Advance Auto Parts Reviews

I like that at Advance Auto Parts there is never a long wait for help. I have ordered items both in the store and online for in-store pickup. The products that I search for online were easy to find and their website was very user-friendly. I find their store to be very well run and every time I come in there I am greeted with a smile. In the store it is very easy to find someone to assist me and the employees are always knowledgeable of the product. The employees are also always friendly when I ask a lot of questions because I myself do not know a lot about vehicles. They also make sure I am given the product with the best quality and the best price. I would possibly suggest though that things be a little easier to find without assistance however this is also sometimes difficult when a store carries such a wide variety of products, which is not a bad thing.

It is a auto parts store pretty close to my home. They will test your battery, alternator, etc. and help you figure out what needs replaced. Their prices are reasonable and they are usually stocked well on needed parts. As well as lots of product choices for oil, oil type, cleaning products, tire and rim cleaners and polish, lots of cosmetic finishing touches, and much more.

Advanced Auto Parts is an easy place to go to find things for my car. As a woman buying things for my car can be confusing but in this store it's simple. Also, there are usually other people there like me buying the basics. Many times though I feel like I am the only woman in the store so hire more women. I know that they can't just hire more women but maybe make the working environment more gender neutral. When I go to the store it's because I need something right then (usually windshield wipers). I will normally go directly to the counter and ask for what I need based upon my car model and year. Most of the employees will install the parts for me and I love it!

Advance Auto Parts's product selection and customer service were excellent. They provide personalized assistance from the start to the end of my purchases. Employee asked myself specific, related questions to establish correct answers. Furthermore, they offer personalized opinions and assistance to ensure that I'm buying the correct part. If I have any doubts, I am not likely to buy wrong products.

I have been to many different automotive parts companies and all others I truly dislike but Advance Auto Parts I didn't dislike any part of the store. It was clean and prices were great. I like many things about this company. The best part was how all the employees wanted and were ready to help me as soon as I walked in and I didn't have to ask anyone to help me find something.

Advance Auto Parts is the main store I get parts from. It's good that we have part stores with people working there that know some things about vehicles. I have bought both ways online and in the store. I like to order some things online because it's a lot easier and customer service is a little better online than in stores. Also, the stores need to get tools that we could rent instead of buying the tool. Overall, I had a great experience but I think Advance Auto could improve their customer service. I have came to see that every part store needs to improve in that area. If all the part stores can get their customer service a little more better then people wouldn't have to order online.

Advance Auto Parts is a really good auto parts store. They have great customer service and they always have the parts I need or want. If they don't have what I need they order it for me. I order usually in-store. The employees are great. They are nice and always helpful. So if you need something to fix ask the employees.

The employees were friendly, well informed, professional, and extremely helpful. They had all the parts and supplies that I needed for repairing my car in stock and they gave some very helpful suggestions. However, they need to open more stores. I have to travel quite a distance to get to one of their stores. Although the product selection was adequate, they also need to greatly increase the number and selection of car accessories.

Advance Auto Parts has knowledgeable and helpful employees and great selection of merchandise at good prices. They have brightly lit and easy parking. The store has a convenient location, is always clean and well stocked. I have never ordered anything because it was in stock and I left the store with the part that I needed. The only thing is the store should not be placed on a busy intersection.

It had what I need it. Had friendly people who work there and help you out a lot and try to find what part I needed. They are very nice people to get to help you in the store and show you on the computer how much it will cost me but some of them don't know what they were doing and how to find it on the computer or the price of the part. I order it in store and had to wait to order the parts and they might not have the part there and have to order them and It take two week to get them or they say they have on the phone and when you get there they do not have them.

I needed a battery for my motorcycle so I went to Advanced Auto. Told them the make year model of the bike of which they gave me a battery and insisted it was correct. GUESS WHAT, NOPE. So I go back with the actual dead battery they credit the difference from the first one to the correct one. I get the battery back to the bike, it's dead. We charged it for an hour or so. I keep the bike battery on a trickle charge but still the battery was weak and didn't fire right up like it should but me not being a mechanic I figured maybe the starter is going on it of which case I did not have money to fix it. Anyways I forgot to plug the trickle charger in and 2 days it was dead. GUESS WHAT - no one told me it only had a 3 month warranty or I would not have purchased it. I was pissed and after spending $107.00 for a useless battery that wasn't even really made for a bike. HORRIBLE, JUST HORRIBLE.

I would recommend Advance Auto Parts to anyone. They have friendly and attentive service. I needed a part but wasn't sure which brand or size to get. I was asked what kind of car I had and from there we figured out the part I needed. The staff was very helpful, didn't try to upsell me with stuff I didn't need, and made sure I was happy with my choice. There was a nice selection and I decided to check out a few more accessories. The store was very browseable. I would shop there more but I wish there were more locations.

Advance Auto Parts staff was very friendly. The store is organized really well. It was easy to find most of what I needed. The customer service was great. They were helpful in finding what I needed and also explaining why I needed that. Some of the stuff was too expensive but most of the price points were comparable to other large chain stores. Checkout was easy and quick. They even helped load some heavier items into my car. I would definitely shop there again.

I had repairs being done on my car at a local mechanic. My mechanic ordered the part and called a few places to get the best price and advanced auto had the best price for the part. He actually ordered it over the phone and it went rather smoothly. Advance Auto Parts took my credit card info over the phone, delivered the part that I needed for the repair in under an hour so I like the fact that they not only had the part but they delivered it that same day to be installed by my mechanic. An hour and a half later my car was like new again. I am satisfied with the services they provided. Happy, would recommend.

The battery on my truck started to go bad. I went to Advanced Auto Parts and an associate came out to test my battery. After finding it was bad I purchased a new one and the associate installed the new battery for me. I like that they are in close proximity to my house and how their associates are friendly and helpful. I also like that the have a ten percent military discount. They also have lots of items always in stock and have reasonable prices.

I like that Advance Auto Parts is a local auto store that I can go in and buy things. I shopped in store on my last trip to this store and the service was friendly. I can usually find what I want to find, and if I cannot, someone will help me. The checkout was also fast. But though they have decent prices, some of their prices are a bit off in terms of competitive with other stores around here, as well as online services. They also carry a lot of generic products, but not enough brand name ones.

Advance Auto Parts has wide variety of parts and accessories for my car at a great price. They have helpful staffs who provide good customer service and made Advance Auto Parts a true value to shop at for my everyday shopping in-store needs for my vehicles. But I would like them to always keep on hand new items and restocks of older items so there will always be items available for when people need them.

At my local Advance Auto Parts, the customer service is great. I have never had a problem with their service. I was mainly clueless as to what I needed. I went to store and asked for help. This was given fast and smart. They knew exactly what would solve my problem. They are very knowledgeable and eager to help consumers. As for improvement, having the store open longer on weekends would be a great help as many people do their own repairs and can only do so on the weekends.

Advanced Auto Parts is where I go when I need a part for one of my vehicles. I found the customer service to be very good. They gave tons of parts and books that show you how to do it yourself. They also sell accessories that you can decorate your car with. They are very knowledgeable about their parts and they are always willing to help by looking up what parts go with what vehicles. I like that they will come out and check your battery and oil. They also will help you install simple things like windshield wipers or fuses. I just had a man from Advanced Auto Parts install a wiper blade for me 3 days ago.

If I purchase a motorcycle battery from Advance for $100. It went bad within the first two months of the warranty three separate times leaving me stranded. Would not refund my money. The manager and the counter help. The best the counter help and her manager Sarah Made me Furious And called the police on me. If I could give them a negative review With negative Stars I would. Right now they receive a zero stars for their incompetence and crappy merchandise. I would discourage anyone from purchasing any products from this Disreputable Company.

I like Advance Auto Parts because they have quality products and knowledgeable employees. They also have multiple convenient locations and have great hours. I did my purchase at one of their locations. They are usually well stocked, so I just find the product that I needed to purchase and went to check out. The sale associate was very friendly.

Well, it was only a matter of time. Advance Auto Parts has joined the ranks of Auto Zone. Wrong part ordered by store personnel. Not going to be made happy as a customer. Long trip back and forth to get them to right THEIR wrong. No refund without bankcard and driver's license. AAP has lost my business for good. Dropped my trading with AZ some years ago. AAP, welcome to the ostracized world. Should have gone to NAPA in the first place. Never been dissatisfied with them.

Advance Auto Parts is very close to our home, which plays a big part for us when needing parts. Also they have a great staff that is very helpful and willing to search for parts at other locations. Whenever I have issues finding what I need, the staff is more than willing to make sure I have all the correct items I need. If they do not have the item in stock, they get it for me as soon as they can, which is usually 1-2 days. However, it is too bad the store isn't bigger to be able to have more on hand. There is also little information in certain areas as to what to use for your vehicle depending on what you need.

I like that I could choose between new and refurbished items and that I could keep my receipt and bring back original part for the core charge. Some places want it at time of purchase. It is easy to find what I am looking for, the selection was great, and associates were knowledgeable and very helpful. I simply gave them the information on my vehicle and they looked it up and immediately told me what was available. My part was in another location and they did everything necessary to have it sent to their store. It only took until the next afternoon to get it there also which was great! I enjoy buying from Advance Auto Parts. However, I wish they had a better selection of accessories (seat covers, air fresheners and other items to dress my car up) to choose from.

Advance Auto Parts is a great company and easy to work with. It's close to where I live which is extremely convenient. Last time I went to Advance Auto Parts they did not have the part I needed because it was too new. They still looked it up for me online to let me know the cost. Both the product selection and customer service were excellent. No wait at all and greeted me as soon as I came in. Everyone was nice and friendly.

All I can say is wow. Bought brake pads for my car and they wore out. Bought another set from Advance and when I brought in old ones I was denied a refund because the parts had worn out. When I asked so what is the limited lifetime warranty, they replied it was for manufacturing defects. Parts that wear out are not covered by warranty. Hate to tell you but that why I am there... to replace a part that has worn out! Now what you're also telling me is that if the part I buy wears out, even if sold with the warranty, I am still out of luck. Whether that's a blower motor, engine mount, tie rod end, or brake pads. I for one will need to rethink my loyalty to Advance Auto Parts. Oh, and I did check with Auto Zone, Napa, and O'reillys... they all told me if I had the original receipt and the replacement receipt, I would immediately get a refund.

Advance Auto Parts is a good quality store with knowledgeable employees that are always willing to help, but will also allow you to shop if you are interested in looking on your own. The radiator in my van was leaking coolant but it was too late to find a mechanic. I stopped in and asked some questions and got some help finding the coolant I needed as well as some advice on where and how to fix the broken radiator. I like Advance Auto Parts a lot and shop there often. I have never noticed anything I don't like and have always been able to find what I'm looking for quickly and for a decent price. I can't think of anything that needs improvement.

I love that if I have a problem I can go there, service my car and get the auto parts I need under one roof. I love they have the detector to check your car. But maybe they should have a better sitting area while waiting for your car, I rather wait for my car unless I have something better to do. They need to have something edible like vending machines. I always purchase it in store because they are conveniently located close to where I live. They do price comparisons and stick to my budget. I also like that they have a wide inventory and have household needs that I might need.

I bought two oil changes because they offered a $5 rebate (gift card) for each. The rebate form wouldn't print for the cashier so she told me to call their rebate number and they could do it for me. After calling one number, I was told to call a different number (which only works during the week). They took all my information and told me it would be sent out in around 10 days. Now I get an email saying it doesn't qualify, even though it was the one in the ad!! To make matters worse, I bought another item that was in the ad with a manufacturer's rebate. After taking it home and using it I found the date on the rebate had expired!!! I told the lady on the phone and she couldn't wait to get me off the phone!!! Next time I will go somewhere that wants my business!!!

My overall experience was okay. There are batteries and quality parts that I need for my vehicle and Advance Auto Parts selection was very good and sell a wide variety of products. They sell pumps, fix starters, alternators, tires in different sizes, batteries, windshield wipers, Rain-X, starters, alternators fuel pumps, filters and lots of other products. They also sell various types of car wax, radiator caps, and lots of small parts that you can look at on the shelf. Their location is nearby. The salespeople are helpful most of the time. The prices are decent. Customer service has been okay. They could be more friendly or more helpful. I think more women should be hired at all locations, they could organize the product a little bit better so that everything is easier to find. They should give discount and coupons to returning customers. They should offer videos that show customers how to do repair work on their vehicles and they should sell those in the store.

Availability was the main factor for my first trip to Advance Auto Parts. In both states I've lived in, we've had one Advance Auto Parts near us so it made buying parts easy. I initially wanted to replace my windshield wiper blades myself, and they were so helpful in making it a success that I came back for multiple DIY car projects. I've always had pleasant experiences in Advanced Auto Parts when I go inside the store or order online. Everything was handled very professionally. I found the staff helpful but not overly so which was nice. They let me have space to think about my choices and always answered my questions fully. I also find their prices to be fair for most things I've purchased.

I went into the Advance Auto Parts store to buy new brake pads I needed to fix the brakes, so I asked the employee how to fix them and he knew it all. Their employees were willing to assist if you had any questions or trouble, and actually cared about you instead of selling everything they could. They were intelligent in anything you needed help with. The employee knew exactly what parts I would need and tools. The products needed were already in stock so there was no need to order online. They were all right in the store and nothing was hard to find. All in all the employees were great to talk to and had a lot of knowledge on the subject on everything relating to cars and other motor vehicles. The experience was very enjoyable. There was not really much you could improve on in that store, as everything seemed to be in order.

Advance Auto Parts is great. The product selection and customer service were both top notch. I did not have to order the part because it was already in the store. Their employees were very helpful in helping me find what I was searching for when I went in after my headlight stopped working. It did not take very long at all and I was out of there very quick. Their attitudes were also very good, in that they were cheerful and hospitable and were not condescending to the young woman who did not know anything about vehicle parts. What I don't Iike was the store I went to was very small and a little cramped. There could be some better organization. But other than that there is nothing I would change about it.

Customer rewards benefits help! Better fit on generic parts, less chance of failure, overall better compatibility with most of my vehicles, wider range of generic brands available with a wider range of prices available per parts. I dislike the higher prices, and sometimes having to wait days for delivery of parts, sometimes only name brands having the proper fit. I hope that they have easy return policies, and knowledgeable staff also helps when you are at a loss for what you need or what can work. I purchased online thru phone app, pick up at store, or locally shopping at my local store. It is easy to browse site, app and store helps in finding what's needed at any given time.

I like the access to plenty of items in store, as well as shipping in about 2 days. The manuals located by all of the different parts and accessories are also helpful, as my car is somewhat rare to find things for. Many of the workers seem incompetent about cars and car parts. Some are very rude and I have had many bad experiences with the workers there ordering wrong parts or pricing things wrong, etc. So product selection is very good but customer service is absolutely terrible. Except for a few employees who really do care about your money and your time, most employees are not good with people.

Advance Auto Parts has very experienced and helpful workers. They are very fair, professional and will try to answer every question you have. They have great products and warranty on their parts and you can find just about any part for your car. I have never had a problem with any of the customer service reps plus the prices and return policies are very good. There is not much I would change with this company. One thing that they could have is a price comparison to other parts companies and more hands-on help in their parking lot.

Went into Advance Auto Parts Oshkosh, WI to order a part for my truck. I called it the wrong thing and the guy ordering it went out of his way to make sure I, and everyone else in the store knew that I had called it the wrong part. I picked up my order the next day, and tried to put it my truck, and it didn't fit in my truck! He ordered the wrong thing! Thinking maybe I didn't know how to put it in correctly, I took it to my mechanic, and he couldn't fit the part either. So this guy behind the counter belittles me, and he doesn't even know what the hell he's doing. I wouldn't even buy a stick of gum from this place again.

Advance Auto Parts always had good prices, a lot of items on sale and usually had what I needed in stock or could get by the next day and didn’t charge an extra fee. They always had good customer service and was very helpful and understood my needs. They would compare prices and tell me if it was better deal and if the product was as good as higher priced product. The only thing I disliked about Advance Auto Parts is the location. At the time the nearest store was about 30 miles away from where I lived but since put a store in my hometown.

Advance Auto Parts offer Labor reimbursement on repairs. I purchased hub bearings 11/2017, had hub bearings replaced. I took vehicle to GMC Superior Dealership because my ABS control module warning light was on. Replaces ABS, then mechanic told me my hub bearing need to be replaced. I took hub bearing back to Advance Auto Parts for replacement, dealership installed new hub bearing. Two weeks later my ABS control module warning lights turns on. I took vehicle back to GMC Superior Dealership. The diagnostic showed defective hub bearing. I took again defective part to Advance Auto to get new part, dealership installed new part. I paid roughly $380 for hub bearing, over $300 in labor cost to replace defective hub bearing.

I purchased a battery for my Honda Odyssey van that I was gonna start using for work so I wanted to make sure everything would run smoothly. My battery and tune up was overdue but my van was in great condition. Shortly after my purchase I started having real problems with things popping up on my dashboard saying check battery system VGA or VSA? And I began to need hot shots. I took my van to the Honda dealership for diagnosing & was told my battery has a bad cell. So I thought not a problem. I have warranty so I'll return... But very upset that when I carried the heavy battery into Advance for them to test it and they charged it to tell me it's fine and I cannot get a refund or replacement.

Do not buy without a guaranteed labor reimbursement. Bought an alternator for my BMW X5 from AAP online. When the alternator arrived I gave it to a reputable shop in my area to replace for me. Because of the alternator position in the car, the frame must be dropped in order get to the alternator and bracket. Once installed, it was clear to the shop the alternator I purchased from AAP was faulty. The alternator began to smoke shortly after the car was started and never made it out of the bay. The shop had to drop the frame AGAIN to remove the bad part and get another. In all, it was an additional $160 labor to remove and replace after getting another from a better, more reliable company.

I purchased a new car battery. The shelves that hold batteries are made improperly. Battery needs to tip over almost all the way on its side to take off shelf. Batteries will not last too long or at all after being tipped over. I spoke with the battery retrieving salesman about this, in so many words he refused to change my battery. Unfortunately I was broke down in their parking lot, had to buy the battery.

Powersport battery. Lasted 2 months before it went bad. When I returned it to store in Manchester they checked it. Said it was good and wouldn't exchange it. I brought it home. Charged it and tried it in my gold wing bike and another quad would not work. Took it to London store and same thing. I got very mad and came home and contacted their home office in Virginia, and was informed they didn't care about losing a customer either. What has the world came to???

Advance auto parts... Does all they cannot honor Lifetime warranty. They do their best to get out of lifetime warranties. They lie about the lifetime policy that you paid extra for. I paid extra for lifetime replacement which is clearly printed on my receipt lifetime replacement, which means that the brake shoe will last the lifetime of the car not matter how many miles or years you keep it. I do have a copy of receipt if needed.

Bought an alternator January of 2016 to replace my factory original in my 2002 F350 truck. Original lasted 14.5 years. Also new batteries the same week. A few weeks ago, I take a road trip across the country with my wife and kids. We were literally in the middle of nowhere... no phone service. No radio stations. No passing cars. No houses. No towns. The middle of nowhere. The last town I passed through was about 80 miles back and it had maybe 10 houses and a couple small businesses. No phone service here and my next town I would be passing was about 60 miles away. So we are just driving along and my battery light comes on. I knew it was the alternator the second the light came on but I got out of the truck, popped the hood and did a test anyway... Yup the alternator was fried. What to do, what to do...

Today is now the 2nd time I have went online on Advanced Auto Parts Web page to make sure they had a part in stock. It said my part was in stock at several locations. I went to the store to pick up my part & for the 2nd time in the last 6 months they didn't have it in the store, or any other store around my area! Why have a Web page with false information? I desperately needed the part today! Thankfully another company had my part & IN STOCK! I paid more but I was able to get the part I needed.

Purchased new Gold rated auto battery, online, after discounts and core refund came to $97.36, 3 year warranty, is supposed to be free exchange. 3 1/2 months later battery goes dead, I bring to store. Store wants to try a 35 minute charge and retest, fine. I come back and there's a printout, battery defective. NOW they say since I bought battery online originally they can only refund my original purchase and I would have to buy a new battery at the store price AND since they are giving me a refund on the original battery I would not get a $22 core charge back on a NEW battery??? Finally after 45 minutes online chat and another 20 or 30 minutes on phone with customer service they are refunding my difference. About $35. Should not have had to go through all that but they finally come through!

Advance buys PMD with lifetime warranty from Dorman, then sells it with one year warranty. They get it replaced for free, then sell the next one to you again, and again, and again, etc. They never pay for replacement part from Dorman. They just lost my business. O'Reilly's has same part from Dorman with lifetime warranty. I'm not going back to Advance again.

They know nothing about automobiles. Wrong parts again. I will never purchase anything there. Again be smart, go back to Napa. These jokers can't even punch order in computer right. It's a wonder they can spell their names. Or can they? Very dissatisfied.

Do not buy anything from this company. Purchased HD Solenoid with lifetime warranty in 2015. Solenoid burned out and they do not honor their warranty. So go to O'Reilly and get your parts, lifetime warranty on most parts with No Hassle warranty. Do not go to AutoZone either. You have to get stupid with these folks. O'REILLY WILL GET MY BUSINESS!!!

I have just found out that my lower headlight died. The one I bought from Advance Auto in Sept. I did not have the receipt. I tried to exchange it after uninstalling it. The desk guy said that he needed a receipt. I went back home to grab the receipt and came back with the box that carried the part. Another sales guy told me that they do not sell that part here. That was in spite of the fact that I provided the receipt and box and another part that bought but was not able to install myself. Their return policy is 1 year with receipt which I did provide. Still the sales guy denied the receipt claiming that the part is not Advance Auto part.

Manager at store in Georgetown, TX. Store #6255. What a deal. Bought an in-tank fuel pump for my Chevy truck over 3 yrs ago, closer to 4 or 5; he stood by it. I was in G-town on business then, home now in Houston: had 2 horrible experiences over it with 2 store managers here, even got Corporate involved (that sure fixed my problem. Great job!). One manager here said "I don't know you even bought that item from us, you could have bought it anywhere else and are just trying to get over on me..." That, and the store in G-Town can vouch for me (store #6255).

I have spent 1000's of dollars here and one new guy that does not know what he is doing gave me the wrong part. When I went back he said it was my fault. If you're in Adrian MI and a Walter ** tries helping you turn around and go to another part store and save yourself a headache.

When Carquest took over API the incorrect balances started going askew. Then when Advance Auto parts took over Carquest it got from bad to worse, from interchanging accounts, & bringing in old accounts they totally screwed up! My wife (former bookkeeper) spent weeks going thru their mistakes & we were owed us a small amount of $, showed it to Dave, the rep. He agreed & came back a few weeks later saying it will be straighten out, just check the email. He also mentioned we were not the only companies that got screwed with wrong #'s, & others much worse. Needless to say all I received was a call from collections stating we owe advance over $1,000. When I told this jerk they owed us money, he said, "See you in court." I talked to Dave & because of this any other mistakes by these companies, for two years he quit. I would appreciate anyone else who has been screwed too, maybe there should be a class action suit!

Bought PEAK antifreeze with a posted 10 dollar rebate gift card. Well come to find out it only can be used at Advanced Auto. Never said this prior to getting the card. Take it however you want but this was totally a shame job.

I purchased a car battery online from Advance Auto Parts in March 2013. The battery came with a 5 year warranty and 3 year free replacement. By purchasing online, I got a $40 discount. The battery failed 2 days ago, with approximately 16 months of the original 5 years remaining. I contacted the store from which I picked up the battery and was told that they no longer provide a 5 year warranty on batteries and that it would take a long time and great effort, including multiple telephone calls to their "home office" to calculate the prorata amount I should receive as credit toward a new battery. Clearly, they wanted me to abandon any warranty benefit I was due - and they didn't know how to calculate the prorata amount or to read their own website that describes in detail how to make the calculation.

On July 31, 2015 I purchased 2 Marine batteries for my boat to replace 2 batteries that lasted 6 seasons (not from Advance Auto). The batteries are in the boat June, July and August. After that, the boat gets winterized and the batteries are removed and stored in a dry place on my workbench. They get fully charged prior to storage. In 2015 the 2 new batteries were in my boat 1 month (August) before winterization.

Would not installed purchased battery. Computer said more than 30 minutes. Took 6 minutes to remove existing. 2012 Ford E350. Gimmick to overcharge for battery, and not verify charging system or replacement of battery.

I am a loyal customer of above business for over 15 years. Recently I ordered a battery for my 2003 Hyundai Elantra from 9272 Old Keene Mill Road Va. Per their advertisement in the store for "Free battery replacement" I asked the store to replace my old battery with newly purchased battery, but the store representative refused to do so. I am a 31 years veteran of DoD and a senior citizen of this country. After repeated request to store manager also the store refused to install my battery and I have to look for an alternative to get it installed. Hence I urge to all senior citizen to boycott this store. I will never purchase anything from this store. I urge this business to correct this practice by implementing adequate disciplinary action to the manager of this store for violating their management policy.

I agree with posts about specific individuals at Advance Auto stores having difficult personalities; that happens in any business. However, generally service depends on training for the employees and the actual head count at a store. The corporate management at Advance Auto is abysmal. They cut employees hours if a store is doing well. First of all Advance Auto does not pay a living wage. They consider labor to be a commodity so they go with "what the market will bear." They get away with it because there is very little competition for labor so the wages are driven down. Even with the low wages the corporate management cuts hours making it even farther from a subsistence wage. This damages the morale of the employees which results in those employees not being incentivized to work hard.

We purchased a starter last year. After about a month it started acting up. Being a Snowbird I was unable to replace starter at that time. We called Advance Auto to let them know there was an issue and they told us it was under warranty. Today I removed the starter and returned it to my nearest Advance Auto with the receipt. They informed me that since the phone number on the receipt was different they would not honor the warranty. They gladly checked the starter and informed me it was fine. I reinstalled it with same results! Removed it again and brought it to Auto Zone, and replaced it. New starter works fine. I guess I won't go to Advance Auto again.

Very dishonest & rude people. They sold me a part for my pickup truck that failed less than a year after installation. When I walked into the store in question that I purchased the part from they denied me the District Manager's name and contact info. They also denied me a printout of the original purchase as well as the person that they spoke to from corporate. So I called another store local and got the district manager's name & number and called him. It took 3 weeks for him to call me back and I got nothing but the runaround from him. I next called the manufacturer of the part that damaged my truck's engine & they told me I had to go thru Advance. Now by this time I was 2 months in the dm, never filed my claim and I called corporate again. They filed the claim and ran me all over the place. In the meantime someone ordered my purchase history be deleted and the part's order history was deleted too to cover up & avoid a payout.

They always give hard time to refund even they said that product is to let me rent only. I deposit money to use and then bring that product, return them so I can get the refund. That is a great lie. I think most people have been cheated like me. The rental product is a set to check leaking with $270 deposit. Stay away from this place.

Went to return some stuff with a valid receipt, but did not have the same credit card. Mac ** who claims to be the manager refused the return or even giving me an exchange or store credit. Why are businesses with this real bad customer service stay in business? Store number 9019.

I am a frequent customer of the Advance Auto Parts, 447 Station Ave, Yarmouth MA. On no less than three occasions in July 2016 I walked into the store for parts. I waited patiently at the counter for 3 to 5 minutes for help as the counter help stood two counters down ignoring me. There was no one else in the store. The order was placed through the online website. When I finally spoke up for help the employee, ** rudely, reluctantly said, "What do you want". This was the time I finally asked for the manager. ** was very helpful and told me this kind of treatment was unacceptable and he would deal with it. He also said there would be so new openings for help and if I would want part time work. I accepted the offer and started three weeks later.

I will like to leave a good review for store in Waterford, MI store# 08762. They was so helpful and even next day when I picked up my items the other staff was polite and carried my items outside. Thanks Jennie, Crystal, Ted and Ronnie. That how good employees supposed to be an ack???

This evening, at exactly 8:12 P.M., after working tirelessly on my wife's rear brakes after a long, hot day at work, I ended up having to take a drive to my local AAP store at 447 Station Ave, South Yarmouth for a new brake caliper. I knew exactly what I needed, walking into the store with the core in my hand. The only clerk, ** was behind the counter, stared at me without greeting me as a valued customer, and continued shuffling around paperwork for another 20 seconds until finally recognizing me, saying "What do you need?" - as if I was bothering him. I told him the part I needed, and he demanded a few more facts about the car, which I gave him. He was very short with me, holding absolutely no conversation and asking no questions as to what I was doing or if I needed advice.

My car did not have any break lights so I stopped at Advance Auto Parts to get the bulbs to replace. I was told by the attendant that it could be the light bulbs or the break switch. I asked how long it would take for an attendant to change the bulbs for me and he stated that they no longer offer that service. He informed me that I could go to another auto parts store if I wanted them put in! I informed him that I did not have any break lights so how was I supposed to be driving around looking for another store. He was in a hurry because it was his break so he left. I called my son to have him assist me and when he arrived he saw that the item the attendant had given me was the wrong item. I had to go in and was greeted by a female attendant who checked and gave me the correct item.

I got an email from Advance Auto reminding me my Speed Perks discount was about to expire. $5 off $20 so I stopped by the local Advance Auto to use the coupon. Mind you, Speed Perks "coupons" are earned when you buy something else. So it's a promised discount for a future purchase, or so I thought. Put a 5 qt jug of oil on the counter and my Speed Perks "coupon", which doesn't expire for another week. Clerk scans it, says, "oh, this is no good. The oil is on sale." So what if it is oil, and so what if it is on sale??? I purchased an item previously with the PROMISE of a $5 off coupon. Only on full price items. Not even as good as coupons WITHOUT a purchase.

In Greensboro North Carolina store Advance Auto on West Market Jennifer and Kevin was really rude. I thought they was racist. When I walked in the door was supposed to treat me as a customer and not a crook like I had stole something. Was just trying to return an oil filter without the oil filter box. Don't never returned nothing without the box there. They should remove them rude employee from the store. I wouldn't want nobody working like that for me if I had a business to run. Kevin wants to butt in my conversation. Stay in your lane Kev.

I placed and order online (#**) because they offer a 20% of discount. That's no true. When I went to the store to pick up item (a battery for my car) I realized that they didn't apply the discount. The worker at the store tell me that I have to call customer services (18772382623). Guess what... fraud!!! They said (we can apply the code to that order because is already placed). Even more, they don't install the battery because was already 06:05 pm and they do not allow his workers install nothing outside the store after 06:00 pm. I was there 05:35 but the guy who take care of me was in the bathroom. Never I will buy nothing in Advance Auto Parts again... THIS IS SUCK!!! I WISH TO PUT A (-STAR) BUT THE WEBSITE DON'T HAVE THAT OPTION, THAT'S WHY I PUT 1 STAR.

I went to Advance Auto Parts to get new windshield wipers. I paid about $40 for all three. They never offered to put them on for me, so I waited a couple of weeks until my son could do it for me. Then, we found that the wiper on the driver's side did not even touch the windshield all the way and there was about a foot of space that it didn't wipe. I went back to the store and at first the guy said it was the wrong blade. Then he started implying that my son ruined the blade. I was then disgusted and put down the blade (without the wiper) to leave and it cracked the windshield. The guy then wanted me to pay more to "upgrade" the wiper to get one that worked. I refused and he gave me an even exchange that had the same problem. I kept it for the time being just to have a blade, but later went elsewhere to get an appropriate blade.

Reference: Order # ** of June 30 2016, transaction and pickup date July 01 2016. My online order contained qualifying items Wearever Platinum brake pads and two Wearever rotors, both on the same ticket. I submitted the rebate online on July 03 2016, via tracking # **. However, Advance Auto Parts denied the rebate saying that the order did not contain qualifying products. Despite asking, I have not been given a specific reason for denial. As of 7/18/2016, the rebate offer of $40 ($20/axle) is still being advertised on the AAP website. I have been a loyal AAP customer for several years but after my recent experience I am pissed off. In the future, I will buy my vehicle parts from other stores.

If you buy a battery online at Advanced Auto you do not have a warranty at the store. The store will issue a credit to your account for a refund and you have to purchase a new battery instead of getting a warranty replacement. They take forever to put the refund into your bank account. The price for the new battery purchase was more than the stated refund amount. My warranty states free refund for 3 years. My battery was 23 months old. I am still waiting for money and am thinking of filing suit for the warranty breach. I will never purchase from Advance Auto again. They do not show warranty as reason. They just show it as return.

I purchased two sets of Platinum pro brake pads and Wearever rotors from Advance Auto Parts on 06/20/12016 and 07/01/2016. I upgraded to the Platinum pro pads because a rebate option popped up during my parts search. The rebate referral offered a $40 rebate ($20 per axle) if the Platinum pro and rotors were purchased together. I went to the rebate section of Advance Auto Parts website and found the rebate offer as described. The offer required that these items be purchased by July 27th, 2016 and both items be on the same receipt.

I ordered online two rotors for my vehicle. I picked them up from an AAP (Store 7167) I wasn't familiar with because my local AAP didn't have them in stock. After a 20 mile drive, I pick up the rotors. Next day my mechanic friend goes to install them and shows me one rotor that was completely used and worn. Obviously some previous ** customer swapped the new one out for their old one and returned it in the original box. I wasn't happy but drove back to the store to get a new rotor and to complain about the fact they weren't inspecting their returns and were just putting them back into stock.

I live 45 miles from the closest auto parts store, which just so happens to be Advance. Whenever I need something, I always call ahead to make sure the store either has it, or can get it shortly. The last three times I drove down to pick up parts, I was either greeted with incompetent, stoned employees, informed that they really didn't have the parts they just got done saying they had, or was given parts to vehicles nowhere close to mine. I've always had the best of experiences with this company in the past.

I was in Hickory, NC with my daughter for her surgery. I left hospital to get lunch and fan on radiator stopped working causing car to overheat. The only fan available was at one of your stores 25 miles away. I could not travel that distance with car overheating. The store #08025 called and had it shipped to their store all within 1 hour so my son could purchase it at their store once it was in their inventory. John ** contacted me so I could let my son know that it was there so he could purchase for me online. With this emergency and daughter in surgery they were very professional and super helpful, helping any way they could so I could be on my way. I want to thank all that helped again.

Bought a part online, has a lifetime warranty. Installed on vehicle, lasted 7 months. Took to store, would not exchange it and got accused of switching parts and trying to get over on them. Store 9422 North Port, FL. Team member who waited on me - Casey.

Every time I go purchase they make you wait online 15 minute plus while they have 3 employees talking or doing nothing who see you in waiting and not tending me at register. They're very rude and not attentive...

I bought the brakes and rotors from Advance Auto Parts specified for a $40 rebate. I filled out the form for the rebate and was told that I get the status in two weeks. Two weeks later Advance or affiliate company handling the rebate advised that the rebate was not qualified and pretty much cheated me out of it in my opinion. I will not be doing business with them again as I do not believe they were honest, nor acted in good faith. Bye, Bye Advance. Shame on you!!!

I purchased an alternator at Advance Auto Parts it went bad. I took the car to them to get a free charging system check they said it was okay but the battery light kept coming on so I took it out of the car to have it bench checked by them. They claimed they don't have the adaptor to check it so I was. That is just wrong. They could not find me in their system even though I walk down the hill from my house had the paperwork. The attitude of the manager is poor as a auto mechanic and a retired parts store and 40+ years in retail. This is wrong. I know my piddling money doesn't mean much but I will be sure to go to O'Reilly Auto or AutoZone.

I went to buy brake pads, from the website and there was a rebate offer saying if I bought two rotors with them I would get a 40 dollar rebate. I was looking at the gold brake pads, so I bought the rotors as well for an extra 50 figuring after rebate it would only cost me 10 dollars. Well after I have the rotors and cannot return them they decline the rebate. Apparently it was for the platinum only pads. This was not said on the gold brake pads web page. So I'm out 50 dollars. No biggie. I mean I really didn't need the rotors but they are done now. However Advanced Auto Parts has lost another customer, between their counter staff and now this with the web base. I'm done with the company so, be careful when buying from them. This is not the first time I have had this happen. The other time the counter guy selling me the pads told me it was rebated only to find out it wasn't. Of course I don't sit around so the pads had been installed by then.

My only day off is Sunday. I have always supported Advance for my car needs. I get to the Davenport IA Advanced at 09:40 AM. I needed the battery checked and probably replaces. The one person in the store said he could not do it being the ONLY person in the store. I'd be best to come back afternoon. So I drove a block away to O'Rileys where one of the 3 employees tested my battery, sold and installed a new one for $125. Advanced lost a customer.

I purchased brakes and rotors for my vehicle at the Horner Blvd Store in Sanford NC. When I arrived at the installation location, they took my tires off and old parts out. They then informed me that the brakes were the wrong ones. I called the store and ** the Manager had a new set from another store driven over to my location. I am very grateful as I was stuck and had an appointment pending.

I purchased a new radiator on 7/31/2015 with what I was told had a 1-year warranty. The first one I purchased leaked before I even installed it. The second radiator lasted a few weeks. The same for the third radiator that all leaked in the same spot with no physical damage done to part. Tried to take the fourth radiator back leaking in exact same spot from the end cap which is plastic. Very bad design for something holding 200 degree water and fluid and said it was a limited warranty which is now only good for 90 days so I'm now out of luck.

After horrible experience with store on Washington St. in Middletown CT and equally awful experience with store manager John the next day, I spoke to customer service at corporate office. Twice. Thrice. All representatives kept repeating "nothing I can do." "Corporate policy" the reason. This after a recording while waiting on hold long periods of time claiming customer service important. Wish I had checked this site first as the problem is apparently nationwide and even at corporate level.

I purchased a gift for my boyfriend from the website. It was delivered to the wrong address in the wrong state. I called the customer service number 3 times and was on hold 45 minutes each time before I even got to speak to a representative. When I finally was able to speak to someone I was told that the item I purchased would be overnighted to me and that the situation would be resolved. Three days later there was still not a delivery. Then I get an email saying that I was just going to be refunded for the item. No call or explanation. Needless to say I will never order anything or shop with this company again.

The level of incompetence within the Advance Auto Parts organization is unfathomable. First, they don't even inspect the parts to ensure they aren't defective before they ship them to customers. Then when the customer receives the defective part there is an expectation that the customer is to pay for return shipping. After explaining that such an expectation is not only unreasonable but blatantly dishonest they finally concede to sent a prepaid return label. They send you a return label with a corrupted file that can't be printed attributing the problem to a computer issue with the customer.

When you buy any battery from Advance, you are under the impression that is covered under law, by warranty. Wrong. They found a way "legal" to deny warranties if you don't have the original receipt and you don't go to exactly the same store you bought it! Advance doesn't want to have a nationwide system (for example Autozone has one from 90s) and refuse any warranties without proof of purchase in same store. Doesn't matter if the battery is showing still under warranty from labels. This is cheating in my books and our dealership stopped using Advance few years ago.

Beware with this location and with ** Store manager. He want to rip off people, he is horrible helping. Even with customers, unhelpful, awkward, disagreeable, discourteous etc. Who want to be treated that way? Maybe his wife or family. The Address: 34711, 16444 Commerce Plaza Dr, Clermont, FL 34714 Phone: (352) 394-3210. Simple don't go there or you will be disappointed.

I have built three hot rods, using Advance Parts, NO MORE. I purchased everything to do a complete brake job, rotors, calipers, bearings for my truck. Within a month, the right side gave out, and I had to have the truck towed home to repair it. They would only warranty the one wheel. Last week, the left side went out, same problem. Advance would only warranty the left side, NOT the right. The bearings are not good quality. I asked them to exchange all the bearing for better quality ones. They said NO. After spending over $13,000.00, they would not honor my request. After five years of buying exclusively from them. From this day on I WILL do my best to keep anyone in my hot rod club from spending a dollar with Advance. Ever...

My daughter needed a new battery for her car and she purchased one from Advanced Auto in Raleigh, NC. The price was inline, but no great deal except they had it and would "install" it for her. A female clerk took the battery and began the install which took a long time due to the fact that she was more concerned with collecting money from a parking lot mechanic that she had directed the replacement of store parts to someone and he was installing in the parking lot of Advance Auto. She collecting her share of the install fee.

I am completely frustrated with Advance Auto Parts in Belleview. I took my Mitsubishi Eclipse into my mechanic for routine maintenance and they placed a Dayco timing belt on my car (which by the way has a 1 yr warranty). TWO weeks later the belt came apart and basically destroyed my engine. I am a home health nurse, so I take excellent care of my vehicle, hence the routine maintenance-- I need a vehicle to work so of course that's what you do to ensure you continue to have a job. It's not a fly by night job either, I've been there close to 9 1/2 years. Compound that now with the fact that my significant other is a realtor and has an ill brother who we go to 3-4 times a day to ensure he takes his medicine. We're now sharing a vehicle. I'm turning work down, he's turning down work. We have a hardship on our hands.

I have had a string of bad luck with parts purchased from Advance. I have a 2000 Nissan Maxima that my Son uses to attend college a couple hours away. In the past 2 years, I have replaced the Alternator, Starter (twice) and Rear Brake Calipers. All of these parts went bad. Calipers went bad immediately, though it took a month of losing brake fluid to figure out the calipers were leaking. The first starter went bad after only a year and the second one didn't last that long. Now the 3rd one is starting to act up and I assume it's a matter of time before it goes bad. The Alternator did last just under 2 years. In all of these cases, the car broke down at my Son's college town and each time the car had to be towed to a local service center.

I purchased a battery on Dec 31, 2015 from Advance Auto. After putting battery in, I had problems starting the car. Took the car to Advance Auto for them to test alternator and starter. I was told that I had a bad alternator. My alternator had been replaced, 6 months prior. I took the battery to another parts store to test it and was told that the battery had a dead cell. Took the battery back to Advance Auto 3 hours after purchasing. They refused to refund me my money for the bad battery that they sold me nor would they honor the 36 month warranty that came with the battery.

Purchased a part the day prior to my attempted return. Part was in their computer systems as being purchased by me. Part was unopened. The clerk refused to refund money without a receipt. I was a loyal long term customer to Advance Auto Parts along with the rest of my family. I NO LONGER WILL patronize their business due to this policy which is more important than their customers apparently. I hope the chain goes under just like all the other stores that seem to put their profit margins ahead of common sense. They have lost thousands of dollars a years as my family and I will no longer shop there. Signed, No longer a customer of Advance Auto Parts.

OK, so in December 2008 I bought an "84-month" car battery for my 2005 Honda Accord. It failed in February, 2012 -- 39 months. It was longer than the 3-year "replacement" period, so they sold me a new 84-month battery on a pro-rated basis (like the warranty said). So now that one failed on November 24, 2015. Hmmm, that's exactly 84 months from the original purchase. So they say that I got my 84 months, no more warranty. I would have thought that the new battery would come with a new warranty, since I did pay quite a few bucks for it. So anyway, I got my 84 months. Only I paid 50% more than the price of an 84-month battery. I won't be shopping there anymore!

I bought new expensive radiator from Advanced Auto Parts then It was leaking more than the old used one. For that I paid twice for labor, radiator's liquid and time. It cost me more than if I would fix it at Honda dealer. They have stupid returning policy. I thought by buying parts from it that will keep the headache out of me. For that I won't spend money there anymore.

Purchased a defective product from Advance Auto and had to pay for labor twice. They stated that they could not refund my labor cost because I fall under the DIY purchase warranty. Informed them that the warranty information did not apply to a customer like me because of the definition of "DO IT YOURSELF." According to Merriam Webster the definition of "DO IT YOURSELF" is "the activity of doing or making something (as in woodworking or home repair) without professional training or assistance; broadly: an activity in which one does something oneself or on one's own initiative. **. I purchased the product but it was installed by a reputable and certified company. I want to file a class action lawsuit for consumer fraud against this company. Please comment if you have similar experience.

I wish I could give them ZERO stars: On October 21st my mother purchased a battery from Bill at the Carroll Island store in Maryland, ZIP code 21220. Let me rephrase, Bill sold my mother a practically dead (one working cell) battery. After purchasing this battery it was hit or miss on whether or not her car would start. She took it back to Bill numerous times and was told a plethora of excuses. It's the starter, it's a loose connection, it's the WEATHER (70 degrees mind you). So on Friday November 6, her car would not start at all. So she had it towed to her dealer where they tested it and found that she had been sold a useless, dead battery. My mother promptly called Bill and met him at his store where he quickly dismissed her saying "Sorry lady but you aren't getting anything back." He REFUSED to replace or refund my mother's money. He was extremely cocky, rude and arrogant and was acting like a despicable human being.

(If I could have given 0 stars, I would have!) I had been having starter problems with my Jeep and was told that my battery charge was low when I was getting an oil change at Jiffy Lube. I had purchased a battery in December '13 from Advance Auto, and it had a 3-yr warranty. When I went back to Advance to get my battery tested, they said it was low, but that they would just charge it and that I had to drive it for 45 mins that day. No mention of replacing it at that time. So I figured OK, the battery must not be that bad then. But I kept having starter problems though, so my husband said he would take it to Pep Boys and have them test the starter and the alternator. Both of those tested fine, and they said, "it's your battery." So we had to go back to Advance (waste of our time!) and demand a battery - they gave us a hard time about it, saying our battery tested fine, and that they were not supposed to replace our battery. Why not?

I called several hours ahead. Explained my need to the rep on the phone who stressed that if I brought my car to them they would be able to replace my battery if I purchased it from them. I came straight from work, waited 10 mins before the sales agent acknowledged me (he wasn't doing anything). We went to my car, looked in and clearly didn't know what he was looking for and informed me that he couldn't replace my battery because there was too many components (lol). I went home and removed the cover and bam the battery was right there. Well I do thank you being horrible with your service because I went to Batteries Plus, spent less and had the most respectful young man replace my battery. I just love dealing with professionals.

Way too much to list. However I've never experienced anything like this. Alternator belt pulley, factory, fell off. Created a nightmare: lost control of truck, lost steering and brakes and overheated. Truck caught on fire. Waited months for it to be "inspected" by a company they decide to use. Overheating created internal damage to f350 6.0L diesel. Claim denied as was told not the only electrical component under hood. Also was told I should have been watching the idiot lights on dash when attempting to stop the 10,000 lb truck to avoid it overheating. This is from an idiot behind a desk, damage control. This was a mechanical failure, not electrical. Any attorneys out there please don't hesitate to contact me, I’d be willing to pay for this as I'm almost positive it’s a win win. Had truck inspected by own specialist, and was told 100% pursue this as it’s a legit claim and believe me once details are outlined regarding, most would agree.

I spent over $350 on a part that failed within 6 days.. failed so badly the car lost its steering and filled the interior of the car with fluid. It is not a easy job, it required a alignment, again too, $25 of fluid on the floor of the car, requiring removing the interior to clean it. I do not see how any person should do this out of their own pocket when big corporations push their crap products on us.

Every time I needed a part for my truck in the past 6 months I always had to exchange it because it was the wrong part. Why when you give them the make, year, and model number same information every time you go in they never get it right? I'm not a mechanic but maybe there needs to be someone with a little more knowledge behind the counter. It's usually the same man I go to every time. Please brush them up. It's an inconvenience!

I bought a window regulator for my 2005 Dodge Dakota. It went bad. They would not replace it. It was about 2 years ago, lifetime replacement. They said that they did not have any record of it. I can't find the paperwork on it. I have bought a lot of parts from them. My son bought a new fuel pump from them, it went bad. He can't find his paperwork, but his mother has a credit card statement showing that he bought it there. They said that won't, he said that they had to have the paperwork also. I will never step my foot in their stores again. I will buy my parts from AutoZone from now on. This happen in Portland Indiana.

I waited three months to get in the door for employment even put other potential jobs aside for Advance Auto Parts in Dallas. I went to the advance auto job fairs and finally got an interview. Told them I have nine years in automotive business and would love to grow with advance as a company. The lady and gentleman sitting across from me told me to reapply for a couple different positions and take u.a and they will let me KNOW IF I HAVE THE JOB. After I did all this and left several messages in which no one would answer any of my calls or messages. When the week for them to call came up advance never called me or sent an email to let me know. Bottom line is Advance Auto is not very forthcoming with anything. Especially in Dallas area.

My truck was in need of a fuel filter and I called the Advance Auto Parts that I could see from where I was broken down. The young man who answered the phone was quite helpful, although after we had determined the part I needed I asked could he deliver it? He asked his manager could he and the manager said NO. They only deliver to commercial accounts. I was across the street from one of their commercial customers and was willing to pay for the parts over the phone. The manager still said no. That's horrible customer service. Over the years I've spent a lot of money at Advance Auto Parts. NOT ANYMORE. I will gladly take my business to their competitors in the future.

You only get rewards if you spend so much $. The cashier signed me up but did not say I had to spend so much $. I spent like 96$ and to get a "reward" I had to spend 100!!! I service my own cars and I'm going to look for a better rewards!!!

Bought a K&N air filter cleaning system. The sign in the store said free with mail in rebate. Purchased it, applied for the rebate and it was denied. Really feel like the sign was misleading. When I called the rebate center the women was rude and could not tell me right it was denied. Scam?!

I've spent the last 3 hours going up the chain of Advance Auto Parts Managers and Supervisor trying to ascertain why they can sell a retail customer a defective part and not be responsible for a labor claim of that part. Was told by all that their policy is to only refund or replace the part. Their policy does not allow labor claims for walk up customer. Was flat out told that if I had 5 of the same parts replace by a garage after I walked up and purchased them over the counter and all 5 were defective that their only liability would be to keep replacing the part or refund the funds for that part. I spoke with the store manager, warranty claims department and a couple more in the customer service department and was told the exact same by all. Was also told by all that they stand behind their parts.

All of Advanced Auto "Limited Lifetime" warranty parts does not cover normal wear and tear as stated on their web page. So ANY problem you have, they say is normal wear and tear. Will NOT replace under any circumstance. Autozone offers an actual Lifetime warranty (even items like brake pads are REALLY warranted for lifetime). I will NOT be returning to Advanced Auto any time soon!

I bought new spark plugs from Advance Auto Parts, it was cracked. I had to pay for labor twice. They said I'd be reimbursed for mechanic doing labor twice. I called corporate, and now they say they do pay claims for labor. The first warranty claims said no problem, we will reimburse me. They gave me the run around. Do NOT buy any parts from Advance Auto Parts.

I bought a fuel pump from AAP in Brentwood, NY& it was already opened. The cashier told me it was okay if any problems, bring it back. The fuel pump did not work. Out of curiosity I went to Autozone & bought a fuel pump there & it worked fine. So I tried returning the other one to AAP and the manager there was so rude, yelling that should not return my money because it was already used. It was used to begin with because it was opened when I bought it. That manager is so rude every time I go there. She refused to help customers resolve their problems. I would like to get my refund back on this fuel pump that didn't even work. Somebody must have bought it there & returned it because it was already defective.

I have been a customer for years. Worked well despite a few glitches. Ordered brake lines and windshield wipers. The wipers came. Order was placed in FEB 2015. It is now MAY. Numerous emails. Each answered with a run around and blah, blah, appeasement placating response . After sixth email asked the parts be sent via express mail. Got a stock shipping answer basically blowing me off. Decided no more emails so called today 3 months later. Very poor customer service. Pushed a bunch of buttons. Talked to the robot. Called back. Waited another 10-15 minutes on an international call. Got the poor shcmo who had to refer it upstairs. Said the parts came back. No explanation as to why no follow up.

This supposedly great plan for rebates or perks is a big joke. I have spent $584.87 in your store since April 7 2015 and I was expecting these rebates to come in so I could use them for some other stuff I was getting. Well I finished my jobs this past weekend and still have not seen these so called perks until today. I got 1 20$ and 2 5$ coupons. However it is too late to use them when I really needed them and then to top it off I had one purchase over $300 and two purchases over $100 a piece so according to your rules I should have gotten five $20 coupons and one or two $5 coupons but no I did not. I also had a $50 rebate coming for purchasing the AC parts and when I just went online and registered for it it is a stupid advance gift card not the $50 rebate you led me to believe.

Let's just say I'm very disappointed with the quality of your parts. In less than 1 year I have purchased 3 fuel pumps, 2 fuel tanks, an alternator, map sensor, throttle position sensor, dimmer switch, and throttle cable. I have had to replace every part because of failure, and not one covered under any kind of warranty. More than one of those failed on me while making a drive from Wisconsin to Texas leaving me stranded on the side of the road, which makes me so upset it's not even funny. I just want to say it's not easy replacing some of those parts once, let alone twice especially on the side of the interstate. I want you to know I will never step foot in one of your stores again and I feel you owe me money. Did I mention when the throttle position sensor failed it caused my truck to die in an intersection and I got rear-ended which made me have to pay deductibles for my vehicle and others. Extremely upset!

Online 5.19 price, was 9.19, 4 dollars off, for air filter purolator, said in stock at local store. Went there. They then tell me that is a online price, that I need to pay full price 9.19. Nothing mention on item I was wanting except on sale 5.19. If that's the online price, should have that plainly stated on each item they sell so customer will know that if they are willing to wait about 5 days, pay for shipping, etc., they can get a little discount maybe. Depend on how much they charge for shipping, the store price may end up cheaper. That's my gripe. Maybe no deal online if you pay for shipping plus have to wait maybe 5 days to show up.

After having decades of great, helpful, energetic people from Autozone checking/replacing batteries and other minor repairs...it was like pulling teeth getting assistance from Advanced Auto. They pointed at a tool cart when I brought my mom's car back to replace battery cable connectors for a battery I bought from them yesterday. The stuck bolt and ill-fitting connector added to my frustrating customer experience. So lesson learned...stick with AutoZone for a better customer service experience.

First off, my boyfriend received brakes from Advanced Auto in Upstate New York 4 months ago. He went back to exchange them because one side was screwed up. They would not abide by their warranty because they do not cover that type of damage. He gave them a half hour of Hell where they finally replaced them, but it is crappy that they would not abide by their warranty. So we will be shopping at AutoZone. My brother in law went to them two separate times and both times he received the wrong part. Customer service is not what it used to be.

I bought a motorcycle battery last June. Had a problem with battery not charging. They said the battery only had a 60-day warranty. Just as a reference of past battery life, my last battery lasted 8 years. The battery was $83.00 and I felt it should last more than 9 months. I was very dissatisfied, manager said he couldn't do anything for me. I will not ever shop there again!

Very bad company, lured me. Purchase of a computer of Dodge Caravan 03. Computer does not work.

I stopped by the local Advance Auto to try to return the wiper blades I had purchased a few weeks beforehand due to their extremely low quality (in just two storms they had basically fallen apart). The customer service rep did not allow me to return them, even though they were within the 90 day return window and defective. Though somewhat frustrated, I decided to let it go and purchase new ones since the amount of money involved was not enormous. I picked out some new ones and bought them.

I have been going to Advance Auto for over a decade and have always been happy and gone back. I chose Advance for my parts because my friend from high school worked there. He left and since then, it's been a mess. The other day I purchased brakes from them and came home. I took the tire off, took off the old brakes, went to put the new ones on and they were the wrong ones. I clearly told the associate there the right info. I have done ordered parts many times before. When I called the store, they refused to deliver me the right brakes so I had to put the old ones back on. They were in very bad condition and it was dangerous but had no other ride and no choice. I felt bad for the guy when I got there. Everyone makes mistakes but the store should have done the right thing.

Bought a timing chain kit for premaintenance on my car. A plastic piece broke causing motor to seize.. Advance Auto won't fix it.

I purchased a battery on-line from Advanced Auto Parts in Salem, MA. Their website said Salem had the battery in stock. It also said that installation would be free in any weather. Bought the battery on-line for store pick-up, got to the store and they said, "It's too cold so we are not doing installations today." Then after 5 minutes the sales person comes out from the back and says, "Yeah, we don't have that battery in stock." All in all a complete waste of my time! I will never go back there again. Pep Boys and Auto Mart are close by so I will go there instead.

I bought the headlight. I begged associate Adrian to help me put it on. He said he can't. When I tried myself it didn't work and light can work anymore. Went back to ask for a replacement. Nesha and Adrian told me I have to get a new one. I went straight to NAPA Auto Parts to get a new one. I am not going back in my lifetime. I regret buying a $130 battery there last week. Wish I knew.

Bought a battery ten months ago. Started experiencing problems starting car about 6 weeks ago. Went to store had battery checked - told it needs charging for 45 minutes. After 4 days problem returned, took my car for service and asked my mechanic to check if any problems draining battery. Car ok, battery has one dead cell. Returned to Advance Auto found same manager, explained this was a return visit. Was informed again store policy is to recharge battery.

Bought an gold autocraft battery for my 2007 Honda cr-v about 2 years ago. Now it has died and Advance Auto Parts would not do anything to help even though they are the only one who carries this battery...I have called the store, called the 1-800# and emailed corporate and today I emailed the CEO as well. I do not want to waste $100 on a battery....

I called Advance Auto and a lady answered the phone. I asked if she could check to see if they had Castrol Edge Synthetic oil SPT 5W-40. I could not find that oil anywhere! The lady took a very long time but I held on because that's the oil I use for my vehicle. She came back and said she had 12 quarts. I was thrilled! I send my dad up there and it turns out they never had that oil. I was lied to. My dad wasted his time and gas. I was not happy about that. The lady clearly did not listen to me.

I bought a new commercial vehicle with one of their auto starts silver batteries. That is their personal brand 4 months ago. Its battery is completely dead and they would not exchange it for a new battery. Talk about not standing behind your product. BUYERS BEWARE!!!! And to top it all, they told me to leave the battery there and in the morning a supervisor would help me. So when I called the next morning, they said there's nothing they can do and they still have my battery.

My husband went into your store at 1200 Blanding to purchase a bottle of Blue Devil. We wanted it price matched which was refused even though the Napa website CLEARLY STATES it is the IN STORE price. However because Napa was closed, the so-called parts guy could not verify it... (Guess the phone in my husband's hands with the price on the screen was not good enough, nor the internet on your own computers in store). We also planned to purchase 4 gallons of coolant, spark plugs, thermostat & several other items. We chose to do business with you all because you are in my neighborhood & now I will chose to drive 7 miles out of the way from now on. We also have a commercial account with one of your stores across town that I will now refuse to buy ANYTHING from that I spend approx $20k a month in parts out of. We also have a small at home business that we have spent thousands of dollars at this location for but I will never buy another thing from you, period.

While on the Hot rod Power tour this June, I stopped at your store in Newport, Tenn. I was having trouble getting my 1964 Corvette running. The alternator went out earlier in the week in Illinois and I had also put a new battery in. I couldn't figure out what was wrong. You have two older guys behind the counter, I didn't get their name, that first had me pull the alternator, so they could test it, to make sure it still worked. It was good. They asked questions about my car and what had happened up to this point. After talking to them about the connections on the alternator that I had replaced a couple of days ago, they figured out that the Advance Auto Store in Gallsburg, Ill. gave me the wrong alternator and it wouldn't charge the battery - that why it kept stalling out. Anyway to make a long story short, they gave me credit for the wrong alt. that the store in Ill. sold me and sold me the right one that worked perfectly all the way back to Iowa. Your guys knew their stuff and were very friendly. I was very happy to have my baby running good again. I wish I would have gotten their names. They deserve a pat on the back. They know their business. You need to keep guys like this around. Thank you!!

I used to be a customer of Advance Auto Parts ...... no more. This company simply does not give a damn after you spend your money there. I tripped over an improperly installed wheel-stop ramp (18" from the curb and in the pedestrian path access/egress lane from store), unpainted, same color as lot and filthy oil stained. Falling against the fender of my car, I flipped over and fell on my back. In the process I broke my right foot. When questioning the manager about the unpainted, unsafe and filthy conditions all he had to say was: "We've been after them (management) for years to do something. They just won't do anything". After filing a claims report, SEDGWICK CMS the company contracted by ADVANCE acted like a professional boiler-room stonewalling operation rejecting my claim, leaving me to foot the medical bills. Legal advice sought brought only a "you're fighting wind-mills" comment. Apparently these low-life bottom-feeders owned by the ethical and morally challenged Wall Street Firm KKR (Kohlberg, Kravis and Roberts) can operate freely at the legal boundaries without being challenged by any authority. Welcome to the red-state dreamland.

On July 4th, I purchased the generator (TOU 5843219 for a Volks Beetle 1968) from Advance Auto Parts store #09185. The price of the generator was $88.99 plus core $14.00. On July 9th, I hired a professional mechanic to install the generator. In order to do this job, the engine of my Beetle had to be removed. When the job was completed, the mechanic and myself tested the car. Unfortunately, at that moment we realized the generator was defective; electricity was not being sent to the battery. I contacted the store immediately to inform them of the defective generator. Their first reaction was to put the fault on me indicating that I was not doing the job properly. The salesperson and his manager continue evading responsibility for their sale of defective products.

I want everyone to pay attention to what I have to say here because you could be their next victim! Advance Auto Parts ripped me off! After purchasing over 100 bucks in brake parts from their site (online), I was promised a $50 voucher (Gift Card) to use on my next online purchase. A month later as promised, I got the $50 discount on my next order (seat covers) but had to return them because they didn't fit my truck. I must point out that there was nothing on the online order form that posted what year, make and model the seat covers would fit, just a listing for truck seat covers. Okay. They didn't fit so I carefully put them back in the package and returned them. Then I got no credit back. Yep, they literally ripped me off! No store credit, no gift card, no online credit, zip, zero, nada, nothing!