Carfax Reviews

Carfax reports is a sham. No phone support and Resolution Manager not assigned to my case to have a bogus service record removed for my wife's Lexus. No service whatsoever for March 18, 2025 at Valley Lexus performed on vehicle. Vehicle serviced March 13, 14 and 27, 2025 only.

I got a trade in appraisal on my truck only to find out that my Carfax said I had roof damage. I previously had a tree fall while I was driving and it struck the car next to me. I got out to see if they were ok. When the police came it was raining and he wrote a report and said in case I had damage on my truck to give the report to my insurance company. Turns out I did not have damage but somehow still shows up as damage on my Carfax. I submitted a claim and of course it can’t be removed.

Carfax very disappointing! Really believed in carfax but they truly have been a disappointment! You have a lot of people using your service and now you will be losing a lot of American's personal business and dealers business.

Carfax missed a prior accident on a truck I bought. Needed some minor paint repairs and the body shop showed me extensive prior repair work. Waste of money and time. Now I’m not surprised as they are a scam in general. They sell people’s information without consent and are in a lawsuit because of that. I will never trust this company. Don’t use them. If a car dealership tries to sell Carfax as a verification RUN.

Carfax report (From a certified dealership) was incorrect on a major issue and Carfax did NOTHING for me. All they did was fix the report on their end. Carfax read that the vehicle had replaced the transmission and torque converter. After driving the car for a week I noticed it shaking, brought it to my auto tech and they said it need a new transmission and torque converter. I told them that the carfax said it was replaced, auto tech said "it was never touched." So I called the certified dealership that noted the work and their response was "we only suggested it". Email Carfax on my findings and their response was we will take the work done off the Carfax report!! NO HELP TO THE CONSUMER!! Its that their business?? To report accurate information to the consumer??? Carfax is a joke!

I always believed CARFAX reports were reliable and accurate—until I had to deal with them firsthand. My vehicle's report is full of errors, including a completely false accident in a province it was never in, incorrect ownership history, and inaccurate service records. When I contacted CARFAX, they told me to track down the police, service centers, and other sources to fix their mistakes—despite charging people for these reports as if they’re verified facts.

Salma was great. She showed us the car and made the process really quick and easy. The best part was they were willing to negotiate the price. Thanks for the fast service. I was really happy with my experience and service.

Be careful. Some of their reports are false to lower the value of a vehicle for others, they put in damage on vehicles and will not reveal the source that put report in. Leaving the owner of vehicle stuck with less value of their vehicle.

Sign up for Carfax for 4 months and every single lead was a scam. Never once did anyone answer a call or email back that Carfax provided. Billed me an extra month, also billed me for a carlot that hadn't even opened yet. Been in business for over 20 years and never ever dealt with a worse company. Save your money 💰 or just flush it down the toilet.

Jr was great. He said he was going to work hard for me to get a car and he told me to go home and wait so I wouldn’t be just sitting there. Got home and 10 minutes after getting home I got a text from Jr that I had a loan approval. Thank you so very much Jr for your help. He was truly a great guy

We went late in the evening without an appointment, I believe right before they were closing. Mike showed my husband the car he was interested in (2016 Ford Mustang) and was very helpful. Even though it was late and he was probably ready to go home he took us out for a test drive. Felipe was great in finding a bank to finance us, close to the amount my husband was wanting his payments at. Mike continues to be helpful and ready to answer any questions or concerns we have. Ask for Mike when you go to buy or look at a vehicle.

Truly the best place to get a car!! Not only did I leave with the car of my dreams, but they made it so easy and truly walk you through the whole process!! I have gotten two cars from them and both have truly been great cars!! I will only go there for cars from now on!!!

Great customer service. I highly recommend. Everything went smoothly. No hassle. Mike was an amazing help. He helped me through the entire process and helped me tremendously. I would highly recommend this dealership to anyone.

Really quick and easy, great service. Would recommend! Made me feel comfortable and reassured me that they would do anything to get me into a vehicle! If you’re looking for a car, this is a great place to be.

Abe was very helpful and friendly. He found some cars that was in our budget but he was able to get the car we wanted for a great deal. He also helped us with the down payment by splitting it up in three payments.

I bought two $100.00 4 report option and only ran 3 and they wouldn't give me the 4th one. This happened earlier this year to my knowledge. I believe they are stealing my money and erasing my available reports in my account.

Bought new tires, Carfax says I'm overdue for a rotation. They have this lengthy form to fill out to fix their mess. Maybe upper management should buy less beach houses and fix their software or hire people to do it. Not the 1st time, I know of other people who maintain their vehicles that see wrong info online. Don't believe their reports.

According to CARFAX, the brakes in a 2020 red Chevy Equinox being sold at Northside Ford in San Antonio, were replaced on 1/17/23. That is the absolute furthest thing from the truth!!! I know because l was the original owner of that vehicle! NEVER were those brakes ever serviced in any way, shape or form. In all fairness, all other services seemed to be correct. However, if they are wrong on such as an important issue as brakes, what else are they wrong on? Really makes you wonder. No, as a result of this terrible error l would NEVER trust this outfit.

Carfax, check the credentials of the used car dealer Best Import Auto Sales in Raleigh. Do not continue to give credit or promote cars for sale from this deceptive dealer. Carfax, I purchased a car advertised by you from the Best Import Auto Sales dealer and it turns out they used bad practices by selling cars with corrosion, rust and other faults. Do not sign the paper as is; because they take advantage of hiding potential dangerous defects in cars. Don't waste your money buying a car from Best Import Auto Sales in Raleigh. Cars that supposedly look good, but have a lot of hidden defects and corrosion underneath. They are a fake smile and quite dishonest.

Purchased a car from DarCars Lexus of Greenwich. Nice cars. Shady dealership. If I could give them zero stars I would. Numbers got transposed for purchase. If we didn't catch mistake, I would have paid more dollars for the vehicle. Think management is also not tuned for customer satisfaction. Seems like they are not customer centric and just want to sell cars not taking into consideration customer's needs. If I had to do it all over again more reputable dealers out there. Remember, if you do business over there make sure they sell you what you want not what they want to add to a contract.

Received a free Carfax review. Found the information as to where car was serviced was wrong. Along with what was done. Provided them with all 6 service reviews. They refused to correct report. Would not use this useless service for anything..

I purchased a vehicle that was advertised on Carfax, and it turned out to be a complete lemon. Carfax promotes their Buyback Program, claiming to protect buyers if the condition of a car is misrepresented, provided certain stipulations are met. I followed their process and reached out to them regarding my situation, only to be met with absolute silence. Despite repeated attempts to contact them, I have yet to hear back from anyone at Carfax.

I bought a used 2014 VW Sportwagen TDI from a VW dealer, Colonial VW, in May 2021. The dealer touted a no collision history and cited Carfax as proof. Well, two and a half years later I got a Carfax from another dealer indicating my vehicle had had a collision reported 5 years prior to my purchase. The dealer, Colonial, blamed Carfax, indicated the poor reputation of Carfax and said it was not their problem. Carfax recently responded to me "We do not have any additional information to provide regarding the source or damage." That's it. In other words, we don't care. Me, the customer and consumer are stuck with a vehicle having much lower value as a result of this misrepresentation. Ps: we bought a Subaru Ascent Limited, not another VW from Colonial.

At the bottom of the CARFAX report, I made the mistake of pushing "Sell Your Car in 3 Easy Steps!". I thought it would give me a sell value, but instead it just gave a stupid lowball number then sent my email and phone to NINE used car dealers who have been texting and calling me all day. I see in the fine print "I agree to receive autodialed and/or prerecorded promotional calls and/or text messages from or on behalf of CARFAX". Well, shame on me for agreeing.

I got a Carfax on a car to look at when the timing belt was replaced and if the transmission fluid had been changed. It said nothing about the belt and the transmission fluid (along with most of the information). Didn't have the mileage. Most of the information was very limited and broad such as "recommended maintenance". I wish there was a way to preview what kind of information that have. Such a waste of money.

I just purchased a car from MTH of Saint Cloud, Mn. Hunter ** was my salesman as soon as I talked to him he was so friendly and made my trading in my car to him and purchasing the Yukon of my dreams. It was so nicely detailed also when received it! My new Yukon had all the things I wanted! Great dealership! Thanks again, Wendys.

Carfax is absolutely garbage. This is the 2nd report in 2 month where I find out something major about a car and they do not respond and the resolution managers are incompetent taking 2 weeks to reply only to tell me to complete the form I had to complete in the beginning. The car I bought turned out to be salvaged that was reported 2 years prior after Carfax having clean title. They will not respond much less honor the buyback guarantee.

Horrible communication. I never received my report. They don't have a number to call and don't answer emails! I will never do business with them again. I needed this report and sent them emails because they don't have a number to call.

Surprised they have a review average above "3." Customer service is unknown; took me 4 hours and 15 minutes sitting in their office to just pick up an all cash deal. RUN, do not use this horrible firm. No need to write a review, my one star review is because I can't do zero, and if you use CarFax, you get what you get. I was there for my Friday pickup, but when I got there the car was so dirty, couldn't even figure out if exterior was damaged. I left, called on way home, and robot told me car was still in the getting it ready place. So, told them I would be back Tuesday to test drive. Was nice, but the 4 hour and 15 minutes the next day to just pay for it, was something I would never want anyone to have to suffer thru.

Carfax is a joke, be careful they only report what is reported to them. We bought a certified pre-owned with a clean Carfax. 2 years later, yes 2 years an accident shows up on the report and after talking to the dealer and Carfax their answer. We only report what is reported to us. Sorry, don’t trust Carfax, it’s a joke.

I ordered a Carfax report on a Saturday. Carfax charged my credit card on Monday and I never received my report. In my Carfax account they claimed to have a report for the vehicle but they wanted me to pay for the service again. I tried contacting Carfax about this issue but they do not offer phone support and only a AI chat box. I opened 3 tickets about this issue through their chat box and there was never anything more than an auto response. I would never recommend their service! Again never recommend Carfax!

Don’t rely on CARFAX reports. I purchased a vehicle based on a CARFAX report that stated "No accidents or damage reported." The vehicle had been in an accident that was reported to consumer agencies and insurance companies. I submitted supporting documents, including an insurance claim and consumer reports, proving the accident details. CARFAX received my case (#**) on August 22, 2024. However, their response was, "CARFAX does not offer a guarantee for unreported accidents or other problems that do not result in a title brand." This is misleading, as the accident was reported elsewhere. CARFAX refuses to take responsibility for the inaccuracy and simply refers to their Terms and Conditions when things go wrong. Consumers should be cautious—CARFAX reports can omit critical information, and their guarantee offers no protection. You can find title brand issues from your local department of motor vehicles for free.

Purchased a Carfax report for my vehicle. Paid for it online September 15, 2024, company charged my back card immediately and received no report. I received an email with receipt for payment but still nothing. When I login to my Carfax account it shows the report but continues to ask for payment. Filed a support ticket online, still nothing. Tried to call their customer service number, on hold for over 30 minutes twice, no answer. They have no live chat support as well. I thought this company was legit but so far nothing. Stay away from this company. It is a RIPOFF!! Still waiting for a response for my refund request.

My experience with Carfax was an attempt to getting the damage adjusted lowered from moderate on my vehicle and carfax had no source for the grade. With only a damaged tire sidewall, carfax reports I had moderate damage. After sending pictures, my insurance company correspondence emails and the original estimate from the insurance company, the goal post got moved. The last email from carfax was to get the resumes and experience level from Progressive's contractor. I had to end my dispute with carfax at that point because it was going nowhere, goal post moved, and for me to obtain that info when they had all the contact info on the estimate I provided. Do not deal with them, you will get nowhere.

I traded my low mileage Toyota Tacoma a few months ago. The dealer, of course, used Carfax as the Gospel. The carfax report came back that my car had been side swiped and had to be towed in. No truth to any of this. I scratched the tailgate with my boat trailer and decided to replace it and that's all that had ever been done to my truck.

I have used several times to buy vehicle through CARFAX, I have found most of the Dealer have car in the list with lower price, but when you call them they says that vehicle is pending and will offer you a different vehicle, with the higher price. You will see the same vehicle still on for sale to trap other people through website or App. It's a waste of your time with the dealer. I recommend to take this CARFAX who runs this website and app to take them to court and shut it down period.

I was trying to sell a vintage mustang. Lo and behold Carfax had my stuff all messed up. My car has 93,000 miles and they reported it as 137,000 miles and said it was branded tile. Holy crap. What a joke. Even the DMV said carfax SUCKS. Spoke with carfax rep and he said three weeks ago he would get back to me. Wellll nothing yet. What a freaking joke!! I wouldn’t trust this company for nothing. They are steering people over!

I sold my 2023 and CarFax had an Accident Report noted in its history. I purchased the car new in November of 2022 and CarFax history showed a front end damage in summer of 2023. My car fortunately was never in an accident and not even a scratch. My buyer questioned it understandably as I was unaware of the report prior to their inquiry. I contacted CarFax to have the history report cleared as obviously a repair facility submitted the incorrect VIN #. Honest mistake? It's been 4 months since I contacted CarFax and they responded initially that they will look into. After a few follow up contacts they seem to have stopped investigating the false claim. Someone in the chain is not honest. Hard to believe this can happen. So bottom line, use a different car history company for your information needs.

My daughter and I bought a car in 2019 that was a 2018 Mitsubishi. When we purchased a car, the Carfax was good. There were no issues, no accidents and no problems. In 2023 Carfax turned around and showed the car as a junk title, and my daughter has owned the car since 2019. There have been no accidents or issues with the car. Cannot get in contact with anybody about issues with CARFAX so CC C now we’re having to backtrack with the dealer that we purchased the car from and figure out where to start to get things resolved. Do not trust CARFAX!!

My son saved his money to purchase a car. On 8/5/24 my son found a car on Carfax. He called Capital Auto Mall Premier dealership located at 705 W Memorial Blvd, Lakeland, FL 33815 to make sure it was still available and was told that it was. My son told them there were only one picture on Carfax and can he see more views of the car and was told the camara guy was not there to take any and the car is in great condition, they do not sell bad cars. My son asked if he could make an appointment to come and test drive the car and was given an appointment for 8/7/24 Wednesday at 6 pm.

CarFax is not a trustworthy gauge on a car's history. I purchased a Certified Preowned Cadillac from a Cadillac dealership. They provided me a CarFax however the Carfax did not disclose the 2 previous accidents that happened 3 years prior to my purchase. Not only did I pay too much on the front end but now when I try to trade it in to another dealership (which provided me with an updated CarFax showing these accidents) the resale value is between $5-6k less because of this history.

I tried to dispute an incorrect report. CARFAX told me the report was based on a police report. Although I provided the repair report and insurance adjuster’s report CARFAX continued to relay on an incorrect police report. This is contrary to the CARFAX mission/motto. I was not able to speak to a representative. I was not able to speak to a representative. It took 10 days for them to email me to say they will not change their report. The incorrect CARFAX report negatively impacted the value of my vehicle preventing me from selling it.

General manager, Jordan ** and Manager, Ed **provided amazing, five star service. He has an amazing staff. I highly recommend 100% this location in Plano TX.

Purchased a 2023 Kia Niro with an AGWS Compass Platinum extended warranty for $25,000. It refused to start the day after purchase. IT CAME WITH A CLEAN CARFAX. Chevrolet of Wooster refuses to take any responsibility. It has been towed to two different Kia dealerships looking for a service department that is able to do the work but we can't even get the problem diagnosed. After reading reviews on Facebook, it seems that they do not inspect or test vehicles before selling. Please do not throw away your money at this dealership. And please, DO NOT TRUST CARFAX. They are paid by the fraud dealerships who use them.

I purchase a package of 3 CARFAX reports and only used 1. A few years later when I wanted to run another report, I was told that my 2 remaining unused reports expire after 1 year. They don't or at least DID NOT advise me of this when I purchased the 4 years ago. That's unfair and a waste of my money. I feel they should refund for the 2 reports I lost but they refuse. I have since found there are much better sites that provide more accurate records on a vehicle. It pays to shop around. Do not use CARFAX.

When using the Carfax website to look for vehicles, you can make a favorites list. When you look at your full list of saved cars the main screen shows where the car is located. Great, but it doesn't list the "version" of the car, SE SLT, etc. You have to click into each car, when you do the location is not listed. So you can't take a screenshot of the car. Then you click the back button and you go to the main search screen instead of back to your saved cars. Thanks for making my life harder instead of easier. Maybe the web designers could use the website to see how user friendly it is before launching. Use other search website that are out there and better.

When the other day to get a value estimate on my truck for a trade-in...they said my transmission was not good... I took it to my truck dealer and had my transmission looked at my own expense and they said it was perfect. You would think that the people that reviewed the cars would be more careful on what they tell their future customers. Not nice... they lied... Thank Goodness I had my transmission checked by a dealer who makes my truck.

Takes no effort to correct massively incorrect mileage incorrectly reported by libe service. Keeps giving runaround why they cannot correct. Totally irresponsible, does not care if their incorrect reports hurt the consumer.

I have tried to trade in my car and was surprised to discover there is a severe accident on my report that I clearly never had. I submitted a form to them and a statement from my insurance but have yet heard from them. This is a completely flawed system to have this much power over value of a car and have no way to contact them to get something of this significance corrected.

Many showrooms Like silver star motors are playing and cheating people. They put Lexus with min miles and affordable price but actually they don’t have those cars and when you call them they says it’s sold and then they keep irritating you about other non famous cars and higher prices because aware of those scammers. If someone can Report Carfax please.

I never received the report. Entered all required information and paid for the report. I've emailed twice for a refund and have received no response. I was able to do a VIN number search and found the information on the car's history for free. Total scam.

I pulled up the review and was really upset for paying for this when services that I know I had personally done on my car were not included in the list of services. Very disappointing. I would not use them again.

I bought a used 2003 Corvette from a Chevrolet dealer in Nov 2007. With it I received a clean Carfax report showing no accidents/damage. 16 years later, Dec 2023, I was attempting to trade my 2003 on a newer model. The dealer ran the Carfax and it showed an insurance entry of an accident and total loss in May of 2002. This was 18 months PRIOR to my purchase, and not reflected, but now, 16 years later the entry shows. The car has not been in any accident and certainly never totaled. To further back this up it has been titled in 4 states since the supposed incident, and all titles are clean and NOT salvage titles.

I am going to call out Lindsay resolution "manager" on this case. I have been going back and forth since September. It is now December. The way I found out about my Carfax report was I was trying to sell my car. I am trying to get inaccurate information off my report. It just amazes me how someone can put something on your report and they won't tell you who put it on there. Everything she wanted I provided her with. This was bringing down the value of my car. She really didn't care. While I was selling my car I told them about the Carfax report and I put in a dispute. They saw that I did and laughed. They said, "They will never take it off no matter what you do." How can they get away with this?

CARFAX was sending me reports for the last six months because the dealership realized they sold it to me 3 &1/2 years ago. I never requested it. So the reports tell you your tire pressure, next time service is needed, & TRADE IN VALUE. August the report said the trade in value was about $73000. September the report said about $ 70,000. Now, with a figure like that I was interested. My big mistake was I didn’t print them out and bring them with me to dealership. Hell, I Didn’t even save them. So I settle on a car, and price, then the manager (haha) says he wants to appraise it, I give him the keys, 10 minutes latter, the salesman comes in. He proceeds to ask me what do I want for it. I said I thought the manager was getting me a number, he said yes, but what Do I expect? I said “I know, your manager wants me to say $10,000," he kinda laughed, and walked out.

This company is a complete joke and the fact that they only have email support and that they are unwilling to remove inaccurate and blatantly fraudulent information from vehicle reports because by admitting their system is flawed that would hurt their reputation, just shows what kind of company they are.

I sincerely hope that the modern day society starts to realize that Carfax is just another company high-jacking money, offering subpar, and likely inaccurate information. Their reporting system is extremely flawed and they fail on every level to fix inaccuracies. Their customer service is email based only and the representatives are without basic knowledge regarding communication. I am flabbergasted that CARFAX is who society has decided to ok to make decisions of their own.

After the free period ran out they charged me full membership fee. Used it 2 during free period and nothing since but because I failed to contact them and cancel I got charged. Don’t think I was maybe 1day late. Feel that they rushed to change me.

I owned a car dealership for 2 decades and when I first started I paid $500 a month for unlimited carfax report due to the fact that as a dealer, you look at a lot of cars before deciding on what to put in your inventory. There were numerous errors on their report and when you tried to ask them to correct it, their attitude is always one of great arrogance. They do not want to admit they are wrong so they would not tell you where this error originates from. After awhile, I get a call and they are raising my monthly fee as unlimited apparently is not unlimited. It is on autocheck! Then as my business winds down, I again reduced my memeber ship to just 10 reports a month and then I get many calls from them offering me a much better plan! They only call when they think they can get more money, the word partnership have a very different meaning at carfax.

CARFAX do not list all the vehicle information. I had 3 reports on the vehicle before I purchased the car from Auto Barn in Newnan Georgia. The car has major mechanical issues and none of them are on the report.

Carfax provides inaccurate safety inspection and registration information that they supposedly update automatically from I guess state government data... and then bombard you with emails saying you need to get an inspection and registration.

So I bought a garage kept BMW that looked wonderful in the pictures, from Florida car collection. The car did not run by the time delivered. At least $1000 worth of damage to the windshield of the body, the dealer offered to let me charge it on my own insurance. I have the shipping receipt from the transport company showing that the car was damaged before they picked it up. When I contacted Carfax to try to write a negative review, they declined. All they're worried about is the dealer paying them for advertising dollars. Not to be trusted at all. I have filed with a Florida Attorney General and also fraud charge with consumer protection division.

Carfax keeps bugging me about one of my cars, because I used to have it serviced by the dealer, but when I began to use the well-reviewed local shop, Carfax wouldn't accept the input. They don't even recognize the ADOT and ADEQ (state agencies) for input on emissions testing and registration renewal. Scam organization is the first phrase that comes to mind.

I have been looking to buy a Volkswagen Beetle. I got involved with CarFax because for some strange reason I thought the concept was something entirely different than what they are. So I went to their affiliated dealership in Lakewood NJ. And yes I bought a red 2006 Volkswagen Beetle with 73,000 miles on it for under $7000. I am at the age where I feel the dealership would have your best interest. Mike, the salesperson I dealt with was nice and knew what he was doing, the car being sold under the CARFAX name was a train wreck. I never have seen the two words "AS IS" being stretched as with this purchase.

I thought this was going to be an easy and secure way to get information about a car. It was the exact opposite. The site did not ask me to create an account to start the process of ordering the report, thus I did not. I paid for the report and was waiting to get it but never did. I did try to create an account and thought I had succeeded but every time I try to log in, it says I started an account but did not finish it and need to verify my email address, which I already did three times. Obviously, I cannot even complain about it as I have no access to the site. This company is simply not worth your time or money as it definitely was not mine.

The car looked nothing like the picture. It was badly damaged with many scratches and dents. The supposed salespeople were completely unhelpful and basically started ignoring me because I wanted a mechanic to look at the car. The information on Carfax stated it had one owner when in fact it was in fact a Hertz rental car. I've never rented a car that had so much damage on it.

Carfax has zero accuracy. I bought a used car in 2015 with a clean carfax, suddenly the carfax has an accident reported from 2014 on it and the carfax explicitly states the accident report wasn't filed and was not visible till 2018 which devalued my car by $2000.

I bought a car with a clean and clear title. It had been in an accident with 1st owner, and was repaired. I am trying to sell it now, and have found that Carfax has listed the vehicle as a total loss for the accident from the previous owner. However, I have spoken directly with the BMV, title office, collision center that performed the repairs and the insurance adjuster that handled the accident claim in question. NONE of these show the vehicle as a total loss, and NONE of them reported to Carfax. I have no idea where Carfax received their data, and cannot get a person to respond. I filled out the form, and provided all supporting documentation and have only received the automated "We'll get back to you" response. There is no phone number to contact an actual person. So, no one wants to buy the vehicle OR they offer a ridiculously low amount. Very unfair when so many consider Carfax to be a reliable source. They are NOT!

I feel it necessary to point out that today Carfax admitted to me via email that they post auto data to a vehicle's record with zero corroborating evidence or verification. They will do so just because a business paid them to report to them, That is all. I attempted to dispute said record, which just says "damage", with no further details. This event completely is impossible to have occurred because the vehicle was in my driveway for several months (during this alleged record occurrence) and never moved, They were zero help nor would say who reported this record.

If I would have known my report would be deleted only after 30 days I would have downloaded it. My official complaint to them has gone un-answered except for emails telling me they are thinking about it.

I've been trying to get a Carfax report that I paid for on Dec 30. It's been 7 days & I've sent 3 messages. In return I've gotten 3 automated replies that says - "Here is your case # & someone will contact you." No call or refund....I paid through PayPal so I am disputing it through Paypal.

I feel like I was scammed because charging $45 for practically free information is ridiculous. It's a decent service for what it is, but there's no value for the price they are offering. Some of the information was missing & I tried contacting their support but no luck getting my money back.

Still waiting on any communication from their "customer service" but... Paid for 3 reports. Select "Run Report" Type in VIN number. Takes me to page asking me which option I want to buy. Over. And over. Numerous email messages sent. NO REPLY.

I have been back and forth with Carfax for the last two months regarding an error on my Carfax report. My car was vandalized and had 12K in damage to the windows, seats and airbags in the seats. No damage whatsoever to the body of the car. I have pictures and reports to show as such. However Carfax will not change their report where it states my car sustained body damage. Carfax has inaccurately read the body shop report, and will not update their records. The agent who was put on my case me stopped answering my emails and conveniently Carfax does not take phone calls either. Hard to understand how Carfax is considered a trusted resource for accurate information.

I want a refund. I paid 45$ to find out it was in an accident I knew about, that report wasn't even right. It said 0$, and gave no information. When in fact the entire bumper was replaced through the third party insurance. It showed another accident prior to me owning it, AGAIN NO INFORMATION other than which side of the vehicle it was and how much. Then it also said one owner, which I am the second owner and purchased it through a dealership. I'm super frustrated and feel like I got scammed into spending money. Not to mention people are upset because they don't have any detailed information.

Anyone with issues should take them to arbitration as they will cover the costs to do so if it is under $25,000 claim. It's as simple as sending in a form and a check upfront and they will be forced into having a 3rd party review the information. Carfax pulls data from 3rd parties and does not fact check it. Had a car that received a paint estimate and they reported as "damage"! They require everything through email instead of any phone support. They "checked" with their 3rd party and said it was correct.

It keeps saying I've missed services or they're past due. I've manually entered them many times but they never seem to record them and keeps sending me emails that service is past due. Trying to report the problem on the website doesn't seem to help either.

We opened up a buyer pay here 20 years ago. We never had to use Carfax once at our lot. We opened up another dealership about 7 years ago that was selling more expensive vehicles and we needed to get carfax. We did need to get it for the dealership that was selling the more expensive inventory and not doing the buyer. When they found out we had another dealership they started charging $350 a month when we were never using it at our buyer pay here lot.

States that can't they can't remove something that they listed on my report as false and says to contact the police dept to have them remove the info, they've been provided with pictures and a document from my insurance company. Still wants to say they can't do anything - which is **. According to my insurance company this shows as object fail not an accident and yet they are still not comprehending that or maybe they are not paying attention to what has been sent to them, as Bianca (Carfax) wants to argue back and forth. Not helpful, zero stars should be able to be given.

So I have an accident showing on my Carfax report. Not a huge deal, mistakes happen, what is super annoying is there is no one to call. You have to email them and they "will get back to you as soon as possible." I am urgently needing to sell my car, but potential buyers think it has been in an accident which it has not.

Carfax listed an accident on my vehicle history report that never happened. They can provide no details related to this accident, including location or the authority that reported the accident. Despite providing them with two history reports from Autocheck and Bumper that show a clean vehicle history, and a letter of experience from my insurance company at that time showing I had no claims for that vehicle, they refuse to remove the fake accident. This will potentially cost me tens of thousands of dollars in diminished value as this is an exotic sports car. Carfax provides no phone number, no full names or contact information for their representatives. This is a terrible company to deal with, in my opinion, and no organization should have the ability to affect someone financially without providing supporting information that backs their claim.

50% or more the reports we do are wrong, inaccurate, and have false information! Amvic requires us to pull a Carfax on each vehicle we sell! Yet very often carfax claims there is no liens when there actually is, They say vehicles are active when they are not, also they claim to refund you if they are wrong about a lien search! (Vehicle has a lien but car proof doesn't show it). Yet they won't refund anything. They just give you the runaround! And this is not just 1 or 2 reports I have this problem with! It's a regular occurrence! Go to registries and pay 10$ for a report people! The 50$ report from carfax is useless.

I enjoy the fact that I can pick and choose cars according to different criteria. I am able to see cars within my zip codes and other zip codes. This is the best car app to buy or get general information about cars.

Bought Carfax report for car bought in EU. Report cost 15E and there was just information about 2 years of car history. The car is now 24 years old. I will never buy this report again. The information was worthless.

The used car I bought in 2019, I saw from Carfax. I found everything was just as described on their website. The car had all the features I wanted. I'm planning on buying another car and Carfax is where I'm searching. I trust Carfax.

Carfax is very helpful in storing an automobile's important information such as a vehicle's description, providing an updated maintenance report plus you can shop for a used ride. Carfax is your best Friend!

Bought a car from a used dealership who paid to have carfax reports available. I am the primary caregiver for my mother who has Dementia. I had to buy the car online, because mom requires 24/7. So l used the Carfax report to decide if I should buy the car. I should never have done that, because various parts of the report were misleading. So I ended with a car that had more problems than the report mentioned, and it rated it a good buy. Shame on them. It took me almost 2 months to even drive the car. And I am still dealing with problems; unfortunate for me, and shame on Carfax for providing misleading information.

CARFAX report on 2019 Cadillac XT4 in Maryland describes the car as a one-owner. The report CLEARLY shows the car being offered for sale twice, and purchased twice. That would clearly make it a 2-owner vehicle. CarFax will not address the errant information unless I first purchase the car. Seriously???

I was selling my 2003 Corvette and CARFAX had a record of it having been in an accident! My car had never been in an accident but they would not remove the false record! My buyer came back and offered me $900 less than the agreed upon price due to CARFAX ERROR! Later on CARFAX admitted to the error but would not reimburse me for the $900 their error cost me! Now I'm pissed every time I see their commercial and how they call their information facts and allude to its reliability. CARFAX are NOT NECESSARILY FACTS NOR RELIABLE! Buyer & Seller BEWARE OF CARFAX!

prices are outrageous, we went from 300 to 800 for a small 50 car dealership over the course of a couple years. Then when we moved locations had a brief period of having 2 locations (which the sales guy knew and said he would simply rate that at service only) so they automatically doubled our billing to 1600 per month with no notice or exceptions. Thankfully we did not let them take our ACH info for automatic payments so we are still disputing the bill but they are not willing to budge at all. They've grown to a point that they can charge what they want and don't care about customer service. I'm in the car business so negative reviews are not something I'm a fan of, but in this case I feel completely railroaded and hope other small dealers don't get the same. Get AutoCheck instead!

Carfax is not exactly a great place to shop as the customer needs to inspect the car thoroughly. We found multiple problems (bad hinges on trunk, mirror discolored, only one electronic key, etc) that were not disclosed to us.

When I went to trade in my vehicle, the Carfax report came back showing that my car had been in a major roll-over accident. This accident never occurred. Somehow my vehicle's VIN number had been used for a report which was most likely fraudulent. I tried to contact Carfax but was unable to have this issue addressed. This fraudulent report, corroborated by Carfax, severely impacted the value of my vehicle negatively. Carfax is just as responsible as the originators of the fraud for validating it and making it unimpeachable. How can a company take value away from your property without verifying it? In my opinion, Carfax is scamming the automotive industry, perpetuating fraud, and damaging consumer rights.

I want to know the history of the car so I’m not going in blind and it also tells you the market value plus all the options and mileage. How many owners recalls how much warranty is left or can it be extended.

I purchased a Carfax report for a vehicle that I ended up buying. The Carfax report had stated that the vehicle was "normal" branding while it was a "salvage" when I wanted to register it. They opened up an investigation that took more than 2 weeks and accepted that their report was not correct (and in fact misleading). They did not bother to pay any compensations other than the cost of the report. Totally lost my trust in Carfax products and will never refer to them again.

Hard to narrow down a search with this services filter, you put in criteria of car, color and other features and it does a dump of cars outside the criteria -- and you get like 200 cars... Guess they want to throw all out there to see what could stick. Won't use them anymore.

My Mini Van has a wrong accident reported in the history report I got from Carfax. I have been contacting carfax customer care through their website and no response in a week. This erroneous report has affected the sale of the Van and loss of value

Waiting on a new title from NY Carfax for My new vehicle. We have now been waiting 3 weeks. When others have came within days. Really ridiculous and unprofessional. Response time says typically 7-10 days.

When I bought my car it was “Clear CARFAX”, and now after 4 years, CARFAX says there was an accident 4 years before I bought my car, it was reported 3 months after I bought the car. Carfax is a total bogus, does not mean **. Don’t waste your time and money on them.

I ran a Carfax report and as you know they not free. Well I trusted the report. Bought the vehicle and to my bad luck it was reported stolen before I bought. Now I lost the vehicle, my money I spent for it and the money I spent for the report and nothing I can do. Shame you have to spend money for an incorrect vehicle report but this is an experience for me that vehicle was reported stolen and wrecked and carfax didn't catch it.

I’d give it 0 stars if I could. I’ve spent over a week now trying to get a false damage report on my vehicle removed. With provided proof that nothing was damaged. In August I had purchased a new GT4 bumper for my Porsche and had it installed not only did they report the date on 7/7 which is the incorrect date (it was installed on Aug 17th and quoted on 5/7). They also reported my car was damaged. I still own the original bumper which is in perfect condition and have the receipts from the shop not to mention am good friends with the owner of said shop.

This is a great way to look at cars And another way to see what others are saying about the cars with the looks and process. This also helped me buy another car because it describes how it was going to work out.

I recently went online and purchased one report for one vehicle I was buying, debated about buying the package of three but I opted not to and just paid for the one. Well, a couple weeks later I looked at my bank statement and got charged for two separate, one report packages at $40 each and they will not respond. Seems like this is very common for them to overcharge people, this should be illegal and it’s a total scam. So many people are having similar problems of being overcharged and nothing is being done. I will NEVER buy another Carfax... EVER!!!

Carfax provides the most up to date information on autos; a great site to research for buyers. You can also provide input and updates on your vehicle. Most auto dealers use, in fact dealers generally mention and recommend using Carfax for customers to check out used inventory. Carfax data on vehicles are almost always seen on auto dealer websites.

Their prices for trade in and new purchases are accurate. Their continued update on vehicle maintenance are very helpful. Use Carfax when considering a car change or when our children are considering a new car or pre-owned.

We have a small car dealership and I contacted Carfax for a quote for vehicle reports as we currently use Autocheck and were just curious if we could afford it. Sales rep Brandon ** was the one who contacted us. After trying to sell us on it before even giving us prices, he finally sent over the info. By this time we had been in contact on several calls and emails, which is beyond excessive. Finally I get the info. So for just 10 reports, we'd be paying what Autocheck is for unlimited reports. So obviously, not worth it for us.

I've used Carfax for years when researching vehicles and find their reports provide valuable information when assessing the history of a car. However, I recently learned that Carfax only provides information based on paid subscriptions to their service from car dealers. In selling our car, I found that the record of the original purchase from our Cadillac dealer, and 6 years of service records with the dealer were missing. When I inquired, I learned that our dealer, one of the largest and most respected network of luxury car dealerships in North Texas, did not subscribe to Carfax. I had copies of the original purchase record and all service records, and asked Carfax to add them to my vehicle report so prospective buyers would have complete information.

I never like wasting my time. Before using Carfax, I had a favorable impression of the service. However, I've been looking for a new car on the Carfax website and twice in a row I left my contact information for a car that I was interested in. According to the website, the dealer/seller should contact me after I place my contact info demonstrating that I am interested in the car. But I get NO RESPONSE! I'm beginning to size up this site as a bait and switch. No more am I going to waste my time on this site chasing a car that either doesn't exist or is simply just a sneaky way to give my contact information to some sleazy car dealer. No more!!

Carfax is an excellent company. I have nothing but great things to say. Excellent, friendly customer service & very quick to resolve issues. They emailed me back in a few hours & my problem was resolved immediately. Thank you!

Trying to contact Carfax on reference ticket that I created four days ago. I have been waiting on a email, but since I haven't receive any response, I decided to contact them. They expect me to pay to contact them, this is the absolutely ridiculous, the worse I have seen in customer service. I will never pay to contact a customer service.

My salesman Todd ** Is a top notch salesman. His level of expertise is one of a kind. If you are looking for a newly used car Todd is your man! You can find Todd @ George’s used cars, located in Brownstown Michigan. Out of 5 stars I rate Todd a 6????

In the market for a 2015 Jeep I purchased a Carfax report before making my decision on the purchase. This Jeep had a clean slate according to the report from Carfax. Fast forward to beginning of the year my car started acting up and having problems. Thinking this is a simple tune up issue I visit my local Autozone. It was to my surprise that when the vehicle was inspected that the gentlemen at Autozone asked me if I was involved in an accident. The moment he said these words my heart dropped. I explained to them that I just recently purchased this vehicle 45 days ago after seeing a clean history reported by Carfax.

I ordered one Carfax report for one vehicle for $39.99, and I was charged $99.99 without knowing it. Until I checked my credit card. I disputed the charges from my credit card company. As a result, I received $50 credit back from carfax and it was supposed to be $60.00 I resubmitted for dispute, I want my $10 credit back! I have lost confidence in how they do business. Very dishonest and unprofessional. I will never want to deal with this company.

I purchased a Carfax report for my vehicle to show to potential buyers. I could view the report for about 5 minutes and it eventually disappeared from my account. Never received an email to be able to share the report and potentially lost a lot of buyers. Still waiting on Carfax to contact me so I can at least get my money back, but doesn’t seem like that will be happening either. Can’t believe this site is getting away with such horrible service!

I will never trust Carfax again or recommend anyone to believe any info from them. I had a 2015 Jeep, original owner, carfax kept saying it was involved in accidents. It never was, I contacted carfax over a year ago, submitted all of my insurance papers, multiple emails with them and they still haven't fixed the reports. Do not believe their reports, they are fabricated.

Carfax cannot (does not) tell you that the "executive demonstrator" you are thinking of purchasing was actually a dealer lease vehicle, and also served as a loaner. And if the vehicle is damaged and repaired by the dealership Carfax would also not have that information.

I was involved in an rear end collision resulting in front end damage to my vehicle. CarFax reported there was “structural damage” which was inaccurate and only corrected after my appeal and my having to produce repair records to prove my claim. This took months to resolve and resulted in a dramatic reduction in the vehicle’s trade in value. I contacted repair shop and insurance company - neither claimed they gave info to CarFax. I would not rely on their reporting in the future.

They brand your car lemon and will not help you. 2 days and no response. No phone number. No mailing address. In my experience this means the company is a FRAUD. Can't trade in my truck that has never had more than an oil change. It's worth 60k and some garbage dealership Stoneridge Dodge in Dublin, CA offers me 25k! WOW. I hand them the AUTOCHECK and they said they go by CarFax. This place needs to be shut down. Where are those internet thieves?

Carfax has made an error in my report and I have been trying for months to have it corrected. They will not respond to my emails. They constantly blame Canada then the USA etc. Nobody has been helping to get this fixed and it has made my car unsellable. I have emailed and called so many times and they refuse to help. I don't recommend them and would never use them again.

First & big issue of Carfax is they don’t have phone conversations.. We have to open tickets to ask something or to get any answers of questions.. Carfax report says my car had damage or accident which I never reported & when I send them email to research on this issue.. They don’t response.. please don’t business with Carfax or you will regret a lot..

CarFax is reporting a half dozen visits to an oil change shop that I was never a customer. Each one is showing a different odometer reading. I sent them dealer records proving my correct odometer reading, but no response. I would give zero stars if I could.

DO NOT RELY ON CARFAX REPORTS FOR ANY CAR PURCHASE! We recently purchased a Mitsubishi Lancer Ralliart from Rahib Motors. The car was rated by Carfax as a good buy. The car was in Florida and we drove it back to Pennsylvania. On the way back the next day the car developed engine code P0137, a faulty oxygen sensor. The transmission developed shifting problems from a poor design of shifter fork sensors. These problems are well documented on the internet. The car was also missing wheel lug nuts. If Carfax were reputable they would not rate any car from Rahib Motors as a good buy, nor would they rate any Lancer as a good buy.

Carfax has Falsely reported my vehicle as scrapped and likely a scrap yard clone. I contacted them via their website four times and provided documentation that their report was false. No response after four weeks. Cannot sell or trade my vehicle with this false status on the their report.

I check Carfax on a 2010 Ford Escape xlt. They did not disclose it was wreck. Front fender coming off wiper bottle not working due to fender damage. They used can spray paint to repaint the fender to cover up damage.

Reading through the reviews, I can see I'm not the only one that had the same exact issue with ordering... I ended up disputing the charge with my cc company!

I found my present car through Carfax. Everything that was reported on the site was accurate. I even recommended the site to a few other people. Although the vehicle was used, it looked new and the dealership was as described.

I have used Carfax for every vehicle I have bought in last 5 years and above all You have very detailed report of every service done to the vehicle. You will have a detailed report of all accidents including the repairs done involving any accidents and all recalls if they have been done or not.

I used all the other sites you listed but always came back to Carfax. The prices and information was always complete and factual. The website was always easy to maneuver and the pricing was always the best.

They showed a low price ($14999) but the crossover ended up costing over $22400. It's was at a Honda dealership on Rosa Parks in Nashville, Tennessee. I'm leary about using their site again I can understand up to $3000 extra but not over $7000.

My credit card was hacked after paying for a carfax report, Carfax refuses to contact me regarding this. Buyer beware. Giving this company your credit card information!! Don't make the mistake I did getting fraudulent charges on your card.

Before purchasing a 17-year-old luxury sports car I decided to get a Carfax for $39.99, hoping that I could get some history on the vehicle. I put in my VIN # and received a very short report 1 page indicating that the car was owned by the dealer I was purchasing it from, no other information/history available. A few weeks later I received an email from Carfax asking me if I was interested in finding out the history of any vehicle. I put in the same VIN # and it told me there were 54 historical records available, but if I wanted a print out it would cost me another $39.99. I then went to two free sites AutoVin and AutoCheck and got free complete thorough reports! When I complained to Carfax via email I received an email indicating that a response will follow... well I never received a response... they are scammers! Don’t be fooled like I was! Don’t pay for a report you can get free of charge elsewhere!

I like the used car price history. Allows you to see how long they have had the vehicle which may help in negotiations. They let you know if the price is above/below market price. They let you know the options available on the vehicle. The history of said vehicle. Like service and accident. Things that you would want to know.

The best feature is the ability to use their Carfax reports to see the vehicles history, maintenance records, the number of owners and most importantly to me the area of the country that the vehicle has been in. I'm in the Desert in Arizona. I wouldn't want to buy a vehicle that has a history of being in a Northern state due to the possibility of it being a rust problem.

Do not do business with this firm. As previous stated here by other reviews, I have also been taken by them. I went to buy ONE report, their page refreshed, and put 6 reports in my cart, and charged me $99.99. This is done by purpose by them, and is not an error easily made. I have contacted them twice, with no reply. I have asked my bank to do a charge back. And due to this, I have went to another company to check out a vehicle. Do not do business with this firm, as you will also been taken. If Carfax wants to do the proper thing here, my case number is #**. Otherwise, I will complain to BBB, Google reviews, and onward.

Stole $60.00 thru deception. Like so many other reviews, I too asked for a single $39.99 report and got billed $99/99. I placed 3 complaints through their website and got no reply other than a computer-generated note that they would get back to me. THEY DIDN'T. To make matters illegal, they sent a phony billing to my credit card company which contradicted the billing I have from them. Credit Card Companies will back the merchant's claim if they submit a billing, even if it was deliberately falsified. Stay away from them. There are other, more credible companies which don't advertise as much but are more honest and customer-friendly.

On 6/15/17 I purchased a one owner, off lease vehicle. Clean CarFax from the dealer. Being an ASE Certified auto technician and "car guy" I looked the car over thoroughly. No issues. I recently went to trade in the vehicle 3/2020 and was informed on 12/3/17, 6 months after registering the vehicle, damage was reported. Date of incident, 6/12/15. 30 months prior to my purchasing. Reports states first available for viewing on CarFax 12/3/17 so I had no way to know. Dealer had no way to know. I contact CarFax and requested details of this "Damage". Keep in mind the car is a Soul Red Metallic. To properly repair it you need a 3 stage paint. (Similar to a candy color). The claim it was reported from a reputable source that wishes to remain nameless. They told me to take their word for it, there had been damaged.

VERY DISHONEST business practices that I will be reporting to the Better Business Bureau. I CANNOT believe these guys have not gotten a class action lawsuit against themselves yet. I selected 1, THAT IS 1 FREAKING report and you charge me for 6 and now they WILL NOT respond to my request for assistance. I will be disputing this charge with my credit card company and I will NEVER use Carfax again. I have contacted them 4 times and have gotten nothing but automated responses, the only phone number available will not let you talk to a person. Autocheck has better information, cost less and does not have any B.S. scams. ** <- Use this if you want a reputable source of information and not some intentional scam of making it as hard as possible to correct an order!!!!

I recently bought a used car from a private seller. Before purchasing, I wanted to see a CarFax so I went to the site. I didn't realize that it defaults to the most expensive option until after I checked out. I then went in to purchase the option I wanted (3 CarFaxs instead of the max), figuring that they would notice the double-charge and contact me...especially since I added a note to my 2nd charge. No response, so I asked PayPal to dispute it with a detailed explanation. After two weeks, I receive an email from Paypal saying they received no response to my claim! I cannot believe that in 2020 a company like this would be so incredibly dismissive of an obvious mistake. I realize they have a monopoly, but I STRONGLY urge everyone to be extremely careful when dealing with CarFax!!!

On Sept 9 2017, I purchased a used Toyota Sequoia (2015 Model). This vehicle was a Certified Used Car, with extended Warranty, Perfect like new.... Now let me tell you the truth, The car is total junk, it had been in a wreck total damage to the front, left side, rear, and undercarriage, but here is the ace - STRUCTURAL DAMAGE reported. This vehicle was wrecked, cheaply repaired, put up at a dealer auction, sold to me then the Accident/Damage was reported, and the CARFAX report showed no accident, until two weeks ago when I tried to trade it in, and was told that the vehicle was not safe, the blue Book value of my car undamaged is 34,500. This car with this damage, is worthless. I don't think that I can pawn this death trap off on someone like myself who just wanted a nice car. CARFAX is not FAILSAFE, or 100% reliable, so please be warned. Thank You. BB

I purchased a 2013 Volkswagen Tiguan from a used car dealer, January 2017. I traded the vehicle in recently and discovered it had a structural damage event on the Carfax report; resulting in the trade-in being approximately 1/3 of what was expected. Incident was reported to Carfax in August 2016, but was not put on the vehicle report until March 2017.

Carfax is reporting Structural damage to my 2012 Volvo XC 60. There was some fender damage due weight of snow collapsing a carport onto the vehicle. The carfax report has completely devalued the car for no reason with an outright lie. They refuse to respond beyond the email that says help is on the way, then nothing! Useless company.. I can't find a phone number to call and complain. I will not stop until this is resolved to my satisfaction.

After reading through the page below, I've come to realize that the "web glitch" which led to me being charged for a 6 pack vs. the 1 pack I ordered, is not a glitch at all - it's a feature...for them! Not only that, they charged me twice for it. Just as with everyone else, they are non-responsive to email requests, support tickets, and there's conveniently no phone number to call. At this point, it appears they are engaged in straight up fraud vs. the business they claim to be running.

Reading reviews after the fact, I realize I'm not the only one this has happened to, but I went to purchase a single report and the website hung, or glitched, or I don't know what happened, but it changed from a single report for $49 to the 6 for $99. So I was charged $99. They will not respond to e-mails. They will not supply a phone number. I've been trying for five days with not one response.

Bought a 2005 Mini Cooper and dealer failed to supply a copy of the Carfax, although I reviewed it. I went online to purchase my own so I had the history, and somewhere after selecting the option of one report for $39, the website refreshed or managed to get itself back to the $99 option as I completed my purchase. I immediately contacted Customer Service via the email portal and requested my billing be changed to reflect the one report price. After a week of replying daily to the email case that I received asking for some status, any status, I have given up. I will place a review though on this poor customer service on every review site I can find. Also will submit a BBB complaint. Do NOT expect this company to supply and customer service for your problem.

Carfax falsely reporting a wreck on my trucks Carfax. Really screws my chances of getting what my truck is worth now that I’m trying to sell it. Only way to dispute it is over email and they’ve 100% completely ignored me. They will reply to your comment saying they sent you a message. The message will say they’re looking into it but then again no response. Zero accountability for this company. You are guilty until proven innocent and It’s up to you to prove it. Garbage company...

Eye opening to learn that a Clean CarFax on a used vehicle means basically NOTHING. I purchased a low mileage 2006 Honda Pilot, by seeking info from the Last Honda Shop who serviced the vehicle to see if a Timing belt was changed, I come to learn that a Remanufactured Engine was put in. Nothing on the CarFax about this.. Eye opening. I feel this SHOULD have been reported.. Maybe not CarFax's fault.. But there needs to be MORE RULES about what is reported.. Timing Belts that can destroy an engine should be mandatory reporting and swapping engines should be reported also.

CARFAX only allows five star reviews of its car dealers, and recommended Highline Imports LLC in Easton PA to us. Highline claimed to perform a state "safety-inspection" on the car my wife and I purchased from them --- and they put a state safety sticker on it --- but the car they sold us had a hole in the exhaust requiring $400 in exhaust repairs. It broke down our mechanic said because "it looked like no one ever changed the oil". The junk in the oil pan caused a camshaft sensor to be gucked up and the Oxygen sensor was burned out, costing another $600. This dealer is simply a licensed curbstoner, flipping dirt cheap used cars at high profit without doing a single thing to see that they are mechanically safe and in decent shape.

DO NOT TRUST CARFAX. THEY KNOW IT IS MISSING INFO AND THEY DON'T MIND SINCE THEY MAKE THEIR MONEY ANYWAY. There were two wrecks on my "clean" carfax vehicle. Carfax nor the dealership will accept any responsibility. Carfax knows its data is untrustworthy - just read their disclaimer....

Do not purchase a Carfax report. I was not able to get a report about a car I was purchasing and paid the $39.99. I requested a refund immediately and I have yet to hear anything about it. I have emailed the request twice with no results or answers. Thanks for stealing 40 dollars from me carfax. DO NOT USE THIS SERVICE!

I was emailed my car is overdue for emission test. Two hours out of my day and the car doesn’t need it. Per the emissions facility and the state of Illinois. Oil change needs to be done in 7 months. The car per manufacturer states every 6 months. Then the CarFax states the vehicle was way overdue for tire rotation. I get that done every 6 months. How is all of this possible. This is misleading to me and other consumers.

Carfax reported inaccurate frame damage on my vehicle and the value decreased by $6,000. You can't call them. I completed a form asking them to review it which they confirmed they received CASE#**. Nothing since. Total silence. TERRIBLE CUSTOMER SERVICE!!!

My car was slightly damaged in a hit and run accident. The trunk lid was replaced making the car just like new. There was no accident report due to the low dollar amount for the repair. The police department, insurance company, and repair facility strongly denied any interaction with Carfax. Somehow the minor event ended up on the Carfax report and when I tried to sell the car, the offers made by online car buying companies were lowered by $1000 specifically because of the report of a repair having been made, without any specifics. After I repeatedly insisted, Carfax identified a "repair facility" as the source but the facility defended themselves and said that their reputation would have be severely damaged if it were known that they gave out such information.

Went to a dealership to purchase a new car. Dealer pulled up Carfax report for our trade in and it showed structural damage. This information is not accurate. We did hit a tire on the interstate that flew off a truck which caused cosmetic damage only, which was repaired. The repair on this date however was listed as structural damage on the carfax. Our insurance company classified the repair as comprehensive and confirmed there was no structural damage to the car. When you call carfax, you cannot get a live person on the phone other than a receptionist who refuses to help. You have to submit a claim form on the website and the claim can take “weeks” to resolve. This inaccurate information caused us to lose the deal on our new car because we lost the rebates for the new vehicle which will end before carfax will even look at the record. Completely disappointed in this service that is supposed to protect buyers, not cause harm.

We bought a car from a private seller on Craigslist. Big mistake. He had Carfax report with 63000 miles. When we went register the car it actually had 163,000 miles on it. We needed up shelling $1000 more to get the car drivable. There is not an easy way to get in touch with Carfax. In my opinion not worth trust CarFax.

If you are a dealership do not get yourself stuck with Carfax contract. They'll tell you you'd have an option to cancel the contract after certain amount of time but that is a Big Lie. Carfax did provided their service to my dealership for few months which we paid for it. And after we asked to cancel the service via phone and email they still kept charging us for another 12 months even though the service was disconnected. They sent us to collection agencies that kept on harassing us repeatedly for over a year and even contacted my apartment landlord that has nothing to do with that. After a year we received a lawsuit from Carfax suing us for over 11,000$. Within a month later without even going to trial they sent us a judgment letter showing we lost the case. This whole experience has been a nightmare. This is absolutely unfair. I can't believe they can do this to a small business and get away with it. I lost my faith in justice.

CarfaX includes EVERYTHING on their reports including personal information such as re calibration of breathalyzer devices date and location of service. This company is out of control. I asked them to remove me from their database and they refused. This is NOT an Government or State agency as they portray themselves to be. They are a private owned company that should be investigated for privacy law violations. They began reporting auto damage tied to police reports and now they record everything down to tire rotation as mentioned. Ridiculous that they are allowed to carry on as they do!

I am selling my vehicle. I am the third owner of this vehicle. I had never in an accident. However they it listed passing through many dealers reporting as color green. The color is black. The Carfax report is messing with the value of vehicle. This 2008 Ford Explorer Eddie Bauer has 116000 miles on and it’s perfect condition. As reported in the car it has never been in an accident but they even as green while I owned it! They need to held accountable for devaluing people’s vehicles!

Got charged for six reports when I only ordered one. Can't call and talk to a person. No phone number for customer service and no reply after sending three email messages over five days. Plus they take no liability for false reports.

Scammer... When you place a order for 1 VIN report 39.99 they change it to 99.99. Beware. Will not respond with help to resolve this. Sad way to do business, and if they do this. The report if you receive one can't be trusted. And the website will not let me access the account. Eddie

We bought a truck in January 2019. In February 2019, we refinanced with State Farm Bank. On the same day that the title was transferred to State Farm Bank, there is a "Damage Report" which does not list the source - saying the vehicle is a TOTAL LOSS. There was no accident, nothing -- so far no explanation from Carfax as to where this "damage report" came from and why the assessment of TOTAL LOSS. You cannot talk to a person - only "chat" by email. Now, our vehicle has basically no value for trade-in!! This is a completely bogus company -- I agree it should be sued. We should start a class action suit.

I bought a Ford Flex from Auto Nation in Tustin Ca. on 1/19/15. They showed me a "CARFAX" report with a clean record. Fast forward to 2019 now my "CARFAX" report shows an accident and some repairs on the car. So with that the car value is less and now the CARFAX report shows the accident happened 1 month before I bought the car and was available on CARFAX 9 months later. DO NOT TRUST IN THIS PRODUCT....

I explained to Carfax that we had a minor collision repair on our vehicle not a total loss. I send them the information that the insurance company send me explaining it was a small collision repair. After waiting almost a month Carfax send me a email telling me they will still keep total loss on my Carfax report. Carfax doesn’t have a phone number. They just have a chat that take 30 minutes for someone to chat with you. In the end they person you chat with say to wait to get a reply by email they can’t help you. Carfax should be sued by many people for there bad service. I lost money on my trade because of their error on my Carfax report.

I also bought one report and got charged for 5 at 99.00. I have filled out the form for refund 5 times and no response except an automated email. A the other poster said, no phone number. This is absurd and I will not stop until I get my money back.

I purchased a report - 1 report - for $39.99. However, a charge for $99.00 appeared on my bank statement for 5 reports! I immediately reached out to CARFAX but have not received a response. I've written twice. I received acknowledgement of my complaint but no one has offered to refund the money I did not intend to spend or apologized for this mistake. They conveniently don't have a customer service phone number where you can actually speak to a representative. It's been a few weeks and I have heard nothing, and have not received a credit for the overcharge.

I was very impressed with the info that I received and would tell anyone that is going to buy a used auto to go to Carfax and put in the info on the auto and see what it has listed on it. Very happy I did this.

I went to get an estimate on a trade in at Concord Nissan and they tried offering me 10500 for my Nissan Frontier which is scandalous in that based upon appraisal beforehand with no frame damage just very very minor scratches. Carfax has inaccurate information obviously and I almost got screwed based upon carfax and Nissan trying to be dishonest with me!!!! No sale!!! I still have the truck and will sell to my friends only. Dont trust either of these crooks! Concord Nissan, and Carfax foxes belong in the woods not estimating values of autos. What a joke!!!!

Carfax charged me $99 after I requested online the standard report $39.99. Once they got my debit card the cursor of the computer jumped to the 99.99 charged. Now I sent an email, I called my back to dispute, I believe it is a fraud because I am not the only one, there are many complaints about this charge. BE CAREFUL, CARFAX is misleading the person that purchase online a standard report. I want to sell my car with the report. NOW I want my money back. I will never again do any business with them again. I make report every place I can, I even will call 7 On Your Side.

FACT: I recently purchased an absolutely immaculate 2014 Jaguar XK convertible from a very reputable dealer who has been in this business of taking slightly damaged cars and restoring to tip-top new condition. They sent me the pictures taken by the insurance company chowing very minor front cosmetic damage, with no frame or structural damage. When I received the car it was absolutely immaculate!

Carfax charged me $99 after I asked for only one report. Thank goodness they gave me a $60 refund, but the worst thing is that the report I paid for which I thought was going to have more details was exactly the same as the one the car dealer gave me. When I explained that I was looking for MORE information they said a refund would not be given. I plan to take this up with my credit card company and dispute the charge because this report was worthless and I had been led to believe it would have more value than what I could easily get online. Do not do business with these scammers.

The insurance company deemed my hail-damaged car a 40% loss. Carfax has it with a gigantic red sign as a TOTAL LOSS VEHICLE. There is a HUGE difference between a car that has been totaled in a wreck and a car that has COSMETIC damage only! No broken glass, engine is pristine, as is the inside of the car. BUT GOOD LUCK SELLING A HAIL CAR, even one that you had repaired. Carfax should at least have an EXPLANATION AS TO WHAT HAPPENED. It states "hail damage reported", but then in the next section (a few months later, when insurance finally evaluated the loss) it states, "TOTAL LOSS!". So it looks like the car was in an accident in the time between when the hail was reported and final damage was assessed. (This car sat for months in an insurance lot with all the other zillions of hail cars in my town; YES, it took months to assess!).

I went to Toyota Universe because of a Carfax ad. The car was Advertised as being certified and never being in a accident. My Salesman name was Dardan **. Because of work I got there after dark. The car was parked in a dark space for the time drive and Dardan rush my wife and I. He did not give us much detail about the car and When we went back in he talked more about his return from a two week vacation and getting cheated from buying a salvaged car in NY than the car I was there to buy. Then he wrote a long list of dealer fees and told me the car would cost X, Y and Z.

Do not rely on a Carfax to know if a car has been on an accident. I bought a car from Atlanta Classic Cars on July 24, 2018 and was given a clean Carfax. We have had many problems with this 2018 Mercedes loaner car, which had less than 5,000 miles on it. We went to Honda to look at trading it in for a different car and their Carfax showed an accident with moderate damage that was reported to Carfax 18.5 weeks prior to our purchase. For now on I am taking every car I buy to a trusted mechanic.

A CarFax report is not accurate for several months after repairs have been made. I heard 6 months. Dealerships can sell a vehicle with a clean CarFax report, only to have accidents pop up months later, which of course decreases the value.

I have listed several cars for sale on Craigs List and Auto Trader. Never fails that I get a text message saying a potential buyer will not come look at the car without me sending them a Car Fax report. EACH time such a request is made the caller is in an area code over a 1,000 miles away, I realize that people move and keep the same cell phone number but come on - how come it is only the caller with a far away area code that will not come see the vehicle without a Car Fax. On a Harley I was selling once I sent the Car Fax I NEVER heard again from this "serious buyer". I suspect that the Car Fax employees call sellers to drum up business for Car Fax since one time I got a report from another company and that was not good enough - the report had to be from Car Fax. Another time I car I was selling I paid for a Car Fax report and it showed me as the original owner - I bought it from a neighbor so I was the second owner.

When purchasing $39.99 Carfax report, They switched the button to $99.99. It took Carfake 60 seconds to take my money but 5 days to give it back!! NEVER DO BUSINESS WITH THESE SCAM ARTISTS!! If you do business with the people you are a fool!

Carfax has an accident reported in my car that is incorrect. I filed a claim, my insurance company filed a claim and the dealership filed a claim. All with supporting documents asking to have the error corrected because we are trying to finalize the purchase of another car and this is causing a huge issue. Despite numerous attempts nothing had been done yet and they have yet to contact me, my insurance company or dealership. This is their mistake and needs fixed and they are a nightmare to deal with!

I ordered Carfax report for my vehicle which I placed for sale, and I paid $39.99 through PayPal as they asked for. Once I received statement from PayPal, I noticed that I was charged $99.99. I brought it up to PayPal and my credit card company and finally was corrected to $39.99 without Carfax attempt to correct their mistake. I noticed that during ordering process of the report, Carfax website was maneuvering me to some unnecessary repeating sites which I suspect it was part of their purposeful act in order to confuse the customer.

I've tried to submit name and email address. They keep saying it's wrong. I've tried 5 times. I think they just don't want to hear about the mistakes they make on reports. I've come to the conclusion that they're just full of ** and don't want to deal with people's complaints!!!

I made a request on Sept. 3rd in the am, currently no response or claim #. Provided supporting documentation to correct falsely reported frame damage. Correcting bad data should be a top priority for CARFAX. This becomes a credibility issue for CARFAX. CARFAX reports frame damage when a car bumped into quarter panel in paring lot. Truly cosmetic damage. Provided full work report from auto body shop, plus written signed statement from auto body facility. This seems to be a theme with CARFAX. Class Action needs to be pursued.

I will be contacting my attorney so if anybody wants to send me their info to ** so we can file a lawsuit please do so with all info. I have owned my Porsche 911 since 2016. Carfax is reporting a "frame damage". NO ACCIDENTS. i spoke with my insurance who has no knowledge of any damage, i spoke with police in California who has no info on any damage. Finally I went to Porsche in Newport Beach California to inspect my vehicle. Service and sale manager looked at my car, top and bottom on a lift in service department and they noted NO DAMAGE. Carfax is ignoring my emails since February of 2019. To trade in my vehicle I would be losing roughly $30,000 and I will be seeking damages worth of $30,000. - Already filed a complaint in BBB. if anybody has any open case, suggestions or suit against carfax please let me know!!! This has to END!

Carfax is a joke! Recently attempted to trade my vehicle and they pulled a Carfax. They told me it was in an accident. Said no, it was never in an accident. They told me it was in an accident 3 years before I bought the vehicle but wasn’t reported until a year AFTER I bought the vehicle. If you’re gonna report accidents 4 years late what the hell is the point. Don’t rely solely on Carfax, it may be all lies.

Like many others, was charged for 6 reports when I wanted 1. Apparently the order defaults to six at the very end of the order. Misleading and a cheap trick. They have no phone # and customer service ignored 6 emails. Will have to dispute with credit card company. I really needed 1 of the reports, but did not get it for fear of being charged for 6.

I contacted CARFAX to let them know they were missing vital and pertinent information on the report I bought and they said essentially too bad you got your report and we are keeping your money! I replied no problem-I will login to my credit card and a few minutes later I had my money back!!! If you just want to check the title on a vehicle google "National Motor Vehicle Title Information System" and select a provider. It will only cost you $8-10.

My car was involved in a accident and sustained minor damage to the right front corner of the vehicle. Carfax reported damage to the right front, front, and right side which was incorrect. Carfax also reported structural damage which did not happen. The false Carfax report has destroyed the value of my vehicle. The report was generated from the local police department who has a cozy relationship with Carfax via the crashdoc.org website. I have a copy of the police report which does not state any of the false Carfax information from the subject accident.

I was at a dealship trying to trade my truck in on a new one. The dealership/Rep came out with a Carfax report. The report state my truck had damage on the report stating "structural damage reported": I had a minor incident to the right rear quarter panel but repaired at a local insurance approved body repair shop I have used for 40 years. I did not disagree with damage but it shoud have read "minor damage repaired" nowhere was the damage to frame or any other parts of the structure of the truck.

I attempted to purchase a single Carfax report for a used car I was interested in buying. Once payment was submitted I received a receipt for their most expensive 6 report bundle, which I did not select. There is no customer support number for Carfax and they have not responded to any of my requests for refund. I'm now forced to file a report with my credit card company. Very poor/unethical business practices at Carfax.

I went to purchase ONE Carfax for $35, they charged me $99 for 6. I sent an email because there is no phone number to call and of course, no response. So now I have to deal with my credit card company. UGH BUYER BEWARE.

I have a 2006 Honda CRV and I’m the original owner since I bought this car in Oct. 2005. About a month ago, I tried to switch my car insurance to AAA and I was told by AAA that Carfax is reporting my car as a Salvage. Neither DMV and nor my previous insurance company show my car was as salvage and was total loss at any time. I contacted Carfax and they insist that they have checked with their source and verified that my car is salvage. I asked Carfax for the name of their source but they say they can’t reveal their source and they are not willing to investigate their source’s report and correct their report. This is very frustrating and I felt being taken hostage by Carfax.

I was looking a buying a new Honda, Toyota or Mazda and trading in my 2012 Honda. The dealer each ran the Carfax and Carfax published that my car suffer a write off collision. It didn't. My car suffered damage requiring repair, which was done. I retained a clean title. My state issues a "salvage title" otherwise. I contacted Carfax. They refused to change the publicly available information. I sent them letters from the insurance company stating that the car was not written off. They refused to change the record. Carfax is disreputable. Carfax cost me $8000.00 in damages. I am pursuing legal action.

Many would THINK that NILE AUTO SALES, DENVER, CO 80220 are a reliable dealership for buying a used car. Just maybe you might want to rethink after you finish reading this. Yep, RETHINK. I received a notification from CARFAX USED CARS via the Internet that NILE had a NISSAN SENTRA 2013 for sale. The first CARFAX notification was on May 17, 2019. CARFAX sent NILE a message that I was interested in the car.

Before I bought my car in 6/17, I bought a CARFAX. It said there had been an accident the previous month. The owner had not mentioned this but he told me it was just a "fender-bender." When I saw the damage the day I went to pick up the car I knew it was more than a fender bender. Still the CARFAX report hadn't even mentioned damage... just "accident reported." I alerted CARFAX to the damage in September of that year.

I recently (in April) brought my car in for maintenance at Toyota dealership. To my surprise, the dealer said their system showed my car was under "Total Loss Vehicle" under the CARFAX report. I immediately went to DMV and call my car insurance for clarification and everything was clean. The bad part is CARFAX don't have a live person to speak to, so I had to start off with email to their ConsumerResearch@carfax.com department. They got back to me in a week and turns out that it was an error and they corrected the report and send me the updated link to the CARFAX Vehicle Report. I reviewed the entire report and found another error. CARFAX report, said my vehicle was towed on an incident happened in 2017. They claimed they got the data from the police report and gave me the case number.

I had a minor fender bender last year when someone rear ended me at probably 5MPH as we were merging onto road. Their insurance GEICO paid $2,900 to repair my bumper at Caliber Collision in Burke VA. I went to trade it in and dealer ran a report, to my surprise it says the damage is structural. Dealer would not even trade my vehicle in. After submitting a claim along with the estimate of damage on their website and waiting 3 days for a response. They claim because the tow hitch pushed in the floorpan that they consider it structural and won't reverse their report.

I purchased a history report on a vehicle I planned on buying because it had a salvage title and I wanted to know if the frame was damaged. The report says structural damage but then says to have a mechanic check for possible frame damage. I only bought this report to know if the frame was damaged for sure or not. Tried to get a refund and they said no. Complete waste of money!

Carfax is a very useful site for car/suv searching. I found the car history to be of use in regards to accidents and such. I’m completely satisfied with the search information Carfax provides. I wish I had used it before for some previous purchases.

I am a small pre-owned car dealer. At the time of the incident, I was paying Carfax approx. $300/$400 a month for their service. The car I bought was bought from a Chrysler Manufacture sale and had been in a minor front end collision. The paperwork from Chrysler showed where the damaged totaled just shy of $1,200. The car was announced at the sale with previous minor damage. $1,200 dollars these days is minor. Chrysler did not misrepresent the car. We were okay with what had happened. It was sold fixed and a detailed repair bill in hand.

Bought a used Honda CRV from an Acura Dealership, they showed me the CARFAX and it was owned by a woman who never drove it and it had 17,000 km on it. When I was looking for a new car one year later, the CARFAX said I was the THIRD Owner? I called the dealership back and they said they couldn't comment on something that happened a year ago. What??? Then I spoke to him later on and he said he just doesn't understand what happened but that maybe it was a lease situation. What does that mean, and he did not know.

Purchased a vehicle with a Carfax report which indicated no structural damage. 4 months after I purchased it I tried to trade for another. The report output 4 months later indicated structural damage to the vehicle occurred 8 months prior to my purchase. When I questioned Carfax via online chat the representative essentially responded that it is not their problem and I should seek out a 3rd party resolution service or check with my state's DMV about disclosure laws.

My 2014 370z Nissan was in car accident on 06/27/2018. My Carfax says structural damage on 06/29/2018. My car title say none on the car salvage. I would like this mistake on my Carfax corrected. It should read total loss not structural damage. Please correct my Carfax as it should read Total Loss of vehicle 2014 Nissan 370z.

I have used this business and paid for services, and also disputed their results both as a car seller and buyer. They are at best inconsistent. Their claim to fame is collecting data from department of motor vehicles; however when questioned, on their buyback guarantee then they can't be sure of the validity of their sources. On top that their consumer affairs after reneging on their buyback policy, because my car was listed as a 1 owner, lease; when the registration I have in my possession, says it was a RENTAL/FLEET VEHICLE. Completely different animal when CARFAX claims that it was a clean car, when it was a MANUFACTURER BUYBACK, THAT WAS THEN AUCTIONED OFF TO ONE OF ITS CERTIFIED CHEVY DEALERS to sell a car that was damaged, with no predelivery checks as documented a requirement by CHEVY; and manufacturer then refusing to fix vehicle under warranty because of fleet status.

I was sold a vehicle that was one of their certified vehicles (a Land Rover Discovery Sport that had been wrecked). I had the vehicle inspected after arriving back in Santa Fe, the car is black but dark blue replacement parts along with black parts that were painted and not matching the original body color. The dealership has been informed but they will not correct any of the problems. Carfax is a total lie. My opinion, they are crooks!