CarMax Reviews

On May 3rd 2021, I used your online appraisal service and clearly notated any and all issues with my 2012 Jeep Liberty which included a FWDR warning light on the dashboard. Your appraisal was $8,000.00. Offer code 6FFVUDDG (Screenshot available). As I had already had a repair shop diagnose the issue with the warning light to be a rear wheel sensor which would cost approximately $470.00 to fix I was curious to see how much Carmax would appraise my car without the warning lights on and that appraisal was $9,000.00 (Screenshot available). My car had also have body work down on the back of the car. Once at Carmax, your mechanic looked over the car and said, "You know you have a warning light on the dashboard?" I said "Yes, I had notated that on your online form". He then said, "You know this car had body work down in the back?" I said, "Yes, I notated that as well on your online form". You then had me waiting for an hour and a half.

So I want to start off by saying that I researched CarMax, and other online car dealers 4 months before I made the decision to finally purchase. I read a lot of reviews that were very disheartening, and made me question whether or not my decision was sound. In the end I chose CarMax simply because the amount of negative reviews in recent history was much lower than those of their competitors. Finding the car on their website or in the app is fairly simple, and securing a transfer was all so simple. My transfer was free, that way I did not have to pay anything out of pocket to be able to see the vehicle that I wanted.

Don’t buy from here! Took me 2 weeks to get the car! Picked up the car, noticed front end noise all kinds. Took to Carmax they replaced struts bolts???! Still made noise. Took it back, two new struts. Still makes noise! They said take it to Kia we can’t find anything wrong, Fred Beans says needs sway bar end links and a passenger side axle. Kia replaced it, Carmax Covered it. Picked up the Kia, dude first tried to charge me 1400$ glad Carmax paid. For in the car all kinds of lights were on, Kia claimed they didn’t see when they moved the car? Well went back in they looked at the car again, well what do you know? It needs ANOTHER Part - a speed sensor. "Go ahead and drive it. We will order it and replace." Ok, on my way home I lost power steering, all kinds of other lights came on! Left it sit in Newport.

Shop at CarMax, they said. The CarMax business Sloan is " BUILT ON A FOUNDATION OF INTEGRITY", they said....It seems to me that the Carmax of Denton did not get the message. On Friday 4/30/21 I was contacted by Tiffany with the Denton Location about my pre-approved loan for a car. After giving me two choices for vehicles I picked the older model vehicle with less mileage. We finalized my financing and Alex informed me I has approval offers from Exeter and COAF. I picked Exeter and agreed to the BuyFromHome Delivery for a down payment of $850 with monthly payments of $276.70 monthly. I was told the car would be transferred from the Plano location to Denton after it was inspected.

Buyer and Loyal Customer Beware. Purchased my RAM from them in 2016. Sold it to them in Dec 2020 for $21K fearing I may lose my job during the pandemic. Things worked out, my truck was still available come May, and I tried to buy it back. They put $3K of work into it (I had them show me the paperwork), and told me it would be $31K to buy it back. So $24K in value, for $31K, giving them $7K in margin. I asked if we could split the difference, they said no. I even offered to pay the $31K and eat the $7K because I loved my truck so much...if they could throw in the MaxCare extended warranty. They said no, that would be another $3K. This is how they treat (former) loyal customers.

My eye opening experience >> I thought I’d give Carmax and the whole online car buying thing a try. Oh Wow!! After reserving a vehicle they send you a bunch of messages/emails saying that the car is reserved just for you! Someone will call you 10 min later. Get all your info. (I feel like it is how they build their database up. Info=money.) They spend 20 min of your valuable time asking questions then they say, "oh whoops. Looks like someone else reserved the car." (The same car that is reserved just for you?) They followed up by telling me there is a weak spot in their software system where they have to cancel your hold on the vehicle to do a transfer and in the 2 secs it takes to click the mouse someone else reserved it. Why cancel it? It’s 2021. How can you have such a flawed system? This is the same system that I assume contains all of your personal info.

I was hesitant at first but Carmax gave me $2000 more for my trade than I was hoping for. I bought an Audi Q5 but it just wasn't me. It is a beating car. I took Carmax up on their offer of 1500 miles or 30 days to return the vehicle. I found a Mercedes-Benz SUV that I fell in love with. So, I returned the Audi. Bought the Mercedes-Benz. Then I took them up on the 3 day offer of switching financing companies. I was able to come up with the down payment that the bank wanted. Overall simply by changing my apr by approximately 4 to 5 points changed my payment by a hundred dollars. Throughout the entire process everyone was great. I would recommend this company.

Worst experience ever! Carmax Plano sold me a $34000 truck and the stereo doesn’t even work. I took the truck to the service department 2 weeks after I bought the truck. After 3 hours of waiting they confirmed that the stereo doesn’t work and said they would have to call their stereo guy to look at it. After a week I called them back and then they told me they would have to have a Ford dealership diagnose the problem with the stereo and it would take at least a week for the dealership to diagnose the issue. Do not waste your time or money buying a car from Carmax.

After some research, I decided on CARMAX for a second-hand vehicle purchase, based on reviews and their "no-haggle" policy. I paid to have a 2014 Toyota Sienna shipped to the dealer nearest my location, which is combined 1.5 hours by train and Lyft/Uber. I found their customer service very good, with excellent systems in place pre-shipment, with helpful explanations about the process. Similarly, when I went to view and test-drive the car I found the service good. On inspecting the vehicle I found that both front tires had what I considered to be excessive wear; the salesperson agreed that the service department should take a look.

I have been here. Love the way of customer service and support. Price quite expensive but the vehicle would be detailed check & no codes before handing to customer with guaranteed.

I reserved a truck to view that I knew was rare on the market. I had been looking for a couple of months, so as soon as it came on the website I called and verified everything about it over the phone and put a hold on it. The next Day I drove 2 hours to see it, and lo and behold it was not there. They sold it AFTER I had placed my hold, and blamed their computer system having an outage. I don't believe this as the entire record was there and they were even able to pull out the time that I reserved it. So I drove 2 hours home without the truck, and not so much as a "Sorry" from the manager in Ontario, CA.

Poor service and customer support or communication. Will never use their service department. They have never addressed the problems and there is inconsistency between dealerships. I had a problem with the transmission with my first car I purchased from Carmax, still same problem to this day.

We bought some cars there and every time we find great help and advice. The price are relatively good and financial advices and proposition are reasonable. And in case of problem you can find solutions. Their customer service is great.

Excellent. Staff’s courteous and politely and no high pressure. Easy to get thru for car appraisal estimate for trade in or them to buy our car. Has massive selection of cars and their models to decide which one to get one. Easy process and they have guarantee their car quality for the next one year.

We were looking to upgrade one of our current vehicles with a newer and more luxurious car. As the car we were looking to get rid of was a sedan that is what we decided to look for. Not fully understanding Carmax we let a very nice Cadillac get by us by not having it shipped to the Reno Carmax store. After researching Carmax more we spotted a Lincoln Continental in California that would be shipped to Reno for no charge and a test drive. After a paperwork glitch we were able to arrange a test drive and I really liked the car but it was a little more than I wanted to pay.

I have traded in for cash 2 cars over the years and I feel for the most part the price I received was fair. The people who worked with me were very professional and cordial. I would recommend them to someone who wants to get rid of an old car quickly, but don't expect a lot to cash back.

Carmax, nothing special about it. I paid to have a car shipped and when it arrived then I got a TEXT telling me to come in or they could not hold my car. I was under the impression that I was in the process of buying a car since in fact I had been approved for financing. All I was doing was paying to ship a car. When calling customer service to find out more the process, it seem like no one was able to provide proper guidance. ONLY that I must schedule an appointment to proceed. Apparently people pay to have a car shipped that they are not going to purchase.

I have bought several cars from Carmax and had no trouble, but my daughter got a car from them that the harness had previously been rebuilt. This particular part for that model car no longer exists in this world. When it went out neither Carmax or any other shop could fix it.

I like the ease of knowing the prices are already fair and that I won’t have to haggle. The sales team is also very knowledgeable and helpful. I would definitely recommend it to anyone wanting to buy a used car without worry!

When you look for a car this is the place to start, they tell you where it has been and the whereabouts of it before you can buy it. There may be some things that the cars on sale aren't telling you about. But here it shows up for your own good. Thanks.

Friendly, clean, no hassle. Salesmen were great. Car was just as advertised. Extended warranty was top notch. Will buy again. Gave us above value for our trade. Very impressed with showroom. All transactions were done in an open air desk.

Usually I have to prepare for my experience with automobiles salespeople. I was presently surprised by the level of professionalism at this dealership. Mature, straightforward negotiations. It was a pleasure negotiating with them. It was truly a surprise and pleasant experience.

They didn’t check the car properly. They were ridiculously expensive and the whole experience was horrible. They use cheap parts and have very low standards for what is considered acceptable shape for the price they charge. All the manager was concerned with was how much a repair was going to cost them not the safety of the customer.

Found what looked like a GREAT buy online and had it transferred 150m. Was wary as I saw some bad experience reviews on this site. Car came quickly with all the proper paperwork. I had my own financing. No hassle price—and it was a very good price, well below KBB—great trial time driving along with the 30 day return guarantee, no questions asked. Am having a little service done, just some small stuff including low remote battery replacement. Had an exemplary experience getting an awesome ride. Would do it again in a heartbeat.

Loved buying my car from Carmax, but the first (and now last) time I used the roadside assistance that came with the very pricey warranty, I was left on the side of the road for 3 hours!!! For a flat!!!

I was liking the CarMax experience in Wilmington North Carolina until I sat down to purchase the vehicle. I had a cashiers check for the full amount less car max’s hidden fee of $399. I told the sales associate that in the state of North Carolina the only legal fees, I, the buyer was responsible for was the 3% sales tax, title and registration and asked to speak with a manager. The manager, Kyle, was a pompous jerk. Knowing how upset I was, he basically said, "Too bad that’s our policy." I was furious and almost walked away from the purchase, however I’m an extremely busy person and didn’t have time to start over, so I bit the bullet and paid the fee. If you look online not all CarMax’s charge this outrageous fee, in fact it’s illegal in some states. Well congratulations Kyle and CarMax you collected your $399 from this unhappy customer!!!

Submitted details online about my car and was as honest and conservative as I could be. After inspection by Carmax, it dropped $1200. On the paper provided to me, they indicated they heard engine noise. Nothing else...nothing more. Everything else checked out. Fortunately for me, not in a situation that I have to sell. However, I felt it was a bait and switch. Offer reasonable price online then lowball once in establishment. Disappointed I wasted my afternoon with this process. If you need to sell now and getting fair price is not your top concern....then you will certainly walk out with check in hand.

Shout out to LJ. He's the salesman that helped me buy my 2018 Audi Q5 on 2/26/2021. I traded in my old car and had several delays in the process on my end including a phone that wouldn't stay charged. Not only did LJ help me buy my car, he stayed patient and cheerful throughout the time. He also found a way for me to charge my phone so I could make the right calls and send him the required documents that I needed to buy my car. Even though the process took a while to complete I would definitely recommend LJ for his professionalism, problem solving, and attention to detail.

Carmax advertises that they only sell the best, cars goes through a rigorous inspection and that they offer no haggle pricing. This implies that the car purchased, that is listed $1,000+ than KBB, is worth the extra money because they have taken the hassle of inspections and pushy salespeople. Within the first week, my car started having issues. I call to make an appointment with service and the earliest time available is about 2 weeks. Now I'm stuck with a car with some very odd rattling and spewing sounds from under the hood, and the car is having trouble starting some days.

I wanted to write a review after my recent purchase of a vehicle from Carmax. The only reason I didn’t give this review a 1 star is because I enjoyed working with my Sales person David. Otherwise, this was a 1 star. I placed a transfer on 2/6/21 and was told it would take 2/12/21 to be received, which was fine with me. I arranged a day off thinking it would be available for 24 hour test drive that day. I received an update that it was received 2/12 and they were going through the inspection. They would notify me when it was complete that day. Never received a call on 2/12 after taking off, so I called on 2/13. I was told it wouldn’t be ready until Monday and they would call. Again, never received a call.

The way car buying should not be. We found a car online at Carmax and sent a request. In a little while someone texted me from Carmax. We chatted for a little while and decided to reserve the vehicle for a test drive. I was told that it was reserved for me. I specifically asked again if it would be available when we arrived. I was assured that it would be, it was reserved for me at 7:15 Friday evening. Friday evening the traffic was heavy, it was raining, we drove 45 minutes to get to Carmax. Within a few minutes of speaking with our sales person we were told that the car was being transferred, there was nothing they could do. The sales person saw our conversation on the screen and my specific question about availability. Apparently the girl did not reserve it or the system failed. We were pretty irritated and swore never to use Carmax again.

I purchased a 2012 Volvo S60 on February 1st. When I initially saw the car I thought hmmm, the price was what I had budgeted for and the mileage was great, however, there was this ill feeling. Should've went with my gut. Today, I went to wipe down the windows and mirrors (after all the rain we had), the driver's side mirror felt loose, and when I closed the door, it dropped off and of course shattered. This car is definitely being returned!

Chatted with somebody through the chat option on their website last night about a vehicle (Stock #**) to have transferred to Richmond so I could test drive it and purchase it. A sales person was supposed to call today, but none did. I found the car again online, now it's $2000 more than it was just over 12 hours ago. Amazed that the price jumped overnight after I inquired about the car through your chat service. I called the dealership to start the process of transferring it and to confirm the price. Sure as heck, the new price is the new price. That's dirty. Carmax already overcharges for vehicles, but to increase the price after somebody starts an inquiry into that vehicle is an all time low.

I bought a 2019 Altima and it came with rip in back seat and chips in windshield, before I drove off I told them about it. Took it in, they fixed back seat but left glue marks all over back seat. They will not fix the glue on back seat, said it’s to company standards. The windshield they said is to company standards. I talk to Steve **, Jennifer **, Bobby A and no one will have my car fix that they messed up. Never I mean never buy a car from Henderson Carmax. They ripped me off, damaged my leather seat in back and refuse to replace it. It’s their fault. All customer service reps have been downright rude and very unprofessional. Please consider buying from another Carmax. Most horrible experience I have ever dealt with.

I've bought several cars from the Carmax in North Austin. I've always got the best deals and believe me I price compare. The ease of having my choice car moved to the location nearest me, to having my current car appraised for them to buy, to the financing options process and ending with service after the sale - were all very professional, informative and accommodating. Madison got me into the car I wanted and I'm so happy with my purchasing experience. Madison in Sales and Chris in Service ensured my experience was nothing short of awesome and both truly have serving attitudes. I will most certainly buy from Carmax again!

Travis ** is the most amazing sales person at Carmax in Dayton, Ohio! When I arrived at the Dayton CarMax Travis looked clean and professional and greeted me with a smile. I went in on a miserable cold winter evening not knowing what kind of car I wanted. Travis walked the entire HUGE lot with me, happy to let me sit in every car I asked about. He was very knowledgeable and we were quickly able to narrow my search. He's got a great memory so he helped me remember what I liked and didn't like. Over several weeks he located various vehicles for me, had them transferred, and set me up for 24 hour test drives. I am very picky and Travis had extreme patience. Travis always promptly returned my texts, phone calls, and emails. Travis always made sure the vehicles I wanted to see were clean and warmed up when I arrived for my scheduled pick up time.

They sold me a garbage 2012 S550 Benz. The car had a major transmission problem right off of the lot. The car was parked in Monterey Benz for a month. They paid for it. A year later the car had a major engine problem. I was quoted $8k to fix it. I purchased a 2016 S550 from Monterey Benz. I haven't driven this car for a year, but paying for it each month. Save your money and don't buy any car from this so-called dealership.

I purchased a Mini Cooper October 8 2020 in Carmax longhorn PA, I live in NJ, till today January 22, 2021 I haven't received the car's registration, I being calling and nobody can resolve this issue, now I'm paying for a car that it's parked in my driveway not able to drive it. It's the worst experience and the worst feeling not being able to get answers or calls back from this company.

I bought a car from Carmax (Lilburn), it was night almost closing when I bought it. I got a few miles down the road and noticed several things wrong with it. I called the lady I bought it from, and she never returned my call. I had to call service and take it in. It's been a week and I still don't have my car back. It took two days just to assign it to a person. How crazy is that. I needed my car back and expressed this to the service tech assigned to me. Yet, I'm still not going to get it back for days. The rental car they have me in will not accommodate my family, therefore causing me issues. It's bad enough they claim to do a 125 inspection and as soon as you pull off the lot it has issues, but to have it in service for over a week with no date as to when I will get it back. Don't buy here, unless you have a mechanic actually do an inspection.

This company is pathetic. We're in the worst health crisis in our lifetime, and they are not offering ANYONE HELP in getting caught up. I've been unemployed since March and my entire industry is shut down and then it took GA 4 months to process my unemployment claim... For the love of God, NEVER USE THIS COMPANY.

CarMax sucks so bad. I was excited about getting my first car and picked out a really good deal on a car I really wanted only to be let down to them saying the car I had reserved a week ago is no longer available which I have been calling all week to get all the paperwork done and ready so that they could do a home delivery. I keep getting different people telling me everything thing was all set then someone else tell me that it wasn't. I called yesterday to have them set a appointment for next day only to find out that it was deleted and not set at all. You have a better chance with another dealership than this company. Never again will I go to them.

My online experience started out great. Got approved for a cute little car. Took a week to get it but it was 2 days before Christmas so, OK. Then I set up home delivery then it fell apart. Several phone calls, clerical errors, ID checks, 3 missed appointments and still no car. Taking the loss on the $99 delivery fee and going somewhere else.

I bought a car at CarMax in Lexington KY. I provided a PO to get the title since I am a TN resident. After several weeks the title did not come. I called the business office. I was informed that since their regular mail service—Federal Express— does not deliver to PO Boxes the title to my car was just dropped in the regular mail with no tracking. The title is now lost in the mail. I cannot register for a car tag. My insurance said if I damage the car or it is stolen they will not pay for it because technically the car belongs to CarMax. I called the Lexington KY CarMax business office. The woman from Purchasing was so rude to me. She said I asked for the title to be sent to my PO Box and that is exactly what they did.

Bought a jeep grand Cherokee with a diesel motor at the end of May 2020. I drove it for 31 day, it broke down, lost all power, dangerous. When the high pressure fuel pump went out. I all most begged them to please fix it the recommended way. They did not. Fixed only 25% of what was recommended by Chrysler. It came back, guess who now has to pay a 10,000 bill. Fix ** blame you when it comes back. Same problem, what a joke. + in total they have had my car 4 out of 6 months of ownership. Don't buy!!!!

I bought a 2017 Dodge Journey from the Carmax store in Wyoming Michigan. I could not see with the headlights so I bought new ones after they refused to replace them. I went in twice to get them re-aligned. I wanted them replaced the first time I came in there. All they did was "try" to align them but nothing changed. My husband and son both witnessed the lights not moving. Had to loosen up the bolts to re-align them (service tech said I had to do that in order to re-align them). Now they won't reimburse me the money I spent while I still have the 90 day warranty. I will not go there again. Buyer beware.

I purchased a 2015 Audi S4 from Carmax in Rockville, MD. After test driving it, my son noticed the rear windshield had some traces of glue, a scratch in the front windshield, and a missing front tag bracket. Carmax staff immediately took care of this. We dropped the car off for repairs and picked it up three days later. The car now looks like new! Great service from Carmax. The sale was smooth, and financing was very competitive.

Bought a 2016 56k miles GMC Yukon Denali XL. Driving it home got error message check the suspension. Took it to a GMC dealership for full inspection. Front and rear suspension. CarMax said bring it over so we can verify. I live an hour away, get there. They tell me I have to leave it for 4 hours. Nobody mentioned that on the phone. I can’t stay so have to leave and make another appointment. Drive back the following week. They say only the rear suspension refs to be replaced. At this time I notice the vehicle does not have a Heads Up Display, I look at my purchase paperwork and sure enough it’s listed and advertised with a Heads Up Display, about a $1800 value. They say, "Okay the manager will call you today about the missing feature and bring it back next week. We will change the suspension."

On October the second I was helping my father find a vehicle for an elderly woman who lost her husband two months ago from covid and is the mother of three grown disabled sons. We found one on CarMax that had to be transferred from Alabama to Warner Robins. I received an email telling me that it had been shipped and they would let us know as soon as we could come see it. On October the 18th after not hearing anything I called and was told the car had been in Warner Robins since the sixth and that they had text my father and received no response so the car was put back on the lot. My father is 77 years old and does not receive texts on his phone. It was too much trouble for them to pick up a phone and call.

I found my vehicle online. Arranged for transport from Huntsville to Hoover Alabama. Secured my own financing. The dealership just needed to complete paperwork. It was a disaster. 1. TYRUS. Salesman was not responsive to calls or emails from lender, sent an unsigned bill of sale then took 2 hrs to correct his mistake. 2. We arrive to pick up car. The sales manager was new and wouldn't commit in writing that the MaxCare extended warranty includes partner service centers as the brochure and sales pitch reference and they would not reprint the condition sheet to reflect the remaining factory warranty was valid. Instead he checks the box and initials.

First, when you did a hard check on my credit without my permission. Second, I schedule a test drive in your Maple Shade location online, I got a VM from one of your people confirming my appt. I even called your number to inform that I'll be an hour late and to check if the vehicle that I reserved is still in your lot, which of course the person I was talking to, Allison, said that it's ok if I'm an hour late, that she'll move my appt time, and that the Kia Niro 2018 I reserved is still in your lot.

I went to Carmax for the first time because I saw a car I really liked. Turns out they run loan checks through so many banks at once and tell you the first one is the only hard inquiry on your credit. They did 19 HARD INQUIRIES that depleted my credit score. Be careful!!

Beware of transfers and make sure you follow up with them regularly or they will give your vehicle away... I found a vehicle online and it showed that it was available so I requested to put it on hold. A few hours later I received a call from a Carmax employee who walked me through the process. I had another vehicle on hold and I no longer wanted that vehicle so he removed the transfer for that vehicle (it hadn't shipped yet) and put a hold and transfer request on the new vehicle I wanted (or so I thought). I received another call that same evening where the same Carmax employee informed me that because of the Hurricane that passed through a few days prior, that store was closed (this was a Saturday) but the vehicle would remain on hold and they would contact me Monday when the store re-opened to finish the process.

Really easy to find what you looking for. I will definitely recommend this website. I’m personally very happy with my experience. So you might wanna check it out. Also I already recommended to all my friends and family.

I used CarMax to help me search for a vehicle for my nephew who is heading off to college for the first time. We want to get something reliable, so we did an extensive search based on price and mileage of vehicles. The website was very helpful with this search, as we were able to spell out the perimeters that we wanted to include in the search. The website is extremely user friendly and was not difficult to navigate. I highly recommend it to others.

I was fairly impressed but I didn't care for the emails and calls and the feeling of being pressured. I don't like high pressure sales. I prefer just answering my questions and helping to guide me based on the criteria I give but any sort of pressure tends to turn me off.

The site was easy to bring up the different types of cars and suvs and then compare them. The info given was helpful and accurate when checked. It gave info on both private sellers and big companies-so a buyer could look at both in one site and decide which to visit.

I really like Carmax...What a great way to buy a car...No pressure...No real salesman...That in of itself is a relief..It is like going to the grocery store...You pick out what you want....Their prices seem a little high to me...and there is no negotiation however.

Prices a little higher but that is because of accepting lower credit scores, also loan interest rates a little inflated but overall if you are in need of a vehicle good place to start, many selections and online is easy to navigate and get information from.

This is the worst experience I've had buying a vehicle in 48 yrs!!! I purchased a 2017 yellow/black Camaro Ls with 13k miles on July 28th from the Plano Tx branch! I found the car online and had to front 200 dollars to ship from NM to TX! When I picked the car up I immediately noticed the clutch was short in first gear, typical sign of a worn clutch! Over the next three days test driving it I noticed a burning smell from the underbody and the car would cut off at times in shifting to first from a dead stop!

I like that you are able to view all inventory Carmax has to offer across the board. It sometimes tricks you though because you are looking at a car that you love and soon to find out that the vehicle is way across the country.

Carmax has been around for a while now and has a great reputation and an easy to use site. They also have many local locations throughout the country, so you can go test drive an automobile that you have seen on the website.

Tuesday made an appointment at 11 am for an appraisal and we know the car we want to buy. This is not 48 hours later and we can't get any answers - I have called, been on hold over 1.5 hours so far then had at least 20 minutes of re-explaining to do and then still can't get a response back. I have the CASH, I have the appraisal on my trade in - can't get them to sell me a damn car. Wow - currently I have been on hold now for another 28 minutes so it is my time on Tuesday what will be 2 hours on the phone 2 hours in person and not sure this is going to work - does this really work? Can you do this business this way? Not sure.

Fast, consistent and courteous; you never have to question where you are in the process; everything is made clear and concise; customer service is superb and you never have to question if they have your best interest at heart.

I purchased a 2017 Ford Focus back on 8-1-20. I found my car online in GA and had it transferred to Huntsville AL. I was told that the pictures I saw online was the Actual car - WRONG. They tell you this but it is a SCAM. They take a pic of a new car and that is what you see no matter where you find the car. When my car arrived it had huge gouges in the front bumper. They told me they were in the pictures, but they could not show me. Also they promise that your car is inspected-BUMPER TO BUMPER, UNDER THE HOOD, ALL OVER. WRONG AGAIN.

From the start, salesman was courteous, professional, and kind..but after that was all downhill, upon wanting to test drive the car the sales rep said that I couldn’t and had a 7day guarantee if anything is wrong with the car to just bring it back..Well, within the first 7days the car went back for multiple issues and concerns and needless to say it’s been back 5 times in 3 months now for the same returning issues Originally and now the service department says it’s fixed (even though the same issues still exist) and there’s nothing they can do...Definitely would not recommend them for anyone, even to someone else that I wouldn’t like...

0 ⭐️. So disappointed in how horribly I’m being treated for an ongoing service issue @ (CarMax Burbank/Hollywood.) In an economy with sooo many options & COVID-19, I don’t understand how treating any paying legit customer this way, is a benefit to any brand. I know what CarMax’s core values are, so why do so many of your SENIOR MANAGERS specifically at (CarMax Burbank/Hollywood) lack the ability to resolve an issue that has been going on for over 6 months. My customer service experience with this location is saturated with ego from those who “claim” to be helping me. I’ve noticed all the NEW marketing CarMax is putting into the world. Sooo enthusiastic about getting people in the door. Sooo passionate about having a no haggle, transparent efficient buying process and yet Sooo DISRESPECTFUL when the car that you (CarMax) bought & resold to a customer needs service.

Before you buy a car from Carmax, get a Carfax report first. I overpaid by $3000. As far as I’m concerned, they are scam artists. The salesman was in a big hurry to dump this car on some sucker. Me being the sucker. My mistake for not checking the Carfax report first. I will never do business with Carmax again.

I don’t have the best credit in the world, not even from credit or debt, but knew I was looking at less than desirable options. Long story short I wasn’t running my credit multiple times to give the same people the same info just on a different car. The man says something along the lines of it shows as auto finance and you have like a week to run info (don’t quote me) but basically saying it won’t show the multiple inquiries. According to my credit report and multiple letters from the same companies.. Lies! I test drove the 2017 Sonata And the front right tire was low in air, and obviously I bring that up seeing as they replaced the back tires already. Says it’s from sitting etc etc etc.

Purchased a 2018 Jeep Compass for our daughter on 07/01/2020. On the drive home (meanwhile we live a hour and a half away from the Lancaster co. CarMax where we purchased vehicle) on the ride home we noticed a vibration and a loud hum coming from under vehicle when you reach speeds of 45 mph. And above. Contacted CarMax the next day. Was told it is under warranty for 90 days and it still has balance of 3 year factory warranty. Options was bring it back a hour and half drive or to a Jeep dealer 10 minutes from my home. Dealer was the choice.

The sales staff was good but the management and business office stink! After 15 minutes I went to the window and asked if we were going to get to pay for the vehicle today. I then saw the salesman and told him I could take the cashiers check back unless we got some service. After another five minutes I said in two minutes I was going to ask for the manager. I counted the 120 seconds and asked for the manager. When he came I asked if waiting 22 minutes to pay for a car today was acceptable when we committed to buy it yesterday but the vehicle had to be bobbed for fleas. He said he’d talk to the business manager.

DO NOT BUY from them!! We bought a Lexus from them 2 years ago that they said hit a pothole in NYC. That is how they justified the Carmax. So I was okay with that, but to come to find after the 7 days of return. It was not the case and they would not take it back. SO.... They did fix the front end suspension and replaced the front tires with new tires ones. NOW, with this "Cares Act" they are suppose to give 3 months of no payments. They did NOT do that and misled me to that they did. First customers service said they didn't but then a manager was listening and came on to say they did. BUT I had to make the first payment then they would alternate between months.

Carmax sold me a 17k vehicle without properly working air conditioning, and falsified the Md state inspection they provided to me. They cover most issues up or deny that they’ve noticed anything not working properly until after the 90 day warranty period. They are con artists & thieves!

I Recently purchased a Mercedes-Benz from this location. I was so happy! The process took all day and did not get in vehicle till almost midnight. After getting in car I saw a broken console and 25. min later my service engine light came on. Told associate immediately what happened! Three days later I was able to get car in shop. First day they said they would take care of it. Few hours later I get a call asking did I hit an animal.. They said it was blood on car and trim damage. I said how could and 25 min later after pulling off I sent a text about the light coming on.

Bought a car from Carmax yesterday 6/26/2020. Car wasn't inspected yet and nobody caught on until I said something about it not having an NY inspection sticker on it. Well as I am signing the papers they bring the car in to inspect it. Just as I finish signing the last piece of paper, the service manager comes up and says, "We have to fail the inspection. The check engine light came on during inspection and we don't have the correct equipment here to diagnose and fix the issue so we need to send the car to the manufacturer dealerships to have them look at it. In the meantime we will put you into a loaner vehicle until your new old car is fixed." While I am happy they provided a loaner car for me to use I am not happy about having to drive almost 2 hours back to Carmax to pick up my new to me vehicle. Where is this so called 120 point inspection? Will update in a few months once I have had the car a while.

Germantown Tennessee location. Sales person was awesome but that’s the only thing right. Sold us a car with hidden damage and getting it repaired has been a nightmare. Stay away from Germantown TN. They don’t return calls, they are not prompt and don’t care. Had to call corporate to get things done. Took over a month to get anywhere. Also don’t expect to drive off with a clean ride. They will tell you they’re getting it ready and cleaned but after an hour they did nothing. The Germantown Tennessee location is a joke! Avoid like the plague.

Had truck in for water/lead in bed of truck and issues with Bluetooth/satellite/XM or whatever, it is not working. We’ve taken truck in four times and sick and tired, very disappointed and do not have time for the back and forth. Need the issues completely repaired and CarMax need to provide a truck while they keep our vehicle until they figure it out. They should take the truck to a Dodge dealer. Also sent a fully completed survey via email over a week or so and not one word yet.

When I found out that CarMax sells cars that their system (auto track) says have not been in an accident, but Carfax showed it had was shocking and appalling to me. The consumer deserves honesty when making such a purchase!

Their saying is true! Car buying the way it should be. No hassles, no haggling trying to get you to pay more, Price online is price on lot. In, test drive, trade old car, sign papers, and out with my new car in 2hrs.

Everything “Looks” good but calling and getting questions answered is totally different. Everyone wants you to come in. I don’t want to come in right now. Some questions I’m asking should be able to be answered online or by telephone.

The asking prices are a bit much for high mileage cars. The vehicles being looked at started with 2017-2019. Had to drop down to 2010-2014. The info on these vehicles were very informative but the pricing too high with high mileage. Looking at Chevy and GMC SUVs.

I bought a car From Carmax and the experience was very good. Plenty of on-site selections and the details on the website are very thorough. Even when there is no car on site, the website gives you enough details to be worth ordering. The only problem I had with ordering it to be delivered to the onsite, was it didn't have every item on the list, especially cruise control. But the price was right, and I bought it. One other item I was concerned about was my trade-in. They charge too much for the inspection and that detracts from what they gave me for my truck. Their financing is very good. Overall, I was well pleased.

Carmax has a very nice website but I can't comment as to one of their stores as I have never visited one. Very easy to compare vehicles and check pricing of which I found a bit expensive for what I was looking for. Overall a decent site, though.

When we went there no one help us, told us to sign in and go look at cars ourselves. When we were interested in a car we had to walk back in so they could look it up. No help after that. Worst experience.

I purchased my first car from Carmax and couldn’t be happier. I feel like the pricing is fair and the website provides the most important information about the vehicles and updated stock. The prices on the website are what you might find when you actually go to a location.

My daughter and I drove several appealing cars which seemed to have low mileage and attractive looks. We are looking for a medium size convertible which is hard to find. We finally decided on a Buick and the sales force was helpful and courteous in helping us arrive at a decision. My daughter happy with car.

I used this site to find my last vehicle and it helped to save my time and energy, zeroing in on the best value. The vehicle I bought ended up being the one I kept coming back to on Carmax. It saved me the time of having to evaluate if I was getting a good deal or if I should keep looking.

Appreciate your detailed information of vehicles. Like that you guarantee the information that you provide to your customers. Easy to use webpage. Good information. Have not used your site enough to provide more information.

We have purchased our 2010 Chevrolet Traverse at Pleasanton,Ca. We chose the bumper to bumper warranty and it has been a blessing. The Repair Pal has been great when you can't get a service appointment at the dealer. We have had over $6000.00 worth of repairs due to age of the vehicle. Steering rack, transmission pump, replaced flex plates, air pressure sensors, and all but one transmission sensor. And I have 2 more years left on the warranty. My neighbor bought her van there after us and bought the same warranty and she had mechanical issues. She settled with a newer van, less mileage, and smaller car payment. My son then bought his Jeep Wrangler there and his wife got her Dodge Charger there. Everyone has been pleased with Carmax service, though you need to be firm with your needs for loaners during repairs.

It's a good place to buy a car! Nobody is pushing you to buy. However, their financing services are not that good. High interest is not a plus. People is very professional at all times. Quality cars are superior.

Carmax is where anybody would want to go for a vehicle. They do their very best to get you the vehicle you want. However they are upfront with you on credit and that plays a big part in the vehicle you will get. Once you proven your credit worthy they will assist you further to get you into the vehicle you want.

Although several sites attempt to copy Carmax, I have a positive experience with them. The selection is good and the terms of having a car transferred is great. The only negative is that when you go to a physical site, you might have to wait for an agent. Having a lot of physical sites gives Carmax an advantage over other sites.

I was surprised at how expensive used cars with many miles can be. There were many to choose from and you can shop in many different ways... by year, by brand, etc. Too bad the site doesn't offer a better warranty program.

Like the multi point check and the Carfax check. Don't care much for their non-negotiable pricing. Their selection of vehicles is usually good but there is still a certain amount of that sales pressure remaining even if they don't work on commission..

I always use Carmax. After trying others I have found it has better value and more answers for the questions you need the answers for. More details on each car and trusted over others. Given there are other options out there this is the best.

You can narrow your choices until you find 3 cars to pick from, and they are all perfect. If you have a particular make and model, type it in. A maximum price, a maximum mileage, type it in. If it must be red, let Carmax know.

They didn't have what I was looking for and prices for cars seemed high based on other locations I had looked at. I expected the cars to be closer to blue book for later year models.

We traded in a 2020 Toyota Corolla which we were not happy with at all because of physical disabilities we did not expect when we purchased it. The Toyota’s seats were very uncomfortable, no power seats, could not see out the front of the car well and the interior dash left much to be desired. We bought the Toyota in too much of a hurry. We lost money on it with a trade in at Carmax. It was only two months old. We got a beautiful 2014 Mazda Grand Touring with power seats, comfortable seats clear easy to see dash, good vision out the front. Wish the trade in had been better on the Toyota.

I feel very good bout my decision with CarMax! They work with you and there are so many nice vehicles to choose from! Carmax makes buying a car very easy and stress free! The stressful part is deciding what you want!

When I bought my present vehicle from CarMax in 2014, I used their website to compare the vehicle I was considering buying to similar ones listed nationwide. I was able to determine that I was getting a good deal, in terms of age, mileage, and price, on the vehicle I selected.

I purchases a 2014 BMW car from Caravan. I looked at cars from Carmax and found them to just as good. They describe the cars excellently and while I did not purchase a car there this time I found them very reliable.

Carmax was a very pleasant surprise, very easy, very friendly, and shipping a car was not bad at all, we got a great price! From the beginning to the end the experience was great! I highly recommend anyone buying a car to work with Carmax!

They should be more upfront about financing options. Also, someone who had knowledge about cars would be helpful. Lastly, they should try harder to get you the car that you want and not just try to sell you whatever they have on their lot at the time.

Finding a suitable deal online has worked out very well for me. I have used several sites but the Carmax site has been the most helpful for me to find opportunities in my local area. I have had considerable success in the past and can now turn to them with reasonable certainty that I will have a similar experience this time as well. Have recommended it to others and they seem to have benefited too.

If you want a car CarMax is the right place to shop. It has a huge selection and car mileage is not that high. They have the overall best rating and can get you in a car easier. There are plenty of location to go in any area of the United States.

The salesman was very detailed in his presentation, pleasant, and courteous throughout the time. They were willing to research and look for what I was wanting and notify me when they found it. I was given the history of the cars I looked at as well as information about financial arrangements that I could utilize when I found what I desired.

Their interest rates were higher, so we told them we will shop for loans outside and come back next day, sales rep said she was not available for 3 days and they CAN hold the car. After 3 days they didn't call us, so we called them and said we have the finance arranged and we were ready. But they said they already transferred the car to Austin location and we need to find a new car and if we find anything which involves transfer fee they can waive up to 300$, but it's not our mistake. To me it's not good customer service if you can't keep up with your word then we should not buy from them. And I also will not recommend anyone to buy here. ABSOLUTELY ZERO ACCOUNTABILITY!!! THEIR PRICES ARE NOT GREAT TOO, AFTER SOME SHOPPING WE FOUND A BETTER CAR FOR BETTER DEAL. It's NOT Hassle free!!!! STAY AWAY from this place.

It’s really easy to navigate and search, also you can hold the car or ask for a transfer until your nearest store, sometimes for free, in overall the experience is very good, independently you decide to buy or not the car.

They offered me a very good price for my car in writing. The gentleman who assisted me was patient and very fair in his assessment. When I went to negotiate a lease at a car dealer, I was able to use that price to get a good offer for my trade-in.

There are not enough business locations in small to mid-sized cities. Like auto dealerships, the sales staff can be somewhat pushy. The sales staff will gloss over some questions and will try to minimize any defects or shortcomings in particular vehicles of interest. Pricing options are typically good and better than most competitors. I looked and was ready to buy, but ended up purchasing a used vehicle from a local dealership where I was able to verify any defects from the previous owner. Due to the 100 mile distance to the Carmax location, I was skeptical of the reliability of the quality of the vehicle offered.

My friend purchased a car through Carmax and they claimed that there were no accidents and showed through Autocheck. Also the car passed their inspection and 1 year later learned the car had multiple accidents from Carfax. Terrible customer disclosure...My friend contacted the business many times and nothing was done to solve the issue. They have not even contacted my friend for an apology. This is a true story and It has been almost 2 years and no response to date from the company.

Carmax definitely has the best price and very nice to deal with. We did have to travel to Spokane to buy the car, the only drawback. We paid cash so transaction went smoothly. Sales staff were professional and courteous. I would deal with them again.

Carmax appears to be more legit than the other sites, Cars.com. When you go to a dealership, you generally see the CarMax logo. I would be skeptical to go to a dealership that won't have a legitimate logo. Consumers want the confidence when purchasing a car, whether new or used. There are too many scams out that succeed in misrepresenting a product. If the consumer is computer smart, then they know what to look for. You know the saying" Buyer beware".

I just love the company period. I always heard stories about this company was good when it first started. Good prices on all types of cars. From all around the United States I can get a car. I thought that was really good and able to get my daughter a car from another state. So thanks and keep up the good work????

A helpful and thorough way to search for a car. Lots of selection to peruse and not a lot of pressure. Also, the only way to go considering the current lockdown situation. I will consider using this site when ready to trade in.

I think that Carmax is a pretty good site. I have used it a few times and found it helpful. Some of my friends have also used it and said it was a good site to use as well. I found the site was very user friendly.

The salesman were great. Not pushy or aggressive and took the time to show me and tell me all that I asked. The only problem was is trying to service after you buy the car, everything was great but the service is terrible. Only have one key, trying to get another one is like pulling teeth. No matter who you call no results.

Nice website. Lots cars. Like variety sizes. Colorful cars. Great value. Easy to navigate website. Great choice. Cheaper prices. Shopping is easy. Great gift to give someone. Great gift for yourself. Website always open.

Car buying made easy by shopping viewing website before going to purchase vehicle. You know upfront what you are buying by viewing pictures and the price. The website was easy to view by listing cars by year, miles or model and maker. This help you direct it by focusing on your type of vehicle suited for your taste.

Clear and concise car, finance, and procedural information along with well priced and quality cars make this site very valuable and useful. All the information is accurate and makes it easy to decide which types of autos you really need to focus on. Most importantly the prices and quality of the cars offered are excellent.

It's a good website, a little misleading as far as financing goes, as well as payments. It will let you down if you aren't prepared. Overall the website design is nice, and the ability to contact them was a big plus. (If you had any questions).

I think it the site would be easier to use if the filters did not refresh each time you selected an option. For example, if I select the first Make, it refreshes automatically. I have to wait and select a second make, and wait. it would be easier to select all my filters, and manually refresh.

Highly recommend, the customer service was wonderful. They helped me find the right car at the right price. But when it came to options and color. They didn’t have mine in stock. They ordered it to be shipped to my location, test drive it and it was perfect. 7 hrs later and still love it.

Carmax gives a lot of information on their vehicles. They keep up with maintenance records of the vehicles and help you in any way possible. The people are really nice and courteous. If you are in the market, I recommend giving them a call.

I think it is great to go to a site to pick out any automobile you like. My daughter is looking for an SUV for her addition to the family also and I recommended this site to her. This is the site I found my car.

No matter what it says on the website there is no guarantee you will get the deal offered or the deal you want. But it is nice to view the inventory and the features each car has. When you arrive at the dealership you may be surprised by what you are expected to pay and the extras they try to sell you.

Carmax makes it easier for looking for cars instead of going to a dealership. Even if you see a car at a different location they will bring the vehicle to the carmax near you. Buying a vehicle is time consuming and Carmax makes it so convenient!!

Carmax helped me establish a reasonable price for a used Toyota Camry. I also could explore the options available or not available for that model. I could look at safety standards (air bags) and also see if I could afford to upgrade to an Avalon. Most important: no pressure! As a minority woman car shopping in Central Texas, CarMax was invaluable to me having a decent experience buying a good, reliable used car.

Request a Carfax mileage and accident check. Also check car body for previous repair and check for interior wear and tear and don't forget to check tire wear for alignment problems. There is no price negotiation so be prepared to say, "Yes or No," based on book value and condition. When arranging financing make certain you know your credit score and check closely the interest rates before you sign.

This site is easy to use, very informative. Would use it again when I am car shopping and looking for a car to buy. This site is set up to use for user friendly for people whom aren't very computer savvy.

I thought the workers there were helpful and not pushy. I would recommend and would buy a vehicle from here again. The cars are affordable as well. So far so good with the vehicle. I am overall pleased.

Great company with good service. Customers all seem to be happy. Good cars. Good people. Reliable cars and overall most are having a good time doing business with this company and everyone is happy. I give them a ten on scores.

I found the website to intuitive and easy to access. Lots of cars. The pricing is okay. All and all it is a nice site to purchase a car. So do not delay buy a new car today.

Looked at purchasing a car through Carmax, everything went well until I spoke to them about a certain vehicle. I was told they would get back to later which never happened. Everything thing else went well.

Any of the used cars are very clean inside and out. The descriptions are user friendly and plentiful. The photos are clear and many of them. If I would be in the purchasing market I would go and buy the SLK 550. The price is right.

Upfront pricing and no haggling makes it feel less shady. I bought a car at Vandergriff and they tried to charge me $2000 more than the advertised price online. I had to threaten to walk out twice before they finally gave me the deal as advertised. I wasted over an hour dealing with that not to include the stress and frustration. At Carmax we got the car we were interested in at the advertised price in half the time.

Carmax offers top customer service as well as quality vehicles. They are speedy services that does not require you to spend all day at their car lot. They offer vehicle value when buying a vehicle from you.

I really like the website. It is user friendly and has great facts about the vehicles. It is easy to find the price if it is good deal or not. I love the website!!I I always start here looking so I know what is good price range. It is also very quick. It find the vehicles.

CarMax wait time can be lengthy primarily due to the fact they are popular! The wait is worth your time whether or not they buy your car or you trade it in on your new ride. Even if you don’t make a deal with CarMax the information they provide you in your car is priceless! Go and enjoy the visit.

The no haggle pricing is sometimes a problem. People want to deal! Haggle. So my concern is that you are not getting the exact price you want. Of course, I understand do not buy if you are not satisfied with the purchase price offered. You can wait or look elsewhere.

Carmax is a great place to get a car and to test drive a variety of vehicles. Their prices are at a retail price. The problem wIth Carmax is that there is no room for negotiation to get a better price. The price you see is what you get, which is good and bad. Then they try to upsell you on their warranty.

I found a lot of option available here which helps me to search for the perfect type of car for me. I found many article related car in their website which also helps to know and decide the good and bad side of any type of car. I found Carmax gives better deal than others so I prefer and would like to recommend them.

Well, if you don’t have exceptional credit forget it. They have nice cars and alright prices. Curbside pick up and a lot of convenance going on there. Bad thing is you have to have a super high credit score to even try.

I visited a Carmax in Jax FL. I understand we're Covid-19 social distancing but no interaction is not negotiable. I'm in the market for a 2014 to 2016 Cadillac Escalade ESV Platinum model. Customer service extremely important in this process.

Carmax has been a great company to work with. No hassle, no hidden fees, it's fairly quick to purchase a vehicle. I purchased a Nissan their 2 years ago, one of my favorite cars, unfortunately, another car t-boned me and it was totaled. I went back to Carmax and purchased a Kia that I love just as much.

Felt the company and site had good products (cars) but were overpriced. A bit of negotiating would have been helpful. Caliper of cars were good, selection was good. Prices a little high. If I were not being price conscious or had found exactly the car I want I would definitely use this company.

It is a helpful site especially now with the quarantine. It gives you enough info to narrow it down to 2 or 3 choices. The site is easy to use and user friendly. There is a good selection of cars and prices.

This was the easiest car buying experience. The car was clean, reasonably priced and came with a warranty. I walked in, told the rep what I wanted, looked at 3 models, paid and left in my better-than-expected purchase.

I feel the pricing is high and the cost to get a car from one place to another is unreasonable. It is Ok for a place to look but I would never buy from then. I do like the fact I can look and see what is out there.

The sites has plenty and different vehicle. Changes daily. The price ranges are about right and quality looks good. I would recommend to other people and will continue to have people review the sites to people to see and tell others about it.

From the no pressure sales at the store in Portland Maine, to the unbelievable kindness and patience I was treated with at the service desk in Irvine California, this company has been repeatedly good to me! Not only did they work with me when they technically could have told me to go suck rocks, they were also kind about it! Everyone I have ever spoken to at the company has been polite, respectful and kind, including the person I spoke to when I was sick with a fever for two weeks and needed to put my bill off for a month! It was much appreciated on my end as these seem to be qualities that are diminished to non existent. We all put a good face on social media for quarantine but the truth is, out in public, most people are scared and reactive! They're downright mean! So nice to see smiling eyes above a mask or hear a cheery voice on the phone! Thanks Carmax!

Due to COVID, I purchased the car online. The salesman was very nice and helpful in getting my financing and documentation verified in advance. However, I later found that he had never even seen the vehicle I was sold. Despite having an appointment to finalize my purchase, the paperwork was very quick, but it took almost 2 hours to produce my car. When asked about the delay, I was told the vehicle had so many cosmetic issues, they never had time to do the standard detailing, etc. I completely understand that due to COVID, they are operating with limited staff, for their employees' safety, which I support. However, I would have been willing to wait for proper service, had I been told they needed extra time.

I bought a car from this joker in November 2019. I had to take it back in February 2020, March 2020 and April 2020. Right now I refuse to pay any more monthly payment. It is costing me an arm, a leg and my wallet. They refuse to take this junk back. Let me see how they gonna get paid. And I only put 621 miles on it.

BMW Z4 - Covid-19. Right before COVID-19 started, I bought a luxury car at Carmax. Carmax did the financing and took care of everything to make sure that the deal is made. Everyone were so nice, I felt like I got a good deal and that I did business with a great company. Like The majority of the world, I too suffer financially from COVID-19 circumstances. I lost my company and my income. I had called Carmax asking for their help due to the situation. I offered to return the vehicle, since I just got it a few weeks ago. I offered to reduce the interest charges or the get some discount for the car, to be able to lower my monthly payments. To my surprise instead of helping me they said no to everything I suggested and are trying to make more profit on my expense. Each and every single solution I was offered involved me paying more money which does not help at all with the current situation.

It's been less than a year and my car has already died on me! Twice! I went to get my oil changed. Turns out I have a leak and I’ve had a leak since I’ve had the car so I get the test done to see where the leak is but In the process my starter died as well. I think they should be held accountable Co code ring. They sold my friend a car with a shot battery and I’m paying almost 400 a month for my car that won’t even run! I’m very upset and will look into legal action if they do not address my issues. I can sue them for selling me a defective car and I promise you I'll win.

CarMax service has been fantastic. Everyone is courteous and friendly. They are a very professional outfit. Work is done in a timely manner and I have never had an issue with the work done. Pricing is also very competitive.

Definitely should have used that 7 day time frame to simply drive the car over to my mechanic when I bought the car two months ago. Today I had to replace the rear brake pads, the rear brake rotors and purchase 4 new tires with a necessary alignment. Pads were down to 3MM and all tires were worn down to 3/32. Could have returned the car two months ago instead of spending $1392.00 today.

I made an appointment and waited three weeks to bring my car in. When I got to my appointment at 9:30 a.m. they told me they would look at it and give me a call. I heard nothing and around 4:00 p.m. began calling. I could never get through to a person and was forced to leave a message. It is now noon, the following day, and I have called 10 times and still never heard from anyone. This is the worst service on the planet. I would not buy a car from them again and would never take my car to their service department again. If you are thinking about doing business with Carmax, just say NO! David ** Hutto, Texas

Unfortunately, this was an absolutely horrible experience. From the time I went to purchase this vehicle in Davie, FL (4 hours away) on 2/9/2020 until now. I have driven the car for less than 2 days! I was lied about the condition of the vehicle, what would be done to fix it, and god only knows what else. When I went to purchase the vehicle, I asked how much damage was on the car. (Rock chips, scratches, dents, dings, etc) I was told by the sales lady at the Sanford location that they did a walk around and stated no issues. (She later stated it was impossible for a 2014 to not be damaged) which we all know is an IGNORANT response.

Me and my husband contacted Carmax in order to buy a 2015 Cadillac CTS. The first person we went too told us 2000 down. Come to find out that sales person didn’t even keep the application and didn’t put the car on hold. Second person we talked too was in the call center and that person didn’t hold the car. Called back to call center and spoke to Amanda and she resubmitted our application and this time the down payment was 2400. Ok no big deal things happen right. Ok well we told them we was driving from Houston to Dallas to get this car and wanted to make sure that everything was good. Come to find out they could only use my income and the down payment then went 2800. Ok I’m mad my husband is mad.

I was at Carmax yesterday to see what they would give me for the Land Rover I bought in November, yes I've had it for only 2 months. It almost left me stranded while driving from San Antonio to Florida to see my family during the holidays. I couldn't shut it off the entire time because I was afraid the battery would die. Which I had to replace when I got to Florida. I have yet to see any reimbursement money from that. It's been in the shop 4 or 5 times and I just picked it up yesterday after they had it for 2 weeks. They gave me standard textbook appraisal and that leaves me about 9k upside down.

I went to Carmax and found 2 cars that were in my price range and what I was looking for, I was treated very well by the staff and on the 20 of July I signed the papers and drove off with my 2010 Mazda 3, they however did not offer gap insurance on my car but ok. I brought it in a couple of times as for some minor work and was very pleased on how I was treated by the service staff.

I had to dig really hard to even pull one star for this outfit. Although they have some nice vehicles and you can find pretty much what you are looking for online. I found a vehicle in another state, and had an associate in that city look at it for me. Made arrangements to hold vehicle, which they forgot to do, and I am glad I called to check on it. Anyway paid to have it shipped. Told me it would be 4 or 5 days, it was 12 or 13. When it arrived, it had major scratches in the door, so they try to buff out and ended up burning the paint so that both passenger side doors had to be painted. In addition, a body part fell off the car, (headlight washer door) and on inspection I found that there were 5 clips that hold the inner fender well were missing.

I purchased a 2010 Nissan Titan from the Carmax Store in Hoover Alabama. I want to say that the entire experience was wonderful. Speedy closing process and easy financing. From day one the company has supplied excellent service. I recently traded the truck to purchase a 2019 Jeep Wrangler. Had I not gotten such a good deal elsewhere I most certainly would have used CarMax again to make my purchase. Additionally their extended warranty worked great, never ran into any problems getting them to fix my truck.

I truly hate having to give a negative review on any one Company but this one Company (Carmax) really seriously deserves it. To begin my journey at Carmax on the first day ever when I first walked in, I test drove 5 cars I was interested in. Out of the 5 cars I drove that day, 4 cars were in need of desperate repair. One car would not start even when jumped by the salesman. This car was a 2018 Lincoln Navigator priced at $34,500 and would not even make a sound when being jumped. The second car that I test drove was a 2018 GORGEOUS! Honda Accord. The car truly was stunning but the WORST was just about to let itself be known! The Automatic transmission was not engaging in third gear and we had to pull over and turn around and drive 10 miles per hour to get back to Carmax.

After filing online application for a loan and getting approved 2 times confirming all was in order and all had to do was go to store, review the car, pay dep and take delivery. I did that only to be confronted by so called manager who was rude. Jason his name since 2009 at Carmax Doral and told now they want to switch to a new company and wanted 22% interest on a 2017 car.. I GUESS AS THE NAME IMPLIES PAY THE MAX AT CARMAX. Never again. Worst BAIT AND SWITCH LYING company ever/someone needs to suit them. I'm sure a class action against these tactics will yield multiple client. It's fraud to trick someone to come in on a promise then to try to switch them at the last minute. Did not work with me. Not to mention the car was $2000 more than others similar year and condition.

I purchased a 2017 Honda Civic EX-T just after Christmas and with two weeks we almost ruined the engine. The store gave us the car with a loose engine oil cap. We have oil everywhere under the hood and it will require some cleaning. Thankfully the car still runs and we didn’t drive it without oil once we noticed the leaks from where we were parking the car. Let’s see if the store does the right thing in 1) replacing a part under the hood that is filthy with oil, 2) degreased everything under the hood, 3) address all the expenses related to this mishap. I’ve already been given the bad news by someone at the store that my insurance would not cover a loaner vehicle. It’s my expectation that the store would own up to this quality control issue and get the car cleaned and restore, not to mention address the inconvenience this situation has caused; both in loss of time and money. I look forward to posting an update on how they respond to the situation.

I've purchased a TON of cars from Carmax... Dating back to 09. The experience used to be very positive. ALL the cars were clean, had no warning lights and the prices were competitive or better than the dealers in the local area. The sales people knew what they were selling and seemed to have your interest at heart and helped you find the right car as the received no commission on sales.

The person selling me the car was friendly, I give it that much. But I bought a 2007 Nissan Frontier from Carmax that I paid off at the time of sell and I also told him I wanted to get the MaxCare with it. I bought the truck and it only had 111350 miles on it and when I hit 112650 miles something went wrong and it quit running so I was lucky I was in a Walmart parking lot where I work and I called carmax on the gulf freeway where I bought the truck at and told them what had happened so they looked up when I bought the truck and told me I never purchased maxcare when I know I did and told me I was on my own. Carmax is just another glorified buy here pay here lot. I am going to have to get a lawyer and sue for the repairs I guess, I will never buy a car from carmax again and I tell everyone not to either

I purchased a 2011 Jeep Compass for my daughter from the newly opened CarMax in Kenner, LA in October 2019. After having the vehicle for 13 days, it broke down on the Interstate endangering the life of my daughter. The vehicle was returned to Carmax (and I was provided a loaner vehicle), and CarMax had the vehicle in their possession for 3 weeks before being repaired. Once the vehicle was “repaired to their standards”, I took back the vehicle and after 8 days, it again broke down and as inoperable.

I came in to get an appraisal and received an offer of $5500. We didn't have our new car purchase complete so I let the offer elapse. Less than a week and half later I went in and was told I had to get a new appraisal and this time it was $3500. No changes to car, only 50 additional miles, and $2000 drop in estimate. I was given a story about market conditions, yada yada. But this was a scam in my opinion. I will never do business with Carmax again!

I spent $70k on a used Toyota LandCruiser. It had some visual paint defects, upholstery issues, and a small dent. The sales associate assured me it would be fixed by the service dept... ”just bring it back when you are ready.” Fast forward 8 months or so, and I bring it in to be fixed. Unfortunately the fine print says they won’t honor the repairs since it was past 90 days....the “policy.” I clearly made a mistake and didn’t follow up in time, but the customer service was poor and unapologetic. If you are looking for a sterile sales environment where they won’t do the right thing and honor their commitments, then CarMax is the place for you. If you want to buy from a corporation that follows their policies over customer satisfaction, then again, CarMax is the place for you. My experience was at CarMax Charlotte on Independence boulevard. I will never purchase from them again.

Ok let's start out with I'm a bad at grammar so work with me. I found a truck at CarMax that I was interested in, so I get it shipped and drive a hour and half to go check it over. Well we go check it out discuss the money end of it make a deal and arrangements to come back in a week with the funds. Well fast forward my wife calls to let them know we will be arriving when we agreed just to find out the truck has been shipped out and sold. That should of been the dead giveaway to run away. Hey things happen right. I've only wasted 3 hours one day in just drive time alone. No big deal. Well they find another truck that fits the bill and have it shipped in on there fine. I'm not sure how that's supposed to help me since they have already messed up once but hey I'll take what I can get.

I purchased a vehicle and an hour into driving off the lot, noticed major issues with the vehicle. It was shaking and stalling. Since then, the vehicle has been in the repair shop almost 15 times. I asked for a replacement or refund and Carmax refused. I am still having issues with the vehicle and recently determined the repairs Carmax made were done incorrectly. Never buy a car from this oversized pot lot.

I paid off my car in August 2019. Up until that time, my experience had been great. I moved to Austin while still making my payments early every month, and I updated my address. When it came time to receiving my title - nothing. I finally called them in October to see where it was. They told me that they mailed it to my old address where I had not been living for years. Then they told me they would send me a lien release so I could get a title. Why couldn't they just get another title? Anyway, it was supposed to take 2 weeks to get the lien release. Here it is November 19, and I still have no title, no lien release, and no help getting my title. I had to call them again and be subjected to another song and dance. Same lyrics, still no title.

They conned me into paying 50% more than the value of the vehicle. This lemon they suckered me into had a variety of problems from the get go. I reported them to Better Business Bureau but haven't heard back from them and I'm sure they are paid off by Carmax corporation to look the other way anyhow. Just a bunch of crooks and swindlers is all they are. I tell all my family and friends to never go there EVER!

Once again I am reminded of why you do not buy additional insurance when purchasing a car. My wife purchased a Kia Optima from CarMax in 2016 with MaxCare Auto Warranty. The transmission failed at 91000 miles and CarMax claimed it was not under warranty and that they could not fix it due to specialized parts. We had it towed to a Kia dealership where they confirmed it was out of warranty as we were not the original owners. $4200 later, the Kia is repaired. We take the Kia to CarMax to resell it back to them as our daughter has purchased a vehicle on her own. They give us a quote less than the cost of the new transmission when it is only 7 months later with an additional 1000 miles.

Went to CarMax on Sahara, Las Vegas, had a 2019 Chevy Equinox transferred from California with less than 1,000 miles. Had trade and all paperwork done to finally find out you can't buy the cars in Nevada with under 2500 miles. What a blow to us... Why didn't sales people know this before going through the whole process!!!!! Wife finally found another car in California. 2017 Nissan Altima. Had it transferred to Sahara CarMax. Car had to be cleaned up and new battery installed. This should have been a warning to us.

I bought a car from Carmax in March of 2018. And I also purchased MaxCare. As of right now in October of 2019 I have used it twice. Received a free loaner vehicle, and had all $700 of my parts and labor covered! I paid nothing out of pocket both visits into the shop. Their plan is comprehensive and upfront. It’s even refundable if needed. Definitely would recommend the dealer and their service plan!

My son bought a 2010 Toyota Corolla in March 2019! It had 63,000 miles on it! Everything was ok at first but the key fob stopped working about 2 months after he bought the car! So as a present for his birthday, since changing the battery wouldn’t make it work we decided to buy a new one and have it programmed as a gift for his birthday which is October now! He went to Carmax when it stopped working and they tested it but wouldn’t offer to do anything about it! While in the Fred Haas Toyota service department they did a mult-point inspection at no charge and found - it needed air filter, cabin filter, brakes cleaned and adjusted, A Oil Leak at the oil filter housing, and it needs a 2 year brake fluid exchanged! Now today they call us and can’t get the new key fob to program which they have to investigate further which is more money!

This month I purchased a 2017 Cadillac X-T5 in red. My experience was extremely positive. In Laurel MD I met Mohammad who has worked with CarMax for 18 years. I've never had a smoother transfer from my 2010 to my newer model. There was never high pressure & their selling approach was top professional. CarMax even delivered a car with new tires. I waited just one week to have my car delivered from upstate New York. It was exactly what I was promised. I want to thank Mohammad & the entire CarFax team. I will be buying again from CarMax.

Applied online with a representative at Carmax in Houston Texas and was approved. Was told that I was approved for financing of $9,500 with $1,200 down. I asked to change the vehicle to one within the approval of financing and was told that the credit application would have to be resubmitted which don't make any sense because it was ran 5 min ago with the approval, I was just changing to a less expensive car. Then when the representative ran my credit again, per what she stated, it came back that I still needed $1,200 down. This is crazy because the finance company don't get that money. Carmax does.

If price is not a factor this is a great dealership. If price is a factor then all cars are extremely overpriced and carmax will give you the least if you sell them your car (hassle free). I recommend to go to an auction or deal with private parties when buying a used vehicle. Carmax is a reputable place that will have some sort of warranty but in my opinion is better to pay that extra money to have a mechanic checking the car before buying and a repair shop giving it a second look after buying it. In most cases it is much cheaper.

I wrote a bad review about CarMax. Today I received a call from Matt ** the manager. He went above and beyond to rectify the situation. Great job. I would definitely deal with Matt ** again.. Thanks for taking care of what needed to be done.

In 2017 I went to CarMax dealer Sahara in Las Vegas NV, to look at cars. I liked the CLA 250. I drove it, then went inside and bought the car. My wife loved it as well, in 2019 I went back to trade the car. They run the vin # and it come out as the car had an accident in 2016!! And didn't make the trade cuz the car value is 16 and I owed 20 high interest from the start almost 10% very high. Anyways they sold me a car with no accident report then accident report pops up out of nowhere! Went back and forth with customer relations about it.

I would never recommend especially for single moms. They take advantage of you, lie about the vehicles, overcharge, and several added fees. They destroyed my credit making one late payment multiple. I am a teacher and single mom with a car that is falling apart and because they destroyed my credit- I am stuck putting my children in the deathtrap that I was ripped off for.

I would like to inform you of the horrible customer service I received from the business manager at the Tallahassee location. I spoke with the office there to cancel my warranty. He was ok, but seemed unsure of the knowledge he was giving me, as if he were very new to the job. I then asked to speak to his manager so that I can just be sure that the information was indeed correct. The manager then get on the phone and immediately was irritated as if I interrupted his day. I asked him to verify the information that I had been given from the previous person and he gave me some very different info. He was very passive aggressive, condescending, rude and abrasive. He informed me that I will need to drive down to the office (after I told him several times that I live in GA not FL and it's a 4 hr drive) and fill out the paperwork.

I purchased a car from Carmax and although it is supposed that they doing full inspection before reselling, I got a lot of problem including the fuel injection; battery and brakes; not understanding how their cars are prices very high and it is full of such problems and when you call them to get any discount to cover those problems they deal with you very bad. It is a month now and my car is still in maintenance.

Finished to pay for my car. And now can not get my title. Called 5-6 different representative and each explain different. Still without title. I ask question, and they even don't listen that I asking and start answering on something different.

CarMax and the public needs to hear this feedback. 1. They sold me a car with an odometer reading 500 miles more than the paperwork stated. That's not only illegal but shortened the 3000 mile warranty in their favor. 2. Inspection sticker said May, and I bought it in August. I was told this is against their own policy. 3. Within a week I noticed the wipers malfunctioned, the parking brake could not be engaged, and the A/C could not meet the challenge of a really hot day. 3. I took it in for repairs and they ran into trouble. They called me that day (a Friday) saying no manager was on duty and would they call me Monday to explain the unusual situation (they had accidentally deployed my airbags).

Over the years I had heard that Carmax was a trusted company that I could depend on, so when it came time to buy a car I went to them first. I was not ready to purchase a new vehicle and I was aware that they inspected their cars before offering them for sale. I went in and was shown several options and ended up setting on a Toyota Matrix. I had owned Toyotas and they were always dependable.

I was sold a 2007 VW Passat Stationwagon. Less than 30 days after purchase the headliner dropped. I brought it back and I was that it is "Cosmetic" and they would not fix it. I was bamboozled with their "Extended" warranty... I will never do business with Carmax again

In reference to my experience buying a Chrysler Town and Country at Gastonia, NC Carmax... Carmax Gastonia NC. 1600 Remount Rd, Gastonia, NC 28054. 704-691-6529. I contacted Carmax Gastonia regarding the transfer of a Chrysler Town and Country On Sept 1, 2019. I spoke to ** and stayed in contact with her via text. The vehicle arrived and I test drove it on the 10th of Sept., 2019. ** was off that day so another associate went with me to test drive it. I turned the radio off and the air down to low so I could hear the engine. Didn't hear anything that alarmed me. The van seemed to drive smoothly. BUT after driving it we noticed a check engine light on and the sales person (**) said it was probably nothing more than the gas cap not being tight enough but he would "partner" with management to check everything out.

Car Max goes out of their way to deceive their customers into NOT taking GAP Insurance. Here is how they do it. Their sales rep NEVER mentions gap insurance to you. Then they put you with a business rep who gives you a pre-filled contract and tells you it is exactly what the sales rep went over with you - this is false. On this contract, they pre-type $0.00 under gap insurance without ever telling you what it is or why it is at $0.00. They pre-type N/A (Not applicable) under the terms and signature. In this way, they SCAM you into not taking gap insurance. When we called to question this, the manager flat out lied to us and told us it was $0.00 because our bank didn't allow gap insurance. When we called the bank - they told us this was not true. They are a a VERY deceitful company. Don't sign anything until they tell you that You have GAP insurance.

Went to Carmax. Got approved for loan. This was at dealership in Orlando Fl. Iggy my sales rep picked me out a 2018 Kia Rio. Test drive vehicle. Was gonna purchase it. We recently had hurricane Dorian which was a blessing in disguise because I couldn't buy vehicle due to inability to insure vehicle during hurricane. Fast forward after hurricane. Called to get car insurance. VIN number did NOT match vehicle. Insurance company would not issue insurance.

Beware. Do NOT deal with nor buy from Carmax. They use sleazy tactics and cannot be trusted at all. They buy your loan info for example. Then begin to contact you by all means to use typical methods you thought you would avoid to sell you a car. Your loan info will be spread all over so you will get phone calls out of the blue as they attempt to intimidate you to get you to buy. Do NOT do it. Use Carvana for example where NONE of that is done. I bought two from them with ease. NO tricks, no BS, no lies or deception. Stay away from Carmax or don't complain when they con you.

I purchased a 2015 Dodge Dart from Carmax in October of 2018. The car cost about $15,000 on the tag but at signing the price had escalated to $17,000 after fees and warranty, not to mention they gave me a 10.95 PERCENT interest rate. My car note on a small sedan was $297, so I had to get it refinanced through a credit union. Even after all of that, my brakes began to squeak a few months after purchasing the car, I take it to a mechanic and he tells me new brake pads were installed on old rotors. Carmax put new brake pads on to get me off the lot and past the free repairs period. I had to pay almost $500 to get just the front brake pads and rotors replaced. In conclusion, if you decide to buy from Carmax refinance asap and get it inspected within the 30 day free repairs period to avoid a hassle.

I order a 2017 Mercedes Benz from Carmax Tulsa Oklahoma to be shipped to Houston, Texas, which was going to take 15 days. I never received updates on the car movement and the sale person was lazy and lied to me about the car being shipped out. I finally cancelled the deal and did not receive my $300.00 dollars back from transporting the vehicle. I test drove a 2018 E300 with a four cylinder motor in, it was horrible. I can't believe Mercedes Benz Corporation would put a four cylinder motor in Mid Size Sedan. The vehicle had no power unless you put it in Sports Mode. Shame on the company that says "Best OR Nothing"!!!! I will never buy a car from them again and another Mercedes Benz with a Four Cylinder Motor Turbo Charge. Please be very careful when purchasing a car from them. Best Regards, Ray.

I financed a car through CarMax financing department. It was the worst decision I’ve made. My husband and I were going through the process of buying a home when we received notice that his brother was murdered in another state. We were completely engulfed in bringing his body back to our home state and planning funeral arrangements. During this time I forgot to make my car payment. I immediately made the payment when I received a call from customer service. The late payment was reported to the credit bureaus. I called CarMax and explained the situation, I also asked for a goodwill forgiveness for this isolated incident. They were unwilling to assist and told me that I should have called to reschedule the payment to the end of the loan.

CarMax says they will evaluate your car and give you a quote. But this is not always the true fact. After waiting for an hour and the CarMax taking my car for a joy ride, they came back and said that they did not have a buyer so they could not provide me with an evaluation. It would of been nice if they said that before I waited an hour in the showroom. They asked me to return the next day but would not confirm if they would still provide me a quote. This was a relatively antique car, so I would of understood if they said they could not provide a quote before making me wait an hour and after they had fun having a test drive of my antique car. 2 days later they actually sent me an email for a review!

I heard good things about this location, so I wanted to have my car serviced here. However, this was a HUGE mistake! ABSOLUTELY NOTHING went right. First, I was not able to get in contact with the service manager Jason prior to getting my serviced. Over a period of 10 days I contacted him three or four times and he never felt the need to return any of my calls. Even the day I showed up for service he didn’t speak to me or acknowledge that I was trying to get in contact with him. My personal recommendation for him is to be retrained by Tom (store manager).