CarMax Reviews

Very disappointed with the service from David **. Even with an approved car purchase, we were left waiting while they entertained other customers who came later. Unprofessional and disrespectful of the time and effort we put into preparing our documents. I can’t recommend CarMax based on this experience.

I had requested email notification when the car of my choice became available, which is a red 2020 Toyota Avalon. I received an email on Friday, Feb. 27 that what I wanted was available in Garland, Texas (stock #28421960). On Saturday, I "reserved" this car. I then called my local Carmax dealership in Murfreesboro, TN & made an appointment for the next day at noon (March 1) to discuss the particulars of purchasing this car. When I arrived for my appointment, I was told that this car had already been purchased!! It had been sold in Garland, even though I had "reserved" it. So, the reserved process means absolutely nothing. I will not be patronizing a Carmax business again.

I brought my children to CarMax in Fayetteville, NC to trade in their SUV. We were 1 of 9 people sitting in the middle of the floor's waiting area for over 15 minutes. My son had to get up and go and find a Salesman to help us out. Not one of the many employees that were either sitting around or standing around on their cellphones, made one attempt to not only say "Hello" or come and ask any of the 9 customers if anyone needed anything. I felt like we were sitting at DSS waiting on Food stamps. I found the manager of CarMax to let him know that I was so upset that I didn't want to sit in the building anymore, and if were not for the fact that my children needed to upgrade their vehicles, I would NOT recommend ANYONE come to the CarMax in Fayetteville, NC.

They sold me a car with a faulty brake light and headlight electrical system that acted up immediately after purchasing the vehicle, and they refused to fix it, even when it was under warranty. Then, they sold me GAP insurance through a 3rd Party company unaffiliated with Carmax or my financing company, and they told me it would last me for the lifetime of my vehicle ownership, even after refinancing.

So I agree w/ the other lady my grade would be below (0).. My wife ordered car to come up from FL. Paid the ($249) transfer fee..they communicated that the car was on the way, then stated it was here..& we are getting it ready...then dial tone..I called today and found out that the car ended up at VA Beach..man that car is getting around. We have spoken to (3) people and they have convinced us that we are the problem...and I agree that's why we won't be buying there ever again. Thank you sooo much for saving me sooo much money...you guys are the best!

If l could give them a zero l would. We bought a car from them after being pressured to use their loans. My son was rear ended and the insurance companies said it was a total loss… the garage looked at it and said it could be fixed. The state of Massachusetts allows salvaged titles as does my insurance… We owed 2000 more than what was paid out. Carmax refused to allow us to fix the car… the loan still says secured and I asked them to take it off so it could be consolidated into a debt consolidation deal I have… they said that was my contract… I said there is no car and that they refused to allow us to fix the car. They said they don’t allow salvaged titles. I said, "But you still allow secured loans for cars that don’t exist?!" I got called today, saying they were trying to collect a debt. I have automatic payments!!! They are a horrible company and l would not recommend them to anyone.

I'm very disappointed and disheartened with the quality of vehicles that are being sold. I purchased my 17 Buick encore in October. The second week of having it, came with problems. The tire sensor went out, the gas cap was causing the check engine light to come on. Another tire sensor failed. I brought it back to CarMax which it was still under warranty, and these things were fixed. However a week later the car was leaking coolant, then the next day the water pump went out leaving me stranded on the side of the road. I brought it in and it was fixed. However a week later it was still leaking coolant. So you guys then replaced the whole reservoir. A couple weeks later then the 02 sensor went out, you guys fixed this. Then a couple weeks after this the hydraulic thing went out. I've never taken my car out of town because I'm so scared to put it on the freeway and being stranded.

Do not sell your car to CarMax, ever. They sell decent cars at a no haggle price which means that if the car is crappy-ish you can't work with them. CarMax burns you hard when buying your car. They suck at this. You have to be hurting really badly to sell your car to them. Like you need crack so badly that you would sell your mother to CarMax. Don't do it! I bought a car from them and a year later wanted to trade it in, in dealer ready condition. Exactly as I bought from them. Wasted my time. DO NOT SELL YOUR CAR TO CARMAX!!!

The service at the Asheville location was enjoyable. The customer specialist was efficient and patient with me in handling the sale of my 2020 Ford Explorer. I am very pleased with my vehicle and the staff at the Asheville location

I bought a 2017 Dodge Grand Caravan in Nov. 2024. They offered the extended warranty. I had read that it doesn’t cover the full price. 7 months later on the first of June, it overheated. The radiator had to be replaced $400. On the 26th of June, the transmission started changing gears while driving. Then it stopped. I towed it to my mechanic, Altest Auto Repair. They checked the transmission and found thick and contaminated fluid. My mechanic said it could be fixed for $3500. They recommended that I have it towed to Carmax service dept.

I am writing to express my extreme dissatisfaction with my recent experience purchasing a vehicle from CarMax in Cranston, RI. I purchased a 2019 Ford Edge specifically for work, school, and safety reasons, but since day one, my car has spent more time in the shop than on the road. From the beginning, I faced ongoing issues with the car’s sensors, which resulted in Ford keeping my vehicle for a month. I had to personally intervene to expedite repairs, and it seemed as though the delay was an attempt to run out my 90-day warranty.

I went online and got a quote for my deceased brother’s vehicle. I had all the proper paperwork from the courts and complete payout information from the bank. I also had the title, registration, death certificate, and letter of testament from the courts. I was assigned a sales girl (under 25) that was wearing kaki cargo pants and was about as friendly as a bill collector. She looked up my offer number and said, “Yeah, here it is.” When I explained to her what I needed, she looked confused and said she had to talk to the manager. When she came back, she said that her manager said it was corporate policy not to purchase vehicles from deceased people. I told her I had all the correct paperwork and researched, and yes, CarMax does perform these transactions. She just stared at me and told me to go talk to the manager. I looked over to where the manager was standing, and he was just staring at me. I knew where this was going, and my wife and I left.

Had an awesome experience at CarMax in Garland, Texas! I purchased a Tahoe and the whole process was easy and completely stress-free. The staff was friendly, helpful, and made everything smooth from start to finish. No pressure at all, just great service. Highly recommend this location if you’re looking for a hassle-free car buying experience!

When to purchased a 2022 Honda Pilot from CarMax St. Peters, MO. During my inspection, the salesperson repeatedly emphasized the 125-point inspection. However, I noticed the wheels had locking lug nuts, and I inquired about the corresponding key. I was told they didn't have it, and when I questioned how the tires could have been removed for a brake inspection, they provided several inconsistent explanations without a satisfactory answer. Did not buy the car

2 1/2 months, 2 vehicles, and still no vehicle that actually runs. With all the negative reviews that CarMax has, I see why no one will follow up with me! After talking with several more of your dissatisfied customers, I understand what to total scam your company really is. Your lack of communication, or even trying to make things fair, shows to kind of company you run. CarMax once had a good reputation, sadly it is now one of the worst. Lying to customers is totally unacceptable! I will surely do everything I can to make sure anyone I come in contact with NEVER EVEN CONSIDERS CarMax! Do let them work on your car either, they half-ass everything!

I have had my 2019 Nissan Maxima for a year! Diabel ** was an excellent sales rep! He made sure that I got the car that I wanted. Thank you so much for your wonderful service. I would recommend CarMax to anyone looking for a great reliable vehicle!

Carmax is an overpriced, greedy organization which treats people unfairly. I put a deposit down on a truck, and then cancelled the truck before it was prepped and delivered and now they want to keep my 600 dollar deposit! They lost nothing and make too much money, unfairly, on these so called trip expenses. So what, if the truck is in a better location and they make more money by overcharging customers to ship it all over for up to 2000 ship charge. I am asking for my money back and they refuse.

I had the absolutely worst experience with Carmax! I have purchased two cars from them over the years, recommended my mom to purchase a car from them so naturally when I was ready to buy a car again, I contacted CarMax. I scheduled a test drive for Lithia Springs, Ga. I was about 10 minutes late which is on my, but I waited over 30 minutes. No one asked if we needed water or even spoke to us again. We walked outside to view the car and still no service. I decided to call customer service and was going to go ahead and start the purchasing paperwork because I really liked the car. I needed to have it transferred to Columbus, Ga which the rep said it was fine and she could take care of this and start the application process.

⚠️ WARNING: DO NOT BUY A USED VEHICLE FROM CARMAX. ⚠️ I am writing this out of anger, disappointment, and disgust to warn anyone considering buying a used car from CarMax. On July 26, I purchased a 2014 Nissan Rogue SV. I was told the vehicle had been inspected, maintained, and repaired by CarMax, and that everything was “on par” and better than when the previous owner had it. That was not true.

The way car buying should be! I saw Jahir ** in Norwood, MA for a car I purchased this past August. I had been browsing online for a few weeks and found the best option from CarMax (sent from another state for a reasonable price). I chose CarMax because I heard a good review as CarMax for a company from someone else. I found a car I was looking for which was 1) an older model 2) less mileage 3) a price I could afford 4) given a decent price to trade in for my then current car. I still love my new car now!! It's hybrid/electric and had definitely been taken care of previously. I feel I did not get as much for the car I traded in however it was old and had a lot of miles on it. It was nice I arrived for the test drive, spoke with Jahir about this process, and easily found myself a great deal. I hope to have this car as long as I can and will return as a customer if I can!

They purchased my car and told me they would pay off my car loan. They took the car, gave me a check less than what was owed to the bank that had the loan, but they shorted the payoff amount to the lender. The bank that issued the car loan is pursuing me for the outstanding balance.

Bought my 2020 Jeep Gladiator Rubicon through CarMax and also used CarMax Auto Finance. They make it nearly impossible to make a payment. After changing my phone number with them, they send sign in verification to my old number EVERY SINGLE TIME!!! Or they lock you out of your account constantly so you cannot make a payment. So if I want to make a payment I have to pay MoneyGram a very large fee to do so. I think they do this type of stuff on purpose to make it hard for you, then they can repossess the vehicle and try to make you pay still after they sell it dirt cheap at auction. Won't happen with me though I will file for bankruptcy on it without hesitation.

If I could give less starts I would! They are liars and tried to cheat us. Ultimately wasted our time. We were trying to sell a car, they gave us an instant offer so we brought the car in. They then came back after “inspecting” it and lowered the offer by half. They tried to tell us they heard an engine noise which is a lie. The car was recently tuned up and has no engine trouble. They are liars! Don’t waste your time!

I bought a vehicle from Carmax less than a year ago. The car had some issues that were addressed. I took the vehicle to the local Carmax which would have been in Inglewood, CA. LAX location. The vehicle was there for 5 weeks, once repairs were complete I took the vehicle home. My family and I started to drive to Nashville, TN. On I40 in Wnslow, AZ the vehicle broke down was told the oil line was not installed correctly. I have been calling Carmax since 11.20.2025 and I have been told so many different stories. I contacted the business office, the corporate office and finally the service manager from the Inglewood location calls me back on 12.29.2025, almost 6 weeks after the vehicle broke down and calling the office and leaving message for him.

Yesterday I had my first experience with CarMax after hearing positive reviews. I met with Anna at the Ocala Florida store to sell my 2008 Prius and purchase a car for my daughter. I had an appointment and at the appointment time I met with Anna. My daughter had pre selected several cars that she was interested in testing. Anna arranged for her test drive while I pursued the sale of the Prius. Anna was very professional and explained the process. She offered what I thought was a very fair price. My daughter liked the car and we went through the purchase agreement. Anna explained everything in great detail. This was the most positive car buy/selling experience I have ever had. I would recommend CarMax to anyone in the market for a quality used vehicle. Doug ** The Villages, FL

Waste of time. They only wanted to offer me in house financing to charge me out the a** in interest when I have a pre-approval for other lenders with MUCH lower APRs. They lost a customer because I was ready to buy.

⚠️⚠️⚠️⚠️⚠️ Upsale of extended warranty with MaxCare aka Assurant Insurance is a disaster… Wouldn’t recommend buying at this Oxnard, CA CarMax or any CarMax for that matter. My gas strap came off while traveling home and MaxCare stated that the contract for this mechanical failure wasn’t covered? Warning very difficult finding correct listing of MaxCare auto insurance administrator by Assurant insurance. After being denied the claim on mechanical gas strap chat gpt stated that MaxCare aka Assurant insurance mis categorized (AI) my claim😬. Warning don’t purchase from MaxCare Oxnard, CA or any other MaxCare. Frustrating will never purchase or recommend…

We had such a positive experience buying a vehicle at Carmax in Katy. The whole process was fast and easy. They even shipped our car from a different Carmax location a few days after placing the order online. Both my husband and I were so impressed. We feel like they have changed the car buying experience. We loved every single aspect of it. Their customer service is great. The sales team is not pushy in any way. We had to bring it in recently for an issue it was having with the camera. Byron ** who works in the service department was unbelievably kind. He checked everything we listed and fixed it free of charge! We were seriously shocked. We decided that we would only buy from Carmax going forward.

Absolutely unacceptable and insulting offer. Offering $8,500 for a 2025 Hyundai Sonata Hybrid with no mechanical issues is beyond unreasonable — it’s laughable. For clarity: the vehicle has only ONE minor accident on record, where a front headlight was cracked and replaced. That’s it. No frame damage, no airbags, no mechanical issues whatsoever. The car drives like new, has been well maintained, never smoked in, and no pets have ever been in the vehicle. Yet CarMax’s algorithm spits out a number closer to salvage value than fair market value. This is not “transparent” or “customer-friendly” — it feels predatory, as if the company is hoping sellers are desperate or uninformed. This experience completely destroyed my trust in CarMax. If this is how you value modern, reliable hybrid vehicles, your pricing model is fundamentally broken. I strongly advise anyone considering selling here to get multiple offers elsewhere before wasting their time.

The offer they make online to buy your car is nowhere near what they’ll give you in store. To add insult to injury you’ll sit for more than 90 mins to an hour to get the appraisal. The staff have been friendly, but there clearly aren’t enough of them for a busy Saturday.

I purchased a 2022 Mercedes-Benz GLB 35 AMG from CarMax in Indianapolis in April 2025. At no point during the sale was I informed that the vehicle was equipped with summer-only performance tires, which are unsafe in cold temperatures and winter conditions—especially in Indiana. I only discovered this after nearly losing control of the vehicle in light snow. This is a serious safety issue that should have been clearly disclosed at the time of sale. After contacting CarMax Service, a representative (Victoria) scheduled an appointment to measure the tires for replacement. During that call, I specifically asked about cost and was explicitly told there would be no cost to me. The appointment was later canceled via voicemail, and CarMax reversed its position without explanation, stating that tire replacement was my responsibility.

I purchased a vehicle from CarMax based on their advertised 125-point inspection, and I am extremely disappointed. Less than two months after purchase, I took the car to Midas for a routine oil change and was told the vehicle had worn rear brakes, a potential oil leak, a cracked driveshaft, low fluids, and filthy cabin and engine filters. These issues clearly existed before I bought the car. When I returned to CarMax, they initially suggested it might be my fault, despite the short ownership period. Photos from Midas proved otherwise.

Complete rush of a sale. There’s more damage to the car than described on website. Not to mention that the pictures on website were photoshopped. Attached are pictures of the front passenger side tire with puncture marks and rip on interior wall. Carmax let me drive off the lot like that. I live 20 minutes away and immediately went flat on the way. The person who changed my tire said I was lucky it didn’t pop and disintegrate while on 441.

On 12/13/2025 I scheduled a test drive for a 1500 Silverado (Stock# 28107840) for 8pm. I arrived at the Murrieta store at 5:40pm early because I was thinking about the workers and did not want to be there late. They checked me in. Whiling browsing the lot waiting at 5:51pm I was contacted by “Griffin” to help me. After doing the paperwork (ID and Insurance) for the test drive I was informed by Griffin that unfortunately he can’t (or didn’t want to) retrieve the truck from the “Bullpen” because it parked in a gridlock of other vehicles. (As if the truck was purposely being hidden). Thankfully I am very understanding I agreed to just look at it and Griffin even let me sit inside and turn on the truck. It was dark so it was quick walk around and visual inspection. After so we began to walk back into the store and begin speaking about numbers. We agreed to reschedule for tomorrow morning (12/14/2025 @ 11am) because it was getting late.

When purchasing a vehicle with CarMax, make sure to check the blue book value on the vehicle or you will have issues refinancing or trading. I purchased a 2018 Audit Q5 in 2022 (clearly below blue book- I didn't check) and was only offered CarMax financing at the time. I was so excited to purchase this vehicle, and I signed thinking I could refinance later. I attempted on several occasions to refinance with another lender unsuccessfully. My payoff was over $10,000.00 to $15,000.00 more than the car was considered to be valued at. I would be required to come out of pocket 10,000-$15,000.00 (depending on the lender approval) in order to refinance my vehicle.

I don’t even know where to start. After taking 15 days to get to the location I was supposed to be picking the car up (was 10 miles down the road in Winston Salem for 7 days but I was told I could not see it there) anyway, the car finally reached the Greensboro destination but they wouldn’t let me see it, said it was in the shop, turned out it had some hood damage. That turned into, oh the whole top of the car is damaged. It took another 3 weeks to get the car “fixed”’. In that time, I got nervous about what’s really going on, but I got A LOT INVESTED in this damn car at this point. Lost the sale on one that I was trying to decide between, 12,000 less dollars but about 18,000 more miles.

I was very pleased with the customer service and how quickly I was able to make a purchase of a car that I LOVE. Mike ** in Augusta, GA is a true professional and made my visit to Carmax a total pleasure and I am very happy with my 2017 Infiniti QX50. I recommend Carmax to anyone searching for a car. Thank you CARMAX!

I bought a car from Carmax on the corner of Ulmerton Road and US 19. The salesman’s name was Robert. I explained to him that I did not want a third company for a warranty. He assured me that Carmax goes through their cars and that the warranty I was getting if I went through Carmax, I would pay 350 if I went anywhere else I would have to pay 400 and everything else would be covered. After seven months to transmission started downshifting hard I called Carmax. They said they would not work on the car. After more searching and trying to figure out who would fix my car, it comes out to be that my warranty will only pay a percentage of whatever it cost to fix. I took the car to AutoNation Ford on 34th St. in Saint Pete they want $11,000 for the transmission. The third-party warranty would only pay $7500.

I recently purchased a 2021 Lexus NX300 with only 3500 miles. I know, pretty great find. Car looks flawless as it should be with low miles. Throughout the process the sales associate was nice but had no knowledge of cars. What I did notice was there was no owner's manual in the car. I brought this to the attention of the associate and was given a website to order replacement and they would reimburse.

I have had two good experiences with CarMax, but this one takes the cake. I bought the car with a 90-day warranty. After 2 months the car started giving me issues. The air, the radiator, the battery, the cruise control, the display. I feel like they knew it and sold it to me anyway. I will never recommend them to anyone. STAY AWAY!

Went to 2 CarMax locations, both sales guys were dismissive, like they don’t care about customers. Both cars had issues, for a low mileage cars. The 25 point inspection misses things. One had loud muffler. The other car had flat tire so not drivable, and the other 3 tires needed replaced and CarMax wasn’t doing that.. Both cars below 37k miles. They are not sure if fixing loud muffler due to mechanics off for a week.

Terrible experience attempting to sell my truck to CarMax. I sent all this information to them VIN number, mileage, Etc. They come back with a quote, then ask you to for all this additional information and send pictures of everything. So I send pictures of my ID, title, truck odometer, Etc. Once they have all the information, they say there's one or two documents they can't read, although all my pictures are completely legible and I can read everything on them. They need this to set an appointment to come pick up the vehicle. Then they're going to ask you to drop it off.

CarMax sold me a car that was not inspected thoroughly at all, when on their website they claim their vehicles are priced higher because of the thorough inspection given before hitting the lot for sale. My car had a bad exhaust manifold that had standard hardware instead of the metric hardware it calls for as well as JB Weld on parts instead of the parts being replaced. Then when I used my CarCare plan I purchased from them I had to pay a deductible (which is normal and fine), but they denied my claim for reimbursement of the deductible. The pictures will you why I should not of had to pay for anything myself... They sold me a car that was not in 100% working order.

We purchased a vehicle from Melbourne, FL location last month. The mileage of the car was 50,087 when we bought it. I have a family member who works for CarMax in Nevada. She said that CarMax should have completed all of the 50,000 mile maintenance work before we left the lot. We have the inspection report that was completed ahead of our purchase. They did an oil change, but did not rotate the tires, change the air filters, or change the transmission & brake fluid which Honda requires at 50,000 miles.

Sold my 2021 Honda Ridgeline Black Edition to Carmax, received a fair price and all the staff were very friendly and happy to help out. My Associate who I would definitely recommend using Ella ** at the Harrisonburg location was awesome to, work with. Would definitely recommend this location to anyone who is looking to be treated fairly.

The issue that I am having is that I purchased a vehicle from CarMax after signing the contract and leaving the dealership no one explained to me that interest will accrue on my account from the date of pickup and not from the date of first payment due to this, unbeknownst to me, I had accrued interest in the amount of $777.41 before even making my first payment. I had no knowledge that this was even happening until I received a notice alert from my credit report that there was a change to a balance on one of my accounts. Be cautious that even if your payment is due 45-60 days later interest starts from date of pick up. Now I know some of you may already be aware of this but for those of us meaning young people making their first car purchase or people that may just trust their car salesperson be aware and read everything!!!!

I got an offer for my vehicle on Nov 4 (attached) and uploaded all the documents. On Nov 10 (offer expiration is on Nov 11), I got a call to schedule the dropoff. I took my car to CarMax in Serramonte and I was told to wait. A lady then came up after 10-20 minutes saying the offer has been nenewed with $5K less than my original offer. When I argue with that, she told me to wait for someone to come and resolve the problem. Nobody came. I went back to the lady and she said the market changed and that is how it is. I asked for a manager and she said she is the manager and I am free to take this to my lawyer. I will be sharing my experience on all social platforms before taking further actions.

We bought a 2024 Kia Sportage with 17k for miles. At 34k the rear shocks have broke 3x and Car Max said it was on us. Filing a "lemon" complaint and a Better Business Bureau against Car Max. Stay away

Do not go to CarMax in Melbourne Fl. Made an appointment for my trade in appraisal. I asked specifically If the car I was looking at was already there because I needed to see if I fit in the car since I'm so short and test drive it. Nick said yes it is. So we drove an hr to get there. Not only the car was not there they didn't have models for the exact same car in a different color which I did not want but still nothing was there. He said they can transfer from the other store. I said, "You Nick said it was here. If you had to transfer it for me to test drive it you should have told me before we drove an hour there because we still had to drive an hour back." So needless to say I did not stay for the appraisal. I told Nick he was a horrible salesperson and he lies and I will never be back to any CarMax ever again.

They lie about you are approved then once you get there make up a bunch bullcrap. Very unprofessional. Need lot of improvement especially in finance department and salesman area. Stop all the lies y'all tell.

I recently had to turn down the opportunity to buy a car that was everything we were looking for. It was stated to have had minor damage (usually cosmetic). It was easy to ship through CarMax and worth losing the shipping fee if we didn’t like the car for any reason. Also, they guaranteed they don’t sell cars with structural damage. I had very pleasant experiences with everyone on the phone and in store. When I took the car for the 24 hour test drive, I took it to our mechanic who showed me how it was leaking transmission fluid, how lines on the body were off, underneath had been spray painted from front to bag, and there was evidence that it had all been taken apart and many more issues. The staff were very apologetic and even refunded me the shipping fee. One guy told me that one must have slipped through the cracks and it will probably be shipped to auction. Two days later, I see it advertised on CarMax for the same price. Very disappointing. :(

Carmax made me an offer and I came in and they appraised the car, and then made me a little lower offer, which wasn’t bad. I came back a couple weeks later to accept the offer and they said they had to re-appraise it again, and they came back with an offer several thousand dollars less than the original offer. Wasted my time and lied to me at the beginning.

The actual buying experience was alright. I didn’t know I was buying a car that needed $600 worth of brakes or $800 worth of tires to pass a PA state inspection. I bought the car from a Baltimore area Carmax. Well, my PA inspection station wouldn’t pass my car because the tires were over 6 years old and starting to dry rot! Most car manufacturers, and tire manufacturers recommend replacing after 6 years, and Carmax should have known this. Now the brake pads. They spray painted them black so they wouldn’t squeal, but soon started. They wouldn’t pass inspection either. So beware buying from Carmax. Especially if you are from another state.

CarMax’s MaxCare extended warranty is a predatory and misleading product. The language in the service contract is so poorly written that it gives them endless loopholes to deny legitimate claims. After my brakes failed on the highway with my family in the car, CarMax refused to help unless I somehow “recovered” the missing bolt — an absurd request that shows zero concern for safety or common sense.

The Car stopped on the highway a couple of months ago, and we had it towed to Irving Car Max. They failed to identify the issue and did not fix the leak during the warranty period.

Carmax finance team and department is a joke! If you like spending time being yelled at, talked over, or strung out on long calls for a simple payments this is the place. If zero stars was possible I would give. I’ll never purchase through them again for this reason alone. Overpaying to pay down your car faster is next to impossible. They make you jump through hoops and it takes multiple attempts to be successful at applying ADDITIONAL principal payments. 4 calls, 1 email still unsuccessful. Maybe a review will help.

I recently purchased a vehicle from CarMax and had three minor issues that were covered by the CarMax warranty. The repairs were promptly made at a dealership, and I was reimbursed in full by CarMax. The staff at the Mobile Al. store were fantastic. I can't say enough good about my experience with CarMax. Walter

🚨 Extremely Disappointed with CarMax’s Purchasing & Registration Process 🚨. CarMax in Murfreesboro, TN. I recently purchased a vehicle from CarMax and I am very unhappy with how my purchase was handled. During the process, I made it clear over 10 times that I do not live in Tennessee. I explained repeatedly that I am only here temporarily working in the medical field, and that my permanent residence and registration should be in Georgia. Proof of drivers license and Insurance cards were given.

I applied for a truck online, I was prequalified, all of a sudden, some lady called me and told me that CarMax has chose not to do business with me. Never told me why or gave explanation, this racially motivated with acts of defamation of character and acts of blackballing, I contacted the home office and filed a complaint, Jeannine sent me a email claiming she would research the reasons of such actions of Carmax. Jeannine later sent an email, advising the same thing, I was blackballed, actions of defamation of character, also acts of discrimination against me. I emailed the CEO Bill Nash, he passed the ball to someone identifying himself as Steven H, refusing to expose his last name.

Worse experience ever!!! I just finished paying off my car and they said my title would be at my house in 6-8 weeks and it’s been over 12 weeks. Called them and they gave me the runaround. Rude service.

This review is a little late. I had my repair done on September 2, 2025 and I’d like to call out three people at the Carmax location number 6142. Mohamed **, Cameron **, and Logan **. These three individuals made my experience at Carmax just as good as The first time I bought my car, Carmax. In Fredericksburg, Virginia.

I purchased a car from CarMax after their employees explicitly told me it had no accident history. That statement was false and misleading. When I went to sell the car, I discovered that the DMV had recorded an accident on the vehicle a full year before I bought it. This misrepresentation cost me a $3,000 in lost value, verified by an auto broker who showed me recent comparable sales of nearly identical vehicles. When I raised this issue with CarMax, they refused to accept any responsibility or compensate me for any of the loss in value.

Carmax has 3 jobs; buy cars, sell cars and move them around. They do 2 of those things absolutely awful. Took 13 days to get a car 4 hours away. No updates for 7 days. After inspecting the vehicle, I told them that the oil was low and I wanted the cab cleaned (there was something that looked like dried blood on 2 spots, about the size of a quarter). They claimed that they were too busy to get to my vehicle. Customer service is non-existent. I will NEVER buy a vehicle from them again! I was told that I would be texted by lunch, for an update on the requests I made. I finally got a text at 4 p.m. and I was told that they couldn't do 2 things! I planned on buying the vehicle today! If you know that there is going to be a sale, wouldn't you do what you could to make it happen???? Piss poor job.

I bought a car at Carmax at cost a cost of $14,000. I also purchased the extended warranty for an additional $2100. I later researched the vehicle to find it is only worth $6000. Thank God I discovered this prior to the 10 day guarantee return policy had expired. I was expecting some pushback at the dealership but they were very understanding and very friendly.

DO NOT BUY FROM CARMAX!! They were negligent with the car they gave us. They did not tighten the lug nuts on the car. My wife was driving the car down the highway and the wheel came off. Now it needs thousands of dollars of repair and they claim no responsibility. It left my wife and 5 children, one of which is autistic, stranded on the side of a busy highway for 3 hours. They didn't care and wouldn't even interrupt the manager's meeting so I could talk to him. Now, with a receipt that I paid the payment, they are saying my bank rejected the payment. Since I had plenty of money in there, and my bank has handled this before, I have to wonder why Carmax is trying to cause problems.

I’ve bought my last two cars at Carmax, Frederick MD with cash with good results. However, their business practices have changed. My son and daughter-in-law purchased a Cadillac Escalade that had to be driven in from Seattle Washington. They bought the car and secured financing through a bank. Within the 10 day return period, a rat was observed in the vehicle. The car was returned. Unfortunately, the car that was traded in disappeared leaving them with no vehicle. Carmax was totally dismissive and unresponsive. Even after requested, no loaner car was provided while they looked around for another car. Even though the car had been returned, they made no attempt to return the bank’s money. As they dragged their feet delivering the second vehicle, they still didn’t return the loan money for the original car.

On the good side, through CarMax I was able to find the car I wanted at the price I wanted. I had the car shipped across country and took delivery as promised. However, when arranging to have it shipped I was led to believe that part of the shipping cost would go toward my down payment, and it did not at all. Secondly, I pre-qualified for financing with several lending institutions, but kept getting steered toward CarMax financing by being told repeatedly that other lenders required more documentation than I had previously been told.

My experience with CarMax has been absolutely horrible and one of the most stressful purchases I have ever made. From the very first day I received my vehicle, I began experiencing serious problems. Instead of providing the peace of mind they advertise, CarMax has given me endless frustration. The car has spent more time in their service department than it has with me. Each time it goes in, I’m left waiting for weeks or even months with little to no communication. I constantly have to call and chase down updates, and when I do get information, it is vague or unhelpful. Even after supposed “repairs,” the same or new problems quickly return, leaving me without a reliable vehicle.

We purchased our new vehicle last week and we're so satisfied and totally pleased with our vehicle! Everyone was very informative, knowledgeable and professional! Everyone was patient, respectful and courteous!!! We highly recommend CarMax! We went to the Fort Worth location and are well pleased. Derrick, Justin are the best. Above we we expected and the entire staff! Thank you all!

Was there a week before and showed them a picture of title. (Didn't have it on hand.) Was told to come back with it and they would take my vehicle. I live 4 hours away and came back a second time with title. They wouldn't accept my vehicle after being told they would. Customer service was brief and short. They didn't even give me much of an explanation. Never going back.

I've purchased and sold many cars from Carmax over the past 20+ years. During that period they were always good and stood by their cars. And I always purchased their Maxcare extended warranty, However, that has changed. I recently tried to get my car serviced here in Myrtle Beach, SC and got nothing but a run around. They don't service cars here and refer you to "approved" shops who try to rip you off. So, I wanted to cancel my Maxcare and all I received was more BS from their finance department. I'm done with Carmax and will never purchase another vehicle from them. I've had much better luck with Carvana, their trade-in and sale prices are much better and their customer service is far superior. Carmax has lost its competitive edge and they are just morphed into another poor service used car dealer. JMO, don't believe the Carmax sales and service hype, they just want your $$$$ and will give you nothing in return.

We’ve done business with Carmax many times over the last 20 years and purchased around 8 cars from them and sold them several as well. We should have done better research about the current state of the company before choosing to do business with them again. After our recent experience selling them a car last week we will never ever return to them as a customer. Every car we sold them in the past we have been paid out exactly what the online offer was so we had a background of trust. This time the offer was $5000 less based on ambiguous claims of hail damage and transmission issues. Yet no tangible evidence could be provided for these claims.

I have been waiting going on 6 months for Carmax to send my title. They are doing this to tons of people and have zero sense of urgency. I have a courtesy registration and it expires this month and they do not care

I bought a car on 2022 at Carmax in Whitemarsh. The report says no accident. I got a free Carfax report from Ourisman Toyota where I have the car serviced. There was a severe accident in 2019 and another 1 in 2021. How could this be? I was misrepresented. They said that at the time of sale, 2022, no accident was reported. After 3 years? Are you kidding me? I'm going to talk to my lawyer! Who knows how many customers they have defrauded. They do this to get out of their financial situation. DO NOT BUY AT CARMAX!!

I began the process of purchasing a vehicle on 8/21. The car was located at a dealership five hours away, but I was assured it could be transferred to the dealership near me without issue. While I was given a delivery window of 8/25 - 8/30 I was advised that since the vehicle was only 5 hours away, it should arrive in 2-3 days. Fast forward to today, there is still no vehicle and I wasted ten days waiting for a car that CarMax cannot even confirm will be delivered any time soon.

Carmax Albuquerque also went out of their way to deceive. Lied to me, not return phone calls, not return phone calls from dealerships. Not to mention, they wrecked my car while I was there. I boned my own shop. I ran my own shop. I've been a mechanic and a service writer and I can't believe the way their business runs. I purchased a 2018 Subaru 2.5i from them. Sells experience was great. I was in love with my car on the way home. I noticed some problems. Car almost killed me. My heated seats didn't work and there were quite a few other problems so I got a hold of carmax and Adriana is a sweet girl. She gave me a service advisor that would not return phone calls to the shop. I had it at 36 times with no return phone call. So then she gave me new service advisor, Alex and he insisted that I bring it to CarMax. Well, I took it to CarMax.

I bought a 2015 Lexus ES350 with 57,000 miles for $ 2,400.00 from CarMax. The next day, I got it inspected, and it needed brake fluid, antifreeze, a fuel system check, an engine air filter replacement, and a cabin air filter replacement. Carmax said these are maintenance items, and the 90-day warranty does not cover these items. So, before signing documents and giving that large check $$$, inspect the fluid yourself or ask someone to bring in a certified mechanic.

Carmax tried to gas light me on the value of my trade in - the online price was undercut by more than $2k at signing. They gave me some bait-and-switch answer about a misunderstanding about the trim. Which is absolutely ridiculous because it was a vehicle I bought AT CARMAX a little more than a year ago. Super shady. Avoid these scammers.

I’ve gotten the runaround with the finance office. I decided to make payments on my own. Send in my payment through my bank’s online payment system 10 days before the due date. The payment is reflected in my bank statement on the same day as I paid it. This indicates an ACH debit, electronic payment. Ten days after CarMax takes out a payment and by doing so I’m paying double what I should be paying. Now I’m at the date of my reimbursement and I don’t have the money in my account.

In June 2021 I bought a 2019 Toyota from CarMax. I asked them to find me a car - never been wrecked, total electric sunroof, low mileage, and one owner. They got 3 out of 5 right. So when he called me to tell me, he had a car that I was looking for I asked him has it ever been wrecked, is it one owner, total electric sunroof, low mileage? He said yes to every question.

They can't even get one star from me. I can't even stop laughing. How ridiculous they are they offer you the minimum of anybody else that I looked to sell my truck to. And then you want to trade it in on something that CarMax has and comes back with pre approval but with really obnoxious, ed, I can't even explain monthly payment. I'm still laughing. I cannot understand and if you look at consumer reviews, heot, they're at one point six stars, so that tells you they suck, oh my god, how ridicule is carmax, you might as well surrender. And even look, these guys have numerous reviews on Better Business Bureau

I purchased a vehicle last week at Carmax in Boise, ID. I used my car as a trade-in. I was pleased with the trade-in value I was given, however the offer expired before my new car arrived. I was told several times that the original offer for my car would be honored, but it wasn't. As soon as the offer expired the value of my car dropped by $800. I was also told that the extended warranty would be for 75 thousand miles in addition to the miles currently on the car. When I was doing the final paperwork, I was told that that was incorrect as well. I Was given the incorrect information on 2 different issues, several times. I don't think this was 'miscommunication', as the manager stated. After 4 hours, the store manager agreed to honor the original offer, but, I had to fight for it. I've only had the newer car for a few days, and am pleased with it so far. Just a warning, though, do not believe anything they tell you, get it in writing before committing to anything.

I didn't want to give them any stars!!! Carmax and max care are horrible!! I haven't had this 2019 chevy Malibu for a month and have had it in the shop 3 times without it getting fixed!!! It is now in the shop at Midas. Midas put in a claim for the second time and we still aren't able to get a rental car. Been without this car for over a month, and max care will not provide us with a rental. This is beyond terrible. I'm trying to figure out a way to get an attorney involved because this is just ridiculous!!! Please do NOT shop with them!! You will be very disappointed just like I am!!! And hitchhiking rides!!!

April 10, 2025, my husband & I brought a 2020 Toyota RAV4 with 20,000 miles on it! Well yesterday my maintenance light came on, it has 24,000 miles on it, called my mechanic, he said bring it over, just needs oil change, got the oil changed, my mechanic told me that it needs tires, showed me they are dry rotted, my husband called CarMax in Ocala this morning, they never returned call, so he called again at 4:30pm, they told we are out of luck, warranty ran out. I call bs, they must of known vehicle's tires were dry-rotted when we purchased it, not a cheap car! We will never purchase another vehicle from them again! I will also tell my friends & family never to buy anything from any CarMax! They are crooks.

I reserved a truck and had it shipped to a local store. Ordered on July 28, 2025. The truck supposedly arrived on August 8, 2025. I get a notification that there is a delay, but should be ready for a test drive soon. Today August 19, 2025 I get an email stating that my shipping order was cancelled. So, I go back to the CarMax website and the truck I reserved is now showing as sold. Huge waste of my time, money and effort. I strongly recommend going elsewhere to purchase a vehicle. Terrible customer service and they flat out lied to me and wasted my time.

The warranty is not worth the paper it is printed on. They will get you to keep calling them back and not tell you, you are not covered. They will get the repair shop to call and not tell them that you are not covered. It is not so much not being covered it is being told you are and it is all the time on the phone. It is making you look stupid at the repair shop. This is the worst. Do not shop at CarMax and don't buy the Maxcare. It is all a big scam you do better at buy here pay here at the very least you know you have 50 percent chance getting screwed but at carmax 100 percent chance.

So I got a 2016 Nissan Rogue S from the Norcross CarMax near Atlanta. It was a great fit for me as I thought at the time. Considering my last vehicle had been in a accident, it seemed the purchase went smooth. Fast forward to 105 days later (15 days after the warranty ended), I took it to a Nissan dealership because of some weird issues with the RPMs. Turns out they sold me not only a car with a transmission holding on by a string, but also both front brakes were shot.

I purchased a 2017 Acura RDX on JULY 18, 2025. The was making a noise that I assumed was the brakes. I called Carmax, maybe 10 days after purchase and asked that they check it out. I have a 90-day warranty and also an extended warranty, so I thought that the vehicle could get fixed. I work 8 to 5 Monday through Friday, every other week in Virginia, the next in Raleigh, NC. I made an appointment scheduled for August 13, 2025. A representative called me to say the car was checked out and nothing was wrong with brakes. He said if I pick it up before 5 pm, then the mechanic will do a test drive with me. Agent said any time before 5 pm. I arrived that 4:52 pm because I had to get a ride and he said that everyone is getting ready to leave and will not test drive the car. He gave me his card and said check it out and give him a call back.

I was a big fan of our purchase experience and the work they did on the car within the one year warranty. Two weeks ago, I made an appointment to bring my daughter’s car in before she heads back to school to fix a slipping transmission and check gas smell inside the vehicle. The soonest they could get me in was today.

I just bought my Kia Sportage from CarMax in Tinley Park IL and I am very satisfied with my purchase. Brenden **..? was my sales rep. and he did a very good job taking care of me during the process. I would recommend them to my friends and will shop there again.

I bought a car from CarMax in 2022, I had a horrible experience. The car I had shipped here from Connecticut was stored for a week without anyone reaching out to me. When I finally called to find out when the car would finally arrive so I could test drive it, I was informed it had been shipped to Buffalo earlier that day. When they had the car returned, it hadn't been detailed when they had me test drive. The staff was indifferent, and I lost my original financing because it took so long, and they talked me into a horrible replacement financial institution. I swore to never deal with them again. Yet recently the engine failed on that car and I needed a new one quick. I needed to work in what I owed on the old car into the new one, and CarMax said they could help.

We bought a car from CarMax in February, and the problems started before we even drove it off the lot. When we first saw it, the car was filthy — crumbs, sticky cup holders, stained headliner, dusty surfaces, and fingerprints everywhere. We were told it would be cleaned, but when we came back to buy it, it was still dirty. Even after a second “cleaning,” it was barely touched. We had to pay out of pocket for a proper detail.

I did the online quote for son's Kia. Received quote I thought was good and went in so they could do physical check on vehicle. They found car in great shape and no discrepancies with what I said on online quote process. They then offered me 30% less with no reason other than "that is what the program said to offer."

My personal experiences with Carmax was (horrible). I talked to several people about selling my car. I was scheduled for a pickup on 08/08/2025 between the hours 11am thru 3pm. No one showed up. Called and they told me they didn't have the right number if that was why you didn't email me. I also with talked someone else and rescheduled for today for 11am and still no one called or showed up. I call back after 11:45 am and they still had it wrong. At this point I'm over it.

The first car I purchased had an odor as if something died and was left in it so I traded it in. The 2nd car has been reliable, no mechanical problems. The problem I had was that my FICO score at the time of purchase was 740 and their interest rate is 12.99%. Seems a bit high, don't you think? I've considered refinancing, but may simply purchase elsewhere.

My husband and I was so pleased by how the customer service was and how professional everyone was especially the person we worked with on today.. His name was Naajer he was very professional. He was right on board with everything and even his manager he was on top of everything to where everything was going smoothly… We also was able to hold conversations with others as well to where was very friendly as well… We was all smiles and was shocked how well behaved our daughters was… We would recommend Carmax to anyone..

2022 BMW X4 M40i - shipped April 1, did not arrive until April 13, and purchased at Carmax North Attleboro 4/15/2025- signed all finance and documents virtually, several times, last signatures requested of me did not include original Carmax care warranty. I was informed of one owner but Carmax did not disclose the vehicle was a Carmax demonstration vehicle for various timeframes between 2024-2025. Found damage to front end including cracked grille, passenger side scratches, and front end damage, clearly from an accident that was never reported. Original advertisement does not have these impairments. Car was shipped in from MD and severely delayed arriving to MA.

Made an appointment to drive a car. Received financing approval. Was told by the credit union that the price on a 28000 car (30000+ after add ons) was 7k above Blue Book. Plus CarMax adds bunches of extra costs including a 599 fee. I changed my mind quickly. I was told by CarMax, it’s just business. I have bought 2 cars from them but no more.

We had a very positive experience buying a car with CarMax. One thing I appreciated is that if you see a car you like and reserve it, they actually reserve it for you and don't sell it to someone else before you get there (and they actually have the car, it's not just up there to draw you in). Also, there was an issue with the key and they resolved it 100%. And there's no pressure and no haggling. I would definitely buy a car through them again.

I purchased a 2019 Volvo XC90 from CarMax Inglewood and added the MaxCare extended warranty for peace of mind. That peace ended when my vehicle experienced brake failure, a recurring EVAP system issue, and an engine warning—problems I expected to be covered under my still-active 5-year/75,000-mile MaxCare plan.

DO NOT GO TO CARMAX IN SCHAMBURG. I went to CarMax because I believed in their advertised philosophy of honesty, transparency, and integrity. That was a huge mistake. What I experienced at the Schaumburg location was the exact opposite pure negligence and dishonesty wrapped in a polished corporate package. I bought a 2019 Toyota Corolla from them, expecting a vehicle in safe, roadworthy condition. Instead, I was handed a car with a tread depth of 4/32" on two tires barely clinging to legality and unsafe by any reasonable standard. Replacing those tires cost me $400 out of pocket. CarMax refused to take any responsibility, brushing me off with a claim that 4/32" is still “safe.” Safe for who?

I recently purchased a 2018 Lexus RX350 from CarMax, paying a premium price plus shipping for what I believed was a well-maintained, low-mileage vehicle. My initial excitement quickly turned to disappointment after a 5-year/60,000-mile service inspection at my local Lexus dealership. The dealership identified several critical repairs needed to ensure the vehicle's safety, particularly for a planned road trip.

2024 April I purchased a Kia Sportage for Edison nj for 16,000 dollars. July 2025 the a/c compressor went bad and called customer relations and the said the warranty was only 90 days so beware of this place!!!!

If you find the car you want at CarMax, but it is in an adjacent state, DO NOT PURCHASE. CarMax will not be able to correctly title your car if you purchase it in a different state than the one in which you reside.

Short story long… I won't delve too much into the buying process, but it was an ordeal in itself. Our information was repeatedly mixed up across multiple systems, causing issues and delays. The more important issue is that CarMax misleads buyers with inaccurate financial information, leaving them exposed to unexpected costs. Their lack of transparency, negligence, and evasive communication raise serious concerns and border on deceptive business practices.

The worst experience ever. Buy a car literally any other way possible. They sold us a car 4 months ago that we are already facing hundreds of dollars in repairs on and conveniently for them, their warranty ended one month ago so they’ll do nothing for us. They also promised to title our car with the DMV but due to either laziness or incompetence our 60 day temp tag expired about six weeks before our license plate arrived, leaving the car undrivable and causing us so much unnecessary hassle. I would give anything to be rid of this car and have never had anything to do with Carmax.

Had a 2021Jeep Wrangler transferred from another Carmax to Carlisle, PA. Only 22,000 miles, looked great, one owner. Drove 2.5 hours to purchase. Drive the vehicle home and had our mechanic look it over. Well it may have had 1 owner but that owner apparently lived at the beach-frame was terribly rusted from the salt water and sand. Rotators were bad! Took the car back which again was 2.5 hours with turnpike fees. This was the biggest mistake we have made in our life-costed us 850. 00 between transfer fees, Turnpike fees and gas. Carmax could never had looked at this Jeep -totally lie when they say it gets a complete inspection of the vehicle. Their hopes is you don’t get it checked out with in their 10 day return policy! Took me 14 days to get my money back! Got it but was out a car for 14 days, on the 15th day bought a brand new Jeep for my husband! It is sounds too good it most certainly is!

My fiancée and I bought a used Honda HR-V from CarMax Oxnard in January 2025. Just six months later, on June 9th, the car suffered a complete brake failure while driving. It caused an accident that led GEICO to declare the car a total loss. Thankfully no one was seriously hurt — but it could have been much worse. The car was still under CarMax's MaxCare extended warranty at the time. We contacted CarMax immediately, thinking they'd want to help — or at the very least take the situation seriously. Instead, we were bounced between departments, told to call the insurance company, and eventually told that since the brake failure happened outside their 90-day warranty, it wasn't their concern.

My experience is with CarMax in Bradenton FL. The employees appearance and behavior are unprofessional. I often can't tell employees from customers. Three times I went after work, arriving by 4:45, they close at 7 but they say it's late and hard to show me multiple cars. They move so slow and stall me until it's 6:20 and tell me it's too late to do anything more and send me away. The cars I've seen are filthy dirty. It's not about wear, it's food crumbs and dirt, etc.

FRAUD, MILEAGE FRAUD, DECEPTIVE BUSINESS PRACTICES. ALERT!!!!! I purchased a car from Carmax at the Stockton, GA location. The advertisement for the car was for 3,000 miles. This is what I submitted my preapplication for credit based upon. When I arrived at the dealership, they said that the car was being washed and I did not get to see it. They did not walk me to the car to show the mileage or even go through the contract with me. Yesterday, I noticed the car 9,000 MILES!!!! We contacted Carmax and they hung up on us and refused us to speak with the manager, general manager of the Stockton location. I contacted and filed a complaint with the Georgia Attorney General's office. I will pursue action against them. BUYER BEWARE!! DO NOT BUY FROM THIS DEALERSHIP!!

I just bought a car a month ago and suddenly 5 warning lights came on I took it to the dealership but they didn’t want to fix it and now I don’t have a car to go to work… Please people stay away from Carmax…..

I just bought a 2013 edge at Carmax in Reno Nevada. I honestly have to say my experience was great and the person who made my experience great was Paul **. He was attentive, informative, and transparent. If you’re looking to buy a car, I would go to CarMax and deal with Paul.

We made a huge mistake by purchasing a car and extended warranty from Carmax. We have bought Lincolns from Long Lewis in Hoover AL and other area dealers (that they have subsequently acquired) for three decades. When our car was totaled by an illegal alien who ran a red light, we were searching for a replacement Lincoln Navigator that was close to the value which we would receive from our insurance carrier (since the other party had no insurance). The local Lincoln dealers did not have Navigators anywhere near the price that we were to be compensated and so looking further we found a vehicle at Carmax and purchased it. We had a seven year warranty on the totaled Navigator (which was not transferable) so we purchased an extended warranty through Carmax.

Well I thought I had found then car of my dreams at my local CarMax. I got a decent trade in offer for a 2015 Honda CRV and was paying cash for the balance. I drove the car and was impressed by the car. Low mileage well taken care of vehicle. Then the tide changed. I discovered an oil leak when looking car over thoroughly. I told the salesperson about and was intercepted by I assume a manager. (Jennifer). I think she had Issues. She said they would check it the next day and let me know what they found. This was at 12:30 so why couldn't they try to see right then. They suggested that I could buy the car and I had 10 days to bring it back. Really?

This is by far the worst company I have ever made a purchase with. I wouldn’t recommend it to my worst enemy. I purchased my first car from CarMax, one in “immaculate condition” with only 35,000 miles. Not only was this car a bundle of literal trash, but the CarMax customer service was always rude, unhelpful, and unaccountable. A week into getting the car, the AC went out. It was over a month until they could get me in to look at it. Mind you, this was the dead of summer in Georgia. That was only the beginning. I had issues with this car every few months despite keeping up with maintenance and barely putting any miles on it, and once a year, it would have such catastrophic issues that I would likely be dead if I were on the road when any of them occurred. I spent more on repairs than the car was worth. I seriously wonder about the intelligence and ability of whatever imbeciles cleared that car for safety, quality, or resale.

I've bought a car from CarMax before, which was great. This last time I tried to buy a car, everything was done online, I paid the 1699 transfer fee, only to be told that I don't qualify for the vehicle, after it arrived. All paperwork was done online, but when I got to CarMax in Jackson, TN everything went downhill. Scott and Scott very professional, Jamau very unprofessional, only spoke direct to me for about 30 seconds, but kept pulling my representative away from the table and he was making the decisions. I was promised no hard credit check, which turned out to be a lie. I would not recommend CarMax, Jackson TN to anyone. I was basically lied to for a month, the transfer fee I paid was supposed to be non-refundable, but I did receive my transfer fee back. I don't suggest buying from CarMax, and if you do, try not to have any dealing with Jamau, my experience was a 0.

Loved my Carmax experience! We found the car, Ronnie put a reservation on the vehicle, did a test drive and bought the car the next day. Ronnie was there every step along the way; answering questions, offering suggestions, taking care of all the details... all with no pressure! I will definitely recommend Carmax (and Ronnie) to anyone who's looking to purchase a new vehicle!

My review is for Carmax Auto Finance. This was literally the WORST experience I have ever had with a finance company. Their "simple interest loan" system is anything but simple. In fact it's the most confusing system I have ever dealt with. I literally cannot get ahead. I get penalized for paying late, penalized more for paying early, penalties on my penalties... I will NEVER use Carmax of Carmax Auto Finance again. I have spent hours on the phone with their customer service and even they can't explain the charges to me. I have paid every 3 weeks and supposedly that's a bad thing???? What the actual F.

Customer service is very poor. They make it as difficult as possible to make payments.. almost forcing you to be late!! I feel like I'm having to call every month to make a payment. Why not make debit transactions which are immediate available on app? 🤔 Makes me wonder....

Terrible customer service. I ask for extension to the 21st of June today because of a family emergency and they said, "No. Company policy." James the manager said. Well they lost a sale and a customer!!!

CarMax is the last place I would recommend anyone to go to. Beware of upfront charges that are nonrefundable. I'm out $249 shipping charge to just "look at & test drive a vehicle before buying it." I received a CarMax Estimated Offer Range of $32,782 - $41,992 (almost $9000 difference) depending on my trade-in condition.

Online offer 5000 more than when we got to dealership came up with code problem. We left. Went to our mechanic. Was very minor problem mechanic said any reputable car dealer would have known this minor problem was covered by GM warranty. CarMax trying to take advantage of us. Stay away from CARMAX.

Here’s the story. Purchased a 2019 f150 King Ranch with 40k miles. Nice truck. They highly advised me to purchase their “warranty”. From the second week of ownership there was an issue. They basically told me I needed a new engine. Took it to Ford. Ford replaced a sensor. Carmax is a scam with their warranty!

We purchased a 2017 truck and also added to extended warranty. After close to a year the transmission needed replacing. Good thing we had the extended warranty. When the mechanic began work, he let us know the entire underside has rust damage. The rust is eating away at the vehicle and we can't get any with CarMax to call us back. This can't be legal. The truck was not sold "as is" and no one mentioned rust damage to us.

I was looking for the right car for me. I think it was meant to be. I have been searching for a long time and everything led me to CarMax. The right place at the right time got me the car that was recommended and now the search ended. Like Steph Curry goes Night Night!, Everything is alright! I found what I've been looking for.

I started the process online and paid to have the car shipped. Once it arrived, I began the finance process. Submitted everything and chose financing. I reached out to see why it wasn't updated and was told of additional verification was needed. After multiple people, there was an issue with my ID and the name I submitted. They asked to resubmit. Essentially running a hard inquiry again. After a bunch of run around, another pull, different terms and several bad attitudes, I was told to get a new license and we could revert back to my original submission. I have bought multiple cars and this has never been an issue. After the unprofessionalism, lack of knowledge, lack of concern, and outright rudeness, I can confidently say I will NEVER deal with Carmax again. I purchased a car a few days later using the same name and my license displaying the middle name and didn't have a problem.

I went to Carmax, because I’ve been before and they were pretty nice and professional and pricing seemed to be straightforward. I bought a 2023 Hyundai Elantra and 3 months later the engine light came on. The service department wouldn’t answer the phone and when the did, they made every excuse in the world to not work on my vehicle. I spoke to management about my car troubles and was told that it was nothing they can do. I believe that the treatment in selling me a lemon has been very harsh, no one has cared that this new car that I purchased from their company shouldn’t have been purchased at. No I am stuck with a vehicle that can’t pass the emissions test, so I couldn’t get my tag and now I can’t drive the car, so now I have no vehicle to drive. Don’t buy here unless you want to be ripped off and taken advantage of.

Hindsight is 20/20…Out of several case buying experiences this one will never be forgotten. From taking one month to ship three states away after paying…To zero communication and frustration contacting the local store because of the “gatekeepers” of customer service after several calls for updates…To picking up the car with ripped leather seats, melted chocolate in the console (I hope), candy wrappers, rust inside the car and out (seat bolts, inside doors, etc.) to hearing “I’m sorry. I don’t know what to say. There’s nothing we can do”…. Is enough reason to NEVER buy from them and share my experience with friends and family…Just a shame…Do better CarMax…You’re overpriced as it is…

CarMax is the worst car dealership in the history of dealerships. They promise you one thing, do another. I ordered a car, waited 3 weeks for it, had it to deliver to Broadway CarMax. Had my financing in place. They told me I didn't have all my paperwork. I went back the next morning and by the time I got there, they said that they had sold the car to someone else even though I had ordered it. I just didn't want to sell it to me because I was ** and I don't say that lightly cause I've never used that as a reason for anything before but it was very obvious. I hate CarMax and will never do business with them, even if their car was $10,000 less than the one that I wanted to purchase.

Don’t come to CarMax, they will approve you giving you - your selection complete with two bum WORN rear tires & the car you receive doesn’t match the picture on their website when you arrive and it’s a different color - the service staff is so bizarre with people you attempt to speak with but they are stone faced - you’ve already paid & this carmax is untrustworthy/ they don’t return your calls - just a call location - no accountability or credibility- & I'm planning on returning my car that I purchased there - just for the scandalous lackluster consideration & refusal to replace those WORN OUT TWO REAR 🛞 🛞 - beware & now I know what buyers remorse is not because of me because CarMax are out to beat the customer - don’t be like me. STAY AWAY FROM CARMAX.

I purchased a car 8 days ago from the Baton Rouge and after having a full diagnosis due to a small issue I saw, it had $2500 in repairs. Cue 3 days later and the engine is hot and the AC goes out. No one checked this car. There is no 125 point checklist because I asked many customer reps and they refuse to produce it. It's back at the service center in Baton Rouge, which is a complete joke, for yet another inspection. My next step is a lawsuit.

I filled out questionnaires truthfully and a a vehicle with only 16,304 when I filled out questionnaires. We drove 50 miles to our appointment only for them to cut the offer by over 3,000 dollars due to odometer discrepancy-they apparently counted the miles we drove. I am 77 years old and don’t appreciate someone thinking they could take advantage of me especially since the round trip was about 100 miles.

I paid for a car to be shipped from Illinois (CarMax) to Rochester, NY. The car seemed great or so I thought, the Carfax showed clean. Fast forward a few years later, issues arise. I took it to two different dealerships whom advised the car had been accidented previously and poorly repaired. CarMax mechanics are a joke, they are not checking these cars out when taking them in and lying about a five point inspection being done. They didn’t advise the car was accidented before and sold as is. Now I’m looking at a $8k repair for sensors due to poor repair following a severely mediocre illegitimate repair. DONT BUY NOTHING FROM CARMAX.

Went in yesterday to complete my purchase. I was a little tired when I went into the dealership so my guard was down a bit and I felt pretty comfortable since it was my second time buying from CarMax. I am an independent contractor so I brought in my Cash App statements which displayed adequate amounts cash deposits Cash App Apple Pay and Paypal deposits. When the manager gave me back my statement he adjusted it to less than half of the amount that was on the statements and expressed how I could only show Cash App payments as income proof.

Cleveland, OH - CarMax declined to replace 8 year old tires on a vehicle prior to selling it to me when I made them aware of the tire age. They were confident in their technician's opinion that the tires are safe despite widely accepted industry standards (e.g., national safety administration and car manufacturers) that tires should be replaced at 6 years old. Also despite an independent ASE technician's written inspection recommendation to replace the tires for safety concerns. This is a valid safety concern. Aside from the safety concern, here are my other experiences with CarMax.

This was the easiest car buying process I have ever experienced! From online prequalifying and shopping to finalizing the purchase it was a hassle free process. The car I bought is in excellent condition, and spotless! Sandra and Korey in the Gainesville store were extremely helpful and a pleasure to work with. Highly recommend if you are looking for a quality used car!

I have been a loyal customer and advocate for CarMax for over 15 years. I have traded in and purchased nearly a dozen cars and trucks within the Midwest region. I purchased a 2012 Mercedes Benz C350 coupe and transformed it into a part of my family… It’s absolutely beautiful. I purchased MaxCare with the intention of maintaining it and keeping it as pristine as possible. Coming to the end of my contract my Mercedes Benz dealership found an issue with the suspension and I’m being told that MaxCare will only pay for a portion of my repair. On top of that CarMax wants to use aftermarket parts that I wouldn’t put in my lawnmower. IF YOU WILL NOT FIX A HIGH END VEHICLE PROPERLY THEN DO NOT SELL THEM. I most likely will not be doing business with CarMax again.

Do not go here! They wasted a week of my time. I was supposed to trade in my 2024 Corvette with them but they told me if I found another car I liked at any of their locations I could trade my car and get the tax savings in the new car I wanted. So we went on the computer and found a car I liked in Maryland and they told me it would be here within the week and I should just leave my current car with them and they would keep it safe in their garage. I kept looking at the tracking app to see when the car I was getting was coming and it wasn’t even moving. I called the main Carmax office and they told me the car I’m waiting on won’t be here for a month. Meanwhile I has to take an Uber there and back which cost me $100. They couldn’t care the least that I cancelled the deal. I buy cars all the time and it was the worst mistake I ever made! Take my advice. Do not deal with CARMAX!

I"ll never do business with them again. I paid $400 to have a 2025 hybrid car driven from Cleveland to their Columbus OH store so I could test drive and buy. I took the car for a test drive and hear a whining noise like a wheel bearing or electric motor issue. I said I didn't want the car because of the noise but they still kept my $400. They are unethical like the stereotypical sleazy car salesperson. Felt quite judged as a member of LGBTQIA2S+ community. I feel violated and have contacted stonewall to boycott Carmax.

Very disappointed! I spent months with them trying to lock down a vehicle. Two of the vehicles I had transferred to my store smelled like cig smoke, and the other I was coming to test drive and it wouldn’t start? I finally found a car I really liked! I submitted all my paperwork, changed my insurance, and had an appt to come in that night to sign on the dotted line and pay my deposit! A few hours before my appt. the manager of the Vancouver, WA. store called and said Carmax wouldn’t be working with me any longer! I spent all day trying to get a hold of the customer relations dept. with no luck! They call the next day and say they wouldn’t be able to tell me why Carmax decided to part ways! I then had to rent a car! My car I had been driving was no longer drivable! I’m disgusted.

I bought a 2017 Nissan Sentra S in 2019 and the process was smooth sailing. The only bad thing I have to say is they will HARASS you and will not stop calling even if you ask until you are blue in the face for them to stop contacting you. I am just shopping around right now and am not sure what I want to do yet. The last thing I want is to keep being contacted. It will only make me take my business elsewhere.

Concern Regarding Undisclosed Accident Damage on 2022 Lexus IS 350 F Sport. Last year, I purchased a 2022 Lexus IS 350 F Sport from CarMax for \$47,000. I paid in full with cash. At the time of purchase, I was assured the vehicle had never been in an accident and that it had passed CarMax’s 125-point inspection. However, just a few days ago, I took the car to a body shop to have a light bulb replaced. The shop owner immediately asked if I knew the car had been in an accident. I was completely surprised, as I had no idea. I reiterated to him that CarMax had confirmed the vehicle was accident-free.

Warning: My experience with Carmax is not pleasant! They transferred a vehicle from another location and I paid the transfer fee, knowing it might not be refunded, under most circumstances! (Unless ripped seat, wrong color, etc). When they presented the vehicle to me for test drive, the interior was filthy, smelled stale, soiled seats, a dead bug on the dash, and I got a slight headache when test driving! The representative agreed to that problem and stated they would clean it up.

Two of my family members have purchased cars from CarMax. "WON'T CAPITALIZE THEIR NAME" and each car failed them within a period of 6 months to a year. Car max basically told them to go pound sand. My Ex wife had to sue them and won. My son has been told, "It's out of warranty and there's nothing we will do for you." Yet another lawsuit. I'd never recommend this company after paying thousands of dollars for the purchase and send additional thousands fixing it. Money pits and they laugh.

While looking for a used car, our salesman Bruce was no pressure at all. He explained how the car inventory was organized in the lot and was available for any questions we had. The following morning we returned and test drove the car we were interested in.. Within a few minutes we were approved for the loan and signing documents. My only complaint at all was the very low trade-in price offered for our car, but we still bought our new car and love it! Thanks, Shane & Annette **

I was watching a Chevy Colorado that Carmax had advertised as “coming soon“. I am in the Omaha area and the truck was in Kansas. It was advertised March 9 or somewhere around that date. I had my truck appraised then and waited to hear back from them when the Colorado was available. Finally 2 months later I got an email saying that it was now available. I had to pay $200 to ship it to Omaha. They finally sent me another email saying that I could come see it which I did. I went to the dealership in Omaha and they told me that the appraisal I got for my truck in March was now 3K less. I pointed out to them that I was waiting for 2 months for the truck and it wasn’t my fault that it took so long for them to get it. They didn’t want to hear it. I was then told that they would refund my $200 which they haven’t done yet. I won’t be going back to them again.

I went to CarMax in Katy Houstin with high hopes and I was very surprised when they gave me an offer at $2K for I car I paid $11K a year ago. They insisted that that’s where the market is and it’s driven by tariffs. I obviously didn’t accept the offer and went to a few others. All of them provided much better offers in the range of $5-7K and in the end I got $7K from AutoNation. The horrible part here is that CarMax are feeding their offer to other dealers so a couple of them did pull the $2K offer from CarMax as a reference but I obviously told them that’s not something that should be considered. Steer away from this company!

I went to CarMax Glen Allen, Va 4/22/25 to look at and test drive a 2017 Camry SE. I decided this was the car to purchase. I sat down with the rep and finalized the paper work and DMV stuff. All that was left was for them to prepare the car. I even went to my bank and got a cashiers check. All ready to buy. Drove 45 miles each way to CarMax. Spent 4 hrs there. However they notified me of a crack in the bottom of the windshield a day later. They said they would replace the windshield. This is where things started falling apart. I contacted the rep about a time frame. All he could pass to me that the it was scheduled to be replaced. No date was ever given. Have gone back and forth with him at least 6 times. I was told the manager was going to contact the glass vendor. I never could get a date or any information. I contacted the rep again today and he said he would message the sales manager.

I am an ex sales manager and have a 23-year relationship with CarMax as a corporation. Most of it has been good times, and I had an almost religious belief in the company following up and following through on every promise. I was trained very well by this company, and I didn't just sell cars, I believed in the process and the service and product we were providing.

I have bought 3 cars from Car Max in the Dallas area but moved to Iowa and went to Car Max in Des Moines Ia. where I found a car I wanted to buy. My address was a post office box, so the salesperson asked me to forge a document to make my address match where I lived. I would not do it so they would not approve me. I paid to have the car transferred to Minneapolis Mn to buy it and after several days of setting up an account that showed the correct address they called and said that Car Max did not want to ever sell a car to me anywhere in the USA. This was because I turned the sales manager and the salesperson in for asking me to forge documents on my loan application. So, if you are smart don't buy a car from Car Max in either of those places.

After our purchase of a car, we swore that Carmax would be the only place that we purchased used vehicles in the future. Sure, it cost a little more, but it was so easy, especially when paying cash and not having to deal with all the normal dealership back and forth. However, that is where the good ends. After taking the car home, we found that 2nd gear felt a little funny. We took it to carmax to have it looked at, and the technician said he didn't see any codes, but he had felt it and recommended that we take it to a dealership shop to see if the transmission fluid needed to be changed.

I had a credit rating in the 700's range. I bought a vehicle from CarMax and they have destroyed my credit. I would make a payment. It would show on my bank account as pending then after the due date it would disappear. Calling them was no help. All they would say is check with my bank. At one point they reversed two payments in one month. No one seemed to be able to tell me why. I started calling in my payments. It helped a little. I had to document phone calls, who I talked to, date and time. Finally on 3/17 someone seemed to help. Day late and dollar short. Just made this month's. We will see! Credit ruined and late fees paid.

All sounds great, right?

Me and my husband have been going to CarMax for 20 years in Waldorf Maryland. We bought our last Mercedes in 2020. So when we went in last week to try out a 2 seater SL 550 the rules had changed. If the car is over 50k you can't drive alone without the salesperson. We came a long way so the manager gave us an exception. We waited and paid to have this car sent to Brandywine and it was dirty as sin, the lights were flashing on it. So we didn't get this car. So we ordered another car a Lexus LC 500. It took a week and we came back to CarMax. Over an hour trip one way. We come in, look at the car thinking we can test drive it like the other car last week. He says we can't. We again ask the manager. Wow how rude she is. We say we did it last week. She says she did not care. She was rude. She did not try to work with us, the worst case of service we have ever seen. We won't be going back. They don't have any class anymore.

Doral location in Miami. They sent me to an inspector, he check your car in 2 minutes and make you wait in the office like 30 minutes to describe my problem as odometer problem and nothing else than extra miles (offer half piece same car is selling outside). THEY WANT YOUR CAR FOR FREE TO SELL HIGH PRICE. With lies and no honest appreciation.

I was shopping online for a particular car and I was approved through Carmax for the car I wanted and it seemed legitimate so I paid the shipping fees to have the car sent to my local Carmax. I completed all the paperwork prior to my trip to the local store. I was told I would have express pick up. So I had my friend drive 45 min there and drop me off thinking I'd be driving my new car home. I should've known something was off when they asked me if I knew which car I was interested in. Of course I knew, I'd paid to have the car shipped there.

I had a car delivered from Virginia to New Jersey for 99$ because I loved the price, mileage and condition of the SUV. When the car was delivered, staff seemed extremely blah other than a couple people. But the main issue was I forgot to “screen shot“ the price before I paid for the SUV to be shipped to my location. The SUV was originally 45,998 but was marked down to 44,990. I paid to get it up to my location because my wife loved it for that price. During the shipping (after I paid for shipping) they change the price back to 45,998. (Eliminated the discount).

I’ve used Carmax at other locations without a challenge, but the location in North Austin has been a horrible experience. My experience started off well through to the trade-in of a clear-title vehicle, alongside the $21k cash purchase of Carmax vehicle. At the point this, seemingly simple, transaction reached the business office, my ~1hr journey turned in to about 5 hours. There was no challenge with the car, nor the $21k cash purchase - this was completely related to administrative chaos and extreme inefficiency. Regardless of this, I would have still rated my overall experience to be 3 to 4 stars (5, up to the point of dealing with the business office).

If I could give zero stars, I would. I purchased a 2017 Infiniti Q50 Premium from CarMax Naperville in 2020, and it has been one of the worst car-buying experiences of my life. I was told the vehicle was a well-maintained lease return, had a clean CarFax, and was CarMax Certified. All lies. After pulling the real CarFax myself, I discovered: The car was in a moderate accident (front, side, and rear). It had been purchased at auction. It had no oil change for over 2 years and nearly 13,000 miles before I bought it. It was labeled as a Carmax certified even though it was in an accident, had dry rotted tires and didn't have an oil change in over two years. It had no oil change for over 2 years and nearly 13,000 miles before I bought it

The communication leaves much to be desired... I ordered a car Friday... It was loaded Saturday morning and on the way. By Wednesday there was no status update so I called, got the automated runaround and miraculously the car was updated within 5 minutes. It had arrived and was going through the inspection process. By Saturday I had heard nothing so I called and got the runaround again... This time with a person but he had no idea what was going on but was going to have someone call by the end of business with a time frame/status. That never happened. I realize there are things to do when a car shows up but it appears they are not engaged in selling. I have bought from brokers in the past and the communication is great and the process is smooth. This will be the first and last car I buy through Carmax. Had this not been a specific and hard to find car I would not have bothered.

We chose a car and spoke to a rep. After an hour on the phone exchanging information, we were locked into a car and approved for financing through CarMax. That was at 2:45 in the afternoon. Note to consumer, they only run credit through CarMax. You can't shop through them for the best rate. If you are approved with CarMax, then they do not run through any other banks. Rep instructed us to go to our email within 24 hours to finish the shipping order and pay the $249. When we went to finish the shipping order the next morning, the link read that the vehicle is on hold for another customer. After a lengthy, unhelpful chat with a rep, who abruptly ended the chat, I called into CarMax.

I was ready to purchase a used vehicle online through CarMax, but after calculating the final price including tax and license, I realized it was nearly 10,000 over Kelley Blue Book value. That’s not just overpriced—that’s financial sabotage. To make it worse, despite having a solid 750 FICO score, the financing terms I was offered came in at 19 percent interest. That’s three times the current national average of 6 percent and a red flag for anyone who values their wallet. CarMax markets convenience and no-haggle pricing, but what they don’t highlight is that you could be starting your car loan deeply upside down—paying way more than the car is worth the moment you sign. If you’re shopping online like I was, don’t skip the math. Check the KBB value. Get pre-approved elsewhere. And don’t let that sleek website fool you—convenience should never cost this much.

CarMax has better pricing than dealers, but they don’t know what ‘express checkout’ is. Their E.C. took more than 2 1/2 hours, and we had all paperwork done before we came. The staff is friendly, but yet a bit in-experienced.

Had my car appraised by Carmax online and was told the amount that I would receive. If I took it in to sell. Took the car in and was offered much less than the online offer. This was clearly a bait and switch by Carmax!

I've been keeping a very watchful eye on the vehicles of interest. A 2016 Focus ST with 78k miles, just over 20k? 2013 w/ 113k miles they want 15k? Bro come on, CarMax is still living in 2020 and they're still living in a chip shortage. I'm literally finding these cars a dealerships in other states for FAR more reasonable prices. God forbid you're looking at Hondas... Carmax is 100% delusional.

Two cars bought back to back. First one returned with suspension problems. Since I had owned the same model of car twice, I thought this one was unsafe and I told them that. Less than a week later I got a phone call from a man who bought the car. He got my number from the paperwork in the glove box. He took it to his mechanic and he confirmed the CV joints and boots were bad, This proves that they are not inspecting cars, The other car, which is for my son, is in the shop now. It was towed to Carmax after finding the entire contents of what I think to be cvt fluid under it. The electrical is malfunctioning, and the brakes were bouncing. I'm not finished. They gave me a loaner. I had a blow out for the first time in my life and I am 55. I got another loaner and I have had to put air in a tire several times. I took my chances and ordered a jeep. I returned it last night due to several issues.

First I would never buy a car from Carmax again. I wanted my vehicle sent to the state where I was temporarily working at the time. They told me that they can handle it and register the car in my state of my permanent address. Based on that I followed through on with deal, and later found out that would be and issue. They tried to fix it. But they did not. I have to go and get an emission check and DMV called me and told me what I need to do to get my registration completed. CarMax should have known all of what was necessary based on the state the customer is from. And relay the info to the customer but that did not happen. Now I am stuck with the task of doing the final stages of the vehicle registration myself.

The buying process went smoothly, Z was very helpful and patient with us. The one issue I had is that the truck did not come with an owners manual. They said if I wanted one, I could buy one and they would reimburse me. I strongly felt that this was a major customer failure. They should have ordered one when they knew it did not have an owners manual. This is a 23 Silverado with way more bells and whistles than my 2017; I needed a manual. I ordered one and went to CarMax for reimbursement. I had to wait almost 30 minutes to get cash. That is unacceptable. One positive was a problem with the antenna on the roof that was loose. They replaced it with no delay.

Bought 2023 Buick Enclave, first I had it shipped 300 miles to the Fort Bend County CarMax on Southwest Fwy. Set up appointment to review car. Met with Shelby, salesperson at Ft. Bend CarMax. Shelby was excellent, went over everything, took car out for a drive. All went well. Car was lacking a shine, so Shelby had detailers clean car up. Looked great. Bought car and wife is very happy. Thanks Shelby and CarMax.

This CarMax in Tennessee has corrupt employees that will and has done ANYTHING to sell a vehicle. I was promised a particular vehicle and they sold it without informing me. Only after they had sold this vehicle, I was told that a mere $500.00 would have held it. That was never a problem for me to pay that. These people are immoral, uncouth, and a cut-throat. Never buy from them as if they will do this, there's nothing they won't do for money.

Just save your time and don't shop here. They are a complete waste of time. Oh and most definitely don't get a car shipped, they will lose it or sell it from underneath you. Everything about this place is terrible.

I bought a vehicle and was told that there was no deductible if I took the vehicle for repairs at CarMax and any other shop it would be $200 deductible. Lies! The extended warranty that was sold to me is crappy as they did not approve the full repairs. If I return to the shop for same issue it cost you another deductible of $500. Rentals are not covered unless you pay for it. I would not recommend the extended warranty thru carmax.

Customer service at CarMax is absolutely the worst. I was told I was gonna be here 30 mins and was approved. Still 3 hours later was still here waiting. Very nonprofessional working people. I would not recommend Bristol TN/VA carmax unless you wanna walk in or out. Pissed off.

CarMax is a scam. They bait you in with an "Estimated Offer Range." You schedule an appointment for them to verify the vehicle is what you claim it is. Then after you have gone to the trouble to gather all of the documents and drive there, they give you below the estimated range. Yes, the vehicle was what it was claimed to be and more. There just wasn't any options in the online estimate to list some of the extra options. They offered 20% less than the lowest of the price range. Then claimed they have never seen the "Estimated Offer Range" document provided from their own website. They are the reason used car sales people have a bad reputation.

Not my first rodeo with Carmax but still the most pleasant place to buy or sell a car—wish other dealers would take note. In the past, I would have to go to the store to start the sale process but now I got my initial appraisal online. Still good for a week. If you evaluate your car honestly, it works. Made an appointment, was done in less than an hour, walked out with my check. Happy camper. We have done business with them in Sacramento in the past but it has been Pleasant Hill for the past ten years and it’s always pleasant people and no pressure.

This my experience with Carmax. I had previously bought a couple cars from them and loved the process of no haggle or sales person coming up to me to annoy. Fast forward a couple years and returned to purchase another car and this is where Carmax shined like I've never seen a car lot ever do. I had a run of bad luck issues. This was NOT a Carmax problem or a me problem, these cars are used and stuff will go wrong. I had a few issue right off the bat and the sales manager and others worked with me, even past the 10 day return mark and asked what I wanted to do so I can be happy. I traded up to a different car and was super happy.

Bad service, the woman was very rude. I had no respect for myself, I do not recommend this place, at the CarMax Service in Fort Myers. Worst of all they only want to take their money but help even not.

I can understand why the guy in Inglewood, CA got upset about the appraisal he received from Carmax on his vehicle. They give you a low-ball appraisal quote, then turn around and sell your vehicle to someone else at an inflated price. I know because I received an appraisal quote from them on my Subaru Forester for $2500 when the Blue Book value was, at least, $7000. While I didn't drive through the showroom crashing into other vehicles and the building, I did leave pissed. So, from my experience and the fellow who drove through the showroom's experience, giving a low-ball appraisal is standard practice for Carmax. My warning to anyone else considering selling their car to Carmax is, Don't Do It!

Bought 12/28. Got 60 day temp tag. March 10 and still no plates. Called DMV and they have no record of receipt of application. Apartment threatening tow. CarMax has no idea about title and registration paperwork. $30k transaction and they can’t even do the simple paperwork. I was under the impression CarMax would be hassle free. Beware.

Last Saturday I went to my Toyota dealer in Clermont, FL to sell my Corolla. The evaluation took 2 hours and they offered me $15K. Then I decided to go to Carmax, right next door and I sold it for $17K and I took 30 minutes. I was truly amazed how efficient they are.

I have purchased 3 cars different times from Carmax on Blanding Blvd and the one on Atlantic Blvd and have yet to have any issues with any of the cars I've got from them. The sales team are very helpful, friendly, and willing to go above and beyond for their customers. My last sales person Dale was excellent. Even gave me a $125 voucher to get my car detailed because they didn't clean it well lol.

CarMax purchased our vehicle on 12-27-24. They did not pay off the remaining loan as specified in our signed contract, so we had to make a car payment. We then asked to be reimbursed for the car payment sent to the manufacturer. We were told that the manufacturer had sent the payment to Carmax. We requested reimbursement for the payment and waited until 2-27-25 to receive the funds. Many phone calls were involved, including denials from Carmax that they owed us the money. After requesting elevated help from the main Carmax office and after two months, we had a check.

I loved their service! Got an offer online, took my offer to their shop, got my car sold at the same price that was offered without one additional word!!! Of course, I had to wait for a couple of hours, but it was nothing compared to the amount of time you have to waste doing this with a regular car dealer.

After purchasing a truck from Carmax I had to bring it home and wash it because apparently cars don’t get cleaned very well from there. I have never bought a dirty car so this was a first. While we were washing the truck we found the underneath to be extremely dirty so I climbed up under it. There is no possible way the inspection was done because there was so much mud and grass you could not even see the parts of the truck. I literally had to pull handfuls upon handfuls of grass and mud. The sales manager was nice but passed us to the operations manager. If you try to call them back the message says they will return the call within 24 hours. I am waiting on my call now but I am just 8 hours into it. I have until Saturday to make a final “10 sat” decision. Bottom line: the 125-point inspection will give you false sense of security. There is no possible way this could have been done.

Hello! On December 26th, 2024 I bought from Carmax San Antonio (Fountainhead Dr.) a RAM 1500 made in 2015 for $24,850. Not even two months passed and the car broke on February 18th. I wasn't able to start it. The car was towed to the Carmax facility and kept there for 11 days. They were going to repair it because it still had the Carmax 3 month warranty. Being a commercial car, my company has lost a lot of money because I wasn't able to work with it for 11 days. Carmax agents told me that Carmax does not take any responsibility for that. In these 11 days the communication from Carmax was very poor. Unreplied e-mails, unanswered phone calls, they promised to call back on the same day but called the next day after I have reached to them again. It was always me who had to reach out to them. They took the car to a third party repair shop. I had to call the shop myself to find out updates about the car.

I did my application over the phone and I was approved, I requested for express pick up and everything was good. I arrived at CarMax ready for the express delivery, and the sales lady and the manager looked into my information and re-did my application and my down payment was so much higher! My deal completely changed. They messed up my deal. I’m so disappointed and I will not refer anyone to carmax and I will not go back there. The manager block my deal!

I am extremely disappointed with the customer service at CarMax finance. I refinanced my car and sent a check on February 2nd, which they received on February 5th. However, it turned out that the check was not signed on the back and was canceled. The most frustrating part is that they never informed me, never returned the check, and didn’t send any notification.

Bought a car not even a year ago and having to get motor work done. Advised Carmax of the problem I was having. They sent it to Good year and now I'm spending 1000 dollars on this car plus a car note. Don't buy any cars from them.

Horrible selling my vehicle experience with CarMax location in Jacksonville, Fl West. I still owed money to the lender, even though I sold my vehicle to CarMax with positive equity. The local dealership and the CarMax Corporate office gave "runaround answers" with NO RESOLUTION. I would NEVER recommend doing business with this dealership! You will lose you sanity listening to all their lies!

I recently went to CarMax after doing all requested prep the morning of for finance and trade allowance. Took about an hour. Went to scheduled appointment. My trade was valued at 32,000. When I got there I test drove the truck I had wanted but they had my trade listed wrong as an Honda CRV after 2.5 hours of waiting around I left. Then they sent another offer for 31,000. Office staff were polite and those I did the prep with over the phone were nice. But whom ever did up with trade value For my 2021 Dodge challenger widebody 6.4L 392 with fully loaded options and I mean everything in this car as that’s the way I ordered it and received it at Tallahassee Dodge on Dec 12, 2021. Has 57,000 miles on it and pay off is 32,300 they offered 31,000 even the staff was shocked.

*1/5 Stars - Beware of CarMax's Deceptive Practices*. I'm extremely disappointed and frustrated with my experience with CarMax. I recently purchased a vehicle from them, and during the sales process, the representative assured me that the Max Protection plan would cover any repairs or issues with the vehicle. However, when I actually needed to file a claim, I was shocked to discover that the plan didn't cover the issue at all. The CarMax representative had explicitly told me that the Max Protection plan would provide comprehensive coverage for my vehicle, including repairs and replacements for parts and labor. I relied on this information when making my purchasing decision, and I even paid extra for the plan. However, when I tried to file a claim for a repair that I thought was covered, CarMax denied my claim, citing that the issue wasn't covered under the plan.

I bought a car from them in Sept of 2019. I bought the extended warranty and of course, the months expired before the mileage. But I later found out there was a technical service bulletin on my car and they never shared that with me. I was told recently because it wasn't a recall. But because of the incident my car's oil completely drained from a pop-in that was mentioned in this bulletin. Luckily, I was almost a couple of minutes from a repair shop. The sale of a car was more important than someone's safety.

My experience with CarMax is undeniably wrong. I reached out to carmax many times about my Honda Accord 2020. I financed the vehicle on 4/12/24. Next day Vehicle wouldn't start. I took my vehicle to carmax twice. Now it's with Honda the dealer still no diagnoses. Today is February 12, 2025 still no vehicle. This is causing pain and suffering. My daughter is on chemotherapy and I can't get her to chla. she is hurting from this situation. I can barely work with no car. It's causing pain to where we are seeking therapy. I got receipts that I have paid for parts and labor including car rentals.

I had a Toyota Venza shipped from another location in Va to the Short Pump Richmond Va Carmax. I was told, and this information was confirmed by the contact, that I could have a 24 hour test drive, time enough to take the car to my mechanic, and 7 days to decide on the purchase. This was incorrect. When I arrived at the dealership, my 3:00 appointment became a 3:25 appointment and I did not get into the car until 3:52. If I had been told the appointment time depended on availability of salesmen I would have planned for that.

Dear CarMax Customer Relations Team, I am writing to provide feedback on my recent experience at CarMax Roseville on 2/9/2025 at 3pm. While I ultimately purchased a car, my experience was a mix of both negative and positive interactions with your sales staff. Negative Experience: Salesperson: Kourosh. Details: Kourosh was assigned to assist us with a test drive. He informed us that the test drive would be limited to 20 minutes. When my wife asked if it could be extended, he responded rudely, stating, "It is 20 minutes as I said and can be 5 minutes if you argue." His tone was arrogant and not customer-friendly. When I requested a different salesperson, he became offensive and asked us to return the key and speak to his manager.

Scheduled test drive. Parking was horrible, could have walked from home if I knew it would be that long a walk to the office. The Car was not ready, had to walk to the other end of the lot to see car, then back to office. After 45 minutes of filling out forms, they wanted us to go back to the car to get insurance. This is new, nothing about that when we made reservation. All this for a test drive. No. Went to another dealership and we're on the test drive in 5 minutes. Done with Carmax.