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I've been trying to get a Carfax report that I paid for on Dec 30. It's been 7 days & I've sent 3 messages. In return I've gotten 3 automated replies that says - "Here is your case # & someone will contact you." No call or refund....I paid through PayPal so I am disputing it through Paypal.
I feel like I was scammed because charging $45 for practically free information is ridiculous. It's a decent service for what it is, but there's no value for the price they are offering. Some of the information was missing & I tried contacting their support but no luck getting my money back.
Still waiting on any communication from their "customer service" but... Paid for 3 reports. Select "Run Report" Type in VIN number. Takes me to page asking me which option I want to buy. Over. And over. Numerous email messages sent. NO REPLY.
I have been back and forth with Carfax for the last two months regarding an error on my Carfax report. My car was vandalized and had 12K in damage to the windows, seats and airbags in the seats. No damage whatsoever to the body of the car. I have pictures and reports to show as such. However Carfax will not change their report where it states my car sustained body damage. Carfax has inaccurately read the body shop report, and will not update their records. The agent who was put on my case me stopped answering my emails and conveniently Carfax does not take phone calls either. Hard to understand how Carfax is considered a trusted resource for accurate information.
I want a refund. I paid 45$ to find out it was in an accident I knew about, that report wasn't even right. It said 0$, and gave no information. When in fact the entire bumper was replaced through the third party insurance. It showed another accident prior to me owning it, AGAIN NO INFORMATION other than which side of the vehicle it was and how much. Then it also said one owner, which I am the second owner and purchased it through a dealership. I'm super frustrated and feel like I got scammed into spending money. Not to mention people are upset because they don't have any detailed information.
Anyone with issues should take them to arbitration as they will cover the costs to do so if it is under $25,000 claim. It's as simple as sending in a form and a check upfront and they will be forced into having a 3rd party review the information. Carfax pulls data from 3rd parties and does not fact check it. Had a car that received a paint estimate and they reported as "damage"! They require everything through email instead of any phone support. They "checked" with their 3rd party and said it was correct.
Could not provide me with any information as to what was damaged, where, who reported it etc. Weird because it is a car that I never drive and sits in the garage so I would definitely remember if something happened. It dawned on me that I had an estimate for a full vehicle repaint done and sent that to them to show. They then changed it to vehicle needs refinishing. Car had absolutely nothing wrong outside of normal paint chips from a 15 year old car that I was interested in having fixed.
It keeps saying I've missed services or they're past due. I've manually entered them many times but they never seem to record them and keeps sending me emails that service is past due. Trying to report the problem on the website doesn't seem to help either.
We opened up a buyer pay here 20 years ago. We never had to use Carfax once at our lot. We opened up another dealership about 7 years ago that was selling more expensive vehicles and we needed to get carfax. We did need to get it for the dealership that was selling the more expensive inventory and not doing the buyer. When they found out we had another dealership they started charging $350 a month when we were never using it at our buyer pay here lot.
After the last 2 years of a horrible economy we decided to sell both dealerships. We sold our other dealership selling the more expensive inventory that we used carfax at and they held the new owner hostage for us to pay 3 months of Carfax that we never used for the other car lot that has a different product and name. For 7 years we paid 5 to $700 a month and always had our payment on time auto pay. Carfax is a horrible company that only cares about their bottom line. Their reports are garbage and show very little. You would be better offer paying $10 for auto check. Terrible company and they go up on rates whenever they feel like it no matter what we (the customer) thought about it.
States that can't they can't remove something that they listed on my report as false and says to contact the police dept to have them remove the info, they've been provided with pictures and a document from my insurance company. Still wants to say they can't do anything - which is **. According to my insurance company this shows as object fail not an accident and yet they are still not comprehending that or maybe they are not paying attention to what has been sent to them, as Bianca (Carfax) wants to argue back and forth. Not helpful, zero stars should be able to be given.
So I have an accident showing on my Carfax report. Not a huge deal, mistakes happen, what is super annoying is there is no one to call. You have to email them and they "will get back to you as soon as possible." I am urgently needing to sell my car, but potential buyers think it has been in an accident which it has not.
Carfax listed an accident on my vehicle history report that never happened. They can provide no details related to this accident, including location or the authority that reported the accident. Despite providing them with two history reports from Autocheck and Bumper that show a clean vehicle history, and a letter of experience from my insurance company at that time showing I had no claims for that vehicle, they refuse to remove the fake accident. This will potentially cost me tens of thousands of dollars in diminished value as this is an exotic sports car. Carfax provides no phone number, no full names or contact information for their representatives. This is a terrible company to deal with, in my opinion, and no organization should have the ability to affect someone financially without providing supporting information that backs their claim.
50% or more the reports we do are wrong, inaccurate, and have false information! Amvic requires us to pull a Carfax on each vehicle we sell! Yet very often carfax claims there is no liens when there actually is, They say vehicles are active when they are not, also they claim to refund you if they are wrong about a lien search! (Vehicle has a lien but car proof doesn't show it). Yet they won't refund anything. They just give you the runaround! And this is not just 1 or 2 reports I have this problem with! It's a regular occurrence! Go to registries and pay 10$ for a report people! The 50$ report from carfax is useless.
I enjoy the fact that I can pick and choose cars according to different criteria. I am able to see cars within my zip codes and other zip codes. This is the best car app to buy or get general information about cars.
Bought Carfax report for car bought in EU. Report cost 15E and there was just information about 2 years of car history. The car is now 24 years old. I will never buy this report again. The information was worthless.
The used car I bought in 2019, I saw from Carfax. I found everything was just as described on their website. The car had all the features I wanted. I'm planning on buying another car and Carfax is where I'm searching. I trust Carfax.
Carfax is very helpful in storing an automobile's important information such as a vehicle's description, providing an updated maintenance report plus you can shop for a used ride. Carfax is your best Friend!
Bought a car from a used dealership who paid to have carfax reports available. I am the primary caregiver for my mother who has Dementia. I had to buy the car online, because mom requires 24/7. So l used the Carfax report to decide if I should buy the car. I should never have done that, because various parts of the report were misleading. So I ended with a car that had more problems than the report mentioned, and it rated it a good buy. Shame on them. It took me almost 2 months to even drive the car. And I am still dealing with problems; unfortunate for me, and shame on Carfax for providing misleading information.
CARFAX report on 2019 Cadillac XT4 in Maryland describes the car as a one-owner. The report CLEARLY shows the car being offered for sale twice, and purchased twice. That would clearly make it a 2-owner vehicle. CarFax will not address the errant information unless I first purchase the car. Seriously???
I was selling my 2003 Corvette and CARFAX had a record of it having been in an accident! My car had never been in an accident but they would not remove the false record! My buyer came back and offered me $900 less than the agreed upon price due to CARFAX ERROR! Later on CARFAX admitted to the error but would not reimburse me for the $900 their error cost me! Now I'm pissed every time I see their commercial and how they call their information facts and allude to its reliability. CARFAX are NOT NECESSARILY FACTS NOR RELIABLE! Buyer & Seller BEWARE OF CARFAX!
prices are outrageous, we went from 300 to 800 for a small 50 car dealership over the course of a couple years. Then when we moved locations had a brief period of having 2 locations (which the sales guy knew and said he would simply rate that at service only) so they automatically doubled our billing to 1600 per month with no notice or exceptions. Thankfully we did not let them take our ACH info for automatic payments so we are still disputing the bill but they are not willing to budge at all. They've grown to a point that they can charge what they want and don't care about customer service. I'm in the car business so negative reviews are not something I'm a fan of, but in this case I feel completely railroaded and hope other small dealers don't get the same. Get AutoCheck instead!
Carfax is not exactly a great place to shop as the customer needs to inspect the car thoroughly. We found multiple problems (bad hinges on trunk, mirror discolored, only one electronic key, etc) that were not disclosed to us.
When I went to trade in my vehicle, the Carfax report came back showing that my car had been in a major roll-over accident. This accident never occurred. Somehow my vehicle's VIN number had been used for a report which was most likely fraudulent. I tried to contact Carfax but was unable to have this issue addressed. This fraudulent report, corroborated by Carfax, severely impacted the value of my vehicle negatively. Carfax is just as responsible as the originators of the fraud for validating it and making it unimpeachable. How can a company take value away from your property without verifying it? In my opinion, Carfax is scamming the automotive industry, perpetuating fraud, and damaging consumer rights.
I want to know the history of the car so I’m not going in blind and it also tells you the market value plus all the options and mileage. How many owners recalls how much warranty is left or can it be extended.
I purchased a Carfax report for a vehicle that I ended up buying. The Carfax report had stated that the vehicle was "normal" branding while it was a "salvage" when I wanted to register it. They opened up an investigation that took more than 2 weeks and accepted that their report was not correct (and in fact misleading). They did not bother to pay any compensations other than the cost of the report. Totally lost my trust in Carfax products and will never refer to them again.
Hard to narrow down a search with this services filter, you put in criteria of car, color and other features and it does a dump of cars outside the criteria -- and you get like 200 cars... Guess they want to throw all out there to see what could stick. Won't use them anymore.
My Mini Van has a wrong accident reported in the history report I got from Carfax. I have been contacting carfax customer care through their website and no response in a week. This erroneous report has affected the sale of the Van and loss of value
Waiting on a new title from NY Carfax for My new vehicle. We have now been waiting 3 weeks. When others have came within days. Really ridiculous and unprofessional. Response time says typically 7-10 days.
When I bought my car it was “Clear CARFAX”, and now after 4 years, CARFAX says there was an accident 4 years before I bought my car, it was reported 3 months after I bought the car. Carfax is a total bogus, does not mean **. Don’t waste your time and money on them.
I ran a Carfax report and as you know they not free. Well I trusted the report. Bought the vehicle and to my bad luck it was reported stolen before I bought. Now I lost the vehicle, my money I spent for it and the money I spent for the report and nothing I can do. Shame you have to spend money for an incorrect vehicle report but this is an experience for me that vehicle was reported stolen and wrecked and carfax didn't catch it.
I’d give it 0 stars if I could. I’ve spent over a week now trying to get a false damage report on my vehicle removed. With provided proof that nothing was damaged. In August I had purchased a new GT4 bumper for my Porsche and had it installed not only did they report the date on 7/7 which is the incorrect date (it was installed on Aug 17th and quoted on 5/7). They also reported my car was damaged. I still own the original bumper which is in perfect condition and have the receipts from the shop not to mention am good friends with the owner of said shop.
Carfax still has not removed the false report. They say they are not reliable for false reports, however they are reliable for false reports when provided evidence proves otherwise. Not only is this now a defamation case it’s complete fraud. You can’t be the “standard” when it comes to accurate car history reporting and do fraud reporting claiming it’s not your fault. I urge everyone to never trust Carfax reports ever again. I can’t be the only one who has experienced this.
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