CarMax Reviews

Bought a 2021 Ford Explorer with 24k miles. While my husband was on the ground inspecting it, the sales associate said, "You might as well buy a new vehicle with the way he is inspecting it." Noticed that the pinstripe was off on one side and we were assured it must have been gnarled by age, but they agreed to add it on. Put the car on a lift and noticed that the vehicle had been wrecked. The exhaust had been rewelded on and reeds were pulled out of the frame. When we called they assured us that they had 150pt checked on it.

Last week I dealt with a lady on the phone to purchase a car through CarMax, everything was approved and 10 min prior to get my car, they wanted to change up my down payment etc. Do not shop here!!!!

We brought 2 cars from Carmax and have had fantastic experiences. The second time, we traded in the car I brought from them 11 years prior. It was a great car, but time to upgrade. They offered me far more than the local dealer for the trade, and my interest rate on my purchase was lower than what the credit union offered. The vehicle we purchased the second time was fully loaded and thousands cheaper than we found elsewhere. The buying process was pretty easy and straightforward. There was a bit of a glitch where Carmax thought we didn't want the vehicle after we test drove it. However, that was quickly resolved once they called. I'm happy they held the vehicle for us for a week until we were able to buy it. Who knows, we may be trading in this vehicle back to Carmax again for our 3rd purchase several years from now.

Sold my car to Carmax and it was a very easy process. I got several offers from other companies, but Carmax offered the most! Did the paperwork and received payment the same day. If you are considering selling your vehicle contact Carmax first

Cumbersome, invasive and frustrating to work with. Not worth the hassle or frustration. Haven't even gotten the car yet and I'm ready to cancel the whole thing bc it's not worth the frustration. Just go elsewhere.

Rudest business office associates. Sold my car to Carmax almost a month ago now and they didn't send enough for the payoff and I'm still dealing with this mess. Went in and was met by a sassy and rude associate with bright orange hair and was told there was no way for them to look up the information if I didn't provide the last 6 of the vin of the car I sold them a couple weeks ago. I said there is definitely another way and was met with a snarky response of write down your name and number and step off to the side. Was told a check would be overnighted to the lien holder. Then a week later lienholder calls me because no check was received.

Just sold my 2009 Chev Silverado P/U at the Wayne NJ location. Excellent experience from start to finish. First worked with Beyjan I., then completed the deal with Kevin P. Both were knowledgeable and professional. Honest up-front transaction and offer. Would not hesitate to work with company again.

I recently purchased a 2018 CRV EXL from the Buena Park CarMax Store. The transaction was seamless. Beto was such a pleasure to work with. Price was within my ballpark and there was no pressure to buy the vehicle.

I have been trying to reach Laurel's business office for hours. Was told I would receive a callback… No call back ever happened… Called back reach someone named Iesha and was hung up on!!! I will not be purchasing another vehicle from this place again! I was calling to get my MaxCare checked into as my current vehicle is totaled!! No help! & to think I was going to go back there to purchase my next vehicle! I will not!!!!

If there was a zero star I would give it. In the past I had purchased a vehicle from them and had no issues. The experience I had today was bad. Carmax never paid the registration on the car I purchased and did not charge me for it. I was never notified by them nor the DMV. Even Carmax the lender never notified me that there was an issue with the tags. A year later still no communication and my tags at up next month. I contacted DMV and they said I will have to pay 2 years of tags because CarMax never paid them. I will never ever purchase a car from them again. I am changing my lender as well. It is my responsibility as the purchaser to make sure it’s done but when the person calling me the car says they will be taking care of the tags don’t trust them. The Bakersfield store left me on hold for over 30 mins and didn’t want to let me talk to the manager.

Biggest SCAM company there is. We were going to buy a truck but once it came to where we are, we was told we would be out the ($2000) shipping cost if we decide we didn’t want it after it arrived! Plus after doing several researches, they were low balling our trade by (((1/3))) compared to the actual trade in value!!!!

Just bought an overpriced rustbucket for 55k and less than a month later it’s already in the shop, all other 1 star reviews I see are in line with exactly what I’m experiencing up to this point. Although I do have the Maxcare insurance I imagine this is only the start of a long miserable experience with CarMax. Yes they asked me multiple times to upload same documents, screwed up on requests and simple details. They sold it to me half cleaned still with spiderwebs all over, the entire frame is covered with Rust which they say is only surface rust but I have seen the rusted through and through bolts. I will be contacting my attorney about this matter. Also they tried to putty me when saying they were going above and beyond by getting me a rental truck when they didn’t even offer it to me. I had to complain to get one. These people don’t care about you. Car salespeople are the lowest.

Buying my vehicle was an easy transaction my salesman was very polite and nice to deal with. When I went to do a test drive there was a noise and the salesman took it to the service center they said it was fixed. Had some concerns with my car and called service center. It was easy to deal with them, took my car in got a rental while they checked my car and so forth they found nothing. My 90 day warranty ended in mid May now my car is making the noise again and when I called yesterday I was told that they weren't responsible for that because it was fixed before my transaction and it wasn't logged.

Carmax is a joke. Brought my Nissan Rogue 2015. 56 thousand miles, no accidents, perfect conditions. They was giving me 10 thousand for it when on their website they have a 2013 81 thousand miles for 18 thousand then another one 2016. 91 thousand miles for 15 thousand. What a joke.

Intensely stressful experience. I could never recommend. A huge use of time preparing for an Express appt that took 72 hours to get AFTER we confirmed they had all the paperwork uploaded by us. A nightmare.

I purchased a Jaguar xe from Car Mart a year ago. After 84 days of having the car it had to go back into the shop for a major oil leak which caused me to be without the car for a month. After getting the car back 2 months later the car was back into the shop for another month. Within the first 6 months of me having the car the car was in the shop for a total of 2 months. Fast forward to today and the car has been in the shop now 3 times and this time a new engine was required. I purchased the Maxcare warranty with the vehicle but was never explained the warranty fully plan now the cost to repair this vehicle is over 21000$ and they wanted to only pay the repair company 17800$.

I had an excellent experience selling my car thru Carmax, Mrs Stephany is an asset to this company, her way of handling the business is outstanding, I really want to thank her me and my family for all the help and support. We love ❤️ you Stephany and we love carmax.

From the moment I contacted Carmax, they screwed up. EACH AND EVERY PERSON I dealt with had some sort of issue doing the basics of their job: repeatedly asking me to upload the same paperwork over and over again, repeatedly asking me to verify information numerous times after having verified the information more than once, repeatedly telling me that I should "ask for an express pickup" and each time I did, they screwed up and didn't arrange one.

I recently bought a Porsche from the Cleveland CarMax and they were wonderful! I’ve never had such a smooth car experience as this. I was in/out within an hour. They were knowledgeable, prepared and made the experience special with the bow! Highly recommend!!!

I had a vehicle shipped from Georgia to Illinois. I paid the transfer fee and waited. It said on time and gave a drive date. The next day the date moved 1 day but still said on time and the same thing the next day. Finally after waiting 2 weeks from when I had it shipped I called and was told they’re still waiting for the title to clear. Told me it would be another 7 days. I told him I am not waiting anymore. He transferred me. I spoke with a person. She refunded my shipping fee and asked if I was still interested. I told her not if I have to wait that long. The minute I hung up I received a text saying my vehicle was ready to drive. I immediately called back and got a different person. They couldn’t figure out who I was talking to so he said he could help.

Buying the car was quick and painless. Do not get work done by the CarMax shop and do not buy the MaxCare unless you’re looking for shotty work and for the carrier to pay half the amount you paid for repairs.

I had the worst experience in the way my vehicle purchase was handled. I went thru the online purchase, got approved and requested express pick up. When I get my vehicle, it was all dirty and had a ton of issues. When I purchased online they had told me it had been used as a loaner..turns out it was a worker vehicle. :-( I scheduled an appointment for service to get these issues taken care of. Everything good until then. The list was 15+ long including my driver door not closing... yes it did not close so when I had the car for 2 days it rained in the driver seat. Wasn't the car inspected before I should get it? I get the quick call from service department - super sweet lady by the way. However, it was going to take weeks before I could get my car back from the shop.

Carmax pulled my credit and submitted an application resulting in a hard inquiry Without my permission. I only authorized a Pre-qual. online and visited Carmax to sell our vehicle and look at cars on April 5th. Carmax offered $700 for our 2015 Nissan Sentra which we declined, we looked around at a few cars on the lot which were 2016-2018 Toyota Corolla and Chevy Cruze models and the associate who assisted us showed us some comparison numbers for possible payment amounts in his computer system, he stated this would Not run our credit but just show us possible APR % and payments for a couple of vehicles. We politely Declined and left after 15 minutes of talking to the associate because the APR range was 20-25% with payments of $500+.

First of all, the car I purchased stopped running after about 25,000 miles. The transmission and the engine went bad, I had the car for two years. Then I finally found a dealership that would take the car and get me into a running car. Carmax received the check from the dealership one day before the 31 days late and they didn't process the check until the 31st day. So they reported to the credit bureaus that I was 31 days late and my credit dumped 52 points. So I would never do business with Carmax AGAIN!

The salesman, Michael **, sold me a car without emergency equipment, to wit: no spare tire, jack, or can of foam insulation. When I brought this to his attention, he responded that the vehicle did not come with this equipment. I gave CarMax bad reviews on BBB, Google, and Yelp.

Everything was upfront and I knew what was happening and what the results would be. Everyone was very professional, polite communication throughout the process.. Thank you for taking so special care in my product,.

Be very careful, especially dealing with cash like we did. My family decided to support my son in his purchase so he wouldn’t have to get it high interest rate. He paid a deposit. I paid the balance in cash. We have receipts. He decided not to keep the car and they processed according to their policy and told him he would get two checks at within 2 weeks. He received his deposit, but he did not receive the balance that my family paid. Several thousands of dollars. We are still waiting. I’ve called headquarters. I’ve called customer relations. I’ve called the attorney general's office. I have called Better Business Bureau and filled out forms for all these. I’m waiting.

Why Carmax refused to sell my ex husband car, he's living in NC, came to Cali to buy a car for his daughter turning 18 and graduation from high school, telling him it's a straw purchase, and lack of integrity

Caveat Emptore (let the buyer beware!). We bought a vehicle (our 4th one) from CarMax and paid more than $2200 for their "MaxCare" warranty. This was presented to us as a full coverage warranty with a $300 deductible. Their website (https://www.carmax.com/car-buying-process/maxcare-service-plans) states, "If your car needs repairs that are covered by your MaxCare plan, you pay your chosen deductible to the repair facility who will be repairing your car. MaxCare pays the repair facility directly for the covered repairs."

CarMax was made aware of their employee's behavior and supported him in his disrespectful, discriminatory, and hateful behaviors. My family are loyal customers with Carmax, 7 of my family purchased vehicles from Carmax… Not from this location though. But still my family stood by the name and brought repeat business. How I was treated was humiliating and disgraceful. They held up to being shady salesmen for sure! I was never allowed to see the car I paid and shipped, drive it, they never pulled it up!

If I was you I would not buy a car with Carmax but most of all don’t you dare finance with the entity that has partnered with Carmax to finance the auto loan. Carmax Auto is a scam and the worst company to partner with. All they care is your money, get sick or have a life’s turn they will talk to you like a dog, they have inexperienced representatives and unprofessional management that don’t know how to interact with clients. They lack empathy and will prematurely report you to credit bureau quickly than you can breathe. Please don’t finance with Carmax Auto, please don’t do it you will regret it, if the car salespeople don’t recommend it it’s a different private entity.

I requested info on a particular car and was happy with the information I was provided so the sales rep reserved the car for me. The car was to be shipped from CO to GA which required me to pay for shipping up front. I did, received confirmation and subsequent update on the status of the car and the arrival date. A couple of hours I received a call to tell me that there was an error and they made a mistake. The car had been sold to someone else. Needless to say am beyond disappointed in this failure. CarMax cannot do business like this and stay viable. I won't trust them in the future.

All buyers beware!!!!! Please becareful when purchasing a car from this location, they fail to verify insurance and add the new car to your insurance policy. Also Carmax Financial does not verify insurance as well. Bought a car in October, hit a deer March 29th only to find out my old car was never replaced with my new car and Carmax refuses to even acknowledge the fact they dropped the ball, along with Carmax financial company.

Things started out positive when we ordered the car that was to be delivered from Oregon to Arizona. They said it would come in March 23 through the 31st. But the car arrived early and has been sitting on the lot for 10 straight days and we still don’t have the car. When I called them last week, they told me it would be here by Friday at the latest. I paid $1100 for the delivery and expect that to be fully refunded. Will let you know.

The worse. I sold my car. Guaranteed money today and have to wait until Monday. Now because of my bank and my bank also told me it’s because the checks come back bad or can’t cash the check and it was a deposit only check.

This is my story about the car I just purchased from Carmax in Naperville, IL, on March 14, 2024, it asks for start to finish, so this will be a bit long, but very educational for anyone considering Carmax. I started shopping for my car at the beginning of this year. I made the mistake of knowing exactly what I wanted first, unaware of how much buying a vehicle has changed since covid. The Carmax part of the search started on January 28th, 2024.

I was selling my 2015 Jeep Wrangler. Kelly Blue Book said it was worth around $23k as a dealer trade in. Carmax offered 17,500, while Carvana gave me $21,600. Carvana did it 100% remote and picked up the car. I had to drive to Carmax, wait 45 minutes for them to give me a low ball offer. I would do Carvana again everything.

I'm so upset to see all the problems other people have had. I'm right there too. Not once but twice. 2017 focus purchased in 2020, transmission out in 14mo, $4000. Stupid me I go back to unload that car, get nothing out of it, purchase a 2019 charger... Think there's no way happen twice....it did..had car 10 days, called for appointment. Oh how convenient they don't get me in for 12 days, have for 3 more days, car back 4 days later. Pick up 6 days later... They are such a rip off. They burned up my 30 days ...83 days in and they won't take back after the front engine mount was cracked, brakes bad, rotors bad, struts bad, headlight out, hood latch broke, broken wiper blades. They do not care about their consumers, they just have to get us reeled in. Oh yeah took to get trade in for new charger, $10,000 less than paid....80 days into. Yes I will be getting an attorney...

Eli helped us get through the entire sale and payout process with speed and professionalism. Our original appraisal had expired a few days prior and yet the appraisal when redone was identical as was the cash offer. Just a terrific experience.

Bought a 2012 BMW, during covid outbreak. Have had it for 2 1/2 years, because of when I bought it, I thought I'd make extra payments and drive it for 2 hrs. Well I am now 6700$ upside down on a trade-in. I have also put 6000 in repairs to it. I did not get warranty because it cost 4000 more on the loan not including interest. I got ripped off big time on this. They saw me coming, but they won't a second time.

I bought a Volvo two months ago at Laurel Maryland CarMax, and the light went on for fixing. Took it in and the head lights have moisture problems and need to be sealed $3,700, both the main battery and the small auxiliary need to be replaced $665 and the tires are bald and need to be changed $1,300. Called CarMax as this was only two months ago and barely driven and it's on me. When they say the car is Certified, get a second opinion on that before you buy it. Is it fraudulent? Don't really know.

First our salesperson had us email all of the needed info to her to expedite the process but when we arrived for the “express pickup” we had to provide the same documentation again and go through a 45 minute process. I was surprised to see a previously unmentioned $600 documentation fee and was told it was non-negotiable. My wife loved the car so we bought it, and they may have made the sale, but they lost a lifetime customer.

I visited Carmax with high expectations, having scheduled a 12:30 PM appointment to view a car I was interested in. Unfortunately, my experience was far from satisfactory. Despite arriving on time, I was made to wait for over 40 minutes, and as I write this, I’m still waiting without any clear communication on how much longer it will take. The staff’s attitude added to my frustration. There seemed to be a distinct lack of concern for my time and the inconvenience caused. No apologies were offered, nor did anyone attempt to update me on the situation or expedite my viewing.

Updated on 03/02/2024: Went to buy a vehicle that was over priced. But I liked it. I own a newer version of the vehicle. This one caught my eye. Was approved for financing with down. Sent all my financial and insurance forms in. Was never contacted. Tulsa contacted me and ask me when I would like to come in to test drive the vehicle. I told them the vehicle is in KC!!!!

Bought a Hyundai from the Katy location and paid to get the car shipped from the Florida location to that location. The salesman who helped me promised it was fully inspected at both locations. Took car home and not even 3 weeks after that it went downhill. I started having problem after problem. My back window wouldn't roll back up, the charger outlet went out, brake lights were saying it was out on both sides…Changed the bulbs that didn't last long. Went back out again days later. Come to find out it was the connectors had shortage. And then here comes the engine problem. It started jerking and burning oil so quickly. Took it back to CarMax twice. They fixed everything but the engine issue. Swore they didn't know what was wrong. Took it to another shop. I was told it was a faulty engine and needs to be replaced.

CarMax falsely advertises doing their 12 hours of reconditioning and thorough 125+ point checklist. I am out $5,854 dollars after putting less than 5,000 miles on a 2017 Ford Escape. The car was towed back to CarMax after the transmission went out on January 2nd at about 73,000 miles. I purchased the car on August 20th, and they appraised it at $5000 less on February 7th.

I purchased from the location in Richmond/Sugarland TX. My experience from 2 years ago was good with the sales staff. No issues with the purchase. Make ready crew is a little sloppy. Just found out that the car was mis-represented by CarMax when my mechanic worked on my car today. Car show 35K on it currently, but the computer shows over 65K milage on the car. They sold me the car stating it only had about 15K on it at the time of purchase when it actually had around 45Kish. If you plan on buying a car from CarMax, have the computer checked by your mechanic for actual mileage to make sure it was not rolled back like what happened to me.

Daughter purchased a vehicle. 1st off it was not the vehicle she test drove which the next statements are probably why. The car has been in the shop at least once a month for the past year. They keep saying give us a chance. It has now broken down again leaving her stranded. She cannot get to work, she cannot get ro school. This is the worst decision we have ever made in our lives and they will not get another chance from either myself or anyone I speak with. Luckily I see about 2000 people a day and if I can stop 1 per day I feel I have done a good deed. DO NOT BUY FROM THEM. They do not stand behind what they sell

Do not purchase a car from this place. They do not thoroughly check over the vehicles before they are sold. I purchased a 2019 Mercedes-Benz from them in September 2023. They came out with two keys, one in which was split in half and had scotch tape around the battery portion and they weren’t planning to provide me with another one until I spoke up and asked them to provide me with a new one. The keys cost over $300 on their own And they were going to let me walk out of there with a busted key! The other key, which was intact, had a dead battery! Within two weeks, the sunroof started leaking. I had to return once more over an hour, from where I live to have the sunroof repaired.

I reserved a car at CarMax Houston. Due to they didn't have it I had to pay the delivery from Austin, TX. The car arrived and I tried to schedule my visit a week after because I was traveling. They simply said that they couldn't wait that time. So I lost my money and the opportunity to get the car. No reimbursement given.

I bought a used Audi A4 from Carmax in Davie, FL. Within a few days, it was in the shop for a valve problem. They fixed it and while driving away the engine light came on again. It was another valve problem. They fixed it, drove it themselves, the light came on again, another valve problem. I asked them if they could just fix all the valves at once and they said no. I asked them if they could at least give me a warranty for the remaining valves and they said no. As it looked like I was in for more problems I exercised my option for a full refund as it was within their 30-day refund period. The car was not there at the time, they had sent it out to another shop specializing in European cars.

I Bought a car in June. The car went into the shop in November and I just got it back in February. The car is not worth the cost that I was charged and it still need work. Very bad business to sell a car for well over the worth.

I was in the process of purchasing a vehicle, but first I had to pay for shipping the vehicle to a local CarMax (don’t do it). If you decide not to purchase you lose that money. It took over a week for the vehicle to get delivered and prepped from a carmax that was not even 8 hours away. After waiting over a week I was finally able to schedule an appointment to finalize the purchase. They asked did I want to look over the vehicle while they get everything ready for signing (first indication something was wrong is when the guy Jacob would not give me the keys to start the vehicle). The young lady that was able to bring the car around pulled up and when I walked out all you could hear was this noise coming from underneath the hood. I asked her did she hear the noise and she said yes and offered to have a service technician look at it. The Technician says it sounds like an injector or timing belt issue, so of course I don’t buy that vehicle.

I tried to reach out months ago and exhausted my efforts after several calls to Carmax and a wasted trip to the Chatt location. I have put less than 10K miles on the Altima since I first complained about non-satisfaction of the purchase and I last got a response 8.3.23. None after that! The Service Engine Soon light appeared over this weekend. I just had the oil & spark plugs changed 2 weeks ago, and had to take it back to ask the mechanic to put it on the machine to detect issues triggering the light. The testing confirmed the car needs a transmission (which would explain the skipping I complained about when I was trying to return the car in August 2023. The roaring noise I was referring to in the complaint is the 2 wheel bearings that need replacing, also the water pump is leaking. MAIN COMPLAINT: Did not resolve original complaint. Car needs over 5K work done.

2) I purchased a car from an out-of-state dealership and the DMV instructed me to go to an in-state dealer to obtain a VIN validation. The greater at the front desk sent me to the proper agent and it took less than 10 minutes to get the form. There was no charge for this service.

When I started searching on CarMax I have to be honest and say I was skeptical. The reviews I read were discouraging but I kept reading. One thing I notice about the sales was nobody had the car checked out by a or their mechanic. Most of the reviews were from out of state, so I decided to start reading about California and the reviews were better but I was still a bit nervous. I had found a car I was really interested in, so I checked out the CarMax in Palm Dessert, California. To my delight the reviews were very good but I wanted to go a step further and check with my mechanic. He said he knew a team member at the Palm Dessert location name Max. Has known him for sometime and he was a good guy. So I contacted Max after I had gone over to look at the vehicle and then I began to get a little excited.

Found car, paid $199 for shipping based on finance prequalification approval. Began purchase process, numerous documents uploaded at CarMax request. Final finance approval and still transaction dept screws me over expecting me to sit at dealer while they try to jack me around some more. After all the uploads, want me to print out the same docs and bring to dealer. Look at the 1 star reviews!!! Do not use these scammers!!!

I made a bad purchase from CarMax Fort Worth Hulen store. I had bought cars in the past at CARmax and had good experiences, but this one was pure trash! It had problems as I was driving it off the lot, so I brought it back at their first convenience for a new transmission and front strut/spring assy's which were not attached to the vehicle due to broken bolts. It still had, and has to this day, suspension noise. I replaced the tires, rear brakes and am in the process of replacing the MASS. Some of the issues could be normal for a car with 100k miles, but not the suspension. Anyway, if CarMax had done their famous 162 point (or whatever) inspection some, or most, of these issues would have been found. I'm just trying to get away from this POS now. CAVEAT EMPTOR!

I purchased a 2013 Chevy Equinox from CarMax in Parker, Colorado in May of 2023. Drove it a couple of months and then started noticing that despite having the oil changed, the oil wouldn't register on the dipstick and it would occasionally ping like it was out of oil. I took it in and the dealer could not find the issue. This issue continued until I took it to another dealer and they discovered that the car had a recall that had just expired. They said there was no way that Car Max didn't know about the issue and that they should have know about the recall and had it repaired while it was still eligible. By the time I found out about it, it was too late to fix it and it was a bad car and needs new pistons, gaskets, the works to the tune of about $6K - $7K with parts and labor.

I reached out to have brakes done on my car about 3 weeks ago. Carmax told me I needed to leave my car there overnight and get it back the next day. Well, they ordered the wrong Rotors and then told me all I needed was my brakes to be shaved. Then after they did my diagnostic and after they fixed my back brakes, they told me I needed my front brakes done. My question - Why didn't you know this when you did the diagnostic I paid you to do.

I experienced a devastating ordeal with Carmax Company. I had purchased an SUV all the way from California to be shipped to Texas, and my request was approved. Excitement filled me as I eagerly awaited the arrival of the vehicle in Houston. However, my anticipation turned to frustration and disbelief when I went to collect the car. To my dismay, the manager and Carmax associates began sharing stories that simply did not make sense. I engaged in intense arguments and battles, desperate to understand the situation. Eventually, the manager in Houston reluctantly signed a document promising to refund the money I had spent on the car. It was a glimmer of hope amidst the chaos.

CarMax has a shipping scam on certain high end cars. I found a 2015 BMW w 25k miles for $35,000 (a fair price). Pictures and description showed the BMW in what appeared to be excellent condition in and out. I paid $1350 to have car shipped to CarMax, Norwood Ma. with every intention of buying. Car arrived and I inspected car finding several obvious issues. Leather seats were stained, split and in deplorable condition. The leather dashboard was also severely damaged. Pictures in CarMax ad showed seats and dash in perfect condition. Manager was not available but was suppose to call me later that day. Never called. I called and asked for manager, told I had to leave phone number and he would call back. They wouldn't give me his email. Never called me. I received computer generated message that “reserve’ status had expired unless I completed purchase immediately. No call back from manager.

My wife & I have been doing business since 1980, bought several vehicles with no problems. But unfortunately, back on November we purchased a 2016 SUV within a few days we noticed that it was leaking oil from underneath the vehicle so we took it back for service. After a few days got it back and still had the same issue. We decided to exchange it for another vehicle, a Ford F150 XLT truck. This time test drove it, ran very well, made the deal. Next day I purchased a set of Nerf Bars unfortunately while underneath the vehicle I saw oil drops between oil pan & transmission. So I took it back to service, told them about the issue & also found out there was no jack & missing a plastic kick floor plate cover.

I bought a car from CarMax in November 2022. The car broke down in July 2023 and only driven 10,000 miles before that. I took the car to my repair shop and he said that the car needed a new engine. I called CarMax about the issue and was told there was nothing they could. Their 125 point check up is all just advertising and junk. I thought that they might meet me in the middle or something. Check out the company reviews beforehand, you won’t be sorry. I would leave them 0 stars if I could.

CarMax sold me a hybrid vehicle June of 2023 without informing me until 12/12/2023 that they do not actually inspect hybrid vehicles. Instead they scan for a code and fix anything that comes up. This means that sensors aren't checked, the car could have issues with the battery, cooling system, fuses, wiring or the hybrid system could fail (which happened to me) without warning while you're driving on say the freeway or driving to work in the morning which is could cause an accident and loss of life for the driver or anyone you accidentally hit from suddenly going not being able to go faster than 10mph. Thankfully I was near the Hyundai dealership.

I was in the market to purchase a vehicle. (Mine still works just getting old.) Since I was not in a hurry I searched online at local dealers/private owners, test drove several over the course of 4 months. I had not thought about Carmax until I found a brand new car I loved. 2024 Mazda CX-5 Touring. :) Loved the car, could not afford that car so I googled older models and found a 2020 but it was in Ohio and I was in Missouri. Saw that CarMax can ship the car for $199 and I could test drive. I went back and forth looking at reviews and being cautions.

I have bought 4 cars in the past two years. Initially, I started with Carmax because the people are always so easy to deal with. They really make it easy to buy our car. However, they lose rating because it comes at a huge price. They lowball trade in and its cars are always priced 8-14 % above on average. This seems to be the model. Ease of transaction versus paying for it! Now I still start at Carmax but use it to determine how much LESS I should be paying elsewhere. This model has served well! It’s too bad the markup cars so much because I like the business model.

After a bad experience with another online auto dealer my wife and I were left either waiting 2-3 more weeks or looks elsewhere. I found CarMax online and searched their inventory. The site is very easy to use and find what you're looking for. The entire process from searching to inquiring financing and buying was made as easy as buying a vehicle could be. From online to the representative that I dealt with over the phone to the sales and finance people at CarMax everyone was great, super friendly, and helpful. You can tell they enjoy the company they work for and represent.

Carmax will tell you Oregon will pay back sales tax if you register in Oregon. This is absolutely false. If you purchase in California at a dealer and you're from California you do not have to pay their sales tax if you live in Oregon. Oregon does charge on some vehicles their own costs but you should not pay another state's sales tax.

I am deeply dissatisfied with Carmax's service, specifically regarding the lack of response to my concerns about the delayed title delivery for my vehicle, as discussed on October 16, 2023. Despite repeated attempts to contact Mike ** through email and phone calls, there has been no response since our last interaction, leaving me frustrated and unsettled.

My husband and I bought a truck from CarMax, financed through CarMax Finance. My husband died Dec 2018, I was diagnosed with cancer Jan 2019 (8 days apart). I worked with my lawyer through probate. We tried to get the truck put in my name through assumption; done every day all day, except at Carmax. For more than 6 months I turned in the paperwork CarMax required for assumption for it to only be kicked back to me over small issues, date on paperwork corrected and initialed and then notarized. Was kicked back. After months of no issues with the name on my license, they kicked it back because I updated my license without my hyphened last name, though they knew it was me. The notary signature was eligible. The stamp had her name clearly.

I am reporting racial discrimination at this Carmax Riverside, California location. I was referred to this Carmax dealership by my brother, who is **. I am biracial, **. My brother got a car from this dealership and all he had to show was his proof of income, his driver's license, and provide them with the down payment. He did this, and he walked away with the car of his dreams with no hassles no fuss, and was done at the dealership within two hours. When I went up there with my other brother, who is also biracial, **, we were already preapproved as their advertisement suggested we went online and I was preapproved for a certain card.

On 11/04/23 I purchased an Infinity Q60 that was transferred from another location. As with all the inventory, each have a features & specs page that list all the featured equipment. I did not spend time finding all the features at the time of test drive and purchase. However the next day I did spend time looking and the operation of each. The 1st three I looked for was heated seats, heated wheel and remote start. None of these were installed on the vehicle as advertised on their website. Because these are major features, I chose to return the vehicle within the stated 30 days terms. It was actually at my first convenience and less than a week. They was well informed of these missing features and perhaps more as I did not continue to check for the rest as listed.

I suppose to received my title by mail after 3 weeks since I paid off my loan and it been 2 month and I did not get it and when I called they told me it's mailed to my address in reg regular mail and there is no tracking number and I told them 10 times I did not get it so they says I have to go to DMV and get one and everyone knows what that mean to go to DMV and spent all day there. I spent 30 thousand dollar and they never mail my title plus they where so rude to me on the phone. I never recommend them.

I purchased a car from the Greensboro CarMax in July. Some legalities were and didn't appear until October and I was told that I had to return the car. In that moment, I was extremely frustrated and rightfully disgusted. After I considered my options and after legal council I decided to allow CarMax to make it right. They were determined and handled the situation with great care and compromise. They found me an identical make and model and made some adjustments that were in my favor. While I know it was an oversight on somebody's part Barry ** and Albert ** did everything they could to make sure that I was pleased. Not sure that I will purchase another vehicle from CarMax but I will say I appreciate their efforts on this transaction. Thanks Fellas!

Bought a 2017 VW Golf from CarMax. 6k miles later I had to drop 4k dollars replacing faulty fuel injectors and a new intake manifold. Carmax told me they would do anything for me, which I expected because I didn’t purchase the inflated warranty. Point of the story is, Carmax quality check is garbage.. Therefore, know that there are risks buying any used car, but if you are going that route look for certified pre owned vehicles.

Buying the car was the easy part... getting customer service is quite another issue. I called PD CarMax on 9/25 to cancel my MaxCare contract for my Mini Cooper. I spoke with Joe, who said he would take care of it, all I had to do was supply a photo of the odometer and one of the registration. I hung up and emailed both the requested photos. (I have the email.) I called back 10/15 and was told the policy was still in effect and they didn't show any of my email correspondence or the photos. I resent the same email that was sent to Joe. The 'girl' in the contracts department told me that since I'd paid cash for the policy, I would receive a refund check and she would take care of everything.

Bought a car from the Gaithersburg location after going to other locations where website said cars were on the lot but were not. Same thing happened at Gaithersburg but we were finally able to find something to settle for as we needed a car badly. Drove it for two weeks and decided it was suitable (discovered the oil was virtually empty about 5 days into ownership and had to wonder what else was wrong if they didn't even check the oil, I get buy as is but seriously?!).

I purchased a 2014 Nissan Altima recently. I test-drove the car and liked it right away. A couple of weeks later, we had a really cold day in Central Illinois. That’s when I realized the heat didn’t work. After calling the manager and the store more than 10 times, I still didn’t get a resolution. The person that sold me the car couldn’t be reached and never returned any of my calls. I was in a situation with a new job I had just started. After they promised me a loaner to get to work while they looked into the heat issue, they backed out and changed their mind about helping me with a loaner vehicle. I lived 40 minutes away and just started a new job. That was my issue and they could care less. I will not purchase another vehicle from Carmax.

Would not recommend Carmax to anyone. They will rip you off for the junkiest car on the market. All of their cars have issues and their refund policy sounds all good and all but they will take FOREVER to give your money back. Will never buy a car from here again.

Just Arrived home from CarMax Murrieta and I have to say I can't even be angry because the Appraisal offer made on the cars that I was going to trade in were quite simply offensive. I understand they have to run a business but my God they couldn't have offered a more ridiculous amount. Both cars are in decent condition, nothing to fancy but the 2011 Jeep Wrangler has all the usual add ons, Raised, winch, big tires etc.

The commercial says you can shop with no hit on your credit is false. I logged in and gave my information. After seeing it all I decided not to go any further after multiple calls from them. I started receiving credit letters in the mail. When I called to complain they told me of the offers I had. The Jackson MS office is responsible for the hits on my credit report. I was then told to call Customer Relations!!

We did an online appraisal of our 2020 (Mint condition) G70 Turbo Elite AWD fully-loaded Genesis with only 26k miles and received a low-ball offer of $27,000. We took it to a nearby CarMax to have the price verified and then sent away for the car title as we went on a two-week cruise. Upon return, we went back to CarMax with title in hand and they said they had to appraise the car again. I thought... "great, maybe this time they'll give us a more reasonable offer". Nope! Apparently if you're not ready to accept their offer CarMax has some formula that will depreciate the value of your car by some percent.

I wanted to put a down payment on a vehicle. Something simple. I shopped online with Carmax, and decided to test drive one when I was told I was approved. We drove an hour to the store. Test drove the car, it was a little shaky while idling, so that was a no. Went and asked the salesman about another vehicle. I was then told that I had to have a trade-in, as well, including with the one that I had already test drove. No one had told me that! Waste of time and gas. FYI, all their vehicles are overpriced. Compare it with KBB.

I took my granddaughter to purchase her first vehicle. After driving that vehicle many problems occurred. They bought it back. We purchased another vehicle even though we lost our 8000 dollar deposit. The next vehicle was worst than the first. They do not stand by the vehicles they sell. They are a horrible organization.

This company is an assembly line. They use a company like Carfax, missed that my car I purchased had been wrecked. Watch out folks. Take it to a Certified mechanic! Ask to see all their hidden fees. Good luck.

I was doing research on a vehicle I was interested in, I checked the local Honda dealer's website and compared the prices to similar cars for sale at CarMax. I noticed CarMax was more expensive. I also did the trade in offer with CarMax on my current vehicle, they wanted to offer me $1,700.00 to buy my car that they are selling at their dealerships for $13K! That is robbery to me! I will never purchase another vehicle from CarMax again. I would advise to buy elsewhere.

I have either sold or purchased 8 vehicles with CarMax over the years. NEVER again! I attempted a cash purchase of a vehicle for my daughter and at the last minute (she was at her pick up appointment with cashier's check in hand) they gave her the runaround and when she tried to investigate they banned her from ever doing business with them again. They clearly do not care at all about providing good customer service or treating people (especially young people) with respect. We happily took our money to Carvana and have had an exceptionally good experience. Given their shady practices I’m sure the car we would have gotten would have turned out to be a lemon considering how frequently I’m reading that in other reviews!

Paid $28k "haggle-free" price for used car that is worth $24k, in perfect condition. CarMax assured me it was in good condition, the rust was "not bad", all inspected elements meet CarMax's High Quality Standard and pass the +125pt inspection. Okay, the price is high for a perfect car, but I understand there's demand for quality used cars. I paid $3000 for MaxCare extended warranty. CarMax's representation of the product was a flat out deception. Many, many components of the car "passing inspection" required immediate replacement. I've paid over $11,000 for repairs already. Many parts had to be physically cut out of the frame and replaced due to rust and corrosion in order to service the other immediately failed components. CarMax absolutely will not cough up the money for the repairs that were needed at time of purchase, for one bogus reason or another.

Purchased a car from Carmax for my daughter, got the Maxcare on their recommendation. She started having troubles with the car, not starting and leaving her stranded. Called the service department, the Columbus store, only to be told that they were not taking Maxcare customers at this time, I asked to be connected to the Service manager, a Chris ** who was rude and condescending, Why would they sell a warranty service if they are not going to honor the program. Took it to a independent shop and got the car fixed, which we had to pay for out of pocket, she needs her car to go to school. Will never deal with this company again.

I purchased a car from Carmax. Haven’t had the car for 30 days. Took the car back. The first time the car was driving very slow. Made appointment. Took the car in to see what was the problem. Mike the service manager said it was low of oil. Then I drove it for thirty more day. The car started making a clucking noise. Then I made another appointment. Drove it back there. Now it’s the valve cover gasket (engine) they supposedly replaced. Mike the service manager said, "Drive it for four to five months. If it does it again then we will see about putting you in something else."

We co-signed a car loan for my son at Carmax to help our son out, who, like many, has had a series of catastrophic events. I am highly disappointed with Carmax and what feels like a somewhat shady business regarding their practices. The story is that my son purchased a Jeep from Carmax with 20K miles. A couple of weeks after he bought the vehicle he began getting transmission warnings (four-wheel drive errors) and called Carmax to schedule a service appointment. He took the car in to Carmax (Kenosha) and they said they had to ship it to a Jeep dealer. They gave him a loaner and he went home.

I was cheated out of the money I mailed in $2201.49. I have never been late on my payment but only$1000.96 applied went to principal. My principal amount was $19,511.96. $1200.53 never reflected in the principal amount or payment. CarMax want to say that my principal amount is $18,511.07. My principal amount is owed is $17,310.47, when I call, I am lied to about my payment. My experience with Carmax is frustrating and very upsetting, where CarMax have not rating, but the Attorney General of consumers affairs.

My daughter had bought her first car with CarMax back on April 2023. This process has been a headache from day one. Getting it tagged, trying to talk to CarMax on the phone, email and all the paperwork at the store. When we started this process the paperwork has been headache. I then called CarMax to get some assistance no one picked up a phone call and once they did hung up on me. Sent email, no one emailed me back. We are still dealing with the paperwork at the DMV to find out the lean holder part of the paperwork wasn't completed either. So moving forward I and my family will not be using CarMax or refer anyone I know to get a car from them. CarMax isn't going to care that they lose business since I'm just a family for 7, but I will tell everyone I know not to use CarMax.

So I had problems when it came to the express pick up. They messed up my address the first time then I had to do the whole process over again. So that was to second time they ran my credit. Then after all that I get to CarMax store to see they spelled my address wrong yet again I had to do the process all over again. So that means they ran my credit 3 times. Then they ask for my license which I didn't have. Yes my fault I left it home but I proceeded to say if I am already in the system why they can’t just use my documents on file that I uploaded? They proceeded to say for me to go all the way home which I don't have a car to get my license and come all the way back in rush hour with it and mind you I live a hour away. So then I’m like I of could just called the call center and did it over the phone if that was the cause. In reality carmax messed up 3 times. I will not go through them again.

I financed 2 cars at Carmax. The first one was returned the same day. The second the transmission went bad in 5 weeks. One week shy of me being able to return it. Great customer service. Horrible cars.

I purchased a vehicle in March and 1 month after I started having brake problems come to find out it was an oil leak. I need someone to contact me immediately. I’ve left messages and messages I’ve been told that the wait for my vehicle to be seen was months out. How is it possible to have your vehicle services in the condition!!! Spoke to the manager and explained the problem and she guided me to take my vehicle to the BMW since I had my brakes done there when it wasn’t my brake. It is a motor problem!!! I need assistance immediately!!!! Monica **. Horrible horrible customer service at the 13100 Gulf Freeway Houston, TX 77034. Waited over 50 min on the phone for assistance!

Decided to trade my car with CarMax and it has been the worse experience I've ever had purchasing a vehicle. Not to mention I still don't have the vehicle. This after spending the entire day doing everything that was asked of me. Only to find out so many errors were made on CarMax behalf.

If I could give this review zero stars I would. I purchased a 2012 Ford Focus with 50,000 miles on it last October. Nine months and 10 thousand miles later my check engine light comes on and my car starts accelerating on its own and skipping gears. The screen on the dash shows, "Transmission Malfunction Service needed." WHAT?

Updated on 10/9/2023: This is an update to a previous review. When I returned a car to CARMAX on Monday 9/18/23, (because it wouldn’t start 36 hours after I bought it) I was told to expect a full refund in “7-10 business days”. It has now been 21 days and I’m still waiting. Worst car buying experience ever.

I bought this car because it went through a 125 point inspection but after one month, the brake rotors were warped and bad. It is obvious they were patched as an inspection would have revealed this problem with the brakes, yet they patched it (resurfaced the brakes) in violation of DOT specifications. A month after I bought it the brakes were warped and shaking the steering wheel. The text number, which the sales associate THEODORE had been talking to me since I bought the car, went radio-silent as soon as I mentioned a problem. When I got home I called a different dealer only to find out I was within warranty on May 24th when I complained about the brakes, but not later when I complained again.

I financed the purchase of my car thru CarMax. I agreed to allow my credit to be run once. I qualified for financing but they tried to transfer my account to another lender and ran my credit over and over, hurting my credit score in the process. On another occasion I paid for a truck in full and drove it 25 days before returning it for a full refund. After transferring ownership back to Carmax, they failed to send it into the DMV for more than a year. I received bills and notices of delinquent title with penalties. I told Carmax who said it would be taken care of immediately but I received more DMV warnings and threats that the FTB could garnish wages for delinquent fees a year after I returned the truck. I was told they were short staffed and would need to get back to me. Very bad service.

This company should be out of business! I have never in my entire life had such a debacle and stress from trying to buy a vehicle. Ran my credit, approved for a truck, then they sold the truck out from under me and said that I have to get a different vehicle! Called several days and continued to get the runaround about what happened, they ran my credit again dropping my score and raising my approval % to 12.7 instead of prev 11% int. rate. and the down payment went from $1,000 to $5,650 on a $2000 more expensive deal! WTF, I will never deal with these people again and am writing every place online to forewarn others to NOT Buy here, we ended up getting a much better vehicle elsewhere and service elsewhere was 1 million times better than Carmax! They will ruin your credit and manipulate you to SELL you. That's it, otherwise they could care less about your business.

Buena Park CarMax. I reserved a car to purchase. I needed to obtain documents to bring with me asking with proof of insurance for the car I was buying. I had home into CarMax 4 or 5 times to let them know I was still buying the car and was obtaining the required documents. I was already approved for the car with $5000 down which included $3000 from a trade in. When I went to get the car they said my stea appraisal expired and they needed to appraise it again. This time they told me it had frame damage and it leaked which was a lie. I asked to be shown where the damage was or the leak and waiting for someone to show me. Nobody came and they locked the doors on me, they closed. Since the appraisal was half they had to rerun my credit for new terms. They didn't and when I called them to continue forward with the car they had taken it off reserve for me and reserved it for someone else.

I purchased 3 cars from Carmax at the same time. 4 months later I go for an oil change on one of the cars and the guy says my brakes are almost metal to metal. I call CarMax and they say, "Oh well you only had 90 days on your warranty." I paid over 25k on that one car and they stick me on 400$ worth of brake pads.

I have good credit (710), I chose a car on their website and was prequalified for 10% apr, the lady says she will run my credit and call me back. She never did. They ran my credit later, I got an alert from the credit bureau and called them. They offered a credit of 28%! And I said, "Hell No!"

So I absolutely loved my new Mitsubishi Outlander and my sales agent. It wasn’t until a week or 2 later that all hell broke loose. It started with a flat tire, then it lead to thieves tampering with my vehicle to the car running out of gas and possibly needing a jump. The RoadSide assistance agents were so worried about who should pay for what that they missed the bigger picture here.

Carmax is a complete scam - DO NOT buy your car through them. They offered me a 2021 Mitsubishi Mirage for $18,988.00 but when it came time to sign the paperwork the price changed to $35,000.00. I was told by 3 different sales people that my 18% finance fee would be $3500.00 but the paperwork said the 18% totaled to an $ 11,000.00 additional charge. How could 3 different sales people give me the wrong information. The worst part is I paid $400 to get the car insured, went through a headache to get this car registered with my apartments just to end up with nothing. Spoke to a manager named Neil, I asked for the guy's last name and he refused to provide it. Cold hearted and cruel behavior. This company is a straight up scam. I spent 3 days and $400 bucks on this deal just to end up with nothing. NEVER BUY FROM CARMAX!!!!

They advertise themselves as offering the best price for your vehicle. They give you top dollar for your car. This is very far from the truth. I took a Range Rover to sell and they offered significantly less than the dealer. This just proves their advertising is off. A ploy to lure customers and let them think they are the best price in town. Shop around before going to CarMax.

I had a vehicle shipped from CARMAX in Ashville, NC. I paid to have it shipped on 8/4/23, the ETA was 8/7 to 8/13. It was supposed to be ready to test drive by 8/13 but did not ship until 8/8 and it was not ready to test drive until 8/18. The reason I was given was because it did not pass a quality check in which case 2 tires had to be bought and the license bracket was supposed to be put on the front bumper (the bracket was not put as I was told). After test driving I decided to purchase the vehicle (pending cleaning and taking care of some cosmetic things). I was told by the salesperson that the vehicle would be ready by Wednesday 8/23 but I informed her that I could not come back until Friday.

So far my experience with CarMax in Fairfield has not been good. I paid to have a car transferred from another state and received an email saying it had arrived. That's when the communication from CarMax broke down. I have called at least once a day to try to get an ETA on when I can test drive the vehicle. I am a serious buyer and ready to write the check. Unfortunately, this seems to be a very difficult question for anyone at this location to answer. I don't understand why they can't estimate the time it will take them to do whatever it is they have to do and let me know. They do not initiate contact with me and I wait on hold for long periods of time when I call. I understand this is a nation-wide business and they may not really care about the customer experience, but is it not good.

Called 4 times before pick up to make sure I had exactly what was needed. Had to go back home after giving paperwork, only to be told it was not correct, then I found same vehicle with 6 miles more for 5k less with a dealership closer who worked with me not against me, DO NOT recommend. Shop around.

As a clean cut professional who has years of experience with auto sales I can't believe this place hires non professional, non self invested kids for The sales team. As a professional car salesman I will not go near a kid if I'm buying a car anywhere but I find most dealerships are trying to hire non professional kids they can try and mold. Welcome to the downfall of the auto sales consultant industry.

Carmax Garland Location: Goal was to purchase/ finance a 2017 Hyundai Sonata. Spent time with Emily, she approved my husband and acted annoyed most of the time she helped us. She said we needed to bring physical copy of SSC in and to pdf her copies of proof of income, etc. I asked her repeatedly if she could take copies of our docs while we were there, she said we needed to go home and do it ourselves (despite being told prior to bring/ provide docs at our appt). Next day we were calling to get the vehicle insured so we could complete the paperwork and were informed by 4 different insurance companies that Hyundai and Kia were uninsurable due to a very recent recall regarding their key mechanism and high risk of theft.

#CARMAX bait and switch. Beware! #KMX. We decided to sell our company car since we hardly use it any longer. Had my operations manager get some quotes and decided to go local to the Carmax in Wayne. She conveyed all the information to them over the phone, including that the car was wrapped, and that it was a company vehicle. They Told her all the documents that we had to bring in which I did. Upon my arrival for my appointment I was surprised that they made me go to the bank and get a notarized letter that I was the owner of the company even though it was addressed in advance. Not a big deal.

I went to CarMax to purchase a new jeep. New car looks great. The appraisal for my 2017 Honda Accord comes back at 14,000 saying there is a transmission issue and is slipping (approx trade in value for mileage should be 16-18k). Since leaving I have verified at the Honda dealership that there are zero transmission issues! I feel they lied about a major issue with the car as I am a woman hoping I would accept this lower amount. (Currently CarMax has a few of my same model, similar style selling for 20-22k.)

I bought a car about not even a full 4 months ago and my transmission has issues I got the warranty but I want to give them my car back unwind deal and give me the $8000 I put down on the vehicle plus 3 payments. I would never recommend Carmax to anyone. Don't buy there please you will get screwed.

They gave me $13k online offer to buy my Honda Accord, when I went to the Fortbend location to sell the car, they changed the offer to $5k. They misled me as a customer and wasted my day. Extremely frustrating and disappointing. Be careful dealing with CAR MAX

Carmax was very honest and I was very impressed. Gave me $1,500 more than online offer, after inspection. They didn't have to do that because I accepted the online offer. They offered me $8000 more than Carvana, and beat out all competitors.

So, this literally was going to start off as a amazing review, BUT! That has changed! I was referred by a few friends to deal with Carmax, they have great warranties, the prices are great, ya ya ya. I was in the market to purchase my 2nd Range Rover. I currently had/have a sport, and wanted to try out the Velar. Better on gas, smaller, cute, you know! I found a burgundy 2018 Velar S. Was nicely loaded, sexy, rode amazing...good price (not great), around 24k miles...about $51k. Cool...so I drove in from Charleston one day, drove the car...enjoyed it. Completed the application process online, downpayment, etc etc, drove back to Columbia to take delivery!

I am a first time buyer from Carmax. I am extremely satisfied with my experience with this dealership. I've always hated going to the car dealerships with all the games, tricks, and pressure that they put on customers. I give a 10 star to Carmax

They helped pick a car to buy, went through the trade process of selling a car but then switch you to other people who are extremely picky about the info and pics you send to "verify" stuff and when it comes to day of delivery and down payment everything is pointless because your bank isn't covered by them. So they no longer will do anything they said they'd do.

Set up everything online with a rep was approved for Carmax financing, gave me a down payment amount. Sent me the breakdown summary. Took both of my jobs info. I had to pay 100.00 dollars to have the car shipped to the king of Prussia location. It was sitting for a while week. Sent in all my paperwork. Like I said, the rep lady Z sent me a breakdown summary of what I would have to put down and how much my payment would be a month. Sent me another email for me to upload to the insurance file trying to have me get insurance which was 412.00 down. Before I even seen the car in person. So I waited till the day I was at Carmax before to see if everything would be finalized before I spent 412.00 on insurance.

Bought a 19 kicks, took it back due to hard shifting. Just 23,000 miles on it. I asked it be clean before I bought it, no pet hair. I’m allergic. Well pet hair everywhere. I got it cleaned and detailed myself. Week later I took it back 'cause the shifting. Got a 2020 Kona. Well it’s already been in the shop for repairs 3 times. It stalls while driving, stalled in intersection. Brakes and rotors had to be changed as well. Shakes bad while trying to pick up speed to merge onto highway. Took it to CarMax. It’s just got 34,000 miles so they said they won’t fix it. Take it to Hyundai dealership. When I bought it that was never told to me but anyway I took it. Got it back still doing the same. It’s in the shop 3 weeks now as I’m writing this. Hyundai dealership said no loaners. They stopped doing that. It was a lie, when I took it to be dropped off the guy said, "We don’t have loaners at this time." So I told him what the woman who made my appointment told me.

This has been one of the worst experiences of our lives. We hit a deer and totalled our car. Went to Carmax and were sold a Ford escape with a bad transmission. We immediately returned the car and were sold a Buick encore. The first week I noticed the car lagging and stuttering when accelerating as well as there was boiling hot water shooting into the passenger side floor board and burning my legs. We immediately notified the repair center and were told to bring it in. They claimed that there was no lag however they did replace the fan motor for the ac. Lo and behold still lagging. The pedal all the way to the floor and barely getting to 20mph in a solid 60 sec. We were told by a repair center manager by the name of Dallas that even though they couldn't identify what I was talking about to bring it back in regardless of when it got worse.

My husband and I purchased a vehicle from CarMax of Renton in April 2023. We were given reports on the history of the vehicle--none of which mention any accidents or recalls. When I get up to date paperwork from CarMax regarding our sales agreement, an accident and recall appear. (3 months after purchase) I call the store and speak to a sales manager. He pulls up the history report from when we were there in April. He says there is no report of an accident. Yeah. That's what I thought too. I tell him to look at current AutoCheck reports. Oooh, there is an accident reported. He says he'll ask around and get back to me. He doesn't, though. I call back. I talk to a different sales manager. He tells me that accidents aren't always reported right away (on Carfax or AutoCheck). ??? Is that so??? This accident was reported 3 years ago.

The only good thing about CarMax is the 30-day return policy. The first car I bought, the battery died after two weeks. Since it was under warranty, I wanted CarMax to take care of it. While I was waiting for it to be fixed, I found another car I liked. I paid to have it transferred and after it arrived, I found out it didn’t have all the options the listing said and the brakes squeaked/squealed. I think the 125 point inspection must involve standing in front of the car and counting to 125. Also, the first car I purchased— when it was put back up on the website the AutoCheck report listed minor accident damage from 2 years ago. That didn’t come up when I bought it. Save yourself a lot of grief, DON’T BUY FROM CARMAX!

Very good experience. 30 days return policy was the key for me to have a peace of mind. No price haggling also helped making the experience better, knowing that you are getting the same fixed price as anyone else. They were also nice to take care of some minor scratches and re-did the window tinting on the used car I purchased. I think most of their used cars also comes with new tires and quality check. Overall a very good experience.

Participates in deceptive business and financial practices, as well as took a car from a disabled veteran. These guys are all about spamming your phone with calls but unable to leave messages or communicate in writing. Avoid at all costs.

On May 31, 2023 I ordered a vehicle. Paid the transfer fee 449.00 to transfer a 2014 Chevy Corvette to the Arlington/Ft Worth location. No one ever called me about this transfer. Every reach out was from me to Carmax. Vehicle arrived there 06/07/2023 and begin the checkpoint. I was to take ownership/test drive etc no later than 06/14/2023. On 06/15/2023 I was told there was a TITLE issue and that a duplicate title was needed. No one reached out to me still on anything. Talk about LACK OF COMMUNICATION!! It is 07/11/2023. I still have no vehicle. They have the worst customer service in history. This was a birthday gift to me. My birthday was June 10.. I will NEVER suggest CARMAX to anyone. I wouldn't send my DOG there.

PLS save yourself MONEY< yes money could be lost, we lost $1,000+. Save yourself time. Once upon a time CarMax was a good company, good concept, quick, easy, good cars...NOT ANYMORE! They do NOT do any sort of good checking out of cars. You could get a lemon 50-50 chance. AND whoa to those who try to get money back, or exchange, or even get decent, reliable customer service! it doesn't exist. We had to deal with Lauren in the corp office. Yes even the corp office is a full on joke. Lauren arranged LOL for us to get a loaner car. My husband who bought the car was out of state on business. So he kenneled our 2 dogs up at our second home, bought a last minute flight $$$$, rented a car, picked me up and we went to get this loaner car. OH oh not there. The pick up location had no paperwork, and oh oh Lauren was out for the weekend. The day SHE set up this loaner!

This company is a total joke! I ordered a $50k car that was listed with several options and features. Once the car arrived, my family realized many of the clearly advertised features were not present. We went back to the location to explain this car didn’t have several of the clearly website advertised options, and was told not to worry “we will make it right”. So, I won’t go into the extremities “I can if needed”, but they quickly helped us find a replacement that ‘hopefully’ was as described. Finally the replacement arrives, and now they cannot give it to us because they ‘lost/don’t have’ the title and they cannot transfer the replacement ‘slightly less expensive’ vehicle. Now we are told to wait ‘an undefined amount of time’ while they search for the ‘lost title’.

They knowingly sold me a car with a crack windshield, after telling me I had 90 days to get anything fixed that I need to have fixed, But it took a couple weeks and me calling corporate several times, to finally get them to look at the windshield, by then my 30 days had passed, and they know I'm stuck with the car now, So they're refusing to fix the windshield, they they are con artist!

Terrible customer service, worst car loan company. Paid account in full way before month ended and they reported my account as being late. Then the credit department can't provide proof that a letter was sent to correct credit report issue. Was not satisfied with information from the customer service department or the credit department neither the gap insurance department. All of this department offers terrible customer service.

I traded in our Tahoe and drove a Ford F150 off the lot. The experience was painless. They gave us a fair price for the Tahoe that we were happy with and with the trade in towards the truck, we saved over $1000 in taxes. We were very happy with the overall experience.

Horrible customer service. They were not accommodating at all. Tried forcing me to take service appointments dates that were outside of my limited warranty. Even at one point told since I didn’t buy the car from their dealership they didn’t have to be accommodating. Then to transfer me off to her peers when I asked to speak to manager. The associate I am talking about is Jordan. She has a male co worker who was also rude. The whole experience was horrible. By the end they transferred me to head of service Chris who gives me a service date one day before my limited warranty ends while coworkers laugh in the background. Nobody wanted to give last names and the whole experience was demeaning, demoralizing and degrading. Thank you for that experience.

Carmax (Irvine) provided us with a car that cannot be legally registered in California. On December 1st, 2022, we bought a Jeep Wrangler for $35,722. The dealership assured us that the permanent plates would be sent in the following weeks. However, after waiting for five weeks, we contacted them to inquire about the status. The representative promised to check and call us back, but we received no response. Two weeks later, we called again and were informed that the car had been registered in another state, requiring a VIN verification. We took the vehicle back to Carmax for the verification, and they mentioned it would take a few weeks to receive the plates and registration.

I bought and paid off toyota 4runner before, I recently went back to buy. I don’t want to pay down payments. I instead want to pay what exactly my bank gave me. The salesman felt bad right away. Cars I choose in the store parking lots aren’t available they he said. All the sudden the ford expedition, the tahoe prices jumped. I had 36k to spend. Now the expedition and the tahoes are 37,999 & 38,999. They just want e to spend more out of my pocket. I refuse and I left their 4 DMV CARMAX, That 999 and state tax and warranty totaling $4000.00 so if you see a car in Carmax for $20,999 don’t think it’s $20,000. It’s actually 21,000. Now don’t think it just $21,000. Now add state tax $1400.00. That’s is now $22,400.

I suggest being very careful when purchasing a car from Carmax. My business purchased a Ford F150 with relatively low miles. A service code (serious issue) popped up within a few days and I took it in to Carmax under their warranty (after waiting weeks for an appointment), but they found nothing wrong. Then we got the code again and took it in again (after waiting many more weeks) and they told us they replaced some parts. This happened a couple more times. Then we got the code again and Carmax couldn't get us in for a number of weeks, so we ended up at another mechanic who we paid to make the repair rather than deal with the Carmax warranty.

I purchased a car with 80,000 miles on it and after 2 weeks the starter went out and the AC filter was clogged. After passing their 120 point inspection and at after 30 days the transmission was slipping. I took it back to them and they said it was fine and I took it to get a second opinion and they said not only was the transmission needing to be replaced that the valve covers were leaking oil and the CV axle needed to be replaced and I battled Carmax corporate and Carmax store for over 2 months before I paid out of pocket to get my car fixed and still have not been contacted by them to fix the vehicle that should have been covered by them. I would not buy anything from them again.

Want to have no idea how a company can charge so many add on fees? Buy at Carmax! What a bunch of liars. They wouldn't even give me a price on a vehicle they had in stock. They could only give me an estimate. And the estimate contained $1,400 in fees that they say go to the state. I used to sell at a dealer. The only fees that go to the state are the sales tax, tag, and title. Any dealer that tells you otherwise they are lying. Also they would not answer simple questions about the car's history. I was continually told they have no way to access that information. What? Don't these people have computers? Of couse they do. They are just the bottom of the barrel in the car business. "If you want to pay too much, and get screwed, go to Carmax! They will be happy to separate you from your hard earned money.

We are looking for a Toyota Prius c. There are four trim levels of the Prius c. Carmax has a car in Georgia that they claim is a Prius c three. We live in Massachusetts, so the car needed to be shipped - for around 600.00. Carmax has a good warranty period, but you cannot retrieve your shipping costs, once the car is shipped to your area. That's all reasonable.

I purchased a flawless (looking) one owner Lexus GX460 from a Carmax in the Dallas area. Before purchasing, I ran a VIN check for this vehicle on the Lexus owner's site and found it had been meticulously maintained at the same Lexus dealer since original purchase with no issues of concern listed in the maintenance records, so I felt pretty good about moving ahead with the purchase. I realized there could still be issues with the vehicle since it had just over 100k miles. A few days after purchase, and after a heavy rainstorm, I noticed a musty smell and found the driver and front passenger carpets were wet and mildewed under the floor mats. I crawled under the vehicle to inspect the floor pans then looked up at the rear of the engine and saw evidence of a coolant leak where the pink coolant had dried and crusted all over the transmission housing, but it was also wet from fresh coolant. These were two leaks that had been going on for some time.

They offered me $17,000 for my Mercedes and then when all was said and done I only got 12,000. They emailed me about a week later asking me if I want to sell it for $17,000. I will continue to tell everyone not to sell your vehicle to CarMax.

I would love to say thank you to Sam over at the Carmax in the Tampa area, he was amazing and helped me trade my car in for an another car, Sam made the process so simple for me, I will definitely be buying more cars from you. Thank you Sam.

They bait and switch. Sell you a car that is defective. You take it back within 7 days of owning it and they spend an entire week "diagnosing" it. It's 2023 not 1970. A computer tells them exactly what's wrong with it. When you tell them this they then say, "It's just extremely busy here." So, you lied. "We will call you tomorrow." Then they don't. Another lie. "We will take your car to a repair facility that works on foreign cars today." When you follow up, "We didn't. We were so busy today." Another lie. LIE, LIE, LIE. It's all they know how to do.

Do your due diligence with CarMax. Recently spend $200 to have Carmax transfer vehicle from Pa to South Portland, ME CarMAx location and reserved same. CarMax "No haggle" price for 2021 Toyota Rav4 XLE Hybrid with 16,000 miles was $36,998. A new 2023 of same model identically equipped including all delivery, handling, and processing fees from Toyota is $35,617. The cost of a low mileage two year old vehicle $1,381 MORE than identically equipped NEW 2023 model from Toyota dealership. Beware!!!

March 30th I viewed a Pathfinder SL with 21,000 miles on it for $30998., online and scheduled an appointment for the following day. Friday I drive 90 miles one way, arrived early, chat with the salesman, and take a test drive. Ok, they don't haggle on price, question Ayman ** on what is a Business License Tax Fee? Explains is a fee they charge for business? I'm not a business. Then going over the contract I notice the mileage is 24,768 and ask why is it so much higher than advertised? OK pay it or don't buy it. That's what it is.

I purchased a dodge ram 1500 from CarMax. They ran my credit and qualified with no problems. I also had to pay $199 for a vehicle transfer from central Florida to fort Lauderdale fl. I waited several days then I called CarMax at Fort Lauderdale location for a status. They told me they sold the car to someone else. I stated how can you sell a car that you had already sold to me. I also asked that they ran my credit, which shows as a hard credit search on my credit report. They didn't even call me to inform me, I had to call for a status. VERY BAD BUSINESS PRACTICES.

I was buying a new car and wanted to trade in my existing vehicle. The dealership offered a 20% lower price than CarMax's instant online offer. So, I sold the car to Carmax. It was super easy and took all of 40 minutes. They honored the online offer after a quick inspection. I am very happy with the entire process.