AutoNation Reviews

I have a job and 2 children attending school. I was asking for help to AutoNation Nissan to provide me with a transportation until they solve this situation but still waiting for answers, and there is nothing to do with my insurance because the matter is just the result of the delay of the part, and so the responsibility of AutoNation Nissan to provide their customer an appropriate services. I am really disappointed. I have contacted a person at a body shop at **, also the part manager at 18882161775 **, and also I contacted the headquarter of AutoNation Nissan at 18006477261 they only provided me with a reference number **, but not with any solution.

We took appointment to fix the car at 11 am (02/17/15). We were shocked to know that one of the scratch (on the driver side door) were not buff able, that was a paint issue and can only be fixed by retouching, and the whole story, or we were given an offer to agree on to put plastic cup to prevent that scratch for future. They tried to buff the other scratch also which was of no use. The scratch was still visible. When we complaint about the promise to fix it, they tried to made stories that no car is so perfect without a single scratch, and we are thinking and demanding too much perfection. On the top of that, they lost the keys of my vehicle during this process. They asked to check my wife's purse/bag for the keys... that too twice. Very humiliating!

They couldn't fix those minor problems and provided a renter on that day, and asked us to leave our new car's duplicate key with code also, so that they can make another set of the keys. We had no other option. Next day (today 02/18/15), same story repeated, they couldn't fix the problem. We again asked them, "We need a new car without any defect." They couldn't provide us a single perfect car, and asked us, they can give more discount on it with writings on paper about defects. Because we liked the car so much, we agreed what they said after spending whole evening today. Along with all this, they did not give window sticker of our car. When we asked for that, they said it will take couple of days to get the laminated sticker from company.

When we reached home, we found that only one key is correct and the other two are not working. It was so frustrating. Immediately we went back to dealer to inform. They couldn't find car's correct keys. Again, a promise that keys can be made duplicate. REALLY, AGAIN? Finally, we decided to use our return policy paper and returned the car after wasting hours, felt humiliated, cheated and frustrated. The worst dealership experience ever!

This is confusing and frustrating because of the following reasons: I was told no appointment was necessary, and upon arriving at the main campus they directed me to the body shop. Although AutoNation does not cover my car, Annita would be more than qualified to tell me it would be impossible for the body shop to see me. This whole process took over 3 hours. It should have been 15 minutes to tell me the information I needed. I will not be using AutoNation again, and I STRONGLY urge others to take this review into consideration before using them.

After repeated requests to see the car and drive we were assured by sales person and financing manager Pat that the car was in perfect condition, better than the one we had seen. So we purchased and as we were getting ready to leave we were told that we would have to drive our old car home. That they could not let us drive away in a new car. After spending 2 days and 37k I expected to have something to drive to work NEW. The next day then after giving into that the next they were to deliver my new car and pick up the old one, my schedule was 9 am to 6 pm, we were told it would be there by 10 am, 11 am at the latest.

They did not arrive to my place of employment until after 7 pm. I waited an hour and upon walking out and seeing my car I instantly saw a damaged area on the rear bumper where it looked like previous owner had backed into something. Upon inspecting the vehicle I found 3 dents and 4 scuffed up places on the car. I called the dealership the next day and requested to speak to the general manager twice. After leaving voice mails for him, I received a call back from Jamie who told me that they were very sorry and that the next day I could come in, they would have it taken care of for me and provide a rental car until the problem was resolved.

I returned on a Wednesday my only day off that week. Spend 8 hours sitting at the dealership. Told that they did not have a rental for me. FINALLY at the end of the day when they brought the car back to me, the exterior had NOTHING done to it and I was told they didn't get to it because they dyed the seats. Upon entering the vehicle there was a glob of grease on the top near the interior lights. I immediately went back inside and found Jamie, told him about it and gave him my opinion of the service I received and he barely apologized and said that he would have it cleaned. After waiting another hour my car was brought back with the glob removed. He told me to bring it back in one week on my next ONLY day off and they would fix the outside and have a rental car for me.

Upon arrival Jamie acted like we had never met and asked "Who's your sales person? I'll have them deal with this." He sent out sales person over. We explained our frustration to her and she genuinely apologized and said this is not the type of service we should be receiving. She took the car and came back to let us know that it wouldn't be fixed today and that they did not have a rental car yet.. so I am sitting in the lobby at Toyota mall of GA in Buford Ga with no car and being told that the general manager is on vacation.

Will NEVER do business with any other Autonation dealership. I will continue to buy Toyota because they make a great automobile but other than that, I'm done with this dealership. Haven’t had free days off in now 3 weeks and the dealership is unapologetic about this entire situation. Laura our sales person has been the only one to show any concern and she is an asset to this otherwise sluggish and lacking in customer priority team.

When I asked for a final invoice on what they spent on the left, they sent me and alter documents with a piece of paper covering the cost. It turns out they put the wrong tires on the truck. We worked out a deal to fix a paint issue instead of replacing the tires with the correct tires since the tires that were put on were actually more expensive than the ones we picked out. This got me to thinking that we probably paid for the more expensive tires.

After multiple requests and no assistance I still do not have any idea of how much the lift tires and labor cost was. I'm afraid that they charged me way too much for the lift and the extra money just patted someone's pocket. The management was even more rude and unhelpful than the front-line employees. I have never been so disappointed with a purchase. All I can do now is get a lawyer.

At this very moment, the car is still available and I obviously should have first rights with the sales agreement I have in hand. The sales manager never contacts me again that day. I contact the sales manager next morning. I'm told the car was sold. It is basic business to handle poor customer service experiences and not make it worse. The dealership obviously does not value customers. They are only about the dollar. DO NOT DO BUSINESS HERE. I ask for the GM to contact me to discuss. Never heard from anyone. It is Day 5 and nobody contacted me. Why would they, they sold a car and made some money.

The next thing I know, without my permission or signature, Jim ** had submitted my personal information to a number of auto lenders and I now had about 20 inquiries on my credit reports. This lowered my credit score and I spent the last year having the inquiries removed. The problem here is that this lying employee gets away with this kind of behavior. I had told him that if the financing was not approved for my company, that the corporation would pay cash for the car. The day I arrived to pick up the car, Jim ** explained to me what he had done without my approval and now my name had to be guaranteeing the company loan. Then he lied again and said that this car loan won't show up on your credit, it will just be there in case the company didn't pay for the vehicle. I was stuck.

I had just sold my other car. I needed the new car to get around and I hesitantly agreed, as the damage to my personal credit was done. I signed to get the car off the lot and my company paid off the high interest rate loan from Ally Bank. In addition to the above fiasco, Jim ** did not disclose to me that he was going to add extra charge items on the new vehicle that I did not want. $500 for paint protection, a $700 fee back to AutoNation, etc. I eventually got the General Manager, Pete **, to refund some of these amounts. I asked Pete to look into why did things go so wrong with my transaction and he never called me back. After this incident and the service department disaster across the street at AutoNation Ford Fort Lauderdale, I will never recommend anyone purchase or go to an AutoNation store. I hope this doesn't happen to you...

I have explained the law, the legal codes, and what they can expect their consequences to be once legal action begins. It looks like they are so used to cheating people and them accepting less than adequate returns for what they have paid that these people do not take anyone seriously. Well, they messed with the wrong person. As a former teacher, I used to say, "Don't mess with Texas and Don't Mess with Mrs. **."

Please if you have been scammed, ripped off, sold something that was not as stated when you bought it, file with the Texas Attorney General. These people seem to have been getting away with ripping off people for a long time. I for one, am just sick and tired of people trying to rip me off. Take a stand. I know there must be many, many ripped off people out there based on what I have seen by their actions.

Next he calls to let me know and says what I want to do with it. So I took my car to have the alarm checked out - it was good. Took it back and ask them to diagnosis it - meaning put it on a computer. So they said an Anna said they could not find the problem but that I was looking at 357.00 to find the problem. I went yesterday and they told me the module I got burned out so I had to go get a new one. I told her about my alarm on my car and she said “Why would anyone want to steal my car? I would not want to steal it.” And she laughed embarrassing me and my co-worker.

I saw another customer with the same issue and she said they fixed it in the same day which was yesterday. My car been in the shop a 8 days today. I called the complaint line and the one who resolving my case has not responded since my complaint which states on her voicemail 24 to 48 hrs. It’s been over a week this all started with one of AutoNation employee ever since then things have all been a run around for 8 days.

In the past I never had trouble and thus, didn't look at the information as hard as I should have. Now, this vehicle is causing me to live check to check! I CANNOT trade it or get rid of it in any way! My son has medical trouble and along with this HIGH car note, it's hard for me to make it. I was even told that after I kept the vehicle for a year, Nissan would allow me to trade it back! NOT TRUE! What it has done was cause my debt to income ratio to increase making it difficult for me to trade for a lower car note. I have given up my loyalty to Nissan and will not patron them again!

When I got out I found out no new car. Autoway totaled both cars. Other driver had no insurance. So, this is where I was mistreated by Autoway Toyota. They said I leased car, not true. I paid car off, have paperwork on payments. Also, the new Corolla had bent frame. Autoway got car and all parts in, plus State Farm Insurance Company paid $16,000 to them. I got nothing! I contacted the State attorney telling him about situation. He has record of case. He wants me to get attorney and he is looking into filing civil case against Autoway Toyota. I have all the paperwork about situation to get my money back and follow suit against their unethical habits.

Oct 3, 2014 by Henry **, a very upset, unsatisfied car owner from Autoway Toyota since about 1987. So, about $16,000 paid by insurance company + about 15 e purchase of corolla # use parts from Corolla that Autoway Toyota. I figure about $38,000 was made by Autoway. I got nothing back! I will get an attorney to correct this injustice! Oct 3, 2014. I also need to get back with State Attorney office to clear up matter. Excuse the writing but I am very upset this Autoway dealership treated a customer this bad. I been buying car from them since 1987!

I spoke to a mechanic not their technician as they are called and as well I know mechanical work as well if not better than what they call their technician... I should not have to pay out 3500 dollars before they will repair under warranty items as the transmission runs about that much to replace. What a coincidence. So now that I paid for my emissions so I can drive it, I will burn up the last 4000 miles of my warranty and they will not have to fix anything anymore. I doubt that I will purchase anything from them ever as I have been a very loyal customer for 20 plus years to them and purchased a lot of cars and trucks and sent them customer for all those years... Think before you buy from Auto Nation Spring TX... I know I will.

Juan had me redo all of the credit apps and income sheets. We went through it all and he showed me several Explorers. He started working with Chris ** (sales manager) to get the deal done. We were able to get the deal written up on the perfect truck for us, ensuring that this would get done. Jeff did all of the financing and was incredible (so far). We drove off in our new 2015 Explorer XLT, with everything that we wanted on it. It was perfect.

5 days later (August 22, 2014) my fiancee received a phone call from Chris ** who let us know that we need to immediately bring the car back and that there was no way the bank would finance this. She was at work so expressed to Chris to call me because I was home. I never received any calls from Chris. He called her back and left a voice mail saying that he called me several times and it went straight to voice mail (not true). He stated that he would need us to get to the dealership to go over our options. She after called me in tears saying that Chris ** was completely rude to her and scolded her several times after she stated to Chris that we were leaving to California for a special occasion and couldn't come by until Monday after we return. He was very rude and when she addressed it to him saying, "there is no need to be rude" he responded saying "I'm not being rude, I am being blunt." He then said that if we left with the car or drove it any more then we would be charged mileage. She then hung up the phone because she could not stand to be scolded anymore.

After I got off the phone with my fiancee, I called our finance manager Jeff. He didn't answer several times, I kept trying. I finally got a hold of him right before he left on vacation. I told him that we got a call from Chris ** saying that the deal didn't get done and we have to roll back the truck. He expressed that this is the first he has heard of this and that he was in disbelief. He told me that he would dive into this, call Ford Financing and let me know asap. I expressed our short time schedule and stressed the need to leave for California immediately.

Jeff called me back and said that Chris told him that the deal needed $16 thousand and change down to get approved. I told him that there was no way. He apologized and said to come in and get into a used one. So he said he worked with Chris directly on this and set it all up for an approval, he said that Ford told him exactly what it is going to take to get approved, mileage, year, price point, etc. So we had an approval, just not on the new one. My fianc and I rushed down to the dealership on our way out to California, it is around 4pm. I was greeted by Juan, who was shocked to see us. He wondered why we were here. I told him that the deal didn't get financed, and he said "what?" He sat us down, offered us water and went to Chris **. Jeff was already gone for vacation.

Juan said that Jeff had given Chris all of the details that Ford Financing needed to get the approval. So he pulled up a 2012 Explorer with 40,000 miles on it. It was the wrong color, used, but was equipped very similarly to the 2015 that we "bought" before. We drove it and asked if they had any others to show us, they said no. That this was the only car that they could get us in. While Chris ** wrote up the deal and numbers, Juan said that customer service would like to talk to us.

Natasha met us and was very nice. We told her the story of the phone calls from Chris **, the rudeness, the back and forth, etc. She apologized and said that there was no way it was Chris **, that it was Christ in Finance. It wasn't, but they kept saying that it was him and not Chris **, that Chris ** is the nicest guy ever. Well, he is not and we know it was him. We even have him on voice mail still. She dismissed it and said that she would like to give us a free tank of gas. I expressed that I would like to write a formal complaint and she said that we already did because she handles this. It went nowhere. She did explain that she could personally guarantee that this next car deal would happen and there would be no call to bring it back. She said that the only way this deal wouldn't get done is if "lightning struck the building and we needed to fill out paperwork again".

The numbers came back and we made another car deal. They told us that they moved all of the warranties and everything that we bought in finance over to this new deal. Because Jeff was out on vacation, they had another finance manager (with glasses) help us, he sat next to Jeff's office, don't remember his name. We rushed through paperwork, until we got to warranties and he starts trying to sell us on another warranty. We expressed that all of this should be in the price that we were given. He said no, Chris ** didn't put any of that in there. He only put a standard warranty in. I flipped. We were lied to yet again. I said we have no deal then. He called Chris **, because he left as soon as we went to finance and told him this deal is blowing up and that we wanted all of the warranties. They went back and forth for a min or two and then he said, "I got it, I'll take care of it". And he hung up the phone. Then he goes to explain that Chris didn't put those in there but that he would do it and it would raise our payment $7 per month. We agreed because by now it is almost 9 pm and we need to get on the road to California.

We go to get in the car and hit the road when we notice that it really smells like smoke. Juan stated and put in the deal that you guys would deodorize the car and take the smell away when we got back and they would give us free tank of gas. We had little fight in us by now as this is getting ridiculous. So we left. Forced to drive through the night now instead of being in California by then because of all of this mess.

When we returned to the state, we scheduled time with the dealership service department (Shane) to get it all taken care of. I dropped the car off and they put me in a rental car. We didn't hear from anyone so we called at 5 pm asking if the car was done or what the deal is. Shane said that it is not done and that they would need $1,000 to fix the broken door panel that I told them about. I expressed that it is under warranty seeing as though we bought the appearance warranty and all of the extended ones too. The two front windows also wobbled and we had them "fix" that also. I was pissed, I told Shane about the warranty and he said that it is not covered. So I called Jeff, who was still on vacation and left voice mail.

When we got to the dealership to pick up the car the next afternoon, it smelled better, but the door panel wasn't fixed (as I mentioned earlier), the windows which they said were repaired, were still wobbling and broken. Further, I noticed that the Disneyland antenna ball was broken. My son was very upset as we just got this in Disneyland that weekend. We told Shane about it and he said that he would fix it somehow. They went back with the car and came back with it back on the antenna. I asked the man dropping car off if he just glued it on there, he said no. He lied. I pulled it off with force and it was all over the antenna, glue was dripping. I told Shane who was very apologetic. I was so pissed I went inside to find Jeff (who was still on vacation), or some manager to help. One other finance manager came out once Juan found him. He saw me, said that this is Chris ** deal and he turned and walked away, very rude. Juan was confused. Juan went up to Chris ** and he didn't acknowledge me. I went and sat and waited for him to come talk to me. He never did. In fact, he walked right by me.

I then went to the receptionist and asked if I could speak with the GM. They told me that it was Martin **, but that he were gone. I asked for a cell number or email. She said that she could get another manager to help, I said no I need someone above Chris **. He does nothing and is extremely rude. She said ok and gave me an email address. She couldn't give me a number but said if I picked up the phone over on the wall that it would connect directly to the GM and that he always answers. He didn't of course and I left a voice mail to not be returned yet again. We left pissed off yet again.

It has now been since the 22nd of August and we have been getting hounded by Santander (who is the trade in car loan we had). They have heard nothing from anyone at the dealership on the trade and are calling daily for a payment. We have been calling Jeff in finance over 15 times (no exaggeration) to get an update, no response, no return calls, no answer. It has been black. Dead. We decide to call Ford Finance and speak to them on the car loan and what to do because not a single person at your dealership will help us... and they have zero record of her in the system or any record of any deal ever being submitted approved or not approved. Which leads me to believe that the new 2015 wasn't even submitted. They told us to contact the dealership right away as that is very wrong. We did and got no response.

We waited and waited. Finally after over 30 calls and several emails, we hear a response from Martin the GM. His email is short and says "what is a good number to call you on?" Keep in mind that he has all of our numbers in the contracts and the several emails that we have sent. We respond immediately and wait... nothing. No call. Several days later we get a call from the dealership. No it's not the GM Martin, it is Chris **. He says that they didn't get an approval and we have to get the car back. We are pissed. They lied AGAIN!

This dealership is a complete joke. They completely disregard the customer's needs, feelings, and wants. They shuffle around and put people off. They do not deal with issues, they pass it along and blame other people. NO ONE TAKES ACCOUNTABILITY! I would never want anyone I know or don't know to go through the hassle of dealing with these people. They are a complete joke and from service department to sales to the GM, they are all dishonest and unprofessional. DO NOT USE THIS DEALERSHIP!!! Trust me, you will regret it.

Well, my sales guy arrives as I was venting and was told what I'd been saying. He gets on the line and says "what do you mean that I was giving you poor customer service and no follow up on my word to get you a cargo cover?" Well, I wasn't getting any follow up customer service I told him, then I asked if the permanent tags were in, no I was told, but he did "give me his word" that he would order the cargo cover. Finally, on the day the temporary tag expired I went in to ask about the permanent plates...... they were in and there was a yellow post it that indicated they had arrived 30 days prior, my name and daytime phone. NO customer service. Seven months later, still NO cargo cover. P.S. I noted every contact day, time and conversation made... too much information to list here.

I began to get worried. Thankfully the officer knew I had no idea about any of this but he did remove my temp tag because it was to another vehicle. So now not even a temp plate. So I sit down, bite the bullet and call the DMV and ask for the status of my plates. The actually very nice lady on the phone said "ma'am the dealership never applied for tags for this vehicle". So now I have made 4 car payments on a vehicle that technically is not mine. WOW. What do I do now. Complain. Let others know. Please do not use this dealership unless you would like to experience the same issues I have. Lack of customer service, lots of answering machines and issue after issue. BE WARNED. There is another VW dealership just down 75 that would have the same inventory and probably better service.

Now my complaint; My car was in a minor fender bender that resulted in damage to the passenger front corner panel and bumper. As the estimate for repairs was around $1000, I decided that instead of filing an insurance claim for the damage, I would pay out of pocket and allow the autonation body shop to repair the damage. The local autonation Acura dealership does not have a body shop, so my car had to be sent up the road approximately ten miles to the dealership with the body shop.

I called the Acura dealership and spoke to the service Manager on a Monday to make an appointment to drop off my car. A few minutes after hanging up the phone, I received a call from the representative at the body shop. During our conversation, I requested that upon my car arriving on site and prior to any work being started that someone call me to confirm the price for total repairs as there was an additional scrape that I wanted repaired that was not included on the original quote. As agreed upon, I dropped my car off on Tuesday evening after work.

Thursday afternoon around during lunch I called autonation Acura to ask if my car had been sent to the body shop and if someone could confirm if the quote was valid. The service department informed me that the Service Manager was out to lunch and the gentleman on the phone could not provide me with a status of repairs or location of my car. I left my name and number. After receiving no call back, I again called the dealership around 5:30 pm. The phone was answered by a young lady. I explained my situation. She told me that the service manager had gone home for the day and transferred me to the service department. Again they could not provide me a status or location of my car. I informed the gentleman that I was failing to see the issue and asked him when my car arrived on site, was it not logged into the system, can you not log my information into a computer and let me know the status and more importantly the location of my car.

I must have dumbfounded him as I got allot of Mm and Ahs prior to being put on hold, at which point I was place on hold where the general operator answered the phone. It was at this point that I was to speak to the manager; she informed me that the service manager had gone home for the day. I stated that she must be confused as at this point I wanted to talk to the Manager, the man with the big office who issued the paychecks. I was informed that he was not in the office but that she would try to track down the assistant manager.

After a few minutes on, a nice friendly gentleman came on the line who listened patiently to my complaint, asked if he could call me back in a few minutes. Within 20 minutes the assistant general manager was able to confirm that my car was at the body shop, and that they would be calling me shortly. About 15 minutes later a lovely lady from the body shop phoned me to inform that the service provider handling my repair was on vacation, however she was able to provide me the status of my repairs. She appeared to be very thrown when I asked about the additional spot and if that would raise the price of the original quote.

Hey, at least my car had been located, and at least it was sitting in the repair shop right? One would have thought that after all this mix-up that it would be smooth sailing from here on out. It is now Wednesday a week later. I was called on Monday and informed that my car was in the paint shop, that I would have it back on Tuesday evening. On Tuesday morning, I was called and informed that they would be sending my car to the Acura dealership around lunch time, that I would receive a call from Acura upon its arrival, as well as one from the body shop confirming that the car was in transit. Wednesday around 9 am, the body shop called me and inquired as to the reasoning behind me not picking up my car Tuesday evening. I NOT SO KINDLY INFORMED THE YOUNG GENTLEMAN THAT NO ONE FROM EITHER LOCATION HAD CALLED TO INFORM ME THAT MY CAR WAS AVAILABLE FOR PICK UP.

Seriously frustrated and I now believe that as I have been dealing with two separate locations that now, this is an issue with autonation and not a culture being permitted at one location.

So even though they knew the make of the vehicle I purchased, they choose to wait for me to take time off and arrange for a ride to tell me to "beat it" because they can't work on those types of cars. Speaking with Chris **, used car sales manager, was even worse. He erroneously communicated what the warranty covered and was not helpful at all in assisting me in my dilemma. I decided to call the warranty company and was told that they never sent the agreement to them. These people have no idea how persistent I am when I feel screwed over and I will be seeing them in court even if I have to lose money for their lack of respect for me and my time.

I was not happy that they would only loan me an ICE vehicle for the duration of the body work on my Leaf, but I suppose that is a typical failing on the part of most dealerships, and not an act of deliberate malice here. The next fiasco revolved around trying to bring the Leaf in for a emergency Recall Notice for the Occupant Safety Control software. When I initially brought the vehicle in, I was left waiting for someone to greet me and take the vehicle while several other customers were met and new ones came in. Eventually, Jeff came out and performed a visual inspection for damage (understandable considering the previous problem) without so much as a perfunctory greeting.

I felt like I was being treated with hostility for their previous failure! But wait, it gets worse! After this update was finally complete, I noticed that the airbag warning alerts would blink the entire time the vehicle was in use. When I called to report this, and ask if it was the expected behavior, they admitted it was not and scheduled a return visit that Saturday. I show up, Saturday morning at 8:15 AM and the Service Assistant tells me that there is only one Leaf technician, and he won't be there all weekend. I decided to leave and reschedule the appointment, rather than take another ICE loaner, and this time I made sure to explain to the appointment assistant that I wanted verification that the technician would be present this time. It took another two days for a supervisor to call me back to reschedule this appointment with verification, which I found excessive. Eventually, though, the appointed time rolled around and I brought the vehicle in (again...) with the tender hope that this time it would be done right.

Fortunately, it was discovered quickly that a system reboot solved the notification light problem and I was back on the road in less than two hours. All of this would be mostly excusable for the general state of customer service in the automobile industry (and rate maybe as much as three stars) if it weren't for the icing on this particular fecal cake; I just received a call from the same supervisor who made the last (and, indeed, final) appointment and this individual had the temerity to ask me to find another dealership if I was unhappy with AutoNation Dallas. Well, I intend to do just that - but I thought other prospective buyers of Nissan products might want a heads up before they fell into this dealership's clutches.

On the way home the noise became more apparent at lower speeds and I didn't feel safe driving it. I called them and requested to be put in a rental car. I was rudely told that they would not pay for a rental car because there is no way they would be able to service the car. How is the service department being busy my fault, but since they're busy they make it my problem? Allowing me to drive in a vehicle that is obviously faulty, one of the service technicians told me it "Should be fine if I took it easy". How is that service?

Original Review: March 19, 2014

Monday, March 17, 2014 - My 2007 Toyota Camry XLE, with 73,000 miles had a right drive axle that was manufactured improperly. The spline that attaches to the wheel hub was not machined out sufficiently and the press fit during assembly required excessive pressure. As a result it weakened the inner bearing housing. Eventually, it broke and leaked grease. This happened out of warranty. During replacement of the drive axle, it took extreme force to separate the axle from the wheel hub.

With the axle removed, about 1 cup of transmission fluid was lost. Being particular about my car, I wanted it replaced. There is no conventional place to add fluid. There is no dip stick to measure transmission fluid level. Auto Nation told me they could not measure fluid level (Untruth #1). They said a transmission fluid flush was required (Untruth #2). The normal cost to add 1 cup of transmission fluid would have been $4 in most cars. Instead it cost me $360.

Trusting a Toyota dealer, I let them do a transmission flush. Afterwards, the transmission made a whinny noise at all times. I complained about it and they told me I needed new tires (Untruth #3). Trusting a Toyota dealer, I let them put 4 tires on the car for $911.26. They told me they would price match but then they added $72.49 additional charges on separate rows of the invoice that would not exist on the competitors invoice (Untruth #4). Also added was reprogramming of my car computer which they claimed would solve the transmission problem. The charge was for $89.95. They said this was essential (Untruth #5).

On one of my many invoices it says, yes, there is a noise but it is not coming from the transmission (Untruth #6). After the alignment on a car that already handled perfectly, the car pulled hard to the right and was squirrely in handling. I took the car back again and they did the alignment again. Afterwards the car still handled squirrely. It was all over the road and hard to drive. The car was not fit for highway driving.

I took the car back to complain about the transmission and the wheel alignment and they said both were okay (Untruth #7 & 8). I took the car to Maund Toyota and had the service manager drive the car. He said the transmission noise was normal and the car handled okay (Untruth #9 & 10). I took the car back to Auto Nation and insisted my 2 problems still existed. They kept the car overnight and told me the transmission was okay (Untruth #11). I had a service manager drive the car and he said it handled properly (Untruth #12).

The transmission problem noise persisted. On a cold day, the car would not go into drive easily. I complained to Auto Nation. They said nothing was wrong (Untruth #13). I continued to drive the car and it would start in 1st gear and stay in that gear for a long time. Then it would pass 2nd gear with a thud and go directly to 3rd gear. I complained to Toyota again and they said nothing was wrong (Untruth #14).

Keep in mind I'm leaving the car with them overnight so the transmission is at outside temperature. I returned the car again and insisted the transmission has a problem. They called me the next day and said it was okay (Untruth #15). At that point in time I insisted they check the transmission fluid level. With reluctance they did. They told me the car was 1 quart low on transmission fluid (Untruth #16). The car was actually 1.5 quarts low on transmission fluid. The level is critical on a 6 speed automatic transmission.

I take the car to Quick Align in San Marcus and they put the car on their alignment machine. All 4 wheels are out of alignment. Two wheels are in the red zone. The owner of Quick Align shows me the error and explains what he would have his mechanic do. It was a very cold morning and the mechanic made some adjustments but did not do all of them. The car handled much better but still pulled to the right a little and did not handle as well as it did before Auto Nation messed it up.

While at Quick Align, I told the owner about my transmission and how the fluid level could not be checked. He told me it could. He gave me a copy of the official fluid check instructions. With extremely accurate temperature monitoring equipment I followed the instructions to discover quart more transmission fluid was needed. If the level is monitored before the proper temperature is reached the results will be insufficient fluid level. This explains why Toyota didn't fill it up properly. They did not let the transmission come up to the proper temperature when adding fluid.

Using the Internet reviews I take my car to Speedy Align in South Austin. This is where you go for professional alignment. Three wheels were slightly out of alignment and the left rear wheel needed much correction. Afterwards, I complained it still pulled a little to the right. Speedy Align told me this was due to the previous bad alignment and tires worn unevenly. Speedy Align was right. I rotated the tires and that fixed the problem. I've now put many miles on the car and it still handles perfectly. The car now handles exactly like it did before Auto Nation took all 4 wheels out of alignment.

Most of my correspondence with Auto Nation has been in writing. Each time I deal with them, they manipulate me and tell me everything is okay. They are the most professional con artists I have ever dealt with. If you have a brand new car and just go in for an oil change while drinking their free coffee and watching their TV you will give them a 5 star rating. They know how to change oil. If they work on your car and you don't really know what is going on you might give them 5 stars but you will question why your car does not hold to the Toyota longevity standards. If you have them work on your car and you know what you are doing then you will write them up as I am doing.

Toyota Auto Nation did damage to my car and if not discovered in time the transmission drive axle bearings would be damaged plus other problems which would never be under any warranty. Due to their bad alignment I lost a lot of good rubber from my tires. Toyota Auto Nation not only misrepresented me, they hurt me. There are individuals in Auto Nation whom I like. The corporate structure and business model stink. Unfortunately, the success in business is location, location and location. Well guess what? They have the location and the reputation developed by many other Toyota dealers. If you live in Central Texas you should deal with another Toyota dealer. While other Toyota dealers are better, they are still subject to the same corporate structure so I would advise using YELP on the Internet to find your car service and repair locations. 6-speed transmission fluid check and flush can be found at Tkpro.com.

The following day I began to notice some issues. The tires in front were Federals without Run Flat technology. The alignment was out, the rims were grungy, the headlights were way out of adjustment and the leather on the dash was bubbled and separating from the backing. So I brought the car back where I was introduced to Manny of the service department. Again very nice and cordial. Asked me to bring in the car to address these issues. I was told I was on my own with the dash, the alignment was okay but the car handled poorly at high speeds. The rims were still grungy but the tires were treated to way too much tire shine and I later found a 6-inch long scratch on my deck lid from the porter setting his tire shine on the trunk and dragging the bottle across the paint. I was furious...

I later reviewed my paperwork and noticed that the Blue Book Value printout of the car had a mileage adjustment that increased the value of the car another thousand dollars because the mileage was input at under 50,000 miles which was a bold-faced lie. I even saw the same car listed on the internet with the same VIN and the mileage there said 50,880. This was about 500 more than I had on the car when I purchased it.

I have since discovered that car had been in a front impact collision at some point because the paint on the front bumper was different than the rest of the car and had dry spots and bubbles. I also found the headlamps were still out of adjustment when I put on my high beams. I finally took matters into my own hands and opened up the covers on the back of the headlamp fixtures and found the retainer clip for the high beams on the right was replaced with a paper clip poorly fashioned into a retainer clip. The high beam on the left was installed upside down so the bulb would not seat correctly and threw the beam of light on the ground about 6 feet ahead. I finally got that fixed by myself (Still needed to use the paper clip though).

I've had the car just over 3 weeks and I already do not trust Mini of Valencia with my car because of the scratch on the deck lid, the work not being done right and the run around I got about the tires. (This car does not come with a spare due to weight issues. That's why they put Tire Pressure monitors in the wheels and Run Flat tires on it in the first place.) But the dealership refuses to install the correct tires.

After discovering the work done to repair the front end damage, I will need to take it in to them to find out if the car still has airbags or if they have ever been deployed. I expect I will not get the truth out of them. So I am left with a car of questionable integrity and history and left to vices of the dealership who sold it to me. I even tried to get BMW to look at it and they flat refused to look at the car and told me to take to the place I bought it and even mentioned Manny by name.

I tried to bring it back a couple days after I purchase the car and Fernando (Used Car Manager) told me they don’t take back 4000 vehicles. They have a policy that states you can bring a car back within 3 days or 150 miles. They did refund me my 250 dollars back for the engine mounts. I think their company is very unethical! There is no way that car went through a 125 point inspection and everything was ok. I changed every mount, injectors, solenoids, valves and a pump. I have tried to call the General Service Manager over there and I haven’t got a reply yet. That is the worst car dealership I have ever dealt with and I am going to do all I can to make sure as many people as I can don’t go over there to purchase a car. Save yourself the STRESS go somewhere else they’re not worth the headache. They dont stand by any of the company’s beliefs.

I have had my Cmax in for phone/Nav/radio repairs now for the 5th or 6th time now and now they want me to bring it in again tomorrow. This doesn't include all the time I talked to the Navigation tech on the phone. The screen locks up while driving down the road for no reason and none of those items work at all. The voice command controls don't work at that time also. I have heard every excuse possible. It's the Apple phone, it's the Droid phone, it needs a software update 2 times, it's a sink module and more. I'm tired of taking off work in an attempt to get this car fixed. At one time you had my car for more than two weeks.

After more than a week of not returning my phone calls, AutoNation of Bradenton has finally offered to give me a new car for my Cmax and $7,000.00 more which I consider ludicrous! You want me to pay more to get what I should have gotten in the first place! Therefore I wish to proceed in bringing this matter to Arbitration under Statute 681.108 of the Florida Lemon Law. I have also filed complaint with the Florida Attorney General. I intend to peruse this matter to its full extent.

And now its gone on and I only have 6 day left of the warranty, on the truck. Now their boss is a friend of mine. I've gotten 4 cars from this place and looking to get a new 2014 Mustang GT. too this year. I think they just lost that sale and made me pay to replace one of the new tires on the truck. They just put on it before I got it. Okay, I can deal with that but to not fix the truck I can't drive and don't feel safe letting my mom drive it now. Really sucks. This was to be a good truck, low miles and this place does not keep their word or fix the things they tell you it needs when it's under warranty. So I now have to take the truck to fix it myself.

So to you guys out here in Memphis, don't buy anything from this place aka any that was Dobbs; HA, FR, GMC, Toy, their all the same way and now they lost the sale of a new Mustang GT and any of my friends and I have a lot that I get to buy cars there. Well, looks like I'll go to Landers Ford for a new Mustang GT all over not doing the work that needs to be done on a truck I got for my mom. And I will not bring anyone of my cars or trucks there to ever be worked on again ever. So now the loss of a sale of a new GT and working on any of my 4 car or trucks anymore. They lie and don't know half of what they're doing. I sat there and looked at the guys looking over the truck and I had to show him what was wrong. That's sad. This place is no good out here in Memphis. You have now lost me as a buyer and sales and service.

I was somewhat inebriated by the drugs I was being prescribed & the sales representative & sales manager convinced me to purchase a new Toyota Corolla & wait a month & do a self repossession on the Tacoma to Southeast Toyota Finance, so I left that day with not only the original Tacoma, now I had a Corolla as well & two payments.

When I was advised by others of the consequences I would face by having the Tacoma repossessed, I contacted the GM of the dealership to tell him of the unethical practices of his sales team. He said the practices undertaken by his sales department were unacceptable & that he would make it right.

When I went back to meet the GM, I was still under the influence of the prescribed drugs. He told me that since the Corolla I had purchased the week before was now a used car, there would be depreciation on it. He told me verbally he would take the loss on the Corolla while he was actually adding a few thousand dollars onto the contract of the new Corolla. They also gave me significantly less on the trade in for the Tacoma than what it was worth. They also sold me an extended warranty which I didn't need immediately because warranty coverage came free for the first two years anyway & then they added GAP insurance because now my loan was ten thousand dollars more than the car was worth. I was foolish in the fact that I was being told things verbally & not being of sound mind at the time, I didn't comprehend all the numbers being thrown at me. It's difficult enough dealing with car salesman in general.

After finishing my medical treatments at the end of 2012 & once the majority of the residual side effects had lessened I pushed until I reached the president of AutoNation for the region. After going through all the history of what had happened he told me "Too bad, you signed the contract" & if I was too inebriated by the treatments & drugs I shouldn't have been there. He totally ignored the underhanded practices of his dealership & didn't care that I was being told to have my Tacoma repossessed because they finance so many vehicles with Southeast Toyota Finance that they wouldn't care. He ignored the thousands of dollars that was added onto my contract but did give me a good faith reimbursement for the Extended Warranty of $564.00. He told me it was my fault for signing the contract which I do take some responsibility for.

After ten years & multiple vehicles dealing with the Courtesy Auto Group, I will never purchase another vehicle from them now that they are part of The AutoNation Group.

The salesman told me that I had to give the dealership $1,100 because my credit union required it but instead I found out that it was the dealership asking for this amount which went in their pocket as profit so I could have negotiated it or not bought the car but I was lied to again by the salesman and the dealership won't work with me to help with medical (no insurance coverage), loss of wages and moving expenses (due to the threats, I need to move) or $1,100.00 down payment which is on a 3-week check hold that I need to make good on in 1 week.

The dealership's response was they fired him on 6/6/13 and they are not responsible! My Maintenance Required light came on 6/13/13 and I never received an owner's manual and I have asked for it several times. I have been speaking with the General Manager and Customer Relations Manager. The General Manager's last comment to me was, "Do what you gotta do!" I have 2 witnesses that were present for the car sale transaction with the salesman asking for the money under the table and the threat made to me by the salesman. These car dealerships and salesmen have been getting away with lies and misrepresentation for years and dealerships are responsible for their employees even if they fire them later.

I have Legal Shield Membership (Dempsey, Roberts & Smith, LTD) and they are looking into my case and I have contacted Contact 13, Better Business Bureau, AutoNation Senior Corp Counsel, Senator Reid's Office (there possibly could be a class action law suit) because I wonder how many employees are involved and how many other customers have been victimized? I have not stayed one night at my home address since the threat, in fear of my life (a single mom)!!!

I have made 4 phone calls to them today, was cut off once and then transferred to an incorrect line. When I finally talked to the parts department, they didn't seem to be able to find what was ordered. I then tried calling the service tech who originally helped me. I could not be successfully transferred to his extension and finally left a message and was told the message would be given to him when the person saw him. What? This company is the least professional company I have ever seen. I am amazed they are still in business but with a monopoly on Hondas, some people have no alternative but to do business with them. Terrible, terrible service. If I didn't HAVE TO use them, I would not.

The finance company (NK Financing) stated they would return the vehicle to me once I pay the dealer the remaining of the down payment, the monthly payment and by insuring the vehicle with comp/collision. Omar at NK Finance stated they would be "nice" and not charge a repossession fee. The warrant issue was not addressed and now currently the vehicle is parked at the AutoNation dealership from where I purchased the vehicle. The DMV stated on December 2nd that the registration process had been started by AutoNation, but not completed at that time, therefore causing harassment from the cops to my father based on the warrant and issuing a ticket for expired tags.

I called NK Financing on December 11th to speak to Omar and Doug from the AutoNation dealership answered the phone. At that point, I knew that the car had been repossessed 1.) out of spite because I had not paid the AutoNation the remaining down payment balance; 2.) because NK Financing and AutoNation are acquaintances; and 3.) because I was informed by the DMV to contact DMV investigations for not completing the vehicle registration process.

I now don't have a vehicle to drive. I am forced to take public transportation. I paid AutoNation $500 for a down payment on a vehicle that had a warrant on it without my knowledge at the time of purchasing the vehicle. The repossession of the vehicle was done out of spite and now is on my credit. My credit will be ruined for a vehicle that I had no control over having a warrant on it. I am looking to have my credit re-instated and have the vehicle, 98 Cadillac Deville off my credit history.

I paid the loan in full and on time. AutoNation gave me bad credit on my credit report and refused to give me my pinkslip. I do have their billing statement showing a balance of zero.

They have never taken the truck before and I think that this is very unfair that I have not been given a chance to get the truck back without having to pay it off. I have no auto to get myself back and forth to work and my children back and forth to school. It is making it hard for me to provide for my child financially.

We paid OVER $1,200 to get a bumper to bumper warranty, but it seems that only about 2% of the problems we've had were covered under the warranty. Getting anything done by them under warranty is like pulling teeth.

At the time of purchase, we understood that there was a $50 deductible, but about a year after we purchased the vehicle, they came up with a new charge. It's called a diagnostic charge which cost $65. So the things that they do cover cost us at least $115 each visit. What the heck was our $1,280 charge for?

Our car has a front end problem. It pops loudly from time to time when you start, stop, or turn. It also shakes and shimmies between 50 to 70 miles per hour. Autonation USA swears that there is nothing wrong with the front end. But from our own driving experience, sometimes it pulls to the right, sometimes to the left, and sometimes not at all ... and it's been eating up the tires on the front of the car. The front tires are showing the belts now, but the back tires still have LOTS of tread on them, shouldn't it be the other way around?

We've tried to get this fix a couple of times and each time were giving a different excuse. Our favorite is: "It's a high performance car, it's going to run like that unless you get high performance rims and tires, there's nothing we can do about it"

We've had to have the air conditioner fixed three times now over the past two years for the same problem...that was covered under the warranty, so it only cost us $50 each visit to replace a $10 part. We just had our door lock quit working, it cost us $65 and was not covered under the warranty.

My wife and I have decided to put letter stickers on the back of the car that says "We bought our Lemon from Autonation USA" but we haven't done legal research on that matter yet.

It was discribed to me in such a way as I would be foolish not to elect to have it on the car. By this point in time I had been there about 3 to 4 hours, so I chose the Silver Plan with debt cancellation and additional theft protection. Lino mentioned the price would be added in the purchase contract.(no dollar amount was given at this time) At that point he excused himself and said he would return shortly with the final documents for signing.

Upon his return we started giong over document after document, with him explaining each one. When we got to the "Vehicle Protection Program" sheet I asked about pricing and he pointed to the area showing the pricing. On the preformatted paper, with little boxes for dollars and cents, everything was moved over one box to the right, making $1,450.00 look like $145.00 and the total of this part of the plan look like $189.00 when it really was $1,899.00. These items were also shown on the Vehicle Contract but were gone over very fast in the interest of time.

The price of the car was $11,760.00 and the price of all these added protection plans was $2,797.00, which were to be financed over 60 months at 21% interest. I signed everthing as needed, got the keys and they sent me on my way with a big smile. (and a full tank of gas).

Later that night as I was looking everything over I was in shock when I realized the amount of money all that added coverage really cost. I knew I didn't need to worry though because Auto Nation assured me that I had 3 days to return the car, FOR ANY REASON.

First thing Friday morning I called, asked for Lino, he wasn't in. I explained what happened and said I would be right up to cancel these items and get a new contract written. I was told it would be a waste of time because only Lino could handle this type of problem, he will call as soon as he gets in. I got nervous and called again in the afternoon, he wasn't in. I was told by Glenda not to worry, all will be made well. I called again Sat. but nothing was solved. I don't know who I talked to on Sat.

When I called Monday morning, Glenda again said Lino was not in but he worked from 12:00 to 9:00. I called again at 2:40 pm and finally got Lino on the phone. I explained to him that I wanted to cancel the added items and just finance the purchase price only. He said that the paper work had already gone to the bank so we would have to wait till he got it back. Than we hung up. I called back soon after and asked for the bank name and number so as I could call them but Lino said that was not possible, but he mentioned that the bank would just reduce the term from 60 months to whatever the term was minus the $2797.00.

I said that was crazy because I would be paying 21% interest on all that extra money over all that time. He than said he would see if he could work it out and out of nowhere he found the loan documents (that he said before were already sent to the bank), so give him time to talk to his boss and see what they could do.

Since this (Monday) was the third day I told him I would drive right up there to settle this but he said he was leaving before I could get there, even though Glenda had told me earlier he worked till 9pm. He said we could resolve this Tuesday. By this time I was frustrated and worried that by Tuesday, for whatever reason, something else would come up (and that my three days would be over).

I had given Auto Nation a $500.00 check on 6/10 and $1000.00 check that they were to hold for 21 days, till 7/1/99. Not knowing what else do to I stopped payment on the $500.00 check (Monday afternoon about 4:30).

I called again about 7:30pm and told whoever answered the phone, in finance) my name and that I had stopped payment on the check). I decided to just take the car back today (Tuesday,6/15) after work. I have a prepaired statement for them to sign saying only that the car was returned in the same condition as when purchased. After days of getting the runaround I would be very leary of doing any business with Auto Nation, whether buying another car or having the returned car serviced.