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About Advance Auto Parts Reviews
Advance Auto Parts sells parts and accessories for cars, trucks and motorcycles. Online customers can filter search results by the make and model of their vehicle to find parts that fit. In-store pickup and online delivery are available for most products. Consumers can return or exchange any of their purchases within 45 days with proof of purchase.
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Reviewed June 26, 2021
I visited the shop at Mason road/99 in Richmond TX to have my batteries that were still under warranty checked. Told Luis, the guy in front that I needed to get my battery tested. He came out to the car with me, tested the first battery that I did not get from Advanced Auto and told me that the battery was completely dead and that they could not do anything about that. Which implied that I needed to replace it. Told him that I will get it replaced from where I got it from since it’s still under warranty. Then he tested the second battery which I got from Advanced auto, he said the machine could not connect to the terminals. He kept on trying to adjust the clamps but it didn’t work. He tried it on the first one he had previously tested. I asked if it worked, his answer was no. Which made me suspect that the machine did not work the first time.
So I said I needed a replacement because the battery is not working. He said well they cannot give me a replacement until they test the battery to understand what is wrong with it. So I asked if I could drop the battery, he said well his machine isn’t working so he cannot test it even though I drop off the battery. So I was like, are you asking me to leave and not exercise my warranty because your machine doesn’t work? He said no but even though I drop it, he doesn’t have any other machine to test it. All this time, he was being rude and arrogant in his tone, I tried to stay calm. So I asked him if he was the manager, he said no. Then I asked to speak to his manager and he said he is inside, beckoning me to go inside the store to find his manager.
Manager’s name was Xavier, cool guy. I hadn’t finished explaining the battery issue when he said, "We will have it replaced for you sir." This is just an example of people that can give an establishment a bad name if you allow them to engage your customers. Luis has no biz interacting with customers. Get him trained or reassign him to handle some back office stuff. Thanks Xavier. Guys, if you ever visit this store, stay away from Luis. He is Bonafide **.
Reviewed April 13, 2021
Fake attractive discounts: Fraudulent use of KYB more expensive Strut mounts with striking pictures, and packaging less expensive KYB bellows. Order placed for both bellows and mounts. On-line shoppers use CARID at 40-50% lower price and offering free shipping via UPS fast. Dr. F **
Reviewed March 29, 2021
I paid for 3 items, around $50. The order was supposed to be same day delivery but those are just words they use to get you to buy from them, they don't actually DO it. I did get ONE of the parts but I don't really need to put power steering fluid in until I replace the high pressure line. Where's the high pressure line? Why not send the whole order? Why is a big online business always closed for customer service complaints? The local grocery store is open 24 hours but Advance I guess can't afford to pay one phone operator $10 an hour for evenings? I searched the parts at AutoZone.com as well. They don't offer same day shipping because they are an honest company. Not into Advance Auto Parts business model and I'll spend my money elsewhere because of these deceptive practices. Follow through on your shipping and gain a customer for life. Don't follow through and lose one for life.
Reviewed March 13, 2021
Good parts, good people for the most part. Website is a nightmare. I am so sick of getting a big order ready and it will not go through. If you can find part online it's just a good day. I'm done. Too many other parts store and some are closer. Go to store you are ok. Stay off website. It is the worst I Have ever dealt with. Just a waste of time. Any money you save is lost in time and frustration. Would tell them this but no way to get them a message online. Big surprise there. Even their chat doesn't work. If they think their site is ok they don't use it. It SUCKS.
Reviewed Feb. 15, 2021
Went in to buy interior wipes, air fresheners and a car charger. I have an account with these idiots as my Veterans status allows me a discount. The girl acted the whole time like I was trying to get something I don’t deserve. I served 8 years for my country and I’m an honorably discharged veteran. She also was insinuating I tried to change the price on the charger. The store is a filthy, disgusting mess and they cater to blind haired, blue eyed people. This is the store at 2584 Berlin Turnpike in Newington Connecticut. Veterans and minorities take your money elsewhere until this place learns how to treat and respect people.
Reviewed Feb. 12, 2021
Evidently Advance Auto Parts does not honor warranty on batteries without original receipt. Don't pay cash and don't lose that receipt or that 6 month old battery is a big paper weight. 3 year warranty was the better of the two batteries I chose but it only lasted 6 months. One cold Midwestern winter night and it was toast. I own a business and buy a lot of parts but not from Advance Auto Parts anymore. You just lost a commercial customer account.
Reviewed Feb. 1, 2021
Don't trust the online ordering system. Even if it shows items as being in stock and available for pickup, it's not always accurate. I placed a order for pickup and never received the confirmation that it was ready for pickup, despite receiving directives that it would be available in 30 minutes both during checkout and in my order confirmation. After waiting beyond the 30 minutes for the pickup confirmation, I opened a chat with an Advance Auto employee on their website who reaffirmed that my order was ready for pickup even though I hadn't received the pickup confirmation. I even provided this person with the order number to be sure.
I then went to the store to pickup the order and an employee inside stated, "we're out of stock on that item." This entire situation could have been avoided if the website accurately displayed inventory. I advise you to call ahead to be sure an item is in stock even if the website says it is or you may end up wasting your time like I have done on two occasions.
Reviewed Jan. 18, 2021
On December 13, 2020 I got in touch with my local Advance Auto Parts to inquire about purchasing a cylinder head for a 1997 Honda Crv. I was assured that they could order it for me and it would come in within the week, by not one employee, but two different employees. I went in the morning of December 14, 2020 and purchased it, a more than 600 dollar purchase, paid upfront.
The week ended and I gave them the benefit of the doubt, the following Monday I called to make sure the cylinder head had arrived and they then told me no, they would not receive it until January 18, 2021, the company they ordered it from, in which they referred to as Spartan would need to build the thing first. So I have checked back periodically to see if maybe out of some force of good luck it had arrived a little early. Today is January 18, 2021, guess what, still no cylinder head! Once this whole experience is over I would not purchase anything from Advance Auto Parts, not even a set of wiper blades.
Reviewed Jan. 6, 2021
Ordered and cancelled an order -- Sent multiple emails following up on request for a refund. Months later they continue to ignore my emails. They did cancel the order but kept my refund. Worst customer service!!!
Reviewed Dec. 17, 2020
This is being written in Dec 2020. As of today's date Advance Auto refuses to honor their own written "Advance Auto Parts Price Match Guarantee". They may change this written policy in the future but as of today's date they have no exclusion for Car/Truck Battery. Yet after contacting them through their chat service, they refuse to honor their own written Guarantee. After contacting them by phone they refuse to honor their written Guarantee. I have the actual chat conversation and a recording of that call to prove it. They state they no longer will price match car/truck batteries and have been told not to do so. They have not taken the 5 minutes of time to update the website so I can only assume they leave the guarantee there as an enticement and refuse all requests to honor it. This is FALSE ADVERTISING and a bait and switch.
Reviewed Nov. 23, 2020
I was conned into buying a tire inflator in the Frankford Ave store in Phila, PA that has a 1 star rating on their site. I never opened it and tried to return it 2 days later and was told they don't accept it for returns. I was never informed of the no return policy by mouth or on my receipt and they do not have the policy at the registers. Older women do not shop here. They will take advantage of you!!!!
Reviewed Sept. 12, 2020
Don't buy anything from Advance Auto that says Rebate. You will NOT get a check. You will get a gift card to Advance Auto and it takes months just to get that!!! I will not be doing business with them no more.
Reviewed Sept. 2, 2020
Let me begin by saying I am a long time customer of Advanced Auto Parts in Kansas City, Missouri. Recently I purchased a 2010 Chrysler 300 C. It started to act up last week by not starting all the time. I assumed it was a battery issue and went and purchased a very expensive version of their merely 3 year battery for the amount of $230 with the inclusion of a core charge that was to be returned to me upon submission of my old battery. The girl who sold it to me loaded it on a cart and told me I could use the cart to take it to my car. I did not ask her and was a bit dumbfounded by her lack of interest after the sale. I am an older woman but pretty able bodied, however on the way out the door the carpet toppled the cart sending the battery crashing to the floor. The girl who sold it had retreated to the back of the store. I picked it up and put it back on the cart. The corner had chipped off but I didn't care. I thought it was going in my car.
Well it didn't. The problem was the starter, not the battery. I went to advanced Auto Parts today to return the item I could not use. I was denied a refund due to the damage on the battery, including the core charge that in my honest opinion their "professional" employees should have prevented by helping me to the car with my HEAVY purchase. Needless to say I will no longer do business with that entity and after getting screwed by the auto shop who fixed the starter on my car I will no longer deal with or support any corporation who is not listed as a local small business. I feel this is incredibly important in these times of COVID_19 Pandemic crisis. Corporations do not have our best interests in mind. Support your neighbors and your friends.
Updated review: Sept. 29, 2020
Advance local managers would not help. I emailed the CEO of Advance USA and he got me some help. I ended up with $1500.00 back on the engine. I had to go to the top man. I bought another manufacturer engine elsewhere. I won’t buy Spartan engine again. I ended up still paying $1800.00 in labor and buying a new engine. So I went with Renan.
Original Review: Aug. 20, 2020
On 06/12/17 I had Mcdonough Auto buy motor through Advance and installation by his shop. Because I spoke to sales at Advance & they said Spartan engines are very good last 150,000 miles plus. Well, I drive back and forth to mainly doctors appointment after brain surgery and heart surgery and cancer over last few years so not many miles on my truck.
August 5th 2020, 3 years and a couple weeks later the engine blew with 21,000 miles on it. 8 oil changes. No warning sounds like Bottom end came apart. 3 year warranty. Called and Advance Corporate blows me off. Spartan engines blames Advance and not a dang soul takes blame for poorly built engines. I’d be ashamed. I know 3 years warranty is 3 years. But 21,000 miles is Ridiculous and really not fair. Especially when the sales people bragged on their engine.
I’m pissed off and disgusted with liars and cheats like Advance Auto Parts. A few weeks out of warranty and screw the customer that’s bought from them since they opened in Georgia. I hope people read and not trust These corporate giants. McDonough Radiator and Auto can't help Advance sold us a horrible engine. Duane is a good guy and I hate to mention his shop. I’ve rebuilt my truck through Advance front end brakes, fuel pump. I will not buy from Advance or Spartan engines ever again. I’m being nice here.
Reviewed Aug. 10, 2020
I had bought a set of spark plugs online.. Called the store because they were not the ones I needed. Asked if I could get a refund. They said yes... What they did is unbelievable. They took $8.88 for a discount that previously I never got for the plugs. I PAID ORIGINAL PRICE 3.48 A PIECE. 6 OF THEM. THE ORDER was for 3 differ parts.. Free shipping for anything over 35. The discount from the site was only $7.33 for all 3 Items. First off the 8.88 never existed..and the 7.33 should have been divided by 3 to come up with the correct price.. They are robbing people blind. Do not shop there ever! Then told me to call corporate if I had a problem. Well guess who is calling corporate in the morning?
Reviewed Aug. 5, 2020
4 days, numerous telephone on hold for customer service, several different (eventual) online employees, multiple failed orders on my own & with company assistance FINALLY went to store with order number & actual itemized online order on my phone & still local store would not give me the parts I had already paid for because ‘nothing was in their system’! I want my $ back!
Reviewed July 25, 2020
My boyfriend ordered three different parts to be picked up at the Irondequoit location. When we arrived, CJ "helped" us. He was so rude I was disgusted. When he pulled up the order and went to grab the parts, he came back with only one. Since the belt ordered was the wrong one, he cancelled the whole order. Not only did that void the purchase of all three parts (which takes day to clear), but we also lost the online discount. CJ was visibly belittling my boyfriend for having ordered the wrong part. Shaking his head and trying to explain as if we had zero education. It was a simple mistake. My boyfriend is a mechanic and has worked on cars over ten years. I wonder how CJ treats customers that know nothing about cars? Or what CJ knows about cars from behind a sales counter??
After deciphering the mess of finding the other parts again, CJ entered the new order and the total was over $20 more in the store than online. He claims he gave us a 20% discount, so why is it more? That makes no sense to me. As someone who has grown up in customer service, I believe it's always about honoring the customer. If we're paying more than we should have had to because you cancelled our entire order without looking at it first, the least he could have done was be polite or professional or hey both. At one point he took the time while helping us to chat with the worker next to him.. about finding poop in a car. Except when he told us he used the word "**". I'm glad I didn't bring my daughter with me. How unprofessional.
Lastly, I heard him wish the customer in front of us "a wonderful day" and to us he didn't even say goodbye. I feel awful for the other employees that are overseen by such a rude and wrongfully big-headed CJ. I will not be returning to this location and CJ should rethink telling customers that he's been working at AAP for years if he isn't going to show he knows how to do the job properly. Such a disgrace.
Reviewed July 22, 2020
Today I visited Advance Auto Part located at 8531 Owenfield Dr, Powell, OH 43065. Staff is nonsupportive & I tried to open my car key for 5 minutes in front of them and even though I requested them to help me they were reluctant.
Reviewed July 21, 2020
POOR CUSTOMER SERVICE! I went to the store to return 2 sets of speakers I received online. I waited in line for 10 minutes. The total refund was $61.68. The manager took care of me. My receipt reflected a refund of only $46.06. I told him it was wrong. He had to call customer service. I told him let me talk to customer service. It took another 20 minutes on the phone to get it all straightened out. This is ridiculous. 30 minutes to get a refund! I wouldn't buy nothing else from Advance Auto Parts. The manager is a little slow & needs extensive training to do a refund immediately without calling customer service.
Reviewed July 17, 2020
I am always an online shopper and this time I wanted to shop online from the neighborhood Advance Auto Parts. The shopping experience was great, however, when I go to the store, the pick up experience was a nightmare. I told the clerk to return one of the 5-qt oil. She said that I should have told her in advance. Once she checked it out, she said I have to Wait 24-48 hours. I have to come back. In that case, I told her that I wanted to cancel all the order. She said that is impossible. That I have to take it with me and I have to come back to cancel after 24-hrs.
I asked for the manager. Mrs E, the manager came and she looks like talking to her kids rather than customer. She said, "We can’t do return today. Online shopping is different than store shopping." I was very upset and stated that I am walking and I can’t carry all these items and I wanted to leave it at the store. She said, "Don’t you have hands? We won’t be responsible if you leave these stuffs here." At this time, I knew I am talking to wrong person and I knew I made a mistake shopping at advance auto parts at Silver Spring. I decided to go back to Amazon shopping where I can return the stuff the same day. I hope advance auto parts will improve its system, retrain their staff for better customer service experience.
Reviewed July 14, 2020
I bought a motorcycle battery appr. April 1st. I tried to start the bike a few days ago, battery shot. It had a 90 day warranty, and at 104 days. They would make no effort to warranty it. I took my business elsewhere!
Reviewed June 15, 2020
Bought new battery and found shortly thereafter if I didn't start the car everyday it wouldn't start. I would need a jump. Did not think it was the brand new battery. I thought it might be some other connection. I take the car into a Buick dealership and they say the new battery did not keep its charge so I had them remove it and install a GMC battery. Took the bad battery back to Advance Auto Parts 2101 US HWY 41, Schererville, Indiana 46375. The Assistant Manager said he would have to keep the battery for a few days but typically these batteries are not bad. Came back four days later and management confirmed it was a defective battery but would only do an exchange. How was I to do an exchange when I needed my car daily and they needed to keep that battery for four days to confirm it was a bad battery???
Management refused to give me my money back. I was told there was a warranty but never told it was for an exchange only. I now have a $221.00 battery that I cannot use. So in essence this whole fiasco cost me over $500.00. I am a senior citizen on a fixed income and am now not able to buy prescriptions or groceries because of the poor customer service policy this business invokes.
Reviewed June 8, 2020
9 months age I purchased a Schumacher SJ1331 battery jump-start/air compressor combo from Advanced Auto Parts in Wauconda, IL. At the time I was told I could get warranty service nationwide if I had a problem with it. About 2 months ago the air hose developed a pinhole leak. Schumacher customer service told me to send pictures including the serial number since my receipt had been ruined by water and they could verify warranty information. Subsequently the claim was turned down for lack of receipt and the store does not keep copies of receipts, so I am stuck with a $100 paper weight. Fortunately I will never have to deal with Advanced Auto Parts ever again and I will be sure to avoid Schumacher products. Since I also work for a big box hardware store, I will steer customers away from them also.
Reviewed June 7, 2020
I recently visited Advanced Auto Parts in Crossville Tn to find that they had removed all of Covid 19 safety precautions. Social distancing spots were removed the Protective glass shield between clerks and customers removed no masks etc. I will no longer visit their store. This is still a real threat and needs to be taken seriously. Their top management should be ashamed.
Reviewed March 28, 2020
I placed an order in Feb 2020. UPS found part of my order damaged then returned to this company’s warehouse on 10 days after order date. I had to contact their customer service to know what was happening. It’s so hard to communicate with customer service department. They hang up phone calls and terminate online chats. After 5 attempts to contact with them, I was told they would not resend the damage parts. They let me placed a new order for the damaged items and told me the original order will be refunded. I did what they told me because I thought I can trust them. One month later, when I check my bank statement, I realized they never release the refund. I had to contact their rude customer service again.
Once again, they hang up my call when I ask why they didn’t notify me regarding the damage and refuse to resend the original order and keep my money in their account so long. I believe if I didn’t check my bank statement, they would keep my money forever. This is personally considered online shopping fraud. No one from this company gives me an explanation. They refused to answer all my questions instead telling me repeatedly ”the warehouse will issue a refund.” However, Advance Auto Parts failed every single step to serve an online customer properly. I will never shop with them again in my lifetime due to this horrible experience. Shamed of this company.
Reviewed March 25, 2020
Needed a lawn mower battery, so I got one at the Newnan GA store. Put it in the mower, and it started so I loaded it on to a trailer. Next day I drove to Macon, about 90 miles away. It would not start. Checked wiring etc. Then figured it must be the battery. Pulled it out and noticed the battery date was 3/19. It was a year old. Took it to the Macon store on Mercer University. Right off the bat I could tell they did not want to replace. They said the battery was fine, and they could charge it for me. This would take an hour. If the battery was fine, why did it need a charge? Did I buy it intending to spend an hour waiting at the store for a charge?
Bought a battery at Autozone, it worked fine. So much for Advance honoring returns, which the receipt says 3 Mo. Free replacement. 0 Mo. Prorated. Not even 24 hours later, refused. Corporate customer service said that was contingent on them agreeing the battery was defective. Receipt does not say that. Never buying from them again. Very disreputable.
Reviewed March 18, 2020
On 3/03/2020 went to Advance Auto Parts in Howell, Michigan to buy an Alternator. The alternator was defective had CARQUEST tag on Alternator bought at Advance Auto Parts. To get a refund I had to call 911 to get Michigan State Police, So I could get my refund. Bought by Wal Mart Oct 2018,
Reviewed March 12, 2020
Purchased a transmission from Advance Auto 2.10 years ago. Have had problem since day one. Transmission shifts like a dragster out of 1st to 2nd, really hard. Was told that's how they come now. (BS). Went along with BS and now it's been breaking flex plates to the tune of 5 already, have replaced torque converter twice and all bolts with ARP's. The motor and this POS transmission have less than 12k miles on it. Had motor checked on forth Flex plate by a certified master mechanic and he found motor was solid, no end play, no out of balance etc.
Technician from Transmission re manufacture said it's the motor!!! He said another rep would email the shop that did initial install. Well, it's been 2 days no email. Do not buy any rebuilds from Advance Auto. They suck! When you complain about product they refer you to the manufacture to get it right. I've spent thousands of dollars at Advance over the course of 10 years on my car collection. Not anymore. Going to Auto Zone or Amazon. Buyer's beware.
Reviewed Feb. 28, 2020
To order parts you put in your vehicle and information to allow the system to tell you exact parts. Pick them up to find it is incorrect. To return you must take to store for refund, wait 5 days for refund to take effect, then to get the same price. So you now have two charges for items. If you bought a $100 part you are out $200 for 5 days not $100 (you do get returned $100) but now you must go back home or on phone wait 1 hour to pick up the right part. The people at store are no help. They can do nothing to help so all I do now is wait for the days to pass till I have the money again to get the part and it will never be Advance Auto again. Lost a loyal customer of years buying from them.
Reviewed Feb. 25, 2020
A week ago my rear view mirror came off so I go to Advance Auto purchase glue. I asked Trevor if there were any way he could put it on because I have never done this. I purchase glue and he said yes. Long story short he glued the metal piece upside down the wrong way. I have tried to get another metal piece to glue on top of the old since old won’t budge. The new will not stick to the old metal piece so this option will not work. Now a week later on my off day I go by. Trevor is off and a new guy is like this is not the company's fault. I cannot help you. I’m now going on two weeks with no rearview mirror. If he could not have done it right he could have told me no because this is why I did not do it myself. I did not want to mess it up. How can I fix this problem without breaking my windshield trying to get The metal piece of the rearview mirror off so I can glue it on the right way myself.
Reviewed Feb. 22, 2020
I was given the wrong product I used my debit card. I returned the product unopened with receipt my funds were not returned to my card as they were supposed to. The cashier was very nasty, discouraging and wouldn't allow us to use the online coupon. He just appeared as to not want to do his job. The General Manager at the Southside store is also very nasty and wouldn't let me get a word in. They blamed my bank and insisted it was returned. It wasn't. I will NEVER shop there AGAIN.
Reviewed Feb. 22, 2020
Advance Auto Parts has the most difficult return policy. Their electronic parts are not returnable. Any part installed is not returnable. I was screwed up by their employees on alternator. However, its competitor, Autozone, allows you return anything you bought. I returned some parts I bought there. They never asked for a reason. Their price is also very competitive. I will buy only from Autozone.
Reviewed Feb. 10, 2020
Bought PI521 sensor, replaced it, drove it for three days, but the engine light was still on, went to the store to check the engine light and see if it’s same problem, to reset it and see if it comes back, but the guy refused to rest the light. Now I don’t know what I can do.
Reviewed Feb. 9, 2020
My daughter bought a used vehicle a couple of years ago, the battery in the vehicle was replaced by the dealer. The warranty is still good until Sept. 2020. It was a 3 year warranty battery. Took the battery to Advance, as it was one of the store's batteries, they charged and checked the battery was fine but was really hot to the touch. Took the battery home, it cranked the vehicle 2 times and was dead. Jumped it off and went back to the store, they refused to exchange the battery, without a receipt, however they dealer had obviously replaced it, but it was obviously a battery from their store and it was agreed on by the sales people. It was a Motorcraft gold battery a battery for 159.99. Neither myself or anyone I know will shop at Advance Auto again. Oh, they also stated that they couldn’t because the system they work on wouldn’t let them, whatever that means. I have never really trusted Advance and this just confirms why.
Reviewed Jan. 22, 2020
I was on my way from MS heading to Miami for school when it started raining, I had to stop at Pensacola FL because my wipers were broken and I couldn't continue my journey. I stopped at the Advance Auto Parts at 201 Beverly Parkway store 2005. I met Mr. ** and ** who helped me with everything. First, ** reached out to the other branches to find wiper parts; he never gave up and he was determined to make sure a stranger (me) was safe to continue her long journey. He called the warehouse at AL and we got a part which was not the right one. ** and ** never gave up. After 11 hours, they fixed my wipers and I continued my journey the next day. I appreciate ** and ** from the Advance Auto Parts (store 2005) in Beverly Parkway Pensacola FL for their support and consumer service.
Reviewed Jan. 21, 2020
Top management at Advance Auto should be grateful for employees like James at the Country Club Road store in Winston Salem, North Carolina. His professionalism, helpfulness, knowledge, work ethic, and pleasant demeanor are what keeps me coming back to Advance Auto. I would never go anywhere else. He recently resolved a years long technical problem with my Speed Perks rewards account that others had failed to resolve in the past, and also went above and beyond helping me purchase and install a battery and other items for my daughter’s Jeep. He was so fast and efficient, I actually missed seeing him install the rear wiper I purchased. He is a very knowledgeable, hard worker, with first rate interpersonal skills. Advance Auto is fortunate to have James, and I hope this positive feedback will be relayed to him. He is a tremendous asset to your organization. Kind regards, Robert G. (Greg), Winston-Salem, NC
Reviewed Jan. 16, 2020
Updated on 01/17/2020: After having a problem with a warranty item, talked with the manager, who accused me of name calling, and agitating his employees, which was not true. I pointed out the listing of the product, and my issues with the way it had been handled. Seeing that it was not going to be resolved, I merely stated that I would no longer be purchasing any parts from this store. He said I had said this before, which I have not. Not sure why the insults, but one should be aware that if you have an issue with something at the store, you may get hung up on as I did. It was not what I consider friendly.
Original review: Before you buy anything from here with the lifetime limited replacement, check to see exactly what that means. They purge their records after 3 years, so your purchase history is erased, and it's up to you to prove that you bought it, and a lot of these parts are NOT under any type of replacement, after a few months. After receiving a response from the corporate office, they said this-: "To clarify, our limited lifetime warranty covers any new part that fails due to a defect in materials or workmanship under normal use and service after proper installation, and lasts for the expected or average lifetime of the part. This would not cover normal wear and tear or anything outside of the above". Sound any better? So, before you pay any more to Advance for a "limited lifetime replacement", I would consider other options. The box stores are driving the public to online shopping, with no sense of loyalty to customer, or customer service.
Reviewed Jan. 14, 2020
Be very cautious! Their "lifetime" warranty only covers manufacturer defects. Very tricky with this. Wear is not covered, but they don't tell you this. Will never do business with them again! All other companies I have used gave me new pads when the lifetime pads wore out. Not Advance. I feel this is very deceptive and they will never get another chance to get me again. My recommendation: Do not do business with these people!
Reviewed Jan. 3, 2020
The new manager for the Brown Deer location, along with one other employee (Vance) I met today are the only reason I'll keep purchasing here, rather than the internet. They were extremely good for business, or I'd shop elsewhere.
Reviewed Jan. 3, 2020
Your store employees did not have the time to attend to us while in the store. The book that YOUR store supplies as a guide to find the correct part explained the size of bulb we needed. YOUR book which is provided by YOUR employees expressed the wrong size bulb. When returning the bulbs YOUR store employees explained that WE did not ask your employees for help therefore it is not their problem and we can no longer return them. This is unprofessional on behalf of your store employees who although didn’t help us but provided us with a in store book that is faulty and incorrect. I was told “to bite the bullet because I can not return $115 light bulbs that didn’t fit my truck that the magazine said it would. I will never step foot in this store again!
Reviewed Dec. 31, 2019
I seldom write negative reviews, but this time I feel obligated. I stopped into the AAP location listed above simply to replace a burnt out low-beam headlight bulb. I gave the clerk my vehicle info. He checked for the part in the computer system, and provided the bulb. He emphasized strongly that the bulb could not be returned if the package was opened. I trusted that he provided the correct bulb, but soon learned that it didn't fit the socket--which of course required the package to be opened.
I returned to the store and explained to the clerk my problem--with the original burnt out bulb in hand. He checked the system and showed me the part number of the bulb that he originally sold me--which was different than the part number of the bulb I was holding. Sort of a long way of saying that the computer info was flawed and probably contains other erroneous info. To his credit (Dakota B. is his name), he was willing to replace the bulb despite the package having already been opened (this is the only reason I'm awarding more than one star). Unfortunately, the bulb (which now fit perfectly) did not turn on. At first I suspected a bad fuse or relay, but both checked out. I had to travel for the Holidays, so I couldn't go back to the store right away.
While traveling, I purchased from an Autozone a bulb that worked without issue. The Autozone clerk said that she would replace the bulb if it did not work or fit, even if the package was opened. When I returned to Sc, I went to the AAP hoping to simply get a replacement for what was obviously a defective bulb. The manager working that morning said something to the effect of, "sorry, Partner, there ain't nothing I can do for that bulb, since it ain't one we carry."
He went on to claim that the grey base of the bulb indicated that it was the auto manufacturer's bulb (not true) and not one that AAP would carry (also not true, since I had taken it off the shelf myself when I swapped it out). It was a Sylvania bulb, so I suppose Sylvania is ultimately to blame for carrying defective bulbs, but the fact that this manager couldn't admit it is unsettling. Between the faulty computer system and this type of "service", I would recommend making a trip to the Autozone on the same street instead.
Reviewed Dec. 27, 2019
This is about the store on Crater Road in Petersburg Va. Went in on 12/22/19 to order a CV axle for my truck. The salesman said it would be there on that next Friday 12/27/19. So on Thursday I decided to remove the bad axle on my truck. Called the store on CRATER ROAD IN PETERSBURG VA and they told me my new axle would not be there till JANUARY 2ND. AT this point my truck is on jackstands ready to receive the new axle. I went to the store and cancelled that transaction because I needed my truck and didn't want it sitting in my parking lot sitting on jackstands. I went down the street to O'Reilly's and they had it for me that day. I have always used ADVANCE AUTO in the past but will never again.
Reviewed Dec. 18, 2019
I bought a water pump at Clearwater Advanced Auto And failed after 3 hours of service. The one that came off had been on there 20 yrs. Because the mechanic that bought the water pump failed to complete job I hired another mechanic to install the pump and it was defected. Advance Auto replaced the water pump but refused to pay the labor to reinstall the new one...I wouldn't advise buying any parts from them..We call that crooks.
Reviewed Dec. 12, 2019
I bought a remanufactured starter and alternator for my Acura MDX and both failed right away. I had to get the car towed back to my house. It seems like they are not rebuilding the parts, just painting them and putting them in a box.
Reviewed Dec. 11, 2019
Went in to grab new headlights on 12/9/19 just before closing, was greeted by 2 guys, gentleman named John waited till I was checked out and said as I was walking out the door, "ma'am, if you pull up I'LL change that for you quick!" (It was closing time), but he took the time to come out and change my headlight, in the rain, to save me a chance of a ticket on the way home! Great service! Thank you sir! I'd also like to mention that the second employee took the time also at closing to do a battery check for the woman behind me! BOTH with a smile and BOTH without a complaint that it was "closing time". I've worked retail for many years and I can tell you that it takes a special employee to go above and beyond especially when it's finally time to go HOME! You BOTH deserve some recognition and maybe even a raise! Great hires for SURE! Hope they stay because I'LL definitely stay a customer for THAT kind of service!
Reviewed Dec. 7, 2019
I've been going to Advanced Auto Parts for years and with good reason. George is the mgr of store 9469 in Palm Bay, Florida. Excellent service always; installs my wiper blades and my car batteries as well. Every employee has always been helpful, friendly and courteous. The store is always busy so I think locals must agree with me. Thank you George and staff!
Reviewed Dec. 5, 2019
First trip out I dealt with a rude person at the front. He greeted me by continuing to play his game on his phone l, then he wasn’t knowledgeable about any parts so he turned to screen over to me and told me to pick. When he found out that they don’t carry the gap coins, he still proceeded to Walk to the back to get me the parts that weren’t pregapped. I had to call home back to the front to look up pregapped and he didn’t know the difference. So I ended up having to get the original ones and drive to wonderful Auto Zone go get the coin.
While I was paying I asked the guy for a lube pack for the parts and he didn’t say nothing and looked away. So I asked the other employee and the rude guy gave said that he told me he was going to give me one and didn’t know why I was asking someone else about it! I sent in a request on FB messenger to speak to someone about him and no one called me back about it. Then I had to exchange one part the same night because it was broken. He gave me and my sister a messed up look and got us a manager.
My 3rd experience was even worse. I called to order Kore parts and the first person I talked to said they had one each at 4 locations and could pick them up and have them ready by 3pm. He then transferred me to I guess the parts guy and he said he’d transfer them over have and them in by 5pm same day. I asked if I needed to pay for it and he said I could pay when I picked them up. I called to check I them 15 'til 5 and the other employee knew nothing about it and it was never ordered and he couldn’t help me with it. I was so mad, I just called and ordered them through Auto Zone. I will never deal with Adv Auto Parts ever again!
Reviewed Nov. 14, 2019
My daughter needed new windshield wipers for her vehicle. We stopped at Advance Auto Parts in Vincennes In on Hart street. 2 really nice guys Josh and Terry installed them for us. They were very knowledgable and one of the wipers WOULDN'T come off. They didn’t give up but spent 10 minutes getting that one wiper off. They were so kind and we really appreciated their help. I will go there next time. I stopped at a particular service center recently and they said they didn’t do that for customers. Thank you for having such great workers Josh and Terry.
Reviewed Nov. 4, 2019
On 11/03/19 I visited store# 06187 in Murfreesboro, Tn to purchased a portable heater my transaction # is ** Raymond ** (the racist) While in the store the initial sales person was very helpful, his name was Jacob. I paid 24.13 for the heater and went to my vehicle to install the heater. 10 minutes after installing the heater it quit working and also blew my fuse. I returned back to the store within 30 minutes of the purchase and explained what happened. At this time the person assisting was Ray. He was very rude from the beginning stating in some sort that I did not know how to install it and that it did work.
I explained that it worked for 10 minutes then quit. He then proceed to look at a fuse on the device. He then stated, "Oh yes. The safety fuse was not attached properly from the manufacturer and that is what caused the malfunction and my car fuse to blow." I then asked for a refund and also if they could replace my fuse since this was a defective device. Initially he refuse both and told me to call the manufacturer and file a complaint. The problem is there was no phone number on the packaging. I advised him that is unacceptable and requested my refund.
We went back and forth and finally he said he would refund my money after I said I would call corporate. He then proceeded to tell me that he would not do anything about my fuse. I asked for the manager and he state he was the manager. I then stated how am I going to file a claim with no company info. He then rudely stated he didn't know and that's my problem. Then he stated there is a web address on the back of the package try that.
I was very disappointed in the experience because the service I received was terrible and it was coming from someone the company chose to have represent them as a manager. Needless to say I went next door to O'Reilly's and purchased new fuses and a heater and received better service from a staff member. I would never visit this store again.
Reviewed Nov. 4, 2019
Valen was extremely helpful and generous. She went out of her way to assist me with a product that wasn't even sold by the company. She was very professional and got the job done well. Based on my experience, I will definitely recommend this location.
Reviewed Nov. 3, 2019
Freedom Dr Advance Auto. Suppose to open 9 am on Sunday 11/3. I left at 10:20 and still nobody there and doors are locked. Tried to call home office but of course no answer. Finally called the store at 10:30 and they answered but put me on hold. Finally hung up after 15 mins of waiting. Auto Zone makes more sense to me now. Goodbye Advance.
Reviewed Oct. 19, 2019
If you want a good battery don’t buy from these guys. $200 battery failed load test after 2 days on charger. They refuse to honor their 3year warranty. Battery is less than a year old. It sucks because I had bought 2 of them.
Reviewed Oct. 17, 2019
I ordered a new starter for my Volvo. I requested and paid for overnight delivery. After 5 days of no show I was told, only by my calling them, it would be another three weeks before the item was shipped. They took the full payment upfront. When I called them they said they can only refund the overnight shipping cost but can TRY to cancel the order. Customer Service is non-apologetic in demeanor as well. They are well versed in this scenario obviously. This is a total bait/switch experience.
Reviewed Oct. 17, 2019
If you like to drink and drive plus have you kid's in the company car this would be the place to work. Store # 7521 does not mind. I called corporate and Cody ** about the situation and e-mailed proof but the store manager Kathy ** evidently is okay with this so Timothy ** gets to keep his job but they better hope nothing happens to my kid's.
Reviewed Oct. 5, 2019
My car died while at the car wash. I went to Advance Auto and was helped by the friendly staff. Raven ** was very helpful! We had to deal with the Florida hot weather, as my car was not parked in their parking lot but the one next door. Through it all Raven was relentless! We are so appreciative for her efforts in helping us getting our car back on the road and running the diagnostic tool identifying the root of the problem. I would definitely recommend others to take advantage of the Customer Support Team, they are a friendly down to earth group of people!
Updated review: Jan. 28, 2020
The company gave me a full refund.
Original Review: Sept. 30, 2019
I went in with my refund card and tried to get a price on an air conditioner compressor and then a few days later I found out that there was no money on the card but there was $150 on the card when I walked in. Meanwhile if you go to try to return something they're always trying to put it on a on a gift card or retail card or whatever because they never have the money you gave them to purchase the car part to begin with. So they always are trying to convince you to you know I don't take the money just put it on a refund card so then they can just steal it off the refund card when you go back to get a price for something else. I filed a complaint dispute with Sarah their customer service and they're completely giving me the runaround as usual cuz they want to keep the hundred fifty bucks because they're a bunch of Thieves. I can't make money any other way so they have to steal it.
Reviewed Sept. 8, 2019
I recently placed an order on their website for parts and in store pickup. I received a confirmation number along with a statement, stating my parts would be ready for pickup in 30min. I arrived at the store 45min later and the manager stated he hadn't received the order and that it could take up to 4hrs. I called 1-800-advance and was told it could take up to 2hrs. They're not delivering on what is clearly stated on their website. I was told by the employee at customer service that this information is stated in their help desk, what consumer is going to know this especially when the confirmation page states 30min....smh.
Reviewed Sept. 3, 2019
In the last 3 months I have been to the Monroe CT Advanced Auto Store 3 times to buy conventional 5w/30 motor oil in quarts. Each time they told me they were out of it. How could a auto store be out of 5w/30 oil in quarts be out of it not once but 3 times. When I complained they said they only have what they are sent. From here on end I guess I'll just go to Wal-mart. Leon **.
Reviewed Aug. 16, 2019
We went to the local Advance Auto Parts to replace our car OEM battery which was 6 yrs old. The clerk suggested the Autocraft 121R1 battery, and installed in our car in Nov. 2016. After parking our car in a hotel indoor garage in NJ for 8 days, the car failed to start as that Autocraft battery was DEAD. Fortunately, the hotel we stayed had a battery charger to charge it up so that we could start our car and drove to a closest Auto Zone store to buy a replacement battery. This Advance Auto Parts Autocraft has a life less than 1/2 of our OEM battery which lasted 6 yrs. So, we paid $130 to get a junk. We have own cars for many decades, and this is the first time we run into a car battery that lasts less than 3 yrs, and it is from Advance Auto Parts. NO MORE Advance Auto Parts for our future business.
Reviewed Aug. 15, 2019
I have a commercial account with Advance and purchased an alternator from the Columbia Md store. Took it to a shop that's been in business over 40 years. The shop installed the part and I was told it was bad. I went to the shop where they showed me the battery light still on and on their computer proof the alternator was not charging. I took the part back where they put it on some outdated looking machine where it said "GOOD". There were no meters or printout to prove this outcome and the part was not in a car. I even had the shops invoice. No more dealings with Advance.
Reviewed Aug. 12, 2019
This company sold me a product, and I came back in 15 minutes and they refused to refund me the money, and it was the same sales associate. Their prices are high, I will never ever shop at this store in McKinney, Texas.
Reviewed Aug. 2, 2019
I took a starter with a Bad solenoid and if you know about solenoids they work at will! They tested worked that minute. They didn't give me credit or another starter.. Don't buy from this guys! Is not a serious store..my store was in Laredo TX and the store manager's name was Carlos.. on Zapata hwy. Crappy store! Hope He gets Fired!
Reviewed July 20, 2019
I purchased 6 NGK Laser Platinum spark plugs at the Holcomb Bridge store (6904) in Norcross GA, 2 weeks ago. A trusted mechanic installed the spark plugs in my vehicle, and they were defective. He showed me the numerous cylinder misfire codes. He boxed up the plugs I brought, and ordered the exact same plugs from his supplier. Once installed, they ended up working just fine. I took the defective plugs back to the Norcross store, and was told by an extremely rude store manager that they do not accept parts once they have been installed. How should anyone know OEM spark plugs are going to be defective and throw engine codes before installing them?
Either way I am now stuck with 6 expensive yet defective spark plugs sold by Advance Auto Parts. That fact coupled with the rude and condescending customer service from a store manager is enough to steer myself, my mechanic, and everyone I know away from Advance Auto Parts. I have had nothing but stellar customer service experiences at both AutoZone and O'Reilly and will be taking my business there from now on.
Reviewed July 10, 2019
I visited two different stores on this Tuesday morning. I needed a battery for my Volkswagen Jetta, and they told me they could not install it for me. So already late for work I had to make other stops to check for a battery, thank god for the advance in Opelika, Alabama, the employee there sold me a battery, and installed it for me. He couldn't believe they actually told me that. Advance on South College Street in Auburn, Al, I will never take my business to this store. Opelika, Al store #9130, thumbs up to this employee for the all the help. He was so nice and definitely deserves recognition for being so helpful. Thank you L.L.
Reviewed July 5, 2019
I began yesterday to try to buy an item in Advance Auto Parts. This item is not available in stores but it is online. I gave all my information, address, checked "Ship to Home", every thing, when I try to click on checkout button, it does not work because of some PROM AND SPEED PERKS CODE. I do not want to save money, I want my item. That's it. Why cannot I buy it?
Reviewed July 4, 2019
Advance Auto Parts ordered front ceramic brakes, paid $53.00, got semi metallic brakes that list for $19.00. After calling it to attention of associate at Advance Auto Parts, they would not give me what I paid for!!
Reviewed June 18, 2019
On hold for way too long trying to get a discount properly coded. Please, don't do online if you can't back it up with timely customer service. They say "your call is really important to us"...if that's the case, properly staff your call center!
Reviewed June 13, 2019
They will replace them only once under lifetime warranty. Driveworks Upper control arms from Advance wear out in about a year. Had to replace them twice already and passenger side has worn out again. What good is lifetime warranty. Complete junk.
Reviewed June 10, 2019
I am highly disappointed going into this store. They don't keep it well stocked out on the floor. Dirty at times! Staff is not that knowledgeable about parts. Seems they rely on the computer too much. I DON'T UNDERSTAND what the deal is with the lady behind the counter. She is never happy. She is short... has body odor off of her. She acts like she is the manager!! However I know that Rob is but he sure doesn't act like it!! She is rude to him. Tells him what to do. Poor management and no teamwork at this store. They act as if it's a job. Nothing else. I only go in if I truly have to or I am willing to go the extra mile to another competitive store!! I truly believe that someone from corporate needs to make a surprise visit undercover to this location or they will continue to lose business. I have told people to try their best to avoid this location. Go to their other locations.
Reviewed June 3, 2019
I had to write about my recent experience with Advance Auto Parts In Palm Coast Florida. It was late in the day & very very hot outside. I called the store asking if they could help with my daughter's Nissan A/C unit was blowing air hotter than the 96 degrees outside & she had a long trip back to college that evening. I spoke to Ken at the front counter & he said bring the car there. Even though it was later in the day, there was no hesitation in offering to help. He immediately began to diagnose the problem & I knew for sure he had automotive skills just by watching his process. It is rare to find store employees that jump at the chance to help when they are already almost at closing time. No hesitation at all. Bravo to you Ken for showing your heart in this matter.
In addition, the car needed wiper blades & sure enough, the young lady Debbie working there comes out with new wiper blades and proceeds to install them. I have a heart condition so the heat was really affecting me. They just went about making the phrase customer service proud again. I believe in customer service above all sales & ads. Customer service will build a foundation to last an eternity. Bravo Ken & Debbie for your kind gesture. I hope the managers reading this review will pay this message forward in recognizing the service I received from this store. This was not the first time. I was there with my son's BMW & received the same level of service. A great store that aims to please.
Reviewed June 1, 2019
Drove from North Carolina to Olean, New York to work on my dad's 2005 Dodge Ram. The truck needed brakes, calipers, rotors and shocks. While I was going back to turn in the calipers for the core I noticed that one of the new calipers were leaking at the bleed valve. Frustrated I checked the bleeder and it was leaked through the center so we determined it was a faulty part. The truck was unsafe to drive and they couldn’t get another part until the next day.
My elderly dad who has a bad knee and walks with a cane was with me and we were stranded. There was an employee that was off that day gave my dad and I a ride home in his personal vehicle. The employees last name was **. Thought I would let you know of what a great team you have in Olean. They did everything they could to make sure my situation was taken care of. Please acknowledge them that they are doing a good job. None of these employees knew me since I live in North Carolina but they treated me and my dad with the best of customer service.
Reviewed May 25, 2019
I came in hearing my alternator was going bad, so I replaced it, then it became my battery, but when I came in and was curious about my alternator being tested on the machine vs on my car, the machine inside their store read that it was perfect and passed consecutively their test in there. Now that I got both the battery and alternator put on, now I’m hearing it’s my battery being overly charged or something. The mechanic tells me my battery's perfectly fine. So I’m not sure about the lies and the bull from this company anymore.
Reviewed May 13, 2019
This has been the worst experience ever!!! My battery had to be charged to get here. I thought they could put a battery in with no problem. No, they said it had to be put in at the dealership. They tried to jump me off, but failed. I’m waiting for my husband to drive 55 miles to jump me off because they are too stupid. I can’t roll my window up because I have no power. I asked the guy inside if he could just check on my car while I went next door to get in the air conditioning. He said, “No”. Never, ever, will I go to any Advanced Auto Parts store. I will walk before I grace their presence again. Oh and did I mention there were at least 5 employees that I saw and one customer besides me.
Reviewed May 9, 2019
This time, the 5th and final time I will ever go there again, I purchased a cheap oil filter, supposedly the exact same one at the exact same price, but what do you know, it was over double what I paid about two months ago so I called to ask why and just wound up going back for total refund. Apparently the one I got last time was not what I ordered, the only difference was quality and the color. It took three cashiers to finally be able to explain the difference and were real stuck up about it.
I am just tired of being mislead by Advance Auto employees (many other auto stores also), do your research and pay attention to the exact color (blue oil filters cost more than the red ones. Go figure?) and everything else of parts you are given at Advance Auto Parts stores because when employees go to the back to get the part it will probably be the wrong part and as usual you never know until it's too late. Even when they look stuff up on their counter screens they seem to get it wrong and hope customers don't notice.
Reviewed May 7, 2019
My battery failed unexpectedly the morning of a family trip to NYC, so I took my vehicle over to Advanced Auto to have a new battery installed. When I arrived the two parts counter employees started bickering over who was going to install the battery and who would watch the counter. Once that was decided, the employee installing it could not find the proper socket to remove the battery bolts (The store is full of tools) so he decided to use a regular wrench.
In order to use the wrench, he removed the large air intake duct that feeds air to the engine. In the midst of this, he went back inside to ring other customers up and the bickering continued between him and his colleague. He came back out and finished the install and closed the hood. I offered him a $10 tip for his time, which he gladly accepted. I figured he was having a bad day and maybe it would help. Instead, I drove home and found that he had not reinstalled the intake duct properly. He had removed all of the fasteners and did not replace them, choosing to just put the duct in loose. It doesn't take a rocket scientist to determine that this is unacceptable. Thankfully, I had some fasteners in my garage and was able to correct the problem. Otherwise, who knows what would have happened on our trip. Breaking down on the NJ Turnpike is very dangerous.
Today I contacted Advanced to file a complaint and see if they would refund or compensate me for my problems. The person I spoke with first told me that "The install is free" and that "the employee is not a qualified mechanic". I wonder what people would think if an airline told passengers their pilot was not an FAA certified pilot? I told her that this was not my problem, they advertise the service as incentive to buy a battery from them, it is up to them to make sure the employee knows what he/she is doing.
She offered me a $20 discount or a $50 gift card. $20 does not really cut it for this kind of safety hazard. I told her a $50 credit to my card would be acceptable. She then said she would speak with her manager. She came back and said they would give me %15 ($25) because there was a discount on the battery. Again, this is not my problem, their employee did not put my vehicle back together properly. As this had taken almost 45 minutes and I have work to do, I told her to send me the $50 gift card. This is still not acceptable but I can't spend hours trying to right this wrong. Thus, buyer beware when you have a battery installed by Advanced Auto. I would have done it myself but I had surgery on my arm and I can no longer lift a heavy battery or turn stuck bolts. That is why I trusted Advanced Auto to do the job properly. Lousy service, lousy solution.
Reviewed April 26, 2019
Firstly when I entered the store, no greeting. However, others that entered behind me were. As I was in mid sentence of stating what I wanted to purchase (radiator cap), phone rang, rep picked it up, for 5 minutes answering questions for customer, before my walking out. I thought, "Seriously, I am a customer in front of you, they are a prospective customer." I have always been a fan of AutoZone where my loyalty will continue. Teach and Train Advance Auto. It's all about how ones are treated, for there is much competition.
Reviewed March 21, 2019
I’ve been having some concerns with my 2013 6.2L V8 motor. I frequently shop between AutoZone and Advance Auto Parts and I’ve always believed Advance Auto Parts to be a step ahead- but never had any reasoning to justify it until now. I went into the Newark NY store this evening and met a gentleman by the name of Kyle who I spoke to on the phone about some spark plugs and head gasket information. I insisted that my motor was a 6.2L V8 because that was how it was sold to me at the dealer- and the sticker under the hood confirmed that as well as the dealer info.
Kyle took one glance at my motor and informed me it was indeed a 5.0 liter. So apparently the salesperson at the dealership misdirected me into buying it as a different motor. I purchased the truck for my fiancé at the time so I never really questioned it. Kyle not only pointed me in the right direction but he wouldn’t allow me to buy the gasket sealer I wanted because he insisted it would never work with the type of gasket material my motor had. Turns out the hood had been replaced (even though I bought the truck brand new). He showed me how it had been painted. He said sometimes it happens when they ship them on a tractor trailer - someone should inform the dealership of that!
Kyle literally saved my motor and my life. The level of expertise that was bestowed upon me by this gentleman is the same reason I go to church. He actually cared and you know; it’s hard to put a value on that. Invaluable expertise to say the least. I am in debt to this gentleman and because of that- I’m now strictly an Advance Auto Parts guy for life.
I can’t thank you enough Kyle. Somebody should recognize when customer service exceeds the boundaries of everyday transactions. This guy deserves a raise and some serious recognition for his level of expertise. I would’ve never gotten this type of service through AutoZone- they just do not have the knowledge and your company should be proud of that. It takes a lot to impress me. Kyle blew me away- and he did it with kindness and professionalism that I was beginning to fear no longer existed in this community of auto parts sales. It’s all about sales right? I beg to differ. It’s about caring and being honest. You need more than 5 stars for situations like this! Fantastic experience!
Reviewed March 19, 2019
I found online they had Valvoline Full Synthetic Motorcycle Oil for sale online at their website which shows the price is $10.49 but currently on sale for $7.86 qt, I went into their store and the salesperson says he cannot give me that price as it's their online price so he marks it down to $9.50 qt for me. After I get home I look online and find Advance's price match guarantee which clearly states they will honor competitor and even their own website pricing in the store if you choose to go into the store and show the price to the team member.
I went back to my local store to have them look at my receipt and they still balked at the online price and said that it's the sale price when you buy it online and they didn't want to honor that price so I told them I would return the 4 bottles of oil and then purchase it online to get that pricing. Then the clerk is somehow able to mysteriously resolve the issue and gives it to me at buy 1 full price get one 1/2 off which in the end works out to be the same amount as $7.86 qt. I didn't know about their price match guarantee and told the first store that places such as Walmart, Lowe's and many other stores will price match but they never asked me to show them the online price and I did show it to the other store that resolved it which in the end saved me $6-$7.
Reviewed March 16, 2019
As a female customer, I was ignored. I stood at the front desk/check out counter through 3 men entering the store. I asked for help. The employee said he was busy. Finally, he entered my name into the system, as my family had ordered parts. He told me that I was confused - at the wrong store - got it wrong and didn't place my order there. However, he had entered my name incorrectly. As he walked away, he told the manager that "I was crazy and didn't know what I was talking about." The manager entered my phone number and easily found the parts we ordered. No apology, as the manager didn't know that I heard the conversation. The first employee should not be working with people. It was really bad. I will not be returning to Advance Auto Parts.
Reviewed March 10, 2019
I bought an item from Advance Auto Parts, and went to went to the store after an hour to return or exchange with the original receipt, but the customer person failed to take it back & he behaved very rudely.
Reviewed March 5, 2019
Ordered a AC compressor. Paid to have it installed. The compressor was bad. I called Advance and I was told to come back to the store and they would give me another one. When I got to the store they told me that I had to pay $300.00 until I could bring the bad compressor back. I am disabled on a fixed income and I don't have that kind of money. I also have got to pay to have it replaced again since it wasn't the mechanic's fault. They should pay to have the work redone. Now I have got to wait until I can come up with the money.
Reviewed Feb. 22, 2019
I recently stopped at location 6153 in New Port Richey Florida on Hwy. 54! My car needed oil cause it was clacking and empty! I went in with 7 dollars and needed one bottle of oil to get home at 4.99! This day of Feb. 21st, 2019 the guys there ** and ** seriously helped me greatly! I appreciate their care and concern and the help they provided! Thanks Advance and thanks ** and **!! You guys were awesome.
Reviewed Feb. 16, 2019
My co-worker and her boyfriend had a confrontation with the manager of the Texarkana Arkansas location that was all recorded on video. The manager on duty "Gary" verbally threatened and physically assaulted customer Clay **. If this is how you guys train your managers to handle conflict in your business I don't expect you to be open much longer... Clay does business with his commercial account with you guys often but I can assure he will no longer do business with your company. As well as me and my household will also be taking our business elsewhere. You need to re-evaluate your store employees and the policy procedures.
Reviewed Feb. 14, 2019
I purchased a Optima battery online from Advance Auto that was verified not to hold charge. Found out after going to the location 2400 W Pecan Street, Pflugerville Texas where I had my order picked up that they could find no record of my purchase. I went home, found my printed receipt and returned to store at 4 PM only to be told by the manager Advance policy was to put on a charger overnight. The Manager had very poor communication skills and hardly spoke English. Why can't each store communicate on purchases made at different locations. I was told each store has it own database that is not shared nationwide with other Advance Auto Part locations. Good luck on getting warranty filled.
Reviewed Feb. 5, 2019
I purchased a set of In-Channel Vent Visors for my 2014 Chevy Suburban and I received this part for a Toyota Tacoma. I called 877-238-2623 and they referred me to the local Advance auto store to exchange this order. The local store 8968 has the correct part but cannot accept it as an exchange due to a price difference, then referred back to the 877-238-2623 number and they referred me back to the store. Now I'm being inconvenienced over a situation where the online fulfillment center made an error. This has become a huge runaround and a disconnect at Advance Auto. I am saddened that this simple online purchase has become a nightmare. Please consider Quality Assurance prior to your shipments. Why can't online ship me the correct part I paid for and I'll return the incorrect part to store 8968??
Reviewed Feb. 2, 2019
3 year free replacement Gold car battery - I bought this battery for my wife's Volvo so I wouldn't have to worry about it (I buy used batteries for my personal use). It went completely dead when the weather went to 0 the other day. Charged it with charger and started it, drove to store to have checked out. Person ran it on machine and said there was nothing wrong with the car's charging system. He told me to go home and charge battery on charger and come back tomorrow. They put machine on battery and the person said, "It still reads needs charged, so you must need a new battery." Went in store and manager said, "No new battery. Tough luck." It should not of went dead. Period!
Reviewed Jan. 31, 2019
The battery on my Focus failed to start the engine after a night with record low temperatures of -22 degrees in Chicagoland. The guy from State Farm roadside service came & jumped the car & got it started & he thought the battery was the wrong type - it was too small for the tray. So, I went battery shopping. First at Wal-Mart on Randal Road where they offered a replacement 96 type for 90 dollars. For a comparison I went over to an Advance Auto Parts store nearby. They had only one such battery - a 96 category - for 190 dollars with a 3 year warranty. Gave my a spiel about how Wal-mart's batteries are no good, you get what you pay for, etc., etc. I was foolish enough to buy from them. They mentioned that Farm & Fleet had good batteries, so I drove 20 miles to F & F in Montgomery where the clerk found two batteries that would fit - the 40 & 96 categories.
I decided that I liked the 40 because it was larger & looked like it would fit the tray so I decided to buy it - for 128 dollars with a 7 year warranty. Well, when I tried to return the other battery to a nearby Advance shop, the song & dance started. We can't take this because it's been installed (I had documentation that I had the thing for only 1 hour during which I was on the road), batteries can't be returned because of the warranty, you have to take it back to the original shop, etc. Well, I needed a battery to install in the car next morning & I decided I'd better return the F & F battery pronto so they couldn't claim that it had been installed.
Headed back next door to F & F and they refunded my money with no hassles. I apologized & told them my story about how I was stuck with an overpriced battery that I didn't want & how I would never do business with Advance Auto Parts again. I usually buy parts from AutoZone & they never hassle me like this. Looking at the other reviews at this website it appears lots of people have troubles with returns & their service. Looks like Advance had better get their act together or they will go the way of Kmart & Sears.
Reviewed Jan. 29, 2019
I have been an Advance Auto Parts customer for a long time, and for the most parts, I have had a very good and positive experience with my local store (Store No.07274, in Wayne, NJ 07470). On December 3, 2018, I bought 4 Diff Mount Bushing (PC11340638) for a Cadillac CTS. I was not able to use the parts because the issues with the car turns out not to be the Diff Mount Bushing (my bad completely). Today, I went to the store to return the unopened, new, untouched parts and I was informed by the manager that it was over 45 days already and that a return was not possible.
I did agree with the manager & the store policy (I did not see or read the policy, also the receipt does not say anything about the limited time for returns) but I asked the manager for a one time exception of policy since first, the parts were in the same condition they were handed to me & second, the parts were not electrical or perishable. The manager, again informed me that he would not accept them back. For whatever reason, I thought that the store manager had the ability to do the return and simply Chose not to.
Reviewed Jan. 23, 2019
Bought Advance Auto Parts gold battery with 3 year warranty. The battery went dead 3 times in two months after 2 years of use, went back to store two times. Both times I was treated like I had an IQ of 0 since I am female, needless to say they would not honor warranty. Purchased in Etters PA manager MATT was rude, tries to intimidate the customers so they leave without getting the service promised. Bad vibe in the store. Lots of contention. MATT does not know the meaning of customer service, THE CUSTOMERS ARE THE REASON HE HAS A JOB!
Reviewed Jan. 21, 2019
I'm going to store Joel Blvd in 33972 Florida. The employee tell me, "You no have warranty." The system said nothing. My recommendation is make hard copy original receipt. Is suck. My listing parts with lifetime warranty alternator front and rear Shock absorbers few tools battery water pump.
Reviewed Jan. 20, 2019
I'm a long time customer but today I was very disappointed with my online purchase attempt. I was issued a Merchandise Credit Card from my store here in Cocoa Florida last month for some parts returns. I went to make a battery purchase online to take advantage of a 25% discount and my $5 Speed Perks and found that the card is "USELESS"! You are "STUCK" with only being able to use this card in the store paying "Full Price"! Plus another thing I found out about this card is there is no way to check the balance! There is zero info on the back of the card on how to check it! Come on Advance Auto Parts! Let's move up to the world of Online Commerce and fix these problems ASAP! Until then everyone "BEWARE"!
Reviewed Jan. 16, 2019
Numerous times have I tried to conduct business with Advance Auto Parts to no avail. Left on the phone numerous times, disconnected. As visiting Advance a few times to make purchases, I found those working there had limited knowledge and did not honor warranty claims. In contacting management several times, they agreed with me and stated, "They should have taken the product back".
The aforesaid is a small part of Advance as we see this business declining at a rapid rate. Advance is more interested in finding ways to deceive people with their alleged discounts whereby there really is no discount. Many parts are not even in house where one has to place an order and then Advance tacks on a substantial shipping fee. Advance is strictly business oriented and could care less of any mechanics or technicians that are left in this generation.
Reviewed Jan. 6, 2019
I live in Rockford, MI and every time I go into this store Advance Auto Parts Store 6355 2800 10 MILE ROAD NE ROCKFORD, MI 49341. They always take GREAT care of me. One employee I look for is **. He always knows his stuff. He is honest when he talks to me and gives me options. Today I needed a new battery for my 2014 Honda so I had my wife follow me to the store. We had our 5 kids in the car and since it was going to be a few minutes I paid for the battery, gave him my keys and went to breakfast with my kids. When we got back battery was in the van and the keys were at the counter. I just want to thank him for going above and beyond.
Reviewed Jan. 6, 2019
I went to buy a car seat cover there and it was placed on a wrong price bracket. So I went to pay they told me, "Oh that’s not the price for it because customers put the items in the wrong place all the time." I understand that but nothing on the shelf was in order. This ** man named James with hair told me I’m supposed to match the SKU number to verify. I don’t believe I have to do all that just to buy from a multi dollar company. Why do they have those workers for? He then told me they don’t have to go around to put the products in the right place. So if anyone attempting to go there to buy I advice you to not to! This is the worst store ever. Customer is trash and definitely don’t believe customers are first!
Reviewed Dec. 30, 2018
I bought wiper blades in the store. They weren't in stock. Had to order them. They charged me for 12.00 for shipping. I canceled the order a couple days later. They returned my purchase amount, but not the shipping charges. They said the computer can't cancel them. But if I did it online myself I could get the shipping charges back. On the website it's free shipping on $35.00. I spent more than that. They just made $12.00 dollars. That's absurd.
Reviewed Dec. 22, 2018
I have shopped at various Advance Auto Parts stores. If you don't know which store you purchased the item from you can't get it warranted because they don't keep track of your purchases company wide but only by store. It's a hassle. I'm not shopping there any longer because of the way they keep or I should say lack of keeping track of my purchases. What a screwed up method they have.
Reviewed Dec. 16, 2018
They forget your receipt then argue and tell you that you lost it. They hang up on you and you get screwed out of your money or warranty. Nothing is their fault because they don't make mistakes. Go to Napa.
Reviewed Nov. 30, 2018
I had my mechanic replace my AC compressor on my 2002 Escalade about four months ago. He got a new one from Advance. Not a rebuilt. It made so much noise that was taken off and replaced under warranty. He replaced that AC compressor four months ago but it started making noise too and stopped working. My original ac compressor was AC Delco and lasted 17 years. They offered another one under warranty again but no thanks. The mechanic has to be paid for his labor and the one they sell is not better than a rebuilt one. I ordered a new AC Delco Compressor from O'Reilly. The one from Advance is an expensive boat anchor. In addition, my daughter had the same mechanic replace the starter on her Silverado. Advance delivers to him so he put on their starter. Well it drags so going to replace it again. I told this mechanic not to buy my parts from them again. Cost is too much as to repair again.
Reviewed Nov. 18, 2018
I've been a long-time customer of Advance Auto but wow their prices have gotten to be outrageous. One part I literally found online brand new same model brand and part for 1/3 of what Advance is charging. Their coupons suck and the customer service has gone down the tubes. I went in to buy a 50 dollar module for a fuel pump and they said they could not return the part once it leaves the store. I had purchased a fuel pump from them about 3 days prior and they suggested using my one time replacement on it. No?
Although it wouldn't be the first time I've taken garbage home from there. Clerk prints out receipt and says I need to sign it...umm, I am not picking the part up, I'm rejecting it. So I sign the receipt marking it as I did not pick up and it takes 3 days for the refund to show up on my card. Stupid! I went over to their competitor. They were pretty cool about everything and don't have a "no return" policy on electronics. Keep raising prices and pushing people away, especially with the unstable future of brick and mortar retail stores, good luck and farewell!
Reviewed Nov. 8, 2018
Spent a good two hour researching what part I needed and the best place to buy it. AAP was the winner... I needed this part asap to fix the car... The day before the part was suppose to arrive they inform me "We don't have your part in stock." I'll never waste my time with AAP again.
Reviewed Nov. 3, 2018
I bought a “guaranteed to fit” headlight replacement for my 2006 Town and Country. Except the headlight harness was wrong. The bolts to connect it not long enough. What should have taken 10 minutes took half a day chasing down parts to make my “guaranteed to fit” replacement actually fit. Oh. Bonus. The online stock for the additional parts I needed were out of date, meaning that they said they were in stock, but actually they weren’t. Four stores later I finally had all the parts needed to fulfill their guarantee. Sorry you’ve had a bad experience - can I offer you a discount next time? This entire business is the worst I have experienced in 60 years. Hope they fail miserably and go out of business.
Reviewed Nov. 3, 2018
Delray Beach FL store 9194. Purchased AutoCraft Gold Battery in 2016 and need a jump 4x since purchasing. I’ll go by for a battery check and it reads good. Had the car at the dealership for maintenance 09/2018 provided them the battery not good report from the dealer and they connected their battery checker which read good so it excused them from doing anything. Saturday 11/3 needed a jump again so went directly to the store. Josh came out, it read good, so I told him the battery checker is garbage and I wouldn’t be going back to this store. He raised his voice and starting screaming. It could be other things but didn’t check them.
He threatened to bring someone out. I was happy he was going to because clearly he didn’t have the technical skill to do anything else but scream. The most unprofessional misogynist screaming man I’ve encountered. After reading the reviews seems this is the customer attention to expect. This sort of intermittent battery performance is sure to affect the electronics in my car, don’t waste your money on this battery, it doesn’t hold up and certainly Advance Auto doesn’t stand behind it.
Reviewed Oct. 29, 2018
The following occurred on 28 October at about 10:00am. The clerk had just finishing telling the customer before me that He could not return any products purchased without providing a phone number for the warranty. I tried to purchase some parts and informed the clerk that I would not give him my number either, and that the receipt was my warranty. He then told me that he had the right to refused me service. I had no choice but to leave and buy parts at AutoZone parts store. I am disappointed and probably never purchase from them again.
Reviewed Oct. 9, 2018
After leaving O'Reilly Auto and not getting the help I needed I went to Advance Auto in Westminster Co 80021. In 5 minutes Frank ** helped me and now I know what part I need to buy. It really made my day and I want to make sure that he is recognized for the good customer service he gave me. After spending lots of money at O'Reilly I now will be paying my parts from you guys because of Frank and also the lady that first helped me. She also took the time to figure out what I might need. I just didn't get her name. Please make sure Frank's boss gets this message.
Reviewed Oct. 6, 2018
Store 09173 understaffed. 6 checkout stations, 10 people in line, one person at checkout for a good 15 minutes. As it turned out, a second employee was installing a battery outside, finally came in & started yelling at customers to “Next in line come down here”. Why so understaffed at a high volume store? Advance really needs to do better.
Reviewed Sept. 26, 2018
Advance Auto Parts in Chattanooga TN on Hwy 58 has the worst customer service I think I've ever experienced. My husband and I went in to replace an alternator, on 9/24/2018, for the 3rd time within one year. The last time we went to have it replaced, we were informed that we were still under warranty. However the next day, when he went to return the faulty part they couldn't find him in the system. We had to call customer service to get a refund, because the in store rep insisted he couldn't find the warranty and we had to pay for a new one.
Fast forward to 9/24/2018 and we have to replace it again because the pulley broke. We spoke with the manager Teresa and explained what was going on and asked would we be able to replace it under warranty she looked at us with a blank stare and nodded yes. I asked for something tangible because of what happened last time and she became combative dismissive and just plain rude. She wouldn't let me complete a statement! I was shocked and so was my husband. We couldn't understand why she was being so rude. I will never return not only because of the bad parts they're selling but the POOR customer service. If I could give them zero stars I would. P.S. Fire Teresa asap!!
Reviewed Sept. 19, 2018
This Is the store in Shenandoah, Pennsylvania Advance Auto Parts Store, 5461. Every time I call there they never pick up the phone. Could be day or night. And if you're on hold for too long it automatically hangs up.
Reviewed Sept. 12, 2018
I brought 4 deep cycle marine batteries into advance auto parts, 2 that I purchased from advanced 30 days ago and 2 that were older not purchased from Advance (all hooked up to my boat and charge and discharge at the same rate). 30 days ago I wanted to replace all four and Advance check the batteries and said only 2 need replacing which I mistakenly did.
Today (30 days after purchase of two) Advance checked the batteries. One was completely discharged, and the others were at different levels of charge but apparently still good. I told Bob the manager I wanted to replace all, exchange the two I purchased 30 days ago because one was completely discharged the other was fine and the other two were at different levels of charge. In other words, all of them were at different levels of charge.
If all the batteries are hooked up to the same charger they should all be at the same level. One month ago when I wanted to replace all of them I should not have been advise to only replace the two that their diagnostic equipment said were good, in fact, all deep cycle batteries that are run together should always be replaced together.
Bob the store manager would not exchange the two batteries I bought just one month ago and told me I should call Advance Auto Parts' customer service line, he gave me a phone number. I called them from the store. Apparently Bob could've called also (entering store code) if he understood customer service. Instead I was passed from different departments to different departments and then to customer service that was overwhelmed and hung up on me after being on hold for a minute or two. After that, Bob the store manager said he cannot make the exchange and to call the store manager during the daytime. The customer service from Bob, the evening store manager and from Advance Auto Parts was simply repulsive. From a lifelong Advance Auto Parts customer but not anymore!
Reviewed Sept. 2, 2018
Today I purchased headlights and was provided the product by the store employee based on the make and model information I had provided. When I got home to install the lights I could see that they were not the right type needed. When I returned to the store two hours later I was told that I was unable to exchange the lights for the correct ones needed even though they were the ones provided by their employees because I had opened the package. Instead I was offered 20% off of the purchase of the correct headlights! I asked to speak to a manager and was told he would be in by Tuesday of next week. I asked for a number to contact to complain and was told he could only give me the store number which I already had. This is insane and there is something wrong when a product is provided incorrectly by an employee and then you can’t even get the correct item unless you pay for that replacement.
Reviewed Aug. 28, 2018
Purchased a radiator that was defective. Took it back same day for refund. They refused to refund my money. Gave me another one but I couldn't use it because it cost too much for mechanic to do the same job again. Car was junked same day. They wouldnt even give me store credit so I have a $118.00 radiator still in the box. I feel like Advance Auto Parts store# 9565 took my money. Called corporate office and they said it was up to the manager and he refused. I'm on SSI and dont have money to give away to them. Talk about guaranteed for life.
Reviewed Aug. 26, 2018
First of all if you want to buy don't buy from their online, I wondered why they offered 25% off and pickup in the store, now I think I know why, I bought an alternator believing in the lifetime warranty, I'm a mobile mechanic, I convinced my customer that it's got lifetime warranty and 25% off at advanced auto parts, we bought around July 19th and on August 21st the customer called and told me his battery light came, when I jump started I heard the alternator whining and not charging the battery, I'm like we'll it's got lifetime warranty removed it and to went to the store.
The store pulled out the part information and said "All we can do is return this for you, then you'll have to order another one again," I'm like, "But I don't have the money. You guys have it and it's going to get returned into the card which take 5-7 days." They said that's the only thing they can do, I called the online department same. I can't afford installing same part every month on the same car and dealing with their complicated return policy. I've bought alternators from O'Reilly, Napa, AutoZone, no complaint so I guess they got my business.
Reviewed July 17, 2018
I order a right side mirror for my 2013 Nissan Pathfinder about 3 months ago and when I received it the mirror was shattered into multiple pieces. I reached out to customer care and I was transferred so many times it wasn’t funny. I had to explain my situation to everyone I’ve been transferred to and still couldn’t get the help I needed. A day or two later I tried again and spoke with a Mercedes **. I was promised a reship and here we are in July for something I had purchased in April. We are military and we’re in the process of moving and I really needed it to travel and I was, still us and will always be disappointed. They basically stole my money without any good reason. A place I will never shop from again and if I can encourage everyone else to stay away it’s only for your own good.
Reviewed July 14, 2018
Had the Advance Auto in Columbia test my battery and alternator... Battery machine said it had a bad cell. Purchased a new battery and the same problems are happening. Advance won't return the battery! Bad customer service. Always doubt your test results from them.
Reviewed July 11, 2018
I have recently been experiencing electrical issues with my Ford Edge. The crew at my local Advance has helped me every step of the way! They have never been anything but patient, helpful, and kind! Other auto parts stores in the area cannot even begin to compare to the service and quality I receive at Advance Auto Parts EVERY single time. A special thank you to Geno, Nick, Steve, and William for the above and beyond service provided in helping me diagnose and repair my vehicle! Keep up the excellent work!
Reviewed July 10, 2018
I bought an alternator for my Chevy truck with a Lifetime Warranty from Advance Auto. The diode went out on it, and it was draining my battery. I had my mechanic take it out, I brought it to the Advance Auto Parts store to get a new one, and he could not find the info on the computer. He said the warranty was actually a "Limited Lifetime" warranty, and not really a lifetime warranty at all. I originally spent over $95 for it just so I could have the Lifetime Warranty. It would have been much cheaper for him to simply give me a new one, because now I will never set foot in another Advance Auto Parts store! I went down to the O'Reilly's store down the street, paid $115 for a real Lifetime Warranty alternator. Don't ever shop at Advance, any of you.
Reviewed July 10, 2018
My wife bought a thermostat for my Daughter's car. Sales person said she needed the better one for $11.39 and sold her the better anti freeze also. The next day I wanted to return it as it did not come with the gasket. The gasket is sold separately for another $6.00. So just about $19.00 for a thermostat and gasket. Another parts store Sells both, OEM replacement for $8.00! The problem is the new sales person never entered it right in the register. There is record of my wife buying it. She even gave my phone number also. Somehow got a rebate receipt for the antifreeze but not actual receipt for the whole transaction. This is the last time I will buy anything there again. They just built an O'Reillys closer to me. Guess where I will be going now. All they had to see was that I buy a lot for stuff at that store. Was not returning something major, Just A thermostat! Guess they would not do an override on the register.
Reviewed July 7, 2018
I purchased some cleaning items and one hour later I went to return some of the items with a receipt and was told no one hour with receipt? And a very rude manager. Very bad experience. Will never recommend or shop here again.
Reviewed July 4, 2018
I ordered a bunch of high quality LED flashlights online and received them today. I opened the box and was instantly overwhelmed. First off they reused some box out of the trash. They tossed the flashlights into the box and then placed the paper protection on top of it all and all of it very loosely packaged, so yeah... a lot of damage. I called their so called Customer Service and of course they will give a refund but you have to take the time to send it back and then wait. I chose Advanced over AMAZON and EBAY. BIG MISTAKE.
Their Customer Care Center is a JOKE. They're polite but entirely scripted. I looked up and you have to go through their Customer Care Center to reach the corporate office. I took pictures of the way this was packaged and thought the Corporate Office might be interested. Customer Care did not care about the images and talking to the Head of Customer Care, "She is the highest person anyone can talk to at Advanced Auto". There ya go... They really don't care and in doing a search on finding the CEO's phone number apparently Advanced Auto online sales has many issues and they just laid off many.
I like using the local stores but I will never again use their Online Services. The pictures tell everything about how much they care, and their "Customer Care Center" just confirmed the same attitude as the mess in the box. This is going up on Yelp and every other venue I can find. Order it through the store... and that way if they mess it up you get you money back right then. Rockauto.com is good and Auto dealerships sell OEM parts online for even less than RockAuto.
Reviewed June 29, 2018
Went to the St. Cloud, Minnesota location and ordered/purchased two front lower control arms (Moog) & two sway bar links (Moog) for my 2012 Ford Focus SE on June 8, 2018. Young guy helping me said that he'd have to order everything in and that it would take about a week to get the parts. No problem, I was okay with it and even paid upfront $437.13 to ensure proper service. Told him to just give me a call when everything was received and ready for pick up.
Two weeks later I decided to call the store to find out if everything was received and ready for pick up, because of course I was never called the following week, but no big surprise there! So the other young guy "Bobby" who answers puts me on hold to check and see if they are all there. 10 minutes later, other guy picks up the phone telling me that "Bobby" was looking into it and asks if I can hold a little longer, I said, "sure, no problem". 5-7 minutes later, "Bobby" picks up the phone and asks who helped me, because he has no record of the parts even being ordered. So I described the kid who helped me originally and then "Bobby" tells me that that guy no longer works there.
At this point I am becoming annoyed, well how does that concern me? Then I asked well I would like my money back, since clearly you failed to get them! "Bobby" tells me, "Sure, just bring in your receipt and I can help you out." I asked, "Well why can't you just look it up and return my money to my card you charged, I don't have the receipt or time to come in and waste more time for a problem that is not mine?" He tells me without a receipt I'm not going to be refunded. I said, "That's ridiculous, let me speak to the store manager, what's your name?" He then tells me that his name is "Bobby" and that he is the manager and if I'm going to be upset about this that he can't and literally refuses to help me.
I said, "You charged me $437.13 for parts that I didn't receive, just who in the hell do you think you are?" I then said, "Fine I'll contact your corporate office and handle it, as well as file a formal complaint," he basically tells me, "Fine you go right on ahead, because I really don't care." So, at this point I call Advanced Auto Parts customer service hotline (waste of time), I get the prompts, nothing matches my reasons for calling, so I pick one, 25 minutes later I get a "service representative" who tells me wrong department, here I'll transfer you over, 35 minutes later, computer generated message says contact online help desk because their phone line is just too busy!
So, I called my bank and filed a dispute on the transaction. Nevertheless, what a joke this place has become! I'm putting this out there for everyone else to see so you can know what kind of service you are getting from these fly by night "parts professionals" and cookie cutter retail chain stores that are a waste of time and money in the long run! Bottom line, go to the dealer for your parts, they'll be correct, fit properly, be surprisingly equal in cost, and you'll receive far better results for your hard earned money!
Reviewed June 25, 2018
I purchased a starter for $177.99 and $12 for the core. I returned to the store with the core and was told I couldn't get a refund since my wife purchased the starter on her debit card. They took cash immediately out of her bank account. My wife is out of state with a sick family member. I emailed the corporate office, no response. I called and waited on hold 20 minutes, nothing. I tried live chat. 24 minute wait. I sent a second email and let Advance Auto know I am out of options and will file a complaint with the Better Business Bureau. All this over $12 that is rightfully my money. This is a small amount but multiply $12 by the number of customers they steal from and it adds up. I run a small farm service business and constantly need parts, so this tells me that they don't need my business. I would think my issue would have been resolved easily but have gotten nowhere. I am open to suggestions if anyone has one.
Reviewed June 20, 2018
I purchased an item and discovered the item wasn't needed and proceeded with a return and requested a cash refund since I had used a debit card and PIN. Refund policy summary CLEARLY states that should you request the cash back in this situation. They are happy to do it. ** at store #4610 Patton Ave. ASHEVILLE, NC, violated that policy when she refused to do so. Not to mention how incredibly rude she was about it. Who do people think they are???
Reviewed June 1, 2018
I had ordered parts needed for my vehicle online & paid with confirmation code. I arrived at same name store closer to my home 10min. away from each other with my paper copy with confirmation code. They called the store at 2727 US Hwy. 92 Lakeland, Fl to see if they can transfer the order to the one closer to my home speaking to the manager & he bluntly said no. I thought that they were supposed to be professional and courteous to the customer. I guess that isn’t so for certain stores.
Reviewed April 23, 2018
I purchased a car battery for my occasionally used car a few years ago. When I got it, there was battery acid all over the place, and the sales guy had to clean it up. Obviously, the battery had been tipped over for some time. But the sales person said "not to worry." We tested it and it looked OK. After that, it only took a few years for the battery to start to fail. Even though it's a "sealed" lead-acid battery, I decided to open it, and to my surprise, there is very little electrolyte left, about half. So, it was tipped over. I should add more sulfuric acid because water alone probably will not work. Bad. The "pro-rated" warranty is sort of useless. No more Advance Auto for me.
Reviewed April 15, 2018
I went to Advance Auto in Greer to buy a part for my car and they sold me the part and I used my bank card. Went back to my car to install it and yes it’s was the wrong part. 15mins later back at the store and now they don’t have the right part and cannot order one. So I wanted my money back so that I could go to AutoZone to buy it and they had it in stock but no they didn’t give me my money back. They give me a In store credit and now what the Hell I suppose to do with it. Now no money to go to AutoZone to buy it and now I am really???? I think they just took my money????
Reviewed April 15, 2018
Went to buy spark plugs and all they had was most expensive ones in stock, we said, "No thanks. Saw them cheaper." We were told there is a rebate so it come to less than if they had cheaper ones in stock. They denied our rebate with no reason.
Reviewed April 9, 2018
Advance Auto Parts is the worst auto parts store that exists, buy a sensor I received one that was not the one for my car. When I went to the store to have it exchange for the right one the representative refused to make the change. I had to call customer service and it took me 1 hour for them to finally answer me, and the correct sensor was broken defective and the same story was repeated, wasted my time on the phone for over an hour to tell me they can not help me, I lost almost $200 to buy parts that are useless. Everything they sell are very poor quality, they do not work, they come out defective and it is always a problem when you wants to make a claim, or want to exchange or your money back. Worst auto parts ever. Don't waste your money.
Reviewed March 28, 2018
I placed an online order around 4pm for pickup at Store 8503, 2842 E STATE ST, SALEM, OH 44460... At around 7pm I arrived at the store to pick up my order, a counter person named ** ask what he could do for me, I told him I was there to pick up my online order and him my name... He went back and checked and came back up and said they didn't have anything for me... I told him I order it online about 3 hours ago and selected the Salem store for the pickup location, he said, "Oh, you order it online, me go check again," when he came back up he said, "I don't have anything for you."
I asked him to look it up and see if they actually had the parts there at the store, and he went back and brought them up to the counter, then he said, "Will there be anything else?" And proceeded to start ringing up an order, I said NO, and I don't want the plugs, because I'm not going to pay for them twice, I already paid for a set online and I used a 25% off discount when I checked out.
He snatched the plugs up off the counter and started to walk away while saying, "Then come back with your confirmation number." I replied, "Yeah," and, "So much for the 20 minute drive to get here," and called him an ** for being less than helpful and having an attitude with me. As I was leaving the store and almost out the door I heard ** say, "**." I quickly turned around and went back in and said, "What did you just say to me?" He replied, "I'm just repeating what you said." I asked, "Who's your manager?" He said, "I am." I said, "Whats your name?" He opened his jacket to reveal the name **.
I told him I would be contacting Corporate to let them know just how he treats his customers. He said, "Go right ahead. They can't do a thing. I can do whatever I want. I can even throw you out of my store if I want." I looked at him and said, "I very much doubt that." I then told him, "Expect to be fired because I pretty sure Corporate won't like to hear how you talk to and treat your customers."
Reviewed March 27, 2018
I went to 929 Main Street Advance Auto Parts store in Waltham to replace the car battery. ** from this store first helped me identify the correct part and replace the battery on my Honda Fit. He was very knowledgeable, professional and helpful. I am very happy with the service I got. First time experience is very positive! Thanks sincerely.
Reviewed March 21, 2018
Bad Store Customer Service, China Grove, NC - Called, communicated my need to employee for a Subaru Auto Transmission Mount. He put me on hold, never returned. Later, I talked to another employee, Matthew. I went to the store, my credit card in hand, asked for Matthew. Matthew was on the phone, he spoke me, finished his conversation with his customer, I had a 5 minute wait. Then, Matthew, spoke to me again, stating he had another call. After 15 minutes, standing there, I left, went elsewhere for my part.
Reviewed March 7, 2018
Today I had the great unpleasure of visiting my local Advance Auto Parts store in Bloomingdale, FL. I just had a jug of oil to recycle. As I entered there was only one customer in the store and two employees. No one says hello. I simply ask one guy that was with a customer where oil receptacle was. First he acted like he didn't hear me. I said, "Sir again..." and he says with a smartass attitude, "Let me stop everything I'm doing!" What?? Just point you can see I have an oil container in my hand. I was not making him go out of his way or stop helping a customer by any means... Just rude, crappy customer service. AAP bring back some standards with customer service as a priority. Will be use RockAuto from now on. Sick and tired of crappy service. Ps. Wish I knew his name to post it. Heavy set guy with tattoos and piercings all over his face. If anyone checks these.
Reviewed March 4, 2018
THIS STORE IS LOCATED ON 2502 E. State Road 60 (0.45 mi) Valrico, Florida 33594. Don't you ever buy nothing from this store, EVER, EVER! My husband bought a starter motor from this store, saying pretty much 1 year of guaranty... It arrive the same day. Was placed in our car and it last only ONE DAY, next day went for a refund and this lady call ** just denied IT, maybe it was not her decision to make, but the excuse was that it’s scratched... So before they said "is nothing we can't do", "you should test it before put inside the car" (hilarious stupidity excuse). Then they took the starter motor but still no refunds, so pretty much they try to steal from my husband, he ask for a refund or he will call the police and he even ask for the corporate number and this was denied! At last they realize he was not going to leave from the store so they give him his money back cause this motor had 1 year of guaranty Jesus Christ.
But it gets better... He was kicked out from the store and told never again come back!!! So to the manager in duty that pretty much was the one doing all this, you need to go back to clean the floors and learn a little more about freaking customer service! Denying a customer the corporate phone number is pretty much illegal my dear ignorant, so I will make sure to tell every single one that this store sucks...and you as well! Cause you treat really bad a handicapped man, you tried to steal from him and even told him that he can’t ever come back to your store! Believe me, no one wants to go back to your horrendous customer service and your stupidity authority over the store. EVERYONE PLEASE AVOID THIS PLACE!!!
Reviewed Feb. 23, 2018
Never buying a single item from Advanced Auto Parts. More like backward auto parts.
Reviewed Feb. 23, 2018
Tired to place an order online for hours. Found the Item I wanted, applied the coupon and tried to check out. Input my email and they want me to sign in. Try to sign in and it says invalid password. I know the password is correct because I use the same one for everything. So I go through all the steps to change the password (a big pain). Ok. New password is accepted. I'm in my account. I click shopping icon and my order is in my cart. I go to pay for my item and put my email address in. I need to sign in to my account in order to proceed with the order. So I type in my password and it says it's incorrect. Again I use this password for EVERYTHING and was Denied AGAIN. I spend time to check everything over.
I changed my password for the site AGAIN thinking just maybe I made an error. Went through it all again and nope. They know my email address but will not accept the password. I am so mad. Tried a few times and get locked out of my account. Contact online support and they disconnected me and now refuse to give me the option to contact them online. I try calling the phone number and I'm on the phone waiting for a half hour with no luck. All I want to do is place an order. I hang up. That elevator music drove me crazy for a half hour. I live in a small town. Our automotive options are very limited. And they just wasted about 3 hours of my time and raised my blood pressure up enough to, let's just say enough want an outlet of relief.