Carvana Reviews

Bait and switch. UDAP/UDAAP. FTC. CFPB. DOJ. Please look into whether pattern or practice exists related to consumer harm. Funds wired BEFORE delivery of product, and order cancelled, and Carvana as merchant refused to refund money transferred in good faith. UDAP. UDAAP. Buyers beware. Poor customer experience.

Love the purchasing experience, easy to find the kind of vehicle I want and offered a decent payment plan that I could afford. I just wish that the flaws were a bit easier to see on the vehicle listing. My radio has to be replaced due to a broken screen which I don't mind doing, just wish it was displayed on the flaws section.

As a repeat Carvana customer I was expecting the same great experience I had the first time. Wow, was I disappointed. My car arrived on time and the delivery driver Nicole was wonderful. Not long after she left we went out for the evening, leaving the 2024 Tucson in the driveway. Upon our return there was a large puddle of oil in my driveway.

I love my car, there were a couple more blemishes and crack in windshield than what was shown but the car was scheduled for pick up then delayed and that was very disappointing. Also paid $1290 for delivery and no compensation for having to wait 3 days longer. It is a convertible and I had plans that weekend.

Like my first purchase, my second purchase went even more smoothly since Carvana had some of my information already. It was just a few days between picking out a car and receiving it. Seriously NO HASSLE at all. And, it was delivered right to my door! I will always use Carvana to buy my cars.

Although nothing was addressed during the buying process, I had an expectation that the car would be clean and have a full tank of fuel at delivery. Neither was true. The online buying process was easy to use.

Carvana delivered a 2023 Audi A3 with a slight dent in the passenger door and after bringing it to their attention (along with Silver Rock), with pictures, neither addressed the dent and considered it acceptable. The car was over $30K and the principle of selling a car of that value with dent is unacceptable. Otherwise, the car is beautiful, but either Carvana or Silver Rock should've addressed the dent.

Overall, I am pleased with the experience. However, I do wish all the defects would have been properly reported from the beginning. There is a 1/2" scratch on the windshield on the passenger side that follows the entire path of the wiper blades that wasn't reported. So now I have to get estimates to fix. This should have been reported initially since this should fall under safety.

TOTALLY SCAM, This is my first and last time buying car from Carvana. NOT RECOMMEND to anyone, The car they show you online when is arrived the reality is totally different than expect, I swipe car 3 time and all car has cosmetic damage which they not show in the purchasing list. Finally for third car I was almost about to return (Look like somebody done the hard scratches by Knife on the car. I send them All photo evidence and also spoke the delivery guy who came to deliver the car) but they say they will take care me. Don't worry. But after paperwork done they say is second car (19000 mile 1 owner personal use). "It has to be some cosmetic issue. We are not able to fix it," Also I got the inspection violation ticket which I supposed to not gate before 10 days after purchase according to Carvana (I went to the state parking authority. They say, "You have to talk with Carvana.").

The lady that delivered the car was amazing and had great manners. Even used sign language and made sure I understood fully. I got a 2014 Soul! And it is a great car. For a used car at a great price. I recommend Carvana for those looking for a used car with a limited credit score.

I've purchased many cars and have always gone to dealerships. I normally purchase higher end luxury vehicles so I've never worried about needing to check things like if brakes need replaced since most reputable dealerships do all of this before selling you a high end car. I decided to give Carvana a shot since they had the car I was looking for (S Class Coupe) in the color and interior I wanted which is hard to find. The car drove fine until I realized just a week later there is squealing when I brake. The Mercedes dealership said the car had about 10% left on brakes and they also found an illegal police laser jammer system hardwired in the car.

I was very happy with the initial process of shopping for a car online and I liked the platform. The issue I had was when my car was dropped off the advocate did not do her job and walk me through all items with the car. She also was late and said she would be there much earlier than when she arrived, which makes me wonder if the issue happened on the road and she's not disclosing what actually happened.

Misfires and hard shifts from the transmission and a week later after the 7 day same as money has run out and I'm still trying to get thus fixed. No code so they refuse to repair anything even though the techs went on a test drive with me and counted the misfires with the tool and felt the hard shift. I'm still being herded around to different shops being told, "If no code we won't fix it."

This was the most smooth transaction I have ever had buying and trading a car!! They took my car, brought mine to me. When I purchased it, it did not have a dent in the trunk, it happened from Carvana and they had already told me about it and said I just need to schedule an appointment and they would take care of it.

Horrific. What should be a fun experience has been a nightmare. Purchased a car, told all paperwork necessary for financing was received, accepted, contracts being completed. Followed-up as I heard nothing from Carvana, and then was told the car couldn't be found, order had been cancelled, confirmed that I hadn't requested the cancellation. No one at Carvana has an answer as to why this happened, where the car is, there are no supervisors that I could speak to, told numerous times that ticket re this incident had been generated, a supervisor would call back, and no one has called.

Everything from start to finish was a breeze. My truck came right on time. The only thing I will say is that there were some scratches that were not listed in the photos and a small chip in the windshield that wasn’t in the photos either, but it’s a used truck so nothing that was a big deal. I read a lot of horrible reviews but my experience has been excellent and I will purchase with Carvana again.

You sold me a car with a dead battery, 4 quarts instead off 5 quarts of oil, empty coolant tank and slapped new brake pads on worn down rotors. All knowing that the warranty would not cover this as it is wear and tear things. I have only had the car 2 weeks

I purchased, and kept, a 2019 BMW 530e. Overall, my experience was positive. I took the car to a BMW dealer for an inspection after purchase and its condition was judged to be, on the whole, consistent with Carvana's inspection. The delivery process was mostly positive. The vehicle was delivered outside the window that I had selected, which was inconvenient with kid/school schedules, etc. That said, the gentleman who delivered it was great. He was friendly, he knew what he was doing, but was also able to make things a little more casual. It is a little intimidating ordering a car online, but he helped it feel a little less like a monumental purchase (or mistake). I appreciated the 7-day period; it was a big reason that I was comfortable going through with the purchase. Since I kept the car, I have no feedback on the return process, of course. The area that I am the most critical is that of the warranty/condition process that is available to new purchasers.

If I could give 0 stars I would. The experience was terrible from the beginning and should’ve been a clue. I was contacted on a Wednesday after attempting to purchase a vehicle that I had to meet requirements or my sale would be delayed or possibly canceled. The vehicle was supposed to be ready on that Friday but after the purchase was completed I was told that it would be delayed until the following Monday. Once the vehicle was picked up, within 15 minutes the dashboard lit up. It was taken to the dealership where they stated the computer had to be replaced. Upon further inspection the vehicle also had an oil leak.

I purchased a used 2018 Mini Cooper Countryman from a dealership in Oklahoma City. The car was in great condition. The whole process was very smooth. The salesman was very laid back and let us test drive the car with no pressure to purchase it. I would recommend purchasing a car through Carvana anytime.

The process is clearly designed for consumers who want to either finance through Carvana or pay cash. The process is made more difficult for consumers who wish to finance through a third party. It's unfair and maybe even tying. You guys are going to get in trouble for this. Look at the very first entry point. The icons for financing through Carvana or paying cash are big and bright. The third-party financing option is in sentence case. I thought it was a subcategory under the cash option, so I was goofed up right out of the gate. At every turn, there was a problem because your system discriminates against consumers using third-party financing. That said, I love the car. And I hear from a friend that the process is smooth as silk if one finances through you. No surprise there.

This is my eighth purchase. Carvana has never disappointed me. If you aren't pleased with the car you purchase, they will give you a week to choose another. I've never found a dealer that offers the same! Again another seamless transaction. They deliver my new car. purchase and haul off my trade in. I am highly satisfied!

I was pre-approved thru Carvana with a $790.00 down payment. I paid that exactly 2 weeks ago today. I submitted all requested documents except for proof of insurance which I was going to purchase the following day however NC was hit by Hurricane Helena. We had no power, no cell service or anything. When I was able to get cell phone service there was an email informing me that I had missed a deadline and the vehicle was no longer available. I was heartbroken. Keep in mind that I'm currently working with FEMA due to damages to my home. I spoke to an advocate on Monday 9-30 and she found me a different vehicle but failed to mention it had an additional shipping fee of $690 and was coming out of Florida.

Carvana has no excuse for making this attempt to buy a car from them such a horrible experience. The side by side images explain it all in a nutshell. Not only have they failed to issue a full refund as of 10/9, they initially threatened to keep the $990 shipping fee on a tentative 10/15 ship date, for an order they failed to process. I was told by 2 customer service associates that they received authorization on refunding the full amount, due to their error. Now it’s complete silence from Carvana. The truck is now in the process of being sold to another buyer. I have filed claims with my bank, and the BBB. Next step is filing a lawsuit for the full amount plus any expenses incurred. I took out an insurance policy on this truck, initiated a sale on my current car. They have stolen so much of my time, and added a huge amount of stress, for nothing.

This is my second experience buying a car through Carvana. Both experiences are great. Very happy with the delivery process. Driver kept in touch throughout journey down to Vero Beach, FL. Delivery was prompt and right inside delivery time window. The was exactly as shown and explained. The driver went over the details for going forward and sloughed me to do mini-test drive. Driver was very professional and.

I wish I could give this company zero stars. I was so excited to choose this way of purchasing a vehicle and trading mine in. However, before I could complete the purchase, I was informed of an issue on my title to the car I was trading in, which resulted in not being able to complete the documentation required by the Carvana set deadline. I spoke with someone on the phone, and someone in a chat, who told me that holding the car was not an option, and if I wasn’t going to receive my new title within the next few hours, I would need to cancel my order. The woman on the phone confirmed that both my down payment and the shipping fee of $990 would be refunded if I canceled. So seeing as how I had not other options, and I would not be out any money, I cancelled.

Besides the fact that I lost a day's pay waiting for the car to be delivered that ended up being delayed with ZERO care or compensation. The details of the car said 3 imperfections, well the car had WAY MORE. Scratches in MANY different areas, paint missing, spare tire missing … Told that’s regular wear and tear. Whether it is or it isn’t, it’s not what your website said! And to be completely honest appears to be false advertising, which if I have to look into further I will. So missing work and now having to pay for the repairs because Carvana is not stand up company to honor they were wrong and fix the problems. Not fair to the consumer. DO THE RIGHT THING!

To start off they sold us a broken car that broke down then wanted us to pay for a tow to the closest shop they had. We had to have it toward home which cost $500. We ended up trading in the vehicle for another which they rescheduled the delivery causing us to gave to pay for a rental for a while. Then never refunded us the delivery fee like promised. This company is the WORST!!!!

I am not satisfied with my purchase, I was not given all the information concerning the car. The pictures on the site was misleading. The car started to drive badly only after the 7 days. The bumper and light figure are falling off. Just Holly just satisfied with my purchase and the misinformation that I was given by representative.. The car was extremely dirty when it arrived even the person that brought the car said, apologized over and over about it and offered me a voucher to have it cleaned out or detailed. I should’ve said that was a red flag at that moment.

Online process was amazing. Carvana offered more than I could find anywhere else for my trade-in. Beat Kelly-Bluebook value by a few thousand. Upon delivery things went south. I immediately noticed cosmetic damage (missing levers to fold seats) on my 3rd row. Delivery guy assured me that money would be taken off my final price and took pictures of the damage. Not anywhere in Carvana's policy. So now for the last 2 weeks I've been chasing down the warranty company and a body shop to get the fixes approved so I can have a Complete vehicle. I found another major issue on day 3 of driving the car.

Originally I thought I wanted a Jeep Wrangler but it wasn’t for me, and Carvana gives you 7 days to see if vehicle is for you or not, which is cool! So they gave me no hassle to return the jeep and found my fav ride, got her tinted, I am a happy!

Disclaimer: I have purchased two other vehicles from Carvana and had a great experience. I started a new purchase on 10/08/2024 and it was a complete nightmare. Horrible communication throughout the entire process, they advertise price drops on vehicles but then add that price difference back into the shipping cost. The shipping costs on all vehicles has gone up drastically and those fees are non-refundable, even if you decide you do not want to keep the vehicle.

I bought a car for cash. I did not have US documents yet as a new arrival from Britain. The day before collection, they canceled my purchase because they don't view foreign passports as valid identity confirmation. Later that day, they pulled the full amount from my account and the advisors delay the return, saying it will take three weeks.

I bought a car from Carvana and I must say that Carvana supercedes my expectation. The process was super easy and smooth. I could not believe how easy and stress-free it was. My car was delivered to my door free of cost. All paperwork was handled for me. Carvana is the place to make your purchase of a motor vehicle. You will not regret it.

They had the truck I wanted at a price I was willing to pay. It was a little annoying at first getting my own bank to do the financing but after that was figured out it was smooth sailing. The thing I'm annoyed about is the weathertech floor mats that were pictured with the truck were not with it and I ended up ordering a set. The mats provided with the truck were just universal junk.

The sales process was easy. The delivery was spectacular. The representative who delivered the car was especially nice, professional and courteous. She made me feel very much at ease about the entire process. I am so happy with this car. It seems like a real miracle to me. I am so grateful to God for this blessing. I thank God.

I had a really great experience with Carvana. The only issues I ran into were due to self financing. I had to jump through a lot of hoops between carvana and my loaner. This slowed the timeline down. Carvana does not list out the eternity of items needed all at once, so I kept being surprised by things I could have already given them if I had known about it earlier.

Got the Ford Maverick Monday evening Friday, started having issues Saturday, called a tow truck to come and tow it home. Searched Google for a few possibilities of the issues. First one was to buy a new battery that didn’t fix the issues, googled more possibilities, narrowed it down to a bad cable connection which they already know about and just didn’t fix it a bad ecm which I’m 100% sure they knew about and shipped it to me anyway.

Why are dealerships still open when there is Carvana?! Easiest purchase I have ever experienced. Purchase price is fair but my trade in price was thousands more than anywhere else offered. Liked it so much we bought 2 vehicles within a week. Looking forward to buying again when I’m ready for another used vehicle.

This car came a day late but it was much more than I expected. I’m pleased with my purchase and would recommend to everyone. The car drives like a Mercedes Benz. The power is much more than advertised. Overall this car is a A+. My turns 18 soon and I will be purchasing another vehicle from Carvana.

Carvana has been a great experience, and the customer service is over the top. Only thing I would recommend for customer service is how dramatic the advocates are when you mention the issue you are having, they are overdramatic but after you get over that weird hump it's smooth sailing with them. I swapped out a Ram 2019 1500 Laramie with a 2019 Ram 1500 Limited no questions asked and they transferred my shipping fee so I only had to pay that one time. Reason for the swap was mostly because I wanted more options that I thought the Laramie came with. I recommend looking at the manufacturer window sticker document on the vehicle if available. It will be the most accurate. I financed inhouse with Carvana. They made that as easy as it gets.

Purchased a Subaru Outback with the VIN number **. I took it for an inspection at my Subaru dealership and found out it had no brakes and dry rotted tires with one that was bald barely legal. This was on a Friday Saturday and needed the vehicle to get fixed due to safety concern. I contacted Carvana about this issue. They told me to get with Silver Rock. I submitted all documents to include dealership diagnostic findings. I’m just waiting on a refund for the safety repairs. Please make this right. You shouldn’t be selling cars with dry rotted tires, that are nearly bald and bad brakes unless you’re trying to harm people.

Drop off experience was perfect. Tim was professional and knowledgeable. He helped me understand the entire process start to finish. Quality of the car itself when it comes to tires, wipers, and the drive belt should be brand new when selling a new car. Out of pocket cost even after my purchase makes me not want to recommend Carvana overall.

2013 BMW X3. There was only one imperfection listed in the images provided and it was minor light scratches. The vehicle arrived with a scuff that was through the paint and down to the plastic/metal. I was referred to SilverRock for warranty repair and told that they wouldn’t approve the repair.

This is now my third purchase with Carvana. The first was purchased at the height of COVID in 2020 and despite being mid-pandemic, it was an easy and outstanding experience from ordering, to financing, and finally delivery. The second and third - not so much and continued to decline. My 2019 Honda Civic purchase in September of 2022 was smooth until delivery. Delivery was delayed multiple times over roughly three weeks with little to no explanation or communication from an actual Carvana human representative. The delivery driver was fantastic in his service and shared with me that there were big changes within the company and some of those changes caused conflict and issues with the shipping partners which resulted in the delays. These things can be forgiven much easier with respect to the customer experience when the company is proactive and transparent.

The car was exactly as pictured. Maybe better! The order process was pretty easy. Using my own financing was a bit tricky. Don’t make the link to do so so dang small. That just means confusion not more you-finances! But the customer service people were great in getting us straight. And the delivery person was the best! Love my new car!!!

Buying on Carvana was easy and convenient. All transactions and paperwork done online. I’ve had the vehicle for a day. When car was delivered there were many cosmetic issues that were not in the description on the Carvana website. Vehicle was delivered filthy. Delivery driver stated that car was only wiped down. After drop off took for a test drive and vehicle had a strong odor of pet urine. Took all rugs out and trunk lid. Trunk lid and spare tire under had old slimy urine cake up. Contacted Carvana and was offered $100. Car needs a full detail and deep clean. I’ve decided to try and clean up this mess but may end up just returning the vehicle before the 7 day period.

Overall the entire process of purchasing vehicle is positive. The shipping fee was very confusing though. My specific criteria for doing a purchase through Carvana was to get a vehicle with no shipping fee. The main page for the vehicle I purchased said no shipping fee. When I was well into the purchase process a delivery fee charge of 490.00 dollars was applied. I was under the impression to avoid the shipping/delivery fee I would have to pick it up in Louisville KY. I assuming the shipping fee was from Louisville to Indianapolis and delivery fee was from Indianapolis to my house. If I had known I could pick it up in Indianapolis and avoid delivery fee I would have done that.

Three cars, two of which are paid off and you still charge more than 16 percent. I don’t think they’ll be a 5th. You want 50 words? Here it is, your bank used for financing, charges way too much and for that reason, I probably won’t be buying another car.

Avoid this dealer. Wanted $1390.00 for NON-refundable shipping. Found the vehicle location, wanted to fly out to location to pick up to avoid shipping cost so I logged in and changed my location for pick up for the city it was in. Still a 1390 charge for delivery but if I log out it's free shipping for that location as you can see in pictures provided.

Buying the car was simple. However, we were told it passed the 150 point inspection. We took it in due to loud tire noise. Come to find out serpentine belt and AC belt are bad and need replaced. And worse, there's a coolant leak and entire coolant system needs replaced. Check engine light didn't come on. Come to find out, someone turned it off. Whether that was Carvana or the rental company that had it originally that turned it off, we don't know. So, now we have to shell out $700 that we don't have for repairs.

If you do not get financed thru Carvana, they don't help much. When I found out my original loan wouldn't approve a car thru Carvana, I changed my financing. That was pretty easy process. Getting the vehicle was not as easy. I was setup for delivery and it was cancelled both times. The 2nd time I didn't know until I was in the delivery window. Customer Service people are difficult to understand & one hung up on me. Once car arrived, the delivery people were great. Carvana needs work on customer service and ability to change from delivery to pickup.

Everything was amazing. The process was very simple and the delivery was perfect. The only complaint I have was the car was not cleaned properly. Now I have to spend money having it cleaned. I love my car and would recommend Carvana to my friends. Thanks for all the help.

We wanted to trade my wife's coupe that she purchased before we were married for a mid-size SUV that would provide more room for car seats and strollers. We both work busy schedules and have a baby at home, so Carvana seemed like a good solution that would minimally disrupt our lives. We picked a car, submitted our documents, and set the appointment for dropoff of the new SUV and pickup of the trade-in at our home on Tuesday afternoon. On Monday night, it occurred to me that it might be a problem that the trade-in was only in my wife's name while only my name was on the purchase, so I called a Carvana rep to ask if that was okay and he told me it was fine as long as we were both present for the appointment with valid ID.

We are repeat customers of Carvana and it was an overall good experience. Except for delivery. It was difficult. The insurance binder was good enough and then another issue so we ended up buying a car and having to wait up to 2 weeks before it was delivered and which was rescheduled. The delivery was stalled. Never was given a clear explanation but we have the Edge and it’s beautiful.

It went good, but it was raining that day they delivered the car. I was examining car and did not see a scratch at the very bottom of the paint under the driver's door. That was not supposed to be there, very unhappy with that. But other than that, it was a good experience. It's very easy to purchase. A lot better than going to a lock. Everything was done over computer.

Compared to my first time using Carvana it was 1000% better, luckily I decided to give it another chance. Would I recommend it? I'm more likely to than before but can't say it was the best way to buy a car, since the first time was so bad. First time car came at 10pm and I had to walk 1 mile to get it, plus someone lost the initial paperwork, took 3 temp tags before the plates came in, and right after the warranty period had a car door break and the door was unusable.

Picked up my 2022 Tesla Model S & before leaving the lot noticed the right mirror assembly was completely broken (swinging forward/backward). Salesperson gave me a warranty card. Email bounced when the estimate was submitted. Took the car home & had to replace tires as there were multiple damaged areas in sidewall. Incredibly disappointing experience. Avoid Carvana

The Carvana experience was a great experience for me in the beginning, it was fast easy and I loved it and had recommended them to several friends to make a purchase. But after two years and learning they have no grace period and all of the payments I’ve made didn’t reflect In the total of the vehicle or how I had to fork out so much money towards maintaining the vehicle with issues I was never made aware of and was not listed. I’d say I would note for all buyers to beware and to purchase at your own risk. I have made $14000 in payments and only $4000 has come off my purchase price. I called them to inquire why and learned about the interest you occur daily. With this being said people pay attention to your balances.

The wait time ridiculous. 30 minutes after our apt. time. Trade in seamless. The car we picked up not clean at all. Lipstick on a pig. Also second key inoperative, new ordered but still awaiting any further info on that from Carvana. We took the car in to be inspected at our local BMW dealer. Oil seal leaking, because of improper installation!? Took car to a professional auto detailer. Looks a million times better. But car should have been received in this condition! The interior still has a funk smell, installing a new air filter to hopefully help. You should be disgusted and embarrassed to had a car over in this condition. Completely misrepresented. Not happy with Carvana at all. Like the car better now.

Overall my experience has been great. The customer service has been outstanding!! The process is smooth, simple and efficient. However, the vehicle I received had more damage than indicated. On the app it noted some minor scuffs/scratches. It was delivered with a significant dent and damage to the front bumper. I was told that I could file a claim and have the issues repaired as they were not described/noted online and may have happened during shipping/delivery. So far the warranty/insurance partner, Silver Rock, has denied one and appears to be doing what they can to deny the others. I caution others that the online listing info is not accurate as it relates to damage of the vehicle.

I knew I wanted a Nissan Leaf and was looking online at dealers when I decided to take a look at Carvana. Within one week I have the exact car I was looking for delivered to my front door! Got a great price on it too, much less than the prices I was seeing at dealers. I can't recommend Carvana enough. I'll never buy a used car any other way.

Terrible experience, first I scheduled an early morning delivery (because I work nights) then got a message the delivery was delayed for a week and they automatically scheduled it for the evening, the only way to get the car was to travel over 100 miles, so it cost me the "delivery fee" plus an additional $150 to get to the dealer. Then there was the complete laziness of their staff, the car (yes still a week late, so they had time to clean it) had a large scratch on the side mirror, a large rip in the interior and modifications which were not disclosed. When I contacted Carvana they said "SilverRock is committed to getting you back on the road quickly."

Amazing experience, I work a lot and the process was insanely easy. I did everything online and picked a day and time that worked. The pickup process was literally a few initials and signatures and a quick walk around the vehicle and done in 5 minutes. I highly recommend anybody to try Carvana!!!!

Every thing went well except you did not have a relationship with my bank and it was delayed because of that. When I called some of your people had a little bit of attitude even though I had a check in hand to pay. It almost felt like it was my fault I was doing business with my own bank and not financing with you. You might want to listen to my calls and see for yourself if over all the transactions went well once all your boxes were complete. The pick up location staff was great and went seamlessly.

I was not 100% impressed. When the car was being delivered, the guy didn't even have a pen for me to sign the paperwork. That threw me off right there. After he had left, I had noticed a ton of marks all over the outside of the vehicle that weren't in any of the listed pictures. After sending pictures and reaching out, no response. After driving the car 100 miles, the oil maintenance light came on. When reaching out, they assured me the maintenance SHOULD have been done before delivery but couldn't show proof it happened. The car wasn't detailed at all. I found personal items between the seats and had to clean the car myself. For paying more than $20,000 for a car, I expected more than what was given. Yes the process was easy and fast but could've been a heck of a lot better than it was.

First I want to say thank all of you who played a part. Everything was perfect but the paint scratch up. Thanks so much for y’all service. The delivery guy and the customer service representative was very nice. I appreciate everything. I love my car. Thanks to y'all. I will tell people about y'all. Great team….

Bought a 2021 Audi A4, listed as having remote start and navigation. I received the car and it has neither of those features. I was offered a $100 reimbursement or I could return the car and lose my $700 shipping payment. I escalated the call to a manager, and never received a call back. Text and chat attempts are dead ends. I should receive money off the car for not having listed features.

The online part of buying our car was smooth and efficient, it’s when we went to pick it up that things fell apart. Our lender sent the check directly to the pickup location instead of their headquarters, which is the fault of the lender. A Carvana staff member signed for the check and overnighted it to their headquarters. Meanwhile, we scheduled our appointment to pick up the car. When we got to the location, they asked us for the check which had been sent to HQ. This started a days long maddening process of trying to locate the check at Carvana.

It took me a few months to find the car exactly like I wanted. But I was being super picky year model mileage, trim level. It was easy to search for exactly what I wanted. I did get notifications for other things, but I just waited. I used my current car as a trade-in. I was surprised at how good my first offer was, but by the time I found the car I wanted to try again for the offer was even better. The people at the pick up location were great. Absolutely no hiccups. This will definitely be the way I buy cars in the future, I did contact a local dealership to see a car and then found out they didn’t even have it on the lot. They would have to get it. I did do a lot of research both on Carvana, the model I wanted, and reviews from other people who use this method of purchase.

I was sold a car that had bald tires …all four. How could that be if you represent such a through inspection. I had to file a claim pay a deductible all in the first two weeks of ownership. They did eventually honor my claim for tires. It did take away from my enjoyment of driving my new car. I had to park and drive it sparingly for fear of having an accident. This issue coincides with the massive storm that came through Atlanta the worst time for bad tires. So very unhappy with the overall experience. Don’t think I will be a Carvana customer again.

Great out of the gate, very disappointing finish. Dirty car, paint on the wheels and wheel well liners, scraped windshield from passenger side to driver from passenger side wiper arm. Different brand wheels. New up front cause the old ones we probably full of paint. All noted after acceptance of the vehicle. Small detail but worth mentioning. Windshield washer fluid reservoir filled with water. I know the vehicle sat for a very long time. Moss growing in the crevices. You advertised blind spot assistance. Does not have that feature. It has LaneWatch. Very different. The delivery driver made excuses for the cleaners stating they had been there just a few weeks. A few weeks and you can’t clean a car!!?? Let’s get positive and why I’m so disappointed.

Nearly every part of the process was flawed. It started when someone else was allowed to start a purchase even though my purchase was under way. Happily enough, the other buyer dropped out (no thanks to Carvana) so I was able to proceed. When it came time to pick up the Jeep, I was notified by email just a couple of hours before the appointment that the delivery would be delayed for a week due to a mechanical issue that popped up (even though they had five days to notice it). Eventually the next pick up appointment rolled around. When I got to the location, the vehicle was dirty and missing several items that it originally came with.

Noticed undisclosed issues with F150 at time of pickup. Carvana agent took pictures and promised they would be addressed after purchase. After 2 weeks of going in circles with Carvana and their warranty company Silver Rock, none of the 4 issues that were documented were addressed. We wasted 2 weeks of our lives, multiple days of the truck in the shop, and countless hours on the phone getting lied to by 2 companies who had no intention of doing the right thing or even compromising. We are stuck with a vehicle that will require several thousand dollars of work just to match what the Carvana listing claimed and what we were promised.

Received a vehicle that needed maintenance done soon as I received it and they sent me over to Silver rock who only paid for one of the services needed. Now I have to come out of pocket $300 for a Brake flush to get the service light off my car.

1)The floor mats that were in the photos were not in the vehicle at the time of delivery. The rep apologized and ordered them to be delivered to me. 2) The vehicle was delivered after dark 7:45pm, and I did not see the nail sticking out of the sidewall until the following morning. I was told by the rep, that it was not covered by their warranty. AFTER I told them to come & get the vehicle and take it back, they decided to replace the tire at no cost to me.

Very simple to pick out and purchase the vehicle I wanted. A lot of choices and had to contact Carvana a couple times during the purchase with questions and was very happy with the responses. Great way to purchase a vehicle. Only concerns are the vehicle was not in Carvana’s inventory and took a week to get and only came with one key which cost me $500.00 to get a key from the dealer and get it programmed even though my trade had to have both keys.

I'm very pleased with my purchase and as my first time buying a car from Carvana, I do like the way my vehicle was delivered, on time and fast, will definitely do business again, I also like the return policy, we decided to keep our car we're happy with the quality and price, also they offered financial assistance.

I loved that once I was pre-approved, I could see the actual car payment on each car I was looking at and could choose a car that fit my budget. No salesperson to deal with, no sitting at a dealership for hours, completed everything from the comfort of my own home, on my own time. I probably won't buy or sell a car any other way moving forward. I've told a few people looking for vehicles about how easy this was.

Everything went smoothly and I'm very happy with the Jeep. I'll recommend Caravana to all my friends and family. Delivery driver was very nice and helpful. The individual that stayed on the phone with me all the way till I had uploaded all proper documents and he got a approval, Then he explained the process of delivery and what I should expect. So far everything is going good.

I had a quite frustrating experience with Carvana. I purchased an SUV, the car had a very heavy smoke smell and also a major dent which wasn't mentioned as an imperfection. The detailing is part of the 150 point inspection and they claim the car passed the odor test (#147). So this wasn't the case at all, anyone with a nose could feel the heavy smoke smell. During return the advocates also found the smoke smell heavy, admitted the issues and apologized. They approved my return and refunded the down payment. BUT the main frustration started after that. It has been almost 2 weeks and they still haven't returned the check to my bank (lienholder).

I bought a car on Carvana and paid cash. Until 1.5 hours before delivery I received confirmations that everything was fine and the car would be delivered at the agreed upon day and time. I suddenly received a phone call informing me that there was something wrong with the paperwork, of which it was claimed that only became clear at the last possible moment while they had had a full week to get this done. I decided to cancel my order as I needed a car, and I had found an alternative at a dealership close by. However, Carvana had already taken 27K out of my bank account and needed 10 to 15 business days to refund. Meaning that I could not pay for any car during that time, and Carvana does (of course) not reimburse any costs associated with their mistakes.

I can’t say enough good things about the Carvana process. It was super easy to find a car I wanted… and then being able to put in exact numbers to get an estimated monthly payment was very nice! I think the whole process took less than an half an hour - which is about two and a half hours less than sitting in a dealership. Plus the price is the price is the price.

Everything from getting a trade-in offer to car selection and purchasing process was so efficient and pleasant. This is why I will never go back to traditional dealers. The paperwork process makes all the difference! Even though technically the "active" part might've taken the same amount of time as traditional in-person dealing, but because you don't have to wait and just do it on your spare time, it feels so much quicker. Carvana also is very transparent in listing the condition of the car and never tries to strip the extras from the cars (unlike others such as AutoNation). I've bought 3 cars from Carvana and each one has no issues (unlike the lemon I got from AutoNation).

I was all set to buy a car at a physical dealership, and the one I wanted was sold 2 hours before my appointment (my fault, I know, for not putting down a deposit). I just didn't have it in me to go looking again, so I tried Carvana. I know two other people who bought from them and had a good experience, so I thought I'd give it a try. I'm glad I did. The prices are reasonable and the whole experience was very easy. I'll never buy another car off the lot again! If you're having doubts, DON'T. Just do it, you'll be glad you did. I LOVE MY NEW CAR!

We purchased a new Jeep Wrangler and the purchasing process was so easy. I had the vehicle purchased in about 20 mins. The Carvana crew made the process very clear and very simple. The delivery driver was very courteous and professional and their 7 day trial is completely unheard of and left me with a very confident feeling. I am confident that my next vehicle will be purchased through Carvana.

Best experience I have ever had buying a car. The 7 day return policy is great if the car wasn't a fit. From finding the car to walking through the payment online and signing the paperwork in person, it was all a breeze. Huge time saver! I loved the overall experience, and the car. Looking forward to our next purchase with Carvana. Telling all my family and friends!

My daughter, my son and myself all bought vehicles from Carvana. Our experience was excellent!! We just recommended them to friends who just bought a car from them and very pleased. This is the only way to buy a car now and this is the company to use! We will only buy from Carvana now on! Keep up the good work Carvana.

Everything up until receiving the car was great. But an hour before picking up my car the first time appointment was cancelled. No one on the phone could tell me why time was rescheduled. I went to location and they were very helpful with explaining the title was sent to wrong location. I did see car that day and it looked perfect. Fast forward to 5 days later I go to pick up car and it comes out with a deep scratch in the driver side door and on passenger side back door. These were not on the car when I saw it 5 days prior. I told Mike at the Bridgeville location who was working with me that day and he took pictures of those marks and told me that their repair company would be contacting me in a few days and if I didn’t hear anything to give them a call. So 3 days later I called Silver Rock and they told me they didn’t see a claim and to check back in a few days later Monday I called silver rock silver rock and they still don’t have it.

This has been the worst experience of my life. After continuously, canceling my pick up date hours before pick up they finally had to cancel the purchase. Then we picked a different car and face the same challenges. They claim it’s because Pennsylvania laws, but they have multiple pick up locations in Philadelphia, I had to threaten to call the police because they wouldn’t let me leave with my trade-in or the new car because their title work wasn’t complete hours. They held me hostage, making me sign and re-sign new paperwork over and over and over again. Worst experience ever. While I was there waiting, one person left without their new car because they were mechanical issues that they discovered on their own. Another couple left because their purchase was supposed to have a sunroof and didn’t. This was an abusive purchasing process.

**WARNING* CARVANA WON’t list all the cosmetic damages and approve any fixes to unexpected cosmetic damages whether it’s significant or not. When I got my car I noticed there were a lot more damages (front bumper misalignment) than what was listed on the app when I was preparing for purchase. The employee said he will make a note and help me fix the issue, but when I called Silverock, I got denied multiple times. I simply bought the car for a good price and minimum damage, and this is just deception. DECEPTION, DECEPTION.

The 2019 GMC Terrain is literally in the shop for the second time in a week and then you have the nerve to ask for a car payment after we have had it for 6 days lol. Never again will I buy from Carvana, ever. I will not recommend Carvana and if we were not in such a pinch I would give the car back to be rid of this company. The car was delivered not serviced with correct fluids or maintenance etc, filthy filters, no brakes that I had to pay out of pocket to pay for. A hot mess. Do better. CarvanaCare has been a disaster and I am considering contacting an attorney so the car can be made right for my son, so that is how it going.

Customer service was great from the moment I filled out the application to picking up the car. The vehicle was clean and ready to go, however, a part did fall off three days after picking it up. That’s a manufacturer issue and not Carvana’s. However, there should be some sort of protection against this type of issue.

Purchased 2023 truck with 18k miles. When arrived tires are almost bald. Even their own delivery driver noted the tires. Carvana and Silverrock refuse to replace tires on a truck I paid over 60k for because the wear is 3/32 and not 2/32. Silverrock tells me take it up with carvana and carvana pushes you off to silverrock. Highly disappointed and horrible. ANY TRUCK with only 18k miles should NOT need tires or be within 1/32 of their usable life!! Will be filing claim against Carvana.

It was easy to find out the value of your trade and know your payment expected from home. Many options to choose from. Pick up and paperwork was easy. However scratches all over the hood of the car was not shown in the pictures on the website. This would have been a deal breaker if I was buying off the lot.

I chose to return to Carvana because of the seamless and hassle-free buying experience I had previously. However, this time, I was disappointed. The car was supposed to be thoroughly detailed and cleaned, but it wasn’t. Additionally, the cabin filter hadn’t been replaced, which added to my frustration. Despite my initial positive experience with Carvana, the lack of attention to detail during this purchase left me unsatisfied. The car's interior, which I expected to be spotless, clearly hadn’t been cleaned as promised. The fact that the cabin filter wasn't replaced shows a disregard for the thorough inspection and preparation I anticipated. Hopefully, Carvana addresses these issues for future customers.

When we first received the vehicle it had a very strong stale cigarette smoke that was bad enough it was causing a headache every time I got in the car. We bought a new cabin filter which helped tremendously after about 48hrs the smell was gone. (The previous filter was wayyy past filthy) We then took it for an inspection and oil change. During the inspection they determined we needed a new serpentine belt, a whole new set of tires, a tune up (even though they are only suggested every 100,000 miles and we were way below that there were issues), and a wheel alignment. All of this work was going to cost us well over $2000. I wish I would have known these things before considering how much we are paying for the car. I definitely would have tried to get a vehicle with zero upfront maintenance.

Completely dysfunctional. I see why you’re going out of business. Slowly shutting down shop. I will never recommend buying a car from you guys. I know my monthly bill so don’t try to raise it just because I’m calling it how it is. Good luck and I wouldn’t recommend asking customer anymore for feedback unless you’re gonna actually make changes.

First, car was delivered with more scratches than shown in pic on site. Was told it would be handled. Never was, also do you not do anything to your vehicles before they are sold? It's only been a month or less and I need brakes already???? Very unhappy with Carvana. Not going to get good reviews from me.

I was given one keyless entry fob with the car. When I decided I was going to keep the car I had a locksmith come out to make me a second one. It turns out that the emergency key in the fob that Carvana gave me was the wrong key. I called asking to get it fixed and they said "You're out of the 7 day trial period and now it's my issue to take care of...". I call then one day after the 7 days. After spending $28000 with them you would think they would fix that simple issue.

The entire process was the opposite of why I chose Carvana! I hate dealerships. The price haggling. Finance haggling. Salesman haggling! So I thought Carvana was designed with me explicitly in mind! WRONG! The other haggling of my purchase were far worse than what I disliked about going into a dealership!! I could write a book on my negative experiences and they are on going 2 weeks after my delivery was delayed!!! Uuugh!!

Overall the experience was fantastic. Friendly and helpful staff, delivery was easy and punctual, and I'm very happy with my new car. My delivery person even left me a sunglasses rubber ducky on my dashboard, which bring a smile to me and my family's face whenever we look at it! I only wish I knew ahead of time the exact time limits for each step of the process, and to be prepared with all the documents I would need to upload immediately when purchasing the car. The various time limits for each stage were not clear to me, and my understanding was that I would have a few days to gather things such as proof of insurance.

The transaction went quick and easy. My error was assuming that Carvana would supply all the "keys" to the vehicle. Carvana did not do their job in getting the door keypad code from the previous owner. I consider this a vehicle access "key". I was told to contact a Ford dealer to get the code. I received estimates from $110 to $250. Carvana was not willing to reimburse that charge. Second, the title had to be completed in my name only. They would not allow my wife's name to be added as a co-owner even though she was a co-signer on the loan. For both issues the Carvana reps I contacted were very courteous and apologetic but completely unhelpful.

I bought my car on Carvana because it is taunted as the simplest car purchase you can undergo. However, I had to have my car checked 3 times for a steering issue that should have never passed Carvana's highly promoted 150-point inspection. If a customer brings up an issue the immediate next day after buying a car, I would have expected Carvana to resolve it for me, not have me spend close to 10 hours between services.

WARNING REVIEW!!: IF I COULD GIVE ZERO STARS I WOULD. Carvana changed my down payment after all fees and the full down payment had already been processed, and the purchase of my car was officially completed. I received confirmation of my purchase, only to later receive multiple emails stating that I owed an additional $2,300 toward the down payment, or the vehicle would be repossessed. I contacted the Payment Resolution team, but they were of no help. Initially, they tried to work with me, but ultimately stood firm on the fact that I had to pay the $2,300—despite the sales representative's failure to properly document my original $1,390 down payment in the system. My down payment of $1,390, plus an additional $100 payment (totaling $1,490), was taken from my account, and I received a "congratulations" email confirming my purchase.

I bought my last car through Carvana so when I wanted to trade it in this was the 1st place I came. It was a little harder this time around because I had a trade in and the system kept kicking the paperwork out and saying I missed my deadline. So I had to call to find out the lender for the trade in was not in your system. It took about 5 days for you to get my lender in your system and in that time it cancelled the order 3 times and I had to keep calling. It was very frustrating and I almost cancelled the order. I wish Carvana had been the one to call ME when the issue with the lender not in your system happened. But I had to call multiple times as the order kept expiring before your team got the lender in the system. Once the lender got added it was a very easy transaction but it was frustrating the order kept expiring as “you missed your deadline” when it wasn’t me that missed anything.

The only thing I would say is that it should be disclosed if there was a smoker that had that vehicle previously. There is a slight smell that will hopefully go away. Otherwise, the experience was great. I have recommended Carvana to 3 of my friends. I will use Carvana again in the future.

I ordered a 19 Acadia and it showed up with a bad transmission. They sent me to Silver Rock for repairs. Silver Rock gave me the run around, sending me to shops that don’t typically service transmissions. Shops said transmission is bad and they wouldn’t accept the diagnosis since the shop wouldn’t actually replace the transmission. Soooo. Car #2 was ordered and showed up with a piece of spring sticking out of the front tire! They told me they could fix it but it would take 4 days, or I could order another car. I opted for fixing the tire myself because of the non-refundable shipping cost of $1600 something.

Overall, the experience with Carvana was awesome and much better than buying a car at a dealership. The only complaint we have is that the car didn't have any coolant in it and was low on oil. The cover to the battery was also just lying in the engine compartment. If we hadn't checked under the hood the lack of coolant could have ruined the car.

I purchased the vehicle with the car battery barely charged, tires were also extremely low. 9 days after purchase I had to take it to repair secondary battery. The mechanic found several other faults with the vehicle that the warranty company wouldn't cover. The Warranty company was difficult to work with and needed to be contacted several times by myself and the mechanic to get simple costs covered. Mechanic said he was surprised with the shape of the vehicle only being purchased 2 weeks ago.

The good thing about Carvana is the self-serve buying experience, so you don’t have to worry about dealing with a dealership. However, the downside is that their customer service over the phone wasn’t helpful and argued with the customer, trying to shift the blame. I feel like I’m being punished for a problem they caused. Additionally, the AC in the car wasn’t cooling properly.

The good stuff first. The app is friendly and easy to use. I purchased a high end vehicle without seeing a salesman, thank God, with the financing and all paperwork done right on the app. My first experience buying a car online only and I was pleased. I will never walk into a dealership again, unless I need a new car. All details for the vehicle was as indicated including the Carfax information and any paint imperfections. The car runs well. Now some improvement concerns. On my delivery day, I received a call from the driver indicating a dash light was on for "park assist", do you still want the vehicle and we can fix it at the location later. Of course, I said no. I said fix it and then deliver the car.

Bait and switch offers. They made an offer on my truck based on the online form. When they came to pick up the truck, they rejected it for something that I put in the description. Both the tech and the customer service persons agreed that my description was accurate but they still wouldn’t take the car. They offered me 5000 Less. Missed a day of work and raised my blood pressure. Not good business.

I have bought over 20 cars in my time, this was the best experience ever! Professional, fast, simple and fun! Everyone I connected with, provided great service! Follow up has been great, love the car! Would recommend to anyone looking for a quick and simple process to purchase a vehicle! Selection and quality of cars is plentiful!

This was honestly by far one of the best experiences I have ever had with a car. The only reason that I put three stars instead of five is because the check engine light came on 24 hours within having the vehicle. Now we are having to deal with warranty and car service repair in order to keep the vehicle that we fell in love with the first 24 hours. The whole reason we decided to buy a new vehicle was because of the amount that we were repairing our old ones and to have this one need to be repaired within the first 24 hours was devastating. Fingers crossed the repairs go smoothly and we don't need to worry about it in the future. At least we had the maintenance package which helped.

This is my second Carvana purchase and the first transaction (2022) was much smoother, and the condition of the car matched the description. This time, I was disappointed by the lack of images / disclosure in the listing which led to a major hassle.

The car was in great condition. Exactly like the description however Carvana failed to disclose there was a cigarette smoker previous owner and the car reeks of cigarettes. They have offered to pay for a good detailing which helps since I really didn’t want to return the car. But the customer service was great, a text or message away made it super convenient buying a car from the couch!

that I was interested in and found what I needed on Carvana. Thanks Carvana for making it a super easy experience!

I purchased a truck and had a great experience. But not the second time. The first jeep had broken lock and hoses hanging under hood with battery leaking acid and tires were changed from all terrain to street tires. I sent it back for different jeep. Me and the driver didn’t notice the badly chipped windshield so they told me they would not fix it because driver didn’t take pictures of it. The driver that did delivery was the only person nice out of the whole experience. I will not refer anyone because I believe when you buy something it should be ready to go like they say how they back up their inspection

I bought my Tiguan from you last Tuesday and noticed in the front there was a bumpy ride. I was wondering what it could be. So I took it to Discount Tire yesterday and found out you sold me a vehicle with two defective front tires. I could have gotten in an accident on the road this weekend and been seriously injured. So I ended up paying $339.41 for two new tires because you sold me a vehicle with defective tires. I sent you an email through the claims and still you guys are not taking responsibility for poor salesmanship. So I would say you get an F on how you treated me. I will put my review out on all platforms for people to see. Thanks. Next time do a better job of actually checking a car.

I have had the most incredible experience purchasing my jeep through Carvana. It runs beautifully and everything about the car was as described, it was delivered right to my house and they picked up my trade in vehicle the same day, thank you carvana for helping me get my dream car!

We love the 2017 Corvette we purchased. The process went smoothly. The employees were very helpful and professional. We will definitely use Carvana again to buy another car. This is the easiest way to buy a car. Carvana beats having to deal with a dealership. I will definitely recommend Carvana to all my friends.

Dealing with an online only auto company is no fun at all. Worse their Sebastian chat is completely worthless. The process demanded that I have proof of insurance on a holiday weekend, no exception, and then re-released the vehicle for sale when it didn't happen! Wanted copies of everything uploaded, and then wanted the hard copies at pickup! However, they could not take an check at pickup so we had to finance the sale which was even more online crap. I would not wish this experience on my worst enemy. You people either have a lot of work to do, or work on your resume.

Buyer Beware: Car delayed 2-weeks, with a call just before initial delivery. Car delivered with >200 miles more on the car than the purchase time/agreement/statement. Delay was over a long weekend, and it sure feels suspect. Only 1 key with vehicle. Carvana promised to share the mechanical repair report, that caused the 2-week delay.

I was skeptical. And to my surprise; the price was within a reasonable range, it was the car I wanted, no extra fees or sales rep pitching some gap insurance or a needless extended warranty, Shyanne was great at the vending machine (which was pretty darn cool I must say), and the car is gorgeous! Why would I return it? Four stars for Carvana.

Like my new car and liked the buying experience; much easier than a car dealership. Quite satisfying selection and experience. Will recommend them to all and anyone. Plus, they stand by the car and can free warranty. What more could you ask for? And customer services are quite friendly. Good experience.

I got a call from an advocate and he gave me a bunch of misinformation and he also input an additional payment that got taken from my account that caused me to overdraft. When I spoke to another advocate after that issue he said it would take 5-10 days and that I would get my money faster if I cancelled thru my bank. I called my bank and they cancelled the payment and Carvana cancelled my purchase because of their mistake. I just got my car and its brakes are squeaking and there seems to be a transmission issue. The car also has several more defects than described in the vehicle description. I am completely displeased and have no way to return my vehicle for a different one now.

This has been a nightmare. First vehicle literally broke down hours after receiving. Swapped for another car that was a week with no vehicle. Waited months for plates and had to take off of work to get inspection done and extend temp plates because they couldn't find paperwork! It has been 1 thing after another and complete opposite of why I went with this way of buying a vehicle. Never again. Lesson learned!!

I purchased my car on Feb. 27, 2024, March 24th 2024 the transmission broke. Had to take it to Infiniti of Nashua, only to find out the transmission had been previously replaced. Infiniti called Carvana and the warranty for me, and SilverRock sent a new transmission. That took almost a month to complete (Infiniti gave me a loaner). Got a call, went to get my car, it was the end of May 28th 2024, went to get my car and had to bring it back the next day. Check engine light again.

The purchasing process from start to finish was fast and easy. There was a slight delay of four days during shipping, however overall it was a very positive experience. I would have no problem recommending Carvana to my friends.

I won't exaggerate with starting off with, "Never buying a car from you guys ever again," so I'll be blunt. The whole buying process was very annoying and took way too long. I had to call multiple times to get the Carvana Team on track or else nothing would happen (Paperwork wise). I understand that most of these cars I'm taking a bit of a risk on buying them and not being able to see them in person, but you guys left of so many "imperfections" out of the car had bought. When I was first looking at it through the website it only showed 2 light imperfections. Car shows up to the house and I almost immediately notice so many more. These are things customers expect to see and not be surprised on the day of delivery.

I took possession of the vehicle and didn’t notice that there were 2 stone chips in the windshield. I called customer service and told them about the issue and they said they would check with the service department and get back with me. The next day I got a text that read “we are sorry to inform you that the windshield will not be fixed because it wasn’t noticed prior to taking possession of the vehicle”. I got the same thing when I called customer service again to try and resolve the issue peacefully. They just don’t care.

Buying CAR was easy, but they will deliver Defective ones. They ask to go with product warranty with SilverRock (another company). CARVANA will not take any responsibility. SilverRock will approve cheap products to replace. Service is worst. My Suggestion is for Buying FIRST car CARVANA is not a best choice, for 2nd car it is an option to book and exchange how many times you want. Working with SilverRock mean you have to plan Morning 8AM to evening 5PM to wait at Servicecenter, SilverRock will not give proper response.

All of the Carvana people I spoke to were very helpful and professional. Unfortunately, Carvana's technology just wasn't as good as their people. Overall, it was better than going to a dealership, but things need to be improved. I had to continually submit an insurance binder and continually the website refused to accept it. Also, the auto bot was beyond dreadful.

My car spent half of my 7 day test drive in the shop because the radio didn't work. It got replaced but the back up camera is having issues and the brake light comes on randomly. Of course this started on day 8 so now I have to see if those are covered under warranty. Hopefully it's nothing serious. For the price everything should be in working order. The rest of the buying process was great.

Even though I was assured the car goes through 150 point inspection, I received the car with a 6 year old dead battery, frayed serpentine belts, and dirty transmission fluid that needed replaced. None of it was covered with silver rock. Prior to this, I was very pleased with the delivery and communication process. The man who delivered was excellent.

Walked in the Novi tower, Brandon I believe was our guy! He was awesome, thorough and made sure to cover everything! I would want him again! We were driving out within a half hour! I will never go to another car dealership again!!!! I spent 7 hours on a purchase for my Ford Fusion, not even offered water or coffee the whole time! Never again!

My experience with Carvana has been nothing short of a nightmare. What was advertised as a “hassle-free” car-buying experience has become a long, drawn-out ordeal filled with lies, misleading information, and complete disregard for customer satisfaction.

Bought the car once, drove 2 hours and they told me it was delayed and yet I never received a notice. Second time I bought car again for a bit cheaper, and it got the engine light on as well as some broken interior pieces when I picked it up.

Super easy. I have purchased 2 vehicles through Carvana. The second vehicle was not a good fit for me. I called and exchanged for a different one. Super easy process and no questions asked. I'll never walk into a dealership again. Docusign all the paperwork. When it's delivered it probably takes 15 minutes to complete. Such a time saver.

The buying process was pretty good. I did have an issue where the information was not 100% accurate when I put the pre order in. It said I should have a sun roof but when the car came it did not. This was minor issue though everything else in the buying process was good. However I did have an issue where the car had a flat when I got it. Carvana told me to contact silver rock but silverrock said I didn't have the car long enough to be in the system. So I was stranded. Then they told me to pay for tow and wheel replacement and I could submit for reimbursement however that process has not been easy to get all the documents and get it submitted and I am still waiting to hear back from them. If it wasn't for that I would have said 5 stars.

Overall an easy car buying process, the delivery was great but wish the guy who dropped it off would have went over the vehicle with me. After he left I found that the back passenger windows had really bad scratches on them. I called and they said nothing could be done about it. Other than that the car was in really good shape. I do believe they could do a better job cleaning and detailing the vehicle, it was still dirty on the inside and it wasn’t as clean as a car would be when buying it from a dealership. Overall not a bad car buying experience. Just wish they would pay more attention to detail and I’m really disappointed in the windows which wasn’t mentioned in the description on the website. Wish they cared after the fact about your purchase and took care of the customer but once you have the car it’s not their problem anymore.

Carvana makes it easy to buy and sell a vehicle. This is my 3rd car purchase from Carvana and I will never step inside a car dealership again! I love the speedy process, fair price for my trade-in and customer service during and after the sale! I’m a customer for life!

Car arrived a week later than promised. ‘Imperfections’ did not match the listing. Car did not have a specific feature that was in the listing (HUD). The rear license plate mount was ruined by putting the wrong screws and stripping out the nuts in the plastic backing plate. Only suggestion was to return vehicle or file warranty claim. This same thing was done to the Lexus I purchased.

Brilliant from beginning to end. Communication is clear and timely. Products are quality. Prices are fair. Presentation both online and in delivery is immaculate! Bravo! I will make ALL future purchases with this company and tell my friends and family to do the same!!! Just say NO to beating the pavement to find your next vehicle!

I purchased a 2022 Lexus RX350 from this company. The purchase and trade-in process was seamless, but now that I need to return the vehicle, well within the time frame they imposed, it's been a painful process. No one seems to have any information when the pull-out of the car can be scheduled. No one has the contact information of the department which is supposed to make the decision on scheduling. I was told that the purchase document was pulled out of their system and needs to be re-instated which may take up to 14 days. Meanwhile, I can't use the car because they're only giving me 400 miles before they start charging me $1/mile of use and I still need to pay the insurance for the car until it is pulled. What a pain!

Buying a car went smoothly as always. Love that. The car upon arrival was very dirty and filthy on the inside. I had to get a detailer out to clean it. There were food stains all over the interior, smudges all over the windows and it smelled like smoke. The car was also advertised with lane assist as I bought this for my son and it turns out the car lacks this feature.

The Carvana app was very easy to use. I was able to browse cars without the pressure of a salesman at a dealership. I was very impressed by how seamless the whole process was, including the very efficient pickup. There was a chip in the windshield at pick-up, and arrangements were made quickly to replace the windshield. I also very much appreciated the 7-day trial period.

Purchasing a vehicle has never been so easy! From start to finish, everything that I needed to provide was right at my fingertips. The online process was one of the easiest and any additional documentation that was needed was explained to me in a timely manner with an easy process to submit. The photos and explanation of any physical damages on the vehicle were correct prior to purchase. I would definitely recommend Carvana to others that are looking to purchase a vehicle without any hassle or haggling.

Very nice vehicle, but the information online and from the person I spoke with was wrong. Online the vehicle stated that it took gasoline, and before I made the purchase I spoke with someone via chat and I spoke with a live representative on the phone. They both told me that the truck was a diesel truck.

Second car I've ordered from Carvana. I kept the first one, and sent the second one back. No issues whatsoever. There weren't any "gotchas" during or after the process. They are professional and do what they say. I have no complaints about Carvana. If you're looking for a car dealer with no fees, no pressure, and not monopolizing of your time, then Carvana is your dealership. I highly recommend them.

I sell cars for a living as a sales advisor. I thought Carvana would be a great experience, but it was by far the worst process I've ever had to go through. Not only was the approval process unnecessarily long. The car came in with a broken AC. Carvana told me I could swap, but on this go around everything needed 5k down even though I just bought a car with 100 down. They do this to prevent swaps. Also the Silverrock warranty is a joke, they sent the car to Firestone that then had to refer it to dealership then I was out of pocket 500 dollars for the repair, waiting on reimbursement. This is day 11 and I still have only drove my car one time.

The imperfections weren’t reported accurately. The 2 worst areas weren’t even reported as imperfections. There are multiple big rock chips over the front bumper of the vehicle that are very obvious to the eye. There were multiple scratches all over the trunk area from luggage I am assuming. Again, not reported in the description. Also a chipped windshield that we were told nothing could be done about until it spread. Just disappointed in the condition of the vehicle overall but since this is the second Explorer we received we are unwilling to go through the process again. The first Explorer had a chipped windshield as well and air conditioning that was not cold.

Delivery and pick up of my trade it was amazing. Bill the driver walked me through everything and was very helpful. The whole process was complete within 30 minutes. The car was clean, paperwork was very minimal, just a few places to sign and was complete. Bill communicated with me during the day, I only wish I could have been home earlier in the day, I had the opportunity to receive the car early but couldn’t get out of work.

I had a terrible experience with Carvana's customer service. I was charged a $290 fee before the car was delivered, and I was also required to purchase insurance for a car I didn't even own yet. Additionally, even though I provided my Florida driver's license, I was told that I needed to have a Mississippi license in order to buy the car. As a military member, it's impractical for me to change my license every two years just because of my work location. It would be more transparent if Carvana clearly stated on their website that individuals in the military with a license from a different state cannot purchase a car from them.

When my BMW X1 was delivered, it was in the same condition outside as described. However, when I got into the car it was dirty. The inside was all dusty, and there were numerous areas that had sticky spots and in the backseat on the driver side there was looked like pop drip down the entire backseat. There was also trash found under the driver and passenger seats, the car was also delivered with only a quarter tank of gas whereas when I’ve purchased cars from dealerships in the past, they at least fill your tank up. I was kind of disappointed that the car interior was in this type of condition considering how much I just spent purchasing it.

Stress-free process!!! Approval process was simple and the terms were exactly as the pre-approval advised. Carfax up to date, and the vehicle runs great!!! Although they give 7 days to test drive it, day one had me sold!!! I will definitely shop again with them!!! Only thing I hated was the vending machine malfunction when I put the coin in the first time, but then again maybe that was to give me the real feeling of vending machine process.

We had a positive experience overall purchasing through Carvana. Using the website was easy and purchasing & delivering the vehicle all went smoothly. Would recommend over purchasing off a lot and spending hours finalizing everything. The other downside we have is that the vehicle was very dirty inside with sand in trunk and toys, games, etc. all left behind. There was damage to a seat and a crack on windshield that we would have expected to be repaired first. We reached out to Carvana and they explained those are normal wear and tear and are not repaired prior to purchase.

Bad service, Carvana wouldn’t complete any repairs. Brakes are shot, needs rotors. Suspension and steering needs work. Alignment/Balancing. Steering shakes as you drive. Steering vibrates as you brake. Returning vehicle and going to Carmax. Carvana/SilverRock denied all repairs including the battery that’s about to be dead. Not good. Will not recommend anyone.

Too many reps doesn't know what they're doing. Hopefully, you guys have a recorded line of how many times I called due to the same issues. I had to Explain the same stuff over & over. Someone from the Treasure Dept. will call. (Never called), The last rep I spoke to was named Scott. Didn’t know what I was talking about. However, He said He’d take care of the issue & never got a call back from someone. I thought I had the note on my account or the Ticket that Carvana Rep created. If I had a chance to repurchase a car from Carvana, I need to re-think it. I got the car since it was CERTIFIED; I don't know how hard it is to get a simple car wash & clean the interior when delivering the car. According to the inspection report it is supposed to be a PREMIUM DETAIL, in & out. Car wasn't clean at all. I contacted the SilverRock, whom Carvana recommended & got denied. It's a wear & tear issue.

Caravan offered me a fair deal that I accepted except the payoff amount on my loan was a bit high as I checked with my credit union. I went in to correct the error and resubmitted my trade. The new offer dropped by $2400. The payoff difference was only $176. They said they could not recover the original offer. I complained and they escalated to an advocate that said they would honor the original offer. Waited... Waited... and no update. They then changed their collective minds and said "no' can't change the lowball offer. Then charged and kept the $690 shipping charge. You can't believe what they tell you!!! Do not trust these unscrupulous "advocates."

Car was delivered with marginal brakes and tires. As these are "wear" items, SilverRock would do nothing. I don't expect new brakes and tires on a used car, but I won't tolerate a used car needing replacements immediately. I like the car and would keep it if Carvana issued a partial refund, but I am returning it.

This is my second Carvana purchase. I absolutely LOVE the convenience. Finding the car I'm looking for online is easy. I had very specific criteria and found the perfect car. Getting the car is even easier! I'll never go back to a used car dealer, and I'm thrilled about that.

From the beginning to the end, Carvana made the buying experience simple. From the financing to delivery. I was kept informed and walked thru the process. The day of delivery the driver was very informative and helped guide me through the process. I did have a crack in the windshield but that was taken care of within a week at no cost to me. I would highly recommend to anyone who is looking to purchase a vehicle to give Carvana a try. I will definitely be making another purchase from Carvana in the future.

I bought a car and checked for the disclosed damage. No mention of windshield damage. During delivery I got a call to tell me the windshield was chipped and they would replace as it was not mentioned in vehicle listing. They waited until after the 7 day period and refused to replace it. They also delivered the car without any coolant. I had a great 5 year experience with Carmax and highly recommend them instead of Carvana, who seemingly could care less.

Car was delivered a week late. Previous owner rattle caned/spray painted entire front bumper/air dam. DIY repair. Bumper needs to be sanded, repainted, and clear coated. Will have to pay for repairs out of pocket. Front of car looks bad and is very noticeable. Silver Rock said, "Sorry for you." Damage is hard to see in pictures but stands out in person.

I was a little nervous about the whole process, but it was very easy, very fast, and the best truck buying experience I have ever had. I completed my trade in and purchase at the vending machine rather than at my home, and I regret doing that due to how simple the process was. I could have saved myself a trip. Fair price for my trade in and a fair price for the truck I purchased. The communication from Carvana was so good that it was almost annoying how clear and often they communicated.

Do not buy a car from Carvana. My husband and I made a mistake buying a car from this place, trusting them that they will give us a decent car but that wasn’t the case!!! I bought a 2016 BMW i3 with them and when I drove it off the lot, the AC was blowing hot air. Carvana fixed it for us but then when I brought it home after three days later of it being at the mechanic, I fully charge it and it only gave me 52 miles on it. Mind you, it’s supposed to be 153 miles on fully charged. I call Carvana and they send me back to the same mechanic. The mechanic keeps the car overnight and next day calls me to let me know that they don’t even work with electric cars so he doesn’t know much about it but definitely know that something is wrong with the battery and that we have to take it to the BMW dealership.

BUYER BEWARE!!! That big car tower you see off the 405 is actually a giant lemon tree! Carvana's crooked business model is selling broken cars to people and hope they can't figure it out before the 7 day return period. Fortunately for us, the problems with our car were immediately apparent. Driving it off the lot to home we realized the AC didn't work. When we got it home we called Carvana to tell them, and the representative was very friendly and apologized and let us know we could take it to an authorized auto shop to have it inspected and repaired. So now we have to go driving around getting their car fixed for them, but hey, my wife Loves the car, and we figure if we get the AC fixed it's good to go. No biggie. Unfortunately this was not the case as further obvious problems with the car began to show up.

I first purchased a 2014 Jeep Cherokee Limited before me and my brother can pull out the lot. We felt a jerk a hard jerk come to find out the whole suspension. The bottom is messed up so they told us that we can return it and purchase some different which and we purchased some different purchase 2016 jeep Cherokee Limited. When I finally came we drove it OK. It was pretty pretty cool at first day as I go to press on the brace, I hear rumbling on the brakes OK so at that point now I knew something is bad so I looked at. I seen that the rotors was messed up. Brakes messed up so I called.

Comparing vehicles and setting up financing was super easy. I felt very good about my choice and the process of buying was easy.... Kind of. After I hit the buy button, I signed the SSA document I was supposed to. The email I got and the website clearly says that I gotta carry insurance before delivery. Well that's just it though. Before delivery but no immediate deadline, so I set my car delivery for Wednesday making a mental note to sign up for insurance on Monday. I didn't know it apparently had to be within 24 hours because it never said so, so I missed the first deadline. OK fair enough I guess? I set up the new delivery date and I'm not sure what happened but the insurance didn't take and while I did notice before the 24 hour deadline, I did manage to redo it before 24 hours but I was told I missed the deadline, again.

I had doubts when ordering from Carvana, but my local dealerships didn't have a great used car inventory so I decided to take the chance. Everything from the browsing, ordering, and communicating with Carvana customer service was surprisingly easy. I feel confident with the Carvana protection and Plus protection I purchased. My vehicle, a 2021 VW Tiguan, was delivered and seemed to be in great shape. However, less than 4 hours after being delivered it rained and water entered the car through the front windshield. Upon inspection, we noticed whoever installed the windshield did a TERRIBLE job. It was missing sealant in places, and plastic and metal components that held the trim in place are bent. Of course Carvana customer service said that this would not be covered because "it had to be reported to the advocate at the time of drop off." Thankfully, the car received a full bill of health from a dealer inspection.

My delivery was delayed 3 times. I had the hardest time getting any assistance on the holdup in delivery. I was worried I was getting a lemon since I was told it wouldn’t pass state inspection and that’s exactly what I got. It has been a full two weeks and the transmission is slipping and the front axles need repair which is even longer I will be without a vehicle while bring repairs. I’m not happy with my experience at all.

This is our 3rd vehicle purchased with Carvana and although the process of purchasing this latest vehicle went very smoothly I was not impressed with the level of assistance available about vehicle specifics prior to the sale. Basically we had to wait and see what tires were on the vehicle and condition as well. They state 4/32's is acceptable to which I accept but 2 of the tires were right at the limit and 2 were not even a match. I tried to get this information prior to delivery but got a run around from chatbots and a customer assistant who was unhelpful at best.

My daughter, husband, and I picked up my car from a Carvana vending machine. The process was so simple, my daughter loved placing the coin in the get the car, and the associate who helped us was so lovely! She even had confetti and took pictures of me and my daughter with my new jeep. The whole experience was easy and great.

The Carvana purchase experience was seamless, BUT the car itself was not in as great of condition as I expected when I picked it up. The car was dirty, the tires were all over the place in terms of air pressure causing the warning lights to be on, water spots on the windows, gas tank was half full, etc. I feel like the cleaning was minimal and could have easily been remedied. After getting into the vehicle, I had to immediately go to a place for air to adjust the tires (one way too high and others very low). This did NOT make me feel good about the vehicle I had just purchased and also made me wonder what else was wrong. Not a great experience for very basic things.

I myself am surprised with the bad experience, as 4 of family members have sold their car through Carvana in the past and had a more than satisfactory experience. However for me that wasn't the case. To start, I was surprised to be charged $90 for them to pick up my car when all 4 family members didn't have to pay when it was being picked up at the same address. However I did consider the fact it may be a new thing so I accepted it. But after submitting all the information and documents I was emailed saying I needed a new title with a valid address, I contacted customer service and they said the address was indeed valid and to just upload the title again.

I have purchased 2 vehicles from Carvana and both transactions have been a horrible experience, quick approval and weeks of calling and asking and waiting. This particular car, they sold by staying features that are not there, they listed it as with no “imperfections” and there are plenty of very visible imperfections. This makes me so mad because I know they will do absolutely nothing about it. Features missing “ventilated seats” and see pics of very visible damage.

I live in a really rural area and it’s hard to get to the city to car shop. I also work full time as a nurse and am going back to school full time for my Master's degree, along with being a full time mom and wife. Carvana allowed me to find my dream car from the comfort of my home without having to haggle with annoying salesman or asking my husband to step in and help play defense for me. I was able to feel safe and secure with the process without worrying if I was being taken advantage of. Every car I looked at from Carvana was top notch and in excellent condition. The process was beyond easy and convenient! The delivery driver was awesome and showed up exactly as promised and was very professional and knowledgeable in the process. They even register your vehicle for you so no long lines at the DMV!

On or about August 15, 2024, I attempted to purchase a 2019 Dodge Challenger from Carvana. They almost immediately charged me a $690 delivery fee, which I had no problem with as I was attempting to purchase the car in good faith. After sending them reams of documents to establish my identity, address, and home ownership, they had a problem with our phone bill. Because my wife set up a family account, only my number appears on the bill, not my name. The wife's name and our address is on it (she was a co-signer), but this wasn't acceptable and they would no longer finance me. This is simply the way T-Mobile does their bills, there's hardly anything I can do about it. The "advocate" I was dealing with assured me on two separate occasions on the phone that this shipping fee would be refunded "as there would be no account to tie it to."

Here's a revised version of your review: I had an outstanding experience with Carvana, thanks to Tre's exceptional customer service. His communication was flawless, ensuring the entire process ran smoothly from start to finish. Tre was incredibly friendly and made the car-buying experience quick and easy. Carvana truly delivers every time, and I’m confident I’ll be staying with them for all my future car purchases.

Buying was so easy we didn't realize we had been approved and we were getting the car at first, the jeep has been great for us, running great, looks great, definitely recommend Carvana and we'll probably use it again for our next car within the next year, very happy with purchase

Purchase and delivery of the car was quick and easy. The descriptions/pictures of the vehicle were helpful and accurate. The delivery person was helpful and pleasant and the Jeep was completely cleaned prior to delivery. The process went about as smoothly as possible. I would absolutely use this service to purchase a vehicle again and highly recommend to anyone looking to purchase a vehicle.

Great Experience and Customer Service. Easy process on my new purchase online. No Hidden fees. All clear black and white and what you're getting. I had my car for 10 days now and drives brand new. 150 inspection on every vehicle. It's what is expected on every car purchase. Will purchase from Carvana again and let people know on my experience.

The search and purchase portion of my order was effortless. The pickup went smoothly. But, the instant I took possession of the vehicle and noticed some non-disclosed issues requiring repair, Carvana wiped their hands off me and passed me over to their insurer, SilverRock, who proceeded to dismiss almost every concern except for faulty brakes. Despite spending over $23k on my vehicle, I’m out an additional +$1k (so far) for necessary repairs, including keeping rear windows attached to the vehicle, replacing windshield wipers and a cabin air filter. I will never purchase another vehicle from Carvana and would not recommend that anyone else does either.

I was promised that I was gonna be reimbursed the 290 shipping’s cost of a vehicle that It was sold under lock with 8 hrs left on the lock, plus the change my delivery on the other vehicle I purchased. The way I had to change the AC can filter cause the vehicle smelled horrible …

There have been some issues with our vehicle that we did not expect. A large truck tire was caught in the grill and had caused a lot of the safety features to not be working. It was disappointing to not be able to be driving our new vehicle right away and to have to put it in the shop.

Our first vehicle had a whine so we took it to the local dealer as it was still under full warranty. The rear differential was damaged due to improper towing so fortunately we were able to take advantage of the 7 day return and reselect. Due to this, we had to take a second loan from our bank as it was a new vehicle/VIN. The swap was made 8 days ago and my bank statement still shows I have two loans as the bank is awaiting return of the money on the first car. Not acceptable in this day and age.

It was really nice to shop for a vehicle sitting on the couch! Found exactly the make and model I wanted...and color!!! And then they brought it to me!!!! From the beginning to the delivery it was wonderful!!!! It's the only way to shop for a vehicle!!!! Will be purchasing another vehicle in the near future. My daughter needed a vehicle for her growing family and found the perfect van. Her experience was really nice as well.

Carvana service from the start of getting estimate on a 2015 Dodge Grand caravan which made to sale! to seeing car of dreams come true! My new vehicle is a second car to be used on nice days for relaxing purposes! Rides beautifully & looks brand new, sporty & a convertible.

This was my second Carvana purchase and it was a total disappointment compared to the first. There were numerous unreported cosmetic issues with the car ranging from a torn driver's seat to paint damage. None of which would SilverRock agree to repair. In addition, the air conditioner needed a charge, the battery died in the first week along with other electrical issues requiring attention. This pretty much proves that the 150-point inspection is completely bogus.

I have never had an experience like I had at Carvana. I am so impressed with the professionalism. So impressed with the delivery. So impressed with the staff that I’ve come in contact with. I will never buy a car from anyone else. Thank you, Carvana. The car was so clean and ready to roll. Better than it looked on the website!!

I bought a 2022 F150 Raptor. Everything is great and transparent. Only issue is in the pictures it had floor mats. Truck showed up with none and I had to buy some so I don’t ruin the carpet. Other than that it’s perfect. Great process. Pics of floor mats attached from the ad

Easy process but the lying about car conditions are bad. First car had many more cosmetic issues than advertised. Previous owner definitely hit something that was not disclosed. Second one, again had something hit the front driver headlight area that was not disclosed, and terrible discoloration in back passenger seat that was bad, but not seen unless the door is opened. Be very wary and don’t pay a shipping fee, because, unless you’re lucky, you’ll want to return the vehicle.

From start to finish the process was seamless! I worked out my own terms, had the car delivered to my house, the rep who delivered the car was awesome, and they handled the registration. There’s a 7-day guarantee on the car so you can make sure you like it! Don’t know that I’ll buy a car any other way. I highly recommend Carvana for your next car!

We enjoyed the Carvana experience. It was easy to shop for a car that met our specific needs and fit our budget. Low mileage, 5 years old or less, leather interior and blue tooth capability. The online process was hassle free and picking up the car was easy, quick, and fun. I would recommend Carvana to anyone.

The process was seamless, until it came time for delivery. I was called by Carvana in Latham NY to state that they had no one to deliver my car. They asked if I could pick it up. I went to the dealership, where the ONE person working had no idea I'd be coming. The car wasn't ready, the salesman was annoyed I was there, and treated me as so. I was so.excited to get this car, and as juvenile as it sounds- the experience was ruined for me. The car has way more scratches on it than stated, the windshield has two cracks in it. I was told there was nothing they could do. Also, there was no gas in the car upon pickup. I'm just so disappointed. I'm paying over 24,000 for this car and it's nothing like I imagined.

Was not asked to test drive. The car was parked backed in, so the delivery guy must have noticed the backup camera was not working. Has to be fixed at the local Dodge dealer and can't get in until September 6th. I really like it other than those issues. I am hopeful it will be easily resolved.

The process overall is super easy! From beginning until end Carvana was much better than sitting in a car dealership for hours! Unfortunately the first vehicle I received had to be returned due to the computer screen not working the day after I received it. We had it looked at and apparently the issue couldn’t be resolved. We had to replace it with another wagoner which was very inconvenient but at least there was the 7 day money back guarantee. The only complaint I would have besides that inconvenience is that the cars are not very detailed upon delivery. I would have liked the car to be spotless when delivered but neither of the cars I received were.