Advance Auto Parts Reviews

They are horrible to deal with. They won't give cash back on return. Even if you pay cash they force you to put on card and it takes a week or more to get your money back and last run in with them they put the money in my account to find out days later they take back out of your account. So people pay attention. Don't trust these scammers.

I purchased jumper cables that I didn't even use. An hour or so later I went to return them only to be told that I couldn't return and then some customer service guy indirectly suggested to me that some people use the items in an emergency and return them to the store and then added, "I'm not saying this is what you did"… It's deceptive when you do not tell me before I purchased the item that this is the case. I can imagine if you did no nobody would patronize your store. And to top it all up the gentleman that attended to me reeked of alcohol. #store number in Annapolis #08998.

Every time I walk in Advanced Auto in Pryor, Oklahoma. The employees are quiet, then when you ask them for the product you need, they won't answer your question. They're rude, unkind, and clueless on how to do their jobs. Then, they ask you dumb questions. They do this to me every time I enter this store. They treat me like I'm stupid, and knowledgeless. I'm sick of it. If it wasn't for me needing that part so bad, I would tell 'em off.

I drove my now broke car to Advance to purchase new spark plugs, went in, told the "dude" Year, make, model and engine size. He pulls up the different brands they have for my car, I make my selection, he went and got the 6 spark plugs, rang them up and I proceeded home to install them. I installed them not paying close attention due to you trust you have the correct part. Went to start my car, it barely ran for 2 minutes misfiring like I've never heard of upon dying it made a god-awful clanking. I was sold 4 spark plugs that isn't a fit for my car and 2 that were and this is how the AWESOME SALESPERSON RANG THEM UP. 2 different parts. Car hasn't started since they tow it to their mechanic to do diagnostics to see what happened.

400 dollars for two batteries. They lasted 1 year and 3 months. One year warranty. So sad. I will never buy batteries from Advance Auto again. Can't believe Diehard batteries will only last a little over a year.

To get my battery checked, I called Advance Auto Parts store at Lynnwood on 01/19. I was told just came in, any time, no appointment needed, but when I got there next day about 8:00AM, they told me have to wait until 12PM!!!

They bought the rights to use the Die Hard name after Sears went bankrupt. The batteries that they sell, do NOT live up to the high quality standards of the Die Hard brand. It was strictly a marketing scheme to exploit the Die Hard name for their financial gain. Battery only lasted one year, I am used to batteries lasting three years.

I bought a brand new Die Hard Battery and about 6 months in, my car wouldn't start. I take it to the autoshop and they say it's the battery. I figure that couldn't be the case because the battery is brand new, so the mechanic says maybe it's the alternator, so I have a new alternator installed. Only for my Toyota to not be able to start right after. With a brand new alternator installed, that left only 1 culprit...the battery. Went to Advanced Auto the exact same day, they blamed my alternator, but I literally just replaced thw alternator 10 minutes before. They say the best they can do is charge it and test it. Which they do and they say it's fine.

On Nov. 27, I purchased 4 TPMS sensors, I received 1. It is now 16 days later and I still have not received the other 3 or a refund. This is one of the worst places I have ever done business with. Terrible customer service. I highly recommend that anyone not do business with Advance Auto Parts.

Bought a alternator. Realized it was the wrong part due to the site showing me parts that don’t fit my car. I canceled it. I was told I would receive my money Monday due to it being Saturday when I ordered. Monday is here and they have not refunded me. They sent the part anyway after telling me the part was canceled.

Do not buy anything from them. They will not warranty the parts. Batteries are the worst. To replace a battery during warranty they will have to keep the battery for 24 hours to confirm that is dead....even you can see that it is bad. What do you do without a battery for 24 hours? The worst manager in Midwest City. Tried to rip off my receipt. 3 years warranty, the battery failed 2nd time.. She did not want to replace it unless I leave it in the the store for 24 hrs... What do I drive in the meantime? Bad business. I will never buy from them again...and since I am a insurance agent, I will direct my 5K clients to do the same.

This is a review of AAP in general, corporate/company, not for the local stores. Bought a lifetime warranty alternator and two years later it failed to charge, leaving me stranded. An expensive tow home and return to the store showed the alternator was bad on their tester. But..., they no longer have an alternator for my vehicle (older Mercedes diesel) in their system. So..., they refunded me. But the refund went to a card that is no longer valid and it did not go to my new card number (same bank/account, different card number).

I ordered KYB shocks 344341(2). What I got was 344342's in a 341 boxes... Then I said take these back and give me KYB front shocks... They ordered KYB KG5744 (2) and they came in... Boxes looked like they went through WW2... Split open and missing hardware out of both boxes... What is WRONG with Advance Auto... DO YOU THINK I SHOULD KEEP BUYING FROM THIS COMPANY OR LOOK ELSEWHERE...

I went into an Advance Auto Parts to buy a battery after being stuck on a major highway due to battery issues.. I had to be jumped and then followed by a tow truck driver that took pity on me on a hot day when my car failed… I went there due to their advertising that they would install a new battery in my car with a purchase.. They refused to do a job that any 16 year old was qualified to do… I’m in my 60’s and have significant health issues but that didn’t matter… and when I requested to hear from someone in management I got nothing… These people have no compassion and don’t t honor their own advertising … Buyer Beware…!!!!

Had purchased items a few times in the parts store. Employees don’t know anything, answers are always wrong. Takes a long time to find the item for purchase because the filing system is not followed. Couldn’t print the receipt. Manager was rude on top of it all when speaking to him, ** was his name. Store was 2930 Five Forks Trickum Rd. in Lawrenceville, GA.

I made the mistake of signing up for Advance Auto Speed Perks. Ever since, I get their emails, again and again and again. I have clicked on "unsubscribe" repeatedly - that does no good. I have phoned them three times. They promised no more emails. The emails keep coming. Advance Auto is like that piece of toilet paper that sticks to your shoe and won't go away.

I had an experience today with this company that was disappointing. When we all go to a store and make a purchase with a coupon or gift card. The coupon goes directly towards the overall bottom line of the purchase. This company will proportionally apply a percentage of the coupon to each item purchased. So if you are purchasing things with a coupon. Be sure to purchase things you're sure you will keep. Purchase things you are not sure that you will use separately without a coupon to get your full return.

This review is for the store in Chester NY. I completed an oil bundle purchase online and picked up later that day. I realized the oil filter had a large dent on the top and pressing on the relief spring at the top. This may cause an issue with start up or running issues. I am not experimenting with a $7000 engine exchange. I explained this and I was told to come back tomorrow. The next day they said, 'We can't get you this filter." The next day I returned the entire order and purchased online again to be picked up at a store that explained there was no reason. They said that all Advanced Auto stores have these filters. Corporate made things better for me but the ** lies and ** I went through over a three day drama. I have been buying from Advanced Auto for 20 years. Some stores just treat you like garbage.

I tried to get warranty replacement on brake pad with less than 30, 000 miles and was denied and was told it was normal wear. I will never return as a customer again. I would guess no matter what the reason of the failure they deny the warranty and just call it normal. There are better choices for parts at other stores.

Fixing my 2005 wrangler I quickly realized no parts the computer selected would fit. KATHY ** store 3784 matched belts, pulleys by comparing all her inventory. She looked at every belt and I helped a little. She found exactly what I needed. Good because the computer was not picking out the right parts. It all worked perfectly. Thanks. Kathy you really seem to go above and beyond. I plan to do all may parts shopping at Advance Auto!

A couple of weeks ago I decided to order a part online and pick it up at our local, in town, store. I ordered the part at 8:30am and at 11:30am I went to the store to pick it up. I waited for over half an hour while a guy "looked" for my order. Obviously they hadn't fulfilled it yet so I asked if I could just go and get it and fulfill it myself. He said no problem. Huge mistake on my part. I got my items and when I tried to get the order fulfilled the person behind the counter had no clue what was going on and, of course, there wasn't a manager to be found. So I cancelled the order on my phone and just paid for the items over the counter. They double billed me and I never once spoke to a person in charge as she was too busy and directed me to call the corporate line. It took corporate calling the store to ask what happened and I finally got my money back.

My wife's battery failed suddenly this week. I tried charging it but it was flat again the next morning. I pulled it out to find it was a Diehard Gold battery from Advance Auto Parts with a 3 year free replacement Waranty. The date code of manufacture was 3/2022 so it is only 17 months old. Probably just 14 months since purchase. The manager at my local store tested it and confirmed it was defective, and useless. She refused to honor the warranty because I did not have the receipt even though it is only sold by Advance Auto Parts. She offered to look up the phone number, but It was installed in my wife's car so I did not know which phone number to use. After 25 years buying batteries, brakes, and a host of parts at Advance, I had to permanently change to another store that honors their warranties to customers.

Updated on 8/23/2023: Battery dead this morning after being fully charged last night. I can't afford to run back and forth to get what I need. Waste of my time and gas to be treated like an idiot. Never had this issue with previous management. No respect for long time buyer.

I do not like Advance Auto Parts. I bought car from dealer but the battery was very bad and I checked battery was DieHard Platinum purchased from advance auto parts on August 2022. When I went their branch at Stafford found out that platinum battery has 4 year warranty. But people asked me if I have invoice and I told them no. But they said sorry we don't honor the warranty because you didn't purchased the battery. The same thing happened to me for Walmart purchased battery they honored the warranty without invoice. I think this kind of companies should get punishment for dealing customer like that. I am very very mad at this company.

I called in to my local Advance Auto Parts here in Baytown this morning to check on the date of purchase of my 51R Diehard battery. I told the clerk on the phone the manufacturer decal on the battery read 09/20. She found that I purchased in November of 2020, but the battery had already been warrantied out and there was no available credit. The amount on the account was $0. I asked how could that be if I have the original battery? Was there a date when it was warrantied out? No date, no employee name/number, no records. All she could tell me was that it was no longer in warranty. Sounds like a reason not to warranty a battery 4 months before the warranty expires. Very disappointed in the record keeping, ethics, and integrity of Advance Auto Parts. I started patronizing AAP because I figured the other two (AutoZone/Orielly) were taking all the business in our town. I see the light now. I will never step foot in another Advance Auto Parts.

I purchased ATF product and went to recycle the oil and they would not take it back. They told me to go somewhere else. Poor customer service. They have a sign up they take used oil and ATF back, but do not.

I started work this morning. I deliver for Instacart. All day my car has acted like it didn't want to start. I finally stopped here and Jennifer came out and ran teat and discovered my battery was bad. She went in and started to do a price check and Bryant started getting everything together to replace my battery. I paid and he went out and got started. Jennifer kept coming out to make sure we were OK out in the heat. Neither one of them complained about having to do it and they both made sure everything was in place. I couldn't have asked for a better experience.

I purchased a Diehard deep-cycle marine battery for my boat. After charging for 2 days the battery would not charge over 95%. I kept trying with 2 different chargers. The date on the battery was 1 year old sitting on the shelf from the time I purchased it. I took it back for a refund. I was told no refunds. I wanted a replacement of a newer battery. They said there wasn't anything wrong with it. I kept trying, finally, they gave me a replacement battery. The new one was made 3 months prior, it charges 100%.

We purchased a Diehard Platinum AGM Group 34 battery after reading good reviews. When we got home the battery indicated 12.3 volts-we charged it three times to 100% but after a few hours it dropped down to 12.4-would not hold a charge. After driving all day with this battery it showed 12.3 volts- in the next AM it showed 12.1 and even went down to 11.9. Called Support at Advance Auto Parts and they virtually were unknowledgeable about their product. When we asked what was the resting voltage on this battery they proceeded to read off a spec sheets that was on the internet-asked for someone more knowledgeable and we told no one. Finally received a refund from the store where purchased-they were good but not the support staff. Bad product. Would never trust it.

First, they don't know what they are selling. Second, they sell Chinese junk at twice the price of the original parts. Of course, these fake parts don't work or can't be installed. When you try to return them, they say you damaged them when you tried to install them. The next day I bought original parts, which I installed without a problem. Before buying parts from Advance Auto Parts, check the prices online or at other stores. I will never buy parts from them again!!!

Samuel ** Jr. at store #3919 could not have been nicer or more helpful. He went the extra mile to make sure that I had everything I needed. He walked me through adding oil and other fluids in my car. Answered my many questions with a smile. Could not have been a better experience. Others could learn from Samuel.

Ordered 4 wheel covers for my car. They felt rather cheaply made but looked nice. Less than 4 mos later I noticed that one was missing. I hadn't hit anything to cause that. When I called Advance Auto they said I had to buy a whole new set of 4. They would not sell or replace the one that fell off. I felt disappointed enough to write this complaint hoping to dissuade others from using this Co. for online purchases. Thank you, Consumer Affairs for the platform to do it. Dan **

I have shopped with them for more than 15 years but recently they sold me a part that failed shortly after installation. It happened when my daughter was in another town and it cost four times the cost of the failed part to get the vehicle fixed at a local shop in the town. Advance Auto refused to refund the cost of the part or give me a credit. They would only offer a replacement part, which, in these circumstances, is not reasonable. No one had the flexibility or foresight to give me a refund, either in the local store or on line. I have done good business with them in the past and usually their parts are good, but being out so much money, I decided to switch to Napa and Autozone, and ended my on line account, which I used regularly for maintenance on our five cars.

Your store in Milwaukee Oregon on McLoughlin Blvd has very poor customer service. I have gone in before when someone is on the phone with a call that sounded personal and they did not acknowledge me for 15 minutes and I had a question. I vowed to not go back. There is a car that frequently is parked in the handicapped spot and it does not have a placard or any other insignia that would validate it parking there. It is a WRX with anime decals on black paint.

This was settled with Advance Auto Parts. Resolution not specified.

Today I was having some issues with my car. I was very frustrated by the time I got into Advanced Auto Parts at 380 W 434 in Winter Springs, Fl 32708. I was in tears. I want to Thank the manager ** and ** for helping me solve my solution. I can't thank them enough. Very kind people working here and deserve to be noticed as such.

I had a very hard time to return a product to store #05161 because of the no good experience and training of the manager from store #05161. The policy of NY state is that you are able to return a product within 30 days of its purchase. I had a very difficult time to return a product within 20 minutes of my purchase since there was something wrong with my car and not the product. Advance Auto Parts PLEASE TRAIN YOUR MANAGERS. I WILL NEVER EVER SHOP AT THIS STORE AGAIN.

Unfortunately after decades of purchasing parts, tools and accessories for my business I will no longer put up with these tactics that Advance uses to make sales. On multiple occasions if I'm not careful I end up purchasing the wrong items due to AAP tactics on google. Watch it when you google your parts and a similar one almost identical is in the AAP link at less than 1/2 the price, be careful with these people, without purchasing anything google it when Advance comes up with a deal that you can't refuse. You will see later that the part is not for the vehicle you stated. If you screwed up and purchased the item due to the fake price GOOD LUCK. You will need it. Buy your parts from a well known auto parts or order it. You will pay less and buy what you need. I know that this threat is confusing but I tried to explain it the best way I can, bottom line is the price on the ad is not what you will pay, ok.

After searching the web for days I tried Advance and couldn't be happier with their product. The heater core I bought for my 1989 S10 is EXACTLY like the OEM part in every way only with a better solder at the tubes! Thanks Advance Auto Parts!

I purchased a battery for my car; a gentleman by the name of Guy at 1509 Easton Rd in Willow Grove, Pa. offered the BEST customer service! He was very attentive, helpful, and he knew his stuff! Although this Advance Auto is not near where I live, I will travel the little distance just for this type of service. People have horrible customer service these days, but Guy showed me that there are still people who have been trained in how to treat customers. Thanks Guy!!

My car needed a new CV axle, but the mechanic couldn't source one for at least a week, so I went to Advance Auto, Lynnwood. They sold me a defective axle that I drove for a couple weeks when the mechanic noticed on a different repair that the CV axle was leaking fluids all over the frame of my car. Luckily, it didn't fail on the freeway. Advanced Auto agreed to provide a new axle but refused to pay the $300 it cost to replace the defective axle they sold me originally, not to mention the time and gas it cost to drive across the city to fix their mistake. When I got back to the mechanic, they immediately noticed the replacement axle was dented, though they were luckily able to fix it in the shop. I understand mistakes are made, but the management at Advance Auto, Lynnwood is unwilling to take responsibility.

This has really been on my mind for very long time and I need to vent it out. I got some Cadillac converter from Advance Auto Parts on my Macdale Boulevard. After the purchase I realized I didn’t need it no more. I went back to the store manager she refuse to give me my money back saying that I’m trying to Steal parts from the store and that the part I was given was not the same. One returned. However going back-and-forth they did not give me the money. She stole my money and it was never returned. The only thing the manager told me was that they Cannot give my money back.

I ordered parts this morning for pick up at Car Quest Santa Ana. I got there and they had no record or idea what I was talking about even though I had my confirmation email and order number with me. I reordered and waited, took about 1/2 hour to get order paperwork together and 5 minutes to leave. Good discount though it seems no value placed on my time. Would've been great if they had they're ** together.

I needed help with a problem with my 1999 jeep Cherokee classic. The people there were very helpful and I was incredibly pleased when I left. This was not a easy problem to solve but I felt that there was no trouble. They made my experience easy and saved me money. I shop at this store for the customer service and will continue to.

I needed a mass air flow sensor for my truck, I called up there, got a price, obviously my truck is running fairly bad or I wouldn't need this part. And I get there 14 minutes before they close and the doors are locked, all of the employee cars are still in the parking lot, all the lights are still on and no one will answer the door. This is not the first time that this has happened, they close the store early all the time and hide until it's time to go home. I am done shopping at Advance Auto. They obviously do not care about my hard-earned money and I promise you O'Reilly's does. Take your business to O'Reilly's.

I used to work for ADVANCE AUTO. I just went to store 5926, Prattville, AL. The prices on the shelves are all wrong and have the wrong items on the hooks. Also, I picked up two DISCONTINUED items and was told the manager won't sell them to customers, rather mark them out of inventory, and place them in the back, even though the computer said they were available and available to customers. Definitely this store deserves a bottom rating.

Going On Two Weeks Now, Still No Refund Into My Bank Account. Used a Debit Card, Which Any Other Auto Parts Stores Consider Cash & Refund You In Cash On The Spot. Not These People. They Insist On This Drawn Out Nonsense. Had A Similar Experience With An Alternator A Few Years Back & Vowed Never To Use Advance Again. But This Was New Year's Day, My Starter Was Out, & I Had To Have One. Seriously Makes Me Question The Quality Of My Purchase. Maybe I Should Buy A New Starter & Return This One Before It Leaves Me Stranded. Wm.

I've had two unpleasant experiences with Advance Auto Parts recently. I bought a part for my Saab and shortly afterwards, I was doing research and found the part for literally half the price... A big difference when I paid $150 to them. And, most recently, I had a motorcycle battery that was only seven months old that would no longer spin the engine over enough to start the bike. I brought it back to the store only to be told that the battery had a three month warranty! A $95 battery that is only has a 90 day warranty is ridiculous. I've NEVER gotten less than three years out of the cheapest motorcycle batteries I've purchased over the years... And I would not think a $95 battery wouldn't have a warranty for less than one year. ABSOLUTELY RIDICULOUS!

Last time, I used a coupon link with 20% off. I did order 6 items online and store pickup. When I did get at the store to pickup the items, store prices were 19 some. While the online price was 21 some. Out of the 6 items, I did return one and the refunded price was 19...some. So you buy it for 21 dollars online...but get back the store price 19 dollars.

I have been waiting 2 and a half weeks for a battery refund. The store is trying to blame my bank for the delayed refund. Dealing with these people, it's apparent they are corrupt, lying cheaters. Not to mention they are lazy and do not help the customers. THEY ACT AS THOUGH YOU ARE BOTHERING THEM. NEVER AGAIN WILL I shop in this store (Okeechobee Road Fort Pierce Florida) or any of their stores.

Yesterday I went to Advance Auto to get a new battery for my Equinox. The lady behind the counter sent a guy out to try to figure out what size my engine was as I’m not that knowledgeable about that sort of thing. He couldn’t find anything. I finally found it by going through paperwork in the glove box. I was given options on what was in stock and purchased the best available. The lady even put it in the back of my Equinox for me. I made it to work today and at lunch I went out and switched out my battery. People were surprised that Advance Auto didn’t switch it out for me. I had no idea they did that.

Lifetime warranty only means 45 days so don't spend the money on any lifetime warranty, bought a fuel pump a few years back. When time to change it out they said lifetime was limited to only 45 days when we paid the extra cash for lifetime warranty, go to Auto zone where you pay for a warranty and you get it. No questions asked!!!

Advance Auto Parts is a joke. Their own employees say they advertise items they don’t have. I went online and ordered 2 bottles of Slime Tire Sealant. They were listing at a discounted price, paid for them, and went to pick them up. They kept giving me the runaround and finally told me they could not sell me the parts because there was a mistake in the price they listed. Isn’t that false advertising??? Screw you Advance Auto Parts, you crooks. Made me waste my time and gas. I tried calling their corporate office and customer “care” center but they gave me a false story that none of the stores had any in stock. They are in on the SCAM. I went to the advance auto parts store closest to me and saw the sealant in stock!!! Shame on you advance auto parts, stop the lies and false advertising.

I was initially extremely frustrated with Advance Auto Parts; however, Ray **, the district manager here in El Paso, Texas went above and beyond to find a solution to my problem. Not only did he replace my battery with an upgraded version at no cost to me, he installed the battery himself! This is customer service at its best. He listened and delivered. We definitely need more people like Ray serving the customers. I went from the opinion of never stepping foot in this store to recommending to family and friends. Thank you.

Looking for a new carburetor so I did a web search. Results listed Advance Auto Parts had the carburetor I wanted for $368.88 but with this discount code it would be $295. Try to order and code won’t work on the item they said it works on. I called them and they said “yeah it’s misleading but no the code won’t work.” The carb is $368.88. If the code won’t work why is it saying on their ad that it does? Thanks but no thanks, I will stick with honest companies.

Tyrone Berry helped us out twice... He put a battery in for us twice. I really appreciate all his help!!! He went out of his way and beyond for us!! I will always use Advance for now on. Ty for the awesome experience!!!!

I needed a part for my car and ordered it online from Advance Auto Parts. I received it quickly, but the package was damage and the part inside broken. I called customer service and reported the problem. I was told that I would need to return it to the store for a refund, but in ordered to get my discount I would need to ordered it online. So I returned home to order it again. The second part came quickly, but something looked familiar with the package it was in. I opened this package, but to my surprise it was broken. Not only broken, but broken in the exact same spot as the first part. Then it dawned on me that this was the same part I had just returned. And it was even in the exact same box with the same shipping label.

Ordered parts and they couldn't tell me when they be in. So I checked 10 days later after not hearing from anyone. They had received parts and returned because I had not come in to get them. Meanwhile I had no knowledge my parts had even shown up. A phone call, which they ask for a phone number, could of saved them a customer. I refuse to go back or reorder my parts.

I visited the shop at Mason road/99 in Richmond TX to have my batteries that were still under warranty checked. Told Luis, the guy in front that I needed to get my battery tested. He came out to the car with me, tested the first battery that I did not get from Advanced Auto and told me that the battery was completely dead and that they could not do anything about that. Which implied that I needed to replace it. Told him that I will get it replaced from where I got it from since it’s still under warranty. Then he tested the second battery which I got from Advanced auto, he said the machine could not connect to the terminals. He kept on trying to adjust the clamps but it didn’t work. He tried it on the first one he had previously tested. I asked if it worked, his answer was no. Which made me suspect that the machine did not work the first time.

Fake attractive discounts: Fraudulent use of KYB more expensive Strut mounts with striking pictures, and packaging less expensive KYB bellows. Order placed for both bellows and mounts. On-line shoppers use CARID at 40-50% lower price and offering free shipping via UPS fast. Dr. F **

I paid for 3 items, around $50. The order was supposed to be same day delivery but those are just words they use to get you to buy from them, they don't actually DO it. I did get ONE of the parts but I don't really need to put power steering fluid in until I replace the high pressure line. Where's the high pressure line? Why not send the whole order? Why is a big online business always closed for customer service complaints? The local grocery store is open 24 hours but Advance I guess can't afford to pay one phone operator $10 an hour for evenings? I searched the parts at AutoZone.com as well. They don't offer same day shipping because they are an honest company. Not into Advance Auto Parts business model and I'll spend my money elsewhere because of these deceptive practices. Follow through on your shipping and gain a customer for life. Don't follow through and lose one for life.

Good parts, good people for the most part. Website is a nightmare. I am so sick of getting a big order ready and it will not go through. If you can find part online it's just a good day. I'm done. Too many other parts store and some are closer. Go to store you are ok. Stay off website. It is the worst I Have ever dealt with. Just a waste of time. Any money you save is lost in time and frustration. Would tell them this but no way to get them a message online. Big surprise there. Even their chat doesn't work. If they think their site is ok they don't use it. It SUCKS.

Went in to buy interior wipes, air fresheners and a car charger. I have an account with these idiots as my Veterans status allows me a discount. The girl acted the whole time like I was trying to get something I don’t deserve. I served 8 years for my country and I’m an honorably discharged veteran. She also was insinuating I tried to change the price on the charger. The store is a filthy, disgusting mess and they cater to blind haired, blue eyed people. This is the store at 2584 Berlin Turnpike in Newington Connecticut. Veterans and minorities take your money elsewhere until this place learns how to treat and respect people.

Evidently Advance Auto Parts does not honor warranty on batteries without original receipt. Don't pay cash and don't lose that receipt or that 6 month old battery is a big paper weight. 3 year warranty was the better of the two batteries I chose but it only lasted 6 months. One cold Midwestern winter night and it was toast. I own a business and buy a lot of parts but not from Advance Auto Parts anymore. You just lost a commercial customer account.

Don't trust the online ordering system. Even if it shows items as being in stock and available for pickup, it's not always accurate. I placed a order for pickup and never received the confirmation that it was ready for pickup, despite receiving directives that it would be available in 30 minutes both during checkout and in my order confirmation. After waiting beyond the 30 minutes for the pickup confirmation, I opened a chat with an Advance Auto employee on their website who reaffirmed that my order was ready for pickup even though I hadn't received the pickup confirmation. I even provided this person with the order number to be sure.

On December 13, 2020 I got in touch with my local Advance Auto Parts to inquire about purchasing a cylinder head for a 1997 Honda Crv. I was assured that they could order it for me and it would come in within the week, by not one employee, but two different employees. I went in the morning of December 14, 2020 and purchased it, a more than 600 dollar purchase, paid upfront.

Ordered and cancelled an order -- Sent multiple emails following up on request for a refund. Months later they continue to ignore my emails. They did cancel the order but kept my refund. Worst customer service!!!

This is being written in Dec 2020. As of today's date Advance Auto refuses to honor their own written "Advance Auto Parts Price Match Guarantee". They may change this written policy in the future but as of today's date they have no exclusion for Car/Truck Battery. Yet after contacting them through their chat service, they refuse to honor their own written Guarantee. After contacting them by phone they refuse to honor their written Guarantee. I have the actual chat conversation and a recording of that call to prove it. They state they no longer will price match car/truck batteries and have been told not to do so. They have not taken the 5 minutes of time to update the website so I can only assume they leave the guarantee there as an enticement and refuse all requests to honor it. This is FALSE ADVERTISING and a bait and switch.

I was conned into buying a tire inflator in the Frankford Ave store in Phila, PA that has a 1 star rating on their site. I never opened it and tried to return it 2 days later and was told they don't accept it for returns. I was never informed of the no return policy by mouth or on my receipt and they do not have the policy at the registers. Older women do not shop here. They will take advantage of you!!!!

Don't buy anything from Advance Auto that says Rebate. You will NOT get a check. You will get a gift card to Advance Auto and it takes months just to get that!!! I will not be doing business with them no more.

Let me begin by saying I am a long time customer of Advanced Auto Parts in Kansas City, Missouri. Recently I purchased a 2010 Chrysler 300 C. It started to act up last week by not starting all the time. I assumed it was a battery issue and went and purchased a very expensive version of their merely 3 year battery for the amount of $230 with the inclusion of a core charge that was to be returned to me upon submission of my old battery. The girl who sold it to me loaded it on a cart and told me I could use the cart to take it to my car. I did not ask her and was a bit dumbfounded by her lack of interest after the sale. I am an older woman but pretty able bodied, however on the way out the door the carpet toppled the cart sending the battery crashing to the floor. The girl who sold it had retreated to the back of the store. I picked it up and put it back on the cart. The corner had chipped off but I didn't care. I thought it was going in my car.

Advance local managers would not help. I emailed the CEO of Advance USA and he got me some help. I ended up with $1500.00 back on the engine. I had to go to the top man. I bought another manufacturer engine elsewhere. I won’t buy Spartan engine again. I ended up still paying $1800.00 in labor and buying a new engine. So I went with Renan.

I had bought a set of spark plugs online.. Called the store because they were not the ones I needed. Asked if I could get a refund. They said yes... What they did is unbelievable. They took $8.88 for a discount that previously I never got for the plugs. I PAID ORIGINAL PRICE 3.48 A PIECE. 6 OF THEM. THE ORDER was for 3 differ parts.. Free shipping for anything over 35. The discount from the site was only $7.33 for all 3 Items. First off the 8.88 never existed..and the 7.33 should have been divided by 3 to come up with the correct price.. They are robbing people blind. Do not shop there ever! Then told me to call corporate if I had a problem. Well guess who is calling corporate in the morning?

4 days, numerous telephone on hold for customer service, several different (eventual) online employees, multiple failed orders on my own & with company assistance FINALLY went to store with order number & actual itemized online order on my phone & still local store would not give me the parts I had already paid for because ‘nothing was in their system’! I want my $ back!

My boyfriend ordered three different parts to be picked up at the Irondequoit location. When we arrived, CJ "helped" us. He was so rude I was disgusted. When he pulled up the order and went to grab the parts, he came back with only one. Since the belt ordered was the wrong one, he cancelled the whole order. Not only did that void the purchase of all three parts (which takes day to clear), but we also lost the online discount. CJ was visibly belittling my boyfriend for having ordered the wrong part. Shaking his head and trying to explain as if we had zero education. It was a simple mistake. My boyfriend is a mechanic and has worked on cars over ten years. I wonder how CJ treats customers that know nothing about cars? Or what CJ knows about cars from behind a sales counter??

Today I visited Advance Auto Part located at 8531 Owenfield Dr, Powell, OH 43065. Staff is nonsupportive & I tried to open my car key for 5 minutes in front of them and even though I requested them to help me they were reluctant.

POOR CUSTOMER SERVICE! I went to the store to return 2 sets of speakers I received online. I waited in line for 10 minutes. The total refund was $61.68. The manager took care of me. My receipt reflected a refund of only $46.06. I told him it was wrong. He had to call customer service. I told him let me talk to customer service. It took another 20 minutes on the phone to get it all straightened out. This is ridiculous. 30 minutes to get a refund! I wouldn't buy nothing else from Advance Auto Parts. The manager is a little slow & needs extensive training to do a refund immediately without calling customer service.

I am always an online shopper and this time I wanted to shop online from the neighborhood Advance Auto Parts. The shopping experience was great, however, when I go to the store, the pick up experience was a nightmare. I told the clerk to return one of the 5-qt oil. She said that I should have told her in advance. Once she checked it out, she said I have to Wait 24-48 hours. I have to come back. In that case, I told her that I wanted to cancel all the order. She said that is impossible. That I have to take it with me and I have to come back to cancel after 24-hrs.

I bought a motorcycle battery appr. April 1st. I tried to start the bike a few days ago, battery shot. It had a 90 day warranty, and at 104 days. They would make no effort to warranty it. I took my business elsewhere!

Bought new battery and found shortly thereafter if I didn't start the car everyday it wouldn't start. I would need a jump. Did not think it was the brand new battery. I thought it might be some other connection. I take the car into a Buick dealership and they say the new battery did not keep its charge so I had them remove it and install a GMC battery. Took the bad battery back to Advance Auto Parts 2101 US HWY 41, Schererville, Indiana 46375. The Assistant Manager said he would have to keep the battery for a few days but typically these batteries are not bad. Came back four days later and management confirmed it was a defective battery but would only do an exchange. How was I to do an exchange when I needed my car daily and they needed to keep that battery for four days to confirm it was a bad battery???

9 months age I purchased a Schumacher SJ1331 battery jump-start/air compressor combo from Advanced Auto Parts in Wauconda, IL. At the time I was told I could get warranty service nationwide if I had a problem with it. About 2 months ago the air hose developed a pinhole leak. Schumacher customer service told me to send pictures including the serial number since my receipt had been ruined by water and they could verify warranty information. Subsequently the claim was turned down for lack of receipt and the store does not keep copies of receipts, so I am stuck with a $100 paper weight. Fortunately I will never have to deal with Advanced Auto Parts ever again and I will be sure to avoid Schumacher products. Since I also work for a big box hardware store, I will steer customers away from them also.

I recently visited Advanced Auto Parts in Crossville Tn to find that they had removed all of Covid 19 safety precautions. Social distancing spots were removed the Protective glass shield between clerks and customers removed no masks etc. I will no longer visit their store. This is still a real threat and needs to be taken seriously. Their top management should be ashamed.

I placed an order in Feb 2020. UPS found part of my order damaged then returned to this company’s warehouse on 10 days after order date. I had to contact their customer service to know what was happening. It’s so hard to communicate with customer service department. They hang up phone calls and terminate online chats. After 5 attempts to contact with them, I was told they would not resend the damage parts. They let me placed a new order for the damaged items and told me the original order will be refunded. I did what they told me because I thought I can trust them. One month later, when I check my bank statement, I realized they never release the refund. I had to contact their rude customer service again.

Needed a lawn mower battery, so I got one at the Newnan GA store. Put it in the mower, and it started so I loaded it on to a trailer. Next day I drove to Macon, about 90 miles away. It would not start. Checked wiring etc. Then figured it must be the battery. Pulled it out and noticed the battery date was 3/19. It was a year old. Took it to the Macon store on Mercer University. Right off the bat I could tell they did not want to replace. They said the battery was fine, and they could charge it for me. This would take an hour. If the battery was fine, why did it need a charge? Did I buy it intending to spend an hour waiting at the store for a charge?

On 3/03/2020 went to Advance Auto Parts in Howell, Michigan to buy an Alternator. The alternator was defective had CARQUEST tag on Alternator bought at Advance Auto Parts. To get a refund I had to call 911 to get Michigan State Police, So I could get my refund. Bought by Wal Mart Oct 2018,

Purchased a transmission from Advance Auto 2.10 years ago. Have had problem since day one. Transmission shifts like a dragster out of 1st to 2nd, really hard. Was told that's how they come now. (BS). Went along with BS and now it's been breaking flex plates to the tune of 5 already, have replaced torque converter twice and all bolts with ARP's. The motor and this POS transmission have less than 12k miles on it. Had motor checked on forth Flex plate by a certified master mechanic and he found motor was solid, no end play, no out of balance etc.

To order parts you put in your vehicle and information to allow the system to tell you exact parts. Pick them up to find it is incorrect. To return you must take to store for refund, wait 5 days for refund to take effect, then to get the same price. So you now have two charges for items. If you bought a $100 part you are out $200 for 5 days not $100 (you do get returned $100) but now you must go back home or on phone wait 1 hour to pick up the right part. The people at store are no help. They can do nothing to help so all I do now is wait for the days to pass till I have the money again to get the part and it will never be Advance Auto again. Lost a loyal customer of years buying from them.

A week ago my rear view mirror came off so I go to Advance Auto purchase glue. I asked Trevor if there were any way he could put it on because I have never done this. I purchase glue and he said yes. Long story short he glued the metal piece upside down the wrong way. I have tried to get another metal piece to glue on top of the old since old won’t budge. The new will not stick to the old metal piece so this option will not work. Now a week later on my off day I go by. Trevor is off and a new guy is like this is not the company's fault. I cannot help you. I’m now going on two weeks with no rearview mirror. If he could not have done it right he could have told me no because this is why I did not do it myself. I did not want to mess it up. How can I fix this problem without breaking my windshield trying to get The metal piece of the rearview mirror off so I can glue it on the right way myself.

I was given the wrong product I used my debit card. I returned the product unopened with receipt my funds were not returned to my card as they were supposed to. The cashier was very nasty, discouraging and wouldn't allow us to use the online coupon. He just appeared as to not want to do his job. The General Manager at the Southside store is also very nasty and wouldn't let me get a word in. They blamed my bank and insisted it was returned. It wasn't. I will NEVER shop there AGAIN.

Advance Auto Parts has the most difficult return policy. Their electronic parts are not returnable. Any part installed is not returnable. I was screwed up by their employees on alternator. However, its competitor, Autozone, allows you return anything you bought. I returned some parts I bought there. They never asked for a reason. Their price is also very competitive. I will buy only from Autozone.

Bought PI521 sensor, replaced it, drove it for three days, but the engine light was still on, went to the store to check the engine light and see if it’s same problem, to reset it and see if it comes back, but the guy refused to rest the light. Now I don’t know what I can do.

My daughter bought a used vehicle a couple of years ago, the battery in the vehicle was replaced by the dealer. The warranty is still good until Sept. 2020. It was a 3 year warranty battery. Took the battery to Advance, as it was one of the store's batteries, they charged and checked the battery was fine but was really hot to the touch. Took the battery home, it cranked the vehicle 2 times and was dead. Jumped it off and went back to the store, they refused to exchange the battery, without a receipt, however they dealer had obviously replaced it, but it was obviously a battery from their store and it was agreed on by the sales people. It was a Motorcraft gold battery a battery for 159.99. Neither myself or anyone I know will shop at Advance Auto again. Oh, they also stated that they couldn’t because the system they work on wouldn’t let them, whatever that means. I have never really trusted Advance and this just confirms why.

I was on my way from MS heading to Miami for school when it started raining, I had to stop at Pensacola FL because my wipers were broken and I couldn't continue my journey. I stopped at the Advance Auto Parts at 201 Beverly Parkway store 2005. I met Mr. ** and ** who helped me with everything. First, ** reached out to the other branches to find wiper parts; he never gave up and he was determined to make sure a stranger (me) was safe to continue her long journey. He called the warehouse at AL and we got a part which was not the right one. ** and ** never gave up. After 11 hours, they fixed my wipers and I continued my journey the next day. I appreciate ** and ** from the Advance Auto Parts (store 2005) in Beverly Parkway Pensacola FL for their support and consumer service.

Top management at Advance Auto should be grateful for employees like James at the Country Club Road store in Winston Salem, North Carolina. His professionalism, helpfulness, knowledge, work ethic, and pleasant demeanor are what keeps me coming back to Advance Auto. I would never go anywhere else. He recently resolved a years long technical problem with my Speed Perks rewards account that others had failed to resolve in the past, and also went above and beyond helping me purchase and install a battery and other items for my daughter’s Jeep. He was so fast and efficient, I actually missed seeing him install the rear wiper I purchased. He is a very knowledgeable, hard worker, with first rate interpersonal skills. Advance Auto is fortunate to have James, and I hope this positive feedback will be relayed to him. He is a tremendous asset to your organization. Kind regards, Robert G. (Greg), Winston-Salem, NC

Updated on 01/17/2020: After having a problem with a warranty item, talked with the manager, who accused me of name calling, and agitating his employees, which was not true. I pointed out the listing of the product, and my issues with the way it had been handled. Seeing that it was not going to be resolved, I merely stated that I would no longer be purchasing any parts from this store. He said I had said this before, which I have not. Not sure why the insults, but one should be aware that if you have an issue with something at the store, you may get hung up on as I did. It was not what I consider friendly.

Be very cautious! Their "lifetime" warranty only covers manufacturer defects. Very tricky with this. Wear is not covered, but they don't tell you this. Will never do business with them again! All other companies I have used gave me new pads when the lifetime pads wore out. Not Advance. I feel this is very deceptive and they will never get another chance to get me again. My recommendation: Do not do business with these people!

The new manager for the Brown Deer location, along with one other employee (Vance) I met today are the only reason I'll keep purchasing here, rather than the internet. They were extremely good for business, or I'd shop elsewhere.

Your store employees did not have the time to attend to us while in the store. The book that YOUR store supplies as a guide to find the correct part explained the size of bulb we needed. YOUR book which is provided by YOUR employees expressed the wrong size bulb. When returning the bulbs YOUR store employees explained that WE did not ask your employees for help therefore it is not their problem and we can no longer return them. This is unprofessional on behalf of your store employees who although didn’t help us but provided us with a in store book that is faulty and incorrect. I was told “to bite the bullet because I can not return $115 light bulbs that didn’t fit my truck that the magazine said it would. I will never step foot in this store again!

I seldom write negative reviews, but this time I feel obligated. I stopped into the AAP location listed above simply to replace a burnt out low-beam headlight bulb. I gave the clerk my vehicle info. He checked for the part in the computer system, and provided the bulb. He emphasized strongly that the bulb could not be returned if the package was opened. I trusted that he provided the correct bulb, but soon learned that it didn't fit the socket--which of course required the package to be opened.

This is about the store on Crater Road in Petersburg Va. Went in on 12/22/19 to order a CV axle for my truck. The salesman said it would be there on that next Friday 12/27/19. So on Thursday I decided to remove the bad axle on my truck. Called the store on CRATER ROAD IN PETERSBURG VA and they told me my new axle would not be there till JANUARY 2ND. AT this point my truck is on jackstands ready to receive the new axle. I went to the store and cancelled that transaction because I needed my truck and didn't want it sitting in my parking lot sitting on jackstands. I went down the street to O'Reilly's and they had it for me that day. I have always used ADVANCE AUTO in the past but will never again.

I bought a water pump at Clearwater Advanced Auto And failed after 3 hours of service. The one that came off had been on there 20 yrs. Because the mechanic that bought the water pump failed to complete job I hired another mechanic to install the pump and it was defected. Advance Auto replaced the water pump but refused to pay the labor to reinstall the new one...I wouldn't advise buying any parts from them..We call that crooks.

I bought a remanufactured starter and alternator for my Acura MDX and both failed right away. I had to get the car towed back to my house. It seems like they are not rebuilding the parts, just painting them and putting them in a box.

Went in to grab new headlights on 12/9/19 just before closing, was greeted by 2 guys, gentleman named John waited till I was checked out and said as I was walking out the door, "ma'am, if you pull up I'LL change that for you quick!" (It was closing time), but he took the time to come out and change my headlight, in the rain, to save me a chance of a ticket on the way home! Great service! Thank you sir! I'd also like to mention that the second employee took the time also at closing to do a battery check for the woman behind me! BOTH with a smile and BOTH without a complaint that it was "closing time". I've worked retail for many years and I can tell you that it takes a special employee to go above and beyond especially when it's finally time to go HOME! You BOTH deserve some recognition and maybe even a raise! Great hires for SURE! Hope they stay because I'LL definitely stay a customer for THAT kind of service!

I've been going to Advanced Auto Parts for years and with good reason. George is the mgr of store 9469 in Palm Bay, Florida. Excellent service always; installs my wiper blades and my car batteries as well. Every employee has always been helpful, friendly and courteous. The store is always busy so I think locals must agree with me. Thank you George and staff!

First trip out I dealt with a rude person at the front. He greeted me by continuing to play his game on his phone l, then he wasn’t knowledgeable about any parts so he turned to screen over to me and told me to pick. When he found out that they don’t carry the gap coins, he still proceeded to Walk to the back to get me the parts that weren’t pregapped. I had to call home back to the front to look up pregapped and he didn’t know the difference. So I ended up having to get the original ones and drive to wonderful Auto Zone go get the coin.

My daughter needed new windshield wipers for her vehicle. We stopped at Advance Auto Parts in Vincennes In on Hart street. 2 really nice guys Josh and Terry installed them for us. They were very knowledgable and one of the wipers WOULDN'T come off. They didn’t give up but spent 10 minutes getting that one wiper off. They were so kind and we really appreciated their help. I will go there next time. I stopped at a particular service center recently and they said they didn’t do that for customers. Thank you for having such great workers Josh and Terry.

On 11/03/19 I visited store# 06187 in Murfreesboro, Tn to purchased a portable heater my transaction # is ** Raymond ** (the racist) While in the store the initial sales person was very helpful, his name was Jacob. I paid 24.13 for the heater and went to my vehicle to install the heater. 10 minutes after installing the heater it quit working and also blew my fuse. I returned back to the store within 30 minutes of the purchase and explained what happened. At this time the person assisting was Ray. He was very rude from the beginning stating in some sort that I did not know how to install it and that it did work.

Valen was extremely helpful and generous. She went out of her way to assist me with a product that wasn't even sold by the company. She was very professional and got the job done well. Based on my experience, I will definitely recommend this location.

Freedom Dr Advance Auto. Suppose to open 9 am on Sunday 11/3. I left at 10:20 and still nobody there and doors are locked. Tried to call home office but of course no answer. Finally called the store at 10:30 and they answered but put me on hold. Finally hung up after 15 mins of waiting. Auto Zone makes more sense to me now. Goodbye Advance.

If you want a good battery don’t buy from these guys. $200 battery failed load test after 2 days on charger. They refuse to honor their 3year warranty. Battery is less than a year old. It sucks because I had bought 2 of them.

I ordered a new starter for my Volvo. I requested and paid for overnight delivery. After 5 days of no show I was told, only by my calling them, it would be another three weeks before the item was shipped. They took the full payment upfront. When I called them they said they can only refund the overnight shipping cost but can TRY to cancel the order. Customer Service is non-apologetic in demeanor as well. They are well versed in this scenario obviously. This is a total bait/switch experience.

If you like to drink and drive plus have you kid's in the company car this would be the place to work. Store # 7521 does not mind. I called corporate and Cody ** about the situation and e-mailed proof but the store manager Kathy ** evidently is okay with this so Timothy ** gets to keep his job but they better hope nothing happens to my kid's.

My car died while at the car wash. I went to Advance Auto and was helped by the friendly staff. Raven ** was very helpful! We had to deal with the Florida hot weather, as my car was not parked in their parking lot but the one next door. Through it all Raven was relentless! We are so appreciative for her efforts in helping us getting our car back on the road and running the diagnostic tool identifying the root of the problem. I would definitely recommend others to take advantage of the Customer Support Team, they are a friendly down to earth group of people!

The company gave me a full refund.