Carvana Reviews

Very easy buying process but unfortunately there is no way to physically see or sit in a car prior to buying it. As soon as we sat in the car we knew we had made a mistake due to the smoke smell. It looked great in the pics and there was no mention of the car having been smoked in. But at this point they have already handed you the keys and gone into locked doors back into the building. I returned the car but now I’m out the non refundable shipping fee.

(Carvana damaged my vehicle and will not let me have it for three weeks from purchase date and will not disclose the damage they caused) Well here I am I bought a Carvana vehicle with delivery expected in 6 days. On the 4th day I get a notification that the car was “delayed in transit“ adding two weeks from the initial delivery. So I called and called and chatted and chatted for 5 and a half hours to finally find out my car (which I’ve already paid for) was damaged and they will not disclose why how where it is absolutely nothing. This is a perfect history low mile GEM with never having had any damage or paint work in its life, and trust me I paid for that part.

My experience trading with Carvana was one of the easiest trades I ever made. I spent about 30 minutes on the computer and no more than 15 mins on them dropping off and picking up my trade. I got a good fair price and a fair trade. I would recommend this and will be doing it again in the future. I actually saved a lot of time and I feel good with my deal through Carvana. They took care of everything, hassle free.

The Carvana car buying experience was even easier than I expected. I was happy with the fair trade-in price and the relatively seamless process from trade in to purchase to delivery to documentation. A couple of nitpicks. The car was delivered with just less than half a tank of gas, and with the coolant level low. I received a Low Coolant error message within 10 miles of driving. I am not sure how that is possible given the car was supposedly serviced prior to delivery. And shouldn't there be a full tank of gas?

This is my third vehicle purchased through Carvana and I will never buy a car from a traditional dealer ever again. This process is fast, smooth, and painless. Great selection of vehicles, very competitive prices, very easy financing process, smooth ordering process and fast delivery process. You do not have the frustrations of dealing with sales people that you get at a dealership.

You did not openly disclose the windshield was cracked. Internally you knew it was and "fixed" it with silicone to stop the spreading. No pictures were on the site to show the damage and this was blatantly hidden from me when I purchased. I've filed with the CFBP and once that is completed, I will file suit if necessary to have a jury decide if you were deceptive in your advertising.

Unable to customize my down payment. Unable to use USAA loan. Unable to request transfer my veteran plates during the online purchasing process. I verified my car arrived and was sitting in the Carvana parking lot while I still received updates about it being in transit. I had an appointment for 1020 but the 1040 appointment got their car before me.

I bought a red 2018 Dodge Journey SXT and the description said “no reported accidents” but I can tell that a good bit of the vehicle has been repainted and one of the reflectors in the back is loose. There was still masking tape with paint on it in a few areas of the vehicle. Also, the bumper screws were loose. There was more wear and tear than was shown in the pictures, the screws and bolts under the seats are really rusted in the interior so I’m not sure if it’s been in a flood or not, considering that’s extremely abnormal. It only came with one smart key fob when the vehicle always comes with two. They’re very expensive to get a spare.

Terrible experience where they didn't meet the deadlines they sat, there was damage all over the car they didn't disclose and tried to say it was normal, and just abysmal customer service. I would not purchase a car from them again. They def need to work on processes and taking care of the customer.

I was having issues with other places to get a car after a total loss of my car. My overall experience was different than sitting at a dealership. I downloaded everything at my convenience and I'm overall satisfied with my truck and everytime I call and speak to someone they help me and very courteous.

My experience was smooth and fast. It was the easiest car-buying experience I've had by far. Kudos on the business design. Watching my car come down the vending machine after putting my token in was really the cherry on top. The opportunity to try a different car if I wanted was also a great feeling of comfort. I love my car and definitely will be recommending Carvana in the future.

Thought this was going to be a good experience. Buying was easy, but the customer service so far is awful The vehicle was delivered a total mess, mud caked everywhere, definitely not cleaned. Several other dings and scratches than on site. I let that go, but it was also advertised with a hard top but came with a soft top and when I required they basically said, "" oo bad and we will send you a whopping $100 in about 6 weeks for the inconvenience. I also tell them they have the wrong address on my registration, they assure me it will be registered and paperwork will go to the correct address.

Everything was clear for what they needed. They communicated through email with clear instructions of what to bring. I would recommend Carvana to anyone. I had to drive 4 hours to pick my car up, I wished that they actually offered delivery to my home, but the drive was worth it. I’ve had my car for a week now and I love it.

Bought 2023 Chevrolet Bolt with low mileage from Carvana. The wait for the car was 10 days, but now that we have it we are very happy with the vehicle. We were fully informed of every step of the process. The license plate and permanent registration have not arrived yet, but expect them soon. The hand over of the car went without a hitch. We got only one set of keys which was accurately mentioned somewhere in the lead up documentation, but I still found it irritating. Happy with our car, and Carvana.

I bought a 2023 Chevy Bolt EUV through Carvana. It had been owned previously by Hertz. Although I could have purchased a similar model directly from Hertz, I chose to work with Carvana for multiple reasons. Firstly, Carvana provided an accurate portrayal of any imperfections through photos and description. Hertz Online did not. Secondly, Carvana made the transaction very easy; even providing a delivery option (which I paid for). In addition, you cannot beat Carvana's 7 day return and exchange policy. My only criticism is that I initially purchased and received a Bolt EUV that was advertised to have Adaptive Cruise Control, which it did not have. I exchanged it for a lower priced Bolt EUV that had only Standard Cruise Control.

I was hesitant to use an online car buying process, but I am so glad I chose Carvana! Everything was quick and easy. Every employee I have encountered was incredibly kind. Any questions or issues have been handled in a prompt and satisfactory manner. I don't know that I could buy a car any other way again!

Leary of Dealers been burned before!! Carvana seems different. We will see. Their process seems more straightforward! The car matched the picture that was indicated on the screen!! They do a Carfax which also helps in the process and if need be they bring the car to you!! They show the inside and outside of the car!

Carvana struggled with customer service. The phone tree is a joke. Live agents are dismissive and unable to provide real service. Carvana struggled to meet their own deadlines. The pickup was the only smooth part of the process. Once we got the car, it was ridiculously evident that Carvana did nothing to verify condition of the car. 12 engine codes popped in addition to drivetrain errors. Car had not been serviced in almost a year. To say the entire process was a disappointment would be an understatement.

The process was so easy and they delivered my car. They were on time with my delivery too. The gentleman that delivered it was super knowledgeable. I would never go to a dealership. And I'm 100% satisfied with my purchase. Thanks, Carvana. I know that I will be a repeat customer.

This was the first time I purchased a car online. The process was simple and resulted with more time for myself. No more spending several hours in dealerships wasting time. Felt more in control with the buying experience. Plus the selection was very vast and the alerts are very helpful as well.

Purchasing the vehicle was super easy. It's a beautiful Rav4 Hybrid that I've wanted for some time. The reason I'm leaving 3 stars is because it was slightly damaged during transportation and now I'm dealing with that inconvenience. They wouldn't give me a discount on the transportation fee for the damage and inconvenience either. Not sure I would buy from them again because of these reasons.

Having purchased many vehicles over the past 50 years in the traditional method, this was so different. No hassling, no phone calls or texts, no pressure. I learned that when you find a vehicle you want you had to act quickly or someone else would choose it. Overall a great experience although unsettling for a traditional purchaser.

I totally understand not all cars are great... We had to really get on them, and finally, they did one repair... the car has electrical problems. After that it became a rabbit hole for money. The car is not working and too expensive to fix. The body great, the inside great, the car just sitting in a space. With a note to be paid... Will never refer CARVANA.

Everything but the pickup was pretty good. When I went to get my car, the location was not the best neighborhood, and neither were the staff. Staff was not adequate in their knowledge when I had my questions which made me not want to ask more questions. The vehicle itself was very dirty when picked it up, streaks and dirt among some unknown substance that remains in my door pocket. The vehicle itself I was happy with but not the appearance nor the presentation of the establishment.

My experience was very good. The speed in which all the tasks were completed and verified was fast. The attentiveness of staff was outstanding during phone calls. The car was flawless. The only issue I noticed is that the gentleman that drove the car on the apron manually pushed the electric side mirrors in and back out by hand. I told him that the mirrors were electric and he replied, “I didn’t know.” Hopefully there is not damage found later. Just a little training on different vehicles would benefit your customers. The attendant was trying to do a good job. As I researched I heard a lot of horror stories, but I am glad I have an excellent experience. Thank You!

Enjoyed the experience but expected a full tank of gas and more than one set of keys. I did like the no haggle purchase and upfront costs, a lot and will always consider Carvana. The was nice and clean and the minor blemishes advertised were unnoticeable to me. Enjoy the ride.

The buying process was great and very simple, too simple almost it was done all in a matter of a few clicks on the computer, however when I picked up the truck, it had new tires on the rear but the fronts were still factory from 2017! I requested two new front tires but the management said, "No. They are within spec to sell," I argued saying, "But by the year of the tire they are unsafe for the road," which in turn the “technician” came out and said. "If you don't like the truck then don't take it or pick another truck." Once I took the truck home I noticed a nail in one of the front tires as well, so having the truck a week and buying new tires for it kinda sucked but overall love the truck and like I said the buying process was the best I've experienced.

From start to finish- this was a great experience and the absolute BEST way to buy a vehicle! I love all the text/email updates as I waited for the order and instructions were very clear. I hope you can find the man that delivered my vehicle and commend him on his great work. He was extremely friendly and informative. He had a great attitude/demeanor. Thank you Carvana.

Terrible, terrible company!! This company survives by scamming people. You buy a car pay their “non-refundable” shipping fee and they delay, delay, delay until finally cancelling after one of their associates told me I would get the fee back because of their error. THEY SCAM PEOPLE. They will not give me back my $1,590 shipping fee.

Purchased a 2021 Kia Sportage and received it on 5/30/2024. Car was listed as a 1 owner No accident vehicle. Only showed one little scratch in their 360 walk around. The overall transaction was great until the vehicle arrived. The right front fender and obviously been painted recently by them I presume. There were sooooo many fisheyes in the paint almost unbearable to look at. The car is covered with overspray, hood, mirrors, bumpers, etc. So I filed a claim with them and currently waiting for their third party warranty company to reach out. I will update this review once we see how this goes.

I was shopping around for a Chevy Camaro and I found Carvana. I started looking at a lot of stock they have and I found the perfect one for me. I was shocked at how easy and fast it was to get my car from Carvana. I know I have never had a better car buying experience than the one with Carvana. I would do it all over again with Carvana.

There were some things that I really liked. I liked the wide selection of vehicles that you have to choose from and that you don’t have to deal with any annoying salesman. I didn’t like that we weren’t able to see the car at all until after all the paperwork was signed. There are 3 dents and a whole lot of scratches inside and out that weren’t ever mentioned to us. I know there is a 7 day return policy, but that’s a huge hassle. I just wish they were mentioned beforehand.

Multiple shipping delays that caused over one month wait, in the meanwhile I paid the loan and insurance. I used 3 unpaid days of leave, had to reschedule 3 work trips on my own dime (paid flight change fees).. One of the delays caused a new contract and the wrong car was added as trade in, so Carvana took more money out of my account. I was charged multiple times for shipping same car (eventually refunded). When finally delivered - the driver arrived early, before my appointment time, and had a terrible attitude when I asked her to wait while I finished a work call. She was so rude to me and my husband, really obviously doesn’t like her job. Refused to speak to my husband, refused to help taking the plate off our trade in pickup as it was loaded before we had a chance to.

First BMW had a few notifications that needed to be addressed. I was not satisfied with the car overall. I called an exchange advocate, who was so patient and kind, that got my exchange taken care of. A couple days later, I was able to exchange the old ride for a new ride. I have been beyond happy ever since. As of today, I plan to purchase all my vehicles from Carvana.

Do not buy anything from Carvana ever!! They refused to issue me new temporary plates after my current ones expired. Customer service constantly just dodged my questions and even just abandoned chats / hung up the phone on me when I asked about new temporary plates. 4 months after receiving my car the check engine light comes on and take it to get repaired. After 5 weeks they gave it back to me and said they couldn't fix it because the wiring was so messed up only the dealership would be able to help me. So I took it to the dealership and they fixed it but it cost $3800 dollars in repairs for a $18,000 dollar car!!!!

We had a couple hiccups along the way, but we got everything ironed out and I had my new van in about 2 days! The van I purchased was a 2013 town and country with 37k miles on it. Got it for an amazing price as well! The person that delivered the van was very nice and professional.

My experience buying my car with Carvana was excellent. Nothing to complain about it, all the processes was easy. The delivery of my car were on time and the driver were so nice. Explain everything to me, car come as the pictures. So I recommend buying in carvana 100%.

Easy process, delivery great. Car features listed a CD player, but no CD player is in the car-disappointed in that. Otherwise very happy with the purchase and the car is great. I would use Carvana again. Customer service at delivery was great, very knowledgeable and went quickly. Great service all around.

I love my car, it was perfect! The vending machine was so cool. Even with my car having a dirty spot in the back seat, they made sure to clean it up before I left. Everyone was very friendly and the process was easy, the app was easy as well. Thank you very much!

I need to know what the first payment date is and if it is draft or pay online, which is what I prefer. Delivery service was great. I wish I had done this before. The driver was very courteous and helpful. My next car will be from Carvana. I have already recommended Carvana to many of my friends and relatives. They were impressed.

It was a dirty vehicle, the service light came on, and customer service was horrible. I spent over an hour between SilverRock and Carvana. Both useless. There seems to be a lack of understanding between a repair and servicing a vehicle. I had to service the vehicle and have it detailed which Carvana refused to help. They will be in trouble with the way the market is going. Local dealers help people clean and service their vehicles.

This was my first experience with Carvana, and except for the online order process once I found my car, everything went beautifully. It was a pleasure to view all available cars and their specific features from the comfort of my home. Car delivery and signing of final contract (with Notary provided) was a celebration! My car looked just as it appeared online. I am super pleased!

I purchased a plug-in hybrid Volvo XC90. Pictured online in the trunk was the power cord and floor mats that were supposed to come with the vehicle. I was told by the field advocate that this has happened before and he has gotten the cord FedExed overnight. After not receiving the cord, I proceeded to contact Carvana and was told that they could not get a cord to meet a refund to purchase a cord. I am extremely dissatisfied as the cord was pictured and is needed to use all of the features of the vehicle. I have been a huge advocate of Carvana by purchasing and treating in my last two vehicles with you. Moving forward, I will not be using Carvana because of how you've handled this experience.

Only reason I leave a mid review is because, your misleading on the description on the truck We bought, and the steering was unsafe. We had to get it fixed, not very good communication with one of your staff members online.. Another lady we spoke to was great, very helpful. Other than that I would highly recommend anyone to buy from Carvana.

10 days ago my husband and I purchased a car from Carvana. Two days ago, the battery died. Today we took the battery to a repair shop where they ran a diagnostic and it said the battery is completely dead and a bad battery that no longer can hold a charge… I called Carvana and they said I have to pay $100 for it to be repaired! Additionally, the car came without a gas cap and they refused to provide us with one. Just very frustrating that they do not properly inspect their vehicles and do not offer to make things right.

I would NEVER buy through Carvana again, or recommend it to a friend. The process was a pain from the beginning to the end. First frustrating part is when you go to apply for the car and it tells you you can receive it on a certain day and then you continue applying and put in all your info only for it to tell you that it’ll be a week later than it originally said. When I finally got to pick up my car there were scratches all over the place that were NOT in the pictures in the listing. The guy said “it’s probably from loading it onto the vehicle or when they cleaned it”. What??? He also forgot to include the charger for my car and I had to go back in and ask for it. Buying from a dealership would’ve been 10x easier.

My wife purchased a vehicle, including a $690 shipping fee. We were told our insurance company could not send us the information showing the vehicle was insured until two days later. My wife informed Carvana and the agent told her no problem, the car would still be held for her. The next day we were told the car had been sold to someone else. The agent refused to refund the shipping cost although the vehicle never shipped. We were told we could not apply the shipping fee to another vehicle purchase. Even if the same vehicle somehow came avaliable we would have to repay the fee again.

This is my second purchase with Carvana. I bought a 2023 Kia Sportage. They delivered me a car with a cracked windshield. I was told to call SliverRock, their repair company to start the process to get it fixed. Silverrock needs a confirmation email to start the process. I called Carvana twice they refused to pay to fix the windshield but told me if I was unhappy with the condition of the car to go back on their website to exchange. I just want my windshield fix, it will not pass inspection in my state.

Let me first start by saying I never thought I’d find myself buying a car 100% online. There’s a level of uncertainty and skepticism that comes with the territory. So far I can happily say that this has been the easiest car purchase I’ve ever had. Having bought dozens of cars before, that’s saying something. I hope the ownership. I can’t comment that much on billing as of yet because I have made my first payment but hopefully that is all as seamless as it was acquiring the vehicle to begin with.

Fairly easy experience to shop and find a good car, had a few hiccups with their document process but nothing major. They did deliver the car with a filthy inside windshield, and the vehicle had slight bumper damage not shown on their pictures. The car's floor mats were shown as clean, but the one with the dried milkshake spill all over it was hidden on the bottom to not show it. I was going to replace them anyway. Overall I would say Carvana tries to hide some imperfections to get their inventory moved. Not a deal breaker for me, but be cautious.

My mother in law sold a truck to Carvana a year ago. The deal was perfect. So I decided to try. I went in and got a great offer for my wife's Cadillac and traded it for a BMW for her. The deal was so easy and we had the car delivered fast. I am so surprised how fast and easy working with Carvana is. In fact, I traded my Durango in for a Ram Truck with Carvana! All in 2 weeks' time. When it's time again to trade in, I will do it again!

This is the third vehicle I have bought with Carvana in the past five years. Each and every time I assume there is some risk purchasing a vehicle in today's technology landscape. However, each and every time they continue to impress me. The most recent vehicle I bought came in and I took a test drive and it was awesome except a couple days later I noticed a few things, such as breaks needing to possibly be replaced. So I called Carvana. They allowed me to go to a repair facility and I got not only new brakes but some other things that needed to be done completed at zero cost to me and just when I thought I was going to have my first less than great experience with it, they end up delivering on customer satisfaction, and customer experience yet again.

Easy way to buy a car. Everyone I talked to were very helpful. Car was in excellent shape and was able to pick car up early. I highly recommend Carvana. When I picked car up the advocate was very helpful and went out of his way to get me in the car so I could head home. 3 hour drive.

...defects not pictured, no level 1 charger or cord (I was told I would get $160 to buy my own but it takes 10 days to get approved and 10 days to receive), I spent 4 hours at a repair shop. I suggest getting repair shop list for EV vehicles. Out of the four shops in my area only one was willing to look at my vehicle. Convenient to do over technology but when there are issues it's frustrating. SilverRock is also the reason for the low rating.

Guys I initially thought this would be easier than going to a car dealership; however, it is not. Here is a list of issues I have experienced:

I was thrilled at how easy it was to buy a car this way at first. Everything went as planned except when I brought the car to a dealer, they told me it was under warranty and needed a new battery. As a result it would be out of commission for a few months and I was not going to get a loaner. Carvana is now scheduled to take it back and I have purchased another vehicle. This process was also very easy but honestly just led to a lot of unplanned expenses, delivery, taxes, registration fees not to mention 5 hrs at the dealership... just because you did not take care of a manufacturer's recall before selling the vehicle (I asked if they would put a note in the system so no one else buys this car and Manny said no, just return it).

The delivery man; Terrell, was excellent! He delivered my new vehicle with professionalism and courtesy. He was very knowledgeable and answered all my questions about the car and Carvana’s services. He stayed as long as I needed him to accept the vehicle. I 100% would recommend Carvana to all my friends and family.

There was a couple items missing from the vehicle. The rear windshield wiper cover was missing, but not in the description or pictures. The piece from the inside the windshield was missing, but not in the pictures or descriptions. One of headlight bulbs was out. Had to replace it myself.

This was my 3rd car I purchased from Carvana, there was a tremendous amount of miscommunication the local offices don’t communicate with central office and you get contradictory messages by text from both. One would tell me I’m cleared and then less than an hour later get a text that’s going to cancel the appointment. Appointments were automatically moved by Carvana for lack of communication of central and local offices. Asking me to upload documents and having no way to upload them on the app. Rude customer service at times and you have to explain the same story over and over and over again. The only person that made an amazing difference was the person at the local pick up vending machine. He was Amazing and if it wasn’t for him I would have cancelled the whole thing.

This is the 2nd car I have purchased from Carvana and I have to say I came back for a second time because the 1st experience was wonderful. And I have to say the 2nd time was just as easy. Would highly recommend them to everyone that is considering getting a new car or previous owned car. No more hassle at a dealership.

You sold me a car without functioning air conditioning, and that I had the check engine light come on one day after the 7 day return window ended. There is rust on the component of the driver's seat that bolts it to the floor. I will never buy a car from you again.

Car was sold to me with breaks squeaking. Needs rotary and pads. They would not change. They said it was normal wear and tear. Offer for me to change cars but the 690$ delivery charge isn't refundable so I lose. If you say 150 inspection do that because obviously you didn't check anything. Worse experience ever. After you spend this much money you could do the simple things. Never use again.

Car delivery was delayed 1 week but I was told 1 day before first expected delivery date. Received car but no SiriusXM, no backup camera (listing stated it has these) and no backlighting on the dashboard. Will be calling to find out what to do about the dashboard soon.

The experience was very cool actually! I loved the attitude of the driver and the drop off grabbed lots of attention. The rear driver side tire had a screw in the tire and I had to replace the tire immediately. Otherwise, I’m happy with the quality of car I chose: 2013 Mercedes SL 550.

Bad brake and rotor.. Carvana sold me a car with no rotor, no brake and a bad battery. Told them about it before the 7 return policy was up. They said they would fix it. Then gave me the run around of why they couldn’t fix it from 5 different customers service rep. Who all came on the phone and told me 5 different lies.

Sticky dashboard but you're having SilverRock fix it so it's free to me. But it drives great and I thank you for the opportunity to let me purchase my first car and I will always recommend you to anyone looking for a car because you sell very nice vehicles and are honest about your cars.

Do not trust the delivery date. It’s a joke. Numerous people have been told one date only to be rescheduled multiple times. Still waiting. Horrible experience. They will do nothing to make you happy. Worst experience in my 45 years of driving.

The process was so easy. I literally did everything from my cell phone. Came down to Orlando to pick up my car. Darrell helped me out a lot and made the experience better than what I expected. I Will recommend it to a friend. My car was clean. So thankful I chose Carvana.

I would give it Zero stars if I could. We have purchase three cars now from Carvana. First one needed repairs, SilverRock covered those, Sure gave them the benefit. Second car broke down in 24 hours, so returned it. Now on car number three, have had it for less than 3 weeks, and come to find out it needs a complete brake job. Rotors & Pads. They sold us a car with bad brakes and rotors. In addition, SilverRock considers this a wear & tear item, even after just buying the car. So we are out of pocket over a $1,000 to repair a vehicle, we put money down on and already put money in to repair minor other issues, and just bought. This is terrible business from Carvana and I warn you against purchasing!

It was enjoyable to get my vehicle through Carvana. No salesman to deal with, no haggling, no stress, no strain. I was able to choose the vehicle I was interested in and get the financing desired. When I received my vehicle, using the 7-day money back, I did switch out vehicles and am happier with the vehicle I have. A problem was found and SilverRock handled the repairs! Loving it!!

My Disappointing Experience with Carvana

Your verification process is terrible. First you should have people who speak and understand English. I bought 3 cars from you yet I got hassled with all the paperwork I sent in. The SUV then got cancel because your people couldn’t verify my address. But you didn’t have a problem taking the ship fee without verification.

There were a few times during the process I was sure the company had gone defunct and they never disabled the website. I put in my order on a Sunday. By Tuesday I called customer service because I hadn't received any forms or anything. The guy put me on hold and then hangs up on me. All of a sudden I've got the forms and like 5 hours to get the bank to process everything. I pull it off and again the system doesn't update so I use the chat tool. She gives me a generic response and then hangs up on me. I did get my car and I am happy about it but the customer service is terrible.

Using Carvana for the first time was a breath of fresh air. No salesmen, no rush, no pressure; by the time I was finished there were no problems either! If you are in the market for a new vehicle I strongly recommend giving Carvana a whirl. They delivered the vehicle I chose on time and again stress-free. Simple financing with decent rates, and even offer vehicle insurance if that is needed (I did not utilize their insurance program). Over the years I've bought several vehicles from different dealerships and it's always the same pushiness from the sales department and there was none of that. If you've not tried Carvana I think you'll be positively surprised by the simplicity of the entire experience, I know I was.

I have bought from Carvana before with no issues (3 times, in fact), but my recent purchase has turned out to be a lemon. I bought a 2018 Volvo V60 with 50069 miles on it at a reasonable, but by no means discounted, price. 5k miles later (conveniently past the warranty mileage), I am sitting on the side of the road waiting for my second tow to the Volvo dealership to likely pay thousands to fix whatever is wrong with this car. I feel cheated. If you pay 25k for a late model car, you expect to at least be able to make it to 100k without any major mechanical defects. Very disappointed. Will NEVER buy from Carvana again.

I love the fact that it's all online, I feel like there was a lot of glitches though I did have to keep calling. I am also very angry. I started an order on a vehicle I wanted. I had been working on getting them everything for 2 weeks, I talked to several people. I then talked to a male and I explained everything. He told me that he would get it all situated. I was put on hold several times. He was good about checking in. He finally returned to the call, informed everything was approved and I was clear to go pick up my vehicle Friday. A few hours later I receive a call and they inform me I still have some problems and tell me I am going to have to put over 10 grand down on the vehicle I wanted or find something else even though 3 hours before I was good to go pick up the vehicle I wanted.

Good points: Car looked like new inside & out, Sebastian our chat guy was terrific.

It took me a few days to decide on the car I wanted based on many factors such as Price, long term reliability ratings, insurance quotes and cost of downpayment. I had to submit a lot of paperwork but I was pleased with customer service I received throughout the process. I'd say I only had one customer service related problem that affected my experience. Carvana had a old payoff quote for my trade in, while waiting for the new quote to come through on Monday the system charged my card $390 over what the correct down payment was going to be, I only authorized the lower amount. The next day, I told a rep I wanted the over charge refunded, yet $300 of the overcharge was still included in the new loan documents. I did not want to lose my appointment time so I completed my documents but I wish that would have been done correctly. I'm currently waiting on a $90 refund in overpayments.

First time Carvana buyer and most likely last. Customer service was not good. The text messaging and phone center were zero help with my needs and concerns early in process. Just gave me generic stock responses. Car was to be delivered, money taken from bank account. Then delay 1 day before delivery. Tried asking why and not given any info. Asked to speak to supervisor many times over many days and was refused every time. They had no problem taking money from my account promptly and making me switch my insurance, but then delay delivery for 9 days for a problem in their end. I understand there was an issue but it should be made clear to me what the issue was, it was not.

Great buying experience! As a woman, I love the no pressure, no haggle buying experience. My delivery was delayed by a week, but it was not a problem for me. The car arrived dirty inside. Five ⭐️ if they would have detailed it before delivery. I’m surprised that’s not standard. I would definitely buy from Carvana again.

Overall, I was very happy with how easy it was to purchase a vehicle for Carvana. It was a quick process online and quick process in person as well. Unfortunately, the after process was not that great. Immediately after I got on the highway to drive home it was apparent the vehicle was not inspected properly and I had to bring to a shop which the vehicle remained there for over 7 days to replace the rooters that were completely not drivable and really scared me driving home. Also, since I got a Ford Transit there is a cage inside with a door and the employees at Carvana said they didn't have the key for the door. So if I want to get it fixed, I'll have to bring it back to a carvana approved shop to have fixed which I don't really have time to do.

When "Click here" appears I expect a response. Until I spoke to a human nothing happened. A lot of my time went into many attempts to make this purchase. Carvana may be missing other sales because of the hands-on does not happen in your QC department if you have one. Brick and mortar places with live sales have just proven to be more pleasant to me. THEN when I got to the cute vending machine, it all started over. Your own personnel had great difficulty with the final transactions. This also took a lot longer than I had expected. Just ask them. I think three men got involved in with the DocuSign setup and suddenly it was all over.

Initial feedback on the customer service representatives (2 of them) is soo far below acceptable that they don't have a number that low. Can we use negative numbers?? After I finally reached a person that had some semblance of intelligence, things worked out fine. Car is good, a bit overpriced, but that is to be expected. Have to pay for the convenience I guess. Would I buy from Carvana again? Doubtful, but I'll never say never...

I probably wouldn’t purchase a vehicle any other way! This process was so easy from the app to in person less than 30 minutes. 15 minutes on the app and 15 minutes in person! How convenient! I didn’t get asked a million non-sense questions. To the point! Staff was really nice and they didn’t ask me anything that made me feel like they were trying to upsell me.

I have had an amazing experience with Carvana. Dwayne delivered my car on time and was an absolute pleasure to work with. This was an exchange of vehicles transaction that was flawless and went better than expected. I would recommend to my friends and family.

After purchase (which was smooth and easy) I have tried reaching out multiple times regarding scratches across the entire windshield. It literally looks like someone tried to wash the window with a brillo pad or sandpaper. Now 8 days later I still have not heard back at all and I will likely have to pay to replace the windshield as the scratches are interfering with vision. Paying entirely far too much to have to spend hundreds of dollars more for a new windshield that came scratched.

More scratches than what they showed in pics and had an exhaust leak, other than that I am happy with the car overall, it runs and drives smooth, everything seems to operate well, the customer service was excellent from the process to the delivery, this is my second purchase from Carvana.

I love that I don’t have to deal with sales people. The only problem this time was that my delivery got delayed twice. Disappointing. I took a day off from work for the delivery and it was delayed at the last minute. Other than the delayed delivery, the process was easy and when the delivery did happen finally the representative was very professional and quick.

Maybe a better pre-inspection could be done on the vehicles. I found a crack/chip in the windshield that wasn’t reported and the windshield washer fluid was empty. I also found a very small dent that wasn’t shown in the write up. I found all of this the next day when I went to wash it.

Never again will I buy from them again!!! Because you don't get to test drive it before you decide so when I picked was so tiny for being a luxury car and every time I turned the knob for the volume it changed inputs and it would shake real bad when I braked so I contacted their support to return it and picked another car. They dropped the ball when transferring my trade-in so I could move forward and pay the remainder of the down payment so since I didn't get finish the process they canceled the purchase and then raised the price on the car I picked and they would not honor the previous price even though they knew it was their fault. And now with this new car, it basically does the same thing when I brake but I can't be without a car so I didn't return it within the 7 days.

This is the second vehicle I have purchased from Carvana; the first experience I had was nice, which drew me back to purchasing a Toyota 4Runner. I received the 4Runner within the time selected. The process was easy. Now, after the driver left, my 3-year-old daughter and I went on a drive, and the vehicle was shaking violently at highway speeds, so I took it to a local tire shop, and two tires had broken belts. I contacted Carvana, and they told me to work with the warranty company SilverRock. SilverRock explicitly states that "Replaceable/Wearable Parts (Tires, brake pads, struts, shock absorbers, etc.)" are not covered.

The online portion of the process was great. Very straightforward. However, during the paperwork process I was less than pleased. Carvana requested an additional document for trade-in verification. I sent the document well before their “deadline” to submit it (over 6 hours). I then got an email saying that I missed the document deadline and therefore lost my selected delivery date/time even though I had submitted everything before the deadline. When I called to ask how this happened I was told that it was because Carvana did not review the documents in time. So even though the “missed deadline” was Carvana’s fault I was offered nothing except a “sorry, we’ll do better next time.”

Our vehicle was delayed 5 times. Each time I reached out to customer service and was given very vague and unhelpful responses. It wasn't until the 5th delay (almost a month after the original scheduled delivery date) that someone from the "Executive Resolutions" team reached out. The only thing I got from her was a more detailed explanation for the delay. There was no offer of compensation, despite the fact that I had insured the vehicle for almost a month at that point and had to pay registration for the car I was trading in due to the delay.

The overall process was smooth, had a small hiccup with my down payment but the customer support was extremely helpful and very friendly, I actually wanted to just talk to them because of how nice they were, I love the car, the only issue is I don't think I received a temp tag.

Traded in a 2018 Tesla on a 2021 Tesla and the experience couldn't have been better or easier. The online experience was simple. All documentation was handled electronically and the delivery of new vehicle and pick up of old vehicle on the same trip was all of 10 minutes. Will definitely use Carvana again.

I really enjoyed the buying experience with Carvana, I was able to find the car we wanted. Compared the price to our local dealership prices and found Carvana to have better pricing. Going through the paperwork and signing all the documents was even easier than at the dealership. They delivered the car and took our trade-in when we had it scheduled. Fast easy and stress-free purchasing experience. I would highly recommend it to anyone looking to buy a car.

The whole experience took longer than expected. In the beginning I was preapproved from lender A, after going through the purchase process I was inform lender A was not approved. I went through an online lender last second, lender B, and after several days got no response from them (not Carvana's fault). Fell back onto a local credit union, lender C, and they were an approved lender but not verified in the system. It took several calls a day for a couple weeks to get through the process, they wanted insurance almost 2 weeks before I picked up the car. I couldn't get insurance without purchase info, lender wanted purchase agreement from carvana but they wouldn't supply it until I had insurance. After everything settled they never verified my lender days before my scheduled pick up, I called them every day with no progress. The lender verified with me that carvana made no attempt to verify.

The most easiest and simple way to purchase a car. The whole process and application was simple and fast. Also when picking up the car, the attendants were kind, friendly and explained everything in detail that I might or needed to know before signing or leaving which the process was about 20min tops. Thank you.

The buying process was easy and very user friendly. Everything was great, the car is also very nice. But the car arrived extremely dirty. Both inside and out. It's is very clear the car was not detailed. Which was super disappointing and makes me wonder whether or not the car was looked at mechanically as well.

I was nervous going this route with selling my Tahoe and purchasing my BMW. But, things went so smoothly that I am still a little surprised. Everything about the process was easy and I am extremely happy with my BMW. I will give my experience with Carvana a 10 out of 10, easily.

Was disappointed with cosmetic condition of 1st vehicle. Obvious defects were not listed and only partially offered to be fixed. It was a hassle to replace with 2nd vehicle. All personnel were great but your detailers need attention. Also, I should have made a copy of the CarFax report as it is not available after the purchase. On the plus side, you have the best trade in policy.

All tires were badly dry rotted & dangerous. All fluid levels were severely low & very old. Windshield wipers were in poor condition. I had to take my vehicle into my mechanic. To get this car safe it cost me $936.00!!!! The car was crap off an auction lot!!! I was unable to get any help from Carvana. Returning the car was not an option! I will NEVER EVER deal with Carvana again.

The purchase of the vehicle is the easiest process. To get the actual vehicle is not. I have been rescheduled 3 times getting my vehicle and trying to find rental cars to accommodate is costing more money than the down payment of another vehicle. I still do not have my car!

Worse delivery presentation you could imagine. Rep. got all the paperwork signed and pointed across the lot and stated there is your vehicle over there. A horrendous thunder & lightning storm immediately blew in therefore there was no time for any pre checkout. Driving through a heavy rain storm with hard & cracked wiper blades squawking so loudly the radio would not out volume the racket. I did my own inspection the next A.M. To find the engine oil 1 Qt. low and dirty.

The saga began smoothly until a last-minute text notification altered the vehicle pick-up plans, necessitating a phone call. To my dismay, I was informed that picking up the vehicle was no longer an option, and I'd have to restart the entire application process, rendering all previously signed contracts null and void. Fast forward to the eventual delivery of the car, a 2019 Lexus GX with purportedly low mileage. However, the reality was far from satisfactory. The vehicle presented a laundry list of issues: a conspicuously absent catalytic converter, a malfunctioning backup camera, rusting evident on the undercarriage, a persistent tire pressure warning light, noticeable oil spills resulting in three days of noxious smoke and burning odors, foreign objects lodged in the oil pan, and a missing ring encircling the ignition.

This was the best car buying experience ever. I will definitely recommend to my friends. No pushy salespeople, car was exactly as described. Pick up was fast and easy. Wish I would have tried this sooner. Carvana is an excellent way to purchase a car. Was so easy I did it while I was out of town on business, and did not have to miss any work.

The experience was just ok. Issues about my bank which was listed, but was unable to enter routing # and account # caused me to call Carvana. Things were straightened out eventually. The car was supposed to be delivered Sunday 5/5. It was pushed back a day by Carvana which caused me to have to cancel business appointments I made for Monday the 6th. I was only able to get the vin after I purchase the car, so unable to get a CARFAX until after the purchase. The CARFAX was ok, no accidents, a list of all the service to the vehicle. The odyssey had 3 previous owners which is a concern. Two Honda recalls had not been done. Took the car to a Honda dealership and they did the recall work at no charge. The found a number of issues with the odyssey relating most to the mileage on the car. I then was directed to SilverRock who gave me some local authorized repair shops to take the van. Took the van to Big Brands in Scottsdale. That experience was very good. I’m going to keep the Odyssey and do the repair work over time.

Just got through the 7 day money back, so, have had my Tahoe for 8 days now. So far there are no complaints at all. I did the pre-approval, searched for a vehicle that I wanted (if you want it you have to act fast because they don't stay available long) found one and started the buying process, sent in the information they requested and got approved all within 20 minutes, start to finish (all at 3:30 in the morning might I add) I didn't have to haggle about price with anyone, didn't have to speak to anyone (you can if you want). The whole experience has been so smooth. Would highly recommend.

Carvana gave me a great price for my trade that matched KBB rates and higher than other dealers. Carvana had the Mini Cooper I wanted to purchase, in great shape, clean and a very good price! It was a seamless transaction from beginning to end and everyone was great to work with. All my questions/concerns were immediately addressed. Thank you Carvana! I LOVE MY MINI!

My two major complaints are a busted air vent that wasn't previously mentioned in the report and on day 5 of having the Honda a Emissions System Problem light came on and I'm trying to figure out how to reach out and contact the coverage for it because I'm stationed in a remote location. It looks like I'm going to have to pay a higher deductible for an issue on a vehicle that was supposed to have just gone through an inspection.

Simple and stress free experience, hope I never have to go to another car lot again. When you start the process it gives you the next available date the car can be picked up or delivered but by the time you finish the process it’s never available for pick up or delivery on that date, it’s always a few days later than it originally said. That part was annoying but other than that the process was so easy and the delivery driver was very nice and delivered the vehicle within the 3 hour time frame he had given the day of delivery.

Very friendly people. Great service. Easy to do business with. Thank you. Took it to Texas the next day. Great, smooth ride. Did not have any problems with it. Everything worked. Great service and I had my bank ready but Carvana had the same deal. Thank you. Will look to them for my next car in the future.

The car that was delivered today was damaged and leaking oil (Grey Audi A7 2012). There’s an oil puddle on my driveway now. This is the second car I’ve tried buying through Carvana and both had issues not mentioned on the description and highly disappointed. The 150 point inspection is a scam. A blind person could see the oil leaks.

I started buying with Carvana month ago. 3 delivery delays later I'm convinced I'll never get the car I've purchased. The down payment is non-refundable so now I have to choose stay in limbo or be out $2k. Avoid like the plague. Carvana "We'll drive you absolutely insane."

Left headlight was out and right reverse light had to fix when I purchased it and going to have to get the antenna fixed so it gets radio signal but the service get it delivered was great. Just feel like this should have been caught during vehicle inspection. But other than that, I have really enjoyed this vehicle so far and hope to keep enjoying it.

I have to say I was extremely nervous about buying a car sight unseen and no test drive. But I don’t think I will ever buy a car any other way! My dream car was delivered to my front door. No hassle, no hidden fees and no long drawn out process at all! It was so easy and painless I never even had to leave my house. I recommend Carvana to everyone now!!

Buying a car from Carvana was fast and easy. If you have any questions or need more time to get your paperwork done all you have to do is chat or call the customer service department. They have excellent customer service and the lady that delivered my car was really friendly and nice. If you have any problems during the first 7 days that you have your car customer service will still help with all your needs.

Avoid Carvana at all cost! When I first attempted purchasing the vehicle they kept giving me a date it would arrive. I traveled for a living so making myself available to receive it was not easy. The day of delivery they tell me it can’t make it and gets scheduled for the next day. After getting the run around multiple times come to find out the vehicle never left Arizona and I'm in Tennessee. Ended up being a month later before arrival.

Decided on a car and led to believe there was no charge for delivery….Then when order was mostly complete a delivery charge appeared….The definition given by the rep was ambiguous…..Basically false advertisement. Then when a date for delivery was agreed upon, we were informed that they had to push the date out a day…Then we rearranged our calendar canceling an event planned for months to accept the vehicle when we received another cancellation because the car did not pass the smog inspection. Now we were not only irritated but concerned….Was it a problem vehicle? So the car arrived on “Carvana's” schedule and so far so good. The delivery person was capable and competent.

This was the easiest car-buying experience I've ever had; very transparent easy to use website, affordable payment options, and no waiting all day at the dealership to get my new car. I did everything online, minimal paperwork onsite and a really unique experience with the car vending machine. I absolutely love my new ride.

I was overall happy with the process, the vending machine was fun and exciting for the kids to watch. It was also nice not being hounded and called continuously by dealers. I was dissatisfied with the representation of the defects on the vehicle, there were more scratches and minor damage than reported or included in the photos, there was also damage to the sidewall of a tire that wasn’t disclosed. I’d probably shop with them again but I’d definitely look the car over much more vigorously next time.

This last order did not go well and did not match the past couple of experiences that we have had with Carvana with our other cars. I ordered an F150 that had the check engine light turn on within the first day of owning the truck. We swapped that out with another truck from Carvana and this one has fluid in the backup camera making it almost useless.

At first, I was scared about buying a car from Carvana as it was almost like buying something off Amazon but the whole process was quick and easy and a very good overall experience. The staff was great and very helpful and friendly, they took the time to help answer my questions and concerns about everything. Definitely would recommend to friends and family!!!

Quick and no hassles! Truck was out front cleaned and ready and they were placing temp tag on it when we arrived. No one tried to upsell us on anything, just asked us if we wanted to test drive and inspect before finalizing. Will definitely purchase from Carvana again in the future. We are sold.

I wanted to share my fantastic experience with Carvana. It was remarkably simple and stress-free. They handled everything for me, from the delivery to the registration process. Gilbert, the person who delivered the vehicle, was exceptionally friendly and transparent. He took the time to show us all the details of the vehicle, making sure we were fully informed. Despite a ten-day to return the vehicle if it wasn’t good fit. I only mention this for those who fear commitment. The overall process was smooth. Carvana's payment plans are also affordable, allowing me to stay within my budget. Overall, it was a wonderful experience, and I'll definitely choose Carvana again in the future. Thank you, Carvana, for your exceptional service and support.

We traded in our Tesla Model 3 for a Ford F-150, to use as our new tow vehicle. The process was smooth and quick, but all the good feels quickly disappeared once we realized several features were missing from our purchased vehicle that were originally advertised. We were still in the 7 day return policy so we asked about a cracked center console. They said a vendor can fix it after a week. Later we find out the “in network mechanic” does not perform this fix. We inquired about the missing sunroof. To either fix or compensate us for the missannotated feature. They came back and said the original price still stands firm but they can offer me $100 for the error.

I love my car but this has been the worse experience of my life. And my son still hasn't gotten his refund money back. You guys took to muck money out of his account. He put 24000 down and you took over 28000 out of his checking acct. Now it has been almost 2 weeks and still doesn't have the money back. Very poor customer service.

I purchased a Lexus. Only one imperfection listed on driver door that I was aware of, upon inspecting vehicle day of delivery the vehicle has a lot of scratches all over, headlights was oxidized that was not described on listing, whomever inspected and listed this car probably had no experience with cars or Carvana policy on being more honest on listing the car doesn’t have high standards, ask the driver to list the imperfections but never received any phone calls or email regarding the facts.

I purchased a vehicle from Carvana in early March 2024. The vehicle had a road noise that was quite pronounced. When I called Carvana I was instructed to take it to a "preferred" repair facility. I took it to Pep Boys and was told to take it to a Pep Boys that was further away because they did not have time to look at it. The second Pep Boys diagnosed it as bad rear tires which were replaced. This did not fix the problem. I then took it to a dealer who diagnosed the noise as hub bearings. It was fixed under factory warranty. Rental cost me $100 per day. Carvana's warranty partner, Silver Rock reimbursed me $40 per day making me pay the difference even though th repair cost them nothing. Today, May 6th I still don't have my tags/registration. I call every day. This is the worst car buying experience of my life.

Not sure where to start, the driver who came to pick up my car was rude, used a lot of bad language, forgot my check, had my car sit in my driveway until a tow truck came and got it, he was too lazy to go back to the station to drop off a car on his truck and made sure I knew it was my problem and not his, when called the customer service line I got a supervisor Maggie ** who was absolutely one of if not the worse customer service person I have ever had to deal with, she refused to give me his name and refused to reach out to his supervisor. The threats I received from the driver in my driveway were totally inexcusable, I have the video of the situation, it was horrible. I will never go with carvana EVER again, The customer service "supervisor" denied that a driver would ever be rude and that it was all my fault for the incident that happened in my driveway.

The overall process was ok, I had 48 hours to report a dirty car and I waited too long. The car was not detailed as they said it was and I think the brakes are having issues. Best I can say is make a check list and make sure they have a copy and you have proof you sent it.

Carvana is the worst place to get a car. I tried to buy a car from there. Had my down payment ready and all. I go through fill out all information honestly. I had just begun a new job so I didn’t have a paystub yet but I had my bank account info that shows my business and previous jobs income. Well they first ask for two bank statements. Then change it to 6 and two years of tax documents. So I scramble to get all of that. Finally get it and upload all but one tax document on their page but they texted me a link to also upload on. That’s where my last tax document went.

I've sold to Carvana before while in Houston and it was seamless. This time, I was in Lubbock, and discovered AFTER spending nearly two hours going through the initial steps, that there were no pick-up options locally in Lubbock... they wanted me to drive 300+ miles to sell. The system should prompt the user from the very BEGINNING to choose a drop-of or pick-up location to make sure the seller will still be interested in selling to Carvana if it requires traveling a long distance. Had I known Carvana wouldn't arrange for local pickup, I wouldn't have spent the time. As a result, this felt like a bait and switch. Carvana... put the option of location selection at the BEGINNING of the selling process and not at the end. Not every seller is located in a major metro area.

Do not purchase a car with Carvana, they are thieves. They require a NON-REFUNDABLE transfer fee deposit. So they took our down payment and deposit instantly. They start to verify your paperwork. During that process, they asked for the same piece of information 4 times and could not seem to verify it. This cause the transaction to expire. Now it takes them 10 to 15 days to refund my money. However, I will not be refunded the 1500.00 transfer fee. What did they transfer NOTHING. This is a rip-off fee.

I truly wish I could give lower than a… I truly wish I could give lower than a one star. So due to no fault of ours, we have found ourselves without a car. We desperately went to Carvana for help. It seemed like the process was going well, but then on the day of delivery THREE times, we receive an email in the last hour of delivery saying that the vehicle will be delayed. The first time it was delayed a week, the second time, it was delayed two weeks. I then order a different car and now the third time, it was to be delivered form 11:00 to 2:00. At 1:40 we receive an email telling us it will be delayed another week. That is when I cancelled my order. In the process we have spent over $1000 on rental cars. It has been a horrible experience.

Don't be fooled by Carvana's 150 point inspection brag because their standards for passing are minimal. I bought a 2019 Ford f150. Within first 34 DAYS (important because the cut off is 30 DAYS) had to replace all 4 speakers, brakes and rotors, battery at my expense. They checked the "pass" box on the owner's manual but then add in parentheses "if available". If it's not there, then don't PASS it.

I paid ~1100 for shipping. The vehicle arrived filthy and full of dog hair. I made a claim with Carvana. Silver Rock has not returned my claim. Carvana Customer Service tried to give me $100 for detailing, which no one would touch this mess for near that in my area. They would not do anything more and ended our session without escalation or resolution.

I was approved for financing for a good vehicle. I was scheduled a time and date to pick up my vehicle. An hour after submitting all my documents, I received an email stating they can't go forward with the purchase due to the documents can't be verified. I disputed the decision, no live person can talk to me. All I get is a recording or a email stating the decision is final and can't go forward with the process. Carvana is liars and I presented everything truthfully and correct. I advise nobody use them for they are con artists and do nothing but deceive you.

Carvana never followed up in 1-2 days to let me know I was missing documents (bought the car on Sat). Ended up almost losing the truck, had to redo my trade in and lost $1400 in value, and couldn't cancel or lose my $2000 delivery fee. My delivery was delayed twice and Customer Service NEVER aired in my favor on anything so feel cheated and they still got their money. Will never recommend them for a purchase - beware because you have very limited options when they do wrong!

I got a 2020 Range Rover. When I drove it the first day it was running weird on the highway. I took it took it to the repair shop, there was an oil leak and transmission issues, there is no way they did a 150 point inspection!!!! They have silver rock warranty program that 98% of the repair shops don’t work with. It’s literally Been the WORST EXPERIENCE EVER!!!! I STILL HAVE NOT HAD THIS CAR Fixed!!!

Bought a Telluride and was delivered. Signed the paperwork and took it for a ride with the kids. Noticed a hesitation at low speed. Notified them and seemed they only wanted us to return it and didn’t seem like they wanted to fix the issue. Took it into the dealership since that’s the only place that would work with Carvana Services. Found out it had a bad transmission. Shouldn’t this be something that’s checked before being sold to a customer? Seems a little sketchy for a dealer.

I locked down the car I was excited to purchase. I completed the requirements and did the leg work for the financing with multiple banks. BUT. They canceled my order the day before I was supposed to pick up the car. No detailed reason except for that it was sold by the partner. The excitement and build up all gone (for me and customers like me). Not to mention I paid for the car's shipping fee. Very bad taste. I do not recommend.

Be very careful when you purchase a car from Carvana that needs to be shipped to your location. They were purchasing my car and we agreed on price and I paid $9,200.00 difference to them. I arrive on site and they verify my info, take title of my trade, ID and proof of insurance. They take the plates off my car for transfer and check the mileage. They're satisfied to move forward after documentation and my car will be brought out front for pickup. NOW!!!! This where they say to me that the car sustained a small scratch from car carrier during the ship. I walk around to the passenger side and view this gash That's ripped a hole in the roof of the car. So they try to convince me to accept the car and get it repaired. So, I take the car they damaged and I have to do all the work of getting it repaired and then wait for repair. NO!!

I’ve purchased my vehicle March 26th with a delivery date of April 20th. (Which wasn’t the original date.) Anyways I’ve decided to be patient and wait. Just for them to cancel my delivery with no reasoning. I’ve reached out. The associate indicated that the vehicle didn’t pass inspection. (I’ve dodged a bullet.) Anyway after waiting for so long they’ve stated that I would get a credit off of my new order for the inconvenience. After placing the new order (WHICH I STILL HAVE TO WAIT FOR) and reaching out to them beyond 5 times NO SOLUTION. SO UNPROFESSIONAL! I’m afraid to even receive a vehicle after the horror stories I’ve heard.

Purchased my 2010 Subaru Forester in December of 2023 (Carvana certified) upon receiving it, it needed new brakes calipers and rotors. Issue right out of the box. Then an engine light went on and I needed to replace the fuel tank and the evaporator tank. All these items were repaired and replaced under warranty but I will advise people never to purchase a car from any dealer in the WINTER. Had a nice spring day so I would use the air conditioner and to my surprise no air conditioning. I WAS STUCK AND SCREWED! I believe the word CERTIFIED needs to be redefined. This is going to cost me about $1500 to $2000 to fix after paying $15,000 for a CARVANA CAR THAT WAS “CERTIFIED" WITH A 150 point inspection. I called them and told them about the issue but as you can read this review, I am STUCK!

8 days in and so many regrets. Did a trade in with a perfectly good Mercedes Benz car, received a Porsche that I couldn’t turn the steering wheel after day 4 of receiving the car. Stranded and had to have someone push the car to the side of the road. Got the car to a Porsche dealership and 10,000 worth of damage that should have been repaired before the car was delivered to me. My first and last time ever dealing with this company. FYI no issues during the test drive. Everything started a couple days later. I was extremely worried about trading in my benz which gave me no problems for another car and turns out I should have followed my gut. When the dealership showed me the pics of what was the main problems, I couldn’t believed they gave me this car like this. Will not use again. Will not recommend. I have a lawyer on standby just in case

I purchased a car from them two weeks ago and it was supposed to be delivered two days after that. They have had a check from my loan company now since the day after purchase and will not deliver car because they need a picture of the check that they have had for a week and a half. I will never buy a car from them again. Their customer service is terrible as well.

They post cars online that doesn’t have full description. I am suing for false advertising. I will never buy here. Customer service is horrible. Bunch of people that needs more training. I will all my family members review Carvana for false advertising.

When I began looking for my next car after getting in a car accident I immediately came to Carvana, I had seen many commercials about the company and even seen their license plates so I saw it as why not go with a company I know of. That was the worst mistake I have ever made, I love my car from carvana BUT I HATE the fact that I got my car in November 2023 and it is April and I have already had to get a new battery because my car died when it got cold in January and they told me my battery voltage was too low, I need new tires because I received a car where the tires might as well had been bald.

THIS COMPANY WILL STEAL FROM YOU! I was approved for a car loan through Carvana. Sent them the info for the down payment (all the money I had in my account) they called me that night and said they couldn’t work with me due to an open bankruptcy. The following day they drained my account. When I asked for my money back I was told 3-5 businesses days.