Carfax Reviews

My Experience With CARFAX — Disputed Damage Report. I am extremely disappointed with CARFAX and the way they have handled an incorrect damage record on my vehicle. I have owned this vehicle and know its history. It has never been involved in an accident or collision, and I have never filed an insurance claim for damage to this vehicle or had accident-related body repairs performed. CARFAX originally reported “severe damage” on my vehicle. I formally disputed the report and asked CARFAX multiple times to identify the source of this information and explain exactly what event or documentation they were relying upon. They have refused to identify the source.

CARFAX is inaccurate, not trustworthy and they will NOT correct their errors. They have placed my vehicle service records on a vehicle that is in Germany. How can a vehicle in Germany be serviced by a Dealer in Texas? The vehicle CARFAX lists had been a total loss and auctioned off and sent to Germany. I do not own that vehicle! My vehicle has a distinctly different VIN number. Routine maintenance and a recall repair are not being reflected as being done on my vehicle, but rather on a vehicle that I do not own that is in Germany. CARFAX personnel ARE NOT capable of reading their own reports. I was going to buy a new Lincoln but the CARFAX error made a $5,000.00 difference in my vehicle value which I rejected.

Inaccurate and incorrect information on my vehicle!!! It has never been in a accident. It does NOT have a bent frame and they are saying that my title is not clean!!! All false!!!

When I see Carfax, I don't think "They'll help me track when I need to renew, inspect, or repair parts of my car". I think "I'm looking for a car here". Yet for some reason Carfax and the many dealerships that work with them think that I want to be informed of things that require renewal or inspection on my car when I want a plain and simple message "Hey, you should renew/inspect..." and not "MESSAGE FROM CARFAX!" with tons of imagery separating me from the information I genuinely need to be aware of.

Carfax is a lying joke, we bought two vehicles for different states that no issues and both had been damaged and poorly bond job, over spray, etc. They are worthless in my BOOK! Ed **

We were selling our truck. One of our potential buyers told us that Carfax listed an accident. We paid for the Carfax report ($45) which erroneously showed an accident/damage on Christmas day 9 years ago. The vehicle has never been in an accident of any kind! We then got a letter from our insurance company and paid $30 for driving records for both of us (last accident, not our fault, 19 years ago when another driver rear-ended me). We submitted this as evidence because there is no police report and no mechanic report (on Christmas day!). We have been assigned a case manager.

I bought a 2001 BMW in 2004 with no mention of airbags deployed. I tried to sell the car in 2026, to find there was an airbag deployed in 2002. Totally deceptive and not accurate. Avoid CARFAX!!

CARFAX is garbage. They still have me down for a vehicle I had 6 years ago. What the hell is going on? Absolute garbage. Continual incorrect informatio. The vehicle has had three different owners since I got rid of it. Carfax still says it's my vehicle. Well I'm sorry it's not.

Here is a New Twist on a Carfax Report even with the Final Body Shop Repair... A client that I represent for a Diminished Value Claim, was struck hard from the rear, hard enough to bend the tow package up at an almost 90 degree angle.. Both Frame rails required 13 labor hours to heat, pull, measure and remeasured to set the rails back in to place or as close as the could. Carfax entered it as "undercarriage repaired" and NOT "FRAME DAMAGE REPAIRED".. I sent them my copy of my client's "Final Repair Order",, NOW MIND YOU, I HAVE 43 YEARS IN THE CAR BUSINESS AND AM STILL IN IT TO THIS DAY!! I "HIGHLIGHTED" ON THE REPAIR ORDER, IN THE FRAME REPAIR SECTION, what the body shop did and they called it "frame repair," what they had to do and what the did... and sent it off as proof to CARFAX. The response was, "this should take 2 to 3 business days to investigate.."

William ** from Anaheim Hyundai completely lied to me to make a sale. Promised 3 items and came through with none. Purchase date 01/17/2026 it's now 02/14/2026. Said I would have a working key fob, owner's manual, and combination for locking console. Contact has been from me, with excuses on his end. His manager Juan is no help as well. If you like to get lied to then this is your dealership.

I purchased my truck from Baker Buick GMC in June 2025, and the experience since then has been extremely frustrating. After realizing I had not received my license plates, my credit union informed me that the dealership had never sent the title. For three to four weeks, we tried to get answers with no progress. During that time, the dealership told my credit union that I was given the title at the time of purchase, which was not true. The only way we were able to get a response was by leaving a negative review on Carfax and the dealership’s website. Shortly after, someone contacted me, sent an overnight dealer plate, and promised I would receive the title within 15 days. Two months later, I finally received the title, but it had only just been transferred from the previous owner to the dealership. This truck should have already been properly titled in the dealership’s name before being sold and transferred to me.

I checked cars value on Carfax and carfax sold my personal details to all sellers in area spamming me with emails. I never submitted my phone number so clear breach of privacy.

I had never had any dealing with Carfax until I bought a new Nissan Frontier in May of 2025. The dealer enrolled me and updated the report, I guess it is the dealer. Just since May of 2025 there has been three (3) errors in my Carfax report. When I try and contact Carfax to correct the report there is never a reply. How can I ever trust Carfax moving forward? Three errors in 9 months, and the whole world believes Carfax because I am not telling the truth and trying to hide something. Terrible how this company works.

Do not trust Carfax. Happens twice for me. They put on my car record false minor damage report three months after I bought car. So I paid 60 k for car with clean Carfax and after three months they put damage on record. I lost 6k because that. Big scam Guys.

CARFAX recorded damage on my Porsche when my car never left my private lot. It literally sat all year untouched. They refused to remove the false accident and claim the source is reliable and that it is correct. They also refuse to give me any information to dispute this accident with the source. My Porsche now has *one* accident and obviously affecting resale value.

This is my 3rd vehicle purchase from Lynese! She is always super professional and knowledgeable. She had all my paperwork ready to be signed and the vehicle cleaned and ready to go. I highly recommend going to see her. She will take care of all of your needs!

Not sure why they're even still in business! They can’t be trusted ever so why bother. Just bought a 2024 edge 30k which hidden damage under hood, behind grill, and bumper. Came from Carvana and originally was a Hertz rental. So either way a large dealer is bypassing Carfax intentionally resulting in financial loss for a lot of Americans. And that’s just those two companies. There are many more probably engaging in same actions.!

Both the salesperson, and the finance manager insisted that I had to buy theft insurance. Don't want it. Don't need it once I discovered that they were ripping me off. They don't wanna speak to me about a refund.

Went to trade my 2 year old 1 owner truck in. Dealer said CARFAX report shows minor damage. Truck has never had damage. Filed a complaint with CARFAX. After a week they told me to send documents to support my complaint. How do you send documents to prove something that never happened. After back and forth CARFAX said the report is correct and that is how it is.

I purchased a vehicle from the Carfax website. The vehicle was at a private lot VD Auto Sales. My husband and I were deceived. We asked several times if the car had any damage and we were always told no. There were several pictures and a video. The only damage you could see was on the roof. Upon receipt of the vehicle there was scratches down the passenger side some were deep. Also the back bumper had been hit or backed into something and had damage as well. The vehicle also had tires that were from 3 different manufacturers. They are being replaced on 12/15. The dealer said he will pay $700 for buffing. The estimate we got was over $4000. Other dealers through carfax were completely honest about any damage and the condition of the tires. I have emailed carfax for help and have yet to receive a response. This needs to be resolved.

Went to trade in my car, dealership pulled a Carfax report that said it was totaled. It was in a fender bender but never totaled. Contacted carfax but they said my car was turned in by an insurance company. Asked which company but person said they can't release that information so I'm stuck with a false report and no way to correct it.

I ran my truck on Carfax and it states a minor accident. The vehicle has never been in any accidents. In the process of correcting report but, no one answers… They should have to be held accountable for inaccurate reports costing people their time and money!

I've got a collector sports car that's over 30 years old and I've owned it for more than 20 years now. I have a clean title and was considering selling it, so I pulled a Carfax report to have on hand. They show that approximately 1 year after the vehicle was first sold that a duplicate title was issued and labeled it "Salvage/rebuilt". There are no accidents reported on the Carfax, no total loss, no theft, no flood, nothing to support that claim. I pulled NMVTIS and NICB reports that both show no salvage brand. I began talking to one of their "resolution specialists"- I provided the information I had gathered and requested information about the salvage entry. He refused to acknowledge my request for more information and said that he would need a letter from the state (where the car was titled when the "salvage" label was issued) before they would update anything.

Absolutely Horrendous. Some fool put a damage report on my new showroom Kia K5. First I got a Blake.. did nothing. Then got a supervisor, Mike. Did nothing more than suggest I wrecked my car and forgot. Idiots. Scam

Carfax customers should know that if they buy a vehicle from STG they are likely to be the victim of fraud, dirty sales tactics, unrealistic promises, and an unreliable dealer. See your warning, dirty sales tactics, unrealistic promises, and an unreliable dealer. See your warning.

I’m extremely disappointed with my experience at Sacramento Chrysler Dodge Jeep Ram. I bought a new truck from them a few months ago, and at the time, they promised me a free oil change at 3,000 miles if I completed a survey. I did my part and filled out the survey right away. However, when I tried to follow up about this oil change, I got zero response. I specifically contacted a representative named Jonathan, who just didn’t reply at all. When I finally called today, I was told something completely different: that the “free” oil change was actually just a partial discount coupon and that I would have to pay a quarter of the cost. That’s not what I was told at the time of purchase. When I mentioned that I’d post about this online, suddenly he just said “okay, bye” and ended the call. It felt like they didn’t care at all about keeping their word or about good customer service. I wouldn’t recommend this dealership if you expect them to honor their promises.

I recently purchased 4 vehicle history reports from CarFax. I was only able to use 2 reports before I was suddenly restricted from accessing the 3rd one. To make things worse, the history from the first 2 reports I already pulled disappeared from my account. I reached out to customer support multiple times, but after weeks of waiting, I never received any meaningful help or resolution.

Lots of false information, VIN are incorrect, sloppy work and not professionally. Random damage recorded on a vehicle that was not registered or on the road. Brutal. Disappointed in this Canadian company.

Carfax error caused a buyer to cancel purchasing my leased vehiCle. No one in Carfax wants to take responsibility. No live agents to talk to! Why should I trust anything you guys say if you don't take responsibility for your own mistakes.

Old Saybrook Auto Barn. They have a lot of good reviews, but that has not been my experience, though it was short. I was ready to buy there with cash, but the car was out for a repair for several days. Asked to know when it would be there, but the sales rep (Sue) did not follow up. I had to chase her down all the time. When she finally did, get back to me, she informed me that she had left town until the following week (without even letting me know the car was back at the lot) and didn't even acknowledge that we had been waiting for two days to hear from her. I made her a cash offer of about 95% of the asking price. Her response was there were lots of others who wanted the car. I asked for her best offer. She never replied at all. The car has been on their lot (and Car Gurus) for almost 90 days and they've had to cut the price because it's too high. You'd think they'd want to be courteous and prompt if someone was willing to negotiate to buy the car.

Constantly getting inaccurate reminders for service due, service overdue, etc. Repeatedly tried to correct on website. Besides not having correct choices to pick from, keep requesting "required response" for all the personal information they already have of me on file. Seriously!?!? Can't even send a generic concern or complaint, without filling out bunch of irrelevant information they don't need!

I took my car into the shop for a warranty issue. When the dealership looked up the car on Carfax it showed that the car had a Branded Title because it was considered a total loss. Thus, I was unable to get my car serviced. The dealership did provide me a copy of the CarFax which I had to get a letter from the previous owner which was my employer stating that the car had never been totaled out or been in a major accident. CarFax ASSUMED that when the car was titled in AZ by an insurance company it was a total loss. It was not. It was a company car. It took me 3 weeks to get this resolved and get the CarFax corrected. CarFax was unapologetic and this could have cost me THOUSANDS if I were going to sell my car or needed additional repairs. I will never trust them!!!!

My car is for sale. Carfax reported an accident I was involved in. The "accident" was not even close to a fender bender. There was no damage to the car except a scratch on the plastic over the wheel well. Carfax is misrepresenting by not including the details. This is an injustice to the seller. I don't know where Carfax gets its information, but I have the police report and her insurance report that says minimal damage and also from my insurance adjuster.

Called a week ago and I had a great experience great customer service! I got covered on my car at a low rate and even got extra things added to my package! Very pleasant and informative answered all of my questions. I’m extremely happy I signed up. The best part is they work with you as well it fits into your budget and also will adjust your payments to fit with your pay date. I'm very pleased with the outcome and will most definitely be referring my family and friends to the company. I left a high end insurance company with a big name that did not care about their customers. I'm glad I found you guys!! Car insurance and coverage is very important especially if you have a car over 10000 miles. Thank you for everything. Pleased customer here!! Will be letting everybody know about this definitely!! Thanks again!!

Carfax is a rip off. You pay and no report given. Trick you into creating account. No refund have receipt no report no phone number only robot help support is worthless. Terrible, dishonest, no service no. Receipt # **, conf #**

To Whom It May Concern, A minor accident was incorrectly reported on one of our customer’s vehicles. This vehicle was not involved in an accident. The issue stemmed from minor clear coat defects from the factory, which were addressed under warranty. The total repair was $1,200 — again, this was not accident-related. We submitted all requested documentation to Carfax on 7/13/25, and were told both yesterday and today that someone would follow up. However, we have yet to receive any response.

Carfax listed Pep Boys service for my car that was never performed and added over 30,000 miles to the odometer reading. This made making new maintenance records impossible. Contacting them about the issue did not result in much. They demanded written statement from Pep Boys to correct this. I have thrown a towel at this, as I am not planning selling my car. Received a reminder lately from Carfax about my car maintenance. Checked the record and now my car has 360,000 miles per CarFax, while in reality it is 72,000. Carfax used to be a convenient tool to manage car maintenance schedule. For the past year it turned itself into a complete garbage.

The report says my car was towed and it wasn't, I drove away. The car I hit was towed away. The report also has my mileage 5,000 more than actual. I would not recommend this report! I would recommend using TrackVin instead. It is much more accurate. Ask me how I know...

I believed Carfax reports had to be accurate. After purchasing a car on their website, I was incredibly disappointed. They in no way stand behind their cars. As a single mother, having gone through a divorce, my credit was low and decided to put every penny I had on a car. The car was a complete lemon. I was talked into purchasing a warranty, only to find it doesn’t cover the repairs. I’m out $7000.

Carfax Canada website report did not produce any information. Since April 24 the report is still 'compiling data'. I requested the refund and didn't hear from the support ever since. Do not buy Carfax report.