AutoNation Reviews

We found a vehicle on the AutoNation website that we liked and that was in our state so we reached out to the dealership and proceeded with the purchase. The vehicle was in Englewood Colorado, which is Two hours away from our location, but we were forced to drive to Canon city, which is an additional hour and a half further, in order to pick up the vehicle. Meaning they sent a driver to Englewood to drive the vehicle further away from us to Canon city. The sales experience was less than ideal. Sales persons customer service was lacking not to mention the financing department who wasn't completely sure how to run the computer. Service after the sale is very poor… Reached out via email and phone several different times to our sales person and have yet to receive any answers to our question and this vehicle was purchased in June. Wouldn't recommend this company.

Deceptive practices, blatant thieving, lemon vehicles. Do not trust, period. My aunt was cheated out of $3,100. Cleverly added a $1,500 service contract. 70% of their inventory consist of wholesale, lemon vehicles. Stay far away!

I put $500 down to hold a vehicle. Then was told needed another transmission & they were going to replace. From 8/6/25 to 8/20/25, nothing has been done. Requesting refund for my deposit. They don't communicate and don't know very much. No one is contacting you about anything and they act as if they're doing you a favor when I'm the one trying to make the purchase and could easily go some place. Now I'm being told it's going to take 14 to 30 days to be refunded my $500 deposit. Please do not go to Autonation USA, 14111 Gulf Fwy, Houston, TX 77034. You will be very disappointed. They don't know anything about doing business or taking care of customers. Awful experience and hope this helps so no one else has to deal with them.

When you buy a vehicle from AutoNation, their corporate office forces every dealer to tag on $10,000 on top of financing. Trust me. I went through the process and learned the hard way. I wouldn't buy Donald Trump a vehicle at AutoNation and that says a lot. I would give less than a zero review. If you have the vehicle shipped in from around the United States if it has damage, they will try to repair it before you see the vehicle. If you catch them in the act they will not report the damage to Carfax. They would rather sell it at a loss than be reviewed.

AutoNation warranty claims group is the absolute worst set of people I have ever dealt with! They purposely make things as difficult as possible and try their best to make you frustrated and give up so they don't have to honor their claims. I bought cosmetic wheels coverage (if a wheel gets scratched or dinged up they fix it) and have gotten nothing but run around and obstacles. In particular, Angela, in the Tires and Wheels department was the most condescending person I have have ever dealt with. Terrible customer service from a company that claims to pride themselves on that very trait.

We live in Oklahoma City and purchased our BMW from AutoNation BMW in Dallas. Vehicle was ordered and was delivered without the brake calipers being painted which we bought and paid for. When vehicle was delivered, we were told they would just send us the money $800 to get the brakes calipers painted locally in OKC. We are now 6 weeks removed, and no money has been received. I have contacted Mr ** the GM, and he assured me the issue would be resolved. That was 2 weeks ago.

I bought a 2021 F-350 May 13, 2025 at Autonation Ford Corpus Christi. The truck is fine but it is now August 11, 2025 and they have not processed the required title documents despite multiple follow-up calls. Please do your job!

Because you sold a faulty vehicle to start with! Mr. ** displayed NO sense of responsibility and told me, “Cars break every day”. He treated me with contempt and was quite angry and not once did he apologize.

I went to AutoNation on Research Blvd in Austin Texas, Traded my truck in and got a another truck the truck I got was a 2020 Chevrolet. It looked like a nice truck and right after my 1st payment it broke down. All the lights went on. Check engine brake lights traction control etc.. I called the office spoke to the service agent. Said they do not have loaner cars available. They had 38 people in line waiting for a loaner car. So I proceeded to drive the truck back to the house. I got the warranty on it and the GAP. Called again and the service manager said for me to take it somewhere else and go rent a car. Well now they want to sell me another truck that's doing the same thing and he wants to raise my payments on the truck they are giving me now. I'll never buy from them again. Very bad business! NEVER AGAIN. BBB IS GOING TO GET A CALL!

We bought a 2018 Kia Optima last year and we’ve had nothing but problems since day one. We’ve fixed the same issue three times since October. I have a special needs brother that lives with me and now I don’t even have a car to take him to his doctor's appointment because surprise, surprise our Kia is messed up again. Auto Nation should NEVER have sold that car in the first place. It should’ve been junked. I would never recommend AutoNation to my worst enemy.

Hi, I did considerable research before buying a Volvo. I was told I could purchase the XC60 PHEV online and have it delivered to my house since the car is in San Jose California, and I live in Florence Oregon. I even had my local dealership Sheppard Motors try to get the car for me. Autonation San Jose never returned any contact. On July 2, 2025, I wired $76,660.93 to Autonation San Jose and they sent me some forms to DocuSign. On July 8, I was forced to spent over $800 to fly to Autonation Bellevue in Washington to complete the signing. It has now been 15 days since then and I still don’t have my car. They have my money, so I want my car. They are now blaming it on the transport company.

Horrible communication, delayed paperwork, lack of concern.... Was told paperwork would be mailed out on a Thursday. Didn't get sent out till the following Monday. Then they messed up the amount they validated on my Pre-Approval that took 2 days to fix.... They lied and said they set up transfer to ship my vehicle to VA but couldn't tell me when the driver was going to pick it up or drop it off. I ended up having to hire an outside shipper which is also a disaster. I would never do business with them again.

Ordered a part, ad said ships within 3 days. Put in 4 calls about shipment and was told different stories. 3 weeks later I finally got a tracking number. Local dealer said they could have the part for me in two days. For a few extra bucks I should have went with them.

I was promised a sales of a car but when it was time to deliver the car, I was informed by BMW of Carlsbad, an Autonation car dealership. That my vehicle was sold retail by Jeep Chrysler of Littleton, Colorado, another Autonation dealership and this is after I was given a quote by BMW of Carlsbad representative which I signed and agreed on. I have provided proof of my loan, pre-approval from my bank and provided them with information for checking my credit. At first, I was told that the windshield of the vehicle I am purchasing is busted, then it was sold retail even though I signed an agreed quote and just waiting for delivery.

I purchased a “Worry-Free” 2014 Ford F-150 from AutoNation Subaru of Scottsdale on May 23, 2025. Less than a month later, multiple certified shops confirmed the truck needed $12,000–$16,000 in major repairs — suspension, turbochargers, cooling system, and high-mileage maintenance — all of which had been identified in an inspection just weeks before AutoNation sold it to me. Despite claiming every vehicle undergoes a “rigorous inspection” and is “ready for the open road,” they sold me this truck without disclosing any of these issues.

I’ve bought 4 vehicles from them in the last 25 years. The last one was very disappointing. Their financial representative was very rude and acted like they were doing us a favor when in fact we were doing them a favor by shopping there. There are car dealer all over. We could have went anywhere. I assumed customer loyalty meant something. They made it clear that it doesn’t there.

Lemon Law Complaint – Mercedes-Benz of Delray Beach / AutoNation / Sedgwick. I leased a brand-new Mercedes from Mercedes-Benz of Delray Beach, Florida, in September 2023. Just three months later, on December 28, 2023, the car completely stopped working. Mercedes-Benz held the vehicle for over 90 days, unable to diagnose or fix the issue. Given the repeated failure to repair and the extended time out of service, I filed a Florida State Lemon Law claim. The vehicle was officially deemed a lemon.

I brought my truck in after a generous offer online was given….. Waited almost 3 hours, for them to come back and low ball me, offering 7k less than the original offer…. Keep in mind, when they gave me the original offer, they hadn’t included all the upgrades I have on my truck… and they told me that over the phone! These people were never going to give me face value even… I will never in my life step foot on this property again. I advise you not to either. They lure you in with a great offer to buy, fully knowing they are not going to honor it.

They tried to stop me from leaving the stand after I didn't accept a deal they were offering me and I didn't accept it, refusing to give back my car keys!! Regrettable attitude from the head of sales!! I had to shout and call the police to give me back the keys! I felt that for the first time in my life someone tried to violate my freedom of choice!! AutoNation in Coral Gables!! A shame!

On May 23, 2025, I arrived at AutoNation Chevrolet Arrowhead in Peoria AZ for a 5:00 PM oil change, confirmed by email and text, but was refused service because the dealership was “too busy.” A manager, spitting sunflower seed shells next to my truck’s window as he leaned in and falsely claimed my GM PPMPlus plan is only valid at AutoNation, which I verified is untrue. This follows ongoing issues: a transmission problem undiagnosed after four days and previous managers denying my AutoNation Vehicle Protection Plan. The reservation system is pointless if appointments aren’t honored, and I feel oversold and disrespected. I’ll never return and will warn others about their poor service. If I could give them less than a one-star, I would.

My wife has passed away, and I’ve decided I no longer need her 2024 Nissan Pathfinder Platinum. I reached out to AutoNation and spoke with Cameron **, who expressed interest in buying my car. I provided them with the death certificate and marriage certificate, which Cameron assured me would suffice. However, they struggled to identify the financing company, which was Nissan Finance. Cameron and the management seemed completely lost on this. They informed me that I would need my probate papers to proceed. The car was left in their possession, and I mentioned it would take a few weeks to get to court. They called me several times, and after three weeks, I received a message on my phone saying my car was being towed.

We were cheated out of our extended warranty. They added the extended warranty immediately upon purchase to the truck we list the factory warranty. Because of this never go there again. They cheat you!

Selected a vehicle online and confirmed with the Renton WA site to look at and test drive. When I arrived, I asked for that sales rep, he approached me and said that car had just sold. Just gave the guy the keys. After reading the complaints, I'm happy I didn't buy anything.

I have made 3 trips to Toyota AutoNation South service department for repairs in a period of 10 days. I was charged and paid in good faith $1,700 assuming my car had been repaired properly with no safety or other issues. My car has approximately 32,000 miles and I have taken off work numerous times while waiting for the repairs and my car has been kept overnight three times. The car remains unrepaired. I've attempted to reach management by both calling and in writing but have not received a return call or email. I am quite disappointed that I felt the need to write this review.

I wrote a review about 5 weeks ago and it seems to have been taken down. In December 2024 I took my vehicle to Autonation Henderson and we are now here at April 15, 2025 and I still do not have my vehicle back. They have left me without a vehicle with no regard on how I will get to work or take care of my personal day to day life. I have also requested a phone call from corporate with those requests also being ignored! I would not recommend anyone to purchase from this company!

So I went to this place looking at a Honda Odyssey and spoke with Robert T. Mind you I had my own finance company and did not need theirs at all. I had USAA, Navy Federal Apple Credit Union. After sitting down with him I was very clear on what I wanted and the price with everything including I was not going over it. Robert had me fill out the paperwork, and I told him do not run my credit at all. I made it clear before he went over to finance about the price that I was gonna pay. Next a guy from finance approached me talking about Gap insurance that I had a question about gap insurance. I explained to him I never had a question about gap insurance and I know that it’s not what Robert had told him and if it so it was incorrect information. So he explained that he couldn’t go down on the price but $31. I said never mind. I am not taking the vehicle.

We purchased a truck in July, 2024 with a 90 day/4000 mile warranty. Within the first two weeks, we had an engine lifter issue. We brought it in for repairs. Two weeks later, we had the same problem after Autonation fixed it. Now we find out that Autonation sold to Coast. The people are the same, Coast honors the GM warranty and supposedly fixes the repair Autonation did not. (Side note, it was the same people and they never said to tow to Autonation or with our AAA we certainly would have used the free tow, because they wouldn’t honor the 12/12000 mile warranty since they “did Autonation a favor.”).

No I did not. I came in two separate times. The truck was looked at and I was offered $70,000. There is damage to the rear driver side door. I told the person I was dealing with and the damage was evident. I left because I was told corporate did not have an offer. Two days later I was called and told that they offered $70,000. I told the person I was working with that I was going to another place for an offer. She said she could do $71,000. I said I would take the offer. I came in at 4 pm Friday to complete the deal.

Save yourself time and money and avoid Mercedes Southbay like the plague...having purchased over 20 cars in my lifetime, if not more, this was hands down the WORST car buying experience I have ever had! They will not follow up or return calls or emails to update you on the deal...once they finally called me 3 days later to tell me the deal was all approved and I needed to come in person and sign papers for delivery, I shared that other dealers I was approved with offered to allow digital signatures and would deliver the car to my door...needless to say, I chose the other dealer when the response I received from the sales person was, "I am just a sales guy, this is AUTONATION'S policy"

I recently had the pleasure of working with Kathryn ** at AutoNation in Chattanooga, TN, and I cannot express enough how impressed I am with her professionalism, technical expertise, and outstanding customer service. From our very first interaction, Kathryn was attentive and truly listened to our needs. We needed to sell our 2013 RAM 1500 4X4 to purchase a wheelchair-accessible vehicle, and Kathryn guided us through the entire process with ease. Her knowledge of the market and understanding of our situation allowed her to secure the funds we wanted for our truck, which was a significant relief.

Never use the service. Recently my 2023 Ford Explorer hybrid engine ceased up and Ford replaced it and AutoNation did they work. On our first road a road one of the hoses came loose off the new engine, causing us to overheat and get stranded. AutoNation refused to pay for the repairs by another dealership because of their work they refuse to pay for the hotel that we had to pay for cause we got stranded in another town costing us money for Uber rides and rental cars to continue on our trip. AutoNation service department has to be the worst service I’ve ever had. I followed a complaint with the BBB which all nation refused to even acknowledge or respond to their request. Buyer beware.

I want to take a moment to commend Hailey ** for her exceptional service at AutoNation yesterday. Her support made the experience completely hassle-free. She demonstrated fast response times, excellent follow-up, and truly amazing customer service. Hailey went above and beyond, and her professionalism and efficiency did not go unnoticed. Thank you for making the process seamless and pleasant!

My experience started out great like most I guess but when we showed up at 7 45 knowing they closed at 8 the young lady did not act like it was a problem, in fact she and others welcomed us with no mention of time. Then after I attempted to use my credit to get approved to help out my friend because they were ready to leave they lied about my credit score when I was looking at my 728 score on my phone just so they wouldn't have to wait for the bank to approve the loan and tried to get me to come back the next day instead. Unprofessionalism and unfair is the best way to describe the managers at this organization. What a waste of my time and a hard hit on my credit for nothing. Be cautious please.

Michael went above and beyond; he was extremely easy to talk to. I let him know right at the start this was my budget on a used vehicle for my daughter, and it was literally right there. I was amazed because I have bad credit. I've been to other dealerships, and we go through everything, but then at the end, the payments are not nearly what we discuss, so it was a BIG change, and I'm already planning to get my next kid a vehicle from Michael. THANKS.

Toyota of Irvine and team is like a bad relationship, great at first, and gets bad quickly. I worked with Don, Elijah **, Erik **, and Shawn. You would think they have never sold a car before. The docs that needed sent out to sign sat in Erik's desk for nearly two days. They were unable to confirm my wire transfer of $22k went through until the following week (mind you this was a domestic wire transfer done at my bank). They weren't going to give me a temp tag. No idea about the bill of sale or title work as no one has called back yet nor shared that information. They never shipped my car even after payment and docs were confirmed. I had to call and prompt the transportation to be arranged. Shawn's response was "there's three managers and I assumed someone else had done it, it will probably be a week or two before they pick it up."

Sales was ok to deal with, but have had vehicle for over 2 months and still no license plates delivered for vehicle. Have called 3 times with same story - "will get back to you". Dealer plates have been expired 11 days now.

I didn't even want to give 1 star. I bought my car from AutoNation in Jan 2023. I never used any other mechanic besides AutoNation VW to service my vehicle. In November 2024 "repaired" my coolant issue and changed my oil (charged me over $2,000). I drove it home and the next time I drove it, it went into limp mode. AutoNation quickly said it was not due to their repair, then kept stalling me (didn't tell me for 2 1/2 weeks ) that there was metal in my oil. The oil that they had just changed. STAY AWAY FROM AUTO NATION!!!! I would not take a Matchbox car there.

My husband and I purchased a 2021 BMW X5 from your location on November 16. Prior to purchasing the vehicle, we pointed out a broken windshield and cracked rear reflector. I wanted to pick up the vehicle when said repairs were completed, however, the salesperson as well as the Sales Manager assured me the items would be scheduled the following Monday morning. We notated the items on a document and signed it. Monday morning comes and goes, and I have not heard anything from the salesperson, nor the manager. I made several phone calls throughout the day to try to get the items resolved. It took several phone calls to get the windshield replaced on the following Wednesday, November 20th. I still have not heard anything regarding the rear reflector repair.

Michael ** was great! He was very informative, patient and honest. 100% recommend when selling vehicle. All of staff was personable and friendly. It took a couple of days, and he stayed in contact with all updates.

My car was totaled last year in September from Hurrican Helene. I am still trying to cancel with Autonation all of the contracts I had with them (VPP, tire/wheel protection, theft, etc.) I emailed them over a week ago and no reply. I have a call back into them now for 3 1/2 hours and no response. Then I called and stayed in line on hold for an hour, got up to 1st place, and they hung up on me without even answering the phone. I will never do business with them again. They lack customer service.

I traded in my vehicle for another vehicle June 5, 2024. As of today 01/13/25, I still don't have my license plates. 🤨... From the beginning, it has been subpar. I was there for hours. Told they would get My new car there by time I got back from getting my checkbook. Well, it wasn't there. Then they promised first thing in the morning. Guess what. Still not there. So I told them I wanted my car by lunch. So they bring it. I get in it and it's dirty. 😐 Like wow. Salesman said he would fill up gas tank again and get it detailed. I take it in. Nope. Just washed and wiped down. It's a Benz. Guess that was my mistake buying through them. Was told my oil changes would be free.

Just before Christmas I brought our 2004 Tunda to Autonation Mall of GA in for what I thought would be a pretty costly repair. I explained the problem to Map and he quickly went straight out to the truck and came back in in 10 minutes and asked if we planning on keeping the truck (which he offered to buy). We said yes and he then said it need a new values covers and timing chain or they might cause irreversible engine damage. He took another 5 minutes calculating the price which was almost $2600. He had us sign authorization immediately without acknowledging what the our original problem would cost. I pressed him twice and he downplayed the cost and wanted to check it first.

They sell your loan and tell you your auto payment is turned off then they close the account so you can't turn the auto payment off yourself. Then they take a payment out and they hope you don't catch it. In my case they said I could get a refund maybe if I email them the paperwork they sent me plus I would have to write in the email that I wouldn't have My bank stop payment. Then I might get the refund.

Don't do it! Wanted a car for under 10k for teenage daughter, single mom here, They sold me the car, walking out financing 11k, I put 5k down.... They threw in a warranty! charged me 5k for a warranty, they said it was "included". Well geez I thought included meant in that 10k price. Yes, my fault 'cause I didn't look over my paperwork till the drive home.... They scammed me! But they about to get the car back! 5 days or 200 miles....

This is in reference to AutoNation Ford of St. Petersburg, FL. The 2013 Ford Fusion came with various undisclosed problems. The engine needs replacing along with the battery. After breaking down, the car was returned to the service center for repairs. A year ago I purchased a costly protection plan for 36,000 miles. Throughout the week, the service center has stalled, "investigated" and done everything they can to get around making the repairs or taking accountability for selling me a vehicle with a defective engine. They refuse to give me specifics regarding my vehicle protection plan and their obligations to honor it. I purchased and paid off two vehicles through the neighboring Crown dealership. Over a decade of doing business with Crown, there were no issues in terms of doing right by the customer or honoring warranties.

I came to an agreed price with Autonation and then my hell began. I bought my car 23, yes 23 years ago and I couldn't find my title. Having bought and sold cars for decades the typical scenario would be I'd sign a bunch of forms authorizing the buyer to get a duplicate title and being charged roughly $100 to cover the states charges. Simple. But that's not the way autonation works. First, they insisted I produce a Title or they wouldn't buy the car. A nasty reaction but I'm retired and really have nothing better to do than waste 3 hours at the DMV so I went and got the hard copy.

AutoNation posts their online price and other additional fees such as dealer fees, etc. But will not honor the price posted once you decide to buy the car. Then they start adding additional after market add ons such as tint, etc. Very dishonest dealers!

I bought a 2022 Explorer ST and sale person was great and service was great until they sold out to another dealership. And when we were in the finance office he mislead us into thinking we bought Ford extended warranty to find out we didn’t. We bought Auto Nation extended which does us no good because there is no Ford Auto Nation near us. I tried to get my money back and got nowhere. They want us to sign paperwork without a total refund back. I said no because you already blindsided me once. What good is auto nation warranty if I can’t use. No help from corp office beside sign and will see how much money you will get back and I laid almost 3,800 dollars and help

They are scammers and if you buy a car from AutoNation, you will lose. At first you will be shown a very nice picture, but after you receive the car, you will find that it has a lot of damage and damage. If they say the car has no problems, don't believe it. If you find damage and contact them, they will say that is not our problem.

Company doesn't honor their word. They will lie to get you to come and then argue with you. I even had the finance dept tell me that they didn't want to sell me a car anyway. AutoNation Spring Texas. POOR CUSTOMER SERVICE. POOR COMMUNICATION.

DO NOT PURCHASE FROM THEM! If it were possible to give less than one star I would have!!!! I purchased a Lexus from them, Charlotte NC location, July of this year…. the car I purchased not even 5 months ago. I was told the car was in great condition, gone through an extensive service evaluation but that was actually a lie. I took the car to my local dealership for regular maintenance only to find out it had over 10 critical issues that needed immediate attention, to the tune of over $7000!!!! There is no way they didn’t know the car had that many high costing issues. Do not purchase from them.

Going to the Autonation's app looking for a BMW and hit the eat "buy my car" button And the "estimated pmt" app goes nowhere lol. A true depiction of a mature IT employees at best. Won't buy from here sorry.

Wish I can give 0 starts. Dishonest and predatory people. Tried to take advantage of my elderly parents. No way to do business with people like this. Pulled bait and switched after quoting a price to sell my parents car to them.

I was treated poorly and given poor service, by not just the serviCe person Carol to the service manager Emily. Both dropped the ball when it come to getting my trailer hitch put on my SUV ford Explorer XLT. WHEN THEY FINALLY GOT MY APPOINTMENT SCHEDULED AFTER THEY PUT THE HITCH ON THEY DIDNT ORDER MY ELECTRICAL hitch harness. The price was quoted to me of $700.00 and ended up costing $919.00 and no electrical harness. So my opinion of a good dealership is rated by a good service. This dealership fails all around, so I say stay clear of these scammers.

Worst company ever, I pay them 4 times a month instead of once. I put zero instead of 1 in my bank account transaction so the bank wouldn't let them take the money, they charge me $25 fees just for that. Could send me an email or call me. The money was there, don't buy from AutoNation, they will charge you $6 every time you make a payment and $ 5 day for the loan till you pay it off. Crooo.

An AutoNation dealership promised a vehicle. When I returned the signed purchase agreement, they didn’t respond for several days and then reneged. I notified AutoNation of the issue. Although they confirmed receipt of my message, there was no actionable follow-up. I was disappointed by the lack of transparency, trustworthiness, and timeliness in the car buying process with AutoNation, and I will not be buying a vehicle within the AutoNation network anytime soon.

I put in an my vehicle information online and was given a range of value they'd be willing to buy my car for. I asked them to do their due diligence BEFORE I came in. Interesting thing, when I went in they offered me over $2k less than the range they offered me online. Typical bait and switch. I wouldn't trust them or anyone who does business this way.

Their Tempe Toyota dealership is full of crooks. They change their “one haggle free prices” on their used cars, they sell unsafe vehicles, sell worthless service plans, don’t honor their 5 day warranty and when you have a problem good luck getting anybody to return your call much less resolve the issue!

Salman ** of Autonation in Windsor ON sold a 2006 Ford pickup with 2 rusted out holes in the frame. One filled with Bondo. He refuses to rectify the situation and is blaming the buyer. Lawyers, OMVIC, MTO and BBB are all involved. He is certainly giving AutoNation a bad name.

Daniel ** from AutoNation Subaru in Fremont (San Francisco) helped me to buy my beautiful Subaru CrossTreck car yesterday. He was very nice, polite, and professional. I am very happy with his customer service, quality of the my car and the price. Will be happy to recommend you to my family, friends, and here to our community. Thanks again, Daniel.

I went in on a Saturday morning without an appointment as my tires were low. I was immediately greeted by kind and caring staff who provided helpful service and were considerate of my worry. They worked quickly to repair my tire, that had a nail, washed my vehicle and I was back on the road safely within an hour.

We purchased a vehicle from AutoNation for our 16-year-old son, expecting a safe and reliable car. Unfortunately, within just 4,000 miles, the brakes were completely worn down to the rotors, causing them to seize—a dangerous situation that could have easily ended in a tragic accident. This was a huge red flag given the dealership’s assurance that they had completed a thorough safety inspection, which supposedly measured 6mm on the front brake pads and 8mm on the rear.

They are very deceptive and can't be trusted. AutoNation Forward, Memphis, Tennessee on Mount Moriah. They will give you a warranty and then now you don't have a warranty. It was a mistake. My car has been down there for a month trying to get fixed. They put the car in the hands of the guy who sold them the car. He has been lying to me for a month telling me the car will be ready the next day. What company do you know allows the personal owner of the vehicle to fix the vehicle.

I purchased an extended warranty for 8 years or 100,000 miles for $2,348.00. The copy given to me, states that the terms are 96 months and 40,000 miles! That is only 4,000 miles over the remaining 5 years! This plan does not have my digital signature. I contacted the dealership about this. They emailed me a copy of that for with a "doctored" copy with a signature from another form which did not match the others. I also purchased a paint protection plan, dent protection plan, an oil change plan, and a windshield protection plan. The plans, except for the have my digital signature.

Worst experience with a car dealer especially saying they consider an offer to buy my car and then a month later stating they really need my car. After countless emails and messages to confirm an appointment plus 2 hours of traffic to only find out they were not interested in my car. Rather they tried to have me sit through an ordeal to get me to buy their overpriced vehicles. Would have appreciated the courtesy to get treated the same over an email. I would not recommend dealing with the Bellevue dealership. Very unprofessional treatment.

Terrible experience with this corporate dealership. On 9/21/24, I came across a vehicle that I was extremely interested in and ready to purchase. I reached out to the AutoNation dealership based out of Buena Park and inquired about the car, stating my intention to purchase the car. The salesperson was extremely helpful and we set an appointment for midweek for me to pick up, gave me the out the door price based on the AutoNation 1Price.

We purchased the car 60 days ago (or so) and we have had to replace all four tires and now a battery. The car has 20,000 (18,500 when we purchased it) miles on it and we have not hit the threshold of the 90 days or 4,000 warranty that the dealership offers not to mention the extended warranty we purchased. There is absolutely no reason we have had to spend $1700 on repairs on a car that we purchased less than 3 months ago. The dealership is refusing to help us and basically said “we checked the battery” and “the tires were fine”. Honestly avoid this place.

I am openly offended by an exchange today with an underhanded, duplicitous salesperson at this disreputable company and I can assure you I will NEVER do business with this firm now or in the future. When requesting a test drive online, I was asked to share my e-mail address and indicated that I wanted to be contacted by that Gmail address ONLY. Within minutes I received a phone call on my cell phone. I am very careful when it comes to sharing my cell number, so I am appalled that they somehow extracted my number. Soon after, they sent an e-mail to a different and unauthorized e-mail address that is linked to my business. Again, I did NOT give them that number. If you want to be harassed and have your personal information compromised, then this is the company for you. Personally, I detest such obnoxious business tactics.

I DO NOT recommend this company to anyone unless they want to be screwed!! From inept salespeople to rude and dismissive managers, to uncaring technicians, to selling me a car that had a known issue they supposedly "fixed" and then brushing is off when the same issue came up again within 2 weeks of purchase, refusing any responsibility at all, this was, by far THE WORST car buying experience I have EVER experienced!! Would NOT recommend them to my worst enemy!!

This company should not be allowed operate as it seems they knowingly and willfully sell lemons, pop a meaningless warranty on it (not that they'll even honor it)! Pretty sure it was flooded in Ian and the band-aids Autonation slapped on are wearing off. Between the comp/screen issues, possible governor issues, and possible tranny issues - none of which they are in ANY hurry to help me fix. Not one person, management or otherwise, cares about you after they've gotten your money.

Horrible. Absolutely horrible. I have the money to purchase 73 chevelle ss full price. No bank loan needed. I have repeated ask the rep how to proceed with the purchase of the car. He gives me a run around. And I have the money to buy the car in full.

Updated on 10/03/2024: We had to hunt down someone to help us. It was so chaotic we decided to just pay cash for the car. I had to fight for 4 weeks to get our first payment returned from AutoNation Finance (CIG). It has NOW been 6 weeks since we have paid cash for our car and we still do not have our title. We have been told over and over that someone would call to update us. But over and over again, they never do. We do believe at this point we have legal ramifications. We only want the title of the car we paid cash for. We have contacted the corporate office and the finance manager at the dealership we bought the car from. No one seems to think that it is important to do what you say and say what you mean. They have terribly predatory practices. Run!

Stay away! Absolutely the worst dealership! They sold me a lemon! I purchased this vehicle one year ago, in May 2023. Over the last year, I have encountered nothing but issues, including frame and body, engine malfunctions, and wheel and suspension breakdowns. I've tried communicating with the store manager and service department but have had no resolution. When I purchased the vehicle, I trusted the advice of the sales and finance associates and invested in an extended warranty and maintenance contract, which I was told would cover the vehicle bumper to bumper; however, the only response that was ever provided was "it is not covered." The poor customer service and lack of concern displayed by the store staff and the poor quality of the vehicle sold to me have left this experience to be nothing but dissatisfying.

Horrible, this place will not pay off your trade per Texas law (21 days). You can not get anyone to answer the phone nor will they even call you back if someone does answer. Salesman and finance employees will block and ignore your call/text/emails also. Buyer beware, lawsuit will be the next step.

First chance I get I will be refinancing my vehicle, all I wanted was a better vehicle, so I traded my old one in. The darn dealership said they found me the “best” financing, & boom I received a letter saying AutoNation will be taking over, to make things even more difficult, they don’t make it easy for you submit a payment to your loan, you have to go to a third party to pay, not only that, they will charge you for making a payment! Even if you call customer service they will charge you. How silly is that? There’s no way around avoiding a payment charge fee according to the representative. Before I refinance my car I will do my due diligence & research. AutoNation is quite difficult to work with, not even a mobile app is available for them to make things easier as a customer!

After waiting three days for a VW Passat and filling out the credit app (which they didn't bother to review with me) to be ready for a test drive, they sold the car and did not bother to communicate it was sold.

I submitted a tire replacement warranty claim to this company months ago and after calling and emailing them more than 10 times, I have still not received the reimbursement that is due to me. I've been hung up on multiple times and ignored on my emails. This is very frustrating and not ok. At this point I feel like they are acting in bad faith and I will be retaining legal counsel very soon if this is not resolved. I'm sure I am not the only person they do this to and we might even explore the possibility of a class action suit.

This place is terrible! I ordered Molding R Drip Side ($89.81) and Molding L Drip Side ($89.81) for my 2008 Honda civic. Auto parts charged me $369.94 for shipping and my total cost for whole entire order was for my $595.59 (including tax). The parts are very light and less than 2Ibs. They are just very long and it’s made out of rubber (very thin car part). I paid almost 3x the amount for shipping then the actual product. They also packed the very thin parts in two separate boxes. I attempted to call and dispute this order but they refused to give me back money for the shipping ($369.94).

I bought a part on AutoNationParts and it never showed up. The USPS tracking still shows it en route after 26 days and USPS claims it never arrived. I don't know what's the use of the tracking. There began the hours long on hold saga that ended with my call being disconnected when I got to 3rd in queue every time it ticked down from 14th (or so) in line. They can't find the part so I'm on the hook for buying a new one and my only recourse is to fight it out with my credit card company. If I could give them zero stars, I would. Btw. While you're on hold you're forced to hear the recording about how great they are and how many stars in they have and how much money they've raised for cancer research. I can believe any of it. Steer clear of this company.

I bought a used car from them and found it would need a $6000 repair to fix a major oil leak that they had attempted to hide. I returned the car within the money back guarantee period - the same day, and have yet to receive my money back. It’s now day 18 and they have promised it’ll be only a couple more days. Meanwhile, I’m out my money and a car. I may have to get an attorney involved. If you do go to an AutoNation, be sure you get a pre-purchase inspection for any used car BEFORE handing over any money.

Worst customer service, never ever buy from them. They don’t know how to treat their customers. These people are frauds. They are sending the parts that were already with a confirmation like 20 days ago from today. Really disappointed.

Don't buy the extended warranty!!! It wasn't honored and Had to take car back to Autonation for service. They didn't cover my AC repair which says is covered $400.. Didn't fix the door which was also supposed to be covered.. The warranty is worthless.. Wish I had never gone there in 1st place.

AutoNation is positively the worst company to buy a car from. They hide behind Drive Pink which they could care less about. It’s even worse for you if you’re a minority like myself. Don’t buy from them.

Nothing but problems after I purchased a supposed certified car with no known issues. Supposedly new tires came with 24 month road hazard coverage. Dealer said none existed when I tried to use it. I will never buy car again there.

I wouldn’t recommend service at canyon city AutoNation. We had a terrible experience. Needed an alternator and a new battery on 2012 dodge Journey and was quoted by Brandon $200 diagnostic fee which would go to the work if we chose to go with them for repairs. I got a quote of $1600 For a battery and alternator which I feel was way too high! Considering I found a New alternator and a battery both for $550 bucks, So labor cost $1000 basically, CRAZY! I then spoke with Connor who said that the diagnostic fee was only $$180 which I found was odd because Brandon told me different quote of $200. If I did have them do the work, the diagnostic charge would be taken off my bill if I went with them to do the work.

I had the worst experience at this dealership. The finance department placed a warranty package for tires that ultimately came out to over $12k after I specifically told them I did not want this. When I tried to cancel it they would not remove this from my payment. Be careful and read everything, they will not do what you discuss, they will try to add on anything they can. Will never lease a vehicle from there again.

One of the worse business, I ordered part for my Jeep compass 2022 Latitude with vin number, they sent me wrong part, part was not compatible with my car, I multiple time sent them E mails and also filled return order form. They did not reply to me, don't go to this business. One of the worse customer dealing.

Horrible customer service. Horrible experience. The worst decision ever. Would not recommend to anyone for any reason. I'd rather drink water with a fork before I ever give them any business recommendations in life and to anyone I ever recommend I deeply apologize.

They were horrible! Not only are they not interested in taking care of you, it takes them up to 10 days to even diagnose the car! Then another week to order the parts and about three more days to fix it if that. I'm a active duty soldier waiting for a deployment. I went to four AutoNation repair places and none of them could help me, one flat out refuse to even look at my car!! I finally found one after bringing the vehicle to them directly and it still took them almost 10 days to repair something that took about 30 minutes or less to fix. I had to call them to see when it was ready three times. No communication from them whatsoever!!! Absolutely horrible and I hope to never go there again. Very disappointing and unfair to active military.

IF YOU BUY a new car from AUTONATION, "No" service shuttle, will "NOT" call or provide rental car, "NO" loaner for any new car in for warranty repairs. THIS IS ACCORDING TO TWO DIFFERENT AUTONATION DEALERSHIPS. NO DEAL

I left Auto Nation feeling like I made a bad decision trading in my car. A year later I made an appointment for service and ran into Lenny me and my husband told him specifically what we wanted done for the truck and when I went to pick up my suburban, the work we asked for was not done and he said he didn’t hear us when we clearly stated that we wanted the diagnostic for the engine light.

Online scammer looking for wired monies. Fake address and fake ads are from other sources claiming as own. Website looks legit but once you select options to view inventory, it quickly reveals itself as a mock fake site. Please do not send any money over wire to anyone. Not even banks because once it's sent it can never be retrieved. Be safe and don't get scammed. Look out for your elder parents and relatives, it's design to fool them.

My 16-year-old daughter worked for two years to save up $4k for a down payment on her first car. She was so excited. We found a car she could afford at AutoNation in Orlando. It was towed back the day after we took it home because all the oil leaked out of it; they had it for two weeks and didn't fix it. We got it back and the oil leaked out again. It has been in and out of our mechanics ever since. The GM refused to fix it correctly or allow us to trade it for something that actually ran and was safe for her to drive. His exact words were, "I'm not doing anything about it." Now, we are trading it in somewhere else and losing all the money she put into it. These people have no integrity whatsoever and don't care after the car is sold. The last time I emailed him this week, he responded, "This is the last response you will get from anyone at this dealership."

I purchased a 2018 Alfa Romeo giulia from here about 5 months ago and I am now finding out the car needs a new engine. Ever since I purchased this car it’s been problems with the car and also the service department/dealership. I was told the car had gotten an oil change, serviced and new brakes were put in. Within two weeks the oil light was on and the breaks were squeaking. I brought it to the service department where I was then told that they did not hear any squeaking so they would not change the brakes. I then brought it to Alfa Romeo, Larchmont, where I found out that the brakes were actually warped and never had been changed. I also found out the oil change had not been done, and actually the oil was 4 quartz over.

We made a service appointment online for the Marietta, GA Ford AutoNation. We arrived at the designated time, but the Service Manager, David **, who did not greet us, but did help out when we asked for assistance, could not find the appointment in their computer system. They took our car, told us they'd be in touch within 2 days. Never received any communication from them. Called on the 3rd day they had the car, but only got to their call center. Asked to leave a message to have them call back. Never received any call back.

July, 2023 we purchased a new 2023 Chevy Colorado. The sales experience itself was good but it was after the sale where they failed. After about a week of having this truck, we began to get errors for collisions warning, safety concerns, and random lights popping up. Scheduled an appointment on a Saturday to take it in, the person who helped me said they didn’t have anyone there and that I needed to come back during the week. I asked if they had a shuttle or a loaner and he said no that they wouldn’t do that. So that week I had to make plans to get me to and from work, which is downtown. During this time it was looked and I was told they didn’t have parts but could drive until they came in. A couple weeks later, I brought the truck back in for them to “fix” however that didn’t work and now we are 3 months in and no eta on when additional parts will come in.

Where do I start. You advertised the car as a touring model when in fact it is a BASE model. ($3500.00 difference in value) This car should have never passed safety inspection. It had both front brake caliper steel lines kinked and bent. The left front brake line was so bent the caliper barely got any fluid and was very evident when braking quickly and hard. The right front caliper brake line also bent. ($600.00 to have repaired) The back up lights also not working on left side (safety fail again) Thought is was a bulb but turned out to be wiring issue and connector problem This cost me another $650.00 at dealer to repair. That is just the safety items that should have been corrected.

They did not do a State Inspection before the sale. Turns out the car had SERIOUS engine damage. I requested a refund several times and it was not honored. They had the vehicle 9 weeks after I bought it (paid cash for it) and when I picked it up it had even more damage!

If I could give zero stars I would. This summer in July I took my 2007 jeep Rubicon to the AutoNation location in Littleton Colorado. We had some work done on it which was under warranty. Less than two months later the work failed and we had to take it back to AutoNation in Colorado Springs to have this work repaired a second time. We were charged a fee for this, which we should not have been since it was a warranty repair. Since then I talked to Jared who is the service manager at the Littleton location, I have also called the Colorado Springs location multiple times and tried to get a hold of Amanda who I was told is the service manager and Topher who I was told is the Director. I called every day last week and nobody has ever called me back even though multiple messages have been left and return calls were “promised”.

I was trying to buy a used car. I found one I liked at AutoNation’s BMW of Dallas dealership on Thursday so I sent them an Internet inquiry. Within an hour, a salesperson called me back. We made an appointment for noon on Friday. At 11:15 am Friday morning when I was already on my way, the salesperson called me to say that the car had been given to their wholesaler and was not available (but he would be happy to show me similar cars). On Friday afternoon, I found a car I liked at AutoNation’s Honda of Lewisville dealership so I sent them an inquiry. Within an hour, a salesperson called me back. We discussed the car and made an appointment for 10:00 am on Saturday. He sent me a text later that evening saying that they had someone else interested in the car that was coming in at 1:00 pm on Saturday but that the General Sales Manager assured him that this was a first-come, first-serve situation.

(AutoNation Chrysler Jeep Dodge Valencia) complaint, Around 30 days ago I was selling a vehicle to AutoNation that I previously bought from (AutoNation Honda Valencia). It was a 2016 dodge grand caravan. It had it had 150k miles. It was $10,000. I owed around $7,000 on it so I removed the $4,000 warranty and was left with $3,000 left to pay, Long story short I had that vehicle for about a year and a half it had a check engine light on for a year the of that time. It needed a new cylinder head.

The buying experience overall was not bad. Managers and everyone was eager to help with the sale. The problem was the vehicle was not serviced yet and was going to take time which I was fine with, I was told it would be ready Wednesday and I bought it on a Saturday. When I called Wednesday I was told it isn't ready and will be ready friday. Come friday the salesman said it would be ready by 5. I showed up at 7 giving them more time to finish. I left at 9 pm. The car was supposed to have a full tank of gas and they only put in half. They had 5 days to have it ready and still failed to do that.

This company as a whole is HORRIBLE! They take WAY too long to get you a car to test drive and then you can't even get out of the car; we had to sit in the JAG SUV for an hour and that car has terrible seats! Very uncomfortable. The communication between the staff is non-existent. We were not the only ones practically ignored most of the time. I mean when did it take 5-6 hours to buy a car?! Don't bother wasting your time!

Dear AutoNation, I hope this email finds you well. I am writing to express my utmost disappointment with the unprofessional conduct that I recently experienced at your dealership. My intention is not to vent my frustrations, but rather to bring to your attention the negative experience I had in hopes of preventing similar occurrences in the future. On [date], I contacted your dealership expressing my interest in purchasing a used 2017 Lexus 460. Following our initial conversation, I promptly reached out to my credit union and requested them to issue a check for the said vehicle. Concurrently, I informed your dealership that certain information was required to complete the process.

CUSTOMER COMPLAINT 8-18-2023. Re: AutoNation Subaru Scottsdale 15678 N Northsight Blvd, Scottsdale, AZ 85260. Re: Deceptive Business Practice – “Bait and Switch “i.e. Customer is "baited" by merchant advertising a product at a (written agreed ‘trade’ price), but when customer visits the store for ‘closing’, they discover the advertised (vehicle trade price) has increased by thousands of dollars. In this particular case an increase of $4000.00., resulting in a sale/fail. CAUTION: I recommend extreme caution for anyone even remotely considering doing business with this automobile dealership!

The sales process was transparently devious in the fact that the credit manager, who was responsible for add-ons, complained he needed to go to the bathroom the entire time he was covering warranties. This was designed to make us feel rushed into any decision we made. When we added dent coverage and attempted to use it twice, we we denied the first time, and the second ignored by the insurance company since the policy was due to expire the next day. Complaint to the dealership's CFS (whatever that is). Was also given lip service and then completely ignored. $500 down the drain. I will never deal with these clowns again. I've had much better experience with my Lexus dealer.

My experience is with the Austin, Texas location on Research Blvd. I was selling my car and received a quote from Kelly Blue Book listing AutoNation as one of the dealers that would further evaluate the car. I met with the assigned sales representative, Jeremy. He had my car inspected and returned with an offer that was lower than I wanted and a few thousand lower the KBB had quoted, not unexpected. Now the problems start. He went back to his sales manager, Adrian G. who upped the offer from 25,000 to 26,000. I countered with 27,000. Jeremy then took me to meet with Adrian. I explained that I wanted 27,000 to close the deal right now. He conferred with some else and said 26,500 was his best offer. I said I would consider it but continue to see if I could get 27,000. Jeremy wrote the 26,500 offer number on his business card and gave it to me. Granted not a contract but certainly a commitment.

Worst experience buying a car I have ever had. I will never purchase from this company or recommend this company to anyone. I felt as if I was just another customer during the purchasing process, took much longer than it should have. Was told I was putting too much money down, then I was told I they had to finance it with another lender because I wasn't financing enough. After I purchased the 2016 Fit I found out it a major mechanical issue 3 days after purchase, I got a vehicle report from a certified Honda repair shop and AutoNation would not repair it under the 90 day, 4,000 mile warranty the car came with. I was told by the management team to return the car to them. Not 20 minutes after I returned the car they had it back on their website for sale.

Beware of buying here. No issues with the sales department but the overall experience with AutoNation has been stressful to say the least. My son 19yrs old saved his money to buy his first truck 5500 dollars down and they provided us with all kinds of paperwork saying this truck was Certified Pre Owned and inspected. Drive the truck home 2hrs away, get close to the house and start hearing engine noise. Hasn't had the truck 2 weeks and drove it home then to the mechanic shop. Took to a local Ford dealership and mechanic says there is no way this truck was inspected and Certified. It has a major OIL LEAK, Needs Alignment & Turbo that couldn't have been missed.

I was interested in purchasing a car. Finally, the priced dropped within a day they moved the car to another one of their dealerships and raised the price to over the original price. This is a common practice for this company, if you buy a car here you paid too much!

After several attempts to buy a new or pre-owned Chevrolet Bolt from three dealers in the AutoNation family, today again, the misrepresentations online on their individual dealer websites, as well as in text and voice conversations appear to be their standard practice. Let me be very clear, misrepresentations is being generous.

This review is a few months in the making. Not a buyer's remorse issue. I've just been too busy to do this, until now. I purchased a vehicle from AutoNation in Colorado Springs, CO, last December. The vehicle I purchased is not the same trim level as the one they advertised to me. I wound up buying a standard Lexus RX 350, but the dealership represented it as an "F Sport" model. Being a new Lexus owner I had limited knowledge of how these models are reported - which is what any buyer should expect from a dealership: product knowledge. In fact the sales manager told me Lexus did not badge their F Sport models during the model year that I was buying.

I purchases a vehicle from Autonation and it already had engine problems. Take car back. Three day later I even paid for the best warranty plan. Engine wasn't covered. I don't know how these people sleep at night knowing they could burn people.

Tried to buy a Tundra from them, agreed on price and payments, didn't hear from them for a week, they called me back only to tell them that they sold the truck. They offered me another one, agreed on the price and NEVER GOT BACK TO ME. Gave them another week until I went somewhere else. Worst sales ever. Won't recommend to anyone.

Do not be fooled. They look good on the outside but looks are deceiving. Wait for a service technician is almost a month and then takes another week to diagnose the problem. If at that time, the work is under warranty, they will give a loaner if ones available.

We bought a jeep, that was in 2 accidents and they choose not to show us a Carfax- They have in their ads how this is one of the things they do, yet we ask several times and all I heard was, "Oh yeah we will get that for you," then the manager insisted, "Yes you signed a Carfax!!" No we did not - If I would have see it had 2 accidents, I would have leaned towards the other Jeep at the other dealership that I lost out on cause I went with this one!! Never Again - This deal was a nightmare- WE did finally see the carfax, it was folded up and pushed under a seat in this Jeep, That's how it was found out about the 2 accidents.

Brought my car in on 12/20 under warranty with a p0304 engine code. Service department fixed a fuel injector in cylinder 3 and said I was good to go. 3 weeks later, and only 4 days after my warranty expired, the p0304 code came back. Took it back to service department who says it’s a “new issue” and not covered under warranty or under their negligence to fix it the first time. Now I’m out a working vehicle because when I took it to a different mechanic they say it’s a piston- a very pricy mistake for Autonation to confuse for a fuel injector on a different cylinder. Autonation then contacted me again to do the check for free, said it was bad lifters, head, seals, gaskets, etc.

Purchased a certified preowned from AutoNation dealer in lone tree Colorado. After few days started to have brakes issue, they fixed the front brakes but refused to replace the rear. Spend 900$ to get the rotors and pads replaced. 2 weeks later seat stopped to work, took it to the dealership. The claim was denied whereas they gave in a small piece of paper stating that 90 days warranty and seat will be coved. The claim was denied.

We purchased a Prepaid Maintenance Program after the Toyota Care expired on our Tundra. The contract provides for 3 services over a period of 2 years, unlimited miles. The language of the completed service states: "Multi-I multi-point inspection (MPI) included, battery test, visual brake inspection, visual tire inspection, battery test, visual brake inspection, visual tire inspection, Pennzoil platinum full synthetic oil and filter service 5 qt, Toyota maintenance contract - (3 visits) - oil change, tire rotation, and multipoint inspection ea ~|~toyota maintenance contract - (3 visits) - oil change, tire rotation, and multipoint inspection each visit. 3 year expiration date. ~|~, Toyota maintenance contract - (3 visits) - oil change, tire rotation, and multipoint inspection ea, tires - rotate, complimentary inspection, use precision part cabin filter."

I bought a Toyota Tundra in December 2021 and paid cash via my bank's money order. After receiving the plates and registration via the mail I noticed the registration was wrong. It stated that it had a lienholder on my truck listed as my bank. Since I paid cash I immediately called multiple times for a period of 3 months and was told by the finance manager Alex ** that the problem was being handled. I then tried to file a complaint with Toyota Motor corporation and they tried to reach out to the dealership basically telling me they can't do nothing on my behalf. It was up to the dealership and after 3 weeks the finance manager calls me and tells me they have submitted the paperwork to the DMV and that I should get my title in 3 weeks.

They checked out the car, gave me a price, lower than I expected but I eventually agreed to it. THEN they did the paperwork and found the title said 110K but the actual mile was 107K. Which means the car had less miles which should make it worth slightly more. Well I was not expecting them to give me a penny more and I was OK with that. BUT and it's a big BUT, they stated that because the actual mileage was less than the mileage on the title they are taking $1,000 of the price. Don't waste your time here, they are the poster children for Shady.

I went on the internet and gave a very accurate description of my 2018 Tahoe that I wanted to sell and was offered a fair price for truck. I drove 50 minutes and over the Throgs Neck Bridge to have information I gave confirmed as accurate at the New Rochelle Land Rover dealership. The dealer confirmed my description as accurate and they proceeded to disregard the offer that was made and low balled me by at 4000.00 dollars. I was shocked by the flagrant dishonesty of the entire experience and left the dealership and headed home only to have my phone ring 10 minutes later by the dealer's manager to start a negotiation which resulted in my blood pressure spiking. The entire experience was a sham from beginning to end. Do Not Do Business with these Characters!!!!

I purchased a 2008 Corvette from the San Antonio dealership via the website on September 8th, 2022. The vehicle was delivered to my home in Wisconsin on September 12th. It has been driven less than 500 miles and the transmission was not right from the day of delivery. There is almost nothing about the behavior of the vehicle's transmission that is normal... hard shifts, gear slippage during acceleration, revving between gear changes. There is zero chance this issue was not known prior to sale. The vehicle pictures on the dealership website have the Auto Nation Certified sticker on the windshield, and I have the signed 90 day warranty that was completed and sent over with my purchase agreement and paperwork. It is completely filled out and was signed as requested by the dealership.

My Service Adviser Rafael ** at Mercedes-Benz of Miami, happens to have the most "Superb" Customer Service I've ever seen. Rafael has shown nothing but Honesty and Great Integrity as a Service advisor. Rafael should be Commended for his caring of Customers Vehicle Repairs and OH yes Rafael is gonna make sure that whatever Service you need he'll tell you ways you can continue your Maintenance even with financing through Auto Nation. I Thank him forever because I'm almost 4 yrs with my 2019 A220 and because of him my vehicle Sounds and Looks Good. Please help me to Congratulate Rafael ** for offering Superb Customer Service as he continue to be the face of Auto Nation Mercedes-Benz of Miami. This shall not go unnoticed.

Keep in mind our purchase of a mini cooper and trade in of our Toyota Camry as far as money goes was not the issue. I believe in that regard we were dealt with fairly. HOWEVER--They took 70 days to pay off our trade causing us to continue making payments or damage our credit. Numerous calls to the Manager (Manny) and Autonation corp. were fruitless. In fact, Manny told us it wasn't their fault, so they were doing us a "favor" in investigating why it wasn't paid off??? Huh? Totally unprofessional company and dealership. I would avoid at all costs.

I purchased a vehicle from AutoNation Buick GMC on Sahara, in Las Vegas NV, after literal MONTHS of searching for the ‘right’ vehicle upgrade for my family. I found a 2018 Tahoe from AutoNation GMC Buick and after my husband test drove it we decided to purchase. The purchase process and our salesman was amazing. It took less than 3 hours and we were out, and at the time thrilled. This is when it all started going downhill. Less than 24 hours later there was a horrible clunking noise every time we accelerated, we called our salesman and he had us bring it the following Monday. This would be the 1st of FIVE times we had to take our vehicle in to be serviced. We were told the motor mounts were bad, the truck was in their shop for 5 days for this and they replaced them and we took our truck home.

I recently purchased a 2019 Mercedes E53 AMG from this dealership. When my car was delivered from TX to FL, I noticed that the right rear-quarter panel was wrecked, and since the dealership never mentioned the car had been wrecked, I thought the damage happened during the transport. I called Mario (sales) to let him know about the damage, and he assured me that the damage must’ve been done during the transit, since the car had no such damage when it was at the dealership. I called the transportation company relative to the damage done, and was then provided pictures of the car during the pick up at Corpus Christi AutoNation.

My wife had an emergency room visit and AutoNation insurance has been jerking us around for almost 1 year. The hospital is going after us for the money. We have filed a complaint with the Attorney General of NY. Autonation is so big that they don't even care about their employees. I'll bet that Mike Jackson has a great insurance policy!

I purchased all the warranties for my 2019 BMW. I took the car for a bubble in my tire a couple times, and when I brake the car shakes. I was told I would receive a loaner car and never did it happen. I had to rent a car and pay out of my pocket. They kept my car for a week and when I picked it up nothing was done on the car. My check engine light was on so I had to take it back and leave it again because they did not touch the car. Again when I picked it up still same shaking when I brake. I took it to a private mechanic and he said I had a gauge in my rotor.

I have been dealing with a GM David ** and the market president Travis **. I took my truck in for service due to a faulty fuel pump and was told it will take 3 to 4 months before my truck is ready. I then said, "Let me work on trading in my truck, I do not want to wait that long without my vehicle." I found a Toyota tundra. They brought it in. I told him I would be there around 6:30 at night which I was and told him I was either buying that or selling my truck outright. When I arrive the truck at scratches I needed work so I said, "Just buy my truck outright." I was told then that there was nobody else in the building except for finance manager what which he was not able to do them but that’s a different department.

AVOID CAMERON AND YEVGENI. I drove 3 hours to this dealership to buy a 2013 Lotus Evora S. The Salesperson, Cameron (AKA Cam), was very responsive during the sales process. He explained to me that the vehicle was in excellent condition with only 6,000 miles. He also explained how the vehicle passed a detailed inspection and that AutoNation would take care of any problems that come up in the next 3 months.

I bought a car from Autonation Ford Tustin in November. Everything with purchasing the car was great, but when it came time to contact someone about a problem, it was almost impossible to talk to an actual person and the limited times I was able to, they would tell me someone else I needed to call. It seemed like everyone working there wasn't on the same page because everyone would tell me something different about my problem. I left about 4 voicemails and I was only called back once. Once I was finally able to cancel the subscription I was trying to talk to someone about, I was charged again.

I went to 4 different car dealers in San Antonio, TX and AutoNation gave me the best price, straightforward and quick process. Brandon ** took care of everything, great place. I definitely recommend them!!

They should really go out of business specifically Auto Nation Miami Lakes. I had to chase them for months to repair my car, that purchased from them. They are all liars from the service tech Ernesto to supervisors Alex and the general manager Armando **. I was first told my warranty covered the repair, then it did not. I was told the cost was $3000 which was also a lie because when I asked for the repair summary it was $285! It was a misunderstanding I was told, **! What a joke. They replaced the wrong part, the problem is still ongoing, because they can't find what is wrong with the car.

I bought a used truck from them. I was very happy with the purchase. They did a great job of detailing the vehicle, even though It was an older truck they had it looking and running awesome. It was within my budget and a great deal for what I was getting. I had one minor hiccup with the vehicle shortly after purchase and even though I bought the extended warranty it wasn't something that would not have been covered, but they took care of it and fixed it anyway. I was more than thrilled. Purchased at Val Vista and the 202 I highly recommend.

Autonation hides problems on used vehicles. I recently purchased a vehicle from Autonation MB of Reno, within the first week of having the car the steering column was not secured and can shift and up and down without moving the electronic switch. This was not seen by the used car mechanic during inspection, and this is a safety hazard as the vehicle can lose control without a properly working steering column. So far after dropping the car off, I was lied to about ordering a part to fix it, which they didn't do. I've called multiple times for an update on what's going on with it. No answer by the service writer. When I get a call back, they are telling me that the warranty that they put on the car for 90 days doesn't cover steering columns. I will be filing with Better Business Bureau and also leaving negative reviews on all platforms to insure other people don't buy from a store that won't stand behind a safety claim.

I was looking to purchase a new Velar and was going through some websites and found out AutoNation which has a positive review compared to others. I had looked at a few vehicles and submitted requests and no reply for 3-4 days then I got an email from dealers saying that no out-of-state sales and that's it no follow-up from any team after that. I tried to chat online and all the time they say "we transferred the request to the dealer" and that's it chat disconnected which was very rude. It happened 8-9 times in 2 day period, at this point I am not going to visit again, won't recommend it to my friends/family/colleagues.

On Saturday November 6th I went to the automation Cadillac dealership in West Palm Beach Florida. I was looking for a Cadillac sedan. Upon entering the showroom I saw a perused 2018 sedan that I thought was interesting. The salesman was very informative and I expressed a very keen interest in purchasing the vehicle. I asked if I could test drive the car and was told because it was raining the car couldn’t leave the showroom. We made arrangements the next day to return at 1:00 to do the test drive-no rain that day.

After purchasing a car from AutoNation in Ft. Worth we agreed on the price. They told me that they could match the interest rate I could get in Florida. My wife and I flew out to pick the car up. So far so good. They even picked us up at the airport. Came back to the dealership everything seemed great. Then the finance guy came in and our sales person disappeared, seems like she knew what was going down. After signing all the papers he asked if we want the extended warranties, I told him no. He told us he include the warranties and it would not affect our monthly payment so we agreed.

This is a 0 star review... I went in on Friday 10-22-21 to the Autonation Dealership in NorthGlenn, CO. I picked a vehicle and proceeded to try and purchase it. It's now 6 days later and I am officially done trying to give Autonation any of my money. My first mistake was assuming that Autonation would work with me when I was already pre-approved with my credit union and just wanted to purchase the vehicle I chose. Apparently the only way they will be willing to sell me the vehicle is if I financed through them. Going back and forth for the last 6 days, jumping through all the hoops they put in front of me trying to get me to finance through them and not use my credit union has finally taken its toll and I will move on.

AutoNation Toyota Hayward Finance Representative cancelled my warranty packages but didn't adjust the total amount on my account at the Toyota Financial Service. I have been paying monthly for the packages which had been cancelled from the beginning. I called the F & I Manager at AutoNation, but he didn't adjust the amount to me although keep saying that he could take care of it.

They were kind. Courteous. Also, the salesman wasn’t pushy. We actually enjoy the experience there. They offered waters. There were some issues with the car that we were buying and they had no problem taking care of it. That’s what I call a good dealership. I would recommend them and go back.

I have a 2012 Chevy Cruze which is getting old high mileage starting to need parts and work done no problem. I always look on Youtube how to fix it.. GREAT info. So recently with all the symptoms, I decided it was a few things... One fuse was going bad, then I needed plugs and an ignition coil. Called Auto Nation to get prices for them to install. They quoted me $199.00 for a part, then they tell me it will take most of the day to repair... Well they said the cost would be $498.00... I looked upon the internet. I purchased a new one. Delivered in 5 days. Cost for the ignition coil was $71.35 (saved $191.65). YES that is correct... Get this. It took me 17 minutes to install... Works great. Fixed the problem. I saved $426.65 and didn't have to take a day off from work using my Vacation day. My point is dealerships are so overpriced in all ways. Look on youtube. Do it yourself.

Was lead to believe they had the vehicle I was looking for available. I reserved the vehicle to be held for me to come look at it. After arriving at dealership and noticing the vehicle parked up near entrance I was looking forward to test driving and possibly taking home the truck I have been searching for. Immediately they wanted keys to my trade for trade in appraisal and as soon as I gave them my keys they decided to tell me the truck I was looking at wasn’t available. They did the same thing to me two weeks prior.

I purchased a New 2021 Audi S4 in May of 2021. Paid over $60000.00. Dealership delivery was non existent. Basically threw me the keys, the salesman said he had to take his daughter to soccer and had no time for a delivery. But had plenty of time to sell me the car. I do not know what all the lights and noises are in the car. I asked for my owner's manual. They didn't have one so they sent me one for an A4, I did not buy an A4. I bought a S4. I called AutoNation's help line 3 times. Left all my information, 3 times they said they would call back within 48 hours, to date NO CALL, I will never purchase another vehicle from this company again. The intentionally avoid you when you have an issue.

In June 2021 I purchased what I believed to be a premium suv from Lexus of Clearwater. Two months later, I realize that while I did purchase an suv, it is neither premium or safe. Instead, I was sold a vehicle with a failing ABS system, malfunctioning air conditioning, broken door handles, non-functioning cruise control, damaged stereo speakers, a cracked dash, etc. The failed brake system is the reason for my review and warning to buyers. The dealership knew that there was a problem with the brake system yet sold me the car anyway. I notified them 24-hours after my purchase that something was horribly wrong with the brakes and made arrangements to have it serviced. I was told that nothing was wrong. A week later the system failed. Yep....Completely locked up. Luckily I was traveling at a very slow speed. Had I still been on the highway, the lockup could have killed me, my husband, my children and other nearby motorists.

I bought a 2018 Infiniti QX80 from Mercedes Benz of Westmont. The vehicle has problems with the brakes and brake rotors, has some hail damages on the roof. These remarks has never been identified by the dealer nor it’s covered by the AN90 days warranty. They rush me to purchase the vehicle, full price and scammed me. I won’t be don’t business with AutoNation ever again.

I received an online offer for my trade in from AutoNation. I was contacted by a dealer 50 miles away and was told they would honor it. They didn't. Lowballed me and wasn't honest with the financing details. Wasted half a day there because the salesman didn't inform me of the real interest rates and length of the loan term. Had I been told the truth, I would never have gone there, but I guess that's the point. Get the customer in the door by any means?

I provided the best info I could on the website to get a quote. (There was no place for explanations or qualifiers. Only absolutes.) Based on their "offer" I drove half an hour to the showroom in New Rochelle. Without placing car on lift, they came up with a long list of problems. This and that were wrong. The actual offer (for a car in good shape and absolutely drivable) was LESS THAN half the original offer. I left in disgust and just sold my car through Carvana for 33% more than AutoNation!

The Autonation location I took my vehicle for service was in Jacksonville Florida on Philips highway. The customer service representative was rude and acted as though she was doing me a favor by handling my service order. Completely lacking in any manners. I wasn’t even thanked for my business. Will never do business at this place again.

Avoid at all cost! We took our Honda Fit to the Autonation Honda dealership for some safety recalls, a tune-up (sparkplugs, wires, distributor & replacing the valve cover gaskets), break-job and to fix the AC which had stopped blowing cold and had to be partially replaced. For these services they charged $3200, but we were willing to pay a little more knowing it would be done with official Honda parts by the Honda experts. WRONG! In the week since we have had the car back, the AC blows cool not cold, the engine is miss-firing on a cylinder, either from the sparkplugs not being gapped properly or from the tech allowing debris to get into the valves when he had the cover off, and one of the rotors is making a grinding noise from a botched break-job. Took it back to the shop and they refuse to warranty their work!! Not only that, but it turns out they didn’t use Honda parts but charged Honda rates.

I have dealt with CarMax for over 15 years and decided to give Auto Nation a chance.... WRONG... Absolutely horrible experience. Sales person and finance seemed to be on 2 separate pages.... The vehicle needed brake pads which they would NOT change until after we signed paperwork... Showed up to sign paperwork after communicating with salesman and finance for 3 days.... Waited over an hour.... Paperwork still not provided.... Well we left with NO vehicle.... Back to carmax I go.

After reviewing the website I received a call from a salesman. I eventually went to the dealership to make a deal. I needed to get out of my old truck and trade down to save some money. The only truck they showed me that really had the features and power that I needed is a 2014 Ram 1500 4x4 5.7L Hemi. I bought it, probably paid too much, and began driving it. Now, less than 30 days after the purchase the tire inflation system is not working properly, the radio comes on and off at random times, the brake light is on (I waited three days for the brakes to be replaced before I could buy it). And, I have found that the driver side wheel well is broken up and parts of it are missing, and the front bumper has been replaced with a generic bumper that doesn't fit properly.

Will mislead you about warranty and gap and then never let you cancel it. Won't answer phone, even management is useless, I have written, email and called, makes no difference. I would never recommend this dealership or go here again.

I needed to sell my Cadillac CTS so I brought it in to have it appraised and ended up receiving an offer for it. The salesman (Leonard **) was very professional and made the entire process easy. It took about an hour or so to get everything done, and I walked out with a check in hand. The location I went to was the Autonation affiliated Jaguar Land Rover dealership in New Rochelle.

What an absolutely horrible experience and Mercedes Benz North Houston. I bought and paid for a car... Signed all the paperwork. I was to pick to the car up the next day as I was told a service technician had the car. I got a phone call from the salesman the next day stating they sold the car to someone else. I was trying to be patient so I made a 3:30 appointment that day to try and figure something out with the salesman.

3 shops, 2 Tows, 18 phone calls and NO RESPONSE FROM AUTONATION DEALER CENTENNIAL COLORADO. We purchased a car in October 2020. Having numerous issues from windshield replacement to getting inflation kit for tires, Vehicle completely stalled on Freeway, I- 70. In the midst of a storm and Dealer would not cooperate, in turn We had to purchase AAA while being towed as it was a cheaper option for the money we had. Your Dealership added in 2 warranties and denied GAP stating we did not need it because Autonation price along with 1000.00 down, that it had enough equity in it so we would be wasting our money.

I purchased what was sold to me as a "Lifetime Toyota Battery", as an authentic Toyota part, by AutoNation Service-Corpus Christi, Texas. It just failed, leaking acid out the top while I was 1700 miles from home. I took it to Toyota Roochester, MN. They let me know the battery was not a Certified Toyota part. Acid was leaking out the top. Hopefully no belts, wiring or hoses have been compromised. Luckily I had not been caught on a backroad trip, or the battery failure could have been deadly. AutoNation sells aftermarket, substandard engine parts as "Genuine Toyorta Parts" to unsuspecting customers like me. Steer clear of any AutoNation used vehicle, and I will never let AutoNation touch my Toyotas. I also won't buy new from them because of this...if I needed it fixed they might use aftermarket, non-Toyota parts.

Quick, efficient, and seamless transaction without the hoopla. Very accommodating staff. Easiest and most comfortable car deal I've made in the Tampa/Bradenton/Sarasota/Osprey area in the last 20 years.

Awful service. Dishonesty and rookies in sales can’t commit to a word. Joe acts like a manager but he’s a very far from management or human behaviors. Serafin is bad too, they have a terrible way in treating customers. Going to sign and pick up the car suddenly, "Oh we sold the car to another customer."

BAIT AND SWITCH. Dishonest. Misrepresentations. Credit Ruining. UPDATE 4.5.2021: Despite indisputable evidence proving otherwise, AN Inc. found no fault on their part & has offered & attempted no resolution. The lender Fifth Third Bank HAS apologized for their errors & has taken steps to repair my credit score. I have never experienced such an untrustworthy company, or a company so unwilling to apologize & correct their dishonesty, misrepresentations, and mistakes. My car purchase experience with them has negatively affected my financial options during a pandemic, permanently damaged my credit score, caused me to be unable to use the vehicle as I need to, & also deeply affected my personal well-being.

Made a deposit to purchase a vehicle from AutoNation ford St. Petersburg on March 16th. On the 18th advised the salesman that we could not purchase the vehicle & requested a refund which he said he'd take care of. As of this writing 8 days later, March 25th, no refund has been received. Spoke with the GM Bruce Heath today in person at the dealership who did nothing but make excuses. STAY AWAY FROM THIS DEALERSHIP. THEY ARE CROOKS!!!!

DISGUSTED at how Auto Nation treats disabled female veterans and takes advantage of us all for profit. AutoNation Ford Valencia, CA sold me a lemon car that after 4 miles-multiple check engine lights appeared, in 8 months-I have had to risk my health by taking it in to be serviced 6 times!!! It has been in Autonation service centers for a total of 3 months and it is still there currently, all for the same problems it was sold to me with! Still not fixed!

Time estimate for repairs was given to be 4 weeks at the high-end. Without any major unforeseen additional work, AutoNation Collision went into week 9 until the car was declared ready for pick-up. Throughout this process we were lied to, strung along, and from what we were told the car sat idle for over 2 weeks waiting to go be painted. Additional delays were blamed by AutoNation Collision Center on BMW of Delray Beach (who we were told were responsible for the technology within the car, a headrest problem, and detailing the car which we were told took close to a week causing additional delay?), neither being accountable and both pointing the finger at each other. Upon receipt of the car several parts were very obviously not repaired properly. Some of these were fixed with attitude and reluctance, while we waited.

I just purchased a used Toyota FJ cruiser (only 52K miles) from Autonation Pinellas Park Toyota site unseen after finding it advertised online. The sales personnel involved were all very pleasant and the transaction was smooth. The problem was after delivery. The vehicle was transported from the dealership and arrived to me 12 days after purchase. I didn’t drive it the first two days because of rain but by the third day when I drove it the check engine light was on (after less than 10 miles of total driving).

It took longer than expected but I was able to get my shopping done. Very courteous. Mike ** was very kind. When I picked up my car I noticed a "tool" in my drink holder. I took it back in to them. I was called later stating it was a part for the new updated carrier thingy (I don't remember the professional term they used.) Mike offered to bring it to me since I couldn't find the time to go all the way back up there. That was super nice and above and beyond his services required. Thank you Mike. I was very happy with your service, you made the experience great.

I bought a car 3 months ago and the car had problem from day 3. They didn't honored the 5 day 250 miles exchange policy. The guy talk me out of it and a week later i had more problems with the truck. They told me I had to live with it and now I being 2 months without a car struggling to keep my job since I don't have transportation in the middle of this pandemic and the repair cost is 10,000$ and they just want to give me a credit for a broken car. DO NOT BUY ANYTHING HERE!!

If you have a 2015 Chevy Equinox, watch out for the electrical system. The lights on the panel go dim or go out. Watch the shift gear, the lights may blink when the car is turned off, and most of all if your care stops while driving, I mean really stop while driving as if the car has not gas. Be careful, my car turned off 16 times. In 2020, It was diagnosed the problem could not be found. GM will not help you, They never will help you. Yes they may follow up, But, don't be fooled. The product is okay. The repair service SUCKS. It might be better to purchase another car brand. after All they probably cost the same. But give better repair service.

I purchased a used truck and bought an aftermarket warranty. I specifically wanted the warranty because diesel trucks have emissions issues. I was told the warranty was bumper to bumper and when I read it it there was no exclusion for diesel engines. My truck broke down 3 months later and AutoNation refused to cover the repair because it was an exhaust issue. In diesel trucks an emissions issue will cause the motor to shut down and limit speed to 5mph, so I was unable to drive the truck and had to have it towed.

On 12/11/20 I had my car serviced at autonation in Miami, Florida. The service was for an oil leak. The service adviser told me that the mechanic said #4 parts needed to be replaced. On that day I replaced #2 of those parts. I returned 3 days later, because my car was still leaking oil. So I then replaced another part. On 12/11/20 I was told I need # 4 parts changed. When I went back, I was told by another mechanic that I only needed #1 part. To conclude they had me to service #2 parts on the first date for nothing, I did not need the first #2 parts, I only needed #1 part.

I wish I had read the reviews of AutoNation before buying from the Fort Myers Toyota dealership. My wife and I purchased a Mercedes Benz convertible from this company, and we were lied to by the sales rep from the very beginning. They agreed to complete some simple repairs on the car that should have taken 2 or 3 days at the most. The salesman promised it'd be only 2 days, no problem, he just wanted the signed contract, and he knew we had a trip planned and needed the car. They've had it for over 2 weeks now, and they refused to provide a loaner.

Do your research before you buy from any dealer that is owned by AutoNation. I recently bought a BMW from a dealership that is owned by AutoNation. When I was researching, I did not know that a lot of dealerships are owned by AutoNation. They own hundreds of dealerships across the country. After I bought my car which is a 2018 BMW, I started having all kinds of problems. I should have know this was going to happen because the customer service at the dealership was unbelievably horrible. They are like dealing with an old school used car lot. Very slimy and a bunch of liars, even at a high end dealership like BMW.

In 2016, I bought a 2013 Cadillac XTS Premium Luxury from AutoNation dealership in Corpus Christi, Tx. One week later, I heard a knocking noise like coming from the trunk area. I took it in & when the mechanic comes to tell me it was a truck hitch rolling in the trunk. I left thinking it was fixed. As soon as I left the lot, I heard it again every time I went over a bump. Needless to say, I had it a year & started looking for another one. I found a 2017 XTS in Houston, over 200 miles away. I bought it & a few weeks later, the same noise again.

I started out looking for a good used Toyota Camry as I always buy with about 20,000 miles so I don't eat that depreciation so I usually deal with Carmax in my opinion the best place to go for a new/used car. 1 sheet of paper, everything is very transparent, no hidden fees or annoying salesperson throwing in extra stuff you have to be really careful of like AutoNation did to me.

Auto Nation has been the fastest and easiest to work with. When I bought my car I was given a lifetime powertrain warranty. Now you can’t go wrong with that. I get fast and courteous service. They have a theater room to watch movies while you wait with fresh popcorn. They come and get you when your car is ready. They don’t announce your name expecting you to hear them. That’s refreshing. And every time you take your car in they give you a free car wash.

Tamara ** of AutoNation Honda of Chandler was prompt and courteous. Polite and accurately resolved the issues. I bought my Toyota Sienna at a Honda Dealership and they took care of my vehicle like it a Honda. Thank you Tamara.

Found a Mercedes C250 Coupe in-line at Autonation Mercedes Benz of Orlando that I was interested in, entered my trade in VIN number and had an offer prior to going to the store to test drive the car. I had previously taken my Trade in to Carmax so I could have a “base” for my trade in and AutoNation offered me $2000 more than Carmax. Upfront pricing, excellent Customer service, quality car. Their website is not the best but it works OK. I definitely prefer Carmax’s website when it comes to filtering down for a specific car with specific wants/needs.

The service advisor Hayden and service manager Hawk both went out of their way to make sure my warranty repairs on my 2013 F-150 were done correctly and kept me updated...Thanks.

They offer far less than the Kelly Blue Book value, I would have been willing to negotiate, however, they were rude with a - What did you expect, type of email in return. When I can clearly see a similar car with twice as many miles and a base model no less, being offered for sale at 5k more than was offered to me with a top of the line car with half as many miles. You have the choice to go anywhere you would like to negotiate the sale of your car or your trade in, I would not go with these people as they give Used Car Salesperson a bad name, with all that implies.

I am a customer who went through a manufacturer recall service about a part of the brake system that needed to be changed and they also offered and serviced my truck's transmission to this location and I came out with a 2014 Silverado with transmission damaged because someone did not complete all the fluid when doing the service, the service manager (Jul / 6/2020) told me that transmissions could run low in fluids for hundreds of miles without damage.

I made an offer on a new vehicle early March, we agreed on price and conditions, company took $2000 deposit. Dealership closed shortly after due to pandemic, when they reopened they refused to honor the original deal claiming the factory incentives were no longer available, they are asking for $4000 more. They just returned the deposit, I wasted time and money, will not deal with them again and do not recommend them.

So we went to AutoNation’s service center located in the Ashburn Virginia area on June 17th, 2020 trying to replace a 2 1/2 year old battery for 2016 Honda accord; mind you we’ve already had a defective battery when we purchased the brand new Honda accord in 2016. These people have no customer service training. The gentleman told that batteries on these cars need to be replaced every 2 ½ to 3 years... I was shocked when I heard this statistics. If buyers knew about this fact I am sure they’ll never buy a Honda.

I have twice had less than pleasant results dealing with AutoNation dealerships. While the ads may quote a fair price for the vehicle, be aware you will be charged $799 Dealer Service Fee, Tag Agency Fee, Tag/Registration fees far in excess of actual fees. This will add about $1000 to price of vehicle. On 2 occasions I had a trade in figure based on accurate information submitted on my trade in, and on both occasions the appraiser has "found additional problems" which result in a lower trade in offer - in the most recent case a reduction of $1000 from the figure offered online.

I drove 2 hours after reserving a vehicle the day before. Got there, waited 1 hour only to find out the car was transferred and sold elsewhere 5 days before. The apology was insincere as there was no real option given. After reading additional reviews online, I think I dodged a bullet as they have a terrible reputation and bad cars! My suggestion if you are buying a high end car and not a beater; DO NOT BUY FROM AUTONATION!

Hi, I bought on 01 29 -2020 a Bmw x 5 at the Autonation of West Palm Beach, after 3 minutes the car broke down and the Autonation managers have not responded since then and Robert service manager said, "What you expect from a used car!" How broken the car is! I ask Help. Thanks Alessio **

AutoNation Chevrolet North refused full payment by debit card, even though bank authorized full amount. Forced to finance at high interest. After 2 days dealership refused to look at vehicle issues. Fake money-back guarantee. Fake limited warranty. Unethical finance manager.

It was my first time at AutoNation and we all understand buying a car is a big decision. I did not anticipate enjoying the purchasing process, or were even dreading it, but as myself and husband was walking through the doors we met Ahmed ** a sale associate who say "what can I help you with today?" My response was "we're just looking" then Ahmed said No-pressure, and we didn't feel rushed, he listened to us, Ahmed made the process easy and Quick with clear communication. Final price was exactly as negotiated and with no last-minute surprises. Ahmed ** was Professional and polite salesperson and attentive to our needs. Mr. ** went above & beyond locating a specific vehicle, delivering vehicle to us, staying after hours to make our purchase an exceptional experience.

AutoNation deliberately and calculatedly concealed an Engine gasket repair that costs us almost $8000 to repair. They advertise that they take the worry out of purchasing a used car, but they did the opposite. They did a great inspection, yet hid the results of it. When we had issues and requested an inspection report, we discovered that they had in fact discovered this prior to selling it, didn’t repair it, and then sold the vehicle to us without disclosing the damage.

I bought a 2020 Outback plus four warranties after the salesman and finance manager ensured me “the warranties are refundable”. One of their selling points was their statement that the computers that Subaru puts in their cars should not be trusted. After coming to my senses and requesting refunds I was told that only two or the four warranties are refundable. Since the salesman and the finance manager do not deny these points, it is clear AutoNation condones the behavior of providing half-truths and denigrating the computers that Subaru uses in their cars.

Probably the absolute worst place to shop if you are counting on something honest and transparent. I purchased a 2020 Hyundai Elantra SEL from them, on Jan 29 and they pulled out every nasty trick on me to get me to pay more than the price they advertised. First of all, they did not honor the online price quoted at Autonation, even though it explicitly mentioned that incentives are available to everyone. Then they switched my model to a demo version with higher mileage (probably had been stock, longer!!) and different color (classic bait and switch!). Then after switching my choice for a car, they further changed the price than what they quoted me, which I later find out because the numbers did not match.

Selected a Mercedes Benz Vehicle at the AutoNation affiliated Mercedes Benz Dealer in Wesley Chapel, Florida and were assigned a sales rep. The sales rep gave us quotes and said to look them over and to get back the next day. When we tried to contact this sales rep we were told they were not available and a new sales rep was assigned. Then the new sales rep sent us by email a new quote and said to contact them the next day. The next day a new sales rep was assigned and this happened two more times. So had 5 different sales reps in 5 days. So we said the process is now totally confusing and much more complex than is necessary. Now no one from that dealer has contacted us so we just gave up on them. Guess they are not interested in selling a new expensive Mercedes Benz to a repeat customer. Also looks like Autonation has no quality control process built in to monitor their sales reps.

In Phx Az We were approved for a used Dodge Journey (we needed a 2nd car). The said 1000 down payments about 400 mo. We signed the papers the day before When going to pick up the vehicle. Next day, only to find out they said the banks want 2500 more down of course we rejected & walked as we were walking out. Our salesman Derek offered us a free tank of gas. Said come in sat so I called him sat & going back n forth all day sat he had customers then I had to take my vehicle in to get my tired fixed.

We've recently purchased a 2012 Cadillac Escalade from AutoNation in Waco Texas. The salesman told us that he recommended if vehicle because it was a good one, and according to AutoNation policy they do a 123 point inspection on a used vehicles, come to find out once we purchase the vehicle we found out that the struts were worn out, so we contacted AutoNation to see about getting them to fix the vehicle which should have been caught on the 123 party inspection but it wasn't. I talked to one of the service managers when they were describing the problem to us and I asked her was it that was it like that when we purchased it, and she said yes but now through all the haggling and discussion, negotiation, etc, they will only pay for half of the repair. That is not fair to us, plus we gave $3000.00 down on this 2012 Cadillac Escalade, We feel so used and swindled.

I just bought a Tahoe from Autonation in North Richland Hills, TX. The sales man would never show me a breakdown of the cost but everything seemed higher than it should have been. When I got to financing I was rushed through the process and did not have time to review everything until I was home. The dealership had added extended warranties, gap insurance and tire and wheel warranties without discussing with me. They do this to improve their profit margins and then they talk and celebrate about taking advantage of customers in trade magazines.

Total waste of time. Awful experience. I never had a such an awful experience with any other car dealer. I was interested in buying 2017 Toyota Camry. I had asked for out of door price. Their Salesman Mr K. sent me the out of door price. I agreed on the price. I took an appointment for test drive at 7pm as I was planning to visit their office after work. They also text me at 3pm for appointment confirmation and I replied Yes.