CarMax Reviews

They lie about you are approved then once you get there make up a bunch bullcrap. Very unprofessional. Need lot of improvement especially in finance department and salesman area. Stop all the lies y'all tell.

I recently had to turn down the opportunity to buy a car that was everything we were looking for. It was stated to have had minor damage (usually cosmetic). It was easy to ship through CarMax and worth losing the shipping fee if we didn’t like the car for any reason. Also, they guaranteed they don’t sell cars with structural damage. I had very pleasant experiences with everyone on the phone and in store. When I took the car for the 24 hour test drive, I took it to our mechanic who showed me how it was leaking transmission fluid, how lines on the body were off, underneath had been spray painted from front to bag, and there was evidence that it had all been taken apart and many more issues. The staff were very apologetic and even refunded me the shipping fee. One guy told me that one must have slipped through the cracks and it will probably be shipped to auction. Two days later, I see it advertised on CarMax for the same price. Very disappointing. :(

Carmax made me an offer and I came in and they appraised the car, and then made me a little lower offer, which wasn’t bad. I came back a couple weeks later to accept the offer and they said they had to re-appraise it again, and they came back with an offer several thousand dollars less than the original offer. Wasted my time and lied to me at the beginning.

The actual buying experience was alright. I didn’t know I was buying a car that needed $600 worth of brakes or $800 worth of tires to pass a PA state inspection. I bought the car from a Baltimore area Carmax. Well, my PA inspection station wouldn’t pass my car because the tires were over 6 years old and starting to dry rot! Most car manufacturers, and tire manufacturers recommend replacing after 6 years, and Carmax should have known this. Now the brake pads. They spray painted them black so they wouldn’t squeal, but soon started. They wouldn’t pass inspection either. So beware buying from Carmax. Especially if you are from another state.

CarMax’s MaxCare extended warranty is a predatory and misleading product. The language in the service contract is so poorly written that it gives them endless loopholes to deny legitimate claims. After my brakes failed on the highway with my family in the car, CarMax refused to help unless I somehow “recovered” the missing bolt — an absurd request that shows zero concern for safety or common sense.

The Car stopped on the highway a couple of months ago, and we had it towed to Irving Car Max. They failed to identify the issue and did not fix the leak during the warranty period.

Carmax finance team and department is a joke! If you like spending time being yelled at, talked over, or strung out on long calls for a simple payments this is the place. If zero stars was possible I would give. I’ll never purchase through them again for this reason alone. Overpaying to pay down your car faster is next to impossible. They make you jump through hoops and it takes multiple attempts to be successful at applying ADDITIONAL principal payments. 4 calls, 1 email still unsuccessful. Maybe a review will help.

I recently purchased a vehicle from CarMax and had three minor issues that were covered by the CarMax warranty. The repairs were promptly made at a dealership, and I was reimbursed in full by CarMax. The staff at the Mobile Al. store were fantastic. I can't say enough good about my experience with CarMax. Walter

🚨 Extremely Disappointed with CarMax’s Purchasing & Registration Process 🚨. CarMax in Murfreesboro, TN. I recently purchased a vehicle from CarMax and I am very unhappy with how my purchase was handled. During the process, I made it clear over 10 times that I do not live in Tennessee. I explained repeatedly that I am only here temporarily working in the medical field, and that my permanent residence and registration should be in Georgia. Proof of drivers license and Insurance cards were given.

I applied for a truck online, I was prequalified, all of a sudden, some lady called me and told me that CarMax has chose not to do business with me. Never told me why or gave explanation, this racially motivated with acts of defamation of character and acts of blackballing, I contacted the home office and filed a complaint, Jeannine sent me a email claiming she would research the reasons of such actions of Carmax. Jeannine later sent an email, advising the same thing, I was blackballed, actions of defamation of character, also acts of discrimination against me. I emailed the CEO Bill Nash, he passed the ball to someone identifying himself as Steven H, refusing to expose his last name.

Worse experience ever!!! I just finished paying off my car and they said my title would be at my house in 6-8 weeks and it’s been over 12 weeks. Called them and they gave me the runaround. Rude service.

This review is a little late. I had my repair done on September 2, 2025 and I’d like to call out three people at the Carmax location number 6142. Mohamed **, Cameron **, and Logan **. These three individuals made my experience at Carmax just as good as The first time I bought my car, Carmax. In Fredericksburg, Virginia.

I purchased a car from CarMax after their employees explicitly told me it had no accident history. That statement was false and misleading. When I went to sell the car, I discovered that the DMV had recorded an accident on the vehicle a full year before I bought it. This misrepresentation cost me a $3,000 in lost value, verified by an auto broker who showed me recent comparable sales of nearly identical vehicles. When I raised this issue with CarMax, they refused to accept any responsibility or compensate me for any of the loss in value.

Carmax has 3 jobs; buy cars, sell cars and move them around. They do 2 of those things absolutely awful. Took 13 days to get a car 4 hours away. No updates for 7 days. After inspecting the vehicle, I told them that the oil was low and I wanted the cab cleaned (there was something that looked like dried blood on 2 spots, about the size of a quarter). They claimed that they were too busy to get to my vehicle. Customer service is non-existent. I will NEVER buy a vehicle from them again! I was told that I would be texted by lunch, for an update on the requests I made. I finally got a text at 4 p.m. and I was told that they couldn't do 2 things! I planned on buying the vehicle today! If you know that there is going to be a sale, wouldn't you do what you could to make it happen???? Piss poor job.

I bought a car at Carmax at cost a cost of $14,000. I also purchased the extended warranty for an additional $2100. I later researched the vehicle to find it is only worth $6000. Thank God I discovered this prior to the 10 day guarantee return policy had expired. I was expecting some pushback at the dealership but they were very understanding and very friendly.

DO NOT BUY FROM CARMAX!! They were negligent with the car they gave us. They did not tighten the lug nuts on the car. My wife was driving the car down the highway and the wheel came off. Now it needs thousands of dollars of repair and they claim no responsibility. It left my wife and 5 children, one of which is autistic, stranded on the side of a busy highway for 3 hours. They didn't care and wouldn't even interrupt the manager's meeting so I could talk to him. Now, with a receipt that I paid the payment, they are saying my bank rejected the payment. Since I had plenty of money in there, and my bank has handled this before, I have to wonder why Carmax is trying to cause problems.

I’ve bought my last two cars at Carmax, Frederick MD with cash with good results. However, their business practices have changed. My son and daughter-in-law purchased a Cadillac Escalade that had to be driven in from Seattle Washington. They bought the car and secured financing through a bank. Within the 10 day return period, a rat was observed in the vehicle. The car was returned. Unfortunately, the car that was traded in disappeared leaving them with no vehicle. Carmax was totally dismissive and unresponsive. Even after requested, no loaner car was provided while they looked around for another car. Even though the car had been returned, they made no attempt to return the bank’s money. As they dragged their feet delivering the second vehicle, they still didn’t return the loan money for the original car.

On the good side, through CarMax I was able to find the car I wanted at the price I wanted. I had the car shipped across country and took delivery as promised. However, when arranging to have it shipped I was led to believe that part of the shipping cost would go toward my down payment, and it did not at all. Secondly, I pre-qualified for financing with several lending institutions, but kept getting steered toward CarMax financing by being told repeatedly that other lenders required more documentation than I had previously been told.

My experience with CarMax has been absolutely horrible and one of the most stressful purchases I have ever made. From the very first day I received my vehicle, I began experiencing serious problems. Instead of providing the peace of mind they advertise, CarMax has given me endless frustration. The car has spent more time in their service department than it has with me. Each time it goes in, I’m left waiting for weeks or even months with little to no communication. I constantly have to call and chase down updates, and when I do get information, it is vague or unhelpful. Even after supposed “repairs,” the same or new problems quickly return, leaving me without a reliable vehicle.

We purchased our new vehicle last week and we're so satisfied and totally pleased with our vehicle! Everyone was very informative, knowledgeable and professional! Everyone was patient, respectful and courteous!!! We highly recommend CarMax! We went to the Fort Worth location and are well pleased. Derrick, Justin are the best. Above we we expected and the entire staff! Thank you all!

Was there a week before and showed them a picture of title. (Didn't have it on hand.) Was told to come back with it and they would take my vehicle. I live 4 hours away and came back a second time with title. They wouldn't accept my vehicle after being told they would. Customer service was brief and short. They didn't even give me much of an explanation. Never going back.

I've purchased and sold many cars from Carmax over the past 20+ years. During that period they were always good and stood by their cars. And I always purchased their Maxcare extended warranty, However, that has changed. I recently tried to get my car serviced here in Myrtle Beach, SC and got nothing but a run around. They don't service cars here and refer you to "approved" shops who try to rip you off. So, I wanted to cancel my Maxcare and all I received was more BS from their finance department. I'm done with Carmax and will never purchase another vehicle from them. I've had much better luck with Carvana, their trade-in and sale prices are much better and their customer service is far superior. Carmax has lost its competitive edge and they are just morphed into another poor service used car dealer. JMO, don't believe the Carmax sales and service hype, they just want your $$$$ and will give you nothing in return.

We’ve done business with Carmax many times over the last 20 years and purchased around 8 cars from them and sold them several as well. We should have done better research about the current state of the company before choosing to do business with them again. After our recent experience selling them a car last week we will never ever return to them as a customer. Every car we sold them in the past we have been paid out exactly what the online offer was so we had a background of trust. This time the offer was $5000 less based on ambiguous claims of hail damage and transmission issues. Yet no tangible evidence could be provided for these claims.

I have been waiting going on 6 months for Carmax to send my title. They are doing this to tons of people and have zero sense of urgency. I have a courtesy registration and it expires this month and they do not care

I bought a car on 2022 at Carmax in Whitemarsh. The report says no accident. I got a free Carfax report from Ourisman Toyota where I have the car serviced. There was a severe accident in 2019 and another 1 in 2021. How could this be? I was misrepresented. They said that at the time of sale, 2022, no accident was reported. After 3 years? Are you kidding me? I'm going to talk to my lawyer! Who knows how many customers they have defrauded. They do this to get out of their financial situation. DO NOT BUY AT CARMAX!!

I began the process of purchasing a vehicle on 8/21. The car was located at a dealership five hours away, but I was assured it could be transferred to the dealership near me without issue. While I was given a delivery window of 8/25 - 8/30 I was advised that since the vehicle was only 5 hours away, it should arrive in 2-3 days. Fast forward to today, there is still no vehicle and I wasted ten days waiting for a car that CarMax cannot even confirm will be delivered any time soon.

Carmax Albuquerque also went out of their way to deceive. Lied to me, not return phone calls, not return phone calls from dealerships. Not to mention, they wrecked my car while I was there. I boned my own shop. I ran my own shop. I've been a mechanic and a service writer and I can't believe the way their business runs. I purchased a 2018 Subaru 2.5i from them. Sells experience was great. I was in love with my car on the way home. I noticed some problems. Car almost killed me. My heated seats didn't work and there were quite a few other problems so I got a hold of carmax and Adriana is a sweet girl. She gave me a service advisor that would not return phone calls to the shop. I had it at 36 times with no return phone call. So then she gave me new service advisor, Alex and he insisted that I bring it to CarMax. Well, I took it to CarMax.

I bought a 2015 Lexus ES350 with 57,000 miles for $ 2,400.00 from CarMax. The next day, I got it inspected, and it needed brake fluid, antifreeze, a fuel system check, an engine air filter replacement, and a cabin air filter replacement. Carmax said these are maintenance items, and the 90-day warranty does not cover these items. So, before signing documents and giving that large check $$$, inspect the fluid yourself or ask someone to bring in a certified mechanic.

Carmax tried to gas light me on the value of my trade in - the online price was undercut by more than $2k at signing. They gave me some bait-and-switch answer about a misunderstanding about the trim. Which is absolutely ridiculous because it was a vehicle I bought AT CARMAX a little more than a year ago. Super shady. Avoid these scammers.

I’ve gotten the runaround with the finance office. I decided to make payments on my own. Send in my payment through my bank’s online payment system 10 days before the due date. The payment is reflected in my bank statement on the same day as I paid it. This indicates an ACH debit, electronic payment. Ten days after CarMax takes out a payment and by doing so I’m paying double what I should be paying. Now I’m at the date of my reimbursement and I don’t have the money in my account.