CarGurus Reviews

It was pretty easy doing business with CarGurus. Their pricing was fair. I had overall a good experience with them. But there were other opportunities that I felt like that they offered a fraction of what a car was actually worth. But it’s worth giving them a shot.

I sold my vehicle to CarGurus. Their platform was easy to use. I had to put the information about the car. It was like talking to a dealer when you are in the dealership. Also, the customer service at the CarGurus location was very welcoming and professional. The pricing was good because I had taken the car to the dealership I had purchased it at. The price that CarGurus gave me was over 1,000 more than what the dealership gave me. I expected to get more, but it was close to what I was thinking about.

CarGurus managed to find a buyer for my vehicle, connecting me with a dealer. I had an easy, quick and good experience with CarGurus.

I looked at the proposal on CarGurus and then filled out something online. Then the dealership with the highest number called me, and I dealt with the dealership. I got a good deal.

DON'T TAKE SERVICE HERE!!! They have taken our car for normal service which usually takes max of 4 hours. They have taken on Friday, have stayed under their custody on Saturday and communicated to be delivered on the same day. We waited till 11PM and no calls was received from them. Sunday they are closed. Now it's Monday, Still they did not deliver. Such a bad service. Imagine commuting back and forth to work with toddler to drop off to nanny's house. Such an inconvenient. NEVER AGAIN!!!

CarGurus recommended us to Reliable Auto Sales in Orlando. Very thankful and blessed to purchase a great reliable trip worthy vehicle.... Thank you for this fantastic van experience. Friendly and Passionate about selling you your new vehicle and paperwork was a breeze.

I put up a Ford Mustang for consignment through a dealership. The dealer did most of the process with CarGurus. So they let me know once it was sold. I was hoping to get a grand or two more, but the price was all right. It was a pretty easy experience. I would recommend CarGurus.

My overall experience with CarGurus was great. They provide good service. I would highly recommend them.

The part that I used in terms of the online portion was efficient. I bought the car used. However, the CARFAX report indicated there was a previous accident on it. It happened before I purchased it. CARFAX was probably incorrect when I purchased it. By the time I got to the dealership, it had been reported. They lowered the price because of that. I didn't get the price that was put online. It was a $3,000 difference. That was disappointing. If I provided my VIN number on the car, why did I still get two different price quotes? That might have been the reason why Carvana offered me less. CarGurus might wanna improve that portion. I would recommend them but make sure you get your CARFAX report in line.

I use CarGurus a lot if I'm researching used vehicles and they always seem to be good. I just put my VIN number in the site. A particular dealership gave me a call. Then I just drove it over to them and made the deal and we're done. The process was very fast and I got the price that I wanted.

I was interested in financing a car on CarGurus. I got redirected to Lending Tree. Once I put my information in I was quoted a 20% interest rate which is ridiculous for someone with an 810 FICO score. Seek other financing options rather than going through CarGurus.

They never call you back? I do not want to drive 400 miles round trip, just to find out the car is no longer available, or the dealer is not availabe, the lot is closed and locked up? I would need to make contact with the dealer before heading out to Lakewood! Plus I read somewhere that Car-Gurus have hidden fees? This is a lot of red flags!

The team at Diamond Hyundai is very professional. I was so impressed with their customer service. The process went smooth and I will definitely recommend it to my family and friends. If you want a good deal and stay local, come see them!

On 8/6/2025 we found a car on CarGurus online which was posted by Ally Auto LLC. We started out liking a car and spoke with somebody and had an approval letter for it. 2 days later that car was sold out from under us. Conveniently there was the same car only higher mileage and higher price. After a difficult negotiation process and many lies from the salesman we ended up making a deal with Sam the manager after I was going to walk away from the deal for $400, the price of shipping. The car was listed as no damage and a clean title. We worked out financing and shipping as I live in Oklahoma and the dealership is in McKinney Texas. The day that we received the vehicle I took pictures and noticed a missing center hub, stains in the carpet and a cigarette butt and the coin holder. He paid for a detailing.

It was my first time buying and selling cars this past year. I’m still figuring out the tricks of the trade but CarGurus worked for what it was needed. Comparing CarGurus and the other site, some cars will show up on one or the other. There are cars that you see elsewhere but I prefer CarGurus. It maybe glitchy sometimes but at least when searching you’ll not find very old cars on there.

I sold my Ford 2020 through CarGurus. Their website was good and the process went perfect. The only complaint I had was they had made an offer of 20,500 online. When I got over there, they told me that they could only offer me 19,500 because of the tires. I said, "I put that on the description that it needed four tires when I filled it out." I said, "If you can't give me what you offered, I'll just go elsewhere." We talked for a while and he finally came back with 20,000, which I agreed to.

Car Gurus sent many Corvettes that were in my search filters. I did purchase one, online. Car Gurus is directly responsible for me finding a corvette that I really liked. You enter your requirements and they only send cars that qualify to your filters.

Unfortunately, this site is no longer reliable for buying a used car. I called several dealerships looking for cars, and they were all sold. It is too much to ask for Car Gurus to have some sort of system AI or employees checking daily to update their inventory? To me, they are a SCAM because they are saying they have thousands of cars for sale when in fact they DON'T, they only have pictures. There is no accountability for this company; they just don't care to check, and have turned into a FALSE ADVERTISEMENT. Don't waste your time on this site, try to get a car somewhere else.

Have gone through the process of providing a ton of personal information to include Social Security number, photo ID and more. Have done this three times through CarGurus. All three times, the dealer not only acts annoyed, but essentially tells me that doing all that was a waste of time and they claim that they cannot see any of that information or documents provided. Additionally, they do not honor pricing or out the door numbers whatsoever. This is a great place to search for cars, but it’s 100% a waste of time and does not help whatsoever in starting the purchase process. Their claim is “start online finish with the dealer“. This is not true. If anything you’ve provided a ton of information to a third-party that does God knows what with it. Do not and I repeat do not utilize their platform for anything other than searching for cars.

I put down a deposit on a car that's not even available. The next day went to get it. It was not there here. We are 10 days later and I still haven't got the deposit back that I made on a sold vehicle. Getting in touch with somebody has been impossible and I would never ever ever recommend using Car gurus.

That Dealership was a scam; they had hidden fees of $10,500. They are lying and misleading about their car. They’re offering it for $35,998, which is completely untrue. When I got there, they added $10,500 to the cost on stuff they added onto all of their vehicles so it’s hidden fees and I will never shop there again and now I almost feel like I don’t have as much trust in cargo as I’ve had in the past and I bought three cars through the Car Guru website and now I feel like I can’t trust it when a dealership has that much in hidden fees. Which means they are way overpriced.

My experience with Cargurus was less than stellar. In fact it was outright fraud. I went on cargurus.com and got a quote for $19,000 for my 2018 BMW. I got several offers and took an offer that was not the highest but it was closest to where I was. In this case it was Nissan of Morrow, Georgia.. The representative I spoke to by the name of Chris was professional and composed. After spending 45 minutes, driving there, and having him look around the vehicle to verify that everything I’ve reported about the car was accurate.

John was very helpful assisting me with a vehicle I was looking at on CarGurus. This is the only website I use to shop for a vehicle. I was able to find the right vehicle for my needs/wants. John was able to transfer me to the dealer the vehicle was located at so I could set up appointment to test drive it. He was very helpful assisting me with the features the truck has and if there was anything else I would like to know about it.

Great Speed and Service un a package. Beautifully, amazing, wonderfully simple, and shockingly good. Thank you for the experience, service, and quality that you have given me I probably gonna tell my friends about this experience it was beautiful. Thank you.

Chatted with Jeffrey about a listing. I needed more information and he he was very helpful and prompt. Provided links to details and forwarded my further questions to the dealer. Provided the CarFax for the vehicle in question, which helped a great deal in my decision-making process. Very good experience!

Very disappointed. This vehicle is not available. CarGurus did not take it down when dealership told them two weeks ago. Time & excitement wasted. While the CarGurus was very pleasant, she didn’t know what she was talking about. CarGurus has always been my go to in car buying. Not this time.

Excellent support by Kristine. She addressed my queries on interior color of the vehicle and provided the Carfax report for the vehicle I was interested in. Offered to help with scheduling an appointment. I am pleased with the promptness and professionalism of Kristine. Thank you.

Found a car I like. Got a call from the dealership. It was 1.5 hours away. After talking for a bit about the car he said oh we don’t have that anymore. Was not on our lot. Our conversation began with the car being there. Then tried to send me other BMW's. Very annoyed and felt it was a scam.

I was at Flatirons Subaru in Boulder Colorado on Saturday 8-29-25. I was looking at a silver 2024 silver Crosstrek with very low mileage. After coming home I found 3 car rental documents in my glove box. Apparently that car was rented out 3 times before I made the purchase and no one disclosed that information to me. I know this is deceptive and illegal. I was told it had 1 owner but never 3 different rentals. Had I known this it would have affected my decision on the purchase. The mileage was 3.906. My problem being how much of that were rentals?

I spend hours searching for a great car with a good price and low miles. Started close to home, to find out, the cars were not in good condition. The color was bad, interior, mechanical issues. Does Car Gurus check the cars? Ended up driving to Dallas for a car, that had features that I wanted. Place my faith on a person working at the dealership. I asked does it run good? Look at the pictures. Cannot drive it, not there. Reading all equipment it had I wanted the car. I get to the dealership, drove the car, two blocks. Went back and purchase the car, thank you.