CarGurus Reviews

It was pretty easy doing business with CarGurus. Their pricing was fair. I had overall a good experience with them. But there were other opportunities that I felt like that they offered a fraction of what a car was actually worth. But it’s worth giving them a shot.

I sold my vehicle to CarGurus. Their platform was easy to use. I had to put the information about the car. It was like talking to a dealer when you are in the dealership. Also, the customer service at the CarGurus location was very welcoming and professional. The pricing was good because I had taken the car to the dealership I had purchased it at. The price that CarGurus gave me was over 1,000 more than what the dealership gave me. I expected to get more, but it was close to what I was thinking about.

CarGurus managed to find a buyer for my vehicle, connecting me with a dealer. I had an easy, quick and good experience with CarGurus.

I looked at the proposal on CarGurus and then filled out something online. Then the dealership with the highest number called me, and I dealt with the dealership. I got a good deal.

DON'T TAKE SERVICE HERE!!! They have taken our car for normal service which usually takes max of 4 hours. They have taken on Friday, have stayed under their custody on Saturday and communicated to be delivered on the same day. We waited till 11PM and no calls was received from them. Sunday they are closed. Now it's Monday, Still they did not deliver. Such a bad service. Imagine commuting back and forth to work with toddler to drop off to nanny's house. Such an inconvenient. NEVER AGAIN!!!

CarGurus recommended us to Reliable Auto Sales in Orlando. Very thankful and blessed to purchase a great reliable trip worthy vehicle.... Thank you for this fantastic van experience. Friendly and Passionate about selling you your new vehicle and paperwork was a breeze.

I put up a Ford Mustang for consignment through a dealership. The dealer did most of the process with CarGurus. So they let me know once it was sold. I was hoping to get a grand or two more, but the price was all right. It was a pretty easy experience. I would recommend CarGurus.

My overall experience with CarGurus was great. They provide good service. I would highly recommend them.

The part that I used in terms of the online portion was efficient. I bought the car used. However, the CARFAX report indicated there was a previous accident on it. It happened before I purchased it. CARFAX was probably incorrect when I purchased it. By the time I got to the dealership, it had been reported. They lowered the price because of that. I didn't get the price that was put online. It was a $3,000 difference. That was disappointing. If I provided my VIN number on the car, why did I still get two different price quotes? That might have been the reason why Carvana offered me less. CarGurus might wanna improve that portion. I would recommend them but make sure you get your CARFAX report in line.

I use CarGurus a lot if I'm researching used vehicles and they always seem to be good. I just put my VIN number in the site. A particular dealership gave me a call. Then I just drove it over to them and made the deal and we're done. The process was very fast and I got the price that I wanted.

I was interested in financing a car on CarGurus. I got redirected to Lending Tree. Once I put my information in I was quoted a 20% interest rate which is ridiculous for someone with an 810 FICO score. Seek other financing options rather than going through CarGurus.

They never call you back? I do not want to drive 400 miles round trip, just to find out the car is no longer available, or the dealer is not availabe, the lot is closed and locked up? I would need to make contact with the dealer before heading out to Lakewood! Plus I read somewhere that Car-Gurus have hidden fees? This is a lot of red flags!

The team at Diamond Hyundai is very professional. I was so impressed with their customer service. The process went smooth and I will definitely recommend it to my family and friends. If you want a good deal and stay local, come see them!

On 8/6/2025 we found a car on CarGurus online which was posted by Ally Auto LLC. We started out liking a car and spoke with somebody and had an approval letter for it. 2 days later that car was sold out from under us. Conveniently there was the same car only higher mileage and higher price. After a difficult negotiation process and many lies from the salesman we ended up making a deal with Sam the manager after I was going to walk away from the deal for $400, the price of shipping. The car was listed as no damage and a clean title. We worked out financing and shipping as I live in Oklahoma and the dealership is in McKinney Texas. The day that we received the vehicle I took pictures and noticed a missing center hub, stains in the carpet and a cigarette butt and the coin holder. He paid for a detailing.

It was my first time buying and selling cars this past year. I’m still figuring out the tricks of the trade but CarGurus worked for what it was needed. Comparing CarGurus and the other site, some cars will show up on one or the other. There are cars that you see elsewhere but I prefer CarGurus. It maybe glitchy sometimes but at least when searching you’ll not find very old cars on there.

I sold my Ford 2020 through CarGurus. Their website was good and the process went perfect. The only complaint I had was they had made an offer of 20,500 online. When I got over there, they told me that they could only offer me 19,500 because of the tires. I said, "I put that on the description that it needed four tires when I filled it out." I said, "If you can't give me what you offered, I'll just go elsewhere." We talked for a while and he finally came back with 20,000, which I agreed to.

Car Gurus sent many Corvettes that were in my search filters. I did purchase one, online. Car Gurus is directly responsible for me finding a corvette that I really liked. You enter your requirements and they only send cars that qualify to your filters.

Unfortunately, this site is no longer reliable for buying a used car. I called several dealerships looking for cars, and they were all sold. It is too much to ask for Car Gurus to have some sort of system AI or employees checking daily to update their inventory? To me, they are a SCAM because they are saying they have thousands of cars for sale when in fact they DON'T, they only have pictures. There is no accountability for this company; they just don't care to check, and have turned into a FALSE ADVERTISEMENT. Don't waste your time on this site, try to get a car somewhere else.

Have gone through the process of providing a ton of personal information to include Social Security number, photo ID and more. Have done this three times through CarGurus. All three times, the dealer not only acts annoyed, but essentially tells me that doing all that was a waste of time and they claim that they cannot see any of that information or documents provided. Additionally, they do not honor pricing or out the door numbers whatsoever. This is a great place to search for cars, but it’s 100% a waste of time and does not help whatsoever in starting the purchase process. Their claim is “start online finish with the dealer“. This is not true. If anything you’ve provided a ton of information to a third-party that does God knows what with it. Do not and I repeat do not utilize their platform for anything other than searching for cars.

I put down a deposit on a car that's not even available. The next day went to get it. It was not there here. We are 10 days later and I still haven't got the deposit back that I made on a sold vehicle. Getting in touch with somebody has been impossible and I would never ever ever recommend using Car gurus.

That Dealership was a scam; they had hidden fees of $10,500. They are lying and misleading about their car. They’re offering it for $35,998, which is completely untrue. When I got there, they added $10,500 to the cost on stuff they added onto all of their vehicles so it’s hidden fees and I will never shop there again and now I almost feel like I don’t have as much trust in cargo as I’ve had in the past and I bought three cars through the Car Guru website and now I feel like I can’t trust it when a dealership has that much in hidden fees. Which means they are way overpriced.

My experience with Cargurus was less than stellar. In fact it was outright fraud. I went on cargurus.com and got a quote for $19,000 for my 2018 BMW. I got several offers and took an offer that was not the highest but it was closest to where I was. In this case it was Nissan of Morrow, Georgia.. The representative I spoke to by the name of Chris was professional and composed. After spending 45 minutes, driving there, and having him look around the vehicle to verify that everything I’ve reported about the car was accurate.

John was very helpful assisting me with a vehicle I was looking at on CarGurus. This is the only website I use to shop for a vehicle. I was able to find the right vehicle for my needs/wants. John was able to transfer me to the dealer the vehicle was located at so I could set up appointment to test drive it. He was very helpful assisting me with the features the truck has and if there was anything else I would like to know about it.

Great Speed and Service un a package. Beautifully, amazing, wonderfully simple, and shockingly good. Thank you for the experience, service, and quality that you have given me I probably gonna tell my friends about this experience it was beautiful. Thank you.

Chatted with Jeffrey about a listing. I needed more information and he he was very helpful and prompt. Provided links to details and forwarded my further questions to the dealer. Provided the CarFax for the vehicle in question, which helped a great deal in my decision-making process. Very good experience!

Very disappointed. This vehicle is not available. CarGurus did not take it down when dealership told them two weeks ago. Time & excitement wasted. While the CarGurus was very pleasant, she didn’t know what she was talking about. CarGurus has always been my go to in car buying. Not this time.

Excellent support by Kristine. She addressed my queries on interior color of the vehicle and provided the Carfax report for the vehicle I was interested in. Offered to help with scheduling an appointment. I am pleased with the promptness and professionalism of Kristine. Thank you.

Found a car I like. Got a call from the dealership. It was 1.5 hours away. After talking for a bit about the car he said oh we don’t have that anymore. Was not on our lot. Our conversation began with the car being there. Then tried to send me other BMW's. Very annoyed and felt it was a scam.

I was at Flatirons Subaru in Boulder Colorado on Saturday 8-29-25. I was looking at a silver 2024 silver Crosstrek with very low mileage. After coming home I found 3 car rental documents in my glove box. Apparently that car was rented out 3 times before I made the purchase and no one disclosed that information to me. I know this is deceptive and illegal. I was told it had 1 owner but never 3 different rentals. Had I known this it would have affected my decision on the purchase. The mileage was 3.906. My problem being how much of that were rentals?

I spend hours searching for a great car with a good price and low miles. Started close to home, to find out, the cars were not in good condition. The color was bad, interior, mechanical issues. Does Car Gurus check the cars? Ended up driving to Dallas for a car, that had features that I wanted. Place my faith on a person working at the dealership. I asked does it run good? Look at the pictures. Cannot drive it, not there. Reading all equipment it had I wanted the car. I get to the dealership, drove the car, two blocks. Went back and purchase the car, thank you.

I was asking for availability and some technical questions they weren’t able to answer, but they were able to transfer me to a dealer. My question had to do with differences between the 2022 CR-V Hybrid model and the 22 CR-V Touring model. They forward my information to the actual deal that selling the car and that’s all I want.

I found the bests prices on CarGurus. Then I found a hell of a deal. I was able to put an online deposit for the cars I wanted and I received a refund for the one I didn’t buy. They put me in contact with the dealers and I was able to see the dealer fees and the final price. Thanks for making my purchase as good as possible.

Very balanced, helpful and needed. It was easy to work with, thank you. Hopefully, I will be using you every time I would buy a new car. You are very close to me. And I am close to you and that is great. I will be coming to visit you guys. Thank you for all your help. You have been wonderful.

Selling my Volkswagen Jetta through CarGurus was great, but I really have to give credit to the dealer that I sold through CarGurus. They made it so easy. It was the easiest experience. I've gone through another trader to sell a car in the past and it was similar.

The first time I used CarGurus, they were very good and I got a decent deal out of them. The second time, they were way lowballing me. I had an $85,000 truck, wanted $70,000 for it, and they wanted it down to $61,000, so I just walked out on them.

I thought this would be a direct, quick text to dealer. Did not know CarGurus would intercept the text. I knew at that moment this is not good. They did not know answer to my question they had to past along to dealer. So not productive at all, just a GATE to make me go through! Extra layer of non-productivity. If you're asking about CarGurus Website?? Then I would say I really like the website, just not incepting my of my text.

I’m wondering why the price selling price is so low and it has low mileage is not that high?? I live in Hardin Montana but I’m interested in the Honda ridge line but I would have to travel to get a test drive and I couldn’t do that as I am disabled and my income is from Social Security.

Joanna was very helpful on addressing my specific questions and reaching out on my behalf regarding these questions in a timely fashion for me. Overall very very helpful for my busy schedule as I don’t really have the time to contact multiple different dealerships and do this due diligence on my own.

The dealer experience I would rate at 4 out of five. It took too long to move away from chat & speak with a person. Then the car that was listed had just sold. I question their availability of their listed cars. Maxwell Ford in Austin.

I was looking for more pictures and information about the vehicle. Agent had little to no information about the vehicle. Took forever to respond. In the end... provided no useful information. What I was given, I could have figured out on my own. Useless. Come up with a better solution for potential customers. You only get one First Impression.

First time I felt like I was actually speaking to a person instead of a robot. Can't even get that with my pharmacy. The texting conversation was simple, easy flow and I felt like they actually read my questions. More businesses should follow their guidelines

I love Cargurus!! I've been looking at Cargurus for many years now. It's a wonderful website for browsing to see what vehicles I might like and for finding a dealer near me. I appreciate how I can find older models of the Infiniti QX56 too! Thank you.

While the Cargurus platform itself did not connect me with the car vendor and the phone number listed did not connect me with the dealer, the connected agent, Jonel, was prompt to respond, well informed, and helpful. He assisted in coordinating a test drive of a vehicle I am interested in purchasing on behalf of an organization and offered to set up a payment conversation with the dealer as well. Appreciate his help.

I received great orders but when dealers contacted me received denials and different information and different prices and different terms advertised at CarGurus. Is a lost in time and efforts. Dealers did not provide the listed offers or prices neither terms neither approvals. Then your credit score dropped points and have inquiries on credit reports.

BEWARE - CarGurus listed prices are deliberately misleading. For example, they list a 2025 Chevrolet Silverado EV for $64,384 - but this ALREADY has a $3,000 Consumer Cash discount and a $7500 federal EV tax credit built into it (which not everyone is eligible for). An honest company would list this at $74,884, as this is the equivalent, apples-to-apples price that other dealerships list. I'm kicking myself for not finding and reading the fine print (that was hidden by an additional click) on the listing. We spent the day driving hours to the listed dealership, only to find that the car was $10,500 more than what we were expecting. I hope to save others from being victims of this kind of trickery.

CarGurus was a great resource for finding used cars for my family. They were quick to respond to my inquiries. They notified the dealerships immediately when I requested more information. I was very happy with the experience, and will use CarGurus in the future.

I was already there at the dealership, and my days ran out on how much that offer would be good, so I just went ahead and sold it. If I could have had a longer expiration date, I would have had more time to negotiate with other dealerships and get some type of assurance that the price offered would have been honored. But I just wanted it to be over so in the end, I didn’t like the sale.

This is all about timing. Have outdated cars on this. Not sure if dealer ever got message we were interested. Still showing this car and it's sold. Dealer never got back to us, probably cuz they didn't know we were interested. Better to contact dealers yourself.

I used CarGurus to help with a Lexus purchase, though my son did it for me. The experience was fine, I got the information I needed and was able to contact the people that I needed to. Everything worked out well.

I sold my Honda Odyssey through CarGurus. The transaction with the dealership was smooth and fast. It took only a few hours. Their app gave me good access and showed me a few more options. This saves my time when I look for a car or when I want to sell a car. I shared the app with my brother and some of my friends. I recommend CarGurus very highly.

I sold my vehicle through one of the CarGurus affiliates. It was straightforward. They put the vehicle information up and different dealerships put in an offer for the car. That worked out.

When I got to the dealership, they looked over the vehicle and said they could not find anything wrong with it or anything different. But they still offered me $1,000 less than the price shown on the CarGurus website. I was disappointed because they were supposed to agree to the price that CarGurus gave me. I was dissatisfied with the experience.

So far very good experience, first time ever trying this way but will have a better idea as I will be waiting for answers from dealer. We are new customers and trying this out. Hopefully it will work out. We will see.

Hoping to trade my Infiniti QX60 2016 (still making payments on) for a small mini cooper of a lesser value to avoid too much negative equity. I prefer blue and must be automatic. My vehicle has 161,000 miles, sunroof, heated seats, three rows of seats. Good Working Condition!

I talked with Erica and got the info I needed. She checked on some facts about the minivan I'm interested in. He gave your address so when I come in on Sat. I will be able to find your location. The photos were very good and gave clear details of the interior and exterior of the car.

I am disappointed with Car Gurus. I found and purchased a car through their site. I was allowed to take it on a short test drive along with a salesman. Eventually, I drove it on the highway home and noticed a shaking - the tires and entire brake system was shot. A mechanic said we had been duped and the car is unsafe to drive. Car Gurus did not want to get involved and suggested I contact consumer affairs. Although Car Gurus states their cars are CPO (Certified Pre-owned) vehicles, some are not. Car Gurus sold a car unsafe to drive! Beware - they do not back this up.

Had a question about the used EV tax credit in relation to the car listed price. Car Gurus support said she would give my contact info to the dealership. She expressed empathy in my bit of frustration over why some EV sellers are not being up front about the listed price. That is, whether the price is before or after the 4K income tax credit. Asked if I preferred email or phone or texting, which was nice.

CarGurus only had 1 picture of the car I purchased so I had to rely on the salesman to be trustworthy and honest. Thankfully he was. The car I purchased was of good quality and condition. The convertible top was in new condition. The car had 2 small dents that were mostly unrecognizable. Good deal.

They offered barely 20% of the Kelley Blue Book value and only about 25% of what multiple dealers offered without a trade-in. The number was so low it made me question their ethics. Don’t waste your time.

I wanted to know the best price for a car and the history on it. Jewen was a great help and gave me the information i needed very quickly. It was extremely helpful and he also went the extra mile to have someone else reach out to me for more info. Thank you!

Emeflor was wonderful in providing more info on the vehicle I was interested and connecting me to the dealership that had the car. Overall the process was smooth, I originally just messaged a bot first because I wanted to but then once I needed an actual representative they responded to me within minutes. Was willing to schedule me in directly and everything with the dealership so that was also pretty neat.

The bot or person I chatted with did a pretty good job of answering my questions and helping me. Although they didn't know 100% of the specifics I asked about, they did further my experience in a positive way. I'm looking forward to speaking with the sales rep in order to purchase the truck.

Really enjoy looking at the Nice PICTURES, well informed about the cats and the Sellers / Owners. But not informed about the BUYER. They are the one SPENDING THE MONEY $$, what is it the buyer GET? AND what if they REFER A FRIEND? I also like that you can SEARCH for a car in any geographical area.

In process of finalizing car purchase. So far description of vehicle’s availability has been spot on. Have taken a lot out of the search and purchase of vehicle. I have found what I was looking for and at my price and terms. Will recommend for car buyers used or new.

Very good and fast and the page is good. I really like the cars that were here and thanks for the information about the vehicle. Very good and fast and the page is good. I really like the cars that were here. Thank you for the information about the vehicle. Thank you for your help. I would like to follow this vehicle.

Car Gurus is a joke. They were to buy my car, kept emailing about how much they wanted my car and they would pick it up for free so I finally agreed. They only do pick ups during the week so I had to miss work to be at home to wait for them not only when they sent someone out to do the inspection but also on the day of pick up. Fast forward a few weeks to pick up day and lo and behold no one shows up to pick it up. Called them about it and all they could say was there was a delay and I would need to reschedule (another missed day of work), thank you but no thanks. Lots of other companies out there offering the same price to buy my car. Car Gurus can shove it.

The agent I had was helpful to get my answers. Hope I can get the car for have no transportation, really need one. I would deal with CarGurus again. Will tell my friends also, how nice to was to deal with CarGurus and how helpful my agent was to talk to.

The responsive agent was great in performing her duties, as it pertains to my interest in a used GMC Yukon, XL. If the agent didn't mention anything about a delivery test-drive, I wouldn't have known such an option existed. I have never heard of a delivery test-drive, and I will be sure to share that with friends looking to purchase a vehicle. Thank you!

Customer service is amazing here!!! It was quick and efficient, and very helpful. I talked to Kaye about my situation, and the communication was perfect!!! Waiting for a response didn't take ages and I got the exact help I needed. Kaye was very sharp and eager to assist me. Would recommend buying here!!!

Went to Repossessed & Used Cars in NC. When going to purchase the vehicle there were several RED FLAGS. So we are asking if you could please let us know if this company is trustworthy to use. Please advise. If you say they are safe we will then go ahead and purchase from them. Your help is greatly appreciated! Donna and Greg ** Midland, Texas 79705. Invoice shows Business License #. When asked they said they did NOT HAVE ONE?

Good talking with sales person. They gave me good information and put me to a sales team to help me buy the vehicle I want. I'm very happy. Thank you. 😊 I would recommend them to my family and friends. I like Mopar products. I've been with Chrysler for a long time. I find it to be a good product. My first was a 1967 300 converter. Loved it. I've been a fan ever since.

The representative was informed and helpful. It was a pleasant experience. Promising to follow up and get the answers I asked. She was not pushy, aggressive or overbearing. I am looking forward to the follow up information I asked for. I would recommend CarGurus to friends and family. Thank your time and effort to inform me.

I got approved by WestLake Financial and they sent me somewhere else that doesn’t deal with them. So I need help to get the car. The price was $ 5,995. I don’t have bad credit. I’m buying the car for business cause of the gas mileage and the car isn’t overpriced. Low miles. Thank you Randall **. **

My experience was great. It took a little longer than I expected but right now I’m waiting for a financial option, But overall I am satisfied with the service. I would definitely recommend a friend. I’m in love with that car and I hope that someone get back to me as soon as possible about purchasing it.

The website search is good, and you can find a few deals. But... Got 2 different offers from different dealers, wasted 5 hours one time driving and a few hours another time. Both times the dealer wanted to give 4 to 5 thousand less for the trade in quoted on the site.

We had a straightforward experience with CarGurus. There were no surprises. Also, the customer service was what I expected.

As soon as I put my Chevrolet Silverado on CarGurus, a dealership called me. I went to the dealership that was recommended on CarGurus and I was able to negotiate further. It was easy. I felt all right.

Someone referred me to CarGurus because they had a successful experience with them, and there were people who said they’d had no good success with Carvana. I ended up going to CarGurus and had a good, successful story. I received several offers for my 2018 Nissan Rogue and scheduled an appointment with one of them, Spot Auto in Schenectady, New York. I met with the owner, and we were in and out within an hour. His offer was slightly lower but still reasonable. The process was effortless.

I applied to see if I qualified for a loan and I did. Didn't take long at all to get my answer. Now I'm waiting to hear from a dealership to see if I can get into a reasonable car. I saw my selections and they are all very nice cars. And the prices aren't bad at all.

Every vehicle inquiry was a joke. Vehicles no longer available but continue to be contacted to try to sell me other vehicles. Bait and switch. Harassing. Would expect better from a company this large.

Very good service. And very helpful with quick response on getting back to me with everything that I wanted to know for purchasing a vehicle that I like on my Cargurus app, very good at having the dealership getting back to me very quickly. I'm very pleased with their service and ya I would recommend them to anyone who is looking to purchase a vehicle.

Dealers love playing Games, call one up and they said price was Wrong. But kept working and got awsome deal, now I'm buying Ford. I'm glad did not buy first Truck Gmc1500. New one now Found Ford Super Duty. Can't beat prices on my way to buy. Thank you. Site is best. Must work a little, but it's fine. Save lots money. Thank you again.

Super speedy and clear! Danica was fantastic, smart, brilliant, helpful in assisting me get the answers for a car I’m looking to purchase, a very efficient website. Highly recommend when looking to purchase a use car, easy to manage and filter the cars you want. Also, the texting is user friendly.

I was able to inquire about several versions of the same make and model Im shopping for and I received very quick response late on a Sunday night from Car Gurus. I liked the fact that they could show me several dealerships with the car I want and they have arranged already for the dealerships to contact me about the car.

Today is 07/13/25. In the afternoon this day I went from Miami to West Palm Beach to this place to buy a car (LINCOLN MKZ 2018). I drove almost 80 miles because I really liked this car and I was determined to buy it. When I got there I was treated with a kindness difficult to describe because of how good I felt at that moment. A few minutes passed until we sat face to face with a person (to whom I thank 🙏🏽) for being honest with me and letting me know that the price of the car had nothing to do with the one published on the internet since this price (17497 dollars) should be added 4000 dollars more between FEES and others and other increases. I consider it a lack of respect on the part of this dealer things like these that are nothing more than a LIE to attract customers. Thanks to this person who DID NOT WASTE OUR TIME AND SPOKE TO US CLEARLY FROM THE BEGINNING!!! Me.

You're always here for topnotch service and I thank you. I've come back to you 3-4 times. You go over the top. You're about years. Find out more than want I can. There's no better. You know the in and out. I tip my hat to you cause once again you pulled it off.

I have a lot of questions for about this society so I wanna buy a car with you. I have a friend. He told me about this society and I drive his car. He has good car because he’s car buying with you. Thanks.

I drove over 61 miles to go to Autobakers 10109 Sepulveda Blvd, Mission Hills, CA 91345. Changed offer and terms several times. First wanted $500 down payment then $1200 down last $4500. I said no. My son recorded the conversation with dealer and lender he’s only 10 yrs old. Dealer told lender. I need to raise the price on my van, lady is trying to buy my van!? What? What a complete waste of my time!! Dealers can’t be trusted nowadays!

I'm very pleased with the service I received here. Very nice people I've spoken with. I think the prices are reasonable. Thank you for taking great care of me. I will recommend for all my friends to shop with Cargurus, meet friendly people & great service. The inventory is a widespread of great cars and trucks.

Very helpful, every time I ask questions they answer them right away and they help me look and look and find some vehicles I possibly might want. I wanna get one but look at all the other ones just trying to see which one I want all right. Thank you.

Didn't think shopping online/remote for a vehicle can be this reassuring... Mark L helped me to ask a ton of questions about the vehicle I am interested in. This was extremely helpful because I have multiple FJ's i'm looking at. Thanks Mark and I do recommend that people do use the chat feature.

I guess I was somehow unlucky, looking at various 5 stars reviews? Maybe. But here is my experience: Registered with CarGurus to sell my car. Received almost immediately several offers from CarGurus indicating several local dealership. Chose two top offers. Top was for $26,440. Ok, went there. Car is in excellent condition and have even extra package I did not have place to indicate in CarGurus form. Guy inspected my car and the only thing he said was: "Wow. You take care of your cars!" Which is true- I do. So inspection went through with 'flying colors'. Then he keeps me for 40 mins there going back and forth and then says: "Well, so we can offer $22,000. $4,440 less than the original offer!" "Why?" "Oh, well, you know, our customers so picky and this and that." BS! So I left and this time call ahead to another dealer whose offer was $25,770. And asked them to tell me if they honor the offer contingent on successful inspection.

We have had an amazing experience with CarGurus. They bought out our RAV4 a lbs have many options for us to explore for our next family vehicle. We are looking at staying close to home but there are also dealerships offering home deliveries! That is an excellent option for meeting the needs of customers.

Price on the ad is $14,398 so I called the number 424-386-8873 and asked if everything worked etc before I drive 45min away. Yes he said and BTW "Regarding the pricing, we have a $899 dealer fee on all our cars on top of the sales price". This kind of bait and switch should be illegal. Legend Autohaus just adds $899 to the stated price??? SCAM!!!

All the team members that have help me to locate certain vehicles are excellent!! Thank you for helping me out thoroughly. 🤗 I am so glad to come to CarGurus to browse my options and to know the team members help me as much as I need help with questions or anything needed to pass on the dealerships helps me out a lot..I am so glad to always browse thru car gurus.

We live in Missouri and bought a BMW from this company for our hardworking son for graduation and They flat out lied…. (What a disaster. They should be ban for selling cars if they lie and sell lemons.) As soon as the car was shipped the engine light came on. We took it to our local BMW dealership and boy we found out it was basically a lemon.

Every time I find a good deal on a truck it's always something wrong with it. Honey I didn't submit it. Three credit applications and every time it's always they want too much for the truck or the trucks too or something. I'm just tired in dealing with these folks.

Erika was very helpful and polite. :) I would recommend! I am interested in the 2004 Nissan Xterra, which is listed for $1000. I wanted to know if that was the cash price or a down payment. Erika couldn't tell me that, so she forwarded my message to a representative. I am awaiting their call to gain further information.

I like the quality and well manicured condition you keep your cars and I would love to pull up and get a car! I think that I think that the dealership has nothing but clean and dependable vehicles and I'd like to be the person that experience the opportunity with you. Thank you.

I was contacted by the dealer who prepared a purchase order. I replied that it was $7,700 over the price posted on CarGurus. The salesman explained that the difference is because you have to finance through them and any trade in has been to 2015 or newer with fewer than 70k miles. I said that this should have been in the disclosure info. He replied that carGurus was a “third party site” and that this disclosure was on the dealership's website. Very shady and felt like a bait and switch. Never again.

I am looking for a car to replace my stolen Prius. I want a red car. You have it. I will try to purchase it. I will pay cash so we do not have problems with financing. This car looks perfect. I hope I can see it and buy it..

I live in Boston. If I like the car and we agree on a price, what should I do before I come and process it? I have a 2018 Cadillac XTS in good condition and I would like to trade it in. So I am waiting for an answer to my question. Thank you.

Any other dealership is better. They’re way overpriced and overhyped. Customer service is also terrible. Lady was talking to me on the phone like I was bothering her by asking more questions about the car. I thought the objective of CarGurus was to sell cars. Not argue with clients who have questions about what they’re buying.

Bought a car from a dealership on here that is not credited by the BBB and has a terrible track record, this was not transparent on the advertisement on the Cargurus website. I don’t think I’d work with them again.

Worked with Gladys over test messaging and she was very helpful to answer all my questions. This is the second time I have used this option and both were great. Thank you for your exceptional customer service and support. I will mentioned this to other people who are looking for cars.

The person who helped me was wonderful. I requested a Carfax report on a specific vehicle, and it was sent to me within minutes. The listing from the dealership showed that this vehicle had zero accidents; however, the Carfax showed otherwise. The dealership also increase the price by $800 For no apparent reason. I shared with the representative that this makes me unsure if this is a reliable dealership or not. The representative agreed, and advised that she would contact the dealership and have them update the listing to reflect the accident. I was very pleased with the help I received.

The rep was not willing to help in any way, wouldn’t give a history of the car and didn’t know what I was talking about when I asked about it. I asked what was wrong with the car and couldn’t even give any details on owner history or any history regarding wrecks or maintenance.

I found a vehicle I’m interested in. Your system was able to connect me with the dealer so I can find out more about it. The response was quick and simple. I will continue to search for cars with CarGurus in the future. I will also tell friends and family about the site.

I've been looking for a vehicle. They've been helping me and help me with the financing too. Good way to shop for a vehicle if you can't get out too much. Thank you. I will definitely tell all my friends about this service you have. I could really use more help like a phone call or something so that I can get a vehicle. I'm not very good on the phone or computers so I really need to talk to someone to guide me through it if possible.

Calm, collected, clear and thorough. I like how he/she helped me with my questions. The representative was quick, knowledgeable, and very helpful. They answered all my questions clearly and made the process smooth and stress-free. I appreciated their professionalism and how easy they made everything from start to finish.

I just don't understand why they're pushing vehicles from out of state to me. I search within 50 miles most, sometimes a 100 miles. On this site, I have to shuffle through pages of ads from 100s of miles away. Waste of time.. I stopped, and searched another site ....

I don’t know if I was texting a robot or real person but whatever it/she/he was rude and didn’t help me with anything! I’m constantly texting the car I’m asking/interested in and it was no help whatsoever. You all should update the number or technology you're using because that’s not it.

They claim to offer the best offer to sell your vehicle, yet they are absolutely the worst, avoid or it will cost you thousands. I have been offered between $55,000 to $60,070 for my vehicle. I enlisted a offer through CarGurus, because they said they were the best. But in actuality they are absolutely the worst. PLEASE DON'T USE THEM TO SELL YOUR VEHICLE!!!!

I found the 2022 Ram Laramie that had all the features I wanted listed through CarGurus. I even called the contact to confirm that the truck indeed had a sunroof. Upon obtaining confirmation, I hauled 150 miles up 95 only to find out that the CarGurus' info was false. I conclude that CarGurus does not have their act together.

Very fast, when you push chat you don't have to wait forever and I love all the trucks that you have to pick from and I love the prices that they are. My credit is bad. I just hope that I can get financing but with $2000 down I hope that I have some luck

I was told I was approved on the site when they were wondering how I made out on the truck but the person I was dealing with wasn't real. I found out. Didn't give me lender information and they said they will give all information to dealership to wait for call from dealer. When I waited a while I called dealer. They said who was lender is the person I was didn't get lender information. They never left any information so I'm back to no truck was I was to begin with.

Can’t get an answer from you… Sorry I bother you guys by asking the price of the car… All we ever hear from you is blah, blah, blah. So, all we ever do is go ya, ya, ya. And we don't even care about what they say…

Everything was well, you know how to treat person well. I recommend it for many people. It deserve five star. We tried the car, everything was well done. The car was clean and in a good condition I can’t wait until I have the car. My mother is about to buy a car too from CarGurus in a few weeks.

So easy to use. Found the car I was looking for at a great price, close to home and in a place I wouldn't have looked. The search filters are so quick and responsive. I would highly recommend this site. For anyone interested in a car - either used or new check out CarGurus. So easy. So intuitive. So perfect.

This is not a review, by any means, to this dealer. This is a review for CarGurus response team. I submitted a test lead and got bombarded by your automotive text response with 22 messages in a row. After I didn’t respond, the system sent me enough text messages that it was close to harassment. Change it, this is the exact reason customers do not want to provide their contact information. Unreal.

I called and made an appt and I've had my phone blow up since then. Maybe I would recommend you and your services if I felt comfortable. But after this nope. I canceled my appt for Saturday and will never ever shop or recommend your business. It's not right you blow up my phone with dozens of texts after I made the appt. So sad.

I'm trying to buy a car and to get help so I can start the buying process, the people was nice, friendly and on time. In a manly order. I think I am gonna like to do business with CarGurus. They always have a good selection of vehicles available to choose from and I would prefer anyone who is looking to buy a vehicle to try CarGurus for their next purchase!!!

After looking for a year for a Nissan Frontier I was treated as an idiot by the trade in evaluator at Benson KIA in SC. I told him that I know the prices and trade in values nationwide and the trade in value of my 2010 Tacoma. Plus my son owns a dealership here in the Charlotte NC area that he buys salvage units weekly via online sale sites. The guy at Benson offered me a trade in of 6K$ below it's MINIMUM value. His sales Unit was listed on/thru CarGurus. I would have negotiated with the fellow but his offer was an insult!!!!

Cargurus makes it so easy to find your next car. The customization of the searches will ensure you find the perfect car for you. From cars to SUVs to pickups CG has the the vehicle for you. They also will contact the dealership first for you and the rest is up to you. I highly recommend CarGurus to find your next car. I love Cargurus.

Every question that I had was answered or a solution was described. Very quick response to my questions. I now have to wait for the dealership to get back to me. I was inquiring about a Honda that has 203,000 miles on it. We are afraid of the mileage for that particular car. I certainly hope they can work with us on this. We need it to pull behind our Motorhome and will have to have the towing plate put on and get the correct towing bars to connect to the plate. We will be at our limit IF we can get it for $1,000 less. Otherwise we will have to pass.

I had a very bad experience with LW Automotive regarding a 2005 Mustang GT. Last week I inquired about the vehicle and after some negotiations, we came to a tentative deal. I then gave them my personal info for financing purposes and on sat, June 14th l, the sales manager Scott gave me a call to confirm they were sending me paperwork to sign via FedEx. 2-3 days pass and I received a text from a salesman stating the car had been sold and he was unaware of any paperwork. I felt I was lead on and lied to, very unprofessional, especially since several days earlier they congratulated me on making a deal with them. I want to make sure my review can be seen by others so they don't fall into the same trap I did.

CarGurus connect me with a dealer through their website. Although not mentioned anywhere, after driving an hour and a half to see the vehicle I was told it was as is with no warranty. (For a car was less than 20,000 miles.) There were other issues as well at the car dealership and for the last five days, I’ve tried to leave a review of the dealership on cargurus. The cargurus website is difficult to navigate through and virtually impossible to leave a review on.

I used to use Cargurus and have found a few cars that I ended up buying in the past. It was easy. They only recently decided to update the search engine and now I can't look for a Coupe any further than 100 miles from home unless I search for something specific. I live in a small town, away from major cities, so I have to search far and wide for good deals. They really messed up the search engine and making it frustrating to find a good deal over 100 miles from home. It can still be done with many extra steps. I think for now I will have to go back to using Autotrader. Hopefully they fix this soon. That's my only complaint.

My daughter and I had a pleasant experience with Richard at Auto Boutique. We didn’t purchase quite yet but we will be back soon. I have told several of my friends about Mr. **. Keep doing what you’re doing because you treat people well. Thank You!

I've used CarGurus every time I look for a car. Always a very good and easy experience. I trust this place. I also like how they make very explicit all about the cars and how they can answer any question or concern you may have. I recommend this site 100%.

Great response and great accuracy. Excellent search choice. Like the daily updates and information shown on the cars. Like the variety of selections. Can't say much more but I certainly enjoy using this service and will continue until I get the right car. Excellent product and would recommend for anyone shopping for a good priced vehicle used or new.

Don't try to influence my review CarGurus. Other people come to this site to get reviews on cars??? Every time I go to look up a car your thing comes up. I went to buy a car and it was marked down to 5995. By the time I got done trying to pay cash for it I went up to almost $10,000 And that was through CarGurus. I went to buy it from a dealership and they still tried to charge me $9,500 and it was the worst experience of my life. I have a brother-in-law that works in a car dealership and he couldn't even wrap his head around this.

It was a nice experience. I called in to late but will continue this situation tomorrow. He asked the right questions and was nice. Nice pricing, and it seems like a good dealership. You always want things to go good in hoping the car you will buy isn't a lemon.

Very Pleasant, And To The Front. No long wait. I have talked to all my friends today about how fast and easy the process was. You won't be disappointed when choosing Car Gurus. I really do appreciate the patience and support. And I know that you will to. Check Them Out!! Laray.

Vladimir in the service dept helped me today. Very attentive and kept me updated through the process. I got out in a timely fashion within 1 hour and a half. The dealership was clean and all the employees had smiles on their faces. 5 stars to this service advisor. Service management was also attentive saying good afternoon with smiles on their faces.

No matter what the Question is, and how difficult it may be to answer, they always but there best efforts into answering all of my questions, and providing additional feedback, providing the best support & experience. They also always go above and beyond to contact the dealerships about any additional information that I might need.

Very quick and professional responses via CarGurus. It was hassle -free and easy to use the text feature to set up an appointment and have concerns and questions answered quickly and is a very user-friendly service. I will tell others about it so that they might be able to car shop online hassle- free, as well. I have tried Carvana before but never CarGurus and found this to be a simple way to get information on cars that interest you.

I just happened to run into an ad on Cargurus for Maddy’s car sales 2484 Swamp Pike in Gilbertsville, I had no intention of really going to buy a car, but let me tell you. Matt the owner is so nice, so laid back and so helpful, I knew I was buying a car from him. I can tell you this. He is an asset to your site.

I've been waiting on an approval on my purchase, they guaranteed approval on credit and I wanted the van badly and could have paid for it as stated. Let me know if you want my business. I assure you that I am a good, honest person, 70 years of age and need a van for my doctor's appointments and to have a safe and reliable vehicle to do that. My credit was ruined by divorce and I've been working hard to get my credit points up, they are now 570, but it can be taken directly out direct to you when my check hits on the 3rd of each month. Your choice.

I have used CarGurus to search for vehicles a few times and I have to say it's very convenient. A few of the features I really like are.

It was good so far but would to see more pictures of the vehicle and see what it takes to get it here. Thanks. I will be looking forward to driving and seeing this car. It look like a great vehicle and I hope it drives as good as it looks. Thanks.

Didn't even make it all the way home, I just hope once I take it to the shop it won't be anything too major wrong with it. It sucks to spend almost $20,000 and have issues like this. Now I have to just hope for the best. It's a 2018 Chevy Silverado.

I found a truck I really liked and wanted and when the dealership contacted me they said Cargurus had messed the pricing up. Pretty disappointed in the entire process, still looking for a truck through cargurus. Just hoping this isn’t a pattern. Any help with this issue would be greatly appreciated appreciated.

I contacted CarGurus, for more pictures on a truck, I was looking at, I didn't even wait a minute, before being helped by somebody, they were very nice, I would recommend my friend to using this website, to look for cars. And the Virtual Assistant, helped me out a lot, asking me questions on my problems, then routing me to a Assistant, I only had to wait just a couple seconds for somebody to talk with me, I really enjoyed this experience.

CarGurus was great for locating cars. I found my new vehicle at Hayes Chrysler and Dodge (Duluth). The saleman stated multiple times. The price that appears on CarGurus is WRONG and they do not honor that price. The female working in Hayes dealership gave the worst deal you could imagine. Everything will be digital at your closing so pay attention to your add on’s. She lied about a lot of information and was very unprofessional. If you’re using CarGurus for your car search GREAT. But save yourself the hassle and stress and avoid Hayes Chrysler and Dodge Ram (Duluth).

CarGurus has a 2013 Honda insight listed for 10 Grand. At Rochester Hyundai in Rochester Minnesota. I went there. They can't find the car. And no one can tell me where the car may be. So now what. Is this site a spam site. Like you post stuff but not there. So not happy. Even took on the afternoon to go check it out

The website is incredibly user-friendly and makes it easy to navigate through various options to find the specific car you're looking for. With intuitive filters and detailed search capabilities, you can quickly drill down to your desired make and model. Plus, the site offers a large selection of vehicles to choose from, giving you plenty of great options to consider. Whether you're browsing casually or ready to purchase, the experience is smooth and efficient.

I'm looking to buy a car with financing, but I've just transferred to the US and don't have a credit score yet. My SSN appointment is scheduled for June 6th. Phil was excellent! I really appreciate how quickly I was assigned a representative, and that Phil provided helpful options to assist me.

I went online and was looking at the value of my 2020 Ford Expedition. There were dealers in my area that would be interested in buying it, and CarGurus is one that showed up through Bill Luke in Mesa, Arizona, and I took it over there.

Very helpful and friendly person. Great service provider. Was great at helping me get everything done. Timely response to my question. Great answers. Can do whatever I needed to ensure that I understand everything about the truck that I'm interested in buying. I would recommend to all of my friends and family use this service when looking for a car.

They asked what, how much do want to spend or finance and then within a little while I'm driving away in my Subaru. Sincerely James Chuck **. You want or like me needed they're the best for you and I guarantee. Just call them and see for yourself.

They was really friendly and got me to where I need to be. I will refer a friend any day so they can get the same treatment I got. I hope and pray I get it. I been looking for a manual mainly a 6 speed so hopefully this will go through for me because I been praying to God

Top-notch service from Auto Ride and Fawzy! Working with Fawzy was an absolute pleasure. He went above and beyond to help me find the perfect car that matched all my needs. The entire process was smooth, stress-free, and handled with great professionalism. Fawzy was knowledgeable, honest, and incredibly patient. He made sure I was comfortable with every step and answered all my questions without pressure. I truly appreciate how seamless the experience was from start to finish. I highly recommend Auto Ride and Fawzy to anyone looking for a reliable, efficient, and trustworthy car buying experience. They really do care about their customers!

The online agent was very friendly and helpful. I am going to look at the vehicle tomorrow. If I like it then I will have my mechanic take a look at it. I have used Car Gurus before and was very happy. Buying a used car is always stressful but Car Gurus helps to take some of the stress out of the process.

Took time out of my day to look at vehicle that was online for $16,995, wait an hour and a half for them to open up when I finally seen the vehicle. I asked him how much it was and he told me $22,000. And he’s telling me which I do know taxes and a dealer fee and plus a financing fee, but still doesn’t add up to $5000 and he told me that’s the price.

I’ve been using CarGurus for several months as an aid in determining just which make, model, price, locale and age vehicle I desire, and can afford. The experience has been very satisfying. Searches can be finely tuned to include only the vehicles one wants to consider, and the most interesting ones can be listed as favorites. It saves a mountain of time. I’ve only recently narrowed my search and started to take advantage of “call make sure the vehicle is still available” feature. It seems that doing so allows the opportunity to ask questions, which is valuable in my mind. I endorse CarGurus as being the best of the several other services I have worked with.

Always immediately assisted in my inquiry,!!! Can count on Car Gurus to provide new listings as soon as possible. They will contact dealer on a person's behalf for information or any suggested assistance I may need, or that they recommend will be of benefit for me. Unlike most other car apps, and their listings, car gurus don't seem to miss a lot of new listings as most of the others, I all double check after another sources contact me, to get my best accurate information as possible.

Seems that you make all the information online then they make you start all over again like you just didn’t write anything and I’m not going to write all the information that took 15 minutes just to do it all again. Forget it. Went somewhere else. Good luck with your screwed up ways. Ed

Information was useful and helpful. Made it easy to use. Great way to search for your next car purchase. Easy to compare other cars and get information on each car. I used in the past and still have a car purchased by using this website. If looking for a car this is great way to see many cars and information on each one.

My experience with Car Guru was good so far in enjoying this time. It's my first time buying a car. Thank you. But I'm as a first time buyer, I hope everything goes well for me. So I'm so ready to have this go through. So once again thank you so much with this experience.

CarGurus has been easy to use and getting price and sold updates keeps me informed on my choices. The listings include a ton of information and great pictures. Would recommend it to anyone looking to buy a new or used car! Found the car that I wanted now I have to go out and get it.

I was interacting with the chat bot at first and then supposedly a human but obviously it was still a bot because I inquired about a Cadillac and it was talking Toyota. But other than that I like CarGurus. How else would I find out about cars that are in all these places.

CarGrus has the most comprehensive website for searching new and used cars and pickups. They provide every detail to make an informative choice when buying a new or pre-owned vehicle. I have used CarGurus to buy my last 2 cars and I am completely satisfied with the service. Thank you Cargurus.

CarGurus had a pretty straightforward process. I was selling a car and looking for a check. But they did not match up with the other offers. They might up their values, as they were $2,000 cheaper than another place that I went to. So, I didn’t sell my car to them.

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The pre-approval was easy, but search was inaccurate. Additionally, a the pre-approval resulted in numerous unauthorized hard inquiries. The only the contact them was via CHAT. I became discouraged, anger, etc.

I sold a Volkswagen through CarGurus, and I had a seamless experience. It was great. And I used them because they’re popular, and they had a legitimate hit on the dealer. Everyone else just gave me a Blue Book estimate, but they filtered through local dealerships and had someone that was interested. And then I set up the meeting there. I didn’t get the full offer upon inspection of the vehicle because there were a couple of blemishes on the body and a couple of dents that I didn’t disclose on the form, just because I didn’t put much effort into the form, but I was happy with my experience. The offer I got was completely fair, agreed upon, and we cashed the check.

My experience with CarGurus was good when I sold my vehicle. They were more responsive and gave me a better deal.

We are not pleased with the Mercedes dealership because we had a quote for 26,000, and what they gave us was 24,000. I thought that was wrong considering we have gotten the quote even though it had gone past the day of the quote.