Carfax Reviews

CarFax is the absolute worst!!!! They have the WORST customer service ever!! You can never believe what is on the CarFax report because they take information from anywhere and place it on the report instead of retrieving their information from reputable sources. We had a report that stated a car had an odometer rollback issue and now we are having trouble selling the vehicle due to CarFax's error.

Was shocked and angry to find that I paid $54.99 only to get 5 reports by VIN!!! All private sellers only provide VIN but not plate numbers. I have purchased Carfax reports a few times in the last 10 years and was happy to use the service although price keeps going up. But this time, I am very very very upset and angry. Carfax is cheating its loyal customers. Hope other people can see my review and avoid being cheated.

I also got duped by Carfax. Paid for the unlimited Carfax reports and did not realize this only gave 5 reports using the VIN #. The unlimited is only for license plate numbers. I hate companies that use these deceptive tactics to raise their profit margin. They know exactly what they are doing with this false marketing. I hope you enjoy your profit margins Carfax. Buyer beware but shame on them. I thought they were reputable.

Found out through a dealer that my vehicle was in Carfax database as total loss. Vehicle was in an accident, but was not total. Carfax was contacted, they refused to correct, even though I have a clean title and vehicle is registered. Carfax states that an insurance company gave them that information but would not provide the name of insurance company, so I can follow up with the insurance company. Carfax is saying I must prove vehicle was not total. Proof is clean title, presently registered.

I want to say, coming from a customer service background, with American Express, I am pretty disgusted with their customer service & lack of help. I have a 2012 Kia coming up with an accident report on my car, & I've never been in a accident with this car. I have no proof of accident, no police report, and no insurance claim on this bogus accident. I've been trying to contact them since Friday, Jan 23rd and have yet to hear from anyone about my case. I did speak to a lady in customer service via chat because they don't have a call center. Her name was Mona, she DID tell me they're only up to Jan 19th on claims, which is so unprofessional. If you can't handle your claims, then it's time to hire more employees or open a call center.

We went to trade in our car at two Ford dealers only to find out that Carfax is reporting structural damage. Neither dealer want the car because its almost impossible to sell a car with structural damage. The fact is this car had a very minor accident where a another car lightly dented the rear quarter. Total damage was under $1500. So we contacted the insurance adjuster who represented Farmers since it was the other ladies fault and he wrote us an email that clearly stated that no structural damage occurred and that the damage was only cosmetic. We went back and forth with Carfax but they just said nope the report says it had structural damage because of a little 's' on a line that mentions repair of the inner panel.

Purchased a Carfax "Unlimited Reports" package in January 2015. After running 5 reports a message appeared stating I have reached my limit for running VIN reports. BUYER BEWARE: CARFAX NO LONGER OFFERS ANY FORM OF UNLIMITED VIN SEARCH OPTION TO THE GENERAL PUBLIC!!! Although Carfax claims to offer unlimited car tag lookups, anyone can change the car tag or photoshop a different tag or place a dealer's tag on a vehicle which renders this type of search virtually worthless.

In 2011 I obtained a Carfax report on a vehicle I wanted to purchase (2004 Jeep Grand Cherokee Limited) and the report came back NO ACCIDENTS, and my mechanic saw no problems. So I purchased the vehicle. Now in 2015 I try to trade-in the Jeep at a dealer and he offers me a very low price saying the vehicle had been in an accident in 2005. I was quite surprised. So I compared my Carfax report of 2011 to the dealer's Carfax report of 2015 and find mine has no accident for 2005 BUT his has an accident in 2005 (that was added in 2012 with no details or information on the alleged accident). I submitted a Buyback Guarantee report, but see that there is no mention of my situation on the Carfax site.

So my car was rear-ended. Great. Carfax says airbags deployed, but they never did. It's been 2 weeks and they still haven't fixed it. We can't sell the car because of it, can't get the loan we want for a home because of it. :( Thanks for all you've done Tia.

I recently was looking at a newer car and decided to jump through all the hoops with the dealer, credit check, see how much they would give me for my trade in etc. I was almost ready to purchase the new car, but was told that they couldn't offer what they originally had put on the table due to a Carfax report showing frame damage to my car. I was shocked, my car has been in one minor accident, but there was no frame damage. At this point I walked away from the new car as the report caused the dealer to offer 50% of the original trade-in offer. I did a lot of legwork going back to the body shop who did the repair and having them pull records on the accident (it was over 5 years ago) and then contacting my old insurance company for their records on the accident. Both the body shop and insurance company said there was no frame damage to the vehicle. I submit all the documentation to Carfax to dispute the report and they reply that no, there is frame damage.

The word "UNLIMITED" is intentionally-misleading, disingenuous, deceptive and gives the buyer the perception that they will have unlimited reports for 60 days. NOWHERE (except presumably buried in the fine print) on the face of the website upon purchase does CARFAX disclose that this is "unlimited...but only for if you request the report by PLATE". If you are shopping around car dealers you better make your choice of car quickly, because after running your 5th report by VIN number you will be surprised by a message prompting you to pay extra to continue using the service. To make things worse CARFAX provides no phone numbers to inquire directly about all this issues. I can't believe they have been able to get away for so long with such practices.

Read the fine print. We are shopping for a truck online at mostly dealerships. No license plates are designated for individual vehicles. The "unlimited" reports are for 5 VIN and unlimited license plate reports. No help at all. I feel stupid for not reading the fine print and ripped off for paying for 5 VIN reports. Don't do it unless you only need a few reports.

We went to trade in our vehicle only to have the dealer give a salvage value for our 2007 Altima. The reason is that Carfax (or Car Fraud as it should be) had listed that our vehicle had structural damage. It was in an accident, rear-ended, but there was no structural damage. We filed a complaint with Carfax and after they reviewed the repair report, they stated that their report was correct. This was because the car was put on a machine to make sure the frame was straight. Of course it was! If your vehicle is rear-ended, it should be checked to make sure the frame is straight. That does not mean there is structural damage and even if there are minor adjustments needed, that is minor in today's day and age. Now thanks to Car Fraud, we cannot trade our car in and get what it's worth in terms of dealer trade-in value.

CarFax has inaccurate information in my file and because of it I was unable to trade in my car. They show 2 owners when the car has always been registered in my name and ALWAYS in my possession, by their own definition I am the only owner. They also report an extra accident that never occurred. On my one accident I did have, they report "Vehicle Towed From Scene" - I do not even know how they know this. I called AAA because of the weather when the accident occurred and I wanted to get the body shop to photograph and document the damages before the weather could be blamed for anything. The car was 100% drivable but because CarFax has it listed as towed, the dealership says that indicates a major accident and they devalued the car significantly. They also devalued the car due to the 2 Owners designation. Because of this I could not trade the vehicle in. Someone seriously needs to file a Class Action suit on these guys. They seem to be able to put any information they want in their reports with no responsibility for the accuracy. When I got home from the dealership I ran an AutoCheck report and found it was 100% accurate.

I own a small auto dealership and I ran a Carfax report on a vehicle that I was purchasing through an auto auction. The car only had 4399 miles when I bought it from the auction, and the back of the title was also signed with that much miles by the company that was selling it (enterprise holdings) and the odometer reading on the speedometer was 4399.

Total rip-off. Where, when you are signing up does it say you only get 5 searches? The unlimited is for license plate numbers? Really, totally worthless.

I bought a Cadillac CTS-V, brand new in 2006. Six months and 4,000 miles, got nailed in a hailstorm. Cadillac dealer and insurance co. insisted repairs would be as new, and guaranteed for life. Also, that since no accident was involved, a negative CarFax report would be generated....in fact, said not reportable. Car now has 35,000 miles, looks new, drives new, etc....awesome car! Dealer had the car for 23 days with painless dent removal, replaced the hood and a roof panel. I recently was looking at Jag XKR, had a friend run a CARFAX report for me. I was stunned to see a report of "structural" damage from accident (no airbag deployment). Current dealer says he can't even take it in on trade. I feel really screwed! What recourse have I got to recover any diminished value loss from my ex-insurance company?

We went to trade in our car at a local dealer. Carfax declared a odometer rollback. The report said that our local garage serviced the car repeatedly a year before we bought the car and that 90,000 miles were put on in one month! Then a year later when we bought the car, the mileage was taken off. Naturally the dealer brought this up and when we showed the absurdity of the report they attempted to take the trade off the table or give us very little for it. The dealer said the garage may have reported oil changes on one of our former cars and mistakenly put in the wrong VIN.

I purchased the multi-report deal online. I was supposed to be able to get 5 reports for a certain price. I got one, and since then I have not been able to even log onto the system. When I try to reach out to Carfax for assistance, I get stonewalled. There is nobody to call, email, or write a letter to for assistance. I submitted the ticket online for assistance, but no one ever responded. I feel ripped off. My advice is to only get a single record, or actually none at all. I would do business with some other company. Carfax will just simply rip you off.

We went this weekend to trade in our car and after a Carfax was pulled found out our accident from 3 yrs. ago was reported as having structural damage which we were never told of! Outraged I called our insurance inquiring about this and was told to speak with the adjustor who did the accident, but he was of course on vacation. I called the auto body shop who looked up the repair report and stated the frame (structure) was not even involved! He stated insurance companies report to Carfax and he has seen many times people get screwed over by such situations as this and that Carfax is a joke. Thanks to this our trade in is worth 2,000 less and I still have to talk to the adjustor as to why this was reported this way!

disclosed at the auction from where the dealer bought this car. Not nice, not very ethical. No wonder used car lots have bad reputations. I will NEVER EVER BUY A USED CAR AGAIN!!!!!

I purchased a 2013 Hyundai Genesis sedan from Moses Factory Outlet in Hurricane West Virginia and found out one day after I bought it that the car has a Body area that has been damaged and repainted and looks awful (paint is rough and doesn't match). The Carfax report does not mention that and thus I worthless. The repair must have cost hundreds of dollars and would mean the car was in a body shop yet it is not on the report! The dealer can now say they didn't know and I have to confront them in hopes they can repair it correctly. What a pain and more time spent on troubles. Carfax is worthless if you can't leave feedback or get an explanation. The owner before me may be hiding the info which you would hope Carfax could uncover. I guess if anyone is going to buy a Used car they better ask hundreds of questions and pray they get the truth.

BLUF: I will never use CarFax again. Looking for a used vehicle and purchased unlimited carfax reports for two months for $58, or so I thought. I supposedly had 5 free VIN number lookups and unlimited license lookups. I understood that once the five "free" VIN lookups were finished then my costs covered the rest. This is not the case, it only covers unlimited license lookup which are worthless. So basically I paid $60 for 5 VIN lookups. Not worth the hassle. I will never do it again.

Carfax customer service (chat room) solved my problem. There was confusion with VIN's number "0"and letter "o". I got my Carfax report. Good service, thanks:)

I traded in a 3-yr old car and the dealer pulled the carfax and said it looks good. And now they are selling the car as a one owner car with a super clean record, lol but I know for sure that it is one owner, but I was in two pretty good accidents.... Bottom line, buy new and don’t trust carfax cause they may know a couple of things but not enough to spend 20 or 30 g ....

I listed my car on CraigsList to sell and I kept getting emails about the listing that CarFax had listed 2 accidents, one for my car. My car was 4 years old and had only 27,000 miles on it and I know it was never involved in any accidents. I couldn't believe it. No one wanted to buy my car even though it was in perfect condition.

I purchased my car in October 2007 using Carfax. There was nothing wrong or any sort of accident reported. When I decided to put my car up for sale they told the new owner it has a clean bill with no accidents. After purchasing for a month the new owner calls me and says Carfax has a report showing my car was in an accident. I pulled the records myself and it showed the accident but below said it was reported on in August 2008 while accident happened in July of 2007. I ended up having to take my car back after someone else had it for a month. I reported the incident to Carfax, all they told me was they get their information from more than one network source. What the hell does that mean?

Carfax reports are unreliable! I just ran a report to help sell my vehicle, which has 22,500 miles. Carfax reports that mileage went from 19,296 on 5/1/13 to 107,087 on 9/15/14. Their source? Tuffy Tire Center, where I took the truck for a checkup on 9/15. I called Tuffy, who insist that they never report mileage of serviced vehicles to Carfax. Carfax apparently pulled this mileage number from out of the blue. I paid $40 for trash. I have reported it to Carfax - we'll see what they say.

We purchased a 2011 Honda Civic with 23,000 miles at the time of purchase through Scott Clark Honda and were provided a Carfax report showing no accidents when we purchased on 3/6/2014. On 9/25/2014 this vehicle was involved in an accident where the vehicle suffered a total loss and when given our total loss summary via Geico and Vinguard only to find out that this vehicle was in a collision/incident report on 12/21/2011 mileage at the time 4532.

I am owner of 2 car dealerships. We subscribed with car fax to run car fax report on all our vehicles. We signed a contract to run unlimited car fax report on all on June 2012. My rep was Ed ** , he is very very big liar. He came to me early 2014 and suggested me to try a new additional lead product for $499 on monthly basis so I agreed and when I realized lead program was not working I asked Ed ** to cancel the lead portion. He would not return my calls, he would give me run around and will not give me his supervisor name to cancel the lead portion. After several emails and text message he calls me today, 9/26 and gets very rude and tells me he will not cancel the lead program for a yr since I have signed the contract. And when I asked him our conversation of 30 day cancellation, he denied the conversation and instead threatened me he has the power to suspend my account immediately.

Carfax report from Magnussen's Dodge in Grass Valley, CA showed a clean record, no accidents or airbag deployment in 2010. But, when I tried to trade the truck in, the new dealer's Carfax report showed a "major accident with airbag deployment" in 2009 and we lost at least $5000 in trade in value. I feel cheated but I don't know if it's Magnussen in Grass Valley, CA or Carfax who is at fault, or both. We would never have purchased that truck had we known about the accident. I'd rather have nothing than an erroneous Carfax report with a false sense of security.

I recently went to purchase a new car. Carfax was done and they claim I had an accident that required airbags being replaced. They never were replaced and I had proof from the insurance and the auto body. However I can't get it off my Carfax or get the money back. Carfax is inaccurate but the only thing dealers use.

I bought a 1 owner Certified pre-owned mercedes at a well-known dealership. Certified means no prior body work/major damages. The carfax was clean!! Heck, it even boosted the value of the car by $630 because it was 'well maintained'. When I called to have the car insured, the agent pulled up 3 prior accidents! Yes, 3 accidents within the 3 yrs lease. There were $2,900 & $4950 in collision damages and $1k property damage. The property damage I can disregard, but $8k in damages and it was passed on as certified pre-owned. I'm still in the middle of working it out with the dealer because they're trying to have the auto body tech examine the car.

There are a total of 21 reports on my current vehicle. I purchased 1 report for $39.99. There was no confirmation page or order submission, no total amount to be charged. They just simply charged me. Then a new window opened and said there are no reports available and I was sent back to the order screen. If there's no report, why am I being charged? On top of it all, it said 21 report so why is there no report and why was I charged for a report that should be there but apparently isn't?

I just tried to sell my car and according to Carfax, it has been in a major accident with from end damage and the airbag has gone off. Not true, I have contacted the MSP - they have no record of any accident involving my vehicle. Carfax states that they will not do anything about if because this is the information they have been given. I have proof it didn't happen but they WILL NOT provide me with the proof they have that it did. My hands are tied until I figure out my next step.

Bought the "unlimited" Carfax package, only to find out you're still limited to only 5 reports via VIN.

When I purchased my 2005 Chevrolet Tahoe back in 2011, the Carfax report was clear, with nothing out of the ordinary. About 2 months ago, a teenager in my neighborhood went on a joy ride and rear-ended my truck while it was parked in front of my residence. The other guy's insurance covered everything, and a local body shop repaired the damage to my vehicle (new bumper, etc.).

Purchased a $54.99 (unlimited license plate reports for 60 days) and was able to purchase a 2002 Dodge Durango 5.9 R/T with 128k miles on it at United Auto sales in Midway City, CA.

Vague about unlimited policy and license plate Carfax reports do. Gave me 5 more VIN reports for 30 days.

Be VERY careful when purchasing CARFAX. If their system is down, it's your problem. Try to get assistance? Your problem again. We purchased a CARFAX package while looking for 2 vehicles on Craig's List. After a long drive to one vehicle, we could not access our CARFAX account or get any assistance because it was a weekend. Refunds? They've got your money. Proceed with caution!! I'll never use them again.

I just purchased a CARFAX subscription for UNLIMITED vehicle history reports but after paying more for unlimited vs. just five reports by VIN, I find out the UNLIMITED is only for license plates and I still only get 5 VIN reports as I would of on the cheaper plan!!!! NOW EXACTLY HOW MANY CARS ON DEALER LOTS HAVE PLATES ON THEM ... NONE! Do not fall for this scam. I hope someone brings a class action lawsuit against CARFAX. I for one will join a suit right now as this is unethical.

I recently was in a hit-and-run with back end damage to my car. I bought the car in 2012 WITH a Carfax report that stated there was no damage or accidents showing on the car previous to my purchase. Lo and behold, when my insurance company did the assessment on the damage, they are ready to deny my claim due to previous damage that was incorrectly repaired. Even though the information was there for the insurance company to find, I had no idea and it was not disclosed in the Carfax or by the dealership. What do you do when they are all crooked!

I'm trying to sell my car. Yes, it was in a minor accident, but when they pull the facts, it's saying the airbags deployed and has major damage that is completely false. I'm ready for a class action lawsuit. Anybody in with me?

I ran a CARFAX prior to purchasing a BMW in May 2008. The CARFAX at the time showed NO issues and the email stated that I was eligible for the Buyback Guarantee. Assuming the vehicle was clean, I purchased the car. Now (2014) I am trying to sell the car and when getting a quote from the dealer, they tell me my CARFAX is a problem and make a very low offer. I saw the report and was surprised to see that the report showed 1st Owner Issues: an Accident in 2007 and a report stating Mileage Inconsistency 1/2008. Both incidents were dated before the original report which I ran back in 2008.

My parents bought a 2003 Ford Expedition NEW in 2003. In 2011 they gave me the truck. I now am trying to trade in the vehicle and the Carfax report shows that the vehicle has a branded title due to an odometer issue. There has never been an issue with the odometer in the vehicle. In fact the report says "ALERT Severe Problems were reported by a state DMV." The dealer won't take the vehicle in on a trade. I am interested in seeing if anyone else would like to take part in a Class Action Lawsuit against the company.

We were trading my 2006 BMW 330ci and were told the car was reported as a total loss in 2009. Big surprise to us as we thought we bought a car in mint condition in 2012. Salesman said one owner. We paid top price for this car at a BMW dealership. Now, the dealership is saying that Carfax made a coding error. Hmmm... through a nationally recognized database, Nationwide Insurance reported it as a total loss. They even have the exact date. So, I'm not believing Carfax. Even if Nationwide reports to us that the car was never a total loss, I am reporting it to the Arkansas Attorney General's office so they can get to the bottom of this. So many conflicting reports. I will tell you Carfax sucks so don't use it, don't believe it. Do a search on government databases and get the truth.

My truck was involved in a fender bender and now Carfax is saying that my airbag deployed, so now the value of my truck declined $6000 when I went to trade it in. The airbag never deployed and is still intact.

I Recently attempted to sell my vehicle and was surprised when the dealer came back and told me that there were two accidents reported for my vehicle so we have to give you 3000 less for your vehicle. I think carfax was intended to benefit the dealers more than the consumers. What happens if a accident is reported but no insurance claim is paid out because the damages were less than your deductible. They should include in their report the damages repaired on the vehicle, that way the consumer knows if the vehicle is worth buying and the dealers can't take money out of your pocket in order to put it in their pockets.

I had not before needed to use Carfax and, based on their advertisement, I had, until now, thought they provided a valuable service. I purchased my 2001 Subaru Outback Ltd and have been the sole owner. I am buying a new car and the dealer pulled a Carfax report on this car. Having been the sole owner, I felt confident that the report would be clean. Imagine my dismay when they showed me a report containing various errors, including the ownership history and a report of an accident and airbag deployment that did not occur.

We were at a car dealership to trade in our car for a new car. When the dealer pulled our car record from CarFax so that they can appraise, we were VERY surprised that CarFax has completely wrong info. We moved to another state twice. CarFax considers the changes in the address as the changes in ownership. We were the only owner for our car, but CarFax record shows that we were the 3rd owner since we moved twice. Crazy. Also CarFax somehow had the WRONG record showing that we changed our odometer. Our car is a luxury car. Who in the world, especially nowadays, can change the odometer with all high tech car? It's crazy. CarFax does not have any rep that we can talk to over the phone and we are not getting a response to correct our info. THEIR RECORD IS COMPLETELY WRONG AND IT'S NOT RELIABLE. CarFax should correct their program errors immediately as it is impacting consumers.

I have a big complaint with Carfax customer support. I tried resetting my password, entering over 8 password choices, with none being accepted. Customer support consist of Q & A links with info for resetting your password, which carfax won't accept. There is no email link to submit your question or 800 phone number to reach someone for help. I also notice the last time I was able to run a report (# 2) my unlimited account read I only had 3 more reports to run and seeing how I cannot get into my account, I don't what that is all about.

Significantly lowered the real price of my car, based on FALSE information. I don't even know where to start to CLEAN the record. Carfax does NOT PROVIDE ANY CONTACT INFO WHATSOEVER. I will go to the BBB to report it.

Carfax is carrying an inaccurate report that the airbags were deployed in an accident involving my car. Despite being provided with extensive documentation from the insurance company, including photographs taken by the insurance adjuster that show that the airbags didn't deploy, they refuse to correct the report, thereby substantially reducing the trade-in value of the car. Extensive email communication produces continued stonewalling and refusal to stop publishing false information.

Unlimited reports are not unlimited....a complete ripoff. If there was an option for a minus five rating I would use it.

The 30 Day Unlimited Reports Package is a Bogus HOAX. It Only allows you to run 5. Yes, only FIVE Vin reports. That's ALL. If you don't need to run any more than 5 because you found that needle in a hay stack, then you'll do just fine. I've used Carfax for many years now, and referred many people to use it. The info can be most valuable when it comes to vehicles that has had their odometer rolled back (example: I found a 2005 that only had 119K miles, but found on the report 4 yrs earlier it had over 157K and was rolled back), or cars that have been sold by big dealers to Auction houses, because the vehicle wouldn't pass the big dealers inspection to qualify it to be sold on their lot, so they're sold at auction then purchased by a Mom n Pop Dealer to sell to you. The dealer isn't going to tell you they bought it at an auction to sell. Then they wouldn't get as much - as well as flood or fire damage etc, etc.

Keep saying this sentence, "The credit card information entered below cannot be processed. Please confirm the number and try again."

I finally broke down and tried a CARFAX report for $39.99. I felt it was excessive but, I wanted to see what information they had on my 1996 F-350 Crew Cab Dually Power Stroke. Having repaired all my own vehicles since 1969. I've been fully disabled since 1999. The thing is something doesn't add up to me. The mileage doesn't seem right. I have just over 99,000 miles on the 1996 F-350 truck. When I bought it used in 2003, it had 58,793 miles on the odometer. Luckily I bought an extended warranty. Within two weeks, I had to replace the water pump. This is not a normal failure with less than 60,000 miles. All my cars and trucks, previously, went to least 80,000 miles. I put it off as just a fluke.

I purchase a NEW car with 200 miles on it (I am the only owner). In the Carfax, they have me as a second owner, purchased with 9000 miles. I have bill of Sale stating vehicle was PURCHASED BY ME NEW.

I have a 2008 Nissan Sentra which I bought from a dealer in 2012. Similar to many other people, I found Carfax clean at that time. Now I want to sell my car and what I see is an accident record from 2010 added by Carfax in 2013. When asked what it was about, no details present with Carfax.

My husband owns a 2004 Dodge Ram, we have been trying to sell this truck, it's in great condition with very low miles. Recently took it to a dealership and found there is a false accident report on Carfax stating vehicle had been in accident & had severe damage in 2011, which is lowering truck value by 3,000.00. We've owned the truck since 09', it was NEVER involved in such accident. Emailed Carfax but have received no response. Something reeks here!

I have a F150 Truck and it's a Raptor. This truck is a 6000 lbs truck and someone hit me in traffic and needed to make a police report so they can have their damage fixed by their insurance. I on the other hand had absolutely no damage. Yet the car fax on my truck come out with a front impact. Causing my the value of my truck to be much lower. I contacted Carfax and they say their reports are AUTOMATED AND GETS THE INFORMATION FROM THE DMV, so it does not matter even if you have no damage if a Police report is issued your car fax will come out negative. This report is not worth the paper it's printed on. Go get your car inspected by a mechanic and do not use Car Fax - it's a waste of time.

Carfax is running this scam where customers can sign up for their "unlimited report" only to find out that they don't get unlimited reports. There are many complaints from customers about this scam but it seems that Carfax is waiting for a lawsuit against them to settle this.

We were shopping for a new car and decided to pay for a Carfax subscription. FYI... unlimited is only for license plates not VINs. We ran a couple of reports for possible vehicles and things appear fine, we then decided to run Carfax on our current vehicles and it shows our truck was in an accident last year, but it never was. Our truck was in an accident by the previous owner and it does show that, but with Carfax showing it in another collision (when it wasn't) will decrease the value if we ever try to sell it.

In 2007, I purchased a 2000 Mercedes Benz S430 and paid top dollar for it primarily because the car appeared to be in good condition AND the CarFax report was clean. I recently ran a CarFax report in 2014 for the same vehicle (I still own it) and boy was I surprised.... I bought a LEMON..... It appears the 2007 CarFax report the used car dealer ran was a "Sanitized" version and only listed Comments as "Vehicle Serviced" from 1999-2004 when it should have listed all work performed that is now listed in 2014....

In 2006, I bought a used Subaru that had an "Inconsistent Odometer Reading" from Carfax. The mileage listed for the MA state inspection for 11/01/2004 was greater than that of the following year. This year, 2014, I traded in that vehicle, and later went on the dealers website to see if he was selling my trade in. He was and a Carfax was available. This time, there was no mileage listed for the 11/01/2004 inspection and there was "No Issues Reported" for the Odometer Check. I have copies of both Carfaxes. Consequences, just that I put even less confidence in Carfax.

In 2009 I purchased a 2001 Lexus IS300 and did my homework to check title via the state of Tennessee and ran a Carfax to give me that warm feeling that everything was ok. The title is clear (to this day) but five years later, the warm and fuzzy I got from Carfax's report is gone. In Sept. of 2013 the new Carfax report shows an insurance total loss payment on my VIN from back in 2004!! But wait, they have a guarantee right? Wrong, after frantic searching in my house for the original 2009 Carfax that I ran, I found it! The guarantee though is only good for one year... IF you "Activate" the guarantee through their convoluted website.

I went to turn in my car and the dealer told me that the Carfax shows that I had a front impact accident, when in reality I had a minor scratch to the side of my car in a parking lot. Not impact at all! Tried to get a hold of someone from Carfax to no avail! I feel hopeless. There should be some laws that give individuals the right to know what information is being stored on them. This is like a credit report gone bad! At least with the credit report you have rights and can contest the information.

We purchased our 2006 Hummer H3 from a car dealership in 2006. When we bought the car, the Carfax was clean. Now that we wanted to trade the car, it's showing an accident. The truck has been well maintained and had absolutely no accidents or damage of any kind. Now that this has happened, we've heard about a lot of other misleading and wrong information reported and not reported by Carfax. The company has brainwashed consumers into believing their reports are complete and accurate. Giving us a false sense of security. Carfax isn't what they advertise. Will not trust any Carfax report.

I had a 2011 vehicle for sale and could not sell it for over 6 months while trying to figure out why Carfax had the title listed as branded. I spent more than $7,000 taking the car to different Nissan dealerships and other dealerships to get it checked and diagnosed, and they all said the car showed absolutely no signs of a previous accident, flood, or other damage, no odometer rollback, and I could not find any source declaring my vehicle to have ever been stolen, or used as a rental or anything of the sort. I would even call the DMV in front of potential customers and let them speak with the technician who would verify the title was clean.

I purchased a used BMW from Miller Auto Sales in West Lebanon, NH in 2009. The sales representative showed me a clear Carfax report which was clear at the time of purchase. Last April, I took my car to trade in on a newer BMW and the Carfax reported my car as having a "branded salvage title" issued in 2011 from the State of New Jersey. I have never been to New Jersey and my car has never been in an accident. The BMW dealer treated me like I had tried to pull a fast one on him. Then I got to deal with Carfax who told me I could do nothing about it because it was a "branded title". Thereafter, I tried to get the State of New Jersey to correct the title -- they just ignored my five letters.

I bought a 2009 BMW from Bob Smith BMW In 2011 and have owned the car since that time. I tried to sell the car recently and was told the car had been in an accident, and that I was the third owner. I have a Carfax from Bob Smith BMW indicating I would be only the second owner. The car was never in an accident either before or after I bought it. I have no idea where Carfax got this misinformation. The car has only been serviced at Bob Smith and one tire company when I had 2 tires replaced.

My car was involved in an accident in April 2013 where only the rear bumper was affected, the cost for repair was $3800.00. It's an Infiniti FX35, 2008. A few days ago I went to trade it in and the dealer took the Carfax on it and it's reported as total loss, though the title is clean. I called Carfax many times to try and solve the problem with no avail. Nobody returned my calls or answered my emails. In the light of this, I lost a good deal on the car and am stuck with it. Can you help me figure out what could be done for my loss? Thank you.

February 2007, I bought my car. Had a lien (Payment) on it. Car was originally bought in Indiana. Traded in at a Michigan dealership. I bought it with a clean green title. July of 2007, State of Indiana supposedly reported a junk title, which showed on Carfax. Didn't know this until my local dealership pointed it out. So I filled out the form to report the discrepancy with Carfax. I received a confirmation #. So we will see how this pans out. I attached supporting documentation of my original green Michigan title. Form was easy to fill out. Customer service was also helpful.

Today I went to trade-in my vehicle and Autocheck & Carfax shows my vehicle stolen. This data is wrong, it has never been stolen ever. Since this happened the dealership will not take the vehicle at all. Until this is cleared up. I never had a police report or insurance claim on vehicle, never happened. So I contact both companies, they want proof. I said how? Both companies so on 9/19/13 it was reported stolen. By who, I'm the owner, title in hand. Now I'm screwed.

I'm trying to sell my car in mint condition and all interested parties are being turned away because Carfax shows an accident with front impact! OMG, I had a scratch repaired on bumper! Never had an accident or any major damage to car. Now thanks to Carfax, nobody wants to buy my car because it shows an accident! Carfax sucks big time! Don't rely on them! I even have records but potential buyers feel they can't resell car down the road at a good value because of report.

I recently went to trade in my vehicle and the dealer offered $4-8K less than expected because the Carfax report they ran showed an accident with severe damage a year and a half ago. Carfax told me their source for the severe damage was a police report, but that police report is inaccurate since there was only a dented fender and front flat tire, which I have photos to prove. Carfax informed me that I need to get the police to amend the police report in order for Carfax to change their erroneous info. This is ridiculous. 'Innocent until proven guilty' is definitely not in practice at this company. Carfax disseminates unstandardized, purely subjective data on accidents which is costing unsuspecting vehicle owners millions of dollars in lost value. There needs to be some consumer protection constraints/watchdog policies on Carfax just as there is with credit reporting agencies. I would definitely join a class action lawsuit against Carfax.

Went to trade my 2012 BMW and dealer pulled a Carfax and told me it had been in a crash and Carfax reduced the value $2550. There was a minor scratch that waxed out and the police report states damage at $250 not $2550. Sent all of this to Carfax and no response. I have read all of these complaints and I'm blown away at all of the same stories. Someone needs to hold them accountable.

Went to Shaker Ford, Watertown Conn. to see about a car. When "Jeff", my sales person, came back with the value of my trade, it was 5,000 below NADA book. He stated the reason was "CARFAX" stated it was in an accident.... Yes, I was tapped on the bumper at a stop and plastic was damaged (FIXED). Not an accident of epic proportions. Yet Carfax makes no distinction in giving a car this rating. It kills value on a trade costing money and casting doubts on Carfax reports.

Bought a Mini Cooper and the Carfax said no accidents and no issues. Well it had 3 accidents! They don't buy your car back, they don't do anything! Don't use Carfax!!!!! They are crooks!

Signed up thinking I was going to get unlimited VIN searches only to find out you only get 5. Then you have to use their license plate #'s to get more information on other car history. Like it is supposed to be easy to get those numbers, most of the time the plates are gone. $55+ down the drain. They are a rip off ... Never again!!!

Sue the **. They won't budge unless and until you do. That's what I did when I relied on one for a "one owner" Cad that had about 4 owners and was a piece of crap that looked like a silk purse instead of the sow's ear it was. I won thousands and basically just gave the car away. It broke the used car dealer who'd put it out front and made it look so good. It sure wasn't. Kill 'em; they deserve to be outta business and cannot rely on them for ANYTHING!

I went to a dealership today to trade in my 2007 Chrysler Pacifica, which I bought brand new. This car is in near perfect condition, low mileage and has never been in any accidents. You can image how surprised and embarrassed I was when the salesman at the dealership showed me the CARFAX report on my car which showed that there was an "unreported 'accident' sometime between October 2009 and October 2010." No date, no information, just some verbiage about police reports (see attached image). This car has never been in an accident or even had anything happen to it that would have been reported to the police or an insurance company.

After my truck caught fire (and was repaired), my truck's Carfax report erroneously showed the airbags deployed. No airbags were deployed. When it comes to trading in a vehicle - deployed airbags are a BIG DEAL (much bigger than a fire!). It took me awhile to figure out how to correct the Carfax report. I'd like to share my experience with you. First - get your insurance company involved BEFORE going to the Carfax site and submitting your claim! Carfax will want documentation to back up your claim. Second - you can only deal with Carfax via a non-specified person e-mail. For example, you can't send it to **. It's one e-mail address fits all for every e-mail. So, when Carfax responds to your request (and they will respond) they'll assign a claim #. Fill out all the information on the Carfax claim that you can. Then, ask your insurance company to e-mail their information and USE THE CARFAX CLAIM # on all correspondence! It took a few weeks and a lot of coordination with my insurance company and Carfax - but I DID get my erroneous Carfax report changed!!! Carfax even sent me a free Carfax report! Be patient. I'm very happy my insurance company and Carfax worked well together to get this corrected.

A dealer ran a Carfax on my vehicle I wanted to trade in on another vehicle. The salesperson came back with the report that showed my vehicle was reported as a total loss due to an accident. I was in a minor accident with the repair bill being $5,020. The dealer told me he did not even want my trade but if he did take it in on trade it would be worth at least 10k less because of the report. I have sent everything (repair bill and ins co. info) to Carfax but they won't even respond to me except with their automated responses.

In July 2013, I requested a Carfax on a 1972 Cutlass Supreme. Confirmation # ** Approval Code #**. I found out later that you do not go back to 1972, so I did not receive a report. Please reimburse me for $58.62 that I paid with my credit card.

I need to buy a used car asap so I subscribed to Carfax online. I choose the unlimited package to make sure that I am not limited in reports quantity. After 5 reports CarFax denied my 6th search.

When I bought a new car and traded in my 2007 Sierra, the dealer showed me the Carfax stating that the truck had been in an accident, overturned, ran off the road, and hit a ditch. Nothing could be farther from the truth! I was a passenger in the truck which my husband was driving. We were trailering a brand-new boat (we found out later that the boat dealer never adjusted the trailer to fit the boat). We got up to speed on the Garden State Parkway just north of Cape May, NJ, when the trailer jackknifed, sending the boat off the road and into the grass. The truck stayed on the road, and sustained no damage. The police officer treated the incident as "loss of cargo."

In 2009 I purchased a 2007 Infiniti M35. Of course before purchasing the car I got a CarFax Report and the CarFax Report came back clear of any accidents. Today I go to try and trade in my vehicle and the CarFax report states that the vehicle was in a major accident and was totaled in 2008!!!! WTH... They are trying to give me $9k less than what the car would have been worth had the car not been in an accident. Had I known the car was in a major accident I would not have purchased the car. I asked the dealer why the accident report didn't show up on the CarFax before and he stated sometimes it takes a while for the insurance to report the incident. I am so upset. They will not get anymore of my money.

I paid for a 5 VIN plus unlimited tag checks. I was in the market for a car and I needed it that day. So I went ahead and got the service and got locked out of the system by my third VIN; I went ahead and try to reach someone to solve this issue and were closed until Monday. I purchased my car without their services when I wanted. They finally contacted me by Tuesday because they were backed up. I wanted my money back because I was under the assumption they had money back guarantee... This is their email: Carfaxwebsupport@carfax.com.

Was trading my car in - in mint condition, CARFAX reported an accident but had no indication that my car was free from any damage, scratches. If CARFAX is going to get reports of accidents, they should get the whole story about damages, etc. and rate accidents or incidents with a zero being nothing at all, and then increase in increments according to damages. For CARFAX to do anything less, is irresponsible, to say the least.

Carfax has reported "structure damage reported, it hit a fixed object". I inquired about additional details other than what was listed and was told no additional information available and they would not reveal where they get their information. Dealers will not take my car in trade even though my car has a clean title. I've even taken it to a repair shop and they were not able to tell where the vehicle was repaired. The website states someone buying the car should take $1,500 off of the retail price, but dealers think of the car having a rebuilt title and it’s not. Carfax is such a scam!

I put the car up for sale and the buyer pulled a Carfax and they reported it had been wrecked and towed. Problem is I was the original owner and the car had never been wrecked or towed. VIN numbers are sequential, thus someone transposes a number and poof. Then I called Carfax and was told it was my problem to prove? So they cost me money. CARFAX is a so so reporting due to mistakes are made and you have to put the bill.

I had been led to order the Unlimited Reports by entering a VIN number. Although the item for unlimited checks said license plate number, I was using a VIN number since there was no license plate on the car to be purchased. This is a really sneaky trick played on the unsuspecting consumer. Once you use up 5 reports, the ability to enter a VIN number disappears and then it only works on license plate numbers. Buyer be aware.

CarFax listed my 2002 Trailblazer as a total loss. This was untrue and verified by my insurance carrier. CarFax claimed it was due to a "source" entry and admitted no responsibility. They would not reveal their "source". Ultimately, the report was corrected, but not before my embarrassment at trade-in. Unverified, anonymous "sources"...what a business model!

Purchased a used Toyota Corolla with 88k miles from a private party, who informed me they were the 2nd owner and that it was never in any accidents. Pulled CARFAX and it APPEARED to be true. I purchased the said vehicle and 5 months later, the mechanic states that it was in a past front-end collision and showed me the damage repair. I pulled an autocheck report, which showed 3 title changes plus an auction announced as frame damage report. I will not be using CARFAX again. I recommend everyone use AUTOCHECK.

Nature of Complaint: Advertising Issues - An advertisement misrepresenting a product

Several years ago, while towing our fifth wheel camper, a car hit our camper while we were stopped at a light. Our camper and truck received no damage. The lady who hit us received a lot of damage because she ran into the steel frame trunk carrier we had installed at the back of our camper. We went to look at new cars yesterday and were told that the trade-in amount for our F-250 diesel truck would be thousands less because of the accident reported on Carfax.

When selling my 2008 Jeep, the buyer pulled a Carfax report which showed an accident in Virginia in 2009. That never happened. AutoCheck, which most reputable dealers are using now had a correct report. I contacted Carfax, by email of course as that's the only way you can, and sent a letter from VA DMV as well as my insurance company. I haven't heard a word from them. Their error cost me $1500 on the sale. They have the public convinced that if a dealer won't give them a Carfax report, the dealer is shady. A lot of smaller used car dealers can't afford the up to $1,500 Carfax charges them per month. Hundreds of dealers are filing a class action lawsuit against Carfax. I hope they shut them down.

I am selling my truck. When they pulled up a Carfax, it reported my truck was stolen and then it said that it was a recovered total. How in the hell can I fix this? These idiots are screwing me out of selling my truck? The truck has never been stolen and is in near perfect condition?

I have bought my car (2004 Corolla) from a private seller in August 2012. This is not reported on Carfax. It is not showing me an owner of the car. Recently, I was looking to trade in my car for Jeep Wrangler. Later I decided that Jeep was not my kind of car. I returned the vehicle to Keffer and took my 2004 Corolla back. Now the Carfax report says my car is for sale through Keffer. I want to sell my car and am unable to do it because of this discrepancy. I am the primary owner of this vehicle and the title and tag is on my name. I am not sure how it is not being seen on the Carfax.

What an eye opener reading all the complaints! I'm trying to sell my vehicle and found out that Carfax is falsely reporting that the vehicle has been involved in an accident. Trying to contact Carfax is a sad joke. They told me to wait two weeks and they will get back to me.

I recently traded in a 2004 Toyota Corolla for a Prius at a Toyota dealership. Much to my surprise, they came out with a Carfax report that stated the car had been in an accident. This was after I had said it never had. I had to search my memory banks and finally because of a date remembered that I had a rear end fender bumper in a parking lot and the other driver called the police. I was ticketed because my car was further out into the parking lot. There was absolutely no damage to my car and I never made any repairs. Because of this incident, I could not get a decent trade-in value for a low mileage car. How can Carfax make these claims without facts and how can a dealership make deals based on this company? In my opinion, this is consumer fraud!

We recently decided to trade in our vehicle at a dealership. While there, they chose to run a Carfax which came back reported as a Total Loss with a Branded Title - not so. First of all, insurance company will not fully insure a total loss vehicle. We have changed insurance companies in the past year. Next, we have only just recently finished paying the vehicle off and received the clear title from the finance company. Finally, the car was in a hailstorm where the back window was broken and some minor body dings but all repairable and certainly not a total loss!

I purchased a car in July of 2009. I have a copy of the Carfax attached to my bill. I drove the car for almost four years and I'm carrying a normal title (not a salvaged title) from the state of Texas. I expected a decent trade-in value on this car since I paid the normal price for that model. Fast forward to this year, I find a car I would like to purchase, I drive up to Oklahoma to test drive it. They do a search on my car, and it is listed as salvaged months before I purchased it in 2009. I have emails where I discussed the car with the dealer. There was no mention of salvage and nothing on the Carfax. I know there was a class action for Carfax for 2006 and prior. I just wish there was some class action suit I could join in the 2009 range. I lost thousands because of that deal!

Just wanted to let everyone know if you decide to purchase Carfax reports, make sure you read the fine print and know exactly what you are getting for your money because their options are very deceiving. They give you the first option, which is one Carfax report, for I believe $29.95. Option 2 is something like 3 Carfax reports for $39.95. Then they have option 3, which is the one I chose, unlimited Carfax reports for $55.95. But after they received my credit card info and my service began, I realized my service is only good for 1 month and you really only get 5 Carfax reports using a VIN number. It's unlimited report only if you have a license plate number, so be very careful and learn from my mistake.

(April 2013) I just test drove a 2008 Lexus with a clean Carfax report. I noticed the windshield had been replaced. No big deal. Probably rock chips, right? Wrong. I asked to talk to the ex-owner who traded it in. The dealer gave me the name and number. When I spoke with the ex-owner, turns out the car had hit a guardrail in 2011, which busted the windshield, damaged the passenger's side door, wheel and quarter panel. I thanked the ex-owner for his honesty and told him I was surprised since Carfax showed no accidents. He could not understand why since he filed it on his insurance and a body shop did the repair - all covered by insurance.

We bought a 1999 Lexus ES300 from a New York deal based on the Carfax. However, the Carfax never reported that the car was in a bad accident. We have had the car for 3 weeks now and so far we have sunk $700.00 into the vehicle. It hasn't made a dent in everything that is wrong. We are now considering scraping the car and losing over $3,700.00.

I traded my 2007 VW in at a dealership. The Carfax report said it had the speedo tampered with. After looking into it further, you could clearly see that one of the places that did an oil change had typed an extra number in the mileage when they reported to Carfax, but Carfax showed it as speedo tampering because of the mileage change going back to normal at the next service and from there on, such an easy mistake almost cost me thousands of dollars in value. I lost all faith and validation in Carfax at that point. They are a joke accepting typos as facts.

I purchased a 2001 Corvette in 2009 with a "Clean Carfax history." I paid premium price for this car as it was in pristine condition. I decided to trade this auto in on a Jeep on 2/2013 and was informed that this auto was involved in a accident in 2005, but was not reported by Carfax until 2/2011! I purchased this vehicle under the condition that the car had a clean Carfax and because Carfax waited 6 years to add this to their report, I am now losing $2000 in trade-in value. Inexcusable!

Carfax operates in a manner contrary to our justice system. In our system, you are innocent until proven guilty. With Carfax, you are guilty until you prove you are innocent, and they will not lift a hand to help you prove that they are mistaken. I purchased a car that was registered in New York State. Just prior to my purchase, the owner had the car inspected. The inspector incorrectly entered the mileage by an additional 40,000 miles. When I purchased the car and moved it to Georgia, I registered it and the correct mileage was recorded.

I traded in my Audi to find out that there was a Carfax report from when I repaired some parking scratches under the front bumper. It was reported as damaged and I got substantially less for my trade-in as a result. There has to be a line drawn between structural and cosmetic damage that currently doesn't exist.

In 2010 my husband and I went to the dealership to buy a new vehicle. We wanted to trade in our 2000 Ford Windstar. When the Carfax was pulled on our van, it showed that it had been in a rollover accident that also included hitting a tree. I know this accident never happened since I’ve owned the vehicle since 2003 and this accident supposedly happened in 2004. If my van had actually rolled over in an accident, I am pretty sure it would have been totaled. Because of this, the dealer wouldn't give me anything more than $500 for my van. I wish I could go back now and tried to have the info corrected, but I didn't know how. My insurance company even thought it was ludicrous since we have been with them for many many years and they know those repairs were never made on my van.

Wrong Carfax shows clean and no accident involving the car (Lexus LS 430, Arlington Lexus). 5 years later, I went to trade in the car. I was told my car was in an accident 2 years prior to buying it! If I knew the car was in an accident, I would not have purchased! Is there anything I can do?

2011 BMW 5 series xdrive - I've had minor accident five days after I purchased brand new ($65k). It was fixed and now I was told vehicle is worthless. I spent $29,500 for a back light hit, and back quarter panel needed to be replaced based on the design of the car from Germany. There's no other damage to vehicle. 1.9 years old at $29,500 so basically, I lost $20K in value. This car should have been totaled out for a minor hit because once again the consumer is paying the price.

I bought a 2006 BMW 750 LI at California Beamers three years ago with a clean Carfax. I went to trade in the vehicle, and the dealership ran an auto check. It showed the car had been in an accident six months before I bought it and had frame damage. I'm $8,000 in the hole. Carfax did refund me the $39.99 for the report - still a little shy of eight grand.

In December 2009, I purchased a 2006 BMW 330i from a local BMW dealership. It was sold as certified pre-owned by BMW. For 2.5 years I never had a problem with the car, just the usual maintenance issues that you would expect from a car. In November 2012, I decided to get a new vehicle from a different manufacturer. The dealer told us that we could get more money by selling the BMW privately versus what they would give us as a trade-in. The next day, we took the BMW to a used car dealership that would sell the vehicle for us. Everything seemed to be going fine. That was until the Carfax report was run. I was asked if the car had been in an accident. I responded that I had not been in any kind of accident whatsoever. I didn't have any work done on the car.

I traded cars on 11/30/2012 in Lithia Springs, GA. The Carfax showed the car not to have been wrecked. After driving 250 miles back home, my grandson told me on Saturday that the car had been in a wreck. He is the body shop foreman for a Toyota dealer in Tupelo, MS. He has been doing this type work for 18 or 19 years. The VIN on the car is **. Like I said, the Carfax came back clean. We called the dealer, and they made it right with us! The dealer is John Thornton Chevrolet / 1971 Thornton Rd., Lithia Springs, GA 30122. We still had to drive back over there. So in short, your Carfax is not worth the paper it’s printed on!

Carfax report is incorrect and Carfax will not help. A few years ago, I had an incident with another car that cut me off and ran in to the rear tire of my Ford F250 4X4. No damage to my truck at all but the Mercedes that ran in to me was a mess. I called to have a police report taken as the accident was not my fault and the driver of the Mercedes fled the scene before the police arrived. I called the insurance and nothing was ever paid out. Carfax insists the truck is salvage. (LOL.) That is not true. Carfax is really a poor way to look up the history of a car. Inaccurate reporting to the public is fraud or defamation of character. Someone needs to stop these thieves. The public is paying money for a very false security that is beyond inaccurate.

On 4/21/10, unbeknownst to me, a vehicle accident was reported to Carfax by unknown source. I had bought a new 2010 Dodge Ram truck crew cab in January of 2010. While the truck was parked in a parking lot, someone "keyed" the right side passenger door. I filed a claim with my insurance carrier and then took the vehicle to Sawgrass Ford in Florida. Today I went to a dealer to look into a trade for a new lease vehicle. When he ran a Carfax report on my vehicle, there was the accident. The total cost to repaint and pinstripe the one door was $619. However, the diminished value on my pristine truck cost me $5,000 just due to this one erroneous Carfax report.

In September 2012, we (a dealer in Utah) found a 2012 Mercedes CLS 550 online with only 5,000 miles available through a dealer/wholesaler in Texas. We pulled a Carfax, which showed no issues whatsoever with the car. We even printed it for our records. We looked over every inch of the car and it is completely flawless, even still has the new car smell! It is now November 2012 and the car has 8,500 miles on it. When we attempted to sell the car yesterday, the purchaser said the Carfax shows one accident record. How is that possible? We pulled the report again and it shows an accident on 7/2/12 and the vehicle was towed, with a small disclaimer saying Carfax began reporting this accident on 10/8/12.

My husband and I bought a 2009 Honda Accord EX-L, and we just found out today, November 3, 2012, that our Honda was involved in an accident. We bought this car on 7/17/2012 from a dealer in Northern Virginia. We asked the dealer if it was ever involved in an accident and to show us the CARFAX report. We looked over the CARFAX by phone, and he, of course, said that there was no accident and there was nothing wrong with the car. My husband drives the car more than me. He decided that he didn't want a car payment and not too sure about owning a 4 cylinder. So he put it on Craigslist and Auto Trader for sale.

I went to trade my car in and the dealer pulled Carfax and said an accident was reported. I wrote to resolve and Mike **, Resolution Manager of Carfax, Inc., told me there was nothing that could be done. The day of so-called accident, I had a flat tire and had the vehicle towed and the tow truck bent a tie rod which was replaced from the dealer. There was no body damage or any other related structure at all. I had sent in all paperwork to show the dealer found the tie rod slightly bent due to tow and documented that and they still denied correcting my report costing me thousands in trade-in. What a total joke! And as a side note, he was somewhat rude in the email replies telling me I don't have to keep emailing him the same notes as he will not change his mind.

I bought a 2004 Chevrolet Malibu one year old in Dickson, Tennessee from what is considered a reliable and large dealership. The Carfax reported the automobile had never been in an accident. However, the trunk leaked badly during the first rain and upon inspection, I noticed that there was some substance applied where the seal should be, indicating something was wrong. The power window on the driver’s side failed a few days after purchasing the car. Upon inspection, it was plain that the little wheels that operate the window had been temporarily fixed. I took the car into a Chevrolet dealership to have all this looked at, and it was discovered the car was out of alignment. It was determined that the car had definitely been involved in an accident that caused the most of the passenger side of the car all the way to the trunk to be damaged underneath some carefully hidden repairs.

In August of 2011, I purchased a used 2008 BMW Z4 3.0is from a retailer in Texas. Since I live in Florida, much of my decision on purchasing the car was dependent upon the accuracy of information in the Carfax report. I have a copy of the Carfax dated 08/11/2011. This year, due to being laid off, I attempted to sell the BMW only to discover that the car had been in an accident which was reported to Carfax 20 months after occurrence and 6 months after I purchased the vehicle. The dealer I attempted to sell the car to advice that the current Carfax reflected an accident on 06/24/2010. I purchased the car on 08/19/2011 and the reporting date of the accident was 02/17/2012. The dealer said he couldn't buy the car from me due to the "dirty Carfax". Now, I'm in a financial hardship scenario with a car that I can't sell due to a negative Carfax and I feel like I've been taken advantage of or the victim of the inadequacies of Carfax.

After logging in with my email account and entering my password, I entered my VIN and clicked on Run Report. Nothing happened! I tried this numerous times.

I purchased a Corvette from a dealership in Tennesee. They sent me a very clean Carfax report, no accidents, etc. Three years later, I go to sell the Corvette and the dealership that I brought the car into for a trade-in informed me that the Corvette had been in an accident 5 yrs. ago and that the value of the car was worth 6 thousand dollars less than Blue Book value. The Carfax I purchased stated nothing of an accident; however, when I examined the front left fender, I did notice that the bolts have been replaced at a different time than the other bolts on the other fender. So clearly, I was given a false Carfax report at my time of purchase so that the dealership could make the sale to me. After reading other complaints on Carfax, I sure wish that some lawyer firm will make a class-action suit against Carfax. There is something very illegal going on against the car consumer.

Buyers beware. I ordered a report for one vehicle and was charged for 5. Then I could not log in despite numerous attempts with a password they provided with no success. I lost out on the purchase of a private vehicle that was found to be problem free on another site! I searched for 30 minutes on the internet trying to find a phone number for the company (the website says they do not have a contact number, liars). I found a company that does it for a fraction of the cost, but it doesn’t matter now!

I opened an unlimited consumer account while I was searching for a car for my daughter. We ran a couple dozen reports looking for the right car. Carfax deactivated the account accusing me of being a commercial user. I tried calling, emailing and live chat to get the account reactivated. Carfax wanted me to produce copies of 5 car ads to show that I was looking for cars for sale. They provided the VIN and said "Show me the ad." I had run all the reports by license plate number since they were private party ads listed without a VIN. I was lucky to find one of the ads, but that was not enough for them. They refused to reactivate the account or give a refund.

Three days ago, I wanted to buy a new car. So, I decided to trade in and I found out that my car had false report from Carfax information. I contacted my insurance claim department (which is Liberty Mutual) and I explained my situation. They saw the records and all the facts and pictures and they said I was right. So, they sent the dispute form five times and until today, nothing has changed. I called myself to Carfax today about maybe 6-8 times and I could not get in touch with anybody. I left two messages and no response. And now I need your help.

I wanted to purchase a new vehicle. They ran a report through Carfax and it showed I had two accidents, one in Wisconsin (never been there) and another in Maryland (major accident, air bags deployed; didn't happen). I lost $1,000 rebate and 0% financing because of their report. My value was below blue book at that point. There are a lot of the same complaints about Carfax. Someone should start a class action suit!

I purchased a used, low mileage car from a new car dealer's used car inventory. It had a clean Carfax report. Within 6 months, a rattle noise was coming from the back of the car. My mechanic couldn't figure out where it was coming from. A few weeks later, when I was on the freeway doing approximately 65 mph and the rattle noise became significantly louder, my rear window popped out in one piece. It didn't crack or shatter before it just popped out and shattered when it hit the pavement.

The Carfax report is wrong. I was in a minor front end accident. The airbags did not deploy. Both the insurance paperwork and receipt from the shop show that. Carfax is reporting that the airbags did deploy. This is costing me thousands of dollars on the sale of my vehicle. Anyone can inspect the vehicle, contact OnStar and check the paperwork. There was no airbag deployment. Where did they get that from? I have sent in the proof to Carfax, but have not heard back. I'm not surprised after reading everyone else's stories.

I bought a used Audi 2006 on 10-06-2011 at a dealership in SC based on a clean and accident-free Carfax report that the dealership showed me. After five months, I wanted to sell the car due to the availability of a company car. I ordered a Carfax report again to show a clean history to potential buyers. I was surprised when all of a sudden Carfax now showed an accident. I was stunned because I knew for sure that the car wasn't involved in an accident during my possession. Come to find out, that Carfax reported an accident on 05-06-2012 that happened on 06-04-09, almost three years later! I would have never bought the Audi knowing about the accident at this time.

I went to the dealership to trade in our car and found out that Carfax showed that a Not Actual Mileage title was issued in error at time of registration. Even though it acknowledges that it was an error, the Carfax continues to show Not Actual Mileage Title issued. The dealership said that there is no way to fix it and the car should just go to auction. We were offered $2,000 for it even though we owe $6,500. I saw other complaints that the same thing has happened to other consumers. Something needs to be done to protect the consumers. I now have no recourse but to continue to drive this vehicle until it dies!

I was involved in a truck buy-back through GMC and Crown Buick. I traded in a lemon truck at a loss to myself, but I am happy with the new truck. The buy-back experience left me suspicious of GMC. I looked up the Carfax report on the lemon truck to find that all service entries were false. The truck was in shop 5 times in less than one year for the same drivetrain issue. The Carfax report stated "brake inspection/undercoat applied" during the first time; the other 3 were "emission checks.” One instance was not reported at all. I have documentation of the erroneous Carfax report and my true service records.

My car has no "problems" as reported. I had my insurance company immediately look at my car for what the other person "claimed" happened. Now, I want to sell my car and it looks in excellent condition because it is. Carfax posted an accident and my car’s value is so low that no deal can be done. My insurance company issued a statement of no activity, zero claim, and even have pictures to prove the car has no damage, never had damage, not even a scratch, from the "accident". Now, what do I do? I am being penalized because a young girl doesn't know the difference on how to report an "accident" and what a real accident really looks like!

My car lease matured on 7/1/2012 and rather than turn the car in and pay the penalty for excessive mileage, I decided to purchase another automobile, using the leased car as a trade-in. During the negotiations on the car I intended to purchase, I was informed that a current Carfax indicated that my leased car had been in a multiple car accident and as such, the trade-in value was going to be several thousand dollars less than originally quoted. I was rather shocked by this revelation and claimed that I'd never been in a multiple car crash. However, the dealership said they had to abide by the Carfax report.

I received our Carfax report from Fred in Doylestown, PA on Saturday, June 30, 2012. The issue is the report doesn't list that the car was in an accident. (But it does list the headlights were replaced.) But the reason is the car had front-end driver's side damage (which is still visible, because the body work doesn't seem right). I can get pictures, etc., if needed, for your records and updates. This makes a big difference in any car, but this is a Pontiac GTO 04 and the body, etc. makes all the difference in its integrity. Thank you!

Carfax is reporting possible non-accurate odometer reading on a vehicle from a third party which is inaccurate for vehicle VIN# **, a 2001 Infiniti QX4, as Brake Masters had someone that entered the miles wrong on 12/29/2008. And again on 7/14/2009, then finally quit guessing at the miles and entered them correctly on 6/10/2010. Third Parties are not a government agency, and report inaccurate information that affects the price of a car. That is why Auto Check is more accurate - they only do government reporting and no third party information. I need you to correct this information. I do not want third party information that is totally inaccurate. Please contact me to assure this information has been removed.

We went to trade in my wife's Lexus IS250 and the dealer tells us that the Carfax report shows that our car had been a in a severe accident; therefore, the value of the car is much less. The report did not have a date, just stated that the accident occurred in 2010 and was not reported(?). Our car has never been in an accident. I contacted Carfax and their answer was that the information came from a police crash report and provided a case number. Well, I checked the crash report number and it doesn't exist!

My 2008 Nissan Versa was involved in a front-end collision and the driver side air bag deployed in April 2011. Officer reported the car as totaled on his report. State Farm Insurance had the vehicle repaired for over $9000 (why?). I've continued to drive, register, insure, make monthly payments and pay taxes on the vehicle. I explored trading it in, in March 2012 and found out from a Ford dealership that Carfax is reporting the vehicle as totaled. Therefore, I cannot sell or trade it in because it does not exist and I still have to make monthly payments, pay the taxes, have it registered, inspected, etc. I attempted to resolve this issue with Carfax but they say they cannot change their report unless the police change theirs. The car status on the police report is not legally binding and just an estimate. It's a police report, and they cannot change their report. I don't care who has to do what, Carfax needs to change their report so that I can conduct my business concerning my vehicle. Until then, I can't do anything.

As required by Carfax before changing an accident report error, a police report documenting the error was submitted and instead of deleting the false information, a modifying sentence was inserted on page 3 of a 5-page report. The cover page heading in bold type and highlighted still listed the accident/damage misinformation. Also, the cover page still contained the exact same devaluation of the vehicle, adding insult to injury.

I am a dealer and I subscribed to Carfax for 6 months. After 6 months, there is an automatic 12-month renewal. Unfortunately, I am now into the 12 months subscription. I asked if I could notify them to unsubscribe when my automatic renewal is complete. The answer was no, I had to wait to notify them in a 30-day window, which starts 60 days before the end of the period. Another 12 months from now. I recommend not to sign up because it is extremely hard to get out. I learned my lesson the hard way.

When I bought my 2004 Hyundai four years ago, it had 60,000 miles on it. Prior to buying the car, I requested information on the vehicle. Carfax showed one owner and a clean record. I also asked if the car had been in any accidents, minor or otherwise, and they said no. 6 months into driving the car, the right side of the vehicle was not working - it was pulling all the time and then there was a leak. I took it back twice and they fixed it. Then, I noticed the bumper in the front was starting to crack and peel. This was after my warranty on the car was over. The mileage on the car was about 90,000 miles. I took the car and asked what this was and they said it was a bad paint job.

Carfax reported my vehicle was in an accident when it wasn't. I cannot sell my vehicle because people are looking at Carfax for information but the problem is that the information is not correct. Other vehicle checks report no accidents but, unfortunately, Carfax is the one everyone goes to first. There's no contact information and the link to the form to correct the problem is broken. This is unfair and they have to account for their inadequacies. There's no one out there to help.

A Carfax history report on my vehicle shows I had an accident which I did not have. I am unable to trade in my vehicle that is only 2 years and 3 months old because of this accident that never occurred. There is no way to contact anyone in person and my emails have gone unanswered. I want them to give me proof to substantiate their claim. I should not have to prove them wrong. And if I do not get this corrected, I would like to get in touch with anyone that is currently in the process of filing any type of claim for damages due to Carfax. I would like to be notified.

CARFAX added erroneous information to my car after I bought it! I bought a 2001 Mercedes SLK 320 with 53,000 miles on it in September 2008. The CARFAX report said that the vehicle was free of any accidents. When I went to trade it in, CARFAX said that it appeared the car had been painted, so I got a low offer I didn't take. I did put the car on AutoTrader and other locations and had an offer.

Twice now, I would have purchased cars that Carfax said were clean, but after going to my insurance agent, he found records of accidents on both vehicles. Carfax charges very high for their service and makes you believe they are the definitive name in car history reports, but it is a complete farce. Only accidents reported to dealerships and the larger repair houses are recorded. You are already paying for insurance. Have your agent check the car out. There's no additional charge for the agent to do this and it's much better and more likely to get the true history of the car.

I listed my truck, which I have had since new, for sale. When I was called by a buyer, he said that the CARFAX report had an accident and airbag deployment listed. I had to get a membership to get a copy of the report. I e-mailed this information as there are no phone numbers. I was told that I had to submit a form with back up documentation to get this researched. What documentation would I have if I never had an accident? This is an unacceptable way for CARFAX to hurt consumers. I am going to lose money selling my truck.

Selling my vehicle, I provided the VIN to a potential buyer, who showed me the report on my vehicle. The Carfax reported an accident on 12/01/2010, incorrectly stating that my airbag deployed. I need this error corrected as soon as possible. I was hit in the rear while stopping at a red light and headed east on Martin Luther King Blvd., Tampa, Florida in Hillsborough County. Please note I was hit in the rear by a vehicle headed in the same direction.

The color of my Elantra is recorded as being 'blue' on the Carfax - which is a mistake. I sent an email to Hyundai Motor Company to see how this could have happened. They said the Elantra was assembled in Korea and the paint job should show as being 'apple red pearl'. Can you please get this fixed? Thank you.

I am trying to sell my Ford F350 truck and when I checked Carfax, it said I had a front end collision and the airbags didn't deploy. That is totally inaccurate. I had a horse trailer on the rear of the vehicle that overturned and damaged the bumper which was then replaced. Please tell me what to do asap. Please provide me with a copy of the police report or whatever report you allegedly say this came from.

Carfax gave a car I was interested in, a clean report - how many times it had the oil changed, but nothing about the wreck it had been in, which I discovered after driving six hour to pick up the car. I have put in two requests for a refund and left a message with Customer Affairs. I have not got any response from your company and it has been almost a month. I would like my money back now.

CARFAX says that I was in an accident in 2010 with front and side air bags deployed. Actually, nothing happened to my SUV. I was rear-ended and perhaps the air bags went off in that car. I don't even have side air bags. Police report was filed and I was not to blame since I was the one who got rear-ended. Since nothing happened to my car (not even a scratch), I went about my business. I would like you to fix this immediately. Please look at the police report.

I bought a wheelchair van with my life savings, for a business that I started. Carfax report was good. I went to get insurance and they said the van had a salvaged/restored title. Now Carfax will report the salvaged/restored title, making the vehicle almost impossible to sell and cost me thousands of dollars that I do not have. The resolution manager, Mike ** offered me nothing. Carfax is making me pay twice for their mistake and lack of information reported. I bought the car on March 8th 2012 and have a report for March 5th showing a good clean title and no salvage/restore information. My life is at rock bottom right now and I blame Carfax for misleading me into buying something that didn't work for the business I spent 5 months starting! Carfax should not be in business. Period.

In 2009, before a purchased a used 2004 BMW, I purchased Carfax report to make sure the car didn't have any accidents. It came out clean so I bought the car. Now I want to sell the car and Carfax added an accident to the report. The accident is dated 2006, before I purchased the car. Not only did I buy a car that had an accident, although their report said it didn't, but now I want to sell the car and it's worth much less because they didn't report the accident on time. They are selling a useless service and scamming people.

I have a Silverado Pickup Truck I purchased used in 2007. I was considering trading it in on a new truck recently and found that Carfax now has it listed with a salvage title. I have a clear Alabama title showing only a used vehicle and Carfax is unwilling to change the information to reflect a clear title. Due to Carfax's misrepresentation of my truck, I am no longer able to obtain market value. Carfax should be held accountable for the not reporting correct information.

Errant information on my vehicle in CarFax - I have a car I purchased used in 2007 with a clean CarFax report. I was considering trading it in on a hybrid car this year and found that CarFax now has it listed with a salvage title. When I presented them with my clean, clear Alabama title showing only a used vehicle, they refused to change their listing. The state it was purchased new from does not have a blemish in this vehicle's history report. My insurance company also does not have it listed as salvage. CarFax's refusal to correct their errant listing needs to be corrected.

In July 2008, I ran a Carfax report prior to purchasing a 2006 Honda Accord VIN # **. The car fax indicated no issue reported under "Total Loss Check" & "Accident Check". As a result, I purchased the car in July 2008. Upon recently deciding to sell my car, I ran a Carfax report to present to potential buyers. The Carfax now indicates "Accident/Damage" on 3/02/08 and "Total Loss Vehicle" reported on 5/20/08. I have a copy of both Carfax; the one I ran prior to purchasing the car on 7/28/08 which does not show the "Accident/Damage" and "Total Loss Vehicle" and the one I ran recently on 4/8/12.

I have a 2002 Ford P/U that Carfax reports has an incorrect mileage. I have a clean title issued by ADOT, issued 5 years after the supposed incorrect mileage. I have just lost a sale because of Carfax. I would like Carfax updated to show there is no problem with the mileage.

I was involved in an accident. My 2011 Nissan Titan Versus 2008 Volkswagen Jetta. Nissan Titan was traveling 15 MPH, while behind me was the Jetta traveling 30 MPH. While my Titan was merging into the left, left turn lane, the Jetta sped up and made contact with her right front end and my left front wheel/bumper. Of course, the Titan has sustained minor scratches in the paint on the front left bumper and wheel only. The Jetta's front quarter panel, right side of bumper and the washer fluid container were all dragging the ground (good job Titan). So it comes time to sell my Titan when I have 10,000 miles on it. Funny enough, I'm switching to a 2012 Jetta TDI. (Ironic) I went to run a Carfax report on my vehicle and everything is clean, except the "damage reported" section shows up.

Incorrect mileage reported due to inspection station fat-finger error: The Cleburne, TX inspection station entered the mileage on 05/15/2007 as 61,562. Again they entered the mileage as 98,750 on 01/07/2009. Midas replaced the front brake rotors and pads on 08/06/2009 and reported the mileage as 70,613. Please recall that keyboard numerals 9 and 3 are alternatively above or below numeral 6; therefore the true mileage on 01/07/2009 was 69,750.

I purchased a 1998 Ford Explorer for my mother since I am her POA for her use. I trusted the Carfax I got and got taken right off the bat. I had to spend $1900 to replace worn out tires, fix the left front end, etc. Then I had to spend another $300 to fix the belts and the front belt tensioner. But, the worst problem of all was the fact that Carfax just happened not to mention that the vehicle was owned not by two people/ businesses, but three and had gone through as far as I can determine, at least four different dealers not just the two mentioned in the Carfax. If I had known about all the dealers and the extra person owning this vehicle, I would have ran not walked away from this deal. Boy, did they take me for a ride!

CARFAX neglected revealing a previous accident on my report: I purchased my car about a year and a half ago with a clean accident free title. I went into the dealership today to trade and upon receiving an estimate, the sales rep informed me of an old accident reported this year! How could this happen? I’ve sunk a lot of my hard earned money into this car and because of Carfax’s negligence the value of my car has been greatly depreciated. I need Carfax to resolve this issue and compensate me for the damage that wasn't revealed to me. I could lose roughly $7,500 due to the accident that wasn't filed prior to my purchase. This is very faulty. Consumers have right. Please help me resolve this issue so that I won’t need to get a lawyer involved!

Harbor Chevrolet reported to me on 3-11-12 that my Carfax report on my 2006 XC 90 Volvo, VIN no. ** indicated that the car was involved in a major front end collision. My car has never been involved in such an accident and you may contact my insurance company, USAA, which has insured the car since I leased/purchased it to confirm this.

My name is Brooke **. The reason I am writing to you is because my Carfax shows frame damage on the report, putting my car at a negative value. The problem with this is my car, according to two different auto shops, does not have frame damage as it was fixed after it was hit by a drunk driver. Originally after the accident, All Time Auto in Point Pleasant, New Jersey fixed my car. They worked on it for 2 months or more and did all types of diagnostic tests. He told me, when all was said and done, that there was no frame damage.

I requested carfax for a 98 Dodge Dakota VIN # **, club cab pickup 5.2L V8 SFI OHV 16V, 4 wheel drive. I received information for a 97 Dodge Dakota pickup 3.9L V6 SFI OHV 12V, two completely different vehicles. Could you please rectify this matter as soon as possible? Thank you.

My CARFAX current report on my 2010 Chevrolet 2500 truck shows an airbag deployment which seriously devalues the vehicle. No such airbag incident has ever occurred since I bought the vehicle new. I am the only driver since. They will not correct the report. They will not review the source of their bogus info This company is a scam.

CarFax reported my car had an accident, which is not true at all. After having no luck contacting the Champaign Police Department to correct the report, I decided to take Carfax to a small claims court. I am in the process of preparing my lawsuit. I will also file a complaint to the Virginia State attorney where CarFax HQ is located. As a last resort, contact major newspaper and let the press handle it.

I have a 2008 Toyota Matrix 2008, when I asked about trade-in value, the car dealer pulled out a Carfax report that stated my car had been in an accident. There was no accident. A few years ago, I was driving down the road and a car tire came out of nowhere and hit the bumper of my car. The tire glanced off the bumper and kept going across the road, the tire came off an old pickup truck on the oncoming lane. The police came and the incident was reported.

My Honda S2000, which was 6 months old at the time, was rear ended. It was repaired properly with new rear quarter panels, trunk, and bumper, and the repair facility damaged the convertible top during re-installation. Because this repair was extensive enough, and cost as much as it did (the convertible top replacement was $2,500 alone, which didn't even get damaged in the accident), Carfax has labeled it with all kinds of red flags, rendering the car worth nothing more than "wholesale" to a dealer for trade in, and unsaleable for anywhere near its KBB value. Never mind that the car was inspected by my Honda dealer, and their technician found the car to be properly repaired, it's served me reliably and without issue for the last 3 years, and when I took the car to a professional detailer, he could not even tell where the repair was, because it was done so well. Now, I am stuck with a car that no matter how good its condition is, or how well maintained it is, the car might as well be listed as a salvage title. Worst of all, given the nature of Carfax's basic operation, I cannot contest in any way at all, that the car is a sound, reliable vehicle. Something needs to be done about this!

On 8/16/2010, my husband and I purchased a 2008 GMC Acadia from Todd Wenzel Buick GMC in Grand Rapids, MI. In the process, we asked for a carfax report to see what repairs had been done to the vehicle and to see if it had been damaged in any way. The carfax report came back with a pretty clean record. We bought the car and it started having issues right away. The steering column was making a horrible noise when you turn, the passenger airbag light wasn't working, there is a noise at the front end. So we fought with the dealership to fix these things. They said that they fixed the steering and the airbag issue was because the passenger needed to be over 120lbs and stated that I was only 110lbs, which I am clearing more than that.

I have a 2004 Audi that we are wanting to trade, but when we went to the dealership they ran a CARFAX and it showed the car was a total loss before we purchased it and that the Colorado DMV created a salvage title 5 months after we purchased it. The clean title is in Iowa. I spent 2 days researching this with the Colorado DMV. They are telling me they have a clean title and don't know why CARFAX is reporting this. The dealership is telling us we cannot trade our car in the state of Colorado because of this and my car, which would be worth $9000, is only worth a couple thousand because of this inaccuracy! Why has this company continued to get away with this? I have read posts from the last 5 years with the same complaints. It's time a class action lawsuit is pursued.

My vehicle now has $5000.00 worth of negative equity because of two airbag deployments on my vehicle. I can not get a hold of a person on their end via telephone for the life of me; to settle this issue which has now been ongoing for several months. They stated they corrected the issue with my odometer reading which was never in question and the vehicle they corrected it on was not mine but a 2001 Corvette and I have a 2008 Scion TC.

Put wrong mileage when changing my oil, so I am having problems trading in my car.

I have 1997 Benz E320 for past 8 years with 152,550 mileage. But the CARFAX is reporting on 08/19/2009, this vehicle had 163,130. I can't sell my car because they think I have tampered with the mileage. This is very frustrating and need help to fix it. Thank You.

I bought a car from Randy **in C.R. He said that I wanted a clean car with no previous body work. Nate ** knew that the car had previous body work but didn't disclose. Carfax was clean with no accidents. I contacted Carfax and was informed that not all damage makes it on the Carfax report even if a claim was issued from the insurance company.

My husband and I purchased a 2009 Chevy Cobalt car from The Car and Truck Store in Elkhart Indiana. We were given a Carfax which stated that this vehicle which VIN is ** only had one owner and was never in an accident. When we went to trade the Cobalt in on a different vehicle, we were given an Auto Fax which indicated this vehicle had not only been in a major accident in Illinois, it also had frame damage, and that our car was not worth half of what was owed on it.

I was subscribing to Carfax only to find out that they offer dealers like myself an opportunity to print up a Carfax report for a customer and omit information that is negative toward the vehicle I was selling. I find this very deceitful and I feel very sorry for the unsuspecting car buyers or dealers who use this option offered to them by Carfax.

Trying to trade in my vehicle only to be offered $7,000 less than trade-in value because of an inaccurate Carfax report. Multiple accidents that didn't happen, multiple airbag deployment--wrong again. I noticed there aren't any current complaints on BBB and they are sitting pretty at an A+ rating.

Before I purchased my 2006 Mercedes C280, I asked the car salesman for the car fax. When he handed me a 2 page report on the vehicle, it only stated it had one owner and no accidents. So, I purchased the vehicle, thinking I received a great deal. Unfortunately, that was not true. A month after purchasing the vehicle, the transmission went bad. Not only did I spend money on rebuilding the transmission, a year later, I'm dealing with engine problems, thermostat issues, and continuous transmission failures.

You guys have false information on the 2003 Altima (Vin# **). The mileage you have from 02/18/2009-12/02/2011 is wrong. Please take these miles off. The actual miles on this car is 103,476. If you guys don't, I'll get an attorney, and sue you for putting false information about my car. Please fix this, and please email me back at **.

I entered the VIN of an Acura CL and showed no damage history. I purchased the car from the dealer based on the Carfax. The car had been wrecked, repainted and had major problems. I took the car back to the dealer the next day and got my money back. The dealer was fair but Carfax let me down. The information they provided was useless. Better to take the car to a mechanic and have it checked out before purchase.

Carfax erroneously listed an "accident" on my vehicle. I found out about the error when considering a trade and was quoted a price about $3,000 less than fair value and the dealer stated there was an accident indicated in Carfax, which was why the value was so low.

I bought a 2007 Tahoe. It has a clean Nebraska title. I tried trading it in, and the Carfax showed salvaged branded title, which did not show up when the bank gave us the loan. Now, I can't get rid of the thing for a more economic auto. Please help.

I purchased a car VIN **. I found out its warranty was still active so I took the vehicle to GM for a diagnostic check. I found out the vehicle was in a bad accident and had body damage and frame. I returned the vehicle and had a hard time giving it back. They never reimbursed me for the work GM did for me. I found out the vehicle is listed again for resale, knowing they have photos and diagnostics test on vehicle.

I have had two conflicting reports on two vehicles I have bought. The last reports received in these two vehicles are inaccurate. I have all reports to prove this. One car I would never have bought. CARFAX is not what it says it is and is misleading. Most folks never read the fine print of their report.

My daughter purchased a 2010 Toyota Camry from a dealer that showed us a clean Carfax; no alerts, no accidents. She took a trip a few weeks later and found out the trunk had leaked and soaked all of her clothes. We took the car to a local body shop to see if they could determine how the water was getting into the trunk. They found broken glass in the spare tire well. The source of the leak was a poorly replaced rear glass. We asked the shop to check the car for other problems and he estimates $3,300.00 worth of repairs need to be made to correct the poor repairs made previously.

On Dec 5th, 2011, I requested a vehicle history report from carfax.com Centerville, VA. They received my $34.99 fee, and vehicle VIN. I haven't received any information, regarding the vehicle in question. I have tried, with no success, to contact them. What are my options?

Carfax just hosed me big. I bought a used 2010 Acura MDX. I paid a lot of saved money. The dealer I purchased the car from (a Toyota dealer) showed me the Carfax and it was clean. Although the car had a noise coming from the AC-Compressor. They assured me that this would could easily be fixed by Acura as it is still under the warranty (and it is indeed under the warranty mileage). But Acura found other issues for the noise and will not cover it under warranty! They showed me different Carfax with an accident. I bought the car on Dec 18. The accident happened on Oct 31. So now it shows, but it never showed up for my purchase. I have the copy.

While at Carfax to obtain an appraisal on my vehicle, the appraiser told me I had two accident reports on my record! I am the only owner of this car and it has never been involved in any type of accident. As a result, his offer came in very low wholesale. This so-called "fax" report is costing me thousands! Other than the "report", my car was in great condition, always garaged and not a blemish. I loath companies like Carfax ("fax" because they are not "facts"). Very irresponsible. Shouldn't this company be required to have proof to back up their claims before they can tarnish the value of your car? This is shameful. I haven't found any venue to contest their report. I'm ready to join any lawsuit. In addition, if I had accidents, my insurance would have gone up! Carfax **. Consumers beware: Do not believe their reports.

My vehicle was struck from behind on June 1, 2011, and it suffered a modest amount of damage to the rear bumper, etc. The MD State police officer on the scene reported it correctly. Carfax picked up the police report and misinterpreted th coding of field 61 (safety equipment) and the specific sub-field coding "32" (safety equipment in use, which "32" means "airbags and seat belts"). The Carfax entry also said that the "airbag" deployed, which it did not.

I purchased a 2008 BMW X5 for Tom Masano of Reading, the Carfax stated the vehicle had never been in an accident, I then found the rear bumper cover had clearly been hit and decided to take it to my local BMW dealer and had it replaced. Then now to my surprise, I have noticed that both front fenders have apparently been painted or replaced as there it a noticeable difference in the color and quality of the paint. This is extremely obvious in direct sunlight.

Purchased a 2007 From North Coast Auto in Cleveland through eBay. They provided a car fax report that was current (supposedly) within a couple days of purchase. Knew it had a fender bender but a clean title as I had the history. The auction announced the car had a bent frame and the dealer knew it but no one informed me. Now 3 years later, I find out otherwise through Auto Check and the dealer is unwilling to do anything about it. They even said it still had the manufacturers warranty which also was bogus. At no time did they furnish an accurate history before, during or after the said purchase.

I work at a small independent auto body shop. When we do a repair on a vehicle, we have absolutely no contact with any company that is associated with or is similar to Carfax. Recently we have a customer that has false information reported to Carfax on a vehicle we repaired. I am trying to locate the source or sources who are supplying the information to them. I know beyond a shadow of a doubt that it doesn't come from us. We asked the insurance company and they claim they didn’t report it.

I approached the dealer about trading in my car and buying a new one, the same dealer from which I bought the vehicle and at which I have had it serviced. When they appraised it, they pulled the CarFax report.

I signed up for Carfax and my credit card was accepted. I am being billed but I can not access Carfax to get a report. I am hoping you can help me. The problem has to do with my email address and password. There seems to be a conflict. I need your help. Thank you.

CARFAX has an accident listed twice on my report. Thus, it looks like the vehicle was in two accidents rather than one. I was not able to get the best trade in value for the car since the dealer thinks the vehicle has been in two accidents when it has only been in one. There is no recourse for the consumer to challenge or modify the information in a CARFAX report.

I am selling my car and the Carfax says it was involved in an accident. My car has never been in an accident. My trailer was, at one time, but never my car. I am having trouble selling it now. Ridiculous! My loss is about $3,000 I'm sure. If some attorney wants to ** with this, fine with me.

I am battling the Carfax and Autocheck entities as well. It's a shame that so many people put their faith in these reports. I examined my vehicle very carefully when I purchased it two years ago. 1.5 years later, an "accident" shows up unknown to me until I pulled the report. The accident shows as minor and with the Autocheck report, actually lists two police case numbers but not an exact police agency. I have spent hours calling various police agencies in AZ trying to find this mysterious accident, and nobody has any record of it at all. The police case numbers are non-existent in any of their databases.