AAA Reviews

I called AAA to report that I needed a tow on interstate 95. I was in the shoulder and standing aside the car down a hill away from the highway for 4 hours. They never even dispatched anyone. I had to call a towing company myself and pay out of pocket because AAA Plus apparently couldn’t call a towing company. 5 1/2 hours after my request for service I finally received a call asking if I still needed service. If you’re thinking of spending money to join AAA, don’t.

The AAA tell lies to lure into getting you towed at a AAA mechanic or shop. Only to learn that my car won't get looked at for several days, mind you the AAA advised me that I have "priority" and my car would be first to get looked at. This is a lie!!,

I had been waiting patiently for my AAA plus membership tow home. I called at approximately 9 pm. Now AAA has informed me that they cannot find a driver to tow my car and I may have to wait til tomorrow to get it towed. They could have told me this 3 hours ago, or even an hour and a half ago when they texted me there might be a delay. To say I am beyond pissed is an understatement. Their customer service will be hearing from me on Monday. You pay for 24 hour roadside coverage and you don’t get it? Now at 12:20 at night my wife has drive to Phillipsburg to pick me up. It’s a goddamn hour each way. She is a SAINT!!!! AAA told me to leave the keys and as soon as a driver is available they will tow my car. That sounds like a GREAT idea. Good business practice AAA. #24hourroadsideassistancemyass

Call AAA for towing at 8:15 pm. Was told it will be 2 1/2 hours before the tow truck arrive. After 2 1/2 hours, no tow truck arrive. I called again just to be told my call was never dispatched. I received another called and was told it will be another hour before a tow truck come. 3rd call the agent hung in my face. So unprofessional and inconsiderate.

I WOULD GAVE 0 STARS IF I COULD!!! In the 5 years that I’ve had AAA, I only called for a tow twice. The first time I was given an ETA of 2 hours. After the 2 hours, I was told that the driver was nearby my location in Ohio. Meanwhile, I was in Miami Florida. Not sure where they got that location, when I gave the zip code and address when I called for the service and repeated the address multiple times. After that, I waited an additional 2 hours and walked home before getting a call that they would be 20 minutes away. Today, October 1st, 2022, I put in a service request at 0702 in the morning, to be told at 1227 that the driver is 20 minutes away, when the mechanic shop closes at 1300. Thanks for nothing AAA. Your company is the worst I’ve dealt with. The only good thing is that you can get in your car when you lock yourself out. NEVER CALL FOR A TOW!!! THIS COMPANY IS THE WORST THERE IS!!!

I had called AAA for 2 flat tires and the dispatcher sent a AAA pick up truck 6 hours later. I thought they would have sent a flatbed. The driver in the pickup told me that he didn't have Jacks to jack up the truck to change the tires. He also said that he wasn't allowed to repair 2 flats. He then told me I would need to call AAA back and request a tow truck. I feel like the dispatcher should have been aware that her service pick up trucks aren't allowed to repair 2 flats. So after 7 hours I was still stranded and didn't get my truck towed until the next day. AAA service has really went down the toilet. I would recommend using a different roadside assistance service.

Last night at mid-night, our vehicle was hit by a deer. We were not hurt but our vehicle was not drivable. We called police and they arrived quickly. We called AAA to have car towed and were told someone was coming- name of company and where it would be towed. We waited 4 hours! Called several times. Each time was told they will call us and that we need to stay with car. Our lives were endangered by sitting there with hazards on all night with tractor trailers flying by.

AAA took my money without any mention of labor shortages, is very noncommunicative and farms out their work. I got ripped off! After a 4-hour delay, they tried for 5. Then they started lamenting the lack of labor, etc. Never again. AAA has long tried to use any little thing to escape a service call, but today THIS AAA is only a shell of the old one. Just call a tow truck. It will invariably be faster. AAA is a "tick" on the business (opinion).

Broke down yesterday 9/14/2022 on my motorcycle, in Dartmouth. The Tow driver Robert K was excellent. Cared for Bike, with proper stapping. Very helpful. Experienced motorcyclist. Thanks for the Quality service.

Been with AAA for 25 years, just got a letter they will not renew our membership due to disproportionate use of service. Had a Plus membership which you can use 4 times a year. Only used it 11 times in 8 years. They would not explain how that was disproportionate, no appeal process, just canceled. I guess they only want people that pay and don't use the service. BUYER BEWARE!!!

I have been a member of AAA for 20 years and used them only once before about 9 years ago. A few weeks ago I was traveling between Anson, Texas and Breckenridge, Texas when I had a blowout. I changed the tire but my spare only had 30 psi (normal for the tire is 80 psi). I limped into Albany, Tx at 10:00. All I needed was air. All of the service stations were closed or had no air compressor. Called AAA. Sat on hold for 25 minutes and then was told it would be 47 minutes for someone to arrive. Waited an hour. Called them back and was hold for another 10 minutes and finally talked to someone. She put me on hold for another 15 minutes or so and then another person got on the line and asked me what the problem was. I told her and she contacted the dispatcher. After another 5 minutes she came back on and informed me the tow company they had called declined the job.

I called for Towing service on 9/06/22 approximately 8:45 pm…I was told it would be a 60 minute wait. After the 60 minutes had pass, I reached out to customer service…I was told it can be 4 or more hours or in the morning...What is the purpose of having AAA?!.. This is beyond ludicrous...AAA gets a ZERO rating from me!!!!

What a surprise to learn that if you choose to pay your auto insurance on a 10-month schedule, they charge you interest! I pay in advance each month. They aren’t loaning me anything! If I miss my payment, then they cancel the insurance. They claim they “loaned me insurance,“ but they’re not loaning me anything. They charge 17% interest on the balance due for making monthly payments.

We've had AAA Road Side Assistance for many many years. My daughter needed a tow late at night in a bad area. It took them several hours. They have only one tow truck driver for our entire county which has a large population. I'm very disappointed. AAA asked her to leave her vehicle unattended and the tow truck driver would get there when he could. This was unacceptable as vehicles are stolen frequently in this area. AAA doesn't make us feel secure anymore.

They charge you just under 200 dollars for membership but when you need towing they can’t give you a time. I was told after just buying a vehicle it may be anywhere from 4 hours until the next day. I then decided I would never renew my subscription.

Sept 3 7 AM car battery dead - need to get from Rosemary Beach to Indiana. Called for jump. Called 45 minutes later for follow up - going to be there in 20 minutes. Called back 45 minutes later - backed up, will be a long time. Complained about the lack of follow up. Was guaranteed a callback. Called security - they had jumpers and got me going. Bought a new battery. Writing this review 29 hours after my “guaranteed call back”. Still waiting.

Our family has been with AAA over 40 years. My father passed away in November and I had to drive his car 400 miles back home, we both had AAA and he had it his entire driving career. I got a blowout tire about 150 miles into my trip on highway 99 in California in a really bad part of town on the side of the freeway. I called the number on the back of my member card and was told I wasn't a member and they couldn't help me, I argued and insisted that I was and my membership was valid another 6 months.

So around 6:30pm, my car had a flat tire and I didn’t have a spare. Therefore, I need a tow truck to an auto place to get my tires replaced. So I called Triple A, and they said they would have someone out by 7:40pm. 7:40pm came and went, and no notification, update or call. So I called Triple A to check, and they said they were working on sending someone out from Coastal Towing. After hanging up them them, I called Coastal Towing to verify. Coastal Towing had NO RECORD of anyone requesting service from Triple A, or anything under my name. Huh. Interesting.

In Oklahoma City I had to have a tow today-Move my Corvette to a shop. Joseph picked it up and delivered it with care and even helped us push the car into the bay on this hot day at 5:00pm. He went above and beyond his duties. We didn't ask him for help-He just asked us if we needed some help. Good man, Good company. Thank you Joseph....

I would have thought this would never happen for me to leave an unsatisfactory review on AAA. However, on Saturday, August 27, 2022 I needed a tow of about 44 miles and AAA wanted to charge me $273.00 dollars or ($7 dollar per mile). I was appalled having been with them for more than twenty years and my last membership was the (Premiere) and the highest one they have.

Ross was very helpful....On 8 23 22 my car wouldn't start and needed roadside assistance. Ross said I needed a new battery. He had to work extra because the battery was locked on very well to remove it. But he was through it all. Very cordial. And

Never sign up, never be a customer of AAA. I am a customer for the past 11 years and today on August 27, 2022 I called for a concierge service at 4:22PM and at 7:00PM I call AAA and all they say is that they do not have a tow service ready and they do not have an ETA. Very very poor service, this company is a joke!!! Extremely disappointing and frustrated, I have paid them 11 years and this just only my 4th call overall. Never have they been prompt, but this time it is such a joke. They have never improved and rather the response is cold and no empathy. PLEASE DO NOT BECOME A MEMBER OF AAA.

Bought the premium service. Gave them my vehicle information. We have a contract - right? NO, NO, NO, not so fast my expendable friend. Even after they towed the vehicle once, they denied me service the second time after two hours of waiting due to the type of vehicle I drive (thought they already knew what I drive). Needless to say this is the worst company ever. Save your money and sanity. They will disappoint you too. What do I know though, I'm just a stupid customer.

After experiencing good service with AAA we decided to purchase their membership for discounts and roadside assistance in case our cars ever broke down. Well, my tire blew out (not like the documentation said - flat tire) and I was stranded around 9-10pm on I-16. I was fortunate that it happened just after an exit with a gas station. I managed to back my car up the ramp because AAA said it would be an hour. Then they cancelled the call then and never came, never called back. My husband, now awake and worried, called and called and called -- the dispatch finally told him that they wouldn't be there until 6am.

AAA's service on August 14-15, 2022 for a Milton, MA call was despicable. We had a flat tire, called for help at 11:30 PM, they said they'd be there 12:30 AM. By 2 AM, still no show. We kept calling in, disgruntled and unhelpful operators answered with "we have reached out to dispatch, no reply, when we hear back, we will let you know." Beyond unhelpful. No specific time was shared, which would force us (two women) to wait until sunrise for ONE tow truck driver for the entire New England region. Since we both work 9-5 jobs Monday-Friday, we had to get home. Our only option was to order an Uber/Lyft, because we were not riding our bicycles from Milton, MA to East Boston, MA at 2:30 AM. AAA should reimburse us for having to order a Lyft on its negligent dime.

Do not use AAA. They do not care about Membership!!! I have been a member of AAA since 2002 and my husband at least 3 years before. After we married in 2007 we combined the memberships. My husband received a letter (since he had the older membership) informing him that membership would not be renewed at the end of the current membership term. On August 22, 2022, I reached out to AAA to find out why our membership was being canceled and was told that no exact reason was available. Eric who I was speaking to was the final voice I could reach. There was no one higher than him. He told me that although we had not even used the services in over a year, the decision was based on several previous years of service.

I had the worst experience with this company. I went and had my car towed to their auto store and I didn’t have money to pay to get the car repaired at this time and wanted to bring it back and they wanted to charge another towing fee when you have four free. I used to hear wonderful things and I’ve had some wonderful experiences with them before but this right here is bad business in my book.

I was a member of AAA because of their excellent roadside assistance plan. Unfortunately, let the buyer beware. The company engages in outrageous and disgraceful business practices. I paid for my plan for 5 years. This entitled me to use the plan 10 times over that period of time. I used it only 3 times and was informed that my plan will not be renewed, that none of their decisions can be appealed, and that renewal of membership is prohibited for life. Do you really want to purchase anything from a company that punishes you for reasonable use of their service?

We needed a tow, stuck in Chehalis. Couldn’t get a tow truck for 4 hours. Apparently, they too are understaffed. But, the company that came out was EXCEPTIONAL. Superior Towing…wow! Driver was professional and knew exactly what to do. We couldn’t be happier.

If the option to give a 0 star review was available I certainly would have chose that. AAA has proven to be unreliable and unprofessional. Honestly, at this point the membership service is a complete rip-off. The discounts are at best minimal and the road-side assistance is a joke. On 2 separate occasions I had a vehicle issue that resulted in needing a tow.

I was left stranded for over 5 hours, I got a lot of “We’re sorry” but no one showed up. It was horrible service and lack of any regard for my safety. If you need don’t count on them because all you’ll get are a lot “I’m sorry for your inconvenience”.

I called the Lawrenceville NJ AAA on August 5th, and Carlos ** gave me an appointment for Monday the 8th. I called to confirm the time Carlos told me to bring it in at 11:00 AM. I arrived ten minutes before the time. I s[oke to Carlos and he said it would take two hours to do the oil change and filter. I told Carlos that's why I made an appointment. Carlos said the appointment is to look at it. I had it done at Firestone within twenty minutes and they told me I can use standard oil. AAA never told me that. They were charging for synthetic at a higher price. It seems that brand names can not be trusted. I will no longer deal with AAA for repairs.

For those who have a membership with "AAA"? Here is a warning. FYI. If your car breaks down at any time or anywhere for any reason and you are stranded Triple A will only tow your car and you will now have to get a Uber or Lyft. And lastly, the driver offered me a ride a along with my car for an additional $35.00. All due to COVID . I called and reported this to Triple AAA. And their reply was, "We can no longer take members with their vehicles due to COVID 19." But the additional $35 charge. They knew nothing about it. Please please forward this to anyone you know that has Triple AAA. They are robbing us with our eyes wide open. Just imagine if this happens to your mother or grandmother late at night.

Would NOT recommend relying on AAA with the safety of you or your family. AAA was called for tow service while traveling out of state. It was confirmed the tow truck would arrive within approx 90 mins, however when 1hour 45min passed and there was still no tow truck, they were called. Their response was the service had been canceled. Really AAA? We paid for service, it is active, and you cancel this tow without any notice. Not even a call back to say it was canceled. Really AAA? So you left this person stranded on a major highway in over 100 degree temp for 2 hours without notifying them that towing was canceled? Unbelievable. You put your member at risk and left them in grave danger. If you are looking for a company to have your back and keep your family safe when emergencies arise, DO NOT buy AAA. You would be advised to add this service to your car insurance instead. Would NOT recommend anyone go with AAA.

I was left stranded on the highway for several hours. I was promised I could leave my vehicle and towing would get my car. I took a Lyft home. They never showed, lied and stated I was on the turnpike. Because of this and my vehicle being left on the highway for over 12 hours the state troopers had my vehicle impounded. I would never recommend AAA to anyone. It's not worth it.

I upgraded my account to premier, I one level below premier account, they have four different options from basic to premier. They offer a 200 mile tow for free if you have premier account along with more incentives for other services. I paid for the upgrade, money has been taken, they inform me I will have to wait one week for this service. Online it does not mention that vehicles have to wait a week for the service to activate. It clearly says RVs and motorcycles, will have to wait a week. The whole idea behind emergency road service, is when it happens it is needed usually immediately. One week? My car will be more than likely impounded somewhere, another county over for something I paid for, I will not be needing this service by then. I have been with them, this is the 4th year. I can guarantee there will not be a 5th year, because of this.

Signed up with AAA today. Called to get a tow, was told we had to pay $75 because it hasn’t been 48 hours since activating the membership. Reluctantly paid because we need the tow. Was transferred and informed that the $75 only covers 5 miles and we needed the tow for 10 miles. The customer service woman was rude and called us a liar, spoke to her manager who said “oops sorry, but that’s how it is.” Membership has been canceled and have informed all family, friends and businesses I associate with to never do business with AAA.

We had been a AAA platinum member for 21 years when we broke down 68 miles from home. We made 4 calls to AAA over (FIVE) 5 HOURS beside the highway, and kept being told they could not find a tow for us, but were still looking... After 5 hours we called a local tow service and used it to tow our car home. After 19 HOURS AAA called and said they were still looking for a tow for us!!!! I filed with AAA to be reimbursed for my tow that I paid cash for. AAA sent me a check quickly and stated that they would not renew our policy!!!! The break-down was highway 19 in Homosassa, Florida, a highly populated area and very busy highway... AAA sucks!!!

Called at 12:20 PM because my car would not start. Was told someone would be here by 2 PM (which I thought was a long wait for AAA premium membership) and I would received text updates. At 1:45 PM I called AAA for an update and was on hold for more than 5 minutes before speaking with someone, who then put me on hold to call the service provider, and came back on to say there would be a delay until 3:15 PM. THAT IS THREE HOURS I WILL BE WAITING FOR SERVICE but at least I'm in my own home and not by the side of the road in 103 degree weather.

Had a flat tire on interstate, sat on side of road for 21/2 hours, no help, called several times for update, answer was always “15 mins away”. Finally changed tire myself. 66 year old female … 88 degrees… side of road for 3 hours, been a member for 20 years … Just glad it wasn’t night time!

I have been loyal to AAA for over 29 years because I love their services. Recently, the services have gone downhill. My elderly handicapped father requested roadside assistance and no one showed up until 4 hours later! I use AAA for their convenience and safety, however this is far from convenient and unsafe. My dad waited a whole 4 hours stranded on the road, which is uncalled for. I had issues with their services lately too. I had to get my car towed. Called AAA at 7 AM and they said they’d send someone by 8AM. No one arrived.

Woke up this morning trying to get ready for my last bridal dress fitting to a flat tire So I immediately called Triple A. Made an appointment for a tow truck to come out and take my car to the mechanic shop that I take my car to and and 20 minutes later I finally get a text that says, "Your request has been submitted" and then 50 minutes later from that I get a call saying, "Oh we have to cancel your towing request because you're not gonna be present for your car to be picked up" and I said, "Well I have my boyfriend there to be home to be able to give them the keys to my car" and they said, "Oh we still can't do it so we have to cancel it. Just call us back when you're available." Last time I called them they were able to just get my ID and my Triple A card without me having to be there from my boyfriend so I don't know what the difference is now the difference is now when that was like a few months ago.

Very bad experience to wait more than 4 hours for towing my car, there is kid and senior in the car under summer weather 90 F. Try to call many time but the same answer - ”have to wait”. Plus I am a premier membership.

I was stuck in a driveway in Ogunquit Mainin the early morning and need a wrench out. Sent in the request thru their chat system and was informed someone would be here in about 1½ hours around 3:00 AM. When the time came I got a call that no one is showing up and I could try to find help on my own or wait another 4 hours. Stay away.

Do lot pay for this services, I am a member for 2 years now. I never use my membership, today my tire just exploded, I call the AAA to be towed over 3 hrs ago. STILL WAITING, it is my First time using their service. Do no believe the advertising of SERVICES IN MINUTES, is not true. I called them 3 times, they says to call my own Tow and I can submit the bill for consideration of reimbursement. After 3 hrs, this is super disrespectful. Do not signed up with them. This is **.

Called for roadside service at 4 pm and was told the tow service would arrive around 5 pm. Now I am told it will be 7:30 pm. Each call in takes 30 minutes. I was also told I could find my own towing company. Not acceptable.

After several decades of faithful membership to AAA today I had to update my account based on an email request. There is virtually no customer service anymore. Everything relies on the member to correct accounts, update, make a membership account and log in. It seems AAA is happy to get a BIG membership fee year after year and yet they want the member to take their time and energy to stay current. I was on the phone 35 minutes and the representative never apologized. Sad.

Before you become a member, please consider checking with your auto insurer. I have NationWide and they have a very good roadside service, which I am now a member. My daughter was left stranded, because we relied, on OUR LIFELINE AAA, since 2019. No help arrived & she was there so long, the morning crew came in to work and found her still in the parking lot.

Ammari is a large towing contractor with AAA. They installed battery wrong. The company busted alternator and fuse system. Then the company proceeded to call me constantly and harass me when I demanded payment for damages. AAA should be ashamed for having contractor like this. They were unprofessional and were not about business. Each time they called they used a different name but the voice was the same. I will not be intimidated by hoodlums. Pay up and get trained employees who can fulfill services you say you provide.

After 41 years with AAA, we are canceling our membership. On 06-21-2022 I called because my battery had died. No response on 800 number and link was not provided. A coworker got my car jump started. On 06-28-2022 at 10PM called for a flat tire. After 30 on hold, I was finally able to leave the service request info on the link provided. After 30 minutes, I called and talked to a nice lady and she gave me the provider info and they should be calling shortly. 30 minutes later, I called back. I finally called the provider directly. His driver showed up about 15 minutes later, at 1:15 AM. I called AAA today and AAA (Colorado) was bought out about 3 months ago by The Auto Club Group (ACG). They use different software and processes - calls are being dropped, not transferred to providers and so on, lots of glitches. Too much for us. We are going with Good Sam.

AAA "trusted" tow truck partner DeFalcos nearly ripped the front bumper off of our car. I have it on security video. After MONTHS of back and forth with Lenora ** and her Supervisor, providing written statements and both photographic and video evidence, they finally admitted that DeFalco caused the damage. We were asked to provide an estimate of the damage. They didn't like the estimate, so we were instructed to obtain another. We did. Now they are rejecting both estimates because DeFalcos says they are too high. Two INDEPENDENT auto repair shop estimates. AAA sucks because they do not play any role in helping customers recover from damages that they authorized though their chosen vendor. Do not trust this company to be your advocate if something goes wrong. They are NOT trustworthy or honest in the way they treat their customers. We have been AAA members for decades. They suck!

Had my car broke down on a highway and had request for roadside assistance at 9.25 pm. I was initially given a time of an hour and I waited on highway curb for over an hour and half after which I called back AAA to get a revised time of 1 hour more I.e 11:55 pm. AAA expects me to stand on a highway on a curb for over two hours as they need someone with a valid ID for towing. Extremely pathetic service and customer care. Stay away from them and continue with roadside assistance from your insurance company.

I was a member of AAA plus RV for 20 years. The first 18 years I could depend on them. The last two years I could not. Last year I waited 24 hours before I called my own tow truck. This year after waiting until the shop closed its gate, I canceled. I called my own tow truck the next morning. I called to cancel my membership and they did not refund the 7 months left on my membership.

We have been AAA members for 25 years. The experience we've had over the past two days with trying to get a simple tow for our son who is stranded in Culver City has been nothing short of horrific. He waited 4 hours for a tow last night that never came. He has been trying repeatedly again today to get a truck to tow him. He's given a service window, leaves work to meet the truck but it never shows. A new service window is given, he leaves work again but now there is no truck available. Why the bother giving him an ETA when there is no truck coming? I have never experienced such a completely inept level of service and disregard for customer service. A long-time membership doesn't mean anything to this company. We will be cancelling our membership and doing everything in our power to convince all of our friends and family that have a AAA membership to do the same. Unfortunately 1 star is the lowest rating allowed.

Check out BBB F rating and 1.5 star ratings. We’re canceling. No show, no customer support for first emergency (in major metropolitan area) after more than a decade of premier service membership. Rip off!

Thank you AAA. I have been waiting since 2:00 this afternoon for a jump. Now it's 2 am. You failed to come the first four times at this point I started recording the calls. I'm glad I did because the next four calls the same employee hung up on me. Although I have use this service for over 10 years I was told tonight for the first time AAA does not jump motorcycles. Now if you go on their website under Services provided indeed it directly states that. It also indirectly States it at the same time by starting with the motorcycle membership you receive all the same services as a standard membership. The word being all. But the line was crossed at 1:20 a.m. when I said ma'am it's listed online and on my bill I was told I personally needed to take it up with corporate and hung up on.

AAA suck. They didn’t care about the service. Didn’t care about my safety. I have been on the side of the road for about 20 hour. It’s been lie after lie. I would not use AAA again. The workers are rude and just don’t give a damn about anyone or safety. I have been a member since 2014. I am not pleased with the way I have been treated

I have been a member for 15 years and have used roadside assistance twice. First time was fine and no issues. The second time, I called for a tow at 3:30pm. I was told truck would arrive in one hour. An hour passed, no truck, called again, said one hour. 7 hours and multiple calls later, the truck is not here. Now it is dark, and stores and services are closed. I feel I will be stranded overnight. The phone reps are unaware and give generic information. The misleading and poor communication is unacceptable. I am beyond furious and now feel I will be stranded overnight alone.

I have been a Premier member for 8 years. I added a person to my account that was removed August 2021. To my surprise when I had a roadside emergency to find out I didn't have any services left. After 90 min of looking into this issue, we discovered a tow that was in November 2021 used by the person who was removed in August 2021. Who apparently, fraudulently said they were me. I has a case started to try and have that service restored to my account.

I was very disappointed with the Roadside Assistance that I did not receive today. We had two Flats on cargo van that we were pulling. I called to have it towed. They refused. Stated if I was hauling a motorcycle or ski boat they could tow as that was recreational. Since I was hauling household items it was not covered. Made absolutely no sense to me. I am a 24 year Premier member with RV coverage. We were told to purchase that for coverage on our cargo van. I then asked, "Can you change the tires on the cargo van." They said, "No it would be a safety issue since both tires were flat." All they offered was to put air in the tires. The tires were very badly damaged and were not capable of holding air.

I needed two services last night. I was told it would take an hour. 2 hours later I made other arrangements. This morning AAA called and asked if I still need help. They had no reason why they no called no showed last night.

I NEVER sign for automatic renewal of my policy, and for the last 2 years well before my policy is to be renewed they charge my credit card (which they are not supposed to keep in their records) for renewal. Then I ask for credit for that unauthorized charge and it takes forever for them to do it until I have to call my credit card and explain the unauthorized credit charge and dispute it.

Avoid AAA like the plague in Virginia unless you appreciate 3 hour waits for assistance, if you're lucky enough to get a tow truck. They partner with a company called Access Towing, should be called abscess towing with their rude customer service, and canceling tows without notifying the motorist. I have found stranded female motorists waiting 3 hours in the dark. Have had their truck show up only to say they won't tow and give no reason. AAA is just as culpable because they continue their business with this company and apparently are not upset at how their paying customers are treated. Get roadside through your car insurance. Trust me you'll be glad you did. AAA may have once been the pinnacle of roadside but not anymore. You're better off renting a car dolly and doing it yourself. Word of advice. If you're stranded contact #77 and let the local PD know.

I bought a AAA battery with a 6-year warranty on it in 2018. After 4 years, the battery failed twice within a month. Both times I had to call for roadside assistance. The claim is the battery doesn't test bad so there is no warranty pro-rated discount. They did offer to sell me another battery at full price. The battery is clearly failing and they won't do anything except send someone out to jump start the car and try to sell a new battery. Good luck dealing with these people, but after 36 years I'm done being a member.

I could not be more dissatisfied. Last night I got a flat at 8:39pm. I tried to call, couldn’t get agent so filed claim online immediately. My child and I waited at the end of a driveway off of a highway. I was told on MORE than 3 occasions, service was on the way last night. My mother called and was told the same. As did my husband and he was told services were coming. Had I continued waiting, myself and my MINOR child would’ve spend 11 hrs in my car. Had my infant been in the car, I cannot imagine relying on AAA, would have ended in anything less than her being hospitalized.

I had the WORST experience today. Idk what happened to AAA service but it got everything ** wrong today. I had one phone rep who stressed me out and was not helpful. The next one sent a tow truck who didn’t service this area at all, so after waiting 45 minutes, I wasn’t able to get help from the tow driver & had to call AAA again. I was on HOLD for THIRTY ** MINUTES. ON THE SIDE OF THE 10 FREEWAY. NO HELP FROM AAA WHATSOEVER. I called the ** COPS and they sent Metro to change my tire. ** YOU AAA!!!

5/19/2022 trip interruption due to auto accident. Hotel that night and one day or rental car 5/20/22. after that nothing covered of $2026.16 expenses to get back home. Useless. The exception being applied is that we completed our initial leg of the trip with rental car. I would have been better off NOT going to my destination, and just returning home until the car was repaired. The condition that upon return of the rental to the location of the accident and flying home until our car was repaired is not considered, "part of the trip". Useless. Specific exclusion wording is, "until the destination is reached OR return home." Not much of a benefit at all.

I am still waiting for tow truck to call me 4 hours and nada. What a joke this company is. Called the number on back of the card 4 times and always an excuse about dispatch not getting the call or they will call you soon.

The woman who took my call was very helpful and kind. Dylan the driver was also kind and patient and a big help. My location was off road but he found me quickly. He tried to help with changing the tire but we were unable to so he towed me home with my vehicle. Great experience. Thank you Dylan and AAA.

IT used to be good/reliable. Now it's HORRIBLE. You call for a tow and be prepared to wait for over 3 hrs. It's Terrible!! My husband called and he was in middle of traffic when his car stalled. He called at 7:30 am and was waiting till after 10:30. Terrible service.

Ram's Roadside Club Services LLC are thieves - incredible that AAA leaves members in the hands of these thieves. First of all, even number given by AAA for Ram's services is not a working number!!! On reaching back to AAA customer service to report missing wheel lock key after flat tire service call by William ** from Ram Roadside club service on behalf of AAA , AAA agent 'Joseline' says - we will respond in 7-10 days - basically roadside assistance we charge you for means we will serve you in the hour of need in 7-10 days!

I do not recommend AAA to anyone anymore. Wish I could do 0 stars! This is now my second bad review for them. My whole family uses roadside assistance and so does my partners family. AAA can expect to lose at least all 10 of use as clients. This is not the first, but the second time that AAA has left me stranded for multiple hours! The first time it was 8 hours and this time 6 hours. The first time we had to reschedule and get a whole new request for roadside assistance as no one showed up and they claimed they had no request, when we had proof of a request.

(I regret that there is no ZERO star rating.) My granddaughter asked me to go with her to pick up another vehicle and drive hers back home. Her car needed to see a mechanic, and - consequently - it lost the fan belt on the way to pick up other vehicle. I called AAA ROADSIDE ASSISTANCE at 4:09 p.m. Was told it would be 1½ to 3 hours for the tow truck to arrive. After the 3-hour wait, I called to check and was told that no one picked up the call. ???? Apparently, a service call had been sent out to tow associates in my area and NONE of them were interested in taking the call.

I was quoted $800 to haul my 82 Chevy K10 pickup from CT to NC, that's 750 miles. Why did it cost me $462 to haul my 89 Camaro just 80 miles? I wasn't a member for the $800 quote elsewhere. Wasn't a member of AAA either. You guys need to fix your $7 a mile joke. I was disgusted the whole way home. Driver, Gary, was great. No complaints about him. This goes out to you walking wallets on corporate level. Not only did I pay the $462 for 80 miles, I even got myself a membership too. Nice job AAA. It reminded me of the the famous quote, "Never let a crisis go to waste". I will make good use of this membership and then will find one of your competitors to go to. I am sick here thinking about this. To anyone who reads this, prepare yourself if you need AAA without a membership.

I have been a AAA member for over 25 years. The last 3 times I have used AAA they have been extremely SLOW to respond with tow service or roadside assistance. Last week it took over 3 hrs. for them to arrive to charge a dead battery. They sent the tow service I asked them NOT to send due to tow driver going through my tools in my garage when he was to be changing the tire. Then AAA got it wrong again when I called back to see where/when help was coming. Somehow AAA recorded I needed gas. I had plenty of gas but a dead battery. The time before service was slow and when help finally came they could not change a tire and refused to replace the spare the way they found it. A third time, a police officer refused to let me use AAA saying they were too slow to respond so I had to pay for private tow service even though I had AAA. It is upsetting to pay for a service you cannot use.

Having been a 20+ years 'Plus Member' along with another family member, I received a letter stating my membership was not being renewed due to 'extensive use of services'. We have had only THREE calls to AAA in the last 3 years. (AAA allotted TWENTY FOUR calls - 4 per member per year over 3 years). AAA refused to explain why they consider three calls to be 'extensive use of services'. A complaint to Better Business Bureau resulted only in their 'Customer Engagement Specialist' (M. ** of Michigan AAA Branch) stating that membership was not being renewed due to 'extensive use of services'. Fortunately, in doing a search online, I found better and far less expensive roadside assistance alternatives. Beware of AAA - they'll take your money for 20 plus years then drop you for no logical reason.

Every time I need the service is a nightmare. This time I damage a tired on 95. .. at 6:30 pm… Since then I’m waiting for the towing… All the tire shops are closing now and we’ll have to be towed to our home 120 miles away…We still waiting .. Horrible experience! I won’t renew my membership.

If you are considering AAA - look somewhere else - customer service is poor. Son in Military left stranded on highway for hours - past ETA time. Every time he called he got 20 more minutes - they never showed up. Ended up calling another tow company to pick up car. Called to speak with a customer service manager - he did not care. All he said was delays will occur. (For hours apparently). Long time customer of AAA - will shop for an alternative.

Poor service in the middle of the road called 24 road services at 245am. It is 6:41am still no service. Called AAA back. Spoke with Tony the supervisor at 540am in Nashville. Said she would red flag call. A hour later still no tow truck and car still in road. I don't recommend this service especially if you need emergency help. Poor service.

I was. In Vegas Monday and had accidentally locked my keys, purse and cell phone in the car when I was packing up to leave. The hotel was nice enough to look up Triple A I called them and was told they were only taking 911 calls! And to call back in a few hours. They did connect me to a tow company (hmmm) the tow company said they would be out in 2 to 4 hours and I would have to pay commercial rates. So I sat outside in the heat of the afternoon 12 to almost 2, with no cash water or phone and then had to pay 88.00 on top of the wait I am also a senior citizen. We have had Triple A for 35 years and have had no complaints but it looks like they are having a lot of complaints now! Time to rethink the 198 a year we pay for the privilege.

I had to get my car towed. Was given "priority" status as I was in the middle of the road with a child. They took over 90 minutes to get to me. Customer Service was a complete joke. Save your money and get your own tow. Had to get the same vehicle towed and the second time it took over 3 hours to get my vehicle towed. I will never give Triple A my business again!

Up until this experience, I really had nothing bad to say about AAA roadside assistance. I always said I wish they could respond more timely, but I understood, things happen. But after this experience, we are seriously reconsidering continuing our membership at all! My car broke down on Wed, May 18, around 2:30 pm. I procede to call and request a tow. The service call was registered at 2:55pm. It took until 10:45 pm, on Thursday night, May 19, to get a tow truck to bring my car less than a mile to my home. This is after multiple (possibly 15 -20) calls to request updates (the app was still showing ETA 3:25pm May 19), only to be repatedly told "We have a truck on its way to you."

Been a member 22 years. Had to repair an exhaust on my Jeep. I'm an essential worker and worked 50-60 hour weeks. Plus winter would never end this year. After finally repairing my exhaust, I made an appointment for inspection. A day later my Jeep wouldn't start. I had no time to figure it out, so I figure I'd get it repaired with my inspection. AAA denied my tow because it was past inspection. Why? It's registered and insured up to date. Still wouldn't tow it. After paying for roadside assistance for 22 years, I am canceling my membership. I gave all to my community for the past 2 years, and AAA screwed me. I am done with them.

This company is useless. I always have to wait forever for service, had to pay out of pocket for last tow out. They refuse to reimbuse me for it. Sent a terrible company to do the tow, was charged 200 (he originally wanted 300, but changed his mind when I said no thanks!) and the guy had no clue what he was doing. His main concern was liability, not getting my darn car out! He kept asking me how we should get it out, and asking that I don't hold him liable...crazy! The whole tow out took 10 minutes, and the car was not damaged, so why are they treating it like a wreck tow?? I know for a fact if I had just called someone local, it wouldn't be more than $90. We have a total of 4 members with service cards, one of which has been a member for over 25 years. Guess we need to ditch this company, like yesterday!

My car broke down on the side of a busy highway, it was a dangerous situation. I had to climb a hill to stay away from my car and traffic. AAA could not find me a tow, 5 hours later they tell me to get my own tow truck and they will reimburse me fully. Now that I have filled out all of their paperwork and mailed it in to them, they are now not reimbursing me full. So they can't tow you and then they won't fully pay for a tow they said they would pay for. I don't understand what they are useful for anymore. Been trying to reach out to them for them to fix it but they just leave me on hold for long periods of time kind of like they did when I was stuck on the side of the road...

I have got AAA membership for 3 years. Had great expectations but it was a big disappointment. Every single time I needed to use my membership benefits, it was like pulling teeth: no commitment, disrespectful, unprofessionalism, careless. Even the home and car insurance was a rip off, they always have something to say to not commit. When they provide roadside assistance, expect them at least 1 hour after the ETA they give you. I slept in my car one day on I-85 with my 3 kids inside, only for them to come the next morning for just a jump start.

I have been a member since 2014. Fortunately I have never had to use the service. The one time I did need the service in 8 years was horrible. You cannot talk to a live operator without going through the menu that takes forever. Even when asked to press a certain number to get through the menu the automated service does not recognize the number I pressed. When I finally got the tow scheduled it stated that they would be to me in 2 hours. Once the 2 hours approached I received a call from AAA representative that they were still trying to located a vendor. Another hour and a half passed and I received another call from an AAA representative that they found a vendor but it would be another 60 to 90 minutes. Total wait time is expected to be 5 hours. Likely I was at my home. After 8 years of membership I will most certainly not be renewing my membership in November. I will be switching to Good Sam Roadside Assistance as they are rated #1.

Buyer Beware!!! Do yourself a favor and choose another auto club/roadside service provider. AAA took advantage of my 76 year old mother, suffering from Alzheimer's disease, selling her a bad battery but refusing to honor the warranty when the battery died with 4 months and less than 100 miles on it! I moved my mother from Colorado to Georgia when she was no longer able to live on her own. Her sister (who is a AAA member) traveled back to Colorado with her to close her house and get her belongings sent to Georgia. In the process they found that her car battery was dead and had AAA come out to replace it, selling her a new battery with a (supposed) 6-year warranty.

I have been a AAA member since college and only used its services when my car had issues. They were always reliable when I would call. Some days I would need to wait longer for their services due to high demand but they would always be there and never not showed up. My fiance and I were planning our honeymoon and my mother suggested we use AAA travel service, she said it was free for members. Well, we contacted AAA, and set up an appointment, they asked us where we were traveling and what dates, etc.

AAA installed a new battery in my car in 2021. In May 2022, my car battery died. AAA asked if I wanted to purchase a new battery. I said, "No. I need my battery charged." AAA charged my battery and never mentioned it was under warranty. The next day, my car wouldn't start again and I had AAA towed my car to dealership. The dealership said, "The battery is dead and needs to be replaced." Within eight months, I have purchased two car batteries because AAA failed to inform me of my battery warranty. Will not renew AAA membership next year.

I called 911 first. I called AAA next. I was told someone was in route. City of Houston was on site in 12 minutes. 20 minutes later I was being dropped off at the next exit gas station. I asked AAA if they would reimburse me for the tow. The operator could not tell me one way or the other. I understood someone was on the way. That was a half dozen calls and two hours ago. This is how a premium member of 43 years is now treated, I can assure you this is not the same company we have depended on for almost half a century. 3 hours and am still waiting… I should have paid the $150.00 to the City Towing Company. I will now start using our insurance assistance to see if I can get picked up.

Been a AAA member with my parents for a few years and have needed to use it twice. The first time they left me waiting on the side of the road for 8 hours with a disabled vehicle. They kept saying someone was coming but nobody was being dispatched. Tonight my dad was driving us home in the rain on the interstate and there was a pothole in the fast lane and we blew a back tire. We immediately requested help- giving out coordinate location, AAA membership number, cellphone, email, and full name. We were given a wait time of 53 minutes so we called asking if anyone could be dispatched sooner since we had my two kids in the car and it was 10:45pm on the side of i78. We were told they’d be there at 11:50 and to call the police.

Worst AAA experience in my 20+ years of membership. Multiple hour long phone hold times, inconsistent distances to destination, over one hundred dollars added to charges, 10% extra to use debit card, and customer service assistance by a supervisor was totally unacceptable and worthless. Waited over 3 hours for truck to arrive. Google maps showed 30 miles to dealer but I was charged for almost 50. Charged $7 per mile. Receipt was not itemized. My experience was horrible! I’m done with AAA!

I have been a customer of AAA for 40 years... 40 years! My faith in their reliability or the value of membership is shattered. In the past year I have had two experiences that required roadside assistance. Each time I was told the provider would arrive within 45 minutes. Each time it took more than 6 hours to get assistance. Each time the phone agent was uninformed and lied. This last time I received a call from a tow truck driver telling me he would be with me in 45 minutes. Four hours later an agent told me that there was no record of the call, nor did they know who called me! So, someone obtained my phone number and location and AAA wasn't even aware. He could have come and robbed me or worse. The truth is that AAA is obsolete and hanging on by a thread. I've cancelled my membership and I suggest other do as well before someone gets hurt.

I signed up for AAA recently. I neglected to read the fine print saying I had to wait 7 days to be covered. When I attempted to use the roadside assistance I was told since I just signed up there would be a $75 same day service fee, however If I call back the next day I wouldn't have to pay it. Tow truck come, hooks up my car and is on its way (47 miles trip). The tow driver calls me as he is in route to the dealership and says AAA just called him and said actually she is only covered for 3 miles. The tow driver himself said that if they were told there was any fees involved they would of obtained my credit card number before dispatching a truck to pick up my car. AAA won't acknowledge their employee told me if I waited till the next day I wouldn't have to pay. Now I have to pay $275 to have my car towed. I cancelled my membership and I'm currently looking for another company. They don't stand before their employee errors even after listening to the audio.

On April 29, 2022, I was driving eastbound on I4 in Florida when an object fell onto the highway in front of me. It was impossible to avoid it. This resulted in a flat tire. I was able to make it to a southbound exit to US-27. I pulled into a WAWA service center and called AAA. I have been a member of AAA for decades. I requested a flat-bed tow truck at 10:15 PM. I was told that one would arrive by 10:45 PM. No one came. I called again at midnight. Numerous calls were made after that. Finally, someone admitted to me that no help would be arriving. At 4:00 AM on April 30, a good samaritan purchased a tire patch kit and spent a long time locating the site of the puncture and plugging it. This worked, and I was able to drive home at about 4:40 AM. At noon on the 30th, a tow truck operator called me from the WAWA center asking where I was! AAA didn't even have the courtesy to cancel the request and caused this man to waste his time.

A technician denied service unless I signed the waiver, used a broken tool that scratch my tint, door handle, door panel and then cracked my windshield. AAA denied repairs because of lake side towing.

On April 25th 2022, while traveling North on I-75 in Florida we had a flat. The main reason I got AAA was just this situation. I called, got bounced around since I had a Tenn. membership but was located in Florida. Then the person Couldn’t find the SR 44 where it intersected with 75, he tried pinging my phone (I got that 3 hours later!) - so the short of it they could not locate me.

On 05/01/22 called AAA Roadside Assistance Service in Florida to request a Towing Service to pick up my car from specified location and drive it to a Mechanic to get it fixed. Initial customer service stated service would be provided within 2 hours what made it 11 pm. 12 am on 05/2/22 I called back asking for update on my service call and customer service stated they now can not provide a service time. I ask if they can tell me what time I can expect a service to happen next business day and they said they do not know. I am told I can contract the service someone else and request a refund but when I request to queue get the statement on writing with a case number I am being told I will not get one.

I have been a AAA member for many years. Lately their service has been terrible! I have had to have a brand-new battery replaced multiple times within a couple of months. With the most recent incident, the AAA employee stated that they needed to have my car towed to their garage to look at the battery and then refused to replace the battery (which was under warranty). I will not be renewing my membership with this terrible company!

AAA has the most impressive tow truck drivers. I was totally and completely satisfied with the service. Not only did the driver show up in 15 minutes with a bottle of water in his hand for us, but he also had jokes. Great experience overall. I've used AAA for 27 years now. I would recommend them to anyone. Great service!!

Called for battery service one morning because truck would not even attempt to turn starter, not anything electrical. Tech shows up, I tell him what's going on that my battery is under warranty, less than 2 yrs old I believe. He checks and confirms but needs to do some test. Takes out a jump starter. I let him know they don't work on this truck. He tried 2 or 3 kinds. Lost count of all the different things he tried. Finally lets the battery charge running off his van with cables and get a start. Runs more test, tells me it's not the battery, I need to take to dealer and get checked. I do that. Pay $200 for a full diagnostic.

I purchased a membership with AAA roadside and explained at the time of start up that I needed coverage for my RV. Twice I've needed to use their services and was left with no help. The first time I needed to be pulled out of a yard, the second time merely a battery jump or boost. The first incident they said I would be waiting a few hours, but with the temperatures dropping unexpectedly and the RV not being winterized, I couldn't sit and wait.

My mechanic of 25 years tested my AAA battery and my charging system and determined my battery was bad. Since it was a AAA warranty, I was jumped and I brought my car home. I called AAA the next morning. Stegall came to my house as a AAA tech. The tech was great, but he said the even though it only had a 50% charge after being charged by my mechanic, AAA would not replace it. This was the 2nd battery gone bad from AAA. I have entered a complaint with AAA and I'm awaiting their response. I charged that battery overnight and it never went above 55% charge. I called Interstate Battery (the battery brand) and their tech said that indicates a bad battery, usually from age. That battery is less than a year old. I wonder how long it had been hauled around in Stegall's truck.

I needed roadside assistance, mind you this is like 6 miles away from one of their centers and I have been waiting for over 20h still no sight of any AAA truck, I could have just called a towing company and been home 20h ago instead of wasting my time with AAA. I do not recommend them to anyone whatsoever.

I had to wait 5 hours on the highway for a tow truck. A friend of mine had to wait for 3 hours recently. The new app is Terrible. You have to wait forever before you can get through to an actual person. No one is to trust a computer App only in an emergency situation. Get it together AAA. You are failing.

Called for a tire change service in Newark NJ on a Thursday night at 8:27pm. The customer service agent stated that the waiting time was at least 90mins… Really??? Stranded at night and there was no other option. Haven’t used this service in at least 8 years and this is how it works??? Ended up calling a friend that luckily was home and was able to help me. Needless to say I canceled my membership right away. Useless AAA!!!

Called roadside assistance at 9:15pm for a tow. Tow truck was supposed to arrive at 10:40pm. Tow truck didn't arrive. Called customer service for an update. After 15 minutes on hold, I was told a tow truck would arrive by 12:10 am. Tow truck never arrived. Called customer service and was told they couldn't find a tow truck and asked if I could hide my keys somewhere outside the vehicle for when they could find a tow truck. It's now four hours later, my car is stranded in a parking lot, and I need to be up for work in 5 hours. Worst roadside assistance ever!!!

KS90-Joshua C was respectful and excellent to all details. He had to go through many steps to get my vehicle towed. I was amazed at his knowledge. He was kind and delightful too! Thanks to AAA for such great service!

We contacted AAA from the freeway roadside after replacing our punctured tire ourselves, and finding out that our spare tire was faulty. We were promised someone would be there within 1 hour, and even given a name of the service that was coming. After 1 hour passed and no one had showed up, I called again. I was told that they were still working on our request and would send us updates. I pointed out that we had already been given the name of a service that was en route, a time for them to arrive, and certainly NO UPDATES that they were not coming.

Needed a tow and AAA assigned an account # with a ETA for the tow. After waiting 2 hours called back and was put on hold. Waited 30 min. Fortunately I ask for the name of tow company so I called them directly. Found out they weren’t even under contract with AAA and hadn’t been called. I called AAA back held 10min and got transferred to dispatch with a 30 min wait, no answer. So after total of over 3 hrs waiting for AAA. I abandoned vehicle and got a taxi home. Next day called independent tow company and got a tow within 30min costing me $125. This was my first request for assistance and it was a brutal experience. I’ll not be renewing my policy in June!

Have had triple A since I was 17 and got first car so nearly 20 years. Used it twice before and it was good. Last night was Easter and on our way home hit a pothole and the tire bull joint that holds tire on to right arm axel snapped..putting the front of the car on its frame. Tow truck came. Saw it couldn’t be dragged on flatbed and needed special crank tow machine to lift front with a hook.. They are common.. Howe not on holidays with a skeleton crew.. The first tow truck described the situation and no service in tristate area would pick up the call after that.. We waited 5 hours believing a tow was in route.. We were misled. Had to leave car with sign on it and find a harness to secure wheel and drop 3 kids off ages 14, 9 and 2 who were waiting in the cars having to pee for hours..

I been a member for over 5 years. I used the card once. The reason I have the membership is for my car that my wife use everyday to go to work and bring my kids to school. Never thought to have her name in the card. Today my wife had flat tire at the school and she has to pick up my kids. At school in 2 hours so I called AAA for help and they said I have to be there cause card in my name. I tried to explain the situation didn't work. Then they ask me to open a membership for her plus same day assistance and another fee cost about 180$.

On April 13th 2022 AAA roadside service left my 90 year old friend and neighbor alone with his eighty year-old wife for hours in their broken-down van just north of Detroit. I drove 41 miles to pick his wife up and brought her back home. My 90 year old friend stayed there and waited a total of 7 hours before someone came to help from AAA which he has been paying into for 25 years. During that time I tried calling and calling and got put on hold and got put on hold 20 minutes. 30 minutes. 60 Minutes. No one helped. No one cared. Upper management did not respond as of this note. Joseph Richardson Jr. CEO or President of AAA Michigan shame on you! Karma...What goes around comes around. This is horrid. Just my opinion. Call me. Quit hiding.

AAA Membership Number 438 ** 1 Premier Membership. 03/08/2022 Applying the brake in my '05 1500, I felt the pedal give and drop to the floor. I immediately threw the car in park as I knew something was wrong. I decided to slow roll back into traffic and, even though the power assist was gone, I was still able to brake at slow speeds. I limped to the first big parking lot I could find because I realized in a very short distance, I was not going to make it the 30 miles to home. Luckily the parking lot I coasted to had a national chain parts and repair shop.

Absolute worst experience I've ever had with a company. It started off pretty normal. I needed a tow and the gentleman on the phone explained I would need a policy with them before being able to get a tow so I started up a policy and everything and explained I wouldn't be able to be present at the time of tow but would be able to leave the keys in the vehicle. He reassured me it wouldn't be a problem. This was all done around 8-9am. He explained the tow would arrive at the location at 10 am to get the vehicle and bring it to the mechanic, at around noon I called to see why the vehicle never arrived and seems like they put the wrong information in for my vehicle (Make and model) but had the correct color and plate number but never called me to let me know the tow truck driver didn't tow my car or to ask what car it was so we set up another tow.

I would have rated this a zero, but I had to used at least one star. I had a flat in town and called AAA and was sent a text. I submitted my request at 6:44pm. Was told 50 mins. At 7:40 pm I called back and held over 10 mins to find out that CSR department would have dispatch call me back. At 8:15 pm I called back. I held for 10 mins and was and was told they would get it to the dispatch team and they would get back with me. I told them I wanted to hold since I was told this before and no one ever called. She said she would transfer over to the escalation team. I help another 35 mins. I happened to have someone stop and help me change the tire. They changed the tire before I could get someone on the line.

I am a longtime member and extremely upset that AAA left me stranded and no one would call me back when I called and the recording stated I could request a call back because the hold was 15 min. Then I called back after no one called after 30 min then when I finally got someone she kept putting me on hold and not responding why my tow that started out at 7 pm and they stated it would be 1 hour to 2 hours then no one at all came or called it is now 12:33 am and I still have not heard from AAA or the towing company and this is horrible service I can’t believe you would treat a long time Member in this manner!!! Do not get a triple AAA membership. It is expensive and not worth the trouble and they do not care once they get you as a member! They used to be good but not anymore 4/6/22.

-Experience with AAA Auto Center on Tanner Rd. Greenville SC. A few days ago, my car would not start; after waiting for 3 hrs., AAA authorized contractor came and boosted it to start. He told to go to AAA on Tanner Rd. and ask them to reboot/energize the battery. The lady in charge there agreed to charge it free of cost, as I am a member and will take 1 to 2 hrs. I let it at 12.05 pm; since I did not hear from AAA, I called to inquire; the same lady said the mechanic just pulled in to charge.

You suck, your service sucked on this day. I made the call about 3 something and no one showed up until maybe 8 something. 1st call a rep told me that I was only slotted 5 miles and would have to pay the difference. She gave me false info that if I upgraded right then, it would go into effect and I will not have to pay addtl fee. She transferred me, I explained to the rep, and Tech Taylor who says, that's not true, it would go into effect 24 or 72 hours one of them. That upset me. By that time I had spoken to Cunesha, my angel whom was better help to me than the other 2. By this time I'm looking at the AAA route to see where the tow truck. It showed they would arrive by 4:58. It's after 5 pm they are still no show. I called again and was put on hold for so damn long. The last rep was an angel and was able to assist me after being on hold and no one helping me. Horrible service!!!

I feel cheated by this service. I got a flat tire coming home from work at 5:30. Open a ticket in the app. The estimated wait time is until 4:15am the next morning. I called in after 15 minutes to confirm the accuracy and the service offers to call you back instead of waiting on the line. Well, they don’t actually call you back. The estimated wait time was 10 minutes.

As a AAA member of more than 10 years I'm compelled to consider ending this relationship. Yesterday my son was stranded for over two hours after calling to request assistance with a battery jump. Although it took two different truck drivers to finally assist, the outrageously poor communication and total lack of "customer service/ support" was beyond measure. The first driver didn’t have adequate power to jump the truck. Five calls were made to the roadside assistance line, which included 2 hangups and one hold time of over ten minutes. I, myself, finally called as I was unable to physically assist my son. "Nina" in customer service assured me that a nameless supervisor would be calling me or my son with an update "shortly". This never occurred. At this point I question if AAA memberships that I purchase for my household and gift to my children are worth anything at all.

Flat tire. I ruined tire on new car. Clients waiting to meet me. Came within 5 minutes. Very efficient tech. Could not have been better! Nothing more to say. Perfect service. Quick, pleasant and efficient.

On snowy winter night I called Triple A for a tow. I got flat tire on hwy and pulled off the tow was prompt but the tow co. didn’t want to tow me to Pennsylvania so they opted for tire change. Strangely the tow driver call over radio for help in changing tire from his co. RONS towing. Between the two of them they didn’t tighten the lug nuts so ten miles later my wheel came off on hwy. I called Triple A and they told me to call 911 since I was in middle of hwy my vehicle was totaled from this, however Randy from Triple A north and Alisha from New Jersey Triple A helped me file a claim and I was reimbursed by them for damages the towing company caused I’ve always used Triple A and for my loved ones they come faster too.

I’ve been a AAA member for over 30 years and my experience with them today was just horrible! My vehicle totally shutdown on a very busy street in a marginal part of the city. A maintenance crew tried to jumpstart my battery but that did not work. So I called my AAA number and asked for a jump and possibly a tow into a garage. I sat in my car for almost 3 hours with no phone calls from AAA, no text updates and 10 phone calls later…no tow truck.

I purchased AAA Premier Plan for $129.00. While in SC my vehicle would not start. So, I went on the AAA app for roadside assistance. The App recommended using transportation other than the tow truck driver due to Covid. So I rode back home with a relative. The person I left the vehicle with had to temporarily put their license plate over mine due to community parking restrictions/ beach area. AAA then sent the tow truck early, and the driver would not tow it because of the plate on it even after it was explained to him. After explaining what happened to AAA Roadside Assistance they refused to tow the vehicle and I had to hire transport services to return the vehicle to my home.

I have been a member and paid customer for over 25 years myself with several of my in house driving children also active members. I recently received a non renewal notification without any warning and no recourse. Of interest it is that I was labeled an “over utilizer." If true, I had not been given any prior indication of it. Admittedly I have used their services up to 1 or 2 times a year. If you go to their website you can actually review how many times you have used their services and there is a maximum that is listed which is typically 2 that was not necessarily present as a limitation years ago. I also find it interesting that there subcontractors, the local individuals that performed the services or do the towing if necessary have found it increasingly distasteful to be a contractor for AAA and it is harder to get them to perform services because of what they have openly complained to the customer as declining reimbursement.

I had gone to the grocery store, only to come out and find that my car wouldn’t start. It was late at night and I was beat. I called AAA and in 30 minutes a gentleman named Koffi arrived to assist me. He tested my battery, determined that it was dead and told me that he could replace it there and then. I was ecstatic, but it gets better. He called AAA to see if my new battery would be covered by my membership and it was. Doubley ecstatic. He could had just charged me the $189 and kept on moving, but he took that extra step and it saved me a lot of money. He is an asset to the company. Many thanks, Koffi!!

My husband and I were on I-40 west when the transmission went out causing the car to go to first gear which then blew the motor. I called the toll free number and was sent a text with the information on how long it would be before someone was there. It said ETA was 38 minutes. I was also told that I would have to find someone to pick me and my dog up because only one person could ride with the tow guy because of Covid guidelines. Luckily we were only 45 minutes from my sister. An hour passed and no one had arrived. At this point, I called back and was told the tow truck was down and there wasn’t anyone at the moment to tow us and they were working on it.

Online system doesn’t work, we waited couple hours just to find out that the company was supposed to show up just dropped our service call and we had to call and request another one with the timeframe of next three hours. First request was around midnight and apparently we might get towed around 6am (if they don’t drop our request again. :( Terrible experience with AAA.

In the past week, I've needed to call AAA on two occasions: for a dead battery and to tow my car that had a flat tire. In both incidences, I received excellent service on the phone, in the quick responses, and in person. The battery was quickly analyzed, determined it was dead and a new battery installed! The tow truck driver was most helpful and got the spare tired inflated so I could drive it to the tire store. I've had AAA for over 30 years (in Arizona, California, and Minnesota). Even though I have rarely needed to call them, when I have needed help, I've always received courteous, helpful, and quick service. Thank you to all who work at AAA - from those who take the phone calls, to those who meet with the customers to help solve their car problem!

My car broke down and I Had to pull over. Pulled over at a mechanic shop but they were closed. Called them to tow my car home. Because the location I gave them was a car shop they won’t tow my vehicle until the owner of the store comes in and sign a release form for a car they never even touch. Then they tell me if I move it out the way they can tow it My friend and I pushed the vehicle to a side street. Called back to tell them it’s moved. They then told me because I told them the car was there they will still need a release form after telling me if I moved the vehicle they would take. Manager was no help when I called now my car is on the side of the road till Tomorrow & I have to deal with them tomorrow again. Cancelling my service after tomorrow. If you break down make sure you don’t park in Mechanic shop or they won’t tow your car.

POOR POOR SERVICE. WOULD NOT RECOMMENDED JOINING FOR ANYONE. NOT WORTH IT. Customer service lies about response time. Supervisor no help at all. Total total waste of money and time. Too much a headache unnecessary.

I was recently in the mountains and separated my right shoulder. I was just under 100 miles from Denver and I was unable to drive my car so I called my premium membership towing assistance and asked if they can pick my car up because it couldn’t stay on the mountain and I had to go to the hospital in Denver. The representative I spoke to said if there is nothing wrong with the car then AAA cannot tow it. So I hung up and called again in a few minutes hoping to get a rep that could at least explain this policy and maybe I could pay out of pocket for a tow.

I used AAA new text roadside service feature to tow my car. I requested not to be contacted but "Jans towing" took it upon themself to ignore this and called me and attempted to fix it over the phone, impossible, and they refused to show up!!! You are wasting your money on AAA if you pay for their lack of service.

I gave 3 Stars for the 34 years prior to the 2021. Currently, '0' Stars, there's no reason to pay them anymore. I used to love TripTiks (no need for that anymore), travel info (no need for that anymore), travel/venue discounts (none anymore) and the security of towing (they have let me down last 2x). The only thing left for them to do is back me up with towing. In Sept 2021, I unexpectedly broke down on the Florida Turnpike. Only 4 miles from my exit, narrow shoulder, leaving me In hot sun, no A/C, against a barrier and traffic flying past me inches away.

I purchased this insurance as I drive an old truck that constantly requires attention and sometimes it lands me in a tight spot. Last week I had a major brake issue and needed a tow to a repair shop that was less than a 1/4 mile away. I called and talked to the rep for about 10 mins to describe the problem and that I won't be there and where I will hide the keys for the driver. They said contactless pick up is normal and not a problem. I left and while I was on another call AAA called me 2x and when I finally could call back they said since I wasn't there they didn't pick up the truck!!! I was fuming as the drop-off location would close soon. I ask them what happened and they blamed the driver for not reading the pick up details. I told them to reschedule it. They then said when the driver is 15 min away they would call me.

Absolutely terrible and a complete waste of $200+ membership for the PLUS service. Over 4 hours wait in a downtown parking lot for a jump start for a flat battery? Covid has given them a great excuse to try to justify their incompetence. Nobody wants to speak to a robot. If I could give minus 5 stars they would be lucky to get that.

Me and my children were given AAA Roadside cards last year as Christmas gifts. Well I went to purchase my own card and was told we abused our tows by going over 1 tow on one of the plans my step father purchased!!!.. I could go on and on here why that is wrong not to mention how rude I was treated by AAA customer service also. So all for of us are banned I guess!... So my advice to anyone is do not get the service if you plan on using more than one tow a year because they will cancel you.. They're looking for a clientele that does not use any roadside help every year. Basically that's what I got.. I mean they set the parameters four calls a year but if you use them all you get exiled..False advertising too!!.. I will be a lifelong advocate against this company.

The third time we called again at 7:00 am and at 8:00 am called back AAA, and they couldn't find any towing company to help us. The three times that we needed AAA was a horrible experience. I paid $285.00 a year and can't get any help from AAA. They are awful and not reliable. I ended up paying out of pocket three times. Thank you,

I joined as a new member yesterday 02/28/2022 and requested the roadside assistance which I paid an additional $55.00 for the service and my vehicle was never picked up. In addition, the employees from the tow company never made it to the location and hung up the phone on me in a very rude and disrespectful manner. Today, I contacted AAA to request a refund of my fees and the manager (Mark) didn't approve the refund of $55.00 (manager was also rude) stating that towing company was on the road (which they never made it). Very nice experience for a new customer.

On 3/1/22 Gave out of gas on I85 in Auburn, Ala. Called AAA for roadside assistance. After 2.5 hrs. No one showed, we had to call a uber to go get a container to get gas ourselves. Been with them since 2016. Service operator didn't seem to care when we called back to cancel. What if it had been dark and my wife or daughter 50 miles from home would have been stranded for that long of time. Very disappointed with AAA Service right now.

Car broke down, called AAA, set 3 hours at night til midnight and said they gave me a credit this first trip that was 2 miles from the location needed at no charge then wrote me a letter and canceled me. Stating there was no reason needed for cancellation.

My wife called in for a tow at 1:30 pm today. It is now 6:00pm and no one has updated us or showed up. I have been on hold for 44 minutes. Might have to consider another company. Good thing the weather is not freezing.

I have been with AAA for 17 years. It even says so on my Card that I am hold here in my hand. I have used them with absolute success in the 2000's and 2010's. However, they are no longer here to help you and I must encourage you to seek roadside assistance elsewhere. I had another tire blowout (I usually incur these once every 4-5 years) and called AAA for help at 10 pm. They told me that the nearest tow truck is 3 hours away. Ok so be it, the labor market is tough right now in this Covid era I understand. I call at 2 hours just to see if everything is underway and they ONLY then to they inform that the tow truck cancelled. I then make 9 additional calls trying to find help. At this point all they do is panic and put me on hold until I hang up at try again. On the 9th call, I finally speak to someone who cares and connects me to a supervisor. The supervisor apologizes profusely for the lack of service but no real action is taken.

Horrible company in Florida. I can’t say for other states but they really screw customers over for hours before saying, "No one is coming. We apologize for the inconvenience sir!!" Who runs a company like this and stays in business?

Broke down at 2 pm in Ruskin Fl at 2 pm so I called AAA ... Long story short, "We will be there in 2 hours." Three hrs go by No tow truck. Called back. Truck is on the way... Another 1.5hrs No truck. This went on for hours and hours, call after call, promise after promise!! "Sorry to hear you have been waiting ten hours sir, let me put you on with a supervisor." 22 minutes later the call disconnects... This Company is so bad, years ago they were always there in 45 minutes or less. I have been paying Platnium plan since it came out years ago and I purchase a new car every 3 years so I have called a total of 3 times in 7 years and all three times this crap happened but this has to be the worst experience ever!!I Will cancel my membership in a few months when it is time to renew and will just call a trow truck myself if I ever get in a situation again!! SCREW YOU AAA!!! I am divorcing you!!

I am feed up with them. I called them to because I broke down and they kept calling me telling they were trying to find someone...but in the same night I was in an accident guess who shows up 2 AAA trucks shows up. And I received another call saying they were still trying to find someone to pick up my SUV while the were at the accident scene. So what this tells me that the accidents are their priority because the make more money off customer that person car that had to get towed from the accident $500 but our membership don't mean anything to them.

AAA sent Jenztel Towing to move my car from Champion's Auto Repair in Palm Bay to RO auto repair (where my car was under warranty) in Orlando Fl. I explained in all calls that my front tires were turned to the side and locked up (rack and pinion). AAA sourced the call to Jentzel Towing. The first tow truck sent by Jentzel couldn't load it onto the truck and appeared irritated with me. So they sent out a second truck to tow it on its back tires. Both drivers were curt with me, so I stayed out of their way and limited my conversation with them. They directed me to sit in the cab of the tow truck; I thanked them for letting me out of the cold.

On 1/31/22 I was helping a 76 year old woman call AAA with a dead battery. The agent who answered our call asked some questions and then asked if we had removed all snow from around the car. I began to explain to her that the plows had gotten pretty much all the snow out from around the car and there was a minimal amount still just bordering the car but it wasn't a lot maybe 2 inches deep. The agent started to cut me off and kept repeating that I had to remove all snow and couldn't schedule a jump until I did. I tried to explain that it was not anything that would be an issue and that the woman was elderly on a Walker and couldn't shovel it but she just kept over talking me about shoveling.

Back on January 6 I locked my keys out of my vehicle. AAA had Angel Hands Towing of Yucaipa California sent out to handle my lockout. During the lockout my vehicle was extremely damaged. Scratches to outer and inner parts of my car along with damaged weatherstripping. I contacted AAA immediately regarding the matter. I was given a case number within three days but never heard from an employee until more than a month later. I am still dealing with the matter. I have gotten multiple quotes for my vehicle damage ranging from $950-$1400 in damages. I have provided a written incident report as well as given numerous pictures of the incident. As requested I have never seen incident pictures that Angel Hands towing has taken of the incident. They have lied to AAA downplaying their mistakes and AAA has sided with angel hands towing in agreeance that they only have to pay $600 of the damages.

My 83 year old father was in an accident this am. He called AAA at6:37am. He and I have been members for 20 years. His tow arrived after 1 pm. We called numerous times put on hold for over 30 min. We chose for a return call durin one of these calls never received a call back! What a scam horrific customer service to leave a. 83 year old accident victim on the roadside for that long! The other vehicle did not have AAA and got a wrecker in 30 min. Our family is canceling all AAA services. I would recommend everyone not use AAA.

I received a letter from them choosing not to renew my policy after being a premier customer since 2014 so not angry I called for assistance. I was informed that they have chosen not to renew my policy and that they would not disclose the reason why. Then I was told that I could not open another account. A company that is marketed as “we care” could not provide the care to explain. This could have gone over a lot smoother if the company had called the policyholder before making such a decision of non-renewal.

I was in a bad car accident. Turned a corner too sharply and ended up in a cement 1.5 deep planter ditch. Called AAA, and they listened to me, got all my information, and came and handled my car very well. Towed me 15 miles to my auto body shop. Michael **, Fleet Service Technician was excellent. He was personable, professional and had such great skills and expertise. He was amazing.

I sat on the side of the road for going on 6 hours with no help in sight. I have been a member for over 8+ years and currently have the plus membership with RV. I followed the prompts via the text message link. I even went as far as to include driver notes so that they would know I am in my dually truck and towing my 44’ fifth wheel toy hauler. The contracted AAA tow truck driver arrived at my location with the wrong truck and informed me that his computer system did not show that I had RV coverage and he hadn’t received any notes on what he was going to pick up. I called customer service multiple times and every AAA representative was able to confirm that I HAD RV coverage and they could even see the notes that I had provided for the driver. I had to talk to multiple AAA representatives and the only option I was given was for a new dispatch request to be put out.

Dorian just provided the most outstanding customer service to me in one of the most difficult situations I been going thru. My BMW trunk was locked without electricity (battery was down and there is no lock for keys not backseats removal) and he was able to provide the most satisfying and comfortable energy to myself giving me self confidence he would resolve the issue. Guess what? I was a happy camper in a period of 20min... Further more AAA responded to my service very quick with a knowledgeable responder as Dorian. Thank you Dorian and AAA! First time using this service and not regretful! <3

We scheduled for a tow of our automobile to a dealership because it would not start. We were told we would receive it within one hour. Three hours later after calling multiple times for status we were told they cancel it on us. They never even had the respect to call us and tell us that. What a horrible experience with a company I had trusted from previous experience I had with them.

My car died and after a couple inches of snow. I called AAA. They couldn’t even give me an eta. My car had to be towed and impounded. I’ve also called aaa for being stuck in the snow. They suspended calls in Ohio because of the snow. What’s the purpose of paying for a membership when they can’t help you.

Waited a long time for someone to come and help me with dead car that wouldn't start, when he finally arrived he barked at me saying what's wrong. I explained and he took the keys and tried for about 10 seconds to start the car and said he had no idea what was wrong and said it had to be towed and to call back another time! He didn't even try with jumper cables or anything! He said he had 9 more calls and didn't have time. That's the last time I will ever call for help and I think I'll cancel my membership as it's a waste of money. They sent Midland Collision out to help me and the guy in the tow truck was totally useless. Live and learn I guess. I'm in the Utica NY area.

Dec 21st I had a blow out at 2a. Called for a tow and AAA said 3:05a. When no show or text I called again and they said 3:50a. 4a I have up and called a cab and let AAA know I was going home. 6:30a a company from Lakeland over 2hrs away called and asked if anyone got me or called. "Nope you're the first." AAA left me sitting in queue and did nothing to get me a tow! My husband went and got my car that morning! Horrible experience. I've used AAA since late 90s to early 2000 and to be honest back then they were way better and super reliable just so around great. Now? Not so much! You get less than you use to and the wait times are ridiculous and well now I guess they just don't get you a tow when you need one! Extremely disappointed and this was my final straw with them. We'll not be renewing!

Last night my serpentine belt on my BMW 328I snapped while driving. At 10:38pm I requested assistance through AAA, of which I am a member. Estimated time until a tow truck could be sent was 239 minutes. 4 hours!! I didn't like it, but I had no choice really. Fast forward to 1 am and my app had not updated any info at all so I called the 800# and the woman told me the driver was finishing up a service call and would be calling me very soon.

After waiting an hour for requested tow while stuck in highway AAA called three hours later to say three hours for tow that never showed. Cost out of pocket for service that should have been covered. Such a complete waste.

On December 9th 2021 my car broke down, thankfully I have AAA or so I thought. I called roadside assistance, they said, "No problem, we will have a tow truck out within the hour." I waited an hour but hadn't heard anything so I called back, they said they are really busy, it could take up to 3 hours from when I first called in. I let them know that my car was sticking out into the lane of traffic on a fast road and that it was 38 degrees and raining out. After 3 hours I called back and spoke to two different people who said there was no tow trucks available and to either call 911 or try again the next day, meanwhile, I'm stranded in the middle of nowhere and it's now 11 pm and I'm due to work at 7 am and I'm 20 miles from home.

Had to have my Q5 towed from Foxwoods to Somerset Ma...65 miles. The driver was very professional and friendly. I wish I remembered his name. AAA management please read this review and find him. You need more drivers like him. He even texted us when he dropped off the car. We were very impressed. Thank you.

Please see recent BBB for reviews on this company. Their level of performance and service has declined and requires several calls (dial 0 three times) to get a human being to explain situation and location. The robot is ridiculous and can't find locations. She is super polite, apologizes and tells you in her digital voice that you have been a member for 15 years. She asks you once to type in your 16 number membership number so you do, but then she asks you again so you it again with your cold fingers. This occurred during a snowstorm.

I drove into a ditch this morning, needed help to be pull out. Called AAA Roadside Assistance, I was told the tow truck would arrive in an hour or less. I waited an hour and half, no tow truck showed up or any updates on time of arrival. So I called AAA again, but was on hold for twenty minutes. Meanwhile police officer, came back to see if I was ok or still need help. Not knowing when the AAA tow truck would come and still on hold to reach any service representative, I asked officer to call a tow service for me, and ended up canceling the AAA service request. The tow truck which officer called arrived in five minutes and got me out off ditch in 10 minutes. Not going to renew AAA next time, I have been a AAA member since2014, seldom needed roadside help, but when I needed help, I didn’t even have a peace of mind.

This company has gone from good too bad too terrible. The employees are not helpfully and never provide status on tow services and lie on the status of service and won't allow one to talk to a supervisor or manager. Waited 3 hours Website side 45 minutes to find out after calling back that tow truck declined the pickup. After 1 hr on phone with supervisor who promised a tow truck will arrive; 6 hours total wait AAA called back and said no one will be arriving and they won't help any further. Ended up calling 1 tow company myself who arrived in 20 minutes. Tow company is a AAA shop and said no one called them.

I am a member of AAA and I needed my car towed. On 12.27.21 I called in the service call. Joshua ** went above and beyond what I expected. He was patient, fast, professional. I will never go out without AAA Roadside Assistance. Thank you Joshua!

You would think that if you pay $100 for a service every year for numerous years and don't use their service they would send someone quicker than 6 hours and the tow truck still isn't here. This is the 2nd time I have used AAA and not had a tow truck show up for hours on end. I believe I will be canceling it and trying another roadside service because this is but. The first tow company canceled I called an hour after he was supposed to be here AAA never called or texted saying what happened. When I called and inquired they told me then it took them another 45 minutes to send a text while I'm calling back in saying the tow truck driver will be there at 7. Now here at 830pm I'm still waiting while writing this post.

For years I paid an extra premium for the AAA Automotive Service Plus option which is for battery replacement. My battery failed on my car and I called for service. Firstly the AAA service Tech said he did not have my battery and informed the service department. I was told by both the service provider at my home and the AAA agent on the phone to purchase the battery and that I would be reimbursed. It has been over four months since I submitted paperwork for the battery. I then notified Better Business Bureau and AAA replied that they would NOT REIMBURSE ME FOR THE BATTERY. AAA Automobile club has fraudulently advertised and charged for a service!!! I had not used the plus card so I was not aware. This is a rip-off... and a blatant lie advertised for additional cost to consumers.

AAA sent me a letter saying they were not letting me renew my membership. My crime you ask? Actually using the service. Appears they only want members that never use the service. The membership services allows for three tows a year, but if you tow your car once a year on average then they cancel you. Typical insurance company behavior. They like you to pay premiums, but god forbid you actually need to use what you pay for. I have seen a lot of reviews with the same story lately. This company is not worth it anymore anyway. My last tow took them 4 days to pick up my car.

My car died on the side of Borden Avenue and 58 street. I was trying to explain to rep. They would not listen or transfer me to a supervisor. When call finally dispatched to tow company I had to call them to explain where I was. Reps from AAA WERE RUDE AND UNPROFESSIONAL. I spend a fortune for this service. Cancelling.

Flat tire. I did have to wait about 40 minutes (but was parked in safe location at Wawa). The driver did send texts to keep me abreast of his locations. Anyway, he was AWESOME. Very efficient and informative. He was kind, patient and gave me info about my car that I did not even know about. What an awesomely nice guy and very apologetic about my wait. (I was fine with it as I was in a very good location and would have hoped that anyone in a more precarious position would be helped first).

About 2 years ago, I joined AAA when I contacted them on New Year's Day 2020 when my car got stuck in a muddy cul-de-sac. They were surprisingly quick (30 minute wait on a holiday) and convenient, so I renewed the membership in 2021 and added my parents to the membership for only $140 for the 3 of us. I received a letter a couple of weeks ago from AAA and I thought it was my renewal letter but it was notice letting me know that they will NOT be renewing my membership. I don't recall what the letter said verbatim but I called them about it and none of the reps I spoke to about it were able to provide an explanation because whatever it was that they had tagged my account as was a vague as the letter I received. Essentially, what it boiled down to was, it wasn't cost effective for them to renew the membership because of the number of times we had already used the service. Now, 3 people at 4 tows, jumps, flats, or lockouts per year totals 12 services calls.

Bad service!!! Customer service don't know what they doing and they don’t really care actually. Anytime you call ask for a supervisor maybe you will have more chances to receive service. I’ve been waiting for 7 hours for the driver to come to pick up my car every time I call answer was 45 min he will be there. I couldn’t take it anymore and I ask for a supervised who finally reach the driver and send it to my location, she apologize because nobody inform me the right time.

Not the 1st time I've waited hours. And not because of bad weather, or overload of stuck cars. One was a flat tire and the other was dead battery. They don't want to pay repair shops to do any towing any more, they want it ALL and can't handle it. That, I do know from experience and from my mechanic, who got screwed. AND just look and see if you can leave a review at there web page! NO RECEIPT GIVEN.

Attempted to advise AAA, get my deductible reimbursed and complain about California Towing Inc. because their tow truck that represents triple A hit me on 10-6-21. A police report was made. AAA basically told me there was nothing they could do to assist in getting my deductible reimbursed. The towing company had no insurance had no insurance at the time of the accident. Just another case where the rules apply to us little guys but not the big fish. In the process of trying to get the insurance to just fix my car for a week and a half several different lawyers attempted to talk me into go to a chiropractor so the lawyers could get money from the towing company's insurance. I informed the lawyers I was not hurt but they kept pushing the physical injury claim. Finally I just turned it into my GEICO where I got screwed and had to pay a deductible for something I had nothing to do with. Freaking **!!!!

Terrible experience, driver never showed up, had to pay another tow company to towed my truck, I regret paid the AAA membership, won’t renew my membership, Terrible service, the worst, waited 8 hours for a irresponsible driver that never showed up.

I signed up for AAA and had to use same day service, paid $75. The truck never showed after 2 hours. We were stuck on the hwy and had to pay $145 for a tow. State trooper confirmed. Want my $ refunded

RE: 10 Stars for Justin **

My boyfriend has Progressive and they cancelled his call 3 times and 3 horrible hours waiting in cold winter snow. We appreciate how fast the AAA dispatch showed up to help us in our situation! This is a great experience for us with AAA! Thank you.

I called for roadside service on November 21, 2021 from Stuart, FL starting about 1:45 pm. The AAA app. stated the estimate time of arrival to be 5:00 pm. The representative asked where do I want the truck to be towed to. I answered my final designation was Davie, FL which is approximately 93 miles away. My membership allows 100 miles free towing. I also been a loyal member since 1982 with AAA.

Horrible! People become members because they count on dependable service for help when they are stranded or broke down. Out of the last 3 calls one was never fulfilled, end up canceling after waiting over 5 hours for assistance and the other one also took over 5 hours and he showed up just as I was canceling the service. I pay for a service and you quickly take my money yet don't actually provide a service ...and when I/ we call to say something we just get a sorry! Unacceptable. I travel for a living and count on dependability and for a company to actually provide the service I pay for. I will not be renewing my membership in the future.

On November 17, 2021, the AAA tow truck driver showed up within 10 minutes and stated he would not tow my 2003 VW Eurovan because it had a roof rack. He stated AAA was afraid it might blow off in the wind while the tow was under way. I called another tow truck company, Custom Towing, which was not associated with AAA. The driver from Custom Towing also showed up within 10 minutes and towed my van from Fallon, NV to Reno, NV for $382 with no questions asked and no problems.

We have resolved our issues. I am looking forward to a more productive relationship. Thank you.

Heading to NYC from home (Washington DC), at about 11:30 this morning we had a tire blow out on Rt 95 north of Baltimore. We immediately called AAA and were told assistance would arrive at about 13:10. (We have been AAA members for close to half a century except for periods serving overseas. I am 78 years old with a number of ruptured discs. At the moment I have a pinched nerve in my back. I hold the Vietnam Service medal with two stars.) After at least two dozen calls attempting to get updates, no assistance had arrived by 16:30 and no indication when it would arrive. A good Samaritan stopped and helped change the tire. We never subsequently received any update from AAA. We then had to drive to an Audi dealer to have a new tire installed since the donut spare is good for only 50 km.

I called AAA Friday 11/05/21 around 6pm for service; rep took information; call disconnected. I called AAA back on 11/06/21 at 1023 rep took information and did not dispatch call; which I didn’t know until I called back 2 hours later to check ETA. Unfortunately I didn’t get rep name; system or recording should have that information. I asked for management and was sent to Ryan in customer relations by Philetia. Ryan asked if vehicle was on grass; Ryan wouldn’t allow me to explain that the vehicle had to be pushed out of home owner way partly off drive way. Ryan proceeded to inform me that AAA doesn’t pay for vehicles in grass and rudely stated he cancelled request and that he was not going to argue with me.

50-year member. 5 days ago, my alternator went out 70 miles from home. I contacted AAA for a tow and garage recommendation. I had the car towed to the recommended shop, had the repair completed the next day and returned home. Last night, the alternator light came back on and I called AAA to find out what to do since the repair fell under their "guarantee". The only solution was for me to pay for a tow back to the garage ($500), and let them attempt to diagnose the problem. If you are looking to purchase a membership, please be aware that this is the extent of the supposed guarantee selling point that AAA uses, and I'll be letting my membership lapse at next renewal.

I tried to get battery installed and they couldn't do it. This was in their advertising but they just wanted to con people into joining. I'm going to call my credit card company and cancel the payment which was obtained under false pretenses.

I have been a loyal AAA member for many years. However, their "service" is now nothing short of horrendous. Called for a jump start (dead battery) and was told 4 hours, which is insane to begin with. Four (4) hours later I get another call stating that it would be another 2-4 hours before someone could come out and jump start my car. Then he asked me to call tomorrow instead...Seems to me that AAA wants their membership fees but doesn't want the service they are supposed to provide...Take some incredible advice and research ANYTHING other than AAA to meet your service needs...I plan to reach out to GEICO and subscribe to their roadside service plan...If it was possible, AAA would not even garner 1-Star from me...

I am a long-time customer of AAA and have always had consistently excellent service from AAA roadside assistance, but had to write a review now bc in the past month, my family has utilized roadside assistance at least 5 times! We have had someone locked out of their car at night with no access to spare key, a flat tire, a bad alternator, a dead battery, and then a really bad leaking battery that smelled like rotten eggs!!! In the last event, I want to compliment AAA's roadside responder, Nick, who had to get an odd battery delivered from the office and install it on a dark, wet and cold evening. This service is a must-have for everyone, but truly, if you have teen drivers, it will provide peace of mind!!!

Every time I call AAA they give a bogus time ETA. And I could have got assistant by other means within the time frame. But they lie when you call back. I'm currently stranded. And going on 2 hours on a 45 minute ETA. This is 3rd consecutive time.

Do NOT ever buy a car battery from AAA. They will NOT honor their warranty even when all evidence shows that the battery is bad. Our history: In Fall of 2019 we had a bad car battery. AAA came out and replaced it for us and said that we had a 3 year warranty for peace of mind. August of 2021: The same car's battery dies. The first mechanic who came out was too busy to do anything other than give us a jump. We were told to call again the next day and have AAA come out again in order to see what was wrong. The next day's mechanic says that he thinks it is the alternator and despite his readout showing that the battery is NOT maintaining a charge, refuses to replace the battery. (The car is 5 years old and has 20,000 miles on it.)

Dear AAA, Thank you for 16 years of loyal membership (on my part); thank you for being (kind of) there when I needed you; thank you for providing peace of mind while I drove the roads of America ... and (with my tongue placed firmly in my cheek) thank you most of all for, out of nowhere, CANCELING MY COVERAGE USING A VAGUE PARAGRAPH ON "PAGE 41" OF YOUR HANDBOOK.

I needed a tow yesterday. I called AAA and their recording said to use their APP so I did. App said tow truck was on the way and would be there in 45 minutes. After 45 minutes I received a phone call from AAA saying they were just then going to start searching for a tow truck company! They never found a company who would come out because it was Sunday. This was in Peoria, AZ... which is a large suburb of Phoenix. I cancelled my AAA policy and requested a refund before I ever got a tow. I had to find a tow truck on my own. Worst service ever. AAA obviously cannot be counted on.

This is my second experience with Triple A. The first time, they took 2 days to tow my car to a car garage. Today, I am stuck on the street and it’s night, I called for service and customer service is telling me that she can’t find anyone to send to me. She is asking me to try to get a towing company and they will reimburse me or to leave the car, which I told her that it would get towed by police, and she will send for it the next day. The membership is a waste of money.

LET US DOWN! My son was stranded on 290 at 8:00 pm… My son was stranded on 290 at 8:00 pm last night with cars and trucks passing at 100 miles an hour. He called AAA and they said 1.5 hour wait. He told them to send a flat bed because he had all wheel drive. When the truck showed up 2 hours later they sent the wrong truck. They then said it would be another 1.5 hours.

I got a break down on New Jersey highway. Call Triple A like seven time. Got me bounce around for two hrs with no help and I got the plus membership which will tow 100 miles. I end up took the train with my whole family to get back home in Queens. Still waiting for the tow truck. They told me assistant will call me. No one never did. Plus I waited 20 min to get a live agent’s and she hang up on me. Worst company ever.

I call on 11pm and they told me is going to take 1.5 hours, I was waiting 4 hours on the street to pick up my car. Just awful, how long they make you wait for the poor service your membership pays for.