Carfax Reviews

We paid $24.99 for a report on the history of a Yamaha 400 Majestic Scooter with a salvaged title. We did not receive a report. I want my money back.

I purchased a car with salvage rebuild certificate and on the report from some company called CARFAX it is stated junk title. I have proof that the car is rebuildable. I believe this company is supplying false data to the customers and other government parties.

I purchased a carfax report on 02/28/08 about a car that I wanted to buy.The report ,as always, came back clear. I went to the dealership and purchased the car.

A couple of years ago, a young boy ran into the front right vendor of my 2001 Corolla. Thank God he wasn't hurt severely, and my vendor was dented. Of course the police were called because a pedestrian was involved. I was absolved of all responsibility, and I had the damage repaired at a body shop

I'm trying to sell my 2002 Honda Accord EX Coupe. I am the original owner on the vehicle. I drove it off the lot brand new in 2001. A potential buyer emailed me complaining that I wasn't being honest about being the only owner of the vehicle. He told me that his infallible CARFAX report showed that there were two owners. I asked him for a copy and sure enough, it said there were two owners. Apparently, transferring my title to another state has the odd effect of transforming me into another person. No matter how much I tried to convince this sworn and faithful follower of CARFAX that his wonderful report was wrong, he decided to bow down to it and back out of the sale. Basically, that means he thinks I'm a liar. Gee, thanks CARFAX! Of course I contacted them the only way that they allow anyone to, by EMAIL! And, of course, they haven't gotten back to me. It's a pity that the Carfaxite bailed out on the car as it is in really excellent condition and I'm selling it about $1000 less than it's worth, but FraudFAX, with it's liberal use of the word guarantee on their site, has somehow managed to convince the world that they are the only infallible source of knowledge on vehicles. Too bad Carfaxites are too lazy to peruse their website. In the FAQs they will find that FraudFAX actually backs down on their guarantee claim and admits that their reports are probably full of errors as they are totally dependent on their sources that they fail to validate (obviously).

Last year I was trying to sell my E30 M3, which is a rare car. I had few people very interested in the car, until one of them told me that you are trying to deceive everyone by not telling us your car has been in an accident and has had a frame damage. I ran a Carfax, and sure enough, they had stated that my car has had frame damage. I contacted Carfax, and I explained to them that this is an error. The car has never been in any accident and does not have any frame damage. They said they will investigate and get back to me. They contacted me a few days later and said, checking with their source, my car does have frame damage. I asked them to please forward me the information on their source. They would not release any information to me. They said the best they can do is for to me to have the car checked out by a frame specialist, and they will put a note on my vin that the car did have a frame damage, but it's now repaired. I did not agree!

I bought a new car and had it since Oct. 2004. It had small fender bender in March of 2005, car mileage was about 6000 miles, and that was it. Five months ago the CARFAX report was totally clean and did not show anything. A couple weeks ago, I ran the CARFAX report, and there was a damage report on it: stated as involving front impact and rear impact, 36,419 miles, on Nov. 06, 2006. No police report, no proof. I can prove that my car has never been in the accident on that day, and I can prove I never had that many miles around November 2006.

I pulled a Carfax report on a vehicle I purchased in 2004 and it showed the vehicle was clean. (I have a copy of the report). I went to trade it in at a dealership last week and their report showed it had a accident claim from the previous owner. The claim was about 8 months before the orginal owner sold the vehicle.

As of today, we have not resolved this situation. I am not in a position to have an inspection done nor do I believe that I should be required to do so. Carfax.com is the reason I am not able to get a fair value for my trade-in or a private party sale.

I bought a 2001 Nissan Pathfinder believing it had not been in an accident due to relying on Carfax records. I then went to sell the car about 1.5 years later (I got a local job and was no longer relocating cross country and didn't need the big vehicle), and Carfax records had changed. All of a sudden their report showed the record of an accident. The accident had occurred years prior to my buying the car. The first record check they did for me--the one I relied upon in deciding to purchase the vehicle--was wrong.

I clicked through a link to purchase the Carfax reports on 11-25-07 (which was the Thanksgiving weekend). I thought I was purchasing unlimited 30 day reports and once I got the welcome email that said to enter a VIN you would like to run, so I entered the VIN from MY Mustang, thinking I had the unlimited service, then I realized I only had a single Carfax for $24.99. I immediately contacted Carfax and notified them of the issue. Since there is nobody you can call and talk to, I left a message via, their email messaging system. I then proceeded to buy the unlimited service for $29.99 through the email link that was sent to me in the welcome email, since I was trying to find a car over the weekend and I needed to run a report of a car I was going to look at the next day (Sunday). I ran MY Explorer that Sunday early morning after buying the unlimited, to see if it was accurate and the next morning I tried to run a car I was looking at on Ebay and it said my account was deactivated. Since I had no way to contact them, I again sent a message asking why my account was deactivated after running ONE report and to issue me a refund, as their site claims satisfaction guaranteed and I was far from satisfied! I got a response back Tuesday (2 days after I emailed them) saying they don't allow dealers to use this service - basically insinuating I was a dealer and using their service against their rules. Then Thursday I get a message stating, "Your 30 day unlimited account was deactivated for commercial use. Commercial use is a violation of our Customer Agreement and is grounds for deactivation and denial of a refund. On the website it states any activity that Carfax deems commercial use is ground for deactivation and no refund will be given." Isn't that convenient? I assume that since I ordered ONE Carfax during the Thanksgiving weekend, that constitutes my being a dealer or commercial user?

I am trying to sell my truck. When I bought it used, from a dealer, 3 years ago, I ran a Carfax on it, and it was perfectly clean. Now 3 years later, I can't sell it because a potential buyer ran a Carfax on it, and it has multiple reports of accidents and frame damage. I had no idea about any accident or frame damage. HAD I known, I never would have bought it. Now I am stuck with a truck I can't sell because of Carfax.

I paid Carfax $29.00 for so called "unlimited use" but cannot log-on even though I just bought the "service". My Password is absolutely correct. THIS IS OUT AND OUT FRAUD.

I bought a 2005 Nissan Altima with about 25000 miles and a clean Carfax report. It has had problems since I drove it away. A Nissan mechanic said, there was a bad accident evidenced by the fact that the motor mounts were re-welded and there is metal in the transmission system. I'm looking at about $5,000 in repairs--money I don't have.

I took my fully loaded 2004 Ford Expedition back to the dealership that I purchased it brand new to trade it in. Due to gas prices I wanted to down grade. To my suprise and my husbands suprise, there was a CarFax report on my SUV stating major front end damage from front end impact. I was in a fender bender, but the only damage was to the vanity plate on the front of my vehicle. I simply removed the tag, gave the police officer my information and drove to work. The area on my bumper where the tag scratched the paint is still there and I dont plan to have it repaired because between the pictures I took at the accident scene and that scratch, they are the only proof I have that my vehicle was not in a major accident. I will never give CarFax my money because they simply cannot be trusted.

My 2002 Honda Accord is for sale. It is in perfect condition. CARFAX reports warning ... etc., and all prospective buyers have been scared off for about 6 weeks. I am out $9,900 because I cannot sell my car due to CARFAX slandering my car's title.

I recently bought an 2005 Pontiac GTO from carmax on the July 13,2007 and about 1 week after that the car started to make a ticking nosie from the motor, So I went back to Carmax about the problem, and they gave the car back with the car not fixed. One and a half weeks later I went back to carmax for the same ticking and a front-end nosie, They put 2 new tires on the front of the car, but still did not fix the ticking. So about one week later on August 14 2007 they sent the car to a local dealership to check the engine tick. I recevied the car back on the August 16 2007 and noticed that they had put 82 miles on a test drive ran all of my gas out and not to mention I had to get gas from carmax to make it to the gas station, about 30 min to an hour later the transmission went out.

I checked the VIN on my 2005 Volvo XC90 because we were selling it. It came up that we had 3 reports on it. I have never had an accident, rolled back the odometer (how do you do that anyway?) or ANYTHING!!!!!

My credit card was charged for $24.99 for carfax on 2000 Mitshubisi montero and I was very unhappy about the report. It said 93,000 and I know it had 147,000 miles. It gave no mechanical history. I asked for a refund for my credit card. I got none, it said it would respond in 8 hours to the help and it did not and in fact I was deleted from the log on. Please give me my refund I wanted to see if the car was a lemon and needed a mechanical history. It was clear you didn't have the information I already had. It was a waste of money.

My complaint is as a seller. When I went to trade-in my car, I was surprised that the dealer said, Sorry we can't give you $2,500, we can only give you $800. CarFax says it has frame damage. I ran a report from CarFax and it erroneously showed frame damage from an accident in 2003. At the time of that accident, I asked the insurance company about a 'diminished value claim'. They said NO - unless there was frame damage. The body shop measured the vehicle and found none.

Carfax claims that the corvette i own had the odometer rolled back, but I checked with the Dealer, and was told that they did not know how carfax got that information. carfax listed Mar 14, 1993 as the date the roll back took place. I The vehicle was owned by the same person from 1988 t0 2000. wheb it was sold to the owner before me. i bought the car in 2003, and the your autocheck vehicle history report I received from experian/automotive dated november 3,2003 did not show any problems at all. The state motor vehicles or emmissions offices said they had no information to support carfax. There had to be a clerical error, because the the car had 29219 miles in january of 1993 and 24,824 was recorded in march of 1995, a discrepency of 4,395. The car was new in 1988, I do not believe there was a rollback, I am sure it was a clerical error. The problem is that carfax did not bother to find out the facts! The 24 in 24,824 clearly should have been 29. The dealer was lindsay chevrolet at that time, and they have no stored recorded before 1999. so where did carfax get their facts? I contacted 703-643-1438 the person who owned the car at the time today and left a message for mr. harris to call me about this. I am sure carfax did not call him. The vehicle is a 1988 corvette vin#1g1yy3186j5106614. my number is home 240-681-3024 cell 240 210 1110. i want this information removed along with the information about my accident, my car was not severly damaged. I drove home from the accident.

We input the VIN number of our new car, bought a few days ago, into Carfax and notice that there was a record corresponding to this vehicle.

Ordered the Carfax report and was guaranteed money back if not satisfied. Report was not as all helpful. Have requested a refund and have not had a reply from Carfax as of yet.

CarFax reported my vehicle had been involved in an accident and sustained 'slight to moderate damage.' In fact, my vehicle was involved in a slight bump with a smaller car which scraped the other car's fender but there was no damage to my car at all. A police report was filed on the incident. Now the local dealer has decreased my trade-in value based on the report of 'vehicle damage.' The dealer did a paint scan and could find no evidence of any non-factory paint but they remain suspicious. My efforts to get CarFax to amend their report or even to indicate where they received their false information has been unsuccessful. There isn't even a phone number or an address to contact these jerks. These people should not be allowed to publish false information about a vehicle unless they are willing to provide the documentation for their claims.

My brand new jeep was in an accident in 2003. We had it fixed...everything has been fine. Recently, I looked into trading it. The dealer ran a carfax report and it showed there had been frame damage to the vehicle. This was news to me.

I am trying to sell my car and purchased an ad package on a major national used car advertising website. This package included a Carfax report. Carfax has made several errors on my report. I am unable to sell my car because of these errors. The errors were: 1) The report said there were 3 owners instead of 2. 2) The report had an inconsistent odometer reading on it that made it look like I rolled back the odometer on my car. My car has depreciated $300 in value since I first notified them of their errors. The report has not been corrected and it has been 8 weeks since I contacted them about it.

I ran a carfax report on a van I was thinking of buying on E-Bay and it reported no problems so I felt safe, and I registered for the buyback guarantee, that they offer stating that if the information they have given you is incorrect they will buy your vehicle back from you. When I bought the car 2 days later and found that it did not have the actual mileage on it after receiving the title and I reported this to the DMV. Since I reported it to the DMV it then went to carfax who apparantly had not gotten this information from the DMV previously.

Bought Mercedes Benz CLK-320 from dealer in May 05 showing not previous accidents on CarFax. 1 Year later (May 06), CarFax shows an accident that occured in May 03. Car has immediately devalued $5000. Several Problems with car all stemming from the accident and non-manufacturer replacement parts used to repair previous accident were not covered under extended warranty when they later developed problems.

I purchased the 30-day multiple use, a few years ago when purchasing a car for my daughter, and decided to run my own car through. My car had been involved in a rear-end accident that was reported to the DMV due to the over $500 damage law. CarFax did not show that the car had been damaged!!

My mother purchased a new 2003 Envoy-xl in North Carolina. Shortly after she passed away. At the time the SUV had very low mileage(less then 5,000). I brought the vehicle to NJ and had the plates transferred over to me at which time it was reported that the mileage was about 5,000. I rarely drove the SUV, especially since gas prices were steadily increasing. I had another car which was more economical to drive. In 2006 I decided that it was no longer fesible to have two automobiles. I decided to trade them both in for one car. At this time the SUV had 35,000 miles.

They claimed their reports are accurate. I ran a carfax on my current vehicle to find it inaccurate. It shows my vehicle as a one owner, I am the second. It also shows and accident and then states The accident indicator on the report is a record from a collision repair facility, showing that the vehicle was inspected after an accident or other incident which makes it look like I had an accident. It was only inspected at a collision shop. Now when I try to sell my car someone will think I've had an accident.

Recently went to look at new cars. Wanted to trade in my SUV so the dealer ran a CARFAX report. He told me that my truck has frame damage from 3 years prior. I contacted CARFAX (via E-mail because they have no contact #'s) and they told me the information was verified and that it cannot be removed from my report. So I went back to the autobody shop which fixed my headlamp and fender from a minor accident I had in 2003. The auto body shop claims there never was frame damage and they gave me a copy of the report which I faxed to CARFAX along with a copy of the Police Report which also states nothing about frame damage.

Personally I have found carfax to be a useful tool, but one that is prone to inaccuracies. Most of the inaccuracies are missing information. But I have personally found that even their reported information can be inaccurate. Negative inaccurate information can not only hold up a sale, but can also diminish the value of the car. The case in point is my own car. I've owned it since new so I know what was done and what was not done to it.

My vehicle was involved in an accident. However, it was not totaled and I had no trouble driving it to the body shop. the CARFAX report said that it was severly damaged and claims that it was towed, unsafe and a possible salvage, according to their definitions. I attempted to dispute the report by sending body shop records, pictures, names and numbers of the techs and insurance adjusters that handled the case. CARFAX refuses to change the report to correctly reflect the information.

Purchased a vechile from Car Depot. May of 2005. Carfax report requested. After vehicle problems. I found out carfax report was incorrect and the mileage was incorrect as reported to me at the time of purchase and on the carfax report.

We went to sell our vehicle with low mileage and in excellent condition back to the Chrysler dealership as we were moving out of the area and needed only one car. When we met with the Manager at the Dealership, they ran a CARFAX on the vehicle, and it reported FRAME DAMAGE. Although the car was in an accident it was a minor accident, and their certainly was no frame damage! I have spent multiple hours emailing CARFAX trying to get them to correct the record. They have no phone number or address they will release)

I've posted my 2000 BMW 328Ci with very low milage for sale and decided to do a quick check on carfax.com to see what is listed for my car. Carfax states that my car had threee different milages and each one was less then the previous. Now i have buyers stating that i have messed with the odometer. i have all the records at my BMW dealer where i do all my scheduled maintanence. Where does carfax get their information from and don't they verify anything? Carfax refuses to clear up anything. I've tried to explain to the buyers that the information is incorret. Carfax should be held liable for what they present. This has cost me $20,000 in sales.

I was in the process of trading my vehicle in to a dealership two weekends ago and the dealer ran a Carfax on my vehicle. I had disclosed the minor incident that happened about a year ago with a guardrail (under 40 mi. per hour) The incident turned up on the Carfax as I expected it would. I was not expecting however for the report to state in 3 different places that a frame inspection had been done, however they highly recommended whoever purchased the vehicle to have a frame inspection done as well to check for possible frame damage. Yes, my vehicle had a frame inspection, however it passed with flying colors from a very reputable body shop (required by my insurance company).

I bought a 2001 Ford Focus about a year ago from a place called Bryant Motors/Troy Faust motors in Kerrville tx for the exact amount of the NADA value. I pulled a carfax on the car and it said that there had been no damage at all to the car. I found out after having it a year that while changing insurances there was a claim on the car. The new insurance pulled up a background of paying for it to get fixed in a wreck. So one thing I got tricked into buying a car for it's original price that had been wrecked and second carfax told me there was no records and there was.

Purchased carfax on 1998 corvette, carfax report stated clear and clean Then, when registering in AZ, state inspector found car was theft recovery, now has restored/ salvage title. Notified Carfax, they denied they were liable for carfax buy back. Banks will not loan on vehicle, value of vehicle is reduced, (as much as $5000 to $7000) due to branded title that carfax never revealed, AND vehicle salvage was in their home state! (VA)

I am attempting to sell my vehicle and a potential buyer purchased a report from the Carfax company. In the report there is incorrect information listed regarding the odometer and it may cost me the sale of my car. This company is impossible to get a hold of and has no information listed for an address, email or even phone number. It is costiing me my time. I have a masters degree and my time is valuable. It is also preventing me from immediately selling my car. It is delaying my move and costing me money each day.

I purchased a 2003 Nissan Altima 7/13/04 with a clean carfax report. After having problems with the vehicle i found out it had been in 2 previous accidents before I purchased it and one of the accidents at 135mph. the car has been completely rebuilt. Due to the fact of an inaccurate carfax report I am out of money and stuck with a car that is slowly breaking down on me.

I purchased my car after obtaining the Carfax report on april 2004 which did not report any Frame Damage . Now (may 2005 ) I wish to sell the car and potential buyers are backing out since a Frame damage has been reported to have occurred in July 2003 is being reported on my car . Why was this incident that happened in July 2003 not reported by Carfax's report on April 2004 . Can we really trust Carfax or is it a big hoax. I have both the Carfax reports to prove Carfax's blunder.

Carfax has erroneous information on file regarding my 1987 Mercedes 560SL, which shows up as an alert that the odometer has been rolled back. Buyers have backed out of deals to buy the car because of this faulty report. The report has inspection locations that are incorrect, although the dates are correct. The mileage reported is not correct. The BAR report on my car shows the correct inspection sites, but does not show mileage. Carfax corrected the inspection locations but would not correct the erroneous mileage. I can't sell my car due to this problem created by CARFAX.

There were two previous owners of this vehicle. The warranty and odometer were in error. One can't believe anything on these reports.

I am selling my low-mileage 2001 pickup that I purchased new and have scrupulously maintained. Prospective buyers checking my VIN # have informed me that CARFAX reports a serious accident for this vehicle, although it has never been in an accident of any kind. I have a dealer inspection to prove this. After a 2-month investigation CARFAX still maintains their report is accurate. They also refuse to divulge the specific source of their information so that I can attempt to correct this erroneous record myself.

As you can see that the mileage on 12/18/03 is the exact same as 12/10/01. My license was re-issued on 12/11/03 with a mileage of 99,830. I do not know where they got the mileage from on 07/02/03 or 12/18/03? As I can clearly prove, their records are incorrect. CarFax has cost me a sale of my vehicle of $7500.00.

I want Carfax to be held liable for the information that they are giving out. The person it affects has to do all the footwork to fix something that Carfax sould be double checking in the first place.

I ordered Carfax Unlimited Vehicle History Reports for 30 days but because they said I used it too much they put my account on hold. What does unlimited mean? I would like to do my own research, not take the dealer's word. I didn't get what I paid for -- it's false advertising. I checked numerous vehicles because I am searching the websites for cars, if I find something I am interested in I want to check it. The car is for my daughter and I would like it to be a decent one. The bottom line is it says unlimited and I didn't get that!

I was charged $24.99 for 30 day use of searches by Carfax. After the first day I could not use the service again.I cannot get a refund from them. They make it very difficult to even try.

They should stop using the word "unlimited" in there ads if they can't provide such service.

I am a private individual unaffiliated with ANY car industry activity at any level. I AM intensively searching for the correct used car. I have abided by EVERY ASPECT of the terms of use for the account. CARFAX sent an e-mail asking me questions about how and why I was using their service - questions that have nothing to do with the terms of use agreement. I have e-mailed CARFAX to get the account reactivated. It is not. I expect an advertised offer of unlimited non-commercial use to mean precisely that.

Listening to their TV commercial and trying the link on YOUR website I was trying to get information on my 2 vehicles, a 1966 GTO and a 1966 Thunderbird. Their TV commercial states I can get information on ANY used vehicle and these were purchased at a used car dealer. But after I receive my errors for my VIN's I see that they can only get me information for vehicles from 1981. This to me is FALSE advertising, they are deciving the public, this car year information need to be displayed as soon as you get to their web site and in their TV commercial.

Carfax promises a refund of the $19.95 it costs to run a report if not fully satisfied. The criteria is that one must make the refund request within 2 months of the report, and one cannot make more than 2 requests for a report and ask for a refund. Like another on your site, I found the report of little use and requested a refund. First of all, simply finding out on their site how to get the refund is a chore. But I persevered. You are then requested to go to the "my questions" section of the customer help page.

You have a link on your website for a free "Lemon Check" which isn't free. This is blatant FALSE ADVERTISING. It costs $19.99. This needlessly wastes my time and makes me very angry. I didn't expect to be LIED TO on a consumer affairs website! It calls into question your integrity!

I saw an advertisement for "free" report on car history and wanted to get my "free" report. I went to the website carfax.com where there was a box for your VIN of your car, again this box advertised "free" report. After I typed in my VIN (which I was hesitant to do because of security reasons) there I got the following message: Carfax identified 4 vehicle history records in its database files on this 1997 Isuzu Rodeo. Under this was a link to order your carfax report at a cost of 14.99.

I felt cheated because the red flags had led me to believe that I had a serious problem. But, I did send Carfax an email expressing my dissatisfaction only for them to refund my money. I felt as though they had listened to my compaint and agreed with enough it to refund my money. For that, I was impressed.

This was remarkable! There was a little "Check your car's title for FREE!" button on the Carpoint web page. I pressed that button. I got CarFax. The front page said "Enter your vehicle's VIN and year". I did that. Instantly, I got a page which said, in BOLD RED PRINT: CARFAX FOUND SIX ITEMS IN YOUR CAR'S HISTORY