Carvana Reviews

We had an appointment time for our vehicle to be picked up. We received several texts and emails confirming the time and location of pickup. The day of pickup we received a confirmation text “Thanks for checking on your order! Your appointment is on track and we look forward to seeing you soon. We recommend keeping an eye on your order dashboard”. When no one showed up, we checked the dashboard that said our appointment had been changed from Sunday at 8:30am to Tuesday at 2pm! Shocked because we were leaving the country the next day! And this appointment had been confirmed several times!! My husband searched online and called customer service. The agent said there was no one to call and they relied on email. We were on a time constraint! Then at 11:15 am, we received a call telling us to drive the car 40 minutes from our house and to get there by noon!

I went on their site, put in my VIN number, answered a few questions about my vehicle, and got an offer. The offer was more than one I had gotten on another site I had used in the past so I chose them. I chose pickup rather than taking the vehicle to them. They came out, verified the VIN number, and that was it. The money was in my account that night and my loan was paid off 5 days later (vehicle was worth more than payoff). Easy. Highly recommend over trading in any day or trying to sell privately, both of which I have done in the past.

Worst car buying experience of my life. The first car I bought I loved, but ultimately had to return due to an electronic issue that their in-service providers couldn't fix, and their warranty company's reputation being so bad that the manufacturer dealerships wouldn't work with them at all. Swapped it in for a second car, which is working out so far, but the 3-month temporary registration expired. They then send me an email, the day after its expiration, saying that the registration is still on track to be finished before the temporary registration expires....excuse me? I still don't have the physical plates, and was given no clear answer on their ETA. I was offered a $52 refund "for the inconvenience" which covers less than an 8th of the cost of the rental car I needed to pay for out of pocket. Ensuring customer happiness doesn't seem to be one of their priorities. Steer clear of Carvana. Their downsides far outweighs their perks.

I purchased a car roughly 2 months ago. In the last two days all the crash sensor lights have been going on as if I was in an accident. I went to my local garage and had to look at the car. At that moment I was told that this car was in the front and collision, the CBD2 hook up was not bracket on correctly either, which, in the state of Arizona means you cannot go through inspection. Both times when these lights go on the car goes into a coast mode, which slowly stops the car. That is a wonderful experience when you’re going 70 miles an hour on the highway and this happens. I called Carvana up about this issue, and they told me since it’s past the seven day there’s nothing they can do and I have to go through the extended warranty or pay for it on my own. That is the way they handle a car that they sold with under false advertising. It is sickening how they do not care. I will never buy another car from Carvana again. They truly do not care about the customer and only care about the bottom line!

As a previous employee, I should have known better. I requested an offer on my Lexus - I entered 18K for the mileage and received an offer. I then adjusted the mileage to 17.5K and the offer lowered by $600. I asked, begged, pleaded for Carvana to honor the original offer. There were no logical explanations offered. One advocate told me because the mileage changed by such a substantial amount - 500 miles less. It was a blessing in disguise. I received two similar offers and one higher offer. If you're selling your car, try **, **, **. All of them matched or increased the offer from Carvana. Carvana has a high employee turnover rate and no real customer retention skills. Many of their decisions lack logic are akin to "because I said so". As a previous employee and potential customer, I urge you to take your business elsewhere.

I thought to give Carvana a try by purchasing a vehicle completely online back in Sept 2022. Everything went smoothly until I failed to get the license plate by the time the temporary one expired on Dec 18, 2022. Karl from the senior support team has been assigned to handle my case since my first inquiry about the delay. On Dec 22, 2022, he notified me that the paperwork was with the state and I should expect to receive my license plate anytime soon. A month went by and it never arrived. So I went to a nearby DMV field office in an attempt to get a temporary license plate and only to find out that they never received the paperwork from Carvana.

Carvana sold me a Camry with 10,000 miles that had a very bad alignment and damaged CV. Car was also missing the spare tire and the all weather floor mats that were in the description of the car. I took the car to the mechanic first chance I had and he kept using the words “traumatic” to describe what happened to the alignment and the CV boot. He also used the term “dukes of hazard”.

I had a great experience working with Carvana. While the offer I got was lower than I would have liked (they have to make money), the process was easy and smooth. The young lady who came to pick up my car was on time, polite, professional, and fast. They had a printed check ready for me. I signed paperwork and was done in 5 minutes. I would use this company again.

This was our 3rd purchase from Carvana. We decided to use them again because our previous 2 purchases had been flawless with amazing customer service and we loved the no hassle experience. Again the buying process was extremely easy and we had no issues. In the past we have opted for deliveries to our home but this time we opted to pick it up from the car vending site as it was only 10 minutes down the road. Beware - The pick up process is NOTHING like the description.

Purchased a car over a year ago that had both mechanical and interior/exterior damage that supposed to be fixed. The Carvana delivery guy notated several exterior problems upon dropping off the car. On top of that There were several more concerns that were supposed to be fixed that were approved within the first several days of receiving the car.

I was extremely pleased with the entire process. Providing the required information on the car I wanted to sell only required a copy of the title and a picture of the dashboard. I heard back within hours with an offer that was significantly larger than what my local dealers were willing to offer. We opted to drive the car to the Carvana site and after just a few minutes of checking by the Carvana representative, the previously stated offer was agreed on and we were immediately given the check. The entire process was a win-win situation with the smoothness of the transaction and the price I received.

All I can say if I could rate it negative stars, I would. I bought a car from Carvana 12 days ago. When I first got it delivered there was paint chips. No big deal. Said they would fix it. COMPLETE SCAM! I was going 65 miles on the highway. Paint chips literally flying off my car. I called to tell them about this situation and they pretty much told me to shove it up my butt and had nothing to even say. They said “It’s all checked with Carfax. 150 inspection.” Yeah okay. I don’t know what kind of people work there, but this should not have passed inspection. I will tell every single person possible to NEVER EVER EVER buy a car from carvana. My whole car is just peeling away and they have nothing to say besides the little chip it arrived with and even if I get it fixed they said if it chips again in the same spot not their problem. Everyone that I spoke with was useless and carvana sucks.

Shop at Carvana if you wanted to get scammed into buying a lemon. They will avoid you, send you in circles until the limited warranty runs out and then you're stuck with a broken car, wondering why you spent so much money for a very heavy paperweight. Avoid at all costs.

Before even getting an offer I spoke to a rep at Carvana letting them know that they would have to pickup the vehicle before the 18th. My wife and I were honest which turned out to be the wrong thing to do. We are moving out of the country on the 18th and told them we would need someone to pick it up before then. We asked if they can pick up the car on the 17th or 18th at the hotel which they said no one was available and that we needed to take the 14th or nothing. We liked the offer they gave and did everything they asked. 14th came around and about 30 minutes before the pickup and called and said they needed to reschedule.

If I could give zero stars, I would. Carvana supposedly does a 150 point inspection. They need looked at for fraud. My boyfriend purchased an 80k$ sport car that we would have had to drive out of state for. So to save time he decided to purchase off of Carvana. We take the car for a test drive. It struggles to move from a stopped start. It took 5-10 seconds to even start accelerating and move more than ten feet. It felt like we were in a manual and he didn’t know how to drive it, but the car was an automatic. We thought perhaps it was because the car hadn’t been driven, so decided to go thru with doing the seven day trial with this vehicle, however after driving it over a hundred miles, the problem with the car is still extremely obvious. The concierge at the Carvana location even noticed the problem but also thought it was due to it not being driven, as it’s a performance vehicle.

It was really easy and fast and a real person was available if I had any questions. I wish I'd known sooner how much fun it was and to not be haggled by a salesperson trying to push and talk me into something...I've been looking at the Carvana site for about a month and reading reviews. Everything went absolutely smooth and they detail explain everything, every step.. I just finished my 7day test drive and now waiting on my registration and tag transfer. I would definitely go thru Carvana next time I'm ready to trade and I'm talking to other family and friends to do the same. I still can't believe I sat at my dining room table and bought a car and they picked up my trade from my house when dropping off my new car..sign a few papers, then snapped a pic of my DL and that's it.

Do not ever use this company. I bought a truck from them for my business, they advertised the car as four wheel drive. When I got it I realized they lied and it was 2 wheel drive. After promising they would switch it out they have not returned any of my calls. Gretchen acted nice like she was going to help me and then completely stopped returning or answering all of my phone calls. I have now had to resort to suing Carvana. This is the absolute worst company in America, and it shows from their stock evaluation. This company will be bankrupt shortly, please do yourself a favor and never use them.

Carvana is a class act for sure. Very polite and respectful throughout the purchase. Very satisfied with the car I purchased. I have to give a shout out to the delivery driver. He was very cool person. The fact that this company did not take any money for a week while I tested the car is most fantastic! Will definitely come back to purchase again! Thank You!

These people do not deserve 1 star! This has been the worst car buying experience of my life and at 63 years old, I have bought and sold at least 100 cars. So, I get the car delivered to my house and the driver is nice enough to show me damage to the front bumper he said was caused loading the car on the trailer. The driver is very nice young man and told me he had reported the issue to Carvana and someone would reach out to get it taken care of, but nobody did that so I called in to find out how they would handle the issue. They told me I had to contact their partner Silver Rock who handles these issue so I did. I then get an email from Silver Rock stating this is a used car and they would not do anything to fix the damage.

I was very satisfied doing business with CARVANA. The car selling experience I had was very straightforward & hassle free from start to finish. I would recommend CARVANA to anyone looking to sell a vehicle instead of trying to sell it on their own.

I purchased my 2017 Ford Edge in Aug of 2021 and the car has been nothing but a piece of garbage, it has spent almost half the time I have owned it in the shop, it has left me stranded on the side of the road on multiple times, the car has shut off and lost all power while driving multiple times. I called Carvana to discuss the situation with them and got nowhere. I was told, "We did not build the vehicle so it's not our problem," my problem with that is that carvana claims to do a 150 point inspection on the vehicles they sell. If that is the case they should have caught some of the issues I have had with my vehicle.

Technology can be used to improve the customer experience, enhance their delight, streamline processes and eliminate hurdles. Carvana found a way to utilize technology to make the entire buying experience slower, more turbulent, more rigid, more frustrating and a process that required far more time and cycles than going to a car lot would have. The entire process took WEEKS.

I have now bought 3 cars from Carvana. Two Acuras and one Honda. Two of them I've had over a year and not one issue. The other just recently got in the last month. All three have had zero issues, came as described and in really good shape. The trading and buying process was very easy and straight forward. Highly recommend.

I sold my car to Carvana. The entire process was extremely smooth. They offered a very competitive price and the best part was they picked it up from my driveway. Their automated process guides you very well throughout the entire sales. I loved it!!!

I just purchased my fourth vehicle from Carvana in the last 3 years. I can't recommend it enough. I didn't even have to talk to a person until the day I sign the papers and took the car home. The whole process is just amazing.

Submitted VIN to Carvana online, got a very good offer within minutes. Uploaded a few documents, delivered the car to a hub, had the car checked, signed a few documents, received payment as direct deposit the following business day. Fabulous! Very satisfied.

We have bought two vehicles and sold one to Carvana. It's so easy to do. The website makes it easy. We just bought a 2017 Chevy Colorado, when they dropped it off, they had noted a couple of things that need to be fixed, and within 48 hrs the repairs had been fixed. We also bought a 2019 Jeep Wrangler for my daughter; again so easy. Both vehicles were picked up while watching a movie. I have several friends who have bought vehicles and they love them. Thank you, Carvana!!!

I have no complaints with my recent purchase from Carvana. The website was easy to use and communication with the company was thorough and prompt. The car was delivered on time in great condition and has been functioning beautifully.

Would never recommend using Carvana. After our experience, my wife and I would rather spend the day at the car dealer. We are seniors and the car they delivered needs over $1,200.00 in repairs. We were lied to as to the cond. of the car. Needs front struts (leaking) and brakes are at 15% useful life. Their inspection had options marked as "Passed" that our car doesn't even have on it. What liars when you email them, we always got a electronic rep who would not answer our concerns. We finally got a human "Advocate" as they are called. Told them of the car issues. Referred to many shops but not one was willing to work with Carvana. Shops stated they never pay and they are not allowed to do Carvana's warranty work.

I checked every major source online and Carvana BY FAR offered the most for my used car. Their were NO surprises whatsoever- I simply dropped off the car and had the money wired via ACH next day. The staff was very friendly and the process was fast. I highly recommend them!

I am still shaking my head about how great this experience was of selling my car to Carvana. They offered me 15% more than any dealer. They only requested a picture of the mileage, my license, and loan payoff. They scheduled pickup 2 days later. They showed up on schedule. I signed 3 documents, handed them the keys and they were gone in 5 minutes. They took pictures of the car at the end of the driveway, loaded on the flatbed and left. While they were taking pictures I received a text that the purchase was complete and money on the way. The next morning the money was in my account! My loan was paid off 2 days later. Not much more to say except that everything they advertise is on point and exceeded any expectation I had. PLEASE PLEASE check Carvana's price before you go to trade your car in. Simple to do and you won't regret it!

I purchased my car from Carvana. They say they make the car buying experience easy, fast and hassle free, not true. If you have a problem they have you call this number wait and then call another number. First, they could not locate my payment (Wire Transfer) after almost a week. Secondly, they had to reschedule delivery 4 times. Initially my car was supposed to be delivered on 10/13, then on 10//11 they texted me stating there was a delay and the car wouldn't be there until 10/18, then on 10/17 they texted stating they need to reschedule delivery to 10/20, then on 10/17 they texted stating there was another delay and the car wouldn't be delivered until 10/24. On October 24, 2022 at 11:00am the car came. A nice gentleman went over the car. I spoke to him about some of the concerns that I had regarding the car.

I was scared at first because I'd never bought a car this way. I asked around and everyone said it was easy. I tried it and I must agree it was very easy. After finding my dream car through Carvana, the process was easy and painless. The follow up customer service was phenomenal! The only reason I don't give this a 5-star rating is because they delivered it with 1/2 tank of gas instead of a full tank and it would've been nice had they washed it. Other than that I absolutely love my Genesis!

Our first Carvana experience was in Jan 2019. Pretty smooth transaction; drove to Jacksonville which is about 4 hrs away. Carvana kept their appointment and it was a great experience. This last experience was much different. We signed a contract a couple days before Christmas and was scheduled to pick up the car the following week. All the requisite items were submitted. The day prior I get a text from Carvana that they had to move the pickup date several days later and at 8 am. That wasn't going to work since we'd be out of town. I got online and rescheduled to 3 Jan 23 (3 days after their 8 am recommendation on 31 Dec 22). Driving back from a family vacation mid-morning on 2 Jan I get another text that the vehicle pickup had to be rescheduled to 23 Jan 23. So now we are looking at almost a full month removed from the original date of picking the car out and scheduling a pickup date.

I bought a car in June of last year. It needed four new tires immediately and now requires a total engine cleaning from carbon buildup and new rear brakes. Although I bought their extended warranty from SilverRock and have been paying $100 a month for the coverage, these are not covered! I have lost $3000 in less than six months. Do not buy anything from Carvana! SilverRock's warranty is a joke!

I sold a car to Carvana and the entire process was incredibly smooth. About the only gripe I have was the valuation process. I made a small change and had to wait several hours for it to be reviewed. But, that's a minor issue. The communication; capturing of documents and the pick-up of the vehicle was very smooth. Would use them again if I had a need.

Horrible experience. Found the car I wanted to buy. Completed all required documents, got insurance and submitted everything only to get a email for a quote for my trade in 3,000 lower. I then tried to cancel the order which turned into a two hour ordeal on hold to never get ahold of anyone. Website finally allowed me to cancel the order when app didn’t. Was your told someone would text me back and never heard back from anyone. Go to a dealer. At least you know what to expect. Worst experience ever. Not honest about process.

We felt that the customer service was very good. Any time we had any questions, or needed anything, the people that we spoke to were knowledgeable and courteous. Two very hard things to find these days, and especially with any of the employees we dealt with. From start to finish everyone was great. The process was pretty smooth, and the car was exactly the way it was advertised. The only thing that would have made our lives easier, was if it could have been delivered. We live about 80 miles from where the pickup spot was in Orlando, but we did not finance through Carvana, so they said they could not deliver it. Either way, we got a good vehicle for a good price. We are happy anyway.

I purchased a vehicle in Dec. 2022. No issues with the website. It was efficient and helpful. The communication was abysmal. With a couple exceptions, every interaction was met with short sightedness, defensiveness, and argument. The first part was inconvenient, and a solid indicator of what was coming. I received an email 2 hours before I was picking up the car that it was delayed for 2 days due to "transportation delays". An EMAIL. TWO HOURS before pickup. This should have been communicated earlier and by phone call. I had to find transportation for the next 2 days.

At 69 I'm not only painfully tech illiterate but a proud TECHNO-GROUCH. So much so I've always mocked the whole concept of online car buying despite a half-century of in-person car buying experiences ranging from just frustrating, to comparable to oral surgery! But after two recent failed attempts in one week to buy a used car at auto dealers that well represented the gamut described above, I went to Autotrader.com to further investigate the current state of used hot hatch-backs. That investigation soon focused on VW GTIs; the gold standard of hot-hatches (I've owned two in the past).

My husband and me decided to trade in my car on a Sunday. All documents were submitted on Sunday. I spoke to a representative on Monday to go over the mileage and payoff for my trade-in. The payment was supposed to be $93 a month. Everything was done and I signed the contract to have it scheduled for delivery. I received another phone call the same week lowering my trade-in value which increased my cost of financing. They also increased my interest rate. Now they wanted $114 a month payment.

1) You can use the "free shipping" filter but still pay for shipping. I was charged $790 for "free shipping". No, I don't mean delivery.

The 2020 Ecosport I originally picked out brokedown 20 minutes after leaving Carvana. The local office offered little help and instead gave me a number to call. That gave me a list of repair stations that didn’t want to touch the car because it was so new. They instead said it needed to go to Ford. Carvana said that would cost me $200… $200 on a car I owned for 20 minutes. I ended up asking them to come get it and waited about a week for a second car to be delivered.

I purchased a car from Carvana about a month ago. First, they had to keep rescheduling the delivery, with three different representatives calling me and telling me different obviously fake reasons. The car then arrived with electrical issues which I had to get fixed. Now, after asking for tracking for my plates after getting an automatically message, I am being told plates are not coming and they are unsure why that was sent. The entire process continues to run into issue after issue, I am not excited to go to the DMV when I still don't even have some information that is apparently required.. Thanks Carvana!

Due to personal circumstances my family no longer needed two vehicles and was in need of selling our Volvo SUV. Working with Carvana was a smooth and simple process. The information needed was simple and easy to provide, the communication about transaction was clear and the personal service was professional. The process from cradle to grave of selling the vehicle was the easiest I've ever experienced. Was truly impressed!!! Thank you Carvana.

My experience was so easy from the beginning to end. The staff I encountered were more than accommodating, they were VERY customer service oriented! That was so refreshing, Thank you Carvana for a Wonderful start of a new year.

Went through the process to trade my car in, picked a car, signed my contracts, and had a delivery date scheduled. 24 hours before delivery, they sent me an email that said, “Sorry, we can’t sell you this car. We’ll call you in 24 hours to explain why.” I called them immediately, and got my call escalated to a rep. He told me that they didn’t have the car. Wait… the pictures show Carvana plates on the car, and there was a so called 150 point inspection. How do you do that without having the car? I’m staying very far away from this business. My ** meter is pinging like mad. I had switched my car after this, but I cancelled that too and just went to a dealership. 12 hours later, I had a Charger Hellcat and Carvana is disappearing very quickly in the rear view mirror.

Picked a used German car from Carvana. Very competitively priced, even including delivery. No dealer fees, no negotiations, delivered at the doorstep - what can you not enjoy with that experience. However, do not trust Carvana with doing the right stuff with oil changes and all that good stuff. They underfilled oil in the car. Their tech probably don't know what they are doing. I had to top it up to even drive it without burning through engine components.

I first ordered a Hyundai Tuscon and the night before the first delivery date I got an email that it would be delayed 2 weeks. 2 weeks later I got an email that there was another delay. Carvana could not tell me why. Then I found out there was a tire problem. I switched to a Toyota RAV4 and the night before THAT delivery I got an email that this car was delayed a week. It took me 2 months to get my new car. Then, when the car came, it had only 1/2 a tank of gas and HORRIBLE smelling cherry air freshener that I'm still trying to get rid of. AND the license plate wouldn't attach because there was a faulty screw. The delivery guy told me to take it to a dealer but luckily my husband got tools and repaired it. I would NOT recommend Carvana.

I encountered absolutely no hassle or stress through the entire process. Got a competitive quote online, dropped the car off, money was deposited into my account within a few days. Pleasant staff. Can't imagine an easier selling experience.

This experience by far had been the WORST car buying experience that I have ever had, from a company that supposedly prides itself on convince! My wife and I purchase a Mercedes from Carvana on Thursday December 8, 2022 with an expected delivery of Wednesday December 14, 2022 at 3:45p at their Gaithersburg Maryland vending site, an early Christmas gift for my wife. At 3:30pm on the day of pick up I received a call from Carvana, just as were out the door on our way to the location, telling us the vehicle did not pass inspection and that they have to reschedule the pick-up for Friday December 16th. As inconvenient as that was considering we took the time from work for the pick-up we agreed.

From the start of this process the Staff was courteous and polite. I was very nervous and they were very kind. I would highly recommend them, and already have to many people. Thank you Carvana for making this process easy.

1st time Carvana consumer, but not the last time. Entire experience was seamless and hassle and haggle free! The Carvana representatives were extremely helpful and knowledgeable. They walked us through the process bumper to bumper. They answered all my questions, and I had quite a few and if there was anything they couldn't answer right away they put me in contact with a team leader who could. And with the exception of one representative all went the extra mile in customer service. We found the exact vehicle make, year and model, exterior and interior color AND the all important mileage we wanted. The relief of not having to deal with a car lot representative was a huge plus! I would most certainly use Carvana again without hesitation.

I was very surprised when car arrived 10 days late. Brakes and rotors were actually replaced to brand new ones. Brand new four Continental tires were put on. Car came with actual plate and registration. Not temporary registration or plates. Except for the delay to repair my car's brakes and rotors & put 4 brand new tires. Now delay became acceptable lol. I recommend them only cause issue was fixed and process was very convenient. Also they kept their words regarding perfecting the car before delivery. I would definitely buy again.

I purchased a vehicle from Carvana. There were multiple issues on day nine of owning the car the service engine soon light was on. I took the car to a reputable car repair facility. The tires were 10 years old and dry rotted (could not tell by looking but rode hard), there was an oil leak, gaskets needed replaced, the wrong oil filter for this particular car was on the car, the gas line was weak could leak at any time and the back struts were leaking. Carvana paid for the gaskets and struts. I had to pay for the tires $1000. The gas leak was not covered because it was not broken completely and leaking (I could not take a chance on it leaking with fumes being flammable) this was $889.00 plus the service to get the right oil filter on and oil change. Completed.

I found just the car I was looking for on Carvana. I have used Carmax for the past several purchases and assumed this was similar - I was wrong. It was difficult to get a real person to help when I had questions. Each time I talked to a real person, I was given conflicting information from the previous person I had spoken with. Some of the issues:

I recently sold my vehicle to Carvana and cannot say enough good things about them! They made the process really easy from start to finish and they were amazing with communication. They constantly keep me updated on the process. They also were more than reasonable with the amount they offered me for my car and they did not sway from that offer. If you’re thinking of selling your car you cannot go wrong with Carvana! Excellent service, excellent offer, and excellent experience all the way around! I will definitely use them in the future for buying and selling!

When you purchase a car on Carvana, their application is coded to clearly provide you a message that you do not need to provide proof of insurance until the day prior to delivery. However, if the representative does not like your response (in my case providing proof the car was insured under my business policy), they manually change the due date to provide proof of insurance to less than 24 hrs. Knowing a corporation is willing to change the terms of data after a transaction has been executed by the consumer is a very uneasy feeling and would likely be considered illegal and an act of fraud if legal action is taken. I wish to leave this post here so that when enough consumers feel fraud has been committed, an attorney working in a class-action lawsuit will know to examine the fraudulent activity.

I was a bit hesitant at first and explored online reviews. When I found that my own bank is actually recommending Carvana I felt much better and went for it. The app and website are extremely well-made. I ordered a car then easily canceled it within a day, no questions asked. Then I ordered another car and stuck with it. The delivery was very professional and the people were extremely friendly. They gave me time to go over the car and test drive it while they waited curbside. Because they were a couple of hours late (they called ahead) they gave me an extra 100 miles to drive the car on the first week (it is normally 400 miles). The delivery guy gave me his personal number to call with any questions and advised me to take the car for further inspection at my mechanic's during that first week (which I did and it passed with flying colors).

I had the best experience with Carvana! I got a quote and within 3 days, got my check of over $18,000 for my 2019 Nissan Rogue! Every step of the process was so smooth and painless. I uploaded photos of my mileage, license and title and they picked the vehicle up at my house. They had fantastic communication about when my driver would arrive and I only had to sign five pieces of paper. It was amazing!

I sold my car to Carvana, I did not buy one from them. I have to say the whole process was relatively painless. They made the best online offer and in the end I had 2 phone calls to close the deal. One with a remote notary to sign a couple of documents and one with a Carvana rep for about 5-10 mins to close the deal. Next morning a tow truck turned up to take the car. Start to finish took less than 48 hours. I had to take some pictures of the car and some documents, but that was pretty much it. I would absolutely sell a car to Carvana again.

I purchased a 2014 Dodge Dart from Carvana, and I am beyond Satisfied with how the entire process went. I traded a 2010 Scion TC, and purchased the 2014 Dodge Dart Limited with no down payment. The entire process was very easy to complete. The delivery process was very smooth. I received a 7-day money-back guarantee with a 100 day warranty. The day the car was delivered the driver informed me about a crack in the taillight, and informed me that Carvana would be covering the repair at no cost to me through SilverRock Auto. On the 5th day we noticed a burning smell with the brakes so I took it to Midas and it was covered. I also took the vehicle to the Dodge Dealership, and paid for an inspection before my 7 day money back guarantee was up.

I was provided an offer to purchase my 2017 Murano for $21,420, which I accepted. The day before I was supposed to deliver the car to Carvana I updated the car features and mileage. I had forgotten to add to the car profile that the car came equipped with a Technology package from Nissan. The mileage update was less than 100 miles. After the update, the offer price dropped to $19,869. A drop of over $1,500! I added new features, which should have increased the offer price. The woman at Carvana said that since the new features could not be insured, the price dropped. This didn't make sense because the features were factory, not aftermarket. Seller beware. Don't change your car profile. It could cost you!

The process was easy, any concerns I had the salesman made sure to correct and they were taken care of immediately. Made sure everything was okay before I left with the vehicle. The process was quick and I did not have to wait.

I love the idea of not having to sit in a little room while the dealership takes my keys away and won't let me go until I buy a car. Carvana really is a good idea. The website is easy, browsing cars and getting all the info I needed was easy and just as good as being there. I rated it lower because I had a series of delivery date changes. On one delivery change I was going to go over the allotted miles before delivery on my car so we were doing a new odometer read but when we were doing a new odometer read the price on the car I was buying went up $1000!

I sold my car to Carvana a few days ago. Carvana offer a FAIR price, which I accepted. There is a small problem of scheduling the pickup of the car. The website constantly responded that it cannot schedule an appointment. I called the number listed on the site and talked to an associate discussed the problem. A day later, I was alerted by email to try scheduling again. It turned out that I could drop off the car at a Carvana site. So problem solved. I quess they must be short handed. The drop off worked very smoothly. Everything was completed in an hour's time. The people are helpful, professional, and very efficient.

I sold my car to Carvana yesterday and right from the start the process was very simple from start to finish. However, there was one caveat that for me justified a 3-star rating as opposed to 5 and that is an issue with payment. Their offer was $1,400 above what my payoff was and as promised the driver had a check in hand. Unfortunately, when I deposited the check there was an immediate 10-day hold on the funds. We're not talking tens of thousands here, but a meager $1,400 dollars.

Hands down the simplest, most efficient car buying experience I’ve ever had. The website was easy to navigate. Financing was super simple. The entire buying process after choosing my truck took about 25 minutes. Rather than a half day day affair at a dealership fighting off salespeople trying to sell me things I didn’t need or want. The vehicle delivery was scheduled and an appointment time was given. Carvana advocates stayed in touch with me through the process. My vehicle was delivered on the date provided and precisely at the time given. The delivery driver was extremely professional and friendly. I took advantage of the 7 day trial when I decided I wanted a more optioned out version of the truck I first took delivery of.

While I would love to give 5 stars because I believe this is a great resource for buying a vehicle I am sorry to say that this wasn't the case on my purchase. During my buying process in the beginning I was disconnected in the middle of the process and almost lost my opportunity to purchase the vehicle I wanted. Second, after that issue was fixed once I got to the last step for insurance verification I was given a deadline and didn't think anything of it. Then out of the blue before that deadline I received an email saying it expired. This happened twice before the issue was fixed. So I nearly lost the chance two more times. Finally and the most frustrating part was when the vehicle was dropped off it had a bolt stuck in the tire, two different brands of tires, chip in the windshield, low battery in the key fob and one of the seats is very hard to move up in order to let people into the third row.

We were in the market for a Jeep Wrangler Unlimited and found what we thought we were looking for on Carvana. It was the right package and included both the soft-top and hard-top according to the vehicle description. After a few delays and changes to the delivery date, we finally went to the "vending machine" to get the vehicle. The first disappointment was that the vending machine was broken. Supposedly this was rare but I'm seeing it was the first of many lies. Regardless, the vehicle was outside and looked to be in good shape. Once we finally got the attention of the attendant who was overwhelmed (even though we all had appointments) we got down to completing the deal.

We had a great experience with the purchase of our new car and the delivery was a pleasure. The process was quick and efficient and in just a few days Daniel Y. was dropping off our new Kia Soul. Thanks to Dan and the rest of the Carvana team.

From my initial online experience which was as speedy as promised, through the moment the check was in my hand, every interaction I had with this company was terrific. Not to mention that the algorithm that noticed the mileage on the photo of the odometer was less than I had estimated in completing the form, and increased the offer! Of course, there were a couple of glitches with the software, but every human I dealt with was pleasant, professional, knowledgeable and courteous. The price offered was more generous than another online vehicle company.

Initially, the experience of buying a car online seemed convenient. However, it took much longer than anticipated and documents, required were confusing. If that had been the only problem, it would’ve been all right. However, they were delivered the wrong vehicle. I didn’t realize until after test driving it, and the driver left that the Vin number did not match. The Carfax had also been altered to indicate a jump from 40,000 miles to the current 27,000 miles with no explanation. After multiple attempts to contact online I had to stay on the phone and wait close to half an hour to speak with a human. They arranged to pick up the vehicle with no explanation of what had happened.

After receiving my vehicle and driving it, I realized that I would be happier with more safety features than were installed on this model. I called customer service, they found me a car that had everything I wanted and completed the exchange within a couple of days. Super easy! And I LOVE the car I got.

Purchased a used (2019) vehicle. Upon delivery, we found items wrong with vehicle that were not noted in description and delivery driver documented. Driver even found cosmetic damage that was not disclosed and documented it for us. Warranty company (Silver Rock Carvana) with whom there is a 100 day warranty, reached out and advised to take car to shop that same day. 2 separate shops, 1 for cosmetic and 1 for diagnostic. 7 day money back warranty was during Thanksgiving week and actually fell over Thanksgiving day, but still counted (even though nothing was open or available). Basically stuck with the car, got it into diagnostic shop as soon as possible (day 11) and was advised over $1700 in repairs needed. Warranty company was advised and denied all claims stating car was accepted at time of delivery (even though issues were well documented and there is a 100 day warranty on car plus manufacturer’s warranty).

Updated on 12/02/2022: UPDATE: while typing this Nick called me and said that he is doing the buyback of the Kia and overnighting the check for my Fiat and he will have Bridgecrest return the payment of $319 to me but that will be after Dec 7th and take 7-10 days after the 7th. He said he was going to call me back before he clocks out tonight to make sure we are still on the same page. We will see if he calls. I truly hope he does. I let him know all I am wanting is the Kia to be picked up, the money for the sale of my Fiat (that Carvana has had since Sept 29th) and my payment of $319 returned so that I can move forward and decide if I want to purchase another car from Carvana with a clean slate. He was under the impression that I was trying to do a swap and I am not.

It was difficult to speak to a real person. Car was delivered with damages. The process for repairs is difficult, and Carvana was not helpful. The repair shop was 1.5 hours away. I was given no other options for repairs.

Sold a car with 16,000 miles to Carvana. Went to get my $ back for the extended warranty and the release of liability showed 116,000 miles. Only 100,000 miles off. Contacted them 4 times and they finally told me to go to DMV and have the information they wrote down changed. Good luck on that. So now I am out $1200 for the extended warranty.

Customer service is a joke. It is apparent they have a call center full of people that don't know what they are doing. MARK was totally Unprofessional and argumentative, and completely clueless. Different answers with different advocates. Online advocates are no help. Had to submit paperwork multiple times. Mark would not provide supervisor afte over 2 hours on the phone when all that was needed was 2 documents- we had prior advocate already submit most. Each advocate had a different # and Figures. Not happy or enjoyable. Had a 0900 appointment and had to wait over an hour after. Total hassle. Never again!

Easiest transaction for buying car. From choosing my vehicle, financing to traded in my car, every step was clear and precise. Company detailed each step with easy-to-follow instructions. Car was delivered to me early. Every step was quick and easy to follow. Would recommend Carvana. Much better than going to dealer and being pressured into something off the lot really don’t want. If you're looking for a car, you can’t beat the selection and comfort of buying a car from your own home.

This has been the most stressful, ridiculous experience, and it's not even over yet. This crap show of a journey began October 17 when I got an offer for my trade in. It was at least $1,000 MORE than what another dealership offered, so I jumped on board immediately. I should've ran. First things first, communication with Carvana is a nightmare. I had to reschedule pickup multiple times (at least 3-4 different times), and at least twice was due to poor communication with Carvana. The first time, they called me 2 hours before my deadline to let me know I had documents that still needed to be submitted. 2 whole hours.

This was my very first vehicle I have purchased and financed. Usually I just buy cars up front, I am beyond satisfied with my experience purchasing through Carvana. I had been shopping for a while as I needed a vehicle that was more dependable and has better gas mileage. I purchased a Honda civic and I am so happy with my purchase. It was delivered right to my house. It was delayed by about 30 minutes but the driver contacted me and communicated that to me which was very helpful. He was very professional and courteous and I truly appreciated that. I have officially had the car for a week and it everything has been great with my car. I would definitely recommend Carvana to anyone that wants to avoid the hassle and stress of going into a car lot, it was an awesome experience for me!

Carvana was recommended to me by a couple of people so I decided to try. When I wrote details of my trade in, it was clear my car had a Check Engine Light on and no one said it could be an issue. Until delivery day when the driver told me they can’t take the car with a CE Light. So delivery was delayed until I could get it fixed.

Everything was going well, we received the car on time and was clean outside and inside also working well. After we received the car we took it for inspection, they found a dead rat and a nest inside the AC cabin filter. They cleaned it and they charged us $418. We talked to 3 advocates over chat to get that reimbursed and they all said to contact Silver Rock. Silver Rock said it's not a mechanical issue, so they are not responsible. One advocate only offered $100 but that is not what we had to pay. We are paying for something that Carvana should have checked. They have this 150 point inspection but they missed the rat and now they don't want to be responsible for that. I don't feel is fair for us to pay for something that is not our responsibility. We have proof with pictures and receipt. We would like to get it reimbursed, we are very disappointed. If it wasn't for their denial in reimbursing this, I would have given them 5 stars.

I got an offer in less than an hour, and the offer was thousands above any trade-in value offer I received. Six days later, I made an appointment to drop the car at our local Carvana office. This process took less than a half hour. I chose the ACH deposit to my bank account, and the money was there and accessible to have a cashier's check drawn the next morning. I couldn't be happier.

I originally purchased a vehicle through Carvana and planned to trade in my current car with them. The new vehicle was set to be delivered and I was later informed it would be delayed for two weeks, with no explanation. When I called to inquire, I learned the car had mechanical issues and that I could either wait for repairs or I could find a new vehicle. So, I take the time yet again to find a new vehicle to purchase, go through the entire purchase process, and finally have it scheduled to be delivered two weeks later, which was this morning. At no point during this process was I ever informed that the the other individual on the title would have to be present for the vehicle delivery, after they had asked for a photo of his ID and expressed no issue with anything when this information was shared and submitted.

Just as expected. The man looked over the car to confirm the instructions were followed and the title was unsigned. I signed a few papers. I received the check for the agreed amount. He drove the car onto the carrier and drove away. Very efficient indeed.

I was skeptical at first, surely something will go wrong. Well, guess what? It didn’t! The entire car buying process went exactly as Carvana said it would. Some Document downloads were required, my Driver’s License, photo of the Odometer, and the Title, front and back, etc. When they came to pick up the car, again seamless, signed a few Documents and I was given the Check. The amount exactly as quoted on their website. No drama. And the price quoted was very fair, I'm completely pleased. My only experience with Carvana, in my opinion a wonderful company.

My wife purchased a vehicle online and was trading in our truck for the new vehicle, everything seemed too good to be true, because it was! We completed all the paperwork, had our truck appraised, and were given a delivery date of 11/25/2022, but 2 minutes before scheduled delivery time we were told that our delivery was rescheduled until 12/2/2022, which is a whole week later. My wife called the company and was told to initiate a chat as it would be faster, we were then told that they needed to appraise our truck which takes 5 days, wait what?? We were past this point, but somehow none of it was in the computer.

I purchased a car on Carvana. The morning of delivery they called me to inform me my delivery was delayed by 2 weeks. They rescheduled it for me. The day of delivery, again no car. No phone call. After calling and being transferred for 2 hours, I was told it was yet again delayed with no delivery date or ETA. Go to a dealership. They are very unhelpful. Still no car.

If you want to wait a month for your vehicle and face SEVEN delays with little to NO information as to why there are delays, then order from Carvana. After spending a number of hours buying my husband's vehicle at the dealership, I said to myself, I really want to save time and just buy from home. It'll be a lot less stressful. YEAH RIGHT. Every time my car delivery was delayed, all I got was "A logistical delay". There were NO details to actually explain WHERE my car was, or when I was going to receive it. There are a number of factors that impact their delay and THEY JUST DON'T CARE. They'll move your delivery date as many times as they want, and only offer a "Sorry, we can't guarantee a delivery date".

I would just like to let anyone know if you are planning on selling your vehicle and don't want to hassle with selling it yourself, Carvana is the best option. Competitive price and so simple. RECOMMEND.

I traded in my Chevy Cruze for a Chevy Sonic through Carvana and there were significant issues along the way. I made it clear my Cruze had a check engine light on it and no one said anything about it being an issue until the delivery day when the driver said they can not take my car because of it. The delivery was delayed a week so I could fix the issue.

Had a super easy buying experience with Carvana. However when the car was delivered it was supposed to come detailed and cleaned but it was not cleaned at all. When I asked the delivery girl about it she said they did not have time. A couple minutes later she told me it was her only delivery of the day and that her and the guys at the shop would have a “chill day”. Also I noticed 3 deep scratches on the mirror that were not disclosed when I bought it. When trying to reach someone regarding these issues the best I got was a robot named Sebastion who can only answer general questions.

Selling a car was the easiest, efficient, and best economical deal I have ever encountered. I'm ready to list a pick up truck that I no longer need as a back up vehicle. Completely satisfied and happy!!!

Given the number of local places to buy a car, the only reason to use Carvana is the convenience of the car and paperwork being brought right to my home. And that's what the ads show. What they don't show is delivery is only available if you finance the car. If you want to purchase it outright you have to go to one of their locations.

I had heard good things about Carvana. My experience did not match what I had heard. My car delivery was delayed 4 times. The first two times were due to them requesting more information after completing all information. The first time they gave me 2 hours to complete it and I was on the road...this delayed my delivery by 2 days. The next time they gave me 5 minutes to fill in requested information. I was online when the request came through and was in the chat room with them to complete the info but the 5 minutes expired and they delayed me again 3 days.

We just finished purchasing our first vehicle through Carvana. Overall the experience was ok, but not great. The vehicle has some very obvious cosmetic issues that were not shown in the photos of the vehicle such as stains on the headliner. (the inspection report listed the headliner condition as 'Passed') We were not able to see the headliner condition until we were actually sitting in the car at delivery. There is also a large crack in the driver seat synthetic leather. The crack was not highlighted in the photos and we didn't notice it until after having committing to buy the vehicle. (the inspection report listed the seat upholstery as 'Passed')

When I was buying a new car the dealer offer me an extremely low trade-in for my truck which is very typical of car dealers. Searching on-line I could value my truck and received offers from several companies of which Carvana was the best. I found the paperwork easy and the truck pickup a breeze. I would most definitely use Carvana again.

I purchased a car from Carvana In August. They had the wrong address so I had to do all my paperwork over. They put the wrong information on the Odometer. Now they want me to go to FedEx to send another Odometer form to them. Then they want to me sign ANOTHER power of Attorney and get online to notarize it. Then not long after having the car. The carpet comes up from under the side of the car and the glove compartment. Where you can see all the gray matter and the metal in the car. They tell me they cannot fix it and don't get their warranty with Silver Rock who say it's not covered. So I just got the car, they become a nuisance because they messed up and now they don't want to fix what they should. HORRIBLE COMPANY.

100% CONSUMER DECEPTION AND FRAUD BY CARVANA. Called the bank and insurance company to cancel loan/insurance. Do yourself a favor and STEER RIGHT CLEAR OF THE FRAUD AT CARVANA!

To make a long story short, what should have been an easy, quick selling undertaking, turned into the worst business transaction I’ve ever experienced. Let’s just say if you have a leased car to sell, do NOT go through them! Except for a couple of really good customer service reps, most of them (and, I interacted with many) do NOT know what they are doing or what is needed. It was just horrible. Getting a root canal without ** would have been a better experience. Trust me!!! Never again!

My experience with Carvana, was horrible from start to finish, I bought a car that was in an accident, though they say they don't sell damaged cars that are in accidents, mine was! It was verified through a detail company. Customer service was disorganized & never could get my information correct? The follow-up was poor or there was none. Six months of headaches with this company. They delivered it late, dirty & it went downhill from there! I couldn't deal with this company any longer & tried to sell the vehicle back to them & once again they didn't follow-thru with what they needed to do & it actually created chaos with my finance company, Bridgecrest, which is their finance company.

We sold a car through Carvana and it was the smoothest, easiest and most satisfying experience we've ever had. The online process was smooth and simple. It was easy to upload the necessary documents. We were able to schedule the pick up of the vehicle and the transfer of title and receipt of payment was done seamlessly. Johny from Carvana was professional and friendly upon pick up. In addition, we received over Kelley Blue Book value of the car! I am recommending Carvana to everyone I know!

The concept of buying a used car on the internet is a good idea but I had a very frustrating experience. The vehicle I picked to purchase was not the vehicle I received. The photos don’t always match the description. I could not get anyone to listen to my concerns. I was forwarded to a resolution department and the supervisor sent me a rude email and then blocked me from any capability to respond. I was purchasing a Toyota Tacoma that according to the photo, description, and the CarFax report had 34,450 miles on it. The vehicle they delivered was not listed anywhere on the website and was dirty outside. Also it only had 10,300 miles on it.

After my delivery date continued to be pushed back, I finally received my vehicle. I've now had it for just over 100 days, most of which it has spent in the driveway or the shop. Within the first 30 days my transmission failed. 4 days after getting it replaced I was stranded on the interstate with an engine problem. After taking it to the dealership when no one else could help, I was told that the vehicle had the most rust they'd ever seen on this model. The 150 point inspection must have missed this small detail. The vehicle also had been previously tuned, voiding any possibility of warranty covering it, and making it impossible for the dealership to help either. I now have a very nice looking, very expensive yard ornament. And since there is not a brick and mortar location near me, I can't seem to get anything done. Don't buy from Carvana.

Carvana provided me a quick offer on my car and held it for the established time. They followed up with next steps reminders, made it very easy for me to upload my documents and schedule the pick up. They were here at the estimated time and the process of turning over my car and receiving a check as extremely smooth. The operator that came to pick up my car was very friendly and clear on what we needed to do to close the deal. Highly recommend this service!! Completely hassle-free!

I've purchased 2 vehicles, 5 month apart, from Carvana this year, one for myself and one for my husband. We financed part of one and paid for the other in full at the time of purchase. Vehicles were both exactly as expected, delivered on time, clean and running perfectly with a free 100 day warranty on mechanical issues. Carvana has been super easy to work with and timely with all of their actions regarding purchase and delivery. We are very pleased with both purchases. Bear in mind I am one of those people that said I will never buy a vehicle on the internet - but after several days of going from used car lot to used car lot and being totally disappointed with the selection and terms, I can say, this may be the only way I purchase any vehicles in the future.

I sold my vehicle to Carvana. The process was smooth and stress free from the online information input, to the scheduling the appointment, to the vehicle inspection, and to the receiving of payment. I would highly recommend anyone looking to sell their vehicle to consider Carvana as your buyer.

I purchased my first vehicle with Carvana and I was nervous to do it online. Of course I love online buying and use Amazon all the time. Who has time to go to stores anymore. Hmmm, but a $30k car online... Well that made me a bit nervous. The one downside of Carvana is that if you don't know what you want you can't test drive. Well not completely true as you can do the 7 day test window but that still doesn't feel the same as turning in the keys and walking away. I didn't know exactly what I wanted so I still went to a couple local dealerships with my narrow list.

We purchased a vehicle from Carvana in Oct 2022. We chose to get our own financing as their rates are very high even with excellent credit. The reps we dealt with pushed to have our loan closed and funds wired within 24 hrs of starting the process or you lose the appointment and potentially the vehicle. Our lender was extremely busy and it took us days to get an appointment to close the loan. As a result, our appointment was rescheduled numerous times and we had to go through the “buying process” twice. At this point we should have walked away but had been looking for this car for almost a year so decided to stick it out.

During the 7 day trial period, we noticed issues with vibration/tires. Carvana's waranty company rejected the claim from their in-network mechanic garage. So, we initited a return of the vehicle and refund of our money. The earliest Carvana would accept the car back was two weeks from when we asked to return it - meaning they kept our $40,000 for TWO WEEKS and made us pay for insurance and assume liability for the car during this time. They absolutely refused to give us an earlier appointment or even try to squeeze us in between appointments. We had no car to drive and no money to search elsewhere. The personnel were HORRIBLE to deal with, offering no other solutions at all than wait two weeks. It was a nightmare and we will never ever buy from them again. I would rather pay more to deal with a different company.

I was so excited to get my Cadillac from Carvana. Everything was going great up to the day of delivery. Two hours before the car was supposed to be delivered, I got a call from the Sales advocate informing me that there are some mechanical issues going on with the vehicle and that my car was not going to be delivered on that day. I was a bit upset having waited a while to get the car. Not to mention the additional money spent in anticipation of getting the car. I brushed it off and decided to get another vehicle.

I made the mistake of selecting my car on a Thursday, and the way Carvana works is that you have 48 hours to get paperwork completed, but since I was doing 3rd party financing I found out on Friday evening I needed a special form filled out. Well, naturally, my bank was closed over the weekend and I nearly lost the car I was purchasing because the 48-hour clock does not account for weekends and holidays! Fortunately I called them to get an extension. Carvana also requires more detailed insurance info than anyone else I've purchased with. A temporary proof of insurance is not enough. They need to get the binder page from the insurance company, which my insurance was surprised about. So they definitely made things challenging!

I was initially skeptical about buying a car from Carvana. I've bought and sold over a dozen cars in the last 30+ years and have always done it the "old fashioned" way through a private sale or dealership. After a friend told me about his excellent experience with Carvana I decided to browse the inventory and was surprised to see how easy it was to find precisely the vehicle I was looking for, configured precisely how I wanted it, and for a reasonable (and transparent) price. I decided to give it a try and purchased my 2021 Ford Bronco a few weeks ago.

I filled out all required information, got an email to schedule a pickup date. They picked my car up, I signed the papers and my money was in my account in 2 days! Love Carvana! I would recommend them to anyone!

Prior to last night I was gonna give the whole process a 2, but the warranty division pushed the experience to at 3. The purchase was the easiest I've ever done. 15-20 min and the whole thing was complete. Very satisfied with that. 5 Star. I purchased my car on 19 Oct. My option for pickup was to pick up in Raleigh on 21 Oct or have it delivered on 22 Oct. I chose delivery. The evening of 21 Oct I received numerous texts and emails stating a transportation delay and that the first available day for pickup was 01 Nov. A week and a half later. I no longer had the option for a delivery. I thought, well that's a bit ridiculous having to wait an additional week and a half.

The 3 stars are mostly for the quick and straight forward sales and credit approval /application. The car's aesthetic "details" were many more than they'd showed in the pictures and the wash/refresh/detail that it supposedly received before I received it, was nonexistent. Car seats stained. Dents. Windows were all "soaped up" (streaks). But I can't forgive that they actually sell a car that has two(2) manufacturer recalls and they don't even care to fix those before putting the car on the market. To add insult to injury one of the recalls is a safety issue from the airbag deployment. Yes, they notified me that it had the recalls, but it doesn't add to my customer experience. No wonder this company is going down.

Started looking for my vehicle by tagging a few favorites on the Carvana site. Kept going back and resorting vehicles, reviewing what was available. On one of those visits I found THE ONE. Started the process and within 5 days I had it in my driveway. The whole process was accompanied by texts from Carvana keeping me updated in what was needed and if they could help me in any way. Everyone was extremely helpful, professional and friendly. This was the easiest and least stressful large purchase I have ever made. I would refer anyone to this process. Wonderful!!!

I just bought a car through Carvana a week ago and it is already in the shop undergoing serious and expensive repairs. The car had a faulty rear axle assembly, which gave me several warning lights on the rough drive home, and a broken door that did not open from the inside. My mechanic says the entire rear axle assembly needs to be replaced. How did the Carvana inspection team not find and fix these issues?

PLEASE, whatever you do PLEASE save yourself, your money, and your sanity - DO NOT PURCHASE A CAR THROUGH CARVANA. I purchased a 2013 VW Jetta in March 21, after just a couple of months, the car will no longer run up hills, stalls, shakes, and leaks gas. I have taken the car to 2 mechanics (within warranty range) and both have blatantly refused to work with Carvana's warranty company. I don't know how to get my car fixed, I'm desperate, Carvana customer service will not help me. They have taken my money and scammed me completely.

I recently purchased a car from Carvana. The overall process was super easy and convenient. Everything went without a hitch until delivery. I got a call two hours before delivery that they were not going to be able to make it as a driver had called off. I get that, so delivery was set for the next day. This worked out better anyone, as the weather was nicer. So this wasn't a big deal. However, when the vehicle was delivered, it was not clean. The outside had several dirty spots that took a little "elbow" grease to get off. The inside, had dust on the dash, several spots on the ceiling, crumbs in the cupholders and dried things on the arm rests, to just name a few.

Purchasing the vehicle from Carvana was so easy and carefree. Not having to deal with salesmen or haggling prices with them back and forth. The only problem we came across was receiving the registration in a timely manner. And we brought the vehicle to our mechanic to give it a once over to make sure there was nothing wrong with it mechanically. As buying it on the internet would create this worry. We found out the brake needed to be done. We got in touch with carvana and was able to set up an appointment to have them looked at with their preferred shop. The brakes would not be covered as they were half their life. Sorry but these brakes should of been fixed- updated prior to selling this vehicle online. Now we have to get the brakes replaced in a few months. Not fair to us at all! In my opinion. We are just buying the vehicle and it should of been handled prior to us purchasing this.

Carvana is great! I bought a 2018 Honda Accord and it arrived exactly as pictured with no driving issues. The car is used but looks new and drives smooth. My down payment and monthly payment were exactly what was they listed not a penny more. The experience was so good I decided to sell them my other car. I listed the car on KBB and got the estimate. I despise dealerships but decided to visit the 2 near me who offered to buy it. Both dealerships, Mac Haik Ford in Desoto and Family Toyota in Arlington, were horrible! Not only was I offered thousands of dollars less but had to go through all the wheeling and dealing that I hate at dealerships.

Easiest thing I've ever done! We decided to get down to 1 car, so my beloved Toyota had to go. We're moving in two weeks and I just couldn't see myself taking time to shop my car around. Carvana gave me a VERY acceptable offer and provided the offer with just a few clicks on the computer. It was SO easy and quick. Then Carvana gave me the option of picking up the car for a few bucks off the price. THAT was SO worth it. The gentleman, Marlan, who came out was the nicest, most helpful guy and informative about what I had to do next with the DMV. It was all wrapped up within 20 minutes. Selling to Carvana is the way to go!

My wife and I received online offers from Carvana for both of our cars that were on par with where our car were valued. There was no lowball offer and haggling. The appointment setup was very easy and we received our agreed-upon payment quickly. This was all great, but the best part was the service from Angie **, the Carvana Advocate who picked up our car. With our first car Angie showed up, was exceedingly pleasant, spoke about how much she loved doing her job (and meant it), and was professional and efficient.

Never used Carvana, I had no idea how simple and fast selling my car could be. Having bought and sold cars from dealers and/or to the public this was truly a great experience. Next time I will definitely will use Carvana! Professionalism and great customer service/knowledge are unmatched.

I bought a car and paid them in advanced over $54k cash!!! They first changed the delivery date from 11/1 to 11/4 and then the delivery time has passed over 1.5 hours and I called them 4 times, they are NOT truthful on their answer. I would rather pay little more, but expect better service. This is UNACCEPTABLE. Please don't buy from Carvana!!

Horrible. My car was suppose to be delivered Sunday but because my computer died during the identity portion of the application I have been locked and have to wait 6 months before I can apply again. This is the worst experience ever and we have bought 2 cars from these guys.

I sold a 2016 Nissan Pathfinder with Carvana and the process couldn't have been more simple. The price they offered was well above competitors and was fair. I tried to sell the car personally and was getting limited interest. I looked into Carvana and the process was simple. After submitting a few documents, the truck showed up, loaded the Pathfinder up and away they went. I couldn't have asked for a better experience! Not to mention I owed money on the vehicle and it was paid off in less than 7 days! A+++ experience overall. I highly recommend selling your vehicle through Carvana.

Ordered a car online with Carvana. The order/finance/purchase process was pretty straightforward and easy. Once the vehicle was delivered I inspected it and took it for a test drive and all seemed well. Shortly after this I took it for a drive to the store and 11 miles after I accepted delivery the check engine light turned on. After contacting all of their supported warranty places within an hour of me none of them would work on a diesel truck so I would have to pay a $200 deductible for repair on a vehicle I hadn't owned for a 1/2 hour at this point. I began the swap process for another vehicle which was scheduled and then pushed out by them due to "Transportation Delays". I decided I wasn't going to wait for their transportation delays and cancelled the swap.

I sold my car to Carvana and the entire process was very straightforward and simple. I got what I thought was a very good price for my vehicle without any hassles. The pickup process only took about 20 minutes and they gave me a check right then and there. I would definitely recommend Carvana to anyone wanting to sell a car.

Do NOT buy a car from Carvana. Complete nightmare and waste of time. The first car we attempted to purchase ended up not being available. So after hours of work to provide all the documents Carvana required, including a check from PNC for our autoloan, we had to start over. Found a second car. When trying to finalize the requirements, we were told Carvana does not work with PNC - despite the fact they approved the check from PNC the first go-round. So, weeks wasted, with no car. NEVER use Carvana.

I wanted to sell my 2018 Alfa Romeo Giulia and checked into a number of options (CarMax, CarGurus, etc.). Carvana made the best offer by far (~$6000) more than Carmax. The evaluation process was easy and straightforward. Accepting the offer simply required the uploading some papers and selecting a date for car pickup. Up to this point this was about as good as it gets and they were "Driving me Happy".

This is our 3rd experience with Carvana and every time we walk away more impressed. Most significantly are the following: 1) You get for your trade, the price they quote you; 2) We spent maybe 15 minutes dealing with the delivery/paperwork person as compared to 3 - 5 hours in a dealership; 3) Everything is straight up price wise.

When I sold my 2014 Jeep Patriot, getting a fair price and getting the deal done was more on Carvana's back than on mine! Loved the price I was offered, loved how smoothly things went. Just sold my 2016 Jeep Compass High Altitude, in 4 weeks Carvana's offer for my car lowered by over $3,000.00. Didn't get anywhere near what the car was worth coincidentally after I had already purchased a brand new 2022 model car, all of the work they used to send someone out to do, they now dump on the seller.

Carvana offered me a great price for my vehicle. The entire process was so easy and my vehicle was picked up 2 days later and I was handed a check for my car! Carvana is a no hassle process and there was no salesman to make small talk with!

Very happy from start to finish. I recommend that you be honest in evaluating the condition of your vehicle. Be upfront regarding any issues. They made me an offer that fell within the range I obtained from KBB.com. They picked up the vehicle after a brief inspection and didn't try to "lowball" me. The pickup person had the check pre-printed and the entire transaction took under 30 minutes. I would definitely use them again.

You want to sell your vehicle?.. Easy, fast, convenient! Carvana is the place! Look at it like this, This is the new way to sell & trade or buy a vehicle, It’s different than the old way of selling your vehicle, but I started the vehicle selling process on Tuesday online. By Thursday my vehicle was gone & payment was completed.!! Great haggling free. Processing mostly done online!

I just purchased a beautiful Toyota Highlander from Carvana and it was the best car buying experience I've ever done. I will never go to a dealership to buy a car ever again. The price was very affordable and Carvana points out every little scratch or problem area on the car before you purchase it. The vehicle was delivered to my house in 3 days and free of charge. No sitting at the dealership office waiting for a miserable 4 or 5 hours to get approved, the process took a half hour. They let you test drive the vehicle when they deliver it and then give you 7 more days to change your mind. Absolutely genius way of buying a car.

Carvana initially offered me the most for my 2018 Highlander compared to the other car buying companies. After accepting their offer & submitting the forms they requested, I set up an appt to bring in my suv the next day. Their employees were very nice, I was paid exactly what they had offered me, it was directly deposited into my account that very night, and they paid off the balance of my bank loan just 3 days later. Such an quick and easy transaction, I would definitely recommend them!

A very smooth transaction. I took my vehicle to several places to get an offer on and then I checked Carvana. They gave me an excellent price on my vehicle with in a few hundred dollars of what I was looking for. Best way to sell a car. No hassle on pricing and you do not have to put up with people tire kicking and trying to get you down on price. The service is excellent and easy. They even come pick up your vehicle with friendly drivers. I well recommend Carvana to anyone selling a vehicle. They will beat any offer you get.

Very happy with my Carvana experience. I did have a few hiccups purchasing the vehicle online as they do not have the capability of gifting it to someone else or having another family member pay for it. However, the customer service team stayed on top of this and helped me resolve this within 2 days. My delivery was on time and all my documents (license, insurance, banking info) were verified beforehand. The Carvana rep I spoke to over the phone mentioned I would need to register the car myself, however the Carvana rep (Micah) who delivered the car to me said that they would do it for me. He said they do the registration for everyone, that I would just need to get the license plates myself when I received my titling receipt. He was knowledgeable and answered all my questions. The car was delivered with half a tank of gas, which I was told is policy. He told me about the warranty and 7-day return policy.

I was really hopeful considering the process started out really smooth. Here we are one week later and I literally am uploading documents 5-6x per day without anything being resolved. The app and dashboard on a desktop show different information. Yesterday I called and the CSR told me the car I ordered through True Car was not available any longer. I tried multiple time explaining that I had not ordered a car through True Car. I mentioned several times that typically when I call which has been daily for a week now the CSR has to have my email address.

Of the wide range of vehicles offered we found plenty to suit our needs. Hardest part was the decision of picking one. The day we chose the one they started the process, within a couple of days we had received the car and within 1 full week we have our plates and are driving our "new" car. ThIs was the best experience I've ever had purchasing a car. Will use Carvana from now on!

Purchased a vehicle to be delivered; it was delayed due to necessary repairs. Nevertheless, when it arrived, it didn't run properly. Canceled that order & selected a different vehicle - we explicitly told cust service that we had a cashier's check (their preferred method of payment) which was more than the cost of the vehicle; they said that was fine so I proceeded to sign all the paperwork, send in all verifications & confirm delivery date. The morning before the delivery, I happened to check the order & found that it had been cancelled with no warning to me & cust service could not tell me why. I redid the entire purchase & again verified everything - to get a phone call later advising that they cannot accept a cashier's check valued at more than the cost of the car & if I didn't get a new one before a certain timeframe, my already rescheduled delivery would be delayed. They could not tell me why I had previously been told it would be no problem.

My husband and I recently purchased a car from Carvana and we love our car. I dropped one star only because of the problem we had was working with the Underwriters for proof of insurance. We uploaded a document my insurance company provided from them and our insurance cards over and over and over. It took me painfully over 8 hours with your chat people on one screen and my insurance company chat people on the other screen, the day after I ordered our car, to finally get the Underwriters to accept the proof of insurance my insurance company provided.

First off, Thank god I purchased the warranty. Day 7 I wanted to return the vehicle and they told me to have the shop check it out first. Guess what that took me over the 7 day period, Ok done but that was the first of 8 visits to the shop for the same thing. Now 9 months later it has been in the shop for over 2 months to fix the turbos and intercooler? This is the same problem. So I am paying for the vehicle as well as insurance and warranty and when I call Carvana to express my displeasure they say, "Good thing you bought the warranty." No help, no guilt, no remorse. I honestly think the shop has more miles on it than I do. THEY SOLD ME A LEMON AND COULD CARE LESS. SCAMMERS.