AutoNation Reviews

I just wanted to say, I've been looking for a used pickup truck for about 3 months, and I felt with a lot of sales people from different dealerships and by far the hardest working salesman for me was a young man named Abel at the AutoNation in Avondale. He wasn't pushy but sent me links almost daily of trucks like I was looking for. He was super polite and straight with me and I appreciate it. Rare qualities these days.

I’ve seen a majority of negative reviews for this company, but on further reading I noticed most these reviews are for locations other than the Sanford, Florida location. I had been looking for a specific vehicle for my specific needs, after searching for about 4 or 5 months, I saw my future vehicle online, I was a bit wary as most vehicles had an extreme high mileage over 150k, but this vehicle, wasn’t only on the low mileage range but it was exactly what I was looking for, no accidents, one owner, maintenance records available and low mileage for the year, a 2013 Toyota Sienna SE with all the bells and whistles (that was a bonus I was not expecting) with under 130k miles and the PRICE, unbeatable for the vehicle under 11k.

I recently met with Brad, service dept. Director at Chevy AutoNation after a 0 review. He requested I come in and explain which I appreciated. He listened, was kind and took notes so he could improve the situation. He agreed there was a communication failure and was willing to improve the situation in the future. He seemed sincere and expected excellent customer service.

I recently had the pleasure of working with Kathryn ** at AutoNation in Chattanooga, TN, and I cannot express enough how impressed I am with her professionalism, technical expertise, and outstanding customer service. From our very first interaction, Kathryn was attentive and truly listened to our needs. We needed to sell our 2013 RAM 1500 4X4 to purchase a wheelchair-accessible vehicle, and Kathryn guided us through the entire process with ease. Her knowledge of the market and understanding of our situation allowed her to secure the funds we wanted for our truck, which was a significant relief.

Michael went above and beyond; he was extremely easy to talk to. I let him know right at the start this was my budget on a used vehicle for my daughter, and it was literally right there. I was amazed because I have bad credit. I've been to other dealerships, and we go through everything, but then at the end, the payments are not nearly what we discuss, so it was a BIG change, and I'm already planning to get my next kid a vehicle from Michael. THANKS.

I purchased a vehicle at AutoNation in January-great experience. Purchased an extended warranty-tried to make a service appointment but that location doesn't do service. I need a loaner and the first place I called said they only provide loaners to customers who have a "real" warranty (not an extended one). Asked could I get a ride back home? No, because I live more than 10 miles from the service center. Called a second location-no loaner there either because my car is 8 years old and they only provide loaners for vehicles that are 7 years old or newer. Tried chatting online with Autonation for help. When I said I need a loaner, they told me they could not help and to have a great day. WTF. Still trying to find someone to service my vehicle. Because of this, I won't buy another vehicle from Autonation.

I learned my lesson the hard way! Never will I ever purchase from AutoNation again. I purchased an extended warranty when I bought my car. I was assured I could take my car to ANY autonation for warranty work. LIES!!! Each Autonation tells me to go back to the one I purchased from even though it is not in the same city to which I live.

I purchased a car from them in May. I had the car a month and it had issues. I took it back in June. I still don't have the car. Now I have them in Arbitration. Good luck. As a consumer, they take away all your rights and $.

Bought a car with a fake car fax report!!!! Returned the car, which took 2 days. They did not want the car back. They sold me a 🍋! Caused me stress and pain. With a dented window, dirty oil and poor wheel alignment and a price three times higher than the actual sticker price. Watch out for AutoNation, owned by Bill Gates.

While AutoNation gets loads of quality cars. Their sales tactics have come across as untrustworthy and deceitful. They communicate poorly, when you make an appointment to purchase, they won't let you put a hold deposit down, so they'll sell the car before your appointment and not tell you until you're already at the dealership to buy it. We purchased another car years ago through AutoNation and we didn't get the car we wanted because they lied to us and said it was already sold. So we went with the car they pushed on us. Just a few days later, AutoNation literally called my fiancé to ask if he was still interested in the car they refused to sell him just the other day. We tried to use AutoNation again this time and had just as much of a sour experience once again. After only bad experiences, it's hard to trust the brand anymore.