Advance Auto Parts Reviews

They have good deals and good customer services. I also like their rewards program that they have. They are helpful in helping me find the right part for my vehicle. More parts in stock. They have to order more parts in stock and it's frustrating when you need them in a hurry. Sometimes they are more expensive than others. Other than that everything was great.

I like the selection they have, the price, and the convenience of how close they are and how easy it is to shop their website. I now only shop at Advance Auto Parts because they really beat out other companies. I always find what I am looking for. I order online, in store and even order online and have it shipped to the store. Delivery has always been super-fast. The company is solid and I will continue to do all of my auto part shopping with them.

They have a wide selection of parts for all makes and models of cars and trucks (even hard to find parts). Sales associates are very helpful and polite. I was immediately greeted by a sales associate. He asked me what I was searching for and went to his computer. He asked me the year/make/model of my car. It was not in stock at that location so he ordered it for me. 2 days later I had my parts at a reasonable price. Very organized store. It can be a bit overwhelming walking in it, though. Sometimes parts are not in places you would expect them to be. At times sales associates attempt to sell you higher priced items or items you do not need.

They have good customer service, the person is always friendly at the counter. I wish some things were cheaper. They have a good selection. They never have discriminated against me for being gay so that is definitely a nice thing. I shopped in store. I wouldn’t go online for a store that’s close.

I like Advance Auto Parts because it's extremely close to my house. They usually have decent sales going on. They also have knowledgeable staff that always helps me when I go in for something. Product selection at Advance Auto Parts is decent, and the one time I needed something they didn't have (which was window rain guards) they ordered it for me, and it came within a week. The only thing I'd like to see them change is better store hours, and they could always lower the prices just a bit.

The last time I ordered a part from Advance Auto Parts, I went into the local store & told the store employee what I was looking for. The employee looked it up, explained the difference between "good, better, best", explained how long until delivery, told me I would need to pay upfront for special parts, and asked whether I would be paying with cash or credit. I paid for the item/s & was informed that I would be called when my part/s came in. I like going to Advance Auto Parts because of the amazing customer service, the friendly staff & knowledgeable associates. The staff is always willing to help & eager to be of service. However, Advance Auto Parts has the assumption that a woman can't possibly know what she's talking about, or that a woman can't know about cars or how to repair them.

I always purchase everything in store unless I cannot find it in a store nearby. Everything is priced fairly and the employees are friendly. Every time I walk in there it feels like somewhat of a small, fun experience of an adventure because I never know what I might happen to come across. It's refreshing, invigorating and always a pleasure to shop at this automotive store.

Their service was nice. They also had a nice clean environment with easy to access to all the product like oil, wiper blades, oil pans etc. It's close by my house so I don't have to travel far. I order in store and if I wasn't sure of the part I needed I could tell them the problem I was having with my car and they will get the part. Or if I mistake and got the wrong part they would come out to my car and make sure I'm getting the correct part for my car. They are also pretty cheap and so do price match on your parts needed for your car. However, I once bought a part from them with the wrong year of the actual year of my car. I couldn't find my paperwork I had once I purchase it and when you buy your parts they enter your name in their system but the young lady enter mine wrong so I couldn't get the right part.

I like that they are very helpful. The inventory is always great and updated. Employees are great with their customer service skills. They are very knowledgeable and respectful. All my experiences with this company has been good. They always do their best to help the customers satisfy their problems. I always purchase in store because the experience is perfect. The checkout process is always quick and easy.

Shopping online and customer service in store, always helpful and recommends items. I dislike long lines in store and the appearance outside of the store. People working on the cars in the parking lot and looked messy. Customer service is always great when you get an agent. They use their computer and let you know your options.

I enjoy the company Garmin because the prices are fair and they sell a wide variety of auto parts. This company also has great online service and in store service, as I have shopped both. I ordered in store, and the product selection was very easy and customer service was fantastic. I had a bit of trouble finding the certain auto part I needed, and I went to Garmin for help and they solved all of my problems at a low price. When I think of this company I have nothing but positive thoughts.

I like the fact that the store carries for the most part everything that I could need to take care of my vehicle or even the tools selection to make sure I can do what needs to be done on my vehicle or even around the house. For the most part I think that the store does what I need it to do for me. Usually the customer service personnel are very upbeat and helpful but I think that the customer service people need to be trained a little better to help those that might not know what they want and help find the answers better. But I always buy in store. I like to see up close what I am getting.

#1 Went in to see if one could buy a cap for the electrolyte reservoir on a battery. The employee told me I needed a new battery. I told him it starts fine now that I topped it off with distilled water. He then told me that it wasn't water in my battery, it was acid (which is not true, that reservoir holds slightly acidic water, and topping it off with distilled water is COMMON CAR CARE). He told a 35 year veteran science teacher in a patronizing voice that that is because "water is a good conductor". Then he said it must be an old battery. It is a year old. Not only am I a veteran science teacher who has been servicing my own cars since 1976, I can read a sticker that says 2016. The correct answer would have been, "No we can't sell you one." End of story without the (sexist?) patronizing.

So ordered like most online to get discount. Wife goes, get items and they tell her they only have half stuff there then sent her to other part town to other store get rest items, just pay full price. If the company had a face I'd punch it and business wonder why they're losing money to online giants like Amazon. This be last time I go to Advance in Lancaster, Ohio.

The store is very close to home with very pleasant employees who are available to assist customers. I am currently a member the rewards program, employee asked for my phone number to ensure I received credits. Also had very good selection of auto parts and always have what I need. Have a very wide selection of oil filter socket, too. Had to exchange 2 oil filter socket because I purchased the wrong size. Employee was helpful and suggested adjustable socket and worked perfectly.

Went in to buy a product. Was told by the punk counter boy that I had asked for something else. I know what I asked for. The punk counter boy needs to get his snowflake ears cleaned out. He was rude and DID not want to help me but had excuses instead of getting the item that I wanted so I told all the ** where they could go and I will never do business with this company as long as I am alive. There are a lot better places to spend money than a ** company like Advance Auto Parts. This company sucks, and I mean really sucks and so does the punk counter boy too. He sucks the most. Do not do business with the rude ** company.

Advance Auto is very close to my home and there are many locations to choose from. They are nationwide so even on trips out of town, I know I can stop in and pretty much pick up anything regardless of where I am. They also have good prices and good quality products. I've ordered online and had the items shipped right to my house. And I've picked up in store as well as just stopped in the store to get what I needed. But sometimes they don't have products in stock and depending on how busy they are, it may take a little longer to wait for assistance.

I order in store and the customer service was very friendly and helpful. They answer all my questions and gave me tips and lots of information on how to do what I need done. Their prices is a little high but they have a wide selection on parts and accessories. Had no problems in looking for what I need but if you can't find what you need they will look for other stores nearby. They would do whatever it takes to help and very fast works. They would just have to put more places around my area. I don't have a lot nearby me but they also told me I could go online and find what I need.

I think the website lacks details and product availability. I feel more comfortable purchasing on site. This process is much easier for me. Advance Auto Parts is close to my home which is extremely helpful since traffic is terrible around my home and I do not like driving. Also, if something is not available then an employee member can special order it for me either from another location or shipping facility. This is an extra bonus because I usually do not have to pay extra.

I like the fact that the staff are very knowledgeable and they seem to know exactly what I need. They tell me what I might need to fix my car based on the sound of it and why I went in to begin with. Then they go through the aisle and find the item for me to purchase. They ring it up in the cash register, I pay the cost of the item and then I leave. Overall, I'm good with Advance Auto Parts. It's a good store to buy auto parts.

The products are pretty much anything you'd need for the exterior/interior and insides of your car. It is easy to find the items I'm looking for, and if I'm uncertain about anything, I don't feel intimidated asking the staff questions. However, the rubber tire smell is kind of strong, but nothing to be done about it I suppose. Air freshener, maybe? This is just part of the package for car part stores. But overall, quick and friendly check out and it's a comfortable shopping experience.

On December 17, 2016 I bought a camshaft position sensor. Was told by the seller that I had a lifetime warranty. I pay for it and walk out. It was at Advance Auto Parts on 3740 International Blvd. Well today August 16, 2017 I had problem. So I call my son to come pick us up, because the car had stall on me. Instead I told my son take my wife home and get the part while I wait there so the car wouldn't be tow. My son call me and told me that the seller said that my name was not register as a buyer. I told my son come pick me up so we can tow the car home and I would handle the situation. I went to the store and talk to the manager and ask him what was going on. He ask me for a receipt. I don't carry receipt when a store item I buy has a lifetime warranty, because the warranty is on the computer.

I like that they have a lot of locations that are easy to find. The aisles of the store are large and easy to maneuver, although sometimes the store is so big that it's hard to find what I need. There isn't always someone available to help when I need it and when someone can't help me, I tend to give up and leave without making a purchase. But they have a large stock of a variety of products and great sales. One time, I went into the store to purchase a product that was on sale. I was able to research the product online before going to the store and my checkout experience was fast and easy.

I like that Advance Auto Parts employees are very helpful and kind to their customers. This company takes the time to make sure they care for their customer's needs. The company is great and knows auto parts. They take the time to look things up for you and also help place some parts on your car. While I have shopped online I have also shopped in the store and I prefer shopping in the store. The inside of the store is very organized which makes it easy to find the parts you are looking for. I have never had any issues shopping there with the exception of having to wait when there was a line of customers. But they show that they value having you as a customer. They have good prices and they check your car to make sure the parts are working correctly. I would definitely recommend Advance Auto Parts to all of my friends and family.

Advance Auto Parts had everything I needed in stock so it was not a purchase problem. It is a good brand and you will have a discount on the selection no matter what. I like they offer top quality products and you are gonna be happy with the product you purchase ‘cause it is sold the best... of the brand in stock. All things I have got from this company has worked out fine and great plus they are always full of supplies so you will always have the part in stock.

Advanced Auto is convenient to where I live and the prices are very reasonable. They have a wide selection and carry practically anything you need. The staff is friendly and very helpful. They are always great at giving advice and recommendations. I always purchase my items in store. They are always efficient in helping me to get whatever I need. I always have had positive experience at Advanced Auto. Keep doing what you are doing. A+++.

Here’s what happened: A six-month old battery purchased from Advance Auto went dead three times within a month. I drove to my local store where the battery was purchased (1121 E. Stone Dr. Kingsport, TN 37660) to have it tested. The technician informed me that the battery needed to be replaced. Inside the store, another employee said he would tell me the cost of a new battery. I informed him that the battery was under a free-replacement warranty.

The employees at Advance Auto Parts are very knowledgeable when it comes to automotive parts and accessories. That's important to someone like me who had very little knowledge regarding parts and accessories I need for my car. I go to Advance because I know I can get the needed help in purchasing Auto parts. Ordering was a breeze and it was the customer service that made this easy. I have been to other auto part stores where some employees know absolutely nothing, so I find myself having to return the part, wasting time and money.

My order was done inside the store. I needed a part for my luxury car and I was pleasantly surprised that it was in stock including a wide variety of other items and did not have to be special ordered. The staff was also pleasant to work with and helped me make an informed decision as to which part to purchase plus they are not condescending because I was a woman asking about which part would best suit my vehicle. I was also able to buy several Christmas gifts for the auto enthusiasts on my list.

I do research first, which part do I need or product, and then I check if Advance Auto Parts has it. If I need help I would ask who works there and after that I would buy and go home afterwards knowing I got what I intended to do and at a great price. I like that you know for the price you are paying that you are receiving quality items that won't break your bank and will last a while and to go to a place you know and trust. I would like them to have more promotions, coupons off next order, more deals to grab customers in, offers in email and to at least save cash that could go to other things.

They are very good about their knowledge and when asking a question they go out of their way to make sure they understand you. When the part did not work they were very good about returning it and finding the correct one for my needs. I purchased in store and the customer service was top-notch. They worked closely with me to find out what I needed and researched the best product to help me. I would change some of their items they keep in stock but when I ordered it was always a quick turn around to get the part in quickly. Would go there again.

I have two other cars and my daughter and I do our own maintenance. Advanced Auto has most of what we've needed. For smaller things, I go down to the store. But for bigger or more unusual items, I order them delivered to the store and pick them up. If I get the wrong part they are good about replacing it. Still, it's sometimes hard to find parts for a Prius. But, I have been able to find odd fuses, touchup paint in unusual colors and all of the equipment I needed to put cameras in all of our cars. Also, Advance Auto's representatives are helpful but don't talk down to me because I'm a woman.

Had a silver battery with two year replacement. Battery lasted almost four years so I wasn't expecting a replacement but was thinking I would receive discount since it didn't last 5years. Long story short I went to Walmart and got a five year battery for less money than an another 2 year battery from Advance. And one more thing, Advance acts as if they keep your warranty on their computer but it is conveniently not on their computer when it comes to getting a pro rate which they apparently don't do.

Advance Auto Parts is a very affordable company and have a wide variety of auto parts to select from. They also have very friendly customer service associates. I've ordered online and purchased in store and was very satisfied with the selection and service. The online selection was wonderful with very convenient in store pick up or home delivery. My family have been Advance Auto customers for many years and we will continue to use this company for many years to come.

I always walk in to get my parts and the selection is always pretty decent. People at my local Advance Auto are pretty helpful, knowledgeable and courteous. Service is professional and fast. The only thing I would change would be pricing, they are a little high. But I always get what I need there without any problems and I have also always gotten the correct product from them, so that's a plus. Very solid company, would recommend.

I have used Advanced Auto Parts many times for many different parts for each of my vehicles. I have had them order parts online and purchased from the store. It was conveniently located and they usually have what I need plus have relatively good prices. The salespeople are friendly, knowledgeable and always very helpful. Very positive experience.

They usually have things for a decent price. There are cheaper places but Advance Auto is pretty good. Usually, I call and ask about the part I need. After being put on hold forever, they normally don't have the part. I get the part ordered and normally it doesn't show up or the person whom I spoke to didn't order it. Also, there are a lot of employees that need to be better educated. I can't tell how many times I've gotten the wrong part because of the employee not knowing the right selection.

I went to an actual store so I could see the selection. I like to pick up the things I buy and ask questions if needed and the staff was very helpful. There were most definitely lots of things to choose from. Organized inventory and very convenient location. However, I do honestly believe that the Prices could be a bit lower and it would be nice if they had more sales. A weekly newsletter accessible online would be an even better feature too. But they have very good stuff and would definitely shop there again.

I often order my parts online unless I am not too sure which parts I need exactly. In which case the associates always try and eager to help with knowledgeable suggestions. Personally I would like to see Advanced Auto Parts put two to three car bays in the parking lot next to the store so it would be easier to get help looking at your car. But my experience with Advanced Auto has always been extremely positive and very fast. They always have the parts I need.

I looked them up online, they seemed to have everything I wanted. However I wanted to talk to someone so I stopped at the store while running errands. Advance Auto Parts has good prices and helpful staff. They don't treat me like a dumb female and take the time to listen to your questions without looking like you're bothering them. They make you feel comfortable when asking those questions. The only thing is prices are a bit high for someone on a fixed income. But the service outweighs the cost a bit. I might improve the number of people working because at one time I had to wait awhile to get someone to help me. But in the end it was worth the wait to get what I needed and not have to go back over and over. I would definitely recommend them to my friends and family.

I love going to Advance Auto Parts. I may be going for one or two things but always leave with a few more. Very good prices. I first looked online to see if they had the part and then called the store. I went down to the store to get the part I needed. The staff was very nice and knowledgeable about everything I needed that day. They have always been very good to me and they have always had the parts I'm looking for. Even if they don't they would order it that day and if I call early enough it would be there that afternoon. The stores I enter are always clean and well stocked with the up to date products. But they should do price comparison like if I can find a part at another parts house for cheaper they should match it. Very satisfied with my local parts house.

Used online ordering, placed order and only store that had all parts in stock was not in my area but wanted all parts from same location so I called to get directions. Call was answered by a different location but was told the phone transferred to them because the other was probably busy but the store was open. I was given directions, drove 45 minutes to location and it was closed. When returned home, called customer service and explained what happened and though the dollar amount wasn't enough to qualify for free shipping, but since the mess up was on their behalf that parts should be shipped at no cost. Was told by customer service, either cancel the order or go back the next day.

I am a senior. Had my car load test of battery and alternator, at Advance in Dorado, Puerto Rico 00646. The mechanic told me I need a battery. I waited a few days until I received my monthly retirement money, and ordered a battery online with a 25% discount on 07/02/2017. Order # **. On 07/03 went to Advance Auto. First they told me there's a $14.95 installation charge. Then the battery did not fit. Then tell sold me a battery for 194.46. After installing the battery they did another load test. They told me I needed an alternator for about 350.00 to 400.00. Why did they bamboozle me, not to run the car more than 5 days? This is really unfair. I have been a Sears member since 1976, but went to Advance because it's closer to home. I will definitely report this to AAA and AARP IN which I belong to both, so no other senior will be taken advantage of. The store # is 01146.

I really like that they are reasonably priced! All of the employees have knowledge of any questions I ask them and they really have good warranties on all of their parts. I have never had too many issues at this store. However, I had issues with the alternators I was buying for one vehicle I owned in the past. I literally went thru 4 different alternators before I looked elsewhere. I went into the store and every location I visited I had really great employees helping me in which whom seemed like they knew a great deal of any question I had and helped me by going out of their way! Extremely satisfied overall.

Manager at Hyde Park NY never wants to help. Always states he can not take store coupon or check rewards etc. Never honors store policy, these has happened to me on several occasions from same manager. Employees try to help but manager always trying to make a big issue when workers are doing their job correctly. And coupons, codes from store are up to date and should be honored because they are offered from Advance Auto. When I get the manager's name I will post it. I will not shop at the Hyde Park location due to this manager.

I have to order almost everything and when they order it seems to take forever. Then I have to keep checking to see if my part or parts are in or not. They don't call, email or notify me in any way and that is very disappointing. I also don't like the way the card system works for discounts. It doesn't seem to be much of a discount and it's not a very fair deal at all. You really have to constantly shop there in order to receive ANY kind of discount. I have never got any kind of money off any of my orders and I do a great deal of shopping at that store. Both me and my husband signed up for a discount card and never received any bonus. We even referred several people and don't receive any credit for all that business we make them either.

I like Advance Auto Parts because their people are very knowledgeable and helpful and are willing to go out of their way to make things easier for the customer. They are among the better retail stores I have done business with in the past. I have been generally very impressed with Advance Auto Parts, both in-store and online. The website is very easy to use, especially compared with some other retailers like Walmart, Target, etc who provide nearly useless websites, and the customer service in-store is excellent.

Always had everything in stock that I needed for necessary repairs. Knowledgeable people who work there. Clerks were very helpful and friendly. Was able to answer questions I had about how to repair my car and gave me different price options on different brands. Products I purchased were very well priced. They have a clean store and ample parking outside. Good hours opened. But I did not like that I had to wait. Sometimes too long for help. I also would have liked to see more people working to make time spent in store shorter.

I ordered brake pads and rotors online. My car was going to the dealer for a number of repairs, including the brakes. The service advisor suggested that I get the pads and rotors from a parts store, rather than at the dealer. I ordered pads and rotors online, with a store pickup option. I picked them up the following day. I had to wait about 10 minutes because there was only ONE person working the parts counter! I told him I had an online order and he brought it to me. I noticed the rotor boxes were taped shut. I asked him to verify that these were the correct rotors for my car. After answering all his question, he assured me they were correct.

The sales people at Advance Auto Parts are very knowledgeable about all the products in the store. If the person you are talking with doesn't know the answer to your question, they will direct you to someone who knows what you are looking for. Also they are always helpful in locating the part you are looking for. However, if you don't know what you are looking for shopping at Advance Auto can be overwhelming. They have every part for a vehicle imaginable and it would be helpful if they had a computer index for customers in store if all the associates are busy. In person the shopping experience was pleasant though. I highly recommend them to anyone.

I like that they have many locations in my area and that all stores can access each other's inventory lists on their stores' computers. You tell the clerk what is broken on the vehicle and what make and model the vehicle is. They input the info in their computer and the computer tells us exactly where to find the parts and what the part number is. I wish they had more car decals though and that I could see entire inventory for each specific store online so that I didn't have to wait for shipping.

Advanced Auto Parts is my favorite car place to buy all of my essentials for my car. The product selection at Advanced Auto Parts is really wide ranged, which makes it easier finding what I need every time I go. Also, I enjoy the store as a whole, considering it is always clean and the employees always treat me very well. They are a great franchise, and the employees are trained well. The customer service has always been superb, and they always make sure to go out of their way to help me find what I need. I also like that they a program set up for return customers. Getting points and rewards for making purchases is a huge incentive and part of the reason why I enjoy making my purchases through Advanced Auto Parts. I always have a great time shopping when I go.

Have everything I need to work on my car and keep it running in top shape. Big bright store that makes it easy to find whatever I need. My local store is close to home and always has knowledgeable salespeople who are always willing to help. I usually purchase in store because of shipping fees online. I would prefer to buy more online if they offered free shipping or even discounted shipping for frequent shoppers. Sometimes I need a part that only costs a few dollars and the shipping cost makes it unaffordable to buy online.

Once again I was looking for parts and offered a 20% off to place order and pick up in store. Each of the 3 times I have gone to do this the website showed the parts in stock, and states most orders will be filled in 30 minutes, so I place the order and it states an email will be sent when order is completed. Problem is the emails never come! Yesterday I had to call for my order placed on June 21st, 5 days later! Yes it was ready for pickup. I have contacted the company and they say they will look into it but problem is still there and the employees even say the online ordering is a joke! The major problem with this is even if you go in store a day later to pick up parts, the employees can't complete your order if the computer system hasn't sent them the order! A big joke. I will probably go to Autozone or O'Reilly from now on. I may not get the discount but at least can get the parts within 24 hours.

I love how knowledgeable the employees are. They are very friendly and helpful with every thing I ever need. Also, the employees was very helpful in getting the items into my car for me and they made sure it was the right items. Their products always have warranties if I need them as well. Really great customer service. Also, purchasing was very easy. The only thing I would like approved is maybe like a area that you yourself can look up a part you need and then it tells an associate to get it for you. Overall, it was good.

Advance Auto carries good parts and service. I ordered parts in their stores and they always had what I needed. They had clean stores with a big selection of products in stock, no waiting or offered shipping information to make arrangements for pickup. They had a store in several locations and had good hours. Their employees seemed to have some knowledge and experience in working on cars to guide me to extra things I might need to do the job. They also offer a parts delivery service I can get an app for on a smart phone. It is always an issue when your car is broke to get a ride to the part store. Plus, sometimes I gotta run back and forth. So if they did that with a mechanic, it would be like Geek Squad for your car.

Advance Auto Parts have good customer service. They usually have what I want and there are plenty of self service products. The store is clean and it has plenty of parking. I usually get in and out quick. I went in to the store and saw what I needed on the shelf. I purchased at the checkout. I felt the pricing and selection were good enough. I installed the product and I didn't have any problems. However, the store could have a larger selection of cleaning products. More displays of accessories would be great. It could have a more convenient location.

Purchasing the brake parts needed was easy and product was found quickly. The selection wasn't as great as I would have liked to have been but did have what I needed in stock when I was there. Also, they could possibly have friendlier staff members. But the ease of buying the supplies you need makes it quite pleasing to shop there and to want to return to buy more products from them at a future date.

I am a Gold status commercial customer and I shop at the Mclean Va store 9027. The manager Jeb is an absolute saint. I've never seen him not busy and he never complains about it. I often walk in and need hard to get parts like custom brake lines and Jeb will jump to help me after greeting me by name when I walk in. He's always doing a million things at once and I have nothing but good things to say about him as an employee and friend. He did not ask me to write this, but I wanted to. Thank you for everything Jeb.

It's a good company. Everything is affordable and I buy from there often. I love shopping for my car and for other peoples cars at companies like this one because they're awesome. I haven't ordered from them online only in person and I like it every time, the people are super nice. The parts are well priced too.

It has been a while since I had them. I know little about cars and the people were helpful. Everything worked out great. They had what I needed and even helped me to install it and check a couple of things on my car.

Purchased in store and the selection was vast. The workers were very friendly and helpful. The worker showed me multiple options I could pick from and didn't pressure me to buy the most expensive part. This site is close to my house and the men who helped me didn't make me feel stupid with all of my questions. The service I received was very quick and the store was getting busy. I can only say I wish it was easier to find things since the store is big so it's easy to get lost. Having aisle signs would be good for a person like me. It would also be good to have more than two people working. Even though they are sufficient it might ease their stress as well.

Advance Auto Parts is customer focused, no questions asked, associates were friendly and professional. Manager (female) knows here stuff. Battery stock was low but we worked it out, and I will go back again. Guarantees are good too. I was very satisfied with my trip here, and have gone back. I have NOT be mistreated or ignored. This is not the closest auto parts store to me but I prefer it. They never disappoint me and I have recommended them to others.

I like that Advance Auto Parts have all sorts of products for your car. You can find everything car related in their stores. I never have problems whenever I go to their store. I needed to buy some routine maintenance stuff for my car so I went to the store, found what I needed, paid and was in and out of the store in a reasonable time.

The team members are very knowledgeable and friendly. Most of the time I get the right part the first time around. Parts I buy here are of really good quality. However, delivery time on parts are really long and it holds up repair time. They need more help at the professional help desk since they only have one in each store. Otherwise I always order in store and I have always had very pleasant interaction with all team members. The stores are very user-friendly and are always clean and shelves are stocked. I am very satisfied.

Advance Auto Parts is quite a lovely company overall. The company itself is run in a very professional and organized manner. All of the employees seem happy and are trained very well at their jobs. The only thing to improved about them would perhaps be their physical facilities because the stores I have gone into all seem to have a rather industrial quality to them. Nonetheless, their customer service could not be better. They have the kindest and most patient staff. All of them are excellent communicator that help me every time I need something.

The things I liked when I visited their store were the Quality, pricing, convenience, and variety of options from Advance Auto Parts. They are doing a very good job and shouldn't change. I ordered my items In store. Advanced Auto parts had great customer service and finished quickly on the parts I had an issue with.

Advance Auto Parts sell quality auto parts and car and truck accessories in virtually every city in America. I have bought tons of parts from them and I like that they usually have the part or accessory I need in stock or they can get it quick if not. I like that they give coupons frequently but it doesn't make up for the fact that they have a website that is nearly impossible to use. Their website is lacking compared to RockAuto which has had the best auto parts website for 15+ years. Also AutoZone's website has vehicle repair guides which are nice. Ordering online is difficult because the Advance Auto Parts site is not very useful. It shows products not intended for your specific vehicle, doesn't let you browse without selecting a vehicle, and the vehicle selection process is a pain. Otherwise I like this store.

They put my windshield wiper on for me. I visited the physical store and told the employee what I wanted. It only took a minute to look up the windshield wiper that I wanted to replace. I didn't know how to do it myself, so I really appreciated the assistance. However, they could have more employees since I seemed to be there at a busy time. I had to wait a while before they could come outside and help me.

It is a auto parts store pretty close to my home. They will test your battery, alternator, etc. and help you figure out what needs replaced. Their prices are reasonable and they are usually stocked well on needed parts. As well as lots of product choices for oil, oil type, cleaning products, tire and rim cleaners and polish, lots of cosmetic finishing touches, and much more.

I like that at Advance Auto Parts there is never a long wait for help. I have ordered items both in the store and online for in-store pickup. The products that I search for online were easy to find and their website was very user-friendly. I find their store to be very well run and every time I come in there I am greeted with a smile. In the store it is very easy to find someone to assist me and the employees are always knowledgeable of the product. The employees are also always friendly when I ask a lot of questions because I myself do not know a lot about vehicles. They also make sure I am given the product with the best quality and the best price. I would possibly suggest though that things be a little easier to find without assistance however this is also sometimes difficult when a store carries such a wide variety of products, which is not a bad thing.

Advanced Auto Parts is an easy place to go to find things for my car. As a woman buying things for my car can be confusing but in this store it's simple. Also, there are usually other people there like me buying the basics. Many times though I feel like I am the only woman in the store so hire more women. I know that they can't just hire more women but maybe make the working environment more gender neutral. When I go to the store it's because I need something right then (usually windshield wipers). I will normally go directly to the counter and ask for what I need based upon my car model and year. Most of the employees will install the parts for me and I love it!

Advance Auto Parts's product selection and customer service were excellent. They provide personalized assistance from the start to the end of my purchases. Employee asked myself specific, related questions to establish correct answers. Furthermore, they offer personalized opinions and assistance to ensure that I'm buying the correct part. If I have any doubts, I am not likely to buy wrong products.

I have been to many different automotive parts companies and all others I truly dislike but Advance Auto Parts I didn't dislike any part of the store. It was clean and prices were great. I like many things about this company. The best part was how all the employees wanted and were ready to help me as soon as I walked in and I didn't have to ask anyone to help me find something.

Advance Auto Parts is the main store I get parts from. It's good that we have part stores with people working there that know some things about vehicles. I have bought both ways online and in the store. I like to order some things online because it's a lot easier and customer service is a little better online than in stores. Also, the stores need to get tools that we could rent instead of buying the tool. Overall, I had a great experience but I think Advance Auto could improve their customer service. I have came to see that every part store needs to improve in that area. If all the part stores can get their customer service a little more better then people wouldn't have to order online.

Advance Auto Parts is a really good auto parts store. They have great customer service and they always have the parts I need or want. If they don't have what I need they order it for me. I order usually in-store. The employees are great. They are nice and always helpful. So if you need something to fix ask the employees.

The employees were friendly, well informed, professional, and extremely helpful. They had all the parts and supplies that I needed for repairing my car in stock and they gave some very helpful suggestions. However, they need to open more stores. I have to travel quite a distance to get to one of their stores. Although the product selection was adequate, they also need to greatly increase the number and selection of car accessories.

Advance Auto Parts has knowledgeable and helpful employees and great selection of merchandise at good prices. They have brightly lit and easy parking. The store has a convenient location, is always clean and well stocked. I have never ordered anything because it was in stock and I left the store with the part that I needed. The only thing is the store should not be placed on a busy intersection.

It had what I need it. Had friendly people who work there and help you out a lot and try to find what part I needed. They are very nice people to get to help you in the store and show you on the computer how much it will cost me but some of them don't know what they were doing and how to find it on the computer or the price of the part. I order it in store and had to wait to order the parts and they might not have the part there and have to order them and It take two week to get them or they say they have on the phone and when you get there they do not have them.

I needed a battery for my motorcycle so I went to Advanced Auto. Told them the make year model of the bike of which they gave me a battery and insisted it was correct. GUESS WHAT, NOPE. So I go back with the actual dead battery they credit the difference from the first one to the correct one. I get the battery back to the bike, it's dead. We charged it for an hour or so. I keep the bike battery on a trickle charge but still the battery was weak and didn't fire right up like it should but me not being a mechanic I figured maybe the starter is going on it of which case I did not have money to fix it. Anyways I forgot to plug the trickle charger in and 2 days it was dead. GUESS WHAT - no one told me it only had a 3 month warranty or I would not have purchased it. I was pissed and after spending $107.00 for a useless battery that wasn't even really made for a bike. HORRIBLE, JUST HORRIBLE.

I would recommend Advance Auto Parts to anyone. They have friendly and attentive service. I needed a part but wasn't sure which brand or size to get. I was asked what kind of car I had and from there we figured out the part I needed. The staff was very helpful, didn't try to upsell me with stuff I didn't need, and made sure I was happy with my choice. There was a nice selection and I decided to check out a few more accessories. The store was very browseable. I would shop there more but I wish there were more locations.

Advance Auto Parts staff was very friendly. The store is organized really well. It was easy to find most of what I needed. The customer service was great. They were helpful in finding what I needed and also explaining why I needed that. Some of the stuff was too expensive but most of the price points were comparable to other large chain stores. Checkout was easy and quick. They even helped load some heavier items into my car. I would definitely shop there again.

I had repairs being done on my car at a local mechanic. My mechanic ordered the part and called a few places to get the best price and advanced auto had the best price for the part. He actually ordered it over the phone and it went rather smoothly. Advance Auto Parts took my credit card info over the phone, delivered the part that I needed for the repair in under an hour so I like the fact that they not only had the part but they delivered it that same day to be installed by my mechanic. An hour and a half later my car was like new again. I am satisfied with the services they provided. Happy, would recommend.

The battery on my truck started to go bad. I went to Advanced Auto Parts and an associate came out to test my battery. After finding it was bad I purchased a new one and the associate installed the new battery for me. I like that they are in close proximity to my house and how their associates are friendly and helpful. I also like that the have a ten percent military discount. They also have lots of items always in stock and have reasonable prices.

I like that Advance Auto Parts is a local auto store that I can go in and buy things. I shopped in store on my last trip to this store and the service was friendly. I can usually find what I want to find, and if I cannot, someone will help me. The checkout was also fast. But though they have decent prices, some of their prices are a bit off in terms of competitive with other stores around here, as well as online services. They also carry a lot of generic products, but not enough brand name ones.

Advance Auto Parts has wide variety of parts and accessories for my car at a great price. They have helpful staffs who provide good customer service and made Advance Auto Parts a true value to shop at for my everyday shopping in-store needs for my vehicles. But I would like them to always keep on hand new items and restocks of older items so there will always be items available for when people need them.

At my local Advance Auto Parts, the customer service is great. I have never had a problem with their service. I was mainly clueless as to what I needed. I went to store and asked for help. This was given fast and smart. They knew exactly what would solve my problem. They are very knowledgeable and eager to help consumers. As for improvement, having the store open longer on weekends would be a great help as many people do their own repairs and can only do so on the weekends.

Advanced Auto Parts is where I go when I need a part for one of my vehicles. I found the customer service to be very good. They gave tons of parts and books that show you how to do it yourself. They also sell accessories that you can decorate your car with. They are very knowledgeable about their parts and they are always willing to help by looking up what parts go with what vehicles. I like that they will come out and check your battery and oil. They also will help you install simple things like windshield wipers or fuses. I just had a man from Advanced Auto Parts install a wiper blade for me 3 days ago.

If I purchase a motorcycle battery from Advance for $100. It went bad within the first two months of the warranty three separate times leaving me stranded. Would not refund my money. The manager and the counter help. The best the counter help and her manager Sarah Made me Furious And called the police on me. If I could give them a negative review With negative Stars I would. Right now they receive a zero stars for their incompetence and crappy merchandise. I would discourage anyone from purchasing any products from this Disreputable Company.

I like Advance Auto Parts because they have quality products and knowledgeable employees. They also have multiple convenient locations and have great hours. I did my purchase at one of their locations. They are usually well stocked, so I just find the product that I needed to purchase and went to check out. The sale associate was very friendly.

Well, it was only a matter of time. Advance Auto Parts has joined the ranks of Auto Zone. Wrong part ordered by store personnel. Not going to be made happy as a customer. Long trip back and forth to get them to right THEIR wrong. No refund without bankcard and driver's license. AAP has lost my business for good. Dropped my trading with AZ some years ago. AAP, welcome to the ostracized world. Should have gone to NAPA in the first place. Never been dissatisfied with them.

Advance Auto Parts is very close to our home, which plays a big part for us when needing parts. Also they have a great staff that is very helpful and willing to search for parts at other locations. Whenever I have issues finding what I need, the staff is more than willing to make sure I have all the correct items I need. If they do not have the item in stock, they get it for me as soon as they can, which is usually 1-2 days. However, it is too bad the store isn't bigger to be able to have more on hand. There is also little information in certain areas as to what to use for your vehicle depending on what you need.

I like that I could choose between new and refurbished items and that I could keep my receipt and bring back original part for the core charge. Some places want it at time of purchase. It is easy to find what I am looking for, the selection was great, and associates were knowledgeable and very helpful. I simply gave them the information on my vehicle and they looked it up and immediately told me what was available. My part was in another location and they did everything necessary to have it sent to their store. It only took until the next afternoon to get it there also which was great! I enjoy buying from Advance Auto Parts. However, I wish they had a better selection of accessories (seat covers, air fresheners and other items to dress my car up) to choose from.

Advance Auto Parts is a great company and easy to work with. It's close to where I live which is extremely convenient. Last time I went to Advance Auto Parts they did not have the part I needed because it was too new. They still looked it up for me online to let me know the cost. Both the product selection and customer service were excellent. No wait at all and greeted me as soon as I came in. Everyone was nice and friendly.

All I can say is wow. Bought brake pads for my car and they wore out. Bought another set from Advance and when I brought in old ones I was denied a refund because the parts had worn out. When I asked so what is the limited lifetime warranty, they replied it was for manufacturing defects. Parts that wear out are not covered by warranty. Hate to tell you but that why I am there... to replace a part that has worn out! Now what you're also telling me is that if the part I buy wears out, even if sold with the warranty, I am still out of luck. Whether that's a blower motor, engine mount, tie rod end, or brake pads. I for one will need to rethink my loyalty to Advance Auto Parts. Oh, and I did check with Auto Zone, Napa, and O'reillys... they all told me if I had the original receipt and the replacement receipt, I would immediately get a refund.

Advance Auto Parts is a good quality store with knowledgeable employees that are always willing to help, but will also allow you to shop if you are interested in looking on your own. The radiator in my van was leaking coolant but it was too late to find a mechanic. I stopped in and asked some questions and got some help finding the coolant I needed as well as some advice on where and how to fix the broken radiator. I like Advance Auto Parts a lot and shop there often. I have never noticed anything I don't like and have always been able to find what I'm looking for quickly and for a decent price. I can't think of anything that needs improvement.

I love that if I have a problem I can go there, service my car and get the auto parts I need under one roof. I love they have the detector to check your car. But maybe they should have a better sitting area while waiting for your car, I rather wait for my car unless I have something better to do. They need to have something edible like vending machines. I always purchase it in store because they are conveniently located close to where I live. They do price comparisons and stick to my budget. I also like that they have a wide inventory and have household needs that I might need.

I bought two oil changes because they offered a $5 rebate (gift card) for each. The rebate form wouldn't print for the cashier so she told me to call their rebate number and they could do it for me. After calling one number, I was told to call a different number (which only works during the week). They took all my information and told me it would be sent out in around 10 days. Now I get an email saying it doesn't qualify, even though it was the one in the ad!! To make matters worse, I bought another item that was in the ad with a manufacturer's rebate. After taking it home and using it I found the date on the rebate had expired!!! I told the lady on the phone and she couldn't wait to get me off the phone!!! Next time I will go somewhere that wants my business!!!

My overall experience was okay. There are batteries and quality parts that I need for my vehicle and Advance Auto Parts selection was very good and sell a wide variety of products. They sell pumps, fix starters, alternators, tires in different sizes, batteries, windshield wipers, Rain-X, starters, alternators fuel pumps, filters and lots of other products. They also sell various types of car wax, radiator caps, and lots of small parts that you can look at on the shelf. Their location is nearby. The salespeople are helpful most of the time. The prices are decent. Customer service has been okay. They could be more friendly or more helpful. I think more women should be hired at all locations, they could organize the product a little bit better so that everything is easier to find. They should give discount and coupons to returning customers. They should offer videos that show customers how to do repair work on their vehicles and they should sell those in the store.

Availability was the main factor for my first trip to Advance Auto Parts. In both states I've lived in, we've had one Advance Auto Parts near us so it made buying parts easy. I initially wanted to replace my windshield wiper blades myself, and they were so helpful in making it a success that I came back for multiple DIY car projects. I've always had pleasant experiences in Advanced Auto Parts when I go inside the store or order online. Everything was handled very professionally. I found the staff helpful but not overly so which was nice. They let me have space to think about my choices and always answered my questions fully. I also find their prices to be fair for most things I've purchased.

I went into the Advance Auto Parts store to buy new brake pads I needed to fix the brakes, so I asked the employee how to fix them and he knew it all. Their employees were willing to assist if you had any questions or trouble, and actually cared about you instead of selling everything they could. They were intelligent in anything you needed help with. The employee knew exactly what parts I would need and tools. The products needed were already in stock so there was no need to order online. They were all right in the store and nothing was hard to find. All in all the employees were great to talk to and had a lot of knowledge on the subject on everything relating to cars and other motor vehicles. The experience was very enjoyable. There was not really much you could improve on in that store, as everything seemed to be in order.

Advance Auto Parts is great. The product selection and customer service were both top notch. I did not have to order the part because it was already in the store. Their employees were very helpful in helping me find what I was searching for when I went in after my headlight stopped working. It did not take very long at all and I was out of there very quick. Their attitudes were also very good, in that they were cheerful and hospitable and were not condescending to the young woman who did not know anything about vehicle parts. What I don't Iike was the store I went to was very small and a little cramped. There could be some better organization. But other than that there is nothing I would change about it.

Customer rewards benefits help! Better fit on generic parts, less chance of failure, overall better compatibility with most of my vehicles, wider range of generic brands available with a wider range of prices available per parts. I dislike the higher prices, and sometimes having to wait days for delivery of parts, sometimes only name brands having the proper fit. I hope that they have easy return policies, and knowledgeable staff also helps when you are at a loss for what you need or what can work. I purchased online thru phone app, pick up at store, or locally shopping at my local store. It is easy to browse site, app and store helps in finding what's needed at any given time.

I like the access to plenty of items in store, as well as shipping in about 2 days. The manuals located by all of the different parts and accessories are also helpful, as my car is somewhat rare to find things for. Many of the workers seem incompetent about cars and car parts. Some are very rude and I have had many bad experiences with the workers there ordering wrong parts or pricing things wrong, etc. So product selection is very good but customer service is absolutely terrible. Except for a few employees who really do care about your money and your time, most employees are not good with people.

Advance Auto Parts has very experienced and helpful workers. They are very fair, professional and will try to answer every question you have. They have great products and warranty on their parts and you can find just about any part for your car. I have never had a problem with any of the customer service reps plus the prices and return policies are very good. There is not much I would change with this company. One thing that they could have is a price comparison to other parts companies and more hands-on help in their parking lot.

Went into Advance Auto Parts Oshkosh, WI to order a part for my truck. I called it the wrong thing and the guy ordering it went out of his way to make sure I, and everyone else in the store knew that I had called it the wrong part. I picked up my order the next day, and tried to put it my truck, and it didn't fit in my truck! He ordered the wrong thing! Thinking maybe I didn't know how to put it in correctly, I took it to my mechanic, and he couldn't fit the part either. So this guy behind the counter belittles me, and he doesn't even know what the hell he's doing. I wouldn't even buy a stick of gum from this place again.

Advance Auto Parts always had good prices, a lot of items on sale and usually had what I needed in stock or could get by the next day and didn’t charge an extra fee. They always had good customer service and was very helpful and understood my needs. They would compare prices and tell me if it was better deal and if the product was as good as higher priced product. The only thing I disliked about Advance Auto Parts is the location. At the time the nearest store was about 30 miles away from where I lived but since put a store in my hometown.

Advance Auto Parts offer Labor reimbursement on repairs. I purchased hub bearings 11/2017, had hub bearings replaced. I took vehicle to GMC Superior Dealership because my ABS control module warning light was on. Replaces ABS, then mechanic told me my hub bearing need to be replaced. I took hub bearing back to Advance Auto Parts for replacement, dealership installed new hub bearing. Two weeks later my ABS control module warning lights turns on. I took vehicle back to GMC Superior Dealership. The diagnostic showed defective hub bearing. I took again defective part to Advance Auto to get new part, dealership installed new part. I paid roughly $380 for hub bearing, over $300 in labor cost to replace defective hub bearing.

I purchased a battery for my Honda Odyssey van that I was gonna start using for work so I wanted to make sure everything would run smoothly. My battery and tune up was overdue but my van was in great condition. Shortly after my purchase I started having real problems with things popping up on my dashboard saying check battery system VGA or VSA? And I began to need hot shots. I took my van to the Honda dealership for diagnosing & was told my battery has a bad cell. So I thought not a problem. I have warranty so I'll return... But very upset that when I carried the heavy battery into Advance for them to test it and they charged it to tell me it's fine and I cannot get a refund or replacement.

Do not buy without a guaranteed labor reimbursement. Bought an alternator for my BMW X5 from AAP online. When the alternator arrived I gave it to a reputable shop in my area to replace for me. Because of the alternator position in the car, the frame must be dropped in order get to the alternator and bracket. Once installed, it was clear to the shop the alternator I purchased from AAP was faulty. The alternator began to smoke shortly after the car was started and never made it out of the bay. The shop had to drop the frame AGAIN to remove the bad part and get another. In all, it was an additional $160 labor to remove and replace after getting another from a better, more reliable company.

I purchased a new car battery. The shelves that hold batteries are made improperly. Battery needs to tip over almost all the way on its side to take off shelf. Batteries will not last too long or at all after being tipped over. I spoke with the battery retrieving salesman about this, in so many words he refused to change my battery. Unfortunately I was broke down in their parking lot, had to buy the battery.

Powersport battery. Lasted 2 months before it went bad. When I returned it to store in Manchester they checked it. Said it was good and wouldn't exchange it. I brought it home. Charged it and tried it in my gold wing bike and another quad would not work. Took it to London store and same thing. I got very mad and came home and contacted their home office in Virginia, and was informed they didn't care about losing a customer either. What has the world came to???

Advance auto parts... Does all they cannot honor Lifetime warranty. They do their best to get out of lifetime warranties. They lie about the lifetime policy that you paid extra for. I paid extra for lifetime replacement which is clearly printed on my receipt lifetime replacement, which means that the brake shoe will last the lifetime of the car not matter how many miles or years you keep it. I do have a copy of receipt if needed.

Bought an alternator January of 2016 to replace my factory original in my 2002 F350 truck. Original lasted 14.5 years. Also new batteries the same week. A few weeks ago, I take a road trip across the country with my wife and kids. We were literally in the middle of nowhere... no phone service. No radio stations. No passing cars. No houses. No towns. The middle of nowhere. The last town I passed through was about 80 miles back and it had maybe 10 houses and a couple small businesses. No phone service here and my next town I would be passing was about 60 miles away. So we are just driving along and my battery light comes on. I knew it was the alternator the second the light came on but I got out of the truck, popped the hood and did a test anyway... Yup the alternator was fried. What to do, what to do...

Today is now the 2nd time I have went online on Advanced Auto Parts Web page to make sure they had a part in stock. It said my part was in stock at several locations. I went to the store to pick up my part & for the 2nd time in the last 6 months they didn't have it in the store, or any other store around my area! Why have a Web page with false information? I desperately needed the part today! Thankfully another company had my part & IN STOCK! I paid more but I was able to get the part I needed.

Purchased new Gold rated auto battery, online, after discounts and core refund came to $97.36, 3 year warranty, is supposed to be free exchange. 3 1/2 months later battery goes dead, I bring to store. Store wants to try a 35 minute charge and retest, fine. I come back and there's a printout, battery defective. NOW they say since I bought battery online originally they can only refund my original purchase and I would have to buy a new battery at the store price AND since they are giving me a refund on the original battery I would not get a $22 core charge back on a NEW battery??? Finally after 45 minutes online chat and another 20 or 30 minutes on phone with customer service they are refunding my difference. About $35. Should not have had to go through all that but they finally come through!

Advance buys PMD with lifetime warranty from Dorman, then sells it with one year warranty. They get it replaced for free, then sell the next one to you again, and again, and again, etc. They never pay for replacement part from Dorman. They just lost my business. O'Reilly's has same part from Dorman with lifetime warranty. I'm not going back to Advance again.

They know nothing about automobiles. Wrong parts again. I will never purchase anything there. Again be smart, go back to Napa. These jokers can't even punch order in computer right. It's a wonder they can spell their names. Or can they? Very dissatisfied.

Do not buy anything from this company. Purchased HD Solenoid with lifetime warranty in 2015. Solenoid burned out and they do not honor their warranty. So go to O'Reilly and get your parts, lifetime warranty on most parts with No Hassle warranty. Do not go to AutoZone either. You have to get stupid with these folks. O'REILLY WILL GET MY BUSINESS!!!

I have just found out that my lower headlight died. The one I bought from Advance Auto in Sept. I did not have the receipt. I tried to exchange it after uninstalling it. The desk guy said that he needed a receipt. I went back home to grab the receipt and came back with the box that carried the part. Another sales guy told me that they do not sell that part here. That was in spite of the fact that I provided the receipt and box and another part that bought but was not able to install myself. Their return policy is 1 year with receipt which I did provide. Still the sales guy denied the receipt claiming that the part is not Advance Auto part.

Manager at store in Georgetown, TX. Store #6255. What a deal. Bought an in-tank fuel pump for my Chevy truck over 3 yrs ago, closer to 4 or 5; he stood by it. I was in G-town on business then, home now in Houston: had 2 horrible experiences over it with 2 store managers here, even got Corporate involved (that sure fixed my problem. Great job!). One manager here said "I don't know you even bought that item from us, you could have bought it anywhere else and are just trying to get over on me..." That, and the store in G-Town can vouch for me (store #6255).

I have spent 1000's of dollars here and one new guy that does not know what he is doing gave me the wrong part. When I went back he said it was my fault. If you're in Adrian MI and a Walter ** tries helping you turn around and go to another part store and save yourself a headache.

When Carquest took over API the incorrect balances started going askew. Then when Advance Auto parts took over Carquest it got from bad to worse, from interchanging accounts, & bringing in old accounts they totally screwed up! My wife (former bookkeeper) spent weeks going thru their mistakes & we were owed us a small amount of $, showed it to Dave, the rep. He agreed & came back a few weeks later saying it will be straighten out, just check the email. He also mentioned we were not the only companies that got screwed with wrong #'s, & others much worse. Needless to say all I received was a call from collections stating we owe advance over $1,000. When I told this jerk they owed us money, he said, "See you in court." I talked to Dave & because of this any other mistakes by these companies, for two years he quit. I would appreciate anyone else who has been screwed too, maybe there should be a class action suit!

Bought PEAK antifreeze with a posted 10 dollar rebate gift card. Well come to find out it only can be used at Advanced Auto. Never said this prior to getting the card. Take it however you want but this was totally a shame job.

I purchased a car battery online from Advance Auto Parts in March 2013. The battery came with a 5 year warranty and 3 year free replacement. By purchasing online, I got a $40 discount. The battery failed 2 days ago, with approximately 16 months of the original 5 years remaining. I contacted the store from which I picked up the battery and was told that they no longer provide a 5 year warranty on batteries and that it would take a long time and great effort, including multiple telephone calls to their "home office" to calculate the prorata amount I should receive as credit toward a new battery. Clearly, they wanted me to abandon any warranty benefit I was due - and they didn't know how to calculate the prorata amount or to read their own website that describes in detail how to make the calculation.

On July 31, 2015 I purchased 2 Marine batteries for my boat to replace 2 batteries that lasted 6 seasons (not from Advance Auto). The batteries are in the boat June, July and August. After that, the boat gets winterized and the batteries are removed and stored in a dry place on my workbench. They get fully charged prior to storage. In 2015 the 2 new batteries were in my boat 1 month (August) before winterization.

Would not installed purchased battery. Computer said more than 30 minutes. Took 6 minutes to remove existing. 2012 Ford E350. Gimmick to overcharge for battery, and not verify charging system or replacement of battery.

I am a loyal customer of above business for over 15 years. Recently I ordered a battery for my 2003 Hyundai Elantra from 9272 Old Keene Mill Road Va. Per their advertisement in the store for "Free battery replacement" I asked the store to replace my old battery with newly purchased battery, but the store representative refused to do so. I am a 31 years veteran of DoD and a senior citizen of this country. After repeated request to store manager also the store refused to install my battery and I have to look for an alternative to get it installed. Hence I urge to all senior citizen to boycott this store. I will never purchase anything from this store. I urge this business to correct this practice by implementing adequate disciplinary action to the manager of this store for violating their management policy.

I agree with posts about specific individuals at Advance Auto stores having difficult personalities; that happens in any business. However, generally service depends on training for the employees and the actual head count at a store. The corporate management at Advance Auto is abysmal. They cut employees hours if a store is doing well. First of all Advance Auto does not pay a living wage. They consider labor to be a commodity so they go with "what the market will bear." They get away with it because there is very little competition for labor so the wages are driven down. Even with the low wages the corporate management cuts hours making it even farther from a subsistence wage. This damages the morale of the employees which results in those employees not being incentivized to work hard.

We purchased a starter last year. After about a month it started acting up. Being a Snowbird I was unable to replace starter at that time. We called Advance Auto to let them know there was an issue and they told us it was under warranty. Today I removed the starter and returned it to my nearest Advance Auto with the receipt. They informed me that since the phone number on the receipt was different they would not honor the warranty. They gladly checked the starter and informed me it was fine. I reinstalled it with same results! Removed it again and brought it to Auto Zone, and replaced it. New starter works fine. I guess I won't go to Advance Auto again.

Very dishonest & rude people. They sold me a part for my pickup truck that failed less than a year after installation. When I walked into the store in question that I purchased the part from they denied me the District Manager's name and contact info. They also denied me a printout of the original purchase as well as the person that they spoke to from corporate. So I called another store local and got the district manager's name & number and called him. It took 3 weeks for him to call me back and I got nothing but the runaround from him. I next called the manufacturer of the part that damaged my truck's engine & they told me I had to go thru Advance. Now by this time I was 2 months in the dm, never filed my claim and I called corporate again. They filed the claim and ran me all over the place. In the meantime someone ordered my purchase history be deleted and the part's order history was deleted too to cover up & avoid a payout.

They always give hard time to refund even they said that product is to let me rent only. I deposit money to use and then bring that product, return them so I can get the refund. That is a great lie. I think most people have been cheated like me. The rental product is a set to check leaking with $270 deposit. Stay away from this place.

Went to return some stuff with a valid receipt, but did not have the same credit card. Mac ** who claims to be the manager refused the return or even giving me an exchange or store credit. Why are businesses with this real bad customer service stay in business? Store number 9019.

I am a frequent customer of the Advance Auto Parts, 447 Station Ave, Yarmouth MA. On no less than three occasions in July 2016 I walked into the store for parts. I waited patiently at the counter for 3 to 5 minutes for help as the counter help stood two counters down ignoring me. There was no one else in the store. The order was placed through the online website. When I finally spoke up for help the employee, ** rudely, reluctantly said, "What do you want". This was the time I finally asked for the manager. ** was very helpful and told me this kind of treatment was unacceptable and he would deal with it. He also said there would be so new openings for help and if I would want part time work. I accepted the offer and started three weeks later.

I will like to leave a good review for store in Waterford, MI store# 08762. They was so helpful and even next day when I picked up my items the other staff was polite and carried my items outside. Thanks Jennie, Crystal, Ted and Ronnie. That how good employees supposed to be an ack???

This evening, at exactly 8:12 P.M., after working tirelessly on my wife's rear brakes after a long, hot day at work, I ended up having to take a drive to my local AAP store at 447 Station Ave, South Yarmouth for a new brake caliper. I knew exactly what I needed, walking into the store with the core in my hand. The only clerk, ** was behind the counter, stared at me without greeting me as a valued customer, and continued shuffling around paperwork for another 20 seconds until finally recognizing me, saying "What do you need?" - as if I was bothering him. I told him the part I needed, and he demanded a few more facts about the car, which I gave him. He was very short with me, holding absolutely no conversation and asking no questions as to what I was doing or if I needed advice.

My car did not have any break lights so I stopped at Advance Auto Parts to get the bulbs to replace. I was told by the attendant that it could be the light bulbs or the break switch. I asked how long it would take for an attendant to change the bulbs for me and he stated that they no longer offer that service. He informed me that I could go to another auto parts store if I wanted them put in! I informed him that I did not have any break lights so how was I supposed to be driving around looking for another store. He was in a hurry because it was his break so he left. I called my son to have him assist me and when he arrived he saw that the item the attendant had given me was the wrong item. I had to go in and was greeted by a female attendant who checked and gave me the correct item.

I got an email from Advance Auto reminding me my Speed Perks discount was about to expire. $5 off $20 so I stopped by the local Advance Auto to use the coupon. Mind you, Speed Perks "coupons" are earned when you buy something else. So it's a promised discount for a future purchase, or so I thought. Put a 5 qt jug of oil on the counter and my Speed Perks "coupon", which doesn't expire for another week. Clerk scans it, says, "oh, this is no good. The oil is on sale." So what if it is oil, and so what if it is on sale??? I purchased an item previously with the PROMISE of a $5 off coupon. Only on full price items. Not even as good as coupons WITHOUT a purchase.

In Greensboro North Carolina store Advance Auto on West Market Jennifer and Kevin was really rude. I thought they was racist. When I walked in the door was supposed to treat me as a customer and not a crook like I had stole something. Was just trying to return an oil filter without the oil filter box. Don't never returned nothing without the box there. They should remove them rude employee from the store. I wouldn't want nobody working like that for me if I had a business to run. Kevin wants to butt in my conversation. Stay in your lane Kev.

I placed and order online (#**) because they offer a 20% of discount. That's no true. When I went to the store to pick up item (a battery for my car) I realized that they didn't apply the discount. The worker at the store tell me that I have to call customer services (18772382623). Guess what... fraud!!! They said (we can apply the code to that order because is already placed). Even more, they don't install the battery because was already 06:05 pm and they do not allow his workers install nothing outside the store after 06:00 pm. I was there 05:35 but the guy who take care of me was in the bathroom. Never I will buy nothing in Advance Auto Parts again... THIS IS SUCK!!! I WISH TO PUT A (-STAR) BUT THE WEBSITE DON'T HAVE THAT OPTION, THAT'S WHY I PUT 1 STAR.

I went to Advance Auto Parts to get new windshield wipers. I paid about $40 for all three. They never offered to put them on for me, so I waited a couple of weeks until my son could do it for me. Then, we found that the wiper on the driver's side did not even touch the windshield all the way and there was about a foot of space that it didn't wipe. I went back to the store and at first the guy said it was the wrong blade. Then he started implying that my son ruined the blade. I was then disgusted and put down the blade (without the wiper) to leave and it cracked the windshield. The guy then wanted me to pay more to "upgrade" the wiper to get one that worked. I refused and he gave me an even exchange that had the same problem. I kept it for the time being just to have a blade, but later went elsewhere to get an appropriate blade.

Reference: Order # ** of June 30 2016, transaction and pickup date July 01 2016. My online order contained qualifying items Wearever Platinum brake pads and two Wearever rotors, both on the same ticket. I submitted the rebate online on July 03 2016, via tracking # **. However, Advance Auto Parts denied the rebate saying that the order did not contain qualifying products. Despite asking, I have not been given a specific reason for denial. As of 7/18/2016, the rebate offer of $40 ($20/axle) is still being advertised on the AAP website. I have been a loyal AAP customer for several years but after my recent experience I am pissed off. In the future, I will buy my vehicle parts from other stores.

If you buy a battery online at Advanced Auto you do not have a warranty at the store. The store will issue a credit to your account for a refund and you have to purchase a new battery instead of getting a warranty replacement. They take forever to put the refund into your bank account. The price for the new battery purchase was more than the stated refund amount. My warranty states free refund for 3 years. My battery was 23 months old. I am still waiting for money and am thinking of filing suit for the warranty breach. I will never purchase from Advance Auto again. They do not show warranty as reason. They just show it as return.

I purchased two sets of Platinum pro brake pads and Wearever rotors from Advance Auto Parts on 06/20/12016 and 07/01/2016. I upgraded to the Platinum pro pads because a rebate option popped up during my parts search. The rebate referral offered a $40 rebate ($20 per axle) if the Platinum pro and rotors were purchased together. I went to the rebate section of Advance Auto Parts website and found the rebate offer as described. The offer required that these items be purchased by July 27th, 2016 and both items be on the same receipt.

I ordered online two rotors for my vehicle. I picked them up from an AAP (Store 7167) I wasn't familiar with because my local AAP didn't have them in stock. After a 20 mile drive, I pick up the rotors. Next day my mechanic friend goes to install them and shows me one rotor that was completely used and worn. Obviously some previous ** customer swapped the new one out for their old one and returned it in the original box. I wasn't happy but drove back to the store to get a new rotor and to complain about the fact they weren't inspecting their returns and were just putting them back into stock.

I live 45 miles from the closest auto parts store, which just so happens to be Advance. Whenever I need something, I always call ahead to make sure the store either has it, or can get it shortly. The last three times I drove down to pick up parts, I was either greeted with incompetent, stoned employees, informed that they really didn't have the parts they just got done saying they had, or was given parts to vehicles nowhere close to mine. I've always had the best of experiences with this company in the past.

I was in Hickory, NC with my daughter for her surgery. I left hospital to get lunch and fan on radiator stopped working causing car to overheat. The only fan available was at one of your stores 25 miles away. I could not travel that distance with car overheating. The store #08025 called and had it shipped to their store all within 1 hour so my son could purchase it at their store once it was in their inventory. John ** contacted me so I could let my son know that it was there so he could purchase for me online. With this emergency and daughter in surgery they were very professional and super helpful, helping any way they could so I could be on my way. I want to thank all that helped again.

Bought a part online, has a lifetime warranty. Installed on vehicle, lasted 7 months. Took to store, would not exchange it and got accused of switching parts and trying to get over on them. Store 9422 North Port, FL. Team member who waited on me - Casey.

Every time I go purchase they make you wait online 15 minute plus while they have 3 employees talking or doing nothing who see you in waiting and not tending me at register. They're very rude and not attentive...

I bought the brakes and rotors from Advance Auto Parts specified for a $40 rebate. I filled out the form for the rebate and was told that I get the status in two weeks. Two weeks later Advance or affiliate company handling the rebate advised that the rebate was not qualified and pretty much cheated me out of it in my opinion. I will not be doing business with them again as I do not believe they were honest, nor acted in good faith. Bye, Bye Advance. Shame on you!!!