CarGurus Reviews

I've known of CarGurus for quite a long time. Once we agreed on the price, I went to drop it off, they did an inspection within like 15 minutes, and then within another 20 to 25 minutes, I was out of there. I liked the price offered. It was pretty simple. The easier everything is to do, the better it is. It was good.

Way too much back and forth texts when I simply asked for someone to call. Made for an unpleasant experience. Just stop. This is another part of my life that I can't be bothered with. Too much phony baloney garbage.

I talked with Phil the Service Representative and he was a huge help and got me in touch with the dealer. He was super chill, and answered all my questions in a timely manner. I appreciated his time and Car Gurus is awesome. They have a great selection of vehicles. Thank you. I'm hoping to find my dream car on this site.

I went through your website to get pre-qualified and credit ran pre-approved by Westlake only to be told that it's not a real approval, and now I have to go to the deal to do another "real" application. This is a false advertisement and fraud. I REALLY HATE HAVING MY TIME WASTED.

I had some questions about 2 vehicles I had in mind and needed to get assisted with it. The service went smoothly and very easy. The dealership was closed but they will get back to me as soon as possible. I really hope they can help me with what I need.

Right out the gate they were how would I describe it well kinda like family. They really took their time answering my questions. I really wish I knew who it was I was texting but whoever that person was deserves a raise for sure!! ;) Just sayin!! This place is Fire people. They got great deals on newer vehicles. If you love your mom you can trust she’s in safe hands at all state insurance. Was also a breeze. Thanks a million. I really hope my deal works out as well as yours. Cheers!!

I contacted Cargurus to help me check availability and schedule a test drive. They were very patient with me and helped me with everything I needed. They made sure to get in contact with the car shops that I was interested in and got back to me with answers.

The only reason I gave one last star is because no one is there to talk to me about the car that I'm interested in. But something did respond to me I don't know if it's an AI with a name for a person with the name who doesn't really know that much about the car as the dealer does. But I appreciate what text messages I did get. Thank you.

Poor service. Couldn't answer question without being a sales lead. That's ok. I don't need your bad service. I can buy on my own without giving my name and info to everyone. Lousy experience. Why can't you answer a simple question and be easy to do business with? You lost a sale. Even your feedback site sucks.

Car Gurus really SUCK! Search engine is horrible, can't find what I'm looking for... What good is it? Useless Website...I looked for a Ford Mustang but coming up all junk or extremely expensive ones.

I was about to buy a 2017 corvette from Corvette Warehouse in Dallas. I had emailed a sales representative, Jeremy, today asking questions about the car. When I showed up to dealership, they told me the car had sold days ago.

The person was very, very, very patient with me and totally explained everything to me to help me out with things I did not understand and it's going to help me get a hold of the dealership that I requested information to and put a deal on of a deal offer. It was just great. She did so much for me. Thank you.

2002 c230 I would like to trade my ninja 650 2025! My back and knee isn’t allowing to ride any more so I would like to trade my motorcycle for one of your vehicles equally valuable or less! I’m a available all week so you can go ahead and contact me whenever you’re ready to make some type of do and thank you.

This is my go to app when shopping for a vehicle. I don’t make a move without it. You have to have the information it provides to make a deal. I have bought my last 7 cars with CarGurus and I recommend it to anyone who’s buying a car, new or used.

Promptly responded to my request and was very thorough. Initially, I thought I was this clicking on the link. They honored my request to not call, just text or send an email. I like the fact that you don't have to get hounded by sales representatives calls and just communicate via text.

I wish I was able to do zero stars! This company and the dealership is misleading and completely lied about the vehicle I was trying to get. On the deal that they sent me said nothing about I wasn't approved! I found out after I called and wanted to know what was going on. The dealership on the other hand was horrible at first, wouldn't answer the phone or even get back to me via email or text. Until I left a bad feedback. Then you would have thought I told them that I wanted to buy the whole parking lot of cars.. I won't be using car gurus ever. I hope someone reads this and thinks twice before using this company.

Service was excellent, the help and every part of the process. I recommend it 100%. If you’re one of those people trying to get a car but low budget Car Gurus got your back. Take a step closer to your dream car today. Don’t wait!! You got this

I have never used CarGurus before. I gave Bianca a 4 star because I am waiting to see if this works out. She was helpful and knowledgeable, so that's a plus. If this program works, I will recommend, absolutely! And I will be extremely excited if it does because I am excited about the car.

Unfortunately the online prices do not at all match dealer prices when you arrive. Prices are very much inflated once you arrive to view a vehicle and attach on additional fees. If not they tell you the vehicle is no longer available yet. You continue to see it on the website.

Yes I would like to offer $12,500 for the 135i package on the website says it’s in Hickory NC? Can you please finance $11,500. I’m putting a $1000 dollars down on it and I want to do 18% for 60 months! Thank you and please let me know if you can do this deal???

Support is prompt and friendly, VERY friendly... And very chatty too... I was only curious as to the availability of a certain car - the situation certainly wasn't as dire as it was being treated... Don't get me wrong - I greatly Appreciate the concern of course and I'm sure it would've been reassuring had I been in distress... But I wasn't.

Highly Recommend CarGurus. Always helpful & Nice. Great prices & Great selections. Sends precisely what you're interest in. Greatest communications & pleasantly helpful. Reliable information, great feedback & gets all information needed. Caring, consistent great customer service. Greatest & Resourceful. Very Thankful for caring helpful company. Will always Highly Recommend CarGurus.

CarGurus is a great place to locate and buy your vehicle. If you don’t want to drive a far distance then just let them deliver it. They take all the trouble out of buying a vehicle. Special. That what they are and that’s what they do. Especially for you. THE CIDNT IS NUMBER ONE!!

Questions were answered and quick response as well. Phil was easy to work with. And he reached out to the dealer for me. It made the process super easy. He even sent me the car fax without me even asking which was really nice. Buying a new vehicle is stressful but the chat made it quick to inquire about this vehicle.

This review is for customer service text chat. My Experience was mostly positive. Initial contact was confusing because I wasn’t sure if I was talking to a computer or a person. The wait time was very long; so long in fact I didn’t realize that I was still waiting. The representative was helpful, but ended our conversation while I was in the middle of chatting with her. Overall, I probably would use the service again.

I didn't enjoy talking or should I say texting? Everything was accurate except for some information which I understand you didn't have. Also, you answered right back and I appreciate. Thanks for your time in this matter. I wanna give thumbs up and kudos to everyone that helped me. I'm really waiting to see what goes on in the next stage of buying this truck.

If you’re a dealership, stay away from this company. Sleazy is a pretty accurate term. They give you a price and tell you that it won’t increase. But sure enough they raise it substantially. I cancelled and then they posted my inventory a few months later without my permission. This led to leads that we couldn’t reach the clients that supposedly messaged us. There is a strong chance that this was a ploy to try and get me to pay their inflated price.

Do not buy on Cargurus if don’t have to. The SUV I picked out had the price and said delivery is included. I live 3 1/2 hours away from this dealer so I opted to have it delivered. So once I worked out the deal with the dealer and I had financing ready to going I said to the sales rep when would I expect delivery. There was a long pause and the nice lady from the dealer said they do not deliver. I would have to show up in person. I said cargurus is advertising this vehicle as being delivered and she said I would have to take that up with cargurus. Needless to say I didn’t accept the deal. I should have went with Carvana.

It's been ok so far. Still looking around for that right pick-up truck. Maybe I'll find one within my price range. My price range is between 5,000 dollars and 10,000. Any help will be great. If possible have an agent contact me by the end of the day today or maybe by tomorrow morning.

The response that I had received from the person was quick and helpful. I was able to understand what was next and the person helped me get in contact with the dealership. The replies to my various questions were also quick. I felt like I was cared for especially since this is one of my first times getting a car.

Positive experience with Car Gurus. Answered my questions in a timely manner. Very up-front. Helpful with getting me connected to the dealership that is selling the vehicle I am interested in. Website pictures and description were informational.

I am not always happy with the app as it tends to show the same vehicle more than once while scrolling but when I decided to text a dealership and it had me text thru the Car Gurus automated system I was really impressed by how user friendly it is. The responses didn't take too long and for the question I had it actually responded accordingly even though it wasn't a preset question. It also shot me over to a live customer service representative right away. I was blown away by this as most company's don't have many live agents and people are left to argue with bots. So very, very nice touch. It's nice to see that this company understands the importance of communication and real customer service. Dealers and buyers alike get a great experience. And the guy who helped me was very warm and helpful even thru a text. So just wanted to say awesome job to everyone in all departments of your company. Well executed.

I was blind in for over 14 years. I had to sell everything I owned. Boat. jeep. Motorcycle. Sporttrac. I had surgery. Now I have my dl and I ride a Harley davidson. Thank you for all of your help. You guys helped me in more ways than you know.

Recently I was looking for a mini van and found one with the specifications I was looking for. What a surprise when I got to the dealer: since the vehicle was used, it was not possible to finance it. The dealer was charging fees that CarGurus had not published. The vehicle description said it was AWD, but after I had already bought it, I realized it was FWD. This is not the first time I have used this site to search for a vehicle, but due to this incident, I doubt I will use it again.

My chat was quickly directed by the virtual assistant to the necessary person. The wait time was actually less than the estimated 5 minutes. Then the real person who responded answered my questions and gave me options in the form of links. Jeffrey was very polite and efficient. He also contacted the dealer to get back to me.

It was terrible. Nothing got accomplished. I will not refer your company to anyone, good luck. I must have written at least 7 times. No one could find the car then said it was a computer malfunction, really?. There's got to be an easier way to talk with you all to find the vehicle.

The website is easy to navigate and chatting with an agent was quick. The prices that are listed for the vehicle (Hyundai Kona SEL) that I want is way less than the MSRP, so listed as a great price. We'll see if the dealership accepts the offer that I made. I will update my review once the negotiations with the dealership are complete. My spouse used CarGurus to purchase his vehicle and the transaction with the dealership was easy, his vehicle was previously owned and the vehicle that I'm hoping to purchase will be new.

I needed to sell my car fast because we moved out of the country and I couldn’t take it with me. I looked at Carvana, but my friend sold his at the same time through CarGurus, so I just went through there as well.

My experience with CarGurus was good. It's easy. I recommend it. The website was easy to use. I just downloaded the app and put my VIN, and they gave me the first offer. I went there, sold it. It was great.

The man I spoke to was very helpful. He helped me decide if the car I was looking at was a good car for me. I was very happy with the customer service provided. It was a beautiful car with great detailing. The previous owner took great care in maintaining this car. However, I decided not to pursue purchasing the car. I think there is someone else out there that is more capable of purchasing that type of car.

Aaron was very responsive. Great to talk to a human! He seemed knowledgeable and willing to answer all my questions. Hopefully with his guidance I’ll be able to find the perfect vehicle for our family. Looking forward to speaking with the person Aaron has recommended for me. I’m grateful for Cargurus and the information they provide.

Because I've looked around for a nice vehicle and I think I have found the car I've been looking for. I seen the perfect ride and if anyone ask me where can they find a car I would say CarGuru's car lot. I'm really ready to leave the car lot driving one them. I've looked inside and out and I love it. CarGurus is a great car lot.

Excellent experience. The agents were very polite and helpful. I would recommend CarGurus to any of my friends looking for cars. I often receive your emails and review them with interest. I believe I found 2 cars with your help that may fit my budget and my needs. CarGurus got in touch with the dealers and one of them sent an email already. I believe I will receive phone calls tomorrow. Thank you so much for your help.

I just wanted to say thank you for taking time to help, and it is very helpful for me that I can shop and shop without having to travel around this country, I can't see anything that shows all things that you are looking for without leaving the comfort of your own home.

Ezore was great! Very polite and wanted to make sure all of my questions were answered. I felt really confident about discussing my car buying options. I look forward to it. CarGurus has a wonderful of Honda’s which I absolutely adore. I can’t wait to complete my Honda purchase wherever it may be at but I know that I am going to use CarGurus to help me with the process.

I am actively searching for a vehicle to purchase simply following the prompts on Carguru but apparently someone feels like I'm wasting their time, because they pointed out that I have reached out about 3 different vehicles. Your system is set up to sent text messages regarding vehicles that the consumer is interested in. Sorry to have bothered your staff so much. Perhaps you can have a person who is interested in selling cars, and who doesn't mind helping me through the process, to contact me to coordinate a time for test driving.

I feel mislead because I thought everything was done through drive time and they would deliver the car to me. Their advertising is not honored. I’m a first time buyer so I went with their company. Gerry Wood wouldn’t ever consider me because I’m a first time buyer. How do you get credit when people want a chance to show people you can honor their contract!

CarGurus was like a one-stop shop and it gave me several quotes. It eliminated a lot of this pricing out through other dealerships. Their platform was seamless. I just put the information in and it spits out four or five estimates and you just choose the one you wanna go with or check with.

I’ve posted on CarGurus before, and I had success, but now it's been kind of bad. The entire platform is not the same now. They're working for the dealerships, offering me less money for my vehicles now, so I'm not happy with that. They will buy my same vehicle from me for cheap and then put it on the lot for four grand more.

Agent was very helpful with and prompt with responding to my questions. Can't wait to purchase vehicle. Website is very helpful and detailed and is also easy to navigate through. Lot of nice vehicles. Good prices. No hassle. Better than all the other car sites I've been on. Thanks again.

Quick and easy. Chat was useful and straight to the point. I inquired about a particular vehicle and was provided with availability and advised the dealer would contact me. There was no superfluous interaction. IN other words, I wasn't inundated with pointless or irrelevant questions.

When I was trying to get info of a car suddenly disappeared the vehicle I was looking and couldn't find it anymore, and the page refresh by itself, initially it was giving me all info right when it just start asking for a 8-9 digit number to identify the car and when I went back it was a total different list of Tahoes.

Was able to answer my questions about the vehicle I was looking at on the CarGurus auto list, will definitely recommend it to my family and friends! They have a lot of different car brands and from small gas sipper cars to diesel big trucks or SUV, they have something for everyone, check them out!🇺🇸🦅

Yes they took care of me right. My problem I can't hear a conversation in so I rather use email. But finally a service rep took all my information thaT was needed. I live Youngtown so I will have drive to Tucson tomorrow then that is really a good buy. Also it has low mileage and it's a 4 wheel drive. I been looking for almost 6 months. Finally I found something I like. It has been taken care by the last owner cause real good shape. A new is really expensive. This been new to.me.

The only thing I did not like was the dealership didn't get back to me in the few hours that they were still open before closing so I called them and they didn't seem very helpful to me so I just going to pass on the vehicle I was thinking about trying to purchase.

We bought a Honda Odyssey from a dealership in New Jersey through CarGurus and I will NEVER do it again. I was nervous as it was to order something offline, without driving it first. But Larry our dealer did everything I asked him by taking pictures and recordings of the van. Due to the weather, I understood that it shipped out late. But instead of it taking 2 days to get to me, it took a week. My “tracking app” NEVER worked, so I never knew where my vehicle was. The shipping company never communicated with me first, when I would reach out to them my delivery date or time would change. I was trying to make it easier for them to meet me at Walmart, because I live down a narrow street.

I used CarGurus to sell a car. The online portion of the process was easy, and overall communication through the platform was fine. However, I was not happy with the car dealership and the way they handled the situation. At the beginning, they offered me a certain price online, but when I brought the vehicle to their dealership, they put it on a computer and showed me a printout claiming there were things that were wrong with the car, so they reduced their offer. The car was my 90-year-old mother’s vehicle with only 40,000 miles on it. I needed to sell it because I didn’t want her driving anymore, so I agreed to the lower offer. The car was sold the very next day, even though they had said it had all these problems. It felt like it was all a ruse to reduce the price.

When CarGurus gave us a bid for my Cadillac, it was higher. They showed online around $7,425. But when I got to a Ford place, it was $2,500 less than what they showed on the system. They only gave me $5,000, which I thought was pretty low.

We got the best deal when we sold our vehicle through CarGurus. They had great customer service, and our sales rep, Kate, was excellent. We started everything online, negotiated a deal, and then followed up at the dealership location. I would do it again for sure and would definitely recommend them.

It was a pleasure. Truly wonderful team and fast replies. I was able to have my problem solve the text. If you are a person who doesn’t like to talk on the phone this live chat is for you! They also provided websites and links that help you calculate everything!

Not very helpful. Will try another company. Keep giving me the runaround not really answering questions or have to keep sending the same message. I thought this was supposed to yo be simple and easy. This is ridiculous and very disappointing.

CarGurus is very convenient and easy to use. The customer service people text you back in a very timely manner. And it was excellent service. They really know how to make selling cars a simple business.. I would definitely recommend them to any one of my friends or family. Is a great experience.

Sam at Auto Galaxy absolutely deserves five stars. Easy to work with and seems honest. He is definitely not your typical pushy salesman. Very straightforward about the vehicles on the lot. Would definitely recommend to anyone looking for a used vehicle. Go check them out today! You won’t be disappointed!

Contacted customer service about the 2019 Infiniti QX60. Was very friendly. Prompt getting back with you. Will be looking forward to do business with CarGurus. My plan is to purchase this car from this company, I'm very confident about doing business with these people because I, can see that they seem very helpful and forth coming.

I appreciate that Alyssa from CarGurus stepped in to help me. Now I am waiting for the dealer to contact me. It is great to have a live person to chat. Is good to have Artificial Intelligence but not always can understand the customer’s thoughts. May God bless you and give you a blessed weekend.

They’re always available to answer my questions about a particular vehicle that I see I’m interested about! Thank you for great customer service services! I see several beautiful vehicles that’s I’m interested in near me! I’m looking for a vehicle under $5000 that I want to pay cash! Please send more under $5000 vehicles that you would think that I would be interested in, and thank you all for everything! ❤️

All the cars listed got problems. Unsubscribe me please. They buy cars from auctions. Sell it to us to fix. DON'T WASTE YOUR TIME OR MONEY. Car broke down before I got my plates and needed major work done.

I had no clue what CarGurus is all about to me. If you're looking for a new or used vehicle make model year they have it. If not they will find it. Everyone on the same page just knowing all the dealership to locate a vehicle for a customer if they didn't have that special vehicle in their lot.

I've seen 4 cars so far from this site (2 at 1 place). And every one has lied about the cars to some degree. 1st car was at Bloomfield Hyundai and was a WRX STI that had no catalytic converters and was leaking oil. Also I put a 1000 dollar deposit down to think it through, 2 weeks later they sold the car and still have not gotten my deposit back. Second was GMC dealer in Randolph, they claimed the wrx sti there was stock and was not. 3rd the CARAFX had the car as a total loss that they were trying to change. Your website is solid but the dealers do whatever they can to get you there.

Phil helped me today and this was one of the easiest experiences dealing with an online chat that I’ve had. I felt like I was being assisted quickly and that all information I needed to get to the dealer was provided. I would definitely recommend using Car Gurus to search for your next vehicle. It was extremely easy and organized.

After a week shopping at at least 5 Hyundai dealers in LA market -'z. All have 3 to 5 affed items to the Gurus leading quotes!! I find this now..quite annoying & problematic and near to False advertising! I intend to report this to Hyundai new President and regional offices in Fountain Valley, CA. Very misleading pricing- so I will be using Amazon direct pricing for my New car!

Your platform empowers fraudulent dealers. I am sure you are so proud! Just rip off the poor folks, it's ok. Seriously these listings are not the least bit trustworthy and clearly are not corroborated by third party verification. I seriously feel bad for anyone using this platform. Buying a used car is reality for many many of us but where is the scrutiny!

I sold my 2024 Honda CRV and chose CarGurus after exploring several options online. My primary goal was to settle my financing, and CarGurus connected me with Victory Motors, which provided an acceptable offer. Although the final offer I received was slightly less than what was initially proposed online, it was still more competitive than the offers from other dealerships, including the one I originally bought the car from.

Very helpful, very understanding and very easy to talk to as well I’m in the process of getting me a new car and I had a lot of questions and they were kind to me and walked me through each step that I have to go through and are doing there best to help me get a car.

Great search engine for preowned vehicles. A dealer I bought from was awesome. Scot was the bomb. Paperwork was fast and easy also. I believe Diane was in charge of that. She did the title, transfer the paperwork, printed a temporary tag. I would say within no more than 15 minutes I was done and out of there. I will plan to shop there again for another vehicle at some point in time, I will refer my friends and family there also.

Den was very nice and responsive to my questions regarding two cars, a Nissan Rogue and GMC Acadia. He even made it clear which car was from which dealership so that I knew when I got a call/email. My only complaint is I had to send a text twice to get an agent but I don’t mind waiting for a response!! Thank you Den for helping me out!

I wanted to know if a car was available for purchase or not and as soon as I ask about it, CarGurus sent me a text message immediately with an answer. Thank you so much Car Gurus for your prompt attention. It's really nice to have someone answer me in such a fast manner... Most companies never answer, at least that's my experience. Thank you; Kathy **

Detailed information on search of specific vehicles, pleased that out of state vehicle information was easy to obtain, would prefer more total detailed photo coverage of all vehicles listed and shown, especially vehicle's I'm interested in that are states away from me, with me being specific and having high expectations of my choice of vehicles I expect an exceptional amount of information and detail about all vehicles I'm interested in, with anyone searching for an expensive purchase all details of the vehicle's in question should have extremely intensive photos taken so no physical area of vehicle question is overlooked.

Thank you for reaching out to the dealership for me. I appreciate that he said I could reach out if I had any further questions and I hope to hear from the dealership as well. Thank you for your help! I hope to work with you again in the future.

Tried to work out a trade. Phil told me he'd call back. Guess it didn't work out, so I didn't deserve a return call. This afternoon I was TOLD to answer my phone. Really??? Not knowing I'm getting a large sum of money in 2 months and would have paid it off. I definitely will take my business elsewhere...

Bought car at CarGurus Pinebrook. Rene was great. Car shopping felt seamless. Would recommend to purchase a car here from him. I would refer my friends and family purchased my Lexus which I was really looking for.

I recently sold a vehicle using Car Gurus after searching online for the best platforms. They seemed to promise more profit compared to other options. My overall experience with the platform was good, as it looked nice, though at times it felt somewhat outdated compared to others.

It's very easy to apply for a loan like this company. Great online services and they do credit check online. Best company gets a five-star reveal with me. Looking for available SUV for Long Island I only have much to month cash for a vehicle. I want to fix income of a salon and husband to support. Cut down payment and low payment plan available.

I live several miles from the seller of the car I'm interested in ... The CHAT FEATURE WITH CG IS AWESOME!!! Getting all the information I need before traveling!!! Didn't take much effort. Seller called me within 20 minutes and definitely a great follow up conversation. Definitely will use CG in the future.

I had a great experience with Cargurus. They answered all my questions clearly and answered very fast. I DEFINITELY will be looking on cargurus even more for cars because they have really great and affordable deals and they are very helpful. The car I was looking at was a Hyundai coupe and it was very nice for a nice price by the way.

CarGurus chat was so quick and easy to use. With the chat function, I could request information about a car I am interested in from the dealer in under a minute just by clicking what I wanted from some predetermined options. The site is easy to use and so convenient! Thank you so much.

Info supplied was very helpful before test driving. Instant connection with seller. Getting final description of the condition of jeep made my decision to visit seller and test drive vehicle. All positive making my search much easier. It also gave me a good selection to compare and feel confident that I was getting a fair deal.

Haven’t seen the car yet. Feel it’s overpriced but may be worth negotiating. Most of the car guru pictures don’t show the shock mount sills and usual rust spots. Also please let us know if there’s a carfax. It would have been nice to see the top up also. I definitely like the car but think it’s 2000 over priced. They also didn’t discuss what prep work they did with the car.

I’ve bought three cars through your site in the past. It seems as if dealers are playing the system and putting prices that don’t reflect the total. I looked at two different vans and was told there was a $2000 additional cost. It’s sad because it seemed at one time that your app broke the code. Other sites are using technology that shows the original window sticker. I wish you guys could do that too.

Avoid this place! Purchased a 2019 expedition with 87k on 1/15/2025. On 2/13/2025 the transmission failed! We have not had the vehicle long enough for this to be our problem. I reached out several times to our contact Jay ** and no response. So sad....

When ad did not have proper details, Since it was a new listing, a human being responded after the initial text questions. Response was quick and very clear. Great online vehicle shopping tool. Rep was very friendly and outgoing... Which you mostly get the bare basic one answer. Thanks. JE from MARYLAND.

Let me begin by saying Cargurus deal summary is nowhere near being honored by the dealership finance dept. That's just a way to reel you in like fish. Then hook you in with a deal that is nowhere close to what the deal summary is. On top of that they want you to come, spend lots of unnecessary hours at the dealership.. Pretty much they get you all happy and excited only to turn your happiness into sadness and having to walk away dissatisfied and sad.

On the site. It says that the car is a 6 speed Manual. But the pictures show that it's an automatic. It looks like the old bait and switch. So which is it?? An stick or automatic??I prefer driving stick. Thieves are less likely to steal a stick. Because a lot of people can't drive stick.

I have completed a purchase of a GMC Yukon after viewing it on this website. Great experience with the car dealer also. Communications were excellent. Was able to gather all information for my vehicle to trade and fair pricing for the Yukon I purchased. This is a great web site to buy and sell your cars. Thanks.

I had a question about a specific detail about one of the cars on this website and asked one of the agents who work at the company. The agent couldn't give me the answer I was looking for but said that I would have contact with the dealer and be able to get my answer from them. I believe that this proves great customer service and how even a middle-aged teen can still be treated as an equal person instead of being diffused of their questions and curiosity. Would recommend it to any young person looking for a new/used car to drive.

Okay I like the experience. Very helpful very professional. Great inventory. I look forward to seeing it more. I would recommend it to a friend a family member a spouse coworker. I would like to see the full inventory. I live in Pittsburgh area and I need a reliable vehicle. I'm sure that y'all can help me. Come on man.

I have never had a good experience shopping for vehicles however, this Dealership was outstanding and I HIGHLY recommend that you come and check them out. I am sure you also will be very pleased! I bet you will leave with a quality vehicle too. YOU MUST GO SEE THEM BEFORE YOU PULL THE TRIGGER!

I bought the car but the paperwork took a long time to finish. It seems the computer has some problem. And phone calls kept coming constantly. And the car is not delivered to my house at the time as they promised. Hope they can speed up things a little bit in the future.

I texted with Rezz from CarGurus, and Rezz was great!! Very helpful, went above and beyond to help me get details about a car that I feel like Rezz didn’t necessarily have to get. Rezz went the extra mile, thank you! Rezz let me know about any wait time as well, while they retrieved information for me.

I purchased my car through this website, and dealer with the name Adam ** from Mercedes Benz Stevens Creek in San Jose stole Crystal gear knob from car. I asked Cargurus can I have pictures what they are posted, they are refused to give me pictures. They said it's not my property, car is mine property but pictures with my car on it is not my property, doesn't make sense?! I wouldn't never going to buy from this website again....

It was a very pleasant experience because I would always get quick response so I could get the information that I needed as fast as possible and in general saved my time as well as the chatbot was very easy to handle and asked easy question that you could respond with numbers.

Answers were prompt and to the point. All my questions about the vehicles were given right away. Feel valued and welcoming. I explained my budget and asked if negotiations.. The agent was very nice about it and said he would pass it to the agent who will call me. Also I requested as I live far and don’t have vehicle to drive up to the store location, he said he would see he there’s any options for me to see the vehicle. Yes I will recommend to friends and family.

First time using CarGurus. Was really pleased. Will definitely use them again in the future. They was nice and cared about my needs and concerns and was very professional and attentive to my needs. Was quick and on spot of what I was looking to do. I would recommend them to anyone for their vehicle needs.

The response from customer service was very prompt. They were very polite in the texts! The app is very helpful, I’ve used it several times previously and I will continue using it. There are so many options for searching, it’s almost like custom ordering a vehicle!! This is the choice way to search for new or used vehicles!!!

Really good helper and I really happy with them all so they very honest person so I willy will buy from them 'cause they are very honest person that I can trust them and I'm happy with them. Also I don't know what to say to thank for help me. Thank you.

I didn’t get the name of the person, or bot?, that I dealt with - but I felt very attended to, understood, and appreciated. I honestly feel as if my preferences and requests will be fulfilled tomorrow morning - as I requested. I have used CarGurus in the past and I am sure I will again in the future! I Love CarGurus!

I tried asking questions about a specific car, but they put me with a 3rd party bot that couldn't answer anything. This is a worthless service. If I wanted a number to the dealership I would have Googled it. Please offer more information instead of simply taking mine. This is a scam.

After a few attempts to contact them I called them directly and they said the truck was still there and for sale. I asked the sales associate a couple questions about it and she said she would take better pictures and send a video to me. After a few hours and no further information I called back she then said the truck was sold.

The website isn't longer for private sellers looking for private buyers. That feature was discontinued in summer of 2024, I was told by their associate. Does anyone aware about the alternative, besides AutoTrader?

I really like CarGurus' platform to finding cars and to selling them. It made it really easy. I put in my request for CarGurus, they showed me where to apply, and where you wanna sell your car. It took 10 minutes for them to return my phone call. So, it was really fast. I really liked my experience and I'll use CarGurus again when it's time to buy another car. It seems like it's a solid platform.

I was checking what price CarGurus can give me. The dealership commented on it. Their price was pretty close to what they say online, so I went with them. My experience with their platform was good.

My experience with CarGurus was good and the online process was very easy to do. I put the information in and they gave me a quick quote on my vehicle, which was pretty fair.

CarGurus made it ridiculously easy to move forward with the purchase of this vehicle. It was easy to find what I wanted for less than what I imagined. I recommend going through CarGurus 100%. I got a 2021 Chevy Silverado 1500 custom for only $22,000 and some change. Where else could you find that and only 30 minutes I was set go to test drive my new truck.

The first person I spoke with (bot?) hung up on me. I texted 1 for unsatisfactory contact. Was promised twice by text that the dealer would call me, but no call. Today I finally got a call back from the message I left at the dealer today. Prior to that call I got a lot of texts which did not satisfy my request to have the dealer call me.

Jenalyn is either stupid, cannot speak English, or, both. She could not comprehend that the question is in reference to GARGURUS' “Avg. market price (IMV)” and NOT the dealers pricing of the vehicle. She repeatedly referred to the dealer’s pricing and suggested I contact the dealer to find out how CARGURUS calculate the “Avg. market price (IMV)”. If the IMV is irrespective of the $4,000 EV credit, then your assessment that thee dealers price is $1000 BELOW IMV is WRONG. The cash price is $4000 above their listed price making the list price $3000 ABOVE IMV and NOT a good deal at all.

You'll have to do anything. You are perfect. I like the service. I like the way you work and I like the way things to go. Nice doing business with you. Let me continue and I hope you appreciate that you all stay in business and have a wonderful and a grateful year. Thank you very much Victor **.

Thank you! The service really great! Very kind, helpful and reliable manager, nice people works here. I found here what I want and I exactly recommend this place. The cars amazing, there are a lot of positions which you can choose. There is the best place in state. If you don’t have a car yet you should go here.

I needed to get back with a salesman because in the middle of my conversation my phone croaked. The agent was on it and perfectly bridged the gap. We spoke about the problem and she gathered the pertinent facts to be sure that nothing was left out and relayed those facts to the correct individuals who would transfer this information to Ezo. Thank you for excellent service.

Ms. ** always delivered a great experience. She sold my brother, nieces and sister. Will not buy from anyone else. Thanks Nissan Shreveport. She's been in the business 30 years. Why would you go anywhere else?

They got right back to me but really didn't answer or help me. I was absolutely interested in BUYING this car and it felt like they were blowing me off and didn't want to sell me that car. Now they won't post this because I said negative things. You would think they would want ALL reviews not just the good ones

CarGurus said that the dealer would be getting back with me re the above request for the car guru comparisons and pictures of the vehicle. Well that was a couple of days ago and nothing has materialized. I wasted my time with car gurus trying to find out information on a specific vehicle.

I look for something affordable time after time. It seems like I can't hold on to the vehicle long enough. I've shopped on Cargurus several times. I would still choose Cargurus because I need variety, accessibility, and confidence. I can choose from a reliable selection, with caution. I learn about changing vehicles too much, though. I like something I can own.

After identifying an automobile to purchase, the details of the vehicle were placed in front of me. I was asked about any questions I had about this vehicle. The answer was forthcoming. If the automobile was at a different location, they forwarded my request for me. Efficiency, courtesy, quick response and follow ups were appreciated.

Very informative and guidance was very helpful and appreciated. Definitely was a professional person whom I talked with that showed respect and tried helping me with the vehicle I'm interested in. So the experience I had was everything and more that a person would want to have over the phone and very appreciated I was and I thank you.

Unfortunately it seems they advertise vehicles that are not being sold of their lots... I want to purchase a vehicle today to pick-up this weekend. Disappointed that the inventory presented is not accurate...or available for the customer to purchase. I can be reached at ** and I am requesting a 2022 Dodge Charger Wide-body Scat Pack with under 50k and leather or suede interior.

Wasn’t a lot to choose from. I was looking for a 4x4 leveled Chevy, GMC, or Ford, but if you looking to buy a car or SUV this is definitely the place to look and everybody I spoke with were really professional and were a huge help. I’m still looking through vehicles. They have a tone of different rides on their lots. They have a ride for just about anybody for sure!!!

I was genuinely impressed by how swiftly you responded to my inquiries. Your promptness not only alleviated my concerns but also made the entire process more enjoyable. I am eager to share my positive experience with my friends and family who are currently in the market for a vehicle, as I believe they would greatly benefit from your exceptional service. Thank you once again for your helpful assistance!

I had two offers on my vehicle and the location was why I went wth CarGurus. The overall experience went very smoothly. It was a good experience and I would recommend CarGurus.

CarGurus was interactive and easy to use. Also, they had a better offer. It was a good experience.

The information received on the, Nissan Sports was quite informative. The person was quite friendly and business like. Give me some of the information needed to make my decision to acquire the, Nissan. Inform him that, I'll like to test drive the vehicle if possible when contact is made with the dealer.

I'm in the market for a 2003-2005 M3 Convertible with a manual transmission. While I found I like and began doing my research on the vehicle and noticed couple things aren’t added up. Reached out to the help desk and was provided a ton of support and clarification pointing me in the right direction to give me the opportunity to understand what happened or what mistakes might have happened when publishing the vehicle online

It was a honor talking to your Staffing. ☺️ Was very helpful, kind, and understanding.👏 "Yes" I would let others know about my experiences on my phone conversation with the Staff.. "You" all just keep doing the good job 👏 that "you" all are doing to continue to help the public with their "situations" at their hands...

I’ve found a few cars thru Cargurus… Such a great site to find the vehicle you’re looking for! National wide or local, help with shipping, financing at top rated dealerships! I found this hard to find Nissan Sentra SR-P thru a nationwide search, it was the only one in this color…I’m a huge fan!

I’m kinda lost for words. CarGurus changes the pricing on cars without dealerships' knowledge and they are not clear on financing. I have been denied three times for a loan using your services as the calculation you use is incorrect and I get a loan rate of 27.9% not 18.9%.

Kenneth the representative for CARGURUS got a hold of me and checked if the unit was available and did just that and what an outstanding service he gave me. I’m totally happy… Just have to get the ends met up with the associated dealer which I’ve dealt with when purchasing my Porsche and CARGurus was excellent at delivering that unit and service to me. That’s why when I buy I go CARGURUS… The only way to buy.

I'm highly annoyed by this representative. He claimed he had to place me on a brief hold, in order to speak with the sales team, yet he had no helpful information. On top of that, kept demanding for my contact information, without any details on whether or not they had the vehicle I wanted in the system. 😡

We used them to advertise our vehicles and Cargurus maybe they are the #1 for advertising but they don't worry about the car dealer more than the customers and the way they use to put the value for the vehicle it depends on not accurate platform. We signed with a premium package with them for one year and it didn't work and we tried to contact the customer service to go back to the normal package and they refused to do it so as a car dealer you need them to advertise your inventory but you don't have to pay for extra service because they will charge for something and it is not working good.

Pleasant to work with associates! Kind and helpful. I will recommend CarGurus to my friends when looking to purchase a vehicle. Hard to find pleasant associates to work with these days. Makes the time consuming process much easier. Thank you car gurus for your associates. Melanie **, Selma, Alabama

He was very professional and texts everything to the dealer with any questions I had. I do recommend. All of my questions was sent to the dealer including pics of my trade-in. He also asked for all my info including email, phone number, etc. Anyone that has questions they will answer to the best of their ability. Please don't be scared to ask questions.

Ladies beware! These men are predators. They engage in predatory practices to make sales. The listing for vin number #** was supposed to be a ONE-OWNER vehicle. Pending the receipt of a Carfax (which was promised on the listing) I left a deposit only to receive a Carfax the following day stating that the Car has 2 owners.

I had the best experience with my sales person, Miss Vaneza **. She was a sales representative at H Greg Nissan Kendall. She was very knowledgeable and helpful in my purchase of my new car. I do recommend her to everyone.

I used CarGurus the first time a couple of weeks ago to sell my car and buy a new one. They were very informative and made it really easy to connect with dealerships that I'd be interested in working with. I didn't know how the process was gonna play out, but that was not because there wasn't literature or information for me to read on the CarGurus' site. I was following the prompts. It gave me a list of dealerships and estimated prices for my car that I was selling, like how much they thought the dealership would offer. Then it gave me the options in terms of what I might be interested if I was gonna purchase another car. I did that two days before I ended up going into a dealership and within three days, I had ended up completing the purchase and the sale.

You shouldn't waste my time with posted prices that include all sorts of allowances that aren't going to be available. Dealers that do that turn me off and I quickly lose interest in their vehicles. Kind of borders on "Bait & Switch" don't you think? Actual Cash Selling price should be the price posted.

CarGurus has been very helpful and responsive. I am very pleased with them. They responded to my request in a very timely and professional manner. However my wife and I are not ready to make any decisions about a car purchase at this time. We have decided to wait until the end of the year to trade our 2016 Buick Enclave for a newer vehicle purchase. Thank you for your patience.

I use CarGurus to check prices and look for vehicles whenever I'm looking for them. As long as you have the vehicle and the information that they asked for, getting things going is super easy. For me, it was straightforward. I went to the dealership, and everybody was friendly. The process was relatively in a timely manner. They looked at it and gave me what I feel like was a fair deal. It was a good experience. I already recommended CarGurus to people before.

My experience with CarGurus was good. The process was easy. It took a week to 10 days. I had an appointment, and then I drove to the dealership, and they checked the car. We agreed on the offer. It was excellent. This whole process was very smooth. CarGurus is a professional, nice platform to search for your vehicles. I'll definitely recommend them to my friends in the future.

I sold a Jaguar 2015 to Wyler Toyota thru CarGurus and I didn't have any problem with them. I'd do it again and I'd recommend them. Their website was easy to use and they did everything they were supposed to. They were professional, too. Wyler made me a fair offer, then I got an offer from Carvana for the exact amount that I sold it for. I liked that Jeff Wyler more or less matched the price and wrote me a check. So sometimes you go with the person that's got the money in hand.

I give Car Gurus a Five Star Rating ⭐️⭐️⭐️⭐️⭐️. They are Excellent in the Car Buying Business. They are there to answer any questions that you need to know about purchasing one of their Vehicles. Get Car Gurus!!! THEY ARE EXCELLENT IN THE CAR BUYING BUSINESS!!! I Promise You That You will not be disappointed. The Agent got on the line and made sure that the Automobile that l was interested in was truly the one that l was interested in purchasing.

The search was excellently executed (menu, keystrokes, appearance, etc), accurate regarding finding desired model and features, and very quick. Then, behind the scenes, CarGurus contacted the dealer who called me the next morning and we consummated the remote sale over the phone over the next two days. Could not be happier with an online vehicle search system.

Car Gurus is one of the most professional companies that I have worked with when it comes to trucks. They will answer any question concerning your purchase and if they don’t know they will contact the company and find out. CG will also give you a total history of the vehicle that you are looking to purchase and also they will let you know if the price is reasonable for that vehicle.

Jennelyn was quick and detailed with her responses and follow up in getting me an appointment to look at my potential new vehicle. Was able to not only get precursor information but was guided to immediate follow up for additional information and booking an appointment time. The dealership and site recommended were close to where I am located and getting information ahead of time alleviated some of the stress of car shopping.

I asked a question regarding towing capability and you guys answer my question just fine. Thank you very much also put me in contact with the dealership and the dealership. Call me back or text me and emailed me and thank you very much again. Plus I live in Chicago and the dealership is in New York and it’s a far far away place so I just wanted to make sure I had all the details correctly. Thank you.

Someone helped through text. I am helping family research for a car. I like that details are on the website. You can speak to CarGurus by text, email, and or by phone with the dealer. Great place to compare shop! I appreciate the help from all. Thank you! I highly recommend this place to others. So many cars available to see.

Bianca and Rica gave me outstanding customer service with answers regarding this vehicle. Texting was Awesome. Prompt, fast service and knowledgeable information was shared with me. This was easy and fast service. I would highly recommend this service when looking for vehicles. This was my first experience and I was very satisfied with my experience.

Car Gurus was very helpful and nice and answered all my questions. I have been looking for a car on car gurus for a while now and I finally found what I was looking for the only problem I’ve had was. Finding a dealership that works with them but now that’s all taken care of.

Melissa was patient, and very courteous in connecting me with the dealership selling the vehicle I was interested in potentially buying. She relayed my concerns and who I preferred to specifically engage with regarding the price negotiations that may occur. I can only hope the process of actually purchasing from a dealership can be just as smooth.

The app give you the option to pay the full amount in cash, but most dealers refused to get paid in cash and only accept financed. I spent a lot of time searching for the best deals and l sent my offers but was not contacted by any dealer.

I bought a 2024 Forte and I was very satisfied with my experience. Everybody was helpful and pleasant. I would recommend them to one and all. McGovern Kia of Norwood has THE best selection and the staff is very friendly.

I sold my vehicle through CarGurus, and I had a good experience. I was impressed that they honored the estimate. I was in and out in an hour, and the payment was made in about three and a half weeks. Everything was good. I'd do it again with them if ever.

The three cars that were on Craigslist for all sold. The one they had left was $8,000 more. It said free shipping when they won't ship at all. They wouldn't come down much on the price of the car. So I went to my local dealer and bought one. The local dealer was honest and came down on their price to where I was satisfied with what I got.

I am searching for a RAV 4 XLE Hybrid that I know comes in Lunar Rock exterior color with Ash interior color, but those options do not show up in the search filters. I am finding this very frustrating.

It was a great experience and I enjoyed their person that talked to me. He was very straight up and very informative. I highly recommend car gurus to anyone looking for a car. They have very respectful agents and they get straight to the point. They also guide you through the whole application and what you need to do to get to the car you want.

I shopped on Car Gurus for weeks, Finally found a truck that had no accident an Car Gurus. Said that it was a great deal… I went to Longview, looked at the truck, The truck was a really nice truck and I bought it from Orr GMC. The staff was very friendly and stayed after closing to get the deal done for me!

I would like you to call me to see if there is any problem with the transmission or engine. I would like to make an appointment to go look at it and I would like to know where it is or where I can go see it. I am very interested and would like to finance it. This is my Phone number **.

Well, I found my first time ever dealing with CarGurus, they responded quickly efficiently and knew what they were talking about and as far as recommending CarGurus to my friends, of course, they'll question. I appreciate their help, your time spent and their knowledge of vehicles, thank you CarGurus.

Finally a nice dealership. Bought a car for my daughter. The owner Ari took his time to present the car and get an excellent approval for an 18 years old. Highly recommended. Honest neighborhood dealership. They showed me an Autocheck and detailed the car before delivery. I will be back to buy another car for the family and do the service to all of my cars.