CarGurus Reviews

I was trying to sell a vehicle through CarGurus but the two individuals who reached out to me from companies that they partner with shot way below the market value of the vehicle. They were apparently sending it to auction and they needed to maximize their profit over what it was actually valued at. I get it but at the same time, I know what the vehicle is valued at. So, I didn’t even sell through CarGurus. But their platform is perfectly fine and I had no issues with that. In fact, I liked their platform better than CARFAX, especially when using their app and website because there are a lot more filters that you can use compared to CARFAX.

Cargurus does nothing to help consumer buying vehicles on their platform if they have an issue with dealer. Elite Auto Group Chicago never sent me title for vehicle. CarGurus didn't step in. They said I am on my own. Bought rust bucket place in Chicago. Didn't tell me when asked if it had rust before purchased. Seller said no significant rust.

I am interested in the Grand Cherokee and will schedule and appointment to come and take a look! It looks like a great vehicle and I want to buy. It. Looking forward to us working on this together! The people who attended to me were most helpful. Thank you for your time.

Quick and fast everything - the search, the good descriptions, the pictures, and customer service. Thanks for the help in the search of the vehicle we need. I also appreciated the professionalism and the truthfulness in the conversations. I didn’t waste my time in this webpage. I was taken seriously, unlike other places.

CarGurus has been the only source for buying automobiles for over 6 years. Great information to source my vehicle needs. The App is a must. Selecting filters for your specific need and saving searches is a must. Keeping track of vehicles you are interested in easy with the "Save" feature. Updates are frequent.

I asked for the absolute lowest price of the truck and how many speeds the auto transmission is. You couldn’t answer either. No help to me! If you can’t deliver answers to questions about the vehicle you’re advertising, what good are you? Don’t bother contacting me again. Not interested in your services.

I only chatted, but the person on the other end was very prompt and courteous. I will be standing by for a dealer rep to contact me from Koons GMC in Woodbridge VA. I use Car Gurus to search for vehicles frequently and it's very helpful to avoid going to different dealerships and speaking to different salesmen without know the price of the vehicle.

Very responsive and great with answering my questions. Continued reassuring that if I had any questions about this transaction or information needed they reached out to the dealer. Fast and to the point to make it easy for me to understand. I would most definitely recommend do business with CarGurus.

I like the price of CarGurus. They have a good website. It's user-friendly. My overall experience with them was really good. I was satisfied. I would recommend them.

I put my car up on CarGurus, and an affiliate of theirs locally ended up calling me, and that was who I sold my car to. CarGurus did a complete evaluation and they put my car up on an online auction, and that was how I ended up selling. I sold it to the local company, but based on the auction price. It was the best offer I got from anybody.

CarGurus would not post my review on Van Hyundai e., even though everything that I stated was true. I also posted several documents of proof. I guess it makes sense, after all Cargurus and the dealers that advertise on its site are business partners. Not allowing me to share my true experience with a dealer makes Cargurus a very misleading site to search on. This is a grave disservice to the retail consumer. Will not recommend using this site.

It was my first time using CarGurus and we were able to find a vehicle that fit our budget and needs! The financing part was very quick and approval was customized to fit our budget! We were visiting family members in New Orleans and unexpectedly loss our vehicle and Car Gurus saved the day! I would highly recommend anyone who needs a vehicle to start with CarGurus.

It’s was easy to apply to get pre-approved and had my answer in seconds, make me confident enough to get the car that I want with rates perfectly reasonable and with information to make that deal possible with the vin to check if the car had previously been in accidents.

Everything was good with CarGurus. The only thing was they gave me one price but they ended up with another price.

This service is very misleading. I sent all my info for a unit. I was sent a email stating I was approved. The dealer where the unit was told me I had not been approved. Cargurus doesn't deal with lenders. I wasn't approved like they said.

I had a great experience with CarGurus. It was easy to use. It was also very easy to work with the person and they did the inspection fairly quickly. It was a smooth process.

The dealership name is XRIDE. I purchased a car from them via Car Gurus. When I picked up the car there was a check engine light on and the AC didn't blow cold. They called me back and told me they had corrected the repairs. The check engine light was off and the AC was blowing cold so I took delivery of the car. Within an hour of driving, my check engine light was on and the air was blowing hot. All they did was put a can of freon in a leaking system and they cleared the code. They lied to me about fixing. Now all they tell me is AS IS NO WARRANTY.

Got a Prius C from these guys, really great customer service and honest, guys here made sure everything was working properly. Quick keys in my pocket, let me test drive it as far as I wanted, very happy with this purchase and financing. A quick way to get a used vehicle that’s reliable.

Was referred by a family member to contact Eddie K in the Internet Department at AutoNation Toyota Tempe. We talked over the phone before I agreed to visit. He greeted my wife and I and had the Toyota vehicle parked in the air conditioned garage area so we did not have to be out in 108 degree weather. Made the whole purchase process one of our best car buying experiences. Thank you Eddie K and AutoNation Toyota Tempe.

CarGurus used to allow the general public put listings on their site. Now they just buy, provide lowball offers on your car or not let you view overpriced dealer cars. STAY AWAY, use Cars.com or Auto Trader, they still let the public post.

UNSCRUPULOUS, SCAMMERS, FRAUDULENT BUSINESS PRACTICES.... To say the experience was bad is an understatement. I am pursuing legal action with the District Attorney and the DMV (licensing agent for dealerships). You would think that paying for a vehicle in cash would be a simple transaction, but I was sold a car that was not suitable for sale. After the 1st week, I was advised to go to their sister-dealership for service and almost 4 weeks later the car was returned to me after major work was done (engine mounts, transmission mounts, etc).... And that was only completed because I bought the $5k warranty.

This was a great experience from getting the account to the car buying experience. I was able to save searches, compare cars, and get pre-approved. The online photos were true to condition and the dealer had excellent customer service.

Hello I just recently tried to do a financing application and they said I was spruced but then I get to the lot but I was not approved. This is a fraudulent company who dealers pay to get leads. They ran my credit which is also a hard inquiry on my credit.

We were looking for something specific, something that is not very common and found it at CarGugus.com. We sent an inquiry through the website asking about availability and quickly got an answer from the dealer. We went over, drove the car and were able to work out a deal and bought it. Next time I'm shopping CarGurus will be my first stop!

This is the second time I've bought a car using Car Gurus. Their information on price, value, and dealer reputation is invaluable. The second dealer had a good reputation, and he lived up to it. The first one, not so much. He lived down to that too. Forewarned, I got away with a good deal. The only used car purchase I'd rank ahead of these two is the one I bought from my dad in 1963.

I am impressed with the selection of cars on the website. The site itself is well constructed and easy to navigate. I like the screening process, allowing me to fine tune the selections. The status of the title and history of the car is very important to potential buyers and is indicated somewhat on the site.

I had a question and they reached out to the car dealer for me which they didn't have to do. They could have just told me the phone number and had me deal with it but they called the dealer and explained the situation, then the dealer called me. Very helpful.

I found the car that I was interested in on your site, but when I got to the dealership they told me that it sold two days before I went to purchase the car. I was really disappointed because I went through the trouble of getting pre-qualified. So I must say honestly that if I am in the market for a car again that I may not choose to use your site.

I have dealt with almost every online car service and I always came back to CarGurus. I don’t even look anywhere else now. With their speedy response to any questions, their accurate description of vehicles and just over-all positive experience, this is the ONLY place to find your next vehicle!

Very quick at responding and answering questions. Goes out the way to help me every time we text. I will continue to use CarGurus. They are always willing to help and always easy to communicate with and I love the fact that they send me cars that I might be interested in. Overall I would give them 10 out of 10.

CarGurus’ platform was easy to use. I was selling a vehicle and I got three quotes right away and one of the quotes worked out well. Everything was great.

I've been looking online to see what I could purchase, used, and still afford the payments. Joshua ** was fantastic. He and Rob, the financier, worked miracles. I got the RED Kia I wanted, the interest I needed and payments right on track.. Josh was absolutely fantastic. If anyone in the Denver is looking for a used or new car, go to Peak Kia in Littleton, you won't be disappointed. And be sure to ask for Josh **.

I was not able to purchase the car that I intended to. I placed a nice deposit/ hold on the vehicle and received confirmation of my deposit. I will not do business with CarGurus again and will report to the BBB. I followed all rules and guidelines when requesting a refund for the deposit/hold which was removed from my credit card, for a vehicle that I did not get to purchase. As of today, over 3 weeks after my timely request, I have not received a refund or an explanation why I've not received. Yet, I've only received emails confirming that my refund was processed and would take 7-10 business days. As of today, it's been almost 20 business days. I've spoken with numerous representatives with no resolve. This is not good business and I will report to the BBB.

I received an $12k offer for my car through CarGurus via a dealership. I did notice some minor sidewalk damage to the hubcaps and minor scuffing on the clear coat layer after requesting the quote, so I came in expecting that the offer would be lowered a bit as a result, somewhere in the $10k-$12k range, which is where the rest of my offers landed. I was surprised the final offer was in the $8k-$9k range, let them know my lowest offer was for $10k, and asked if this level of deviation from the CarGurus price was normal and was told everyone will do it to me because of the cost of repairing the scuffs, which seemed fair - it is something they have to repair, and perhaps that cost is greater for them.

My experience with CarGurus was easy. It worked out well for me.

I am very unhappy not because of CarGurus. I am unhappy with the dealer I stated on the subject. When I got the car after waiting for four weeks, I did not get the title. There is no spare tire and many more things. The policy states that I can send the car back. I spoke to the manager, who said he would reply. It has been five days, and I haven't heard back. So, if you can intervene. I would so appreciate it; thank you.

CarGurus is a terrible selling experience. After putting my car up for sale, I had a buyer messaging me. With I warning or notice they had me verify my vehicle and listing. After following their instructions and multiple phone calls and emails, they said my verification was invalid despite doing exactly as they asked. Once I followed their directions they continued to say those instructions are invalid and attempted multiple times to have my account verified. They randomly shut my account down and was unable to get in touch with the seller. Now they have caused problems for both the buyer and seller trying to make a transaction. Terrible selling experience, terrible customer service. They will take your money and cancel your account despite following all of their instructions. I’m just one person with a terrible experience so unfortunately this company will continue to cause issues for many people. AVOID THIS COMPANY.

Sometimes hard to find the car that exactly the same that what you want in the market. You have to call and contact and in the end the car is already have someone reserved it. For me CarGurus make my way to own the car easier than before and recommend an Authorized Partner(s) that meets your unique situation. You have to wait too long in the phone call line and really helpful for me.

Great customer service and helped us locate and get details on a vehicle we were looking for. We had found a vehicle but it was missing some information in the ad. CarGurus were super helpful to get this information immediately from the dealership and send it right over to us. Highly recommend!

I have never purchased a vehicle online before and was a little hesitant. I'm happy I made the decision to use Car Gurus. My new car will be here by Monday. Best decision I could have made. Sal from CA. Auto Sales has really helped, he explained the procedure and is also providing Tow so I don't have to drive hours to get the vehicle. I'm grateful for the service. I'm even more grateful at how easy this has been for first time online car shopping.

Best selection of online ads for cars and locations they are at. Look here first for your next car. Their site is easy to use and making the purchase is easy. We made our purchase thru the website. It's easy easy easy. Descriptions are accurate and pictures are great. I highly recommend using CarGurus.

I used CarGurus for the first time and it was the best experience I ever had while purchasing a car. The process was already done when I went to test drive the car. The dealership was very helpful and nice. I would definitely recommend using Car Gurus to purchase a vehicle!

We contacted the dealer based on the price that you had on CarGurus for my 2022 Tesla. We flew to Washington DC based on that price only to be told by the owner of the dealership that the price was $2000 more and that it was because Car gurus does not update their car prices. I was very disappointed but because I had flown to Washington DC from Michigan there was a little I could do but purchased the vehicle. I’m really not sure who is to blame for the price differential.

My experience with Cargurus has been very good. They have helped me find what I’ve been looking for. My only issue has been the dealership or sellers haven’t been completely honest. I’ve purchased a 2016 Lincoln MKT and a 2017 Suburban, only to have to put thousands of dollars in each of them. When I say thousands, I’m talking $3-7 in each if not more. These cars need to be truly inspected by someone certified prior to be put up for sale on the website.

I couldn’t drive the car I purchased for four weeks because the dealer didn’t send the car with a temporary tag. I called every day for weeks and couldn’t get anyone to help me. My salesperson completely ghosted me. I only got help after threatening legal action. Plus the car showed up with defects not listed on the original listing (only one key fob, broken right blinker, broken volume control button on the steering wheel, automatic trunk opening broken, piece from right door handle missing). It was extremely stressful and if CarGurus is willing to host dealers like that on their site then I will not use cargurus again. For reference, the dealer was Benji auto sales in Florida.

I do a lot of research when considering a big purchase like a new vehicle. I’ve used many sites and resources but CarGurus has become my go to site for information, inventory, calculators, and accuracy. I recently purchased a 2023 Honda Ridgeline from an out of state dealer for a super price. I would not have been aware of this opportunity if I wasn’t using The Guru. I have recommended Car Gurus on numerous occasions. Purchasing a vehicle without car gurus is not a chance I’m willing to take.

Seller was nice and I love my vehicle. But I received the vehicle with bad tires, service b needed, spark plugs and a few dings and scratches. Also paid out a lot but I’m fixing everything that’s wrong and hopefully I will have the car of my dreams. I hope no one else have a bad experience like me and I’m 65 years old.

Offer from Cedar Park Nissan. I described my condition & and was assured offer was good. After my 60 mile drive they reduced the offer $2000 with invalid excuses. Very disappointed in them and CarGurus.

This star rating is related to selling your car using Car Gurus. I had put in for an estimate thru Car Gurus, Carmax, Carvana, KBB, etc. Car Gurus had the highest offer by about $1,000. But when I took that offer to the dealership that was associated with it, they did not honor the price. In fact they insulted me by offer $4,000 less even though I had properly represented my vehicle. I reached out to two other dealerships that car gurus said had offered the same and it was the same deal- no one made good on their offer. Whereas Carvana, did end up giving me the full quoted price. I did call Car Gurus about this to complain and their customer support said the dealerships can price it how they want and there’s nothing they can do. So do not believe the offers you get from car gurus. It’s a bait and switch and a waste of time.

Looking at the car's history on CarGurus, it states that the car is a ONE OWNER. But the CarFax states it was a rental. This can be misleading. I even FILTERED NO FLEETS OR RENTALS. It still showed ONE OWNER. I will continue to research the history, this feels shady and dishonest to me.

I paid $4.95 twice to try and list my vehicle for sell. The 1st time I had my vehicle listed with photos and everything and I was asked to send a verification photo with a code on my car. So I printed the code in big letters and put on my windshield open my driver side door and took a picture as instructed. I would say an hour after sending the photo to CarGurus my listing for selling my vehicle was removed. So I tried again for the 2nd time and this time CarGurus just took my $4.95 again and now I cannot even list my vehicle or even make a full attempt to do so.

I have only interacted with the company through the chat, but they were very insightful and helpful. I am enquiring about purchasing a vehicle using a specific finance company, and they are taking the time out to see if this can be done.

I bought a 2018 Nissan Rogue from West Palm Beach Mitsubishi. I would’ve given them a one except for that it did get delivered the address to this particular Mitsubishi dealer that also deals and used vehicles that have been traded in is 2200 Okeechobee Boulevard in West Palm Beach, Florida. The vehicle was promised to me with a full tank of gas, completely detailed so that it would look and smell as close to a new car as possible. I explained to my sales person that I have an asthma conditions set off by cigarette smoke. When a car arrived it was very cold, so the smell was not so that I could even detect it, or my asthma did when it warmed up my vehicle STINKS TO HIGH HEAVEN OF CIGARETTE SMOKE which set off my asthma bad I had to take several puffs off of my rescue inhaler. The floors and the glove box and every place that dirt and sand could settle are filthy. I have to take it down and get it detailed myself.

Terrible chatbot. Was useless for help. Totally unhelpful and basically a giant waste of time. I don't understand why people try to pass this off as a real person, it's clearly not. If you use this company, you have failed your customers.

So it started with Kamal being oh so kind and making empty promises. I saw this car under my insurance company’s website under used cars. Me thinking everything is on the up and up, I sent 10,000.00 for a car that he said was in great condition including the interior. (2005 Mercedes Convertible) Now I had a 2006 BMW and on his word I sold my car and purchased a headache. I have ridden in the car all of 5 times since the purchase in January, it is now the end of March. I just got it out the shop on my own dime.

If you want to sell your car don’t waste your time with them. They agreed on a price, had me send all sorts of documents and pics and backed out, not because there was anything wrong with the car, but because they claimed I’m a dealer!!!! Seriously I sent you a copy of title with my name on the title, so I sold it to Carvana the next day with no hassle…

I used the Sell My Car option on Car Gurus to get “offers” for my car. The process was quick and efficient with a recommended dealer top offer. There were four dealers offers, with three being the exact same low offer from dealers listed as having lower ratings. The recommended offer was a higher dollar amount from a 5-star dealer.

There's a reason Carvana scores higher on Consumer Affairs than CarGurus... they're just better in every aspect of selling a car. Cargurus practice is that they'll make you the most competitive offer, then at the last limit they'll reduce it by several thousand dollars on the hope that you've come this far so you'll just accept an offer that's way less than anywhere else. Just stick with Carvana's, it's a better and more honest experience in my opinion.

Fairly straightforward process. CarGurus/CarOffer paid a decent price for my car. I liked it better than selling the car myself or going to a dealer. It is definitely worth checking out. I would use them again.

I will never ever buy a car without seeing it first. Was deceived, car wasn’t accurate and dealer was not honest. Car door was painted and doesn’t match color of rest of the car. Infuriating to spend all that money to get scammed. Shame on them.

CarGurus "CG" sent me an offer for my vehicle with buyer's/dealer's name. I called buyer/dealer. Dealer was oblivious re: the offer. No one at dealer knew anything. I then chatted online with a CG re: this experience. Rep said couldn't help me. I then called the CG phone number in the email; Rep was not helpful. Complete waste of time. This company is awful. I am going to call Carvana. Are they all horrible?

I had Lara help me with the information of a car, she had put me through to the dealership since she wasn't sure about a question I had asked. Overall, I would say the experience was great and very pleasant.

They offer a pre-qualification application to make the process easier. They "pre-qualified" me with Westlake Financial. Started showing me cars I qualified for, and sending me an overwhelming amount of text and emails about vehicles I could purchase. I reached out to a few dealers and made offers through the site. After 5 days with no response, I contacted a dealer who never received my initial offering. I noticed on the website that all of my offers were missing, but the "pre-qualification" was still showing a list of other cars I could purchase.

The filters really allow you to narrow your search for the cars you want to look at. I have been able to find everything I’m looking for and more. I was look for decent prices and that’s exactly what I found. On top of that their customer service team is easily available and very helpful.

It was good, told me everything about the car. It was great. I'm keep being on here for many more cars but the one I’m looking at is good, so thank you CarGurus for helping me find the car I been wanting for a long time.

Using the Cargurus advertised price on a brand new 2023 GMC Sierra I contacted Steve Schmitt dealership to purchase the vehicle. They indicated the Cargurus price was inaccurate and that they (CG) took liberties and sometimes doubled discounts to arrive at a price. The dealership indicated it was 3.5k higher than Cargurus advertised price. This was a real let down. After doing quite a bit of research and finally deciding to make a purchase, I get a big kick in the crotch. Very doubtful I will use Cargurus or consider Steve Schmitt in IL in the future.

Just starting. The customer service representatives answered all of my questions. They should provide a good time when a dealership will follow up. For example, tomorrow, 2 hours, etc. I was searching on the net at night. Other than they did good.

CarGurus will remove your advertised vehicle without you even knowing and you will think it's listed until you search and find out that vehicle that advertising you paid is not listed on cargurus' site. We have car dealership and cargurus flagged some our cars so they not listed on their site. Please stop doing this. Why do we pay top dollar and our cars are not listed on your website???

Bianca helped answer a question about a car I was looking at. I like CarGurus.com so I’m looking for a small, excellent car for a 70-year-old. I think Chevy is good, Subaru is excellent and Kia low maintenance.

Marion helped answer all my questions, as well as working towards connecting me with the dealership. Once I have spoken to the dealership and conducted business, I will review Cargurus once again. Thank you for your help Marion!

My go-to site for finding a newer car. Never disappointed, always satisfied with Car Guru and the cars they advertise. Would highly recommend for making your next decision on finding a new car! Making life less stressful on your next big purchase.

I felt like I was talking to a bot, and I am feeling more frustrated than ever. The agent dodged my questions and left me very confused about the car price. 3rd party vendors are supposed to reduce chaos and hidden fees when dealing with a dealership, but this chat service goes in the opposite direction of that - please improve.

We have been searching for a newer used Rav 4, Cargurus staff have been assisting us in our contact with dealerships, we go test drive one Tuesday, hopefully this leads to a purchase, It's nice to have the assistance of the car guru staff, and website.

The person name Roland answered all my questions. In prompt answers. I was surprised that CarGurus responded so fast. I ask to send my offer to the dealer. But he informed me that he couldn’t do that. I was glad he told me some I didn’t expect more than I asked for. It was a pleasure texting him.

I ran into an issue with a dealership who kept stating "the online price" that I thought was the price I saw on CarGurus. The guy at the dealership treated me like I was an idiot. Turns out the "online price" was actually what I saw PLUS $1,000 if I didn't need financing. PLUS another $1,000 if I didn't have a trade-in. Every consumer has the responsibility to research additional fees and costs. However, I think this is a practice CarGurus needs to take some responsibility for. The ratings they provide are based on the large number everyone looks and possibly sorts by. Perhaps make advertised price a range (i.e. $15,999 - $17,999) or add a filter that will show true price with/without financing or trade ins.

They are wonderful, very mannered and respectful and patient. I would request anyone to them. They will definitely get any answer you need quick and fast. 10/10 for me. & they are willing to work with you also.

Cargurus is good, but the dealers on cargurus do not call back or respond to car request. Very frustrating. M and A Auto in Washington. Cargurus needs someone to make sure dealers contact customers. Thank you for your time

Free service was okay, didn’t see a difference in the paid service after subscribing that way. I would have appreciated being treated with more integrity. $300 a month for the subreption that I felt was worth around $99.

They are helpful based upon the information they have already. Quick responses as well. They also help you get in contact with the dealership for you and try to help you with as much as they can as they ask if you need any more assistance with anything. The only thing I would like different is if they could have more information than what is posted.

After my advertisement was posted, I saw that they posted that it overpriced!! By comparing my asking price to various online sites, I could tell they were essentially cutting my price. I asked for this to be reviewed, and got a form email back...Blahh, blahhh, blahh. I noted their price commentary on dealer cars, and determined that their main objective is to drive business for their dealer clients. They don't care if you sell your car or not. This was a very unsavory business practice. And you pay to have your car bad mouthed. Such a deal.

Right there with answers to my questions. Contacted dealer, easy process. Nice lady too. She was very polite and she was helpful and made sure that all my needs were taken care of before leaving the text message.

Excellent customer service, excellent access to automobiles in my area WITH instant access to financial institutions to apply and receive pre-approvals to begin shopping and previewing autos to your specifications. 2023 this is the way to purchase autos.

To sum it up, you are better off purchasing from an owner directly and saving money. Cargurus is just a posting site. There is no verification of car status or vetting of dealership for cars at dealer. You get what they tell you, you are getting, not what you actually get. I purchased a toyota 4 runner from Rocky Mountain Eurosport. I was told vehicle had no damage and was in great shape. I thought that Cargurus were similiar to Carvana, but I was confused. I presumed they vetted cars and dealers and that buying through them and through a dealer would assure me that car would be as described. WRONG. Took forever to purchase car from dealer.

I wanted to post my vehicle for sale online for free, and I did a Google search. Google search states it is free to post your vehicle for sale. It is not free to post your vehicle for sale. False advertising.

Shady shady, offered me a decent price for my car that I accepted. I spent an hour uploading pictures and scanning in documents for them and declined other buyer offers in the meantime only for them to call me and tell me that the buyer "backed out" and that the revised next offer is $7k less. Mind you this is a mint condition collector grade car. Don't waste your time on these guys and their shady negotiation/bait and switch tactics.

We called the dealership to verify that the price that they were advertising was correct. The lady assured us that yes, that is the correct price and yes, they do have the title in hand. Therefore, they ask us to make an appointment to come and view the vehicle. We did agree made a time And went to see the vehicle. When we arrived, we went into the show room and spoke to the lady there that we had spoken to over the phone. She went in the back to talk to someone I assume it was Jeffrey her supervisor. She returned, advised us that they had blown the engine on the vehicle, and it was taken back to the auction. Oh by the way, we are just driven an hour and a half to see a vehicle that they had did not have the courtesy to call and let us know was no longer available. At that point she continued by saying that, "Oh we do have another jeep that’s available that we could show you. But this one is 10,000 more than the vehicle that you were looking for for."

Great website. Put in all the data on my perfect 2023 Kia with 4,000 miles, uploaded docs. Got a decent offer and accepted it. A few days later CarGurus asked for title and registration etc. Uploaded. A few days later a mechanic scheduled a drive at my home. But before the mechanic inspected the car, CarGurus texted me with well dealer backed out our back up deal is $4,500 less. Is that good? Why would I have mess with them again? Lesson Learned.

Recently wanted to sell my vehicle, most places provided a crappy offer up front, basically telling us "If you want us to buy your car we'll pay you this amount, BEND OVER." But not CarGurus, they have a special way of telling you to BEND OVER. They offer you just a bit more than the competition, then a few days before your sale they send out an inspector who no matter what finds things or reasons to devalue your vehicle. So after being strung along for 3 plus weeks, and you're ready to make a deal, they pull the rug out from under you and attempt to steal your vehicle for a thousands less than what they originally offered. These people are scum, do yourself a favor and find a dealership desperate for some used cars, this will be your best bet for a decent price. Stay away from ripoffs like CarGurus, and you won't be forced to BEND OVER. Good luck.

They deliberately value cars posted from dealerships higher than those of private sellers most likely to spawn more business through those dealerships or is there a kickback? It SHOULD be investigated. A price on a car between a private seller and a dealership should not be that different in price and USUALLY, a car posted from a dealership should be higher priced than a private seller, but CarGurus flips the deals so that it benefits the dealership. It will look like you are getting a "Good Deal" through the dealership, but if you post the exact same car from a private seller (as I did), it will show it as "overpriced" for the same exact car. This to me is criminal.

They are very expensive for the weak service they do offer, and finally when it was time to cancel them, they said they are charging an extra month, the 30 day cancellation 'cause it's embedded somewhere in their 100 page contract. So basically they rip you off with another month at the end of your subscription to add insult to injury. Better use Facebook Marketplace, you will get better leads and sales.

Got initial offer, they sent someone to inspect the car, guy took over an hour checking every detail, car is in great condition but they came back with wear on the steering wheel cover and headlight cover faded so they lowered offer $900. Car is 10 years old, every car has mild wear after 10 years. be aware they will nitpick everything so they can lower initial offer. I declined and sold it for more to different company. Let them lose money on paying inspector for trying to do customer wrong.

Found a car on CarGurus and let them know I was interested, shortly after got emails from cargurus and the dealer with the car. So after seeing the car cargurus wanted review feedback about the dealer, so I wrote a review and got an email from cargurus that changes needed to be made before they can post my review, the change was I had to leave the name of “cargurus” out of the review, fine did that, changed the review three times and still can’t get it posted. Is this a way to protect the dealers on their site? The dealer I went to was a strong negative zero stars and stated on cargurus site financing available, had a chart showing credit scores and how much you could be paying a month, the not dealer offered no financing.

I got offers from several companies on selling my used car. CarGurus was the highest so I went with them. The car was in very good condition, although I chose the middle category when asking for a quote. (Not excellent, just good). I got a reasonable price, knowing they had to sell it for a profit after their expenses. Two days before the pickup, they said the mechanical inspection showed 'undisclosed' damage so they had to reduce the price. One of the bits of undisclosed damage was poor tires. The tires were in good condition, at least 20K more miles on them. The other one was curb rash on a wheel. Both of these should have fallen under the 'good' condition category which drove my original offer. It looked like they were trying to find something wrong with it so they could reduce the price. That was a classic bait-and-switch and have a bad taste in my mouth from the transaction. To their credit, the process was smooth and relatively easy.

I submitted for a quote to see what CarGurus would give me for my truck. It's a 2018 Chevrolet Silverado LT Z71 All-Star Edition, with only 39,500 miles on it, and nearly immaculate condition. Almost like brand new still. The local dealer called it a unicorn because they don't see these trucks that clean usually. CarGuru quoted me only $20,198 for it! Bluebook value said trade in was around $32,500. 12-15k they want to screw me for! I would not ever bother wasting your time with this terrible company!!

I contacted five different car dealerships inquiring about vehicles. Every single vehicle I was looking at was advertised on CarGurus for thousands below the actual asking price at the dealership. It was a giant waste of my time. Whether it is the dealership or CarGurus, the price should be advertised accurately.

Worst experience ever!!!! They do not advertise for you. It is a waste of money. Please don't ever use them. They don't give real leads. They are just there to take your money. Your opinion don't matter. They will hang up on your face.

I found a vehicle online that I was not very familiar with. The vehicle advertisement had the CarGurus logo on it with the words "Great Deal". Figuring CarGurus was a trustworthy organization that researches vehicles and uses that research and their experience to help consumers the vehicle appeared to be a "Great Deal". The vehicle was being sold for $39,000 and stated the value was $40,000.

I have a 2008 Pilot EXL W/ NAVIGATION ONLY 172689 MILES for 5400. How is a 2007 EXL. NO NAVIGATION with 196000 miles selling for over 6400 and is a better deal According to Car Gurus? They are listed on the both on CarGurus. Mine is privately owned. The other is at a independent dealer. These CarGurus ratings are given to who pays CarGurus the most money. The rating of great, good and fair are paid ratings. Good luck.

I signed up with CarGurus three months ago, they wanted over $600.00 per month to advertise 15 cars. Once my vehicles where uploaded. I went to the web site to search for one of our own vehicles. Once I clicked onto our vehicle, I started receiving advertisements from other dealerships selling the same vehicle all day for weeks. So we are paying over $600 per month to help bigger dealerships sell their vehicles!!! If my account executive explained this to me we would not have signed up. We never sold one vehicle on this platform and we are asking for a full refund.

I submitted an inquiry concerning a car to a auto dealership in Georgia. The dealership advertised the car for the following price, $85,811.00. I received a call from the dealership almost immediately. I told them I would buy the car at the stated price. They informed me the car's price was actually $10,000 more than advertised price on CarGurus. I wrote a “bait and switch” review with inaccurate pricing details. Buyer beware. I was asked by CarGurus to edit my truthful and accurate review. CarGurus has no loyalty to customer, only their shareholder dealerships. They therefore have no credibility with the content of their reviews. Reviewer beware!

We purchased a Private Seller listing on CarGurus for our 1 Owner Like New Vehicle. CarGurus tried to dictate our price to list, so when we listed our Fair Price they attached a unauthorized Overpriced notation that discourages any potential Buyers to contact us. CarGurus is not a place to Pay for a Private Seller listing!! Wish we would have investigated similar reviews prior paying for listing.

I am in the price of purchasing a much sought after pickup. Found the perfect truck on CG from private seller. Everything is good so far. Pictures, VIN, mileage, history; all provided. The issue is the actual buying process. It is not geared towards virtual no contact buying/selling. The chat with my seller disappeared. The vehicle info and pictures-gone. My money? Gone as well with no vehicle. No bill of sale or receipt and T2 support is a joke! Look but do NOT buy thru CarGurus unless you are able to complete everything in person.

I sold my 2012 Acura TL to CarGurus. They offered more than CarMax or Carvana, and picked my car up at my house as scheduled. The inspector/driver was very good at his job. He was done in about 20 minutes with the paperwork and inspection. I signed the bill of sale on my phone and less than 24 hours later the cash was in my bank account. Very smooth and professional at every step. I am very pleased with the whole process. I received about 1,800 more than what Tesla was offering for my Acura on trade-in.

I sold my car to them so they didn’t explain me the money they offer was for pay my car pay off. The guy came to do inspection in my car and told me for sign the email as was receiving in the same moment. I didn’t have a time to read the document that was saying this. In this moment I call to them and they said, "I’m sorry we can’t do nothing now becaue you when signed you agreed." Really disappointed I gave my car for free.

I decided to see watch’s out there regarding a model of Nissan in 2019. I saw a few, all higher than my price range, so left the site. Within 5 minutes, I got a call from a salesman at a Eugene Nissan dealer. I said “not interested” and hung up. I sent them a Chat message saying that I did not want to be contacted, I wasn’t going to buy a car at current high prices, and received an email reply telling me that they have cars they think I might be interested in! I would not recommend this website unless you want car dealers calling and emailing you!

I listed my car yesterday but is not working on the website, my car is not listed, I paid and I spoke with support and they told me, to try later, refresh my browser... I am doing this for 30 hours, incredible how the customer is ignored.

I gave CarGurus $24.95 to list my car. I had a lot of problems uploading the photos. I had to do them one at a time which was extremely nerve-racking. 14 days time I had three people contact me on the first 48 hours. Two guys that wanted more photos. Never even read my replies or got back to me and one person locally that wanted to give me an estimate for my car. Now the listing shows as sold on CarGurus which is pretty interesting being it still sitting on my front driveway. My guess is they do that to try to make it seem like people actually sell their cars on there and I’m sure they do but I just see it as a waste of time and money.

CarGurus is in the pocket of the dealers. Their pricing of privately selling vehicles is a good $3000-$3500 less than the published KBB pricing. They clearly are in the pocket of the dealers and when this issue was raised to them they acted like they didn’t know about it and couldn’t do anything about it. No private seller should ever use CarGurus.

Having read their publicity about selling cars more quickly than Auto Trader, I created an ad, paid the listing fee and the upgraded $20 priority listing fee. I used the price they suggested. Five buyers contacted me...One with a offer at 40% of the listing, one at 60%, one a general inquiry, two "accepted" the price. In every case, when I wrote back and asked for the funds, the "buyers" disappeared (except the one offering 40% of the list price). On several occasions I wrote to CarGurus support for help, about half the questions received responses, generally after a couple of days. Frustrated, I look on line for an alternative and found TRED. You can go to that site for my review (or via Google reviews) of that car selling service, which truly exceptional.

I like this site. It’s very informative and I like that they give you the pricing comparison vs. retail and then lists them from best to worse. I also enjoy the information on the vehicle which helps in your car buying decision. The site seems to run faster on my phone than the other sites. The dealer contact info. is nice and not intrusive. It just makes the whole process easier which can be stressful and timely.

When I listed my truck last year, it was simple. I listed a car last week; I had to pay. Ok, no big deal, it is just $4.95. But, it doesn't really seem to be getting many views. I did, yesterday, finally get someone interested, and, I was able to reply to him. This morning, I went to check to see if he responded back (because we were discussing meeting TODAY), and I notice an email that I have to verify with a photo that I'm no scammer. Better do that real quick, I thought, so I can get in touch with this potential seller! I submitted my photo. Then guess what the page says??? It says, we will let you know within 2 business days!!!

Paid to have my car listed and it never happened. Tried to contact. Took my money no listing. Filled in all information and was charged on my credit card but no listing ever was made. I wonder how many people have gone through this.

I paid for a listing as well as the premier listing. After I did so, they told me there were additional requirements such as submitting a photo ID to them. I refuse to submit an ID over the internet d