CarGurus Reviews

We sold a car through CarGurus, and it was easy there. The reps were nice as well. I'd recommend CarGurus to other people.

Absolutely incompetent business and employees. As a dealership, we have constant issues with them not bringing over our entire feed- literally every single month there are vehicles that they have issues with on their back end and it takes weeks, not days or hours to get them to actually respond and start addressing the problem. We nearly need a full time employee to deal with this incompetent business.

Thank you so much for your prompt response. Once I get the car, once I test drive it I’ll get it delivered to my home and purchase it then I would be able to write a better review but everything was all good. I appreciate the quick response and so I hope to all this car in the near future willing to work a cash deal on this car.

"Impressive online customer service! Solved the issue quickly and professionally. They were quick to respond, professional, and genuinely helpful. Communication was clear, and issues were resolved swiftly. A truly seamless online experience. They resolved my issue efficiently and made me feel valued as a customer. Highly recommended!" Easy and Swift.

Did a good job on a new mission to start searching for car I’m looking for. Hopefully one will come available asap. Good customer service & quick to notify me when I needed them too. Seems to be a good car dealership, so that is a good thing always..

I found the perfect car I wanted down to the color, price, place and even where I wanted to buy it. Car Gurus is to me the perfect place because they do all the work for you all you do is sit back and wait. Great place, I for one will go back and definitely recommend them.

Car Gurus definitely helped me in finding another vehicle. The only complaint is they kept sending emails for cars that were over the acceptable mileage and price limit I had set. That said, they assisted in contacting sellers and listings on website was easy to navigate overall. They were very personable and eager to assist.

I do not want to be blown up with salesman trying to sell me cars, which is why I am shopping online until I find something I like. I find what I think is a good match for me but it does not have any interior pictures which is not normal so when I ask for some answer I get is, "I can’t provide any without your full name and information" which I do not want to give out at this time That I will never be using your services again to shop For a car.

It was easy to see and chat as needed and was fast, clean and very informative and no issues to deal with. So thank you very much for a easy way to get answers and not need to call or talk to people if not needed. I would recommend others to use this process.

Imagine the hubris of man, believing I could travel such a vast distance in such a short time. Realizing my error only a hour before my deadline, I rushed to the aid of your tele-help specialist. They were able to take care of my issue in mere moments as a testament to their raw skill in communication and organization! An absolute legend among assistants. A wise business mind would keep them close and well fed.

When I requested Cash out the door no trade in Price, they simply raised the CarGurus' price by $2,000 as the new starting price cash prices. It appears many of the CarGurus dealers do the same thing or simply do not respond to request For “cash out the door no trade in prices”.

This is my first online vehicle purchase. I have received very good assistance with the initial steps needed to complete the purchase. Options have been presented and are understood. A1 customer service is what will complete this sale. So far, I am still looking at your items. Others have kept pushing higher priced vehicles. Vehicles that I clearly stated were out of my comfort zone, yet they kept pushing. With good communication I foresee a positive experience here.

I would give 0 stars if I could. I made a road trip today to take a look at used car at Pearson Ford dealership in Zionsville, IN. I called beforehand and confirmed they had the car in stock and scheduled an appointment. After investing the time to drive up to the dealership, inspect, and test drive the car, they refused to sell me the car at the advertised price and told me that it was mis-priced by mistake. They however would sell me the car at $5K above the advertised price. They then went on to show me they corrected the price on-line to be at the increased price. After getting home hours later I got back on my laptop and identified that the car is priced again at the lower sales price it was at earlier in the week and this morning before I went to see the car. By the way, the car is advertised at two different online car sites at the smaller price. It appears to be BAIT AND SWITCH! Terrible business.

So far so good. I appreciate the prompt response to my interest, plus the advertising ads and honest upfront information on the car it save time and allow a person to think and make a conscious decision on a car with this mileage. I am pleased. I would recommend a friend.

Worst experience I’ve encountered. I was prequalified, had a summary of the conditions and everything which I was OK with, had 3000 to put down, drove an hour to make my appointment at 1:30 which all salesman and everything was blind the fact that I was Coming. Test drove the vehicle, went back in thinking I just had to finalize the papers. Then the salesman told me that there was some weird thing with Kelley Blue Book and was denying me the vehicle but was willing to get me into something else after I was already preapproved and I was dropped off there had a ride a bus an hour back.

I love your site because I can filter for only "good" and "great" deals. I am helping a friend try to find something and I put only a specific year for "good" and "great" deals and nothing initially came up but when I put "Nationwide" about 7 came up and 2 were in Southfield MI which is less than 1000 miles and A cheap one way airfare. Your helper was great as I only text abs she was very responsive and helpful. She couldn't answer all my questions but will have someone call back Monday. Great experience overall.

I advertised my vehicle for sale in CarGurus, and it directed me to a dealer down in Parker, Colorado, and they had issues with the quote that CarGurus gave me. The dealer that CarGurus provided to get this offer for my vehicle were pushing back, and they said that they're upset with CarGurus because they overpriced it. I was like, “Well, wait a minute. This is what they gave me.” $9,551 was the amount, and they didn't wanna pay that. They told me the quote was too high for the car. They wanted to offer me something a lot lower, but I refused that. I would think if I'm receiving a quote from CarGurus and they're pointing me to that dealer, they should abide by the entire amount. That doesn't make sense to me.

Was looking for assistance regarding 2 attempts of seeking Information from dealer of vehicle is available with no response. As I was texting with agent he just end the conversation and cuts me off. See attached file. Very poor customer service from dealer along with your customer service ending conversation mid discussion.

The site is very thorough in the amount of info given to make it easier to choose to contact the seller. You have everything listed, price, mileage, price, dealer, and a monthly payment calculator is the best. Car Gurus has really thought of everything one would need to help the car buyer to make an educated decision when purchasing a car.

It was great with CarGurus. I decided to sell through them because of the higher price and my experience with their platform was good. It was a perfect experience.

My experience with CarGurus was good. It's a corporate company. So, I was less worried about the whole transaction because it was more professionally done. Initially, they called me right away and I gave them what they wanted. I can only do so much. The next morning, they came back and said, "All right. We'll honor whatever you want. You just need to come in and transition the vehicle." Valerie was highly-professional. She made sure that everything was done perfectly and the transition was so smooth.

The customer service was great. I inquired about a vehicle and received immediate response from CarGurus and the dealership. Thank you so much for your assistance. This really means a lot when you ready to buy and people are ready to assist you! If ever in need of a car again, this is my first stop! Two thumbs up! Car Shopper

Using CarGurus was easy. They referred me to a Cadillac dealership in Costa Mesa, GMC Cadillac, and the gentleman that I worked with was experienced. GMC Cadillac was a nice dealership with good customer service, and they gave me the highest offer. They took into consideration the condition of my particular vehicle and the past work that I put into it. They didn't just give me a generic offer. They said, "Oh, we can see that you fixed the radiator, and you fixed the water pump." If someone's looking for an alternate deal that's better than CarMax's offer, sometimes they have to research their options. People never know who will give them a better offer.

I went on CarGurus to get an estimate to see what they would give me for a vehicle. I just entered my information into the system, asked what was the best value I could get for the vehicle, and hit submit. They came back and their quote was a little better than everybody else's. I'd tell people to at least give them a shot for a quote.

I got an offer from somebody, and my experience went well. It was easy, and the dealership was really good.

I’m very disappointed with how you all leave me right up to the point of wanting to make a purchase and then you just drop out leaving me just kind of hanging with the dealer. I think that your company should carry a client or customer all the way through the process to the very end, I’m looking and I’m lost.

The representative from CarGurus was very helpful and answered all my questions. The representative was quick to answer my text, even though I text very early in the morning. I appreciate the quick response. Also, I appreciate how professional the CarGurus team is and the way they work with me.

Dealership will not get ahold of me about a car I have inquired about several times. I have texted multiple times and nothing back. No follow up on CarGurus part either. I would like to test drive and ask about the frame damage. I don’t know what ride to say.

So far so good. Still looking. Can’t find everything I want look at but they have a real great selection of vehicles. Everyone I spoke to has been polite and very helpful. Still got a few more places to try and a few more places to look, but like I said so far so good.

Just starting a new journey and needing the right vehicle I can rely on while doing so. My company has been up and running since 2018, I have all of my paperwork and tax papers for proof of funds, etc. so I'd greatly appreciate the help to get me moving forward in the right direction to get everything done.