CarMax Reviews

CarMax says they will evaluate your car and give you a quote. But this is not always the true fact. After waiting for an hour and the CarMax taking my car for a joy ride, they came back and said that they did not have a buyer so they could not provide me with an evaluation. It would of been nice if they said that before I waited an hour in the showroom. They asked me to return the next day but would not confirm if they would still provide me a quote. This was a relatively antique car, so I would of understood if they said they could not provide a quote before making me wait an hour and after they had fun having a test drive of my antique car. 2 days later they actually sent me an email for a review!

I heard good things about this location, so I wanted to have my car serviced here. However, this was a HUGE mistake! ABSOLUTELY NOTHING went right. First, I was not able to get in contact with the service manager Jason prior to getting my serviced. Over a period of 10 days I contacted him three or four times and he never felt the need to return any of my calls. Even the day I showed up for service he didn’t speak to me or acknowledge that I was trying to get in contact with him. My personal recommendation for him is to be retrained by Tom (store manager).

If you can buy from somewhere else, DO IT! RUN AND DON'T LOOK BACK!!! They crashed one of our cars on the lot, then sold us another that had a RODENT NEST under the hood, LEAKING OIL, electrical problems, etc... I called to make an appointment to get it checked, and they told me it would take at least 10 days to get it in there!!! The truck is less than 2 weeks old (conveniently broke down after the 7 day period) and they expect me to wait that long for things that should have been dealt with before it was put up for sale. This leads me to believe THEY DID NOT INSPECT THE VEHICLE BEFORE RESELLING IT!!!!

I’ve bought five cars from the Carmax in Davis, Florida and have never experienced any problem. The salesperson I bought my last four cars from Jeff, was always willing to have a car sent down from another Carmax location and kept me informed and when he thought it would arrive. He was very knowledgeable in every aspect of the car business. Recently I called to have a 2019 Honda Accord sent from Jensen Beach and it arrived three days later. All the employees are friendly and I would highly recommend Carmax to anyone looking to buy a used car.

Buying a car from Carmax is a great experience. Bought two and it was awesome. The warranty however is a nightmare. Needed to use it today in the Houston area. Called three dealers and could not get help. Called corporate office and it was a joke. Never had these problems with any Toyota dealer. Don’t buy the extended warranty from Carmax.

Unresponsive staff, I had to inquire more than 3 times to to get a car transferred to my home store. I had the car on hold. They tell me to call and take it off hold so that they can start the process. I did just that, and what do you know...within the 3-4 times I have called nobody started it. Nobody followed up with me.. Every single employee I called and talked to kept saying they would call me back but didn't. I don't understand how this happens with every single employee. In the end the car I really wanted was sold. The worst part is I had this car reserved and because they had me take it off and took so long to even start the process (doubt they even did) I didn't get the car. I wish I could give zero stars. I missed out a rare gem and I am truly sad about it.

I was sold a car from car max with ODO FRAUD on the mileage. I’ve been waiting for a response with little communication from Carmax. The car has been a tragedy since day one. I’ve never been mistreated so much in my life.

A very easy buying and financing experience. As always lots of paperwork but to be expected and was done quickly and efficiently. The customer service was very good and the credit department spent time explaining what we were signing and making sure our questions were answered. Had to drive 2 hrs to get there but was well worth it.

I bought a 2011 Hyundai Sonata from Carmax. They didn’t want me to test drive the vehicle claiming I had a 7 day test drive and could return it if I didn’t like it. That was the first mistake made. I should have insisted on test driving it and not purchased it. It is on its 3rd trip in for repairs in 4 months and is there currently for a week as of tomorrow. They want to give the car back to me with no radio and schedule another appt to bring it back again. I guess they assume that their consumers don’t have jobs and can easily just bring their cars back and forth.

I researched Carmax online during June 28-29. By the weekend I made up mind and did the online application. Kent was my sales consultant but I did not know that he did not work at the Lithia Springs location. Despite my doubts, he reassured me everything was fine and I was approved. He said and I quote "bring in your pay stubs and shop around for insurance." I did so and wanted to know to reach him directly so he gave me a number to text. This is where the nightmare happened. I never spoke with Kent again until the week of the 4th of July.

We went to Carmax on 06/07/19 and bought a Lexus NX 300 at the Lax store. The entire experience was horrible. We went in at 12:30 and three different sales people were assigned to us between 12:30-7:45PM. Once we picked out the car, it took the business office more than two hours to ask us in for signing and only after I spoke to the business manager about it. They completely missed to credit the amount left on our extended warranty despite reminding my sales associate multiple times. Thankfully, the business office completed the process and we were glad to sit in our car. No big yellow bow for us! (Every other car in the driveway lot had it except ours.) We have bought all our cars at Carmax since 2009 and for some reason it has gotten bad and disorganized in the last few years.

I arrived at CarMax, Gulf Freeway, Houston this morning (Wednesday, June 12) around 10:10 am. I inspected the white 2012 F-150 vehicle thoroughly and was pretty much satisfied with what I saw, but didn’t like the sales person pressuring me to hurry. I was just about to close the cash deal and asked about the owners manual and the 2 pair of car keys. The salesperson told me he had only one original key and a duplicate non-program key that was made by a locksmith. He said I can look online for an owners manual on a Ford website. I had already written the check to buy the vehicle, but decided that if is the way CarMax does business, I no longer want to purchase this vehicle. When I told the salesman that I changed my mind about this purchase, he didn’t seem to care. It appears that CarMax is so anxious to sell cars that they have forgotten who the real customer is and will say anything right or wrong to sell a vehicle. Thank you,

I am very disappointed with Carmax's most recent experience. I’m a repeat customer from 2012 with a 750 credit score. My recent experience with purchasing a vehicle (2 days ago) was horrific and I am not at all happy with Carmax! They sold me a lemon that was obviously not thoroughly checked prior. As soon as I drove off the lot around closing time with the 2011 Buick Enclave from the Town Center Kennesaw Ga location, then several engine light error codes popped up.

My experience suggests that this company is geared to sell cars. When is comes to backing their warranty and/or refunding your money, then they aren't so good. Bought a used Jeep in May, 2019 with 8k miles on odometer. When I took it to the Jeep dealership for service on safety recalls three days later, the vehicle registered over 81k miles on the engine computer. Later, the instrument panel started malfunctioning intermittently. All this happened during the stated 30-day warranty. Now, Jeep won't replace the instrument cluster because they say the low mileage is wrong and I just want my money back from CarMax. Currently, I'm having difficulty getting assurances that anyone is responsible for helping process a refund. As an old, retired person, I would like some assistance. I guess the old adage holds: 'Buyer beware.'

I purchased a 2008 GMC Arcadia from CarMax Riverside in April 2017. I got the MaxCare warranty for the peace of mind I was told it would bring. Two weeks into driving the vehicle the transmission went out and CarMax purchased the vehicle back with No hassle and found me a 2009 GMC Arcadia. Again I purchased the MaxCare warranty for the peace of mind. After 5 months the vehicle started giving me issues and I took in and the engine coils were bad. CarMax warranty took care of me. I had the same reoccurring issue four months later and again CarMax took care of me. Then the turn of the year here in 2019 happened and again I was having issues with the car. I took in and I was told the vehicle needed a new engine. Such a major repair I was told it would be a couple of weeks.

Their estimate in Myrtle Beach are pure thievery. We were going to trade in our car 2007 Edge fully loaded. They are thief and just want to rip people off. They're not fair and better than anyone. Don't ever go to one in Myrtle Beach SC.

So they replaced my engine after having it for over 30 days and I have an additional 634 miles on the car and no one know why and the oil change was done a day before picking up reflecting miles 634 miles less than what it was when I dropped it off 30 days ago. What action should I take?

Horrible waste of time trying to sell my car at Carmax. We had a 2010 Equinox that was in great condition with 75000 miles. When they assessed my car, they listed things wrong which were totally untrue: damaged engine, doors damaged, not running right, etc. They gave a trade in price of $3000. On Kelly’s the trade in minimum is $6000. We walked out, but what really pissed me off is that as we were walking out, Matthew, the saleperson we were assigned, told us not to have anyone test drive the car if we wanted to sell it at a higher price. Like the car was going to break down. Well, after we left we posted our car on Autotrader and we were able sell it for $7700. And the car did not break down on the test drive! I would avoid Carmax and not trust them, whether buying or selling a car. AVOID!

I purchased a 2016 Chevy Sonic in October of 2017. The car was perfect up until the warranty went out.. Since then I have had to put sooo much money into the car. Did I mention I was overcharged for the car. The car is a real LEMON... The service was awesome though.

Bought a car at CarMax in Brandywine last week. Was encouraged by Anna that we didn’t need to test drive it because it would take much longer to finish the transaction, we had 7 days to return it if something was wrong. So we purchased it. On the drive home the windshield started cracking. We stopped and inspected it and noticed a small, circular area where it appears a rock had hit it, but the area had a sticker placed over it. A rock hadn’t hit it on our drive, so it appears CarMax but a sticker over it to hide it. As this was preexisting, we called CarMax the next day, and the first time were hung up on. Then we called and were told told to call back when the manager was in.

Great service, not so great cars. I am now under the impression that while cars are at Carmax, they probably are receiving or receive a deodorizer treatment. Three days after taking ownership of my vehicle, a strong odor began to become apparent. It was difficult to identify but it had a moldy mildew smell. After researching online, I discovered a forum that suggested I look into the cabin air filter. I did and what I found was shocking. Rat droppings!! Yes, it looks as though rodents had eaten through the filter and built a nest or den there. Photos attached. I almost lost my lunch. The thought of me breathing this in for the past few weeks while I sit in traffic is gross! Thanks a lot Carmax. Buyers beware, customer service is excellent and vehicles run and look good but unfortunately smells are masked rather than resolved.

I am looking for an SUV and saw one online at CarMax in Roseville. I am not even going to check it out now. There are way too many bad reviews for some on them to not be true. Shame on this company. I think customer service is important.

Will NEVER go back to Carmax in Brooklyn Park, MN. Our appointment was at 5. They jerked us around asking for more documents needed that they said nothing about before hand. They had us transfer insurance to the car we were buying. Then tried to say we needed to pay more money because the appraisal on a car we were trading in expired and by that point it was closing and the appeasers went home. We said it was done within the 7 days the website stated, they then told us they had it.

Went to CarMax to get an idea of what my car was worth as I was starting to look for a car. The appraisal was low at $700 considering Kelley Blue Book said $3,000. In those 3 weeks I bought a car and not from CarMax. Same day I bought the car I took my old car to CarMax. This time ready to sell. This time the appraisal was for $400. The car was driven no more than 25 miles in that time and zero changes made to the car. I was given the exact same reasons the estimate was $700 but this time the value of the car was cut in half. The only thing that changed on the appraisal was the odometer and that wasn’t even one of the reasons given to me for this insult and was of time. I know it’s not a huge some of money but to a family of 5 it sure as stuff is.

Had 5 different offers for my car, by far Carmax gave me the best deal over by 175 dollars. Deal was done in less than 30 minutes. Best used car dealer ever in Chicagoland. Highly recommended. Stop here first before anywhere else to save time and efforts.

Went in to buy a car and ended up deciding on a 09 BMW, I was approved and they told me to get insurance on the car and pick up the next day. I paid 300 dollars to get insurance. They had me running around for 4 days getting all the paperwork they "needed" that I had already submitted. And every time I went in it was a new person helping me. In the end they had the nerve and call me and say they won't do business with me. Basically they didn't like the way my boss pays me and does his stubs. They were forcing me to use one of their computers to log into my bank statements or company time clock, basically so they. Could monitor me. After being told "You're all set to pick up your car tomorrow". I even called the loan company and said everything was good and we're waiting for the contract to be sent. Shady. I would give this place 0 stars if I could.

I purchased a $13,000 Honda CR-V EX-L from Carmax. In hindsight, the car was probably $3000 overpriced. I purchased the vehicle 6 mos. ago, in November 2018, and have since had to sink $4000 into maintenance that should have been covered under their infamous "120 point" inspection. My latest debacle with this vehicle involved a full replacement of the air conditioner condenser at $1000+. What concern would Carmax have selling me an EX-L model without a functioning A/C in November, right. Other problems involved fully engine gasket replacement, fouled spark plugs, and I can go on and on and on.... Bottom line -- AVOID CARMAX LIKE THE BLACK PLAGUE. THEY EXIST FOR THE PURPOSE OF RIPPING YOU OFF!!

I had problems with my air the day I purchased vehicle. They put me in a rental only to say they fixed it but no they didn’t. Then they sent to Kia. Still not working. Two years later and I still owe three years on this vehicle and I need a new engine due to no neglect on my end. Thanks for selling bad cars and no they don’t do any kind of point inspections. If they did I would not have this many issues.

I don't know if the Carmax site qualifies since it actually has brick and mortar stores but, the ability to search model, year and price and have the car brought to me was important. Also, it was comforting to know that they have a certification process for each vehicle sold.

Found Vehicle of interest in Maryland. Had it shipped to King Of Prussia in attempt to test drive & inspect it on 4/8/19 - Dealt with person named Josephine @ Carmax via internet. Received email that vehicle was on location in KOP & forwarded a buyer's contract to sign prior to inspection. "Putting the Horse before the Cart!" Replied with email on Friday 4/12/19 that needed to test drive & inspect vehicle prior to signing any contract. No response. Advised Josephine would be back on Monday, 4/15/19. Emailed 2 more times, setting up appointment to test drive & inspect vehicle on Wednesday, 4/17/19 at 10:00 am. Drove hour away with my wife to inspect & test drive the vehicle.

Please DO NOT take your car to Carmax for an appraisal!!!! I owned a 2007 Cadillac XLR that was in like-new condition and they offered me only 13,000 for it. I then took it to a dealership and they gave me 21,000 on the spot for my car. I was not shopping for another car.... Only wanted to sell the Cadillac.

Had to replace the engine after owning for 6 months. When the engine was pulled from the car, it was discovered it was not the original engine.... It was one that came from a junkyard. The dealership has given me the "runaround". Informed me today they would not do anything for me. This is a fraud.... Car marketed with 35K miles with an engine from a junkyard with unknown mileage. None of this disclosed. Still waiting for Joe ** to call me back. Do the right thing Carmax!! I will not stop until you do. Joe my number is **.

If Carmax associates were the best they would take care of a friend of mine’s son who bought a CRV in White Marsh with a vibration right off the lot that only required a 3 hour fix/computer update trust me I have had a CRV and that’s all it needs to fix the problem, so this has turned into Carmax still having the car after a month with him using a brand new car for a loaner car which I’m sure Carmax needs back. So management and employees are giving them a total run around with the entire thing when it should have been just a simple fix from the start. He hadn’t even made the first payment or even taken delivery of the car yet shame on CarMax to take his hard earned money. Co workers and other friends aren’t going to Carmax ever again! I’m spreading the word and letting everyone know this place has no customer service and to avoid at all cost!

My vehicle was towed to CarMax for service on Feb. 5, 2019. I have photos of what my vehicle looked like before service was performed by CarMax. AAA towing and myself have photos. When I go to pick up the vehicle the front driver side fender is severely damaged. CarMax stated it was like that when they received it but never notified me. After going back and forth with CarMax. AAA towing provided photos proving that it was not like that when AAA dropped it off. Also, I have photos showing that it was not as well. CarMax stated that CarMax towed vehicle into shop. CarMax is not fixing the damage they caused.

I found the SUV I wanted to test drive - a 2018 Ford Edge Titanium with 30k miles, online. Requested the transfer and the salesman called to set up an appointment. When we arrived at Carmax the salesperson was not available and got the financing person to take us on the test drive. She couldn’t even locate the vehicle in the lot. We walked all over then she asked us to wait inside until she could locate it. We really liked the vehicle and decided to go through with the purchase using my pre-approved loan from JSCFCU.

Ok, it's this simple, they will take your 10,000 dollar car, give you 5k for it, lump the other 5k you owe onto their car they're selling you. Their 15k car is really worth 10, so you're overpaying by 5k plus. Now add back in the 5k you owed on your car. Now you're at 20 grand for a 10k car. It's that simple, wholesale for your car and 110 percent retail pricing on ALL of their cars. Ready for the kicker, they'll give you better financing than anyone because it's in house financing AND they'll charge you a daily interest rate, making about half your monthly payment interest only. Confused yet? Disgusted yet? You should be...I will never buy from them again and will steer others away from them any chance I get.

My daughter bought a car from CarMax Las Vegas, NV. Called and told them the problem. Was told they would run diagnostic and repair for free. She makes an appointment and when she arrives they state they won’t diagnose or repair the car for free. Pretty sad they say one thing and do another. How do they expect return customers. I know I will never do business with them.

Carmax's employees take forever and a day to get back to you. Since you have to request a transfer instead of just being able to pay for said transfer it usually means that the car you were looking at gets sold out from under you. For a company that centers around cutting out having to deal with a sales person, you have to deal an awful lot with lazy employees who try to sell you cars you're not interested in because the ones you want get bought out from under you. In short, pick your poison.

From the beginning this was looking like a 5 star review. Everything from the greeting to the streamline approach to selling a car. We bought a 2017 Ford Fusion on March 7, 2019 and when we went out to the bay we found a nice big yellow ribbon on the car. Then we walk up to the car and it's filthy. I asked the salesman what's going on with this and he said they run it through the car wash and that's it. Water spots, smearing, couldn't see out the windows. They were so bad. This really surprised me since they really seem like they have the car sales process so streamlined. All they need is some chemicals and a detailer and this could have been a five star. Very upsetting. My recommendation, don't sign until you look at the car after it has been "cleaned".

If you need Carmax to send you a payoff quote, or send information to your insurance company, good luck! For tasks other than taking your money, they seem to 'lose' your request in their system. Very poor customer service. They have no ability to speed up a request once it is a second request. They do not seem to understand that owners have the right to hold insurance with whomever they please- and it does not have to be integrated in their 'Carmax' system.

Beware of CarMax's finance policy, time it carefully if you are going to refinance. The cars are priced 5% above the 110% of the allowable finance rate and to refinance you will have to put down approximately $1300 on a $22K vehicle. In addition, they lower your score by approximately 10% if they are financing which can push your rate up. Consumer beware.

My wife needed a reliable car to drive our young kids in, so she went with her father-in-law to the Kenosha, WI CarMax and ended up purchasing a 2012 Town & Country - 32,000 miles. Three months later, the van has all the dash lights on and intermittently stalls within 15 mins of starting the vehicle. Call CarMax and get the sob story that "if you purchased extended warranty..." Given that they sold my wife on all the care they take in their extended, quality inspection, why would someone expect to have issues with a "thoroughly inspected car" with 32,000 miles on it?

Have been dealing with Carmax for many years. However recently have been VERY disappointed. They seem that over the years they are REALLY trying to squeeze every penny out of potential customers. They cannot use the same process to appraise ALL vehicles which they currently do. I brought a high end car (MSRP over $100000). I understand very well the entire process and expect wholesale figures. HOWEVER, when their price comes in more than $7000 under what a dealer will give me tells me something is wrong with Carmax system. They definitely need to get back to the drawing board. Horrible experience from the home office. Will think twice about ever doing business with Carmax again.

We bought a Kia Sportage 2012 from Carmax. Less than a year the engine broke down. After 9 months exactly the engine broke down. They didn't help at all and the car cost us 6000 $. They are not helpful. They sell bad cars. Don't buy cars from them. And we called all the managers. No one helped us or did a small thing or even care. They sell bad cars and that's it.

Purchased a 2013 Chevy Equinox. A week later engine light was on. Called and was told they could service in 3 weeks. Light went out. Car went 4 months, engine light came back on. Helped a friend out with flower shop on Valentines week. She gave me sign to put on car for delivery parking. That Sunday car wouldn't start. Triple A towed me to shop. Monday they said engine was bad. Had towed to dealer as instructed. Didn't hear a thing for a week. After constant calling, they came second week and inspected. They refused to honor their warranty I had PAID for. leaving me with useless car. Everyone there at CarMax said sorry. Said because I had the sign they considered it a commercial vehicle. Had to pay $3,000.00 for engine out of pocket. Car had BAD engine when I purchased it, they didn't care. Never again. HAD BEEN WARNED ABOUT CARMAX. NEVER EVER AGAIN. HIGHLY UNRECOMMENDED!

Although my 2008 BMW 335i has been in the shop more times than I can count. I am happy I chose the MaxCare plan. On second thought I wish I would of chose the longest extended warranty. I just paid 450$ for a oil leak that was "fixed" before? How does that work? And the only reason is because they replaced my front shocks.

I went to Carmax on Frontage Road in Kansas. When I was in the car my check engine light was on. I asked the salesman about it. He talked to the service department. This car only had 16,000 miles. Well 7 days later you guessed it. Came back on again. Well I called the salesman. He said he would call me back. No return phone. I bought another car from them previously. I had a positive experience with that car. Even though it broke a month after my last payment.

I have been a huge fan of CarMax for 10 years. I have bought my cars there and directed my family and coworkers to purchase from there as well. Within the last two weeks I visited CarMax looking for a new car. My local lot had several vehicles on site that would work but had all been reserved or spoken for. The salesman suggested I look online and find something at another lot and pay to have it transferred. I went online, found a possibility, then called my local store to set up the transfer which would cost me $150.00. But before I completed the transfer transaction, I ask them to call the transferring lot and ask if the car was very clean on the inside and the outside was free of major blemishes. My local lot called me back and said the car was impeccable and accepted my money for the transfer.

The Carmax in Escondido, Calif resolved all issues with my car. Thank you.

It was the day after the snow storm in Chicago, 2/12/19. As my car is warming up the doors lock while I'm cleaning off the ice on my car. My phone and keys are inside and I live alone, no one to let me into my apartment. Had to ask several neighbors before one let me use their phone. I don't have a phone number for MaxCare, so I do a Google search and get their main number for corporate/customer relations (800-519-1511). It is 650 am and their customer relations line is close. I end up going to through the finance department in the hopes that I could just be transferred to roadside so they can unlock my car.

I purchased a certified used car from CarMax. At the moment the car is flooded from the rear, back seats, floor and trunk. I found out through my car ins. The car was in an accident from the rear previous to me purchasing it. Now I am stuck with a very wet car. Of course Carmax can do nothing about the situation. :(

Purchased a 2014 Lexus RX350 in late 2016. Began to have issues a few months later with door interlocks (had 2 replaced). When a third began to act intermittent we took the car back again and in a post repair test drive the Carmax mechanic said he heard some noise under front end while driving. Turns out they found all kinds of issues with front drivetrain. Torn boots was what puzzled me and then he went on to say it was worn so bad they was metal to metal contact. This was at 46K miles. Mechanic joked with my wife and told her it was due to rough roads. We were the second owner so I cannot speak for the first but during our ownership the car has never even been on a dirt road.

Carmax is a terrible place to purchase a vehicle. I made the mistake of purchasing a G37x 2013 from Carmax. I paid for my car a year before my loan was up. Then I was told my title was sent in the mail (which I never received). When I told Carmax Finance they didn't want to help in the slightest. They told me I would have to pay an extra 200.00 for my lost title (that they lost). They also told me it's between the Post office and Myself and not their problem that it's lost. Never (Never) Buy a car from Elliot or anyone else at Carmax Naperville.

Carmax sold me two ** vehicles with electrical problems. One of the vehicle engines seized up - I will never ever buy another vehicle from Carmax. Please do not buy vehicles from Carmax - the vehicles they sell have or had major problems.

I will NEVER do business with CarMax again and I suggest you think twice before you do. The return period policy is much too short. In my case I co-signed for a loan with CarMax to help my son get a car. The return period policy did not allow enough time for his insurance company to get back with him with the new premium amount. Once it did and we discovered that it would be prohibitively expensive, we were forced to return the car. He had the car for 30 days (we had first brought it back after a much shorter time) and we are being charged over $2,000 for his having had the car for one month.

I paid to have a Mercedes GLA 45 AMG shipped from Alexandria. It got here and I drove it. I planned to buy it. It was not washed well when it was on the lot and had some areas on the paint that I was concerned about. I told the salesman to wash it and I would look at it before buying. It was halfway washed at best. It still had areas I was concerned about. Long story short, it was washed 3 times and never was clean. I could tell someone had done a horrible job trying to touch up rock chips on the hood. I could have done a better job. I asked to see the manager and he told me it was a used car, but I was getting a great deal on a 120,000 dollar AMG car. The guy has no clue, these cars were in the 60 to 70,000 range when new. So, I walked out.

I have been dealing with Carmax for a while 2 years to be exact. I feel they really drag this out in hopes that I couldn't do anything to get rid of this car. I trusted them because they know better than I, I am no mechanic right? This nightmare all started with a rattle that took them numerous attempts to fix. Took my tow hitch off and put it back on etc... just to find out it was my shocks. Took it in for a noise. Something started smoking under the hood. Told them the transmission wasn't shifting right. They told me that's how they run, a year after told me they would appraise my car at 1000 dollars because the tranny is going out and the car is rusting. There is no way in 2 years a car rusts that bad that the value decreases that much. I owe 14 on the pos and it's worth like 3. They have attempted to fix a hissing in my dash for a year now.

I bought a F-150 truck from that in June of 2015. The second day I had it the alternator and battery died (that should have been a sign to return the truck, but unfortunately I loved the truck by them). I've had nothing but PROBLEMS with this truck. I've had to replace the battery and alternator twice, replace TRANSMISSION ($3,000), AC broke, replace catalytic converter ($700), spark plugs and wires replaced (500+), just to name a few things. And now they say it needs a new engine! I paid for an extended warranty when I bought the truck b/c it was a little older and I wanted to make sure I had coverage if something broke down.

I am looking for a 2007-08 Toyota Solara Convertible. Carmax had one in Las Vegas so I pushed the button to get it sent to Santa Fe NM for $250 so I could look at it. No response so I called and asked about the car. They told me that they didn't know if I or someone else had a hold on it. I was never called back and the car went back up for sale so I asked for a transfer and never heard back. Then someone from the first transfer emailed and said that the car was up for sale and was I still interested. I give up. I guess that they don't want to transfer the car or I don't know. Carmax sounds like a good idea if you can get the car and are willing to pay top dollar.

I purchased a 2012 Nissan Leaf from the Carmax Costa Mesa store, in May 2016. We specifically asked, if the extended warranty covered the battery. Especially because we knew how expensive it is to replace. We wanted to make sure, it would be covered if the manufacture warranty expired. We were told yes, so we purchased the extended warranty. Now I find out today, the extended warranty doesn't cover any batteries. This is the engine of the car. How can you not cover this? We would not have wasted our money paying for the extended warranty and probably would have bought a different car.

I just spoke with a Representative not too long ago today. I was appalled at how rude I was spoken to. Carmax has used cars for high prices, and yet still will speak to you like you are not a valued customer. I cannot wait until I have paid off this car so I can take my business elsewhere. Every time I speak to a Representative they are never warm or welcoming.

This insurance is very deficient and very bad attention, I had a sound on my wheel that has more than 1 year and Carmax still had not covered and had not repaired, I recommend not to buy cars on Carmax and either to take the warranty.

I test drove two cars and then requested a transfer from Newark Delaware. I had no idea this would take a week. My calls and email messages were not returned. On the seventh day I went to look at the car and my salesman was busy but assigned another associate. The $30,000.00 car had a deep, wide scratch and a deep ding on the rear driver's side door. Carmax repaired the scratch with a brushed on paint. I commented that the deep scratch & ding needed to be filled sanded and spray painted properly. The manager came out and said the brushed on paint repair was acceptable for Carmax standards. The maintenance required light and a yellow warning light were on. No one knew how to turn it off. I went straight to the nearest Lexus dealer and bought a certified pre-owned car.

I knew that car dealers and their lender companies were complete and utter crooks, but with how screwed over I have been getting screwed over by both of them, it's ridiculous. If they give you the lending company American Credit Acceptance, RUN OUT THE DOOR ASAP! They love to lie and steal your money.

We did not buy a pickup from CarMax but... Bill from Murrieta, CA showed us around their facility and test drove two used trucks with us. He was very informative and patient. We were very specific with what we wanted and they did not have what we were looking for. Bill was awesome in trying to find our truck for us and even though we eventually bought our new truck from another dealer our experience at CarMax was great and I will be referring friends and family to try CarMax first. Thank you Bill!

I bought a 2010 Volkswagen Jetta from Carmax on December 12th 2017 with 50 thousand miles on it. After the week return was up that’s when the transmission issues hit. After taking it to them 5 times with them pretty much calling me crazy I gave up. I have now owned the car for a year and it sits in my driveway because on top of all the transmission issues the timing jumped causing all pistons to hit the valves. There are metal shavings throughout the whole motor block. I still make payments on a car that is essentially totaled needing a 9000 dollar engine and transmission swap.

I went to Carmax located in Stockbridge, Ga to purchase a reliable car and was sold a lemon Chevy Malibu that I couldn't drive for 8,500 miles and now my engine is no good at a $2100 cost. Thanks to Carmax.

BUYERS BEWARE! CARMAX-6300 NW 167th St Hialeah, Fl 33104. Two Bad Experiences. I went in MAY 2017 to purchase a Car which was a Chrysler 200. I drove a car for less than a month and the vehicle started making some sort of jerking motion and the dash lit up with the check engine light on. I took the car back to Carmax service department on several occasions which patched the car in hopes that I would drive the car past the warranted miles or they simply did not care to fix the problem.

My teenage son bought his first car through Carmax. They talked us into buying the extra warranty and gap. All was good until he totaled the car in August 2018, we have been fighting with the Safe-Guard gap insurance for months now. They only owed $199 for the car to be paid off. As of now December 11, 2018, it’s still not settled and his credit is a mess, he can purchase another new or used car because of this. They have gave us the runaround and finally we just said forget the gap and we paid out of pocket. Don’t waste your money with this company. Hard lesson learned.

DO NOT BUY MAXCARE!! Purchased a vehicle in 2016 with 14k miles on it. Was pushed to purchase the policy for my vehicle even tho my car was under manufacture warranty. Car sales guy told me it would not take effect until after the manufacture warranty expired giving me an additional 60 months and 15k miles of coverage. THIS IS A LIE! He also told me I would be able to get a refund for the policy if I didn’t use it. I sold the vehicle in 2018 and have been working with HORRIBLE customer service giving me the runaround for 3 weeks. Still NO REFUND!! Yet, The car salesmen make a bonus as you get the policy. When you call customer services the person you speak to will only be there for one week. I’ve spoken to 4-5 different people all telling me something different. Do not purchase MAXCARE policy!! Waste of money and HORRIBLE customer service. BAD BUSINESS POLICY. DONT FALL FOR IT!!!

I've done all my maintenance my vehicle. "The motor is shot". I have a puddle in the cab, this is a known issue on later vehicles and has a recall (not on my 2012). Called service and they could care less, they offered nothing. I purchased my vehicle in 2015 from Stockbridge, Ga and I still have a loan on it.

Sold my car to them of which I purchased from them back in March of 2017 and was told nothing needed to be done on my end in regards to the Secretary of State and that they handle everything. Turns out they do absolutely nothing. Just received parking tickets in the mail for the car I sold to them. The is still in my name and whoever the sold the car to or auctioned it to never transferred anything or put plates on the vehicle. Now I am getting the complete runaround from the Tinley Park store along with their corporate headquarters in Virginia. Every person I speak to gives me a different answer. They claim they are handling it, however every time I contact the city of which the tickets are from they have not done anything at all. To matters worse since I do not have the original title since I signed it over to them there is nothing the Secretary of State can do for me. I would strongly advise to not do business with them and save yourself the headache.

I opted to purchase a car from them and have a FICO score of 788. Carmax chose to keep me as financier at a terrible interest rate of 12.3%. I asked if they shopped me around and they said once Carmax accepts you there is no other choice. I think that this is a HORRIBLE business practice and am now wondering if they do this to all customers or specific ones. My credit union is offering a 3.75 interest rate. In closing get your own financing as CM is ridiculous.

If you're planning on trading a car at Carmax, do yourself a favor, DON'T. They will lowball you just like their name, to the "MAX". They'll point out non-existing issues, take the car and sell it for way more than twice they paid you. Sell or trade it somewhere else, you will get a LOT more $$$ for it. Now, it's true, it is up to you if you'll accept their offer but their lowballing and appraisers are two things that did it for me and to stay away from them.

I bought a used Chevy Sonic 2014 from CarMax (8400 Anderson Boulevard Fort Worth, TX 76120). I paid $10,000 cash. Another $2,000 during the 7 mos I owned it. The first thing that happened was CarMax said they would inspect the car and have it ready. But when I drive it less than 100 miles all the lights went on. I took it to a car place and they said there were no fluids in the car. They said I should get my money back. I asked them to take the car back and CarMax said no! I don’t drive a lot. Maybe 10 miles a week unless I sometimes work which is 12 miles away.

Car Purchase went fine, Now Car has some problem with Brakes. Service depart don't have Appointment available for next 4-5 WEEKS. They don't understand the Urgency. How safe it is to drive car with having problem with Brakes?

On March of 2018 I purchased the 6th car from Carmax for my family in less than 5 years! Up to this point I thought the information given on previous accidents was accurate. However, I found this is not the case. The agent gave me a report stating there had been no accidents on the car. But when I went to re-sale the car 5 months later I was told the value of the car was being impacted by an accident in September of 2017. When I contacted the Carmax dealership (Raleigh NC) that sold me the car the Assistant Manager blew it off as no big deal. Apparently this happens all the time!! Please be aware they will NOT stand behind their cars when an issue arises. I’m exploring legal options at this point.

The day I drove the off the lot in Dec 2017 and saw the front glass window was cracked I reported it to Carmax and after several heated discussions they replace the windshield. This purchase was made in Dec 2017. Two weeks later all the warning lights go on. I take it to a oil change shop and they tell me there are no fluids in the car. No oil. No fluids/no fluids at all. I called the Sales manager again and said I want to return the car because it was not properly inspected. I said, "How do I know that the engine block did not crack." I said, "You sold me a car without properly inspecting it." The dealer said no. He said it was past the 7 days of return. I paid $10,000 cash for the car. I only drive 10 miles or more a week. I am retired. I financed $4,000 and paid $2,000 off during that yr. In July 2018, in one week I had to replace the temperature gauge for $400.

It appears to me that the issues people are stating do not fall under warranty, that is why warranty wasn't used. Warranty doesn't cover everything, especially wear and tear like tires for instance, or mold. Also, if you have issues with the smell from the beginning why wouldn't you ask for it to try to be fixed before you bought it. I have a CarMax Mini Cooper, 2011 and extended warranty and I'm responsible for things such as dim lights or tires, etc. I was going to buy a Volkswagen originally but I could tell a smoker had previously owned the car. They attempted to fix it and it was better but not up to my standard so I didn't buy the car.

I purchase a vehicle from Carmax Oct 2017. Two weeks ago I went to a different dealer to trade that vehicle in. They ran a Carfax showing that 2 months prior to me buying the vehicle it was reported damaged on the roof and both front fenders. I went to CarMax and they told me that they use Autocheck which is supposed to be more accurate. That is if they report to Autocheck, after emailing back and forth come to find out from their own caseworker that the vehicle had hail damage. So they fix the vehicle, never reported it to Autocheck since they didn't fix it through an insurance company and sold it as if it was never damaged. That is Fraud. So now I'm in the process of looking for a lawyer to take them to court. Don't but a vehicle from CarMax without a Carfax report, don't just take their Autocheck report, they repair vehicles and don't report it to the Autocheck since they don't use an insurance company to repair them.

Found a truck on CarMax.com in Merrillville, IN. and had it transferred to Madison, WI. Before the transfer, a walk around was done and we were told it had no scratches, dings, etc. Drove 90 miles to look at it and major scratch on the side of the truck and 3 other dings/scratches. The manager, Jeremy, was surprised they missed the scratch and since it had the potential to rust, they would send it next door to Abra body shop and have it fixed. Following weekend, made the 90 mile trip again planning to buy the truck. Scratch only slightly fixed. Jeremy said they felt that they could fix it themselves to CarMax standards. CarMax prides themselves with extra clean vehicles that meet high standards. Interior had not been wiped down and dog hair present and scratch fix unacceptable. We were lied to twice - once with the walk around and then with the body shop fix. Wasted gas, time and money. Stay away!

Ok, so first of all - Reading some of these comments are TOO hilarious! Most of them are people who do not have their documents together, not understanding the website or just think they are getting a “new car”. These are ONLY USED CARS! Next, YOU ARE BUYING A CAR! You’re are not getting a combo at Burger King, clothes or some small item - it’s a car! It’s going to take some hours, depending on what you are getting done. Second, you have to get that mess out of your head that USED cars are NEVER going to have any issues. No matter what new age or small of miles, as the first owner or second owner you can NOT predict how they used and took care of that car. I love how Carmax reconditions their vehicles, upfront with the prices and they offer the Extended Warranty. I would only assume those people who don’t get the warranty has the most repair problems and paying thousands of dollars.

The salesman in CARMAX, Merriam store had presented to me a car accident report with 0 accident i.e clean car, so as a trustful organisation, I proceeded with the purchase. Then 2 years later, I intended to change my car to get another & in the process to trade in my car with the other one, the dealership had shocked me out when he brought the real CARMAX of my car showing that it had an accident one year before I bought it, accordingly my car price dropped like a half of its value due to the above matter. My advise don't trust them & check your car history individually.

I haven't been one to write reviewers, but reading others' reviews about car dealerships just saved me (I believe) a ton of headaches in buying our newest car. CarMax was absolutely, totally wonderful.

In early June 2018 the car was totaled. Nationwide Insurance Agency finally got a check to CarMax to pay off the vehicle in August 2018. CarMax began calling me in September 2018 stating that I was behind on my payments. I explained the situation and they stated that the check had been returned, not paid. I contacted Emily ** at Nationwide and she provided CarMax with the cleared check. CarMax contacted me again in October, stating the same thing. I said the cleared check had been sent. They said it had not, though Nationwide showed me where it had. So I contacted Nationwide again, I also asked CarMax, while this is under investigation to not report this to the credit agencies as they over and over again said it looked like an issue on their end.

I am not someone who enjoys the car buying experience. Most places make it way too inconvenient to the buyer and way too time consuming. I have had my share of bad experiences at dealerships. However, CarMax Austin, TX South took it to a whole new level. I was shopping for a stylish but economic vehicle to replace my aging Range Rover that consumed too much of my income filling it with gas.

CarMax does not sell used cars; they are in the business of selling you an extended warranty with a used car. I used to rave about CarMax. We have purchased cars there before and never had problems. Too good to be true though... This past May 2018, my son purchased a 2015 BMW, Series 3. The first month it had a "maintenance" problem that CarMax covered with the 30-day warranty. However, less than 3 mths later, the car's whole dashboard goes out. CarMax agrees to pay for the diagnostic service. We take it to the BMW dealership that CarMax sent us to and later find out that things are much worse. There are 3 oil leaks that have to be repaired as well as the dashboard, totaling $6,000 in repairs. It was stated by the diagnostician (the one CarMax paid for and sent us to) that service for the oil leaks should have been done, but was not. The leaks were happening long before the car was sold to us.

Now I know why CarMax showroom is so luxurious, they are ripping people off. I purchased a 2013 Jeep Grand Cherokee Limited in January for $25,000, had problem after problem with the car, traded it back in 6 months later and they only gave me $19,000! Is that fair, no it’s not! Shame on you CarMax!!!

I have been shopping online for the past 6 months for a GMC Yukon XL at multiple websites and have visited dealerships for a test drive. I was a little reluctant when I saw a vehicle that was in my price range with the low mileage that I wanted for sale on Carmax's website because I question where they get their vehicles, reputation, return policy, etc. The vehicle was located two states away and it was a $99 shipping fee to the local dealer by my house, so I figured if I don't like it I will just eat the $99 fee. I must mention that previous to this purchase I did a lot of research, test drove multiple vehicles and made offers at local reputable dealerships, but received the run around treatment and classic used car dealer line of "our vehicles are priced aggressively to sell" with zero flexibility on their overpriced tags (overpriced both on Edmunds and KBB). To say that my patience was at an all time low would be an understatement.

I bought a 2010 Jeep Grand Cherokee about three years ago. Since it was a used vehicle with unknown history, I decided to purchase the extended warranty thru 100,000 miles. The car was good and I had little to no problems for a while. The first issue I had with the service department came when I needed something checked quickly, but they would not even look at it for a week. In other words, their business model does not include any ability to assist a customer in an emergency. However, because I had paid for the warranty, I was locked in to using their service department. I recently had a problem with a noise from something loose and called for an appointment. After waiting a week for them to check it, they said a strut part, not the entire strut had to be replaced. No problem, I thought, until they told me that it would be from Tuesday to Friday for the work to be done. So I had to get a rental.

We purchased a used Prius from Carmax Riverside. There were a couple dings on the car that made us hesitant to pay the asking price. We included fixing the minor dings on the body in the purchase agreement, and were guaranteed that the repairs were minor and that their auto body department could easily fix the dings to make the car look perfect. Their first repair significantly increased the size of the ding and Carmax did not use the correct Toyota paint color! It looked much, much worse. The second repair again used the incorrect paint. The third time Carmax used the correct Toyota paint, but again, the repair looked much worse than the initial ding.

I wouldn't even give it 1 star but didn't have a choice. CARMAX HAVE MY CAR FOR 9++ WEEKS AND 3 CAR PAYMENTS WITH YET AN ETA. LOT OF LIP SERVICE! Unfortunately I did not read reviews when I was in a desperate need of a new car. Purchased a 2014 vehicle w/ 30000 miles in Jan 2017. Fortunately I also purchased the extended warranty. My car has been back 4 times re: transmission. The first couldn't find anything, 2nd time they "said" it was a recall on a sensor. Tranny was no different. Called again. The service rep told me to take it to a trannny place and pretty much leave them alone. I purchased the extended warranty. NO YOU FIX IT. Brought it back again...and this time they did FIND that it needs a new tranny at 44000 miles! Wow!

I purchased a car from Carmax back in July 2018. Because of the "No Haggle" pricing structure the price was the price. I trusted Carmax to offer a fair price on the vehicles they sell. After only 2 months the vehicle was in a bad accident resulting in a total loss. Carmax sold me this vehicle for $2000.00 over the Clean Retail Value of the vehicle according to my insurance company. I contacted the General Manager at Carmax and he was unable to offer me any resolution to this matter. GAP coverage was not even offered by the Sales Consultant. Don't buy at Carmax - the "no haggle" pricing is not for the customers' benefit - it only benefits Carmax.

2008 Kia Sorento disabled due to minor fire under dash. Carmax made up more issues with vehicle and I was forced to take their horrible offer due to towing issues, steer the engine transmission and many other parts of vehicle are worth more. Steer clear of Carmax...

Bought a truck 4 months ago, they kept my license registration fee and didn’t register with the state of Calif. Even after payoff. Called over 10 times, filed complaint with the state. Kearny Mesa Carmax is the worst customer service ever.

I took my son to Carmax in Lancaster to purchase his first new car. When we arrived the lady at the counter took our name and said someone would be with us shortly. Unfortunately an hour later we still didn’t receive help even though there were a few sales associates sitting at the desk doing nothing. Decided to go down the street to a competitor and received excellent customer service. If you want horrible customer service then Carmax is the place for you.

Do not trust or use the "hold" feature if you see a car that you wish to purchase. The website states that you can hold a car for up to seven days. Somehow, after placing one and calling to check on the vehicle the day that we were to purchase, another person was in the sales office purchasing the vehicle that was promised to be held for me. I asked them to stop the sale because it was guaranteed on the site, but they would not. Somehow, my hold had disappeared. I am beyond upset with this company.

I purchased my vehicle from CarMax in May of 2018. The day that I purchased it I needed to return it. There were many issues regarding no headlights working, flashers not working, wipers not working as well as instability of the rear end and electrical problems stemming from the stereo. I took the car back on numerous occasions they always told me that they could not duplicate the problem, and returned the vehicle to me. I have been locked in the vehicle in temperatures above 98ﾟalong with my grandson. I have recorded all of these things of being locked in the car not starting, slamming into gears, airbag light going off, and finally the car had to be flat bedded back to CarMax at the end of August up 2018. They have claimed again the day could not duplicate the problems.

I was approved for the California Replace Your Ride clean air voucher for $4,000 for a used car. The program limits you on what dealerships you can use and Carmax is their favorite. I was ready to purchase a car but then decided to price check it against other dealerships online and such. Only to find out that Carmax has a 30% markup. Suffice to say I was very disappointed when I realized that my $4,000 voucher wasn't going to save me any money because Carmax was going to rip me off. I literally saw the same car with the same mileage for $3,000 less at another dealership and $4,000 less from a private party.

This was the worst experience of buying a car I have ever had. Spent 3 days trying to get an appointment. Salesman was nice. Put the info he printed from his computer, and what I was told were all lies. None of the parts of the car written on their paperwork, related to the things in the car were actually there. When I asked to see the controls etc. the salesman said he was not familiar and would check. They didn't exist and I would have been sold this car thinking they were there when they were not. Their solution. Different car different price, we're sorry. Do not go there and believe what they give you, not real.

Two trips to two difference CARMAXs. The first car bought had mechanical defects. Red lights on, on the dashboard. Second, low balled me again on trade. Salesman just sat there, looking at me and said "There is nothing I can do." I walked away and one hour later, he called me and said "Oh, we have decided to offer you an additional $2000 on the trade." I said "NO." I will not deal with a bunch of crooks.

Dishonest, slow, in my opinion lacking in integrity. If you even visit Carmax, which I don’t Recommend, do so to see a variety of car brands. Find something you like then go to that auto manufacturer dealership. You will be able to buy the same vehicle, brand new, for not much more than the used Carmax version (really inflated prices) then the dealership financing is better and will save you thousands. Do the math and most often in the end you have a new car with less long term cost.

This is my second time purchasing through Carmax in Norcross, GA. I must say that both times were smooth sailing. The first time, my cash car had given out on me and I needed a car asap. My cousin recommended Carmax so I went online, applied, got my approval for the amount I was willing to spend, walked in the store the next day signed paperwork and walked out with my car. This second time, that same car was in a wreck and was written off. I knew it would be some time while the insurance company did their part but I applied for the amount I was willing to spend to not be in a rental for too long.

Talked directly with Larry of Carmax in Fairfield, made arrangements to come down and look at a 2018 Tahoe. I was specific about asking the condition of the paint to the extent to ask Larry (a) did he know how to tell if a panel had been repainted, (b) he said yes, (c) asked him to go inspect the Tahoe, (d) came back and said only 1 panel has been repainted.

Went to Carmax on 8/22/18 to appraise my 2015 Cadillac Escalade. Car has 68k miles and KBB and Edmunds set a value of between $40 and $43k. Carmax valued the car at $35k stating rear left frame had damage. Their inspection took 5 minutes. Never had a accident with the car and didn't believe appraisal. Took the car to a Cadillac dealer on 8/23/18 and requested a detailed inspection of the car saying I was ready to sell it and wanted to know if there were any issues before putting up for sale. Paid the dealership for their inspection which took almost 40 minutes. Cadillac inspection determined I needed new wiper blades and should change the battery soon. No underside damage to anything including the frame. Beware of Carmax evaluations.

Today is 8/8/2018 and I never had my heart broken since I lost my son. A week ago I registered with Carmax and reviewed many cars. I picked 4 cars and they ran my credit 5 times as I approved. Yes, I was approved all 5 times by a leading bank. I visited the dealership to pick up the 2014 Audi A6. They put the yellow bright bow on it after they washed it, then all staff told me congratulations!!! We finished all contracts and legal paperwork. They gave me 2 sets of keys, shook my head and me and my son walked out the door with the dealer to leave in my new car. The manager then peeped outside the door and told the dealer "I need to speak with you".

Be very careful, watch out! I had been looking for a very specific car and found it on the Carmax website. It was outside of my free shipping area so after many calls not only to the local Carmax dealer but the dealer in the other area I told them to send it. When it arrived at my local Carmax dealer it had been damaged. They said it was not their fault and said I must take the car. I asked that the car be repaired and they would not. At that point I said no to taking the car and wanted my shipping charges returned to me. Thank goodness I kept records and notes of phone calls, before and after pictures. Be very careful!

We took our second car (no longer needed) to CarMax in Madison, Wisconsin to sell. 1994 Honda Accord EX, manual, with 153000 miles in good running condition. One owner, clean, new tires, new exhaust system, recent brake work. Had scrapes and rust on right side from getting too close to a cement post. Clock and radio did not work and auto door locks made strange noises. They offered $100. Can you believe $100? We laughed out loud. We posted the car on Craigslist for $800 and sold it a few hours - had to turn away a dozen inquiries. We should have asked more. CarMax's appraisal was a joke! Don't waste your time.

My experience is too long and horrendous to explain! The short story! I was approved for a truck to pick up in Boise Idaho. Halfway to Boise, I got a call telling me that my original application had a mistake on it (their part), so they needed to resubmit an application! I was already 130 miles away from home mind you! They resubmitted and the finance company wanted twice the amount down than originally submitted! So a few day later, we settled on another one! It needed to be transferred from Seattle to Spokane which was fine. I had no problem waiting for it! A couple of days later, I received a call from one of the managers telling me, that Carmax reserves the right to refuse service to anyone, and apparently, they refused to work with me! WOW! I was blown away! I hung up on the dude, 'cause I really didn't want to hear banter on about their policies! WOW! What the hell kind of company is this?

Do not buy a car here... I bought a 2012 Honda Civic Hybrid. I have had for a year and a half and the electric system has went out in the hybrid battery. When I brought the car I got a warranty on the car that was 60 months or a hundred thousand miles. I myself have not put that mileage on the car but they said because I had over a hundred thousand miles my warranty is no good. So now I'm stuck with a car that me and my family could here hurt driving because we could get electrocuted, lose my brakes and etc... Find another place to buy a car. Thank You.

Be aware, you may think that the salesperson has ordered a transfer of a vehicle you wish to purchase and have been qualified to do so. However you find out days later that a sales manager can cancel that sale and transfer if they so chose. Even if Carmax company policy says they cannot. Then you get to spend days trying to get a response as to why. Good Luck.

STAY AWAY!! Unless you're desperate!! My husband & I paid to have a vehicle transferred from Carmax in Midlothian, VA to Carmax in Newark, DE ($149). We drive an hour on a Sat. to get the vehicle. After getting an approval we had to provide paystubs, proof of address, etc. I had everything with me. The sales lady took my docs & handed them off to another woman that came up to me & asked me if I was able to contact my boss, who's an attorney & only has myself & 3 other employees that he pays. We do not get direct deposit, our checks are prepared with taxes taken out & shown on the paystub & the check is attached below. I rip off the perforated check & cash it.

Last week I recommended CarMax to my son who was looking for a 2017-2018 Camaro ZL1. I thought they were a good company, so, he found a car, did the financing online and was approved and got five offers. He was pre approved not pre-qualified. So he selected one of the offers and we went into the Merrillville, IN location to sign the papers and give deposit. When we got there then that when everything change. He was told that his deposit amount went up by $800 and we accepted the new deposit. After sitting for over 2 and half hours. The sales manager Ken came back and said that CarMax decided not to do business with him. WHAT?? I never heard that before so, we asked why and he said no information was given to him and to call the 800-519-1511 consumer relations.

I have been trying to find a BMW X6 with specific features and options, and I was able to locate one on a nationwide search in your Roseville, Ca location. This was early Sunday (22nd July) morning, and I was able to put a hold on the vehicle to have it transferred to my location. Next day (Monday 23rd July) when I went to the local CarMax in Mobile, Alabama to pay for the transfer, I was told, the car is being shipped to a different location for someone else.

Carmax appears to be no different than any other used car lot. I took my 2013 Dodge Ram 1500 to Carmax to get an offer. They offered me 8k. The night before I valued the truck on KBB.com and came up with a trade-in value of 11k, and that was using the ‘good condition’, which the truck is actually in ‘very good condition’. When I questioned the discrepancy between KBB and what Carmax offered, the agent actually went on KBB to see for himself. While he was entering the information, I noticed he entered the sub-model as Tradesman. I told him the truck was not a Tradesman, but an Express. He said according to his appraiser it is a Tradesman.

My wife's Tahoe was totaled in an accident. We looked for about a week for a replacement. Another Tahoe or Yukon with low miles was what we were looking for. I checked out the local Carmax and found a 2009 Yukon SLT 1-owner with 70,300 miles. It was in our price range so I called and spoke to a salesman about it. I asked him specifically to look at the vehicle for me before I came down. I was interested in knowing if it had dents and scratches, if the underneath of the vehicle had any corrosion damage or visual rust. He called back about half an hour later and assured me there were no dents or scratches and the underside was clean and free of rust.

I recently bought a 2014 Lincoln MKT with 50,000 miles on it. About 2 1/2 weeks later, the car does not turn on at all. It appears to be the starter or alternator. Carmax did offer to fix it and tow it but I could only get an appointment a week away. They refused to offer me a rental car in the meantime and now I am stuck without a vehicle.

I financed a car through CarMax in 2012 and paid the loan off in full a few months later. I received notice the account was closed and never thought anything more about it. Imagine my surprise when 6 years later I go to sell the car and the State informs me CarMax never released my lien and so the car is not officially mine to sell. I called CarMax and they told me yes, they can see that my account was paid off in full, but they cannot correct their error because the account is too old and will need to mail me a form to take to the DMV in person, which will require me to take a day off work and waste my day for their error. Absolutely unacceptable.

I took my 2018 Mustang Ecoboost for appraisal and they appraised it $2000 less than what KBB listed for. I contacted Carvana and Vroom which also buy and sell car like CarMax except they do only online. I have them appraised my car and got $2200 more than what CarMax was offering. I chose to sell my car to Vroom instead and it went less painful and fast transaction, and they even pick up my car after 3 days of transaction period and they deposited the money to my bank account before they even pick up my car.

I took my car to Carmax for a quote, thinking that maybe I would let my car go for a reasonably cheaper price, but they created many nonexisting problems and quoted for $1000. I got so shocked and very same day put and add to Craigslist, sold the car within couple of hours for $3500. Do not even care going there and don't waste your time.

After going nowhere with Bob Rohrman's (Woodfield Ford) service department, I went to CarMax. Woodfield Ford's service wouldn't as much as return phone calls. I waited three weeks for them to return phone calls regarding the installation of a new rear assist camera on my 2011 Ford Edge. I called Richard (Woodfield Ford's) dealership manager, and he didn't even call back. I talked with their parts department and found out they never ordered the part.

I too was looking for the minus star. I decided to purchase a vehicle from CarMax last September. I was excited about my purchase. It was a 2012 Dodge Ram 1500, with 50k miles on it. Just like anywhere else the salesperson trying to up sale everything under the sun, I decided not to get the extended warranty, I'm thinking 2012 and it only has 50,000 miles very clean it should be good for a while, needless to say 8 months later I find myself having engine problems. I reached out to CarMax to see what they could do, since it's only been 8 months from purchase, they said call Dodge and see about manufacturers warranty.

Let me say in the beginning I raved about CarMax, I thought they were just awesome, it was simple easy and I ended up with a car I never expected to get. Now two years into my payments, they have turned into a different company. My car was unlawfully towed back in March of 2018, which I have a pending case on. Since then they have done everything get this car repoed again. After looking into my car the two previous owners both had it repoed as well and CarMax ended up with it back in their possession. Hmmm, a little strange right?

We went to Carmax to sell our older vehicle to them. We expected to receive an offer of $1000.00 and we did receive such an offer. That part was not a problem. The problem began after they offered us $1000 for the vehicle. My husband called me at 3:55 pm saying I would need to pick him up in about 20 minutes. He was told by Carmax that it would take 20 minutes to finalize the deal. I arrived at 4:20 pm and was told it would take about 10 minutes before the paperwork would be ready. 40 minutes later at 5 pm the paperwork was finally ready.

I will never buy a car anywhere else! Seriously. Whenever a friend or family member talks about buying a car, I always suggest Carmax because of how easy it is. In 2015, I walked in nervous about buying a car but walked out two hours later happy and driving my perfect car. First off, I never felt pressured. My first experience at a car dealership when I was a teenager left me in tears. All the Carmax people were friendly, respectful and genuinely seemed to care about my family's needs.

Walked into the dealership and was greeted by a salesman. He was very nice and offered to show us other vehicles within our price range while our vehicle was getting appraised. After looking at a few vehicles we were interested in, we returned to the lobby where we received our appraisal. This is where things took a drastic turn! We received an appraisal for our 2013 Cadillac SRX of $8,000, that's $7,000 BELOW KBB. Take note here, not a scratch or ding on the car, interior in perfect condition and miles within normal range. Accident free and clean title. Appraiser stated that vehicle had a transmission problem and hesitated shifting gears between 1st & 2nd.

We purchased a Nissan Maxima through Carmax, the first one we had the timing chain went out on it, they stepped up as sold us a lemon and we picked another Maxima. Only to find the issues are worse and worse and worse. Service is **. (excuse my French). There is a service advisor at Carmax in Tolleson Arizona named Mike. Guy is highly unprofessional, disrespectful and doesn't know when to watch his mouth. We brought our car in to have a timing chain issue inspected. Two mechanics have told us the timing chain is going out and causing noises. The car is still under warranty so we took this to Carmax. Mike and the mechanic refused to check to see if this was the issue. The check engine light was also on, they never ran for a code to see what it was, they immediately cleared it out so it is unknown.

After our experience last year (see below), I was cautious giving Carmax another chance. But, I am in the market for a used car for myself and they, unfortunately, have the best selection. I started the process a couple of weeks ago while I waited on my bonus and asked for a vehicle to be brought over to test drive. I was contacted by John, who received my inquiry via their web page. He got the car scheduled to transfer (which took quite a long time for being so close...but that may be logistics). While transferring, I went into the Dayton store to look at some other vehicles. I went in without notification and was not surprised the John was with another customer, so they put me with another employee. Fine, no worries, I didn't tell him I would be in.

What this country needs is a honest dealer and it's not Carmax. When I got this truck it was advertised with certain equipment and when I got it home and checked it was not what they said. I can remember when my dad said, "Honesty is the best policy."

Carmax is definitely a scam. Sold me a service contract I could never use. Explained that the contract was misrepresented and the service representative basically laughed and said "yes unfortunately we did". The car has never worked properly. They just rigged it up which I discovered later. Horrible customer service!

I have purchased three vehicles from CarMax. All three vehicles were deficient in maintenance which CarMax will not fix. CarMax does not ensure that any of their vehicles are up-to-date in maintenance. This will cost you $$ in addition to what you paid CarMax. Also be very aware that any work they perform is not using vehicle OEM parts, they will use generic aftermarket parts to fix any vehicle issues. I bought a 2013 Infiniti G37 with almost 40k miles and in addition to the 30k maintenance not being performed, the vehicle had a brand new set of tires which I had never heard of, certainly not recommended for an Infiniti vehicle. CarMax will do the bare minimum to prep the vehicle and sell it. I do NOT recommend CarMax to anyone looking to buy a used vehicle. BUYER BEWARE!

The worst car buying experience I ever had. It took a week to get my car. On top of that the day I was supposed to come and get it supposedly the registry went down. What are the odds. Plus I'm paying double for the car or was 16,000. At the end of financing 32,000 if that's not a rip off.

We recently bought a car at Carmax. We have nothing but the worst experience with them in less than 30 days. We purchase our car on 4/5/18 and has been in the shop for 2 different times. It all started when we bought the car and there was a noise in the breaks. The salesman told us that because the car had been sitting in the lot for a while the noise will disappear in a few days Which it never did. I took the car on the fifth day where we ask to return the car and they automatically send me to the service place to check the car. They wanted a opportunity to check the car which they did and I was carless for a day. The next day they call me to pick up the car. They said they order new parts for the breaks and it might still make noise.

I purchased a used vehicle from Carmax in August 2017 at the White Marsh, MD location. One of the first questions I had asked was if the car was in an accident previously. The salesperson, Kendra ** assured me that it was not. She then touted the low apr financing that Carmax offers, including an offer as low as in the 2%. I had already received financing from Bank of America before I got there, but was intrigued because she kept stating the 2% rate that Carmax offers - it beat the 3.99% rate BofA offered. So I went through and received an estimate for Carmax financing. I got the results back: 14% they said. When I showed my surprise at being quoted such a high figure, Kendra began laughing, as if I should have known better and I fell for her joke. I was incredibly irritated but at this point, was desperate for a car so I went through with the purchase.

I went to Carmax with my grandson to buy a car, he decided to purchase a Ford 2011 Mustang, he had a fix it slip to get his windshield fix and a noise was coming from the back brakes. Carmax never took care of the items, the windshield was chipped in the front of the car, and until this day it has not been taken care of. Call several times to the maintenance department. They continue to tell him they are waiting on a new one to come in, I find this action very deceitful and horrible, and not good customer service, I am thinking to sue them in court because I was there when they sold him the car and have witnessed more than one.

My husband I and two boys have been searching for a family vehicle to upgrade to for quite some time. We landed on a sweet Nissan Pathfinder at the Greenville CarMax in South Carolina. It had all the bells and whistles for half the price new. It was a 2015 with 67K. We test drove it with the stereo off for a brief ride around "The same loop we test drive our vehicles on." (their words) and arrived back at the dealer lot. We gave it a thorough once over and noticed 1 new tire and 3 worn tires "That meet their quality standards." (their words again). We were very pleased and excited about having a brand new, barely used vehicle only 2 yrs. old that we thought would last us until we drove it into the ground. Upon return to the mountains in Asheville I notice a little jerking when coasting downhill immediately. I thought maybe it was the tires or the road, WRONG. It was the CVT transmission.

I bought my car in November of 2016. When I got the vehicle, my wiper blades were old and the back hatch electronic windshield wiper to this day has NEVER worked and this was supposed to be a certified pre-owned vehicle. After the initial 5 days of having my car things started going wrong within the 1st 30-days it broke down on me, long story short, the car was in the shop a total of 3 times just the first 30-days of having it, I was sold a lemon and the dealer did not care and would not give me any kind of deal on getting into another because clearly it was bad business.

My advice for those who would like to purchase car at Carmax. When I purchased my car in 01/29/18 Lexus IS 250, the sales consultant was in hurry and by the time I finished talking to insurance it was already dark. I did not get to drive or test drive the car because when I arrived to Carmax it was already 6 almost 7. The sales consultant was a little rude, she seemed nervous like she was rushing to get things done. Little did I know that this car has a few issues - first the tires was not balance and air pressure for the two front was way off, something underneath the car like alignment that cause the car to shake a little bit, headlights was off and on, navigation was defective. I called Carmax and address them these issues. They said it's fine, bring it back to them and they will take a look at it. I took my car to Carmax on 02/16/18 and I did not get my car back until 03/14/16. Almost 1 month.

Around March 2017, I purchased a 2010 Mini Cooper Clubman S. At the time of purchase I was informed that the tires on the vehicle is OEM run flat as it is required by the car manufacturer. Around March 2018 this year, the rear tires made a significant amount of tire noise. At this moment I attempted to get the two rear tires replaced at a COSTCO tire service department. On my discovery, I was informed by the COSTCO tire department that they're only allowed by OEM standards to replace my tires with OEM run flat tires. However, after inspection of my tires, the COSTCO tire service department stated that the CARMAX dealer improperly installed wrong type of tires or "non-OEM non-run flat" technology tires.

I purchased a 2015 Dodge Ram 1500 on Saturday 3/24/2018. Monday 3/26/2018 after only driving a total of 300 miles the check engine light came on. Troubleshooting indicated a vacuum leak. I called Carmax Memphis TN service department explained my situation asking for immediate assistance since I had only just purchased the vehicle which Carmax said was one of their certified vehicles. They said I would have to make an appointment to bring it in but they didn't know when they could get to it. They didn't offer any hope of getting my vehicle back within the next week or two. I haggled back and forth with them asking not to put me at the back of the line but they would make no promise.

Relocated from N.Y. to S.C. (Sept '15). CarMax did not pay me enough for a Lexus I sold, not by my choice. Have PTSD+other issues & now realized how much $ I lost. Need new car. Will never go back there.

DO NOT fill out an application through Carmax unless you are desperate with your credit. They failed to disclose they run your credit through ALL 10-15 of their affiliates. I did not go through Carmax because they gave me a scam of a quote then continued hitting my credit after I declined their offer TWELVE times. My credit went from a 744 to a ** 602. I repeat IT'S A GIANT ** SCAM. AVOID.

I recently purchase a car from CarMax on Sahara on 2/24. That following Monday 2/26, the check engine light came on. I took the car in to get serviced 2/27, I was told it would be fixed by the weekend. I was called Friday 3/2 and was told the car parts took longer than expected to come in, so it wouldn't be ready until that Monday. Monday 3/5 I was called and was told that another issue appeared to be wrong with the car, and because I was under the 5 day return policy, seeing that the policy was put on "hold" while the car was being serviced, I had the option of returning the car. I returned the car Tuesday 3/6.

I wished to purchase a car, but when they did trade in value it was ridiculously low. They also gave me Kelley Blue Book and it was falsified. I put my VIN number in myself and selected the worst Car options available and even that was significantly higher. In addition, the salesman skimmed through the car facts very quickly, and we had to ask multiple times for him to scroll back. In doing this we found that the vehicle had a recall on the airbags, which he was going to fail to mention. In addition, I called them out on the Kelley Blue Book discrepancy and they became very defensive and started attempting to hurry us out the door. There is no integrity with this company, at least not at the Daytona Beach FL store.

I cannot begin to describe my anger and disappointment at CarMax, in Roseville, California. On their website, they had the exact car I'd been looking for-a 2012 Ford Fusion Sport, with only 3K advertised miles. They were asking high blue book plus, but with such few miles, I was more than willing to pay a lot more. When I called to verify the miles, they said yes, that was the original miles. Having bought a car two years ago from the same dealership, I felt good about the car. I drove about 70 miles, one way, with every intention of buying the car. I had a certified check for about 30% of the down payment with a credit score of 818. When I arrived to look at the car, it had 29,000 miles on the odometer.

I have been a customer of Carmax with oil changes and repairs. However, in January I had my brakes done. A few days later my car died on the road, had it towed and was told it was my electronic module & ignition coil. Of course, had it fixed. Next day car wouldn't start. Had it towed. Told the ignition coil broke but now my car needed a crankshaft position sensor. Of course, I was an unbeliever but had no choice but accept it and had it fixed. Next day my check engine light goes on. However I took it to AutoZone for a diagnosis and it was an exhaust leak at downstream oxygen sensor. With all that happened at Carmax I took it somewhere else to get it repaired. Prior to getting my brakes done, I had no issues with my car shaking, or anything else. I will NOT take my car to Carmax anymore.

I will never use Carmax to buy a vehicle. I walked in to sell my vehicle and walked away feeling distrust for Carmax. The sales rep asked what I thought my vehicle was worth, took that number and used it to low-ball me. What a low down dirty game these people play. Instead of giving me an honest value for my vehicle, they took my number and offered $50 less. The manager was willing to lose a future customer over $50. The manager completely blasted Kelly book price to have zero merit. I will do my best to tell all friends and associates and any seller listening, please stay away from the Carmax in Naperville, IL.

Went into CarMax with all my paperwork needed. Once there I was ready to do business had had my check from the bank for downpayment and a smile on my face. One of my papers was wrong from my company and I was told we choose not to do business with you. I called the next day with the owner of my work to fix this and was told that there was nothing I could do. At this point I was told ALL CARMAX dealers would never sell me a car. Never in my life have I ever been talked to like this. My family will never do business with CarMax.

I will never step foot into another car dealership. My Carmax buying experience was painless and the easiest I have ever experienced. From my sales representative Pete to Chanelle in the service department I will definitely recommend Carmax.

In Sept 2016, I purchased a 2011 BMW X3 with an extended warranty from Riverside, CA. I was told to bring the car back the following week for cosmetic repairs/ issues. When I picked up the car, all of the work was not completed. Second, within 4 days, I returned the car for a mechanical issue (seemed like it was misfiring). I recall them replacing the spark plugs. The problem returned, but this time I took it to the dealer for service. That particular problem was solved, but I have had nothing but problems with the car. Within the past three months alone, the car has been in for service 3 times. The car clearly had problems beforehand. My warranty has a 500 deductible and some of the repairs are not covered. Now, I am told the battery is draining for an unknown reason that will cost me even more money to determine the origin, which is not covered by my warranty. I recommend going to the dealer and purchasing a certified used luxury car.

I wanted to share my experience with whoever reads these because I believe in sharing and telling good things when good things happen! I began my search for a new car 2 weeks ago, I thought of your company as my credit score is not the best but I had heard good things about your approval process. I was approved and contacted by Zach ** within an hour of sending my application. Zach was so patient with me as I navigated the website looking for my perfect car. He gave me facts about the cars as I looked and let me know about recalls and ran every car I asked about telling me the payment and all the info he could. We selected a 2011 Mitsubishi Outlander and scheduled to come get it the following Friday when I had the money for the down payment.

I went to Carmax expecting a great experience and it ending up being a NIGHTMARE! I do not typically complain about my services with companies but this one was by far the worst experience I had with buying a car. I went to Carmax in Naperville, IL. The salesman Jim started off on a very positive and informative note. I had a trade in and they made me a reasonable offer in which I accepted. However after test driving the vehicle I wanted I decided to choose a different vehicle that needed to be transferred from the Glencore, IL.

Was looking for another car. Saw a 2016 GMC Terrain. Sat down with the salesperson to get more info. We are both in our 80's. Next thing I knew we were handed the keys to the car and directed out the door. Nobody explained anything about the car, we went back into the showroom and asked for assistance. How do we do this, how do we do that? We were told to buy an owners manual. Drove off in a daze, "What did we do?" Two days later we went back, the car is not what we wanted. The salesman smirked and hid behind a column. Shoulders were shrugged by the management. I wrote a poor review, someone called and wanted to make it right... Well, here we are 7 months later, I still have a car that we both hate and it never went any further... Our credit union told us they were several thousand dollars over on the price according to the BlueBook. Be careful who you deal with.

Everything was going great! I got a call yesterday from the Tinley Park, IL location that I was approved for the car I wanted. They told me who I was going to be financed through, the interest rate, the monthly payment amount, and the total buying amount. I was then on the phone periodically throughout the day with Joe ** (my salesman) and he gave me the VIN number so that I could set up the insurance so everything would be smooth sailing. (He's the one who suggested I set up my insurance in advance.) I went in last night to have my boyfriend look it over and for both of us to test drive it. They also had me print out the documents that were needed on the computer at the front desk. I had to bring in one more piece of paper and the manager (John) asked that I bring it in the next day when I get off work (today).

First car from them YEARS ago great. Car I got 6 months ago, not so great for $15,000. Where to start... the day we drove it home, the speedometer started bouncing all up and down, lights all going crazy, brought it back, some screw was loose. Ok, no biggie. Then Sam leans up on the driver's side panel, right above the tire, she weighs 100 pounds at the most, and it moves. Literally shifts, she doesn't know what to do, so she goes to open the car door, to come home and show me, and the panel overlapped it and paint chipped. Brought it back, fixed it, couldn't figure out why it happened. They touched up the paint.

My husband and I bought a Nissan from them and they sold it to us with no oil in it. We took it back and the only way they would take it back was to buy another. We got a 2015 Jeep Patriot and we have only had it less than 4 months and now the wheel sensors are out. We bought a service plan and now they want 295.00 to just look at the jeep. We are seniors and on a fixed income and now we are stuck with a Jeep we cannot get fix. Do not buy from them. And we are making 346.00 payments on this Jeep.

My husband bought me a Mercedes 300 from Carmax and it had 3 recalls. The closer talked low and fast, so you couldn't hear what she was saying. They are fraudulent and dishonest. NEVER BUY A CAR FROM CARMAX!!!

I have been looking for a minivan. I am a mother of two and I run an at home daycare, I have been looking to upgrade my current vehicle. I had sent a request for a vehicle from Carmax. Immediately they called and had the vehicle transferred. I went out that weekend December 16th, I brought bank statements, license, bills to provide address and cash down payment. The salesman was a bit awkward but people are who they are and I dont judge. Went on a test drive and fell in love. I am not comfortable in a larger vehicle but this one fit me well. The price was right and I was ready to purchase. Finished the application, and was approved.

I found the car I wanted on Carmax website for $10,000.00 and filled out the credit application. I have an “excellent” credit score. High 700’s. When the salesman called the next day he said, “I see you are interested in the Xterra for $12,000.00.” I explained that it was actually one for less money. I had a screen-shot of the car I wanted with the price. Well, they used the EXACT SAME picture. Placed a new price on it. I then sent the two pictures with the different inflated price to the salesman. I NEVER heard back!!! Liar Liar Pants on Fire!

I have a BMW 650 I convertible that had been a great car for two years and when it hit 56k miles it started smoking out the exhaust. I took it to repair shop and the problem could not be resolved and the car rental reimbursements covered a minor portion of the $1100 rental amount accrued over three weeks I've paid $900 out of pocket and my car payment is $756 a month. I went to trade the car in as no one could fix the smoking and it got worse and the car consumed a quart of oil a week. They would not cover the drastic negative in the trade in for a MBZ 550 SL so I ended up hanging on to the BMW and left it with Car Max to repair under warranty on December 3, 2017 and as of today the car still is not fixed they could not find the problem and I've had the MBZ so I did not have to get a rental.

My car was totaled recently in a car accident. I was assisted by an amazing sales representative in the internet car sales department at Carmax. My initial arrangement with the original rep was to come in on my day off, check out the vehicle I had found online, test drive it and purchase it during the week to find out how much down payment would be needed to put forth in order get an affordable monthly rate after receiving a settlement offer.

First let me say they were very nice but that's can also be because they want to sell you a vehicle. Well I financed a 09 Kia Sedona LX back in January and since it has been in out of the service center since. They said luckily I purchased the extended warranty but not so much when you have to constantly keep paying. The car has put us in many dangerous situations like headlights turning off at night and dash light turning off and on not allowing me to see anything in the car. But since I have gotten ball joints, rotors, brakes ailment, hood props were rotted out, lock mechanism stopped working, lights continue to flicker in dash, replaced fuse box, radio and I just had to get it towed because the starter went. Headlight switch had to be replaced.

They are the ** worst company to purchase a vehicle from!! Sales to service dept!! Managers are a bunch of kids who can not professionally handle any complaints or situations that arise!!! You are supposed to be happy to purchase a vehicle. They robbed me of that with the BS they put me through and to this day still are!!! I have been to their service dept. 4 times for the same issue. Bunch of idiots. Very unprofessional, rude, selfish company!!! I purchased two vehicles from them in the past and I have seen how this company has gone down!!! No courtesy what so ever to consumers!!!

I purchased a 2012 Chevy Cruze from Carmax in April of this year. Within 30 days of buying the car the turbocharger went out and had a severe coolant leak. When I took the car into the dealership they only replaced the air filter. They WILL NOT address the issues.

Today I went into Carmax to get an appraisal for my vehicle. I had noticed that they had the same vehicle for sale for $17,000. My vehicle had 2000 miles more than] said vehicle. My vehicle also had the panoramic sunroof and spoiler as well as the sport stripes that the other vehicle did not have. My vehicle is in excellent condition. When I read his review he had claimed that I had scratches on the passenger door that would require attention. I checked for myself and there was no scratches only a little bit of road dust.

Purchased a vehicle on 1/13/17. Also purchased the extended warranty. Between January 2017 - November 2017, the following has happened. Rear brake light socket needed to be replaced, all four run flat tires needed to be replaced within 1 week of purchase. Front brakes needed replacing within 5 months of purchase. Oil pump leakage, exhaust valve malfunction, replaced the whole thing. Rear view mirror malfunction. I fought them regarding the deductible, because I should have had to pay all this money out of pocket in such a short time. This is the Buena Park, CA branch and the service manager is a complete jerk! NEVER EVER BUY FROM CARMAX!

Carmax is the "Worst" company you can go to. Them & their ext warranty co. I never missed a payment. Have a Chevy Cruze 2013 purchased 2/15 and had to fuss with them about battery or alternator, a rental and now what they say radiator hose. My car is leaking oil. "Oil!" They claim it's coolant. It looks & smells like oil. Ck engine lite was not on when I brought it in. Now it is. They did oil change & state inspection & passed it. Ext warranty that I have they claim don't cover it! I am so done with them. It's not funny!! I wish someone puts out a class action lawsuit against them! I will be ring leader! They give anyone a car because they know they are "Bogus". Stay away from them not unless you want to be taken!!! Looks nice & shiny on outside but under the hood it's junk "Lemon".

This company allowed a transferred vehicle to be purchased off the "cargo truck" when it made a stop at another dealership. They offer vehicles for sale all over the US and allow you to have the vehicle transferred to your location, but in fact if it is not on their lot they do not have the ability to actually get the vehicle here. After waiting 7 days for the vehicle to arrive, I was then told that somehow it was purchased at one of the "cargo delivery stops" along the way. Incredibly incompetent manner in which to do business. Would never recommend to anyone.

We requested a truck transfer on 10/21/17 from San Diego to Kenosha, WI. We were told we would be informed via email every step of the way and told we would have our truck in 3 weeks. On 11/03/17 I called the sales associate to be told it was picked up on 11/01 and would be delivered around 11/10. On 11/10 when I called, they informed me it would be 11/17 before it would arrive, causing us to get a rental car for my husband to leave town. I was told if I purchase the truck, they will then pay for the rental.

On 11/15/17 I took my Mercedes GL450 for a Trade Appraisal. I was interested in purchasing a QX that I saw online. According to the Appraiser (Amanda **) she was giving me the best offer of $8500 which was more than KBB value of $8436. Well after hearing the offer I left the store and decide to check KBB and TrueCar when I reached home. Upon completing my online research I found out that KBB Trade in Range were from $8593 - $11520 and the Fair Trade value was $10,110.

I thought the sales people at Carmax were bad until I met the manager. They are horrible, most employees that work at Carmax do not have car sales experience. The sales person I had I believe still lives in his parent's basement. If he moved any slower he would of stopped. He didn't care that I wanted my car that night. I picked out the car I wanted and got financed and when I told him I would like to pick it up that night I thought he would have a heart attack.

On Oct 21st I paid Carmax $450 to ship a Chevy Suburban from TX to SC. My sales rep was Cory **. Three weeks to get the vehicle from TX to SC. From the initial communication when I reached out to Carmax sales to reserve the vehicle, Cory communicated he would keep me informed with text updates on the status. He did say it would take 3-4 weeks for the vehicle to Arrive. The next communication I received was via text 3 days later when he said my vehicle is finished ‘processing’ for shipment. The subsequent communication was (nearly a full week after the date I paid to reserve/ship the vehicle) when he communicated the vehicle ‘has shipped’.

WARNING: CarMax will continue to take payments from your bank account even after your loan is paid off! You must call them and ask them to stop taking payments. They do not automatically stop after your loan is paid off! We just got off the phone with a CarMax Auto Finance customer service person who told us this. Think of how many people don't open their mail, don't reconcile their bank account, don't manage their money carefully, and overpay - perhaps for months! Be SURE you don't overpay after you pay off your CarMax Auto Finance loan.

Made a deal on a car. It had a brake issue and a leak. I waited 3 weeks for car to be fixed. When I went to purchase car (on my lunch break) found out the price of the car went up $700 because of the repairs that should have been discovered and repaired during the 125 point inspection!! Not to mention the charge was mysteriously added on the sales contracts and no one knew anything about it. ARE YOU kidding? So much for the claim that they honor a commitment.

So this is the 3rd time my jeep has been in the shop since I bought the car last summer. It's been an ongoing problem and Carmax has said we nothing they can do and when we said we wanted to trade the car in for something that's not gonna break down all the time we got told with all the problems with the car we won't get what is owed and good luck finding a dealership that would pay it off. What a great company! They sent me a lemon and don't give a **!

Don't buy any car from these ** dealers. Bad customer service, telling lies to customer. Reset the odometer. I am struggling with my new 2005 Sienna from them. My rims are very bad condition. Please don't buy car from them.

I financed a Toyota Camry in November 2013. I was paying $489 for almost 4 years and then paid $10,000 to finish off the payments for a stupid Camry... I only got screwed over with these kind of prices and payments because I did not have much knowledge about purchasing a car and I went alone. So ironic how after I paid for my car I asked for my title and they said they sent it, except I never received it.

I was a customer of Carmax since 2014. On August 26, 2015, I called customer service asking for the payoff amount. Just days later on September 1, 2015, Carmax received a check for over $15,000 which is the payoff amount I was given by an agent. In hindsight, I can't remember if I had received the title to my car. I thought maybe I lost it in the house so I attempted to purchase a duplicate from Harrisburg. I learned in Harrisburg that my car had a lien on it for almost $500. Of course I called to gain clarity because there must've been a mistake.

I just purchased a 15 Honda Accord 8 days ago, and I began to notice that this car is burning too much gas! I then called to the Carmax to find out when was the last time that any maintenance was done on the vehicle, so the lady told me there hasn't been any maintenance done on the car since it came to the Carmax back in June? Why wasn't anything done to the car before it was sold? Let alone it's such an inconvenience because I had to drive an hour to get there!

Looking to sell my car, stopped at the Gaithersburg, MD CarMax today. I still owe slightly less than the KBB value of my car. Was hopeful about this appraisal because they are selling a car of identical year, make and model for $13,999. My car has more features. Appraisal offer at this CarMax: $6,000. Not only that, but this is nearly $2,000 less than what I owe my lienholder. Therefore, I would have to actually PAY these crooks $2,000 for them to profit an additional $8,000. Of course I will not take them up on their "offer." This should be illegal.

I called Carmax. Transferred to an ADAM sales rep (MAPLE SHADE, NJ). I was questioning how do they go about making sure the batteries are OK and don't fail you almost a year later as my son's did today and he answered as if I asked for a free battery. “Well we don't replace a year later and we checked it blah blah blah." He was VERY VERY RUDE. I MISS GRACE... who no longer is there. She was patient, kind, respectful and cared about her customers... I would never purchase a car from CARMAX.

Let me tell you my story what happen today the Oct 10th 2018. After submitting my application few days ago, yesterday their agent in Calgary called me and asked me about my application. I told him that I I am looking for financing Taurus from other dealer, then he said that they only finance their cars, so I said then no need to continue with the application. Then he got angry and suddenly the sweet voice becomes a demonic voice so rude and started to cross his limits by saying how can I say I only want to buy only Taurus and that I have to buy a car from his agency. So of course I started to feel offended toward my privacy and it started to be very obvious that he is ready to be disrespectful just to make some profits. So I told him, "well this is the only car I am looking to buy and I do not want to buy other car so if you do not have I will not go for any financing," then he a very rude way he said, "Well then OK."

CarMax was willing to lose a customer over a few hundred dollars. CarMax jacked up the value of a vehicle. $1000 per the bank value would have been upside down on a vehicle right off the gate. Carmax in Lexington, KY basically told me to suck it up and purchase this vehicle that is under book value or take my business elsewhere. I've never dealt with a car lot as bad as CarMax.

My son, bought his first car from CarMax back in 2014(?). Because he was only 20 at the time, he was just starting out to establish himself. They financed a 2012 Focus which as of this date still has a balance of $14,00.00. In trying to get rid of it, he finds that the car is only worth $2,000.00. I'm trying to find a solution in getting rid of this car. By the time my son pays this car off, the value will be 0. These car lots and financing companies are taking advantage of young people who are trying to establish themselves.

I purchased my vehicle on 7/3/17. The salesman was very pleasant, but he convinced me on getting a warranty! On September 9 I go to cancel the warranty. I was told over the phone by the operator here that I can simply cancel it... They will refund me the difference in money. Which makes sense... But to my surprise it was all a scam! I would not recommend this place to anybody.

Please stay away from them selling you a warranty from TWG or MAXCARE. This is the first and I hope the last time I have to deal with this joke of a warranty. This all started when my van broke down and I had to take it to the repair shop. The first day the van went in around 8:30 in the morning. At that time they started calling to get authorization to do the work, but never could get hold of anyone from THE WARRANTY GROUP. The shop was on hold for 30 minutes each time, keep in mind this is a repair shop that don't have time for this. I called several times myself and was on hold for no less than 45 minutes each time. It took the repair shop until the next day to get the authorization to do the work. Once they got the authorization (more than 24 hours) they got the work done.

After a successful engineering career I retired in Reno, NV. I was restless staying at home, so I decided to take a job in car sales. I answered an Internet ad for a sales position with CARMAX in Reno, NV. The ad specified the existence of several openings and I thought that I had a good chance to get a job there. I sent in my resume and 3 days later, I was contacted by phone by Jess, CARMAX HR Manager. She asked to come for an interview on Friday, Aug 25, 2017. On Friday, I checked in at the reception and I asked for Jess. I was told to wait in the showroom, that she will come to meet me momentarily. After waiting patiently for 56 minutes, I got up and asked a saleslady passing by if there was a problem with Jess... The saleslady went to find out what was going on and 10 minutes later, a sales manager came up and informed me that Jess was not working that Friday.

I'd like to send a great big "thank you" to an awesome salesman, Mr. Nir **. He was a great help in allowing me to relieve 2 months of a stressful situation to rest. I spent over $2K this summer trying to restore my 2006 Mini Cooper that a mechanic kept diagnosing different things wrong with it. After spending broke, I arrived at CarMax with a hope and a prayer. To my surprise, the gentleman that was off that day, spoke and asked me how can he help me. He was already booked with three other appointments but he saw my desperation and despondency of seeking help.

Bought my car from Carmax in Gaithersburg MD in Dec 2016, on my 2013 Kia Rio there has been over a $1000 dollars’ worth of work done on it. It has been in and out of the shop several times since I bought. I have to say that, Carmax did pay for repairs. Disappointed in Carmax, bought 2 previous cars from them never had a day’s problem other than regular up keep. Unaware of any problems until after paper work was signed. I ask Carmax to let me exchange cars and they said my time to do that had expired.

I purchased my previously owned GMC from Carmax in King of Prussia, PA on October 15, 2016. I was very excited when the time came for me to drive my car off the lot. It was everything I wanted, minus the technology package; however, I did not care. I was in love with the car itself. Not even a year later and my joy has turned into disappointment. In June of 2017, I started experiencing loud rattling noise coming from the engine. I took my car to my mechanic and was informed that my catalytic converter and manifold were damaged and would need to be repaired. I called GMC customer care to inquiry about any warranties that would fix my car. According to the representative I spoke with they found a warranty that would fix my catalytic converter. He sent my information to FC Kerbeck Buick GMC in Palmyra, New Jersey.

I drove a 2012 Chrysler 300 SRT8 in Tucson, Arizona in early July 2017 and I was very interested in purchasing it. However, I needed to sell another vehicle first and the dealer told me I could not put a hold on the car. 5 weeks later I sold my car and I followed up to see if the 300 was still available. The dealer said it was and I took my wife down to drive the car again. We drove another car on the lot too for comparison purposes but we preferred the 300. I told the dealer we were very interested and he took my information. I did not even bother asking about a hold since the prior dealer told me I could not place a hold on the car.

I had a bad experience and CarMax is willing to do nothing to compensate me. I purchased a 2015 Mercedes Benz CLA 250, I discovered the vehicle had been painted 2 weeks after the purchase. The vehicle has been presented as never been in an accident but there has been major paint work. I confronted the manager and he wasn't even willing to entertain anything and acted like I was in the wrong for even coming by to discuss the issue. The first girl I talked to acted the same way as well.

Bought a Subaru Outback for $32000 in Burbank, found rat feces and nut shell in engine bay, the navigation option was missing, interior was stained with formula (on window too), cereals in the seats, crumbs in console, all tires were under inflated, oil was overfilled, tires were overused. Returned it to Carmax Reno which put it right back for sale. I witnessed the feces were still in the engine compartment as I was buying the car next to it.

I was just informed by the HNIC at the Columbia SC that I am not allowed to bring my cars in for service anymore simply because I was not satisfied with their service repair attempts. Now out the gate the 09 Mercedes SL63 I purchased had many problems. Dry rotted tires, bad brakes, electrical problems that required 4 battery replacements for the engine, two for the accessories, wire harness, alternator times two, voltage regulator, splash shield, amp, vario roof and the list could go on. So much I was told to stop emailing, which was my paper trail. They have made it sound as if I was at fault when it was the piece of junk they sold me. Continued to tell me just bring it back and I did until after this last time which cost the company almost $10,000.00 to repair by the dealer. And yes I did purchase an extended warranty of which should not have been used because I made them aware of the problem within the first thirty days.

I purchased a car from (Whitemarsh) Carmax and had the displeasure of dealing with August. This was my first time purchasing a car on my own so I had hoped that my experience was different. I took my parents for support and to ask questions in addition to mine. This car was bought solely by myself. The first time we all sat down to discuss and also test drove the car. He focused mainly on my parents like they were purchasing the car. I blew it off the first encounter. Then my day came to pick my car up. Again, the focus was on my parents and I was even referred to as she as they spoke to them while I sat right there. I went to sign for the loan and additional paperwork and August gave paperwork on a side view mirror that needed to be fixed by Carmax to my father and NOT me.

I went into the CarMax in Columbia, SC to purchase a car. I had gotten pre-approved prior to going in, so all we needed to do is get my car appraised and close the deal. I was driving a 2016 purchased in 2016. The car is in like new condition with just the normal wear and tear. I went to kbb.com to see what the trade-in value was for the car so I knew what I was looking at financially. I even had my payoff amount. The salesman Robert was great and I would recommend him to anyone BUT the appraisal was so off it wasn't funny. I paid 17,000 for my car less than 18 months prior to the appraisal and they came back with an offer of 7500.00!! I am not sure why they came back with that price, Robert offered to go and find out, but at that point, what did it matter. I thanked him for his time and left. I went to another dealership and was offered 3000.00 more. Pretty sad because they had a definite customer.

We purchased a 2014 Subaru Crosstrek from them. First the sales rep that we got assigned treated my wife like a second class citizen. He called her my secretary first and then later when I corrected him on that he simply ignored her. When we went for an extended test drive (which requires some additional paperwork to do) he handed me the keys and then, while looking at her, told me that I am the only one that can drive the car. He never even bothered to ask if she wanted to or offer to get her information so she could. We called to get a different salesman and when I asked for a manager was rebuffed by the person on the other line saying "there are none available." My wife called back and asked to speak to a female sales rep. We eventually got transferred to a very nice woman and a female sales manager who helped us with the final purchase.

I just found out that Carmax sold me a dangerous car where they knew a recall was on it about the air bags and suspensions plus break. I would like to SUE them as they put my own family in danger including myself and others in the road. This company needs to shut down or get a d'hier high FINE from the government and refund me the entire amount I paid plus the interest. I need help and want to fight them until justice is done for everyone who are in the same position than I!!!

This is the second vehicle I have bought from Carmax and I will NEVER buy another one. First vehicle had so many problems. I was told they do an inspection on all their vehicles. LIES! The second vehicle I bought 6 months ago has been in the repair shop 4 times. I bought the extended care plan and was told road side assistance wasn't available. Called Carmax roadside assistance and the people were RUDE and unwilling to help. My vehicle won't start and I have to wait 2 hours for someone to arrive. Called about another tow truck, asked rep to find tow truck in the allowed budget, she said that wasn't her job to search around for someone in my price range. WOW!

Carmax sold me a extended warranty, that's totally worthless... Ford had extended their warranty to 100,000 miles... Carmax sold me a warranty that was already covered by Ford and ends at 100,000 miles. They sold me a worthless piece of paper for 1300 dollars. I called them at 60,000 to cancel and was told that I wasn't entitled to any refund... so I just took their word for it. They lied to me, but of course I have no way to prove it.