Carfax Reviews

Less than any stars!!!

Earlier this year, I was attempting to downgrade to a less expensive car. I was having issues with low offers being given by dealerships for trade-in value and couldn't figure out why. In March 2011, I had a Carfax report pulled on my vehicle by a dealer friend of mine. I was informed that the report had comments indicating my airbag had deployed when I was in an accident in Sept. 2009. The airbag was never deployed. Upon calling my insurance company and the repair facility, both agencies confirmed that they do not report to Carfax.

The CARFAX report on my vehicle indicates it was in an accident in Miami. We have never been in Miami with our car, nor has it EVER been in an accident. This is going to cost us dollars in the end run and they refuse to do something about it.

On July 25, 2011, I requested a carfax report on a car that was totaled after a rear end collision. I was just curious what city or state the car wound up. Over one year after the accident, I requested one (1) report. The email I received from carfax indicates that I'm being charged for five (5) reports. At this time I'm not in the car buying market, so I don't need any additional report.

I'm original owner of my 2006 Honda Accord today I listed my can online for sale and ran a carfax cause I wanted to show buyers my carfax report and it shows odometer is rolled back and that I did inspection on my car twice with in 3 month period now I have no idea what can be done carfax is a joke and now it will cost me thousands of dollars

I listed my 2007 Honda CRV on eBay last month and eBay allows you to link to a free Car Fax report. When I saw the report, I saw that an accident on 8/1/2010 was listed, which is correct. However, it's listed as an accident reported with another vehicle. This is misleading because it was an accident that occurred when I was backing out of a space in a parking lot at the same time as the car opposite me; and our rear bumpers collided at about 1/2 MPH. The result was a slight misalignment of the bumper and a deep scratch. The repair shop could have repaired and repainted it but suggested that I replace the entire bumper cover so that the job can look seem-less, at a price of $632. This was the only accident that I had with this car and the vehicle is maintained well.

Carfax is a scam. Tried to trade my car in the other day and the dealership ran a "carfax" and it said that my car had been in an accident. Which is inaccurate as I am the only one to ever drive it. They reduced the value of my trade by $1,200. Really makes you wonder how many of their other reports are inaccurate...

Purchased a Carfax report on 6/12/08, confirmation no. UCP20080612133348. It said report for the 2006 Chev Corvette was clean, no accident reports. So I proceeded to buy the Corvette.

I purchased my Audi A4 from a Volkswagen dealership in May of 2010. Before purchasing this car, I checked Carfax's report which came back totally clean; no accidents and no issues at all. Yesterday (May 2011), I decided to trade in this car and was shocked with the price they offered. The price was extremely low because they said that this vehicle has been in an accident. At first, I thought that there was some kind of mistake, but when I looked at the Carfax report, it showed an accident that happened in April of 2008 and reported to Carfax in July of 2010, which was 2 years and 3 months after the accident and 2 months after I purchased the car.

They misrepresented the amount of miles on my car, stating that the odometer may have been tampered with. I was offered much less for my trade than what it is worth based on the erroneous information in Carfax.

I went to the Infiniti dealership and they had run my Carfax history and they had said there might have been a typo by mistake on your end with inconsistent reading with the mileage on March 16, 2010. The mileage is 32,152, and on March 22, the mileage is 52,341, and on March 26, the mileage is 31,452. Something just doesn't sound right with this. Please give me a call back. I am very concerned about this. Thanks!

I was involved in two car accidents in July and August 2007. The Carfax report is stating my air bags deployed when they didn't and the car's value has been lowered by $1,500.00. Both the auto body shop and the field representative can and will support this information and I want this cleared off my Carfax report. I have a 2004 Chrysler PT Cruiser. The auto body shop is ARA Collision and their telephone number is: 206-635-2053 and their fax number is 206-635-1701. They can verify that the airbags were reset, but never deployed. So please have someone contact me ASAP as I want to sell the car.

Who in the world elected CarFax to be the final word on vehicles that are being traded in at a new car dealer. I lost upwards to $1,200.00 on a trade because of a CarFax on my very well taken care of, pristine 10 year old Nissan Pathfinder. The CarFax is so incorrect of proper information and of course a clerical error regarding mileage. Really embarrassed me and my wife at the dealer.

I attempted to trade in my '05 Civic Hybrid at my local Honda dealership. When they ran the CARFAX report, it showed "Structural Frame Damage" and they offered me less than 50% of the value of my car. This report is in regards to a minor accident in heavy traffic. My car was barely moving, a deer jumped several lanes of traffic and ran directly into my front fender. There was a small dent, the deer ran away, no other vehicles were involved, and no police report was filed.

I co-own a vehicle with my son. I am the original owner of this vehicle and purchased it brand new from the car dealership with eight miles on the odometer. Recently when my son was trying to trade-in this vehicle, the car dealership ran a Carfax report. The report stated that the vehicle had been declared totaled in Missouri in 2008 and was worth -$2000.

My 2009 RX 350 Lexus has an inaccuracy report as an accident. I was parked and someone parked too close and hit the passenger's side of my car. It was only a scratch. It cost $180.00 for repair. I have all of the receipts and the name of the body shop for proof. It is impossible to contact CARFAX to have this inaccuracy removed. Because of the inaccuracy report, I am having difficulty selling my car.

I have a car that nobody will buy, even though it's in great shape and it's priced well below book value. They misrepresented my vehicle's history and condition, and will not accept calls from me, nor do anything to correct it.

I had an accident in March of 2009. The first Carfax just listed the vehicle as being in an accident. I got t-boned in the driver’s side. I did have damage done to the truck, but I had no frame damage. I recently tried to do a dealer trade, and the new Carfax said that I had severe damage done. Due to the word “severe”, my truck might as well have a rebuilt title on it. I’m being offered $4000 less than what it is worth. This is not fair, and Carfax should not be allowed to regulate a report, if they never saw or inspected the vehicle.

We were looking to trade vehicles. You can imagine my horror when the dealer told us that our trade-in was reported as being in an accident in Illinois. We had never had an accident and had never even been to Illinois. When I got home and researched Carfax complaints, I was really worried that this could become a huge problem. I emailed Carfax on a Wednesday. I got a personal email from Tia the next day with a link to the "correction" form. I filled out the pdf form with all the requested info and emailed it to Tia. I got a response on Friday (again from Tia), saying she had requested the accident report from Illinois. I got a final email from Tia saying the matter had been resolved. She included a link for a free Carfax report so I could verify that the accident report had been removed. This was obviously a case of the wrong VIN number being entered somewhere. I got a very personal and very timely response from Carfax. I don't know what more I could have asked for.

I have a Hummer H2 VIN **. Last week I had the vehicle sold and the buyer backed out last minute. After taking time off from my job etc., the purchaser contacted me and stated that the vehicle was a TMU, as specified by the Carfax report that he had just pulled out. He notified me that he purchased another Hummer and that he was very disappointed with me not disclosing such pertinent information with him regarding the high dollar amount of this vehicle. So now I am stuck with a Hummer that needed to be sold in order to pay for the new car my wife had purchased. I had to sell the Hummer as we cannot afford another payment with the house we had recently purchased and other misc. bills generated by our three year old son.

We purchased a 2002 Lexus for our 18-year-old son. Carfax reports came back clean. Now, (a year later) my son's car is deemed 'unsafe' by a local car repair. The car was evidently involved in an accident before our purchase. We found out that the car has had major repairs (welded parts from other cars) that now interfere with the structural integrity of the vehicle. We have chosen to sell the car (with full disclosure) so our son can ride in a vehicle that is safe! Shame on Carfax for ripping off customers and selling them false reports on cars that would otherwise be deemed unsafe! Is there a lawsuit against this company?!

You charged me for 2 requests on 01/09/2010 with approval codes ** & **. I filed a claim & you sent me an email on 2/5/2010 advising that a consumer affairs analyst would contact me via email. I have yet to hear from you. I want my $37.50.

I was trading in my Audi A4 which was not involved in any accidents. I was sole owner and Carfax repented damage to rear quarter panel due to an accident. This inaccurate report cost me over $1000 in trade in value.

Single carfax charged to my credit card on 12/22/10. This morning (12/28/10) I went to access my report but was told I'd need to purchase another report as my account had expired on 02/20/2011, 54 days hence!

Our 2010 Honda Accord with Approx 9000.00 miles was involved in an accident. The front bumper area was side swiped by a car running a red light. The bumper, fenders, lights and hood, had to be replaced. There was also some minor frame damage. The insurance company paid the costs, except for our deductions. We decided to trade in this car for a new one and informed the dealer by our own omission of the details of the accident.

The vehicle was sold with a clean car fax report. I just received the computer print out from my insurance company stating that the vehicle was in a wreck and reported through a state agency. We bought the vehicle on August 27th 2007 and according to my email today, it was in a collision on August 24th 2005. The vehicle was put in service on November 17th 2004. Autocheck is what my insurance company sent me to look at and it shows all the information about the vehicle.

Had what I thought was a low mileage car in great running shape to trade in on a newer used vehicle? I bought the car in 2004 with a clean Carfax. Fast forward to today. The dealer from which I was purchasing the replacement car ran a Carfax which reported that my car was involved in an accident (rear ender) in which there was no damage and was able to drive off. One small problem. The accident was reported in Florida. I have never been to Florida with this car. This cost me $4,000 in resale value. The dealer was nice enough to add an extra $500 to the trade in to get me to take the deal but I refused. Not their fault. It's Carfax that has the wrong data and the question is do I want to go through the effort and time necessary to try to correct the problem, or just take the deal and cut my losses. The Carfax report will always be there no matter where I take the car for a trade in.

Hello! My name is Scott. I am a self employed carpenter and have had two trucks for the past 4 years. During the hard time in the past year, I have found it to hard to keep both trucks. I decided I would sell my E-250 van. I went to auto trader and work up a deal then drove to Honda City in Levittown NY. They looked at the van and said they could pay $3500. Of course I asked for $3900 hoping to meet in the middle. They said, wait one min till the run a CarFax report- upon returning the offer went down to $2000.

We purchased a Honda Ridgeline on New Year's Eve 2009 (9 months ago) from Showcase Honda. We purchased it as a certified used Honda. They even showed us the Carfax proving that the car had not been in any accidents or had any other damage, etc. Today, we tried to trade this vehicle in on a less expensive vehicle. We were informed that the Ridgeline we own had been in a serious wreck two months before we purchased it. We told them they were wrong and they showed us the Carfax they had just pulled up and now Carfax was showing that the previous owners had been in a very serious wreck causing extensive damage to the truck.

I was parked in front of a deli store in Teaneck, NJ when I saw a vehicle backing up towards my direction. The driver did not see me and hit my car lightly. Nothing was broken and only the car mask was out of its place due to the light impact. I filed a police report and the other vehicle insurance company paid me for the repairs of my vehicle.

Carfax has my vehicle listed in an accident in 2007. This never happened. I moved to Michigan in '06 and have never been in an accident. The vehicle had 3000 miles on it when I bought it in Florida in December '04. I would like this erroneous info removed as I am seriously considering a new vehicle. Thank you.

Carfax is owned by R. L. Polk & Co. ** Hwy. Southfield, MI 48033 **

Several years ago, my vehicle sustained damage to the underside when a hit and run driver bumped my car which caused my vehicle to spin on the Interstate and slid into the concrete drainage ditch adjacent to the highway. The vehicle was repaired through my insurance by the vehicle's dealership using all new factory parts. There was no damage where the hit and run driver hit me because it was on the flexible bumper. Now because of Carfax Report reporting "accident" when I try to trade in the vehicle the dealership devalues my vehicle by more than $9,000.

Now unless I find someone that lives under a rock to sell this car to, I'm stuck with it basically until it's paid off, which is still a while away yet. Thanks, Carfax. Thanks for nothing.

I received my vehicle history report and it is worthless. Does anyone have a telephone number for Carfax?

CarFax states that my vehicle was in accident four times. I had written this company twice and stated the information was incorrect The lady name Mary ** stated the information was given by the state on New Jersey Motor Vehicle. The information that CarFax have stated that I hit four parked cars on 8/03/2004, 1/30/2005, 3/13/2005 and 10/17/2008. This is not true. when I wrote them back and told Mary the information is wrong, she sent me an email stating that DMV have submitted the information. When I contacted DMV, they stated they never gave CarFax any information and my car or I never hit anyone or any parked cars. When I email them back with the information, Mary emailed back and stated they retract the information about me and not the fact that the car was not involved in four accidents. CarFax then wanted me to send personal information about myself and the car which I feel is wrong.

We purchase this 2004 Yukon XL c1500 (VIN **) on 03/02/2009 and my husband checked the wrong box by mistake on the mileage report. We did not realize the error until we try to trade in—the value plump drastically. We had to get to our seller, the original owner, and get an affidavit to FLA motor vehicle stating the correct mileage and by this correct the title to actual mileage. We were told by Florida Motor Vehicle Department this would fix the problem with Carfax and this was done in 05/28/2010.

On 04/03/2009, I purchased a 2006 Chrysler vehicle from a dealership (now closed). The Dealer provide a "Car Fax" report. The vehicle was reported clean, no accidents or repairs.

I paid Carfax to have unlimited access to their reports for one month. When I try to log in, they say that my email address is not on file. I can't find the email address to contact them about my problem. A way to contact them ought to be clearly labeled on all of their webpages. Thanks.

I went to trade-in my vehicle and in the process of pulling up all my information, the dealership ran a Carfax.com report on my car. The information said that I was rear-ended and had my bumper replaced on my BMW. Based on this information, Carfax suggested that there was an $8,000 loss to my vehicle price! I nearly fell out of my seat when I heard this.

Carfax does not issue accurate or timely reports. Example, when we bought our Honda Accord in April 2007, we received a clean Carfax report. Now, 3 years later, upon trying to trade in the Honda, we found out that the car was in a major accident in July 2006. Yet it was not reported until 2 years later in 2008. This pretty much makes my car worth thousands less because of this report.

I tried to sell my vehicle and found that there is an accident reported in Carfax. The dealerships reduce the price for approximately $3000. The vehicle was involved in an accident but had no damage at all. Backing out of a parking lot, I hit another car with the trailer hitch into its plastic bumper. The bumper had a light scratch. That happened at about .5 mph or so.

I am selling my 6year old car. A buyer came to my house and agreed to purchase my car. He then called to say that Carfax showed 6 "reports" on the vehicle and he then felt that my car was a horrible investment. 6 reports would scare me away too! I am the original owner and was lightly rear-ended 4 years ago. This is not accurate and cost me the sale. It is very difficult to sell a car in this market and my buyer offered close to the full amount. Carfax caused the loss of this sale and now the value of my excellent condition car has decreased! Talking to a live person at Carfax is impossible.

I applied for what I thought was a free report and ended up paying $44. I tried to call someone, but of course there is no number and when I e-mailed the help desk, I got no response. The offers are very misleading. I'm out of $44 dollars for something that was advertised as free.

On 8/21/10 Carmax filed a report on my 2007 Cadillac at the request of Dew Cadillac in Pinellas county, FL. The report showed a inconsistent odometer reading on 08/07/09 of 30,321. This is wrong and I have the car records of this date to prove it. Try to contact Carmax to resolve a problem! I can't even get a customer rep to the phone.

They are incorrectly reporting my vehicle mileage due for an Arizona Inspection Station visit back in 2007. Instead of 37,000 miles it reads 137,000. Their website has absolutely no contact information on it. This is criminal. Adversely affecting my vehicles value and causing me grief should I ever want to sell it.

I purchased a Car Fax Report and cannot get one. I am always taken back to the purchase.

On July 19, 2010, I bought the Unlimited CARFAX Reports for $44.99. The idea was that I can get as many reports as I wanted for 30 days, as long as I didn't use them for commercial purposes. I live in Winnetka, CA. I started getting CarFax reports from home. I wasn't buying or selling cars or providing the reports to anyone who was. But after only one week, CarFax deactivated my account without as much as an email explaining why! When I tried to log in, I got a generic message that my account was deactivated and if I wanted to know why, then I should send an email. Well I did and they replied, but they didn't tell me why they deactivated my account. Instead, they gave me a generic reply that I agreed to the terms and conditions without saying which ones I have supposedly violated or how, then went on to advertise their commercial services to me!

2 years ago, I bought a pre-owned 2005 BMW 530i from I believe Gwinnett Suzuki in Duluth, GA. They handed me the Carfax report and it was clean. On July 28, 2010, I went to a different dealership to see if I could trade the car in for something else. This dealership pulled up an Autfacts report. That report showed that the car was from New York and had either been a rental or a lease. It was also involved in an accident that included uni-body frame damage. According to the dealership, that is not good as it is harder to repair making the car's safety and issue.

I'm trying to sell our GMC truck. Our son had an accident on the road due to his inattention. Carfax is calling it a mechanical error in the truck, and no one will touch it, not even an auction house will buy it! We need to sell the truck so my son can buy a more economical car, because he is going away to college. We need to get the truck's value to $10,500 in order to get a decent used car. It won't happen now.

I bought a used car in June 2009 and had a carfax that said it was a clean car, 2 owners. I paid $16,200. I went to sell the car last week, the carfax said it had been in a wreck and had multiple owners. $6,000 loss. Do not trust a carfax!

Received a totally useless report paid for regarding car. Interested in buying and can find no way to contact Carfax.com to find out why.

I brought car in June 16, 2008 and it was new. In April 2009, someone hit back in and had 5000.00 dollars damage. Had been fixed and me and my wife had it valued at luck Chevy. 4500 dollars at that time because they said it had frame damage on vehicle from the accident. We went to dodge dealership to check on van and found that carfax is wrong. It had damage report on frame from 5/3/08 and we brought car 6/16/08. This is why we cannot get rid of the car for good price. Could someone call me please.

When I came to sell my Mercedes in CA, the CARFAX showed that there was inaccuracy in mileage. It turns out that someone in a different state had used my VIN on a similar stolen car that showed much higher mileage. I worked on this case for 5 months with CARFAX people. I even got them reports from the DMV that proves my case but they would not change the report. I lost over $5000 when I sold the car since I couldn't sell the car for the price at the true mileage. I think CARFAX is bad news and people should not trust this company for their car info.

In 2008, my brand-new car, an Audi s4, was rear-ended by a young woman on a clear morning with little traffic. Traffic slowed, but she failed to notice this and hit me in the rear bumper with damage to the trunk. The airbags did not deploy, the frame was not damaged, and I was not hurt. I was thinking of trading this car for another and decided to run a Carfax. The report on the Carfax indicated I caused the accident. I did not; I was rear-ended. The frame was damaged; it was not. And the airbags deployed; they did not.

I went to trade in my vehicle and was shown a CARFAX report that said I had an accident on 7/12/05. I never had an accident with this vehicle. It cost me $500 in trade in value. I don't know how to reach them to correct this error. In looking at complaints about CARFAX; this seems to be a regular problem with them. They must be regulated or closed down. I will be happy to discuss this with any that wants to contact me.

I went to trade in a RAV 4. The Carfax report the dealer pulled had numerous errors in the car history. The most significant was that the air bags went off in an accident. I had a copy of the auto body shop work order and they did not replace the air bags. Dealer said it was already in the report and that's what they need to show to sell the car.

My Mini Cooper had a scratch in the hood caused by a fallen object out of a plumber's truck as we were driving down the highway. I reported it to police, had the hood repaired. Carfax shows it as an accident. When trying to sell the Mini, I get offers $1000 less "due to the Carfax". I'm also asked if the airbag went off, and if there's any frame damage.

I purchased a brand new 2007 Chevrolet Silverado Crew Cab Z-71 LT back in July 2007 from a Chevrolet dealership in Georgia. Because I am an active duty military and was stationed in GA, I tried to have the dealership register the truck in Oklahoma (my home state) and they said they could not do it. So the truck was registered in GA.

Why did you advertise Carfax is free when it really is not?

Inaccurate report caused a sale not to go through on my vehicle.

Trading in car on new car purchase. Carfax report showed an accident on trade-in car that had not occurred. Claimed that it was an accident that disabled vehicle and involved a police report. It never happened. Disputed report with dealership and threatened to terminate deal unless we obtained our desired trade-in value. Eventually settled for $500 less than our initial goal.

The Carfax is inaccurate so that I can't sell my car easily. The Carfax writing shows the accident was big so that the airbag went off, which is totally wrong. The accident was not a major one and the airbag didn't go off at all. Please correct it.

The person who put in the information about the damage to my car listed that there was frame damage to the car. There was no frame damage. I sent a letter from the auto repair company stating that there was no frame damage, but now the Carfax people want a bunch of paperwork. How can they have so much power that if they put something erroneous, it is up to me to prove that what they listed is wrong. And, there is no way to actually talk to someone. All you can do is e-mail or fax.

I recently sold my 2006 Dodge Ram. I purchased it from a reputable dealer and have used it for 24,000 miles. I pulled a Carfax in February 2008 and it was clean. The person buying my truck pulled a Carfax on 03/2010 and it showed the truck has a salvage title. That information was not on original report nor is it true. I sold another vehicle several years ago and it did have a salvage title. Also, it showed the mileage when I bought the truck was 64,000. Then a year later, it showed mileage as 54000. It was a typo from the inspection station.

When I went to a dealership today to trade in my 2004 Acura for a new vehicle, the salesperson pulled a Carfax on the Acura which showed that it had been in an accident in September 2007. Unfortunately, the report showed that my car had run into the other vehicle and had flipped onto its roof. This is the exact reverse of what occurred and what the police report shows.

Consistent incorrect/over-billing issues. Carfax has attempted to submit incorrect bills for services unused and is very unwilling to determine accuracy. Carfax places the responsibility of accurate billing upon the customer.

I went to Carfax to get information on a car I was about to purchase and I had to pay $44 in order to get the information. I put my card information in there and it accepted it, took the money out of my account and then told me there was a problem that they could not help me. I want my money back. There is no phone number or anything for me to contact them.

In 2007, I purchased a 2006 Dodge Viper from Huntington Beach Motor Cars. They showed me a CARFAX report and the history on the car was clean. In early 2009, I tried to sell the car, but to my surprise, auto-check came back with an accident. It is now early 2010, one year later, and I am still trying to sell it. I am receiving bids for half of the cost of what I paid for the car due to the accident! The car is gorgeous and immaculate. I bought it at 8k miles and it only has 14k miles on it now. As soon as any interested parties see the accident in the records, the value immediately drops by 15k!

I bought my son who will be getting his driver's license in the fall a 2004 Honda Civic coupe EX. The salesman gave me the history and knew the seller personally. I decided to get a Carfax report for the first time on the vehicle. While I didn't find any gross discrepancies, out of 12 pages for $34.99 only 4 pages had useful information. One page was a survey, another was a buy back guarantee and the other 6 pages where opinions and safety ratings.

In 2004, I bought a 2003 Corvette at Classic Chevrolet in Grapevine, Texas. The car only had 9,000 miles on it and I paid 35,000 dollars for it. I had the dealership run a Carfax report on it and it came back with no accidents reported. I kept it for 4 years and then decided to sell it on eBay. It only had 22,000 miles on it and I got lots of bids on it. The winning bidder had bid 30,000 dollars on the car. Then when I went to get his information, he had run a Carfax report and it said that it had been in an accident in 2003. I couldn't get anyone to buy my car. I ended up selling it back to Classic Chevrolet for 23,500 dollars. A total loss of 11,500 dollars! Thanks for nothing Carfax!

I purchased a used car in 2005 and used Carfax to make sure the car had not been involved in any accidents. It is now 2010 and I plan to sell the car. Another Carfax was ordered and I cannot believe the new Carfax has a report of an damage to the car in 2003. This was not on my original 2005 Carfax. What good is it? I will probably get less for the car in sale or trade. I would have paid less for the car if I had known.

I traded in my Subaru Legacy on 11-25-09. At that time, the dealer gave me a copy of the CARFAX report and in a highlighted area, it stated on 6-19-2009 that my car was in an accident with another vehicle. The dealer explained I would have to take a reduction for the trade in because of this. So I contacted the NYS DMV and got the report - that cost me money. The report stated it was with 2 totally different vehicles. I contacted CARFAX and they made it disappear, which is amazing. And they are taking no responsibility for my loss.

I pulled a Carfax on my 2003 Jaguar XJ8 and it said it was perfect, a great car, so I bought it. When I got it home, I went through the glove box and found service records for a wreck that cost over $10K to fix. This is the second time this happened to me. The first time was in 2003 with a 98 Nissan Pathfinder, same thing happened, but I got the money back for the Carfax report. However, I think I should have gotten the money I lost for buying the car, but I didn't even bother because I know I won't get anything.

My car was involved in an accident with a very minor hole on the rear bumper. The dealer said this could not be repaired and has to be replaced with new one. So, the replace was done and the other parties insurance paid for the repair. This happened on December 22nd, 2008. Now, I am selling my car and one of the potential buyer said Carfax reported an accident. That is fine. But the way it is reported is no details are provided and the report is misguiding and scaring away all the buyers. I am leaving to India on August 30th, 2009 and till now I am unable to sell my car because of the misguiding Carfax report which has marked my car as an alert involved in an accident with no details at all. My car VIN: **.

I put this car on eBay. I didn't get any bids near its value. I later found that Carfax reported it had failed emission test in NC. This car has never failed emission test; however, the inspection expired after I lost the keys and time elapsed before I could get some made. I'm unable to sell the vehicle. And I'm out the fees to promote on eBay, approximately $50.

I pulled a Carfax report on 7/25/08 for a 2003 Acura TL Type-S, which showed no accidents in the history. It basically appeared "clean", so to speak. There were no recordings that sparked suspicion. I have had this car for 1 year and now can afford the car I really want, so I prepared to put it for sale. I pulled another Carfax right before I planned to list the car. It shows an "Accident Warning" with a notation that the car was in an accident 3/24/07 in Manhattan, KS with functional damage. It also notes that Carfax reported this accident on 3/18/09, nearly 2 years after the accident occurred, and over 6 months after I purchased what appeared to be an accident-free car.

I contacted Carfax about an accident reported for my vehicle. Here is the exact e-mail I sent to them: Incorrect record/Information: No comment - no damage to vehicle.

I had a false report made to Carfax about my vehicle. I went to trade my vehicle in and was told there was structural/frame damage done. My insurance adjuster went back and looked at the claim and no mention of frame damage. Now, that is on my vehicle history report and it is a big red flag! Nobody knows who reported it, nice! The consequences of the false report are that it is going to be harder to sell my SUV, if I am able to sell it at all.

I have a 1998 Mazda B2500 pickup that I am trying sell. The Carfax report on the vehicle says that it was involved in an accident in 2002 and sustained heavy damage to the front end and that the airbags deployed! My son bumped into the back of another car and dented the bumper and that's it! There was very minor damage and the airbags did not deploy! Now no one wants to buy the truck because of the Carfax report! I have tried to contact Carfax and simply received an email that they will look into it.

I purchased car in Jan 2007 and verified Carfax report thoroughly. It was a clean title that time and I purchased the car. In 2008, when I got a chance to look Carfax for my car, I got surprised to see an accident record with the previous owner. In 2009, when I try to sell the car to a dealer, I was surprised again to hear that my car has inconsistent odometer reading. After a detailed investigation on the report, I could find that this was caused due to a wrongly entered odometer reading from the purchase I made in Jan 2007 as odometer reading on Jan 2006. Just a single digit in year caused so much problems to sell my car. I am still looking for someone to take my car. There is no proper support from Carfax to correct it. Carfax is playing with people's money. So much stress to contact Carfax and convince dealers. It caused me to lose $2000. It's a scam. Please stop this and try to close this Carfax company.

I ordered their service and cannot get reports. There is no email or phone number for customer contact. The customer "Help" tab is a blank page.

I saw her ad on Craigslist. I contacted her and we met after a couple of days. It was about a 2001 Audi S4 - nice looking car. The price was set to $18,000. The car had 35,436 miles on it. This happened back in July of 2007. I liked the car very much and drove it for a couple of miles, got the VIN number and checked the car the same night on Carfax. I paid with a credit card, which should be easily proved. Carfax report did not show anything wrong with the car - "perfect record".

I requested a vehicle history of the used car I recently purchased. Online application asked all your personal information and credit card number. It doesn't show any results, but they already charged my account.

Carfax shows on my 1992 Suburban that the odometer has been rolled back. I was going to trade it for a 1994 GMC truck and now I gave the guy the VIN and he found this out which is very untrue. I want this problem solved ASAP.

I purchased 3 vehicles using information that I received from 3 Carfax reports. The Carfax reports reported that the vehicles had clear titles. Once the purchases were made, the titles read salvage title. I did purchase the buy-back insurance. I have been able to get nothing from Carfax in regards to the automobiles that I purchased. There is no telephone numbers from Carfax. I have been trying to resolve this matter since I made the purchase of the vehicles with no success. The jaguar has had recalls that I cannot have done because of the salvage title. I purchased $85,000 in automobiles that are worth nothing.

On 5/28/2006, I attempted to use Carfax.com to obtain an online report on a used vehicle for a friend and used my visa debit card. When I clicked continue at the end of entering all the necessary data, their system responded with the message that it was unable to complete the transaction at this time, to try again later. I then canceled the attempt but much to my chagrin, I found out that my account was debited anyway even though I did not receive the report. When I wasn't able to get the report, I had made another purchase and when the Carfax charge hit my account, it caused my account to overdraft and I incurred a $27 overdraft fee in addition to their $29.99. I would like Carfax to investigate and refund my money and all fees associated immediately. I attempted to contact them via the phone number on my bank statement and only received a recording that provided me with their email. I would like to resolve this matter immediately. In this economy, every penny counts and if they could not provide the service then they should not have debited my account.

I paid $39 twice for a month of unlimited VIN checks. Each time, Carfax deactivated my account without notice. In their website, it states if they suspect I am in the business of car dealing, they will deactivate my account. I am not in the business; however, I am actively shopping to buy a car in a local auction. A friend who has a license lets me into the auction, and I make a list of cars with VINs. I run the VINs, and if I like a few, then he tries to win one for me. I want a deal, and up to now, I have lost all of the bids.

I purchased my car in part relying on their report. When selling it, their updated report showed an accident date prior to the original report I received. No recourse as they've cleverly hidden behind electronic communications and corporate umbrella. I purchased a car for more than what it was worth and now can not sell for what I deem to be a reasonable price.

I bought my car in January 2004 and moved from NV to NC in August 2005. Issue # 1: Carfax for my car now shows that NC DMV read my odometer in April 2004 when my car was not even in NC. Issue # 2: They also report that the mileage of my car went from 14K to 120K within a period of 83 days when in fact my car probably did about 120 miles in the same period. These things are terribly affecting the value of my car now that I am about to sell it and it still has only 45K miles on it. KBB shows the value of my car has $7,000 and due to Carfax errors, I can only get about $3,000 for it.

Before I purchased a 2007 Chevy Avalanche I purchased a carfax report and it showed only three hits. All were for registrations. Long story short the entire front end has been replaced (new grill, fender, bumper and repainted from the front doors forward). I know this because there is overspray on the inner fenders and one running board. I don't believe g.m. paints cars after they are built. Also I found out that it was also used for a commercial pilot truck. These did not show-up on the report. I feel like I got screwed by carfax twice. If I had known this about this vehicle I would not have purchased it.

Originally, I looked at a 2005 RSX Type S, on autotrader with a free CARFAX report. The vehicle showed a CLEAN history and listed no obvious problems. I even had run a CARFAX from the dealership I worked for just to make extra sure. Still, it returned with a CLEAN history.

Bought a used car that had a clean carfax report, actually was swayed to buy the car by that fact as had been ripped off previously. Husband noted headlights were off, one of the screws didn't line up. Couple of months later, had a tune up, the mechanic proceeded to inform us that the car had been in a major front end collision as had extensive repaired/welded areas.

I'm trying to sell my 2003 Chrysler Town & Country LX. I know that it's never been in an accident. I entered the VIN on Carfax and came up with 10 incidents! I KNOW it's never been in a wreck. Next, I tried my 2006 Prius. 5 incidents. Both times Carfax wanted money to reveal the incidents. Don't waste your money!

Bought my New Car a 2004 Nissan 350Z from Myrtle Beach Grand Strand Nissan in South Carolina in 2004 with 260 miles -- in August 2008 my car had only 33,000 miles in excellent condition and I wanted to Trade at Crown Ford in Fayetteville NC -- to my surprise when the dealership ran a CARFAX they told me that they could only give me $8000 for the car since the Car had been in an accident in 2004 one month before I bought it in January 2004 -- the report stated that my car had a collision in Texas with 440 miles & there was Frame Damage to the right rear of the car -- I was floored & depressed. I contacted the Dealer in SC who I bought the car from -- Grand Strand SC Myrtle Beach said their records showed no Claims against the vehicle prior to our purchase & the dealer signed an Affidavit in March 2004 that stated the Mileage was 260 & there had been no collisions/claims on the vehicle. I contacted CARFAX by email & by UPS Overnight to plead my case. Their reply stated that the mileage could not be verified so they removed it -- the 440 miles assigned to a collision were removed due to possible error -- the Frame Damage was removed as that was not accurate -- then they state the Collision Facility was a Home Base facility so they removed Texas & a Third party Insurance Verified that my VIN did incur rear right damage repair but zero frame damage -- CARFAX maintained the Accident occurred -- I asked if they could verify if the claim was paid by Grand Strand Nissan in SC & they responded they do not provide that information -- I have since asked for the cost of the damage & if the claim was paid by somebody from South Carolina -- they have not given any information -- I just want to know if the dealership truly sold me a car using deliberate false information or if CARFAX is in error. I also am retired military & I am shocked that a company like CARFAX would let vague validations pass as truths for the customer & owners. I am truly saddened by the near communistic approach CARFAX has in dealing with our American population.

They had a wrong carfax report on my car which listed it with a not actual mileage title. After I contacted them, they fixed the problem within 1 week.

I paid $24.99 for service, but before I finished gathering all of the info, the site timed out. So I went back into the site, and was charged $34.99. I don't mind paying for the first charge, but I don't think I should be required to pay the second charge.

I purchased Carfax online- the report was pretty much clean- when I went to view the car, the sterring col. was busted from it beingstolen and the car was in an accident- and the milege had been tampered with. I'm extremely upset with this $40 purchase and was denied a refund. DON'T Buy it. it really sounds good- but I feel ripped off.

I purchased carfax unlimited history report on Aug 05 and was using it for a month. On Sep 06 my account has expired. But as I still didn't find a car of my dream on Sep 06 I purchased carfax history report again and my credit card was deducted by $34.99. I received email from carfax that my account is now activated. I tryed to login and received an error - your account is expired. So I wrote email to carfax complaining about it. Nothing happened. I decided to wait till Monday. On Monday morning (9am) I write email to carfax again and received an answer with my email reference number. It was said If your e-mail was sent before 4:00 PM Eastern Time you will receive a reply within two business hours. If sent after 4:00 PM Eastern Time a response will be sent the next business day. Now it is already 12:30pm and I still can' log in to my account. And I can't find any info about refund. I wrote email to carfax about refund but didn't get any answer. This is really fraud company doesn't caring about costomers. Why to write about 2hour answer if they can't keep their word.

i recently ordered a carfax. i have e-mail them numerous times regarding the 100% satisfaction guaranteed policy. they will e-mail me back and ask if i would like to proceed and i say yes and then that is the end of it. they will not even e-mail me back to let me know what is going on. itys false advertisement to say 100% satisfaction

I purchased a used car from a dealer who knew the car was in an accident with frame damage. Basically, CarFax did not show the report because the car was not branded. Autocheck shows my car was announced at auction with frame damage and unibody damage. Unfortunately, I did not know about AutoCheck until after I purchased the car.