CarMax Reviews

When I purchased the Cadillac from Carmax, they said and I signed an Odometer Disclosure Statement stating that the Odometer was the actual mileage and they did not tell me the Cadillac was in an accident. I would have never bought it. In addition, the Cadillac is financed through Capital One Auto, so I didn't know that there was a problem with the title. Carmax did not give me any information or choose not to tell me about the Cadillac. I paid $26,738 for this Cadillac with $15,000 down. Patrick BMW said the Cadillac trade is $5,000.00 because of the problems that were reported from carfax.

The manufacturer said that the CarMax extended warranty would cover it. I spoke with Annette several times and she stated that her operations manager and she both agreed that the extended warranty should cover the car. She also stated that the extended warranty did not want to cover it because they feel the drive train warranty should cover it. Meanwhile, with them going back and forth, I have a rental car that they are telling me I have to pay for, as well as a $100 deductible and towing of car to CarMax of $130. All of which my extended warranty says that they cover: a $50 deductible and loaner car and towing. They have still not fixed the car after a week. All I have been told is that my car is at an auto shop and they were going to look at it.

Two weeks later, I returned the truck for a third time with the same complaint, the transmission problem. The truck was left there for an additional week to have the problem fixed. I picked up the truck once again and, a month later, I came back to drop it off for a fourth time. Only this time, I asked to speak with a service manager due to the constant problem I was dealing with. I insisted they take my truck elsewhere to get it fixed because they were not fixing the problem at all. The manager promised me he would finally take my truck to another shop to fix the problem.

I left my truck for another week, hopefully, to get my truck fixed for good. It is now 6 months since the first initial repair and my truck once again is having the same exact problems I have been taking it in for the past 4 times now. I still have warranty on my truck but I have decided to file a complaint instead. The time, effort, mileage, frustration, and days off I have to take from work just is not worth it. So now, I have to look to get this problem fixed by my own account with my own money to ensure things get done properly, no thanks to CarMax.

Now while I had a positive experience with the extended warranty and all of the people in the service department, I still paid too much for my truck. When they compare the sticker price to the NADA value, they are using the very top end of the scale. My truck should have cost less than it did with the amount of miles on it and the features that it was equipped with from the factory, but that's a different issue.

The vehicle had a thirty (30) day warranty on the vehicle, and major brake and oil leak problems. However, again attempting to get someone to speak with me and work with resolving my now vehicle problems was exhausting. I was told by CarMax that I could no longer speak with any member in the sales department or manager, only directed to the car service department. There, the staff was verbally abusive, they were argumentative and I have not been able to get any type of guarantee in standing behind the industry integrity in fixing my car. I called their consumer relations department and they responded once, however, the manager there refuses to call me back. I have NEVER purchased a pre-own vehicle, however I am a single parent and felt this was my only option. I now have a large debt to pay on a broken down vehicle I cannot drive because of safety reasons. My vehicle STOP at a stand still in the middle of a interstate highway with my three (3) year in the back seat.

I was, we were both terrify, the vehicle stopped abruptly that there was no time to move to the shoulder. Vehicles in all directions were honking and blowing their horns, justifiably. We survived that nightmare, but the vehicle is broken down. Now, I find myself very depress and ill from this I have no way to get back and forth, especially to work to pay on my broken down vehicle. I've missed work a lot and calling CARMAX again is depressing, terrifying and exhausting. Each time, it's another argument, they have perfected this whole scam of taking advantage of people like me who have no other options. Ugh. It's hard. I am so depress.

Unfortunately, they did not put everything back together properly because they left the back plate down that is located near my brakes causing my brakes to grind. I brought the vehicle back to them the next day and the mechanic corrected this error however, my brakes continued to squeak from the initial damage done by the back plate being left down obstructing my brakes. Note: A manager from CarMax delivered my car to my house which means he drove my car all the way to me (5 miles approximately) while/with the brakes grinding. Because the brakes continued to squeak, I insisted that they repair the brakes since I knew it would not be covered under my warranty. CarMax reps. insisted that they would take a look at the vehicle to make sure they did nothing wrong.

Unfortunately letting CarMax's mechanics work on my car was a mistake because when I got the vehicle back it was squeaking even louder in fact, whatever they did to my car it caused the anti lock brake light to come on and stay on. This is not the first time that their mechanics failed to properly repair my vehicle and put the parts back correctly. One time there where suppose to be and electronic concern and when the car was returned to me it was back firing so I took the vehicle back to them and found out through their own admission that the mechanic had not grounded the wires properly therefore, causing the vehicle to back fire. Now that my car is being serviced by real mechanics at Dominion Chevrolet, it has been brought to my attention that my brake rotors didn't appear to be new and Car Max's mechanics swore that they repair and/or put new rotors on the vehicle in 2005.

They even tried to convince me that the rotors on a vehicle can go bad before the breaks shoes go bad. Note: The brake shoes that CarMax replaced back in 2005 when they supposedly replaced the rotors are still on the vehicle and they're in good condition according to the Mechanics at Dominion Chevrolet, however we just cant seem to figure out how purposely brand new rotors became so rusted that they need to be replace and the brake shoes are still in good working condition. In fact CarMax cannot explain to me how brand new rotors seem too had worn out before the brake shoes; however, CarMax's mechanics swear/swore that they put new brakes and new rotors on the vehicle between the first or second month of me having the vehicle.

In a nut shell Car Max has been performing patch work on my vehicle for 3 three year therefore, billing the warranty company for repairs that I don't feel warrant guaranty. Now that they can no longer rob me of a fifty dollar deductible and/or the warranty company for the remaining balance for repairs since, the warranty expired on August 16, 2008. CarMax is refusing to honor their 6000 miles warranty for services performed. They are refusing to fix my vehicle for repairs that they performed incorrectly and/or without care at the time of services leaving me carless. Max Car reps have kept my vehicle for 30 days and periodically weeks at a time try to get my car to duplicate a repeated problem, one of the service supervisor explained to me that they in fact, wet the car down as though it were raining to recreate the environment in which the problem seemed to be occurring (My window on the passage and drivers side was getting stuck down during rainy weather) this went on for 30 days.

In fact after speaking with the warranty company I discovered that repairs that should have been submitted to the warranty company where not submitted. Moreover CarMax reps supposedly replaced my ignition switch however; they don't seem to have any records of this repair. Although CarMax claims to have no record of this repair, according to Dominion Chevrolet mechanic the ignition switch is not a GMC manufactured switch and/or cylinder therefore, causing my key to stick in the and the indicator lights to light up in the dashboard of my car and I am still having problems with the ignition switch. Note that the flashing indicator lights in the front panel of the car have been a reoccurring problem since, I brought the vehicle in 2005 and presently it is still a problem.

I have part of the 14 paged itemized document of services supposedly performed coupled with my individual receipt of services. In addition, I noticed that the customer service reps for repairs seemingly where attempting to avoid recording my every concern when I would bring the vehicle in for services therefore I kept documentation on what my complaints where at the times of services so I documented conversations with managers Aaron..Charley. The current problem is that Car Max put a supposedly, New a radiator on my car,? within the last 3-4 month with a 6000 miles warranty however, when Car Max install the radiator the mechanics are not sure whether they performed a pressure test therefore, I have a leaking lower intake gasket that is related to the repair that CarMax perform.

Additionally the vehicle is stalling when I press the accelerator pedal and the engine is making a roaring sound when I press it however, if I turn the vehicle off and then on again it works properly, as if it the electrical units reprogram/reloads causing the vehicle to accelerate property when I press on the pedal. Sometimes I have to turn the ignition switch/vehicle off/on several times before I can move my vehicle because, of this electrical problem. I am not past the 6000 miles warranty and Car Max is still refusing to repair my car. I want CarMax to fix/repair my vehicle properly as promised by their reps so many times in the past. It is unreasonable for CarMax to refuse to fix my vehicle when they know that they are liable for the damages done to the vehicle and/or failed repairs.

I am willing to mediate this matter reasonably however, if CarMax insists on ignoring my concerns by not paying for the vehicle repairs and/or refusing the alternative as listed below then I would like my money back $16,188.13 and this amount includes financing, in which case I will endorse the title to CarMax. Should CarMax decide to accept this offer they will also be responsible for paying any pending repair fee in order to obtain physical possession of the vehicle. Plus I would like for CarMax to refund/reimburse me for each paid out deductibles for the warranty that expired on 8/16/2009 since, those repairs were not perform properly and/or not at all. Primary Concerns/Issues: Dishonest Practices, Repairs, Service, Warranty, Customer Services. Car Max Reps actions/practices have been dishonest by omitting parts of the repair concern from Customer Concern Documentation.

Failing to repair my vehicle properly, Failing to honor the 6000 mile warranty for services rendered, Damaging my vehicle due to improper repair practices, Defrauding the warranty company by receiving payment for service not perform and/or not performed improperly and by submitted multiple claims for the same repairs. Selling me a car under warranty then refusing to make restitution by repairing the problems. Failing to produce proper documentation for repair supposedly performed. Misleading me as a customer by claiming to have perform services when in fact, services have not been performed and/or not performed properly Alternative: Pay for the current repairs. Reactivate the extended warranty that expired on 8/16/2008 extending it to (8/16/2011 and/or 50, 000 miles with a $50.00 deductible and the same coverage options, until such time that the warranty has been reactivated, I would like for CarMax to paid Dominion Chevrolet for the current and needed repairs until the warranty is reinforced.

If CarMax is not willing to except the alternative above then I am asking that CarMax pay for Dominion Chevrolet to fix all needed repairs since, the vehicle has/will not pass inspection in its current condition. During the warranty period, CarMax was responsible for all repairs necessary to make the vehicle mechanically operational and sound. Since the vehicle was in the shop so often for repairs during the warranty period, the warranty should have been extended for each day the vehicle was in the shop for repair. Under the Federal Magnuson-Moss Warranty Act since I purchased a warranty from CarMax according to the law, which requires that the warrantor repair the vehicle within a reasonable number of attempts and a reasonable amount of time, CarMax is responsible for my vehicle repairs.

On the day that I purchased the vehicle, September 10, there was a problem with the heater, so they kept the car for six days. They said that the heater was fixed, but that some pin for the door had to be ordered, and that took 6 days. I picked up the car on Tuesday, Sept16. I took the car in for the second time on Friday, September 19, because it was leaking some kind of fluid. When I called on Sept. 18 and mentioned the problem, I was told that it was due to condensation from running the air conditioner.

I disagreed and called to talk to someone else in the service department, Pat, who said to bring it in to have it checked. The coolant indicator kept lighting up on the dashboard as I was driving the car down for the appointment. After checking out the car, they said that the windhshield wiper fluid container was cracked and the radiator cap needed to be replaced. They replaced these things, and I drove home. The coolant light came on again, and I called the service center. They wanted me to bring it back on Monday. I told Lonnie that this was ridiculous, and I took it to a mechanic in town.

He told me that it had a blown head gasket and that's why the coolant indicator kept coming on. He also told me that the car had been hit from behind and on the driver's side, something that was not mentioned to me. The AutoCheck printout that I was given did not mention anything about accidents. In fact, the information in the report was quite vague. I took it back that same day and asked Ken Miller how could they miss a blown head gasket? I was told it was due to human error. I was also told that if I didn't want the car, they would sell it to someone else. From Sept. 22 to the present, I am still waiting for my car.

I was told by David ***** that my car would be taken to a BMW dealership, because the Carmax Service Center did not have the right tools. Then I was told that they have a certified BMW mechanic after all, on their night shift, and that he would be the one to fix it right there at the Carmax Service Center.

I disagreed and called to talk to someone else in the service department,Pat, who said to bring it in to have it checked. The coolant indicator kept lighting up on the dashboard as I was driving the car down for the appointment. After checking out the car, they said that the windhshield wiper fluid container was cracked and the radiator cap needed to be replaced. They replaced these things, and I drove home. The coolant light came on again, and I called the service center. They wanted me to bring it back on Monday. I told Lonnie that this was ridiculous, and I took it to a mechanic in town. He told me that it had a blown head gasket and that's why the coolant indicator kept coming on. He also told me that the car had been hit from behind and on the driver's side, something that was not mentioned to me.

The AutoCheck printout that I was given did not mention anything about accidents. In fact, the information in the report was quite vague. I took it back that same day and asked Ken Miller how could they miss a blown head gasket? I was told it was due to human error. I was also told that if I didn't want the car, they would sell it to someone else.

From Sept. 22 to the present, I am still waiting for my car. I was told by David that my car would be taken to a BMW dealership, because the Carmax Service Center did not have the right tools. Then I was told that they have a certified BMW mechanic after all, on their night shift, and that he would be the one to fix it right there at the Carmax Service Center.

The car is not worth the $11,998 sticker price, taking into consideration that the car was in at least two accidents which were never revealed to me by Carmax or AutoCheck. I am recently divorced and this is the first car I have purchased by myself. If it wasn't for the mechanic that I chose to take a look at my car, I would have unknowingly drove off the lot with a blown head gasket along with other defects that should have been repaired by Carmax without me having to do their job for them.

After calling the extended warrantee number we found they were closed for the weekend and had no direction on what to do. We had the car towed to a garage and asked them to start the work on the car over the weekend. After finally reaching the warrantee people we were told that nothing would be covered under the warrantee because the Mazda was still under factory warrantee! We called Mazda and it did in fact stil have a factory warrantee in place. However, in order for Mazda to cover the problem Mazda Roadside assist had to do the towing and take it to the dealership. Arrangements were then made to tow the car from the current garage to the dealer by Mazda. When all was ready to go the garage said that they were done with the repairs already, therefore, nothing was left for Mazda to do.

Now Mazda will not reimburse my friend for the $800.00 repair and towing and neither will the extended warrantee people. He had two full warrantees for the vehicle and both were useless at the time because f the misinformation given by Carmax at the time of the sale.

After some checking I found that my Saab also had a factory warrantee good for about 2 more years! We called the local Carmax Sales Manager and asked why were both sold warrantees when they surely were aware that these cars had factory warrantees. I got some crazy explanation that seemed like a canned script. After my rebutle the response was that is interesting. He explained that the warrantee can be cancelled before 90 days for a fee.

I have to assume the following from both my experience and my friend's. 1) Carmax purposely removes the owner's manual from their cars so that any current warrantee info is not noticed. 2) Carmax sells extended warrantees to customers fully knowing that many cars on their lot still have factory warrantees. Be aware! if you buy from Carmax take the time to call a local dealer for that model and understand if there is an existing warrantee.

A total of $800.00 was spent and is non refundable because of Carmax's business practices of not explaining warrantee information properly and not providing owners manuals.

Per our conversation today August 8, 2008, you advised me that CarMax could not work on the 2003 Mercedes under my extended warranty #7136234880 , because you Lonnie advised me Mercedes has special tools and car max does not have them to work on the car? I wish I was told that the first time I drove two hours to get the car there, and then again for the second repair. Why do you sell extended warranties on a car you dont have the tools to repair?

The 2003 Mercedes has been at Car Max in Roseville twice with the same problem, one in June 2008 and then again last week? I picked up the Mercedes on Monday August 4, 2008 for the second repair in Roseville for the same problem in June. I got halfway home after picking up the supposedly repaired car, and the car stalled and the check engine light came on again, same problem and I was almost hit in the rear by another car! Today I was told to take the car to Mercedes and a full refund would be issued by check today to Candice Rogers for the last two visits to the Roseville car Max and Car Max would pay for the repair at Mercedes under the extended policy.

Now I have a car I cant drive and will now have to rent a car because Car Max sold me a car and an extended warranty for a car CarMax does not have the tools to work on? Does not make sense. I will be taking the car to Mercedes in Reno, and I cant get in till Monday August 11, thats there soonest appointment, and will send the bill for the repairs and car rental bill to CarMax for reimbursement in full.

Im a very unsatisfied customer and wont recommend Car Max for anyone who buys a Mercedes.

After 2 hours, Carmax got someone in to flag the car for sale (which I appreciated immensely). I then went out to see my car, and found that the whole front driverside quarter panel was covered in white paint flecks, and there was evidence of a deep gouge down on of the doors that had been painted over. Badly. I was upset that I was paying $14,000 sticker for a car that had obviously been painted (badly, twice), and then I went and tried to use my remote keyless entry to take it for a test drive. Surprise! It didn't work.

The head of Carmax service and my consultant were great in getting me an appointment to have the car reconditioned and the wiring fixed. I took delivery of the car since I didn't have one and needed to work. Three days later, my airbag light came on. I called in, and Carmax said they would take care of everything.

Unfortunately (or maybe fortunately in this case), at the light in front of the dealership on my way to take my car in, a pickup truck ran the light and t-boned me, totalling the car 8 days after purchase. When buying another car, I looked up that particular car's VIN, and found that it had been reported in a major, front end collision. Carmax NEVER should have even thought of selling the car. One of my airbags didn't deploy de to the faulty wiring on the drivers side (the side my key fob didn' work on).

When an insurance adjuster came to look at and appraise my totalled car, he found the evidence of the previous accident, and the insurance company initially refused to pay what I had paid because of the damage Carmax Greensboro had failed to take into consideration. Carmax Midlothian however was relatively easy to work with, and my consultant was great and really helped me get things done on a difficult day.

This has been very costly. I'm scared to drive it anywhere for fear it won't start!

Then finally we think were in the clear and weregetting the oil chaged at a quik stop cheveron aand there lead mechanic lets us nkow that the car is leaking oil and trnsmission fluid my first response is it is a brand new tranmission in the car and there are no spots in my car he tells me my skid plate is full of tranmission fluid and oil and the c.v boots are shoot also the tranmission was porely put.

I have called carmax coporate office with no returned call and the genral manager of the store in tucson said we could bring back but he would only be able to take as at trade in value (remember this is only 2months after purchasing the vehicle. Somthing is very wrong with this company and we need some help please.

I think them telling me that this car has been through this 125 point inspection and having all these problems is a scam and is aganist the law and then them trying to make more money of me by trying me they will buy the car back at half the price is bull. Please help.

No damage, it is just harassment, rather than relating with a fellow human. A sad state of business affairs. Anyone else dealing with CarMax who is slipping behind in their payments just know that this is how they are. Yes it is an improvement over them sending someone out to break my arm so I can work better at getting their money

Ive been trying to purchase a preferably black, 2002-04 Z06 Corvette. I thought Id try Carmax, thinking as your slogan states The way car buying should be?. This hasnt been my experience. Here is a brief summary;

1. The Irvine location has three times told me or expressed that they had a particular vehicle in stock but they did not. One response was we sold that several days ago another was It's out on demo and won't be back for a while?.

2. The LAX location could never answer a simple question about a vehicles exhaust, tires etc.. Oh, others have asked me about that. I can see that I was not alone in being ignored.

3. The latest, at the Duarte location. A 2004 Z06 shows up after midnight and is priced at approximately $31,988. I email the location about purchasing. Not more than an hour later, I go back to the site to show a coworker the vehicle, the pictures are removed and the price has been increased by over $1,500 dollars! This is how car buying should be? A customer shows interest in a car and the price is jacked up!

Is there a computer program that raises the price of a vehicle when there is interest in it?

It appears the hoopla some have heard concerning Carmax is just Carmaxs self promotion...nothing more.
I can only say that if any of my relatives, friends or coworkers mention Carmax when looking for a car,

I will relate to them my experiences and do my best to dissuade them from ever setting foot in a Carmax lot.

I took my Plymouth minivan, which was purchased from CarMax, for brake repair on August 27, 2007. I was informed that I would only need to wait for 1.5 hours. Instead, I was there for approx. 3.5 hours. The store location is far from my home, resulting in 4.5 hours of missed income in travel time plus repair time.

After driving the vehicle for 2-3 days, the original break problem returned with an additional screeching sound on the side where additionally recommended brake work had been performed. I took the vehicle back to CarMax, spending additional time waiting for the originally requested repair.

At the time of this second scheduled visit on September 17, 2007, I talked with Ken Saxton, Repaid Service Manager. Although reluctant to honor the company's commitment, he eventually agreed to reimburse me the cost of the 2nd visit to CarMax (Approx. $300). He stated that the check would be mailed from the Corporate Office and that he had my address, etc. After 2 months and non receipt of the reimbursement check, I faxed Mr. Saxton a letter detailing my experience and confirming his commitment which I phrased as reimbursement for unsatisfactory services delivered on August 27, 2007.

I did not receive a return call or other acknowledgement of my fax, resulting in a follow-up call the following afternoon immediately prior to the service department's closing. Finally, I reached him on November 14, at which time he requested that I give the company an additional week. If I did not receive a check at that time, he stated that he would give me a cash out at the Memphis location. After an additional week and no response, I contacted him for the cash out, at which time he asked that I allow the company to collect enough cash in its drawer that day to reimbursement me and contact him the day after Thanksgiving. He committed to leaving a note with the business office. I called the morning of November 23, day after Thanksgiving, and the business office did not have record of his commitment. They contacted him and he indicated that I would need to wait until after 3:00 p.m. that day. When I arrived at the store, there was considerable confusion. The company finally located an authorization from Mr. Saxton for $165, approximately 1/2 the cost of the visit.

Neither the Operations Manager or Store Manager, John Robinson has returned my call to discuss this matter.

I notified the Carmax Nissan Service Department (Keith). He asked was I burning regular gas. I told him yes. He told me to partially empty the gas tank and than fill up with premiun gas at least twice. He also told me if I brought the car in and they flushed the tank. They would charge me because it was not covered under the warranty. He than went on to say that he has gotten over at least 10 call a day about this problem.

I read my onwers manual on recommended/required fuel and noticed that there is no reference to using premiun fuel. If many people are having this problem why is it that Nissan has not informed us of this. Your intervention in this matter will be appreciated.

My trade in was returned back to me on August 24, 2006. Carmax offered to sell me another car and if it was more money they would take $500.00 off sale price. Due to my distrust I declined. In my research I found the car I bought from Carmax was previously an Alamo rental car which is opposite of what I was told by salesman upon buying the vehicle. I was told it was previously leased by private owner and was not a rental car therefore this would void out the powertrain warranty, this was confirmed to me by Daimler Chrysler.

My orginal trade in that was not given back to me in the same shape as it was when Carmax took it over August 10, 2006. Carmax claims it is exactly how it was when I left it with them August 10, 2006. Carmax told me they would fix the my car for $500.00. In all fairness my trade in should have never left Carmax lot until I took possession of the Car I bought. My refund from Carmax ($10,854.19) for the auto purchased by me will take two weeks to be mailed to me.

On August 24, 2006 I sent a Federal Express letter to CEO of Carmax Tom Folliard 12800 Tuckahoe Creek Pkwy Richmond VA 23238. On the evening of August 23, 2006 I left a message at the office of Tom Folliard Carmax CEO at coperate office (80-519-1511). Unfortunately it is impossible to actually talk to this CEO. On August 24, 2006 my call was returned to me by John Collins a representative at Carmax Coperate office. I am sure my complaint was filted out by Mr. Collins and all Carmax employees which prevents my claim from going to the top. I feel no consideration was given to me from day one. I have no way to prove my claim about the condition of my trade in unless the Carmax Certified Appraiser Elliot Cox can prove me right. Mr. Cox is on vacation so I have no way of contacting him at this time. My biggest complaint is the inconsideration to me by all employees at Carmax.

The price of Van was 10.995.00 ($11,000.00) and 6 months, 8,000 miles later to my surprise when I finally realized I was having far to many problems for an auto they said was in great shape (and should be for that kind of money), to my surprise I had an appraisal of only $4,000.00?? I just couldnt believe how it was possible for the same company to appraise this Van for practically $7,000.00 worth of depreciation?

I asked the Management for answers all of which were just beating around the bush with no solid or logical reasons and I also emailed the consumer affair personnel at there headquarters and still got no satisfaction (although many that I talked to found it hard to believe it themselves).

I need some answers? With an answer that make sense? And if they cannot then make me a reasonable offer on another vehicle, I even said I knew I would take a beating if they were to do so, but Thus far anything would be better than the piece of junk they sold me.

My wife is going threw chemo, I am permanently disabled and we have an adopted granddaughter that just turned (8) and we dont need the problems we are having, we need a reliable car and again I say because of the price and the great things we have heard about Car-Max and there wonderful ads on television? we depended on a good honest deal. But the day we went to Car-Max to make this purchase our previous auto broke down 110 day and we had to take a bus the remaining 15 or so miles to Car-Max, Was it because we had desperate written all over us? that they stuck us with a lemon? I rather not believe that.. But we were indeed desperate we needed a car that day, and we needed a reliable one! and we had to trust them especially in the position we were now in. I cannot believe they are not willing to help in any way.

Upon taking my car to three separate mechanics, two of which did not want to work with the Carmax warranty because of the troubles they have had in the past, the third mechanic was willing to work on it.

Originally, Carmax wanted to replace my radiator, thermostat (for the 3rd time) and various other parts. Finally, I have a diagnosis from a private certified mechanic and it is the first Cylinder Head that is cracked.

After having my car for 3 days, they said that they could not find anything wrong with it! The clutch goes completely out about every 100-150 miles to where you have to turn off the car and wait about 30 minutes, and then it will work. Now, the car has been stalling very badly, so I took it to the Nissan dealer to see what was wrong with it. Well, now I need a $1000.00 part (the throttle body) so it will stop stalling. I am told that it will just get worse over time, and finally stop going at all! I have been sold a piece of crap for $20,000.00 and the dealer could care less, because they already got their money!

This car is not old enough to have all of these problems, and I still have 4 1/2 years to pay for a car that only sometimes drives me to where I need to go!!!!!! I will NEVER buy a Nissan again, they are horrible cars!!!!!!!!!!!!!!!!!

I am unable to go on trips, for fear of breaking down, I miss work andactivities with my children when I cannot get the car to go. The throttle body makes the car have HORRIBLE gas mileage, and at $2.47 per gallon, who can afford to keep blowing money on gas?????????????

To replace the engine would cost $3000.00 at least. Carmax won't trade the car out, even with a cosigner, stating the negative equity and me being a student. This is really getting to be a headache for me. There is not enough time in the day to deal with this. The loan is to new to have to experience such a mechanical financial burden. What am I to do, close to turning the car back as a voluntarily repo. Help Stanley

Other problems I have had with this car is the paint on the front bumper chipping off, bad brakes, a slipping transmission, my rear brake light doesn't work because the wire keeps fraying, some sort of electrical problem where my windows decide when they want to work and the lights in my car either don't work at all or flash on and off. I have had some work done on the car already but the problems I discuss above are new. This car is a lemon!!! I was never notified by the dealer that this vehicle had been a fleet vehicle that they purchased from an auction. I didn't find out until I tried to trade in the vehicle. The manager at the dealership where I went to trade in my car did a vehicle inspection and told me something wasn't right and then chose to run a Carfax report.

The result of his inspection was that I needed new tie-rods, my transmission was slipping between 1st & 2nd gear, my brakes were bad, the tires didn't match, the steering wheel was shaking and the front bumper was peeling. He felt that the mileage didn't coincide with the extent of repair work that was needed. He also told me that he has collegues that work at Carmax and he has been told stories about how they whack people. He was not saying this about Carmax so he could sell me a car, he likes to establish good rapport with his customers and felt like he would be putting me in a worse situation than I was already in if he sold me a vehicle from his lot. And what I needed to do was to contact Carmax and try to resolve the problem with them directly since the car is in such poor condition and they sold me such a horrible car with 2 small children.

Carfax says that the car has only had 2 owners one which is myself. But there have been 8 vehicle registrations. The car was also only driven 425 miles the 1st 8 months it was purchased and then the next 8 months 15,000 miles.