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I purchased a vehicle from AutoNation Buick GMC on Sahara, in Las Vegas NV, after literal MONTHS of searching for the ‘right’ vehicle upgrade for my family. I found a 2018 Tahoe from AutoNation GMC Buick and after my husband test drove it we decided to purchase. The purchase process and our salesman was amazing. It took less than 3 hours and we were out, and at the time thrilled. This is when it all started going downhill. Less than 24 hours later there was a horrible clunking noise every time we accelerated, we called our salesman and he had us bring it the following Monday. This would be the 1st of FIVE times we had to take our vehicle in to be serviced. We were told the motor mounts were bad, the truck was in their shop for 5 days for this and they replaced them and we took our truck home.
In the 4 months since April (when we purchased our vehicle) we’ve put less than 3,000 miles on our truck but it has been in the shop 4 more times, each time for no less than 5 days. Each time we took it back it was for the same issue. The check engine light would flash, the truck would go into ‘limp mode’ which caused us to lose all power and in turn cause driveability issues. This could occur while going 20 MPH down a road or even down the freeway at 80 MPH, essentially leaving us at a near dead stop in the middle of whatever road/highway we were on. Clearly unsafe. We have had the truck in their shop for a total of 3 and a half weeks, they have never been able to figure out the actual problem with it, but have used my warranty to replace 2 parts, neither of which fixed the issue.
The last time we took our vehicle in we were basically told by John Wong in service, that there was nothing they could do for us because they ‘couldn’t duplicate the problem’, but they were unwilling to drive the truck in order for it to do so. He then told my husband that if it made him happy they would just continue to ‘throw parts at it, as long as our warranty company allowed it’.
Being totally frustrated and upset that we had to make yet another truck payment without having a safe, working vehicle, my husband took it to another GMC dealership. We had an answer and a fix to the issue within a day. A problem that AutoNation could have fixed had they made even a smidge of effort to actually take the time to listen to their customer, diagnose the problem, and allow their mechanics to do more than ‘Just throw parts at it’.
This morning 8/30/2022 my husband went back AGAIN in an effort to let them know the problem found a possibly get some sort of apology instead, when speaking to the Service Manager Mike he was told that ‘he didn’t know what he wanted from him’ and ‘we got at least 300 miles in between each time the light went on’ as if that was something we should feel lucky to have. He said would ‘throw us 2 free oil changes’ for all the past months of hassle. No apology, no explanation for the rude interactions we received from John, no explanation why we could never get a call back and we had to go to the dealership MANY times just to get an update on the status of repairs, just ‘a couple of oil changes’. WHY IN THE WORLD would I EVER take my vehicle back to them?
To be fully honest and completely fair, my husband did speak to the GM of the dealership, Nick, and he was very nice and apologetic, but again the only thing he had to offer was oil changes, except he included a loaner car from them while my oil change was being done. I refuse to have any work done by a service team that at this point I wouldn't trust to work on a Power Wheel.
This is second vehicle we have purchased from AutoNation and we would have continued to be customers had we been treated like people who had purchased a 50K vehicle, rather than treated like an annoyance and given the run around for months, even after knowing that I have small children and the vehicle wasn’t safe or reliable to drive. I hope that by submitting this review to AutoNation, General Motors Corporate and our Warranty company that it saves another customer time, frustration and money and gives them the motivation to go literally anywhere else.
I recently purchased a 2019 Mercedes E53 AMG from this dealership. When my car was delivered from TX to FL, I noticed that the right rear-quarter panel was wrecked, and since the dealership never mentioned the car had been wrecked, I thought the damage happened during the transport. I called Mario (sales) to let him know about the damage, and he assured me that the damage must’ve been done during the transit, since the car had no such damage when it was at the dealership. I called the transportation company relative to the damage done, and was then provided pictures of the car during the pick up at Corpus Christi AutoNation.
With the dealership in the background, I saw the photos of the wrecked damage of the quarter-panel prior to the car being loaded on the truck. I have tried reaching out to Mario, the sales manager Speedy and the dealership, but I am being completely ignored. I am hoping someone finally reaches out to me so I can take this post down, but I’m not holding my breath considering how I’ve been ignored by everyone I’ve reached out to at this dealership.
My wife had an emergency room visit and AutoNation insurance has been jerking us around for almost 1 year. The hospital is going after us for the money. We have filed a complaint with the Attorney General of NY. Autonation is so big that they don't even care about their employees. I'll bet that Mike Jackson has a great insurance policy!
I purchased all the warranties for my 2019 BMW. I took the car for a bubble in my tire a couple times, and when I brake the car shakes. I was told I would receive a loaner car and never did it happen. I had to rent a car and pay out of my pocket. They kept my car for a week and when I picked it up nothing was done on the car. My check engine light was on so I had to take it back and leave it again because they did not touch the car. Again when I picked it up still same shaking when I brake. I took it to a private mechanic and he said I had a gauge in my rotor.
I recently took it back to Henderson and the Manager Wyatt was rude and told me I caused the bubble, in addition there is no way the rotor had any indent or gauge. That it was impossible and laughed in my face. He said I had to pay for a scan if I wanted them to find the problem. I said, "You never fixed it in the first place. I am not paying." He said that they won't look at it otherwise. They tried to charge me for my check engine light on, yet it was not on???? He was rude and I ended up walking out with my bubble in my tire in 100 degree weather. He had no problem with me walking out. What kind of business is this. Talking down like I am stupid. I am very upset about this matter and am seeking an attorney.
I have been dealing with a GM David ** and the market president Travis **. I took my truck in for service due to a faulty fuel pump and was told it will take 3 to 4 months before my truck is ready. I then said, "Let me work on trading in my truck, I do not want to wait that long without my vehicle." I found a Toyota tundra. They brought it in. I told him I would be there around 6:30 at night which I was and told him I was either buying that or selling my truck outright. When I arrive the truck at scratches I needed work so I said, "Just buy my truck outright." I was told then that there was nobody else in the building except for finance manager what which he was not able to do them but that’s a different department.
I had asked why they weren’t still there since I had told him that’s what we were doing and we all agreed to it and they just said everybody had already left for the day. This is what I started doing with David and Travis and at this point, I looked for a few other trucks, found one that I really wanted, contacted the sales person. He said that it was in service at another dealership that it was still available and that he was putting on hold then to find out he did not put it on hold and the trucks sold within the hour. Then I started doing David ** found another truck that I was interested in and missed out on that deal as well because he didn’t answer his phone or his email. Then I started on Travis **. I found a new Corvette in Austin and it became available, he told me to contact the sales person, it was on hold. Once I contacted them, they said it just sold as well.
So they were the days only thing I had asked him to do, I had some damage on my bumper on my truck and ask them to go ahead and fix it and I would pay for it. David ** agreed to give me the bumper at 10% over cost which was employee pricing and he was going to paint it and also a little plastic fittings for the bumper he was just gonna go ahead and take care of.
Travis then contacted David and told him the deals off, do not do any business with me on this because I wasn’t gonna be happy because every time I try to buy a vehicle from them they did not go through. This is the worst company to ever buy a vehicle from, to do any kind of service with, they make all kind of promises that they cannot keep. Travis **'s feelings got hurt because I called him and said, "I don’t understand how you’re the market manager and you can’t even get a car put on hold" and she said, "You did." I have called their customer service and nobody has ever called me back.
AVOID CAMERON AND YEVGENI. I drove 3 hours to this dealership to buy a 2013 Lotus Evora S. The Salesperson, Cameron (AKA Cam), was very responsive during the sales process. He explained to me that the vehicle was in excellent condition with only 6,000 miles. He also explained how the vehicle passed a detailed inspection and that AutoNation would take care of any problems that come up in the next 3 months.
I drove the vehicle 3 hours home and noticed a "ticking" noise coming from the engine when idling at a stoplight. When I got the vehicle home, I noticed the airbag light illuminated on the dashboard. I called Cam and advised him of the noise and airbag light. The noise wasn't as big a concern as the airbag light. I was given the run-around by Cam who told me he would check with his manager, Yevgeni. After two days without a returned call, I tried to call Cam back and was immediately sent to his voicemail. I have made several calls and they all go to his voicemail. I have called the dealership 4 times but each time, they tell me someone will call... It's been over 7 days and nobody has called.
I took the vehicle to Lotus of Naples, as they are the closest dealership to me. Lotus confirmed the airbag error and suggested I fix the problem as it's a serious safety issue that could lead to a malfunction of the airbag system. I was forced to have the light reset as fixing the problem would cost more than my $264 diagnosis fee. I called AutoNation to seek guidance on this situation but was told the General Manager would need to resolve this issue and that he was unavailable. This place seems to lack a moral compass and appears only interested in making the sale. Avoid this place!!! I will update this review if something changes... Thanks- JE **
I bought a car from Autonation Ford Tustin in November. Everything with purchasing the car was great, but when it came time to contact someone about a problem, it was almost impossible to talk to an actual person and the limited times I was able to, they would tell me someone else I needed to call. It seemed like everyone working there wasn't on the same page because everyone would tell me something different about my problem. I left about 4 voicemails and I was only called back once. Once I was finally able to cancel the subscription I was trying to talk to someone about, I was charged again.
I went to 4 different car dealers in San Antonio, TX and AutoNation gave me the best price, straightforward and quick process. Brandon ** took care of everything, great place. I definitely recommend them!!
They should really go out of business specifically Auto Nation Miami Lakes. I had to chase them for months to repair my car, that purchased from them. They are all liars from the service tech Ernesto to supervisors Alex and the general manager Armando **. I was first told my warranty covered the repair, then it did not. I was told the cost was $3000 which was also a lie because when I asked for the repair summary it was $285! It was a misunderstanding I was told, **! What a joke. They replaced the wrong part, the problem is still ongoing, because they can't find what is wrong with the car.
No one is held accountable for anything. They don't return your calls. Lousy work ethic and zero respect for the customers that keep them with a job. My biggest mistake was buying their warranty that only allows repairs with them and since my car is a Honda only Honda techs understand what the issues are so going to any other Auto Nation Dealer is pointless as well. Cause I tried that too. Never again will I do any kind of business with the place.
I bought a used truck from them. I was very happy with the purchase. They did a great job of detailing the vehicle, even though It was an older truck they had it looking and running awesome. It was within my budget and a great deal for what I was getting. I had one minor hiccup with the vehicle shortly after purchase and even though I bought the extended warranty it wasn't something that would not have been covered, but they took care of it and fixed it anyway. I was more than thrilled. Purchased at Val Vista and the 202 I highly recommend.
Autonation hides problems on used vehicles. I recently purchased a vehicle from Autonation MB of Reno, within the first week of having the car the steering column was not secured and can shift and up and down without moving the electronic switch. This was not seen by the used car mechanic during inspection, and this is a safety hazard as the vehicle can lose control without a properly working steering column. So far after dropping the car off, I was lied to about ordering a part to fix it, which they didn't do. I've called multiple times for an update on what's going on with it. No answer by the service writer. When I get a call back, they are telling me that the warranty that they put on the car for 90 days doesn't cover steering columns. I will be filing with Better Business Bureau and also leaving negative reviews on all platforms to insure other people don't buy from a store that won't stand behind a safety claim.
I was looking to purchase a new Velar and was going through some websites and found out AutoNation which has a positive review compared to others. I had looked at a few vehicles and submitted requests and no reply for 3-4 days then I got an email from dealers saying that no out-of-state sales and that's it no follow-up from any team after that. I tried to chat online and all the time they say "we transferred the request to the dealer" and that's it chat disconnected which was very rude. It happened 8-9 times in 2 day period, at this point I am not going to visit again, won't recommend it to my friends/family/colleagues.
On Saturday November 6th I went to the automation Cadillac dealership in West Palm Beach Florida. I was looking for a Cadillac sedan. Upon entering the showroom I saw a perused 2018 sedan that I thought was interesting. The salesman was very informative and I expressed a very keen interest in purchasing the vehicle. I asked if I could test drive the car and was told because it was raining the car couldn’t leave the showroom. We made arrangements the next day to return at 1:00 to do the test drive-no rain that day.
As I was driving to the dealership the salesman called and told me the car was already sold. I asked why I wasn’t given the courtesy of at least making an offer after test driving the car. The manager said the customer had been in previously and came back to make the purchase. The salesman and the manager both knew I was returning that day and never even gave me a chance to test drive and make a purchase. I think very underhanded. I’ve purchased other vehicles from this dealership in the past so you would think there would be some common courtesy given to past customers. I still have a year and half left on my lease with AutoNation but I will never return and take my business to dealerships that appreciate and respect customer relationships.
After purchasing a car from AutoNation in Ft. Worth we agreed on the price. They told me that they could match the interest rate I could get in Florida. My wife and I flew out to pick the car up. So far so good. They even picked us up at the airport. Came back to the dealership everything seemed great. Then the finance guy came in and our sales person disappeared, seems like she knew what was going down. After signing all the papers he asked if we want the extended warranties, I told him no. He told us he include the warranties and it would not affect our monthly payment so we agreed.
When we arrived home and all the paper work was emailed to us. We understood he was throwing it in. After reviewing the contract he added 1 more year of payments and $3000 to pay for all the extended warranties. I tried to call them and no one would take our call. After many emails to his boss they removed all the warranty and taking the money off our loan. Now I am waiting 4 to 6 weeks for Autonation to refund my money on my loan. As far as the interest rate that we agreed on it was higher. It is a shame that all these finance guys are trained by the dealership to screw you.
This is a 0 star review... I went in on Friday 10-22-21 to the Autonation Dealership in NorthGlenn, CO. I picked a vehicle and proceeded to try and purchase it. It's now 6 days later and I am officially done trying to give Autonation any of my money. My first mistake was assuming that Autonation would work with me when I was already pre-approved with my credit union and just wanted to purchase the vehicle I chose. Apparently the only way they will be willing to sell me the vehicle is if I financed through them. Going back and forth for the last 6 days, jumping through all the hoops they put in front of me trying to get me to finance through them and not use my credit union has finally taken its toll and I will move on.
I absolutely loved the vehicle I wanted to buy...My credit union had a check ready to give...but because I wouldn't finance through them they put up every roadblock you could possibly imagine. I have chatted with customer care through the website asking for someone from corporate to contact me (twice), I called the customer care line and was told that I would only get a quick response if I sent an email, I called and left a message for ALL the managers at the dealership to call me back....and the only ones that would are the sales managers (the same ones that aren't trying to help me buy this car).The original salesman George that started with me would never return my calls or texts....When I would finally get him on the phone he would never remember who I was...
The sales manager Anthony only called me once....The sales manager Casey became very rude and short with me when I challenged everything reasoning he was giving me as to why we couldn't move forward....ABSOLUTELY THE WORST EVER. I would have never thought that a car dealership would push so hard TO NOT SELL a car!!! I didn't argue about the price...nothing....I came in to see the car I saw online and just wanted to buy....BUT NO. All I can do is complain and let EVERY SINGLE person I know hear about this experience...because literally NO ONE CARES. Hopefully my extremely poor reviews of this place will steer people clear from there.
AutoNation Toyota Hayward Finance Representative cancelled my warranty packages but didn't adjust the total amount on my account at the Toyota Financial Service. I have been paying monthly for the packages which had been cancelled from the beginning. I called the F & I Manager at AutoNation, but he didn't adjust the amount to me although keep saying that he could take care of it.
They were kind. Courteous. Also, the salesman wasn’t pushy. We actually enjoy the experience there. They offered waters. There were some issues with the car that we were buying and they had no problem taking care of it. That’s what I call a good dealership. I would recommend them and go back.
I have a 2012 Chevy Cruze which is getting old high mileage starting to need parts and work done no problem. I always look on Youtube how to fix it.. GREAT info. So recently with all the symptoms, I decided it was a few things... One fuse was going bad, then I needed plugs and an ignition coil. Called Auto Nation to get prices for them to install. They quoted me $199.00 for a part, then they tell me it will take most of the day to repair... Well they said the cost would be $498.00... I looked upon the internet. I purchased a new one. Delivered in 5 days. Cost for the ignition coil was $71.35 (saved $191.65). YES that is correct... Get this. It took me 17 minutes to install... Works great. Fixed the problem. I saved $426.65 and didn't have to take a day off from work using my Vacation day. My point is dealerships are so overpriced in all ways. Look on youtube. Do it yourself.
Was lead to believe they had the vehicle I was looking for available. I reserved the vehicle to be held for me to come look at it. After arriving at dealership and noticing the vehicle parked up near entrance I was looking forward to test driving and possibly taking home the truck I have been searching for. Immediately they wanted keys to my trade for trade in appraisal and as soon as I gave them my keys they decided to tell me the truck I was looking at wasn’t available. They did the same thing to me two weeks prior.
I purchased a New 2021 Audi S4 in May of 2021. Paid over $60000.00. Dealership delivery was non existent. Basically threw me the keys, the salesman said he had to take his daughter to soccer and had no time for a delivery. But had plenty of time to sell me the car. I do not know what all the lights and noises are in the car. I asked for my owner's manual. They didn't have one so they sent me one for an A4, I did not buy an A4. I bought a S4. I called AutoNation's help line 3 times. Left all my information, 3 times they said they would call back within 48 hours, to date NO CALL, I will never purchase another vehicle from this company again. The intentionally avoid you when you have an issue.
In June 2021 I purchased what I believed to be a premium suv from Lexus of Clearwater. Two months later, I realize that while I did purchase an suv, it is neither premium or safe. Instead, I was sold a vehicle with a failing ABS system, malfunctioning air conditioning, broken door handles, non-functioning cruise control, damaged stereo speakers, a cracked dash, etc. The failed brake system is the reason for my review and warning to buyers. The dealership knew that there was a problem with the brake system yet sold me the car anyway. I notified them 24-hours after my purchase that something was horribly wrong with the brakes and made arrangements to have it serviced. I was told that nothing was wrong. A week later the system failed. Yep....Completely locked up. Luckily I was traveling at a very slow speed. Had I still been on the highway, the lockup could have killed me, my husband, my children and other nearby motorists.
What kind of sleazy, slimy, dirty people intentionally sell a mechanically unsafe vehicle to a disabled veteran and his family? How unscrupulous must you be to put someone in harm's way just to sell a car? The CEO of AutoNation should be ashamed. Me. CEO, if you think your vehicles are so amazing, why don’t you come pick up my Cadi and drive YOUR family around town. Play the same game of Russian roulette with their lives that your saleman, service techs, and managers have forced me to pay with MY family. The bottom line...don’t shop AutoNation and don’t shop Lexus of Clearwater. They don’t care about your life, only your money.
I bought a 2018 Infiniti QX80 from Mercedes Benz of Westmont. The vehicle has problems with the brakes and brake rotors, has some hail damages on the roof. These remarks has never been identified by the dealer nor it’s covered by the AN90 days warranty. They rush me to purchase the vehicle, full price and scammed me. I won’t be don’t business with AutoNation ever again.
I received an online offer for my trade in from AutoNation. I was contacted by a dealer 50 miles away and was told they would honor it. They didn't. Lowballed me and wasn't honest with the financing details. Wasted half a day there because the salesman didn't inform me of the real interest rates and length of the loan term. Had I been told the truth, I would never have gone there, but I guess that's the point. Get the customer in the door by any means?
I provided the best info I could on the website to get a quote. (There was no place for explanations or qualifiers. Only absolutes.) Based on their "offer" I drove half an hour to the showroom in New Rochelle. Without placing car on lift, they came up with a long list of problems. This and that were wrong. The actual offer (for a car in good shape and absolutely drivable) was LESS THAN half the original offer. I left in disgust and just sold my car through Carvana for 33% more than AutoNation!
The Autonation location I took my vehicle for service was in Jacksonville Florida on Philips highway. The customer service representative was rude and acted as though she was doing me a favor by handling my service order. Completely lacking in any manners. I wasn’t even thanked for my business. Will never do business at this place again.
Avoid at all cost! We took our Honda Fit to the Autonation Honda dealership for some safety recalls, a tune-up (sparkplugs, wires, distributor & replacing the valve cover gaskets), break-job and to fix the AC which had stopped blowing cold and had to be partially replaced. For these services they charged $3200, but we were willing to pay a little more knowing it would be done with official Honda parts by the Honda experts. WRONG! In the week since we have had the car back, the AC blows cool not cold, the engine is miss-firing on a cylinder, either from the sparkplugs not being gapped properly or from the tech allowing debris to get into the valves when he had the cover off, and one of the rotors is making a grinding noise from a botched break-job. Took it back to the shop and they refuse to warranty their work!! Not only that, but it turns out they didn’t use Honda parts but charged Honda rates.
In fact, one part was backordered so they had a tech clean & oil the old part “really well” and charged us the price for the new part!! Plus that part that the tech cleaned up, is squeaking. The shop wants us to pay for these repairs again if we want the issues they caused addressed. We could not be more sick. We spent double what we would have paid elsewhere and the car is in worse shape for it. From using discount parts, to having techs refurb parts while charging for new, and then refusing to correct the mistakes of their mechanics…. This place is an absolute disaster and 100% dishonest!!!
I have dealt with CarMax for over 15 years and decided to give Auto Nation a chance.... WRONG... Absolutely horrible experience. Sales person and finance seemed to be on 2 separate pages.... The vehicle needed brake pads which they would NOT change until after we signed paperwork... Showed up to sign paperwork after communicating with salesman and finance for 3 days.... Waited over an hour.... Paperwork still not provided.... Well we left with NO vehicle.... Back to carmax I go.
After reviewing the website I received a call from a salesman. I eventually went to the dealership to make a deal. I needed to get out of my old truck and trade down to save some money. The only truck they showed me that really had the features and power that I needed is a 2014 Ram 1500 4x4 5.7L Hemi. I bought it, probably paid too much, and began driving it. Now, less than 30 days after the purchase the tire inflation system is not working properly, the radio comes on and off at random times, the brake light is on (I waited three days for the brakes to be replaced before I could buy it). And, I have found that the driver side wheel well is broken up and parts of it are missing, and the front bumper has been replaced with a generic bumper that doesn't fit properly.
I purchased the extended warranty, against my will, and now have been told that I cannot cancel it for one year. I paid $3,000 for a 24 mo/24,000 mile warranty that covers almost nothing. I have contacted Dirk in finance (a dishonest and pushy man) and LaVonna (sales person). Both have assured me there is nothing they can do. "You bought the truck with whatever flaws it might have". I will never do business with Auto Nation and suggest no one else does either. They are crooks and don't care about their customers or doing what is right. These are deceptive trade practices, at the least.
Will mislead you about warranty and gap and then never let you cancel it. Won't answer phone, even management is useless, I have written, email and called, makes no difference. I would never recommend this dealership or go here again.
I needed to sell my Cadillac CTS so I brought it in to have it appraised and ended up receiving an offer for it. The salesman (Leonard **) was very professional and made the entire process easy. It took about an hour or so to get everything done, and I walked out with a check in hand. The location I went to was the Autonation affiliated Jaguar Land Rover dealership in New Rochelle.
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