Carfax Reviews

I pulled up the review and was really upset for paying for this when services that I know I had personally done on my car were not included in the list of services. Very disappointing. I would not use them again.

I bought a used 2003 Corvette from a Chevrolet dealer in Nov 2007. With it I received a clean Carfax report showing no accidents/damage. 16 years later, Dec 2023, I was attempting to trade my 2003 on a newer model. The dealer ran the Carfax and it showed an insurance entry of an accident and total loss in May of 2002. This was 18 months PRIOR to my purchase, and not reflected, but now, 16 years later the entry shows. The car has not been in any accident and certainly never totaled. To further back this up it has been titled in 4 states since the supposed incident, and all titles are clean and NOT salvage titles.

I am going to call out Lindsay resolution "manager" on this case. I have been going back and forth since September. It is now December. The way I found out about my Carfax report was I was trying to sell my car. I am trying to get inaccurate information off my report. It just amazes me how someone can put something on your report and they won't tell you who put it on there. Everything she wanted I provided her with. This was bringing down the value of my car. She really didn't care. While I was selling my car I told them about the Carfax report and I put in a dispute. They saw that I did and laughed. They said, "They will never take it off no matter what you do." How can they get away with this?

CARFAX was sending me reports for the last six months because the dealership realized they sold it to me 3 &1/2 years ago. I never requested it. So the reports tell you your tire pressure, next time service is needed, & TRADE IN VALUE. August the report said the trade in value was about $73000. September the report said about $ 70,000. Now, with a figure like that I was interested. My big mistake was I didn’t print them out and bring them with me to dealership. Hell, I Didn’t even save them. So I settle on a car, and price, then the manager (haha) says he wants to appraise it, I give him the keys, 10 minutes latter, the salesman comes in. He proceeds to ask me what do I want for it. I said I thought the manager was getting me a number, he said yes, but what Do I expect? I said “I know, your manager wants me to say $10,000," he kinda laughed, and walked out.

This company is a complete joke and the fact that they only have email support and that they are unwilling to remove inaccurate and blatantly fraudulent information from vehicle reports because by admitting their system is flawed that would hurt their reputation, just shows what kind of company they are.

I sincerely hope that the modern day society starts to realize that Carfax is just another company high-jacking money, offering subpar, and likely inaccurate information. Their reporting system is extremely flawed and they fail on every level to fix inaccuracies. Their customer service is email based only and the representatives are without basic knowledge regarding communication. I am flabbergasted that CARFAX is who society has decided to ok to make decisions of their own.

After the free period ran out they charged me full membership fee. Used it 2 during free period and nothing since but because I failed to contact them and cancel I got charged. Don’t think I was maybe 1day late. Feel that they rushed to change me.

I owned a car dealership for 2 decades and when I first started I paid $500 a month for unlimited carfax report due to the fact that as a dealer, you look at a lot of cars before deciding on what to put in your inventory. There were numerous errors on their report and when you tried to ask them to correct it, their attitude is always one of great arrogance. They do not want to admit they are wrong so they would not tell you where this error originates from. After awhile, I get a call and they are raising my monthly fee as unlimited apparently is not unlimited. It is on autocheck! Then as my business winds down, I again reduced my memeber ship to just 10 reports a month and then I get many calls from them offering me a much better plan! They only call when they think they can get more money, the word partnership have a very different meaning at carfax.

CARFAX do not list all the vehicle information. I had 3 reports on the vehicle before I purchased the car from Auto Barn in Newnan Georgia. The car has major mechanical issues and none of them are on the report.

Carfax provides inaccurate safety inspection and registration information that they supposedly update automatically from I guess state government data... and then bombard you with emails saying you need to get an inspection and registration.