Carfax Reviews

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About Carfax

Pros
  • User-friendly interface
  • Helpful for informed decisions
Cons
  • Poor customer service response
  • Limited access to corrections

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Carfax Reviews

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    How do I know I can trust these reviews about Carfax?
    • 4,661,227 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 5
    Staff

    Reviewed Jan. 15, 2025

    Jr was great. He said he was going to work hard for me to get a car and he told me to go home and wait so I wouldn’t be just sitting there. Got home and 10 minutes after getting home I got a text from Jr that I had a loan approval. Thank you so very much Jr for your help. He was truly a great guy

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    Customer ServiceStaffFinancing

    Reviewed Jan. 13, 2025

    We went late in the evening without an appointment, I believe right before they were closing. Mike showed my husband the car he was interested in (2016 Ford Mustang) and was very helpful. Even though it was late and he was probably ready to go home he took us out for a test drive. Felipe was great in finding a bank to finance us, close to the amount my husband was wanting his payments at. Mike continues to be helpful and ready to answer any questions or concerns we have. Ask for Mike when you go to buy or look at a vehicle.

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      Reviewed Jan. 12, 2025

      Truly the best place to get a car!! Not only did I leave with the car of my dreams, but they made it so easy and truly walk you through the whole process!! I have gotten two cars from them and both have truly been great cars!! I will only go there for cars from now on!!!

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      Staff

      Reviewed Jan. 10, 2025

      Abe was very helpful and friendly. He found some cars that was in our budget but he was able to get the car we wanted for a great deal. He also helped us with the down payment by splitting it up in three payments.

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      Staff

      Reviewed Nov. 16, 2024

      I just purchased a car from MTH of Saint Cloud, Mn. Hunter ** was my salesman as soon as I talked to him he was so friendly and made my trading in my car to him and purchasing the Yukon of my dreams. It was so nicely detailed also when received it! My new Yukon had all the things I wanted! Great dealership! Thanks again, Wendys.

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      Customer Service

      Reviewed May 17, 2025

      Carfax Canada website report did not produce any information. Since April 24 the report is still 'compiling data'. I requested the refund and didn't hear from the support ever since. Do not buy Carfax report.

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      Customer Service

      Reviewed May 14, 2025

      I bought a car from Mccluskey Chevrolet. The car fax said no wrecks but after I got the car home I noticed fresh paint on door and fender and a missing bolt and the doors didn't line up. You think while they were doing their 100 and something point inspection they would notice it. The dealer said they would fix it but so far I've called them twice and even went there for them to look at it and nothing. The car was suppose to be a RS but it's not. They sold me something else. And it don't drive very good in the rain. The front end is messed up. Some times I wish I would of never got this car.

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      Customer Service

      Reviewed May 8, 2025

      This website/company should be shut down by the Government for provided falsified reports and information to consumers in the US. They provide zero customer support with no way to call them for assistance. The only way to reach them is by email to which no one responds too. They post incorrect information with no proof and then put the burden of proof on the owner of the vehicle. How is this legal?! And they make people pay for the false reports!!

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      Sales & Marketing

      Reviewed April 19, 2025

      This company are a scam rip off beware, because they lie in many things and they put on your website anything that big dealers and insurance companies told them without investigating if is true. From 0 to 5 stars I honestly give them -20 FUPOS.

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      Customer ServiceStaff

      Reviewed April 14, 2025

      I went into a dealership last week to try and get a new car. Apparently, a negative Carfax came back from a false report that had to be transcribed inaccurately. My truck has never had damage to it, since I'm the only one who has owned it...I should know. CarFax reported that my truck was damaged and had to be towed. I sent in an email as requested to the website and no one has check it, responded or even called. I've called them numerous times, and no one is even there. If you're going to screw with people's lives at least have the cajones to receive calls because of your inability to fix false reports, when they are reported.

      This company should not be in business if they aren't going to fix problems as soon as they are noticed....and if it takes them 20, 30 or even 40 days to fix something then they need to add more employees who can read a police report correctly, so they can fix problems as soon as notified. How many negative customer reviews do they need before they are forced to fix problems.

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      Carfax author review by Emma Simon

      CarFax is well known for providing comprehensive vehicle history reports that detail all previous damage and ownership history. It works with over 28,000 dealerships nationwide to sell a variety of used cars. You can sign up for alerts on recalls and necessary maintenance reminders to make sure your car is in tip-top shape. The accompanying mobile app receives strong reviews from users.

      • Helpful filter options: Filter CarFax’s selection of vehicles by year, make, model and additional features to help you find the right car.

      • Free vehicle history report: This detailed history report, CarFax’s most famous offering, lets you know just about everything about your car, from damage history to prior owners to warranty information.

      • Keep track of what your car needs: With CarFax, you can sign up for alerts on recalls, find reliable service shops near you and stay alert on when your car needs maintenance.

      • Filter by owner history: With CarFax’s filters, you can opt for a car with no accidents or a car with just one previous owner.

      • Highly rated mobile app: CarFax’s mobile app can help you find a used car or search a vehicle’s history right from your phone.

      by Emma Simon ConsumerAffairs Research Team

      As a member of the ConsumerAffairs research team, Emma Simon is dedicated to creating accurate and valuable content that helps consumers make difficult decisions.

      Carfax Company Information

      Company Name:
      Carfax
      Website:
      www.carfax.com