CarMax Reviews

I went online and got a quote for my deceased brother’s vehicle. I had all the proper paperwork from the courts and complete payout information from the bank. I also had the title, registration, death certificate, and letter of testament from the courts. I was assigned a sales girl (under 25) that was wearing kaki cargo pants and was about as friendly as a bill collector. She looked up my offer number and said, “Yeah, here it is.” When I explained to her what I needed, she looked confused and said she had to talk to the manager. When she came back, she said that her manager said it was corporate policy not to purchase vehicles from deceased people. I told her I had all the correct paperwork and researched, and yes, CarMax does perform these transactions. She just stared at me and told me to go talk to the manager. I looked over to where the manager was standing, and he was just staring at me. I knew where this was going, and my wife and I left.

Had an awesome experience at CarMax in Garland, Texas! I purchased a Tahoe and the whole process was easy and completely stress-free. The staff was friendly, helpful, and made everything smooth from start to finish. No pressure at all, just great service. Highly recommend this location if you’re looking for a hassle-free car buying experience!

When to purchased a 2022 Honda Pilot from CarMax St. Peters, MO. During my inspection, the salesperson repeatedly emphasized the 125-point inspection. However, I noticed the wheels had locking lug nuts, and I inquired about the corresponding key. I was told they didn't have it, and when I questioned how the tires could have been removed for a brake inspection, they provided several inconsistent explanations without a satisfactory answer. Did not buy the car

2 1/2 months, 2 vehicles, and still no vehicle that actually runs. With all the negative reviews that CarMax has, I see why no one will follow up with me! After talking with several more of your dissatisfied customers, I understand what to total scam your company really is. Your lack of communication, or even trying to make things fair, shows to kind of company you run. CarMax once had a good reputation, sadly it is now one of the worst. Lying to customers is totally unacceptable! I will surely do everything I can to make sure anyone I come in contact with NEVER EVEN CONSIDERS CarMax! Do let them work on your car either, they half-ass everything!

I have had my 2019 Nissan Maxima for a year! Diabel ** was an excellent sales rep! He made sure that I got the car that I wanted. Thank you so much for your wonderful service. I would recommend CarMax to anyone looking for a great reliable vehicle!

Carmax is an overpriced, greedy organization which treats people unfairly. I put a deposit down on a truck, and then cancelled the truck before it was prepped and delivered and now they want to keep my 600 dollar deposit! They lost nothing and make too much money, unfairly, on these so called trip expenses. So what, if the truck is in a better location and they make more money by overcharging customers to ship it all over for up to 2000 ship charge. I am asking for my money back and they refuse.

I had the absolutely worst experience with Carmax! I have purchased two cars from them over the years, recommended my mom to purchase a car from them so naturally when I was ready to buy a car again, I contacted CarMax. I scheduled a test drive for Lithia Springs, Ga. I was about 10 minutes late which is on my, but I waited over 30 minutes. No one asked if we needed water or even spoke to us again. We walked outside to view the car and still no service. I decided to call customer service and was going to go ahead and start the purchasing paperwork because I really liked the car. I needed to have it transferred to Columbus, Ga which the rep said it was fine and she could take care of this and start the application process.

⚠️ WARNING: DO NOT BUY A USED VEHICLE FROM CARMAX. ⚠️ I am writing this out of anger, disappointment, and disgust to warn anyone considering buying a used car from CarMax. On July 26, I purchased a 2014 Nissan Rogue SV. I was told the vehicle had been inspected, maintained, and repaired by CarMax, and that everything was “on par” and better than when the previous owner had it. That was not true.

They purchased my car and told me they would pay off my car loan. They took the car, gave me a check less than what was owed to the bank that had the loan, but they shorted the payoff amount to the lender. The bank that issued the car loan is pursuing me for the outstanding balance.

Bought my 2020 Jeep Gladiator Rubicon through CarMax and also used CarMax Auto Finance. They make it nearly impossible to make a payment. After changing my phone number with them, they send sign in verification to my old number EVERY SINGLE TIME!!! Or they lock you out of your account constantly so you cannot make a payment. So if I want to make a payment I have to pay MoneyGram a very large fee to do so. I think they do this type of stuff on purpose to make it hard for you, then they can repossess the vehicle and try to make you pay still after they sell it dirt cheap at auction. Won't happen with me though I will file for bankruptcy on it without hesitation.

If I could give less starts I would! They are liars and tried to cheat us. Ultimately wasted our time. We were trying to sell a car, they gave us an instant offer so we brought the car in. They then came back after “inspecting” it and lowered the offer by half. They tried to tell us they heard an engine noise which is a lie. The car was recently tuned up and has no engine trouble. They are liars! Don’t waste your time!

Waste of time. They only wanted to offer me in house financing to charge me out the a** in interest when I have a pre-approval for other lenders with MUCH lower APRs. They lost a customer because I was ready to buy.

⚠️⚠️⚠️⚠️⚠️ Upsale of extended warranty with MaxCare aka Assurant Insurance is a disaster… Wouldn’t recommend buying at this Oxnard, CA CarMax or any CarMax for that matter. My gas strap came off while traveling home and MaxCare stated that the contract for this mechanical failure wasn’t covered? Warning very difficult finding correct listing of MaxCare auto insurance administrator by Assurant insurance. After being denied the claim on mechanical gas strap chat gpt stated that MaxCare aka Assurant insurance mis categorized (AI) my claim😬. Warning don’t purchase from MaxCare Oxnard, CA or any other MaxCare. Frustrating will never purchase or recommend…

Absolutely unacceptable and insulting offer. Offering $8,500 for a 2025 Hyundai Sonata Hybrid with no mechanical issues is beyond unreasonable — it’s laughable. For clarity: the vehicle has only ONE minor accident on record, where a front headlight was cracked and replaced. That’s it. No frame damage, no airbags, no mechanical issues whatsoever. The car drives like new, has been well maintained, never smoked in, and no pets have ever been in the vehicle. Yet CarMax’s algorithm spits out a number closer to salvage value than fair market value. This is not “transparent” or “customer-friendly” — it feels predatory, as if the company is hoping sellers are desperate or uninformed. This experience completely destroyed my trust in CarMax. If this is how you value modern, reliable hybrid vehicles, your pricing model is fundamentally broken. I strongly advise anyone considering selling here to get multiple offers elsewhere before wasting their time.

The offer they make online to buy your car is nowhere near what they’ll give you in store. To add insult to injury you’ll sit for more than 90 mins to an hour to get the appraisal. The staff have been friendly, but there clearly aren’t enough of them for a busy Saturday.

I purchased a 2022 Mercedes-Benz GLB 35 AMG from CarMax in Indianapolis in April 2025. At no point during the sale was I informed that the vehicle was equipped with summer-only performance tires, which are unsafe in cold temperatures and winter conditions—especially in Indiana. I only discovered this after nearly losing control of the vehicle in light snow. This is a serious safety issue that should have been clearly disclosed at the time of sale. After contacting CarMax Service, a representative (Victoria) scheduled an appointment to measure the tires for replacement. During that call, I specifically asked about cost and was explicitly told there would be no cost to me. The appointment was later canceled via voicemail, and CarMax reversed its position without explanation, stating that tire replacement was my responsibility.

I purchased a vehicle from CarMax based on their advertised 125-point inspection, and I am extremely disappointed. Less than two months after purchase, I took the car to Midas for a routine oil change and was told the vehicle had worn rear brakes, a potential oil leak, a cracked driveshaft, low fluids, and filthy cabin and engine filters. These issues clearly existed before I bought the car. When I returned to CarMax, they initially suggested it might be my fault, despite the short ownership period. Photos from Midas proved otherwise.

Complete rush of a sale. There’s more damage to the car than described on website. Not to mention that the pictures on website were photoshopped. Attached are pictures of the front passenger side tire with puncture marks and rip on interior wall. Carmax let me drive off the lot like that. I live 20 minutes away and immediately went flat on the way. The person who changed my tire said I was lucky it didn’t pop and disintegrate while on 441.

On 12/13/2025 I scheduled a test drive for a 1500 Silverado (Stock# 28107840) for 8pm. I arrived at the Murrieta store at 5:40pm early because I was thinking about the workers and did not want to be there late. They checked me in. Whiling browsing the lot waiting at 5:51pm I was contacted by “Griffin” to help me. After doing the paperwork (ID and Insurance) for the test drive I was informed by Griffin that unfortunately he can’t (or didn’t want to) retrieve the truck from the “Bullpen” because it parked in a gridlock of other vehicles. (As if the truck was purposely being hidden). Thankfully I am very understanding I agreed to just look at it and Griffin even let me sit inside and turn on the truck. It was dark so it was quick walk around and visual inspection. After so we began to walk back into the store and begin speaking about numbers. We agreed to reschedule for tomorrow morning (12/14/2025 @ 11am) because it was getting late.

When purchasing a vehicle with CarMax, make sure to check the blue book value on the vehicle or you will have issues refinancing or trading. I purchased a 2018 Audit Q5 in 2022 (clearly below blue book- I didn't check) and was only offered CarMax financing at the time. I was so excited to purchase this vehicle, and I signed thinking I could refinance later. I attempted on several occasions to refinance with another lender unsuccessfully. My payoff was over $10,000.00 to $15,000.00 more than the car was considered to be valued at. I would be required to come out of pocket 10,000-$15,000.00 (depending on the lender approval) in order to refinance my vehicle.

I don’t even know where to start. After taking 15 days to get to the location I was supposed to be picking the car up (was 10 miles down the road in Winston Salem for 7 days but I was told I could not see it there) anyway, the car finally reached the Greensboro destination but they wouldn’t let me see it, said it was in the shop, turned out it had some hood damage. That turned into, oh the whole top of the car is damaged. It took another 3 weeks to get the car “fixed”’. In that time, I got nervous about what’s really going on, but I got A LOT INVESTED in this damn car at this point. Lost the sale on one that I was trying to decide between, 12,000 less dollars but about 18,000 more miles.

I was very pleased with the customer service and how quickly I was able to make a purchase of a car that I LOVE. Mike ** in Augusta, GA is a true professional and made my visit to Carmax a total pleasure and I am very happy with my 2017 Infiniti QX50. I recommend Carmax to anyone searching for a car. Thank you CARMAX!

I bought a car from Carmax on the corner of Ulmerton Road and US 19. The salesman’s name was Robert. I explained to him that I did not want a third company for a warranty. He assured me that Carmax goes through their cars and that the warranty I was getting if I went through Carmax, I would pay 350 if I went anywhere else I would have to pay 400 and everything else would be covered. After seven months to transmission started downshifting hard I called Carmax. They said they would not work on the car. After more searching and trying to figure out who would fix my car, it comes out to be that my warranty will only pay a percentage of whatever it cost to fix. I took the car to AutoNation Ford on 34th St. in Saint Pete they want $11,000 for the transmission. The third-party warranty would only pay $7500.

I recently purchased a 2021 Lexus NX300 with only 3500 miles. I know, pretty great find. Car looks flawless as it should be with low miles. Throughout the process the sales associate was nice but had no knowledge of cars. What I did notice was there was no owner's manual in the car. I brought this to the attention of the associate and was given a website to order replacement and they would reimburse.

I have had two good experiences with CarMax, but this one takes the cake. I bought the car with a 90-day warranty. After 2 months the car started giving me issues. The air, the radiator, the battery, the cruise control, the display. I feel like they knew it and sold it to me anyway. I will never recommend them to anyone. STAY AWAY!

Went to 2 CarMax locations, both sales guys were dismissive, like they don’t care about customers. Both cars had issues, for a low mileage cars. The 25 point inspection misses things. One had loud muffler. The other car had flat tire so not drivable, and the other 3 tires needed replaced and CarMax wasn’t doing that.. Both cars below 37k miles. They are not sure if fixing loud muffler due to mechanics off for a week.

Terrible experience attempting to sell my truck to CarMax. I sent all this information to them VIN number, mileage, Etc. They come back with a quote, then ask you to for all this additional information and send pictures of everything. So I send pictures of my ID, title, truck odometer, Etc. Once they have all the information, they say there's one or two documents they can't read, although all my pictures are completely legible and I can read everything on them. They need this to set an appointment to come pick up the vehicle. Then they're going to ask you to drop it off.

CarMax sold me a car that was not inspected thoroughly at all, when on their website they claim their vehicles are priced higher because of the thorough inspection given before hitting the lot for sale. My car had a bad exhaust manifold that had standard hardware instead of the metric hardware it calls for as well as JB Weld on parts instead of the parts being replaced. Then when I used my CarCare plan I purchased from them I had to pay a deductible (which is normal and fine), but they denied my claim for reimbursement of the deductible. The pictures will you why I should not of had to pay for anything myself... They sold me a car that was not in 100% working order.

We purchased a vehicle from Melbourne, FL location last month. The mileage of the car was 50,087 when we bought it. I have a family member who works for CarMax in Nevada. She said that CarMax should have completed all of the 50,000 mile maintenance work before we left the lot. We have the inspection report that was completed ahead of our purchase. They did an oil change, but did not rotate the tires, change the air filters, or change the transmission & brake fluid which Honda requires at 50,000 miles.

Sold my 2021 Honda Ridgeline Black Edition to Carmax, received a fair price and all the staff were very friendly and happy to help out. My Associate who I would definitely recommend using Ella ** at the Harrisonburg location was awesome to, work with. Would definitely recommend this location to anyone who is looking to be treated fairly.