Carvana Reviews

I purchased a Lexus IS 250 on January 14th 2021, 7 days into my new ownership the oil needed to be changed, at this point I was questioning what else did Carvana’s “150 point inspection” fail to repair. Well a few more days pass and my brakes begin to vibrate, I contacted Silver rock since that’s the garbage warranty they offer. And they claim that the brakes are normal wear and tear on a vehicle. I’m baffled at the fact that my wear and tear on a car had maybe 60 days. The 150 point inspection is a lie, Carvana gets their vehicles straight out of the auctions then throw them up for sale without even checking them. Silver rock is another pile of trash company and I hope people read all the negative reviews prior to purchasing a vehicle from these scam artist. If it was possible to give negative stars that would be more accurate.

I attempted to purchase a 2020 Toyota Tundra truck online using the Carvana experience specifically because of the model (TRD Pro) listed. The vehicle page also indicated a KBB savings of $12236 savings based upon KBB. I thought it was a great deal and went through the online buying/contract experience with no issues. I scheduled the delivery for a week later and knew problems were about to start when they called at 8pm the night before stating there were check engine lights which needed to be addressed and the vehicle had to be smogged for my state. In the end they were about an hour late and brought the truck.

From looking on the site to having my beautiful Ford Fusion delivered it was a no hassle experience. I will never go anywhere else for another car. Everyone that I spoke to was very informative and the gentleman that delivered was very prompt. From financing to delivery, spot on service.

Car was delivered with broken air conditioner and sliced tire. Now it's on me to have to fight with the warranty company to try to get these items fixed. We'll pay out of pocket. Was never notified before delivery of issues with car. Can't even try to get in touch with Carvana because wait times are over an hour every time you call.

I’m going to try and keep this simple. Car purchase was seamless, delivery smooth and the car was in great shape (had two mechanics go through it and when I took it in for an oil change the techs even stated what great shape the car was). The tough part of the whole experience has been getting the vehicle registered and receiving plates. I have now officially made six payments on the vehicle, yet no light at the end of the tunnel when it comes to receiving any plates. I’ve spoken with a few of the representatives with the Carvana team (all of which have been great), but I have to think that you can only blame COVID for so long. I believe their process with their 3rd Party Registration Team to be broken.

I wanted to trade my car in and get another vehicle. After researching and finding the vehicle I wanted, I started the process to purchase the vehicle. I had read that the vehicle could be delivered, which I found out was incorrect. Then I inquired about picking it up in a location closer to me (as I live very remotely). After waiting on hold forever, I was told that was not possible. If you want to return a vehicle at no cost, you have to drive it less than 400 miles. The place where I was supposed to pick it up was over 500 from where I lived.

After searching for some time finally found the car with colors I wanted. The process seemed simple enough however there was no negotiation capability for the purchase, the trade in, or the interest rate. Afterthought: the deal was not fair and balanced, with all given on the purchaser end. Then to add to it it was not delivered on schedule and the paperwork had to be redone and resigned.

Process was seamless and if could not be answered online FAQ you could speak to someone who gave all answers. Frequent updates were given. There were plenty along the way. After delivery followed up was detailed. Will definitely use again.

The Carvana teams are friendly and caring. When my purchase was being processed the Carvana customer advocate was thoughtful and friendly this made purchasing my vehicle very easy without any pressure. In completing the purchase the delivery driver was courteous and professional. Would also recommend Carvana Care/ Feel it's worth the extra money if affordable for your situation.

Let’s see where do I start. First off, NEVER BUY A CAR FROM HERE. I purchased a car 08/20. My second day with the car the transmission light comes on. I called Carvana to try to return the car. Every car I picked was apparently “out of stock” or “order pending”. They gave me the run around on the car just to wait out the 7 days return policy. So after the 7 days now I’m forced to keep it the carvana rep tells me I’m covered through there mechanical warranty. So I’m thinking great it’s some light at the end of the tunnel. BOY was I wrong. It got so much worse. So I take the car to a trusted dealership that I had for my pervious car. Not only was the transmission bad the car had no exhaust hangers.

Everything about our process was so easy and actually fun. No one likes pushy salespeople, and that's the main reason we considered Carvana. Our van came a week quicker than first estimated and our salesman Dan was so kind. He walked me through everything, explained in detail all my questions and even ordered us a missing part. We will definitely buy from them again!

Don't do it unless you going to for sure like the first car you pick cuz they don't stand to their word at all. If they won't make much they will turn you down fast like 2 days after picked up car fast... Worse place of business ever. I'll be turning this place in to bbb and federal trade commission.

Never buying a car from anywhere else! What a breeze! From start to finish, I was impressed. I was able to see what I was capable of purchasing depending on how much I'm willing to pay monthly by downpayment. My car was clean and the advocates were enthusiastic and helpful. I'll be recommending to everyone.

The CARVAVA experience has forever changed the way I will purchase a car. As long as CARVANA continues to focus on the customer and provides good quality, I will never step foot onto a "traditional" car sales lot again. I am extremely happy with the decision to use CARVANA. I highly recommend doing car purchases this way.

Overall I had a good experience with Carvana. The vehicle was just as advertised. In great shape. The delivery process was painless. There was a delay in delivery due to needing a DOT certification due to being a truck. The 7 day guarantee was reassuring. Overall a really good experience.

I decided to purchase a vehicle from Carvana and the buying process was extremely easy for me to complete. However, there were some hiccups that I went through. When it was time for me to pick up my vehicle, I was informed that I would have to VIN and smog my car because the place they partner with is closed on Sundays. Understandable, but it would have been better if I was informed otherwise I would have re-scheduled so that aspect of the process would be complete.

Satisfied with the purchase and those humans along the way who helped. I specifically want to call out the professionalism, helpfulness and passion for customer satisfaction shown by Alex (last name unknown) and Amy **. The only troubling obstacles were the packet of overwhelming paperwork and the confusing method of reporting issues to SilverRock. I still don't know how or if any of the issues that my mechanic found will be suitably addressed by SilverRock now that my purchase has become official.

This has been the worst consumer experience of my life. All told it took a month for my vehicle to be delivered due to multiple delays. It was told to me that documentation for a repair that caused the final delay was to be delivered with the delivery driver. The delivery driver then told me that to contact the company, who then told me the driver was supposed to provide it. The delivery driver was rude when I didn’t understand exactly what to expect with the delivery and used my neighbors FRONT LAWN to turn his truck around in (even though I live on a circular street). Their version of customer service is an empty apology and stock answers that don’t actually solve anything.

I bought my car in January 2021. The buying process and delivery was fairly simple and easy. Shortly after my car was dropped off I noticed there was a large area of paint missing on the front bumper. The vehicle inspection reported only light scratches from normal wear and tear. And the Carfax had no reported accidents. I mentioned discoloration of the plastic trim on the front end and it was dismissed. I sent a photo of the missing paint to the field advocate who dropped my car off, and she said the repair should be totally covered by the warranty and the warranty info was in my folder. The day after I got my car I packed it up to move from ohio to Arizona, it took 3 days to drive and then I spent the weekend moving in to my apartment. I just had a week off of work this week so I took my car to get looked at. The driver's side mirror was also damaged when I took possession of the vehicle.

I purchased a vehicle on 2/22/21 and completed all paperwork as necessary. I did decide to pay more of a down payment so I had to resign the paperwork which set me up to a delivery date of 3/1/21 at 2pm. On that day, about 4 hours before delivery I received a call saying that the headlight didn't work and it had failed inspection and I would have to reschedule. Mind you, I had taken off work for this delivery. I had also planned to return my rental car and now I was going to be left without a vehicle. They offered me $250 back if I kept the car. But why wasn't my car inspected until a few hours before delivery? Anyways, fast forward to today 3/4/21. I was supposed to get my car at 2:30PM. I got a call around 10AM that the delivery truck had broken down so they would have to reroute a driver and my delivery would be late. I took off work today, again, and I'm losing money at this point on lost hours of pay.

It is just too much to write. 1 car didn't even get delivered. Then I was given a car that was 2 years older than the one I picked. My APR they gave me, is the cost of my car. It's a rip off. Never again. I needed a vehicle and just said forget it. But I will be paying off long before I pay them that interest. When I brought any of my issues. They literally said... "Umm ma'am the notes state that you were told we were doing the 2014 as opposed to a 2016." However the VIN number that they gave me to get insurance was that of a 2016. They wouldn't take responsibility for the mishap. I was just over it at that point.

When I wanted to buy my first used car from a dealership, I was considering vroom or Carvana, but they both didn't have good reviews. Carvana however, seems to have a better rating (3 1/2 stars) than Vroom. I read so many negative reviews about Carvana that it made me skeptical, but I decided to give it a try and I'm glad I did. I ordered my car on February 8 and I got my car on March 1, 2021. From looking up the cars on their website to financing with them to delivery the car was a breeze. Everything went on smoothly, and I mean everything. I have zero complaint about Carvana.

This company has EXCELLENT customer service associates who actually care. They treat you so superbly that you feel special after speaking to them. This company HELPS you get a vehicle. They don't raise the down payment to make the process tougher. They make it easy. Far and above any dealership. This company doesn't put obstacles in your path to get a vehicle. They deliver the vehicle to you. It is THE BEST PLACE TO GET A CAR AND YOU DON'T HAVE TO TRAVEL ANYWHERE!

I had a pleasure of selling my pickup truck to Carvana and that was one of the easiest and painless experiences I ever had, took total of 3 days and they beat highest offer from competitors by $2000. Ethan ** out of location in Westport CT was very helpful and made whole process being a pleasure to deal with, Carvana should be proud of having employee like that. I would highly recommend Carvana for anyone trying to sell their vehicle as first option they should look at.

Really excited to purchase from Carvana. Online ordering went very well. We did everything through our bank as quick as possible and we thought within every timeline. Carvana said we didn't meet the timeline and delayed. We resolved this issue. Then there was an additional delay due to weather (understandable). Then when the car was 30 mins from being delivered, they told us it didn't meet their standards and they needed to reschedule. We would not have purchased the car if it didn't pass the 150 point inspection so that was confusing. So they told us this would delay another week (about a month in delays total). I called and found out the car wouldn't start and that is why they didn't deliver. I canceled the order because that should have obviously been caught in the "150 point inspection."

We knew we were willing to pay a little extra for a car on Carvana for the convenience of doing it all from home, as simply and as safely as possible, during the Covid-19 pandemic. The first red flag was when our financing pre-approval said our highest possible rate would be 5.9% but when we actually applied for financing that rate jumped to 7%. We have excellent credit but we also wanted to put down more and borrow less, so we decided the inflated rate was because of that. After we'd signed the contracts for the car we'd chosen, we waited for confirmation of our purchase... nothing via email or otherwise, but still seemed ok. A day went by. Then at 3:56pm (ET) the afternoon after signing the contract we received an email with a title/registration application.

I waited 3 months for a vehicle, was supposed to be several weeks, but no problem. Be patient. When it was finally available I took care of everything they asked and scheduled the delivery. Carvana then send the truck to another person. As I have complained they said to contact them. So I did. To which their help desk admitted they screwed up, and there was nothing they could do. But maybe I would be willing to look at another truck. Thanks. No. If this is how you treat someone buying a vehicle how would you treat an owner with a warranty through you, or a loan? I think not.

Purchased a GMC truck from Carvana. Started off as a pleasant experience, but when I tried to get some work done at a GMC dealer, discovered it has a Branded title in both MO and AZ. The MI title is fine, so it looks like title washing. Because of liability, GM will not risk modifying the software in a vehicle with a Branded title, so I can’t take it to them for work. Even though it takes up to 2 hours to get an actual human on the line, I have called in 4 times to ask them to fix the issue. Each time, they express sympathy and promise to get back to me but never do. I also wrote a letter to their HQ which went ignored.

I tried to sell my Ford Fusion Hybrid (great condition) to Carvana. After doing their online tool, I was offered $6,400. For context I received an offer of $12,400 from CarMax. I contacted Carvana customer support to try and see why their offer was so low. It took over 4 hours of their customer service reps hanging up on me, getting discounted, etc., before I finally was connected to a decent rep. They took down my information and promised to send it to their appraisal department. It took 2 weeks, but finally I received the "updated" offer. It was for $100. Seriously, $100. I tried to contact Carvana customer support to see what in the world they were thinking, but I am still unable to get any sort of response. I keep getting disconnected on the phone, and on their chat I get promised to be texted later, but that never happens. I normally don't leave bad reviews, but this experience was really something else. I do not recommend selling your car to Carvana.

This has been my 3rd purchase from Carvana and I have loved every experience with them. Their staff is extremely nice, courtesy and helpful. Everyone single person I have had to deal with has been very pleasant and I would recommend Carvana to any and everyone.

I read nightmare reviews about Carvana. I thought well, maybe my experience would be different. It was not. I placed my order and was scheduled to pick up my car on 2/20 1:43 mins away from my home in Oak Brook, IL. I get there and, they tell me the car was still in Indianapolis. They offered me a gas card for the inconvenience which I never received. The rep I had spoken to on 2/18 told me that I had to be greened which he did once he received my payoff amount from my lien.

My review was never intended for CARVANA it was intended for Auto Masters in Columbus, GA! Carvana took care of all repairs with no problem!

I was in need of a newer bigger car, running kids here there and everywhere, add the dog and small car wasn’t working. Every other tv commercial was Carvana. I decided to give them a chance. I found the vehicle I wanted, filled out all the paperwork and boom I was approved. Now here comes the awful parts. I gave the hard copy of the registration form to the delivery driver as instructed. Had the insurance already. I’m thinking things were all set. About 3 weeks after I have the car I’m told the registration is held up because I have the phone vin number on the insurance card, "Wait a minute the vin number was provided directly to my insurance company from Carvana." That’s when I realized they gave me a similar car, but not the one I had ordered. I was wondering why the mileage was a little higher.

If you want to skip reading the rest, my advice is DO NOT buy from Carvana. I liked the way you buy a car from Carvana, it is easy to order a car online and they bring it to you. But I had an awful experience with Carvana and do not recommend it. First, when I got the car, there were major, long scratches with similar patterns on both sides of the car and on the mirrors. These scratches were not mentioned in their advertisement. They either intentionally hide it or something happened when the car was being delivered to me. Anyways, they told me that they will get these damages fixed through a contracted company, so I decided to keep the car.

This was my first time buying a car for myself. Carvana helped me every step of the way and kept me updated during the entire process. Ms. ** at Carvana in Austin made the experience of watching my SUV as it came through the machine very exciting. Her customer service meant a lot because I was filled with emotions and it was like she was just as excited as I was. I will be shopping with Carvana again in the future!!

I was excited to purchase a vehicle using Carvana. I absolutely hate dealerships. That’s saying something since my husband was a salesmen for almost 10 years. The buying experience was great, fast, easy and very understandable. Everything was fine within a 30min timeframe. I only had to upload proof of income and within an hour I received my email saying everything was approved. They had to reschedule my delivery due to a snowstorm, the car was delivered a few days late but on time with the second delivery date provided. The guy who dropped off the vehicle was super friendly and nice. Vehicle looked like the pics, however it wasn’t fully detailed. No big deal. I loved it, it ran great, was super comfy, other than no Bluetooth (that was advertised) I was satisfied with the van.

I don’t know about selling but I had a terrible buying experience with Carvana. I would NEVER recommend buying a car from carvana! It took almost a month to receive my vehicle even though the website says 5-15 days for delivery. When the vehicle was finally delivered it was FILTHY inside & out! There was dog hair all over the back seats & food caked in console, it doesn’t look like they cleaned it at all, it was disgusting! And for $30k you would think they could at least clean the car before delivering it!?

Buying a car from Carvana has been one of the biggest frustrations I've ever had with a car seller. 1. The car arrived damaged. 2. It took a week for someone from Carvana to speak in person about the issues with the car. 3. The delivery driver never had the emissions and Vin check completed before delivery. 4. The delivery driver told us that they owed us a second key, and that we would have one sent to us. Two weeks later after being on hold forever I discovered the best way to get a response was by texting them. Finally I got a response from a human but I had to go through automated text responses first. She worked with me very well but would not share a direct line so I could call her back.

I was contacted by Carvana and they are going to pay for my oil change and tires once I send the documentation for the tires. Although I am still not happy that a car was sold to me without the properly being inspected by their trusted partner Carvana will stand behind what they sold me and they will fix the problems.

I had no clue what to expect with this experience or how would it turn out. Thank the Lord I stepped out on faith to experience something new because I'll never go through the rigmarole of a dealership again. Throughout the entire process Carvana was there for every step of the way in each transaction after I chose the vehicle I wanted. I was very concerned I might do something wrong. I did cause a slight hiccup in my initial delivery at no fault on Carvana’s behalf but my delivery driver Alyssa ** called and walked me through exactly what needed to be done and made sure my delivery would happen on that day. With a temporary delay in delivery she arrived very professional and courteous apologizing for a delay that was not her fault. She walked me through each of the next steps and left me my brand new car. I was extremely pleased with my experience, You Go Carvana!!!

I bought the car online. Had to get the front license plate put on myself. Had to fix the title and registration with the wrong name. Put on hold with customer service multiple times and had to wait for 30 minutes to an hour each time. Like 4 hours I won't get back. They didn't care and blamed me. I will skip them next time and buy it from a physical car dealership. Less headache and easier dealing with humans face to face. I sold a truck to them and it went fine, but buying is an issue apparently.

Carvana has thought of everything when it comes to the car buying experience. They lead you through the fully documented step-by-step process and do all the work. From online shopping to touchless vehicle delivery, this is the way to buy a car.

I purchased a Nissan Maxima from Carvana. From the beginning to the very end, my experience was extraordinary! The process, the product and the people were all above average and I am so pleased. Every customer service advocate was very helpful, considerate and pleasant. I picked up my vehicle from the vending store which was the highlight of my experience. Covid safe, exciting and quick. I'm in love with my car. I made a great choice. No haggling, no waiting around, no back and forth. I will Never buy a car from a dealership again. I recommend Carvana with 5 stars!???

The worst service I've ever experienced. Very uneducated/unexperienced Carvana Advocates. I had 5 calls with them and spoke with 5 people. They all told me different story. One told me that I don't have money to afford the car and requested 40k of down payment as an option. Another told me that I have money, but need to upload proof of insurance. One of them told me that my SSN is bad. The last guy refreshed the order and the down payment changed (increased) by 1000 to $15,800. I decided to cancel the order. I don't want to waste my time with Carvana anymore.

I Bought a Alfa Romeo Giulia 2018 from Carvana October 6th 2020. I have nothing but problems. My biggest problem no registration since I bought the car 5 months. Who owns the car? They have not handled this right at all. Very bad business so I won't buy another car from them. I should have been given the option to give back for one with a title or get my money back but no one has contacted me on this matter. Carvana is the worst

This was absolutely the worst car buying experience of our lives. My husband totaled his vehicle and was in need of something quick. The website advertises you can have this vehicle "delivered within 5 days". We found the truck he wanted and opted to do third party financing. Throughout the entire process, we had to make no less than 20 calls to Carvana. Sometimes, we would wait on hold for 30 min only to be disconnected. No one knew what they were talking about. It's like a bunch of people who are given a script and they can't steer from it.

First off I was skeptic based off others' reviews. I found the vehicle I wanted much cheaper than dealers around for the mileage given so decided to give Carvana a try. I sold my vehicle to them and went through my credit union for financing on the new vehicle. The process was fairly easy, I did keep a page where I'd write down what was needed to keep everything going smoothly which helped. Calling Carvana can be tiresome due to how busy they are but there is an option for them to call you back which is very helpful. Delivery of the vehicle went great. They picked up my old car, dropped off the new one and that was that. Registration was complete within a couple days and I received it in the mail about 2 weeks after purchase. Overall it was a great experience and I would purchase again through Carvana!

I put a car on hold on Carvana mid-Jan 2021, waiting for inspection and photos. A few days later I got message that car was ready for review. Photos had been posted, but several are just black squares, no idea what it is showing. Inspection report is not detailed like other reports I see on the site. Finally I notice that this car is marked as "Inspected by Partner". So, apparently the partner inspections and photo shoots are not reviewed by anyone that cares, except of course the potential buyer. There is no information about 'partner inspections' and apparently they are not required to use the same detailed inspection report. I fear the 'partner' can say anything they want, with the expectation that Carvana will clean it up.

I just found out I had to have my axle replaced because it was damaged in an accident that occurred prior to my purchasing the vehicle. The experience wasn't bad on purchasing. The price seemed reasonable at the time. What is my recourse whether Carvana was aware or not?

I knew this was going to be a bad experience when I got a call on a Sunday morning at 8 AM about my Carvana purchase. They sent me dozen of text messages every day about what I was supposed to do and whether I knew what was going to happen on the delivery day. The day before delivery, I got several emails and phone calls in the morning about the impending delivery. Then around noon, they called and texted and said that they made a mistake and could not deliver the car until a day later in the evening. I kept trying to get them to change the time or cancel the purchase but they altered my account and removed any options to do those so I could not make any changes. I asked them to call me before the delivery to cancel it but they are too busy avoiding me. I do not plan to be available when they make the attempted delivery.

I was going to buy a truck from Carvana and trade in my Yukon XL Denali. They quoted me a price on my car which was reasonable and so I proceeded looking for a truck to buy. My Denali is only driven to and from the beach house and we had not gone at all so the miles were the same as when I had gotten the quote a couple weeks before. I found the truck I wanted and it said that my trade had expired so I went through the steps to get it re quoted and the price had dropped just shy of 6,000 bucks, REALLY, my car dropped 6,000 dollars in a couple weeks sitting in my garage! Thanks but no thanks.

I purchased my car online on the 16th of December. It was a fast process and my perfect car would be finalized and shipped soon. My car was finalized just after Christmas and I was told I would be hearing from delivery within a few days now that final inspection was complete and my deposit paid. It never happened. And everyone I talk to just tells me that delivery is difficult because of covid. I have been told that maybe Carvana isn't for me. I told them I have to have the car before February so I will have to cancel my purchase if I do not hear from them by this week, still nothing....This went from a recommendable online buying experience to the worst since the sale was easy but useless since the product being delivered is a vital component of a successful purchase.

Purchased a car. Arranged cash payment, Worked over the course of four different hours to complete paperwork working with various members of the (Carvana Team????). Completed purchase requirements including as directed by the (Carvana Team????) to add the car to my insurance for the delivery date assigned and linked them to my bank. That date was scheduled for the day after Christmas 12/26/20. I asked multiple times if this was realistic and was assured it was.

Liars. I've selected a car. Ordered a delivery. Selected 3rd-party financing option. Got an insurance. Proofed a funds for the down payment. Everything got stuck on the "upload a photo of the check". Carvana did send me a contract, dated in the future. My 3rd-party financing organization, a credit union, declined to issue a check before the contract date. Carvana declined to deliver the car before I upload the check. I wouldn't write such review, unless the final letter I've received from Carvana. They literally said like they have checked previous purchasing with that credit union, and all of them were finalized by uploading a photo of the check. I don't believe on that. I got two (twice!) 3-way phone calls with me, a Carvana underwriting rep and the credit union officer.

I sold a car to Carvana about 18 months ago, and other than a nightmare of emails and paperwork that seemed not to make it to them, or get handled internally properly (and some apprehension on my part that followed), they did a nice job at pickup and payment - over my payoff and price offered was great. Better than anyone else. So when I needed to see a car this week, I expected the same great experience. NOT! They offered me less than anyone else, including Zoom. So, I guess they have joined the frey of buy really low - sell really high.

In 50 years of buying cars, this was the worst experience of my life. These people need to be put out of business. What started as an amazing technology driven experience, (I’m retired IT), everything since has been an unmitigated disaster. First they screwed up the docs, had to resubmit multiple times. Then they tried to delay delivery. When delivered, the driver said, "Man I hate to tell you but this truck has a crappy paint job." He showed obvious rust on the bumper, undisclosed repaint that looked like a 5 yr old with a rattle can had painted it. I found layers of dog hair in the bed carpet.

I bought a Truck on Dec 2020, My new truck was deliver on time everything did look good and they took my trade In. While driving the new truck I was told that I did not have brake lights. Turn out that the truck had an electrical Issued. I was told by Carvana that I had two choices, take it to a repair shop or Swap the truck. I decided to Swap, so I had to wait 10 days. Sign new contracts for my swap (JEEP). The last day before the swap I was contact by Carvana that they send my Jeep to a different City, so it was a delay. Sign another contract and waited 7 days more. My concerns was that the 400 miles / 7 days return policy was expire, but I was told not to worry because it was their mistake.

Finding a vehicle, buying the vehicle, delivery of the vehicle was great. The registration process has been beyond atrocious. To get the vehicle delivered you have to provide your DL and verification that you have the appropriate insurance. Soooo why ask me again and again for the same information that I already provided? After something like the third time I called the state driver services office and they said that my insurance company forwarded the insurance information to them THE DAY THAT I COVERED THE VEHICLE! I called the customer no-service number and the guy gave me some lame story about their 'vendor' who does the registration work. Ridiculous!

As an ER doctor, I needed an easy, seamless car delivery as my schedule is unpredictable. My 1st purchase was cancelled by text 12 hrs before delivery; they discovered water damage that was somehow missed during the original inspection. Carvana never called to explain (I finally got through to customer service and had to ask myself). They offered nothing for their mistake and my trouble. I have been without transportation for 3 weeks. I'm currently hoping my 2nd purchase with them will actually deliver on time.

We were so excited to take delivery of our new Toyota Sienna minivan. Purchasing was easy but took about 2 hours (under pressure of a timer) to complete the paperwork, upload pictures and finalize the documents needed. It was to be home delivered at 10 AM this morning. At about 9:15 the driver called us and said they were short-handed and if we could drive to Nashville to the vending machine. We said no and delivery was prompt at 10 AM as promised. On our inspection, minivan was in terrible shape! It was filthy inside, sand everywhere, plastic thresholds were ground down by sand, the mats didn't lay flat and there was food under the seats.

There is a problem with the car; I have CarvanaCare, and have written to Carvana 5 times in 10 days; I cannot get a response from them. They reply--they are getting my texts--but say they can't read my question, even though the question is sitting in the text chain immediately above theirs. Basically they are giving me the runaround--there are enough clues in their texts to tell me they've read my question, so it seems to me they just don't want to come through with a repair. I think they're dishonest and will NEVER use this company again.

I contacted Carvana as I was looking to sell my 2020 Lincoln Corsair. They came back with a very good price so I accepted. They told me to clean out the car, turn over a copy of my drivers license to the person picking up the car and sign the paperwork at pick up time. Needless to say they showed up today on time, looked at the car, drove it, had me sign the paperwork and it was all over in about 15 minutes. About 10 minutes after they left they sent me a text message that they paid me for the car. I logged into my bank account and sure enough the money was there and correct to the penny. In all my years I never had such a good experience selling a car. I would give them the best rating as possible.

I was SO nervous the night before I went to pick up my Carvana car. I tossed and turned for hours. I was actually nauseous worried that I had made a massive mistake buying a car online unseen for so much money. I kept telling myself 7 days, no matter what you have 7 days to completely change your mind. When I got to the "car vending machine" and saw my beauty all my fears went away. It was gorgeous, drove flawlessly. I went and had an inspection done and they couldn't find anything wrong. It was almost like new. Had only been a rental car for a few months prior and that's it. Every day I get in I think "Mm I love this car". I could not have been more pleased.

No Show, purchased the vehicle about 20 days ago and it never showed. Texted and called 3X's to reschedule but always a logistics excuse never felt like I was given the truth. Last text and call I received as today Jan. 5th to reschedule to Jan. 11, 2020, I called and asked for the true reason as to why all the delays. Held for 40 mins, the customer service man returns and says the car was stolen. He canceled my contract from his end. I ordered the car and waited for weeks and finally a no Show. They only offered an apology. I ordered and paid for insurance, reschedule my work schedule several times. Horrible experience... I rather negotiate and deal with the car dealer direct because Carvana can't handle the onboarding.

I chose a car. Called on New Years Day to ask a few questions. I told them I would have the funds transferred to my bank on Jan 5 and scheduled the car to be delivered on Jan 6. I was told that was fine. Transferred funds, obtained insurance and I went on their website on Jan 5 to make sure the funds are verified and delivery confirmed and it showed that the car was no longer available and sold to someone else. I ask for a supervisor and was told I would get a call back in 24-48 hours. Staff is totally inexperienced and there is NO customer service.

Updated on 01/13/2021: I didn't want this to get lost in the shuffle, my response to Carvana: That's an inadequate response. You all seem to say "we seem to have missed the mark" quite a lot. Today marks three weeks you've had the car back, nine days since I posted my remark and I still have not received a refund of my downpayment. Not only did the car fail to hold up to any semblance of "high standards" you all NEVER responded to my call for roadside.

While the idea of getting a car delivered is promising, the reality is disappointing. I purchased a car on Carvana in early Dec 2020, with a delivery date of Dec 16, 2020. The cars delivery was delayed to Dec 23, 2020. I was patient with them on this delay, as things can happen. The evening of Dec 22 they called me and said the car was delayed again and won't show up on Dec 23. This was very inconvenient as I was going to drive the car to Ohio for the holidays. They rescheduled the delivery for Jan 4, assuring me that the car would show up then. I get ANOTHER email saying the car is needed for repairs and is delayed again to Jan 11. So it got delayed 3 times, each time they promised it wouldn't happen again. The whole advantage of Carvana is the delivery. If they can't deliver on that, there's no reason to use Carvana. Very frustrating and disappointing experience.

Background, my car was stolen during the pandemic. Carvana was an immaculate experience, however, I chose to Lease for personal reasons. Carvana's team members A+. Carvana's online systems and process A+. Carvana's return process and ease A, The wait for refund could be faster but reasonable. Carvana's prices A, they were always competitive, as a Programmer by trade I was able to match against many and found Carvana to be in my top picks.

I purchased a vehicle from Carvana on October 17th, 2020 and to date, I still have not received my registration for the vehicle. Every time you contact them for an update they tell you it is being processed or lie about when it will be completed. They continue to re-issue temporary plates and blame their vendor for the delay in processing the registration. I was informed that the vendor is four weeks behind in processing registrations.

I purchased a car a couple of years ago and it was a great experience, but the customer service, communication and convenience-factor has gone down considerably since then. First, the online portal and the app do not sync properly -- one will tell you that you are through the process, while the other will state you have more to do.

I decided to go through Carvana to purchase a vehicle because of their wide selection and the option to have the vehicle delivered to your house. I choose a 2018 Honda Civic LX, went through the simple process of purchasing it, signed the contract and got insurance for the vehicle. It was ordered on December 16th and was put in the contract that the vehicle would be delivered on Tuesday December 22nd at 3:30 pm. I eagerly awaited the arrival of my new car. Two hours before the vehicle was supposed to be delivered to my house I got several messages apologizing for the fact that the car had not arrived at the distribution center and that it would not be at my house on time. They let me know that the earliest the vehicle would be there would be the following Saturday, the 26th.

I was interested in selling a car only. Carvana offered an amount above the highest Craigslist offer and also beat local dealer offers. They beat CARMAX by approx 2k. The transaction was very predictable and the electronic transfer to my checking account shown early the next business day. Thanks for the pain free experience. My next car deal will be with CARVANA.

I bought a car from Carvana for my mom August 22nd and the buying experience was quick and easy. The money was pulled from my account and I drove away with a great car. That's where the positive experience ended. In Oklahoma I have to self register the vehicle, which I cannot do without the title. I understand that COVID-19 really slows things down so I wasn't surprised when the temporary paper tag expired and I needed a new one. I used the chat feature and a new temporary tag was available to print in my Carvana dashboard right away. This was Sept 26th.

We paid for this car and direct delivery on 11/28/2020. After long delays with vague messages, it was found on 2nd inspection to have damage to right panel & had to replace, plus wipers repaired. Promises to get back to me after numerous calls & long hold times. Not one call back! I have missed work, have to get rides, had to rent a car 2x. This is appalling!!!

Carvana acts in bad faith. My husband used Carvana for his 2019 purchase and they wouldn't allow me to use the $500 referral code for my 2020 purchase. This reeks of a scam and the company has no integrity.

Bought a car for my son for Christmas who had gone onto their site and selected a Mini Cooper with an Automatic transmission and scheduled delivery for 12/23. The online process was fairly easy and straight forward. On the day the car is to be delivered the delivery man called to confirm the delivery address and to go over the need for a driver's license and proof of insurance. He then wanted to make sure I know it was a stick shift at which I replied no it was not, it was an automatic as stated in the ad. He looked this up and said the ad does state that, but it is an stick shift. I immediately called Carvana to ask this about this. They brag about the car going through 150 point inspection and how was this missed (no explanation). I was then asked if I still wanted the car and I asked what are you going to do on the price. You advertised an automatic, you're charging me for an automatic but you're giving me something less.

I bought a car 58 days ago from Carvana and have driven almost exactly 2000 miles. All four of my brakes are completely worn down to the rotors and are metal on metal. Carvana will not give me an inspection report for my car that gives the measurements of my brakes when I purchased it. They can only claim that brakes are at least 50% of their life when they sell it. I have not found a mechanic that believes 2000 miles of driving will wear the pads down to nothing, no matter what type of driver I am. Carvana and Silverrock are refusing to fix the brakes under the 100 day warranty. I have spent hours on the phone with both companies and gotten nowhere. My car is unsafe to drive and Carvana can't seem to even find a person to call me back for another 48 hours. Keep your family safe by buying a car from a trusted dealer. Carvana is not worth the hassle and potential harm of life.

Getting the car was easy. Dealing with registering your car is a huge huge mess. I’ve been waiting months to get my plates and registration. I call Carvana and they assure me everything is good to go. I call asking for an update and every time I talk to someone they either say I’m missing paperwork, it’s wrong or no everything is right. I correct what's wrong and they say that’s good enough. I call back for an update and they say I’m missing paperwork. After this issue I will never work with Carvana again and I’m telling people to stay away. My car got hit one night and the person who hit it fled. I was not aware this happened until the next day after a note on my car said the police could not locate me because I am not registered with my temp plate to any address!!!

First off the purchase was pretty straightforward. You pretty much know what you're qualified for before making a purchase. Once we found our dream car, a 2017 Mitsubishi Outlander, we deemed the Unicorne because it had every feature my wife wanted. Sunroof, heated seats, and fog lights. Plus all the features I wanted as well. Carplay/Android Auto, and SiriusXM. All of this in our price range (Covid has not been helpful on our credit). I uploaded all my Info, Carvana called and we had to verify employment and bank info. Easy enough. We picked a delivery day, and our car was on the way. I received a text the day before scheduled delivery, the delivery would be delayed 3 more days because it didn’t make it on the truck.

Carvana knowingly buys wreaked vehicles and fixes them (badly) without turning it into any authorities so the Carfax stays clean. When I received my 2019 Dodge Grand Caravan SXT the rear view mirror had just been replaced as the glue was still tacky. When I called and asked if the car had been in an accident I was told no it had not. I find out months later when I go in for service that it was in a major front end collision and all factory warranties are now nullified, insurance won't cover anything, Silverrock the extra warranty I bought from Carvana keeps telling me I have to use my factory warranty to get it fixed. With the damaged front end, radiator, ac compressor, and much more it would have been cheaper to buy brand new and I would have thousands left over. Total Scammers!!! Stay Away!!!

Purchased a car and when the temporary tags ran out. Still haven't received my new plates. When I called the tax office they have no record of Carvana sending in the registration. All Carvana can tell me that it's still processing. Now I can't drive my car because it's illegal to drive. My next call will be to the Leinholder and the TXDMV for a complaint.

We are cash buyers for a Volvo XC-90. The entire experience with Carvana was defined by incompetence, inefficiency, and inability to deliver any progress without direct intervention on our part. The purchasing side appears to be completely unconnected to the delivery side which is completely unconnected to the registration and title. At each stage, I had to spend inordinate amounts of time on the phone in order to see basic progress being made on this purchase. They literally just left the vehicle which we had paid for sitting on a lot because no one at Carvana bothered to arrange for delivery (which we paid for).

Have had my ford escape for two months. Tried to get the gap insurance and extended warranty. Called Carvana said they could not extend the warranty because I didn't get the warranty at the beginning of the sale. I told John that they carvana said I could get it later if I wanted. Then john said, "No we can't do that." He said it must of been a new guy that said that. But of course. Always a way out. Bridgecrest said that they couldn't do a warranty upgrade either, but they're the ones that do the warranty and gap insurance upgrade. Somebody isn't telling the truth. I will never do business with either one of them again. I will no longer make payments either. They can come and pick it up for all I care. Since I can't get an extended warranty or gap insurance from them. Also calling BBB too. Beware.

Falsely advertised what the vehicle had for features. Arrived with passenger headlight out. Horrible customer service. Lots of automated responses. Long wait times on the phone. Impossible to directly reach a supervisor unless they call you back and you happen to be available to answer. One rep was so disrespectful toward me. The underwriting process was slow, lacked communication with me, I actually canceled the order and it didn’t cancel in the system. The tow truck driver that delivered the car didn’t provide a touchless service and forgot to take my insurance card even though I offered it. He texted me later after he left for me to text him a pic. The whole process has been extremely frustrating, unprofessional, and to boot, they falsely described/advertised features of the vehicle. Never ever again and never would I recommend Carvana to anyone.

When I first applied for the vehicle I wanted I was approved and set for delivery without proof of income. I found another vehicle I liked but they gave me the run around so I switched back to my original which they approved me for without income. I can more than afford the car as it’s my only financial responsibility and I work two jobs but they are denying me because of the inconsistency in which I many my deposits as a contractor. My bank said it won’t issue canceled checks for security purposes and they wanted me to get them from my employer... If the bank is telling me it’s not secure I’m not doing it. Anyway they want me to get an older car with hundreds of miles for a HIGHER down payment and the exact same if not higher monthly fees.

I just finished shopping with Carvana. The process was more involved than at a dealer, but it was all online and they offered me a better price for my trade in than local dealers had offered. However, after I selected a truck and went through the process they ended up selling my truck to someone else. This was AFTER I had chosen it, completed my trade in information, spent a day working with my "advocate" providing documentation and photos, got a loan (with a 14 point credit check hit), got the cashier’s check, scanned the check to Carvana, and had delivery set for the next week.

I was going through a divorce and me ex destroyed my credit. So that didn't leave me with many options when it came to getting a vehicle. I was approved with Carvana and I spent a few weeks looking around for a suitable vehicle. I found two I liked enough to buy and followed through with the purchase. They claim they did an inspection and service on the vehicle and they didn't. Had they done an inspection they would have known the vehicle needed brakes and a serpentine belt. Of course they refuse to cover it. They also told me they'd register the car in Ga for me. Even though I bought it in TN.. Which would entail them having an emissions test done on it. They didn't. (I can do this because I'm military and still own a home in Ga).

Gross negligence and reckless endangerment are the legal grounds I have to address with Carvana. 7 days after purchase, my 2013 VW GOLF at 66k miles stopped in the middle of the road. If I had been on the highway, it would have been a pile-up. Carvana's response, "we dropped the ball, people make mistakes, and it was a used car so...". Silver Rock, their 100 day warranty contract, has a defective website that warns "this website might be impersonating sr-repairs and trying to steal your information"! This is from a link provided by Carvana via email. Carvana's response, "sometimes websites go down, just call them and they'll list places where you can go". Their list of places are PepBoys in Philadelphia. Everyone in the city knows PepBoys is where people buy drugs.

Purchased two vehicles from Carvana in the last three months. Barely drove 600 miles on my 2017 Subaru, I’m within the 100 day warranty I purchased the extended warranty and my clutch went out, their insurance carrier said they would not cover this because it was a wearable item?? If they had truly inspected the vehicle they would have known the clutch was slipping, they changed the oil using non-Subaru parts, Subaru is very specific about what can be used, the radiator coolant as well is non Subaru approved. I'm now mediating with there claims dept in repairing my vehicle, why is the question, if they won’t repair it then pick up the car I refuse to keep the vehicle beware of there warranty they appear to not follow what they advertise, the warranty covers the engine, transmission brakes etc.

We purchased a car with Carvana in Oct 2020. The process was smooth, the advocates were very helpful, patient and informative. It took several hours to complete the transaction but no more than it would have at a dealer. The car was delivered a week and half after we purchased the car and the car was in excellent condition and exactly as described in the ad. We paid cash for the car. When the car was delivered we got the temporary plates via FedEx the next day.

I bought a 2015 BMW 528I in July of this year and it have been nothing but problems from the first day it was delivered. Carvana will not fix the car to have in good running order. They told me to surrender the car and that was all they can offer. STAY AWAY!!!

Sharing my #Carvana review in hopes it helps others avoid costly mistakes....which thankfully I avoided... I would NEVER interact with this company again. I had found a vehicle that I wanted and after consideration, I placed a deposit on it so I could take time to research it a bit more prior to fully committing. As I was going through the process I discovered a few concerning things. They had the car OVERPRICED...it was the 3rd highest price model in the country. Not to mention the had 3 different prices listed on the dashboard...all which I have pics of.

Buying the vehicle online is breeze but that is where it ends. Carvana gives an expectation of 5 - 7 day delivery after purchase but I waited 3 weeks with no contact and no delivery. I called (waited on hold for 30 minutes) and the "advocate" said he was confused because it had not even gone through their "150-point inspection". He said that he would see what he could do to get it bumped up to the "front of the line". Magically, it was inspected 20 minutes later (that should have been my first clue). I happen to live in an area outside of Carvana's delivery zone so they charged me an extra $200 and said they would have a 3rd party deliver it. Three weeks later - still no contact and no delivery.

This is the most misleading leadership message to your employees that you have on your website. I have never seen something so far from the truth in my life. "You’ve seen the video. You’ve read–and live–the Carvana values. You know that we sell cars, but we aren’t car salesmen. And while we don’t need t-shirts to show what we believe in as a company, we sure do love wearing them. Need a values refresher? Your next customer may be your mom. We’re all in this together. There are no sidelines. Be brave. Zag forward. Don’t be a Richard. Stay Scrappy. These values have driven our decisions and operations since day one, and we’re incredibly proud of them. Implicit in our values is that we conduct our business with a firm commitment to ethics and compliance."

I wish I could give 0 star. First time Carvana buyer. Ease of buying is the only good part, I.e. swiping your credit card or cheque. The company claims to do 150 points inspection, the first car I chose, took to dealer paid out of pocket to check out the problems. The BMW authorized dealer told me about repair that were impending. Gave me estimate. Called Carvana if they would pay for it, and they would not commit anything, noncommittal.. ‘it depends’.

First issue: I paid my down payment with a cashier's check. The next day I discovered that Carvana had also charged my bank account for the down payment. Had I not checked my account that day, I would have had tons of returned charges/checks. I had to run around to fix this on a day that I really did not have time to do so, and the whole thing was entirely their fault. I understand that accidents happen, and I don't expect perfection, but I do expect an effort to make things right. I was expecting to see some serious groveling, but Carvana's response was pretty much "shrug, sorry." They sent me a Carvana baseball cap and Carvana mug in apology.

Purchased a used car from Carvana. They have a 7 day return policy and 100 day, 4,189 warranty. Upon delivery, the hood did not open. Had mechanic check out car, brake rotors where worn. They have an option to use their 3rd party warranty facilities (SilverRock) or a $50 deductible if you use your own. They gave my mechanic a hard time. Wanted him to cut the rotors instead of replace them. There were some cosmetic issues. SilverRock was not helpful. Kept sending me collision companies to do upholstery repairs. After many phone calls and back and forth, Carvana finally waived deductible. I had to find my own place to do the repairs.

I wanted to like Carvana but my experience was awful. Everything went well with selecting the car and filling out the online forms but then the nightmare began. The car took about 30 days to arrive and I had to call them to get it that quickly. Hold times are measured in hours which doesn't make it easier. Once the car arrived, it was filled with trash including potato chips, water bottles, etc. The car was filthy inside and out. The windows had writing on it with lot numbers from an auction, etc.

Earlier my experience was nice but they still have not gotten back with me regarding the registration. Furthermore, 5 months after getting it I decided to have the car checked as it was making a strange noise when I would brake. Turns out, the rotors were bad and the mechanic determined that it was something that existed long before I purchased the vehicle. I called the Carvana warranty company. They said they wouldn't cover it. I contacted carvana themselves and they said it is routine maintenance and they wouldn't cover it. If YOU EVER decide to go with them, in the 7 days return policy, get it checked out from a mechanic not connected with this corrupt company. I'm out 800 dollars because of their mistake.

Bought a vehicle from this company in Feb 2020. Initially, all was well. Weather in NC is pretty mild through the Spring and Summer. Fall brings rain. The car was out of the garage during a good rain. My wife found the trunk of the car thoroughly soaked and pooled by the spare tire. I took it to the dealer to find out how this could be. They discovered the rear of the vehicle had been in an accident of some sort and the repair job was so sloppily done, that water was getting into the trunk through the damaged area. The Carfax showed no accidents and Carvana flaunts their inspection process. I filed a claim with Carvana, stating they misrepresented the vehicle. They said since it was outside of their 100-day warranty it was no longer their problem. Unless you are a mechanic, make no deals with this company. They are selling poor quality vehicles, leaving consumers to fix this mess.

My experience started off good but on the 8th day the A/C quit working. The next day it wouldn't start when the button was pushed. Quick search told me the start switch by the brake pedal was bad. Replaced that the next day in two minutes. Took to a shop to work on A/C and they found the Intelligent Power Control Module (fuse panel) in bad shape. Had to have it towed to a dealer. 5 days later got the car back. A/C still not working. Winter is coming someday. Silverock covered all costs. 2 weeks later the battery dies. $80 for a Walmart battery. Next day Service Engine Soon light comes on. Back to the shop for that and Air. MAFS replaced and Cabin Temperature Sensor needing replaced. 4 days in shop. Carvana could care less. 15k for a used car that is unreliable is a lesson learned. Very expensive lesson.

Bought a vehicle online 15k. Vehicle arrived. My son did not get to drive it much. He was on a learner permit. Two weeks later brakes were making sound and the muffler was loud. Took it to the garage. Found all four brakes are shot including rotors. On top of that the undercarriage was rusted. I hoped that Carvana would do the minimum due diligence we were wrong. Please do not trust them. Take the vehicle to a mechanic, will never buy anything from Carvana again. Very dissatisfied.

Worst buying experience in my 25 years of purchasing automobiles. Multiple delays in delivery, damage to automobile in transit, listed imperfections on Carvana site not accurate, mechanical issues & cosmetic damage that must be repaired involving hours spent on the phone, no resolution, multiple visits to repair shops involved and failed commitments from its executive resolution team Lisa & Tyler with whom I have been forced to speak. Now waiting for a supervisor call to attempt to resolve this nightmare as of 11-13-20.

I wasted 2 days dealing with Carvana on getting a car. I did the application. Applied my trade in. Sent my statements in and everything. I signed the contract. Set up delivery even changed my car insurance policy to the new vehicle per their request and now I no longer have insurance on my old vehicle thanks to carvana. They changed my contract several times. Had me apply for loans. I’m a victim of identity theft and in the process of fixing my credit and thanks to carvana and them having me contact all these loan and bank companies I now have as of this morning 28 new hard inquiries on my reports that said will last for the next 25 months. So now my credit is being shot down and my apartment I’m moving to denied me now because of too many inquiries on my reports in just 2 days.

End up getting the car and it had an extra 1200 miles on them or unexplainable then tire popped it in the first couple days of having it. Then come to find out took it in and there’s an exhaust leak but you can clearly tell they didn’t do 150 point inspection because they definitely would hear it and there’s a gaping hole in the floorboard in on my frame like someone possibly drop my car like on a lift or Jack or something it went through the floorboard and Carvana told me that it’s all cosmetic.

My Carvana experience was awful. They sent me a Tundra with a rusted out front end that they tried to hide with black paint after I explicitly asked them to check for rust. Their "150 point inspection" is a joke. They put a cheap set of Walmart tires on it that wouldn't hold air. The truck arrived with a dead battery with corroded terminals that the driver tried to explain away. You had one job, 150 point inspection. He had to use a portable unit to jump the truck to get it off the delivery truck. The one shop that Carvana has that you can take a car or truck in Northern Colorado for repairs is AAMCO in Fort Collins or Greeley. They tried to gouge me for a new battery. I have spent the last two weeks of my life on hold for hours trying to get the situation handled. I've never dealt with a customer service experience where so many people in an organization have no information or provide misinformation and then make no good faith effort at restitution. NEVER. AGAIN.!!

Absolutely terrible experience from start to finish (but it's not even over yet). My first 2 cars were unable to be delivered due to problems that they "discovered" just minutes before they were supposed to deliver it. Not sure how this happens b/c they apparently do a "150 point inspection". I guess not... I finally get a car, and it overheated 1 hour after they dropped it off; it would not even run!!! Called to get my old car back and they said it would take days to get it back. They said the new car could get fixed by a repair shop using the warranty, and then at least I could get a rental car (if I opted to get my old car back, I would have to go without a car unless I paid for a rental out of pocket because the new car was un-drivable). I had to have a car, so I agree to do this.

I attempted to purchase a car from Carvana last week, after getting the runaround from a local dealership (advertising a car on their website then admitting the car had been sold two days earlier, despite calling to confirm the appointment 15 minutes before, at which point they could have told me it was sold) and at first I thought it really was a stress-free and easy process. Lots of inventory, clear pricing, no haggling. Boy was I wrong. I'm just glad that the company's inept agents and poor customer support services saved me from making a huge mistake, based on the reviews I read on here from those who actually went through the process.

I was hesitant to go through with Carvana because of the negative reviews but they truly went above and beyond to satisfy my needs. The car was in excellent shape and the buying process AND the registration process was a breeze. The only thing that could be improved is an ability to negotiate on the price, but overall the price was very reasonable. They sent me my tags and registration in the mail and it took about a month to complete the process.

They advertise that they offer much higher prices when you sell your car to them vs trading it in at the dealership. Nothing could be further from the truth. Before I contacted them I looked up the trade in value of my car on Kelly Blue book. They offered me $20,000 less than the fair market value on my 2013 Porsche. I contacted the Porsche dealership and they offered me the fair market trade in value that was $20,000 more than Carvana. I don't know about buying a car from them but I would never sell mine to them unless you want to give it away.

I traded a vehicle for a vehicle Carvana had. From start to getting the vehicle was "3" days. I was surprised based off the reviews I've seen. When the man rolled up with the vehicle I bought, everything went as I was told. There were some cosmetic issues and a minor mechanical issue (brake rotors and calipers) but they quickly put in to their warranty company for me to go take it to their in network company to get an estimate and have it repaired at their cost (zero dollars to me besides taking the time to go do this).

Like many others I heard about Carvana and thought it would be a good way to buy my next car and not have to sit in a car dealership for 4 hours haggling on the price and being put through the dealership experience. Well, turns out it wasn't a great experience with Carvana either. I found a SUV I loved come up, and I decided to go for it. I put in all my info, trade in information, and went through all the steps in their purchase process. I had my credit pulled and APPROVED to finance through them, put my deposit/bank account info in, and filled out all the steps in the purchase process through the site. The last item to input was my title for the trade in, I went to upload the title for my trade in after locating it and THE CAR WAS SOLD TO SOMEONE ELSE. Now I'm stuck with a hard credit pull on my credit report, and the car is no longer available even after I have gone through the process, agreed to purchase it, and been approved.

I ordered my car and was told it would be delivered in 2 days. The date was changed twice with a 1 week delay. When it arrived to my home it was 12,000 miles more than it advertised, it needed a new windshield, body work for a huge scratch and I had to take it for my own inspection. The tint in the window was not right for Texas. I had to beg the inspector to pass it so I could have a car to drive.

Twice I was given delivery dates. Twice they failed to deliver. Both times, I was notified the vehicle would not be delivered as represented the afternoon before the scheduled delivery. And, on both occasions, they had sent messages earlier in the day confirming delivery. Their “customer advocates” did not answer even basic questions, much less advocate for me-the customer. In fact, on two separate dates, I tried calling to speak with a “customer advocate” and while on hold, the call was terminated by Carvana.

Needed to sell my car due to certain circumstances not of my own but Carvana was very helpful and friendly. The process was very easy. I was a little skeptical at first seeing I’ve never sold a vehicle online. The online survey asked me more information about my vehicle and it gave me an appeal for my vehicle and that is what was given to me as my vehicle was as I described online. The lady that came to my house to evaluate everything and do our paperwork was very friendly and knowledgeable. I was kind of afraid of being responsible for the vehicle until my loan was paid off but they have a form that states once the forms are signed it is now their responsibility. So they really put some good things in place to cover their customers and reassure them everything is legit. I would recommend Carvana. Great job Carvana!

I was hesitant about buying a car sight unseen and very worried about the possibility it was all a huge scam. Luckily, it wasn't. It was nice to be able to avoid the hassle of driving around to different dealers, possibly trying to bargain on prices, and high pressure sales, etc. Definitely a different experience than buying a car from a dealership. However, it wasn't necessarily any easier! I found the car I wanted listed on the Car Gurus website, where it was advertised as free shipping to my location. However, Carvana's listing of the same car reflected no such offer. Well, that happens, and I understand that Carvana can't be held to information on a third party website, but if I were a salesperson, I'd say, "Well, I'm so sorry that there was that confusion, so I'll go ahead and honor that offer". Nope. I bought the car anyway, because it's not a commonly found model and the price, including shipping, was still more than fair compared to what local dealers were asking.

Needed a new car for work, heard good things about Carvana, decided to give it a try. Made an Agreement to receive a vehicle at a specific date, purchased an insurance premium on that vehicle.. Received a voicemail that due to a dead battery the delivery would be delayed 15+ days at the earliest. This doesn't work for me because, part of making a 4+ year commitment to paying off a 20,000 vehicle I was the delivery date. So, they expect me to pay a month of insurance on a vehicle I've never even seen yet. Over a DEAD BATTERY, worst case scenario the battery has to be replaced that should take no less than 15 minutes to do. So I don't understand where the delay comes from.

Do not buy a car from this company. They leave you for dead while you wait for months to get your car registered. They blame all problems on "third party vendors" and you will wait for HOURS to get to speak to a person to solve ANYTHING. They should be SHUT DOWN.

I have purchased my vehicle two months ago through Carvana, until now didn't receive my registration. They kept telling me different excuses, until they ran out of them. Finally one customer service admitted that they have not sent it due to negligence of their staff. I do Uber for living and have lost 2 months of work because of them.

Fast to get you hooked in, ok trade in amount, everything from there is downhill. Had to call them 3 times to make sure they paid off my trade in. Still waiting over 75 days for memo title to get plates on purchased car. Kept telling me it was Ohio that was behind, finally admitted it was the company they use to process it. 1st car they sent had an undocumented wreck that turned out to be a severe T-Bone, couldn't see until I got home. Had them take that one back, sent out another one that was questionable as well with two different kinds of tires when car had only 17,000 miles, hood out of align etc. By this time I had spent about 25 hours on the process and wanted to just be down with them. Now on over 60 hours total with this transaction and still trying to get a title.

We placed an online order for a car on a Saturday, 10 Oct 2020. Completed the paperwork (e-signed) and all pre-reqs on Sunday; cash purchase. On Sunday I was informed that the amount of this transaction would take 3-5 business days to clear a bank transaction, so I would need to OK them to start the transfer process before I get the car (their standard process says this doesn't happen until you take delivery). I verbally approved.

Reading all reviews before buying, it seemed that for the most part, Carvana cars are excellent, the buying process is good, and the registration process is terrible. I chose to deal with a potentially nightmarish registration process in exchange for an excellent car. I also promised myself I'd write a good review if my registration process went smoothly. Well I have my plates today, two weeks after the car arrived, so that part could not have gone faster. And I live in NJ, which must have the worst DMV process in the country right now. There are still lines to get a number that start at 4am. I'm thrilled to have not had to do any of that. The car was a good price and it is in top shape. I would definitely recommend Carvana and I'll likely look here first when buying again. It was super nice to not have to go and deal with a dealership.

Researched car I wanted. Carvana was able to deliver that car almost on time (day late). Just as advertised mechanically sound. The registration/title process has been terrible. I purchased the car on 7/26/20 as of 10/15/20 I still have not received Title or registration. Covid has been the initial excuse but at this point, that is out of the question. This is just gross negligence and incompetency. I could never recommend anyone to purchase from them. They shouldn't be allowed to sell cars in NYS if this is their business practice.

I was ready to purchase a car. They made jump through hoops to upload paperwork. They would tell us to get one proof of income then you call back and talk to a different person every time and they all tell you a slightly different thing. My husband doesn’t have direct deposit so that was a huge issue for them. I hate traditional car sales bc of the scheming with price and the time it takes but they want to make their commission so they work extra hard for the sale. When they don’t make a commission, there is no incentive for Carvana employees to go the extra mile and close the sale. The employees were nice enough but nobody actually cares to get you in a car. This is my way of getting to work and transporting my children. For them to not care is not acceptable. Too many issues, too many different employees to deal with for 1 transaction. It was supposed to be easier than going to a dealer but that it was not.

At first I thought this was a great experience until I found out the car that I thought I purchased was sold to multiple people. I was so excited that I had purchased the car that I had been looking for, for a coupe of months. I started the whole online process figured out my deposit and payments. Even left work early to get documents that were needed by Carvana to complete my purchase. Talked to a representative that needed one more document to complete my purchase. After all that I was so excited to see my text and email saying Congratulations on your new car!!! I received more messages to confirm my delivery date. I then realized I needed to change my delivery time not the date just the time so I followed the instructions and click on the link that was provided.

The offer I get from Carvana is 12% of the market value. They have to be more realistic, they have to survey market to give a reasonable price. Value of the car is most important to the customer, you will lose customers in this way.

I won’t recommend Carvana for anything. They buying is fast ok but is technically whatever they want and whatever money they want. So that’s a downfall and the registration process sucks. Is been 45 days and I haven’t received my registration or new plates and their answer was is not their fault. they have to process that 3 times. Is a matter of time and waiting and I ask for another temporary plates and the person told me they can’t give me a new one, that I just need to leave my car park and they will send me a $50 gift card. Like yeah that’s gonna cover to go back and forth to my job when I work 25 min. So they think I can lose my job because they don’t do what they supposed to do on time. Like instead of doing that they should give everything the same day that they bring the cars. It’s faster if the customer do it. They should feel a shame for that I’m so disappointed I wish I saw this reviews before. Don’t buy for them. Don’t do it.

We purchased a car from Carvana in May 2020. It is now October, and their "hassle free" registration handling has been a complete nightmare. First, they sent me a second temporary registration. Then that expired and they said they cannot issue another temporary tag. In the meantime, their "registration" department said they did everything they were supposed to do and the state of Colorado is the delay. Calling is no use. After over an hour on hold, the recorded message kept stating "your wait time is longer than 30 minutes".

I have had the absolute worst car buying experience I have ever had (and I have bought and financed 5 cars). I’ve been on a hunt for a new vehicle for over a 3 months, and FINALLY found the perfect limited-edition Jeep at the perfect price Sunday night. Monday morning I applied, and shortly after received confirmation that my application was reviewed and approved received a confirmation email and text confirming my delivery date 10/7 at 4 PM. While signing the contract, it showed the vehicle was local, so I called in to ask if I could pick up the car instead of paying the $490 delivery fee. The rep put me on hold, and came back to tell me the car was in Texas. I thanked him for his time and ended the call. There was NO indication or discussion about cancelling my order during this call.

Took delivery 8/1/20 and have called 8 times to check on registration. As of 10/5/20 they still have not sent to NYS DMV. I am not getting mail saying that they will suspend my license if this is not taken care of in 10 day. You can't get ahold of anyone and they will not reply to email.

I was happy about the purchase until temporary plates have expired. It's been a real bad buying process after numerous phone calls to get my transfer of plate registration. Now plate is expired. I'll never buy from Carvana again. It's been well over 45 days waiting for new transfer to come in mail.

Monday: Bought car online through Carvana, given a delivery date of the following Monday. Deal included a trade-in. Website said someone would reach out within a few days. Friday/Saturday: Heard nothing from Carvana all week, so called to find out status. Was told what was still needed, submitted that. They said the owner of the trade-in had to sign the title over in person. I explained he could not; he's in a nursing home with dementia, but that I hold his power of attorney. They asked if I could submit a copy of his drivers license. I couldn't, so they told me the title would have to be transferred to my name.

I realize that we're in the middle of a pandemic, but it should have absolutely NO impact on Carvana's ability to answer a phone. It is entirely possible to route phone calls to your customer service reps who might be working from home. It's ridiculous that every time I have needed to speak with someone there, I get a recording that says my wait time is greater than 1/2 an hour. You can leave your name for them to call you back, and that MIGHT happen within 3-4 hours, if you're lucky. In the meantime, I purchased a car through them for my daughter. It was delivered to us on a Saturday and we took it for a test drive. It worked fine for three days and then it wouldn't start. I realized it needed a new battery, which SHOULD have been covered by Carvana, since in addition to their limited warranty, I had purchased an extended warranty.

I ordered a car for my daughter. Audi 2016 made the funds available, signed the contracts and set up insurance. On the day of delivery Carvana said that the car was released. I ask by who? They could not give me an answer and get the car I had set up. They obviously had a technical glitch and would not honor their commitment. After holding on the phone with back and forth the rep offered me 250.00 off my next purchase. I said they need to honor the contract. She told me that Skyler will call me (that's her manager). Skyler offered me 250.00 off my next car. I had spent a week with these millennial ding dongs and Skyler kept telling me he felt my pain. Give me a break. Back to researching and working with live experience people. Went I Audi today got a better deal plus 2 year warranty. Forget these bozo's (they won't know who that is) Carva No Carva No Carva NO.

I have had an absolutely HORRIBLE experience with Carvana to the point where I feel like this is all a big prank. It's almost comical at this point, but let me assure you – I'm definitely not laughing. I purchased a car with Carvana in December 2019. It arrived late and when I finally received it, there was water damage on the ceiling that was not disclosed to me when I purchased it. Within a few days I called Carvana to initiate a return and scheduled someone to pick it up on December 26.

Carvana is a JOKE! I paid for car and cleared all documents and verification day one, and they continued a barrage of texts about what I hadn’t done. Check email but there was no email. Call customer service and hold for 45 minutes. Then they promised a delivery date, after taking my money, no delivery and no contact to say there is an issue. Nothing. 45 minutes more wait times and I finally gave up. Very poor customer service, don’t meet commitments, and, If cars are ever delivered, have to assume they’ll be subpar. Do Not Do Business with these people!!

We contracted to purchase a vehicle. It was supposed to be delivered last Thursday. Then Friday. As of the following Wednesday they still haven’t obtained information from the vendor. They’ve all but left us hanging.

I read the negative reviews and decided to move forward with purchase and take my chances on the reported registration issues. I had a decent purchase experience. Truck had some cosmetic damage that was not disclosed initially. Carvana had the issues repaired quickly. But the registration process has been a nightmare. I accepted delivery of the truck 3 months ago and still don't have my registration. Temporary tag expired 40 days ago so I can't legally drive the vehicle. I've spent hours on the phone trying to get status updates and information regarding the nature of the delay. They tell me that their registration processing vendor is 6-8 weeks behind. It takes the vendor over 2 weeks to respond to Carvana's inquiries regarding status update. This is beyond frustrating. I would return the vehicle at this point if I still had the option. I am giving 2 stars because of the initial positive purchase experience.

Updated on 10/20/2020: Carvana was very anxious to sell me a car and got back with me quickly during that process. However, after two months of trying to get my car titled and registered I finally got the paperwork sent to me and I registered it. Since I had already paid the sales tax I had to pay it again when I registered it and waited 10 days to get my money back from Carvana. Not sure why they were able to come up with a title when I threatened to contact the attorney general, but miraculously it appeared when I said I would register it. My last purchase from Carvana.

I am extremely thankful a friend of mine told me about Carvana. In a word, my experience with Carvana was EXCEPTIONAL. Admittedly, when the offer was made I thought "too good to be true." But when I found out one of my siblings had had TWO excellent selling experiences, and another friend reported same, I felt much more comfortable. The appointment was made, the "Advocate" arrived on time, the transaction was seamless, professional and friendly. I opted for the ACH direct deposit (vs. paper check) and the money was confirmed in my account within 48 hours. I am still pinching myself...and indebted to the fellow who introduced me to Carvana. There are not enough superlatives to describe my overall experience with Carvana.

Going on two months now STILL WAITING on my registration and title! Every time I am finally able to reach someone @ Carvana I get the runaround. All of the ladies at the tax office said they are VERY familiar with how slow Carvana is w/ their paperwork. I’m told it’s due to a third-party they use called Dealertrack. They are in no hurry to submit your paperwork, so you are left waiting forever to get your car tag. It’s almost impossible to reach anyone. Same message every time...”your wait time is greater than 30 minutes”. You’re basically at their mercy until they decide to submit your paperwork to the state. NEVER AGAIN.

Avoid doing business with Carvana at all costs. When issues arise (and they will) there is no way to get in touch with anyone who can effectively manage the situation. I sold my car to Carvana, got an online appraisal and was told the vehicle would be picked up in 10 days on Monday morning at 9am. The field rep was late, inspected the car, provided me with a sales contract & check, and took possession of both key fobs. He then left the car in the driveway (had to remove plates, so it cant go on the street) and told me a tow company would be by to pick it up later in the day or within 24 hours. Three days later, the car is still in my driveway and blocking my garage access.

This has been a nightmare!! They told me 5-15 days to deliver. I am currently on day 19 and they have changed the date YET AGAIN to another 5 days! They are about to take a second car payment out and I still don't have my car. MY TAGS BEAT THE CAR HERE. Customer service is beyond rude! Even hang up on you when they don't like if you're upset. DONT BUY HERE. I didnt listen to the reviews, I wish I did.

Carvana lured me in with their slick on-line tools and available cars. Plus with Covid-19 concerns, nice way to shop at home. Be aware that Carvana repairs & repaints cars and does not tell you that. I bought a Subaru WRX that had outstanding pictures and was marked as having only 3 minor imperfections. I thought to myself these 360 degree pictures for a 2014 - 6 year old car look like new. I get the car and I was all excited as what I wanted. My initial reaction, "that car seems dirty & grimy, the tow hook cover was missing and hood paint seemed to have orange peel."

I bought a car from Carvana 0n 7.21.2020. Car was delivered with Georgia temp plates with expiration date of 9.3.2020. Today is 9.3.2020, I've been trying to reach Carvava since Aug 31 to get an update in my permanent plate. Each time they said, "The paperwork is in process with DMV, we have sent it out." I went to the DMV today 9.3.2020 and waited in the line for 2 hours only to be told they have no paperwork from Carvana and the car is not even registered in my name. Carvana had over a month to get the paperwork to the DMV and each time I called they lied and said it was sent. I now cannot drive the car since the plates are expired. DMV also said not to drive the car because I if I get pulled over they will impound the car because it it not registered nor is it under my name.

Purchased 2017 mini-Cooper in 11/2019. Upon delivery, minorly annoyed that I needed to purchase a second remote key for $400. Having driven just over 10K miles since November, the chrome trim that frames my headlight recently blew away. An easy $48 replacement turned into distrust when the dealership mechanic pulled tar-like glue from the remnants of the former trim piece to click into place the new one. The glue was a temporary hold that would never hold permanently. Without a body shop, the new one would never work. Mechanic showed many XYZ spots where body work had been done prior to sale. After calling Carvana to explain the glue/temporary fix to sell issue, they will not try to help. Selling this before the rest of the story unfolds.

I went through a week and an half and 3 hours on the phone process of trying to buy a car through Carvana. I had my financing and down payment confirmed. I had a rep at Carvana say that my car would be held for me. I received an email saying everything was good and the car would be on its way soon. An hour later I received another email saying my car was sold to someone else. When I called to see what happened they don't apologize or offer anything like a deal on another vehicle. Instead they just blame some dealership that was holding the car and apparently sold it and did not tell Carvana. It was a big waste of time and I will not use Carvana again. I am back to Cars.com for now.

My daughter bought a car from Carvana on June 27, 2020. It came with out-of-state temporary tags. Those tags expired 40 days later. She has been unable to drive the car since then because it is not street legal. She has not received her license plates or registration. The bank has not received the title. The customer service is terrible unless you like being on hold for hours. If you speak with three different Carvana employees on the same day you will get three different stories regarding your situation. When my daughter first inquired about when she might receive her plates, she was told that the hold up was that the state was out of license plates. Several weeks later, the office where we picked up the car indicated that they were just then forwarding the paperwork on to the third-party processor.

Order: **. It has been TWO MONTHS and I still don't have registration or title. Because I got no assistance from Carvana to resolve these issues I attempted to self-register this vehicle. The DMV says I don't own the car because I don't have a title, therefore I can't register this vehicle. They have no record of receiving documents from carvana. I am stuck with a hunk of metal sitting in my driveway that I don't own, can't drive and can't sell. If I don't get a resolution soon I will be filing a lawsuit and follow up with a social media blitz.

I bought a car from Carvana in April and it's almost September and I still don't have my license plate and registration. I called about the issue and I was told that my paperwork was lost and that they needed to mail me the paper work again. I got a ticket for driving with an expired temp license. I called Customer service and they are condescending and didn't resolve my issue. Now I have to wait God knows how long to get my license plate and registration. My apartment complex may tow my car because of everything that I'm going through due to expired tags and no registration which I need to submit to them to get a new parking pass. I would never recommend Carvana to anyone.

According to Carvana, we are "out of market" - meaning that we would have to drive the vehicle to their hub (in this case, it is in Denver, CO - about 800 miles away). Not a big deal. Filled out the requisite information on the car, and submit - 30 seconds later I get the following offer on my $16,000 (per KBB) car: Carvana will give me a cool $100. Carvana adjusted the offer by $15,900 because I was "out of market". I would imagine that if this is how your business operates (and that is just fine), you should probably let potential sellers know that they will face a deduction in offer for how far away they are. In my case, they deduct $20 for every mile you are away from their hub. Again - if that's how they run their business, that is fine. Insulting potential customers? Not terribly smart.

I received a proposal from Carvana to purchase my car. I agreed and uploaded lots of documents as required. One more needed to be uploaded. They sent an unusable link and then I tried to reach them, called three times and finally someone answered. She put my call through to another person, but we got disconnected. I sent emails, but never got any reply. The week ran out before I could complete the sale. Frustrating. TERRIBLE Customer Service. Don't waste your energy with them.

Purchased a Honda CR-V with 16,995 miles (Lie #1) on 8/24. Picked up on 8/26 in Indianapolis and as I was leaving noticed that the mileage on the car was actually over 54,000! My "advocate" (that's what Carvana calls their reps) Isaiah called the home office and told me that a different department would have to reprice the car. I talked to the rep on the phone and she told me that it would take 4-5 days to reprice the car and that they would hold the car for me (reconfirmed by Isaiah) in order to give me first dibs on the car at the correct price (Lie #2).

During the time of Covid, I thought this would be a great way to buy a car from my couch. I found the right car for me at the right price. I reserved it as they did not have it yet. I had to put a deposit down. I already had financing all ready to go from my bank so I did not have to finance. Their interest rate was over 7%, my bank gave me 3.5%. I received an email on a Friday night saying the car passed inspection and photos are done. I looked at the car on the site and it looked great. I then clicked a link to "start buying". This started some timer that you had to finish all the paperwork before they release the car to someone else. Being a Friday night, there wasn't much I could do. I received emails for further action with my bank which I couldn't do anything until Monday morning. They said if I didn't get the funds transferred by 2 pm I could lose my car or delay the delivery date. This panic tactic to get the buying done quickly was very annoying.

I decided that I wanted to purchase a car during the beginning of the COVID-19 pandemic. A lot of dealerships in my area were closed or it was difficult to test drive before purchase. We were down to one car and recently decided to move an hour away from the city so it was really important for us to have a 2nd car. I kept seeing all of the Carvana commercials and I just knew it was meant to be. Within an hour of shopping I found the vehicle that I wanted and 15 minutes later I was approved. We scheduled my delivery and my job contacted me that I was to return back to work on the day of my delivery. I thought I was going to have to hold off for another day but Carvana was happy to switch the delivery location.

Sent them everything, got a quote then the rest was terrible. They couldn’t figure Constance and Connie same. Called the recording, says it’s over half-hour wait. You can push one not lose your place in line. It’s the next day, still no call. Sent a text saying how disappointed with the service, no callback and never even a reply, no sorry or whatever. I decided to go to Carmax instead.

I purchased a car from Carvana in early July, 2020 and it was the best car buying experience I have ever had!!! From the minute I found the car I wanted, the Carvana "Advocates" were as helpful as they could be! They answered every question and I asked A LOT of questions!!! I have told my Carvana story to anyone who will listen.

I purchased my car through Carvana after my accident in June. My car was delivered on July 3rd. Perfect, love the car. First issue both key fobs died (this is a keyless car). Luckily that happened at home and I was not stranded. $7.00 worth of batteries could have saved me from this problem. Next I did not receive my registration and FL license. I called over 11 times. One time I was on hold over an hour, only to be disconnected. Another time on hold 30 minutes, I left my number for a call back. Got the call back 30 minutes later, no one was on the line. When I did get through on the calls I was told delay due to COVID each time (looking over reviews this has been going on for 3-4 years with them).

The car purchase process was decent, but everything since that sale has been horrible. It’s been 90 days and I still don’t have my plates or title, and each week they come up with a new reason or an additional step we need to take. They have admitted fault at several pints in the process, indicating they have a long way to go to have their car buying process working properly. I’ve bought many cars in the past and this is easily my worst experience.

Extremely rude manager that called me back after having horrible experience with car that was delivered was Dirty on the inside and had not even been touched for cleaning and NO one called me back when car was rejected and car had 2 large scuffs/marks from delivery on front bumper that was done during transit and was in acceptable. Not only was that visible the inside of the car was dirty and not even been wiped down or even vacuumed and this is how you deliver a car to a brand new customer?

They did not show up on the day they were supposed to drop off the car I ordered, I had to call them to verify delivery only to find out there was something wrong with the car and they didn’t know what it was so they had to take it to an outside mechanic. This went on for 2 weeks, with an every time excuse. Not trustworthy at all. Will not recommend to anyone, and will never use that site again.

DO NOT EVER buy a car from Carvana, I have had 3 cars from these people and all of them have had the same issues with titles.. First one I bought was a 13 challenger and as soon as I got it home the rear differential went out so it sat in the shop for 2 months and when I called to ask where my plate were I was informed that they were having title issues and did not have a legal title yet so I gave it another month still same story. They replaced it with a 15 challenger and while I waited I also bought a 19 caravan for my wife. I waited about 90 days and had not heard anything so I called them and was told that the titles were not properly signed off on and they would have to get new titles. I said ok cause things happen. Well covid was here and that puts things in a different light.

I tried to buy a Nissan Leaf, twice from this disorganized company. After securing verified financing, proof of insurance, and setting up delivery dates, Carvana called the morning of the first delivery date and rescheduled the delivery date. I really wanted the car, but I rearranged my work schedule and waited another week. The second scheduled day of delivery, Carvana rep called and said the delivery driver could not find the vehicle. You will find that each department does not know what the other department is doing. Representatives call to confirm your identification, then tell you to upload documents that have already been verified by their representative in another department. I think the Nissan Leaf I had arranged to buy, and was showing in my account as "my car", Had been previously sold.

I notice everyone here is all complaining & I'd just like to say as an automotive technician myself that if you buy any used car, it will not be perfect. There will always be some flaws.. Remember you are buying a USED CAR. If you want a perfect car, go buy a new one then! I bought a 335i Coupe about 3 weeks ago with very low mileage & I have to say the process was very easy. Literally took me about 30 min to go through paperwork where at walk in dealerships it would take your whole day. One thing i will mention though is that the cars are slightly pricier than cars you’d find at nearby dealerships. If you really think about it though, Carvana doesn't have dealership prep fees & dealerships do so the price would be basically the same... I will definitely make my next car purchase with them again!

I have been driving for two months with expired temp plates. I made several attempts to find out when I will get my plate and registration and they never never have given me a timeframe. They will not prove me with another temporary plate so I drive a car I pay for at risk of being pulled over. I finally reached out to the Attorney General from the state the car came from. The complaint department responded back and said they are reaching out to Carvana about this matter so I suggest the same.

I relied on the Carvana inspection process when buying car. They need to hire competent inspectors. Why should customers have to hire their own inspectors when supposedly they have done complete inspections. The warranty company they use is the worst of the worst. Never do business with Silverock warranty company.

I started the process of selecting and buying a car on Saturday. After attempting to secure the car I wanted and deliver their paperwork I ended up on hold for 45 minutes waiting for an "advocate". I spent another 30 minutes on the phone with her. While on hold closing time occurred and she hung up on me with unfinished work. Over the course of Sunday and Monday, I battle through their system (20-40 minute hold times, people who can't review documents and people that are unable to make decisions) to attempt to get the car. By the end of the day on Monday, I finally got a 3rd person (that day) that could review ALL of the paperwork. At that point, he set the delivery for Friday Afternoon.

Do not buy a car at Carvana. The after service is horrible. The process was smooth until the actual car transfer. They keep on losing documents for transfer. The temp license plate is due in couple of days and you cannot even talk to managers to get things solved.

So, we've been searching for a week, found a used car, jumped on it, as they go through inventory fast. Over last 24 hours we've jumped through hoops to show bank info, get insurance, show proof of everything, had to call to resolve couple issues because online transactions are finicky, but persevered. Signed papers for ownership/contract, showed proof of insurance and when clicking on car found payment pending with someone else. They have a nifty little timer at top of page telling you you have 24 hrs, yet emails saying, since in contract we have until 2 pm, then 5 pm, but it's gone. They don't know why that happened and profusely apologized. Get rid of that timer when people sign the contract!!! I do not recommend them.

The experience was terrible. The delivery was delayed on multiple instances due to an engine light going off, not enough delivery drivers, etc. Now my registration has been out for weeks with zero comp.