AutoNation Reviews

He was going to bring the truck to the front so me and my wife can see the truck inside and out which was fantastic and he even offered me coffee and water and cookies which was really nice of him. He made me and my wife and me and my daughter very comfortable inside the facility. He wasn't pushy at all but all but professional in every way. Then we found the truck we liked and he started the paperwork for me and my wife and he gathered all the prices with the finance manager. His name was Javier. Also a very professional experience from him as well and he was very patient with all the paperwork and signing of all documents. We were out of there in record time and they even gave me 2 free oil changes and explained to me about my contract or any concerns I had.

And Henry also sent my truck to get detailed and full free tank of gas which was also awesome. And Henry also surprised me with nice rubber mats front and rear which was very nice. Henry was with me from start to finish and also gave me real license plates to leave the dealership that was fantastic. Henry also showed me all the functions of the vehicle and headlights switches and lights in the rear making sure all brake lights and turning signals worked and headlights which was really nice of him. He really went the extra mile. Henry is a fantastic sales consultant and very knowledgeable and has a lot of patience in dealing with customers. Henry was very down to earth. I give Henry ** 5 stars.

And Javier the finance manager was very professional and very helpful and he also went the extra mile. I will recommend auto nation and these 2 professional salesman Henry ** and Javier the finance manager. To my my family and friends and the staff is also very friendly and nice. I dealt comfortable in the facility. And every one had a smile in their face which felt very comfortable for me and my wife. Auto nation is the place to go for car or truck 100% guaranteed. Awesome dealership. Auto nation is a 5 star rating all the way.

I called and spoke with several people but the one person that I was in constant communication was Mr. **, he is a laid back let the product speak for itself kind of person, he made my journey so easy, comfortable and I felt safe with him, knowing that this purchase would be worth it. I need to say I’ve never bought a vehicle online before, so for me this was a first, buying a vehicle sight unseen, I finally secured a ride to the Sanford location in Florida and between the sales man Mr. **, the financing young lady, she explained everything in detail and double checked everything to make sure I was completely satisfied, they stayed at my target payments without trying to upsell anything, giving me options instead (ensuring I felt I was in control of my financial decisions), the location manager and the location mechanic, I truly felt they were selling to a beloved family member.

I took my baby home, YES YES I purchase the minivan, and as I got home (it was nighttime), I noticed a few issues (4 to be exact), I called them I told them and THEY TOOK CARE OF EVERYTHING, every single issue, mind you these vehicles no matter where you go if used is ALWAYS ALWAYS, AS IS. They have found in me a loyal client and a walking billboard.

I’ve told all my friends, family and anyone who will listen that for their future vehicle purchases to go to Autonation USA Sanford Florida. From Reception as soon as I walk in, to, Mr. ** (sales), Mr. ** (manager), The Mechanic (I apologize I forgot his name). The mobile mechanic, ** (yes they came out to my house), and he stayed until I was completely satisfied, all these people are wonderful and they make sure the consumer has an incredible experience, they don’t care about just selling a vehicle, they care about their reputation, customer service, support and satisfaction. They make sure they are on TOP.

407-995-6041

If you Go online, call them or visit them straight away. They will in MY experience make sure you are a SATISFIED CONSUMER. Thank you all for an easy process in my purchase with your company.

I took my Malibu back 2day to replace a catalytic converter. It arrived at 8:10 a.m. and we're told it would be 2-3 hours but due to some issues it took around 8. We didn't pick it up because our 2nd car was in use and I had no way to pick it up until morning. I was called and notified which was appreciated and left a message for the Director. I do wish that someone would have let us know that the job was going to take a lot longer than expected. I am giving a 4 because the dealership is trying to improve and resolve issues. I want to wait and see how our future issues are handled before I give a 5. I believe it is a good dealership and Edgar, Jacob, and Taylor were very good during my sale.

Two weeks later, Moe has not gotten back to me and I still have not received payment and I have never received an email or any return phone calls. And I have made three of them and left messages after each. This place is a scam. AutoNation only wants your money. Once they have it, they don’t give a you know what about taking care of your needs! It’s a shame because I have bought many many cars from here, but I will never buy again from an AutoNation company.

Because the offer was never rescinded or corrected, I relied on it in good faith when evaluating my options for the disposition of my vehicle and a potential replacement purchase. That reliance was reasonable given that a written guarantee had been issued. Being harmed when the offer expired through no fault of my own while the issuing dealership remained silent is detrimental reliance in practice.

AutoNation Corporate's March 12 response claimed I had been "notified of this discrepancy" regarding a pricing error before I attempted to redeem the offer. That claim is false. No documentation has been produced to support it. Their response also implies I knowingly attempted to redeem an offer I had been told was invalid, which calls into question the integrity of a disabled veteran who did nothing but make repeated documented good faith attempts to complete a transaction.

AutoNation Corporate's own conduct contradicts their stated position. The day before expiration, they called me and committed to scheduling a redemption appointment at this store. If the offer had already been invalidated and I had been notified, that call would not have happened. They proposed a $62,000 goodwill offer conditioned on signing a release of claims. I did not accept it. Issuing a written certified offer, allowing it to remain active without correction or withdrawal, and then claiming after the fact that it was never valid while producing no supporting documentation is precisely the conduct Florida's Deceptive and Unfair Trade Practices Act is designed to address.

This matter is currently under formal review by the Florida Department of Highway Safety and Motor Vehicles dealer licensing division, the Florida Attorney General's Office, and the Better Business Bureau. AutoNation submitted their disputed response to the BBB late Friday night requesting the case be closed before their own deadline passed. I rejected their response and the case remains open. As a disabled veteran who acted in good faith throughout, I deserved better than two weeks of silence followed by a response containing an unsubstantiated claim. The issuing dealership chose silence over resolution at every turn.