Carvana Reviews

Upon delivery all four tires were rotted. Oil had not been changed in a very long time. Power steering pump is leaking. The rear driver side brakes lights, running lights and reverse lights do not work. There is front end damage. I have spent the last 9 days trying to get repairs and estimates at your preferred shops. Car was at Firestone a total of 4 days the day after I received it. Then had to take it to Precision for power steering leak. Said they cannot fix it.

Using Carvana was so easy! It was quick efficient and majority of it was done online. I chose to pick it up so I had it sooner rather than the delivery but it was so easy! The car vending machine was a neat experience. I would use Carvana again and have already recommended it to so many people.

This is the third vehicle our family has purchased and by far the most disappointing. Website only showed one flaw on the exterior. When it arrived there were multiple flaws in the paint and every wheel had been curbed and damaged. The only reason I didn’t send the car back was it was the color and had the options I wanted.

What a great car buying experience! So simple and fast. Everything done with just a few clicks on your phone. No lines, no waiting at the dealership for three hours while they try to sell you extra warranties you don’t want. They deliver right to your home. Friendly service and always available by phone if you have questions. I will buy all my future vehicles through Carvana.

The buying process was so easy I thought there had to be some sort of catch, but there wasn’t. I don’t think I’ll ever buy a car at a dealership again. The car was in fantastic condition. Took it to my mechanic during the 7-day trial window and everything checked out.

Carvana sold us a car that still had a lien on it. They offered zero in the way of placing us in a new vehicle and did not verbally communicate that the vehicle could not be registered. Carvana communicated instead via email that WE had a lien with the state of Arizona and that is why there were registration issues. The lien was on the prior owner not us. Since then when we told them we would rather just return the vehicle their communication has been worse. They scheduled a vehicle pickup, we waited at home all day just to be told that it was rescheduled to two days later. You cannot escalate calls - there’s no director of customer service and the 48 hour turn around time to escalate an issue is utter BS. I will never purchase a vehicle from them again and will warn everyone we know to steer clear of Carvana

Best experience ever. Everything was timely and accurate and most of all no pushy salespeople ever! The car is perfect, rides great. No issues. Everyone was friendly and supportive when we picked up the car. This is the 2nd time I have bought from Carvana and I most certainly hope to do so again in the future.

The process was smooth and easy. The delivery person was lovely. I'd love to give it five stars... But why did my car come with 15 (!!!) wild cherry air fresheners? Made me suspicious that there was a smell (smoke?) that was being hidden. Who really, truly, ever wants their car to smell like a old taxi? Certainly not me! Almost returned a great car bc of it.

The best car purchasing experience I've ever had, hands down! Not only will I recommend to others, I will not shop anywhere else ever again. Great job! 5 ⭐⭐⭐⭐⭐ stars! Professional sales, financing and delivery. Everything happened exactly as promised and as scheduled. My Mercedes E550 was pristine when it was delivered!

Overall, I was satisfied with the whole process. It was relatively easy and I'm very happy with the car. There were just a couple of little things that took the joy out of getting it:

Had issue with rear tag. Correct hardware was not provided. Took to recommended (by Carvana) repair shop only for them to make it worse. A few days later the oil light came own. Again had to go through SilverRock which recommended repair shops with 1 and 2 stars on Google reviews. Told them I wasn't taking it to a auto shop that wasn't certified to work on European cars. Only 1 available and it was 30 mins away. Silver rock couldn't even guarantee it would be covered which is ludicrous to think a car purchased 10 days prior having low oil and I have to pay for it to be serviced. I will never purchase from Carvana again!

I placed an order, received a confirmation email and next steps. Cancelled within 12 hours. Did not receive an email and later found out if you cancel they don't Send one. That is just poor business. Find myself having to track down my refund, because they surely hit my account 5 days later.

From start to finish, Carvana made my purchase experience smoother than any dealership I’ve dealt with. And it’s because They’re not a dealership! Their customer service is helpful and professional when dealing with customers, their website is easy to use, the financing portion of the process is fair, the down payments are reasonable, I’m left speechless as to how well run their operation is. I will gladly use Carvana again on my next vehicle purchases going forward. Keep up the good work.

This was the first time ordering a vehicle online. I was concerned at first, but it was a very easy and very pleasant experience. Would definitely recommend anyone to purchase a vehicle from Carvana and will for sure use them for future purchases. We love our new ride. Look forward to our next adventure.

The transaction was mostly good except for the trade-in. I processed the trade in online and started looking for a car to purchase on Carvana. I processed the purchase and used the trade-in amount towards the purchase. Two days after purchase transaction Carvana sent me an email and said that my trade-in was worth $1000 less and they withdrew around $1200 from my checking account without any reasoning. I spent the next three days and about 6 hours speaking with many departments to finally get the trade-in resolved. All this could have been avoided. This is when I realized that it's near impossible to talk with a human at Carvana and when you do, they constantly send you to wrong department.

I absolutely love the vehicle - it is practically brand new based off the care that was taken to it. The communication in the buying process was constant, but sometimes confusing - with every required item uploaded, there was a new deadline in a very short turnaround, and one of the deadlines changed from the original date to an email I received that said it was past due and the whole process was cancelled. This obviously caused me to panic and a quick call resulted in apologies and everything is fine/on schedule. In all, easier to buy online than in person but it was a stressful week even for an extremely Type A organized person. But again, I couldn't love the car any more and I never thought I would get exactly what I wanted so quickly.

ABSOLUTE WORST EXP - DO NOT RECOMMEND - car delivered with cracked windshield, bad breaks & rotors - we were without a car for 2 days while Silver Rock played around and didn’t do their job at all. Silver Rock is another company. I highly would not recommend their customer service and response time is absolutely horrendous. Overall, this experience has been a nightmare. The car is absolutely disappointing. I would never ever recommend Carvana & Silver Rock to anyone I know,; friends, family or enemy. 0 stars!!!!

Wonderful experience. Process was completed on line with both the trade in and purchase of the Smart. My only concern is the air filter and oil were not serviced even though the maintenance due had been reset to 10k on the car's service due dash indicator. Overall the car was clean, mechanicals in good operating condition and the exchange was a great customer experience.

The Carvana website was easy to use. I had completed all my tasks to purchase vehicle and was alerted that I needed to call into carvana to complete a call with my bank. I went through four representatives and 45 minutes before they found someone who knew what they were doing. They kept pulling up the wrong cars and wrong accounts. The last representatives notifies me that the issue is they don't accept joint checking account statements for purchase of through carvana!!!! I am baffled, how do you not accept joint checking accounts. I am married and have had a joint checking account for 8 years. This is insane. The team at carvana seems like they don't have a clue what is going on.

I was really upset that my appointment to pick up my car was changed at the last minute to the following day. It ruined many plans on both days. That was very frustrating. Otherwise, my experience with Carvana was good. But these two issues BOTH should have been easy to prevent.

The online service was awful. There was a lack of updating my profile on what the next steps were. I got calls saying I had one hour to get things done. It was extremely stressful. They gave us 1 hr to get a copy of the financing check but only gave us the invoice to process with USAA the same call. Since we did financing through an outside party the process was unclear and stressful. Even the sale rep who gave us the car, said, "If you don’t use Carvana financing your profile does not get updated and the car buying process gets confusing." I tell every one I show my new car to, to NOT use Carvana!!!

I'm not sure why anyone would opt to go to a dealer or car lot, when this is THE WAY TO BUY! I've spent several hours at a dealership buying a car, and this was so simple. They even delivered the car to my house! The entire purchase was completed on my phone!

My experience with Carvana was a mixed bag. The night of ordering, there were tech issues with scheduling pick up. That was resolved quickly thankfully. My primary issue was with the AI assist bot. It gave incorrect information a few times, confirmed by an agent who was placing a ticket for the incident. He also said a ticket was already out in. Once I was handling the remainder of the sale with a person, who was able to verify my documents the experience was great. Delivery went well, and I'm happy with the purchase. For me, I think speaking with a person during the document review and upload process would make for a better experience overall. I had to have an exception made in my case, as I have no documents in the first list (which is required) but had proof via my cosigner of address. I cannot remember the agent's name, but he was extremely helpful, kind, and responsive with my questions and concerns. So shout out to him.

I purchased the vehicle at the beginning of August with a 5 day delivery, which was no problem, I could stand to wait a couple of days. However, the day before the delivery I received a message about rescheduling it out another 5 days due to "transportation issues". Okay, I don't want to wait another 5 days for a total of 10 days after my purchase, but what can I do? Then upon delivery, there is actually more things wrong with the car than was reported, mostly cosmetic issues, but no worries until the driver goes to put the odometer reading in and it almost 1000 miles over the count that was in my contract and on the website and there was a receipt from the previous day for gas from a gas station in Yakima Washington, which is 300 away from where the car dealership is. So yeah, all in all, I wouldn't use them again.

The Carvana experience was easy to buy online but a very poor quality vehicle and extremely difficult to address any minor mechanical fixes once they were discovered. Poor extended warranty coverage and nearly impossible to find a garage in network and “approvals” take days to complete even for minor repairs

I found a car that I am more than excited to drive. A 2023 Chevy Bolt EV. My first electric car. They shipped it from Florida to Texas in about two weeks. Staff made the purchase easy and fast. Financing was a breeze. The downside was the inspection was lacking before delivery. One of my tires had a sidewall bubble (Silverrock warranty replaced at no cost), the EV charger was missing from the vehicle (they are sending me a check to buy one), and there was no swag included. I purchased a car in 2018 when Carvana just started and our car was decked with air fresheners, shirts, cups, and gift cards. I missed that part of the experience. I think Carvana needs to improved PDI and come on back with the swag. Other than that my car was 100%.

We had a trip scheduled, the first in over a year, and our old car died 7 days before we left. It was a busy time at work and I would never have made it to a dealership in time to replace it, but Carvana was able to deliver to my door the perfect car, on budget, in only 5 days. I will never go to a dealership to buy a car again!!!

When we got home after delivery I noticed no manuals were with the car, we returned to Carvana to find they had none. Order set from e-bay, too much stuff on car to not have manuals. I was surprise to find the crusty battery cables when I looked under the hood, our experience with Carvana has been fine, we recommended before, everyone was pleased. You're known for clean cars.

The Carvana Experience: An awesome experience. It was a “smooth ride“ from searching for a car to making payments. Carvana held me by the hand and made it quite simple and hassle free for me. How professional and prompt the Customer Service were and how ready and swift they were to answer questions CLEARLY, leaves one in great satisfaction. Now to the best part: the Car delivery experience. I’d forever relive that exciting moment. I felt so special, just like my car!

DO NOT BUY FROM CARVANA. They do not care about tire age and they absolutely misrepresent their vehicles. I bought my vehicle August of 2024, the tires are from 2013. THESE TIRES ARE OUT OF DOT REGULATIONS. IT SHOULD BE ILLEGAL TO SELL A VEHICLE WITH THESE TIRES. The frustrating part of all of it is the back and forth with the staff. There is almost no human interaction. When talking to one of the staff members through the messaging app it takes minutes to respond and they talk like robots. Not once did I get a response that sounded like someone was actually talking to me. When you tell Carvana there is an issue with the car they just send you to a shop. The shops HATE Silverrock and complain to their customers about it. Do yourself a favor and stay away from Carvana. They charge way too much for the junk they have, and the customer service is a joke.

The experience was easier than a traditional dealer. It is nice to only be at the dealer for 15 minutes or so and everything handled electronically beforehand. However, two things were not great. One is that I was not given the option to add my wife to the registration during the process. So now we have to go handle that at the DMV. A bit of a hassle.

Not my first purchase and/or exchange with Carvana. I love this company and the way they do business. The ease and flow of their app is very enticing and so much fun! Their vehicle selection is huge and their own financing through Bridgecrest is very fair by offering good interest rates according to your personal credit score. They are very quick in processing all documents via Docu Sign online. Everything is done in a simple and clear manner.

I am really happy with my Carvana experience. It made selling my existing vehicle and purchasing a new one easy, smooth, and cost-effective. This is my first time buying a car online and I can honestly say it was great. The online vehicle search, customer portal, and process all throughout were intuitive and user-friendly. I highly recommend!

We have now purchased three vehicles from Carvana in the past six years. First car we purchased we had no issues. The next purchase was an Lexus NX. This is where it all went sideways. The Advocate knew nothing about the car. You could not even tell us the basic functions of the and features. As we discovered them he was as shocked as we were. He did not know how to mount a front license plate holder. The worst revelation was when we arrived home. The blind spot sensor was not working. Not to say when the button was pushed nothing happened. When I pushed the button a load buzz occurred with a message on the dash saying to take the car to the dealership for repair.

The experience was top notch!! They were prompt, wasn’t a lot of paperwork, car came as described. Best way of car shopping for me! The price was awesome as well! You get great warranty deals as well! Truly would recommend to family and friends! Awesome experience! Customer service is very responsive, and respectful!

I have both sold and purchased vehicles at Carvana, I found their offered purchase price and the listed price of vehicles for sale to be very fair. The entire process is extremely simple. I was not more than 10 minutes inside the facility. Going to a dealership and spending hours is not something that I'll be doing again.

I have bought two cars from Carvana. My first experience (Audi) was in 2021 and it great from start to finish. This experience was awful from start to finish. I was trading in my Audi for a Kia Forte. There were so many problems with going through the process because there are multiple ways to list my address. It finally took the work of a smart employee to use Google search to verify my address. The pickup was a total mess and ended up picking up the car rather than having it delivered. The only thing that gave my rating two stars were the staff who were working in your awful, clunky system to purchase a car. Please make better workflows so employees can do even better work. I will look at other vendors first before going back to Carvana to shop again.

Carvana absolutely made the car-buying experience easy and enjoyable. There is definitely a cost associated with that, but I was willing to pay to get a relatively rare vehicle with low mileage. Unfortunately, the car delivered with a small windshield crack that was not disclosed. Even though glass repair is one of the options for warranty coverage and Safelite is listed as a preferred provider, it turns out that windshield repair is NOT covered by the warranty. This was disappointing, expensive, and resulted in a lower rating for my overall experience with Carvana. Otherwise, the car and service are great.

A few weeks ago I sold my car to Carvana, hesitantly - it was something new. Well that process was simple enough. I got a KBB price that I was expecting and the Carvana driver, Jose, was patient and thorough. So I shopped around, Cars.com. Carguru and Autotrader for a replacement. I knew what I wanted. All of them including Carvana had on their websites what I wanted, even a local dealer. The dealer's price was too high and I was unsure of traveling from LI to Connecticut to buy a private sale. Carvana's 7 day trial was the deciding factor. The process was NOT seamless like the purchase. If one is not familiar with the internet, scanning uploading, sigh, and pdf/jpg they would be intimidated and probably not buy from Carvana

Getting my new car out of the biggest, funnest vending machine was quite the experience! Carvana has competitive prices on trade ins and purchases. It was like I was a kid in a candy store. We even received a duplicate Carvana coin for the machine and a keychain. Highly recommended!!

My experience that I had was amazing! It's been to got to look for a car and I went on their website and got to choose from a list of vehicles that I liked. And I got to say amazing. The last few times I purchased a car went through a dealership and sit hours practically the whole day to get a vehicle. They swiped my credit and hit it hard so many times.. When we went to Office To pick up the vehicle Chris was super nice and got us in and out of there within 10 minutes. I still can't believe how fast and easy this was shopping for a vehicle. I highly recommend shopping with them making your shopping vehicle days easier. My daughter even got her car after I did after the experience I had. They take care of their people and they know how it's time is very valuable. Thank you Carvana.

Overall, I was extremely happy with the buying process. The only thing, is I wish there was a more obvious person to contact with questions/ concerns. The people in charge of detailing the car decided that spray painting the rims would be a good idea without masking off the tires. Now I have aluminum color paint on the black tires. It’s not a huge deal, but it looks very cheap, and makes me wonder what else you might have done cheaply just to get rid of a car.

The initial contact was easy, the application online was clear and precise and the delivery was on point. We can highly recommend using CARVANA. For us, knowing what car we wanted, it was the best way of purchasing a car. The driver who completed the delivery was extremely helpful, knowledgeable and friendly.

This is now my second experience purchasing a previously owned vehicle through Carvana. I was even more impressed than the first experience and I was thoroughly happy then too! Carvana makes it so smooth and easy every step of the way. From the ease of selecting a vehicle through the website, to the financing/trade in portion and then insurance and ultimately pick up, I was so impressed with how simple, fast and efficient the entire process was. Carvana offered me a more than fair price on my trade in and them offering great, easy to be approved financing and even a discounted resource for car insurance made things go so smoothly.

Very simple process. Web site clear and easy to shop.. A friend recommended Carvana so I was not surprised by the putting in Trade in title and my driver's license, etc. Second time purchasing through Carvana. Better experience with the first time. Seemed like had put in more info and add insurance multiple times, it was over a holiday weekend so possible the info was not updating and multiple requests were automated. This vehicle needed front brakes and rear rotors for state inspection so that was disapproving. I didn't drive enough to wear all that out. First purchase my regular mechanic commented how new everything was for the state inspection. The warranty places are national chains type place. It is an easy, clean, process vs shopping at a dealership. Happy with the vehicle and completive price during these challenging economic conditions. I would buy from Carvana again.

It should not have been this easy to spend $30,000! I liked the large selection to choose from, the loan process was simple, and the paperwork was quick. I was concerned about buying a car I’d never seen but it is in great shape. There was one issue with a window button being loose- which wasn’t in the description of the car and we didn’t notice until a few days later- and we were able to get that fixed at a local shop for free using the SilverRock warranty. I will have to wait until the full 100 day warranty is up before making a final decision about Carvana but as of right now our experience has been 100% positive.

From start to finish everything was easy and pleasant. Great way to buy a car. The drop off was perfect and he was friendly and polite. Every interaction was easy and smooth. I was so nervous but it all went great. I recommend Carvana to anyone looking to trade in and buy a new car.

I've never purchased a vehicle before and this way made it very convenient. When I was finalizing everything I appreciated how Jeffrey was very kind and informative when delivering my car. When I had any questions the chat always helped resolve my concerns. My boyfriend is even looking on your app to purchase a vehicle now!

Everything was a green experience. I did everything online, it was easy and quick, now they take the extra steps to make sure your identity matches which is a good thing to ensure you get exactly what you’re looking for, big ups to Carvana. 10 out of 10. I would definitely recommend Carvana as a first choice to find and get the car you want

My existing car needed serious work so I was in need of a replacement fast. Carvana made it incredibly easy to research my car's history before I made the purchase and know exactly what kind of payment to expect, so I was confident when I ordered. I ordered on a Friday and had it delivered the following Monday. They actually delivered my car a few hours earlier than expected and when I took it to a trusted mechanic during the 7-day return window, the car passed with flying colors. The site's description aligned with the actual condition of the car. I kept bracing for the worst due to some negative reviews I'd seen, but I had a great experience and plan on recommending Carvana to others. I am thoroughly pleased with my purchase.

Cancelled my order before their deadline & within their "guidelines" but Carvana still debited $1000+ from my bank account and told me it takes them 10-15 business days to refund my money. But they immediately put the SUV back up for sale and took money from another customer while still holding my funds. They kept blaming my bank, while it was quite clear they had collected the funds from my bank account. I'm a retired senior citizen on a limited fixed income with no transportation and they said, sorry they can't refund my $1000+ before 10-15 days yet they sold the SUV to someone else while still holding my money.

I have to admit I was pretty skeptical at 1st. It was so easy. Like everyone the dealership was pissing me off and non stop annoying the crap out of me! I started looking and found this Jeep that I really wanted!! Within minutes I was scheduling for my new Jeep to be delivered. Honestly, that was the worst part having to wait 7 days for it!! Once delivery day came, they were constantly in communication and right on time. Gave us all the time we wanted to look over and drive the vehicle. Before finalizing the purchase. I didn't have to return because I truly love what I got. However, it was explained how returns work and it really sounds just as simple as receiving!! Overall definitely have been raving over my experience. Will definitely return in the future! Salesmen suck and there was absolutely none of that here!!!!

Good experience. The only problem I had is they didn't have a license plate bracket on the front and I still can't get anyone to fix it. They sent me to a warranty company to fix it. I schedule an appointment and no one responds. I tried this three times and still no response.

I ordered a Kia k5 with 2 minor scratches, you rescheduled my first delivery, when kia arrives, we found a dent in the body of the kia, the employee calls his boss on speaker phone, boss says the car should have never been sold to the public, so we had to find another vehicle, upon looking for another vehicle, several days later the SAME KIA K5 was put back on the market!!!!

Purchased a 2022 Toyota Prius from Carvana. Report shows no accidents. Some minor front end damage, Carvana noted the front bumper needed adjustment. Upon inspection by my local body shop, they found it had been in an accident and the front end damage had tried to be covered up. Total cost to repair correctly would be over $6,000.00. But the coverage that Carvana proudly provides will only pay less than $500.00. Don't purchase from Carvana unless you can have the car checked by a shop you trust prior to purchase.

Experience was painful. Easy in and out. A clean interiors and exteriors would be nice while picking up. Rims are bent a simple drive test would have caught that or a simple underbody visual inspection would have picked up the car with bent rims. Simple checks needs to be done, if done already, then, well someone forgot mentioning rims.

Yeah unfortunately when I got the car delivered brakes were shot and then all the pictures weren't true. Car was full of scratches which the pictures didn't show. It's upsetting they actually buff the car which the scratches were hidden. But they checked everything was checked off that everything was inspected.

I had become weary trying to find a good used car at a dealership when my brother said they got my sister's Mercedes through Carvana. When I started asking around, turns out lots of people I know had purchased cars from them. I had a specific target (Honda Accord Coupe) and it only took me about a month to find the one I wanted. They delivered earlier than I was scheduled and the employee was so nice and informative. My car is 10 yrs old, but you wouldn't know it. It's in excellent condition, drives like a dream and I would not trade it for the world. Bottom line, I will NEVER shop a car dealership again! These folks are so professional, deliver a stellar product (both vehicle and service) and I am sol!

I can’t find the order number but the VIN is **. Super long story short the experience was horrendous my delivery date got pushed back twice due to being given the wrong information about the format of a document that was needed I was promised callbacks that never happened I was given the round around and blind transferred to departments that couldn’t help with my request. My name was misspelled on my document and when I finally got to speak with a manager he admitted the error with the misspelling was the fault of Carvana and his solution was to cancel my order and resubmit it which would’ve resulted in an additional delay of my vehicle! It’s their fault and they wanted me to suffer the consequences of their mistakes then when I pressed him he offered to take $250 off the sticker cost which wouldn’t even cover shipping! It was insulting.

Horrible experience, trading, and buying a car from Carvana. Not worth it, use another dealership. Just to be clear I am still in the process of trying to purchase my wife’s car. First off, they make you put the car on your insurance before you even have purchased it and have it in your possession. Next, even though the bank approves your loan for that specific vehicle, if the bank does not cut and mail the check within the time Carvana decides is appropriate, which for me was 2 days due to us ordering it on a weekend, they will cancel the delivery date and put the car back on the market for sale even though you have signed all the legal paperwork with your bank and your bank is in process of purchasing it.

Went to 7 different dealerships before stumbling upon Carvana. Couldn't find the right fit for our family of 5 kids. With Carvana, never has car buying been easier. Loved it so much and the gal who handled our drop off and trade pick up was wonderful. :) Will definitely be using Carvana for our next vehicle!

My buying experience was awful. I had been warned against making a purchase with Carvana but decided to give it a shot. For my purchase, I secured my own financing. Carvana required several underwriting steps - this was not the problem. They also assessed a deadline for each step. Rather than giving me a list of required steps to complete I was told each step one by one, only after the prior step cleared underwriting. In one case I submitted the required documents prior to the deadline of 9pm, that day. At 9:02pm I was notified that I had a new document requirement due that same day at 9:00pm. That is not a typo.

This has been the worst car buying experience I have ever had. Choosing and buying the car was easy enough. They were quick to get their money. But three weeks later and I still don’t have my car. It was originally set to be delivered on August 7th. On August 7th at 11am (when it was supposed to arrive) I received a text message that it was delayed. Not a call from a person. Sat on hold for 30 minutes and was told it would be delayed a week. The representative was less than helpful. Basically telling me “there is nothing we can do”. I’m in a rental so I extended the rental. It was supposed to be delivered August 14th. I called the previous Monday to confirm and was told by THREE separate employees that it was on track and that there was no delay.

The online buying process was a bit disjointed between the purchase, the financing and the insurance. Once you go to pick up the car the process is a bit concerning because you are really working with a customer representative and not someone knowledgeable about the vehicle or vehicles in general. I raised concern about two bald tires and was told the car passed inspection. I don't know how it passed inspection and would question the shop that approved it. I subsequently brought it to a Carvana authorized shop to reinspect the tires and they confirmed my belief. The tires were bald and could be dangerous. They also found the battery was on its last legs and needed to be replaced. All of this was done free of charge by Silver Rock. Those issues are resolved but I still have an open issue. When I picked up the car, the windshield had a chip. The 150 point Carvana inspection said the windshield was fine.

I had been trying to get a car from multiple places and kept getting the run around, I looked online for Carvana and within a one day I was approved, the process was so simple and at the touch of my fingers, smooth, and well worth it. Thank you Carvana for getting me into a new vehicle with such ease.

I love the car I bought and believe I paid a very fair price not available through a dealer. Totally happy with the purchase. However dealing with Carvana through the sales process took patience and perseverance. Customer service is lacking, uninformed and frustrating. 2 quick examples: 1) I had all tasks and paperwork in hours before the deadline; yet Carvana failed process, cancelled the pickup time convenient for me and delayed delivery of my vehicle -- even though I paid outright in full. 2) Told I could not transfer my plates by "ambassadors"; when I arrived at pickup facility it was no problem. All said the savings I got on my purchase and the trade in value received worth the frustrations. If you are an informed car buyer and know what you're looking for -- Carvana is a place to get a "deal".

When we called a local number Carvana called us from the representative was rude and very unprofessional. Thankfully, when we were able to get to the corporate office they were able to sort things out. It was all over a check! However, when we went to pick up vehicle, it wasn't ready for us.

Online shopping with Carvana is simple and easy once you decide what vehicle is right for you. When first initiating the process, they give you the impression that you can take your time submitting the required documents but then all of a sudden there are deadlines to meet and pressure is put on you to submit said documents. Repeated missed deadline emails are sent and threat of not holding the vehicle until they are submitted. Sometimes the issue is with their programing not allowing documents to be uploaded or it's after hours with your bank and there's a delay in transferring funds. Overall, it's a fairly painless process if you want to avoid dealing with the pressure of salespeople.

Carvana claimed that the Subaru Ascent I purchased had a tow hitch and trailer wiring harness. It did not have these features. I was offered a $100 reimbursement for this. It cost me $1,300 to have them installed. While the dealership was installing them, they discovered that behind the 3rd row seat was disgustingly filthy. Carvana had not remotely adequately cleaned the car prior to selling it to me. When I brought this to their attention, they said that I should have notified them sooner even though it had only been a week. I have purchased 4 vehicles from Carvana, but this will be the last. I have told everyone that has asked me about it not to buy from Carvana in the future. I have also made social media post about this incident and will be making many more. This is both the use of fraudulent sales tactics and a lack of standing behind basic standards of cleanliness when selling a used car.

I would have liked for my window buttons to be in working condition before the car was sold to me or at least mentioned in flaw section. This was a warrantied repair so job cost to me but I have to wait for an appointment to have it fixed which is an inconvenience. Other than that everything else was as described and I'm happy with my new vehicle.

This was the easiest buying experience ever, no pushy salesman and the pickup was fast and helpful. I love my new Chevrolet Traverse and appreciate all the help getting a reliable vehicle. I will definitely remain a loyal buyer in the future. The communication is the process made it easier than I could ever imagine.

I found your website to be of no help. I was texted messages to go to certain web addresses, and each try to go there took me to your sales page. I finally got help I needed from two of your people, Paula ** and Guadalupe **, who were wonderful. They helped me supply the missing information. I wish to offer praise to those two wonderful employees.

You sell broken car, leaking from transmission first hours we use it and sent me to dealer to fix it, waiting one week to get fixed, now engine check is on. I have to back to dealer. They said oil pump need to get change. Now wait for 1 more weeks.

I recently sold my car to Carvana, and the entire process was fast and easy. JT, the employee who picked up our vehicle, was outstanding. He was one of the most pleasant people I've ever dealt with. JT informed us in advance about his arrival time and what we needed to have ready, making everything seamless. I highly recommend Carvana for anyone looking to sell their car quickly and hassle-free.

If I could give Carvana a zero star, I would. They are not very clear about their terms and conditions from the beginning. This was the worst experience I have ever had buying a car, and I've bought a few over the years. The customer service is horrible, they had no answers for my questions. When asked to talk to a supervisor, I was told no, and they relayed the information to the supervisor, and came back with some ridiculous answer that didn't even reflect my question/complaint. Stay far from here, you will regret every even trying them out.

I purchased the car on 8/3 and found out after I received it that there was an open recall as of 7/17 and the car was sold to me without being repaired and without the recall being disclosed in my documents. My order specifically said “no open recalls,” but there was a recall on the VIN. I love my car, but I feel deceived. I am concerned about the safety of my vehicle and now immediately have a problem to fix. I am disappointed and would not use Carvana again for this reason.

This was the best experience buying a car! No long wait in the dealer. I ordered my car on Wednesday. It was here by the next Saturday. The icing on the cake is that they took care of registration and plates! Had a test drive and we were done. ✅ Best experience ever. When I buy a new car again! I’m definitely coming back.

Process on-line was clear and quick. Delivery was fine and generally on-time. (Issue with car accident of delivery vehicle). Car delivered with low pressure in tire. had to get nail removed from it. Carvana extended 7 day grace period which was very helpful for me to get comfort on this issue. Overall, good experience.

This car has been a nightmare since it showed up. Transmission pan was leaking and broken, rear main seal is leaking, water pump is leaking. I got to drive it a day and half before it spent 6 days in the shop and it still has to go back for the rear main seal and water pump because Silver rock needed actual proof since there was so much leaking they couldn’t verify where all the leaks were coming from. For a company that does a “150 point inspection,” it sure seems like Stevie Wonder was the one doing the inspection.

If I could give them no stars I would. They brought the car left no documents or paperwork. The driver noted it wasn't the right key I contacted Carvana they told me to contact express key (I have the email) was given the run around for a week. Spoke to a supervisor who was worst of all basically said they only have to provide what's pictured and when I noted the key wasn't what was picture nor did it fully work she changed and said they only had to provide the amount. Never mind it doesn't work and they only gave me one. They won't help you and they don't care. Each representative will tell you something different and they don't honor what they say or value you as a customer. Just go to your local dealer. Convenience isn't always worth it especially when you're sacrificing quality.

Your Carvana agent, Kim was very, very good. Even though there was a later time of delivery than told. Kim kept me abreast of her arrival time and super friendly, explaining every piece of paper to be signed. The car came in very good condition. I give it a 90% on detail work.

The process was easy. The people were nice. The car is great. But it had 15k miles on it with almost no tread left. SilverRock declined to help replace. There was a computer error that I had to pay the shop to fix $200. Now I have to replace tires $800-1100. And it needs an alignment $150. To put it nicely they gave me a nice car with problems that they seem to not care about. Not sure I will do business with Carvana in the future because of this.

All in all it was a smooth transaction process to trade in my vehicle for another with Carvana. I bought a newer vehicle with only 10K miles as I figured it would raise the odds that the vehicle would be issue free. The vehicle was on time, the trade in and pick up was fast and pain free. The only issue I have is the vehicle I bought was smoked in and reeked of smoke. It also could have been cleaned a little better. If they would have done just a little better job cleaning the car and addressing the smoke odor this would have been the best experience I’ve ever had buying a car. All in all I would buy from Carvana again. The cleaning thing is low hanging fruit and could go a long way in customer retention if you improve it.

Every car bought had a delivery delayed. I went through 4 cars over the past few years. I was only able to keep 2 because of mechanical failures on each car. The inspection done on these cars must be much more extensive. The 2 cars should not have been driven at all. After I exchanged them and told an advocate about the damages the car were put right back out for sale within 24 hours, I’m positive no repairs were made. The Lexus I currently own now was not the car listed on the original description, the trim was incorrect and should be a difference of 3-5k on the price but was told only 1k difference. Customer service as well as the inspectors should have adequate knowledge of cars if they are working in this business. Overall a very unpleasant experience with Carvana. Never again. Feel free to call me if anyone actually wants to talk and try to improve the company

Everything was easy to follow. Got pre-approved through the website so it let me see all the cars I was approved for. Once I made my choice the website walked me through every step of purchase and every document that needed submitted and signed. Pickup was simple also, they checked out my trade in and finalized all paperwork. The entire pick up process taken maybe 30 minutes and I drove away with my new car.

Do not trust Carvana's mechanical checklist. We purchased a 23 Corolla from them with less than 9000 miles. Lucky for us we brought the car in for a 10000 mile service at our Toyota dealer. Car had an oil pan leak, it was repaired under warranty, but when this glitch was pointed out to Carvana my wife said the response was less than impressive. Make sure you have a mechanic check out the car within the 7 day window and you may want to ask if they worked at Carvana. If so maybe a different mechanic.

Completely effortless process! Am delighted with my new to me vehicle. The car is spotless and passed our mechanic's rigid review and states the car is just as promised! Delivery was prompt and we were kept informed of delivery time. Paperwork was very easily accomplished online. Extremely happy with this purchase and have recommended Carvana to multiple friends and family!

This is the 3rd vehicle purchased and every one of them has had a delivery delay. My recommendation is to work intentionally on an exact date and time so customers are not misled and some may have to extend a car rental. Other than that the vehicles have been to my standard.

Was originally scheduled to pick up my first car on a Wednesday but received an email the day before saying it would be delayed until the following Thursday. Pretty disappointing waiting 11-12 days for a new car you just purchased. Is what it is but the disaster was when I actually went to pick the car up. As soon as your employee drove it around, you could immediately see the car was 3 different colors of yellow. So immediately started going around the car and it was one of the worst cars I have ever seen.

This was my first experience buying a car through Carvana and I was a little nervous, but ultimately had a great experience. Customer service was very helpful and the guy that delivered the vehicle was very knowledgeable and answered all my questions. Would definitely buy a car through Carvana again.

Good experience all the way around. I was pleasantly surprised that there were no last-miniute shocks or gotchas. You can pretty much count on it at a regular dealership. Did NOT want to go to a dealership. Chat and phone reps were great. Delivery time was in the window provided and the car shining and it great condition.

Horrible experience, I recommend not going through Carvana ever. Car had way more damage and issues than what was pictured. When they dropped it off, all they could say was that I could not take the car, but I'd be out the $1300+ for the delivery. Way to care about your customers. Online it showed a little chip, however, there was a big gash on the side as if someone side swiped it, the bumper was not on correctly as though it had been hit off and haphazardly put back on, weather stripping on top was flying off, and pieces of the car falling off by the windows. WORSE than the shady car salesmen that we are supposed to be avoiding. I spent just as much money, if not more on a car that was incorrectly represented, and at the end of the day Carvana doesn't care because they got my money. Please take your money elsewhere. Carvana is shady, dishonest and a horrible company.

My experience was top notch! Very quick and smooth process thanks to Chris J. I took full advantage of the 7 day test drive period and was able to swap into a better option for myself. I highly recommend Carvana to anyone looking for a seamless car buying process! Great experience!

Blazer came with front tires wore out. Front brake rotors wore out and driver's seat damp, next day had a stain in it. Hard to get someone on the phone. No order # to be found. Front tires & rotors need to be replaced. Silverrock sent me to Firestone Auto Care, had the worse service ever.

I can’t find my order number, but my drivers Mike and Joyce were very kind and helpful, they also happened to be Honda enthusiasts! The whole process was quick and easy, but you definitely pay a little extra for the convenience. It was worth it! I like the fact that it came to me, I wasn’t able to drive around and look for a car. Great people, great service!

There were extreme scratches to the vehicle that were not noted. Very hard to miss. When I tried to get in touch with somebody I just kept getting the run around. I wanted to see if something could get done but I just kept getting told that it’s just wear and tear and if one would see it. It’s definitely not. Makes me question exactly how detailed their inspection on the vehicles are.

I purchased a car with them, I get an email that the plates were on the way, a month later no plates and when I called, they tell me the plates were lost that I had to get them. I called again and they tell me there's a compliance issue after I got an email the plates were on the way. They have no answers, no clue, employees lie about your situation and the company doesn't take any responsibilities. They just leave you hanging to figure out what to do with their ignorant AI and employees.

I had been looking for my car for a few weeks. I knew exactly what I wanted including interior and exterior color. I first went to a BMW dealership, but my fiance wanted to find a better deal. I checked all BMW dealerships within 300 miles and contacted a few places that had this exact car. I finally found my car on Edmunds from Carvana. I had no idea how Carvana worked, but it was by far the easiest car buying process of my life. You get pre-approved, then simply follow through the purchasing steps, entering in a short amount of information. Carvana will then email you notifying approval, etc.

I can't even begin to explain how easy the process was when getting my new Ford from Carvana and to trade in my Infiniti. Customer service personnel and the young man who delivered my new car were top notch! I have never used an online service such as Carvana before so I had a million questions. They answered every one and then some. The hardest part about the whole experience was choosing my new purchase. I definitely recommend Carvana and will use them in the future when it's time to upgrade.

This is my 3rd car buying from Carvana and has always been a good experience. Great service and will continue to buy from them. I have found the 7 days to try out is the best to give you confidence on your decision. I am going to try out the new vehicle tracker to see how that works next.

The support I have had with my purchase experience has been far below what I had expected based on the brand image Carvana promotes. My vehicle's description missed more than four obvious cosmetic issues with the vehicle that should have been noted. It was clear that some of these were due to mishandling during inspection, photography, and detailing.

We loved every single thing about this car buying process. You know your down payment and monthly payment for each vehicle before hand; the numbers never changed. You can customize your payments, add GAP insurance and an optional extended warranty during purchase. The document steps were simple and easy to follow; we were able to track our progress and delivery. Delivery went great and the communication from the driver was excellent. If I could change one thing it would be the option to add the warranty after purchase. We will definitely be using Carvana for all vehicle purchases in the future.

The approval process was very simple and easy. The live chat was super helpful with answering all my questions. The picking up the vehicle part was super cool. There was a couple problems with my vehicle after the inspection, but the warranty covered it with no problem. Very satisfied with my experience. I would recommend to others.

The overall purchasing experience was very efficient and straightforward, no complaints there. Mechanically the car is in excellent condition, passing a full inspection by my personal mechanic. However, the appearance of the car upon delivery was a bit underwhelming. I was expecting a fully detailed bright & shiny car like you would get a dealership. It did appear to be washed, vacuumed and wiped down in the main areas, but there was quite a bit of dirt & debris in the cracks & less seen areas. The dash & leather were lacking luster. I paid for a full exterior and interior detail out of pocket to get the car in the condition that I would have expected it to be delivered in. My only other complaint is the lack of a spare tire. Would it really be such an additional cost on Carvana's part to include the full size spare for which there is space for in the trunk? But thanks for the fix-a-flat kit.

Best experience I have ever had. Very professional. I will definitely recommend you to friends and family members. The tower was amazing. Never seen anything like it. Do not change anything. The car drives smooth, amazing vehicle and is in good shape. Very clean when I picked it up. Overall Great experience. I want to thank you and will see you in the future

I didn't have a good experience at all. Starting with the delivery of the car, the staff were respectful, however, I was expecting a lot more of the delivery process; someone that would walk-through the car and its condition. I was simply given the key and the staff appeared rushed for me to check the exterior of the car and sign papers. The car only came with one key, no owner's manual, and was missing a floor mat. The seats were dusty and the car smelled like smoke that I had to pay to get detailed later. Carvana reimbursed $100 for it but that didn't cover the full cost. Also, there was a low tire pressure warning that we had to chase down an employee to address.

Awful, the car I bought was horrible. The 7 day window to return it passed and the AC quit working and it started squealing when driving. The hubcaps all flew off. It is literally falling apart before my eyes. I brought it to a Carvana “preferred mechanic” and they had it for a week. Terrible communication with that mechanic, but that’s another story. Needless to say, it’s worse than it was before I brought it in. AC still doesn’t work. Squeal is worse. I called carvana to see if I could possibly have this car refunded and if they would make an exception to help me and they adamantly refused. The guy had such a thick accent it was hard to understand him and he continued to just say the same thing. He offered to give me the repossession line to have the car repossessed but refused to allow me to return this car and pick one that actually works. I am disgusted with them! Will not recommend ANYONE!!!! Furious!

The lovely woman that delivered my vehicle was very knowledgeable, kind and professional. She went above and beyond to make the transition process smooth and pleasant. I would give her 1000 stars if I could. The entire process was easy from application to close. Thank you Carvana!! I love my new car!! I already recommended Carvana to neighbors and I would recommend Carvana to everyone.

I don’t understand how a car company could sell a car and give the customer a taped up key and expect me to take it to get fixed. What poor service! They never asked to pick the key up to fix it for me. I have never had this experience while purchasing a vehicle.

First off know they don’t inspect cars from my point of view because first car I got from them the mechanic inspected it. Said it shouldn’t be on road to two front tires were wore out on inside and vehicle had been in accident sometime in its lifetime and very poorly fixed so I returned it and second one was in lot better shape. It just needed brakes which I paid for because warranty company is kind of joke. You can probably get decent car. Just have it inspected it and be prepared to pay for smaller repairs because you don’t want to deal with Silver Rock warranty company. If you’re like me and hate car dealerships paperwork is easy and simple. No pushy salesman to deal with.

Customer service was amazing with the whole process of ordering and while the customer service for delivery was good but the delivery driver customer service was a little lackluster due to he didn’t make sure that the car had the plates or registration all ready to go. I had to wait for the delivery driver to come back a 2nd time with my plate's registration before I could even drive the car.

If I could leave zero stars I would. They pulled money from our account on July 31. The day of delivery two hours before they told us that there’s a warning light on the car and it will not be available for another two weeks. Now we won’t have the person home and they cannot work with us. We can’t have the car that we planned to purchase for my husband's commute delivered to where my husband is going to be working because then he would have two vehicles to drive home, and they would not add my name so I can sign for it. This is after two hours of giving us the run around saying it’s delayed because we chose to finance the car. Then when we say none of those options will work for us and we want a refund they tell us it will be at least a week or more for the funds to be in our account. Which means we cannot purchase another car to start the commute.

I had an absolutely terrible experience with Carvana and now and even worse time getting my money back. Was excited to get the truck I found, but during the process they couldn't verify my military status and claimed my PCS orders were fake so I had to cancel my order. They still took my money and now I'm waiting on getting it back and get told 3-5 days by the representative that canceled my orders, now I'm being told 10-15. So now I'm still without a vehicle because I don't have the money now that they still took even though the verification process was never finish. I highly advise against using carvana especially if you're military.

Delivery was on time. Vehicle front windshield was chipped, underneath the hood was filthy, when I reached out to Caravan about the chipped windshield which I noticed the next day they said it wasn't anything that they could do, it was something that I should have noticed at the time of delivery and brought it to the delivery person's attention. So pretty much I was on my own either return the vehicle before the 7 day policy or get another one or I'm responsible for the chipped windshield.

The process for buying the vehicle was hassle-free and the vending machine pickup was fun. The prices are not the best deal around and the car had some minor glitches (fobs had dead batteries, mirror tarnished, gas tank only half-full) which marred what was an otherwise easy shopping experience. I would recommend this to others if they are busy and need to take the hassle out of the shopping but not for someone who needs to stretch their budget.

Car had engine light on on second drive. We followed your direction to get it fixed and 10 days later we haven't been contacted on what it would cost or what's wrong with it. Now we have to take to a Cadillac dealer and be without a car for a week. This sucks!

I received my car with an excess amount of damage (mind you none of it was disclosed in the pictures). While the delivery driver was still in my driveway. I reached out to Carvana. They said, "Oh don’t worry about it. Everything will be covered. All you have to do is open a ticket and submit. It’s a super easy process to get everything fixed." They told me to reach out to SilverRock and they will make everything good as new.

The process was simple and the vehicle was in great condition. The only reason I did not give 5 stars was because there was an initial issue with the car and I had to take it to be checked out. Chelsea was great! I would definitely purchase from them again. The loan process was also simple, and while the interest rate is terrible (no fault of theirs) there was no problem to overcome.

I decided to take the leap and buy a vehicle sight unseen. Scary concept for sure! To find out I was approved right away, wow! I've never experienced this before. I was able to pick out the vehicle that fits our needs and our budget without having someone tell me, "You can't afford that type of vehicle." A week after picking the vehicle out, it was delivered to my driveway! (Do the initial paperwork on a computer and you will probably have it in less than a week.) I've had the vehicle for a week now and am in total love with it. So far I would definitely get my next vehicle from Carvana!

I am so happy I found Carvana. I was looking at the same model car at a local dealership and all I got was lies and hassle. Carvana was so simple and without the hassle. I loved picking up my car with my daughters at the Vending Machine. A great memory.

Completely untrustworthy customer service. I purchased the vehicle, went through the verification process and paid the required fees. They then came up with an excuse for me to cancel the purchase and raised the price afterwards. So if I wanted the same vehicle I would have had to pay more. Also they keep my delivery money as well. Beware buyers. Check reviews first.

Purchased this vehicle for my daughter and she is extremely happy with this car. It was clean and in very good shape upon arrival. Although it’s only been a week it seems to be holing up nicely. My only issue was that the car had 2 different brands of tires on it. Would have preferred a matching sets of tires.

I’d give zero stars if I could. I was sold a vehicle with open recalls so I schedule appt with the dealer along with the inspection. Even though I notified Carvana within the window they refused to extend it. I did get approval from Silver Rock to go to the dealer. The vehicle needs a new transfer case and valve gasket covers which isn’t cheap. Only had the car 3 days before it went in. Now we are on day 11 and Silver Rock finally sent an adjuster out to the dealership. Luckily I know the lemon law in the State of FL and know how to write an arbitration. That is my next step after speaking to my senators. They legally have 15 calendar days to fix the situation.

My experience has been good. The only issue is that it said the windows were tinted and the picture showed it but the driver window is not, and it said had heated seats but don’t see that. Please make sure you put all the details on cars. Thank you. Second vehicle received. Love Carvana!!!!

I am truly grateful. This process was with purchasing a car. Overall, a really GREAT purchase, company and customer is satisfied. Definitely will recommend to my family and friends. I love my Murano❤️. The process was amazing and outstanding. Nothing like those other dealerships that keeps messing around and putting hard inquiries on your credit score. I am so satisfied every day and want to drive my car all the time.

I never thought I could afford a truck through Carvana, but the experience was so easy and your staff was so supportive. The truck itself is a long time coming and I could not be happier. So if you're in the mood to find a new car or truck I urge you to try carvana. You won't be disappointed. I'm 71 years young and even the younger generation Is jealous of what I have. Thanks and God bless.

I had issues uploading images during the purchasing process but customer service was very helpful and guided me on the best way to complete what I needed. The gentleman who dropped off my purchased car and took our trade in vehicle was very friendly and made the whole process very easy.

Carvana did a credit check, took my down payment and shipping fee out of my account. Then they call me and tell me my annual income 1/4 of what I listed. My pay stub showed I already made double what they said my annual income was. Then they wanted 8 times more for the down payment after they already took first down payment out of my checking account.

I've read the so called good reviews on this site and the same people talking bad about the people that have experienced poor customer services, faulty equipment, and repeatedly being lied to by Carvana. So let me tell my story and provide nothing but the facts. I purchased a 2019 Classic Crew in 2023. No less than 3 days after driving the truck and had all kind of problems. So I took the truck to Firestone. Once they told me the issue, I got angry. I called the phony Warranty company that did not want to pay the $5400.00 in repairs.

I have purchased with y’all before, however, this time I am incredibly disappointed. The vehicle online showed only 3 imperfections, however, there is far more. There were several cracked Trim Pillars, the Cowl has completely broken down and the weatherstripping is not good. The driver's side mirror is poorly cracked and glued together. Also, upon pick up, I was assured that the deep windshield chips were noted and would be taken care of, but Silverrock refused to repair anything other than the driver side mirror. This is poor business practice. Also, within 5 days the oil light indicator turned on.

The process time was great, and it was cool to deliver to your door. The interest rate was extremely high over 11% even with great credit for 72 months. The Car came with way more cosmetic damages and some ugly ones not in the photos, also the car was dirty inside and outside.

First purchased a Toyota Camry. The first day having it the transmission started slipping and the touch screen wasn't working. Traded it in for a Toyota Corolla and after leaving with the car noticed the wheel bearing and whole front end it making noise. Currently have it in the shop to see what's wrong with it. If you are spending 20k on a vehicle there should be no problems like that. Was thinking maybe the first car was just not checked all the way around. No both cars needed work. Was a big mistake taking a chance on carvana. The process was simple and exchanging the cars was simple but doesn't matter if the cars are not up to quality. Either Carvana is a joke or whoever is checking the cars from the Louisville carvana is just not doing their jobs or don't care. Either way. I will be sure to advise everyone I know not to purchase a car from you all. Sucka for carvana. All my friends wanted to get a car from there. Looks nice but ain't worth it.

Great experience very easy. The only issue I had was my original delivery date that I picked was changed to 3 weeks later. After the vehicle was delivered the transporter very nice. The experience has made me want to purchase and future vehicles this way. Great job. A rep would keep in touch with me through text that was great. I have nothing but great things from the first time experience you got it right for me.

This would be my third vehicle purchasing experience from Carvana and unfortunately, maybe my last. The service associates were very friendly for the most part but one interaction stands out in my memory. I called to get more information, especially since I was arranging financing from outside Carvana. One of the associates was talking over me, and said my payslips were required, even though Carvana was not doing my financing. I told her that was not necessary and she kept on arguing with me that it was required. She was extremely rude, and I was trying to get her information and she refused to divulge who she was. If you can look in the logs and see who I spoke to, when the payslips were uploaded, and narrow it down to a lady, you would be able to isolate the individual.

I have had the car for 6 1/2 days. The first day I got it there was no working air conditioning. The tires were at 5% just yesterday. I went to start my car and the battery was dead. I tried to jump it and it wouldn’t start, so now I’ve had to have the car towed which Carvana insurance company that they work with said they will not cover. I have had two major issues in the first 10 days and had to fight with the insurance company for them to even cover a portion of the car since it was taken to an out of network service network. The reason I had it towed to out of network was because the Carvana app that was supposed to help me find an in network provider wasn't working and I had to Google a provider that serviced my type of vehicle. Very unhappy.

Ordered a F150 Lariat off Carvana. The ordering process was simple and laid out the steps in an easy concise way. I had a hiccup with the paperwork but once that was corrected the truck delivered and haven't had any issues since. Took the car to a mechanic that was on SilverRock's warranty and they said it was in good shape.

I'm not happy with the lack of telling me about damage to the rear bumper that a seam is coming apart from being hit. Also every third time or more often the key will not come out of ignition. You have to struggle with it to remove. These things were not apparent when truck was delivered.

This was the easiest and fastest way I have ever purchased a car. I wasn't planning on a purchase anytime soon until a driver not paying attention slammed into my rear end thus totaling my old car. I had a 2015 Ford Taurus which I loved. As soon as I got the notice that my 2015 Taurus was Totaled, I said "God I need help!" Just then, a Carvana commercial came on TV. I logged in and searched your site and found that you had just loaded a 2017 Ford Taurus Limited Edition. It had 27K miles less than my 2015 and was a model with more bells and whistles! I bought it. The whole process took less than 10 Minutes! I love my "Newer" Taurus!

Buying a car through Carvana was an excellent experience. We encountered some minor issues within the process such as the original car we were buying having an issue with the title, which is not a quick fix here in Pennsylvania, pushing our delivery date out, as we chose to go with a different vehicle rather than wait potential weeks for the correction of the title on the original car. Honestly though, it was a blessing in disguise and we love the new vehicle even more. Carvana was very quick to address the problem and was most helpful in presenting us with all of our options moving forward. They very quickly transferred our down payment to an alternate vehicle, processed everything in a timely manner, and had our new vehicle delivered to us within 2 days.

Just purchased my 2nd vehicle through Carvana. It’s so easy and the vehicle gets delivered start to my home with a 7 day return warranty. I can drive the car for 7 days and any issues within those 7 days can be fixed. The car is in great condition and drives so smooth. My daughter is so happy with the purchase through Carvana.

I couldn't be happier with my experience with Carvana. Everything was straightforward and very easy. They never left me hanging in anything. My car arrived earlier than scheduled. I love my new car. It's exactly what I expected and even more. I definitely recommend Carvana to anyone who is shopping for a new car.

One of the easiest car buying experiences ever. It was all completed online. No issues. They purchased my old car. Very easy process. I absolutely love my car so much. I got a 2024 car with only 1,000. Smells brand new. Watching the car come from the vending machine was a truly fun experience.

Car covered in dog hair and smelled of dog. Still haven't gotten a resolution with being cleaned. I tried to contact and was told they would review my request. Very unprofessional especially when you can't test drive the car first.

I purchased an economic commuter car in 2020 after being tired of dealing with car lot sales people and spending hours at a dealership. Most recently I decided to treat myself with a luxury vehicle within my budget. Carvana is the perfect way to browse and purchase a vehicle. No hassle, and convenient.

I am extremely happy with my purchase! The process was very easy and convenient. The only complaint I would have is that all of the defect/paint chips were not listed or shown online. Only 1 defect was mentioned about my car and the rest we seen our own after pickup.

Driver was excellent when they came out to drop off the vehicle, and especially to do a return. Although I returned the vehicle because I wasn't thrilled with the quality of what I ordered (very low tire tread on tires, possibly unbalanced), I would definitely buy from again because of the service.

Purchasing from Carvana is the solution we have all been waiting for. I will only purchase from Carvana in the future. The entire process from online purchased to car drop-off took around one hour total. There was a small issue with interior trim that as not noted and Carvana took care of it immediately.

If I could give ZERO stars I would. The process of purchasing a 2022 Tesla model Y all went smoothly until the Indentification Verification. 5 short ambiguous questions designed to prove you are who you say you are. Simple enough. Nope. If you fail twice, you will not get financed from Carvana for 6 months after the second attempt. Something is fishy here. After failing the first time, I gave the second time some serious scrutiny. I looked at each question, and pulled up loan information, house information, and Experian credit report, JUST to ensure that my answers were 100% accurate. This time there is no doubt in my mind I was 100% accurate. Failed again! I took screenshots of all my answers and double and triple-checked my data against Experian and there were no mistakes! Furious.

Buyer beware, read all the reviews on Carvana before considering buying a car. We purchased a 2022 Honda Civic. They failed to list all of the imperfections on the car. In addition, the car has some vibrations/steering issues in the front end while driving. We were advised to contact Silver Rock Warranty Service. We took the car to Silver Rock repair facility. They did a thorough inspection and stated that the repairs would be around $4700. There are issues with the tie rods, bent wheels and steering rack. A claim was filed with Silver Rock from their contracted repair facility. Claim was approved, denied and closed with no explanation. I would’ve left zero stars if I could. This experience has been nothing but an absolute nightmare. Clearly, they don’t value or care about their customers. We will NEVER do business with Carvana ever again and recommend no one else do business with them either.

As a first-time car buyer, I chose Carvana because I knew I didn't want to walk into a car dealership and wonder if I was getting hustled. Carvana made it easy to shop and I quickly found a car I liked at a great price. I chose to pick up my car and it was so fun to watch my car come down the vending machine. All that being said, I wish there had been more explanation and overview of the many steps involved in buying/financing a car geared towards the customer like me who had never done it before. It was confusing and sort of stressful to be told, "Congratulations!" on the purchase, making me think I had completed all the necessary steps, only to be told a few hours later that I was missing a document and if I didn't upload it by a certain time, the purchase would be canceled.

Purchased a vehicle from Carvana on 7/7, on 7/12 I was stuck in a parking lot in another state with a dead battery, I replaced the battery then reached out to get reimbursed as this was something that should have been covered in the vehicle inspection prior to releasing the vehicle. Their response was I should have had the vehicle towed to a Carvana repair facility and will not reimburse me for an issue that caused me to be out of pocket because someone there did not do their job correctly when inspecting the vehicle.

There was 2 things I was promised would be fixed as they were not in description at all of car. One was the broken hinge on driver side door that makes popping noises when opening or closing door. 2nd was the damage on passenger side bumper but a body shop too far away. Love the car but 7 days is not enough time to figure out whether to keep or not.

I originally chose Carvana because of the perception their marketing creates of thorough inspection and full disclosure. In fact both of those are essential to buying a car sight unseen. Unfortunately, neither of those held true. The issues were:

I recently purchased a 2021 Challenger SXT as a gift for my husband. This is also the 1st time I've used Carvana. I was very upset with the details left out concerning the cosmetic issues with the vehicle. The vehicle has scratches all over the vehicle (even the roof!), paint chips in other places, no spare tire and the middle area, where the gear shift is, has several dents! The car was semi-cleaned when received; it was a rushed job. We looked for other options prior to the 7-day window, to exchange, but could not find a comparable vehicle. I am dissatisfied with the information that was presented online versus what we received. We are left to replace the middle console trim and see about maybe buffering the car to eliminate the scratches and trying to touch up the areas with missing paint.

Don’t EVER use Carvana. We were going to trade in our vehicle and get a Camry. The day of pickup, 20 minutes before pickup time, they called and stated that the car failed inspection. What??? They didn’t inspect before listing it?? The car needed a laundry list of things to even pass a safety inspection. They said they were going to repair them and pick it up Friday. We get there Friday, the car’s tires are completely bald and it’s missing all the body pieces in the trunk. It also has several undisclosed signs of accident. We refuse the sale. Well guess what? They pre-processed the down payment. They are now holding our money hostage. They are not refunding our down payment making it impossible to get another car. This process apparently will take 10-15 days. They are crooked thieves. DON’T EVER USE CARVANA. THEY ARE SELLING VEHICLES WITHOUT INSPECTING THEM OR MAKING SURE THEY ARE SAFE PRIOR TO LISTING THEM.

Hello, I recently purchased a car with Carvana, but never received the car due to transportation problems. Approximately 6 hours prior to delivery I received a call that there had been significant damage to the car during transportation. They informed me that I could accept the car but they would immediately need to have it serviced with their provider Silver Rock or contact their internal team for other options.

This was by far the best car buying experience I have ever had or witnessed. I was able to purchase my dream car and the process was quick and hassle free. I will never go back to buying from a dealership, or deal with car salesman again. I will be recommending Carvana to anyone car shopping. Thank you!

The BEST car buying experience! I would highly recommend Carvana to anyone wanting a hassle free experience when looking for/buying a vehicle. The app is super easy with all the info you need and want when making a large purchase. We chose to pick up at the vending machine in Louisville. It was pretty cool and the staff was amazing! I love my 2017 BMW!

I hoped and expected a better car buying experience than I had with Carvana. The accuracy of the description of the car I purchased wasn’t accurate at all. There were dents and dings on the body that weren’t disclosed but rather the lack of a spare tire and tire kit to replace it were??? Guess what guys? The spare tire is under the vehicle as it is on most SUV’s..?? That’s not an imperfection! The dents and dings are the imperfections and certainly should’ve been noted and disclosed. That’s lack of transparency and I can’t trust a company that isn’t transparent. They also delivered it to me with a split in a tire that needs to be fixed ASAP but the 100 day protection that’s included with the car is brought to you by an insurance company that doesn’t seem to want to fix the issue and get me on the road.

I do not recommend buying from Carvana and if you do here is some of what you should be prepared to deal with. 1: Customer service. The customer service is terrible. It's hard to get straight answers from them. They would contact me at 11am and tell me I need to get a document from my bank funding the loan by 3pm that day or they would cancel the order. They did this 3 times. Took me hours on the phone (multiple times) to get it straightened out. That's time I had to clock out of my job to handle. This was very stressful. Thankfully I have USAA and they were used to dealing with Carvana. USAA really saved the day for me.

The experience was very unsettling. I made a purchase agreement initially on June 24th, 2024. I did not receive the vehicle until almost a month later, after much heartache. One would think that they were manufacturing the vehicle. Upon receipt of the vehicle, there were damages not noted on the website. When I brought it to the attention of Carvana, I was referred to their insurance partner. This partner then stated matter of fact Lt that it was acceptable damage, whatever that means and nothing would be done. It was definitely a learning experience and one of the work have ever had and I have purchased many vehicles. I wish that I had just walked into a dealership and viewed and purchased a vehicle. This process was too time consuming, it went on way too long and they made me jump through way too many hoops.

At first my searching was too broad then I narrowed it down to the car I wanted. I picked my color and amenities that I had to have. This helped me to see what I wanted and other makes and model. Once I put a heart on my selections then I contacted my loan people for assistance. Filled out paperwork online to Carvana, ran into snag, the chat box fixed it and the date, time and delivery was set. Boom I got my car. It was smooth sailing.....

I felt like the delivery of the car was very rushed and upon driving home from the dealership I noticed a few deep scratches in the front passenger window which I didn't know about until it was too late. I also would have loved to have known the battery health of the EV. I think you should run a test on the health and have that information posted.

The buying process was a huge pain in the **!! There was no guidance or help available when needed. Very hard to get a real person on the phone for help and when I did get a hold of someone they spoke VERY POOR ENGLISH!!!! Truck I bought had been obviously smoked in!!! Not too happy about that!! Probably won’t be buying this way again.

The vehicle needed a tail light replaced that was cracked and full of water. We were referred to a subcontract warranty service. We should be able to deal directly with Carvana. Carvana should be upfront and inform the customer that Carvana does not take direct responsibility for warranty work. The underwriter made getting a simple tail light fixed an ordeal of red tape approvals. Three repair service facilities I contacted did not want the work and said that Silver Rock was too difficult to work with. It took me 3 days and 3 trips 40 miles away to Myrtle Beach SC to get the work done. The repair facility paid for an Uber to get me home. I had to pay $47 to return that evening to get the car. I do not intend to use Carvana in the future and cannot in conscious recommend their business.

Horrible experience - 150 point inspection did not list the brake service that was due or the holes in the front bumper. They refused to fix them, they wouldn’t return my car and would not reimburse me with a return. I wasted so munch time and money not to mention being bounced around all over.

Very simply, if you are trading in a vehicle that is worth more than what you’re purchasing might as well go elsewhere. They make you call a number where they tell you to get lost. Other dealer like Carmax pay the difference. Not these jerks.

Couldn't figure out why I got a lot of static on the radio. Finally noticed that the antenna was missing on delivery. I think Carvana would have caught this but then I didn't look for it on delivery. Not too happy about buying a replacement from Amazon for 27.81. My disposition would be improved if Carvana reimbursed me for that cost. Also during the process there were occasions when I would receive a phone call or I initiated a call to Carvana. In one or two instances I had a devil of a time understanding the Carvana rep. This doesn't help Carvana in customer satisfaction.

When I received my truck the windshield had 2 rock chips. I was told they would put in a request to the warranty company to get this fixed, and I should hear something from the warranty company in 24 hours. I didn’t hear anything, so I reached out to them. They told me they hadn’t received a request on the windshield. I reached back out to Carvana and submitted a claim with photos of the damage. This Carvana representative told me, I should hear something within 24-48 hours, and they use Safelite Auto glass for this type repair. I heard nothing. I reached back out to the warranty company. They said again, they have no claim submitted.

This was the worst customer service experience I have ever experienced. I attached screenshots of people telling me 2 different things in regards to my refund after cancelling the order. Never shop there. I attempted to purchase a car on 6/14 was given a deadline of 6/18 and an extension of 6/20. On 6/20 I cancelled the order. I was told in that conversation that I would receive a full refund of the 1290. After 2 weeks I reached back and asked about the refund. I was told that it was "pending". I asked again if it would be the full amount and was told in writing that it would be.

The online portion of buying my new car went smoothly and was fast and relatively efficient. The car is great and arrived more or less as described. However, when picking up the car it was not a great experience. The facility was understaffed, leading to many people standing around waiting to be helped. The staff there were great, but running around quickly as there weren't enough of them to help all the buyers.

Here is my Carvana saga. We lost both our vehicles due to Hurricane Beryl. I was in a panic, I was to start my part-time job on the 16th and my full-time starts back real soon. I needed wheels. I was skeptical to use carvana at first, but it was the easiest process ever. I did their pre-qualification and started shopping. Found a vehicle, got approved. Delivery date Friday the 12th, got a call from driver David. There is a problem with the vehicle not passing inspection. It could be fixed but not time frame. Or I could swap out for another vehicle. I decided to swap, shopped online again. Found same make and model newer with less mileage. Called because I could not figure out how to swap. Maria was amazing stayed on the phone with me the whole time. She swapped the vehicles sent the new contract and the info I needed to switch the info on the carvana insurance through root.

Buying the vehicle was easy. I looked online and found what I liked. Once I clicked the purchase vehicle option, the process started immediately. I had to upload photos of my driver's license and have a Zoom call to notarize documents. These were easy to do and at my convenience. Signing documents online was done with docusign. Scheduling pick up was easy. I chose to pick up the vehicle instead of having it delivered. Picking up the vehicle was easy. I could inspect the car as long as I wanted to and test drive it before signing over the last bit of paperwork in person. The man at the Carvana store was friendly, no pressure, and answered all of my questions. I was very happy with the purchase and pick up process. I've had the car for almost two weeks and so far no problems with it.

If I could give less than a star, I would as this has been a nightmare experience. I picked up a Mini Countryman on 07/14/24 in Bham. It died on me at the Hope Hull, AL exit. I then opted for an exchange for a Mini Clubman and it was supposed to be delivered on 07/16. This got rescheduled for 07/17 and on that day, Carvana said the check engine light was on. I did not see anything on the site that I would want to buy plus this was the 2nd faulty car so I asked for my positive equity in my Jeep via ACH and just pick up the Countryman from my property. Each person I spoke with up to the pickup driver on 07/20 said that when Carvana picked up the car, they would have my check for me. Well that was a lie and the pickup driver had to turn around.

Be cautious if you're considering buying a used car from Carvana. I recently did and it was a Pre-Owned EV Hybrid Plug-In .. it wasn't the lowest Internet price, but I perceived its price to be a good to fair deal and it was the color (black pearl) that I was looking ... Carvana delivered the car to me and its EV plug-in cable was missing from the trunk....I went back to my printed description of the car showing details and there was no mention that this late model plug-in Hybrid was missing its charging cable .., I immediately chatted with a Carvana advocate and asked that the car's plug-in cable be UPS to me. The Carvana advocate refused my request saying used cars got sold as is so sometimes accessories or parts were missing...The Carvana advocate said It would be on me to go buy a charger cable. The best cost I could find was about $300.00.

**Review of Carvana: Major Issues with Recent Purchase**. I recently purchased a 2018 Range Rover from Carvana, and my experience has been incredibly disappointing. Within just one week of ownership, the car needed a new engine. Despite being listed as "coming soon" for four weeks and supposedly undergoing a thorough inspection, the vehicle arrived with several undisclosed issues:

Car arrive with way more damage than what was listed on the posting. Windshield had two puncture holes in it and because I didn’t notice it while the field agent was still on site, I was told it was not going to be covered or replaced. The car was pretty dirty. All the door frames had not been cleaned. Posting said it came with owner's manual and it did not. Not a great experience.

Great from start to finish. Recommend to anyone, just search to find the right car for you. I bought a 2019 Nissan Rogue and it was spotless, looked perfect. Love it. I would buy my next car from Carvana. I just didn’t want to go to car dealerships. I looked at cars on carvana for 2 months. I saw my rogue and knew I had to have it. So I pushed the button to start the process. Now I have my perfect beautiful car.

I just bought a Jeep Wrangler from them and the pictures did not do it justice!!! It did have a little crack in the windshield that they were unaware of but they have already reached out to have it repaired! I will definitely get my vehicles from here from now on.

Finance approval took longer than expected and that led to order relapse, with a short time window to react, no timeline extended to remedy the situation, multiple submissions to the same artifacts, I had to resubmit the order, many calls and chats with different input from Carvana representatives, at the end I was told by an advocate on the chat that I have to remove my credit freeze while another advocate on the phone resolved the issue. During the delivery process, I highlighted many issues with the car that are not covered in the report, including rear bumper deep scratches, the advocate mentioned those will be fixed under warranty, when I tried to add concerns, it turned out I have a limit of 3 only and I can't update the photos on the concerns.

Bought a 2023 Chrysler Pacifica with “clean” record and no accidents. 12 days after it was delivered I took it to be washed and water was coming inside the vehicle from the top of the windshield. The mechanic looked at it and said the roof of the vehicle was damaged and they repaired it with paint and Bondo. Also saw numerous other clues throughout the vehicle of damage and accidents. I have to take it to an auto body shop to fix what Carvana didn’t do properly.

Carvana did not correctly put vehicle details on the description of the car. The details said there were blind spot monitors installed and there are not. Plus the remote start feature is not available either with the keys I was given. I am very disappointed with this purchase since I should be happy with the car in its entirety but I was mislead. Very very disappointing. I called and spoke to a representative but I was not given compensation due an expired 7-day return policy. There should be a compensation even after the 7-day period of return for any features that are missing (which were advertised on the page of the car) as the purchase and vehicle should be in the best interest of the customer. Just sad. I am hoping there is some change of heart and more care for the Carvana customer.

Everything was fine except for a 7 day delay in promised delivery. When delivered, the front brakes shuddered for a few days and then were smooth. I took it to a Carvana approved repair shop and he said there must have been build up on the rotors from non use for a long time. I also discovered the rear brakes are "OK" but would need replacement of the rotors and pads due to rust. Safe to drive but in September I face a bill for brake work I feel should have been done during prep. Minimal cost but a cost. Otherwise the service reps and contacts were helpful with text and phone messages and the delivery driver (Alan) was superb to deal with.

Deliverer went to wrong address. Could not reconnect her to tell her where I was as phone she called from would not receive calls. She was able to put car in driveway. However when I tried to drive it it would not go into gear. Tried hard to get it working to no avail. Was told I would have to get it towed to recommended shops. Called two of them. Both said too complicated and they could not fix and would end up having to go to dealer. Was very difficult for me to speak to someone at Carvana throughout this situation and given limited replies especially by unhelpful AI assistant.

When my previous car died beyond repair, I knew I needed a new one quickly. The Carvana app was very easy to navigate and the process was not difficult. It was nice to search exactly what I wanted with no sales pressure. Having the car delivered to my place was a bonus as I had no easy way to get to a dealer.

This is the second purchase that I made with Carvana. I like the first one. The staff was very polite, professional, precise to answering questions that I had as well as giving me detailed instructions on the process, professionalism. Recommending the company to anyone and everyone who is trying to purchase a car with no hassle.

Car arrived halfway detailed, the exterior doors had been buffed but top of car was in need of waxing and dirty and windows were dirty inside and out as well as trunk opening was grimy. Plastic trim from rear seat back was loose and laid in the cargo area unattached and had to be figured out and fixed back into place. Tires were dry rotted and cracked inside the treads dangerously and had to be replaced immediately. There was a dent in the driver's door not reported and glue-like substance on the dash that won't come out and not reported. Front rotors appear to be gouged and in need of replacing or resurfacing. I like the car but there were many things not reported and in need of immediate attention that I should not have had to deal with. It looked as if the car had been sitting long-term on a lot and simply the sides were wiped down and tires sprayed with tire shine and the car was delivered.

I was a bit skeptical at first...but wow! It is stupid easy to buy a car from Carvana! Get pre-approved first...then browse "the lot" and find what you want. I bought my Nissan in 30 minutes. Sooo much better than sitting in a dealership for hours. I can't recommend Carvana enough.

Look, I know that these cars are basically a sure thing sale but our salesman was AWFUL. Complained about other customers and workers, would just walk away without telling us what was going on, was completely unprofessional and made us feel like a bother. It took over a hour to do get our car, and that is with signing all the paperwork online ahead of time. I’m not asking for them to put on a show but just communicating with us that he had to do a checklist (instead of just walking away and sitting in the car for 5 minutes) would have made us a lot less annoyed at the process.

The car arrived 1 full hour outside of the the delivery window (no apology for being late). We sat around for 4 hours. No tracking through the app. Car arrived with a dent in the passenger door and two starbursts in the windshield. I opened warranty claims for both but they were denied. I will NEVER buy from Caravana again - absolutely shameful.

I had a wonderful experience with both of the gentlemen that dropped off my vehicles. I have nothing but great things to say about both of them. My first exchanged vehicle however was never picked up and I wanted to call and remind Carvana it was still on the street. I got Landry. Landry seemed nice enough to start but quickly it became apparent that his customer service execution was solely to serve the company in the short term. I was so frustrated with his lack of empathy, caring or ability to help me that I told him to have a good day and that I would need to get off the phone before I regretted saying something.

10/10 experience, seriously no complaints with any part of the process. So far, I am extremely happy with my purchase and hopefully, it remains that way. Fantastic staff and very positive and professional experience without the car salesman tactics at your typical dealership. I would happily recommend Carvana to people.

I was super anxious about buying a car online, they did all the work while I sat hoping I made the right choice. I picked a 2013 Captiva it's beautiful, has power windows ac and the defrost works, if you saw my other car you would understand. The advocate was great. He brought the car, answered all my questions. I live in Arkansas so them paying the sales tax and the assessment part was amazing, all I had to do was go to the revenue office and get my tag, the only bad thing I can say is I wish I could have had a better understanding of this process, but it's done and hopefully this helps someone else. I had an electrical issue and they fixed it. They had many choices and customizes your search to your needs.

First let me say this. When I first got the car I paid for inspection and Carvana was suppose to refund me my money and didn’t so I proceed to do a trade in so I put 190 dollars down for a dodge charger that would be available July 2024 so I canceled the order and they never even refund me my money back so yes I am done with this scamming company.

From the very beginning this has been an absolute mess. The day I ordered the car they overcharged me by 758 dollars. An “advocate” called me to tell me they would be refunding this. Almost a month later and I still haven’t seen that money. The car they sold me broke down 5 miles from the “car vending machine” I picked it up at. It’s been sitting at the dealership for over 2 weeks just waiting for them to approve the repairs. Now we are pushed far beyond the 7 day return policy so I’m stuck with the car. There is multiple spots on the car that’s been repainted poorly. Overspray on all of the black plastic. Even some on a window. Also found a spot where Bondo was added the body. According to Carvana the overspray is “within their guidelines”. Wow. What kind of company has an acceptable level of overspray? NONE of the issues with the paint were noted on the “imperfections” list. They will toss you around and around to put off fixing anything.

I am amazed at how easy my purchase through Carvana turned out to be. Initially I was very hesitant to purchase a vehicle through Carvana because of concerns about not seeing the vehicle before delivery. All of my concerns were instantly resolved through accurate representation of vehicle condition, high quality photos of the inside/outside of the vehicle, and the knowledgeable Carvana team members I interacted with. I have told several people about the ease of my experience, and hope that they have a similar outcome. I look forward to my next purchase!

I was pleasantly surprised. I have never had a buying experience that was so hassle free and not nerve racking. The entire process was very easy. From getting approved to the search. Complete communication the entire way. Filling out the application and submitting the required documents and signatures. Car was exactly as described. Caesar was absolutely the best. Friendly, knowledgeable, professional and timely. Smooth ride. I am one very happy buyer.