Carfax Reviews

I purchased my truck from Baker Buick GMC in June 2025, and the experience since then has been extremely frustrating. After realizing I had not received my license plates, my credit union informed me that the dealership had never sent the title. For three to four weeks, we tried to get answers with no progress. During that time, the dealership told my credit union that I was given the title at the time of purchase, which was not true. The only way we were able to get a response was by leaving a negative review on Carfax and the dealership’s website. Shortly after, someone contacted me, sent an overnight dealer plate, and promised I would receive the title within 15 days. Two months later, I finally received the title, but it had only just been transferred from the previous owner to the dealership. This truck should have already been properly titled in the dealership’s name before being sold and transferred to me.

Do not trust Carfax. Happens twice for me. They put on my car record false minor damage report three months after I bought car. So I paid 60 k for car with clean Carfax and after three months they put damage on record. I lost 6k because that. Big scam Guys.

CARFAX recorded damage on my Porsche when my car never left my private lot. It literally sat all year untouched. They refused to remove the false accident and claim the source is reliable and that it is correct. They also refuse to give me any information to dispute this accident with the source. My Porsche now has *one* accident and obviously affecting resale value.

This is my 3rd vehicle purchase from Lynese! She is always super professional and knowledgeable. She had all my paperwork ready to be signed and the vehicle cleaned and ready to go. I highly recommend going to see her. She will take care of all of your needs!

Not sure why they're even still in business! They can’t be trusted ever so why bother. Just bought a 2024 edge 30k which hidden damage under hood, behind grill, and bumper. Came from Carvana and originally was a Hertz rental. So either way a large dealer is bypassing Carfax intentionally resulting in financial loss for a lot of Americans. And that’s just those two companies. There are many more probably engaging in same actions.!

Both the salesperson, and the finance manager insisted that I had to buy theft insurance. Don't want it. Don't need it once I discovered that they were ripping me off. They don't wanna speak to me about a refund.

Went to trade my 2 year old 1 owner truck in. Dealer said CARFAX report shows minor damage. Truck has never had damage. Filed a complaint with CARFAX. After a week they told me to send documents to support my complaint. How do you send documents to prove something that never happened. After back and forth CARFAX said the report is correct and that is how it is.

I purchased a vehicle from the Carfax website. The vehicle was at a private lot VD Auto Sales. My husband and I were deceived. We asked several times if the car had any damage and we were always told no. There were several pictures and a video. The only damage you could see was on the roof. Upon receipt of the vehicle there was scratches down the passenger side some were deep. Also the back bumper had been hit or backed into something and had damage as well. The vehicle also had tires that were from 3 different manufacturers. They are being replaced on 12/15. The dealer said he will pay $700 for buffing. The estimate we got was over $4000. Other dealers through carfax were completely honest about any damage and the condition of the tires. I have emailed carfax for help and have yet to receive a response. This needs to be resolved.

Went to trade in my car, dealership pulled a Carfax report that said it was totaled. It was in a fender bender but never totaled. Contacted carfax but they said my car was turned in by an insurance company. Asked which company but person said they can't release that information so I'm stuck with a false report and no way to correct it.

I ran my truck on Carfax and it states a minor accident. The vehicle has never been in any accidents. In the process of correcting report but, no one answers… They should have to be held accountable for inaccurate reports costing people their time and money!