Carvana Reviews

I recently purchased the new Mercedes EQB through Carvana, and I couldn't be happier with my experience! From start to finish, Carvana made the process seamless and stress-free. The car itself is simply amazing! The Mercedes EQB is a beautiful blend of luxury and performance, with a smooth, quiet ride and impressive electric range. The interior is so comfortable and tech-forward, and I love the user-friendly infotainment system. It's clear that Mercedes has thought of every detail to make this vehicle both stylish and functional.

I chose a Kia Seltos for my first purchase. Kia felt way too small for me! When I returned Kia, I purchased Chevy Equinox. I’m much happier with the Chevy! James, who delivered my Chevy & picked up the Kia, is awesome! He was organized, professional and answered all of my questions. Thank you!

Purchased the vehicle without hassle until I had an issue. Then it’s all chat /text with a team of unprofessional people and have no empathy or accountability. I received a vehicle without a wheel lock key. When I inquired about it, they said after 7 days they’re not going or willing to help. I later inquired for the code so I may purchase it myself. I spoke with a very unprofessional agent. I will make a Google review as well because this is insane. They don’t care about anything after they sell the vehicle.

The process was simple and straightforward, but I did have to exchange my first vehicle and some things were not communicated very well which led to some delays. There is a lot more automation now vs. when I bought my Tucson from Carvana in 2018 and I feel like a lot of frustration could have been avoided if I had just had someone explain the process rather than having to rely on the website. Also, the first car I received was extremely dirty and had a really foul odor issue going on in the interior. I'm disappointed that the vehicle was presented to me that way, however my second vehicle was much better. Overall I had a good experience and I appreciated the great customer service/support.

Best decision ever. Easiest way to buy a car hands down!!! I was completely done with the whole process in less than 30 minutes from my cellphone. Amazing experience. Highly recommend. I hate sitting and waiting at dealerships forever and this was stress free from start to finish. Was able to upload all documents from my phone and sign everything in seconds. The delivery person was the nicest and made me want to celebrate! I hope they get a special mention for how good they are what they do!

The process was so smooth and easy! I’ll never go back to buy a car in a dealership again after experiencing it online. It took less than an hour to go there, sign and make the trade in. I like the 7 days try out period, just to be sure you like the car. I’m recommending everyone I know to use Carvana instead of a dealership.

We bought our first car thru Carvana, it was the most simple, fast and easy process I've ever experience when purchasing a car. I wish it was always this easy. I will recommend Carvana to all my friends and family. It was cool picking up a car from the tower.

Do not buy car in Carvana. PLEASE SAVE YOURSELF FROM THIS COMPANY. Horrible customer service, they lie about dates for pick up or drop off, my first car that I pay $80k for it it had 3 nails in the tires so if you buy anything in here please check everything on the car. TAKE YOUR TIME AND EXPLORE OTHER COMPANIES THAT ARE MUCH BETTER

Our appointment was at 8 pm and we arrived at 715 pm. They took us right away and made the process so seamless. I have made many recommendations already for Carvana... Amazing amazing service from Adobeo from the Katy Freeway location. He even included our daughter in the process as well. Making her feel like she was included.

This was my first time buying from Carvana, and I am honestly surprised by how good the experience was. It was easy from the beginning all the way to the moment of delivery. The guy who delivered the car was friendly and helpful. I don’t think I’m ever going back to a dealership.

This was the absolute easier and best way to buy a car!!! I did everything on the App and had my new car within 3 days. When I went to the “dealership” to pick it up, it couldn’t have been easier. Xavier was the salesman there and he was incredible!!! I have recommended Carvana to all my friends and family.

Should have read the reviews before going through Carvana. Like everyone else, my car was delivered to me damaged. Lug nuts were missing from the wheel and damaged it. I literally only drove it a couple miles. I could have gotten into an accident or worse. Carvana offered no sorry, no accommodation, nothing. Just told me to take it to the shop & use warranty to get it fixed. It has been a week now that this car has been sitting in the shop. I paid for a car I can’t drive right now & still have to turn around & pay a note in a couple of weeks. Carvana is definitely doing bad business.

Would be helpful in the future to let customer know if car's previous owner was a smoker. Car smells a bit like cigarettes. Car rides and operates very well. Just smells a bit like smoke whenever I enter. Have had to have the windows open for a few hours a day to try and get rid of the smell. Thank you.

You falsely advertised the vehicle I bought. Truck was advertised as having a 450 mile range and the extended battery which it does not. Truck is the lower trim level that does not get that range or have an extended battery. This is illegal on a state and federal level. If I don’t hear anything back I will be filing a complaint with the FTC and seeking litigation.

From start to finish it was the easiest process. I even ended up switching vehicles before my 7 days were up and that went very smoothly as well. Customer services is very friendly and helpful. I will never buy a car another way ever again. I would recommend Carvana over a traditional dealership to anyone. No stress, no waiting around for hours. It was the best car buying experience I have ever had.

Generally a good experience. The 7-day trial is kind of deceptive, in that it's not actually 7 24-hour periods. Read the fine print. The person who dropped off the car was great; very helpful and efficient.

I Have to say I Love this car so much. This is the second car I got from Carvana because the first car I got was a Land Rover Discovery and I had it for almost 7 days and I wasn't loving it so I took it back and got this BMW X3 and I absolutely love this car.

I will say that my time and buying process with Carvana has been amazing. I will for sure in the future be by my next vehicle with Carvana because of how fast and easy this process was for me instead of having to go through different banks to get a loan for a vehicle. I loved on how short the time was from the buying process to getting the keys in my hand and driving off a lot. Thank you, Carvana for doing everything for me.

The ordering, approval, and delivery process went smoothly. But it wasn’t an hour after the truck pulled off we noticed antifreeze and oil leaking. The car was delivered without being cleaned. There was dirt, dog hair and even tools left in the car. They were great about helping me get the vehicle into a repair shop to look at the leaks and I also had them look the vehicle over. They themselves were baffled at how the car was delivered to us the day prior. Oil leaking from the pan, oil leaking from the turbo (which the turbo has gone bad and needs replaced) antifreeze leaking, air filters dirty, oil filters dirty, cabin filter dirty, car dirty, fluids all low, and the brake pads are worn down, etc. Carvana did offer to send a check to pay for detailing of the car, but it’s been 10 days and we still don’t have the car back from repairs. Very frustrating. I do not believe there are any final touch inspections or detailing that happen with these vehicles before delivering.

Process for ordering was straightforward and easy to follow online. Financing was straightforward. My vehicle was delivered on time and the trade-in was picked up at the same time. I submitted my driver's license and auto insurance and the car was mine. Flawless process. The vehicle is in great shape. I would buy from Carvana again!

Excellent experience across the board. Swift estimate process. Appropriate pricing. Pick up is just perfect. Inspector was polite and knowledgeable. The whole thing was super simple, fair and professional.

Very smooth and easy process from your couch. The staff from Carvana are very friendly and helpful my buying process wasn't difficult if you have everything update it, will be quick and smooth, friendly as possible. You can give them a chance if you are looking for a ride. Thank you, Carvana for my new ride.

Carvana made an excellent offer on my 2019 4Runner. Instead of cash, I decided to trade in for a 2022 Gladiator. The Gladiator was delivered in great condition. I am more than satisfied with the transaction. I should add that my 4Runner had 26000 miles, while the black Gladiator has 7993 miles.

Great Experience with Carvana. I had my new vehicle delivered to my home. They were on time and made the process quick and easy. Just make sure you always but your cellphone number and never a house number unless you will be by that phone all day the day of your delivery. Would buy with Carvana again.

The purchasing and delivery experience were fast and easy. When the vehicle arrived, it was expected except that the tires were almost 8 years old and beginning to dry rot. Fortunately we were approved to get new tires on the vehicle by Silverrock. It would have just been nice for it to have been caught by before delivery.

The delivery was excellent! After day 8 my back brakes were metal on metal. I took the car to authorize mechanic and found out there was no brake pad left on the back and the brakes and rotors all the way around needed replaced, among a few other things. The warranty company makes it very difficult for the mechanic to repair in a timely manner.

We financed a 2024 Volvo XC40 B5 Core through Carvana. We were given paperwork claiming a 150-point inspection was performed on the vehicle before purchase, and we were assured everything was in good working order. However, after nearly being in a highway accident while activating the cruise control, we discovered that almost none of the vehicle's safety features work. We took the vehicle to a shop for diagnostics, and at least 24 codes appeared, including some for major engine, transmission, and stability issues. This put our family in serious danger.

Great experience. Definitely do it again. Never going to a car lot again. Delivery driver was very professional and courteous. She helped with everything. He made the process seamless. The process was very user friendly. I started the process at 9:00 that night. It was done by 10:00 at the truck 2 Days Later.

I will be reporting Carvana and my experience to the BBB. How do you sell a car with no oil, no a/c, torn cv joint, bad brakes, I could keep going! Almost $7,000 in repairs. More than half my down payment. Carvana is trash customer service trash. And I’m a second time buyer.

From beginning to end, this experience was easy, smooth and stress-free when buying my 2023 Mazda 3. Description of vehicle was accurate and precise. I did it all from the ease of my phone. I couldn’t be happier with the entire process. Step by step was simple. Once the purchase had been made, their custom service was very professional and thorough with the final steps required. I highly recommend Carvana.

Original pickup was terrible. Drove 2 hours and 3 minutes prior to pickup as used vehicle not available. Took a week and extra fee to have delivered closer. Second delivery went smoothly. Deal seems to have gone well just waiting for an email back from Bridgecrest on a few questions. Overall after 7 days we are satisfied. Thank you.

We did most of the paperwork online and just walked in, signed about 5 more pieces then went to the vending machine! It was so easy and the payments are pretty affordable. Fastest I have ever bought a car. Great experience with Memphis, TN Carvana ☺️ The staff was super helpful and friendly.

When we needed a hybrid fast due to my long commute and with work being so being very busy, it was convenient to shop online. The inspection report and photos will very helpful and it helps to have 7 days to see if we wanted to keep the car (we did!). Our delivery person, Nate, gave fantastic customer service and we enjoyed working with him upon arrival of our car. Thank you!

Not happy, took on a trip and when I would hit a bump on the highway the whole truck would shake. Took it to Carvana warranty shop. They said they couldn’t find anything wrong. Took it to my local shop and come to find out it was defective front tires. Cost me $1,200.

Had a great experience buying from y'all, Ruben ** was the driver who brought my vehicle to my house. He went above and beyond in helping, he explained everything great. I would 100% recommend y'all give that guy a raise he deserves it, I like how all the process was simple and easy great deals.

So easy and quick! The driver was so sweet and answered every question I had! This was a truly amazing experience! The car was very detailed and super clean! I’m truly happy with my purchase! Thank you, Carvana!!! Love, love, love, love, love my new car!!!! Now time to get my tag and registrations!!!

Good experience though very different from any other we have had. Found just the vehicle we were hunting. We were able to do a one-stop trade-in/pick-up. Vehicle pricing and trade-in numbers seemed fair, although we should have looked around more. Overall it was convenient, fast and efficient. Very short lead time. Courteous workers. Only problem was our car got stuck in the vending machine for 20 minutes.

Run for the hills. You will get lied to and passed around with zero accountability. Van was damaged in transit and was told it would be taken care of. I immediately went on vacation which is why I bought the van and knew I wouldn’t have much cell signal. Carvana said no problem, take care of filing a claim when you get back. I tried to file a claim 8 days after purchase and was denied due to a 7 day limit. Carvana didn’t care that the damage was documented by their staff at time of purchase. On top of this left turn signal doesn’t work. Gas cap is cracked and caused checked engine light to come on.

First issue old battery at purchase- replace within first 2 months out of my pocket. Second bad lithium batteries. Never had held the full range of 110 when full charged, The biggest one Carvana has not filed my purchase date report with the IRS so no EV credit and taxes are now in limbo. No one has answers to this or solutions... But for my first ever experience I don't blame the car.. but the dealers..

The idea is great - buy cars online with no haggling. In reality, Carvana does the absolute minimum to prep a car for sale. The photos of my car online looked great. In person, the paint and trim were quite bad. I submitted pictures to their source for such complaints and they replied that these visual problems were typical of a used car. I strongly disagree - which is probably the biggest problems with Carvana. You don’t test drive the car or even see it before you buy it. They rely on you not wanting to bother returning it after purchase, which purchase date is the very first time you see and drive it. I know if I traded this car back in to them, they would reduce the price because of the exterior wear and damage.

I purchased a vehicle through Carvana. They delivered it in the pouring rain. The next day, once the car had dried off, I noticed that the car was filthy, there were a few scratches, and 3 of the 4 wheels were badly scuffed. None of this was disclosed on their website. I contacted them about the cosmetic issues on the wheels to which they instructed me to contact SilverRock (Warranty company) who would get it all sorted out for me. I went through the process of contacting SilverRock. This is not something that I felt like doing with a new to me car. After 10 days, I hadn't heard anything and contacted SilverRock once again. They said my claim was denied due to the issues being cosmetic (what??) and said Carvana needs to take care of it as they sold the car like this. I contacted Carvana who said there was nothing they could do because I was outside of my 7 day window.

I recently purchased a 2021 Tesla Model Y through Carvana and traded in my Acura MDX, and I couldn't be happier with the experience! The entire transaction was seamless and conducted entirely online, which I truly appreciated. Carvana purchased my vehicle at a very competitive price, making the trade-in process smooth and rewarding. I want to highlight how grateful I am that Carvana gave me an opportunity despite my credit challenges. After being scammed last year, my credit score suffered due to the debt I incurred.

From the beginning, the total experience of purchasing my Beemer was a joy. Along the way I met Carvana team members that helped with reviewing the car, assisting with my trade in and financing, up to driving up to my door. This is my second car I have found through Carvana and I will gladly tell anyone that this IS the way to go!!!

One minor hiccup but overall very pleasant experience. From the time I accepted the loan till I picked up my vehicle was 5 days. Wish there was more human interaction. I would definitely use Carvana again. Was only at their location 30 minutes from the time I arrived and the Jeep was handed over to me. Car was detailed and ready to drive away.

Everything from prices to the CARFAX being listed on the site, physical damage listed, and features were amazing. Our delivery driver was very nice and offered to deliver our car early which was awesome. My only 2 complaints being one of the features listed on the car was incorrect and was not available, and the car was dirty on the outside, especially the wheels. Other than that I'm likely to use Carvana in the future due to no hidden dealer fees. The price is what it is and I love that.

I will Never go into another dealership. Carvana all the way. This was the easiest and most pleasant experience involving a car purchase. The only reason a personal call was even involved is because I had an insurance question. From start to finish it was seamless and stress free. My trade went easily. I was so over the moon with the process that I steered my son to Carvana and he made a purchase 2 days later! Now there are 2/2023 SUVs in our driveway! Way to go Carvana! FYI: my vending machine coin stays in my car for luck!

Other than the multiple delays, dudududu the experience was quick and please send car title now. Almost 10 days wait! Car Title. Oh by the way, the Temporary Registration is addressed to Delivery Address separate from Mailing Address. Send to Home Mailing Address only. At least 50 days and more to complete state registrations! Bests ever, smooth experience.

I found the site easy to use and convenient to shop. My only concern was navigating the purchase process when using my own financial institution. I found the staff helpful when I asked for help in the chat. And the staff at Warrensville Heights friendly and enthusiastic. I found this first experience with Carvana exciting and dropping the big coin in the slot of the vending machine fun. I loved all the vehicle inspection reports that gave me a sense of security about the vehicle. I loved the various options to view the vehicle. I loved the ability to see all the safety features and options. I love the sunroof, heated steering wheel, heated seats, safety features, gas mileage, and the right size and price for a pickup truck.

I love the car except for the body damage not shown on the rear bumper and rear fender. So I put it in the body shop to have it fixed for $1650. Carvana won't come down on their price because of it and their warranty company won't fix it. Carvana says talk to SilverRock and they say talk to Carvana. Very frustrating.

Had a a great experience shopping and buying a car from this online car shop! At first I was wondering, how does one buy a car online without seeing what you are getting in person? With the great experience, from start to the delivery of my new car, the system truly works and it’s great! Everyone I spoke with were all very professional and highly knowledgeable. The delivery of the car was seamless! The driver made sure I understood everything about the new ride, responding perfectly to all my of questions and made sure I was okay before he left. Thank you so much to all who worked with me and this amazing company! The system works great and I’m super happy!!

So far so good. The car is wonderful and as described. Waiting for the plate but still have some time to go with that. I'm sensing it will be smooth...I'd recommended this to anyone. Just make sure you look over the car's webpage well, check all the reports and really test it out on those 7 days.

I will say this was the best car buying experience I’ve ever had. It took longer to find the car I was looking for than it did to finance the purchase. I highly recommend Carvana to anyone looking to buy a vehicle. The young lady that delivered my vehicle was very professional and polite. She told me she’d be there at a set time and was actually early which is always a good thing so if you haven’t checked out their selection of vehicles go check them out. You won’t be disappointed.

This was the second luxury car I’ve purchased from Carvana in 3 years and after my first experience I was mostly pleased. The first time It was easy to purchase and the car was great. My only complaint was the sales person on site lying about what was covered in the extended warranty. This time around I ran into actual issues and the experience was far worse. The car is what I wanted, but there was a delay in receiving my third party financing information. They called to tell me they needed a second picture of my id, and never bothered to tell me they were missing anything else.

Overall, good experience and am grateful for my nice new (to me) car! Only frustration involved the pre-order process and not knowing the expectation and time frame of process (be aware it averages 18 days!?). Everything else was seamless and easy. Really appreciated the platform and transparency in noting car defects etc. Thank you!

Carvana provided the easiest car buying experience I’ve had to date. The most difficult portion was selecting the right vehicle for purchase from their extensive selection. Drop off and pick up was great. They gave me a fair price for my trade, and financing through them was easy. The pricing/payment tool and customer reviews were super helpful in deciding which vehicle was right for our family. Carvana gets two thumbs up and five stars.

Had a great experience! The process was very easy and even when further documents were needed, a customer service rep was always available to help me figure stuff out. The driver who dropped the car off -- I think his name was Brandon -- was super helpful, very kind, and efficient!

Empty tank of gas, the car was not detailed and it was filthy. 2nd car from Carvana like that. Now it’s going to cost me $300. for detailing. I won’t drive it like that. Tank of gas is another $100. I think I’m all done with them after 6 cars

After receiving our within a hour after receiving the car we called and said the windshield had a couple of cracks in it that we didn’t notice when we received the vehicle. Called and was told nothing could be done because I accepted the vehicle. Not to mention the delays getting the new vehicle. Needless to say I am not recommending Carvana to any of my friends. This was not the best experience.

I made my order on a Friday and was suddenly told to have everything ready on Monday (even though my insurance place and the bank for a car loan was closed for the weekend.) I requested an extension and then I had everything ready on Wednesday. Then I was told that Carvana has to process it on their end which shouldn’t have mattered because I scheduled my trade in/delivery for Tuesday and took off work. They proceeded to have my order canceled every day for over a week including the extra day I took off work since my part of the order was done and I was told the loan processing should only take 1-2 days.

I was looking to trade in my car and purchase a new car. Carvana was extremely helpful and on top of everything. I have never purchased a car online so I called to have help walking me through the process on the vehicle I was interested in. They stayed on the phone with me while I filed everything with them and gave me a GREAT trade-in value on an older vehicle of mine. There was no negotiation hassle and I had my vehicle within 2 days of my purchase. Dropped off right at my door. I won't be walking into a dealership ever again. FOR YOUNG WOMEN THIS PROCESS WAS GREAT!! If I could give 100 stars I would. Such a wonderful experience and everyone was so kind on the phone! 11/10

This was my first purchase with Carvana and it will definitely not be my last. I absolutely love my new ride and the process was so easy with no issues. From the beginning to end everything was seamless. The delivery was great and my delivery person was so nice and explained everything. I couldn’t be happier with my purchase!

The vehicle arrived on scene with no issues, the driver was professional and walked me through the process with ease. This car buying was new and something that I will do again. The electric car is a great vehicle and the car is very comfortable and a joy to drive.

This was a wonderful stress free experience, I highly recommend purchasing this way. No more hours at the dealership. The only problem I had is that they didn’t give me enough time to gather my information. I recommend allowing more time! Otherwise, Awesome! I haven’t purchase a pre-owned vehicle since the 80’s and I love my car. Hope everyone searching for a vehicle has this experience with Carvana. People has said that they thought this was a scam but I’m here to tell you that this is all real and in real time. So if you’re looking for a hassle free, great buying experience log on and download the Carvana app. You won’t regret it!

I trade my Toyota Sienna minivan for Tesla model 3 and entire experience was easy and smooth. Especially I like home delivery and pickup service. I like it way better than traditional car dealers because I don’t need to deal with sales person. Fixed price so no need to think about negotiation and 7 days return policy means peace of mind. Overall hassle free. Great experience.

This was by far the easiest and most pleasant purchase of a vehicle I have ever experienced. The car was impeccable and the delivery was two hours earlier than the stated time. I will surely not only recommend Carvana, but will use it again for future purchases of my own. Great company and even better customer service.

Carvana made this purchase a breeze. The only issue I have is the Tesla I purchased needs new tires immediately. This should have been made clear to me when I made my purchase. Other than that, the purchase was quick and easy! I will certainly be purchasing from Carvana again in the future!

Hello. We are Mr. George and Deborah **. Here is our true disaster story with documentation. Also, please listen to the calls between the manager, Mr, Ismael ** and myself, Deborah **. Our daughter purchased a car with Carvana so we decided to the same. I purchased a 2024 Chevy Trax. Day of delivery I called to confirm time only to find out my car had been sold to someone else! My husband and I were headed out on vacation with this car on this exact date. I also, I received a call from Carvana at 3:52 pm to upload proof of new insurance, I did. No car!

Customer service is very dismissive and the Carvana site would not allow me to post my review, which seems to be the case for many other customers as I searched for external reviews of Carvana. I bought a minivan with Carvana in December 2024 and after paying the nearly $2000 shipping fee, it showed up without the 360 camera that it had been posted as having and the only reason I selected this particular minivan. The shipping is non-refundable, so they offered $500 for the mistake because it was too expensive to ship back. I checked in for 4 months trying to receive this check, only to be told with every message that it would arrive in a few weeks. I finally had to start a fraudulent charge claim because they would not return the money. I would not recommend this service and regret thinking this would be a more convenient and straight-forward approach to car buying, they made the entire process more difficult than a dealership.

The car I bought needed about 3-5k worth of work to make it safe on the road. Thankfully the warranty covered most of it but I was, I did not have to spend the time and money within 2 weeks of getting the car. The sales tax is financed but my state is a self-register state, if I don't receive the financed sales tax then I am done more money than I should be.

I took the Jeep Grand Cherokee to the shop yesterday. It is very noisy when you go over bumps. The repair shop said it’s the struts, which happens to be a common problem with Grand Cherokees. Silverrock denied to fix the issue. I haven’t even had the vehicle for 2 weeks. Pretty terrible to just get a vehicle, and then be told they won’t fix it.

Carvana has only 3 ways to prove residency: deed, mortgage or utility bill. It's their policy. They don't, however, require any of this info before taking your money. They cancelled my sale after taking over $28,000 from my bank account because they said I couldn't prove residency, even though the FL Dept. of Motor Vehicles, who told me directly, they would issue a title with the proof of residency I already had. 15 days later I still have no refund and was told today it could take another 14 days to receive.

Purchasing a car through Carvana is one of the easiest car purchases I’ve ever made. I wish I would’ve considered it sooner. From the ease of the online experience to the delivery was convenient. The guy who dropped the vehicle off, Cody, was very helpful and gave me tips to ensure my process ran smoothly.

Starting off the process was fairly easy. However, finding a way around having to purchase ridiculously expensive insurance through Carvana was difficult. My delivery was scheduled from 11-2 and so I had to take this time off work to be at the delivery location. My delivery didn’t arrive until almost 4 o’clock. I had made arrangements to be places before this. Upon arrival I inspected the car finding it to be absolutely filthy.

This was the best car buying experience I've ever had. The entire process was smooth and easy. When I ran into an issue with my paperwork, I called customer service, and the representative was incredibly helpful, walking me through my options with patience. The car was delivered on time, and the driver was courteous, taking the time to explain everything in detail. Carvana truly makes buying a car easy. Highly recommend!

I asked around for comments on purchasing from Carvana and received a positive response from 5 different sources. I liked what I saw on the website and pursued one car in particular. Even though it took me a few weeks to get the process going and filling out information online along with e-signing online it was easier than I thought it would be. I wished I would have been able to talk with someone in the process and even though I did get one phone call which the person was very helpful, I felt a little distanced from the process and it made me a little nervous to commit. But everything worked out and I am satisfied with my purchase and trade-in. I had my mechanic check it over and I had to have my "new to me" car inspected and everything was good. Thank you.

You guys are the best. I will recommend and will purchase any vehicles from Carvana in the future. The experience was very fast and the delivery process was smooth and on time with no delays. I also appreciate that even with bad credit I can start fixing it with the loan your team approved.

Terrible Experience – Wasted My Time & Money. I initiated my car sale with Carvana, accepted their offer, signed all the necessary documents, and made it crystal clear that I wouldn’t be present for pickup. I confirmed with them in advance that my wife could be there instead, as the title was solely in my name. Based on their confirmation, she flew out of state specifically to be present for pickup.

As soon as I got the 2018 Equinox it was messed up and need to go into the shop with multiple things wrong with it. Bad breaks/rotors that was making a very loud noise when driving and a horrible oil leak and I have to take it back to the mechanic to make sure it’s completely fixed.

This was the easiest car buying/selling experience I've ever had. It was fast, efficient, and I felt like I got a great deal without having to negotiate. It would be nice if buyers could test drive the cars, but I suppose the 7-day guarantee takes care of that. Would recommend Carvana to friends and family.

I was so surprised at how quick and easy the whole car buying process was with Carvana. I am very impressed and I am highly satisfied and have been recommending Carvana to everyone! I love my Buick Encore so much and I am so happy with my purchase. Thank you so much Carvana!!!

The last 328i of BMW (2016), she’s red, she’s gorgeous and she’s all I could ever ask for with low mileage. Carvana sure helped me pick the right car finding it online and they’re fast, easy, and straightforward. Guy who I met at the count was chill and helped me understand how they work.

While the process of buying was the easiest ever after that they fail, just wanting to write this so others will be aware, there is no 150 point inspection, my vehicle I purchased has bad struts, brakes are worn out, battery cable at post fell apart from corrosion, cab filter was so plugged up air would not come thru vents, tires are weather cracked and minimum. after talking to them and there ext warranty department they had no solution. Best advice I can give is get it inspected right after delivery and then contact them (DO NOT DRIVE IT). Hope this helps someone mean while I'm out additional 3k.

I have went through Carvana before when I got my first vehicle and it was a wonderful experience then and a wonderful experience now. I don’t have to worry about a dealership doing anything shady or trying to take as much money as possible. Carvana is the way to go.

Check engine light came after only 3 days of having the car. Needs an alignment, and was not approved by Silver Rock. I don’t believe all checks and balances were done before selling the car. I love the car, don’t get me wrong, but it was definitely not ready to be sold and to have to be responsible for these repairs is unfair.

Recently purchased a Corolla last June. Great experience so I came back for a second car. When shopping, I applied the filter for no shipping charge. All cars that I looked at had zero shipping and a delivery day of the next day or even same day. That was the case with the Camry that I picked out. I was disappointed when I went to submit the order and was informed that the delivery would be three days away. Much to my surprise, the order came back with a $590 delivery fee. I almost decided not to buy. The summary even says hidden fees: $0. I sure don't recall this fee on my Corolla that was delivered less than 24 hours after order. No shipping charge is misleading.

The day our Subaru Outback died I coincidentally got an email from Carvana with some cars listed. I had been looking at Volvos - specifically x60s and BOOM there was one with incredibly low miles - 12k and was a 2021 (in 2025). Low miles, good carfax, late model, and all the accessories we needed on a new car. Click click click and 2 days later our new car arrived (new to us). The communications were 100% through the whole process - not too many texts, emails or phone calls.

Ordering and delivery process was seamless, my biggest issue was the inconsistency with the listing. The car had major scrapes on the front bumper, rear bumper/right rear qrt panel, and left rear rim that was not on listing. Silver Rock refused to cover even after I was advised by delivery associate and customer service agent that they would cover and rectify these issues. There was no transparency in the vehicle condition which is a shame on you.

I was a loyal Carvana customer and even recommended them to others—until they sold me a complete lemon. In August 2024, I purchased a 2016 Chevy Tiguan for $14,790, expecting a properly inspected and reliable vehicle. Instead, within just six months and 8,300 miles, I’m facing $3,000 in repairs for issues that should have been caught before the sale.

The only part that let me down was the vending machine because I was inside and didn’t get to see it. But, Carvana didn’t even ding my credit, gave me the best APR I could find, and THEN to top it off, the cars come with 100 day warranty (and if you keep the car after 7 days and something happens in the next 7, it’s FREE to fix under their warranty). I have bought lemons from used dealers before and Carvana’s willingness to fix any problem for FREE tells me they have confidence in the quality of the vehicles they sell. Will definitely look to Carvana in the future.

From start to finish this was the fastest and easiest time I’ve ever had purchasing a vehicle! From the time I logged into the Carvana website to the delivery of the vehicle just blew me away! Everyone was so kind and helpful! Would definitely purchase another vehicle through Carvana again if needed!

Carvana is a great way to get a new vehicle. Online ordering is simple and easy to understand. The vehicle descriptions are great and showing pictures of the vehicles was very helpful, and it has many vehicles available for purchase. I will share my experience with Carvana with friends and family.

When purchasing my vehicle, the pictures of the vehicle had a Tonneau cover on the truck. The defects on the truck were noted, but the Tonneau cover was not one of them. When comparing different vehicles, I took into consideration everything that each vehicle had. The tonneau cover being one of them. When the truck was delivered, the Tonneau cover was in horrible shape. The entire cover had large cracks in it and the end seams were torn off. It was a piece of garbage that I now have to figure out how to get rid of and that I'll also have to replace with my own money. Carvana did not disclose the condition of this and with their high shipping costs to get the vehicle to me, I would have been out a lot of money if I backed out because of something that they misrepresented to me. You can see in the attached picture that this cover was in Horrible condition. This is likely my last Carvana purchase unless they decide to make this right.

The process was very simple and easy to follow. The trade in process was a highlight due to fair offer and ease of filling out the information. The pick-up was very efficient. I was out with my new car in about 20 minutes. The calls I received regarding the purchase were quick and to the point. Exchanging information through the website was very easy.

The buying process was the easiest one I've ever had in my life. But I will say there were more scratches than reported. Also car was not cleaned out at all. It was a bunch of dog hair and I had to pay to get the inside cleaned along with the hair removed. So they don't clean the cars out before they deliver them. And there was plastic piece coming off that wasn't reported. I like the car but you can't excuse stuff because it's cosmetic. If you are going to report a car that has dings and scratches then you need to report them all and not lie just to sell a car. Even though the process was easy people want what they paid for and they don't offer any type of rebate off for the extra damage that wasn't reported. That's not right.

After getting approved for my current Carvana car I was sent an email & confirmation of the delivery for my car. I made adjustments to my trade in vehicle details letting Carvana know that my vehicle I would be trading in does not run as I know this is very important & I took note of the section that said the delivery driver would check my car to see if all things I signed off on are correct or the same with my vehicle I’m trading in. After signing all of the documents & uploading proof of my insurance my delivery date was pushed back from Friday to the following Monday. I had to now wait 2 more days & plan accordingly to get to work & other places because I was told a specific day my car would be delivered.

I purchased a SECOND vehicle through Carvana. I got a text while I was driving to pick up my vehicle that the vehicle had electrical issues and could not be sold to me. I contacted Carvana and they said they apologize and I will have to pick another vehicle to buy. I found a vehicle and proceeded with the purchase. When I reached the Carvana location in Plainfield, I noticed right off the bat the vehicle was extremely dirty and had dog or cat hair all in it. I also noticed and notified the Carvana team member that the Auxiliary battery was showing malfunction as well as the key battery was showing that it needed to be replaced. His answer was to call Carvana and let them know. I called and didn't get any answers, so I then sent an email. I still never got an answer.

Very smooth, simple process and great experience. I did the entire process from my phone. My only recommendation would be to not have to drive so far for pickup. I liked how there are pictures of all the rock chips, rub marks and scratches so you can tell what you are getting.

For my credit score, I received a pretty high interest rate. Average rate for my school is 9-10% and I received 15% which is huge. However, the service was excellent, my vehicle is excellent. Everything else is 10/10 but 3 stars because I’m paying almost double over the course of the loan.

I really like the car. The interior was clean and beautiful. The outside was not touched but I was given a free car wash at Mikes. There are none close by though. I checked the air and cabin air filter. They were both dirty and needed replaced. I changed them and texted the site but got told that they don't always check them. 150 point inspection and you don't check the common filters. The place I contacted said I could trade it back in but I liked the car. The delivery driver Keenan did a great job and is a credit to Carvana. Would of gave a five but the filters and follow up not great.

I loved how fast my car came, it was in good condition. The guy that delivered the car was very polite and patient. He also showed me all the works that he knew about the car. My car drive just like a new car and look just like the picture when I looked at it before it was purchased.

Delay, delay, delay with no explanation and the advocates were outright rude. Steer clear of this company. I ordered and paid in full for the Vehicle. They then delayed over a week. Scheduled a delivery date. It came and went with no attempt at service recovery or making it right. They delayed another week without explanation. (The car was coming from 60 miles away.) Then the next delivery date guess what? Another delay...No explanation and no service recovery effort. I do not recommend. It's not worth it! Terrible company!

Pros:

I ordered a vehicle, 2024 GMC Terrain. I was asked for documentation proving my wife and I worked, had insurance and lived at our address. I sent both our check stubs. She is the head of Probation, working for our local city, has a state government seal on her check stub, how is that not sufficient documentation? I sent pictures of whatever bills we have, I did the best I could, however, this is the age of paperless billing, we didn't have much around the house.

Highly recommend Carvana!! Buying a car has never been easier. The process was so efficient and they keep you informed every step of the way. The person dropping off the car was also professional and they even let you go for a drive! I’m very pleased with my purchase and this company.

I am purchasing a 3rd car through Carvana. Every time I have had problems. I was thinking the third time was a charm. The first time my appointment was delayed a few days. Here I am again with a delay. The only thing this company does is move cars around. They do not have a sales force; they just ship cars around. This should be a core competency, to move cars around. My experience is that they fail at that 2/3s of the time. When I ask talked to the help desk all they could offer me was for me to purchase another car with no guarantee that that car would arrive on the selected date. They take no responsibility for THEIR mess up. They made no offer for any kind to apologize (other than the “sir I understand why you are upset”) for their mess up. Again, moving cars, it their job. They obviously have no interest in keeping customers.

So, I unlocked my Experian credit report, was then Pre-approved by Carvana, ordered my expensive vehicle, paid the fees, uploaded my driver's license, got car insurance, then, suddenly, got an email from Carvana: "Your order will be canceled and your vehicle made available to others for purchase." Shocked, I called them! I was told to redo the entire process, even though I'd already completed every step and been charged over $3,000! I refused and requested full cancelation and my account not be charged. They agreed. This was all within 1 hour of my order. However, they still charged my account and caused many problems with my bank.

I loved not having to deal with a sales person. I HATED the fact that I had to take 2 days off work (which isn't fair when I now have a car payment) to get my key fob working, also had to get the previous driver removed. I wasn't able to get to a dealership for a week and had to have my car unlocked that week. The previous driver should have been deleted by Carvana NOT ME, the new driver. I also shouldn't have to deal with getting a new key fob that worked. That should have been done by Carvana. Now I was short 2 whole days on my next paycheck. Also the ad said "heated seats" and the vehicle didn't have heated seats. I bought this particular car because it had heated seats. If I had known that as wasn't true and accurate I would have bought a different car at a lower price.

I found the process very frustrating when it comes to engaging - it all looks good on paper BUT...first of all it is impossible to get ahold of a real person. Second, the company is very siloed so no one can really be very helpful. Third (it gets worse)...when they came to pick up my car they say a scratch - and so they would not take it. Only to reappraise it and then give me the exact same amount for it after they wasted a week of my time. Fourth, THE CHECK THEY GAVE ME DID NOT CLEAR AND NO ONE CAN TELL ME WHY. This company is not a good company to work with!!!

Car had more undisclosed scratches. New tires I wouldn't even put on a 20-year-old beater. Wheel weights half off the wheel. Thier so called mechanic that serviced the vehicle spilled oil all over the engine cover and only put half the screws back in the skid plate causing it to hang down and become damaged. Now I need to spend $150 to buy a new one. This was all after the first vehicle I ordered was delayed last minute for a minimum of a week, so I purchased another car.

We attempted to sell my dad's truck weeks before he was moving out of the state which was a very seamless process at first. As he tried to move forward with the process he was told that even though the registration was under his name or my deceased mom's name they could not purchase it this way and he had to get her name removed from the title. Also even though the tags weren't due for a couple months those had to be renewed before they would purchase it which was annoying but not a big deal. He went to the DMV, got the tags renewed and was told the vehicle can be sold without any changes to the title. A call to back to Carvana only to learn the title was fine as is but they needed proof of the mileage. He sent them a picture of the mileage then was told the mileage they had on record was almost 300 miles higher.

We could not have been more pleased with how easy everything was. We bought a vehicle from Carvana and also sold one to them. It was all done so smoothly. The communication was great -- We were always confident that things were moving along, and they kept to their delivery timing perfectly. The transaction itself was super quick and the Carvana rep was friendly and courteous. Very pleased with the whole process.

I got to Carvana for my appointment and was greeted by an associate as I entered the door. I was taken through the paperwork and completed signatures and was ready to get the car. I was given a token and started the vehicle delivery process. It was a fun experience! I videotaped the process to show family and friends. The car was in mint condition and ready to go. Choose Carvana for your next purchase, you won't be disappointed.

I was referred by a friend who got a car from Carvana. It was quick and I found the car I wanted. I got my car a week later only because I had to work. If it wasn't for that I would have got it in 2 days. I loved how easy it was and the delivery driver was nice and even made a couple jokes. I got my new car and when that one's older and I meet a new one carvana is where I will come back too.

The simple experience of buying a car from Carvana was refreshing. The dealerships take hours to process your work and charge you for being the middleman. With Carvana, I located the vehicle I wanted (I just love it!), spent perhaps 10 minutes filling out paperwork and within half an hour, I had purchased my car. I chose to go pick it up and it was ready and the woman that helped was the nicest person, very pleasant and very helpful. Now, I recommend Carvana to anyone looking to purchase a good quality, used vehicle. I will never go through a traditional dealership again.

The whole shopping and buying experience is amazing and easy. However when they reschedule you twice you'd expect a bit of a cleaner car from the inside. The delivery driver was awesome and punctual when he brought my car. However let's go back to the cleanliness of it. While the driver drops your car from truck you have time to look over it. So I did, and the suv I purchased has a full sun roof. Well that sun roof had been left open by someone and arrived with an embarrassing amount of stains from water damage on the top of my car in multiple spots. There are also orange rust stains in a couple spots as well. The car did not get a wipe down inside because it arrived dusty.

The entire experience was super easy. It took longer to setup insurance than the entire buying experience. I setup the purchase from Mexico before I returned to the US and zero issues. Picking up the car was a little disappointing because I didn't get to go to a vending machine but the staff was awesome.

Car purchasing was easy. Vehicle delivery was timely. Complaint was I received a car with tires that were out of date range. They were unsafe to drive on despite having tread and since I didn’t realize this right away I’m stuck with immediately buying replacements on a car with 11k miles on it. Disputed Carvana with the fact that the tires were out of date when sold but they absolutely refused to replace or compensate for the unsafe tires.

Amazing experience! I never left my house. They picked up the vehicle I was financing and dropped off my new one. The paper work was so easy and mostly done from my phone. They even set up a visit for free to have a company come to my home and install a front license plate bracket on my car since the vehicle came from a state that didn't require a front plate. I can't think of a way to make the experience better, it was perfect.

Purchasing this car was an absolute breeze. Delivery was fast and our delivery driver, Philip, was so courteous and kind. This car has had zero issues so far (I’m on day 7) and is so clean inside and out. Thanks Carvana! I am in LOVE with my new car. 🥰

I purchased a 2019 Chevy Traverse from Carvana. Drive it home the next day it wouldn't start. I was never informed of a issue within the electrical system. I was told to place the key in the arm console and it would start. It didn't work. When I called them they told me the first time I would have to wait until the next day, while I was stuck 45 minutes away from my home, in the cold with a child who is undergoing chemotherapy! I was furious, after much probing and yelling they transferred me over to Silverrock who they said would take care of the issue. I will never again purchase a vehicle from Carvana!

Bought my 3rd car from Carvana, an Audi 3 that was damaged in transit before delivery. Delivery was delayed and I was only informed of the damage when the car was delivered. SilverRock will not cover the damage unless I take it to one of their approved suppliers but that does not work for me so I am stuck paying the 1200 repair charge, I would not, like Carvana, call it a cosmetic issue but call it a large dent and scrape on the roof by the driver's window. Carvana initially told me they would cover everything but the deductible but then refused to pay anything. You make it very difficult to speak with anybody who can really help the customer. This whole process has been a bad experience, and I will never be doing business with your company again.

We loved that we were able to complete our purchase and financing online. Loved that we could easily take our kids for a short appointment. Not impressed with the service at the Schaumburg location. Everyone was loudly talking and hanging out in the lobby while we were finishing paperwork. Lobby was dirty. The window where you watch the car come down was very gross. I did enjoy this experience, but would not return to this location.

The first vehicle I received came with a crack windshield on delivery. I was allowed to exchange it but the vehicle they exchanged it with also had a crack in the windshield and Carvana refused to have it fixed so I had to pay an additional $180 to fix it.

It was a very pleasant experience buying a vehicle from Carvana upfront and honest pricing, very fast with approval and paperwork and the delivery driver was very friendly. I would highly recommend carvana to my friends and family, coworkers. I also like the photos they have that show minor imperfections in paint or interior

VIN: ** Stock Number: 2003477033. We really like the car and felt like it was reasonably described except for one issue. Everywhere in the listing and in all the documents the car is listed as black. The car is not black, but is Phantom Violet Pearl. It's not a bad color and we decided to keep it, but come on, do better.

My experience with Carvana was excellent. They showed disclosed pretty much everything wrong with the vehicle. When I went to pick up the vehicle, they noticed a chip in the windshield and set it up to have it replaced. They went above and beyond so far. Now to see how the vehicle actually does.

Overall experience was good. However, vehicle came off the truck with a damage rear window. Choices were leave the car and Carvana would fix and I would have to come back (1 1/2 drive from my home) or take the car as is, use the Warranty Repair service to get it fixed closer to home. We chose to take the car home. However Silverrock is not the easiest service to use. Lots of menus to go thru. Due to the nature of the situation (coming off the truck damaged) I think I should have been given a name and direct phone # and also shouldn't have to pay the $350 deductible.

My experience was truly outstanding from start to finish. The entire process was smooth and hassle-free, and the car was exactly as described—no surprises, just as I had hoped. The entire buying journey was not only easy to follow but also incredibly clear, with no pressure whatsoever. I was impressed by the wide variety of cars available, making it easy to find exactly what I was looking for. The financing process was straightforward and efficient, with no issues or complications along the way. I’m definitely looking forward to buying from them again in the future and would highly recommend this experience to anyone looking for a stress-free, transparent, and enjoyable car buying process!

Delay of 10 days in delivery. Gas lid open was displayed on the dash when the gas lid was shut. Honda service quoted fee of $90 just to look at the problem. Local mechanic corrected the problem in two minutes and examined the car for $20. Much adjustment to the Locks and garage door opener from inside the car. The manual came with the car which is a great help.

The purchase process was smooth and painless. The two humans I spoke with were friendly and knowledgeable. A year later and I'm still happy with the car (9 year old but very good condition BMW), and I would use Carvana again, but with more caution. My complaint is about the inspection and warranty, and shipping fees. Carvana said the car had passed their 150 point inspection without a problem. I paid $900 non-refundable to have the car shipped from another state. When I picked it up, the dash display warned about a non-emergency engine problem. The Carvana worker strongly advised me to have the car inspected by my own mechanic, which I did.

Great experience, everyone was helpful. Unfortunately, there were several chips along the door, and good size scratches on top of the tailgate. These were not in the pictures on the ad. I accepted the vehicle, because I was told they would be fixed by the Silver Rock insurance company. Well they didn’t. It’s a 2024 truck with less than 8000 miles. Although I love the truck, I’ll have to get them fixed on my own. Had to learn the hard way🤨🤨. Too bad, it would have been otherwise flawless.

This is my first purchase from Carvana but my family has in the past and never had the issues I’ve experienced. To start, the tire pressure light came on less than 2 miles of leaving the place. When I called to see what to do I was told to take it to a “Carvana preferred facility”. I took it to the closest one near me and that’s where it got worse. First of all they couldn’t run the diagnostic test because they said my car was “too new” even though it’s a 2022. They also said my car failed the emissions test and I was then referred to the dealership. The dealership which was the most help I got from anyone said the emissions test passed without any issues and the tire sensor was a simple recode issue.

Vehicle is in ok shape but they clearly don’t check the brakes thoroughly because every car I’ve gotten from here has brakes that don’t pass inspection. Secondly, the car arrives dirty almost every time. Especially the windshield. Looks like someone spit on a rag and smudged the entire windshield. Considering we pay above blue book for these cars, you guys could do better.

The online information was excellent. They have details information about the vehicle with good photos and 360. I was able to confirm their information was accurate. The availability and the process to get the vehicle was smooth. Chares who delivered the vehicle did a great job. He was helpful and understanding.

This was my 1st time buying a vehicle online at all, and I must say this was the easiest way to look for, and find a vehicle. I loved how I was able to view everything about the vehicle inside and out while sitting in my living room at home. I highly recommend this company, and know where I'll be looking when purchasing my teenager's vehicles as well.

This was an easy purchase and delivery. The car has been amazing and I would definitely recommend it to others. Thank you Carvana for making this easy. I got a Chevy bolt ev and it’s the car I’ve always wanted. It is super easy to drive and the charger is amazing.

I went with Carvana because the car I purchased is a hard one to find. I bought a rare color of a relatively hard to find model. So I’ll admit I was skeptical at first. The whole experience was wonderful. The communication was top notch with updates and tracking the entire way through. The car arrived 2 hours earlier than my delivery window and as expected. I took the car to the dealer same day for a thorough inspection, and the only thing they recommended replacing was the tires. Everything else was good to go! Regarding the tires, the dealer contacted Carvana through silver rock and they agreed to replace the tires free of charge! Highly recommend for those looking for a niche vehicle and convenience.

Our car had 2/32 tread on the front tires and 0/32 tread on the rear tires. The cords were showing on the back tires. This is illegal to sell a car with less than 2/32 tire tread. How did this car pass the Carvana inspection? I wouldn't trust any inspection information from Carvana.

This is my second time purchasing through Carvana and once again it was a great experience. This was the first time I also traded in through Carvana as well, which was simple and easy. This is such an awesome way to purchase a car without the hassle of going through a dealership. The day we picked up the car our attendant was friendly and efficient and got us in and out within a 30 minute time frame (including trade in). We will definitely purchase through Carvana again in the future.

The purchase was really fast and easy. The delivery was very seamless and on time. The vehicle interior was dirty inside and not all damage was shown. It interior cleaning was very poorly done. Had to get the car detailed after taking delivery. Additionally, not all exterior damage was shown on the pictures.

You guys are what customers need although the first car I picked was based on being listed as AWD so when I found out it wasn’t I was worried I would be stuck with it, but everyone assured me that wasn’t the case within a couple of days we had another on its way. Basically the same car just AWD and I love it. Everyone made it all so easy. Highly recommend for everyone.

Everyone I communicated with was kind, patient and seemed genuinely excited to help finalize my purchase, which made me more excited for my purchase. All information was thoroughly communicated via the website and everything I could do myself was easy to access and instructions were easy to follow. From order to delivery, it was seamless.

I have had several transactions with Carvana over the years buying and selling vehicles and have always been very pleased with the process. I can not say the same for this one. There seemed to be issues with your team understanding that I was providing my own financing and they're messing up the verification process causing the delivery to be delayed. I had to resign the agreement again and delivery was in the evening in the dark. There was the feeling of not being trusted by your staff and an either or attitude. I never felt like a valued customer!

The company can’t use work number to verify your employment. Horrible process you’re better off going to dealership. They take your money prior to approving you. Then you have to wait 15-20 business days to get it back. I work for a Fortune 500 and they were able to verify my income and see job on background but still couldn’t get car. They stated it was due to my company using the work number as the reason they couldn’t move forward.

Hello my name is Lorraine **. I had purchased a 2015 Ford Explorer that I picked up in your Philadelphia location. I did like the vehicle upon riding it home and locally. When I picked the vehicle up it had 37,201. I only put on a little over 100 miles with 55 driving the Explorer from your pickup hub in Philadelphia. I didn't want to put many miles until the mechanic have me the ok. While riding to work 6:30 am on Wednesday February 26 the check engine light came on (I uploaded a picture to you on Wednesday). I was already scheduled to take it to the mechanic at 12:00 on that day to do a thorough check on the vehicle. Upon him performing the diagnostic test he informed me that there were several problems with the vehicle. One being the canister and Oxygen sensors.

Purchased the car, set a date for the pickup. Carvana stated, sent emails, etc. advising my car was ready for pickup. After they removed the money from my account, I got emails, text messages advising there was a delay in my car arriving. When I tried to cancel they advised I would still have to pay the delivery fee. In no way did Carvana attempt to compensate for their delay. I understand delays happen, it happens, but before they were paid they stated the car was ready for pickup. Once they received the money "oh we have delays". It all was just to keep you on the hook. Once we went to pick up the car it took 1.5 hours to complete. The car was nice but seem like they only put 5--60% effort in cleaning the vehicle. Will be doubtful I purchase another car through Carvana. I will warn as many people as possible.

What a fantastic experience, start to finish. From finding a car, getting prequalified, doing the paperwork and then delivery of the vehicle, it was a seamless process. The car is gorgeous, and better than described! The interior and paint are both flawless, I would recommend to anyone using this service.

I've been in the process of rebuilding my life. Really digging out from the bottom. Because of some severe lows, my credit wasn't looking great. Carvana was the only place that approved my terms. A down payment that was more than attainable, and monthly payments that were surprisingly low as well. My car had a spotless Carfax with great service history. It arrived with zero issues (had a mechanic check it out). A low milage (37k!) 2010 Hyundai Elantra Touring, with a manual gearbox. Love this car. Less than a week after receiving my car, I was back to earning an income. I was about 30 days away from hitting the bottom of bottom and now I have solid, reliable, transportation that's changing my life. The buying experience on Carvana was a breeze.

I had an incredibly disappointing experience with Carvana and feel compelled to share my concerns. First, I purchased a Jeep Compass, only to discover that the front driver-side wheel was locked up and unsafe to drive. This issue was present from the moment I left the lot. I had to take the vehicle to Pep Boys, where I waited six hours for them to replace a locked-up caliper and brake line—an issue that never should have been present in a vehicle being sold as roadworthy. Hoping for a better experience, I took advantage of Carvana’s return policy and exchanged the Jeep for a 2014 Ford Focus Titanium. While it was a beautiful car, it wasn’t long before problems started. Under the 100-day limited warranty, I had to take the vehicle to a mechanic twice, paying a $100 deductible each time. Thankfully, the warranty covered the repairs, which would have otherwise cost me over $5,000.