AutoNation Reviews

If you have a 2015 Chevy Equinox, watch out for the electrical system. The lights on the panel go dim or go out. Watch the shift gear, the lights may blink when the car is turned off, and most of all if your care stops while driving, I mean really stop while driving as if the car has not gas. Be careful, my car turned off 16 times. In 2020, It was diagnosed the problem could not be found. GM will not help you, They never will help you. Yes they may follow up, But, don't be fooled. The product is okay. The repair service SUCKS. It might be better to purchase another car brand. after All they probably cost the same. But give better repair service.

I purchased a used truck and bought an aftermarket warranty. I specifically wanted the warranty because diesel trucks have emissions issues. I was told the warranty was bumper to bumper and when I read it it there was no exclusion for diesel engines. My truck broke down 3 months later and AutoNation refused to cover the repair because it was an exhaust issue. In diesel trucks an emissions issue will cause the motor to shut down and limit speed to 5mph, so I was unable to drive the truck and had to have it towed.

On 12/11/20 I had my car serviced at autonation in Miami, Florida. The service was for an oil leak. The service adviser told me that the mechanic said #4 parts needed to be replaced. On that day I replaced #2 of those parts. I returned 3 days later, because my car was still leaking oil. So I then replaced another part. On 12/11/20 I was told I need # 4 parts changed. When I went back, I was told by another mechanic that I only needed #1 part. To conclude they had me to service #2 parts on the first date for nothing, I did not need the first #2 parts, I only needed #1 part.

I wish I had read the reviews of AutoNation before buying from the Fort Myers Toyota dealership. My wife and I purchased a Mercedes Benz convertible from this company, and we were lied to by the sales rep from the very beginning. They agreed to complete some simple repairs on the car that should have taken 2 or 3 days at the most. The salesman promised it'd be only 2 days, no problem, he just wanted the signed contract, and he knew we had a trip planned and needed the car. They've had it for over 2 weeks now, and they refused to provide a loaner.

Do your research before you buy from any dealer that is owned by AutoNation. I recently bought a BMW from a dealership that is owned by AutoNation. When I was researching, I did not know that a lot of dealerships are owned by AutoNation. They own hundreds of dealerships across the country. After I bought my car which is a 2018 BMW, I started having all kinds of problems. I should have know this was going to happen because the customer service at the dealership was unbelievably horrible. They are like dealing with an old school used car lot. Very slimy and a bunch of liars, even at a high end dealership like BMW.

In 2016, I bought a 2013 Cadillac XTS Premium Luxury from AutoNation dealership in Corpus Christi, Tx. One week later, I heard a knocking noise like coming from the trunk area. I took it in & when the mechanic comes to tell me it was a truck hitch rolling in the trunk. I left thinking it was fixed. As soon as I left the lot, I heard it again every time I went over a bump. Needless to say, I had it a year & started looking for another one. I found a 2017 XTS in Houston, over 200 miles away. I bought it & a few weeks later, the same noise again.

I started out looking for a good used Toyota Camry as I always buy with about 20,000 miles so I don't eat that depreciation so I usually deal with Carmax in my opinion the best place to go for a new/used car. 1 sheet of paper, everything is very transparent, no hidden fees or annoying salesperson throwing in extra stuff you have to be really careful of like AutoNation did to me.

Auto Nation has been the fastest and easiest to work with. When I bought my car I was given a lifetime powertrain warranty. Now you can’t go wrong with that. I get fast and courteous service. They have a theater room to watch movies while you wait with fresh popcorn. They come and get you when your car is ready. They don’t announce your name expecting you to hear them. That’s refreshing. And every time you take your car in they give you a free car wash.

Tamara ** of AutoNation Honda of Chandler was prompt and courteous. Polite and accurately resolved the issues. I bought my Toyota Sienna at a Honda Dealership and they took care of my vehicle like it a Honda. Thank you Tamara.

Found a Mercedes C250 Coupe in-line at Autonation Mercedes Benz of Orlando that I was interested in, entered my trade in VIN number and had an offer prior to going to the store to test drive the car. I had previously taken my Trade in to Carmax so I could have a “base” for my trade in and AutoNation offered me $2000 more than Carmax. Upfront pricing, excellent Customer service, quality car. Their website is not the best but it works OK. I definitely prefer Carmax’s website when it comes to filtering down for a specific car with specific wants/needs.

The service advisor Hayden and service manager Hawk both went out of their way to make sure my warranty repairs on my 2013 F-150 were done correctly and kept me updated...Thanks.

They offer far less than the Kelly Blue Book value, I would have been willing to negotiate, however, they were rude with a - What did you expect, type of email in return. When I can clearly see a similar car with twice as many miles and a base model no less, being offered for sale at 5k more than was offered to me with a top of the line car with half as many miles. You have the choice to go anywhere you would like to negotiate the sale of your car or your trade in, I would not go with these people as they give Used Car Salesperson a bad name, with all that implies.

I am a customer who went through a manufacturer recall service about a part of the brake system that needed to be changed and they also offered and serviced my truck's transmission to this location and I came out with a 2014 Silverado with transmission damaged because someone did not complete all the fluid when doing the service, the service manager (Jul / 6/2020) told me that transmissions could run low in fluids for hundreds of miles without damage.

I made an offer on a new vehicle early March, we agreed on price and conditions, company took $2000 deposit. Dealership closed shortly after due to pandemic, when they reopened they refused to honor the original deal claiming the factory incentives were no longer available, they are asking for $4000 more. They just returned the deposit, I wasted time and money, will not deal with them again and do not recommend them.

So we went to AutoNation’s service center located in the Ashburn Virginia area on June 17th, 2020 trying to replace a 2 1/2 year old battery for 2016 Honda accord; mind you we’ve already had a defective battery when we purchased the brand new Honda accord in 2016. These people have no customer service training. The gentleman told that batteries on these cars need to be replaced every 2 ½ to 3 years... I was shocked when I heard this statistics. If buyers knew about this fact I am sure they’ll never buy a Honda.

I have twice had less than pleasant results dealing with AutoNation dealerships. While the ads may quote a fair price for the vehicle, be aware you will be charged $799 Dealer Service Fee, Tag Agency Fee, Tag/Registration fees far in excess of actual fees. This will add about $1000 to price of vehicle. On 2 occasions I had a trade in figure based on accurate information submitted on my trade in, and on both occasions the appraiser has "found additional problems" which result in a lower trade in offer - in the most recent case a reduction of $1000 from the figure offered online.

I drove 2 hours after reserving a vehicle the day before. Got there, waited 1 hour only to find out the car was transferred and sold elsewhere 5 days before. The apology was insincere as there was no real option given. After reading additional reviews online, I think I dodged a bullet as they have a terrible reputation and bad cars! My suggestion if you are buying a high end car and not a beater; DO NOT BUY FROM AUTONATION!

Hi, I bought on 01 29 -2020 a Bmw x 5 at the Autonation of West Palm Beach, after 3 minutes the car broke down and the Autonation managers have not responded since then and Robert service manager said, "What you expect from a used car!" How broken the car is! I ask Help. Thanks Alessio **

AutoNation Chevrolet North refused full payment by debit card, even though bank authorized full amount. Forced to finance at high interest. After 2 days dealership refused to look at vehicle issues. Fake money-back guarantee. Fake limited warranty. Unethical finance manager.

It was my first time at AutoNation and we all understand buying a car is a big decision. I did not anticipate enjoying the purchasing process, or were even dreading it, but as myself and husband was walking through the doors we met Ahmed ** a sale associate who say "what can I help you with today?" My response was "we're just looking" then Ahmed said No-pressure, and we didn't feel rushed, he listened to us, Ahmed made the process easy and Quick with clear communication. Final price was exactly as negotiated and with no last-minute surprises. Ahmed ** was Professional and polite salesperson and attentive to our needs. Mr. ** went above & beyond locating a specific vehicle, delivering vehicle to us, staying after hours to make our purchase an exceptional experience.

AutoNation deliberately and calculatedly concealed an Engine gasket repair that costs us almost $8000 to repair. They advertise that they take the worry out of purchasing a used car, but they did the opposite. They did a great inspection, yet hid the results of it. When we had issues and requested an inspection report, we discovered that they had in fact discovered this prior to selling it, didn’t repair it, and then sold the vehicle to us without disclosing the damage.

I bought a 2020 Outback plus four warranties after the salesman and finance manager ensured me “the warranties are refundable”. One of their selling points was their statement that the computers that Subaru puts in their cars should not be trusted. After coming to my senses and requesting refunds I was told that only two or the four warranties are refundable. Since the salesman and the finance manager do not deny these points, it is clear AutoNation condones the behavior of providing half-truths and denigrating the computers that Subaru uses in their cars.

Probably the absolute worst place to shop if you are counting on something honest and transparent. I purchased a 2020 Hyundai Elantra SEL from them, on Jan 29 and they pulled out every nasty trick on me to get me to pay more than the price they advertised. First of all, they did not honor the online price quoted at Autonation, even though it explicitly mentioned that incentives are available to everyone. Then they switched my model to a demo version with higher mileage (probably had been stock, longer!!) and different color (classic bait and switch!). Then after switching my choice for a car, they further changed the price than what they quoted me, which I later find out because the numbers did not match.

Selected a Mercedes Benz Vehicle at the AutoNation affiliated Mercedes Benz Dealer in Wesley Chapel, Florida and were assigned a sales rep. The sales rep gave us quotes and said to look them over and to get back the next day. When we tried to contact this sales rep we were told they were not available and a new sales rep was assigned. Then the new sales rep sent us by email a new quote and said to contact them the next day. The next day a new sales rep was assigned and this happened two more times. So had 5 different sales reps in 5 days. So we said the process is now totally confusing and much more complex than is necessary. Now no one from that dealer has contacted us so we just gave up on them. Guess they are not interested in selling a new expensive Mercedes Benz to a repeat customer. Also looks like Autonation has no quality control process built in to monitor their sales reps.

In Phx Az We were approved for a used Dodge Journey (we needed a 2nd car). The said 1000 down payments about 400 mo. We signed the papers the day before When going to pick up the vehicle. Next day, only to find out they said the banks want 2500 more down of course we rejected & walked as we were walking out. Our salesman Derek offered us a free tank of gas. Said come in sat so I called him sat & going back n forth all day sat he had customers then I had to take my vehicle in to get my tired fixed.

We've recently purchased a 2012 Cadillac Escalade from AutoNation in Waco Texas. The salesman told us that he recommended if vehicle because it was a good one, and according to AutoNation policy they do a 123 point inspection on a used vehicles, come to find out once we purchase the vehicle we found out that the struts were worn out, so we contacted AutoNation to see about getting them to fix the vehicle which should have been caught on the 123 party inspection but it wasn't. I talked to one of the service managers when they were describing the problem to us and I asked her was it that was it like that when we purchased it, and she said yes but now through all the haggling and discussion, negotiation, etc, they will only pay for half of the repair. That is not fair to us, plus we gave $3000.00 down on this 2012 Cadillac Escalade, We feel so used and swindled.

I just bought a Tahoe from Autonation in North Richland Hills, TX. The sales man would never show me a breakdown of the cost but everything seemed higher than it should have been. When I got to financing I was rushed through the process and did not have time to review everything until I was home. The dealership had added extended warranties, gap insurance and tire and wheel warranties without discussing with me. They do this to improve their profit margins and then they talk and celebrate about taking advantage of customers in trade magazines.

Total waste of time. Awful experience. I never had a such an awful experience with any other car dealer. I was interested in buying 2017 Toyota Camry. I had asked for out of door price. Their Salesman Mr K. sent me the out of door price. I agreed on the price. I took an appointment for test drive at 7pm as I was planning to visit their office after work. They also text me at 3pm for appointment confirmation and I replied Yes.

Went to AutoNation in Houston and Daughter had already identified specific vehicle to purchase. After an exhausting waiting period they offered financing at 5%+ (for 787 scores). We rejected this and Obtained our own financing and 1/2 their rate. Finally got the Tags on the car and then they came out with, wait for it...: only One (1) Key Fob. Immediately Inquired about this and salesman said "Jeep only give one key..."- HA. Much to my chagrin, when pressured, Manager came out and said "Vehicle was priced with only 1 FOB and not two..."- Where this came from or was printed I'll never know.

About one year ago my significant other and I purchased a pre-owned Audi A5 from Autonation Volvo in Bellevue, WA. Once we bought the car we were only able to drive it in two week increments before having it taken to the shop to be serviced. I lost count of how many times it had broken down on us while we had the warranty. One of the main problems with it was that it had a horrible oil leak. We would go on to get it repeatedly serviced at Audi without the service department actually fixing the problem. Apparently, there was so much wrong with our newly bought vehicle that Audi was fixing the first problem they could see.

I took my 3 year old Malibu in for service and to fix the poorly designed display that my daughter broke for a second time due to its design. I agreed and paid the $600 service fee plus the $800 for the new display. They took 2 weeks to fix and last Thursday they indicAted it was ready. I told them I would pick up Friday. When I Ubered there Friday they told me they had fixed the display and rest to English. It had been in French. After 30 wasted minutes I was told it would be an additional 30 minutes to wash it. Remember they knew I was coming in. I declined and after 15 minutes they brought it around. The display was still in French. Additionally the drivers seat would not move forward. It pivoted apparently due to an issue in the right track - not an issue when I brought it in.

These people and company are complete frauds and don't have any morals. They gave me a price of $18k online then offered $13k when I went into shop after 3 hours sitting with my family! DON'T EVEN CONSIDER SELLING A CAR TO THESE PEOPLE! YOU WILL BE RIPPED OFF!

The online quote for my 2016 Lexus nx200t was $22051. I told them to check my Carfax. I had a accident, I knew it and told them. I had a scratch just below the Lexus symbol on the back hatch. I guessed that they would bring the price down about $500, not $2700. They offered me less than $19500! They expected me to fold but I went down the block to carmax where I had a $21000 written estimate (given after inspection) was honored.

Autonation advertises that they'll buy your car. The marketing is misleading, making you believe they'll offer a fair and current market value. I submitted my 2014 Subaru Forester for an appraisal and was shocked to receive an estimate that was less than half of actual current market value. Their car buying service is a ripoff. They are taking advantage of the uneducated and of those in financial desperation. My advice is to stay clear of these unethical people.

DO NOT BUY A CAR FROM THEM UNLESS YOU READ THIS FIRST!!! My wife and I bought a certified used car (2013 SL63AMG) the day before Thanksgiving last year (2018). As we were driving off, we noticed an ABC malfunction code (hydraulic suspension code) on the dashboard. The car began making a really rough noise and vibrations. It wasn't supposed to do that. After Thanksgiving, we called and we were told not to worry and to just drop the car off and it would be fixed, since it was warrantied for 90 days.

I just bought a new 2020 Durango SRT from Cindy Woods at Auto Nations Dodge in Mobile, AL. I have been buying new cars for over 55 yrs. and this was easiest purchase I have ever made. If you are looking for a new or used vehicle try Auto Nations Dodge in Mobile AL. Ask for Cindy **, you will not be disappointed.

I would like to share my recent experience with a local car dealership. I went to Auto Nation Ford in Frisco, TX to buy my new Ford Edge. As negotiations started the usual tricks were tried with me, at one point they decreased my trade value $3000, to give me a lower price on the vehicle, assuming I wouldn’t notice. I was ready to leave when Cody **, the sales manager took over. We eventually agreed on a price for my vehicle. At that time, Cody **, shook my hand, said sign here without reviewing terms and I went into financing. As I met the gentleman doing my contract, Lorenzo **, he proceeded to hit on me, suggesting that I wouldn’t need to change my initials when we got married, along with other comments. I ignored his advances and we sat down to do my paperwork.

We purchased a 2009 BMW 328i last August 2019. It had 92,*** miles when purchased. I was assured that I have a 90 day or 4,000 mile warranty if the car breaks down. Last October 30, 2019 the car started rough. I know it was a misfire. I contacted the dealer and dropped it off the next day for repair. I informed them that it is still under the 90 day or 4,000 mile warranty. The Service Adviser called me that I have engine misfire due to multiple failed ignition coil. She also informed me that my claim was denied since it was caused by a spark plug which was not a listed warranty item.

Bought a new 2019 911 4s from Bellevue Porsche in Washington. Three months after getting a custom build going a key feature of my build was eliminated by Porsche. Not the dealer's fault but no one told me and I might have chosen other options. I felt like once I took delivery (option was engine related and not visible) they were done with me and were not honest about the situation at pick up. Did not even apologize for not telling me on a 163000 dollar car. They never call back when they say they will follow up. Let's hope the service department is better than sales.

We purchased a used vehicle from AutoNation. When we looked at it, they were installing a new wiring harness. We almost didn't purchase it fearing future issues. They assured us they would stand behind the work, and stated it had passed their "rigorous inspection process". Nine months later, we had a catastrophic transmission failure. We towed it to our mechanic. He stated that the wiring harness was not installed properly. Many of the wires were not connected. The fuse box was dangling and was not secured. The engine was 1.5 gallons low on water. There were 19 "Check Engine" codes that we were never aware of, since the wiring harness was disconnected.

Just as the other customers I was duped by AutoNation in Houston, S. Loop. They'd just received a trade-in and put listed it online as ready. So I came in to buy it and it was in the shop with the mechanics. They told me I buy but it now then come get it when it's finished and ready. After a week I came back to get it and had problems on my drive home. Turned around and took it back. They kept it about 2 weeks this time replacing parts. Picked it up and it still wasn't driving just right, but I was too busy to go back. I went back about 2 weeks and said it still wasn't right and they told me I must have hit something. Even though I hadn't put hardly any miles in those 2 weeks from the original when I bought it they insisted car was driving correctly due to my error. JUST SAY NO TO AUTONATION.

I WOULD STRONGLY RECOMMEND THAT YOU DO NOT PURCHASE A VEHICLE FROM THESE PEOPLE. Been dealing with this dealership for almost 3 months with numerous issues they can't seem to wrap their brains around even a simple alignment. They released information regarding the previous owner of the vehicle purchased (including ssn, contact number, home address, dl number, etc.). They then released copies of a driver's license with rental information for another young lady who had the rental prior to us.

Everyone was nice enough, however I waited for quite a while for them to get my vehicle financed. I do not like the fact that they added all of their warranties and products onto the numbers they were giving me. Everywhere I have bought a vehicle gives you the price then asks if you want to add on extended warranty. Tire protection, oil changes etc. They just automatically put it in.

I claimed for small dent that occurred to my car. AutoNation won’t cover stating it is not repairable. They will make loopholes and will make up exclusions so basically they won’t cover for anything. You can’t do anything because you already paid and business is by phone. You will be enticed to sign up for dent insurance because it’s for 7 years for $899 and if you think about it is cheap because dents or dings in your car is most likely to happen but I’m telling you, once you submit a claim, they won’t cover it and will make a lot of exclusion criteria and there is nothing you could do because you already paid and they won’t do anything! They will even hang up the phone and you will get tired calling.

Dishonest company with Joe and Rob. First we agreed to the car being shipped from NY to NM for the price of 4,500 delivered to my door. Once I paid for the vehicle I was promised the title to be shipped overnight which did not happen. When I asked them twice why it did not they did not respond except with a tracking number. They assured me the car was in great condition and no major issues. I purchased the car sight unseen BIG mistake. After I paid the 4,500 and got shipping arranged a few days later the delivery guy called me and said my car would be in the following day and to have the 1,000 cash for delivery. I was like what? So I called the dealer and talked to Rob and JW and all of a sudden they said they don't recall that conversation and they thought I was scamming them.

I got the price off the internet and also confirmed it over the phone. After the test drive, I was trying to buy the truck and they raised the price on me. They are dishonest and put a dollar over their customers. (((( BUYER BEWARE )))). They are not your friend and will cheat you if they can.. I will never go back to the used cars in Laurel MD location.

This is for the Jeep dealership location in North Richland Hills, TX. My car needs a tune-up. Took to Pep Boys for a free diagnostic as I have a prepaid maintenance agreement with them. Pep Boys gave me a print-out of the diagnostic and exactly what was needed to repair the vehicle. My auto simply needs a tune-up as two cylinders are misfiring. Then took to dealership for the work as I also have a prepaid service contract. They kept my vehicle for three days and then explained that they must run their own diagnostic for $165.

My family and I went into AutoNation Tempe and everyone seemed so willing and helpful. We found a car we liked, did the paperwork, signed all the contracts, put the money down to drive off the lot with the car. We were told we were approved the payment amount per month and we were good to go. Almost a month later we receive a call from Keith in finance stating we needed to return the car because they couldn't get an approval. But if we got a Cosigner we could keep the car. They knew our situation before we got there. So basically they will lead you on and get your hopes up for nothing. What a waste of time. I will NEVER recommend autonation to anyone ever.

Paid 5-year dent protection agreement. When needed, I took car to dealer to be fixed, they called Dent Protection company, got denied. Said they would get back to me. They did not. Then I called FOUR times to "file a claim", said they would get back "as soon as possible". They never called back. Bait and switch, beware.

AutoNation Collision Center, Tampa Fl 33614. I am so sorry to say, poor work, not happy. Paid almost $800 to put new front bumper on my LS460, but the day I got the vehicle I saw bumper was not installed all the way. I showed the crack between bumper and the body. They told me I have to pay to fix the crack. Whereas, I just paid almost $800 to put new bumper. Why I have to pay? It is their fault. They probably did a rush/sloppy job. I told them I am not happy with the work. They did not care. I did not want to create a scene. I left. While I was leaving manager and the Collision Estimator Lady heard me. The manager did not react/care. Response from the owner, is a universal answer. Don’t fall for that. It is the same response for everybody. People! Stay away. Go anywhere but this place.

Finance - Illegal activity from finance. I didn’t want extended 3rd party warranty. Russ made me sign two contracts in case I changed mind. After a few hours of research didn’t want and 14 days later it was in my loan without any authorization. It’s been a month and AutoNation still overcharged $5k stating in 6 weeks it will be rectified plus that I’m paying interest on. Will unfortunately make a legal case since no one will address there.

I am trying to cancel the extended service from them. I have filled up all the forms and did all the paperwork with the first week of my vehicle purchase but still no email back nor they pick up the call from finance department. I want to cancel the extended warranty and service from them but they are not helpful at all after the business is done with you. Don't not any extra service they offer at all.

Got a 2007 Kia Optima for 3000. Broke down after 2000 miles. They wanted me to buy another car when they should have replaced the one sold to me.... Got a very bad deal and they did nothing. Not to add but the car was for getting my sick grandma to and from doctors. Now we have no car.

I purchased or finance a car in AutoNation located in Des Plaines Illinois. They have a good and friendly consultant. Anthony ** is a good consultant. He did his best to us. Thank you Anthony **. From Carejohn

The sales reps I worked with were pretty good, and I do like the car I got (despite a bit of maintenance needed after purchasing). However, for some reason they are brushing off the We Owe portion of the agreement. The We Owe agreement required it be fulfilled within a week. It has been a month and a half. After repeated calls and emails, they still have not fulfilled it. They keep stating that it will be fulfilled "soon," or that they have to wait until after the end of the month (twice now), or that they need to speak with some other department, etc. The list of excuses is getting too long. Nice sales reps, but they don't seem to stick to contractual agreements. This is a big red flag.

Bought a car from AutoNation and now need some help with a service plan and can't get it. Keep getting bounced from one person to another who says they can't help but can transfer me to someone else. Seems like a joke to them.

I recently contacted two AutoNation owned Lexus dealers in Florida to inquire about RX350s they were advertising. The salesman energetically explained to me their "no haggle" low pricing, and then sent me a sales invoice that included not only a "documentary fee" and an "electronic processing fee", but an $800 "Dealer Service Fee", thus adding about $1000 to the advertised price of the vehicles. When I complained I was told this was part of their "no haggle" policy, meaning non-negotiable, and they charge this on every vehicle they sell. So their vehicle cost advertising is totally wrong, understated by nearly $1000, but they sure look good on all their "no-haggle" advertising. Avoid buying from them. I'm also very surprised that Lexus would associate their name with such deceptive trade practices. Inexcusable.

My entire family is in the auto business. We have several new car dealerships as well as many used car dealerships. So I know a few things about the business. The Fort Myers AutoNation Toyota convinced my elderly father with stage 4 cancer to get new brake rotors. After 2 months they started making noises again. They claimed that the brand new ones rusted because of salt in the air and he needed to pay for another complete installation... $650 more. I thought this was bad. But because my father was so close to passing away I decided not to make a big deal out of it.

Megan who work at Autonation in Mendhall is very rude. She calls me, talk very nasty to me then hang up in my face. Is this how you treat your customers now? I will call the people who I was told to lie to and tell everything. Thanks Megan. Sorry Rod. Oh I also recorded the way you talk to me.

I have had numerous bad experiences with both dealers Mercedes of Pembroke Pines and Nissan of Pembroke Pines. (Both AutoNation dealers) I took my Mercedes for an oil change, and the car was returned to me with no A/C. AutoNation insists they have nothing to do with it, and asked me 1.5K to fix it. My 2019 Nissan Murano have a grinding noise in the front right wheel since new. I brought it to the Nissan of Pembroke Pines because I was told that I will get loaner. I drove to find out that I either have to wait hours at the dealer or get an Uber to go back to work.

Vehicle Protection Plan is just a high dollar scam. If you want to cancel, you will never hear from managers, finance people or "corporate." Which appears to be some web-site that will text and you will never speak to anyone. If you go to the dealer everyone quit or suddenly aren't in even though you made an appointment. God help you if you keep this thing and actually try to use it! One star for original salesman who shouldn't work in this snakeden.

Bought a used Mazda 3 from AutoNation Gilbert AZ in Apr 2019. Liked the car and the car is still doing fine. Here is the sad part. Like many people have complained, this dealership is only about completing the sale. You will then be treated like nuisance for any requests that you make after you have signed the papers. After I signed all the papers and when they handover the key, they said the car has only one key. The fob and programming for an extra key costs $300. I tried following up to get the additional key and they tried pushing it beyond the 5 day/250 mile limit within which I can return the car. I had to deal with different people every time I tried reaching out. Every time you reach out, the previous person who responded will be out of office or not in the office. Which is stupidity. One Sales guy shamelessly and outright said that they don't have to disclose any problems with the car when they sell.

Do not buy anything from them. They are a bunch of liars to get the sale and after that they will not even acknowledge they did business with you. They never answer you calls or return your call. Once the deal is done and so are you. They sold me a lemon. I bought on April 4 2019 and went to the shop on April 22 2019 and I still without a car because it is not fixed yet. Please take my advice and stay away. Registration should be getting to me in two weeks and now it's been over one month and I still did not get it. Very Very deceived is how I feel right now.

I bought new car on March 23, 2019 from AutoNation Toyota Hayward. Right after getting the key, I found a defect in the car. The sales manager Daylen promised to fix that. After a lot of begging for one week, the part got replaced but the technician mis-assembled the dashboard and it was falling apart. I noticed that after reaching home. I am not getting any further help from the dealership since I am just one customer out of a billion customers they may have. I tried to reach Toyota Customer Service but even they are not able to reach out to dealership to get this so called "New Car" repaired for no fault of mine. Finally Toyota Customer Service give up and told me that since it is dealer's fault, they cannot help. I have lost all my enthusiasm of new car and all the money that I paid for NEW car.

Do NOT do business with AutoNation Toyota. I still haven't got my $1000.00 back. They lie. They told us that they needed the check to hold the car until financing could be arranged. They cashed that check the next morning. I still haven't got my money back.

About a 2019 Jeep Cherokee Latitude on 3/20/19. The computer went out on 3/23. Chrysler said it couldn’t be fixed. But I’m getting a lawyer. DO NOT PURCHASE A NEW VEHICLE from AUTONATION JOHNSON CITY, TN.

Bought a new MB G63 from MB Sarasota, AC didn't work in the way home (obviously never checked), they picked up car next day but left the loaner locked with no key. Got car back a full week later dirty, half tank of gas, and the AC still not fixed correctly. I can't seem to get a hold of anyone at MB headquarters in Atlanta that cares at all, they tell me to call the service mgr. I'm getting nowhere! Automation Sucks!

This company will not process a refund for my extended warranty. We had purchased a 2017 Beetle from them in 2017, but this year, we determined we needed a larger vehicle. We did not return to AutoNation to purchase, instead went to another Volkswagen dealer. Once AutoNation discovered we had gone to another dealer, they will not return calls, nor will they process our Extended Warranty we had purchased on the Beetle. Basically, they are "mad" we did not come back to AutoNation. I have contacted AutoNation 4 times, without success. A bad way to do business, and I DO NOT RECOMMEND anyone purchasing from AutoNation Volkswagen Las Vegas.

I purchased a brand new 2017 F250 from AutoNation Ford in Katy Tx. I opted to have the dealer handle the lift, wheels, tires and color matching of the bumpers mirror caps, grill and door handles. Let me tell you that was a $13,000 mistake. Within a few days the paint was literally falling off. Not to mention they installed the wrong wheels. When I took it back a 4 hour one way drive they put the right wheels on but scratched the ** out of one. They tried to use a touch up pen on the paint that was chipping and falling off. No real prep work was done.

I have taken my car in several times for service. Not only did they not fix the problem but it also took them a month to schedule the appointment because I needed a rental car so I could go to work. My car is still not repaired. We have taken it in 3 times now because there is an issue with the stereo and backup camera. We have video to prove what it is doing because by the time they get it scheduled it won’t recreate the problem. We have sent them is footage to the service manager and he still has not addressed the issue. We have also taken it in because when the air conditioner is on it will fog up the front window. We also have pictures of this that we have sent. This is a concern because it happens while you are driving as well as parked. They keep my car for 2 weeks at times just to give it back and say they couldn’t find an issue. I want my car fixed properly or I will definitely consider filing a lemon law claim against it.

I went to Auto Nation to possible purchase a car. I was getting these phones calls/emails to come in. When I finally came in to look at some vehicles. They did a switch on the vehicle I had intended to purchase. The sales agent did not seemed at all concern about helping me. When I asked him questions regarding the vehicle that was available, he said, "I could not see it because it needed a muffler and was currently in shop." I ask could he pull it up online, he stated he did not have a picture online. Frustrated, I kindly got up and said my kindly goodbye. I went to another dealership who in turn meet my needs, I got the vehicle I wanted, with a better price, financing was no problem, monthly payments far less than Auto Nation wanted. Please do your research on this company, not worth your time or hard earn money.

12/29/2018 purchased my new car at AutoNation Toyota Weston. I noticed my cigarette lighter sockets didn't work. I made an appointment at AutoNation in Pembroke Pines, FL (closer to home) 1/5/19 at 7 a.m. However, I arrived at 7, checked in, waited, only for Gary in the service dept to tell me he can't help me (in a very nasty tone), "You need to take it back to where you purchased it from." My response was, "Aren't you corporate?" He says, "Yes, but, I still can't help you." Needless to say, I made another appointment for 1/12/19 to the original purchase location, and had to take a 20 minute drive, only to wait 3 hours to have my fuse changed.

Had taken my 2014 Chevy Malibu down there (N.R.H. Ft. Worth) for service. They couldn't find the problem but charge us 495.00. 150.00 of that was a diagnostic. Yet the car continued to run back. Took it back and they said that it would cost us 1800.00 to go inside the motor to adjust the timing chain. We refused and they charged us an additional 175.00 diagnostic fee before we could remove the car off the lot. So think before you take your vehicle there. 600.00 for nothing.

My experience with AutoNation in Tempe Arizona was horrible. I purchased a car a month ago and when the car was shown to me there was No scratches and NO stains on the very light Tan seats. I have pictures of what was shown to me. When I picked up the car The seats had paper on them and I thought maybe because the seats were light and with people getting in and out they didn't want it to get dirty. I took the paper off because it's just myself using my car. As a couple weeks went by the permanent Stains started coming thru. In both front seats. Dark spots engraved in the seats. I contact the salespersons. He apologized to me and said if AutoNation doesn't do anything he would buy me some car seats. That was generous of him to say, but the point is I was given the choice to say if I wanted to purchase the car with the Stains.

I purchased a 2014 Ford F-150 several months ago. Purchased the block of 10 oil changes. 1st oil change and tire rotation the tech left off a valve stem cap. I just went in for 2nd oil change and tire rotation and was informed that I needed new pads and rotors on all four wheels. I ask the service writer why the tech didn't inform me that the pads were worn at the 1st service appointment. He wouldn't answer me. I then take my truck to my mechanic and he informs me that I only need front brakes and rotors. The dealership is a den of thieves! I would have spent an additional $575 if I had let them do the brakes. This is criminal and it makes you wonder how many hundreds (if not thousands) of people are ripped off by these clowns every year.

Never go here, service is horrible, quoted amount is never correct. Price given by a person, doubled the following day. After confirming a price with the manager, Tony ** on the phone, drove there and then was told that was not the correct amount. Unprofessional. Don't buy or get service here. 0 stars.

In August 2018, I went in to get my brakes checked. I was quickly told that I need pads and shoes replaced on my F150. Then I was told the brake lines needed to be bled. My first mistake not calling my husband for a consult. I thought okay it’s a dealer, they’ll do the right thing. Wrong. It's December and 701.00 less; I’m having the same problems with my brakes. I went to AutoNation yesterday. No remorse or regard for me as the customer. Ginger started asking questions about the brakes. I explained that they are squeaking and the brake goes down. Unconcerned she asks who did the work. I told her one of her technicians.

Worst Experience Ever!!! AVOID AT ALL COSTS! Sales Manager (Paul) is a lowlife jerk, typical screw you over salesman. This dealership is a complete joke. Bought a brand new 2018 Enclave with 24 miles on it. Our sales person was great however the Sales Manager (Paul) is your typical seedy, low life salesman. A complete jerk!! After we bought the car we noticed a vibration coming from the wheels. We took the vehicle back and they took almost three weeks to fix the issue. The problem was that every tire had a severe dead spot because the dealership never moved the vehicle. It sat on the lot in the same spot for months on end resulting in flat spots on each tire. Their fault not mine.

Told to be here at 7:30 am, and I was here early... Told it would take an hour and a half, here it is 11:05 and I'm still sitting here for just an oil change... Disgusting service and I will definitely find somewhere else to go!!! This one is on Victory Dr.

Bought a car from AutoNation Hayward Toyota on July 22nd. A month later I got a letter in the mail telling me that I need to bring it to them for a VIN verification. I take a Friday off work and go to the dmv to get this done thinking I will get a plate in a couple weeks. Two months later I got a letter in the mail telling me that I need to get a smog test. At this point it has been 4 months and 1 week since I purchased the vehicle and still don't have a license plate.

I have taken in my 2011 Dodge Journey to be serviced I don't know how many times. I've had a heating issue that has not been fixed. Dropped $300 on a part that was to fix it but hours later it's not FIXED. Oh and the check engine light magically appears. Never had issues before. I had to wait a week before bringing it back - Bring it in and the service advisor and his team got it to work magically without any reason. They couldn't explain why... which is weird because I was driving it around for 7 days with cold air. Questionable. What did I drop my money on and why does it start working all of a sudden? They say my check engine light tells them it's transmission related and that they could just clear it. I tell them as long as the heat is working again to keep the car overnight maybe it will kick back to not working because I find it crazy that it just started working for them no problem.

The power steering went out on my 2012 Fusion. I was told that it was a recall issue and fixed at no cost. Five weeks later, the steering went out again. This time I was told it was steering rods and charged $1300. TWO weeks later it went out for the THIRD time. It was finally fixed (according to them) correctly. I do not believe that 3 different things happened to my steering in 7 weeks. I do not believe that there was anything wrong with the steering rods! I also believe that had I been a male, this would not have happened. Also, last November I took my vehicle in for a tire repair. I was told at that time that my air conditioner wasn't working. (Why would you check the air in Minnesota in November?) Well I just went thru the entire summer with my air working just fine. Do Not Trust AutoNation in White Bear Lake, MN.

I just bought a Toyota 4runner at AutoNation Fort Myers. I complained about the car is not clean, does not look brand new, but they said that is the only gray one they have, the black one will be $1000 more, but they promise me they will clean up and make it look great. After I signed the agreement, I noticed I was charged $191 for vehicle care, Jesus Christ, I was buying a new car. And also they charged $368 for the weather tech waterproof mat, considering the interest, that 3 pieces of plastic will cost more than $500, absolutely a ripoff. All the finance people there are professional liars and cheaters.

Brought my car in to be serviced, it's a Shelby GT500. It went in for a small leak of oil out of a crankshaft seal and an ac problem and to correct the recall for airbags, long story short. They took it on a 10 mile joyride in which independent witnesses saw them pushing the car. When I got it back clutch was destroyed. They claim it was bad but never put any notes on the paperwork prior to servicing it. I rarely drive this car except to car shows, they broke it and do not care.

Don't even know where to start this review. They took over a week to change a fuel pump and charged about double what they should have. I was a little upset with this but not mad enough to ever write a review. Then I discovered both the sunroof and my turn signals/hazards were no longer working. Taking it back I was told nothing they could have done could have cause this to happen.

We just bought a Jeep Wrangler which was advertised as $26,725.00. Although the buying process was relatively Quick I left my wife to pay for the vehicle as my truck was being serviced elsewhere. The next day I was looking at the paperwork and they had charged her a $799.00 Service fee. That is total BS and they deserve no more respect than an internet scammer. Had they advertised the vehicle for $27,524.00 we would not have bought it. My wife and I change our vehicles every year and they scammed us. We will never purchase from AutoNation again.

Bought 640i online, preowned. Was told by John ** car was in “pristine” condition. Was not. Chrome wheels were pitted and trim had no shine. Later talked to Chris ** about the problem and neither will return our multiple calls.

I brought a vehicle in for ongoing warranty/recall work. We were clear on multiple occasions that we didn't want any additional services completed. We were told that the warranty issues were "fine" but that they had found nearly $2,000 of other work they had diagnosed. We told them to put vehicle back together, to do nothing, and that we would have the vehicle inspected by our mechanic. We went to pick up the vehicle and were met by $329 of "diagnostic" fees even though they completed no work and repaired nothing! At this point, my wife was late for work and my child was late for school and my vehicle was being held hostage.

I was initially pleased with the online internet service I received prior to purchasing my 2018 Toyota Highlander. I have purchased three Highlanders from this same dealership in previous years and for the most part the service has been great. However this in-dealership purchase experience on 9/6/2018 was less than satisfactory.

Hesitantly took my 2011 Silverado in on Wed Sept 12 2018 based on my previous experiences. Requested battery check. Fri Sept 14 2018. Truck is still in shop. They began an analysis I didn’t approve and inform me I need a new “crank” draining my battery. $600 bill. Phone calls here not returned and totally ignored as I informed customer relations guy there. Don’t take your car here.

On September 1st, @ 6:30 pm, we printed from the actual AutoNation website, NOT a 3rd party or Ad, 3 trucks that shows the price, packages, and the savings. So the following morning we drove 2 hours to the dealership. Before we turned our vehicle off, we again went on their website, to verify they still had the truck, and the cost. We took a test drive, returned, and told the salesman we wanted to buy the truck. Miraculously the price jumped up almost 5k!! We realized their scam, and left. We stopped for snacks and gas on the way home, and there was a family we recognized from the dealership, and the car they wanted, also went up around $3,500. The corporate office blames TrueCar for not updating the AutoNation website. What?? Big, Big Scam.

Went to purchase truck based on price given, when it came to financing was charged $1250 for running boards that were on vehicle. Text salesmen before driving there about any extra charges. He said none.

Please don't service your vehicle at AutoNation here in Laurel, Maryland. Management are the worse, had my truck for 3 weeks and it was return with no gas and scratches all over my new vehicle. Management claim they don't know how that happened. It was with them for the last 3 weeks.

I bought a 2015 VW Passat from AutoNation USA in Corpus Christi, TX on 8/18/18 and noticed there were dried hard water spots all over it. I returned on 8/25/18 to get an auto detail performed, which consisted of buffing the paint in order to remove the spots. When I arrived to pick up the vehicle, I observed that the entire car was covered in deep scratches and the Black paint had obviously been burned as it emitted an array of different colors (Red, Yellow, Green). The chrome front grill and VW decal had also been scratched due to the complete incompetence of the person(s) performing the service. The hard water spots were also still present.

Bought a car from AutoNation Acura Gulf Freeway because of the Carfax and have had nothing but problems. The manager Jeffrey ** has done nothing but drag this out. He says he will talk to the GM, Ronald **, and never calls back. This is the worst customer service ever and will never trust Carfax again.

I own a small business, my company car gave up. So I needed a delivery car. I found one for about $3500. I wanted to put $1500 down. When asked I said my credit score was about 680. That's when I was informed my score needs to be 800 or above to get financed. What a joke.

I recently received a mail offer from AutoNation Honda Miami Lakes for service, advertising some complimentary items. Once there, I found that the service representatives (2) didn't know about the offer, and they had to call their manager (evidently, there's no communication or training about the dealer's policies). The text in the offer led me to understand that I was going to have new windshield wipers, amongst other items. When clarifying that it was only liquids top off, it was clear that the offer had grammar errors and led to misleading information.

Mr. ** has to be the most amazing individual I have ever met in the car business. I cannot elaborate on my experience that brought me to meet him but the man is honest, sincere, trustworthy. He is amazing character and I would bet my life on him. I would recommend to anyone that needs assistance to seek him out and he will do the right thing. Thank you Mr. ** you’re awesome.

Very dissatisfied with my recent and will be last experience with AutoNation 2 months ago. We test drove vehicle but sure needed more time to inspect a car with all the flaws we are coming across. 1st problem was that they sent our loan to a bank other than ours even after we requested and salesperson wrote down the bank we wanted to go with... 2nd they promised to repair/replace damaged trim from passengers side and headlights (not done yet). Now with all the rain we've been getting I have leaks inside my car???? WTH.

Bought a car they claimed was in perfect, like new condition. Car had engine trouble and ac trouble within days, had to contact BBB to get them to repair. After repair same issues occurred costing me around 1000 to fix. Horrible service.

2018 Chevy Malibu front grill broken. They had to replace it. Also was in shop fives days. They also forgot to bolts and Shimmies back into the headlights while the fives. Also that being said Service manager said one person start and another person put it back together that didn’t know what he was doing. They had it scratched the top car of the in the hood while working on it and then this all in time I bought the car then buff out repainted.

Bought a 2011 Ford F350 from Brooksville AutoNation. Be very careful. I was a sucker and was misled several times during and after the purchase. Was told the truck was a one owner, had at least two owners. CarFax showed no accidents. It was traded in with accident damage. AutoNation had it repaired but did not disclose it. The previous owner did! The tailgate was replaced with the wrong gate, they won't replace it with the right one. Was told I would get a check from them for other issues in 72 hours, it's been 10 days and no check. Called Scott, Sales mgr, and he said it would be cut today, I had called about it 4 times! They are a boiler room operation I would never buy another vehicle from them. I should have believed the 2 star rating for AutoNation. Obviously Mike Jackson, CEO is running a subpar operation!!!

I purchased a car from them and the very first claim I made on the policy I was told "That is not covered under the policy!!!" Funny thing, the person in Finance who sold me the policy told me that all repairs would be covered for the life of the policy. I will NEVER buy another car from these people, they are extremely dishonest!!!

Christian was my Service Tech. He was very helpful in the situation. He introduced me to Sal and Stewart the Managers. They apologized and assured me that they would do whatever it took to make it Right. And they DID. They Gave me VIP Treatment. I was WOWED with the level of service I received from them Both. (Offered me full trade in Value to put toward a New Car. This was a Wow.).

Fremont AutoNation: Wrong diagnostic which cost to me 4 times - Reason for visit: AC fan was always on when the ignition key was on. AutoNation Issue: 1- Wrong diagnostic which costed to me more. 2- more than 2 times for fixing the issue. AutoNation Honda Fremont did recently did a diagnostic for my car for "AC fan was always on when the ignition key was on" issue. After diagnostic, they suggested me a replacement of "Dashboard Fuse Box" and it will cost around more than $1800 (fuse box $600 '38200-SNA-A32'+ $ 1200 labor).

Customer service will make or break a business and how you treat your customers. The finance department Jason and Renne have the worst service I've seen in such a long time. I waited 4 weeks to receive the documents for the used car I, purchased because they were going through a paper based to a digital format. Renne, promised me over and over she will send me the documents 3 emails, 2 phone calls and nothing. I contacted my sales person and she was on top of it.

I had been researching Volvo XC60, XC90 and Cross Countries. I had reserved a car through AutoNation's website and scheduled an appointment at the Volvo Stevens Creek location. I had an expectation of what the experience would be like to purchase a luxury car. Unfortunately, AutoNation Volvo Stevens Creek did not deliver. The car we had reserved was filthy both inside and out. The person we had made the appointment with was “out to dinner”. There were no additional service/sales staff to assist us with our purchase. We waited for fifteen minutes outside then decided to walk away. We walked down the street and purchased a Honda Pilot instead. As I stated, we were buying a car, we were not just browsing. I emailed the manager I had been working with but never received a callback. I contacted Volvo USA directly today and when I am ready to purchase a Volvo I will be going directly through them.

Autonation paid for the break repair.

We purchased a vehicle from Audi of Newport Beach, an AutoNation member this past January 2018. The vehicle is a 2007 BMW X3. It had many issues, some actually safety issues like breaks and main belt tensioner about to fall off that should have never been let out but in this world, I guess this is what a consumer is up against all the time. The vehicle developed an electrical problem since the first week we had it. It would randomly discharge the battery in about 10 hours. The problem continued to get worse and finally, we took the car to a trusted, local auto electrical repair shop. After days of troubleshooting, they found the problem which also includes a defective battery.

I recently purchased a Mazda CX -5 from AutoNation Panama City Fl, The Sales Gentleman I dealt with was Coy **, Excellent Customer Service! Very professional! Outgoing, very friendly, and very patient with me upon looking for a new vehicle. Went above and beyond to search for exactly what I was looking for and found it, Very grateful for that. I will most definitely refer him to all friends/ family!

BLUF: The service technicians at #Autonation #Toyota did not secure a hose to the transmission after I paid $350 for a flush resulting in a CEL, damaged sensor, a rental, and a poor customer experience. I’m disappointed with the service department’s technicians. I’ll say that first of all, the employee that was helping us, Taryn, was courteous and accommodated my girlfriend and I as much as she could. Saturday morning we dropped off her RAV4 for a transmission flush that we were supposed to have picked up later that day. We paid $350 for this service. My dissatisfaction began as we were driving home. The CEL came on in her vehicle about 1.5 miles from the dealership. We took the vehicle back to have it looked at and waited in the lobby/customer area.

Auto Nation in Katy, Tx...go anywhere else but here. They hook you with a promise of a great deal. I recently found on my contract they overcharged me by $680.00 over the price agreed to the vehicle. It was on a hidden line that you never would look at, hidden in by the interest total including the price of the car. Very tricky.

Good morning everyone by AutoNation. My son's life was changed yesterday, thanks to you Skip, Charles and Mike. This was our 4th or 5th car we purchased with my wife at your place! Always friendly welcome at the door, right away taken care of us. And I’m not talking from the popcorn or coffee. That you can get everywhere. What you don’t get everywhere is…the smile, the knowledge, the attitude…and I can go on and on why WE customers feel like HOME in your AutoNation!!! This people make the difference in every business in the world! I’m this year 40!!! Years in customer service! Thank you SKIP, CHARLES, and ‘BIG’ MIKE.

I was interested in a truck and saw that, through their website, I could reserve it for 72 hours. It was late on a Wednesday, and the only time that my wife and I could both view the vehicle was early Friday. Within 10 minutes of me providing my information, Cristian ** called to confirm I had requested the hold on the truck. I informed him that I had, and was very interested in the vehicle. I then asked various questions on its history. Mr ** then said he had limited access to the information on the car, since it was new on the lot, and the fact that I had placed a hold on the vehicle. I told him that I wasn't too concerned, as long as he had any additional information available when I came on Friday. He then proceeded to send me pics, confirmation emails, and additional information on the vehicle that very day.

I own a Honda accord 2015 model purchased from AutoNation East Sahara, Las Vegas NV. I am facing an issue from the first day I purchased the car which has not been resolved till today. The passenger door makes a rattling noise which is so annoying I can't explain. I have complained about this since the first service at AutoNation but it hasn't been fixed. I have tried all level of escalation and complain with them but no luck. I spoke with service manager and the showroom manager as well but they didn't do nothing about it. If you look at my service record of past 3 years, you will see I have complained about the rattling noise in almost all the services. I shouldn't have purchased Honda from this place, this is the worst experience of my life. The noise is so irritating, I have to put music on every time just to keep my mind off it. Hope Honda can understand my frustration and help me with a resolution.

I bought a white Toyota Camry 2014.5 model in September of 2014. In February or March 2018 I complained to the dealer where I bought the car, AutoNation of Cerritos (CA) about the paint. The body shop looked at it, calling the process delaminating, and ultimately offered to repair it out of warranty for $1907, of which they would pay half and I would pay half because I have been a good customer. They said the paint is warrantied for only 36,000 miles, and my car had at that time more than 58,000 mile on it. This is the second Camry I have owned on which the paint failed. The first was a 2006 Camry I bought in 2009. It's desert sand colored paint failed in 2013, developing long lines that looked like scratches.

I bought my 2018 Highlander from Auto Nation, Austin Tex Dec 30, 2017. The dealership kept me waiting for over two hours to see the financial manager. Consequently, I was tired and eager to close and signed up for extended protection. I have been trying to cancel these programs for 7 weeks and the dealership will not return my calls or answer my emails about cancellation status. I submitted a signed and dated cancellation form, Jan 31, 2018, cancelling Dent protection, Cosmetic wheel protection, and appearance protection.

Last August we bought a 2005 Jeep Grand Cherokee Limited. Unbeknownst to him with the vehicle had not even been through the service departments it should’ve had a 50 point inspection done before they put it on the lot. When we purchased the vehicle the door handle was broken and we were told that Jeep Chrysler no longer makes the door panel and they would have to go to a junkyard to get the dock door panel. Well they had the vehicle for two weeks and still no door panel. They should’ve fixed what was not checked on the vehicle prior to it being sold, when they had it in their service department. We purchased six oil changes with our package. We’re expected to sit 2 to 6 hours to wait for an oil change.

I recently had a bad experience at AutoNation Ford in Katy Texas, and shared it on Facebook and Yelp. Upon my next time coming to this establishment, I was refused service. Keep in mind I spent 73,000.00 here on a brand new truck, and now they just won’t, will not, absolutely refuse to honor Ford's warranty.

I have been trying to get a refund since September of 2017 for the extended warranty. The dealership says that I should be getting it and I am due it but all they can do is submit the paperwork. I am going to buy a new truck in 2018 but I am not from this dealership if this is the way they do business. I have bought over 5 cars from the dealership they bought out and always was taken care of this fraud.

Of course they didn't want to be responsible for any of the issues found in the car. (I actually have recordings of how bad they treat me and my wife).

Terrible customer service. Bought a use 2007 Maxim Nissan July 26, 2017. Found out when I drove the car home the brake was bad. Now 5 month later it got a oil leak and all type of things wrong. How did this vehicle pass inspection or did it get one? Now I find out the Vehicle Protection Plan that I paid $2000 for don’t hardly cover anything. I would recommend to anybody avoid this dealership AutoNation Ford 12237 Gulf Freeway, Houston, TX 77034 at all cost.

I bought my first car from AutoNation Ford in Littleton, Colorado and it was a 2008 Nissan Sentra. They claimed to have done a 125 point inspection however less than 2 weeks of having the car and it breaks down and has to be towed to the service center. There they told me it had a major oil leak to the point where there were metal shards in the pan. I was young (18) and they refused to help me in any way and said the ONLY option I had was to get a new car and roll the loans together. So they got me a 2016 Ford Focus. I had that car for about 3 months and its transmission went out for no reason or fault of mine. Then they said, "Well you’re screwed," and combined it all into a third car and at this point I couldn’t afford it and I told them that but they insisted that was my only option.

Calif., Rocklin AutoNation Honda. I bought a 2018 Honda Pilot after looking at a couple of used Pilots. It was my choice. The initial salesman was nice, he said he wasn't paid on a commission, and it didn't matter what offer I would make, he'd take any offer to the sales manager. So that was fine. However, after we agreed on a price, they then send you to their Finance person in a back office. That is where the hard sales come from. Rather than just write up the loan terms, he tried to sell me on about a dozen add-on packages. He kept telling me things would go wrong with a new car after the factory warranty was up. When I kept saying No-thanks, he then tried to sell me an extended warranty.

Purchased my new Grand Cherokee - After putting such a great experience at AutoNation. AutoNation rewrote a contract. Stated I need to sign but tried to say the finance manager put the wrong amount of down payment on paperwork in order to get me there. But in this new contract it had taken off my 2 year warranty and raise the amount of finance of vehicle 11,000 dollars more. Not knowing I know Banking you can not remove the lender/lien holder and put your name as creditor and slip in an increase of 11,000.00. Unless you get me to agree you can buy vehicle back from lender and resale... Which would be super dirty.

I would give this a zero star rating if it were an option. I would NEVER recommend anyone to do any business with a dealership that gets vehicles from AutoNation. When buying a used car, an additional fee is added to the cost of $800 which is AutoNation and they really could not give me an explanation as to what this fee was for. I viewed a car at Mercedes Benz of Sarasota. Emailed salesman that evening letting him know I wanted the car. Next morning was in process of signing papers to hold car when AutoNation rep calls and informs me that car has been pulled from another dealership. Bottomline they care nothing about customer service. And to top it off, I never even received a call from Mercedes dealership salesman afterward. So, will never grace their doorstep again either.

I am so grateful and thankful for such a blessed experience... From the time I got in contact with Christopher ** about my 2014 Grand Cherokee he kept in contact with me, he wasn't bothersome, he was concerned about my concerns... He never put another vehicle in place of the vehicle I picked out. Everyone at the AutoNation dealership was full of smiles and great attitudes... He found a lender that accepted me with a 2 year warranty, gap coverage, and I also get 4 free service at their location of oil changes.

Initial contact on Tuesday, 01/09/2018. Spoke to AutoNation salesperson via phone and email, at a Santa Clara California Mini dealer. On 01/10/2018, I responded to her email and told her I was ready to purchase the car. She did not respond to my email. 24 hours later, I contacted the chat on their website and was told someone would call me right away. 2 hours later I received an email from the sales manager and in a one liner he told me the customer was responsible for shipping and didn't bother to answer any of my other questions. I already knew I was responsible for shipping. I responded back with "will anyone be answering my other questions?"

5 days after the cash purchase of a used car, this organization is demanding more money and stating they will not legally transfer title to the vehicle to me despite a contract that reflects the balance due was paid in full. Use caution in all transactions with this organization.

Test drive a vehicle, "encouraged" by the salesman to keep it over the weekend, had not even secured financing. The car was for my 20 yr old son, within 10 hrs that Saturday a deer ran out into the side of it, I went to the dealership early Monday AM, and was basically told it was not their problem, had the GM and several others coming at me to get it financed that day, even though I had already told them I would rather finance through my bank. I explained to the GM that I did not know if my loan officer would even finance the car now, his words were "don't tell him about the wreck"... I explained to them that I was not financing anything with them that day or any day until the car was repaired. I then was told to let them know where the repairs were being done and when it was done, and that this was all my responsibility.

Not one person has contacted me with the decision of my online credit application. The salesperson won't call me back or respond to my emails. All of my personal information went out to la la land and have no idea if their online credit app process is even legit. Salesperson is Jeff ** in Ohio (Westlake). Their online chat personnel is of no help either.

This note is a long time in coming! I initially took my Impala in because of transmission issues & and a loud thump coming from the dash. At the time I brought it in, I was not sure how this would go due to several experiences with dealership service departments. So I hoped in one hand and cautious in another. In steps Stephen **. I was first greeted with eye contact and a friendly handshake. He addressed me with respect and concern for my needs and the needs of my vehicle. Took care of the Impala (my baby!) and assured me they will find out what is going on. I left with the highest level of confidence that my issue would be handled. Then I looked on Yelp at the reviews and began to be concerned. Yelp had lambasted your service department with a barrage of terrible reviews. As I read them, I hoped once more, my situation would be different. IT WAS!!!

I have a FJ Cruiser that is currently under warranty with the AutoNation extended warranty. The transfer case is leaking, the timing cover is leaking, and rear diff is leaking... On top of that the wheel bearing on the left side was the only repair approved! How can this be legal. I am talking with an attorney next week. They state that the gaskets, and seals are not covered and since it's leaking those repairs on not covered. The parts have not failed, and to add insult to injury now since we made an attempt at a claim if the parts are ran into the ground and need a total replacement they will not be covered because we neglected the problem versus repairing the seals. DON'T BUY FROM AUTONATION! The extended warranty they offer is garbage. Oh and the companies act like a monopoly so their service personnel is trained to only fix the bare minimum. If you take it to another Toyota dealership they just find a way to deny the claim.

Re: Auto Nation Chevrolet Laurel, Md. I bought a 2015 GMC Terrain SLE 90 days ago. Since then I've been into the service department five times for faulty brakes, noise in the steering wheel & dashboard and tire repair. They're telling me they can't fix the noise in the steering wheel, so I requested another Blk 2015 GMC Terrain SLE with a sunroof just like the one I have now. I've been trying to reach corporate for a month now and been in touch with the Regional Manager (Chris - **) who has been stalling not trying give me another truck. This is the car I bought from them, The first one was a 2008 Buick Lucerne. I had that for 18 months and went to the service 15 times. Please Help! Thank you.

1.5 hours to drop off car, prearranged to have rental car. Service guy Michael ** that arranged it with went to lunch, nobody else even acknowledging I'm standing there. Asked for Service Manager Scott, he is out today and is being promoted to GM and Assistant SM is in training. M. ** back from lunch and tells me how lucky I am. They usually don't pre arrange for rental before diagnostic and started to argue that I was to be there before noon.

Worst dealership in South Florida! They don't know how to communicate or take care of their customers. I recently purchased a $70,000 GLE Coupe from them, had some simple questions later on about the extra coverages I bought from Michelle their finance person and No One got back to me! Only the salesperson did and texted me I quote "I gave her your name and number, but I cannot force her to call". Really??? Today I asked the salesperson who was her boss and I get a text back from his cell number I quote " I am her boss, my name is Mr. **". I assumed that it must her boss so expressed my frustration with their finance person Michelle not getting back to me on simple questions for a while now and guess what... NO RESPONSE.

Went to buy a car. Payment would be 450 per month. I can't afford that. They say, "No worries. After the coupon book arrives, call your lender and they will bust up your warranty into biweekly payments and that will lower it to 402 per month. This didn't sound right, so I asked the general manager. He said the guy was wrong, but new. He apologized. I said I couldn't buy the car then, and took it back the NEXT morning.

I waited about 6 months for the car to finally arrive. Once we got it, we went to buy our trailer. After some back and forth with the trailer dealer about weight distribution and a lot of online research, we figured out that we couldn't use the weight distribution hitch that was recommended. I confirmed with the dealership that I got my Q7 from and they told me "hook up the trailer, do your safety checks and go". Okay, so it's that easy! We went to pick up the trailer, which had a dry weight of 4380 lbs and a tongue weight of 730 (there are some reasons for the high tongue weight).

Bought a used car from AutoNation, Clearwater, Fl. Told me they had done a 125 point inspection and fixed all the issues. Took the car home for my grandson. That is when I had it checked by a Chevy Master mechanic. Here the list. Brakes metal to metal, Belts need to be replaced, Ignition wires, ABS computer replacement, Fuel pump need replacement. The best screw up by the AutoNation mechanic, he tightened the lug nuts with an air gun so tightly, then stripped them. This required that they had to be cut off. Requiring the brake disk and hub to be replaced. Needless to say I called them about the problems. Their answer was I had to bring it back to Clearwater, a 100 mile 1 way trip for me. Then to add insult to injury they refused to do anything because I had exceeded the 150 mile limit by 57 miles.

I purchased a CPO 2014 Chevrolet Impala LTZ from Auto Nation Chevy of Clearwater, FL in April of 2017 with under 65k on the dash. Beautiful car. After having the car for less than a month it was having some issues with acceleration and a rough idle. I took it to the service department where I purchased it and they asked me if I could leave it with them for a day to figure out what was wrong with the car. I did but was not provided with a loaner due to their policy stating that I was supposed to have the car back same day. A mild inconvenience compared to what was to come. After half of the day I was contacted and told that the new car I purchased had a crack in the catalytic converter and a hole in the upper air intake hose!! How that got by them when I purchased the car is beyond me.

Deceptive from the start at AutoNation Ford in Corpus Christi. I had scheduled an appointment for today 9/18/17 at 9 a.m. It was for a fuel line replacement that was making it hard to fill gas on my F-250. I had asked the woman when I called to make the appointment how long it would take. She put me on hold and came back to tell me the service would take 2 hours. So I took the morning off from work, showed up at 9, they took the truck to the back, and I sat down to wait. A few minutes later some guy calls my name and brings me to a side room. Says I need to have a diagnostic check done on my truck for $109.00. I told him, "No I don't, that it was never mentioned when I made the appointment." He then says they would not guarantee the work without me paying $109 for the test. He also then tells me it will take 4 to 5 hours to drop the tank, put on a new gas fill hose, and put the tank back up. I told him to give me my truck back.

I just wanted to make people aware, that even though, they are a nationwide company, do not be fooled that they are trustworthy. I recently went to look for 2 vehicles, as mine and my wife's were totaled and one stopped running in Hurricane Harvey. My family and I went to the lot, they showed us a vehicle and we really liked it, then my daughter felt water on the floor board, so that prompted us to look in the trunk wheel well, there was at least 6 inches of water. The general manager called me, which was nice and said it was from pressure washing, but 6 inches of water? He then proceed to say he wanted to help and offered the same car at a lower price, I tried to let him know that we didn't want a car with water in it, especially after the flooding here and I said we want to buy two cars from you guys and are still willing, he just kept putting us off. Very upset that we were offered a wet car and spent most the day there and there was really no concern.

On July 4th, I purchased a 2017 4Runner Limited from AutoNation. Now I will spare you all the boring and completely ridiculous details of why AutoNation is complete garbage and I'll never do business with them again. Told and shown that I was purchasing a "Toyota Glass" Package. This we were informed was to ensure that only Toyota Glass would be installed or repaired limitlessly over 8 years. Now, having not purchased a new vehicle in over 12 years, I’d never heard of anything like this. Well, upon requesting this service, I was told that this feature (which actually does exist) was never discussed with me. So no they can't fix my glass. How in the heck would I even know about this if it wasn't discussed? Nonsense.

I bought a used Jeep from AutoNation of Ft Myers, Fl. Told the Jeep was checked from top to bottom. 2-1/2 months later had to replaced the whole brakes on the Jeep. Told by Tire Choice that these brakes were so bad. They told me that they were never checked by AutoNation because if they were they would have fixed them. They are such liars. NEVER DO BUSINESS. STAY AWAY FROM THEM.

I purchased a 2016 VW Beetle Dune from AutoNation VW in Columbus, Georgia. I also purchased an extended warranty and maintenance package of over $3,200.00 which should have left me worry free. Wrong... I went for my first oil change and Volkswagen had no record of my VW Care Plan. They had no record of my extended warranty. They had no record of my theft insurance which I don't remember purchasing or discussing but it was on my purchase agreement. From the time of the oil change in February 2017, I have called and called with no answers and no call backs. I finally got fed up and after many attempts was able to get a representative from Volkswagen customer care to assist me beginning in June. He also had trouble getting them to help me and we finally, at the end of July, got them to send the paperwork to cancel the false services that they had sold me.

BUYER BEWARE!!! The car I Purchased has a clean Carfax but, get this, the interior door molding was painted with a paint brush. Of course I didn't notice it until the next day after I purchased it. Cannot believe an organization of this size would stoop this low as not to disclose this little detail. The manager will not contact me, the salesman is young/new, I don't blame him. I feel they should replace the panel properly. The salesman said the manager cannot do anything.

Earlier this year we bought a car from Autonation Spring preown department. They advertise that they do a 125 point inspection on their vehicles. The car had just under 20k miles. A few months later my son said there is a loud flapping noise sometimes when he is driving. Since he is in school in a different town, we waited for school to be out. When we made an appointment for 10:00, we were told the car would be ready at 3:00. Our service advisor, Colby, never called so we did and said she will check on it. 4:00 passed and no word so we went up there. Almost an hour later, we were told 2 technicians looked at the car and found nothing. Before my son went back to school I took a look at the spot and noticed a rubber piece loose and pins missing.

Peoria Chevrolet AutoNation - I bought an older low mileage vehicle. Out of respect to my friends who sell cars I was sure not to treat the salesman with respect. The car had an obvious problem. I left a deposit and they told me they were going to fix it the next day. I went back and it was not fixed. The dealership's general manager tried to intimidate me which when I walked away I asked the salesman if I was correct in what I was experiencing and he quietly confirmed it. The boys who the salesman run to in the tower were out & out liars. These guys will say whatever they have to, to sell a vehicle. I will be researching my options of recourse.

My vehicle became inoperable due to an engine cooling system error which put the vehicle into "limp mode" and was not safe to drive on public roads. Being that my vehicle was stranded in a parking lot less than a mile from Ford AutoNation Scottsdale I called them seeking some guidance. I explained the situation to a gentleman in the service department and he advised I contact Ford roadside services to have the vehicle towed in since there was an open recall posted on March 27th, for the coolant level sensor (2013 Ford Fusion). I called the number he provided me and the woman took my information and a tow truck promptly arrived and I followed him to the dealership in another vehicle.

I went into AutoNation Audi in Peoria AZ. on 7-27-17 looking for a used Audi Q5 for my son, we walked through lot and found two, the 2014 was what we liked. Test drove with salesman twice. Went inside talked little told him I would be paying cash. He brought back a written estimate with tax, title and license. To my surprise the "Autonation no-haggle price" price went up $2,240.00. I talked to Mathew the manager and he said it's not the price on window with no explanation, another salesperson told me they have outsource printing and they got it wrong. I'll be buying elsewhere.