Carvana Reviews

I sold my car to Carvana and it was the most pleasant experience of car buying/selling. I entered all my vehicle information online and got an offer from Carvana within minutes. Interacted with their support team on the whole process and it was surprisingly very pleasant. No haggling, no waster hours at the dealership, no stress selling. Simple process, you enter the details, accept the quote (if you like), upload required documents, schedule a pickup date and time and Voila! The Carvana agent was super friendly and was dot on time. I will definitely think of Carvana the next time I want to buy/sell a car. Best, MAK

So this is a general rundown of my overall experience with Carvana and SilverRock. To save time I won’t even talk about the first car I got from them because I returned it within six days. (It had undisclosed damages). This review is geared towards the vehicle that I have now which I have had for a total of nine days. When I went to go pick up the Jaguar truck, I noticed three chips in the windshield. I told Carvana right then and there and they told me to call the warranty company SilverRock. SilverRock said they will not cover chips in windshields. I got this vehicle on a Wednesday, by Saturday night the engine light came on, the warranty company, SilverRock, obliged it to me, taking the vehicle to a Jaguar dealership to get inspected, they found a bevy of problems that the Warranty refuses to take care of so let’s do a quick rundown..

I will not purchase another vehicle from Carvana and would not recommend Carvana to anyone. When we first approached the vehicle we noticed it was missing the side fender and there was a hole in the front of the car as a result. The field advocate didn't seem very concerned and filed a claim for the missing piece. Then after a short test drive we specifically asked our field advocate if we needed to note every issue with the vehicle. He told us no and that we should do all that from our Carvana dashboard when we got home.

I have use websites before to look at cars and even chose many vehicles based on what was available on the site but this is the first time I was able to complete the entire purchasing process online in less than an hour. The selection was great and what you see is what is available. No gimmicks or changes when you get to the dealership. The process at the dealership took less than 15 minutes. It was an awesome feeling getting the deal and the car you were told with no strings attached. I will use Carvana for all my future car purchases.

If you purchase a car from Carvana, make sure you refuse the car on arrival if anything is wrong with it. The Audi I ordered was black. I arrived and it was blue. Headlight was out (HID bulb), wipers needed replacing and the service alert was on the dash upon startup. I attempted to use the 45 day warranty (Silver Rock) to fix these items and was told they weren't covered. So I have to pay out of pocket just to get my NEW vehicle inspected. Terrible way to run a business.

I was somewhat skeptical about purchasing a vehicle through the internet. However, I found the process pretty simple and straightforward. I found the perfect car for my granddaughter for her 16th birthday. I was somewhat disappointed that delivery was not available as I had to drive 400 miles round trip to pick it up (also had to find someone to ride along) but the car is home!

This is the 2nd time I purchased a car from Carvana. And it was awesome and great. It is always easy and fast and efficient. I hate to go to a dealership to purchase a car. I love Carvana is available for use. This way of buying a car is heaven sent. It is easy and if you have any questions someone is always there for assistance. Thank you so much my car is good. Both cars were efficient and last a long time. I refer everyone to Carvana you can set your own payment and if you want to pay down or not, this is the life. Thank you God for the person that invented a new way to buy a car.

We bought our daughter a car from Carvana and it was delivered on August 3, 2023. To make a long story short we noticed a lot of noise in with the brakes, so we took it in and the mechanic told us the brakes, rotors, calipers and tires were all in need of replacement. Silver Fox, the 3rd party responsible for repairs, approved the brakes, rotors and calipers to be replaced but they did not approve new tires because the tread was deep enough. BUT the problem was the tires were dry-rotted between the treads. Day 9, 2 days after the 7-day return policy, the back tire blew out and all 4 tires had to be replaced and Carvana would not do anything to help because of the 7-day return policy had passed. I know they have lost me as a customer due to their shady business. I hope others have better experiences than we did.

This was the easiest process I have ever experienced in selling one of my used vehicles. In fact, I sold both my cars to Carvana. They provided me with a fair offer. I chose to take my vehicles to one of their locations. They inspected and drove each car. They had instructed me as to what documents I needed to have with me. They had the paperwork already for me to sign. They deposited the funds directly into my bank account and I had the funds in my account within less than 2 business days. They advised that we needed to inform the DMV about the sale to release my liability for the cars and provided the website and odometer reading in order to take care of online. The customer service was excellent!

I am very happy to sell 3 cars with Carvana, the process and estimates very good. I would like to buy a car from Carvana, but not easy to finance, because they request downpayment too much. Not win and win in this business.

My search for a car brought me to Carvana and at first I was very pleased with the ease at which I was able to browse tons of cars without annoying pushy sales people. The car buying process on Carvana is extremely stress free and easy. However once you get your car I strongly advise that you proceed with caution. After driving the vehicle for approximately 50 miles I noticed some serious issues with the vehicle. While driving on the highway I noticed the vehicle would shake and pull strongly to the right. I immediately brought it to my mechanic, who I have known for years and trust. The diagnosis was very disappointing. The vehicle came New York State inspected. So I wrongly assumed everything would be OK. Apparently Carvana inspected the vehicle at one of their centers. And Apparently the vehicle was pushed through inspection.

This is actually our second experience with Carvana, my husband bought a Jeep Renegade from them in 2020, and our experience then was perfect. When it came time to get a new car for me, I did not want to deal with dealerships after visiting a few and getting the runaround. They made the entire process very easy, there was a little bit of a snafu with my paperwork, but I called them and they fixed all of it while I was on the phone with them. Pick up day went as smooth as possible. The car vending machine was fun, and we were in and out in less than 25 minutes. I was a little worried about the registration process after reading several reviews, but they had the plates on my vehicle in the registration in the glove box before we even left that day. My car looks and drives like it's brand new and I could not be happier!

Carvana offered me $3144 over the dealer from whom I chose to buy my new car. This out weighed the sales tax savings I would’ve had with my trade-in by more than $2000. It was also about $1000 more than Carmax was offering me. The experience was great. It was a fast exchange once I reached the Carvana location with my car. People were very helpful and personable. It was even a very easy process online before my scheduled sell date. I highly recommend them.

From the start to the finish the most professional easy car purchase I have ever had. I will definitely purchase from Carvana again. On delivery day, I was notified every step of the way until the car was in my driveway.

The shopping experience overall was standard. Lots of paperwork uploading, photos, DL, Utility bills. The norm when buying a car. Dealing with customer service was a hassle, wait time is always 10 min or more. After deal is done, customer service numbers they give you don’t work anymore. Chat is all you got. Delivery was fine, I test drove, couple of things I noticed. Tires were worn down, brake not so great and alignment was totally off. During the 7 days of return policy, the Engine service light came on, THANK GOD. To get the 100 warranty, again online to find a Silver Rock certified repair shop. I took it to a lo Silver Rock (SR) certified repair shop.

OK first. I like the vehicle I bought. It is just what I was looking for and the price was about what I would have paid a local dealer if they had what I was after. They did get me for an exorbitant shipping fee though $1700.00. The problem is they delivered the truck and when I got in I discovered the radio doesn’t work. I also noticed a half consumed bottle of water in the armrest cup holder indicating that someone was likely working on it before they shipped it. Now for me to get this fixed, I must make an appointment to take the truck to one of the authorized service facilities that will even look at a radio problem, let them claim they can’t fix it, then wait for them to contact the warranty company and then I wait for the warranty company to approve of me making another appointment at a dealer.

The entire experience was not what I expected. Too much information was asked for in regards to tax forms, etc. I've purchased vehicles at higher value and half the information Carvana asked for was not even necessary. When I call customer service I'm always on hold and the reps don't know much about what's going on. The process took me about over 1 week and then my car was not delivered when promised. I would not purchase from them again.

From the ease of taking your time to look at, research, and decide on the car you want. To making your own payment plan that is catered to your budget. To the vehicle bring delivered right to your front door... Best car buying experience ever. I will never do it any other way again.

The purchasing process and inventory choice with Carvana is very appealing. They will gladly take your money. However, if you need assistance with a change or something is wrong with the vehicle, expect to be at their mercy! A representative will call you back quickly if you need help, but in my experience nothing got resolved without me calling back multiple times, and reexplaining the issue to a completely different Carvana representative only to be told that they will look into it and call you back. They will not call you back. They will also not allow you to speak with the same person you spoke with before. They will not allow you to speak with a manager. Their scripted speech just leaves you in circles, hoping that someone will actually do their job and help out. There is no accountability from their customer service representatives. I've been waiting on a refund for almost 2 weeks!

Process was simple to understand and easy to complete. Matt delivered our new car and explained everything step by step. We’re truly happy with our purchase. I traded in my old vehicle and he took it the same time he delivered our new car. Truly simple and easy process.

Deal was smooth and fastest. They give you a check you can't spend, banks hold a large check for a week, so they have your car but no money to spend for a week that caused big problems. No fair if they have your car and you have no money for it. Roy the guy that pick up car was very impressive, and knowledgeable.

Overall, I had a great experience with Carvana and I have recommended it to others. I received a very fair price for my car without any of the negotiation hassle. My car had a fair amount of damage and I thought I would get very little, but they were able to pay me quite a bit and I left feeling good about the deal. In addition, I was able to be in and out in about 15 minutes for the in person section. Preparing to sell my car through Carvana took about 30 minutes total and it was all online. I was a little nervous because I walked out the door with a large check and I wasn't sure it could really be that easy. It was!! I will say that if you get a check, be prepared for your bank to put a hold on it for a few days to a week. I sold my car on a Monday and my check cleared on a Saturday.

Selling to Carvana was easy, fast and I felt their purchase price for my car was fair. The paperwork, pickup person and entire process was the best!! Had a few glitches with their website recognizing the needed documents were uploaded but when I called they truly has "customer service" and we were able to resolve over the phone. WHAT?

Bad brakes. Bad alternator. Bad radio. Bad tires. Bad return policy. Bad warranty. Bad customer service. Bad brake switch. Engine light on. Remote batteries are dead. Bad vehicle performance. No power. Poor handling. I'm going to call this post, "Cursed". A couple of years ago, my brother bought a car from Carvana, and he had a great experience. So, I figured I'd give them a shot. I'm a big fan of Chrysler Town & Country Minivans, and I have always seen a nice selection of them on Carvana. I prefer the Town & Country because I drive (part time) for Rideshare (Lyft & Uber). It is a comfortable ride, and it holds a lot of stuff. Very practical. So, late March of this year, I finally decided to pull the trigger on one. A nice 2011 Touring L. 90300 miles on the Odo. Very nice. No visible flaws at all (on Carvana). I was not happy about the high interest rate on the loan though.

When it was time to sell my car, I didn't want to think about it. How many quotes did I need to get? How much running around to dealers and getting offers? Should I try to do it on my own? Carvana sent me a great quote in a process that took all of 5 minutes to inform them of the status of my car and my legal ownership. I decided to check with the dealership that'd been trying to buy my car for the last two years, and they quoted me $3K less than Carvana AND wanted me to come in for them to inspect. No thanks.

I purchased vehicle from them and at pickup it was filthy plus the entire car shook so bad. Returned vehicle, was told i drove 724 miles in 8 days which is a lie. But they charged me for it anyways. Car sat in front of my home for 4 straight days. Picked up 2nd choice car - dirty. Chocolate melted in cup holders almost empty in gas dog hair everywhere… Car is beautiful now and drives great. My suggestion to the Fort Worth office. Get a new detail team. They are costing you business.

I was really pleased with selling my car to Carvana! The price they gave me for my car exceeded all other offers from other car buyers! The process was stream less and Nicole was very professional and made doing the paperwork enjoyable! The car was picked up the same day the paperwork was done! Very pleased!

This experience was smooth as silk - thank Carvana for a great deal. From start to finish there was great communication and little or no effort on my part. The whole transaction took only 2 to 3 days to complete.

Carvana selling car process with Carvana was easy. They have online process where one can upload information when one selling car to Carvana. Just follow the steps, provide detail information they request as this will make more accurate on the price of your vehicle. Compared to local dealers, Carvana is way much better as to avoid long waiting line, buy your car with fair price, not like other dealers.

Selling our truck to Carvana was easily the smoothest vehicle buying/selling experience we ever had. There is none of this "let me see my manager" baloney. Maurice ** was professional, courteous and considerate of our time.

Carvana gave me the best price for my vehicle compared to several local dealers. I was somewhat skeptical but I must say the process went very smooth without any issues. They even let me extend their offer for an additional 7 days. Their personnel were informative and professional. Their online “chat” was moderately helpful but you really need to talk with a representative for specific concerns. The only issue I ran into was printing a copy of the selling documents after electronic signature. That problem was resolved with a call to one of their reps. I would recommend selling your vehicle to Carvana to anyone. I have two relatives that also sold their vehicles to Carvana with great experiences.

The experience couldn't have been better, the Truck arrived a little earlier than scheduled on the date it was supposed to be delivered which was actually verified as ok by me, the Truck couldn't have been in better shape upon arrival, like new condition. Extremely simple and easy process with Trade-In and total purchasing process. Second time using Carvana and won't be the last.

We were selling my wife's car. The price they gave us was great as well. During the whole process, there was no confusion and it went easy and smooth. No hiccups or hassle or hackling. Everything was made clear at every step of the way.

I get my first car with Carvana and I’m really satisfied, practically they send a brand new car, exceptional and fastest comunicación! Special thanks to Tim for the delivery, a real professional on his job!

Updated on 08/21/2023: I posted a review on 8/9/2023 that Carvana won't repair undisclosed damage to the front bumper. They respond very quickly to the review and make it sound as if they are willing to help but they are not. Although the bumper is glued on, it is considered "cosmetic". It's also been more than 10 days since I responded to them and I have heard no word back from them.

This is my second time purchasing a vehicle from Carvana, first in 2019 and then again this year. The experience couldn't be more opposite. The first time was exceptional; hassle-free and a smooth process. The second experience has been a complete debacle. Here are the highlights:

Currently waiting for them to deliver the car I purchased from them. I was informed by text the day before each rescheduled delivery that it would take a week longer. I had to reschedule my week accordingly each time. They had no issue processing my payment (including a 600.00 delivery charge to bring the vehicle from Kentucky to Indiana) in a timely fashion, within a few days of my purchase. Yet, I am still without a vehicle.

I've bought two cars from Carvana. I see a lot of negative reviews but I've never had a bad experience with them. I see a lot of complaints about vehicle registration taking too long. I registered both my vehicles myself the day after I received them and Carvana refunded the fee. No problems at all. I don't think their cars are overpriced. Just don't buy a brand that's known to have issues. Do your research. I only buy low mileage Toyotas. They last far longer than most brands. Just sold an 04 Tacoma with 200k miles and it still ran and looked great. I never finance or insure through them though. That's where most people get screwed. Even if you got bad credit most banks or credit unions can beat their rates.

Fast easy efficient car buying experience. Great products for sale, and excellent prices. I searched their inventory for a few weeks until I found an incredible deal. The purchasing process was linear and streamlined, I completed the application on my phone. My preapproval rates were identical to my final offer, and the contract I signed. Even without a trade in, there were still plenty of options for me to choose from.

Although their customer service agents are kind, they create issues for customers purchasing vehicles by not being thorough and by misinforming the customer. The process of purchasing a vehicle through Carvanna seems easy enough on paper, but is inefficient and frustrating. When the agents make a mistake, it's the customer who suffers and is expected to adjust accordingly. Resolutions to problems that will occur are not reconciled easily and will be disappointing while wasting much of the customers time. The process of purchasing my vehicle through Carvana has left me feeling defeated and unhappy at a time where I should feel excited about my new to me vehicle.

Updated on 09/02/2023: -This is a follow up for my review on 8/6/23- After our conversation on the phone, I once again was promised the reimbursement for the battery. Still no refund 3 weeks almost a month later. Guess I was foolish to trust a car dealer.

They stand by the cars they sell and after some frustrating back and forth we are finally happy with the new car.

Carvana was amazing to work with and I could not be happier. Reluctant at first to purchase a vehicle not seen in person, I was amazed at the 7-day return offered, the warranty and finance offers, and a vehicle that fit exactly what I was looking for. They purchased my current vehicle and provided a much higher value than at 3 dealerships I visited. I highly recommend anyone looking for a great vehicle, look at Carvana. You will not be disappointed.

I bought a truck from them less than a month ago. The brakes have been squeaking ever since then. Now they feel like they are metal to metal. Carvana is refusing to pay for it. Now I have to pay for new brakes on a vehicle that I just bought. Worst place to buy a vehicle ever.

After 3 weeks of delays and problems with paperwork. I am here to pick up my vehicle and deliver my trade. I arrived at my appointment at 10:30 am. I am informed that they no record of my trade although is on my purchase order. This has been the worst experience ever. I would have cancelled this deal due to inept customer service. However, they hold my delivery fee hostage.... Even though all these mistakes are their fault. Carvana deserves their poor reputation!

This was the easiest experience I’ve had selling a car. I got my quote online, scheduled a pick up time that suited my schedule, they showed up validated mileage and did a quick look at the car, paid off my car loan and direct deposited the balance.

I was a little skeptical because of some negative reviews, and the fact that Carvana's offer for my Jeep was $3500 more than any dealership or other site was offering. I wondered if it was legit. But I went ahead with all they asked for and set up a time to deliver my Jeep. Turns out, they are very legit and so easy to work with. We got there and they already had all the paperwork ready and the check printed. They checked my vehicle to make sure it matched what I described, we signed papers, gave them keys and the title, and within 10 minutes we were headed to the bank! Super easy. That is how you do it guys...way to go Carvana. You are the Chick-fil-A of car buying!

Someone recommended this to me, and I didn't try them for a few weeks after trying the old school FSBO approach, since our car shows well. Figured we'd never get enough from a mass car buyer despite the maker's styling package be very rare. I eventually logged in and got a price. For one, it was very easy (far easier than other sites I've tried). For two, they offered 20% more than I would have accepted from a private buyer.

This is the best way to sell a car. No haggling, no dealer, no false promises, nor private sales. I was pleasantly surprised! Everyone involved in my sale were very knowledgeable and pleasant to work with.

I had an older Toyota SUV. Great shape, ran great and dealerships were not wanting to give me even close to what it was worth. I know that Carvana gave me a good deal and the process was so easy and seamless. Will definitely use them again.

Purchased a used BMW in June 2023 with 45k miles and was picked up at a Carvana site in Phoenix, AZ. The vehicle was driven up to me with very little gas by what appeared to be a drug addict. Upon initial inspection the car had several undeclared scratches and chips, was disgustingly dirty and seemed to be covered in bird poop in every single nook and cranny. Engine compartment was jam packed with leaves and sticks causing the engine to overheat any time the car was running. Brakes vibrate horribly since the first time I drove the car (Rotors and pads are shot) costing $2000. All issues reported to Carvana within the first few days of possession, long before 7 day window expired.

I check with 3 different dealers about to sale my car and Carvana gave me close to a thousand more to CarMAX and other dealer. SO if you like to sale your car get an appraisal from them first. Also the processes took me 5 minutes because we did everything via computer before I went to the Carvana store. they pay me right there.

Carvana gave me an immediate online estimate that easily beat another reputable national car company. They made the sales approval process painless and picked my car up at home. Could not have been easier. Thank you!

The delivery of the car went well and the driver was very friendly. I noted all of the scratches and dings to her and that they were not disclosed in the listing. She told me to take pictures and send to SilverRock since the car is under warranty. SilverRock told me I had to submit them through the Carvana site. Carvana’s site says that they annotate all cosmetic damage to the best of their ability. They do not. They list 2-3 and call it good. There were over 20 dings and scratches not listed. I submitted the dings and scratches on the Carvana site and was told SilverRock would then be in touch with me within 24-48 hours. I never received a response from them. I bought this car for an employee and wanted to keep it as long as the imperfections would be fixed. She needed the leave for a trip before SilverRock got back to me.

Bought a BMW from Carvana last week. Website asked for 3 bank statements, then 6 banks statements plus 2 tax returns. Uploaded all and it went through and they gave me an offer including terms and down payment and interest and monthly payment. So we scheduled the pickup date (today). Then they asked for down payment by ACH, bank wire or cashier's check. Paid instantly by wire according to their detailed instructions.

Very disorganized company. They do not look after their customers. I recently had an awful experience with them. I called them multiple times to follow up with the registration process, but I discovered they did nothing on the last day. Now I have a car that I cannot use until 3 business days. They could have ordered another temporary license but decided not to do. Stay away from this dealer.

I was turned off by the experience I had at my local Toyota dealer (dirty car, hard sell, lack of inventory). Carvana, in contrast, was very quick and had a broad array of options. Buying online and completing the transaction was easy and fast. I received clear and ongoing communications by email. At the pickup location, the Carvana representative was friendly and helpful. I am very satisfied with the condition of the vehicle I received and would recommend Carvana to anyone who needs a vehicle.

Easiest selling experience ever! I got a very good offer for my 2011 Hyundai Sonata and was able to schedule a sale with almost no hassle. The representative was early to pick it up with a check in hand and even helped me get my remaining items out of the car. I accidentally left my late mother-in-law's sunglasses inside the car and the call center rep went above and beyond to locate the car on the transport vehicle, contact the driver, and get the sunglasses sent back to me. I would definitely sell to Carvana again!

Don't believe for a second they inspect the cars they sell. 150 point inspection? I've heard they sometimes just wax the cars and send them out. I've had the car for a week and already had to replace fuses, sensors, and the list keeps coming. I don't even know all of the things wrong with it yet. It's different pressure than the pressure you get at a sales office, but it's still a lot of pressure and a lot of you running around doing work yourself on paperwork. Not to mention, don't get the value of your car for a trade in until you are ready to buy.

The car buying process was not flawed. Easy to view and compare vehicles, and I understand the Cars are overpriced and probably because I am paying for convenience. I have the choice to shop anywhere, so that issue does not bother me. The issues started after the drop of the car. Immediately the front rotors were bad, there was a lot of vibration in the steering wheel. I called them up, and they told me to bring it to a preferred mechanic, and they covered the expense. The following day the car began bucking and eventually became stuck in 3rd gear. I again brought it to the preferred mechanic, who informed me the transmission was bad and needs to be replaced. They commented that it was ridiculous that they sold a car like that, especially because it was throwing codes.

Online, getting a quote from Carvana to purchase my Jeep was relatively quick and easy. Arranging for the appointment to drop off my Jeep went smoothly. Then, dropping of the Jeep at the Carvana business, the inspection and completing the paperwork only took about 15 minutes. The staff answered all my questions and was very cordial and professional.

I recently sold my Jeep to Carvana and had an excellent experience. The offer was thousands over any dealer and the process was seamless. I had an excellent experience with customer service (via phone) and their online interface is very well-designed and easy to navigate. They even picked up my car at no cost. Would highly recommend.

I would leave five stars but unfortunately due to the lack of communication, I cannot do that. I left work early to have my car delivered and they came well over 2 hour after my initial timeframe. Which wasn’t bad but I wish the communication was better about it. I absolutely loved customer service. He was helpful and calming and relieved me of the stress I was going through waiting for my vehicle. I also didn’t like that I had to immediately get the breaks done over once I got the car. Other than those two minor issues this was a breezy experience and I will be buying my son's car from Carvana as well but I will absolutely will picking it up next time.

When I provided the minor damage description of the vehicle that I was trading in, I was incredibly thorough with my descriptions as I didn't want there to be any confusion with the condition of my trade-in. I was frustrated to discover that there was a fair amount of cosmetic damage to the interior of the cargo dept. in the car I was trading mine in for. I had hoped they would have disclosed any existing damage in the vehicle description or at least provided photos of the damaged areas. Most of the cars listed on Carvana had any minor damage noted (like rock chips, noticeable repairs, etc.) so when the vehicle I was interested in did not have any damage noted, I thought I was getting a pristine vehicle. Carvana needs to be consistent and upfront in noting any and all damage to their vehicles, so the consumer knows what to expect upfront. Apart from that, Carvana was great to work with and I appreciated the fast and straightforward process.

I'll start off by by saying I would more than likely do business with them again because their auto prices and auto trade in value are unmatched! That being said if I were a little wealthier next go 'round I'd probably go elsewhere. I didn't get a test drive and the dealership would have probably explained some of the features which was needed as this is a fully equipped vehicle with all the bells and whistles. The delivery guy explained zero, just dropped off and rushed off.

I was curious about how much my used car was worth when I went to Carvana initially. Frankly, I was deeply suspicious when I learned what Carvana offered so I immediately became skeptical. Uploading the documents took an extra week 'cause I was waiting to receive the out-of-state title (I'd just paid the car off), but when I called Carvana, someone advised that the offer could be extended a week which worked perfectly. It took longer than 48 hours to contact me to schedule the pick-up, but when I called (spoke with Inaki who went above and beyond) he expedited it and I got a pick-up the next day. Great communication from pick-up person, arrived on time, and seamless transition. Carvana picked up my car on a Saturday and by Monday morning the $ was reflected in my bank account. I would recommend them highly and think (after dealing with an in-person dealership to buy my next car) that I should've just used Carvana to buy as well.

I had received an offer from another site that was ridiculously low, but I went to another site and a Carvana made me a better offer. The offer was fair and with the convenience of them, picking up the vehicle, paying off my loan, and being very pleasant, this was an easy solution to selling my car.

After looking to purchase almost the same vehicle from a local dealer, I found Carvana which had what I was looking for, offered me almost $3000 more on trade-in. Super easy to work with and quality care.

Tried selling a car to Carvana. The pickup driver showed up one hour early - Carvana emailed and texted an exact pickup time the morning of the scheduled pickup. Apparently, the driver sat on the street for 10 minutes (never rang the doorbell or knocked on the door) then left without ever making contact with me. When I called customer service 2 hours later to figure out where the driver was, the rep said the driver was there and left already and didn’t ring the bell because they were likely not familiar with doorbells and didn’t know how to use one. Umm, okay. It seemed like a fast, easy way to sell one of my vehicles, but apparently not. The completion of the sale depends on the driver and whether or not they feel like doing the job that day I guess. Disappointing.

I checked online a couple different places to sell my car to and this one was by far the best deal. The process was super easy and painless. My friend sold hers in another state many months before and said the same thing. I can't vouch for if you buy a car through them, but selling mine was great!

I purchased a 2019 Audi Q5 with just under 26,000 miles. The buying experience took longer than I thought it would coupled with the fact that there was a delay of a week on the original delivery date. Once the vehicle arrived and I took delivery of it, I took it to my local Audi dealership to have the service department review it as a used car. They found that during the alleged reconditioning process the battery would not hold a load, the valve pump was leaking oil and the driver-side mirror was inoperable.

I have sold to Carvana without any issue, and might even recommend it. Purchasing from Carvana, however is another story. Despite the supposed 150-point inspection covering engine, the check engine light, change oil, replace brake fluid indicators were all active at delivery. Despite inspection claiming exterior/interior cleaning, there was grass, sand, and dog hair in the vehicle. Despite a guarantee of a half tank of gas, vehicle had one gallon. There were also undeclared scratches to interior and exterior of the hatchback.

I was offered 21k for my Nissan Rogue in excellent condition. When I tried selected another car spent 5 hours to select my new car. They offered me 5000 less in a single day. Wasted my 5 hours on that website and didn't understand how can a car depreciate $5000 in 5 hours. It's look like they just want to motivate you by showing larger amounts of your car and when you make up your mind they make you a very low price. It makes people angry. People are not fool or foolish. They will only sell the car if they think that their trade in is good. Not by pathetic stunts Carvana does. I will not recommend visit this site. Just a waste of time.

I purchased a Nissan 370z from Carvana in February 2023. The experience was good and I loved the vehicle. However in May 2023 (within the 90 day warranty) the convertible top stopped working properly. I went through SilverRock to find a repair facility (which was impossible as most of the repair facilities are tire/oil change shops) so I took it to the local Nissan dealership. To repair the top, it would have cost $34,000!!!! More than what I paid for the car. That was amazing in itself. So after a few weeks, Carvana paid me out for the vehicle. Even though I was disappointed that I had to return the car, I did appreciate Carvana making it right.

What an amazing experience dealing with Carvana was!!! I am a senior citizen and therefore I am very leery about doing anything online. However, I went to Carvana's website and put in the VIN and a little more information on my car and got an instant quote for selling my car. The offer exceeded all others I had received. I was still leery but accepted the offer and the emails and texts I received explained everything perfectly. There were no surprises. DJ showed up on the promised day and time. The entire process was probably less than 15 minutes. And I was given a check in the exact amount they quoted. I did call customer service a few times with questions and everyone I spoke to was pleasant and knowledgeable and made me feel very comfortable. I cannot say enough good things about my experience with Carvana. Highly recommend.

I wish I could give Carvana zero stars. The condition of the vehicle we purchased was severely misrepresented, in the words of our Toyota certified mechanic. Yet Carvana's warranty company SilverRock will cover only 27% of the repair bill, leaving us with over $1800 in repairs and maintenance before we have driven the vehicle anywhere except to the mechanic for inspection. If we return the vehicle to Carvana we forfeit the delivery fee of $1790, so either way we lose.

It was a horrible experience from the start. Finally get through it and after waiting for over a week to have it delivered, I get a text 1/2 before delivery deadline stating the vehicle was damaged. The trunk will not even close properly. This is unacceptable for a Mercedes and I have refused the vehicle. Now let’s see if and how long it will take to get my money back and a back off letter sent to my bank that they couldn’t even get the address for themselves. There was literally only one person there that was able to help me on the phone on canceling this deal. Let’s now see how long the refund process takes.

I got an instant offer online for my 2017 Nissan Titan XD that beat any other online offer or local trade/sell. I opted to drive it to a drop-off location instead of paying the nominal pick up fee ($192 for my location). They walked around the car, put an OBD (engine code reader) on and drove it around the parking lot to confirm everything I told them was true. We went inside and signed paperwork and they told me to expect my direct deposit in 2 business days and gave me the 1800 number to call with any issues. That was Saturday morning and when I woke up Monday, the money was in my account. I can't imagine a car sale going more smoothly.

We were a bit skeptical doing this, but we had to try. Our car payment was out of control. So we looked thru picked out a car, went thru the process, got our car, and registered it with no problems. I would recommend this to any and everyone!!! There was one issue, when I went to register the car, they estimated tax & title fees... they came out different than actual fees. But with everything else as easy as it was, I dealt with it.

Buying a car from Carvana seemed scarily easy until delivery. Huge inventory. Three different tries to complete delivery. Poor customer service, except for Brian (he actually seemed to care). Tracking delivery did NOT work. I got a message our vehicle was in the driveway on the third attempt. It wasn’t, but was delivered that evening. After delivery, we saw damage on the windshield. I contacted our insurance and they sent Safelite the next day. It could not be repaired and the glass must be replaced to pass inspection at Motor Vehicle. Carvana does NOT cover glass per Elijah. I was told I could find another vehicle.

I sold my car to Carvana last week. Not only was it the best deal I received (after requesting 5 different offers including CarMax), but the process could not have been easier. They make it super fast and simple. Major kudos to the Carvana team!!!

Great purchase experience, bad delivery and damaged vehicle to a degree, not disclosed. Pictures on Carvana's website of the vehicle I purchased, were blatantly not accurate on damage to the vehicle. We even zoomed in on all of the pictures to look closer for more damage than listed to be safe. The vehicle was still on the delivery truck in my driveway, as I was on the phone with disgust with Carvana talking to the lady that she apologized about (they record) the very obvious additional damage to the vehicle still sitting on the flatbed that wasn't disclosed and/or happened in transit somewhere. Then add to that, the brakes were completely bad, all 4 wheels were damaged/bent with bald tires on front and mismatched incorrect damaged newer tires with damaged beads on the rear, which is a no no for AWD systems.

Carvana' s website is very easy to understand which makes the purchase of a vehicle so much easier. They keep you updated every step of the way. I love the Buick Regal I purchased and will use them again in the future.

I had my doubts, I research information and I was hesitant to do business with Carvana but it offered me more money than the rest. A very nice guy came with the Carvana truck, checked the car, I signed the transfer documents, got the check and went to Wells Fargo and I cashed the check. Easy. Honest transaction. The guy who came offered his work documents and driver license for me to take a picture. This company, at least for buying cars deserves better reviews.

We had hoped to avoid all the hassle of dealing with dealerships and just having a quick easy online experience. There were three instances where we had to deal with their Customer Service department and since it is completely through chat, it may actually be worse than dealing with people at a dealership. As indicated in their BBB reviews, DO NOT TRUST THE MULTI POINT INSPECTION!!!! While our issue was small and cost us ~$150, other people have had much more expensive issues. That inspection is just marked good to sell the vehicle. Do a VERY thorough examination upon receipt of you vehicle.

The frustration I experienced with my trade in/purchase really hinged on Carvana's lack of knowledge and lack of timely follow up. I decided on a vehicle and wanted to use my trade in because Carvana offered me more than anyone else had. I filled out all the info and spent several hours on the phone with multiple Carvana reps explaining to them that I live in MI and all of our vehicle titles are held electronically so I couldn't provide the title to my existing vehicle and they'd get it when they sent the payoff. I must've talked to 4-5 different people about this before someone who understood the process finally signed off on it.

At the time of this review, I am still waiting for a refund of the Trade-In value of my car. A slight mixup and mistake on their end caused me to overpay. Still more confusion as I was told the change was made two weeks prior to my pickup. NOPE. I am sure the folks at Carvana will issue my refund check as they promised. They did offer me a very fair Trade-In value for my car. I did have to drive 4 hours to pick up/drop off the car and pick up the new car. I was hoping to get it delivered. The new car was delivered in perfect condition, the staff was quite helpful and made the deal run very smoothly. I could not expect more. I will continue to consider Carvana as a great resource for any car sales, purchases or trade-ins.

They offered me a ridiculous price 2200 dollars for a 4 wheel drive 2005 Silverado Z71. I was offered 1800 just for the engine from a JUNKYARD. One owner with extra equipment towing package and passed a MO state inspection.

After researching potential sale prices for my vehicle, Carvana came back with a strong offer that matched or exceeded all others. Completing the online sale process was extremely simple, convenient, and quick - no issues. When the agent arrived, I had followed all of Carvana's guidelines to prep the car and gather documents, and the whole interaction took less than 10 minutes. The only issue we encountered was an unexpected delay between the sale and actual pick-up of the car.

HAVE SOLD SEVERAL CARS AND GOT THE BEST PRICE ALWAYS, their website is easy to put the required info and within minutes you get the appraisal and few days later they come to pick up the car. Can't get any easier. All other companies like VROOM, etc., etc. does not make it this easy.

All I had to do online was put in the make, model and year of my car and they gave me a very reasonable price offer for it. 3 days later, they came to my house, picked it up, and handed me the check! It was incredible. No driving around to dealerships necessary. Tell all your friends! This is just the best way to do it hands down!

As a customer, I've been thoroughly disappointed by my experience with Carvana. I purchased a 2015 car from the company in July 2022, only for it to turn into a nightmare. The car broke down twice within the first 10 days of ownership. It was gobbling up antifreeze and would stop abruptly in traffic. Over the course of 8 months, it's racked up nearly $10K in repair costs. It's spent almost a third of the past year in repair shops, making it more of a liability than a convenience.

I sold my car to Carvana. Not only did they pay top dollar, it was an incredibly easy process. Instead of driving 30 miles to get a low-ball offer (which I did a couple days ago), they came to my home, did a quick check of my car, signed some paperwork and gave me the check. No haggles. No last second "more damage than we thought" nonsense. Just Smiles and say goodbye.

This was one of the easiest vehicle purchase I have ever experienced. Shopping for a car online I would recommend to anyone that’s looking for quick delivery and professional service. Carvana is one of the best services that has great deals, amazing financial support with finding a lender, you get to see up front what your options upfront. Thanks Carvana.

Easy and hassle free. I would recommend everyone try Carvana to sell their vehicle. I was buying a vehicle and wanted to compare my trade in value to what I could sell my vehicle for. Carvana gave me a better price than the dealer, and I did not have to spend the day at the dealership negotiating. I had a set discount at the dealer, so no negotiating purchase, and Carvana price was better than dealers after considering sales tax on purchase.

I ordered a vehicle from Carvana. Was sent a detailed list of how and when everything would take place for delivery and payment. They said the money would not leave the account until I took delivery of the vehicle. However, they took the money the day after my order and the car wasn't supposed to be delivered for another 4 days. On the day of delivery I received a text message stating that the delivery date had been extended for 5 more days. I canceled the order because I needed a car sooner. When I asked how long it would take to get my money back I was told that it could take up to 15 days!!! Why?

This was a pretty seamless experience. I was very happy with the online experience, but Carvana changed my appointment twice at the last minute. That is not a good thing when you have to take off work! Still, the man who came to pick up my car, Rob, was very professional and so nice. That day was so easy! He picked up the car and I received my check for the amount agreed upon.

Before I sell a car/truck I always go to local dealerships, CarMax etc. Caravana paid me thousands more than anyone else. The people I spoke to were very helpful. I would not hesitate to sell another vehicle to them.

Sold our 13 year old Camry & it was so easy to do. Got a very fair offer. No hassle & they picked the car up & handed us a check. Got a quote from another site & it was 1/2 of Carvana's offer! Very pleased!

I sold my 2019 Ford F150. Easiest sale of a vehicle I've been involved with. The quick estimate, to the online document submission Carvana has the process down. They needed clarification on two documents, which was easy to work with and solved quickly. They then scheduled a day to test drive and examine. Although the employee was late by 40 mins, he knocked out the examine and paperwork quickly and whatever I wasn't needed for he worked through without me. He was at my residence for 20 minutes and then told me next day a truck would pick up the vehicle. There was literally nothing else for me to do. I was paid the next day through direct deposit and a tow truck came and picked up the vehicle without bothering my daily work. Would highly recommend and offered $500 more than Carmax.

This was my first experience using Carvana to trade in my car for a newer one. As a widow, I was very nervous going to a dealership for my purchase, so when I found out about Carvana and how I could take care of everything online and they would deliver my vehicle and take my old one, I was hooked. That's exactly how I wanted the process to go. I spent weeks shopping for the perfect car with the price range I wanted. Everything went pretty smooth, with the exception of a couple glitches. They advertise that my car would be delivered "the next day", however, that never appears to be the case according to the reviews. Wish they would just be honest and upfront with that, but anyway... They said the soonest I could have it delivered was 7 days out. No problem.

I recently sold my Lexus IS convertible to them and received a very nice offer....but once it expires they will revert you back to a previous offer. They picked up the car very quickly and I received my deposit the day after pickup which was awesome. I just have an issue with how they play with pricing.

I accepted an offer from Carvana. I gave Carvana my bank account information and drivers license. They scheduled an appointment to pick up the car. I stayed home all afternoon for them to arrive. 4 hours and 17 minutes after the appointment time they sent a text that said they had moved my appointment for one week later. The car value is in excess of $30,000.

I got into a collision with the older car and needed a car rather quickly. I found the car I wanted on Carvana in great shape and only three exterior defects; zero interior defects. The car was delivered 3 1/2 hours late and the driver was in a rush to get back and spent about 15 minutes with me and the car. I noticed many exterior defects and a bad driver side sun visor. I contacted their warranty department about the defects and was told it would be $100 to get the visor fixed. It only costs $65. The car was in some sort of front end collision; misaligned panels, a home repair on the wiring harness and paint/clear coat runs and overspray everywhere. The car was 100% intentionally misrepresented and when I ask Carvana, the paperwork or repair requests can't be found. Stay away from this company. Run away and go somewhere else. They purposely misrepresent the cars and charge you to fix them. I'm considering court action to rectify these issues....

I went to 3 different dealers and Carvana bought my car for over $3k more than they were offering a trade in. Process took 15min, in and out with check in hand. I stayed long enough to watch 2 different customers come in and buy a car. 15 min each and it was a wow experience with the coin and all that. I spent no less than 4hrs at a dealer in my last 3 car purchases and hated every part of it. I will tell everyone I know to check out Carvana first when buying or selling a car. Even if you find a deal to buy a car for $1k less, consider your time and extra fees dealers will push on you, I’m almost positive you’ll come on top with Carvana.

Sold my vehicle to Carvana in June. I had gotten a quote at the beginning of May for my car of over $16,000. I just had to wait on my title. I then went back in to submit my information and the price for my car had dropped to a little over $13,000. Very disappointed in the drop in value in less than 4 weeks time. I still choose to sell to them after looking at other options were about the same or less. It was an easy process. Submitted my information and was contacted later that day that my documents were approved and scheduled an appointment for next day. Drop off was easy and I received my check that day, however it took a full 7 days to clear - which was annoying. The delay in the check clearing is why I didn't give Carvana a full 5 stars. Otherwise everything was great! Would totally use them again and recommend to others when selling their vehicle.

The car buying process was easy enough but everything else has been a great hassle. The car was delivered a week late. The registration was delayed a number of times due to a change in address. I gave Carvana all my information and still my 3 month temporary tags expired. I was not given new tags, I am now two weeks with out a car I can drive, Carvana won't pay for a rental and has only offered $240.00 which still has not arrived. Carvana still can't give me a date when registration will be finished. They take no responsibility for any problems and once they have your money are completely indifferent to any inconvenience put on the customer. Even when he does not have a car to drive!!

The process was fast and easy, with no delays. The personnel were pleasant to work with, and all paperwork was ready when we arrived. The online process made the sale a one day, one visit transaction, with a check in hand and in the bank the same day.

Purchased vehicle in May, the day before delivery was supposed to happen they cancel, rescheduled that delivery again they had to reschedule. Now I have to go pick it up. Can not compensate you for lost time or inconvenience. I was told I wouldn’t be charged the delivery fee! Well I would hope not!!! The absolute worst customer service! Obviously the staff who used to work there have now left. Either they don’t respond through the text or when you call they say can’t help you have to call another dept. I will never purchase another vehicle through Carvana

I purchased my car on a Saturday. The initial process was smooth, and I moved through it with ease all the way to scheduling my delivery for the next Saturday. I was able to get proof of insurance uploaded by Monday afternoon. Carvana gave me a deadline of Thursday night to upload proof of financing. I was able to upload that on Wednesday afternoon. This is where things went wrong.

They apparently don’t inspect ANYTHING and their guard dog Silver Rock doesn’t budge. I had multiple trips to get fixes, and thousands in repairs that they covered a fraction of. I’ll never do this online again. They just don’t have the manpower or expertise to truly resell cars at retail. What I thought was a great buying experience turned into a nightmare for actual quality.

Called to ask why there was a discrepancy in what I originally paid and what was on my contract. Could have been an easy answer but the gentleman from Carvana's customer service kept talking over top of me and couldn't answer why I was charged originally and again 8 days later. When I asked to talk to a manager he refused. Said that managers were available but he wouldn't transfer me.

Between retirement and changed driving habits, we had a car we no longer needed and wanted to sell with no hassle or negotiation on trade in. We tried other in person and online purchasers but Carvana had a straightforward process to get car appraised and did not lowball the price. Once we got their offer, we were a bit cautious as it was hard to believe it was that simple to sell. When we agreed to the price, we were able to upload the necessary documents (title, odometer, identification) and schedule the sale. Closing the deal also was flawless. We went to the designated location and the Carvana rep reviewed the documents and checked the car over. We completed the sales process and were done with check in hand in about 20 minutes. Overall very pleasant experience.

I traded my car into Carvana on 5/12/23 for a car I purchased through them. Happy enough with the process, however, carvana still as of writing this review (6/19/23) has not paid the lien holder (TD Auto) for my trade in. Carvana has lied to me on more than one occasion stating that the payoff had been sent. The last time they told me this was on 6/13/23 when they said they sent the payoff electronically to TD Auto. Now TD Auto is threatening my credit due to non-payment on a car I haven't owned for over a month. I really don't know what to do here. I may have to report the trade in stolen to the authorities as I can't have my credit impacted like this, for a car I haven't even owned for over a month.

This was the easiest, most convenient way and will never use a dealership again. I have recommended to everyone looking to purchase a new vehicle. I was skeptical, but in the end it really was the easiest way to go. Online document signing means no high pressure sales tactics, we only had to sign tax, title, license for the state of Illinois once we arrived. We were on our way home 15 minutes after our scheduled appointment time. It was fun, exciting to watch the car come down (no delivery in our small town area so we did the pick up at the vending machine), the staff was friendly, and the car was detailed beautifully. 7 day test drive gives you plenty of time to see if you like your new car and can return if you decide. It was by far the easiest car buying experience and will definitely use next time we're in the market for a new vehicle.

I recently purchased a rather hard to find vehicle through Carvana. Upon delivery (I picked it up at a Carvana delivery location), I immediately noticed significant damage that was not disclosed on the Carvana site. After reviewing with the Carvana rep, he agreed that it appeared to be damage from transit, and assured me that Carvana had a process to get my vehicle restored to 'pre transit' shape. It appeared that something had swiped the vehicle while on the transport vehicle, and scratched the headlight, mirror, window, trim and luggage rack.

Carvana purchased my truck, gave me about 5k more than anyone else. A few issues they wanted the registration to be good for 75 days so I had to re-register the vehicle even though it still had some time left, cost me 450. Then they didn't take the license plate with the new sticker. Seemed kind of odd. Driver showed up 3 hours late. Not a real big deal, wasn't his fault. Other than that, it all went very smooth. I recommend Carvana from my experience.

First car I picked out had nothing but mechanical issues. Caution ⚠️ light would come on and the whole dash light up like a Christmas tree when getting on the on-ramp for the freeway. 2nd car came 10 days later. Couldn’t start it when I went to drive it. Dead battery. Plus had painter's tape holding something up under the driver's side door. When I called to tell them that it wouldn’t start they wanted me to take it to a repair shop. I thought these cars were supposed to be a Carvana certified!! Apparently they don’t go through these cars like they say they do. Very much disgusted with the way they handled things.

I recently sold my car to Carvana. They gave me a competitive offer online, with the option of either a check or direct deposit. After accepting, I uploaded a few documents and scheduled a time for them to come to my house and look at the car. The whole appointment took less than 15 minutes, and documents signed it was done. The money was in my account the next day and they picked up the car within 36 hours of the deal.

The selling experience with Carvana was very smooth. From the initial appraisal, to the offer to the scheduling pick-up. I got my offer within just a couple hours of uploading all the required documents to their website. I received a text when they made the sale offer. The inspector was a little late due to traffic, but we can't control that. So that's OK, he got to our place and for $75 to pick-up, that's worth my time. He did a 360 walk around the vehicle, started the car and checked the odometer. After that, had me sign the paperwork and I gave him my title and got my printed check. It was that fast. Thank you for the easy sell. I hope my Highlander landed into good hands. We loved our Highlander. Appreciate all your work Carvana.

I found exactly the truck I have been searching for. I was searching for a long bed, 4x4, regular cab, V8 pickup with low miles and good appearance at a reasonable price. I found several and narrowed my focus to a favorite. I also uploaded the information about my trade-in and was given a reasonable offer. The technician who delivered my truck and picked up my trade-in was on time, professional, courteous and helpful.

Paid $46k cash up front. Waited 10 days for vehicle to arrive which was scheduled 2-5pm. I take off work and wait at 2 pm at home, where they agreed to deliver. At 3:30 a call to say the driver is sick, can I meet at repair shop in bad part of town. I asked for any compensation for inconvenience, nothing at all offered and weird overseas type text exchange. Car has large 6” pitiful repair on bumper. I decline to accept, that should have been noted on imperfections, tiny scratch was noted how not that? Weird and unprofessional for $46,000. Not the super awesome home delivery you see on the website. Surely someone will do better for $46,000 cash. Waiting on refund, email or any communication now. Sad.

I got an offer on the web, they contacted me by email within 2days with a location to drop off the car and evaluate the car condition. I spent 15min at the drop off location, they approved the car condition and I received the funds electronically with 48hrs. Very easy process.

I really wanted to like Carvana, but every step of the way has been multiple difficulties, wasted time, and money. I decided to try Carvana and between my husband and myself, we have spent over 30 hours dealing with the various snafus and miscommunication (and that is a very generous estimate). Two weeks after the purchase, I am now dealing with Carvana trying to get the truck registered in a different state from mine. Save yourself the time, stress, and aggravation and go to your local dealership. At least you know what you are getting, and you will complete the purchase same day.

This process has been an overwhelming experience. When I sold my car it went absolutely smooth. No problem whatsoever. The buying side was not so smooth. No one to talk to for clarity other than Sabatian, which he has been programmed to make smart comments. I have been told twice after completing everything that was required of me that my time has ran out and now you have to pay for shipping and now I cannot get the vehicle on the requested day. I asked a question before pick up date about the hanging headliner. No responded back to me. There is nothing easy to find or go back to on this app/website. Come to find out that the headliner is hanging, the oil pump is bad, the mileage is off by 30,000, no fluid would come out the wiper sprayer, not to mention the interior of the car was filthy and it’s something going on with the suspension.

The young man, Michael was very personable and walked me through the paperwork and process. The longest part was him test driving my car. Other then that, it only took a short time to complete the transaction.

My wife and I were excited not only for a new car but the overall Carvana experience. The site suggested an earlier delivery date. Could not schedule the date until after the purchase. Of course, the suggested date was not available. Scheduled a pickup date and processed all required paperwork including payment as required. Everything was processed a weeks before the scheduled pickup date. I checked the site every day and received an email from Carvana that everything was complete. No call or any notice from the company. I checked the site hours before the pickup. It wanted me to submit another down payment. Checked my account, funds had been released to Carvana days before.

I purchased a 2021 Chevy Silverado RST 6 1/2 FT bed with DFM from their site. There were a few usual delays during purchasing. Nothing major. Fast forward to delivery day. I receive a text from the driver with a 15-minute time frame for their arrival. The pickup spot is 20 minutes from my home so I drive there and wait. I wait a full hour beyond the pickup window before texting the number. I get no response so continue to wait. I watch the driver pull into the parking lot 1 hour and 10 minutes after the arrival time they gave me. At which point they texted me they had arrived. I go to talk to the driver and get a laughing apology with a joke about how they needed to stop for an energy drink. Annoying but easily ignored, things happen...

Not very happy with the customer service. The vehicle was repainted bumper to bumper by Carvana prior to the sale of the van. Stevie Wonder could have done a better job. There is overspray, drips, runs, peeling and a ton of trash in the paint. This is not in one spot either. Now they are saying, "The van meets Carvana's standards for acceptable wear and tear guidelines." And Silverrock/Carvana customer service were no help at all. Stand by what you sell! The pictures are from all over the van. If you would like to discuss this matter, please give me a call.

Worst experience I’ve had. Ordered a car. It was cancelled by Carvana, never got email, text or a call. Redid the order and got cancelled again. 3rd time, now it’s a technical issue on Carvana side, and was told if it’s not fixed before the deadline (less than 3 hours) I will have to place the order again and have to wait another week. This whole process will take over a month. Should have been done in less than 10 days. But hey they apologized for the inconvenience… Which makes up for everything… I’m going elsewhere. I can walk into a dealership and be done in less than 2hours.

Carvana was not the best pricing on the car I sold, but everything they promised they did. The whole transaction was so easy, they picked up my car, and everything was prepared for my signature. If I had another car to sell, and their price was even close to what I expected, I would use them again.

Had an easy experience purchasing with Carvana. The vehicle was delivered online. However, I question Carvana's inspection since after the purchase I discovered a few issues such as oil leaks. I removed a star since the car had some issues but Silver Rock covered the issues with no questions. Overall happy since they covered all the fixes.

I had a great experience selling my car to Carvana. I got an offer and uploaded a few documents and that was it. They came as scheduled, verified the condition of the car and I got paid. I highly recommend you give Carvana a try.

I just lost my son and sold his vehicle to Carvana and the two young ladies were fantastic. Everything you see on television is right on the money. My past experiences with selling my cars was always nerve-wracking.

We just sold our car to Carvana! It was so easy to set up on line! They paid us just shy of the price we paid 4 years ago! We finished the sale with Tyler, (in Seattle) who picked up the vehicle. Tyler was friendly, professional and got the job done quickly! We would recommend Carvana!

Great concept....no hassle or pressure from a pushy salesperson at a dealership. I picked a car and was in the process of purchasing the vehicle. There were docs needed that were provided by me. Had some questions because I was receiving conflicting information on the website. How can you go from $100 cash down to $2200 after giving them my bank info. Customer service is not help at all. The chat was too long & if you call you get an offshore rep that is clueless. She kept putting me on hold. I finally hung up & cancelled my purchase. Be very careful with this company.

Bought and sold several vehicles with Carvana-highly recommend! Always easy to work with. We recently sold a vehicle and it was easy and super fast. The buying is a little more complicated, but Carvana does a great job at making it as painless as possible.

Sold a car to Carvana yesterday. One of the easiest transactions I have ever done. Estimate done online. Was over a thousand dollars more than a dealer or another on line seller offered. Made an appointment to drop off car. Met at facility by advisor. She walked us through the paperwork without difficulty. Walked us through how to notify DMV. We all walked out and she inspected car. Gave me a check of the agreed upon amount, and we went on our way. Whole process took 15-20 minutes. Excellent experience. Highly recommend.

I sold my Mini Cooper to Carvana this Memorial Day. The process was extremely easy. Carvana offered me several thousand more for my car than CarMax and other dealers. They filled out all the paperwork for me, all I had to do was sign some transfer documents upon dropping off my car (it was paid off). I received the funds through ACH the next morning.

Granted, both vehicles we sold to Carvana were in great condition and properly cleaned before delivery, but we've always had a great experience with Carvana's no-nonsense approach to buying our vehicles.

Sold my vehicle to Carvana and paid $60 for vehicle pick-up service that I scheduled more than a week in advance. They were late to the appointment and only processed the paperwork. I was told a tow truck would show up within about an hour to pick up the vehicle. More than 24 hours later, online chat sessions and multiple phone calls to Carvana, nobody seemed to know what was going on, how to contact a towing company to pick it up.

If my wife wasn't set on getting this particular car I would cancel the deal. I had to go through the buying process three times. This first time "everything is in order" had us picking up the car this evening. I called this morning to confirm it all only to be told everything was not in order. I went through the buying process again. When I was told everything is as it should be the person on the phone said we could pick it up (at that time) tomorrow. I went to the credit union, got everything done on that end. Afterward I logged on to upload a picture of the check I would be paying with only told that now we have to wait two more days. No one could tell me why the delay. It is very frustrating and I will not be using Carvana again.

I had a great experience, everything that was asked of me I provided on day one. Then I was given a date to drop off my vehicle and that process was less than 15 minutes. I left and received a confirmation text that my payment was on its way. Within 2 days my deposit hit my account. I love that I was in the loop of everything from day one till the day my deposit hit my account. I couldn't have asked for a more easier way to sell my vehicle.

Just purchased a car from Carvana! I was a bit leery about this process since I haven't owned a vehicle for some time and I'm just used to the "kicking the tires" looking at the car and test driving it 1st, but I decided to go with this new auto experience.. Simply put I'm never going to go back to the old dealership days ever, EVER again! This was very comfortable and with a guaranteed 7 days to return, as explained from the beginning, the day you receive it is the 1st day! Was very pleased with the delivery and the car itself, Carvana won me over!! y'all got a customer for life!!

Simple, straightforward with no surprises. This was our second trade and purchase from Carvana. They gave us a fair price for our trade in. They gave us a fair price for our purchase. They delivered the car to our door. They handled the title and registration. We were so pleased with this process. No hassle, no haggling. Wonderful.

Carvana offered $20,904 for my Jeep. They arrive, gave me a check and took the car. I immediately deposited the check at Bank America. The check has never cleared at Wells Fargo. Carvana keeps stalling me with no explanation. Car is gone and I received no money, bad check.

Put vehicle info on site, received offer and dropped car off at Carvana location receiving the exact amount quoted in my account the next day. Staff (young lady) was professional and courteous. Company delivered as advertised.

I purchased a vehicle from Carvana set to be delivered 05/24/23. I was called by their delivery technician to let me know the car was TOTALED in an accident day of delivery. The delivery technician Stephan let me know "You don't want that car anymore, it's totaled". Lo and behold 05/26/23 the car is for sale right now. Same VIN, MILEAGE, EVERYTHING. It was previously gone from the site but is posted 05/26/23. It's all very shady. I suggest do not use this company.

May 2023, I traded my vehicle in and topped up to get another used car. I read their 150-point inspection, and it showed everything passed except a couple of exterior dings /scratches. On the 2nd day of having the car, I heard some clicking noise on the bottom under the driver's seat when driving on the freeway, I took it to Meineke the repair center designated by Carvana's 90 days warranty service. It was serviced under Silver Rock. The Meineke people said there was no issue with the clicking noise but the brakes are bad and need to be replaced. The Meineke guy showed me there are grooves in the wheels and said it shouldn't be like this. I was quoted $800 plus for 2 front brakes.

Just completed my third purchase from Carvana! Like all car purchases there are give and takes. We had a list of minimums we needed and after searching we found a vehicle of the right size (7 passengers), low miles (8500) and decent pricing. I look forward to their team improving even more in time. Two things I wish were better with this experience: More reasonable finance terms especially with multiple time buyers and better shipping rates. Maybe this could be a part of a loyalty program? With that being said, we search online and locally and Carvana served our family best!

I sold my 2022 Ford Maverick to Carvana in May 2023 and the process was smooth. Everything was basically done online. Take a picture of some proof of ownership and then submit it to the website. I got the payment the next day and they paid off my loan the next week.

Decided to order a car and trade in my vehicle on May 10th. Car was noted with a pickup date of May 17 on the website and during my order, so I scheduled for May 18. Purchase funds were taken from my account May 12 and May 14, I received a text from Carvana moving the available pick up date back to May 29. I canceled the order May 15 and was told it takes 3-5 days to process a refund. I chatted again with Carvana May 23 and was told it is still in processing. I’m just trying to resolve this and move in.

I sold my 2014 MB 350 Coupe to CARVANA. The entire transaction was seamless. I was openly skeptical about the process. The offer was a fair price, was punctual and the tech was professional and efficient. Less than an hour from arrival to departure with car a flatbed. Five stars!!!

We bought my wife’s car in 2021 from Carvana and were very pleased with the experience from start to finish! The entire process was easy. Prices were very comparable and no stress. We were so pleased that when I got ready for a new vehicle I returned again to the Carvana website first. I was surprised that I received a great price for my trade-in and picked out my new vehicle in a matter of minutes. The paperwork process was easy and when I arrived at the Orlando office I was greeted and out the door in less than 30 minutes! A few additional forms and I was done! We both love Carvana and will continue to recommend this company to everyone.

The used car biz hasn't changed much. Over promise and ignore the obvious. Their fall back to any issues is the CARFAX. Remember Carfax only has 'reportable' accidents. This car, although in excellent condition, was in some sort of incident found at a post purchase inspection involving the passenger front suspension and fender along with being 40% down on engine oil and power steering fluid after their 150 point inspection. They put a premium price on the car without disclosing any of these issues but ultimately I kept the car. We'll see how the 100 day warranty goes...

This is the fourth and last car I will be purchasing. They have never charged to deliver a car but now they do. I went to pick up the car at the “vending machine” and the office smelled horrible. The trash cans overflowing and the experience they said would be so great was boring at best. The listing showed that a key fob was included but it was missing when I picked up the car. They referred me to the warranty company that has been no help whatsoever. All you get are standard responses and apologies. I want what I paid for.

I purchased a vehicle thru Carvana, which was promised to be delivered in 8 days for a $900 shipping fee. On day 8, I received an email stating the delivery would take an additional 2 weeks. During that waiting period, there was no email correspondence from Carvana, leaving me to wonder if the vehicle was actually going to arrive on the second date which was promised. For $900, I could've shipped the vehicle myself or driven to its location and picked it up in person. I paid for convenience and got zero value from them. When I asked if I could pick the vehicle up in the next state where it was sitting, supposedly undergoing inspection, I was told that was not possible.

Paid 990 for shipping. Wasn't delivered in a timely manner nor was the vehicle detailed as promised. Difficult to deal with.. Called about the warranty. Still waiting for a response on getting the scratches and dings fixed. Very difficult to deal with and inconvenient. Would not recommend or purchase from them again.

Overall, very happy; super easy process, person picking up car was polite and didn't haggle, super fast payment. A couple of caveats:

I had a trade set up and this was on a Friday May 12, 2023. Saw someone in a Walmart parking lot ran into my trade I had and did a little damage. So I called and the money had not gone through yet. So Monday it clears my bank and it took them 4 days to do a refund!!!! That's called holding people's money for interest for 4 days. Imagine 4 days at $3000 for 10 people that's $30,000 they are holding in their bank for interest before submitting that refund! That is good money for them. I thought it was going to be a breeze but I won't deal with them anymore. I work hard for my money and so do others and to hold on to people's money that long is criminal. My bank even said that was not normal and should not happen.

I purchase my first car through Carvana and even though I had a good experience I feel like I was lied to when it came to the 7 day return policy they claim to have. I picked up my car on 5/12 and was given until 5/18 to return the car if I didn't like it and if you really count that is only 6 days. Tried getting someone on the phone to discuss this but the hold time became a bit too lengthy for me to just sit and wait. Other than that I have no issues with how they handle things. Have a few friends who are in the process of purchasing their new vehicles through Carvana now after seeing how hassle free their process is.

I had almost no problems purchasing my car, until the very end. I paid cash for the car instead of financing it. Carvana asked for some final documents, I uploaded them as directed. The money was deducted from account the next day. I decided to check 2-3 days later to see if I could change the day of delivery. I couldn’t find any trace of my purchase. I called them and they told me the purchase was canceled because those last documents were uploaded to a miscellaneous folder. I would not have any control of that. Fortunately that car was still available, so she processed the order again, but that pushed the delivery of my car out another week. She said there was nothing that could be done to rectify the system error.

My car was totaled in an accident when hit by another driver. After paying the loan from that car and not the best credit I was in a real bad situation and would not have been able to upgrade my vehicle without Carvana. I ended putting $600 down on a 2015 Chevy Equinox that was fully loaded. I was skeptical the entire time and just assumed I would end up returning it. That was not the case at all, it came down the vending as beautiful as advertised with all the features advertised and drives like a dream.

Yesterday I sold my car to Carvana. They offered me the best price than any local dealers. I uploaded my car info online and made an appointment. When I dropped the car in Philadelphia the check and paperwork was ready. I signed the paperwork, picked up the check and I was done in 10 minutes. The service was fast, the staff was courteous and polite. It was the best customer service experience ever. I will not go anywhere else in the future

After a great experience selling our lease to Carvana, we checked with them on our other leased vehicle and were quite surprised by the great offer we received. At $4k over the lease payoff, we couldn't pass the offer up. We ended up finding a used vehicle with low miles and a fair price. After securing funds for the used vehicle from a local credit union, we proceeded to accept the offer on our lease and do a "trade" for the used vehicle. Unfortunately, after we completed the order we received a call that stated they couldn't accept a lease as a trade-in. This meant we'd have to do two separate transactions and be charged by our state additional sales tax. During the entire offer and order process, we were constantly shown in green boxes advertisements of saving additional money by trading vs just selling our lease. The offer results page and email included this advertisement as well.

I took my Jeep back today to return it and it was a hassle. The desk clerk was rude and told me that I didn't have an appointment for the return (which I did and showed him proof of an emailed confirmation). He reluctantly went thru the process and accepted my return. When I first received the vehicle, it had a cracked windshield, so we started off on a bad foot. Anyways, now Carvana is charging me an extra $167 fee for mileage (I never got to test drive the Jeep before purchase). BUYER BEWARE! BUYER BEWARE! BUYER BEWARE!!!

This is going to be TLDR, so... After a lot of research I decided on a 2023 truck which appeared to be in showroom condition with very low miles, trading in my 2021 Cherokee also with very low miles, also in showroom condition. Delivery was on time, up to that point the transaction was fine. First problem was the truck was delivered with only one keyfob, yet was photographed and listed as having 2. The delivery agent said they would find, or order me a new keyfob. So far I have received an email from what appears to be an aftermarket key company, saying my order will be filled by JULY, which is a month and a half away. Lovely. I completed the sale and took possession, only to find, literally minutes after the Carvana truck left, that there was a gash in the driver's rear tire and the tread could be pulled away exposing the belts.

Sold my ten year old Genesis to Carvana for the first time. Got a high offer when I filled out the info on Carvana site. Higher than IShift. I was thinking that maybe they will revise the offer when they pick up the car. But they didn't. They were professional, did everything they said they will do, paperwork was super easy, and they paid via direct deposit immediately. I was blown away of how easy the process was. I tried to put the Genesis on Auto Trader for 3 weeks, and it was way better to sell to Carvana. Highly recommend!

I recently sold my car to Carvana. Their process to get an offer is relatively simple, however once you submit the information to get your offer, there is no way to edit the details, other than the odometer reading. In my case, I originally just wanted to get an idea of how much Carvana would offer. However, I didn't initially enter all the features of my vehicle, so once I was ready to proceed I attempted to update the features to get an accurate, updated offer. Couldn't be done. I even contacted customer service.

Carvana made the sale of my car so pleasant and painless! I’ll recommend them to everyone I know! From my first phone call until the driver came to pick up my car, Carvana walked me through the process and notified me of the “little” things that I could do to make the sales smoother on myself!

I received several quotes for my BMW from a number of dealerships. 2 of the dealers were bait and switch - the offer they said came with a lot of strings and fewer dollars at the end. Carvana was not the highest offer at the start by just a few hundred dollars BUT they were the most honest. Alex the service person came on time, was very informative and professional. Stood by their offer. She took care of all the paperwork and made sure the payment process was in place before she left. They said it would take 2 or 3 days tp process the paperwork - our money was in our account in less then 24 hours. Thank you for the great customer service.

The purchase from the beginning was a battle with text messages. I ask to talk to a supervisor numerous times with no success. When I ask the advocate texting to call me he said it was against policy. I tried to change my purchase to a trade in and never had action accomplish on Carvana's behalf. I ask the vehicle to be register in FL my primary home and ship the vehicle to NC where I am TAD with the Army as a planner in Ft Bragg. I had to go to FL to pickup the vehicle because I was told that could not happen. Although the two other vehicles I brought from Carvana it was accomplished. I ask for a transfer to be accomplished for registration.

Selling my car to Carvana was incredibly easy. I uploaded pictures of the requested documents, didn’t have to take pictures of the car, yet received a very good offer. I dropped off my car, which was inspected then was handed a check for the promised amount. They didn’t pick on anything. Great transaction!

This was the easiest, fastest, and most impressive car transaction I have ever had. Their quote for my vehicle was the best BY FAR compared to other companies or dealerships. From the almost instant quote, to the drop-off, and quick "paperwork" process, I couldn't have imagined a better experience. I am not sure how dealerships are going to stay in business once everyone figures out this new way of buying and selling vehicles.

I was completely screwed by this company. I began the buy process and was informed that I needed additional documentation that I can only get from my bank, which is not open on the weekend. However, I only had 24 hours to get the information. This is impossible. They then proceeded to charge me the non-refundable deposit. I feel I got screwed and will never buy anything from this company again. They also do not provide support during the same time that I was supposed to get this needed documentation. Therefore, there is no one to assist. They simply do not care about customers.

I was buying a Truck from Carvana online. The website asked for my checking account information. Then I called support and cancelled the order the same day, and two days later, my bank account showed a charge of $6,000.00 from Carvana Business, so I called again and talked to Taylor and I'm still waiting for my refund. When I called to cancel, I was told "not to worry about Carvana charging my bank account" but they did anyways... Are these questionable business ethics? Carvana: Please don't do this to your customers.

This was the second time I've used Carvana to buy a car and both purchasing experiences have been excellent. Their staff are friendly and knowledgeable and make the entire buying experience pleasant. It's definitely better than any in-person car buying experience I've ever had at a dealership.

I found an issue I was not happy with, and contacted them day 2 after receiving the vehicle. They asked me to take it to a service provider to inspect. Provider took 2 weeks, then refused- now Carvana says it is out of the 7 day period and refuses to honor the warranty. They used a delaying tactic to prevent the return they guarantee.

It was the smoothest car-buying experience I've ever had. Everything was done online or over the phone. They also gave me $3000 more for my car than Vroom or Carmax. Pick up process was quick and easy and my son loved putting the big coin in to activate the elevator.

We are in Michigan and were hesitant to use this service to sell our car, but it could not have been any easier. Better yet, the price Carvana paid was better than any dealer offered. I would highly recommend. 5 Stars!

I received an email stating date and time for appraisal and pickup of my car. Waited an hour and half before I was contacted by Carvana to let me know they were running late. Carvana showed 2 hours later from initial appointment and didn’t bring a truck to haul it from the site. Poor communication from this Company.