Carvana Reviews

I purchased a SECOND vehicle through Carvana. I got a text while I was driving to pick up my vehicle that the vehicle had electrical issues and could not be sold to me. I contacted Carvana and they said they apologize and I will have to pick another vehicle to buy. I found a vehicle and proceeded with the purchase. When I reached the Carvana location in Plainfield, I noticed right off the bat the vehicle was extremely dirty and had dog or cat hair all in it. I also noticed and notified the Carvana team member that the Auxiliary battery was showing malfunction as well as the key battery was showing that it needed to be replaced. His answer was to call Carvana and let them know. I called and didn't get any answers, so I then sent an email. I still never got an answer.

Very smooth, simple process and great experience. I did the entire process from my phone. My only recommendation would be to not have to drive so far for pickup. I liked how there are pictures of all the rock chips, rub marks and scratches so you can tell what you are getting.

For my credit score, I received a pretty high interest rate. Average rate for my school is 9-10% and I received 15% which is huge. However, the service was excellent, my vehicle is excellent. Everything else is 10/10 but 3 stars because I’m paying almost double over the course of the loan.

I really like the car. The interior was clean and beautiful. The outside was not touched but I was given a free car wash at Mikes. There are none close by though. I checked the air and cabin air filter. They were both dirty and needed replaced. I changed them and texted the site but got told that they don't always check them. 150 point inspection and you don't check the common filters. The place I contacted said I could trade it back in but I liked the car. The delivery driver Keenan did a great job and is a credit to Carvana. Would of gave a five but the filters and follow up not great.

I loved how fast my car came, it was in good condition. The guy that delivered the car was very polite and patient. He also showed me all the works that he knew about the car. My car drive just like a new car and look just like the picture when I looked at it before it was purchased.

Delay, delay, delay with no explanation and the advocates were outright rude. Steer clear of this company. I ordered and paid in full for the Vehicle. They then delayed over a week. Scheduled a delivery date. It came and went with no attempt at service recovery or making it right. They delayed another week without explanation. (The car was coming from 60 miles away.) Then the next delivery date guess what? Another delay...No explanation and no service recovery effort. I do not recommend. It's not worth it! Terrible company!

Pros:

I ordered a vehicle, 2024 GMC Terrain. I was asked for documentation proving my wife and I worked, had insurance and lived at our address. I sent both our check stubs. She is the head of Probation, working for our local city, has a state government seal on her check stub, how is that not sufficient documentation? I sent pictures of whatever bills we have, I did the best I could, however, this is the age of paperless billing, we didn't have much around the house.

Highly recommend Carvana!! Buying a car has never been easier. The process was so efficient and they keep you informed every step of the way. The person dropping off the car was also professional and they even let you go for a drive! I’m very pleased with my purchase and this company.

I am purchasing a 3rd car through Carvana. Every time I have had problems. I was thinking the third time was a charm. The first time my appointment was delayed a few days. Here I am again with a delay. The only thing this company does is move cars around. They do not have a sales force; they just ship cars around. This should be a core competency, to move cars around. My experience is that they fail at that 2/3s of the time. When I ask talked to the help desk all they could offer me was for me to purchase another car with no guarantee that that car would arrive on the selected date. They take no responsibility for THEIR mess up. They made no offer for any kind to apologize (other than the “sir I understand why you are upset”) for their mess up. Again, moving cars, it their job. They obviously have no interest in keeping customers.

So, I unlocked my Experian credit report, was then Pre-approved by Carvana, ordered my expensive vehicle, paid the fees, uploaded my driver's license, got car insurance, then, suddenly, got an email from Carvana: "Your order will be canceled and your vehicle made available to others for purchase." Shocked, I called them! I was told to redo the entire process, even though I'd already completed every step and been charged over $3,000! I refused and requested full cancelation and my account not be charged. They agreed. This was all within 1 hour of my order. However, they still charged my account and caused many problems with my bank.

I loved not having to deal with a sales person. I HATED the fact that I had to take 2 days off work (which isn't fair when I now have a car payment) to get my key fob working, also had to get the previous driver removed. I wasn't able to get to a dealership for a week and had to have my car unlocked that week. The previous driver should have been deleted by Carvana NOT ME, the new driver. I also shouldn't have to deal with getting a new key fob that worked. That should have been done by Carvana. Now I was short 2 whole days on my next paycheck. Also the ad said "heated seats" and the vehicle didn't have heated seats. I bought this particular car because it had heated seats. If I had known that as wasn't true and accurate I would have bought a different car at a lower price.

I found the process very frustrating when it comes to engaging - it all looks good on paper BUT...first of all it is impossible to get ahold of a real person. Second, the company is very siloed so no one can really be very helpful. Third (it gets worse)...when they came to pick up my car they say a scratch - and so they would not take it. Only to reappraise it and then give me the exact same amount for it after they wasted a week of my time. Fourth, THE CHECK THEY GAVE ME DID NOT CLEAR AND NO ONE CAN TELL ME WHY. This company is not a good company to work with!!!

Car had more undisclosed scratches. New tires I wouldn't even put on a 20-year-old beater. Wheel weights half off the wheel. Thier so called mechanic that serviced the vehicle spilled oil all over the engine cover and only put half the screws back in the skid plate causing it to hang down and become damaged. Now I need to spend $150 to buy a new one. This was all after the first vehicle I ordered was delayed last minute for a minimum of a week, so I purchased another car.

We attempted to sell my dad's truck weeks before he was moving out of the state which was a very seamless process at first. As he tried to move forward with the process he was told that even though the registration was under his name or my deceased mom's name they could not purchase it this way and he had to get her name removed from the title. Also even though the tags weren't due for a couple months those had to be renewed before they would purchase it which was annoying but not a big deal. He went to the DMV, got the tags renewed and was told the vehicle can be sold without any changes to the title. A call to back to Carvana only to learn the title was fine as is but they needed proof of the mileage. He sent them a picture of the mileage then was told the mileage they had on record was almost 300 miles higher.

We could not have been more pleased with how easy everything was. We bought a vehicle from Carvana and also sold one to them. It was all done so smoothly. The communication was great -- We were always confident that things were moving along, and they kept to their delivery timing perfectly. The transaction itself was super quick and the Carvana rep was friendly and courteous. Very pleased with the whole process.

I got to Carvana for my appointment and was greeted by an associate as I entered the door. I was taken through the paperwork and completed signatures and was ready to get the car. I was given a token and started the vehicle delivery process. It was a fun experience! I videotaped the process to show family and friends. The car was in mint condition and ready to go. Choose Carvana for your next purchase, you won't be disappointed.

I was referred by a friend who got a car from Carvana. It was quick and I found the car I wanted. I got my car a week later only because I had to work. If it wasn't for that I would have got it in 2 days. I loved how easy it was and the delivery driver was nice and even made a couple jokes. I got my new car and when that one's older and I meet a new one carvana is where I will come back too.

The simple experience of buying a car from Carvana was refreshing. The dealerships take hours to process your work and charge you for being the middleman. With Carvana, I located the vehicle I wanted (I just love it!), spent perhaps 10 minutes filling out paperwork and within half an hour, I had purchased my car. I chose to go pick it up and it was ready and the woman that helped was the nicest person, very pleasant and very helpful. Now, I recommend Carvana to anyone looking to purchase a good quality, used vehicle. I will never go through a traditional dealership again.

The whole shopping and buying experience is amazing and easy. However when they reschedule you twice you'd expect a bit of a cleaner car from the inside. The delivery driver was awesome and punctual when he brought my car. However let's go back to the cleanliness of it. While the driver drops your car from truck you have time to look over it. So I did, and the suv I purchased has a full sun roof. Well that sun roof had been left open by someone and arrived with an embarrassing amount of stains from water damage on the top of my car in multiple spots. There are also orange rust stains in a couple spots as well. The car did not get a wipe down inside because it arrived dusty.

The entire experience was super easy. It took longer to setup insurance than the entire buying experience. I setup the purchase from Mexico before I returned to the US and zero issues. Picking up the car was a little disappointing because I didn't get to go to a vending machine but the staff was awesome.

Car purchasing was easy. Vehicle delivery was timely. Complaint was I received a car with tires that were out of date range. They were unsafe to drive on despite having tread and since I didn’t realize this right away I’m stuck with immediately buying replacements on a car with 11k miles on it. Disputed Carvana with the fact that the tires were out of date when sold but they absolutely refused to replace or compensate for the unsafe tires.

Amazing experience! I never left my house. They picked up the vehicle I was financing and dropped off my new one. The paper work was so easy and mostly done from my phone. They even set up a visit for free to have a company come to my home and install a front license plate bracket on my car since the vehicle came from a state that didn't require a front plate. I can't think of a way to make the experience better, it was perfect.

Purchasing this car was an absolute breeze. Delivery was fast and our delivery driver, Philip, was so courteous and kind. This car has had zero issues so far (I’m on day 7) and is so clean inside and out. Thanks Carvana! I am in LOVE with my new car. 🥰

I purchased a 2019 Chevy Traverse from Carvana. Drive it home the next day it wouldn't start. I was never informed of a issue within the electrical system. I was told to place the key in the arm console and it would start. It didn't work. When I called them they told me the first time I would have to wait until the next day, while I was stuck 45 minutes away from my home, in the cold with a child who is undergoing chemotherapy! I was furious, after much probing and yelling they transferred me over to Silverrock who they said would take care of the issue. I will never again purchase a vehicle from Carvana!

Bought my 3rd car from Carvana, an Audi 3 that was damaged in transit before delivery. Delivery was delayed and I was only informed of the damage when the car was delivered. SilverRock will not cover the damage unless I take it to one of their approved suppliers but that does not work for me so I am stuck paying the 1200 repair charge, I would not, like Carvana, call it a cosmetic issue but call it a large dent and scrape on the roof by the driver's window. Carvana initially told me they would cover everything but the deductible but then refused to pay anything. You make it very difficult to speak with anybody who can really help the customer. This whole process has been a bad experience, and I will never be doing business with your company again.

We loved that we were able to complete our purchase and financing online. Loved that we could easily take our kids for a short appointment. Not impressed with the service at the Schaumburg location. Everyone was loudly talking and hanging out in the lobby while we were finishing paperwork. Lobby was dirty. The window where you watch the car come down was very gross. I did enjoy this experience, but would not return to this location.

The first vehicle I received came with a crack windshield on delivery. I was allowed to exchange it but the vehicle they exchanged it with also had a crack in the windshield and Carvana refused to have it fixed so I had to pay an additional $180 to fix it.

It was a very pleasant experience buying a vehicle from Carvana upfront and honest pricing, very fast with approval and paperwork and the delivery driver was very friendly. I would highly recommend carvana to my friends and family, coworkers. I also like the photos they have that show minor imperfections in paint or interior

VIN: ** Stock Number: 2003477033. We really like the car and felt like it was reasonably described except for one issue. Everywhere in the listing and in all the documents the car is listed as black. The car is not black, but is Phantom Violet Pearl. It's not a bad color and we decided to keep it, but come on, do better.

My experience with Carvana was excellent. They showed disclosed pretty much everything wrong with the vehicle. When I went to pick up the vehicle, they noticed a chip in the windshield and set it up to have it replaced. They went above and beyond so far. Now to see how the vehicle actually does.

Overall experience was good. However, vehicle came off the truck with a damage rear window. Choices were leave the car and Carvana would fix and I would have to come back (1 1/2 drive from my home) or take the car as is, use the Warranty Repair service to get it fixed closer to home. We chose to take the car home. However Silverrock is not the easiest service to use. Lots of menus to go thru. Due to the nature of the situation (coming off the truck damaged) I think I should have been given a name and direct phone # and also shouldn't have to pay the $350 deductible.

My experience was truly outstanding from start to finish. The entire process was smooth and hassle-free, and the car was exactly as described—no surprises, just as I had hoped. The entire buying journey was not only easy to follow but also incredibly clear, with no pressure whatsoever. I was impressed by the wide variety of cars available, making it easy to find exactly what I was looking for. The financing process was straightforward and efficient, with no issues or complications along the way. I’m definitely looking forward to buying from them again in the future and would highly recommend this experience to anyone looking for a stress-free, transparent, and enjoyable car buying process!

Delay of 10 days in delivery. Gas lid open was displayed on the dash when the gas lid was shut. Honda service quoted fee of $90 just to look at the problem. Local mechanic corrected the problem in two minutes and examined the car for $20. Much adjustment to the Locks and garage door opener from inside the car. The manual came with the car which is a great help.

The purchase process was smooth and painless. The two humans I spoke with were friendly and knowledgeable. A year later and I'm still happy with the car (9 year old but very good condition BMW), and I would use Carvana again, but with more caution. My complaint is about the inspection and warranty, and shipping fees. Carvana said the car had passed their 150 point inspection without a problem. I paid $900 non-refundable to have the car shipped from another state. When I picked it up, the dash display warned about a non-emergency engine problem. The Carvana worker strongly advised me to have the car inspected by my own mechanic, which I did.

Great experience, everyone was helpful. Unfortunately, there were several chips along the door, and good size scratches on top of the tailgate. These were not in the pictures on the ad. I accepted the vehicle, because I was told they would be fixed by the Silver Rock insurance company. Well they didn’t. It’s a 2024 truck with less than 8000 miles. Although I love the truck, I’ll have to get them fixed on my own. Had to learn the hard way🤨🤨. Too bad, it would have been otherwise flawless.

This is my first purchase from Carvana but my family has in the past and never had the issues I’ve experienced. To start, the tire pressure light came on less than 2 miles of leaving the place. When I called to see what to do I was told to take it to a “Carvana preferred facility”. I took it to the closest one near me and that’s where it got worse. First of all they couldn’t run the diagnostic test because they said my car was “too new” even though it’s a 2022. They also said my car failed the emissions test and I was then referred to the dealership. The dealership which was the most help I got from anyone said the emissions test passed without any issues and the tire sensor was a simple recode issue.

Vehicle is in ok shape but they clearly don’t check the brakes thoroughly because every car I’ve gotten from here has brakes that don’t pass inspection. Secondly, the car arrives dirty almost every time. Especially the windshield. Looks like someone spit on a rag and smudged the entire windshield. Considering we pay above blue book for these cars, you guys could do better.

The online information was excellent. They have details information about the vehicle with good photos and 360. I was able to confirm their information was accurate. The availability and the process to get the vehicle was smooth. Chares who delivered the vehicle did a great job. He was helpful and understanding.

This was my 1st time buying a vehicle online at all, and I must say this was the easiest way to look for, and find a vehicle. I loved how I was able to view everything about the vehicle inside and out while sitting in my living room at home. I highly recommend this company, and know where I'll be looking when purchasing my teenager's vehicles as well.

This was an easy purchase and delivery. The car has been amazing and I would definitely recommend it to others. Thank you Carvana for making this easy. I got a Chevy bolt ev and it’s the car I’ve always wanted. It is super easy to drive and the charger is amazing.

I went with Carvana because the car I purchased is a hard one to find. I bought a rare color of a relatively hard to find model. So I’ll admit I was skeptical at first. The whole experience was wonderful. The communication was top notch with updates and tracking the entire way through. The car arrived 2 hours earlier than my delivery window and as expected. I took the car to the dealer same day for a thorough inspection, and the only thing they recommended replacing was the tires. Everything else was good to go! Regarding the tires, the dealer contacted Carvana through silver rock and they agreed to replace the tires free of charge! Highly recommend for those looking for a niche vehicle and convenience.

Our car had 2/32 tread on the front tires and 0/32 tread on the rear tires. The cords were showing on the back tires. This is illegal to sell a car with less than 2/32 tire tread. How did this car pass the Carvana inspection? I wouldn't trust any inspection information from Carvana.

This is my second time purchasing through Carvana and once again it was a great experience. This was the first time I also traded in through Carvana as well, which was simple and easy. This is such an awesome way to purchase a car without the hassle of going through a dealership. The day we picked up the car our attendant was friendly and efficient and got us in and out within a 30 minute time frame (including trade in). We will definitely purchase through Carvana again in the future.

The purchase was really fast and easy. The delivery was very seamless and on time. The vehicle interior was dirty inside and not all damage was shown. It interior cleaning was very poorly done. Had to get the car detailed after taking delivery. Additionally, not all exterior damage was shown on the pictures.

You guys are what customers need although the first car I picked was based on being listed as AWD so when I found out it wasn’t I was worried I would be stuck with it, but everyone assured me that wasn’t the case within a couple of days we had another on its way. Basically the same car just AWD and I love it. Everyone made it all so easy. Highly recommend for everyone.

Everyone I communicated with was kind, patient and seemed genuinely excited to help finalize my purchase, which made me more excited for my purchase. All information was thoroughly communicated via the website and everything I could do myself was easy to access and instructions were easy to follow. From order to delivery, it was seamless.

I have had several transactions with Carvana over the years buying and selling vehicles and have always been very pleased with the process. I can not say the same for this one. There seemed to be issues with your team understanding that I was providing my own financing and they're messing up the verification process causing the delivery to be delayed. I had to resign the agreement again and delivery was in the evening in the dark. There was the feeling of not being trusted by your staff and an either or attitude. I never felt like a valued customer!

The company can’t use work number to verify your employment. Horrible process you’re better off going to dealership. They take your money prior to approving you. Then you have to wait 15-20 business days to get it back. I work for a Fortune 500 and they were able to verify my income and see job on background but still couldn’t get car. They stated it was due to my company using the work number as the reason they couldn’t move forward.

Hello my name is Lorraine **. I had purchased a 2015 Ford Explorer that I picked up in your Philadelphia location. I did like the vehicle upon riding it home and locally. When I picked the vehicle up it had 37,201. I only put on a little over 100 miles with 55 driving the Explorer from your pickup hub in Philadelphia. I didn't want to put many miles until the mechanic have me the ok. While riding to work 6:30 am on Wednesday February 26 the check engine light came on (I uploaded a picture to you on Wednesday). I was already scheduled to take it to the mechanic at 12:00 on that day to do a thorough check on the vehicle. Upon him performing the diagnostic test he informed me that there were several problems with the vehicle. One being the canister and Oxygen sensors.

Purchased the car, set a date for the pickup. Carvana stated, sent emails, etc. advising my car was ready for pickup. After they removed the money from my account, I got emails, text messages advising there was a delay in my car arriving. When I tried to cancel they advised I would still have to pay the delivery fee. In no way did Carvana attempt to compensate for their delay. I understand delays happen, it happens, but before they were paid they stated the car was ready for pickup. Once they received the money "oh we have delays". It all was just to keep you on the hook. Once we went to pick up the car it took 1.5 hours to complete. The car was nice but seem like they only put 5--60% effort in cleaning the vehicle. Will be doubtful I purchase another car through Carvana. I will warn as many people as possible.

What a fantastic experience, start to finish. From finding a car, getting prequalified, doing the paperwork and then delivery of the vehicle, it was a seamless process. The car is gorgeous, and better than described! The interior and paint are both flawless, I would recommend to anyone using this service.

I've been in the process of rebuilding my life. Really digging out from the bottom. Because of some severe lows, my credit wasn't looking great. Carvana was the only place that approved my terms. A down payment that was more than attainable, and monthly payments that were surprisingly low as well. My car had a spotless Carfax with great service history. It arrived with zero issues (had a mechanic check it out). A low milage (37k!) 2010 Hyundai Elantra Touring, with a manual gearbox. Love this car. Less than a week after receiving my car, I was back to earning an income. I was about 30 days away from hitting the bottom of bottom and now I have solid, reliable, transportation that's changing my life. The buying experience on Carvana was a breeze.

I had an incredibly disappointing experience with Carvana and feel compelled to share my concerns. First, I purchased a Jeep Compass, only to discover that the front driver-side wheel was locked up and unsafe to drive. This issue was present from the moment I left the lot. I had to take the vehicle to Pep Boys, where I waited six hours for them to replace a locked-up caliper and brake line—an issue that never should have been present in a vehicle being sold as roadworthy. Hoping for a better experience, I took advantage of Carvana’s return policy and exchanged the Jeep for a 2014 Ford Focus Titanium. While it was a beautiful car, it wasn’t long before problems started. Under the 100-day limited warranty, I had to take the vehicle to a mechanic twice, paying a $100 deductible each time. Thankfully, the warranty covered the repairs, which would have otherwise cost me over $5,000.

Not only did the car arrive extremely late, it didn’t come with the features described online. The representative rushed us out the door, and did not show the car to us. We did not realize it was missing the safety features until my son got the car for Christmas and took it to the dealership and was given the original sticker showing the car didn’t come with the emergency braking, blind spot monitoring, or lane assistance. Worst experience ever.

Your supposed vehicle inspection was completely unsatisfactory. After purchase I took car to dealership to have it checked out they said whoever did the inspection left half the underbody guard clips out and it was almost falling off. Windshield washer was frozen. They said someone had filled it with water and the car has an all wheel drive system which requires that all 4 tires match they did not match. I have had to spend an additional $2000 dollars getting car functional so that I can buy the extended warranty from Honda. Also insurance you offer and process for getting vehicle looked at is complete garbage very difficult to work with which I believe is the idea. As far as the actual purchase process everything was great everyone was helpful but vehicle inspection and warranty have a LOT to be desired.

Very easy to search for a vehicle and not be harassed or pressured by a sales person. Carvana customer service is very professional and answered any questions I had. Delivery is on point and the delivery service person explained each paperwork and answered any questions I had. I was so impressed with Carvana. I absolutely love my vehicle.

The overall process is relatively simple, however we were given incorrect information about title process and inspection. Asked prior/during purchase process about dual title, was told it can happen, then at registration/final delivery told that wasn't possible. Reached out to confirm if vehicle would come with PA inspection and emissions, was told yes. At delivery, no inspection or emissions was done and we were told it was our responsibility.

I had a terrible experience with Carvana, I purchased a car a few months ago and already it's completely broken down. Won't even drive. It left me stranded at Carvana literally with my kids. I didn't crash, I didn't do anything. The car just broke down a few blocks away from Carvana. I literally got stranded at Carvana with my two babies and there was not a thing they could do to help. The car I purchased from them doesn't even work, they sold me a broken car and now they refuse to take any responsibility. I don't recommend this place to anybody. They sell broken cars that will leave you stranded with your family at any given moment and can't help you in the slightest. This is a horrible company taking advantage of people. Please don't fall for it like I did.

I really enjoy the ease of buying a car through Carvana. This is the second time I’ve done this. Some of the items that were supposed to be on this order I did not get leather seats, blind spot sensors, memory exterior mirrors, active lane assistance, rear cross, traffic, alert, lane departure, warning.

I purchased a car from Carvana in November of 2024. Carvana verified through Plaid that I had the down payment in my account at the time of purchase. When I attempted to make the payment over the phone with the representative (on the line with me), it kept declining due to a system error. I actually ran the card so many times that it locked and flagged as fraud. Chase Bank sent me a text message asking if I had attempted to make a purchase in the amount of $1190.00. I responded yes, and Chase unlocked the card. I tried to run it again and it would not go through due to a system error. The representative told me to take the cash to the dealership when I picked up the car (the following day). That Friday, I went to pick the car up, and the young man stated that he could not take cash at the dealership. He gave me the keys to the car and the purchases was somehow completed.

I have always been dubious about online purchases. This was my first experience buying a car online. From beginning to end, the process to select, submit application, and finance my new vehicle was flawless. The attention to detail from customer service made me feel at ease. Tracking notifications and delivery from Texas to Florida was comfortingly consistent. The gentleman who delivered my car was so patient, took great care offloading my new BMW 530i! I can’t say enough about how pleased I am.

Initially I purchased a 2016 Jeep Compass. During my 7 day review period, I decided that it wasn't for me. The customer service representative was extremely helpful, walked me thru returning the Jeep and making the exchange for the truck. The process was easy and the staff was friendly and helpful. I have now had the Nissan for over a week and driven around 500+ miles. I have experienced no issues with the vehicle and couldn't be happier with my purchase.

The whole experience was wonderful and easy. I ordered my car on Sunday and was able to receive it Monday. There was a hiccup, but was able to get it worked out. The guy that delivered my car Jeffrey ** from Trenton, Ohio was so wonderful and informative. I would recommend to my friends and family.

I have had a good response, from a team of people, but not all of my problems have been resolved yet, in the description of my vehicle I was supposed to have heated / ventilated seats which I do not have. I did address it to one of the advocates. He said they’d put a ticket in and I have not heard anything yet.

I appreciate Carvana’s upfront pricing and the overall ease of purchase. However, my experience with the cosmetic condition of my vehicle has been extremely disappointing. Despite the vehicle listing not notating the two largest spots of cosmetic damage, these deep scratches—which clearly appear to be from a collision —were dismissed as "normal wear and tear". Carvana, along with their partner SilverRock, did not stand behind the quality claims made on their website. Moreover, the multiple phone calls and mixed messages I received only worsened the situation. Regrettably, I cannot recommend Carvana’s services based on my experience.

While I very much appreciate the detail, amount, and accuracy of the information provided online about the vehicle I purchased, the process of collecting my vehicle missed several opportunities to make me feel truly satisfied with the experience. None of my criticisms rose anywhere near me considering canceling or returning the car. But they were annoying and very much distracted from the more positive elements of the transaction. I believe I got a fair price with a minimum of the typical dealership crap. However, my was not fully charged upon receipt. And one tire had a nail in it and was missing a valve cap.

I sold my 2017 Mini convertible to Carvana and it was easy and stress-free. Plus, they gave me more $ than 2 other dealerships had offered. I received the quote, uploaded the necessary documents online, made an appointment, and received follow-up reminders. On the day of pickup, the driver called to let me know he was on his way. He was friendly and polite and he handed me the check. So easy!

I had a terrible experience with Carvana. I purchased a vehicle from them, trusting their "150-point inspection", but after just 3 months of use, my CV axle broke, and the engine started leaking oil. Clearly, their inspection process is either not thorough or completely misleading. The car initially seemed fine, but these major issues should have been detected before selling it. Now, I’m stuck with costly repairs that Carvana refuses to take responsibility for. If you're considering buying from them, get a third-party inspection ASAP! Their warranty is short, and once it expires, you’re on your own. I regret buying from Carvana and would not recommend them to anyone looking for a reliable vehicle. Buy from a dealership or a private seller with a trusted mechanic instead!

TLDR; Initially, I made a purchase in November 2024. Delivery was smooth. The issue came about registration. It didn’t began until I called in two weeks after delivery. Sadly, during the submission of the registration documents to the NJ DMV, a big error was made, which ultimately led to a title correction issue. My case was escalated to the Executive Resolutions team, after several calls and sadly, submitting a consumer complaint (I generally do not like to complain). My caseworker, Natasha, was outstanding throughout the process. I initially was offered a swap due to the error (in December 2024), but declined at that time because I absolutely loved that vehicle. However, the title correction was taking a bit longer than we liked and I was offered a swap again. This time, I accepted. I received a better deal and a better car this time around (February 2025).

I was recommended Carvana from a fellow service member but I am severely disappointed in the quality of vehicle I received. I had the truck for a total of 20 minutes before issues began arising. The transmission was slipping, tire pressure service light came on, and the engine had a rough idle. For a 2018 with less than 100,000 miles on it I am shocked that there is no disclosure of known issues with vehicles. This will be my first and last purchase through Carvana.

I purchased a truck. It was delivered on 2/13/2025. Ran good until Sunday 2/16/2025. It broke down. Had towed to the garage on 2/18/2025. On 2/19/2025 talked to the mechanic about it. He said it was throwing all kinds of codes. Even codes saying it was in a accident and even showed signs of that. He also told me besides lights flashing by their self it also stayed running without the key in it. It was a very bad experience and has costed me a total of $345.00 Dollars $290 On shipping and $55.00 Dollars in gas. Lead me to never buy from Carvana again and to never recommend you to anyone.

I recently purchased a 2018 Acura MDX using Carvana. First off, let me say I don't personally know anyone who has used Carvana but it was recommended to me from someone I know who works at a dealership. With that said, once I began looking on the site, I found it was very easy to navigate and to filter for exactly what I wanted. There is a huge selection to chose from which is nice. Once I found what I wanted, the process was quick and easy and the car was delivered within a couple of days. The 2018 Acura MDX is in great condition and it is exactly how it was described and depicted on the site. Overall, I am very happy with my purchase and would recommend the Carvana service to others. It really brings buying a car into the this new age of technology and at your door service. Thank you Carvana team!

Have replaced missing brake fluid reservoir cap $9.00. Missed a day of work to go repair a coolant leak after my wife called in PANIC MODE. Noticed I had a mismatched tire on the right rear. Then I drove it to work one day and heard a horrific noise. When I got to the parking area I found the spare tire cover/shield had fallen to the ground and dragging under the car. One nut that was loose was all holding it on the other three were missing. The seats had stains on them, dog hair all over the interior and the front air dam/spoiler was broken up. I understand I bought a used vehicle but for 40k (after finance) I would've at least expected the 45-72 pt inspection to have been completed. This was my first and will be my last experience with CARVANA. I will not or would not refer no one to this used car source. DISSATISFIED CUSTOMER GUARANTEED!!!!

First time buying a vehicle through Carvana, or through the internet. As someone who has worked for a few dealerships in my career, and seeing how buying a car has gone from fun and exciting, to a tense, almost panic inducing experience. I can highly recommend going this route. No sales pressure. Plenty of time to look and compare. Vehicles exactly as described and pictured. Financing available as well. I still have to title my new car, but so far, so good. Very happy!

Watch out. Doesn't seem tricky at first. They take the deposit before you're fully verified then they have a recipe to lower your income and not qualify you. So they can take more money. By that time you're trapped because they've already taken your money.

I have bought lots of vehicles, but never have I had an experience that I could call enjoyable until I used Carvana. Every step of the process was simple, straightforward, and transparent. The selection of automobiles and pricing was superior to anything I have seen before. I am a lifelong customer.

The truck arrived with damages to the front bumper, fender and tow hooks from the transport that brought it to my house. The driver stated he took pictures and submitted them and that someone would reach out to me in order to have it repaired. I have yet to hear from anyone and seems there is no claim on the account. Being as I didn't cause the damages and a company representative did that should clearly be covered or money taken off the total.

Everything was smooth and wonderful. I was able to sign paperwork and was ready to drive off with my new van within 10 minutes. No delay. The van is beautiful and runs well! Don't believe the bad reviews because if there is a delay Carvana will give you a heads up so you won't waste your time. Always check your email when purchasing so it will go smoothly.

Everything was excellent. We received fair trade in value for our car, we had regular text and email updates throughout the process and the pickup and delivery was smooth. Everyone was very friendly and professional. The delivery and pickup actually occurred in the early part of the time frame and the team who were here were great.

The delivery driver was friendly and professional. The car arrived with a dirty interior. Interior trim has conditional issues which were not listed. Several pieces are coming apart. Typical for the make, model, and year. A few electrical issues with the car which were not listed. The cigarette lighter socket does not work. The multicontour seat controllers do not work. 1 TPMS sensor has failed. Under the hood looks spotless, but is missing a emblem on the motor cover. Overall, I like the car and decided to keep it. It would be great if Carvana would fix the electrical issues. This is the second car I have purchased from Carvana.

Overall, it was a great experience. This is our second purchase with Carvana. Everything went smooth until I had issues with downloading a document and getting an extra set of keys which was a part of the deal. Dealing with customer service is difficult. They transferred me all over the place just to get back to the original number. It depends on who you talk to. I finally got to a rep that knew what he was doing but it took several calls to fix both issues. Some reps are very difficult to understand. I would have given a 5-star rating, without the issues with customer service.

So far my experience has been great! I looked at several cars and chose one that fit my needs (and was able to filter others out based on very transparent history reports and direct links to Carfax). We hit a snag when my scheduled delivery date was pushed back, and I spent quite a bit of time with customer service explaining my urgent need for the car - however, they were eventually able to deliver my car on the originally scheduled delivery date - and at an earlier time! (Special shout out to Miles, who delivered my car and could not have been nicer and more helpful). I'm still waiting for my title and registration to come through, but I love that Carvana is handling that for me, too. Overall, an excellent experience that I would recommend.

I have had an excellent experience with Carvana, from selling my truck to buying a new jeep! The process has been well explained and flawless! The delivery driver was extremely helpful and polite. I will definitely use Carvana for my next vehicle purchase and I would also recommend Carvana to anyone interested in selling or buying a vehicle.

Best car transaction I have ever had. I have done about 40 such transactions. They didn't have the car I wanted but they bought mine. They made it easy. Online offer and they didn't pick it apart when I delivered it to them.. With that said, they got a really nice Giulia that didn't have things to pick apart. I am hoping to buy a car from them in the future. Carly is awesome.

The “150-point inspection” is a joke. This car is leaking oil from the turbo as well as from the valve cover gasket, the timing cover gasket and elsewhere. The coolant is contaminated. It will set you back well over $4500.

If I could give Carvana **zero stars**, I would. They completely jerked me around on a Jeep Grand Cherokee purchase. I submitted **all** my paperwork **on time**, yet due to their absolute incompetence and horrible organizational skills, they managed to **lose my documents** and then had the audacity to send me an email saying, YOU MISSED YOUR DEADLINE.

Bought a one-owner, 35k mile vehicle thinking “I’m plenty safe, the thing is practically brand new”. Boy oh boy was I wrong. For starters, the buying experience was a wild pain. From a typo in the account number to then getting deliveries pushed and pushed, I should’ve known then I was making the wrong move. One week into ownership, I’d already spent $1400 in servicing (during which I lost use of the car for 2 days) and am now on day 3 of my second stint of servicing, because the dealer says it needs a new steering column.

It was very easy to buy a car with Carvana. Every step was explained in detail and was understandable. Picking the car up was a neat experience as well. I wish I had recorded it. I’m glad I have a 100-day warranty in case anything pops up. I would recommend Carvana to anyone wanting an easy way to purchase a good car. Thank you.

The very first person I spoke with left a horrible feeling of apprehension. He didn’t listen to my issue. He kept trying to pass me off. I repeated myself several times to no avail. The only thing positive about him was his calm demeanor which in the moment could have been perceived as a major lack of empathy and understanding which clearly was the case. However, the next agent in underwriting and the delivery driver of the vehicle made me feel a little better.

This was my 3rd or 4th purchase from Carvana. In previous purchases, there were no problems and I did not need to exchange vehicles. In this purchase, there were some mechanical issues with my first choice in vehicles, there was a very slow response as far as getting repairs completed so I chose to exchange within the seven day timeframe which proved to be a nightmare. Luckily after the exchange, I’ve had no issues.

Sold my vehicle, it’s a Nissan 2018, so 7 yrs old. I bought it from a dealer with one key. There was no option when I listed on Carvana to select keys. Then they told me when I was on my driveway in 23 degrees F. that I would get 200 dollars left for a simple non digital key. Switch and bait. Totally unethical and dishonest. Never buy or sell through them.

I purchased a 2015 Dodge Challenger SRT Hellcat which had been sitting available for a few months since I noticed it back on 12/2024. I waited until shipping costs became “free” to purchase in 02/2025. After submitting the purchase paperwork, I called Carvana customer service to inquire on the regimen of inspection and requirements to meet roadworthiness expectations of their vehicles. The Carvana advocate assured me all vehicles are inspected thoroughly and meet laws and expectations related to vehicle sales.

It was my first time buying a car online and was pretty apprehensive, but I'm happy that I feel confident in my purchase. I found no issues than what was described with the car and even had the dealership inspect the vehicle. The dealership found no issues either. The charging cable that was advertised with the car wasn't delivered and the delivery agent went above and beyond to ensure once was sent back out that same day.

This car is amazing. Ordering was smooth and everything came in time. The guy who delivered the vehicle was kind and explained everything to me with ease. Would highly recommend this to a friend. I am a happy customer. The car is practically brand new and everything appears to be in good condition. No issues whatsoever.

The gentleman who brought the car called ahead and made the whole process seamless. Thank you! I only wish the website synced up with the actual time available. When I first clicked to buy the car, it said it could be to me as soon as tomorrow, but when I actually got to the schedule page it could not be delivered for five days. When I went back to the original page, it was still advertising it could be to me the next day - which was now clearly not true...

I advised several associates very early on in the sales process that we wanted to transfer our plates as we had just renewed them and they were disability plates, we gave them the information that they said was needed to do the transfer but nothing was ever done to help us in this regard! This is very frustrating. This is the third vehicle we have purchased from Carvana and the transfer of the plates never seems to get accomplished by the dealer. Why is that?

I was very happy with my Carvana experience. Easy shopping and nationwide inventory. If you’re into cars at all, you MUST pick your new ride up from the vending machine. I cannot overstate the serotonin hit you get! Put in a coin, the platform disappears into the sky and brings back a new car - in my case a Porsche. Still riding the high a week later.

It was absolutely quick, no hassle, painless. Better than any car deal I have ever done. I will use Carvana whenever possible. The search was easy, they helped me look for a previously leased vehicle and arranged for it inside of 10 days. What more could a customer want.

I love the way the process went painless as possible. The driver was very professional and explained the process and what to do if I didn’t like the car. I would most definitely recommend Carvana to my friends. Thank you for the service and look forward to working with you.

Communication with the delivery driver was good. The driver alerted me one half hour before the delivery window expired that they would arrive 15 minutes after the delivery window. Upon receiving the vehicle, it was very evident that it had been smoked in. Looking under the hood, the coolant was low. During the first drive in the rain I turned on the defrost which caused windows to fog up. This is a classic symptom of a leaking heater core. I was told that as it was within the 7-day return period, there would be no deductible in having their warranty company pay for the repair.

I had a great experience with Carvana in 2020, but this time has been a nightmare. I scheduled a drop-off for a Chrysler Pacifica on 2/14, but the rep left early and ignored my calls. The van had major issues—bad detailing, an antifreeze smell, and rough shifting. Customer service was unhelpful, refusing to escalate my concerns and insisting I use the warranty on a car I had for 20 minutes!

The description of the vehicle I purchased failed to point out many issues the the vehicle had.

The car was delivered damaged, the wheel and body damaged. Was refused to be fixed, I spoke to many people and each time I waited 24 to 48hr response. Got the same answer, took the car to all the specialists shop that your facility said was approved and got the correct documentation sent in but each time it was rejected.

The customer service is a nightmare. It took me forever to speak to a real human. I eventually spoke with a manager named Frank. He was very helpful at first, then when I called back and had questions about more concerns, 6 messages were left through associated and I never heard from him. I’ve just give up. Concerns: first, my car was 5 days late. There was weather issues, yet no storms at the time. They apologized and said I’d be compensated for that. Then, when my cat arrived (a Tesla), it was only charged to 13% (it should never be below 20%) and it was covered in soap from a crappy wash. Certainly not the way a car should be delivered.

Carvana Registered my car under the wrong name. Trying to work with support to fix this has been a massive pain. I am constantly being passed back and forth between "Advocates" and "Executive Resolutions" members. It has been 5 days since I caught the mistake (Carvana did not catch this). No clear timeline for a resolution has been provided. I have spent so much time on this.

The purchase and delivery went well. After we took possession of the car, we realized it does not have Apple or android audio CarPlay. This was a big selling point for us. We needed a car with this because we spend a lot of time in our car and our previous car had it. The description said it had it, but it definitely does not. I called and talked with customer service about this and she offered me $100. That’s all she could do. I told her we called a dealership and it’s going to be at least $350 to purchase the correct radio and 175 to have this radio programmed with it. Not all radios can be programmed for it, it has to be a certain radio, and that will have to be purchased. I told her we were gonna be out close to $500 to have this feature put on the car and all she could do was offer me $100. I don’t want the money I just want her to offer to have it installed for us or give us enough to cover it at the dealership.

Well this is my first time buying from carvana and I can say I’m impressed with the buying process. Very easy going and honestly quick. Transportation was ok. My car did arrive with transportation damage but again carvana has the 100 day limited warranty. Overall I am satisfied with the process and will more than likely buy my next vehicle from Carvana.

By far the easiest process I've ever experienced. The selection of vehicles is huge and there is something for everyone's needs. I didn't have to sit in a dealership for hours which was probably my favorite part. Once I chose my vehicle, Carvana delivered to me hassle-free. They're even handling my registration and plates. I 100% recommend Carvana!

Buying process is easy and has become my preferred method, 2nd car we have purchased from Carvana. The odd part is both times the cars were dirty, was surprised more time is not taken to clean the vehicles and do basic fluid top off (washer, coolant, etc). Overall it beats the dealership haggling but please take a little more effort cleaning the vehicles before pick up. Weird spending $35k+ on an almost new vehicle that is filthy.

Overall the car, Kia Stinger GTS, is really nice but there was obviously no pre-purchase inspection performed by Carvana as advertised. The cabin filter had a bird's nest in it and it was disgusting. The coolant level was so low that the car's fans had to run after turning off the engine just to cool the engine down and the oil was filled so high that it was way over the full mark on the dipstick. Also, I couldn't get the oil filter off because Carvana's tech tightened it on way too tight. The drain plug was also screwed on way too tight.

I will recommend Carvana to all my friends, family, and acquaintances. The driver called me, I gave precise instructions at the easiest way to find my apartment. The truck was delivered on time. The whole process took very little time, and I was pleased with the delivery. The driver was friendly, knowledgeable, and took good care of Red Sonja. I've run out to the country, she handles beautifully, runs smooth and quiet.

Carvana was excellent. I bought a 2018 f150 and I noticed transmission issues right away. I looked it up Online and ford has a class action against them for these transmissions so I didn’t even want to Get warranty work done and get another busted one. So I called Carvana and told them and they let me pick out a Dodge Ram and swap the Ford with no issues at all. I was surprised, their 7 day guarantee is absolutely legit. The only thing that sucks is I paid $1200 to get that f150 sent to Texas from wherever it was and it’s non refundable, so I did get screwed on that end. But they kept their word with the 7 day and I figured it would be a huge hassle.

I finally decided it was time to buy one of my attainable dream cars; a Jaguar F-Type. I decided to go with Carvana due to the ease of buying the car online, something I have never had experience with in the past. It was, indeed, extremely easy. You guys gave me a fair offer for my trade and offered plenty of options for Jaguar F-types to purchase. I found (what I thought) was the perfect Jag. In the days leading up to the purchase appointment day, I lose many hours of sleep in excitement and looking at YOUTUBE videos of the F-Type.

I initially thought I had found a better deal on this car at a local dealership, but after spending three hours there, they tacked on over $4,000 in ‘mandatory’ add-ons. Since they wouldn't budge on the fees I bought this car from Carvana on my phone in just five minutes—while still sitting in their finance office—then walked out on them. A few days later, I picked up my new car from the vending machine, which only took about 20 minutes total. Carvana truly is the future of car buying, and I wish I hadn’t wasted my time with the dealership.

I've never used Carvana before, but I was so pleasantly surprised at the ease of the entire process, from pre-approval down to actual purchase. Every step was streamlined and easy, and picking up my car took less than 20 minutes. I'm a forever Carvana customer now, and I've already referred another customer who had the same issues I did with her previous car. I've had my Tiguan for a little over a week now and I absolutely love it. It feels great to know I'm in a vehicle that's safe and comfortable for my whole family.

I purchased a 2017 Buick Encore with low mileage. The delivery was on time. The two gentleman were very friendly and professional from the beginning to the end. I am very happy with my purchase and the whole process. I would and have recommended Carvana. Thank you for all your help and patience.

This is my 2nd purchase and I love how easy Carvana makes it to buy a car, I work at a dealership and I have been selling for about 20 years I still prefer to buy from carvana, the only issue was my first Tesla I bought on Jan 25 looked like it just came out of trade line, was dirty and had paint marking everywhere, this was not carvana standard but carvana swap with another and that was great,

I needed a new vehicle rather quickly, as my job requires me to travel. I was recommended to Carvana from a friend, and rather enjoyed the car shopping experience. They were able to give me a rough estimate of what my monthly payments would be based on a soft/quick credit check, which was very nice. They also had options for no money down/no down payment, which was very helpful given my current financial situation. The purchasing process was very straightforward and easy, and I was able to easily purchase and schedule a delivery for my new vehicle in a relatively quick time frame! When the vehicle was delivered, the driver was very friendly and helpful, and I was able to hit the road in no time afterwards! Many thanks, Carvana! Great shopping experience and I hope to do business again with them in the future!

I purchased a 2022 Ford Mustang Mach-E and paid the non-refundable fee of $690 to have it shipped to my closest vending machine. The purchase went smoothly, except the car was only 58% charged and wouldn’t be able to get me the 100 miles home. Little did I know that it really wouldn’t have got me that far on the freeway. I plugged in to the charger on site and after 30 min it was clear that this was going to take forever. The salesman pointed me to the nearest fast charger and I headed over there. It was in use, so I then had to find another and finally after an hour there I had enough charge to get home.

Loved this whole process, been great! Only issue I have is the drop in my car's trade in value, $3k from one week to the next. The week before the transaction, it was valued at $16800. The week of my transaction, it had dropped to $13800. I get market fluctuations but not to the tune of nearly a fifth of the value.

My experience was easy, quick and simple. I love the way everything was self explanatory and easy to navigate. I was able to know right from the beginning how much my payment would be and my car’s trade in value. I also exchanged the first vehicle I purchased and that process was so simple and easy also. Staff was very friendly and helpful.

When my car was delivered it was delivered with less than half a tank of gas, a broken key fob which wasn't pictured when I ordered the car, and less than 5% oil life. Trying to get any of these things rectified was a complete headache. I was told to go to a dealer to submit a claim for the key fob even though IT WAS NOT MY ERROR. My first experience with Carvana was a few years ago for another vehicle and the service was IMPECCABLE. They even had someone come to me to rekey my car on the spot and the car had oil and gas. This whole experience completely took the joy away from me.

Was a pleasant. Very easy experience. I got great car at a decent price. And I didn't have to go to a car lot and deal with pushy salesman or woman. I would highly recommend Caravana to my friends and family. Car was very clean and just as advertised on the app. I enjoyed the experience.

I was a bit leery about buying a car online and I spent a great deal of time researching and reading reviews of Carvana. I finally did the preapproval process in early December (2024) I was pleasantly surprised with the interest rate offered to me despite my less than stellar credit. It was significantly lower than what several dealerships had offered me. I spent the next two weeks browsing Carvana. I should note I knew due to my credit, budget and money to put down my best bet would be an older car.

Still ain't been able to get my notary to get done. Cause I can't figure out how to get to the site to do it. This is what I mean. Just gives you the run around and won't let you do nothing to get out and complete everything. Getting very frustrated with this.

This was my first time choosing Carvana and I was skeptical and nervous at first. However, the entire process was so smooth and painless and we absolutely love the vehicle!!! We purchased the 2018 Volkswagen Atlas, the carfax was provided with details on the car including minor dent and scratch from the moment we chose it and began the process. It was quick smooth and painless. It made buying a car fun vs stressful! After my down payment part was completed I had a few questions about it all so I reached out to Carvana customer service and the response time was the fastest I have ever received and they were so patient and kind and answered all of my questions thoroughly!

The Process went really smooth, everyone was Friendly, Polite and Helpful. Thanks Carvana! The day of delivery it was brought to my front door, I just sent some Documents to his Phone, test drove the vehicle and I was all set. I am very satisfied with the purchase. Thanks, Carvana for making the whole process so smooth.

I usually dislike shopping for anything, so this experience was fantastic! I have always found it frustrating to visit dealerships, where they put you in an office and then go talk to the "big guy" to discuss financing options. I loved being able to shop for a car while knowing exactly what my financing would be!

My car arrived with many scratches on the hood — not disclosed prepurchase. CV and its warranty company Silver Rock refuse to pay for repainting nor to refund my shipping charges if I refused the car. The same vehicle has a broken gas strut so the MINI’s left rear door only opens manually. The car arrived clean at first sight, but then I discovered LOTS of hair and fur under the driver’s seat, scuff marks on seats and doors that wouldn’t come out, AND many leaves under the hood. Carvana said the vehicle still had 2 months remaining on two manufacturer warranties — turns out they expired six months before my purchase! I am so disappointed with the scruples of Carvana. Buyer beware!

I am now a true CARVANA customer! Great service from the beginning to the end. Speechless! Everything was quick and easy. I will recommend my family and friends to CARVANA. They are clear on all the fees and gave excellent customer service. I enjoyed the coin the the slot and my daughters had a blast watching our Tesla drop on the show room. I love my Tesla.

Overall, the experience was pretty good.

I picked up the car after going over Carfax, paperwork for Pre-delivery and nothing was done to this car, the air filter was full of a half inch of leaves, dirt and had to be years old or the original. Battery was low so the car work charge work right so I had to replace and reprogram first week, the interior and seatbelts work so dirty like construction workers used it. The underside of the seat belt was black and brown from dirt, the color was light tan, lol. No floor mats. I had to do clay bar on the paint for two days, the rims were quickly spayed like a at home job by a 16-year-old. The car wash took paint off. I will have to buy rims, all this need was a professional detail and going over and basic maintenance but they did none of that. Very disappointed, they're only response, "You can return it in 7 days."

When purchasing a vehicle via pics and decorations, I feel it is of the utmost importance to have all variables taken care of. While my experience was good I did have a tire or Two that is worn out. Now I’m having to make appointments, etc. in order to try to get the issue resolved. Also tires don’t match, etc. Not worth returning the vehicle for but an annoyance nonetheless. Also my appointment for deliver was postponed and I had to rework my work schedule to accommodate the change.

Extremely easy to purchase a vehicle using the website. Customer service was responsive and coherent. The 7 day money back guarantee was a lifesaver, realized a car wasn't for me and they came on the next available day to swap them out. I literally clicked a another car I wanted on the website and they gave me a quick call and we were good to go. The delivery guys were just as excited to deliver the car as I was to accept it. Exceptional process so far.

I will purchase and suggest my family and friends purchase through Carvana in the future. The process was quick and efficient. Much less stressful and time consuming than purchasing through a car dealership. The initial purchase process took about 20 minutes and pick up the vehicle took and another 15 minute. I have NEVER purchased a vehicle from a dealership in under 4 hours and had someone try to upsell me on everything and not listen to my wants and needs as they pushed for the highest commission possible. For that reason I will use Carvana again.

Dealing with your company was exhaustive - all because you had no option for confirming my loan other than a phone call to a single specific number at the Virginia Credit Union. Unfortunately, the credit union phone service was being updated - and because of this, I had to wait several weeks for you to release the vehicle to me. Terrible customer service and a complete failure to provide a viable option for something so simple. Please do better!

I sold a car and then bought a car. The no games and straight forward process made this the best car experience I ever had. My pick up of my new car was at a Kiosk and that was a fun way to get the car. The staff was courteous and explained everything.

This company has shown zero regard for the customer experience. On the day my vehicle was supposed to be delivered, I didn’t get a phone call—just a text informing me that my delivery was delayed by 10 days. After multiple chat conversations and calls with customer service, all I got was empty apologies—no answers, no accountability. No one could tell me where my vehicle was, why it was delayed, or how they planned to make it right. Meanwhile, I had already returned my rental car the day before, trusting that my scheduled delivery would actually happen. Being left without a vehicle for 10 days with no explanation and no solutions is completely unacceptable. This company’s lack of communication and disregard for its customers is beyond frustrating. Absolutely appalled.

Love the technology and almost everything about my transaction. There is one thing that went terribly bad and customer Svs (asked for supervisor) said they were just sorry but didn’t offer anything to fix the problem. I asked to speak with that person's supervisor and he said he’s the end of the line. There is no one else. I ordered a car and drove 6 hours to pick it up. I got a hotel room for the night and settled in. (I paid $1600 for shipping.) Carvana email me at the very last hour the night before to tell me the car was delayed. I couldn’t get out of my hotel room because of short notice and had to make the 12 hour round trip again a week later to get my car. Because of this type of customer Service it pretty much ruined all that is great about Carvana. Please get better handling situation that were caused by Carvana and consider all the hurdles that customers go through.

I could not describe how efficient and fast the service was. Will definitely use Carvana in few years because of the experience I had. Everything was right up front and in the open. The tiny bit of damage reported on the car looked less than what was reported. Thank you.

The initial process is simple, and the vehicle is exactly as portrayed on the website. What they don't tell you is that you have no control over the payment process after that point, especially if you have a third party lender. If you intend to put down a down payment beyond what is necessary to cover the difference between the vehicle cost and your maximum loan amount, you have to know up front before you enter any loan information and subtract your intended down payment from your listed loan amount. They don't ask about a down payment and don't offer any option to adjust your loan amount to account for your down payment. They also don't inform you up front about all of the additional information they require, and give you a limited time frame to provide it or risk having your purchase canceled or your pickup date changed.

The purchase process was super easy. I applied for financing and completed the purchase in 15-20 minutes. It was so much better than any dealership experience I've ever had. On delivery day, the driver arrived at the early stage of the delivery window, and was friendly and professional. I have no complaints about the purchase or delivery processes.

It was really easy for me to find a car that fit my specifications, including the body type, mileage, and price. I went in person to pick it up and compare the photos with the actual vehicle. The photos were accurate and there’s a 7 day return policy, which really made me feel better about my purchase. The staff member who assisted me, Janae’ F., explained all the forms and payment options. She made sure that I had a complete understanding of everything and was able to access all of the information about my purchase on my own.

They lost the key to my vehicle with delayed delivery. They then couldn't reprogram the key in time which delayed delivery. After hours of calls and text chats, I was told the delivery would be the next afternoon. Then the vehicle missed transit and delivery was delayed several more days.

2nd purchase from Carvana, went of just as easily as the 1st. No problems whatsoever. Will purchase our next one also from carvana. The financing was easy as well. Whole sale completed in about 1 hour. There is no referral incentive, but I would still recommend them to anyone that asks.

So I will start from the beginning. They missed my delivery date twice. Vehicle rims were missing paint, dents and scratches all over Vehicle, holes in bumper, engine oil leak, transmission shudder, just horrible. But thanks to Silver Rock they are taking care of me. Silver rock is Carvana's insurance company. They are great.

My biggest complaint with my purchase is that nowhere was it disclosed how much cosmetic damage there was to my vehicle. There are way more scratches than the single one disclosed. It looks like someone side swiped something on the drivers side with the vehicle. There are numerous paint chips all over the car. There is damage to the drivers side taillight. The entire windshield is so pitted that it is very difficult to see when the sun is shining...which is ALL THE TIME living in New Mexico. It will need to be replaced. The car was also not very clean upon arrival- there are chips and other food crumbs in between the seats and there was a bad odor in the car. If not for this the experience would have been satisfactory. Considering how much I paid for this vehicle, I expected it to be clean and not damaged.

The gentlemen that delivered my car were very polite and kind. The entire delivery went smoothly. Unfortunately there was a couple things that could have been better. There was absolutely zero windshield wiper fluid in the car upon arrival (which was terrible in Ohio in January). Also, the oil life was only 35%, an oil change before delivery would have been a nice touch. Also the inside of the car was slightly dirty and could have used a quick detailing before delivery. Overall happy but for $35k would expect a little better presentation.

The experience of buying the 2021 Mazda 3 was great and the representative at the Frisco location was very friendly and efficient. BUT, the car was dirty on the outside and had TWO lights on - one for a front right running light that was out and one for a malfunctioning tire sensor. We were given a card to take the car for repairs. Q1: Why weren't these two issues fix prior to us picking up the vehicle? Q2: Why do we have to pay a $100 deductible for the repair of these two pre-existing issues? Q: Why wasn't the vehicle wash prior to us picking it up?