Carfax Reviews

I sincerely hope that the modern day society starts to realize that Carfax is just another company high-jacking money, offering subpar, and likely inaccurate information. Their reporting system is extremely flawed and they fail on every level to fix inaccuracies. Their customer service is email based only and the representatives are without basic knowledge regarding communication. I am flabbergasted that CARFAX is who society has decided to ok to make decisions of their own.

After the free period ran out they charged me full membership fee. Used it 2 during free period and nothing since but because I failed to contact them and cancel I got charged. Don’t think I was maybe 1day late. Feel that they rushed to change me.

I owned a car dealership for 2 decades and when I first started I paid $500 a month for unlimited carfax report due to the fact that as a dealer, you look at a lot of cars before deciding on what to put in your inventory. There were numerous errors on their report and when you tried to ask them to correct it, their attitude is always one of great arrogance. They do not want to admit they are wrong so they would not tell you where this error originates from. After awhile, I get a call and they are raising my monthly fee as unlimited apparently is not unlimited. It is on autocheck! Then as my business winds down, I again reduced my memeber ship to just 10 reports a month and then I get many calls from them offering me a much better plan! They only call when they think they can get more money, the word partnership have a very different meaning at carfax.

CARFAX do not list all the vehicle information. I had 3 reports on the vehicle before I purchased the car from Auto Barn in Newnan Georgia. The car has major mechanical issues and none of them are on the report.

Carfax provides inaccurate safety inspection and registration information that they supposedly update automatically from I guess state government data... and then bombard you with emails saying you need to get an inspection and registration.

So I bought a garage kept BMW that looked wonderful in the pictures, from Florida car collection. The car did not run by the time delivered. At least $1000 worth of damage to the windshield of the body, the dealer offered to let me charge it on my own insurance. I have the shipping receipt from the transport company showing that the car was damaged before they picked it up. When I contacted Carfax to try to write a negative review, they declined. All they're worried about is the dealer paying them for advertising dollars. Not to be trusted at all. I have filed with a Florida Attorney General and also fraud charge with consumer protection division.

Carfax keeps bugging me about one of my cars, because I used to have it serviced by the dealer, but when I began to use the well-reviewed local shop, Carfax wouldn't accept the input. They don't even recognize the ADOT and ADEQ (state agencies) for input on emissions testing and registration renewal. Scam organization is the first phrase that comes to mind.

I have been looking to buy a Volkswagen Beetle. I got involved with CarFax because for some strange reason I thought the concept was something entirely different than what they are. So I went to their affiliated dealership in Lakewood NJ. And yes I bought a red 2006 Volkswagen Beetle with 73,000 miles on it for under $7000. I am at the age where I feel the dealership would have your best interest. Mike, the salesperson I dealt with was nice and knew what he was doing, the car being sold under the CARFAX name was a train wreck. I never have seen the two words "AS IS" being stretched as with this purchase.

I thought this was going to be an easy and secure way to get information about a car. It was the exact opposite. The site did not ask me to create an account to start the process of ordering the report, thus I did not. I paid for the report and was waiting to get it but never did. I did try to create an account and thought I had succeeded but every time I try to log in, it says I started an account but did not finish it and need to verify my email address, which I already did three times. Obviously, I cannot even complain about it as I have no access to the site. This company is simply not worth your time or money as it definitely was not mine.

The car looked nothing like the picture. It was badly damaged with many scratches and dents. The supposed salespeople were completely unhelpful and basically started ignoring me because I wanted a mechanic to look at the car. The information on Carfax stated it had one owner when in fact it was in fact a Hertz rental car. I've never rented a car that had so much damage on it.