Carvana Reviews

The buying process was great and very simple, too simple almost it was done all in a matter of a few clicks on the computer, however when I picked up the truck, it had new tires on the rear but the fronts were still factory from 2017! I requested two new front tires but the management said, "No. They are within spec to sell," I argued saying, "But by the year of the tire they are unsafe for the road," which in turn the “technician” came out and said. "If you don't like the truck then don't take it or pick another truck." Once I took the truck home I noticed a nail in one of the front tires as well, so having the truck a week and buying new tires for it kinda sucked but overall love the truck and like I said the buying process was the best I've experienced.

From start to finish- this was a great experience and the absolute BEST way to buy a vehicle! I love all the text/email updates as I waited for the order and instructions were very clear. I hope you can find the man that delivered my vehicle and commend him on his great work. He was extremely friendly and informative. He had a great attitude/demeanor. Thank you Carvana.

Terrible, terrible company!! This company survives by scamming people. You buy a car pay their “non-refundable” shipping fee and they delay, delay, delay until finally cancelling after one of their associates told me I would get the fee back because of their error. THEY SCAM PEOPLE. They will not give me back my $1,590 shipping fee.

Purchased a 2021 Kia Sportage and received it on 5/30/2024. Car was listed as a 1 owner No accident vehicle. Only showed one little scratch in their 360 walk around. The overall transaction was great until the vehicle arrived. The right front fender and obviously been painted recently by them I presume. There were sooooo many fisheyes in the paint almost unbearable to look at. The car is covered with overspray, hood, mirrors, bumpers, etc. So I filed a claim with them and currently waiting for their third party warranty company to reach out. I will update this review once we see how this goes.

I was shopping around for a Chevy Camaro and I found Carvana. I started looking at a lot of stock they have and I found the perfect one for me. I was shocked at how easy and fast it was to get my car from Carvana. I know I have never had a better car buying experience than the one with Carvana. I would do it all over again with Carvana.

There were some things that I really liked. I liked the wide selection of vehicles that you have to choose from and that you don’t have to deal with any annoying salesman. I didn’t like that we weren’t able to see the car at all until after all the paperwork was signed. There are 3 dents and a whole lot of scratches inside and out that weren’t ever mentioned to us. I know there is a 7 day return policy, but that’s a huge hassle. I just wish they were mentioned beforehand.

Multiple shipping delays that caused over one month wait, in the meanwhile I paid the loan and insurance. I used 3 unpaid days of leave, had to reschedule 3 work trips on my own dime (paid flight change fees).. One of the delays caused a new contract and the wrong car was added as trade in, so Carvana took more money out of my account. I was charged multiple times for shipping same car (eventually refunded). When finally delivered - the driver arrived early, before my appointment time, and had a terrible attitude when I asked her to wait while I finished a work call. She was so rude to me and my husband, really obviously doesn’t like her job. Refused to speak to my husband, refused to help taking the plate off our trade in pickup as it was loaded before we had a chance to.

First BMW had a few notifications that needed to be addressed. I was not satisfied with the car overall. I called an exchange advocate, who was so patient and kind, that got my exchange taken care of. A couple days later, I was able to exchange the old ride for a new ride. I have been beyond happy ever since. As of today, I plan to purchase all my vehicles from Carvana.

Do not buy anything from Carvana ever!! They refused to issue me new temporary plates after my current ones expired. Customer service constantly just dodged my questions and even just abandoned chats / hung up the phone on me when I asked about new temporary plates. 4 months after receiving my car the check engine light comes on and take it to get repaired. After 5 weeks they gave it back to me and said they couldn't fix it because the wiring was so messed up only the dealership would be able to help me. So I took it to the dealership and they fixed it but it cost $3800 dollars in repairs for a $18,000 dollar car!!!!

We had a couple hiccups along the way, but we got everything ironed out and I had my new van in about 2 days! The van I purchased was a 2013 town and country with 37k miles on it. Got it for an amazing price as well! The person that delivered the van was very nice and professional.

My experience buying my car with Carvana was excellent. Nothing to complain about it, all the processes was easy. The delivery of my car were on time and the driver were so nice. Explain everything to me, car come as the pictures. So I recommend buying in carvana 100%.

Easy process, delivery great. Car features listed a CD player, but no CD player is in the car-disappointed in that. Otherwise very happy with the purchase and the car is great. I would use Carvana again. Customer service at delivery was great, very knowledgeable and went quickly. Great service all around.

I love my car, it was perfect! The vending machine was so cool. Even with my car having a dirty spot in the back seat, they made sure to clean it up before I left. Everyone was very friendly and the process was easy, the app was easy as well. Thank you very much!

I need to know what the first payment date is and if it is draft or pay online, which is what I prefer. Delivery service was great. I wish I had done this before. The driver was very courteous and helpful. My next car will be from Carvana. I have already recommended Carvana to many of my friends and relatives. They were impressed.

It was a dirty vehicle, the service light came on, and customer service was horrible. I spent over an hour between SilverRock and Carvana. Both useless. There seems to be a lack of understanding between a repair and servicing a vehicle. I had to service the vehicle and have it detailed which Carvana refused to help. They will be in trouble with the way the market is going. Local dealers help people clean and service their vehicles.

This was my first experience with Carvana, and except for the online order process once I found my car, everything went beautifully. It was a pleasure to view all available cars and their specific features from the comfort of my home. Car delivery and signing of final contract (with Notary provided) was a celebration! My car looked just as it appeared online. I am super pleased!

I purchased a plug-in hybrid Volvo XC90. Pictured online in the trunk was the power cord and floor mats that were supposed to come with the vehicle. I was told by the field advocate that this has happened before and he has gotten the cord FedExed overnight. After not receiving the cord, I proceeded to contact Carvana and was told that they could not get a cord to meet a refund to purchase a cord. I am extremely dissatisfied as the cord was pictured and is needed to use all of the features of the vehicle. I have been a huge advocate of Carvana by purchasing and treating in my last two vehicles with you. Moving forward, I will not be using Carvana because of how you've handled this experience.

Only reason I leave a mid review is because, your misleading on the description on the truck We bought, and the steering was unsafe. We had to get it fixed, not very good communication with one of your staff members online.. Another lady we spoke to was great, very helpful. Other than that I would highly recommend anyone to buy from Carvana.

10 days ago my husband and I purchased a car from Carvana. Two days ago, the battery died. Today we took the battery to a repair shop where they ran a diagnostic and it said the battery is completely dead and a bad battery that no longer can hold a charge… I called Carvana and they said I have to pay $100 for it to be repaired! Additionally, the car came without a gas cap and they refused to provide us with one. Just very frustrating that they do not properly inspect their vehicles and do not offer to make things right.

I would NEVER buy through Carvana again, or recommend it to a friend. The process was a pain from the beginning to the end. First frustrating part is when you go to apply for the car and it tells you you can receive it on a certain day and then you continue applying and put in all your info only for it to tell you that it’ll be a week later than it originally said. When I finally got to pick up my car there were scratches all over the place that were NOT in the pictures in the listing. The guy said “it’s probably from loading it onto the vehicle or when they cleaned it”. What??? He also forgot to include the charger for my car and I had to go back in and ask for it. Buying from a dealership would’ve been 10x easier.

My wife purchased a vehicle, including a $690 shipping fee. We were told our insurance company could not send us the information showing the vehicle was insured until two days later. My wife informed Carvana and the agent told her no problem, the car would still be held for her. The next day we were told the car had been sold to someone else. The agent refused to refund the shipping cost although the vehicle never shipped. We were told we could not apply the shipping fee to another vehicle purchase. Even if the same vehicle somehow came avaliable we would have to repay the fee again.

This is my second purchase with Carvana. I bought a 2023 Kia Sportage. They delivered me a car with a cracked windshield. I was told to call SliverRock, their repair company to start the process to get it fixed. Silverrock needs a confirmation email to start the process. I called Carvana twice they refused to pay to fix the windshield but told me if I was unhappy with the condition of the car to go back on their website to exchange. I just want my windshield fix, it will not pass inspection in my state.

Let me first start by saying I never thought I’d find myself buying a car 100% online. There’s a level of uncertainty and skepticism that comes with the territory. So far I can happily say that this has been the easiest car purchase I’ve ever had. Having bought dozens of cars before, that’s saying something. I hope the ownership. I can’t comment that much on billing as of yet because I have made my first payment but hopefully that is all as seamless as it was acquiring the vehicle to begin with.

Fairly easy experience to shop and find a good car, had a few hiccups with their document process but nothing major. They did deliver the car with a filthy inside windshield, and the vehicle had slight bumper damage not shown on their pictures. The car's floor mats were shown as clean, but the one with the dried milkshake spill all over it was hidden on the bottom to not show it. I was going to replace them anyway. Overall I would say Carvana tries to hide some imperfections to get their inventory moved. Not a deal breaker for me, but be cautious.

My mother in law sold a truck to Carvana a year ago. The deal was perfect. So I decided to try. I went in and got a great offer for my wife's Cadillac and traded it for a BMW for her. The deal was so easy and we had the car delivered fast. I am so surprised how fast and easy working with Carvana is. In fact, I traded my Durango in for a Ram Truck with Carvana! All in 2 weeks' time. When it's time again to trade in, I will do it again!

This is the third vehicle I have bought with Carvana in the past five years. Each and every time I assume there is some risk purchasing a vehicle in today's technology landscape. However, each and every time they continue to impress me. The most recent vehicle I bought came in and I took a test drive and it was awesome except a couple days later I noticed a few things, such as breaks needing to possibly be replaced. So I called Carvana. They allowed me to go to a repair facility and I got not only new brakes but some other things that needed to be done completed at zero cost to me and just when I thought I was going to have my first less than great experience with it, they end up delivering on customer satisfaction, and customer experience yet again.

Easy way to buy a car. Everyone I talked to were very helpful. Car was in excellent shape and was able to pick car up early. I highly recommend Carvana. When I picked car up the advocate was very helpful and went out of his way to get me in the car so I could head home. 3 hour drive.

...defects not pictured, no level 1 charger or cord (I was told I would get $160 to buy my own but it takes 10 days to get approved and 10 days to receive), I spent 4 hours at a repair shop. I suggest getting repair shop list for EV vehicles. Out of the four shops in my area only one was willing to look at my vehicle. Convenient to do over technology but when there are issues it's frustrating. SilverRock is also the reason for the low rating.

Guys I initially thought this would be easier than going to a car dealership; however, it is not. Here is a list of issues I have experienced:

I was thrilled at how easy it was to buy a car this way at first. Everything went as planned except when I brought the car to a dealer, they told me it was under warranty and needed a new battery. As a result it would be out of commission for a few months and I was not going to get a loaner. Carvana is now scheduled to take it back and I have purchased another vehicle. This process was also very easy but honestly just led to a lot of unplanned expenses, delivery, taxes, registration fees not to mention 5 hrs at the dealership... just because you did not take care of a manufacturer's recall before selling the vehicle (I asked if they would put a note in the system so no one else buys this car and Manny said no, just return it).

The delivery man; Terrell, was excellent! He delivered my new vehicle with professionalism and courtesy. He was very knowledgeable and answered all my questions about the car and Carvana’s services. He stayed as long as I needed him to accept the vehicle. I 100% would recommend Carvana to all my friends and family.

There was a couple items missing from the vehicle. The rear windshield wiper cover was missing, but not in the description or pictures. The piece from the inside the windshield was missing, but not in the pictures or descriptions. One of headlight bulbs was out. Had to replace it myself.

This was my 3rd car I purchased from Carvana, there was a tremendous amount of miscommunication the local offices don’t communicate with central office and you get contradictory messages by text from both. One would tell me I’m cleared and then less than an hour later get a text that’s going to cancel the appointment. Appointments were automatically moved by Carvana for lack of communication of central and local offices. Asking me to upload documents and having no way to upload them on the app. Rude customer service at times and you have to explain the same story over and over and over again. The only person that made an amazing difference was the person at the local pick up vending machine. He was Amazing and if it wasn’t for him I would have cancelled the whole thing.

This is the 2nd car I have purchased from Carvana and I have to say I came back for a second time because the 1st experience was wonderful. And I have to say the 2nd time was just as easy. Would highly recommend them to everyone that is considering getting a new car or previous owned car. No more hassle at a dealership.

You sold me a car without functioning air conditioning, and that I had the check engine light come on one day after the 7 day return window ended. There is rust on the component of the driver's seat that bolts it to the floor. I will never buy a car from you again.

Car was sold to me with breaks squeaking. Needs rotary and pads. They would not change. They said it was normal wear and tear. Offer for me to change cars but the 690$ delivery charge isn't refundable so I lose. If you say 150 inspection do that because obviously you didn't check anything. Worse experience ever. After you spend this much money you could do the simple things. Never use again.

Car delivery was delayed 1 week but I was told 1 day before first expected delivery date. Received car but no SiriusXM, no backup camera (listing stated it has these) and no backlighting on the dashboard. Will be calling to find out what to do about the dashboard soon.

The experience was very cool actually! I loved the attitude of the driver and the drop off grabbed lots of attention. The rear driver side tire had a screw in the tire and I had to replace the tire immediately. Otherwise, I’m happy with the quality of car I chose: 2013 Mercedes SL 550.

Bad brake and rotor.. Carvana sold me a car with no rotor, no brake and a bad battery. Told them about it before the 7 return policy was up. They said they would fix it. Then gave me the run around of why they couldn’t fix it from 5 different customers service rep. Who all came on the phone and told me 5 different lies.

Sticky dashboard but you're having SilverRock fix it so it's free to me. But it drives great and I thank you for the opportunity to let me purchase my first car and I will always recommend you to anyone looking for a car because you sell very nice vehicles and are honest about your cars.

Do not trust the delivery date. It’s a joke. Numerous people have been told one date only to be rescheduled multiple times. Still waiting. Horrible experience. They will do nothing to make you happy. Worst experience in my 45 years of driving.

The process was so easy. I literally did everything from my cell phone. Came down to Orlando to pick up my car. Darrell helped me out a lot and made the experience better than what I expected. I Will recommend it to a friend. My car was clean. So thankful I chose Carvana.

I would give it Zero stars if I could. We have purchase three cars now from Carvana. First one needed repairs, SilverRock covered those, Sure gave them the benefit. Second car broke down in 24 hours, so returned it. Now on car number three, have had it for less than 3 weeks, and come to find out it needs a complete brake job. Rotors & Pads. They sold us a car with bad brakes and rotors. In addition, SilverRock considers this a wear & tear item, even after just buying the car. So we are out of pocket over a $1,000 to repair a vehicle, we put money down on and already put money in to repair minor other issues, and just bought. This is terrible business from Carvana and I warn you against purchasing!

It was enjoyable to get my vehicle through Carvana. No salesman to deal with, no haggling, no stress, no strain. I was able to choose the vehicle I was interested in and get the financing desired. When I received my vehicle, using the 7-day money back, I did switch out vehicles and am happier with the vehicle I have. A problem was found and SilverRock handled the repairs! Loving it!!

My Disappointing Experience with Carvana

Your verification process is terrible. First you should have people who speak and understand English. I bought 3 cars from you yet I got hassled with all the paperwork I sent in. The SUV then got cancel because your people couldn’t verify my address. But you didn’t have a problem taking the ship fee without verification.

There were a few times during the process I was sure the company had gone defunct and they never disabled the website. I put in my order on a Sunday. By Tuesday I called customer service because I hadn't received any forms or anything. The guy put me on hold and then hangs up on me. All of a sudden I've got the forms and like 5 hours to get the bank to process everything. I pull it off and again the system doesn't update so I use the chat tool. She gives me a generic response and then hangs up on me. I did get my car and I am happy about it but the customer service is terrible.

Using Carvana for the first time was a breath of fresh air. No salesmen, no rush, no pressure; by the time I was finished there were no problems either! If you are in the market for a new vehicle I strongly recommend giving Carvana a whirl. They delivered the vehicle I chose on time and again stress-free. Simple financing with decent rates, and even offer vehicle insurance if that is needed (I did not utilize their insurance program). Over the years I've bought several vehicles from different dealerships and it's always the same pushiness from the sales department and there was none of that. If you've not tried Carvana I think you'll be positively surprised by the simplicity of the entire experience, I know I was.

I have bought from Carvana before with no issues (3 times, in fact), but my recent purchase has turned out to be a lemon. I bought a 2018 Volvo V60 with 50069 miles on it at a reasonable, but by no means discounted, price. 5k miles later (conveniently past the warranty mileage), I am sitting on the side of the road waiting for my second tow to the Volvo dealership to likely pay thousands to fix whatever is wrong with this car. I feel cheated. If you pay 25k for a late model car, you expect to at least be able to make it to 100k without any major mechanical defects. Very disappointed. Will NEVER buy from Carvana again.

I love the fact that it's all online, I feel like there was a lot of glitches though I did have to keep calling. I am also very angry. I started an order on a vehicle I wanted. I had been working on getting them everything for 2 weeks, I talked to several people. I then talked to a male and I explained everything. He told me that he would get it all situated. I was put on hold several times. He was good about checking in. He finally returned to the call, informed everything was approved and I was clear to go pick up my vehicle Friday. A few hours later I receive a call and they inform me I still have some problems and tell me I am going to have to put over 10 grand down on the vehicle I wanted or find something else even though 3 hours before I was good to go pick up the vehicle I wanted.

Good points: Car looked like new inside & out, Sebastian our chat guy was terrific.

It took me a few days to decide on the car I wanted based on many factors such as Price, long term reliability ratings, insurance quotes and cost of downpayment. I had to submit a lot of paperwork but I was pleased with customer service I received throughout the process. I'd say I only had one customer service related problem that affected my experience. Carvana had a old payoff quote for my trade in, while waiting for the new quote to come through on Monday the system charged my card $390 over what the correct down payment was going to be, I only authorized the lower amount. The next day, I told a rep I wanted the over charge refunded, yet $300 of the overcharge was still included in the new loan documents. I did not want to lose my appointment time so I completed my documents but I wish that would have been done correctly. I'm currently waiting on a $90 refund in overpayments.

First time Carvana buyer and most likely last. Customer service was not good. The text messaging and phone center were zero help with my needs and concerns early in process. Just gave me generic stock responses. Car was to be delivered, money taken from bank account. Then delay 1 day before delivery. Tried asking why and not given any info. Asked to speak to supervisor many times over many days and was refused every time. They had no problem taking money from my account promptly and making me switch my insurance, but then delay delivery for 9 days for a problem in their end. I understand there was an issue but it should be made clear to me what the issue was, it was not.

Great buying experience! As a woman, I love the no pressure, no haggle buying experience. My delivery was delayed by a week, but it was not a problem for me. The car arrived dirty inside. Five ⭐️ if they would have detailed it before delivery. I’m surprised that’s not standard. I would definitely buy from Carvana again.

Overall, I was very happy with how easy it was to purchase a vehicle for Carvana. It was a quick process online and quick process in person as well. Unfortunately, the after process was not that great. Immediately after I got on the highway to drive home it was apparent the vehicle was not inspected properly and I had to bring to a shop which the vehicle remained there for over 7 days to replace the rooters that were completely not drivable and really scared me driving home. Also, since I got a Ford Transit there is a cage inside with a door and the employees at Carvana said they didn't have the key for the door. So if I want to get it fixed, I'll have to bring it back to a carvana approved shop to have fixed which I don't really have time to do.

When "Click here" appears I expect a response. Until I spoke to a human nothing happened. A lot of my time went into many attempts to make this purchase. Carvana may be missing other sales because of the hands-on does not happen in your QC department if you have one. Brick and mortar places with live sales have just proven to be more pleasant to me. THEN when I got to the cute vending machine, it all started over. Your own personnel had great difficulty with the final transactions. This also took a lot longer than I had expected. Just ask them. I think three men got involved in with the DocuSign setup and suddenly it was all over.

Initial feedback on the customer service representatives (2 of them) is soo far below acceptable that they don't have a number that low. Can we use negative numbers?? After I finally reached a person that had some semblance of intelligence, things worked out fine. Car is good, a bit overpriced, but that is to be expected. Have to pay for the convenience I guess. Would I buy from Carvana again? Doubtful, but I'll never say never...

I probably wouldn’t purchase a vehicle any other way! This process was so easy from the app to in person less than 30 minutes. 15 minutes on the app and 15 minutes in person! How convenient! I didn’t get asked a million non-sense questions. To the point! Staff was really nice and they didn’t ask me anything that made me feel like they were trying to upsell me.

I have had an amazing experience with Carvana. Dwayne delivered my car on time and was an absolute pleasure to work with. This was an exchange of vehicles transaction that was flawless and went better than expected. I would recommend to my friends and family.

After purchase (which was smooth and easy) I have tried reaching out multiple times regarding scratches across the entire windshield. It literally looks like someone tried to wash the window with a brillo pad or sandpaper. Now 8 days later I still have not heard back at all and I will likely have to pay to replace the windshield as the scratches are interfering with vision. Paying entirely far too much to have to spend hundreds of dollars more for a new windshield that came scratched.

More scratches than what they showed in pics and had an exhaust leak, other than that I am happy with the car overall, it runs and drives smooth, everything seems to operate well, the customer service was excellent from the process to the delivery, this is my second purchase from Carvana.

I love that I don’t have to deal with sales people. The only problem this time was that my delivery got delayed twice. Disappointing. I took a day off from work for the delivery and it was delayed at the last minute. Other than the delayed delivery, the process was easy and when the delivery did happen finally the representative was very professional and quick.

Maybe a better pre-inspection could be done on the vehicles. I found a crack/chip in the windshield that wasn’t reported and the windshield washer fluid was empty. I also found a very small dent that wasn’t shown in the write up. I found all of this the next day when I went to wash it.

Never again will I buy from them again!!! Because you don't get to test drive it before you decide so when I picked was so tiny for being a luxury car and every time I turned the knob for the volume it changed inputs and it would shake real bad when I braked so I contacted their support to return it and picked another car. They dropped the ball when transferring my trade-in so I could move forward and pay the remainder of the down payment so since I didn't get finish the process they canceled the purchase and then raised the price on the car I picked and they would not honor the previous price even though they knew it was their fault. And now with this new car, it basically does the same thing when I brake but I can't be without a car so I didn't return it within the 7 days.

This is the second vehicle I have purchased from Carvana; the first experience I had was nice, which drew me back to purchasing a Toyota 4Runner. I received the 4Runner within the time selected. The process was easy. Now, after the driver left, my 3-year-old daughter and I went on a drive, and the vehicle was shaking violently at highway speeds, so I took it to a local tire shop, and two tires had broken belts. I contacted Carvana, and they told me to work with the warranty company SilverRock. SilverRock explicitly states that "Replaceable/Wearable Parts (Tires, brake pads, struts, shock absorbers, etc.)" are not covered.

The online portion of the process was great. Very straightforward. However, during the paperwork process I was less than pleased. Carvana requested an additional document for trade-in verification. I sent the document well before their “deadline” to submit it (over 6 hours). I then got an email saying that I missed the document deadline and therefore lost my selected delivery date/time even though I had submitted everything before the deadline. When I called to ask how this happened I was told that it was because Carvana did not review the documents in time. So even though the “missed deadline” was Carvana’s fault I was offered nothing except a “sorry, we’ll do better next time.”

Our vehicle was delayed 5 times. Each time I reached out to customer service and was given very vague and unhelpful responses. It wasn't until the 5th delay (almost a month after the original scheduled delivery date) that someone from the "Executive Resolutions" team reached out. The only thing I got from her was a more detailed explanation for the delay. There was no offer of compensation, despite the fact that I had insured the vehicle for almost a month at that point and had to pay registration for the car I was trading in due to the delay.

The overall process was smooth, had a small hiccup with my down payment but the customer support was extremely helpful and very friendly, I actually wanted to just talk to them because of how nice they were, I love the car, the only issue is I don't think I received a temp tag.

Traded in a 2018 Tesla on a 2021 Tesla and the experience couldn't have been better or easier. The online experience was simple. All documentation was handled electronically and the delivery of new vehicle and pick up of old vehicle on the same trip was all of 10 minutes. Will definitely use Carvana again.

I really enjoyed the buying experience with Carvana, I was able to find the car we wanted. Compared the price to our local dealership prices and found Carvana to have better pricing. Going through the paperwork and signing all the documents was even easier than at the dealership. They delivered the car and took our trade-in when we had it scheduled. Fast easy and stress-free purchasing experience. I would highly recommend it to anyone looking to buy a car.

The whole experience took longer than expected. In the beginning I was preapproved from lender A, after going through the purchase process I was inform lender A was not approved. I went through an online lender last second, lender B, and after several days got no response from them (not Carvana's fault). Fell back onto a local credit union, lender C, and they were an approved lender but not verified in the system. It took several calls a day for a couple weeks to get through the process, they wanted insurance almost 2 weeks before I picked up the car. I couldn't get insurance without purchase info, lender wanted purchase agreement from carvana but they wouldn't supply it until I had insurance. After everything settled they never verified my lender days before my scheduled pick up, I called them every day with no progress. The lender verified with me that carvana made no attempt to verify.

The most easiest and simple way to purchase a car. The whole process and application was simple and fast. Also when picking up the car, the attendants were kind, friendly and explained everything in detail that I might or needed to know before signing or leaving which the process was about 20min tops. Thank you.

The buying process was easy and very user friendly. Everything was great, the car is also very nice. But the car arrived extremely dirty. Both inside and out. It's is very clear the car was not detailed. Which was super disappointing and makes me wonder whether or not the car was looked at mechanically as well.

I was nervous going this route with selling my Tahoe and purchasing my BMW. But, things went so smoothly that I am still a little surprised. Everything about the process was easy and I am extremely happy with my BMW. I will give my experience with Carvana a 10 out of 10, easily.

Was disappointed with cosmetic condition of 1st vehicle. Obvious defects were not listed and only partially offered to be fixed. It was a hassle to replace with 2nd vehicle. All personnel were great but your detailers need attention. Also, I should have made a copy of the CarFax report as it is not available after the purchase. On the plus side, you have the best trade in policy.

All tires were badly dry rotted & dangerous. All fluid levels were severely low & very old. Windshield wipers were in poor condition. I had to take my vehicle into my mechanic. To get this car safe it cost me $936.00!!!! The car was crap off an auction lot!!! I was unable to get any help from Carvana. Returning the car was not an option! I will NEVER EVER deal with Carvana again.

The purchase of the vehicle is the easiest process. To get the actual vehicle is not. I have been rescheduled 3 times getting my vehicle and trying to find rental cars to accommodate is costing more money than the down payment of another vehicle. I still do not have my car!

Worse delivery presentation you could imagine. Rep. got all the paperwork signed and pointed across the lot and stated there is your vehicle over there. A horrendous thunder & lightning storm immediately blew in therefore there was no time for any pre checkout. Driving through a heavy rain storm with hard & cracked wiper blades squawking so loudly the radio would not out volume the racket. I did my own inspection the next A.M. To find the engine oil 1 Qt. low and dirty.

The saga began smoothly until a last-minute text notification altered the vehicle pick-up plans, necessitating a phone call. To my dismay, I was informed that picking up the vehicle was no longer an option, and I'd have to restart the entire application process, rendering all previously signed contracts null and void. Fast forward to the eventual delivery of the car, a 2019 Lexus GX with purportedly low mileage. However, the reality was far from satisfactory. The vehicle presented a laundry list of issues: a conspicuously absent catalytic converter, a malfunctioning backup camera, rusting evident on the undercarriage, a persistent tire pressure warning light, noticeable oil spills resulting in three days of noxious smoke and burning odors, foreign objects lodged in the oil pan, and a missing ring encircling the ignition.

This was the best car buying experience ever. I will definitely recommend to my friends. No pushy salespeople, car was exactly as described. Pick up was fast and easy. Wish I would have tried this sooner. Carvana is an excellent way to purchase a car. Was so easy I did it while I was out of town on business, and did not have to miss any work.

The experience was just ok. Issues about my bank which was listed, but was unable to enter routing # and account # caused me to call Carvana. Things were straightened out eventually. The car was supposed to be delivered Sunday 5/5. It was pushed back a day by Carvana which caused me to have to cancel business appointments I made for Monday the 6th. I was only able to get the vin after I purchase the car, so unable to get a CARFAX until after the purchase. The CARFAX was ok, no accidents, a list of all the service to the vehicle. The odyssey had 3 previous owners which is a concern. Two Honda recalls had not been done. Took the car to a Honda dealership and they did the recall work at no charge. The found a number of issues with the odyssey relating most to the mileage on the car. I then was directed to SilverRock who gave me some local authorized repair shops to take the van. Took the van to Big Brands in Scottsdale. That experience was very good. I’m going to keep the Odyssey and do the repair work over time.

Just got through the 7 day money back, so, have had my Tahoe for 8 days now. So far there are no complaints at all. I did the pre-approval, searched for a vehicle that I wanted (if you want it you have to act fast because they don't stay available long) found one and started the buying process, sent in the information they requested and got approved all within 20 minutes, start to finish (all at 3:30 in the morning might I add) I didn't have to haggle about price with anyone, didn't have to speak to anyone (you can if you want). The whole experience has been so smooth. Would highly recommend.

Carvana gave me a great price for my trade that matched KBB rates and higher than other dealers. Carvana had the Mini Cooper I wanted to purchase, in great shape, clean and a very good price! It was a seamless transaction from beginning to end and everyone was great to work with. All my questions/concerns were immediately addressed. Thank you Carvana! I LOVE MY MINI!

My two major complaints are a busted air vent that wasn't previously mentioned in the report and on day 5 of having the Honda a Emissions System Problem light came on and I'm trying to figure out how to reach out and contact the coverage for it because I'm stationed in a remote location. It looks like I'm going to have to pay a higher deductible for an issue on a vehicle that was supposed to have just gone through an inspection.

Simple and stress free experience, hope I never have to go to another car lot again. When you start the process it gives you the next available date the car can be picked up or delivered but by the time you finish the process it’s never available for pick up or delivery on that date, it’s always a few days later than it originally said. That part was annoying but other than that the process was so easy and the delivery driver was very nice and delivered the vehicle within the 3 hour time frame he had given the day of delivery.

Very friendly people. Great service. Easy to do business with. Thank you. Took it to Texas the next day. Great, smooth ride. Did not have any problems with it. Everything worked. Great service and I had my bank ready but Carvana had the same deal. Thank you. Will look to them for my next car in the future.

The car that was delivered today was damaged and leaking oil (Grey Audi A7 2012). There’s an oil puddle on my driveway now. This is the second car I’ve tried buying through Carvana and both had issues not mentioned on the description and highly disappointed. The 150 point inspection is a scam. A blind person could see the oil leaks.

I started buying with Carvana month ago. 3 delivery delays later I'm convinced I'll never get the car I've purchased. The down payment is non-refundable so now I have to choose stay in limbo or be out $2k. Avoid like the plague. Carvana "We'll drive you absolutely insane."

Left headlight was out and right reverse light had to fix when I purchased it and going to have to get the antenna fixed so it gets radio signal but the service get it delivered was great. Just feel like this should have been caught during vehicle inspection. But other than that, I have really enjoyed this vehicle so far and hope to keep enjoying it.

I have to say I was extremely nervous about buying a car sight unseen and no test drive. But I don’t think I will ever buy a car any other way! My dream car was delivered to my front door. No hassle, no hidden fees and no long drawn out process at all! It was so easy and painless I never even had to leave my house. I recommend Carvana to everyone now!!

Buying a car from Carvana was fast and easy. If you have any questions or need more time to get your paperwork done all you have to do is chat or call the customer service department. They have excellent customer service and the lady that delivered my car was really friendly and nice. If you have any problems during the first 7 days that you have your car customer service will still help with all your needs.

Avoid Carvana at all cost! When I first attempted purchasing the vehicle they kept giving me a date it would arrive. I traveled for a living so making myself available to receive it was not easy. The day of delivery they tell me it can’t make it and gets scheduled for the next day. After getting the run around multiple times come to find out the vehicle never left Arizona and I'm in Tennessee. Ended up being a month later before arrival.

Decided on a car and led to believe there was no charge for delivery….Then when order was mostly complete a delivery charge appeared….The definition given by the rep was ambiguous…..Basically false advertisement. Then when a date for delivery was agreed upon, we were informed that they had to push the date out a day…Then we rearranged our calendar canceling an event planned for months to accept the vehicle when we received another cancellation because the car did not pass the smog inspection. Now we were not only irritated but concerned….Was it a problem vehicle? So the car arrived on “Carvana's” schedule and so far so good. The delivery person was capable and competent.

This was the easiest car-buying experience I've ever had; very transparent easy to use website, affordable payment options, and no waiting all day at the dealership to get my new car. I did everything online, minimal paperwork onsite and a really unique experience with the car vending machine. I absolutely love my new ride.

I was overall happy with the process, the vending machine was fun and exciting for the kids to watch. It was also nice not being hounded and called continuously by dealers. I was dissatisfied with the representation of the defects on the vehicle, there were more scratches and minor damage than reported or included in the photos, there was also damage to the sidewall of a tire that wasn’t disclosed. I’d probably shop with them again but I’d definitely look the car over much more vigorously next time.

This last order did not go well and did not match the past couple of experiences that we have had with Carvana with our other cars. I ordered an F150 that had the check engine light turn on within the first day of owning the truck. We swapped that out with another truck from Carvana and this one has fluid in the backup camera making it almost useless.

At first, I was scared about buying a car from Carvana as it was almost like buying something off Amazon but the whole process was quick and easy and a very good overall experience. The staff was great and very helpful and friendly, they took the time to help answer my questions and concerns about everything. Definitely would recommend to friends and family!!!

Quick and no hassles! Truck was out front cleaned and ready and they were placing temp tag on it when we arrived. No one tried to upsell us on anything, just asked us if we wanted to test drive and inspect before finalizing. Will definitely purchase from Carvana again in the future. We are sold.

I wanted to share my fantastic experience with Carvana. It was remarkably simple and stress-free. They handled everything for me, from the delivery to the registration process. Gilbert, the person who delivered the vehicle, was exceptionally friendly and transparent. He took the time to show us all the details of the vehicle, making sure we were fully informed. Despite a ten-day to return the vehicle if it wasn’t good fit. I only mention this for those who fear commitment. The overall process was smooth. Carvana's payment plans are also affordable, allowing me to stay within my budget. Overall, it was a wonderful experience, and I'll definitely choose Carvana again in the future. Thank you, Carvana, for your exceptional service and support.

We traded in our Tesla Model 3 for a Ford F-150, to use as our new tow vehicle. The process was smooth and quick, but all the good feels quickly disappeared once we realized several features were missing from our purchased vehicle that were originally advertised. We were still in the 7 day return policy so we asked about a cracked center console. They said a vendor can fix it after a week. Later we find out the “in network mechanic” does not perform this fix. We inquired about the missing sunroof. To either fix or compensate us for the missannotated feature. They came back and said the original price still stands firm but they can offer me $100 for the error.

I love my car but this has been the worse experience of my life. And my son still hasn't gotten his refund money back. You guys took to muck money out of his account. He put 24000 down and you took over 28000 out of his checking acct. Now it has been almost 2 weeks and still doesn't have the money back. Very poor customer service.

I purchased a Lexus. Only one imperfection listed on driver door that I was aware of, upon inspecting vehicle day of delivery the vehicle has a lot of scratches all over, headlights was oxidized that was not described on listing, whomever inspected and listed this car probably had no experience with cars or Carvana policy on being more honest on listing the car doesn’t have high standards, ask the driver to list the imperfections but never received any phone calls or email regarding the facts.

I purchased a vehicle from Carvana in early March 2024. The vehicle had a road noise that was quite pronounced. When I called Carvana I was instructed to take it to a "preferred" repair facility. I took it to Pep Boys and was told to take it to a Pep Boys that was further away because they did not have time to look at it. The second Pep Boys diagnosed it as bad rear tires which were replaced. This did not fix the problem. I then took it to a dealer who diagnosed the noise as hub bearings. It was fixed under factory warranty. Rental cost me $100 per day. Carvana's warranty partner, Silver Rock reimbursed me $40 per day making me pay the difference even though th repair cost them nothing. Today, May 6th I still don't have my tags/registration. I call every day. This is the worst car buying experience of my life.

Not sure where to start, the driver who came to pick up my car was rude, used a lot of bad language, forgot my check, had my car sit in my driveway until a tow truck came and got it, he was too lazy to go back to the station to drop off a car on his truck and made sure I knew it was my problem and not his, when called the customer service line I got a supervisor Maggie ** who was absolutely one of if not the worse customer service person I have ever had to deal with, she refused to give me his name and refused to reach out to his supervisor. The threats I received from the driver in my driveway were totally inexcusable, I have the video of the situation, it was horrible. I will never go with carvana EVER again, The customer service "supervisor" denied that a driver would ever be rude and that it was all my fault for the incident that happened in my driveway.

The overall process was ok, I had 48 hours to report a dirty car and I waited too long. The car was not detailed as they said it was and I think the brakes are having issues. Best I can say is make a check list and make sure they have a copy and you have proof you sent it.

Carvana is the worst place to get a car. I tried to buy a car from there. Had my down payment ready and all. I go through fill out all information honestly. I had just begun a new job so I didn’t have a paystub yet but I had my bank account info that shows my business and previous jobs income. Well they first ask for two bank statements. Then change it to 6 and two years of tax documents. So I scramble to get all of that. Finally get it and upload all but one tax document on their page but they texted me a link to also upload on. That’s where my last tax document went.

I've sold to Carvana before while in Houston and it was seamless. This time, I was in Lubbock, and discovered AFTER spending nearly two hours going through the initial steps, that there were no pick-up options locally in Lubbock... they wanted me to drive 300+ miles to sell. The system should prompt the user from the very BEGINNING to choose a drop-of or pick-up location to make sure the seller will still be interested in selling to Carvana if it requires traveling a long distance. Had I known Carvana wouldn't arrange for local pickup, I wouldn't have spent the time. As a result, this felt like a bait and switch. Carvana... put the option of location selection at the BEGINNING of the selling process and not at the end. Not every seller is located in a major metro area.

Do not purchase a car with Carvana, they are thieves. They require a NON-REFUNDABLE transfer fee deposit. So they took our down payment and deposit instantly. They start to verify your paperwork. During that process, they asked for the same piece of information 4 times and could not seem to verify it. This cause the transaction to expire. Now it takes them 10 to 15 days to refund my money. However, I will not be refunded the 1500.00 transfer fee. What did they transfer NOTHING. This is a rip-off fee.

I truly wish I could give lower than a… I truly wish I could give lower than a one star. So due to no fault of ours, we have found ourselves without a car. We desperately went to Carvana for help. It seemed like the process was going well, but then on the day of delivery THREE times, we receive an email in the last hour of delivery saying that the vehicle will be delayed. The first time it was delayed a week, the second time, it was delayed two weeks. I then order a different car and now the third time, it was to be delivered form 11:00 to 2:00. At 1:40 we receive an email telling us it will be delayed another week. That is when I cancelled my order. In the process we have spent over $1000 on rental cars. It has been a horrible experience.

Don't be fooled by Carvana's 150 point inspection brag because their standards for passing are minimal. I bought a 2019 Ford f150. Within first 34 DAYS (important because the cut off is 30 DAYS) had to replace all 4 speakers, brakes and rotors, battery at my expense. They checked the "pass" box on the owner's manual but then add in parentheses "if available". If it's not there, then don't PASS it.

I paid ~1100 for shipping. The vehicle arrived filthy and full of dog hair. I made a claim with Carvana. Silver Rock has not returned my claim. Carvana Customer Service tried to give me $100 for detailing, which no one would touch this mess for near that in my area. They would not do anything more and ended our session without escalation or resolution.

I was approved for financing for a good vehicle. I was scheduled a time and date to pick up my vehicle. An hour after submitting all my documents, I received an email stating they can't go forward with the purchase due to the documents can't be verified. I disputed the decision, no live person can talk to me. All I get is a recording or a email stating the decision is final and can't go forward with the process. Carvana is liars and I presented everything truthfully and correct. I advise nobody use them for they are con artists and do nothing but deceive you.

Carvana never followed up in 1-2 days to let me know I was missing documents (bought the car on Sat). Ended up almost losing the truck, had to redo my trade in and lost $1400 in value, and couldn't cancel or lose my $2000 delivery fee. My delivery was delayed twice and Customer Service NEVER aired in my favor on anything so feel cheated and they still got their money. Will never recommend them for a purchase - beware because you have very limited options when they do wrong!

I got a 2020 Range Rover. When I drove it the first day it was running weird on the highway. I took it took it to the repair shop, there was an oil leak and transmission issues, there is no way they did a 150 point inspection!!!! They have silver rock warranty program that 98% of the repair shops don’t work with. It’s literally Been the WORST EXPERIENCE EVER!!!! I STILL HAVE NOT HAD THIS CAR Fixed!!!

Bought a Telluride and was delivered. Signed the paperwork and took it for a ride with the kids. Noticed a hesitation at low speed. Notified them and seemed they only wanted us to return it and didn’t seem like they wanted to fix the issue. Took it into the dealership since that’s the only place that would work with Carvana Services. Found out it had a bad transmission. Shouldn’t this be something that’s checked before being sold to a customer? Seems a little sketchy for a dealer.

I locked down the car I was excited to purchase. I completed the requirements and did the leg work for the financing with multiple banks. BUT. They canceled my order the day before I was supposed to pick up the car. No detailed reason except for that it was sold by the partner. The excitement and build up all gone (for me and customers like me). Not to mention I paid for the car's shipping fee. Very bad taste. I do not recommend.

Be very careful when you purchase a car from Carvana that needs to be shipped to your location. They were purchasing my car and we agreed on price and I paid $9,200.00 difference to them. I arrive on site and they verify my info, take title of my trade, ID and proof of insurance. They take the plates off my car for transfer and check the mileage. They're satisfied to move forward after documentation and my car will be brought out front for pickup. NOW!!!! This where they say to me that the car sustained a small scratch from car carrier during the ship. I walk around to the passenger side and view this gash That's ripped a hole in the roof of the car. So they try to convince me to accept the car and get it repaired. So, I take the car they damaged and I have to do all the work of getting it repaired and then wait for repair. NO!!

I’ve purchased my vehicle March 26th with a delivery date of April 20th. (Which wasn’t the original date.) Anyways I’ve decided to be patient and wait. Just for them to cancel my delivery with no reasoning. I’ve reached out. The associate indicated that the vehicle didn’t pass inspection. (I’ve dodged a bullet.) Anyway after waiting for so long they’ve stated that I would get a credit off of my new order for the inconvenience. After placing the new order (WHICH I STILL HAVE TO WAIT FOR) and reaching out to them beyond 5 times NO SOLUTION. SO UNPROFESSIONAL! I’m afraid to even receive a vehicle after the horror stories I’ve heard.

Purchased my 2010 Subaru Forester in December of 2023 (Carvana certified) upon receiving it, it needed new brakes calipers and rotors. Issue right out of the box. Then an engine light went on and I needed to replace the fuel tank and the evaporator tank. All these items were repaired and replaced under warranty but I will advise people never to purchase a car from any dealer in the WINTER. Had a nice spring day so I would use the air conditioner and to my surprise no air conditioning. I WAS STUCK AND SCREWED! I believe the word CERTIFIED needs to be redefined. This is going to cost me about $1500 to $2000 to fix after paying $15,000 for a CARVANA CAR THAT WAS “CERTIFIED" WITH A 150 point inspection. I called them and told them about the issue but as you can read this review, I am STUCK!

8 days in and so many regrets. Did a trade in with a perfectly good Mercedes Benz car, received a Porsche that I couldn’t turn the steering wheel after day 4 of receiving the car. Stranded and had to have someone push the car to the side of the road. Got the car to a Porsche dealership and 10,000 worth of damage that should have been repaired before the car was delivered to me. My first and last time ever dealing with this company. FYI no issues during the test drive. Everything started a couple days later. I was extremely worried about trading in my benz which gave me no problems for another car and turns out I should have followed my gut. When the dealership showed me the pics of what was the main problems, I couldn’t believed they gave me this car like this. Will not use again. Will not recommend. I have a lawyer on standby just in case

I purchased a car from them two weeks ago and it was supposed to be delivered two days after that. They have had a check from my loan company now since the day after purchase and will not deliver car because they need a picture of the check that they have had for a week and a half. I will never buy a car from them again. Their customer service is terrible as well.

They post cars online that doesn’t have full description. I am suing for false advertising. I will never buy here. Customer service is horrible. Bunch of people that needs more training. I will all my family members review Carvana for false advertising.

When I began looking for my next car after getting in a car accident I immediately came to Carvana, I had seen many commercials about the company and even seen their license plates so I saw it as why not go with a company I know of. That was the worst mistake I have ever made, I love my car from carvana BUT I HATE the fact that I got my car in November 2023 and it is April and I have already had to get a new battery because my car died when it got cold in January and they told me my battery voltage was too low, I need new tires because I received a car where the tires might as well had been bald.

THIS COMPANY WILL STEAL FROM YOU! I was approved for a car loan through Carvana. Sent them the info for the down payment (all the money I had in my account) they called me that night and said they couldn’t work with me due to an open bankruptcy. The following day they drained my account. When I asked for my money back I was told 3-5 businesses days.

Saturday morning, I finally found the exact vehicle I was looking for and put a preorder on it as photos and details were not posted yet. Tuesday, I received notification from email that I canceled my preorder. I click on Carvana to see who and why my preorder was cancelled. It shows vehicle is no longer available. I instantly go to the texts message where they had confirmed my preorder and asked why was my preorder cancelled. I get texted back that only I can cancel my preorder and that they can't on their end. This obviously a lie because I did no such thing. I have waited 4 days for photos of vehicle to be posted. Then they had the nerve to ask if they can help me find another vehicle. Another bait them with a can't be real vehicle and then try to sell them another one. NO WAY, you have lost my sale and we pay in full with cash when we purchase vehicles.

Get a car from Carmax, not Carvana. Both cars came with dangerous tire set, nasty exterior cosmetic issues, alignment issues, worn out brakes. Carmax fixed everything! Carvana fixed nothing, even wasted a week of my time sending me through a warranty process that was useless. I sent multiple emails to various Carvana Executives. They never answered. Customer service and 132 point inspection were jokes. Only the joke was on me. I had to wrestle some with Carmax, but eventually they fixed everything from replacing dangerous tires, electrical issues, cosmetic issues, etc. All without the extra warranty. Still have Carmax car 5 years later. Sent Carvana car back with a sigh of relief. Be warned.

Scheduled an appointment for Saturday and signed the contract as soon as I got it. Right after signing they confirmed my appointment for Monday instead without any clear communication that they can’t make the appointment. Now I can’t reach anyone there as besides the useless bot. Need to go through all the hassle of rescheduling my insurance cancelation and have to deal with this on top of my move abroad. Horrible service.

If a client has problems of any kind with Carvana their customer service is the worst service I ever received. Carvana just don’t care after purchase is done. I cannot believe why they still in business or the government hasn't shut down this company. Just bad.

Carvana has changed. I have never experienced a company who has worked so hard to not make a sale. I have a car with them and was trying to get another one through them. I have been late last year in September but have been on/before time ever since. They’re telling me now I have to wait until April 13th. Like if you’re going to approve me in 12 days, what is the difference approving me today? Like they literally take out the money and tell you that you can’t get the car and have to wait for the 13th and on top of that have to wait 10 days for your money back. Like why take the money out if you’re not getting the car??? Like that is ridiculous. Then have you talk to different reps that tell you different things.

The inventory offered many choices and it was easy to buy the car. Delivery was delayed but was great when it happened. The car is very nice. Everything advertised. But the registration is late, my temporary tag expires today. And no real help is forthcoming from them. They refer me to the dashboard that shows only that registration is complete. I now have to wait with an unregistered car.

I thought that this would be a better more seamless process than going to a dealer and I was wrong. I placed my order on a Wednesday. Shipping fee and down payment came out of my account and were posted by Friday. Monday rolls around and I’m being told that even though the money is out my account Carvana does not have the funds and my order is at risk of being cancelled. Carvana has plaid set up and can see for themselves that down payment got taken out. This has been the absolute worst experience. I should have went and spent 5 hours in a dealership I would have walked out with my car and nobody trying to lie about funds coming out when it’s been out my account for 3 days.

1 star because I can't give 0. We went through all of the steps to purchase a vehicle for our son with 50% down and 50% self-assured financing through our credit union. The day of delivery, during the window for delivery, we received a call that the vehicle would not pass state inspection. We were presented with 3 options; 1. wait for the necessary repairs to be made, hope it passed inspection and have the vehicle delivered, no ETA, 2. Find another vehicle or 3. Get a refund.

The purchase process was easy. Unfortunately, I didn't like the vehicle and returned it. The vehicle was returned 3 weeks ago, Carvana said they issued a credit back to my bank, it's been 2 weeks and still no funds in my account. I filed a complaint, they said the refund was processed but unsuccessful, so they will issue a check instead. I was informed that it will take another 3-4 weeks for processing and shipping of the check. Very frustrating, it literally took Carvana 1 day to withdrew the funds, now it will take over a month to get it back. Don't buy from them!

I was going to purchase a Kia Soul from them this month and canceled because it was an electric engine. They charged me $300 for a delivery fee. They advertise 7days full refund but that is a lie. They refuse to give me my money back and said that I was given instructions on how to cancel even though the option to cancel was nowhere to be found on my dashboard. Bottom line, be very careful when making a purchase with them. They have a huge class act against them for not providing vehicle titles to customers. They have many predatory practices.

Bought a truck from Carvana about 5 years ago and went smoothly so thought I would try again and this time has been a nightmare. 2021 tacoma with 30k miles and no issues reported. I get the truck and the undercarriage and motor are covered in rust. inside reeks of smoke, and the rear right door was broken. They wanted to pawn me off on the warranty company to address the rust and broken door. I tried to swap the truck and they made me drive an hour in to get the new one. I show up and the truck that clearly said 4x4 online was not a 4x4.. So I rejected the swap and asked to cancel it. They couldn't give me a ride home so I had to take a truck back.

I had the most unpleasant experience ever with this company and I absolutely cannot recommend it. They were quick to take my money without ensuring they had everything they needed in the first place. On top of that, every person I spoke to gave me completely different information. I followed the instructions given by one person, only to be told by someone else that it was wrong. To make matters worse, I started the purchase of a car and they took $2200 out of my account instantly. Then, I received a phone call stating that I needed to remove a lock on my credit report. Instead of putting my order on hold, the person cancelled it, causing me to lose the car. However, they still had my money and told me that it would take 5 days to process and another 10 days to return the money.

I purchased a 2015 Chrysler 200C from Carvana on 2/29/2024. When I received the car there was a smell of burning coolant and shipped with bald tires (even though it was supposed to be replaced by them prior to shipping) so I had it inspected by one of Carvana's insurance company SilverRock's authorized service centers. A mechanic ruled that when Carvana changed the coolant they spilt some on the engine and they cleaned it up for free. Not even 3 weeks after, a check engine light comes on with code P0302 for a Cylinder 2 Misfire. The authorized service center noted that the Spark Plugs and Ignition Coils were bad.

I have bought two vehicles from Carvana this year and sold them one of the vehicles I was leasing from another company. When I bought my first vehicle at Carvana (2015 Toyota Corolla), the agent of representatives (Registration Department) would ask for documents (proof of insurance, ID etc...) and every time I'd send to them, I would receive either a text or email from them saying they haven't received anything and if I didn't send them by the deadline (next day at 11 am), I would lose the vehicle to another buyer. I would email them and then call them. They'd tell me they haven't received anything. I'd proceed by sending them everything they asked while I was on the phone with them until they confirmed they received everything. That was a bad experience, but I thought it was an isolated incident.

I am a two time customer of Carvana. Purchased two BMWs: an I3 and a 530i. Neither of those transactions were smooth, but I gave them the benefit of the doubt. So I decided to purchase a third vehicle through them. This time, they treated me like utter garbage. Put me through the ringer on income verification. I am Self Employed, with more than enough money to buy the vehicle outright, but I was buying this one for my business and could use the write-off. I'm sorry, their customer service agents are just not intelligent people. They just read from a script. Rude and unhelpful. Pros: Yes they will approve just about anyone. Cons: READ the fine print regarding the warranty. That SilverRock company will run you around to every Pep Boys and AAMCO they can before they will let you take a car to the dealer.

I ordered 2 cars from Carvana. Both came in with significant issues and could not be driven off the lot. The second car had a fault that was cleared using an OBD tool. Had I not checked with my own OBD, I wouldn't have known and had some very high repair bills. I believe this constitutes fraud. Do not buy a car from this company. Problems are covered up, support is terrible, and once you drive it off the lot you could be in for some very expensive repair bills.

I did everything I was asked to do in a prompt manner. The day of my pick up I called to double check if everything was complete and ready. I then found out that they no longer had my car. I was told different advice from just about everyone I spoke to at this place. I am very disappointed and will never buy a car here.

After you go through process of Carvana read reviews.. Not good at all Carvana especially Nashville Carvana..Shame on you guys in Nashville.. Then go to Carmax.. Carmax is a totally different vibe and everything is better with Carmax.

MULTIPLE Issues with Loan Approval and Refund Process.1. Despite providing bank records and tax documentation to verify our income, CARVANA rejected our application. This is surprising considering I have been successfully self-employed for over a decade and have used my income documentation to purchase two vehicles in the past without a co-signer. One of which was brand new. 2. Not only did they take our shipping fee and down payment, but they have now failed to refund our down payment after rejecting our income documentation. It has now been 12 days since the initial transaction, and after speaking to a customer service representative named Tyler, we were informed that the refund process was never initiated. Tyler mentioned that it would take an additional 10 days before we receive our refund, which is unacceptable. This entire situation is outrageous and has caused us unnecessary stress and inconvenience. We expect prompt resolution of this issue from CARVANA.

Carvana "supposed" make car buying smooth and easy but it is definitely the opposite!! I am supposed to receive my car today! I planned my life around this delivery date and they canceled it the very last hour! SOOO angry because it supposed to be a great day receiving a new car!! NO ONE can help me with this situation and I have to wait ANOTHER WEEKKKK for the car to deliver!!! I thought Carvana's supposed to make the pick and delivery process easy?? How is this a thing?? Will never work and recommend carvana to anyone!! Thinking of canceling the order!!!

So the buying experience was very easy. We picked out a vehicle and they delivered it to us. What wasn't a good experience was the fact we asked to transfer a tag we currently had on the exact vehicle we traded in for the new vehicle. We were told we could do that but they ended up sending us a new tag which we had to pay for when we already had a tag. Then two months later we receive a letter from the DMV saying my husband is getting his license suspended due to not having insurance on the car we TRADED to Carvana two months ago! The DMV has no record of the car being sold to them so.. again, now we have to take off work to go to the DMV and straighten that out. NOT an overall good experience due to these issues.

I had bought a 2022 Tahoe for 54,000 on 2/2124. They pulled the money out of my account immediately, plus shipping fee. On 2/23 I was notified that the car was no longer available (it was a partner vehicle, so it's listed in multiple places). They then said they would not refund the shipping fee and only the down payment. I insisted on a full refund and a supervisor, and still have yet to have a supervisor reach out. I have had numerous text messages with the company and phone conversations and it is 3/6/24 and I still do not have my $20k back. I was told 3-5 business days. It's been way past that.

We cancelled because they told us one monthly payment, then they sent a contract with almost $100 more in monthly payments without even notice. We did not sign the contract, cancelled within 24 hours of them taking the down payment and shipping fee. We called after we cancelled to get our refund and we were told we would have the down payment and the shipping fee refunded since the car was NEVER shipped. Money was to be in our acct. today. It’s not. Called again and now we are being told they are keeping the shipping fee—-even though it was never shipped and still no down payment refund.

I recently purchased my first vehicle on Carvana and have had 2 poor experiences. First they advertised the mileage as 1700 but it turned out it had 7500 miles. After much pressure and many calls I was able to get $500 back, it wasn't fair for the mileage, but I took it after seeing they weren't going to provide fair value. Recently I drove my wife's car an noticed it has a small service engine light on but it was small and in a cluster of other lights, very unusual versus other vehicles. I took it to an auto parts store to read it and it turns out it was an O2 sensor message. I realized that wasn't urgent but I eventually took it to the Ford dealer who said my catalytic converters were missing and straight pipe had been installed in their place. Ford said the repair would be $2,200.

Found the car on Carvana I thought was a fair deal. Went through the purchase process. The car was from a 3rd party affiliate. They had to verify the car was still available which they did, and I paid for it and had a pickup date set. On the day of pickup, I received two e-mails. The first said the pickup date was pushed back two weeks. The second e-mail canceled the purchase altogether. I was told a Carvana representative would give me a call within 24 hours to go over my options. I was never called. After 2 days of waiting I called them to inquire about getting my money back. I was told it could take up to a week to get my money back. Today is 2/19/24. They have had my money since 2/9/24. I don't know why they wouldn't immediately wire the funds back to my account. I'm stuck without a car and without a way to purchase a car until I get my money back. Feels like theft at this point.

I purchased a 2012 Corvette, and had it delivered to my residence on a Saturday. That Monday morning, I took it to a very reputable auto repair shop, to have a complete diagnostic check of the vehicle. They found numerous air-bag codes in the On-Board computer system , that WERE NOT listed on the Carfax Report provided. It was also determined that all (5) stereo system speakers were blown. I immediately took it to a local Chevrolet Dealership for further examination, and they thought the vehicle had probably been in a flood. When I notified Carvana of my findings, they just told me to return the vehicle, which I did. When leaving, I noticed a rep placing a "Certified" label on the windshield. Bear in mind: "The 7-Day Return is really only 5 days"...Really short time to have the vehicle checked out thoroughly!!!

Recently started a purchase with Carvana, put down a down payment and everything. The car was canceled by the company. The car never shipped and yet they still will keep the delivery fee of $200. Scam.

Be aware if you are using a Trade In vehicle in the purchasing process with Carvana that they WILL NOT accept Leased vehicles as Trade Ins. Nowhere in their online process do they make you aware of this, until after they have scammed you out of a down payment!

On 1/18/24, my husband and I went through with purchasing a Lincoln MKX with delivery planned on 1/27. The contract was signed, down payment confirmed of downpayment of 1290, insurance uploaded. Car was on its way. On 1/19/24 we received a message that we could get the car earlier if we picked it up. We got online to chat with an advocate on how to make this happen. The advocate informed us to just change delivery on the contract. What he didnt tell us was it voided the contract and made us go back through. Suddenly the terms changed to 7100 down. We discussed this with the advocate who ensured us that the company would honor the terms of the original contract. They took 7100 out of our account. We immediately cancelled the delivery and the 7100 cancelled. It is now 2/1, it is still under review (stone walling), they will not allow us to speak with anyone other than an advocate.

Me and my wife purchased a vehicle from Carvana and currently waiting on delivery. We have been going back and forth on vehicles for a week. We have had the worst customer service ever. This truly will be the last vehicle purchase we get from them. I gave the one star but truly that was too good.

I was a little hesitant to buy a car online but the convenience made it completely worth it. I compared the price to other dealerships and it was only a few hundred dollars more which I think is worth it for the convenience of not having to deal with a Salesman and the multiple hours of paperwork when you visit a dealership. When I went to pick up my vehicle I was in and out in probably under 20 minutes. They submitted my title to the DMV but I unfortunately have still not received my plate from the DMV because the Colorado DMV is so backed up. So my temporary plate that I initially received has now expired.

I recently had a highly disappointing experience with Carvana that compelled me to share my story. I had placed an order for a 2020 Subaru WRX a week ago and was eagerly awaiting its delivery, scheduled for tomorrow. However, my excitement was abruptly shattered when Carvana sent me an email stating they could no longer sell the car due to issues discovered during their inspection. According to their agent, the previous owner had modified the engine, making the car ineligible to pass New York state inspection.

Under Vehicle Detail on Carvana website. The SUV I purchase said AWD. After taking the SUV to dealership for recalls found out it's FWD. I try handling it through Carvana and their response was it's past the 7 Day return policy.

I purchased my car through Carvana and was able to pick it up 2 days later; I live in a very rural area and had to travel about 50 miles to get it. The whole process was the easiest I have ever been through to buy a car. There was no sitting in a dealership for hours, no waiting on some salesman to tell me what they value my trade in as, only to really give me the shaft in the end. Carvana paid off my trade in, in full, and the left over money from the trade was put torwards my new ride.

We sold our used Mazda to Carvana. The price was fair, the process was transparent and the people were pleasant. Above all, it's super convenient. The pickup was 2 days delayed due to the holidays but I was kept promptly aware of that as it occurred.

While it was nice to buy online and not deal with high pressure tactics at dealerships, and we're generally happy with our vehicle, we had two major issues post sale that revealed a discrepancy between how Carvana advertises inspecting and prepping vehicles for sale and what actually happens. First, we discovered a few months after purchasing vehicle that the tires very worn. If tires had been inspected properly for sale, this shouldn't have been an issue. More importantly, when we went to replace them, we discovered the tires had locking lug nuts and we needed a key to get them off. Carvana had not provided a key, nor were they able to locate a key when we contacted them. So we paid several hundred dollars to have the lug nuts drilled off and replaced. I spent hours on the computer and phone tracking down someone who would help reimburse us for the cost, which they finally did, thankfully.

I recently put my Tahoe on the market and got quotes from several dealers and Carvana was the best by a good margin. I then tried selling myself but after just a couple of days I quickly realized that I didn't want the hassle of negotiating so I immediately went to Carvana. Selling to Carvana was the quickest and easiest deal ever. Direct deposit was nice also.

I couldn't have been happier. Michael with Carvana called 15 minutes prior to arrival and arrived exactly on time. He was very professional and explained everything and made sure that we understood the full process of what was going to take place. He then did a visual walk around of the car's exterior/interior. Next he took the car for a short test drive to verify that it operated properly. After this Mike went over the paperwork with us. Mike then showed us the check for purchasing our car and asked if it was for the correct amount. I told him that it was. He then asked us if we had any questions before signing the title over to Carvana. We had no questions and signed the title. The car was theirs and he handed me a check for the agreed upon amount.

Back in 2019 I sold a Kia Soul EV to Carvana, so when it came time to sell my Nissan Leaf they were the first place I thought of. I had checked out my car's value at other sites like KBB, and Carvana's offer exceeded my expectations. The online experience was quick, as was the in-person service when they came to complete the transaction. The Carvana rep was an experienced professional, in and out; after a few signatures I had a check in hand in under 15 minutes! If you want to sell a car and not waste time with flaky people on social media marketplaces, Carvana is definitely the way to go!

My wife bought a car from Carvana. It was sold as having a 100,000 manufacturer warranty. Well the warranty does not exist according to GM. I spent over $700 on repairs out of my pocket at GM dealership and the motor quit knocking for a few weeks and has now started back. All Carvana did was send me $100 check in the mail as an apology for lying. The apology is not accepted. The car still has less than 100,000 miles. They should do the right thing and fix the car. Do yourself a favor and stay away from Carvana.

I can't believe how easy it was. We got an online quote from them, showed up, turned over the keys, and left without check (which was $500 more than CarMax). Would definitely use them again next time we have a car to sell!

(19 VW Atlas SE) Nice car but I had to take to the car shop 1st day because the wheels were very unbalanced. I have also made an appointment for a rainwater leak towards rear tailgate that's soaking car ceiling.

I sold my 2019 Tesla to Carvana and the process was very reasonable. They provided a price which was reasonable. We made an appointment, they checked the car and the money was in my account two days later. Very easy transaction.

To start off the selling of my vehicle was just OK... then I had another vehicle I offered to sell them. The process was like dealing with inexperienced kids, who had no idea what they were looking at. Asking for the documents, on the second vehicle... REGISTRATION, PAYOFF, then the statement.. with all these documents in front of them they said they can not purchase a leased vehicle... the vehicle is not leased, and they still argue the facts.. this was not the only time I had to deal with incompetent kids, as I had tried to purchase a vehicle a while back.. with all of the tax information there, the young girl argued that I did not make that much income... very inexperienced and would say it be better to sell or purchase a vehicle from Auto Trader.

2 stars. 1 price of trade-in, 1 price for purchased. Delivery delayed 2x, no detail. Was told would have a special delivery for delay and could transfer my tag - both false. Delivery team had no answer.

I hate to write this review, given the initial positive experience we had with Carvana, but they failed on this purchase. This is the second car we have purchased from Carvana. The first purchase was a very positive experience with no complaints or issues. This led us to purchase a second car for our daughter, who lives in Boone, NC, a mountainous and hilly region. As we drove the car to her, we noticed the brakes were not operating smoothly. When applied at speeds over 40 mph, the steering wheel juddered and the car shook. Seeing this, we arranged for a visit to one of SilverRock’s repair facilities.

I was skeptical at first, I was just interested in selling my vehicle. But Carvana offered a lot more for my vehicle than the dealer trade in price. They came and picked up the vehicle and gave me the check for the agreed amount. Very seamless and easy. I highly recommend this service if you get a good offer.

The online search for a vehicle was simple and straightforward, I found several cars I liked and with the provided Inspection and Carfax report I was able to narrow the choices down to the best, in my opinion, choice. Financing was simple enough and taking delivery of the car was also just as easy. During the 7 day trial period my check engine light came on (no way to predict this happening) but Carvana immediately resolved the issue paid for repairs (defective sensor) and all was good. I am currently waiting to see how the registration process goes but I do not expect any issues there as everything is handled by a third party title company. All in all I have had zero issues and will definitely recommend them to my friends.

I just purchased a Ford Mustang from Carvana. The inspection report indicates the exterior appearance only has 2 imperfections; chip on the hood and a small dent on rear bumper. Which it does not have either. At a glance, the car looks great. Upon closely inspecting the vehicle, it would be merely impossible for an inspector to miss that this vehicle has obviously been in an accident. The driver quarter panel looks and feels different than the rest of the car. This includes stripes at the bottom of both sides of the car. The driver side stripe only goes to the door, whereas the stripe on the other side goes into the quarter panel. This vehicle was sold as no accidents. There are a couple of deep scratches and the front grill is missing a big chunk. So one might ask, "Was this intentionally left out of the 150-point inspection on purpose to mislead the buyer"?"

This was the first time I sold a car and it was quick and easy! Carvana also offered me the best cash offer than the dealership. The transaction was simple and the associate was nice. Made everything pretty easy to understand.

I recently sold my 2020 Tesla Model Y to Carvana. The whole process was very smooth, and the person that I dealt with was very nice. Carvana offered me $3000 more than what CARMAX offered me too, so no complaints there.

I sold my 2017 Chevy Malibu Hybrid to Carvana over a week ago and am still awaiting payment. I dropped off my car at a local Carvana location on 12/13/23, I was told when they accepted the car that I would have my ACH payment in 1-2 business days, about 5:30pm that day I received an email saying that the payment had been processed. I gave them until Monday 12/18/23 before I contacted an advocate about the lack of payment, I was told at that time they had a message into the Accounting and would email me once they received a message back. I gave them until about 3pm 12/19/23 before I contacted another advocate, I was told that the Accounting department was gone for the day but that they would leave a note and that I would need to contact them again the next day.

Sold a car to Carvana, overall the process is what I had expected. The "secure your offer" amount had changed (went down) before the offer actually expired. 15 mins with a rep via chat got that squared away. The process through the site was pretty straightforward. The problem came in the last few steps. After most of the arrangements were made the site disclosed that there would be a pick up charge for my area. I ultimately delivered the vehicle to the store and attempted to hand them a bill to the manager for the same amount (I didn't expect to be paid). He felt it was preposterous and insisted that carvana wasn't going to have it. Had carvana bought this car at auction they would have likely paid more and had to pay to transport the vehicle to the nearest store. So watch for the last minute bump or change in costs.

S. **

We sold our car to Carvana, after they made a generous offer, the whole process was super easy and hassle free. We had an issue with one piece of paperwork and the advocate talked us right through. Super easy. Would highly recommend.

I would like to say that the overall process of me purchasing a vehicle through Carvana was easy and great. It was hassle free. I considered it as a one stop shop because I was able to get my insurance through them as well. The seven day return policy is a great thing to have in case something goes wrong and you decide you don't want the vehicle and you can get the full refund of your down-payment. I love my new truck it rides really smooth. Thank you Carvana for your services.

After much research, I felt confident in selling my car with Carvana. They were fast, paid me exactly what they quoted online. The pick up was efficient, on time and the driver was very courteous. My money was wire transferred into my account the very next day. I highly recommend them and would absolutely use them again.

Carvana is a good concept. Pros: 1) they have a large selection of vehicles that allow you to find the make, model, mileage and price point you want 2) they beat dealerships on my trade value, 3) you can research the Carfax and window stickers to know what you are getting your self into. Cons: 1) when you deal with Carvana, you bend to the will of their "machine," 2) their operating system is rigid, and doesn't communicate very well, 3) advocates that step in when you ask "Sebastian" the Bot to work with a human can't problem-solve too well off of their scripts, 3) I am suspicious of the veracity of their "150 Point Inspection" and "Carvana Certified" claims -- here's why: after several months of in-depth research at dealers and Carvana, I bought a Volvo XC40 from Carvana.

I wanted to see what Carvana would give me for my 2013 GMC Terrain that's in perfect condition with leather seats and everything. They offered me $500. It was an absolute insult and a slap in the face. The car is worth $8k to $10k. Carvana can stick it where the sun doesn't shine, I would never do business with these shysters.

The car is in great condition and the prices was smooth. My delivery driver went above and beyond to make sure we were able to complete the trade in process without an issue. This is my second time using Carvana and will continue to recommend it.

With my recent purchase I experienced multiple issues and problems. I set up a purchase and did everything that was asked of me. I had to wait a week for an appointment date and time. On the day I was to pick up the vehicle, 2 hours before my appointment time, I was told they were not going to sell me the car. No explaining why, just decided to not sell it to me. This in itself was a major inconvenience, I had to take off work and drive two hours to the pickup location. But I was offered a 250 dollar check for my inconvenience and still haven’t seen it yet. So, I found a different vehicle and again did everything required of me. Then again a week later for my scheduled pickup time and on the day of, was told the car isn’t there and it would be yet another week. I was told they don’t know why it wasn't there or what happened, although I got all the notifications that everything was in order. So, I had to wait another week.

Sold our 2017 Kia Soul. Checked out several places and Carvana provided the highest estimate of car value. Completed everything online very easily. Representative came to our home to check out the car, gain a signature, and then gave me a check for the full value on the spot. A day later the car was transported from our house. This was the easiest sale, by far, for the highest value I've ever experienced. Their online process is very smooth and easy.

I purchased from Carvana a 2013 Ram 1500 4.7 l V8 tradesman pickup. The vehicle had 34,000 miles on it. I'm paying 571 a month for it, now it has to go into the shop not but 3 months later because it overheated and possibly blew a head gasket because the cooling system hadn't been flushed or if they did flush it they added the wrong coolant back in it. Now I'm stuck with a I'm sure over $1,000 bill for a 34,000 mi truck that didn't last 3 months after I purchased it. No wonder these screw-offs deliver their vehicles. I'll never go to Carvana again, they can just fall off the face of their as far as I'm concerned.

We all have fears about purchasing something as large and important as a car completely online. Well, if you use Carvana, those fears will come true. I purchased a car on 12/9/23, received multiple confirmations of the purchase, had over $20,000 pulled from my bank and had a scheduled pickup date. I called two days before to confirm the pickup and Carvana told me that the purchase had been canceled. Even worse they said that I canceled the purchase. I did not cancel the purchase. I am very good with technology and I would know if I canceled it.

Good experience overall, just be careful to make sure all options are included that are advertised in the description. Our car was missing an important feature that was listed in the description and when we contacted Carvana within 24 hours to follow up they basically did nothing but say it wasn't actually listed so did not show great customer service for a $24,000 purchase so ended on a disappointing note.

This was a horrendous experience. The lack of inter communication is deafening. I used a third party lender (my credit union) for financing and Carvana dropped the ball way too many times to recall. From botched numbers, false deadlines, 5 Carvana cancelled deliveries, a 150 mile drive to pick my new dirty and uncleared car at a broken “car vending machine”, unfulfilled promises, hours of talking in circles with dreadfully worthless AI chat bots, and the most ridiculous warranty refund policy all the way to the 11 weeks it took to finally finish the transaction with them. This entire process was horrible. I can not possibly better warn anybody considering purchasing a vehicle from them. Stay clear of this rudderless nightmare.

Bought Acura MDX from Carvana. Overall a decent experience. My only complaints are the vehicle I bought was listed as black and when I picked it up it read purple as color on title. So I had already signed most of paperwork when I noticed this. You are probably saying, “couldn’t you tell it was purple when you saw it that it was purple?”. The answer is no because it is a purplish shade of black and you really cannot tell unless it is next to a Black car in certain light conditions. Took the car anyway and it is good. The other complaint is the mileage was listed completely wrong on the title. They said they will clear this up and send a new title. We will see if that is fixed. Maybe a clerical error, idk.

At first I was iffy about it but I thank God I pulled through! Carvana and their staff was very helpful and walked me through everything.. 100% recommendable and their drop off and pick up service is amazing…

I purchased a 2015, jeep Cherokee through Carvana in December 2023. This was the first time I worked with this company and the entire process was a headache from start to finish. I do have an iPhone 15 so I have the most recent technology, but still had all sorts of issues with the buying process. Had problems from the beginning with verifying information. Taking pictures for the notary. The notary process was ridiculous. Terrible communication between the notaries and Carvana.

I sold my car to Carvana. They were supposed to pay it off. They did, but they put the wrong account number on their check to my bank. Soooo, they paid thousands of dollars to some random person's car loan instead of mine!!!! It was a NIGHTMARE getting this fixed. The process was smooth when it came to picking it up and all that, but if you sell to them and you still have a loan on your car make sure you stay on top of it EVERY. SINGLE.DAY.! Make triple sure they have the correct account numbers and amounts because if you don't they'll just make stuff up and send the money who knows where.

Bought a 2018 Explorer Oct. 29, 2023. Had it refinanced with my credit union. They sent full payment to CARVANA Oct. 30. Then a company called Bridgecrest, keep harassing me about my first payment being due and if they do not get it, the vehicle will be subject to repossession. I explained to them that a full payment check was sent and cashed by CARVANA and that I do not owe them anything but the person from Bridgecrest still insist that I need to put a stop payment on the check, and make a first payment. I told her it was already cashed by CARVANA. This keeps going back and forth to no avail. All this could have been avoided if CARVANA did not send it to financing because it had been paid off by the check sent by my credit union. This is a very disappointing experience in buying a car from CARVANA. NEVER AGAIN!!!!

Car purchasing and trade-in/sale with Carvana an excellent experience. Customer service was outstanding, hassle-free and exceeded expectations from purchasing through delivery of our new vehicle and pickup of our trade-in/sale.

Fast processes and got top $$ for my 7 yr old car. They beat out all. The process was simple and I will go to them in future. Better than all and very fair. Hard to trust but they are very honest. Ty. Andrew

I bought a car and traded my old one in. Have to say everything went smoothly and as expected. I loved not talking to salesmen and haggling over prices. The car I bought was just as pictured no extra defects noted. They paid off my trade in car loan quickly. Delivery driver was prompt and friendly. I will definitely continue using them in the future.

I’ve used Carvana 3 times and everyone is helpful and polite. The process is easy and this company is great!! I traded in my car for a newer one and the process was painless. I love my new ride and couldn’t be more happier. Thank you Carvana!!!