AAA Reviews

August 1, 2021. After mini vacay in Steinhatchee, Fl. 150 miles from home. Called for roadside assistance at 10:15 am. No human had to go to website. Texting for 40 minutes. Received a message that help would be there at 12:50. No one came!!! At 2:10, more texting, said they be there shortly. Called back at 3:50, more texting. No help… At 4:15 we got help from another source. Florida heat. Roadside breakdown and AAA are a Deadly combination. We received a phone call at 5:23 from a man with Roadside Assistance saying he was on his way to pick up our vehicle. He was Just dispatched. I cancelled my request at 4:20 pm. Very Unacceptable...

My 89 year old father in law has been a continual member of AAA since 1951 – yes, 70 years! They have just sent a letter informing him that his membership is not going to be renewed in November. I phoned the call center and was told that there were a number of factors contributing to this decision, designed to protect the company and ‘all’ its members. I was not given specifics, but informed that the decision is final and non-negotiable. Way to go AAA – shame on you!

On September 13, I was on my way to Houston Airport and about 2 miles from the airport, my car broke down. I called AAA at 2230 exactly and a Tow truck driver did not arrived till 0043. Why it took over 2 hours for a tow truck driver to arrived when I'm about 2 miles away from a major airport?. I am disappointed with AAA roadside assistance service. Again, next day, I called AAA to have my car towed from my home to a mechanic shop and it took a little over 2 hours again. But this time, I don't really mind, because I'm at the comfort of my home. AAA needs to find a better independent tow trucks companies contractor in Houston area. Waiting over 2 hours for a tow truck on roadside is unacceptable and dangerous.

I honestly get the best service ever whenever I needs to utilize AAA! I haven’t had too many problems with this company. Whenever I need assistance from AAA, they’re always available by phone or text messaging. They’re always loyal and faithful too!

The service for the automobile breakdown is remarkable, great. They respond quickly and provide friendly and good service. I would recommend this for its effectiveness of its automobile service and they will recommend a good garage in your area to repair your vehicle.

Good service when I broke down. Got me off the road and home safely. Carried my broken car to a garage of my choice. Called and checked on me while I was waiting and wrecker showed up promptly. I would totally recommend their service to everyone as cars are more complicated now more than ever.

Domingo was so kind. He towed my car home and on the way I was telling him I was afraid to drive. When we got to my home he said he would take a quick look, he realized the fan plug was loose and fixed it. Thank you for being so kind.

Always ready to help. Roadside assistance is a real lifesaver. Service is reliable and professional. Discount savings for eyewear and hotels are a credible savings. They offer auto insurance plans that offer a savings.

Car broke down tonight - no steering. Called AAA. Estimated time for a tow...6 1/2 hours! This "service" is a total joke. Called a local towing company and was on a flatbed in 30 minutes. This is in central NJ not in the middle of nowhere. Not wasting my money on AAA anymore.

Been a platinum member for three years, first time I had to use them they leave me waiting 4 hours on a freeway in 90 degree heat, initial response time was an hour, then every hour another hour. No real-time updates, tracking does not work for updates in tow truck. Just the worst experience ever and a day of work destroyed because of their incompetence and failures to even communicate.

AAA is a very useful and professional company. Their service is, always fast and courteous. The towing always arrive fast and save me money. Even with a new car, these services are helpful. Also, if you forget your keys in your car, they are there in an hour.

My family and I were AAA members for years. For a very reasonable fee we received excellent service. I canceled my membership because I have free roadside service with my auto Insurance, very unreliable, more than once my family members and I were left in very bad situations. I am planning to become a member again with AAA, I need the security knowing that if I ever need assistance I will get it.

One of those ** days with a flat, but that's why you pay that membership fee to AAA year after year. Right? #9yearsstrong. Stuck in City of Commerce with nothing but trucks driving by. Cold and tired. It's about 2AM. Requested tow and ETA was 40 minutes. Then after 40mins, I got TBD. No tow. No update. I called AAA and rep put me on hold to get an update. Hold time was just amazing. I just left the car with a note and Ubered home. But held on the line to see what AAA would say. I just hung up when I got home. AAA never got back to me. After 1 hour and 17 minutes of being on hold... I took screen shots of this ridiculousness.

I used to love AAA, their roadside assistance, maps and help with navigating road trips, their responsive customer service. Service has gone downhill and annual fee has gone up - I let my membership lapse.

I’m so thankful for AAA. They’ve helped me in numerous situations even at night very late and I’ve had blown out tires and if it was not for them I would not be able to get assistance. They’ve also helped when I’ve had a dead battery and another time when I locked my keys in the car. I have not had too much luck with getting a AAA discount on hotels. But I’m very grateful for them being there to help!

AAA has been a safety net for a minimal cost. Peace of mind and quick, safe and quality service is why I recommend AAA. Utilizing online real time tracking and honest accurate timing has been stellar.

I joined SOCAL AAA and was solicited by a agent and knowing of their reputation never hesitated to purchase car insurance. Before 1st invoice arrived I was notified of an increase. The reason for increase was the date I first started driving was filled in wrong. NOW after calling and explaining my cancellation I.m still getting billed for $167.00 for the error the agent made as he filled out the app on the phone, but that's a reason to increase my policy being a new customer LOL. They say they're right, I'm wrong, pay the bill which I will not as I had to go back to old company and ask them to reverse my cancellation. OMG I'm too old for this Blank. Blank accept the mistake and move on AAA.

I was having several instances where I had to rely on this service. I was treated with respect and professionalism. There have been times when I had the same technician Darian ** and he was like a knight in shining armor.

AAA CUSTOMER ABUSE. My son and I had a brake system warning on the way back from Charlotte to Greensboro. It was about 8pm and getting dark. I have been a Plus member of AAA for over 20 years and have rarely needed the service. I called AAA and was told it would be a 60 – 90 minute wait. They also said due to Covid the tow company would only take one passenger. I told them I would not leave my child on the side of the road or have him go off with some stranger. They told me that I should call Uber or a family member. We had no relatives in North Carolina. They would not help us. Through God’s good grace we slowly drove the car on the shoulder until we reached the nearest exit and stopped in a Home Depot parking lot off Wendover Avenue in Greensboro.

These people are a third party company who hire anybody with a little tow truck. If they have time they will show up. I spent about 5 hours waiting the last time I broke down. I finally figured out the issue and fixed the car. I've never been so disgusted with a company in my life. Best bet is to pay for roadside assistance through your insurance company.

Very happy with the service, and I would recommend it to all my friends and family. The service was great for the price, compared to other services, the people who did the work explain to me everything I needed to know.

I purchased a supposedly new battery thru AAA roadside assistance and it went bad. Although it was still under warranty, they would not replace it or offer me a lesser price for a new one. But instead lied and gave me the runaround. I ran to several companies that AAA sent me to claiming they would handle the problem.

BAD, BAD, BAD. HAD POLICE HELP BEFORE THEM. I had to give 1 star to leave review. Well, well, well AAA I have a story about you. Been with AAA 23 YEARS. Car dies Friday 9/3/21, on hold for over hour, still no contact with any person. I was in such a bad spot on the side of the road the police came and helped me while I was still on the phone with AAA WAITING to speak to someone. NOTHING. Thanks AAA. Way to go to keep customers safe. NOT. I called Tuesday morning SHOCKED, got someone after of course waiting. I told her what happened, "Sure let me send you right over." well CLOSED!!!! HMMMM

They are prompt and helpful. It is easy to use and a good deal for the money. They have replaced my batteries, changed my tire and towed my car. I feel safer for myself and 3 driving teenagers making road trips knowing that we have AAA.

I had to use the services from AAA and as usual they stand by their service approach of the customer is #1. The road service was tremendous in getting my vehicle from the road to the repair facility and back on the road again…Well worth the annual fees and just 1 of many services they supply…

Two times Cal Tow was dispatched to our location and they never showed up. Waited over two hours. Even AAA could not get ahold of them. AAA finally sent out Wind and Sea Tow. They showed up in record time and were very professional and efficient. If you ever need to use AAA road service request Wind and Sea Tow and refuse Cal Tow if possible. AAA need to rethink about their affiliation with Cal Tow and maybe refer Wind and Sea Tow first time around. That would prevent less stress on their customers.

My tire blew out on the Garden State Parkway in NJ near I-80 the day that I graduated from law school in 2004. They promptly advised that I exit the parkway at the next exit so as to avoid an accident while waiting on the shoulder lane and that a local tow truck company would arrive forthwith. I can honestly state that I was never worried after the phone call from my Nokia cellphone.

AAA always makes me feel safe and valued, no matter what the reason is for calling. I have been a member of AAA since I was a teen, then on my own as an adult. You have always been there when I needed you.

I am a AAA member since 1982 and this last request for a tow was heart wrenching to say the least. After 3 calls to the 800 number with hold times from 10 to 30 minutes finally got a dispatch with 2 hour wait time. After two hours and a no show tow truck I took care of the problem myself. Another hour passed and a truck showed up in front of the house only to be sent away as there was no need for it at this point. Used to be a good company but no more.

I have used AAA towing and battery charging services. The service providers are always prompt, knowledgeable, efficient, and courteous. I can highly recommend the services provided by AAA. My needs have always been local. I presume that AAA's service providers are of the same quality as I have received.

I called, waited through endless holds and automated questions to get help. I gave all information to the AAA rep and was told help was on the way. After 45 minutes, I called again (to sit through long waits of automated questions & subsequent holds) only to find out there was no record of any tow driver being dispatched! I was told that I was a priority and a tow truck would be to me in 30 minutes.

If you only need a battery boost this is the service for you. Reliable and pretty fast response. But if you need what they call battery replacement on site and a boost will not help you, this is a terrible service. First they start working at 7:00am and end at 9:00pm. Second there is a monopoly of service providers. There is only one company within a certain radius who is allowed to respond. The call does not go out to available persons, it goes out to the one company who has the contract for the area you live in. The radius of the monopoly is not known. It could be quite large as this person came from 20 miles away. I sent in a request for battery help and then called the AAA number 1 800 222 4357 and told them to add that if the service does not have a 25 battery for the Subaru not to come. I need a battery, not a boost. They said they would do that.

Towed in thinking as a member I would be taken care of, when my daughter's car got towed in. They first of all don't tell you that they are not part of the not for profit AAA club and instead charge you $140 a hour almost double other garages. Then talked my daughter into having work she did not need. They replaced a sensor, charged for that then charged another $100 to clean the two wires going to the sensor. Total Rip off. Take my advice. Tow your car somewhere else. AAA should be ashamed of themselves. Read the reviews on Yelp.

Original estimated time was 1 hour. 2 hours later, the app says the tow truck is 2 minutes away. It then turned around and went the opposite direction and never came back. Called AAA, on hold for 15 minutes just for them to tell me I have to wait another 15 minutes. Just pay for a tow. Much easier.

First, Thank you AAA for providing roadside assistance. Secondly, Thanks to Ali for quick response time, careful handling of our vehicle. Customer service was 5 star. He made sure we were okay, offered us water and made us feel reassured and confident that everything would be okay, we appreciate quality service and he gave it!

This was a very horrible experience!!!! I called at 6:00 pm for assistance. I was told that Buffalo Towing would be there 8:00 pm to assist me. So I called back at 8:00 pm and someone from AAA that the tow truck was a few minutes away and that they would monitor my call. Minutes passed by and I called back at 8:30 pm and I sat on hold until 10:00 pm. When someone did come to the I explained my situation and then they put me back on hold for an additional 20 minutes. To which they had transferred my call to someone else. Then that person tells me that the towing company had canceled my service call. So no one ever thought to give me a courtesy call to let me know that.

I needed a tow. AAA made me wait for the local vendor, when AAA towing was available in area car was getting towed to. I had to pay for the tolls in cash. They damaged the car by driving it instead of wenching it. We have video from our block as proof. AAA had me tow it to a mechanic for an assessment (which seems unnecessary now, since he didn't use a lift). They later asked for the video, and weeks later they denied the claim. They would not show the assessment without a subpeona, and told me to mediate with the vendor. They use contracts for a lot of their work, and probably go with the cheapest ones, then refuse to take responsibility.

I was placed on 4 times up to 40 minutes waiting, I told they didn't have drivers and they forget to assign My tire change to a driver due to contracts. How do don't assign the tire change to a driver to come fix it? Worse customer service I have ever had except for the last time I call them the same thing happened but it took 6 hours and many non returned phone call. Don't use AAA, go with another roadside company. I give AAA an F for customer service.

AAA roadside assistance is not very reliable I've been waiting for a tow truck since 230pm and it's now 1130 pm and still no tow truck... Don't rely on this roadside assistance program cause you will wait forever.

This is horrible service! I pay for this service every month and have been left stranded by Triple A Texas, stuck on road for up to 2 1/2 hrs other times. I have spoken to 3 supervisors who guarantee to fix the issue but it NEVER gets fixed. I was told 2 out of my 4 trips would be credited back to my account however when I call for service reps tell me my four have been used..Then back to the drawing board with speaking with supervisors. I have made 2 complaints and have not heard back about either. I always thought this was a reputable company..Boy was I wrong!..I am writing this review as I sit on side of the highway..I was again promised a call back that I have not gotten..

Yesterday a large raccoon ran out and was hit by my car. The car has damage and was disabled. I called right away, 5:45 am and of course the message said "due to high volumes, blah blah blah". Finally I spoke to a person, and attempted to give her my information. I was told that a truck would be there in 1.5 hours. I waited 2 hours before calling back and a different person told me that "my call was still out for bid" and that she was sure someone would come at 10 AM. Frustrated, I called tow shop on my own and they were there in 10 minutes. I had to pay out of pocket $150.00, but if I didn't do that, I would still be sitting there waiting for AAA to fulfill their membership obligations. This isn't the first time this has happened, gave them a second chance. Needless to say, I will not be renewing my my 19 year membership. This is the third time that I've been stranded by AAA.

I am going to leave an outstanding review everywhere I can! Colten was prompt, courteous, and even fixed my flat tire! (Had picked up a woodscrew). Personable, clean, efficient. I'm in a semi-rural area, and was pleasantly surprised with how no-hassle it was. Very happy!

I bought tires from AAA October 2020 after I had a nail in one. The tires have a one year warranty I was told. August 13th 2021 I get another nail in my back tire while visiting Hackensack, NJ. Since the tires are under warranty, I call AAA. They inform me that they cannot send anyone to me because my membership isn’t active even though I have the papers in the car stating that these are AAA’s tires. Then the guy rudely hangs up on me after I’m telling him this doesn’t make sense. I call again and another person answers and she also states that I would have to have an active membership even though the tires are under AAA’s warranty. I’m livid because I’m stranded in Hackensack in 95 degree weather during a heat wave and no one is helping me. So I just activate a membership. Mind you, about an hour and a half has passed now. The lady informed me that she is going to dispatch a vehicle to me and hangs up after collecting my $208.

It all started out with AAA service sending Angelo’s Tow Company out for my battery service. I dealt with a rude technician by the name of Fadi. He questioned my AAA battery and told me that it was not a AAA battery to start when it’s AAA all over the battery. Then he said AAA did not install it. How my battery was dead. He accused me of going to a used battery shop and buying the battery there. I responded look under the hood of my other two vehicles they are AAA as well. I contacted AAA and requested a different tow company to file a complaint. I waited all day yesterday. I spoke to 4 different representatives yesterday assuring that it would get resolved. I spoke to Andrew first to file my complaint. Then a gentleman called me back I think his name was Collin to say that another technician was being dispatched. When he said Angelo’s was coming out, I told him Andrew said they would get another provider?

Waited for over two hours and still no assistance. Called twice - told it would be moments and that they just needed to release the driver. Another hour went by.. Now all shops are closed. Worst service ever. Glad I didn’t pay for this service. I won’t be using them again. Called Subaru and they have someone on the way and will take me to the nearest dealer 75 miles away - no cost. Should have thought of them first!

On 7/29-7/29 I was locked out of my vehicle 70 miles from home and my phone was dying. I called AAA and was given an estimated 90 minute wait time. After an hour, I called to provide better directions for the tow truck driver. I asked for the number to the driver and when I called him I was told that they had never been called by AAA (even though I received texts from AAA saying that this particular tow yard had been dispatched). And that the earliest would be 8 am that was 8 hours away. Cold and fighting off swarms of mosquitoes, an 8 hour wait was not an option. After another hour and a half of trying to get into my car, I had to break a window. The replacement of which cost me $250.

My vehicle broke down in Miami Beach Florida at 10pm. I used their app to request a tow truck. 3.5 hours later I called their dispatch and couldn’t get a time the truck would arrive. Dispatcher suggested I get a private tow and try to get reimbursed. Hence I had my vehicle towed privately and paid $$. AAA dispatch called at 7am to see if I still needed a tow truck. They don’t seem to care that I was stuck outside in the Florida heat with no a/c, disabled in the road, unable to move my car. I’m sure their reimbursement policy is so restricted I will get reimbursed a minimal amount. This company use to be good. Now it’s changed for the worst.

I haven’t been compelled to write a review until now. My car broke down multiple days ago, no tow truck to be seen. Terrible customer service, completely incompetent, arrogant, and disgraceful. I think greed and selfishness is at play here. I’ll be canceling service and getting a refund to my bill. Still no tow for my car to get back to the house. I work for a living. This is complete **.

I set up a tow today around 4:15 pm because my brakes this morning were intermediately not working on my way to work. When I set up for the tow I was told 2 hours. 10 minutes prior to when the tow truck was suppose to get there I got a call saying that the tow truck that was suppose to be sent to me no longer was able to get me that was at 6:10 pm. I was told they are looking for another tow truck and would call me back when one is available. I waited about another hour and still nothing so I called back and was told so far they have not been able to find someone to tow me and they could not give me anytime frame either. But I could call a local tow company and pay to have it towed home and get a receipt of what I paid and then file a claim with AAA and hope I get reimbursed. Unfortunately I did not have the money to do that.

I had the saddest, craziest experience ever tonight. Our car broke down and we called AAA, and we were told they would be there by 11:30 pm. We have a 3 month old in the back and it was about 10:30 pm. We waited until 12, and WE had to call them for any updates. They had no idea if someone was coming and asked if we needed to find an outside source. Of course now, we’re frustrated with no answers, a baby, and sitting on the side of the road. We wait a bit longer, and decide to try Geico roadside. Geico got there in 20 minutes, twenty. And we never got an update from Triple A until WE called them at 1:20 and they still didn’t know. It was so disappointing and the first time I’ve had to call them since having the membership. For auto emergency services, that was the most embarrassing moment. My 3 month old was restless, hungry, and we waited from 10:30-1 with no answers from them.

8 hours and I'm still waiting for my car towed to my residence. I had to take an Uber home 100 dollars... Incompetent!! Unprofessional!! Lack of communication!! I used to trust this company! No more! If I could give minus stars I would!

After 15 hours of waiting on the side of the road I get an update on my tow, 641 more minutes before a tow truck will be here! I placed an order for my tow at 6pm Saturday night, here it is Sunday at 9:30 AM and still no truck!! AAA had become the worse company in America over the past couple of years!! I will be canceling my services with AAA and so will all 4 of my kids, my 7 siblings and many of my friends!!!! And by the way I have the 6 individual "prestige policies" that includes each of my kids and wife

Waited 3 hours on the side of the road for the tow truck that was on the way. Called them four times. Before someone finally said there were no trucks available and if I could find someone they would reimburse me.

Do not ever buy a AAA battery because they are junk, and AAA's warranty sucks. I bought a battery from AAA in Feb 2017. It went bad in June 2018. AAA has a six year warranty, three year full replacement, three year pro-rated. They replaced the battery in June 2018, but the six year warranty on the new battery runs from Feb 2017, not from June 2018. The June 2018 battery has now died, but AAA says the warranty is at four and a half years because the first battery (not the current one) is from Feb 2017. If I were to buy another battery from AAA at this point, it would have one and a half year warranty because the first battery I bought is from Feb 2017. I do not see how this is legal to run the warranty from a battery I no longer own.

AAA auto insurance policyholder has damaged my vehicle. Calling AAA, they created claim and advise me that adjuster KERA ** will contact you and assess damage on your vehicle. Incident happened on July 25, 2021 and since then adjuster KERA ** has not come. Called her at ** and her voice mail has recorded message that she is out of office for July 4th weekend and will be back on July 6, 2021 and will call back after this day. Till today her phone number has same recorded message. She never returned my call. I wrote her a email and she replied that she will call me by end of that day, which she never did. I wrote second email and now she is not replying at all. My vehicle is not drivable and having hardship without vehicle. Please do needful in this matter and oblige. Thanking you.

We have been AAA members for over twenty years and never had a problem till the last couple of years. Recently, I was stuck at a railway station platform, once at a hospital parking lot, and both times it took them over 4 hours to arrive. Last night, I needed a tow truck to tow my vehicle to a gas station, and it's still in a parking lot waiting overnight for someone to arrive. This is what triggered me to write this review. I wish I could give them a negative star!!!

AAA Auto Club said someone from dispatch will be calling back in 15 min; no one ever called. It’s 2 hours later still no call back. This is the 2nd time this has happened. The 1st time they never called me back. It started at 10am. I Continued to call them all day. Then after 7pm they told me they can make me an appointment for tomorrow to get a tow after I had been waiting all day. This is one of the worse places ever. I will never use them again. They didn’t even apologize or anything. I hate AAA.

When I needed them… AAA (Triple A) Failed Me... Preface: I have been subscribed to AAA for over a year and have placed approximately 5 calls (4 me/1 wife) for service and up to now have had no complaints. Such was the case, that I became an avid endorser of AAA to my family, friends and co-workers. After my latest experience, I can NO longer endorse AAA as a top-notch customer-focused, nor customer-friendly service.

I would NEVER Buy a Battery from AAA ever again. I would NEVER join AAA Ever Again either. Absolutely Disgusting!!!

My wife and I were riding with a friend and he got a flat tire, she was given the 3rd degree and refused service, we've used them for 4 family members for decades, first time we need them, they refused.

I have had a very impressive experience dealing with the Car Care Plus Dept. After having serious engine trouble on my Dodge Challenger and a problem with the person who towed my vehicle to the wrong location, Bonifacio ** made sure that he established a great clear line of communication with me about my vehicle, and kept me informed on what was going on with my vehicle and explained technical lingo in plain english. He even stated he heard about my vehicle troubles prior to my car arriving, gave me a discount probably because he understood my long road to getting my Dodge Challenger running the way it was meant to and simply provided a great customer experience!

Ran out of gas on the freeway, and ended up in a bad spot up against a retaining wall with only inches on either side of me. Did not want to get out of my truck since the cars were passing by so close. Called AAA and they said someone would be there within the hour and I would get an update. Never got an update over an hour and a half later and called again. This time the lady on the phone says it's going to be another 2 hours. Mind you I explained the situation I was in and the lady said she would make me priority since I was stuck on the side of the freeway in a real bad spot. That never happened and no one ever showed up. Never got a callback, even 6 hours after I originally called.

AAA ruined my entire day, they were supposed to come pick up my Tesla and tow it to my new home I’m moving into after it lost its battery power. I have a lot of my belongings in my car and really needed it back tonight. They first told me they’d arrive at 3:30, then 4:30 then 6:00 !!! then 7:00!!!! Now it’s 8:00 pm !!!! and they said they no longer have a driver for me. What?!?! I’ve waited all afternoon for you and now you’re not coming at all??!! I’m beyond upset and can’t believe you treat your customers this way. I’m in Naples FL, whoever you’re using as a vendor there needs to be terminated. What a disaster of customer service on display. I spoke to 5 different representatives and none of them could help me. Really Sad AAA!!!!

20-year member. I just upgraded to premiere was under the impression that I had multiple 200 plus mile tows. My car broke down on the way to a business meeting last business trip at Winstar. Called for a tow broke down in Fort Worth was requesting my car be towed back to Temple 120 miles. I was told driver was dispatched be there in an hour. 20 minutes later no driver.

The next day I got my car to my home on my own. I decided to shop for another car and not have my car repaired.

We have been long time members and recently received the worst service, waiting two days, and still no one has arrived. We have called multiple times, with Triple A stating that someone is coming "in the in the next hour", then receiving a message that the driver has the wrong address and cannot come. Our calls to Triple A phone service confirm correct address on file and answering service keeps saying they don't understand why driver would have the wrong address. This has been a nightmare!

I went to purchase limited liability only insurance and I got four quotes from AAA and they were all different three locations overcharged me and gave me an insurance policy I didn't ask for. There was only one honest location. I requested limited liability only. They would not refund my money and then to retaliated and canceled my roadside service. And they did it in a dirty dirty way. They did it without even letting me know. I accidentally found out that they canceled my insurance on my roadside service and they overcharged me the year before I asked for a limited liability only and they gave me more coverage. It's a big scam with AAA. You could go to different locations and get different prices when you're asking for the same thing which is limited liability only. I called the corporate office and that was a nightmare. They refused to even return my phone call. I highly recommend you go to a different insurance company that's honest.

Just recently I signed back up for AAA Towing. I had canceled it during the Covid crisis and now that we are getting out more with our recreational vehicle on the road I signed back up. I had my coverage previously for years and never used it but little did I know two weeks later... There I was detailing my son's car as he has been extremely busy lately. I discovered a spare key under the floor Matt so I set it aside while cleaning and I had the other key in the ignition, as I switched sides cleaning I shut the door and went to the other side of the vehicle to discover I had locked myself out.

The tow truck arrived within 40 minutes and was greeted by a friendly and courteous driver that was neatly dressed and the tow truck was spotless. I have never had a better experience in a situation where I was involved in an accident. D&D Automotive and Towing in Lantana, FL is in a word incredible.

I have been a Automobile Club of Southern California member since 1987 (so 34 years). As a teenager and in my 20s in the late 1980s and 1990s, I was grateful for the quality customer service AAA roadside assistance provided. Back then, you would call, get someone on the phone right away, and the tow truck driver would be out within 45 minutes. Unfortunately as an adult, I have to travel a lot for businsess (with my own personal car) and often rent Rental cars in other states. I am a AAA PLUS member and unfortunately, I have to call AAA probably 1-3 times per year due to blown out tire, flat tire, dead car battery, or tow truck.

I called for assistance with a flat tire around 6:50pm on a Saturday evening. I was told someone would arrive by 8:09pm. That time came and I had not received ANY update so I called the customer service number back. I was on hold for 1 hour and 58 minutes before I hung up. Meanwhile I downloaded the app and had no pending request for my AAA number. I requested again. I refused to wait at a gas station for any longer so I had a friend come retrieve me. As a woman this was devastating and scary. I cannot believe AAA let me down. I could have called my car insurance had I been thinking as they offer that coverage to me also. I am TOTALLY DISSATISFIED!!!

I am trying to add a vehicle to my policy, on hold for hours. Put in for call back and when call back came it was the wrong dept. Put on hold and no one ever answered?? Rates have increased by 50% this year?

Tom ** and Osarma provided excellent service when I accidentally locked myself out yesterday afternoon. Within 15 minutes after the phone call to roadside assistance, Tom and Osarma showed up and unlocked my car. Very professional. Really appreciated. Thank you Tom and Osarma!

My family and I have been with AAA over 8 yrs now. On the occasion where we've needed to use their services we've had no issues until now, May 2021. My 80yr mother locked her keys in her car and called AAA for assistance. The guy they sent out was able to get into her car after he broke the driver's side handle completely off. He tried to say it was already broke but it WAS NOT. A month later she has been trying to get someone, anyone, to come out and repair the handle but SADLY all she's getting is the run around. I of course have attempted to call and speak with someone about her case, of which they closed without rectifying the issue, but they refuse to speak with me. She's requested to be called during specific hours because on top of everything my mother STILL works. Instead they call at anytime and of course when she cannot be reached.

So my car broke down Saturday at 2 am, called for service, on hold for 45 minutes and no answer, tried Sunday at 5pm, one hour on hold, no answer!!!! It's becoming a no show when you need them so why is it called AAA Emergency Roadside Assistance?!!!

Been a member since 2000. For 20 years I’ve questioned whether it was an expense I could do without. Then every three years or so I’d lock my keys in my truck or run out of gas and I’d just pay and renew my account. Tonight though my girlfriend locked her keys in the car while visiting a friend. No amount of wire coat hanger bending could get it to unlock. She called me pretty upset because her friend had to leave for work and she was blocking her in. I called AAA and after pressing a hundred buttons was connected to a service advisor.

When called for help - I explained, that my friend is driving my car, which just came to stop, and I am not present at my car. Angela and Maya whom I spoke to; both claimed that AAA is not able to help me, if I am not at my car. I checked the conditions of AAA, and I found out that I can add any friend, or person as a driver to my plan. The very first thing that your customer service should have done is to offer me that option. Perhaps they did not have a knowledge of that.

Takes always over an hour, June 2, 2021 I..broke down to Florida turnpike, South Miami FL..1115am...to make story short, called 3 times. Was promised 45-90 minutes tow service,....after hanging up on me 2 times..on 3 time ..I was told it was going to take until 4 pm... So I would have to wait 5 hours for service? I waited 2 hours..I had to pay $163.00 out of my pocket ...after paying $110 for a fee that always takes over 90 minutes.... No way! Terrible after 5 years canceled no renewals ... DO NOT BUY AAA TOWING INSURANCE.... Very disappointed. P.S....I told them I was going to submit bill for payment, operator said, "Ok, let me send you the forms." I'm still waiting....

AAA stands for Abusive Attitude Abandoned. Called them last year for a jump start on 4th of JULY weekend. Excuse was that they had no one in the area. We were 30 minutes south of Omaha off a major highway. Called them yesterday and they sent an abusive woman out to tow a truck, that was on the level from a soft spot in the yard. Left abandoned in a Dallas suburb. Waited 2 HOURS.

My mom who is 88 years old has AAA. I would never purchase it. Total junk. Called for dead battery. Tow company came. Suppose a way to change your battery. All they did was jump a dead battery which was 6 years old. She was told the battery was too old to replace???? Never heard of such a thing. Isn't that why you change a battery BECAUSE IT TOO OLD DUH!!!

Today I got my car stuck in a driveway ditch. My car back left tire was off the ground. Dale check out the situation and with minimal damage was able to slide my car sideways till the back tire was back on the ground and was able to get me out. Thank you.

I've been isolated, quarantined (3 times) hospitalized. On stay at home orders and told to avoid being around others until 10 days after my 2nd vaccine because of my immune system. I was diagnosed twice by phone because I had severe Covid like symptoms and it wasn't wanted for me to go to the ER nor my Drs office because if I had Covid I could spread it and if not could get it because my immune system was/is so bad. The infectious disease specialist couldn't figure out what kind of pneumonia I had. It wasn't the usual kinds and it took a month of switching antibiotics to find 1 that was helping. I left AMA. The last quarantine was because I had contact with a person who had Covid. I was sent a test but I was too sick to even open it up and I was home alone. My car registration was paid. It is paid now as well but with all of this and stay at home orders I was not able to get the required smog check.

A couple of weeks ago my wife and I were coming back from a trip to the lake. I was in my truck following her with a trailer and our kayak and she was driving her car. She ended up with a flat tire in a very bad part of town. Called AAA for assistance in changing the tire. They sent somebody pretty quick, but unfortunately her car needs special lug bolts when the spare tire is put on and we couldn't find them. The only option left was to have it towed.

I just had Hogan from Fayetteville. AAA come to tow my Jeep??? to my local “Greased Pig”. He was polite, on time and professional! I love the freedom a AAA Membership gives to me! I have used them now three times since joining a year and a half ago. I heartily recommend a AAA membership to everyone! Thank you Hogan & AAA!

We have been members for 8 years and in the past have had great service but the last year the service has been so bad that we are now canceling our membership. We have attempted to use AAA towing twice in the past year and both times have not been able to get a tow truck to come assist us. Both times AAA stated that a tow truck had been assigned and sent us a link to track when they would arrive. Both times we have tracked the driver and then when the time arrives for them to be there to help us, the tracking changes and then states a much longer time before the tow truck will arrive. Last time it went from 30 had expired. This is very poor customer service. There was no reason for such a huge delay. No poor weather conditions, busy traffic conditions, etc. So I would not recommend them to anyone needing the security of help with a vehicle that needs towing.

I am in the country. No public transport, no uber/lift, no taxi service. I was told they can not promise the tow guy will give me a ride. As a senior, disabled woman taking my only shelter (car) and abandoning me on the road is not ok. I'd rather contact covid than this option!! I have my vaccines and a mask so why will they not help!

We have been members for 25 years and in the past have had great service but the last year the service has been so bad that we are now canceling our membership. We have attempted to use AAA towing twice in the past year and both times have not been able to get a tow truck to come assist us. Both times AAA stated that a tow truck had been assigned and sent us a link to track when they would arrive. Both times we have tracked the driver and then when the time arrives for them to be there to help us, the tracking changes and then states a much longer time before the tow truck will arrive. Last night it went from 45 minutes then changed to 3.5 hours AFTER the 45 minutes had expired. This is very poor customer service. In both instances there was no reason for such a huge delay. No poor weather conditions, busy traffic conditions, etc. So I would not recommend them to anyone needing the security of help with a vehicle that needs towing.

Have been a member since 2001. Every time I have used them they have shown up on time and resolved my issue. Change of a battery to fixing a flat tire AAA has had my back. I wouldn't travel without them.

I have been a customer of AAA since 2010. I mailed my check to them for renewal April 2020. They cashed the check. I had a flat on June 6th around 6:15 in the evening. I called them and was told I no longer was a member and would I like to sign up. I ended up calling another company and paying to have the tire changed out. In January while doing taxes, I found where I had paid for coverage. I called the local office, gave them the info and was told they would forward the information. The local office did find my "active" account.

Called AAA after two flat tires and informed AAA of our situation. The operator informed us a driver was on the way and would text with updates. We told them we didn't have good cell coverage they said the card holder had to be with the vehicle. As I waited with the vehicle after some time friends hiked several miles to get ahold of them. 4 Hours later...they inform us they've cancelled the tow. For a variety of reasons by different operators apparently.

After my husband passed away, when renewing my AAA membership, his name was taken off the membership. After this happened, I was no longer able to log in to my account online. I discovered this while I was traveling. I reached out to AAA online member relations requesting assistance. After 4-5 follow up emails, they finally responded that they were unable to assist and directed me to my local AAA for help. I visited the local Denver AAA where I was currently staying. They tried to assist but they were unable to reach AAA member relations after numerous phone calls. I also reached out to AAA executive services but received no response. The word “support” does not fit with AAA. When I needed their assistance, they were not there.

Stranded in Nevada with a fuel pump problem. Called AAA. Had to talk to 5 reps who told us all different things. All reps gave us a different reason why they couldn’t help us. One said we needed the police first, one said we needed the fire department, one said they can’t help a sprinter van, one said they couldn’t help on a dirt road, all reps gave a different reason why they couldn’t help. NONE offered to help or even offer sympathy or apologies for their poor service. We spent hours stranded in the desert on the phone with them (lucky we had service).

I am writing this on hour FOUR of waiting for a tow truck. The crazy part is that I am located right downtown Columbus, Ohio. This is the first time I have ever used AAA as a member and will be the last.

I been a AAA plus member for 21 years and last I broke down and was on turnpike in Ohio. So make a long story short, had 1 cancelation, then second tow truck only took me of turnpike and stranded me at a gas station, now mind you 3 hours had gone by in freezing cold by the time I got stranded at gas station. Only to wait 2 more hours for them to cancel again! And tell me to get a Uber home! 5 hours in freezing cold with no heat cause car wouldn't start and I'm in another state and you tell me to call a uber, then are rude to me the whole time like it's my fault! Reason I got aaa is not to have to deal with any other services but you guys, if I wanted to deal with uber, why would I pay for aaa services.

This was the worst AAA service I’ve ever received. Called to have a simple battery jump due to the location of the car being in a tough spot for me to fit with ordinary jumper cables. Called 5 times over a 8 hour period and nothing. Initial call made at 6:45 PM and finally received a call at 4:30 in the morning due to a worker finally being available. Lazy team who really let me down in my time of need. Was given the go around and told how people were continuously working on my case. Nothing but a disappointed Dad trying to assist his kid. Great job AAA. TERRIBLE SERVICE. No excuse given this was a Monday in a major city on a ordinary day in Tampa FL. Complete letdown.

It felt like a taunting, bait and switch. Stuck in the mud with more rain forecast, AAA sent a tow, Benson Bros., and said my subscription covered 200' and 2 machines. Tow shows up, said nope, AAA won't cover me pulling you out... but, I'll have you out in 30 min for an extra $375.00. I said I'm not employed, couldn't pay that, he left me at dark, stranded 9 miles from the nearest town. AAA said they were sending another tow, but changed the 200' to 50', never did and never got back with me. It was scary, dangerous, and dark. Any alternatives to this roadside company?

This AAA company left us sit here for 7 hours in the cold. My wife has pneumonia and the guy there told us we could not leave the car. Come to find out he lied. Well on top of that 3 hours after we sat and sat they arrived with the wrong kind of tow truck. What kind of ** company is this. Seriously messed up. I’m so pissed. This company is a scam. They care about money. That’s it. Do not join aaa roadside service. You will die waiting. This is the worst customer service I’ve received in my 51 year life span. Aaa you guys suck. I are horrible and you just don’t care anymore. Whatever is cheaper for you that’s the route you take. Well you lost my business you pieces of ** and shame on that guy for lying and making my wife wait here sick. My name is Monte ** aaa and you're a bunch of thieves. I’m so discussed with your company. Never will I trust you to help anyone and all 13 of are demanding are money back and canceling service with your ** company.

I'm reaching out because one of your team members, Bobby deserves recognition for his fantastic service, attitude and genuine care for the customer and their vehicle. I had received battery service a few months prior and one of your drivers had falsely informed me my car would not start and needed an abundance of work done before it could start.

I live in Texas. We are under a disaster emergency order. My car broke down. I paid for AAA plus membership. I have been denied the benefits I already paid for. They took the funds instantly. They will only tow my car 7 miles. I paid for the membership that will tow 100 miles. I paid in full. So they are leaving me stranded. Since they denied the benefits I paid for. I asked to be refunded so I could get towed. They told me it would take an unknown amount of days to get the money back to me. So they have left me stranded and broke. I called and kept getting the run around. Finally I was talking to a supervisor Daryl. He was no help at all. I asked to speak with his supervisor. I was assured a return call from his boss by 5PM then Daryl hung up on me. I never received a call from anyone. So I was left stranded, broke, I was lied to and hung up on. Aaa does not answer emails. They do not care about their members.

I recently went to a AAA Auto Shop to have my headlights checked out because they both had gone out at the same time. I have never been to a AAA Auto Shop before, so, this was a first time visit. I went simply because I received a card in the mail showing it was close by and that they had a shuttle service if I needed to leave my car there for repair, both of which were great 'selling points'. I will make a long, detailed story short by overlooking the details. What it boiled down to is this: After making an appointment and arriving on that date, I waited for nearly 1 1/2 hours for them to find out what was wrong. I was told the 'multiple function switch' was not sending a message to the headlights to turn on, that it needed repair. I was informed it would cost nearly $500.00. Needless to say, I was not a happy camper. I was not about to pay that much to have my headlights fixed.

The Roadside service that I purchase for $80 yearly isn't worth it based on their horrible customer service. I attempted to use this road side service with needing a car tow. They told me to wait up to an hour next to my car on the side of the road. After 4 hours and nobody showed up to tow, I paid a company out of pocket. The customer service line had a 45 minute plus wait to even get a hold of anyone. They are unprofessional and unreliable!

AAA roadside side service is the worst I ever had--hit an icy patch went into ditch and blew a tire. Called for a tow truck. They said would be to me by 11am. This was 9:30am--11 came they never showed up--11:30 woman called from Johnny Automatic towing service. Said they couldnt come out till Thursday to help me. This is Tuesday morning.. They told me it would be best if I flagged down someone to help me--I pay 86.00 a year for this service and they have the gull to tell me this.. Cancelled service next day -- a kind gentleman did stop and help me.. Screw AAA.

Last night my wife call Triple A for assistance with a flat tire. She was directed by a computer response to go to the website and fill in all her information. This is very tedious on a phone, but she did it. She was then informed to wait with her car for Triple A to call back with details on a tow truck. A tow truck never showed and Triple A never called back. This is the second time this has happened. I will be dropping all AAA services and insurances. I would recommend that you stay away from this company. Their customer service is terrible.

Been a customer for well over 20+ years. As it stands one cannot ride in their car while in Tow and cannot ride in the cab so if you're 70 miles from anywhere and cannot get a taxi you're walking to your destination which would take about 10 hours on foot. Why? I'll allow you to figure that one out since heaven forbid anyone express an opinion contrary to the narrative of such things. Let us disregard my own 18+ years experience in the medical profession with the equivalent of a Doctorate level of education as well as it attributes to my own professional insights.

I have been a AAA member for over 20+ years and I have never felt more taken advantage of a company than I do today. I have had AAA roadside service to jump my car these past few weeks. My car battery seems to be dead after just a few short minutes running the radio. Two or three weeks ago I asked to have my battery replaced after the battery going out after just a few minutes. At that time, was told that the battery was good. This last weekend the battery stopped working again but with no notice from AAA, I am no longer able to have AAA come out to service my car. This and it was very hard getting my car to turn over and start. My car is good about letting me know of problems with it by way of the dashboard lights. No dashboard lights are on. Just spoke with a Supervisor/Manager of AAA Roadside Service and they are not going to help me out when my battery does fail me in the next few days.

We called AAA to replace the battery in our 2011 Pilot and within 30 minutes they were changing it. Jeff ** was very friendly at all times and professionally reviewed everything and confirmed what the dealer had told me in the morning at the pilot's service. The dealer wanted to charge me $ 190 for a new battery but I remembered that we had recently changed the one of our 2015 CRV for a better price and I was not wrong, I saved 40 dollars by calling AAA, and the best of all was the excellent service from Jeff **, I am convinced that we will always continue with this very good service that we have had for 8 years since we moved to the USA. Thank you AAA!

Bought a battery from AAA with a 3 year warranty. I've had the battery for less than a year and had to have it jump started 3 times. Had it in to get the oil changed and the battery needed to be jump started. The mechanic said the battery was faulty and by their standards need to be replaced (not enough voltage or cold cranking amps). Called AAA to have the battery replaced under warranty, but the service person comes out and runs the battery test with his equipment and says it is just fine, he can't replace it under the warranty. He also notes that, even though I drove the car over 30 miles yesterday, it is only 13% charged today. Clearly, this battery is a lemon, but they have rigged the testing so that they will never have to replace a battery under warranty. What a rip-off!!! Called AAA to log a complaint against their policies and got the run-around from the customer service person. I will be cancelling my AAA membership. What a terrible organization.

Only needed one time in 25 years...new battery. Installed at home and service was perfect...Same for my daughter at her home. Calls are usually prompt and always courteous; the same at the local offices.

I have been a member of AAA for many years. They are so reliable and are always accurate or earlier when responding. This is very in portent living in Orchard Park New York.(western New York near Buffalo). I worry about Debbie getting stuck or my daughters and grandchildren and pay for coverage for all of them. My daughters have had an incident that both had and we're so thankful to have AAA to rescue them. So worth it. I made myself the hero for something they had and took for granted.

I like having AAA as insurance that my wife and I will have towing or roadside assistance if we need it. There is nothing like breaking down to ruin your day anyway. Having AAA makes the inconvenience less of a cost and headache. Being able to have a tire changed on the road during inclement weather is good to have. Not worrying about an issue my wife might have when she is traveling is peace of mind for me.

Wouldn't drive in Florida without it. As a single woman, it has been a saving grace more times than I can count. However, I can only recommend the PLUS membership. The basic gets too few miles. It's a bit pricey but reliable.

So getting a live person took about 20 minutes. I was on a major highway in with a flat tire. They routed someone to change my tire. He was based 30 miles away (in Atlanta that is 80 minutes). He showed up 89 minutes later, had terrible BO, but got the tire changed. Yay.

These guys are flat out the best of the road services I have used. I have had all kinds of roadside emergencies from flat tires to lock outs and when I call them they are rapid, courteous and they keep you informed to the minute with texts. Every time I have used them, (which have been many and well worth the money I spend for AAA Plus), the dispatcher gives an estimate of the time involved and checks to make sure I am in a safe location, asking if I am safe where I am. Consistently the estimated time has been either met or the help arrives before the estimated time.

I have belonged to AAA for 31 years and have had to use them a few times and the service was outstanding. I live in Pennsylvania and one time broke down in Delaware and they towed my vehicle right to the service shop that I wanted it towed to. I have also used their service for flat tires and key lockout on my vehicle. I have the family plan and wouldn't switch to any other service.

I dislike the fact that you only receive four service calls a year. The basic membership only allows three free miles of towing. The other two are up to 100+ per tow. This seems unfair for the price we pay for thr services.

Have been a AAA member for more than 40 years and each time I have had to use road assistance, they have been great. The last time I needed assistance the temperature was over 100F. The driver arrived with cold water and made sure we were OK. That's what I call service!!

I have used AAA for many years on several different cars that I have owned and they are very good, and it's worth the membership of $59 a year. You get roadside assistance for flat tires, lock outs, out of gasoline, breakdowns, and auto accidents! And I have had to use them for all of the things above, so I know what I am talking about. I recommend AAA! Now the bigger the city, the longer the wait, I used to live in a smaller city and they would come in under 30 minutes, but in Atlanta it take up to an hour, but it's worth the wait, because they will come out.

Totally failed to provide service for a flat tire. I waited 3 hours with zero return calls after I initially was told service within 40 minutes. I pay for premier service. I was located in a major city area on an expressway so doing this myself was a dangerous event. The only call back was after a shift change and I was 30 minutes from home with my spare working fine.

I can't say enough good things about AAA. I have used them for years. I can remember having to drive home very late from work one night almost 2am when I had a tire problem. I parked at a small convenience store and realized that I was so tired I could not find my jack for my car. I called AAA and they came right out and took care of my problem tire quickly and efficiently. I have given AAA memberships as gifts to family because I believe in being as safe as possible especially like myself driving home tired or stranded somewhere when you really need help.

I have had AAA for many years. I have used them several times for my grandkids' vehicles as well as my own. It a good feeling to know that when you need this service it is available. The staff is always friendly and helpful.

The wait is long but they are okay when they arrive. We needed a battery recharged and then we went to the serviceman and told we needed a new battery. I think it was a Delco but they were no longer being made because of too many problems so we replaced with a new one.

Very reliable. Just make sure you clearly tell them your location and the problem. Clearly explain what kind of service you require and be sure to tell them your location in detail. That way they will be there within a reasonable time and be prepared to assist.

A must have. Especially for woman! This AAA makes me feel safe and they’ve rarely disappointed me. I had a tire issue and battery issue in past year or so and the quick help and nice people made this worth every cent!

Waited for almost 2 hours and the assistant arrived with a tow truck even though I had request a flatbed as it was a very low to the ground sports car... Was told it would be another two hours by the drive who never received the message. I had him drop me at home and I fixed the problem myself. I sent a message to AAA about the incident and heard nothing. I'm looking for a better service. One more issue... The driver said the fees paid had gotten so low he was looking to drop them as well. They used to be good... no more!!

They are prompt, reliable and honest. They go out of their way to help you in whatever situation that you are in, whether a flat tire, dead battery, or anything else. I have had a driver of the tow truck drive me to the service station & then drive me home because he was going that way. That was on Mother's day, when my battery decided to die in the cemetery.

Battery went dead & I was only one mile from AAA South Jersey and they responded with "It will take at least one hour before a service vehicle will be able to help you out". Me & AAA were literally on the same highway.

Came fast, was quick and did not damage vehicle. I don't use them much but knowing the professional service was is given has kept me as a member for car and when I owned one a motorcycle as well. I have been a member for over 10 years and now that I moved to Arizona to a rural area the need is more so that in California where I lived in the middle of everything.

Have had this service before, and it's great in the event when an emergency arise. Annual fees are reasonable, as well as roadside service. Great, Great, Great Service! Fast, and Prompt Service!!! Being stranded on the interstate service was fast and reliable.

Best ever for yourself and kids when something happens anything. You or kids don't always have money on you at the time. They're always there free to fix, change tire, out of gas, lock keys in the car jump start, tow. Even if your in someone else's car. Your kids are with friends something happens. Can't go wrong. Had mine for 46 years. My kids get one for Christmas every year peace of mind. We have the AAA Plus. Tow you 300 miles in any direction home. Don't like just anyone to work on our cars. Thank you AAA.

Have had other companies and they never seem to keep their word, late, wait time too long. I am 83 and we have used several of these co. The people are always fast, safety first and make sure you have a way home.

AAA is phenomenal, I’ve been a member for over 10 years and have no complaints. Every time I call, they make sure I am safe, keep me updated on the arrival time of the tow truck, tire changer, or battery jumper. I have the gold plan which allows for more calls, farther tows, and I have been able to add my Mother in Law, Partner, to my plan for just a few additional dollars. Great yearly gift for Birthday or Christmas especially for the elderly. It’s something people don’t think about until needed.

Last year, our son's car battery was dead. Literally. In less than two hours AAA replaced the battery at a reasonable price. To know we can get a tow or a car unlocked means peace of mind. It's insurance, and when needed, invaluable. AAA offers discounts on some services and goods. They partner with Sprint and more than half of our annual fee is paid.

They have excellent customer service, very helpful, we just moved to new city and state. Husband got lost and didn't remember how to get back home, they gave turn by turn on how to get back. I was so surprised that they would go to such lengths to be helpful.

I've been with AAA for over 20 years and have been very satisfied with them. I consider it a kind of insurance for breaking down on the road, although fortunately that's never happened to me. The assistance has come in handy for things such as a dead battery, changing a tire (when the piddly little jack in the car wasn't adequate), and once when there was a glitch in electronics and the car wouldn't start while sounding the alarm--the guy showed me how to disable that and get it started.

Triple A is one of the best road assistance services. I was stuck in a ditch in rural Virginia and called them. They were on the spot in 20 minutes and got me out so I recommended them to my parents and they still have them as a roadside assistance service.

Our family has used AAA for years and have been very pleased with them. A couple of factors to consider in choosing a provider is the size of their emergency service providers network in your area, the potential needs of your drivers in an emergency, cost, reputation as seen by both consumers and emergency service provider.

Drivers they send out are not knowledgeable of system. (Argumentative) I drive a pickup truck and several times they have threatened to leave because they say my truck is a commercial use and it's not. I am retired.

Texas AAA is terrible. We lived in California and we were members for over twenty five years. Thought they were great. Got stuck at a lake and had to call them. It was a hundred degrees outside and we had two little ones with us. Called AAA and we were told about 30 minutes, after an hour and no show, called again, we were told thirty minutes. Waited again no show. Called a different tow service. They were there in 20 minutes. I have to say AAA did reimbursed us for the tow charge.

I've had AAA Roadside assistance for many years. Overall I think they are great, sometimes the wait times for a technician can be long, but overall I have no complaint. I've used the battery service and purchased a battery from them, then that battery stopped charging and they came out and replaced it free of charge.

AAA is timely and efficient and professional - been a member for over thirty years and have no desire to change and their outsourcing or franchising has maintained the quality and professionalism of the AAA brand.

I believe in them. Have been a member since 1982. I have other friends & grandson that had to use them. It was a very good experience. Arrived in a timely matter. I myself have been very lucky in all the years I have been a member. I have not had to use them.

I love AAA. I have no one that can come help me when I have car problems. My daughter lives in another city. I had an older Ford Taurus that started having a lot of battery problems. I would get stranded at really bad times, not that there's ever a good time to have car trouble. It was always good to know someone was on the way to help me. The reason I only gave 4 stars is because one time when my car had to be towed to a shop I asked the driver where a good shop was. They do have shops that work with them. He told me the name of the shop and he dropped me off at my home on the way to take the car to the shop to be repaired. When I got home is the first chance I had to look up ratings for this particular shop and they had terrible ratings by customers. So I called AAA back and explained what had happened and told them I wanted my car taken someplace else.

I might only use the service once a year, but it pays for itself. They are quick to respond and makes me feels safer when traveling by car. I have used it for towing and also for flat tire and dead battery. The membership also offers discounts that I have used for restaurants and attractions while traveling.

Had dead battery. AAA came out with new battery, installed and provided a longer and better coverage than any store bought battery at comparable cost. The response time was fast, the service technician friendly and worked quickly. Excellent service.

The technicians are prompt, even during storms, and efficient as well as kind.. Will even move car for you. Some will go as far as performing other tasks in order to get you going fast to destination-like gas..

AAA does help you out when you're in need of assistance for batteries that need to be changed out or if your car vehicle needs to have a jump start and they can come to your assistance if you need your vehicle to start. They have been around a long time and they have help many people to help with their needs.

AAA Reps seem to always been timely with responding and getting the details they need to get me/us assistance in as quick of timeframe as possible. Great attitude for helping others to ensure they're not left for too long; safety and/or work.

I have been a Plus member for decades as I was told the towing would include my trailer if needed. This is a LIE. When I broke down towing my camp trailer the driver told me I needed Premiere coverage plus he did not even have a tow ball to use to get my trailer to a safer place off the freeway. So I sat at a local Denny's waiting for my brother to come with his truck and tow my trailer home. Their coverage for towing changed with no warning to me of the loss usefulness.

AAA is usually very good and usually prompt, as long as you tell them you are not safe. Otherwise, your call will be bumped to the bottom every time there's a new caller. I discovered that one of my tire was flat (light came on) but because I was disabled couldn't check myself. Technician, who was surly finally came at 11:30 p.m.

I have been a AAA member for over 50 years and have had excellent service from them. I’ve had them come out when I have had a dead battery or they even have a truck that comes out if you need a new battery you can get it from them they will install it at a fair price. The AAA offices are run very efficiently. You can get up-to-date travel information, tour guides, travel agency assistance, DMV assistance. They are wonderful.

The American Automobile Association has been there every time I needed them. From California to Nebraska to Georgia. They have shown that they are well worth the money, even though it is not terribly expensive.

Always there, inexpensive, great customer service. Rapid response time. Great vacation planning. You can buy your airline, cruise, or rail tickets from them. They also offer new car discounts, discounts at hotels, motels, travel, restaurants.

My car wouldn't start when I was parked downtown on a Saturday evening. My car dealership was closed, so I called AAA. They said that I needed a new battery, charged my car and had me drive over to the towing company to buy and install the battery. First of all, they should have brought the battery to me. Also, when I went to Toyota service on Monday, they retrieved the battery from the towing company--it tested good. Toyota gave me a $28 credit on future service.

I love being able to go places in my car with peace of mind. If I need a tow or run out of gas or I have a flat tire AAA is there. It is a great feeling to know there is help if I need it. Breaking down is stressful enough with having to worry about how am I going to get help. AAA is just a phone call away.

I have used the service often. Each time, the contracting tow truck was timely in response. The technician was knowledgeable, respectful of my property, kind, friendly, and most helpful for my safety and convenience. The dispatch service was quick to respond and informed me completely of the process, when to expect the tow truck, and concern for my safety. I have 4 cards, for the members in my family, and all have experienced the same quality of service.

Member since 1971. Consistently excellent service: prompt response via phone or email, providers are polite and helpful from the moment they exit their vehicle as are the phone/other staff. I feel comfortable w/ them. Highly recommend.

I have been an AAA member a very long time, and have found thru the years and how little I've had to call that the service has been good if not always timely, but I appreciate the peace of mind knowing that they are there just in case and the discounts on my Insurance I receive for being a member.

Excellent service - no questions asked and fast. Assistance person was responsible, friendly and quick. I had keys remade same day, no issues at all. Towing is quick, battery replacement inexpensive and on time.

The process for requesting road service is lengthy and frustrating. All calls for road service in Northern California (and perhaps everywhere) go to a central call station in Utah. There are multiple steps to go through to actually speak to someone. There is an app for mobile phone that provides a faster approach, but the choices are limited so if one has something that does not fall into a category, one must call and go through the lengthy process before speaking to an agent. Wait time for service is lengthy.

My wife and I absolutely love our AAA membership. The annual membership is extremely affordable, and you can choose the level of service you desire. We travel a lot so it’s a comfort that we have when we are on the road. They have always been readily available to help if the need arose. We also enjoy the numerous savings from hotels and restaurants. As I said, we love our membership and have every intention to continue it for the foreseeable future.

I am pleased with my service but sometimes the customer service reps can be something to deal with. My son was stranded and called AAA. Somehow someone that was either riding with him or standing nearby started yelling that no one was going to move their car. The CSR overheard the conversation and refused to send help. When I called, the CSR told me what she had heard and had spoken with a supervisor who advised her not to send a tow truck. I connected my son 3 way and was asking what was wrong and to explain what car he was in. To no avail did the CSR budge. I live approximately 2 hours from my son, and had to travel to get to him and move the car. She said I had to bring proof that the car belonged to me and not the person that was yelling. I can understand her hesitation at first, but after speaking with me she should have believed me instead of the other person. Very disappointed after that.

Great service, dependable and reliable service can take time. It depends on what the problem is and how busy they are. Snowstorms mean it will take longer to get to you, but that's how all tow companies work.

AAA is convenient and responsive when compared to others. I have used their services a few times and found them to be on-time and helpful every time. Few years ago I used the service provided by my car insurance, they were late and I did not like to pay for service and collect my refund later.

I feel safe knowing that my AAA Roadside assistance will change my tire, unlock my car when I lock the keys inside and replace my battery if the car won't start. The reps come quickly and are very courteous. Totally worth every penny!!

Well, I like AAA, but I am giving 2 stars because AAA car battery warranty is good for nothing, you might as well throw it away, because they won't do good to honor it. My car battery was dead, AAA refused to get me new battery, so I had to get new battery from 3rd party. When I asked AAA for check, they respond that 3rd party was not supposed to change my car battery, even if aaa would change my battery I would be out of luck as well, because they ask for PRINTED battery report, I change at least 2 batteries with AAA already and never received. Unless you ask for it, you would not get it. Bottom line they set you up for failure.

Other than a brief time with another company, I have had AAA roadside assistance along with their insurance since I was 16, thirty years. Let me tell you, in college, I pretty much knew all the techs. I don’t need to use them very often these days, but when I do, they are super helpful, they show up pretty quick, and many of them go above and beyond. For example, when they were shutting off power to cities last year due to fire, I stopped at my usual spot to get fuel, only to find it closed. The tech showed up quick, and made sure I knew how to get to an open fuel station, and even offered to follow me there to make sure I got fuel to get home. These days, I’ve had to call them to put new batteries in because our cars are sitting. Quick, professional, courteous.

Love triple A, all the benefits you received is the worth price for the year, discounts to many restaurants as well as movie tickets, and travel guides or vacations, offers so much for the price you pay.

We love AAA. They are there when you need them and they make sure you are in a safe place. From bring you gas to getting in your vehicle after a lock out to sending you the assistance you need. You cannot go wrong having this service.

Stranded miles from "nowhere" in the panhandle of Texas and run out of gas. AAA service was able to locate my position even after I gave the wrong directions and deliver fuel on a hot summer day. The driver was patient and professional offered to follow me to the next gas station.

AAA is great. I started using them two years ago and I'm a faithful customer now. They offer a multitude of discounts. From restaurants to theme parks. They also provide ins for homes & autos, license renewal, you can purchase foreign currency, and set up travel for vacations. And when you run out of gas or need a battery they are just a phone call away! AAA is an amazing company that I will continue to keep using.

I have received 37 years of service from AAA while traveling over 10 states. Travel assistance to include car, air, and cruise and car repair has been exceptional. The annual costs for individual and family are reasonable. This company is the best for long term assistance that accepts the challenges of generational drivers, increases in car technology, competitive alternative companies, professional and caring personnel.

I have been a member of AAA for over 20 years. I like all the services they provide. They provide so many different services, also discounts on many places as well. From restaurants to hotels. I also enjoy getting their free magazine with discounts on trips as well as cruises.

They always answer promptly and understand your situation. The road service has worked very well for me and my family. The travel help is also very helpful to us and with girls away at college it's good to know that they can get help.

I would consider myself a frequent flyer when it comes to calling for roadside assistance. At least 3 times per year I get help with my vehicle, granted it’s older. But, when I call AAA they are always there in the promised time. They are easy to contact, they know my location, they keep me informed. AAA offers texts on my phone to update me in the location and status on my driver’s location in proximity to my location. This texting tool is superb, because it saves me the aggravation of waiting in vain. They always offer a battery to purchase on the spot, or some gas to get me to the gas station or a quick efficient tire change. The advice and customer excellence from the employees are fantastic. AAA is an essential service for every driver to have.

Left my wife on interstate for 5 hours before telling her to leave the vehicle and take an Uber home. Police office even told them she was in an unsafe location. They will not even respond to questions.

AAA is amazing. We have been covered by them for decades and have been 100% satisfied. Their service is prompt and reassuring, even if you are in someone else's car and out of state. We would never want to be without their coverage.

We were in a remote area of Nevada with a shredded tire & no cell service. A highway petrol officer stopped to help. He had his office call AAA for us and AAA hung up on them twice. Not a good picture. We have also had long wait times for assistance once AAA was reached.

The person on the phone was always very polite and concerned about my safety. The drivers of the Service Truck have always arrived in a timely manner and was careful with my car. Nice to have when needed.

AAA has helped our family with roadside assistance several times. I recently used them on my truck. I was going to the store, and as I was backing out of my driveway. I was halfway in the road, and halfway in my driveway, when my battery died. What a shocker, I did not know at first what was wrong. But being on a road that has frequent and sometimes drivers going way too fast. I had my AAA card in my wallet, and called them. They were at my house quickly. (Approximately 15 min.) Got my truck and moved to the company we have used for repairs. I was not charged for this service.

Totally worthless. Paid for an extra service policy for decades and the one time I needed a 5 mile tow they paid for nothing. They claimed what they covered was to "get the tow truck out to my location". There is no charge from a towing company for this. AAA is nothing but a scam ripoff. Your own car insurance will give you better coverage. AAA gives absolutely nothing for the money and ought to be shut down for fraud.

Our battery died when we tried to leave the school parking lot. We called AAA who showed up within 30 minutes. After checking the battery and a few other things, he said the battery needed to be replaced. He checked our account and saw that we were entitled to a free replacement battery which he had in his truck. He quickly changed the battery, got my signature and sent us on our way. The whole process took less than an hour. The gentleman was polite, efficient and capable.

Saving money is not always an advantage. How much do you lose in the long run? Is wasting your valuable time trying to resolve problems with unprofessional and poorly trained operators/customer service representatives that play hot potato with you on their automated phone system rabbit holes for hours on end worth it? When you finally get through to managers they play the same game. Additionally, no one you are sent to is ever aware of the details of your problem, so be prepared to tell your tale over and over.

I am NOT renewing my membership with AAA. I pay for my son also and I got one of my daughters to join. This last year has been a total let down with AAA. From calling for hours with no answer to the app failing over and over, then not giving rides when you're stranded. I am putting my money somewhere else. I tell every one to go with their insurance company for roadside assistance. UNLESS you have AAA for insurance. Then you should change your insurance also. My family and I know now we are NOT safe with AAA.

They are not the Company they used to be. The delay, make excuses and refuse you when you need them. There are GOOD COMPANIES. GIVE YOUR MONEY TO THE GOOD COMPANIES. THEY WILL BE THERE FOR YOU WHEN YOU NEED THEM.

Was on my way to New Mexico on Nov 11, 2020 when my truck with a slide in camper broke down on the 10 freeway in Palm Desert, CA. Called AAA for a tow and was told that AAA now only covers up to $500 towards an RV tow (customer service said this change went into effect earlier this year). I've been a AAA member for 25 years and this happened to me one time where my truck broke down coming back from Utah. At that time I had to pay $1,140.00 for a tow and because of that experience I purchased the RV plus coverage in case I broke down again while hauling my truck camper.

Needed a tow for a car that was blocking my driveway leaving no access to the garage. Called AAA and got put on hold for 20 minutes and then got a robot telling me to press a bunch of numbers. I do not have a smart phone. Pressed numbers and got disconnected. Got a ride to the local AAA office where an associate called for service, no one was available so the associate called an independent service to tow the car to a repair shop. $80. for the flatbed move, paid with a credit card. AAA office provided me with a reimbursement form to fill out and mail. Did that. Almost 8 weeks later a check for $35.!

AAA can make millions off their customers, but not give any kind of satisfactory service!! When you people are in need, they need your help. AAA is quick to take money but anything but quick when it comes to getting to their customers at a decent time, they fail. You have absolute idiots working for you, sorry you can’t find anyone else to work for your company, but that’s not our problem. Get your company together AAA. Sickening.

Called AAA because my granddaughter had accidentally locked the keys to my car inside (she had borrowed my car). Because I couldn't be with the car they refused to assist, stating membership was for the member, not the car. She asked me which member would be there? I let her know that if I could be there, there would be no need for AAA's service since I have a spare key! She said "Okay, have a nice day" and hung up. I was totally dumbfounded to say the least. This representative could have cared less that a young girl was locked out of a car and no one to help. We've been AAA members for many years and this is the first time something like this has ever happened. Not acceptable at all!

My tire blew out and I have a lock for my spare which I need bolt cutters for. I don't have a jack ether. It is 10am when I call and they tell me there will be someone out at 11am. I get a call at 11am saying they have not been able to get ahold of anyone then proceed to tell me someone will be there at 12 40pm. If I contract a company and they can't even pick up their phone for me to do a job I am paying for then they will be fired. This seems to be common practice after talking to AAA. It is 85 degrees and I have no water. I told them they would have had a liability issue if I didn't get my AC fixed a couple weeks ago. I was then told they would call the cops if that was the case, they probably would have not been able to get ahold of an officer much like their CONTRACTED companies. I trust McDonald's not screwing up my order a 1000x more than I can ever trust AAA again.

Yesterday I called AAA to come to my house to tow my car which was inoperable. I won't go into specifics, but the driver arrived angry and stayed that way throughout the operation. He had a very obvious chip on his shoulder about something - his tone of voice and body language said it all. I kind of felt like I was at his mercy and had to put up with his problems, as he dramatized about Pep Boys - I have no idea what that had to do with me. I followed in my other car to the mechanic's location... It gets better... The tow person even stated to us that he wished I had the car moved on Monday because that is his day off! No kidding. This is the 3rd time I have used AAA service in 33 years. I won't renew this time. I will find another club. If Consumer Affairs wants more information please contact me.

AAA has really gone down in service and value in the past year. A few months back I waited on the side of the road for 3 hours waiting on a tow just to have the customer service rep say, "Sorry we can't find anyone." It took me less than 5 minutes to call a local tow company and arrange a tow. Today I just had another terrible experience with them. It's not even worth going into details but I will say the only thing I'm happy about is getting refunded my membership fee so I will never have to deal with them again. Nothing but headaches, non-sense and trouble. Save yourself the aggravation and just hire a local tow truck.

I called for AAA. I am a gold member for a year. I have a flat tire and no spare and they cannot do nothing for me.. I understand they can give us tows and everything else but this company cannot simply fix your tire LOL! What a crappy company you are. They can’t fix a simple flat tire. I will never use you again.

Let me say I had been a long time member of AAA but will never be again and would advise anyone choose someone else. We needed a jump on our car so AAA sent someone to our home. Although very nice, the gentleman was around 350 lbs. and got into our vehicle and because of his size broke our driver's seat completely and damaged the driver's side door.

My daughter was driving one of my vehicles and the car broke down in a not so good part of town. The customer service person told me I had to be there in person in order to get help. I told her I was 500 miles away and it would be impossible. I explained my daughter was broken down in a bad part of town with her two young daughters and needed help. I was told that this was now company policy and nothing could be done. I have probably used their services no more than 2 times over the past 16 years. We actually paid a higher fee to get their "Premier" membership. I have lost total confidence and respect for this company.

I called AAA after waking up to my van being dead. They sent a local tow company to my house. While leveling out the trailer my van rolled back and slammed into their truck. This caused my back window to shatter, dented my back hatch and scratches on my bumper. The local tow company is covering the costs of the damage. However I reported it to AAA and they said I'd hear back the next day from someone. Well it's going on 4 days and I'm getting nowhere with them. The original issue with my van was something simple and I'd already have my van back if it wasn't for the damage. I need a rental and I shouldn't have to be responsible for the costs of one.

My car was partially disabled. Called these non intelligent ostriches about 20 times. Every time a new obstacle. At the end I took the road risking impact with other vehicles. AAA is going down. The only up is the price. I am considering alternate ways after 20 years of membership. I repeat all are morons from head to toe.

Problem with getting the car started. Engine tried to start but began to "click" which was an indication to me that there was a problem with the battery. Called AAA and explained the problem and asked them for some assistance. They advised that it would take approximately 45 minutes for the technician to arrive at our location. After about an hour, I was called by by someone who advised that they had received the service ticket from AAA because AAA had no one in the area who could respond to the call. He estimated that it would take approximately 45 minutes from him to get to our location. While I was waiting for the second technician to arrive my wife walked to a nearby hardware store and purchased a set of jumper cables. We were able to get a kind Samaritan to give a battery jump and we were on our way home. Terrible service from AAA. I've been a member for over 10 years but will not be renewing my subscription to their service.

The last 3 times I used for play the service has been absolutely horrible. One time it took 24 hours I sat on the side of the road for them to bring me a tow truck. I don't know what's happened to this company but it's gone straight downhill and I'll never use them again.

Broke down 350 miles away from home, called AAA because I've been a long time member and have been overall happy up to this point... I was informed I cannot ride in the tow truck with my car because Covid. I have a mask, and shield so I'm in a one light hick town, can't get a taxi or Uber... No car rental places for 35 miles, STRANDED. Thanks for NOTHING AAA, you suck and I'm definitely NOT renewing my membership. I had to rent a U-Haul moving truck and car carrier to get home, cost me over $500. Taxi's and Uber, Lyft are all carrying passengers, WTF?

I was waiting on the side of the road for over 4 hours. I called around 830. Text message update said they would arrive at 933am then 1022 then 1118 then 1148... All the way till 1242 then that came and passed and after a few calls asking where they were I think I finally got a tow around 130 in the afternoon. Wasted my whole day, couldn't leave my car because the text kept saying they were coming every half hour.