Carfax

I thought this was going to be an easy and secure way to get information about a car. It was the exact opposite. The site did not ask me to create an account to start the process of ordering the report, thus I did not. I paid for the report and was waiting to get it but never did. I did try to create an account and thought I had succeeded but every time I try to log in, it says I started an account but did not finish it and need to verify my email address, which I already did three times. Obviously, I cannot even complain about it as I have no access to the site. This company is simply not worth your time or money as it definitely was not mine.

The car looked nothing like the picture. It was badly damaged with many scratches and dents. The supposed salespeople were completely unhelpful and basically started ignoring me because I wanted a mechanic to look at the car. The information on Carfax stated it had one owner when in fact it was in fact a Hertz rental car. I've never rented a car that had so much damage on it.

Carfax has zero accuracy. I bought a used car in 2015 with a clean carfax, suddenly the carfax has an accident reported from 2014 on it and the carfax explicitly states the accident report wasn't filed and was not visible till 2018 which devalued my car by $2000.

I bought a car with a clean and clear title. It had been in an accident with 1st owner, and was repaired. I am trying to sell it now, and have found that Carfax has listed the vehicle as a total loss for the accident from the previous owner. However, I have spoken directly with the BMV, title office, collision center that performed the repairs and the insurance adjuster that handled the accident claim in question. NONE of these show the vehicle as a total loss, and NONE of them reported to Carfax. I have no idea where Carfax received their data, and cannot get a person to respond. I filled out the form, and provided all supporting documentation and have only received the automated "We'll get back to you" response. There is no phone number to contact an actual person. So, no one wants to buy the vehicle OR they offer a ridiculously low amount. Very unfair when so many consider Carfax to be a reliable source. They are NOT!

I feel it necessary to point out that today Carfax admitted to me via email that they post auto data to a vehicle's record with zero corroborating evidence or verification. They will do so just because a business paid them to report to them, That is all. I attempted to dispute said record, which just says "damage", with no further details. This event completely is impossible to have occurred because the vehicle was in my driveway for several months (during this alleged record occurrence) and never moved, They were zero help nor would say who reported this record.

If I would have known my report would be deleted only after 30 days I would have downloaded it. My official complaint to them has gone un-answered except for emails telling me they are thinking about it.

I've been trying to get a Carfax report that I paid for on Dec 30. It's been 7 days & I've sent 3 messages. In return I've gotten 3 automated replies that says - "Here is your case # & someone will contact you." No call or refund....I paid through PayPal so I am disputing it through Paypal.

I feel like I was scammed because charging $45 for practically free information is ridiculous. It's a decent service for what it is, but there's no value for the price they are offering. Some of the information was missing & I tried contacting their support but no luck getting my money back.

Still waiting on any communication from their "customer service" but... Paid for 3 reports. Select "Run Report" Type in VIN number. Takes me to page asking me which option I want to buy. Over. And over. Numerous email messages sent. NO REPLY.

I have been back and forth with Carfax for the last two months regarding an error on my Carfax report. My car was vandalized and had 12K in damage to the windows, seats and airbags in the seats. No damage whatsoever to the body of the car. I have pictures and reports to show as such. However Carfax will not change their report where it states my car sustained body damage. Carfax has inaccurately read the body shop report, and will not update their records. The agent who was put on my case me stopped answering my emails and conveniently Carfax does not take phone calls either. Hard to understand how Carfax is considered a trusted resource for accurate information.