Advance Auto Parts Reviews

I purchased an alternator at Advance Auto Parts it went bad. I took the car to them to get a free charging system check they said it was okay but the battery light kept coming on so I took it out of the car to have it bench checked by them. They claimed they don't have the adaptor to check it so I was. That is just wrong. They could not find me in their system even though I walk down the hill from my house had the paperwork. The attitude of the manager is poor as a auto mechanic and a retired parts store and 40+ years in retail. This is wrong. I know my piddling money doesn't mean much but I will be sure to go to O'Reilly Auto or AutoZone.

I went to buy brake pads, from the website and there was a rebate offer saying if I bought two rotors with them I would get a 40 dollar rebate. I was looking at the gold brake pads, so I bought the rotors as well for an extra 50 figuring after rebate it would only cost me 10 dollars. Well after I have the rotors and cannot return them they decline the rebate. Apparently it was for the platinum only pads. This was not said on the gold brake pads web page. So I'm out 50 dollars. No biggie. I mean I really didn't need the rotors but they are done now. However Advanced Auto Parts has lost another customer, between their counter staff and now this with the web base. I'm done with the company so, be careful when buying from them. This is not the first time I have had this happen. The other time the counter guy selling me the pads told me it was rebated only to find out it wasn't. Of course I don't sit around so the pads had been installed by then.

My only day off is Sunday. I have always supported Advance for my car needs. I get to the Davenport IA Advanced at 09:40 AM. I needed the battery checked and probably replaces. The one person in the store said he could not do it being the ONLY person in the store. I'd be best to come back afternoon. So I drove a block away to O'Rileys where one of the 3 employees tested my battery, sold and installed a new one for $125. Advanced lost a customer.

I purchased brakes and rotors for my vehicle at the Horner Blvd Store in Sanford NC. When I arrived at the installation location, they took my tires off and old parts out. They then informed me that the brakes were the wrong ones. I called the store and ** the Manager had a new set from another store driven over to my location. I am very grateful as I was stuck and had an appointment pending.

I purchased a new radiator on 7/31/2015 with what I was told had a 1-year warranty. The first one I purchased leaked before I even installed it. The second radiator lasted a few weeks. The same for the third radiator that all leaked in the same spot with no physical damage done to part. Tried to take the fourth radiator back leaking in exact same spot from the end cap which is plastic. Very bad design for something holding 200 degree water and fluid and said it was a limited warranty which is now only good for 90 days so I'm now out of luck.

After horrible experience with store on Washington St. in Middletown CT and equally awful experience with store manager John the next day, I spoke to customer service at corporate office. Twice. Thrice. All representatives kept repeating "nothing I can do." "Corporate policy" the reason. This after a recording while waiting on hold long periods of time claiming customer service important. Wish I had checked this site first as the problem is apparently nationwide and even at corporate level.

I purchased a gift for my boyfriend from the website. It was delivered to the wrong address in the wrong state. I called the customer service number 3 times and was on hold 45 minutes each time before I even got to speak to a representative. When I finally was able to speak to someone I was told that the item I purchased would be overnighted to me and that the situation would be resolved. Three days later there was still not a delivery. Then I get an email saying that I was just going to be refunded for the item. No call or explanation. Needless to say I will never order anything or shop with this company again.

The level of incompetence within the Advance Auto Parts organization is unfathomable. First, they don't even inspect the parts to ensure they aren't defective before they ship them to customers. Then when the customer receives the defective part there is an expectation that the customer is to pay for return shipping. After explaining that such an expectation is not only unreasonable but blatantly dishonest they finally concede to sent a prepaid return label. They send you a return label with a corrupted file that can't be printed attributing the problem to a computer issue with the customer.

When you buy any battery from Advance, you are under the impression that is covered under law, by warranty. Wrong. They found a way "legal" to deny warranties if you don't have the original receipt and you don't go to exactly the same store you bought it! Advance doesn't want to have a nationwide system (for example Autozone has one from 90s) and refuse any warranties without proof of purchase in same store. Doesn't matter if the battery is showing still under warranty from labels. This is cheating in my books and our dealership stopped using Advance few years ago.

Beware with this location and with ** Store manager. He want to rip off people, he is horrible helping. Even with customers, unhelpful, awkward, disagreeable, discourteous etc. Who want to be treated that way? Maybe his wife or family. The Address: 34711, 16444 Commerce Plaza Dr, Clermont, FL 34714 Phone: (352) 394-3210. Simple don't go there or you will be disappointed.

I have built three hot rods, using Advance Parts, NO MORE. I purchased everything to do a complete brake job, rotors, calipers, bearings for my truck. Within a month, the right side gave out, and I had to have the truck towed home to repair it. They would only warranty the one wheel. Last week, the left side went out, same problem. Advance would only warranty the left side, NOT the right. The bearings are not good quality. I asked them to exchange all the bearing for better quality ones. They said NO. After spending over $13,000.00, they would not honor my request. After five years of buying exclusively from them. From this day on I WILL do my best to keep anyone in my hot rod club from spending a dollar with Advance. Ever...

My daughter needed a new battery for her car and she purchased one from Advanced Auto in Raleigh, NC. The price was inline, but no great deal except they had it and would "install" it for her. A female clerk took the battery and began the install which took a long time due to the fact that she was more concerned with collecting money from a parking lot mechanic that she had directed the replacement of store parts to someone and he was installing in the parking lot of Advance Auto. She collecting her share of the install fee.

I am completely frustrated with Advance Auto Parts in Belleview. I took my Mitsubishi Eclipse into my mechanic for routine maintenance and they placed a Dayco timing belt on my car (which by the way has a 1 yr warranty). TWO weeks later the belt came apart and basically destroyed my engine. I am a home health nurse, so I take excellent care of my vehicle, hence the routine maintenance-- I need a vehicle to work so of course that's what you do to ensure you continue to have a job. It's not a fly by night job either, I've been there close to 9 1/2 years. Compound that now with the fact that my significant other is a realtor and has an ill brother who we go to 3-4 times a day to ensure he takes his medicine. We're now sharing a vehicle. I'm turning work down, he's turning down work. We have a hardship on our hands.

I have had a string of bad luck with parts purchased from Advance. I have a 2000 Nissan Maxima that my Son uses to attend college a couple hours away. In the past 2 years, I have replaced the Alternator, Starter (twice) and Rear Brake Calipers. All of these parts went bad. Calipers went bad immediately, though it took a month of losing brake fluid to figure out the calipers were leaking. The first starter went bad after only a year and the second one didn't last that long. Now the 3rd one is starting to act up and I assume it's a matter of time before it goes bad. The Alternator did last just under 2 years. In all of these cases, the car broke down at my Son's college town and each time the car had to be towed to a local service center.

I purchased a battery on Dec 31, 2015 from Advance Auto. After putting battery in, I had problems starting the car. Took the car to Advance Auto for them to test alternator and starter. I was told that I had a bad alternator. My alternator had been replaced, 6 months prior. I took the battery to another parts store to test it and was told that the battery had a dead cell. Took the battery back to Advance Auto 3 hours after purchasing. They refused to refund me my money for the bad battery that they sold me nor would they honor the 36 month warranty that came with the battery.

Purchased a part the day prior to my attempted return. Part was in their computer systems as being purchased by me. Part was unopened. The clerk refused to refund money without a receipt. I was a loyal long term customer to Advance Auto Parts along with the rest of my family. I NO LONGER WILL patronize their business due to this policy which is more important than their customers apparently. I hope the chain goes under just like all the other stores that seem to put their profit margins ahead of common sense. They have lost thousands of dollars a years as my family and I will no longer shop there. Signed, No longer a customer of Advance Auto Parts.

OK, so in December 2008 I bought an "84-month" car battery for my 2005 Honda Accord. It failed in February, 2012 -- 39 months. It was longer than the 3-year "replacement" period, so they sold me a new 84-month battery on a pro-rated basis (like the warranty said). So now that one failed on November 24, 2015. Hmmm, that's exactly 84 months from the original purchase. So they say that I got my 84 months, no more warranty. I would have thought that the new battery would come with a new warranty, since I did pay quite a few bucks for it. So anyway, I got my 84 months. Only I paid 50% more than the price of an 84-month battery. I won't be shopping there anymore!

I bought new expensive radiator from Advanced Auto Parts then It was leaking more than the old used one. For that I paid twice for labor, radiator's liquid and time. It cost me more than if I would fix it at Honda dealer. They have stupid returning policy. I thought by buying parts from it that will keep the headache out of me. For that I won't spend money there anymore.

Purchased a defective product from Advance Auto and had to pay for labor twice. They stated that they could not refund my labor cost because I fall under the DIY purchase warranty. Informed them that the warranty information did not apply to a customer like me because of the definition of "DO IT YOURSELF." According to Merriam Webster the definition of "DO IT YOURSELF" is "the activity of doing or making something (as in woodworking or home repair) without professional training or assistance; broadly: an activity in which one does something oneself or on one's own initiative. **. I purchased the product but it was installed by a reputable and certified company. I want to file a class action lawsuit for consumer fraud against this company. Please comment if you have similar experience.

I wish I could give them ZERO stars: On October 21st my mother purchased a battery from Bill at the Carroll Island store in Maryland, ZIP code 21220. Let me rephrase, Bill sold my mother a practically dead (one working cell) battery. After purchasing this battery it was hit or miss on whether or not her car would start. She took it back to Bill numerous times and was told a plethora of excuses. It's the starter, it's a loose connection, it's the WEATHER (70 degrees mind you). So on Friday November 6, her car would not start at all. So she had it towed to her dealer where they tested it and found that she had been sold a useless, dead battery. My mother promptly called Bill and met him at his store where he quickly dismissed her saying "Sorry lady but you aren't getting anything back." He REFUSED to replace or refund my mother's money. He was extremely cocky, rude and arrogant and was acting like a despicable human being.

(If I could have given 0 stars, I would have!) I had been having starter problems with my Jeep and was told that my battery charge was low when I was getting an oil change at Jiffy Lube. I had purchased a battery in December '13 from Advance Auto, and it had a 3-yr warranty. When I went back to Advance to get my battery tested, they said it was low, but that they would just charge it and that I had to drive it for 45 mins that day. No mention of replacing it at that time. So I figured OK, the battery must not be that bad then. But I kept having starter problems though, so my husband said he would take it to Pep Boys and have them test the starter and the alternator. Both of those tested fine, and they said, "it's your battery." So we had to go back to Advance (waste of our time!) and demand a battery - they gave us a hard time about it, saying our battery tested fine, and that they were not supposed to replace our battery. Why not?

I called several hours ahead. Explained my need to the rep on the phone who stressed that if I brought my car to them they would be able to replace my battery if I purchased it from them. I came straight from work, waited 10 mins before the sales agent acknowledged me (he wasn't doing anything). We went to my car, looked in and clearly didn't know what he was looking for and informed me that he couldn't replace my battery because there was too many components (lol). I went home and removed the cover and bam the battery was right there. Well I do thank you being horrible with your service because I went to Batteries Plus, spent less and had the most respectful young man replace my battery. I just love dealing with professionals.

Way too much to list. However I've never experienced anything like this. Alternator belt pulley, factory, fell off. Created a nightmare: lost control of truck, lost steering and brakes and overheated. Truck caught on fire. Waited months for it to be "inspected" by a company they decide to use. Overheating created internal damage to f350 6.0L diesel. Claim denied as was told not the only electrical component under hood. Also was told I should have been watching the idiot lights on dash when attempting to stop the 10,000 lb truck to avoid it overheating. This is from an idiot behind a desk, damage control. This was a mechanical failure, not electrical. Any attorneys out there please don't hesitate to contact me, I’d be willing to pay for this as I'm almost positive it’s a win win. Had truck inspected by own specialist, and was told 100% pursue this as it’s a legit claim and believe me once details are outlined regarding, most would agree.

I spent over $350 on a part that failed within 6 days.. failed so badly the car lost its steering and filled the interior of the car with fluid. It is not a easy job, it required a alignment, again too, $25 of fluid on the floor of the car, requiring removing the interior to clean it. I do not see how any person should do this out of their own pocket when big corporations push their crap products on us.

Every time I needed a part for my truck in the past 6 months I always had to exchange it because it was the wrong part. Why when you give them the make, year, and model number same information every time you go in they never get it right? I'm not a mechanic but maybe there needs to be someone with a little more knowledge behind the counter. It's usually the same man I go to every time. Please brush them up. It's an inconvenience!

I bought a window regulator for my 2005 Dodge Dakota. It went bad. They would not replace it. It was about 2 years ago, lifetime replacement. They said that they did not have any record of it. I can't find the paperwork on it. I have bought a lot of parts from them. My son bought a new fuel pump from them, it went bad. He can't find his paperwork, but his mother has a credit card statement showing that he bought it there. They said that won't, he said that they had to have the paperwork also. I will never step my foot in their stores again. I will buy my parts from AutoZone from now on. This happen in Portland Indiana.

I waited three months to get in the door for employment even put other potential jobs aside for Advance Auto Parts in Dallas. I went to the advance auto job fairs and finally got an interview. Told them I have nine years in automotive business and would love to grow with advance as a company. The lady and gentleman sitting across from me told me to reapply for a couple different positions and take u.a and they will let me KNOW IF I HAVE THE JOB. After I did all this and left several messages in which no one would answer any of my calls or messages. When the week for them to call came up advance never called me or sent an email to let me know. Bottom line is Advance Auto is not very forthcoming with anything. Especially in Dallas area.

My truck was in need of a fuel filter and I called the Advance Auto Parts that I could see from where I was broken down. The young man who answered the phone was quite helpful, although after we had determined the part I needed I asked could he deliver it? He asked his manager could he and the manager said NO. They only deliver to commercial accounts. I was across the street from one of their commercial customers and was willing to pay for the parts over the phone. The manager still said no. That's horrible customer service. Over the years I've spent a lot of money at Advance Auto Parts. NOT ANYMORE. I will gladly take my business to their competitors in the future.

You only get rewards if you spend so much $. The cashier signed me up but did not say I had to spend so much $. I spent like 96$ and to get a "reward" I had to spend 100!!! I service my own cars and I'm going to look for a better rewards!!!

Bought a K&N air filter cleaning system. The sign in the store said free with mail in rebate. Purchased it, applied for the rebate and it was denied. Really feel like the sign was misleading. When I called the rebate center the women was rude and could not tell me right it was denied. Scam?!

I've spent the last 3 hours going up the chain of Advance Auto Parts Managers and Supervisor trying to ascertain why they can sell a retail customer a defective part and not be responsible for a labor claim of that part. Was told by all that their policy is to only refund or replace the part. Their policy does not allow labor claims for walk up customer. Was flat out told that if I had 5 of the same parts replace by a garage after I walked up and purchased them over the counter and all 5 were defective that their only liability would be to keep replacing the part or refund the funds for that part. I spoke with the store manager, warranty claims department and a couple more in the customer service department and was told the exact same by all. Was also told by all that they stand behind their parts.

All of Advanced Auto "Limited Lifetime" warranty parts does not cover normal wear and tear as stated on their web page. So ANY problem you have, they say is normal wear and tear. Will NOT replace under any circumstance. Autozone offers an actual Lifetime warranty (even items like brake pads are REALLY warranted for lifetime). I will NOT be returning to Advanced Auto any time soon!

I bought new spark plugs from Advance Auto Parts, it was cracked. I had to pay for labor twice. They said I'd be reimbursed for mechanic doing labor twice. I called corporate, and now they say they do pay claims for labor. The first warranty claims said no problem, we will reimburse me. They gave me the run around. Do NOT buy any parts from Advance Auto Parts.

I bought a fuel pump from AAP in Brentwood, NY& it was already opened. The cashier told me it was okay if any problems, bring it back. The fuel pump did not work. Out of curiosity I went to Autozone & bought a fuel pump there & it worked fine. So I tried returning the other one to AAP and the manager there was so rude, yelling that should not return my money because it was already used. It was used to begin with because it was opened when I bought it. That manager is so rude every time I go there. She refused to help customers resolve their problems. I would like to get my refund back on this fuel pump that didn't even work. Somebody must have bought it there & returned it because it was already defective.

I have been a customer for years. Worked well despite a few glitches. Ordered brake lines and windshield wipers. The wipers came. Order was placed in FEB 2015. It is now MAY. Numerous emails. Each answered with a run around and blah, blah, appeasement placating response . After sixth email asked the parts be sent via express mail. Got a stock shipping answer basically blowing me off. Decided no more emails so called today 3 months later. Very poor customer service. Pushed a bunch of buttons. Talked to the robot. Called back. Waited another 10-15 minutes on an international call. Got the poor shcmo who had to refer it upstairs. Said the parts came back. No explanation as to why no follow up.

This supposedly great plan for rebates or perks is a big joke. I have spent $584.87 in your store since April 7 2015 and I was expecting these rebates to come in so I could use them for some other stuff I was getting. Well I finished my jobs this past weekend and still have not seen these so called perks until today. I got 1 20$ and 2 5$ coupons. However it is too late to use them when I really needed them and then to top it off I had one purchase over $300 and two purchases over $100 a piece so according to your rules I should have gotten five $20 coupons and one or two $5 coupons but no I did not. I also had a $50 rebate coming for purchasing the AC parts and when I just went online and registered for it it is a stupid advance gift card not the $50 rebate you led me to believe.

Let's just say I'm very disappointed with the quality of your parts. In less than 1 year I have purchased 3 fuel pumps, 2 fuel tanks, an alternator, map sensor, throttle position sensor, dimmer switch, and throttle cable. I have had to replace every part because of failure, and not one covered under any kind of warranty. More than one of those failed on me while making a drive from Wisconsin to Texas leaving me stranded on the side of the road, which makes me so upset it's not even funny. I just want to say it's not easy replacing some of those parts once, let alone twice especially on the side of the interstate. I want you to know I will never step foot in one of your stores again and I feel you owe me money. Did I mention when the throttle position sensor failed it caused my truck to die in an intersection and I got rear-ended which made me have to pay deductibles for my vehicle and others. Extremely upset!

Online 5.19 price, was 9.19, 4 dollars off, for air filter purolator, said in stock at local store. Went there. They then tell me that is a online price, that I need to pay full price 9.19. Nothing mention on item I was wanting except on sale 5.19. If that's the online price, should have that plainly stated on each item they sell so customer will know that if they are willing to wait about 5 days, pay for shipping, etc., they can get a little discount maybe. Depend on how much they charge for shipping, the store price may end up cheaper. That's my gripe. Maybe no deal online if you pay for shipping plus have to wait maybe 5 days to show up.

After having decades of great, helpful, energetic people from Autozone checking/replacing batteries and other minor repairs...it was like pulling teeth getting assistance from Advanced Auto. They pointed at a tool cart when I brought my mom's car back to replace battery cable connectors for a battery I bought from them yesterday. The stuck bolt and ill-fitting connector added to my frustrating customer experience. So lesson learned...stick with AutoZone for a better customer service experience.

First off, my boyfriend received brakes from Advanced Auto in Upstate New York 4 months ago. He went back to exchange them because one side was screwed up. They would not abide by their warranty because they do not cover that type of damage. He gave them a half hour of Hell where they finally replaced them, but it is crappy that they would not abide by their warranty. So we will be shopping at AutoZone. My brother in law went to them two separate times and both times he received the wrong part. Customer service is not what it used to be.

I bought a motorcycle battery last June. Had a problem with battery not charging. They said the battery only had a 60-day warranty. Just as a reference of past battery life, my last battery lasted 8 years. The battery was $83.00 and I felt it should last more than 9 months. I was very dissatisfied, manager said he couldn't do anything for me. I will not ever shop there again!

Very bad company, lured me. Purchase of a computer of Dodge Caravan 03. Computer does not work.

I stopped by the local Advance Auto to try to return the wiper blades I had purchased a few weeks beforehand due to their extremely low quality (in just two storms they had basically fallen apart). The customer service rep did not allow me to return them, even though they were within the 90 day return window and defective. Though somewhat frustrated, I decided to let it go and purchase new ones since the amount of money involved was not enormous. I picked out some new ones and bought them.

I have been going to Advance Auto for over a decade and have always been happy and gone back. I chose Advance for my parts because my friend from high school worked there. He left and since then, it's been a mess. The other day I purchased brakes from them and came home. I took the tire off, took off the old brakes, went to put the new ones on and they were the wrong ones. I clearly told the associate there the right info. I have done ordered parts many times before. When I called the store, they refused to deliver me the right brakes so I had to put the old ones back on. They were in very bad condition and it was dangerous but had no other ride and no choice. I felt bad for the guy when I got there. Everyone makes mistakes but the store should have done the right thing.

Bought a timing chain kit for premaintenance on my car. A plastic piece broke causing motor to seize.. Advance Auto won't fix it.

I purchased a battery on-line from Advanced Auto Parts in Salem, MA. Their website said Salem had the battery in stock. It also said that installation would be free in any weather. Bought the battery on-line for store pick-up, got to the store and they said, "It's too cold so we are not doing installations today." Then after 5 minutes the sales person comes out from the back and says, "Yeah, we don't have that battery in stock." All in all a complete waste of my time! I will never go back there again. Pep Boys and Auto Mart are close by so I will go there instead.

I bought the headlight. I begged associate Adrian to help me put it on. He said he can't. When I tried myself it didn't work and light can work anymore. Went back to ask for a replacement. Nesha and Adrian told me I have to get a new one. I went straight to NAPA Auto Parts to get a new one. I am not going back in my lifetime. I regret buying a $130 battery there last week. Wish I knew.

Bought a battery ten months ago. Started experiencing problems starting car about 6 weeks ago. Went to store had battery checked - told it needs charging for 45 minutes. After 4 days problem returned, took my car for service and asked my mechanic to check if any problems draining battery. Car ok, battery has one dead cell. Returned to Advance Auto found same manager, explained this was a return visit. Was informed again store policy is to recharge battery.

Bought an gold autocraft battery for my 2007 Honda cr-v about 2 years ago. Now it has died and Advance Auto Parts would not do anything to help even though they are the only one who carries this battery...I have called the store, called the 1-800# and emailed corporate and today I emailed the CEO as well. I do not want to waste $100 on a battery....

I called Advance Auto and a lady answered the phone. I asked if she could check to see if they had Castrol Edge Synthetic oil SPT 5W-40. I could not find that oil anywhere! The lady took a very long time but I held on because that's the oil I use for my vehicle. She came back and said she had 12 quarts. I was thrilled! I send my dad up there and it turns out they never had that oil. I was lied to. My dad wasted his time and gas. I was not happy about that. The lady clearly did not listen to me.

I bought a new commercial vehicle with one of their auto starts silver batteries. That is their personal brand 4 months ago. Its battery is completely dead and they would not exchange it for a new battery. Talk about not standing behind your product. BUYERS BEWARE!!!! And to top it all, they told me to leave the battery there and in the morning a supervisor would help me. So when I called the next morning, they said there's nothing they can do and they still have my battery.

My husband went into your store at 1200 Blanding to purchase a bottle of Blue Devil. We wanted it price matched which was refused even though the Napa website CLEARLY STATES it is the IN STORE price. However because Napa was closed, the so-called parts guy could not verify it... (Guess the phone in my husband's hands with the price on the screen was not good enough, nor the internet on your own computers in store). We also planned to purchase 4 gallons of coolant, spark plugs, thermostat & several other items. We chose to do business with you all because you are in my neighborhood & now I will chose to drive 7 miles out of the way from now on. We also have a commercial account with one of your stores across town that I will now refuse to buy ANYTHING from that I spend approx $20k a month in parts out of. We also have a small at home business that we have spent thousands of dollars at this location for but I will never buy another thing from you, period.

While on the Hot rod Power tour this June, I stopped at your store in Newport, Tenn. I was having trouble getting my 1964 Corvette running. The alternator went out earlier in the week in Illinois and I had also put a new battery in. I couldn't figure out what was wrong. You have two older guys behind the counter, I didn't get their name, that first had me pull the alternator, so they could test it, to make sure it still worked. It was good. They asked questions about my car and what had happened up to this point. After talking to them about the connections on the alternator that I had replaced a couple of days ago, they figured out that the Advance Auto Store in Gallsburg, Ill. gave me the wrong alternator and it wouldn't charge the battery - that why it kept stalling out. Anyway to make a long story short, they gave me credit for the wrong alt. that the store in Ill. sold me and sold me the right one that worked perfectly all the way back to Iowa. Your guys knew their stuff and were very friendly. I was very happy to have my baby running good again. I wish I would have gotten their names. They deserve a pat on the back. They know their business. You need to keep guys like this around. Thank you!!

I used to be a customer of Advance Auto Parts ...... no more. This company simply does not give a damn after you spend your money there. I tripped over an improperly installed wheel-stop ramp (18" from the curb and in the pedestrian path access/egress lane from store), unpainted, same color as lot and filthy oil stained. Falling against the fender of my car, I flipped over and fell on my back. In the process I broke my right foot. When questioning the manager about the unpainted, unsafe and filthy conditions all he had to say was: "We've been after them (management) for years to do something. They just won't do anything". After filing a claims report, SEDGWICK CMS the company contracted by ADVANCE acted like a professional boiler-room stonewalling operation rejecting my claim, leaving me to foot the medical bills. Legal advice sought brought only a "you're fighting wind-mills" comment. Apparently these low-life bottom-feeders owned by the ethical and morally challenged Wall Street Firm KKR (Kohlberg, Kravis and Roberts) can operate freely at the legal boundaries without being challenged by any authority. Welcome to the red-state dreamland.

On July 4th, I purchased the generator (TOU 5843219 for a Volks Beetle 1968) from Advance Auto Parts store #09185. The price of the generator was $88.99 plus core $14.00. On July 9th, I hired a professional mechanic to install the generator. In order to do this job, the engine of my Beetle had to be removed. When the job was completed, the mechanic and myself tested the car. Unfortunately, at that moment we realized the generator was defective; electricity was not being sent to the battery. I contacted the store immediately to inform them of the defective generator. Their first reaction was to put the fault on me indicating that I was not doing the job properly. The salesperson and his manager continue evading responsibility for their sale of defective products.

I want everyone to pay attention to what I have to say here because you could be their next victim! Advance Auto Parts ripped me off! After purchasing over 100 bucks in brake parts from their site (online), I was promised a $50 voucher (Gift Card) to use on my next online purchase. A month later as promised, I got the $50 discount on my next order (seat covers) but had to return them because they didn't fit my truck. I must point out that there was nothing on the online order form that posted what year, make and model the seat covers would fit, just a listing for truck seat covers. Okay. They didn't fit so I carefully put them back in the package and returned them. Then I got no credit back. Yep, they literally ripped me off! No store credit, no gift card, no online credit, zip, zero, nada, nothing!