AAA Reviews

I booked a tow truck online. A person called me to confirm. The date they told me was incorrect. They AAA told me she would change the date. Then told me it cost $56 for the tow. I came home from work to meet the tow truck. I then received 3 texts asking me to rate the service that was provided. I called AAA to find out what was going on. I was told I did not a record for a tow today. The call center person was not at all professional or empathetic. I was told I can’t call for a tow until the day I need it. I had to call the repair shop and they will come and get my truck.

Called 2.5 hours ago to schedule roadside assistance for a flat tire. Was told the tow truck would show up in 15 minutes. Call back after 30 minutes and then I'm told it will be another hour. 1.5 hrs later they send the wrong truck even though I told them I have 4wd. That driver told me a flat bed would be here in 15 minutes. I call again 30 minutes later and they say my request had expired and they would have to start a new one! Still waiting. Done with AAA.

AAA left me stranded by the roadside on the FL Turnpike from 6 PM to midnight three years ago. And when I wrote to them reporting the incident, they sounded very casual, as if that was really no big deal, and that the only thing they could do for me was to credit the roadside service (not the $$$ I paid, just that "service") to my account. They are a horrible, antiquate company and have no regard for customer service.

I've been a member of AAA for about 3-4 years. Sadly The membership was canceled with a "non-renewal" that I was not even aware of. They would not give me a reason of why it was cancelled. All they said is that they reserve the right to terminate at any given time. The service was very downgraded over the years. It used to be good. You call them when there was something wrong if you need it a tow, a tire repair, battery charge. They would show up around 30 minutes later maybe an hour. Nowadays it takes them 2-3 hours. I didn't really complain since at the end of the day I still need it the service and I had to wait a long time. I was very polite and friendly with the people that show up to do my service.

We have been members of AAA for quite a few years. No more! What kind of company has a "no refund" policy if you request cancelation? STAY AWAY FROM THIS ORGANIZATION. Perhaps it used to be helpful for motorists, but there are many more options today. Last year I called to cancel the automatic renewal of membership after seeing it on my cc statement. The customer service person indicated "you are past the window of canceling the policy", without any options for pro-rating cancelation, etc.. Shady practices. I decided to keep the coverage for a year, but told them to remove the automatic renewal from my account. What did I find on this year's cc statement? Another $177 charge for their membership.

Stay away from this service; horrible customer service; towing companies switched during the time I was waiting, for a less than 2 miles towing I am still waiting and 2 hours are passed. The app does not show the updated time of the service.

My children and I lose battery power on the evening of 10/5/2023 at 6:30pm. I was able to pull into a gas station before my battery died to call for assistance. I was given a time of 7:15pm for service to arrive. I had 4 children with me. 1 who is special needs. I explained all of this to the agent. At 7:22pm I called AAA back for more information on my service person because my phone battery was on a low percentage and I didn't want the service person to cancel the request. I was told they were still "on the way" at 8:30 I call again this time, I was told a new service person was coming and I would get a call from them soon.

AAA is a ripoff. Used them once and the pick up driver kept key to vehicle and when I attempted to retrieve the key the young lady giggled and said no way to get in touch with the pick up driver... Would think they had a previous days dispatch somewhere! Yesterday, called and went thru the steps to initiate a tow truck. 7 times I used their 'quickest' method to initiate with nooo results. My wi-fi was on and after walking home to insure wi-fi, same results. Later that day I was smart enough to keep hitting zero until a live person answered. He dispatched pick up. At 11:38 pm the driver calls, I said, "at this time of night?" His response was, "Unless you want to wait until morning." I did. This morning I call him back, he shows no record of a pick up order as it is a 'new day' and he doesn't come on until 1 pm!!!!

1st of all it's all a scam and don't waste your money!!! We have 2 people on one account. I called only once then called and canceled the 2nd call within 2 mins since they said it could take up to 3 hrs. Tried to call 1 more time mths later and told all my calls were used. What??? They wasn't. So the other card member called. After a long wait they finally showed up. Jump started my car. The man came in a car with his wife and kids in the car. He was heading for church. OKAY??? Well today we called for a battery jump on one of the three vehicles. I knew somehow they said I used my 4 calls so the other cardholder called and now they told them their 4 calls were used up???? SCAMMERS.

Waited 3 hours 100 degree Texas heat and truck never showed. Received three texts pushing out the time from 8:00 to 9:30 am. Then went dark. Called AAA. Talked to a computer and then they texted me. Never a call. Could care less. Will not renew my membership and took roadside from the dealership. Awful company.

After about a month of patiently waiting for his truck to be fixed. And 3 failed batteries, we asked for a refund. Their cheap batteries are the worse. As per their receipt, if you are not satisfied with your purchase, you may speak to a manager and request a refund. Good luck getting a refund. The so-called Child-like interim manager made fun of me, as I walked out. We paid close to 2000.00 at this facility and were treated poorly and very unprofessional. We are stunned. We've made the decision to speak to an attorney. I feel we are not the only ones being scammed by this company.

They are the worst!!! 4.5 hours on the side of the road. They ask if you're in a safe place and when you tell them NO it doesn't change anything. Sorry still 4.5 hours. It doesn't matter what day of the week or time of day, it's always the same story, we're experiencing high call volume right now. What a ripoff, keep your money and use it for the one time your car breaks down and you actually need them!!!

If you are considering AAA, don't. I have been waiting more than 3 hours for a tow truck. I was told the wait would be 1 and a half hours out. Got a call from assigned tow truck driver that he was in another city. Call aaa to see if we could get a tow sooner but that was a big mistake. Waiting longer. Do not waste your money, as you will not get your money's worth.

AAA Road assistant is a BIG SCAM. PLEASE SAVE YOUR MONEY AND TIME. TODAY IS 10/3/2023. I CALLED 10/2/2023 @ 12PM AND I STILL HAVE NOT GOTTEN A TOW TRUCK YET!!! Please I repeat don't spend your money with this company.

Came home from vacation, car in driveway had dead battery. Long story short after 4 phone calls, one of which was cut off after being on hold for 25 minutes, get a call saying they may not make it out. 4 hours later. Had to pay extra for dog sitter 'cause can't go get him and may miss work.

On September 20th, I called AAA, I have the Plus level service, at 7:00 PM to request a tow in Titusville, NJ, just over the line from Bucks County, PA, Metro Philadelphia, and was told I'd receive a tow in up to 90 minutes. At the two hour point, I called them back, asked the status, they told me 30 more minutes. At the 3.5 hour level they still had not shown. They apologized and told me there was nothing they could do and had nobody. I had to pay $400 cash to an extortionist to get my car off the road and to my home at 12 midnight. AAA's lack of communications and their poor choice of providers is reason enough to NOT use AAA. When I called them to request a refund they told me it was not a licensed towing company and the best they could do was a $125 credit on future fees. Why would anyone want to use them in the future. Stay away from them not trustworthy and not worth the money.

After paying AAA for over 35 years, I finally needed a tow and they refused to tow my car because they were too busy! Absolutely UNBELIEVABLE!!! I have probably paid close to $7000 for the safety and security that I thought AAA provided only to find that they will only help when they’re not too busy. ABSOLUTELY DISGUSTED BY THEIR ATTITUDE!

On September 25, 2023 my heater hose broke on my truck. I pulled in to the SSI parking lot and called roadside assistance at 4 pm. They started looking for a tow company in the area, mind you I live in a big city. They called me back an hour later and said they could not find anyone in my network, that I would have to call a tow company and pay the tow company out of pocket and they would reimburse me. I told them I have no money, this is why I pay to have you on my insurance. It took me 4 hours to get my truck to the place to fix my truck, thanks to my sister that lives 6 hours from me. I have never heard anything back from roadside assistance at all. I would recommend you not use this company, unless you have money.

If I could give zero stars I would. I have, and am still waiting 22 hours and counting for a tow. There have been multiple cancellations that I was not informed of. Was instructed about 17 hours ago by their automated system that service was going to arrive at my vehicle in 25 minutes. No one showed up. Apparently the tow that originally accepted the job cancelled an hour after accepting it. Did AAA let me know this? No. They had me go and meet a service call that was cancelled hours earlier.

Literally the worst service anyone could receive. As a consumer you hold certain companies like Triple AAA to higher standards, the fact that I called them at 8:34 am and am still currently waiting at 11:32 am for a tow literally 0.2 miles away. It’s ridiculous. I have two toddlers who haven’t eaten, diapers need to be changed simply because we went to get an oil change and broke down on the way home. It’s crazy, every time you call they say the call was redirected and someone else will take another hour to get here. IF YOU LIVE IN THE APOPKA AREA DO NOT PURCHASE TRIPLE AAA! TRIPLE AAA VEHICLES DO NOT RESPOND TO CALLS OUT HERE AND THEY USE THIRD PARTIES THAT CAN DROP THE CALL AT ANY TIME. Please do not purchase. It’s a waste of time and money.

9.21.23: I enter the online "self-serve" portal of AAA Michigan (michigan.aaa.com). I logged into my account to pay my premium. I enter my Debit card information and click the "pay now" button. After clicking the button, the screen displays "System unavailable, please try your transaction later." I wait several hours and then log back into my account to retry payment process. At that time, my account displayed $0.00 payment due. I never got email notification of my payment processing from AAA, nor did I receive any confirmation number as their system glitched with "System unavailable" message. I then logged into my banking account and saw that there were two (2) pending charges from AAA..

How come we still pay for the worst customer service and service there is. I’ve never gotten a services under two hours. Recently I put a call stranded in the middle of the road 3 hrs and nothing. How can they not get one towing service to come. It came to my car battery dying from using the blinkers. I prefer to use the insurance agency towing that takes the same but at least I’m not paying extra.

STOP! STOP! STOP! Sending me your useless emails that I don't even remember signing up for and are so annoying because you will not let me "unsubscribe" without logging into an account I don't even think I have. These "offers" all turn out to be higher priced than any of the regular travel sites, so why should I bother. Burn my information, but PLEASE, I am begging you to STOP with the harassing email campaign. I am NOT a member and would never want to become one. BTW, this is the review I am posting of your company. Fix your damned fake "unsubscribe" button and leave me alone!

They always take over 2 hours but always tell you an hour. Tonight I have my new born with me on the side of a highway and they kept telling me an hour, well 3 hours later no one is still here to help change a tire. Come to find out they never sent my request in…. How ** can you be to a new mom at 1:30am who is stuck on the side of a highway.

In August my wife and I drove from Greenville SC to Hendersonville NC. We experienced a tire blow out. We called AAA multiple times and they never sent anyone to help us. We waited over 4 hours and placed multiple calls to their so called Customer Service Center. This began around 2 PM at 6 PM a Good Samaritan came by (retired Henderson County deputy). He put the space saver tire on, sent us to a local tire shop who put air in that tire and recommended we go to Sam’s Club before they closed. This is the 2nd time AAA repeated this lack of service. We have been members for 16 years. I cancelled my membership and requested a refund. I received a partial check. I never received a call or letter explaining why or apologizing. Absolutely horrible service provider.

Our RV broke down on HWY 3 and when I called my AAA Plus RV for a tow the dispatcher told me that in Washington they (AAA Plus RV} only paid up too $500. and I needed to come up with $1200. before they would come and tow us off the HWY. I started to call around and found a truck that did do AAA and took out RV to the repair shop for under $500. I called a new dispatcher and she told me that we had to follow the truck to the repair shop or they would not pay. When we got there the driver told us that was not true. He had all our information.

The sad truth is after 40 years of membership I am truly upset at AAA and now look to change co. I have RV coverage and only needed to be towed 10 miles they had no providers, this is the second time I had problems with their supposedly Rv coverage. Its had been 3 day and I am still stranded. They have contacted to another comp. Who charges you a small fortune. I was quoted from $900. to $1500. Just to tow me 10 miles. It's cheaper for me to get a mechanic to come out and repair my rv rather than to use their service which defeat the purpose of paying them. Now after over 40 years it's time to change sad to say. They have good service for regular vehicles but for rvs it's bad and not worth having.

AAA is the worst insurance company in the entire world.. I needed roadside assistance to tow my Cadillac to the nearest shop.. They said they would be there within the hour. Then they told me they would be there in a couple hours.. Then the tow company called and said they can’t tow my car at all… WTF.. So then.. the next day I was told that the Cadillac dealership needs to fix my problem so… I called AAA roadside assistance again.. After I paid 166$ for the tow to the local shop.. now I need a tow 25 miles away to a dealership.

Transmission went out on our car; called like the advertisement so politely shows. Quick roadside assistance my foot! Broke down at six pm! Called and kept getting update calls from them once 59 minutes away; then 29 minutes away! An hour later still no one showed up! Called the company. They stated no one took the call and they would dispatch someone to come then! Yep you guessed it. Again calls stating how close the tow truck was and another two hours of a no show! Only to then contact them and be told it would be morning before they would have a truck available! Seems to be a big scam of a company and Better Business Bureau should step in! This company takes your money and leaves you more stranded than you already are in the first place! Six o’clock much easier to find a ride than four hours later at ten pm! This company is a joke and I will not keep paying for this bs as no one else should either! It should be shut down!!!!

So I'm Mitch - Knox TN. I was at the Rod Runs in Pigeon Forge and someone threw glass on the parkway and slit my brand new tire. I call Triple A *for the first time ever and this is at 1am in the morning. At 7 am I drove my truck a mile on the rim to a gas station where I plugged my own tire in new clothes and shoes and then drove 25 miles on it and lucky to have made it back to my shop. Their excuse was the area provider took the weekend off. The rep was nice as she could be while telling me I was doomed.. I am super disappointed and who on earth would abandon their post during one of the busiest weekends of the year for Pigeon Forge. The provider they have on call should absolutely be canned this entire night and morning. Was ridiculous. Thanks AAA for all your incredible help.. Don't waste your time with them. In the past 10 yrs every time I've called seeking a tow it takes 2 hours just to get loaded on a truck. This time I was on my own.

My van broke down in the middle of a busy road- I called AAA and they made me wait for 2 hours for a tow that never arrived. On inquiry another 45 minutes wait, then on to a very obnoxious supervisor that informed me that no tow was available till next morning. When I explained that the van was in the middle of a busy road, and I asked the supervisor for his name- he HUNG UP. This sort of service is horrible and UNSAFE. It seems they ate like all other subscriptions- they look for your annual subscription and when it comes time to deliver service they FAIL to do so.

So I call AAA for emergency roadside assistance. I broke down on the side of route 2 with my 9-year-old son. They told me they would not come and get me because I have a child. I had nobody to come and get me nobody was available. There was nobody for me to come get me so they told me, "I don't know what to tell you." So I've been sitting out here for almost 2 hours with my child and I finally decided to call the police to come and give me a tow. I can't believe the AAA is so heartless and won't come and get you because you have a 9-year-old with you. Like what am I supposed to do? It's not like I can call an Uber to pick me up on the side of the highway.

The radiator went on my car at 20:00. I was able to pull into a parking lot to make the tow easier, and called AAA at 20:30. The automated voice told me they sent my phone text link and that this was "the fastest way", and then reminded me again that the text link was fastest. The last time I spoke to a person, the call was over in 5 minutes and a tow-truck called me 3 minutes later to tell me they were in the area looking for my car. With this text link, I had to fill out a form on my phone, describing where my car was, with the only options being interstate; highway; parking garage; or shopping center. There were no options for just a parking lot, but I picked parking garage. By the time the forms were completed, 20 minutes had passed and I received a text that the ETA of a tow-truck would be 00:30... four hours.

The service couldn’t be worse. My daughter & niece (both 18) were stranded in a parking garage at 11:00pm. AAA kept notifying them that they were coming, but did not arrive until nearly 2:00am, only to have brought a drunk tow truck driver who didn’t have the right truck to actually tow the car. By then, I came out there (a 45 minute drive!), trying to escort their car, by driving behind them. They broke down on the freeway. Now I had to call AAA again. The tow truck driver came out, but was a total jerk. I just figured that was an isolated experience, but it wasn’t.

7 hours of waiting in a sweltering hot car on the side of the road. I finally got tired of waiting and took an Uber that got there in 3 minutes. On my hour ride home in the Uber AAA called me back to update me that it would be even longer. I told em I left and took the keys with me. I’ll bill them for tomorrow’s private tow. Then I’m canceling my membership

A policy holder with AAA hit my car, and since then I have had to jump through 100 hoops trying to get ahold of them. Not once did Robin ** ever call me back, and as kind as I was with my voicemails and calls - she seemed very irritated when she did finally answer after days of calling and leaving messages. She also hung up on me twice, maybe she thought our call was over, but she did not even give me a chance to ask my last questions - as soon as I said thank you for one thing, she hung up on me - twice. I would say she is horrible and should be fired, but from all else that I've read about this company - maybe that is their criteria!

If I could give a 0 star rating. I would. I must say the home and auto insurance is great. However, waiting almost 3 hours for roadside. Is not triple-a does not pay tow providers a decent rate. That is why you must wait so long because no one wants to work with them.

I called AAA at 620PM, request for assistance was put in at 622, ETA was 644 then 701 then 822. I left customer service know several times me and my 6 year old were on the side of the highway. I was put on hold for 30 mins. AAA called saying 5 mins away at 815. They took a tire change before me. I will be cancelling my services. My friend came across town before AAA. A service I pay for definitely not worth it

I can remember 10 years ago, AAA was efficient and reasonable. Now, I’m expected to wait several hours for a tow. I was told I should expect a tow in 150 min. I waited 3 hours, called back and they claimed I did not have a service call. They sent another truck, I’m told 45 minutes. I wait an hour, call for an update- another 45 min out. At this point I’ve been waiting nearly 5 hours, and it’s 1am. They finally sent a truck, who said aaa sends them over an hour away for tows and San Francisco gets priority over all other calls because they can charge more? What gives??? Not worth the money.

I've had AAA for 9 years and never had to use it until Feb of this year, the towing company that subcontracts for AAA showed up to tell me that my 2017 Promaster van was not towable by AAA because it was a work van and too heavy but his company could tow it, to which I thought a different tow truck capable of doing it would show up, nope. Same driver, same truck hooked it up and brought it to my mechanic. So I called AAA to report this to which they said it was a work van and nothing could be done.

Like everyone else is saying this is a horrible company, they have no problem, taking my money, but when my son broke down yesterday away from home in Tampa. They may just wait five hours and no one showed up! It’s impossible to speak to a human, and the web updates are completely useless. They should be held liable for what they do to people.

After contacting AAA to tow my vehicle, I waited on the side of an extremely busy interstate for over 8 hours. After numerous phone calls from me and my husband, I was told that they dispatched to my location. They dispatched a truck that was 2 hours away from my location. I was lied to and AAA dispatch said that they arrived at my location and I was not there. They again dispatched another truck to another wrong location. I finally gave up and contacted a local tow dealer to get me home. I WILL NEVER CONTACT AAA AGAIN. I was lied to numerous times and they were not help to me.

So my family and I were driving to Florida from Maine, our tire blew! My mom called AAA FOR HELP, which takes 700 years before you can even speak to someone! Then they tell us that they can’t help us and they’re gonna call law enforcement because we’re endangering others. We wait about 30 minutes, mind you it’s 98 degrees out. The law enforcement never showed up so I’d take it as they never called them! We’ve been here for a hour now.

A week and a half ago, I reached out to AAA roadside service for a battery test/recharge/possible purchase on a vehicle that had started. This was something that has happened before, they came and tested the battery, offered to sell me a new one, and install it on site, and it went smoothly. However, this time, it went differently. The technician informed me that he can sell me a battery and install it for $190 after testing it, per usual and this is what I was expecting it to do. He jumped my battery, and read the test. He informed me the battery had a low charge, and that I needed to let it run OR go to a mechanic for it to be charged. He informed me everything else was fine, and left without giving me a chance to buy a battery. I then took it to a mechanic, and they discovered the battery was dead. Changed the battery, and charged me a total of $335.

So I have had AAA for over a year. Never had to use it. T-Mobile offers a promotion that includes AAA so I canceled my membership to activate the membership through T-Mobile and it wasn't supposed to have any separation, it was supposed to continue. I needed assistance last night and they tried charging me over $200 just to come out and unlock my car because it was the same day assistant request. Isn't AAA supposed to be for same day? Horrible service and the representative just don't care. They're like, "Well that's what it is. Either pay or we can't come out," even though I've been paying for over a year and the one time I needed it... I'm still not in my car. I guess I should have checked their reviews. They have one star understandably so.

Heartless company is the best way to describe AAA. Car gets a flat at 10pm September 4, 2023. Call AAA at 11:30. They said tow truck will be there at 2am. It's 3:42 and all they said is they're not in route. We may have to call a company ourselves or wait till "tomorrow". My husband is on the Florida Turnpike and his phone is NOW dead! All they can tell me is they have nooo update and they sent a message to the dispatcher. The truck driver is still not on their way. He can't walk to an exit. He will be stopped by police. I hope they lose a good amount of customers that will affect their business tremendously. I have noooo way of reaching my husband!

I have had AAA for three years. As far as towing goes they do alright, the rest of it is a joke. They replaced my battery in my 2015 Dodge Journey. I got the one with a three year replacement warranty. If you are familiar with the Dodge Journey you know that you have to remove the right front tire to replace the battery, I know, go figure. About 14 months later the battery goes out on me, and also if you are familiar with this wonderful car you know it will not run with a dead battery, even if you jump it.

I requested service for my Prius whose battery wouldn’t start, even though AAA changed the battery 8 months ago. The technician came, jump started my car and told me to drive it for 30 min. I asked him to check that the battery in the back was well connected because it was relatively new and didn’t expect it to die just because I didn’t use the car for 2 days. He checked it, said everything was fine. He got in his car, I got in my Prius but at that point the car had stopped again because when you start it, if you don’t drive it soon after, it just stops on you. In normal circumstances, it gets back on just fine, but mine had no battery!! I couldn’t drive the car an inch. It wouldn’t go to “drive”! So I quickly got out of the car and tried to stop the technician, but he took off. Not even sure he even saw me.

Sep 2 @ 1 pm my car suddenly stopped working in North Bergen parking lot, call AAA (I had membership long time ago, never used before), they said: "If car doesn't move I can't help you!" Of course doest move. That is why I'm calling them. Nothing they could do, I had to call a private tow truck!

While traveling with my two kids, I got a flat tire and had to pull over on a narrow shoulder on a 70mph expressway, where most traffic drives significantly faster. Also, it was 9:33pm. Called AAA and they sent a text link to request help. I was sent an auto-generated response about how high the volume was and they would get to us when they could. This was on a Thursday night, mind you - not a Friday or Saturday. At 10pm I hadn’t heard anything, so called to talk to a human. She apologized and said they were looking for someone, and she was upgrading our status to “critical” because where we were wasn’t safe. Ya think?!

Called for roadside assistance at 830p. No one showed up. This was for my son who is away in prep school. I shudder to think if he was stranded in a remote area. Called again this morning at 6. Hopefully he will get help this time. This was the 2nd time this has happened. Another time in another state same thing same nonresponse. Had to find my own service. It was reimbursed but how inconvenient when you're supposed to have peace of mind with a service like this. NOT GOOD.

I got stuck with car needing to be towed. They said it’s gonna be 90 minutes. Then 2 hours. Then 3 hours. Then stopped responding. I ended up getting a private towing at the end of the day. Really not sure how are they still in business.

We have been a long term customer of AAA for roadside assistance. We always appreciated their service since my children drove older vehicles. My youngest son bought a new vehicle so we no longer needed the membership. I called to cancel the membership since I was the person who paid for the membership but they wouldn’t let us cancel. They said it was in my son's name so he had to cancel. He called today and they said it expires in April and they wouldn’t be able to cancel until April. (This is August of 2023). There is no credit even though we have 8 more months before it expires. I understand it is not a large amount per year but there should be no reason why we can’t cancel today. He doesn’t own the car anymore that the membership is under. The customer service was sub par after being a customer for a very long time.

I broke down in the middle of June in Phoenix,AZ when we were under an Extreme heat warning. It was 112 outside and service was 5 1/2 hrs away. I had to go to work and couldn't wait there 5hrs. I called an Uber and called in to get a time and was told no one but me had to be there and driver would not wait. Asked if I could have wife go there as I was going to be at work and if any exception could be made. Was told no, then asked if I can get a better time. Was told any time within the 5hrs and I quote when I say this sup told me "you are free to call another tow truck company."

I was on a major interstate, i17, which is the only interstate to run north/south from Flagstaff Az to Mexican border. I was 30 miles south of flagstaff, one of 3 major cities in az. I requested roadside assistance and was told the ONE tow truck they contracted with was not available. It took 45 minutes for their "troubleshooting team" to find a truck, one hour away. At first I was told to hire a commercial truck on my own and get reimbursed, as they might not be able to find anyone. Why should I pay because it never occurred to you that your single truck could be unavailable at times. Switching to Geico roadside assistance.

Today my car was dead and wouldn't start. I originally requested battery service (replacement). After talking the AAA Rep., she indicated that the problem maybe the battery but felt it might not. Not taking any chances, I requested a tow to our mechanic. She set that up and we soon received a from the local contractor who stated that she was sending a tow out, but that the car might take 3 days to get to the repair shop. She stated the the car would be stored in a secure facility. When I asked why 3 days, she stated that towing a vehicle 40 miles is considered a long tow. I objected and said my wife and I can't be without a vehicle that long and she said, "Sorry, but it is what it is."

Just joined them again, have not had a membership since the 1990's. They used to be very good. Terrible now, website barely functional, have to call an 800 number to do anything except increase your membership. Phone numbers are not routed correctly, takes at least 10-15 minutes EVERY time you call them. You can usually get enough towing and roadside response through your auto insurance these days.

Got flat tire near LAX airport. Called AAA for a tow. I’m Premièr member. They said a truck would be dispatched within 50 min, then texted it would be 2 hours, then 3 hours, and kept delaying until 6 hours - in Los Angeles! Ended up calling a private towing truck. This is ridiculous! Don’t bother paying for a membership.

I've had a membership for 3 years and have only needed assistance a total of 3 or 4 times. Each time it took a minimum of 3 hours to a 24 hours. Today's last experience, my mother's car died on the side of the road around 7pm in which she called and asked for a tow as expected someone would do. She was told that there would be a tow in about an hour. Which then changed to "some hours" said the tow guy. Then after I personally called AAA because it was now 9pm and I was right next to her when the tow guy called and stated the above sentence the customer service rep said that the guy had written in their documents that they told her there wasn't anyone able to tow her tonight and declined the tow. Our advice was to call back tomorrow or get a independent tow service which may or may not be reimbursed by AAA if approved.

I submitted a service request to AAA online at approximately 830pm. We received confirmation that our request was received. I called AAA 2 times that night after not getting a call back. We finally decided to leave our vehicle unattended and go back to our home in another vehicle. We live approximately 1 hour away. The next morning, we called a service provider on our own. Shortly after, AAA called to ask if we still needed service. We told them that we were still at the vehicle.

So I been a member with AAA for over 15 years and very really do I use the service. But today my fiance got a flat tire 16 mins away from our home in Westerly, RI. She calls AAA to tow her car to our house at approximately 3:35pm and was given a 1 hour estimate for someone to go pick her up and tow her car. She calls back a hour later and they say they are backed up with calls so if she wants to get a ride home, leave her key in the car and they will have her car towed by 9pm well guess what? She calls at 9pm and she gets the same story about them being backed up with calls , it was literally 6 hours and they still haven't helped her out.

Wish this can be a zero. I had to create 2 BBB cases to hopefully get the assistance needed soon! I was promised call backs from Member Relations from a case created 08/26. Dispatch cancelling my tow because she claims No unattended tow, then claims I didn’t have my registration. Never told her that Information. Just moved and said, "I have my title. I’m sorry." Then she still said no. Called back. David was great and someone called and said they would be 3 hrs. Called back in 5 hrs. They cancelled because they claimed I didn’t answer at 3PM!?

I wasn't able to renew my roadside assistance membership because AAA - The Auto Club Group indicated to me that I used the service too much, after being a member with them for YEARS! DON'T offer services and CHARGE people for the service, if people aren't able to use the services! VERY Disappointing.

Waiting more than 4 hours for towing, me and my mom 81 years old. Very frustrating, never recommend. Nobody answer, I talk to supervisor Keith. And he’s told me, never what we can do for you. And no estimated time to towing arrive. Bad, bad, bad experience.

I had a flat on a dangerous narrow expressway where the speed limit is 75 mph but every one goes over 100. There is very little room to pull over for safety. AAA NEVER CAME for 2 hours! I called my Starlink from Subaru and they came in 20 minutes. Also they really want you to go online to request assistance but I couldn't login. I did talk to a human who said she dispatched a tow truck. They did not help me a couple of years ago too. I have been a member for 34 years. So sad to see such incompetence! They were a great company many years ago. Goodbye AAA.

Worst company I've ever dealt with. I called and ordered a tow on 8-25-23 at 7:30 am and it said a to would be to me by 754 am. Next thing I know I get this text (Hello. This is AAA with an update on your service request. Due to high volume in your area we're running behind. Your request is in queue, and we'll update you soon with a more precise ETA. Thank you for your patience. Stay safe and we will see you soon. NOTE: This inbox is not monitored for support requests by text. Text STOP to unsubscribe.)

I called for help at 11pm and have gotten 3 different stories from 3 different rep. 1st one said an hour. 2nd one said 20min out. 3rd one said they have no one to come to give me assistance, I'm like really but when you all solicited business from me you guarantee the service. My next step is to file a complaint to Better Business Bureau. So sad what has become of this company. I wouldn't recommend this company to any of my associates.

We’re are incredibly upset with the lack of service we’ve received. We bought a AAA battery last year and it died this summer. We had it jumped 2 times in July, both times we were told it wasn’t fully charged to begin with and they refused to give us a new one without a mechanical report showing it wasn’t the car itself. We got the report, the battery died again for the THIRD TIME is 5 weeks and we were told we needed to submit the paperwork. We sent it in and never heard back. We have called the number we were provided to get the new battery authorization and every single time the woman wasn’t available or had just stepped out.

Been with CSAA for 30 years and have used this service maybe 3 times. I just was told that if I was a new member I would save 70 dollars annually, however when I said why don’t I do that, the manager Jared, said I would be committing Fraud and would violate their terms of service, so I received a veiled threat from the management team from CSAA for seeking better pricing on a service they haven’t provided in 30 years.

I called for a tow at 5:45am. It is now 9am and according to AAA they are still waiting for a driver to be dispatched to help me. They don’t know how long it will be, but said I was in line. I’m going to try and get a refund. This is just silly. No one cares.

Called to try to get help starting my car and the lady could not find the make and model of our car. It was because she couldn't spell Jeep, instead she thought it was spelled with a G. Meanwhile it was hotter than blue blazes outside and she put me on hold and 10 minutes later I hung up. Terrible, shouldn't have to deal with that.

Called for a tow in late afternoon of day 1. They gave me a 3 hour window. They did not arrive. I called back and they assured me an early am pickup if I would cancel and rebook in early am of day 2. I called at 6:45 am and they gave me another 3 hour window. Driver abandoned the pickup after getting lost instead of following directions. It is now after 10 am and no new driver has made contact. Unreliable company.

My car died while camping an hour north of Ft Collins CO on 8/13/23. I called AAA and sat with my car for 3 hours without getting any ETA. Had to have a family member come get me and no choice but to leave keys in the car and approve an unattended tow. I called several times before going to sleep with no updates. At 4:20 am I got a robo call that the car would be picked up at 8 am. Then an hour later, another call saying I was back in the queue with no update. I started calling again in the morning with no results.

On Friday 07/21/23 around 2pm I was travelling north down New State Road in Manchester, CT when a driver of a AAA flatbed pulled out of Hilliard Street, I saw him look to the right and looked to the left, saw my vehicle too close for him to pull out and he did so anyway. I hit the brakes and had to make a pretty abrupt stop. I beeped my horn as I started braking and the driver flipped me the middle finger while laughing. This at an intersection where many accidents happen, one a year and a half ago where a 15 year old girl was killed in an auto accident. And the driver takes such irresponsible, arrogent risks and has zero respect for the general public.

I locked my keys in my car with my credit cards and my keys. Yes they came out two other times. I have four family members on the same account who have no used them for the same issue. The lady was rude. I decided to cancel my membership cause they couldn’t unlock my car to pay them. Poor service, rude and they cut you off and out you constantly, out you on hold time. The lady’s name is Anita.

My car was overheating on the way home in July in TN at 6pm. Called AAA, talked to a robot for 20 minutes and the system was still saying the wait to talk to a human was over 15 minutes so I switched to online as directed. At 7:30 and the ETA being pushed back twice I called for a ride, went home, got my truck and trailer and towed it myself. At 7:45 on the ride home I got my final update, which I didn't think much of as I cancelled it after that text. At 8:30 the following morning (14.5 hours later....during a heat advisory and severe storm warning...) a tow truck driver called and said he was 20 minutes away. I literally could have PUSHED the car home faster than they got a truck out.

If I could give them no stars I would. I have had them for over 4 years and the service has been horrible for the last year. Last August, we had a flat tire and, because we were supposedly broken down on a highway that they did not service, I ended up spending $200+ to have my car towed myself ON vacation. Fine - it happens. About 2 months ago, the car broke down AGAIN with my husband and 9-year-old son on the side of the road after 9 pm. I called AAA and spoke to someone who sounded like I woke them up. Set up a tow and was told they did not have an ETA but we would be texted once the driver was en route.

I contacted AAA for a tow yesterday at 730am ET. It is now 9 am ET the next day and I AM STILL WAITING FOR A TOW!!! Services are sub-par at best!!! AVOID at all costs! BTW AAA offers you to arrange your own towing and then submit the expense for “consideration” for reimbursement which could take 8 weeks!!! WTH!!!

As I am writing this, I have been sitting here on the side of the road going on 6 hours waiting for assistance. We broke down at 2:30 in the afternoon. It is now 8:30 pm and no help yet. We missed meals, medications and family dinner. In all the years I've been a member, this by far is unbelievable!

AAA took literally hours to respond, even after I told them I was not in the safe space waiting to get back into my car. They told me I would have to get someone else to respond and then get reimbursed, which is totally unacceptable after paying for the service. I did not feel safe and would not recommend the service.

The full-size auxiliary battery in our camper was dead so I called our previously trusted AAA. The guy confirmed it was dead and installed a replacement. Great, I thought until two months later I started noticing issues with electrical elements within our camper. Given it was a brand new battery I didn't think it could be anything to do with that. So I took the van to our trusted mechanic expecting he'd have to do quite a bit of sleuthing to figure out the problem. Nope. He opened up the battery compartment and immediately found the problem: The AAA was the wrong size! It was 30% smaller than what it should have been and as a result, the battery was sliding around in the battery housing. Doing so had damaged the two connector ports. All this on top of it being underpowered! So yes I asked my mechanic to fix the broken pieces and install a correct-size battery.

I called AAA tow service after getting stuck near the on-ramp of the I-10 fwy, 1 rainy day in New Orleans, LA. I called apx 2:01 pm & was hung up on. I reconnected apx 2:10 pm, requested my tow & was told by 3:40 pm to look for truck. Ok, it's raining & probably a busy day for them. 2:20 pm, Mary called from towing company to verify my location & gave the same time of 3:40 pm for my tow. By 3:15 pm DOT towed me away from the muddy ramp & I cancelled the AAA tow. At 5:49 pm I received a call from AAA - they were on the way. UNBELIEVABLE. I then received an email from AAA Missouri with the caption: Request Roadside Assistance in Under 5 Minutes. The service in NOLA is horrible. I have had many years of SUPERB service from AAA in other states, but NOT here.

Yesterday I was on my way home from fishing and blew out a tire on freeway 180 in Fresno. I had no water no shade and it was 103 outside. I explained the flat was on my boat trailer and she refused to send help. I had the jack and the spare tire but no way to take the nuts off. She said, "Sorry we don't do boats and have a good day." No help at all.

This was the worst service I have ever gotten from AAA. I called and no one had even been assigned my request 2 1/2 hours later! I will be cancelling my membership! They apparently don't really help you at all. Save your money!

Called to get fuel delivered because I can’t use the app. No matter how many time I call can’t get that set up right. So I called to have fuel delivered. We ran out of gas on the interstate. They dispatched someone. Said it would be an hour. Then I get an update that added 17 minutes to the wait. Mind you it’s 90 degrees out and we have a baby in the car. And hour and a half goes by so I call to get an updat. They said service is running late. They will have the driver call me. 20 minutes later still no call so I call again. They said they would get a hold of the driver. Five minutes on hold. AAA representative gets back on the line saying they aren’t coming and I would have to go through dispatch and wait again or I could find my own means. No apologies no remorse. Just we you're screwed. Good luck basically so disappointed in AAA and the provider. I would like someone to reach out to me.

When I cancelled my insurance policy with them, it never occurred to me I’d have to cancel my membership — you have to pay for a membership to get the insurance. Thereafter, using Auto-Pay, they withdrew $70 for a membership I thought I cancelled. To get my money back for a product I didn’t want was hell! Plus, they shorted me $14.00. I had to wait over 3 weeks for my money which they helped themselves to. Their customer service was impossible to use. Only my bank could get some of my money back from their “travel agents.” AAA is a dying company surviving by taking as much money as they can and keeping it through an impossible web of disservice.

They downgraded me from 100 miles to 5 miles without telling me anything. Triple A sucks. Don't use them. It's going to cost me $450 now to have my truck towed to the shop. Thanks AAA. Why did I pay for service to find out I had none. Don't depend on AAA.

I have used my AAA 2 times. Both they never sent no one out to get my vehicle. I had to pay money out of my pocket to have my vehicle towed, why have a membership if you can't use it. We waited before 8 hrs on them then yesterday 4 hrs and we called AAA back. Said they are still working on getting someone. Glad I wasn't in danger.

My car broke down around 12PM on 7/17. After calling various friends for help, I decided to attempt to use AAA for services despite having waited more than 4 hours every time I have requested help from AAA in the past. This time, the waiting was no exception and even worse than I had experience previously. I waited for 6 HOURS just to be bounced around to multiple customer service representatives with no help ever arriving.

My wife was stranded off a highway in Beaumont Ca, near a Jack in the Box, made the call for a tow at 5:00 pm and at 09:30 had to call a private company to the tune of $300.00 to tow the car, I have been a AAA member since 1999 and to say their quality of service has diminished is an understatement, They were "supposed" to call me today and nothing, I will be cancelling my membership and taking them to court for breach of their contract that cost me $300.00 and left my wife stranded for over four hours.

Usually I've had good experience with AAA except for 7-15-2023. Called at 9:42 pm to get my vehicle towed back to my house because I had a flat, no call back stating that the tow company had cancel our tow, I called back at 11:10. The operator promised she will call me back to confirm. Never got a call back. Had to call a separate tow truck company which makes no sense since that's what I'm paying AAA to do. Waited for 4 hours to get no help from AAA.

I wish I could pick zero stars. AAA is literally the worst. I wish there was a different roadside assistance to use. But I don’t know if any. I am on vacation with my family for a week in Orlando, with 4 kids I may add. My car decided to not start and has to be towed. I waited all day yesterday (from 11am-7pm) for someone to come and tow my car to a shop. They came a few times but continued every time to tell me they couldn’t get my car out of the garage. When I called the last time at 5pm. They didn’t show for two hours and my family needed to eat so we left with a friend who kindly took us. AAA then called when we were out and I told them I couldn’t wait anymore. So when I called this morning they told me I couldn’t get help until I paid $100 to get my uses back…. Nobody helped me. At all. They used all my uses for nothing. So me and my family are stuck here trying to figure out how to get home. Super awesome customer care.

Called for tow. Texted our location address yet they still sent drivers to incorrect town twice. Nothing about the location matched our instruction. Sat on a narrow highly traveled road for over an hour. Not sure how could possibly happen. Breakdown between office or drivers. But someone is incompetent.

Horrible disappointment! Left us stranded in New York State! AAA needs to be GONE!!! Or learn how to be a consumer responsible company. Been AAA MEMBERS for 50+ years. NO MORE! Membership is worthless!

On Saturday June 8th I made a call for a towing service at 1:30pm. I made several calls back throughout the evening and was told at 4:30pm that I should have a driver at around 7:30pm. The driver never showed up and I made a call back at 8:30pm. The representative over the phone informed me that they did not have any updates on the driver's location. I waited until 1am which made my time over 12hours. I was then told that the driver arrived and picked up my car which was a complete false statement. The car was in my driveway and it was blocked by my other car. So, why say there is a driver outside my home and nothing was done.

Totally unprofessional, I spent literally all night waiting for a tow truck, from 9 pm Friday till 5:30 am Saturday, drivers keep canceling my service request, I call 4 times 9:00 pm, 11:00 pm, 1:30 am, and 4:30 am, they keep saying is on the way should be there in within 2 hours, plus they want to charge me every time I call, they ended up charging me 120.00 for towing. Service suck

I purchased AAA roadside with additional RV towing service. 3 days ago they sent a flatbed truck to tow my 5th wheel which cannot be done. After talked to over 10 employees and a supervisor repeatedly telling them I had a 5th wheel they sent another flatbed truck to tow a car and the driver said he was not told he had to tow a 5th wheel. I called again and the AAA employee yelled at me and said I never told them it was a 5th wheel even though the 1st tow driver called them and told them he could not tow a 5th wheel RV. The rude lady today told me triple a could not help me and I had to get it towed in my own. I have never been treated so bad by a company in all my 64 years!

After 25 yrs of AAA Plus I'm going to a different company. On 6/29/23 I waited for 3 hrs. to get told. I kept calling and was told "An agent is working on it." I kept saying "That's not possible because it doesn't take 2 hrs to get towed." Finally a manager figured out the problem and a tow truck came half an hour later. But the 8 people I spoke with couldn't figure out that something was wrong? Only a manager could figure that out? Then do better training!

Buyers Beware.. If I could give them zero stars I would. I can understand you only get four tows out the year. The fact you only cover 7 miles and not inform your customers that is the case is crazy. You can’t use your spouse's services unless they are with you. The company has really gone downhill and the service is bad. Call around for a tow. Please don’t purchase any type of policy from AAA. The other companies will be way cheaper. Trust. If I was told I had to pay for any miles after the 7 mile mark. I would have declined to accept the service. I wasn’t told this until I called and complained. The tow company was more helpful than AAA. Communication is key and with them that is not the case. If you call to complain they will hang up on you.

I called at 8pm Wednesday about a lockout from my car. At 5:29 am I am STILL WAITING for help to unlock my car. I am sick and cannot leave. Yet AAA just said "They will call when they are on the way". Are you kidding me??? 9 hours just to unlock my car. HORRIBLE SERVICE. I will leave next month and NEVER come back.

I was left stranded with my 3 young kids for hours and lied to by your representatives that help was 1 hour away. Waited 5 hours then told to leave the vehicle and take an Uber cab home. Was told dispatch would contact me for updates and no one called. Got my vehicle 14 hours and 15 minutes later. They gave me false time intervals even though they were never able to get in touch with a driver per the Supervisor. The representatives were very rude, disrespectful and unprofessional. They hung up the phone when I asked pertinent questions and some refused to give their names for identification. The experience was a nightmare.

I do not recommend AAA New Mexico. We literally just had the worst experience ever yesterday, June 26, 2023. Not only was the temperature 107 degrees, but we were kept waiting for hours to the point at which my husband cancelled the service as well as our membership which we had for 17 years. First, I had to use a virtual AP which only allows 2 options to state what type of service you need. Then, we waited for 2 hours.

Absolutely horrible. The worst company and customer service I have ever dealt with in my life. You will be left stranded for hours before any assistance is given because of their mess ups. The complete jobs that were never completed to close out their 4 obligated service request just to milk you for more money. When this membership expires I PROMISE not to renew.

Waiting two days to have my truck towed. When calling I just keep getting excuses! I have been a customer for over 10 years. I am so disappointed in the level of service and the Reps on the phone. I am going to cancel my subscription as it is not worth it!

I waited 4 hour outside in the sun for tow. Kept delaying, my car broke down on the way to repair shop to get slogged. Driver gets there after 4 hour wait. Said he can't tow because my tags were expired. Tried to get to customer service....nothing. Today they tell me I have to get a one day moving pass from dmv or them. Ridiculous...

I've been a loyal member of AAA since 2007. In the past I have had stellar service from providers across the nation. It always paid to keep my membership current. On 6-21-23 my wife and I experienced car trouble after dining at a local restaurant. There was no cell service but the restaurant owner allowed us to call AAA for a tow from their phone. 8:30PM! We waited over 4 hrs before the Roll back truck arrived. We had received a couple of update calls telling us nonsense about delays and ETAs. We understood there was a disconnect between the "working from home" dispatchers and the towing companies. We were, after all, 30 miles from a town in the middle of a National Forest, did I mention we're handicapped?

Called for lockout service. Was told my membership was cancelled in 2018 (been members since 1990), when they were told we just renewed and received new cards 3 weeks ago, was told it was because we didn't register in new state we moved to even though cards were sent to new address. Was denied service, secured service thru different method, after which they finally figured it out but did not take any responsibility for leaving us without help. They should be investigated by Consumer Protection agency which I will be filling a formal complaint.

My daughter car stopped and called AAA after 2 hours and changed ETA for pick up. We left to get my other car and returned and they had taken my daughter's car. Without someone being there.AAA had no ideal who had my car and the police was called. After feeling like I was stealing or up to something Hoover police finally reported it stolen. Only after my daughter put the picture of it on Facebook did some let us know where it was. AAA has no idea about anything. My daughter car was picked up at 1204pm Saturday without anyone present. As of today 848am Sunday we have no car and the DUMB people at AAA don’t know where it is but I do because someone else told me. Do Not use AAA in Alabama

The first time I called AAA for roadside assistance they told me a tow will be on its way soon. We waited almost 2 hours called back and asked for the tow company that was coming to get us which they provided the number to the company. I called the tow company and to my surprise, they told AAA that they would not be coming to pick us up when they sent the work order in. A cop ended up calling a tow for us and shockingly it was the same tow company that AAA tried to get for us.

My car had a sudden coolant leak and began to overheat within 10 minutes. Luckily, I was able to pull over into a gas station. I called AAA, and got a recording that said they basically could not get to me due to high call volume. They then sent me an automated text message to submit my roadside request. After an hour of waiting for a response, I got another text message that said they didn’t have a technician to assist me. They then automatically canceled my request. Thank goodness I have BMW Roadside Assistance. A person actually answered the phone and they sent someone within 1.5 hours. The next morning a AAA contracted technician called me to come get my car. Really?! 16 hours later?! AAA used to be so good but their automation, lack of personal touch, and unreliability is extremely disappointing. I do not recommend them. We will look around for a new roadside provider.

I called for assistance and they said 1 hour. Well it has been over 3 hours and I am still waiting. I do NOT recommend AAA. I have been a member for 31 years and I have never had this kind of issue. I am very disappointed.

We left the Mercedes at the Speedway convenience store at 6:50pm Saturday night. AAA said they’re sending a guy out there and he will be there at 1pm. After waiting for an hour, we called AAA to get updates. They said they will be there in 15 minutes. Then we waited another two hours before we called them and said where’s our driver. They said they’re an hour out. We finally called the towing company ourselves and the guy said he’ll be here in 15 minutes and an hour later we called again and said we’re just leaving the key under the mat, which now I’m taking a chance that it could be stolen or towed by another company, because that car had been there now for almost 18 hours.

I guess we just don't pay enough in increasing fees for AAA's declining services. First it was trip ticks which was an extremely good service for those of us who prefer reading and not scrolling some inane device that is clogged with ads or trying to navigate using a "crap" Google map with no side road information. Now the extremely helpful tour guide books are gone. At what point do the offices close? Oh, can't do that. AAA needs the increased revenue from less counter services? and travel. AAA once an quality American staple has turned into greedy money gouging service providing less for more.

I waited on the side of the road for over 2 1/2 hours despite my request put into AAA on a holiday weekend. Not only did no one ever arrive. They kept putting me off and left me stranded. We called several times, and they just kept transferring me and not helping me at all.

AAA left my daughter stranded for more than six hours. She called for roadside assistance and was told help would arrive soon, it took more than six hours. She was alone for all that time. I will find a new roadside assistance service and will not waste any more money on AAA.

I called AAA and Ms. ** did not make my experience any better. Unbelievable to pay for a service that can't even be used properly and on top of that their customer service sucks, unprofessional, non understanding. I regret having this services as right now to me is useless, as I write this review I'm still waiting on a tow truck since 7pm, is now 11:06pm and aaa cannot contact the driver that was supposely sent to me? If they can't contact him what am I suppose to do, I'm sorry but crappy customer service. I'm very unhappy customer.

I called for a tow only to find that they canceled my service for exceeding my tows even though I have a premium membership. AAA is not what it used to be. The wait times are ridiculous and the service is absolute garbage.

AAA is no longer what you remember it. This company is total trash! I made a call for a flat repair and let them know that my spare is probably rotted and to bring a tow truck in case. I waited 4 hours for a provider. No one showed and they cleared my order. I called back 6 more times to try to get assistance and asked for a SUP 3 of the 6 times. After being on hold for upwards of an hour each time to have the call dropped/hung up on and have to start the process over. I requested assistance on 5.23.23 at 3:30 pm and it took 17.5 hours to get my car towed. Paying AAA fees is a donation and service is simply a suggestion. I canceled my services and will never use AAA again.

I called AAA. Asked for a tow. Got off the phone and started waiting. Half an hour later, a rep called and said that they didn't have any company available to tow the car. Call again "tomorrow". So I left the car where it was. Called again the next day. Sat with the car for two hours. Nothing. I called AAA back. The rep said it would be soon - probably within an hour - maybe even just 40 minutes. I didn't have that additional amount of time to spare. I asked if I could reserve a tow for the next day, and was told I'd have to call back and make a new reservation. I said that once the car WAS towed, it shouldn't count as me using their service, since I have waited three days for a tow - so far. The rep didn't respond to the request, so I gave up.

So, I am a member off AAA roadside assistance for almost 8 years and had need their help 2 times and both of these two times had had to wait 5+ hrs for them to find a tow driver. Today my car breaks down on the highway I285 in Atlanta. They keep me waiting for almost 6hrs. According to them they don't have enough tow drivers available in Atlanta.

If I could give a thumbs down I would, not worthy of a star. Being we have been a member since 2018 and before as a young adults. last night was a deal breaker. My 2020 car had two flat tires and sitting with a sick 7 yr old granddaughter who was miserable coming from her urgent care visit attempting to get to CVS for her antibiotics. We sat for over four hours and two automated calls from AAA stating our pickup will be delayed due to high volumes.

Updated on 07/24/2023: TURN OFF YOUR AUTOMATIC BILLING. We never got our cards, my daughter can't even use her membership number to set up her own profile on the app, and then today when it's 92 degrees out I'm standing on the side of the road staring at a message on my app that says "We are unable to confirm your membership for roadside." Incredible waste of money. It's a good thing we all carry phones now. If you're looking to use AAA in the event of an emergency or to save a little money... Don't. Just... Don't.

We have about 8-10 AAA cards. They are no longer worth keeping. There is no real benefit here anymore. The main reason to have this is for an emergency. The last 5 times we called they were unable to help us at all and all 5 were times we needed a tow and they could not get us one. All 5 times we were able to get a tow truck on our own. On top of not being able to help us it took them an average of 30 minutes to notify us. TERRIBLE.

I broke down in Mt. Nebo, West Virginia (US-19 and Route 129) across from the U-Save Travel Centre. I was with my sister and our two small dogs. My phone had died and we went over to the travel centre to ask them to call AAA for us. They let me use their store phone. When I called AAA, the operator advised us that the tow company would only take one person in the tow truck and no dogs. I can understand that maybe no dogs are allowed in the tow truck, but she was insistent that only one person was allowed. I told her that I am not leaving my sister on the side of the highway and she wouldn't offer any other assistance. She told us to download a "Lyft" app on my phone. As I mentioned, my phone had died and I couldn't download anything. She didn't even offer any assistance to us! It was a horrible situation!

Have had AAA membership for a few years. Only had to use it twice. Not what it used to be. Submitted the request for a tow truck at 6:30 pm with a ETA of 7:43 pm. Called at 8:30 pm as no truck had even been dispatched. No notifications to keep you up to date. I set the tow up for unattended so I didn’t have to wait around. I woke up the next morning at 6:30 am and the car was still there. The app now says 745 mins as an ETA. It’s a good thing it wasn’t an emergency as they were not there for me in a reasonable time frame. I will be canceling my membership as it’s utterly worthless. Best part is the driver that we called independently that arrived in 60 mins or less stated they stopped working with AAA as they are awful. Must explain why they can’t get a truck on the road to help their customers.

I called for service and they told me I have to wait 2 hours, after 2 hours no updates, I called and they told me that the service provider canceled. Now it is 3 hours since original call and no eta!!!

Spent all day waiting to get a tow to the mechanic. Called AAA back just so they can tell me that my vehicle wasn't covered. What a bunch of SCAMMERS. The only vehicle that isn't covered, so that's what they tell me after spending 200 for a membership.

I have been a member since 05/2022 and this by far has been the worst investment I've made. I'm a single mother living in a state that I know no one. So, I must say I relied on AAA for my car trouble. I used the towing service and on 04/016/2023, I caught a flat on 77 North. I called to order a tow truck at 6:33 pm, two hours later I was receiving a call letting me know that it will be longer, and I could leave the car unattended.

I was waiting for my tow over an hour. When I called again I was told the address was never filed. No one called to check on me or keep me updated at all. We would have been stuck in the middle of nowhere at least another 2 hours if someone had not stopped by.

Car broke down and called for a tow. Repeated info 6 times then transferred and repeated 4 more times before they hung up on me because I was "impatient". They suggested I leave my children by the side of the road.

Been a AAA member for over 22 yrs. Maybe used services 4-5x during membership. Needed a tow today from a repair garage that was unable to fix my vehicle. Called AAA. Took over an hour (inner city Pgh Pa) and once tow truck driver arrived, said he couldn't tow it because inspection sticker expired (that's why it was in repair garage). He said he would tow it but only took cash.

This is not the first time I’ve had bad experience, but this incident happened in same town at about the same time as previous, Huntsville, TX. In Texas, first you get a robot on the phone, then finally a real person. Dispatcher did not call back within 10 minutes as I was told, so I called after waiting 30 minutes. The original tow company, Drake’s, wouldn’t come out even though I was parked in a restaurant parking lot in the middle of town in the daytime! So they tell me they are trying to find an alternate tow company.

I've been a long time member of AAA. For many years I've relied upon them and they've come through. Something very disturbing occurred. I think this issue that I'm describing has to be dealt with by this company if they want to consider themselves a premiere service. I have purchase memberships for years My wife was stranded and apparently an oversight on my part, I either didn't purchase a membership for her, or something didn't go through... I don't really dispute that I may not have made the purchase only that I intended to.

I called AAA for towing Service on 04-03-23 and they recommended a company to repair my Auto. On their recommendation I towed my car to this facility. After getting no response from the auto facility and waiting two days. I called AAA back to have my car towed to another facility. AAA gave me no assistance even though I still had available tows on by Membership. I eventually had to pay another towing company to take my car to another repair shop. I'm very disappointed with the lack of customer service I received for a Membership I have held since 2016.

I have AAA (Michigan) Roadside Assistance. Called at 9:20 pm to get a tow, I was stranded in a dark parking lot. Vehicle broke down. I was given an ETA of 10:20. They asked if I needed to ride with the driver. I replied yes, at 10:30 I decided to call just to get an update and to my surprise I was told there were no trucks being sent out in that area and I probably wouldn’t get a tow tonight.

I have been using AAA for nearly 2 decades now and it has become worse. Last year I had my brand new sport car towed (2022 Toyota Supra). Tow truck driver took 2 hours to get there, was super hyped up to talk about my car but left me hanging due to dispatch inputting the wrong town for the destination. Driver took off in a hurry. Had to wait 2 additional hours for another tow truck to tow the car.

AAA does not perform as advertised. The office gives an estimated one hour time frame, but then calls after one hour and says it will an additional hour. There has to be a better service who takes care of their customers.

I signed up for AAA a year ago. The ratings were better back then. I bought me and my wife a membership because we are getting older. I also bought a membership for my in-laws and my parents. (All over 80.) When it came time to renew, I called customer service to take my father-in-law off of the membership because he no longer drives. I stayed on the phone for just shy of 2 hours waiting before I gave up. That is beyond pathetic. After an hour and a half, because I had nothing else I could do, I looked up the AAA reviews online while I was on hold. I figured they had gone down hill. They have almost all 1 start ratings everywhere now. I was appalled at the things I read. I decided I was going to cancel all 6 memberships when I finally got someone on the phone. But no one would ever answer.

They would not renew my account because I used their service 4 times in 4yrs. 1 tow and 3 lock outs. They only want you to have the card to look at. Question. What are you supposed to do with the card if you not supposed to use it???

My vehicle was damaged while in tow and AAA blamed their contractor and refused to assist with the $955 I had to pay for repairs. The AAA management reviewed my case. Took a month and I had to call to get an answer on the status. AAA is a large company and has a lot of resources yet they treat their customers very poorly!!

I've had AAA for several years and the one time I tried to use them, for a car lock out, they were a no show. I ended up calling a locksmith and paying out of pocket. Good luck getting anybody on the phone at their dedicated customer NO SERVICE line for refunds. Nobody answers and they do not return messages. If you want to throw your money away, and be kept waiting eternally, then AAA is your company.

Our tire was flat when we came out of a concert at the Beau Rivage Casino. We were parked on the 5th floor of the casino. It was about 10:00 pm. My husband called AAA because we have AAA Plus. First he was told that a tow truck could not get in the garage. We did not need a tow truck, my husband is a stroke victim that just needed help changing the tire. Nowhere on AAA does it say, don't park in a garage. He sent my 88 year old father and I to our hotel in a cab while he waited. They called at 11 and said they would be there at 2. I stayed up all night worrying about him. They finally came at 8:00 am. It was a horrific experience. AAA might say 24 hours on their card, but what they mean is that they will answer the phone 24 hours, not come to help you.

I called at 6:31 p.m. to request a jump start. I had to call 4 times to follow up since no one contacted stating they have received the order for my services request and to provide an ETA. At 9:00 p.m. I just canceled the request for the services, time at which I still have not heard from anyone. I am sick and needed to go to the pharmacy to pick up a medication. AAA your customer services is a disaster as well as your coordination of services. I ask that the Consumer Affairs agency investigate their offerings and advertising of services. It should not be called Road Assistance but rather "Leaving you Stuck in the Road".

AAA did not provide the roadside assistance requested. After 4 hrs. they called to see if I still needed service. Their communication system is bad. My car insurance, Connect through Costco, provided 10+ service!

Our vehicle stopped running while traveling on I-5 north. 76 miles from home. Fortunately, we have Triple A towing. Within 1 1/2 hours a tow truck arrived to tow our nonworking vehicle home. Carlos was the dispatcher who took my call 3/4/23. Carlos was very professional and helpful. Thank you!

I subscribed to AAA mainly for the emergency service. AAA has repeatedly provided the very worst service for EMERGENCY ROADSIDE RESPONSE. On more than one event I was left for almost five hours on the side of busy highways awaiting a response. If you value your loved ones, seek an alternative service. AAA has been reduced to a sham!!!

I have been paying for AAA road service for 50 years. I just got a letter of non-renewal. They are canceling me for using the full amount of benefits I'm entitled to under my Premiere membership and for which I paid.

Someone made a decision to allow my wife and our children to remain stranded on the side of the road despite the fact that she is a paying member. When she felt brick walled and I called to express these concerns to a supervisor, he was unwilling to help in any way, citing privacy concerns, and advised me to contact 911 for a welfare check. If this type of service is in alignment with AAAs policies, guidelines and public mission, then no one should ever rely on the company for any type of assistance.

I was quoted a price for a Hertz rental car in Mexico & bought an insurance policy off their site. When I arrived to Hertz in Mexico they told me the insurance policy was no good in Mexico and I would have to pay almost triple of what I was quoted. When I contacted AAA/Oregon they took zero responsibility for this.

The time of waiting on a Thursday afternoon 1pm for just a simple unlocking of a vehicle is ridiculous. AAA needs to have more agents available for issues like battery and unlocking etc. Person pays for a service and when they actually need that service it takes forever which in itself is bad service.