CarMax Reviews

CarMax has had my car through one car rental and for loners, there run me out of a serious exam membership in are on my 2nd membership, only to find out that not only were the rotors bad the battery was bad the headlights were bad but now it's the transmission! I have been trying to return the car to them using their 5 day return policy and they have not yet returned the car in. Give me back my money. I have reported CarMax is well as the Jeep 2014 to the national highway safety and transportation department, I have reported the problems to Jeep Corp, as well as CarMax is corporate office.

As of today's date September 18th 2018 CarMax still has my vehicle in a shop having repairs done while I continue to make my loan payments and I am in a vehicle that is just as sub par as the vehicle I purchased. I cannot prove my allegations when I say this but these cars that they sell are coming from flood zones the bodies are straight and clean they Buffum out and pressure wash the undercarriage but if you look above what's pressure washed you will find all rust. I have found that on 4 separate vehicles!

I say buyer beware CarMax is a rip off that has mechanics that are not certified as master mechanics they of management that is not knowledgeable of anything that they speak on I strongly recommend reading all reviews from employees versus customers do not buy from CarMax if you value your ride, your safety, and your money! This company is a rip off nationwide. The big number of theirs is $17998. There are haggle free price which is usually 4 to $5000 above market value! Also the vehicles that they sell besides not functioning properly looking prop pretty they push the warranty on you. That warranty if you insist on buying a vehicle from them you're going to need that warranty that will add about 3 to $4000 on to your bill. Without doubt warranty you're going to be spending a lot of money in a very short while to clean up the mess that CarMax just sold you.

Again I say buyer beware get your own Car Fax because CarMax does not use them do your research on all vehicles that $35 you spend today may save you the headache and heartache in the fear of what lies ahead. Again I purchased my car in May of 2018 and they have had my car most of the time. It is September 2018. They again have my vehicle. The car has caused considerable damage to me as a person, my grandson. Have put fear in us. It nearly killed us and CarMax doesn't care! That is not how you run a business! As far as CarMax is concern once the sale is over it's goodbye to you! Don't buy from CarMax if you can avoid it you are better off at a corner lot it's safer cheaper and you'll have a lot less problems.

Toya at that location worked with me for just about a month while I waited on the GAP insurance to do their part. There was never any pressure. She answered every call, email and text message I sent. I finally had every thing resolved and texted her the night before to come in and see the cars I had saved online. I went in and she was as amazing in person as she was over the phone. I inspected the car I decided on and every thing checked out. I also referred my grandmother who recently moved to the area to that same Carmax and she had a great experience also! Get the GAP insurance! It's a few bucks extra but definitely worth it!

Imagine being told a story of "Oh ya the car is perfect only one spot," kinda thing. The passengers door had a 4" gouge that had a really awful touch up job, I wonder why he did not mention that? Everybody was pointing fingers at everybody else, they even wanted me to talk with the inspector. My response, "Can you see that this, this and this are obviously not the same color?" What a joke. Make us feel like all used car salesman are exactly how we have heard them described. In very low integrity, lack of character, basically dishonest.

After approx 10 minutes, the manager pulled me into an empty quiet room and said, "I hate to do this and I don't have a reason why, but Carmax has every right to refuse service to anyone." My face dropped, we walked out of the room and I walked outside to the furthest peak I could find. I walked to the edge of the premises and even though I'm trying to quit smoking... I lit a cigarette. For the first time in years I had that blurred vision, I couldn't see 2 feet in front of me. I am carless due to my beautiful previous car being totaled this year. But my inner self said, "Give up, you're headed even lower."

Another part of me said, "Suck it up. You been strong for so many years." If you lost so much including a human life then what can Carmax do to you? It's not the car I realize, it's just getting very hard for me to stay strong and keep receiving blows. I didn't know a car dealership would put me back in tears... heavy tears. They are basically saying, "No 'cause we don't like you... you deserve nothing. Here's more to that curse that you have against you." I sit at this desktop and cannot turn around right now to show my son that I hurt too, that I'm not the supermom that he thinks and sees of me. Sorry for the long body but this is my only vent right now.

I have never in my life experienced working with a SCREWED up dealership like this EVER! I'm assuming "Carmax" will not be around too long! Look for yourself how many complaints there are against this place! Seriously! What an awful experience! I will never recommend this place to anyone! UNLESS you have perfect credit. Which 80% of people don't! GO ELSEWHERE! Trust me, it is not worth the time that I put into it! A week and a half working with my salesom! And my credit is not BAD! UNBELIEVABLE! CARMAX SUCKS!

I then deposit it into my account. She asked me if I could contact my boss for him to get a copy of his bank statement showing the cancelled cashed check that went through his account? WHAT? REALLY?? Because the paper my husband's check/direct deposit voucher is printed on & my paystub/paycheck, they just didn't feel the same, she said. Well, NO KIDDING! I work for a law firm with a total of 5 employees, including the attorney & my husband works for a commercial construction company with 40++ employees & there's more than 1 way for an employer to pay employees! She then went on to tell me, that there wasn't any watermarks on my paystub.

I held it up to the light & there was watermarks all over the back of it. THEY ARE A JOKE. AND I REALLY DONT KNOW WHAT THEY THINK THEY HAVE OVER THERE, BUT THEY ARE A JOKE!!! She was basically telling me, "I don't believe you!!" I've been at the same law firm since May 2013 & NO ONE, I MEAN NO ONE, not even my mortgage company, questioned my paystub but Carmax does & wants people's bank statements & wants you to go online @ their store & pull up/print out your bank statement. That's MY personal info. Why would ANYBODY be willing to pull up their personal info, like a bank statement on their COMPANY computer system??? I DONT THINK SO & IT SHOULD BE ILLEGAL TO EVEN ASK A CONSUMER TO DO SUCH A THING!!! I posted a pic of the back of my paystub to show the watermarks, which were pretty difficult to pick up on camera. But if you look @ the lower left side, you can see them.

I was so confused because we were approved by the finance company and had done everything that asked for and he said it wasn't the finance company but Carmax. I requested to speak to the Business office Manager Kristin ** and after a while she finally met with us only because I had someone from the 800 number and they had never heard of the denial reason. All the analyst and finance department said it was the store not them. I kept the consumer relations analyst on the phone while I spoke with Kristin.

They said no reason was in the computer system. Then Kristin tried to explain to the analyst it just happen the analyst Darren said he had to look into it and I knew then it was a cover up. I stated that looking into it meant him and Kristin had to get their lies together. Kristin refused to do business with him. I explain to them that the Equal Credit Opportunity Act requires that they verbally or in writing tell us the reason for the denial. None was given and was told that they don't have to and they can refuse to do business with anyone at any time. Darren the consumer relations analyst stated that my son was banned from doing business from all CarMax. Why when he never purchase anything from them before. They treated him had did something wrong. Why would they banned him?!?!

Even the sales rep thought it was racial and kept stating the Kristin was the reason we was waiting. I believe it was racial, my son is **, young and make a very good income and she assumed he was lying. Yes, I'm upset because I knew he was discriminated against. He told no lies on application, had all paperwork, insurance proof, and deposit. Also we contacted the finance company and they said my son was approved for the 58k. My son is no bum, he's married over 7 years, two kids and purchase his first home. Yes he even got a home! Everyone knows getting a home is one of the hardest thing you'll ever do. So why the refusal to do business from CarMax? Something stinks!!! Why no reason given. If this or something like this have happen to you let me know. I know he can't be the only one!

The strange part of all was that a sales associate (Patrick) called me from the California location same day (Sunday) afternoon to ask me about my plan with this vehicle. I explained it to him that I was looking to transfer the vehicle to Mobile, Alabama. According to the website of CarMax, all holds are guaranteed for seven days. Since then I have called the local store, the California store and to a customer service number 1800-519-1511 and spoke to an associate name Garrett who was very helpful and told me he would get back to me, but again I have not heard back from anyone.

As a business owner, I understand mistakes happen, but you have to own up to it, admit that there was a mishap and try to resolve it the best way possible, but in this case I think the corporate strategy is to ignore, refuse, show no admission of wrongdoing and give customers plenty of runarounds so one would get tired and stop contacting them. It's been three days and I have made 7/8 calls to various customer service department. Even went on to their social media and sent their Rapid Response Customer service team emails but I have yet to hear from anyone via any media.

To his surprise, I produced the Carfax, from the Dodge dealer that I bought the truck from, showing it was indeed an Express, which would account for the 3k difference. The agent maintained that he had to go by what his appraiser said, even after showing my Carfax to the appraiser, and started talking about some built in tax savings if I bought a car from them. Needless to say, I left. It appears that they low-ball you when purchasing your vehicle and then sell it for approximately 20% above what other similar vehicles in the area are selling for. Typical used car lot, but with friendly people and a large sales center. Would not sell nor buy a vehicle from these people.

We decided to go take a look. when we arrived the vehicle was being washed. no biggie. We waited and the salesman finally pulled it around. the inside was perfect. unreal how nice it was, the outside looked good at that point. We drove it and we're happy. Went inside did the paperwork, cut them a check and went on our way.

Upon getting home, we started noticing things: The CD player would not stop running when the vehicle was turned off and the doors were open. Scratches and a small ding over passenger side rear wheel well. Perfect circle scratches that were deep from a go-pro mount or similar type suction cup used. Here's where it gets good. They say they do these big inspections, etc. The front brakes were shot. Pads were very low and at some point the low brake pad indicators were cut off. not sure when this happened.

They did a horrible job cleaning the Yukon. Heavy black buildup all over roof, like the vehicle sat under trees all the time. So the wife and I started really cleaning this thing. I removed the floor mats and discovered a damp carpet and moldy smell. Removed the sill plates and lifted the carpet up and BAM!!! Mold and water!!! It has been there for a while as well. The smell was horrible and then we noticed overspray all over the plastics around the carpet inside the vehicle. It was deodorizer they were trying to cover the smell up with. Keep in mind the vehicle history report they have posted on the vehicle shows no damage, wrecks, etc. It was a one owner and from our area.

I called immediately and talked to the salesman. Told him the problems and he was apologetic. We were then told it would be 7-10 days to get our money back. "NO IT WILL NOT BE," was my answer. We stopped payment on the check, returned the vehicle without any issues... which was nice. This is just a heads up!!! Don't believe advertising and don't trust this company's service, detail, or vehicles. Make sure to have a good mechanic look at the vehicle before purchasing. Now the search is back on...

I will never buy a car through CarMax ever again and will advise my friends and family to avoid them. The car was fine, but it is 100% not okay to receive payment in full on the car and not take the 10 min to file the forms to release the lien. I cannot believe I am having to fight over the ownership of my car that I paid for 6 years ago. This is a really huge oversight and I will never purchase through them ever again. The price may be good, but they cannot manage to follow up with some pretty basic details, like releasing the lien on a fully paid vehicle. Save yourself some stress down the road and do not finance with CarMax.

After explaining all to CarMax, they asked me to bring the vehicle in to their service department. Within a week's time, I had the camera replaced, and it works wonderfully. Martin at the Hoffman Estates, IL location kept in touch every step of the process. He is a great service advisor and he knows how to deal with the public, whereas the people at Woodfield Ford only looked to take advantage of a handicapped individual. Thank you CarMax.

Unfortunately the powertrain warranty had just expired two months prior. I reach back out to CarMax since I paid them $30k for the truck, and the factor of pre-existing issues on the vehicle, they were kind enough to tell me to go ** my self, the repairs on the engine will start at $3k and no less than $7k. Buyers beware. I understand that there is a lot of variables here nevertheless is $30,000 that I paid for the vehicle I did not expect them to fit the bill 100% but to try to find a happy medium.

Since they claim to be a reputable company and they are not the only ones in the business, any of us could easily purchase a vehicle from someone else, so I say to you CarMax take care of your customers or someone else will. To this day the truck sits in the garage. For one the expense and two finding a fair and decent repair shop, that is not going to do the same as CarMax. $30,000 8 months from purchase to the tune of $7,000 worth of repairs can you say pre-existing.

I have a recurring payments on my account but CarMax locks my account which means they just don't do your recurring payment and make you call in. It never fails, I have to call in every time and when I do get a person they say they fix it, but it happens all over again the next month. To top it off they have limited customer service hours so it is difficult to call in to get your account unlocked. This company is a scam that puts people in cars that look shiny and new. They lie to your face and say it was a fleet vehicle when it was from an auction they bought it back from, charge the person before the remainder on the loan, then sell the car again, and try to make you miss payments so they can take it again. I am starting to wonder who has made it through a whole loan with CarMax?

My husband arrived at 3:30. The offer was made and accepted at 3:55 pm, but it took almost an hour and a half to prepare and sign the necessary papers. Carmax does this every day but they appear totally incompetent to carry out a simple procedure. There were 4 or 5 women working in the office. There were no other customers waiting. They just stalled and delayed to keep us waiting - I believe they did this purposefully and maliciously. I wish we had just donated the vehicle.

Secondly, they have processing centers in the building so you don't have to go to the DMV. Lastly, I got my loan through Carmax auto finance; their customer service is great and the website is easy to use and make payment. Even though my Prius is still going strong, I can't wait to buy another car here. It's nice to look online and daydream about the possibilities.

We tried to explain that this was Cadillac's Adaptive Transmission Control System and advised them to look it up! An Adaptive Transmission Control system recognizes individual styles of driving (e.g., aggressive vs. relaxed) and adapts transmission shift parameters accordingly. They would not even listen to our explanation and stood firm with their offer. Apparently, the "no haggle price" goes for offers as well. We sold the vehicle two days later for $8,000 ABOVE Carmax appraisal, to a dealership that knew and understood exactly what we were talking about. We will never return, nor will I advise anyone to give Carmax a try. That offer for our vehicle was a complete insult.

Some wonder the frustration right? Well we had the car in the shop back in December and January because of these issues (December and January that's twice) and this being the third time. They can't get the job done, they want to do what they want to do and not what the customer wants. It is business I get that, but refusal to check and see, a joke. Two different mechanics have said timing chain, two separate shops and one happened to be a Nissan Dealership. Carmax refused to even inspect it. They did however put us into a rental car, 7 days. They kept the car and parked it and never once called to tell us the car was ready. Sat for almost two days, therefore they did not pay the full 7 days of the rental. (Communication is hell, extremely unprofessional, we called and they never returned our calls) If you have an opportunity, do not use this dealership. Waste of time, money, and your life.

I drove a couple of cars and then left, noting that I would be back that weekend. Again, no set time, so he was unavailable, no biggie, I tested a couple more. The next time, I did tell him I would be in about 7 on a Friday. I had also requested another vehicle. I called later that week because I had not heard about the transfer, where he told me that he had not seen it and would get it processed (I don't know how he could have missed it). I told him I was coming in Friday with my wife to look again and get her opinion. Surprise, busy. Now I am with the third person (whom always go through the same script, "what kind of car are you looking for, blah, blah, blah). Do they not add this to my profile? Do they need to keep asking? Well, the test drive went okay, but again, no John.

This happened the next two times, always with different people. Finally, the other car was in and I told Victoria (his second) that I would be in at 10 am Saturday (6/2). I go in and, guess what...no John (he was on a charity walk) and no Victoria. In the meantime, the guy at the front desk saw John coming in and said he would let him know I was there. I told him I would be in the lot browsing and to have him meet me there or call. At 10:45, I had had enough. I went back in and John was sitting with other customers, I guess appointments mean little to the Dayton store and of course still no Victoria. I told the desk guy I wanted to speak to a manager, and he said he was one. I informed him of my extreme dissatisfaction with the process (it mirrored last year) and told him that corporate WILL hear of this and I would go down to the Cincinnati store (40 min out of my way). Monday, I will make sure they do.

With the prices they charge I expect a few things in return from Carmax: Clean mechanically sound cars, a clean showroom, and exceptional customer service. The customer service at Dayton is not even mediocre, The Cincinnati store was the exact opposite as far as service. IF, and that is a very big IF I end up buying a car again from Carmax, it will be because of the Cincinnati store. I will be talking to corporate, and you better believe that I will go out of my way to warn others looking for cars in Dayton to stay away from Carmax, Dayton.

Up until today, I have had a good experience with Carmax. I bought my Genesis from them and could not be happier. However, our experience this time while shopping for a car or SUV for my wife has been less than acceptable. I had them bring a Kia Optima EX up from Cincinnati to test drive. It went fine, though I have worked with three different people now, but it was fine except for a seat heater that was not working. I requested on their website, later that night, for a Murano to be brought over from Louisville as the one they had was a base model. I received a call today from one of the three people we have talked to that 'management' was balking at having it brought over. We've had one other car brought...from 35 miles away...and it's their policy all over the website that they will do this, with no commitment. IT’S ON THEIR WEBSITE AS A POLICY.

They, according to the caller, say we've drive too many varied cars (it's my prerogative to find what we like, correct?) and even apparently thought I had asked for those cars to be transferred (they were on the lot, and it shouldn't matter it's their policy, with a happy freaking face). So, in summary, it does not matter how many cars/SUV's we've driven, it should not matter we asked for two from close Carmax dealers to be transferred, it should not matter if we are looking at cars AND SUV's. What matters is they have a corporate policy, they need to stick to it. If I had asked for my 5th car to be transferred, sure, that seems excessive (though not against their policy), I didn't...just two. Will I buy now? Maybe, but they will need to win my business back.

I took the car and once again the noise in the breaks got worst. I drove the car for about 2 weeks and again noise did not go away. I wanted to be fair with the situation but then we had another issue going on with the switch to start your car was not working. After multiple times the car will not start. I have a video where it shows proof of what I had to go through every time I turn on the car. I went back to Carmax to express my concerns. The only response I got from the manager, "You have to understand this car is use and you get apples for apples." I feel discouraged after our conversation I felt she was only giving me excuses. She has been by the worst person to work with. So after I took back once again the car. They let me borrow a loaner for 4 days! As you can understand my frustration of buying a car and having to use another that is not yours. Yes we try to pursued to appraisal the car which was $1000 less for 30 days.

We didn’t move forward after we realize we were going to lose our downpayment, pay an extra $1600 and give another payment which was ridiculous. To top it off my credit score went down with the first purchase, which they still rerun my credit again. My monthly payment would have been $100 dollars more. Completely understand the car was $2000 more. After we notify them we were getting the other vehicle and we were staying with the car. It took them an hour and 15 different employees to find our keys. Once the car keys were found and we turn on the car we found out once again the breaks were still making loud noise. At this point I will never be taking this car back to the service team. Worst experience with the staff and service team. Will never recommend this place to anyone.

Four months later, a family friend offered a deal on a brand new Honda Civic that I couldn't turn down. I went to trade in the piece of junk from Carmax (which, it turns out, was truly a piece of junk), only to be quoted a low buyer price because it had been in an accident! The person inspecting the car said it's very obvious to a car salesman that it was in an accident as the paint job to cover it is shoddy and the damage on the inside is very noticeable. He also told me it was straight up highway robbery what they sold the car to me for. So Kendra had lied to my face saying that the car had never been in an accident, and Carmax needlessly jacked up the price of this vehicle to a trusting customer.

Needless to say, after this experience, I have been telling my family, friends, colleagues, strangers, my grocery store clerk, anyone, about my horrendous Carmax experience and to never trust this conniving company ever. Also, I drive a brand new Honda Civic now. TL;DR: Do not go to Carmax for anything other than to be laughed at your expense and to be swindled out of your hard earned money.

My husband drove the car around town the following day and experienced severe knocking, jerking and slipping of the transmission immediately. We then began to research the Nissan Pathfinder to discover lawsuits and multiple transmission replacements in many versions of their vehicles, only for the replacement transmission to completely fail again as soon as 20,000 miles. We immediately were LET DOWN. The car of our dreams was too good to be true. Customer service was good over the phone. The return part was easy as we brought it back on the 3rd day. Just signed a piece of paper and gave back the keys. I'll get my down payment back via check in the mail. Complete lack of a quality inspection into the vehicle. Their test drive around that little loop wasn't enough for the person selling it to Carmax to get caught selling them a vehicle I'm sure they knew had a bad transmission. Without a dealer code, how are they to know?

What pissed me off the most is the sales manager after I told him he should take the car to the dealer and have them check the transmission. I told him it was apparent, and he said, "Well sometimes people think there is a problem with the transmission when there isn't one." Yeah buddy, we just think we felt jerking, slipping of the gears, a revving engine and wiggling while slowly pressing on the accelerator. I'm not keeping a $25,000 lemon. I will continue my search elsewhere.

Further down the road, I have extended warranty which I paid extra for, I have already had to go out and pay 250 deductible once to have the car repaired, I have a tedious hassle to get a rental until I finally complained enough to the Katy location. The manager was nice enough to give me a loaner. I am a single, hard working mother and don't feel I deserve the bad business deal I got through CARMAX. NEVER AGAIN.

They did fixed the tires, rotate the tires to balance out, replaced new headlights, new rims (the car no longer shaking), they replaced new navigation. However, when I took the car back home, navigation menu doesn't work so I had to call them again. I told them the navigation menu button doesn't work and it needs to be fixed. I took it to them for the 3 times and they said the new vendor will order a new menu button to replace it. I took the car back home, I noticed some white dots spot on the side of my car, on top of the car and on top of the back trunk. Called them immediately to report the problem. They said bring back to get it check.

I also found out that when the vendor that fixed my navigation did not do a good job because when they replace with the radio/navigation there is gap in between like the navigation doesn't perfectly fit like it was before. I told them it was not like this before and they said because of the clip that couldn't hold onto it. I told them it was not my job, it's their job to make sure it clip and fit without gap. As angry and frustrated as I am, I am sick and tired to keep taking my car back and forth because they didn't do a good job fixing my car. The headlight still have issue and navigation doesn't look like it was before. I am not responsible for this damage and I hope you CARMAX will do something to fix this problem.

I took it in Wednesday 3/28/2018. It sat all day, and no one called me with any update though they promised they would. The next day I called them, and they couldn't tell me anything but did call me back and said it would have to be taken to the local Dodge dealer for repair. They didn't know when that would happen. I called back Friday morning after I had not heard anything, and they still didn't know anything but said they would call and get back with me. They called me back to say it might get put in the Dealer's service department that afternoon to check it out. They promised to call me back, but did not and have not so far.

I've read many complaints about Carmax in general and the Memphis store especially, and noted several posted with the same or very similar issue as I am having with Carmax of Memphis. I received my notice from Carmax Financing of my first payment coming due in a month and I am wondering if I will even have my vehicle back or a satisfactory resolution to my complaint by then? Take my advice. DON'T buy from Carmax especially if you're expecting service after the sale. They focus on selling you a vehicle and getting you off their lot, but don't call with a problem or need immediate service. It WON'T happen!

The return agreement stated I would have my down payment returned, (which I have not yet received), and that the car loan would be returned to the loan company and that the loan would not appear on my credit report. 3/9, I went to a different dealership and I was not able to get a new car because there was an open auto loan account from the auto loan company through CarMax, even though CarMax stated it would not be... I called CarMax and the loan company American Credit Acceptance (ACA) and was constantly going around in circles with them, calling back and forth, being put on hold for hours, and the loan still appears on my credit. I tried to get a payoff letter saying that the loan was returned and I owe a $0 balance, but I was not able to receive one for some unknown reason.

I returned the car 3/6, it is now 3/15 and I have been without a car since I returned the car to CarMax. I have Sickle Cell Disease and Junior Rheumatoid Arthritis, I have doctor appointments to go to, I have to go to the pharmacy to pick up medications, etc... I have been using Lyft/Uber for transportation seeing that I am not able to walk long distances to ride the bus. I am a long-term substitute, I work with pre-k autistic children and I'm a college student. I desperately need a car to get to and from work and to run my errands. CarMax has been no help whatsoever! And they created a giant mess for me! I am highly displeased and irritated.

I pointed out the discrepancy to my salesperson. I told her that I did not want to pay their asking price given the fact that the car had over 25,000 more miles than advertised. She asked me to wait and she would speak with the manager. After about 20 minutes, the manager came over and told me there was nothing he could do. He told me that once their cars are priced, it cannot be changed. He also said that the website was mistaken, but the sticker in the window was correct. I told him that because I live out of town, the only access I had to their car was the website. He never once apologized, but kept insisting it was a simple mistake. After expressing my frustration, he just kept repeating there was nothing he could do. Not once, did he ever ask me what he could to sell me the car; he could care less.

Through the week I sent Zach the paperwork that he told me I needed to bring and he would very quickly respond telling me if it was right or if anything was missing. I explained to him that I have 2 small children so when my husband and I came down to get the car I would like to move as quick as possible as they grow ancy quickly. He did just that. When we arrived at Carmax we were greeted very warmly by many people who got us straight to Zach. He took us to see the car and we signed all the paperwork. He explained the Maxcare and the 5 day warranty to us and before I knew it we had our keys in our hands and were taking pictures with our new car with a bow on it, (such a cute touch!)

We live in the mountains so that night on the way home I was a bit concerned as the car seemed to really struggle with the hills but I thought maybe she just needed broken in. By the 3rd day we had it I was still very concerned. I called Zach and explained my concerns. He gave a couple pieces of advice to maybe help and said that if the problem continued to call him back and we would see what could be done. By the next morning it was very clear to me that this car was not going to work for my everyday Mountain commute. I texted Zach before the office had even opened and he responded almost immediately! He explained his day but said he would be happy to get us taken care of. I sent him a few cars and he pulled all the stats, info and payment info for me. He was beyond helpful!

That night my husband and I returned to Carmax where we looked at both of the cars we had narrowed it down to and ultimately choose a 2013 Ford Escape. The paperwork was done SO fast and everyone was so helpful! Stephan helped with the return part of the car and was very friendly and knowledgeable. Bobbie helped us get our paperwork done quickly and kept me smiling and laughing the whole time. In the end Zach gave us our keys, explained some of the car to us and took a picture of my husband and I with our new car.

I am so beyond happy with the Escape! It is the perfect car for myself and my family and I never would have found this happiness without all the help from everyone at Carmax! You have earned a customer for life!!! Huge kuddos to Zach, Stephan and Bobbie! This was at the South Broadway location in Colorado! I hope that this incredible experience gets back to them and they know how amazing they were to work with! Thank you Carmax for EVERYTHING!

I was told to come back in 4 days in order for me to purchase the vehicle. I returned after 4 days to purchase the vehicle only to be told that I couldn't buy the vehicle because of a title issues with the car. So after getting this information the salesman Jim made a recommendation of getting a different car from another location. In which I did, then I was told it would take another 5 days before the car would arrive and I could get a temporary vehicle until the car arrived. I agreed to it however each time we communicated Jim's communication started to change and he seem annoyed in which he involved the general manager Bill. He and Bill would go back and forth with the issue.

During our interaction Jim told me he would give me a discount on the service plan of 800 because of the service I had encountered thus far. He assured me there wouldn't be a problem with making that adjustment once the second transferred vehicle arrived. When the vehicle finally arrived I was told I could come up and exchange the vehicle I had, once I arrived I was told Jim was not available and they would have a different salesperson assist me.

When I walked thru the office I saw Jim and he walked past me as if he had never seen me before. He stated "hey I'm busy today working in the internet room" I found this to be really strange, but I said, "Ok no problem". So a different salesperson starting helping me. Once we got to the final sale I advised the new salesperson of what Jim had communicated to me about the 800 discount on the service plan because he could adjust the price of the car. I spoke to the general manager Bill and he told me 800 was too much and he could make it 300, I said no I was told 800 and I asked him to get Jim. When Jim came over to discuss he looked me right in my face and changed his story and stated "I do not recall telling you that".

I then realized why Jim was not helping me anymore because he was not going to honor the 800 discount that we previously discussed and also, the car payments that I was told originally had changed as well and they ran my credit each time I was there after telling me this would not have any impact to my score or credit, in which it did. The dishonesty and customer service I was provided was by far the worst experience I have EVER had and I have bought many cars in my life. I will NEVER go to them again and I recommend my family or friends to not buy from them as well.

Updated on 04/12/2018: I went to Carmax in SLC in July 2017 in search of a used Honda Pilot. A salesman named Brandon greeted us at the sales floor door, He rushed us into his cubicle and the sales pitch began. Let me say up front that we are 80/81 years young. Next thing we knew we looked at a GMC Terrain, not our ideal car, back into his cubicle and started answering general questions (we thought) about what financing we'd use and etc. An hour later we were ushered out into the garage area where the Terrain sat with a big yellow bow on it. Confused, we tried to explain that we didn't want that car. Brandon was nowhere to be seen, everybody vaporized on us and we drove out in a car we hated. Went back the next day. Spoke with a manager, explained what happened, all we got was a deer in the headlight look and shrugged shoulders.

After making several trips back to Carmax trying to return the car, we were hooked up with a new salesman who promised to call us when a Honda Pilot came in. Eight (8) months later we still hadn't heard from Carmax. I made contact with another dealership that had a car we were interested in. In talking about trading the GMC in I was asked, "how bad was the accident you had with the car?" Huh??? We didn't... Well the Carfax (that we were never showed) told a different story. The car had to be towed from the accident scene and was sold at auction to Carmax for $8,000. It was a 2016 Terraine. They sold it to us for $23,000!!! I requested a copy of that carfax. That same afternoon we sat in the manager's office once again at Carmax with the carfax in hand. They finally agreed to take the wreck back.

The only Honda Pilot in their system that met our requirements was in Florida and it would cost us $1,000 to ship it. After haggling over who would pay for it to be shipped here, we reluctantly agreed to pay it. Car arrived, we took ownership, I wrote Carmax headquarters and told them how unfair I thought we had been treated. Garrett, from the head office called me, told me to get in touch with Matt in SLC. I spoke with Matt and he acting like the big businessman he thinks himself to be told me pretty much, "Tough, you aint' getting the $1,000 back." Why didn't no guts Garrett just tell me, it would have save me a phone call. Carmax is dishonest and untruthful. I would never buy from them again and will warn everyone to be careful who they do business with.

I got a call this morning from John (the manager) of him reading off of a piece of paper stating Carmax can choose to do business with whoever they'd like and they've chosen to refuse service to me. I asked why as when I left last night he said, "I'll see you tomorrow and we were just going to finish the logistics." He told me he could not tell me and this is valid at all Carmax locations in the nation and this decision is final. I asked again that I wanted to know why and he said to call customer relations.

I called customer relations and they said they would do some digging and find out why. They called me back about 2 hours later saying this decision is final. I asked why. She (Devon) said she went out of her way to do the research and now she's letting me know it's final, again. I said I called to find out why and refused to give me an answer. This is absolutely shocking. I've never heard this before. I had the money, the credit, and no background. All of my documents were legit and they even had me print them out in front of them! I'm absolutely shocked. Worst company I've ever gone through.

So this is the first 30 days, after that, I bought my car used, so it’s my problem. But I got the extended warranty, but I have to pay 95 bucks to be looked at, and to pay the 1st 300 of it. Driver side headlight goes out, fix it, whatever, as nephew is putting a new one in, he notices my coolant is basically empty, but it wasn't leaking nothing. Just gone. Supposedly they check all the fluids when they do the oil change when you buy it. Then winter comes, turn on the heat, and the motor makes a terrible ticking noise. Sam’s friend who works on cars said it the heat motor. Then the other headlight goes out, my friend says hit the brights, just to see if they work, and when I hit the brights, there's a ** clunking nose. Then, we are driving and the windshield wiper goes on for no reason. No one touched them, turned them on, it wasn't even snowing or raining. My daughter said it's been doing but didn't want to tell ‘cause I'm already hating the car.

So, I’d say DON’T GO THERE! I'm going to my mechanic Thursday, having him look at everything, then going back to Carmax and raising hell. They said they have 1 of the best car inspections ever, my car was in great shape, no accidents, basically perfect, other car companies bring cars to them to be inspected and so on. So what, did they just not inspect mine! It's a 2013, 45 thousand miles. I shouldn't be having all these problems! Something isn't right with the car. If they don't work with, I'm going to a lawyer. Every month since I bought it something went wrong or broke!

However when going through my documents for verification, there was issue after issue. First they didn't like my bank statements because I had blacked out private information that showed. I don't live close so I drove back home, resent the bank statements. All was fine. However I didn't hear from my salesman for days. Only then to find out I need proof of phone. After many attempts to prove my phone (which is through Straight Talk so I don't receive a bill) I finally was able to receive a document with my phone information. Sent it to my salesmen on December 26th. And today the 1/3/18 just finally heard back from him after texting, emailing and calling. That "The lenders arent able to use the records as proof of phone. They have very strict guidelines to abide by". So they no longer can help me! Like SERIOUSLY!!!

So I decided to call the lender who I was financing through. They have no information on my application, and said when they need phone verification they call. And don't actually need a printed document. Wow. What a waste of two weeks, dealing with horrible customer service. And B.S from the beginning to end!!! I do not recommend Carmax in Kenosha!!!! The even most ridiculous part is I have been to the Carmax in Shamburg, and have had great customer service, a salesman who actually wanted to make a sale, and kept me updated and was sincerely nice. & Very helpful. What a joke. Now I am having the vehicle transferred to Shamburg just to purchase.

They finally sent it to BMW and the engine has to be torn down it's a $9000 job. Then I was told the warranty had been cancelled somehow which I am still paying for monthly and that it has to be reinstated. That was 3 days ago and nothing BMW wants to send the car back to CarMax and I have no drivable BMW and the warranty is in the air plus now it's Christmas so no one is doing anything yet my car payment is due and I now have an additional payment coming up on the MBZ results in limbo!

The rep I was in touch with was out of the office so I was assigned ANOTHER REP by the name of Marty ** to show me the vehicle I was interested in purchasing. He explained to me that the vehicle would be placed off of hold if I didn't purchase it at that time. After explaining the situation my original sales rep and I had discussed I told him it was never communicated to me in advance that the hold would be removed if not purchased same day. Marty said the best he could do was to keep the car held till next day closing. I went online the next morning to find the hold on my car to have been removed and available to the public.

I was extremely upset and angry with Marty for removing the hold that he had said would be there till the next day and explained to him this wasn't a way to make a sale and that he has a lack of customer service he has provided. There was no professionalism and he decided to make his own call to release the vehicle to the public after he had already told me he would keep the vehicle on hold till the next night until he spoke to my original sales rep.

I honestly had to go online to physically place this vehicle on hold for myself after my horrible encounter with Marty. He is unethical, unprofessional, rude and makes his own judgment call instead of working to make a sale with the customer. There's no security and comfort provided to know that what he is saying will be really true, effective and delivered based off of his actions. I am extremely disappointed that people like him are providing services to the public on behalf of Carmax.

Please read all the reviews. No joke. They do not deserve your business or anyone's. They will treat you like crap from the beginning to the end - if I did not want this vehicle so bad I would have ran the hell out of the door!!! If I knew beforehand how they conduct business and treat their clients I would never ever have wasted my time with them. Now I am stuck trying to get my vehicle repaired with them not giving a ** about anything!!! I have contact the Better Business Bureau on this place!!!

This wiped off easily by hand. When I got home I called the appraiser to tell him about the vehicle that he has for sale at 17,000 and the fact that there was no dents or dings on the passenger door. He used 1001 excuses to justify himself. I’ve been purchasing cars for the past 45 years. I’m very aware about how the used car market works. But when I saw a difference of $7000 between what they would purchase my vehicle for and turn around and sell it. I knew that they were taking advantage of me or any other consumer. I encourage him not to deal with this outfit or be very wary with their business practices.

At this point they still can't tell me where my truck is. I contact the sales associate the afternoon on the 17th and they have no answer. At 9:00 p.m. I'm told he would contact me the next day at 11:00 a.m. with information. At 1:45 I ask for an update and they can't tell me where it is. I have been texting him all day and haven't gotten a response in more than 2 hours. I have already received my credit card bill for the $899 transfer fee, but have yet to see the truck or even know where it is?

This truck has been on the back of a truck now for 18 days, apparently lost! I have not gotten 1 email telling me anything with its whereabouts. I did get a survey asking me about my experience with them. I waited 4 days and did not give great reviews. They can't even follow up on this. What kind of customer service is this? AND if I don't purchase this truck, whenever it shows up, they keep my $899 dollars AND won't pay for the car rental!

I found some missing features that were not included by the Appraiser when she Appraised the car. I called Roseville store and requested if they can look into re-appraising the car which they straightforth denied. Only thing I wanted was to get a fair trade in value so that I get purchase the car Iiked. This was a very dissatisfied experience and most of all waste of my valuable time. I will not recommend Carmax to my family and friends ever and surely will take my business to elsewhere. I will recommend using KBB and TrueCar for anyone who is looking to get a good and True value for their vehicle.

He said, "I don't think we can do that"... so I got him everything he needed to make it happen, I bought several cars from dealers and I know that they can make it happen. He just didn't want to, it seemed like it was too much work for him. So he told me to come back the next day and because I complained to corporate about the way I was treated the manager thought he would teach me a lesson, he stalled me picking up my car. I had corporate call him and he just laughed with other co workers and I heard him say that I would wait for my car since I like to bitch. After several calls to corporate they couldn't motivate him. I finally left and bought a car at another dealer.

Carmax wasted my time and had me add the car to my insurance. I put a downpayment on my insurance to cover the new car and they didn't care that they lost the sale. I left messages for Bill Nash in VA Office and he don't care about his customers. I would think the CEO would of had someone call me but nope. Stay away from Norwood Dealer and the salesperson Brian and the manager name is LT. He is the one dressed like slob wearing shorts and a t-shirt with a pot logo on it. What a crew.

On Tues/October 31, Cory texted me the vehicle had arrived but he was unavailable. We agreed to meet Monday. I went to store at 130, telling him in advance I was on way. Once we arrived, Cory informed us he 'accidentally' shipped the car to another customer who ordered it online from another store 'on Saturday' (prior).

So allegedly, the vehicle arrives on a Tuesday, 10/31 when he is off and by Saturday the vehicle is allegedly enroute to another Carmax store for a client who allegedly reserved it after allegedly seeing it online. Yet my own transfer request > ship date took 7 days. How is it this client gets next day shipping on a vehicle? I asked Cory to get his mistake corrected by reaching out to the store he shipped my vehicle to. He (lied when he) said he didn’t know where he shipped it to – this is evidenced by the fact he knew the client who ordered my vehicle (while it was still reserved for me) was ‘already preapproved’. I asked if there are other Suburbans on the lot and he said ‘No’ – mine was the only one.

So according to Cory, he can’t undo his mistake because he doesn’t know where the vehicle was shipped to have it returned while my $450 was still holding the vehicle. He has a mind to know that the Suburban I transferred was the only one on the lot. He has a mind to know the other client is preapproved and will likely buy the car. Yet he doesn’t know where the vehicle was being shipped to to correct his error and have it returned to me since I had first claim to the vehicle. He hasn’t a mind to avoid ‘confusing’ his customers to know who isn’t returning his calls and cancel the vehicle from the one customer who isn’t following thru on his/her ordered Suburban. He hasn’t a mind to acknowledge ‘there is only one Suburban on the lot and that isn’t the vehicle that aligns with the customer who actually isn’t following up with (him) so he cancels the proper vehicle rather than the one (I) had reserved.’ I understand.

I understand Cory is a pathological liar. I understand Cory is a manipulator. I know this because this and every vehicle that is reserved/shipped by a customer is taken off the internet/Carmax website the day the transfer costs are paid and I paid $450 to ship this one on Oct 21. The vehicle I paid to ship was immediately put in reserved status prevented me and any other customer viewing the Carmax website to see any data on this vehicle. I couldn't get the specs or VIN from the vehicle off the Carmax website w/in 10min of paying the $450 while in reserved/ship status.

So not only did he lie when texting me back/forth on Monday to arrange my test drive appt with him, he kept his lie up with perpetual lies while I sat in front of him and he explained how he confused me with another customer who wasn’t returning his calls and ‘accidentally’ allowed my vehicle to be transferred by another customer on Saturday – 3 days after it arrived for me (with 2 of those days of him being unavailable for me to synch up with him). And he was so incompetent it's beyond human reason -- because he literally failed to recognize he was making back to back errors and missed several opportunities to avoid causing this entire issue. That is why I believe this was deliberate.

No one could view that vehicle online as 'available' to be able to order it from Cory while it was held in a reserved status for me. Cory would have to deliberately remove my vehicle from reserved status for someone could see it online AND be mindless enough to process payment for that person to have it shipped elsewhere so it was enroute 3-days later on Saturday – all the while playing like my $450 was still reserving the vehicle for me and communicating as much.

Take your money and buy from trustworthy dealers. You won’t find any at Carmax. I tried reaching out to the leadership at Carmax to get someone to remedy this situation with this rep. Bottom line: You won’t find leadership at Carmax that cares enough to resolve the issues caused by their incompetent sales reps. You see their stock lost 50% of its value and continues to sink in value – it’s because Carmax doesn’t care about their customers’ experiences enough to hire competent sales people or hold them accountable. They don’t care about repeat business or doing right by their customers. You will only waste your time and money. Their stock will continue to sink and they won't be in business much longer. Capitalism works.

The mail man was aware I will be receiving mail as I made him aware so I can go re-register my car asap... there is just no way that they sent it and I could not have received it. They sent a lean release and of course I received that. The problem is I decided to move and I'm trying to re-register my car and I been given hell. I don't believe they ever sent me my title because every time I called they said something new... first it got sent back, then they said motor vehicles has my title, then they said it was delivered... too much **. Point is, I would never recommend anyone to get a car from them!

In October of 2017 I was told so many lies by various agents of Carmax that I couldn't keep count. They kept saying, "Well our records don't show that we gave you a payoff quote, only that you called. And because it's been 2 years, we can't listen to the recorded call". I said, "Well isn't it funny that you're admitting I call YOU on 8/26/15 about a payment, and isn't it funny that just 5 days later you received a check for the car IN FULL? Where did that number come from? Did I make it up? NO, I got the number from a Carmax representative". I also said that just maybe, the person tying the notes didn't fully record what was discussed. But again, not my problem. The facts are clear that if there was still a balance, the mistake was on Carmax because I attempted to pay in full based on a number given by an agent. I then asked for them to rectify this balance based on their mistake and fax a letter to Harrisburg that the lien is released.

I mentioned that in the last 2 years after you guys received a check for over $15,000 there was no correspondence. They said, "We tried to call and send letters". I said I have never received a phone call or letter. At this point, I wasn't saying they were lying, just said I didn't get it. I don't answer iPhone "scam likely" calls. Maybe that was one of them. I also received ads to buy a new car. But the fact remains and was confirmed by rep of Carmax: 2 years ago they received a call from me about a payment, 5 days later they received a check in full. The guy then says well maybe charges accrued after the quote was given. Really? Almost $500 in 5 days!

Finally, after almost 2 full hours of communication, I was bullied into making a payment to rectify a balance that was not my fault. One guy had me on hold for 20 minutes, came back to the line and hung up on me. I was already on hold on my fiancé's phone trying to get someone to help me. I asked the guy who took my payment to fax a letter to Harrisburg to release the lien. He said the payment hasn't posted. I said, "But you just gave me confirmation, meaning you have your money"! He said, "It takes 1-2 business days to finalize the payment and then we can send the letter to release the lien". This was said on a Monday morning.

On Wednesday afternoon I called and spoke with a lady to verify the payment was received and clear. She said, "Yes". I said, "Great! Can you fax a letter to Harrisburg stating the lien has been released". She said, "No, that takes 2 WEEKS!" The guy on Monday said 1-2 business days. She said, "We can send you confirmation that it was paid". I said, "I can look in my bank account to see that. I want what was told to be 72 hours prior". She would not comply. She then goes on to LIE and say, "Well ma'am when you called you said you needed a letter sent to your bank". I NEVER said anything about a bank!

So now it's absolutely clear to me that Carmax agents say one thing to me and type something different in their "notes" and make up lies. She said that the "notes" on Monday doesn't state that. Well guess what? On Monday I was told, since 2 years had passed, they can't pull the call. Now only 2 days have passed. Pull the damn call and verify what I'm telling you. I was on 2 different phones since someone hung up on me but I'd gladly give the phone numbers for verification. I am highly dissatisfied with the level of service. Clearly Carmax made a mistake and won't own up to it. I want a refund and my title sent to me IMMEDIATELY!

I spoke with the service manager and she told me to drop it off and they will give me a loaner. My thing is first of all it's an huge inconvenience and let alone I haven't had the car 30 days to enjoy it and it's back in the shop which is crazy, not to mention Carmax only gives you 5 days to decide on the car, which sometimes you can't detect if something is wrong with the car in the time frame, so thereafter you are stuck in a car that you will be paying for.

Carmax told me they are not able to get to my car until next Thursday which is crazy once again, they are that backed up on repairs! They haven't offered any compensation for my troubles or inconvenience and no I will never consider or recommend anyone to buy a car from here! While I was dropping my car off there were 3 other people there with an similar issue with the purchase of their new cars within the past week! It is ridiculous that so many people are back to have their cars serviced because Carmax failed to obtain the maintenance or repairs of the cars but press to make that car sale, it's an awful shame. I am disgusted behind the whole entire process and will never buy from Carmax again!

From his intonation and so disrespectful manner of answering I knew that time that this agent will be running my credit even though I told him I will not go for financing just to make a hard inquiry to harm my credit score, until that point the credit was not yet run because after I close the call with him I checked my credit many time through Karma account and was showing that no credit been run.

The next day which is today Oct 10th suddenly I received email saying that my credit been run, when I checked it was their agency!!! I called and told the reception that I will complaining and disputing the credit check without my permission, he also started to be so rude and refused to give me the agent and he close the phone while I was complaining of what they have done. I will be disputing the credit... STAY FAR from these hypocrite non professionals people, they are willing to do anything even illegal things.

At the time of me writing this review they still not gotten paid for the repair and I still have not gotten my van back, and it now 6:30 in the evening on day two, and the repair shop is now closed. I have the rental car allowance of $40 per day, but you can’t use it until they give authorization for the repairs at this point it's been 5 days (with the weekend and Monday as a holiday) and still no van and having to pay for my own rental car. I can't put all the blame on TWG, I also put the blame on CARMAX for selling this crappy warranty. If I ever buy another automobile from CARMAX they better not talk to me about TWG. Like I have heard before, it only take one bad experience to spoil it, and this has been a very bad experience.

There was a mix-up and the CARMAX person at the reception forgot to tell anyone I was there, waiting for an interview. I went to meet the store manager and I calmly expressed my dissatisfaction. I was given a new date for an interview on August 29. I went for the interview again at CARMAX and Jess was available. I interviewed with Jess and with 2 other people for 2 hours. I answered many scripted questions from the interviewers. Having a lot of experience in interviewing people, I was surprised by the fact they had absolutely no experience in interviewing. They were simply reciting a scripted questionnaire. Subsequently, I went through a mock sales scenario. After answering the questions and simulating an actual car sale, the interviewers seemed impressed and I was led to believe that I would be getting the job.

One day later, I received an email stating that while my credentials and interview was impressive, they decided to hire someone else. I am very disappointed with CARMAX attitude. If this is the way they act with a sales candidate, can you imagine how would they treat a customer looking to buy a car? In my experience, the hiring process of a potential employee should be done with the same respect you show to a customer. This is not what I experienced at CARMAX.

That gentleman was Mr. Nir **. He not only offered me a cold drink, and a moment to relax, but between helping his already approved clients, he ushered me out of there driving in my dream car... 2015 Mini Cooper! I am so grateful he took the time to help me. He was not only professional, but proficient, polite and a pleasure. He made me laugh and that was what I needed besides a nice new car!! He gave me both, with the Lord's help! I'm grateful and I'm happy. If anyone is in need of a good laugh while getting a new car, see Mr. Nir **. He made my day. LET HIM MAKE YOUR DAY TOO!!

I was not aware of any problems beforehand. So now I am just stuck. Not telling anyone not to shop at Carmax. When you do be an educated buyer, get the car checked out by someone you trust before signing on the dotted line. They used to be the best people to buy from but not now. Carmax is not going to care and they will stick you with a piece of junk as they did me. Just saying Carmax has gone downhill not like they used to be. Buyer beware when buying from Carmax. They are not too honest these days...

Three weeks passed and I did not hear from the representative from FC Kerbeck. I reached out to the contact he listed, John **; however, John was not available or the person I needed to speak with. The representative also gave me a reference number (**) that no one at FC Kerbeck knew anything about. I was finally sent to a Jason ** who scheduled to bring my vehicle in on July 24, 2017.

After viewing my vehicle, I was informed that repairs were needed to the manifold and it would cost me over $1,000 to fix. This is very unsettling given that I have not had the vehicle for a year. I was contacted by Carmax, who reached out to me regarding my complaint email. I spoke with an Janice **, who asked me to come in and they will see what they can do for my vehicle.

First complaint I have about their services offered through Carmax is, Janice switched my time around and I wasn't aware of this. I arrived to the Carmax location, only to discover I would have to wait 3 hours before my car was even looked at. Janice did try to rectify the situation by giving me a loaner car at no expense to me. She told me that repairs to my car would cost me $400. I was still upset at the price, but after a week of moving some bills around, I decided to move forward with the repairs.

It took Carmax over a week to receive the part needed for my car. I was told that it takes 24 to 48 hours, then I was later informed that they did not finish the process in ordering and there was still some paperwork that needed to be submitted. Repairs were finally completed to my car on 8/24/2017, for a lower cost than anticipated. Janice informed me that a code popped up on my car, but it was a pending code that I shouldn't worry about and it should go away.

Less than 30 minutes of driving my check engine light came on and my car was right back to the way I left it. Nothing was fixed!!! Besides the noise that my car made (which can still be heard) just at a lower volume. I called Carmax and was told to bring the car in again. This is a ridiculous back and forth process that is costing me additional money. I told Janice I feel like I have been sold a Lemon. Her response was, "it is a 2011 and this is why we offer our warranty package". There was no urgency taken in place for my vehicle and very poor customer service. I WILL NEVER PURCHASE FROM THEM AGAIN.

We came back the next day (less than 24 hours later) and the dealer told us he was helping another customer but that he would be with us in 15 minutes. Meanwhile, we walked outside to look at the car and it was gone. We asked where the car was and we were told it had been transferred. My wife and I could not believe that in less than 24 hour they transferred the car and did not even bother calling us. The dealer we were working with did even know the car was gone and did not appear to care much. They are obviously unorganized and do not communicate internally and they do not appear to care much about customer service. That was truly the worst car buying experience ever and I will not do business with Carmax ever again.

On the second Outback I purchased for the same price just a week later there were 3 cracks in the windshield. The biggest one is in direct line of driver sight and will expand with frost. Police would cite a driver for this. 3 salespeople came to look at it and swore it would be replaced. Today the service department refused. Carmax has rat feces and DOT regulations infringement for standard and it does so knowingly, waiting for the next sucker.

I know the AMG like the palm of my hand so when I saw something that did not look right I made them aware on the spot. The service director Adam had the nastiest attitude like I was at fault. I am sure if I were ** it would have been an entirely different situation. But telling me that I am not allowed to have my cars serviced because of my unsatisfaction with the service department for issues with the car that I did not cause. Anyone old have the very same complaints if their car spent more time in the shop than in my driveway? I asked to have the decision to be presented to me in writing. So far no response.

The area supervisor explained that I do not seem to ever be satisfied therefore they will not service. Of course I am not if work is below par, incomplete, not done at all or not standing behind a promise. More so I paid over $45,000.00 for this vehicle in full including an extended warranty with a $450.00 deductible. I reiterate that the majority of the problems were brought to their attention within the first two weeks after purchase which was during the 30 day bumper to bumper store warranty. I have never experienced having something like this occur related problem found from a recent purchase. They gave me a $450.00 visa gift card to be for all of our issue and also equaled the deductible. Unbelievable!

I just wanted to add that the gentleman who I sat with to fill out the loan was absolutely professional and treated me like the car owner. Even at the end, I had to take the keys out of August's hand while he decided to shake the hands of my parents first and then offered to take a picture of all of us standing next to my new car as if my parents bought me a car. Mind you... I didn't have to do business with Carmax and my first car experience was ruined. Keep August away from me as I'm still deciding whether to just returned the car as August had no issue telling us that he gets a $180 bonus which he doesn't deserve.

Carmax refused to allow us to take it to our mechanic before we purchased. So we decided to buy it anyway and then immediately take it to our mechanic for inspection. Their website says "125+ point inspection". Strange that their inspection completely missed the mouse nest in the engine compartment. Wow what an amazing inspection that was. Plus they change the oil on it and did a sloppy job.

I filed a complaint with the BBB and they also were unable to get an acknowledgment of the unethical practice from Carmax. At a minimum I really expected someone in the company to apologize and acknowledge that I had been lied to. Everyone that I spoke with at Carmax had the same condescending attitude, I'll never do business with them again or recommend them to anyone.

Waiting to purchase the car, the sales rep could not process any paperwork because even though the car was on the lot the electronic file was not in the Sicklerville system. We sat there for over an hour and half waiting for the electronic file to be transferred from King Prussia. I chose to register the car myself. After five days passed I went to pick up the title and other paperwork to take to the New Jersey Department of Motor Vehicles for the tags and title. The staff member in the business office handed me a folder and stated everything is in order for the DMV. The first trip to the DMV the document that transfers the car to me was missing. The car has been transferred from King a Prussia to Sicklerville but not to me. I return to Carmax, for the additional paperwork. They admitted they forgot to include it.

Second trip to the DMV. The clerk notices the information stamped and filled in by the staff at Carmax does not match the bill of sale. (Taxes and purchase price incorrect). Return to Carmax for the third time. Someone in the business offices sees this in my third visit in the same day, takes all the paper makes the corrections and reviews all the documents for correctness. Another person from the business says would you “like a tank of gas for all your trouble.” My response if I had the car with me I would return it to you!

Third trip to the DMV, they too also commented on the incompetence by the Carmax staff. Each trip to the DMV meant standing in endless lines, only to be told 2 times that the paperwork was wrong and I had to return to Carmax. I spent a day going back and forth to Carmax and the DMV due to the lack of training or attention to detail by the staff at Carmax.

The manager never introduced him or herself, while we were waiting for the transfer of files to purchase the car. Nor did he or she approach me on this day when I was trying to settle the registration of the car. No apologies, explanation or offer of services except for tank of gas. I bought this car for my son. I have bought a number of cars over the years. I never had such a negative experience or such an unapologetic group of individuals. I will never recommend Carmax to anyone nor will I ever consider buying a car from such an unprofessional group of individuals.

I know that CarMax brags about their 4.0 inspections or what have you but somebody sure didn't do enough checking out on this car! When we talked to CarMax corporate all they want to do is try to get you in another vehicle. I put $4,000 down and they only want to give me $1,000 equity and then try to get us in different car or something else that's more reliable which is bull crap! I definitely don't recommend CarMax if you're looking for a good dependable used family vehicle!! All they did was take my money and leave me with a crappy vehicle and I don't know about you but $4,000 is hard for us to come up with when you have a family of 5! I feel completely ripped off. I don't recommend CarMax or Dodge Journey to anyone. Do yourself a favor and go somewhere else!

Fortunately, we took it to our Toyota dealer with whom we have had a longtime relationship. Within 5 minutes our guy said "I have bad news." As it turns out a good portion of the chassis and frame was rusting out and he told us it would be a major problem within 1-2 years, at which point it would be structurally unsound. In fact, he told us that they had a record that Toyota warned the one previous owner that the chassis was dangerously rusted and would be unsafe to drive in the near future. I guess he unloaded it on CarMax.

We took it back within the 5 day refund window and the deal was canceled without much ado, which is the only reason I gave them 2 stars instead of 1. When we asked about their "inspection" we were told that the "inspectors" bang on the underside with a hammer to see how much "surface rust" falls off. Seriously? Our guy knew within 5 minutes that the truck was soon to be dangerous to drive. I find it hard to believe that CarMax did not also know there was a problem, either from their "inspection" or service records, which they make a big deal out of but turn out to be either incomplete or only partially reported. I will be contacting the State of New Mexico Attorney General to file a complaint of fraud and misrepresentation by CarMax and request our transfer fee back. Caveat Emptor! Let the buyer beware!

However if I insist I can have it fixed myself for $3000 and then send them the details of what was done and they might or might decide to reimburse all or part of my expense. I don't have that cash, and surely that was the final bail, not a serious offer, so I have to drive until it blows apart on the road. Our only car and my wife is too afraid to drive it. I do want to be fair and emphasize that the Service Manager at the Carmax dealership was great and tried in many ways to make it work, and covered the cost incurred up to then including the rental. So I had nothing to pay. For that reason I would buy a car from them again - but never a MaxCare warranty. Once it is sold the company that actually owns it (CNA National Warranty) apparently takes no responsibility. For that I fault CNA as a fraud, and Carmax Business Department for dealing with them.

It was horrible nasty talk from this business, I have left numerous messages by email and none of them have even called me back. I think this business needs to be shut down and taken away from CarMax all over the US, now that I have learned something about them. I have medical need that requires me to drive not walk. I have been sick from heat humidity, and worse I am 57 years old now. I have to sit home all day and night like imprisoned in my home, and just started a fundraiser on GoFundMe.com to try to raise money to get a vehicle, this hurts a lot more than anything, to get to go back to work again. Now it has to be held off until I get a vehicle. I am feeling like a victim to all this...

Called Corporate office but they were useless! So upset and distraught decided to keep the car so had to go change paperwork to read correct mileage arrived at the Carmax office @ 12:00 Friday by 4:30 had not seen any paperwork had to have someone come pick us up take us home to let our dogs out and get a car, get something to eat. Was to be back at Carmax by 7:00 hoping paperwork would be ready. Got call @7:10 to not come till 8:00 finally was released around 9:15. Mistakes are made that's when customer service should be shown! There was none shown here! Their talk was sweet but actions were bull crap!!! First time dealing with Carmax and will be my last. Never again! They talk a good talk but don't really care about their customers! Just big corporation not concerned with the customers that got them there! Buyers beware!!!

I had the alternator go out Tuesday May 31. I called the warranty company to let them know it's going to the same place that did the racket pinion, they told me no problem, yes the alternator is covered. I told Merlin to go over this vehicle from head to toe and anything they feel needs to be replaced from the warranty do it and I will let the warranty company know. Well, Wednesday morning, I get a phone call from Merlin the transfer case is leaking. So now I had to call the warranty company to let them know the transfer case is bad. Again they say it's covered. So now comes the waiting game. I never got the rental and Merlin was waiting in approval to get the transfer case. Then Merlin had to take a picture of the case and send it in... This was Thursday... Now we are waiting for the inspector to come out to look at it. That didn't happen until Saturday...

I'm still without a rental, I had to reschedule my customers from Wednesday to Friday. Monday I called Merlin. They told me it's in the hands of a supervisor. Now, I only put 10k miles on this vehicle in the 19 months I had it. I was asking myself why are they dragging their feet on approving the repairs? And a rental for me, while the vehicle which has the warranty coverage is at the shop? They knew it was at Merlin for 6 days. Why drag their feet on what is obviously covered? Well I ended up calling Carmax in Naperville. I talked to Russell and he had to send emails, texts and phone calls to get my vehicle repaired. I will NEVER EVER buy from Carmax again! The warranty company was trying to put a used part on the vehicle. I blew up on Russell, why put a used or re-manufactured part in a vehicle I purchased with 77k miles and it has 88k miles on it...

Needless to say, Russell agreed and a new transfer case. I finally got the rental on Monday June 5. The same day I had to call Russell my vehicle finally got fixed Tuesday June 6. I should have never went that long to get a rental, my vehicle should not have been sitting on one of Merlin's bay apart for 7 days. When in fact I had this vehicle for 19 months and put 10k miles on it. My warranty was black and white on what's covered but yet they didn't want to fix this vehicle. They were trying so hard to put the fault on me. Hell they even mentioned the tires, I bought the vehicle with those tires... Max care wants us to pay for it but not honor it when the time comes. They are full of piss and vinegar. I should have not had to call Russell and get the ball running. I most definitely will not recommend Carmax.

After 2 months of calling the warranty company I am still being ignored and have gotten zero answers. My South Atlanta Audi dealership tells me I must pick up my car while I fight it out with Max Care warranty group. So, I get to the dealership and was told I have to pay for all of the things the warranty group requested to be done to my car. Over $600 worth of "inspections". So even though the warranty requested this service, I'm stuck with paying the bill in order to get my none working car home. I repeat... South Atlanta Audi dealership says I have to pay for all of the things the warranty group requested to be done to my car. Over $600 worth of "inspections". So even though the warranty requested this type of inspection I am stuck with the bill... for a car with a paid warranty!

I follow the stated procedures for appeal, send it to the PO box listed in the "warranty address" only to receive no response, no return phone calls or even acknowledgment of receipt of my appeal. I am out several hundreds of dollars for a warranty issued by Car Max that does not live up to its agreements. I have yet to be contacted by this Max Care warranty group Or reimbursed for the manual inspection requested by Max Care. Nor was I told by the service men at the South Atlanta Audi dealership that I would be responsible for the labor of the service request issued by Max Care.

For anyone looking to buy a car... DO NOT BUY A CAR FROM Carmax and do not trust that neither Carmax or their warranty group "Max Care" will honor their warranty agreement. I now have my attorney preparing for the next step since both companies have chosen to leave me stranded. Both in trust and monetarily. I plan to tell as many people on social media as I can. And have even begin calling the news media to get my story picked up. Watch out for dealerships like this. They do not care about its buyers and will ignore you...

Very worried at this point, I then took it upon myself to take photos and a video of what followed. I went and had the car inspected/serviced elsewhere. Something one should not have to task with only 1600 miles driving time (that's just 9 round trips to work and home). And taking into account/trusting what Carmax had placed in writing before purchase. The inspection findings: Engine oil was over full, black and dirty as can be. The Air Filter was very dirty and the Engine mount was bent and the Engine plate was missing. As I look at the Carmax inspection sheet before purchasing the auto it stated in black and white that all above mentioned had either passed inspection and/or was serviced/replaced.

I had to have the oil, the oil filter and the air filter replaced. I have kept a sample of the very dirty oil and the very dirty air filter (video and photos of all in real time). This is no way to sell a car to anyone. I will now have to monitor the auto and again change the oil after the next two 1000 miles of driving time. Has any damage to the engine occurred? This will be a wait and see. The Check engine light went off after 5 miles of driving time on the new oil. With all of this said, how can Carmax put in writing that there was " No structural Damage", " "The oil was changed" before purchase and a "complete inspection of the car had occurred" before purchase.

I have lost trust in Carmax after my factual experience. They are in the business to sell cars. But they are surely NOT in the business for Service or Customer Service. As anyone would know it is very important to change the oil every 3000-5000 miles as dirty oil can cause many problems/damage to a vehicle. In closing, What a mistake this was by buying a car from high volume Carmax dealership...

I liked dealing with Carmax. The people were friendly, the price was good and everything was great even when I bought my Camry in 2016 and this is the 3rd vehicle and after this experience probably the last. I like honesty when dealing with people and driving off in a vehicle that is supposedly safe for me and my family. So far I've had $3000 worth of work done to it since the first year and now I have to get the engine fixed cause when you give it gas it moves I forgot what you call that. Same thing happened with the Chrysler Pacifica I bought from there. They got us!

Original Review: May 26, 2017

Took my 2010 Prius to Carmax for an appraisal and offer. Was told that the car had frame damage and that the best they could do was $4,000 and that the car would end up at auction. Took it the next day to a very reputable appraisal service used by USAA and I was told that there was nothing wrong with the frame at all.

My husband and I took the car back on the 5th day to the Easton store as they had a car I wanted to drive. They ended up allowing me to turn in my car, not too many questions asked. We bought another car, (had to spend 4K more and put more money down to get something even comparable to what I wanted but nonetheless, they took the piece of junk car back). One of the reasons I picked the car I picked was because it had navigation. Come to find out it really didn't because there was no SD card. I asked them to put in writing that they would send me an SD card. I told them I was taking a trip and needed it asap. They received the card the very next day and kindly overnighted me the card with a personal note inside telling me to enjoy my trip and that they appreciate my business.

Needless to say I never received an email back from the Dayton store and I sent four emails. I don't know if it is because she somehow determined I had bought a new car but I expected something from her. I'm pretty nervous now every time I hear or feel something going on with my new car but fingers crossed it's not another piece of junk. I'm very happy with the EASTON store and the service they provided me. I would recommend that Carmax clean their cars before they sell them as there were muddy paw prints all over my windows and it did seem like a small inconvenience that they had to clean the windows for me. When you spend all that money on a new car you do want it to be cleaned/detailed.

Next, we never could figure out why the rims on their vehicle we drove were rims that were on the base model - when it was really a premium package - though it was even advertised as the luxury package. Once home, we looked on their website to discover they were evidently replacing their vehicles with cheaper rims on premium & luxury models. Where do those rims go!? After our experience we believe they are preying on people who don't know any better. Not a company I want to do business with!

Brought the vehicle back and this time I was directed to the service manager. The manager had an employee take me for a ride; his diagnosis was a bad front wheel bearing. I have the experience of working on my own vehicles and this diagnosis is bogus. I brought the car back (again). This time, it is the front shock absorbers/struts. In my opinion shocks and other front-end components do not suddenly fail at 35,000 miles. For a mere 1,200.00 I could get the car repaired. Note that this is the third time I have returned to have these issues addressed, only to be told that the 30-day warranty had expired. I am beginning to believe that this delaying process is designed to circumvent CarMax's responsibility. (Color me dense: the car was still under warranty by Toyota when I first surfaced these concerns.)

Before these issues were resolved through legal actions, the car was totaled. Replaced the Toyota Camry with a 2014 Hyundai Sonata. The salesman, a President's Club member, flat out lied about the fact that this car had in fact been in an accident. The interest rate offered was ridiculously high; I expected the same rate as before. The salesman agreed that this was a sensible position to take. Having reached an agreement, I failed to check the paperwork prior to signing the contract. The rate rose by 2.0%. I spent the next seven days in the hospital, the fraudulent contract was not on the top of my list of concerns. Lucky me! The Sonata was stolen and totaled by the thieves. Need I say that CarMax was not even considered as a supplier. CANNOT BE TRUSTED AT ANY LEVEL!

Over time it has gotten worst. Guess what, my warranty ended. Well I reached out to Carmax. They allowed me to bring my car in to be diagnosed. Wouldn't you know, they found the car have internal transmission damage and they actual want me to pay to fix it. I don't think that's fair. Why should I pay because they don't listen to my concerns about a car I was driving daily. Well I do take responsible for not staying on the issue, but I think the right thing for them to do would be to take care of the customer. They let me bring the car in for the diagnose and now they backing away and not owning the wrongdoing.

I simply asked him when the vehicle would be turned around and back at the Gastonia location since I had it on hold and was ready to purchase it. This is when Aaron stepped in and told me they would not be turning the vehicle around because since there are other people interested in it, they didn't want to put that other customer in the same situation that I was ALREADY in, nor had the other customer even looked at the vehicle yet. I then told Aaron I understand people make mistakes, but how people react to their mistakes is where customer service comes into play. Aaron offered to send me other options of that same vehicle with around the same mileage and price. At this point I told him I didn't know if I could even give CarMax my business after everything that happened but I wanted to think about it and I was still open to options. Aaron sent me several options and I emailed him requesting a transfer for a vehicle in FL.

Days went by and I never heard back from Aaron. This is where I believe CarMax REALLY dropped the ball, I would think at that point Aaron would do whatever he could to earn my business, so after emailing him on 5/9 and still haven't heard a word. There is no chance I will ever give my business to CarMax and I plan spreading the word so nobody else has to go through what I did. As upsetting as it was to see my dream car slip between my hands from a CarMax employee mistake, it was more upsetting to know that nothing was done about it and the employees could seem to care less about the situation that they put me in. Myself, family members & friends all know about this situation and I will continue to spread the word about how awful the service was at this location.

They did, however, find that the exhaust was leaking and needed to be repaired... And that the transfer case was also leaking oil and needed to be replaced...! They supposedly ordered the parts and did the work within five days, and told me that the car was ready to be picked up. During the next week, the brake squealing became worse. I returned the car for maintenance, and was as specific as I could be. This time, they were able to "re-create the sound", and upon inspection - which I had asked for the first time - discovered that the brake pads were worn below 3/32 of an inch, and that the rear brake rotors were "severely rust pitted". So they finally fixed the brakes on the car they had sold me three weeks earlier.

I also discovered that the work order to repair the sagging head liner had been canceled, so I reopened it. And they re-ordered the parts. A couple weeks later, I was parked in a friend's driveway, and discovered oil spots. I was embarrassed to say the least! This car was in my possession for less than two months, and was supposed to have been fixed. So for the THIRD time... I made arrangements to bring the car in for maintenance. I ended up arguing with the woman at the desk about the warranty, after she told me I was just under the 60 day limit. I informed her that CT lemon law stipulates that the warranty must be extended for the period of time that the car is in the dealer's possession for repair. She sarcastically disagreed with me, stating that she had worked there 11 years and that I must know more than her.

During the time that it was now in their possession for the THIRD time in less than two months, I was told that the repairs to the transfer case - as well as the exhaust - were NEVER done! In spite of my being told that the car was ready to be picked up during those first repairs. A gasket was simply replaced, instead of the entire transfer case, but the case was still leaking! They also found records that the parts were ordered prior to my purchasing the vehicle!

In other words, Carmax knew about the transfer case leak, and had ordered the parts before I even bought the car, yet allowed me to purchase the vehicle without ever telling me. They were just going to let me drive away with it, without having to do the work. They then lied to me about the repairs that they promised to do, perhaps stalling me until the warranty expired? In all, the car was in their possession approximately 20 days during the first 60 days of my purchase. The first car payment was frustrating to say the least!

I was then to find out the offer I was pre-approved wasn't available. They asked for a $9,000 down. Which I didn't have & couldn't do. I was frustrated because why was I given the other option? Just to lure me into the store? So my mom had decided to try being my co-signer. So got approved to THE FIRST one I was offered! WTF? The $3,500 down & $462 monthly.

So then another issue, they asked for our Social Security CARDS! Not the number, but the actual cards to make a copy for the bank. Which we didn't have on us. So we had to spend 3 days looking for them in our storage room. Luckily I found mine. Found my mother's original too. However it says "not valid for employment." She has a new one that doesn't say that, which makes it valid for employment. But we couldn't find it after searching for hours. So we decided to try going to Carmax to see if they'll allow it, telling them we lost my mom's & it'll take a week or more to get the new one & don't want to lose the car deal. That the card still works for valid proof of number. They said it shouldn't cause any issues & the bank will accept it because they just need the number. So after the papers.

So 2 days after, cleaning around found a letter behind the glove box. It was for the previous owner that turns out the vehicle was in an accident! It didn't say what kind of accident, just a collision but nothing where the car was hit. Tried calling their insurance & the case number but they never answered the call. WTF? Tried again. Still dead. So after getting the car, all excited I already changed all the lights to LED. But that letter was still bothering me because if any engine collision I want a refund or new car. So next day get a call from Carmax to check up if liking the vehicle.

Then 3 days after that (total of 6 after getting car) I get a missed called from them. In the voice message; "The bank had declined to fund for the loan due to my mom's social security card saying "Not valid for employment." So we need the car back & we can try to resubmit a credit application." So tried to also do an auto-loan through my bank, but was declined due to myself not having really any credits. So this whole thing has just become a hassle & so frustrating. If the bank looks up the card, can see in paperwork or background it's valid for work! Why was I pre-approved to the current deal without a co-signer but then wasn't offered the deal when I went to the store? So now have to return the vehicle until either find my mom's new social security card or a new one by mail before the holding date expires!

So these crooks expects to keep the car and my daughter's hard earned cash. Mad does not even constitutes how I felt leaving that place. What these car places do to scam people out of their money should be against the law. I will definitely speak to my Legislators to see if a bill can be introduced next Legislation session. Consumers have rights too and I am going to climb the ladder on this one.

Once speaking with them they did the same thing and told us to talk to someone else. That went on for a month. After all the back and forth CarMax didn't even have any kind of sympathy since my mother passed 3 weeks after purchasing the vehicle and given that she put a 5k down payment. They did not care about our situation. After they gave us runaround for about a month they refused to work with us and told us that they will not transfer the loan to any qualified relative. I would not recommend anybody to buy a car from this shady dealer.

My daughter went back 2 years later after 24 months of one-time payments, to trade her car for a newer one, and they turned her down without a co-signer, LIE #1. I told my daughter to just hang on to it and pay it for a while longer. She agreed, and continued to make on time payments for 42 months. Then she went in to trade her car in, and they wouldn't approve her credit, once again without a co-signer. Being very upset with them. Oh the reason they wouldn't approve her is that they changed their credit policy. Seems like 1 auto account and 1 credit card (in good standing) was not enough credit to, once again, get the loan just in her name. LIE #2. From there we went in search of another vehicle at Hertz car sales in Orlando Florida. She found an SUV Jeep that she liked, and tried to make a trade with them.

They ran a Carfax on the Scion based on the VIN number, and it came back as the car being in an accident before Carmax sold us the car. Carmax said they had no knowledge of that accident. It was clearly stated on the Carfax pulled by Hertz. LIE #3. The book on the car was approximately $5700, but Hertz was only willing to give us $2,000 due to the fact that it was previously in an accident. It was embarrassing because they thought we were trying to pull the wool over their eyes. We had no such knowledge of this accident or we would not have purchased the car initially. My daughter was afraid to drive the car at this point, due to the fact she had a new baby and didn't want to drive the car because she didn't know the extent of the damage and didn't feel safe.

So we went to another dealer, did not trade the damaged Scion, due to the decrease in value. She was able to purchase a jeep there at a good price, in her own name and at a good interest rate, due to her great payment history with 42 months of on time payments through Carmax Financial. We then told Carmax we were turning in the car to them and any negative equity, about $2,800, we would pay it back to them over time. They said no way and demanded us to pay the money upfront for the deficiency. They would not work with us, so I told them to come pick up the car, where it would be and we turned the car over to them with the keys. About a few weeks later, I get a letter saying that they repossessed the car and was selling it at the auction and we would have to pay the deficiency in a lump sum.

I was not able to pay the lump sum, tried once again to work out payment arrangements, and they told me no way, and they were reporting to the credit bureaus that we had the car repossessed, after she made 42 on time payments. They turned it over to collections and keep adding interest and late fees, and now they say we owe them not $2,800, but over $5,000. My daughter and I refused to pay them that ridiculous amount of money. They totally took advantage of my daughter and myself, as co-maker, and set out to destroy both of our credit ratings after 42 on time payments. She was going to school, working, and keeping her payments up. I called an attorney and he told me that I had no recourse, because in the state of Florida when you buy a used car, you buy it as is, and the dealership is not responsible for any issues.

I am a retired Vietnam Veteran, and she and I should not be treated this way, or anyone else for that matter. What a one sided situation we found ourselves in with no recourse. I would think that a company as big as Carmax, and the financial where with all that they have, they would have been more understanding of our situation with the car they sold us, and would do whatever was reasonable to fix the situation and keep us as a customer. But we were wrong. All they wanted to do was to send us down the road and try to destroy our credit. I guess that's why when I googled them up, they had over 500 complaints of poor business practices. This should not happen to anyone in this country. One LIE after another, just to make the almighty $$$.

Spoke with corporate bunch of times they do not care. Spoke with the general manager was trying to lie to me spoke with another sales manager or general manager who said that I was confused. Was my first only and last attempt to ever deal with this company. I promised them that I would leave negative publicity anywhere and everywhere go whenever I have time and this is one of many that I will wherever I run into reviews. I'm just awful lying company.