CarGurus Reviews

I sold with CarGurus and I found the service to be particularly responsive. I received what I think is a better deal compared to other methods. Also, navigating the platform and my interactions with the dealership were positive.

Initially, I received a quote for my vehicle at $26,000. However, upon returning from an out-of-state trip where I was handling family matters, the Mercedes dealership claimed that the offer had expired. The dealership then tried to offer just $22,000. I countered with $25,000, but they would only offer $24,000. This was quite disappointing as it didn’t seem fair given that we had communicated our situation to them. Although I had a favorable opinion of CarGurus overall, I believe the dealership could do better in honoring their quoted offers despite minor delays. The experience left me quite dissatisfied.

Quick response time, pertinent information related to my inquiries sufficiently conveyed. Hassle free, efficient narrowing of expenditure of time on my behalf - CarGurus does the legwork of inquiry as to availability rather than my sitting on hold with dealerships to secure the same determination as to availability. Phone calls to dealerships at times are an unpleasant experience with hold times and sales staff who offer unsolicited information at times.

Did help at all. Just said it suggested I contact dealership. Well that's what I did. They didn't even connect me. Need better communication and when I inquiry about a car it doesn't even send it back when the dealership emails me so I forget what car I asked about.

CarGurus was straightforward in negotiations, so I opted to use them to sell my vehicle. I made it clear that I wouldn't accept less than my set price. However, I discovered that the tires on my car, which I thought were brand new, were actually 3 years old when sold. This led to a $1,000 cost to replace them, which I split with the buyer. I even went back to the dealer where I originally purchased them, but they couldn't help due to the lapse of time.

The chat system is very helpful and easy to use. Answered every question I had and made sure to get my information to the dealer. This is a great service and very informative. There is many good deals on cars on the site with many pictures and details and ratings.

No worth spending any more texting or typing. You all need people to quality control this site. To explain how bad your site is I should be able to tell you what my problem was. It's all the connecting with the car companies or the car dealerships and then they keep texting your phone and you type answers and questions and it takes us, "Sorry we don't understand that."

I inquired about history of smoking in the vehicle. It is very important to me. I was told that it would be looked into. I suggested CarGuru have a filter for history of previous owner smoking in the vehicle as some people have health issues and require oxygen. I have been looking at and researching many vehicles on your site. I just started to take history of smoke in the vehicle as an issue. It doesn’t always affect the consumer but also those that the consumer carries in the vehicle with them.

Even though it was after hours, I was contacted with a quick response. Love it. I know it must be AI enhanced but the accuracy was impeccably. This was very impressive with all the information one needs to make a great decision.

Very good transactions with the agent from Car Gurus who quickly obtained the information I asked for. He was effective in transmitting the info to the dealer who also responded to me with a packet of information on the auto, a 2023 S580 Mercedes which was undergoing certification at their facility. I was able to schedule a visit to view the car the next day and to have my 2019 S 450 evaluated for trade in. So far, so good. Kudos to Car Gurus and Mercedes of North Haven.

My last 3 vehicles I have purchased. All of them first reviewing on CarGurus The ability to find quality vehicles at the best possible price. CarGurus assessment of pricing. High, low or below is fantastic. I highly recommend this application for any person wanting to purchase a new or used vehicle.

The car listed by CarGurus did not match the picture (car in picture had no license plate, different color). I raised the issue and CarGurus rep stated the dealer would send correct info. Dealer did not and somehow the car was sold the evening before the scheduled test drive. I don’t believe the car was ever available and it was a bit of a “bait and switch” situation. Will not use CarGurus or Honda of Steven’s Creek.

I contacted the chat support to get details of a truck. Virtual agent connected me to a live agent. The agent answered promptly and made arrangements to connect me with the dealership. The experience was pleasant, and the agent was professional and knowledgeable. I will not hesitate to contact them when I need support next time.

It was very helpful. Everyone should try this out. They're very quick to get back to you. This is a good place to check out especially when you need a vehicle with low payments. I have never had anyone be so quick on responding back. They was very nice on helping out.

I got my car on January 2nd. My temporary tags expired on February 16th. I have yet to Receive my tags! I called Ben ** multiple times and told him I didn’t get my tags, he told me be patience. Then I called him again and he said he did his part and to call dmv and see where my tags are. I called dmv and they said no paperwork was submitted pertaining my 2020 Nissan rouge. I called Ben again and he is now saying he works with a third party. He sends the paperwork to the third party and they haven’t received yet. Here we all in march and I’m driving around illegally! I have to work so I have to drive but it is truly scary and I don’t feel safe. If you could contact me as soon as possible that would be great.

No information - I was left talking to a bot. Waste of time. Now I know to avoid you and str8 to dealer. Waste of my time. It is a misleading function - you aren’t clear that I’m not contacting the dealer directly.

I successfully used CarGurus to recently buy a vehicle. The many filters at your disposal help narrow the search to a workable pool of vehicles. Car Gurus was the only tool I used to find and purchase the exact vehicle I wanted. Desirable vehicles sell quickly, so having a quick working tool is priceless!

Different locations on vehicles selected. Looking forward for a test drive and all pictures are taken in very good quality. Clean and clear. Good condition and better than other apps. Good prices and options, hopefully I've come to a decision soon, easy app to find a motor vehicle. 100% I give it a 10. Thanks. **. Martin **

Mine was a positive experience with Car Gurus. I was in the market for a two-seat, rag top convertible, more fuel efficient than my SUV for a daily commute. Car Gurus displayed a number of types available within a reasonable distance from my home. I investigated further and delved into a particular vehicle (which I eventually purchased). It all started with Car Gurus!

Was exactly how it was described on the website, 10/10. I recommend to everyone I talk to because why wouldn't I. It's literally the perfect way to find the exact car you're looking for. I was very pleased with how easy and how quick it was to search and contact the places that had the cars I was looking at

Oleg and the crew at Auto Locators are some of the best in the business. Cost, Quality & Service are world class. I will be back for another vehicle and have recommended him to others. I had an issue with the truck a few months after purchasing it and Oleg took care of it - what else can you ask for? Thank you, thank you

So easy and user friendly website, the dealer was very willing to accept the price and offer that I had on the website. It made the deal so easy for me and the dealer. I got a 2020 Nissan Versa for a really good and reasonable price. The financing was a breeze. I’d be willing to do this type of shopping again.

I didn’t expect myself to be looking for a car. But, it happened, and CarGurus was the best thing I found while car hunting. It was so easy to see car types I was looking for as well as ones that were nearby. It was invaluable to my car search and allowed me to find a great vehicle.

I exchanged messages for a while with a dealer, they are a little ways away and not a quick trip to visit in person. They were very responsive and I sent an offer. They replied and added $999 for ceramic coating, which was not mentioned in their ad posting on CarGurus. This seems common on Car Gurus postings, sometimes dealers mention extra added charges and sometimes they don't. I stuck to my offer and they eventually accepted it. Haven't picked up the car yet and hope it all goes smoothly.

I wanted to pay cash. Because CarGurus is a broker, I had to set up financing to get the dealer paid and the car shipped. The shipping went fine, and the vehicle was in perfect condition. The problem was that it took the dealership (Crestmont in Cleveland) and the financial group (Westlake financial in California) 3 months from the time the vehicle was fully paid off to get me the title. I will not use CarGurus again.

CarGurus permits dealerships to prudently post a price online and the day of the transaction with the with the buyer, dealership changes the price to 4,000 more. Notified CarGurus and nothing was done about it.... My next step is to notify Capital One in writing with the receipts and the text and chat history to validate my claim.

It took me about a month and a half but finally got what I wanted. The only thing I wished I had done was use CarGurus and got pre-approved for a loan missed out on a few vehicles I was interested in. Was really fun. Met a lot of interesting sales reps. And I will keep using CarGurus. Very pleased.

I found my first Mercedes-Benz thru CarGurus and now I am hoping to buy my second car through them. CarGurus make buying so easy. I went through a lot of different websites try to find a car that just what I wanted and a real good friend of mine told me about CarGurus. He and his family has bought vehicles through CarGurus in the past so I went to the site and the next day I was literally driving my like-new car home. Thank you, CarGurus.

Aaron was very helpful in helping me getting information on a car I was interested in. He referred me on how to setup and find out the payment cost of shipping and getting an estimate on how much the car would be. Was helpful and nice. Well deserved 5 star review.

I had a great conversation, and everything was resolved within 2 minutes. There is so much information on the website that I can not define it; however, I can finally find the chatting option, which doesn't require any disruption during the night. The AI agent was very good at helping find the resolution and helping me connect with the agent by tomorrow.