Carvana Reviews

The process was fast and easy. The approval was fast. I love my new car and it came earlier than expected which is wonderful! The person who delivered was friendly and helpful with any questions. The monthly payment is fair and the down payment was fair as well! I received a better rate at Carvana than at my local bank making the payments less and the hassle gone. It was truly a great experience and I will never go back to traditional car buying. The 7-day test drive is great as it gives a chance to make sure everything is okay with car and it was!

Everything about our car buying experience was easy, smooth and understandable. Spending a whole day at a dealership is exhausting and we enjoying doing this from the comfort of our home. We chose to pick up our car and that process was smooth as well. The car was as advertised and we have had it for a week now and love it.

Would’ve liked a lower rate!! I have good credit but it’s 13%. Couldn’t talk to a person so I couldn’t negotiate, sadly. I chose a Mercedes first and then switched to the 2022 Camry. I’m glad I switched. I love this car and will drive it with pride. It’s pretty and great on gas mileage.

I purchased a 2016 Jeep Renegade in October 2023, and it has been nothing short of a financial and emotional nightmare. Since my purchase, I have invested over $5,000 in repairs, yet the vehicle remains unreliable and unsafe. As of June 2024, I have been unable to drive it due to persistent mechanical failures. Major Issues Identified:

From beginning to end, this was a streamlined smooth professional friendly process. The online experience was exemplary as well as the professionalism of the agents upon drop off. Vehicle condition was perfect. Exactly as described. I’ve already recommended your services to many friends. Very very happy with this transaction and I will probably utilize your services in the future.

The process with Carvana compared to going to a traditional car dealership is by far a better experience. I was satisfied with the selection of vehicles and It was stress free and very quick. They are very communicative and make it easy with the app and emails. I have already recommended them to family.

CARVANA was a surprise fantastic experience. I saw their commercials and thought I would try it. I sold them my 2009 Honda LX in excellent condition with about 110,200 miles. They gave me $3,800 less $290 for delivery. This was $800 more than a dealership wanted to give me last year. The system they use for submitting the front and back of my driver's license and title was easy to use. Signing the sale documents was a snap on DOCUSIGN. Finally, a great experience using technology. Thank you David the tow truck driver for CARVANA and CARVANA itself for such a surprise and fantastic experience.

I have nothing but positive things to say about my car purchase through Carvana. The hardest part was narrowing down the vehicle I wanted. Once I decided on a vehicle everything was easy breezy! The purchase took 30 minutes, if that! Delivery was fantastic. They called me to have the vehicle delivered earlier. I said, I wouldn't be home so they delivered to my work. The entire delivery took only 10 minutes! I am never wasting my time at a dealership again! I will be purchasing from Carvana again in the future. I LOVED MY EXPERIENCE!

Everything was much smoother than a traditional dealership. The car seems to be exactly as described. Runs well and was clean. The process was quick and painless. I would definitely consider Carvana in any future purchase that we make. I will definitely recommend to friends and family. Thank you so much for all your help Carvana.

Process of buying the car was fast and easy. I enjoyed it and will definitely be purchasing another vehicle through Carvana. Upon receiving the vehicle, the Associate was very kind and helpful. I would like to add, before delivering the vehicle.. I assumed a mechanic would top off the fluids and detail the car. I had to wash and detail the vehicle after I received it and top off the fluids (wiper fluid). If this is a normal procedure, as a customer, I would change that. I expected to have a clean and detailed vehicle.. And I did not expect to have to replace fluids the day of receiving the vehicle.

I have never had a car buying experience like the one I got from Carvana. Didn't have to leave home for anything at all. I wish I have found you earlier in life. I love my car and the delivery was on point. Nice driver. Simple. Fast delivery. For a better car buying experience if you looking to buy a nice car skip the long hassle at the dealership and contact carvana. It's the best way to go. Thanks again.

The online shopping, descriptions are great. Process of setting up purchase was smooth, minus some slight confusing on how to move forward when financing outside of Carvana. The trouble came when trying to pick up the car. The elevator broke on the car vending machine, and after my pickup time was rescheduled 2 time. I then opted for a delivery which was also rescheduled and then showed up an hour after the time frame. I had to have the person delivering wait till I was done with a work call. I do love my new car so far, but the descriptions failed to mention the 2nd row installed blinds were removed and Carvana said because they were "Removable items" they were not responsible for it.

First time using Carvana and it went PERFECT! I think from now on I will only buy cars from CARVANA. Experience was very easy. It took longer to pick out which car we wanted. We then picked it up, got approved, and it shipped. It felt unreal. No going back and forth with a salesman. Paperwork was easy. Best of all from the comfort from the living room of our house.

I have owned and loved my hybrid Porsche Cayenne for years and was hungry for an upgrade to a fully electric SUV. I test drove multiple models in showrooms of Porsche, Rivian, BMW, and others but I KNEW that I didn’t want to lease or purchase a new vehicle so I decided to give Carvana a shot, and I’m so happy I did! There were a couple of hiccups along the way with scheduling but the Carvana team was accommodating and quick to find a reasonable resolution, which I was happy with. Nobody was willing to give me the price that Carvana offered (not unless I sold directly to an individual buyer but I didn’t want that hassle). And the best part of the experience was meeting Dane at the Carvana Daly City location.

This is the second vehicle I have purchased with your team and the two experiences couldn't have been more different. The customer experience this time was about 5 minutes and the guy went back inside and left. The truck issued was not in the condition it was shown as being in. It has some funky aftermarket cold air intake and not the stock airbox and filter. It sounds like it has an exhaust leak in the muffler but I can't tell because of the after market parts are loud already which none were on the listing. The truck had two bad turn signal bulbs I had to change which staff must have known because blinker was moving at hyper speed when you indicated a turn.

I have shopped at Carvana before, purchasing 3 cars from them in the past. I was very disappointed in my recent experience. My car came visibly dirty on the outside (bad wash job), the battery failed load tests at the dealership and needed to be replaced in less than a week (which means the battery was not properly tested/replaced by you). The "change oil" light came on by day 4, which means you didn't check/change fluids. I understand you all are busy, but this makes me question whether you inspect your vehicles properly. I took it to the dealership to get inspected. While I am keeping the car, I do not believe I will purchase from you again. Your quality has really reduced. Do better please.

The ease of placing an order online and uploading all my documents was super fast, and the underwriting team quickly reviewed my documents. The entire process took me less than 24 hours to upload all documents, review the documents, and sign my contract. The delivery experience was excellent, quick, easy, and very convenient. I'm super impressed with how the entire process and how quick I got my vehicle. I can't wait to spend many years with my vehicle.

Two significant damage issues with car, noted on delivery. The site staff didn’t document one of them (side sidewalk gash) properly, so I had to spend hours figuring it out myself, because when you accept the vehicle their “warranty” kicks in, and it's not designed to cover items noted on delivery. App is terrible; customer service is nonexistent. Unless you have a field guide to working with Carvana, DO NOT buy a car from them.

When I got my car home, I found it to be very dirty. There were food crumbs in all the corners and cup holders. A lot of scuffs and smudges were found on the interior of the vehicle as well. I was disappointed in the state of the interior when I picked it up

I have had my car for 7 days. I absolutely love it. It fits my family of 4 wonderfully, the purchase process could not have been easier. The staff is definitely user-friendly. They held my nervous hand all the way through the process and eased every concern I had. I will definitely buy another car from them. Thank you, Carvana.

I have seen the little car vending machines for a couple years now. I made it my goal to pay off my SUV and save for a new car and I wanted to experience the Carvana experience. I am a single mom who works 2 jobs to make this possible! I shared this experience with my 11 year old who shows off his Carvana coin like it’s gold. From browsing, submitting my info, signing contracts to picking up my car took less than an hour of my time. With no dealer fees or hidden costs - this has literally been amazing. I just want to cry out of happiness because I finally have the car I’ve been wanting. So thank you.

We had some issues that needed to be addressed. Everyone we spoke with was so helpful and apologetic. After every conversation I either received a confirmation by text or email. They fully documented every conversation so regardless of who I spoke with, it was very easy for them to see the update.

My husband and I purchased a car recently. This was our first experience with Carvana and we loved it. It was so easy. The purchase experience was very straightforward, delivery was a breeze, and their communication has been excellent. We will be buying a second car soon. I am so happy for Carvana. I have no desire to visit a car dealership ever again.

Overall the experience was positive, we love the car and the transaction was very smooth and effective. The only gripe was with the '150' point inspection, which in my mind should have noted the significant wear on the tires and future brake work. The tires especially as I replaced them immediately. While Carvana asked to submit a warranty claim but admittedly this is likely a wear and tear item.. A full disclosure should have been made - moreso than a Knick or two. But again, we are happy with the car.

So surprising that this worked so well! I bought a car without sitting in it AND without spending 4 hours in a car dealership. In person the car was better than the pictures looked. The process for buying and financing was easier than any car I've ever bought. What a great process this whole experience was! I definitely recommend trying it!

The online purchase was particularly easy. I set for the vehicle to be delivered. On the day of delivery, I get an email saying that the vehicle would be delayed. No explanation. I contacted customer service and they gave me a worn, vague non-answer about the delay. So the revised date arrives, and due to weather, it's pushed back again...Now it's a week out from when it was supposed to arrive. I called customer service again to see what other options I had, and was able to pull the date forward by two days by setting an appointment to pick it up myself instead of having it delivered. Okay, fine. When I get to Carvana (Ubered there at my expense), I wait 50 minutes -after- my appointment time because they're too busy. The car had been run through an automated carwash and a vacuum, but that appears to be the extent of anything done with the vehicle.

All 4 rims on my car were bent. Constant wobble doing 65 mph. I tried to get them balanced, but they couldn't. Because they were bent. Trying to go through Silver Rock warranty company to get new rims, or get mine fixed, but having a hard time. I took the car for a test ride in the city doing 30 mph or less and it felt just fine. Later that night when I took it on the highway it was shaking like crazy.

I am so sorry that I am unable to find my "Order number." I still believe that you deserve a review. First, thank you! Not long after I moved in with my 93 year old mother (a little more than a year ago) to help her with her daily life; she fell and broke her hip. It was in that time frame that things changed for me financially. I was faced with choosing to pay my credit card bills (as I had always done on time - before her fall) or help my mother with her new financial needs. Of course, I choose my mother. Needless to say, my credit score diminished. Before being told to search on Carvana's website, I continually received denials when applying for a vehicle from a dealership. My vehicle (which I purchased brand new in 2018) was increasingly having bad issues for a couple of months...before I started my search on Carvana. By the time I was approved for the 2015 Buick Encore - my car gave out.

Purchasing a car from Carvana was not so pleasant experience. Starting with the purchasing through carvana. Attempting to finance through carvana was unsuccessful due to the security questions that were very vague but required specific answers that did not fit the description of my past. Receiving the car was no hassle at all as it was delivered to my house. After receiving the car was a nightmare, after taking it to my mechanic there were a multitude of dents, over paint, and damage that was unreported in the pictures (on the website). This was not a problem as the warranty is supposed to cover unsatisfactory cosmetically. As far as mechanically, this was not the case. After reporting these cosmetic problems all of the cases were denied and I am left to fix these with my own money. If I had time to return the car I would’ve and found another place to buy from.

I had the car 4 days and a brake caliper fell off and jammed into a rear wheel. Had to be towed from center of the road. I had it taken to a local shop and repaired. Cost was $100. I had the spare tire put on because the wheel was damaged and would not hold air. I ordered a wheel at my expense also. Your warranty that is supposed to be so good would not even pay me back the $100 because it is an out of network shop. The nearest in network shop is 200 miles away and the car could not be driven. If people knew the problems associated with Carvana they might make other choices.

Easy transaction. I have not had a better experience buying a vehicle. The vehicle was just as pictured and was very clean. I thought the seven day money back guarantee was also nice. I did not have any problems or issues. I will definitely buy any other future vehicles from Carvana.

Although the car had no recorded accidents, it had so much clear coat overspray on the windshield it was very difficult to even see through. I had to use a razor blade and scrape the windshield for 30 min after the car was washed. There was all kinds of trash, food, children’s little toys under the third row seat. The rear two tires are more than 1/2 worn, the front tires are only about 1/4 worn. The car's battery is testing 1/4 life left. The good news is, the car had a recent oil change and seems to drive well with no issues. Our car that you took in trade was in much better condition, cleaner with better tires. You could have done much better considering the maximum price you charged my wife.

Had to go pick up truck because they couldn't make it after they said they would be able to. When we got to the truck in the dark the driver's side mirror was damaged and that wasn't on any of the pictures and that mirror isn't cheap. The amount I am paying I expected the truck to look like it did in the pictures.

The Carvana process made buying a car delightfully convenient and easy, and the support team as well as the agent on the day of delivery helped with accurate and efficient responses to all of the questions I had along the way. The website was easy to navigate as well. Overall a process I would recommend.

Purchasing a vehicle from Carvana has been a let down on multiple fronts. When the vehicle arrived the outside was completely filthy. It was not detailed or cleaned AT ALL before delivery. How much work would it have been to run it through a $5 car wash before delivery? I had to run it through the car wash THREE times and there was still residual dust/dirt on multiple areas. The trunk has rust on it which was not shown online which I will need to deal with. There is residual glue/sticky material on the inside windows from where the front tint was removed (very poorly). The touch up paint they did on the front bumper over sprayed onto the grill (white paint on a black grill), I will just have to live with it but why even bother touching up paint if it cannot be done properly. Now the grill needs touch up work. All of these things I was willing to get over because I really liked the specific model/color/trim/options combo of this vehicle.

I’m extremely frustrated with how this situation turned out. My application was denied due to a supposed lack of proof of income, which makes no sense since I provided my tax documents that clearly reflect exactly what I said I earn. Adding to my frustration, I paid $1,690 between the down payment and delivery fees, and now I have to wait 2 to 5 business days to get my money back—or so I was told over the phone. However, the email I received says it could take up to 15 business days, which is absolutely ridiculous. How can you charge me for something that wasn’t approved?

This was such an easy experience. As a wheelchair bound person it was such a convenient way to shop and buy a vehicle. The drivers were very friendly and on time. The customer service staff were very pleasant and answered all my question. Will recommend people to use your service

The car had over 800 miles more than what was listed. The car had more damage than what was disclosed. All 4 wheels have very bad curb rash. Multiple dings/scratches on body. Worst of all was the shoddy attempt that Carvana made at repainting the front bumper before selling. Never disclosed any body work performed. Multiple drips in paint and overspray on front lights. Called 6-7 times and got nowhere. My only option was to return the car and lose the $1300 shipping cost. I was promised multiple call backs about my concerns and not once did that happen. Told me to call Silver Rock and Silver Rock said it was a Carvana issue. Never again will I buy a car through Carvana. This is my honest experience.

I picked up my Hyundai Santa Fe on 1/9/2025. When I got home I found that one of the key fobs didn’t not work. I replaced the battery and it still wouldn’t work. I contacted Carvana and was told that I would have to purchase another one and have it programmed at a dealership. (Cost to ME, $450). It was the FIRST day I had the vehicle. I fought with them to replace it and they REFUSED. Their customer service SUCKS. Do NOT purchase your vehicle from Carvana.

Had been looking for a good deal on a late model Santa Cruz. Found one on Carvana, and finally found one on Carvana. Good price and they offered the best value I found for my trade in. Online paperwork a breeze, pickup and trade quick and painless. Couldn't really ask for more.

The description of the vehicle could be better. I’m going through the repair service now because my vehicle arrived with dangerously low tread and cracking tires. How this gets through and not addressed prior to selling is beyond me. I can understand overlooked details or damage that’s harder to see. For example a bad wheel bearing that takes longer to diagnose and needs certain conditions to realize you have that problem but every single car has 4 tires and they’re big and noticeable and to not see GIANT cracks or very low tread is beyond me. Anyways I hope the repair processs goes smoother and you guys take care of me but for now it’s 2 stars 'cause delivery and purchasing was very easy and smooth.

Not very impressed. I received my car which I do love but it was not thoroughly checked. Service light on day 1 and the day before I was taking it to get inspected, it had a dead battery. I kept getting the run around on what to do and then they eventually had to take my car for 48 hours because apparently, that’s how long the insurance claim takes to go through. Don’t get my inspection done now until Monday because it was in the shop for two days just to change a battery. Definitely disappointed because this should’ve been caught before I received the car.

I'm sure this process is simple for those who finance through Carvana, but it was very frustrating to complete this process using my personal bank. I was penalized because Carvana employees failed to do their job in a timely manner and had to delay the purchase of my vehicle for another day, despite there being an ENTIRE business day to verify the check my credit union made to Carvana. Next, you need to update your website regarding the insurance requirement. Per your website under the Pennsylvania tab information, I would be required to have insurance on the vehicle I was purchasing, the DAY OF PURCHASE. However, you would not allow the appointment to remain scheduled until I had the insurance on the vehicle for FIVE DAYS PRIOR to me actually getting the vehicle! That is unacceptable and completely off-base from every other dealership in Pennsylvania.

We traded our car through Carvana. That process was fast and easy. The first car we had delivered had a lot more cosmetic damage than declared. Paint overspray all over the windshield and mirrors, peeling paint, rubber parts peeling up. They only showed “light scratches your finger nail can’t feel”. So we set up an exchange. This exchange was delayed 3 times. Twice the night before and once during the drop off window. Once was legitimate due to weather. The other two had no reason given. I was not allowed to pick it up even though they said it was at my local Carvana. If you aren’t in a hurry and don’t mind a lot of waiting and chatting with AI, it might not be bad. But, if you actually need the car… I’d pass. Not to mention, the car they sent was not the car pictured.

I would not recommend Carvana to anyone. They totally lie. You can not use the 7 days love it or exchange it. Tried that and they never let me exchange it. They sold me a car that had frame damage and I should of known they were aware of it as to why the down payment was only $2 back. 50.00. They suckered me there. Once I had it they refused to exchange it. Their warranty is more like what warranty. What a joke and the funny thing is I tried to see what kind of deal they would give me to trade it back in. I paid 23,500 for my car.

I love my car. The only issue I had was the delivery driver got dirt all over the inside of my car and kitchen when he came in to get my signature. Otherwise the process was straightforward and customer friendly. Carvana makes it very easy to find inventory that met my customer requirements.

Getting financing and finding the right car was smooth and easy. I was approved quickly and had plenty of time to research the right vehicle. The delivery was quick and easy, and the 10 day trial was a nice thing to have. I ended up keeping the car, it was a great price and exactly what I wanted. Delivery driver was super nice and helpful, even answered all my questions. The experience was a 10/10 for me.

It was super easy. I found the perfect vehicle and went through the purchase process, provided information on my trade in vehicle with no problems. They delivered the car to my home on the date that I selected, gave me all I needed to get my car registered, and took my trade in away with them. I never thought I would buy a car like this but now I don't ever think I'll buy a car any other way. By far the best car buying experience I've ever had.

Carvana provided a stress free car buying experience. Vehicle arrived exactly as described on its online profile. The delivery person was professional and courteous. We traded in a vehicle and they honored their online offer at pick up. Overall, great experience and no hidden surprises. Will definitely purchase my next used car from Carvana.

This was my 2nd purchase from Carvana.. This purchase did not come with owner’s manual. I requested assistance from Carvana in obtaining an owner's manual. My request was dismissed as it was not Carvana's problem. I was directed to download a manual from the internet. Again I asked for assistance and again dismissed. This was extremely frustrating and disappointing as this was a large purchase and a simple request for assistance.

Got a fair offer, uploaded information they requested, with only an additional 1,000 miles added as I initially entered it wrong. The offer was then updated and reduced by half. Will not be completing the sale, now or in the future.

I'm visiting GA for a funeral. I flew out but thought it would be cheaper to drive back. I found my car, and there were two flaws mentioned. When I picked it up, there were other scratches. I didn't want to reject the car and decided to take it. I was driving and saw a 3-inch crack on the bottom of the windshield. I didn't see it because I had to leave. My appointment took about an hour, and my representative took about 45 minutes in the back. He said he needed to research additional information because the car was registered in another state.

My experience with the car is great, it runs good, it's clean and holds really good gas. Thank you so much for the car. I haven't driven it a lot but of my schedule for work but I do love it. The car is roomy and drives really smooth. Thank you again.

Completely loved the whole buying experience! The only complaint I have is that there was only one imperfection displayed when I was researching the vehicle but found several other others later. Was told that is normal wear and tear and it would not be covered under warranty. I just wish they would’ve listed all of the imperfections and not just one. Other than that really loved it!

Registration process held up because someone did not check to ensure all paperwork was in hand. I had to deal with emails and text messages because someone did not do their job. Also, I found a problem with the liftgate struts needed to be replaced because the liftgate would not stay in place when opened.

By far the worst customer experience I’ve ever had. I don’t have enough time to review all the screw ups by Carvana during this process. The worst part is that this isn’t my first purchase with Carvana, but this experience will stop me from ever doing business with you again.

So easy to purchase this car via Carvana. Paid online and picked it up on scheduled date. Took car to my mechanic and he said it was in great shape. I would recommend Carvana to every and anyone that is looking to purchase a car nearly hassle free. Have had the car now for 8 days and still very happy with the purchase. I can't think of any way to make this process any easier or faster. Carvana is my new favorite way to buy a vehicle. Hands down.

I ordered a vehicle through Carvana, it has been a dream come true. There was a delay to weather and they were willing to meet me at a half way point so we could get the vehicle. Everything was straightforward and the vehicle arrived in a clean, well running, and timely manner. Everyone I talked to was very helpful and respectful and I've recommended Carvana to several other people looking to purchase a new vehicle. They allowed me to purchase a safe and affordable way to travel and I am very grateful for them.

I traded my BMW 750LI to Carvana for a newer BMW 740i. Upon the arrival of the 740i it had 187 miles more than the online purchase agreement. It also had four dented rims which made for an extremely rough ride. The car was delivered to me in this condition after their 150 point inspection which I find impossible. I made contact with carvana regarding the damaged car and they informed me that they would not fix the car or make any adjustments and that I would have to file a claim under the warranty.

I chose Carvana because my bro-in-law said his buying process was very smooth. After finding the vehicle we could afford, the process not very smooth, but smooth. The reps were very helpful and very patient, which we needed patience. The delivery was on time and vehicle arrived just as advertised. Thank you carvana. You are now our dealership of choice.

When possession of vehicle there was no owner's manual, certain climate control buttons were not illuminated, a tire pressure sensor was malfunctioning. The person at the facility for pickup was nice but did not seem to be any help in getting an owners manual or the fact that there was only one decal for the 4x4. Also the infotainment system doesn’t connect Apple Play. The remote start feature on the vehicle was not working. An authorized key vendor for Carvana came out and tried 3 different brands new key remotes and the feature still would not work. That person said that the vehicle might not have that feature at all.

My experience was exceptional. The delivery was delayed but I was informed and everything has gone very smooth. The delivery driver was kind and very helpful. I am excited to own my new truck. Would absolutely use Carvana again. My neighbor told me about his experience with Carvana and now I will tell my friends as well.

My daughter purchased a Mazda suv from Carvana and had a great experience, so my husband sold his Toyota suv to Carvana and had a great experience, so I traded in my car for a pick up truck from Carvana and as expected had a great experience. I highly recommend Carvana as it is a fast easy process. They give you top dollar for your trade in and have reasonably priced vehicles good vehicles. Way better than going to your traditional dealership and sitting there for four hours while they go back and forth speaking to their manager on your behalf. I Love Carvana!

I originally tried to purchase a different vehicle but upon delivery it was not as advertised on the Carvana site. It claimed that it had an 8 speed automatic transmission, but on arrival it was actually a 6 speed manual transmission. I was forced to send it back due to this discrepancy. I then had to go repeat the process and wait another week for delivery. How long does it normally take to receive your refund on down payments? Other than this it was a fairly easy experience. I will recommend carvana to someone looking to purchase a vehicle. Both delivery drivers were very polite and informative. Thank you for my new vehicle.

The first 2 times were flawless and easy but this time was a not as smooth but still a good experience overall. Had some problems with the title and my timer ran out and I had to start all over and lost the deal. I think the timer is too fast and when I asked to speak to a manager I was told there was not one available. Just because the process is all online, don't forget that sometimes 2 people need to talk on the phone and work out the situation. We eventually got the deal done and I love the car.

I just purchased a Honda 2021 Pass Port from Carvana, up until now, I would have had a 99% positive review to leave. It took me a couple of months to choose a car from them since I was buying online I wanted to be careful of what I chose. I was trading in my Jeep which I had for 7 years and was tired of getting it fixed. The representatives were wonderful working with me to choose the right car, everything was done more or less effortlessly. When the car arrived it wasn't what I expected but it was fine for now, I had planned to get a second car when I was done paying off this car. When the car arrived I was told by the person who delivered the car the back tire was low and I should contact Carvana about a new tire. I didn't think anything of it and put air in the tire. Since I had the car the tire would drop in PSI every now and then by 3 PSI but I'm thinking it's the cold weather or something.

Carvana transaction was easy and my trade in was easy too. Definitely recommend Carvana when you want to buy or do a trade in. The process was much easier than going to a car regular dealership. My only complaint was the transportation company. Transportation company caused extra damage. For the price paid to ship and transport the car I purchased, that company needs to learn how to ship cars. I spent 2 hrs trying to get marks/scrapes off and some won’t come off. You could see where straps were on car and scrapes. Chips & scratches on car that were not on it in pictures Carvana posted. Check your shipper before paying the companies listed. 5 +stars for Carvana. Shipper 2 (to many addition scratches and dents).

Experience was great to be honest. If you’re buying use car I don't see why would you go anywhere else. It was truly amazing but i issue I had when I picked the vehicle up it had another small issue with damage mirror but it was listed in the picture beforehand I reached out and they’re going to fix the problem with no issue. I was truly happy about that but overall 10/10 they just made buying a car so much easier.

A great experience. My car is exactly what I hoped it would be. It was advertised on Carvana exactly how it looked when I picked it up. Definitely recommend a purchase from them!! It was so easy and there is no sitting around waiting when you pick up your vehicle.

So the vehicle was extremely dirty. When it was delivered the outside was somewhat washed. However the interior was a mess, the driver's side fog light is out, damage to the front of the car on the lower passenger side that wasn’t listed on the website and didn’t see until the next day in the sunshine, texted the advocate or the automated message line and was basically told it’s my problem. This isn’t what I expected from a dealership.

I think the process is smooth and easy but I had a water pump that had to be replaced $720 after less than 3 months of having the car and 4 wks had brakes and rotors replaced. It was a sound that I had noticed at about 2 wks after having the car. I hadn’t driven it much seeing that I work from home. They offer a car repair service SilverRock but I think they are a waste of money.

There were many cosmetic issues that were not disclosed in the original listing, bolts missing in the engine bay, a rear sunroof that’s broken, deteriorating bump shocks, and other problems. While simple things like an inspection, and air filter+brake fluid changes were covered by Silver Rock, they make it VERY difficult to make claims and contact their team. The order and delivery process was very pleasant, but trying to get any issues addressed is a nightmare. All used vehicles are going to come with some issues, but the fact that most of them are not disclosed on the sale listing is very frustrating. I probably would not recommend Carvana to other people due to the difficult claims and repairs process, as well as the fact that most problems will not even be fixed.

If you are sick of the dealership’s never ending games and scams, use Carvana. We closed the deal in less than an hour. We just provided our information and made a few choices and voila we had purchased our car. No pushy salespeople or “managers”(master con artists). Our car was delivered in 3 days by a very courteous person. Definitely our new way for the future!!

Such an easy and non-stressful experience. Website easy to maneuver, everyone was helpful and friendly. Delivery occurred in the middle of a snowstorm too. Car is perfect. They even check in with you to make sure that you aren't having any issues. Will def be recommending to everyone I know.

Updated on 03/01/2025: It took about 1 month from initially paying in full to finally getting my truck. Then, I was sent an email saying the title was being processed and to check my dashboard. The dashboard said I should have my plates in the mail by today. I do not. Never received the plates. So I called today and they said "It's a glitch, that's an automated email and the info isn't accurate. You need to go to the DMV." I should have just bought a car from a regular dealership. It would have been MUCH MUCH easier.

Easy process. Ad for vehicle on Carvana was incorrect with false advertisement. Mileage advertised was 5400 miles. Well someone wasn’t smart enough to clear the last trip. The actual odometer showed 8000 miles. That was the first issue. Also ad stated car came with automatic start. Well after going to the dealership and spending lots of money, I finally have auto start features, but my original purchase did not come with auto start. Overall okay experience, but ad was false in multiple aspects.

We had a seamless experience purchasing our 2023 Kia Sportage. The process was simple and the support from Carvana was great every step of the way. The only downside was when taking the vehicle to our mechanic, he discovered at the most recent oil change done by Carvana, the O ring was installed upside down/ oil spilling out and would have caused a future problem.

I purchased a Subaru Forester through Carvana a little over 2 months ago. I’ve had to take the car in on 2 occasions to repair facilities already. The first time was for an oil leak - I wrote it off as a new technician not properly tightening the oil pan or screw; not a big deal. The 2nd time was for transmission issues. This is covered under my extended warranty (so far) so again, not a huge deal but irritating and inconvenient nonetheless.

I'll start by describing the buying experience. Carvana was very easy to buy through, we paid cash which I think made it even more seamless. This is the second truck I have purchased from them. Again, buying and picking up was very easy and everyone was very polite. So the truck I bought had fogged up/dim headlights. Not a big deal, my son and I bought new assemblies and bulbs and put them in. What is troubling is when we removed the front grill, there was a HAMMER, down inside of it. This led me to investigate some more and it became apparent that the front end had been replaced and painted. nothing mentioned on the Carfax, and honestly now I am paranoid that I may have bought a vehicle that was wrecked, without being aware of it. Again, the buying experience was great, but I am disappointed that I wasn't made aware that the front end of this truck had been replaced for whatever reason.

They are selling junk cars that they know are junk cars. They are selling Hyundai that have bad motors they know they have bad motors. If they truly did all the checking on cars that they say they do they would not selling any Hyundai.

I would like to have had more familiarization with the vehicular controls. Other than, quick deliver and courteous service. Carvana has a very wide selection of vehicles at a decent price points. They have all makes and models. I enjoyed browsing through the Ford Edges presented and chose a 2018 with 48033 miles. Good luck in your searching. I think you will be pleased.

This is my 1st experience purchasing a vehicle from Carvana. Found the truck I've always wanted (Toyota Tacoma). Placed my order and was told to be available on the scheduled delivery day. 2 hours prior (on delivery day) the delivery was postponed by 3 days. The entire time I felt like I was being scammed and to my surprise on delivery day my 2018 Toyota Tacoma was delivered. Upon delivery the delivery driver driver said to take it for a test drive and to look it over. Upon arrival I noticed the front rims of the vehicle had a heavy coat of brake dust on them. I also noticed the tires were dry rotten and during the test drive the truck shook when coming to a stop (I suspect bad brakes and warped rotors).

Everything about the process of selecting and purchasing the car was so simple. When we found the car we were looking for in our price range, we were a bit surprised. It seemed almost too good to be true. But it was too! The delivery was great. The driver was very informative and courteous. The car was exactly what we expected. We are very happy with the outcome.

I have purchased two cars from Carvana and both came with issues. My first car is a 2019 Audi A3. The issue with my car was the tires. All 4 of my tires are bad really bad and I have tried so many times to talk to someone about my issue customer service number, nobody ever comes to the phone after pressing the correct option. My vehicle was delivered on May 19, 2024. My 2nd vehicle is a 2013 Mercedes same issue again. All tires are bad and the vehicle have no windshield wiper fluid. I only give 1 star because of those issues but the overall convenience of buying a car from them is definitely 5 stars

The photo attached is for a car Carvana is selling for $17,400.00 dollars not including a $1,600.00 delivery fee. They will buy that car from you for $4,400.00. Sounds fair huh? Go head and be stupid and buy from Carvana. Just read the reviews where 27% of buyers got scammed. Will you be one of them?

They made me a low ball offer which I accepted and then they just ghosted me and never replied to anything I sent them. Rude and unprofessional. I took the hassle of sending in all my ownership documents and they dropped the ball completely. At LEAST be honest and tell me you are no longer interested, don't give me an offer and then ghost me. Never got a receipt or anything from them after they made me an offer. My offer expired week later and now I have to go back through the whole process again if I want the same crappy offer. Disgusted. Good riddance. Now I see why the company struggles with bankruptcy.

Omg. It is so easy and fast. Carvana really works fantastic!!!! In the beginning, I have doubt on online car selling and buying. However, it turned out it was my unnecessary concerns. I finished my part online and they showed up and took it/delivered it right on time. Why did I use traditional dealer before???? It is a game changer!!

Buyer beware. They over inflated the price then devalue it after you bought it. Devalued my car in six months after 5,000 miles over a six month period on a 20 k car to 14 k. Trying to get answers other than a guy on the phone apologize profusely. DO NOT BUY FROM THEM.

This was the easiest car purchase I have ever made and probably ever will make. No needless upselling or pushiness. Very extensive filtering options made it easy to find my car. The option to even save a previous filter settings was just icing on the cake for me. The actually delivery was super smooth and my delivery driver -Denzel I believe his name was- was super friendly and nice. Overall 100/10.

Overall a very positive experience! Delivery on time to the minute, the car was expertly detailed. The only issue I have was the Forester was delivered with 2 different brand tires and wear. Subaru recommends all the tire be the same type so as not to stress the AWD system. I contacted Carvana who stated I needed to discuss with Silverrock. However they do not cover tires. I didn’t expect to replace all 4 tires on a car with 13000 miles.

I just recently sold my car to Carvana. It was a 2016 Mini Countryman. The reason that I chose Carvana was that they were the best offer that I received from online sites. It was simple. I posted a photo of my odometer, Title document, and driver's license. Based on they data they contacted me with the offer in about an hour. I accepted the offer and was given an appointment and location of where I should bring my car. I had the option of them picking it up at my home but my delivering it was faster.

I recently purchased a 2023 Chevy Tahoe from Carvana, and I couldn't be happier with the entire process. I even exchanged it, and the whole experience was incredibly smooth and hassle-free. What I loved most is that I didn't have to deal with going to a dealership, which is something I always try to avoid. Carvana made everything simple, from browsing the vehicles to completing the purchase and handling the exchange. The convenience of doing it all online is unmatched, and their customer service was great throughout. If you're like me and prefer to skip the stress of traditional car buying, I highly recommend giving Carvana a try!

This was my first time buying a car from Carvana and my experience was Great! Easy shopping from home, easy payment and delivery. Once delivered the driver stayed to be sure we were good with the test drive. We had the car inspected within the 7 day warranty to find that the front breaks were at a 1 (should be 4) and the alignment was off. We contacted Carvana and they took care of all the repairs for us!! Great company and transaction. Would do it all over again tomorrow. (If I didn't love the car I just got!)

I bought a 2024 Ram Pickup with 4000. The second day it broke down. Trying to speak to someone for help is a nightmare. I spoke to 4 different people. None of them would follow through, none would call back, none could give me their phone number so each time you call you speak to someone new. Worst customer service ever. I repeat…. WORST customer service ever. Go to CarMax.

Not satisfied with all the cosmetic damages that were not disclosed on the Carvana site. We have siginificant cosmetic issues on the front side of the car that even the Carvana staff were surprised it was not mentioned and they took all pics and asked me to call 3rd party warranty provider who simply chose not to cover. Very uninspiring but not surprising now that I read everything in the news recently about Carvana. Never again!

This place was awesome. I will be buying a car from here again. The people were very friendly and professional. Quick and easy. Such a great experience. Who would have thought you would be able to buy a car out of a vending machine. Carvana is the only place to go.

I love my new van. The process was amazingly easy and quick to finish. We had been looking for a new vehicle and a friend recommended Carvana to look for one. We had been looking for one for a while but when we saw this van, we knew it was for us. They are a very trustworthy company and website.

Carvana will show you pictures that are inaccurate online. The 5 foot x 4 -5 inch smudge could have happened during their shipment of the car to me but no one will take accountability nor will Silver Rock their insurance company cover cosmetic items. Also the tint from the windows were peeling off (about 25%). That was also not disclosed in the online images. This is why I feel that they sugar coat and brushed out damage in the online photos. Ultimately, I returned the car. They are supposed to pay to have the car returned. They would not give me a time range of 2 or 3 or 4 hours. They just gave me 20 minutes notice and I could not get home in time.

Easy to buy, easy to finance, rates are nuts. Car was not in the condition they said and people at the pickup site have zero knowledge, it is a take it or leave it scenario. This car has some serious paint issues as well as mechanical issues, their 150 Point Inspection did not mention. Warranty is pretty ok though, so they are fixing some of the issues.

You taxed me $2861 and it was supposed to be $1315 (because you taxed me on retail price of Rubicon when you should have deducted my $21,800 trade in allowance). If you see my conversation with "Sebastion", he states my correct amount. I have tried and been transferred numerous times to get corrected before and after you withdrew funds from my Checking account. Issue still not resolved, I would like my $1500 overpayment refunded PLEASE.

The easiest way to buy a vehicle. Many choices available. Already have recommended Carvana to others. Everything at my fingertips and no pressure at all. Love my new Chevy Equinox! Low mileage and low price. Highly recommend to anyone looking for a new ride. Delivery within days. Financing if needed.

The entire process with Carvana was great. The only problem I encountered were the details. I was told by the individual that the car needed new tires which was accurate and a new battery. I was unable to drive my car until the battery was replaced. These are 2 very crucial details that should have been noticed right away and addressed prior to delivery.

1st car had an engine oil leak and we were told at the inspection we should not drive it due to oil leaking onto the exhaust. That left us with no vehicle for a week. 2nd car we now have we find the entire rear bumper has been removed and painted very poorly no less and all our confidence in Carvana is pretty much gone.

My experience with Carvana purchase process was excellent. My concern was how dirty the car was on pick up day. I accepted the car which had a little over half tank of gas. I had to take the car to be detailed which cost $220 and then fill tank of gas. The fluids all needed to be filled which worries me because now I’m not sure if the inspection was thorough. I’ve had the car now my 7 day return period with one incident that the clock stopped and radio didn’t turn on so I’m worried about battery. All in all, I am not confident that this process of purchasing a vehicle is the best route for me because if the cosmetic issues weren’t resolved, what does that mean for issues that I haven’t seen yet.

The guy who helped me was literally amazing. He called me and everything that he needed refinished. In one phone session took less than an hour, I was very impressed and when I got to the office to pick up my car, they knew exactly who I was. They were ready for me. So I wasn't impressed with the service overall.

Everything went well for most part. My pick up time was delayed twice. The second time it was delayed within an hour of my pickup time. And I had already driven 2+ hours to get there. Battery was dead on it so why couldn’t they have replaced that during all that time. Came out of pocket for a regular and auxiliary battery. Claim is submitted for reimbursement. Car is quite beautiful and Raya was so helpful.

Everything went so smoothly, from the online ordering and completion of the paperwork until I took delivery of the car. The car was in excellent condition and appears to have been well maintained. Trade-in of my old vehicle went quickly. This was my first time buying a used car with Carvana and I definitely would consider doing it again!

Great experience and helpful fast and easy. Love the Jeep Cherokee. Would recommend to friends and family. The lady was very nice and helpful. Would recommend coming again for another purchase. The vehicle was described as it should been. It was just what we wanted also. It’s a really nice vehicle and I love driving it. Wish we would have went there sooner.

My experience was amazing. Super easy and they were very helpful and the delivery was awesome. Very friendly and helpful. I would recommend buying a car from them. It’s fast and easy and you get to do it from the comfort of your home. I’ll be buying my next car from them again.

My experience was easy from start to finish. The customer service was amazing everyone from phone reps to the in person staff was great. I will be sure recommend to friends and family. Car shopping has never been easier. This was all done from the comfort of my home. No haggling or sales reps that they are not willing to help.

My experience with Carvana has been great from picking out the car I wanted, to the easy process of getting approved and having the car delivered to me. The lady that delivered my car was great. It rained on 12/26/24 and she did great customer service. I’m happy with my purchase, my Christmas present to myself.

The delivery and purchase was easy, but I do not think there was full disclosure on the condition. There was cosmetic damage that was not shown on the listing and also a transmission issue I am working to resolve with a shop. The Monroe muffler that is in network was not competent to diagnose the problem so I will need to pay the full 350 deductible. A power train issue also would lower the NADA value to less than I paid for this vehicle. All of this is less of a pain than returning the vehicle would have been due to the fact that the delivery cost is nonrefundable. The staff of Carvana was very helpful, but I will not be purchasing another vehicle through this service. There is some effort to disclose issues with the vehicle on the posting, but information is very lacking on a platform that encourages a fully online experience.

Buying a car is not as easy as getting a bag of chips. I bought a car and immediately had a brake light out and 2 days later found out there was something wrong with the back window. Of course this was over the Christmas holiday. One of the people over the phone "helping" with the exchange was NOT helpful at all. He kept pushing for me to work with a TPV for the repair. Which by the way needed to get an estimate in 7 days during the holiday. Not a Happy Camper and I am a previous customer.

The driver was friendly and answered my questions as best he could. The process was easy and I am happy with my purchase. The only thing that could have been done was the car could have been cleaned. The interior had some dirt marks and the outside had like a white dusting. Other than that great experience.

My experience was seamless. I thought it would be difficult but it wasn’t. Everything fell into place. My vehicle was delivered on time with no delays. It was like the best Christmas gift. Who would have thought I could order a car online and have it delivered. The car is great. Everything I was looking for.

My name is Adrienne **. Phone number **. Car 2023 Rivian R1s. Stock# **. I am sending this because I am unhappy. 1) We did all the paperwork, but uploading the insurance to the website was a problem. Then they told us it's okay to just bring it when we pick up the car. 2) After we sign the paperwork, we go back on Carvana to check the update, just to see the car was back up for sale, we called but didn't get the reason why that happened, we put 40 thousand dollars down plus shipping. We called and ask them to fix it. After a day or two it was fix then they try to let us go back though the buying process. Plus pay for shipping again, we have to tell them no. After the back and forth it was taken care of.

6 weeks after handing the check to the driver who delivered my car, I got an email stating that Carvana had lost it. By that time, I had vehicle registration, plates - and my loan time period had expired. The email asked for a new check to be issued, but this meant I had to get another credit check run and do a new loan application. I called Carvana to try to find out what happened and what could be done only to spend 25 minutes talking to THREE different people, that last of who read back the initial email I was sent to me over the phone. I found this offensive and highly UNHELPFUL. My impression of Carvana is now that it is a VERY INCONVENIENT AND IRRESPONSIBLE company. I hope once I get the new loan and a new check that it will not be lost, which I trust will be the case because I will mail it at a rush for you because of you.

What an absolutely exceptional experience from start to finish. Easy online selection with no hassle pricing and financing options available. Perfect and fast pickup with customer service way beyond expectations. Constant contact and feedback during after the purchase. I would definitely recommend this new way of car buying to all my friends and family.

I ordered a used car. It showed up damaged. Something must have happened during transit and the drive train on the Tesla Model 3 caused a bad wobble. I contacted Carvana via text and they said no problem. We exchanged the Model 3 for another one. They picked up the bad one and dropped off the replacement of my choice. The process was sooo easy. The replacement was great and I am keeping the replacement. All the documentation, registration, plates, title is all handled by Carvana. I didn't have to do a thing.

I sent in my savings account number and checked the box for savings. When you went to withdraw the money, you sent it in as a checking withdraw which my bank declined because it was not a checking account number. Instead of contacting me in any way, you canceled my order. When I called to find out why, you told me I could no longer pick up my car on the day we had chosen - for which we had planned a special 3 hour trip. No one was apologetic for your mistake. I then went through the process and was given an amount I owed and said I would get a cashier's check - I went and followed all rules.

Vehicle was delivered in perfect condition, on time and Danii was so helpful with walking me through the specifics of the car. She took her time with me even though it was Christmas Eve and she had several more stops after me. After a few hiccups with the exact delivery date, Danii redeemed the entire experience.

Vehicle is leaking coolant. Didn’t know until after the seven day return policy. Air intake tube was broke sucking in dust. Bad motor mount. Rotors need to be replaced along with the brake pads. Getting a lot of wheel pulsing while applying brakes. Other than that easy process and beautiful vehicle. Will be paying my deductible unfortunately and be without a vehicle. Hopefully whoever does the work will do it right.

Best car buying experience I’ve ever had. I’ll never go to a dealer again. No hassle. No delay when it was time to get a tag. It was so much better than going to a car dealer. I highly recommend. You won’t be disappointed. I did everything on my own time.

I will admit I wasn't expecting anything better than going to a dealership. To my surprise it was even worse. Instead of screwing you over with added options, features, extended warranties, etc. they charge you a nonrefundable 2k shipping fee (unless you find a car in your area they have in stock). Take a "150 point" car check up to make sure there aren't any "imperfections" inside and out and they attach photos to show you. My truck had 2 "imperfections" - a chip on the door which was barely visible and a minor stain on the seat which wasn't even there. When I got it neither of them were. What I did find was a bashed in rear bumper, chipped tail light, tons and I mean tons of chips some the size of my thumb. And a gash the size of my entire hand on the front bumper THAT THE DELIVERY DRIVER DID THAT DAY.

I was lied to about the condition of the car. It arrived not only filthy on the interior with all kinds of nasty dirt and crumbs and debris, but the front fender was also smashed in and there were several other dents and damage to the exterior of the vehicle that were not obvious or even shown in the pictures. The vendor in Atlanta showed no accountability or responsibility and just told me to "Call Carvana" for all the issues. Then Carvana did not fix my car fully or even address all the many issues the car had. I also did a blue book assessment of the car and found out that they had sold me a $10,000 dollar car for $19,000! I would never use this terrible company again. They do not care about customers, they just want to make quick and greedy profit.

I have bought many cars from dealerships over the years and this experience was so much more pleasant. I would definitely buy from Carvana again! My car was perfect inside and out when I received it! Our delivery guy was very nice and helpful! I would recommend to family and friends.

Everything went very smoothly, we got our new vehicle the day they said it would arrive with no problems. So far the car is great, it’s only been about a week but we love it. Would definitely buy from again. Great experience. Just waiting on plates and registration to come in the mail now.

I bought a 2021 Tesla Model 3 (my dream car) from Carvana. Looked online and believed I had found the perfect option with Carvana as it had all the features I was looking for and seemed like a pretty good deal. The purchase went incredibly smoothly and I was excited to get it delivered the following week. The day of the delivery, my delivery driver called me to verify what I would need for the apt. Due to my delivery time (at night), I asked my driver if we should move the drop off location to a well lit parking lot so we could go over the car in detail to ensure everything was as listed on the site. My driver assured me that would not be necessary as carvana would cover any issues I found over the next 7 days during my “7day test drive”.

On Monday, December 23, we made our second purchase from Carvana in Ontario, California. The online process was incredibly simple and efficient. Our appointment was on schedule and the customer service was outstanding! Our representative, Tray, was a pleasure to work with and deserves SIX stars. We’re extremely happy with our new pre-owned Subaru Forester! We’ll be back.

Bought a car from them. Picked it up at night. Next day noticed two chips in the windshield. They refused to repair. Car was filthy with dog hair embedded between and under all the seats. Trans went out two months later. They obviously don’t vet the cars they bring in. Luckily the car was still under dealer warranty. Never again.

Car had more damage than described but other than that it went pretty easy. But will definitely cost a few thousand more to fix the damage but the people and the presentation of the car was great but the detailing was pretty poor. The car needed cleaned pretty badly and had a lot of dirt in the cargo area.

After a 10-minute test drive, smoke was pouring from the engine (oil leak) and a horrific rattling noise was immediately evident (needs new catalytic converter & muffler). Also, unreported body damage and ATROCIOUS call-center "help." Carvana's in-network mechanic advised against purchase so I had the headache of returning the car and waiting for a refund. Cannot believe this car was deemed suitable for sale. Appalling. Ruined my son's Xmas surprise. Never again.

Truck was damaged during transportation, I was informed I would have to be responsible for coordinating the repair. I contacted Carvana's insurance company Silver Rock and they informed me that I could only use their autobody shop's and the closest was 1 hour away. This means I would spend 2 hours of my time just getting a quote. Then I would have to drop truck off for repair (2 hours) and pick up when repaired (another 2 hours). All of this time would mean lost time at work. My minimum PTO per day is 4 hours that would mean 12 hours of my of PTO used for a mistake of Carvana's. Also Silver Rock allows only 60 days for the repair to be completed? Carvana offers no help!

On the drive home after picking up my vehicle, the turn signals did not work, the backup camera did not work and the change oil light came on. The windows were also filthy. Needless to say I returned the vehicle to Carvana. I highly doubt they ever did any kind of inspection on this vehicle.

The entire experience was the best! Searching the web, the paperwork, the drop off. All was extremely easy and the driver was very helpful! Very Happy with the entire process! I will use again and recommend to others.The entire experience was the best! Searching the web, the paperwork, the drop off. All was extremely easy and the driver was very helpful! Very Happy with the entire process! I will use again and recommend to others.

So far quick and effective. No problems with car. Only been a week. So far so good. Beats going to lot for hours. I called. Got my answer. The next day picked car I wanted. Car was delivered within 3 days. Again so far so good. I love my new vey. Will shop again.

Had a great experience with Carvana. The paperwork was seamless, and the experience was positive. The staff at the Kansas City Carvana location was very experienced and did a wonderful job. We would definitely recommend this company to others. 2017 Dodge Challenger TA. We would definitely purchase another vehicle from them.

All I can say it's waste of time. If you want to buy a car go to real dealer. I called many time. It was hard for them to locate my account. I had to call several times just to find my account. They don’t not keep their promise to deliver the car on time. They always keep rescheduling and waste your time. The first car I returned they did not bring the check of my trade and they were telling me what trade like I never gave them a trade. It tooks me 2 days to prove that I gave them a trade. Even that I decided to buy a car from them. They told me they will delivered if I pay 290$. I did pay that but they did not bring the car. It’s scam company. Don’t buy form Carvana

My 1st order was a 2015 Rod. Got car home the roof would not go down. I called. Arranged a return. Had to take off work. Found the replacement. Tried to stay within amount. Found a 2015 Mercedes. Continued with swap. I was informed that the pickup date would not be before the 18th. Had to take off a second time to pick car up. While talking to the customer service representative I ask if the 290 could be waived due to all the time I had to take off. He replied that he put the request in. When calling back to check on status a lady advised she would send him a email and would call me back the next day. I’m still waiting on response.

Bought on 11/17 (car number 1). 1st estimated delivery 11/23. 2nd estimated delivery 11/30 (asked to pick new car or else delayed to 12/18) car number 2. 3rd estimated delivery 12/4 (car number 2) RETURNED tires were extremely dangerous, traction almost killed me, windshield wipers needed replacements immediately, and exhaust was not replaced properly. 4th estimated delivery 12/16 (car number 3). 5th estimated delivery 12/18 (car number 3). 6th estimated delivery 12/21 (car number 3). What I sent to BBB, the AZ and CT State attorney Generals: there is added dates since I've submitted this.

Still haven’t got my 2020 Jeep Wrangler back from the shop. Been waiting from the first day I got it. Went straight to mechanic and no one has called me with updates. The first jeep I was getting had a problem with the speedometer. The miles were reversed I was told and couldn’t receive the jeep the day of delivery. Just a headache. Order cars that are supposed to be inspected before you buy a vehicle.

Buyer beware of imperfections not disclosed on Carvana’s description of cars. Carvana only disclosed one (1) rock peck on the driver door in their online ad for the car I purchased. Upon delivery, the car had rock pecks on the front bumper, right front fender, right mirror and truck lid. Some were touched-up (with a white paint that did not match….looks really poor) and the rest were left bare. When I contacted them, they told me to contact their warranty provider, SilverRock. I did just that and even sent photos. I was then contacted by SilverRock and they stated this was normal ‘wear and tear’ and they were going to do nothing about it.

The experience was great. The interaction with the employees of Carvana was great, very helpful, very insightful, very friendly. And that is on both ends the internet and in person at the car lot. I would definitely use carvana's services again. And I definitely will recommend Carvana to family and friends.

This is one of, well the best car purchase at dealership ever, Carvana people made this so easy and fast processing. Customer services are fast and quickly solve questions or problems. delivery experience was wonderful, driver arrived on time and everything gets done in 5-10 mins. I think Carvana will become like Netflix of streaming media. Go Carvana!

The entire experience was smooth and simple. I wanted to trade-in my old car for a newer model. Simply chose the car that I wanted, got approved, scheduled pick-up of old car and delivery of new car to happen simultaneously. And that was it, it was roughly 20 minutes of my time once the gentleman arrived to delivery my new vehicle. Car was as stated and they hauled away my old one. Great experience, would definitely recommend and will absolutely use again in the future.

Honestly this experience took a lot of the headache out of buying a vehicle. It can be time consuming, plus dealing with salesmen & dealership fees can be uncomfortable! But with Carvana I just searched for something that met my needs & was able to see the pricing for myself without a bunch of hidden costs. The gal who helped me in the Orlando store (regretfully I don’t have her name), made me feel very comfortable with the completion of the process. I’m happy with my new(er) car! ☺️✨

Don't do it! They finance through Bridgecrest & bridgecrest was taking 2 payments out of my acct without being authorized. Not signed up for auto pay either. To get your money back you have to pay $15 and wait 25 days! It's scandalous!!!! Use someone else! It's been a nightmare!

In May of 2024, I purchased the vehicle (2013 Buick Enclave) from Carvana, LLC (Defendant). The vehicle 1.) was sold without a front license plate bracket, which rendered it uninspectable, which is important because my state is a two-plate state, and at the time of purchase, I fully expected to be able to operate the vehicle with a valid inspection sticker, as required by state law. Due to the Defendant's actions, I have been stopped by law enforcement on two separate occasions and let off with a verbal warning for driving an uninspected vehicle.

It was so quick and easy. I think it only took about 10 minutes to get approved and my car was here quick. Thank you! The car is wonderful. I am very happy to go through Carvana. In the future I'll be using them again. I recommend carvana for anyone looking for a good car and service.

First of all there were beyond way too many complications with zero communication. Nobody told me that the down payment never went through, I found out on my own by calling and saying “Where the hell is my car? It was already supposed to be delivered,” and my order status never changed, it had still said delivery in progress. THEN when I finally received my car there were FAR more scrapes, paint chips, etc. than mentioned on the “imperfections” part of the pictures for my vehicle. It never mentioned that the automatic trunk opener didn’t work, but guess what? IT DOESN’T WORK AT ALL!!!