AAA Reviews

We called AAA to assist us on our 2021 Hyundai Elantra for battery jumpstart around 8:30 -till 10:30 PM and nobody help or assist us this Dec. 12 2024. AAA said 24 hour service assistance and it's cold inside our car waiting for them. Nobody bother to call us for help. Is this their way of helping customer? You should notify us if you are available or not to assist us.

I pay close to $500 in membership fees for our family. I needed a tow of my vehicle, but could not be there to meet the driver. AAA rep told me it was fine for my daughter to meet the driver instead. She is on our policy. They then cancelled my tow when another agent I spoke to said we "can't share tows". I explained I WASN'T sharing a tow. It is my vehicle using my membership, I just couldn't physically be there to meet the driver. It is insane that between our family cards we have NINETEEN tows available, but because I said my daughter would be present to meet the driver instead of me, they won't do it since her two allotted tows were gone. Ridiculous. I am choosing to tow my vehicle with my tow service! Really how does it affect AAA if my daughter is there to meet them instead of me?? I am cancelling immediately. It will only cost $70 to tow the vehicle myself. Much cheaper than what I pay AAA per year when we hardly use their services to begin with.

This is the first time I have used AAA for roadside assistance although I have used other providers in the past having owned numerous leased vehicles over a 25 year period and have never needed AAA for that reason and never knew how superior it was. I don’t know if is superior or if this one experience was a one off. Either way you need another category on your survey for the dispatch and the service technician, Henry who was extremely polite, more than qualified and communicative. You would do well to add a category of “exceeded expectations” and I would have checked that in all categories.

Needed tow for transmission service. Raleigh, NC area. First call at 9:45 AM, estimate for wait was 2.5 hrs. on Dec. 10, no holiday, no poor weather to blame. Made a total of 9 more phone calls for updates, many excuses made, leaving me to rot on hold for over 15 min. at a time, never returning. My membership allows for 100 miles tow, and one CSR claimed the 30 miles to transmission facility was "a long distance tow" and tow company didn't want to do it!

This almost feels like a scam. EVERY time we need assistance, we are told that there are delays and that we would be provided with an eta. However, that’s not the case. Every experience and every encounter is always horrible. Save your money and DO NOT join this!!

For 2 days in a row AAA towing service left me abandoned in my broken down in my broken down car. First attempt took them 8 hours to tow then the tow driver came and refused to tow stating “we don’t tow from a closed repair shop”. I responded “Yea it’s closed because it took you all 8 hours to arrive”. Next day attempted again after now taking several Ubers and wasting my days to have another tow truck driver arrive on the 2nd day to then turn his tow truck around stating that his truck wasn’t working. He didn’t bother to speak to me or update me nor did AAA. After discovering this update AAA then dispatched “another driver” for the third attempt that never showed up after 6 hours of waiting. One AAA membership advocate had the nerve to tell me that this was out of their control and the part of business sometimes. On my way back home after another failed 2nd day of trying to get a tow. YIKES.

I’ve been on the side of the road for a quick flat tire change for an hour and a half with two kids and an elderly mom. I’ve been hung up on, transferred and yelled at trying to get an update. My kids are now crying and scared to be here in the dark and cold for so long with people on the phone not helping or yelling at us.

Trash, you’ll be waiting hours for a simple battery jump start. Waste of money and time. They will gladly take your money, and give you zero updates on when your service is going to arrive/ be completed. Will be canceling my membership, surprised this company still is in business with its constant piss poor management skills.

My f550 died on the road today. I googled medium duty tow service near me aaa was first on the list. I called and told them my truck info situation and that I wasn't a member. No problem they could sign me up for a promotion price gold+ membership for 99$ and get me today service for an additional 65$. Ok I paid 165$ they had me on the phone 45 minutes just signing up and taking my money. They finally get a truck to me another 45 minutes the truck they sent was too small for my f550. They keep me waiting another 45 minutes I finally called back and they told me that they have the proper size truck coming eta is 45 minutes.

I purchased a battery on 5/5/23. Today 12/3/24 it does not work. I looked online and it is under warranty. I looked at my card with expiration date 5/5/25. I'm happy thinking I get a battery replacement. NO, they say my card is they sent me with an expiration date of 5/5/25 and all other correct info is not good. My battery warranty is no good, and I need to pay a membership fee plus an early service fee to have them come look at the battery, this took 6 people and 3 hrs. on the phone and leaving a message with an exec. This is fraud, a runaround, illegal. They sent the card to me. They say I am not a member. Then why do I have a card they sent me that says I am? Please see the image below. Today's date is 12/03/2024.

I called AAA for assistance when my car broke down yesterday at the gas pump. After two more phone calls to AAA and 6 hours later, help finally arrived. That is totally unacceptable! I will be canceling AAA today. It was fortunate for me that I was in a safe location. Is this the kind of service a family can expect if they break down on a busy highway?

I locked the keys in my truck with the ignition on but not running. It was a Friday night and knew they would be busy so I was prepared for a wait. After an hour passed I called back to see how long the wait might be, was told they were busy but a dispatcher would call within 10 minutes to give me an eta. Never got that call. After another hour I called back to find out if they had lost me in the shuffle, was told they were busy and that someone would call me within 10 minutes. Never got the call so after the third hour I called back and was told this time that they could open my car in the morning. I explained that wouldn't work because the ignition was on and had been on for 3 hours. I was told I would get a call within 10 minutes, didn't happen. So I finally decided they weren't going to come. They blatantly lied to me!

I have had the premium AAA for almost 2 years and just had to use it for a 70 mile vehicle tow home .. My call was dispatched out at 9:30 AM on Sunday morning of a holiday weekend. I was expecting a long wait due to those circumstances. For the first 3 hours I received a few automated phone calls stating they were busy and will get to me soon. For the next hour after that I physically called and got a recording stating my call is in the queue and they will get to me soon.

I am beyond disappointed with my recent experiences with AAA. I have been a loyal member for over 25 years and have rarely had to call for assistance during that time. However, the service I’ve received over the past two months has made me seriously question my membership. The first call was for a flat tire on my daughter’s car. I requested a tow to a nearby location, but after waiting 90 minutes, the technician showed up without a tow truck and instead put a bad spare on the tire. This was incredibly frustrating, especially since I had clearly communicated that I needed a tow.

So disappointed in AAA. After sitting for over 5 hours, I gave up on a tow truck ever coming. I called Geico and they sent someone within an hour. Definitely going to be cancelling my membership. Total waste of money paid to them over the years to just be left on the side of the road. I couldn’t even get a human on the phone to tell me if they were still planning to send someone. I can’t upload a receipt since they never showed up.

I Called AAA at midnight. My son had a flat tire with no spare. It was 12 degrees outside. He was standard. No gas station around. First they told me $ 100 for the tow, as we used up our 3 for the year. After I pay the $100 she then tells me the first 5 miles is free then $6 a mile after that. My son was over 60 miles away. She never disclosed this information to me. Then I get a notification that it will be over 5 hours for a tow. Scheduled pick up is 640am. I have never been so upset about anything so much in life. We were not a priority. I am canceling our AAA service. I ended up driving to get my son who was so scared. My sick husband took the tire off the car. We saved 470 they were going to charge on top of the 100 they took. I called multiple tow companies. All had availability and took AAA. They said I would have to pay then ask for reimbursement. They failed at their job horribly last night. AAA does not make you a priority.

I have been a long time member and use service very infrequently. Mostly RMV service at the branch. Towing service is not something I have used in many years. Now that I need that service I am deeply disappointed. After an hour of waiting for an assignment I find that the driver was assigned another call and is heading an hour in the opposite direction from me. I called AAA to see if they could assign me to different operator but was told there is nothing they can do. Don’t join if you would rely on their roadside hazard service. Your insurance company will be much better at that!

Unless you can afford the $100 plus for the premium tiers. Don't bother. They charged me $72 dollars a year for the classic tier. Which only gives 5 miles of towing. 5 miles of towing is literally NOTHING when you end up with a broken down car basically in the middle of nowhere. Then you get charged $7 for every mile over that. Which means you can end up paying nearly $100 just for an extra ten miles!

Can't say enough. Just dealt with them twice over three days. They showed up before they said they would and got me back on the road. The battery installed was better priced than the local shops. This is a great investment. Give it as a gift.

This is the second request to AAA for roadside assistance with zero assistance. They pass the info to a local company and the company doesn’t show. AAA doesn’t follow up or care even when you call and tell them no one is coming to assist. I end up spending out of pocket for help instead of what is covered with this phony insurance - now. I’ve been a member for 17 years and short two years it was great. Leadership has changed apparently- I’m canceling this insurance.

John with AAA, thank you for my tow on my car from my house to Walmart service center, for new tires had to get 4 new tires, ran over screws on the road, had 20-30 in the front two and like 6 in both rear tires... Service was very timely and professional, thanks again John with AAA.

Do not waste your money. By far the worst service you can ever get. They will leave you stranded. They do not care. These people are horrific and miserable. I’m not sure why anybody would ever use them, but they left me stranded not once but twice and they didn’t follow what they promised even though I paid them. They will hang up on you. They must hire people that are not professional and I hope they never make it. I’ve seen so many bad reviews on them. I never believed it until they left me stranded for hours and I had to pay $400 because they wouldn’t send me a tow truck even though it was covered.

After carrying AAA for years and not using them I have an motor failure and stranded in middle of row. A call was placed at 3:30 pm. I was told a truck would be there in an hr. After 3 hrs stranded I called again and was told that the truck came and I was not there. Funny I am still sitting here I received no call and the truck was canceled. I resubmitted the request via some kid who could care less and was told they would call me with an eta in 5 min or less. 2 hrs later and no call, I call back and was told a truck should be here around 11 or 11:30 pm.

It is a sad sorry day when AAA only has one, ONE tow truck on the road in New Mexico. Starting off with sending wrong truck, then a eta time that came and went w/o any call update, although received 3 texts confirming arrival at 2:23 pm. My last incoming call from AAA was at 11:565 AM stating driver stuck in traffic. As of 2:54 pm the driver still stuck in traffic at same spot. Really. It's now 3:06 pm. The contracted company called saying tomorrow Morning. Great. I missed appt, I doubt shop will be able to fix, and now have no way to get to work and pick up my son from school. Pretty unreal.

The first 20 years were great. The last 5 abysmal. Waiting hours for tows that never arrived and then having to make other arrangements. Waiting 20+ hours to get my car unlocked after my keys were locked inside. The final straw: getting ripped off over $500 by a AAA certified tow service that towed my teenager son's car over 50 miles away after a minor accident when it was fully operational. After many hours on the phone with several different AAA agents, I was essentially told to "kick rocks". I did, and am now very happy with Progressive Roadside Service.

Absolute nightmare. I waited over 2 1/2 hours only to be told no one was even coming due to my driver being cancelled and moved to an emergency. It was freezing and raining outside and no one ever told me my driver got cancelled or to update me, I had to contact myself. I called 3 separate times to get an eta and each time I was told 30 minutes. I ended up canceling the tow and my membership altogether. Every single person I spoke to during the entire interaction was not helpful, sympathetic, or apologized for all the mess. The replacement tow company I called got there in less than 45 minutes and were helpful. :) If you are thinking about using AAA don’t. Save your money and time.

I've been with Triple A for years and I'm very disappointed in how I've been treated and spoke to. I needed a tow and the driver was very disrespectful of his coworkers by calling her names and he broke my key to my car. I contacted Triple A about the broken key and was told many stories. One, it was not their fault, it's the towing company, two the key is old and that's why it broke and they won't fix it, and it goes on. I contacted Full Throttle Trucking, who was the towing company and spoke with the owner. He was rude and told me I was a liar. Then at the end of the conversation he asked what did I want done. I said for my key to be fixed. He told me he had to contact Triple A. I have heard nothing from either company.

Absolute waste of time and money. DO NOT SIGN UP FOR THIS SERVICE. They will leave you stranded. If you renew your membership - even though they charge you full price and take their money - you have to wait 72 hours before you can even use roadside assistance.

Tow ordered at 9am. 130pm rolls around and there is still no tow. There is a "delay." Terrible. Would not recommend AT ALL. No One, and I mean NO ONE SHOULD BE WAITING 5+ HOURS FOR A TOW.. I could've pushed it to my destination.

AAA told me that there would be discount for 3 movie tickets is $40.47. Where we went to the movie theater website to order the tickets, There was no discount, we had to pay for the full price is $54.00 for 3 tickets. I called back AAA. They told us to call movie theater, but the movie theater said that AAA discount. They needed to take care of it. We called back AAA and they said, They can’t do anything. AAA discount lied.

WORST SERVICE EVER!!! One star because it's my only option. Called for a tow service at 5:50pm and ended up cancelling the service at 1:00 am the next morning because nobody ever came out. I received 1 text with a link that said an estimated time of 7:20pm. That changed to unknown tow time. Several calls later they never sent anyone out. Never again!

I had a battery failure in 2022. I called AAA. They were quick and I purchased a 72 month battery at that time. Now 2, years later, it failed. Unless I am still a member, they will not honor the warranty. Rude, scammers!

If I could give you no stars I would. I have been sitting on the side of the highway for over an hour waiting for a driver to change my flat tire and I'm being told that it'll be another hour and 20 minutes before somebody comes! If I had known that the service was this slow I never would have gotten my membership! The first driver they sent call me after 25 minutes and told me he was in the middle of another job and wasn't coming, and I've had two or three other drivers call me and although they're only 12 miles away they tell me it's going to take over an hour to be here! I would suggest that nobody ever get this membership!

AAA is horrible. They will not tell your vehicle from a dealership to your house. They say they can only tow to another car repair shop. That’s not what you’re paid to do. You’re paid to tow it where I want limits of miles they did not and will not I’ve been member for a long time, they are horrible and then tow times are even worse when you do get a tow for somewhere else.

They will rip you off be careful. I cancel my membership on Nov 1 because they didn't told me it was going be 154.67 to renew it. When I sign up it was around 80.00 to join. They didn't gave me notice before they renew it so I call the agent, send me a email saying it was cancel on the 1st of Nov, say my refund be back in 3 to 5 business day, no refund. Call on the 8th of Nov she say it wasn't cancel. I told her I got a email when I cancel, she say it be 3 business day to get my money back. Then call today on 13th they don't got no record of being cancel. I told them the person I talk to on the 1st and the email she send. Now they telling me it be up to 10 days now to refund me. I recommend no one get Triple AAA. Go to AARP. They got discount on hotel restaurants and towing. My trust with Triple Aaa is no good

Excruciatingly slow communication when customer service is required. They request the same information you have given three times before, after weeks of hearing nothing. My car was damaged by the tow truck they sent, requiring $1500 in repairs. They will do nothing to help. Avoid at all costs, not worth it.

AAA LEFT MY 70 year old husband on the highway for 14 hours in 90 degree heat. Never showed, I went and changed tire myself! He was heat sick about to pass out and trucks flying by. He thought he was gonna be smashed by a semi and killed that day. Not the same since.

I’ve been waiting since 3AM… It’s now 6:30 AM and still no one has come… I keep getting calls asking me questions seems as though they are trying to find a reason not to come. I intend to find another service. AAA has gotten worse over the years.

I’ve been a member for over 15 years. I’ve been fortunate to never need a roadside assistance until this past year and my experience was horrible and making me wonder why I’ve been paying all this money for so many years. Yesterday I got a flat tire on I95 in Florida. I was able to get to the right shoulder but honestly, it’s terrifying when cars and trucks are passing at extremely high speeds.

Horrible service! Downtown 3:00pm on a Thursday afternoon hour and a half wait still no one here. AAA's response is suck it up buttercup. What good are they anyone can do this good of a job. Waste of money.

I'm a member with AAA more than 26 years, and I use the office service during those years several time, yesterday I visit the office at Mission Viejo. Was met with a nice smile and a warm welcome, although there were few members waiting it took less than 5 minutes to call my name. I was met by a dynamic lady. She realize that I having problems standing, she run and get me a chair in order I could sit and fill up the form. Her name is Suki **. I took her name from the badge. She was very professional to finish job in few minutes and extremely knowledgeable and polite. I'm sure that she have a great manager who reflect and train and supervise her. God bless you. Membership #**

Being a AAA member for about the past 5 - 10 years, I have needed them for roadside assistance only twice. On both occasions they offered zero roadside assistance, leaving me stranded on the side of the highway for over three hours on both occasions with no response or follow-up. In both cases I was forced to look for an alternative roadside assistance. I would describe the paid AAA membership as completely worthless. Everyone should be warned to look for an alternative service provider. I have never had worse service from any other company. AAA deserves zero stars.

I have had a family plan PLUS membership since 2005 and have never had to use it, not once, since joining. Two weeks ago my son's car broke down and was towed to a garage where it was towed. (Driver of tow company arrived after three hours because he fell back asleep!) Car was fixed, driven home. Went there today, two days later, to pay the bill, and car would not start up again, and I refuse to put more money into it, so I called AAA to have it towed home, using another of my four services that I pay for, and they refuse to let me, because it was towed to this address two weeks ago. They wanted to charge me $95 + $5 fee + $15 service charge. I pay $300/yr and cannot use the service. DO NOT WASTE YOUR MONEY ON THIS COMPANY AS THEY DO NOT FOLLOW THRU.

5 hour wait in a parking lot for a tow truck. I got the runaround and I was stranded. The AAA associate kept telling me I was in the system and a tow truck driver should be contacting me soon.. My car broke down. I called car center for pick up of my vehicle and that I would need ride also. This all started at 12:15 pm. I was told that someone would be contacting me. So we hung up and I waited. An hour went by. I called AAA again. They said they were experiencing heavy volume of calls and were backed up. Someone will be contacting me soon. Hung up. An hour and a half went by. Nothing. I called them back and told them that if me riding with the driver was holding them up I would get a ride. She assured me that was not the issue and someone would be contacting me soon. This went on until 4:30 pm. Back and forth, same answer every time.

Started roadside assistance since 2:30 pm. It's 10:21. Still no help. I called 6 times. Drivers are always on their way but never show. At 10:35, I am still trying to get a truck to show. DON'T BUY A MEMBERSHIP!!!

I dropped AAA last year after having been with them since 1992. We needed a tire changed while in Virginia (thankfully we were not on the side of the road) and after 12 HOURS we got a call from them that there was no one to help us. We had called multiple times and they kept putting us off. Then my 70 year old sister needed a tire changed in Florida.

My family had been AAA Plus members for over 10 years. Over the summer we placed a call for a flat tire. Jets towing came to change it out- the spare was damaged & couldn’t be used. So the car was going to have to be towed 2.5 miles. The Jets towing, driver told my son that in order to not go back in queue he would have to pay $70 in cash when my son only had $25 in his wallet. The driver took it and then dropped the car off at Big O.

AAA is a lifesaver when a vehicle breaks down, the service is quick and the best of everyone's abilities. The towing service was perfect, the driver's name was Jose, from America's towing service, from AAA. Jose was prompt in his timing, polite, and professional. To have my vehicle break down, and a tow, AAA was the best quality I could hope for and Jose from America's towing was qualified and accommodating, GREAT JOB!

Daughter had a tire blow out around 6 a.m. on freeway in Flagstaff. In town. It's now 9 a.m. and we're being told it'll be another hour before one of their contracted providers can be there. 4 hours - in town. And when she calls you have to jump through hoops to get an actual person on the phone. This money saving feature for them is horrible customer service for someone who is stuck in their car for several hours. I will be switching my family to Good Sam and recommend anyone reading this do the same.

My 17 year old son became stranded last night in Lebanon N.H. 80 out so Miles away from home. It was 9:30 at night and his car was sitting at a gas pump not starting. He called for service and was told someone would be there around 10:23. At 10:20 he received a call stating there was nobody available and he had to wait until morning. I was fuming. We paid to have this service for peace of mind for my son. I am beside myself. I asked my son to give me his card so I could call and tell them what they can do with their membership. My son asked me not to. So this is the best I can do. How DARE you AAA leave a child stranded at a gas station. I have a feeling this is not the first time. I smell a class action lawsuit. I paid money for a service that you did not provide.

I requested a tow at midnight from Anaheim to Inglewood, California and I was told it would take two hours. By the second hour, I received a text saying it’s going to be an additional hour for the driver to come get me by the time. The third hour came. I called and spoke with the agent and they told me the driver would not be at my location until 4 AM.. it makes no sense that it should take four hours for a driver to come and pick someone up to take them to where they need to go and to be a member of AAA for nine years. This is unacceptable. This company needs to sign more contracts with tow companies, so that the next person doesn’t have to go through this.

I needed a jump today. Called Triple A and Tyler was there in no time. He was really nice and checked my alternator and gave me a jump. I was back on the road in 15 minutes. I'm grateful because I was 40 miles from home.

Called for service for a flat tire on a motorcycle, needed to have it towed home. The driver that was dispatched called me to say that he was on his way and when he discovered that it was a motorcycle he said that AAA would not cover it, but they cover for someone to put air in it. So they did that and right away it was flat again. So the driver left the scene leaving me hanging. I have been a plus member for over seven years and may have only used the service twice in that time. Instead they left me stranded and was not there to help me when I needed them the most. I will NOT be renewing my membership EVER!

Absolute worst experience I have ever had, after being a AAA member for over 15 years. The customer assistance representative was arrogant and completely mis-guided as to my needs. Demanding I change my account which I have been using for over 5 years, and now it's wrong and will cost me double what I've been paying.

My membership had lapsed for a couple of months. I was advised, "Renew and you'll get service today." What they fail to mention was an additional $60 for same day service. $130 for a flat tire! I could have bought a new tire. This is my last renew of membership with them. Buyer beware!

Requested a tow at 8:00 PM on October 17, 2024. It is now 3:00 PM on October 18, 2024, and I am still waiting for a tow. They keep saying that they are having a hard time finding a company to pick up the vehicle. They refuse to escalate. I live in the greater Atlanta area where finding a company shouldn’t be a problem. It wasn’t a problem when they took my money. I’ve had their top membership since 2014 and this is completely unacceptable and sad.

AAA disappointed me yesterday. I called for service at 11:35 pm for a flat tire. As always a text message let me know how much do I need to wait. One hour later, I have not received any text or phone calls, I called and was told that they were very busy. I continue calling every hour until 6:00 am when a motorist let me use a compressor to get air on my tire. I made it home at 6:30 am. I get a text message at 6:41 am that a technician was on the way for a 6:45 am appointment. I cancelled the service. Why AAA advertise a 24/7 service if they can provide that service? This is false advertisement.

I have had a membership with this AAA company since 2008 and had never needed their services before. After Hurricane Milton, I had an issue with my car and needed roadside assistance. After waiting 30 minutes, the operator told me that due to Hurricane Milton, services were unavailable. I explained that I had been with them for a long time and had never requested a service before; now I needed it. The operator, not very pleased, said, "I'll place the order, but I can't guarantee anything." She implied that no one would be sent. I waited for hours without any hope. I had to request a very expensive private service due to this situation. I do not recommend this company at all, and as soon as my membership expires, I will be canceling it.

Michael in Westminster, Colorado was amazing. He towed my car to a Goodyear so I could get a new tire. It was late at night and he informed me you can leave your key through a drop box at Goodyear. He’s a very kind, thoughtful and helpful person.

After researching price and coverages with other carriers I decided to go with AAA for home and auto. They weren't cheapest for auto but combined they beat every other option. Customer Service agent was great also. Started in April of this year. Well, after 6 months my auto insurance has already jumped by 18%! I asked why, the customer service agent said "normal" price increase (I live just outside Philly). Unbelievable. Will start checking other carriers next April when this coverage period is over. BTW, only had 1 claim in 10 years with previous carrier.

I’ve been a loyal AAA member since 2010, but after what I’ve experienced tonight, I’m done for good. I called for a tow at 5:30 PM—and it’s now almost 1:00 AM. I’ve been given nothing but the runaround, empty promises, and flat-out lies. Here I am, stranded 80 miles from home, stuck in my truck, and desperately needing to use the bathroom because I kept holding it in, thinking help was on the way!

My husband has had AAA since 2012 and never ever used them for any thing other than today. I understand that the hurricane had an impact on gas but nothing on the website said they could only tow 10 miles. We needed 30 miles tow and our coverage is for 100 miles. We ended up paying 338 bucks for another service and put in a documents & hope in 3 weeks we will get our money back from AAA. Very disappointed. All the money my husband has paid and needed you one time. Put updates on your website. You had plenty of time to do so.

Stranded on the highway over 3 hrs, when I finally got through to someone after requesting help she said she was just about to call me & tell me no one will accept the tow, when I asked why they left me sitting on the side of the highway instead of telling me that she said she will call other facilities and ask them if they will, 20 min later she called and said no one will tow it, I asked what I was supposed to do. She said call 911 & pay for a tow then I can file a complaint.

I’ve been a member for over 20 years. I called for a dead battery. It was a 3 hr wait. Live in town not out in the country. I canceled service call. I will try again tomorrow. I will not be renewing my membership.

This company does not care about customer service at all. When I signed up and talk to somebody on the phone, they did not tell me I had to wait 48 hours for benefits. Everyone I’ve talked to since has been shady and obviously only cares about the company and not the customer. Every time I’ve tried to use the service I have been denied. Recently I tried to get a new battery when my battery died and they didn’t have the battery available anywhere and I live in Salt Lake City, which is not a small city. I have never experienced this lack of care for customers with any large company in my life, and once my membership ends, I will never sign up again.

On Friday October 4th at 1:30PM, my car broke down on I81 just outside of Mechanicsburg, PA en route to a special family weekend event. I called AAA for a tow to the nearby dealer. An hour later they called and indicated, Yes, we were on the tow list. We were starting to get nervous after an hour. Then we got another call one hour later saying they will come "soon". OK, we understood. Then another hour later came another call with the same message. After 3+ hours of waiting, we hired a local tow truck for $150 who promptly took care of us.

I have been waiting for 4 hours in the cold and I have called countless times and no one is giving me an answer. Just telling me to wait longer and that they will call me with updates and then they never call. Terrible.

I had an appointment 50 miles away this morning to Trade in my vehicle. I scheduled the Towing last night. I was told a driver would be at my location within 1 hour window. It’s been 1 hour past the window and now I’m told 45 minutes more. Weren’t dispatched until 9:30 this morning. I have missed my appointment but luckily the salesman is able to wait for me. What happened to good customer service these days?

I had my Mercedes towed by AAA. The driver locked the ignition in an attempt to jump start the car. He also locked the security system. The car was already loaded onto the truck bed. Then he drove off. When I got the car returned panels had been removed and the console had been disconnected. Because the truck driver had to do all these things to get the car off the truck once he locked the ignition and the security system. Now AAA is not addressing the issues. They are having me to spend more money than I have and an attempt to get a diagnostic. This is totally unfair. I simply don't know what to do! I will seek an attorney!! Totally disappointed in AAA!

Terrible. We are in Massachusetts on 91. They send a tow truck from Houston TX. What the? Horrible customer service. No one competent to speak with. I will not renew for this level of poor service. Total incompetence.

Have been a member for 22 years, the past 14 years I have been paying over $200 per year for the Plus RV Plan. In all that time I used them once after locking my keys in the car. On that occasion I had to wait two hours for someone to show up. Most recently I broke down on the interstate while traveling from PA to FL. I called AAA for a tow, they texted me an hour later saying they were experiencing high call volume and would get back to me later with expected time of arrival. While I was waiting I googled "tow service", the first company I called said they could have someone there in thirty minutes.

I’ve been a member for 7 years, and had to use them today. Long wait, driver finally called and said he’d be at least another hour- plus he didn’t have the proper tools to get the job done. Complete waste of time and money. I’m through with triple AAA’s garbage service and lousy customer service.

So far my experience has been amazing!! Hailey made the call I was making for my brother's claim. He is hard of hearing & not up technology so Hailey made the whole process so much easier. Awaiting info on pickup now!

Hard to find maps and plan trips. The only thing AAA wants to do is sell services and hotels. I got the service thinking the online maps and trip planner would be easier. Hard to find the maps without getting tons of ads for hotels, etc.

It’s over 3 hours since I called for service and still waiting for an ETA. I call at 6:15pm and now it’s 9:15 pm when I have to leave home by 6am to go to work. I have been a AAA member for over 30 years and this year have experienced bad service responses.

We belonged to AAA for many years. Never had to use it. When my son's car broke down we were glad that we had a towing service. Called AAA and they would send someone. One and a half hours later called again and they stated the truck was 50 miles away which was to far so they had to find another tow company. Another hour and a half and still nothing. Now they don't know when they can get there! Over all these years of paying them, we could have used that money as a down payment on a new car!! The worst service around! We are done. They will not get another penny from us.

I would give a zero if I could. This company's customer service has gone straight out the windows. After the piss poor service I got 9/22/24 I immediately switched to Good Sam's and recommend it to you all. Top-notch service. I'm done with AAA.

Every time I open my PO box I see another offer for life insurance. The only time I hear from AAA is when they want me to buy stuff. Towing is ok. Never had a problem. But I just renewed again for the last time. Never again. Unless you tow a lot, I think it's all a big waste of money.

I had a radiator hose burst on my van. I called AAA around 2:30 PM for a tow. I was told at that time that I would be contacted between the time of 2:30 and 3:44 pm I agree and said OK I will wait 4 o’clock no call comes until after four saying we currently have no ETA on your towing. Mind you I also mentioned to the dispatcher that there are two people who would need a ride also. She said no problem. When I called back around 4 o’clock to check the status on my Towing I was told there was no one available for the next few hours, possibly 3 to 4 hours and also I was told that they are only responsible to get your car off the highway. They are not responsible for transporting you. Mind you I was just trying to get my vehicle home and a ride for me and my son.

What a bunch of scammers. We agreed on a price, told we would receive the documents to sign via email, and also told we can cancel our current insurance. We canceled our current insurance but no documents were ever sent. When we finally got a response from AAA. They said they can't insure us. No explanation, no apology, nothing. Complete waste of time dealing with these liars.

20 plus years as a premier member that will not renew. 10 days ago requested roadside and shop called. Still waiting on driver and customer service to call back. Tried calling shop back no answer, AAA recording that I have roadside in queue.

AAA Is the worst. They make you sign up for premium service only to give you horrible services. I can’t tell you how many times over the last 4 years they have had me waiting more than 4 hrs in dangerous places. And I’m a man. Your best bet is to go through your insurance company.

Waited for 2 days to get a tow of 17 miles then just recently took over a half a day to get a tow. They're quick to tell you get your own tow service and they may reimburse you. Looking at the options and and a company I'll give you better service. Been with them over 20 years. I guess that counts for nothing.

PSA for those out there trying to get roadside assistance, it’s a gimmick to get you to join and then you’re charged $98 to receive roadside assistance if you’re a “new member” which can be up to 7 days. Membership service was not helpful, and they in fact agreed that it’s unfair and just a way for AAA to make a quick buck!

AAA customer service employees are the most incompetent group of people I've ever had the displeasure of doing business with. They'll gaslight, stonewall and outright lie to avoid having to deal with an issue. I've been dealing with them for 4 months trying to get a refund for a defective battery that one of the businesses they contract with sold to me and have gotten exactly nowhere. Avoid like the plague.

Years ago I quit AAA because they refused to notarize a document for me because, while I was a member, my son wasn't and his signature was on the document as well. I just became a member again because my insurance agent said that a roadside assistance rider on my car insurance might cause a rate increase on my car insurance ever used. Well, the second day after paying for a year membership to AAA, I had a flat tire. I was told that they don't provide the service for the first 72 hours of membership or they charge $60. The worst part is that they were implying that I was claiming service on a pre-existing condition, accusing me of fraud. Great way to treat a customer.

It took you guys 4 hours to send the tow truck. Every time I called back I was told it will take an hour to send someone. Or the place where the tow truck is coming from is too busy. I have the premier membership from you for last 3 years and this was the first time requesting a tow. When I say Horrible experience I mean absolutely the worst experience ever. You made me feel so helpless. There should be a way to escalate to someone else if you are experiencing horrible service like I did.

Cancelled service online a week ago, still took payment out today and then tells me it will take 10-12 days to go back into my account because I have it taken out of my checking account!!! Horrible!!! They are so high as well!!

I've had AAA for over 20 years and basically if you need towing, you're okay. But it's terrible now. I had my Car at another mechanic and wanted to move my Car to another location for repair. The customer service person, upsold AAA Automotive repair shop for my vehicle which I hadn't used them before and agreed. BAD Mistake, I towed my Honda in on Thursday of which the service manager was very nice, indicated I need some repairs okay, but was I in for a shock that from Thursday through today Saturday, it's not repaired because the Union shop mechanic stopped working on it and it's over a Holiday Weekend and I can't get my car back until Tuesday. DO NOT GET A RECOMMENDATION TO BRING YOUR CAR TO THEIR SHOP! Lazy mechanics and incompetence! I'm canceling.

I've been a member for two years and made my first ever call yesterday for towing services. First off I did not have to wait long for a customer service rep and she was very nice and detailed but kept it simple and to the point. I also did not have to wait long for the towing company to contact to give me an estimated time of arrival which was not long either. So all that was A+ .

I’ve been sitting on the side of the highway for about 30 mins waiting on dispatch to find a tow truck driver. I called back to figure out if they’ve found a tow truck driver yet and I was told no. I asked if there was an estimated time that they normally go by and the representative told me no as well. I just have to wait. It looks like I’ll be coming out of pocket for a tow because it’s 3am and I don’t have a tow truck driver and I pay good money for this membership. This is ridiculous.

It is now 6:52am and I'm still on the side of the HW waiting for someone. Multiple calls to service number got me nothing but rude people on the other end. I was quoted several different times through the night, all passing me by. I will be cancelling my membership and warn everyone not to bother.

I pay to be a member of AAA, included with my membership is towing for my car within 100 miles of breakdown to the shop of my choosing. Car broke down for an engine issue on 8/23/23. I called AAA for a tow, they dispatched a tow truck who towed my All wheel drive vehicle by the front tires only and mechanically destroyed the two rear tires, my rear differential, the transfer case and the transmission. Per AAA employees instructions to keep all my receipts, including if l needed to rent a vehicle until my car was repaired. I borrowed a vehicle as to not pay out more money.

Horrible service, treated terrible. I have been customer for AAA insurance and membership for almost 20 years. They insured 1 home and 4 vehicles and 1 RV, but no more! They do not care for anyone! I have tried to continue service with them but I just can't. They will leave you stranded with 3 children, 2 dogs for over 6 hours. Never update you, gave the tow truck driver the wrong cell number so I was all forgotten until I called 2 hours later after being told, "30 minutes tow will be there." Then my insurance adjuster Martha was so horrible. It was the last straw. Never ever again.

After having AAA membership services is 2021 I get a person by the name of Jose on the phone treat me like a child telling me not to talk to him a certain way asking me for information but every time I answer he tells me that I'm giving him the wrong information or that I have to give him some type of information that makes sense. Having to threaten me to hang the call up saying that I'm not speaking professional on the phone I asked him to please to not take advantage but he didn't care. I'm very upset with AAA. At this point I think I'm going to have to cancel my membership. AAA you need to hire new people that are willing to work or want to work.

I recently had an issue with AAA where I called for roadside assistance for a flat repair, and let me tell you my story. I submitted a roadside assistance request with AAA, they sent one of their 3rd party vendors to facilitate the flat repair of my vehicle. The technician proceeded to jack my car with a floor jack and placed it in the wrong place and caused significant damage. He then repositioned the jack and jacked it up again from the correct position to change the tire.

AAA nearly doubled our car insurance premium at renewal, for no reason. No claims, no changes in address. The new premium is like 8% of the value of the car. Price gouging scumbags. I moved to State Farm for a fraction of the cost.

1. Small deal but AAA misspelled my name on my card. I called them immediately July 1, and requested new cards. It is August 16. No New cards.

I don’t why these people still in business. I would love to find another road side service, they promised me within 2 hours for a pickup, I have been waiting for 4 hours, and now they tell me another 2 hours.

Hello - Writing to share feedback on my membership. Today for the first time to the best of my knowledge I reached out for service on my AAA membership. I have been a continuous member for thirty 30 years - since 1994. The one time that I call, I am told that I do not have a membership. I sustained the membership across moves from California to Nevada, back to California, to Florida, back to California, and to Texas.

Terrible company! Complete lack of integrity. I had a blowout on a turnpike (highway) in a construction zone with half a car size shoulder, Therefore, half my car was in the lane of traffic. Semis and other vehicles were near misses. I told the csr I was not safe and was told it would be at least 2 hours. Thankfully, OHP showed up 15 minutes later. Should have cancelled my membership and gotten a refund…

My sister called at 9:01AM Saturday, August 10, 2024 when her 2006 Toyota Corolla would not start. I had accidentally left the headlights on. She was told roadside assistance would arrive by 11:01AM and she would receive a call before they came. 11:30 AM she called to say no one called and no one showed up. I spoke to the customer service rep who tried to reach both the driver and Dispatch. Neither answered their phone. She put in a request to have Dispatch call us. At 1:20PM I called AAA when Dispatch never called.

In my experience with AAA for two years, I was very disappointed in the service I received. I joined for 2 reasons: roadside assistance for my wife because I work a lot, also roadside assistance for towing a trailer back and forth out of state. I needed a tow truck in the first year, it was 34 degrees at night. After 3 hours, no tow truck. I called AAA and they said a truck was not on the way to our location. I ended up calling a friend to take us home and leaving the car. I later went back with my car hauler to pick it up.

The last 5 times I have used roadside assistance I have had to wait from 5 hours to 48 hours! Their timeliness guides are lies. They lie every time you call for an update and they say if you are then you're last priority but my husband stuck in the middle of nowhere with no ac because if a broke down truck is not safe. I've been with them for over 10 years and they have gone to crap. A company who doesn't care about the safety if their customers.

AAA FAILED TO GIVE PROMPT COMPLETE SERVICE AFTER THEY INSTALLED A WRONG BATTERY AND REFUSED TO CORRECT IT FOR THE PAST TEN MONTHS. Refused to pay the prorated amount of $149.55 and return membership fees of $181.00 in 2023-24 for work not done. Falsified $100 invoice in a retaliatory billing for which service was not provided. Employees lied about calls, service and dispatched trucks without correcting and installing the proper battery. Purposely ran the complaint time into the expiration date of the membership. Refused to provide service records for our Prime Membership pertinent to service calls. Sent an insulting check for $68.64 instead of the prorated amount or the full refund of $217.47 for the purchased battery for my car.

AAA of Texas is just like the rest of the automobile insurance companies. You join them, forced into buying their Auto Club Roadside Assistance (not the best either). Have an initial good premium. Slowly the rates go up, and up. You been a good driver, no marks are you driver license and you think life is good. After about 8 years of being with AAA your rates go up 25%. Hmm, No accidents, no claims, no dings on your driving record. Why me you ask? It is a state thing they say. So, along comes a bad year for you caught by a Tornado’s Hail, two of your vehicles are damaged. Of course, AAA does not want to pay. Another storm and some other damage to the vehicle. At this point I just want to run away. Finally, AAA decide that you are at risk, and doesn’t renew the policy. So 8 years of premiums no incidents, great driving record, a few not your fault claims, and you gone.

What happened to AAA in the last few years? My son has been on the side of a busy interstate for 90 minutes waiting for a tow truck. An hour ago they were 15 minutes away and now they are 30 minutes away. What a joke! AAA contracts with worthless tow companies who take hours to respond and are further away than local companies. You cannot choose who you have tow or work on your car. We are not renewing and are going with our auto insurance's roadside service. I told the AAA agent with this poor service we would not be renewing and she quipped she wouldn't either if she was me.

I had a car issue at 1030 on a Friday night. 1. Called AAA for a tow at 10:44, toll scheduled for 12. The woman who took my call struggled to read a map and locate me. Seemed to not understand how coordinates work, which seems like the only responsibility of someone who locates people for AAA. She had some weird incorrect phone number for me, which I carefully corrected. 2. I took a nap and waited to call back until 1 because I thought maybe it was a timezone issue (dumb of me). Received no texts or updates.

He was excellent. I give him 5 ⭐. If I need AAA again I hope I get Christian again. He was very fast and knew what he was talking about, also very polite and pleasant. I can't thank you enough you made my day much easier.

My experience with AAA. I called for a road service tire repair. The company dispatched a company to replace the tire with the spare. Car was driven to a repair shop for further repair.. Tech said the lug nut was left loose and one was damaged. I called AAA at this point and I was led to the department for this kind of situation. I supplied them with pictures and a invoice from the repair shop and they declined the claim. They said they are not at fault. How is this possible. I'm very disappointed how this was handled. All I was looking for the company to stand behind their name. All they did was blow me off.

I have been a AAA member for over 15 years. I have never needed roadside service until the other day. I have been paying yearly membership fees for what I understood to be as they advertise 24 hour roadside assistance. Their 24 hour roadside assistance is a complete sham. I broke down on an extremely busy highway at 8'30pm. I called for a tow and was told the driver would be there at 10:35pm. I call back at 11pm and they tell me they have created another call and a tow would arrive by midnight. Well I call again at 12:05 am and finally get connected to a dispatcher and they state the tow truck driver will arrive now by 1:30am. I'm a patient man but at this point I have lost faith that a tow truck is ever coming. Surprise no tow truck driver arrived at 1:30am.

This is the worst service. It doesn't matter what type of service that you need. It takes them so long to come to you. No matter what time day or night. If you really don't have to buy this please DO NOT WASTE YOUR MONEY. IT'S NOT WORTH THE LONG WAIT TIME.

Today I had a horrible experience with Triple A and now that I see their overall reviews, this makes perfect sense. I waited hours for a tow service that wasn’t coming because the first person who took my information transcribed my number down wrong. If the driver can’t get in touch with you, they won’t come. I was told I would get text updates and I never did, even when my number was corrected. And the only update that did come through was inaccurate.

AAA is a terrible way below sub par organization. I called for tow service at 8:30AM and didn’t get someone out until 7 hours later!! It cost me a days pay. Also their independent contractors Castaic Towing in Santa Clarita were also just as inept and incompetent. I will definitely be canceling my membership and also be speaking to an attorney about my lost wages due to their poor handling of my service request! I would never recommend AAA ANYONE!!!! I’m only giving one star because it won’t go lower.

Unable to resolve any membership issues. Unable to find a membership I've had for over 35 years. Delays of over 3 hours and 3.5 hours waiting for service. Charges for towing with plus membership which covers 100 miles of towing. Unable to even submit refund because no one answers or calls back. suggestion: Find another road service company. We will be doing the same.

Useless. I never used this until the other day when I really needed help. I tried 10 times to get help and they kept saying that they were having trouble finding my account even though I was logged in. No way to call support. I think the issue was that I never agreed to auto renewal and my card was not available for them to charge. I still have until August 15 until expiration, but they refused to help me. Never again.

Roadside assistance is atrocious. I spent the entire day waiting for a tow truck that never arrived. I had to call 4 different times to get updates and was on hold for over 15 minutes every time I called. The updates were inaccurate and unhelpful via phone and the text for information system did not work at all. I finally gave up after 5 hours and canceled the service request.

My daughter who is also a member, was left stranded in the middle of the night for many, many hours! The car wasn't picked up for almost 15 hours!! Totally worthless!! I would give negative one million if I could! Definitely not deserving of one star!! Look at the thousands of horrible reviews! You have been warned!!

AAA is a joke... I paid a lot more money for the upgraded premier coverage... added family members on.... Called at 10 AM yesterday for a tow and they jacked around all day with apologies and no answers and excuses and 24 hours later they still don't have anyone here... It's a scam... Don't let them take advantage of you like I did ... just add roadside assistance to your auto insurance policy for about $ 5 a month which I just did and tell AAA to kick rocks.

After being AAA loyal customer for over 20 years, I have to attest, that they became completely useless, with horrible service, communication and 0 integrity!! My family will discontinue using them going forward. I will never recommend them to anyone. Constant mistakes, being left on the side of the road in the winter at night with no-one ending up coming to tow, refusing to allow me to tow the same broken vehicle twice, even though I got 3 more services available is ludicrous!!! AAA is a waste of your time and money!!!

On Wednesday 07/24/2024 my car broke down. I called AAA at 7:20 pm and now it is 1:11 am and still waiting for a tow truck with no updates. I call them several time and they say they are waiting to assign a driver. I am through with AAA. They are a rip-off. If they can't find a cheap driver they don't want to give service or not use AAA and save your money.

AAA used to be a good organization but they have become too big and greedy. They have gotten into fields such as life insurance, which is far a field from their original mission. I remember a few years ago watching a 30-minute ad for them before the Superbowl. This was obviously not cheap. They do not take responsibility for the damage caused by the towing companies they contract with. A few years ago, I was stuck with about a thousand dollars of damage caused by a AAA contractor. After AAA gave me the run around on this, I decided not to renew after more than 30 years of membership. I don't need them anymore anyway, since I have roadside assistance from three other sources for a nominal fee or no fee.

Today my Car VW ATLAS 2022 didn’t want to start. I was in South Dale Mabry. I have AAA. I call to make a report around 11 am and I left the place at 2:30 because my husband came. He had to stop and came to start the car. My question - WHY WE PAID FOR A SERVICE when I call customer service they said, "Oh your case it’s not consider emergency." I said ok. TODAY WAS A VERY BAD EXPERIENCE WITH AAA and recommended not too long ago to my daughter and husband. I ended calling customer service to cancel the service for today.

Do not recommend their services. Waited over 4hours in the Las Vegas heat of 115+ temperatures for a tow truck after an accident. Their staff was more than friendly but not a clue of what operations is doing. If you like automated features that do not work or serve your requests along with getting disconnected every time you finally get to talk to an actual person then this is the service for you.

I really don’t understand how we could have waited for over two hours and no assistance showed up! When I called to inquire about how much longer we have to wait I couldn’t get an answer for another 15 minutes. Horrible! Just horrible!

I waited for 3 hours in extremely hot weather for roadside assistance when I locked my keys in the car. I had to call 4 times before I was given a link to real time location of my driver. Very poor response time.

My recent encounter with AAA has left me thoroughly dissatisfied and frustrated. I sought their assistance for towing services, assuming I would receive comprehensive guidance and support. Unfortunately, AAA fell short of even the most basic expectations. Firstly, I was not adequately informed about their policies regarding towing restrictions. It was only after my car needed towing that I was informed, quite abruptly, that because I didn't opt for a AAA-affiliated dealership, I would need to arrange my own towing company. This lack of upfront communication was both surprising and inconvenient, as it left me scrambling to find an alternative solution at short notice.

The service is honestly very overpriced for what you get. At close to $200 a year for two people in my family I literally used it for nothing. I tried the order of insurance and the quote was much higher than what I got and the second time they quoted me the same exact company I already had at a higher price. I tried to book travel through their site and that too was a higher cost than any of the other travel sites that I use. While I do want a roadside assistance I am now coming to feel that going with my car insurance company for roadside assistance is the cheaper way to go. In the past it wasn't like this. It was a good value for the money but that is no longer the case sadly. The final straw for me is upon renewal you have no access to change your membership to a lower level membership without actually calling them. It would be nice if they had an up-to-date technology website that you could do these different tasks.

I have been a member for many years. The service has been progressively worse. For example, when occasionally I needed help by towing it takes hours to come. When you call because the car does not start due to you left the lights on or any similar situation, the service person that comes is a salesman that his purpose is to sell a new battery to get his commission otherwise he became very upset. I had a battery under warranty and they refused to honor the warranty even that I had it in writing.

For the first time I needed to use towing services for my car I was disappointed. I had two very different attendants whose names I don't know. One very educated and the other uneducated. I waited for over 4 hours to have the car removed.

Updated on 07/19/2024: Didn't give me a full refund either, kept $15 too after wasting my time. What a great company. Good Sam Roadside Assistance have higher IQ's, they said it doesn't matter if your selling or repairing your car as long as it's a certified repair shop. Cheaper membership to talk to logical people and aaa over here denying service you pay for and keeping money they didn't tell you about.

AAA is the worst when it comes to customer service. This is the second time I was told a wait time for my car would be 90 minutes. First time the wait turned out to be over 3 hours. I’m a now again currently waiting 3 hours when told 90 minutes. You call AAA for updates and you keep getting bounced around and no customer service representative has any clue. They just tell you another long waiting time. I would highly recommend you drop and or never purchase AAA and opt to join your auto insurance company for their road side assistance. You receive terrible customer service with AAA.

My name is Beverlee and I just had Tyler (Angelo's towing) tow my 2006 Odyssey van in VA. Beach. I was in a tough spot and he was understanding, helpful, polite and very professional. Highly recommend.

This has been the worst experience. We made the initial call at 2 pm we were stranded on the side of the interstate and it was 100 degrees outside and I have a heart condition. For the next 8 hours, their dispatch person told me a driver was on their way. Finally, after dark, I no longer felt safe on the side of the road so I had to make the very difficult decision to leave my car with the keys in it unattended for an uncertain amount of time. At 4 am, FOURTEEN HOURS after my initial call they finally picked my car up only to drop it off at the wrong location. They then thought that I should pay $50 for them to correct their mistake. I refused and will tell everyone I know about this awful experience. What a rip-off. We could have called any private towing company and been picked up. Don't waste your money on a membership with AAA. Completely worthless service.

I have been a member of AAA for five years and this is the second time I have needed their help. I called and they said I would be helped within an hour. We are physically on a major interstate so my family’s safety is priority number 1. It’s been one hour and no one has shown up and now when I am trying to call AAA for an update I’ve been on hold for 15 minutes! I thought AAA was there to provide emergency roadside service and in a timely manner. At this moment my daughter and I are stranded on the interstate with NO HELP!

hours on the phone and much distress, I was relieved to even locate my car let alone have it towed 3 hours.

What a joke AAA has become. Wife called them for a jump, was told it would be 5 hours. I called to escalate. They say once the contract is picked up there is nothing they can do. Asked to speak with a supervisor, was transferred to a non-working #. Once they learned I was not on the policy they would no longer speak to me. I was the one that ordered the plan for my wife and daughter. I will be cancelling as soon as I can. Again what a joke they have become. I live in a major metro area and they don't have any other drivers available?!!!

After twenty-four years of dedicated membership, I will NOT renew my AAA membership. When I first joined, AAA held significant value for me.

Gold Plus membership for decades. Had vans towed multiple times without issues. Now they deal with Cape way towing on Cape cod, worst businesses ever to deal with. I called for roadside tow after overheating Monday afternoon, told one hour to tow truck. Then dispatch from Cape way towing called and said it would be three hours, but if I left key they would do unattended tow. Driver arrived on bicycle and said he can't tow vans, they're too big for his bicycle!! Vehicle sat on side of road until Wednesday afternoon. My complaints to managers Kathy and Saul went unheard, they were rude and unhelpful. I would not recommend this business to anyone, Google tow company, look, at reviews, hire accordingly.

AAA really sucks!!! Well I have been a paying PREMIER customer for over three years and never before required service. The one time I called and only needed a battery jumped off, after waiting for three and a half hours in 90+ degree heat, my wife arrived to jump my battery. Of course, she had to drive an hour and a half, one way, after she worked all day, to get to me. When she got there I was soaked with sweat and just wanted to sit in the A/C for a few minutes. Never saw AAA!

Yesterday my keys were locked in my car in my ignition. I called triple A, they sent someone. He came around 10 ish... unlocked my door, took a little longer than usual. I don’t know if he was new or not but then he went back to his car. I got a text saying my car was done then he verbally told me. I walk to my car and noticed my battery is dead. Normally in the past, they will ask if I need a jump. He didn’t so I asked him if he could give me a jump. I know they have the jump start box and it only takes a few minutes...

I had submitted a tow request. I had a flat front tire. After 45mins I received a call from a tow truck driver who said they were 10mins away. I sat by my car and watched 2 AAA drivers go past my location. I call the main AAA # and was advised my ticket wasn’t in the system!!! Well it was in the system. As the driver did call me and had all my car info!! I guess the tow truck driver decided he was cancelling my call. They said they would submit another call for me. Well it’s been over 2 hours and still no sign of a tow truck. I’m outside in the heat with a young child. This is the worst customer service I’ve had.

They took the membership fee and decided to downgrade my plan without me knowing. Now trying to get my money back is a nightmare. Unrealistic customer service. They say they downgraded my acct due to heavy usage!!!! I get 4 tows. I use 4 tows. Isn't that what I am paying for?

Horrible service. Two and half hours we are waiting to be towed. They were not able to detect our location, they changed 3 towing companies for pick up, and lying about waiting time. Very disappointing.

My experience with AAA has been an absolute nightmare. The local towing company they contracted for services damaged my property. I have been ignored and bullied by AAA and the towing company since March 11, 2024. To date, the damage has still not been repaired.

If I'm paying for a service I shouldn't have to wait 7 days to use the service fully. Then when I try to order a tow it's telling me 2 hours and at the time it's supposed to arrive it's still not here and canceled. When I call customer service they tell me the car is already picked up and I'll have to reorder a tow. Then have to wait another 2+ hours. Then they are charging me $5 a mile over the 1st 5 miles plus fuel that they never mentioned to me. What's the point of paying for the membership.

NEGATIVE 5 STARS!! Had a wheel bearing fail on the boat trailer at 10 pm (time first call was made). I stayed with the boat so my dad and brother could go home and get sleep for work. After 3 hours of waiting I called again and told her my situation. She seemed very helpful and said she would put it as “high priority.” AFTER 2 MORE HOURS SITTING ON THE SIDE OF THE ROAD IN MY BOAT AT 1AM MONDAY MORNING I called a tow company myself and within 20 minutes the boat was on a flatbed.

Left me waiting for over 3 hours in nearly triple digit heat. The tow truck company that they insisted on using for my service was located about an hour away and they kept saying that they were on the way when they weren’t. I finally gave up and called my insurance company who sent a tow truck. 1 star is entirely too generous.

I'm here since 2 am on the highway and been waiting for a roadside assistance supposedly for 77 min and it’s been hours and still at the highway with a 6 yrs old. And still waiting and supposedly the driver no answer calls now.

It is June 29, 2024 at approximately 12:58am. I put in a request for roadside assistance at 9:30 pm. I am a female and I am currently still awaiting some help. This is a service I pay for, on time; but I can't seem to get any service. AAA is not worth it. Initially my driver was gonna be here in 10 min. Now they are saying, "just look out for a msg from the driver giving you his ETA". IT IS NOW 1:03 AM. WHICH MEANS I'VE BEEN WAITING 3.5 HRS WITHOUT FOLLOW UP. HOPEFULLY NOTHING HAPPENS TO ME OUT HERE.