AAA Reviews

They have excellent customer service, very helpful, we just moved to new city and state. Husband got lost and didn't remember how to get back home, they gave turn by turn on how to get back. I was so surprised that they would go to such lengths to be helpful.

Have had other companies and they never seem to keep their word, late, wait time too long. I am 83 and we have used several of these co. The people are always fast, safety first and make sure you have a way home.

AAA is phenomenal, I’ve been a member for over 10 years and have no complaints. Every time I call, they make sure I am safe, keep me updated on the arrival time of the tow truck, tire changer, or battery jumper. I have the gold plan which allows for more calls, farther tows, and I have been able to add my Mother in Law, Partner, to my plan for just a few additional dollars. Great yearly gift for Birthday or Christmas especially for the elderly. It’s something people don’t think about until needed.

Last year, our son's car battery was dead. Literally. In less than two hours AAA replaced the battery at a reasonable price. To know we can get a tow or a car unlocked means peace of mind. It's insurance, and when needed, invaluable. AAA offers discounts on some services and goods. They partner with Sprint and more than half of our annual fee is paid.

Drivers they send out are not knowledgeable of system. (Argumentative) I drive a pickup truck and several times they have threatened to leave because they say my truck is a commercial use and it's not. I am retired.

I've been with AAA for over 20 years and have been very satisfied with them. I consider it a kind of insurance for breaking down on the road, although fortunately that's never happened to me. The assistance has come in handy for things such as a dead battery, changing a tire (when the piddly little jack in the car wasn't adequate), and once when there was a glitch in electronics and the car wouldn't start while sounding the alarm--the guy showed me how to disable that and get it started.

Our family has used AAA for years and have been very pleased with them. A couple of factors to consider in choosing a provider is the size of their emergency service providers network in your area, the potential needs of your drivers in an emergency, cost, reputation as seen by both consumers and emergency service provider.

Triple A is one of the best road assistance services. I was stuck in a ditch in rural Virginia and called them. They were on the spot in 20 minutes and got me out so I recommended them to my parents and they still have them as a roadside assistance service.

Texas AAA is terrible. We lived in California and we were members for over twenty five years. Thought they were great. Got stuck at a lake and had to call them. It was a hundred degrees outside and we had two little ones with us. Called AAA and we were told about 30 minutes, after an hour and no show, called again, we were told thirty minutes. Waited again no show. Called a different tow service. They were there in 20 minutes. I have to say AAA did reimbursed us for the tow charge.

I've had AAA Roadside assistance for many years. Overall I think they are great, sometimes the wait times for a technician can be long, but overall I have no complaint. I've used the battery service and purchased a battery from them, then that battery stopped charging and they came out and replaced it free of charge.

I believe in them. Have been a member since 1982. I have other friends & grandson that had to use them. It was a very good experience. Arrived in a timely matter. I myself have been very lucky in all the years I have been a member. I have not had to use them.

AAA is timely and efficient and professional - been a member for over thirty years and have no desire to change and their outsourcing or franchising has maintained the quality and professionalism of the AAA brand.

I might only use the service once a year, but it pays for itself. They are quick to respond and makes me feels safer when traveling by car. I have used it for towing and also for flat tire and dead battery. The membership also offers discounts that I have used for restaurants and attractions while traveling.

Had dead battery. AAA came out with new battery, installed and provided a longer and better coverage than any store bought battery at comparable cost. The response time was fast, the service technician friendly and worked quickly. Excellent service.

I love AAA. I have no one that can come help me when I have car problems. My daughter lives in another city. I had an older Ford Taurus that started having a lot of battery problems. I would get stranded at really bad times, not that there's ever a good time to have car trouble. It was always good to know someone was on the way to help me. The reason I only gave 4 stars is because one time when my car had to be towed to a shop I asked the driver where a good shop was. They do have shops that work with them. He told me the name of the shop and he dropped me off at my home on the way to take the car to the shop to be repaired. When I got home is the first chance I had to look up ratings for this particular shop and they had terrible ratings by customers. So I called AAA back and explained what had happened and told them I wanted my car taken someplace else.

The technicians are prompt, even during storms, and efficient as well as kind.. Will even move car for you. Some will go as far as performing other tasks in order to get you going fast to destination-like gas..

AAA does help you out when you're in need of assistance for batteries that need to be changed out or if your car vehicle needs to have a jump start and they can come to your assistance if you need your vehicle to start. They have been around a long time and they have help many people to help with their needs.

AAA Reps seem to always been timely with responding and getting the details they need to get me/us assistance in as quick of timeframe as possible. Great attitude for helping others to ensure they're not left for too long; safety and/or work.

I have been a Plus member for decades as I was told the towing would include my trailer if needed. This is a LIE. When I broke down towing my camp trailer the driver told me I needed Premiere coverage plus he did not even have a tow ball to use to get my trailer to a safer place off the freeway. So I sat at a local Denny's waiting for my brother to come with his truck and tow my trailer home. Their coverage for towing changed with no warning to me of the loss usefulness.

AAA is usually very good and usually prompt, as long as you tell them you are not safe. Otherwise, your call will be bumped to the bottom every time there's a new caller. I discovered that one of my tire was flat (light came on) but because I was disabled couldn't check myself. Technician, who was surly finally came at 11:30 p.m.

Always there, inexpensive, great customer service. Rapid response time. Great vacation planning. You can buy your airline, cruise, or rail tickets from them. They also offer new car discounts, discounts at hotels, motels, travel, restaurants.

I love being able to go places in my car with peace of mind. If I need a tow or run out of gas or I have a flat tire AAA is there. It is a great feeling to know there is help if I need it. Breaking down is stressful enough with having to worry about how am I going to get help. AAA is just a phone call away.

The American Automobile Association has been there every time I needed them. From California to Nebraska to Georgia. They have shown that they are well worth the money, even though it is not terribly expensive.

My car wouldn't start when I was parked downtown on a Saturday evening. My car dealership was closed, so I called AAA. They said that I needed a new battery, charged my car and had me drive over to the towing company to buy and install the battery. First of all, they should have brought the battery to me. Also, when I went to Toyota service on Monday, they retrieved the battery from the towing company--it tested good. Toyota gave me a $28 credit on future service.

I have been a AAA member for over 50 years and have had excellent service from them. I’ve had them come out when I have had a dead battery or they even have a truck that comes out if you need a new battery you can get it from them they will install it at a fair price. The AAA offices are run very efficiently. You can get up-to-date travel information, tour guides, travel agency assistance, DMV assistance. They are wonderful.

I have used the service often. Each time, the contracting tow truck was timely in response. The technician was knowledgeable, respectful of my property, kind, friendly, and most helpful for my safety and convenience. The dispatch service was quick to respond and informed me completely of the process, when to expect the tow truck, and concern for my safety. I have 4 cards, for the members in my family, and all have experienced the same quality of service.

Member since 1971. Consistently excellent service: prompt response via phone or email, providers are polite and helpful from the moment they exit their vehicle as are the phone/other staff. I feel comfortable w/ them. Highly recommend.

The process for requesting road service is lengthy and frustrating. All calls for road service in Northern California (and perhaps everywhere) go to a central call station in Utah. There are multiple steps to go through to actually speak to someone. There is an app for mobile phone that provides a faster approach, but the choices are limited so if one has something that does not fall into a category, one must call and go through the lengthy process before speaking to an agent. Wait time for service is lengthy.

Excellent service - no questions asked and fast. Assistance person was responsible, friendly and quick. I had keys remade same day, no issues at all. Towing is quick, battery replacement inexpensive and on time.

I have been an AAA member a very long time, and have found thru the years and how little I've had to call that the service has been good if not always timely, but I appreciate the peace of mind knowing that they are there just in case and the discounts on my Insurance I receive for being a member.

I feel safe knowing that my AAA Roadside assistance will change my tire, unlock my car when I lock the keys inside and replace my battery if the car won't start. The reps come quickly and are very courteous. Totally worth every penny!!

Great service, dependable and reliable service can take time. It depends on what the problem is and how busy they are. Snowstorms mean it will take longer to get to you, but that's how all tow companies work.

AAA is convenient and responsive when compared to others. I have used their services a few times and found them to be on-time and helpful every time. Few years ago I used the service provided by my car insurance, they were late and I did not like to pay for service and collect my refund later.

My wife and I absolutely love our AAA membership. The annual membership is extremely affordable, and you can choose the level of service you desire. We travel a lot so it’s a comfort that we have when we are on the road. They have always been readily available to help if the need arose. We also enjoy the numerous savings from hotels and restaurants. As I said, we love our membership and have every intention to continue it for the foreseeable future.

I am pleased with my service but sometimes the customer service reps can be something to deal with. My son was stranded and called AAA. Somehow someone that was either riding with him or standing nearby started yelling that no one was going to move their car. The CSR overheard the conversation and refused to send help. When I called, the CSR told me what she had heard and had spoken with a supervisor who advised her not to send a tow truck. I connected my son 3 way and was asking what was wrong and to explain what car he was in. To no avail did the CSR budge. I live approximately 2 hours from my son, and had to travel to get to him and move the car. She said I had to bring proof that the car belonged to me and not the person that was yelling. I can understand her hesitation at first, but after speaking with me she should have believed me instead of the other person. Very disappointed after that.

Well, I like AAA, but I am giving 2 stars because AAA car battery warranty is good for nothing, you might as well throw it away, because they won't do good to honor it. My car battery was dead, AAA refused to get me new battery, so I had to get new battery from 3rd party. When I asked AAA for check, they respond that 3rd party was not supposed to change my car battery, even if aaa would change my battery I would be out of luck as well, because they ask for PRINTED battery report, I change at least 2 batteries with AAA already and never received. Unless you ask for it, you would not get it. Bottom line they set you up for failure.

Love triple A, all the benefits you received is the worth price for the year, discounts to many restaurants as well as movie tickets, and travel guides or vacations, offers so much for the price you pay.

Other than a brief time with another company, I have had AAA roadside assistance along with their insurance since I was 16, thirty years. Let me tell you, in college, I pretty much knew all the techs. I don’t need to use them very often these days, but when I do, they are super helpful, they show up pretty quick, and many of them go above and beyond. For example, when they were shutting off power to cities last year due to fire, I stopped at my usual spot to get fuel, only to find it closed. The tech showed up quick, and made sure I knew how to get to an open fuel station, and even offered to follow me there to make sure I got fuel to get home. These days, I’ve had to call them to put new batteries in because our cars are sitting. Quick, professional, courteous.

We love AAA. They are there when you need them and they make sure you are in a safe place. From bring you gas to getting in your vehicle after a lock out to sending you the assistance you need. You cannot go wrong having this service.

AAA is great. I started using them two years ago and I'm a faithful customer now. They offer a multitude of discounts. From restaurants to theme parks. They also provide ins for homes & autos, license renewal, you can purchase foreign currency, and set up travel for vacations. And when you run out of gas or need a battery they are just a phone call away! AAA is an amazing company that I will continue to keep using.

Stranded miles from "nowhere" in the panhandle of Texas and run out of gas. AAA service was able to locate my position even after I gave the wrong directions and deliver fuel on a hot summer day. The driver was patient and professional offered to follow me to the next gas station.

I have received 37 years of service from AAA while traveling over 10 states. Travel assistance to include car, air, and cruise and car repair has been exceptional. The annual costs for individual and family are reasonable. This company is the best for long term assistance that accepts the challenges of generational drivers, increases in car technology, competitive alternative companies, professional and caring personnel.

I have been a member of AAA for over 20 years. I like all the services they provide. They provide so many different services, also discounts on many places as well. From restaurants to hotels. I also enjoy getting their free magazine with discounts on trips as well as cruises.

I would consider myself a frequent flyer when it comes to calling for roadside assistance. At least 3 times per year I get help with my vehicle, granted it’s older. But, when I call AAA they are always there in the promised time. They are easy to contact, they know my location, they keep me informed. AAA offers texts on my phone to update me in the location and status on my driver’s location in proximity to my location. This texting tool is superb, because it saves me the aggravation of waiting in vain. They always offer a battery to purchase on the spot, or some gas to get me to the gas station or a quick efficient tire change. The advice and customer excellence from the employees are fantastic. AAA is an essential service for every driver to have.

Left my wife on interstate for 5 hours before telling her to leave the vehicle and take an Uber home. Police office even told them she was in an unsafe location. They will not even respond to questions.

They always answer promptly and understand your situation. The road service has worked very well for me and my family. The travel help is also very helpful to us and with girls away at college it's good to know that they can get help.

Totally worthless. Paid for an extra service policy for decades and the one time I needed a 5 mile tow they paid for nothing. They claimed what they covered was to "get the tow truck out to my location". There is no charge from a towing company for this. AAA is nothing but a scam ripoff. Your own car insurance will give you better coverage. AAA gives absolutely nothing for the money and ought to be shut down for fraud.

The person on the phone was always very polite and concerned about my safety. The drivers of the Service Truck have always arrived in a timely manner and was careful with my car. Nice to have when needed.

AAA is amazing. We have been covered by them for decades and have been 100% satisfied. Their service is prompt and reassuring, even if you are in someone else's car and out of state. We would never want to be without their coverage.

Our battery died when we tried to leave the school parking lot. We called AAA who showed up within 30 minutes. After checking the battery and a few other things, he said the battery needed to be replaced. He checked our account and saw that we were entitled to a free replacement battery which he had in his truck. He quickly changed the battery, got my signature and sent us on our way. The whole process took less than an hour. The gentleman was polite, efficient and capable.

AAA has helped our family with roadside assistance several times. I recently used them on my truck. I was going to the store, and as I was backing out of my driveway. I was halfway in the road, and halfway in my driveway, when my battery died. What a shocker, I did not know at first what was wrong. But being on a road that has frequent and sometimes drivers going way too fast. I had my AAA card in my wallet, and called them. They were at my house quickly. (Approximately 15 min.) Got my truck and moved to the company we have used for repairs. I was not charged for this service.

We were in a remote area of Nevada with a shredded tire & no cell service. A highway petrol officer stopped to help. He had his office call AAA for us and AAA hung up on them twice. Not a good picture. We have also had long wait times for assistance once AAA was reached.

Saving money is not always an advantage. How much do you lose in the long run? Is wasting your valuable time trying to resolve problems with unprofessional and poorly trained operators/customer service representatives that play hot potato with you on their automated phone system rabbit holes for hours on end worth it? When you finally get through to managers they play the same game. Additionally, no one you are sent to is ever aware of the details of your problem, so be prepared to tell your tale over and over.

I am NOT renewing my membership with AAA. I pay for my son also and I got one of my daughters to join. This last year has been a total let down with AAA. From calling for hours with no answer to the app failing over and over, then not giving rides when you're stranded. I am putting my money somewhere else. I tell every one to go with their insurance company for roadside assistance. UNLESS you have AAA for insurance. Then you should change your insurance also. My family and I know now we are NOT safe with AAA.

They are not the Company they used to be. The delay, make excuses and refuse you when you need them. There are GOOD COMPANIES. GIVE YOUR MONEY TO THE GOOD COMPANIES. THEY WILL BE THERE FOR YOU WHEN YOU NEED THEM.

Was on my way to New Mexico on Nov 11, 2020 when my truck with a slide in camper broke down on the 10 freeway in Palm Desert, CA. Called AAA for a tow and was told that AAA now only covers up to $500 towards an RV tow (customer service said this change went into effect earlier this year). I've been a AAA member for 25 years and this happened to me one time where my truck broke down coming back from Utah. At that time I had to pay $1,140.00 for a tow and because of that experience I purchased the RV plus coverage in case I broke down again while hauling my truck camper.

Needed a tow for a car that was blocking my driveway leaving no access to the garage. Called AAA and got put on hold for 20 minutes and then got a robot telling me to press a bunch of numbers. I do not have a smart phone. Pressed numbers and got disconnected. Got a ride to the local AAA office where an associate called for service, no one was available so the associate called an independent service to tow the car to a repair shop. $80. for the flatbed move, paid with a credit card. AAA office provided me with a reimbursement form to fill out and mail. Did that. Almost 8 weeks later a check for $35.!

AAA can make millions off their customers, but not give any kind of satisfactory service!! When you people are in need, they need your help. AAA is quick to take money but anything but quick when it comes to getting to their customers at a decent time, they fail. You have absolute idiots working for you, sorry you can’t find anyone else to work for your company, but that’s not our problem. Get your company together AAA. Sickening.

Called AAA because my granddaughter had accidentally locked the keys to my car inside (she had borrowed my car). Because I couldn't be with the car they refused to assist, stating membership was for the member, not the car. She asked me which member would be there? I let her know that if I could be there, there would be no need for AAA's service since I have a spare key! She said "Okay, have a nice day" and hung up. I was totally dumbfounded to say the least. This representative could have cared less that a young girl was locked out of a car and no one to help. We've been AAA members for many years and this is the first time something like this has ever happened. Not acceptable at all!

My tire blew out and I have a lock for my spare which I need bolt cutters for. I don't have a jack ether. It is 10am when I call and they tell me there will be someone out at 11am. I get a call at 11am saying they have not been able to get ahold of anyone then proceed to tell me someone will be there at 12 40pm. If I contract a company and they can't even pick up their phone for me to do a job I am paying for then they will be fired. This seems to be common practice after talking to AAA. It is 85 degrees and I have no water. I told them they would have had a liability issue if I didn't get my AC fixed a couple weeks ago. I was then told they would call the cops if that was the case, they probably would have not been able to get ahold of an officer much like their CONTRACTED companies. I trust McDonald's not screwing up my order a 1000x more than I can ever trust AAA again.

Yesterday I called AAA to come to my house to tow my car which was inoperable. I won't go into specifics, but the driver arrived angry and stayed that way throughout the operation. He had a very obvious chip on his shoulder about something - his tone of voice and body language said it all. I kind of felt like I was at his mercy and had to put up with his problems, as he dramatized about Pep Boys - I have no idea what that had to do with me. I followed in my other car to the mechanic's location... It gets better... The tow person even stated to us that he wished I had the car moved on Monday because that is his day off! No kidding. This is the 3rd time I have used AAA service in 33 years. I won't renew this time. I will find another club. If Consumer Affairs wants more information please contact me.

AAA has really gone down in service and value in the past year. A few months back I waited on the side of the road for 3 hours waiting on a tow just to have the customer service rep say, "Sorry we can't find anyone." It took me less than 5 minutes to call a local tow company and arrange a tow. Today I just had another terrible experience with them. It's not even worth going into details but I will say the only thing I'm happy about is getting refunded my membership fee so I will never have to deal with them again. Nothing but headaches, non-sense and trouble. Save yourself the aggravation and just hire a local tow truck.

I called for AAA. I am a gold member for a year. I have a flat tire and no spare and they cannot do nothing for me.. I understand they can give us tows and everything else but this company cannot simply fix your tire LOL! What a crappy company you are. They can’t fix a simple flat tire. I will never use you again.

Let me say I had been a long time member of AAA but will never be again and would advise anyone choose someone else. We needed a jump on our car so AAA sent someone to our home. Although very nice, the gentleman was around 350 lbs. and got into our vehicle and because of his size broke our driver's seat completely and damaged the driver's side door.

My daughter was driving one of my vehicles and the car broke down in a not so good part of town. The customer service person told me I had to be there in person in order to get help. I told her I was 500 miles away and it would be impossible. I explained my daughter was broken down in a bad part of town with her two young daughters and needed help. I was told that this was now company policy and nothing could be done. I have probably used their services no more than 2 times over the past 16 years. We actually paid a higher fee to get their "Premier" membership. I have lost total confidence and respect for this company.

I called AAA after waking up to my van being dead. They sent a local tow company to my house. While leveling out the trailer my van rolled back and slammed into their truck. This caused my back window to shatter, dented my back hatch and scratches on my bumper. The local tow company is covering the costs of the damage. However I reported it to AAA and they said I'd hear back the next day from someone. Well it's going on 4 days and I'm getting nowhere with them. The original issue with my van was something simple and I'd already have my van back if it wasn't for the damage. I need a rental and I shouldn't have to be responsible for the costs of one.

My car was partially disabled. Called these non intelligent ostriches about 20 times. Every time a new obstacle. At the end I took the road risking impact with other vehicles. AAA is going down. The only up is the price. I am considering alternate ways after 20 years of membership. I repeat all are morons from head to toe.

Problem with getting the car started. Engine tried to start but began to "click" which was an indication to me that there was a problem with the battery. Called AAA and explained the problem and asked them for some assistance. They advised that it would take approximately 45 minutes for the technician to arrive at our location. After about an hour, I was called by by someone who advised that they had received the service ticket from AAA because AAA had no one in the area who could respond to the call. He estimated that it would take approximately 45 minutes from him to get to our location. While I was waiting for the second technician to arrive my wife walked to a nearby hardware store and purchased a set of jumper cables. We were able to get a kind Samaritan to give a battery jump and we were on our way home. Terrible service from AAA. I've been a member for over 10 years but will not be renewing my subscription to their service.

The last 3 times I used for play the service has been absolutely horrible. One time it took 24 hours I sat on the side of the road for them to bring me a tow truck. I don't know what's happened to this company but it's gone straight downhill and I'll never use them again.

Broke down 350 miles away from home, called AAA because I've been a long time member and have been overall happy up to this point... I was informed I cannot ride in the tow truck with my car because Covid. I have a mask, and shield so I'm in a one light hick town, can't get a taxi or Uber... No car rental places for 35 miles, STRANDED. Thanks for NOTHING AAA, you suck and I'm definitely NOT renewing my membership. I had to rent a U-Haul moving truck and car carrier to get home, cost me over $500. Taxi's and Uber, Lyft are all carrying passengers, WTF?

I was waiting on the side of the road for over 4 hours. I called around 830. Text message update said they would arrive at 933am then 1022 then 1118 then 1148... All the way till 1242 then that came and passed and after a few calls asking where they were I think I finally got a tow around 130 in the afternoon. Wasted my whole day, couldn't leave my car because the text kept saying they were coming every half hour.

I rarely leave a review, but just want to caution people! I've had Triple A roadside assistance for several yrs and have family members that had plans with this group for more than 10 +yrs. One afternoon I called because my car would not start, I thought it was a simple battery charge, first driver came out, I had left him alone and went inside while technician did his thing. He knocked on the door and said I needed a new battery and he called for a battery tech to come out, about two hours later came out and I stayed with him. Tech attached the prongs to battery and made a big spark, he switched the prongs and car wouldn't start and nothing in the car would light up, he looked extremely nervous and started saying it was the alternator, he just rambled on, it was late so and the auto mechanic was closed, so next morning called triple a for a tow truck.

For 20 years I have used them But recently they have change from AAA TO FFF. GOOD SAM I'm on my way.

I signed up for AAA roadside assistance and car insurance a few years ago. After COVID, I had to relocate out of Texas and drop the roadside assistance. I called them on 8/3 and have record of my phone call via my ATT bill to cancel. They did not cancel it. But charged me for membership as well as an additional person on my membership. I called and requested to speak to a supervisor and she still would not credit back the membership charges even though she saw where I called in but the rep I spoke with to cancel my membership did not do their job. Beware!! They will STEAL FROM YOU!!! DO NOT TRUST THIS COMPANY!!!!

I waited four hours for my car to be towed. It wasn’t until I called customer service myself to get the tow truck expedited did I find myself being spoken down to and given an attitude because I was dissatisfied. I explained that it was frustrating and extremely anxiety ridden to me as a woman to need to get my car towed immediately and to be told “It’s a quote. I don’t know what else to tell you,” when I say how frustrated and upset I am.

I've been a member of AAA for over 20 years. They used to be great. Had need for service, twice around 2000 which was fast and efficient. However, That is all over. Around 2016 I was stranded with a flat and no spare. It took AAA 3 hours to locate a service truck and 1 hour for the truck to show up. This was in Deerfield, and I was going to Hialeah about 35 miles distance, at 7pm. A little far, so I forgave them.

Cancelled policy since sold vehicle. Requested refund for unused period. After six calls and continuous excuses for not refunding and almost two months delay, supposedly refund in mail. Uncalled for delay and customer service. Agent tried multiple times to assist, company failed everybody involved. Not the company I had known or started with. Procedures on follow up require immense improvement.

A few words does no justice for the HORRIBLE service. I broke down over 26 HOURS ago and I still haven't been helped. I'm literally paying for a tow out of pocket from a company I work with not AAA...

I requested the tow truck and they gave more than 3 Hours ETA. When the eta time expired no tow truck showing in the App’s Map. When I tried to call them to figure out why it takes that long they hanged up on me multiple times. I spent all my day waiting for the tow truck plus the mechanic shop is closed so another day wasted. Sucks service and bad customer service????

I am deeply disappointed in AAA roadside assistance. Each and every time I've called for assistance within the last 3 years (I've been a member for 6 years total), it has been horrible. I'm going to outline a few of the issues I have had but I am only documenting the issues that occurred frequently. Incident #1: 2018 - January. I live in the southeastern part of the United States. January is when temperatures can get into the teens (although this doesn't happen regularly during the winter months, it can happen).

When I moved from Massachusetts to California AAA mistakenly duplicated my membership and kept sending me invoices after I had already paid. This also kept Sprint from paying my membership during a promotion they were running. I was on the phone for hours with AAA and Sprint trying to straighten it out, but each blamed the other organization. Finally I went to my local AAA office and they discovered their mistake, but were unwilling to do anything to correct the extra $50 I had to pay because Sprint would no longer accept the correct information for the promotion. This year I signed up for their automatic renewal program, received an email telling me that I was all signed up, then later an email saying my payment was past due. When I contacted AAA they were completely unhelpful in straightening out the problem nor could they tell me why the problem had occurred.

At 10:30am I got a call from my daughter who was stranded alongside a major interstate. 10:32 called AAA roadside assistance. 10:57 they finally answer and say they will get someone out there within an hour. 11:15 I went online to see if that would be quicker. When I click on roadside assistance it says "unable to complete at this time". Daughter is alone and getting worried. I call AAA again at 11:45. They finally answer at 12:05pm. I am told by agent Michael someone will be there at 2:07pm. I said 'you mean 2 more hours' and he said 'yes mam'. I said no wonder AAA is lucky to average 1-2 stars if it takes almost 4 hours from start to actually getting help. I asked for his employee ID. #**. Possibly fake because when I asked for a supervisor I was hung up on. It is a sunny dry day and I see no excuse for such lack of decent customer service. Got a neighbor to run and help her.

I drove my F150 pickup truck to my brother back yard to help cleaning. My Truck won’t start. Location from the paved driveway straight up to the vehicle is accessible with no tree or any object obstacle or obstruction about 30 feet of grass and today 08/27/2020 11:00am in the morning when weather is hot and no water; mud or snow. And the AAA tow truck came over and refused the service (will not hook and tow). So AAA refused service of being tow breakdown; won’t start truck. They told me to call another TOW company. I called to cancel service and get my refund back; because I paid for a whole year service. AAA won’t refund the money. This is very bad service. Please don’t pay AAA for the service. You will not get service nor refund your member fee.

I needed roadside assistance twice in one month. Both times the wait time was very long. First time near Tampa Florida waited from 1am until daylight 7:30 for a service vehicle to show (6 1/2 hours). Second time in PA waited from 1:30 pm until 6 pm for a service vehicle. Customer service horrible & phone wait time was also very long. Cost of AAA premier service is quite high and not worth it. I do not recommend AAA for roadside assistance.

I have been a loyal customer of AAA for 32 years, I became a member shortly after my son Larry was born, after I had car trouble and was stuck at Casper Regional Park in my vehicle; with only 2 diapers and 1 bottle, while coming over Ortega Hwy in So Cal. For the majority of my life, I had worked and I lived in my primary residence in Southern CA, but when we retired last November 2019, we decided to split our time between our home in CA and our home in AZ. We have AAA Premier RV (as do our 5 Adult children, and we pay for their annual memberships as well as our own). In addition, upon contacting AAA Premier Services we have repeatedly been assured that AAA travels us with and can be utilized in ALL 51 states (especially the continual 48 states) in the USA.

I have never written a bad review for any company, nor did I ever want to have to come to this. I had my car towed on July 29 by AAA. On July 30 we discovered much damage had been done to the vehicle by the tow company that AAA uses. I immediately called the tow company and was yelled and cussed at by the owner and told he did no damage and he had been doing this for this long, etc, etc. I said ok and hung up.

AAA roadside assist was terrible. I needed a tow at 12:30 am. I was stranded on the side of the road in Memphis. I had to call them many times to get a tow truck. Every time I talked to them all they said was we are working on it. I finally got a tow at 6:30 am in the morning. I had to wait 6 hours for a tow. I have been with this company for 9 years. I was very disappointed in the service I received.

Updated on 10/17/2020: Muddy explanations, muddy non-existent service, muddy complications, and it was slow as mud getting our reimbursement!!! Our motorhome was within the mileage limit for a tow home, they misled and even lied to us for 5 days, and would not use another l service to tow us home. In the end, after hours of arguing with them, being mistreated by supervisors, told that we could only expect a majority of our cost of a tow reimbursed to us; we had to hire our own tow service!!! It then took another half day of our time to file papers with receipts and check many times on the progress of our reimbursement.

08/07/2020 Time 8:45 pm, I called AAA roadside assistance from i95. I was told the ETA for the tow truck would be 9:25. After a 2 hour wait, I called back again and after an hour wait on hold I was told it would be another 65 minute wait. Again they asked my location like they did the first time 3 hours before, they said both times they dispatched a truck. After another 3 hours of wait, I am still waiting in this dark highway not knowing if there really is a tow truck coming for me.

My car broke down on hilly interstate 90 in Washington state on 30th of July, 2020 at 7 pm. I called AAA and the agent told me they were having a hard time getting a tow truck and kept telling me to wait. I waited 3 hours in narrow freeway shoulder where lots of semi passing by and I felt very unsafe after sunset. I decided to leave the site and let AAA know I was leaving the car unattended and asked them to tow my car nearby town first in the following morning and let me know.

On a very hot Arizona July afternoon, I had to temporarily park my vehicle in an odd spot a half block from my home so I could carry grocery and other shopping items to my house. My street was being resurfaced that day and was blocked off for 24 hours. I unloaded my items and returned to move the vehicle. It would not start! Called AAA and within 35 min David ** had called twice with his location, arrived, thoroughly checked under the hood-battery, etc. and everything was in good shape. Battery just needed to be jumped. He was very fast, efficient, polite and professional. Excellent service and on his way!

On two separate issues. First one, a flat tire. At 4:30 am. Called AAA, Spent 25 minutes on hold, only to have person come back on the line and told they had no one that could help. It was suggested to me to call the local police dept, and ask them to change it. If I did not have a bad back, I would have done myself. Had to call a local towing company, they were there in 15 minutes. Second issue- my vehicle slid on black ice into a ditch, was sitting sideways in the vehicle. Called AAA. Was told it would be 3 hrs before they could get to me. Called the same local towing company, got him out of bed and he was there in 20 minutes. 5 minutes I was out of the ditch. Thanks but no thanks AAA, you used to be a company you could count on, but no more.

I needed a battery jump after my car was stored in a airport garage in Austin, Tx. I contacted AAA, roadside service to further assist me after the airport garage maintenance crew gave me a jump. The driver of AAA arrived contacted me via phone but could not access the airport parking garage due to the flat bed towing truck he was driving. He stayed near by until my car started with the help of the airport maintenance service. The AAA driver (Daniel) met up with me at a gas station across from the airport. He was very professional, courteous and patient with me. I needed to get gas and another battery jump, he stayed by my side. Making sure that I was able to continue my drive safely to my destination. I am very grateful for people like Daniel, and AAA roadside service. It was a awesome experience. Thank you for your help. "Keep the Blessings flowing"

I broke down at the Powhite toll plaza, this morning & called AAA at 11:55a. After waiting for an hour & 15m, I called back. I was on hold for 17m due to call volume, understandably. However, when a counselor answered he told me that he would have dispatch contact me with an ETA. I received a call within 30 seconds from the tow driver who told me he would arrive in approximately 25m. I asked him where was he coming from. He had just gotten the call & was coming from Midlothian. So, AAA didn't dispatch any tow truck! Awful service!!

I am handicapped and suffer with Type 2 Diabetes, called AAA 800 number. Reported my car would not start, was at (specific location), they replied they contacted service provider and help would be there shortly. If no one showed up in two and 1/2 hours call AAA back. I waited 2 hours 40 minutes and called back, the first thing they said was, "It hasn't been 2 1/2 hours." I corrected her and asked status of my service. She replied she was calling them again and would call me back. By this time I was over 5 hours past my time for insulin, I called my normal repair service, told them my situation and had a person show up in 20 minutes. The tow was arranged (less than 4 miles) as was my transportation home. (11 miles) I canceled the AAA service call.

So called triple AAA 2 weeks ago. Would not pick vehicle up because I was not there. Called triple AAA today for a tow at 6:30pm, Waited the 1 hour they said someone would be there, 1 hour went by, no tow truck, called, waited 35 minutes on hold to be told no one has been dispatched to the tow. Then told they can do an unattended tow. Really Because 2 weeks ago they couldnt tow the vehicle because I was not there. So I said fine. At this point it is 8pm at 90+Degree. They said someone would be there at 9:25 to pick vehicle up. First call placed at 6:30. 5 hours later still waiting for it to show up. Called Triple AAA 4 times, spend over 3 hours on the phone between holds and figuring out what is going on. Terrible Customer service. They had no clue what was going on. All they did was lie about when a tow truck would show up. Not sure I will renew next year...And after 7 hours still dont know when my vehicle will be towed... Unbelievable.

My wife lost her keys at her place of employment, called AAA auto club, we have been a 12 year premier member, hold time was very long, we needed a key made which is covered by our plan, she did not have sufficient ID, I sent pictures of IDs to her phone which was not acceptable, would not tow it neither, a woman alone in a warehouse area, I called AAA and asked to talk to supervisor who did not seem to care, I drove 30 miles to where she was and called again, they sent a tow company out, he took pictures of my ID card and drivers license and would come back for tow, took my wife home and back to work the next day, truck still in parking lot.

I have been a AAA member for 9 years and the service has been fine. However I usually pay for Membership a year at a time with automatic renewal. I call to cancel my membership which starts in May. I was told they can stop the automatic renewal, but that no balance of monies (9 months worth) would be refunded. I know when I have dropped secondary cards I was given credit for the balance. This is and outrageous policy. It should not be allowed. Never pay them in advance, do it by the month.

I signed up for the top level coverage because I will be traveling alone with 3 children. Now I'm informed that my coverage won't go into effect for 7 days. My trip will be done by that point! I'm out nearly $100 and have none of the benefits for towing, etc. except for 7 miles, should something happen.

AAA tow service got worse than ever, with 45-50 minutes of avg waiting and attitude. And now their insurance, that makes you think it's nonprofit. Have you ever seen the staff that is employed by them? You pay all their salary, worst insurance, would not recommend to an enemy.

If I could, I'd give them ZERO stars. On Wednesday, July 8, 2020 at 11:24pm (CDST) we needed AAA services and they FAILED! We have been a member continuously since 1987. 33 years!! We have rarely even utilized their services but kept it just in case there was a time I would need help. And when I did, they could not help me. I am extremely disappointed and frustrated. We were traveling on Interstate Hwy 10 westbound in the Florida panhandle when we had a tire blowout (left rear) on our travel trailer which also caused some damage to the panel of the RV. We managed to pull off the highway on the narrow shoulder with a sloped drop-off and overgrown grass making it difficult to safely distance our vehicles from the busy interstate. It was quite scary to have semi trucks and cars flying past us going 70-80 mph (or more!).

I had trouble accessing my online account to make changes and or cancellations. They could not help me access the account. They had me on auto renewals and annually bill my debit card, I called to cancel before renewal, They never followed through and charged me anyway. They are unable to assist me and give access to online or even cancel the service. Beware of the auto renewals. Filed a dispute to the charges.

I am being harassed by a AAA employee just because I didn’t give him my odometer reading at 12 am after he called my phone 6 times in a row. After I hung up on him a few minutes later I was called 30 times or more within 15 min from many different numbers including the original one he used to call me the first time. All from Google Voice.

After 29 years with the company and no claims we were dropped! They are not loyal to anyone and should not be used for any insurance! I would not use them for car insurance or any other insurance unless you want to have to keep looking for a new company.

Had a membership with Triple AAA. After going in the ditch and in the middle of the winter. So I called Triple AAA to tow me out, they said I wasn't in the area to get towed out of the ditch even though I had a membership. How I got out was because of a state trooper. Paid for it out of his own pocket. So that left me saying to myself why do I have triple AAA if they were going to help me at all cause I was out of the area. They state on their billing mail out anytime anyplace anywhere. That's A false statement. I wonder how many people this happens to everywhere in the world. So I cancelled my membership. So even after I get my membership cancelled I still till this day, I still get the billing from triple AAA saying what I owe and I still want triple AAA or not. It's a joke and bull crap to say the least. Never go thru Triple AAA again. Loss my business AAA.

I am very disappointed in AAA because the first thing that I get through email is to save $0.30 a gallon on Shell gas and then when you read the fine print it states on your first three fill ups so that's like $0.10 off a gallon. I can go to Kroger and I get $0.40 off a gallon because I grocery shop there. I even have $0.80 off a gallon so again AAA you lose and you can't beat other savings that I get.

While calling the 800 Roadside Assistance number on my AAA card, providing my account number, personal information, etc. I was transferred 3 times. So if you happen to lock your keys in the car don't call AAA because you will just get transferred, dumped, disregarded. Needless to say I will not be renewing my membership.

On 6/30 at 1:50 pm my Eurovan broke down on an isolated road in 90 degree heat near Laytonville. AAA was called & I received a call from the towing company that AAA contacted (Willets Tire Center) saying it would be at least 2 hours as they were on a call far away. Due to the heat and breakdown location, my daughter picked up me & my husband (74 and 85 years old) and took us to her home an hour away. We were to wait to hear from the towing company. We gave other phone numbers for both AAA and tow driver to use for contact as my cell phone did not receive service.

My vehicle broke down and I called AAA at 9:45 am. They said they would be here by 10:45. At noon I called back and they said they would be here by 1:40 pm. The showed up at 3:00 pm and said they could not tow the car because they did not have the right equipment. I guess if you have all the time in the world and don't mind being stranded, you might get service sometime.

My wife and I have lost all trust and comfort with AAA’s Roadside Service. Friday, July 3rd, my wife and were 700 miles from home, 105 miles from our destination with our two dogs. We were in my 2013 Ford FX4 pulling our travel trailer to spend the 4th with our daughter. I just had my truck serviced by Ford, but unfortunately a message “Low Oil Pressure” and the engine shutoff. We called AAA. Their response was “we can send a tow truck, but due COVID 19 we cannot have you ride with them.” "Do you know anyone locally?" I explained again we were in the middle of nowhere and no we don’t know any near us. The dispatcher again repeated, "Due to COVID 19 we cannot provide you a ride."

AAA's certified place was over the top when it came to the price I paid for their recommended place to get my oil change. Their price was 74.07 and I had to drive over 10 miles to get there. Two places, one even down the street for me, only charge $49.95 for the same service. I should have gotten a heads up when I compared auto insurance rates with what I already have. AAA's in much higher.

I wrecked my car-no need now for AAA-Called to cancel. They will not cancel for another year and charged me $68.00. What a rip off. I have been a member for years but nothing matters. You are screwed if you use this company. Beware!!!!

I purchased a membership with AAA in order to have a car purchased from an auction lot towed to Philadelphia. When I spoke with the representative it seemed like there would be no problem with this. The day of, I call a rep and she confirms a tow truck will arrive. Shortly after, I get a phone call from a rude individual that said no tow truck would be coming. No towing from auction lots is an understandable policy, just please make sure your employees actually know it, and the gentleman I spoke to over the phone was just horrible. Not even remotely apologetic for the mistake their employee made. I canceled the membership and received my refund right after this interaction. Horrible, disorganized, and just terrible.

Tow truck driver was knowledgeable, professional, affable and friendly. After asking if I was all right he went about thoroughly assessing the situation, explaining it to me, hooking my car up to his truck and getting it back on the road. He then checked it again before test driving it. I believe the man’s name was Ed from Tolland Towing and I couldn’t have asked for a better experience given the situation. It was a real pleasure dealing with him. I am grateful.

They wouldnt tow my car 71 miles even though I have the Plus plan. They told me to call a local towing company, this happened at 4am. I will not renew mine or my family's membership, we're better off..

I called AAA to replace my dead battery (which I was going to buy from them), two days after becoming and paying for my membership. After the audacity of contact them on the phone they told me, in no uncertain way, that I have to wait three days from the day I paid for my membership ($58!). When I requested to cancel my membership they told me it was "non-cancellable" and that refunds were not possible. Nowhere in the brochure they sent me that policy was spelled out thus, legally, I was entitled to a cancellation and reimbursement. The supervisor was very inflexible, rude and aggressive. On the other hand, after this incident, I became a member of Good Sam's and the experience was flawless and radically opposite to AAA's, not to say that I got a much better deal for my membership. Please take note before you decide to join AAA. Now I realized why Good Sam's is #1 and AAA is #4 or 5 in ranking.

My husband and I have been premier members of AAA for over 25 years, and when our daughters got their licenses, we put them on the family plan and paid for extra distance towing as they both go to college many miles away from us. I would say I've used AAA a handful of times only, and in the past, the service was good. We live in Salinas, CA and my daughter goes to Chico State and was driving her car home for the weekend. She experienced car trouble (water or fuel pump broke, car was smoking) in Fairfield and pulled over to the side of the road. A CHP officer stopped, called AAA for her and escorted her to a nearby gas station. She was told 30 min. to tow the car to a repair shop.

C-17 hours waiting for auto ladies yelled at me on multiple occasions. Keep Me in Mind of a 60 year old man. Ann ** death. I'm legally deaf so I got yelled at in a bad way because I you put paperwork on her desk to try and close one account and paperwork that she had to have him and copy and take me to a death certificate. So yeah I'm dealing with the death of my best friend and then I had to put up with some spastic old lady with a walker that wasn't ready to be back to work or whatever her personal issues I don't know. But it doesn't work well for the company because the bottom line is this. To make this very clear I will not today or ever write another check to AAA and I will not do business with them ever again.

This morning got in my car and quickly realized I had a totally flat tire. I panicked. I drove to nearest gas station to put air in tire but air pump out of order. More panic. Then called AAA for their help. Manny arrived within about 30 min. So nice, very efficient and offered me a bottle of ice water as we were out in Fla heat/humidity. Within approximately 20 min he had my spare tire on. From initial call to spare on about 1 hr. Wow! Thank you AAA.

I've needed to call AAA twice in the last 4 years and both were horrendous experiences. Waited an hour for a jump and still nobody showed up, when you call back you get put on hold for 45 mn and they don't know why nobody showed up. Finally called a towing company 1/2 mile from my location and they were there within 10 mn!! Makes you wonder what you pay AAA for!!

When I paid my dues the bill stated that I was paying for Premier and it was a really good deal. However even after they called to verify my information and when I asked if they would send me a new Premier membership card they did just that, sent me a PREMIER card. Today I get a classic card in the mail. I check online and sure enough they changed my membership to Classic. Then they would not refund my money. Never again will I trust this company!

My name is Kathy **. I recently moved to Henderson, NV after a Sudden and Horrible Divorce in Martinez, CA. (10 hour drive) I drove my 2008 Honda Accord V6. The car was left to me by my Father in Oct. 2013 after his death. It had 11,000 miles on it. I always take care of my Hondas. Since 1985. Anyway, my car died with 163,000 miles due to the neglect and incompetence of Firestone Complete Auto Service (Lol!) on Stephanie & American Pacific in Henderson, NV.

I have never had a bad experience with AAA towing but today it was the worst I ever had with AAA. I had a flat tire. AAA tire service was there within 10 min. My son spare tire was the wrong size so the tire called AAA Towing for me. It took them about 4 hour to get to me in about 108 degree heat. Now mind you I had an appointment of course I missed it.. They lied to me and said they were backed up. Is this the type of service I'm expected to get from them in the future? They were not backed up. Give me a break. I hope not. AAA you fell me as a customer today. I hope and pray you do better with your customer lousy lousy service today. I am not happy with your service at all this time. I had to give you a rating so I gave you a 1 but your services was less than that... Very unhappy AAA customer

I had a terrible experience with AAA last night. First of all they got my information all screwed up not once not twice but three times. They had an incorrect location for me 3 different times and therefore dispatched a tow truck company that called me and told me they could not come tow me because I was outside their jurisdiction. Then I was intentionally left on hold for close to 30 minutes after I asked to speak with a supervisor or manager.

I Had a Ford E250 van with 1 extension ladder on it and shelving for materials. Alternator went and called for a tow. The tow Company did not want to tow for some reason so he said I had to remove the ladder and ALL the shelving inside in order to tow. AAA backed up tow co. decision and would not tow. I called up AAA and explained situation to corporate office. Was told every tow co. has their own discretion. They have the right to refuse any vehicle and AAA cannot do anything about it. Would just like people to know they could be refused any tow at any time for any reason the tow co. wants. So be careful not to pay for a service that you might really one day need and possibly could be refused like it happened to me.

I have used AAA for years -- it offers peace of mind if I ever have a problem. My last experience was so bad, I felt I needed to post a review. My car had a Low Tire Pressure light on the dash. We parked the car in the garage and didn't get around to fixing it for several weeks (we weren't going anywhere because of COVID). When we tried to start the car to take it to the service center, the battery was dead.

I called AAA when my car would not start. I told them multiple times it was not the battery as I had just had a new one installed at inspection. Also the engine was trying to turn over and the battery icon did not show up on the dash. They sent a battery only man out without a tow truck. He showed me his order which said, "BATTERY". He checked the battery which came up 100%. I told him I told them it was NOT the battery and what I said. He called his manager who said since I had no documentation that I said that I would have to call back and pay for a tow. How would I have documentation.

I was quoted a tow truck, would be to me in hour or less. I waited hours with my newborn child. I had to flag a tow truck down and pay out my pocket. Then I called to cancel membership, they wouldn't let me cancel. They said I have to wait for them to call me to cancel.

Had let my membership to AAA lapse, and rejoined. That day, my car died in an intersection, and since the paperwork had not been in effect for the required 48 hours, I was charged a $75.00 fee for service. AAA then sent me a letter about how I had been a loyal customer for 15 years. Since then, I have used my membership several times, and received a letter that three of my four yearly service requests had been used. When I called customer service, I was informed that even though I had paid extra for my first service, and also paid yearly membership fees, it was still considered a service and the representative would not remove it from my yearly total. I realize that AAA has been used for service and memberships cancelled, but that is not what I did. I feel that this could have been handled better, and that service is lacking. Don't congratulate me for being a valued customer when you don't treat me like one.

Battery went dead August/Sept last year. AAA came and recommended me to replace the battery. They told me they have better batteries with excellent warranties. I believed them and purchased the most expensive one from them. 1.5 year later, the battery is dead. They would not honor their warranty saying that my car has been sitting for 6 weeks. My other two cars have also been sitting there for 6 weeks all due to COVID. The other two batteries are all fine. Never trust AAA on their batteries.

It took 6 phone calls for me to have my car towed 10 miles. One phone said that the tow was on its way. The next phone call said that they can't tow my car because I'm not there to sign off on it. The next phone call told me that the tow truck has my Mercedes and it should arrive soon. The next phone call told me that I have to call for another tow truck because this tow truck left. The next phone call told me to call back tomorrow morning because they can't send a tow right now. I CAN'T BELIEVE THE MISCOMMUNICATION AND THE INCOMPETENCE OF THIS AGENCY FOR SOMETHING THEY ASSERT TO BE QUALIFIED TO DO! I will be cancelling my membership. Had this been a real emergency, it scares me to think that these are the "professionals" that I have to rely on to help me.

I am so pleased with AAA and their service. I belong to the NJ division (club) and I have never had a problem. If you are dealing with AAA they will take care of you. My family members all use AAA in addition to their car insurance. This service will save you time and money just in case you ever need a tow. I recently had a lapse in my billing because my card expired and my representative was SO SO courteous and helpful. Carol is the best in NJ!!! Thanks for reading my review, I hope you trust your roadside assistance to AAA. AAA did not endorse this review, I'm actually just a big fan of this company.

I had trouble with my car. It would not start. The AAA technician tested the battery and said I needed a new one so I purchased one the cost around 165.00. This was a year and a half ago. Since then I had trouble starting the car twice. The first time AAA jumped me and said the battery was ok. The second time they came the technician said he couldn't determine if it was the battery or the alternator. He felt it was the alternator. He said he couldn't replace the battery so the next day I had it towed to my mechanic. He tested the battery and said it wouldn't hold a charge and needed to be replaced. At this point I bought a battery from him. He said "AAA batteries are the ones he see's most often needed replaced". I would recommend their service just not their batteries.

Purchase your roadside assistance through your car insurance policy, cheaper and unlimited tows/mileage... Couple weeks ago my car broke down again. Of course back to the garage it had to go. I it 31 miles from where the car was and where the car had to go. I had to leave it at the location it was at and had to get a ride home because all my information was at home.

I've always had great, fast assistance from AAA over the years, but this was a first time attempted to be scammed. My 3 yr. old car's battery died because lights were unknowingly left on. I had a little juice left as the windows, lights, and radio work. Engine was trying to turn over. I called AAA and asked for a jump. Being during Covid19 pandemic I didn't want to bother just anyone around me to help and that's why we pay for this service. Was told 45min, ok good. 1hr 30min later was told the delay was because my call was put in for a "battery change". Huh? I didn't request a battery, just a jump? Finally roadside pickup truck arrived and twice put cables on with no result.

Bought a used SUV that seemed OK. Stalled out, called AAA to bring it back to the dealer. They (incorrectly) diagnosed the problem, and promised to repair. I told them at that time that the drivers side window wasn't working. They said, "No problem, we'll fix it." They didn't. A few days later, stalls again. AAA again, back to Triple C. I hear from the owner. He tells me that he will see to it that both repairs are done. Later my wife is picking the SUV up, and has me on the phone. I hear the service manager tell her "Yeah we fixed the window!" They didn't. They are now refusing to do any of the agreed upon work.

My daughter's truck broke down on Rt 95 in NC while driving home from college in Florida on 3/31. Due to covid 19, the dispatcher informed her that she was on her own to get a ride back to safety regardless of the fact that she had informed them that she had no cell service. Upon arrival, the tow truck driver did allow her to use his phone to look up the closest hotel but didn't offer to arrange a ride or give her one himself. She was forced to ride her bicycle to the closest hotel which was 10 miles away and it was cold, dark and rainy. It took her 90 minutes to get there. AAA was negligent for not trying to arrange transportation for her.

My family and I recently switched to AAA in November. I got into a car accident in February and they decided to total my car completely. My car was still repairable as I was informed by the mechanics. It was just going to be more work. To add to that it took them over a month to state it was a total loss, and no one kept me updated. I constantly had to call everyday, leave messages, and email the total loss department. They did not even pay that much towards my loss. I’ve had other insurance who have paid completely for my previous lost car and they were completely worst than my accident that happened in February. I never experienced so much stress and frustration with a car insurance. By far the worst car insurance ever. I will NOT renew my service with them once it is up.

The guy who took off my flat tire and put the donut on was super nice and quick but...he broke one stem/stud by over torquing the tire. AAA will not cover the expense to get this fixed. Beyond frustrated. The repair shop and the dealership both say this could only happen if the bolt was over torqued. Sucks a consumer now is worried about what damage AAA tow drivers might cause.

I've used AAA for service and maintenance for a long time. With my membership, I've saved money on service in comparison to other shops in my area. Their technicians are also ASE certified. Scheduling service is also pretty easy through their app. My request is answered very quickly.

It sucks that you’re only allowed to use AAA 3 times a year. I feel as if, AAA should provide roadside assistance all year long. I don’t think I’m gonna renew my membership next year! I’d be better off getting roadside assistance, through my car insurance provider.

Triple A was once a staple in the American automobile industry. However, they now have several different caveat it's as to when they will help you and under what circumstances and these circumstances are never disclosed when you purchase for membership. My advice to anybody thinking about joining AAA is to STOP! The roadside assistance through your car insurance agency is 100% more reliable than this rapidly declining company.

I rejoined AAA to register an out-of-state motorcycle purchase, in lieu of the California DMV. Oceanside, CA AAA DMV counter employee at 3330 Vista Way location was curt, rude, and condescending (to someone who is not only a Consumer Advocate professional, but and advanced practice cardiology specialist). She was of no help. I called their ridiculous "digital assistant" finally getting to that office telephone, seeking a supervisor to discuss this, and that employee refused to give me the name of the office manager or the owner, and forward my call!

Got stranded on the side of the interstate with my family. I have the platinum membership. AAA refused to pick up my family because there were 4 people total. We were far from home and had to figure out how to get home by making a family member drive a long way. Very pissed. They should taken care of it no matter how many people are involved.

They are very nice run company and when I was checking prices to do my brakes they asked me what prices I had gotten and they told me they would give me a better deal so I told them what I found and they gave me 200.00 less than any other places I had called. Never once did they call to sell me anything else. Got my SUV back when they told me and went thru everything with me and I’ve been going to them with all my 3 cars now.

I purchased batteries after I had a dead battery from AAA. Their tech went over the terms at time of purchase. Now 2 years later while under that warranty they refuse to replace a battery. They are making up new terms to their policy and essentially have lied to get me to purchase their batteries but will not honor their own policies. Customer service has lied saying the battery would be replaced over and over yet it has yet to be done and each time they send someone out it's another excuse. They would rather save a buck then save a long term customer. Do not buy any of their services or repairs. Use the tow and go to your own shop of choice so you are not scammed!

I wanted a tow as my car broke down. They said I must meet the tow truck driver in person. I wanted to leave the key with the van along with written permission to tow the vehicle. They said I must meet the tow truck driver in person. They do not care that our president is telling us to stay at home unless you must leave the home.

My name is Brad **, legally Joshua B **. Member number **. Sometime in late February, I was travelling down a residential dirt road in Pelham, Ga. I am a travelling life insurance agent by profession. It had been raining pretty severely for a day or two. At some point on the road I become stuck in the mud. I then called AAA. First person I spoke to was, Janeqwa. She called the local tow company and then called me back. She said they would have to bring a special machine to get me out and that it was an extra charge, however that management at AAA had already approved it and that the tow company was on the way. She sent me a text and said that The tow truck would be there in approximately 1 hour.

I purchased a AAA Battery in July 2019. The car is not used much and every time I go to start it, I have to jump start it. After trying to start the car 3 days in a row without success, I had AAA come out to start the car and check out the battery. It started with the AAA service and after a battery check stating it was at 45%, I requested a new battery. They would not replace the battery which I feel is miss representing the warranty. They said I can continue to call for a jump. I have been a member since 1990 and can't believe they would not stand by their product and service. I guess LOYALTY is just their slogan.

First time getting AAA. I bought the basic plan thru a magazine ad. Nowhere did it say it was totally useless unless you break down within 3 miles from your home or mechanics shop. Incompetent operator sent tow truck before I could get off work and get back to my car. So that wasted one of my 3 tows for the year. I told her twice when I wanted the tow but she sent it right away. No explanation. She forgot to tell me you have to call when you need it.

As a new member this was the worst experience I ever had with any type of service on the phone with AAA. I had no problem with the service until I signed up and the policy changed. I was stranded and could not move and they left me on hold most of the call. They just transferring me to another person and at the end of the day just left me on the phone and hung up on me. So at the end of the day if your team member knows your policy has changed and did not imply that there was going to be an upcharge on the service why talk to the customer anyway.

Several days ago our car died while driving. A family member suggested buying a AAA membership and having the car towed, so I purchased one. When I went to call in a tow request they informed me there was a three day waiting period before my benefits would take effect but that they would call a wrecker for me as a courtesy and a $50 charge. Because it was over five miles, there was another $5 per mile charge added. OK. I can see that was fair enough, and we were stuck on the road with limited options.

This company is a JOKE!!!! Tow company Showed up with a truck in tow to pick up my motorcycle. We had to help load & unload Bikes as driver could not do alone because he can't load solo. Flatbed was covered in oil from other tow that had broken oil line (Nothing on truck to absorb). After 1.5 hours of loading we are finally on our way. After getting in truck, I noticed NO SEAT-BELTS!!! WOW really?? Then driver missed exit as he was constantly on phone texting & talking. I had to tell him 3 or 4 times to look out as we almost went off road. Then he says to me, "This is why I hate customers riding with me as I don't like to be told what to do". Then we have to stop for fuel & driver went to eat.

On Sunday, February 23, 2020, at approximately 3 PM, my husband, our seven-year-old daughter, our small dog, and I were driving west on Highway 20 between Williams and Clearlake Oaks California. Our car was going up a hill and shut down. Luckily we were able to get onto the shoulder of the road. There wasn’t very much room there and on the other side of the guard rail was a sheer cliff. We turned on our hazard lights. We checked our phones for service, but had none. We were in a dead zone. We weren’t sure what to do. My husband finally decided to hitchhike. He caught a ride with a motorcycle to the next town so he could call AAA. My daughter and I stayed behind, not knowing when he would return.

I am extremely disappointed with AAA of Colorado. My daughter locked her keys in her car so we called roadside assistance. They never responded - online or on the phone. I will be canceling this service.

Making a complaint for ** at GALKA AAA 125 E Maple Rd, Michigan, She delivers unethical, unprofessional conduct, it's very rude and treats customers badly, embarrassing the culture of AAA. She takes advantages of customers age, and lack of understanding English. She hungs up on the phone, refuses to put a manager on the phone, does not provide phone number for the AAA complaint department.

My AAA membership was up for renewal on March 1 2020 and I decided to cancel. I called customer service on March 3 and was told that I could NOT cancel my membership until next year! I have to pay over $200 for a service I do not want. They do not cancel and pro-rate the balance. Customer beware.

My car battery failed and I could not start my car. I called AAA and a provider arrived within 5 minutes. He put a 'boost pack' on the car and did a lot of checking to see what was going on. He educated us about car computers. Apparently they pull current 24/7, which we did not know. If you have a plug in your car lighter for your electronics, which we do, that also pulls current even when nothing is connected. He explained how to keep the battery charged by ensuring that we start the car at least every few days. I was unaware that car batteries can run down in a matter of weeks, all due to the onboard computer systems. He was very polite, professional, and competent.

After being a member for about 30 years, when I called for road service the person on the phone said we owed for a service almost four years ago. Yet we had had road service within that four year period and had never been told this, AND had always paid the membership fee on time. Of course after four years, I can't find a receipt to show I paid, so we had to pay before they would come out. This is extortion. I will never give another dime to AAA.

For the first time I decided to use services of AAA company to rent a car. My final bill was twice as much as if I had rented a car directly with Hertz. It looks like I paid both companies what I could only pay one. When I decided to contact AAA's client support, I could not find even one real person to talk to. I was redirected from one number to another, it was for a couple of days. When I came to a local office, I was told that only by phone can I solve my problem. The circle is closed. I do not recommend it!

My 82-year-old father recently ran into a problem while trying to renew his vehicle’s registration. Apparently there was a minor discrepancy with the vehicle’s VIN. On Tuesday, February 11, 2020, I called AAA and spoke with Ms. Pamela **. She stated that she could e-mail my father a memo explaining that the VIN had already been corrected the week before, on Tuesday, February 4, 2020, when my father had originally notified AAA of the discrepancy.

My car suddenly stopped while traveling south on the 405. I called AAA immediately and told them I am not in a safe place (aka in the middle of a 5-lane expressway with cars whizzing by and swerving to miss me). I was told that they would contact the police and put me on high priority for a tow. An HOUR later the tow truck showed up (the police never did). While sitting in my car, I couldn't get out due to being in the middle lane so I had to sit there and hope that I was not rear-ended by a car going 80+ MPH. When I called back to try to better explain my situation I was told, with almost no sense of urgency, that they are working on it. A metro tow truck did come and pull me to the side of the road. 30 minutes before AAA arrived (I did not call them. Not sure how to found out about me but the fact that a random tow truck got to me before the "urgent" one AAA sent says a lot).

I have been a member of AAA for only a few months now, but I feel like I have been well taken care of by the outstanding assistance by everyone on your team for years. While this year is my first as an official auto club member, my parents have been aaa members for over 35 years. They have always been very supportive parents and if ever I had a car problem they were always generous to offer to meet me, and have the auto club save the day! Well needless to say this young man from 16 years old to today as I write this on my 39th birthday, I can only give my best to everyone at the auto club and all my appreciation to your team for the years of service excellence!

My daughter sat on the side of a major highway for 3 hours with 18wheelers blowing by her before AAA showed up to tow her. She obviously wanted her car towed to the shop I, her Father, uses. When she called AAA and asked why it took so long, they said because she didn’t want to be towed to a AAA endorsed/approved garage they automatically put her at the bottom of the list. THATS UNACCEPTABLE!!! I bought AAA to provide a level of safety for my daughters and wife. I called AAA and got a confirmation of this policy change, and I’ll be dropping them on 03/01/2020.

My 2017 Ford truck broke down, and I needed it towed to the dealership I bought it from to either have it repaired or to trade it in if the repair was going to cost too much. Because I MIGHT trade it in, AAA refused to tow it. It should not matter if the vehicle is going to be traded in or just repaired, the fact of the matter is that I paid for a premier membership, and my vehicle broke down. They will not tow it, after arguing with the rep, and then the manager, I hung up, and here I sit, with a broken truck, a PAID AAA premium membership, and no tow to get the truck to the dealer to have it fixed, and/or trade it in.

I have been a AAA over 30 years and never wait this long before. The "emergency" roadside assistance has been steadily getting worse. Today I requested a tow truck and the guy said it will be at least 2 hrs wait. We got into a car accident and waiting for 2 hours in the dark bad area and also cold. Customer service also got worse. I couldn’t wait anymore and ended canceled the service. Got a private company to tow home. I am wondering if it is worth continuing with them anymore. At least 30 people in my family have memberships with AAA.

AAA sent incompetent young male to provide jump start to battery from A-1 Car Care 623 New York Avenue Huntington phone # 631-467-5544. BEWARE OF THIS BUSINESS. They hire incompetent help stand behind the incompetence and refuse to acknowledge any responsibility for their wrongdoing. He looked at the battery and said "I don't know which wire to connect where". He connected them incorrectly and then had to reconnect them. He left car was running but when I went to move it had no power. I called them back and they said to call AAA. AAA told me they have NO responsibility and to address it with A-1. Repair Bill from Lexus $550.00. Refuse to pay anything saying they are not responsible and of course young kid that was sent denied any problem occurred. BEWARE of using them

They took very long and gave me a different time which it made me waited for 4 almost 5 hours since the tow truck guy came. I'm very disappointed. I paid money for my service. Why do I have to wait for so long.

Myself and my wife are retired and we’re traveling with our tow behind RV. When I got stuck in a ditch in South Dakota I was disconnected from our rv. I called for a tow. After 10 hrs waiting driver there were some snow on the driveway where we were stuck and driveway was not paved. He would not tow me. I contacted a different company. Had me out in a half an hour. Sent AAA the bill for $111.00 dollars. They would not pay. This is the first time I used them in the 6 years with them. My truck and rv had the silver plan. I will never buy this service again. UNHAPPY CUSTOMER.

I have been a AAA forever. The "emergency" roadside assistance has been steadily getting worse. Today I requested a tow at 9:41 AM. It is 11:12 and I am still waiting. And it is not like I am in some remote area. I am right in the suburbs in the bay area. I am wondering if it is worth continuing with them anymore.

Was a walk in. Arrived 15 mins before they opened. Guy was nice at first. Said car would be takin' in shortly. Well needless to say it was a lie. Called multiple times and kept being told same thing. Drove back over there. Car still in same spot for over 2 hours then he lied and said that he had told us on phone that it would be awhile. Well we were a walk in. Never called the place at all also he had to either put in system as walk-in or appointment told him go check his recorded phone line and he would not find a call from us and still was giving us a hard time been to the Hamilton AAA multiple times and same crappy service wonder why people only go there for oil changes.

Car was stranded on busy shoulder of I95 in Jacksonville. Call was made late afternoon to AAA to tow car to closest service station. THREE hours waiting on the shoulder, 2 of them in the dark, before they sent out a tow truck!!!! UNACCEPTABLE!!!! Would never recommend to anyone!

We called AAA to bring out a new battery for our 2002 Ford Escort. The gentleman insisted that our current battery was installed backwards, even though we knew this was impossible because we have been driving this car for years with this battery in this configuration with no issues. How could we have been driving around with a backwards battery? The answer of course is that we couldn't. The mechanic was clearly wrong but absolutely refused to listen to my dad and proceeded to install the new battery backwards. The car of course would not start with the new battery, because it was backwards! We had it towed to our local garage and the mechanic took one look and said, AAA put the battery in backwards. Long story short, we will only be calling AAA for tows from now on and will do our own batteries. It reflects very poorly on AAA and the independent agents they use when the people they send out could make such an obvious mistake.

We purchased AAA plus at 8pm on a Monday after my husband's tire blew out on the way to work. He managed to get the vehicle to the parking lot but was told he could not fix it himself until his shift need at 3:30 am. So I signed up a AAA Plus membership & paid the extra 50.00 for same day service. I told them he could only come out with ID because he would get written up. I also gave them all the specifics of the vehicle. The tow truck driver did not have the correct size wrench so he stripped the bolts on the cradle holding the spare, his impact wrench was not powerful enough to remove one of the stuck lug nuts so it stripped it, and the tire needed some air but his machine could not air it up fully. (we did not know the tire needed air) When I called AAA during the service they said they could tow it to their shop. But if they're not going to equip their wrecker....then they Said they couId tow it to a tire shop, but it's 9:30 pm & not a metro area.

A tow truck driver driving for AAA under the name Triple A Leasing in Bow, NH was driving recklessly, and hit my car. He then proceeded to insult me with very inappropriate language to call a woman and is now lying about the fact that he hit my car even though I have damage. As a woman I would not feel comfortable having one of AAA's drivers assisting me. I will never do business with AAA again!

I receive the membership to AAA as a Christmas gift from my son. He was moving 45 minutes from me so he wanted to make sure that if anything happen to my vehicle I would get help. I did in 8 months' time I started to have problems with my vehicle but could not afford to purchase a new one. Trusted that AAA would be there to help me. I was so wrong. 2 tows, 1 flat tire and 1 charge battery. The 5x I called because I needed a charge to go to purchase a battery. People they use are too expensive and I'm on a budget. Then is when they tell me that I'm only authorized for 4 calls for assistance. If I wanted they would come out but it would be a charge of over $100.

Well first I called on the 4th of July at 11AM for a tow, made sure they knew the truck was with a bad engine and a jump start wasn't in order, definitely need a TOW and nothing else. Two hours later, a jump starter guy shows up. Then finally order a tow truck, three more hours finally a tow arrives. Wasted my 4th of July waiting because they didn't care what I asked for. Today I receive mail asking me why I've left, and including forms to re-join. Look in my wallet, my AAA card says my membership is valid six more months! False advertising and fraudulent marketing practices! I once had respect for AAA and thought they were honest.

I have been a member of AAA for 32 years and have rarely utilized their services. I currently own three vehicles and one of the vehicles had a transmission issue on the road and needed to be towed to the dealership. The vehicle was driven by someone who was authorized to drive the vehicle and listed on the insurance policy. However, the AAA dispatch stated they could be of no service because I "the owner" was not present. I had no idea after all of these years this was a requirement. I am canceling my membership and looking at other options where the vehicle of the member and the person needing assistance is priority. There are many options available: Good Sam, AARP Roadside Assistance, Sams Club etc. Do your homework and make sure the dues you pay for service will actually be provided when you need them most.

I made it clear to the operator that I needed a tow truck to take my vehicle to a mechanic shop. When a vehicle showed up it was not a tow truck. It was a service agent in a mini cargo van that was hoping to sell me a battery. I made it very clear what I needed and they chose not to listen. The service agent checked my vehicle and realized that it was not a battery issue. I already knew what the problem was and that is why I specifically asked for a tow truck. I then had to wait an additional hour and a half for a real tow truck to show up. My mechanic and I were not happy. My first call was at 7AM and my vehicle did not get to the mechanic until 11:30 AM. They wasted a good portion of my day. I was told that I must specifically say that I have “engine failure” in order for them to bring me a tow truck. How ridiculous is that? Are we supposed to know that? This company is becoming more sales-based and not service based.

We were waiting for our tow for several days last July and never got the service. AAA logged the incident as a complaint, collected its details, and finalized it to their liking - not letting us know what became of it. Five months later, by the end of the (report) year, they sent us three texts, as if in response to our service call, even assigning a number to that dispatch. No service truck subsequently called to see where his help was needed. AAA created a phony paper trail to make it appear as if the previously mistreated customers (us) conceded and accepted their abysmal standard of service.

On December 23 I wrote to AAA requesting an immediate refund since I was refused service the previous night for a minor incident. First I had a rude and unhelpful person on the phone who put me on hold an excruciating number of times. My tire was wedged into a low stone wall and I couldn't move the car. She couldn't figure out how to categorize it and kept telling me there would be an extra charge if they had to send 2 trucks (but couldn't explain in what circumstance that would happen). Then she said they were refusing service and I would have to call the police and my insurance company. I then called VW roadside assistance and they were lovely, friendly, fast and happy to come through for me.

I’ve been a member of AAA for over 25 years and fortunately haven’t required too many services. Lately I’ve needed to call them three times for a tow or flat tire change. The first call, it took me about 25 minutes just to get ahold of a person on the phone to dispatch a person, which then was another 1 hour wait time. The second time I didn’t have that kind of time to wait for a tow so went with another tow service. The third time I waited about an hour and called dispatch back and found they put in the wrong address and then proceeded to tell me it would be another hour for someone to come out and change a flat (so total of two hours now). Luckily once, dispatch got it correct someone came out within 15 minutes. So, bottom line, they need to add more people and competent people to dispatch center.

Tim was most accommodating in towing my vehicle home. He was friendly, offered me a bottle of water and even helped me get in the cab of the tow truck as I walk with a cane. He backed my vehicle into my driveway with ease. I was very comfortable with Tim. He had a great personality and knew his stuff. I would recommend AAA highly to anyone. It has been worth every cent I paid for it. I have a Plus Membership.

Yes, I celebrated New Year's eve a bit too much. My husband called AAA Tow To Go, brought us and our car home safely. Because of this, I signed up for a membership. The driver was amazing, so kind, and he himself was thankful that we didn't drive.

I called for a tow in July. They sent Eddie's towing out to pick up my car. Eddie broke my steering rack and steering sensor. Eddie's put $400 in on the $1,500 in damages. AAA only paid for labor costs leaving me over $500 to pay out of my pocket. They claim "nobody is responsible and I'm lucky I got anything". Got towed this past Saturday night. The driver explained that the Eddie's was 100% responsible and that AAA makes them sign contracts for liability. They lost my keys during the recent tow and I called to find out about the money owed to me from July and file a complaint about my keys. They said "as far as we are concerned, that is over and done with".

My 2005 Honda with 250K Miles was died at repair shop but was told $2K to repair-not worth it. Called AAA but the tow driver said they would only pay for tow to home or repair shop, not webuyanycar.com. I'm going back to Allstate Auto Club where they treat you better.

On Dec 26 2019 I visited a AAA service center on Battlefield Blvd in Chesapeake VA, I am a many year aaa member. I live in Cape Coral FL, I had to drive up to VA, prior to leaving FLA my belt tensioner would growl when I would first start up the motor on my 2015 Chry 300c, I stopped at NAPA Auto Part store and they quoted me $160.00 for a new one, as I had to leave to go to VA I decided I would stop a the first aaa car care center and have them put a new one on, I knew it was only a 15 minute job as the tensioner is easy to get to and held on by one 15mm bolt, the Chesapeake aaa car care center was the first one I came across.

A few years back my parents both had AAA, and I got a flat tire while out of town. My jack was broken and so I called my parents and they called AAA. They said that since my name was not on the account that they aren't supposed to help unless my dad or mom is with me, but that they would claim that my dad was there and help me out. This was great, and I couldn't have been more happy with the way AAA handled my situation. After this situation my parents added both my sister and I to the account in case anything like this would ever happen again. More recently my car engine blew up and I was in the middle of nowhere by myself, however I knew I had been added to the account, so I called AAA.

This is a warning to anyone looking into AAA Roadside Assistance. Southern CA and Northern CA AAA are 2 different corporations and neither has access to each other's systems or roadside service calls. To put it in short terms. I was in Northern California and ran out of gas. A truck was dispatched and I received services. But because the 2 regions are not connected, Northern CA AAA did not know that I had already used my Allowed call ins for this year. So they could not inform me that I was out of services and that I would be charged a $90 service fee for them to come out.

I called AAA at 0845 today to have my 80 year old mom's car towed to the Toyota Dealership where it was to be repaired. I was promised it would be less than 1 hour. 3-1/2 hours & several phone calls later, no tow truck. I finally called USAA Roadside Assistance & they had a tow truck there in 10 minutes. I've cancelled my mom's AAA membership since they are totally useless.

I broke down on Christmas, van full of presents, an hour away from my Grandmothers house. Might as well of been in another state as I wasnt going anywhere. I had called a dozen numbers to mechanics, tow drivers, anyone and gotten a dozen answering machines. Christmas, no surprise there. So on a prayer I signed up for AAA, and they answered. They had a tech out to my car in 30 mins to jump my dead battery. Got most of the way home only to die again. Made another call to AAA and had another tech come out in 30 mins and got me enough juice to make it to the auto garage. I got picked up by my family from there. AAA saved my Christmas. Words cannot describe my appreciation for what they did for me. The second tech who jumped me was fighting a harsh sneezy cold to work on Christmas to help my stranded **. I'll never drive without AAA again.

I called a AAA tow truck company, they explained that I had to call the membership department. I did, I was put on hold for 10 minutes, decided to hang up and call another company. I did. They said the same thing. Tried again, someone answered the phone like they were just getting out of bed or something. Asked if I was in a safe location. I said yes. They put me on hold, I waited for 10 minutes and decided to hang up and to pay for my own Towing. What a Joke... I always read these GREAT reviews get suckered in and WALLA. I am still paying for my own stuff. WHY? Rated a Zero however, it wouldn't let me submit my review without giving it at least one star.

I had ran out of gas at 8:20am and called roadside assistance. They stated someone should be there in about 45 minutes. I had selected to receive text updates. It was now 9:45am and no response. I called AAA roadside assistance at 18007601480. I explained to them that I was still waiting for help and had not received any text updates. Just as I had finished my sentence I received 3 texts updates. One of the texts stated someone should be here within 15 minutes. I was then provided with the link for real time to track the location of the assistance. It was now 10:20am and nothing. I called again, this time frustrated.

Stuck at Walmart due to keys being locked in car. Called AAA and apparently you only get 4 service calls per membership year. This is something that should be explained at the beginning of the membership. The lady Christina and Erica were rude and unhelpful in this situation being 3 days before Christmas and they want 90$ for an additional unlock. My membership is up in March. I will NOT be renewing my membership.

FYI - If you forget to renew your membership and then pay your $119 dollars at a later date, AAA service is not available for three days after you pay your fee. Apparently AAA felt the need to make this policy change this year. I've never heard of a business model such as this. If I go to an Ice Cream parlor, I don't pay for my ice cream and come back three days later to pick it up. Maybe because AAA has the roadside service monopoly, they just don't give a crap about good service anymore.

PAY ATTENTION TO THE 1 STAR REVIEWS. I wish I would have read some of these reviews before purchasing any type of insurance with this company. There is an awful representative named Madison that clearly needs to make sure she has a cup of coffee before speaking with anyone because within 30 seconds of being on the phone with her I wanted to hang up in her face because of how awful she was being.

I have had AAA for 16 years and never a problem. On Saturday night I had a blowout on my right rear tire. Called AAA and an hour and a half later saw a wrecker searching powerline rd. Waved him down. He had been given the wrong contact number for me. Towed to West Palm Beach. Then on Monday had to have vehicle towed to dealer. Again called AAA. Wrecker on way. 45 minutes later nothing. This time I called wrecker service. Again AAA had given the wrong contact number. Finally had a wrecker on way. Operators sound half asleep. Call goes off and on like you are on a radio. AAA what's wrong with you?

My car overheated, pulled into a parking lot safely. Made the call for roadside assistance and tow truck driver was there in 40 minutes from Affordable Battery & Towing in Fort Lauderdale, FL. Driver's name was Tony #**. He was excellent and professional. It is a convertible and easy to rip the top if not done properly. He stayed with me until my husband arrived and took car to auto shop that we use. Even called to tell us car got there safely and he put keys in their lockbox. He made an upsetting experience run smoothly. Thank you AAA and Tony #**.

I will NEVER be without my AAA membership! Oh and now they have an app that makes it even easier to get help quickly!! This morning I woke up to a dead battery and had to be at work by 9am. I downloaded the app, requested my service and was ready to go with my new battery (installed).... AAA for the win????

I just find out AAA of the Carolinas has canceled my membership because I was using it too much! This is laughable. What else was I supposed to do with it? Sit it on a shelf and stare at it? I could see if I was doing something fraudulent, but to be canceled due to usage is insane. Praise God that I haven’t had any breakdown, because apparently this was decided in May and I’m just finding out because I noticed I didn’t receive an email about renewing in my anniversary month of November, and it’s nearly Christmas. But God is good, and He has kept me and my car covered. Minor issues were fixed without needing a tow. But that extra security and comfort that I felt when I had AAA is gone. But that just means God will work even better and stronger.