AutoNation Reviews

Now I am receiving phone call after phone call at my job and endless emails about how the vehicle I was interested in is still sitting on their lot and now want to negotiate! Yeah right! I then receive multiple emails from the GM asking how my experience was and I responded that it was not good! I have not heard back from the GM, but he was kind enough to send me another email asking me how my experience was! I am glad that they are reading their emails and responding accordingly. Very disappointed. The good reviews must be from family members because they are terrible!

The fee was $699.00! to make a long story short, I totally missed the processing fee because it wasn't on my print-out page which shows the price very prominent but failed to see in "fine print" at the bottom under "Disclaimer" that they charged an extra $699.00. This in fine print in spite of their statement in larger print near the main priced which states falsely: "The price you see is the price you pay." It doesn't matter how "successful" and wealthy this company is; they are tarnishing Honda's reputation. They are not an honest company. The price you see IS NOT THE PRICE YOU PAY! It just happens to make them look $700.00 less on the internet search. I'm surprised Honda Corp allows a shady dealer to represent them.

This went on three times with three different salesmen. No returned calls. So I called and asked for a manager. Asked them could they get a car from Columbus brought here as I work six days a week. Told they don't do that, which I knew was a lie. So I called Columbus, asked what days do you swap cars around and he told me. So I asked could he send a Jeep Cherokee Trailhawk to Albany. He said he could, but he would knock $1,500 off the price if I would come to Columbus. So we did and managed a trade, and they drug it out as other people have commented. But now the real fun begins, the Automation in Albany and its service department.

The car was a CPO, so at least I had Jeep behind me, or I thought, but that is another story. So while the car was still under factory warranty, I found a crack in a plastic piece on the driver's seat. Looked like a scratch until you got out, then it would open up and pinch you if weren't careful. Took it by, asked if they could order the part and then call me when it came in. No problems, thinking, well at least the service department was OK. Was I ever wrong?

As summer progressed, it began to squeak by the B-pillar on the driver’s side, and a loud groaning noise from the steering. First time that noise sounded I thought it needed power steering fluid. Looked but then realized, it's electric steering. But the noise was intermittent, wouldn't do it all the time. I am in the computer business so I understand how difficult it is to find an intermittent problem and how subjective noises are. I may hear something that you don't and vice versa. So I isolated the conditions that would guarantee the steering noise and asked for an appointment, and that I wanted the technician that was to work on my car to ride with me, so I could ensure that we both heard and understood the noise and how to make it happen. I use this for work and wanted as little downtime as possible.

When I arrived for my scheduled appointment and asked for the tech you would have thought I had three eyes with the look I was given. I explained again to the service writer what the problem was, so he disappears and comes back and has someone who I was told was a technician, so we go for a ride and he acts like he knows what the issue is. This is on a Tuesday and I am thinking great I should have it back by Friday. So I had also requested a loaner to use. It's still under factory warranty and I have the extended warranty so I should be provided a loaner. Told me they don't do loaners, AutoNation's policy. Another lie, but they could do a rental, but it may be late that afternoon, so I get a ride home.

No call back on the rental that day as promised. Called the next day and was told to call Enterprise myself. Told them no way, they are renting the car, not me. Asked about the status of my car and was told the tech didn't come in that day, so it would be tomorrow. Again no call back on the rental. To make a long story short, this went on until the middle of the next week. They finally got me a rental car on the same day I got my car back.

But the car was not fixed at all. Was told the noise I was hearing was gravel under my tires. Excuse me. Been driving for longer that they are old, so I think I know what gravel sounds and feels like. Then they came back and said the technician couldn't duplicate the noise. Then come to find out, the person who they said was a tech wasn't. He was their porter and was posing as a tech to placate me.

Found the new general manager. Made him ride with me, had the car make the noise, looked him dead square in the eyes, and told him, "Now, hear that. Think a car should be making that kind of noise, and it damn sure isn't gravel under my tires or my imagination." They kept my car for almost three months off and on and to this day, has not repaired a single thing. In fact after the last time, it came back with grease stains on the headliner and they never finished putting the inside of my car back together. Plus stole every quarter, dime and nickel that was in the coin holder. Left the pennies. So stay away and avoid yourself a ton of grief.

Was told by Bernard that paperwork wasn't ready yet, and was asked to return after work to sign the final documents. Went back to work. Received an apology phone call from Jessy ** at AutoNation Express expressing her regret that the vehicle had been sold earlier that morning. She said they would do everything they could to find a comparable vehicle. (Simply impossible. I spent weeks finding the vehicle I intended to purchase, and in a matter of hours, the car disappeared, even after speaking to several employees at AutoNation about the impending trade/purchase.)

How could the dealership sell the vehicle after I had a written and signed offer for trade/purchase? Still waiting to hear from Jessy or Bernard about a replacement sale vehicle. I won't hold my breath. Never heard a word from Sales Manager (really?) John **. I don't expect to. If this is how they treat "potential" customers (and the possibility of incoming money), I shudder to think how you are treated after they already have a finalized contract with guaranteed money. The jury is still out, but the outcome isn't promising. They could redeem themselves in a big way, but I doubt it. Their system seems broken beyond repair after reading the multiple instances of their bait-and-switch tactics. Get it together AutoNation! More like Fraudsters-R-Us...

Well guess what after 5 days and no paperwork we requested the return of our check. Lo and behold they overnighted the check, which meant they had no intention of cashing and it certainly had not been run thru the bank. And by the way, the van had been shipped to a dealership in Georgia and the price was now $3,000 more than we had written check for. Well my husband contacted the main office and claimed to try to straighten out. Meanwhile, the van is now on 3 websites and they claim it is sold. WHAT DO YOU THINK? AFTER THIS WOULD YOU LIKE TO DEAL WITH THESE FOLKS? Take it from an honest retired Christian, stay away from this business.

I then tested the salesman Brian, and called him from the parking lot, while he was standing next to the door chit chatting wit his fellow salesman, and watched this first hand, as he avoided my call. I then walked into the dealership, and when he saw me, he looked like he saw a ghost. He didn't know what to say, and when I asked him for an update, he then walked me over to the finance manager's office, Zachary **, who was on the phone for the next 15 minutes, but then spoke with me. I then asked him what the status was, because no one is updating me on anything, or telling me a thing. Zachary apologized, and said that they are just so busy, and he had been meaning to call me back, but my observation was that they are extremely understaffed.

Zachary then said that he had no luck thus far with an approval, but would hear something back from Bank of America on Monday, and he would then call me. Brian the salesman just stood there dumbfounded, never saying a word, like a clueless marionette. Needless to say, I never heard back from him again, with any updates, nor anyone for that matter, Brian or Zachary.

I'm very happy to say, I immediately proceeded to contact the dealership that my car was going to be transferred in from anyway, the largest Mercedes-Benz dealership in the country, Fletcher Jones of Newport Beach, CA, and financed my amazing 2017 S63 AMG through them, and I had it shipped to my home here in Naperville, IL. Strangely enough, it was financed through Bank of America, the same bank that Zachary was waiting to hear back from, how bizarre is that?

Even more bizarre, Brian the salesman, tries to say hello to me when I'm in for service on my wife's car, as if nothing ever happened, a complete twilight zone experience! I tried to call a complaint division of AutoNation, but a human never answers the phone, and I did leave 4 messages on various voice mails, but never get a return phone call. I guess AutoNation just didn't need to sell a $209,000.00 car?

Once I arrived on Tuesday I sat in the service driveway for 10 minutes without any assistance. I decided to get out the vehicle and all of the advisers were in their office facing where I pulled up. I asked what I needed to do because I had an appointment at 5. The first adviser took some information off of my car and referred me to Lex **, which is the adviser from Saturday. We started doing all of the paperwork. When we got to the counter to get the loaner car (a SUV) I realized I didn't have my license. I drove back home to get it and return shortly.

Before leaving I expressed I needed a SUV because of my children and Lex understood. Once I returned I provided my insurance, CC and license and waited in the waiting area for approx. 20 mins. Once the loaner adviser called me back he advised me that it was the Ford Fusion. I expressed to him numerous of times that I have a SUV for a reason. I have kids and I do other things that require a bigger vehicle. He stated that is all they had and asked if I wanted it or not.

I took the vehicle, because my A/C needed repairs and the summer days are quickly approaching. Not once did either adviser apologize for the inconvenience. I would NEVER return to the dealership. Their customer service was the worse. I wouldn't recommend anyone to go. I had stuff in my truck and no one offered to assist in getting the car seat or any of the belongings out. In fact the loaner adviser stood there and watched as struggled with my hands full. I understand there is construction going on around the facility but the car was filthy. The inside was not vacuumed and the outside was dirty as well.

My question to them, then what is the 100 Month Limited Warranty on the Honda battery is for? Why do I need to buy the battery from them in order to get the battery's manufacturer warranty? Shouldn't they stock batteries from vendors that comes with warranty to begin with? I felt they replaced a bad battery on my car and just tell me, "It is your problem, we did what we need to and if it goes bad when you drive off the lot", it is not their issue. They said, "Talk to Honda Motor Co," they are just a dealership that install the battery and the warranty issue have to take up with Honda Company. Honda dealer and manufacturer pushing the responsibilities on each other and not helping the consumers to resolve their issues. The battery manufacturer should not put the 100 Month Limited Warranty sticker on their batteries. It is misleading to the consumer. This will be our last Honda vehicle in the family for sure.

This form of scam is called a bait and switch, you get them in the door, get them emotionally committed and then you take away the original deal, and offer them the same thing for more money. If you don't believe me, I have retained the paperwork with the original quote and the subsequent texts between me and the salesman Matt. I was actually in the market for a Toyota, but my neighbor convinced me to look at Nissan, sorry I ever did, Toyota demands a premium for their vehicles, and they don't need schemes and scams to sell them. Contact me and I will provide you with the proof.

One of the first severe thunderstorms of the season hit a few days ago, and it must have sent a small piece of flying debris right at the car - now there is a small impact chip and a crack across the whole windshield. Mind you - it was a bad storm, but the winds were nowhere as strong as the winds you face driving down a freeway at 65. I've owned cars for 15 years and never had a windshield break barring a major accident - 4 months into owning this car with supposedly extra protection on the glass and the windshield is already shot... Finding the number to call from Auto Nation was the first hurdle. They did not provide me with the claims number to call in my paperwork, and I had to call/get shuffled around to multiple departments to get the contact info. I had to call twice as the first time they gave me the completely wrong number.

Once I had the number of the warranty service, I called to file the claim and was told that I would hear back within 24 hours. 72 hours later and no word. I call back only to find my claim has been denied as the vehicle was not moving at the time and small hail or debris is not covered by the warranty. I give this department/service 1 star for the following reasons: Pushy and deceptive sales tactics, sketchy product descriptions at the moment of sale and slow service. Questionable efficacy of the warranty/service provided. Horrible communications for trying to file a claim for the warranty, which was ultimately denied.

At one point as I was walking out of the service area I did turn and give him the finger (wrong on my part). This sent him over the edge and he increased his verbal assault on me and threats of physical harm. This entire incident occurred in front of the sales rep and those service techs in the service area at the time. I walked out of the service area and departed the dealership. This dealership should be ashamed to call this guy an employee.

Honestly I started thinking that Chrysler or MOPAR must not make a very good vehicle if they had that many cars in for work. I ask to be notified if they were going to keep the car overnight. No one called, so I made contact with Jacob a Service Advisor and not a very nice person - he basically dismissed me and told me to go to Midway Chevrolet to get a rental car and they might reimburse me since I have that coverage. I couldn't understand what was going on and extremely frustrated. I reached out to Eric the alleged Service Director and he said if I could drive a manual that I could have a rental car. I went there and picked up the manual, with a broken toe and have been driving it. He informed me that he would check the status of my car and call me first thing in the morning - I thought wonderful; however, I kinda expected that I would not have a call this morning and I was right. No call or anything by 11 am the next day.

I again called the service department and had someone check on my vehicle and they advised that no my vehicle was still just sitting and they numerous cars before mine. I ask if it would be done today and they said at Autonation they have 24 to 48 hours to get it into a bay to be fixed or looked at. When I purchased the vehicle this was not told to me nor was I informed. I had numerous problems with them after the purchase and decided to take the car to Airpark Jeep for any further maintenance needs. However, because my office is 1 mile from Autonation I decided to give them another chance to redeem themselves. Now I am without a vehicle, which they could care less and if this is the way MOPAR dealerships conduct business I have no use for any of their vehicles.

If you purchase a vehicle from Autonation, be prepared for the ride of your life and a horrific experience. They are a ripoff in their sales department as well as their service is horrific from the Service Advisor to the Director of Service. Disgusting how they treat people after you buy their vehicle. Now I have to go pick up my car and not drive it on vacation because of the fob sensor. Hope this helps keep anyone from going through what I have gone through with this car dealership. Run.

Original Review: March 20, 2017

purchase another vehicle, but am unable to until I get my money back.

Anyway, when I attempted to return it the day after purchase, I was told if I kept the truck, all the repairs would be done, as per the 60 day warranty, free of charge and I would be provided with a loaner vehicle. 4 days later, the repairs were approved to be paid for by the department which handles the warranties. I had the loaner vehicle for 3 weeks and when we picked up the truck, they wanted $3300 for repairs they said were not covered by the warranty (the transmission and the flywheel) and they would only pay for the clutch repair. They said the transmission and flywheel were normal wear-and-tear items. I only drove the truck for two weeks before having to return for repairs. How the hell can you wear out transmission and a flywheel in less than 350 miles?!? After a lengthy quarrel with the general manager, he agreed I was correct and paid for the repairs.

On the day we were to pick up the truck, it made an unusual noise on startup. I had the service advisor, Keith, come out and look himself. He said it was either the starter or the flywheel and the parts and labor are covered by the warranty. We hadn't had possession of the truck long enough to register it so he said he would get the repairs approved while we legalized our ownership with Colorado. I had just moved so it took us about 10 days to register. By that time, we took the truck back and turned it in for even more repairs. No loaner car was given this time.

They contacted me 3 days after and informed me my warranty had expired and they were no longer responsible for the repairs. If the repairs were requested from the warranty department the day Keith said he would, all would have been covered and the world would be a better place. Instead, the request was not made in the timely fashion promised and a few days later, I received a call from the service department and was told the repairs would cost another $2900. We had possession of the truck for a little over 3 weeks which is supposed to be the time we need to determine if repairs need to be made to the used vehicle. Most of the first 2 months of our ownership, the truck was in the shop getting subpar repairs. This is a scheme in which they pulled off very well and I can't believe it's the first time. Who did the work on the truck? Helen Keller?

Beginning of February we started to worry about our check because we didn't received our check yet. Finally the February 13 I was able to speak with their accounter named Josh. He told me that our check was sent by the end of January. And then we found out that they send our check under very old address. I was told that there is miscommunication between me and my husband. I've checked an old address but no one under my old address seen anything addressed under my name.

So next day I've called Josh again to cancel the check and process a new one. He told me that I will receive my new check in 7 business days. Didn't happen. So I called him again because he/they never called us back even if we left them any message asking to call us back. I was told it will take another 2-3 business days. But this was already February 24. And again because it was about weekend no one could help because financial institutions are not working weekends.

After that beginning February 27 they became very mean, over the phone and in person. In this point Josh did not know anything and he changed all the statements that he told me before. Now he didn't know when will I get my check and he couldn't provide me any information when will I get my check because everything is pending so financial institution must review everything again before they will able to cut my check!!!

In the meantime February 23 they processed the check that my husband left at the time of signing the lease agreement with them. But the check couldn't be cashed because there was no coverage. So the next day I told them (Josh) that they won't get any money from us until they will pay us off. They didn't like it at all. They became very rude and mean over the phone even the person that transfers phone calls was very upset on me. So finally March 4th I decided to call General Toyota customer service. They couldn't help me but I was able to leave a complain and they have sent it over to AUTONATION Toyota in Libertyville. Also I was told that they should call me back within 2 days. And yes Josh called me back. It was March 7th. He told me that the check was processed and was sent to me and I will have it by Friday March 10. And finally yes I get check from them but not in the amount promised but $1500 less.

When I get there they of course couldn't help because it was Saturday and the financial institution is off duty. When I asked for bill of sale the supervisor asked me "what is it". Then he said "I don't understand you". And he said that if they do owe me something they will give it to me. Then he promised to call me back on Monday (him and Josh) in front of most of theirs employees but no one call me back. And when my husband get there Josh told him that if we have any paper that contains the amount that they owe us something then he will able to help us. 2 salesmen, the manager, accounter and another accounter totally forgot about our case.

And all the papers we have to prove that they lie to us means nothing to them. We didn't even get those papers. We just made a photocopy at the time we spoke to salesmen. We also have a copy of appraisal from Carmax dated January 17, 2017 that without buying anything from them they will give us $11000. So in general after all nobody was able to provide me the bill of sale of the vehicle I trade in with my signature. 5 employees totally forgot how much this dealer owe me. I was waiting 2 months for my check. In the meantime they just sold my car and right after I received my check, they just tricked us and now there is nothing they can do about it. Never do the business with them. All the papers I have make no difference to them. I was told that I made those up. Unbelievable.

I would never think that someone could do something like this to me. No one ever did before. Stay away!!! It is illegal not to provide all legal documents to customers and that's their responsibility. I was on the phone with them for over a month. I was receiving wrong information each time or none. I guess they needed more time to finalize their transaction so I can't have my car back. And of course for all this time I was promised that they will call me back and never did!!! Even the supervisor couldn't keep his promise. Very mean people!!!

Original Review: March 10, 2017

I'd give negative stars if I could. DO NOT BUY USED HERE. New maybe you're okay but used, no. They do not have their qualified mechanics working on these trade-ins, they have a reconditioning guy Jesse. And they do not stand behind his work. They are not honest and will not do right by you. They have wasted so much of time pretending to try to figure out what is wrong with my truck that I bought, it's been there 3 days in a row. They let the 5 day mark lapse and now service manager Monty won't even return my calls. I made the mistake of thinking Monty was earnest. No. I was wrong. He did his job, got me to the point I had to go to a real professional for repair so no more money off their bottom line.

I was on my way to a major expensive catastrophe and they sent me away saying I was mechanically sound and the noise was more of a nuisance than anything else. Scouts honor, it happened. Could've had a customer for life but they proved even the big outfit dealer only cares about the pennies not the customer. Shame on you AutoNation Ford Sanford Florida.

This car was a lemon and I believe they saw an old widow woman and tried to sell me anything, knowing it was my problem once it left the lot. Mr.Kerron ** has received many text messages and phone calls. I intend to post this on my senior citizen bulletin board in NRH, on FB, and the BBB plus any other governing agencies that will allow. I will give them one more week to rectify this issue (before my first car payment is due to be paid)!

I was informed that the fuel tank would have to be removed, a new fuel pump would have to be installed and all the fuel lines cleaned. I gave the OK to do the work and a day or so later was told that the work was completed and I could pick up the vehicle. The charges on the bill was a few dollars shy of 2,000.00. I paid the bill and when I got into the car to start it, it would not start. It had the exact same problem. I was then told that the computer had not been set correctly and was given a loaner car to drive while that issue was being resolved.

I was curious and went on the internet to see if I could find if there were any problems with other Toyota vehicles that had the flex fuel tag as mine did. I found that many customers had experienced the exact same problem that I had experiences. It seemed that there was an issue that caused the computer to confuse what fuel was in the vehicle. I informed Auto Nation of this and it seemed that they were not interested. I was always told that Toyota was very customer oriented and that customer service was their highest priority. I contacted them and they seemed concerned about the situation. They knew about the computer issues on the flex fuel vehicles. However after a few weeks to review the situation, they informed me that they could not make Auto Nation make good on the 2,000.00 charge.

Even after all of this the car had to be worked on 5 or 6 more times in order to alleviate the starting problem. Auto Nation refused to admit that they had misrepresented what was actually wrong with my vehicle. Auto Nation is so large that even the manufacturers will not cross them. I certainly would never recommend that anyone ever purchase a vehicle, new or used, from Auto Nation. They are very dishonest and will do anything to make a buck. Even though the Sequoia has been a very good vehicle after all this was straightened out, I will never buy another Toyota product after the way Toyota refused to uphold their customer.

Those things needing replaced was not disclosed to me at the time of the purchase and I was unaware that I needed to bring someone to look at a car I am buying from a dealership. An extended warranty and gap insurance was added to my purchase and made to seem like it was included by the financing department but I found out from the bank that it was optional. I would not recommend this place for anyone to buy a car. I understand used cars are not perfect but I should have been made aware of these pre-existing problems with this suv.

Finally I got my car to crank up and drove to AutoNation and I do understand it was near closing time but Chris told me to bring my car back Friday (which is today) and I called and asked the day before if I was able to get a loaner car he said he would look into. Well that changed quick cause when I took my car back to AutoNation he flipped the conversation after I asked him again about the loaner, after telling him once again what's happening to my car.

Chris said to me "I spoke with the mechanic about your car and he said he didn't think they would keep my car overnight." They would check it out and give me a call when it's ready. I just need a loaner vehicle not the nice gentleman who always driving folks in AutoNation shuttle van to take folks back to work, home etc. I work long hard hours and AutoNation I promise you I maybe flipped upside down with this vehicle but the next vehicle I get it will not be from your car lot. My experience with your company is bad and I RATE YOUR COMPANY AS A SMALL DOT.

Not only did they not listen to my complaint as a dealership they ignored me. And the Lincoln financial company was without any compassion or remorse. Now I am near a repossession of a car, I have only $22,000 owed ON THE MKX and no money owed on a Ford edge. And I am losing all of the value of the Ford Edge at $32000. And all the money fees and down payment on the MKX that I paid and I have lost my credit score and my reputation. They scammed me. When I went back in the 20 day cancellation period the person Wendy had quit and no one wanted to deal with me. Manager said "this is not our problem. We have nothing to do with Lincoln Financial." What a scam.

The dealer and the Financial Company will Make estimate $121,000.00 on me. I am disabled and now I will be without a car, unable to purchase a car, and my credit ruined. If they do not resolve this soon and stop the repossession I will be the one in a desperate situation. I did offer $5,000.00 cash to stop the Lincoln Financial Company then even though but I wanted all the money for the second car put back on my lease for the MKX 2016. They refused to do anything at the Lincoln Financial and a person said they will not accept the money and they will not do business with me, so Lincoln will just repossess the car. On Christmas Eve they called all My Family and embarrassed me asking where the car was and they went to my friends houses. I am devastated. I need my car and I need this Fraud reported and My accounts straightened out. Please warn others!!!

May 10, 2016. Took jeep in for oil and filter change. I asked for all hoses to be replaced and flush cooling system. Really like that 12 month, 12,000 mile warranty. August 17, 2016. Took Jeep for oil and filter service, check engine light is on - $363.75. August 25, 2016. Took jeep back in for check engine light. August 31, 2016. Took jeep back in for check engine light. On September 1, 2016 Jeep was seen miles from the dealership. They said they were test driving. They never did call to say it was ready, On September 8,2016. I called, picked up the jeep. Light was still on.

November 28, 2016. Noticed water leaking under jeep. Had one of my Men look at it. He stated it was the hose clamp on the lower hose. He said it would take him about five minutes to fix it. I told him no I had it fixed at my Mopar dealership and they would cover it under warranty. He then said "they going to tell you that you need a new radiator." Made an Appointment for November 30, 2016. Two hours there, got a phone call. I need a new radiator - $730. I LOST IT. Really wish I didn't own these other five mopar's. Whoops now it's four. Nope now it's three. They sure make a great product. Wish they had some good dealers.

Additionally, they also quoted me at that time, almost 600 dollars to have the oil changed, tires rotated, and to have the spark plugs replaced. That's way ridiculous. The spark plugs can be purchased for @ 3.50 each, and the oil (@ 6 qts) for about 30. That's about 60 dollars roughly in parts/materials. So they were going to charge me about 500 dollars or more for two hours of labor. That's **. This is a facility that has never offered me a clean filter (checked my own filters and replaced them myself - they were FILTHY at 15,000 miles and their service manager told me they were clean and good to go... crazy **), and has burnt my carpeting, left tools in the engine compartment twice, and had managed to get grease all over the exterior of the truck, AND throughout the interior, especially on the seats.

I asked the new finance manager about my agreement with the former finance director, and she just shrugged her shoulders and said "oh well. Like you said, your bad for not getting it in writing." She never looked up at me, nor offered me some help with regards as to what it was that they "owed" me. I told her I was never coming back there, for services, or warranty work, or to purchase another vehicle. She just waved at me, like, get out of here **.

Obviously they don't care about return business, nor do they care about you as a person, or the vehicle you purchased from them. Only that you buy from them, and they'll tell you anything you want to hear just so you will. So take my advice and stay away from AutoNation, any one of their dealerships, but Toyota of Buena Park especially. I will NOT be buying anything from them EVER AGAIN.

They not only happily helped him lease a new Camry for 36 months, but they took his Chrysler Town and Country off his hands for $1,600, AND to top it off sold him a: Vehicle Protection plan for $530.00, Theft Protection plan for $329.00, Appearance Protection plan $799.00, Dent Protection plan $499.00, Tire & Wheel, Protection plan $349.00, Excess Wear & Tear Protection $830.00. Yes the honest, caring salesperson sold that vulnerable man $3,336.00 worth of "PROTECTION", and took his car and $3,250.00 down to boot! Wow! He no longer drives. Great job AutoNation!

On Wednesday when I picked the car up after speaking to the service rep and paying for the service a valet had my car waiting (with driver door open) so I could get in a drive away. When I got home and walked around the car to go into the house I noticed a large BLACK SCRATCH across the passenger side door. After dropping my bags off in the house I went back to the car and tried to wipe off the scratch but I was unable, it was deep into the car door. The next day when I went outside to the car I found a similar BLACK SCRATCH on the driver's side door, almost the exact color, size and direction.

I called the service rep and asked what could have happened to my car, those scratches were not there when I dropped the car off and the visual walk around performed by the service rep found nothing the day I dropped it off. My service adviser asked me to bring the car back in so he could look at it and "Take care of it" so I drove all the way back to the dealership to show him the damage. After he looked at the car his comment was "those scratches as weird". Not a comment he made on Monday when I dropped it off. He went to speak to his manager and after a few minutes they both came out with a complete different attitude. It was not their fault and would let me know what it would cost to repair. They took the car back into the shop for their repair folks to look at.

In the meantime I was standing in the service area where the service manager and another one of his employees were mocking me, saying "I guess we need to spend 20 minutes walking around a car before we take it". After hearing this I went outside to see what my service rep had to say about repairing the scratches. My rep said for $1,000 they could fix the scratches. After hearing that outrageous offer I decided to leave the dealership and find someplace else to repair the car but not until I confronted the service manager, letting him know I heard his disrespectful and mocking comments. After I left the dealership my service rep called me on my way home to apologize and then try to work something out. I refused his offer because I had no desire to return to that dealership to receive more second rate service.

I would suggest people stay away from this dealership and service department. My experience has not been good. When someone takes possession of your property they need to take responsibility for it or not take it in at all. If that means walking around the car for 20 minutes as the service manage and his employee mocked me about then that is what they should do. The people at AutoNation Mercedes Coconut Creek service department are disrespectful and rude to customers.

But it is printed on the bottom of my receipt that I wanted my tires dismounted and rotated for a proper rotation, plus they charged me $69.00 to rotate my tires which they supposedly rotated side to side. I have contacted Dodge customer service and was told that they have to back their dealership. AutoNation said that this is the way Dodge tells them to rotate the tires on the dually with the polished wheels.

Any tire shop will tell you they need to dismount them and remount and balance them. AutoNation had my truck for one week and a day and did not do what I ask them to but no way will they make it right. It is going to cost me to take my truck to a tire shop and get it done right. AutoNation IN Albany, Ga is a ripoff.

Finally, I was sent an email from the service manager who stated that one of the technicians who worked on radios had this to say: "He explained that this radio had software issues from the manufacturer of the radio. There was a software update done on these radios either at the dealerships or at the ports before releasing. It is possible with your car that the software did not completely go through. So when the battery voltage got low or was removed, then the battery was replaced which then causes all systems to reboot, that the software completed its download." If the software update was done on the radio either at the dealership or at the ports before releasing, I feel like AutoNation Volkswagen Mall of Georgia should have taken care of the problems, by either correcting the issue(s) or replacing the radio. They did nothing!

I had additional questions that I sent back via email and to this day, almost a month later, they have not been answered. I have not received a response to my questions. I have never experienced this level of extremely poor customer service, therefore, I am both shocked and disgusted that a business such as AutoNation would operate like this. It would have been better to be honest and say, “There is nothing else we can do for you. We don't know what the problem is nor do we know how to fix it.

Almost a month later, I have almost given up hope that AutoNation Volkswagen Mall of Georgia will do the right thing and replace the radio. Both the General Manager and the Service Department manager should have training in Customer Service. I will never purchase a vehicle from this dealership or any other AutoNation Dealership and I am currently seeking another Volkswagen facility to take my car in for scheduled maintenance/service. It definitely won't be anyone affiliated with the AutoNation Name.

After it was done I was informed the AN claims dep. informed Classic Chevrolet not under the umbrella to take this protection plan. I spoke with the claims dep. representative and said to take car to Audi Dealer in Plano Pkwy and they will work on my car. Went to this other Dealer from Glavine to Plano another 45 miles. When I was there I was told same thing not accepting this AU protection plan and only work with forging cars. I contacted CS again but that time I was so frustrated and I was about to cry. The representative give me 2 more places: BMW of Dallas, and Porsche of Plano. This people not know what they doing. I contacted this 2 places and again they do not work in domestic cars!!! CAN SOMEONE CONTACT ME AND GIVE SOME ADVICE WHAT I NEED TO DO TO PUT THIS PEOPLE IN A LEGAL ACTION??

3 months ago, we took our vehicle to Planet Ford, again fuel system problems. Their service manager, no longer with the company, advised us that there was water in the fuel system and there was a lot of rust and corrosion in the fuel tank. Our insurance company send a appraiser to the dealership and obtain a fuel sample. They discovered no water in the fuel. Their analysis found rust, corrosion, fuel filter particles, and no water. The dealership couldn't explain why the service manager, JC who's no longer with the company, concluded to water in the fuel system. Our insurance company won't pay for lack of workmanship from Gulf Freeway Ford. We are told to take our vehicle to Gulf Freeway Ford, since they were the ones who replaced or were supposed to replace $35,000 thousand dollars worth of work.

There should be no rust or corrosion if everything was replaced brand new. We have the analysis and paper trail to prove that they committed fraud and think they're getting away with it. We have called several times and spoke with Raymond, the service manager. He said he would communicate with Crystal at Planet Ford, and obtain a report on what the situation is. Speaking with Crystal at Planet Ford today 10/10/2016, she had not received a call, email or voicemail from anyone regarding our truck. We don't trust this dealership with our truck and can you blame us. How do you steal $35,000 thousand dollars from anyone? Our truck is still having issues with the fuel system. I wouldn't recommend taking your vehicle to this dealership.

When I bought the tire package it was explained to me at financing that if we had a bent or cracked rim it would be covered 100%. Now AutoNation is stating that is not how the contract reads. Well that is how it was explained to me and my wife when we purchased the vehicle and warranty etc. And of course the spare tire is a 17" so if we have an issue out of town we will be in a bind. The truck rides completely different now and vibrates and shakes. I am now concerned that the bent rim is not letting the tire seal properly even though it is "holding Air" you can look at the tire bead and it's not the same all the way around the tire. I would never purchase any warranty from AutoNation ever again. So I have a brand new truck and I can't drive it out of town for the fear of having a issue with my rim and tire and being stranded on the side of the road. Safety is obviously not AutoNation's #1 priority.

There was a lot of back and forth, and the salesman got another 2016 Maxima in to the dealership (in the wrong color, but we decided to look at it anyways) and we went to test drive and hopefully buy this Car #2. Everything seemed good about Car #2, but the back seatbelt didn't buckle. So they took it to maintenance to replace the back seat and when they pulled the seat out, they found a bunch of broken glass in the back and in the trunk. Car #2 had hail damage, presumably, that was undisclosed. They apologized and said they would get another car for us and that they would look it over thoroughly before we got it. We went back to the dealership to check out Car #3 which they had brought in from another AutoNation dealership. The salesman had apparently looked over it and the miles were accurate, there was no glass in the back seat, and things were supposed to be good.

I took a quick look at this Car #3 and there was clear hail damage on the roof of the car, the hood of the car, and the trunk of the car probably at least 5 noticeable dents and once I started looking harder, there were at least 15-20 dents all over Car #3 that were deemed to be irreparable. Again, undisclosed hail damage. Clearly the salesman either didn't look over Car #3 or he was incompetent to tell if a car was in selling shape. This was our 5th visit to the dealership and we left without a car AGAIN. The salesman and sales manager were apologetic and said they would have another car for us and that they would make it right. We went back later that week, our 6th time to the dealership, to look at Car #4. We finally walked out with this car, after haggling more over the prices.

I am extremely unhappy with the entire experience. I feel that the whole situation was completely dishonest as 3 out of 4 cars were inaccurately represented to us, and I hope that people read this review and take their business elsewhere so they don't end up with cars that have hidden issues that AutoNation Nissan hasn't disclosed. Our Salesman Charles ** and his Sales Manager Garrett ** were nice, but for them to try and sell us 3 flawed cars before finally getting one right is completely unacceptable.

Stopped at the dealership as directed and they came back saying that in order to fix my mirror It was going to cost me $1079. It's August 2nd, 2016 around 10:21 pm and the sales associated keeps texting me and emphasizing it's a used truck and there is nothing they can do to provide a better customer service. I will stay away from this dealership or you will find yourself in your biggest nightmare. I will never do business with this company again and I suggest you to think twice.

I took the battery and had it tested to find that it was a bad cell. The individual who tested the battery was amazed that the dealership would not replace the battery being that the car was new. I have been doing my research to find that the battery is under warranty and that the dealership should make it good. Yesterday evening when I was leaving my Grandmother's house my car would not crank. Not only would it not crank, it would not even do anything. I wouldn't have been able to have even gotten in the car had it not already been unlocked. The system has shut down.

I called roadside assistance (which comes with my warranty) to find that my car doesn't have enough miles on it to have the vehicle towed in and I would be required to pay an initial starting fee of $75 plus $5 per mile to take the vehicle 45 miles to Columbus. Needless to say it has ruined my 4th of July. I would never encourage anyone to shop at AutoNation Volkswagen of Columbus, GA or better yet encourage anyone to buy a Volkswagen. #volkswagen #autonationcolumbus #volkswagentrouble #columbus #autonation.

We saw lots of trucks online. But with a $2500 bad credit fee (don’t worry they add it to your loan) and 28% interest rate, most everything was cost prohibitive. The salesman I had went out of his way to find me something... I agreed to look at 2004 Dodge Dakota with157,000 miles. I was told I had to agree to purchase the vehicle before I saw it and had 4 days or 150 miles to return it if I didn’t like it. We agreed on a payment and I was off to the finance Manager.

This is where I met Mike. He offered me a Warranty and Gap Insurance. He offered me 6 more months on the loan for an extra $80.00 a month plus my payment. I asked him if it had unlimited mileage, he said it was good for 18 months and my truck qualified since it had less than 172,000 miles on it. I thought it would be worth the extra money ($3000.00) in case the A/C went out, only reason I bought the truck and the warranty. I signed all the papers and expected to get copies back and had 4 days to cancel so I just minimally looked at them while signed the stack of them. But he never gave me a copies..

I drove the truck the 12 miles home and got CHECK ENGINE LIGHT, plug went bad. I called them and met my next friend Ryan **. Ryan is as phony as a $3.00 bill. Spouts the company line before he even thinks. He told me to fix it myself and he would pay me back. He agreed to fix, why you ask ? They had forgotten to take it through smog. I told him the back wheels had some sort of problem and the CD had grunge album shoved it and wouldn’t come out. So I got the truck back about 10 days later. Asked him about the wheels, said there was no problem, they sold the safest vehicles, ran like an old Dodge truck he said.

Well I drove the truck to work the next day at 5 am in the dark, with El niño rain pouring down the truck would shake violently when I took my foot off the gas. When I looked at the rear wheel it was coming off and only had 2 studs remaining and both lug-nuts were almost off. Took 8 turns to get them back on. I called Mike again to see if I could get the warranty and get this fixed. Called all day - left at least 3 voice mails. Ryan fixed it after accusing me of having someone else work on it. They put new mags on it. Why you ask, because my rim was destroyed.

I finally got the truck in good shape but the tags had run out, I was hit and run on and the nice policeman told me that my registration never had even been submitted. Seems the title was lost. I finally got my paperwork with my new tag. My warranty was for 18,000 miles, 18 months, just the engine and transmission. I had asked for my paperwork for months. Got it 42 days after I signed it.

Fast forward to today 4 months later I 5000 miles left on a $3000.00 warranty that covers nothing. The A/C compressor went out, Ryan refuse to fix it, says he giving me a deal at $900.00. The other manager Tom ** is a bigger liar and creep than Ryan. I am to the hospital in the am for Heart Surgery and coming home in 114 degree heat with no A/C - Thanks to AutoNation Ford Scottsdale.

Now the sales person's manager calls me and aggressively tells me they need a decision on if I want to buy the car or not, and the price is back to the original price we were working with (which is $2000 higher). I told him "no I wasn't interested in buying a car from them", they stalled me out from a great deal and I wasn't going to award them with a purchase from their lot. He goes on to explain that a person selling this car at that price would take a $5000 loss and no one was in this business to lose money. So I asked if that was the case, why were they willing to take a $3000 loss, because the price difference was $2000.

Now he starts to stumble over his words and tells me they just wanted to sell the car because it had been on their lot a while (another lie). The car we were looking at they were going to have to trade a vehicle with another dealership to get so that was just a flat out lie.. I told him "have a good day." Now the General Manager emails me saying he wanted to help resolve the issues, I emailed him the entire spill of what happened and never heard back. Bottom line, they are not honest people, they made me feel as if I don't want a Chrysler now... Shopping for a Lexus...

It is now Saturday, I called at 11:15, had to leave a message and no call back yet. They did give me a loaner, however it had less than a quarter tank of gas. Sales may be fine but lack of communication and timeliness - it horrible. I spoke with a manager named Ronnie at 12:15 - he was not very concerned and told me a paint scratch can't be repaired in 1 day. He told me that Brad was with customers and that is why he hasn't returned my call. I proceeded to tell him that the truck has been there 2.5 days, and I should have gotten a call on the second day, or at least when they opened. Having a customer is no excuse when you were given more than a day to call back. The only response "he will give you a call." Seriously??? It is now after 2 pm, with no call back.

Now this is where it gets even worst. They found a vehicle, told her it will take a few days to come in and they never called her. She had to call them. She was only given 1 key. They lied and said the second key will be overnight to them. A week went by still no call. Another week went by showing went up there and the salesmen was standing outside smoking, talking and once again she asked the sales manager about her key. He told her he had to order the key and it will take a week to come in. 3 weeks total and still no key!!! She called and spoke with a young lady where the vehicle came from and she told her she personally sent both keys with that vehicle.

Well now it's gotten worse. She went back up there to speak with the Jackass who sold her the vehicle and surprisingly he got her name right and acted like he didn't know why she was coming up there. This time I think their Boss that over them was there and things got rolling but still NO KEY!!! It's been a month now and it's not a pretty situation cause my aunt called to speak with their General manager and again they're claiming he's in a meeting and another person will handle the situation. Any answers anybody to resolved this situation???

Called them and wanted their autonation warranty for free since I just saved them 2500 dollars on a new rear. They should have put in before the car was delivered. They said "that's good. It was covered" but wasnt going to do anything further. Car sat in my backyard from day 1 for 3 weeks. Ok so now rear is fixed and I take it for inspection and it fails pa inspection. Right from shock was leaking - a 675.00 item not counting install. Went back and forth with autonation. They sent me a ck for 450.00 as a courtesy. Now you tell me a car that gets a 125 point inspection has a blown rear and wont pass pa inspection and I get 450.00 back... just great. This is a very bad dealership. They sell uninspectable cars and do nothing to take care of the customer. STAY AWAY FROM THIS DEALERSHIP.

The irony is that we took it to our Toyota dealership that night and they fixed it within ten seconds. Apparently when you do certain work on a Toyota you have to reset the power windows!! Amazing service from Toyota... none from AutoNation. I have children and we drive across the Buckman Bridge. Imagine if we needed to get them out of the car quickly and the only access was the windows and they won't go down because AutoNation refused to even look and see if they might have done something wrong. Just because they didn't touch a certain part of the vehicle, doesn't mean that what they did didn't affect the windows. Amazing how an auto repair shop wouldn't know this and that they wouldn't put two and two together that if the windows were working when we dropped it off and they weren't when we picked it up. Terrible customer service to not even try to work with a customer and to be rude.

I offered them the chance to make good as a "professional", "trustworthy", ethical dealership, they told me they didn't have to. Said AutoNation has been in business for 20 years and I wasn't the first to complain. I even handed him a copy of a short write up of Florida's Uniform Deceptive Trade Practices Act pertaining to false advertising; he shrugged his shoulders and pushed the paper back to me. Told me they were not going to honor the advertised price, didn't matter what I did. But he did add in that if the discrepancy was a matter of a couple of hundred dollars, they would honor that price, but not thousands of dollars. Kept telling me it was a mistake.

I said "Yeah, your 20 year business company doesn't make $3000 mistakes, maybe a deliberate mistake." I didn't buy the car but I still have printouts, pictures, transcripts, numbers, etc that will incriminate their guilt all the way. Maybe I will find the right entity to complain LOUD enough to humble this dealership into fair and ethical consumer practices. Jacksonville, Florida Autonation Ford dealership. If they read this they will know who I am but I'm sure they don't care.

This dealership also gives you a paper that you will mediate with them and not hire an attorney if problems come up. Do not ever sign this document. For now this car will not pass the Colorado State Emissions and it is against the law to sell a car that will not pass emissions. I have since went with 2 other family members to purchase cars and both the dealerships we worked with sold certified used vehicles and they have not had any issues.

I told him my husband attempt to purchase a vehicle a few days before and did not qualify. My husband, Samuel ** has 0 credit. That was the reason I inquired about the leasing procedure. I wanted to look at a used car, a 2015 Challenger. He asked why settle for a used car when I could get a new car. I said "okay". I am thinking this is God moving on my behalf.

** told me the only way I could get approved was for my husband to co-sign for me. My question at this time was, "how is it possible for Samuel to co-sign for me with 0 credit, and I couldn't co-sign for him with credit?" He said unless I had another person that could co-sign for me, go with that. He asked if I could put at least $800.00 down. I told him I could put down a thousand that day. WE went out and test drove two chargers. I chose the red one. I stayed almost all day. I was pressing for time to get to work. I told him I would come back another day, because I needed my job. He asked me to go and get dressed for work and bring the $1000.00 back and the finance manager would be ready to go over the paperwork and I would be able to sign. He had called over the phone and took some of my husband's information. My husband got off his job and walked three miles trying to get there to sign the contract.

He requested for additional information from my husband. We both have signed contracts with me being approved. ** called and requested for more information. ** called me three days later and said my husband needed to bring his 2014 W2. I asked him if I should bring the car back. He said "no". I told him I thought everything was finalized. When he got there the finance manager and another manager said everything was fine, Sam left. January 8th 2016. I received a letter from Mr. ** asking if I was enjoying the car, etc. I'm thinking everything is fine. The following week my husband took the car to the dealership because 3000 miles was on the car. Mr. ** said with a new car, it's 6000 miles recommended before an oil change. A couple days later Mr. ** called and said they needed to see a copy of Sam's tax return. Well he hadn't filed. He filed both years this time.

I called the dealership three days back to back and could not get Mr. **. I spoke with the finance manager (Tyrone). I was told at that time I needed another co-signer. The next day I called ** to let him know my son was willing to sign. I suggested to take the car back. ** said no, they would work something out. My oldest son agreed to co-sign. He took his information over the phone. I didn't hear anything from him for two days. I called to the dealership to see if everything was okay because it was a matter of days before the first payment was due and the tag. ** requested more information from my son.

On 01-19-16 I took the info to them. The manager tell ** the bank would not accept it. My mother gave her info, it was not accepted. ** asked me if there was anybody else? He told me his manager said I would have to leave the car, and I needed to get my belongings. I asked, "What about the $1000.00" and he said because of the miles, I couldn't. That was the reason I told Mr. ** I would bring the car back. I had that car 1 month and 11 days. I had a double a payment ready to make it. I kept going in and calling trying to make sure I did everything I could to do right.

I need to know what can be done to get a vehicle either by purchase or lease please? I am not trying to make a scene or cause problems, but I have rights as a customer. My number is **. I can be reached day and night. I contacted the Corporate office and gave my story. This is the true. I am so hurt about this. Nothing has been done. I was told by the General Manager, if I get another co-signer, he would give me credit for the $1000.00. Thanks for your consideration in this matter. This happened at the Albany Dealership. If possible I'm willing to add 4000.00 as a down payment.

Needless to say it has been a week and no calls! So I decided to go to the corporate office. After an hour on the phone of trying to find a human I finally selected the Directory for extensions. It prompted me to say who I wanted. I tried the CEO, CFO and COO and of course the recording said the names were not Recognized. The CEO's name is Michael Jackson! Everyone recognizes that name except the AutoNation directory apparently. I finally found a customer service voicemail and still nothing!!! Absolutely ridiculous! I would love to find out how to get my money back and give them this car back! I want to get a car from someone that has good customer service!

On January 14th I brought my car in to have the oil changed. I was informed that I had to change the tires immediately because the tread on the tires were nearly non-existent. I had only put 2000 miles on the car since I purchased it 4 months prior and the tires were already trashed. This is unacceptable since I was told everything checked out perfectly fine on the car upon purchase.

When I called the dealership about the issue, I was told by a supervisor that I should have noticed the condition of the tires when I purchased the car. The new tires would cost me another $1000 on top of what I had just paid for the car. The reason I bought the car from a dealership was because I wanted to make sure everything was checked out and in good condition. I should have been told about the condition of the tires when I purchased the car. AutoNation Chrysler Jeep did not even try to help me out with the problem I was having. I am extremely dissatisfied with the dealership and how their company conducts business.

Then I took off the wheels to inspect the brakes. They indicated that the brakes had 4mm lining on the front and 2-3mm of lining on the rear. All of the brakes still had plenty of show left on the wear indicators and they all measured between 4 and 5mm. I got a new pair of brake pads and measured the thickness of the unused lining. It is 9mm. So, they are trying to replace brakes that have nearly half their life left in them. From the number of bad reviews around the country, AUTONATION SEEMS TO HAVE A STANDARD POLICY OF RIPPING OFF CUSTOMERS. I WOULD STAY AWAY!

The temperature gauge was sticking at the extreme high range which did happen at the time of the test drive, I was told to put it on the list and it would be taken care of with everything else. Dealer Mechanic Inspection: 12-02-2015, reported that they replace the Temperature Sensor and Gauge dropped to 1/2 scale on gauge. Temperature gauge was still sticking during and after taking the vehicle home, I was assured by dealer all repairs on my list would be made, during the return of vehicle on the scheduled appointment. 1 day later, gauge is still doing the same thing. "NOT REPAIRED" - "Probable Electrical Short in System".

According to Mechanic's inspection report last 12-2-2015, spark plugs- $ 344.68, 2.0 HRS; steering gear- $ 466.50, 3.0 HRS; right rear door lock actuator- $ 306.17, 1.0 HRS; lower control arms (2)- $ 965.10, 2.0 HRS; alignment- $ 99.95, 1.4 HRS; balance 4 tires- $ 59.95, 1.0 HRS. I paid 106.00 for the repairs, we were told this is a deductible for the repairs now. They are going to refund that amount, since the dealer reported these issues as pre-existing, the repairs are declined. Mechanic Performed a GM Multi-Point Inspection - Why was is not done on each and every car going to be sold prior to releasing the vehicle for sale? We were not informed of any pre-existing conditions.

GM needs to take a closer look at the practices of their Dealerships. Current practices are deceptive to the buyer and ultimately leaves them hold the brunt of expenses which should not exist when buying from a reputable Chevrolet Dealer. Increasing Repeat Customer's does not seem to be any part of GM's growth plan. This is my first car purchased through a GM Dealer with the goal of paying it off and trading in for a New Chevy Truck. My first GM Dealer Experience has been ruined and as a result I will not be returning to a NEW GM VEHICLE, as I feel very frustrated and cheated with the lies told and promises made your dealer. Deceptive Practices. I sincerely hope someone with the authority reads this to make the necessary changes for the betterment of the company GM.

A criminal used it without permission from the dealership and I feel like I should get an extension on my warranty due to that. I also heard on the radio this morning that they don't sell cars with recalls but that is a lie! I was sold one with a recall! Even though it is a small recall, it's still a recall!!! False advertisement!! DONT USE AUTO NATION! THEY JUST WANT YOUR MONEY!!

After 1.5 hours my advisor approached me in the customer waiting area and stated that they were "really backed up" and it would take another 2 hours or so. I reminded him that I had been waiting 1.5 hours and he offered me a ride home. He also told me that they hadn't even taken the car in the garage yet! I told him that was unacceptable because I had many other things to do that day and if they could provide me a loaner car. He replied that a loaner was not possible and insisted they take me home. I reminded him that scenario was not acceptable because I had things to do. At this point I asked for my car. While waiting a good 10 minutes for my car to be brought to me, the Service Manager, David, approached me. David asked if I could reschedule for the next day which I could not, he also began telling me something about the recall and how it takes 11 hours to complete.

I should have listened more attentively but I was upset. Clearly I was lied to by the service advisor. I then told David that I have bought 2 Corvettes from this dealership and have been a loyal service customer since 2007, a fact that he should already know but I thought I would remind him. I should have been informed of the wait ahead of time or at least been given a loaner. I also don't appreciate the lie. There are other Chevy dealers in Orlando so I will take my business elsewhere but I feel GM should be aware of this issue.

So now I'm in the market for a brand new car and last night the appraised value on my Focus came in at $9,000, of course because of the clutch/trans issues. So now I get taken to the cleaners on both ends. Thanks guys, much appreciated. And to make matters worse, I don't want to take it in for yet a 4th visit to the shop there because the level of customer service, communication and quality of work (AKA: honesty) is mediocre at best. I've contacted management at AutoNation Ford - Ft Lauderdale several times and no one cares, not one bit! I even contact Ford Corporate and likewise, they feed me some crap about the yada yada yada, no one cares. I want to buy American so badly, I really do!!! I want to support our workers more than you know, but it's experiences like this that drive a patriotic consumer back to buying foreign cars.

I understand cars have problems, but what bothers me most is that AutoNation Ford - Ft Lauderdale certified the car knowing very well of the problems it had, and that many Focuses have on a national level. Yet to this day they stand by their decision to certify this vehicle and refuse to own any responsibility for the poor business practices they engage in. So now I'm spending the next 2 hours scouring the internet in order to share my experience on as many websites as possible. If I'm stuck driving this crappy car and simultaneously being forced to take a $5000 loss on it, then let this dealer feel a financial hurt on their end for the actions they took and for their unwillingness to own it.

BE AWARE. Just because they deem the car worthy of being a "Certified Pre-Owned" means nothing, other than it passed some hokey multi-point inspection. And when they do get called out for shady business practices, they'll feed you a bunch of hokey and placate you with how they "understand your frustration," but at the end of the day they will do nothing to make it right.

I have spoken to Mercedes Benz Of North America, & Auto nation and none seem willing to help me with this matter. I just get the runaround at this point I am hoping someone can help me legally, I have all the documentation to support my claim. Odometer disclosure signed by MB Carfax with the two purchases showing the same mileage, service records of the vehicle being serviced prior to me purchasing it with more miles than what I purchased it with.

Well, I knew that didn't sound right, so the next day I looked online and found exactly what I was looking for at the AutoNation Ford in Burleson. I didn't want to abandon the deal that I had going because we had already worked out some numbers on a trade in and so forth. The next day, my original sales guy #1, called and said he would go pick up the truck and bring it by for me to look at. He brought it by the house for a test drive (this was nice), and I decided that I wanted to buy this truck instead of the first one.

So, we set an appointment for the next evening. I told him that I wanted a bedliner for sure, and asked if they could throw that into this deal because they were going to do so for the other deal. He said it would be no problem. The next evening I texted sales guy #1 and asked if the truck was ready to go. He said that it was so I headed in to sign the deal. However, just before I left the house, he texted that something came up and he couldn't be there, so I would have to deal with sales guy #2 again. I was not thrilled but thought that I was only going to sign the papers and that sales guy #2 would not be a problem (I hoped). However, when I got there, the bedliner was not in the truck. I told him I was not going to sign for the truck without the bedliner, and that this was a waste of time.

I inquired about the nitrogen that was also to be placed in the tires, and was told that it had been done. Now here comes the sales manager, and he tells me they will drop the bedliner in the truck tomorrow, and send me home with a loaner truck that night. He said they would bring the new truck by the house the next day. SO, I signed the papers on the truck, and got into the loaner vehicle. Sales guy #2 told me that Sales Guy #1 would bring the truck to me in the morning and go over the truck functions with me.

I take the truck to the AutoNation in Burleson and ask if they have someone to show me how the truck works. The sales manager comes out and he is appalled that no one has shown me one thing about this truck. He sends out a sales guy who spends about 15-20 minutes with me and goes over the truck. He was very pleasant. I find out through talking with these people that my tires do not have nitrogen in them as promised.

I texted my sales guy #1 and tell him this. The next evening he stops by the house and picks up the truck, takes it back to the Auto Nation in Ft. Worth and puts the nitrogen in the tires, fills it up with gas and brings it back. Ok, so all the problems have been solved except for one. Where is my proof of inspection certificate??? No one can tell me. I talked to the sales guy numerous times by phone and text, I talked to two different sales managers at the Ft. Worth location. Not one of them ever called me back, even though on the phone and through text messages I was told, "we are working on it;" "I will call you back shortly," etc.

So finally, after a week of getting the runaround, I go back to the AutoNation Ford in Burleson. I tell them my story and they send me to service. The service guy pulls up the state website, and is able to print off the inspection certificate straight off of the website. He handed it to me and I left. I still have never received a return phone call or text from the Ft. Worth store about the certificate. I also found out that if you take your car in for warranty service, they do not have loaner cars. I would never recommend AutoNation when purchasing a vehicle. I had one hassle after another and it was not an easy buying experience. This was the most difficult car purchase I have ever had.

Long story short, if they were just upfront with me a week ago I could have moved on and bought a vehicle somewhere else rather than to be jerked around for 7 days. It was going to be a cash deal with no finance and no trade. Sounds like it should be easy and a simple yes or no on any offer or a negotiation shouldn`t take more than ten minutes. I hope that you reconsider calling this dealership and dealing with a shady staff. These are the kind of people that give car salesmen a bad reputation and there is no need to jerk people around like this. Please take my advice and save yourself a piece of mind and a big headache.

After purchasing the vehicle, my wife and three children drove home that night. Before making it home, we began to hear an unusual humming noise coming from underneath the vehicle. While taking our children to school in the vehicle the following morning, the noise became increasingly louder and more persistent. A visual inspection underneath the vehicle revealed oil/grease underneath the frame that appeared to be leaking from the transmission and axle. We returned the vehicle immediately upon discovering this major issue. We selected another vehicle and spent several more hours at the dealership while all of the documentation was cancelled on the first vehicle and written on the second one.

After completing the documentation process, my wife and I entered the vehicle and attempted to drive home. The vehicle pulled to one side while driving (later determined to be wheel alignment) and prior to making it less than halfway home, two dash warning lights came on. One was the "service engine soon" light and the other was related to the tire pressure. We immediately brought this second purchased vehicle back to AutoNation as we did with the first one. The salesman had a service technician looked at it while we waited. Using a computer diagnostic tool, the service tech advised that one of the four catalytic converters was bad (this vehicle was a Nissan Pathfinder and has 4 catalytic converters).

It should be noted our state law requires that vehicles sold must be able to pass state emissions requirements; the catalytic converter is a major emissions component. I was assured the defective catalytic converter would be replaced, the tire pressure issue would be resolved, and the wheel alignment would be corrected. I was provided a loaner car and was told the issues would be addressed within a couple days. I lost a day of work as a result of this second major inconvenience on that day. After waiting an entire week, on 09/25/2015, I received a text message from the salesman stating they "ordered the catalytic converter" and to "enjoy the Charger" loaner vehicle. After receiving his first text message, another week passed, and on 10/01/2015, I received a second text from him as well as a phone call from the service adviser, stating the issues with Nissan had been resolved and I could pick it up.

After completing a long night shift at work and getting home the following morning, my wife and I went to pick up the vehicle, expecting the work was completed as promised. Upon receiving the keys and service papers, I discovered the alignment was not done as promised. The service adviser stated it was their oversight and once again assured me they would take care of it while I waited there. After waiting approximately 5 long hours, I was assured all of the problems were addressed and for the first time, I could finally enjoy the vehicle I purchased nearly 2 weeks earlier. My wife and I once again entered the vehicle and within 5 minutes of exiting AutoNation, the tire pressure dash warning light came on again!!!

Once again, we immediately returned the vehicle and I expressed my frustrations to both the salesman as well as his manager. During this time, I also learned the reason it took so long for the catalytic converter repair was because they initially ordered and installed the wrong one, then they removed the wrong one and installed the correct one!! I advised them I wanted my money back! I was told they would not do that. The following day I called the sales manager and inquired about the vehicle. He stated they replaced sensors in the wheels, fixed the problems, and he once again assured me there would be no more issues. My wife and I went back to the dealership to pick up the vehicle.

We exited the parking lot, and entered onto the main road. I attempted to adjust my seat and the button became stuck in the forward position, thus pushing my legs too close to the dash. I was not able to get the seat to reverse because the reverse position of the seat button was not responsive. I was highly agitated due to the safety factor involved with my legs being forced towards the dash while attempting to drive on the main roadway!! To compound matters, as I was struggling with the seat issue, I noticed the "service engine soon" light come on again!! Once again, as I did multiple times before, I immediately returned the vehicle within minutes of driving it.

Upon returning it, the manager, was made aware again and he told the salesman, "This is stupid, we are giving them their money back." He assured my wife and I we would receive our money back the following week when his own boss returned, this was Friday 10/02/2015. Strangely, on Tuesday, 10/06/2015, at the unusually late hour of 11:20 PM, I received a text message from the salesman, requesting I call him. I thought this message was very unprofessional and I could not return his call, nor did I find it appropriate at that time. The following day, I received a call from the sales manager, stating "I got news about the Nissan." I found this odd, because he previously told me my money would be returned.

Upon speaking with him, he told me the deal would not be cancelled as he promised. Then as always, he assured me the Nissan was repaired and there would be no worries. He said his boss, who is the general manager, made the decision. I then asked to speak with the general manager. The general manager called me back the next day and he denied my request to cancel the deal. Like his subordinates, he assured me everything was going to be worry free after this. At this point, he advised me he would have the Nissan delivered to my home. Upon its delivery, I advised the employee driver, I wanted to test drive the vehicle myself, prior to accepting it, and I asked him to ride along in case something went wrong. Within ½ mile, the "service engine soon" dash warning light came on.

At this time, I took the vehicle to a local major name auto parts store where they provide free computer diagnostics. I asked them to place their computer on vehicle and let me know what's wrong with it. They advised me of multiple problems, including a major air intake manifold leak. To compound problems further, I noticed, there were no running boards on the vehicle, even though it was one of the listed items when it was sold to me (false advertising). I called the general manager, advised him about the missing running boards, the major problems brought to light after the computer diagnostic test, and told him I would not accept the vehicle in that condition.

I provided the employee driver a copy of the test results from the diagnostic test and asked him to give it to the general manager. I told the general manager I had been patient long enough and they failed to deliver my vehicle after 3 long weeks. I advised him, they did not honor their own 3-day money back guarantee, because I never had the vehicle for 3 hours, much less 3 days to "trial" it. Further, under state law, they failed to meet the 15 day/500 mile warranty law, because they were not able to resolve the mechanical or emissions problems within the number of allowed attempts.

The general manager became very unprofessional and initially refused to unwind the deal. He repeatedly refused to provide his boss's name. He then stated "You can come pick up your Nissan, deal with its load of problems yourself, and be charged for the loaner vehicle." I told him **!" and advised him I would find out his boss's name by means of their corporate office, the Better Business Bureau, TV news' 3 On Your Side, and whatever other legal methods were available to me. I then hung up ready to pursue full civil litigation action against AutoNation.

Approximately 5 minutes later, he called me back and told me he would unwind the deal. The deal was ultimately unwound and they returned my trade-in vehicle. I realize it is exhausting to read this review, but it was more exhausting to write it and actually live through this horrible nightmare!! I have only taken the time to write this in hope that I can protect others from this type of treatment.

5-20-2015: My 2006 Mini Cooper was rear-ended resulting in a cracked bumper. The other party admitted their fault and was willing to pay for the entire cost of the repair. I call Mini of Stevens Creek thinking that the dealer would know best. BIG MISTAKE. Mini dealership is affiliated with AutoNation, which does all of its body repair work. AutoNation quoted $2,195.49 for fixing this cracked bumper. The other party's insurance company (USAA) agreed to pay for it. A few weeks into it, they wanted an additional "supplemental" amount of $1,477.19 bringing the total repair cost of $3,672.68 for a cracked bumper.

Here's come the Incompetency. The guy whom they assigned to me, JUAN **, kept on sending the additional statement of work to USAA to the wrong place for many weeks. Not until I got involved and made sure he sent it to the right place. Needless to say, this delayed the repair for about 1+ month. I had to be on the phone babysitting him every 4, 5 days just to make sure he did the right things.

7-24-2015: I went to pick up my car 2 months later. I encountered 2 more problems. PROBLEM #1: I am now stuck with a rental car bill of $407.04 with Enterprise car rental. USAA said they are only obligated to pay for the car rental until 7-01-2015. USAA said the delay was due to AutoNation for their delay in sending USAA the paperwork. USAA said they would need something called a TIMELINE from AutoNation for them to review and possibly reimburse me for it.

Since 7-24-2015 until today 9-05-2015, I couldn't even simply get Juan or anyone in AutoNation to send USAA that Timeline paper. Every time, when I managed to get Juan on the phone, he would give me one excuse or another. He would say he did send it. And then I would call USAA and found out that he had never contacted them since June. Another time he would tell me USAA wanted something else. I even tried calling AutoNation Collision Center's general manager, MICAH **. I left him 4 messages in the last 2 months. He never once returned my calls.

PROBLEM #2: When I came to pick up my car on 7-24-2015. A reflector light on the bumper was missing. When I pointed it out to Juan, he said, that is where the trailer hitch goes. A trailer hitch on a Mini Cooper? This shows the level of unfamiliarity AutoNation has on Mini cars, the ONLY cars that they were supposed to be the expert in. Isn't AutoNation supposed to represent Mini? On that day, when I walked him to many similar cars in the lots pointing out exactly what that part was, he said, ok, he will order that part for me. For the next 2 months, of course, he never ordered the part. I had made many phone calls to him checking up on the status of that part. Each time, he would say he had ordered it and it's on its way. 9-15-2015: I spoke to Juan on the phone and again I asked him about this small bumper light part. He said he still didn't know what part is and it is not in his system.

So in short, after 4.5 months, I got a very poorly repaired car (the car tends to rattle at low speed), a repair with missing part (reflector light on bumper), a $407 taken out of my own credit card for car rental fee, and a lot of lying and downright fraudulent business practice from AutoNation. I even pleaded with Mini Stevens Creek to get involved. But they also pointed to AutoNation Collision center and took no responsibility to this matter. Now that I had more time to more online research about AutoNation and its collision centers around the country. A clear pattern emerges. From Yelp, you will see 2 predominate type of reviews. 5-star and 1-star reviews. The 1-star reviews are very lengthy and descriptive. The 5-star reviews are the vague, fake ones that bad businesses typically put in to counter their 1-star reviews.

So if you don't want to pay EXORBITANT prices for INCOMPLETE, low quality work, and zero corporate accountability, and zero customer support, use AutoNation Collision centers. I will fight this until the very end to expose them of their fraudulent business practices. I will keep you guys posted on my progress here on yelp and every other forums I can find. Thank you for reading my review.

I contacted the dealership where we purchased it and talked to the supervisor and was told “Don't worry. You won't walk there alone. We will see what we can do.” I explained that we were also told from the dealership in Kansas that there's a possibility that someone could of put a thicker oil in it to mask the problem. We just had the oil changed 2 weeks prior to us leaving. I explained that also to the AutoNation here in Lakewood where we bought it.

I kept being told by this company that they would work something out with us because we haven't had it long! Long story end result their GM said it's all on us - 7500.00 dollars to replace an engine that you would of expected to go out on. I was so disappointed to see that they took the money and promise to walk with us to fix the problem and now we’re paying 420.00 on a vehicle that we can’t drive. I will never encourage anyone to ever buy a vehicle from this company. It should of been inspected before it was sold to us and not after they sold it. Very bad customer service and general manager support.

Well Mark where to start. First off I guess I would like to express how terrible my experience with your dealership was. In the 20 plus years I have purchased vehicles your dealership was by far the worst. I really do hope that I was the exception and that you do not treat other customers the way I was treated otherwise I am not sure how you are still in business. I guess I will start from the beginning and tell you what happened whether you care or not here is my experience.

First off I called to inquire about the used F-150 and drove up from Colorado Springs to look at the vehicle. I was initially speaking with Melissa and she was the one who showed me the vehicle when I got there. My experience with her was pleasant to start. I went to check out two more trucks in the area and decided to go with the F-150 on your lot. Upon my return I dealt with Jason and that experience was fine as well. We did the paperwork on the truck and agreed that the truck would be sent to the body shop to fix the damage as part of the deal. I was never promised a date the work would be completed but was assured that it would be finished the following week hopefully by mid week. I had not heard anything by the following Wednesday except some auto generated email from Jason seeing how I was enjoying my new truck.

I called to see what the status was on the truck and spoke with Melissa. It took her a couple hours to get back to me and when she did I could tell in the hesitation in her voice that there was a problem. She was honest though and told me the truth that Jason had gone on vacation and left the keys in his desk. I respect the fact that she told me the truth but she did say she would see this through till the end and that was the last I heard from her. So as far as keeping her word she fits in with the rest of the folks at your dealership that never come through on what they say. The one thing that I did say to Melissa was that "I hope that your sales manager finds a creative way to make it up to me." She asked what I liked most and I said saving money and she offered a full tank of gas as it does not come with a used vehicle and I responded that "I hope you would do a little better than that."

At that time in my mind if you would have given me some oil changes or a gas card I would have been fine but it was little insulting to offer a full tank of gas. I did end up buying a car from Carmax and they fill up the tank on all sales. Maybe you could learn something from them. The next day I get a call from someone at your dealership. I cannot remember the name as the reception was bad and I did eventually drop the call but from what I could hear in the conversation was that the truck was going into the shop and it would be ready the following week and that he had hoped that I was not inconvenienced by the situation. REALLY? I thought that maybe an apology was in order and that we, meaning you were going to do everything that you could to resolve the matter as soon as possible. That's what I was hoping to hear. You had many chances to make things right and never did.

I called again the following week to check on the vehicle as once again no one was touching base with me or keeping me in the loop so I called and spoke with the service manager and asked for the contact info for the shop that it was located so I could check on the vehicle myself because at this point I most certainly did not feel like you gave a ** about me. He said he would get back to me. Did not hear from him either. For me that was the last straw.

Going on almost two weeks and no car and no contact. I also requested that someone send me an email for confirmation that the deal was cancelled from two different people and still nothing. I will never buy a car from you folks ever and I will never speak highly of your dealership. I most certainly do not expect any response from you or anyone else because that would mean you actually care and I am sure the initial email I received from you was an auto generated one in the first place.

The Service Department Director was not helpful and rude. She pointed out that because my profession did not deal with cars that I would not know. I spoke to the General Manager and he told me that there is nothing wrong with my car and that it is normal for Acura and Honda vehicles to burn up to 1 to 2 quarts in under 1,000 miles. I was sold a lemon and AutoNation Acura refuses to take responsibility despite the warranty. Acura recently sent out a bulletin that a select number of vehicles (including my car) were identified as possibly having oil consumption problems. According to AutoNation Acura Service Department there is "No indication to suggest that my vehicle is experiencing oil consumption problems." This place is disappointing considering when the vehicle was sold to me the representatives were initially helpful. Now they refuse to take responsibility and hold themselves accountable.

This vehicle is worth no more than $500 plus we don't know the real story behind the branding of the title. I am now stuck paying thousands of dollars and finance charges on a vehicle that is not worth the money and cannot insure. I wonder what Nissan Motor Acceptance CO (finance company) would say when they find out they financed a vehicle with a branded title and only worth $500. AutoNation Brandon: We have spoken to the General Manager: Kevin ** numerous times but he doesn't seem to be compassionate about this case. Although he had offered to place us on another vehicle, he is coming up with deals that will ultimately end up costing me and my family more money than what we are already spending. Seems as he is more interested in making more money than helping us. Additionally, he told me about this special deal he had for us when in fact it was not.

He gave me a price for a vehicle that we later found out was even cheaper on the Internet sales department. When we told Mr. ** about it, he said he could not honor that price. Furthermore, on his proposal, he was charging us $2,000 for repairs that were not even done as confirmed by talking with Ramon at the service department. In fact, the vehicle wasn't even touched the whole time the vehicle is been at the dealer. Yet, Mr. ** had texted me stating that the vehicle was now drivable. I feel very deceived by this dealership and their management. I feel AutoNation made a big mistake in selling us this vehicle with a branded title which could never be fixed. I cannot insure or sell for what is worth. I feel that this is a breach of contract and that AutoNation Nissan Brandon needs to be accountable for their mistake and undo the whole deal, take the car back, pay me what I have already paid, and pay the bank the balance owed now.

I did not receive the deal I paid for. Apply the "Reasonable Man Theory" to this case. Nothing is happening because Mr. ** continues to avoid us and never had been ready to sit with us and talk face to face to find a resolution. Yesterday, he sent Laura and one of the sales managers to talk to us but they said Mr. ** made the deal and we do not want to change that. Mr. ** was getting a haircut. Apparently the haircut was more important. BEWARE of this dealer and their management.

Their customer service is of the lowest quality and you should not put your hard earned money to a business that doesn't care about their customer after they have made the sale. Our satisfaction should be their number one concern. To sum it up, this dealer has ZERO accountability and integrity. Seems as they are more focused in getting your money and good reviews at all costs by getting good reviews through good customer service. Hopefully Nissan USA will handle this case appropriately.

I called the Dealer told the salesman, who BTW was a great salesman, very helpful, until I found out the floor mats that were supposed to be in the car when it was shipped, were not! They supposedly were shipped overnight last saturday. Still are not there a week later. So as it stands right now my daughter has a new car to her in her yard that she can admire from a far, Bc she can't register without a title which btw I paid for. They also told me it would take a week to get it, that the paperwork had to go to Tallahassee the state capital. I paid cash for this car a 2012 toyota prius. Now if someone would only do their job and get me the title that they said would take a week to do I would give this dealership no decent rating for the way they told me lies at 3 different times.

I took my truck to Pembroke Pine to get service and did explain a service manager about how I was treated and wanted nothing else to do with West Dade Miami. I spoke with the GM by phone and email him and the person who sold me the truck, but no reply was made - I have all my emails. I even tried contacting the Headquarters in Fort Lauderdale and they gave me the run around.

When my 36,000.00 came up I was email and by mail sent letters to purchase more coverage. I then called Pembroke Pine and spoke with a manager that handle warranty and explain my situation and gave him my purchase agreement account number so he could review it and he told me he would look it over and get back to me and I never heard back from him. I just want them to honor what I purchase with the agreement I sign with them and if I have to go to court then so be it.

This of course is not consistent with what my contract says. Since it said I could cancel at any time... Why would I need to wait for the payoff letter? Just to make things easier, I waited a month for that letter and went back to the dealer. I waited 45 minutes after being assured that the finance guy had been told I was waiting and would help me after he was done in 15 min or so with his customer. So I sat patiently waiting in front of their customer window while 20 of their people must have looked at me while walking around doing other things. Finally after realizing that I was going to be late picking up my child from the babysitter I went to the window and was told that they were apologetic and so and so would help me... (They forgot about me).

After another 10 minutes he comes over to me, has me sign a paper and makes copies of my papers. I was told would take 4-6 weeks. After 6 weeks and nothing. I made a phone call and explained the situation. Apparently no one knew what the status was and had to contact someone in another dept. I waited another 2 days... No phone call. I called and left message... No return call... Then my husband went to the dealership and spoke to someone in finance who said to call and talk to **. So I did and was told by a receptionist that ** didn't even work in finance. Then spoke to **, my finance manager. I found out later after looking at the original paperwork... And he basically brushed off the whole situation and told me that I just needed to give him the paperwork again. So... Husband delivered the papers again and I called and talked to ** again and was told that papers were submitted and everything was in process.

2 days later I receive a call from ** and am told that he received an email from the refund dept and that they mailed the check to the wrong address and that it was being expedited and I should have it in a week or so. 2 weeks later I still had no check. I called again and no one would take the call.... I called back later same day and again no one took call so I left message for **. Called again the next day and spoke to ** who passed me to **’s voicemail where I left message and still no return call. Called again the next day and asked for **. Tired of the runaround. I decided ** should be responsible for this. He didn't take the call so I left message and again, no return call. It has now been 3 weeks on top of the original 6 and still no check. So I decided to call Mopar myself. SHOCKER..... Mopar says they NEVER received a cancellation request for my warranty!!!!!!

Now I am very worried as it seems nothing even got started, ** lied, and I am now paying interest on the 1,950 since I couldn't pay it to the new loan with my refund. What is wrong with these people? How hard is it to answer a phone call, call Mopar, fax the papers, and verify they got them and everything is in process? And now the runaround and disrespect... Like if they ignore me I'll forget about my 1,950 dollars? I don't think so. The WORST customer service I have ever gotten and I would definitely NOT buy anything from them ever again. I guess my only remaining options are legal action and channel 3.

And so the dance began... slowly and painfully the add on's were eliminated amongst many insulting and degrading comments from the manager. The sales guy got up and left during this painful interaction and never returned. The manager objected to any line item accounting to show me how he got to his price and never quoted the original price that got me into the establishment in the first place.

After 3 hours of going back and forth the manager got up and left, got my trade in keys, handed them to me, and left. Everything worked out for the best as I traveled down to Ralph Schomp's Honda and purchased a great CRV! No bantering, price honored, line items tied out perfectly to the price promised. I will never go back to AutoNation.

I kept saying I didn't want the "paint" protection, the "tire" protection, "glass" protection, etc... That all I wanted was extended warranty and LoJack. He kept insisting he was helping us.... When we asked about the $500 refund coming to us for the license on our truck, he said it would be 45 days because they only cut the checks once a month... so they will have use of our money long before we do. I was exhausted and would never have agreed to all this if I had been allowed to think about it. Then he said we have the three days to rescind or 150 miles. Since we had to drive home that night, had horses to care for next morning, we didn't get the 3 days option as driving home was over the 150 miles. It was midnight when we got out of their facility. I would never recommend this place because of the extremely high pressure of the finance department.

Finally after threatening to cancel the deal, they shipped it. When I finally received it, I found a dent in the truck, also it was missing 2 wheel lug nuts. So, their inspection must have not been done. I called the AutoNation and told them about the dent and the chip in one of the rims, and the missing lug nuts. I told them I wanted these things fixed. They denied repairs, & said it was sold as is. Their customer service is horrible, & after the sale they won't even return your calls. I got a estimate to fix those things, & it's $500. I will never buy from them again. I suggest purchasing from anyone else.

Now, 3 months later, the transmission is bad, which means it was when I bought it. There was a class action suit for the very problem I had complained about in the beginning, so I am sure Ford Autonation knew. Well, the service manager had a very flippant attitude towards me from the beginning was very rude and condescending. When I took the car back, they are absolutely no help, they are basically like oh well, you can buy another care there is nothing we can do.

Yes we sold you the car for 10,991, 3 months ago, but we will only give you 5,000 now. They would not even pay for the diagnostic testing. The customer service was absolutely awful, you would think that they would try to at least help in some way, but obviously they care nothing about their customers and keeping them. Now 3 months later I have no car and a car payment. This company seems to be very dishonest and does not care about the customer. I feel cheated and very disappointed and have to hire an attorney and may go to the news media.

Started with a pressure check with the tester connected to the radiator and it maintained a pressure of 19lbs psi which is good. Then removed the panels from inside the wheel well to get a better look directly at the water pump. NOTHING was leaking from the water pump, completely dry. After taking a closer look at the top radiator hose we could see a small fluid leak. Replaced radiator hose for $10.00. Fixed. The point to all this is there was nothing wrong with the thermostat, there was nothing wrong with the water pump. If I had the water pump replaced the problem would still be there... what would they do next, replace the radiator? AutoNation makes a mistake on the diagnosis and wants a bonus to fix it a 2nd or 3rd time. How is that for standing behind your work? This should have been an easy problem for any certified technician. AutoNation has definitely lost my business. BEWARE!

I paid them 3rd visit hoping to take the car home. After I reach, I observe that they have added $1500 worth of extra plans on the deal when I never asked for them, and the answer provided to me in the end was - "well now that's already done, we cannot scrape off the protection from the car exterior and interior". Anyway, even after, that I was ready to take the car home by trading in my current car. In the end they came around and said - $380 for 39 months was after the reduction of trade-in value.

This was appalling. My car trade-in was agreed at $10500. Which means that total estimated monthly payments without trade-in for a 2015 Mustang EcoBoost Premium according to them is around $625 per month on a 39 months lease. REALLY?!?!?! Even Ford website quotes me $420 on the same car. Where in world did they come up with such a number? Extremely shocking, disappointing and unprofessional experience.