AutoNation Reviews

Cash Price posted on the Jeep Autonation Website is False. I drove 460 miles to purchase a New Jeep Gladiator from Autonation Jeep in North Richland Hills. They had 7 models I was I wanted. 1st choice 3 with exact color and trim package I wanted. I thought good I just need one. I showed Javier ** the Manufacturer's sticker I printed from the website, gave him the stock number of all 3 Red Mojave Jeep Gladiators. He introduced me to his manager. All were the same and all were available. $44,909.00 cash price listed on the website. Test drove everything then he reveals the Scam.

I recently worked with AutoNation Subaru Arapahoe in Centennial CO. They completely misrepresented and fraudulently hid known issues with a used vehicle I purchased. I understand we purchased a used vehicle; however, our decision was based mostly on the presentation of a vehicle inspection that was presented to include anything found to be an issue and either fixed or not fixed. 5 days following my purchase the vehicle started leaking oil everywhere. After an inspection by our mechanic the vehicle is reported to need over $7,000 dollars worth of work; more than we paid. I tried to work with the dealership. They initially agreed to take the vehicle back, however, upon arriving at the dealership to find a different vehicle, Kwabena ** said they would have to work up a trade proposal on the vehicle I purchased. This is not what was presented in writing. This dealership also has a failing rating with the Better Business Bureau.

Hello my name is Amanda ** and my husband Brandon ** retired veteran recently, 3 months ago purchased a 2020 Land Rover Discovery. Upon purchase my husband did a test drive but was told not to go onto the highway. When they got back to the dealership, my husband was overall happy with the vehicle and expected they did their 165 point inspection and he bought the vehicle. Later on a couple weeks later once we started driving on the highway driving approximately 70 miles an hour the vehicle stayed shaking.

Hello. I would like to share my experience with AutoNation regarding a 2017 Chevy Sonic that I purchased at AutoNation Tempe on 10/22/2024. The vehicle was parked until March 2025, as it was a gift for my grandson’s birthday. Shortly after he began driving the vehicle, the check engine light came on. We were told we had to take it to the AutoNation Mesa service center on 07/28/2025. They stated that there were codes that needed to be repaired, and we took their word for it. We paid $1,189.36 out of pocket.

Do not buy Auto Nation extended warranty. It is a complete joke. I purchased a 3800.00 gold warranty on 2021 Chevy Silverado. Owned truck for 1 year of 72 month finance. I have waited over 2 months for them to refund my warranty refund. Called at least 6 times, always 10th in cue no matter time of day. Left numerous messages and emails. Today I finally get thru and was informed I will be receiving 432.00 whenever they mail it out. Could not confirm a date for the mailing. This is a complete joke. I have bought numerous cars from auto Nation and will never buy again. I will pass this experience on to everyone even thinking about a purchase from them. Buy your own warranty from a third party seller. Buyer beware!

My husband and went to look at Mercedes at Coconut Creek AutoNation. We decided to buy out our lease. We then purchased all the warranties. Two months later we were in a horrible car accident that totaled the car. Since August we have been trying to get our money back from the warranty from auto nation. They have come up with every excuse under the sun to not give us the money we are owed. They claim they are waiting for our bank to send them paper work asking for the money. We have no balance at the bank. DO NOT BUY ANYTHING FROM AUTO NATION IN COCONUT CREEK.

I was talked into buying warranty I didn't need worth over &6,000.00. I called the Autonation Ford dealership in St Petersburg. They said they will take care of it, waited 2 weeks and they never did. I then stopped in person only to be told that they don't do this that I had to call myself, which I did and was told the dealership where I purchase the car needs to call them. I will now call the Better Business Bureau. Don't buy a car from this dealership!!!!!

First, hardly anyone returns multiple phone calls! Second, Make sure you check and demand all fluids be changed before you purchase any used vehicles from this dealership. I made an assumption that the transmission fluid was fine until 20 days after purchasing my Honda. The 20th day the transmission shifted violently hard snapping my head against the headrest 4 times in a row that same day. Safety issue , YES! Dealership wouldn't touch it due to "as is" purchase. I was extremely PISSED! I took the vehicle to transmission shop and they checked the transmission fluid finding it was a dark brown and they said it smelled burnt. They mentioned that the fluid had not been changed if not at all. 250.00 bill for auto nation negligent overlook.

They are an unethical company who engage in bait and switch tactics. After this was brought to their attention, they initially agreed to sell me the car at the advertised price. Then mysteriously sold the vehicle to another buyer, after taking my deposit. I bothered to reach out to corporate and they were no help and take no pride in doing the right thing. You can see from the offer that after they agreed to remove the paint protection and LoJack they changed the price to include the removed items. A person might easily have agreed to the higher price than advertised not realizing they were being overcharged.

I purchased a vehicle at AutoNation in January-great experience. Purchased an extended warranty-tried to make a service appointment but that location doesn't do service. I need a loaner and the first place I called said they only provide loaners to customers who have a "real" warranty (not an extended one). Asked could I get a ride back home? No, because I live more than 10 miles from the service center. Called a second location-no loaner there either because my car is 8 years old and they only provide loaners for vehicles that are 7 years old or newer. Tried chatting online with Autonation for help. When I said I need a loaner, they told me they could not help and to have a great day. WTF. Still trying to find someone to service my vehicle. Because of this, I won't buy another vehicle from Autonation.

I learned my lesson the hard way! Never will I ever purchase from AutoNation again. I purchased an extended warranty when I bought my car. I was assured I could take my car to ANY autonation for warranty work. LIES!!! Each Autonation tells me to go back to the one I purchased from even though it is not in the same city to which I live.

I purchased a car from them in May. I had the car a month and it had issues. I took it back in June. I still don't have the car. Now I have them in Arbitration. Good luck. As a consumer, they take away all your rights and $.

Bought a car with a fake car fax report!!!! Returned the car, which took 2 days. They did not want the car back. They sold me a 🍋! Caused me stress and pain. With a dented window, dirty oil and poor wheel alignment and a price three times higher than the actual sticker price. Watch out for AutoNation, owned by Bill Gates.

While AutoNation gets loads of quality cars. Their sales tactics have come across as untrustworthy and deceitful. They communicate poorly, when you make an appointment to purchase, they won't let you put a hold deposit down, so they'll sell the car before your appointment and not tell you until you're already at the dealership to buy it. We purchased another car years ago through AutoNation and we didn't get the car we wanted because they lied to us and said it was already sold. So we went with the car they pushed on us. Just a few days later, AutoNation literally called my fiancé to ask if he was still interested in the car they refused to sell him just the other day. We tried to use AutoNation again this time and had just as much of a sour experience once again. After only bad experiences, it's hard to trust the brand anymore.

I have been fighting with them since May to refund a maintenance warranty on a 2025 Subaru. The Outback I purchased had horrible air conditioning. Stop and go traffic during summer in AZ is not the time to have hot stinky outside air blown in my face every time I accelerate. Autonation would not do me any favors on trading the car back to them even though it was still practically brand new. (All the virtue signaling branding them as a company who cares is clearly fake.) I canceled the warranty in May. I traded in the car a few weeks later. In July they were faxed proof of payment from the lienholder.

After waiting more than 2 days to communicate with cancelation department a person name Ashley made my husband wait one hour pretending that she was working but we heard her on her personal phone chatting with a friend talking bad words and finally hung up without solve our problem. Horrible customer service.

Be careful of AutoNation Centennial in Las Vegas. Other branches may be fine, but these guys are extremely shady. And if anything goes wrong, it's like talking to pond scum: it won't say anything of consequence, and you'll feel dirtier for the effort.

I have owned Audis for nearly two decades and have worked with Fletcher Jones Audi for more than eight years. Yesterday my car was towed to the dealership on AutoNation’s very first day of ownership, and I can honestly say it was the worst Audi experience I have ever had. When Fletcher Jones owned the dealership, I always received prompt, proactive communication. If my car arrived overnight, I would get a call first thing in the morning—often with a diagnostic video within the hour. AutoNation was the complete opposite.

In may 2024 bought a 2017 Nissan rogue from Auto Nation in Albuquerque. At time of purchase finance manager told us they were retired to give us a 2 year drivetrain warranty that covers stuff like engine, transmission and stuff. That’s fine. Anyway 1.5 year later battery goes out. My daughter who drives car sends receipt thinking it might cover. Which I knew it didn’t.

Today we went to Autonation in Sanford and they kept my husband's driver's license and I asked them if they cand send it through an Uber and they said that they can mail it. We were in Carmax in Orlando and Dani (sales associate) she sent an Uber to Autonation in Sanford to pick up the driver's license.

I ordered some floor mats. I just happened to see an email come in and quickly disappeared to my spam folder. This email asked me to contact them and give them the amount that was charged to my credit card so they can go ahead and send the order. I called before 9:00 and the recording said they are open at 9:00 and hung up on me. I called back at 9:00 and waited 10 minutes to talk to a representative who I then gave the information you and who opened up my order to be sent to me. This is not a good way to verify that the order is good. It takes significant time and effort out of someone's day when other options would work just as well and are easier. When this happened, they lost a customer.

Did not receive sales or warranty info. Car needed repair 2 months after purchase. Took 4 individuals to get me what I needed 2 days later. Service appt was canceled, no reason. Car trim flew off, EPC and engine light on. Brakes squealing for 2 weeks, replacing them. Incompetent, unprofessional communication, disgusted by ignorance. I have been paying for a rental car for 3 weeks. Will respond to reviews in text, no gall to call and accepted accountability.

I have been a customer for several years now, but the service department does not return my calls, neither the service managers. I've been trying to request service, this very unprofessional, Alex is, was my service advisor. Left several messages to no avail, very disappointed. No response from service managers. I will be taking my business elsewhere, four days I've been trying to speak with, someone since of Friday of last week.

BUYER BEWARE..... Just go to a different dealership and thank me later. Multiple issues regarding a trade-in for a new vehicle. "We took a loss on your trade-in truck, so there's nothing we can do about the issues with your brand-new vehicle" was one of the comments.

We found a vehicle on the AutoNation website that we liked and that was in our state so we reached out to the dealership and proceeded with the purchase. The vehicle was in Englewood Colorado, which is Two hours away from our location, but we were forced to drive to Canon city, which is an additional hour and a half further, in order to pick up the vehicle. Meaning they sent a driver to Englewood to drive the vehicle further away from us to Canon city. The sales experience was less than ideal. Sales persons customer service was lacking not to mention the financing department who wasn't completely sure how to run the computer. Service after the sale is very poor… Reached out via email and phone several different times to our sales person and have yet to receive any answers to our question and this vehicle was purchased in June. Wouldn't recommend this company.

Deceptive practices, blatant thieving, lemon vehicles. Do not trust, period. My aunt was cheated out of $3,100. Cleverly added a $1,500 service contract. 70% of their inventory consist of wholesale, lemon vehicles. Stay far away!

I put $500 down to hold a vehicle. Then was told needed another transmission & they were going to replace. From 8/6/25 to 8/20/25, nothing has been done. Requesting refund for my deposit. They don't communicate and don't know very much. No one is contacting you about anything and they act as if they're doing you a favor when I'm the one trying to make the purchase and could easily go some place. Now I'm being told it's going to take 14 to 30 days to be refunded my $500 deposit. Please do not go to Autonation USA, 14111 Gulf Fwy, Houston, TX 77034. You will be very disappointed. They don't know anything about doing business or taking care of customers. Awful experience and hope this helps so no one else has to deal with them.

When you buy a vehicle from AutoNation, their corporate office forces every dealer to tag on $10,000 on top of financing. Trust me. I went through the process and learned the hard way. I wouldn't buy Donald Trump a vehicle at AutoNation and that says a lot. I would give less than a zero review. If you have the vehicle shipped in from around the United States if it has damage, they will try to repair it before you see the vehicle. If you catch them in the act they will not report the damage to Carfax. They would rather sell it at a loss than be reviewed.

AutoNation warranty claims group is the absolute worst set of people I have ever dealt with! They purposely make things as difficult as possible and try their best to make you frustrated and give up so they don't have to honor their claims. I bought cosmetic wheels coverage (if a wheel gets scratched or dinged up they fix it) and have gotten nothing but run around and obstacles. In particular, Angela, in the Tires and Wheels department was the most condescending person I have have ever dealt with. Terrible customer service from a company that claims to pride themselves on that very trait.

We live in Oklahoma City and purchased our BMW from AutoNation BMW in Dallas. Vehicle was ordered and was delivered without the brake calipers being painted which we bought and paid for. When vehicle was delivered, we were told they would just send us the money $800 to get the brakes calipers painted locally in OKC. We are now 6 weeks removed, and no money has been received. I have contacted Mr ** the GM, and he assured me the issue would be resolved. That was 2 weeks ago.