CarMax Reviews

I purchased a vehicle in March and 1 month after I started having brake problems come to find out it was an oil leak. I need someone to contact me immediately. I’ve left messages and messages I’ve been told that the wait for my vehicle to be seen was months out. How is it possible to have your vehicle services in the condition!!! Spoke to the manager and explained the problem and she guided me to take my vehicle to the BMW since I had my brakes done there when it wasn’t my brake. It is a motor problem!!! I need assistance immediately!!!! Monica **. Horrible horrible customer service at the 13100 Gulf Freeway Houston, TX 77034. Waited over 50 min on the phone for assistance!

Decided to trade my car with CarMax and it has been the worse experience I've ever had purchasing a vehicle. Not to mention I still don't have the vehicle. This after spending the entire day doing everything that was asked of me. Only to find out so many errors were made on CarMax behalf.

If I could give this review zero stars I would. I purchased a 2012 Ford Focus with 50,000 miles on it last October. Nine months and 10 thousand miles later my check engine light comes on and my car starts accelerating on its own and skipping gears. The screen on the dash shows, "Transmission Malfunction Service needed." WHAT?

Updated on 10/9/2023: This is an update to a previous review. When I returned a car to CARMAX on Monday 9/18/23, (because it wouldn’t start 36 hours after I bought it) I was told to expect a full refund in “7-10 business days”. It has now been 21 days and I’m still waiting. Worst car buying experience ever.

I bought this car because it went through a 125 point inspection but after one month, the brake rotors were warped and bad. It is obvious they were patched as an inspection would have revealed this problem with the brakes, yet they patched it (resurfaced the brakes) in violation of DOT specifications. A month after I bought it the brakes were warped and shaking the steering wheel. The text number, which the sales associate THEODORE had been talking to me since I bought the car, went radio-silent as soon as I mentioned a problem. When I got home I called a different dealer only to find out I was within warranty on May 24th when I complained about the brakes, but not later when I complained again.

I financed the purchase of my car thru CarMax. I agreed to allow my credit to be run once. I qualified for financing but they tried to transfer my account to another lender and ran my credit over and over, hurting my credit score in the process. On another occasion I paid for a truck in full and drove it 25 days before returning it for a full refund. After transferring ownership back to Carmax, they failed to send it into the DMV for more than a year. I received bills and notices of delinquent title with penalties. I told Carmax who said it would be taken care of immediately but I received more DMV warnings and threats that the FTB could garnish wages for delinquent fees a year after I returned the truck. I was told they were short staffed and would need to get back to me. Very bad service.

This company should be out of business! I have never in my entire life had such a debacle and stress from trying to buy a vehicle. Ran my credit, approved for a truck, then they sold the truck out from under me and said that I have to get a different vehicle! Called several days and continued to get the runaround about what happened, they ran my credit again dropping my score and raising my approval % to 12.7 instead of prev 11% int. rate. and the down payment went from $1,000 to $5,650 on a $2000 more expensive deal! WTF, I will never deal with these people again and am writing every place online to forewarn others to NOT Buy here, we ended up getting a much better vehicle elsewhere and service elsewhere was 1 million times better than Carmax! They will ruin your credit and manipulate you to SELL you. That's it, otherwise they could care less about your business.

Buena Park CarMax. I reserved a car to purchase. I needed to obtain documents to bring with me asking with proof of insurance for the car I was buying. I had home into CarMax 4 or 5 times to let them know I was still buying the car and was obtaining the required documents. I was already approved for the car with $5000 down which included $3000 from a trade in. When I went to get the car they said my stea appraisal expired and they needed to appraise it again. This time they told me it had frame damage and it leaked which was a lie. I asked to be shown where the damage was or the leak and waiting for someone to show me. Nobody came and they locked the doors on me, they closed. Since the appraisal was half they had to rerun my credit for new terms. They didn't and when I called them to continue forward with the car they had taken it off reserve for me and reserved it for someone else.

I purchased 3 cars from Carmax at the same time. 4 months later I go for an oil change on one of the cars and the guy says my brakes are almost metal to metal. I call CarMax and they say, "Oh well you only had 90 days on your warranty." I paid over 25k on that one car and they stick me on 400$ worth of brake pads.

I have good credit (710), I chose a car on their website and was prequalified for 10% apr, the lady says she will run my credit and call me back. She never did. They ran my credit later, I got an alert from the credit bureau and called them. They offered a credit of 28%! And I said, "Hell No!"

So I absolutely loved my new Mitsubishi Outlander and my sales agent. It wasn’t until a week or 2 later that all hell broke loose. It started with a flat tire, then it lead to thieves tampering with my vehicle to the car running out of gas and possibly needing a jump. The RoadSide assistance agents were so worried about who should pay for what that they missed the bigger picture here.

Carmax is a complete scam - DO NOT buy your car through them. They offered me a 2021 Mitsubishi Mirage for $18,988.00 but when it came time to sign the paperwork the price changed to $35,000.00. I was told by 3 different sales people that my 18% finance fee would be $3500.00 but the paperwork said the 18% totaled to an $ 11,000.00 additional charge. How could 3 different sales people give me the wrong information. The worst part is I paid $400 to get the car insured, went through a headache to get this car registered with my apartments just to end up with nothing. Spoke to a manager named Neil, I asked for the guy's last name and he refused to provide it. Cold hearted and cruel behavior. This company is a straight up scam. I spent 3 days and $400 bucks on this deal just to end up with nothing. NEVER BUY FROM CARMAX!!!!

They advertise themselves as offering the best price for your vehicle. They give you top dollar for your car. This is very far from the truth. I took a Range Rover to sell and they offered significantly less than the dealer. This just proves their advertising is off. A ploy to lure customers and let them think they are the best price in town. Shop around before going to CarMax.

I had a vehicle shipped from CARMAX in Ashville, NC. I paid to have it shipped on 8/4/23, the ETA was 8/7 to 8/13. It was supposed to be ready to test drive by 8/13 but did not ship until 8/8 and it was not ready to test drive until 8/18. The reason I was given was because it did not pass a quality check in which case 2 tires had to be bought and the license bracket was supposed to be put on the front bumper (the bracket was not put as I was told). After test driving I decided to purchase the vehicle (pending cleaning and taking care of some cosmetic things). I was told by the salesperson that the vehicle would be ready by Wednesday 8/23 but I informed her that I could not come back until Friday.

So far my experience with CarMax in Fairfield has not been good. I paid to have a car transferred from another state and received an email saying it had arrived. That's when the communication from CarMax broke down. I have called at least once a day to try to get an ETA on when I can test drive the vehicle. I am a serious buyer and ready to write the check. Unfortunately, this seems to be a very difficult question for anyone at this location to answer. I don't understand why they can't estimate the time it will take them to do whatever it is they have to do and let me know. They do not initiate contact with me and I wait on hold for long periods of time when I call. I understand this is a nation-wide business and they may not really care about the customer experience, but is it not good.

Called 4 times before pick up to make sure I had exactly what was needed. Had to go back home after giving paperwork, only to be told it was not correct, then I found same vehicle with 6 miles more for 5k less with a dealership closer who worked with me not against me, DO NOT recommend. Shop around.

As a clean cut professional who has years of experience with auto sales I can't believe this place hires non professional, non self invested kids for The sales team. As a professional car salesman I will not go near a kid if I'm buying a car anywhere but I find most dealerships are trying to hire non professional kids they can try and mold. Welcome to the downfall of the auto sales consultant industry.

Carmax Garland Location: Goal was to purchase/ finance a 2017 Hyundai Sonata. Spent time with Emily, she approved my husband and acted annoyed most of the time she helped us. She said we needed to bring physical copy of SSC in and to pdf her copies of proof of income, etc. I asked her repeatedly if she could take copies of our docs while we were there, she said we needed to go home and do it ourselves (despite being told prior to bring/ provide docs at our appt). Next day we were calling to get the vehicle insured so we could complete the paperwork and were informed by 4 different insurance companies that Hyundai and Kia were uninsurable due to a very recent recall regarding their key mechanism and high risk of theft.

#CARMAX bait and switch. Beware! #KMX. We decided to sell our company car since we hardly use it any longer. Had my operations manager get some quotes and decided to go local to the Carmax in Wayne. She conveyed all the information to them over the phone, including that the car was wrapped, and that it was a company vehicle. They Told her all the documents that we had to bring in which I did. Upon my arrival for my appointment I was surprised that they made me go to the bank and get a notarized letter that I was the owner of the company even though it was addressed in advance. Not a big deal.

I went to CarMax to purchase a new jeep. New car looks great. The appraisal for my 2017 Honda Accord comes back at 14,000 saying there is a transmission issue and is slipping (approx trade in value for mileage should be 16-18k). Since leaving I have verified at the Honda dealership that there are zero transmission issues! I feel they lied about a major issue with the car as I am a woman hoping I would accept this lower amount. (Currently CarMax has a few of my same model, similar style selling for 20-22k.)

I bought a car about not even a full 4 months ago and my transmission has issues I got the warranty but I want to give them my car back unwind deal and give me the $8000 I put down on the vehicle plus 3 payments. I would never recommend Carmax to anyone. Don't buy there please you will get screwed.

They gave me $13k online offer to buy my Honda Accord, when I went to the Fortbend location to sell the car, they changed the offer to $5k. They misled me as a customer and wasted my day. Extremely frustrating and disappointing. Be careful dealing with CAR MAX

Carmax was very honest and I was very impressed. Gave me $1,500 more than online offer, after inspection. They didn't have to do that because I accepted the online offer. They offered me $8000 more than Carvana, and beat out all competitors.

So, this literally was going to start off as a amazing review, BUT! That has changed! I was referred by a few friends to deal with Carmax, they have great warranties, the prices are great, ya ya ya. I was in the market to purchase my 2nd Range Rover. I currently had/have a sport, and wanted to try out the Velar. Better on gas, smaller, cute, you know! I found a burgundy 2018 Velar S. Was nicely loaded, sexy, rode amazing...good price (not great), around 24k miles...about $51k. Cool...so I drove in from Charleston one day, drove the car...enjoyed it. Completed the application process online, downpayment, etc etc, drove back to Columbia to take delivery!

I am a first time buyer from Carmax. I am extremely satisfied with my experience with this dealership. I've always hated going to the car dealerships with all the games, tricks, and pressure that they put on customers. I give a 10 star to Carmax

They helped pick a car to buy, went through the trade process of selling a car but then switch you to other people who are extremely picky about the info and pics you send to "verify" stuff and when it comes to day of delivery and down payment everything is pointless because your bank isn't covered by them. So they no longer will do anything they said they'd do.

Set up everything online with a rep was approved for Carmax financing, gave me a down payment amount. Sent me the breakdown summary. Took both of my jobs info. I had to pay 100.00 dollars to have the car shipped to the king of Prussia location. It was sitting for a while week. Sent in all my paperwork. Like I said, the rep lady Z sent me a breakdown summary of what I would have to put down and how much my payment would be a month. Sent me another email for me to upload to the insurance file trying to have me get insurance which was 412.00 down. Before I even seen the car in person. So I waited till the day I was at Carmax before to see if everything would be finalized before I spent 412.00 on insurance.

Bought a 19 kicks, took it back due to hard shifting. Just 23,000 miles on it. I asked it be clean before I bought it, no pet hair. I’m allergic. Well pet hair everywhere. I got it cleaned and detailed myself. Week later I took it back 'cause the shifting. Got a 2020 Kona. Well it’s already been in the shop for repairs 3 times. It stalls while driving, stalled in intersection. Brakes and rotors had to be changed as well. Shakes bad while trying to pick up speed to merge onto highway. Took it to CarMax. It’s just got 34,000 miles so they said they won’t fix it. Take it to Hyundai dealership. When I bought it that was never told to me but anyway I took it. Got it back still doing the same. It’s in the shop 3 weeks now as I’m writing this. Hyundai dealership said no loaners. They stopped doing that. It was a lie, when I took it to be dropped off the guy said, "We don’t have loaners at this time." So I told him what the woman who made my appointment told me.

This has been one of the worst experiences of our lives. We hit a deer and totalled our car. Went to Carmax and were sold a Ford escape with a bad transmission. We immediately returned the car and were sold a Buick encore. The first week I noticed the car lagging and stuttering when accelerating as well as there was boiling hot water shooting into the passenger side floor board and burning my legs. We immediately notified the repair center and were told to bring it in. They claimed that there was no lag however they did replace the fan motor for the ac. Lo and behold still lagging. The pedal all the way to the floor and barely getting to 20mph in a solid 60 sec. We were told by a repair center manager by the name of Dallas that even though they couldn't identify what I was talking about to bring it back in regardless of when it got worse.

My husband and I purchased a vehicle from CarMax of Renton in April 2023. We were given reports on the history of the vehicle--none of which mention any accidents or recalls. When I get up to date paperwork from CarMax regarding our sales agreement, an accident and recall appear. (3 months after purchase) I call the store and speak to a sales manager. He pulls up the history report from when we were there in April. He says there is no report of an accident. Yeah. That's what I thought too. I tell him to look at current AutoCheck reports. Oooh, there is an accident reported. He says he'll ask around and get back to me. He doesn't, though. I call back. I talk to a different sales manager. He tells me that accidents aren't always reported right away (on Carfax or AutoCheck). ??? Is that so??? This accident was reported 3 years ago.

The only good thing about CarMax is the 30-day return policy. The first car I bought, the battery died after two weeks. Since it was under warranty, I wanted CarMax to take care of it. While I was waiting for it to be fixed, I found another car I liked. I paid to have it transferred and after it arrived, I found out it didn’t have all the options the listing said and the brakes squeaked/squealed. I think the 125 point inspection must involve standing in front of the car and counting to 125. Also, the first car I purchased— when it was put back up on the website the AutoCheck report listed minor accident damage from 2 years ago. That didn’t come up when I bought it. Save yourself a lot of grief, DON’T BUY FROM CARMAX!

Very good experience. 30 days return policy was the key for me to have a peace of mind. No price haggling also helped making the experience better, knowing that you are getting the same fixed price as anyone else. They were also nice to take care of some minor scratches and re-did the window tinting on the used car I purchased. I think most of their used cars also comes with new tires and quality check. Overall a very good experience.

Participates in deceptive business and financial practices, as well as took a car from a disabled veteran. These guys are all about spamming your phone with calls but unable to leave messages or communicate in writing. Avoid at all costs.

On May 31, 2023 I ordered a vehicle. Paid the transfer fee 449.00 to transfer a 2014 Chevy Corvette to the Arlington/Ft Worth location. No one ever called me about this transfer. Every reach out was from me to Carmax. Vehicle arrived there 06/07/2023 and begin the checkpoint. I was to take ownership/test drive etc no later than 06/14/2023. On 06/15/2023 I was told there was a TITLE issue and that a duplicate title was needed. No one reached out to me still on anything. Talk about LACK OF COMMUNICATION!! It is 07/11/2023. I still have no vehicle. They have the worst customer service in history. This was a birthday gift to me. My birthday was June 10.. I will NEVER suggest CARMAX to anyone. I wouldn't send my DOG there.

PLS save yourself MONEY< yes money could be lost, we lost $1,000+. Save yourself time. Once upon a time CarMax was a good company, good concept, quick, easy, good cars...NOT ANYMORE! They do NOT do any sort of good checking out of cars. You could get a lemon 50-50 chance. AND whoa to those who try to get money back, or exchange, or even get decent, reliable customer service! it doesn't exist. We had to deal with Lauren in the corp office. Yes even the corp office is a full on joke. Lauren arranged LOL for us to get a loaner car. My husband who bought the car was out of state on business. So he kenneled our 2 dogs up at our second home, bought a last minute flight $$$$, rented a car, picked me up and we went to get this loaner car. OH oh not there. The pick up location had no paperwork, and oh oh Lauren was out for the weekend. The day SHE set up this loaner!

This company is a total joke! I ordered a $50k car that was listed with several options and features. Once the car arrived, my family realized many of the clearly advertised features were not present. We went back to the location to explain this car didn’t have several of the clearly website advertised options, and was told not to worry “we will make it right”. So, I won’t go into the extremities “I can if needed”, but they quickly helped us find a replacement that ‘hopefully’ was as described. Finally the replacement arrives, and now they cannot give it to us because they ‘lost/don’t have’ the title and they cannot transfer the replacement ‘slightly less expensive’ vehicle. Now we are told to wait ‘an undefined amount of time’ while they search for the ‘lost title’.

They knowingly sold me a car with a crack windshield, after telling me I had 90 days to get anything fixed that I need to have fixed, But it took a couple weeks and me calling corporate several times, to finally get them to look at the windshield, by then my 30 days had passed, and they know I'm stuck with the car now, So they're refusing to fix the windshield, they they are con artist!

Terrible customer service, worst car loan company. Paid account in full way before month ended and they reported my account as being late. Then the credit department can't provide proof that a letter was sent to correct credit report issue. Was not satisfied with information from the customer service department or the credit department neither the gap insurance department. All of this department offers terrible customer service.

I traded in our Tahoe and drove a Ford F150 off the lot. The experience was painless. They gave us a fair price for the Tahoe that we were happy with and with the trade in towards the truck, we saved over $1000 in taxes. We were very happy with the overall experience.

Horrible customer service. They were not accommodating at all. Tried forcing me to take service appointments dates that were outside of my limited warranty. Even at one point told since I didn’t buy the car from their dealership they didn’t have to be accommodating. Then to transfer me off to her peers when I asked to speak to manager. The associate I am talking about is Jordan. She has a male co worker who was also rude. The whole experience was horrible. By the end they transferred me to head of service Chris who gives me a service date one day before my limited warranty ends while coworkers laugh in the background. Nobody wanted to give last names and the whole experience was demeaning, demoralizing and degrading. Thank you for that experience.

Carmax (Irvine) provided us with a car that cannot be legally registered in California. On December 1st, 2022, we bought a Jeep Wrangler for $35,722. The dealership assured us that the permanent plates would be sent in the following weeks. However, after waiting for five weeks, we contacted them to inquire about the status. The representative promised to check and call us back, but we received no response. Two weeks later, we called again and were informed that the car had been registered in another state, requiring a VIN verification. We took the vehicle back to Carmax for the verification, and they mentioned it would take a few weeks to receive the plates and registration.

I bought and paid off toyota 4runner before, I recently went back to buy. I don’t want to pay down payments. I instead want to pay what exactly my bank gave me. The salesman felt bad right away. Cars I choose in the store parking lots aren’t available they he said. All the sudden the ford expedition, the tahoe prices jumped. I had 36k to spend. Now the expedition and the tahoes are 37,999 & 38,999. They just want e to spend more out of my pocket. I refuse and I left their 4 DMV CARMAX, That 999 and state tax and warranty totaling $4000.00 so if you see a car in Carmax for $20,999 don’t think it’s $20,000. It’s actually 21,000. Now don’t think it just $21,000. Now add state tax $1400.00. That’s is now $22,400.

I suggest being very careful when purchasing a car from Carmax. My business purchased a Ford F150 with relatively low miles. A service code (serious issue) popped up within a few days and I took it in to Carmax under their warranty (after waiting weeks for an appointment), but they found nothing wrong. Then we got the code again and took it in again (after waiting many more weeks) and they told us they replaced some parts. This happened a couple more times. Then we got the code again and Carmax couldn't get us in for a number of weeks, so we ended up at another mechanic who we paid to make the repair rather than deal with the Carmax warranty.

I purchased a car with 80,000 miles on it and after 2 weeks the starter went out and the AC filter was clogged. After passing their 120 point inspection and at after 30 days the transmission was slipping. I took it back to them and they said it was fine and I took it to get a second opinion and they said not only was the transmission needing to be replaced that the valve covers were leaking oil and the CV axle needed to be replaced and I battled Carmax corporate and Carmax store for over 2 months before I paid out of pocket to get my car fixed and still have not been contacted by them to fix the vehicle that should have been covered by them. I would not buy anything from them again.

Want to have no idea how a company can charge so many add on fees? Buy at Carmax! What a bunch of liars. They wouldn't even give me a price on a vehicle they had in stock. They could only give me an estimate. And the estimate contained $1,400 in fees that they say go to the state. I used to sell at a dealer. The only fees that go to the state are the sales tax, tag, and title. Any dealer that tells you otherwise they are lying. Also they would not answer simple questions about the car's history. I was continually told they have no way to access that information. What? Don't these people have computers? Of couse they do. They are just the bottom of the barrel in the car business. "If you want to pay too much, and get screwed, go to Carmax! They will be happy to separate you from your hard earned money.

We are looking for a Toyota Prius c. There are four trim levels of the Prius c. Carmax has a car in Georgia that they claim is a Prius c three. We live in Massachusetts, so the car needed to be shipped - for around 600.00. Carmax has a good warranty period, but you cannot retrieve your shipping costs, once the car is shipped to your area. That's all reasonable.

I purchased a flawless (looking) one owner Lexus GX460 from a Carmax in the Dallas area. Before purchasing, I ran a VIN check for this vehicle on the Lexus owner's site and found it had been meticulously maintained at the same Lexus dealer since original purchase with no issues of concern listed in the maintenance records, so I felt pretty good about moving ahead with the purchase. I realized there could still be issues with the vehicle since it had just over 100k miles. A few days after purchase, and after a heavy rainstorm, I noticed a musty smell and found the driver and front passenger carpets were wet and mildewed under the floor mats. I crawled under the vehicle to inspect the floor pans then looked up at the rear of the engine and saw evidence of a coolant leak where the pink coolant had dried and crusted all over the transmission housing, but it was also wet from fresh coolant. These were two leaks that had been going on for some time.

They offered me $17,000 for my Mercedes and then when all was said and done I only got 12,000. They emailed me about a week later asking me if I want to sell it for $17,000. I will continue to tell everyone not to sell your vehicle to CarMax.

I would love to say thank you to Sam over at the Carmax in the Tampa area, he was amazing and helped me trade my car in for an another car, Sam made the process so simple for me, I will definitely be buying more cars from you. Thank you Sam.

They bait and switch. Sell you a car that is defective. You take it back within 7 days of owning it and they spend an entire week "diagnosing" it. It's 2023 not 1970. A computer tells them exactly what's wrong with it. When you tell them this they then say, "It's just extremely busy here." So, you lied. "We will call you tomorrow." Then they don't. Another lie. "We will take your car to a repair facility that works on foreign cars today." When you follow up, "We didn't. We were so busy today." Another lie. LIE, LIE, LIE. It's all they know how to do.

Do your due diligence with CarMax. Recently spend $200 to have Carmax transfer vehicle from Pa to South Portland, ME CarMAx location and reserved same. CarMax "No haggle" price for 2021 Toyota Rav4 XLE Hybrid with 16,000 miles was $36,998. A new 2023 of same model identically equipped including all delivery, handling, and processing fees from Toyota is $35,617. The cost of a low mileage two year old vehicle $1,381 MORE than identically equipped NEW 2023 model from Toyota dealership. Beware!!!

March 30th I viewed a Pathfinder SL with 21,000 miles on it for $30998., online and scheduled an appointment for the following day. Friday I drive 90 miles one way, arrived early, chat with the salesman, and take a test drive. Ok, they don't haggle on price, question Ayman ** on what is a Business License Tax Fee? Explains is a fee they charge for business? I'm not a business. Then going over the contract I notice the mileage is 24,768 and ask why is it so much higher than advertised? OK pay it or don't buy it. That's what it is.

I purchased a dodge ram 1500 from CarMax. They ran my credit and qualified with no problems. I also had to pay $199 for a vehicle transfer from central Florida to fort Lauderdale fl. I waited several days then I called CarMax at Fort Lauderdale location for a status. They told me they sold the car to someone else. I stated how can you sell a car that you had already sold to me. I also asked that they ran my credit, which shows as a hard credit search on my credit report. They didn't even call me to inform me, I had to call for a status. VERY BAD BUSINESS PRACTICES.

I was buying a new car and wanted to trade in my existing vehicle. The dealership offered a 20% lower price than CarMax's instant online offer. So, I sold the car to Carmax. It was super easy and took all of 40 minutes. They honored the online offer after a quick inspection. I am very happy with the entire process.

Company reimbursed me for the cost of new tires. I was satisfied with that.

First I get a car transferred. Once the car was at the location I was told it hasn’t passed inspection. But they would not give me my shipping fee back. Ok, then I find another vehicle that I liked. Submitted the application, got an approval I was comfortable with. Sent all the required paperwork because I wanted to do express pickup. The following day I received a call saying there was a glitch in the system so my car was taken off reservation and someone was in the process of buying it. I go online and the car is still listed. I called back and was told it was still available. It was put on reservation again and was told someone will call me within 72 hours to schedule my express pickup.

I applied for financing online and when I received the email it was approved, I was excited and thought it was going to be the most stress free car buying experience I have ever had. I was wrong. I drove over an hour to the Springfield, MO lot and when we had just gotten started, they told me they were having trouble matching me to a financing company. I had a trade in and cash for a down payment and they kept telling me I needed more. After explaining for the 10th time I didn't have more than what I was offering and I was threatening to walk out, they "conveniently" found me a financing company.

CarMax is a complete disaster and I would advise anyone to stay away from them. I've tried to purchase or sell a car with them multiple times throughout my life, from the age of 18 to 37, and each time I've been left with a negative experience. Despite having cash, good, ok, great credit, and flawless payment history. I've been approved and then denied or swindled in person. The vehicles they tried to sell me were horrible and the customer service is always dry, rude and unpleasant. I always come prepared with all my paperwork, IDs, insurance, etc., but it never seems to matter.

I reserved a car to be transferred to our local Torrance, CA dealership on Jan 8 and it was supposed to be ready Jan 14. It is now Feb 8 and still no car and ZERO helpful updates from CarMax. I have called their service center (who are clueless) and the Torrance dealer several times (AJ or KJ) only to get vague answers and a promise to call us back (which never happens). I then had a customer service person (Kayla) reach out with a promise to contact the sale manager at the dealer and then heard nothing back from her either. I'm starting to think they lost the car. I have had some good experiences with CarMax but this one is terrible. Come on CarMax Torrance!

I have bought, sold and traded cars with CarMax many times through the years. My wife just traded a 2019 Lexus NX300 F-Sport for a Mercedes GLC300. The Lexus was purchased at Carmax in June 2022. Their online offer to buy or trade it was $31,000. NADA and KBB both stated trade-in value at $34,000 on the low end. We were offered $34,000 at other dealer's site unseen. I told them when we tried out the Mercedes that we would purchase it if they could be more realistic on the trade value. They refused to up the offer even though the Lexus had a special package they claimed was not available as far as value. Funny thing is we paid for the car having that package when we bought it in June 2022. I left Carmax that day without trading because I knew what they were doing.

I've purchased and traded in 4 or 5 cars at CarMax and my last experience was the worst, and definitely the last. They may be the # 1 auto trade in place, but their customer service is down at the bottom. The car I ended up purchasing is filthy, they never properly detailed it, and it has warnings from the Navigation system they never cleared. It's been over a month and I still don't have my refund for my CarMax. They had a good thing but it is now gone. They suck and you will read this, go anyway, and regret it. Promise.

I sold a used car at CarMax. I got an online offer in five minutes. The offer was 50% more than three competitive offers, including the dealership (not CarMax) from that I was buying a new car. I went to the CarMax location the next day. I was in and out in about an hour with a check for the full amount of the offer. It was easy, quick, and painless. Great customer service!

I never thought I would buy a car online, but when I totaled my car just before Christmas, injured my shoulder and couldn't drive for one of the two weeks my insurance provided a rental car, found myself in the middle of a full scale blizzard and no dealerships within 60 miles of me had any inventory in the two cars I was interested in, I searched Carmax and found the exact same car I had totaled with a few modifications (better color, cloth seats - which I prefer for dogs) and it looked brand new, I was hooked.

They sold me a lemon--it's been to the auction 3xs and it's 2yrs old! Look closely at the alignment of the vehicle BEFORE leaving. Check the number of owners and how many times it has been to auction on your paperwork. If it doesn't feel right, it probably isn't. Absolutely horrible experience from the 1hr hold time and kids in the background when you call Customer Relations to no availability in repair shops (within your 30 days) to a Sales "Manager" who gives you all the reasons why YOU don't want to return the vehicle (only trying to wait out the 30 days). It started with an 8hr bus ride to pick the vehicle up and "oh it's just cold" when it sounded like a semi-truck at start-up. Wind blowing directly on me from a replaced door and burning smells on the drive home. I was terrified I wouldn't make it. Finally, I get a good look at it and the front is unaligned and two windows are after- market.

I called at 11:36. The ETA for roadside assistance was 12:54 at the latest. It is 2:23 and I am still waiting. This exact thing happened the last time I used them. This is false advertising, I paid for a service that is not happening.

I had to look into my MaxCare warranty that is offered by CarMax, due to a friends experience. If you have MaxCare Warranty I suggest that you look into your warranty. Carmax is selling warranties under false pretenses. My friend purchase a Ford Fusion from Carmax with MaxCare. Six months into his loan the car shut down. MaxCare repaired thousands of dollars worth of damages. That was back in June 2020. Now we are in 2022 and as to date CarMax Warranty AKA Fidelity has repair $9,000 worth of damage, and that not due to any accidents of any kind, come to find out that the extended warranty that was purchase up to 125,000 miles has a Cap and will not repair any damages that is more than the car is worth.

These people are RUTHLESS! After my 2012 Honda Accord's engine seized from "excessive oil consumption", I talked to 121 people over a year and a half and NEVER TALKED TO THE SAME PERSON TWICE! I just found out about the Class Action Lawsuit in California with Honda Motors Excessive Oil Consumption. It affected over one million cars. How come nobody at CarMax of the 121 people I talked with after my 2012 Accord exl v6s engine seized mentioned it? The $7000 engine was no concern of theirs. They continue to post a balance on my credit report of $750 and that they had to "Charge off" $6,480 when they repossessed my car and sold it at auction for $6,800 which was $4,000 less than the bluebook value! I even got a call from Bill Nash's secretary after I emailed him. She said she would help me, and to expect a call back in 3 days, but like the other 120 people I talked with, I never heard from her again!

When I first bought the sonic Chevy it had no thermometer. I drove it for a couple or few months. Not even six months and it began to leak. I took it back and they tried to tell me my 90 days were up already and I had to pay but I called right on the 90 day. They said an extra day had to be counted because of how many days there were in that month. If I bought it on the 26th 90 days would hit the 26th mark which when I called in was 90 days later right on the 26th mark. I felt like because I’m a woman they sold me this lemon. My car made a clicking sound when I first started it. I thought it was normal but several people told me it’s not supposed to make this noise. They supposedly had fixed the leak but two weeks after I got it back it began to leak again. The service department told me to take it to a Chevy dealer.

I’ve had many cars and it was always a easy process but after dealing with the CarMax In Nashville Tennessee it makes me just want to buy my future cars with cash only and just pay for the whole car out of pocket. Well on last Saturday Dec 10, 2022 I was approved to get a car from carmax. I was approved by having to have a co signer. OK cool so… Myself and my co signer had to submit documents which we done. After submitting all my documents then I got an email everything we submit was cool so Boom! I get another email stating we need to submit more documents. I submit those documents then get another email stating we completed everything. The process was just repeating itself.

Do not buy any car from there. It's totally scam. I wanted to finance a used car with my good credit score. They gave me a price online which I was totally satisfied and affordable. Willing to get this but when I arrived at their showroom and talked to one of their customer representatives, the whole game changed in less than minute. My APR increased and down payment was incredibly high. And they don give a ** to online rates. And their customer service was so bad. It was in Dulles, VA. They didn't bother me to help get the car. They were like, "We really don't give a damn about customer, if you need car get it as under our term right away."

They want me to come in and co-sign for my son, won't do anything online. They are not close by. Then I give my son a check. They won't take it. Then they need me to ePay and that is a problem. This has been going on for weeks. I sold my house recently and it was easier than this. I signed and mailed a few documents, then everything was via wire transfer. This is just a car. I will never ever in my life deal with these idiots ever again.

After weeks of looking for a car on CarMax, I ran into a 2013 Volvo that was described as a great buy! The picture looked great, no issues, under 80.000 miles. I paid the shipping $199.00 and picked up the car in Fremont.. when I was driving home the car had a real bad alignment and kept going to the right, I also noticed that the passenger seat had lots of cracks on the leather, when I pulled on my driveway the batteries sign came on telling me that the batterie needed to be replaced!

My story is long, just don't buy a used car to be cheap. Go get a new one -

Let me tell you this was the worst car buying experience I’ve ever had to deal with in my life. My father, as well as my sister, had purchased a car from CarMax and they had no problem. Well let me tell you going to Carmax is the same as going to a regular dealership. They will either try to finance you or they will reach out to other banks to assist you. My situation was different. CARMAX did not want to finance me through their corporation, but they found another loan company so I paid for shipping which is nonrefundable from the car to come from one location to the state that I was living in. They told me once the car got here, they will call me to come take a test drive and do paperwork.

I took my son to buy a 2018 BMW 740 I with only 2900 miles. He purchased a car in April 2021. We demanded a Carfax but we’re given an auto check instead. The car salesman Peter assured me that that check was just as good and the car had absolutely no accidents. November 11, 2022 we took the car to another dealership to get an estimate on a trade-in value and they alerted me that the car had been in an accident. They used car fax and the accident was from 2018. This accident reduces the value of the trading by thousands of dollars. I reached out to Carmax for them to rectify the situation and they told me there’s nothing they can do. Buyer beware. I have bought 6 cars from Carmax over the last 18 years. I’ve never had a problem. This is a first but they should’ve done something to make it right.

Dealing with Carmax in Burbank has been HELLLL!!!! They shipped a $32,000 car. When I came in for the test drive, the vehicle was scratched, not barely but deeply scratched on the back and front. When I spoke to the manager, Mike said he said, "well, it is a used car!!!" I asked for some sort of discount and was told No because it's an easy remedy. I asked if it was an easy remedy and why wasn't it fixed before my arrival. I was informed because it looks fresh. Ok, if that's the case, no one did a quality inspection? Terrible customer service! I have two additional experiences that perpetrate the disdain and lack of customer care Carmax continues to have. Avoid at all costs! My journey and experience have been the epitome of go ** yourself. The only reason I found myself trying is that I've bought my last 2 cars from Carmax, and I'm not casually browsing.

Was I ever wrong! I bought my truck with 89k miles on it. Carmax sold me a 150k mile warranty. I thought that was in addition to the 89k miles already on it. So I was a little shocked when I took my truck in and found out the engine was gone and my warranty was no good. I had 152k miles on my truck. I drove it 63k miles. I am no longer a Carmax person. I thought they were great... not anymore.

Had my 2019 Volkswagen Jetta that I bought from Carmax in Tinley Park Illinois towed to the same dealership to be serviced. I bought a battery and put it under the hood but didn't connect it. Explained there was no power and left it to be serviced. I get a call from service rep named Pria telling me my battery was in wrong. Explained to her that I never connected it. She said the battery that wasn't connected when I left the car shorted out the wipers and dash. Said I had over 100 codes pop up that needed to be fixed. I told her this wasn't true. The car was bought in cause the computer was not allowing the car to drive the way it was supposed to. So after talking to her manager I was told it would be going to Volkswagen of Orland Park to be serviced.

I'm very dissatisfied with CarMax at this point. The only highlight of this review is that I bought an extended service plan with MaxCare. Now, I bought the car back in December 2021, and in mid-January 2022 the car started making a squealing noise and a burning oil smell inside the car. The transmission was not operating correctly. So, I took the car back to CarMax and I had to leave the car there for a week. They did give me a loaner vehicle which was uncomfortable to drive. So, I left the car in front of my house and used my wife's car. Just imagine you buy an SUV and after the first month, the SUV started squealing loudly waking up your next-door neighbors. That is an embarrassing moment on its own. Then to have to wait one week just to find out they didn't fix the issue with the squealing.

Being nearly 70 years of age it should come as no surprise that I've purchased more than a dozen cars for personal use over nearly 5 decades providing me with significant prior buying experiences. This one is the worst. I've never purchased thru Carmax previously but friends with a couple who have purchased thru Carmax twice in Atlanta, Georgia and recommended the company. So I thought I give them a chance. After browsing the online site and doing online research and driving a rental car of the same make and model I decided to take the plunge and give them a call. The car we desired is a Cadillac XT5 and Carmax has one on its lot in Ft. Lauderdale.

Purchased a car the beginning of August. Against my better judgement I agreed to use their "deal" where you sign up for their financing and then find your own and switch to that. I called my bank up gave them what information they needed and they took care of the rest. Over two months later I start receiving calls from the finance department saying my payment is late. I find out that the agreement they made with my bank required them to change the title and send it to my bank before they would send the check.

I have traded a car & bought a car, which was not up to my expectation so I paid for another car to be shipped within Florida, salesman said 3 days, well it's 7th day now, they never called when I called they were very fuzzy about even letting me test drive the car, spoke with Sales Manager "Orlando" who refused to give his full name, completely refused to give me updates, time frame and disconnected my call twice. At this point all I want is to get my 1st car back and take my business somewhere else, Carmax at Fort lauderdale provides pathetic service, be careful dealing with them.

After we went through the painstaking process of filling out a credit application in order to move forward with the process, we then paid a deposit to secure the car and have it transferred to our local store. We waited patiently for a whole week for the car to arrive, but never heard a word, no call, no email, nothing. I called to inquire, got a "uh-oh" then placed on hold, then was disconnected TWICE. No one tried to call me back, even though they had my name and number pulled up. They wanted to pass the buck and let someone else deal with my issue. Finally, on my third call, and after begging not to be placed on hold, I was informed that "I" had cancelled this order. I DID NOT CANCEL THIS ORDER.

The Hulu ad makes zero sense. And it is super annoying. I now hate a song that I once loved and you turned me off from ever considering CarMax. If you got gold everywhere why even use CarMax. Plus we both know that after financing and such the renter takes a hit making you the only one that would deal with them. And it's not going to be a full refund. You're taking mileage and such out of the original price. So again they stuck with you. It's such a shame and that song is a dead giveaway along with that stupid ad.

I bought my car 3 months ago. The brakes are squealing BAD. There is also a light out in the back. I paid $3000 extra so I have MaxCare deal on my car for three years. They won't cover fixing the issues.

CarMax refuses to refund my $250 Reserve vehicle payment. First part of August 2022, I paid a $250 prepayment fee to reserve a car and have it transferred from Wichita to Memphis for purchase. The Rep repeatedly stated that my $250 deposit would 'Reserve' and transport the vehicle. I was emailed an online link and I completed paperwork, including all my contact info, home landline phone, cellphone, email, etc. Via email, I was provided confirmation of my successful completion which stated vehicle would be ready for my inspection by Sept. 1. I received multiple emails referencing delivery, financing, trade-in, etc. However, I never received any communication via email, voicemail, caller ID'd phone calls, or ID'd texts stating vehicle had arrived and available for pickup.

The Tulsa location is the worst business I have ever associated with. They are all shady. They sold my husband and I a SUV and then a week later said the bank denied our loan, called the bank and they never denied our loan. CarMax Tulsa called us liars and said we don't know what we are talking about. If you live in the Tulsa, OK area, I would consider taking your business elsewhere.

08/26/22: Paid $199 to have a 2014 Porsche Cayman S (WP0AB2A89EK190214) transferred from Kansas City, Kansas, to Birmingham, Alabama. Listing did not mention or picture any significant damage to the front end--although I did locate an additional damage record using CarFax that CarMax's history documents did not mention. Waited over a week for the car to arrive then drove two hours to Birmingham to see/purchase the vehicle. When I arrived I instantly noticed front end damage and nearly peeling paint on the front bumper in addition to a smashed fog light/grille. Once again, CarMax's post-delivery "quality check" made no mention of this nor the salesperson I spoke with numerous times before traveling to pick the car up.

I will never purchase a vehicle through CarMax again. I bought a Chrysler 300 from the Spokane location. Right away there were problems with the seat belt alarm not turning off and the horn not working, which shows me they didn't do the 125 point inspection they claim to offer. Issues were fixed at the dealership. Drove the vehicle home. After a week a terrible grinding noise started. I called the office and said I wanted to ship another Chrysler up from Utah to replace the one I purchased. My predicament was that I work at sea and was leaving in two weeks. The dealership assured me I could have my wife do the vehicle exchange as long as she has Power of Attorney (which she does) and pay $300 to have the vehicle shipped to Spokane. Paid the fee and waited a couple days.

CarMax sells MaxCare extended warranties and MaxCare does not do what they say. They tell the repair shop to tear down the engine to find an intermittent problem with the turbos and you have to pay for the estimated $500 charge to do the engine tear down. What kind of extended warranty is that?? CarMax is running a scam selling these ETs knowing that MaxCare isn't a reputable company.

I went to CarMax located at 3611 Fountainhead Drive San Antonio, TX 78229 on Monday 22 Aug at 2:30 p.m. The salesman ** was great. However, I questioned a few of their charges (such as Dealer’s Inventory Tax $$51.26). I explained that a customer should not be paying the Dealer’s Inventory Tax. The salesman was not able to remove the amount and asked several different wile if it could be removed, all staff members said no.

I sold my Toyota Tacoma yesterday, the process was easy, quick and pleasant. They honor their online offer, so I got paid right on the spot. Their offer is better than Carvana, better than TrueCar.com. I strongly recommend people go to Carmax if anyone need to sell their vehicle. TrueCar would offer you less money, and when you go to a participate dealer, they don't honor their online offer, not even take a look at your vehicle. It is more like a scam. So please don't waste your time to try.

Rude, inconsiderate, disrespectful, intimidating, discrimination against women, unauthorized abuse of your vehicle to get absolutely zero response and CarMax does not care about military families. They do not. Go somewhere else.

I went into the Beaverton CarMax location after waiting 3 weeks for n appointment. I was second on the list for cars to be seen that day as my time slot was for 8:15 a.m. I was quoted it would take roughly 2 hours. Total time of me being there was 5 hours and 8 mins. For A.C. Check, speakers balanced, and inspect tires. No associate called or informed me it was gonna take this long. At the end of the appointment, the service dept. told me that they had put 2 new tires on the back of my 2017 Camry. When I got home, they had lied to me and no tires were out on. Management has authority here as I have spoken to 7 associates who work at this location. I advise people to stand clear of the CarMax (Beaverton, OR) location.

Before I purchased the car they made promises that induced me to travel for a day to close the deal. Once I was there they would not follow through without further action on my part that I was not previously informed of. Their failure to fully inform me of financing requirements caused the deal to fall through and I incurred several hundred dollars in losses from their negligence and misrepresentations. Their attitude was not one of cooperation or efforts to mitigate the damage they caused. Rather a "sorry we should not have said that" was as close as they came. Respect for the customer is of no importance to them. They are the epitome of the stereotypical used car dealer who takes advantage of the customer whenever possible. You cannot trust what they tell you.

I found a vehicle on their website and drove down to their store in Urbandale (Des Moines) to check it out. Found it just as described, other than a small defect that the SALESMAN pointed out to me. Said they would take care of it, no problem. Drove it, loved it, bought it and drove it home, full tank of gas included! Got a call a week later to set up the appointment to fix the issue (a tack weld on the fuel filler door hinge was broken loose). If you love to haggle, this isn't the place for you. If, however, you just want to know you're getting a fair price and that you will be dealt with as a fellow human and not just "a sale", then this is a GREAT place to purchase a vehicle.

I have had two warranties. The first was a blessing. This time, I have to pay for my own rental and be reimbursed. THE WHOLE POINT OF BUYING A WARRANTY IS TO NOT BE HASSLED WITH THIS OR PAY FOR IT. I don’t have money to cover the rental. My car was supposed to be done 3 days ago and I keep hearing tomorrow tomorrow tomorrow… it was fine when I dropped it off because I was on vacation. It’s inconvenient now because I have no way to get to and from work on an acceptable time frame because my partner's hours are way different than mine. Be warned that unless the shop is Carmax or they offer their own rentals, you have to take care of it yourself. Thanks for literally nothing.

We purchased a 2010 G37 Infiniti from the Carmax located at 4400 S Interstate 35 Austin TX 78745 in May 2021. The salesman raved about this car's condition and it being accident free. After registering the car, we later found out that the car was in an accident and that the damage was rated as moderate. This is very deceptive and very unprofessional. We called and talked to a sales person who stated a manager would call us back, but to date we have not heard back.

HORRIBLE company. Was a long drawn out process to begin with. Over-priced car and now they won't allow me to make payments. I can't make a payment OR set up autopay. I believe they are trying to get me to default on car loan so they can repossess. I am forced to refinance through another company so I can make payments. It's for the best, their payments are $600 a month and much lower with new company!!

First, a big shout out to Wayne, at the Edison New Jersey CarMax! I bought out my 3-year lease, 2019 Kia Optima Turbo. 5,000 MI and in excellent condition. Got a lot of offers from other places, but some of them were ridiculously lowball, KBB & Edmonds use dealerships and I despise sleazy dealerships!! I did initial research a month before actually selling it. The best offers were from Carvana and CarMax.

I have bought many cars over the years with CarMax and written good reviews, however due to a business model change, I will probably never do business with them again. I decided to upgrade my suv and got a good offer from CarMax. Based on the offer, I found another suv but had to pay the transfer fee from a neighboring state. This used to roll over into the car purchase but now is a convenience charge. I offered to go pick up the car but was advised that it would be less hassle to have it shipped due to registration logistics. The very next day I received an email stating it had shipped but there were no more updates for several days. It actually looked like it was sitting at my local store but I’m not sure where it was because the sales guy was vague when I asked him and it appeared he had no better idea about where it was than I did.

The whole thing it's another wealthy corp.,taking advantage of needy. The only thing that it's true it's 30 day money back, but in the form of a check that forces you to open an account with Wells Fargo. They won't cash it At All. Beware. They have been told to only allow customers that are going from Carmax check to only open account and not cash the check. One way or another one institution or the other. Bottom line they're going to try to pinch your hard earn money no matter what, and that's to add insult to injury because the majority of vehicles that they are selling are close to 100,000 miles which means that at some point during the first year, year and a half you're most likely gonna have to start investing in fixing manufacturing flaws.

I have never written a review before but wanted to share my experience. Found a car I liked on Carmax website and put a hold on it to test drive. Received confirmation email and received multiple texts to call and verbally confirm. I called from work and spoke to the agent who again confirmed and said she would send me paperwork and call me that evening. Made plans to purchase car and arrange ride there to buy. No call, nor paperwork was sent. I called back that evening and was told vehicle was on now on hold for someone else. Apparently their holds and reservations only work when it benefits them.

My June 2022 experience... purchased a vehicle 30 days ago. There was a need for some cosmetic repairs and some safety items including a malfunctioning seat belt, worn tires that were not street legal, and malfunctioning blind spot indicators. They're happy to sell you a car and tell you there is a 90-day warranty. I spent a month trying to get hold of a service supervisor for the repairs. I called and no one in their service dept. would answer the phone. I tried to leave a VM and a message said a message could not be left since the mailbox was full. This went on for 1 month. I asked for a service supervisor to call me... never happened. I stopped at their location 5 times to speak to someone.

The store in El Paso TX is absolutely terrible. Poor service and very unorganized. I was sold a car that needed a new transmission and had brake issues five days after purchasing. I am in the process of returning the vehicle and I can never speak with the same person, I always get forwarded to someone new. This process has been ongoing for over two weeks now. Worst experience I have encountered.

I just purchased my 4th Care from my local CarMax. I have always dreaded buying cars. However, each time I received care from CarMax it has been a fast easy experience. I have always felt I got a fair price, it only took about 2hrs max. Maybe, more importantly, none of the cars I have gotten from them have ever had mechanical problems. They have run great. I will almost certainly buy my next care from them as well.

At 8:18AM on 6/14/22, I executed an online reservation and transfer request for an SUV from Ontario to Escondido CA. I received a confirmation email from Carmax at 8:14AM that I had indeed reserved the vehicle. After spending at least an hour on the phone with financing and sales, at 11:15AM on 6/15/22 (+24hrs later) I was informed that another customer was in store and purchased the vehicle at the same time as I was going through the process of reserving it.

I rated this company very low for the simple fact that during my car buying experience with this location 6375 S Semoran Blvd Orlando FL 32822 with the salesman, **, the Manager ** when I picked up my vehicle on 05/21/2022 was with the Retail Service Contract that no one cared enough to explain to me and go over every detail of that contract with me prior to my purchase and pickup.

This is my third CarMax vehicle purchase and I must say that this time was very pleasant. My salesperson, Mr. Levin ** was very knowledge and friendly. The process took around 4 hours and I am happy with my new vehicle. I was given a fair trade offer and I would definitely purchase another vehicle from CarMax in the future.

Please consider twice when choosing to do business with this company and this location specifically. I will not document my experience in details as it was one of the worse customer experiences I have ever had in my 62 trips around the sun. If I could give negative stars I would. Situation: Selling my car to them via online quote. I setup an appointment (arrived early), had all the documentation and nearly 6 hours later and I swear 10 different people, I finally was walking out the door! Staff: All seemed friendly but no one and I mean NO ONE took ownership of my visit, leads me to the process....

I graciously need some advice. In August 2021 I bought a car from Carmax Germantown. We have absolutely love the car and I was going to give it to my daughter. I paid half down and financed the other half. The only problem is that a month after I bought the car I expected to get the new license plate that I had purchased. When I called, they said they couldn't get the license plate because I had transferred the car from another dealership up north and for some reason, the papers were not signed off on correctly and they didn't know when they would be.

Most people don't write reviews unless they're unhappy with the service. I am an extremely happy customer. Carmax offered me 4k more than the KBB for my 2020 Ram 1500. I didn't believe the offer and almost changed my mind thinking that there would be a bait and switch once I got there. Or at minimum, try and sell me one of their cars. In about an hour I was out of there with a check in my hand in the amount of the promised quote. They didn't try to sell me a car or offer less, once I arrived.

Within two months the car care was returned three times with electrical and mechanical problems. I asked to return the vehicle back within the 90 days guarantee, however, every time I was assured it will be taken care of and will ensure a proper repair, of course, no rental car while the car was back at its position.

I bought a car at CarMax in El Paso Tx December 2021. The car was hardly used because I have another vehicle so I keep it in the garage. Yesterday we drove from Odessa Tx to El Paso Tx and I was close to the 3000 mile mark so we decided to get an oil change. The tech would not touch it after discovering the oil was filthy and there was an oil leak that had been there for a long while the plastic cover thing was saturated. We drove straight to CarMax and they told us they could schedule a diagnostic but all parts and labor would have to be paid by us even if we bought the car this way. And they couldn't get it in yesterday even after we explained we were stranded 4 hours from home. They don't do a 4 point inspection as they claim and they don't care about their customers at all. DO NOT BUY HERE.

Carmax falsely offers an easy 24 hour test drive. I contacted Carmax in advance and set this up on a 2018 Toyota RAV4, made an appointment and showed up on time for my test drive. But when the salesman brought the car up and when it was time to go for the test drive he claimed they do not do 24 hour test drives... I pointed out I had scheduled it in advance so he told me they could do it but I would have to wait for an hour and half while he did the paperwork... I called the phone number online, they were no help. No manager on site to correct the issue. I have purchased at Carmax in the past, no longer easy, not nice, never going back. Don't waste your time.

I purchased a 2018 BMW X1 in July of 2021. In April of 2022 my brake light came on, so I took my vehicle to a trusted local European mechanic to replace the brakes. Upon their inspection, they found the pads were actually brand new, but had been installed incorrectly the last time they had been changed. I went back to the SLC Carmax to inquire about work performed prior to my purchase, and they informed me that they had done x,y and z.. One of those being the brakes had been replaced. I explained to them that their mechanic had installed them incorrectly, provided the paperwork from my personal mechanic and requested I be reimbursed for the labor I was charged, since it was a mistake made by Carmax. Two weeks later I received a call from Carmax stating they would not reimburse me b/c it was passed the 90 day warranty. This was an error made on their part, their employee made this mistake and I had to pay for their incompetence.

I leased a new car, so I had to sell my old Subaru Forester 2019. Checked on the internet, submitted car info to three well-known companies, got quotes from them. CarMax offered more so I decided to go there to see if they really good. Located in Edison NJ, just one hour drive from home. They are open from 11 am, by 11:10 I was already talking to the very nice, friendly and competent lady Nicky **. She checked the paperwork, car, took all photos, filled out many forms on a little slow computer system and confirmed the price quote (all thankfully was in order, all documents presented).

I had been looking at replacing my 2003 Honda Toaster (Element) with a newer AWD vehicle. I really liked the Nissan Juke. The problem was there were only 3 here in Spokane, WA. All of them needed to have work done on them before they could be drove for a test drive. Also none of them were the high end SL model. I found a one owner with 94K miles at CarMax in Oregon. I paid $99 to have it shipped to the Spokane CarMax. It took less than a week to get here and be ready for a test drive. I bought it and later I kept hearing a popping noise when I would start out and turn right. I called CarMax service, took it in and they replace the front struts. At no charge to me. It was covered under the 90 day warranty.

I was set up to do an express pickup and when I got to the lithia springs store, it became a big mess. Whoever put my information into the computer didn't know the difference between an annual salary and a weekly salary and that made the lender ask for additional information which was not an issue. The manager then has the sales associate ask me to give them copies of my cancelled payroll checks. I provided check stubs but they wanted me to ask my employer to give me cancelled checks to give to them. After I went back and checked why they needed all this additional information, I found that they had my annual salary at $750. At that point I understood why the lender asked for additional information.

I want to thank Holly for being patient and kind with me as I purchased my vehicle. Having had open heart surgery and recently prostate cancer surgery and radiation I needed a vehicle that would keep me safe as possible. Holly patiently listened and guided me to the vehicle I need and love. Holly is a valued asset for CarMax and I want you to know that she makes a difference. Thank you Holly. Gary (11880 I35 location)

Got online offer and scheduled appt for completion of transaction. Received email requesting confirmation of appt. Clicked confirm, but instead message stated "someone will call you.” Received call, was told no appt available. Offer no longer valid after date of appt. Not what I think of as a legit business, more of a “bait and switch" situation. I do not trust them after this experience.

Purchased first car in Oct from Carmax Salisbury. Falsely advertised DVD player. Had car delivered, took to Gaithersburg to have DVD installed and other issues fixed. Carmax stated that car had transmission issues and would be issuing a refund. In meantime we found another car at a carmax in NJ. Carmax did not offer to locate another car…Had it transferred to carmax Laurel. The car issues and delivery from the first car to the second took 6 MONTHS! Ridiculous…Their service department techs are incompetent and lackluster. Missing many items and saying that things are fine. When clearly they are not.

I want to say that Carmax was a awesome experience!! I tried buying a car from Carvana starting January and heard lots of delays and excuses and event had the car registered and received a title for the car but never got the car!! Carmax was awesome. Mike in Sales was very helpful and patient. He answered all my questions and when I finally ordered the car it was transported from where it was and arrived 2 weeks early. I went to pick it up today and was floored on how helpful the sales staff was!! The car was way better than expected and I was soo Happy! They are great to do business with. I would recommend them for anyone looking for a car!! Thanks Carmax for the best experiance ever buying a car!!!

My husband and I hand washed and dried washed our 2016 Chevy Trax which had a perfect paint job. We drove it straight to Carmax. They came back and said the right quarter panel said it needed a paint job. We said, "Where, show us." The paint is perfect. They wouldn’t. We stopped to get food and noticed a long row of black smudges going across the quarter panel. I rubbed them and realized they all came off, but there was a scratch up under them, I kept calling their Southlake office number and bring told it wasn’t the Southlake office and being passed around and then hung up on,

****UPDATE**** Was sold vehicle 12/20 Had prior structural damage prior to Carmax purchase and sale to Us. Drove vehicle less than 10 months with numerous service stops, before vehicle deadlined. Dragged their feet for four months, pushing out of exchange window. Forced to trade in less than what was still owed on vehicle. New vehicle that was shipped in was never cleaned and had vomit and Urine in carpet and crevasses. Got second replacement try and still without this vehicle, as they are finishing prep and safety checks. Still have not received compensation for meal they provided three different times. They also did not use refund from MaxCare towards down payment, so this is tied up with Ally for 60 days and monthly payment higher than originally discussed. I am a Disabled Veteran with mobility issues and other issues and the disrespect of a person with disability was disturbing.

I sold my car to CarMax because they ensured me that the car would be taken out of my name. Instead, they handed over the title and the car was never registered by the buyer. In the past two months I have received letters from a towing company and law firm suing me for accidents that have nothing to do with me. I sold them the car in 2019 and this is 2022. When I called Carmax and questioned them about it I was told that they didn’t want to spend the money to register it since they are not required to do so by law. Now I’m left dealing with a legal mess!

I have an 2018 SUV with 14,400 miles on it, in mint condition. No accidents, not a speck of lint, not a hair, not a scratch, and was given a $20,000 trade-in offer online. I then was approved for financing. Upon finding a vehicle I wanted to buy, I paid the $899 shipping charge to get it to me. It was then that they wanted me to fill out the form and upload pics fo my trade-in. It came back with a $18,000 offer. So once they got my non-refundable $899 payment to ship that vehicle, suddenly they pulled a bait and switch in the middle of this transaction. I immediately sent a text to stop the shipment and to cancel the deal.

The department blows hot air. I was attempting to transfer title to another state as a new resident and part of that required Carmax finance to notarize a loan servicing out of state form (Missouri). I called them to find out where to send the form and I sent it via snail mail. After several attempts to contact them during next 3 weeks they said they had not received it and that sometimes the mail room gets backed up. This was their excuse for 3 attempts and then I started questioning their perseverance and lack of motivation to solve this issue. I then paid a one time fax fee to fax the document hoping that this avenue would provide a mechanism for them to respond quickly. I followed up yesterday on this after having faxed it the day before and they told me they had not received it and that it would take 1 to 2 days to get it into the system and to call back.

When I started talking with CarMax, I made it very clear, several times, that I was in an active Chapter 13 Bankruptcy due to medical bills. They said that was fine and they had lenders who work with bankruptcy clients all the time. After wasting 3 hours of my time, they find out that the only way their lenders will lend is if you have a discharged bankruptcy. They also told me they could tow my trade-in up to their facility. But after 3 hours of wasted time as they're trying to process my application, I'm told that I will have to have my vehicle towed up there because it is across state lines. Keep in mind, they've had my address from the beginning. I'm not sure how there could be confusion there. They are very friendly and eager to sell you a car, but they seem to either intentionally or ignorantly mislead you for a sale. I am disappointed and frustrated. This is not a professional way to do business.

I purchased a vehicle from their lot in March 2021. Here we are March 2022, and my vehicle stops working out of the blue. Come to find out the whole transmission needs to be replaced because it is an issue that was there prior to me getting the vehicle. I was told initially that I could purchase their warranty after purchase but now that there is an issue, now I can not get it. I am stuck with a possible repo on my credit because I can not get to work because I do not have a vehicle to drive to even pay the note, but the cost is around 6 grand. I contacted the service department and all I got was, "See what your lender can do to facilitate the return of the vehicle." No I want you to fix it, because where am I going to get the payment for a down payment on another vehicle.

I bought a used minivan in Feb. of 2020 and it was supposed to have only 35K miles. It is a 2011 van. They assured me the mileage was correct and the van had been checked out mechanically. Thus far, I have had to replace the ABS control module, the coil, the spark plugs, the battery, the starter, the tires, the thermostat and I need brake sensors and who knows what else.

Beware of bait and switch. Like a lot of consumers find a car on the Carmax website, apply for the financing online only to get there and find that the car/truck is not there and has been already sold or transferred to a different location. This happened to us. Carmax tried to put us in a different or more expensive car. Carmax tried to sell us a car with open recalls on it also. Most importantly, Carmax did not honor their 30 day return policy and tried to force a loan through on a car we did not want! Please do comparative shopping with other dealerships in your area because you will find that your Carmax car will be several thousands more than the book value and significantly higher than other deals in your area.

BEWARE! Experian auto/accident report is not accurate when given with the sale of the car. I bought a Mercedes E400 coupe from the Roseville branch. At the time of the sale, I was given an accident report from Experian that showed 0 accidents. A couple of months after buying this car, I didn't feel right about it, so I pulled up a CarFax report. Sure enough, there was a moderate accident to this car. The front, left and rear had been damaged. I brought this to the attention of Rob ** one of the salesmen there to forward to his manager. I didn't get much of an answer, except "I sent it to my manager." I didn't hear anything, so I called them and spoke with Zach a manager here, asking what he can do to take care if this, since I bought it, not knowing it was in an accident. He said to come down and he would take care of it.

I purchased a 2019 Toyota Sequoia a few weeks back. The engagement with the sales representative was positive overall. However, there were a few issues that were rather frustrating. Issue #1 - the advertisement for the vehicle indicated that it came with new tires. The OEM tires are Michelin LTX A/S (original equipment). Yes, the spare tire on the vehicle was indeed new (had never been used). The two tires on the rear of the vehicle were the Michelin's but had approximately 50% tread left. The two front tires were indeed replaced, but not with the original equipment. Instead they were Fortune Tormenta H/T tires (very low quality). Driving at 65 MPH causes a vibration in the steering wheel.

My Fiance and I went into the Dulles location to purchase what was listed and advertised as a 2019 Tesla Model 3 Long Range priced at 43K. We opted to Finance through CarMax and purchased the vehicle on March 18th. Because we live about an hour away from the Dulles location and the vehicle was given to us with a 47% battery life, we decided to stop at a supercharger station on the way home. Much to our surprise, we found that the Tesla we purchased was not long range at all and had a max charge of 180 miles. The following day, we returned to the Dulles location and spoke with the manager Si. Our expectation was to receive a comparable long range model and it was our feeling that CarMax should honor the price we paid considering this was not at any fault of our own. Not only was the vehicle listed online as long range, it is also what appeared on the vehicles sticker (see images provided).

Terrible customer service. I found my dream car on the web and paid for the transition to Houston from the other city. I waited 2 weeks for the car to arrive and one more week to get ready to drive. I got my appointment to buy it. When I went there, they said they already sold it to another customer. I PAID FOR IT EVEN IT WAS NOT READY FOR SALE IN ADVANCE. They made me wait 3 weeks and sold it. They even did not bother to ask me. They did not let me know that they sold the car before I go there. They want me go to the dealer so I can buy another one. I am extremely upset. They don't care about the customer they only care about the money they will earn. Not recommended at all. They don't deserve any trust! Period.

As Carmax is used by another family member of mine, I decided it would be the best place for me and my fiancé to go. Until today, I will never be going to Carmax again. My fiancé and I have looked at cars, different ones to see which fit best for our little family as we have a infant now! We thought we found the one, everything was reviewed, we got text messages saying that everything was approved and “good to go.” Until we go THE DAY OF and spend 3 HOURS! Just so they can read over everything over and over to tell us that we need more of a down payment. THIS IS YOUR JOB!!! You let us go a whole week thinking this car was ours and just like that you told us no?? You should be ashamed of yourself.

We purchased a used Buick Regal from Carmax a few months ago and it’s now obvious that it has mechanical issues. The vehicle would not start not once, twice but three times within a 2-3 week period. I was able to get it started after a few minutes the first two times but the third time it had to be jumped and towed. The vehicle sat at one repair shop for about 1 week with no diagnosis. I then requested that the vehicle be taken back to Carmax and 1 week later still no diagnosis because the vehicle is not “duplicating” the issue. While Carmax appears to understand my disappointment and frustration, selling a vehicle with this type of mechanical issue is unacceptable! My hope is that Carmax does the right thing and takes the vehicle back or allows for a trade at the very least.

Just wanna share my experience at CarMax Sawmill Rd Columbus Ohio. They appraise my vehicle for almost 15k lower than what they are selling the same vehicle for almost 68 with 1000 miles less. When I ask the salesperson he was very confident that no we don't have that much profit in our cars. Beware of this scam Carmax. Just wasted my time when ** and ** offering almost 6500 more. What a shame.

CarMax auto in kennesaw is terrible. I have been dealing with title transfer since December. I can’t register my vehicle in new state without! I have sent them everything they need and talked with multiple people on at least 8 calls to them. They have rejected my request 4 times after multiple faxes, calls, and I even spoke with 3 people who tried to help but have no control of how the title dept processes their requests. I am at my wits end with them!! Absolutely horrible service and they just give you the runaround about when your info will go through.

I bought a Jeep Wrangler from CarMax. It was advertised with heated seats. After bringing it home and looking at the Owners Manual, I found that it did not have heated seats. I went back to talk to a sales manager and she said they would add after-market heated seats and that someone would call me to schedule it. They didn't offer a reimbursement for the missing option and I haven't heard back from them about scheduling. I wasn't happy about adding an aftermarket product. Anyway, the salesman that I purchased the Jeep from was great. However, the sales manager was a terrible. I will not buy another vehicle from them.

Trade in a vehicle for a 2017 GMC Yukon. 1. Notice a very strange smell when I turn on the AC or Heat - can't figure out what it is. 2. After 28 days of driving vehicle notice the RPMs hang out around 3k a lot and it seems to suddenly have difficulty shifting gears. This was on a short drive. I got nervous and parked it until my husband got home. 3. Drove it again and the check engine light came on. 4. Took it to mechanic who said the check engine light was for "Torque Converter Stuck Shut". He said the transmission had been flushed and it seems they tried to do a short term fix of the vehicle before the transmission gave out completely. 5. Started googling this issue and it seems that this is a common issue for this vehicle and the transmission has "a design flaw" that is not covered by GMC's warranty based on a recent court case. GMC says it's not a service issue. It is a design issue.

I sold my car last February 1, 2022; process was really slow. Agent had been going back and forth in their business office and after 3 hours, he came back with my check. The 3 hour wait time was not the issue but the time they did send the check for to payoff my remaining loan on my bank!!! After almost 2 weeks of waiting, I casually checked on my bank if they did receive the check from CARMAX in Canoga Park and as expected they did not. So I called Canoga Park and asked them what's wrong and they just read their script and told me to wait for exactly 15 days. So I did; after 15 days I did follow it up with them and guess what - they did not send the check to my bank.

I had a terrible experience with Carmax company. I purchased several vehicles and each vehicle had a problem with it. According to their policy they set, I exchanged my vehicle within the 30 day guarantee window. They banned me from doing business with them, because I did it four different times. I shouldn’t have to explain why it was done. I’m telling you if the car doesn’t work for me that should be it. Memo to Carmax these are used vehicles!! Trust and believe I was hurt because they wouldn’t do business with me like, I’m some kind of criminal. I called them several times and always on hold for 30 minutes or longer. They inflate car prices, I purchased car and they didn’t even clean the vehicle out for me. Carmax reply, "Oh you can take it to the car wash and we’ll reimburse you." I dealt with Connecticut store and terrible experience. Karma is a ** and I wouldn’t recommend anyone to purchase from there.

I found a car on CarMax's site that looked great. Unfortunately, it was in California and I needed it Florida. Since I was having trouble finding the car I wanted, I agreed to pay CarMax $2000 to ship the car to Florida. After it arrived, it took 2 weeks or so for CarMax to allow me to see the car. They said that they wanted to get it ready and ensure everything was in great shape. When I finally saw the car, it was in poor shape and I was told that significant additional repair work would be required. Meanwhile, I am driving around in a rental car after my previous car was destroyed in an accident. Obviously, I was furious. After about a week, CarMax agreed to refund my $2000 in shipping costs as they understood that the car was not as advertised in the listing, which priced the car at $63k. While disappointed with the experience and lost time, I was pleased that CarMax stepped up to do the right thing and refund me my shipment fees,.

I purchased a 2012 Honda Crosstour from Carmax. It was a beautiful car and its engine was a superstar. At about 92,000 miles the engine light came on. I am a shade tree mechanic so I put my diagnostic tool on it and it gave me an error code. I researched the codes and what the steps were to fix them. I called Carmax service and the wait time was three weeks out. The error code fixes were easy enough, so I replaced the oil sensors rear and front, spark plugs, coils, MAFS. The engine light still came on. So I did some more research. It seems there was a Class Action Lawsuit regarding this engine. There was an extended warranty that was part of that settlement. It expired in 2020. However the lawsuit nor the extended warranty were not made available to those that did not file paperwork for the CAL.

9 days ago I was approved for a car. The car was shipped in two days. It was supposed to be delivered. They said I had to come to store. I told them I had Covid. They said come anyway. The manager was unwelcoming, told me my documents weren't correct and frowned on me because I had Covid. He was rude so I walked out. I called from outside and was told I was banned because of Covid. I got home talked to a nice lady named Danielle. She went thru documents and assured me I was good.

Found a car online, got an offer online for my trade in and make an appointment to go in. 3 trips and 6 total hours at the dealership later I'm good to go with my new car. I pull out of the dealership parking lot and I see the check engine light is on! Call CarMax and they tell me to bring the car back tomorrow. Good thing I look for myself because the service center is not even open on Sundays. So I bring it Monday and they tell me to bring it to the BMW dealer down the street and see if they have a loaner for me! BMW doesn't have a loaner so Carmax agrees to give me one. I set it up the day before and it still took them 1.5 hours to get me my loaner once I arrived. This company does not care about customer service. Do business with them at your own risk! If your time is valuable this goes double. I'd love to just return the car but once you're down the rabbit hole you're pretty much stuck.

I purchased a car from Clearwater Carmax. They promised to mail the title but after one month no title was received. I called the business office and promised they will send it ASAP. Since two months after the purchase nothing was received called them again and the reply was that they only issue electronic titles. I asked a person how can I access an electronic title but the person at the office told that he will not send me the requested info. I wrote to the manager a text complaining about the lack of help but no reply.

I paid my car off in October. It's January and has still not come off my credit report. They're saying it could be mid-February before it does. That's 120 days from payoff. Very dissatisfied. Will not be using them again.

I purchased a car from CarMax in February. A year later I got into an accident only to find out that the car had already been in an accident. When I purchased the car it had that it had been into no accidents. Well that was a lie. I purchased this car at the Rosenberg location. I also wanna add it had water damage after really looking into what I had bought. It was nice on the outside but water damage and a lot of electrical problems. Now I’m stuck with fixing their problems. They lied and got over. I called to get it fixed. They told me it was a waiting list. Once they sell you the car. You're stuck because they don’t do refinance. Now I am stuck with a water damage car and electrical problems.

I am a consumer who does their homework!! I do not go into buying a car without checking Edmund’s or Kelley Blue Book. Especially a used car & checking the VIN. Tell me why I should pay in my case over $3000 more than the car is worth?? Their reasoning- cost to buy and fix up to resell. If a car is in need of so much work to list the cost well over What it it’s worth then maybe Carmax needs to buy better cars that do not need so much work. Miles did not change the listing price either. You can have two different years of the same car one with low miles and one with high miles and still be listed the same price $17998.

Showed up to a scheduled test drive to a car with a dead battery. Made a reservation 3 days ahead of time, confirmed reservation with their call center the day before, drove two hours to test drive the car and show up and it has a dead battery. They claim they have to send it to the dealer to have the battery replaced and it would take around two hours. Expected us to sit there and wait for the car to come back. Worst incompetence I’ve ever experienced with a car dealer. Highly highly recommend AVOIDING CarMax and all their shenanigans.

I bought a car from Carmax in June. Within a couple of months of car windows Would not roll up so I said no biggie. Then a few months later my car decides not to start up every time I drove so we can cut it off it would get stuck so I continuously paid For tow tucks. So then he told me to send it to one of their repair places And I did. They fix it within a day. I had to pay for a battery Because of my extended care warranty does not pay for that. Then 2 months later the car shut down while I am driving on the highway. That to me is an safety issue. So I call another tow truck to get me out of that dangerous place. So I call to get help with a rental because that is in my warranty and they tell me that I can pay for a rental and as soon as they can figure things they would reimburse me. So then I went to the dealership and they reimburse me for the last tow.

I use to be a Carmax enthusiast (I use to buy all my cars & my family members there, 6 in total). Recently, I went to the Charlotte, NC location but they were pretty busy. Every sales person informed me that "they sell so many cars." After visiting Carmax several times, I saw a car online and contacted the Gastonia location which is an hour away. After arranging a test drive for several vehicles, I arrived in Gastonia at 6:20 pm. I checked in and was told to go look at the trucks and a sales representative would be out momentarily. He stated they would call or text me if they didn't see me. It was freezing outside, but I stayed outside for an hour and no salesperson came out or called.

I drove an hour and half to get to Car Max in Warner Robins. When I got there they appraised my car and said the system was down so they will not be able to assist me that day. So I left and called the next day. A sales lady helped on over the phone to find a car in my price range. The car was not at that location so I had to pay $99.00 to get it delivered there. She stated they would check out the car before bringing it and once it arrives they will inspect it again then give me a call. I went back up there that Monday to try to get the car. I asked the other sales lady who helped me could I test drive it before buying. Once I got into the car and started driving every light on the car came on.

Beware of Carmax!!!! It’s nothing but a Bait and Switch Scam!!! I went online to try and see how much I could get from my 2018 Jeep Grand Cherokee, Limited Sterling Edition, Original Owner, Dealer Serviced Only, All Service Records Available, Very Well Kept, Only 41,000 miles, No Damage, Never in an Accident, Running Like New. Manufacturer Front, Rear and Trunk All Weather Mats, Dealer Installed Trailer Hitch, Manufacturer‘s Extended Warranty for 8 Years of 125,000 Miles. The vehicle is a gem and only reason for selling was lack of usage. I no longer have a need for it, having another vehicle and being retired. It would have been the perfect vehicle for someone looking to keep it and drive it and make use of the Extended Warranty.

If there was a way I could leave negative stars I would. CarMax of Fort Worth, TX. 8400 Anderson Blvd. I came in browsing and walked out on Friday 10/15/21 with a Used Vehicle purchase order to give to my bank to finalize and have my bank send information to car max so they could receive my money and I could sign final paper work to receive the car. Car Sales Consultant ** assured me it would be on hold until Monday. Which worked perfect because on Monday my bank informed me everything was sent to Carmax.

I requested two Maxcare refunds. One originally back from Labor Day and one recently with a car that I traded in and I have not gotten either one of my refunds on the Maxcare. They tell me, "It's in the mail. It's in the mail" but you know what it doesn't take months to get something back in the mail.

Approximately 4 weeks ago, I purchased a 2014 vehicle with 45 thousands miles and an optional extended warranty service agreement. The chosen warranty is 60 months or 100,000 miles which a cancellation cause when one of these conditions occurs first. I was reviewing my paperwork today and notice the agreement expires when the odometer hits 100,000 miles. I thought this was a mistake because I purchased 60 months or 100,000 miles of coverage. I was under the impression that my agreement would expire in 60 months or when the odometer reads 145,000 miles (original miles plus 100,000). I was today today that the agreement would expire once the odometer reads 100,000, so I don't get 100,000 miles of coverage, but 55,000.

I've tried to get ahold of someone. I've had my car paid off for over a month and it's still on my credit report as an open account. Can't reach anyone as I can't sit on hold for an hour waiting ridiculous hold times.

I didn't really have that much to find, but I wasn't happy with it for the most part. I couldn't find the specific information I was looking for. The site itself was ok. I was trying to find out what my car would go for on the market.

Seven days ago, I paid to transfer a 2019 BMW 540i from Bakersfield to the Palm Desert Carmax dealership, based on the specifications, features and packages listed on their website. If the test drive went well, I was going forward with the deal as the price was fair and within the KBB range I was willing to pay. Upon the test drive, I realized the vehicle did not contain a key package, which was the Premium Package at a retail cost of $1,950. It was listed in the specs, but did not contain the features typically included with this package.

Worst customer service experience of my life. I sold my my car to them over a month ago, and due to some paperwork, payment was delayed. I was assuming a week and patiently waited for several. But now, a month and a half later, I still have not been paid and no one seems to be able to help. They never even reached out to give me an update! This location NEVER answers the phone. I've called 8+ times in the last 2 weeks alone and have been left waiting for hours to eventually reach a human that also cannot contact the location either. I'm CC'd on multiple emails that get me nowhere. At this point, they've essentially stolen my car. I've been without a car in a new state for 45 days having to borrow, uber or bus because they refuse to answer my call and resolve the matter. I hoping that they will finally follow up with me if I start writing reviews...fingers crossed. Go with Carvana instead.

Good experience overall with spelling my car. They gave me good, fair price and selling process was smooth. I am very happy and recommend this company. Very nice service. Will continue to sell another vehicle if need.

Even after completing an online application and then bringing in all REQUIRED DOCUMENTATION that they asked for along with driving more than 60 miles to get there, they wanted more documentation that was not mentioned! I was irate! I really felt discriminated against. It’s just that simple. Asking for a receipt from the place I cashed my check at was the first time I’ve ever heard of this ever in my nearly half a century on this earth. It was ridiculous.

Carmax was amazing. I shopped for a car that weekend. I found one they were able to ship to a dealer near me. I was alerted that Tuesday that it was ready and I went to the dealer. I got to inspect the car, and then signed the papers. Whole process took about three hours because there was a line of people trying to checkout. Super easy and painless though.

Everything I was told turned out to not be true. The site said no car transfer fee, wrong, there was. The customer service staff said I could have it delivered to my driveway, wrong, I had to have my wife drive me to their dealership an hour away. They said once there, the Curbside service would be fast and not require me to come into the dealership, wrong, I had to spend 2 hours in the dealership. They said my car would be delivered in one week, wrong, it took 2 weeks. The original financing that I agreed to suddenly changed a week later with no explanation as to why.

We reserved a car to buy but were told we had to wait some weeks for Carfax to make a minor repair. In those weeks they sold the car out from under us. They then wouldn’t do anything to make up for their mistake. Every one of the dozen or more employees I dealt with were rude and completely incompetent.

Carmax has always offered me the most money for my trade in. They usually offer more than most of the competitors including dealerships. Plus they advice to update the amount if a fair amount of time has gone by.

Initiated purchase 10 days before the car arrived. Once it arrived, informed it had to be cleaned and inspected post transfer FL—LA to make sure all was well; another 48 hr. wait. The day I was scheduled to pick it up, I was told that the driver forgot to give them the title, so I’d have to wait for him to overnight it. Appt. set w/ finance dept. at 4:30 the next day. I sat there for 3 hrs along w/ other customers. Of which, a couple told me that’s the way it is at Carmax! Even w/ an appt.—A 2+ hr. wait to do 30 mins of paperwork. Then, they tell me I’ll have to wait again, while they clean the car. Unbelievable!

Found a Mercedes E-350 on the CarMax site and it looked great. Had it trailered to Denver where I live. Met at the Carmax dealership and drove the car. Carmax was asking top dollar for it. Car at 39k miles was pretty tired. I asked the dealer to complete few items to bring it up to the level you would expect for a car with that mileage and asking price. They agreed to do a couple of things but basically it was a take or leave it attitude. I won't deal with this company again. Their pricing is above market for vehicles and they really don't seem to care much about making things right. I guess the sales team's not on commission because they don't seem to care much.

The business office at the Hartford CT. office doesn't even deserve 1 star. I have been calling them at 860-263-6812 for a week now and my calls are never answered. I finally called CARMAX customer service at 800-519-1511 and when i finally got through to someone, she tried to call the Hartford business office, then the Hartford Manager and neither answered her call. Absolutely pathetic service. They have the title to my vehicle and I need it... 8 days now... If I owed them a title or any money they would be at my front door by now! Find another dealer, Carmax doesn't give a hoot about you once they have your money!! Truly awful, even worse than Comcast! I never thought I'd say that about anyone!

Ok let me just start by saying this. They lure you in by having a 30 day return policy and 90 day warranty on their vehicles. I bought 2 from this place. 1st one was junk. 2nd one is currently in the shop where NO one I mean NO one will will contact you nor will you be able to contact them (specifically King of Prussia). This place has done nothing but stress me out. I feel like I bought a lemon and like I said no contact on their end. You really have to jump through hoops. I don't recommend this place to anyone. I truly am confident in giving them 1 star.

We went to several dealerships. The most any of them would offer me for my 2014 M-B SLK with only 14K miles was $17K & $1.5K for my 2009 Cobalt with 70K miles while wanting Blue Book or more for the SRX we wanted to buy.. Carmax offered $22K for the M-B & $2.5 K for the Cobalt which was exactly what I wanted for both of them AND we got exactly what we wanted in a low mileage SRX for a very reasonable price. We went to them last because I’ve always been a wheeler dealer when it comes to negotiating car purchases buying for thousands less than the asking price. I didn’t need to at Carmax because they gave me what I wanted for my trade ins & sold me a car for a reasonable price. I’m 70 so this is probably my bucket list car but I would strongly urge anyone else looking to at least give them an opportunity.

First Carmax ran my credit to over 30 banks. Dropping my credit score. Their customer service is terrible. They never return your calls. I will never deal with carmax again. The managers are very nasty people.

I was a New Widow and had never did a major purchase without my husband. I needed a car and was nervous about car shopping alone. Carmax didn't make me feel like I needed to bring a Man or mechanic to make sure I wasn't getting ripped off. I felt I could make a educated decision because everything was laid out upfront, even future repairs are handled on site.

I bought a vehicle from CARMAX and requested a remote starter installed in the vehicle. I got a flat tire and tried to loosen valve stem cap and inadvertently broke the valve stem on the flat. I went to Toyota and bought a new valve stem and installed it; however, the computer would not reset to accept the new valve stem. I tried several other mechanic shops and they could reset the computer. I was so frustrated and took back vehicle to Toyota and they said the problem was because the remote starter had been installed incorrectly which interfered with the vehicle’s computer and this caused the computer’s inability to accept the reset.

Very professional, knowledgeable, treating me like family. The dealership had the COVID protocol intact. The salesman’s did not make me feel like it was just a deal but really listened and took what I was saying into consideration. The dealership in Woodbridge Virginia is a class act dealership. Kudos to Carmax.

Do not buy the CarMax extended warranties. They are weasels and will "fine print" you out of covering the repairs they claim to cover. Four years ago, I purchased my third vehicle from CarMax, an Audi Q5, along with a MaxCare warranty. On July 24th of this year, my wife and son got stuck on the side of Afton Mounting going to Harrisonburg, VA because the engine of the Audi Q5 blew up. Luckily, despite being stuck on the shoulder of a mountain road, neither she nor our son was hurt. After spending the weekend picking up my family, I had the car towed to the nearest dealer to be repaired. I assumed that this was the end of our harrowing experience. However, I had not started dealing with MaxCare, yet.

We got 4 cars and one truck since 2010 all from Carmax. We have been very Happy with Carmax and all the people we came in contact with. My truck rear end broke and my warranty had elapsed and carmax took my truck and changed out complete rear end axle completely and only charged a fair price.

Carmax is a great place to start a search for a new vehicle. I like starting there because they have lots of different makes and models giving me the option to drive several. I also like that the prices are already set and so no haggling. I have not purchased from Carmax but I have sold two cars to them and both times they gave me a fair price.

I will get right to the point. Carmax sold me a car that ended up with a failed clutch, missing parts, dirty engine oil, and fouled-up spark plugs. The state of this vehicle was the polar opposite of what Carmax promotes as their core values which are stated as: "Do the right thing, Put people first, etc." Carmax, knowing that I was driving 800 miles back to my home state, basically the sent me on my way in a car that was in no way roadworthy for such a trek, I considered myself lucky I made it back. By the time I returned the car back to Carmax 4 days later, the clutch was starting to slip under 30mph or more while accelerating.

I found the car I wanted for only $9,999 in OH, a Ford Edge V6, AWD, Tow pkg. I reserved the car. I got an email, the car was already reserved, make another selection. Another car found at higher price, I tried to reserve it, "You can only reserve one car at a time. Call dealer and have old choice removed". I called dealer to have first choice removed, "Oh, that car is still available!" "Really? The Ford Edge in OH for only $9,999 is still available?" "Yes it is, it will cost $249 to get it shipped to local dealer." OK, ship it, paid $249. Carmax: "Your car has arrived." Me: "What is the complete out the door price so I can bring a cashier's check?" "$23,***." "WHAT? What happened to the $9,999 car I paid to have shipped?" "Well, I don't know, I will have to check." No call back or further messages.

I thought I'd try purchasing a car online because my friend had a great experience with another online company. I saw a car on CarMax that I thought I'd really enjoy having. A 2019 Chevrolet Equinox Premiere. I was going to trade in my low miles 2016 Jeep Compass. I was provided a pretty decent offer so the next stage would be to wait for a rep to call me to start this process. A day later a rep called me and we started. There were tons of questions, pre-qualifiers, etc. I decided I would pay cash for my vehicle and so I immediately paid for the transfer of the Vehicle from PA to Albany, NY which was gonna run me $200 non-refundable dollars. So that done, I waited and waited.

I went to purchase a Mercedes Benz first mistake from Carmax. I talked to the salesman, got everything in writing. When I came to close deal they had took warranty off then wanted to charge me. Truly bad. They claim no haggle when you try to go lower but they have no problem raising price when they need to

I bought an Audi 2015 A3. After I came home to have the safety recall fixed by a dealer I found out that there is no repair available. It is a passenger airbag deployment issue that makes the car dangerous to ride in if the light goes on. I called Carmax and told them and got excuses and shifting of the blame onto me, who should have known. I am truly disgusted with the experience. I cannot even resell this car in good faith. Avoid Carmax.

I can say in my 40+ years of buying cars you are the worst! I spend a lot of time researching my new car then learning your systems to initiate the buying process from taking pictures of my trade in to filling out the appropriate paperwork to securing the financing to being told I will need to wait three plus weeks for the car only to be told the car is here but we don't have the title or the paperwork to transact the transfer. Bush league, unprofessional, and unacceptable. Who is going to compensate me for my time and energy not to mention the fact that I now don't have a car to drive. You should be ashamed of yourself advertising deliverables you can't deliver and wasting hard working people's time. Horrible! Do Not DO Business With This Company!

Went to the Salem, Oregon location. Had reached out to the location, so they would have everything ready to go. After 3.5 hours, they couldn't get their system to work, so they tried to force me to sign different financing at a higher rate and longer term with THEIR financing department. BUYER BEWARE of baiting and switching!!!!

After searching for weeks online, found the car that checked all the boxes at Carmax online. The vehicle was "coming soon", so I opted to receive an email when the car became available for purchase. I enabled notifications on my email and checked immediately when any and every email arrived. After approximately 10 days I was notified it was ready! So excited! I was the first to respond. I immediately signed up for the vehicle to be transferred from its location in TX to the Birmingham Carmax. The website said I completed all the info and they would be calling to arrange a time. I waited for the call. Two days, nothing.

I bought a used car from Carmax. I've left six messages with their service department and have not received a call back. Two weeks this has been going on. I've contacted Corporate and am currently still on hold after 46 minutes, waiting to talk to a human. The office will close before they pick up. I'm fed up with incompetence masquerading as slick customer service. DO NOT PURCHASE THEIR SERVICE AGREEMENT, a total ripoff if no one is there to help.

Was searching for a Corvette and this site has some prices that are flat-out crazy. A 2020 1LT corvette listed at almost 100 grand is insane. I am all for them marking up the price some to make money, but think they go overboard on sports cars. Will shop else and find better deals.

Carmax runs like a well oiled machine. They gave me exactly what the online offer was, always maintaining friendly and professional service. I would recommend this company for anyone. Thank you. Loved it!

In February of 2021 I purchased a Hyundai Equus Ultimate from the Sacramento location. I paid 300+ to have it shipped in from Henderson, NV. Once it arrived took possession of the vehicle and that was that. After a couple of weeks of ownership there were some things that were not adding up. The vehicle 40K miles on it but the wear and tear was not consistent with the miles on the vehicle. Dashboard coming apart, clouded headlights and buckled front wheel liners which was consistent with a front end minor collision, I did not feel comfortable keeping that car long term and exercised the 30 day return policy. For a car that cost $70,000 new and only a couple of years old things did not add up. I paid $24,000+/- cash and needed the car to be trouble free