Consumer Complaints and Reviews
We have just leased a new car from AutoNation Bradenton, FL. Our salesman Dave ** was the best salesman we have ever had. We have been purchasing car since 1955, so I guess we have seen many a salesman. Kind, courteous, understanding, helpful, & professional. Dave had us return to help with all the technical features on the vehicle, this was a big plus. All the staff that we dealt with went over and above to help us along. THANK YOU, THANK YOU.
This starts my experience - I took my Jeep Cherokee to AutoNation Chrysler, Phoenix, AZ with an appointment at 7 am yesterday. I explained prior to my appointment that I was having an issue with the Key fob not connecting with the computer and thereby not working properly. That I needed an oil change as well and possibly the recall item fixed. I dropped it off and after the service advisor took my car he informed me it would be 24 to 48 hours. "What about a rental. I am a single lady living by myself." "Nope. We do not have any cars to give you - we have 80 rental cars and they are all out and there is a list." My very expensive warranty covers a rental car.
Honestly I started thinking that Chrysler or MOPAR must not make a very good vehicle if they had that many cars in for work. I ask to be notified if they were going to keep the car overnight. No one called, so I made contact with Jacob a Service Advisor and not a very nice person - he basically dismissed me and told me to go to Midway Chevrolet to get a rental car and they might reimburse me since I have that coverage. I couldn't understand what was going on and extremely frustrated. I reached out to Eric the alleged Service Director and he said if I could drive a manual that I could have a rental car. I went there and picked up the manual, with a broken toe and have been driving it. He informed me that he would check the status of my car and call me first thing in the morning - I thought wonderful; however, I kinda expected that I would not have a call this morning and I was right. No call or anything by 11 am the next day.
I again called the service department and had someone check on my vehicle and they advised that no my vehicle was still just sitting and they numerous cars before mine. I ask if it would be done today and they said at Autonation they have 24 to 48 hours to get it into a bay to be fixed or looked at. When I purchased the vehicle this was not told to me nor was I informed. I had numerous problems with them after the purchase and decided to take the car to Airpark Jeep for any further maintenance needs. However, because my office is 1 mile from Autonation I decided to give them another chance to redeem themselves. Now I am without a vehicle, which they could care less and if this is the way MOPAR dealerships conduct business I have no use for any of their vehicles.
If you purchase a vehicle from Autonation, be prepared for the ride of your life and a horrific experience. They are a ripoff in their sales department as well as their service is horrific from the Service Advisor to the Director of Service. Disgusting how they treat people after you buy their vehicle. Now I have to go pick up my car and not drive it on vacation because of the fob sensor. Hope this helps keep anyone from going through what I have gone through with this car dealership. Run.
My only complaint is they should let you take your car to your mechanic to have it checked before you buy and this whole situation could have been avoided.
Original ReviewWent to purchase a used vehicle. Wanted to take the vehicle to my mechanic and was told I could not, but they had a 5 day no questions asked money back guarantee. I purchased the vehicle with a cashier's check from the bank on Thursday. I then took it to my mechanic and decided it needed too much work done
so I returned it the next day. Returned vehicle on a Friday early afternoon. I was told the business office was closed and I would get my money back on Monday.
Called on Monday and was told it would be 2 weeks before I could get my money back because the check needed to clear and then they would issue me a refund.
What was the point of a cashier's check?? I have no vehicle and no money. This is unacceptable. I was told I would have my money on Monday and want to
purchase another vehicle, but am unable to until I get my money back.
My fiance financed a 1990 Ford Ranger with 150K miles for $5900 (Not very experienced with auto purchases). We brought the truck back in one day in accordance with CO lemon law to return it. They claimed to do a 160 point check on all their used vehicles before putting them on the lot for sale. This truck wouldn't go into 3rd gear (manual transmission) without forcing it with great strength. Also, one would think a 160 point check would find a wasp nest in the driver's side door. My partner acquired a nasty wasp sting as well.
Anyway, when I attempted to return it the day after purchase, I was told if I kept the truck, all the repairs would be done, as per the 60 day warranty, free of charge and I would be provided with a loaner vehicle. 4 days later, the repairs were approved to be paid for by the department which handles the warranties. I had the loaner vehicle for 3 weeks and when we picked up the truck, they wanted $3300 for repairs they said were not covered by the warranty (the transmission and the flywheel) and they would only pay for the clutch repair. They said the transmission and flywheel were normal wear-and-tear items. I only drove the truck for two weeks before having to return for repairs. How the hell can you wear out transmission and a flywheel in less than 350 miles?!? After a lengthy quarrel with the general manager, he agreed I was correct and paid for the repairs.
On the day we were to pick up the truck, it made an unusual noise on startup. I had the service advisor, Keith, come out and look himself. He said it was either the starter or the flywheel and the parts and labor are covered by the warranty. We hadn't had possession of the truck long enough to register it so he said he would get the repairs approved while we legalized our ownership with Colorado. I had just moved so it took us about 10 days to register. By that time, we took the truck back and turned it in for even more repairs. No loaner car was given this time.
They contacted me 3 days after and informed me my warranty had expired and they were no longer responsible for the repairs. If the repairs were requested from the warranty department the day Keith said he would, all would have been covered and the world would be a better place. Instead, the request was not made in the timely fashion promised and a few days later, I received a call from the service department and was told the repairs would cost another $2900. We had possession of the truck for a little over 3 weeks which is supposed to be the time we need to determine if repairs need to be made to the used vehicle. Most of the first 2 months of our ownership, the truck was in the shop getting subpar repairs. This is a scheme in which they pulled off very well and I can't believe it's the first time. Who did the work on the truck? Helen Keller?
The worst dealer ever. I experienced the worst customer service support ever. I was ripped by the people working in this location in the amount of $1500. They just cut it out from my check without my approval. We leased from them Toyota Camry of 2017 and trade in our Nissan Xterra of 2011. We have sold them our car for $11500 and we put $3999.99 as a down payment towards their Toyota Camry. They told us that they will send us a check in the amount of $11500. In the same time they asked us for a check in the amount of $3999.99 and they promised not to cash it until we get our check.
Beginning of February we started to worry about our check because we didn't received our check yet. Finally the February 13 I was able to speak with their accounter named Josh. He told me that our check was sent by the end of January. And then we found out that they send our check under very old address. I was told that there is miscommunication between me and my husband. I've checked an old address but no one under my old address seen anything addressed under my name.
So next day I've called Josh again to cancel the check and process a new one. He told me that I will receive my new check in 7 business days. Didn't happen. So I called him again because he/they never called us back even if we left them any message asking to call us back. I was told it will take another 2-3 business days. But this was already February 24. And again because it was about weekend no one could help because financial institutions are not working weekends.
After that beginning February 27 they became very mean, over the phone and in person. In this point Josh did not know anything and he changed all the statements that he told me before. Now he didn't know when will I get my check and he couldn't provide me any information when will I get my check because everything is pending so financial institution must review everything again before they will able to cut my check!!!
In the meantime February 23 they processed the check that my husband left at the time of signing the lease agreement with them. But the check couldn't be cashed because there was no coverage. So the next day I told them (Josh) that they won't get any money from us until they will pay us off. They didn't like it at all. They became very rude and mean over the phone even the person that transfers phone calls was very upset on me. So finally March 4th I decided to call General Toyota customer service. They couldn't help me but I was able to leave a complain and they have sent it over to AUTONATION Toyota in Libertyville. Also I was told that they should call me back within 2 days. And yes Josh called me back. It was March 7th. He told me that the check was processed and was sent to me and I will have it by Friday March 10. And finally yes I get check from them but not in the amount promised but $1500 less.
When I get there they of course couldn't help because it was Saturday and the financial institution is off duty. When I asked for bill of sale the supervisor asked me "what is it". Then he said "I don't understand you". And he said that if they do owe me something they will give it to me. Then he promised to call me back on Monday (him and Josh) in front of most of theirs employees but no one call me back. And when my husband get there Josh told him that if we have any paper that contains the amount that they owe us something then he will able to help us. 2 salesmen, the manager, accounter and another accounter totally forgot about our case.
And all the papers we have to prove that they lie to us means nothing to them. We didn't even get those papers. We just made a photocopy at the time we spoke to salesmen. We also have a copy of appraisal from Carmax dated January 17, 2017 that without buying anything from them they will give us $11000. So in general after all nobody was able to provide me the bill of sale of the vehicle I trade in with my signature. 5 employees totally forgot how much this dealer owe me. I was waiting 2 months for my check. In the meantime they just sold my car and right after I received my check, they just tricked us and now there is nothing they can do about it. Never do the business with them. All the papers I have make no difference to them. I was told that I made those up. Unbelievable.
I would never think that someone could do something like this to me. No one ever did before. Stay away!!! It is illegal not to provide all legal documents to customers and that's their responsibility. I was on the phone with them for over a month. I was receiving wrong information each time or none. I guess they needed more time to finalize their transaction so I can't have my car back. And of course for all this time I was promised that they will call me back and never did!!! Even the supervisor couldn't keep his promise. Very mean people!!!
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The issue has been resolved and they did the right thing fixing the truck.
I'd give negative stars if I could. DO NOT BUY USED HERE. New maybe you're okay but used, no. They do not have their qualified mechanics working on these trade-ins, they have a reconditioning guy Jesse. And they do not stand behind his work. They are not honest and will not do right by you. They have wasted so much of time pretending to try to figure out what is wrong with my truck that I bought, it's been there 3 days in a row. They let the 5 day mark lapse and now service manager Monty won't even return my calls. I made the mistake of thinking Monty was earnest. No. I was wrong. He did his job, got me to the point I had to go to a real professional for repair so no more money off their bottom line.
I was on my way to a major expensive catastrophe and they sent me away saying I was mechanically sound and the noise was more of a nuisance than anything else. Scouts honor, it happened. Could've had a customer for life but they proved even the big outfit dealer only cares about the pennies not the customer. Shame on you AutoNation Ford Sanford Florida.
I saw an advertised used truck. Called at 8:50 pm. They said it was there. I went the next morning to preview it, as I do all the preliminaries for vehicle purchasing for the family and the business. I traveled 25 min. I called 15 min before my estimated arrival and they said they would have the truck pulled up for me to view. When I arrived, they told me it was sold late last night. They probably knew that 15 min prior and did not have the courtesy to tell me. Needless to say very disappointed. I have been shopping since. Every day the same truck is still advertised for sale. THEY DO NOT HAVE WHAT THEY ADVERTISE!!! I will never shop at any Autonation in the nation. It has been 7 days. Still advertising the truck as if it were on the lot. They probably never had it.
Called salesman after picking up car because once I got onto freeway, it pulled to the left. Two days later the instrument panel went dark and has never come back on. A week later, the battery died, but got that jumped. This week the entire car will not go into reverse. Engine light is on, it will start, but will not go into gear. Service dept, Mr. ** told me to have it towed to AUTONATION Lewisville. After calling and talking to Bob, he said they couldn't work on my Toyota because they are a Honda dealership. Back to AUTONATION NRH, put me on hold for over 13 minutes, but Eric sympathize said, I would have pay for towing to any Toyota dealership and pay for necessary repairs.
This car was a lemon and I believe they saw an old widow woman and tried to sell me anything, knowing it was my problem once it left the lot. Mr.Kerron ** has received many text messages and phone calls. I intend to post this on my senior citizen bulletin board in NRH, on FB, and the BBB plus any other governing agencies that will allow. I will give them one more week to rectify this issue (before my first car payment is due to be paid)!
I have been to the dealership twice. They take all of your information and tell you they will get back to you. It's been 10 days I have heard nothing from them. When I call they are always busy or off. Will get back to you, never do. Email or text, never return them. I guess if you are paying cash they might look at you better. I'm very dissatisfied with the way I was treated. Won't return. Will tell everyone I know that is looking for a car to STAY AWAY.
Scam on Fuel System: I purchased a brand new Toyota Sequoia in 2012. Within 6 months we started to experience hard starting. When the car sat overnight, some of the time you would have to grind on the starter for a very long period of time before it would start. The car had a very low amount of miles on it and was less than a year old so I returned it to Auto Nation on the Gulf Freeway with my complaint. I was told that the fuel tank had water in it. I asked how that was possible? I informed them that I only fueled at reputable stations. I asked how much water was in the tank and was told they did not know. This was odd in itself.
I was informed that the fuel tank would have to be removed, a new fuel pump would have to be installed and all the fuel lines cleaned. I gave the OK to do the work and a day or so later was told that the work was completed and I could pick up the vehicle. The charges on the bill was a few dollars shy of 2,000.00. I paid the bill and when I got into the car to start it, it would not start. It had the exact same problem. I was then told that the computer had not been set correctly and was given a loaner car to drive while that issue was being resolved.
I was curious and went on the internet to see if I could find if there were any problems with other Toyota vehicles that had the flex fuel tag as mine did. I found that many customers had experienced the exact same problem that I had experiences. It seemed that there was an issue that caused the computer to confuse what fuel was in the vehicle. I informed Auto Nation of this and it seemed that they were not interested. I was always told that Toyota was very customer oriented and that customer service was their highest priority. I contacted them and they seemed concerned about the situation. They knew about the computer issues on the flex fuel vehicles. However after a few weeks to review the situation, they informed me that they could not make Auto Nation make good on the 2,000.00 charge.
Even after all of this the car had to be worked on 5 or 6 more times in order to alleviate the starting problem. Auto Nation refused to admit that they had misrepresented what was actually wrong with my vehicle. Auto Nation is so large that even the manufacturers will not cross them. I certainly would never recommend that anyone ever purchase a vehicle, new or used, from Auto Nation. They are very dishonest and will do anything to make a buck. Even though the Sequoia has been a very good vehicle after all this was straightened out, I will never buy another Toyota product after the way Toyota refused to uphold their customer.
In January of 2017 I went to Autonation in Westlake to get a car. I ended up being approved for a 2007 Ford Explorer. I took the car for a short test drive and it seemed fine. The temp outside that day was about 65. Within two weeks of having the car I noticed the car was only pushing heat when I was driving... A thermostat problem. But in winter would cause me to be late to work because the defrost wouldn't work in the front either. The seat automatically pulls me away from the pedals, I guess a common problem with these cars but was not disclosed to me. The rear wiper motor was broken. My belt needs replaced a few hundred dollars to fix since I couldn't do that myself and I need a new radio and those two things the warranty won't cover.
Those things needing replaced was not disclosed to me at the time of the purchase and I was unaware that I needed to bring someone to look at a car I am buying from a dealership. An extended warranty and gap insurance was added to my purchase and made to seem like it was included by the financing department but I found out from the bank that it was optional. I would not recommend this place for anyone to buy a car. I understand used cars are not perfect but I should have been made aware of these pre-existing problems with this suv.
I only had my 2016 Dodge Journey vehicle 7 months. Within the first month the front rotors was bad and now the have two more problems. Sometimes when cranking up my car the brake paddle is stiff but it will crank and when I put in gear you can hear and feel the car jump. The second issue just sent me into a foul mode cause I was at the red light and the first vehicle with others behind me and the car just shuts off with out any warning. I called AutoNation and explained what happened and was placed on HOLD.
Finally I got my car to crank up and drove to AutoNation and I do understand it was near closing time but Chris told me to bring my car back Friday (which is today) and I called and asked the day before if I was able to get a loaner car he said he would look into. Well that changed quick cause when I took my car back to AutoNation he flipped the conversation after I asked him again about the loaner, after telling him once again what's happening to my car.
Chris said to me "I spoke with the mechanic about your car and he said he didn't think they would keep my car overnight." They would check it out and give me a call when it's ready. I just need a loaner vehicle not the nice gentleman who always driving folks in AutoNation shuttle van to take folks back to work, home etc. I work long hard hours and AutoNation I promise you I maybe flipped upside down with this vehicle but the next vehicle I get it will not be from your car lot. My experience with your company is bad and I RATE YOUR COMPANY AS A SMALL DOT.
We bought our 2009 at Acadia back in August 2015. He has had to go back to the dealership three or four times to get the car repaired. Horrible horrible place. Do not buy a car from here. Acadia's had transmission and several different pump issues. Addition to what we pay for the car was already forked out over several thousand dollars in repairs.
My 700 HP Cadillac went into their shop for some body work that was supposed to take one week. They kept the car for two weeks and put enough miles on it to drive it halfway across the state. Joyriding a customer's car is a problem. AutoNation corporate did not even Respond.
Bought a 2008 Honda Civic on Dec 30 2016, coolant leaking and overheated by Jan 16 2017. Spoke with salesman, very indifferent, said "you bought as is, good luck." Didn't offer any suggestions or show any interest. Never again with AutoNation.
THE AUTONATION LINCOLN DEALERSHIP HAD AUTO FRAUD. I am a widower that went in to trade in a Ford Edge. I was never given the trade OF THE FORD EDGE on the contract. I was paying ON THE CONTRACT for the MKX since 08/15/2015, thinking this was correct, as I signed a contract, even though I complained about the trade that was not applied in the 20 day period of the contract. The $810.00 every month was with great difficulty. I questioned the amount the first 20 days and they said I signed the contract and this has nothing to do with Lincoln it is the Lincoln financial third party. On the Contract it had Cab, LLC??? I asked that they refinance THE lease or do a buy, as I noticed the trade was not placed on the contract. This made the paying of this contract for two cars? I did not owe for two cars on this contract or lease? Do not know where the Ford Edge went?
Not only did they not listen to my complaint as a dealership they ignored me. And the Lincoln financial company was without any compassion or remorse. Now I am near a repossession of a car, I have only $22,000 owed ON THE MKX and no money owed on a Ford edge. And I am losing all of the value of the Ford Edge at $32000. And all the money fees and down payment on the MKX that I paid and I have lost my credit score and my reputation. They scammed me. When I went back in the 20 day cancellation period the person Wendy had quit and no one wanted to deal with me. Manager said "this is not our problem. We have nothing to do with Lincoln Financial." What a scam.
The dealer and the Financial Company will Make estimate $121,000.00 on me. I am disabled and now I will be without a car, unable to purchase a car, and my credit ruined. If they do not resolve this soon and stop the repossession I will be the one in a desperate situation. I did offer $5,000.00 cash to stop the Lincoln Financial Company then even though but I wanted all the money for the second car put back on my lease for the MKX 2016. They refused to do anything at the Lincoln Financial and a person said they will not accept the money and they will not do business with me, so Lincoln will just repossess the car. On Christmas Eve they called all My Family and embarrassed me asking where the car was and they went to my friends houses. I am devastated. I need my car and I need this Fraud reported and My accounts straightened out. Please warn others!!!
The new truck I purchased has rails in the side bed and a black folding gate that I have no idea what they are for. The USAA representative works for the dealership and does not care about the USAA member. He told me I would pay NO FEES, there were fees. I did not get the $1,000.00 incentive promised in my hand, another lie. USAA rep says savings of $11,640.00 off MSRP, I received $4500.00 off. Dealerships are there to make money, but to lie and cheat to a customer is very unprofessional and deceiving.
Autonation Toyota Arapahoe, COLORADO - The first sales rep and I discussed a new Corolla iM (2017) with a manual transmission. I drove 40 miles to get the car just to learn that it was an automatic. This is after they added the optional features I wanted to the WRONG CAR. Additionally, they tried to put 2016 parts on a 2017 model, which was an obvious problem at a glance. The second time I went, the car was correct, but the paperwork was a mess. They had to send me another form a week after I bought the car for another signature. I paid in cash, no loan. Now they can't get the title to me. These clowns don't deserve your business. Here are the three people you absolutely want to avoid: Kelsey **, Shelby **, and the Sales Director, William (Bill) **.
AutoNation Southwest, Littleton, CO. I found a vehicle online and took a test drive with the sales associate. We agreed on the "no haggle" price that was online and was on the sales agreement prepared by the sales associate. I was called an hour later and told that AutoNation was not going to honor their vaunted "no haggle" price and that I would have to pay a new higher price to get the vehicle. Evidently they will haggle after they get you into the dealership - but unfortunately only upward. Be cautious when dealing with this company or you may wind up wasting a lot of your time.
I brought 2 new cars from them at the same time in October and the lied and never paid for my car tags like they told me they would. I paid 2. Have strip put on the Ford Mustang and the told me that they would hold the check but they didn't. You would think if they sold a 2016 for Mustang and a 2016 ford Fiesta in the same sale that keeping their word is the least they would do and at this time the still like 25.00 paying off my Nissan I traded in. They do not keep their word and do not care about their customers at all and will never have my business again.
October 28, 2014. Major Service on Jeep. I got it back and front axle was leaking. Return to dealership two more times still leaking. Finally got someone else to drain the overfilled axle. October 5, 2015. Automatic headlights are going nuts. Will not automatically dim. They go up-and-down. They go down and stay down. Took Jeep to the dealership. They told me it could be one of three things. I told him to replace all three. They no longer go up and down but I hope I remember to dim them before I come up behind you. I don't know why but I still believe in Mopar's 12 months, 12,000 miles from the date of service.
May 10, 2016. Took jeep in for oil and filter change. I asked for all hoses to be replaced and flush cooling system. Really like that 12 month, 12,000 mile warranty. August 17, 2016. Took Jeep for oil and filter service, check engine light is on - $363.75. August 25, 2016. Took jeep back in for check engine light. August 31, 2016. Took jeep back in for check engine light. On September 1, 2016 Jeep was seen miles from the dealership. They said they were test driving. They never did call to say it was ready, On September 8,2016. I called, picked up the jeep. Light was still on.
November 28, 2016. Noticed water leaking under jeep. Had one of my Men look at it. He stated it was the hose clamp on the lower hose. He said it would take him about five minutes to fix it. I told him no I had it fixed at my Mopar dealership and they would cover it under warranty. He then said "they going to tell you that you need a new radiator." Made an Appointment for November 30, 2016. Two hours there, got a phone call. I need a new radiator - $730. I LOST IT. Really wish I didn't own these other five mopar's. Whoops now it's four. Nope now it's three. They sure make a great product. Wish they had some good dealers.
I recently went in to have my 2015 Tacoma serviced and found out that the promised addition of 1 year additional maintenance (oil and filter changes) was deleted from their computer system after the former finance director left. My inquiry with the new finance manager left a bad taste in my mouth, especially when she noted that the system showed it owed me, but what was in question. I purchased the extended warranty, we'll call it the service agreement, based on the finance managers word that I was to receive an additional year of maintenance, which also was preprogrammed or noted in their computer system. My bad for not getting it in writing, but their bad for erasing it in their computer.
Additionally, they also quoted me at that time, almost 600 dollars to have the oil changed, tires rotated, and to have the spark plugs replaced. That's way ridiculous. The spark plugs can be purchased for @ 3.50 each, and the oil (@ 6 qts) for about 30. That's about 60 dollars roughly in parts/materials. So they were going to charge me about 500 dollars or more for two hours of labor. That's **. This is a facility that has never offered me a clean filter (checked my own filters and replaced them myself - they were FILTHY at 15,000 miles and their service manager told me they were clean and good to go... crazy **), and has burnt my carpeting, left tools in the engine compartment twice, and had managed to get grease all over the exterior of the truck, AND throughout the interior, especially on the seats.
I asked the new finance manager about my agreement with the former finance director, and she just shrugged her shoulders and said "oh well. Like you said, your bad for not getting it in writing." She never looked up at me, nor offered me some help with regards as to what it was that they "owed" me. I told her I was never coming back there, for services, or warranty work, or to purchase another vehicle. She just waved at me, like, get out of here **.
Obviously they don't care about return business, nor do they care about you as a person, or the vehicle you purchased from them. Only that you buy from them, and they'll tell you anything you want to hear just so you will. So take my advice and stay away from AutoNation, any one of their dealerships, but Toyota of Buena Park especially. I will NOT be buying anything from them EVER AGAIN.
I had long history (about 5 years) with AutoNation Ford Jacksonville. Even my last 5 years services was poor, but I never made efforts to post any bad review. But 11/22/2016 the trip for service made me very upset and I finally made efforts to post review to help others. In short, I bought a brand new Ford Transit from Mike Shad Ford (later change the name to AutoNation). Since I have been services all there. The old service person are not friendly and not finish their promised job. 11/22/2016 I went to service and the written quote was $938. Then they called me for $1400 for verbal approval which I approved. But 1 day later, Joe (the serviceman) called again to ask for another $700 (total will be $2100 quote) to fix my truck and make it safe.
I took my car in for oil change, wipers and front end alignment. After 2 hours and a 5 mile road test I was given my car back with the bottom panel under the driver's door all scrapped up and the paint scraped off and was told that the rear end was spraying fluid and that it was not a big deal. After talking to the service advisor I was told that the car should be driven very carefully and some time next week they would contact me for repairs to the car. In the meantime I feel unsafe and worried the car could have major damage so I have no way to get to and from work and I care for my disabled wife and have no way to get her to and from her appointments.
To condense this as much as possible My 84 year old father-in-law who has Alzheimer's disease, went to AutoNation Toyota in Ft. Myers, FL on his own without anyone knowing. At the time he had just had an evaluation from the memory care clinic, which four days later confirmed Alzheimer's. While he still was functional, it was obvious to anyone who talked with him for more than 20 minutes (that is generous) that he had no short term memory and was confused.
They not only happily helped him lease a new Camry for 36 months, but they took his Chrysler Town and Country off his hands for $1,600, AND to top it off sold him a: Vehicle Protection plan for $530.00, Theft Protection plan for $329.00, Appearance Protection plan $799.00, Dent Protection plan $499.00, Tire & Wheel, Protection plan $349.00, Excess Wear & Tear Protection $830.00. Yes the honest, caring salesperson sold that vulnerable man $3,336.00 worth of "PROTECTION", and took his car and $3,250.00 down to boot! Wow! He no longer drives. Great job AutoNation!
I scheduled a service appointment as requested by the cars maintenance alert at AutoNation Mercedes Coconut Creek for Tuesday 11/8/2016. I have had the car in the service department before using the exact same service rep. I dropped the car off late Monday afternoon 11/7. The service rep looked at the car, did whatever review of the car they do including a visual of the exterior. When he reentered the service area he reviewed everything that was needed and accepted the car into his shop.
On Wednesday when I picked the car up after speaking to the service rep and paying for the service a valet had my car waiting (with driver door open) so I could get in a drive away. When I got home and walked around the car to go into the house I noticed a large BLACK SCRATCH across the passenger side door. After dropping my bags off in the house I went back to the car and tried to wipe off the scratch but I was unable, it was deep into the car door. The next day when I went outside to the car I found a similar BLACK SCRATCH on the driver's side door, almost the exact color, size and direction.
I called the service rep and asked what could have happened to my car, those scratches were not there when I dropped the car off and the visual walk around performed by the service rep found nothing the day I dropped it off. My service adviser asked me to bring the car back in so he could look at it and "Take care of it" so I drove all the way back to the dealership to show him the damage. After he looked at the car his comment was "those scratches as weird". Not a comment he made on Monday when I dropped it off. He went to speak to his manager and after a few minutes they both came out with a complete different attitude. It was not their fault and would let me know what it would cost to repair. They took the car back into the shop for their repair folks to look at.
In the meantime I was standing in the service area where the service manager and another one of his employees were mocking me, saying "I guess we need to spend 20 minutes walking around a car before we take it". After hearing this I went outside to see what my service rep had to say about repairing the scratches. My rep said for $1,000 they could fix the scratches. After hearing that outrageous offer I decided to leave the dealership and find someplace else to repair the car but not until I confronted the service manager, letting him know I heard his disrespectful and mocking comments. After I left the dealership my service rep called me on my way home to apologize and then try to work something out. I refused his offer because I had no desire to return to that dealership to receive more second rate service.
I would suggest people stay away from this dealership and service department. My experience has not been good. When someone takes possession of your property they need to take responsibility for it or not take it in at all. If that means walking around the car for 20 minutes as the service manage and his employee mocked me about then that is what they should do. The people at AutoNation Mercedes Coconut Creek service department are disrespectful and rude to customers.
Took our 2013 Ram Dually truck in for the 60000 mile service and told the service writer that I wanted them to dismount my tires and rotate them properly due to it being a dually with polished outside rims on the front and outside rear. I paid the bill and went out to get my truck only to find that my front tires was still on the front of my truck and the service writer tells me she is sorry she forgot to write it on the service ticket.
But it is printed on the bottom of my receipt that I wanted my tires dismounted and rotated for a proper rotation, plus they charged me $69.00 to rotate my tires which they supposedly rotated side to side. I have contacted Dodge customer service and was told that they have to back their dealership. AutoNation said that this is the way Dodge tells them to rotate the tires on the dually with the polished wheels.
Any tire shop will tell you they need to dismount them and remount and balance them. AutoNation had my truck for one week and a day and did not do what I ask them to but no way will they make it right. It is going to cost me to take my truck to a tire shop and get it done right. AutoNation IN Albany, Ga is a ripoff.
I took my 2012 Jetta into the service department at AutoNation Volkswagen Mall of Georgia because I was having an issue with the car starting. Service Department stated the car battery needed to be replaced. Before the car battery was replaced, regardless of radio station, CD or IPOD both the song and artist were displayed on the front screen of the radio. After the battery replacement, radio display is sporadic, no display when playing CD's and all of my software and music were wiped out when I reconnected my IPOD. Over multiple visits back to the dealership, in an attempt to correct the issues, I was given the run around. I was told that none of the other cars like mine had this feature, and basically I felt like they were telling me to just deal with it, as they had no clue as to what was wrong nor did they know how to fix it.
Finally, I was sent an email from the service manager who stated that one of the technicians who worked on radios had this to say: "He explained that this radio had software issues from the manufacturer of the radio. There was a software update done on these radios either at the dealerships or at the ports before releasing. It is possible with your car that the software did not completely go through. So when the battery voltage got low or was removed, then the battery was replaced which then causes all systems to reboot, that the software completed its download." If the software update was done on the radio either at the dealership or at the ports before releasing, I feel like AutoNation Volkswagen Mall of Georgia should have taken care of the problems, by either correcting the issue(s) or replacing the radio. They did nothing!
I had additional questions that I sent back via email and to this day, almost a month later, they have not been answered. I have not received a response to my questions. I have never experienced this level of extremely poor customer service, therefore, I am both shocked and disgusted that a business such as AutoNation would operate like this. It would have been better to be honest and say, “There is nothing else we can do for you. We don't know what the problem is nor do we know how to fix it.
Almost a month later, I have almost given up hope that AutoNation Volkswagen Mall of Georgia will do the right thing and replace the radio. Both the General Manager and the Service Department manager should have training in Customer Service. I will never purchase a vehicle from this dealership or any other AutoNation Dealership and I am currently seeking another Volkswagen facility to take my car in for scheduled maintenance/service. It definitely won't be anyone affiliated with the AutoNation Name.
Received notification from Nissan of recall on my vehicle. Have tried twice to get an appointment from AutoNation Nissan Marietta, to setup appointment. They took my number via voice mail on 1st call, left msg for Service Mgr on 2nd call. They absolutely have not called back. Activity began on Fri (10/28) and today is Tue (11/01). I have not heard back from anyone. Their phone answering system also has problems.
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