CarMax Reviews

Doral location in Miami. They sent me to an inspector, he check your car in 2 minutes and make you wait in the office like 30 minutes to describe my problem as odometer problem and nothing else than extra miles (offer half piece same car is selling outside). THEY WANT YOUR CAR FOR FREE TO SELL HIGH PRICE. With lies and no honest appreciation.

I was shopping online for a particular car and I was approved through Carmax for the car I wanted and it seemed legitimate so I paid the shipping fees to have the car sent to my local Carmax. I completed all the paperwork prior to my trip to the local store. I was told I would have express pick up. So I had my friend drive 45 min there and drop me off thinking I'd be driving my new car home. I should've known something was off when they asked me if I knew which car I was interested in. Of course I knew, I'd paid to have the car shipped there.

I had a car delivered from Virginia to New Jersey for 99$ because I loved the price, mileage and condition of the SUV. When the car was delivered, staff seemed extremely blah other than a couple people. But the main issue was I forgot to “screen shot“ the price before I paid for the SUV to be shipped to my location. The SUV was originally 45,998 but was marked down to 44,990. I paid to get it up to my location because my wife loved it for that price. During the shipping (after I paid for shipping) they change the price back to 45,998. (Eliminated the discount).

I’ve used Carmax at other locations without a challenge, but the location in North Austin has been a horrible experience. My experience started off well through to the trade-in of a clear-title vehicle, alongside the $21k cash purchase of Carmax vehicle. At the point this, seemingly simple, transaction reached the business office, my ~1hr journey turned in to about 5 hours. There was no challenge with the car, nor the $21k cash purchase - this was completely related to administrative chaos and extreme inefficiency. Regardless of this, I would have still rated my overall experience to be 3 to 4 stars (5, up to the point of dealing with the business office).

If I could give zero stars, I would. I purchased a 2017 Infiniti Q50 Premium from CarMax Naperville in 2020, and it has been one of the worst car-buying experiences of my life. I was told the vehicle was a well-maintained lease return, had a clean CarFax, and was CarMax Certified. All lies. After pulling the real CarFax myself, I discovered: The car was in a moderate accident (front, side, and rear). It had been purchased at auction. It had no oil change for over 2 years and nearly 13,000 miles before I bought it. It was labeled as a Carmax certified even though it was in an accident, had dry rotted tires and didn't have an oil change in over two years. It had no oil change for over 2 years and nearly 13,000 miles before I bought it

The communication leaves much to be desired... I ordered a car Friday... It was loaded Saturday morning and on the way. By Wednesday there was no status update so I called, got the automated runaround and miraculously the car was updated within 5 minutes. It had arrived and was going through the inspection process. By Saturday I had heard nothing so I called and got the runaround again... This time with a person but he had no idea what was going on but was going to have someone call by the end of business with a time frame/status. That never happened. I realize there are things to do when a car shows up but it appears they are not engaged in selling. I have bought from brokers in the past and the communication is great and the process is smooth. This will be the first and last car I buy through Carmax. Had this not been a specific and hard to find car I would not have bothered.

We chose a car and spoke to a rep. After an hour on the phone exchanging information, we were locked into a car and approved for financing through CarMax. That was at 2:45 in the afternoon. Note to consumer, they only run credit through CarMax. You can't shop through them for the best rate. If you are approved with CarMax, then they do not run through any other banks. Rep instructed us to go to our email within 24 hours to finish the shipping order and pay the $249. When we went to finish the shipping order the next morning, the link read that the vehicle is on hold for another customer. After a lengthy, unhelpful chat with a rep, who abruptly ended the chat, I called into CarMax.

I was ready to purchase a used vehicle online through CarMax, but after calculating the final price including tax and license, I realized it was nearly 10,000 over Kelley Blue Book value. That’s not just overpriced—that’s financial sabotage. To make it worse, despite having a solid 750 FICO score, the financing terms I was offered came in at 19 percent interest. That’s three times the current national average of 6 percent and a red flag for anyone who values their wallet. CarMax markets convenience and no-haggle pricing, but what they don’t highlight is that you could be starting your car loan deeply upside down—paying way more than the car is worth the moment you sign. If you’re shopping online like I was, don’t skip the math. Check the KBB value. Get pre-approved elsewhere. And don’t let that sleek website fool you—convenience should never cost this much.

CarMax has better pricing than dealers, but they don’t know what ‘express checkout’ is. Their E.C. took more than 2 1/2 hours, and we had all paperwork done before we came. The staff is friendly, but yet a bit in-experienced.

Had my car appraised by Carmax online and was told the amount that I would receive. If I took it in to sell. Took the car in and was offered much less than the online offer. This was clearly a bait and switch by Carmax!

I've been keeping a very watchful eye on the vehicles of interest. A 2016 Focus ST with 78k miles, just over 20k? 2013 w/ 113k miles they want 15k? Bro come on, CarMax is still living in 2020 and they're still living in a chip shortage. I'm literally finding these cars a dealerships in other states for FAR more reasonable prices. God forbid you're looking at Hondas... Carmax is 100% delusional.

Two cars bought back to back. First one returned with suspension problems. Since I had owned the same model of car twice, I thought this one was unsafe and I told them that. Less than a week later I got a phone call from a man who bought the car. He got my number from the paperwork in the glove box. He took it to his mechanic and he confirmed the CV joints and boots were bad, This proves that they are not inspecting cars, The other car, which is for my son, is in the shop now. It was towed to Carmax after finding the entire contents of what I think to be cvt fluid under it. The electrical is malfunctioning, and the brakes were bouncing. I'm not finished. They gave me a loaner. I had a blow out for the first time in my life and I am 55. I got another loaner and I have had to put air in a tire several times. I took my chances and ordered a jeep. I returned it last night due to several issues.

First I would never buy a car from Carmax again. I wanted my vehicle sent to the state where I was temporarily working at the time. They told me that they can handle it and register the car in my state of my permanent address. Based on that I followed through on with deal, and later found out that would be and issue. They tried to fix it. But they did not. I have to go and get an emission check and DMV called me and told me what I need to do to get my registration completed. CarMax should have known all of what was necessary based on the state the customer is from. And relay the info to the customer but that did not happen. Now I am stuck with the task of doing the final stages of the vehicle registration myself.

The buying process went smoothly, Z was very helpful and patient with us. The one issue I had is that the truck did not come with an owners manual. They said if I wanted one, I could buy one and they would reimburse me. I strongly felt that this was a major customer failure. They should have ordered one when they knew it did not have an owners manual. This is a 23 Silverado with way more bells and whistles than my 2017; I needed a manual. I ordered one and went to CarMax for reimbursement. I had to wait almost 30 minutes to get cash. That is unacceptable. One positive was a problem with the antenna on the roof that was loose. They replaced it with no delay.

Bought 2023 Buick Enclave, first I had it shipped 300 miles to the Fort Bend County CarMax on Southwest Fwy. Set up appointment to review car. Met with Shelby, salesperson at Ft. Bend CarMax. Shelby was excellent, went over everything, took car out for a drive. All went well. Car was lacking a shine, so Shelby had detailers clean car up. Looked great. Bought car and wife is very happy. Thanks Shelby and CarMax.

This CarMax in Tennessee has corrupt employees that will and has done ANYTHING to sell a vehicle. I was promised a particular vehicle and they sold it without informing me. Only after they had sold this vehicle, I was told that a mere $500.00 would have held it. That was never a problem for me to pay that. These people are immoral, uncouth, and a cut-throat. Never buy from them as if they will do this, there's nothing they won't do for money.

Just save your time and don't shop here. They are a complete waste of time. Oh and most definitely don't get a car shipped, they will lose it or sell it from underneath you. Everything about this place is terrible.

I bought a vehicle and was told that there was no deductible if I took the vehicle for repairs at CarMax and any other shop it would be $200 deductible. Lies! The extended warranty that was sold to me is crappy as they did not approve the full repairs. If I return to the shop for same issue it cost you another deductible of $500. Rentals are not covered unless you pay for it. I would not recommend the extended warranty thru carmax.

Customer service at CarMax is absolutely the worst. I was told I was gonna be here 30 mins and was approved. Still 3 hours later was still here waiting. Very nonprofessional working people. I would not recommend Bristol TN/VA carmax unless you wanna walk in or out. Pissed off.

CarMax is a scam. They bait you in with an "Estimated Offer Range." You schedule an appointment for them to verify the vehicle is what you claim it is. Then after you have gone to the trouble to gather all of the documents and drive there, they give you below the estimated range. Yes, the vehicle was what it was claimed to be and more. There just wasn't any options in the online estimate to list some of the extra options. They offered 20% less than the lowest of the price range. Then claimed they have never seen the "Estimated Offer Range" document provided from their own website. They are the reason used car sales people have a bad reputation.

Not my first rodeo with Carmax but still the most pleasant place to buy or sell a car—wish other dealers would take note. In the past, I would have to go to the store to start the sale process but now I got my initial appraisal online. Still good for a week. If you evaluate your car honestly, it works. Made an appointment, was done in less than an hour, walked out with my check. Happy camper. We have done business with them in Sacramento in the past but it has been Pleasant Hill for the past ten years and it’s always pleasant people and no pressure.

This my experience with Carmax. I had previously bought a couple cars from them and loved the process of no haggle or sales person coming up to me to annoy. Fast forward a couple years and returned to purchase another car and this is where Carmax shined like I've never seen a car lot ever do. I had a run of bad luck issues. This was NOT a Carmax problem or a me problem, these cars are used and stuff will go wrong. I had a few issue right off the bat and the sales manager and others worked with me, even past the 10 day return mark and asked what I wanted to do so I can be happy. I traded up to a different car and was super happy.

Bad service, the woman was very rude. I had no respect for myself, I do not recommend this place, at the CarMax Service in Fort Myers. Worst of all they only want to take their money but help even not.

I can understand why the guy in Inglewood, CA got upset about the appraisal he received from Carmax on his vehicle. They give you a low-ball appraisal quote, then turn around and sell your vehicle to someone else at an inflated price. I know because I received an appraisal quote from them on my Subaru Forester for $2500 when the Blue Book value was, at least, $7000. While I didn't drive through the showroom crashing into other vehicles and the building, I did leave pissed. So, from my experience and the fellow who drove through the showroom's experience, giving a low-ball appraisal is standard practice for Carmax. My warning to anyone else considering selling their car to Carmax is, Don't Do It!

Bought 12/28. Got 60 day temp tag. March 10 and still no plates. Called DMV and they have no record of receipt of application. Apartment threatening tow. CarMax has no idea about title and registration paperwork. $30k transaction and they can’t even do the simple paperwork. I was under the impression CarMax would be hassle free. Beware.

Last Saturday I went to my Toyota dealer in Clermont, FL to sell my Corolla. The evaluation took 2 hours and they offered me $15K. Then I decided to go to Carmax, right next door and I sold it for $17K and I took 30 minutes. I was truly amazed how efficient they are.

I have purchased 3 cars different times from Carmax on Blanding Blvd and the one on Atlantic Blvd and have yet to have any issues with any of the cars I've got from them. The sales team are very helpful, friendly, and willing to go above and beyond for their customers. My last sales person Dale was excellent. Even gave me a $125 voucher to get my car detailed because they didn't clean it well lol.

CarMax purchased our vehicle on 12-27-24. They did not pay off the remaining loan as specified in our signed contract, so we had to make a car payment. We then asked to be reimbursed for the car payment sent to the manufacturer. We were told that the manufacturer had sent the payment to Carmax. We requested reimbursement for the payment and waited until 2-27-25 to receive the funds. Many phone calls were involved, including denials from Carmax that they owed us the money. After requesting elevated help from the main Carmax office and after two months, we had a check.

I loved their service! Got an offer online, took my offer to their shop, got my car sold at the same price that was offered without one additional word!!! Of course, I had to wait for a couple of hours, but it was nothing compared to the amount of time you have to waste doing this with a regular car dealer.

After purchasing a truck from Carmax I had to bring it home and wash it because apparently cars don’t get cleaned very well from there. I have never bought a dirty car so this was a first. While we were washing the truck we found the underneath to be extremely dirty so I climbed up under it. There is no possible way the inspection was done because there was so much mud and grass you could not even see the parts of the truck. I literally had to pull handfuls upon handfuls of grass and mud. The sales manager was nice but passed us to the operations manager. If you try to call them back the message says they will return the call within 24 hours. I am waiting on my call now but I am just 8 hours into it. I have until Saturday to make a final “10 sat” decision. Bottom line: the 125-point inspection will give you false sense of security. There is no possible way this could have been done.

Hello! On December 26th, 2024 I bought from Carmax San Antonio (Fountainhead Dr.) a RAM 1500 made in 2015 for $24,850. Not even two months passed and the car broke on February 18th. I wasn't able to start it. The car was towed to the Carmax facility and kept there for 11 days. They were going to repair it because it still had the Carmax 3 month warranty. Being a commercial car, my company has lost a lot of money because I wasn't able to work with it for 11 days. Carmax agents told me that Carmax does not take any responsibility for that. In these 11 days the communication from Carmax was very poor. Unreplied e-mails, unanswered phone calls, they promised to call back on the same day but called the next day after I have reached to them again. It was always me who had to reach out to them. They took the car to a third party repair shop. I had to call the shop myself to find out updates about the car.

I did my application over the phone and I was approved, I requested for express pick up and everything was good. I arrived at CarMax ready for the express delivery, and the sales lady and the manager looked into my information and re-did my application and my down payment was so much higher! My deal completely changed. They messed up my deal. I’m so disappointed and I will not refer anyone to carmax and I will not go back there. The manager block my deal!

I am extremely disappointed with the customer service at CarMax finance. I refinanced my car and sent a check on February 2nd, which they received on February 5th. However, it turned out that the check was not signed on the back and was canceled. The most frustrating part is that they never informed me, never returned the check, and didn’t send any notification.

Bought a car not even a year ago and having to get motor work done. Advised Carmax of the problem I was having. They sent it to Good year and now I'm spending 1000 dollars on this car plus a car note. Don't buy any cars from them.

Horrible selling my vehicle experience with CarMax location in Jacksonville, Fl West. I still owed money to the lender, even though I sold my vehicle to CarMax with positive equity. The local dealership and the CarMax Corporate office gave "runaround answers" with NO RESOLUTION. I would NEVER recommend doing business with this dealership! You will lose you sanity listening to all their lies!

I recently went to CarMax after doing all requested prep the morning of for finance and trade allowance. Took about an hour. Went to scheduled appointment. My trade was valued at 32,000. When I got there I test drove the truck I had wanted but they had my trade listed wrong as an Honda CRV after 2.5 hours of waiting around I left. Then they sent another offer for 31,000. Office staff were polite and those I did the prep with over the phone were nice. But whom ever did up with trade value For my 2021 Dodge challenger widebody 6.4L 392 with fully loaded options and I mean everything in this car as that’s the way I ordered it and received it at Tallahassee Dodge on Dec 12, 2021. Has 57,000 miles on it and pay off is 32,300 they offered 31,000 even the staff was shocked.

*1/5 Stars - Beware of CarMax's Deceptive Practices*. I'm extremely disappointed and frustrated with my experience with CarMax. I recently purchased a vehicle from them, and during the sales process, the representative assured me that the Max Protection plan would cover any repairs or issues with the vehicle. However, when I actually needed to file a claim, I was shocked to discover that the plan didn't cover the issue at all. The CarMax representative had explicitly told me that the Max Protection plan would provide comprehensive coverage for my vehicle, including repairs and replacements for parts and labor. I relied on this information when making my purchasing decision, and I even paid extra for the plan. However, when I tried to file a claim for a repair that I thought was covered, CarMax denied my claim, citing that the issue wasn't covered under the plan.

I bought a car from them in Sept of 2019. I bought the extended warranty and of course, the months expired before the mileage. But I later found out there was a technical service bulletin on my car and they never shared that with me. I was told recently because it wasn't a recall. But because of the incident my car's oil completely drained from a pop-in that was mentioned in this bulletin. Luckily, I was almost a couple of minutes from a repair shop. The sale of a car was more important than someone's safety.

My experience with CarMax is undeniably wrong. I reached out to carmax many times about my Honda Accord 2020. I financed the vehicle on 4/12/24. Next day Vehicle wouldn't start. I took my vehicle to carmax twice. Now it's with Honda the dealer still no diagnoses. Today is February 12, 2025 still no vehicle. This is causing pain and suffering. My daughter is on chemotherapy and I can't get her to chla. she is hurting from this situation. I can barely work with no car. It's causing pain to where we are seeking therapy. I got receipts that I have paid for parts and labor including car rentals.

I had a Toyota Venza shipped from another location in Va to the Short Pump Richmond Va Carmax. I was told, and this information was confirmed by the contact, that I could have a 24 hour test drive, time enough to take the car to my mechanic, and 7 days to decide on the purchase. This was incorrect. When I arrived at the dealership, my 3:00 appointment became a 3:25 appointment and I did not get into the car until 3:52. If I had been told the appointment time depended on availability of salesmen I would have planned for that.

Dear CarMax Customer Relations Team, I am writing to provide feedback on my recent experience at CarMax Roseville on 2/9/2025 at 3pm. While I ultimately purchased a car, my experience was a mix of both negative and positive interactions with your sales staff. Negative Experience: Salesperson: Kourosh. Details: Kourosh was assigned to assist us with a test drive. He informed us that the test drive would be limited to 20 minutes. When my wife asked if it could be extended, he responded rudely, stating, "It is 20 minutes as I said and can be 5 minutes if you argue." His tone was arrogant and not customer-friendly. When I requested a different salesperson, he became offensive and asked us to return the key and speak to his manager.

Scheduled test drive. Parking was horrible, could have walked from home if I knew it would be that long a walk to the office. The Car was not ready, had to walk to the other end of the lot to see car, then back to office. After 45 minutes of filling out forms, they wanted us to go back to the car to get insurance. This is new, nothing about that when we made reservation. All this for a test drive. No. Went to another dealership and we're on the test drive in 5 minutes. Done with Carmax.

Customer Service was great. However their financial center if turned around on a individual would be a federal crime. ** I was paying $44,000 for a USED Hyundai Elantra, so I done a voluntary repossession. Never buy a vehicle in the states again. Will pay off my agreement but these corporations and big banks are robbing the American people every day and if we done it to them it would be a federal crime. So let us know what our government thinks also.

I bought a 2019 Lexus with 50,000 miles from CarMax. Within 3 to 4 months all 4 brakes needed to be replaced and and now, with only 54,000 miles, the transmission is slipping. I took in for a diagnostic and it has 3 codes just on the transmission. The transmission needs major repair! Never again will I buy a car from carmax...NEVER!!!

I recently engaged with CarMax in my search for a 2017 low-mileage Toyota Camry. My objective was to find a vehicle made prior to the implementation of certain technologies aimed at improving efficiency but which, ironically, which I believe have proven to compromise the reliability of later model cars. Last week, I located what seemed to be a promising option—a 2017 Toyota Camry with a reported mileage of under 20,000 miles. I reserved this vehicle, which was subsequently transferred from another Car Max to the Car Max location closest to me.

I went through the entire process, took the hit to my credit, provided all documents. Was completely pre-approved and trying to schedule pick up of my new vehicle. For some unknown reason, suddenly I get a call telling me that CarMax will not do business with me.

Took my Toyota to Carmax to sell after receiving an offer of 31k from a dealership in town. After blowing a lot of hot air and making me wait for 30mins they offered 26k. Clear indication this place lowballs you and is a waste of your time.

I won't ever finance with Carmax again. I have been paying on my vehicle for four years, never late, not once. This past month, unfortunately, my payment was late due to an unexpected financial situation. They will not work with you, they harass you every day, all day until the payment is made and they do not waste one minute reporting the late payment to the credit bureau. So, now, on top of my financial issue, my credit score, a score that I make sure stays high, has gone down significantly. They have a contact option via email, but, they NEVER reply. You're not a customer to them, just a payment. I can't wait to be done with them.

Bought a truck with low mileage about a year ago. Even got the best warranty package. Well so far I put $5000 into this truck. I can't tell you how sorry I am that I used CarMax, they are scammers and thieves and I'm paying for it. I have reported them to several companies, but unfortunately I'm paying the price of the lemon.

Our CarMax experience began easily if not entirely fabulously. 70 degrees sunny December 8th. Saw a car the wife and I both liked and after a test drive, we went home that night as CarMax closed, deal done (a bit of a frantic rush with transferring funds, approvals, Android not charging). The next day we immediately noticed that the keys would not lock the car and adventure begins.

I recently paid off my car loan with CarMax. They indicated that they sent Title to my vehicle via regular U.S. Mail. I never received such Title and CarMax now says there is nothing else that they can do for me since they claim to no longer have Title to the vehicle. The onus is now on me to spend an unnecessary day with the DMV to attempt to get a replacement Title which I'll have to pay for AGAIN... a cost which I already paid for when I purchased the vehicle from CarMax. They refuse to help obtain my Title or refund for any replacement. Title for Property sent without any acknowledgement of receipt?? Wonder who has my Title. Never again!

I bought a 2020 Jeep Cherokee from Carmax Wayne, NJ. The sales staff was very nice and knowledgeable. Unfortunately, when I looked the car over, it had a chip in the windshield on the driver's side, in the sweep of the wiper. I had to make an appointment to have someone look at it. I'm not sure why this required an appointment because it would only take a minute, but I scheduled it. They said it had been filled and that was protocol for a chip. I asked what would happen if it cracked, but they had no guarantee and would not replace the windshield. This was upsetting because a new windshield is over $1000 if it cracks more. I have 10 days to return the Jeep, and I am searching for a replacement now.

Terrible place. Sold us a lemon and did not release any information about the car to us. They changed codes just to sell and we have proof. Confronted CarMax and they refused to do anything. Will take this up with the Better Business Bureau.

Absolute worst car buying experience ever. Terrible service!! I was going to purchase a Black Mercedes AMG from CarMax. I ran my own CARFAX report and is showed damage reported. CarMax uses (Auto Check) which did not report the damage. When the car arrive at the Buffalo Carmax it was Green…not black but GREEN. How can you inspect a car and not notice the color is wrong? Staff had no auto sales experience, likely first real job. Sales rep didn’t even try to sell the “green” Mercedes. Did not offer a road test, didn’t even allow me to start the car. Just said it’s nothing we can do after I paid $600 to ship the car and already got my financing done. Huge waste of time.

I read online that CarMax provides the highest value for used cars. So I completed an online quote application. The quote came in and I took my car in for evaluation. Despite the report stating that everything was in good condition (except the rear tires), they changed their offer to $1200 less. They took $1,200 off of a $5,600 online offer despite a clean check up. Waste of time, and unethical business practices.

Billing and Customer service is atrocious. I had been a loyal CarMax customer for well over ten years. I have always loved the showroom sales persons, very personable. However, once the purchase is done, customer service, customer response is no longer a priority. I moved six months ago, went into my account, changed my address. The first invoice went to my old address, no biggie. The lack of return time from receiving and Late payment status was five days, (the usual is about 8 days, give or take).

Irvine TX location led by sales manager Dylan are full of crud. The loan was approved, we spoke to sales manager Dylan and he said to make the drive and just come in to test drive the car and show ID. So we made the drive just to hear him say they were not gonna go through with the contract since they were afraid that if something was written wrong in The contract they were afraid that we would not be able to come back and correct the mistake which is crazy because as many contracts as they write, you figure they had the experience to get it right.

Bought a truck at Carmax. It all went fine and I have my truck. It is what I expected and I am happy. I got an email from Carmax telling me to register with GM so that I will be updated with any recalls or issues on my truck that I need to know about. I went to all the trouble of going to the website to register my truck with GM. It did not go well. I found out that I can't register my truck unless I get OnStar. So this email really is a scam to get more money and I am sure that CarMax gets a portion of that money. I am not happy with CarMax for trying to scam me into getting OnStar. If I could I would rip out that button on my truck.

Do NOT finance your vehicle with Carmax if you buy their car. If you try to make a principal payment, they will take interest out of the principal payment. It’s as if they don’t know what principal payments are for nowadays. I bought a 2019 Honda Pilot Touring and they took interest out of the principal payment. They tried to explain it that they do principal and payments differently. Use other banks if you are going to finance a car from Carmax. As a matter of fact, if they see you’re not going to use their financing, they will say that you need to put down more money. So in short, don’t get a car from Carmax.

I have called CarMax on December 21 because I discovered I was never given the key for my lug nut locks. I had a flat tire and couldn't change the tire. I was told I would be called back within 24 hours, but wasn't. I called again on the 22nd and 23rd. On the 23rd I did get a call back, but only to be told to expect another call. I never got it. I called again on the 25th and 26th, yesterday (the 28th) I finally had my car towed to a garage for them to cut off the lug nut locks. I am curious how my car passed the complete inspection without the lug nut keys. It is also kind of ridiculous that CarMax left me without a car for over a week so far.

I went to Carmax to trade in my car and received an quote from them for my vehicle that I accepted and I paid to have another vehicle transported to the Pleasanton Carmax for purchase. The quote was good for 7 days but I needed my car for a few days and waited until Day 7 to sell back the car. Unfortunately, because I do not drive in the dark due to vision problems, when I tried to make an appointment day 7 - it was after sunset and I hesitated to go there. I called 3 times and verified that there should be no problem to come the following day in the morning.

Bought this truck a month ago. 30,000 dollars. Tranny just went. Now I have to jump through hoops and do all the work myself to get the warranty covered. I had to fight for a loaner car. Please don’t ever buy from Carmaxx. They do not inspect their cars and trucks the way they should. Never again

The first vehicle I test drove was dirty and had been badly scratched during shipping. Later when I arrived for my scheduled appointment to purchase a vehicle, I was told they had forgotten and asked me to come back another day, but that they wouldn't hold the vehicle for me. When they pulled my credit check they told me it was good for a month, but a week later I was told they needed to pull it again. Also, each time I called I would get put on hold for so long it would eventually just hang up on me. It was like they didn't want me to buy a car even though I had a large down payment and excellent credit.

Bought my car over a year ago. Front bumper hanging off at purchase. Wrote into contract to repair. After a dozen times driving 30 miles each way back and forth. Just for them to refuse to do the service they promised every time. Won't even install simple CLIPS. Overpriced scam artists. Would NOT recommend to my worst enemy.

Carmax is the worst to ever sell any cars. In 2022 I bought a car which was a Nissan. The car had water damage underneath and was rusting inside. I have been having nothing but problems with this car day after day. Recently, the panel broke off the car while I was driving. The wheel caved in deeply and broke. Which almost caused me to lose my life. The Nissan has flood damage from prior owner. I was not told the time of the sale. Carmax, you need to be ashamed for selling cars that are dangerous, not drivable, and fifteen years old for $20,000.00.

So I attempted to buy a Lexus at Carmax. After being initially approved they denied after questioning my paystubs. I was humiliated. But it was a blessing in disguise because I later Carworld in Hawthorne, and got a much better deal and a much better car. They treated with respect and honor any ok me should expect especially a veteran like myself. For example, they let me test drive without a chaperone.

My wife’s car was in the service shop at Duarte. Having warranty work done I was called and told that the brakes on the vehicle were the wrong ones. I find that odd because they had been on there for a year and we’re working fine. Then I was told that they cannot release the car to us unless the brake job it’s done. I said go ahead. We pick it up drive home and there’s squeaking and grinding. It got worse over a matter of three days. I took it to a local shop to be looked at because I didn’t want Carmax touching it anymore and they installed the brakes incorrectly. The heat shield was on the front side of the brake pad. Grind on the rotor and rims. Either this was done on purpose or the technician has no idea what he’s doing, but it was a dangerous installation.

My experience with CarMax was incredibly frustrating. I faced long wait times and felt ignored by the staff, which made the whole purchasing process stressful. When I finally got to see the car, I was disappointed to discover hidden defects that weren’t mentioned in the description. The prices seemed higher than at other dealerships, and I received a low offer for my trade-in, which felt unfair. Additionally, the financing process lacked transparency, leaving me confused about the terms. After the sale, the follow-up support was minimal; it took ages to address warranty claims, and I felt like just another transaction rather than a valued customer. Overall, the experience was impersonal and inconsistent, and I left feeling dissatisfied.

I purchased two vehicles from Carmax Midlothian. The first vehicle was a Kia Sportage where under a year the turbo blue making the vehicle unusable and we had to have it towed off the highway. No mechanic would work on it. They said it wasn’t worth repairing. It would cost more than the value of the vehicle. I had Carmax repossess the vehicle. It went to auction and they couldn’t recover the cost of the vehicle, where later I found out there’s a class action lawsuit with Kia due to these problems with the engine turbo, etc. yet they stuck me with a $5000 balance and would not negotiate and have threatened to sue me.

Ok this is the 2nd major issue that I’ve had in less than a year's time since getting a truck from Carmax! I have to pay for repairs including a ABS when that light never came on never! Now I can’t drive the truck, it's been over a month! I never knew there was a problem with the ABS amongst other things! I am pissed off & regret not going to a real dealership!!!

I purchased a 2019 Buick Encore from CarMax on October 14, 2024. My salesperson convinced me to buy this car after my previous one broke down, leaving me stranded with my 2-year-old daughter for two hours. After spending the entire day at CarMax, I drove home only to have the car overheat and the engine light come on. The car had to be towed back to CarMax the next day, and it remained in their service department for 14 days.

The CarMax car buying experience was exceptional. It was the easiest and most convenient car purchase I have ever made. I did not have to spend hours waiting at a traditional dealership, as I was able to complete the entire process from the comfort of my own home. The best part was that my vehicle was delivered directly to my front door. Throughout the process, a kind and attentive representative provided me with regular updates on the status of my vehicle prior to delivery. Based on this seamless and hassle-free experience

I took my son to Carmax yesterday to purchase his first vehicle. First I want to say that one of the main reasons that I will shop at Carmax again is because they don’t try to hustle you and keep you in there all day and make you pay an outrageous amount in finance charges if it isn’t necessary. I have good credit so I got a good finance rate. That will vary depending on credit so if your credit is not as good, then I’m sure you’ll have a higher finance rate either way, we were in and out of there within three hours. My son knew what he wanted. We got the car, we left. We got about 10 minutes down the road and there was an issue with the car. I called Carmax they had it towed back to their place. We went back and decided we wanted to get a different car.

The truth is, it's a really good way to purchase a vehicle, really good, but don't purchase the extra service warranty Maxcare, it's a total rip off, just so happened that 2 other family members purchase vehicles here and also the extra service warranty, each of us tried to use it, and all 3 of us were denied, for ridiculous reasons, and we never received any money back so basically they ripped us off,

Got an online offer from Edmonds/Carmax, selling a car for my incapacitated father. I have Power of Attorney but Carmax would not accept a copy, only the original document which I had, but is very difficult if not impossible to replace. They would not make a copy of it for themselves. Insisting on the original, I had no choice but to terminate the sale. It's not just Carmax, but also government entity ineptitude which create these unnecessary problems. I wasted much time on this attempted sale, I'm disappointed in Carmax policy. MN authorizes POA to make all transactions for the Principal. Pursuant to MN statue 523.04. Both banks and business are required to accept POA. If you sell with POA to Carmax, be prepared to give up your ORIGINAL POA document. Very inept policy.

Horrible experience trying to sell a car. Received an online offer, went to the store to have it inspected, went the day to actually sell the car and the lowered the offer by $2K. Left, went to Carvana and they gave me the initial offer.

October 19th, my husband and I purchased my dream vehicle (over $40,000). The process was the easiest in purchasing a vehicle that we've ever experienced. However, the first issue was immediately after purchase. We waited for about 45mins afterwards for them to clean the car. The problem was while cleaning it, they realized that Carmax had removed the tint of the front windshield before it was sent to them, and it caused a mess due to glue being still on. It caused the glue to spread and drop all over dashboard.

I will make this short and simple. Don't do it. You will run the same risks as buying your car off a stranger, still owe on repairs, and have an extensively large monthly payment on top of it that you could've used for the repairs in the first place. They will tack on everything they can until your 5 years of $250 is suddenly 9 years of $600/mo and you are contracted to it after sale. Date of purchase now feels like I signed my life away and Carmax assures that misery for the next decade. All said and done, you'll spend around $55k on a car that costs $23K. and even near an 800 credit they will give a ridiculous APR. Genuine biggest regret of my life that is causing severe depression over the inability to get out of all my finances being drained by carmax. JUST DON'T.

In October 2024, I wanted to purchase a 2021 Lexus RX 350 from Virginia Beach Carmax with less than 23K miles so it should have still been under the Lexus 4 year manufacture warranty. I took it to a mechanic while test driving and everything looked great except water sloshing around in the left rear passenger door. The mechanic recommended getting Lexus Body shop to take a look. Carmax wanted their own body shop to look at it and fix it and said it could have something to do with the moon roof. The issue is that if the car was under a manufacture warranty, what does Carmax have to hide? And why didn't Carmax catch this problem before and fix the problem. I thought they actually inspected cars they sell. This was a deal breaker and a total waste of time.

My family, unfortunately, purchased a vehicle, 2019 Nissan Altima, from your dealership in Palmdale, CA. A few months after purchase the vehicle started overheating and come to find out the vehicle had two blown head gaskets. After spending over $2,500 to get that repaired, the mechanic shop informed me the catalytic converter is bad as well. My only option to purchase a catalytic converter for the car was directly from the dealership for another price tag over $2,000. I went to the Nissan Dealership in Thousand Oaks, CA where they informed me the vehicle mileage was incorrect.

Carmax El Paso TX, I went on website to request 2018 FAIT 500. I have been so excited and was ready to purchase vehicle. I contacted customer support to request purchasing vehicle, I asked is it standard (manual), Joshua he stated yes. I said ok I would like to purchase. My credit ran and I even added vehicle to my insurance. Call ended. Never received a call back after 1 hour. Then I called back to get photos of vehicle because vehicle was taken down from CarMax. When looking closely I noticed it wasn't as specified. Not a Manual it was an automatic.

My son went in pre-qualified to purchase a vehicle. As soon as he paid his down payment the “finance manager" said that they would need to rerun his information and we will need an additional 5000 down. Way to take advantage of a young first responder.

Man, people say I'm not sure about Carmax, but this doesn't really apply to me at all, I am 100% all in with Carmax. I purchased a 2007 Ford Escape, it had a warranty on it. And it need to new ignition coils, they replaced those ignition coils and I drove that truck for 15 years. I just traded it in with zero check engine lights on; for a newer Escape, which is getting the engine replaced because it had a few issues. Not Carmax fault at all, they didn't know where this vehicle came from; as it was shipped from the East Coast, or the vehicle's history; except what was stated in the transfers.

I bought my first used car at CarMax after buying 9 new cars at Dealers. I was skeptical but the experience was amazing. So I traded in and bought a second car. After taking it home the brakes shuddered, took it back and they took care of it, I was very happy. At 5000 miles I took it to Cadillac for its first oil change. The cabin air filter had never been changed, was full of leaves, sticks and dirt. When the dealer attempted to rotate the tires the front tires were so wore out on the inside they did not recommend continuing to use them, then they pointed a very large flap in the sidewall making the tire dangerous.

Carmax…. Here is a recommendation NOT to do business with them. We bought a 2015 Hyundai Elantra 12/2022 with 60,000 miles on it for $15,000. After 426 miles the engine died. They replaced the engine. From March 2023 until today, 18 months, we have put 6,000 miles on it and the engine is bad again. They will give us $2,500 for the vehicle, a $12,500 loss in less than two years on a lemon vehicle. But it is my fault because the engine warranty ended in March of this year and I didn’t buy the Carmax plan.

I recently had a disappointing experience with CarMax that I feel compelled to share. I brought my car in, which the Kelly Blue Book valued at over $12,500, but to my shock, they offered me just $8,400. I worked directly with the manager, Kevin **, who was unfriendly, cold, and rigid throughout the process. I understand that CarMax has a no-negotiation policy, but there were glaring errors in their assessment of my vehicle. I even showed them on their website that they were selling comparable cars with similar mileage for nearly double what they were offering me—some listed for as much as $15,000. When I requested to open CarMax's site together and review the assessment, both the staff and Kevin flatly refused to address my concerns. Instead of engaging in a constructive conversation, they kept down-talking me, emphasizing how much experience their company has and how large they are.

I sold CarMax my 2020 Tacoma that was an excellent vehicle for a really low price, I then bought a 2017 mustang which broke down 2 weeks later, they then took to the dealership who took 2 weeks to evaluate a need for a clutch which I initially had told CarMax, they gave me a loaner car and tell me I’m ok to drive loaner vehicle which I don’t want. They have no solution, they don’t have any personal to solve or address any issues, so I’ve lost the car I sold them. I got a vehicle that immediately broke down and they just ignore me.

I just purchased a car from CarMax paid to have it shipped in from another state. I’m elderly and thought they only sold top quality cars. When I got home and my son’s came over to look at the car, they were shocked, and pointed out some obvious things that indicated it had been in a serious accident driver door and fenders didn’t line up, paint over spray and paint lines on the roof and the color was not a match for just a few. It was really bad. Called the dealership 3 hours after purchase and informed them. Did say I could bring it back and try to find something else or get a refund.

I will tell you my experience so far with them and it's not good. My brother-in-law died last October and my sister went into Hospice. The "Medical Power of Attorney" who is supposed to make medical decisions ONLY, went in and sold her car! I guess there was a balance owed which was paid by surrendering the car but a check was written for about 2,000.00. We don't know where this check is. I called CarMax to see if this check was cashed and they couldn’t give me ANY information. I asked if I came in with the PROPER paperwork but they won't do it.

CarMax MaxCare is a Scam. I purchased an extended warranty through CarMax called MaxCare, which is underwritten by CNA National. When I bought my vehicle, the salesperson strongly recommended MaxCare, saying, “Oh, you’re buying such an expensive vehicle—you’ll likely need MaxCare in case anything happens to the engine or transmission.” And he was right. Something did happen to my engine. Specifically, a camshaft and lifters failure, diagnosed by an authorized repair center.

I am trying to sell a 2015 Nissan Juke. It was repaired by a very reputable shop in New Orleans. CarMax does not have the expertise to make any decisions. They see wrecked, this means an extreme mark down. They sell Juke's with 60,000 miles for $16,000.00. My 2015 is in very good condition. 13,500 miles, many options, everything works. They offered $5000.00. I guarantee a buyer can find a better deal. I guarantee the only people making any money are their estimators, the question is? How much do they make?

Purchased a 2018 Chevy Trax from the CarMax in located in Schaumburg IL. with 54,000 miles at a little over $18,000 August of 2021 & I’ve had several repairs in the 1st year ranging from brakes, battery to engine coil repair & most recently a transmission. All in a span of three years. An auto repair shop informed me that the VIN number was not the same make and model that was written on the title. I reached out to my salesman who could confirm it either. Do not purchase with this dealership. I will be seeking legal advice as I’m concerned that the transmission even outside of the warranty should still be in good working condition with only having maybe 5-20,000 miles added since purchase.

I bought a car from CARMAX last week, I tried to first buy it online that was a complete waste of my time. They say you are prequalifying and when you get in the store no one knows anything and now you are starting all over. They should just say come in. That was just the beginning of this journey. I saw the SUV that I wanted. I went to Navy Federal, got the check, gave it to the salesman who was great by the way, he stated that he would that it back to be cleaned when it came back so I could drive home.

Had a 03 Sequoia with low miles in good shape, except the liftgate handle was broken, the one interior problem. When I got an $8K offer online, I was skeptical. We got $800! trade-in offer and $3K from Carvana. I was expecting some excuse to low-ball when I brought it in, but selling was smooth and I just deposited the check. :)

I was thrilled to get my new 2022 Audi 3 from the Lithia Springs location on August 15, 2024. However, my excitement quickly turned into disappointment when the braking system malfunctioned just 24 hours later while driving home with my daughter on August 16, 2024. I felt dismayed, apprehensive, and disillusioned, holding the sales associates and managers responsible for failing to thoroughly inspect the vehicle before selling it to me.

I was surprised on low standards of Carmax during my recent visit to Laurel MD location where barely you can see customers visiting here. I have bought almost 4 Cara previously but yesterday I was stunned salesperson forcing me to accept high APR and scaring me, might Carmax refuse to do business anymore and funny thing is my loan was approved by different banks and management was pushing me to accept high APR otherwise Carmax manager gets mad and can refuse. Honestly CarMax is ripping off customers now and drop its standards and dealing like a local dealership. They didn't lost me but my community also after their hard attitude and worse thing on top of it Carmax people deleted my low offer from system.

I’ve always purchased a vehicle from Carmax, and this last experience however I’ll never forget. After having the car for a day I had to return it for maintenance, they had it for an entire month. I’ve currently had it just a few months and still can’t drive it due to more maintenance issues, I was assured by management because of the horror I experienced, for a year I’d have a warranty from them on this vehicle. When I called today they acted like they had no clue of this. I will never, nor will I recommend anyone in my surroundings nor you to purchase from this shady establishment.

(Carmax Modesto, ca). I paid $300 to have a vehicle shipped to my local Carmax. In the end, I never purchased the vehicle. We tried closing the sale Sunday evening as the store was closing. Unfortunately, we weren't able to complete the sale and trade-in of my paid-off vehicle because the manager couldn't find or get the verification on the trade-in quote that we received from the same Car Max store 10 days prior because staff was gone for the day. We had the official Trade-in Quote with us but that didn't matter. The manager told us to come back when they opened the following day. On the way back to CarMax the following day, we decided to check on rebates and rates for a brand new at the Kia dealership compared to the 2 year old w/ 60k miles at CarMax. The better deal for us was buying new at the dealership.

*Express Purchase, same documents requested by many different staff members. And, documentation not available for scheduled appointment.* Inspection/Detail, not performed as stated when making scheduled appointment. *Sales Representative presenting the subject car with a filthy interior and no explanation at scheduled appointment, other than please wait over an hour at an Express Purchase. *Dwayne **, General Manager involved with claim this was to be an appointment to provide appraisal for Trade-in at an Express Purchase. *Complete chaos, no compensation provided without request by customer, multiple misdirection, poor communication and coordination of all parties involved for a three times returning customer. Walked out and will never return.

I purchased a 2021 Honda Accord Sport in May 2024 (Warner Robins). I took the car for a routine maintenance and was shocked at what the Honda technician told me. He stated the car was wrecked, but the paperwork clearly stated it passed the "120 point inspection". LIES! The headlights are missing parts to them, black tape was used to secure certain wires, some of the parts are not Honda's and some parts are actually missing. So, now I'm stuck with an overpriced lie!! I don't recommend anyone to go there.

Not happy with the experience dealing with CarMax, from picking my car to having it take almost 10 days to get then after the long wait now after driving it 2 week it is in the shop for a 4wd service light and plate lights going in and out, took it in at 9am appointment time on a Friday and they aren't open on a Saturday so now waiting on when I can pick it up, when I called at 3:45pm Friday they still haven't bothered with it and now it's 5pm no call or eta and looks like I'm waiting for Monday and act like they are doing me a favor, please save your time and look elsewhere.

I purchased a car from Carmax, put down a down payment of 3800, 2 months later I was called to return the car, My 2 months of car payments was sent back. They mentioned I needed to bring the car back, that the creditor stated I was 2 months in default, I reached out to the creditor and they stated I never had any financing with them through carmax, they stated that I never had an account. Carmax also told me the down payment refund would be affected by how many miles I had on the car by this point. I agreed to bring the car back and get my refund to wash my hands of this nonsense.

Went to one location to look at a truck. Large dents in the bed they hid very well in the pictures. Went a looked at a truck at another location. Truck was ok. Came time to deal. They lowballed me over 2k under minimum trade value. And the over 3k overbook value on the truck. The salesperson said "that it take it or leave it". I said. "See Ya". What a waste of time.

I'm extremely disappointed with Carmax. They sold me a Jeep that turned out to be a complete lemon right from the start. The car had issues with gas overflow and clutch noises, and other things. After not even 20 days, the starter was failing, and when I took it back for service, they were completely incompetent. Instead of acknowledging the car's problems, they blamed me for not knowing how to use a gas nozzle properly, which was incredibly disrespectful and condescending. They couldn’t find any issues with the starter. It's clear to me now that Carmax knew about these issues all along. The salesman hinted at potential problems, and the service team's attempt to brush off the starter issue as a simple battery problem was laughable. They couldn't fix anything, and when I tried to return the car under the Lemon Law, they refused and pushed me to do a trade-in instead.

This was the worst car buying experience ever at the Lithia Springs, Ga. location. I purchased a car in 8/2024. I am very familiar with the mechanics of a vehicle. After purchasing I noticed that my car was making a rattling sound under the hood, and had a burning smell when you turn the heat or a/c on. I called and scheduled an appointment with service. I hadn't had my car 2 weeks yet. I was told it was fixed after picking up my car I had the same issues. So I reached out to corporate. I knew there were issues with a bearing and the transmission, I was waiting for them to tell me. The issues I was aware of after taking it in a second time to the shop was in fact the issue. Then I was given 7 days to find another car before my payment was due. By this time I was furious.

My 20-year-old son bought his first car, a 2018 Mazda 3 with 96k miles, from Carmax in Tolleson. I convinced him to get the extended warranty for peace of mind, but it turned out I was wrong. He’s put about 18k miles on the car in a year and has only done one oil change using synthetic oil, which I helped him with. Recently, the car broke down, and Carmax said they were too busy to take it in, so we had it towed to a Mazda dealership. The dealership determined the car needed a new engine, but the warranty denied the claim because he hadn’t changed the oil three times since buying the car.

I have purchased three, traded one, and sold one vehicle from/to CarMax; and have financed with them twice but will never do so again. The sales and associated customer service area is fantastic and I've never had any major issues with the dealerships or employees in that realm. My greatest point of dissatisfaction is with CarMax financing. There was a ten year gap between financing experiences and I had assumed (hoped?) they had updated/upgraded their operations/system; unfortunately that was not the case.

We ordered a car through Carmax earlier in June 2024. Paid $199 shipping fee. Car was listed with heated seats, heated steering wheel, fully loaded BMW X3. When car arrived it had no upgrades, was not fully loaded whatsoever, radio did not even work, this was 2023 X4. They issued credit good for 3 months. We ordered another 2023 BMW X3 in September, shipping fee $899. Before we ordered we had salesperson call Carmax facility where car was located and do walk around for any damage and inspect car for damage or smells inside car.

Carmax needs a lesson in customer service. I just spoke with the business office manager regarding an unprofessional experience we had. My wife went to the independence location to give them the documents they requested to register our vehicle. She told the female associate that the county we lived in stated we would need to register our vehicle. She said she could only take one of our forms. My wife then asked for our paperwork back and the associate replied, "I can't give you your paperwork back until we cut you a check." My wife asked three additional time for her to give our paperwork back to her to which all three requests were denied. My wife reaches over the counter to retrieve our paperwork. The female associate then raised her hand with our paperwork in it in an effort to keep my wife from taking it and leaving the office. The manager (roger) told her to give the paperwork back which she did at that point.

Went to Carmax in Parker Colorado and saw sales consultant Ben ** to purchase a car. We picked one out and it was going to be delivered to the Parker location. We informed him we would be gone for 2 weeks and would purchase the car when we came back. He guaranteed that the vehicle would be there and not get sold. He had our cell phone numbers, email, etc. When we got back and called to setup the purchase, he informed us they were unable to contact us, that his management team had also called and texted, but got no response. He claimed that the sales staff had gotten the number wrong, but no attempt was made to reach us on alternate number or email. DO NOT TRUST Ben ** if you need to purchase a car at Carmax at Parker Colorado.

So sitting back and reviewing this CarMax experience... I would NOT recommend buying a vehicle through them. Takes a ridiculous amount of time for the vehicle to get to you...and even though they say they keep you updated, you go for over a week with no clue of where it is. Weeks later it finally shows and there are issues. Depending on who you get when you call you might get a decent person, but most often you get a rude inconsiderate person. Then when you find out the vehicle does not match what they put on the site (i.e. false advertising?) they simply don't care. In summary...buying a car online might be okay with some companies, but I would not do Carmax.

I bought a jeep patriot from Carmax after reading they guarantee mechanical and electrical. I spend three months of the warranty they gave me bringing it back to them and even telling them what's wrong with it and them finding out I was right after weeks of shop time. They ran up the odometer, I used it for school twice a week for a month and the grocery store when I had it. Half the time it was warrantied which was three months.

My family went to Carmax in North Attleboro after contacting the customer service line and stopping by another store in Norwood, MA. We went to Attleboro as it is closer. We were trying to sell our vehicle to them. We received an online offer went to the store waited for a bit. Jay came over to help us he sat us down, went over why we wanted to sell the car and then went to review the car to make sure it was as stated. Jay came back in he stated that we needed the title and registration. This car was not registered. We told Jay it was not registered when we sat down. We explained to him it was a vehicle that was inherited and not registered as we didn't need the car. Jay claimed we needed to register it so he knew that we were not trying to get away with not paying taxes on the car. Jay went to speak with a manager.

CARMAX will rob you, and they will sell you a car that is full of mechanical problems, and they mark up the price over the suggested value, sell it, and then in one year it loses $15,000.00 equity. CARMAX and MAX Car Care will not help you, and their staff are rude and arrogant. Especially the Clackamas Store. DO NOT BUY from CARMAX, for in one year, you will lose your entire savings. MAnager even told me that they DO NOT use KKB, which all Dealerships use, and my car was and worth over $20.000, but CARMAX will only give me $16,000.00, yet 1 years ago I paid $34,000.00 for the car. Hmmmmm, there is a problem.

I bought a 2021 Ram 3500 diesel with from CarMax in Charleston South Carolina on a Saturday May 25, 2024 and drove up there to pick it up, once we got there is all roses, everyone was so peachy and go lucky! Started our 600Mile trek back home to Florida, had a horrible grinding noise in the engine, a vibration above 65, rear camera doesn't work, and transmission slippage A LOT.

I bought one car, they told me it's never been in an accident. It failed the emissions test, I brought it back, it failed again, I brought it back and it was past the repair or return date. So I took it to my mechanic and he showed me where it had been repaired from a collision. Second car I keep getting phone calls for late payments and couldn't figure out why... It's because they are auto deducting to the wrong car. Customer service won't refund or waive late charges. Even when I call up they give me the option of 2 wrong cars.

I called and made an appointment for my oil cooler and the service was confirmed. However, when I showed up for the appointment, they had no idea what I was talking about. They did not even have the oil cooler in stock and could not honor the $125 quote I was given. Instead, I was told that they would not take the word of the Mercedes dealer and would need to look for themselves, unless I had the dealer paperwork with me. I could have brought the paperwork if I had been properly informed that it would be needed.

I went to the dealership in Fort Worth by Hulen Mall to purchase a vehicle. We received financing. Got a call Monday morning saying the bank rescinded the loan and to bring the car back. That has never happened to me before. My daughter was in tears and I could not explain why this happened to us. If you're self employed I would say never purchase a vehicle from there. Go to a regular dealership with a good bank or use your own. This was a horrible experience!!

We received a CarMax/Edmonds value of $54,000 (special price when we brought it in) for our 2023 Toyota Tundra (2,200 miles/excellent condition with TRD package). We drove from Vernon, VT to Manchester NH (90 miles one way) to sell the truck. The woman (Daniella) who assisted us was horrible -- she was not friendly, did not engage in conversation. She said she was going to take 40 pictures and then give us an offer. She walked away and didn't come back for about 10 minutes. When she did come back, the offer was $48,000 -- less than Carvana, and less than the dealership offered to rebuy it.

Horrible experience working with them. I had a vehicle shipped from another location. There were delays with that and they were stalling on my purchase when I got there. I was so pleasant and understanding with them. They told me I can't go to any Carmax now because I called the corporate office and shared about my bad experience. Terrible customer relations.

I had purchased a Jeep 15 years ago at Carmax, and thought well of the experience. I contacted them 5 days ago to purchase a $65k truck. I have a trade in. I thought I was a little upside down on it, and their offer was only $1700- in total. Kelly Blue Book has my trade in at $13,500, and I am slightly NOT upside down on it. I realize they need to make money on the resale, but that was a slap in the face. Prior to me looking up the value of my own truck, While dealing with the initial agent, I tacitly decided to move forward while they worked on my numbers, and I paid $95 to have them ship a truck from one lot to the other, all while I kept asking what my final out of pocket figures looked like. It took two maybe three days to ship the truck to their lot. Then another agent called me. I told him the problem I had with the trade in value, and I made an appt to show up to a Carmax appraisal center.

I had a WONDERFUL experience selling my car with CarMax East Haven. Dylan was professional, kind, and made the whole process a breeze. I got the offer online and it was by far the highest amount out of any of the other online buyers. I feared that after driving it from Boston to New York, that they would try to revise the offer based on mileage or other unnoticed damage, but they didn't! I walked out with a cheque for exactly what was promised in under 30 minutes! Truly had no idea selling a car could be this much of an easy and positive experience. Thank you!

I had a great experience with Carmax. Jonathan at the Fort Myers Florida location was great to work with. Very transparent, no haggling and was in and out with my new car in 90 minutes. I compared online and local dealership pricing and Carmax beat them all. Would highly recommend! Car buying can be stressful and not fun, but they made it worthwhile.

Purchasing my vehicle was a great experience. It was one of the best I ever experienced. This is why I am conflicted on giving them a bad review. In the beginning I though this review would be much different. The customer service as far as how they speak to you and treat you is great. This is another reason I'm conflicted. Every one I spoke with, even those mentioned, were extremely polite and seemed to be very helpful, except those mentioned. Avoid this company at all cost. I purchased a vehicle from their King of Prussia store on 8/03/24. Four days after getting it home the right rear air shock went bad on it. I made an appointment to have it serviced. It was covered under their 90 day 4,000 mile warranty plus, I had purchased their extended warranty.

Good morning, If you were thinking about buying a car from Carmax, please don't do it. I have bought 2 vehicles from carmax and both experiences have been horrible. My first experience, they sold me the vehicle and the brakes were bad. I took it back up there and had to wait 3 and a 1/2 hours just for them to fix them. Then 5 years later I decided I'll give them another try. I seen a vehicle online that I liked and so I figured okay. I'll try it again against my better judgment. I was going to trade my current vehicle in. I decided against it and when I went to pick my vehicle up. They had broke my latch to opening my hood. We went back-and-forth back and forth for months.

Buyers Beware! Went to visit CarMax of Nashville. Found BMW X3 with 20k Mi. Looked great. Went over the Experian AutoCheck Report and found 1 Accident Reported. Salesman has no idea of where the damage was. You would expect that after the CarMax "125-point inspection and reconditioning process" someone would know where the damage was, right? NO! I guess it was missed during 'Inspection'

Bought a 2019 RAM 1500 with 62000 miles on it in August 2023. Looked great, price was good. Haven’t driven it much, maybe 1000 miles in a year (have another vehicle). Took it in for PA state inspection. It failed! Needs new brakes, new rotors and new calipers. Seriously? In one thousand miles it wore out all the front brake components? Don’t trust their inspectors!!!

We had a 1:30 pm appointment. After a 20 minute wait we were finally approached. Greeted with "Do you have your offer letter?" I said yes but that I had received a higher offer from a dealer. The response was "we are no hassle and that's our offer." They did not even look at the vehicle. Or ask what the offer was. Oh well. We sold it to the other dealer and won't be back.

Company surprised me and went above and beyond to correct their wrong. Ended up buying a car.

Carmax pulled the okie-doke on me. I had my car shipped from another state and was buying the car for my son. I chose the financing option that was 267 a month and it wasn’t from CarMax financing. I also chose the option for a quick pick up and was driving 3 hours to get the vehicle at a CarMax that was closer to my son. I didn’t think to look at my monthly payment because I was quoted 267. I did ask before I let who my loan provider was again because I wasn’t familiar with the name when it was stated over the phone. They said, “We are.” “Oh okay great, thanks." I get my first bill and it is $359. Why would ANYONE choose a higher monthly payment at the same interest and months to pay off? They definitely pulled a quick one on me. Make sure you read everything carefully before signing because guaranteed the info will change if they have the opportunity to screw you over.

I ordered a Lexus GX 460 from a dealer in MD and was disappointed when nothing happened for 10 days. The car wasn’t shipped until the last minute because “a Carmax executive was using the car.” I had a large cash down payment and financing arrangements but carmax didn’t do anything to expedite the purchase - in fact, they seemed to be delaying on purpose. When spending $45K on a vehicle, I expect to be treated like a valuable customer. My experience was rather poor and I will never use carmax again. My newly acquired GX 460 came from the local Lexus dealer. I went there after the shipping status on the car I ordered hadn’t changed in 10 days. I let them ship the car anyway because the shipping charges were non-refundable.

Never purchase from this company/website. My wife tried to get pre approved for a vehicle. Once the approval went through, we find out the vehicle is not of the year stated once we ran the VIN. The price of the vehicle was taken off after my wife was approved and the vehicle was updated to an older year. Weird part is that they stated a separate credit union would loan the payment and Credit One was the one trying to take the loan.

Bought a vehicle from Carmax, we are now 2 months after purchase and carmax has failed to deliver title. They are mandated by state law to deliver title in 25 days. After calling talking to them they don't care and will hang up the phone on you, so unprofessional. Stay away from carmax. They are literally breaking the law as a business and the rudest people to deal with.

In 2013 I purchased a 2004 Toyota Highlander for $16,000. I had never had to purchase a vehicle and I was desperate to find a good vehicle and the sales person took advantage of my situation. I found out several years later that there was a recall from 2004 that the original owner did not take care of nor did Carmax. They did not provide a Carfax. Fast forward to today (11 years later), car is in shop (very reputable) being repaired after a minor fender bender. They are telling me the vehicle was previously damaged, frame and radiator. I’ve had no mechanical issues whatsoever so I was totally taken by surprise to learn of these damages. Insurance company has marked it a total loss!!! Never will I EVER go to Carmax again and they can forget any recommendations from me.

The sale part of the car is good only if you get a nice knowledgeable person. They put people to sell that can't complete a task or do not know who to ask for the answers or just don't, after the sale they are poor in customer service and tell you you're wrong a lot. The 30 day warranty whether you physically can or not you must have the car checked out. They sell cars right at the point of severe repair even on wear and tear, that's why they push warranty. Be careful. Cars are sold at double the price. Check book value to see what I mean. Then with no real help in service or continue support like a dealer. Stamos Car Sales has them beat hands down. There are many other great warranty companies out there. If you hear something or smell something at test drive and they don't fix it and they say it's fine, don't believe them. I did. Now I had to pay out of pocket for repairs that were most definitely there before.

I purchased a 2020 Lincoln and was told its warranty had expired and I should purchase the MaxCare warranty and that it covers everything. Turns out it does not cover seals. The first issue this vehicle had was seals - it's in the shop within 30 days. CarMax shops can't service it and tell me to take it to Lincoln and turns out the car has Manufacturer Warranty. So I have this MaxCare warranty for no reason (can't even fix the issue) and they refuse to refund the total amount, despite admitting they cannot see that a warranty has actually expired on a vehicle. MaxCare also admits they cannot repair everything - it's not bumper-to-bumper coverage as they say during the sales process.

Got a loan from Vystar. Bought a Mazda from CarMax on July 8th. Changed my mind and returned it June 17 (10 day return). Until this day Vystar hasn't received their check and the Mazda has been sold. No one knows where the check is. I am stress the heck out, renting vehicle every week. I can't get another loan until this check is cleared. Who is going to help with these rental. I'm ready to get more help. Loan payment is due in September for a car I don't have.

Carmax advertises as a dealership that deals with people with bad credit when in all reality they are full of crap. My credit is bad and I was denied. How can I be denied if they deal with people with bad credit? I shouldn’t have been denied. Just like every other company they check your credit and if your credit isn’t 900 you don’t get approved.

Don’t believe them. I had a car shipped in from another location. When I went to see the car there was a significant scratch that was not in the photos. That was only the beginning! I went through their pre-approval process. I uploaded all requested documents. I spoke with them twice prior to taking delivery and was told unequivocally that everything was set. I arrived to find the scratch. I could work around that. They then said that I had to have the car that I had not purchased listed on my current insurance. It was the weekend I could not do that. Also at the time owned a car purchases from Carmax that was listed.

I found a car that I wanted. I reserve it and had it shipped to the location near me. CarMax was with me the whole time, and I was not pressured to purchase it at any time. It was absolutely a positive experience.

After 3 phone calls and an escalation to speak with a supervisor, I received my refund on July 11, 2024, six days after the original call to complain about the double charge. The original double charge occurred on July 3, 2024. As a senior citizen on a fixed income, a six day later refund policy was devastating for me. Payments are taken from our accounts in seconds! Refunds should not take six days and three phone calls.

I found the vehicle I wanted and paid to have it shipped to the local CarMax dealer. I received a confirmation message it would be available June 10-14. I needed it for a trip the last week of June. I finally got a message it was ready on July 1. Very dissatisfied with the service and timeliness. Wasted money to have it shipped.

I'm a 58 year man who has been buying cars for 40 years and my experience with CarMax King of Prussia was shockingly bad. My experience with CarMax KOP once my car arrived was surprisingly lacking in basic customer care. I was not able to receive a call back to schedule an appt that was convenient to me to see the car; and the fact that there were several cosmetic blemishes not mentioned on the internet report, the car was unwashed when I arrived for my test drive and the fact that there was an aftermarket side view mirror, just left me completely soured on the whole experience and frankly turned my excitement for the car into suspicion about its condition and buying a Car from Carmax. I ended up buying elsewhere.

Came in after getting my car valued and made an appointment. Took forever. Place was slammed. Then after test drive they said their system was down to verify vehicle registration. There was no way to move forward without a copy of vehicle card despite me proving it online. Spoke with supervisor Kenny and she wasn’t helpful at all. She didn’t want to find a solution to their system being down. Frustrating to waste 1 hour of my time here.

They sent me a range for tradein and then when I got down there they changed the price and went lower. BAIT AND SWITCH_ Don't trust these guys- dishonest. If you give a range of 4000 dollars at least stick to the lowest and be fair.

I am in the middle of trying to complete a deal with them and it has been a nightmare. The price of the car I wanted was a fair price and the pictures looked really good. They made me a fair offer on my trade-in and we had a deal. I paid $99 to have the car delivered to my area. I was going to pay cash for the difference between the cost of the car and the value of my trade in.

I sold a couple of cars in the past to CarMax so I assumed I knew the process. I signed online, gave them my information and they came with a quote. I drove it down to one of their locations just to find out that they've changed their offer by $400. Apparently they have a new procedure where you need to have it verified by driving down to their location which is a major inconvenience. I will never do business with him again. At this point they're not any different than any other entity.

Bought a 2021 Ford Explorer with 24k miles. While my husband was on the ground inspecting it, the sales associate said, "You might as well buy a new vehicle with the way he is inspecting it." Noticed that the pinstripe was off on one side and we were assured it must have been gnarled by age, but they agreed to add it on. Put the car on a lift and noticed that the vehicle had been wrecked. The exhaust had been rewelded on and reeds were pulled out of the frame. When we called they assured us that they had 150pt checked on it.

Last week I dealt with a lady on the phone to purchase a car through CarMax, everything was approved and 10 min prior to get my car, they wanted to change up my down payment etc. Do not shop here!!!!

We brought 2 cars from Carmax and have had fantastic experiences. The second time, we traded in the car I brought from them 11 years prior. It was a great car, but time to upgrade. They offered me far more than the local dealer for the trade, and my interest rate on my purchase was lower than what the credit union offered. The vehicle we purchased the second time was fully loaded and thousands cheaper than we found elsewhere. The buying process was pretty easy and straightforward. There was a bit of a glitch where Carmax thought we didn't want the vehicle after we test drove it. However, that was quickly resolved once they called. I'm happy they held the vehicle for us for a week until we were able to buy it. Who knows, we may be trading in this vehicle back to Carmax again for our 3rd purchase several years from now.