AutoNation Reviews

I called and spoke with several people but the one person that I was in constant communication was Mr. **, he is a laid back let the product speak for itself kind of person, he made my journey so easy, comfortable and I felt safe with him, knowing that this purchase would be worth it. I need to say I’ve never bought a vehicle online before, so for me this was a first, buying a vehicle sight unseen, I finally secured a ride to the Sanford location in Florida and between the sales man Mr. **, the financing young lady, she explained everything in detail and double checked everything to make sure I was completely satisfied, they stayed at my target payments without trying to upsell anything, giving me options instead (ensuring I felt I was in control of my financial decisions), the location manager and the location mechanic, I truly felt they were selling to a beloved family member.

I took my baby home, YES YES I purchase the minivan, and as I got home (it was nighttime), I noticed a few issues (4 to be exact), I called them I told them and THEY TOOK CARE OF EVERYTHING, every single issue, mind you these vehicles no matter where you go if used is ALWAYS ALWAYS, AS IS. They have found in me a loyal client and a walking billboard.

I’ve told all my friends, family and anyone who will listen that for their future vehicle purchases to go to Autonation USA Sanford Florida. From Reception as soon as I walk in, to, Mr. ** (sales), Mr. ** (manager), The Mechanic (I apologize I forgot his name). The mobile mechanic, ** (yes they came out to my house), and he stayed until I was completely satisfied, all these people are wonderful and they make sure the consumer has an incredible experience, they don’t care about just selling a vehicle, they care about their reputation, customer service, support and satisfaction. They make sure they are on TOP.

407-995-6041

If you Go online, call them or visit them straight away. They will in MY experience make sure you are a SATISFIED CONSUMER. Thank you all for an easy process in my purchase with your company.

I took my Malibu back 2day to replace a catalytic converter. It arrived at 8:10 a.m. and we're told it would be 2-3 hours but due to some issues it took around 8. We didn't pick it up because our 2nd car was in use and I had no way to pick it up until morning. I was called and notified which was appreciated and left a message for the Director. I do wish that someone would have let us know that the job was going to take a lot longer than expected. I am giving a 4 because the dealership is trying to improve and resolve issues. I want to wait and see how our future issues are handled before I give a 5. I believe it is a good dealership and Edgar, Jacob, and Taylor were very good during my sale.

What truly sets Kathryn apart is her exceptional communication skills. She kept us informed at every step, ensuring we felt comfortable and confident in our decisions. Her friendly demeanor made the entire experience enjoyable, and we really appreciated her dedication to helping us find the right solution for our needs. Even after the sale, Kathryn continued to provide support, demonstrating her commitment to her clients. I wholeheartedly recommend Kathryn ** at Auto Nation for anyone looking for a smooth and successful vehicle sale or purchase experience. Thank you, Kathryn, for your remarkable service!

My husband then looked at the tires and realized that the tires were not the grade that Land Rover tires usually come with. They were iron man tires as opposed to the Pirelli’s that Land Rover usually has. He brought the car to the dealership and he expressed his concerns about the vehicle and the shaking. They told him that it was the brakes. He said OK so they fixed the brakes and it did not fix the issue. A couple weeks later he’s driving down the road and the tread fell off of the back passenger tire on the highway, and when my husband put the spare on the vehicle, the spare was even a Pirelli spare.

Now I understand that we bought a used vehicle however we bought the used vehicle from a reputable dealership expecting to be put in a safe vehicle not a negligent unsafe vehicle. Thank goodness we did not have an accident and I was not driving and thank goodness nobody got hurt. My husband talked to the GM and he pretty much said not there is nothing he was going to do and did not want to help whatsoever they did. They did switch out the tire that the tread fell off of which caused major damage to the vehicle as you could assume and but however, they put another H rated tire on it, but they said it was a Bridgestone so it was it was. It should be fine. Now Land Rover should only have a V or a W graded tire being that it goes being that the torque and how fast the vehicle goes. We also went back to the lot and noticed a lot of tires tire had been changed out on nice luxury vehicles as ours was. Buyer beware!!

On 08/07/2025, the check engine light came on again. We returned the vehicle, and they stated additional codes had appeared and that repairing them would resolve the issue. We paid an additional $672.51 out of pocket. We picked up the vehicle on 08/28/2025, and the following day the check engine light came back on. We tried reaching them again, but at this point we were ignored. We finally took the vehicle to Courtesy Chevrolet and had to pay additional money. We were informed that AutoNation had not resolved the check engine light issues. Courtesy repaired the problem, and the vehicle has been working since. I regret not taking my vehicle there in the first place.

I reached out to AutoNation, and they reviewed the case. They stated that when we picked the vehicle up, the check engine issue was resolved. I tried to explain that if that were true, the light would not have come on three separate times and only been resolved after taking it to Courtesy Chevrolet. They did not want to take responsibility, and it appears we were charged for repairs that were not needed. I simply want others to be aware of how this company operates. I regret purchasing my vehicle there, and I would never recommend this company to anyone.