AutoNation Reviews

I have been fighting with them since May to refund a maintenance warranty on a 2025 Subaru. The Outback I purchased had horrible air conditioning. Stop and go traffic during summer in AZ is not the time to have hot stinky outside air blown in my face every time I accelerate. Autonation would not do me any favors on trading the car back to them even though it was still practically brand new. (All the virtue signaling branding them as a company who cares is clearly fake.) I canceled the warranty in May. I traded in the car a few weeks later. In July they were faxed proof of payment from the lienholder.

After waiting more than 2 days to communicate with cancelation department a person name Ashley made my husband wait one hour pretending that she was working but we heard her on her personal phone chatting with a friend talking bad words and finally hung up without solve our problem. Horrible customer service.

Be careful of AutoNation Centennial in Las Vegas. Other branches may be fine, but these guys are extremely shady. And if anything goes wrong, it's like talking to pond scum: it won't say anything of consequence, and you'll feel dirtier for the effort.

I have owned Audis for nearly two decades and have worked with Fletcher Jones Audi for more than eight years. Yesterday my car was towed to the dealership on AutoNation’s very first day of ownership, and I can honestly say it was the worst Audi experience I have ever had. When Fletcher Jones owned the dealership, I always received prompt, proactive communication. If my car arrived overnight, I would get a call first thing in the morning—often with a diagnostic video within the hour. AutoNation was the complete opposite.

In may 2024 bought a 2017 Nissan rogue from Auto Nation in Albuquerque. At time of purchase finance manager told us they were retired to give us a 2 year drivetrain warranty that covers stuff like engine, transmission and stuff. That’s fine. Anyway 1.5 year later battery goes out. My daughter who drives car sends receipt thinking it might cover. Which I knew it didn’t.

Today we went to Autonation in Sanford and they kept my husband's driver's license and I asked them if they cand send it through an Uber and they said that they can mail it. We were in Carmax in Orlando and Dani (sales associate) she sent an Uber to Autonation in Sanford to pick up the driver's license.

I ordered some floor mats. I just happened to see an email come in and quickly disappeared to my spam folder. This email asked me to contact them and give them the amount that was charged to my credit card so they can go ahead and send the order. I called before 9:00 and the recording said they are open at 9:00 and hung up on me. I called back at 9:00 and waited 10 minutes to talk to a representative who I then gave the information you and who opened up my order to be sent to me. This is not a good way to verify that the order is good. It takes significant time and effort out of someone's day when other options would work just as well and are easier. When this happened, they lost a customer.

Did not receive sales or warranty info. Car needed repair 2 months after purchase. Took 4 individuals to get me what I needed 2 days later. Service appt was canceled, no reason. Car trim flew off, EPC and engine light on. Brakes squealing for 2 weeks, replacing them. Incompetent, unprofessional communication, disgusted by ignorance. I have been paying for a rental car for 3 weeks. Will respond to reviews in text, no gall to call and accepted accountability.

I have been a customer for several years now, but the service department does not return my calls, neither the service managers. I've been trying to request service, this very unprofessional, Alex is, was my service advisor. Left several messages to no avail, very disappointed. No response from service managers. I will be taking my business elsewhere, four days I've been trying to speak with, someone since of Friday of last week.

BUYER BEWARE..... Just go to a different dealership and thank me later. Multiple issues regarding a trade-in for a new vehicle. "We took a loss on your trade-in truck, so there's nothing we can do about the issues with your brand-new vehicle" was one of the comments.

We found a vehicle on the AutoNation website that we liked and that was in our state so we reached out to the dealership and proceeded with the purchase. The vehicle was in Englewood Colorado, which is Two hours away from our location, but we were forced to drive to Canon city, which is an additional hour and a half further, in order to pick up the vehicle. Meaning they sent a driver to Englewood to drive the vehicle further away from us to Canon city. The sales experience was less than ideal. Sales persons customer service was lacking not to mention the financing department who wasn't completely sure how to run the computer. Service after the sale is very poor… Reached out via email and phone several different times to our sales person and have yet to receive any answers to our question and this vehicle was purchased in June. Wouldn't recommend this company.

Deceptive practices, blatant thieving, lemon vehicles. Do not trust, period. My aunt was cheated out of $3,100. Cleverly added a $1,500 service contract. 70% of their inventory consist of wholesale, lemon vehicles. Stay far away!

I put $500 down to hold a vehicle. Then was told needed another transmission & they were going to replace. From 8/6/25 to 8/20/25, nothing has been done. Requesting refund for my deposit. They don't communicate and don't know very much. No one is contacting you about anything and they act as if they're doing you a favor when I'm the one trying to make the purchase and could easily go some place. Now I'm being told it's going to take 14 to 30 days to be refunded my $500 deposit. Please do not go to Autonation USA, 14111 Gulf Fwy, Houston, TX 77034. You will be very disappointed. They don't know anything about doing business or taking care of customers. Awful experience and hope this helps so no one else has to deal with them.

When you buy a vehicle from AutoNation, their corporate office forces every dealer to tag on $10,000 on top of financing. Trust me. I went through the process and learned the hard way. I wouldn't buy Donald Trump a vehicle at AutoNation and that says a lot. I would give less than a zero review. If you have the vehicle shipped in from around the United States if it has damage, they will try to repair it before you see the vehicle. If you catch them in the act they will not report the damage to Carfax. They would rather sell it at a loss than be reviewed.

AutoNation warranty claims group is the absolute worst set of people I have ever dealt with! They purposely make things as difficult as possible and try their best to make you frustrated and give up so they don't have to honor their claims. I bought cosmetic wheels coverage (if a wheel gets scratched or dinged up they fix it) and have gotten nothing but run around and obstacles. In particular, Angela, in the Tires and Wheels department was the most condescending person I have have ever dealt with. Terrible customer service from a company that claims to pride themselves on that very trait.

We live in Oklahoma City and purchased our BMW from AutoNation BMW in Dallas. Vehicle was ordered and was delivered without the brake calipers being painted which we bought and paid for. When vehicle was delivered, we were told they would just send us the money $800 to get the brakes calipers painted locally in OKC. We are now 6 weeks removed, and no money has been received. I have contacted Mr ** the GM, and he assured me the issue would be resolved. That was 2 weeks ago.

I bought a 2021 F-350 May 13, 2025 at Autonation Ford Corpus Christi. The truck is fine but it is now August 11, 2025 and they have not processed the required title documents despite multiple follow-up calls. Please do your job!

Because you sold a faulty vehicle to start with! Mr. ** displayed NO sense of responsibility and told me, “Cars break every day”. He treated me with contempt and was quite angry and not once did he apologize.

I went to AutoNation on Research Blvd in Austin Texas, Traded my truck in and got a another truck the truck I got was a 2020 Chevrolet. It looked like a nice truck and right after my 1st payment it broke down. All the lights went on. Check engine brake lights traction control etc.. I called the office spoke to the service agent. Said they do not have loaner cars available. They had 38 people in line waiting for a loaner car. So I proceeded to drive the truck back to the house. I got the warranty on it and the GAP. Called again and the service manager said for me to take it somewhere else and go rent a car. Well now they want to sell me another truck that's doing the same thing and he wants to raise my payments on the truck they are giving me now. I'll never buy from them again. Very bad business! NEVER AGAIN. BBB IS GOING TO GET A CALL!

Great Experience at AutoNation 2797 Auto Collision and Repair, Maple Ave, Dallas TX. July 2025. Good repair work completed on time. They handled all the Insurance Chatter so I didn't have to. A special shout out to Jaimi ** who handled Estimation, Customer Service, and Communication. Very professional. I would come to this repair center again without hesitation.

We bought a 2018 Kia Optima last year and we’ve had nothing but problems since day one. We’ve fixed the same issue three times since October. I have a special needs brother that lives with me and now I don’t even have a car to take him to his doctor's appointment because surprise, surprise our Kia is messed up again. Auto Nation should NEVER have sold that car in the first place. It should’ve been junked. I would never recommend AutoNation to my worst enemy.

Hi, I did considerable research before buying a Volvo. I was told I could purchase the XC60 PHEV online and have it delivered to my house since the car is in San Jose California, and I live in Florence Oregon. I even had my local dealership Sheppard Motors try to get the car for me. Autonation San Jose never returned any contact. On July 2, 2025, I wired $76,660.93 to Autonation San Jose and they sent me some forms to DocuSign. On July 8, I was forced to spent over $800 to fly to Autonation Bellevue in Washington to complete the signing. It has now been 15 days since then and I still don’t have my car. They have my money, so I want my car. They are now blaming it on the transport company.

Horrible communication, delayed paperwork, lack of concern.... Was told paperwork would be mailed out on a Thursday. Didn't get sent out till the following Monday. Then they messed up the amount they validated on my Pre-Approval that took 2 days to fix.... They lied and said they set up transfer to ship my vehicle to VA but couldn't tell me when the driver was going to pick it up or drop it off. I ended up having to hire an outside shipper which is also a disaster. I would never do business with them again.

Ordered a part, ad said ships within 3 days. Put in 4 calls about shipment and was told different stories. 3 weeks later I finally got a tracking number. Local dealer said they could have the part for me in two days. For a few extra bucks I should have went with them.

I was promised a sales of a car but when it was time to deliver the car, I was informed by BMW of Carlsbad, an Autonation car dealership. That my vehicle was sold retail by Jeep Chrysler of Littleton, Colorado, another Autonation dealership and this is after I was given a quote by BMW of Carlsbad representative which I signed and agreed on. I have provided proof of my loan, pre-approval from my bank and provided them with information for checking my credit. At first, I was told that the windshield of the vehicle I am purchasing is busted, then it was sold retail even though I signed an agreed quote and just waiting for delivery.

I purchased a “Worry-Free” 2014 Ford F-150 from AutoNation Subaru of Scottsdale on May 23, 2025. Less than a month later, multiple certified shops confirmed the truck needed $12,000–$16,000 in major repairs — suspension, turbochargers, cooling system, and high-mileage maintenance — all of which had been identified in an inspection just weeks before AutoNation sold it to me. Despite claiming every vehicle undergoes a “rigorous inspection” and is “ready for the open road,” they sold me this truck without disclosing any of these issues.

I’ve bought 4 vehicles from them in the last 25 years. The last one was very disappointing. Their financial representative was very rude and acted like they were doing us a favor when in fact we were doing them a favor by shopping there. There are car dealer all over. We could have went anywhere. I assumed customer loyalty meant something. They made it clear that it doesn’t there.

Lemon Law Complaint – Mercedes-Benz of Delray Beach / AutoNation / Sedgwick. I leased a brand-new Mercedes from Mercedes-Benz of Delray Beach, Florida, in September 2023. Just three months later, on December 28, 2023, the car completely stopped working. Mercedes-Benz held the vehicle for over 90 days, unable to diagnose or fix the issue. Given the repeated failure to repair and the extended time out of service, I filed a Florida State Lemon Law claim. The vehicle was officially deemed a lemon.

I brought my truck in after a generous offer online was given….. Waited almost 3 hours, for them to come back and low ball me, offering 7k less than the original offer…. Keep in mind, when they gave me the original offer, they hadn’t included all the upgrades I have on my truck… and they told me that over the phone! These people were never going to give me face value even… I will never in my life step foot on this property again. I advise you not to either. They lure you in with a great offer to buy, fully knowing they are not going to honor it.

They tried to stop me from leaving the stand after I didn't accept a deal they were offering me and I didn't accept it, refusing to give back my car keys!! Regrettable attitude from the head of sales!! I had to shout and call the police to give me back the keys! I felt that for the first time in my life someone tried to violate my freedom of choice!! AutoNation in Coral Gables!! A shame!