Carfax Reviews

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Overall Rating2.8 out of 5
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Carfax Reviews

ConsumerAffairs has collected 803 reviews and 1,514 ratings.

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Page 1 Reviews 0 - 10
Customer ServiceStaff

Reviewed Aug. 22, 2023

I sincerely hope that the modern day society starts to realize that Carfax is just another company high-jacking money, offering subpar, and likely inaccurate information. Their reporting system is extremely flawed and they fail on every level to fix inaccuracies. Their customer service is email based only and the representatives are without basic knowledge regarding communication. I am flabbergasted that CARFAX is who society has decided to ok to make decisions of their own.

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Reviewed Aug. 11, 2023

After the free period ran out they charged me full membership fee. Used it 2 during free period and nothing since but because I failed to contact them and cancel I got charged. Don’t think I was maybe 1day late. Feel that they rushed to change me.

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    Reviewed Aug. 10, 2023

    I owned a car dealership for 2 decades and when I first started I paid $500 a month for unlimited carfax report due to the fact that as a dealer, you look at a lot of cars before deciding on what to put in your inventory. There were numerous errors on their report and when you tried to ask them to correct it, their attitude is always one of great arrogance. They do not want to admit they are wrong so they would not tell you where this error originates from. After awhile, I get a call and they are raising my monthly fee as unlimited apparently is not unlimited. It is on autocheck! Then as my business winds down, I again reduced my memeber ship to just 10 reports a month and then I get many calls from them offering me a much better plan! They only call when they think they can get more money, the word partnership have a very different meaning at carfax.

    After two decades, I am retiring and when I call them, they insisted in writing and then they replied by saying even though a spoke to them and email them on august 7th to cancel after I have already paid august, they still want to continue till end of september. As the saying goes "with friends like these, who needs enemies" and they have the nerve to say "sorry to see you go and we are charging you for next month and if you ever need us please call," pigs will fly when I will call them. I will call autocheck for sure if I decide to open another dealership!

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    Reviewed June 4, 2023

    CARFAX do not list all the vehicle information. I had 3 reports on the vehicle before I purchased the car from Auto Barn in Newnan Georgia. The car has major mechanical issues and none of them are on the report.

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    Customer Service

    Reviewed April 29, 2023

    Carfax provides inaccurate safety inspection and registration information that they supposedly update automatically from I guess state government data... and then bombard you with emails saying you need to get an inspection and registration.

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    Sales & Marketing

    Reviewed April 21, 2023

    So I bought a garage kept BMW that looked wonderful in the pictures, from Florida car collection. The car did not run by the time delivered. At least $1000 worth of damage to the windshield of the body, the dealer offered to let me charge it on my own insurance. I have the shipping receipt from the transport company showing that the car was damaged before they picked it up. When I contacted Carfax to try to write a negative review, they declined. All they're worried about is the dealer paying them for advertising dollars. Not to be trusted at all. I have filed with a Florida Attorney General and also fraud charge with consumer protection division.

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    Reviewed April 15, 2023

    Carfax keeps bugging me about one of my cars, because I used to have it serviced by the dealer, but when I began to use the well-reviewed local shop, Carfax wouldn't accept the input. They don't even recognize the ADOT and ADEQ (state agencies) for input on emissions testing and registration renewal. Scam organization is the first phrase that comes to mind.

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    Reviewed March 25, 2023

    I have been looking to buy a Volkswagen Beetle. I got involved with CarFax because for some strange reason I thought the concept was something entirely different than what they are. So I went to their affiliated dealership in Lakewood NJ. And yes I bought a red 2006 Volkswagen Beetle with 73,000 miles on it for under $7000. I am at the age where I feel the dealership would have your best interest. Mike, the salesperson I dealt with was nice and knew what he was doing, the car being sold under the CARFAX name was a train wreck. I never have seen the two words "AS IS" being stretched as with this purchase.

    After 3 trips and $2500. more in repairs I was told by my Mechanic to get rid of it. I emailed Carfax and received some convoluted response from a twenty year old. When questioned further she send a CARFAX summary of the car. As for me it was a learning experience, as for CARFAX they should reconfigure their product and take on some ownership.

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    Reviewed March 9, 2023

    I thought this was going to be an easy and secure way to get information about a car. It was the exact opposite. The site did not ask me to create an account to start the process of ordering the report, thus I did not. I paid for the report and was waiting to get it but never did. I did try to create an account and thought I had succeeded but every time I try to log in, it says I started an account but did not finish it and need to verify my email address, which I already did three times. Obviously, I cannot even complain about it as I have no access to the site. This company is simply not worth your time or money as it definitely was not mine.

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    Reviewed March 4, 2023

    The car looked nothing like the picture. It was badly damaged with many scratches and dents. The supposed salespeople were completely unhelpful and basically started ignoring me because I wanted a mechanic to look at the car. The information on Carfax stated it had one owner when in fact it was in fact a Hertz rental car. I've never rented a car that had so much damage on it.

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    Carfax author review by Emma Simon

    CarFax is well known for providing comprehensive vehicle history reports that detail all previous damage and ownership history. It works with over 28,000 dealerships nationwide to sell a variety of used cars. You can sign up for alerts on recalls and necessary maintenance reminders to make sure your car is in tip-top shape. The accompanying mobile app receives strong reviews from users.

    • Helpful filter options: Filter CarFax’s selection of vehicles by year, make, model and additional features to help you find the right car.

    • Free vehicle history report: This detailed history report, CarFax’s most famous offering, lets you know just about everything about your car, from damage history to prior owners to warranty information.

    • Keep track of what your car needs: With CarFax, you can sign up for alerts on recalls, find reliable service shops near you and stay alert on when your car needs maintenance.

    • Filter by owner history: With CarFax’s filters, you can opt for a car with no accidents or a car with just one previous owner.

    • Highly rated mobile app: CarFax’s mobile app can help you find a used car or search a vehicle’s history right from your phone.

    by Emma Simon ConsumerAffairs Research Team

    As a member of the ConsumerAffairs research team, Emma Simon is dedicated to creating accurate and valuable content that helps consumers make difficult decisions.

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