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AutoNation
AutoNation
Overall Satisfaction Rating
1.65/5
  • 5 stars
    4
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    0
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    3
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Based on 52 ratings submitted in the last yearSHOW RATING DISTRIBUTION

AutoNation

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262 AutoNation Consumer Reviews and Complaints

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Verified Reviewer
Original review: June 19, 2018

Fremont AutoNation: Wrong diagnostic which cost to me 4 times - Reason for visit: AC fan was always on when the ignition key was on. AutoNation Issue: 1- Wrong diagnostic which costed to me more. 2- more than 2 times for fixing the issue. AutoNation Honda Fremont did recently did a diagnostic for my car for "AC fan was always on when the ignition key was on" issue. After diagnostic, they suggested me a replacement of "Dashboard Fuse Box" and it will cost around more than $1800 (fuse box $600 '38200-SNA-A32'+ $ 1200 labor).

Then I have asked other Honda Dealers (Stevens Creek and San Leandro) because I felt it is too costly. Honda Dealers (Stevens Creek and San Leandro) told me total cost will be around $700 ($480 for fuse box +$ 228 labor cost) only. Due to huge price difference, I have shown my car Honda-Stevens-Creek, they believed the diagnostic of Honda-AutoNation and replaced the fuse box but it did not solve the issue so Honda-Stevens-Creek is again doing the car's diagnostic. I am going to share the same thing to Honda so they can take adequate action. Honda Civic 2006 LX Owner.

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Verified Reviewer
Original review: June 16, 2018

Customer service will make or break a business and how you treat your customers. The finance department Jason and Renne have the worst service I've seen in such a long time. I waited 4 weeks to receive the documents for the used car I, purchased because they were going through a paper based to a digital format. Renne, promised me over and over she will send me the documents 3 emails, 2 phone calls and nothing. I contacted my sales person and she was on top of it.

Jason, called me. Promised he would send me the documents in 2 or 3 days and nothing. I called Jason, told him to send me the documents or I was going to call AutoNation corporate office and cancel my extended warranty and he called me back the same day. He was very upset because my voicemail hurt his feelings. He said the documents were sent two days before... All and nothing but laying through his teeth. A simple request for a few documents and will never buy other car from Audi of Peoria in Arizona or any AutoNation dealer.

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2 people found this review helpful
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Verified Reviewer
Original review: June 4, 2018

I had been researching Volvo XC60, XC90 and Cross Countries. I had reserved a car through AutoNation's website and scheduled an appointment at the Volvo Stevens Creek location. I had an expectation of what the experience would be like to purchase a luxury car. Unfortunately, AutoNation Volvo Stevens Creek did not deliver. The car we had reserved was filthy both inside and out. The person we had made the appointment with was “out to dinner”. There were no additional service/sales staff to assist us with our purchase. We waited for fifteen minutes outside then decided to walk away. We walked down the street and purchased a Honda Pilot instead. As I stated, we were buying a car, we were not just browsing. I emailed the manager I had been working with but never received a callback. I contacted Volvo USA directly today and when I am ready to purchase a Volvo I will be going directly through them.

2 people found this review helpful
Customer increased Rating by 2 stars!
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Verified Reviewer
Resolution response: June 10, 2018

Autonation paid for the break repair.

Original review: May 30, 2018

Sold me a car with motor oil in the break line: Purchased a used Honda fit 2008 in Feb. 2018 From AutoNation Honda. Weeks later the car's brakes were getting soft but only when we started it and the car engine was cold. And then a little while later it started acting like the transmission was dragging or something. I took it in to Pep Boys on Tropicana and I was told that there was motor oil in the brake line. The last mechanic to fill fluids was AutoNation Honda. The service manager was terribly rude to me and never even heard my mechanic's explanation of it. The cost to repair the damage is over $2000 but it could be so much worse causing injury or death. They put my family at risk selling a car in this condition. After contacting them and explaining the situation in detail, they are refuse to be responsible for the damage. Worst experience ever buying a car from a dealership!!!

2 people found this review helpful
Verified Reviewer
Original review: May 15, 2018

We purchased a vehicle from Audi of Newport Beach, an AutoNation member this past January 2018. The vehicle is a 2007 BMW X3. It had many issues, some actually safety issues like breaks and main belt tensioner about to fall off that should have never been let out but in this world, I guess this is what a consumer is up against all the time. The vehicle developed an electrical problem since the first week we had it. It would randomly discharge the battery in about 10 hours. The problem continued to get worse and finally, we took the car to a trusted, local auto electrical repair shop. After days of troubleshooting, they found the problem which also includes a defective battery.

After calling the sales dealer since the battery was replaced by them prior to the sale, the service adviser informed us the only way the company would accept a battery exchange is if they first get to do a service on the vehicle. I informed them the service has been done and the only remaining item is battery replacement and that we live 2 hours away. I asked if either they stand behind the products they use, review the repair shop report and check the battery to determine there is no foul play but they said no.

Any auto parts house or battery house honors the battery warranty upon verification of no wrongdoing. This is a scam. We live 2 hours away from this dealer and there is no practical way for us to have them perform service when we are that far. Please know that the AutoNation policy is to hold the consumer hostage, probably use inferior products in repairs and deny warranty coverage unless they perform the service work. For that matter, their vehicle warranty was 2 days or 200 miles. Hell we went through most of that just driving home for 2 hours.

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Verified Reviewer
Original review: May 10, 2018

I recently purchased a Mazda CX -5 from AutoNation Panama City Fl, The Sales Gentleman I dealt with was Coy **, Excellent Customer Service! Very professional! Outgoing, very friendly, and very patient with me upon looking for a new vehicle. Went above and beyond to search for exactly what I was looking for and found it, Very grateful for that. I will most definitely refer him to all friends/ family!

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Verified Reviewer
Original review: April 29, 2018

BLUF: The service technicians at #Autonation #Toyota did not secure a hose to the transmission after I paid $350 for a flush resulting in a CEL, damaged sensor, a rental, and a poor customer experience. I’m disappointed with the service department’s technicians. I’ll say that first of all, the employee that was helping us, Taryn, was courteous and accommodated my girlfriend and I as much as she could. Saturday morning we dropped off her RAV4 for a transmission flush that we were supposed to have picked up later that day. We paid $350 for this service. My dissatisfaction began as we were driving home. The CEL came on in her vehicle about 1.5 miles from the dealership. We took the vehicle back to have it looked at and waited in the lobby/customer area.

After a while we were given the news that the CEL came on because a hose wasn’t secured, which resulted in transmission fluid being sprayed all over the engine bay. This obviously caused quite a mess and they apologized and said they would clean it out and send us on our way. Well, more time went by and they approached us again stating that the leaked fluid is beginning to smoke on the hot parts of the motor which is causing other problems with the vehicle's sensors and to be safe they were going to replace it for us at no charge.

Due to it being Saturday afternoon, they weren’t going to be able to get a part or work on it because they’re closing soon and not opened on Sunday. What makes matters worse is that my girlfriend lives in San Antonio and she now has to come back down to get her vehicle back whenever it's repaired! As you can imagine, we’re both upset about this and all we can do is get a rental and deal with it. What is even more upsetting is that the rental we were given was a Corolla which, in my opinion, isn’t comparable to the RAV4 we were supposed to have been driving home that day.

I would not recommend service here because of this issue and the fact that no other efforts were made to make this better. I paid $350 for this dealership to damage my girlfriend's vehicle, keep it, give her a lesser-valued rental, and send us away displeased. I will be contacting the service manager about this. I don’t feel the dealership extended themselves at all to rectify this, but did the bare minimum to get us off the lot.

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2 people found this review helpful
Verified Reviewer
Original review: April 21, 2018

Auto Nation in Katy, Tx...go anywhere else but here. They hook you with a promise of a great deal. I recently found on my contract they overcharged me by $680.00 over the price agreed to the vehicle. It was on a hidden line that you never would look at, hidden in by the interest total including the price of the car. Very tricky.

I bought my 2016 Ford Explorer Limited in November 2016 and I have taken it back 6 times! Every time I go back they tell me I am crazy and that when something happens I must bring it straight to the dealership when it is happening. The warnings usually clear off by the time I get to the dealership. I also have paint bubbling or my hood is rusting which is affecting the paint. I have made several appointments and they tell me they have to investigate to see if they are even responsible. I purchased extra coverage for $4,500 and they won't even let me use it. Side Note: This SUV is my second (side) vehicle. I only use it on the weekends and it is covered every day during the week. This place is a joke. Run, go to any other Ford dealership but this one. If you purchase a car from here you deserve the trouble you will run into.

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6 people found this review helpful
Verified Reviewer
Original review: April 11, 2018

Good morning everyone by AutoNation. My son's life was changed yesterday, thanks to you Skip, Charles and Mike. This was our 4th or 5th car we purchased with my wife at your place! Always friendly welcome at the door, right away taken care of us. And I’m not talking from the popcorn or coffee. That you can get everywhere. What you don’t get everywhere is…the smile, the knowledge, the attitude…and I can go on and on why WE customers feel like HOME in your AutoNation!!! This people make the difference in every business in the world! I’m this year 40!!! Years in customer service! Thank you SKIP, CHARLES, and ‘BIG’ MIKE.

3 people found this review helpful
Verified Reviewer
Original review: April 8, 2018

I was interested in a truck and saw that, through their website, I could reserve it for 72 hours. It was late on a Wednesday, and the only time that my wife and I could both view the vehicle was early Friday. Within 10 minutes of me providing my information, Cristian ** called to confirm I had requested the hold on the truck. I informed him that I had, and was very interested in the vehicle. I then asked various questions on its history. Mr ** then said he had limited access to the information on the car, since it was new on the lot, and the fact that I had placed a hold on the vehicle. I told him that I wasn't too concerned, as long as he had any additional information available when I came on Friday. He then proceeded to send me pics, confirmation emails, and additional information on the vehicle that very day.

However, early Thursday, I received a voicemail informing me that the car had been suddenly sold that morning, and that perhaps, I should have offered them money for the hold, sight unseen. What then is the purpose of your company's "free" offer online to hold vehicles for 72 hrs. I've done similar holds in other dealerships. Do you just offer the hold online to gather my personal information, all the while selling the vehicle with no concern. I have bought 2 vehicles from AutoNation dealerships in the past. On principle, I will never purchase a vehicle from them again. That Friday, I purchased a similar vehicle, from one of their competitors, while Mr. ** is still laughably sending emails about other trucks for sale. Thanks, but no thanks.

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9 people found this review helpful
Verified Reviewer
Original review: March 25, 2018

I own a Honda accord 2015 model purchased from AutoNation East Sahara, Las Vegas NV. I am facing an issue from the first day I purchased the car which has not been resolved till today. The passenger door makes a rattling noise which is so annoying I can't explain. I have complained about this since the first service at AutoNation but it hasn't been fixed. I have tried all level of escalation and complain with them but no luck. I spoke with service manager and the showroom manager as well but they didn't do nothing about it. If you look at my service record of past 3 years, you will see I have complained about the rattling noise in almost all the services. I shouldn't have purchased Honda from this place, this is the worst experience of my life. The noise is so irritating, I have to put music on every time just to keep my mind off it. Hope Honda can understand my frustration and help me with a resolution.

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Verified Reviewer
Original review: March 23, 2018

I bought a white Toyota Camry 2014.5 model in September of 2014. In February or March 2018 I complained to the dealer where I bought the car, AutoNation of Cerritos (CA) about the paint. The body shop looked at it, calling the process delaminating, and ultimately offered to repair it out of warranty for $1907, of which they would pay half and I would pay half because I have been a good customer. They said the paint is warrantied for only 36,000 miles, and my car had at that time more than 58,000 mile on it. This is the second Camry I have owned on which the paint failed. The first was a 2006 Camry I bought in 2009. It's desert sand colored paint failed in 2013, developing long lines that looked like scratches.

3 people found this review helpful
Verified Reviewer
Original review: March 21, 2018

I bought my 2018 Highlander from Auto Nation, Austin Tex Dec 30, 2017. The dealership kept me waiting for over two hours to see the financial manager. Consequently, I was tired and eager to close and signed up for extended protection. I have been trying to cancel these programs for 7 weeks and the dealership will not return my calls or answer my emails about cancellation status. I submitted a signed and dated cancellation form, Jan 31, 2018, cancelling Dent protection, Cosmetic wheel protection, and appearance protection.

Toyota Financial sent me a letter showing principal credit for Ding Shield (dent protection?). I can get no answers on the other two cancellations. Furthermore, I was charged $819 for a Siskin Appearance protection. Toyota and Siskin say this policy can't be cancelled because it is already installed on the car. This addition is nothing more than a coat of liquid like wax which will soon wash off. I have previously purchased 4 other Toyotas from this dealer and they used to give exceptional customer service, maybe they have changed ownership. Last time for these guys and I'll get my car serviced at a different location.

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6 people found this review helpful
Verified Reviewer
Original review: March 19, 2018

Last August we bought a 2005 Jeep Grand Cherokee Limited. Unbeknownst to him with the vehicle had not even been through the service departments it should’ve had a 50 point inspection done before they put it on the lot. When we purchased the vehicle the door handle was broken and we were told that Jeep Chrysler no longer makes the door panel and they would have to go to a junkyard to get the dock door panel. Well they had the vehicle for two weeks and still no door panel. They should’ve fixed what was not checked on the vehicle prior to it being sold, when they had it in their service department. We purchased six oil changes with our package. We’re expected to sit 2 to 6 hours to wait for an oil change.

They gave us a 60 day tag instead of the 90 days so when we went to get our license plates we found out that the title has not arrived from Nevada. I contacted the then GM Steve (it’s now Erik/Eric). He ended up paying for our extension out of his pocket. So far the only good thing I have encountered with AutoNation Jeep Chrysler on Arapaho. My partner left for work on Friday and it came back immediately because the brakes were squishy and the dashboard have lit up like a Christmas tree. She called AutoNation Jeep Chrysler Arapahoe and spoke to their service manager Wes. He told her that she should be OK if she chose to drive the vehicle 26 miles from our house to AutoNation Jeep Chrysler Arapahoe with brakes that are squishy and dashboard saying ABS system problem.

Wes also said he only has two or three mechanics so he could not get to the vehicle for 2 to 2 1/2 weeks. Nicole contacted AutoNation Jeep Chrysler on Broadway and arrange to have it towed there as they said they could look at it that day. Speaking with Bridget this morning. Even though we purchased the gold package some of the things that are supposed to be covered under the warranty may not be covered under the warranty. It is getting curiouser and curiouser. I have contacted every number I can think of to try and get this resolved.

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Verified Reviewer
Original review: Feb. 16, 2018

I recently had a bad experience at AutoNation Ford in Katy Texas, and shared it on Facebook and Yelp. Upon my next time coming to this establishment, I was refused service. Keep in mind I spent 73,000.00 here on a brand new truck, and now they just won’t, will not, absolutely refuse to honor Ford's warranty.

14 people found this review helpful
Verified Reviewer
Original review: Feb. 7, 2018

I have been trying to get a refund since September of 2017 for the extended warranty. The dealership says that I should be getting it and I am due it but all they can do is submit the paperwork. I am going to buy a new truck in 2018 but I am not from this dealership if this is the way they do business. I have bought over 5 cars from the dealership they bought out and always was taken care of this fraud.

6 people found this review helpful
Verified Reviewer
Original review: Feb. 7, 2018 I am writing today to complain of the poor service I received from Ford AutoNation in 7200 Broad St Brooksville, FL 34601. My wife had purchase an Acura MDX 07 01/21/18. The first day after she purchased the car I test it myself in the freeway and had balancing and alignment problems. The car tends to tilt to the left and had vibration starting at 65 miles getting worse with more speed. Also a weird noise when you turned the wheel left and right was really noticeable. We went to the dealer on 01/25/18 4 days after the car was sold and we received the poorest and unprofessional customer service starting from the salesman to the supervisors.

Of course they didn't want to be responsible for any of the issues found in the car. (I actually have recordings of how bad they treat me and my wife).

After 3 hours of backs and forwards they didn't give us any solutions just excuses. We decided to go to another AutoNation in Brandon (Nissan AutoNation in Brandon) were we just feel liked home, they give us the best treat. We came back on Monday 01/27/18 for a checkup, and guest what the car actually had balancing, alignment problems and the weird noise result that the car need it new control arms, tie rod and sway bar a total cost of 1500.00. The Nissan AutoNation contacted the other dealer and of course once again they didn't want to take responsibility. I really want to make any person that by any chance ends up in this unprofessional dealer. Please Be aware of what they are selling you and if possible check every single detail of the car that you are purchasing, check every paper that you sign, (They ARE LIARS) and my opinion run away from them. THEY DON’T REPRESENT AUTONATION AT ALL!!

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4 people found this review helpful
Verified Reviewer
Original review: Jan. 31, 2018

Terrible customer service. Bought a use 2007 Maxim Nissan July 26, 2017. Found out when I drove the car home the brake was bad. Now 5 month later it got a oil leak and all type of things wrong. How did this vehicle pass inspection or did it get one? Now I find out the Vehicle Protection Plan that I paid $2000 for don’t hardly cover anything. I would recommend to anybody avoid this dealership AutoNation Ford 12237 Gulf Freeway, Houston, TX 77034 at all cost.

12 people found this review helpful
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Verified Reviewer
Original review: Jan. 30, 2018

I bought my first car from AutoNation Ford in Littleton, Colorado and it was a 2008 Nissan Sentra. They claimed to have done a 125 point inspection however less than 2 weeks of having the car and it breaks down and has to be towed to the service center. There they told me it had a major oil leak to the point where there were metal shards in the pan. I was young (18) and they refused to help me in any way and said the ONLY option I had was to get a new car and roll the loans together. So they got me a 2016 Ford Focus. I had that car for about 3 months and its transmission went out for no reason or fault of mine. Then they said, "Well you’re screwed," and combined it all into a third car and at this point I couldn’t afford it and I told them that but they insisted that was my only option.

They tried to put me in 3 different cars only to calm anger various time periods that I couldn’t afford it and they had to take it back and try something else. In hindsight I should have known better and researched more carefully but it was wrong to take advantage of my position in the first place. The third car they coerced me into ended up getting totaled and now I have been fighting with AutoNation Gap Insurance for 7 months with no end which is destroying my credit (My bank puts a hold on payments but still reports to credit). I will never buy AutoNation again. My new car was purchased through a different dealership and it has been a night and day experience.

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7 people found this review helpful
Verified Reviewer
Original review: Jan. 29, 2018

Calif., Rocklin AutoNation Honda. I bought a 2018 Honda Pilot after looking at a couple of used Pilots. It was my choice. The initial salesman was nice, he said he wasn't paid on a commission, and it didn't matter what offer I would make, he'd take any offer to the sales manager. So that was fine. However, after we agreed on a price, they then send you to their Finance person in a back office. That is where the hard sales come from. Rather than just write up the loan terms, he tried to sell me on about a dozen add-on packages. He kept telling me things would go wrong with a new car after the factory warranty was up. When I kept saying No-thanks, he then tried to sell me an extended warranty.

I realized it wasn't a Honda extended warranty, it was a AutoNation extended warranty. I was sick of his hard sales, I told him 'I told you from the beginning I wanted nothing extra. Stop this, or I'm leaving.' I did 'escape' without agreeing to anything extra. I live a couple hours away, and will take my new car to a local Honda Dealer, not AutoNation. I did get a color and model that wasn't available elsewhere, so I'm ok with my purchase... I just will never go back there for warranty work or service.

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7 people found this review helpful
Verified Reviewer
Original review: Jan. 29, 2018

Purchased my new Grand Cherokee - After putting such a great experience at AutoNation. AutoNation rewrote a contract. Stated I need to sign but tried to say the finance manager put the wrong amount of down payment on paperwork in order to get me there. But in this new contract it had taken off my 2 year warranty and raise the amount of finance of vehicle 11,000 dollars more. Not knowing I know Banking you can not remove the lender/lien holder and put your name as creditor and slip in an increase of 11,000.00. Unless you get me to agree you can buy vehicle back from lender and resale... Which would be super dirty.

Wow so sorry. They just lost a customer... Advice once you get a vehicle and sign it look over your paperwork thoroughly. Make copies and get notarized. I hated to put this here because I thought I met good people. But this was very snaky and if I didn't know my stuff they could have gotten over. And I meant snaky not sneaky. This was a snake move... So glad God protected me from the additional bites! All glory to God.

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7 people found this review helpful
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Verified Reviewer
Original review: Jan. 23, 2018

I would give this a zero star rating if it were an option. I would NEVER recommend anyone to do any business with a dealership that gets vehicles from AutoNation. When buying a used car, an additional fee is added to the cost of $800 which is AutoNation and they really could not give me an explanation as to what this fee was for. I viewed a car at Mercedes Benz of Sarasota. Emailed salesman that evening letting him know I wanted the car. Next morning was in process of signing papers to hold car when AutoNation rep calls and informs me that car has been pulled from another dealership. Bottomline they care nothing about customer service. And to top it off, I never even received a call from Mercedes dealership salesman afterward. So, will never grace their doorstep again either.

5 people found this review helpful
Verified Reviewer
Original review: Jan. 22, 2018

I am so grateful and thankful for such a blessed experience... From the time I got in contact with Christopher ** about my 2014 Grand Cherokee he kept in contact with me, he wasn't bothersome, he was concerned about my concerns... He never put another vehicle in place of the vehicle I picked out. Everyone at the AutoNation dealership was full of smiles and great attitudes... He found a lender that accepted me with a 2 year warranty, gap coverage, and I also get 4 free service at their location of oil changes.

I give all the Glory to God for leading me there... If you choose AutoNation as a prospect to find you a vehicle, trust me you have made the best choice... They are happy if they have made you happy. So don't miss out and Remember Faith without works is dead. You can do information and get revelation but you must do application in order to receive your new vehicle... Choose right. Choose AutoNation!!

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2 people found this review helpful
Verified Reviewer
Original review: Jan. 11, 2018

Initial contact on Tuesday, 01/09/2018. Spoke to AutoNation salesperson via phone and email, at a Santa Clara California Mini dealer. On 01/10/2018, I responded to her email and told her I was ready to purchase the car. She did not respond to my email. 24 hours later, I contacted the chat on their website and was told someone would call me right away. 2 hours later I received an email from the sales manager and in a one liner he told me the customer was responsible for shipping and didn't bother to answer any of my other questions. I already knew I was responsible for shipping. I responded back with "will anyone be answering my other questions?"

I received an email response that said "ok, I will get your price on shipping but I will have to get back to you tomorrow. We don't discount prices." And that was it! No "thank you" or "please", or "can I help you further." Basically it was just a note to let me know that my business is not wanted or appreciated. That's when I decided if they are this hard to pull information from or difficult to work with, why would I want to give them my money and wait for a car to be shipped to me knowing what kind of non- customer service I am getting now. NO WAY! I will be going to another dealer that has nothing to do with an Autonation dealership. If their goal is to turn a profit first and the comes last, then I want no part of that.

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3 people found this review helpful
Verified Reviewer
Original review: Dec. 26, 2017

5 days after the cash purchase of a used car, this organization is demanding more money and stating they will not legally transfer title to the vehicle to me despite a contract that reflects the balance due was paid in full. Use caution in all transactions with this organization.

8 people found this review helpful
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Verified Reviewer
Original review: Dec. 7, 2017

Test drive a vehicle, "encouraged" by the salesman to keep it over the weekend, had not even secured financing. The car was for my 20 yr old son, within 10 hrs that Saturday a deer ran out into the side of it, I went to the dealership early Monday AM, and was basically told it was not their problem, had the GM and several others coming at me to get it financed that day, even though I had already told them I would rather finance through my bank. I explained to the GM that I did not know if my loan officer would even finance the car now, his words were "don't tell him about the wreck"... I explained to them that I was not financing anything with them that day or any day until the car was repaired. I then was told to let them know where the repairs were being done and when it was done, and that this was all my responsibility.

I have felt with towing, autonomy and the insurance (mine of course). Not once have they offered a hand as I had no clue how any of this works. 3 weeks and car still in the shop, now they're calling me. Doubting where the car is which Rick at Service King cleared that up. I have ask them to come down on the price a little to help me cover the deductible, rental and of course the 8k depreciation in the vehicle and the GM has refused to budge. I guessing if I give the car back he will not let any prospective buyers know about the 8k in damages. I'm trying to do the right thing, and the least they could do is lower the price a little so my bank will finance. So beware if you go to buy up there. They are not the most honest, and if this shaker blue Mustang is on their lot it just had 8k worth of damage repaired and I'm sure they won't mention it.

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3 people found this review helpful
Verified Reviewer Verified Buyer
Original review: Nov. 14, 2017

Not one person has contacted me with the decision of my online credit application. The salesperson won't call me back or respond to my emails. All of my personal information went out to la la land and have no idea if their online credit app process is even legit. Salesperson is Jeff ** in Ohio (Westlake). Their online chat personnel is of no help either.

7 people found this review helpful
Verified Reviewer
Original review: Nov. 3, 2017

This note is a long time in coming! I initially took my Impala in because of transmission issues & and a loud thump coming from the dash. At the time I brought it in, I was not sure how this would go due to several experiences with dealership service departments. So I hoped in one hand and cautious in another. In steps Stephen **. I was first greeted with eye contact and a friendly handshake. He addressed me with respect and concern for my needs and the needs of my vehicle. Took care of the Impala (my baby!) and assured me they will find out what is going on. I left with the highest level of confidence that my issue would be handled. Then I looked on Yelp at the reviews and began to be concerned. Yelp had lambasted your service department with a barrage of terrible reviews. As I read them, I hoped once more, my situation would be different. IT WAS!!!

3 days after bringing it in I got a call from Mr. **. "Mr. **, that transmission needs to be replaced. It's looking like $4000 plus." I then let him know I had an extended warranty. He replied, "Oh that's right. I will call them. We will get them to take care of as much of that as we can!" Once again, I had peace that there was someone taking care of me that would get it done! To make a long story short, Warranty covered, car is driving like a dream and I was 110% satisfied with my service.

Stephen ** deserves more than a small amount of praise for this service I was given on an issue that would be hard to deal with in most situations. Stephen was an excellent communicator! The updates were timely and thorough! The interaction was more of a friend that wanted me to know something I cared about was getting taken care of and not to worry (THIS IS HUGE). The efficiency of how it was handled was shocking! So fast, So thorough, so friendly. Support is not an easy business (my career) but Stephen made me feel like he LOVED his job and lived to help people. I wanted to say thank you to YOU AutoNation Chevrolet for handling this situation with one of YOUR BEST service guys! Thank you Stephen! I will be back. Promise!

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6 people found this review helpful
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Verified Reviewer
Original review: Nov. 1, 2017

I have a FJ Cruiser that is currently under warranty with the AutoNation extended warranty. The transfer case is leaking, the timing cover is leaking, and rear diff is leaking... On top of that the wheel bearing on the left side was the only repair approved! How can this be legal. I am talking with an attorney next week. They state that the gaskets, and seals are not covered and since it's leaking those repairs on not covered. The parts have not failed, and to add insult to injury now since we made an attempt at a claim if the parts are ran into the ground and need a total replacement they will not be covered because we neglected the problem versus repairing the seals. DON'T BUY FROM AUTONATION! The extended warranty they offer is garbage. Oh and the companies act like a monopoly so their service personnel is trained to only fix the bare minimum. If you take it to another Toyota dealership they just find a way to deny the claim.

7 people found this review helpful
Verified Reviewer Verified Buyer
Original review: Oct. 25, 2017

Re: Auto Nation Chevrolet Laurel, Md. I bought a 2015 GMC Terrain SLE 90 days ago. Since then I've been into the service department five times for faulty brakes, noise in the steering wheel & dashboard and tire repair. They're telling me they can't fix the noise in the steering wheel, so I requested another Blk 2015 GMC Terrain SLE with a sunroof just like the one I have now. I've been trying to reach corporate for a month now and been in touch with the Regional Manager (Chris - **) who has been stalling not trying give me another truck. This is the car I bought from them, The first one was a 2008 Buick Lucerne. I had that for 18 months and went to the service 15 times. Please Help! Thank you.

7 people found this review helpful

AutoNation Company Information

Company Name:
Autonation
Website:
www.autonation.com

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