Carvana Reviews

I would not recommend buying a car from Carvana. I purchased a 2017 Subaru Forester that had a small dent/rust spot on the trunk. This was not visible in any of the 3 pictures they labeled “Imperfections” The next day and was told that this was acceptable under their used car standards.. and that I could exchange the car. It took me weeks to find a used Subaru, so I decided to keep it and pay for the repair myself. Then 2 weeks later the transmission breaks.

We spent 70K g550 on a new car to Suprise my wife. The car showed up with peeling trim, a broken sunroof, water in the lights, messed up bumper, rust in the car and water damage. On the site it say they do a 150 point inspection, they definitely don't fix anything they find. They lie and they avoid! They took the car back. Said FULL refund and then weeks later we don't have our money back. The customer service at that point disappears...

This is the second time I bought a car from Carvana. The whole process is very convenient. No pressure from salesmen. Everything done online. Only 15 actual minutes at Carvana picking up car. Only negative is they need to start accepting credit cards as down payment option.

I did not expect my experience to go as smoothly as it did. I sold via Carvana. I wanted to sell it fast and without hassle. The individual who came to pick up my car was very informative and helpful! He answered all my questions. Props to him! Considering the circumstances. I believe I was given fair amount for my car! While I did not purchase from them: selling my car to them was a smooth process.

Terrific efficient process from start to finish. If you're considering selling or trading your car start with Carvana. Couldn't ask for anything to have been better. Offer was fair, paperwork was all online, payment was via ACH. Well done!!

As we all know now the integrity of this company is terrible, I was sold a lemon and had to do multiple repairs on the car. But to ignore a recall notice and sell the car is foul! Now I have a car with a seized engine and a remaining car note to pay! I will be taking them to court since they refused to work with me directly! Run far away from this company!!

Vehicle arrived and the Wind Deflector was not with the Vehicle as advertised. Notified Carvana. The vehicle purchased was a convertible. Carvana stated in their contract states some vehicles may not have a part included. This was a disappointment that Carvana would not make the sale whole by providing the Wind Deflector noted to Carvana within the 7-day period as requested by the purchaser.

Mom, too old to drive any longer was reluctant to sell her car. I’ve seen Carvana around the area and tried them not sure what to expect. They were amazing. Not being tech savvy they were helpful and patient with me as I went through the process. When time came to pick up vehicle they were kind and understanding as mom was emotional about losing her mobility. Thank you Devon. Got a fair price as well.

The experience with Carvana was exceptional to say the least! I was a bit skeptical at first not knowing anyone who had used this option before. Much to my surprise it was very simple and smooth selling my vehicle to Carvana. The advocate handling my transaction was extremely friendly and quite helpful. Kristen with Carvana Lafayette was very professional! I would absolutely recommend Carvana for anyone selling a vehicle, it is safe and secure. Will consider doing business with Carvana again!!

I recently purchased a 2018 Ford F150 Limited From Carvana, it was delivered to me on 9/02/23. Delivery of the truck went okay but once we drove the truck that week we noticed it was driving rough. I contacted Carvana and they pushed me off to the warranty company Silver Rock who sent me an hour away to a preferred repair shop. They insisted it was just the tires and replaced them. The next 3 weeks all I have been dealing with is going back and forth to repair shops just to find out now my brake rotors and Transmission all need to be replaced. Carvana does not want to help at all now because they said it is a warranty issue, not theirs.

I will never purchase from Carvana again. The draw was an affordable vehicle with low mileage. However, only 2 days after my grace period expired and I’m already having 2 mechanical issues with my vehicle. Additionally, the customer service is atrocious. Robotexts, call center employees who are uninformed and no ability to speak with a supervisor. Never again.

I received an estimate from them and had to cancel my flight arrangements and buy a new ticket so I could be present at the time the vehicle would be picked up. The morning of, I received an email and text, stating they would arrive at 11am and to remove plates, etc. At 10:14, they call and say they have a staffing shortage and won't be able to pick up my vehicle that day and wanted me to reschedule. I was not about to buy a 3rd plane ticket. Plus they were gonna charge me $200 just to come get my vehicle. They made no offer or attempt to reconcile my situation despite the extra efforts I had made to be present for their arrival.

I recently purchased my car with Carvana a few weeks ago from the Orlando location. I drove the car home for my 7 days trial period and discovered the AC did not work or the Bluetooth. I tried to switch out the car for another of an equal value, but Carvana's system was not working and a ticket was submitted for the error. I used their warranty to get a mechanic out to fix the AC in the meantime waiting for my new pickup date for the new vehicle. On the new pick up date, I go to swap out the vehicle at the Orlando location, and the system did not update it, so it appeared as if I bought two cars instead of swapping them. I was unable to take home the new car, and had to cancel that swap. I decided to keep the first vehicle, and just deal with the AC repair because the system error was not worth the hassle.

When purchasing through Carvana, you are relying on the photos to be accurate as you must purchase the vehicle before seeing it in person. You make your decision about the value of the car and whether you want to buy it based on those photos. When I arrived to pick up the car that I purchased, there was damage to the inside of the door, stains on the seats, and tears in the armrest that were NOT in the photos or noted under "imperfections". I was assured by the Carvana rep that these would be fixed by Carvana since they were not noted.

Updated on 10/23/2023: Following up - Carvana did step up and cover the battery replacement. I do appreciate Janet working through that with me. I would love to say that was the end of the story, but unfortunately it is not. Since I got the truck back, it is still pulling to the left when the brakes are applied. Also, it now seems to have an issue with the transmission that I will have to get checked out. Firestone does not work on transmissions, so I'll have to source another shop for that. Once the transmission issue is resolved, it'll have to go back to Firestone to have the brake issue addressed. These will be trips 5 and 6 to the shop since the truck was purchased. I'm assuming I'll have to pay more deductible money for both shops at $100 each. Running total now is $500 out of pocket. As much as I like the truck, it's quickly becoming more of a hassle and frustration than it's worth. Is it too much to ask for dependable transportation that doesn't stay parked at the shop more than my house?

The website makes it very easy to get a price for your car. The entire drop-off and payment took less than 5 minutes. The check was already made out to me for the exact amount stated in their estimate. There was no dickering or negotiating. It was a far better experience than I had anticipated. I highly recommend Carvana for selling your car.

Sold my car online to Carvana. Easy to use website, clear instructions, prompt response and totally transparent in handling transaction. Price offered was 30% higher than another major online purchaser and 45% higher than the other major online purchaser. Pickup was scheduled quickly, timely confirmed and arrived as promised. Check was delivered and transaction was completed in less than 15 minutes. A totally pleasurable experience. Cannot recommend Carvana highly enough.

I've sold a car to Carvana before and had a great experience. Last night I tried to purchase a car and out of nowhere the price and rates shot way up. I thought maybe it was a deeper credit check (I went through a rough period and it affected my credit) so I kept going. then when I went to sign the contract there were two separate charges I had never said yes to, and I discovered that's why my payment structure had changed. (Mind you - it added an entire extra year of payments AND an extra $35/month)

The concept is great but the execution is not. I just purchased a car from here and I took it to the preferred vendor to get some stuff checked out. The auto shop told me I needed to replace 2 tires as they were almost flat. Well SilverRock denied my claim and I talked to a Carvana rep and they said they agreed with SilverRock's decision. So why the 1 star rating? Well I just GOT THIS CAR so why are my tires almost flat!? For the amount I spent on this car, Carvana couldn't get newer tires for the car?? It will cost me 500 bucks out of my own pocket to get the tires replaced. I am so annoyed and quite frankly, will never use Carvana again.

Buying a Porsche from Carvana would not have been my 1st choice but it turned out to be a great experience. I was looking for a low mileage Boxster from 2013-2015. I assumed that they would be overpriced but I was wrong. I had certain things that were a must, manual transmission, Bose stereo, etc.. Their website made it easy to choose and I watched for about 2 weeks before making a choice. I was also going to sell a 2013 Corvette and their offer was just about exactly my asking price plus I realized an extra $1800 in tax savings as when you trade a car that you've already paid taxes on you only pay sales tax on the difference. So I actually got $31.1K for the Corvette instead of the $30K I would have asked. They delivered my Porsche and picked up the Vette at the same time. I signed a few papers, very easy.

I heard about Carvana from a friend and I’m never going back to the old way of going to a dealership and waiting for hours to get a car!! This process was seamless. From me first putting in my information and getting pre-approved. To me being able to search and save my favorite cars. To me then deciding to get a car and receiving the exact payment amount. To the purchasing process which only took half an hour!! The entire thing was great and then I was able to add my own insurance to the car and schedule my delivery date and time!! Carvana provided the car fax and full details of the car and I never had that “salesperson” pressure that you get when you go to a dealership!!

Most of my experience went well. But a few days after delivery, my one fob provided had one stiletto key would not fit the lock on the driver door. And it wouldn't fit the two locks on the back seats either. Six days later I took the car to the Arlington Cadillac dealer. They made me 2 fobs for $700, and after paying I discovered I now had 3 stiletto keys that won't fit my car's door lock. I used the chat with my Carvana in my account and was referred to a specialist. After I spoke to the specialist, I was told bluntly that they could not help. I made sure she understood that this car came with non working stiletto key when it was delivered. She said she understood me, but could not help with my key issue. A month later I had routine service at the Arlington Cadillac dealer and gave them written instruction to make a key from my VIN or rekey the door locks.

Carvana made my experience of selling my Corvette a good one. I accepted the Carvana offer for my car online and provided the information requested and set up an appointment for pickup. As advertised, the process was rather simple. The Carvana driver, who was professional and treated me as a person and not just a number, loaded up my Corvette, I signed the required documents, and he showed me electronic verification that the process of initiating payment to my bank took place. I had the deposit in my bank the next day. Based on my experience, I would recommend Carvana. I was happy to sell my Corvette simply and efficiently without the hassle of dealing with traditional car dealers or potential customers who might not be trustworthy.

I put all the information into Carvana, they provided a price. It was easy to find a location to take the vehicle, I drove it in, they started it, did a visual inspection and had the check ready for me. It all took less than 15 minutes. It was an excellent experience, fast, accurate and paid just as they promised and it was easy to do. I highly recommend looking at them if you're selling your car.

The business model seemed too good to be true, but it worked exactly as advertised. They showed up exactly where I told them to and the inspection just took a few minutes and they handed me the check. They also offered me more than the dealership by 20%.

I was trying to sell my Jeep Gladiator to get my wife a new vehicle and out of curiosity I tried to see the price of my vehicle on Carmax and Carvana. Carvana was offering a slightly better deal for me so I went ahead with them. Let me tell you, the best and smoothest car selling experience of my life! I put all the details and it gave an amount.. I am a responsible vehicle owner and I keep my cars nice! But still I made the truck shine before going there and I was literally done in 10 mins!!! I was hoping there is gonna be a lot more questions and what not but nah, they took the keys, inspected the vehicle, drove around and we were done! Once again I can’t emphasize enough on the ease to sell my car. This has made me go back to them for a used car purchase. I hate haggling at a dealership and I will admit that I’m not good with negotiations so something like carvana is my way to go!!

So I have purchased two vehicles from Carvana, and found the purchasing part of the company fine, but when my son totaled one of the vehicles in July 2023, here it is October and I am still haggling with Bridgecrest/Carvana about getting my overpayment refunded to me. The overpayment is around $1300 and the car was salvaged due to it being totaled, but the overpayment is my money. I was told by Carvana that they dont have anything to do with Bridgecrest, however I can log into Carvana website and see my loan details including the loan # and payments.

I purchased a 2019 750xi BMW with 42,000 miles for $48,000, in May 2023. By August 2023 my check engine light comes on, so I take to the BMW dealership. They told me that there were 2 burrow nests in engine and major engine issues, which totaled $6,500. I contacted Carvana and they said I was over the 100-day warranty. It was impossible for me to cause $6,500 worth of damage in 3 months, and they refused to help because I did not purchase the warranty. This is the 2nd vehicle that I have purchased from Carvana, and both cars had mechanical issues. I will never purchase a vehicle from Carvana again, and I will never recommend them to anyone.

My car was delivered on time. The driver was friendly and helpful. My car was clean and they are easy to contact and continue to communicate. I was able to get my insurance with them and offered an extended warranty. The car looked just like the picture. I will use Carvana for future purchases.

Easy online purchase experience. Only issue was my car wasn't ready for the scheduled pick up. An inconvenience because I needed my car before I returned to work that week. I had to wait 3 days before I could get it

This was a great experience. The offer was better than a trade-in from the dealer, the simple process to complete the transaction and the payments was very easy! A little anxiety using Plaid, but the cash was in my account 1 day after I dropped off the vehicle. The drop-off process was smooth and only took 10 minutes.

Gave Carvana my car's details on Friday, they gave me an offer on Saturday, they adjusted their offer on Sunday. Wednesday they came, inspected my car and handed me a check. Had to figure a couple of things out as I was not familiar with their process but all in all it was pretty straightforward and I was very satisfied with the whole process. They actually gave me full book price on my vehicle when dealerships in this area would only offer $1000 less than book price.

I was excited to get my car. Unfortunately, they kept delaying me week after week. It has been a month and I have no car, still. The best part, they let you know at the time of your delivery window. Not during the week like other businesses. This place sucks

Love Carvana and have purchased 3 cars through them. This last experience was still good, but had to take our new Volvo into the dealership on day two, because the seatbelt was broke, a transmission bracket was broke and the air conditioner was also needing to be repaired. It was all covered by Carvana warranty, but really disappointing. They claim to do a 150 point inspection, but missed those three things, one that was pretty major. I still love Carvana, but now I know to get an inspection of my own down immediately after purchase.

I appreciated the ease of completing their online form to purchase my vehicle, the constant communication to ensure the drop-off appointment was met, and the Carvana purchaser who evaluated the vehicle and handed me a check was quick and courteous. Kudos all around!

Carvana made selling my car super easy! Quick to answer a few questions online, then they gave me a price that was spot on with Kelley Blue Book. Made an appointment, dropped the car off. Had cash in my bank account within 24-hours. Appointment took 15 minutes. Easy peasy, and would recommend.

I'll preface my review with the fact that I pre-ordered my car, which means that I ordered it before they actually had the vehicle in stock. That being said, the online experience was amazing. I was able to find the vehicle I wanted, obtain financing, and even insure the vehicle all in one place with no hassle. All the terms were well laid out and everything was easy to understand. I also purchased an extended care plan which was affordable and also made available during the buying process.

I helped my mother sell her car through Carvana. The process was seamless start to finish. Carvana made it easy to sell the car and transfer the title, and remove the car all from the comfort of her own home. The funds were deposited in her account within less than 24 hours. Great experience!

First time using Carvana, likely my last! I've had my pick-up date/time changed several times... The answers given by customer service (when you can get anyone) are insufficient and infuriating, when asked to escalate the complaint I was told: "A supervisor will not pick up, there's no further information that they can provide... You're not the only one experiencing this..." Hahaha!! Then I was told to choose a new pick up date/time and then keep checking in!! I stopped searching for a new vehicle when I found this one and fell for their "quick and convenient" tagline... Almost two weeks in and hours online and on the phone, it's been neither quick or convenient, cumbersome and frustrating is more fitting!

Carvana gave me an offer for my car online and asked for a detailed review of the condition plus copies of some documents. When arriving at the drop off location they were ready for me with a check and transfer documents. Entire process took about 15 minutes plus they gave me a lift back to town. Great group of people at the Mobile AL office! Will definitely do business with them again.

Started the purchase on a Monday night and had the car the next morning before noon. Smooth transaction and I've had no problems and would recommend this company to my friends. Very easy to use. Kinda scary how easy the purchase was.

Carvana made the process of buying my car very simple. Everything was done online. I entered the information requested, they made me an offer that I felt was more than fair and agreed to the terms. I uploaded the required documents, received the approval shortly thereafter and set up the date and time to drop my car off. I was at the Carvana location no more than 15 minutes, and walked out with my check. I would definitely recommend!!

Outstanding Car Buying Experience - 5 Stars! I recently had the pleasure of purchasing a 2016 Lexus GS350 through Carvana, and I can't express how impressed I am with the entire process. From start to finish, Carvana delivered an outstanding car buying experience that exceeded my expectations. Here's why I'm giving them 5 stars: User-Friendly Website: Carvana's website is incredibly user-friendly and intuitive. I could easily browse through their extensive inventory, filter my search, and find detailed information about each vehicle. The high-quality photos and 360-degree tours allowed me to get a comprehensive view of the car I was interested in.

I wanted to sell my car quickly. I had 3 offers. Carvana gave me the best price. I answered a few questions. Sent them some documents and made appointment to drop off my car off. They gave me a check and it only took a few minutes.

I had to help my elderly sister-in-law sell her car that she was no longer driving. Frankly, I wasn't looking forward to dealing with posting an ad and dealing with people coming to look at it. So I gave Carvana a try. After inputting my information I got a basic quote that was well within the KBB estimates for trading in a car. After checking out a couple of competitor sites, it seems like the best option, so I proceeded. After uploading the required documentation, I got my final quote and set up the appointment. One of the factors that favored Carvana was that for an additional charge, they would come up to pick up the car and finalize the paperwork. Since we're an hour away from their location and I really couldn't take my elderly sister-in-law down there, it was the perfect solution.

Carvana provided a seamless car buying experience. Shopping from home was a breeze, and the delivery service was excellent. Allen, the delivery driver, was friendly, and the car matched its description perfectly. Highly recommend for a hassle-free car purchase!

We had a 2012 Dodge Charger that was a one-of-a-kind with all the extras and detailing we had added. Drove in snow once and that was to have it high lit with detailed striping for a Christmas present for the wife. Even had our names on the door handles. Other than that, it was garaged winters. With only 55K miles, it was a steal for anyone. No accidents, etc. A creampuff by most opinions. Sight unseen, Carvana offered almost double what NADA gave for retail price. In less than 24 hours after we delivered the car, our money showed up in our account. No problems, no hassle, no pressure. We were greatly impressed with the whole process despite having second thoughts. BUT we knew this would happen. It was the right time and right price. THANK YOU CARVANA!

I gave three stars, because the experience was pretty stress-free but they dropped my vehicle off knowing that there was an issue with the electric parking brake. Shame on them for not fixing it before they gave it to me. It cost me a day's work and it cost me a Saturday afternoon to try to get it fixed. Other than that most of it was a good experience, but I didn’t appreciate having to find a service mechanic same day they gave it to me, so I’m skeptical it would’ve been five stars. If not for that it’s not a bad company. They just need to pay attention to what condition they’re selling you a vehicle for, it’s not a good thing when you drop off a vehicle knowing there’s something wrong with it and not disclosing that, I would buy another vehicle from them though. The warranty was easy. It just cost me a lot of personal time. It’s fixed and I love the vehicle.

Customer service has lied on multiple occasions about my refund that is now a month past due! I was told multiple times I would receive a refund by various Carvana representatives and when I called for a status, the rep I spoke to told me that I am not eligible for a refund. After taking screenshots of multiple messages promising a refund and emails regarding the return of my money and sending them to Carvana, this same rep said she would try and submit my case for review and refund.

I did the online purchase and all documentation was given. They never gave me a call and stated that they did leave a message, I have gotten nothing. They took my money twice and still did not give me my car. When we called to find out what was going on, we keep getting the runaround and told they would call me back in 24 hours. Now I have to file a lawsuit along with contacting the CFPB. I could have went somewhere else, but gave them a try due to reviews. They also kept changing my pick up time and date and telling me to go back and repurchase the car to keep taking my money.

We wanted to sell our car but were not trading in for another car. We got bids through Edmonds, Kelly Blue Book, and several dealers. Carvana came in with the highest offer, so much so that we were sure there was a catch. We were honest about the state of the car, sent in pictures, and uploaded our title and driver's license information. We set up an appointment, positive that we'd arrive and they'd give us some reason why our car was worth less than they originally stated. Far from it! We arrived to find a friendly, competent person waiting for us. He quickly assessed the car, had us sign some papers, and handed us a check for the full amount they had originally offered. We were out of there in 20 minutes. Honestly, it took us longer to move everything to our other car than it did to complete the sale. We definitely would use Carvana again.

I bought this car while laying in my bed before I had to go to work. It took me maybe 15 minutes since I already had done the pre approval process. They made everything so easy. Delivery was a breeze and I LOVE my car. Thank you, Carvana!

Their website appears to make it very easy and seamless to sell your vehicle to them, that is not the way it is. The price offered was really good. I would even admit to being above average. Their payment process was my concern. After reading some recent reviews of bounced checks and problems getting paid, I requested a cashier's check or to have the individual doing the pick-up meet me at a local branch of their bank. I wanted to verify that the funds were available (the check was good) before Carvana transported my vehicle away, remember you are signing your title away to them at the time of pick-up.

I sold my 2016 SUV through Carvana at a very fair price that was competitive with other online wholesalers and dealer used car departments. The online offer process and follow-up email/text communications were clear and easy to use. The appointment/pickup scheduling process was easy as well and very quick. Overall, a great experience that will bring me back to Carvana in the future.

First and foremost, selling our car was done effortlessly and Professional. I must admit a little skeptical at first due to the process of having it all done "Online";, however they made every process to make sure it would be done smoothly and....it was!! Super happy with how this whole process was handled, truly AWESOME!!! From the time you start process until the finish (taking car in) everyone was AMAZING!!! Will definitely return when ready to sell our other vehicle, for sure. Highly recommend!

Very easy website to navigate. Good selection of vehicles and fair prices. Easy pick up, I completed the complete transaction from the website. Very happy with my purchase. Love my new car. I would purchase here again.

Before leaving Carvana with my new car, the person bringing it out to me said there was a cosmetic issue on the driver's seat, it had a rip in it that was not disclosed. She proceeded to submit a ticket for the seat to be repaired. After she submitted the ticket I noticed that the battery light was on. She checked to make sure it was charging and it acted as it was but she said to take it to a Firestone location to have them check it out. Firestone is one of their “Preferred” repair facilities. We went straight there and they checked it and said nothing was wrong, the light would go off soon.

Overall, I am satisfied with my experience purchasing from Carvana. I was a little hesitant based on the poor reviews I had read. While overall content and found my dream car, I would only give 3/5 stars for a few reasons. Their in-house financing is based on unrealistically high-interest rates that do not seem to be based on personal credit score and the fact that they are unwilling to negotiate on trade-in or sale price.

I had an amazing experience selling my car with Carvana. The person they had pick-up my car was very nice and personable. He explained everything to me with the paperwork and made the experience easy to do. I would definitely use Carvana again!

I recently sold my vehicle to carvana. It was quick & easy. Got my offer online, had them pick it up & was paid by check when they picked my car up. The employee who picked my car up was great, she made the process so easy. I was done with my portion of the sale in less than 10 minutes.

I went to Carvana to sell my car. It's 12 years old and I was honest. One accident, small scratches in the paint, but overall great condition. I got a price, uploaded everything they needed and two days later, the price dropped by $3000. They said that the condition of the vehicle was changed from great to "just okay". Are you kidding me? The vehicle has low, low miles, but looks almost brand new! There's no one to speak to and if you do get an "advocate" their answer is final deal. Take it or leave it. I'll leave it. Thank you very much. You're better off to try CarMax or just sell it on your own.

The Carvana representative showed up at my house to pick up my car but told me that he “forgot my check”. He stated that he would lock up the car and “return" next week with my check. I told him to leave.

We bought our second car from Carvana in the last few weeks. While the experience is painless and they have good selections, our car had an undisclosed dent in the passenger door. After reporting the dent, Carvana was unwilling to do anything about it. We found this to be deceptive.

Communicating information online was easy. The selling process was fast and painless. The person that took care of us was very pleasant. I had to reschedule and that was so easy! I would definitely recommend Carvana if you want to sell your car.

The dealership only wanted to give me pennies on the dollar for my trade-in and I was looking to sell my vehicle without a hassle. Enter Carvana. There are other sites that offer a similar service but they offered me the highest payout. I answered all of the questions (truthfully) and had an offer within minutes. Once I confirmed I wanted to sell, all I had to do was upload a few documents, schedule the drop-off and collect a check. It was that simple. I would 100% recommend anyone to give them a try.

A few years ago I had a great experience with Carvana. Their cars and service was great. Unfortunately it seems that their customer service and car quality has dropped significantly. I tried to purchase one minivan from them and the car clearly smelled like cigarettes. I used their return policy and got a new minivan. This time the smell was even worse. They even tried to mask it with a car air freshener.

The entire experience was simple. All my questions and concerns were answered immediately. The Carvana experience of putting my token in the vending machine and my car wash dispensed was awesome!! I will buy all my cars from Carvana. I just want to say thank you to the entire Carvana team!!!

Ok so overall, the Carvana experience was okay. Selling my vehicle to them was a breeze. No complaints there. The vehicle I purchased there was fantastic and I absolutely love it. Now to why they lost 2 stars. If I was either just selling or just buying or even financing with Carvana it would have been seamless. Where the issue came in was in bringing in a third party lender. The training with the "advocates" is not consistent. Many didn't even understand how to work with another bank and figure out the basic math of the trade. When my bank (who was the same for both my trade-in and the new vehicle) created a draft letter minus the amount that was owed on my previous it took 12 hours of phone calls over 2 days to connect my bank (EECU) to Carvana. My banker was beyond shocked to see how no one understood what they were doing. I almost cancelled the whole thing.

I purchased a 2015 Chevy Spark from Carvana. I scheduled a delivery WEEKS in advance and then 45 minutes before my time window was up, the delivery was randomly rescheduled. I had to call to even figure out why, no one called or alerted me as to why this was being delayed. Fast forward to my rescheduled delivery date - I chose the 5-8 pm delivery window. Considering this vehicle had ALREADY been delayed once, you'd think they would prioritize delivering it to me as soon as they could. Nope, I was the last scheduled delivery that night at almost 8pm and getting my vehicle delivered in the dark.

STAY AWAY FROM CARVANA! It's been the most stressful month I have ever had in my life. The website is really well done and you think it'll be easy and fast to get your car.. It will not. Their customer service is incredibly bad, every time you talk with a different person and everyone tells you something different. It took me more than one month to be able to pay them via my lienholder, they make unreasonable requests with 24-hour deadline out of nowhere. It was so stressful! They do not answer calls from lienholders, they cannot do 3-way calls with the bank, they do not accept wire transfer (this they told me after they gave me their banking info!!!!). And every time they tell you that if you miss the deadline you'll have to start all over again.

Never buy a car from Carvana. 1st I was told I couldn’t test drive until I signed papers and car was registered. Then I test drove and car made all kids of noises and vibrations that 2 weeks later they still haven’t fixed. Failed MA inspection for left headlight assembly and keep getting told it’s an out of pocket expense for me and they refuse to cover it even after they said if the body shop advises it needs to be changed then they would. Yet again claim denied. So I have a 32k car that I can’t legally drive and carvana and their warranty company refuse to do anything about. They say you have 7 days to swap but tell you they will fix the issue if you bring it to one of their preferred shops and get an estimate but drag it on past the 7 days so you're stuck with it. I’m left with no choice but to acquire legal council to do something about this expensive car I can’t even drive yet they refuse to repair properly.

Carvana picked up vehicle - seamless process. Carvana handed over a check, we handed over the title and keys, and they drove off with our car on their Carvana flat bed truck... Only problem? Their check bounced one week later. Request for payment has been met with shifting blame. If not resolved in the next 24 hours we are filing a complaint for stolen car. We were warned of so called certified checks from buyers on Autotrader and therefore avoided that platform. But did not suspect the same from Carvana.

Absolute worst experience EVER! Please keep in mind that I DO write both good and bad reviews a lot but this review was a MUST! I ordered my car online and was given a 9/1/23 expected delivery date. On 8/31, I was informed that upon transport, the side mirror had been knocked off and needed to be replaced, new delivery date was 9/8. On 9/7, I was informed that the car had not yet been repaired and that the new date was 9/14. When I FINALLY received my car, there was a HUGE scratch on the driver's side door, obviously from when the mirror was knocked off that clearly had been tried to be covered up.

I bought a Ford Focus with approximately 44,000 miles on it on June 2nd. Today is September 19 and the car is still in a garage. As soon as I picked up the car, I noticed that Carvana did not do their job and test it prior to putting it on the market. The car stalled out numerous times. I called immediately. Since then, it has been in 3 garages and is finally at a Ford repair facility. Carvana's guarantor "SilverRock" fights every claim and makes it incredibly difficult for any repair facility to work with them. This Ford dealership put the claim in for repair 2 weeks ago and they still have not gotten approval from SilverRock to fix the car. Bottom line: Carvana sold me a lemon that they did not test drive and now I can't get their insurer, SilverRock, to make the repairs. It's been the worst car buying experience of my life. Carvana does not care. They just run you around in circles.

Carvana is the only way I would purchase a vehicle or sell one. Extremely quick, courteous and professional! Great vehicle when I purchased it from them and still great when I sold it back to them. Will be a great car for someone!

After getting quote from other companies Carvana was by far the best. The process was very easy and I got paid exactly what I was promised. Everyone was very nice too. :) It was just like the commercial.

From start to finish, my experience with Carvana was smooth and professional. I was looking for a place to sell my vehicle and felt I had been given a bit of a runaround by a dealership who had reached out to me to buy my car. After that experience, the many Carvana advertisements and commercials I had seen came to my mind and I thought I would check out the website and see what kind of experience they offered. I found everything to be straightforward and user friendly.

I began my experience this time with purchasing a 2016 Audi Q? The day before I was supposed to have my vehicle delivered I received an email informing me my purchase was delayed A MONTH due to delivery issues. However after speaking with a representative over the phone, I was told it was mechanical issues that caused the delay. So I decided that was a no go!! I went online to purchase my 2nd choice, which I still really liked. After purchasing and setting up my delivery date, I received a message that delivery was also going to be late but only about a week this time, so I went with it.

Carvana had some good points:

Selling our car through Carvana was easy and stress free. Fill out a questionnaire about your vehicle providing some current details - receive a quote within minutes. On the day & time of drop-off, the inspection and paperwork took less than 30 minutes. 10/10 recommended.

I went online to see what my car was worth. Please note we are a multi-car family. Since Covid and permanently being sent to work from home my daily saw less than 2000 miles a year for the last 3 years. I got offers from 3 websites, one being Carvana which was the highest offer. Remember I am not trading in or purchasing another car, just selling. After providing all my info to verify they sent me an email a day later saying it's a done deal. I was still skeptical because it seemed too easy but having I thought let's see how this plays out.

I started searching for a Toyota truck at the three local Car Dealerships. No one had what I wanted, Plus I was not looking forward to going to the dealerships, because it is like going to the Dentist. You know it is going to hurt. I started looking online on a Wednesday morning and went to the Carvana website and by late afternoon found the truck I wanted. I filled out all the info and paid cash and had the truck delivered the next day. The delivery driver was on time and super helpful. Answered all my questions. The online people were just as helpful with any questions that I had. The bottom line is Carvana is a Stress free way to buy car. Now I will never have to ever go to a Auto Dealership again.

Hit the easy button! We entered the license plate and description of the car and received a quote in minutes. Loading the documents that are needed (title, license, etc.) was simple. The email updates throughout the process were very informative and simplistic. Dropping off the car was OK, the building needs more signage. Beyond that, the check in process was quick and thorough. You do sign a Power of Attorney for just the title transfer, which was different. But that is similar to a real-estate transaction. Received my check that matched the quote, a copy of the bill of sale and was off. Again, hit the easy button!

I was in an emergency situation where I had to sell my car in order to pay for repairs on another car our household had. Not only did Carvana give me a very fair offer on my car (compared to a used car lot), but the ease of making an appointment and the process was super simple. The gentleman that came by the house was very friendly and knowledgeable and was at my house no more than 30 minutes (I did have everything ready for his arrival). My car was picked up within a few hours after that and by that night, the payment had been automatically deposited into my bank account. Not only would I recommend, but I would also definitely consider using them again if necessary.

The positives: Easy trade in with a fair price. The employees who did deliver were pleasant and helpful. Negatives: Shipping costs are quite expensive and nonrefundable. You can get cars near you for free but really limits the available cars to choose from. Several cars were improperly advertised which cost me 599$ for shipping for a car I would not have chosen had I known. Another car I was looking at stated "black" when actually "imperial blue".

I was so worried about doing this online but wow it was so smooth. I will be doing it every time. It was so fast. The driver was gone in 15 minutes. All I did was sign four papers and had my check at the last one

We got an offer from Carvana before going to a dealer to purchase a new vehicle. The dealer offered us $5,200 less than the Carvana offer and told us there was no way they could even close to that offer. We left and decided to see if the Carvana offer was real. It was! We supplied a little information and 30 minutes later we got a reply that it was approved. We dropped the car off the next day. It took about 20 minutes and we walked out with our check. We bought the car we wanted with the extra $5,200. Carvana made the transaction easy and hassle free. Just be honest with them about the condition and details of your vehicle and you can sell your vehicle quickly for a great price.

My experience with Carvana and the sale of my vehicle was absolutely amazing. The Carvana offer was substantially higher than the other dealers I went to, there were no games. Carvana gave me an offer and that is what I got. For the other Dealers, I got an online offer and when I went to them the offer was very low. I went through the Carvana online process, I made an appointment for my car to get picked up and it was a fast and perfect transaction. My offer was a direct deposit to my bank. I highly recommend Carvana!

I sold my GMC to Carvana because I needed a larger car for my needs. They made me a good offer and when I accepted they were very helpful walking me through the process. My car loan was paid off quicker than promised and the entire experience was a good one. When I dropped off my GMC the staff was very courteous and the entire paperwork process was completed within 15 min.

We are very happy with the experience of selling to Carvana. Easy, efficient, paid well! This is our second car that we've sold through Carvana, and we have been happy both times. Thank you for the service.

Carvana advertises that everything is online but they lied. After I signed all the online paperwork they demanded I sign a paper copy which was completed differently from their online forms. I had to spend 3 hours closing the deal since I had to compare word for word the paper documents with the documents they admitted they had received and signed online. Extremely frustrating. They also used a state of Illinois form that by its own terms should not have been used in the situation. One of the paper forms was a copy so faint I couldn’t read some of the provisions.

I bought a Mercedes Benz SLK 300 convertible hard top. It was delivered on Sept 2. Drove it one day and the hydraulic oil from the cylinders were leaking onto my seats after putting top up. Took to the mechanic and they said they couldn't believe Carvana would deliver knowing they were leaking. It was very obvious when testing top going up and down. So car is in shop until tomorrow Sept 13. Drive it One day. Evidently Carmax uses Bridgecrest financing. DON'T LET THEM FOOL YOU. INTEREST IS COMPOUNDED DAILY!!! YOU WILL PAY A RIDICULOUS RATE OF INTEREST! Get your own financing or pay in full. I know the paper I signed said APY but this definitely not the case. Bridgecrest staff is very rude as well.

I loved them! Everyone very upfront. Answered all questions. Made offer.. I received numerous offers. 6-7 but no one could top or match what Carvana offered so in 2 days Sadie was in my driveway handing me a check and taking it away! Very painless. Didn’t hurt a bit! And now my bank account is a lil fatter too! I would give Sadie 10 stars if they would let me. ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

I was amazed at how easy and stress free the process could be for purchasing a vehicle. Carvana honored their commitments and time frame and were available to answer all my questions. This process was legit and I would eagerly do it again for my next purchase.

Carvana delivered the vehicle on time but did not tell me until the morning of the delivery that the vehicle did not have an AC unit. The vehicle was advertised with power windows and AC but it had neither. I attempted to get a voucher or discount from Carvana but they said - too bad, accept the vehicle or reject it, you have 7 days to decide. NO negotiations! They lied and falsely advertised the vehicle but that being said, I had the choice as to keep it or not. In the end, the vehicle was in such outstanding condition, I kept the vehicle. When doing business with this company, buyer beware!

After providing the required details of my car (VIN, mileage, assessment of the car's condition, etc.), Carvana gave me an offer for my 2020 MINI convertible that was about $3000 more than what any of my local car dealerships offered. Using their website, I made an appointment to bring the car to their Philadelphia location.

We sold our Honda Fit to Carvana before relocating out of the country. I have to say, this was hands down the best car sales experience I’ve ever had! From getting a quote to scheduling a pick up and getting paid within 1 day, all was just seamlessly working. I can only recommend!

This is the 2nd vehicle I have purchased through Carvana, and both times it has been smooth and simple - So much better than going to a dealership. They dropped off my new vehicle and took my trade-in with no fuss. Quick approval process, quick delivery - and they are even handling the registration for my new SUV.

I sold my car with Carvana and it was the easiest experience! They have a great deal for my car - better than any dealer or other competitor offered and offered an appointment bright and early the next day. On site - the experience was quick and easy - Pam at the Milwaukee Carvana was thorough, ready for me, helpful and made it so comfortable and put me at ease. The constant communication about what to expect was so helpful.

First off, the online car buying process was exceptional! I love that I did not have to haggle prices or speak to a sleazy dealer. I was able to quickly choose the car I wanted and within 20 minutes, I had everything ready to schedule a pick-up time. That brings me to the downside, the in-person bit (the reason for three stars). I scheduled an appointment to pick up my car on a Friday at 12:15 pm. I showed up a few minutes early and went inside, where I was confused. There was no one at the front desk (or any employees around), there were about 5 other people in the room waiting, and we stood around for about 10 minutes before I saw an employee (but they were talking to another customer).

We purchased a vehicle from Carvana and two months afterwards, while we were on vacation, the AC fan went out. This was corrected with a bypass pulley until we reached our destination, at which time we took the vehicle into one of their approved mechanics. While there, they had to replace the AC fan, replace the battery, and repair the entire radiator system. In doing so, they used a sealant that later led to the head gaskets being damaged beyond repair. When the head gaskets finally did blow, we were still within the three month warranty, but a hundred miles or so over our allowed miles. Carvana refused to help with repairs, but a rep said he would start a delayed buy back. Two weeks later, we still had not heard back from them. So, I reported them to the BBB. They refused to work with us through the BBB.

I was able to sell my car through Carvana so easily. I got more than our local dealer was willing to offer, the pick up was smooth and fast (the technician was so fantastic too!). Would recommend selling your car through them to anyone!

After deciding to purchase a vehicle and compared and contrasted the offers from Carvana, I moved forward with the purchase. All the boxes checked, all the documents uploaded, money paid through my bank, delivery set, I receive a notice that I missed a deadline. I reviewed all deadlines set forth and met them. The proof of insurance deadline was to be a few days before delivery so I was in contact with my insurance provider getting this handled early so I could upload and have no problems. I went to the Carvana site to get the VIN number and find the car had been cancelled and another person was purchasing it! I was so shocked! I went to my bank website and sure enough, the money had already been paid to them.

Vehicle I bought overheated 2 hours after purchase. My car has been in the shop since the day after purchase which has now been 9 days. While Carvana warranty is covering the major issue, I am now past my 7-Day return window and have only driven the car home from the dealership and to the shop. The representatives acted like "no big deal you can swap the car". There were no exact vehicles with the same terms. If you sell a car and it has to be put in for repairs the next day, the return period should start when the repairs are finished. There is no way there was a thorough inspection (as they claim) done. There is a coolant leak and the reservoir was bone dry when we checked it. Sucks that a payment will be due in 3 weeks and I haven't even had the vehicle, but we all know big companies don't really care about us little people. Hoping I have no further issues but I won't hold my breath.

Our Experience selling our van to Carvana was great. The Carvana associate Henry was very nice, punctual and very helpful in completing our transaction. It was a great experience, I would recommend to others.

I absolutely loved the entire process. Easy to reach a live person if I had add'l questions. Search filters were precise no hidden expenses. Large selection of vehicles. I will definitely use them again in future auto purchases!

Overall the process was A LOT easier than visiting a car dealership. I chose the car I wanted, compared a couple, traded-in my car, paid the downpayment in less than 30 minutes all online. I set it for a few days for pickup. I had a 10 am pickup appointment for my new car, so I figured that since they had all they needed, I would be in and out within 30 minutes. I was there for almost an hour and the vehicle didn’t get cleaned the way it was supposed to have been but it was no biggie since I declined to wait longer for it to be cleaned. There were no floor mats and I was told they would be here in a month. I did have the opportunity to see my car come out of the vending machine, got a token to take home with me, and love my new car! Despite any issues I WOULD certainly use Carvana for another car purchase. The staff were nice and attentive!

In June of 2023 I purchased a 2021 Toyota from Carvana. Carvana has a 7 day return policy if you do not like the car - I thought everything was fine until about 3 weeks later when it rained and my back car door started to fill up with water! Carvana also has a warranty through SilverRock that if something happens that they will cover the damage for a 100 dollar deductible if you bring to a preferred mechanic. I brought it to one of their mechanics who immediately said that there was damage done to the back door and that it had been repaired improperly. Carvana had provided a CarFax report that showed no damage was done to the car so their CarFax is not worth anything! SilverRock then denied my claim for a new door as they said it was a "cosmetic issue".

I ordered a car on Carvana. Paid upfront, of course. Then, the day before delivery date, I get a message that it was delayed by a week. Same thing repeats over and over. Eventually, after a month of this, I had to simply cancel the order and buy a car from a local dealer instead. The most frustrating thing was, besides always getting notified about the delay the day right before the scheduled delivery, was there was no tracking information on the car at all. The customer service representatives at Carvana could not tell me where the car was, or what was causing the delay, or even if the car existed at all or if this was all a scam. But each time, they would swear that it would be on time at the next delivery date. Which it never was. How can a business ship something as valuable as a car without tracking it at all? It's inconceivable.

Fast and easy to deal with. I will recommend. To everyone I know. Thank you very much Carvana. The lady that brought my car was very friendly and courteous. She is a very good looking girl. I had no problems getting the car I wanted.

This experience has been absolutely terrible, no one wants to do their job but wants you to fork out hard earned money. I had to order this truck 4 times because the deadline expired because no one verified my income, had to pay $600 to have it delivered to my area, got an email that says it's 1.5 hours away from me but they keep delaying my delivery because of a "logistics" error, if we don't pay our car note on time we have to pay late fees, we don't pay past that it gets repossessed, I am now out over $2000 because I don't have a truck for work.

The whole process is very easy. Financing was quick and easy, but interest rate is high. I think the vehicles are a little overpriced. The vehicle is nice, but detailing was very poor. There were smears all over the windows/windshield and I found food down in between the seats. Gross! Other than that, I am happy with the vehicle.

I sold my electric car to Carvana. The process was seamless. I got a quote online and the price was higher than any other competitor. Submitted the documents online and then scheduled a pickup. It was excellent. The customer service and representative Orin was amazing. I highly recommend it.

I bought my car online and picked up approximately 4 days later. As soon as I get into the car, there is a HIGH smell of cigarette smoke and the interior is filthy. When I call, they offer to send me a check to do the detailing they should have already done prior to giving me the vehicle. The check will arrive in TWO weeks. They do absolutely nothing to make sure these vehicles are fully prepared for the next owner. When I call to voice my concerns again once I noticed more basic work was not done, I was hung up on and never called back. Carvana sucks and I would never recommend anyone buy from them.

Communication from Carvana was excellent. They made it extremely easy to sell my car to Carvana. A totally hassle-free transaction. They paid what they originally offered. The driver, Colleen, arrived on time to pick up my car and was very professional. An EXCELLENT experience all around!

I recently sold my SUV to Carvana and I was able to get a quote after answering a few questions and providing some pictures. Price was above dealer and slightly below KBB for private sale. I accepted the offer and when I dropped my car off it took less than five minutes and I had a direct deposit next day. Best sale experience I have ever had.

I've purchased from Carvana before. It's always been a good experience. Prices are a bit high right now and I wish they'd lower them, but good even so. I wish they'd go a step further and honor some of the manufacturers perks like a free tank of gas, free subscription to technology features, etc., but what used car dealer does that? Also, they should spend a little more time detailing and cleaning the car. It is really good, but a few things were missed.

I wish I'd seen these reviews before I decided to buy a car from Carvana. I did buy one and I arranged to have it delivered because I do not drive in Louisville, KY. Everything went fine until my delivery date. The day before, I got an email saying there was a problem with their haulers. I should call to arrange another date. I spoke to a very rude woman who informed me that I had to understand their problem. She said I had to call the 800 number to get another delivery date. I called the number, waited and waited, finally got Tyler. I explained my problem, he said that he was in another department and then suddenly, I was cut off. He'd transferred my call without telling me. I spoke to Joanne, who was very professional and helpful. She gave me another delivery date, which was yesterday.

When I sold my JEEP WILLYS and Kelsey was my contact person. She is very personable and professional, she made the whole experience easy. The only negative issue was with Carvana and the Carvana site because as with most JEEP owners I had over $1000.00 accessories that could not be taken into consideration when valuing my JEEP.

Engine light went on with in 3 days. It went out after putting gas in then it went on again in a 2 days. Same thing. Put more gas in then it and it went out again... It came back on again. I will have it looked at on August 31st. This should not happen after just buying a used car from Carvana.

I thought buying a car online would be easier than at a dealership. Boy, was I wrong! at least with regards to Carvana. I placed my order over the weekend and selected a delivery date for the following Wednesday. Awesome! I thought. Then at about 9:30 on Monday morning I got a text from Carvana that I had until 10:45 to submit proof of insurance. But there was no way I could shop for and get new insurance in just over an hour, so I missed the deadline. I thought it wouldn't be a big deal, but turns out they cancelled the order. Someone could have bought the car I wanted right out from under me and there would have been nothing I could do. I had to re-do the order, and this time I had insurance card ready to go. I was promised a delivery for that Friday. Come Friday morning, I receive a text from Carvana again. I assumed it would be that my car was on the way, but oh no, the message informed me that my order had been cancelled due to a 'system error'.

I received more than 5 offers for my 2018 Infinity Q70 and Carvana had the highest offer. The selling process was completed quickly, dropped the car off within 5 miles radius, and received direct deposit within 2 days. Would love to deal with Carvana again.

Reviewed three sites for selling my mother's 2011 Lincoln MKX. Chose Carvana because they offered pick-up, which would have added an additional charge (I didn't know this in the beginning), so I chose to deliver the car. Had a nephew with a negative experience with another wholesaler, so chose Carvana. What an easy experience. Price offered was close enough to the top price that I was happy. Would consider them another time.

EXTREMELY upset to find a sizeable dent in the hood (body work required) when my car was delivered. I had the delivery driver fully document the incident with pictures and written summary. The dent was NOT DISCLOSED on the Carvana site BUT 3 minor scratches/scuffs were documents that you could barely see. Also, the technician check-sheet utilized to buff, touch-up and fix minor discrepancies was in the glove box. Everything was documented and circled on the sheet, but NO DENT. The dent more than likely occurred during delivery. I was bounced back and forth between Carvana and SilverRock insurance about 4 times, each claiming it was the other parties responsibility.

Took over a week for them to approve paperwork I sent three times. The paperwork was the same, it wasn't until I called that they realized it was the correct paperwork. When the delivery date to my house finally came, I was contacted and told I had two options: 1 make the 2-hour drive and pick it up myself, or 2. Cancel the deal. Was told there was a problem transporting the vehicle because of the emergency brake, yet, I paid for it to be transported from Arizona, I believe. It didn't seem to have an emergency brake problem then. Of course now I am the one having to determine if there is indeed a brake problem. They tell me there is a 100-day warranty and even gave me a name of a local shop to look at it which will cost me $100. Problem is no one in my town uses the shop where their 100-day warranty is offered. The whole process is extremely slow. Won't use them again.

I sold my car to Carvana and it was the most pleasant experience of car buying/selling. I entered all my vehicle information online and got an offer from Carvana within minutes. Interacted with their support team on the whole process and it was surprisingly very pleasant. No haggling, no waster hours at the dealership, no stress selling. Simple process, you enter the details, accept the quote (if you like), upload required documents, schedule a pickup date and time and Voila! The Carvana agent was super friendly and was dot on time. I will definitely think of Carvana the next time I want to buy/sell a car. Best, MAK

So this is a general rundown of my overall experience with Carvana and SilverRock. To save time I won’t even talk about the first car I got from them because I returned it within six days. (It had undisclosed damages). This review is geared towards the vehicle that I have now which I have had for a total of nine days. When I went to go pick up the Jaguar truck, I noticed three chips in the windshield. I told Carvana right then and there and they told me to call the warranty company SilverRock. SilverRock said they will not cover chips in windshields. I got this vehicle on a Wednesday, by Saturday night the engine light came on, the warranty company, SilverRock, obliged it to me, taking the vehicle to a Jaguar dealership to get inspected, they found a bevy of problems that the Warranty refuses to take care of so let’s do a quick rundown..

I will not purchase another vehicle from Carvana and would not recommend Carvana to anyone. When we first approached the vehicle we noticed it was missing the side fender and there was a hole in the front of the car as a result. The field advocate didn't seem very concerned and filed a claim for the missing piece. Then after a short test drive we specifically asked our field advocate if we needed to note every issue with the vehicle. He told us no and that we should do all that from our Carvana dashboard when we got home.

I have use websites before to look at cars and even chose many vehicles based on what was available on the site but this is the first time I was able to complete the entire purchasing process online in less than an hour. The selection was great and what you see is what is available. No gimmicks or changes when you get to the dealership. The process at the dealership took less than 15 minutes. It was an awesome feeling getting the deal and the car you were told with no strings attached. I will use Carvana for all my future car purchases.

If you purchase a car from Carvana, make sure you refuse the car on arrival if anything is wrong with it. The Audi I ordered was black. I arrived and it was blue. Headlight was out (HID bulb), wipers needed replacing and the service alert was on the dash upon startup. I attempted to use the 45 day warranty (Silver Rock) to fix these items and was told they weren't covered. So I have to pay out of pocket just to get my NEW vehicle inspected. Terrible way to run a business.

I was somewhat skeptical about purchasing a vehicle through the internet. However, I found the process pretty simple and straightforward. I found the perfect car for my granddaughter for her 16th birthday. I was somewhat disappointed that delivery was not available as I had to drive 400 miles round trip to pick it up (also had to find someone to ride along) but the car is home!

This is the 2nd time I purchased a car from Carvana. And it was awesome and great. It is always easy and fast and efficient. I hate to go to a dealership to purchase a car. I love Carvana is available for use. This way of buying a car is heaven sent. It is easy and if you have any questions someone is always there for assistance. Thank you so much my car is good. Both cars were efficient and last a long time. I refer everyone to Carvana you can set your own payment and if you want to pay down or not, this is the life. Thank you God for the person that invented a new way to buy a car.

We bought our daughter a car from Carvana and it was delivered on August 3, 2023. To make a long story short we noticed a lot of noise in with the brakes, so we took it in and the mechanic told us the brakes, rotors, calipers and tires were all in need of replacement. Silver Fox, the 3rd party responsible for repairs, approved the brakes, rotors and calipers to be replaced but they did not approve new tires because the tread was deep enough. BUT the problem was the tires were dry-rotted between the treads. Day 9, 2 days after the 7-day return policy, the back tire blew out and all 4 tires had to be replaced and Carvana would not do anything to help because of the 7-day return policy had passed. I know they have lost me as a customer due to their shady business. I hope others have better experiences than we did.

This was the easiest process I have ever experienced in selling one of my used vehicles. In fact, I sold both my cars to Carvana. They provided me with a fair offer. I chose to take my vehicles to one of their locations. They inspected and drove each car. They had instructed me as to what documents I needed to have with me. They had the paperwork already for me to sign. They deposited the funds directly into my bank account and I had the funds in my account within less than 2 business days. They advised that we needed to inform the DMV about the sale to release my liability for the cars and provided the website and odometer reading in order to take care of online. The customer service was excellent!

I am very happy to sell 3 cars with Carvana, the process and estimates very good. I would like to buy a car from Carvana, but not easy to finance, because they request downpayment too much. Not win and win in this business.

My search for a car brought me to Carvana and at first I was very pleased with the ease at which I was able to browse tons of cars without annoying pushy sales people. The car buying process on Carvana is extremely stress free and easy. However once you get your car I strongly advise that you proceed with caution. After driving the vehicle for approximately 50 miles I noticed some serious issues with the vehicle. While driving on the highway I noticed the vehicle would shake and pull strongly to the right. I immediately brought it to my mechanic, who I have known for years and trust. The diagnosis was very disappointing. The vehicle came New York State inspected. So I wrongly assumed everything would be OK. Apparently Carvana inspected the vehicle at one of their centers. And Apparently the vehicle was pushed through inspection.

This is actually our second experience with Carvana, my husband bought a Jeep Renegade from them in 2020, and our experience then was perfect. When it came time to get a new car for me, I did not want to deal with dealerships after visiting a few and getting the runaround. They made the entire process very easy, there was a little bit of a snafu with my paperwork, but I called them and they fixed all of it while I was on the phone with them. Pick up day went as smooth as possible. The car vending machine was fun, and we were in and out in less than 25 minutes. I was a little worried about the registration process after reading several reviews, but they had the plates on my vehicle in the registration in the glove box before we even left that day. My car looks and drives like it's brand new and I could not be happier!

Carvana offered me $3144 over the dealer from whom I chose to buy my new car. This out weighed the sales tax savings I would’ve had with my trade-in by more than $2000. It was also about $1000 more than Carmax was offering me. The experience was great. It was a fast exchange once I reached the Carvana location with my car. People were very helpful and personable. It was even a very easy process online before my scheduled sell date. I highly recommend them.

From the start to the finish the most professional easy car purchase I have ever had. I will definitely purchase from Carvana again. On delivery day, I was notified every step of the way until the car was in my driveway.

The shopping experience overall was standard. Lots of paperwork uploading, photos, DL, Utility bills. The norm when buying a car. Dealing with customer service was a hassle, wait time is always 10 min or more. After deal is done, customer service numbers they give you don’t work anymore. Chat is all you got. Delivery was fine, I test drove, couple of things I noticed. Tires were worn down, brake not so great and alignment was totally off. During the 7 days of return policy, the Engine service light came on, THANK GOD. To get the 100 warranty, again online to find a Silver Rock certified repair shop. I took it to a lo Silver Rock (SR) certified repair shop.

OK first. I like the vehicle I bought. It is just what I was looking for and the price was about what I would have paid a local dealer if they had what I was after. They did get me for an exorbitant shipping fee though $1700.00. The problem is they delivered the truck and when I got in I discovered the radio doesn’t work. I also noticed a half consumed bottle of water in the armrest cup holder indicating that someone was likely working on it before they shipped it. Now for me to get this fixed, I must make an appointment to take the truck to one of the authorized service facilities that will even look at a radio problem, let them claim they can’t fix it, then wait for them to contact the warranty company and then I wait for the warranty company to approve of me making another appointment at a dealer.

The entire experience was not what I expected. Too much information was asked for in regards to tax forms, etc. I've purchased vehicles at higher value and half the information Carvana asked for was not even necessary. When I call customer service I'm always on hold and the reps don't know much about what's going on. The process took me about over 1 week and then my car was not delivered when promised. I would not purchase from them again.

From the ease of taking your time to look at, research, and decide on the car you want. To making your own payment plan that is catered to your budget. To the vehicle bring delivered right to your front door... Best car buying experience ever. I will never do it any other way again.

The purchasing process and inventory choice with Carvana is very appealing. They will gladly take your money. However, if you need assistance with a change or something is wrong with the vehicle, expect to be at their mercy! A representative will call you back quickly if you need help, but in my experience nothing got resolved without me calling back multiple times, and reexplaining the issue to a completely different Carvana representative only to be told that they will look into it and call you back. They will not call you back. They will also not allow you to speak with the same person you spoke with before. They will not allow you to speak with a manager. Their scripted speech just leaves you in circles, hoping that someone will actually do their job and help out. There is no accountability from their customer service representatives. I've been waiting on a refund for almost 2 weeks!

Process was simple to understand and easy to complete. Matt delivered our new car and explained everything step by step. We’re truly happy with our purchase. I traded in my old vehicle and he took it the same time he delivered our new car. Truly simple and easy process.

Deal was smooth and fastest. They give you a check you can't spend, banks hold a large check for a week, so they have your car but no money to spend for a week that caused big problems. No fair if they have your car and you have no money for it. Roy the guy that pick up car was very impressive, and knowledgeable.

Overall, I had a great experience with Carvana and I have recommended it to others. I received a very fair price for my car without any of the negotiation hassle. My car had a fair amount of damage and I thought I would get very little, but they were able to pay me quite a bit and I left feeling good about the deal. In addition, I was able to be in and out in about 15 minutes for the in person section. Preparing to sell my car through Carvana took about 30 minutes total and it was all online. I was a little nervous because I walked out the door with a large check and I wasn't sure it could really be that easy. It was!! I will say that if you get a check, be prepared for your bank to put a hold on it for a few days to a week. I sold my car on a Monday and my check cleared on a Saturday.

Selling to Carvana was easy, fast and I felt their purchase price for my car was fair. The paperwork, pickup person and entire process was the best!! Had a few glitches with their website recognizing the needed documents were uploaded but when I called they truly has "customer service" and we were able to resolve over the phone. WHAT?

Bad brakes. Bad alternator. Bad radio. Bad tires. Bad return policy. Bad warranty. Bad customer service. Bad brake switch. Engine light on. Remote batteries are dead. Bad vehicle performance. No power. Poor handling. I'm going to call this post, "Cursed". A couple of years ago, my brother bought a car from Carvana, and he had a great experience. So, I figured I'd give them a shot. I'm a big fan of Chrysler Town & Country Minivans, and I have always seen a nice selection of them on Carvana. I prefer the Town & Country because I drive (part time) for Rideshare (Lyft & Uber). It is a comfortable ride, and it holds a lot of stuff. Very practical. So, late March of this year, I finally decided to pull the trigger on one. A nice 2011 Touring L. 90300 miles on the Odo. Very nice. No visible flaws at all (on Carvana). I was not happy about the high interest rate on the loan though.

When it was time to sell my car, I didn't want to think about it. How many quotes did I need to get? How much running around to dealers and getting offers? Should I try to do it on my own? Carvana sent me a great quote in a process that took all of 5 minutes to inform them of the status of my car and my legal ownership. I decided to check with the dealership that'd been trying to buy my car for the last two years, and they quoted me $3K less than Carvana AND wanted me to come in for them to inspect. No thanks.