CarMax Reviews

I recently paid off my car loan with CarMax. They indicated that they sent Title to my vehicle via regular U.S. Mail. I never received such Title and CarMax now says there is nothing else that they can do for me since they claim to no longer have Title to the vehicle. The onus is now on me to spend an unnecessary day with the DMV to attempt to get a replacement Title which I'll have to pay for AGAIN... a cost which I already paid for when I purchased the vehicle from CarMax. They refuse to help obtain my Title or refund for any replacement. Title for Property sent without any acknowledgement of receipt?? Wonder who has my Title. Never again!

I bought a 2020 Jeep Cherokee from Carmax Wayne, NJ. The sales staff was very nice and knowledgeable. Unfortunately, when I looked the car over, it had a chip in the windshield on the driver's side, in the sweep of the wiper. I had to make an appointment to have someone look at it. I'm not sure why this required an appointment because it would only take a minute, but I scheduled it. They said it had been filled and that was protocol for a chip. I asked what would happen if it cracked, but they had no guarantee and would not replace the windshield. This was upsetting because a new windshield is over $1000 if it cracks more. I have 10 days to return the Jeep, and I am searching for a replacement now.

Terrible place. Sold us a lemon and did not release any information about the car to us. They changed codes just to sell and we have proof. Confronted CarMax and they refused to do anything. Will take this up with the Better Business Bureau.

Absolute worst car buying experience ever. Terrible service!! I was going to purchase a Black Mercedes AMG from CarMax. I ran my own CARFAX report and is showed damage reported. CarMax uses (Auto Check) which did not report the damage. When the car arrive at the Buffalo Carmax it was Green…not black but GREEN. How can you inspect a car and not notice the color is wrong? Staff had no auto sales experience, likely first real job. Sales rep didn’t even try to sell the “green” Mercedes. Did not offer a road test, didn’t even allow me to start the car. Just said it’s nothing we can do after I paid $600 to ship the car and already got my financing done. Huge waste of time.

I read online that CarMax provides the highest value for used cars. So I completed an online quote application. The quote came in and I took my car in for evaluation. Despite the report stating that everything was in good condition (except the rear tires), they changed their offer to $1200 less. They took $1,200 off of a $5,600 online offer despite a clean check up. Waste of time, and unethical business practices.

Billing and Customer service is atrocious. I had been a loyal CarMax customer for well over ten years. I have always loved the showroom sales persons, very personable. However, once the purchase is done, customer service, customer response is no longer a priority. I moved six months ago, went into my account, changed my address. The first invoice went to my old address, no biggie. The lack of return time from receiving and Late payment status was five days, (the usual is about 8 days, give or take).

Irvine TX location led by sales manager Dylan are full of crud. The loan was approved, we spoke to sales manager Dylan and he said to make the drive and just come in to test drive the car and show ID. So we made the drive just to hear him say they were not gonna go through with the contract since they were afraid that if something was written wrong in The contract they were afraid that we would not be able to come back and correct the mistake which is crazy because as many contracts as they write, you figure they had the experience to get it right.

Bought a truck at Carmax. It all went fine and I have my truck. It is what I expected and I am happy. I got an email from Carmax telling me to register with GM so that I will be updated with any recalls or issues on my truck that I need to know about. I went to all the trouble of going to the website to register my truck with GM. It did not go well. I found out that I can't register my truck unless I get OnStar. So this email really is a scam to get more money and I am sure that CarMax gets a portion of that money. I am not happy with CarMax for trying to scam me into getting OnStar. If I could I would rip out that button on my truck.

Do NOT finance your vehicle with Carmax if you buy their car. If you try to make a principal payment, they will take interest out of the principal payment. It’s as if they don’t know what principal payments are for nowadays. I bought a 2019 Honda Pilot Touring and they took interest out of the principal payment. They tried to explain it that they do principal and payments differently. Use other banks if you are going to finance a car from Carmax. As a matter of fact, if they see you’re not going to use their financing, they will say that you need to put down more money. So in short, don’t get a car from Carmax.

I have called CarMax on December 21 because I discovered I was never given the key for my lug nut locks. I had a flat tire and couldn't change the tire. I was told I would be called back within 24 hours, but wasn't. I called again on the 22nd and 23rd. On the 23rd I did get a call back, but only to be told to expect another call. I never got it. I called again on the 25th and 26th, yesterday (the 28th) I finally had my car towed to a garage for them to cut off the lug nut locks. I am curious how my car passed the complete inspection without the lug nut keys. It is also kind of ridiculous that CarMax left me without a car for over a week so far.

I went to Carmax to trade in my car and received an quote from them for my vehicle that I accepted and I paid to have another vehicle transported to the Pleasanton Carmax for purchase. The quote was good for 7 days but I needed my car for a few days and waited until Day 7 to sell back the car. Unfortunately, because I do not drive in the dark due to vision problems, when I tried to make an appointment day 7 - it was after sunset and I hesitated to go there. I called 3 times and verified that there should be no problem to come the following day in the morning.

Bought this truck a month ago. 30,000 dollars. Tranny just went. Now I have to jump through hoops and do all the work myself to get the warranty covered. I had to fight for a loaner car. Please don’t ever buy from Carmaxx. They do not inspect their cars and trucks the way they should. Never again

The first vehicle I test drove was dirty and had been badly scratched during shipping. Later when I arrived for my scheduled appointment to purchase a vehicle, I was told they had forgotten and asked me to come back another day, but that they wouldn't hold the vehicle for me. When they pulled my credit check they told me it was good for a month, but a week later I was told they needed to pull it again. Also, each time I called I would get put on hold for so long it would eventually just hang up on me. It was like they didn't want me to buy a car even though I had a large down payment and excellent credit.

Bought my car over a year ago. Front bumper hanging off at purchase. Wrote into contract to repair. After a dozen times driving 30 miles each way back and forth. Just for them to refuse to do the service they promised every time. Won't even install simple CLIPS. Overpriced scam artists. Would NOT recommend to my worst enemy.

Carmax is the worst to ever sell any cars. In 2022 I bought a car which was a Nissan. The car had water damage underneath and was rusting inside. I have been having nothing but problems with this car day after day. Recently, the panel broke off the car while I was driving. The wheel caved in deeply and broke. Which almost caused me to lose my life. The Nissan has flood damage from prior owner. I was not told the time of the sale. Carmax, you need to be ashamed for selling cars that are dangerous, not drivable, and fifteen years old for $20,000.00.

So I attempted to buy a Lexus at Carmax. After being initially approved they denied after questioning my paystubs. I was humiliated. But it was a blessing in disguise because I later Carworld in Hawthorne, and got a much better deal and a much better car. They treated with respect and honor any ok me should expect especially a veteran like myself. For example, they let me test drive without a chaperone.

My wife’s car was in the service shop at Duarte. Having warranty work done I was called and told that the brakes on the vehicle were the wrong ones. I find that odd because they had been on there for a year and we’re working fine. Then I was told that they cannot release the car to us unless the brake job it’s done. I said go ahead. We pick it up drive home and there’s squeaking and grinding. It got worse over a matter of three days. I took it to a local shop to be looked at because I didn’t want Carmax touching it anymore and they installed the brakes incorrectly. The heat shield was on the front side of the brake pad. Grind on the rotor and rims. Either this was done on purpose or the technician has no idea what he’s doing, but it was a dangerous installation.

My experience with CarMax was incredibly frustrating. I faced long wait times and felt ignored by the staff, which made the whole purchasing process stressful. When I finally got to see the car, I was disappointed to discover hidden defects that weren’t mentioned in the description. The prices seemed higher than at other dealerships, and I received a low offer for my trade-in, which felt unfair. Additionally, the financing process lacked transparency, leaving me confused about the terms. After the sale, the follow-up support was minimal; it took ages to address warranty claims, and I felt like just another transaction rather than a valued customer. Overall, the experience was impersonal and inconsistent, and I left feeling dissatisfied.

I purchased two vehicles from Carmax Midlothian. The first vehicle was a Kia Sportage where under a year the turbo blue making the vehicle unusable and we had to have it towed off the highway. No mechanic would work on it. They said it wasn’t worth repairing. It would cost more than the value of the vehicle. I had Carmax repossess the vehicle. It went to auction and they couldn’t recover the cost of the vehicle, where later I found out there’s a class action lawsuit with Kia due to these problems with the engine turbo, etc. yet they stuck me with a $5000 balance and would not negotiate and have threatened to sue me.

Ok this is the 2nd major issue that I’ve had in less than a year's time since getting a truck from Carmax! I have to pay for repairs including a ABS when that light never came on never! Now I can’t drive the truck, it's been over a month! I never knew there was a problem with the ABS amongst other things! I am pissed off & regret not going to a real dealership!!!

I purchased a 2019 Buick Encore from CarMax on October 14, 2024. My salesperson convinced me to buy this car after my previous one broke down, leaving me stranded with my 2-year-old daughter for two hours. After spending the entire day at CarMax, I drove home only to have the car overheat and the engine light come on. The car had to be towed back to CarMax the next day, and it remained in their service department for 14 days.

The CarMax car buying experience was exceptional. It was the easiest and most convenient car purchase I have ever made. I did not have to spend hours waiting at a traditional dealership, as I was able to complete the entire process from the comfort of my own home. The best part was that my vehicle was delivered directly to my front door. Throughout the process, a kind and attentive representative provided me with regular updates on the status of my vehicle prior to delivery. Based on this seamless and hassle-free experience

I took my son to Carmax yesterday to purchase his first vehicle. First I want to say that one of the main reasons that I will shop at Carmax again is because they don’t try to hustle you and keep you in there all day and make you pay an outrageous amount in finance charges if it isn’t necessary. I have good credit so I got a good finance rate. That will vary depending on credit so if your credit is not as good, then I’m sure you’ll have a higher finance rate either way, we were in and out of there within three hours. My son knew what he wanted. We got the car, we left. We got about 10 minutes down the road and there was an issue with the car. I called Carmax they had it towed back to their place. We went back and decided we wanted to get a different car.

The truth is, it's a really good way to purchase a vehicle, really good, but don't purchase the extra service warranty Maxcare, it's a total rip off, just so happened that 2 other family members purchase vehicles here and also the extra service warranty, each of us tried to use it, and all 3 of us were denied, for ridiculous reasons, and we never received any money back so basically they ripped us off,

Got an online offer from Edmonds/Carmax, selling a car for my incapacitated father. I have Power of Attorney but Carmax would not accept a copy, only the original document which I had, but is very difficult if not impossible to replace. They would not make a copy of it for themselves. Insisting on the original, I had no choice but to terminate the sale. It's not just Carmax, but also government entity ineptitude which create these unnecessary problems. I wasted much time on this attempted sale, I'm disappointed in Carmax policy. MN authorizes POA to make all transactions for the Principal. Pursuant to MN statue 523.04. Both banks and business are required to accept POA. If you sell with POA to Carmax, be prepared to give up your ORIGINAL POA document. Very inept policy.

Horrible experience trying to sell a car. Received an online offer, went to the store to have it inspected, went the day to actually sell the car and the lowered the offer by $2K. Left, went to Carvana and they gave me the initial offer.

October 19th, my husband and I purchased my dream vehicle (over $40,000). The process was the easiest in purchasing a vehicle that we've ever experienced. However, the first issue was immediately after purchase. We waited for about 45mins afterwards for them to clean the car. The problem was while cleaning it, they realized that Carmax had removed the tint of the front windshield before it was sent to them, and it caused a mess due to glue being still on. It caused the glue to spread and drop all over dashboard.

I will make this short and simple. Don't do it. You will run the same risks as buying your car off a stranger, still owe on repairs, and have an extensively large monthly payment on top of it that you could've used for the repairs in the first place. They will tack on everything they can until your 5 years of $250 is suddenly 9 years of $600/mo and you are contracted to it after sale. Date of purchase now feels like I signed my life away and Carmax assures that misery for the next decade. All said and done, you'll spend around $55k on a car that costs $23K. and even near an 800 credit they will give a ridiculous APR. Genuine biggest regret of my life that is causing severe depression over the inability to get out of all my finances being drained by carmax. JUST DON'T.

In October 2024, I wanted to purchase a 2021 Lexus RX 350 from Virginia Beach Carmax with less than 23K miles so it should have still been under the Lexus 4 year manufacture warranty. I took it to a mechanic while test driving and everything looked great except water sloshing around in the left rear passenger door. The mechanic recommended getting Lexus Body shop to take a look. Carmax wanted their own body shop to look at it and fix it and said it could have something to do with the moon roof. The issue is that if the car was under a manufacture warranty, what does Carmax have to hide? And why didn't Carmax catch this problem before and fix the problem. I thought they actually inspected cars they sell. This was a deal breaker and a total waste of time.

My family, unfortunately, purchased a vehicle, 2019 Nissan Altima, from your dealership in Palmdale, CA. A few months after purchase the vehicle started overheating and come to find out the vehicle had two blown head gaskets. After spending over $2,500 to get that repaired, the mechanic shop informed me the catalytic converter is bad as well. My only option to purchase a catalytic converter for the car was directly from the dealership for another price tag over $2,000. I went to the Nissan Dealership in Thousand Oaks, CA where they informed me the vehicle mileage was incorrect.

Carmax El Paso TX, I went on website to request 2018 FAIT 500. I have been so excited and was ready to purchase vehicle. I contacted customer support to request purchasing vehicle, I asked is it standard (manual), Joshua he stated yes. I said ok I would like to purchase. My credit ran and I even added vehicle to my insurance. Call ended. Never received a call back after 1 hour. Then I called back to get photos of vehicle because vehicle was taken down from CarMax. When looking closely I noticed it wasn't as specified. Not a Manual it was an automatic.

My son went in pre-qualified to purchase a vehicle. As soon as he paid his down payment the “finance manager" said that they would need to rerun his information and we will need an additional 5000 down. Way to take advantage of a young first responder.

Man, people say I'm not sure about Carmax, but this doesn't really apply to me at all, I am 100% all in with Carmax. I purchased a 2007 Ford Escape, it had a warranty on it. And it need to new ignition coils, they replaced those ignition coils and I drove that truck for 15 years. I just traded it in with zero check engine lights on; for a newer Escape, which is getting the engine replaced because it had a few issues. Not Carmax fault at all, they didn't know where this vehicle came from; as it was shipped from the East Coast, or the vehicle's history; except what was stated in the transfers.

I bought my first used car at CarMax after buying 9 new cars at Dealers. I was skeptical but the experience was amazing. So I traded in and bought a second car. After taking it home the brakes shuddered, took it back and they took care of it, I was very happy. At 5000 miles I took it to Cadillac for its first oil change. The cabin air filter had never been changed, was full of leaves, sticks and dirt. When the dealer attempted to rotate the tires the front tires were so wore out on the inside they did not recommend continuing to use them, then they pointed a very large flap in the sidewall making the tire dangerous.

Carmax…. Here is a recommendation NOT to do business with them. We bought a 2015 Hyundai Elantra 12/2022 with 60,000 miles on it for $15,000. After 426 miles the engine died. They replaced the engine. From March 2023 until today, 18 months, we have put 6,000 miles on it and the engine is bad again. They will give us $2,500 for the vehicle, a $12,500 loss in less than two years on a lemon vehicle. But it is my fault because the engine warranty ended in March of this year and I didn’t buy the Carmax plan.

I recently had a disappointing experience with CarMax that I feel compelled to share. I brought my car in, which the Kelly Blue Book valued at over $12,500, but to my shock, they offered me just $8,400. I worked directly with the manager, Kevin **, who was unfriendly, cold, and rigid throughout the process. I understand that CarMax has a no-negotiation policy, but there were glaring errors in their assessment of my vehicle. I even showed them on their website that they were selling comparable cars with similar mileage for nearly double what they were offering me—some listed for as much as $15,000. When I requested to open CarMax's site together and review the assessment, both the staff and Kevin flatly refused to address my concerns. Instead of engaging in a constructive conversation, they kept down-talking me, emphasizing how much experience their company has and how large they are.

I sold CarMax my 2020 Tacoma that was an excellent vehicle for a really low price, I then bought a 2017 mustang which broke down 2 weeks later, they then took to the dealership who took 2 weeks to evaluate a need for a clutch which I initially had told CarMax, they gave me a loaner car and tell me I’m ok to drive loaner vehicle which I don’t want. They have no solution, they don’t have any personal to solve or address any issues, so I’ve lost the car I sold them. I got a vehicle that immediately broke down and they just ignore me.

I just purchased a car from CarMax paid to have it shipped in from another state. I’m elderly and thought they only sold top quality cars. When I got home and my son’s came over to look at the car, they were shocked, and pointed out some obvious things that indicated it had been in a serious accident driver door and fenders didn’t line up, paint over spray and paint lines on the roof and the color was not a match for just a few. It was really bad. Called the dealership 3 hours after purchase and informed them. Did say I could bring it back and try to find something else or get a refund.

I will tell you my experience so far with them and it's not good. My brother-in-law died last October and my sister went into Hospice. The "Medical Power of Attorney" who is supposed to make medical decisions ONLY, went in and sold her car! I guess there was a balance owed which was paid by surrendering the car but a check was written for about 2,000.00. We don't know where this check is. I called CarMax to see if this check was cashed and they couldn’t give me ANY information. I asked if I came in with the PROPER paperwork but they won't do it.

CarMax MaxCare is a Scam. I purchased an extended warranty through CarMax called MaxCare, which is underwritten by CNA National. When I bought my vehicle, the salesperson strongly recommended MaxCare, saying, “Oh, you’re buying such an expensive vehicle—you’ll likely need MaxCare in case anything happens to the engine or transmission.” And he was right. Something did happen to my engine. Specifically, a camshaft and lifters failure, diagnosed by an authorized repair center.

I am trying to sell a 2015 Nissan Juke. It was repaired by a very reputable shop in New Orleans. CarMax does not have the expertise to make any decisions. They see wrecked, this means an extreme mark down. They sell Juke's with 60,000 miles for $16,000.00. My 2015 is in very good condition. 13,500 miles, many options, everything works. They offered $5000.00. I guarantee a buyer can find a better deal. I guarantee the only people making any money are their estimators, the question is? How much do they make?

Purchased a 2018 Chevy Trax from the CarMax in located in Schaumburg IL. with 54,000 miles at a little over $18,000 August of 2021 & I’ve had several repairs in the 1st year ranging from brakes, battery to engine coil repair & most recently a transmission. All in a span of three years. An auto repair shop informed me that the VIN number was not the same make and model that was written on the title. I reached out to my salesman who could confirm it either. Do not purchase with this dealership. I will be seeking legal advice as I’m concerned that the transmission even outside of the warranty should still be in good working condition with only having maybe 5-20,000 miles added since purchase.

I bought a car from CARMAX last week, I tried to first buy it online that was a complete waste of my time. They say you are prequalifying and when you get in the store no one knows anything and now you are starting all over. They should just say come in. That was just the beginning of this journey. I saw the SUV that I wanted. I went to Navy Federal, got the check, gave it to the salesman who was great by the way, he stated that he would that it back to be cleaned when it came back so I could drive home.

Had a 03 Sequoia with low miles in good shape, except the liftgate handle was broken, the one interior problem. When I got an $8K offer online, I was skeptical. We got $800! trade-in offer and $3K from Carvana. I was expecting some excuse to low-ball when I brought it in, but selling was smooth and I just deposited the check. :)

I was thrilled to get my new 2022 Audi 3 from the Lithia Springs location on August 15, 2024. However, my excitement quickly turned into disappointment when the braking system malfunctioned just 24 hours later while driving home with my daughter on August 16, 2024. I felt dismayed, apprehensive, and disillusioned, holding the sales associates and managers responsible for failing to thoroughly inspect the vehicle before selling it to me.

I was surprised on low standards of Carmax during my recent visit to Laurel MD location where barely you can see customers visiting here. I have bought almost 4 Cara previously but yesterday I was stunned salesperson forcing me to accept high APR and scaring me, might Carmax refuse to do business anymore and funny thing is my loan was approved by different banks and management was pushing me to accept high APR otherwise Carmax manager gets mad and can refuse. Honestly CarMax is ripping off customers now and drop its standards and dealing like a local dealership. They didn't lost me but my community also after their hard attitude and worse thing on top of it Carmax people deleted my low offer from system.

I’ve always purchased a vehicle from Carmax, and this last experience however I’ll never forget. After having the car for a day I had to return it for maintenance, they had it for an entire month. I’ve currently had it just a few months and still can’t drive it due to more maintenance issues, I was assured by management because of the horror I experienced, for a year I’d have a warranty from them on this vehicle. When I called today they acted like they had no clue of this. I will never, nor will I recommend anyone in my surroundings nor you to purchase from this shady establishment.

(Carmax Modesto, ca). I paid $300 to have a vehicle shipped to my local Carmax. In the end, I never purchased the vehicle. We tried closing the sale Sunday evening as the store was closing. Unfortunately, we weren't able to complete the sale and trade-in of my paid-off vehicle because the manager couldn't find or get the verification on the trade-in quote that we received from the same Car Max store 10 days prior because staff was gone for the day. We had the official Trade-in Quote with us but that didn't matter. The manager told us to come back when they opened the following day. On the way back to CarMax the following day, we decided to check on rebates and rates for a brand new at the Kia dealership compared to the 2 year old w/ 60k miles at CarMax. The better deal for us was buying new at the dealership.

*Express Purchase, same documents requested by many different staff members. And, documentation not available for scheduled appointment.* Inspection/Detail, not performed as stated when making scheduled appointment. *Sales Representative presenting the subject car with a filthy interior and no explanation at scheduled appointment, other than please wait over an hour at an Express Purchase. *Dwayne **, General Manager involved with claim this was to be an appointment to provide appraisal for Trade-in at an Express Purchase. *Complete chaos, no compensation provided without request by customer, multiple misdirection, poor communication and coordination of all parties involved for a three times returning customer. Walked out and will never return.

I purchased a 2021 Honda Accord Sport in May 2024 (Warner Robins). I took the car for a routine maintenance and was shocked at what the Honda technician told me. He stated the car was wrecked, but the paperwork clearly stated it passed the "120 point inspection". LIES! The headlights are missing parts to them, black tape was used to secure certain wires, some of the parts are not Honda's and some parts are actually missing. So, now I'm stuck with an overpriced lie!! I don't recommend anyone to go there.

Not happy with the experience dealing with CarMax, from picking my car to having it take almost 10 days to get then after the long wait now after driving it 2 week it is in the shop for a 4wd service light and plate lights going in and out, took it in at 9am appointment time on a Friday and they aren't open on a Saturday so now waiting on when I can pick it up, when I called at 3:45pm Friday they still haven't bothered with it and now it's 5pm no call or eta and looks like I'm waiting for Monday and act like they are doing me a favor, please save your time and look elsewhere.

I purchased a car from Carmax, put down a down payment of 3800, 2 months later I was called to return the car, My 2 months of car payments was sent back. They mentioned I needed to bring the car back, that the creditor stated I was 2 months in default, I reached out to the creditor and they stated I never had any financing with them through carmax, they stated that I never had an account. Carmax also told me the down payment refund would be affected by how many miles I had on the car by this point. I agreed to bring the car back and get my refund to wash my hands of this nonsense.

Went to one location to look at a truck. Large dents in the bed they hid very well in the pictures. Went a looked at a truck at another location. Truck was ok. Came time to deal. They lowballed me over 2k under minimum trade value. And the over 3k overbook value on the truck. The salesperson said "that it take it or leave it". I said. "See Ya". What a waste of time.

I'm extremely disappointed with Carmax. They sold me a Jeep that turned out to be a complete lemon right from the start. The car had issues with gas overflow and clutch noises, and other things. After not even 20 days, the starter was failing, and when I took it back for service, they were completely incompetent. Instead of acknowledging the car's problems, they blamed me for not knowing how to use a gas nozzle properly, which was incredibly disrespectful and condescending. They couldn’t find any issues with the starter. It's clear to me now that Carmax knew about these issues all along. The salesman hinted at potential problems, and the service team's attempt to brush off the starter issue as a simple battery problem was laughable. They couldn't fix anything, and when I tried to return the car under the Lemon Law, they refused and pushed me to do a trade-in instead.

This was the worst car buying experience ever at the Lithia Springs, Ga. location. I purchased a car in 8/2024. I am very familiar with the mechanics of a vehicle. After purchasing I noticed that my car was making a rattling sound under the hood, and had a burning smell when you turn the heat or a/c on. I called and scheduled an appointment with service. I hadn't had my car 2 weeks yet. I was told it was fixed after picking up my car I had the same issues. So I reached out to corporate. I knew there were issues with a bearing and the transmission, I was waiting for them to tell me. The issues I was aware of after taking it in a second time to the shop was in fact the issue. Then I was given 7 days to find another car before my payment was due. By this time I was furious.

My 20-year-old son bought his first car, a 2018 Mazda 3 with 96k miles, from Carmax in Tolleson. I convinced him to get the extended warranty for peace of mind, but it turned out I was wrong. He’s put about 18k miles on the car in a year and has only done one oil change using synthetic oil, which I helped him with. Recently, the car broke down, and Carmax said they were too busy to take it in, so we had it towed to a Mazda dealership. The dealership determined the car needed a new engine, but the warranty denied the claim because he hadn’t changed the oil three times since buying the car.

I have purchased three, traded one, and sold one vehicle from/to CarMax; and have financed with them twice but will never do so again. The sales and associated customer service area is fantastic and I've never had any major issues with the dealerships or employees in that realm. My greatest point of dissatisfaction is with CarMax financing. There was a ten year gap between financing experiences and I had assumed (hoped?) they had updated/upgraded their operations/system; unfortunately that was not the case.

We ordered a car through Carmax earlier in June 2024. Paid $199 shipping fee. Car was listed with heated seats, heated steering wheel, fully loaded BMW X3. When car arrived it had no upgrades, was not fully loaded whatsoever, radio did not even work, this was 2023 X4. They issued credit good for 3 months. We ordered another 2023 BMW X3 in September, shipping fee $899. Before we ordered we had salesperson call Carmax facility where car was located and do walk around for any damage and inspect car for damage or smells inside car.

Carmax needs a lesson in customer service. I just spoke with the business office manager regarding an unprofessional experience we had. My wife went to the independence location to give them the documents they requested to register our vehicle. She told the female associate that the county we lived in stated we would need to register our vehicle. She said she could only take one of our forms. My wife then asked for our paperwork back and the associate replied, "I can't give you your paperwork back until we cut you a check." My wife asked three additional time for her to give our paperwork back to her to which all three requests were denied. My wife reaches over the counter to retrieve our paperwork. The female associate then raised her hand with our paperwork in it in an effort to keep my wife from taking it and leaving the office. The manager (roger) told her to give the paperwork back which she did at that point.

Went to Carmax in Parker Colorado and saw sales consultant Ben ** to purchase a car. We picked one out and it was going to be delivered to the Parker location. We informed him we would be gone for 2 weeks and would purchase the car when we came back. He guaranteed that the vehicle would be there and not get sold. He had our cell phone numbers, email, etc. When we got back and called to setup the purchase, he informed us they were unable to contact us, that his management team had also called and texted, but got no response. He claimed that the sales staff had gotten the number wrong, but no attempt was made to reach us on alternate number or email. DO NOT TRUST Ben ** if you need to purchase a car at Carmax at Parker Colorado.

So sitting back and reviewing this CarMax experience... I would NOT recommend buying a vehicle through them. Takes a ridiculous amount of time for the vehicle to get to you...and even though they say they keep you updated, you go for over a week with no clue of where it is. Weeks later it finally shows and there are issues. Depending on who you get when you call you might get a decent person, but most often you get a rude inconsiderate person. Then when you find out the vehicle does not match what they put on the site (i.e. false advertising?) they simply don't care. In summary...buying a car online might be okay with some companies, but I would not do Carmax.

I bought a jeep patriot from Carmax after reading they guarantee mechanical and electrical. I spend three months of the warranty they gave me bringing it back to them and even telling them what's wrong with it and them finding out I was right after weeks of shop time. They ran up the odometer, I used it for school twice a week for a month and the grocery store when I had it. Half the time it was warrantied which was three months.

My family went to Carmax in North Attleboro after contacting the customer service line and stopping by another store in Norwood, MA. We went to Attleboro as it is closer. We were trying to sell our vehicle to them. We received an online offer went to the store waited for a bit. Jay came over to help us he sat us down, went over why we wanted to sell the car and then went to review the car to make sure it was as stated. Jay came back in he stated that we needed the title and registration. This car was not registered. We told Jay it was not registered when we sat down. We explained to him it was a vehicle that was inherited and not registered as we didn't need the car. Jay claimed we needed to register it so he knew that we were not trying to get away with not paying taxes on the car. Jay went to speak with a manager.

CARMAX will rob you, and they will sell you a car that is full of mechanical problems, and they mark up the price over the suggested value, sell it, and then in one year it loses $15,000.00 equity. CARMAX and MAX Car Care will not help you, and their staff are rude and arrogant. Especially the Clackamas Store. DO NOT BUY from CARMAX, for in one year, you will lose your entire savings. MAnager even told me that they DO NOT use KKB, which all Dealerships use, and my car was and worth over $20.000, but CARMAX will only give me $16,000.00, yet 1 years ago I paid $34,000.00 for the car. Hmmmmm, there is a problem.

I bought a 2021 Ram 3500 diesel with from CarMax in Charleston South Carolina on a Saturday May 25, 2024 and drove up there to pick it up, once we got there is all roses, everyone was so peachy and go lucky! Started our 600Mile trek back home to Florida, had a horrible grinding noise in the engine, a vibration above 65, rear camera doesn't work, and transmission slippage A LOT.

I bought one car, they told me it's never been in an accident. It failed the emissions test, I brought it back, it failed again, I brought it back and it was past the repair or return date. So I took it to my mechanic and he showed me where it had been repaired from a collision. Second car I keep getting phone calls for late payments and couldn't figure out why... It's because they are auto deducting to the wrong car. Customer service won't refund or waive late charges. Even when I call up they give me the option of 2 wrong cars.

I called and made an appointment for my oil cooler and the service was confirmed. However, when I showed up for the appointment, they had no idea what I was talking about. They did not even have the oil cooler in stock and could not honor the $125 quote I was given. Instead, I was told that they would not take the word of the Mercedes dealer and would need to look for themselves, unless I had the dealer paperwork with me. I could have brought the paperwork if I had been properly informed that it would be needed.

I went to the dealership in Fort Worth by Hulen Mall to purchase a vehicle. We received financing. Got a call Monday morning saying the bank rescinded the loan and to bring the car back. That has never happened to me before. My daughter was in tears and I could not explain why this happened to us. If you're self employed I would say never purchase a vehicle from there. Go to a regular dealership with a good bank or use your own. This was a horrible experience!!

We received a CarMax/Edmonds value of $54,000 (special price when we brought it in) for our 2023 Toyota Tundra (2,200 miles/excellent condition with TRD package). We drove from Vernon, VT to Manchester NH (90 miles one way) to sell the truck. The woman (Daniella) who assisted us was horrible -- she was not friendly, did not engage in conversation. She said she was going to take 40 pictures and then give us an offer. She walked away and didn't come back for about 10 minutes. When she did come back, the offer was $48,000 -- less than Carvana, and less than the dealership offered to rebuy it.

Horrible experience working with them. I had a vehicle shipped from another location. There were delays with that and they were stalling on my purchase when I got there. I was so pleasant and understanding with them. They told me I can't go to any Carmax now because I called the corporate office and shared about my bad experience. Terrible customer relations.

I had purchased a Jeep 15 years ago at Carmax, and thought well of the experience. I contacted them 5 days ago to purchase a $65k truck. I have a trade in. I thought I was a little upside down on it, and their offer was only $1700- in total. Kelly Blue Book has my trade in at $13,500, and I am slightly NOT upside down on it. I realize they need to make money on the resale, but that was a slap in the face. Prior to me looking up the value of my own truck, While dealing with the initial agent, I tacitly decided to move forward while they worked on my numbers, and I paid $95 to have them ship a truck from one lot to the other, all while I kept asking what my final out of pocket figures looked like. It took two maybe three days to ship the truck to their lot. Then another agent called me. I told him the problem I had with the trade in value, and I made an appt to show up to a Carmax appraisal center.

I had a WONDERFUL experience selling my car with CarMax East Haven. Dylan was professional, kind, and made the whole process a breeze. I got the offer online and it was by far the highest amount out of any of the other online buyers. I feared that after driving it from Boston to New York, that they would try to revise the offer based on mileage or other unnoticed damage, but they didn't! I walked out with a cheque for exactly what was promised in under 30 minutes! Truly had no idea selling a car could be this much of an easy and positive experience. Thank you!

I had a great experience with Carmax. Jonathan at the Fort Myers Florida location was great to work with. Very transparent, no haggling and was in and out with my new car in 90 minutes. I compared online and local dealership pricing and Carmax beat them all. Would highly recommend! Car buying can be stressful and not fun, but they made it worthwhile.

Purchasing my vehicle was a great experience. It was one of the best I ever experienced. This is why I am conflicted on giving them a bad review. In the beginning I though this review would be much different. The customer service as far as how they speak to you and treat you is great. This is another reason I'm conflicted. Every one I spoke with, even those mentioned, were extremely polite and seemed to be very helpful, except those mentioned. Avoid this company at all cost. I purchased a vehicle from their King of Prussia store on 8/03/24. Four days after getting it home the right rear air shock went bad on it. I made an appointment to have it serviced. It was covered under their 90 day 4,000 mile warranty plus, I had purchased their extended warranty.

Good morning, If you were thinking about buying a car from Carmax, please don't do it. I have bought 2 vehicles from carmax and both experiences have been horrible. My first experience, they sold me the vehicle and the brakes were bad. I took it back up there and had to wait 3 and a 1/2 hours just for them to fix them. Then 5 years later I decided I'll give them another try. I seen a vehicle online that I liked and so I figured okay. I'll try it again against my better judgment. I was going to trade my current vehicle in. I decided against it and when I went to pick my vehicle up. They had broke my latch to opening my hood. We went back-and-forth back and forth for months.

Buyers Beware! Went to visit CarMax of Nashville. Found BMW X3 with 20k Mi. Looked great. Went over the Experian AutoCheck Report and found 1 Accident Reported. Salesman has no idea of where the damage was. You would expect that after the CarMax "125-point inspection and reconditioning process" someone would know where the damage was, right? NO! I guess it was missed during 'Inspection'

Bought a 2019 RAM 1500 with 62000 miles on it in August 2023. Looked great, price was good. Haven’t driven it much, maybe 1000 miles in a year (have another vehicle). Took it in for PA state inspection. It failed! Needs new brakes, new rotors and new calipers. Seriously? In one thousand miles it wore out all the front brake components? Don’t trust their inspectors!!!

We had a 1:30 pm appointment. After a 20 minute wait we were finally approached. Greeted with "Do you have your offer letter?" I said yes but that I had received a higher offer from a dealer. The response was "we are no hassle and that's our offer." They did not even look at the vehicle. Or ask what the offer was. Oh well. We sold it to the other dealer and won't be back.

Company surprised me and went above and beyond to correct their wrong. Ended up buying a car.

Carmax pulled the okie-doke on me. I had my car shipped from another state and was buying the car for my son. I chose the financing option that was 267 a month and it wasn’t from CarMax financing. I also chose the option for a quick pick up and was driving 3 hours to get the vehicle at a CarMax that was closer to my son. I didn’t think to look at my monthly payment because I was quoted 267. I did ask before I let who my loan provider was again because I wasn’t familiar with the name when it was stated over the phone. They said, “We are.” “Oh okay great, thanks." I get my first bill and it is $359. Why would ANYONE choose a higher monthly payment at the same interest and months to pay off? They definitely pulled a quick one on me. Make sure you read everything carefully before signing because guaranteed the info will change if they have the opportunity to screw you over.

I ordered a Lexus GX 460 from a dealer in MD and was disappointed when nothing happened for 10 days. The car wasn’t shipped until the last minute because “a Carmax executive was using the car.” I had a large cash down payment and financing arrangements but carmax didn’t do anything to expedite the purchase - in fact, they seemed to be delaying on purpose. When spending $45K on a vehicle, I expect to be treated like a valuable customer. My experience was rather poor and I will never use carmax again. My newly acquired GX 460 came from the local Lexus dealer. I went there after the shipping status on the car I ordered hadn’t changed in 10 days. I let them ship the car anyway because the shipping charges were non-refundable.

Never purchase from this company/website. My wife tried to get pre approved for a vehicle. Once the approval went through, we find out the vehicle is not of the year stated once we ran the VIN. The price of the vehicle was taken off after my wife was approved and the vehicle was updated to an older year. Weird part is that they stated a separate credit union would loan the payment and Credit One was the one trying to take the loan.

Bought a vehicle from Carmax, we are now 2 months after purchase and carmax has failed to deliver title. They are mandated by state law to deliver title in 25 days. After calling talking to them they don't care and will hang up the phone on you, so unprofessional. Stay away from carmax. They are literally breaking the law as a business and the rudest people to deal with.

In 2013 I purchased a 2004 Toyota Highlander for $16,000. I had never had to purchase a vehicle and I was desperate to find a good vehicle and the sales person took advantage of my situation. I found out several years later that there was a recall from 2004 that the original owner did not take care of nor did Carmax. They did not provide a Carfax. Fast forward to today (11 years later), car is in shop (very reputable) being repaired after a minor fender bender. They are telling me the vehicle was previously damaged, frame and radiator. I’ve had no mechanical issues whatsoever so I was totally taken by surprise to learn of these damages. Insurance company has marked it a total loss!!! Never will I EVER go to Carmax again and they can forget any recommendations from me.

The sale part of the car is good only if you get a nice knowledgeable person. They put people to sell that can't complete a task or do not know who to ask for the answers or just don't, after the sale they are poor in customer service and tell you you're wrong a lot. The 30 day warranty whether you physically can or not you must have the car checked out. They sell cars right at the point of severe repair even on wear and tear, that's why they push warranty. Be careful. Cars are sold at double the price. Check book value to see what I mean. Then with no real help in service or continue support like a dealer. Stamos Car Sales has them beat hands down. There are many other great warranty companies out there. If you hear something or smell something at test drive and they don't fix it and they say it's fine, don't believe them. I did. Now I had to pay out of pocket for repairs that were most definitely there before.

I purchased a 2020 Lincoln and was told its warranty had expired and I should purchase the MaxCare warranty and that it covers everything. Turns out it does not cover seals. The first issue this vehicle had was seals - it's in the shop within 30 days. CarMax shops can't service it and tell me to take it to Lincoln and turns out the car has Manufacturer Warranty. So I have this MaxCare warranty for no reason (can't even fix the issue) and they refuse to refund the total amount, despite admitting they cannot see that a warranty has actually expired on a vehicle. MaxCare also admits they cannot repair everything - it's not bumper-to-bumper coverage as they say during the sales process.

Got a loan from Vystar. Bought a Mazda from CarMax on July 8th. Changed my mind and returned it June 17 (10 day return). Until this day Vystar hasn't received their check and the Mazda has been sold. No one knows where the check is. I am stress the heck out, renting vehicle every week. I can't get another loan until this check is cleared. Who is going to help with these rental. I'm ready to get more help. Loan payment is due in September for a car I don't have.

Carmax advertises as a dealership that deals with people with bad credit when in all reality they are full of crap. My credit is bad and I was denied. How can I be denied if they deal with people with bad credit? I shouldn’t have been denied. Just like every other company they check your credit and if your credit isn’t 900 you don’t get approved.

Don’t believe them. I had a car shipped in from another location. When I went to see the car there was a significant scratch that was not in the photos. That was only the beginning! I went through their pre-approval process. I uploaded all requested documents. I spoke with them twice prior to taking delivery and was told unequivocally that everything was set. I arrived to find the scratch. I could work around that. They then said that I had to have the car that I had not purchased listed on my current insurance. It was the weekend I could not do that. Also at the time owned a car purchases from Carmax that was listed.

I found a car that I wanted. I reserve it and had it shipped to the location near me. CarMax was with me the whole time, and I was not pressured to purchase it at any time. It was absolutely a positive experience.

After 3 phone calls and an escalation to speak with a supervisor, I received my refund on July 11, 2024, six days after the original call to complain about the double charge. The original double charge occurred on July 3, 2024. As a senior citizen on a fixed income, a six day later refund policy was devastating for me. Payments are taken from our accounts in seconds! Refunds should not take six days and three phone calls.

I found the vehicle I wanted and paid to have it shipped to the local CarMax dealer. I received a confirmation message it would be available June 10-14. I needed it for a trip the last week of June. I finally got a message it was ready on July 1. Very dissatisfied with the service and timeliness. Wasted money to have it shipped.

I'm a 58 year man who has been buying cars for 40 years and my experience with CarMax King of Prussia was shockingly bad. My experience with CarMax KOP once my car arrived was surprisingly lacking in basic customer care. I was not able to receive a call back to schedule an appt that was convenient to me to see the car; and the fact that there were several cosmetic blemishes not mentioned on the internet report, the car was unwashed when I arrived for my test drive and the fact that there was an aftermarket side view mirror, just left me completely soured on the whole experience and frankly turned my excitement for the car into suspicion about its condition and buying a Car from Carmax. I ended up buying elsewhere.

Came in after getting my car valued and made an appointment. Took forever. Place was slammed. Then after test drive they said their system was down to verify vehicle registration. There was no way to move forward without a copy of vehicle card despite me proving it online. Spoke with supervisor Kenny and she wasn’t helpful at all. She didn’t want to find a solution to their system being down. Frustrating to waste 1 hour of my time here.

They sent me a range for tradein and then when I got down there they changed the price and went lower. BAIT AND SWITCH_ Don't trust these guys- dishonest. If you give a range of 4000 dollars at least stick to the lowest and be fair.

I am in the middle of trying to complete a deal with them and it has been a nightmare. The price of the car I wanted was a fair price and the pictures looked really good. They made me a fair offer on my trade-in and we had a deal. I paid $99 to have the car delivered to my area. I was going to pay cash for the difference between the cost of the car and the value of my trade in.

I sold a couple of cars in the past to CarMax so I assumed I knew the process. I signed online, gave them my information and they came with a quote. I drove it down to one of their locations just to find out that they've changed their offer by $400. Apparently they have a new procedure where you need to have it verified by driving down to their location which is a major inconvenience. I will never do business with him again. At this point they're not any different than any other entity.

Bought a 2021 Ford Explorer with 24k miles. While my husband was on the ground inspecting it, the sales associate said, "You might as well buy a new vehicle with the way he is inspecting it." Noticed that the pinstripe was off on one side and we were assured it must have been gnarled by age, but they agreed to add it on. Put the car on a lift and noticed that the vehicle had been wrecked. The exhaust had been rewelded on and reeds were pulled out of the frame. When we called they assured us that they had 150pt checked on it.

Last week I dealt with a lady on the phone to purchase a car through CarMax, everything was approved and 10 min prior to get my car, they wanted to change up my down payment etc. Do not shop here!!!!

We brought 2 cars from Carmax and have had fantastic experiences. The second time, we traded in the car I brought from them 11 years prior. It was a great car, but time to upgrade. They offered me far more than the local dealer for the trade, and my interest rate on my purchase was lower than what the credit union offered. The vehicle we purchased the second time was fully loaded and thousands cheaper than we found elsewhere. The buying process was pretty easy and straightforward. There was a bit of a glitch where Carmax thought we didn't want the vehicle after we test drove it. However, that was quickly resolved once they called. I'm happy they held the vehicle for us for a week until we were able to buy it. Who knows, we may be trading in this vehicle back to Carmax again for our 3rd purchase several years from now.

Sold my car to Carmax and it was a very easy process. I got several offers from other companies, but Carmax offered the most! Did the paperwork and received payment the same day. If you are considering selling your vehicle contact Carmax first

Cumbersome, invasive and frustrating to work with. Not worth the hassle or frustration. Haven't even gotten the car yet and I'm ready to cancel the whole thing bc it's not worth the frustration. Just go elsewhere.

Rudest business office associates. Sold my car to Carmax almost a month ago now and they didn't send enough for the payoff and I'm still dealing with this mess. Went in and was met by a sassy and rude associate with bright orange hair and was told there was no way for them to look up the information if I didn't provide the last 6 of the vin of the car I sold them a couple weeks ago. I said there is definitely another way and was met with a snarky response of write down your name and number and step off to the side. Was told a check would be overnighted to the lien holder. Then a week later lienholder calls me because no check was received.

Just sold my 2009 Chev Silverado P/U at the Wayne NJ location. Excellent experience from start to finish. First worked with Beyjan I., then completed the deal with Kevin P. Both were knowledgeable and professional. Honest up-front transaction and offer. Would not hesitate to work with company again.

I recently purchased a 2018 CRV EXL from the Buena Park CarMax Store. The transaction was seamless. Beto was such a pleasure to work with. Price was within my ballpark and there was no pressure to buy the vehicle.

I have been trying to reach Laurel's business office for hours. Was told I would receive a callback… No call back ever happened… Called back reach someone named Iesha and was hung up on!!! I will not be purchasing another vehicle from this place again! I was calling to get my MaxCare checked into as my current vehicle is totaled!! No help! & to think I was going to go back there to purchase my next vehicle! I will not!!!!

If there was a zero star I would give it. In the past I had purchased a vehicle from them and had no issues. The experience I had today was bad. Carmax never paid the registration on the car I purchased and did not charge me for it. I was never notified by them nor the DMV. Even Carmax the lender never notified me that there was an issue with the tags. A year later still no communication and my tags at up next month. I contacted DMV and they said I will have to pay 2 years of tags because CarMax never paid them. I will never ever purchase a car from them again. I am changing my lender as well. It is my responsibility as the purchaser to make sure it’s done but when the person calling me the car says they will be taking care of the tags don’t trust them. The Bakersfield store left me on hold for over 30 mins and didn’t want to let me talk to the manager.

Biggest SCAM company there is. We were going to buy a truck but once it came to where we are, we was told we would be out the ($2000) shipping cost if we decide we didn’t want it after it arrived! Plus after doing several researches, they were low balling our trade by (((1/3))) compared to the actual trade in value!!!!

Just bought an overpriced rustbucket for 55k and less than a month later it’s already in the shop, all other 1 star reviews I see are in line with exactly what I’m experiencing up to this point. Although I do have the Maxcare insurance I imagine this is only the start of a long miserable experience with CarMax. Yes they asked me multiple times to upload same documents, screwed up on requests and simple details. They sold it to me half cleaned still with spiderwebs all over, the entire frame is covered with Rust which they say is only surface rust but I have seen the rusted through and through bolts. I will be contacting my attorney about this matter. Also they tried to putty me when saying they were going above and beyond by getting me a rental truck when they didn’t even offer it to me. I had to complain to get one. These people don’t care about you. Car salespeople are the lowest.

Buying my vehicle was an easy transaction my salesman was very polite and nice to deal with. When I went to do a test drive there was a noise and the salesman took it to the service center they said it was fixed. Had some concerns with my car and called service center. It was easy to deal with them, took my car in got a rental while they checked my car and so forth they found nothing. My 90 day warranty ended in mid May now my car is making the noise again and when I called yesterday I was told that they weren't responsible for that because it was fixed before my transaction and it wasn't logged.

Carmax is a joke. Brought my Nissan Rogue 2015. 56 thousand miles, no accidents, perfect conditions. They was giving me 10 thousand for it when on their website they have a 2013 81 thousand miles for 18 thousand then another one 2016. 91 thousand miles for 15 thousand. What a joke.

Intensely stressful experience. I could never recommend. A huge use of time preparing for an Express appt that took 72 hours to get AFTER we confirmed they had all the paperwork uploaded by us. A nightmare.

I purchased a Jaguar xe from Car Mart a year ago. After 84 days of having the car it had to go back into the shop for a major oil leak which caused me to be without the car for a month. After getting the car back 2 months later the car was back into the shop for another month. Within the first 6 months of me having the car the car was in the shop for a total of 2 months. Fast forward to today and the car has been in the shop now 3 times and this time a new engine was required. I purchased the Maxcare warranty with the vehicle but was never explained the warranty fully plan now the cost to repair this vehicle is over 21000$ and they wanted to only pay the repair company 17800$.

I had an excellent experience selling my car thru Carmax, Mrs Stephany is an asset to this company, her way of handling the business is outstanding, I really want to thank her me and my family for all the help and support. We love ❤️ you Stephany and we love carmax.

From the moment I contacted Carmax, they screwed up. EACH AND EVERY PERSON I dealt with had some sort of issue doing the basics of their job: repeatedly asking me to upload the same paperwork over and over again, repeatedly asking me to verify information numerous times after having verified the information more than once, repeatedly telling me that I should "ask for an express pickup" and each time I did, they screwed up and didn't arrange one.

I recently bought a Porsche from the Cleveland CarMax and they were wonderful! I’ve never had such a smooth car experience as this. I was in/out within an hour. They were knowledgeable, prepared and made the experience special with the bow! Highly recommend!!!

I had a vehicle shipped from Georgia to Illinois. I paid the transfer fee and waited. It said on time and gave a drive date. The next day the date moved 1 day but still said on time and the same thing the next day. Finally after waiting 2 weeks from when I had it shipped I called and was told they’re still waiting for the title to clear. Told me it would be another 7 days. I told him I am not waiting anymore. He transferred me. I spoke with a person. She refunded my shipping fee and asked if I was still interested. I told her not if I have to wait that long. The minute I hung up I received a text saying my vehicle was ready to drive. I immediately called back and got a different person. They couldn’t figure out who I was talking to so he said he could help.

Buying the car was quick and painless. Do not get work done by the CarMax shop and do not buy the MaxCare unless you’re looking for shotty work and for the carrier to pay half the amount you paid for repairs.

I had the worst experience in the way my vehicle purchase was handled. I went thru the online purchase, got approved and requested express pick up. When I get my vehicle, it was all dirty and had a ton of issues. When I purchased online they had told me it had been used as a loaner..turns out it was a worker vehicle. :-( I scheduled an appointment for service to get these issues taken care of. Everything good until then. The list was 15+ long including my driver door not closing... yes it did not close so when I had the car for 2 days it rained in the driver seat. Wasn't the car inspected before I should get it? I get the quick call from service department - super sweet lady by the way. However, it was going to take weeks before I could get my car back from the shop.

Carmax pulled my credit and submitted an application resulting in a hard inquiry Without my permission. I only authorized a Pre-qual. online and visited Carmax to sell our vehicle and look at cars on April 5th. Carmax offered $700 for our 2015 Nissan Sentra which we declined, we looked around at a few cars on the lot which were 2016-2018 Toyota Corolla and Chevy Cruze models and the associate who assisted us showed us some comparison numbers for possible payment amounts in his computer system, he stated this would Not run our credit but just show us possible APR % and payments for a couple of vehicles. We politely Declined and left after 15 minutes of talking to the associate because the APR range was 20-25% with payments of $500+.

First of all, the car I purchased stopped running after about 25,000 miles. The transmission and the engine went bad, I had the car for two years. Then I finally found a dealership that would take the car and get me into a running car. Carmax received the check from the dealership one day before the 31 days late and they didn't process the check until the 31st day. So they reported to the credit bureaus that I was 31 days late and my credit dumped 52 points. So I would never do business with Carmax AGAIN!

The salesman, Michael **, sold me a car without emergency equipment, to wit: no spare tire, jack, or can of foam insulation. When I brought this to his attention, he responded that the vehicle did not come with this equipment. I gave CarMax bad reviews on BBB, Google, and Yelp.

Everything was upfront and I knew what was happening and what the results would be. Everyone was very professional, polite communication throughout the process.. Thank you for taking so special care in my product,.

Be very careful, especially dealing with cash like we did. My family decided to support my son in his purchase so he wouldn’t have to get it high interest rate. He paid a deposit. I paid the balance in cash. We have receipts. He decided not to keep the car and they processed according to their policy and told him he would get two checks at within 2 weeks. He received his deposit, but he did not receive the balance that my family paid. Several thousands of dollars. We are still waiting. I’ve called headquarters. I’ve called customer relations. I’ve called the attorney general's office. I have called Better Business Bureau and filled out forms for all these. I’m waiting.

Why Carmax refused to sell my ex husband car, he's living in NC, came to Cali to buy a car for his daughter turning 18 and graduation from high school, telling him it's a straw purchase, and lack of integrity

Caveat Emptore (let the buyer beware!). We bought a vehicle (our 4th one) from CarMax and paid more than $2200 for their "MaxCare" warranty. This was presented to us as a full coverage warranty with a $300 deductible. Their website (https://www.carmax.com/car-buying-process/maxcare-service-plans) states, "If your car needs repairs that are covered by your MaxCare plan, you pay your chosen deductible to the repair facility who will be repairing your car. MaxCare pays the repair facility directly for the covered repairs."

CarMax was made aware of their employee's behavior and supported him in his disrespectful, discriminatory, and hateful behaviors. My family are loyal customers with Carmax, 7 of my family purchased vehicles from Carmax… Not from this location though. But still my family stood by the name and brought repeat business. How I was treated was humiliating and disgraceful. They held up to being shady salesmen for sure! I was never allowed to see the car I paid and shipped, drive it, they never pulled it up!

If I was you I would not buy a car with Carmax but most of all don’t you dare finance with the entity that has partnered with Carmax to finance the auto loan. Carmax Auto is a scam and the worst company to partner with. All they care is your money, get sick or have a life’s turn they will talk to you like a dog, they have inexperienced representatives and unprofessional management that don’t know how to interact with clients. They lack empathy and will prematurely report you to credit bureau quickly than you can breathe. Please don’t finance with Carmax Auto, please don’t do it you will regret it, if the car salespeople don’t recommend it it’s a different private entity.

I requested info on a particular car and was happy with the information I was provided so the sales rep reserved the car for me. The car was to be shipped from CO to GA which required me to pay for shipping up front. I did, received confirmation and subsequent update on the status of the car and the arrival date. A couple of hours I received a call to tell me that there was an error and they made a mistake. The car had been sold to someone else. Needless to say am beyond disappointed in this failure. CarMax cannot do business like this and stay viable. I won't trust them in the future.

All buyers beware!!!!! Please becareful when purchasing a car from this location, they fail to verify insurance and add the new car to your insurance policy. Also Carmax Financial does not verify insurance as well. Bought a car in October, hit a deer March 29th only to find out my old car was never replaced with my new car and Carmax refuses to even acknowledge the fact they dropped the ball, along with Carmax financial company.

Things started out positive when we ordered the car that was to be delivered from Oregon to Arizona. They said it would come in March 23 through the 31st. But the car arrived early and has been sitting on the lot for 10 straight days and we still don’t have the car. When I called them last week, they told me it would be here by Friday at the latest. I paid $1100 for the delivery and expect that to be fully refunded. Will let you know.

The worse. I sold my car. Guaranteed money today and have to wait until Monday. Now because of my bank and my bank also told me it’s because the checks come back bad or can’t cash the check and it was a deposit only check.

This is my story about the car I just purchased from Carmax in Naperville, IL, on March 14, 2024, it asks for start to finish, so this will be a bit long, but very educational for anyone considering Carmax. I started shopping for my car at the beginning of this year. I made the mistake of knowing exactly what I wanted first, unaware of how much buying a vehicle has changed since covid. The Carmax part of the search started on January 28th, 2024.

I was selling my 2015 Jeep Wrangler. Kelly Blue Book said it was worth around $23k as a dealer trade in. Carmax offered 17,500, while Carvana gave me $21,600. Carvana did it 100% remote and picked up the car. I had to drive to Carmax, wait 45 minutes for them to give me a low ball offer. I would do Carvana again everything.

I'm so upset to see all the problems other people have had. I'm right there too. Not once but twice. 2017 focus purchased in 2020, transmission out in 14mo, $4000. Stupid me I go back to unload that car, get nothing out of it, purchase a 2019 charger... Think there's no way happen twice....it did..had car 10 days, called for appointment. Oh how convenient they don't get me in for 12 days, have for 3 more days, car back 4 days later. Pick up 6 days later... They are such a rip off. They burned up my 30 days ...83 days in and they won't take back after the front engine mount was cracked, brakes bad, rotors bad, struts bad, headlight out, hood latch broke, broken wiper blades. They do not care about their consumers, they just have to get us reeled in. Oh yeah took to get trade in for new charger, $10,000 less than paid....80 days into. Yes I will be getting an attorney...

Eli helped us get through the entire sale and payout process with speed and professionalism. Our original appraisal had expired a few days prior and yet the appraisal when redone was identical as was the cash offer. Just a terrific experience.

Bought a 2012 BMW, during covid outbreak. Have had it for 2 1/2 years, because of when I bought it, I thought I'd make extra payments and drive it for 2 hrs. Well I am now 6700$ upside down on a trade-in. I have also put 6000 in repairs to it. I did not get warranty because it cost 4000 more on the loan not including interest. I got ripped off big time on this. They saw me coming, but they won't a second time.

I bought a Volvo two months ago at Laurel Maryland CarMax, and the light went on for fixing. Took it in and the head lights have moisture problems and need to be sealed $3,700, both the main battery and the small auxiliary need to be replaced $665 and the tires are bald and need to be changed $1,300. Called CarMax as this was only two months ago and barely driven and it's on me. When they say the car is Certified, get a second opinion on that before you buy it. Is it fraudulent? Don't really know.

First our salesperson had us email all of the needed info to her to expedite the process but when we arrived for the “express pickup” we had to provide the same documentation again and go through a 45 minute process. I was surprised to see a previously unmentioned $600 documentation fee and was told it was non-negotiable. My wife loved the car so we bought it, and they may have made the sale, but they lost a lifetime customer.

I visited Carmax with high expectations, having scheduled a 12:30 PM appointment to view a car I was interested in. Unfortunately, my experience was far from satisfactory. Despite arriving on time, I was made to wait for over 40 minutes, and as I write this, I’m still waiting without any clear communication on how much longer it will take. The staff’s attitude added to my frustration. There seemed to be a distinct lack of concern for my time and the inconvenience caused. No apologies were offered, nor did anyone attempt to update me on the situation or expedite my viewing.

Updated on 03/02/2024: Went to buy a vehicle that was over priced. But I liked it. I own a newer version of the vehicle. This one caught my eye. Was approved for financing with down. Sent all my financial and insurance forms in. Was never contacted. Tulsa contacted me and ask me when I would like to come in to test drive the vehicle. I told them the vehicle is in KC!!!!

Bought a Hyundai from the Katy location and paid to get the car shipped from the Florida location to that location. The salesman who helped me promised it was fully inspected at both locations. Took car home and not even 3 weeks after that it went downhill. I started having problem after problem. My back window wouldn't roll back up, the charger outlet went out, brake lights were saying it was out on both sides…Changed the bulbs that didn't last long. Went back out again days later. Come to find out it was the connectors had shortage. And then here comes the engine problem. It started jerking and burning oil so quickly. Took it back to CarMax twice. They fixed everything but the engine issue. Swore they didn't know what was wrong. Took it to another shop. I was told it was a faulty engine and needs to be replaced.

CarMax falsely advertises doing their 12 hours of reconditioning and thorough 125+ point checklist. I am out $5,854 dollars after putting less than 5,000 miles on a 2017 Ford Escape. The car was towed back to CarMax after the transmission went out on January 2nd at about 73,000 miles. I purchased the car on August 20th, and they appraised it at $5000 less on February 7th.

I purchased from the location in Richmond/Sugarland TX. My experience from 2 years ago was good with the sales staff. No issues with the purchase. Make ready crew is a little sloppy. Just found out that the car was mis-represented by CarMax when my mechanic worked on my car today. Car show 35K on it currently, but the computer shows over 65K milage on the car. They sold me the car stating it only had about 15K on it at the time of purchase when it actually had around 45Kish. If you plan on buying a car from CarMax, have the computer checked by your mechanic for actual mileage to make sure it was not rolled back like what happened to me.

Daughter purchased a vehicle. 1st off it was not the vehicle she test drove which the next statements are probably why. The car has been in the shop at least once a month for the past year. They keep saying give us a chance. It has now broken down again leaving her stranded. She cannot get to work, she cannot get ro school. This is the worst decision we have ever made in our lives and they will not get another chance from either myself or anyone I speak with. Luckily I see about 2000 people a day and if I can stop 1 per day I feel I have done a good deed. DO NOT BUY FROM THEM. They do not stand behind what they sell

Do not purchase a car from this place. They do not thoroughly check over the vehicles before they are sold. I purchased a 2019 Mercedes-Benz from them in September 2023. They came out with two keys, one in which was split in half and had scotch tape around the battery portion and they weren’t planning to provide me with another one until I spoke up and asked them to provide me with a new one. The keys cost over $300 on their own And they were going to let me walk out of there with a busted key! The other key, which was intact, had a dead battery! Within two weeks, the sunroof started leaking. I had to return once more over an hour, from where I live to have the sunroof repaired.

I reserved a car at CarMax Houston. Due to they didn't have it I had to pay the delivery from Austin, TX. The car arrived and I tried to schedule my visit a week after because I was traveling. They simply said that they couldn't wait that time. So I lost my money and the opportunity to get the car. No reimbursement given.

I bought a used Audi A4 from Carmax in Davie, FL. Within a few days, it was in the shop for a valve problem. They fixed it and while driving away the engine light came on again. It was another valve problem. They fixed it, drove it themselves, the light came on again, another valve problem. I asked them if they could just fix all the valves at once and they said no. I asked them if they could at least give me a warranty for the remaining valves and they said no. As it looked like I was in for more problems I exercised my option for a full refund as it was within their 30-day refund period. The car was not there at the time, they had sent it out to another shop specializing in European cars.

I Bought a car in June. The car went into the shop in November and I just got it back in February. The car is not worth the cost that I was charged and it still need work. Very bad business to sell a car for well over the worth.

I was in the process of purchasing a vehicle, but first I had to pay for shipping the vehicle to a local CarMax (don’t do it). If you decide not to purchase you lose that money. It took over a week for the vehicle to get delivered and prepped from a carmax that was not even 8 hours away. After waiting over a week I was finally able to schedule an appointment to finalize the purchase. They asked did I want to look over the vehicle while they get everything ready for signing (first indication something was wrong is when the guy Jacob would not give me the keys to start the vehicle). The young lady that was able to bring the car around pulled up and when I walked out all you could hear was this noise coming from underneath the hood. I asked her did she hear the noise and she said yes and offered to have a service technician look at it. The Technician says it sounds like an injector or timing belt issue, so of course I don’t buy that vehicle.

I tried to reach out months ago and exhausted my efforts after several calls to Carmax and a wasted trip to the Chatt location. I have put less than 10K miles on the Altima since I first complained about non-satisfaction of the purchase and I last got a response 8.3.23. None after that! The Service Engine Soon light appeared over this weekend. I just had the oil & spark plugs changed 2 weeks ago, and had to take it back to ask the mechanic to put it on the machine to detect issues triggering the light. The testing confirmed the car needs a transmission (which would explain the skipping I complained about when I was trying to return the car in August 2023. The roaring noise I was referring to in the complaint is the 2 wheel bearings that need replacing, also the water pump is leaking. MAIN COMPLAINT: Did not resolve original complaint. Car needs over 5K work done.

2) I purchased a car from an out-of-state dealership and the DMV instructed me to go to an in-state dealer to obtain a VIN validation. The greater at the front desk sent me to the proper agent and it took less than 10 minutes to get the form. There was no charge for this service.

When I started searching on CarMax I have to be honest and say I was skeptical. The reviews I read were discouraging but I kept reading. One thing I notice about the sales was nobody had the car checked out by a or their mechanic. Most of the reviews were from out of state, so I decided to start reading about California and the reviews were better but I was still a bit nervous. I had found a car I was really interested in, so I checked out the CarMax in Palm Dessert, California. To my delight the reviews were very good but I wanted to go a step further and check with my mechanic. He said he knew a team member at the Palm Dessert location name Max. Has known him for sometime and he was a good guy. So I contacted Max after I had gone over to look at the vehicle and then I began to get a little excited.

Found car, paid $199 for shipping based on finance prequalification approval. Began purchase process, numerous documents uploaded at CarMax request. Final finance approval and still transaction dept screws me over expecting me to sit at dealer while they try to jack me around some more. After all the uploads, want me to print out the same docs and bring to dealer. Look at the 1 star reviews!!! Do not use these scammers!!!

I made a bad purchase from CarMax Fort Worth Hulen store. I had bought cars in the past at CARmax and had good experiences, but this one was pure trash! It had problems as I was driving it off the lot, so I brought it back at their first convenience for a new transmission and front strut/spring assy's which were not attached to the vehicle due to broken bolts. It still had, and has to this day, suspension noise. I replaced the tires, rear brakes and am in the process of replacing the MASS. Some of the issues could be normal for a car with 100k miles, but not the suspension. Anyway, if CarMax had done their famous 162 point (or whatever) inspection some, or most, of these issues would have been found. I'm just trying to get away from this POS now. CAVEAT EMPTOR!

I purchased a 2013 Chevy Equinox from CarMax in Parker, Colorado in May of 2023. Drove it a couple of months and then started noticing that despite having the oil changed, the oil wouldn't register on the dipstick and it would occasionally ping like it was out of oil. I took it in and the dealer could not find the issue. This issue continued until I took it to another dealer and they discovered that the car had a recall that had just expired. They said there was no way that Car Max didn't know about the issue and that they should have know about the recall and had it repaired while it was still eligible. By the time I found out about it, it was too late to fix it and it was a bad car and needs new pistons, gaskets, the works to the tune of about $6K - $7K with parts and labor.

I reached out to have brakes done on my car about 3 weeks ago. Carmax told me I needed to leave my car there overnight and get it back the next day. Well, they ordered the wrong Rotors and then told me all I needed was my brakes to be shaved. Then after they did my diagnostic and after they fixed my back brakes, they told me I needed my front brakes done. My question - Why didn't you know this when you did the diagnostic I paid you to do.

I experienced a devastating ordeal with Carmax Company. I had purchased an SUV all the way from California to be shipped to Texas, and my request was approved. Excitement filled me as I eagerly awaited the arrival of the vehicle in Houston. However, my anticipation turned to frustration and disbelief when I went to collect the car. To my dismay, the manager and Carmax associates began sharing stories that simply did not make sense. I engaged in intense arguments and battles, desperate to understand the situation. Eventually, the manager in Houston reluctantly signed a document promising to refund the money I had spent on the car. It was a glimmer of hope amidst the chaos.

CarMax has a shipping scam on certain high end cars. I found a 2015 BMW w 25k miles for $35,000 (a fair price). Pictures and description showed the BMW in what appeared to be excellent condition in and out. I paid $1350 to have car shipped to CarMax, Norwood Ma. with every intention of buying. Car arrived and I inspected car finding several obvious issues. Leather seats were stained, split and in deplorable condition. The leather dashboard was also severely damaged. Pictures in CarMax ad showed seats and dash in perfect condition. Manager was not available but was suppose to call me later that day. Never called. I called and asked for manager, told I had to leave phone number and he would call back. They wouldn't give me his email. Never called me. I received computer generated message that “reserve’ status had expired unless I completed purchase immediately. No call back from manager.

My wife & I have been doing business since 1980, bought several vehicles with no problems. But unfortunately, back on November we purchased a 2016 SUV within a few days we noticed that it was leaking oil from underneath the vehicle so we took it back for service. After a few days got it back and still had the same issue. We decided to exchange it for another vehicle, a Ford F150 XLT truck. This time test drove it, ran very well, made the deal. Next day I purchased a set of Nerf Bars unfortunately while underneath the vehicle I saw oil drops between oil pan & transmission. So I took it back to service, told them about the issue & also found out there was no jack & missing a plastic kick floor plate cover.

I bought a car from CarMax in November 2022. The car broke down in July 2023 and only driven 10,000 miles before that. I took the car to my repair shop and he said that the car needed a new engine. I called CarMax about the issue and was told there was nothing they could. Their 125 point check up is all just advertising and junk. I thought that they might meet me in the middle or something. Check out the company reviews beforehand, you won’t be sorry. I would leave them 0 stars if I could.

CarMax sold me a hybrid vehicle June of 2023 without informing me until 12/12/2023 that they do not actually inspect hybrid vehicles. Instead they scan for a code and fix anything that comes up. This means that sensors aren't checked, the car could have issues with the battery, cooling system, fuses, wiring or the hybrid system could fail (which happened to me) without warning while you're driving on say the freeway or driving to work in the morning which is could cause an accident and loss of life for the driver or anyone you accidentally hit from suddenly going not being able to go faster than 10mph. Thankfully I was near the Hyundai dealership.

I was in the market to purchase a vehicle. (Mine still works just getting old.) Since I was not in a hurry I searched online at local dealers/private owners, test drove several over the course of 4 months. I had not thought about Carmax until I found a brand new car I loved. 2024 Mazda CX-5 Touring. :) Loved the car, could not afford that car so I googled older models and found a 2020 but it was in Ohio and I was in Missouri. Saw that CarMax can ship the car for $199 and I could test drive. I went back and forth looking at reviews and being cautions.

I have bought 4 cars in the past two years. Initially, I started with Carmax because the people are always so easy to deal with. They really make it easy to buy our car. However, they lose rating because it comes at a huge price. They lowball trade in and its cars are always priced 8-14 % above on average. This seems to be the model. Ease of transaction versus paying for it! Now I still start at Carmax but use it to determine how much LESS I should be paying elsewhere. This model has served well! It’s too bad the markup cars so much because I like the business model.

After a bad experience with another online auto dealer my wife and I were left either waiting 2-3 more weeks or looks elsewhere. I found CarMax online and searched their inventory. The site is very easy to use and find what you're looking for. The entire process from searching to inquiring financing and buying was made as easy as buying a vehicle could be. From online to the representative that I dealt with over the phone to the sales and finance people at CarMax everyone was great, super friendly, and helpful. You can tell they enjoy the company they work for and represent.

Carmax will tell you Oregon will pay back sales tax if you register in Oregon. This is absolutely false. If you purchase in California at a dealer and you're from California you do not have to pay their sales tax if you live in Oregon. Oregon does charge on some vehicles their own costs but you should not pay another state's sales tax.

I am deeply dissatisfied with Carmax's service, specifically regarding the lack of response to my concerns about the delayed title delivery for my vehicle, as discussed on October 16, 2023. Despite repeated attempts to contact Mike ** through email and phone calls, there has been no response since our last interaction, leaving me frustrated and unsettled.

My husband and I bought a truck from CarMax, financed through CarMax Finance. My husband died Dec 2018, I was diagnosed with cancer Jan 2019 (8 days apart). I worked with my lawyer through probate. We tried to get the truck put in my name through assumption; done every day all day, except at Carmax. For more than 6 months I turned in the paperwork CarMax required for assumption for it to only be kicked back to me over small issues, date on paperwork corrected and initialed and then notarized. Was kicked back. After months of no issues with the name on my license, they kicked it back because I updated my license without my hyphened last name, though they knew it was me. The notary signature was eligible. The stamp had her name clearly.

I am reporting racial discrimination at this Carmax Riverside, California location. I was referred to this Carmax dealership by my brother, who is **. I am biracial, **. My brother got a car from this dealership and all he had to show was his proof of income, his driver's license, and provide them with the down payment. He did this, and he walked away with the car of his dreams with no hassles no fuss, and was done at the dealership within two hours. When I went up there with my other brother, who is also biracial, **, we were already preapproved as their advertisement suggested we went online and I was preapproved for a certain card.

On 11/04/23 I purchased an Infinity Q60 that was transferred from another location. As with all the inventory, each have a features & specs page that list all the featured equipment. I did not spend time finding all the features at the time of test drive and purchase. However the next day I did spend time looking and the operation of each. The 1st three I looked for was heated seats, heated wheel and remote start. None of these were installed on the vehicle as advertised on their website. Because these are major features, I chose to return the vehicle within the stated 30 days terms. It was actually at my first convenience and less than a week. They was well informed of these missing features and perhaps more as I did not continue to check for the rest as listed.

I suppose to received my title by mail after 3 weeks since I paid off my loan and it been 2 month and I did not get it and when I called they told me it's mailed to my address in reg regular mail and there is no tracking number and I told them 10 times I did not get it so they says I have to go to DMV and get one and everyone knows what that mean to go to DMV and spent all day there. I spent 30 thousand dollar and they never mail my title plus they where so rude to me on the phone. I never recommend them.

I purchased a car from the Greensboro CarMax in July. Some legalities were and didn't appear until October and I was told that I had to return the car. In that moment, I was extremely frustrated and rightfully disgusted. After I considered my options and after legal council I decided to allow CarMax to make it right. They were determined and handled the situation with great care and compromise. They found me an identical make and model and made some adjustments that were in my favor. While I know it was an oversight on somebody's part Barry ** and Albert ** did everything they could to make sure that I was pleased. Not sure that I will purchase another vehicle from CarMax but I will say I appreciate their efforts on this transaction. Thanks Fellas!

Bought a 2017 VW Golf from CarMax. 6k miles later I had to drop 4k dollars replacing faulty fuel injectors and a new intake manifold. Carmax told me they would do anything for me, which I expected because I didn’t purchase the inflated warranty. Point of the story is, Carmax quality check is garbage.. Therefore, know that there are risks buying any used car, but if you are going that route look for certified pre owned vehicles.

Buying the car was the easy part... getting customer service is quite another issue. I called PD CarMax on 9/25 to cancel my MaxCare contract for my Mini Cooper. I spoke with Joe, who said he would take care of it, all I had to do was supply a photo of the odometer and one of the registration. I hung up and emailed both the requested photos. (I have the email.) I called back 10/15 and was told the policy was still in effect and they didn't show any of my email correspondence or the photos. I resent the same email that was sent to Joe. The 'girl' in the contracts department told me that since I'd paid cash for the policy, I would receive a refund check and she would take care of everything.

Bought a car from the Gaithersburg location after going to other locations where website said cars were on the lot but were not. Same thing happened at Gaithersburg but we were finally able to find something to settle for as we needed a car badly. Drove it for two weeks and decided it was suitable (discovered the oil was virtually empty about 5 days into ownership and had to wonder what else was wrong if they didn't even check the oil, I get buy as is but seriously?!).

I purchased a 2014 Nissan Altima recently. I test-drove the car and liked it right away. A couple of weeks later, we had a really cold day in Central Illinois. That’s when I realized the heat didn’t work. After calling the manager and the store more than 10 times, I still didn’t get a resolution. The person that sold me the car couldn’t be reached and never returned any of my calls. I was in a situation with a new job I had just started. After they promised me a loaner to get to work while they looked into the heat issue, they backed out and changed their mind about helping me with a loaner vehicle. I lived 40 minutes away and just started a new job. That was my issue and they could care less. I will not purchase another vehicle from Carmax.

Would not recommend Carmax to anyone. They will rip you off for the junkiest car on the market. All of their cars have issues and their refund policy sounds all good and all but they will take FOREVER to give your money back. Will never buy a car from here again.

Just Arrived home from CarMax Murrieta and I have to say I can't even be angry because the Appraisal offer made on the cars that I was going to trade in were quite simply offensive. I understand they have to run a business but my God they couldn't have offered a more ridiculous amount. Both cars are in decent condition, nothing to fancy but the 2011 Jeep Wrangler has all the usual add ons, Raised, winch, big tires etc.

The commercial says you can shop with no hit on your credit is false. I logged in and gave my information. After seeing it all I decided not to go any further after multiple calls from them. I started receiving credit letters in the mail. When I called to complain they told me of the offers I had. The Jackson MS office is responsible for the hits on my credit report. I was then told to call Customer Relations!!

We did an online appraisal of our 2020 (Mint condition) G70 Turbo Elite AWD fully-loaded Genesis with only 26k miles and received a low-ball offer of $27,000. We took it to a nearby CarMax to have the price verified and then sent away for the car title as we went on a two-week cruise. Upon return, we went back to CarMax with title in hand and they said they had to appraise the car again. I thought... "great, maybe this time they'll give us a more reasonable offer". Nope! Apparently if you're not ready to accept their offer CarMax has some formula that will depreciate the value of your car by some percent.

I wanted to put a down payment on a vehicle. Something simple. I shopped online with Carmax, and decided to test drive one when I was told I was approved. We drove an hour to the store. Test drove the car, it was a little shaky while idling, so that was a no. Went and asked the salesman about another vehicle. I was then told that I had to have a trade-in, as well, including with the one that I had already test drove. No one had told me that! Waste of time and gas. FYI, all their vehicles are overpriced. Compare it with KBB.

I took my granddaughter to purchase her first vehicle. After driving that vehicle many problems occurred. They bought it back. We purchased another vehicle even though we lost our 8000 dollar deposit. The next vehicle was worst than the first. They do not stand by the vehicles they sell. They are a horrible organization.

This company is an assembly line. They use a company like Carfax, missed that my car I purchased had been wrecked. Watch out folks. Take it to a Certified mechanic! Ask to see all their hidden fees. Good luck.

I was doing research on a vehicle I was interested in, I checked the local Honda dealer's website and compared the prices to similar cars for sale at CarMax. I noticed CarMax was more expensive. I also did the trade in offer with CarMax on my current vehicle, they wanted to offer me $1,700.00 to buy my car that they are selling at their dealerships for $13K! That is robbery to me! I will never purchase another vehicle from CarMax again. I would advise to buy elsewhere.

I have either sold or purchased 8 vehicles with CarMax over the years. NEVER again! I attempted a cash purchase of a vehicle for my daughter and at the last minute (she was at her pick up appointment with cashier's check in hand) they gave her the runaround and when she tried to investigate they banned her from ever doing business with them again. They clearly do not care at all about providing good customer service or treating people (especially young people) with respect. We happily took our money to Carvana and have had an exceptionally good experience. Given their shady practices I’m sure the car we would have gotten would have turned out to be a lemon considering how frequently I’m reading that in other reviews!

Paid $28k "haggle-free" price for used car that is worth $24k, in perfect condition. CarMax assured me it was in good condition, the rust was "not bad", all inspected elements meet CarMax's High Quality Standard and pass the +125pt inspection. Okay, the price is high for a perfect car, but I understand there's demand for quality used cars. I paid $3000 for MaxCare extended warranty. CarMax's representation of the product was a flat out deception. Many, many components of the car "passing inspection" required immediate replacement. I've paid over $11,000 for repairs already. Many parts had to be physically cut out of the frame and replaced due to rust and corrosion in order to service the other immediately failed components. CarMax absolutely will not cough up the money for the repairs that were needed at time of purchase, for one bogus reason or another.

Purchased a car from Carmax for my daughter, got the Maxcare on their recommendation. She started having troubles with the car, not starting and leaving her stranded. Called the service department, the Columbus store, only to be told that they were not taking Maxcare customers at this time, I asked to be connected to the Service manager, a Chris ** who was rude and condescending, Why would they sell a warranty service if they are not going to honor the program. Took it to a independent shop and got the car fixed, which we had to pay for out of pocket, she needs her car to go to school. Will never deal with this company again.

I purchased a car from Carmax. Haven’t had the car for 30 days. Took the car back. The first time the car was driving very slow. Made appointment. Took the car in to see what was the problem. Mike the service manager said it was low of oil. Then I drove it for thirty more day. The car started making a clucking noise. Then I made another appointment. Drove it back there. Now it’s the valve cover gasket (engine) they supposedly replaced. Mike the service manager said, "Drive it for four to five months. If it does it again then we will see about putting you in something else."

We co-signed a car loan for my son at Carmax to help our son out, who, like many, has had a series of catastrophic events. I am highly disappointed with Carmax and what feels like a somewhat shady business regarding their practices. The story is that my son purchased a Jeep from Carmax with 20K miles. A couple of weeks after he bought the vehicle he began getting transmission warnings (four-wheel drive errors) and called Carmax to schedule a service appointment. He took the car in to Carmax (Kenosha) and they said they had to ship it to a Jeep dealer. They gave him a loaner and he went home.

I was cheated out of the money I mailed in $2201.49. I have never been late on my payment but only$1000.96 applied went to principal. My principal amount was $19,511.96. $1200.53 never reflected in the principal amount or payment. CarMax want to say that my principal amount is $18,511.07. My principal amount is owed is $17,310.47, when I call, I am lied to about my payment. My experience with Carmax is frustrating and very upsetting, where CarMax have not rating, but the Attorney General of consumers affairs.

My daughter had bought her first car with CarMax back on April 2023. This process has been a headache from day one. Getting it tagged, trying to talk to CarMax on the phone, email and all the paperwork at the store. When we started this process the paperwork has been headache. I then called CarMax to get some assistance no one picked up a phone call and once they did hung up on me. Sent email, no one emailed me back. We are still dealing with the paperwork at the DMV to find out the lean holder part of the paperwork wasn't completed either. So moving forward I and my family will not be using CarMax or refer anyone I know to get a car from them. CarMax isn't going to care that they lose business since I'm just a family for 7, but I will tell everyone I know not to use CarMax.

So I had problems when it came to the express pick up. They messed up my address the first time then I had to do the whole process over again. So that was to second time they ran my credit. Then after all that I get to CarMax store to see they spelled my address wrong yet again I had to do the process all over again. So that means they ran my credit 3 times. Then they ask for my license which I didn't have. Yes my fault I left it home but I proceeded to say if I am already in the system why they can’t just use my documents on file that I uploaded? They proceeded to say for me to go all the way home which I don't have a car to get my license and come all the way back in rush hour with it and mind you I live a hour away. So then I’m like I of could just called the call center and did it over the phone if that was the cause. In reality carmax messed up 3 times. I will not go through them again.

I financed 2 cars at Carmax. The first one was returned the same day. The second the transmission went bad in 5 weeks. One week shy of me being able to return it. Great customer service. Horrible cars.

I purchased a vehicle in March and 1 month after I started having brake problems come to find out it was an oil leak. I need someone to contact me immediately. I’ve left messages and messages I’ve been told that the wait for my vehicle to be seen was months out. How is it possible to have your vehicle services in the condition!!! Spoke to the manager and explained the problem and she guided me to take my vehicle to the BMW since I had my brakes done there when it wasn’t my brake. It is a motor problem!!! I need assistance immediately!!!! Monica **. Horrible horrible customer service at the 13100 Gulf Freeway Houston, TX 77034. Waited over 50 min on the phone for assistance!

Decided to trade my car with CarMax and it has been the worse experience I've ever had purchasing a vehicle. Not to mention I still don't have the vehicle. This after spending the entire day doing everything that was asked of me. Only to find out so many errors were made on CarMax behalf.

If I could give this review zero stars I would. I purchased a 2012 Ford Focus with 50,000 miles on it last October. Nine months and 10 thousand miles later my check engine light comes on and my car starts accelerating on its own and skipping gears. The screen on the dash shows, "Transmission Malfunction Service needed." WHAT?

Updated on 10/9/2023: This is an update to a previous review. When I returned a car to CARMAX on Monday 9/18/23, (because it wouldn’t start 36 hours after I bought it) I was told to expect a full refund in “7-10 business days”. It has now been 21 days and I’m still waiting. Worst car buying experience ever.