CarGurus Reviews

CarGurus' prices and the dealer’s actual prices can be off by $8,000–$9,000. Don’t get fooled into going to see the car before calling the dealer and confirming that the price listed on CarGurus is the same price at the dealership.

I absolutely HATE the fact that your commercials interrupt music when listening on the Google Nest. They play in the middle of the song at 2x the volume that the system is set for. I might have used this service...but not now! You've pissed me off too much.

I submitted my vehicle's details, including the VIN, on CarGurus, which seemed straightforward enough. Although I wasn't entirely sure if it was CarGurus that connected me with the dealership, the process led to a positive outcome.

CarGurus was good. They gave me the highest amount for my vehicle. The online experience was easy. But the dealership was not good. They made me an offer and we agreed on the price. That was before Thanksgiving and I still haven't been paid. They said they were waiting to receive the title. The title was through the bank and it has been sent. The account has been paid off, closed, and they're basically just holding my money now.

CarGurus offered our dealership a Sell My Car free trial and explicitly told us we could cancel before the paid plan started. We did not use the product, as customer price expectations were higher than auction values and not viable. Before the trial ended, we submitted a cancellation request. CarGurus ignored the request.

Selling my car was a smooth process, and I appreciated finding interested dealers quickly. Although the offer was slightly less due to some issues found during inspection, I felt it was fair. The dealership visit took about 2 to 3 hours, including the car inspection. I highly recommend CarGurus to anyone looking to sell their car, as I consistently found good buyers through their platform.

I searched "best car sales" and CarGurus came up. The platform was incredibly user-friendly, both on the website and the app, which made it my go-to for car searches. When I found a car I was interested in, the process was straightforward. I simply used the "ask if it's still available" button, and the seller promptly contacted me. The purchase was smooth, even though the car was a three-hour drive away in North Atlanta. I did the deal before I got there, showed up, and finalized everything. I would definitely recommend CarGurus as a top platform for finding cars.

The entire process at CarGurus was impressively quick and straightforward. Negotiating the price was smooth, and I was able to get what I wanted.

CarGurus is able to compare different offers from different dealerships. This feature allowed me to select the best offer based on price and proximity, which was very convenient. The platform was smooth and straightforward, making the process quite helpful. At the dealership, the atmosphere was welcoming and professional. They provided thorough and clear information, which made everything go smoothly. The time spent at the dealership was about 40 minutes, and the overall experience was highly positive and satisfying. I would encourage CarGurus to keep up the great work!

Exceptional experience at Corvette Warehouse from start to finish. From my very first call, I felt genuine trust, integrity, and care from the entire team. A special thank you to Michael **, Finance Manager, a God sent man who truly went above and beyond despite his demanding schedule. His professionalism, transparency, and patience made the entire process seamless and completely stress-free.

I use Cargurus to find vehicles that may not be available in my area. I have bought them in the past with no issues. Now there is so many shady dealers you go to look or buy and all the sudden that car you wanted doesn't exist. Bait and switch is what it's called and they are using cargurus to do it. Even big time Ford dealers.

I’m extremely disappointed with CarGurus. Their service, pricing, and overall communication have been nothing but a headache. They present themselves as a trusted platform, but in reality, they operate like dishonest scammers. Most of the “leads” they send are complete garbage — low-quality, unresponsive, or obviously fake. It’s clear they generate these leads just to boost their own statistics and justify their inflated prices. We pay premium rates for absolutely nothing in return.

I went with CarGurus to sell my vehicle. The entire process turned out to be efficient and straightforward. However, while I received a decent price, I did notice the offer had been higher about a month prior. Ideally, I would have preferred a bit more for my car, but overall, I'm content with the amount.

I was searching online for places to sell my vehicle and CarGurus caught my attention. They ended up purchasing a vehicle from me and the whole process was effortless. The pricing was fair, which encouraged me to consider selling other cars to them in the future. However, noticed some inconsistencies in the pricing for other vehicles, which appeared to be lower than expected. Still, if a friend or family member were interested in selling their car, I would recommend CarGurus as a good option.

I opted to sell my 2016 Honda CRV through CarGurus because I frequently came across their advertisements, which piqued my interest. Using the platform turned out to be quite straightforward. It felt like engaging with a dealer at a dealership, and inputting the necessary car details online was uncomplicated.

CarGurus managed to find a buyer for my vehicle, connecting me with a dealer. The process was quick and easy, and although I don't remember the exact name of the person I worked with, everything was handled smoothly. I feel that I got a good price, quite close to what I was hoping for, which certainly added to the positive experience. If I were to recommend CarGurus to a friend or family member, I'd tell them it was an efficient and hassle-free way to sell a car without any trouble. Throughout the process, I mainly used their app, so I didn't have much interaction with customer service. I didn’t have to pay any fees for their service, which was another plus.

I explored a proposal on CarGurus’ site and filled out some information online. From there, the dealership offering the best deal reached out to me directly, which streamlined the process greatly. I was pleased with the deal I received and appreciated the efficiency of the service. I'm likely to do business with CarGurus again in the future. Overall, the customer service and experience with them were commendable, as reflected in the top rating I gave.

DON'T TAKE SERVICE HERE!!! They have taken our car for normal service which usually takes max of 4 hours. They have taken on Friday, have stayed under their custody on Saturday and communicated to be delivered on the same day. We waited till 11PM and no calls was received from them. Sunday they are closed. Now it's Monday, Still they did not deliver. Such a bad service. Imagine commuting back and forth to work with toddler to drop off to nanny's house. Such an inconvenient. NEVER AGAIN!!!

CarGurus recommended us to Reliable Auto Sales in Orlando. Very thankful and blessed to purchase a great reliable trip worthy vehicle.... Thank you for this fantastic van experience. Friendly and Passionate about selling you your new vehicle and paperwork was a breeze.

I listed my Ford Mustang through a dealership which used CarGurus for the process. Once sold, I was notified by the dealer.

Setting up an account with CarGurus was effortless and smooth. In selling my car through CarGurus, I found the process straightforward and efficient. Their service impressed me the most; it was simply outstanding. I would recommend CarGurus to friends and family due to the top-notch service experience.

I tried CarGurus when selling my Jeep Compass. Previously, I wasn't satisfied with the price offered by another platform, so I sought out an alternative. Ultimately, using CarGurus was a mixed experience. They provided a platform that was easy to navigate, which I appreciated and would rate highly. However, there was a significant difference between the price quoted online and what was offered in person—a disparity of $3,000 due to a discrepancy in the Carfax report related to an accident that occurred before my ownership.

I recently decided to use CarGurus to sell my 2016 Chevrolet Camaro after exploring various platforms. What stood out to me was CarGurus' reputation for being a reliable resource when researching used vehicles. My experience was seamless as I handled everything through their website without interacting directly with customer service representatives.

I was interested in financing a car on CarGurus. I got redirected to Lending Tree. Once I put my information in I was quoted a 20% interest rate which is ridiculous for someone with an 810 FICO score. Seek other financing options rather than going through CarGurus.

They never call you back? I do not want to drive 400 miles round trip, just to find out the car is no longer available, or the dealer is not availabe, the lot is closed and locked up? I would need to make contact with the dealer before heading out to Lakewood! Plus I read somewhere that Car-Gurus have hidden fees? This is a lot of red flags!

The team at Diamond Hyundai is very professional. I was so impressed with their customer service. The process went smooth and I will definitely recommend it to my family and friends. If you want a good deal and stay local, come see them!

On 8/6/2025 we found a car on CarGurus online which was posted by Ally Auto LLC. We started out liking a car and spoke with somebody and had an approval letter for it. 2 days later that car was sold out from under us. Conveniently there was the same car only higher mileage and higher price. After a difficult negotiation process and many lies from the salesman we ended up making a deal with Sam the manager after I was going to walk away from the deal for $400, the price of shipping. The car was listed as no damage and a clean title. We worked out financing and shipping as I live in Oklahoma and the dealership is in McKinney Texas. The day that we received the vehicle I took pictures and noticed a missing center hub, stains in the carpet and a cigarette butt and the coin holder. He paid for a detailing.

I used CarGurus to sell my Ford Mustang. The experience was decent; although I didn't make as much as I'd hoped for the car, it was ultimately sold. As someone relatively new to buying and selling cars, it served its purpose.

I opted to use CarGurus when selling my 2020 Ford. I remembered coming across the platform online during a search, which led me to try their service. Overall, I found the website user-friendly when I was filling out my information. My experience at the dealership was largely positive, as everything went smoothly except for one hiccup. CarGurus had offered me $20,500 online, but at the dealership, they initially lowered it to $19,500 due to the vehicle needing new tires. However, I had already disclosed the tire condition. After some negotiation, we agreed on $20,000. Despite considering another dealership with a better offer, CarGurus's better reputation convinced me to continue with them. In summary, the entire process was uncomplicated and pleasant. I'd confidently recommend CarGurus and rate them as excellent for anyone looking to sell.

Car Gurus sent many Corvettes that were in my search filters. I did purchase one, online. Car Gurus is directly responsible for me finding a corvette that I really liked. You enter your requirements and they only send cars that qualify to your filters.