CarMax Reviews

I feel the pricing is high and the cost to get a car from one place to another is unreasonable. It is Ok for a place to look but I would never buy from then. I do like the fact I can look and see what is out there.

This was the easiest car buying experience. The car was clean, reasonably priced and came with a warranty. I walked in, told the rep what I wanted, looked at 3 models, paid and left in my better-than-expected purchase.

It is a helpful site especially now with the quarantine. It gives you enough info to narrow it down to 2 or 3 choices. The site is easy to use and user friendly. There is a good selection of cars and prices.

The sites has plenty and different vehicle. Changes daily. The price ranges are about right and quality looks good. I would recommend to other people and will continue to have people review the sites to people to see and tell others about it.

From the no pressure sales at the store in Portland Maine, to the unbelievable kindness and patience I was treated with at the service desk in Irvine California, this company has been repeatedly good to me! Not only did they work with me when they technically could have told me to go suck rocks, they were also kind about it! Everyone I have ever spoken to at the company has been polite, respectful and kind, including the person I spoke to when I was sick with a fever for two weeks and needed to put my bill off for a month! It was much appreciated on my end as these seem to be qualities that are diminished to non existent. We all put a good face on social media for quarantine but the truth is, out in public, most people are scared and reactive! They're downright mean! So nice to see smiling eyes above a mask or hear a cheery voice on the phone! Thanks Carmax!

Due to COVID, I purchased the car online. The salesman was very nice and helpful in getting my financing and documentation verified in advance. However, I later found that he had never even seen the vehicle I was sold. Despite having an appointment to finalize my purchase, the paperwork was very quick, but it took almost 2 hours to produce my car. When asked about the delay, I was told the vehicle had so many cosmetic issues, they never had time to do the standard detailing, etc. I completely understand that due to COVID, they are operating with limited staff, for their employees' safety, which I support. However, I would have been willing to wait for proper service, had I been told they needed extra time.

I bought a car from this joker in November 2019. I had to take it back in February 2020, March 2020 and April 2020. Right now I refuse to pay any more monthly payment. It is costing me an arm, a leg and my wallet. They refuse to take this junk back. Let me see how they gonna get paid. And I only put 621 miles on it.

BMW Z4 - Covid-19. Right before COVID-19 started, I bought a luxury car at Carmax. Carmax did the financing and took care of everything to make sure that the deal is made. Everyone were so nice, I felt like I got a good deal and that I did business with a great company. Like The majority of the world, I too suffer financially from COVID-19 circumstances. I lost my company and my income. I had called Carmax asking for their help due to the situation. I offered to return the vehicle, since I just got it a few weeks ago. I offered to reduce the interest charges or the get some discount for the car, to be able to lower my monthly payments. To my surprise instead of helping me they said no to everything I suggested and are trying to make more profit on my expense. Each and every single solution I was offered involved me paying more money which does not help at all with the current situation.

It's been less than a year and my car has already died on me! Twice! I went to get my oil changed. Turns out I have a leak and I’ve had a leak since I’ve had the car so I get the test done to see where the leak is but In the process my starter died as well. I think they should be held accountable Co code ring. They sold my friend a car with a shot battery and I’m paying almost 400 a month for my car that won’t even run! I’m very upset and will look into legal action if they do not address my issues. I can sue them for selling me a defective car and I promise you I'll win.

CarMax service has been fantastic. Everyone is courteous and friendly. They are a very professional outfit. Work is done in a timely manner and I have never had an issue with the work done. Pricing is also very competitive.

Definitely should have used that 7 day time frame to simply drive the car over to my mechanic when I bought the car two months ago. Today I had to replace the rear brake pads, the rear brake rotors and purchase 4 new tires with a necessary alignment. Pads were down to 3MM and all tires were worn down to 3/32. Could have returned the car two months ago instead of spending $1392.00 today.

I made an appointment and waited three weeks to bring my car in. When I got to my appointment at 9:30 a.m. they told me they would look at it and give me a call. I heard nothing and around 4:00 p.m. began calling. I could never get through to a person and was forced to leave a message. It is now noon, the following day, and I have called 10 times and still never heard from anyone. This is the worst service on the planet. I would not buy a car from them again and would never take my car to their service department again. If you are thinking about doing business with Carmax, just say NO! David ** Hutto, Texas

Unfortunately, this was an absolutely horrible experience. From the time I went to purchase this vehicle in Davie, FL (4 hours away) on 2/9/2020 until now. I have driven the car for less than 2 days! I was lied about the condition of the vehicle, what would be done to fix it, and god only knows what else. When I went to purchase the vehicle, I asked how much damage was on the car. (Rock chips, scratches, dents, dings, etc) I was told by the sales lady at the Sanford location that they did a walk around and stated no issues. (She later stated it was impossible for a 2014 to not be damaged) which we all know is an IGNORANT response.

Me and my husband contacted Carmax in order to buy a 2015 Cadillac CTS. The first person we went too told us 2000 down. Come to find out that sales person didn’t even keep the application and didn’t put the car on hold. Second person we talked too was in the call center and that person didn’t hold the car. Called back to call center and spoke to Amanda and she resubmitted our application and this time the down payment was 2400. Ok no big deal things happen right. Ok well we told them we was driving from Houston to Dallas to get this car and wanted to make sure that everything was good. Come to find out they could only use my income and the down payment then went 2800. Ok I’m mad my husband is mad.

I was at Carmax yesterday to see what they would give me for the Land Rover I bought in November, yes I've had it for only 2 months. It almost left me stranded while driving from San Antonio to Florida to see my family during the holidays. I couldn't shut it off the entire time because I was afraid the battery would die. Which I had to replace when I got to Florida. I have yet to see any reimbursement money from that. It's been in the shop 4 or 5 times and I just picked it up yesterday after they had it for 2 weeks. They gave me standard textbook appraisal and that leaves me about 9k upside down.

I went to Carmax and found 2 cars that were in my price range and what I was looking for, I was treated very well by the staff and on the 20 of July I signed the papers and drove off with my 2010 Mazda 3, they however did not offer gap insurance on my car but ok. I brought it in a couple of times as for some minor work and was very pleased on how I was treated by the service staff.

I had to dig really hard to even pull one star for this outfit. Although they have some nice vehicles and you can find pretty much what you are looking for online. I found a vehicle in another state, and had an associate in that city look at it for me. Made arrangements to hold vehicle, which they forgot to do, and I am glad I called to check on it. Anyway paid to have it shipped. Told me it would be 4 or 5 days, it was 12 or 13. When it arrived, it had major scratches in the door, so they try to buff out and ended up burning the paint so that both passenger side doors had to be painted. In addition, a body part fell off the car, (headlight washer door) and on inspection I found that there were 5 clips that hold the inner fender well were missing.

I purchased a 2010 Nissan Titan from the Carmax Store in Hoover Alabama. I want to say that the entire experience was wonderful. Speedy closing process and easy financing. From day one the company has supplied excellent service. I recently traded the truck to purchase a 2019 Jeep Wrangler. Had I not gotten such a good deal elsewhere I most certainly would have used CarMax again to make my purchase. Additionally their extended warranty worked great, never ran into any problems getting them to fix my truck.

I truly hate having to give a negative review on any one Company but this one Company (Carmax) really seriously deserves it. To begin my journey at Carmax on the first day ever when I first walked in, I test drove 5 cars I was interested in. Out of the 5 cars I drove that day, 4 cars were in need of desperate repair. One car would not start even when jumped by the salesman. This car was a 2018 Lincoln Navigator priced at $34,500 and would not even make a sound when being jumped. The second car that I test drove was a 2018 GORGEOUS! Honda Accord. The car truly was stunning but the WORST was just about to let itself be known! The Automatic transmission was not engaging in third gear and we had to pull over and turn around and drive 10 miles per hour to get back to Carmax.

After filing online application for a loan and getting approved 2 times confirming all was in order and all had to do was go to store, review the car, pay dep and take delivery. I did that only to be confronted by so called manager who was rude. Jason his name since 2009 at Carmax Doral and told now they want to switch to a new company and wanted 22% interest on a 2017 car.. I GUESS AS THE NAME IMPLIES PAY THE MAX AT CARMAX. Never again. Worst BAIT AND SWITCH LYING company ever/someone needs to suit them. I'm sure a class action against these tactics will yield multiple client. It's fraud to trick someone to come in on a promise then to try to switch them at the last minute. Did not work with me. Not to mention the car was $2000 more than others similar year and condition.

I purchased a 2017 Honda Civic EX-T just after Christmas and with two weeks we almost ruined the engine. The store gave us the car with a loose engine oil cap. We have oil everywhere under the hood and it will require some cleaning. Thankfully the car still runs and we didn’t drive it without oil once we noticed the leaks from where we were parking the car. Let’s see if the store does the right thing in 1) replacing a part under the hood that is filthy with oil, 2) degreased everything under the hood, 3) address all the expenses related to this mishap. I’ve already been given the bad news by someone at the store that my insurance would not cover a loaner vehicle. It’s my expectation that the store would own up to this quality control issue and get the car cleaned and restore, not to mention address the inconvenience this situation has caused; both in loss of time and money. I look forward to posting an update on how they respond to the situation.

I've purchased a TON of cars from Carmax... Dating back to 09. The experience used to be very positive. ALL the cars were clean, had no warning lights and the prices were competitive or better than the dealers in the local area. The sales people knew what they were selling and seemed to have your interest at heart and helped you find the right car as the received no commission on sales.

The person selling me the car was friendly, I give it that much. But I bought a 2007 Nissan Frontier from Carmax that I paid off at the time of sell and I also told him I wanted to get the MaxCare with it. I bought the truck and it only had 111350 miles on it and when I hit 112650 miles something went wrong and it quit running so I was lucky I was in a Walmart parking lot where I work and I called carmax on the gulf freeway where I bought the truck at and told them what had happened so they looked up when I bought the truck and told me I never purchased maxcare when I know I did and told me I was on my own. Carmax is just another glorified buy here pay here lot. I am going to have to get a lawyer and sue for the repairs I guess, I will never buy a car from carmax again and I tell everyone not to either

I purchased a 2011 Jeep Compass for my daughter from the newly opened CarMax in Kenner, LA in October 2019. After having the vehicle for 13 days, it broke down on the Interstate endangering the life of my daughter. The vehicle was returned to Carmax (and I was provided a loaner vehicle), and CarMax had the vehicle in their possession for 3 weeks before being repaired. Once the vehicle was “repaired to their standards”, I took back the vehicle and after 8 days, it again broke down and as inoperable.

I came in to get an appraisal and received an offer of $5500. We didn't have our new car purchase complete so I let the offer elapse. Less than a week and half later I went in and was told I had to get a new appraisal and this time it was $3500. No changes to car, only 50 additional miles, and $2000 drop in estimate. I was given a story about market conditions, yada yada. But this was a scam in my opinion. I will never do business with Carmax again!

I spent $70k on a used Toyota LandCruiser. It had some visual paint defects, upholstery issues, and a small dent. The sales associate assured me it would be fixed by the service dept... ”just bring it back when you are ready.” Fast forward 8 months or so, and I bring it in to be fixed. Unfortunately the fine print says they won’t honor the repairs since it was past 90 days....the “policy.” I clearly made a mistake and didn’t follow up in time, but the customer service was poor and unapologetic. If you are looking for a sterile sales environment where they won’t do the right thing and honor their commitments, then CarMax is the place for you. If you want to buy from a corporation that follows their policies over customer satisfaction, then again, CarMax is the place for you. My experience was at CarMax Charlotte on Independence boulevard. I will never purchase from them again.

Ok let's start out with I'm a bad at grammar so work with me. I found a truck at CarMax that I was interested in, so I get it shipped and drive a hour and half to go check it over. Well we go check it out discuss the money end of it make a deal and arrangements to come back in a week with the funds. Well fast forward my wife calls to let them know we will be arriving when we agreed just to find out the truck has been shipped out and sold. That should of been the dead giveaway to run away. Hey things happen right. I've only wasted 3 hours one day in just drive time alone. No big deal. Well they find another truck that fits the bill and have it shipped in on there fine. I'm not sure how that's supposed to help me since they have already messed up once but hey I'll take what I can get.

I purchased a vehicle and an hour into driving off the lot, noticed major issues with the vehicle. It was shaking and stalling. Since then, the vehicle has been in the repair shop almost 15 times. I asked for a replacement or refund and Carmax refused. I am still having issues with the vehicle and recently determined the repairs Carmax made were done incorrectly. Never buy a car from this oversized pot lot.

I paid off my car in August 2019. Up until that time, my experience had been great. I moved to Austin while still making my payments early every month, and I updated my address. When it came time to receiving my title - nothing. I finally called them in October to see where it was. They told me that they mailed it to my old address where I had not been living for years. Then they told me they would send me a lien release so I could get a title. Why couldn't they just get another title? Anyway, it was supposed to take 2 weeks to get the lien release. Here it is November 19, and I still have no title, no lien release, and no help getting my title. I had to call them again and be subjected to another song and dance. Same lyrics, still no title.

They conned me into paying 50% more than the value of the vehicle. This lemon they suckered me into had a variety of problems from the get go. I reported them to Better Business Bureau but haven't heard back from them and I'm sure they are paid off by Carmax corporation to look the other way anyhow. Just a bunch of crooks and swindlers is all they are. I tell all my family and friends to never go there EVER!

Once again I am reminded of why you do not buy additional insurance when purchasing a car. My wife purchased a Kia Optima from CarMax in 2016 with MaxCare Auto Warranty. The transmission failed at 91000 miles and CarMax claimed it was not under warranty and that they could not fix it due to specialized parts. We had it towed to a Kia dealership where they confirmed it was out of warranty as we were not the original owners. $4200 later, the Kia is repaired. We take the Kia to CarMax to resell it back to them as our daughter has purchased a vehicle on her own. They give us a quote less than the cost of the new transmission when it is only 7 months later with an additional 1000 miles.

Went to CarMax on Sahara, Las Vegas, had a 2019 Chevy Equinox transferred from California with less than 1,000 miles. Had trade and all paperwork done to finally find out you can't buy the cars in Nevada with under 2500 miles. What a blow to us... Why didn't sales people know this before going through the whole process!!!!! Wife finally found another car in California. 2017 Nissan Altima. Had it transferred to Sahara CarMax. Car had to be cleaned up and new battery installed. This should have been a warning to us.

I bought a car from Carmax in March of 2018. And I also purchased MaxCare. As of right now in October of 2019 I have used it twice. Received a free loaner vehicle, and had all $700 of my parts and labor covered! I paid nothing out of pocket both visits into the shop. Their plan is comprehensive and upfront. It’s even refundable if needed. Definitely would recommend the dealer and their service plan!

My son bought a 2010 Toyota Corolla in March 2019! It had 63,000 miles on it! Everything was ok at first but the key fob stopped working about 2 months after he bought the car! So as a present for his birthday, since changing the battery wouldn’t make it work we decided to buy a new one and have it programmed as a gift for his birthday which is October now! He went to Carmax when it stopped working and they tested it but wouldn’t offer to do anything about it! While in the Fred Haas Toyota service department they did a mult-point inspection at no charge and found - it needed air filter, cabin filter, brakes cleaned and adjusted, A Oil Leak at the oil filter housing, and it needs a 2 year brake fluid exchanged! Now today they call us and can’t get the new key fob to program which they have to investigate further which is more money!

This month I purchased a 2017 Cadillac X-T5 in red. My experience was extremely positive. In Laurel MD I met Mohammad who has worked with CarMax for 18 years. I've never had a smoother transfer from my 2010 to my newer model. There was never high pressure & their selling approach was top professional. CarMax even delivered a car with new tires. I waited just one week to have my car delivered from upstate New York. It was exactly what I was promised. I want to thank Mohammad & the entire CarFax team. I will be buying again from CarMax.

Applied online with a representative at Carmax in Houston Texas and was approved. Was told that I was approved for financing of $9,500 with $1,200 down. I asked to change the vehicle to one within the approval of financing and was told that the credit application would have to be resubmitted which don't make any sense because it was ran 5 min ago with the approval, I was just changing to a less expensive car. Then when the representative ran my credit again, per what she stated, it came back that I still needed $1,200 down. This is crazy because the finance company don't get that money. Carmax does.

If price is not a factor this is a great dealership. If price is a factor then all cars are extremely overpriced and carmax will give you the least if you sell them your car (hassle free). I recommend to go to an auction or deal with private parties when buying a used vehicle. Carmax is a reputable place that will have some sort of warranty but in my opinion is better to pay that extra money to have a mechanic checking the car before buying and a repair shop giving it a second look after buying it. In most cases it is much cheaper.

I wrote a bad review about CarMax. Today I received a call from Matt ** the manager. He went above and beyond to rectify the situation. Great job. I would definitely deal with Matt ** again.. Thanks for taking care of what needed to be done.

In 2017 I went to CarMax dealer Sahara in Las Vegas NV, to look at cars. I liked the CLA 250. I drove it, then went inside and bought the car. My wife loved it as well, in 2019 I went back to trade the car. They run the vin # and it come out as the car had an accident in 2016!! And didn't make the trade cuz the car value is 16 and I owed 20 high interest from the start almost 10% very high. Anyways they sold me a car with no accident report then accident report pops up out of nowhere! Went back and forth with customer relations about it.

I would never recommend especially for single moms. They take advantage of you, lie about the vehicles, overcharge, and several added fees. They destroyed my credit making one late payment multiple. I am a teacher and single mom with a car that is falling apart and because they destroyed my credit- I am stuck putting my children in the deathtrap that I was ripped off for.

I would like to inform you of the horrible customer service I received from the business manager at the Tallahassee location. I spoke with the office there to cancel my warranty. He was ok, but seemed unsure of the knowledge he was giving me, as if he were very new to the job. I then asked to speak to his manager so that I can just be sure that the information was indeed correct. The manager then get on the phone and immediately was irritated as if I interrupted his day. I asked him to verify the information that I had been given from the previous person and he gave me some very different info. He was very passive aggressive, condescending, rude and abrasive. He informed me that I will need to drive down to the office (after I told him several times that I live in GA not FL and it's a 4 hr drive) and fill out the paperwork.

I purchased a car from Carmax and although it is supposed that they doing full inspection before reselling, I got a lot of problem including the fuel injection; battery and brakes; not understanding how their cars are prices very high and it is full of such problems and when you call them to get any discount to cover those problems they deal with you very bad. It is a month now and my car is still in maintenance.

Finished to pay for my car. And now can not get my title. Called 5-6 different representative and each explain different. Still without title. I ask question, and they even don't listen that I asking and start answering on something different.

CarMax and the public needs to hear this feedback. 1. They sold me a car with an odometer reading 500 miles more than the paperwork stated. That's not only illegal but shortened the 3000 mile warranty in their favor. 2. Inspection sticker said May, and I bought it in August. I was told this is against their own policy. 3. Within a week I noticed the wipers malfunctioned, the parking brake could not be engaged, and the A/C could not meet the challenge of a really hot day. 3. I took it in for repairs and they ran into trouble. They called me that day (a Friday) saying no manager was on duty and would they call me Monday to explain the unusual situation (they had accidentally deployed my airbags).

Over the years I had heard that Carmax was a trusted company that I could depend on, so when it came time to buy a car I went to them first. I was not ready to purchase a new vehicle and I was aware that they inspected their cars before offering them for sale. I went in and was shown several options and ended up setting on a Toyota Matrix. I had owned Toyotas and they were always dependable.

I was sold a 2007 VW Passat Stationwagon. Less than 30 days after purchase the headliner dropped. I brought it back and I was that it is "Cosmetic" and they would not fix it. I was bamboozled with their "Extended" warranty... I will never do business with Carmax again

In reference to my experience buying a Chrysler Town and Country at Gastonia, NC Carmax... Carmax Gastonia NC. 1600 Remount Rd, Gastonia, NC 28054. 704-691-6529. I contacted Carmax Gastonia regarding the transfer of a Chrysler Town and Country On Sept 1, 2019. I spoke to ** and stayed in contact with her via text. The vehicle arrived and I test drove it on the 10th of Sept., 2019. ** was off that day so another associate went with me to test drive it. I turned the radio off and the air down to low so I could hear the engine. Didn't hear anything that alarmed me. The van seemed to drive smoothly. BUT after driving it we noticed a check engine light on and the sales person (**) said it was probably nothing more than the gas cap not being tight enough but he would "partner" with management to check everything out.

Car Max goes out of their way to deceive their customers into NOT taking GAP Insurance. Here is how they do it. Their sales rep NEVER mentions gap insurance to you. Then they put you with a business rep who gives you a pre-filled contract and tells you it is exactly what the sales rep went over with you - this is false. On this contract, they pre-type $0.00 under gap insurance without ever telling you what it is or why it is at $0.00. They pre-type N/A (Not applicable) under the terms and signature. In this way, they SCAM you into not taking gap insurance. When we called to question this, the manager flat out lied to us and told us it was $0.00 because our bank didn't allow gap insurance. When we called the bank - they told us this was not true. They are a a VERY deceitful company. Don't sign anything until they tell you that You have GAP insurance.

Went to Carmax. Got approved for loan. This was at dealership in Orlando Fl. Iggy my sales rep picked me out a 2018 Kia Rio. Test drive vehicle. Was gonna purchase it. We recently had hurricane Dorian which was a blessing in disguise because I couldn't buy vehicle due to inability to insure vehicle during hurricane. Fast forward after hurricane. Called to get car insurance. VIN number did NOT match vehicle. Insurance company would not issue insurance.

Beware. Do NOT deal with nor buy from Carmax. They use sleazy tactics and cannot be trusted at all. They buy your loan info for example. Then begin to contact you by all means to use typical methods you thought you would avoid to sell you a car. Your loan info will be spread all over so you will get phone calls out of the blue as they attempt to intimidate you to get you to buy. Do NOT do it. Use Carvana for example where NONE of that is done. I bought two from them with ease. NO tricks, no BS, no lies or deception. Stay away from Carmax or don't complain when they con you.

I purchased a 2015 Dodge Dart from Carmax in October of 2018. The car cost about $15,000 on the tag but at signing the price had escalated to $17,000 after fees and warranty, not to mention they gave me a 10.95 PERCENT interest rate. My car note on a small sedan was $297, so I had to get it refinanced through a credit union. Even after all of that, my brakes began to squeak a few months after purchasing the car, I take it to a mechanic and he tells me new brake pads were installed on old rotors. Carmax put new brake pads on to get me off the lot and past the free repairs period. I had to pay almost $500 to get just the front brake pads and rotors replaced. In conclusion, if you decide to buy from Carmax refinance asap and get it inspected within the 30 day free repairs period to avoid a hassle.

I order a 2017 Mercedes Benz from Carmax Tulsa Oklahoma to be shipped to Houston, Texas, which was going to take 15 days. I never received updates on the car movement and the sale person was lazy and lied to me about the car being shipped out. I finally cancelled the deal and did not receive my $300.00 dollars back from transporting the vehicle. I test drove a 2018 E300 with a four cylinder motor in, it was horrible. I can't believe Mercedes Benz Corporation would put a four cylinder motor in Mid Size Sedan. The vehicle had no power unless you put it in Sports Mode. Shame on the company that says "Best OR Nothing"!!!! I will never buy a car from them again and another Mercedes Benz with a Four Cylinder Motor Turbo Charge. Please be very careful when purchasing a car from them. Best Regards, Ray.

I financed a car through CarMax financing department. It was the worst decision I’ve made. My husband and I were going through the process of buying a home when we received notice that his brother was murdered in another state. We were completely engulfed in bringing his body back to our home state and planning funeral arrangements. During this time I forgot to make my car payment. I immediately made the payment when I received a call from customer service. The late payment was reported to the credit bureaus. I called CarMax and explained the situation, I also asked for a goodwill forgiveness for this isolated incident. They were unwilling to assist and told me that I should have called to reschedule the payment to the end of the loan.

CarMax says they will evaluate your car and give you a quote. But this is not always the true fact. After waiting for an hour and the CarMax taking my car for a joy ride, they came back and said that they did not have a buyer so they could not provide me with an evaluation. It would of been nice if they said that before I waited an hour in the showroom. They asked me to return the next day but would not confirm if they would still provide me a quote. This was a relatively antique car, so I would of understood if they said they could not provide a quote before making me wait an hour and after they had fun having a test drive of my antique car. 2 days later they actually sent me an email for a review!

I heard good things about this location, so I wanted to have my car serviced here. However, this was a HUGE mistake! ABSOLUTELY NOTHING went right. First, I was not able to get in contact with the service manager Jason prior to getting my serviced. Over a period of 10 days I contacted him three or four times and he never felt the need to return any of my calls. Even the day I showed up for service he didn’t speak to me or acknowledge that I was trying to get in contact with him. My personal recommendation for him is to be retrained by Tom (store manager).

If you can buy from somewhere else, DO IT! RUN AND DON'T LOOK BACK!!! They crashed one of our cars on the lot, then sold us another that had a RODENT NEST under the hood, LEAKING OIL, electrical problems, etc... I called to make an appointment to get it checked, and they told me it would take at least 10 days to get it in there!!! The truck is less than 2 weeks old (conveniently broke down after the 7 day period) and they expect me to wait that long for things that should have been dealt with before it was put up for sale. This leads me to believe THEY DID NOT INSPECT THE VEHICLE BEFORE RESELLING IT!!!!

I’ve bought five cars from the Carmax in Davis, Florida and have never experienced any problem. The salesperson I bought my last four cars from Jeff, was always willing to have a car sent down from another Carmax location and kept me informed and when he thought it would arrive. He was very knowledgeable in every aspect of the car business. Recently I called to have a 2019 Honda Accord sent from Jensen Beach and it arrived three days later. All the employees are friendly and I would highly recommend Carmax to anyone looking to buy a used car.

Buying a car from Carmax is a great experience. Bought two and it was awesome. The warranty however is a nightmare. Needed to use it today in the Houston area. Called three dealers and could not get help. Called corporate office and it was a joke. Never had these problems with any Toyota dealer. Don’t buy the extended warranty from Carmax.

Unresponsive staff, I had to inquire more than 3 times to to get a car transferred to my home store. I had the car on hold. They tell me to call and take it off hold so that they can start the process. I did just that, and what do you know...within the 3-4 times I have called nobody started it. Nobody followed up with me.. Every single employee I called and talked to kept saying they would call me back but didn't. I don't understand how this happens with every single employee. In the end the car I really wanted was sold. The worst part is I had this car reserved and because they had me take it off and took so long to even start the process (doubt they even did) I didn't get the car. I wish I could give zero stars. I missed out a rare gem and I am truly sad about it.

I was sold a car from car max with ODO FRAUD on the mileage. I’ve been waiting for a response with little communication from Carmax. The car has been a tragedy since day one. I’ve never been mistreated so much in my life.

A very easy buying and financing experience. As always lots of paperwork but to be expected and was done quickly and efficiently. The customer service was very good and the credit department spent time explaining what we were signing and making sure our questions were answered. Had to drive 2 hrs to get there but was well worth it.

I bought a 2011 Hyundai Sonata from Carmax. They didn’t want me to test drive the vehicle claiming I had a 7 day test drive and could return it if I didn’t like it. That was the first mistake made. I should have insisted on test driving it and not purchased it. It is on its 3rd trip in for repairs in 4 months and is there currently for a week as of tomorrow. They want to give the car back to me with no radio and schedule another appt to bring it back again. I guess they assume that their consumers don’t have jobs and can easily just bring their cars back and forth.

I researched Carmax online during June 28-29. By the weekend I made up mind and did the online application. Kent was my sales consultant but I did not know that he did not work at the Lithia Springs location. Despite my doubts, he reassured me everything was fine and I was approved. He said and I quote "bring in your pay stubs and shop around for insurance." I did so and wanted to know to reach him directly so he gave me a number to text. This is where the nightmare happened. I never spoke with Kent again until the week of the 4th of July.

We went to Carmax on 06/07/19 and bought a Lexus NX 300 at the Lax store. The entire experience was horrible. We went in at 12:30 and three different sales people were assigned to us between 12:30-7:45PM. Once we picked out the car, it took the business office more than two hours to ask us in for signing and only after I spoke to the business manager about it. They completely missed to credit the amount left on our extended warranty despite reminding my sales associate multiple times. Thankfully, the business office completed the process and we were glad to sit in our car. No big yellow bow for us! (Every other car in the driveway lot had it except ours.) We have bought all our cars at Carmax since 2009 and for some reason it has gotten bad and disorganized in the last few years.

I arrived at CarMax, Gulf Freeway, Houston this morning (Wednesday, June 12) around 10:10 am. I inspected the white 2012 F-150 vehicle thoroughly and was pretty much satisfied with what I saw, but didn’t like the sales person pressuring me to hurry. I was just about to close the cash deal and asked about the owners manual and the 2 pair of car keys. The salesperson told me he had only one original key and a duplicate non-program key that was made by a locksmith. He said I can look online for an owners manual on a Ford website. I had already written the check to buy the vehicle, but decided that if is the way CarMax does business, I no longer want to purchase this vehicle. When I told the salesman that I changed my mind about this purchase, he didn’t seem to care. It appears that CarMax is so anxious to sell cars that they have forgotten who the real customer is and will say anything right or wrong to sell a vehicle. Thank you,

I am very disappointed with Carmax's most recent experience. I’m a repeat customer from 2012 with a 750 credit score. My recent experience with purchasing a vehicle (2 days ago) was horrific and I am not at all happy with Carmax! They sold me a lemon that was obviously not thoroughly checked prior. As soon as I drove off the lot around closing time with the 2011 Buick Enclave from the Town Center Kennesaw Ga location, then several engine light error codes popped up.

My experience suggests that this company is geared to sell cars. When is comes to backing their warranty and/or refunding your money, then they aren't so good. Bought a used Jeep in May, 2019 with 8k miles on odometer. When I took it to the Jeep dealership for service on safety recalls three days later, the vehicle registered over 81k miles on the engine computer. Later, the instrument panel started malfunctioning intermittently. All this happened during the stated 30-day warranty. Now, Jeep won't replace the instrument cluster because they say the low mileage is wrong and I just want my money back from CarMax. Currently, I'm having difficulty getting assurances that anyone is responsible for helping process a refund. As an old, retired person, I would like some assistance. I guess the old adage holds: 'Buyer beware.'

I purchased a 2008 GMC Arcadia from CarMax Riverside in April 2017. I got the MaxCare warranty for the peace of mind I was told it would bring. Two weeks into driving the vehicle the transmission went out and CarMax purchased the vehicle back with No hassle and found me a 2009 GMC Arcadia. Again I purchased the MaxCare warranty for the peace of mind. After 5 months the vehicle started giving me issues and I took in and the engine coils were bad. CarMax warranty took care of me. I had the same reoccurring issue four months later and again CarMax took care of me. Then the turn of the year here in 2019 happened and again I was having issues with the car. I took in and I was told the vehicle needed a new engine. Such a major repair I was told it would be a couple of weeks.

Their estimate in Myrtle Beach are pure thievery. We were going to trade in our car 2007 Edge fully loaded. They are thief and just want to rip people off. They're not fair and better than anyone. Don't ever go to one in Myrtle Beach SC.

So they replaced my engine after having it for over 30 days and I have an additional 634 miles on the car and no one know why and the oil change was done a day before picking up reflecting miles 634 miles less than what it was when I dropped it off 30 days ago. What action should I take?

Horrible waste of time trying to sell my car at Carmax. We had a 2010 Equinox that was in great condition with 75000 miles. When they assessed my car, they listed things wrong which were totally untrue: damaged engine, doors damaged, not running right, etc. They gave a trade in price of $3000. On Kelly’s the trade in minimum is $6000. We walked out, but what really pissed me off is that as we were walking out, Matthew, the saleperson we were assigned, told us not to have anyone test drive the car if we wanted to sell it at a higher price. Like the car was going to break down. Well, after we left we posted our car on Autotrader and we were able sell it for $7700. And the car did not break down on the test drive! I would avoid Carmax and not trust them, whether buying or selling a car. AVOID!

I purchased a 2016 Chevy Sonic in October of 2017. The car was perfect up until the warranty went out.. Since then I have had to put sooo much money into the car. Did I mention I was overcharged for the car. The car is a real LEMON... The service was awesome though.

Bought a car at CarMax in Brandywine last week. Was encouraged by Anna that we didn’t need to test drive it because it would take much longer to finish the transaction, we had 7 days to return it if something was wrong. So we purchased it. On the drive home the windshield started cracking. We stopped and inspected it and noticed a small, circular area where it appears a rock had hit it, but the area had a sticker placed over it. A rock hadn’t hit it on our drive, so it appears CarMax but a sticker over it to hide it. As this was preexisting, we called CarMax the next day, and the first time were hung up on. Then we called and were told told to call back when the manager was in.

Great service, not so great cars. I am now under the impression that while cars are at Carmax, they probably are receiving or receive a deodorizer treatment. Three days after taking ownership of my vehicle, a strong odor began to become apparent. It was difficult to identify but it had a moldy mildew smell. After researching online, I discovered a forum that suggested I look into the cabin air filter. I did and what I found was shocking. Rat droppings!! Yes, it looks as though rodents had eaten through the filter and built a nest or den there. Photos attached. I almost lost my lunch. The thought of me breathing this in for the past few weeks while I sit in traffic is gross! Thanks a lot Carmax. Buyers beware, customer service is excellent and vehicles run and look good but unfortunately smells are masked rather than resolved.

I am looking for an SUV and saw one online at CarMax in Roseville. I am not even going to check it out now. There are way too many bad reviews for some on them to not be true. Shame on this company. I think customer service is important.

Will NEVER go back to Carmax in Brooklyn Park, MN. Our appointment was at 5. They jerked us around asking for more documents needed that they said nothing about before hand. They had us transfer insurance to the car we were buying. Then tried to say we needed to pay more money because the appraisal on a car we were trading in expired and by that point it was closing and the appeasers went home. We said it was done within the 7 days the website stated, they then told us they had it.

Went to CarMax to get an idea of what my car was worth as I was starting to look for a car. The appraisal was low at $700 considering Kelley Blue Book said $3,000. In those 3 weeks I bought a car and not from CarMax. Same day I bought the car I took my old car to CarMax. This time ready to sell. This time the appraisal was for $400. The car was driven no more than 25 miles in that time and zero changes made to the car. I was given the exact same reasons the estimate was $700 but this time the value of the car was cut in half. The only thing that changed on the appraisal was the odometer and that wasn’t even one of the reasons given to me for this insult and was of time. I know it’s not a huge some of money but to a family of 5 it sure as stuff is.

Had 5 different offers for my car, by far Carmax gave me the best deal over by 175 dollars. Deal was done in less than 30 minutes. Best used car dealer ever in Chicagoland. Highly recommended. Stop here first before anywhere else to save time and efforts.

Went in to buy a car and ended up deciding on a 09 BMW, I was approved and they told me to get insurance on the car and pick up the next day. I paid 300 dollars to get insurance. They had me running around for 4 days getting all the paperwork they "needed" that I had already submitted. And every time I went in it was a new person helping me. In the end they had the nerve and call me and say they won't do business with me. Basically they didn't like the way my boss pays me and does his stubs. They were forcing me to use one of their computers to log into my bank statements or company time clock, basically so they. Could monitor me. After being told "You're all set to pick up your car tomorrow". I even called the loan company and said everything was good and we're waiting for the contract to be sent. Shady. I would give this place 0 stars if I could.

I purchased a $13,000 Honda CR-V EX-L from Carmax. In hindsight, the car was probably $3000 overpriced. I purchased the vehicle 6 mos. ago, in November 2018, and have since had to sink $4000 into maintenance that should have been covered under their infamous "120 point" inspection. My latest debacle with this vehicle involved a full replacement of the air conditioner condenser at $1000+. What concern would Carmax have selling me an EX-L model without a functioning A/C in November, right. Other problems involved fully engine gasket replacement, fouled spark plugs, and I can go on and on and on.... Bottom line -- AVOID CARMAX LIKE THE BLACK PLAGUE. THEY EXIST FOR THE PURPOSE OF RIPPING YOU OFF!!

I had problems with my air the day I purchased vehicle. They put me in a rental only to say they fixed it but no they didn’t. Then they sent to Kia. Still not working. Two years later and I still owe three years on this vehicle and I need a new engine due to no neglect on my end. Thanks for selling bad cars and no they don’t do any kind of point inspections. If they did I would not have this many issues.

I don't know if the Carmax site qualifies since it actually has brick and mortar stores but, the ability to search model, year and price and have the car brought to me was important. Also, it was comforting to know that they have a certification process for each vehicle sold.

Found Vehicle of interest in Maryland. Had it shipped to King Of Prussia in attempt to test drive & inspect it on 4/8/19 - Dealt with person named Josephine @ Carmax via internet. Received email that vehicle was on location in KOP & forwarded a buyer's contract to sign prior to inspection. "Putting the Horse before the Cart!" Replied with email on Friday 4/12/19 that needed to test drive & inspect vehicle prior to signing any contract. No response. Advised Josephine would be back on Monday, 4/15/19. Emailed 2 more times, setting up appointment to test drive & inspect vehicle on Wednesday, 4/17/19 at 10:00 am. Drove hour away with my wife to inspect & test drive the vehicle.

Please DO NOT take your car to Carmax for an appraisal!!!! I owned a 2007 Cadillac XLR that was in like-new condition and they offered me only 13,000 for it. I then took it to a dealership and they gave me 21,000 on the spot for my car. I was not shopping for another car.... Only wanted to sell the Cadillac.

Had to replace the engine after owning for 6 months. When the engine was pulled from the car, it was discovered it was not the original engine.... It was one that came from a junkyard. The dealership has given me the "runaround". Informed me today they would not do anything for me. This is a fraud.... Car marketed with 35K miles with an engine from a junkyard with unknown mileage. None of this disclosed. Still waiting for Joe ** to call me back. Do the right thing Carmax!! I will not stop until you do. Joe my number is **.

If Carmax associates were the best they would take care of a friend of mine’s son who bought a CRV in White Marsh with a vibration right off the lot that only required a 3 hour fix/computer update trust me I have had a CRV and that’s all it needs to fix the problem, so this has turned into Carmax still having the car after a month with him using a brand new car for a loaner car which I’m sure Carmax needs back. So management and employees are giving them a total run around with the entire thing when it should have been just a simple fix from the start. He hadn’t even made the first payment or even taken delivery of the car yet shame on CarMax to take his hard earned money. Co workers and other friends aren’t going to Carmax ever again! I’m spreading the word and letting everyone know this place has no customer service and to avoid at all cost!

My vehicle was towed to CarMax for service on Feb. 5, 2019. I have photos of what my vehicle looked like before service was performed by CarMax. AAA towing and myself have photos. When I go to pick up the vehicle the front driver side fender is severely damaged. CarMax stated it was like that when they received it but never notified me. After going back and forth with CarMax. AAA towing provided photos proving that it was not like that when AAA dropped it off. Also, I have photos showing that it was not as well. CarMax stated that CarMax towed vehicle into shop. CarMax is not fixing the damage they caused.

I found the SUV I wanted to test drive - a 2018 Ford Edge Titanium with 30k miles, online. Requested the transfer and the salesman called to set up an appointment. When we arrived at Carmax the salesperson was not available and got the financing person to take us on the test drive. She couldn’t even locate the vehicle in the lot. We walked all over then she asked us to wait inside until she could locate it. We really liked the vehicle and decided to go through with the purchase using my pre-approved loan from JSCFCU.

Ok, it's this simple, they will take your 10,000 dollar car, give you 5k for it, lump the other 5k you owe onto their car they're selling you. Their 15k car is really worth 10, so you're overpaying by 5k plus. Now add back in the 5k you owed on your car. Now you're at 20 grand for a 10k car. It's that simple, wholesale for your car and 110 percent retail pricing on ALL of their cars. Ready for the kicker, they'll give you better financing than anyone because it's in house financing AND they'll charge you a daily interest rate, making about half your monthly payment interest only. Confused yet? Disgusted yet? You should be...I will never buy from them again and will steer others away from them any chance I get.

My daughter bought a car from CarMax Las Vegas, NV. Called and told them the problem. Was told they would run diagnostic and repair for free. She makes an appointment and when she arrives they state they won’t diagnose or repair the car for free. Pretty sad they say one thing and do another. How do they expect return customers. I know I will never do business with them.

Carmax's employees take forever and a day to get back to you. Since you have to request a transfer instead of just being able to pay for said transfer it usually means that the car you were looking at gets sold out from under you. For a company that centers around cutting out having to deal with a sales person, you have to deal an awful lot with lazy employees who try to sell you cars you're not interested in because the ones you want get bought out from under you. In short, pick your poison.

From the beginning this was looking like a 5 star review. Everything from the greeting to the streamline approach to selling a car. We bought a 2017 Ford Fusion on March 7, 2019 and when we went out to the bay we found a nice big yellow ribbon on the car. Then we walk up to the car and it's filthy. I asked the salesman what's going on with this and he said they run it through the car wash and that's it. Water spots, smearing, couldn't see out the windows. They were so bad. This really surprised me since they really seem like they have the car sales process so streamlined. All they need is some chemicals and a detailer and this could have been a five star. Very upsetting. My recommendation, don't sign until you look at the car after it has been "cleaned".

If you need Carmax to send you a payoff quote, or send information to your insurance company, good luck! For tasks other than taking your money, they seem to 'lose' your request in their system. Very poor customer service. They have no ability to speed up a request once it is a second request. They do not seem to understand that owners have the right to hold insurance with whomever they please- and it does not have to be integrated in their 'Carmax' system.

Beware of CarMax's finance policy, time it carefully if you are going to refinance. The cars are priced 5% above the 110% of the allowable finance rate and to refinance you will have to put down approximately $1300 on a $22K vehicle. In addition, they lower your score by approximately 10% if they are financing which can push your rate up. Consumer beware.

My wife needed a reliable car to drive our young kids in, so she went with her father-in-law to the Kenosha, WI CarMax and ended up purchasing a 2012 Town & Country - 32,000 miles. Three months later, the van has all the dash lights on and intermittently stalls within 15 mins of starting the vehicle. Call CarMax and get the sob story that "if you purchased extended warranty..." Given that they sold my wife on all the care they take in their extended, quality inspection, why would someone expect to have issues with a "thoroughly inspected car" with 32,000 miles on it?

Have been dealing with Carmax for many years. However recently have been VERY disappointed. They seem that over the years they are REALLY trying to squeeze every penny out of potential customers. They cannot use the same process to appraise ALL vehicles which they currently do. I brought a high end car (MSRP over $100000). I understand very well the entire process and expect wholesale figures. HOWEVER, when their price comes in more than $7000 under what a dealer will give me tells me something is wrong with Carmax system. They definitely need to get back to the drawing board. Horrible experience from the home office. Will think twice about ever doing business with Carmax again.

We bought a Kia Sportage 2012 from Carmax. Less than a year the engine broke down. After 9 months exactly the engine broke down. They didn't help at all and the car cost us 6000 $. They are not helpful. They sell bad cars. Don't buy cars from them. And we called all the managers. No one helped us or did a small thing or even care. They sell bad cars and that's it.

Purchased a 2013 Chevy Equinox. A week later engine light was on. Called and was told they could service in 3 weeks. Light went out. Car went 4 months, engine light came back on. Helped a friend out with flower shop on Valentines week. She gave me sign to put on car for delivery parking. That Sunday car wouldn't start. Triple A towed me to shop. Monday they said engine was bad. Had towed to dealer as instructed. Didn't hear a thing for a week. After constant calling, they came second week and inspected. They refused to honor their warranty I had PAID for. leaving me with useless car. Everyone there at CarMax said sorry. Said because I had the sign they considered it a commercial vehicle. Had to pay $3,000.00 for engine out of pocket. Car had BAD engine when I purchased it, they didn't care. Never again. HAD BEEN WARNED ABOUT CARMAX. NEVER EVER AGAIN. HIGHLY UNRECOMMENDED!

Although my 2008 BMW 335i has been in the shop more times than I can count. I am happy I chose the MaxCare plan. On second thought I wish I would of chose the longest extended warranty. I just paid 450$ for a oil leak that was "fixed" before? How does that work? And the only reason is because they replaced my front shocks.

I went to Carmax on Frontage Road in Kansas. When I was in the car my check engine light was on. I asked the salesman about it. He talked to the service department. This car only had 16,000 miles. Well 7 days later you guessed it. Came back on again. Well I called the salesman. He said he would call me back. No return phone. I bought another car from them previously. I had a positive experience with that car. Even though it broke a month after my last payment.

I have been a huge fan of CarMax for 10 years. I have bought my cars there and directed my family and coworkers to purchase from there as well. Within the last two weeks I visited CarMax looking for a new car. My local lot had several vehicles on site that would work but had all been reserved or spoken for. The salesman suggested I look online and find something at another lot and pay to have it transferred. I went online, found a possibility, then called my local store to set up the transfer which would cost me $150.00. But before I completed the transfer transaction, I ask them to call the transferring lot and ask if the car was very clean on the inside and the outside was free of major blemishes. My local lot called me back and said the car was impeccable and accepted my money for the transfer.

The Carmax in Escondido, Calif resolved all issues with my car. Thank you.

It was the day after the snow storm in Chicago, 2/12/19. As my car is warming up the doors lock while I'm cleaning off the ice on my car. My phone and keys are inside and I live alone, no one to let me into my apartment. Had to ask several neighbors before one let me use their phone. I don't have a phone number for MaxCare, so I do a Google search and get their main number for corporate/customer relations (800-519-1511). It is 650 am and their customer relations line is close. I end up going to through the finance department in the hopes that I could just be transferred to roadside so they can unlock my car.

I purchased a certified used car from CarMax. At the moment the car is flooded from the rear, back seats, floor and trunk. I found out through my car ins. The car was in an accident from the rear previous to me purchasing it. Now I am stuck with a very wet car. Of course Carmax can do nothing about the situation. :(

Purchased a 2014 Lexus RX350 in late 2016. Began to have issues a few months later with door interlocks (had 2 replaced). When a third began to act intermittent we took the car back again and in a post repair test drive the Carmax mechanic said he heard some noise under front end while driving. Turns out they found all kinds of issues with front drivetrain. Torn boots was what puzzled me and then he went on to say it was worn so bad they was metal to metal contact. This was at 46K miles. Mechanic joked with my wife and told her it was due to rough roads. We were the second owner so I cannot speak for the first but during our ownership the car has never even been on a dirt road.

Carmax is a terrible place to purchase a vehicle. I made the mistake of purchasing a G37x 2013 from Carmax. I paid for my car a year before my loan was up. Then I was told my title was sent in the mail (which I never received). When I told Carmax Finance they didn't want to help in the slightest. They told me I would have to pay an extra 200.00 for my lost title (that they lost). They also told me it's between the Post office and Myself and not their problem that it's lost. Never (Never) Buy a car from Elliot or anyone else at Carmax Naperville.

Carmax sold me two ** vehicles with electrical problems. One of the vehicle engines seized up - I will never ever buy another vehicle from Carmax. Please do not buy vehicles from Carmax - the vehicles they sell have or had major problems.

I will NEVER do business with CarMax again and I suggest you think twice before you do. The return period policy is much too short. In my case I co-signed for a loan with CarMax to help my son get a car. The return period policy did not allow enough time for his insurance company to get back with him with the new premium amount. Once it did and we discovered that it would be prohibitively expensive, we were forced to return the car. He had the car for 30 days (we had first brought it back after a much shorter time) and we are being charged over $2,000 for his having had the car for one month.

I paid to have a Mercedes GLA 45 AMG shipped from Alexandria. It got here and I drove it. I planned to buy it. It was not washed well when it was on the lot and had some areas on the paint that I was concerned about. I told the salesman to wash it and I would look at it before buying. It was halfway washed at best. It still had areas I was concerned about. Long story short, it was washed 3 times and never was clean. I could tell someone had done a horrible job trying to touch up rock chips on the hood. I could have done a better job. I asked to see the manager and he told me it was a used car, but I was getting a great deal on a 120,000 dollar AMG car. The guy has no clue, these cars were in the 60 to 70,000 range when new. So, I walked out.

I have been dealing with Carmax for a while 2 years to be exact. I feel they really drag this out in hopes that I couldn't do anything to get rid of this car. I trusted them because they know better than I, I am no mechanic right? This nightmare all started with a rattle that took them numerous attempts to fix. Took my tow hitch off and put it back on etc... just to find out it was my shocks. Took it in for a noise. Something started smoking under the hood. Told them the transmission wasn't shifting right. They told me that's how they run, a year after told me they would appraise my car at 1000 dollars because the tranny is going out and the car is rusting. There is no way in 2 years a car rusts that bad that the value decreases that much. I owe 14 on the pos and it's worth like 3. They have attempted to fix a hissing in my dash for a year now.

I bought a F-150 truck from that in June of 2015. The second day I had it the alternator and battery died (that should have been a sign to return the truck, but unfortunately I loved the truck by them). I've had nothing but PROBLEMS with this truck. I've had to replace the battery and alternator twice, replace TRANSMISSION ($3,000), AC broke, replace catalytic converter ($700), spark plugs and wires replaced (500+), just to name a few things. And now they say it needs a new engine! I paid for an extended warranty when I bought the truck b/c it was a little older and I wanted to make sure I had coverage if something broke down.

I am looking for a 2007-08 Toyota Solara Convertible. Carmax had one in Las Vegas so I pushed the button to get it sent to Santa Fe NM for $250 so I could look at it. No response so I called and asked about the car. They told me that they didn't know if I or someone else had a hold on it. I was never called back and the car went back up for sale so I asked for a transfer and never heard back. Then someone from the first transfer emailed and said that the car was up for sale and was I still interested. I give up. I guess that they don't want to transfer the car or I don't know. Carmax sounds like a good idea if you can get the car and are willing to pay top dollar.

I purchased a 2012 Nissan Leaf from the Carmax Costa Mesa store, in May 2016. We specifically asked, if the extended warranty covered the battery. Especially because we knew how expensive it is to replace. We wanted to make sure, it would be covered if the manufacture warranty expired. We were told yes, so we purchased the extended warranty. Now I find out today, the extended warranty doesn't cover any batteries. This is the engine of the car. How can you not cover this? We would not have wasted our money paying for the extended warranty and probably would have bought a different car.

I just spoke with a Representative not too long ago today. I was appalled at how rude I was spoken to. Carmax has used cars for high prices, and yet still will speak to you like you are not a valued customer. I cannot wait until I have paid off this car so I can take my business elsewhere. Every time I speak to a Representative they are never warm or welcoming.

This insurance is very deficient and very bad attention, I had a sound on my wheel that has more than 1 year and Carmax still had not covered and had not repaired, I recommend not to buy cars on Carmax and either to take the warranty.

I test drove two cars and then requested a transfer from Newark Delaware. I had no idea this would take a week. My calls and email messages were not returned. On the seventh day I went to look at the car and my salesman was busy but assigned another associate. The $30,000.00 car had a deep, wide scratch and a deep ding on the rear driver's side door. Carmax repaired the scratch with a brushed on paint. I commented that the deep scratch & ding needed to be filled sanded and spray painted properly. The manager came out and said the brushed on paint repair was acceptable for Carmax standards. The maintenance required light and a yellow warning light were on. No one knew how to turn it off. I went straight to the nearest Lexus dealer and bought a certified pre-owned car.

I knew that car dealers and their lender companies were complete and utter crooks, but with how screwed over I have been getting screwed over by both of them, it's ridiculous. If they give you the lending company American Credit Acceptance, RUN OUT THE DOOR ASAP! They love to lie and steal your money.

We did not buy a pickup from CarMax but... Bill from Murrieta, CA showed us around their facility and test drove two used trucks with us. He was very informative and patient. We were very specific with what we wanted and they did not have what we were looking for. Bill was awesome in trying to find our truck for us and even though we eventually bought our new truck from another dealer our experience at CarMax was great and I will be referring friends and family to try CarMax first. Thank you Bill!

I bought a 2010 Volkswagen Jetta from Carmax on December 12th 2017 with 50 thousand miles on it. After the week return was up that’s when the transmission issues hit. After taking it to them 5 times with them pretty much calling me crazy I gave up. I have now owned the car for a year and it sits in my driveway because on top of all the transmission issues the timing jumped causing all pistons to hit the valves. There are metal shavings throughout the whole motor block. I still make payments on a car that is essentially totaled needing a 9000 dollar engine and transmission swap.

I went to Carmax located in Stockbridge, Ga to purchase a reliable car and was sold a lemon Chevy Malibu that I couldn't drive for 8,500 miles and now my engine is no good at a $2100 cost. Thanks to Carmax.

BUYERS BEWARE! CARMAX-6300 NW 167th St Hialeah, Fl 33104. Two Bad Experiences. I went in MAY 2017 to purchase a Car which was a Chrysler 200. I drove a car for less than a month and the vehicle started making some sort of jerking motion and the dash lit up with the check engine light on. I took the car back to Carmax service department on several occasions which patched the car in hopes that I would drive the car past the warranted miles or they simply did not care to fix the problem.

My teenage son bought his first car through Carmax. They talked us into buying the extra warranty and gap. All was good until he totaled the car in August 2018, we have been fighting with the Safe-Guard gap insurance for months now. They only owed $199 for the car to be paid off. As of now December 11, 2018, it’s still not settled and his credit is a mess, he can purchase another new or used car because of this. They have gave us the runaround and finally we just said forget the gap and we paid out of pocket. Don’t waste your money with this company. Hard lesson learned.

DO NOT BUY MAXCARE!! Purchased a vehicle in 2016 with 14k miles on it. Was pushed to purchase the policy for my vehicle even tho my car was under manufacture warranty. Car sales guy told me it would not take effect until after the manufacture warranty expired giving me an additional 60 months and 15k miles of coverage. THIS IS A LIE! He also told me I would be able to get a refund for the policy if I didn’t use it. I sold the vehicle in 2018 and have been working with HORRIBLE customer service giving me the runaround for 3 weeks. Still NO REFUND!! Yet, The car salesmen make a bonus as you get the policy. When you call customer services the person you speak to will only be there for one week. I’ve spoken to 4-5 different people all telling me something different. Do not purchase MAXCARE policy!! Waste of money and HORRIBLE customer service. BAD BUSINESS POLICY. DONT FALL FOR IT!!!

I've done all my maintenance my vehicle. "The motor is shot". I have a puddle in the cab, this is a known issue on later vehicles and has a recall (not on my 2012). Called service and they could care less, they offered nothing. I purchased my vehicle in 2015 from Stockbridge, Ga and I still have a loan on it.

Sold my car to them of which I purchased from them back in March of 2017 and was told nothing needed to be done on my end in regards to the Secretary of State and that they handle everything. Turns out they do absolutely nothing. Just received parking tickets in the mail for the car I sold to them. The is still in my name and whoever the sold the car to or auctioned it to never transferred anything or put plates on the vehicle. Now I am getting the complete runaround from the Tinley Park store along with their corporate headquarters in Virginia. Every person I speak to gives me a different answer. They claim they are handling it, however every time I contact the city of which the tickets are from they have not done anything at all. To matters worse since I do not have the original title since I signed it over to them there is nothing the Secretary of State can do for me. I would strongly advise to not do business with them and save yourself the headache.

I opted to purchase a car from them and have a FICO score of 788. Carmax chose to keep me as financier at a terrible interest rate of 12.3%. I asked if they shopped me around and they said once Carmax accepts you there is no other choice. I think that this is a HORRIBLE business practice and am now wondering if they do this to all customers or specific ones. My credit union is offering a 3.75 interest rate. In closing get your own financing as CM is ridiculous.

If you're planning on trading a car at Carmax, do yourself a favor, DON'T. They will lowball you just like their name, to the "MAX". They'll point out non-existing issues, take the car and sell it for way more than twice they paid you. Sell or trade it somewhere else, you will get a LOT more $$$ for it. Now, it's true, it is up to you if you'll accept their offer but their lowballing and appraisers are two things that did it for me and to stay away from them.

I bought a used Chevy Sonic 2014 from CarMax (8400 Anderson Boulevard Fort Worth, TX 76120). I paid $10,000 cash. Another $2,000 during the 7 mos I owned it. The first thing that happened was CarMax said they would inspect the car and have it ready. But when I drive it less than 100 miles all the lights went on. I took it to a car place and they said there were no fluids in the car. They said I should get my money back. I asked them to take the car back and CarMax said no! I don’t drive a lot. Maybe 10 miles a week unless I sometimes work which is 12 miles away.

Car Purchase went fine, Now Car has some problem with Brakes. Service depart don't have Appointment available for next 4-5 WEEKS. They don't understand the Urgency. How safe it is to drive car with having problem with Brakes?

On March of 2018 I purchased the 6th car from Carmax for my family in less than 5 years! Up to this point I thought the information given on previous accidents was accurate. However, I found this is not the case. The agent gave me a report stating there had been no accidents on the car. But when I went to re-sale the car 5 months later I was told the value of the car was being impacted by an accident in September of 2017. When I contacted the Carmax dealership (Raleigh NC) that sold me the car the Assistant Manager blew it off as no big deal. Apparently this happens all the time!! Please be aware they will NOT stand behind their cars when an issue arises. I’m exploring legal options at this point.

The day I drove the off the lot in Dec 2017 and saw the front glass window was cracked I reported it to Carmax and after several heated discussions they replace the windshield. This purchase was made in Dec 2017. Two weeks later all the warning lights go on. I take it to a oil change shop and they tell me there are no fluids in the car. No oil. No fluids/no fluids at all. I called the Sales manager again and said I want to return the car because it was not properly inspected. I said, "How do I know that the engine block did not crack." I said, "You sold me a car without properly inspecting it." The dealer said no. He said it was past the 7 days of return. I paid $10,000 cash for the car. I only drive 10 miles or more a week. I am retired. I financed $4,000 and paid $2,000 off during that yr. In July 2018, in one week I had to replace the temperature gauge for $400.

It appears to me that the issues people are stating do not fall under warranty, that is why warranty wasn't used. Warranty doesn't cover everything, especially wear and tear like tires for instance, or mold. Also, if you have issues with the smell from the beginning why wouldn't you ask for it to try to be fixed before you bought it. I have a CarMax Mini Cooper, 2011 and extended warranty and I'm responsible for things such as dim lights or tires, etc. I was going to buy a Volkswagen originally but I could tell a smoker had previously owned the car. They attempted to fix it and it was better but not up to my standard so I didn't buy the car.

I purchase a vehicle from Carmax Oct 2017. Two weeks ago I went to a different dealer to trade that vehicle in. They ran a Carfax showing that 2 months prior to me buying the vehicle it was reported damaged on the roof and both front fenders. I went to CarMax and they told me that they use Autocheck which is supposed to be more accurate. That is if they report to Autocheck, after emailing back and forth come to find out from their own caseworker that the vehicle had hail damage. So they fix the vehicle, never reported it to Autocheck since they didn't fix it through an insurance company and sold it as if it was never damaged. That is Fraud. So now I'm in the process of looking for a lawyer to take them to court. Don't but a vehicle from CarMax without a Carfax report, don't just take their Autocheck report, they repair vehicles and don't report it to the Autocheck since they don't use an insurance company to repair them.

Found a truck on CarMax.com in Merrillville, IN. and had it transferred to Madison, WI. Before the transfer, a walk around was done and we were told it had no scratches, dings, etc. Drove 90 miles to look at it and major scratch on the side of the truck and 3 other dings/scratches. The manager, Jeremy, was surprised they missed the scratch and since it had the potential to rust, they would send it next door to Abra body shop and have it fixed. Following weekend, made the 90 mile trip again planning to buy the truck. Scratch only slightly fixed. Jeremy said they felt that they could fix it themselves to CarMax standards. CarMax prides themselves with extra clean vehicles that meet high standards. Interior had not been wiped down and dog hair present and scratch fix unacceptable. We were lied to twice - once with the walk around and then with the body shop fix. Wasted gas, time and money. Stay away!

Ok, so first of all - Reading some of these comments are TOO hilarious! Most of them are people who do not have their documents together, not understanding the website or just think they are getting a “new car”. These are ONLY USED CARS! Next, YOU ARE BUYING A CAR! You’re are not getting a combo at Burger King, clothes or some small item - it’s a car! It’s going to take some hours, depending on what you are getting done. Second, you have to get that mess out of your head that USED cars are NEVER going to have any issues. No matter what new age or small of miles, as the first owner or second owner you can NOT predict how they used and took care of that car. I love how Carmax reconditions their vehicles, upfront with the prices and they offer the Extended Warranty. I would only assume those people who don’t get the warranty has the most repair problems and paying thousands of dollars.

The salesman in CARMAX, Merriam store had presented to me a car accident report with 0 accident i.e clean car, so as a trustful organisation, I proceeded with the purchase. Then 2 years later, I intended to change my car to get another & in the process to trade in my car with the other one, the dealership had shocked me out when he brought the real CARMAX of my car showing that it had an accident one year before I bought it, accordingly my car price dropped like a half of its value due to the above matter. My advise don't trust them & check your car history individually.

I haven't been one to write reviewers, but reading others' reviews about car dealerships just saved me (I believe) a ton of headaches in buying our newest car. CarMax was absolutely, totally wonderful.

In early June 2018 the car was totaled. Nationwide Insurance Agency finally got a check to CarMax to pay off the vehicle in August 2018. CarMax began calling me in September 2018 stating that I was behind on my payments. I explained the situation and they stated that the check had been returned, not paid. I contacted Emily ** at Nationwide and she provided CarMax with the cleared check. CarMax contacted me again in October, stating the same thing. I said the cleared check had been sent. They said it had not, though Nationwide showed me where it had. So I contacted Nationwide again, I also asked CarMax, while this is under investigation to not report this to the credit agencies as they over and over again said it looked like an issue on their end.

I am not someone who enjoys the car buying experience. Most places make it way too inconvenient to the buyer and way too time consuming. I have had my share of bad experiences at dealerships. However, CarMax Austin, TX South took it to a whole new level. I was shopping for a stylish but economic vehicle to replace my aging Range Rover that consumed too much of my income filling it with gas.

CarMax does not sell used cars; they are in the business of selling you an extended warranty with a used car. I used to rave about CarMax. We have purchased cars there before and never had problems. Too good to be true though... This past May 2018, my son purchased a 2015 BMW, Series 3. The first month it had a "maintenance" problem that CarMax covered with the 30-day warranty. However, less than 3 mths later, the car's whole dashboard goes out. CarMax agrees to pay for the diagnostic service. We take it to the BMW dealership that CarMax sent us to and later find out that things are much worse. There are 3 oil leaks that have to be repaired as well as the dashboard, totaling $6,000 in repairs. It was stated by the diagnostician (the one CarMax paid for and sent us to) that service for the oil leaks should have been done, but was not. The leaks were happening long before the car was sold to us.

Now I know why CarMax showroom is so luxurious, they are ripping people off. I purchased a 2013 Jeep Grand Cherokee Limited in January for $25,000, had problem after problem with the car, traded it back in 6 months later and they only gave me $19,000! Is that fair, no it’s not! Shame on you CarMax!!!

I have been shopping online for the past 6 months for a GMC Yukon XL at multiple websites and have visited dealerships for a test drive. I was a little reluctant when I saw a vehicle that was in my price range with the low mileage that I wanted for sale on Carmax's website because I question where they get their vehicles, reputation, return policy, etc. The vehicle was located two states away and it was a $99 shipping fee to the local dealer by my house, so I figured if I don't like it I will just eat the $99 fee. I must mention that previous to this purchase I did a lot of research, test drove multiple vehicles and made offers at local reputable dealerships, but received the run around treatment and classic used car dealer line of "our vehicles are priced aggressively to sell" with zero flexibility on their overpriced tags (overpriced both on Edmunds and KBB). To say that my patience was at an all time low would be an understatement.

I bought a 2010 Jeep Grand Cherokee about three years ago. Since it was a used vehicle with unknown history, I decided to purchase the extended warranty thru 100,000 miles. The car was good and I had little to no problems for a while. The first issue I had with the service department came when I needed something checked quickly, but they would not even look at it for a week. In other words, their business model does not include any ability to assist a customer in an emergency. However, because I had paid for the warranty, I was locked in to using their service department. I recently had a problem with a noise from something loose and called for an appointment. After waiting a week for them to check it, they said a strut part, not the entire strut had to be replaced. No problem, I thought, until they told me that it would be from Tuesday to Friday for the work to be done. So I had to get a rental.

We purchased a used Prius from Carmax Riverside. There were a couple dings on the car that made us hesitant to pay the asking price. We included fixing the minor dings on the body in the purchase agreement, and were guaranteed that the repairs were minor and that their auto body department could easily fix the dings to make the car look perfect. Their first repair significantly increased the size of the ding and Carmax did not use the correct Toyota paint color! It looked much, much worse. The second repair again used the incorrect paint. The third time Carmax used the correct Toyota paint, but again, the repair looked much worse than the initial ding.

I wouldn't even give it 1 star but didn't have a choice. CARMAX HAVE MY CAR FOR 9++ WEEKS AND 3 CAR PAYMENTS WITH YET AN ETA. LOT OF LIP SERVICE! Unfortunately I did not read reviews when I was in a desperate need of a new car. Purchased a 2014 vehicle w/ 30000 miles in Jan 2017. Fortunately I also purchased the extended warranty. My car has been back 4 times re: transmission. The first couldn't find anything, 2nd time they "said" it was a recall on a sensor. Tranny was no different. Called again. The service rep told me to take it to a trannny place and pretty much leave them alone. I purchased the extended warranty. NO YOU FIX IT. Brought it back again...and this time they did FIND that it needs a new tranny at 44000 miles! Wow!

I purchased a car from Carmax back in July 2018. Because of the "No Haggle" pricing structure the price was the price. I trusted Carmax to offer a fair price on the vehicles they sell. After only 2 months the vehicle was in a bad accident resulting in a total loss. Carmax sold me this vehicle for $2000.00 over the Clean Retail Value of the vehicle according to my insurance company. I contacted the General Manager at Carmax and he was unable to offer me any resolution to this matter. GAP coverage was not even offered by the Sales Consultant. Don't buy at Carmax - the "no haggle" pricing is not for the customers' benefit - it only benefits Carmax.

2008 Kia Sorento disabled due to minor fire under dash. Carmax made up more issues with vehicle and I was forced to take their horrible offer due to towing issues, steer the engine transmission and many other parts of vehicle are worth more. Steer clear of Carmax...

Bought a truck 4 months ago, they kept my license registration fee and didn’t register with the state of Calif. Even after payoff. Called over 10 times, filed complaint with the state. Kearny Mesa Carmax is the worst customer service ever.

I took my son to Carmax in Lancaster to purchase his first new car. When we arrived the lady at the counter took our name and said someone would be with us shortly. Unfortunately an hour later we still didn’t receive help even though there were a few sales associates sitting at the desk doing nothing. Decided to go down the street to a competitor and received excellent customer service. If you want horrible customer service then Carmax is the place for you.

Do not trust or use the "hold" feature if you see a car that you wish to purchase. The website states that you can hold a car for up to seven days. Somehow, after placing one and calling to check on the vehicle the day that we were to purchase, another person was in the sales office purchasing the vehicle that was promised to be held for me. I asked them to stop the sale because it was guaranteed on the site, but they would not. Somehow, my hold had disappeared. I am beyond upset with this company.