CarGurus Reviews

Ms. ** always delivered a great experience. She sold my brother, nieces and sister. Will not buy from anyone else. Thanks Nissan Shreveport. She's been in the business 30 years. Why would you go anywhere else?

They got right back to me but really didn't answer or help me. I was absolutely interested in BUYING this car and it felt like they were blowing me off and didn't want to sell me that car. Now they won't post this because I said negative things. You would think they would want ALL reviews not just the good ones

CarGurus said that the dealer would be getting back with me re the above request for the car guru comparisons and pictures of the vehicle. Well that was a couple of days ago and nothing has materialized. I wasted my time with car gurus trying to find out information on a specific vehicle.

I look for something affordable time after time. It seems like I can't hold on to the vehicle long enough. I've shopped on Cargurus several times. I would still choose Cargurus because I need variety, accessibility, and confidence. I can choose from a reliable selection, with caution. I learn about changing vehicles too much, though. I like something I can own.

After identifying an automobile to purchase, the details of the vehicle were placed in front of me. I was asked about any questions I had about this vehicle. The answer was forthcoming. If the automobile was at a different location, they forwarded my request for me. Efficiency, courtesy, quick response and follow ups were appreciated.

Very informative and guidance was very helpful and appreciated. Definitely was a professional person whom I talked with that showed respect and tried helping me with the vehicle I'm interested in. So the experience I had was everything and more that a person would want to have over the phone and very appreciated I was and I thank you.

Unfortunately it seems they advertise vehicles that are not being sold of their lots... I want to purchase a vehicle today to pick-up this weekend. Disappointed that the inventory presented is not accurate...or available for the customer to purchase. I can be reached at ** and I am requesting a 2022 Dodge Charger Wide-body Scat Pack with under 50k and leather or suede interior.

Wasn’t a lot to choose from. I was looking for a 4x4 leveled Chevy, GMC, or Ford, but if you looking to buy a car or SUV this is definitely the place to look and everybody I spoke with were really professional and were a huge help. I’m still looking through vehicles. They have a tone of different rides on their lots. They have a ride for just about anybody for sure!!!

I was genuinely impressed by how swiftly you responded to my inquiries. Your promptness not only alleviated my concerns but also made the entire process more enjoyable. I am eager to share my positive experience with my friends and family who are currently in the market for a vehicle, as I believe they would greatly benefit from your exceptional service. Thank you once again for your helpful assistance!

I had two offers on my vehicle and the location was why I went wth CarGurus. The overall experience went very smoothly. It was a good experience and I would recommend CarGurus.

CarGurus was interactive and easy to use. Also, they had a better offer. It was a good experience.

The information received on the, Nissan Sports was quite informative. The person was quite friendly and business like. Give me some of the information needed to make my decision to acquire the, Nissan. Inform him that, I'll like to test drive the vehicle if possible when contact is made with the dealer.

I'm in the market for a 2003-2005 M3 Convertible with a manual transmission. While I found I like and began doing my research on the vehicle and noticed couple things aren’t added up. Reached out to the help desk and was provided a ton of support and clarification pointing me in the right direction to give me the opportunity to understand what happened or what mistakes might have happened when publishing the vehicle online

It was a honor talking to your Staffing. ☺️ Was very helpful, kind, and understanding.👏 "Yes" I would let others know about my experiences on my phone conversation with the Staff.. "You" all just keep doing the good job 👏 that "you" all are doing to continue to help the public with their "situations" at their hands...

I’ve found a few cars thru Cargurus… Such a great site to find the vehicle you’re looking for! National wide or local, help with shipping, financing at top rated dealerships! I found this hard to find Nissan Sentra SR-P thru a nationwide search, it was the only one in this color…I’m a huge fan!

I’m kinda lost for words. CarGurus changes the pricing on cars without dealerships' knowledge and they are not clear on financing. I have been denied three times for a loan using your services as the calculation you use is incorrect and I get a loan rate of 27.9% not 18.9%.

Kenneth the representative for CARGURUS got a hold of me and checked if the unit was available and did just that and what an outstanding service he gave me. I’m totally happy… Just have to get the ends met up with the associated dealer which I’ve dealt with when purchasing my Porsche and CARGurus was excellent at delivering that unit and service to me. That’s why when I buy I go CARGURUS… The only way to buy.

I'm highly annoyed by this representative. He claimed he had to place me on a brief hold, in order to speak with the sales team, yet he had no helpful information. On top of that, kept demanding for my contact information, without any details on whether or not they had the vehicle I wanted in the system. 😡

We used them to advertise our vehicles and Cargurus maybe they are the #1 for advertising but they don't worry about the car dealer more than the customers and the way they use to put the value for the vehicle it depends on not accurate platform. We signed with a premium package with them for one year and it didn't work and we tried to contact the customer service to go back to the normal package and they refused to do it so as a car dealer you need them to advertise your inventory but you don't have to pay for extra service because they will charge for something and it is not working good.

Pleasant to work with associates! Kind and helpful. I will recommend CarGurus to my friends when looking to purchase a vehicle. Hard to find pleasant associates to work with these days. Makes the time consuming process much easier. Thank you car gurus for your associates. Melanie **, Selma, Alabama

He was very professional and texts everything to the dealer with any questions I had. I do recommend. All of my questions was sent to the dealer including pics of my trade-in. He also asked for all my info including email, phone number, etc. Anyone that has questions they will answer to the best of their ability. Please don't be scared to ask questions.

Ladies beware! These men are predators. They engage in predatory practices to make sales. The listing for vin number #** was supposed to be a ONE-OWNER vehicle. Pending the receipt of a Carfax (which was promised on the listing) I left a deposit only to receive a Carfax the following day stating that the Car has 2 owners.

I had the best experience with my sales person, Miss Vaneza **. She was a sales representative at H Greg Nissan Kendall. She was very knowledgeable and helpful in my purchase of my new car. I do recommend her to everyone.

I used CarGurus the first time a couple of weeks ago to sell my car and buy a new one. They were very informative and made it really easy to connect with dealerships that I'd be interested in working with. I didn't know how the process was gonna play out, but that was not because there wasn't literature or information for me to read on the CarGurus' site. I was following the prompts. It gave me a list of dealerships and estimated prices for my car that I was selling, like how much they thought the dealership would offer. Then it gave me the options in terms of what I might be interested if I was gonna purchase another car. I did that two days before I ended up going into a dealership and within three days, I had ended up completing the purchase and the sale.

You shouldn't waste my time with posted prices that include all sorts of allowances that aren't going to be available. Dealers that do that turn me off and I quickly lose interest in their vehicles. Kind of borders on "Bait & Switch" don't you think? Actual Cash Selling price should be the price posted.

CarGurus has been very helpful and responsive. I am very pleased with them. They responded to my request in a very timely and professional manner. However my wife and I are not ready to make any decisions about a car purchase at this time. We have decided to wait until the end of the year to trade our 2016 Buick Enclave for a newer vehicle purchase. Thank you for your patience.

I use CarGurus to check prices and look for vehicles whenever I'm looking for them. As long as you have the vehicle and the information that they asked for, getting things going is super easy. For me, it was straightforward. I went to the dealership, and everybody was friendly. The process was relatively in a timely manner. They looked at it and gave me what I feel like was a fair deal. It was a good experience. I already recommended CarGurus to people before.

My experience with CarGurus was good. The process was easy. It took a week to 10 days. I had an appointment, and then I drove to the dealership, and they checked the car. We agreed on the offer. It was excellent. This whole process was very smooth. CarGurus is a professional, nice platform to search for your vehicles. I'll definitely recommend them to my friends in the future.

I sold a Jaguar 2015 to Wyler Toyota thru CarGurus and I didn't have any problem with them. I'd do it again and I'd recommend them. Their website was easy to use and they did everything they were supposed to. They were professional, too. Wyler made me a fair offer, then I got an offer from Carvana for the exact amount that I sold it for. I liked that Jeff Wyler more or less matched the price and wrote me a check. So sometimes you go with the person that's got the money in hand.

I give Car Gurus a Five Star Rating ⭐️⭐️⭐️⭐️⭐️. They are Excellent in the Car Buying Business. They are there to answer any questions that you need to know about purchasing one of their Vehicles. Get Car Gurus!!! THEY ARE EXCELLENT IN THE CAR BUYING BUSINESS!!! I Promise You That You will not be disappointed. The Agent got on the line and made sure that the Automobile that l was interested in was truly the one that l was interested in purchasing.

The search was excellently executed (menu, keystrokes, appearance, etc), accurate regarding finding desired model and features, and very quick. Then, behind the scenes, CarGurus contacted the dealer who called me the next morning and we consummated the remote sale over the phone over the next two days. Could not be happier with an online vehicle search system.

Car Gurus is one of the most professional companies that I have worked with when it comes to trucks. They will answer any question concerning your purchase and if they don’t know they will contact the company and find out. CG will also give you a total history of the vehicle that you are looking to purchase and also they will let you know if the price is reasonable for that vehicle.

Jennelyn was quick and detailed with her responses and follow up in getting me an appointment to look at my potential new vehicle. Was able to not only get precursor information but was guided to immediate follow up for additional information and booking an appointment time. The dealership and site recommended were close to where I am located and getting information ahead of time alleviated some of the stress of car shopping.

I asked a question regarding towing capability and you guys answer my question just fine. Thank you very much also put me in contact with the dealership and the dealership. Call me back or text me and emailed me and thank you very much again. Plus I live in Chicago and the dealership is in New York and it’s a far far away place so I just wanted to make sure I had all the details correctly. Thank you.

Someone helped through text. I am helping family research for a car. I like that details are on the website. You can speak to CarGurus by text, email, and or by phone with the dealer. Great place to compare shop! I appreciate the help from all. Thank you! I highly recommend this place to others. So many cars available to see.

Bianca and Rica gave me outstanding customer service with answers regarding this vehicle. Texting was Awesome. Prompt, fast service and knowledgeable information was shared with me. This was easy and fast service. I would highly recommend this service when looking for vehicles. This was my first experience and I was very satisfied with my experience.

Car Gurus was very helpful and nice and answered all my questions. I have been looking for a car on car gurus for a while now and I finally found what I was looking for the only problem I’ve had was. Finding a dealership that works with them but now that’s all taken care of.

Melissa was patient, and very courteous in connecting me with the dealership selling the vehicle I was interested in potentially buying. She relayed my concerns and who I preferred to specifically engage with regarding the price negotiations that may occur. I can only hope the process of actually purchasing from a dealership can be just as smooth.

The app give you the option to pay the full amount in cash, but most dealers refused to get paid in cash and only accept financed. I spent a lot of time searching for the best deals and l sent my offers but was not contacted by any dealer.

I bought a 2024 Forte and I was very satisfied with my experience. Everybody was helpful and pleasant. I would recommend them to one and all. McGovern Kia of Norwood has THE best selection and the staff is very friendly.

I sold my vehicle through CarGurus, and I had a good experience. I was impressed that they honored the estimate. I was in and out in an hour, and the payment was made in about three and a half weeks. Everything was good. I'd do it again with them if ever.

The three cars that were on Craigslist for all sold. The one they had left was $8,000 more. It said free shipping when they won't ship at all. They wouldn't come down much on the price of the car. So I went to my local dealer and bought one. The local dealer was honest and came down on their price to where I was satisfied with what I got.

I am searching for a RAV 4 XLE Hybrid that I know comes in Lunar Rock exterior color with Ash interior color, but those options do not show up in the search filters. I am finding this very frustrating.

It was a great experience and I enjoyed their person that talked to me. He was very straight up and very informative. I highly recommend car gurus to anyone looking for a car. They have very respectful agents and they get straight to the point. They also guide you through the whole application and what you need to do to get to the car you want.

I shopped on Car Gurus for weeks, Finally found a truck that had no accident an Car Gurus. Said that it was a great deal… I went to Longview, looked at the truck, The truck was a really nice truck and I bought it from Orr GMC. The staff was very friendly and stayed after closing to get the deal done for me!

I would like you to call me to see if there is any problem with the transmission or engine. I would like to make an appointment to go look at it and I would like to know where it is or where I can go see it. I am very interested and would like to finance it. This is my Phone number **.

Well, I found my first time ever dealing with CarGurus, they responded quickly efficiently and knew what they were talking about and as far as recommending CarGurus to my friends, of course, they'll question. I appreciate their help, your time spent and their knowledge of vehicles, thank you CarGurus.

Finally a nice dealership. Bought a car for my daughter. The owner Ari took his time to present the car and get an excellent approval for an 18 years old. Highly recommended. Honest neighborhood dealership. They showed me an Autocheck and detailed the car before delivery. I will be back to buy another car for the family and do the service to all of my cars.

Good that the agent is going to take the time out to look for the vehicle that I like. Looking for a black Range Rover Sports with a V8 engine. 2022 year. I really hope they can find it in pretty good condition. Please try to contact me back at my number ** and by my email address **. Also do your dealership do delivery service.

Dealer is obviously doing a bait and switch and will give you different prices, talked to dealer. He admitted that they had very fine print and blamed all of the bad reviews on ignorant customers. I told him that seems dishonest. He said we got fine print in Jersey! I wasn’t sure how to respond to that.

CarGurus constantly allows dealers to post ads that are false and when I have reported this several times, they refuse to post my reviews. The dealerships in question were practicing "bait and switch" practices and Car Gurus constantly came up with ways to avoid posting negative reviews BECAUSE THEY ARE BEING PAID BY DEALERSHIPS. I have deleted my Car Gurus account and hope the word spreads about the nature of this "business" They should definitely be investigated as should the dealerships they advertise that do these unethical things.

This is the one and only best place to buy a vehicle. The owner/manager was honest and truth from the beginning to the end, nothing less than happiness! My sister and I have search high and low over NY and NJ areas looking for the best price for a vehicle of her dreams, this place is Cargo Auto Group. Which I found the vehicle on cargurus.com, which is an excellent search engine to look for good vehicle, thank you again... We have visited many other dealerships and they were crooks and have tried to talk us into buying other less desirable cars, which is so disappointing and very dishonest. This place gets 5 stars, Try - Cargo Auto Group.

Great experience with Car Gurus! They connected us with the dealer with the car we are interested in. We are hoping to move forward and gain a new vehicle in the next few days or at least within the next week. Your search selection helped to make that possible. Thank you very much for your help!

Although CarGurus are not responsible for I still want them to know after 35 days I haven’t received the title or transfer from Vaden Chevy on the Honda pilot I purchased. I am still waiting for a reply from tags and title @ Vaden Chevy Poole GA. I am not happy!! My temp reg expires 12/24/24.

Because of this transaction I've had to file complaints with Consumer Protection, and Federal Trade Commission, The dealership used a vehicle courier whom tried getting additional funds from me. They also mis-filed my registration that was supposed to be transferred out of state. The worst of it however was the nearly $3000 of supposedly optional items they added to the purchase price but would not allow me to opt out of receiving. These items were essentially a fabric spray and supposedly 'anti-theft' stickers; for $3000! Beware of dealerships that respond to an inquiry with links. The supposedly 'in house' credit inquiry was used to make an unlawfully high interest rate, and then sell my account to a 3rd party.

Was very pleased with CarGuru's site for looking and locating the right vehicle nearby. Able to compare prices, mileage, view pictures and more including contact information. Was able to find and purchase a Great used 2016 Jeep Cherokee within 30 minute drive. Keep Up the Good Work! & Let Everything That Has Breath Praise the Lord!

They treat people right and pride themselves on having good quality vehicles. I've recently purchased my 2nd Subaru from here. 1st needed some work after 5 years but still a solid car. Don't hesitate to ask questions, they're very helpful. The owner works on many of the cars himself and has a great team with him.

I liked the website. It let me look for a specific year, make, model, color, interior, and I was able to find one in Connecticut. The first couple of dealers that I went to over the phone were good. The first couple I went to locally showed me a car, upped the price, then sold it out from under me in the middle of a deal. I've also had a little trouble getting some of the people to respond to emails and calls after the initial conversations and the initial paperwork started changing hands, but I've got that all wrapped up now. I have wound up purchasing a vehicle. Overall, my experience was pleasant and I would use CarGurus for my next vehicle. The problems I had with the individual dealers had nothing to do with the site.

She does a great job, very respectful, professional and a great problem solver. Thank you for the assistance. If I was the owner of this company I'd consider giving that person a raise based on how good of a job she's doing at the moment. Truly nothing like having a loyal, dedicated and highly intelligent employee.

Today I did the text interaction with Car Gurus. I asked about a vehicle that I was interested in purchasing. The “AI” generated responses that were helpful. I was interested in seeing the window sticker for the vehicle so the “AI person” transferred me to a real person. They were not able to provide it the window sticker but I don’t hold it against them. Overall, the interaction served its purpose. Thank you Car Gurus!

In 2019, I used CG for first time, worked a private purchase and couldn’t be happier! Started looking for a second Pathfinder and found this one a week -10 days ago, reached out to you and dealer. Car looks to still be available but no response from dealer…interesting. So many other options besides CG! Sad, because I prefer to keep business local, but again, I can go outside MA or keep purchases to private sales…

I experienced receiving all my questions answered with issues and it was a pleasure experiencing a live chat with Ms. Kisha today.

No one has returned my calls or tried to talk to me about the specific car that I am asking about. That's the Chevy Impala SS 1996 vehicle. I want to put money down on the vehicle and make payments towards this vehicle. I need to know the steps on putting money towards this vehicle.

This dealership was great. They took their time and found me the right car. My salesman Jamaal helped with everything including insurance. I got a really good price and a low interest rate for financing. Thank you Kapos Auto

Not knowing the extent of damages or repairs for 2 accidents and telling a potential buyer that they should contact CarFax on their own, does not build confidence in the selling agent. An easy cop out. Easy come, easy go.

They partner with shady dealerships. After confirming the car would be there at the appointed time. I drove two hours to see the Jeep. When I got there they told me it was getting an oil change. Then after showing me five other models at much higher prices they admitted the Gladiator I drove two hours to see was not on the lot. I believe it didn't exist and it was an attempt to get us into the lot. Terrible waste of time and gas. Not using CarGurus ever again. They called me, texted me over and over again just for the car to not even be on the lot? Nope! Terrible.

Clear, Concise, handled it very professionally. Provided great advice on how to obtain the best possible downpayment for a Ford Explorer XLT 2017 I was looking at. Best service possible. Would come out there myself to thank him/her, but regardless this had to be one of the best experiences I've had with a dealership online.

Riddle me this- why do I need to speak to CarGurus and spend more precious time with them when I could just talk directly with sneaky dealership? Plus site leaves much to be desired. I put 150 mile radius of Harlingen TX yet I get NJ, Georgia, Florida. I wish there were no such as car dealerships. Nothing has changed in 25 years.

I lost the car while I was texting. I guess I’ll get a call from the dealership. Delivery sounds pretty unique. I would like to have it delivered, but all I got was a text message. I don’t really know what to go from here. They didn’t judge me on my file file chapter 7 on my credit, but I’m sure the payments will be low enough.

They handled my questions and taken care of me very well well on internet. I’m extremely grateful and satisfied with their excellent communication skills. The representatives took the time and effort to get job done in a kind and professional manner. Thank you for being here and helping my car buying experience go smoothly.

What a wonderful experience finding out the availability of a vehicle! I made an offer and heard right away! Thank you CarGurus for a most positive and pleasant experience!! I was very pleased with the response and attention given by the assistant! Answered all of my questions and gave me all the information I needed to make a knowledge decision!!!

Engine light was on, low air pressure light was on, low fuel light on, driver's side window control wouldn’t work… drove over an hour one way to see car… REGARDLESS of price these issues should have been addressed BEFORE being advertised or mentioned in the description so the buyer could make an informed decision on going to look at the car.

All I wanted was out the door price. I will be writing a check and kept getting all these damn text wanting be to fill out info where they pull my credit which is not needed. Still did not get the process. Waste of time and 10 long messages. Very frustrating and going to another site

We love the deal ratings on the vehicles! It makes looking for and buying a car so much easier. The filters are great. It makes where you can get exactly what you are looking for. Easy access to the dealers and their contact numbers. We always come to this website before purchasing a vehicle.

Pool was a great agent. Helped me what I was looking for. Kind and nice. Anything for this man, he was super intelligent. Finding me one of the best cars that I could think of for my liking and now I hopefully will get a good car, thanks for him helping me. Hopefully he can help me back in the future with further questions.

Just wondering why it has a salvage title. Was it wrecked? If so what all happened and did they get it fixed back to original factory specs? For my sakes I hope so. Very nice looking truck. If the answers I get back I will be driving up there. I do have a trade in. Got 2004 Dodge 1500 Ram 4x4 lifted auto 5.7 4 door st pickup. 175000 miles.

These guys bait and switch constantly. And they have a Hyundai on their lot for over a thousand days. I show up to see and they tell me it's out for detailing, oil change or some other nonsense and lies. Twice I had appointments to test drive and purchase and I would get these stories and have my time wasted. Please do something about them. Thank you. Sincerely Ed ** USNR ret.

Found a car that looks promising. Tried the contact dealer process and had a chat with Mark L. Fast response, helpful, and courteous. Tried setting up test drive with dealer, but dealer (as usual with this place) not answering him. Told me he will continue efforts but gave suggestion on me following up as well. Nice experience, especially since I normally HATE these chats. Overall, I like the site, but with you guys gave links to Free Car-Fax or Free Auto-Check... but I guess that's up to the dealers themselves.

CarGurus was very responsive in less than five minutes' time. Provided all the information plus some so that I can easily contact the dealer. I would use CarGurus anytime. I would recommend them to anyone that is trying to purchase a vehicle. They also gave me other options to view when looking for the right vehicle for me.

I was greeted friendly, they, Harland, quick with the response and a concerned apology for making me wait. Lol, she’s busy with other stuff than just me. I am looking forward to speaking more with you and getting this Jeep.

Even after holiday hours Josh and his rep were very helpful In reviewing my enquiry. Almost 100 % transparency for your website & services...EXCEPT, a disclosure of your fees, and procedures should be made upon signing up. I particularly don't like being referred to a dealer when I am just shopping.

Like the way they handle a business. They're very professional and I think I'm so much all I know I'm going to ride out of there in the car. I need it very much. Thank you. All the CarGurus we have and financing me. I'm on my way down there with my friends family and me.

Cargurus is Very Helpful with helping find Valuable Cars in different cities without having to actually be in that Particular City. I always recommend the website to family and friends and they always help me reach out to dealerships without the hassle of just looking for their location. It’s all available on the website and it’s a plus for car shoppers.

I think that they are treating me fairly. They also seemed like they really care about me as an individual not a number. They seem to get back to me in a very reasonable time limit. And I feel if I find a car I want they will put all effort to see that get a chance at getting the car at a reasonable price.

I really appreciate the quick response to me in regards of my inquiries on the vehicles in inventory in such a timely manner! Every inquiry has been replied back to me in the same quick and immediate manner. Responding back to the customers in such a quick and immediate manner makes my shopping experience more enjoyable and easier in a way that all customers can truly appreciate. It makes me feel like a real valued customer and increases my trust that you all will be just as reliable in putting me in one of the many Mercedes Benz that you all have plenty to choose from within my shopping budget. Thank you CarGurus and Woodbridge Auto. Happy Holidays to you and yours!

We did have an appointment. When we arrived we were shown a car with no back seat whatsoever. It was black which is fine but speckled all over with dots of white paint??? But I am an older woman and cannot visualize a car I can drive from that experience. The salesman was very personable though. I am trying to replace my beloved 2015 Nissan Versa note that was stolen from street in Philadelphia.

CarGurus found me somebody who bought my truck. Their platform was very user-friendly and I was able to maneuver. I put my truck out there and then one of the dealerships that’s affiliated with CarGurus called me. We talked and came to a price and I took the truck out there. They cut me a check. It was a very simple, 10-minute process. I would have wanted to get a little bit more money. We always wanna do that when we’re selling our used car but if I have another car that has to be sold, I will go through CarGurus again. I had a great experience with them.

We sold a car through CarGurus, and it was easy there. The reps were nice as well. I'd recommend CarGurus to other people.

Absolutely incompetent business and employees. As a dealership, we have constant issues with them not bringing over our entire feed- literally every single month there are vehicles that they have issues with on their back end and it takes weeks, not days or hours to get them to actually respond and start addressing the problem. We nearly need a full time employee to deal with this incompetent business.

Do you remember that first car buying experience? Do you remember that happy & satisfied feeling of successfully buying the car of your dreams? Well, I just purchased my last vehicle and save a lot of time & headaches and tons of money by using CarGurus. I highly recommend it. Once I decided 100% on the make (Nissan)& Model/Trim level(Titan SV) then I decided on the exterior color (Deep Pearl Blue) and interior color (Beige). I did a Nationwide distance from me (Houston,TX) search. Then, I found the one that has the best price point to begin with. This brought me to a dealership in the Nashville, TN area.

Thank you so much for your prompt response. Once I get the car, once I test drive it I’ll get it delivered to my home and purchase it then I would be able to write a better review but everything was all good. I appreciate the quick response and so I hope to all this car in the near future willing to work a cash deal on this car.

"Impressive online customer service! Solved the issue quickly and professionally. They were quick to respond, professional, and genuinely helpful. Communication was clear, and issues were resolved swiftly. A truly seamless online experience. They resolved my issue efficiently and made me feel valued as a customer. Highly recommended!" Easy and Swift.

Did a good job on a new mission to start searching for car I’m looking for. Hopefully one will come available asap. Good customer service & quick to notify me when I needed them too. Seems to be a good car dealership, so that is a good thing always..

I found the perfect car I wanted down to the color, price, place and even where I wanted to buy it. Car Gurus is to me the perfect place because they do all the work for you all you do is sit back and wait. Great place, I for one will go back and definitely recommend them.

Car Gurus definitely helped me in finding another vehicle. The only complaint is they kept sending emails for cars that were over the acceptable mileage and price limit I had set. That said, they assisted in contacting sellers and listings on website was easy to navigate overall. They were very personable and eager to assist.

I do not want to be blown up with salesman trying to sell me cars, which is why I am shopping online until I find something I like. I find what I think is a good match for me but it does not have any interior pictures which is not normal so when I ask for some answer I get is, "I can’t provide any without your full name and information" which I do not want to give out at this time That I will never be using your services again to shop For a car.

It was easy to see and chat as needed and was fast, clean and very informative and no issues to deal with. So thank you very much for a easy way to get answers and not need to call or talk to people if not needed. I would recommend others to use this process.

Imagine the hubris of man, believing I could travel such a vast distance in such a short time. Realizing my error only a hour before my deadline, I rushed to the aid of your tele-help specialist. They were able to take care of my issue in mere moments as a testament to their raw skill in communication and organization! An absolute legend among assistants. A wise business mind would keep them close and well fed.

When I requested Cash out the door no trade in Price, they simply raised the CarGurus' price by $2,000 as the new starting price cash prices. It appears many of the CarGurus dealers do the same thing or simply do not respond to request For “cash out the door no trade in prices”.

This is my first online vehicle purchase. I have received very good assistance with the initial steps needed to complete the purchase. Options have been presented and are understood. A1 customer service is what will complete this sale. So far, I am still looking at your items. Others have kept pushing higher priced vehicles. Vehicles that I clearly stated were out of my comfort zone, yet they kept pushing. With good communication I foresee a positive experience here.

I would give 0 stars if I could. I made a road trip today to take a look at used car at Pearson Ford dealership in Zionsville, IN. I called beforehand and confirmed they had the car in stock and scheduled an appointment. After investing the time to drive up to the dealership, inspect, and test drive the car, they refused to sell me the car at the advertised price and told me that it was mis-priced by mistake. They however would sell me the car at $5K above the advertised price. They then went on to show me they corrected the price on-line to be at the increased price. After getting home hours later I got back on my laptop and identified that the car is priced again at the lower sales price it was at earlier in the week and this morning before I went to see the car. By the way, the car is advertised at two different online car sites at the smaller price. It appears to be BAIT AND SWITCH! Terrible business.

So far so good. I appreciate the prompt response to my interest, plus the advertising ads and honest upfront information on the car it save time and allow a person to think and make a conscious decision on a car with this mileage. I am pleased. I would recommend a friend.

Worst experience I’ve encountered. I was prequalified, had a summary of the conditions and everything which I was OK with, had 3000 to put down, drove an hour to make my appointment at 1:30 which all salesman and everything was blind the fact that I was Coming. Test drove the vehicle, went back in thinking I just had to finalize the papers. Then the salesman told me that there was some weird thing with Kelley Blue Book and was denying me the vehicle but was willing to get me into something else after I was already preapproved and I was dropped off there had a ride a bus an hour back.

I love your site because I can filter for only "good" and "great" deals. I am helping a friend try to find something and I put only a specific year for "good" and "great" deals and nothing initially came up but when I put "Nationwide" about 7 came up and 2 were in Southfield MI which is less than 1000 miles and A cheap one way airfare. Your helper was great as I only text abs she was very responsive and helpful. She couldn't answer all my questions but will have someone call back Monday. Great experience overall.

I advertised my vehicle for sale in CarGurus, and it directed me to a dealer down in Parker, Colorado, and they had issues with the quote that CarGurus gave me. The dealer that CarGurus provided to get this offer for my vehicle were pushing back, and they said that they're upset with CarGurus because they overpriced it. I was like, “Well, wait a minute. This is what they gave me.” $9,551 was the amount, and they didn't wanna pay that. They told me the quote was too high for the car. They wanted to offer me something a lot lower, but I refused that. I would think if I'm receiving a quote from CarGurus and they're pointing me to that dealer, they should abide by the entire amount. That doesn't make sense to me.

Was looking for assistance regarding 2 attempts of seeking Information from dealer of vehicle is available with no response. As I was texting with agent he just end the conversation and cuts me off. See attached file. Very poor customer service from dealer along with your customer service ending conversation mid discussion.

The site is very thorough in the amount of info given to make it easier to choose to contact the seller. You have everything listed, price, mileage, price, dealer, and a monthly payment calculator is the best. Car Gurus has really thought of everything one would need to help the car buyer to make an educated decision when purchasing a car.

It was great with CarGurus. I decided to sell through them because of the higher price and my experience with their platform was good. It was a perfect experience.

My experience with CarGurus was good. It's a corporate company. So, I was less worried about the whole transaction because it was more professionally done. Initially, they called me right away and I gave them what they wanted. I can only do so much. The next morning, they came back and said, "All right. We'll honor whatever you want. You just need to come in and transition the vehicle." Valerie was highly-professional. She made sure that everything was done perfectly and the transition was so smooth.

The customer service was great. I inquired about a vehicle and received immediate response from CarGurus and the dealership. Thank you so much for your assistance. This really means a lot when you ready to buy and people are ready to assist you! If ever in need of a car again, this is my first stop! Two thumbs up! Car Shopper

Using CarGurus was easy. They referred me to a Cadillac dealership in Costa Mesa, GMC Cadillac, and the gentleman that I worked with was experienced. GMC Cadillac was a nice dealership with good customer service, and they gave me the highest offer. They took into consideration the condition of my particular vehicle and the past work that I put into it. They didn't just give me a generic offer. They said, "Oh, we can see that you fixed the radiator, and you fixed the water pump." If someone's looking for an alternate deal that's better than CarMax's offer, sometimes they have to research their options. People never know who will give them a better offer.

I went on CarGurus to get an estimate to see what they would give me for a vehicle. I just entered my information into the system, asked what was the best value I could get for the vehicle, and hit submit. They came back and their quote was a little better than everybody else's. I'd tell people to at least give them a shot for a quote.

I got an offer from somebody, and my experience went well. It was easy, and the dealership was really good.

I’m very disappointed with how you all leave me right up to the point of wanting to make a purchase and then you just drop out leaving me just kind of hanging with the dealer. I think that your company should carry a client or customer all the way through the process to the very end, I’m looking and I’m lost.

The representative from CarGurus was very helpful and answered all my questions. The representative was quick to answer my text, even though I text very early in the morning. I appreciate the quick response. Also, I appreciate how professional the CarGurus team is and the way they work with me.

Dealership will not get ahold of me about a car I have inquired about several times. I have texted multiple times and nothing back. No follow up on CarGurus part either. I would like to test drive and ask about the frame damage. I don’t know what ride to say.

So far so good. Still looking. Can’t find everything I want look at but they have a real great selection of vehicles. Everyone I spoke to has been polite and very helpful. Still got a few more places to try and a few more places to look, but like I said so far so good.

Just starting a new journey and needing the right vehicle I can rely on while doing so. My company has been up and running since 2018, I have all of my paperwork and tax papers for proof of funds, etc. so I'd greatly appreciate the help to get me moving forward in the right direction to get everything done.

Answer all my questions and was a big help and buying a car from here is great and easy and cheaper. I will be sending people that needs a car or truck to shop here. Great customer service and easy process. I think after this purchase I will be coming back to buy a truck. Thank you guys.

I WAS EXCITED ABOUT A 3500 CHEVY SILVERADO FOR $48K. Not only was the price wrong, but the truck was already sold. Other than that, the way you guys have your online website isn't bad. I would appreciate it if you didn't have vehicles that are already sold on there.

It's too late now. Y'all can take something. We did it. Already been given so you guys can give me a call anytime that you appreciate it. Have a good day. My name is Travis ** so I just got a letter for you guys in the mail so I'm just following up to see what's going on. That's it. Thank you and be blessed out there.

I found a car after looking for months and purchased it. Had never heard of dealership before Car Gurus. Dealership was Forthright and they were wonderful to deal with. Thank you Car Gurus for introducing us. And I had looked everywhere I knew. Love the car and had all the bells and whistles I wanted plus low mileage. Thank you. Thank you. Thank you.

I am very pleased to say that I having a great experience in searching for a vehicle via CARGURUS. From the search engine, photos and accurate information on the vehicles. I also was very surprised of the prompt response, being that it was after hours to chat with a live person.

Very pleased with this conversation. Hope dealer does as well. Dealer did not have pic of engine and frame. Maybe this should be a preferred on this site as far as type of pics rather than bunch of pictures of the same thing! This is all I have to say at this time. Thanks.

Fast response and very informative! They take great care in providing the best service as possible by asking follow up questions for their clients. In addition, they are very polite and professional. I asked about a vehicles availability and maintenance history during 11:30pm and they replied within 10 minutes. 5/5

Quick and precise and courteous, very happy with response and will use this chat line again. Would recommend this chat line to a friend as it was very quick and responsive to use and got the information needed, thank you very much for your service, thank you, thank you, thank you

Mariel's response to my initial request for additional information and pictures of the vehicle. Mariel was also quite understanding of what is included in the dealer's safety inspection. It was a very smooth and pleasant interaction. I have used CarGurus in the past and been pleased with the selection of vehicles, available filters and assistance when needed to follow up with the sellers.

I purchased a new vehicle and sold my car also, and the CarGurus platform was not too difficult to navigate. However, I keep getting emails about vehicles available despite already purchasing a vehicle. Besides that, I was at the dealership for several hours, and my interactions with the reps went well. They were very helpful and it was a smooth process. It was a good experience. The price could have been a bit better, but it was a fair deal for me and for them and they didn't make it difficult. They were upfront about the cost. We discussed it and came to a good agreement.

I told the chat agent about a vehicle that I'm interested in and asked if the price is negotiable. The agent had thanked me for my interest and proceeded to contact the dealership direct to inquire about the question that I had asked. Then they informed that someone from the dealership will contact me as soon as possible. They were courteous and professional.

Auto dealer with the car was terrible. After 4 days attempting to make contact, no one ever replied to a single email, text, online form, nor phone call. Very disappointed as I wanted to see the truck and ready to pay cash. Not sure why no one ever contacted me regarding a look, test drive, or purchase. Disappointed!

Contact was very helpful, professional, and courteous! Made it an enjoyable experience. Will definitely use your service again when needed. Am now waiting to hear from the dealer and find out if the deal will go through. Thanks for the aid and assistance. I will definitely recommend your service in the future.

I like that CarGurus has a good and fair price. It was a good experience. I was inquiring about a 4Runner that I had seen. They did not bombard me with phone calls. So, that was great. When I said I preferred text messaging, that was exactly what they did. They understood that I wanted to be reached through text message. So, that was a good thing.

Today I reached out for an agent to help me in which who was Elle and she was amazing! Quick responses, great answers for my questions, and reached all my needs overall. I am currently shopping for a car and CarGurus and helping me tremendously without having to go to a million different links on the internet to look for cars. Thanks guys!

I don’t know whether I should be angry with the dealership, Aztec Motors, or with Cargurus. I researched three Hyundais with similar prices and mileages. I opted to get the one that advertised a backup camera and a blind spot monitor. When checking the car out, I learned to my dismay that it had neither. When I brought this to the salesman’s attention (and even showed him the ad), he blamed Cargurus, saying that they’ve done it before and that they have been advised of the problem and that they continue to post ads with this type of error.

I spoke with two of the gentleman man and a kept passes me on. I just wanted one answer question. I could either do one of them. Now do you guys want me to continue this and send this on and I don't think you want me to come over and really.

I really wanted the Chev Cav but they wanted all money at once. I am disabled, on fixed income, it so sad they would not even work with me. I am 58, people need to understand we need a little help. I have no way around. I was gonna make down payment but they want full price. I almost cried. I really like that car. It's ok. The Lord provides. I will pray on it. It's hard getting older I have metal hip, can't get around and have to ask neighbors for rides to Drs. It's ok though. GOD BLESS YOU and YOURS PATRICIA **....

I had a question about whether a car dealership in GA does home delivery or not, CarGurus agent was very quick in responding my question and answered my question. Very good customer service, great experience. Dennis is great.

Still not sure if this vehicle has a towing capability. If it does I am very interested. So far the process has been smooth and simple. My questions though not completely answered have been addressed. For example; how does the delivery system work? Will the car be delivered to my home or to the Subaru dealership in Pueblo, Colorado and if to the dealer will they have a fee for their part in the delivery?

Thank you for posting prices, but dealerships are using your website to lure customers to shop. Cargurus post the price and dealers tell you another price 3-4K more than asking on the dealer site. Once you call or visit, then it’s a back and forth conversation to validate the price or match said price minus the savings posted.

It's good, I liked it. It was nice, they show you everything that you need in order to find a good car. I come to Car Gurus to find cars. They have really good cars that's why I always come here to shop and will always do. I like the models they have, the cars they have are no well condition and well taken care of.

Best Buy of Dream Vehicle. For a few years now I have dreamed of buying a electric vehicle and I couldn’t make my mind up about which one or anything. About two months ago I caught glimpse of a Cadillac LYRIQ, not knowing anything about it I started trying to research as much as I could about it. I was in love with what I saw and I wanted it with a passion. I am a true car enthusiast and we have wide range of them here at home, but I still wanted that LYRIQ. For weeks my mind dwelled on it more and more. Finally, thought I would price them out online. Then, on CarGurus came the world's best dealership Lavery Automotive in Canton Ohio. That’s right, not only the home of the NFL Hall of Fame but also the home of one of the best dealerships I have been in.

I searched up how much my car is worth. I clicked on CarGurus on the web, and I put in my card information. Then the dealer reached out. My experience went well. They were tough negotiators, but I was happy with how it turned out. They're really nice. Everything got settled in about two hours.

I called to see if they could do a transfer of my car to them and the car sold transferred to me. Online it says they do transfer but I wasn’t sure if they incorporated my car as the trade in. And before I put $500 to hold the car I wanted to know for sure the protocol. I called only to be met with someone who sounded way off in the distance and very bothered by me calling. As if I was really a bother to them. As I asked these questions I was met with information totally not pertaining to my initial question. And then initially told no, they can’t do this. Without speaking to a sales person or anything. You’d think they’d be a bit more professional considering they were about to make a $10,000 sale. But nope.

I attempted to sell my vehicle through CarGurus. I ended up getting a notice on my phone that they had found dealers who were willing to pay $5,800 for the vehicle. I responded to it. It came up that one of the dealers was located near me. I took the car to that dealer but the dealer ended up only giving me 4,800 for it. I said, "How come I got this letter, saying that you were one of the dealers that was willing to give me $5,800." They said, "We don't know, but we'll have to look into that." And that was pretty much the end of it. I was a little disappointed that I was misled by the amount. The people were nice enough. It was also a nice facility. But they didn't have any answers for me. From a monetary standpoint, it was disappointing. But everything else was straightforward. CarGurus gave me the information that I wanted. I just didn't end up with that information when I went to the dealer that they recommended.

I was selling a car to the dealer that CarGurus put me in touch with. They responded and I got my offer quickly.

CarGurus' price was better than any other and their platform was good. I was trying to appraise a little bit with the dealer that they connected with because the car is a little bit worthier than the number. It was still better than other websites' offering. CarGurus gave me a better price, but I was expecting a little bit more. Everything else with CarGurus was fine.

The whole process went very good.

I tried to sell the vehicle through CarGurus. I had it listed. But CarGurus made their policy change, dropping all private individuals being able to sell their vehicle on CarGurus effective July 26th. They closed off all previous correspondence that have been on there. I couldn't go back and reach out to it. They completely cut it all off. They sent me a thing and asked, "How was your experience with CarGurus?" I thought, "You gotta be kidding me if I'm gonna answer that." Their policy was knee-jerk and half-through. I went back three weeks ago so it could reach out to dealerships or who wanted to do it. I accepted an offer from a dealership, which worked out very well.

Everything is going real smooth. No hang up yet, I’m satisfied with the approach. They show interest in what I need, I would recommend any of my family and all my friends, I may come back after I make a couple years after I make a few payments. Thanks again. Juan **

I’ll be looking forward to buy this vehicle because I think it is great deal. I hope it would be helpful for me. I will desperately use it, there is a reason why these cars are so cheap? I'm really thinking about buying one for my daily just for the value alone.