positive reviews on Carvana's website and ignorantly didn't check Consumer Affairs or BBB. I thought, "Wow 5 Stars. This looks great. Let's give it a shot." Bought and traded in a car. The vehicle was supposed to arrive in 7 days. The day before arrival, we got a phone call that there was a "transportation issue" and it wouldn't be coming. It was scheduled for a week later. Two days before that arrival date, now it's, "There's a problem with the car and we need to fix it before we can deliver it." After hours of phone calls, we find out it's a parking sensor that's on backorder and they're waiting on it plus they need to do "some body work to fix scratches on the car."

It was great from start to finish. A representative made sure the process was as easy as possible. They had a good selection of vehicles. SUVs, jeeps, sedans etc.. A variety of different colors as well. If you are looking to by a car then I would recommend Carvana.

This time was the worst. 5 times we got a "speed bump" message and the order was delayed. Finally gave up on that one and sought another car, this one hit a speed bump as well. Vehicle finally arrived and we showed up at our appointed time to find the car was out getting brakes replaced. What happened to the 150 point inspection. Sat in the office 3 hours waiting. Finally got the car, it was dirty, and still had a dangerous brake issue. The Carvana experience has done nothing but decline over the course of their history. I will not be buying any future cars from them.

Rebecca arrived on time for a delivery that was done quickly. She was training a new employee who did her part well also. Rebecca answered all questions clearly and to the point. She found an issue that I didn't catch and offered a solution that was acceptable. She addressed an issue I had with wheel and tire balance, her explanation made it easy for me to get it rectified to my satisfaction. In regards to another issue that came up during test 2 phone calls solved issued.

Tried to sell my car, got an incredible offer, I approved it right away and started the process. Then the delays started. They said it would take 1-2 days. I called THREE times over the course of a month, and each time they kept saying they were waiting on my loan payoff to come through from my lender. This was just a tactic and evidence of their buyers remorse for the deal they offered me. I told them I was concerned my offer was going to expire and I needed to sell the car as I was moving out of the country soon. Well, the day after my third phone call guess what happened? My offer EXPIRED and I had to resubmit the sale. Which I did. They then offered me $2500 LESS from the original offer. Carvana, you’re a scam, you completely wasted my time, led me on, and overtly lied to me. Not to mention saying you’d email me with updates and you never did. Do not sell to these weasels. Go to CarMax or Vroom instead.