Carfax Reviews

My son purchased a used F250 truck in Texas. The Carfax was clean. It reported one owner. We thought we had a good truck. It was very evident it was in a flood. The Carfax did not report this. He was going to purchase another used truck. Same thing, clean Carfax and the two trucks we looked at were from Houston and were flood trucks. Buyer beware, Carfax does not report this.

Bought a 2014 slightly used car in 2014 with 5000 miles on it. Carfax was clear of ANY damage. I was gonna trade it in in 2018 but was told the car had been wrecked according to Carfax. So at some point AFTER I received the clean Carfax these idiots marked my car as wrecked with safety concerns by the 1st owner. I had no option but to let them take it to auction. The money I would have used to trade with is now gone. Carfax can take their so called service and stick it. It is worthless, I will refuse to use their crap service. There are other services out there. How they are still the go to for car reports is freaking ridiculous.

I just learned that a common scam with Carfax is reporting accidents that never happened. We are trying to trade in our 2018 Kia Sorrento. It is a lease car. Like so many others, that’s when we found out Carfax shows it has been in an accident. This is completely false information. About three months ago, my husband called me at work to make sure I was alright because our insurance contacted him about an accident claim. The supposed accident happened in a town two hours away. I told my husband that I was at work, and walked out and snapped a photo of our car in the parking lot. The insurance company questioned us...how did they know we hadn’t rushed and repaired the car, they asked my husband. Are you kidding? How did they know it was in an accident...there were no photos, no police report, basically no proof.

Carfax can only tell you what they are told by car dealers... For example; dealer reports that vehicle had to have an electrical check when in reality the system shorted out. But they don't tell Carfax that. Dealers were, and are what they will always be; sneaks. By looking at my vehicle report, you wouldn't recognize it as my car. Carfax did a good job but they can only report what they're told.

Company is very expensive and does not have accurate information when it comes to used vehicles. They want you to pay big dollars to list your used cars for sale. I listed my brand new truck for sale with a clean title that I had, next thing you know I go online to look at my truck. The ad stated total loss vehicle. I had called Carfax. They had requested that I faxed my title to them. Lo and behold next day Carfax states they would not remove the total loss brand and they proceeded to state that you can still have a clean title and the vehicle be a total loss. Are you kidding me? This truck was never ever in a accident at all. Everyone be smart and save your money. Have your mechanic go over your next vehicle. Carfax is a 3rd party who knows nothing about used cars. They collect data that's all they do. Lotta times it's inaccurate. Beware Carfax is a Scam!!!! Be smart consumers. Save your money!!!

I opened a case (case no. **) with Carfax about a week ago when I was trying to sell my car and found out a damage reported on my car back in March 01, 2016. I leased out my 2015 Mazda CX-5 on Dec 6th 2014 from McDonald Mazda in CO and have been driving it since then. Serviced it on time every six months and kept it in meticulously. With growing family I planned to sell it and buy something bigger. To my surprise I found out a damage reported back in 2016. So I opened up a case with Carfax to which they responded that the report came from a trusted source and they cannot disclose who it is. All they can say is that it was a frontal damage and nothing else. They say "Damage can be a result of many different types of events. Examples include contact with objects (other cars, trees, traffic signs, road debris, etc), vandalism, reconditioning, or weather-related events."

I have a 2013 Tacoma Prerunner. The top was damaged when a limb fell on it from a storm. I turned the claim into USAA insurance and had the work done by Caliber Collision on Atlantic Blvd in Jacksonville, Florida. The truck was returned to me and looked great. After a while I decided to upgrade to a new Tacoma. Imagine my surprise when I was told the Carfax stated that the vehicle had "structural" damage and that this would lower the value by $5000. After researching this I can not determine whom stated it had that damage. The repair facility claims they had not stated structural damage and USAA also claims they did not. No one wishes to accept responsibility for this and I just have to "suck it up". Let me explain, that when I feel put upon by a large company that will not "do the right thing" I become very determined. Should this not be corrected in what I feel is a reasonable amount of time it will escalate.

My truck was hit in a parking lot. I have Geico Insurance and took it a Body Shop approved by Geico, ACE Auto Body, Fort Collins, CO. I went to sell the truck to Dellenbach Chevrolet in Fort Collins, CO. They showed us that on Carfax that it shows that my truck has Structural Damage. I called ACE and they claimed there is no Structural damage and they do not ever report anything to Carfax. I called Geico and they claim that they never report anything to Carfax. I notified Carfax and they claim that an entry (in their view is structural damage).

I went on the website as a guest and requested a report for a vehicle. As soon as a put in the credit card information a error message came up. My card was charged immediately. I requested a refund and was never contacted. I chatted with a customer service rep because that was the only way they could be contacted which I think is inconvenient. They basically said they see the transaction but could like give the refund and the I needed to call my bank and the tech department.

Carfax is the number one reporting tool used by all dealerships. As a monopoly they have a responsibility to report Accurate information. We purchased a vehicle with a clean Carfax so we thought. Until we brought it in as a trade in & were offered a 1/3 of its worth. Imagine our surprise when we were told the Jeep had two previous accidents & Carfax just started reporting them three months ago. The accidents happened back in 2013. I would have never made the purchase If the correct facts were reported. So, who regulates this dysfunctional company? Who is responsible for compensation against their negligence? Any guidance would be appreciated!

Paid for report for 2008 Lexus RX400h. SAVE YOUR MONEY. No mention of repairs/parts replacements that 2 differently employed reputable mechanics said were replaced parts. This was battery for ABS system. Not a small replacement. No details about prior accident save date. Just a “nothing report”. Typical entry “vehicle serviced” with date. No details. Really. SAVE THE MONEY. DO NOT FALL PREY TO CARFAX $$ report. It is sooo NOT worth it.

I am a used car dealer. I am a small dealership that specializes in higher mileage vehicles. I rarely get asked for a Carfax report but wanted to be able to offer the service for my customers. I was signed up with their service. I paid their minimum of $75 each month, even though I didn't run that many reports. Then I received a bill for 35 additional carfax report for one month. REPORTS I NEVER RAN. I called them and they called me a liar. These reports were for sewer Camaros, Corvettes, etc. Cars that were not my type of inventory.

I was given notice that my Carfax report was updated and I decided to give it a look. I noticed several entries that were incorrect... Maintenance done and tire pressure checked in April 2018 at Ford dealer, mileage 65,201... Fast forward to November 2018, again I had service done at Ford dealer and mileage was 65,205, problem is my car was NOT at the dealer on those dates and did not have anything done by the dealer. I simply called about the airbag recall and somehow the dealer and Carfax turned that into false information. Hey, personally I don't mind all the "free" maintenance that shows up on my carfax report, but I would never EVER pay for a Carfax report as it is usually filled with wrong info.

We applied to refinance our Dodge Challenger SRT, limited edition Plum Crazy Purple through our credit union. The loan application was quick and easy, but then we got notified by the other credit union that the pay-off check did not go through. We then called our credit union and asked why the pay-off check (after being approved) did not go through. They said it was their policy not to approved red flagged cars on Carfax report. Well we read the report which flagged our car as "Severely damaged."

The description of the Nissan Rogue I purchased through Carfax was not correct. Carfax said the mileage was 945, this turned out to be the last mileage on the last road trip the prev owner took. Also Carfax said there were no recalls. Turns out there is a major recall on this vehicle. I regret going thru Carfax. I have to make sure to get everything taken care of...unless I trade it in. Very disappointed with Carfax!!

I just got my truck out of the mechanic like 3 days ago. Running smooth. When I was driving to Carfax my husband and I were like wow, it’s running really smooth. Tell me why??? When we got it back drove back home because they offered us 1,000. It was making a funky sound. I really do think they did something to my truck. Oh and by the way they tried to say that the car had a accident in 2009. BS!

Accident was very minor... Someone clipped/tweaked the external hinge of my 2014 Ram Promaster's rear door. I filed an insurance claim. The insurance co. gave me a check for $675.00 to replace the hinge. Took the van to a dealer recently, contemplating a trade. Dealer runs a CarFax report which indicates "Major front/side/rear damage"! I showed the dealer the hinge, but he still refused to believe me, and declined my trade. CarFax is nothing but inaccurate, unreliable information. Where is the class-action lawsuit?

Carfax information is not always correct. They said our vehicle had a serious accident in 2005. Because of their inaccurate information our trade in value went down to $500.00. When we tried to correct the error Carfax was of no help and we had to go out and try to find out where they got their information from. They do not have a phone number so you can not talk to a real person. I actually had to go on the internet to find out where this Bear Creek Township was where they said we had the accident. If you are buying a vehicle, selling one, or trading one in, do not believe the information you are given on their site. Beware of Carfax. You may not be given the correct information.

I spend my money for an inaccurate report. The whole basis of your business is to give car buyers pertinent and reliable information in order to make an informed decision when buying a car. I purchased the car based on your report. After I purchased the car I ran the free VIN report and it contained 5 RECALLS which CARFAX listed NONE and a service call for transmission issue. It's also is NOT on CARFAX. I had to replace the entire transmission within 3 weeks. After spending several thousands of dollars on a new transmission and rental car, CARFAX didn't think that was worthy of a $60 refund. If you going to sell information you need to make sure it's accurate. Furthermore CARFAX is the most expensive VIN check report and the least accurate. I'm very disappointed.

I have a truck with a "clean" title. Carfax reports it as a total loss. In order to submit a protest/complaint their form required me to agree to terms of service that gave up my rights to hold them responsible for errors. It is impossible to talk to them on the phone and the Chat service was a total waste. She just told me to submit a complaint. My experience is that CARFAX is unreputable and unreliable plus they have really bad customer service. I only gave them one star as it is not possible to give no stars.

My vehicle has been meticulously maintained since it was purchased new in 2006. None of that information was reported in the "Carfax". When I sent them the copies of the service records I was told that the dealer that did the maintenance doesn't participate in the "myCARFAX" program therefore they were not authorized to include them in the report.

Went to trade my F-150 and dealer pulls CarFfax and tells me it shows 11900 on a damage report. Damage was in fact 6109 and was only rear fender dent. Fender had to be replaced because it was rippled slightly. No structural damage, all cosmetic. I got the correct information from the insurer and sent it to Carfax to have the damage amended to the correct amount. They actually argued that the report only showed scratches and no major damage even though I had it right in front of me. 2 days worth of e-mails and 'help is on the way" sent to me many times from them we are nowhere.

I bought an expensive used truck in July of 2017 with a clean one owner perfect Carfax. I had some service work done on the truck in August of 2018 and decided I might be considering trading it in for a different Model A year later only to find out that on the Carfax report it showed that there was "damage" to the rear from some unlisted source reported in July 2017 only 3 days after I bought my truck! When discovering this of course I thought it was a mistake but CarFax said no that the company that reported it just began to report these incidents in April of 2018 and so basically I'm out of luck and the value of my truck is less because of this information.

Jan. 2018 ordered one auto report, was charged for six. ($100). Made an email complaint (no phone contact possible) and was refunded the $60. Sept. 2018 ordered another single report and was billed for ($100). Made request and was refunded $60. This all came about because Carfax has you choose a single report but defaults to the most expensive without your knowledge. After putting in my credit card info, they then go to the billing page telling you what they charged to your card.

Carfax is a joke. Seems everyone has the same issue. I bought a truck in September 2017. I recently tried to trade it in and they offered 5k less because "damage" was reported December 2017. I owed the truck and I reported no damage. The truck is perfect. They only deal with people through email. I got their number from using the old school 411. I have contacted the BBB. Hopefully they can help us all out. When I called Carfax number a very, very rude woman answers. She must be embarrassed working for Carfax. I asked to speak to the president Richard Raines. He was available but she asked what's it concerning and she said he will not speak with me. I'm at a 5k loss with Carfax. I see over 600 negative reviews on this company. It would be nice if we can all get together and sue the crap out of them.

I would like to trade in a car. I am the original owner. Carfax claims there have been two prior owners and that the car was impound and a junk title was created 4 years ago. So, according to the two dealers I have spoken with my car is now worth nothing instead of five to six thousand dollars. Carfax only deals with thing electronically therefore I haven't had any contact from them except for this: "Help is on the way! Use this reference number for follow up: #..." It would be nice to get an answer.

Truck got stolen and I got it back and had to have the side mirror replaced. Well nice old Carfax put structural damage on there also. Showed them the insurance report and body shop report that it only had side view mirror damage. Neither of those have structural damage on it. Sent them an email about it takes them a month to get back and they that is not what they need. Then I ask what is it they need to remove it and never hear from them again. Why in the world do car dealers even go off this crap company. Biggest joke ever.

Bought a car from dealer on 3/2017, report generated 3/9/2017, clean title, no accident or damage. 1 year later I try to sell my car, discovered damage on the report, when was the damage? 9/2013... 4 years before the report was generated, funny part the day that they started reporting this kind of information on 7/2017. So, they had the information for 4 years but decided to release after the car was sold by the dealer. Here comes the scam, they hide the info to benefit the dealer, once car shows as sold, they release the information, not to hurt the dealer, I complained and they said information was not available at the time I bought my car, Again by what the reporting say!! ABC news had reported them on 2012 similar complaints. I will contact them also. Very similar behavior when you search customer complaints online.

Nowhere in the purchase page does Carfax tell you their product expires EVEN IF YOU DON'T USE IT! You have to dig deep in their TOS to find that out. Avoid them, no need to pay for this crappy service. Instead, go with a competitor (without naming names) that offers non-expiring reports. This kind of rip-off pay scheme should be taken out of business.

Purchased truck April 6, 2018, 3 hrs. later and 198 miles, had a wreck. Exit ramp domino stop effect and I was last in line and could not stop. My bumper was bent and grill was cracked a bit. Being a new truck I reported on insurance and had OEM only parts replaced. Not a bad wreck at all. Well, several months later, entertained the idea of trading for a smaller truck. Dealership came back with an offer of half what the truck would be worth and said it had a Carfax of "severe accident" against it. After researching into the issue, Carfax took the police report as factual. The officer put "Major damage" on the accident report. I've been back and forth with this now for several weeks. The police report is an opinion of the officer filling out the report and not facts, (it states this on the report). Carfax says if I get the officer to change his report they would change theirs for my truck. Of course that isn't going to happen...

In April 2014 we were in the left turn lane when Jeep in front decided to get out of that lane, put car in reverse and backed into our car which was much lower. It creased the hood, fender, knocked out headlights. The airbags did not deploy, we were not hurt, car was not towed, we finished our errand, drove the car home and drove it 15 miles to certified Mercedes dealer for repairs. I have documentation re: accident from repair shop listing no structural damage. So four years later we are trading this car in on a new car. The Carfax came up reporting structural damage.

CARFAX Vehicle History Report for this 2006 Chrysler Pacifica Limited Platinum: ** indicates 2 owners, but it has only been registered to one couple. It also indicates that a rear-end accident (air-bags NOT deployed) and no damage was noted. This vehicle only registered to one couple since initial purchase; has NEVER BEEN INVOLVED IN AN ACCIDENT!!! And the vehicle remains in the hands of the original lessees/owners.

Ran report on my car June 30th. There was a false claim that "insurance company reported as total loss". I had of $3400 bodywork from me hitting something in the garage. No frame damage. Provided a letter from the insurance company (USAA) with contact information to verify not a total loss and that they never reported anything to Carfax. Weeks later nothing happening and so I spent 3.5 hrs at DMV to get the record to show no loss. Get standard emails - 2 asking for same info, 3rd not acknowledging the attachments I sent. No way to talk to a human on the phone. This is keeping me from selling the car which I need to do for the money. Plus it's the best month to sell a jeep weather wise. This is nuts that one month later and nothing. Does anyone know of an attorney or consumer advocate that can help?

Carfax cost me $7,000 when I traded my 2008 Silverado (60,000) miles for a 2019 Mini Cooper S. If you idiots are gonna report an accident, do it accurately! All you told my dealership was I had been in an accident. I ran into a concrete POST - short one I didn't see. The right front fender took damage - NOTHING else!!! PIGS! Either DON'T report your accident or fix it yourself which I should have done - would've saved $7,000.

I am trying to sell a very expensive car which are hard to sell. I had a prospective buyer, but he informed me that there were errors in the Carfax report and was concerned. I ran a Carfax report when I bought the vehicle and the report was clean. Now the report says that the car is under a dealer consignment and there are errors in the odometer. I have NEVER had the car to a dealer for anything than normal maintenance and have NEVER altered the odometer. I have tried to contact Carfax and they will not return my E-mails. As far as I am concerned Carfax is a scam and will never willingly have any dealings with them again and do not trust their reports.

MY PROBLEM IS THE SAME AS MANY PEOPLE REPORTED SO BEWARE!! CARFAX ARE SCAM ARTISTS!! I can just cut and paste others complaints because my situation is almost IDENTICAL!! I only needed 1 report put on MY car which I want to sell. Same as others, I very clearly clicked the 1 report button for $39.99. Credit card authorization came through at $104.99. Contacted them through website (they curiously have no phone number for consumers) and I tried calling the phone # for Dealers (1-888-788-7715) and was told they can't handle it. It's only for dealers, use live-chat or email option (nobody answers either!!).

They appear to take advantage of electronic "he says, she says". I only needed 1 report on a car we had already decided to buy. Very clearly clicked the 1 report button for $39.99. Credit card authorization came through at $104.99. Contacted them through website (they curiously have no phone number for consumers) and was ignored. Amazingly the charge posted on my account the next day. Nothing ever goes from authorization to post that fast. Sent a second more heated complaint through website and got a "we're on it reply". Disputed the charge through credit card company. Three days out and nothing has happened. Beware! They can say you clicked button you did not click and rip you off for $65 (or more). Will update this post if this resolves. They have already wasted hundreds of dollars of my time.

Their search form requires a zip code and will only show cars near that zip code. I want to search nationwide but cannot do so. Why would you not allow a national search? Very poorly designed website and forms. Other companies are much better.

I purchased an Expedition on 4-16-2018 and on 4-17-2018 an accident shows up on Carfax from 2-26-2018. Almost 2 months AFTER the wreck, and ONE DAY after purchase... Carfax would do NOTHING to resolve. Poor customer service.

I have tried to get the Carfax report corrected for my vehicle without any success. They claim according to their 'source' there was damage to my vehicle and it had to be towed. This never ever happened. This car has never been in any accident or damaged or towed. I tried to tell them this but they kept insisting that their source has reported this. I had Geico issue a letter stating there were no claims filed for that specific date. Carfax's response to that was that not all accidents are reported to the insurance company. I told them to tell me who reported this so that I can follow up with them and try to investigate this apparent incident and that as an owner of this vehicle I have the right to know who incorrectly reported this damage and tow on it. They did not even bother replying after that. After first two emails they stopped responding to my emails altogether.

I am very upset with Carfax, I bought a certified used car in 2016 and was shown a Carfax report saying the car has never been in any accidents, Well I tried to trade that car in last night and found out that 2 months before I bought the car there was frame damage. I was told even when I completely pay this car off I will get nothing for it. I was told in 2016 things were not being reported to Carfax. This accident happened 4/20/2016. I bought it in July and this wasn't reported until July of 2017. So now thanks to Carfax I am stuck with this car no matter what.

CARFAX reported that there was structural damage done to my vehicle from an accident. This is completely false information as there was zero damage to the frame or unibody of my vehicle yet they still incorrectly reported this as an issue with my vehicle. I did not know until last week when it was pointed out to me by someone interested in my car. I have been trying to sell this vehicle for over a month unaware that CARFAX had done this and consequently I have lowered the price of my vehicle by $3k because I was getting very little responses which I blame on CARFAX incorrectly listing damages to my vehicle. I will lose $3k from selling my vehicle which is how much below the value Edmunds and Kelley Blue Book suggests the car is worth based on the features and condition of my vehicle.

I purchased a vehicle from an auction. The auction uses Auto Check. Auto Check reported no fraudulent activity, so they did not announce anything about mileage discrepancy. The National Insurance Crime Bureau (NICB) also listed nothing fraudulent. CARFAX, however, listed mileage rollback fraud. The issue was that whoever did the inspection in January 2016 input the wrong mileage. Anyone with a brain can see that this was a simple human error and nothing fraudulent. Why would anyone roll the odometer forward from 85k miles to 178k miles back to 85k miles? CARFAX notes this as odometer fraud preventing me from selling my vehicle for the fair market price.

I have a car for sale in which was involved in a car vs deer accident. I had a buyer until they pulled the Carfax report that stated the airbag deployed. I contacted my insurance company to ask why this was reported. They pull the claim and told me they hadn't reported that and that they would send me proof that the airbag never deployed. I contact Carfax by email because that's the only way to communicate with them. I was informed that they got their information from a police report. I asked for a copy in which they stated they didn't have and needed me to get a copy and send to them before the correction could be made. They stated that the information from my insurance company wasn't good enough.

I purchased Carfax before I bought a vehicle a few years ago. I ran a number of vehicles through before I found one I was willing to take a chance on. What a mistake. I travelled a long distance for the vehicle and ended up purchasing it. Much to my chagrin, the title had been salvaged in Ohio. The truck purchased by a used car dealer in Michigan who posed as an independent party on Craigslist. The title was not a salvage title in Michigan. The frame was badly rusted.

Out of curiosity I ordered a Carfax report on my 2011 Ford Edge that had numerous service calls on the SYNC system. All that was on the report was routine service calls, no problem calls. I only took that car to one Ford Dealer for all service. How can I trust a Carfax report?

Carfax is a SCAM and they often report FALSE information that will prohibit a consumer from buying/selling a vehicle. I found out over the weekend that Carfax has flagged my current vehicle for potential odometer fraud insinuating that the odometer has been "rolled back". This is completely FALSE and inaccurate. The reality is that they FAIL to keep accurate records and then report inaccuracies as the truth. Furthermore Carfax is NOT an accredited organization.

Carfax has incomplete records. Really the only thing it is good for is some service records and some title transfers that are incomplete. THEY also make assumptions that may not be right, another words just guessing. They should really not do that. It is overpriced for what you get. I think a better way to spend your money would be to hire someone to inspect your vehicle if you're not confident in doing it yourself.

Ok this is a company, like Equifax, which I do not give permission to report on me especially when the report is wrong due to CarFax screw up and accuses me of odometer rollback due to their screw up - I file a complaint their response is to have me fill out the same form I had already filled out. They say in a chat room they will get back in 5 days (of course that is from the date of the 2nd form I filled out). Now it is going on the 7th work day and still no response and I seem to be blocked from the chat room. You are costing me thousands. SO NOW I WILL TRY TO BURY THEM WITH FAXS.

Carfax is a scam company! They print out many, many mistakes and HONESTLY they do not verify the car problems. They just print them without asking if the report is true or not... Use Carfax at your own risk, it is NOT a true report and the scam company CARFAX refuses to correct the problem even if I prove them wrong!!! TOO bad too many people are brainwashed with that crap!

I purchased a 2016 Cadillac Escalade that was one year old on 4/17 with a Carfax report that showed no accidents. Now I go to trade in the auto for a new auto and there was an accident that showed up from 9/16. Carfax will not honor their so called buyback guarantee. When I contacted them they said I should not rely on their report and should have gotten an inspection before the purchase. The car came with a 172 point inspection from Cadillac and they didn't catch it. Carfax has to be one of the biggest SCAMS going. The government should shut them down for misleading the public, they make millions of dollars and really provide false security when using their reports at the time you are spending your hard earned money to purchase a car/truck.

Purchased a "Certified" 2013 BMW 328xi in August 2015 with a clean Carfax report. Went car shopping over the weekend. A Carfax report was pulled from the dealership I originally brought the car from. But guess what an accident from the first owner magically appeared and wasn't recorded by Carfax until 2 years later. So now the value of my car has dropped, I owe more on the car than it's worth. The salesperson at the BMW dealership looked dumbfounded and kinda shrugged his shoulders. This smells like fraud to me. How is it that large businesses are allowed to get away with things like this. Very disappointed in Carfax which now I know is an unreliable source and BMW Gallery in Norwood, MA.

Carfax allows dealers to falsify reports. Purchased a used car from Spreen Honda in Redlands CA with their provided Carfax report. Reported it to Carfax and they do NOTHING about it. Don't ever trust Carfax reports of Spreen Honda in Redlands, CA.

I purchased a 2007 Ford F150 for fair market value from a dealer in my city. The CARFAX provided to me on the date of purchase noted NO TOTAL LOSS REPORT. Four (4) days after I purchase the vehicle, a TOTAL LOSS appeared on the document. But wait... there's more. The date of the TOTAL LOSS was noted to be 9/17/2008. Almost five years before the report was added to the CARFAX. On my original CARFAX report, there is an ACCIDENT NOTED on a specific date, lo and behold, on the most recent CARFAX DOCUMENT, there is a TOTAL LOSS reported on that EXACT SAME DATE. What this says to me is that CARFAX had the information and mistakenly omitted it from the document. Due their negligence, I purchased a total loss vehicle for regular vehicle price. Contacting CARFAX directly has been absolutely no help. No explanation, no apology, and no hint of honoring their buyback guarantee.

While recently searching for a used Ford F-150 I utilized Carfax reporting to check on reported accidents. I paid a price for this service which I thought I could trust. While I did find 1 or 2 useful with reports of accidents, I avoided those vehicles. I opted to purchase a 2006 with a clean accident report from Carfax. It did show an auction purchase, but that wouldn't matter as many vehicles now go through auction and I can accept that.

Several months after my classic Porsche (CA lic. **) had been stolen I bought the Carfax history for the car. It did not show up as stolen in the report, even though I had gone to great length to make sure that the car would be entered into every possible database of stolen cars. Now, 21 months after the theft, I got a message from Carfax saying it is time to renew the registration for that car.

I had contacted Carfax and after weeks of no reply they pull up an old and invalid police report saying my airbags deployed. I wish they knew the economic damage they cause by their recklessness and laziness. I would never do business with them had not every dealership put their blind faith into a company with no regulation other than "We won't change anything if you show us proof or not."

CarFax is the biggest joke around. They report that there is a "damage report" to my car with front end damage. They do not describe damage, they do not tell where in the United States this occurred, and they do not give any way to confirm or deny. When I sent them an email, (because they suck so bad you can only fax or email) they said the info was from a confidential source and could not disclose. What are they the FBI now. CarFax is a sham as most say and if anyone knows how I can sue them for reporting bogus info let me know.

In 2011, I purchased a 2006 Chevy Avalanche from an AutoNation dealer on Sahara in LV, NV. I was shown a Carfax that had come from another dealer but with my truck vin # that showed no issues. 6 years later after many headaches and a lot of money put into my Avalanche to try to keep it running, I went back to the same dealership to trade my Avalanche back in. When they did the appraisal for the trade in for my truck, they told me it was worthless because NOW on the Carfax report, it shows my truck as a "Total Loss"! Carfax reported a Total Loss on my truck 2 years after I made the purchase!!! I had a clean title in hand, DMV registration, and insurance, and all that time I'm driving a worthless truck considered a "Total Loss"! How do I get my compensation? What's next? AutoNation has turned their back saying they did nothing wrong, Carfax is impossible to get a hold of! Yea… "Total Loss" for me!

I purchased a vehicle from a reputable local dealership after being shown a clean Carfax report by the floor representative. The first week of owning the vehicle I began to experience problems with my 2008 Lexus IS 250. Expenses: Price for Vehicle : $ 23,333.00. Dec 31, 2014 battery was bad after first week of purchase - Jan free warranty at Holler. Hood latch assembly would not properly close the hood. - Feb - NA had to rig the car to get it to close by removing under the hood bumper bolts so hood closed into the frame of the vehicle frame past where it was supposed to line up at. Headlight assembly - HID ballast went bad -Mar 800.00. ac Freon leak, oil leaking out of timing chain cover on engine block - Oct 2,000.00. 2015 AC compressor went out because of the AC leak - May 800.00. Water pump failed - July 650.00. Then loose ground would not start 95.00 diagnosis + towing 200.00.

This is the second inaccurate Carfax report I've had to deal with. The first report took me weeks to correct. This had to do with a false odometer report from a dealership. After much effort, I was able to get it deleted and got a fair trade in on my car. The second report was an inaccurate one from the police department, which cannot be changed and the police person I spoke with maintained that their officers are not trained in assessing accurate damage reports. Still Carfax publishes these reports! However, after contacting Carfax, they are willing to include my repair bill next to the inaccurate police report. I've decided to keep this car, since I will never get a fair trade in! Twice I've tried to trade in cars, both times these reports published by Carfax have made my experience a nightmare!

I fell for the Carfax salesman who gave me a special deal for 6 months (which by the way is outrageous cost). Then I send them notice of cancellation by phone and email. I think when a person does no longer want a service a simple call should work. But not with carfax they want to keep you on the hook and act like they never received notice. Frankly Autocheck is more accurate and Carfax is way too costly.

I wish I could give them a zero star review, because that would be kind to them. I am an insurance agent, and have found how bad CARFAX can affect a car's value. One of my clients had a fender bender, and the only damage to his car was the grill was broken. It was replaced with a BRAND NEW Ford OE grill. The current CARFAX report now shows "structural damage" and the car's value has diminished significantly.

I got a 2013 ML350 at this certified dealer and the Carfax showed no accident when they gave it to me. This Monday I went. I ran a Carfax and it’s showing an accident from 2013 by the first owner. I never knew my car was into an accident. I still owe 30,000 and at Prestige they only want to give me 23,000 for it instead of paying me all I have given them due to the fraud. This is not fair and I want my money back.

This service is not what it is advertised to be. The report I received from Carfax did not show any damage to the vehicle we purchased - NONE. We later found out that it had flood damage. But because it was never reported, it did not show up on any reports. This service is only as good as the people reporting damage. As far as I am concerned the service is worthless and does not do the consumer any real service. A complete waste of your money.

Someone backed into the car and not the piece off the bumper. I filed a claim with the insurance company, took it to the body shop. They told me the hood has been fixed and the bumper is put together with zip ties. They can't guarantee the work because the work is so shoddy they won't fix the car. I've only had the car six months. The dealer set up appointment with me for Tuesday and he was a no-show. Carfax was supposed to be clean. What are my options?

My car had it's bumper LIGHTLY TAPPED with NO DAMAGE in my child's school parking lot, NO DAMAGE. The principal called for a police report as it was their standard procedure no matter how minor the damage, even if no damage, the result was my car coming up on a CARFAX report when I went to trade my car in for a new one a year later. The dealership stated that even though my car had NO DAMAGE, just the fact that it has a CARFAX report they dropped the trade-in offer on my car by $3,500!! Just because it came up on CARFAX, with NO DAMAGE! CARFAX is destroying resell and trade values on people's cars even when there is no damage. CARFAX is a terrorist organization out to destroy as many car values and people's lives as possible.

Was trading in my 2005 Chrysler Pacifica. I am the original owner, know everything about this car from day one. Everything was going well, the dealer offered me $4,000 trade in for it. We had the offer sheet in hand, we're making the deal happen. Then they pulled a Carfax report. Imagine my shock when they told me my car was a total loss! I have a clean, clear title, car has NEVER been a total loss! Unfortunately, the dealer couldn't even take my trade at all now. So, we wound up having to buy GAP insurance, finance the extra $4000, plus tax. This has cost me $6,000. Matthew at Carfax who finally reponded to my emailed correction request form basically told me "no," they won't help me, other than to correct the report. Too late, I told him, I am out at least $6,000 because of your error. I expect Carfax to make me whole!

We spent two days looking for a new truck. Found the one we wanted and went in to make the purchase and trade in our current truck. Dealer came back saying that Carfax said it was only worth $1000 because it was reported as a total loss at one time. Problem is that it has never been in an accident! It has been burglarized but not to the extent that it was a total loss. 8 years ago when we were visiting our infant in the NICU, our truck was broken into. They broke a window and stole my husband's stereo. They tried to steal the truck but couldn't. As a result, they messed up the ignition and the truck wouldn't start. The insurance company fixed everything and it was never totaled, not even close! 7 years later we go to sell and because of Carfax's incompetence, the dealer wont give us what it is worth! Carfax is a bunch of **! Beware consumers! Their reports are inaccurate!

I purchased unlimited Carfax reports for 90 days. As I shop online for cars regularly, I thought this was a reputable company to work with. After my 5th purchase, I was unable to pull any additional reports. It seems as though the Unlimited is by car tag only. How many online ads do you see where the tag is clearly visible? In fact, dealerships remove the tags and most individuals cover the plate in their pictures. I believe this is deceptive and hope my poor experience with these guys will provide others a reasonable heads up to avoid the same mistake.

On 3.1.17 I joined Carfax to use for buying a truck, used 1 time and have been unable to log in since. They did take my $69.99 for service provided, have called 5 times for help, no real person to talk to. Would not recommend this service.

I was informed that a potential buyer of my vehicle was informed that there was possible odometer rollback and did not buy the vehicle. I questioned Carfax and they said they made a mistake and they were wrong in their report!

I as well purchased the "unlimited package" only to find out on the next click of the mouse, it was for 5 VIN checks and unlimited license tag checks. I tried to contact them and was unable to get anyone to help. I emailed them and never received a response. I would not have purchased the unlimited if I had known the whole story. This company seems to have a reputation built upon hype and not facts. I will not use them again.

I purchased the BMW 2013 X5 and trusted the car history stating I still have 10-month manufacturer's warranty since the car registered in December, 2017. But I found out the warranty was expired in Feb, 2017 since the car was register in Feb, 2013. In addition, there is recall to the car but the car dealer provided me a no-recall report to be confirmed. So obviously, Carfax did not even verify the information with VIN for the date of the vehicle at all. It cannot be mistaken about the date of the registered date of the car. Where was the car before December 2013 though? I felt very disappointed and am thinking of how to claim for my right to have Carfax to fix their mistake.

I went to trade my Lexus which I purchased as the second owner from original Lexus dealer I was offered $2k less on trade in due to accident from original owner. Interesting on bottom page 2/5 one line one word accident. On top page 3/5 one line one word damage. Then full line with a new record car re-registered 07/05/11, next line 07/02/12 re-registered, next line re-registered 07/07/13 then dealer inventory with next incident registered to new owner!

I've been a long time customer of Carfax. Recently it has become more and more difficult to correct problems on a Carfax. If an independent oil change company reports incorrect data, they can simply state whatever, and it is fact. I pay Carfax for their resources. Independent oil change companies do not. I've purchased units at auto auctions with a clean Carfax, only to get the car back to the dealership and an item has been added that jeopardizes the Carfax. It's becoming a big issue and time constraint! Just sharing my frustrations! Thanks!

I was hoping Carfax would make the car buying process safer and easier by helping me to make a more informed decision about which car to purchase. Instead, I was ripped-off. I paid to be supplied with misinformation. Bad intel. When I asked for a refund, I was told "This account does not qualify for a refund as two or more reports have been ran." This is CARFAX saying "It took you three times to realize you were being fooled, so now we keep your money!" The CARFAX representative that responded was sarcastic and misspelled words.

I was very disappointed when trying to sell my car. The dealer said that Carfax had a report that I had had an accident with the car, with damages. I never had an accident. The report caused me to get less for the value of my car, as they could only go by the Carfax report.

I went to trade my car Friday and learned CARFAX has it listed as having structural damage... I contacted the insurance company and the company that repaired my car after the deer accidents and both have told me they "never" reported anything to CARFAX and that I had no such damage! I contacted CARFAX with all of the information (written) from the 2 places and they responded with "I have submitted your data dispute and research has concluded that all information provided to CARFAX regarding the damage event is correct. So I am unable to remove the record off of the Report." This is BULL!!! Thinking a call to an attorney may be next!

I bought a used 2011 Ford Edge from Ford of Kirkland in January 2016. I was told the price was 17k. After they "discovered" my car had never been in an accident, per Carfax, the price went up to 20k. Unfortunately I did not discover this until after I had signed the paperwork. When I called the salesperson upset he kept emphasizing I had a great, lower mileage, no accident car. Of course fluids leak, transmission has issues engaging, etc. Too bad for me. I just changed insurance companies this month. Guess what? A few months prior to my purchase, my car was in an accident incurring $2700 in damages. Thanks for the CARFAX. What a worthless piece a paper.

Recently obtained a carfax which had completely false information. I contacted them to have the information removed and it was a nightmare. The customer service person Lynsey is a miserable person who likes to torment customers just to make herself feel powerful. She is spiteful, nasty and an outright ugly human being. Bottom line: If you are purchasing a used car the carfax report is useless because it's likely that significant damage was never reported. Additionally information on the report may be false, exaggerated or otherwise misleading. If you own a vehicle Carfax is just an absolute menace that will diminish the value of your property.

This is the same as so many stories here: We purchased a used vehicle a little over 3 years ago from a dealer which included a clean 1-owner Carfax report. We recently started shopping around for something bigger to replace our "one-owner, clean Carfax" car. The first dealer we went to made a reasonable offer on our car, but we couldn't find anything we liked to trade it on. A few months later, we finally found something we liked, but when that dealer valued our trade, they offered us $1000 LESS than Dealer #1 did a few months back - and said that the Carfax report showed out "Accident-Free" car had indeed been in an accident. I still had the original Carfax from when we bought it in the glovebox, so we compared the two - and a month before we went to Dealer #2, Carfax had added an accident to the car's report... FIVE YEARS after it apparently originally happened... Which was YEARS before we bought it.

Purchased a used 2012 Kia Optima EX Turbo for 20K with clean report at time... We paid top dollar for clean used car...now we go to use it for a trade in and they run report. One it says had front impact collision and the mileage at time of accident was now 500 miles less than when we are listed as new owners. Our current trade in value dropped $5K. Went to Kia dealer where I purchased it and they said "Sometimes it takes a couple of months to post." I said "2 years" they said "Well sometimes things happen." When I told them of the drop in resale value he said, "they were just trying to get you to finance more"!!! Scumbags...Not buyer beware but beware of an automobile advertising scam and reporting companies and there is No Government oversight. Oh yeah less regulations make the world more untrustworthy.

I purchased a used MB in September 2015 and the dealer gave me a "clean" CARFAX. I was in an accident in July when another driver pulled in front of me and in processing the claim, I filed a diminished value claim. Car repaired after 3 months and in checking on the DV claim was told by USAA that there was a previous accident. WHAT. They gave me the claim number and date of the accident and guess what... It was not on the CARFAX. So much for the accuracy and reliability of a CARFAX. If you read the small print, they admit that their data may not be reliable. Lesson learned - CARFAX is worthless in determining to purchase a car. I wanted a "clean" unwrecked car. What I got was one that had been damaged prior to my purchase... Defrauded by CARFAX, and unknowingly by the dealer who relied on the veracity of the CARFAX report. BEWARE.

I recently bought a used truck from a reputable dealership in Orange California and have had all my services done through them. I am currently in the market to upgrade my truck and took it into Carmax for an appraisal. When they asked me if the truck has been in an accident I responded "no". When they (carmax) ran the vin through autocheck it came back with two minor accidents reported. I had to take my truck in to get serviced again because of an engine oil leak. I recommend when buying a car, especially first time buyers, DO NOT trust the carfax report. Carfax representative sent me an email stating they use databases that accidents may not be reported to. Autocheck is a database they should implement for better quality reports. I will never trust carfax again.

I'm looking for a car for my son. I purchased the "unlimited search" and quickly found out that unlimited vin search is 5 cars. The unlimited is for plates. At most dealers there isn't a plate and lots of online ads doesn't show you the plate but will list the vin or will gladly give it to you. I went ahead and tried the "unlimited search" using the plate on a pick up that I've owned over a year and a half.... no record. Carfax is a big car fraud!

Prospective private used car buyer paid for a Carfax report. They were given incorrect mileage for that vehicle. Carfax reported the vehicle had 200,000 miles. The exact reading as of this complaint is 101,869, a difference of 98,131. That significant misinformation is now causing problems selling a perfectly good vehicle.

I had a report on my car that was not accurate. Tried to have them fix the problem. The police officer checked the wrong box and said my airbag deployed. It never did. I asked for them to call insurance company and body shop to confirm it was not deployed. They refused. If police report can't change then it stands. They need to be more helpful. It will cost me thousands.

I've been shopping for a car over the internet so I've been regularly using free or inexpensive vehicle history services. I was surprised how thorough they were and their user-interfaces were simple but effective. Today I found a car I want to make an offer on. Because of all the potential pitfalls of buying a car sight-unseen I decided to order a Carfax report to be as thorough as possible, even after being shocked by the the thirty-nine dollar cost. I had expected it to be no more than nineteen dollars, and even then I thought it was too high.

Looking to sell a vehicle, I went to Carfax Canada to buy a one time report for $39.99. I followed all the prompts and clicked on the one time report for what I was led to believe 39.99 Canadian dollars. NOT SO! They sent me an instant receipt for $69.99. Immediately, I contacted "Customer Service" to express my dissatisfaction. I received a condescending reply from what I imagine is a "spin" professional (Someone who turns the truth into what they want you to believe without assuming any responsibility). Carfax offered the refund. I received my Credit Card statement, and to my total surprise, they charged me in US dollars, so my total was $93.21 Canadian. That is a far cry from the $39.99 I was led to believe.

So I was looking for cars and wanna see cars' history with the VIN report from Carfax. At first, I spent 69.99 for the whole package that Carfax claimed to be "UNLIMITED", but later it turned out to be 5 checks with VIN number only. Later, I bought another "UNLIMTED" package (what other options do I have?). Then the funniest part comes, I could not log on to my account, it kept telling me wrong password. I reset the password... no luck... then it leads me to another page of buying the package. Are you ** kidding me? Carfax is the worst...

I purchased a VW Passat for my son in April, 2012. The Carfax report showed no accidents, no damage reported to Carfax. I do understand that Carfax is based upon people reporting to them. I went to sell the car yesterday, August 22, 2016 and when the dealership ran the Carfax it showed the car was a "Total Loss" back in 2009. How can Carfax suddenly have "found new info" on the car AFTER I bought, and before I sold it? Something is seriously wrong here. The dealership yesterday states that this is a serious problem with either Carfax or the dealer. I don't know which. But I just lost $5000 in value because of this problem. Buyer beware. Do NOT buy from small dealerships. Go with the big boys and pay a little more. It's worth it in the long run. Carfax will not help me at all.

I bought a car from a dealer and ran a report with Carfax, which showed a clear history. After six months when I went to sell the same car, it shows car accident record which happened two years back. The record says the accident happened two years back but they updated the record recently (after I bought the vehicle from the dealer). May be a Nexus between dealer and Carfax... and now the dealer blames the Carfax and Carfax -- oh you cannot even contact them... Just a fraud company due to whom I have now huge monetary loss when I sell the vehicle.

I have run the Carfax report prior to purchasing the vehicle on December 17, 2015. After I purchased and registered the vehicle on December 18, 2015 it turned out that the vehicle had Rebuilt status. My purchase decision was based on the report that I ran prior to purchasing the truck. Carfax report failed to show a Branded Title on December 17, 2015 when in fact it was in effect since March 14, 2014. Since then Carfax have been denying my complaint, saying that the status was salvage, but the title was not issued. My vehicle has received Salvage status in March 2014. DMV changed the vehicle title to Salvage.

Carfax has flat out refused & ignored our repeated requests to obtain their legal department's mailing address and telephone number. Additionally, they do not provide the necessary steps, if any, on how to opt out of their report. Repeatedly, we have been met by this generic response by CARFAX: "We do not provide any personal information on the reports. Your name, mailing address or any personal information about yourself would not appear on the report. CARFAX Reports provide valuable information which helps used car buyers and sellers make better decisions and helps to keep safer cars on the public roadways."

I ordered "unlimited" Carfax reports for $55. It was ONLY AFTER I ordered that it was revealed to me that I can only run five Carfax reports by VIN. Unlimited is only by plate number. Well that is silly because most cars for sale do not have a plate anymore. This is clearly a devious and misleading practice by Carfax to con people into buying the unlimited option, then only giving them five reports by VIN. So in reality this is an option for only five reports. Carfax is devious and misleading about what they sell and can't be recommended.

I went to Carfax.com, and tried to run a VIN check. It ran it... and then asked me to place an order for the product, to view the report. The order page had "Unlimited Carfax Reports" (in large, bold font) autoselected... and I ordered that... at which point, large bold words informed me I had unlimited LICENSE plate look-ups... but only FIVE VIN look-ups!! I went back to the original order page and there were a total of three options... 1 Carfax Report (large print, no explanation underneath); 5 Carfax Reports (large print); and the autoselected Unlimited Carfax Reports (large print)... with FINE print underneath, that said, "Unlimited Reports by U.S. License Plate Valid for 60 Days". I consider this EXTREMELY misleading... since the TITLE does not indicate that there is anything different from the other two options--which ARE for VIN look-ups only.

I thought I was purchasing UNLIMITED Carfax for 60 days but after the fifth one I also realized that UNLIMITED applied to license plates NOT VIN number. I wouldn't have purchased it if I had realized that. Which dealer or car seller posts license plate number on internet so I can use it for history report?

I also thought I was purchasing UNLIMITED Carfax for 60 days but only after getting the second one I realized that UNLIMITED applied to license plates NOT VIN. Wouldn't have purchased it if I had realized that.

Purchased a used car from a dealer here Independence. He provided me a Carfax to verify the mileage of 96,000 and an owner history. A few months later I decided to sell the car and get something smaller. The lady that was going to buy the car ran an Autocheck and it showed that car as 122,000 3 years ago in 2013. I contacted the dealer that documented that car as 122,000 on their state inspection when they sold it. Now the dealer that sold me the car refuses to accept responsibility. Carfax did not have any of this information in their report.

We bought our car with a clean title and a clean "Auto Check." Now we can't sell our car because CARFAX is saying it was total loss in 2010 before we bought it. The state revenue department has verified that they have no record of this, and show a history of clean titles for our car. I can't get through to CARFAX to seek resolution on this matter. An auto dealership has turned us down on a trade in because of the erroneous information propagated by CARFAX. I'm seriously considering seeing a lawyer. Why aren't they held accountable for the accuracy of their information if their information can so severely impact consumers? If a bank was pulling crap like this, I'm pretty sure they'd have the Consumer Financial Protection Bureau all in their business!!!

Ran Carfax, paid $10 for information. Carfax showed this vehicle had been in no collisions. This vehicle has been hit, both front and back. When I contacted Carfax about the fraudulent information, I was told they hold no liability other than titles. This company should not report collision information since they don't care to check records and this practice should be outlawed.

Six weeks after that my Porsche was stolen, Carfax has yet to include this fact in its vehicle history report. A Carfax VIN search, therefore, will not protect a buyer from unknowingly acquiring a stolen car. In my case, I ended up paying Carfax $39.99 for incomplete information.

I purchased a used car (Carfax certified) based on Carfax report. After purchase I applied a loan in the bank. They confirmed that there is a structural damage was reported in Autocheck report. The same was not provided in CARFAX. The bank refused to provide the Loan due to structural damage and now I am facing financial issues. Can anybody suggest me how to proceed.

UNLIMITED is in big bold letters. The words "by US license plate" are in small letters, and it does not specify anywhere that running reports by vin# is indeed VERY LIMITED. When you click on the UNLIMITED option, it does not open a window for a more detailed description, so the above words are all you have to go on. Since I bought the unlimited package, I used it liberally, and it wasn't until after I had run my 3rd vehicle that I noticed the caveat that I only had 2 reports remaining. With so many vehicles available at dealerships, the license plate only option is very limited. Deceptive business practices burn bridges with me. I'll use my 2 remaining reports since I already paid for them, but I'm done with Carfax after that.

The unlimited reports package is a scam. You only get 5 checks by VIN. When buying a used car you will find that VIN is provided by sellers, not license plates. There is no unlimited VIN package offered. Stay away. Look into alternatives and competitors.

When my credit card company offered a free Carfax, I took advantage of it and ran it on my car (bought new with 7 miles on it). It claimed it had been in an accident, but had no other info. It hadn't. The paint was fading and my dad (owned a auto body shop) repainted it for me for Christmas. Carfax refused to correct their error.

I sign up for Carfax, we bought a car based on the information provided. We then looked up our car and the information was over a year old on one car and over 2 years old on our other car. We had an accident on one car that didn't show up, new tires, an entertainment systems that was replace 3 times and it only showed up once. I emailed them and they suggest I call the dealer to update the information. I shouldn't have to do that, they said, "Some sources provide us with updates daily while others provide us with updates weekly, bi-weekly, monthly, bi-monthly, etc." My information is 1 and 2 years old. I will never use them to decide if I should buy a car. Outdated information is useless to me.

Bought a car from a used car dealer and I have had nothing but problems ever since. I got a Carfax sheet stating that "If you are not 100% satisfied, we will buy back the car." I sent them an email letting them know that I was not satisfied and got a reply of "Our policy on buyback is if the odometer has been tampered with." This is not what their website reads.

Beware. The unlimited is not unlimited reports by VIN, only by license plate. The ad is kind of misleading if you do not read the entire ad. I see other complaints about the same thing so it is just not me. It is deceptive! Wasted $55.

I signed up for the unlimited Carfax reports within 60 days. I did not notice that only 5 reports were obtainable through a car's VIN number. In shopping for my new car, I quickly used up the 5 reports and was then required to look up reports by license plate number. As all of the cars that I am looking at are through dealers, I don't have license plate numbers, so the service is worthless to me. I realize that I should have read more carefully, but I would like to make other buyers aware so that they don't get caught in this same trap.

Purchased used car in February 2016. It's been a month now and I still haven't been able to drive the car. No tail lights. White smoke pouring out of the back tailpipe pipe all the time. I mentioned the white smoke coming out of a tailpipe day one. Used car lot said that was typical, all cars smoke. Two days later check engine light, came on. Meanwhile, tail light driver side still out. Took it back to use car lot. They said they'd fix the light. They made three attempts and on those three attempts one of the guys at the used car lot was saying that he could fix everything for me, "baby just go out with me" and mentioned a lot of other sexual graphic things. I'm appalled. I'm pissed off and I still don't have a working vehicle and I lost a job over it because I miss so much time.

I used Carfax many years ago when there were few competing options. They had a subscription that allowed for unlimited searches for 30 days. I was happy with it back then. Today, I started car shopping, so I went to the Carfax website and saw they offer only 5 VIN searches for $49.95. That seemed pretty limiting, so I jumped at their offer of UNLIMITED searches for only $5 more! I signed up for the $54.95 subscription. When I logged in to use my subscription for the first time, it said that I have only 5 VIN searches. I thought they made a mistake. It was then that I found that the UNLIMITED searches for using license plate numbers only. That doesn't work at dealers who usually don't have license plates on their cars.

I went to DCH Honda in Paramus, NJ last week to buy a car. I was offered much less for my old car which I wanted to trade in ( less than even than the blue book value,) since they told me they could not verify my mileage. The dealer produced a Carfax that seemed to be saying that my auto mechanic fiddled with the mileage several times. I have been going to my mechanic for a long time and they were recommended to me. Not having confronted a report like this before, I went along and took the lower offering. The report, at the end of the chronological time it covered, did reflect the proper mileage in my car, but the dealer was unmoved.

Carfax intentionally uses deceiving ads with the purpose of making customers fall into their Unlimited Reports trap. The package is only unlimited for by-plate searches (pretty useless if you are online car shopping from car dealers), information they intentionally fail to display correctly. Ok, so you made me fall once Carfax, well done, but now I will never use or recommend your service. These business tactics have no place in the XXI century, they are stupid and end up pissing your customers off and hurting your business.

Carfax has misleading advertisement on their website. You have options to purchase 1 Report for $39.95, 5 Reports for $49.99, or Unlimited Reports for$54.99. Carfax Doesn't say clearly that after 5 reports using the Unlimited Reports subscription that customers can only pull the reports using the car's license plate number NOT the VIN numbers. Car dealers do not use license plates on their cars and most private sellers do not like to give out their license plate number.

I've never written a formal complaint about anything. Unfortunately, this issue gave me such a headache that it needs to be addressed. Carfax misleading advertisement on their website duped me into purchasing a subscription service that fail to deliver its intended purpose. Customers have the option to purchase 1 Report ($39.95), 5 Reports ($49.99), or Unlimited Reports ($54.99). What Carfax fail to make clear is that after they pull 5 reports using the Unlimited Reports subscription, customers can only pull the reports using the car's license plate number NOT the VIN number. The problem with this is that car dealers do not put a license plate on every one of their cars and most private sellers do not like to give out their own license plate number.

I bought a car in 2011. Prior to buying the vehicle I ran a Carfax report. I decided to start looking for a new car. I found out that the car was reported as salvage. I thought surely my Dad and I had checked the Carfax report and that had not been noted. Well I bought the car in 2011 and the salvage was noted in 2013. Carfax is slow to move to figure this out. A dealer offered $500 for a 2005 Acura TL due to it being salvage. The salvage was as a result of it being stolen then returned. So much for being informed with a Carfax report.

Pure and simple, ordered the unlimited package on CarFax over Autocheck and found that unlimited only means 5 VIN reports and unlimited license plate reports. I am attending an auto auction so I am S.O.L. Emailed customer service. Not happy at all.

I just found out today (after pay $59+) that the CarFax "unlimited reports" package only includes five reports. The description says "UNLIMITED REPORTS." Why doesn't it tell the consumer 5 reports only. I am disputing this on my credit card when it arrives and also filing a complaint with the FTC.

The "unlimited reports" package only includes five reports. I've attached a screenshot of the marketing page that duped me into purchasing the unlimited package. The description under the unlimited reports option does not mention anything about a five report limit.

I set up 5 checks for 49.99. I could not even use the system with ease. It rejected my Vin and would not let me move forward to get help OR file complaint at all. I did finally after 30 minutes... find a phone number, but they said it was for computer issues and hung up on me! This is a bogus site- do not use it!

Carfax offers 1, 5 and unlimited search packages. So I purchased the unlimited package knowing that my SUV hunting may require more than 5 checks. Afterwards I find out that I'm only allotted 5 free checks (by VIN) that are included in the "unlimited" package (to use in 60days!). Using VIN is the entire purpose I ordered this for online car shopping!! I feel I was totally misled and would not have spent the money had I known.

Re: Rebuilt Title. I have vehicle with rebuilt title. Vehicle was stolen and recovered undamaged yet your report indicates that the vehicle has been the victim of serious crash/accident which was reason for it being listed as "total loss" when in fact that is not the case. Theft is a total loss just like a severe accident as far as insurance companies are concerned. Since they paid out, they don't care why. Carfax gives no specifics as to the actual history, only the inference of severe damage. If you are going to make such reports available you should at least give source of info and all details concerning Carfax determination. Carfax is not absolute. They simply report others' data and draw conclusions without concern for full accuracy. Cannot display Carfax report in this commentary.

Carfax does not make it clear that you only get 5 VIN checks in the ultimate package. Pure and simple Ripoff. This is an Unfair and Deceptive practice that will be reported to FTC. If they have cheated you, please make a complaint. It doesn't take long and it may help other keep from being ripped off by Carfax... https://www.ftc.gov/... Another problem is that they never provided me a receipt.

I used a Carfax report to gain information related to Ford Windstar I was considering buying. The report clearly states that there were no recalls on the vehicle and that Carfax receives information on safety recalls for "individual vehicles" from Ford. Given the clean bill of health given my car by Carfax and the assumption that if this vehicle had any recalls they would have been noted I bought the vehicle to find out a few weeks later that it was part of a massive recall. Three auto mechanic professionals including the shop foreman at the local dealer judged the car unsafe to drive if repairs weren't made to complete or redo the work originally done as part of a recall.

They offer an unlimited search package. When you try to use it, you find that you have only 5 free checks (by VIN) included in the "unlimited" package. Using VIN is the entire use case for online car shopping. Then you find that they sold you unlimited searches by license plate which is not the same thing and almost completely useless. Misleading sales practice means you pay for something that is of no use.

Carfax may have some value but it is wildly misleading. I have a car that is near showroom, beautiful cosmetically and drives like new. It only has 19K miles. It was in an accident the day after it was purchased. Carfax states that the mileage is probably wrong! OH REALLY? Just how many miles could it have been driven by the next day when it was purchased brand new with 11 miles. The Carfax suggests that the car was totaled as salvage junk. Reason and logic dictates that if a car (or boat or plane) is totaled, then it means that it would cost more to properly repair it than it could possibly be sold for, right? My car looks and drive like new, so how could that be? The model I have must have the right fender replaced/(removed) to install a new battery.

Carfax boldly offers "Unlimited Reports" for one fee, but you'll find out once you've paid that you only get 5 reports by VIN #. The rest are all by license plate #. After those 5 are used up, your only option is to fork over another $54. License plate searches are virtually worthless. Dealers don't have plates on the vehicles and private party sellers act like you're crazy when you call and ask for their plate number. Go with Autocheck.com or some other service.

Carfax.com has misinformed buyers about my 2007 Jeep Wrangler stating it has had 4 owners and frame damage which totally untrue!! I am the first and only owner of this vehicle and there is no frame damage! Carfax.com needs to get their act together!! Carfax.com should get in touch with me to chat...

To my astonishment and insulted, the dealership came back with a Carfax report stating my vehicle was only worth $6,000 for a trade-in value. They stated that Carfax report showed (2) accidents. Yes, this truck has been in (2) incidents. (1) hit a post in a campground and cracked the dually wheel well - taken straight to a dealership and replaced-no other damage was done. (2nd) deer hit straight on the grille/headlight. Again no other damage was done and taken to the dealership for repairs. On the incident with the deer - the radiator/engine/nor the frame was not affected - very minimal damage. Both incidents were repaired by a dealership and has the paperwork to prove it.

October, 2012 I purchased a 2007 Infiniti G35X from a dealership in Lexington, KY. I was in Indiana so the transaction was basically done over the phone. I asked for the VIN# and when received it looked it up on Carfax. The title was clean and it showed clear title "no accidents". I found out that the car originated in New York, then went to New Jersey and was sold via an auction in Pennsylvania. I have not had any "costly" problems with the car - just the usual - new tires, brakes, etc. and it only has 74,000 miles on it now.

In September 2014, I purchased a used 2010 Mazda 6 from Town and Country Auto in Richmond, KY. I did not initially get a CarFax report, but after having multiple red flags with the car that made it appear to have been wrecked, I paid $40 and got a CarFax report. It showed no wrecks, etc. My dad, who is a mechanic, says everything under the front end has been replaced with salvaged parts. When I later tried to get insurance through State Farm, they told me that my car had over $9,800 in damages reported from an accident that happened in 2013.

I was hit by a rolling car and literally tapped by an uninsured motorist. Causing no more than a scratch on my bumper. I went to trade my car in and the salesman told me I was in an accident and my airbags deployed. After disputing that a scratch on the back wouldn't cause my airbags to deploy he offered me $3000 less. I got bumped, and you would never know unless you looked hard. The police and the insurance said it wasn't on their end and didn't know who would have reported it. I got screwed, don't trust Carfax!

Went to the Dealership the other day to purchase a new vehicle and trade in my current vehicle. The salesman came into the room with a CARFAX report showing my vehicle was in a "Disabling Front End" crash on 11/2008. I bought this new. It has never been in such a crash. The dealer offered me $3000 less because of this. I went online and found a way to dispute the report by filling out a form with all my information along with the vehicles information. I received an immediate email stating "Help is on the way! We'll respond to your request soon!" That was three days ago. Today I found a CARFAX chat where you can chat online with a CARFAX agent. After waiting for 10 minutes for an agent to connect I told them about my problem. I was told that they do not handle those cases, that a different department does those and they would get back to me as fast as they can.

Car Fax wanted to upload our inventory for a fee. It was a trial basis, and they were supposed to schedule a meeting to report to us, me as a marketing director, the results. I did not hear from them for over a year when I got an increase on my billing statement for inventory feed. When I called, the rep was very argumentative and told me she could not cancel without an exit interview. This is not only a lack of judgement on the rep, but it also looks bad for any future chance of our renewing.

Inaccurate Carfax info and horrible customer svc.

In the process of purchasing a new car I got reports on my car I am trading which showed that because of an accident my 2010 Volvo XC had a trade-in value of between $12800 and 14000. I was shocked when the car dealer offered me only $9000 because the Carfax Report showed that my air bag had been deployed which was a total fabrication and could have resulted in a $3000 cost to me.

I ran a report on a car that we considered buying and it said it had no accidents reported but the owner told us it had been in 2 accidents that required rebuilding the front and rear of the car. I ran a report on my old car one month after it was totaled. It said that the tile was now Rebuilt and that the car had been seriously damaged in an accident (true) but said that the airbag had deployed (not true). It just doesn't give me any confidence in their data.

I have been trying to find a car in NJ and some didn't have Carfax reports so I decided to Google the VIN numbers and yes, they had been in major accidents in the past and spiffed up like new. Well, I decided to Google ALL of the cars I look at and came upon at least ten in a row that had salvage titles, had been in major accidents and CarFax was reporting them clean. I would suggest that instead of getting suckered out of the $60 for unlimited reports, you just copy paste the VIN number into Google. You will find it much faster that way. Pics included of the pretend Carfax also have to make one wonder who is filling out these Carfax reports since this car was registered and salvaged in TEXAS, not Manahawkin. I smell a dirty rat.

This will be redundant because I've read this same story over and over. I was in the middle of trading in my My 2013 Lexus X5 while purchasing a new car. The salesman came back with a CarFax report showing my car was in an accident. NEVER was my car in an accident. My window was broken while the car was parked in my garage. No other damage at all. After running around town to get documents I showed the dealership documents and photos... They still offered me $6000 less than they previously offered me. They said, "if Carfax says accident no one will buy it". And of course you CANNOT reach Carfax.

For all of you wondering, Carfax gets their information from TxDOT. I have been fighting and searching for 3 days to figure out how they get it and how to get incorrect information changed. When there is an accident, the jurisdiction in which your accident was in sends your crash report to TxDOT. Also, when you have your vehicle serviced; if it is a reputable place they also report your info to TxDOT. TxDOT then turns around and from what I understand SELLS your VIN information to Carfax... So if a person (such as in my case - the police officer) checks the wrong box, makes incorrect assumptions or just plain makes a mistake like humans often do, well then you're screwed. Basically Carfax doesn't check repair receipts or quotes against the crash report to verify if their information is correct before publishing it on such a well used site.

Getting a trade in value from a dealership they said the Carfax report showed an airbag deployment basically making the car worthless to the dealer. As the only owner and driver of the car the airbags have never been deployed and I can not get a response from Carfax to find out how or why they are giving out false information costing me thousands of dollars.

CARFAX offers "UNLIMITED CARFAX REPORTS ONLY $54.99". One would think that this would be unlimited... BUT, the limit is still 5 VIN reports, as with their $49.99 offer and unlimited reports by license plate numbers for 60 days. Who, when shopping for a car, is going to be checking license plate numbers when trying to determine if a car has issues? The wording for this offer is simply misleading, and they know it. CARFAX could be upfront and state that for $54.99 you have 60 days to check 5 VIN numbers and unlimited license plate numbers. I didn't read the fine print until I couldn't do a sixth search. Fool me once, shame on you. There will certainly be no fooling me twice - or anybody in my circle of friends and family.

I rolled my front wheel on a woman's big toe. Was sued for personal injury. Carfax stated I had a car accident, airbags did not open up. That in itself suggest a car accident. Then said I had not done any maintenance to my car. I bring my car in every 5000 miles. They have ruined it for me to sell my car. For over one month they have not pulled the false information. I have a clean record, went to DMV. GEICO wrote them to change info. No luck. No phone number to reach a live person to resolve their lies. My car has never ever had any damage to it.

I paid for a Carfax report and trusted it, yet it was a joke. I purchased a used $50,000 BMW 750ix and found out the car had been wrecked and half of the car was fixed and repainted! I had the chance to buy a car just like it, but felt comfortable that the Carfax report was spot on, but it was not.

Carfax is deceitful. Don't waste your $55 on "UNLIMITED CARFAX REPORTS" searches because they still limit you to only 5 searches using the VIN number. They should tell you before you pay $55 for their "unlimited" plan that the license plate searches do not provide the same information as the VIN searches. They should disclose that the "license plate" searches ONLY reports vehicle maintenance history and mileage but does not report the most important information such as liens and title status WHICH IS THE MAIN REASON WHY ANYONE WOULD USE CARFAX IN THE FIRST PLACE!!!

I have a 2001 MR2 Spyder purchased in 2008. CarFax has my car listed as completely destroyed showing it was in a fire last year and it has been recalled. They reported this to DOL earlier this year and I was unable to purchase tabs or even drive my car. After dealing with DOL and them seeing my car is NOT destroyed, they removed the flag from my title and I was able to purchase tabs to drive my car. Unfortunately, this does not resolve any future issues in the future if I am wanting to sell or trade in the adorable car with less than 40k miles on it.

I bought a car from Toyota of Grapevine (TX). They kept pushing the CarFax report that was clean. I had a minor accident and the body shop guy asks if I knew that 3/4 of the body had been repaired and repainted. I said I have the report and specifically asked if it had been in an accident and the dealer said no and it's not on the report. I have made several complaints about the dealer and CarFax even to the local Chamber of Commerce. HOW CAN CARFAX MISS SUCH A HUGE ACCIDENT???? By the way I have HARD evidence now as the repaint job is peeling in a couple places. I even bought a second report a year later to see if it showed up then but it did not. CarFax is guilty of at least false advertising and I will join a class action lawsuit against them and Toyota of Grapevine, TX.

I went to trade my Lexus in for a lower payment vehicle as things are slowing down in the Permian Basin. Well, when the salesman came back to discuss the trade-in value it was almost 6K less than what the value which of course made it less than what I owed on it - all because when I traded insurance companies my old insurance company told my new that I'd had a wreck in 2012! I didn't even own that vehicle in 2012. The vehicle I DID wreck was a rental & it was totaled. So, there was absolutely no way the two cars were the same vehicle. There is no recourse and CarFax will not listen to reason when I tell them to look back to 2014 when I bought the car; the CarFax was COMPLETELY CLEAR. I have to keep my Lexus because I know it's worth & am not going to eat 6K. I am NOT happy with CarFax or my new insurance company at all.

I went to trade my car in to a dealer. The car is in excellent shape and worth around $10,000. They ran a Carfax report that came back with 13 accident reports on it including a roll over accident and hitting an animal. The Dealer would not offer a penny for trade in. The car has never been in an accident and I have not even a speeding ticket in 40 plus years of driving. A complete bogus report that has consequences. This report discredits this practice of using Carfax as a valid report.

Am in the process of sell my vehicle. Was getting several inquiries as to how many owners it had and service it has had. Thought I would spend the money and have a CarFax report available to show prospective buyers as I thought this would help. Got the report back and it was a total waste of money. It reported only two owners when in fact I know it has had at least three, maybe more, showed the mileage all over the map then proceeded to say there was mileage inconsistencies. Did not show many of the services that I've done on the vehicle. Was unable to use it at all as most of the information on it was false. Have asked for my money back and am waiting for a reply. Total waste of money!

Purchased my truck when it was brand new back in 2005. 10 years pass and I decide to sell it. Got my truck ready to sell and placed an ad in auto trader. Was contacted by someone who told me I was crazy to sell a vehicle that was declared a total loss for the price I was asking. The only problem is that my vehicle has NEVER been declared a total loss. This person showed me their copy of a Carfax report. I still didn't believe them. So I purchased a Carfax report. Sure enough. They list my truck as being a total loss in 3/2006, 1 year after I purchased it.

Carfax said the only service record was a "new battery purchased through Pep Boys." Reality was the car had service records from the dealer which were never disclosed. I went on the Carfax report and I pray I am not going to be sorry. While those issues were under the warranty, they should have been reported, I would think.

I am planning to buy an old Mercedes from a private seller. To cover my bases, I had the car examined by a trusted mechanic, took it for a drive on two different dates and -- finally -- ordered a Carfax report. What I found was shocking. This Mercedes has about 90,000 miles on it... but Carfax said it has 177,399 miles. I was blown away. There was no record of the odometer being messed with, but the numbers were appallingly different. I notified the seller and spent the rest of the afternoon trying to determine how Carfax collects mileage information. I'm a journalist and a skilled researcher, but I never could find an answer.

My husband had an accident in Cumberland, MD on 8/23/12. When the comments were submitted to Carfax "someone" added "Airbag deployed" to our collision loss. This did not happen. There is no indication on our work order of any such loss or charge for it. Now when I'm trying to sell my car this is affecting my trade in value. Who submitted this report??? No phone number/contact or any knowledge of the above FALSE information.

3 years ago I purchased a vehicle - Honda CRV from a local dealer in Broward County - Pompano Beach. On 3/17/2012 they gave us a clean carfax, then 3 years later we go to trade in the CRV at Rick Case Honda in Davie, FL. The CRV was appraised at half the normal cost. They had told us that the Car Fax report has a "Total Loss" against it and it would only be worth $4000.00 dollars. They had also explained that there is a sticker on the right side passenger side of the CRV that tells them that the vehicle has been in a major accident. "Like the entire rear end of the vehicle", then we were told to take it to Carfax to get an appraisal. They came back with an offer of $6500.00 dollars. We contact Carfax via email got some response back but nothing conclusive... They push it up the ladder to the "Consumer Relation Department" and we got nothing.

I bought the CarFax Unlimited 60-day package because I am searching through my web sites, and local/distant car dealers for a particular make of used car. After running FIVE VIN reports through them, I get a message saying that I have used-up all of my VIN report allowance. I had no idea that my "Unlimited" package was in-fact VERY LIMITED to FIVE VIN searches.

The Carfax website shows several options to purchase their services. One option is an Unlimited Carfax reports option for several months. After I ran 5 reports using vehicle VIN numbers, the subscription stopped and said my limit was exceeded and the remaining reports must be based on the vehicle license plate tag numbers. Most vehicles for sale do not have license plate tag numbers. This is a scam. I was deceived.

I purchased a car 2 years ago with a clean Carfax and now, 2 years later, it says it has 2 accidents reported. One accident 1 year before I purchased it and one accident in my possession. I have never had any accidents and it also says there has only been 1 owner and I purchased it used. I went to sell it and it took the value from 20,000 down to 16,000. This is such bull because the dealership won't do anything about it because they say Carfax takes awhile to report things some times so it probably just wasn't reported yet when I bought it. And as far as the accident in my possession, it just says front side impact. I have never had a scratch on the car.

I have owned 4 different cars in the past 3 years. Two of which I traded in to a dealer. One of the cars had major front end damage because a log fell off a truck and we couldn't avoid hitting it. The other had the engine go out, blown head gasket and my son didn't think to stop until the engine seized. I did the work on both vehicles, I used to do it for a living and nothing is going to show up on any report on the vehicles. This is a SCAM, plain and simple.

I purchased a vehicle for $10,000 from a dealer. I was shown the Carfax, and it showed 0 accidents. Well now that I went to trade it in, they ran an auto-check on it and it showed 3 accidents with airbags deployed. Do not use Carfax, it's worthless.

I purchased a 2006 Mercedes in 2009. It showed that the car was clean. I pull the report a few years later and showed it was stolen. I had an accident with the car and when I sold it last year it showed no accident. I was honest and told the buyer it had one. Also purchased a 2012 Audi and showed no damage and there is paint work on the back end of the car. CarFax is a joke.

I have found that my minor fender bender in 2008 also says I was sideswiped which never happened. In 2013, I had my rear bumper replaced and lo and behold, up popped the sideswipe again. Neither time was there any major damage.

My brand new car got scratch by another car pulling out of a parking spot, so we got a new door thinking that everything was ok. A few months later I got a Carfax report that says that my car was in an accident and it has structural damage; therefore, lower my car values to almost nothing. When I contacted the inspector, the mechanics, my insurance, all of them told me they did not report structural damage to Carfax. When I contacted Carfax they told me if I send them a copy of my repair estimate they would show me where it says that my car has structural damage, but according the Acura service itself where I got my car check my car chassis is pristine. Apparently Carfax don't need proof and doesn’t matter with them.

Last week I was considering trading cars. To my astonishment, the dealer came back with the CARFAX report on my Acura with an accident. "Unreported" to CARFAX, but regardless, they say it likely occurred last Oct or Nov (Don't they know for sure?). So while I'm not looking to trade cars now, I have protested this with CARFAX, and after data research on their part, they say their records are correct, they will not remove the accident, and will provide no more details on the accident. I even sent them a sworn Affidavit that the car had not been in an accident.

Unlimited is only 5 reports by VIN. The rest is license plates. Useless. Reading the reviews. Not sure I'll ever trust Carfax again. Waste of money.

I purchased a 1995 Porsche 911 after obtaining a Carfax report which showed there was no wrecks on the car. Two yrs later when I went to sell the car the new Carfax stated there was a wreck 17 yrs earlier. Carfax will not give us the vendor who all of a sudden place this on the report. How can 1 defend oneself against the unknown? Such a scam.

I purchased unlimited report for 60 days before realizing that it meant only for plate numbers not VIN numbers. I could use it for five VIN number reports only at approximately $11.00 a report. I deeply resent the trick and I am sure that I will not use the Carfax again.

My wife and I went in to trade our 2007 Scion TC at Capitol Hyundai as part of a new car deal on a 2015 Sonata. The Scion only had 74,000 miles on it and according to Kelley Blue Book was worth $7033.00. When the dealership ran the Carfax report it showed one accident, which cut the value of the car by half according to their system. I had the Kelley Blue Book print-out from home and had brought it with me to show the dealership. The Scion had been a very minor collision. My wife accidentally pulled up too close to an automatic gate which opened outwards, (unknown to her), and poked a hole in the front fascia of this vehicle.

I bought a Jeep Compass in Sept 2014, the carfax was perfectly clean. Today I pulled out a new one to sell the car and accident in January 2014 showed up. What?? I spent a long time researching the car before buying and making sure I was getting a clean car and now I get "Accident reported". Carfax began reporting this information on April 2015. Should the dealership be held accountable for not disclosing this info? Obviously the car is worth way less now.

I purchased my Nissan Altima from the dealer with 9 miles showing on the odometer and that is what shows on the title. At about 10,000 miles, I had some problems with the power steering pump. The dealer told me it was not under warranty (I purchased a 70,000 mile extended warranty at purchase) because the car had been in a major accident. I was shocked. I ordered a Carfax report and it showed a major accident with structural damage had occurred in another state at about 2,500 miles, and I had never been out of state with the car and I have never been in an accident with the car.

Got charged double for a report on a 2012 Ford Fusion and no way to get a hold of company. Put it on my MasterCard. Got charged 39.99 twice for one report.

I purchased a used car (2009) from a reputable car dealer in 2012, and received a car fax prior to deciding on purchasing this car. I checked the value of the used car prior to purchasing it. There was no history of a salvaged title nor the car being totaled in an accident in New Mexico or anywhere else. Two weeks ago, my husband went to a new car dealer to inquire about purchasing a new car and what the trade in value of my car was.

It appears, Carfax thinks that they have a right to put whatever they want on Carfax report without proper research. They do not even want to provide all the details on the report. They somehow provide how much more or less you should pay for a car based on the information in the report. Well if report is not complete or accurate in the first place, how will estimate for car's worth will be correct.

I wish I had read all of the reviews here before making my purchase with Carfax. They compare the price of 1 report, vs 5 reports, vs unlimited reports for a few dollars more (image attached). It turns out, you only get unlimited lookups by license plates. As most people will tell you, that is worthless when trying to buy a used car. If you are checking dealers, there will be no license plate. If you're trying to buy from an individual, they almost always obscure the plate or remove it so that no one will have personal info about them.

Carfax sells a five (5) report package for 49.95, & an "unlimited" report package for 54.95. The fact that the "unlimited" package is limited to five (5) VIN generated reports is not well displayed. All other reports must be accessed from the vehicle license tag. You can find the information if you do a very thorough search, but it's not as obvious as the "unlimited" add. Since dealers don't put tags on vehicles the "unlimited" package is mostly a waste of $5. It seems a little picky to me since the information is already in their database. Why not just make the package "unlimited"? Anyway, since I've paid my $5 I have 60 days to pull Carfax reports. Normally I'd stop when I purchase a vehicle, but since Carfax feels it ok to fool me I guess I'll just pull 60 days of random reports so I feel like I got my $5 value. Maybe all of us should do that..............

So I decide to trade in my 2008 Tahoe and the dealer will not give me the 19900$ for it after we agreed due to the fact a CARFAX REPORT SAY IT HAS SIDE IMPACT DAMAGE. We have owned this vehicle for 7 yrs and the only damage was done when a driver going the opposite direction drifted to our lane and our mirrors hit. He said he would pay for the mirror and that was that. Well apparently not, the mirror was 500$ (on a LTZ Tahoe) and I am assuming that he filed it on his insurance after the fact. Now that doesn't bother me as much as they untruthfully report it as a side impact crash, which costs me the appraisal of 19900$ down to 17000$. This is completely BULL.

I went to trade my 2006 Mazda 3, with 45,543 miles. Serviced at the same dealership in Glendale, CA, on time from day one. I got a call from the Internet Sales Manager that Carfax had posted an, ACCIDENT/DAMAGE-- AIRBAG DEPLOYED. NEVER HAPPENED!!! I was involved in July 2014, at the front end of a serious multi-car accident. I was told by the arriving officer to move the car forward, nothing much more than a small brush on the bumper--license plate wasn't even bent.

I just purchased a used car April 13, 2015. I received the Carfax report prior to the purchase that stated the there was a repair done on the car. December 2014 (rotors were replaced). I immediately took the vehicle to my mechanic to check it out and he tells me that the "rotors are bad and need to be replaced!" Really? In a little more than 4 months the rotors went bad and the vehicle was sitting on the car lot! Where do I go to find out if the dealer is liable for the proposed repairs since it was on the CARFAX report! I only have 2 days to return this vehicle. Anyone know what I should do? Help please!

First Carfax reported my Porsche Carrera 911 had a salvaged title. It did NOT. I had my ONE AND ONLY CLEAN TITLE IN HAND. I contacted DMV. DMV said internally DMV mismarked paperwork and a title... though before the title was ever sent to me DMV fixed it and sent me only one title which is the clean title I have. I then had to battle it out with Carfax as they "looked into it" as the Carfax said my car was "Salvaged." So, I wanted to sell my car and could not due to the "Salvaged" title by Carfax. Again, even though I had a clean title in hand.

DO NOT PURCHASE CARFAX Unlimited Reports. The CARFAX website is misleading at best and pure deception at worst. Unlimited in bold on the selection right after the 1 and 5 VIN search options DOES NOT give you unlimited VIN searches, only unlimited plate searches which is absolutely pointless for anybody searching smaller dealer lots or even large dealers after hours and weekends. CARFAX at one time years ago did have an unlimited VIN search option and I had used it. Now they deceive you into purchasing an essentially worthless product for $55. I mean really, 5 VIN searches when you're looking for a car. Ridiculous. I have complained to CARFAX and demanded a refund or unlimited VIN searches. I will also write complaints to the BBB and the Texas Attorney General's office for what are deceptive trade practices.

I bought a car in 2007, relying on the Carfax report based on their claims for accuracy & thoroughness and based on their buy-back guarantee should their report be inaccurate. In 2009, they started reporting an accident that supposedly occurred in 1998. They had 9 years to collect info for my report but failed (assuming its even accurate).

I'm looking for a good quality used car. So I signed up for Carfax 60 days of unlimited carfax reports, for $54.99. When I started using it, it stated I only have 5 free reports. The unlimited portion was for running license plates, which only gives the year/vin# to which that plate is assigned. WHAT GOOD DOES THAT DO ME AS A CONSUMER LOOKING FOR A HISTORY REPORT OF THE CAR?? I emailed their customer service, and have not heard back. Never again will I use carfax.

Tried to trade in my SUV that I bought in 2011, only to find out a total loss mysteriously appeared on Carfax in 2012. Now the accident was reported in 2010 before I purchased the SUV. Carfax somehow decides it wants to wait 2 years later to show it in their records. Because of Carfax I'm stuck with this SUV that I don't want!

I went to buy a Mazdaspeed 3. I have wanted the car for a long time. I was excited to find a 2013 model with only 8,600 miles on it and in stock condition at a fair price. The CARFAX was clean in all areas. I drove the car for 2 months totaling less than 3,000 miles and the CEL came on and the car lost power. I called Mazda customer service and they began to tell me the Powertrain Warranty on that VIN was branded. That basically means a Mazda dealer said at one point there modifications done to the car that caused a mechanical failure so they would no longer warranty anything on the Powertrain. Supposedly this was done at a dealership in Illinois. The CARFAX doesn't even show the car ever being in Illinois.

Everyone should be aware that the "Unlimited CarFax Reports" actually has no benefit to those shopping at Dealers... they still only "give" you 5 searches, but charge you an extra 10% so you can do unlimited License Plate searches. (This does nothing for the customer like me, and when I complained to them they basically just said they could not refund because I used more than three searches!!!) I went from an Advocate to Disgruntled in one day over this issue. So... read ALL the really fine print. I feel this "Deal" is deliberately misleading and want to warn as many as possible about this practice. I am challenging via Fraud Protection Program.

Carfax has my truck as having a accident with airbags deployed, caught fire, rolled over, in the same month the vehicle was purchased new in 2006. Clearly wrong information, now I can't even sell it, let alone try to trade it in, which is what I tried to do when I found out this information. Filed two claims with Carfax and they will not contact me back. Even if they do, from what I read it will be impossible for them to change this wrong information they have. I don't understand why dealers continue to use this company.

2014 Chrysler 200 - My daughter bought the car and has tried to resell it now for 8 months. CARFAX has a 'red' alert claiming mileage problems. I have the Michigan Sec. of State certified actual miles title 15305. CARFAX false data is killing daughter's ability to sell car with erroneous data! There is no access to get this cleared up! This is borderline criminal!

I went in to trade in my 2012 Audi A3 S Line with only 22,000 miles. Carfax is reporting frame damage. I ran into a coyote that damaged my front bumper - mind you it's plastic. The bumper was replaced and a fog light. The total cost of the repairs was $2,200.00. My car was repaired at a certified Audi dealership. I spoke with my insurance company and they say this was never reported neither did the repair shop. I have the invoices. I disputed it with Carfax and they said they are showing a screw that was $30.00 was replaced near the frame therefore it falls under structural frame damage bracket. No dealer will touch my car. My $34,000 vehicle in excellent condition is now worth $4,000. I think a class action law suit against Carfax needs to be initiated.

Carfax has reported airbag deployment as a result of an accident a few years back. Dealer reports because of this car is considered a salvage. (Not sure presently how accurate this is) None the less, it is lowering my trade value by about 5-7k. I have contacted Carfax via online form. No live person. Someone mentioned class action law suit which I am seriously considering. This is very shady. Carfax is directly responsible for people losing dollar amounts based on erroneous information they provide to dealers and people who rely on said report. If they argue that the information was incorrectly reported to them, it has to be argued and proven that the burden relies on Carfax to validate the information (as someone mentioned it could have been a typo) before including it on a report.

BEWARE - Do NOT purchase a Carfax "unlimited" report plan like I did thinking it was really and truly "unlimited". It is VERY LIMITED as you only get 5 reports generated by a VIN. That is not made clear when ordering the "unlimited" plan or I would NEVER have purchased any reports from Carfax. Their single report pricing is outrageous ($39.99 per report), and I was not interested in the 5 report plan ($49.99) either. It was only because I thought I was getting the ability to run unlimited reports for the different cars I am considering buying that I thought the "unlimited" plan ($54.99) might be a good value even though still expensive.

I'm furious right now! I bought 5 CARFAXs while searching for a car for my son in July of 2014 and only used one during that car search. Now, in February of 2015 I attempt to get a CARFAX for a second car I am looking to purchase for myself and I come to find out that I cannot access my account to redeem a second CARFAX. I try to find a phone number to car customer service and can find nothing on their website! Only a form to fill out forcing me to wait on them to respond. Then I start to read the fine print and come to realize I was deceived simply because nowhere in the front page sales pitch on the website did I see anything saying this:

Although we were rear ended , through no fault of our own, the car fax details are wrong. Moderate damage to trunk which was repaired. NO airbag deployed because it was only the back of our car that was struck. Misleading because it leads the person to believe we were the ones that hit another car from the front when in fact we were hit in the back. Cosmetic damage only. No one can tell it was ever in an accident and it does not affect the function of vehicle in any way. $2700 value knocked off my trade in value even though the car is in perfect condition!

If you don't read the agreement carefully, you'll spend $54.99 for "unlimited" used car reports. What you actually get is five based on the VIN. The rest of the "unlimited" reports are based on a license plate. Guess what? Cars at a dealer don't have a license plate. Ripoff!

Recently tried to sell an Acura Rsx to a local dealership as a trade in. When the deal was being made the Carfax for my vehicle was viewed and that's when we noticed that Carfax had claimed my car to be a total loss. This was discovered in February 2015. The total loss report was dated back in 2012. The car is clearly in excellent condition, no damage whatsoever along with a Clear Texas Title in hand as hard evidence. When purchasing this car as a third owner in 2013, this report was NOT shown. How does a 2012 report show up in 2015??? Because of this report I have not been able to sell the car. I’ve contacted CARFAX via the "request report investigation" on their website THREE TIMES. I have NOT been contacted nor even acknowledged and have been struggling with this problem. DO NOT USE CARFAX ANYMORE. THIS ISSUE IS VERY COMMON AMONG OTHERS AND CARFAX NOW PROVIDES LITTLE TO NO CUSTOMER SERVICE AND IS EVIDENTLY FALLING APART.

My wife swerved to miss a dog and hit a mailbox in our 2013 Prius. Minor damage. Carfax reported undrive-able and airbags deployed. I have accident report from state police report from insurance adjuster and repair records from body shop. This happened 9/26/13. Still unable to get the Carfax corrected. The airbags never deployed - now my car isn't worth anything on trade. Thanks Carfax, you suck. Any ideas on how to get this fixed? I would be happy to join in a class action lawsuit against Carfax.

My truck was involved in a non moving accident, repaired by a certified dealership and the repair manifest confirms that there is no frame damage as does the shop foreman. Carfax report shows frame damage & they will not remove it even after receiving the repair detail. They are arrogant, secretive & shortly, on the end of a $20,000 judgement.

I am now retired and the report on a fire damage alleged happened on my car on 11/14/11 is affecting seriously the value of my car. I need to clear this report so I can afford my next car. My daughter who hand me down her car, does not recall the fire happening.

Ok first off I had my local ford dealer in 2011 look for a used mustang gt for me. After a few weeks he found one, a 2002 mustang gt on another dealer's lot. Had the car shipped to this dealership and I purchased it. At the time Carfax showed a mileage discrepancy due to some sloppy paper work between transfer from dealerships. My dealer noticed that all records indicated up to purchase at dealership in Langhorne PA stated odometer was 59000 miles, car shipped to chapman ford and titled at 99000 miles. So when I bought it at Whitmoyer's who had it brought from Chapman, he sent a report to pa dmv and the title came back with correct mileage 59,000.