CarGurus Reviews

My experience with Cargurus has been very good. They have helped me find what I’ve been looking for. My only issue has been the dealership or sellers haven’t been completely honest. I’ve purchased a 2016 Lincoln MKT and a 2017 Suburban, only to have to put thousands of dollars in each of them. When I say thousands, I’m talking $3-7 in each if not more. These cars need to be truly inspected by someone certified prior to be put up for sale on the website.

I couldn’t drive the car I purchased for four weeks because the dealer didn’t send the car with a temporary tag. I called every day for weeks and couldn’t get anyone to help me. My salesperson completely ghosted me. I only got help after threatening legal action. Plus the car showed up with defects not listed on the original listing (only one key fob, broken right blinker, broken volume control button on the steering wheel, automatic trunk opening broken, piece from right door handle missing). It was extremely stressful and if CarGurus is willing to host dealers like that on their site then I will not use cargurus again. For reference, the dealer was Benji auto sales in Florida.

I do a lot of research when considering a big purchase like a new vehicle. I’ve used many sites and resources but CarGurus has become my go to site for information, inventory, calculators, and accuracy. I recently purchased a 2023 Honda Ridgeline from an out of state dealer for a super price. I would not have been aware of this opportunity if I wasn’t using The Guru. I have recommended Car Gurus on numerous occasions. Purchasing a vehicle without car gurus is not a chance I’m willing to take.

Seller was nice and I love my vehicle. But I received the vehicle with bad tires, service b needed, spark plugs and a few dings and scratches. Also paid out a lot but I’m fixing everything that’s wrong and hopefully I will have the car of my dreams. I hope no one else have a bad experience like me and I’m 65 years old.

Offer from Cedar Park Nissan. I described my condition & and was assured offer was good. After my 60 mile drive they reduced the offer $2000 with invalid excuses. Very disappointed in them and CarGurus.

This star rating is related to selling your car using Car Gurus. I had put in for an estimate thru Car Gurus, Carmax, Carvana, KBB, etc. Car Gurus had the highest offer by about $1,000. But when I took that offer to the dealership that was associated with it, they did not honor the price. In fact they insulted me by offer $4,000 less even though I had properly represented my vehicle. I reached out to two other dealerships that car gurus said had offered the same and it was the same deal- no one made good on their offer. Whereas Carvana, did end up giving me the full quoted price. I did call Car Gurus about this to complain and their customer support said the dealerships can price it how they want and there’s nothing they can do. So do not believe the offers you get from car gurus. It’s a bait and switch and a waste of time.

Looking at the car's history on CarGurus, it states that the car is a ONE OWNER. But the CarFax states it was a rental. This can be misleading. I even FILTERED NO FLEETS OR RENTALS. It still showed ONE OWNER. I will continue to research the history, this feels shady and dishonest to me.

I paid $4.95 twice to try and list my vehicle for sell. The 1st time I had my vehicle listed with photos and everything and I was asked to send a verification photo with a code on my car. So I printed the code in big letters and put on my windshield open my driver side door and took a picture as instructed. I would say an hour after sending the photo to CarGurus my listing for selling my vehicle was removed. So I tried again for the 2nd time and this time CarGurus just took my $4.95 again and now I cannot even list my vehicle or even make a full attempt to do so.

I have only interacted with the company through the chat, but they were very insightful and helpful. I am enquiring about purchasing a vehicle using a specific finance company, and they are taking the time out to see if this can be done.

I bought a 2018 Nissan Rogue from West Palm Beach Mitsubishi. I would’ve given them a one except for that it did get delivered the address to this particular Mitsubishi dealer that also deals and used vehicles that have been traded in is 2200 Okeechobee Boulevard in West Palm Beach, Florida. The vehicle was promised to me with a full tank of gas, completely detailed so that it would look and smell as close to a new car as possible. I explained to my sales person that I have an asthma conditions set off by cigarette smoke. When a car arrived it was very cold, so the smell was not so that I could even detect it, or my asthma did when it warmed up my vehicle STINKS TO HIGH HEAVEN OF CIGARETTE SMOKE which set off my asthma bad I had to take several puffs off of my rescue inhaler. The floors and the glove box and every place that dirt and sand could settle are filthy. I have to take it down and get it detailed myself.

Terrible chatbot. Was useless for help. Totally unhelpful and basically a giant waste of time. I don't understand why people try to pass this off as a real person, it's clearly not. If you use this company, you have failed your customers.

So it started with Kamal being oh so kind and making empty promises. I saw this car under my insurance company’s website under used cars. Me thinking everything is on the up and up, I sent 10,000.00 for a car that he said was in great condition including the interior. (2005 Mercedes Convertible) Now I had a 2006 BMW and on his word I sold my car and purchased a headache. I have ridden in the car all of 5 times since the purchase in January, it is now the end of March. I just got it out the shop on my own dime.

If you want to sell your car don’t waste your time with them. They agreed on a price, had me send all sorts of documents and pics and backed out, not because there was anything wrong with the car, but because they claimed I’m a dealer!!!! Seriously I sent you a copy of title with my name on the title, so I sold it to Carvana the next day with no hassle…

I used the Sell My Car option on Car Gurus to get “offers” for my car. The process was quick and efficient with a recommended dealer top offer. There were four dealers offers, with three being the exact same low offer from dealers listed as having lower ratings. The recommended offer was a higher dollar amount from a 5-star dealer.

There's a reason Carvana scores higher on Consumer Affairs than CarGurus... they're just better in every aspect of selling a car. Cargurus practice is that they'll make you the most competitive offer, then at the last limit they'll reduce it by several thousand dollars on the hope that you've come this far so you'll just accept an offer that's way less than anywhere else. Just stick with Carvana's, it's a better and more honest experience in my opinion.

Fairly straightforward process. CarGurus/CarOffer paid a decent price for my car. I liked it better than selling the car myself or going to a dealer. It is definitely worth checking out. I would use them again.

I will never ever buy a car without seeing it first. Was deceived, car wasn’t accurate and dealer was not honest. Car door was painted and doesn’t match color of rest of the car. Infuriating to spend all that money to get scammed. Shame on them.

CarGurus "CG" sent me an offer for my vehicle with buyer's/dealer's name. I called buyer/dealer. Dealer was oblivious re: the offer. No one at dealer knew anything. I then chatted online with a CG re: this experience. Rep said couldn't help me. I then called the CG phone number in the email; Rep was not helpful. Complete waste of time. This company is awful. I am going to call Carvana. Are they all horrible?

I had Lara help me with the information of a car, she had put me through to the dealership since she wasn't sure about a question I had asked. Overall, I would say the experience was great and very pleasant.

They offer a pre-qualification application to make the process easier. They "pre-qualified" me with Westlake Financial. Started showing me cars I qualified for, and sending me an overwhelming amount of text and emails about vehicles I could purchase. I reached out to a few dealers and made offers through the site. After 5 days with no response, I contacted a dealer who never received my initial offering. I noticed on the website that all of my offers were missing, but the "pre-qualification" was still showing a list of other cars I could purchase.

The filters really allow you to narrow your search for the cars you want to look at. I have been able to find everything I’m looking for and more. I was look for decent prices and that’s exactly what I found. On top of that their customer service team is easily available and very helpful.

It was good, told me everything about the car. It was great. I'm keep being on here for many more cars but the one I’m looking at is good, so thank you CarGurus for helping me find the car I been wanting for a long time.

Using the Cargurus advertised price on a brand new 2023 GMC Sierra I contacted Steve Schmitt dealership to purchase the vehicle. They indicated the Cargurus price was inaccurate and that they (CG) took liberties and sometimes doubled discounts to arrive at a price. The dealership indicated it was 3.5k higher than Cargurus advertised price. This was a real let down. After doing quite a bit of research and finally deciding to make a purchase, I get a big kick in the crotch. Very doubtful I will use Cargurus or consider Steve Schmitt in IL in the future.

Just starting. The customer service representatives answered all of my questions. They should provide a good time when a dealership will follow up. For example, tomorrow, 2 hours, etc. I was searching on the net at night. Other than they did good.

CarGurus will remove your advertised vehicle without you even knowing and you will think it's listed until you search and find out that vehicle that advertising you paid is not listed on cargurus' site. We have car dealership and cargurus flagged some our cars so they not listed on their site. Please stop doing this. Why do we pay top dollar and our cars are not listed on your website???

I was contacted via text immediately by Cargurus in regards to a vehicle I was interested in. The gentleman informed me that he could not discuss deals on the price but asked me if I would be interested in the dealership reaching out to discuss the matter, I then continued to give him my phone number, email and name and he told me I would be hearing from Palm Springs auctions today! He was very kind, quick to respond and very helpful!

Bianca helped answer a question about a car I was looking at. I like CarGurus.com so I’m looking for a small, excellent car for a 70-year-old. I think Chevy is good, Subaru is excellent and Kia low maintenance.

Marion helped answer all my questions, as well as working towards connecting me with the dealership. Once I have spoken to the dealership and conducted business, I will review Cargurus once again. Thank you for your help Marion!

My go-to site for finding a newer car. Never disappointed, always satisfied with Car Guru and the cars they advertise. Would highly recommend for making your next decision on finding a new car! Making life less stressful on your next big purchase.

I felt like I was talking to a bot, and I am feeling more frustrated than ever. The agent dodged my questions and left me very confused about the car price. 3rd party vendors are supposed to reduce chaos and hidden fees when dealing with a dealership, but this chat service goes in the opposite direction of that - please improve.

We have been searching for a newer used Rav 4, Cargurus staff have been assisting us in our contact with dealerships, we go test drive one Tuesday, hopefully this leads to a purchase, It's nice to have the assistance of the car guru staff, and website.

The person name Roland answered all my questions. In prompt answers. I was surprised that CarGurus responded so fast. I ask to send my offer to the dealer. But he informed me that he couldn’t do that. I was glad he told me some I didn’t expect more than I asked for. It was a pleasure texting him.

I ran into an issue with a dealership who kept stating "the online price" that I thought was the price I saw on CarGurus. The guy at the dealership treated me like I was an idiot. Turns out the "online price" was actually what I saw PLUS $1,000 if I didn't need financing. PLUS another $1,000 if I didn't have a trade-in. Every consumer has the responsibility to research additional fees and costs. However, I think this is a practice CarGurus needs to take some responsibility for. The ratings they provide are based on the large number everyone looks and possibly sorts by. Perhaps make advertised price a range (i.e. $15,999 - $17,999) or add a filter that will show true price with/without financing or trade ins.

They are wonderful, very mannered and respectful and patient. I would request anyone to them. They will definitely get any answer you need quick and fast. 10/10 for me. & they are willing to work with you also.

Cargurus is good, but the dealers on cargurus do not call back or respond to car request. Very frustrating. M and A Auto in Washington. Cargurus needs someone to make sure dealers contact customers. Thank you for your time

Free service was okay, didn’t see a difference in the paid service after subscribing that way. I would have appreciated being treated with more integrity. $300 a month for the subreption that I felt was worth around $99.

They are helpful based upon the information they have already. Quick responses as well. They also help you get in contact with the dealership for you and try to help you with as much as they can as they ask if you need any more assistance with anything. The only thing I would like different is if they could have more information than what is posted.

After my advertisement was posted, I saw that they posted that it overpriced!! By comparing my asking price to various online sites, I could tell they were essentially cutting my price. I asked for this to be reviewed, and got a form email back...Blahh, blahhh, blahh. I noted their price commentary on dealer cars, and determined that their main objective is to drive business for their dealer clients. They don't care if you sell your car or not. This was a very unsavory business practice. And you pay to have your car bad mouthed. Such a deal.

Right there with answers to my questions. Contacted dealer, easy process. Nice lady too. She was very polite and she was helpful and made sure that all my needs were taken care of before leaving the text message.

Excellent customer service, excellent access to automobiles in my area WITH instant access to financial institutions to apply and receive pre-approvals to begin shopping and previewing autos to your specifications. 2023 this is the way to purchase autos.

To sum it up, you are better off purchasing from an owner directly and saving money. Cargurus is just a posting site. There is no verification of car status or vetting of dealership for cars at dealer. You get what they tell you, you are getting, not what you actually get. I purchased a toyota 4 runner from Rocky Mountain Eurosport. I was told vehicle had no damage and was in great shape. I thought that Cargurus were similiar to Carvana, but I was confused. I presumed they vetted cars and dealers and that buying through them and through a dealer would assure me that car would be as described. WRONG. Took forever to purchase car from dealer.

I wanted to post my vehicle for sale online for free, and I did a Google search. Google search states it is free to post your vehicle for sale. It is not free to post your vehicle for sale. False advertising.

Shady shady, offered me a decent price for my car that I accepted. I spent an hour uploading pictures and scanning in documents for them and declined other buyer offers in the meantime only for them to call me and tell me that the buyer "backed out" and that the revised next offer is $7k less. Mind you this is a mint condition collector grade car. Don't waste your time on these guys and their shady negotiation/bait and switch tactics.

We called the dealership to verify that the price that they were advertising was correct. The lady assured us that yes, that is the correct price and yes, they do have the title in hand. Therefore, they ask us to make an appointment to come and view the vehicle. We did agree made a time And went to see the vehicle. When we arrived, we went into the show room and spoke to the lady there that we had spoken to over the phone. She went in the back to talk to someone I assume it was Jeffrey her supervisor. She returned, advised us that they had blown the engine on the vehicle, and it was taken back to the auction. Oh by the way, we are just driven an hour and a half to see a vehicle that they had did not have the courtesy to call and let us know was no longer available. At that point she continued by saying that, "Oh we do have another jeep that’s available that we could show you. But this one is 10,000 more than the vehicle that you were looking for for."

Great website. Put in all the data on my perfect 2023 Kia with 4,000 miles, uploaded docs. Got a decent offer and accepted it. A few days later CarGurus asked for title and registration etc. Uploaded. A few days later a mechanic scheduled a drive at my home. But before the mechanic inspected the car, CarGurus texted me with well dealer backed out our back up deal is $4,500 less. Is that good? Why would I have mess with them again? Lesson Learned.

Recently wanted to sell my vehicle, most places provided a crappy offer up front, basically telling us "If you want us to buy your car we'll pay you this amount, BEND OVER." But not CarGurus, they have a special way of telling you to BEND OVER. They offer you just a bit more than the competition, then a few days before your sale they send out an inspector who no matter what finds things or reasons to devalue your vehicle. So after being strung along for 3 plus weeks, and you're ready to make a deal, they pull the rug out from under you and attempt to steal your vehicle for a thousands less than what they originally offered. These people are scum, do yourself a favor and find a dealership desperate for some used cars, this will be your best bet for a decent price. Stay away from ripoffs like CarGurus, and you won't be forced to BEND OVER. Good luck.

They deliberately value cars posted from dealerships higher than those of private sellers most likely to spawn more business through those dealerships or is there a kickback? It SHOULD be investigated. A price on a car between a private seller and a dealership should not be that different in price and USUALLY, a car posted from a dealership should be higher priced than a private seller, but CarGurus flips the deals so that it benefits the dealership. It will look like you are getting a "Good Deal" through the dealership, but if you post the exact same car from a private seller (as I did), it will show it as "overpriced" for the same exact car. This to me is criminal.

They are very expensive for the weak service they do offer, and finally when it was time to cancel them, they said they are charging an extra month, the 30 day cancellation 'cause it's embedded somewhere in their 100 page contract. So basically they rip you off with another month at the end of your subscription to add insult to injury. Better use Facebook Marketplace, you will get better leads and sales.

Got initial offer, they sent someone to inspect the car, guy took over an hour checking every detail, car is in great condition but they came back with wear on the steering wheel cover and headlight cover faded so they lowered offer $900. Car is 10 years old, every car has mild wear after 10 years. be aware they will nitpick everything so they can lower initial offer. I declined and sold it for more to different company. Let them lose money on paying inspector for trying to do customer wrong.

Found a car on CarGurus and let them know I was interested, shortly after got emails from cargurus and the dealer with the car. So after seeing the car cargurus wanted review feedback about the dealer, so I wrote a review and got an email from cargurus that changes needed to be made before they can post my review, the change was I had to leave the name of “cargurus” out of the review, fine did that, changed the review three times and still can’t get it posted. Is this a way to protect the dealers on their site? The dealer I went to was a strong negative zero stars and stated on cargurus site financing available, had a chart showing credit scores and how much you could be paying a month, the not dealer offered no financing.

I got offers from several companies on selling my used car. CarGurus was the highest so I went with them. The car was in very good condition, although I chose the middle category when asking for a quote. (Not excellent, just good). I got a reasonable price, knowing they had to sell it for a profit after their expenses. Two days before the pickup, they said the mechanical inspection showed 'undisclosed' damage so they had to reduce the price. One of the bits of undisclosed damage was poor tires. The tires were in good condition, at least 20K more miles on them. The other one was curb rash on a wheel. Both of these should have fallen under the 'good' condition category which drove my original offer. It looked like they were trying to find something wrong with it so they could reduce the price. That was a classic bait-and-switch and have a bad taste in my mouth from the transaction. To their credit, the process was smooth and relatively easy.

I submitted for a quote to see what CarGurus would give me for my truck. It's a 2018 Chevrolet Silverado LT Z71 All-Star Edition, with only 39,500 miles on it, and nearly immaculate condition. Almost like brand new still. The local dealer called it a unicorn because they don't see these trucks that clean usually. CarGuru quoted me only $20,198 for it! Bluebook value said trade in was around $32,500. 12-15k they want to screw me for! I would not ever bother wasting your time with this terrible company!!

I contacted five different car dealerships inquiring about vehicles. Every single vehicle I was looking at was advertised on CarGurus for thousands below the actual asking price at the dealership. It was a giant waste of my time. Whether it is the dealership or CarGurus, the price should be advertised accurately.

Worst experience ever!!!! They do not advertise for you. It is a waste of money. Please don't ever use them. They don't give real leads. They are just there to take your money. Your opinion don't matter. They will hang up on your face.

I found a vehicle online that I was not very familiar with. The vehicle advertisement had the CarGurus logo on it with the words "Great Deal". Figuring CarGurus was a trustworthy organization that researches vehicles and uses that research and their experience to help consumers the vehicle appeared to be a "Great Deal". The vehicle was being sold for $39,000 and stated the value was $40,000.

I have a 2008 Pilot EXL W/ NAVIGATION ONLY 172689 MILES for 5400. How is a 2007 EXL. NO NAVIGATION with 196000 miles selling for over 6400 and is a better deal According to Car Gurus? They are listed on the both on CarGurus. Mine is privately owned. The other is at a independent dealer. These CarGurus ratings are given to who pays CarGurus the most money. The rating of great, good and fair are paid ratings. Good luck.

I signed up with CarGurus three months ago, they wanted over $600.00 per month to advertise 15 cars. Once my vehicles where uploaded. I went to the web site to search for one of our own vehicles. Once I clicked onto our vehicle, I started receiving advertisements from other dealerships selling the same vehicle all day for weeks. So we are paying over $600 per month to help bigger dealerships sell their vehicles!!! If my account executive explained this to me we would not have signed up. We never sold one vehicle on this platform and we are asking for a full refund.

I submitted an inquiry concerning a car to a auto dealership in Georgia. The dealership advertised the car for the following price, $85,811.00. I received a call from the dealership almost immediately. I told them I would buy the car at the stated price. They informed me the car's price was actually $10,000 more than advertised price on CarGurus. I wrote a “bait and switch” review with inaccurate pricing details. Buyer beware. I was asked by CarGurus to edit my truthful and accurate review. CarGurus has no loyalty to customer, only their shareholder dealerships. They therefore have no credibility with the content of their reviews. Reviewer beware!

We purchased a Private Seller listing on CarGurus for our 1 Owner Like New Vehicle. CarGurus tried to dictate our price to list, so when we listed our Fair Price they attached a unauthorized Overpriced notation that discourages any potential Buyers to contact us. CarGurus is not a place to Pay for a Private Seller listing!! Wish we would have investigated similar reviews prior paying for listing.

I am in the price of purchasing a much sought after pickup. Found the perfect truck on CG from private seller. Everything is good so far. Pictures, VIN, mileage, history; all provided. The issue is the actual buying process. It is not geared towards virtual no contact buying/selling. The chat with my seller disappeared. The vehicle info and pictures-gone. My money? Gone as well with no vehicle. No bill of sale or receipt and T2 support is a joke! Look but do NOT buy thru CarGurus unless you are able to complete everything in person.

I sold my 2012 Acura TL to CarGurus. They offered more than CarMax or Carvana, and picked my car up at my house as scheduled. The inspector/driver was very good at his job. He was done in about 20 minutes with the paperwork and inspection. I signed the bill of sale on my phone and less than 24 hours later the cash was in my bank account. Very smooth and professional at every step. I am very pleased with the whole process. I received about 1,800 more than what Tesla was offering for my Acura on trade-in.

I sold my car to them so they didn’t explain me the money they offer was for pay my car pay off. The guy came to do inspection in my car and told me for sign the email as was receiving in the same moment. I didn’t have a time to read the document that was saying this. In this moment I call to them and they said, "I’m sorry we can’t do nothing now becaue you when signed you agreed." Really disappointed I gave my car for free.

I decided to see watch’s out there regarding a model of Nissan in 2019. I saw a few, all higher than my price range, so left the site. Within 5 minutes, I got a call from a salesman at a Eugene Nissan dealer. I said “not interested” and hung up. I sent them a Chat message saying that I did not want to be contacted, I wasn’t going to buy a car at current high prices, and received an email reply telling me that they have cars they think I might be interested in! I would not recommend this website unless you want car dealers calling and emailing you!

I listed my car yesterday but is not working on the website, my car is not listed, I paid and I spoke with support and they told me, to try later, refresh my browser... I am doing this for 30 hours, incredible how the customer is ignored.

I gave CarGurus $24.95 to list my car. I had a lot of problems uploading the photos. I had to do them one at a time which was extremely nerve-racking. 14 days time I had three people contact me on the first 48 hours. Two guys that wanted more photos. Never even read my replies or got back to me and one person locally that wanted to give me an estimate for my car. Now the listing shows as sold on CarGurus which is pretty interesting being it still sitting on my front driveway. My guess is they do that to try to make it seem like people actually sell their cars on there and I’m sure they do but I just see it as a waste of time and money.

CarGurus is in the pocket of the dealers. Their pricing of privately selling vehicles is a good $3000-$3500 less than the published KBB pricing. They clearly are in the pocket of the dealers and when this issue was raised to them they acted like they didn’t know about it and couldn’t do anything about it. No private seller should ever use CarGurus.

Having read their publicity about selling cars more quickly than Auto Trader, I created an ad, paid the listing fee and the upgraded $20 priority listing fee. I used the price they suggested. Five buyers contacted me...One with a offer at 40% of the listing, one at 60%, one a general inquiry, two "accepted" the price. In every case, when I wrote back and asked for the funds, the "buyers" disappeared (except the one offering 40% of the list price). On several occasions I wrote to CarGurus support for help, about half the questions received responses, generally after a couple of days. Frustrated, I look on line for an alternative and found TRED. You can go to that site for my review (or via Google reviews) of that car selling service, which truly exceptional.

I like this site. It’s very informative and I like that they give you the pricing comparison vs. retail and then lists them from best to worse. I also enjoy the information on the vehicle which helps in your car buying decision. The site seems to run faster on my phone than the other sites. The dealer contact info. is nice and not intrusive. It just makes the whole process easier which can be stressful and timely.

When I listed my truck last year, it was simple. I listed a car last week; I had to pay. Ok, no big deal, it is just $4.95. But, it doesn't really seem to be getting many views. I did, yesterday, finally get someone interested, and, I was able to reply to him. This morning, I went to check to see if he responded back (because we were discussing meeting TODAY), and I notice an email that I have to verify with a photo that I'm no scammer. Better do that real quick, I thought, so I can get in touch with this potential seller! I submitted my photo. Then guess what the page says??? It says, we will let you know within 2 business days!!!

Paid to have my car listed and it never happened. Tried to contact. Took my money no listing. Filled in all information and was charged on my credit card but no listing ever was made. I wonder how many people have gone through this.

I paid for a listing as well as the premier listing. After I did so, they told me there were additional requirements such as submitting a photo ID to them. I refuse to submit an ID over the internet due to fraud, so I asked them for a refund. They said they don't provide any refunds for any reasons.

Waste of time. Promise quick turn around will take weeks even though they pressure you to accept offer immediately. Go to Carvana. Way faster, easier and less hassle. This place is a total waste of time.

I have been trying to sell my 2013 Honda Civic Si directly to CarGurus for over a month now. I have never sold a vehicle on my own and did not want to go through the trouble of a private sale even if it would have been a bit more money. CarGurus offered me a great price so I decided to proceed with the sale. I was told to expect a FedEx package with some required documents that would be necessary for the sale. This package never came and I was forced to reschedule my first attempt at the vehicle pickup. When the package came a day before the second scheduled attempt, all it contained was a checklist for me to give to the driver to fill out and instructions on signing the title. No actual documents to sign. The day of the rescheduled appointment, no one ever came and never called. I was on hold with customer service for nearly an hour before they figured out a driver was never assigned to come pick up my car.

Do NOT trust this company-they practice the bait and switch. No car listed @price quoted upon arrival. I drove many miles to Napleton Volkswagen Orlando. It seemed as if the sales individuals all knew what was going on as well...NEVER AGAIN.

Don't trust CarGurus. If there were rating lower than 1 star, I would have given it. This completely fraudulent and sham. They work for the dealers and not private person. I bought a vehicle listed on CarGurus as a NO Accident vehicle 2019. The Carfax showed no Accident either. This year, I listed the same vehicle on CarGurus for sale and it was flagged as Accidental vehicle. I never had a single Accident with it, so I went and pulled the CarFax and there it goes, now it shows it was involved in an Accident in 2012. I compared the Carfax report I had pulled in 2019 at time of purchase with the today's report and they are completely different. It seems both CarGurus and CarFax are colluding with Dealers to alter the material fact about a vehicle. BUYERS BEWARE OF THESE TWO FRAUDULENT COMPANIES.

I found the car I am driving on CarGurus. The site offered me the information required to make an informed decision. I was able to get the car I wanted with low mileage and at the price I wanted to pay. With CarGurus I was able to compare the various offerings at nearby locations in the convenience of my home. After a quick trip to the car lot I drove home with my new purchase. I would definitely recommend CarGurus!

Trying to find a place to sell my vehicle online, reading review after review, found the lesser of all evils to be CarGurus, or, so I thought. Before I submitted everything, I thought, Lets check their "privacy policy" Whoa! Glad I did! They will sell all of your info! Your name, address, email, ss#, drivers license number, credit card / debit card number, Yes! I'm serious its right there in their fine print. Hopefully I get to attach the screen shot that shows the rest of what they collect and sell including your ip address, your cookies, physical location and more! I will not be doing any business on CarGurus and will now be checking other sites as well as to what they say in their "privacy policy" aka its public info to the highest bidder. I hope you do the same. Be Careful how and where you sell or buy. It's more than a vehicle that your selling.

I found it easy to find a car with CarGurus and they also listed already bought cars. Easy to use. You can add what you want and how far you're willing to drive, price and color. It's great. I got a car in Sacramento CA so not too far where I live. Bless you.

I have used CarGurus on several occasions. In the last few years, I have used the site to research vehicle values in our region when dealing with insurance claims. The site does a great job and is very interactive. The site proved to be a very reliable source of information.

They provide an excellent service with a wide variety of filters, making it easy to finely control search parameters and find exactly what you want. I would highly recommend to anyone searching for a vehicle.

I tried to sell a used pickup truck on Cargurus.com. The only lead I had was from an individual who was going to give me full price and a Cashier's check today. But when I requested to validate the Cashier's check at the bank they ran the other way. Also had other inquiries on giving me full price but they were just checking to see how easy or how much of a sucker I was. Stay away.

Horrible beyond belief! Too arrogant of team to work with! They behave like they know it all even though their price algorithm is very flawed. I do not recommend their platform at all. Do not waste time on CarGurus flawed pricing! Very misleading and inaccurate.

Car Gurus are helping dealers to hide bad reviews, one of the dealers was showing a BMW X1 for sale without saying it needs a motor replacement while he said it on Kijiji and when I texted the dealer he said the car is good without saying anything about motor replacement, and when I wrote my review, car gurus rejected it, imagine they are helping dealers to hide the truth because dealers pay them but poor customers don't. Stay away from this website and shop properly.

Looking for the newer version of the fiat 124 spider. They rate the price of the cars as good. But the price of all of the used cars are higher than the new cars that are the same model. Doing a deep dive in car gurus they don't recognize this make and model as being produced after 1974. How do you evaluate price on a car you don't know even exists? Just more computer software vaporware. I would never trust any evaluated products based on this.

I got ZERO hits using CarGurus to sell a car. I had the same listing on Facebook marketplace (for free) and got hits every day. The main reason I signed up for CarGurus was their claim that you could get paid securely through their app/site. Before I took my car off, I tried to do that just to see how it worked and only then did it tell me it wasn't supported because my car was selling for too much. Funny how it didn't mention that when I was paying for the service. Bottom line - this site is a waste of time and money.

Hatem was very gracious, and delivers on his cars. Small upgraded selection, so he can focus on his customers needs, making sure he's fulfilling what you're looking for. He worked with us, to make sure we had a safe, and great ride. Definitely recommend, and if we ever need another car, we'll be back.

Tried to sell my car on here and did everything they asked even verified my identity. My car wasn't getting as much attention as I had hoped so I paid the extra $20 to have my listing featured and the next day right in the middle of messaging 3 potential buyers who were very interested they took my listing down. Said I needed to write some letters on a piece of paper, put it on the windshield, open one of the front doors and take a picture so they could verify I wasn't trying to scam some... Like are you freaking kidding me!!! The picture of my ID, vin plate and license plate wasn't enough??? They cater to the dealers. It's almost like they make it hard for you to sell your car so you'll just trade it in.

The only way to efficiently shop for cars is to use the filters. You put the minimum price as anything above nothing and even still there are thousands of vehicles listed with no price. Don’t list without a price. Even if you select the sort by and sort by most expensive even still all of the vehicles listed without a price are still on the top. Just fucking take the god damn vehicles with no prices off the fucking website. Why would you post a car without a price and no pictures, is there really a car? Why would I shop for something that gives you no information. Don’t post with a price don’t post without pictures. Fuck whoever started doing this shit. Fuck CarGurus I’ll never ever ever use them again they’re are not efficient at all.

I tried to list my car. I paid the fees needed by them but I did not pay the premium as I did not want to. I got a link. However when I search for my listing as a general person by giving the zipcode and limiting the miles from zip code, I did not see my listing. I looked at least 300+ miles from my place and still did not see my listing. I tried to call the helpdesk and I got a VM saying they are not able to take my call. I left a message and did not hear anything. I think their aim to make sure we go for premium listing. I felt always the dealer's vehicles were given more importance. I dont think I will go with Cargurus again. A big thank you to Cargurus for learning my lesson.

I kept getting my information forwarded to car dealers when they did not have the car I was interested in. Then I was told just to come down and get another car. Then when I posted my bad review I keep getting a message that said there was something wrong with my review! The site will not accept it when I unsubscribe. Very bad.

I looked up many car on Cargurus and found many I liked as they have a wide variety of cars. I found one and spoke with the dealership put a down payment and they brought the car to me. Everything was taken care of for me. It was easy convenient and I would definitely buy another car through Cargurus. I highly recommend this dealership.

Tried to buy a car from Laura Buick in Sullivan via Car Gurus and all was good till I requested a test drive. It was in shop not AVAILABLE TO PURCHASE??? Salesperson took days to inform me it was not available.

Put up false information for the vehicles in order to sell them. Look at the Carfax and do your homework before purchasing from here or go somewhere else. CarGurus obviously do not like negative reviews and wants more added when I’ve seen reviews submitted with less.

They allow fraudulent dealers to advertise on their site. I purchased a car on 1/16 from a dealer advertising on CarGurus. I have all the proof of purchase with the VIN, purchase price, etc. They told me the title was coming on the the 18th. I purchased it from a company named Auto Network Motor Group. I have since checked and the group is a registered car dealership in VA. The title did not come, and after a few weeks of back and forth, still no title and now, on 2/17/21, they are not answering my phone calls or emails.

I had multiple issues with the website and customer service that they never resolved. I had created two listings for my truck and my sports car. First and foremost, I couldn't access any messages from interested buyers in my truck on the site. Rather than send me an email like Cars.com, CarGurus forces people to use their messaging system and I could never access anything. I contacted customer service about this many, many times and eventually asked for a refund on my ad many, many times, but they refused. I ended the listing as it was useless. Cars.com and Craigslist produced more leads for me. Most of the messages I got about my car was just a message saying someone was interested in my car. Who cares! What a waste of time.

I found the vehicle I was interested in buying on the CarGurus' site and messaged the seller through the website. I received follow up texts from both CarGurus and the seller with links (4) to see more information. Every link brought me to a page saying I didn't have access to that page. I sent an email to CarGurus explaining the situation and asked if the seller could contact me directly via email, they responded in a couple days asking for my account email address which I supplied. Several days later there was still no reply so I decided to contact the seller once again (this can only be done through CarGurus) and in the message box I gave the seller my email and phone number asking if he would contact me directly because of the problems of opening the links.

CarGurus gives small dealerships the impression that they will create tons of customer leads for them when in actuality they only create a additional bill for that small business. Our small business was lured into a contract with them with promises of great customer turnover. CarGurus created no additional foot traffic or generated no phone calls or inquiries about our inventory. We were locked into a contract that we could not get out of and there was no adjustment to the pricing. We called to cancel the services and were told that there would be no cancelation until the end of the terms and even when the terms were done you still had to cancel at least 30 days out, or you would be billed for services for the next month.

CarGurus is basically a vehicle locator/advertiser. They provide the basic info, location, etc. I purchased a (new) 7 month old Mercedes from a dealer with 5,000 miles. Dealer said it had been an "executive demonstrator". Later found out it had been a leased vehicle and a loaner. It had been damaged and repaired by the dealer. This type of info is not available to CarGurus if the dealer doesn't disclose it. Just something to be aware of.

The site itself is well designed and easy to navigate, the problem I have is the pricing guide off to the side, telling the potential purchaser that it’s a great, good, fair or poor deal Price wise. This lulls the potential buyer into a false sense of the car's price so they won’t go to KBB or nada to accurately price the car, furthermore the price guide is wildly inaccurate being off by 2-3k or more. Car Gurus please fix this feature.

Looked at two G37s for sale. Both cars in the Car Gurus ad had "No issues" In the prior damage history. Carfax on the other hand had "Major damage" on one from a Ford dealer in Mendon MA and a front end crash on the other G37 in Raynham MA. Who or whatever they are using to assess damage history on is 100% not reliable.

During my recent search for a late model used car, I found this site very helpful. The selection process was very comprehensive and the search results were updated regularly. The information provided including vehicle history and CarFax results were most helpful. I recommend them to searchers,

The app has spyware and it will invades your privacy even when you are at home. I do not suggest this app it hasn’t been accredited and do not recommend the app for anyone!! It shows up on your commercials after you download the app when you never seen a commercial before!

Drove 2 hours to purchase a car that was not as pictured on CarGurus and did not come with the equipment stated in the ad. Dealership informed us they don't directly post on CarGurus and they have nothing to do with them.

Per cost per lead they are more expensive than "every vendor" combined. They only allow 30 leads a car. They sell your customers to Carvana with pops-up. That's why your leads have dropped. Huge scam, biggest ripoff.

CarGurus has misplaced the title for the vehicle that I sold to a buyer in another state. The process has been dragging out for over 2 months now and they are expecting us, the buyer and seller to do all the legwork of finding the required forms and completing the process. We are receiving zero support or responses from them. Their attitude amounts to "this is your problem, you figure it out." This is despite me paying for the full autopay service. STAY AWAY unless you want a major headache and zero sympathy or support.

I have bought 3 cars and sold 2 cars here. I most recently used their autopay system (when I sold my car) where CarGurus handled everything concerning the buying process. No concerns about fake cashier's checks or scams - they take care of checking the title, acting as the go-between with the money, paying off the lien (if there is one), and providing $75,000 worth of coverage (should anything go wrong). It went seamlessly and I'd do it again in a heartbeat. And all of that is included in the $29.95 price to sell your car. That also includes a FedEx prepaid label (if needed, and my buyer was out-of-state) to send the title and bill of sale to the buyer. I've bought 2 cars from dealers using CarGurus, one was 400 miles away and the other was 60 miles away. Cars listed on here get great visibility too. I had a hard-to-find car (the one I just sold), and had 3 serious inquiries within an hour of my listing, and one of them ended up being the buyer.

I was looking for a pickup with low mileage and a great price. I didn’t want a truck off a lease. I found a great pickup with mileage that wasn’t bad for the year. It was used for a utility company. Everything was in great condition as per Description from CarGurus.

I've used this site for approximately 5 yrs. now, continually "just seeing what is out there". They break down the options more than any other site, including doing an evaluation as to "DEAL RATINGS... Great Deal, Good Deal, Overpriced, etc." They have more search options than most sites so you could limit your search down to color of the vehicle. Some of the ads even show the seller info so you can contact seller direct with-out using their site and not knowing for sure the seller was contacted (which HAS happened on other sites). Want financing? Some ads even show it might be available. I still use other sites, but this one is FIRST!

CarGurus.com helped me a lot to make a decision on which car I wanted to buy. They lost the price and let me know if it was fair or not based on the market in my area. It detailed all the information of the vehicle and has the Carfax reports attached. I would definitely recommend this site to everyone.

This is an excellent online company. They give links to contact listing person or company. An excellent coverage of what each car has and the ability to ask for more if needed. The photos for each car, if available, are excellent. They also let the potential buyer ask for more. The seller can contact you, if requested, by phone, text or email. They use symbols as well as text to let the buyer know what that particular vehicle has to offer. I have been contacted by a seller more than one time when requested.

This site was instrumental in helping us find a suitable car for our new driver. He was specific in what he wanted and the ability to "drill down" on types of vehicles was especially helpful. The added benefit of the price rating of the vehicles let us know if we would be potentially getting a good deal. Obviously, there are many facets of a "good" car deal, one being the quality of the car itself, but knowing immediately that the pricing is fair is a great start!

I had a great experience with Cargurus.com.. It lets you tailor your search criteria and they send you emails when cars matching your criteria show up. I got a smoking deal on my newest car. I'd definitely use again.

They make it easy and fast to find what you’re looking for for a great deal! Bought my second car using them last year. Both accurate descriptions and pricing. Both fabulous deals!! I love this site and recommend it often!

Easy to get around the site...Found what we were looking for. All around easily accessible. By the way, we did end up buying a car for my son. Drove to New Jersey and the car was exactly as advertised on the site.

It was easy to understand, I chose the make and model of the car I wanted. I called the dealership to see if the car was still for sale and it was. I went to the dealership and purchased the car. It was that easy and I still love my car.

When the "back" button is used after a search some of the details such as Trim and Features are reset. Year filters are reset if the site is left and re-entered. But over all I like the site and did use it to buy a car last year.

CarGurus offers a great search engine. Consumers have the ability to refine the car search in multiple ways to find that ‘needle in the haystack.’ An efficient way of selecting a used car. I would certainly recommend this site.

Site has the flexibility of options and also rates the prices being under or overvalued by sellers. They also included all the information that is needed in purchase of a vehicle, ie whether it has any issues.

I browse this site almost daily. The ability to filter by trim, and immediate hide cars with accident history is a huge plus for me. I like also that the site identifies cars that are valued as good deals vs. those that are relatively overpriced.

I listed a 2008 Range Rover for $14,500 and paid the listing & premium fees by credit card. CarGurus advised that I would not get the premium listing because car was "Overpriced $2,800 by Above" (20% of price) though I sent info of $6,000 new upgrades (5 new tires (60,000-mile warranty), fuel injection ($3,000), windshield, extra Range Rover carpet & WeatherTech winter mats). No response to website inquiry. Charges remained on credit card. Sold the car at the list price of $14500 to knowledgeable buyer who heard of sale on Facebook. Still no response from CarGurus to new text message or website inquiry. Due to such facts the entire listing was a waste of money.

I like everything about the site except Ie of the pre qualifying finance companies that pre approved me twice the dealerships wouldn't use. So my hopes were way up on the purchase of our new to use vehicle that we all could ride in to an extreme let down. But I definitely recommend CarGurus.com. Fantastic pricing and can find just about anything.

Car Gurus brings another level of information into the process by comparing the seller list price with Blue Book values and categorizes pricing as Great Deal, fair deal and so on. This gives the buyer instant feedback as to the comparative value of the car of interest and others sold recently! Very useful!

All vehicles have a price rating from great deal to overpriced. Very helpful so that you can know what a great price for a certain vehicle is, compared to a price that is too high. Every vehicle I have went to inspect. Was indeed as advertised. Great site, and the prices are great.

I am more into low mileage used vehicles (also like older cars). And I like to be able to see the vehicle online inside and out to include auto specifications. The website I use provide me the necessary information to make a informed decision when purchasing a used car.

I already knew what make/model I wanted, then searched the CarGurus site to see available vehicles within a certain radius. I picked 3, and (on the CarGurus site) compared mileage, car fax, and other pertinent info. This process made me an informed and prepared consumer! Then, I made an appointment with the dealership where my #1 choice was located. The vehicle was exactly as described by CarGurus and I purchased/took home the vehicle the same day!

Six or seven years ago I used CarGurus to find a specific privately owned car I was looking for. I found it and bought it. The site was great to use. But, not anymore. Now, even though I entered my search area the search comes back with listings outside of my parameters for model years and purchase area. Most of the listings are dealer sponsored listings with bogus pricing to lure you into talk with them. Last time for me to use CarGurus.

Found a 2012 Mercedes Sprinter and had it delivered from Luxury Motors in Buford Georgia. Vehicle was in deplorable shape and now the dealer is withholding the title, so over 2 months later I can't even drive the truck! Dealer never even paid off the lien. Contacted CarGurus and a few days later got an email back that it's not their problem, we're just an auto listing site. Wrote a review that was honest about what happened and they refused to publish it in its form. Apparently they like to help crooked dealers commit fraud.

Overall I like the concept of CarGurus. I do use it to do nationwide searches on vehicles. The problem with CarGurus is they allow the dealers to advertise false prices to try to get you in the door. In most industries this practice is illegal but in the car business it is the norm. CarGurus has the choice to really separate itself from other sites like auto AutoTrader by forcing dealers to list the true out the door price but they seem to not care.

There are so many dealer cars without listed prices on the site. Now it is getting impossible to use the site. There is no way to get rid of cars without pricing. Obviously CarGurus has caved to dealer pressure to get ads on the site to increase margins. Exhausting.

It was a very good site to find a car. It showed me all the cars and years of cars I was interested in. They showed me tons of cars. They showed me all my price range and the cars were very close to my home.

I had a fun experience because there are so many cars and you can filter what you want and search for what you want and it really is very helpful and worth the effort. I like that I can do my own searching. I like how easy it is and I like how fun it is and I chose this site because I saw an ad and the ad got me motivated.

Everything you would need or want to know about cars is on this site. I like the features of cars, cost of cars, and prices comparisons. Easy to use and access what you are looking for on the site. I enjoyed my time spent on this website. It was very pleasant.

I used quite a few car sites in my search for the right. By far CarGurus is the best and easiest to use out there. You could chose specific features that narrowed your search down. It shows you if you are getting a good deal and helps you with research. I like the value feature that showed you what the car was worth. I like the whole site. It and the app are extremely easy to use and it's all updated constantly.

My overall experience with CarGurus was a very good one. It showed me cars and trucks that were in my price range. It also had the price range from least to greatest which I really liked a lot. I like the fact that it lets me see what if anything has happened to the car or truck in its lifetime. It explained everything just fine and easy to understand. I would say that my experience was awesome.

Cargurus.com was so much easier to use than I had expected. I thought there would be a lot of hoops to jump through, and I expected to be hassled by people looking to buy my current vehicle; but there really weren't. I very much wish you could choose a manufacturer and see all models (Jeep, Volkswagen, Mazda, etc....) available in the area, as opposed to having to choose a specific one. Other than that, I really like a lot that you can search for the specific car you are looking for and choose the distance of the seller from your location, and I like the amount of detail provided for each vehicle listed.

My experience was great when looking at vehicles on CarGurus. At first all the options seemed overwhelming but I soon realized that it very much helped me to find what I needed. They were user-friendly. The data stayed current as long as I was looking at the site. All of the vehicles had great pictures and details. The main features of this website that I liked was the ease with which I could move around on the site. Found that the data on the vehicles were more thorough than the other sites. They seemed to have covered everything that a customer needs to know. But sometimes the site would time out or something similar and I would have to key everything back in again.

My overall experience was good, the personnel showed me quite a few of potential cars that fits my needs and we could get all the information we needed as well. The feature I like about the car site was easy to use. I just need to put the model I want into search and it showed what I was looking for in a quick minutes. But it is a little bit too crowded and the website traffic is horrible so I think they should improve that.

My overall experience was pretty good. Found many cars to look for. It made the process so much easier and it was just great for everything overall. The features that I really liked are that I can easily navigate the website and adjust anything to everything I was looking for. I didn't like that it kept being slow and moving slow and seemed to keep freezing but that could of just been my internet. Other than that there was nothing I disliked about it so it was cool and fine.

Great experience overall. Satisfied with my purchase and sales overall. Great app and website setup and layout very interesting and convenient. App was a good app but it would have to get any money from today and I will have to get it done and then I can do something to get my car.

Visiting this site helped my vehicle search greatly. I was able to pinpoint an exact location to purchase the vehicle and see if the price was reasonable. I liked being able to see multiple photos of every vehicle. It also have a full description of the vehicle. You can see how many previous owners had that car before you and if the vehicle was in any accidents. It had everything I was looking for on one site. I went on a few different sites but this one had more options than any of the other sites. Plus they updated their vehicles constantly so I knew if I was looking at a certain car it was still available to purchase.

The site let me compare vehicles and showed inventory for local dealerships. I liked that it was user friendly and easy to search. I liked that I was able to find vehicles and all the specs on them so I could do research prior to seeing the vehicle in person. I would use it again! I don't think that there was anything that I disliked about it. Overall it was great.

Good experience. Always has good deals. It shows what you're looking for and always provides the best deal you can get. It is a good site, I recommend it to anyone and everyone who is looking to purchase a car. Just put in your filters and you will be finding a car in noooo time!! It's easier and has a nicer looking set up. Good cars, good prices, good workers, good everything.

Good experience. Website had detailed information about all cars. It gave the carfax for each vehicle which is important for me. I was searching for a used car and I wanted to make sure that the vehicle that I chose had a clean history. They have a wide range of search parameters. Allowed me to narrow down my search from thousands of options. Able to search by location, price, mileage and more. This allowed me to find the right vehicles for me to go look at in person. More search parameters would have been helpful but there were already enough to aid me in my search. Overall I had a great experience on this website and I really have nothing negative to say about it.

I bought my first vehicle on CarGurus and got a great deal on a 2010 BMW. I am currently looking to purchase a second vehicle from this site and possibly a third. Best site ever to go to when looking for new or used vehicles.

No way to select a specific transmission for just one model of car. When selecting transmission it suddenly includes any and all makes and models. Frustrating. Also no oversight if sellers lie about features/options on car, so value (comparison of asking price to book value) is not accurate.

It is the best site for shopping for cars. Easy navigation, select your own filters. They give you so much info on the dealers as well as a free Carfax report. Whether you're looking for new or used it is the only site I choose.

The easiest to use and most comprehensive site around. Lots of sorting and selection options. Dealer reviews and user history. Price history and time for sale for each vehicle listed. This site is a great reference tool for valuing your current vehicle or a vehicle you want to buy.

Sometimes it is hard to get the dollar amount (and max. miles) on their "sliding scale" and having a scroll down is much easier. Do like how they say how long the vehicle has been listed - great feature!

I like that it's free and has a good selection. Also you can set it up for how far away you can look and has a good user friendly site. Easy to get used to and has new cars all the time. Easy to set by brand or by type of car or truck and the way it gives you an idea of how good the deal you are looking at is.

After searching for a particular car for 2 months CarGurus was able to find the perfect deal. They kept me informed about price decreases and gave a decent car history. I would use this site again in the future.

I started shopping for a car last year. CarGurus gave me a wide variety to choose from with the prices available. They gave me the option to speak with a sales person from the Dealership. I bought my car from Benson Fiat. Thanks CarGurus.

I use CarGurus. Vehicles are fully described. Once you chose one or have a question, you get an immediate response, email or telephone. Prices are reasonable. You find new and used from the nearest zip code.

The dealers are using this site just to get customers into the store. Other than finding a car there is no advantage to using the site. In fact, I had 2 experiences of bait and switch at dealers I went to. I could have done just as well doing everything on my own.

The site was very helpful in my search for a car. Gave every opportunity to see all and get all the information needed to purchase my car.. I weeded out the bad dealership and call everyone to make sure that car was still available. Also the color that I needed each ad had the correct description of the car.. Also if I needed financing there's a section on the site to fill out so I can be approved.

Good selection but not all inclusive. Easy to set search parameters. Wish it had a few more categories to choose from. Includes sort options which other sites do not offer. Overall a decent site and one I would recommend.

I like this site. It’s very informative and I like that they give you the pricing comparison vs. retail and then lists them from best to worse. I also enjoy the information on the vehicle which helps in your car buying decision. The site seems to run faster on my phone than the other sites. The dealer contact info. is nice and not intrusive. It just makes the whole process easier which can be stressful and timely.