AutoNation Reviews

I just wanted to say, I've been looking for a used pickup truck for about 3 months, and I felt with a lot of sales people from different dealerships and by far the hardest working salesman for me was a young man named Abel at the AutoNation in Avondale. He wasn't pushy but sent me links almost daily of trucks like I was looking for. He was super polite and straight with me and I appreciate it. Rare qualities these days.

I’ve seen a majority of negative reviews for this company, but on further reading I noticed most these reviews are for locations other than the Sanford, Florida location. I had been looking for a specific vehicle for my specific needs, after searching for about 4 or 5 months, I saw my future vehicle online, I was a bit wary as most vehicles had an extreme high mileage over 150k, but this vehicle, wasn’t only on the low mileage range but it was exactly what I was looking for, no accidents, one owner, maintenance records available and low mileage for the year, a 2013 Toyota Sienna SE with all the bells and whistles (that was a bonus I was not expecting) with under 130k miles and the PRICE, unbeatable for the vehicle under 11k.

I recently met with Brad, service dept. Director at Chevy AutoNation after a 0 review. He requested I come in and explain which I appreciated. He listened, was kind and took notes so he could improve the situation. He agreed there was a communication failure and was willing to improve the situation in the future. He seemed sincere and expected excellent customer service.

I recently had the pleasure of working with Kathryn ** at AutoNation in Chattanooga, TN, and I cannot express enough how impressed I am with her professionalism, technical expertise, and outstanding customer service. From our very first interaction, Kathryn was attentive and truly listened to our needs. We needed to sell our 2013 RAM 1500 4X4 to purchase a wheelchair-accessible vehicle, and Kathryn guided us through the entire process with ease. Her knowledge of the market and understanding of our situation allowed her to secure the funds we wanted for our truck, which was a significant relief.

Michael went above and beyond; he was extremely easy to talk to. I let him know right at the start this was my budget on a used vehicle for my daughter, and it was literally right there. I was amazed because I have bad credit. I've been to other dealerships, and we go through everything, but then at the end, the payments are not nearly what we discuss, so it was a BIG change, and I'm already planning to get my next kid a vehicle from Michael. THANKS.

AutoNation Chevy on the Gulf Freeway in Houston, Texas has the worst customer service I have ever had in terms of Sales and Service. They lost my registration plates originally and it took me 5 months to get them. When I received a recall notice, I scheduled an appointment two weeks in advance. On the day of the appointment, I got there early and they checked me in and told me to come back in about 90 minutes. I did as instructed and upon arrival, I noticed that my truck had not been worked on at all. The girl who checked me in could not explain why no one worked on my truck. I asked for a manager. He came out and told me he could not explain why it wasn't worked on. He did this with an attitude of I don't care. I asked him if he was the manager in charge of auto repairs. He said he was. I then asked how can you not know why the truck was not worked on. He didn't have an answer and did not care. So I left and went to another Chevy dealership.

THE WORST CUSTOMER follow through I have ever experienced in my 70 years! Trying to work with ANY...AS IN A N Y SALES person on Internet sales or floor sales is an experience that one feels at the end... Well, that is time that was total freaking waste! And times that by 4 days trying to get an answer. Management needs to have the ass handed to them by corporate! AutoNation sales employees would have a tough time at McDonald's figuring out what sack the fries goes into! Idiots is a kind word. I am surprised AutoNation continues in business when the staff is so absolutely utterly incompetent!

Cash Price posted on the Jeep Autonation Website is False. I drove 460 miles to purchase a New Jeep Gladiator from Autonation Jeep in North Richland Hills. They had 7 models I was I wanted. 1st choice 3 with exact color and trim package I wanted. I thought good I just need one. I showed Javier ** the Manufacturer's sticker I printed from the website, gave him the stock number of all 3 Red Mojave Jeep Gladiators. He introduced me to his manager. All were the same and all were available. $44,909.00 cash price listed on the website. Test drove everything then he reveals the Scam.

I recently worked with AutoNation Subaru Arapahoe in Centennial CO. They completely misrepresented and fraudulently hid known issues with a used vehicle I purchased. I understand we purchased a used vehicle; however, our decision was based mostly on the presentation of a vehicle inspection that was presented to include anything found to be an issue and either fixed or not fixed. 5 days following my purchase the vehicle started leaking oil everywhere. After an inspection by our mechanic the vehicle is reported to need over $7,000 dollars worth of work; more than we paid. I tried to work with the dealership. They initially agreed to take the vehicle back, however, upon arriving at the dealership to find a different vehicle, Kwabena ** said they would have to work up a trade proposal on the vehicle I purchased. This is not what was presented in writing. This dealership also has a failing rating with the Better Business Bureau.

Hello my name is Amanda ** and my husband Brandon ** retired veteran recently, 3 months ago purchased a 2020 Land Rover Discovery. Upon purchase my husband did a test drive but was told not to go onto the highway. When they got back to the dealership, my husband was overall happy with the vehicle and expected they did their 165 point inspection and he bought the vehicle. Later on a couple weeks later once we started driving on the highway driving approximately 70 miles an hour the vehicle stayed shaking.