AutoNation Reviews

I filled out their "We will buy your car" offer online. They made me an offer and I set an appointment to take my car in. When I arrived they would not honor their offer even though I was completely honest in my description. They are not trustworthy and I will never do business with them. Do not trust their offer.

My wife and I purchased a vehicle from AutoNation and bought the extended warranty. Unfortunately, my wife was involved in a head-on collision and the car was a total loss and completely totaled by the guy party's insurance. I reached out to cancel and get my prorated reimbursement for my extended warranty. I completed the form and sent the documents as requested and on Dec 19, I received an email that said I would be getting my check via USPS in 6-8 weeks. I checked back in to find out my refund amount and was told they needed a payoff letter from my lender. Last Thursday, Feb 12th, I drove 2 and a half hours one way to get the payoff letter showing I owed the lender nothing and emailed it on the 13th. I was told by your representative that I would get my check within 48 hrs via FedEx.

I made an online request for a quote, agreed to their terms, then showed up at their "Land Rover" location on Topanga Cyn. The team at Land Rover was unaware of the appointment. After questioning me and not trusting that I was in the right place, which required me to use my laptop to pull up the appointment notice, they said I had to go to a different location at the other end of the valley. I decided to cut my losses and moved on. The following day, another salesperson called and asked for information and said he would meet me at my office, but he never materialized. I would avoid them.

Stay far, far away. All the right marketing, all the wrong follow through.

I had a great experience with sales consultant Henry ** from when I drove in at AutoNation. I parked my car with my family and I got off my car. I saw a gentleman by the front door of the dealership. I confronted the guy. I asked him, "Do you work here," and I asked him I'm looking for salesman because I'm looking for a truck or Crossover and Henry politely said, "I'm a sales consultant and I can help you." So I said great. I asked I'm looking for an suv fwd and showed me a couple of trucks. And he also welcomed me to auto nation. So he told me the details and pricing of every truck and mileage wise. He was very patient and knowledgeable with every truck because I asked him different questions about if was and or fwd and he answered my questions and he found a nice color that I was interested he brang me inside so I be more comfortable and sat me down. Asked to relax.

AutoNation Chevy on the Gulf Freeway in Houston, Texas has the worst customer service I have ever had in terms of Sales and Service. They lost my registration plates originally and it took me 5 months to get them. When I received a recall notice, I scheduled an appointment two weeks in advance. On the day of the appointment, I got there early and they checked me in and told me to come back in about 90 minutes. I did as instructed and upon arrival, I noticed that my truck had not been worked on at all. The girl who checked me in could not explain why no one worked on my truck. I asked for a manager. He came out and told me he could not explain why it wasn't worked on. He did this with an attitude of I don't care. I asked him if he was the manager in charge of auto repairs. He said he was. I then asked how can you not know why the truck was not worked on. He didn't have an answer and did not care. So I left and went to another Chevy dealership.

THE WORST CUSTOMER follow through I have ever experienced in my 70 years! Trying to work with ANY...AS IN A N Y SALES person on Internet sales or floor sales is an experience that one feels at the end... Well, that is time that was total freaking waste! And times that by 4 days trying to get an answer. Management needs to have the ass handed to them by corporate! AutoNation sales employees would have a tough time at McDonald's figuring out what sack the fries goes into! Idiots is a kind word. I am surprised AutoNation continues in business when the staff is so absolutely utterly incompetent!

Cash Price posted on the Jeep Autonation Website is False. I drove 460 miles to purchase a New Jeep Gladiator from Autonation Jeep in North Richland Hills. They had 7 models I was I wanted. 1st choice 3 with exact color and trim package I wanted. I thought good I just need one. I showed Javier ** the Manufacturer's sticker I printed from the website, gave him the stock number of all 3 Red Mojave Jeep Gladiators. He introduced me to his manager. All were the same and all were available. $44,909.00 cash price listed on the website. Test drove everything then he reveals the Scam.

I recently worked with AutoNation Subaru Arapahoe in Centennial CO. They completely misrepresented and fraudulently hid known issues with a used vehicle I purchased. I understand we purchased a used vehicle; however, our decision was based mostly on the presentation of a vehicle inspection that was presented to include anything found to be an issue and either fixed or not fixed. 5 days following my purchase the vehicle started leaking oil everywhere. After an inspection by our mechanic the vehicle is reported to need over $7,000 dollars worth of work; more than we paid. I tried to work with the dealership. They initially agreed to take the vehicle back, however, upon arriving at the dealership to find a different vehicle, Kwabena ** said they would have to work up a trade proposal on the vehicle I purchased. This is not what was presented in writing. This dealership also has a failing rating with the Better Business Bureau.

Hello my name is Amanda ** and my husband Brandon ** retired veteran recently, 3 months ago purchased a 2020 Land Rover Discovery. Upon purchase my husband did a test drive but was told not to go onto the highway. When they got back to the dealership, my husband was overall happy with the vehicle and expected they did their 165 point inspection and he bought the vehicle. Later on a couple weeks later once we started driving on the highway driving approximately 70 miles an hour the vehicle stayed shaking.

Hello. I would like to share my experience with AutoNation regarding a 2017 Chevy Sonic that I purchased at AutoNation Tempe on 10/22/2024. The vehicle was parked until March 2025, as it was a gift for my grandson’s birthday. Shortly after he began driving the vehicle, the check engine light came on. We were told we had to take it to the AutoNation Mesa service center on 07/28/2025. They stated that there were codes that needed to be repaired, and we took their word for it. We paid $1,189.36 out of pocket.

Do not buy Auto Nation extended warranty. It is a complete joke. I purchased a 3800.00 gold warranty on 2021 Chevy Silverado. Owned truck for 1 year of 72 month finance. I have waited over 2 months for them to refund my warranty refund. Called at least 6 times, always 10th in cue no matter time of day. Left numerous messages and emails. Today I finally get thru and was informed I will be receiving 432.00 whenever they mail it out. Could not confirm a date for the mailing. This is a complete joke. I have bought numerous cars from auto Nation and will never buy again. I will pass this experience on to everyone even thinking about a purchase from them. Buy your own warranty from a third party seller. Buyer beware!

My husband and went to look at Mercedes at Coconut Creek AutoNation. We decided to buy out our lease. We then purchased all the warranties. Two months later we were in a horrible car accident that totaled the car. Since August we have been trying to get our money back from the warranty from auto nation. They have come up with every excuse under the sun to not give us the money we are owed. They claim they are waiting for our bank to send them paper work asking for the money. We have no balance at the bank. DO NOT BUY ANYTHING FROM AUTO NATION IN COCONUT CREEK.

I was talked into buying warranty I didn't need worth over &6,000.00. I called the Autonation Ford dealership in St Petersburg. They said they will take care of it, waited 2 weeks and they never did. I then stopped in person only to be told that they don't do this that I had to call myself, which I did and was told the dealership where I purchase the car needs to call them. I will now call the Better Business Bureau. Don't buy a car from this dealership!!!!!

First, hardly anyone returns multiple phone calls! Second, Make sure you check and demand all fluids be changed before you purchase any used vehicles from this dealership. I made an assumption that the transmission fluid was fine until 20 days after purchasing my Honda. The 20th day the transmission shifted violently hard snapping my head against the headrest 4 times in a row that same day. Safety issue , YES! Dealership wouldn't touch it due to "as is" purchase. I was extremely PISSED! I took the vehicle to transmission shop and they checked the transmission fluid finding it was a dark brown and they said it smelled burnt. They mentioned that the fluid had not been changed if not at all. 250.00 bill for auto nation negligent overlook.

They are an unethical company who engage in bait and switch tactics. After this was brought to their attention, they initially agreed to sell me the car at the advertised price. Then mysteriously sold the vehicle to another buyer, after taking my deposit. I bothered to reach out to corporate and they were no help and take no pride in doing the right thing. You can see from the offer that after they agreed to remove the paint protection and LoJack they changed the price to include the removed items. A person might easily have agreed to the higher price than advertised not realizing they were being overcharged.

I purchased a vehicle at AutoNation in January-great experience. Purchased an extended warranty-tried to make a service appointment but that location doesn't do service. I need a loaner and the first place I called said they only provide loaners to customers who have a "real" warranty (not an extended one). Asked could I get a ride back home? No, because I live more than 10 miles from the service center. Called a second location-no loaner there either because my car is 8 years old and they only provide loaners for vehicles that are 7 years old or newer. Tried chatting online with Autonation for help. When I said I need a loaner, they told me they could not help and to have a great day. WTF. Still trying to find someone to service my vehicle. Because of this, I won't buy another vehicle from Autonation.

I learned my lesson the hard way! Never will I ever purchase from AutoNation again. I purchased an extended warranty when I bought my car. I was assured I could take my car to ANY autonation for warranty work. LIES!!! Each Autonation tells me to go back to the one I purchased from even though it is not in the same city to which I live.

I purchased a car from them in May. I had the car a month and it had issues. I took it back in June. I still don't have the car. Now I have them in Arbitration. Good luck. As a consumer, they take away all your rights and $.

Bought a car with a fake car fax report!!!! Returned the car, which took 2 days. They did not want the car back. They sold me a 🍋! Caused me stress and pain. With a dented window, dirty oil and poor wheel alignment and a price three times higher than the actual sticker price. Watch out for AutoNation, owned by Bill Gates.

While AutoNation gets loads of quality cars. Their sales tactics have come across as untrustworthy and deceitful. They communicate poorly, when you make an appointment to purchase, they won't let you put a hold deposit down, so they'll sell the car before your appointment and not tell you until you're already at the dealership to buy it. We purchased another car years ago through AutoNation and we didn't get the car we wanted because they lied to us and said it was already sold. So we went with the car they pushed on us. Just a few days later, AutoNation literally called my fiancé to ask if he was still interested in the car they refused to sell him just the other day. We tried to use AutoNation again this time and had just as much of a sour experience once again. After only bad experiences, it's hard to trust the brand anymore.

I have been fighting with them since May to refund a maintenance warranty on a 2025 Subaru. The Outback I purchased had horrible air conditioning. Stop and go traffic during summer in AZ is not the time to have hot stinky outside air blown in my face every time I accelerate. Autonation would not do me any favors on trading the car back to them even though it was still practically brand new. (All the virtue signaling branding them as a company who cares is clearly fake.) I canceled the warranty in May. I traded in the car a few weeks later. In July they were faxed proof of payment from the lienholder.

After waiting more than 2 days to communicate with cancelation department a person name Ashley made my husband wait one hour pretending that she was working but we heard her on her personal phone chatting with a friend talking bad words and finally hung up without solve our problem. Horrible customer service.

I just wanted to say, I've been looking for a used pickup truck for about 3 months, and I felt with a lot of sales people from different dealerships and by far the hardest working salesman for me was a young man named Abel at the AutoNation in Avondale. He wasn't pushy but sent me links almost daily of trucks like I was looking for. He was super polite and straight with me and I appreciate it. Rare qualities these days.

Be careful of AutoNation Centennial in Las Vegas. Other branches may be fine, but these guys are extremely shady. And if anything goes wrong, it's like talking to pond scum: it won't say anything of consequence, and you'll feel dirtier for the effort.

I have owned Audis for nearly two decades and have worked with Fletcher Jones Audi for more than eight years. Yesterday my car was towed to the dealership on AutoNation’s very first day of ownership, and I can honestly say it was the worst Audi experience I have ever had. When Fletcher Jones owned the dealership, I always received prompt, proactive communication. If my car arrived overnight, I would get a call first thing in the morning—often with a diagnostic video within the hour. AutoNation was the complete opposite.

In may 2024 bought a 2017 Nissan rogue from Auto Nation in Albuquerque. At time of purchase finance manager told us they were retired to give us a 2 year drivetrain warranty that covers stuff like engine, transmission and stuff. That’s fine. Anyway 1.5 year later battery goes out. My daughter who drives car sends receipt thinking it might cover. Which I knew it didn’t.

Today we went to Autonation in Sanford and they kept my husband's driver's license and I asked them if they cand send it through an Uber and they said that they can mail it. We were in Carmax in Orlando and Dani (sales associate) she sent an Uber to Autonation in Sanford to pick up the driver's license.

I ordered some floor mats. I just happened to see an email come in and quickly disappeared to my spam folder. This email asked me to contact them and give them the amount that was charged to my credit card so they can go ahead and send the order. I called before 9:00 and the recording said they are open at 9:00 and hung up on me. I called back at 9:00 and waited 10 minutes to talk to a representative who I then gave the information you and who opened up my order to be sent to me. This is not a good way to verify that the order is good. It takes significant time and effort out of someone's day when other options would work just as well and are easier. When this happened, they lost a customer.

Did not receive sales or warranty info. Car needed repair 2 months after purchase. Took 4 individuals to get me what I needed 2 days later. Service appt was canceled, no reason. Car trim flew off, EPC and engine light on. Brakes squealing for 2 weeks, replacing them. Incompetent, unprofessional communication, disgusted by ignorance. I have been paying for a rental car for 3 weeks. Will respond to reviews in text, no gall to call and accepted accountability.