Carfax

I just got my truck out of the mechanic like 3 days ago. Running smooth. When I was driving to Carfax my husband and I were like wow, it’s running really smooth. Tell me why??? When we got it back drove back home because they offered us 1,000. It was making a funky sound. I really do think they did something to my truck. Oh and by the way they tried to say that the car had a accident in 2009. BS!

Accident was very minor... Someone clipped/tweaked the external hinge of my 2014 Ram Promaster's rear door. I filed an insurance claim. The insurance co. gave me a check for $675.00 to replace the hinge. Took the van to a dealer recently, contemplating a trade. Dealer runs a CarFax report which indicates "Major front/side/rear damage"! I showed the dealer the hinge, but he still refused to believe me, and declined my trade. CarFax is nothing but inaccurate, unreliable information. Where is the class-action lawsuit?

Carfax information is not always correct. They said our vehicle had a serious accident in 2005. Because of their inaccurate information our trade in value went down to $500.00. When we tried to correct the error Carfax was of no help and we had to go out and try to find out where they got their information from. They do not have a phone number so you can not talk to a real person. I actually had to go on the internet to find out where this Bear Creek Township was where they said we had the accident. If you are buying a vehicle, selling one, or trading one in, do not believe the information you are given on their site. Beware of Carfax. You may not be given the correct information.

I spend my money for an inaccurate report. The whole basis of your business is to give car buyers pertinent and reliable information in order to make an informed decision when buying a car. I purchased the car based on your report. After I purchased the car I ran the free VIN report and it contained 5 RECALLS which CARFAX listed NONE and a service call for transmission issue. It's also is NOT on CARFAX. I had to replace the entire transmission within 3 weeks. After spending several thousands of dollars on a new transmission and rental car, CARFAX didn't think that was worthy of a $60 refund. If you going to sell information you need to make sure it's accurate. Furthermore CARFAX is the most expensive VIN check report and the least accurate. I'm very disappointed.

I have a truck with a "clean" title. Carfax reports it as a total loss. In order to submit a protest/complaint their form required me to agree to terms of service that gave up my rights to hold them responsible for errors. It is impossible to talk to them on the phone and the Chat service was a total waste. She just told me to submit a complaint. My experience is that CARFAX is unreputable and unreliable plus they have really bad customer service. I only gave them one star as it is not possible to give no stars.

My vehicle has been meticulously maintained since it was purchased new in 2006. None of that information was reported in the "Carfax". When I sent them the copies of the service records I was told that the dealer that did the maintenance doesn't participate in the "myCARFAX" program therefore they were not authorized to include them in the report.

Went to trade my F-150 and dealer pulls CarFfax and tells me it shows 11900 on a damage report. Damage was in fact 6109 and was only rear fender dent. Fender had to be replaced because it was rippled slightly. No structural damage, all cosmetic. I got the correct information from the insurer and sent it to Carfax to have the damage amended to the correct amount. They actually argued that the report only showed scratches and no major damage even though I had it right in front of me. 2 days worth of e-mails and 'help is on the way" sent to me many times from them we are nowhere.

I bought an expensive used truck in July of 2017 with a clean one owner perfect Carfax. I had some service work done on the truck in August of 2018 and decided I might be considering trading it in for a different Model A year later only to find out that on the Carfax report it showed that there was "damage" to the rear from some unlisted source reported in July 2017 only 3 days after I bought my truck! When discovering this of course I thought it was a mistake but CarFax said no that the company that reported it just began to report these incidents in April of 2018 and so basically I'm out of luck and the value of my truck is less because of this information.

Jan. 2018 ordered one auto report, was charged for six. ($100). Made an email complaint (no phone contact possible) and was refunded the $60. Sept. 2018 ordered another single report and was billed for ($100). Made request and was refunded $60. This all came about because Carfax has you choose a single report but defaults to the most expensive without your knowledge. After putting in my credit card info, they then go to the billing page telling you what they charged to your card.

Carfax is a joke. Seems everyone has the same issue. I bought a truck in September 2017. I recently tried to trade it in and they offered 5k less because "damage" was reported December 2017. I owed the truck and I reported no damage. The truck is perfect. They only deal with people through email. I got their number from using the old school 411. I have contacted the BBB. Hopefully they can help us all out. When I called Carfax number a very, very rude woman answers. She must be embarrassed working for Carfax. I asked to speak to the president Richard Raines. He was available but she asked what's it concerning and she said he will not speak with me. I'm at a 5k loss with Carfax. I see over 600 negative reviews on this company. It would be nice if we can all get together and sue the crap out of them.

I would like to trade in a car. I am the original owner. Carfax claims there have been two prior owners and that the car was impound and a junk title was created 4 years ago. So, according to the two dealers I have spoken with my car is now worth nothing instead of five to six thousand dollars. Carfax only deals with thing electronically therefore I haven't had any contact from them except for this: "Help is on the way! Use this reference number for follow up: #..." It would be nice to get an answer.

Truck got stolen and I got it back and had to have the side mirror replaced. Well nice old Carfax put structural damage on there also. Showed them the insurance report and body shop report that it only had side view mirror damage. Neither of those have structural damage on it. Sent them an email about it takes them a month to get back and they that is not what they need. Then I ask what is it they need to remove it and never hear from them again. Why in the world do car dealers even go off this crap company. Biggest joke ever.

Bought a car from dealer on 3/2017, report generated 3/9/2017, clean title, no accident or damage. 1 year later I try to sell my car, discovered damage on the report, when was the damage? 9/2013... 4 years before the report was generated, funny part the day that they started reporting this kind of information on 7/2017. So, they had the information for 4 years but decided to release after the car was sold by the dealer. Here comes the scam, they hide the info to benefit the dealer, once car shows as sold, they release the information, not to hurt the dealer, I complained and they said information was not available at the time I bought my car, Again by what the reporting say!! ABC news had reported them on 2012 similar complaints. I will contact them also. Very similar behavior when you search customer complaints online.

Nowhere in the purchase page does Carfax tell you their product expires EVEN IF YOU DON'T USE IT! You have to dig deep in their TOS to find that out. Avoid them, no need to pay for this crappy service. Instead, go with a competitor (without naming names) that offers non-expiring reports. This kind of rip-off pay scheme should be taken out of business.

Purchased truck April 6, 2018, 3 hrs. later and 198 miles, had a wreck. Exit ramp domino stop effect and I was last in line and could not stop. My bumper was bent and grill was cracked a bit. Being a new truck I reported on insurance and had OEM only parts replaced. Not a bad wreck at all. Well, several months later, entertained the idea of trading for a smaller truck. Dealership came back with an offer of half what the truck would be worth and said it had a Carfax of "severe accident" against it. After researching into the issue, Carfax took the police report as factual. The officer put "Major damage" on the accident report. I've been back and forth with this now for several weeks. The police report is an opinion of the officer filling out the report and not facts, (it states this on the report). Carfax says if I get the officer to change his report they would change theirs for my truck. Of course that isn't going to happen...

In April 2014 we were in the left turn lane when Jeep in front decided to get out of that lane, put car in reverse and backed into our car which was much lower. It creased the hood, fender, knocked out headlights. The airbags did not deploy, we were not hurt, car was not towed, we finished our errand, drove the car home and drove it 15 miles to certified Mercedes dealer for repairs. I have documentation re: accident from repair shop listing no structural damage. So four years later we are trading this car in on a new car. The Carfax came up reporting structural damage.

CARFAX Vehicle History Report for this 2006 Chrysler Pacifica Limited Platinum: ** indicates 2 owners, but it has only been registered to one couple. It also indicates that a rear-end accident (air-bags NOT deployed) and no damage was noted. This vehicle only registered to one couple since initial purchase; has NEVER BEEN INVOLVED IN AN ACCIDENT!!! And the vehicle remains in the hands of the original lessees/owners.

Ran report on my car June 30th. There was a false claim that "insurance company reported as total loss". I had of $3400 bodywork from me hitting something in the garage. No frame damage. Provided a letter from the insurance company (USAA) with contact information to verify not a total loss and that they never reported anything to Carfax. Weeks later nothing happening and so I spent 3.5 hrs at DMV to get the record to show no loss. Get standard emails - 2 asking for same info, 3rd not acknowledging the attachments I sent. No way to talk to a human on the phone. This is keeping me from selling the car which I need to do for the money. Plus it's the best month to sell a jeep weather wise. This is nuts that one month later and nothing. Does anyone know of an attorney or consumer advocate that can help?

Carfax cost me $7,000 when I traded my 2008 Silverado (60,000) miles for a 2019 Mini Cooper S. If you idiots are gonna report an accident, do it accurately! All you told my dealership was I had been in an accident. I ran into a concrete POST - short one I didn't see. The right front fender took damage - NOTHING else!!! PIGS! Either DON'T report your accident or fix it yourself which I should have done - would've saved $7,000.

I am trying to sell a very expensive car which are hard to sell. I had a prospective buyer, but he informed me that there were errors in the Carfax report and was concerned. I ran a Carfax report when I bought the vehicle and the report was clean. Now the report says that the car is under a dealer consignment and there are errors in the odometer. I have NEVER had the car to a dealer for anything than normal maintenance and have NEVER altered the odometer. I have tried to contact Carfax and they will not return my E-mails. As far as I am concerned Carfax is a scam and will never willingly have any dealings with them again and do not trust their reports.

MY PROBLEM IS THE SAME AS MANY PEOPLE REPORTED SO BEWARE!! CARFAX ARE SCAM ARTISTS!! I can just cut and paste others complaints because my situation is almost IDENTICAL!! I only needed 1 report put on MY car which I want to sell. Same as others, I very clearly clicked the 1 report button for $39.99. Credit card authorization came through at $104.99. Contacted them through website (they curiously have no phone number for consumers) and I tried calling the phone # for Dealers (1-888-788-7715) and was told they can't handle it. It's only for dealers, use live-chat or email option (nobody answers either!!).

They appear to take advantage of electronic "he says, she says". I only needed 1 report on a car we had already decided to buy. Very clearly clicked the 1 report button for $39.99. Credit card authorization came through at $104.99. Contacted them through website (they curiously have no phone number for consumers) and was ignored. Amazingly the charge posted on my account the next day. Nothing ever goes from authorization to post that fast. Sent a second more heated complaint through website and got a "we're on it reply". Disputed the charge through credit card company. Three days out and nothing has happened. Beware! They can say you clicked button you did not click and rip you off for $65 (or more). Will update this post if this resolves. They have already wasted hundreds of dollars of my time.

Their search form requires a zip code and will only show cars near that zip code. I want to search nationwide but cannot do so. Why would you not allow a national search? Very poorly designed website and forms. Other companies are much better.

I purchased an Expedition on 4-16-2018 and on 4-17-2018 an accident shows up on Carfax from 2-26-2018. Almost 2 months AFTER the wreck, and ONE DAY after purchase... Carfax would do NOTHING to resolve. Poor customer service.

I have tried to get the Carfax report corrected for my vehicle without any success. They claim according to their 'source' there was damage to my vehicle and it had to be towed. This never ever happened. This car has never been in any accident or damaged or towed. I tried to tell them this but they kept insisting that their source has reported this. I had Geico issue a letter stating there were no claims filed for that specific date. Carfax's response to that was that not all accidents are reported to the insurance company. I told them to tell me who reported this so that I can follow up with them and try to investigate this apparent incident and that as an owner of this vehicle I have the right to know who incorrectly reported this damage and tow on it. They did not even bother replying after that. After first two emails they stopped responding to my emails altogether.

I am very upset with Carfax, I bought a certified used car in 2016 and was shown a Carfax report saying the car has never been in any accidents, Well I tried to trade that car in last night and found out that 2 months before I bought the car there was frame damage. I was told even when I completely pay this car off I will get nothing for it. I was told in 2016 things were not being reported to Carfax. This accident happened 4/20/2016. I bought it in July and this wasn't reported until July of 2017. So now thanks to Carfax I am stuck with this car no matter what.

CARFAX reported that there was structural damage done to my vehicle from an accident. This is completely false information as there was zero damage to the frame or unibody of my vehicle yet they still incorrectly reported this as an issue with my vehicle. I did not know until last week when it was pointed out to me by someone interested in my car. I have been trying to sell this vehicle for over a month unaware that CARFAX had done this and consequently I have lowered the price of my vehicle by $3k because I was getting very little responses which I blame on CARFAX incorrectly listing damages to my vehicle. I will lose $3k from selling my vehicle which is how much below the value Edmunds and Kelley Blue Book suggests the car is worth based on the features and condition of my vehicle.

I purchased a vehicle from an auction. The auction uses Auto Check. Auto Check reported no fraudulent activity, so they did not announce anything about mileage discrepancy. The National Insurance Crime Bureau (NICB) also listed nothing fraudulent. CARFAX, however, listed mileage rollback fraud. The issue was that whoever did the inspection in January 2016 input the wrong mileage. Anyone with a brain can see that this was a simple human error and nothing fraudulent. Why would anyone roll the odometer forward from 85k miles to 178k miles back to 85k miles? CARFAX notes this as odometer fraud preventing me from selling my vehicle for the fair market price.

I have a car for sale in which was involved in a car vs deer accident. I had a buyer until they pulled the Carfax report that stated the airbag deployed. I contacted my insurance company to ask why this was reported. They pull the claim and told me they hadn't reported that and that they would send me proof that the airbag never deployed. I contact Carfax by email because that's the only way to communicate with them. I was informed that they got their information from a police report. I asked for a copy in which they stated they didn't have and needed me to get a copy and send to them before the correction could be made. They stated that the information from my insurance company wasn't good enough.

I purchased Carfax before I bought a vehicle a few years ago. I ran a number of vehicles through before I found one I was willing to take a chance on. What a mistake. I travelled a long distance for the vehicle and ended up purchasing it. Much to my chagrin, the title had been salvaged in Ohio. The truck purchased by a used car dealer in Michigan who posed as an independent party on Craigslist. The title was not a salvage title in Michigan. The frame was badly rusted.