Carfax Reviews

I was hit by a rolling car and literally tapped by an uninsured motorist. Causing no more than a scratch on my bumper. I went to trade my car in and the salesman told me I was in an accident and my airbags deployed. After disputing that a scratch on the back wouldn't cause my airbags to deploy he offered me $3000 less. I got bumped, and you would never know unless you looked hard. The police and the insurance said it wasn't on their end and didn't know who would have reported it. I got screwed, don't trust Carfax!

Went to the Dealership the other day to purchase a new vehicle and trade in my current vehicle. The salesman came into the room with a CARFAX report showing my vehicle was in a "Disabling Front End" crash on 11/2008. I bought this new. It has never been in such a crash. The dealer offered me $3000 less because of this. I went online and found a way to dispute the report by filling out a form with all my information along with the vehicles information. I received an immediate email stating "Help is on the way! We'll respond to your request soon!" That was three days ago. Today I found a CARFAX chat where you can chat online with a CARFAX agent. After waiting for 10 minutes for an agent to connect I told them about my problem. I was told that they do not handle those cases, that a different department does those and they would get back to me as fast as they can.

Car Fax wanted to upload our inventory for a fee. It was a trial basis, and they were supposed to schedule a meeting to report to us, me as a marketing director, the results. I did not hear from them for over a year when I got an increase on my billing statement for inventory feed. When I called, the rep was very argumentative and told me she could not cancel without an exit interview. This is not only a lack of judgement on the rep, but it also looks bad for any future chance of our renewing.

Inaccurate Carfax info and horrible customer svc.

In the process of purchasing a new car I got reports on my car I am trading which showed that because of an accident my 2010 Volvo XC had a trade-in value of between $12800 and 14000. I was shocked when the car dealer offered me only $9000 because the Carfax Report showed that my air bag had been deployed which was a total fabrication and could have resulted in a $3000 cost to me.

I ran a report on a car that we considered buying and it said it had no accidents reported but the owner told us it had been in 2 accidents that required rebuilding the front and rear of the car. I ran a report on my old car one month after it was totaled. It said that the tile was now Rebuilt and that the car had been seriously damaged in an accident (true) but said that the airbag had deployed (not true). It just doesn't give me any confidence in their data.

I have been trying to find a car in NJ and some didn't have Carfax reports so I decided to Google the VIN numbers and yes, they had been in major accidents in the past and spiffed up like new. Well, I decided to Google ALL of the cars I look at and came upon at least ten in a row that had salvage titles, had been in major accidents and CarFax was reporting them clean. I would suggest that instead of getting suckered out of the $60 for unlimited reports, you just copy paste the VIN number into Google. You will find it much faster that way. Pics included of the pretend Carfax also have to make one wonder who is filling out these Carfax reports since this car was registered and salvaged in TEXAS, not Manahawkin. I smell a dirty rat.

This will be redundant because I've read this same story over and over. I was in the middle of trading in my My 2013 Lexus X5 while purchasing a new car. The salesman came back with a CarFax report showing my car was in an accident. NEVER was my car in an accident. My window was broken while the car was parked in my garage. No other damage at all. After running around town to get documents I showed the dealership documents and photos... They still offered me $6000 less than they previously offered me. They said, "if Carfax says accident no one will buy it". And of course you CANNOT reach Carfax.

For all of you wondering, Carfax gets their information from TxDOT. I have been fighting and searching for 3 days to figure out how they get it and how to get incorrect information changed. When there is an accident, the jurisdiction in which your accident was in sends your crash report to TxDOT. Also, when you have your vehicle serviced; if it is a reputable place they also report your info to TxDOT. TxDOT then turns around and from what I understand SELLS your VIN information to Carfax... So if a person (such as in my case - the police officer) checks the wrong box, makes incorrect assumptions or just plain makes a mistake like humans often do, well then you're screwed. Basically Carfax doesn't check repair receipts or quotes against the crash report to verify if their information is correct before publishing it on such a well used site.

Getting a trade in value from a dealership they said the Carfax report showed an airbag deployment basically making the car worthless to the dealer. As the only owner and driver of the car the airbags have never been deployed and I can not get a response from Carfax to find out how or why they are giving out false information costing me thousands of dollars.

CARFAX offers "UNLIMITED CARFAX REPORTS ONLY $54.99". One would think that this would be unlimited... BUT, the limit is still 5 VIN reports, as with their $49.99 offer and unlimited reports by license plate numbers for 60 days. Who, when shopping for a car, is going to be checking license plate numbers when trying to determine if a car has issues? The wording for this offer is simply misleading, and they know it. CARFAX could be upfront and state that for $54.99 you have 60 days to check 5 VIN numbers and unlimited license plate numbers. I didn't read the fine print until I couldn't do a sixth search. Fool me once, shame on you. There will certainly be no fooling me twice - or anybody in my circle of friends and family.

I rolled my front wheel on a woman's big toe. Was sued for personal injury. Carfax stated I had a car accident, airbags did not open up. That in itself suggest a car accident. Then said I had not done any maintenance to my car. I bring my car in every 5000 miles. They have ruined it for me to sell my car. For over one month they have not pulled the false information. I have a clean record, went to DMV. GEICO wrote them to change info. No luck. No phone number to reach a live person to resolve their lies. My car has never ever had any damage to it.

I paid for a Carfax report and trusted it, yet it was a joke. I purchased a used $50,000 BMW 750ix and found out the car had been wrecked and half of the car was fixed and repainted! I had the chance to buy a car just like it, but felt comfortable that the Carfax report was spot on, but it was not.

Carfax is deceitful. Don't waste your $55 on "UNLIMITED CARFAX REPORTS" searches because they still limit you to only 5 searches using the VIN number. They should tell you before you pay $55 for their "unlimited" plan that the license plate searches do not provide the same information as the VIN searches. They should disclose that the "license plate" searches ONLY reports vehicle maintenance history and mileage but does not report the most important information such as liens and title status WHICH IS THE MAIN REASON WHY ANYONE WOULD USE CARFAX IN THE FIRST PLACE!!!

I have a 2001 MR2 Spyder purchased in 2008. CarFax has my car listed as completely destroyed showing it was in a fire last year and it has been recalled. They reported this to DOL earlier this year and I was unable to purchase tabs or even drive my car. After dealing with DOL and them seeing my car is NOT destroyed, they removed the flag from my title and I was able to purchase tabs to drive my car. Unfortunately, this does not resolve any future issues in the future if I am wanting to sell or trade in the adorable car with less than 40k miles on it.

I bought a car from Toyota of Grapevine (TX). They kept pushing the CarFax report that was clean. I had a minor accident and the body shop guy asks if I knew that 3/4 of the body had been repaired and repainted. I said I have the report and specifically asked if it had been in an accident and the dealer said no and it's not on the report. I have made several complaints about the dealer and CarFax even to the local Chamber of Commerce. HOW CAN CARFAX MISS SUCH A HUGE ACCIDENT???? By the way I have HARD evidence now as the repaint job is peeling in a couple places. I even bought a second report a year later to see if it showed up then but it did not. CarFax is guilty of at least false advertising and I will join a class action lawsuit against them and Toyota of Grapevine, TX.

I went to trade my Lexus in for a lower payment vehicle as things are slowing down in the Permian Basin. Well, when the salesman came back to discuss the trade-in value it was almost 6K less than what the value which of course made it less than what I owed on it - all because when I traded insurance companies my old insurance company told my new that I'd had a wreck in 2012! I didn't even own that vehicle in 2012. The vehicle I DID wreck was a rental & it was totaled. So, there was absolutely no way the two cars were the same vehicle. There is no recourse and CarFax will not listen to reason when I tell them to look back to 2014 when I bought the car; the CarFax was COMPLETELY CLEAR. I have to keep my Lexus because I know it's worth & am not going to eat 6K. I am NOT happy with CarFax or my new insurance company at all.

I went to trade my car in to a dealer. The car is in excellent shape and worth around $10,000. They ran a Carfax report that came back with 13 accident reports on it including a roll over accident and hitting an animal. The Dealer would not offer a penny for trade in. The car has never been in an accident and I have not even a speeding ticket in 40 plus years of driving. A complete bogus report that has consequences. This report discredits this practice of using Carfax as a valid report.

Am in the process of sell my vehicle. Was getting several inquiries as to how many owners it had and service it has had. Thought I would spend the money and have a CarFax report available to show prospective buyers as I thought this would help. Got the report back and it was a total waste of money. It reported only two owners when in fact I know it has had at least three, maybe more, showed the mileage all over the map then proceeded to say there was mileage inconsistencies. Did not show many of the services that I've done on the vehicle. Was unable to use it at all as most of the information on it was false. Have asked for my money back and am waiting for a reply. Total waste of money!

Purchased my truck when it was brand new back in 2005. 10 years pass and I decide to sell it. Got my truck ready to sell and placed an ad in auto trader. Was contacted by someone who told me I was crazy to sell a vehicle that was declared a total loss for the price I was asking. The only problem is that my vehicle has NEVER been declared a total loss. This person showed me their copy of a Carfax report. I still didn't believe them. So I purchased a Carfax report. Sure enough. They list my truck as being a total loss in 3/2006, 1 year after I purchased it.

Carfax said the only service record was a "new battery purchased through Pep Boys." Reality was the car had service records from the dealer which were never disclosed. I went on the Carfax report and I pray I am not going to be sorry. While those issues were under the warranty, they should have been reported, I would think.

I am planning to buy an old Mercedes from a private seller. To cover my bases, I had the car examined by a trusted mechanic, took it for a drive on two different dates and -- finally -- ordered a Carfax report. What I found was shocking. This Mercedes has about 90,000 miles on it... but Carfax said it has 177,399 miles. I was blown away. There was no record of the odometer being messed with, but the numbers were appallingly different. I notified the seller and spent the rest of the afternoon trying to determine how Carfax collects mileage information. I'm a journalist and a skilled researcher, but I never could find an answer.

My husband had an accident in Cumberland, MD on 8/23/12. When the comments were submitted to Carfax "someone" added "Airbag deployed" to our collision loss. This did not happen. There is no indication on our work order of any such loss or charge for it. Now when I'm trying to sell my car this is affecting my trade in value. Who submitted this report??? No phone number/contact or any knowledge of the above FALSE information.

3 years ago I purchased a vehicle - Honda CRV from a local dealer in Broward County - Pompano Beach. On 3/17/2012 they gave us a clean carfax, then 3 years later we go to trade in the CRV at Rick Case Honda in Davie, FL. The CRV was appraised at half the normal cost. They had told us that the Car Fax report has a "Total Loss" against it and it would only be worth $4000.00 dollars. They had also explained that there is a sticker on the right side passenger side of the CRV that tells them that the vehicle has been in a major accident. "Like the entire rear end of the vehicle", then we were told to take it to Carfax to get an appraisal. They came back with an offer of $6500.00 dollars. We contact Carfax via email got some response back but nothing conclusive... They push it up the ladder to the "Consumer Relation Department" and we got nothing.

I bought the CarFax Unlimited 60-day package because I am searching through my web sites, and local/distant car dealers for a particular make of used car. After running FIVE VIN reports through them, I get a message saying that I have used-up all of my VIN report allowance. I had no idea that my "Unlimited" package was in-fact VERY LIMITED to FIVE VIN searches.

The Carfax website shows several options to purchase their services. One option is an Unlimited Carfax reports option for several months. After I ran 5 reports using vehicle VIN numbers, the subscription stopped and said my limit was exceeded and the remaining reports must be based on the vehicle license plate tag numbers. Most vehicles for sale do not have license plate tag numbers. This is a scam. I was deceived.

I purchased a car 2 years ago with a clean Carfax and now, 2 years later, it says it has 2 accidents reported. One accident 1 year before I purchased it and one accident in my possession. I have never had any accidents and it also says there has only been 1 owner and I purchased it used. I went to sell it and it took the value from 20,000 down to 16,000. This is such bull because the dealership won't do anything about it because they say Carfax takes awhile to report things some times so it probably just wasn't reported yet when I bought it. And as far as the accident in my possession, it just says front side impact. I have never had a scratch on the car.

I have owned 4 different cars in the past 3 years. Two of which I traded in to a dealer. One of the cars had major front end damage because a log fell off a truck and we couldn't avoid hitting it. The other had the engine go out, blown head gasket and my son didn't think to stop until the engine seized. I did the work on both vehicles, I used to do it for a living and nothing is going to show up on any report on the vehicles. This is a SCAM, plain and simple.

I purchased a vehicle for $10,000 from a dealer. I was shown the Carfax, and it showed 0 accidents. Well now that I went to trade it in, they ran an auto-check on it and it showed 3 accidents with airbags deployed. Do not use Carfax, it's worthless.

I purchased a 2006 Mercedes in 2009. It showed that the car was clean. I pull the report a few years later and showed it was stolen. I had an accident with the car and when I sold it last year it showed no accident. I was honest and told the buyer it had one. Also purchased a 2012 Audi and showed no damage and there is paint work on the back end of the car. CarFax is a joke.

I have found that my minor fender bender in 2008 also says I was sideswiped which never happened. In 2013, I had my rear bumper replaced and lo and behold, up popped the sideswipe again. Neither time was there any major damage.

My brand new car got scratch by another car pulling out of a parking spot, so we got a new door thinking that everything was ok. A few months later I got a Carfax report that says that my car was in an accident and it has structural damage; therefore, lower my car values to almost nothing. When I contacted the inspector, the mechanics, my insurance, all of them told me they did not report structural damage to Carfax. When I contacted Carfax they told me if I send them a copy of my repair estimate they would show me where it says that my car has structural damage, but according the Acura service itself where I got my car check my car chassis is pristine. Apparently Carfax don't need proof and doesn’t matter with them.

Last week I was considering trading cars. To my astonishment, the dealer came back with the CARFAX report on my Acura with an accident. "Unreported" to CARFAX, but regardless, they say it likely occurred last Oct or Nov (Don't they know for sure?). So while I'm not looking to trade cars now, I have protested this with CARFAX, and after data research on their part, they say their records are correct, they will not remove the accident, and will provide no more details on the accident. I even sent them a sworn Affidavit that the car had not been in an accident.

Unlimited is only 5 reports by VIN. The rest is license plates. Useless. Reading the reviews. Not sure I'll ever trust Carfax again. Waste of money.

I purchased a 1995 Porsche 911 after obtaining a Carfax report which showed there was no wrecks on the car. Two yrs later when I went to sell the car the new Carfax stated there was a wreck 17 yrs earlier. Carfax will not give us the vendor who all of a sudden place this on the report. How can 1 defend oneself against the unknown? Such a scam.

I purchased unlimited report for 60 days before realizing that it meant only for plate numbers not VIN numbers. I could use it for five VIN number reports only at approximately $11.00 a report. I deeply resent the trick and I am sure that I will not use the Carfax again.

My wife and I went in to trade our 2007 Scion TC at Capitol Hyundai as part of a new car deal on a 2015 Sonata. The Scion only had 74,000 miles on it and according to Kelley Blue Book was worth $7033.00. When the dealership ran the Carfax report it showed one accident, which cut the value of the car by half according to their system. I had the Kelley Blue Book print-out from home and had brought it with me to show the dealership. The Scion had been a very minor collision. My wife accidentally pulled up too close to an automatic gate which opened outwards, (unknown to her), and poked a hole in the front fascia of this vehicle.

I bought a Jeep Compass in Sept 2014, the carfax was perfectly clean. Today I pulled out a new one to sell the car and accident in January 2014 showed up. What?? I spent a long time researching the car before buying and making sure I was getting a clean car and now I get "Accident reported". Carfax began reporting this information on April 2015. Should the dealership be held accountable for not disclosing this info? Obviously the car is worth way less now.

I purchased my Nissan Altima from the dealer with 9 miles showing on the odometer and that is what shows on the title. At about 10,000 miles, I had some problems with the power steering pump. The dealer told me it was not under warranty (I purchased a 70,000 mile extended warranty at purchase) because the car had been in a major accident. I was shocked. I ordered a Carfax report and it showed a major accident with structural damage had occurred in another state at about 2,500 miles, and I had never been out of state with the car and I have never been in an accident with the car.

Got charged double for a report on a 2012 Ford Fusion and no way to get a hold of company. Put it on my MasterCard. Got charged 39.99 twice for one report.

I purchased a used car (2009) from a reputable car dealer in 2012, and received a car fax prior to deciding on purchasing this car. I checked the value of the used car prior to purchasing it. There was no history of a salvaged title nor the car being totaled in an accident in New Mexico or anywhere else. Two weeks ago, my husband went to a new car dealer to inquire about purchasing a new car and what the trade in value of my car was.

It appears, Carfax thinks that they have a right to put whatever they want on Carfax report without proper research. They do not even want to provide all the details on the report. They somehow provide how much more or less you should pay for a car based on the information in the report. Well if report is not complete or accurate in the first place, how will estimate for car's worth will be correct.

I wish I had read all of the reviews here before making my purchase with Carfax. They compare the price of 1 report, vs 5 reports, vs unlimited reports for a few dollars more (image attached). It turns out, you only get unlimited lookups by license plates. As most people will tell you, that is worthless when trying to buy a used car. If you are checking dealers, there will be no license plate. If you're trying to buy from an individual, they almost always obscure the plate or remove it so that no one will have personal info about them.

Carfax sells a five (5) report package for 49.95, & an "unlimited" report package for 54.95. The fact that the "unlimited" package is limited to five (5) VIN generated reports is not well displayed. All other reports must be accessed from the vehicle license tag. You can find the information if you do a very thorough search, but it's not as obvious as the "unlimited" add. Since dealers don't put tags on vehicles the "unlimited" package is mostly a waste of $5. It seems a little picky to me since the information is already in their database. Why not just make the package "unlimited"? Anyway, since I've paid my $5 I have 60 days to pull Carfax reports. Normally I'd stop when I purchase a vehicle, but since Carfax feels it ok to fool me I guess I'll just pull 60 days of random reports so I feel like I got my $5 value. Maybe all of us should do that..............

So I decide to trade in my 2008 Tahoe and the dealer will not give me the 19900$ for it after we agreed due to the fact a CARFAX REPORT SAY IT HAS SIDE IMPACT DAMAGE. We have owned this vehicle for 7 yrs and the only damage was done when a driver going the opposite direction drifted to our lane and our mirrors hit. He said he would pay for the mirror and that was that. Well apparently not, the mirror was 500$ (on a LTZ Tahoe) and I am assuming that he filed it on his insurance after the fact. Now that doesn't bother me as much as they untruthfully report it as a side impact crash, which costs me the appraisal of 19900$ down to 17000$. This is completely BULL.

I went to trade my 2006 Mazda 3, with 45,543 miles. Serviced at the same dealership in Glendale, CA, on time from day one. I got a call from the Internet Sales Manager that Carfax had posted an, ACCIDENT/DAMAGE-- AIRBAG DEPLOYED. NEVER HAPPENED!!! I was involved in July 2014, at the front end of a serious multi-car accident. I was told by the arriving officer to move the car forward, nothing much more than a small brush on the bumper--license plate wasn't even bent.

I just purchased a used car April 13, 2015. I received the Carfax report prior to the purchase that stated the there was a repair done on the car. December 2014 (rotors were replaced). I immediately took the vehicle to my mechanic to check it out and he tells me that the "rotors are bad and need to be replaced!" Really? In a little more than 4 months the rotors went bad and the vehicle was sitting on the car lot! Where do I go to find out if the dealer is liable for the proposed repairs since it was on the CARFAX report! I only have 2 days to return this vehicle. Anyone know what I should do? Help please!

First Carfax reported my Porsche Carrera 911 had a salvaged title. It did NOT. I had my ONE AND ONLY CLEAN TITLE IN HAND. I contacted DMV. DMV said internally DMV mismarked paperwork and a title... though before the title was ever sent to me DMV fixed it and sent me only one title which is the clean title I have. I then had to battle it out with Carfax as they "looked into it" as the Carfax said my car was "Salvaged." So, I wanted to sell my car and could not due to the "Salvaged" title by Carfax. Again, even though I had a clean title in hand.

DO NOT PURCHASE CARFAX Unlimited Reports. The CARFAX website is misleading at best and pure deception at worst. Unlimited in bold on the selection right after the 1 and 5 VIN search options DOES NOT give you unlimited VIN searches, only unlimited plate searches which is absolutely pointless for anybody searching smaller dealer lots or even large dealers after hours and weekends. CARFAX at one time years ago did have an unlimited VIN search option and I had used it. Now they deceive you into purchasing an essentially worthless product for $55. I mean really, 5 VIN searches when you're looking for a car. Ridiculous. I have complained to CARFAX and demanded a refund or unlimited VIN searches. I will also write complaints to the BBB and the Texas Attorney General's office for what are deceptive trade practices.

I bought a car in 2007, relying on the Carfax report based on their claims for accuracy & thoroughness and based on their buy-back guarantee should their report be inaccurate. In 2009, they started reporting an accident that supposedly occurred in 1998. They had 9 years to collect info for my report but failed (assuming its even accurate).

I'm looking for a good quality used car. So I signed up for Carfax 60 days of unlimited carfax reports, for $54.99. When I started using it, it stated I only have 5 free reports. The unlimited portion was for running license plates, which only gives the year/vin# to which that plate is assigned. WHAT GOOD DOES THAT DO ME AS A CONSUMER LOOKING FOR A HISTORY REPORT OF THE CAR?? I emailed their customer service, and have not heard back. Never again will I use carfax.

Tried to trade in my SUV that I bought in 2011, only to find out a total loss mysteriously appeared on Carfax in 2012. Now the accident was reported in 2010 before I purchased the SUV. Carfax somehow decides it wants to wait 2 years later to show it in their records. Because of Carfax I'm stuck with this SUV that I don't want!

I went to buy a Mazdaspeed 3. I have wanted the car for a long time. I was excited to find a 2013 model with only 8,600 miles on it and in stock condition at a fair price. The CARFAX was clean in all areas. I drove the car for 2 months totaling less than 3,000 miles and the CEL came on and the car lost power. I called Mazda customer service and they began to tell me the Powertrain Warranty on that VIN was branded. That basically means a Mazda dealer said at one point there modifications done to the car that caused a mechanical failure so they would no longer warranty anything on the Powertrain. Supposedly this was done at a dealership in Illinois. The CARFAX doesn't even show the car ever being in Illinois.

Everyone should be aware that the "Unlimited CarFax Reports" actually has no benefit to those shopping at Dealers... they still only "give" you 5 searches, but charge you an extra 10% so you can do unlimited License Plate searches. (This does nothing for the customer like me, and when I complained to them they basically just said they could not refund because I used more than three searches!!!) I went from an Advocate to Disgruntled in one day over this issue. So... read ALL the really fine print. I feel this "Deal" is deliberately misleading and want to warn as many as possible about this practice. I am challenging via Fraud Protection Program.

Carfax has my truck as having a accident with airbags deployed, caught fire, rolled over, in the same month the vehicle was purchased new in 2006. Clearly wrong information, now I can't even sell it, let alone try to trade it in, which is what I tried to do when I found out this information. Filed two claims with Carfax and they will not contact me back. Even if they do, from what I read it will be impossible for them to change this wrong information they have. I don't understand why dealers continue to use this company.

2014 Chrysler 200 - My daughter bought the car and has tried to resell it now for 8 months. CARFAX has a 'red' alert claiming mileage problems. I have the Michigan Sec. of State certified actual miles title 15305. CARFAX false data is killing daughter's ability to sell car with erroneous data! There is no access to get this cleared up! This is borderline criminal!

I went in to trade in my 2012 Audi A3 S Line with only 22,000 miles. Carfax is reporting frame damage. I ran into a coyote that damaged my front bumper - mind you it's plastic. The bumper was replaced and a fog light. The total cost of the repairs was $2,200.00. My car was repaired at a certified Audi dealership. I spoke with my insurance company and they say this was never reported neither did the repair shop. I have the invoices. I disputed it with Carfax and they said they are showing a screw that was $30.00 was replaced near the frame therefore it falls under structural frame damage bracket. No dealer will touch my car. My $34,000 vehicle in excellent condition is now worth $4,000. I think a class action law suit against Carfax needs to be initiated.

Carfax has reported airbag deployment as a result of an accident a few years back. Dealer reports because of this car is considered a salvage. (Not sure presently how accurate this is) None the less, it is lowering my trade value by about 5-7k. I have contacted Carfax via online form. No live person. Someone mentioned class action law suit which I am seriously considering. This is very shady. Carfax is directly responsible for people losing dollar amounts based on erroneous information they provide to dealers and people who rely on said report. If they argue that the information was incorrectly reported to them, it has to be argued and proven that the burden relies on Carfax to validate the information (as someone mentioned it could have been a typo) before including it on a report.

BEWARE - Do NOT purchase a Carfax "unlimited" report plan like I did thinking it was really and truly "unlimited". It is VERY LIMITED as you only get 5 reports generated by a VIN. That is not made clear when ordering the "unlimited" plan or I would NEVER have purchased any reports from Carfax. Their single report pricing is outrageous ($39.99 per report), and I was not interested in the 5 report plan ($49.99) either. It was only because I thought I was getting the ability to run unlimited reports for the different cars I am considering buying that I thought the "unlimited" plan ($54.99) might be a good value even though still expensive.

I'm furious right now! I bought 5 CARFAXs while searching for a car for my son in July of 2014 and only used one during that car search. Now, in February of 2015 I attempt to get a CARFAX for a second car I am looking to purchase for myself and I come to find out that I cannot access my account to redeem a second CARFAX. I try to find a phone number to car customer service and can find nothing on their website! Only a form to fill out forcing me to wait on them to respond. Then I start to read the fine print and come to realize I was deceived simply because nowhere in the front page sales pitch on the website did I see anything saying this:

Although we were rear ended , through no fault of our own, the car fax details are wrong. Moderate damage to trunk which was repaired. NO airbag deployed because it was only the back of our car that was struck. Misleading because it leads the person to believe we were the ones that hit another car from the front when in fact we were hit in the back. Cosmetic damage only. No one can tell it was ever in an accident and it does not affect the function of vehicle in any way. $2700 value knocked off my trade in value even though the car is in perfect condition!

If you don't read the agreement carefully, you'll spend $54.99 for "unlimited" used car reports. What you actually get is five based on the VIN. The rest of the "unlimited" reports are based on a license plate. Guess what? Cars at a dealer don't have a license plate. Ripoff!

Recently tried to sell an Acura Rsx to a local dealership as a trade in. When the deal was being made the Carfax for my vehicle was viewed and that's when we noticed that Carfax had claimed my car to be a total loss. This was discovered in February 2015. The total loss report was dated back in 2012. The car is clearly in excellent condition, no damage whatsoever along with a Clear Texas Title in hand as hard evidence. When purchasing this car as a third owner in 2013, this report was NOT shown. How does a 2012 report show up in 2015??? Because of this report I have not been able to sell the car. I’ve contacted CARFAX via the "request report investigation" on their website THREE TIMES. I have NOT been contacted nor even acknowledged and have been struggling with this problem. DO NOT USE CARFAX ANYMORE. THIS ISSUE IS VERY COMMON AMONG OTHERS AND CARFAX NOW PROVIDES LITTLE TO NO CUSTOMER SERVICE AND IS EVIDENTLY FALLING APART.

My wife swerved to miss a dog and hit a mailbox in our 2013 Prius. Minor damage. Carfax reported undrive-able and airbags deployed. I have accident report from state police report from insurance adjuster and repair records from body shop. This happened 9/26/13. Still unable to get the Carfax corrected. The airbags never deployed - now my car isn't worth anything on trade. Thanks Carfax, you suck. Any ideas on how to get this fixed? I would be happy to join in a class action lawsuit against Carfax.

My truck was involved in a non moving accident, repaired by a certified dealership and the repair manifest confirms that there is no frame damage as does the shop foreman. Carfax report shows frame damage & they will not remove it even after receiving the repair detail. They are arrogant, secretive & shortly, on the end of a $20,000 judgement.

I am now retired and the report on a fire damage alleged happened on my car on 11/14/11 is affecting seriously the value of my car. I need to clear this report so I can afford my next car. My daughter who hand me down her car, does not recall the fire happening.

Ok first off I had my local ford dealer in 2011 look for a used mustang gt for me. After a few weeks he found one, a 2002 mustang gt on another dealer's lot. Had the car shipped to this dealership and I purchased it. At the time Carfax showed a mileage discrepancy due to some sloppy paper work between transfer from dealerships. My dealer noticed that all records indicated up to purchase at dealership in Langhorne PA stated odometer was 59000 miles, car shipped to chapman ford and titled at 99000 miles. So when I bought it at Whitmoyer's who had it brought from Chapman, he sent a report to pa dmv and the title came back with correct mileage 59,000.

CarFax is the absolute worst!!!! They have the WORST customer service ever!! You can never believe what is on the CarFax report because they take information from anywhere and place it on the report instead of retrieving their information from reputable sources. We had a report that stated a car had an odometer rollback issue and now we are having trouble selling the vehicle due to CarFax's error.

Was shocked and angry to find that I paid $54.99 only to get 5 reports by VIN!!! All private sellers only provide VIN but not plate numbers. I have purchased Carfax reports a few times in the last 10 years and was happy to use the service although price keeps going up. But this time, I am very very very upset and angry. Carfax is cheating its loyal customers. Hope other people can see my review and avoid being cheated.

I also got duped by Carfax. Paid for the unlimited Carfax reports and did not realize this only gave 5 reports using the VIN #. The unlimited is only for license plate numbers. I hate companies that use these deceptive tactics to raise their profit margin. They know exactly what they are doing with this false marketing. I hope you enjoy your profit margins Carfax. Buyer beware but shame on them. I thought they were reputable.

Found out through a dealer that my vehicle was in Carfax database as total loss. Vehicle was in an accident, but was not total. Carfax was contacted, they refused to correct, even though I have a clean title and vehicle is registered. Carfax states that an insurance company gave them that information but would not provide the name of insurance company, so I can follow up with the insurance company. Carfax is saying I must prove vehicle was not total. Proof is clean title, presently registered.

I want to say, coming from a customer service background, with American Express, I am pretty disgusted with their customer service & lack of help. I have a 2012 Kia coming up with an accident report on my car, & I've never been in a accident with this car. I have no proof of accident, no police report, and no insurance claim on this bogus accident. I've been trying to contact them since Friday, Jan 23rd and have yet to hear from anyone about my case. I did speak to a lady in customer service via chat because they don't have a call center. Her name was Mona, she DID tell me they're only up to Jan 19th on claims, which is so unprofessional. If you can't handle your claims, then it's time to hire more employees or open a call center.

We went to trade in our car at two Ford dealers only to find out that Carfax is reporting structural damage. Neither dealer want the car because its almost impossible to sell a car with structural damage. The fact is this car had a very minor accident where a another car lightly dented the rear quarter. Total damage was under $1500. So we contacted the insurance adjuster who represented Farmers since it was the other ladies fault and he wrote us an email that clearly stated that no structural damage occurred and that the damage was only cosmetic. We went back and forth with Carfax but they just said nope the report says it had structural damage because of a little 's' on a line that mentions repair of the inner panel.

Purchased a Carfax "Unlimited Reports" package in January 2015. After running 5 reports a message appeared stating I have reached my limit for running VIN reports. BUYER BEWARE: CARFAX NO LONGER OFFERS ANY FORM OF UNLIMITED VIN SEARCH OPTION TO THE GENERAL PUBLIC!!! Although Carfax claims to offer unlimited car tag lookups, anyone can change the car tag or photoshop a different tag or place a dealer's tag on a vehicle which renders this type of search virtually worthless.

In 2011 I obtained a Carfax report on a vehicle I wanted to purchase (2004 Jeep Grand Cherokee Limited) and the report came back NO ACCIDENTS, and my mechanic saw no problems. So I purchased the vehicle. Now in 2015 I try to trade-in the Jeep at a dealer and he offers me a very low price saying the vehicle had been in an accident in 2005. I was quite surprised. So I compared my Carfax report of 2011 to the dealer's Carfax report of 2015 and find mine has no accident for 2005 BUT his has an accident in 2005 (that was added in 2012 with no details or information on the alleged accident). I submitted a Buyback Guarantee report, but see that there is no mention of my situation on the Carfax site.

So my car was rear-ended. Great. Carfax says airbags deployed, but they never did. It's been 2 weeks and they still haven't fixed it. We can't sell the car because of it, can't get the loan we want for a home because of it. :( Thanks for all you've done Tia.

I recently was looking at a newer car and decided to jump through all the hoops with the dealer, credit check, see how much they would give me for my trade in etc. I was almost ready to purchase the new car, but was told that they couldn't offer what they originally had put on the table due to a Carfax report showing frame damage to my car. I was shocked, my car has been in one minor accident, but there was no frame damage. At this point I walked away from the new car as the report caused the dealer to offer 50% of the original trade-in offer. I did a lot of legwork going back to the body shop who did the repair and having them pull records on the accident (it was over 5 years ago) and then contacting my old insurance company for their records on the accident. Both the body shop and insurance company said there was no frame damage to the vehicle. I submit all the documentation to Carfax to dispute the report and they reply that no, there is frame damage.

The word "UNLIMITED" is intentionally-misleading, disingenuous, deceptive and gives the buyer the perception that they will have unlimited reports for 60 days. NOWHERE (except presumably buried in the fine print) on the face of the website upon purchase does CARFAX disclose that this is "unlimited...but only for if you request the report by PLATE". If you are shopping around car dealers you better make your choice of car quickly, because after running your 5th report by VIN number you will be surprised by a message prompting you to pay extra to continue using the service. To make things worse CARFAX provides no phone numbers to inquire directly about all this issues. I can't believe they have been able to get away for so long with such practices.

Read the fine print. We are shopping for a truck online at mostly dealerships. No license plates are designated for individual vehicles. The "unlimited" reports are for 5 VIN and unlimited license plate reports. No help at all. I feel stupid for not reading the fine print and ripped off for paying for 5 VIN reports. Don't do it unless you only need a few reports.

We went to trade in our vehicle only to have the dealer give a salvage value for our 2007 Altima. The reason is that Carfax (or Car Fraud as it should be) had listed that our vehicle had structural damage. It was in an accident, rear-ended, but there was no structural damage. We filed a complaint with Carfax and after they reviewed the repair report, they stated that their report was correct. This was because the car was put on a machine to make sure the frame was straight. Of course it was! If your vehicle is rear-ended, it should be checked to make sure the frame is straight. That does not mean there is structural damage and even if there are minor adjustments needed, that is minor in today's day and age. Now thanks to Car Fraud, we cannot trade our car in and get what it's worth in terms of dealer trade-in value.

CarFax has inaccurate information in my file and because of it I was unable to trade in my car. They show 2 owners when the car has always been registered in my name and ALWAYS in my possession, by their own definition I am the only owner. They also report an extra accident that never occurred. On my one accident I did have, they report "Vehicle Towed From Scene" - I do not even know how they know this. I called AAA because of the weather when the accident occurred and I wanted to get the body shop to photograph and document the damages before the weather could be blamed for anything. The car was 100% drivable but because CarFax has it listed as towed, the dealership says that indicates a major accident and they devalued the car significantly. They also devalued the car due to the 2 Owners designation. Because of this I could not trade the vehicle in. Someone seriously needs to file a Class Action suit on these guys. They seem to be able to put any information they want in their reports with no responsibility for the accuracy. When I got home from the dealership I ran an AutoCheck report and found it was 100% accurate.

I own a small auto dealership and I ran a Carfax report on a vehicle that I was purchasing through an auto auction. The car only had 4399 miles when I bought it from the auction, and the back of the title was also signed with that much miles by the company that was selling it (enterprise holdings) and the odometer reading on the speedometer was 4399.

Total rip-off. Where, when you are signing up does it say you only get 5 searches? The unlimited is for license plate numbers? Really, totally worthless.

I bought a Cadillac CTS-V, brand new in 2006. Six months and 4,000 miles, got nailed in a hailstorm. Cadillac dealer and insurance co. insisted repairs would be as new, and guaranteed for life. Also, that since no accident was involved, a negative CarFax report would be generated....in fact, said not reportable. Car now has 35,000 miles, looks new, drives new, etc....awesome car! Dealer had the car for 23 days with painless dent removal, replaced the hood and a roof panel. I recently was looking at Jag XKR, had a friend run a CARFAX report for me. I was stunned to see a report of "structural" damage from accident (no airbag deployment). Current dealer says he can't even take it in on trade. I feel really screwed! What recourse have I got to recover any diminished value loss from my ex-insurance company?

We went to trade in our car at a local dealer. Carfax declared a odometer rollback. The report said that our local garage serviced the car repeatedly a year before we bought the car and that 90,000 miles were put on in one month! Then a year later when we bought the car, the mileage was taken off. Naturally the dealer brought this up and when we showed the absurdity of the report they attempted to take the trade off the table or give us very little for it. The dealer said the garage may have reported oil changes on one of our former cars and mistakenly put in the wrong VIN.

I purchased the multi-report deal online. I was supposed to be able to get 5 reports for a certain price. I got one, and since then I have not been able to even log onto the system. When I try to reach out to Carfax for assistance, I get stonewalled. There is nobody to call, email, or write a letter to for assistance. I submitted the ticket online for assistance, but no one ever responded. I feel ripped off. My advice is to only get a single record, or actually none at all. I would do business with some other company. Carfax will just simply rip you off.

We went this weekend to trade in our car and after a Carfax was pulled found out our accident from 3 yrs. ago was reported as having structural damage which we were never told of! Outraged I called our insurance inquiring about this and was told to speak with the adjustor who did the accident, but he was of course on vacation. I called the auto body shop who looked up the repair report and stated the frame (structure) was not even involved! He stated insurance companies report to Carfax and he has seen many times people get screwed over by such situations as this and that Carfax is a joke. Thanks to this our trade in is worth 2,000 less and I still have to talk to the adjustor as to why this was reported this way!

disclosed at the auction from where the dealer bought this car. Not nice, not very ethical. No wonder used car lots have bad reputations. I will NEVER EVER BUY A USED CAR AGAIN!!!!!

I purchased a 2013 Hyundai Genesis sedan from Moses Factory Outlet in Hurricane West Virginia and found out one day after I bought it that the car has a Body area that has been damaged and repainted and looks awful (paint is rough and doesn't match). The Carfax report does not mention that and thus I worthless. The repair must have cost hundreds of dollars and would mean the car was in a body shop yet it is not on the report! The dealer can now say they didn't know and I have to confront them in hopes they can repair it correctly. What a pain and more time spent on troubles. Carfax is worthless if you can't leave feedback or get an explanation. The owner before me may be hiding the info which you would hope Carfax could uncover. I guess if anyone is going to buy a Used car they better ask hundreds of questions and pray they get the truth.

BLUF: I will never use CarFax again. Looking for a used vehicle and purchased unlimited carfax reports for two months for $58, or so I thought. I supposedly had 5 free VIN number lookups and unlimited license lookups. I understood that once the five "free" VIN lookups were finished then my costs covered the rest. This is not the case, it only covers unlimited license lookup which are worthless. So basically I paid $60 for 5 VIN lookups. Not worth the hassle. I will never do it again.

Carfax customer service (chat room) solved my problem. There was confusion with VIN's number "0"and letter "o". I got my Carfax report. Good service, thanks:)

I traded in a 3-yr old car and the dealer pulled the carfax and said it looks good. And now they are selling the car as a one owner car with a super clean record, lol but I know for sure that it is one owner, but I was in two pretty good accidents.... Bottom line, buy new and don’t trust carfax cause they may know a couple of things but not enough to spend 20 or 30 g ....

I listed my car on CraigsList to sell and I kept getting emails about the listing that CarFax had listed 2 accidents, one for my car. My car was 4 years old and had only 27,000 miles on it and I know it was never involved in any accidents. I couldn't believe it. No one wanted to buy my car even though it was in perfect condition.

I purchased my car in October 2007 using Carfax. There was nothing wrong or any sort of accident reported. When I decided to put my car up for sale they told the new owner it has a clean bill with no accidents. After purchasing for a month the new owner calls me and says Carfax has a report showing my car was in an accident. I pulled the records myself and it showed the accident but below said it was reported on in August 2008 while accident happened in July of 2007. I ended up having to take my car back after someone else had it for a month. I reported the incident to Carfax, all they told me was they get their information from more than one network source. What the hell does that mean?

Carfax reports are unreliable! I just ran a report to help sell my vehicle, which has 22,500 miles. Carfax reports that mileage went from 19,296 on 5/1/13 to 107,087 on 9/15/14. Their source? Tuffy Tire Center, where I took the truck for a checkup on 9/15. I called Tuffy, who insist that they never report mileage of serviced vehicles to Carfax. Carfax apparently pulled this mileage number from out of the blue. I paid $40 for trash. I have reported it to Carfax - we'll see what they say.

We purchased a 2011 Honda Civic with 23,000 miles at the time of purchase through Scott Clark Honda and were provided a Carfax report showing no accidents when we purchased on 3/6/2014. On 9/25/2014 this vehicle was involved in an accident where the vehicle suffered a total loss and when given our total loss summary via Geico and Vinguard only to find out that this vehicle was in a collision/incident report on 12/21/2011 mileage at the time 4532.

I am owner of 2 car dealerships. We subscribed with car fax to run car fax report on all our vehicles. We signed a contract to run unlimited car fax report on all on June 2012. My rep was Ed ** , he is very very big liar. He came to me early 2014 and suggested me to try a new additional lead product for $499 on monthly basis so I agreed and when I realized lead program was not working I asked Ed ** to cancel the lead portion. He would not return my calls, he would give me run around and will not give me his supervisor name to cancel the lead portion. After several emails and text message he calls me today, 9/26 and gets very rude and tells me he will not cancel the lead program for a yr since I have signed the contract. And when I asked him our conversation of 30 day cancellation, he denied the conversation and instead threatened me he has the power to suspend my account immediately.

Carfax report from Magnussen's Dodge in Grass Valley, CA showed a clean record, no accidents or airbag deployment in 2010. But, when I tried to trade the truck in, the new dealer's Carfax report showed a "major accident with airbag deployment" in 2009 and we lost at least $5000 in trade in value. I feel cheated but I don't know if it's Magnussen in Grass Valley, CA or Carfax who is at fault, or both. We would never have purchased that truck had we known about the accident. I'd rather have nothing than an erroneous Carfax report with a false sense of security.

I recently went to purchase a new car. Carfax was done and they claim I had an accident that required airbags being replaced. They never were replaced and I had proof from the insurance and the auto body. However I can't get it off my Carfax or get the money back. Carfax is inaccurate but the only thing dealers use.

I bought a 1 owner Certified pre-owned mercedes at a well-known dealership. Certified means no prior body work/major damages. The carfax was clean!! Heck, it even boosted the value of the car by $630 because it was 'well maintained'. When I called to have the car insured, the agent pulled up 3 prior accidents! Yes, 3 accidents within the 3 yrs lease. There were $2,900 & $4950 in collision damages and $1k property damage. The property damage I can disregard, but $8k in damages and it was passed on as certified pre-owned. I'm still in the middle of working it out with the dealer because they're trying to have the auto body tech examine the car.

There are a total of 21 reports on my current vehicle. I purchased 1 report for $39.99. There was no confirmation page or order submission, no total amount to be charged. They just simply charged me. Then a new window opened and said there are no reports available and I was sent back to the order screen. If there's no report, why am I being charged? On top of it all, it said 21 report so why is there no report and why was I charged for a report that should be there but apparently isn't?

I just tried to sell my car and according to Carfax, it has been in a major accident with from end damage and the airbag has gone off. Not true, I have contacted the MSP - they have no record of any accident involving my vehicle. Carfax states that they will not do anything about if because this is the information they have been given. I have proof it didn't happen but they WILL NOT provide me with the proof they have that it did. My hands are tied until I figure out my next step.

Bought the "unlimited" Carfax package, only to find out you're still limited to only 5 reports via VIN.

When I purchased my 2005 Chevrolet Tahoe back in 2011, the Carfax report was clear, with nothing out of the ordinary. About 2 months ago, a teenager in my neighborhood went on a joy ride and rear-ended my truck while it was parked in front of my residence. The other guy's insurance covered everything, and a local body shop repaired the damage to my vehicle (new bumper, etc.).

Purchased a $54.99 (unlimited license plate reports for 60 days) and was able to purchase a 2002 Dodge Durango 5.9 R/T with 128k miles on it at United Auto sales in Midway City, CA.

Vague about unlimited policy and license plate Carfax reports do. Gave me 5 more VIN reports for 30 days.

Be VERY careful when purchasing CARFAX. If their system is down, it's your problem. Try to get assistance? Your problem again. We purchased a CARFAX package while looking for 2 vehicles on Craig's List. After a long drive to one vehicle, we could not access our CARFAX account or get any assistance because it was a weekend. Refunds? They've got your money. Proceed with caution!! I'll never use them again.

I just purchased a CARFAX subscription for UNLIMITED vehicle history reports but after paying more for unlimited vs. just five reports by VIN, I find out the UNLIMITED is only for license plates and I still only get 5 VIN reports as I would of on the cheaper plan!!!! NOW EXACTLY HOW MANY CARS ON DEALER LOTS HAVE PLATES ON THEM ... NONE! Do not fall for this scam. I hope someone brings a class action lawsuit against CARFAX. I for one will join a suit right now as this is unethical.

I recently was in a hit-and-run with back end damage to my car. I bought the car in 2012 WITH a Carfax report that stated there was no damage or accidents showing on the car previous to my purchase. Lo and behold, when my insurance company did the assessment on the damage, they are ready to deny my claim due to previous damage that was incorrectly repaired. Even though the information was there for the insurance company to find, I had no idea and it was not disclosed in the Carfax or by the dealership. What do you do when they are all crooked!

I'm trying to sell my car. Yes, it was in a minor accident, but when they pull the facts, it's saying the airbags deployed and has major damage that is completely false. I'm ready for a class action lawsuit. Anybody in with me?

I ran a CARFAX prior to purchasing a BMW in May 2008. The CARFAX at the time showed NO issues and the email stated that I was eligible for the Buyback Guarantee. Assuming the vehicle was clean, I purchased the car. Now (2014) I am trying to sell the car and when getting a quote from the dealer, they tell me my CARFAX is a problem and make a very low offer. I saw the report and was surprised to see that the report showed 1st Owner Issues: an Accident in 2007 and a report stating Mileage Inconsistency 1/2008. Both incidents were dated before the original report which I ran back in 2008.

My parents bought a 2003 Ford Expedition NEW in 2003. In 2011 they gave me the truck. I now am trying to trade in the vehicle and the Carfax report shows that the vehicle has a branded title due to an odometer issue. There has never been an issue with the odometer in the vehicle. In fact the report says "ALERT Severe Problems were reported by a state DMV." The dealer won't take the vehicle in on a trade. I am interested in seeing if anyone else would like to take part in a Class Action Lawsuit against the company.

We were trading my 2006 BMW 330ci and were told the car was reported as a total loss in 2009. Big surprise to us as we thought we bought a car in mint condition in 2012. Salesman said one owner. We paid top price for this car at a BMW dealership. Now, the dealership is saying that Carfax made a coding error. Hmmm... through a nationally recognized database, Nationwide Insurance reported it as a total loss. They even have the exact date. So, I'm not believing Carfax. Even if Nationwide reports to us that the car was never a total loss, I am reporting it to the Arkansas Attorney General's office so they can get to the bottom of this. So many conflicting reports. I will tell you Carfax sucks so don't use it, don't believe it. Do a search on government databases and get the truth.

My truck was involved in a fender bender and now Carfax is saying that my airbag deployed, so now the value of my truck declined $6000 when I went to trade it in. The airbag never deployed and is still intact.

I Recently attempted to sell my vehicle and was surprised when the dealer came back and told me that there were two accidents reported for my vehicle so we have to give you 3000 less for your vehicle. I think carfax was intended to benefit the dealers more than the consumers. What happens if a accident is reported but no insurance claim is paid out because the damages were less than your deductible. They should include in their report the damages repaired on the vehicle, that way the consumer knows if the vehicle is worth buying and the dealers can't take money out of your pocket in order to put it in their pockets.

I had not before needed to use Carfax and, based on their advertisement, I had, until now, thought they provided a valuable service. I purchased my 2001 Subaru Outback Ltd and have been the sole owner. I am buying a new car and the dealer pulled a Carfax report on this car. Having been the sole owner, I felt confident that the report would be clean. Imagine my dismay when they showed me a report containing various errors, including the ownership history and a report of an accident and airbag deployment that did not occur.

We were at a car dealership to trade in our car for a new car. When the dealer pulled our car record from CarFax so that they can appraise, we were VERY surprised that CarFax has completely wrong info. We moved to another state twice. CarFax considers the changes in the address as the changes in ownership. We were the only owner for our car, but CarFax record shows that we were the 3rd owner since we moved twice. Crazy. Also CarFax somehow had the WRONG record showing that we changed our odometer. Our car is a luxury car. Who in the world, especially nowadays, can change the odometer with all high tech car? It's crazy. CarFax does not have any rep that we can talk to over the phone and we are not getting a response to correct our info. THEIR RECORD IS COMPLETELY WRONG AND IT'S NOT RELIABLE. CarFax should correct their program errors immediately as it is impacting consumers.

I have a big complaint with Carfax customer support. I tried resetting my password, entering over 8 password choices, with none being accepted. Customer support consist of Q & A links with info for resetting your password, which carfax won't accept. There is no email link to submit your question or 800 phone number to reach someone for help. I also notice the last time I was able to run a report (# 2) my unlimited account read I only had 3 more reports to run and seeing how I cannot get into my account, I don't what that is all about.

Significantly lowered the real price of my car, based on FALSE information. I don't even know where to start to CLEAN the record. Carfax does NOT PROVIDE ANY CONTACT INFO WHATSOEVER. I will go to the BBB to report it.

Carfax is carrying an inaccurate report that the airbags were deployed in an accident involving my car. Despite being provided with extensive documentation from the insurance company, including photographs taken by the insurance adjuster that show that the airbags didn't deploy, they refuse to correct the report, thereby substantially reducing the trade-in value of the car. Extensive email communication produces continued stonewalling and refusal to stop publishing false information.

Unlimited reports are not unlimited....a complete ripoff. If there was an option for a minus five rating I would use it.

The 30 Day Unlimited Reports Package is a Bogus HOAX. It Only allows you to run 5. Yes, only FIVE Vin reports. That's ALL. If you don't need to run any more than 5 because you found that needle in a hay stack, then you'll do just fine. I've used Carfax for many years now, and referred many people to use it. The info can be most valuable when it comes to vehicles that has had their odometer rolled back (example: I found a 2005 that only had 119K miles, but found on the report 4 yrs earlier it had over 157K and was rolled back), or cars that have been sold by big dealers to Auction houses, because the vehicle wouldn't pass the big dealers inspection to qualify it to be sold on their lot, so they're sold at auction then purchased by a Mom n Pop Dealer to sell to you. The dealer isn't going to tell you they bought it at an auction to sell. Then they wouldn't get as much - as well as flood or fire damage etc, etc.

Keep saying this sentence, "The credit card information entered below cannot be processed. Please confirm the number and try again."

I finally broke down and tried a CARFAX report for $39.99. I felt it was excessive but, I wanted to see what information they had on my 1996 F-350 Crew Cab Dually Power Stroke. Having repaired all my own vehicles since 1969. I've been fully disabled since 1999. The thing is something doesn't add up to me. The mileage doesn't seem right. I have just over 99,000 miles on the 1996 F-350 truck. When I bought it used in 2003, it had 58,793 miles on the odometer. Luckily I bought an extended warranty. Within two weeks, I had to replace the water pump. This is not a normal failure with less than 60,000 miles. All my cars and trucks, previously, went to least 80,000 miles. I put it off as just a fluke.

I purchase a NEW car with 200 miles on it (I am the only owner). In the Carfax, they have me as a second owner, purchased with 9000 miles. I have bill of Sale stating vehicle was PURCHASED BY ME NEW.

I have a 2008 Nissan Sentra which I bought from a dealer in 2012. Similar to many other people, I found Carfax clean at that time. Now I want to sell my car and what I see is an accident record from 2010 added by Carfax in 2013. When asked what it was about, no details present with Carfax.

My husband owns a 2004 Dodge Ram, we have been trying to sell this truck, it's in great condition with very low miles. Recently took it to a dealership and found there is a false accident report on Carfax stating vehicle had been in accident & had severe damage in 2011, which is lowering truck value by 3,000.00. We've owned the truck since 09', it was NEVER involved in such accident. Emailed Carfax but have received no response. Something reeks here!

I have a F150 Truck and it's a Raptor. This truck is a 6000 lbs truck and someone hit me in traffic and needed to make a police report so they can have their damage fixed by their insurance. I on the other hand had absolutely no damage. Yet the car fax on my truck come out with a front impact. Causing my the value of my truck to be much lower. I contacted Carfax and they say their reports are AUTOMATED AND GETS THE INFORMATION FROM THE DMV, so it does not matter even if you have no damage if a Police report is issued your car fax will come out negative. This report is not worth the paper it's printed on. Go get your car inspected by a mechanic and do not use Car Fax - it's a waste of time.

Carfax is running this scam where customers can sign up for their "unlimited report" only to find out that they don't get unlimited reports. There are many complaints from customers about this scam but it seems that Carfax is waiting for a lawsuit against them to settle this.

We were shopping for a new car and decided to pay for a Carfax subscription. FYI... unlimited is only for license plates not VINs. We ran a couple of reports for possible vehicles and things appear fine, we then decided to run Carfax on our current vehicles and it shows our truck was in an accident last year, but it never was. Our truck was in an accident by the previous owner and it does show that, but with Carfax showing it in another collision (when it wasn't) will decrease the value if we ever try to sell it.

In 2007, I purchased a 2000 Mercedes Benz S430 and paid top dollar for it primarily because the car appeared to be in good condition AND the CarFax report was clean. I recently ran a CarFax report in 2014 for the same vehicle (I still own it) and boy was I surprised.... I bought a LEMON..... It appears the 2007 CarFax report the used car dealer ran was a "Sanitized" version and only listed Comments as "Vehicle Serviced" from 1999-2004 when it should have listed all work performed that is now listed in 2014....

In 2006, I bought a used Subaru that had an "Inconsistent Odometer Reading" from Carfax. The mileage listed for the MA state inspection for 11/01/2004 was greater than that of the following year. This year, 2014, I traded in that vehicle, and later went on the dealers website to see if he was selling my trade in. He was and a Carfax was available. This time, there was no mileage listed for the 11/01/2004 inspection and there was "No Issues Reported" for the Odometer Check. I have copies of both Carfaxes. Consequences, just that I put even less confidence in Carfax.

In 2009 I purchased a 2001 Lexus IS300 and did my homework to check title via the state of Tennessee and ran a Carfax to give me that warm feeling that everything was ok. The title is clear (to this day) but five years later, the warm and fuzzy I got from Carfax's report is gone. In Sept. of 2013 the new Carfax report shows an insurance total loss payment on my VIN from back in 2004!! But wait, they have a guarantee right? Wrong, after frantic searching in my house for the original 2009 Carfax that I ran, I found it! The guarantee though is only good for one year... IF you "Activate" the guarantee through their convoluted website.

I went to turn in my car and the dealer told me that the Carfax shows that I had a front impact accident, when in reality I had a minor scratch to the side of my car in a parking lot. Not impact at all! Tried to get a hold of someone from Carfax to no avail! I feel hopeless. There should be some laws that give individuals the right to know what information is being stored on them. This is like a credit report gone bad! At least with the credit report you have rights and can contest the information.

We purchased our 2006 Hummer H3 from a car dealership in 2006. When we bought the car, the Carfax was clean. Now that we wanted to trade the car, it's showing an accident. The truck has been well maintained and had absolutely no accidents or damage of any kind. Now that this has happened, we've heard about a lot of other misleading and wrong information reported and not reported by Carfax. The company has brainwashed consumers into believing their reports are complete and accurate. Giving us a false sense of security. Carfax isn't what they advertise. Will not trust any Carfax report.

I had a 2011 vehicle for sale and could not sell it for over 6 months while trying to figure out why Carfax had the title listed as branded. I spent more than $7,000 taking the car to different Nissan dealerships and other dealerships to get it checked and diagnosed, and they all said the car showed absolutely no signs of a previous accident, flood, or other damage, no odometer rollback, and I could not find any source declaring my vehicle to have ever been stolen, or used as a rental or anything of the sort. I would even call the DMV in front of potential customers and let them speak with the technician who would verify the title was clean.

I purchased a used BMW from Miller Auto Sales in West Lebanon, NH in 2009. The sales representative showed me a clear Carfax report which was clear at the time of purchase. Last April, I took my car to trade in on a newer BMW and the Carfax reported my car as having a "branded salvage title" issued in 2011 from the State of New Jersey. I have never been to New Jersey and my car has never been in an accident. The BMW dealer treated me like I had tried to pull a fast one on him. Then I got to deal with Carfax who told me I could do nothing about it because it was a "branded title". Thereafter, I tried to get the State of New Jersey to correct the title -- they just ignored my five letters.

I bought a 2009 BMW from Bob Smith BMW In 2011 and have owned the car since that time. I tried to sell the car recently and was told the car had been in an accident, and that I was the third owner. I have a Carfax from Bob Smith BMW indicating I would be only the second owner. The car was never in an accident either before or after I bought it. I have no idea where Carfax got this misinformation. The car has only been serviced at Bob Smith and one tire company when I had 2 tires replaced.

My car was involved in an accident in April 2013 where only the rear bumper was affected, the cost for repair was $3800.00. It's an Infiniti FX35, 2008. A few days ago I went to trade it in and the dealer took the Carfax on it and it's reported as total loss, though the title is clean. I called Carfax many times to try and solve the problem with no avail. Nobody returned my calls or answered my emails. In the light of this, I lost a good deal on the car and am stuck with it. Can you help me figure out what could be done for my loss? Thank you.

February 2007, I bought my car. Had a lien (Payment) on it. Car was originally bought in Indiana. Traded in at a Michigan dealership. I bought it with a clean green title. July of 2007, State of Indiana supposedly reported a junk title, which showed on Carfax. Didn't know this until my local dealership pointed it out. So I filled out the form to report the discrepancy with Carfax. I received a confirmation #. So we will see how this pans out. I attached supporting documentation of my original green Michigan title. Form was easy to fill out. Customer service was also helpful.

Today I went to trade-in my vehicle and Autocheck & Carfax shows my vehicle stolen. This data is wrong, it has never been stolen ever. Since this happened the dealership will not take the vehicle at all. Until this is cleared up. I never had a police report or insurance claim on vehicle, never happened. So I contact both companies, they want proof. I said how? Both companies so on 9/19/13 it was reported stolen. By who, I'm the owner, title in hand. Now I'm screwed.

I'm trying to sell my car in mint condition and all interested parties are being turned away because Carfax shows an accident with front impact! OMG, I had a scratch repaired on bumper! Never had an accident or any major damage to car. Now thanks to Carfax, nobody wants to buy my car because it shows an accident! Carfax sucks big time! Don't rely on them! I even have records but potential buyers feel they can't resell car down the road at a good value because of report.

I recently went to trade in my vehicle and the dealer offered $4-8K less than expected because the Carfax report they ran showed an accident with severe damage a year and a half ago. Carfax told me their source for the severe damage was a police report, but that police report is inaccurate since there was only a dented fender and front flat tire, which I have photos to prove. Carfax informed me that I need to get the police to amend the police report in order for Carfax to change their erroneous info. This is ridiculous. 'Innocent until proven guilty' is definitely not in practice at this company. Carfax disseminates unstandardized, purely subjective data on accidents which is costing unsuspecting vehicle owners millions of dollars in lost value. There needs to be some consumer protection constraints/watchdog policies on Carfax just as there is with credit reporting agencies. I would definitely join a class action lawsuit against Carfax.

Went to trade my 2012 BMW and dealer pulled a Carfax and told me it had been in a crash and Carfax reduced the value $2550. There was a minor scratch that waxed out and the police report states damage at $250 not $2550. Sent all of this to Carfax and no response. I have read all of these complaints and I'm blown away at all of the same stories. Someone needs to hold them accountable.

Went to Shaker Ford, Watertown Conn. to see about a car. When "Jeff", my sales person, came back with the value of my trade, it was 5,000 below NADA book. He stated the reason was "CARFAX" stated it was in an accident.... Yes, I was tapped on the bumper at a stop and plastic was damaged (FIXED). Not an accident of epic proportions. Yet Carfax makes no distinction in giving a car this rating. It kills value on a trade costing money and casting doubts on Carfax reports.

Bought a Mini Cooper and the Carfax said no accidents and no issues. Well it had 3 accidents! They don't buy your car back, they don't do anything! Don't use Carfax!!!!! They are crooks!

Signed up thinking I was going to get unlimited VIN searches only to find out you only get 5. Then you have to use their license plate #'s to get more information on other car history. Like it is supposed to be easy to get those numbers, most of the time the plates are gone. $55+ down the drain. They are a rip off ... Never again!!!

Sue the **. They won't budge unless and until you do. That's what I did when I relied on one for a "one owner" Cad that had about 4 owners and was a piece of crap that looked like a silk purse instead of the sow's ear it was. I won thousands and basically just gave the car away. It broke the used car dealer who'd put it out front and made it look so good. It sure wasn't. Kill 'em; they deserve to be outta business and cannot rely on them for ANYTHING!

I went to a dealership today to trade in my 2007 Chrysler Pacifica, which I bought brand new. This car is in near perfect condition, low mileage and has never been in any accidents. You can image how surprised and embarrassed I was when the salesman at the dealership showed me the CARFAX report on my car which showed that there was an "unreported 'accident' sometime between October 2009 and October 2010." No date, no information, just some verbiage about police reports (see attached image). This car has never been in an accident or even had anything happen to it that would have been reported to the police or an insurance company.

After my truck caught fire (and was repaired), my truck's Carfax report erroneously showed the airbags deployed. No airbags were deployed. When it comes to trading in a vehicle - deployed airbags are a BIG DEAL (much bigger than a fire!). It took me awhile to figure out how to correct the Carfax report. I'd like to share my experience with you. First - get your insurance company involved BEFORE going to the Carfax site and submitting your claim! Carfax will want documentation to back up your claim. Second - you can only deal with Carfax via a non-specified person e-mail. For example, you can't send it to **. It's one e-mail address fits all for every e-mail. So, when Carfax responds to your request (and they will respond) they'll assign a claim #. Fill out all the information on the Carfax claim that you can. Then, ask your insurance company to e-mail their information and USE THE CARFAX CLAIM # on all correspondence! It took a few weeks and a lot of coordination with my insurance company and Carfax - but I DID get my erroneous Carfax report changed!!! Carfax even sent me a free Carfax report! Be patient. I'm very happy my insurance company and Carfax worked well together to get this corrected.