Advance Auto Parts Reviews

First trip out I dealt with a rude person at the front. He greeted me by continuing to play his game on his phone l, then he wasn’t knowledgeable about any parts so he turned to screen over to me and told me to pick. When he found out that they don’t carry the gap coins, he still proceeded to Walk to the back to get me the parts that weren’t pregapped. I had to call home back to the front to look up pregapped and he didn’t know the difference. So I ended up having to get the original ones and drive to wonderful Auto Zone go get the coin.

My daughter needed new windshield wipers for her vehicle. We stopped at Advance Auto Parts in Vincennes In on Hart street. 2 really nice guys Josh and Terry installed them for us. They were very knowledgable and one of the wipers WOULDN'T come off. They didn’t give up but spent 10 minutes getting that one wiper off. They were so kind and we really appreciated their help. I will go there next time. I stopped at a particular service center recently and they said they didn’t do that for customers. Thank you for having such great workers Josh and Terry.

On 11/03/19 I visited store# 06187 in Murfreesboro, Tn to purchased a portable heater my transaction # is ** Raymond ** (the racist) While in the store the initial sales person was very helpful, his name was Jacob. I paid 24.13 for the heater and went to my vehicle to install the heater. 10 minutes after installing the heater it quit working and also blew my fuse. I returned back to the store within 30 minutes of the purchase and explained what happened. At this time the person assisting was Ray. He was very rude from the beginning stating in some sort that I did not know how to install it and that it did work.

Valen was extremely helpful and generous. She went out of her way to assist me with a product that wasn't even sold by the company. She was very professional and got the job done well. Based on my experience, I will definitely recommend this location.

Freedom Dr Advance Auto. Suppose to open 9 am on Sunday 11/3. I left at 10:20 and still nobody there and doors are locked. Tried to call home office but of course no answer. Finally called the store at 10:30 and they answered but put me on hold. Finally hung up after 15 mins of waiting. Auto Zone makes more sense to me now. Goodbye Advance.

If you want a good battery don’t buy from these guys. $200 battery failed load test after 2 days on charger. They refuse to honor their 3year warranty. Battery is less than a year old. It sucks because I had bought 2 of them.

I ordered a new starter for my Volvo. I requested and paid for overnight delivery. After 5 days of no show I was told, only by my calling them, it would be another three weeks before the item was shipped. They took the full payment upfront. When I called them they said they can only refund the overnight shipping cost but can TRY to cancel the order. Customer Service is non-apologetic in demeanor as well. They are well versed in this scenario obviously. This is a total bait/switch experience.

If you like to drink and drive plus have you kid's in the company car this would be the place to work. Store # 7521 does not mind. I called corporate and Cody ** about the situation and e-mailed proof but the store manager Kathy ** evidently is okay with this so Timothy ** gets to keep his job but they better hope nothing happens to my kid's.

Placed an order online and cancel it. Two weeks later my card was charged again for this order. I have called every day but the refund is not applied yet. Watch for this company, if you don't check your bank statement the charges will keep coming.

My car died while at the car wash. I went to Advance Auto and was helped by the friendly staff. Raven ** was very helpful! We had to deal with the Florida hot weather, as my car was not parked in their parking lot but the one next door. Through it all Raven was relentless! We are so appreciative for her efforts in helping us getting our car back on the road and running the diagnostic tool identifying the root of the problem. I would definitely recommend others to take advantage of the Customer Support Team, they are a friendly down to earth group of people!

The company gave me a full refund.

I recently placed an order on their website for parts and in store pickup. I received a confirmation number along with a statement, stating my parts would be ready for pickup in 30min. I arrived at the store 45min later and the manager stated he hadn't received the order and that it could take up to 4hrs. I called 1-800-advance and was told it could take up to 2hrs. They're not delivering on what is clearly stated on their website. I was told by the employee at customer service that this information is stated in their help desk, what consumer is going to know this especially when the confirmation page states 30min....smh.

In the last 3 months I have been to the Monroe CT Advanced Auto Store 3 times to buy conventional 5w/30 motor oil in quarts. Each time they told me they were out of it. How could a auto store be out of 5w/30 oil in quarts be out of it not once but 3 times. When I complained they said they only have what they are sent. From here on end I guess I'll just go to Wal-mart. Leon **.

We went to the local Advance Auto Parts to replace our car OEM battery which was 6 yrs old. The clerk suggested the Autocraft 121R1 battery, and installed in our car in Nov. 2016. After parking our car in a hotel indoor garage in NJ for 8 days, the car failed to start as that Autocraft battery was DEAD. Fortunately, the hotel we stayed had a battery charger to charge it up so that we could start our car and drove to a closest Auto Zone store to buy a replacement battery. This Advance Auto Parts Autocraft has a life less than 1/2 of our OEM battery which lasted 6 yrs. So, we paid $130 to get a junk. We have own cars for many decades, and this is the first time we run into a car battery that lasts less than 3 yrs, and it is from Advance Auto Parts. NO MORE Advance Auto Parts for our future business.

I have a commercial account with Advance and purchased an alternator from the Columbia Md store. Took it to a shop that's been in business over 40 years. The shop installed the part and I was told it was bad. I went to the shop where they showed me the battery light still on and on their computer proof the alternator was not charging. I took the part back where they put it on some outdated looking machine where it said "GOOD". There were no meters or printout to prove this outcome and the part was not in a car. I even had the shops invoice. No more dealings with Advance.

This company sold me a product, and I came back in 15 minutes and they refused to refund me the money, and it was the same sales associate. Their prices are high, I will never ever shop at this store in McKinney, Texas.

I took a starter with a Bad solenoid and if you know about solenoids they work at will! They tested worked that minute. They didn't give me credit or another starter.. Don't buy from this guys! Is not a serious store..my store was in Laredo TX and the store manager's name was Carlos.. on Zapata hwy. Crappy store! Hope He gets Fired!

I purchased 6 NGK Laser Platinum spark plugs at the Holcomb Bridge store (6904) in Norcross GA, 2 weeks ago. A trusted mechanic installed the spark plugs in my vehicle, and they were defective. He showed me the numerous cylinder misfire codes. He boxed up the plugs I brought, and ordered the exact same plugs from his supplier. Once installed, they ended up working just fine. I took the defective plugs back to the Norcross store, and was told by an extremely rude store manager that they do not accept parts once they have been installed. How should anyone know OEM spark plugs are going to be defective and throw engine codes before installing them?

I visited two different stores on this Tuesday morning. I needed a battery for my Volkswagen Jetta, and they told me they could not install it for me. So already late for work I had to make other stops to check for a battery, thank god for the advance in Opelika, Alabama, the employee there sold me a battery, and installed it for me. He couldn't believe they actually told me that. Advance on South College Street in Auburn, Al, I will never take my business to this store. Opelika, Al store #9130, thumbs up to this employee for the all the help. He was so nice and definitely deserves recognition for being so helpful. Thank you L.L.

I began yesterday to try to buy an item in Advance Auto Parts. This item is not available in stores but it is online. I gave all my information, address, checked "Ship to Home", every thing, when I try to click on checkout button, it does not work because of some PROM AND SPEED PERKS CODE. I do not want to save money, I want my item. That's it. Why cannot I buy it?

Advance Auto Parts ordered front ceramic brakes, paid $53.00, got semi metallic brakes that list for $19.00. After calling it to attention of associate at Advance Auto Parts, they would not give me what I paid for!!

On hold for way too long trying to get a discount properly coded. Please, don't do online if you can't back it up with timely customer service. They say "your call is really important to us"...if that's the case, properly staff your call center!

They will replace them only once under lifetime warranty. Driveworks Upper control arms from Advance wear out in about a year. Had to replace them twice already and passenger side has worn out again. What good is lifetime warranty. Complete junk.

I am highly disappointed going into this store. They don't keep it well stocked out on the floor. Dirty at times! Staff is not that knowledgeable about parts. Seems they rely on the computer too much. I DON'T UNDERSTAND what the deal is with the lady behind the counter. She is never happy. She is short... has body odor off of her. She acts like she is the manager!! However I know that Rob is but he sure doesn't act like it!! She is rude to him. Tells him what to do. Poor management and no teamwork at this store. They act as if it's a job. Nothing else. I only go in if I truly have to or I am willing to go the extra mile to another competitive store!! I truly believe that someone from corporate needs to make a surprise visit undercover to this location or they will continue to lose business. I have told people to try their best to avoid this location. Go to their other locations.

I had to write about my recent experience with Advance Auto Parts In Palm Coast Florida. It was late in the day & very very hot outside. I called the store asking if they could help with my daughter's Nissan A/C unit was blowing air hotter than the 96 degrees outside & she had a long trip back to college that evening. I spoke to Ken at the front counter & he said bring the car there. Even though it was later in the day, there was no hesitation in offering to help. He immediately began to diagnose the problem & I knew for sure he had automotive skills just by watching his process. It is rare to find store employees that jump at the chance to help when they are already almost at closing time. No hesitation at all. Bravo to you Ken for showing your heart in this matter.

Drove from North Carolina to Olean, New York to work on my dad's 2005 Dodge Ram. The truck needed brakes, calipers, rotors and shocks. While I was going back to turn in the calipers for the core I noticed that one of the new calipers were leaking at the bleed valve. Frustrated I checked the bleeder and it was leaked through the center so we determined it was a faulty part. The truck was unsafe to drive and they couldn’t get another part until the next day.

I came in hearing my alternator was going bad, so I replaced it, then it became my battery, but when I came in and was curious about my alternator being tested on the machine vs on my car, the machine inside their store read that it was perfect and passed consecutively their test in there. Now that I got both the battery and alternator put on, now I’m hearing it’s my battery being overly charged or something. The mechanic tells me my battery's perfectly fine. So I’m not sure about the lies and the bull from this company anymore.

This has been the worst experience ever!!! My battery had to be charged to get here. I thought they could put a battery in with no problem. No, they said it had to be put in at the dealership. They tried to jump me off, but failed. I’m waiting for my husband to drive 55 miles to jump me off because they are too stupid. I can’t roll my window up because I have no power. I asked the guy inside if he could just check on my car while I went next door to get in the air conditioning. He said, “No”. Never, ever, will I go to any Advanced Auto Parts store. I will walk before I grace their presence again. Oh and did I mention there were at least 5 employees that I saw and one customer besides me.

This time, the 5th and final time I will ever go there again, I purchased a cheap oil filter, supposedly the exact same one at the exact same price, but what do you know, it was over double what I paid about two months ago so I called to ask why and just wound up going back for total refund. Apparently the one I got last time was not what I ordered, the only difference was quality and the color. It took three cashiers to finally be able to explain the difference and were real stuck up about it.

My battery failed unexpectedly the morning of a family trip to NYC, so I took my vehicle over to Advanced Auto to have a new battery installed. When I arrived the two parts counter employees started bickering over who was going to install the battery and who would watch the counter. Once that was decided, the employee installing it could not find the proper socket to remove the battery bolts (The store is full of tools) so he decided to use a regular wrench.

Firstly when I entered the store, no greeting. However, others that entered behind me were. As I was in mid sentence of stating what I wanted to purchase (radiator cap), phone rang, rep picked it up, for 5 minutes answering questions for customer, before my walking out. I thought, "Seriously, I am a customer in front of you, they are a prospective customer." I have always been a fan of AutoZone where my loyalty will continue. Teach and Train Advance Auto. It's all about how ones are treated, for there is much competition.

I’ve been having some concerns with my 2013 6.2L V8 motor. I frequently shop between AutoZone and Advance Auto Parts and I’ve always believed Advance Auto Parts to be a step ahead- but never had any reasoning to justify it until now. I went into the Newark NY store this evening and met a gentleman by the name of Kyle who I spoke to on the phone about some spark plugs and head gasket information. I insisted that my motor was a 6.2L V8 because that was how it was sold to me at the dealer- and the sticker under the hood confirmed that as well as the dealer info.

I found online they had Valvoline Full Synthetic Motorcycle Oil for sale online at their website which shows the price is $10.49 but currently on sale for $7.86 qt, I went into their store and the salesperson says he cannot give me that price as it's their online price so he marks it down to $9.50 qt for me. After I get home I look online and find Advance's price match guarantee which clearly states they will honor competitor and even their own website pricing in the store if you choose to go into the store and show the price to the team member.

As a female customer, I was ignored. I stood at the front desk/check out counter through 3 men entering the store. I asked for help. The employee said he was busy. Finally, he entered my name into the system, as my family had ordered parts. He told me that I was confused - at the wrong store - got it wrong and didn't place my order there. However, he had entered my name incorrectly. As he walked away, he told the manager that "I was crazy and didn't know what I was talking about." The manager entered my phone number and easily found the parts we ordered. No apology, as the manager didn't know that I heard the conversation. The first employee should not be working with people. It was really bad. I will not be returning to Advance Auto Parts.

I bought an item from Advance Auto Parts, and went to went to the store after an hour to return or exchange with the original receipt, but the customer person failed to take it back & he behaved very rudely.

Ordered a AC compressor. Paid to have it installed. The compressor was bad. I called Advance and I was told to come back to the store and they would give me another one. When I got to the store they told me that I had to pay $300.00 until I could bring the bad compressor back. I am disabled on a fixed income and I don't have that kind of money. I also have got to pay to have it replaced again since it wasn't the mechanic's fault. They should pay to have the work redone. Now I have got to wait until I can come up with the money.

I recently stopped at location 6153 in New Port Richey Florida on Hwy. 54! My car needed oil cause it was clacking and empty! I went in with 7 dollars and needed one bottle of oil to get home at 4.99! This day of Feb. 21st, 2019 the guys there ** and ** seriously helped me greatly! I appreciate their care and concern and the help they provided! Thanks Advance and thanks ** and **!! You guys were awesome.

My co-worker and her boyfriend had a confrontation with the manager of the Texarkana Arkansas location that was all recorded on video. The manager on duty "Gary" verbally threatened and physically assaulted customer Clay **. If this is how you guys train your managers to handle conflict in your business I don't expect you to be open much longer... Clay does business with his commercial account with you guys often but I can assure he will no longer do business with your company. As well as me and my household will also be taking our business elsewhere. You need to re-evaluate your store employees and the policy procedures.

I purchased a Optima battery online from Advance Auto that was verified not to hold charge. Found out after going to the location 2400 W Pecan Street, Pflugerville Texas where I had my order picked up that they could find no record of my purchase. I went home, found my printed receipt and returned to store at 4 PM only to be told by the manager Advance policy was to put on a charger overnight. The Manager had very poor communication skills and hardly spoke English. Why can't each store communicate on purchases made at different locations. I was told each store has it own database that is not shared nationwide with other Advance Auto Part locations. Good luck on getting warranty filled.

I purchased a set of In-Channel Vent Visors for my 2014 Chevy Suburban and I received this part for a Toyota Tacoma. I called 877-238-2623 and they referred me to the local Advance auto store to exchange this order. The local store 8968 has the correct part but cannot accept it as an exchange due to a price difference, then referred back to the 877-238-2623 number and they referred me back to the store. Now I'm being inconvenienced over a situation where the online fulfillment center made an error. This has become a huge runaround and a disconnect at Advance Auto. I am saddened that this simple online purchase has become a nightmare. Please consider Quality Assurance prior to your shipments. Why can't online ship me the correct part I paid for and I'll return the incorrect part to store 8968??

3 year free replacement Gold car battery - I bought this battery for my wife's Volvo so I wouldn't have to worry about it (I buy used batteries for my personal use). It went completely dead when the weather went to 0 the other day. Charged it with charger and started it, drove to store to have checked out. Person ran it on machine and said there was nothing wrong with the car's charging system. He told me to go home and charge battery on charger and come back tomorrow. They put machine on battery and the person said, "It still reads needs charged, so you must need a new battery." Went in store and manager said, "No new battery. Tough luck." It should not of went dead. Period!

The battery on my Focus failed to start the engine after a night with record low temperatures of -22 degrees in Chicagoland. The guy from State Farm roadside service came & jumped the car & got it started & he thought the battery was the wrong type - it was too small for the tray. So, I went battery shopping. First at Wal-Mart on Randal Road where they offered a replacement 96 type for 90 dollars. For a comparison I went over to an Advance Auto Parts store nearby. They had only one such battery - a 96 category - for 190 dollars with a 3 year warranty. Gave my a spiel about how Wal-mart's batteries are no good, you get what you pay for, etc., etc. I was foolish enough to buy from them. They mentioned that Farm & Fleet had good batteries, so I drove 20 miles to F & F in Montgomery where the clerk found two batteries that would fit - the 40 & 96 categories.

I have been an Advance Auto Parts customer for a long time, and for the most parts, I have had a very good and positive experience with my local store (Store No.07274, in Wayne, NJ 07470). On December 3, 2018, I bought 4 Diff Mount Bushing (PC11340638) for a Cadillac CTS. I was not able to use the parts because the issues with the car turns out not to be the Diff Mount Bushing (my bad completely). Today, I went to the store to return the unopened, new, untouched parts and I was informed by the manager that it was over 45 days already and that a return was not possible.

Bought Advance Auto Parts gold battery with 3 year warranty. The battery went dead 3 times in two months after 2 years of use, went back to store two times. Both times I was treated like I had an IQ of 0 since I am female, needless to say they would not honor warranty. Purchased in Etters PA manager MATT was rude, tries to intimidate the customers so they leave without getting the service promised. Bad vibe in the store. Lots of contention. MATT does not know the meaning of customer service, THE CUSTOMERS ARE THE REASON HE HAS A JOB!

I'm going to store Joel Blvd in 33972 Florida. The employee tell me, "You no have warranty." The system said nothing. My recommendation is make hard copy original receipt. Is suck. My listing parts with lifetime warranty alternator front and rear Shock absorbers few tools battery water pump.

I'm a long time customer but today I was very disappointed with my online purchase attempt. I was issued a Merchandise Credit Card from my store here in Cocoa Florida last month for some parts returns. I went to make a battery purchase online to take advantage of a 25% discount and my $5 Speed Perks and found that the card is "USELESS"! You are "STUCK" with only being able to use this card in the store paying "Full Price"! Plus another thing I found out about this card is there is no way to check the balance! There is zero info on the back of the card on how to check it! Come on Advance Auto Parts! Let's move up to the world of Online Commerce and fix these problems ASAP! Until then everyone "BEWARE"!

Numerous times have I tried to conduct business with Advance Auto Parts to no avail. Left on the phone numerous times, disconnected. As visiting Advance a few times to make purchases, I found those working there had limited knowledge and did not honor warranty claims. In contacting management several times, they agreed with me and stated, "They should have taken the product back".

I live in Rockford, MI and every time I go into this store Advance Auto Parts Store 6355 2800 10 MILE ROAD NE ROCKFORD, MI 49341. They always take GREAT care of me. One employee I look for is **. He always knows his stuff. He is honest when he talks to me and gives me options. Today I needed a new battery for my 2014 Honda so I had my wife follow me to the store. We had our 5 kids in the car and since it was going to be a few minutes I paid for the battery, gave him my keys and went to breakfast with my kids. When we got back battery was in the van and the keys were at the counter. I just want to thank him for going above and beyond.

I went to buy a car seat cover there and it was placed on a wrong price bracket. So I went to pay they told me, "Oh that’s not the price for it because customers put the items in the wrong place all the time." I understand that but nothing on the shelf was in order. This ** man named James with hair told me I’m supposed to match the SKU number to verify. I don’t believe I have to do all that just to buy from a multi dollar company. Why do they have those workers for? He then told me they don’t have to go around to put the products in the right place. So if anyone attempting to go there to buy I advice you to not to! This is the worst store ever. Customer is trash and definitely don’t believe customers are first!

I bought wiper blades in the store. They weren't in stock. Had to order them. They charged me for 12.00 for shipping. I canceled the order a couple days later. They returned my purchase amount, but not the shipping charges. They said the computer can't cancel them. But if I did it online myself I could get the shipping charges back. On the website it's free shipping on $35.00. I spent more than that. They just made $12.00 dollars. That's absurd.

I have shopped at various Advance Auto Parts stores. If you don't know which store you purchased the item from you can't get it warranted because they don't keep track of your purchases company wide but only by store. It's a hassle. I'm not shopping there any longer because of the way they keep or I should say lack of keeping track of my purchases. What a screwed up method they have.

They forget your receipt then argue and tell you that you lost it. They hang up on you and you get screwed out of your money or warranty. Nothing is their fault because they don't make mistakes. Go to Napa.

I had my mechanic replace my AC compressor on my 2002 Escalade about four months ago. He got a new one from Advance. Not a rebuilt. It made so much noise that was taken off and replaced under warranty. He replaced that AC compressor four months ago but it started making noise too and stopped working. My original ac compressor was AC Delco and lasted 17 years. They offered another one under warranty again but no thanks. The mechanic has to be paid for his labor and the one they sell is not better than a rebuilt one. I ordered a new AC Delco Compressor from O'Reilly. The one from Advance is an expensive boat anchor. In addition, my daughter had the same mechanic replace the starter on her Silverado. Advance delivers to him so he put on their starter. Well it drags so going to replace it again. I told this mechanic not to buy my parts from them again. Cost is too much as to repair again.

I've been a long-time customer of Advance Auto but wow their prices have gotten to be outrageous. One part I literally found online brand new same model brand and part for 1/3 of what Advance is charging. Their coupons suck and the customer service has gone down the tubes. I went in to buy a 50 dollar module for a fuel pump and they said they could not return the part once it leaves the store. I had purchased a fuel pump from them about 3 days prior and they suggested using my one time replacement on it. No?

Spent a good two hour researching what part I needed and the best place to buy it. AAP was the winner... I needed this part asap to fix the car... The day before the part was suppose to arrive they inform me "We don't have your part in stock." I'll never waste my time with AAP again.

I bought a “guaranteed to fit” headlight replacement for my 2006 Town and Country. Except the headlight harness was wrong. The bolts to connect it not long enough. What should have taken 10 minutes took half a day chasing down parts to make my “guaranteed to fit” replacement actually fit. Oh. Bonus. The online stock for the additional parts I needed were out of date, meaning that they said they were in stock, but actually they weren’t. Four stores later I finally had all the parts needed to fulfill their guarantee. Sorry you’ve had a bad experience - can I offer you a discount next time? This entire business is the worst I have experienced in 60 years. Hope they fail miserably and go out of business.

Delray Beach FL store 9194. Purchased AutoCraft Gold Battery in 2016 and need a jump 4x since purchasing. I’ll go by for a battery check and it reads good. Had the car at the dealership for maintenance 09/2018 provided them the battery not good report from the dealer and they connected their battery checker which read good so it excused them from doing anything. Saturday 11/3 needed a jump again so went directly to the store. Josh came out, it read good, so I told him the battery checker is garbage and I wouldn’t be going back to this store. He raised his voice and starting screaming. It could be other things but didn’t check them.

The following occurred on 28 October at about 10:00am. The clerk had just finishing telling the customer before me that He could not return any products purchased without providing a phone number for the warranty. I tried to purchase some parts and informed the clerk that I would not give him my number either, and that the receipt was my warranty. He then told me that he had the right to refused me service. I had no choice but to leave and buy parts at AutoZone parts store. I am disappointed and probably never purchase from them again.

After leaving O'Reilly Auto and not getting the help I needed I went to Advance Auto in Westminster Co 80021. In 5 minutes Frank ** helped me and now I know what part I need to buy. It really made my day and I want to make sure that he is recognized for the good customer service he gave me. After spending lots of money at O'Reilly I now will be paying my parts from you guys because of Frank and also the lady that first helped me. She also took the time to figure out what I might need. I just didn't get her name. Please make sure Frank's boss gets this message.

Store 09173 understaffed. 6 checkout stations, 10 people in line, one person at checkout for a good 15 minutes. As it turned out, a second employee was installing a battery outside, finally came in & started yelling at customers to “Next in line come down here”. Why so understaffed at a high volume store? Advance really needs to do better.

Advance Auto Parts in Chattanooga TN on Hwy 58 has the worst customer service I think I've ever experienced. My husband and I went in to replace an alternator, on 9/24/2018, for the 3rd time within one year. The last time we went to have it replaced, we were informed that we were still under warranty. However the next day, when he went to return the faulty part they couldn't find him in the system. We had to call customer service to get a refund, because the in store rep insisted he couldn't find the warranty and we had to pay for a new one.

This Is the store in Shenandoah, Pennsylvania Advance Auto Parts Store, 5461. Every time I call there they never pick up the phone. Could be day or night. And if you're on hold for too long it automatically hangs up.

I brought 4 deep cycle marine batteries into advance auto parts, 2 that I purchased from advanced 30 days ago and 2 that were older not purchased from Advance (all hooked up to my boat and charge and discharge at the same rate). 30 days ago I wanted to replace all four and Advance check the batteries and said only 2 need replacing which I mistakenly did.

Today I purchased headlights and was provided the product by the store employee based on the make and model information I had provided. When I got home to install the lights I could see that they were not the right type needed. When I returned to the store two hours later I was told that I was unable to exchange the lights for the correct ones needed even though they were the ones provided by their employees because I had opened the package. Instead I was offered 20% off of the purchase of the correct headlights! I asked to speak to a manager and was told he would be in by Tuesday of next week. I asked for a number to contact to complain and was told he could only give me the store number which I already had. This is insane and there is something wrong when a product is provided incorrectly by an employee and then you can’t even get the correct item unless you pay for that replacement.

Purchased a radiator that was defective. Took it back same day for refund. They refused to refund my money. Gave me another one but I couldn't use it because it cost too much for mechanic to do the same job again. Car was junked same day. They wouldnt even give me store credit so I have a $118.00 radiator still in the box. I feel like Advance Auto Parts store# 9565 took my money. Called corporate office and they said it was up to the manager and he refused. I'm on SSI and dont have money to give away to them. Talk about guaranteed for life.

First of all if you want to buy don't buy from their online, I wondered why they offered 25% off and pickup in the store, now I think I know why, I bought an alternator believing in the lifetime warranty, I'm a mobile mechanic, I convinced my customer that it's got lifetime warranty and 25% off at advanced auto parts, we bought around July 19th and on August 21st the customer called and told me his battery light came, when I jump started I heard the alternator whining and not charging the battery, I'm like we'll it's got lifetime warranty removed it and to went to the store.

I order a right side mirror for my 2013 Nissan Pathfinder about 3 months ago and when I received it the mirror was shattered into multiple pieces. I reached out to customer care and I was transferred so many times it wasn’t funny. I had to explain my situation to everyone I’ve been transferred to and still couldn’t get the help I needed. A day or two later I tried again and spoke with a Mercedes **. I was promised a reship and here we are in July for something I had purchased in April. We are military and we’re in the process of moving and I really needed it to travel and I was, still us and will always be disappointed. They basically stole my money without any good reason. A place I will never shop from again and if I can encourage everyone else to stay away it’s only for your own good.

Had the Advance Auto in Columbia test my battery and alternator... Battery machine said it had a bad cell. Purchased a new battery and the same problems are happening. Advance won't return the battery! Bad customer service. Always doubt your test results from them.

I have recently been experiencing electrical issues with my Ford Edge. The crew at my local Advance has helped me every step of the way! They have never been anything but patient, helpful, and kind! Other auto parts stores in the area cannot even begin to compare to the service and quality I receive at Advance Auto Parts EVERY single time. A special thank you to Geno, Nick, Steve, and William for the above and beyond service provided in helping me diagnose and repair my vehicle! Keep up the excellent work!

I bought an alternator for my Chevy truck with a Lifetime Warranty from Advance Auto. The diode went out on it, and it was draining my battery. I had my mechanic take it out, I brought it to the Advance Auto Parts store to get a new one, and he could not find the info on the computer. He said the warranty was actually a "Limited Lifetime" warranty, and not really a lifetime warranty at all. I originally spent over $95 for it just so I could have the Lifetime Warranty. It would have been much cheaper for him to simply give me a new one, because now I will never set foot in another Advance Auto Parts store! I went down to the O'Reilly's store down the street, paid $115 for a real Lifetime Warranty alternator. Don't ever shop at Advance, any of you.

My wife bought a thermostat for my Daughter's car. Sales person said she needed the better one for $11.39 and sold her the better anti freeze also. The next day I wanted to return it as it did not come with the gasket. The gasket is sold separately for another $6.00. So just about $19.00 for a thermostat and gasket. Another parts store Sells both, OEM replacement for $8.00! The problem is the new sales person never entered it right in the register. There is record of my wife buying it. She even gave my phone number also. Somehow got a rebate receipt for the antifreeze but not actual receipt for the whole transaction. This is the last time I will buy anything there again. They just built an O'Reillys closer to me. Guess where I will be going now. All they had to see was that I buy a lot for stuff at that store. Was not returning something major, Just A thermostat! Guess they would not do an override on the register.

I purchased some cleaning items and one hour later I went to return some of the items with a receipt and was told no one hour with receipt? And a very rude manager. Very bad experience. Will never recommend or shop here again.

I ordered a bunch of high quality LED flashlights online and received them today. I opened the box and was instantly overwhelmed. First off they reused some box out of the trash. They tossed the flashlights into the box and then placed the paper protection on top of it all and all of it very loosely packaged, so yeah... a lot of damage. I called their so called Customer Service and of course they will give a refund but you have to take the time to send it back and then wait. I chose Advanced over AMAZON and EBAY. BIG MISTAKE.

Went to the St. Cloud, Minnesota location and ordered/purchased two front lower control arms (Moog) & two sway bar links (Moog) for my 2012 Ford Focus SE on June 8, 2018. Young guy helping me said that he'd have to order everything in and that it would take about a week to get the parts. No problem, I was okay with it and even paid upfront $437.13 to ensure proper service. Told him to just give me a call when everything was received and ready for pick up.

I purchased a starter for $177.99 and $12 for the core. I returned to the store with the core and was told I couldn't get a refund since my wife purchased the starter on her debit card. They took cash immediately out of her bank account. My wife is out of state with a sick family member. I emailed the corporate office, no response. I called and waited on hold 20 minutes, nothing. I tried live chat. 24 minute wait. I sent a second email and let Advance Auto know I am out of options and will file a complaint with the Better Business Bureau. All this over $12 that is rightfully my money. This is a small amount but multiply $12 by the number of customers they steal from and it adds up. I run a small farm service business and constantly need parts, so this tells me that they don't need my business. I would think my issue would have been resolved easily but have gotten nowhere. I am open to suggestions if anyone has one.

I purchased an item and discovered the item wasn't needed and proceeded with a return and requested a cash refund since I had used a debit card and PIN. Refund policy summary CLEARLY states that should you request the cash back in this situation. They are happy to do it. ** at store #4610 Patton Ave. ASHEVILLE, NC, violated that policy when she refused to do so. Not to mention how incredibly rude she was about it. Who do people think they are???

I had ordered parts needed for my vehicle online & paid with confirmation code. I arrived at same name store closer to my home 10min. away from each other with my paper copy with confirmation code. They called the store at 2727 US Hwy. 92 Lakeland, Fl to see if they can transfer the order to the one closer to my home speaking to the manager & he bluntly said no. I thought that they were supposed to be professional and courteous to the customer. I guess that isn’t so for certain stores.

I purchased a car battery for my occasionally used car a few years ago. When I got it, there was battery acid all over the place, and the sales guy had to clean it up. Obviously, the battery had been tipped over for some time. But the sales person said "not to worry." We tested it and it looked OK. After that, it only took a few years for the battery to start to fail. Even though it's a "sealed" lead-acid battery, I decided to open it, and to my surprise, there is very little electrolyte left, about half. So, it was tipped over. I should add more sulfuric acid because water alone probably will not work. Bad. The "pro-rated" warranty is sort of useless. No more Advance Auto for me.

I went to Advance Auto in Greer to buy a part for my car and they sold me the part and I used my bank card. Went back to my car to install it and yes it’s was the wrong part. 15mins later back at the store and now they don’t have the right part and cannot order one. So I wanted my money back so that I could go to AutoZone to buy it and they had it in stock but no they didn’t give me my money back. They give me a In store credit and now what the Hell I suppose to do with it. Now no money to go to AutoZone to buy it and now I am really???? I think they just took my money????

Went to buy spark plugs and all they had was most expensive ones in stock, we said, "No thanks. Saw them cheaper." We were told there is a rebate so it come to less than if they had cheaper ones in stock. They denied our rebate with no reason.

Advance Auto Parts is the worst auto parts store that exists, buy a sensor I received one that was not the one for my car. When I went to the store to have it exchange for the right one the representative refused to make the change. I had to call customer service and it took me 1 hour for them to finally answer me, and the correct sensor was broken defective and the same story was repeated, wasted my time on the phone for over an hour to tell me they can not help me, I lost almost $200 to buy parts that are useless. Everything they sell are very poor quality, they do not work, they come out defective and it is always a problem when you wants to make a claim, or want to exchange or your money back. Worst auto parts ever. Don't waste your money.

I placed an online order around 4pm for pickup at Store 8503, 2842 E STATE ST, SALEM, OH 44460... At around 7pm I arrived at the store to pick up my order, a counter person named ** ask what he could do for me, I told him I was there to pick up my online order and him my name... He went back and checked and came back up and said they didn't have anything for me... I told him I order it online about 3 hours ago and selected the Salem store for the pickup location, he said, "Oh, you order it online, me go check again," when he came back up he said, "I don't have anything for you."

I went to 929 Main Street Advance Auto Parts store in Waltham to replace the car battery. ** from this store first helped me identify the correct part and replace the battery on my Honda Fit. He was very knowledgeable, professional and helpful. I am very happy with the service I got. First time experience is very positive! Thanks sincerely.

Bad Store Customer Service, China Grove, NC - Called, communicated my need to employee for a Subaru Auto Transmission Mount. He put me on hold, never returned. Later, I talked to another employee, Matthew. I went to the store, my credit card in hand, asked for Matthew. Matthew was on the phone, he spoke me, finished his conversation with his customer, I had a 5 minute wait. Then, Matthew, spoke to me again, stating he had another call. After 15 minutes, standing there, I left, went elsewhere for my part.

Today I had the great unpleasure of visiting my local Advance Auto Parts store in Bloomingdale, FL. I just had a jug of oil to recycle. As I entered there was only one customer in the store and two employees. No one says hello. I simply ask one guy that was with a customer where oil receptacle was. First he acted like he didn't hear me. I said, "Sir again..." and he says with a smartass attitude, "Let me stop everything I'm doing!" What?? Just point you can see I have an oil container in my hand. I was not making him go out of his way or stop helping a customer by any means... Just rude, crappy customer service. AAP bring back some standards with customer service as a priority. Will be use RockAuto from now on. Sick and tired of crappy service. Ps. Wish I knew his name to post it. Heavy set guy with tattoos and piercings all over his face. If anyone checks these.

THIS STORE IS LOCATED ON 2502 E. State Road 60 (0.45 mi) Valrico, Florida 33594. Don't you ever buy nothing from this store, EVER, EVER! My husband bought a starter motor from this store, saying pretty much 1 year of guaranty... It arrive the same day. Was placed in our car and it last only ONE DAY, next day went for a refund and this lady call ** just denied IT, maybe it was not her decision to make, but the excuse was that it’s scratched... So before they said "is nothing we can't do", "you should test it before put inside the car" (hilarious stupidity excuse). Then they took the starter motor but still no refunds, so pretty much they try to steal from my husband, he ask for a refund or he will call the police and he even ask for the corporate number and this was denied! At last they realize he was not going to leave from the store so they give him his money back cause this motor had 1 year of guaranty Jesus Christ.

Never buying a single item from Advanced Auto Parts. More like backward auto parts.

Tired to place an order online for hours. Found the Item I wanted, applied the coupon and tried to check out. Input my email and they want me to sign in. Try to sign in and it says invalid password. I know the password is correct because I use the same one for everything. So I go through all the steps to change the password (a big pain). Ok. New password is accepted. I'm in my account. I click shopping icon and my order is in my cart. I go to pay for my item and put my email address in. I need to sign in to my account in order to proceed with the order. So I type in my password and it says it's incorrect. Again I use this password for EVERYTHING and was Denied AGAIN. I spend time to check everything over.

My order was for a Bosch cabin air filter #W 3859WS, I was charged $30.76, Rock Auto & others have the same exact Brand specific & part number product for $16.06 half price. My bad as I didn't do my homework first, just be aware Advance has extremely high prices!

I purchased a "gold" battery with 3 year replacement. I use store #2101 in Williamsburg Va. After about a year, the battery died after about a week of not using my truck. The Advance clerk tested the battery with their machine and told me the battery was OK. It was charged and lasted about a month. Then it went dead again. Now I want a replacement. Well, I'm told it has to be charged overnight and tested again. I ask what they think I can do without my truck for a day? Obviously they don't care.

If you take your vehicle into a shop and the shop orders your part and it has a warranty the warranty is not yours. It belongs to the owner of the shop. You will be asked for a receipt which you will not have as the shop has it. They will tell you that it is the shop's job to get your money back but before they will you will have to take the part back to the shop and hope they can get it done and you don't have to go back. If you need parts in the Los Lunas N.M. area DO NOT USE THE CARQUEST STORE. They are rude, will not help you when you need it and as unfriendly if you want anything like warranties as they are an Independent Store. So they don't have to work with Advanced Auto Parts and will not. But it will only be a little time before they close as their customer base is growing smaller and smaller. Remember you buy your own parts if you have a warranty.

I ordered a part (reservoir) and was told by Liz the representative it would be here in 4 days. When I called on the 4th day and talk with the manager they said they didn't even have a routing number to check it with UPS and it was going to be almost another week before it would be here because of the weather. I had to call just to find this out. I was very disappointed and let down. I needed a part desperately. My car is overheating and I'm going to end up cracking the heads if I keep driving it yet I am a single parent and must go to work and take my child to school. Have they told me this earlier I could have had another part from another place but I did not find anything out until the day it was due and I already paid for it. They were not apologetic nor professional. They acted like they could care less.

Purchased two batteries online with promotional rate discount codes for store pickup at my local store. No issues with the pickup other than the fact that they never have anything ready and look at you like you're retarded when you tell them you are there to pick up an online order. Installed the batteries the next day, and brought the cores back that afternoon. The girl behind the counter, who appeared to be the only one running the store, kept insisting that I already received my core refund and that it was applied as a discount promotion. After arguing that point that I had not returned the cores, and the receipt clearly stated I was being charged for a core until return, she proceeded to do some stuff on her computer which she clearly had no idea how to operate because she wound up refunding one of the entire orders.

Purchased a gold 700cca auto battery (Autocraft Gold Battery) 2 months ago. Suddenly the battery would not start my car. I had it jumped started and took it to a reputable auto repair shop. Everything electrical checked out on my car. The garage charged my battery on a 30 amp charger for over an hour and was only able to obtain a 539cca. I took the battery to the Advance Auto store and after putting it on their tester they proclaimed the battery in working order. They advised charging it in the store for 35 mins. After the charge, it went up to 560cca.

I have bought all my battery at Walmart or other retailers and never had any issues with returning/replacing my car battery (defective/ have issues). My first time buying a battery from Advance Auto Zone was a nightmare. I bought an Optima Yellowtop for about 250 and it didn't work after a year of purchased. I had a three year free replacement warranty on it. I took it in to replace it, expecting to just walk out with a new battery due to the free replacement warranty.

Wouldn't honor warranty on Autolite Spark Plug Wires. Couldn't find my info in system. Never asked for info when purchased. Personally have purchased over 6 sets of these wires from Advance since the early 90's not once was I asked for info for purchasing wires. No longer carried at my nearest Advance. One of many reasons I haven't shopped there in years.

They advertise 25% off on Black Friday then when I get there they say that you have to fit in the small bag and it's got to be three items. Read the fine print. And the sales staff was the rudest I've ever experienced.

Just like the rest of the people I got a battery about a year ago. Spent 150.00 on the battery. I remember where I got my battery from cause you don't forget where you spend 150.00 in less than a certain timeframe. Not like you buy batteries often when you only have 2 vehicles. Either way just like the other reviews... they did the same with the battery on me.

This happened at store #06464, a day after the purchase of 3 coils on plug items. My husband need is only one so he asked me to go to return the other 2. While I was in line for a whole 35 minutes and the only 2 cashiers would take their time even to socialize. When finally was my turn this guy not only had an ugly appearance but his arrogant attitude was uglier, he right away said to me that they don't accept electric items returns and I asked him, "Well this policy is not shown anywhere on the receipt, actually the only thing mention is an scan number to RETURN items." Then he proceeded to show me a yellow sticker with the store rules on the counter that I never noticed before and I'm sure I'm not the only one, I requested to speak to a manager or supervisor since these 2 packages were not even open and he replied rudely that he was the one so I left because obviously I was just wasting more time uselessly.

When in store in Garrettsville on Sunday looking to buy some parts, there were two associates in store 1 one computer, the other one was helping customer. I walked over to guy on computer and he never got off computer or even said hello, or "I’ll be with you in a minute." Nothing. There was nobody else in store but me and the other guy that was being help, I stood by him for 3 minutes never said a word. So when the other guy walked back up with customer he was helping I proceeded to go over to him only to have him check out the guy he was helping then turned around and walked back to back room, so I'm standing there for another 2 minutes before heading out to go elsewhere. Been in retail for 41 years. If I treated paying customers like this I would have been out of business in a year. I guess I’ll over to Nappa which went in not too long ago.

I broke down in parking lot of metropolitan okay and Derrick ** wouldn't charge my battery or let me use tools to get battery off car. He said it ain't their job and left me and kids in cold parking lot till a lady older than us gave me a boost and said, "Pray for them. Don't spend your money..." Autozone fixed my battery and made it work. They'll the best.

I purchased a autocraft silver battery January 2015 which should still be under warranty given that they give 2 years for that battery, the battery is defected and has died on me. When I walked into an advance auto part store I was told they couldnt find me in the system so I couldnt switch the battery out. I would have to buy a new one!

I bought an Autocraft battery for my car at Advance Auto Parts store 8105 in Laredo, Texas. The sales associates indicated that the battery had a three year free replacement. Right from the start the battery wouldn't hold charge and when I took it to the store I was asked to leave it to be charged, which I did. I have to do this three times already and the manager tells me that his machine has to give him a code or the battery has to be bloated for him to honor the free replacement. A new battery that every time I need to use it, is dead. He said that they can't explain the procedure to the customer when they buy the battery. I have read the policy and nowhere it says that they have to charge it first or that it has to be bloated so they honor the battery. Horrible service.

I ordered for parts online all at the same time and I end up getting my parts different days and I am still waiting on two parts a week later. Yesterday I get home and I find a note on my door that they gave the parts to my neighbor. I don't even know my neighbor. Why the hell would you do that? Leave the damn parts in the door like the last guy did. I'm very dissatisfied and will never use Advance Auto Parts ever again.

I purchased a battery from this company this past spring. The battery never charged and I was told by Advance that I have a short (the battery was for a camper). I took the camper in twice to have the electrical looked at (the most recent time was October 7) and was told that there is no electrical problem and that the battery was bad.

For the past 3-4 weeks, I have had the absolute worst experience at the Kannapolis, NC location (501 S Cannon Blvd, Kannapolis, NC 28081). The customer service at this location is absolutely horrific and I would hope does not represent who they are as a company. The customer service was terrible from my first visit until my last. I stopped there because I was having trouble with a car battery that I purchased at this location. It was only a year old battery and has a 3 year warranty. A young kid helped us the first day and while testing the battery he actually pulled something out of his pocket to puff on a few times while helping us --- very unprofessional despite whatever it was that he was smoking on.

I like the Advance Auto Parts store since it is well organized and usually fully stocked with polite associates. The aisles are marked with what is in them and the cost of each item is also usually marked clearly. If I have a question about something the associates are usually eager to help out. I usually purchase in the store by asking an associate for the parts I need. They then look it up on the computer. They review the results with me and then assist me in making a decision. I just wish that the prices were a little more competitive on some items. I was a little upset when I checked on an item I needed was not in stock and extremely high-priced.

I usually purchase in store, and they have always had what I needed in stock, and the employee helped me find what I needed. I typically only spend a couple of minutes in the store, and that's what I like. Also the different brand selection was great. They're conveniently located within 10 miles of my residence. They usually have what I need at an affordable cost. I'm pretty confident when I make a purchase here I know I'll be paying the right price.

My battery died; I got a jump and drove to Advance Auto Parts in Herndon, VA. I checked online to make sure they had the right battery for my car. Entered my vehicle info and bought the battery online before shutting my car off (knowing it likely wouldn't start again). Went in, waited around for their system to get the order. I asked if they would install it. They said yes. Once the order came in, they pulled the battery and printed out a slip for me to sign that I received it. Then told me they wouldn't install it because it would take 30 minutes and they aren't allowed. I said, "What am I supposed to do with this battery then?" They said, "Take it somewhere to have it installed." "Why didn't the website alert me that it couldn't be installed by you?," I said. "If you knew you wouldn't be able to install it, why did you sell it to me?"

Convenient, honest, and affordable - There are many different reasons for my preference for Advance Auto Parts, but I mainly use them due to their employees. The knowledge of their employees is typically a much higher level than what I have experienced at other large chain type automotive parts stores. Instead of just having someone input the make/model/year of my vehicle into their computer system and telling me if they have the part in stock, they ask some intelligent questions about the problem I am experiencing and then help troubleshoot as well as offer advice and sometimes alternative solutions which has saved me money and trouble on multiple occasions. They are also normally the cheapest parts store as well, although there are many time that they are slightly more expensive than their competitors. The top notch customer service, along with their selection is what makes me return time and time again.

I shop in the store regularly for parts and accessories. Everyone is prompt and helpful. One time an employee told us about the rewards program and we thought it was very interesting. I like that wherever I go in the whole United States, Advance Auto Parts has my information in the computer system for warranty. They are very friendly and reliable. One time we were on vacation in Colorado and our car broke down, and it turned out to be the same part, so we swapped out the defective part for free! That saved us so much money! I am a very satisfied customer and will always go back to that store. Sometimes I go to other auto stores but I don't have the same experience in them. It's a different atmosphere for sure.

Advance Auto Parts was great. I found everything that I was looking for and they were easily found in this store because of the way the store was laid out. I like the company because they treat their customers with a good attitude and everything of that nature.

It was a helpful, easy place to find anything and everything I need to upgrade or maintain my minivan with helpful and friendly staff willing to help me find whatever I am looking for. Its staff was a good experience every time I have gone in there. It's very good. I would recommend.

My alternator belt broke after 5 yrs. of having the car so I went Advance Auto and bought a new one for $21.00 because it had a 3 yr. warranty but a week later that belt broke driving home from the airport, so it's somewhere on I-10. I went back to Advance Auto and I was told I had to have the broken belt before they could honor the warranty. Now, how was I supposed to do that, if I don't know where it is. What good is it to pay the extra money if they won't honor their warranty? I only wanted to get the correct part and exchange the product!! What really boils my blood is that I have been getting parts at this store for several years! And this is not the first time they didn't cooperate with me.

The product selection seemed extensive. There are always quite a few options for whatever type of product I want to purchase. I've been in the store multiple times over a period of several years. At each of the three or four locations I've been to, the staff has been helpful every time I've visited, even when I needed windshield wipers changed while it was snowing. However, I don't feel very comfortable in the stores. It's just not welcoming. The store isn't very visually appealing or inviting to me as a woman. I also don't like the website. I've shopped online and in stores, and it's not that easy to find what I need on my own. Fine but not amazing.

Great customer service. Product selection is pretty easy. I usually will go online to check and see if they carry that particular part or if it can be ordered. Then, they check their database to see if they have it. If they don't, then they'll even go through one of their competitors to get you the part that you need just to make things a little bit easier so that I do not have to wait, however, the prices are a little bit more expensive at the Advance Auto Parts stores. My experiences are pretty cut-and-dry. I have not had any difficulties. All in all my experiences have been wonderful!

Store located at 11633 San Jose Blvd Jacksonville, Fl at 1000 am 9/20/17. I took back the second Master Cylinder that was leaking at the reservoir which was a replacement for the first Master Cylinder that would not prime. ** was the Manager on duty and the person I had trouble with. I told him I was frustrated having to replace this the second time. He was rude during the process of exchanging the bad master cylinder and made a smart remark as I was on my way out. I turned back around walked up to him and said... "What was that you said?" I think he knew he messed up with his comment... because he would not say anything... I walked out of the place. I have dealt with this store since 1980 and I have also filed a complaint with their corporate office. ** I will no longer do business with YOU or Advanced Auto as long as YOU are a manager there. You have a lot to learn about becoming a manager.

Advance Auto Parts has a very simple purchase process. Great customer service skills and prices. It was very easy for me to go in and say I need such and such part for whatever car and they can give it to you instantly! Associates are very friendly and knowledgeable and if they don't know they can look it up very, very, very fast. They explain difference in price points and brands. Easy to be a female and not get a run around.

Workers were knowledgeable, helpful and above average. Stores are well organized. Prices are fair and reasonable. I also like that the employees can help you put car accessories or parts onto vehicles. When they have to look up the specifics about my car, I wish they would be able to look it up themselves. I went up to the counter and the employee looked up what headlight would fit my car the best and directed me to where they were located in the store. Also, the selection was good. There were options for all price ranges. I was able to purchase the product in the store and I had a mail-in rebate.

They offer a return for any faulty products I buy there, which made returning a thermostat easier than it would have been at other stores. I just had to show my receipt along with the fried thermostat and no questions were asked. I had a little bit of trouble finding the right reservoir tank for my vehicle after my thermostat went out and caused a hole to blow in the tank. I had to call or go to three different stores to find the right tank. Very smooth process with no complications. The customer service was friendly and knowledgeable. The customer service was friendly and knowledgeable. I called the store to check availability of parts needed and then made the trip to the store that had them in stock. Great experience with helpful employees.

I like Advance Auto Parts because they never pressure me when I go shopping there and they are always willing to help me install things like batteries or wiper blades. The product selection at Advanced Auto Parts has always been stellar and their customer service meets and exceeds most other auto part stores in my area. They always have a friendly and customer oriented staff and they are very helpful when it comes to issues with my car.

A wonderful experience. I like that the clerk was both knowledgeable and willing to help and offer me pricing options that best fit my budget. I'm not very handy myself and have never done mechanic work on my own vehicle so being able to rely on someone to assist me in finding the right part for my vehicle puts me at ease. It would be nice if there was a mechanic on site that could assist me with placement of simple jobs such as replacing a battery. But this is not particularly a complaint. I understand that certain licensing is required for such work and is not something that can be offered here.

Quick, efficient and pleasurable. They had everything I needed for my car from brakes to accessories to interior floor mats and mirrors. I particular liked the selection of different manufacturers for the same parts. I liked the selection availability of items, A ratings and review of the items would be useful. Also, a recommended items list relating to your search would be nice. As a feature, I would like to see more sale items. The online ordering and searching was easy to use. The website was clean and clear and the checkout was seamless and allowed for different payment options.

The customer service was really good, the employees are always very helpful and go out of their way to try to help you find the best product for what you need and sometimes can help with the installation of the parts and in a very timely manner. They always are friendly and courteous - never rude or spiteful.

Customer service and product selection is great. The staff is always helpful and nice though they can be slow due to great individual customer service. I also love the variety of products Advance Auto Parts have including cosmetic. They are very educated and can get what you need even when you have no idea what you are talking about. I also like special orders products for you. However, it is not a place you can just run into real quick. It always seems to take a while to be gotten to. They need more employees trained in all things. It seems as though there are always more employees around that just can't help. I had mixed feelings about the last time I had to get something there. The employee actually found and ordered a rare part not normally produced but it was only supposed to take 2 days and after a week I called and still nothing. After 2 weeks they ordered it for me again. But it was definitely something I needed ASAP.

They are well organized, have friendly and helpful employees and the stores are clean and well lit. The product selection is fantastic, and if they don't have a part I need, they get right on ordering it for me. Also, they've never talked down to me for not knowing what I needed. Maybe they could put out a coffee pot or possibly make the stores a touch more female friendly, but it doesn't hurt them for not doing this. The customer service goes above and beyond to be helpful.

I usually shop in store. It is easy to locate what I needed. Advance Auto Parts store usually has what I need, on hand. Purchasing is sometimes confusing because you don't know what computers are used for checkout. But prices are competitive to other automotive retailers. I like the oil recycling service. However, they don't have the friendliest of employees. I often feel like I'm bothering them, when asking for help. Sometimes I feel like I'm talked down to, because I'm not a "car guy." And sometimes I feel pressured to get extended warranties on parts. But I'd go back.

I needed customer assistance which was provided to me and they showed me which windshield wipers I should buy because the ones I had prior were not the best. They were very friendly and helped me put them on my car. Advance Auto Parts allows me to buy the products I may need for my automobile at a very good price and the items are good quality as well. But I wish they would improve the ease of finding items in the store and the look of the store. It's confusing and hard to find the items I need and what brand I should buy as well.

Low prices, great customer service, great hours, very helpful and informative staff. I went to the store for a new battery and they were most helpful. Only took 10-15 minutes in and out. Excellent product selection and it's my go to place for car parts and accessories.

As of 9/11/2017 it has been two months since the claims dept. has given me the runaround regarding a timing belt kit that I purchased from them. I just want everyone to be AWARE that they don't stand behind their products. They like to blame the manufacturer which is Dayco. I have given them more than enough time to look into this matter and they are saying they need two more weeks for Dayco to give them an answer. I let them know that they are not dealing with a dummy because my warranty would be up on 9/19/2017.

I usually go into the store to purchase items and the staff is very helpful and knowledgeable. I have never used the online part before but I would be willing to try it. The staff is helpful and knowledgeable. The prices are competitive with other parts stores, and I love their free services like battery charging. I also like their free battery check and the fact that they will install some parts such as windshield wiper replacements. I am a very happy customer with the way things are now. I have always had a good experience when dealing with Advance Auto Parts. I would most definitely recommend this place to all of friends and family. This is a great place to get auto parts for your car or truck.

The product selection is outstanding. They have name brands along with generic brands to choose from giving you a wide option for saving money or spending an extra dollar. They carry a lot of things that I may need at a convenient all in one place. They are friendly and helpful and can always find what I need very quickly so I can get in and get out. If there is no one to help all of the products they offer can be overwhelming and sometimes you feel stupid because you don't know what you are actually looking for. It can be confusing if there is not an associate around to help.

I placed an order on September 7th at 3:17 pm for in store pick-up. Online orders are advertised to be ready in 30 minutes or less. So when I get off work 3 hours later I go to pick up my items. My order number did not exist in the store. I was told to call customer affairs which I did. They told me the bank wasn't releasing the funds so that's the delay. I told them The money was immediately taken from my bank account so the bank has nothing to do with the delay because I'm not disputing the charge. The customer service representative began to tell me that it's a safeguard for me and that they can't cancel my order until it moves from the processing stage.

I can call Advance Auto Parts with the make and model of my vehicle. They are able to tell me over the phone if they carry the part or if they have to order it and tell me when it will come in. Sometimes the employees have no car knowledge at all what so ever and it makes for a very frustrating experience. They also need to hire older people not high schoolers. Nevertheless, I always call or visit the store. I like to talk to people and know what I'm buying and thats hard to do online. Ordering in store makes the parts easier to return if they dont work.

They typically have all the auto parts and accessories that most other stores have. They have convenient locations around the state and I enjoy the order online and in-store pickup feature they have. The process of purchasing involves selecting an item then paying for it with cash, credit or debit. I have used all 3 options with this retailer. I needed a part on the 4th of July and they were open. It would be nice if they delivered to my house and installed the part for free.

Happy with their service always. I like the fact that when I go to Advance Auto Parts they are knowledgeable and quick about finding parts I need for my car. When I've gone into this store they automatically ask what they can help me with, and they take me right over to the aisle and product I need. I've always gone directly into the store, have never shopped online. But I feel like the service would be just as good. I really haven't run across anything that they haven't been able to help me with. If they don't have the item, they offer to get it for me as soon as possible. It's always been a positive experience.

The purchasing process both online and in store are always very simple, straightforward and easy. The product selection is often small, but thorough and you can definitely find what you need. They always have clean stores and friendly, knowledgeable associates that can even do minor jobs for you. Some of these include battery testing, changing out bulbs and wiper blades, etc, which is very helpful as a woman. Customer service online is just as helpful. They also have a great rewards program and great weekly sales and social media. They do a great job here with good pricing.

When I entered into ADVANCE AUTO located at: 3104 Boulevard, Colonial Heights, VA 23834 I needed help with obtaining wiper blades for my recently purchased at auction 2000 Mercedes Benz S430. I was RUDELY dealt with! I was treated less than. Both employees on evening shift acted very rude and short with me! The female employee stated, "WELLLL if you have a Mercedes you SHOULD be able to afford it up." I wasn't there for a lecture LOL?!

After continuous trips which require twice charging the battery at the store, which were followed by trips made after I had required a jump to start the car, and being continuously told the battery is ok, being sold a alternator in the process; on my own went to a nearby mechanic shop, spoke to the person in charge of electricity and he showed me a battery tester which tested if the battery held the charge. I saw how easily the battery got drained, required a jump, then returned telling the manager the results and upon much bargain, did agree to replace the battery. He was adamant the battery was good, despite being told a test made by a battery specialist confirmed the battery was not holding charge. I had gone to another nearby store, and got the same response; which means the gadget used to test the battery lacks this component to test if battery hold the charge.

We ordered a part online and used the most expensive shipping option to ship to home -- about $20. It was advertised as shipping out the same day and 1-2 day shipping. It didn't ship that day. I contacted customer service through chat. They said that item was mailed from the manufacturer and took 3-5 days. The agent didn't apologize or offer to refund the shipping, even though I was getting the item in the same time I would have if I had chosen free shipping. I will simply never buy anything from them ever again. They missed an opportunity with me. Unsatisfied customers can be turned into the most loyal ones by using good customer service practices. This company does not do that.

They can get you parts for older vehicles and can also detect any problems you may have with your vehicle. I ordered a part in store. The employee was not very knowledgeable but immediately got me a guy who know what I needed. The guy found out what the problem was on my vehicle and offered me an affordable part which he included service at a reasonable price. It took very quickly. Some of the employees do not seem educated in the auto industry. It can sometimes take a while in store to get an employee who is knowledgeable in old and new auto concerns. However, the vehicle inspection services are highly recommended because they are affordable and extremely helpful.

Advance Auto Parts is the only place we will shop at in our town. We go in there so much they know us by our first name. They even know our voices on the phone. Very happy to shop there. Never a problem. Can’t forget that we have had to order our parts from another store and they were always on point. We bought ours at a truck stop because we got to use our points towards it. Our parts always came in the very next day. I really don’t understand why they are so expensive If it wasn't for our points earned we couldn't afford it.

There are lots of products to pick from with a variety of brands on all of the shelves. In my opinion, there are not enough bulb selections but everything else is plentiful. They always have a shorter line than AutoZone across the street, and the prices are about the same. The store is always clean. The workers are all really nice and got off their way to help you but I wish they could be better at helping the customers with actual car problems. If you have a problem, they can give you a suggestion and something work with, but no real help. I wish they would have some sort of auto repairs.

Advanced Auto had a lot of inventory. They had many options of different price categories. I liked the many different air freshener choices, lots of prices and levels of scents. Wish prices here half off of buy one get one free for windshield fluid and air fresheners. Need more choices of different steering wheel covers and floor mats, definitely overpriced compared to Meijer or Walmart. Never many customers never have to wait in line. More women employed at stores would be better for women! I have been to 3 different locations, many times never seen women working at any of them.

Went into the store and that is where they mentioned online shopping; shop online and pick up at the store. Shop online for added savings before visiting the store. Their prices were very competitive and they offered even more savings by suggesting to go online and gave me 10% off for my first visit. The cool thing about this store is that it is located along the Tualatin Valley highway along with about five to six other competitors, so, if I do not find what I need at one store outlet, I can usually find it at another location within one to two miles of each other. At this time, though, I have not had the need to go to an auto parts store for anything, but if I do Advance Auto Parts will definitely be at the top of my list. They were very helpful and satisfying.

Advance Auto Parts install parts for you, but initially I had to ask a manager for this service because the associate told me no, even though they advertise that. His reasoning was that it was raining, even though I clearly have no idea what I'm doing and I needed that help. Customer service was awful. They have to provide better customer education. I know nothing about cars other than the make and model of mine so it would have been helpful if they had helped me pick out a product.

Advance Auto Parts is trustworthy and good value for the money. I used to do all my parts shopping at AutoZone but have found better prices here. I love all the helpful tips on the website. I also like the refer a friend program. I really like being able to buy online and pickup in store. I wish free shipping was available for $50 purchases since many of my parts are between $50 and $75. Sometimes selection leaves something to be desired. Often not able to find exactly what I need. I purchased online but had to call support with a question. It took a long time to sort through my issue and parts needed and technical support helped a lot.

The product selection in store was excellent and the store was clean and orderly. I was shopping for items to detail my car and also for a part for a older model truck I am restoring. I had to wait for a few mins to have the associate look up the part, but it wasn't too long. Employee was helpful and courteous. Items I was purchasing was also on sale! They have great promotion sales and the price was fair.

I like almost everything about Advanced Auto Parts. They are very unique and very affordable. They have many parts that relate to my vehicle. The parts that they sell are very good for any vehicle that it can support. The only thing I dislike about this company is its choice in workers. The customer service is really good, the process and shipping took about a week or so. I purchased all of my parts online. The fact that this is a well-rounded company for my needs is really nice.

Numerous locations, easy to find parts in the store, helpful employees, prices are reasonable, hours of operations, parking was always available. Computerized parts look up, ability to shop online and pick up in store, loyalty rewards would be nice. Competitive pricing could be better, they do not accept coupons and believe they should. Purchasing was a bit lengthy as I had to wait to ask an employee, the part was in stock and the store was helpful.