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Reviewed Nov. 11, 2023
Where do I start. You advertised the car as a touring model when in fact it is a BASE model. ($3500.00 difference in value) This car should have never passed safety inspection. It had both front brake caliper steel lines kinked and bent. The left front brake line was so bent the caliper barely got any fluid and was very evident when braking quickly and hard. The right front caliper brake line also bent. ($600.00 to have repaired) The back up lights also not working on left side (safety fail again) Thought is was a bulb but turned out to be wiring issue and connector problem This cost me another $650.00 at dealer to repair. That is just the safety items that should have been corrected.
Let's talk some more about this perfect car the sales person told me about. Before we get to the cosmetics, lets talk about mechanical. The clutch chatters so badly when engaging it will chip a tooth. The clutch also slips under aggressive acceleration. ($4000.00 to repair). The rear differential limited slip is shot and growls terribly when making u turns. ($3200.00 repair). Rear brakes squeal really bad anytime you brake. This is embarrassing. (Pads and rotors $980.00) NOW let's talk cosmetics. Your salesperson described the paint as and I quote "perfect". Now I am no dummy and I know that having perfect paint on a 11 year old car is not a reality. BUT. This paint is really bad on top surfaces. The clear coat is shot. The water spots are bad and embedded into the clear they won't even polish out. The tree sap and bird dropping have eaten into the clear as well on hood, roof, and rear hatch. Basically needing to be refinished. ($5200.00).
The perfect paint does not stop there. The rear bumper is damaged and dented and paint is cracking. The right of rear bumper was not even attached to the body and was hanging loose and splash panels that should be inside right rear wheel well in missing completely. ($2700.00) All glass is etched with water spots so bad I had to have the glass professionally polished. (175.00) Not to mention both sides of car have been repainted. Front bumper paint peeling. ($800.00) SO MUCH FOR THE PERFECT PAINT AS DESCRIBED by Mr Jeremy **. Now for the interior. I specifically asked Jeremy about the marks on right front door trim panel and inside door handle that were evident in photos. He told me the interior cleaned up really nice and marks were gone. ANOTHER LIE. The interior was described and very nice also. LOL.
The right door panel has gouges in upper padding and flat out CUT and pad showing through. The inside door handle has large gouge in it as well and will scratch your hand when using it. New panel and handle installed ($485.00). Left door trim panel material peeling off on top at door glass in two places also. ($365.00) I installed these myself. The odor in the car would not come out. I had to replace rear compartment carpet because the stains were soo bad and smelled and this was not even cleaned. ($240.00)
I am still in process of trying to steam the odors out of the seats and front carpet. Let explain something. Your salesperson knew I am an avid car collector and enthusiast. I sent him pictures of some of my car collection and he should have known at that time what my expectations were. DO NOT BS ME. I feel that since they knew I was buying the car before they even had it ready for the lot They just decided to let it go as is. The car was washed and vacuumed and that was IT. A very meager attempt to clean the interior was made and it shows, the exterior was washed and that was it. They seriously decided since it was sold there was no reason to do the normal "used car get ready"
THIS IS NOT WHAT I WOULD EXPECT FROM A NATIONWIDE AUTOMOTIVE COMPANY. I would expect to see something like this selling at some POT LOT on the corner of First and Market for about half of what I paid for it. SO BOTTOM LINE $19,000.00 LATER THE CAR IS AS DESCRIBED I have more than doubled the car value for the money I have had to spend. For this reason not only would I never recommend this dealer to anyone I WOULD NOT RECOMMEND AUTONATION AS WHOLE TO MY ENEMIES. I Highly recommend anyone buying a car from an AutoNation dealer to have it at least safety inspected elsewhere before purchasing.
Reviewed Oct. 22, 2023
They did not do a State Inspection before the sale. Turns out the car had SERIOUS engine damage. I requested a refund several times and it was not honored. They had the vehicle 9 weeks after I bought it (paid cash for it) and when I picked it up it had even more damage!
— Low air in all 4 tires
— No gas
— Key FOB did not work
— Warning Lights on
— Last oil change was over 1 year ago
— The GM has still not returned any of my 16 messages left for him. (The Sales Manager keeps telling me he is “in a meeting”)
(And that’s just to name a few)
My advice: DO NOT buy from this establishment. I certainly would not have had I known this is how they do business.
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Reviewed Oct. 9, 2023
If I could give zero stars I would. This summer in July I took my 2007 jeep Rubicon to the AutoNation location in Littleton Colorado. We had some work done on it which was under warranty. Less than two months later the work failed and we had to take it back to AutoNation in Colorado Springs to have this work repaired a second time. We were charged a fee for this, which we should not have been since it was a warranty repair. Since then I talked to Jared who is the service manager at the Littleton location, I have also called the Colorado Springs location multiple times and tried to get a hold of Amanda who I was told is the service manager and Topher who I was told is the Director. I called every day last week and nobody has ever called me back even though multiple messages have been left and return calls were “promised”.
At this point management at the Littleton location tells me that the Colorado Springs location will reimburse me, and of course management at the Colorado Springs location is telling me that the Littleton location is responsible to reimburse me. The work was done poorly to begin with and the service fee never should have been charged at the second location: Terrible work and terrible customer service. Warranty is worthless.
Reviewed Oct. 8, 2023
I was trying to buy a used car. I found one I liked at AutoNation’s BMW of Dallas dealership on Thursday so I sent them an Internet inquiry. Within an hour, a salesperson called me back. We made an appointment for noon on Friday. At 11:15 am Friday morning when I was already on my way, the salesperson called me to say that the car had been given to their wholesaler and was not available (but he would be happy to show me similar cars). On Friday afternoon, I found a car I liked at AutoNation’s Honda of Lewisville dealership so I sent them an inquiry. Within an hour, a salesperson called me back. We discussed the car and made an appointment for 10:00 am on Saturday. He sent me a text later that evening saying that they had someone else interested in the car that was coming in at 1:00 pm on Saturday but that the General Sales Manager assured him that this was a first-come, first-serve situation.
On Saturday morning, the salesperson sent me a text at 9:37 am saying he would see me soon. I arrived at the dealership at 9:45 am. The salesperson pulled the car around and let me test drive the car. During the test drive, he repeated his message that someone else was interested in the car but that the General Sales Manager said it was a first-come, first serve situation. Before the test drive was over, I told him that I would take the car and would be paying cash. He asked for my driver's license and insurance and asked me to have a seat and wait. 20 minutes or so later, some other person showed up telling me that the car already had a deposit on it from someone else and asked if he could show me a “similar vehicle”. I was livid! Not only did they misrepresent the situation, they wasted my time driving to the dealership, test driving the car, and waiting on paperwork that would never come. Rest assured, I will never, ever do any business with AutoNation again!
Reviewed Oct. 7, 2023
(AutoNation Chrysler Jeep Dodge Valencia) complaint, Around 30 days ago I was selling a vehicle to AutoNation that I previously bought from (AutoNation Honda Valencia). It was a 2016 dodge grand caravan. It had it had 150k miles. It was $10,000. I owed around $7,000 on it so I removed the $4,000 warranty and was left with $3,000 left to pay, Long story short I had that vehicle for about a year and a half it had a check engine light on for a year the of that time. It needed a new cylinder head.
I was able to sell it back to (AutoNation Chrysler jeep dodge Valencia) for a $900 loss and I only owned the car for a year and a half. For my trade in. I was Able to get a 2016 Nissan Quest. It was was around $12,000.I signed the papers, drove home and over night the transmission was leaking on my driveway and had a hidden transmission code, basically it needed a new transmission so I returned it to (AutoNation Chrysler jeep dodge Valencia) under the 5 day return policy which went smooth. When I asked the salesman, "What are you going to do with the quest? Put a transmission in it?" He said "No, to be honest with you we are going to put it back up for sale..." I was shocked.. but that's how they run their business I guess.
From returning The 2016 Nissan quest I bought a 2016 kia Sedona 98k miles getting all of the recommended warranties. Being it came with a 90 day 4,000 mile AutoNation warranty and I bought an additional Mopar warranty for 3 year 36k miles, total cost $20,000. I've owned the vehicle approximately 30 days, I had a business trip in Las Vegas so I drove to Las Vegas on (Oct 1 2023). 5 miles before Las Vegas I heard an engine pop noise then a complete loss of power. I pulled on the shoulder of the freeway called Mopar warranty. They were able to tow me to Towbin Dodge in Henderson NV, I called Towbin Dodge the next day. They said there's nothing they can do and sent it down the street to Towbin Kia which is out of the Mopar or AutoNation network, Kia Told me it needs an engine but I have to personally pay the $1,500 for the teardown inspection process to see if its covered under warranty!
Mopar nor AutoNation provided me with any rental car coverage. After flying back from Vegas and ubering everywhere on oct 5 2023 the general manager James G the General manager at (AutoNation Chrysler jeep dodge Valencia) was able to provide me with a 5 day rental car authorized by their dealership . At this point I want AutoNation to collect that vehicle and refund me my $20,000 so I can buy transportation elsewhere. I filed a complaint with the California Bureau of Automotive Repair, I will update this complaint when it is resolved.
Reviewed Oct. 5, 2023
The buying experience overall was not bad. Managers and everyone was eager to help with the sale. The problem was the vehicle was not serviced yet and was going to take time which I was fine with, I was told it would be ready Wednesday and I bought it on a Saturday. When I called Wednesday I was told it isn't ready and will be ready friday. Come friday the salesman said it would be ready by 5. I showed up at 7 giving them more time to finish. I left at 9 pm. The car was supposed to have a full tank of gas and they only put in half. They had 5 days to have it ready and still failed to do that.
Just this past saturday 9/31/2023 one of my tires was running low on air so I took it to get repaired and once the studs were pulled from the wheel there were 3 of 5 that had bad threads on the hub. The studs were damaged and cross threaded. The front wheel was missing a bolt where they worked on and replaced the brake rotors also. I wish I could post pictures of how terrible they looked.
I called that same day and I was told that the managers were too busy to talk to me. No one could help me. Monday I chatted online with the reps since I can't get a hold of anyone over the phone and was told someone will contact me. It has been 3 days and still no phone call. I also had to call in about my license plates since again they never reached out. Then once I chatted with someone magically they had them and sent them. This place is only interested in the sale and nothing else. Once you buy the car thats it. Managers were all over talking with me before I bought the car but missing for any help afterwards.
I have all transcripts of the conversations I have had with the chats on the site. I doubt they will honor the 4k mile warranty that I was told by Efrain and the sales team that comes standard with all cars. For them to do so called multipoint inspection on the cars they sell seems iffy and their repair department forgetting to put crucial wheel studs to hold the wheels on is also a big failure. Also funny how if you look up reviews on google they say there are no reviews at the time on their site.
Reviewed Sept. 30, 2023
This company as a whole is HORRIBLE! They take WAY too long to get you a car to test drive and then you can't even get out of the car; we had to sit in the JAG SUV for an hour and that car has terrible seats! Very uncomfortable. The communication between the staff is non-existent. We were not the only ones practically ignored most of the time. I mean when did it take 5-6 hours to buy a car?! Don't bother wasting your time!
Reviewed Sept. 26, 2023
Dear AutoNation, I hope this email finds you well. I am writing to express my utmost disappointment with the unprofessional conduct that I recently experienced at your dealership. My intention is not to vent my frustrations, but rather to bring to your attention the negative experience I had in hopes of preventing similar occurrences in the future. On [date], I contacted your dealership expressing my interest in purchasing a used 2017 Lexus 460. Following our initial conversation, I promptly reached out to my credit union and requested them to issue a check for the said vehicle. Concurrently, I informed your dealership that certain information was required to complete the process.
Unfortunately, despite my repeated attempts to contact your dealership to provide the necessary details, I received no response whatsoever. However, to my surprise, during this period of silence, I was repeatedly assured by your dealership that the car was secured and would soon be mine. Regrettably, my hopes were shattered when I discovered that the vehicle had been sold despite the assurances I had received from your dealership. Such actions not only demonstrate a complete lack of professionalism but also undermine the trust that customers place in car dealerships. I am left feeling extremely frustrated and let down by this disappointing turn of events.
I write this email not solely for my own sake, but as a word of caution to potential buyers. It is essential for individuals to be aware of your dealership's practices so they can exercise caution when conducting business with you. I implore you to take immediate action to rectify this situation and prevent a recurrence. I believe it is crucial for your dealership to evaluate your internal processes, particularly in terms of communication and customer service. Improving these aspects within your organization will not only enhance customer satisfaction but also contribute to a positive reputation within the industry.
I sincerely hope that this email serves as a catalyst for change at your dealership. It is my hope that no other potential buyer will have to go through the same frustration and disappointment that I have experienced. Please take this matter seriously and initiate the necessary measures to ensure that future customers are treated with the utmost professionalism and care. Thank you for your attention to this matter. I expect a prompt response and a resolution to the issues raised. Time is of the essence, as the reputation of your dealership is at stake.
Out of state customer
Reviewed Aug. 18, 2023
CUSTOMER COMPLAINT 8-18-2023. Re: AutoNation Subaru Scottsdale 15678 N Northsight Blvd, Scottsdale, AZ 85260. Re: Deceptive Business Practice – “Bait and Switch “i.e. Customer is "baited" by merchant advertising a product at a (written agreed ‘trade’ price), but when customer visits the store for ‘closing’, they discover the advertised (vehicle trade price) has increased by thousands of dollars. In this particular case an increase of $4000.00., resulting in a sale/fail. CAUTION: I recommend extreme caution for anyone even remotely considering doing business with this automobile dealership!
On June 10th, 2023, Mr. ** (sales person) sent to me a (firm) approved price agreement, approval by sales manager ** (SEE COPY ATTACHED). The stated Autonation price of the new vehicle would be $35164.39, and my trade in allowance would be $24154.74 – with an estimated closing balance due of $12613.15, after crediting my previously submitted $500.00 good faith requirement. I signed my approval signature to the document, and emailed it back to Mr. **. At the closing appointment date – having waited in the office for over 1.5 hours, Mr. ** exited from one of the offices and approached me with the following. “First the ‘bad news’ – your trade value has been reduced by $4000.00, but the ‘good news’ is that we will only charge you an additional $2000.00.”
I was astounded by the news. Mr. ** knew I’d never have made that 200+ mile trip to Scottsdale, if the [previously agreed to agreement was changed)! That then coupled with the fact that the Subaru had not even been washed and fueled in advance of the closing appointment, was outrageous. It immediately became evident this entire episode was nothing more than a planned bait and switch designed to have me drive 200+ miles from Sierra Vista, to Scottsdale, then have me sit around for near two hours wondering when we’d get to the closing procedure, followed by then changing the agreement in an attempt to extract thousands of dollars more from me. I asked Mr. ** for the return of my key module and said I was leaving.
The gentleman, whom I’d never yet been introduced to, followed me out the door and said something about ‘market adjustment’. I told him we’d had a contract – he was quick to say that was not a contract! I just looked at him and figured “semantics at work”, with regard to the interpretation of the meaning of linguistics. I left the premises. NOTE: Please see attached, approved, price agreement form, dated 6-10-2023 for reference.
Reviewed Aug. 13, 2023
The sales process was transparently devious in the fact that the credit manager, who was responsible for add-ons, complained he needed to go to the bathroom the entire time he was covering warranties. This was designed to make us feel rushed into any decision we made. When we added dent coverage and attempted to use it twice, we we denied the first time, and the second ignored by the insurance company since the policy was due to expire the next day. Complaint to the dealership's CFS (whatever that is). Was also given lip service and then completely ignored. $500 down the drain. I will never deal with these clowns again. I've had much better experience with my Lexus dealer.
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