CarGurus Reviews

I contacted the chat support to get details of a truck. Virtual agent connected me to a live agent. The agent answered promptly and made arrangements to connect me with the dealership. The experience was pleasant, and the agent was professional and knowledgeable. I will not hesitate to contact them when I need support next time.

It was very helpful. Everyone should try this out. They're very quick to get back to you. This is a good place to check out especially when you need a vehicle with low payments. I have never had anyone be so quick on responding back. They was very nice on helping out.

I got my car on January 2nd. My temporary tags expired on February 16th. I have yet to Receive my tags! I called Ben ** multiple times and told him I didn’t get my tags, he told me be patience. Then I called him again and he said he did his part and to call dmv and see where my tags are. I called dmv and they said no paperwork was submitted pertaining my 2020 Nissan rouge. I called Ben again and he is now saying he works with a third party. He sends the paperwork to the third party and they haven’t received yet. Here we all in march and I’m driving around illegally! I have to work so I have to drive but it is truly scary and I don’t feel safe. If you could contact me as soon as possible that would be great.

No information - I was left talking to a bot. Waste of time. Now I know to avoid you and str8 to dealer. Waste of my time. It is a misleading function - you aren’t clear that I’m not contacting the dealer directly.

I successfully used CarGurus to recently buy a vehicle. The many filters at your disposal help narrow the search to a workable pool of vehicles. Car Gurus was the only tool I used to find and purchase the exact vehicle I wanted. Desirable vehicles sell quickly, so having a quick working tool is priceless!

Different locations on vehicles selected. Looking forward for a test drive and all pictures are taken in very good quality. Clean and clear. Good condition and better than other apps. Good prices and options, hopefully I've come to a decision soon, easy app to find a motor vehicle. 100% I give it a 10. Thanks. **. Martin **

Mine was a positive experience with Car Gurus. I was in the market for a two-seat, rag top convertible, more fuel efficient than my SUV for a daily commute. Car Gurus displayed a number of types available within a reasonable distance from my home. I investigated further and delved into a particular vehicle (which I eventually purchased). It all started with Car Gurus!

Was exactly how it was described on the website, 10/10. I recommend to everyone I talk to because why wouldn't I. It's literally the perfect way to find the exact car you're looking for. I was very pleased with how easy and how quick it was to search and contact the places that had the cars I was looking at

Oleg and the crew at Auto Locators are some of the best in the business. Cost, Quality & Service are world class. I will be back for another vehicle and have recommended him to others. I had an issue with the truck a few months after purchasing it and Oleg took care of it - what else can you ask for? Thank you, thank you

So easy and user friendly website, the dealer was very willing to accept the price and offer that I had on the website. It made the deal so easy for me and the dealer. I got a 2020 Nissan Versa for a really good and reasonable price. The financing was a breeze. I’d be willing to do this type of shopping again.

I didn’t expect myself to be looking for a car. But, it happened, and CarGurus was the best thing I found while car hunting. It was so easy to see car types I was looking for as well as ones that were nearby. It was invaluable to my car search and allowed me to find a great vehicle.

I exchanged messages for a while with a dealer, they are a little ways away and not a quick trip to visit in person. They were very responsive and I sent an offer. They replied and added $999 for ceramic coating, which was not mentioned in their ad posting on CarGurus. This seems common on Car Gurus postings, sometimes dealers mention extra added charges and sometimes they don't. I stuck to my offer and they eventually accepted it. Haven't picked up the car yet and hope it all goes smoothly.

I wanted to pay cash. Because CarGurus is a broker, I had to set up financing to get the dealer paid and the car shipped. The shipping went fine, and the vehicle was in perfect condition. The problem was that it took the dealership (Crestmont in Cleveland) and the financial group (Westlake financial in California) 3 months from the time the vehicle was fully paid off to get me the title. I will not use CarGurus again.

CarGurus permits dealerships to prudently post a price online and the day of the transaction with the with the buyer, dealership changes the price to 4,000 more. Notified CarGurus and nothing was done about it.... My next step is to notify Capital One in writing with the receipts and the text and chat history to validate my claim.

It took me about a month and a half but finally got what I wanted. The only thing I wished I had done was use CarGurus and got pre-approved for a loan missed out on a few vehicles I was interested in. Was really fun. Met a lot of interesting sales reps. And I will keep using CarGurus. Very pleased.

I found my first Mercedes-Benz thru CarGurus and now I am hoping to buy my second car through them. CarGurus make buying so easy. I went through a lot of different websites try to find a car that just what I wanted and a real good friend of mine told me about CarGurus. He and his family has bought vehicles through CarGurus in the past so I went to the site and the next day I was literally driving my like-new car home. Thank you, CarGurus.

Aaron was very helpful in helping me getting information on a car I was interested in. He referred me on how to setup and find out the payment cost of shipping and getting an estimate on how much the car would be. Was helpful and nice. Well deserved 5 star review.

I had a great conversation, and everything was resolved within 2 minutes. There is so much information on the website that I can not define it; however, I can finally find the chatting option, which doesn't require any disruption during the night. The AI agent was very good at helping find the resolution and helping me connect with the agent by tomorrow.

I reached out about a van and they responded quickly and efficiently without a long hauled out process. They got a agent in contact with me and that was the end. I should know more tomorrow about the van. May God richly bless you if you read this. John 3:16 KJB

It was not good. I didn't have no contact. No one never called me. I put in my income and the car was just 4000.00 and I was and still trying to get call back. So is there anyone going to call me back? There is 2 vehicles that I was interested in and once I put a thousand down on the vehicle that will take the price down to 3000 and I've already have my insurance on stand by. So I'm looking forward to hearing from you soon.

Waiting for a agent to make appointment so everything fine until then. Next will be test driving it. Take it for a good quality test drive. Make a fair and efficient purchase. Start a safe ride home. Thank you so much. Thank you for allowing this opportunity. Very much appreciating your participation and assist here and in future encounters. Later probably a full size pick up. A motorbike. Some service oil changes and other help.

This is the first time that I called Carlos and I had a pleasant experience. The messages yet I received a very detailed for me. Tthey answered as much as they could and I appreciate that. I will be calling back to discuss this 20-22 escape. Have a good day.

Your app was awesome in providing info about each vehicle, and helping to get in touch with the dealers. A couple of dealers were using the vehicles for personal use. They were dirty inside and out. One of the trucks I went to test drive had to be jump started. Awful customer service.

CarGurus runs an amazing free service, website, and mobile app that makes searching for a car so much easier. I will never shop or even search for a car again without utilizing CarGurus. Their services can help you with availability, pricing, location, and other vehicle details all in one place. Thank you for all that you do!

With this website I'm able to cover a bigger area from the comfort of my home instead of spending all day driving from dealership to dealership. And there's an agent available to help me any questions, making my search easier, and, putting me in contact with the dealership. What could take me weeks of endless searching can be knocked down to just a few days.

Carguru app is the most easy and user friendly of all the app that I used so far. Very informative and the chat with AI and then Live agent were so smoothly done as well. Keep up the good support for your customers. Would recommend your app anytime. Thank you for your support.

Serves close to no purpose at all, the site already has my profile & specific details, but I need to reenter them? For what? Just for someone to reach out? I could do that myself. what is the actual point if I have a question about the product that the "assistant" can't even answer.

AI bots run this dealership site. “Rick” either doesn’t exist or doesn’t care. I tried to buy the car but there no people to answer the phone or respond. Invest in Carvana everyone because salespeople in cars are useless.

I used CarGurus to sell my 2014 Jeep Grand Cherokee after getting a new car. The service was okay. It was really quick and prompt.

I got a ride to this dealership an hr away. I realize that you provide an estimate of monthly payments but why ask for credit score and down payment if it’s only going to double at the dealership who blamed it on CarGurus. I feel like Apex AutoSales need not be a part of your listing. At least put no info or whatever. CarGurus estimate was 6495/575dp/182 mo… When I got there it was actually 6495/1200dp/391 mo. That’s NOWHERE NEAR What's estimated. I very promptly left and then had to wait for a ride back!!!

By far the most arrogant and unprofessional automobile advertising company on the planet, I wish I could give them 0 star. They have horrible customer service, they don't even know the meaning of customer service!

I've known of CarGurus for quite a long time. Once we agreed on the price, I went to drop it off, they did an inspection within like 15 minutes, and then within another 20 to 25 minutes, I was out of there. I liked the price offered. It was pretty simple. The easier everything is to do, the better it is. It was good.

Way too much back and forth texts when I simply asked for someone to call. Made for an unpleasant experience. Just stop. This is another part of my life that I can't be bothered with. Too much phony baloney garbage.

I talked with Phil the Service Representative and he was a huge help and got me in touch with the dealer. He was super chill, and answered all my questions in a timely manner. I appreciated his time and Car Gurus is awesome. They have a great selection of vehicles. Thank you. I'm hoping to find my dream car on this site.

I went through your website to get pre-qualified and credit ran pre-approved by Westlake only to be told that it's not a real approval, and now I have to go to the deal to do another "real" application. This is a false advertisement and fraud. I REALLY HATE HAVING MY TIME WASTED.

I had some questions about 2 vehicles I had in mind and needed to get assisted with it. The service went smoothly and very easy. The dealership was closed but they will get back to me as soon as possible. I really hope they can help me with what I need.

Right out the gate they were how would I describe it well kinda like family. They really took their time answering my questions. I really wish I knew who it was I was texting but whoever that person was deserves a raise for sure!! ;) Just sayin!! This place is Fire people. They got great deals on newer vehicles. If you love your mom you can trust she’s in safe hands at all state insurance. Was also a breeze. Thanks a million. I really hope my deal works out as well as yours. Cheers!!

I contacted Cargurus to help me check availability and schedule a test drive. They were very patient with me and helped me with everything I needed. They made sure to get in contact with the car shops that I was interested in and got back to me with answers.

The only reason I gave one last star is because no one is there to talk to me about the car that I'm interested in. But something did respond to me I don't know if it's an AI with a name for a person with the name who doesn't really know that much about the car as the dealer does. But I appreciate what text messages I did get. Thank you.

Poor service. Couldn't answer question without being a sales lead. That's ok. I don't need your bad service. I can buy on my own without giving my name and info to everyone. Lousy experience. Why can't you answer a simple question and be easy to do business with? You lost a sale. Even your feedback site sucks.

Car Gurus really SUCK! Search engine is horrible, can't find what I'm looking for... What good is it? Useless Website...I looked for a Ford Mustang but coming up all junk or extremely expensive ones.

I was about to buy a 2017 corvette from Corvette Warehouse in Dallas. I had emailed a sales representative, Jeremy, today asking questions about the car. When I showed up to dealership, they told me the car had sold days ago.

The person was very, very, very patient with me and totally explained everything to me to help me out with things I did not understand and it's going to help me get a hold of the dealership that I requested information to and put a deal on of a deal offer. It was just great. She did so much for me. Thank you.

2002 c230 I would like to trade my ninja 650 2025! My back and knee isn’t allowing to ride any more so I would like to trade my motorcycle for one of your vehicles equally valuable or less! I’m a available all week so you can go ahead and contact me whenever you’re ready to make some type of do and thank you.

This is my go to app when shopping for a vehicle. I don’t make a move without it. You have to have the information it provides to make a deal. I have bought my last 7 cars with CarGurus and I recommend it to anyone who’s buying a car, new or used.

Promptly responded to my request and was very thorough. Initially, I thought I was this clicking on the link. They honored my request to not call, just text or send an email. I like the fact that you don't have to get hounded by sales representatives calls and just communicate via text.

I wish I was able to do zero stars! This company and the dealership is misleading and completely lied about the vehicle I was trying to get. On the deal that they sent me said nothing about I wasn't approved! I found out after I called and wanted to know what was going on. The dealership on the other hand was horrible at first, wouldn't answer the phone or even get back to me via email or text. Until I left a bad feedback. Then you would have thought I told them that I wanted to buy the whole parking lot of cars.. I won't be using car gurus ever. I hope someone reads this and thinks twice before using this company.

Service was excellent, the help and every part of the process. I recommend it 100%. If you’re one of those people trying to get a car but low budget Car Gurus got your back. Take a step closer to your dream car today. Don’t wait!! You got this

I have never used CarGurus before. I gave Bianca a 4 star because I am waiting to see if this works out. She was helpful and knowledgeable, so that's a plus. If this program works, I will recommend, absolutely! And I will be extremely excited if it does because I am excited about the car.

Unfortunately the online prices do not at all match dealer prices when you arrive. Prices are very much inflated once you arrive to view a vehicle and attach on additional fees. If not they tell you the vehicle is no longer available yet. You continue to see it on the website.

Yes I would like to offer $12,500 for the 135i package on the website says it’s in Hickory NC? Can you please finance $11,500. I’m putting a $1000 dollars down on it and I want to do 18% for 60 months! Thank you and please let me know if you can do this deal???

Support is prompt and friendly, VERY friendly... And very chatty too... I was only curious as to the availability of a certain car - the situation certainly wasn't as dire as it was being treated... Don't get me wrong - I greatly Appreciate the concern of course and I'm sure it would've been reassuring had I been in distress... But I wasn't.

Highly Recommend CarGurus. Always helpful & Nice. Great prices & Great selections. Sends precisely what you're interest in. Greatest communications & pleasantly helpful. Reliable information, great feedback & gets all information needed. Caring, consistent great customer service. Greatest & Resourceful. Very Thankful for caring helpful company. Will always Highly Recommend CarGurus.

CarGurus is a great place to locate and buy your vehicle. If you don’t want to drive a far distance then just let them deliver it. They take all the trouble out of buying a vehicle. Special. That what they are and that’s what they do. Especially for you. THE CIDNT IS NUMBER ONE!!

Questions were answered and quick response as well. Phil was easy to work with. And he reached out to the dealer for me. It made the process super easy. He even sent me the car fax without me even asking which was really nice. Buying a new vehicle is stressful but the chat made it quick to inquire about this vehicle.

This review is for customer service text chat. My Experience was mostly positive. Initial contact was confusing because I wasn’t sure if I was talking to a computer or a person. The wait time was very long; so long in fact I didn’t realize that I was still waiting. The representative was helpful, but ended our conversation while I was in the middle of chatting with her. Overall, I probably would use the service again.

I didn't enjoy talking or should I say texting? Everything was accurate except for some information which I understand you didn't have. Also, you answered right back and I appreciate. Thanks for your time in this matter. I wanna give thumbs up and kudos to everyone that helped me. I'm really waiting to see what goes on in the next stage of buying this truck.

If you’re a dealership, stay away from this company. Sleazy is a pretty accurate term. They give you a price and tell you that it won’t increase. But sure enough they raise it substantially. I cancelled and then they posted my inventory a few months later without my permission. This led to leads that we couldn’t reach the clients that supposedly messaged us. There is a strong chance that this was a ploy to try and get me to pay their inflated price.

Do not buy on Cargurus if don’t have to. The SUV I picked out had the price and said delivery is included. I live 3 1/2 hours away from this dealer so I opted to have it delivered. So once I worked out the deal with the dealer and I had financing ready to going I said to the sales rep when would I expect delivery. There was a long pause and the nice lady from the dealer said they do not deliver. I would have to show up in person. I said cargurus is advertising this vehicle as being delivered and she said I would have to take that up with cargurus. Needless to say I didn’t accept the deal. I should have went with Carvana.

It's been ok so far. Still looking around for that right pick-up truck. Maybe I'll find one within my price range. My price range is between 5,000 dollars and 10,000. Any help will be great. If possible have an agent contact me by the end of the day today or maybe by tomorrow morning.

The response that I had received from the person was quick and helpful. I was able to understand what was next and the person helped me get in contact with the dealership. The replies to my various questions were also quick. I felt like I was cared for especially since this is one of my first times getting a car.

Positive experience with Car Gurus. Answered my questions in a timely manner. Very up-front. Helpful with getting me connected to the dealership that is selling the vehicle I am interested in. Website pictures and description were informational.

I am not always happy with the app as it tends to show the same vehicle more than once while scrolling but when I decided to text a dealership and it had me text thru the Car Gurus automated system I was really impressed by how user friendly it is. The responses didn't take too long and for the question I had it actually responded accordingly even though it wasn't a preset question. It also shot me over to a live customer service representative right away. I was blown away by this as most company's don't have many live agents and people are left to argue with bots. So very, very nice touch. It's nice to see that this company understands the importance of communication and real customer service. Dealers and buyers alike get a great experience. And the guy who helped me was very warm and helpful even thru a text. So just wanted to say awesome job to everyone in all departments of your company. Well executed.

I was blind in for over 14 years. I had to sell everything I owned. Boat. jeep. Motorcycle. Sporttrac. I had surgery. Now I have my dl and I ride a Harley davidson. Thank you for all of your help. You guys helped me in more ways than you know.

Recently I was looking for a mini van and found one with the specifications I was looking for. What a surprise when I got to the dealer: since the vehicle was used, it was not possible to finance it. The dealer was charging fees that CarGurus had not published. The vehicle description said it was AWD, but after I had already bought it, I realized it was FWD. This is not the first time I have used this site to search for a vehicle, but due to this incident, I doubt I will use it again.

My chat was quickly directed by the virtual assistant to the necessary person. The wait time was actually less than the estimated 5 minutes. Then the real person who responded answered my questions and gave me options in the form of links. Jeffrey was very polite and efficient. He also contacted the dealer to get back to me.

It was terrible. Nothing got accomplished. I will not refer your company to anyone, good luck. I must have written at least 7 times. No one could find the car then said it was a computer malfunction, really?. There's got to be an easier way to talk with you all to find the vehicle.

The website is easy to navigate and chatting with an agent was quick. The prices that are listed for the vehicle (Hyundai Kona SEL) that I want is way less than the MSRP, so listed as a great price. We'll see if the dealership accepts the offer that I made. I will update my review once the negotiations with the dealership are complete. My spouse used CarGurus to purchase his vehicle and the transaction with the dealership was easy, his vehicle was previously owned and the vehicle that I'm hoping to purchase will be new.

I needed to sell my car fast because we moved out of the country and I couldn’t take it with me. I looked at Carvana, but my friend sold his at the same time through CarGurus, so I just went through there as well.

My experience with CarGurus was good. It's easy. I recommend it. The website was easy to use. I just downloaded the app and put my VIN, and they gave me the first offer. I went there, sold it. It was great.

The man I spoke to was very helpful. He helped me decide if the car I was looking at was a good car for me. I was very happy with the customer service provided. It was a beautiful car with great detailing. The previous owner took great care in maintaining this car. However, I decided not to pursue purchasing the car. I think there is someone else out there that is more capable of purchasing that type of car.

Aaron was very responsive. Great to talk to a human! He seemed knowledgeable and willing to answer all my questions. Hopefully with his guidance I’ll be able to find the perfect vehicle for our family. Looking forward to speaking with the person Aaron has recommended for me. I’m grateful for Cargurus and the information they provide.

Because I've looked around for a nice vehicle and I think I have found the car I've been looking for. I seen the perfect ride and if anyone ask me where can they find a car I would say CarGuru's car lot. I'm really ready to leave the car lot driving one them. I've looked inside and out and I love it. CarGurus is a great car lot.

Excellent experience. The agents were very polite and helpful. I would recommend CarGurus to any of my friends looking for cars. I often receive your emails and review them with interest. I believe I found 2 cars with your help that may fit my budget and my needs. CarGurus got in touch with the dealers and one of them sent an email already. I believe I will receive phone calls tomorrow. Thank you so much for your help.

I just wanted to say thank you for taking time to help, and it is very helpful for me that I can shop and shop without having to travel around this country, I can't see anything that shows all things that you are looking for without leaving the comfort of your own home.

Ezore was great! Very polite and wanted to make sure all of my questions were answered. I felt really confident about discussing my car buying options. I look forward to it. CarGurus has a wonderful of Honda’s which I absolutely adore. I can’t wait to complete my Honda purchase wherever it may be at but I know that I am going to use CarGurus to help me with the process.

I am actively searching for a vehicle to purchase simply following the prompts on Carguru but apparently someone feels like I'm wasting their time, because they pointed out that I have reached out about 3 different vehicles. Your system is set up to sent text messages regarding vehicles that the consumer is interested in. Sorry to have bothered your staff so much. Perhaps you can have a person who is interested in selling cars, and who doesn't mind helping me through the process, to contact me to coordinate a time for test driving.

I feel mislead because I thought everything was done through drive time and they would deliver the car to me. Their advertising is not honored. I’m a first time buyer so I went with their company. Gerry Wood wouldn’t ever consider me because I’m a first time buyer. How do you get credit when people want a chance to show people you can honor their contract!

CarGurus was like a one-stop shop and it gave me several quotes. It eliminated a lot of this pricing out through other dealerships. Their platform was seamless. I just put the information in and it spits out four or five estimates and you just choose the one you wanna go with or check with.

I’ve posted on CarGurus before, and I had success, but now it's been kind of bad. The entire platform is not the same now. They're working for the dealerships, offering me less money for my vehicles now, so I'm not happy with that. They will buy my same vehicle from me for cheap and then put it on the lot for four grand more.

Agent was very helpful with and prompt with responding to my questions. Can't wait to purchase vehicle. Website is very helpful and detailed and is also easy to navigate through. Lot of nice vehicles. Good prices. No hassle. Better than all the other car sites I've been on. Thanks again.

Quick and easy. Chat was useful and straight to the point. I inquired about a particular vehicle and was provided with availability and advised the dealer would contact me. There was no superfluous interaction. IN other words, I wasn't inundated with pointless or irrelevant questions.

When I was trying to get info of a car suddenly disappeared the vehicle I was looking and couldn't find it anymore, and the page refresh by itself, initially it was giving me all info right when it just start asking for a 8-9 digit number to identify the car and when I went back it was a total different list of Tahoes.

Was able to answer my questions about the vehicle I was looking at on the CarGurus auto list, will definitely recommend it to my family and friends! They have a lot of different car brands and from small gas sipper cars to diesel big trucks or SUV, they have something for everyone, check them out!🇺🇸🦅

Yes they took care of me right. My problem I can't hear a conversation in so I rather use email. But finally a service rep took all my information thaT was needed. I live Youngtown so I will have drive to Tucson tomorrow then that is really a good buy. Also it has low mileage and it's a 4 wheel drive. I been looking for almost 6 months. Finally I found something I like. It has been taken care by the last owner cause real good shape. A new is really expensive. This been new to.me.

The only thing I did not like was the dealership didn't get back to me in the few hours that they were still open before closing so I called them and they didn't seem very helpful to me so I just going to pass on the vehicle I was thinking about trying to purchase.

We bought a Honda Odyssey from a dealership in New Jersey through CarGurus and I will NEVER do it again. I was nervous as it was to order something offline, without driving it first. But Larry our dealer did everything I asked him by taking pictures and recordings of the van. Due to the weather, I understood that it shipped out late. But instead of it taking 2 days to get to me, it took a week. My “tracking app” NEVER worked, so I never knew where my vehicle was. The shipping company never communicated with me first, when I would reach out to them my delivery date or time would change. I was trying to make it easier for them to meet me at Walmart, because I live down a narrow street.

I used CarGurus to sell a car. The online portion of the process was easy, and overall communication through the platform was fine. However, I was not happy with the car dealership and the way they handled the situation. At the beginning, they offered me a certain price online, but when I brought the vehicle to their dealership, they put it on a computer and showed me a printout claiming there were things that were wrong with the car, so they reduced their offer. The car was my 90-year-old mother’s vehicle with only 40,000 miles on it. I needed to sell it because I didn’t want her driving anymore, so I agreed to the lower offer. The car was sold the very next day, even though they had said it had all these problems. It felt like it was all a ruse to reduce the price.

When CarGurus gave us a bid for my Cadillac, it was higher. They showed online around $7,425. But when I got to a Ford place, it was $2,500 less than what they showed on the system. They only gave me $5,000, which I thought was pretty low.

We got the best deal when we sold our vehicle through CarGurus. They had great customer service, and our sales rep, Kate, was excellent. We started everything online, negotiated a deal, and then followed up at the dealership location. I would do it again for sure and would definitely recommend them.

It was a pleasure. Truly wonderful team and fast replies. I was able to have my problem solve the text. If you are a person who doesn’t like to talk on the phone this live chat is for you! They also provided websites and links that help you calculate everything!

Not very helpful. Will try another company. Keep giving me the runaround not really answering questions or have to keep sending the same message. I thought this was supposed to yo be simple and easy. This is ridiculous and very disappointing.

CarGurus is very convenient and easy to use. The customer service people text you back in a very timely manner. And it was excellent service. They really know how to make selling cars a simple business.. I would definitely recommend them to any one of my friends or family. Is a great experience.

Sam at Auto Galaxy absolutely deserves five stars. Easy to work with and seems honest. He is definitely not your typical pushy salesman. Very straightforward about the vehicles on the lot. Would definitely recommend to anyone looking for a used vehicle. Go check them out today! You won’t be disappointed!

Contacted customer service about the 2019 Infiniti QX60. Was very friendly. Prompt getting back with you. Will be looking forward to do business with CarGurus. My plan is to purchase this car from this company, I'm very confident about doing business with these people because I, can see that they seem very helpful and forth coming.

I appreciate that Alyssa from CarGurus stepped in to help me. Now I am waiting for the dealer to contact me. It is great to have a live person to chat. Is good to have Artificial Intelligence but not always can understand the customer’s thoughts. May God bless you and give you a blessed weekend.

They’re always available to answer my questions about a particular vehicle that I see I’m interested about! Thank you for great customer service services! I see several beautiful vehicles that’s I’m interested in near me! I’m looking for a vehicle under $5000 that I want to pay cash! Please send more under $5000 vehicles that you would think that I would be interested in, and thank you all for everything! ❤️

All the cars listed got problems. Unsubscribe me please. They buy cars from auctions. Sell it to us to fix. DON'T WASTE YOUR TIME OR MONEY. Car broke down before I got my plates and needed major work done.

I had no clue what CarGurus is all about to me. If you're looking for a new or used vehicle make model year they have it. If not they will find it. Everyone on the same page just knowing all the dealership to locate a vehicle for a customer if they didn't have that special vehicle in their lot.

I've seen 4 cars so far from this site (2 at 1 place). And every one has lied about the cars to some degree. 1st car was at Bloomfield Hyundai and was a WRX STI that had no catalytic converters and was leaking oil. Also I put a 1000 dollar deposit down to think it through, 2 weeks later they sold the car and still have not gotten my deposit back. Second was GMC dealer in Randolph, they claimed the wrx sti there was stock and was not. 3rd the CARAFX had the car as a total loss that they were trying to change. Your website is solid but the dealers do whatever they can to get you there.

Phil helped me today and this was one of the easiest experiences dealing with an online chat that I’ve had. I felt like I was being assisted quickly and that all information I needed to get to the dealer was provided. I would definitely recommend using Car Gurus to search for your next vehicle. It was extremely easy and organized.

After a week shopping at at least 5 Hyundai dealers in LA market -'z. All have 3 to 5 affed items to the Gurus leading quotes!! I find this now..quite annoying & problematic and near to False advertising! I intend to report this to Hyundai new President and regional offices in Fountain Valley, CA. Very misleading pricing- so I will be using Amazon direct pricing for my New car!

Your platform empowers fraudulent dealers. I am sure you are so proud! Just rip off the poor folks, it's ok. Seriously these listings are not the least bit trustworthy and clearly are not corroborated by third party verification. I seriously feel bad for anyone using this platform. Buying a used car is reality for many many of us but where is the scrutiny!

I sold a 2024 Honda CR-V through CarGurus. I was looking online to sell it because I want to stop my finances. When I got to Victory Motors Autos STD, I showed them my car and they gave me an offer. It was the best offer than any other place. They gave me less than what I originally saw on the website, but that's fine. I know the market value and it was better than the dealership from where I bought my car. The CarGurus website was really useful, too.

Very helpful, very understanding and very easy to talk to as well I’m in the process of getting me a new car and I had a lot of questions and they were kind to me and walked me through each step that I have to go through and are doing there best to help me get a car.

Great search engine for preowned vehicles. A dealer I bought from was awesome. Scot was the bomb. Paperwork was fast and easy also. I believe Diane was in charge of that. She did the title, transfer the paperwork, printed a temporary tag. I would say within no more than 15 minutes I was done and out of there. I will plan to shop there again for another vehicle at some point in time, I will refer my friends and family there also.

Den was very nice and responsive to my questions regarding two cars, a Nissan Rogue and GMC Acadia. He even made it clear which car was from which dealership so that I knew when I got a call/email. My only complaint is I had to send a text twice to get an agent but I don’t mind waiting for a response!! Thank you Den for helping me out!

I wanted to know if a car was available for purchase or not and as soon as I ask about it, CarGurus sent me a text message immediately with an answer. Thank you so much Car Gurus for your prompt attention. It's really nice to have someone answer me in such a fast manner... Most companies never answer, at least that's my experience. Thank you; Kathy **

Detailed information on search of specific vehicles, pleased that out of state vehicle information was easy to obtain, would prefer more total detailed photo coverage of all vehicles listed and shown, especially vehicle's I'm interested in that are states away from me, with me being specific and having high expectations of my choice of vehicles I expect an exceptional amount of information and detail about all vehicles I'm interested in, with anyone searching for an expensive purchase all details of the vehicle's in question should have extremely intensive photos taken so no physical area of vehicle question is overlooked.

Thank you for reaching out to the dealership for me. I appreciate that he said I could reach out if I had any further questions and I hope to hear from the dealership as well. Thank you for your help! I hope to work with you again in the future.

Tried to work out a trade. Phil told me he'd call back. Guess it didn't work out, so I didn't deserve a return call. This afternoon I was TOLD to answer my phone. Really??? Not knowing I'm getting a large sum of money in 2 months and would have paid it off. I definitely will take my business elsewhere...

Bought car at CarGurus Pinebrook. Rene was great. Car shopping felt seamless. Would recommend to purchase a car here from him. I would refer my friends and family purchased my Lexus which I was really looking for.

CarGurus was one of the best ones to get more profit than the other platforms. It’s a little bit out of date sometimes compared to other platforms, but it still looks good. The dealership has nice friendly people over there. I told them about my car, they took a quick look and came up with the offer. For some reason, the offer was a little bit lower to the one that was generated on CarGurus' website. So, I asked them about it, and they showed me a report regarding a similar car and similar mileage as mine with the same offer, and they told me they couldn’t go higher than that. Other than that, it looks really good right now.

It's very easy to apply for a loan like this company. Great online services and they do credit check online. Best company gets a five-star reveal with me. Looking for available SUV for Long Island I only have much to month cash for a vehicle. I want to fix income of a salon and husband to support. Cut down payment and low payment plan available.

I live several miles from the seller of the car I'm interested in ... The CHAT FEATURE WITH CG IS AWESOME!!! Getting all the information I need before traveling!!! Didn't take much effort. Seller called me within 20 minutes and definitely a great follow up conversation. Definitely will use CG in the future.

I had a great experience with Cargurus. They answered all my questions clearly and answered very fast. I DEFINITELY will be looking on cargurus even more for cars because they have really great and affordable deals and they are very helpful. The car I was looking at was a Hyundai coupe and it was very nice for a nice price by the way.

CarGurus chat was so quick and easy to use. With the chat function, I could request information about a car I am interested in from the dealer in under a minute just by clicking what I wanted from some predetermined options. The site is easy to use and so convenient! Thank you so much.

Info supplied was very helpful before test driving. Instant connection with seller. Getting final description of the condition of jeep made my decision to visit seller and test drive vehicle. All positive making my search much easier. It also gave me a good selection to compare and feel confident that I was getting a fair deal.

Haven’t seen the car yet. Feel it’s overpriced but may be worth negotiating. Most of the car guru pictures don’t show the shock mount sills and usual rust spots. Also please let us know if there’s a carfax. It would have been nice to see the top up also. I definitely like the car but think it’s 2000 over priced. They also didn’t discuss what prep work they did with the car.

I’ve bought three cars through your site in the past. It seems as if dealers are playing the system and putting prices that don’t reflect the total. I looked at two different vans and was told there was a $2000 additional cost. It’s sad because it seemed at one time that your app broke the code. Other sites are using technology that shows the original window sticker. I wish you guys could do that too.

Avoid this place! Purchased a 2019 expedition with 87k on 1/15/2025. On 2/13/2025 the transmission failed! We have not had the vehicle long enough for this to be our problem. I reached out several times to our contact Jay ** and no response. So sad....

When ad did not have proper details, Since it was a new listing, a human being responded after the initial text questions. Response was quick and very clear. Great online vehicle shopping tool. Rep was very friendly and outgoing... Which you mostly get the bare basic one answer. Thanks. JE from MARYLAND.

Let me begin by saying Cargurus deal summary is nowhere near being honored by the dealership finance dept. That's just a way to reel you in like fish. Then hook you in with a deal that is nowhere close to what the deal summary is. On top of that they want you to come, spend lots of unnecessary hours at the dealership.. Pretty much they get you all happy and excited only to turn your happiness into sadness and having to walk away dissatisfied and sad.

On the site. It says that the car is a 6 speed Manual. But the pictures show that it's an automatic. It looks like the old bait and switch. So which is it?? An stick or automatic??I prefer driving stick. Thieves are less likely to steal a stick. Because a lot of people can't drive stick.

I have completed a purchase of a GMC Yukon after viewing it on this website. Great experience with the car dealer also. Communications were excellent. Was able to gather all information for my vehicle to trade and fair pricing for the Yukon I purchased. This is a great web site to buy and sell your cars. Thanks.

I had a question about a specific detail about one of the cars on this website and asked one of the agents who work at the company. The agent couldn't give me the answer I was looking for but said that I would have contact with the dealer and be able to get my answer from them. I believe that this proves great customer service and how even a middle-aged teen can still be treated as an equal person instead of being diffused of their questions and curiosity. Would recommend it to any young person looking for a new/used car to drive.

Okay I like the experience. Very helpful very professional. Great inventory. I look forward to seeing it more. I would recommend it to a friend a family member a spouse coworker. I would like to see the full inventory. I live in Pittsburgh area and I need a reliable vehicle. I'm sure that y'all can help me. Come on man.

I have never had a good experience shopping for vehicles however, this Dealership was outstanding and I HIGHLY recommend that you come and check them out. I am sure you also will be very pleased! I bet you will leave with a quality vehicle too. YOU MUST GO SEE THEM BEFORE YOU PULL THE TRIGGER!

I bought the car but the paperwork took a long time to finish. It seems the computer has some problem. And phone calls kept coming constantly. And the car is not delivered to my house at the time as they promised. Hope they can speed up things a little bit in the future.

I texted with Rezz from CarGurus, and Rezz was great!! Very helpful, went above and beyond to help me get details about a car that I feel like Rezz didn’t necessarily have to get. Rezz went the extra mile, thank you! Rezz let me know about any wait time as well, while they retrieved information for me.

I purchased my car through this website, and dealer with the name Adam ** from Mercedes Benz Stevens Creek in San Jose stole Crystal gear knob from car. I asked Cargurus can I have pictures what they are posted, they are refused to give me pictures. They said it's not my property, car is mine property but pictures with my car on it is not my property, doesn't make sense?! I wouldn't never going to buy from this website again....

It was a very pleasant experience because I would always get quick response so I could get the information that I needed as fast as possible and in general saved my time as well as the chatbot was very easy to handle and asked easy question that you could respond with numbers.

Answers were prompt and to the point. All my questions about the vehicles were given right away. Feel valued and welcoming. I explained my budget and asked if negotiations.. The agent was very nice about it and said he would pass it to the agent who will call me. Also I requested as I live far and don’t have vehicle to drive up to the store location, he said he would see he there’s any options for me to see the vehicle. Yes I will recommend to friends and family.

First time using CarGurus. Was really pleased. Will definitely use them again in the future. They was nice and cared about my needs and concerns and was very professional and attentive to my needs. Was quick and on spot of what I was looking to do. I would recommend them to anyone for their vehicle needs.

The response from customer service was very prompt. They were very polite in the texts! The app is very helpful, I’ve used it several times previously and I will continue using it. There are so many options for searching, it’s almost like custom ordering a vehicle!! This is the choice way to search for new or used vehicles!!!

Really good helper and I really happy with them all so they very honest person so I willy will buy from them 'cause they are very honest person that I can trust them and I'm happy with them. Also I don't know what to say to thank for help me. Thank you.

I didn’t get the name of the person, or bot?, that I dealt with - but I felt very attended to, understood, and appreciated. I honestly feel as if my preferences and requests will be fulfilled tomorrow morning - as I requested. I have used CarGurus in the past and I am sure I will again in the future! I Love CarGurus!

I tried asking questions about a specific car, but they put me with a 3rd party bot that couldn't answer anything. This is a worthless service. If I wanted a number to the dealership I would have Googled it. Please offer more information instead of simply taking mine. This is a scam.

After a few attempts to contact them I called them directly and they said the truck was still there and for sale. I asked the sales associate a couple questions about it and she said she would take better pictures and send a video to me. After a few hours and no further information I called back she then said the truck was sold.

The website isn't longer for private sellers looking for private buyers. That feature was discontinued in summer of 2024, I was told by their associate. Does anyone aware about the alternative, besides AutoTrader?

I really do like CarGurus' platform for finding cars and for selling them. It actually made it really easy. I put in my request through CarGurus and they showed me where to apply to sell my car. It took about 10 minutes for them to return my phone call, so it was really fast. My interaction with the dealership was good.

I was aware of CarGurus and was checking what price they can give me. The dealership commented on it and their price was close to what they say online. I had a good experience with CarGurus’ platform and I spent around 30 minutes on it. The dealership side could have been improved, through.They did my payment partially and I'm still owed about $500 more. They said I would receive at the completion of title, but I haven't received it so far. That is one bad experience I have.

Our experience with CarGurus was fun and pleasant. I put the information in online which was very easy to do. It only took me three minutes to do this. Then they gave me a quick note on my vehicle, which was fair. Overall, it was a fun and pleasant experience.

CarGurus made it ridiculously easy to move forward with the purchase of this vehicle. It was easy to find what I wanted for less than what I imagined. I recommend going through CarGurus 100%. I got a 2021 Chevy Silverado 1500 custom for only $22,000 and some change. Where else could you find that and only 30 minutes I was set go to test drive my new truck.

The first person I spoke with (bot?) hung up on me. I texted 1 for unsatisfactory contact. Was promised twice by text that the dealer would call me, but no call. Today I finally got a call back from the message I left at the dealer today. Prior to that call I got a lot of texts which did not satisfy my request to have the dealer call me.

Jenalyn is either stupid, cannot speak English, or, both. She could not comprehend that the question is in reference to GARGURUS' “Avg. market price (IMV)” and NOT the dealers pricing of the vehicle. She repeatedly referred to the dealer’s pricing and suggested I contact the dealer to find out how CARGURUS calculate the “Avg. market price (IMV)”. If the IMV is irrespective of the $4,000 EV credit, then your assessment that thee dealers price is $1000 BELOW IMV is WRONG. The cash price is $4000 above their listed price making the list price $3000 ABOVE IMV and NOT a good deal at all.

You'll have to do anything. You are perfect. I like the service. I like the way you work and I like the way things to go. Nice doing business with you. Let me continue and I hope you appreciate that you all stay in business and have a wonderful and a grateful year. Thank you very much Victor **.

Thank you! The service really great! Very kind, helpful and reliable manager, nice people works here. I found here what I want and I exactly recommend this place. The cars amazing, there are a lot of positions which you can choose. There is the best place in state. If you don’t have a car yet you should go here.

I needed to get back with a salesman because in the middle of my conversation my phone croaked. The agent was on it and perfectly bridged the gap. We spoke about the problem and she gathered the pertinent facts to be sure that nothing was left out and relayed those facts to the correct individuals who would transfer this information to Ezo. Thank you for excellent service.