AAA Reviews

08/07/2020 Time 8:45 pm, I called AAA roadside assistance from i95. I was told the ETA for the tow truck would be 9:25. After a 2 hour wait, I called back again and after an hour wait on hold I was told it would be another 65 minute wait. Again they asked my location like they did the first time 3 hours before, they said both times they dispatched a truck. After another 3 hours of wait, I am still waiting in this dark highway not knowing if there really is a tow truck coming for me.

My car broke down on hilly interstate 90 in Washington state on 30th of July, 2020 at 7 pm. I called AAA and the agent told me they were having a hard time getting a tow truck and kept telling me to wait. I waited 3 hours in narrow freeway shoulder where lots of semi passing by and I felt very unsafe after sunset. I decided to leave the site and let AAA know I was leaving the car unattended and asked them to tow my car nearby town first in the following morning and let me know.

On a very hot Arizona July afternoon, I had to temporarily park my vehicle in an odd spot a half block from my home so I could carry grocery and other shopping items to my house. My street was being resurfaced that day and was blocked off for 24 hours. I unloaded my items and returned to move the vehicle. It would not start! Called AAA and within 35 min David ** had called twice with his location, arrived, thoroughly checked under the hood-battery, etc. and everything was in good shape. Battery just needed to be jumped. He was very fast, efficient, polite and professional. Excellent service and on his way!

On two separate issues. First one, a flat tire. At 4:30 am. Called AAA, Spent 25 minutes on hold, only to have person come back on the line and told they had no one that could help. It was suggested to me to call the local police dept, and ask them to change it. If I did not have a bad back, I would have done myself. Had to call a local towing company, they were there in 15 minutes. Second issue- my vehicle slid on black ice into a ditch, was sitting sideways in the vehicle. Called AAA. Was told it would be 3 hrs before they could get to me. Called the same local towing company, got him out of bed and he was there in 20 minutes. 5 minutes I was out of the ditch. Thanks but no thanks AAA, you used to be a company you could count on, but no more.

I needed a battery jump after my car was stored in a airport garage in Austin, Tx. I contacted AAA, roadside service to further assist me after the airport garage maintenance crew gave me a jump. The driver of AAA arrived contacted me via phone but could not access the airport parking garage due to the flat bed towing truck he was driving. He stayed near by until my car started with the help of the airport maintenance service. The AAA driver (Daniel) met up with me at a gas station across from the airport. He was very professional, courteous and patient with me. I needed to get gas and another battery jump, he stayed by my side. Making sure that I was able to continue my drive safely to my destination. I am very grateful for people like Daniel, and AAA roadside service. It was a awesome experience. Thank you for your help. "Keep the Blessings flowing"

I broke down at the Powhite toll plaza, this morning & called AAA at 11:55a. After waiting for an hour & 15m, I called back. I was on hold for 17m due to call volume, understandably. However, when a counselor answered he told me that he would have dispatch contact me with an ETA. I received a call within 30 seconds from the tow driver who told me he would arrive in approximately 25m. I asked him where was he coming from. He had just gotten the call & was coming from Midlothian. So, AAA didn't dispatch any tow truck! Awful service!!

I am handicapped and suffer with Type 2 Diabetes, called AAA 800 number. Reported my car would not start, was at (specific location), they replied they contacted service provider and help would be there shortly. If no one showed up in two and 1/2 hours call AAA back. I waited 2 hours 40 minutes and called back, the first thing they said was, "It hasn't been 2 1/2 hours." I corrected her and asked status of my service. She replied she was calling them again and would call me back. By this time I was over 5 hours past my time for insulin, I called my normal repair service, told them my situation and had a person show up in 20 minutes. The tow was arranged (less than 4 miles) as was my transportation home. (11 miles) I canceled the AAA service call.

So called triple AAA 2 weeks ago. Would not pick vehicle up because I was not there. Called triple AAA today for a tow at 6:30pm, Waited the 1 hour they said someone would be there, 1 hour went by, no tow truck, called, waited 35 minutes on hold to be told no one has been dispatched to the tow. Then told they can do an unattended tow. Really Because 2 weeks ago they couldnt tow the vehicle because I was not there. So I said fine. At this point it is 8pm at 90+Degree. They said someone would be there at 9:25 to pick vehicle up. First call placed at 6:30. 5 hours later still waiting for it to show up. Called Triple AAA 4 times, spend over 3 hours on the phone between holds and figuring out what is going on. Terrible Customer service. They had no clue what was going on. All they did was lie about when a tow truck would show up. Not sure I will renew next year...And after 7 hours still dont know when my vehicle will be towed... Unbelievable.

My wife lost her keys at her place of employment, called AAA auto club, we have been a 12 year premier member, hold time was very long, we needed a key made which is covered by our plan, she did not have sufficient ID, I sent pictures of IDs to her phone which was not acceptable, would not tow it neither, a woman alone in a warehouse area, I called AAA and asked to talk to supervisor who did not seem to care, I drove 30 miles to where she was and called again, they sent a tow company out, he took pictures of my ID card and drivers license and would come back for tow, took my wife home and back to work the next day, truck still in parking lot.

I have been a AAA member for 9 years and the service has been fine. However I usually pay for Membership a year at a time with automatic renewal. I call to cancel my membership which starts in May. I was told they can stop the automatic renewal, but that no balance of monies (9 months worth) would be refunded. I know when I have dropped secondary cards I was given credit for the balance. This is and outrageous policy. It should not be allowed. Never pay them in advance, do it by the month.

I signed up for the top level coverage because I will be traveling alone with 3 children. Now I'm informed that my coverage won't go into effect for 7 days. My trip will be done by that point! I'm out nearly $100 and have none of the benefits for towing, etc. except for 7 miles, should something happen.

AAA tow service got worse than ever, with 45-50 minutes of avg waiting and attitude. And now their insurance, that makes you think it's nonprofit. Have you ever seen the staff that is employed by them? You pay all their salary, worst insurance, would not recommend to an enemy.

If I could, I'd give them ZERO stars. On Wednesday, July 8, 2020 at 11:24pm (CDST) we needed AAA services and they FAILED! We have been a member continuously since 1987. 33 years!! We have rarely even utilized their services but kept it just in case there was a time I would need help. And when I did, they could not help me. I am extremely disappointed and frustrated. We were traveling on Interstate Hwy 10 westbound in the Florida panhandle when we had a tire blowout (left rear) on our travel trailer which also caused some damage to the panel of the RV. We managed to pull off the highway on the narrow shoulder with a sloped drop-off and overgrown grass making it difficult to safely distance our vehicles from the busy interstate. It was quite scary to have semi trucks and cars flying past us going 70-80 mph (or more!).

I had trouble accessing my online account to make changes and or cancellations. They could not help me access the account. They had me on auto renewals and annually bill my debit card, I called to cancel before renewal, They never followed through and charged me anyway. They are unable to assist me and give access to online or even cancel the service. Beware of the auto renewals. Filed a dispute to the charges.

I am being harassed by a AAA employee just because I didn’t give him my odometer reading at 12 am after he called my phone 6 times in a row. After I hung up on him a few minutes later I was called 30 times or more within 15 min from many different numbers including the original one he used to call me the first time. All from Google Voice.

After 29 years with the company and no claims we were dropped! They are not loyal to anyone and should not be used for any insurance! I would not use them for car insurance or any other insurance unless you want to have to keep looking for a new company.

Had a membership with Triple AAA. After going in the ditch and in the middle of the winter. So I called Triple AAA to tow me out, they said I wasn't in the area to get towed out of the ditch even though I had a membership. How I got out was because of a state trooper. Paid for it out of his own pocket. So that left me saying to myself why do I have triple AAA if they were going to help me at all cause I was out of the area. They state on their billing mail out anytime anyplace anywhere. That's A false statement. I wonder how many people this happens to everywhere in the world. So I cancelled my membership. So even after I get my membership cancelled I still till this day, I still get the billing from triple AAA saying what I owe and I still want triple AAA or not. It's a joke and bull crap to say the least. Never go thru Triple AAA again. Loss my business AAA.

I am very disappointed in AAA because the first thing that I get through email is to save $0.30 a gallon on Shell gas and then when you read the fine print it states on your first three fill ups so that's like $0.10 off a gallon. I can go to Kroger and I get $0.40 off a gallon because I grocery shop there. I even have $0.80 off a gallon so again AAA you lose and you can't beat other savings that I get.

While calling the 800 Roadside Assistance number on my AAA card, providing my account number, personal information, etc. I was transferred 3 times. So if you happen to lock your keys in the car don't call AAA because you will just get transferred, dumped, disregarded. Needless to say I will not be renewing my membership.

On 6/30 at 1:50 pm my Eurovan broke down on an isolated road in 90 degree heat near Laytonville. AAA was called & I received a call from the towing company that AAA contacted (Willets Tire Center) saying it would be at least 2 hours as they were on a call far away. Due to the heat and breakdown location, my daughter picked up me & my husband (74 and 85 years old) and took us to her home an hour away. We were to wait to hear from the towing company. We gave other phone numbers for both AAA and tow driver to use for contact as my cell phone did not receive service.

My vehicle broke down and I called AAA at 9:45 am. They said they would be here by 10:45. At noon I called back and they said they would be here by 1:40 pm. The showed up at 3:00 pm and said they could not tow the car because they did not have the right equipment. I guess if you have all the time in the world and don't mind being stranded, you might get service sometime.

My wife and I have lost all trust and comfort with AAA’s Roadside Service. Friday, July 3rd, my wife and were 700 miles from home, 105 miles from our destination with our two dogs. We were in my 2013 Ford FX4 pulling our travel trailer to spend the 4th with our daughter. I just had my truck serviced by Ford, but unfortunately a message “Low Oil Pressure” and the engine shutoff. We called AAA. Their response was “we can send a tow truck, but due COVID 19 we cannot have you ride with them.” "Do you know anyone locally?" I explained again we were in the middle of nowhere and no we don’t know any near us. The dispatcher again repeated, "Due to COVID 19 we cannot provide you a ride."

AAA's certified place was over the top when it came to the price I paid for their recommended place to get my oil change. Their price was 74.07 and I had to drive over 10 miles to get there. Two places, one even down the street for me, only charge $49.95 for the same service. I should have gotten a heads up when I compared auto insurance rates with what I already have. AAA's in much higher.

I wrecked my car-no need now for AAA-Called to cancel. They will not cancel for another year and charged me $68.00. What a rip off. I have been a member for years but nothing matters. You are screwed if you use this company. Beware!!!!

I purchased a membership with AAA in order to have a car purchased from an auction lot towed to Philadelphia. When I spoke with the representative it seemed like there would be no problem with this. The day of, I call a rep and she confirms a tow truck will arrive. Shortly after, I get a phone call from a rude individual that said no tow truck would be coming. No towing from auction lots is an understandable policy, just please make sure your employees actually know it, and the gentleman I spoke to over the phone was just horrible. Not even remotely apologetic for the mistake their employee made. I canceled the membership and received my refund right after this interaction. Horrible, disorganized, and just terrible.

Tow truck driver was knowledgeable, professional, affable and friendly. After asking if I was all right he went about thoroughly assessing the situation, explaining it to me, hooking my car up to his truck and getting it back on the road. He then checked it again before test driving it. I believe the man’s name was Ed from Tolland Towing and I couldn’t have asked for a better experience given the situation. It was a real pleasure dealing with him. I am grateful.

They wouldnt tow my car 71 miles even though I have the Plus plan. They told me to call a local towing company, this happened at 4am. I will not renew mine or my family's membership, we're better off..

I called AAA to replace my dead battery (which I was going to buy from them), two days after becoming and paying for my membership. After the audacity of contact them on the phone they told me, in no uncertain way, that I have to wait three days from the day I paid for my membership ($58!). When I requested to cancel my membership they told me it was "non-cancellable" and that refunds were not possible. Nowhere in the brochure they sent me that policy was spelled out thus, legally, I was entitled to a cancellation and reimbursement. The supervisor was very inflexible, rude and aggressive. On the other hand, after this incident, I became a member of Good Sam's and the experience was flawless and radically opposite to AAA's, not to say that I got a much better deal for my membership. Please take note before you decide to join AAA. Now I realized why Good Sam's is #1 and AAA is #4 or 5 in ranking.

My husband and I have been premier members of AAA for over 25 years, and when our daughters got their licenses, we put them on the family plan and paid for extra distance towing as they both go to college many miles away from us. I would say I've used AAA a handful of times only, and in the past, the service was good. We live in Salinas, CA and my daughter goes to Chico State and was driving her car home for the weekend. She experienced car trouble (water or fuel pump broke, car was smoking) in Fairfield and pulled over to the side of the road. A CHP officer stopped, called AAA for her and escorted her to a nearby gas station. She was told 30 min. to tow the car to a repair shop.

C-17 hours waiting for auto ladies yelled at me on multiple occasions. Keep Me in Mind of a 60 year old man. Ann ** death. I'm legally deaf so I got yelled at in a bad way because I you put paperwork on her desk to try and close one account and paperwork that she had to have him and copy and take me to a death certificate. So yeah I'm dealing with the death of my best friend and then I had to put up with some spastic old lady with a walker that wasn't ready to be back to work or whatever her personal issues I don't know. But it doesn't work well for the company because the bottom line is this. To make this very clear I will not today or ever write another check to AAA and I will not do business with them ever again.

This morning got in my car and quickly realized I had a totally flat tire. I panicked. I drove to nearest gas station to put air in tire but air pump out of order. More panic. Then called AAA for their help. Manny arrived within about 30 min. So nice, very efficient and offered me a bottle of ice water as we were out in Fla heat/humidity. Within approximately 20 min he had my spare tire on. From initial call to spare on about 1 hr. Wow! Thank you AAA.

I've needed to call AAA twice in the last 4 years and both were horrendous experiences. Waited an hour for a jump and still nobody showed up, when you call back you get put on hold for 45 mn and they don't know why nobody showed up. Finally called a towing company 1/2 mile from my location and they were there within 10 mn!! Makes you wonder what you pay AAA for!!

When I paid my dues the bill stated that I was paying for Premier and it was a really good deal. However even after they called to verify my information and when I asked if they would send me a new Premier membership card they did just that, sent me a PREMIER card. Today I get a classic card in the mail. I check online and sure enough they changed my membership to Classic. Then they would not refund my money. Never again will I trust this company!

My name is Kathy **. I recently moved to Henderson, NV after a Sudden and Horrible Divorce in Martinez, CA. (10 hour drive) I drove my 2008 Honda Accord V6. The car was left to me by my Father in Oct. 2013 after his death. It had 11,000 miles on it. I always take care of my Hondas. Since 1985. Anyway, my car died with 163,000 miles due to the neglect and incompetence of Firestone Complete Auto Service (Lol!) on Stephanie & American Pacific in Henderson, NV.

I have never had a bad experience with AAA towing but today it was the worst I ever had with AAA. I had a flat tire. AAA tire service was there within 10 min. My son spare tire was the wrong size so the tire called AAA Towing for me. It took them about 4 hour to get to me in about 108 degree heat. Now mind you I had an appointment of course I missed it.. They lied to me and said they were backed up. Is this the type of service I'm expected to get from them in the future? They were not backed up. Give me a break. I hope not. AAA you fell me as a customer today. I hope and pray you do better with your customer lousy lousy service today. I am not happy with your service at all this time. I had to give you a rating so I gave you a 1 but your services was less than that... Very unhappy AAA customer

I had a terrible experience with AAA last night. First of all they got my information all screwed up not once not twice but three times. They had an incorrect location for me 3 different times and therefore dispatched a tow truck company that called me and told me they could not come tow me because I was outside their jurisdiction. Then I was intentionally left on hold for close to 30 minutes after I asked to speak with a supervisor or manager.

I Had a Ford E250 van with 1 extension ladder on it and shelving for materials. Alternator went and called for a tow. The tow Company did not want to tow for some reason so he said I had to remove the ladder and ALL the shelving inside in order to tow. AAA backed up tow co. decision and would not tow. I called up AAA and explained situation to corporate office. Was told every tow co. has their own discretion. They have the right to refuse any vehicle and AAA cannot do anything about it. Would just like people to know they could be refused any tow at any time for any reason the tow co. wants. So be careful not to pay for a service that you might really one day need and possibly could be refused like it happened to me.

I have used AAA for years -- it offers peace of mind if I ever have a problem. My last experience was so bad, I felt I needed to post a review. My car had a Low Tire Pressure light on the dash. We parked the car in the garage and didn't get around to fixing it for several weeks (we weren't going anywhere because of COVID). When we tried to start the car to take it to the service center, the battery was dead.

I called AAA when my car would not start. I told them multiple times it was not the battery as I had just had a new one installed at inspection. Also the engine was trying to turn over and the battery icon did not show up on the dash. They sent a battery only man out without a tow truck. He showed me his order which said, "BATTERY". He checked the battery which came up 100%. I told him I told them it was NOT the battery and what I said. He called his manager who said since I had no documentation that I said that I would have to call back and pay for a tow. How would I have documentation.

I was quoted a tow truck, would be to me in hour or less. I waited hours with my newborn child. I had to flag a tow truck down and pay out my pocket. Then I called to cancel membership, they wouldn't let me cancel. They said I have to wait for them to call me to cancel.

Had let my membership to AAA lapse, and rejoined. That day, my car died in an intersection, and since the paperwork had not been in effect for the required 48 hours, I was charged a $75.00 fee for service. AAA then sent me a letter about how I had been a loyal customer for 15 years. Since then, I have used my membership several times, and received a letter that three of my four yearly service requests had been used. When I called customer service, I was informed that even though I had paid extra for my first service, and also paid yearly membership fees, it was still considered a service and the representative would not remove it from my yearly total. I realize that AAA has been used for service and memberships cancelled, but that is not what I did. I feel that this could have been handled better, and that service is lacking. Don't congratulate me for being a valued customer when you don't treat me like one.

Battery went dead August/Sept last year. AAA came and recommended me to replace the battery. They told me they have better batteries with excellent warranties. I believed them and purchased the most expensive one from them. 1.5 year later, the battery is dead. They would not honor their warranty saying that my car has been sitting for 6 weeks. My other two cars have also been sitting there for 6 weeks all due to COVID. The other two batteries are all fine. Never trust AAA on their batteries.

It took 6 phone calls for me to have my car towed 10 miles. One phone said that the tow was on its way. The next phone call said that they can't tow my car because I'm not there to sign off on it. The next phone call told me that the tow truck has my Mercedes and it should arrive soon. The next phone call told me that I have to call for another tow truck because this tow truck left. The next phone call told me to call back tomorrow morning because they can't send a tow right now. I CAN'T BELIEVE THE MISCOMMUNICATION AND THE INCOMPETENCE OF THIS AGENCY FOR SOMETHING THEY ASSERT TO BE QUALIFIED TO DO! I will be cancelling my membership. Had this been a real emergency, it scares me to think that these are the "professionals" that I have to rely on to help me.

I am so pleased with AAA and their service. I belong to the NJ division (club) and I have never had a problem. If you are dealing with AAA they will take care of you. My family members all use AAA in addition to their car insurance. This service will save you time and money just in case you ever need a tow. I recently had a lapse in my billing because my card expired and my representative was SO SO courteous and helpful. Carol is the best in NJ!!! Thanks for reading my review, I hope you trust your roadside assistance to AAA. AAA did not endorse this review, I'm actually just a big fan of this company.

I had trouble with my car. It would not start. The AAA technician tested the battery and said I needed a new one so I purchased one the cost around 165.00. This was a year and a half ago. Since then I had trouble starting the car twice. The first time AAA jumped me and said the battery was ok. The second time they came the technician said he couldn't determine if it was the battery or the alternator. He felt it was the alternator. He said he couldn't replace the battery so the next day I had it towed to my mechanic. He tested the battery and said it wouldn't hold a charge and needed to be replaced. At this point I bought a battery from him. He said "AAA batteries are the ones he see's most often needed replaced". I would recommend their service just not their batteries.

Purchase your roadside assistance through your car insurance policy, cheaper and unlimited tows/mileage... Couple weeks ago my car broke down again. Of course back to the garage it had to go. I it 31 miles from where the car was and where the car had to go. I had to leave it at the location it was at and had to get a ride home because all my information was at home.

I've always had great, fast assistance from AAA over the years, but this was a first time attempted to be scammed. My 3 yr. old car's battery died because lights were unknowingly left on. I had a little juice left as the windows, lights, and radio work. Engine was trying to turn over. I called AAA and asked for a jump. Being during Covid19 pandemic I didn't want to bother just anyone around me to help and that's why we pay for this service. Was told 45min, ok good. 1hr 30min later was told the delay was because my call was put in for a "battery change". Huh? I didn't request a battery, just a jump? Finally roadside pickup truck arrived and twice put cables on with no result.

Bought a used SUV that seemed OK. Stalled out, called AAA to bring it back to the dealer. They (incorrectly) diagnosed the problem, and promised to repair. I told them at that time that the drivers side window wasn't working. They said, "No problem, we'll fix it." They didn't. A few days later, stalls again. AAA again, back to Triple C. I hear from the owner. He tells me that he will see to it that both repairs are done. Later my wife is picking the SUV up, and has me on the phone. I hear the service manager tell her "Yeah we fixed the window!" They didn't. They are now refusing to do any of the agreed upon work.

My daughter's truck broke down on Rt 95 in NC while driving home from college in Florida on 3/31. Due to covid 19, the dispatcher informed her that she was on her own to get a ride back to safety regardless of the fact that she had informed them that she had no cell service. Upon arrival, the tow truck driver did allow her to use his phone to look up the closest hotel but didn't offer to arrange a ride or give her one himself. She was forced to ride her bicycle to the closest hotel which was 10 miles away and it was cold, dark and rainy. It took her 90 minutes to get there. AAA was negligent for not trying to arrange transportation for her.

My family and I recently switched to AAA in November. I got into a car accident in February and they decided to total my car completely. My car was still repairable as I was informed by the mechanics. It was just going to be more work. To add to that it took them over a month to state it was a total loss, and no one kept me updated. I constantly had to call everyday, leave messages, and email the total loss department. They did not even pay that much towards my loss. I’ve had other insurance who have paid completely for my previous lost car and they were completely worst than my accident that happened in February. I never experienced so much stress and frustration with a car insurance. By far the worst car insurance ever. I will NOT renew my service with them once it is up.

The guy who took off my flat tire and put the donut on was super nice and quick but...he broke one stem/stud by over torquing the tire. AAA will not cover the expense to get this fixed. Beyond frustrated. The repair shop and the dealership both say this could only happen if the bolt was over torqued. Sucks a consumer now is worried about what damage AAA tow drivers might cause.

I've used AAA for service and maintenance for a long time. With my membership, I've saved money on service in comparison to other shops in my area. Their technicians are also ASE certified. Scheduling service is also pretty easy through their app. My request is answered very quickly.

It sucks that you’re only allowed to use AAA 3 times a year. I feel as if, AAA should provide roadside assistance all year long. I don’t think I’m gonna renew my membership next year! I’d be better off getting roadside assistance, through my car insurance provider.

Triple A was once a staple in the American automobile industry. However, they now have several different caveat it's as to when they will help you and under what circumstances and these circumstances are never disclosed when you purchase for membership. My advice to anybody thinking about joining AAA is to STOP! The roadside assistance through your car insurance agency is 100% more reliable than this rapidly declining company.

I rejoined AAA to register an out-of-state motorcycle purchase, in lieu of the California DMV. Oceanside, CA AAA DMV counter employee at 3330 Vista Way location was curt, rude, and condescending (to someone who is not only a Consumer Advocate professional, but and advanced practice cardiology specialist). She was of no help. I called their ridiculous "digital assistant" finally getting to that office telephone, seeking a supervisor to discuss this, and that employee refused to give me the name of the office manager or the owner, and forward my call!

Got stranded on the side of the interstate with my family. I have the platinum membership. AAA refused to pick up my family because there were 4 people total. We were far from home and had to figure out how to get home by making a family member drive a long way. Very pissed. They should taken care of it no matter how many people are involved.

They are very nice run company and when I was checking prices to do my brakes they asked me what prices I had gotten and they told me they would give me a better deal so I told them what I found and they gave me 200.00 less than any other places I had called. Never once did they call to sell me anything else. Got my SUV back when they told me and went thru everything with me and I’ve been going to them with all my 3 cars now.

I purchased batteries after I had a dead battery from AAA. Their tech went over the terms at time of purchase. Now 2 years later while under that warranty they refuse to replace a battery. They are making up new terms to their policy and essentially have lied to get me to purchase their batteries but will not honor their own policies. Customer service has lied saying the battery would be replaced over and over yet it has yet to be done and each time they send someone out it's another excuse. They would rather save a buck then save a long term customer. Do not buy any of their services or repairs. Use the tow and go to your own shop of choice so you are not scammed!

I wanted a tow as my car broke down. They said I must meet the tow truck driver in person. I wanted to leave the key with the van along with written permission to tow the vehicle. They said I must meet the tow truck driver in person. They do not care that our president is telling us to stay at home unless you must leave the home.

My name is Brad **, legally Joshua B **. Member number **. Sometime in late February, I was travelling down a residential dirt road in Pelham, Ga. I am a travelling life insurance agent by profession. It had been raining pretty severely for a day or two. At some point on the road I become stuck in the mud. I then called AAA. First person I spoke to was, Janeqwa. She called the local tow company and then called me back. She said they would have to bring a special machine to get me out and that it was an extra charge, however that management at AAA had already approved it and that the tow company was on the way. She sent me a text and said that The tow truck would be there in approximately 1 hour.

I purchased a AAA Battery in July 2019. The car is not used much and every time I go to start it, I have to jump start it. After trying to start the car 3 days in a row without success, I had AAA come out to start the car and check out the battery. It started with the AAA service and after a battery check stating it was at 45%, I requested a new battery. They would not replace the battery which I feel is miss representing the warranty. They said I can continue to call for a jump. I have been a member since 1990 and can't believe they would not stand by their product and service. I guess LOYALTY is just their slogan.

First time getting AAA. I bought the basic plan thru a magazine ad. Nowhere did it say it was totally useless unless you break down within 3 miles from your home or mechanics shop. Incompetent operator sent tow truck before I could get off work and get back to my car. So that wasted one of my 3 tows for the year. I told her twice when I wanted the tow but she sent it right away. No explanation. She forgot to tell me you have to call when you need it.

As a new member this was the worst experience I ever had with any type of service on the phone with AAA. I had no problem with the service until I signed up and the policy changed. I was stranded and could not move and they left me on hold most of the call. They just transferring me to another person and at the end of the day just left me on the phone and hung up on me. So at the end of the day if your team member knows your policy has changed and did not imply that there was going to be an upcharge on the service why talk to the customer anyway.

Several days ago our car died while driving. A family member suggested buying a AAA membership and having the car towed, so I purchased one. When I went to call in a tow request they informed me there was a three day waiting period before my benefits would take effect but that they would call a wrecker for me as a courtesy and a $50 charge. Because it was over five miles, there was another $5 per mile charge added. OK. I can see that was fair enough, and we were stuck on the road with limited options.

This company is a JOKE!!!! Tow company Showed up with a truck in tow to pick up my motorcycle. We had to help load & unload Bikes as driver could not do alone because he can't load solo. Flatbed was covered in oil from other tow that had broken oil line (Nothing on truck to absorb). After 1.5 hours of loading we are finally on our way. After getting in truck, I noticed NO SEAT-BELTS!!! WOW really?? Then driver missed exit as he was constantly on phone texting & talking. I had to tell him 3 or 4 times to look out as we almost went off road. Then he says to me, "This is why I hate customers riding with me as I don't like to be told what to do". Then we have to stop for fuel & driver went to eat.

On Sunday, February 23, 2020, at approximately 3 PM, my husband, our seven-year-old daughter, our small dog, and I were driving west on Highway 20 between Williams and Clearlake Oaks California. Our car was going up a hill and shut down. Luckily we were able to get onto the shoulder of the road. There wasn’t very much room there and on the other side of the guard rail was a sheer cliff. We turned on our hazard lights. We checked our phones for service, but had none. We were in a dead zone. We weren’t sure what to do. My husband finally decided to hitchhike. He caught a ride with a motorcycle to the next town so he could call AAA. My daughter and I stayed behind, not knowing when he would return.

I am extremely disappointed with AAA of Colorado. My daughter locked her keys in her car so we called roadside assistance. They never responded - online or on the phone. I will be canceling this service.

Making a complaint for ** at GALKA AAA 125 E Maple Rd, Michigan, She delivers unethical, unprofessional conduct, it's very rude and treats customers badly, embarrassing the culture of AAA. She takes advantages of customers age, and lack of understanding English. She hungs up on the phone, refuses to put a manager on the phone, does not provide phone number for the AAA complaint department.

My AAA membership was up for renewal on March 1 2020 and I decided to cancel. I called customer service on March 3 and was told that I could NOT cancel my membership until next year! I have to pay over $200 for a service I do not want. They do not cancel and pro-rate the balance. Customer beware.

My car battery failed and I could not start my car. I called AAA and a provider arrived within 5 minutes. He put a 'boost pack' on the car and did a lot of checking to see what was going on. He educated us about car computers. Apparently they pull current 24/7, which we did not know. If you have a plug in your car lighter for your electronics, which we do, that also pulls current even when nothing is connected. He explained how to keep the battery charged by ensuring that we start the car at least every few days. I was unaware that car batteries can run down in a matter of weeks, all due to the onboard computer systems. He was very polite, professional, and competent.

After being a member for about 30 years, when I called for road service the person on the phone said we owed for a service almost four years ago. Yet we had had road service within that four year period and had never been told this, AND had always paid the membership fee on time. Of course after four years, I can't find a receipt to show I paid, so we had to pay before they would come out. This is extortion. I will never give another dime to AAA.

For the first time I decided to use services of AAA company to rent a car. My final bill was twice as much as if I had rented a car directly with Hertz. It looks like I paid both companies what I could only pay one. When I decided to contact AAA's client support, I could not find even one real person to talk to. I was redirected from one number to another, it was for a couple of days. When I came to a local office, I was told that only by phone can I solve my problem. The circle is closed. I do not recommend it!

My 82-year-old father recently ran into a problem while trying to renew his vehicle’s registration. Apparently there was a minor discrepancy with the vehicle’s VIN. On Tuesday, February 11, 2020, I called AAA and spoke with Ms. Pamela **. She stated that she could e-mail my father a memo explaining that the VIN had already been corrected the week before, on Tuesday, February 4, 2020, when my father had originally notified AAA of the discrepancy.

My car suddenly stopped while traveling south on the 405. I called AAA immediately and told them I am not in a safe place (aka in the middle of a 5-lane expressway with cars whizzing by and swerving to miss me). I was told that they would contact the police and put me on high priority for a tow. An HOUR later the tow truck showed up (the police never did). While sitting in my car, I couldn't get out due to being in the middle lane so I had to sit there and hope that I was not rear-ended by a car going 80+ MPH. When I called back to try to better explain my situation I was told, with almost no sense of urgency, that they are working on it. A metro tow truck did come and pull me to the side of the road. 30 minutes before AAA arrived (I did not call them. Not sure how to found out about me but the fact that a random tow truck got to me before the "urgent" one AAA sent says a lot).

I have been a member of AAA for only a few months now, but I feel like I have been well taken care of by the outstanding assistance by everyone on your team for years. While this year is my first as an official auto club member, my parents have been aaa members for over 35 years. They have always been very supportive parents and if ever I had a car problem they were always generous to offer to meet me, and have the auto club save the day! Well needless to say this young man from 16 years old to today as I write this on my 39th birthday, I can only give my best to everyone at the auto club and all my appreciation to your team for the years of service excellence!

My daughter sat on the side of a major highway for 3 hours with 18wheelers blowing by her before AAA showed up to tow her. She obviously wanted her car towed to the shop I, her Father, uses. When she called AAA and asked why it took so long, they said because she didn’t want to be towed to a AAA endorsed/approved garage they automatically put her at the bottom of the list. THATS UNACCEPTABLE!!! I bought AAA to provide a level of safety for my daughters and wife. I called AAA and got a confirmation of this policy change, and I’ll be dropping them on 03/01/2020.

My 2017 Ford truck broke down, and I needed it towed to the dealership I bought it from to either have it repaired or to trade it in if the repair was going to cost too much. Because I MIGHT trade it in, AAA refused to tow it. It should not matter if the vehicle is going to be traded in or just repaired, the fact of the matter is that I paid for a premier membership, and my vehicle broke down. They will not tow it, after arguing with the rep, and then the manager, I hung up, and here I sit, with a broken truck, a PAID AAA premium membership, and no tow to get the truck to the dealer to have it fixed, and/or trade it in.

I have been a AAA over 30 years and never wait this long before. The "emergency" roadside assistance has been steadily getting worse. Today I requested a tow truck and the guy said it will be at least 2 hrs wait. We got into a car accident and waiting for 2 hours in the dark bad area and also cold. Customer service also got worse. I couldn’t wait anymore and ended canceled the service. Got a private company to tow home. I am wondering if it is worth continuing with them anymore. At least 30 people in my family have memberships with AAA.

AAA sent incompetent young male to provide jump start to battery from A-1 Car Care 623 New York Avenue Huntington phone # 631-467-5544. BEWARE OF THIS BUSINESS. They hire incompetent help stand behind the incompetence and refuse to acknowledge any responsibility for their wrongdoing. He looked at the battery and said "I don't know which wire to connect where". He connected them incorrectly and then had to reconnect them. He left car was running but when I went to move it had no power. I called them back and they said to call AAA. AAA told me they have NO responsibility and to address it with A-1. Repair Bill from Lexus $550.00. Refuse to pay anything saying they are not responsible and of course young kid that was sent denied any problem occurred. BEWARE of using them

They took very long and gave me a different time which it made me waited for 4 almost 5 hours since the tow truck guy came. I'm very disappointed. I paid money for my service. Why do I have to wait for so long.

Myself and my wife are retired and we’re traveling with our tow behind RV. When I got stuck in a ditch in South Dakota I was disconnected from our rv. I called for a tow. After 10 hrs waiting driver there were some snow on the driveway where we were stuck and driveway was not paved. He would not tow me. I contacted a different company. Had me out in a half an hour. Sent AAA the bill for $111.00 dollars. They would not pay. This is the first time I used them in the 6 years with them. My truck and rv had the silver plan. I will never buy this service again. UNHAPPY CUSTOMER.

I have been a AAA forever. The "emergency" roadside assistance has been steadily getting worse. Today I requested a tow at 9:41 AM. It is 11:12 and I am still waiting. And it is not like I am in some remote area. I am right in the suburbs in the bay area. I am wondering if it is worth continuing with them anymore.

Was a walk in. Arrived 15 mins before they opened. Guy was nice at first. Said car would be takin' in shortly. Well needless to say it was a lie. Called multiple times and kept being told same thing. Drove back over there. Car still in same spot for over 2 hours then he lied and said that he had told us on phone that it would be awhile. Well we were a walk in. Never called the place at all also he had to either put in system as walk-in or appointment told him go check his recorded phone line and he would not find a call from us and still was giving us a hard time been to the Hamilton AAA multiple times and same crappy service wonder why people only go there for oil changes.

Car was stranded on busy shoulder of I95 in Jacksonville. Call was made late afternoon to AAA to tow car to closest service station. THREE hours waiting on the shoulder, 2 of them in the dark, before they sent out a tow truck!!!! UNACCEPTABLE!!!! Would never recommend to anyone!

We called AAA to bring out a new battery for our 2002 Ford Escort. The gentleman insisted that our current battery was installed backwards, even though we knew this was impossible because we have been driving this car for years with this battery in this configuration with no issues. How could we have been driving around with a backwards battery? The answer of course is that we couldn't. The mechanic was clearly wrong but absolutely refused to listen to my dad and proceeded to install the new battery backwards. The car of course would not start with the new battery, because it was backwards! We had it towed to our local garage and the mechanic took one look and said, AAA put the battery in backwards. Long story short, we will only be calling AAA for tows from now on and will do our own batteries. It reflects very poorly on AAA and the independent agents they use when the people they send out could make such an obvious mistake.

We purchased AAA plus at 8pm on a Monday after my husband's tire blew out on the way to work. He managed to get the vehicle to the parking lot but was told he could not fix it himself until his shift need at 3:30 am. So I signed up a AAA Plus membership & paid the extra 50.00 for same day service. I told them he could only come out with ID because he would get written up. I also gave them all the specifics of the vehicle. The tow truck driver did not have the correct size wrench so he stripped the bolts on the cradle holding the spare, his impact wrench was not powerful enough to remove one of the stuck lug nuts so it stripped it, and the tire needed some air but his machine could not air it up fully. (we did not know the tire needed air) When I called AAA during the service they said they could tow it to their shop. But if they're not going to equip their wrecker....then they Said they couId tow it to a tire shop, but it's 9:30 pm & not a metro area.

A tow truck driver driving for AAA under the name Triple A Leasing in Bow, NH was driving recklessly, and hit my car. He then proceeded to insult me with very inappropriate language to call a woman and is now lying about the fact that he hit my car even though I have damage. As a woman I would not feel comfortable having one of AAA's drivers assisting me. I will never do business with AAA again!

I receive the membership to AAA as a Christmas gift from my son. He was moving 45 minutes from me so he wanted to make sure that if anything happen to my vehicle I would get help. I did in 8 months' time I started to have problems with my vehicle but could not afford to purchase a new one. Trusted that AAA would be there to help me. I was so wrong. 2 tows, 1 flat tire and 1 charge battery. The 5x I called because I needed a charge to go to purchase a battery. People they use are too expensive and I'm on a budget. Then is when they tell me that I'm only authorized for 4 calls for assistance. If I wanted they would come out but it would be a charge of over $100.

Well first I called on the 4th of July at 11AM for a tow, made sure they knew the truck was with a bad engine and a jump start wasn't in order, definitely need a TOW and nothing else. Two hours later, a jump starter guy shows up. Then finally order a tow truck, three more hours finally a tow arrives. Wasted my 4th of July waiting because they didn't care what I asked for. Today I receive mail asking me why I've left, and including forms to re-join. Look in my wallet, my AAA card says my membership is valid six more months! False advertising and fraudulent marketing practices! I once had respect for AAA and thought they were honest.

I have been a member of AAA for 32 years and have rarely utilized their services. I currently own three vehicles and one of the vehicles had a transmission issue on the road and needed to be towed to the dealership. The vehicle was driven by someone who was authorized to drive the vehicle and listed on the insurance policy. However, the AAA dispatch stated they could be of no service because I "the owner" was not present. I had no idea after all of these years this was a requirement. I am canceling my membership and looking at other options where the vehicle of the member and the person needing assistance is priority. There are many options available: Good Sam, AARP Roadside Assistance, Sams Club etc. Do your homework and make sure the dues you pay for service will actually be provided when you need them most.

I made it clear to the operator that I needed a tow truck to take my vehicle to a mechanic shop. When a vehicle showed up it was not a tow truck. It was a service agent in a mini cargo van that was hoping to sell me a battery. I made it very clear what I needed and they chose not to listen. The service agent checked my vehicle and realized that it was not a battery issue. I already knew what the problem was and that is why I specifically asked for a tow truck. I then had to wait an additional hour and a half for a real tow truck to show up. My mechanic and I were not happy. My first call was at 7AM and my vehicle did not get to the mechanic until 11:30 AM. They wasted a good portion of my day. I was told that I must specifically say that I have “engine failure” in order for them to bring me a tow truck. How ridiculous is that? Are we supposed to know that? This company is becoming more sales-based and not service based.

We were waiting for our tow for several days last July and never got the service. AAA logged the incident as a complaint, collected its details, and finalized it to their liking - not letting us know what became of it. Five months later, by the end of the (report) year, they sent us three texts, as if in response to our service call, even assigning a number to that dispatch. No service truck subsequently called to see where his help was needed. AAA created a phony paper trail to make it appear as if the previously mistreated customers (us) conceded and accepted their abysmal standard of service.

On December 23 I wrote to AAA requesting an immediate refund since I was refused service the previous night for a minor incident. First I had a rude and unhelpful person on the phone who put me on hold an excruciating number of times. My tire was wedged into a low stone wall and I couldn't move the car. She couldn't figure out how to categorize it and kept telling me there would be an extra charge if they had to send 2 trucks (but couldn't explain in what circumstance that would happen). Then she said they were refusing service and I would have to call the police and my insurance company. I then called VW roadside assistance and they were lovely, friendly, fast and happy to come through for me.

I’ve been a member of AAA for over 25 years and fortunately haven’t required too many services. Lately I’ve needed to call them three times for a tow or flat tire change. The first call, it took me about 25 minutes just to get ahold of a person on the phone to dispatch a person, which then was another 1 hour wait time. The second time I didn’t have that kind of time to wait for a tow so went with another tow service. The third time I waited about an hour and called dispatch back and found they put in the wrong address and then proceeded to tell me it would be another hour for someone to come out and change a flat (so total of two hours now). Luckily once, dispatch got it correct someone came out within 15 minutes. So, bottom line, they need to add more people and competent people to dispatch center.

Tim was most accommodating in towing my vehicle home. He was friendly, offered me a bottle of water and even helped me get in the cab of the tow truck as I walk with a cane. He backed my vehicle into my driveway with ease. I was very comfortable with Tim. He had a great personality and knew his stuff. I would recommend AAA highly to anyone. It has been worth every cent I paid for it. I have a Plus Membership.

Yes, I celebrated New Year's eve a bit too much. My husband called AAA Tow To Go, brought us and our car home safely. Because of this, I signed up for a membership. The driver was amazing, so kind, and he himself was thankful that we didn't drive.

I called for a tow in July. They sent Eddie's towing out to pick up my car. Eddie broke my steering rack and steering sensor. Eddie's put $400 in on the $1,500 in damages. AAA only paid for labor costs leaving me over $500 to pay out of my pocket. They claim "nobody is responsible and I'm lucky I got anything". Got towed this past Saturday night. The driver explained that the Eddie's was 100% responsible and that AAA makes them sign contracts for liability. They lost my keys during the recent tow and I called to find out about the money owed to me from July and file a complaint about my keys. They said "as far as we are concerned, that is over and done with".

My 2005 Honda with 250K Miles was died at repair shop but was told $2K to repair-not worth it. Called AAA but the tow driver said they would only pay for tow to home or repair shop, not webuyanycar.com. I'm going back to Allstate Auto Club where they treat you better.

On Dec 26 2019 I visited a AAA service center on Battlefield Blvd in Chesapeake VA, I am a many year aaa member. I live in Cape Coral FL, I had to drive up to VA, prior to leaving FLA my belt tensioner would growl when I would first start up the motor on my 2015 Chry 300c, I stopped at NAPA Auto Part store and they quoted me $160.00 for a new one, as I had to leave to go to VA I decided I would stop a the first aaa car care center and have them put a new one on, I knew it was only a 15 minute job as the tensioner is easy to get to and held on by one 15mm bolt, the Chesapeake aaa car care center was the first one I came across.

A few years back my parents both had AAA, and I got a flat tire while out of town. My jack was broken and so I called my parents and they called AAA. They said that since my name was not on the account that they aren't supposed to help unless my dad or mom is with me, but that they would claim that my dad was there and help me out. This was great, and I couldn't have been more happy with the way AAA handled my situation. After this situation my parents added both my sister and I to the account in case anything like this would ever happen again. More recently my car engine blew up and I was in the middle of nowhere by myself, however I knew I had been added to the account, so I called AAA.

This is a warning to anyone looking into AAA Roadside Assistance. Southern CA and Northern CA AAA are 2 different corporations and neither has access to each other's systems or roadside service calls. To put it in short terms. I was in Northern California and ran out of gas. A truck was dispatched and I received services. But because the 2 regions are not connected, Northern CA AAA did not know that I had already used my Allowed call ins for this year. So they could not inform me that I was out of services and that I would be charged a $90 service fee for them to come out.

I called AAA at 0845 today to have my 80 year old mom's car towed to the Toyota Dealership where it was to be repaired. I was promised it would be less than 1 hour. 3-1/2 hours & several phone calls later, no tow truck. I finally called USAA Roadside Assistance & they had a tow truck there in 10 minutes. I've cancelled my mom's AAA membership since they are totally useless.

I broke down on Christmas, van full of presents, an hour away from my Grandmothers house. Might as well of been in another state as I wasnt going anywhere. I had called a dozen numbers to mechanics, tow drivers, anyone and gotten a dozen answering machines. Christmas, no surprise there. So on a prayer I signed up for AAA, and they answered. They had a tech out to my car in 30 mins to jump my dead battery. Got most of the way home only to die again. Made another call to AAA and had another tech come out in 30 mins and got me enough juice to make it to the auto garage. I got picked up by my family from there. AAA saved my Christmas. Words cannot describe my appreciation for what they did for me. The second tech who jumped me was fighting a harsh sneezy cold to work on Christmas to help my stranded **. I'll never drive without AAA again.

I called a AAA tow truck company, they explained that I had to call the membership department. I did, I was put on hold for 10 minutes, decided to hang up and call another company. I did. They said the same thing. Tried again, someone answered the phone like they were just getting out of bed or something. Asked if I was in a safe location. I said yes. They put me on hold, I waited for 10 minutes and decided to hang up and to pay for my own Towing. What a Joke... I always read these GREAT reviews get suckered in and WALLA. I am still paying for my own stuff. WHY? Rated a Zero however, it wouldn't let me submit my review without giving it at least one star.

I had ran out of gas at 8:20am and called roadside assistance. They stated someone should be there in about 45 minutes. I had selected to receive text updates. It was now 9:45am and no response. I called AAA roadside assistance at 18007601480. I explained to them that I was still waiting for help and had not received any text updates. Just as I had finished my sentence I received 3 texts updates. One of the texts stated someone should be here within 15 minutes. I was then provided with the link for real time to track the location of the assistance. It was now 10:20am and nothing. I called again, this time frustrated.

Stuck at Walmart due to keys being locked in car. Called AAA and apparently you only get 4 service calls per membership year. This is something that should be explained at the beginning of the membership. The lady Christina and Erica were rude and unhelpful in this situation being 3 days before Christmas and they want 90$ for an additional unlock. My membership is up in March. I will NOT be renewing my membership.

FYI - If you forget to renew your membership and then pay your $119 dollars at a later date, AAA service is not available for three days after you pay your fee. Apparently AAA felt the need to make this policy change this year. I've never heard of a business model such as this. If I go to an Ice Cream parlor, I don't pay for my ice cream and come back three days later to pick it up. Maybe because AAA has the roadside service monopoly, they just don't give a crap about good service anymore.

PAY ATTENTION TO THE 1 STAR REVIEWS. I wish I would have read some of these reviews before purchasing any type of insurance with this company. There is an awful representative named Madison that clearly needs to make sure she has a cup of coffee before speaking with anyone because within 30 seconds of being on the phone with her I wanted to hang up in her face because of how awful she was being.

I have had AAA for 16 years and never a problem. On Saturday night I had a blowout on my right rear tire. Called AAA and an hour and a half later saw a wrecker searching powerline rd. Waved him down. He had been given the wrong contact number for me. Towed to West Palm Beach. Then on Monday had to have vehicle towed to dealer. Again called AAA. Wrecker on way. 45 minutes later nothing. This time I called wrecker service. Again AAA had given the wrong contact number. Finally had a wrecker on way. Operators sound half asleep. Call goes off and on like you are on a radio. AAA what's wrong with you?

My car overheated, pulled into a parking lot safely. Made the call for roadside assistance and tow truck driver was there in 40 minutes from Affordable Battery & Towing in Fort Lauderdale, FL. Driver's name was Tony #**. He was excellent and professional. It is a convertible and easy to rip the top if not done properly. He stayed with me until my husband arrived and took car to auto shop that we use. Even called to tell us car got there safely and he put keys in their lockbox. He made an upsetting experience run smoothly. Thank you AAA and Tony #**.

I will NEVER be without my AAA membership! Oh and now they have an app that makes it even easier to get help quickly!! This morning I woke up to a dead battery and had to be at work by 9am. I downloaded the app, requested my service and was ready to go with my new battery (installed).... AAA for the win????

I just find out AAA of the Carolinas has canceled my membership because I was using it too much! This is laughable. What else was I supposed to do with it? Sit it on a shelf and stare at it? I could see if I was doing something fraudulent, but to be canceled due to usage is insane. Praise God that I haven’t had any breakdown, because apparently this was decided in May and I’m just finding out because I noticed I didn’t receive an email about renewing in my anniversary month of November, and it’s nearly Christmas. But God is good, and He has kept me and my car covered. Minor issues were fixed without needing a tow. But that extra security and comfort that I felt when I had AAA is gone. But that just means God will work even better and stronger.

I had my car down and called Triple A to give me a diagnosis as I thought it was the battery. They told me it was actually the starter and wanted me bad to take my car to the triple A shop. It felt like a scheme. I did take to Chevrolet to get a fair diagnosis and they said it was the battery, and that costed me 145 dollars, which I had as a free service from triple A if they did their job right.

My wife was driving our minivan and The car stopped due to the alternator breaking. I called Triple A for towing numerous times, and they kept telling me they would be there within the hour. They never showed up. I ended up calling my Geico insurance and using my roadside assistance with them, and they were there within 20 minutes. When I called Triple A and told them that this was unacceptable and I wanted a refund for my membership, (being that this was the only time I used my membership and they did not provide the service That they are responsible for), They told me they cannot do that but they will give me $50 off my membership renewal. That is BS and horrible customer service.

Horrible customer service. Do not buy AAA. They stranded us in Ithaca New York for over three hours in the hot sun with cars and trucks zipping by us. When we finally did get a driver, he told us they could have called him anytime and he would have come out! Imagine how we felt! Exhausted and nearly with heat stroke, being told that it was all completely unnecessary!

I closed my account I had with triple A for three years. Auto and renters. Paid. Done and over. Never was late payment and never even used the insurance. Have good driving record. They made three years of payments scot free. All that money they made. So I canceled and got Geico. Which was way better.and cheaper. Geico is way better

I have been a AAA Premium Member for many years. Recently I drove to Alaska in my RV and experienced a problem (accessory batteries went dead in a 90F heatwave - in Alaska). I claimed for replacement batteries as my generator, fridge, inside lights etc would not work. It was disqualified because the warranty only covers a trip for 45 days (a lot of people make trips exceeding 45 days in their RV). Also the warranty is void if the vehicle is still driveable. None of this is mentioned in the Premium brochure i.e.misrepresentation.

I live in the country but theres a lot of lock Smith's around. I needed one. But AAA couldn't get me one. Now I have to print out a paper or wait for one in the mail attach my invoice and wait to get my money hopefully in 2 weeks. You would think I could send it via email. But nope they just keep making it worse. I dont think I'll be renewing my membership.

I recently had my car go out on me while on the freeway so I took the nearest exit and parked at a motel. When I called AAA and they sent out a towing company to pick up my car, sister, and I. The company (Braudway Towing) was very fast and made it to my location in less than 30min. The people who came to my rescue were extremely nice and we had a great conversation in the tow truck. :) I highly recommend them and their services! Thanks for the great service AAA!

I have carried AAA Roadside for 14 years. Previous to moving to the MidWest, we had our home, all vehicles, and all trailers insured with AAA of Southern California. I have continued to carry AAA Emergency Roadside since we travel extensively. I carry AAA Plus, so that if we are out of town there are no issues. We were pulling an empty cargo trailer and it got a flat tire on the Interstate. Cars whizzing by at 70+ mph. No problem, we're covered by AAA, right? First, they put me on hold for more than 10 minutes while they figure out if we have coverage for a tire change on the trailer we are pulling. Then I'm told that in fact we do NOT have coverage, that we would have to carry the AAA PLUS RV in order to qualify.

I called stranded with a flat tire Friday after Thanksgiving and was told that because my membership expired, it was cancelled. They transferred me to the membership dept. which was closed. I called twice with the same result. The second call I asked them not to transfer me to membership because I was stranded and they were closed, but they transferred me anyway and then the call was dropped. The third call I asked for a supervisor and waited 30 minutes on hold, in 40 degree weather on the side of the road, they don't care.

I had gotten stuck in the snow in Flagstaff as well as locking my keys in the car. I called triple A and they were able to help me without any issue (even though I did not have my member policy number at the time). They were extremely helpful and understanding/compassionate. They arrived in under 30 minutes and then took the time to walk out to my car (which was about half a mile out from the paved road). They unlocked my car and then helped to get me unstuck by physically pushing my car out of the snow. I am astounded by the lengths they went to, the speed of the service and just overall professionalism. As a young woman I am so appreciative of the kindness I was shown and the lengths they went to assist me in my troubles.

I am not sure what happened to the quality of customer service with Aaa. I have been a long term member and former employee and always experienced great service until this year. I have had to call Aaa only twice so far this year and both times were an escalation and now has me at the point of cancellation. First time I called I was rudely lectured by John about how I need my membership card to make a call which is not true because you can find my name in the system. Well I guess John didn’t wanna do his job well. I’ll say refused to do is job and treated me as if I was trying to run a scam to get services. I asked for a supervisor to complain and cancelled the service for that time because of how I was treated.

I've been a AAA member for many years and rarely use roadside assistance and when I have the service is incredibly slow. They used to be fast...not anymore. Prepare to wait hours for help if you need them. I am actively looking for a better roadside assistance company.

My son was in a minor accident and called for service. The company ROSSNAGLE'S SERVICE CENTER would only tow him 15 miles due to bad weather. WHAT???? It's a towing service!!!! Save your money! We ended up picking up my son ourselves. If you live in an area with bad weather, AAA is NOT for you.

We now have a flat tire on the side of a dangerous interstate highway 30 minutes from OKC. Less than 20 minutes from Norman. We Called AAA at 6:57. According to the towing company Aaa did not call them until after 7:30 And the towing company dispatched a small company from Sulphur Oklahoma. Over an HOUR from our location. Thus Aaa took over 30 minutes to dispatch a truck from a small town over an hour away. It is now 8:30 and we are still in a car with small children- waiting for our driver - on the side of a highway being passed by semi trucks going 90 - There are hundreds of roadside assistance companies in the OKC Moore and Norman areas- there is no way that AAA is not contracted with someone who could have reached here sooner than this....still waiting.

For a company that was so good at one time it is now just a waste. Called for tow and was told within 2 hours. Waited for call for estimated pick up time, just as i have received before. No call so i got a ride home and promised the property owner that i would get the car out of his lot as fast as possible. As i said no estimated time of pick up, just a call as soon as i got home and was getting ready to head back in that the truck was at my car. Well of course i wasn't.

AAA in Southern California presents it as a discount, while they are really charging 4.50$ more unless you subscribe for autopayment. There is absolutely no difference in processing cost given that in either case the payment is done electronically, no check or paper to process. Also the payment information stored at AAA have been hacked and fraudulent charges have be made to my Credit Card. This is the only organization that charges a fee for processing a standard electronic payment. It is ridiculous, just another rip-off practice that should be stopped.

I’ve had good experience with AAA in the past and have been a member for many years but last night at 6 pm we called for a tow, as our vehicle was stuck in our back yard. My husband described the situation and was dressed in his Carhartt overalls to help. We got the runaround for hours—“someone will be out to assess the situation.” At 2 AM (still dressed and waiting) received a call saying we would be placed on the AM list. Today they called and said “policy doesn’t cover the back yard.” Really? No one came to assess the situation. Thanks for leaving us in a lurch without even trying.

Purchased tickets at local aaa office. Subsequently, had an issue with the tickets. Tried to call 800 number, immediately got hung up after selecting refund option. Obviously they don’t want to take any customer questions on previous purchases. Suggest not using them to purchase tickets.

My initial call was at 3:27 PM reporting that my car would not start. I was advised they would send a battery technician out. 3:57 I called to advise two people had tried to jump my car and that I needed a tow. I received a text from AAA advising my tow would arrive at 4:19. 4:57 I called for a status and was told the tow truck driver told AAA that I was not with the car and left. I had never left the car and knew this was not an accurate statement.

I locked my keys in my car while the car was running. AAA prioritized my issue and a service provider was there within 10 minutes. Matthew was kind, professional and courteous. He got my car unlocked quickly and we were back on the road. Thank you so much!

The driver was trying to remove the metal that was hanging under the car and accidentally busted my radiator. I reported the incident to AAA and they said that the driver denied the fact. They want to take people money but don’t want to take responsibility when they at fault. My advice to whoever use them, make sure to record when you have your car towed from AAA.

We have had AAA Plus since 1984 and during that 35 years I have requested AAA Roadside Assistance only a few times. On 2/25/19 I contacted AAA Carolinas because my wife's car wouldn't start. It was parked in our driveway. All Over Towing came to our house and replaced the battery with a new 6-year battery. On average we drive my wife's car two or three times a week and have had no issues. We drove her car 9/21/19 the day before our flight to another country.

Calling to get AAA roadside assistant and waited more than 1 hour 45 minutes, horrible and ridiculous. They want the yearly payment right away and renewal too, but the service is like a turtle. Not recommended, and if you need to renewal, advice find another reliable company with a better roadside assistant.???

AAA forgot to put in my call for tow when called at 1250 and at 2pm I recalled to find their error. When I called them out on it they lied and said it was tow company fault. I asked for Manager and was then told (after I kept asking questions) that they had forgotten. I am a senior citizen and it was 27 degrees outside. I had no food, water, means to use bathroom or any heat. Due to their incompetence, I sat from 1250 until 330 pm. They offered nothing until I prompted and then they offered 30 dollars off my next renewal; bumped it to 50 when I said not acceptable. Big Deal; I am old and it could have been very bad. Again I repeat that they lied to me about not calling someone until I contacted the tow company myself and got them cornered. Do Not Trust Them! When I shared with friends I found out they do this more often than thought so I am reviewing and will tell anyone who will listen. Poor customer service and they lied....

From my husband -- Trapped on an incline in ice, sleet, and snow, west of Santa Fe; AAA said, 'We're not sending out a tow truck, they'll just get stuck too." They said to call police. Police said, "What do you want us to do?" My dealer insurance came through with a tow truck. Why not AAA? Why should I pay for AAA when they won't answer the call.

My daughter's car battery went dead so she used my car. I called AAA Roadside Assistance for a jump start at 3:05 pm. It was supposedly going to be 3 hours. I called at 6:20. 26 minute call listening to a supervisor tell me how backed up they were due to Michigan weather conditions. She said she spoke with someone to make sure I was next in line and would get to me in the next hour. I received a call from a cell phone number in Detroit 30 miles away and they hung up when I answered. I called back and was sent to a voicemail. The same number called me again at 8:56 telling me they would be here in another hour. By that time I was able to get someone else to jump the car but it was too late to buy the battery we needed because the store was closed. Total time to get assistance: 7 hours.

I called AAA for help replacing my battery under warranty. Horrible service from AAA and the "person" they sent out to change the battery. He called and said I am going to a town 45 mins away to purchase a battery and didn't come with the battery. Tried to jump it. I wasted almost 3 hours of my time for them to say, "Well call us in the morning if it doesn't work." Thanks for nothing. Very unsatisfied!!!!

I always thought that AAA was supposed to be a really good service to have so I signed up for it. Well, I found out that it is a big scam. I signed up for the Plus plan and the representative had me thinking that it was gonna be something that I could really benefit from. Roadside assistance was my biggest interest since I do have a kind of older vehicle (2010). I did end of having to call a few time for minor instances such as flat tires. My last service call was for a dead battery. When I spoke with the first representative I was informed that my battery could be replaced.

Only gave one star because it isn't possible to give negative stars. Just tried to renew my membership after being a member for 24 YEARS at Plus status and was told that because coverage had lapsed by ten DAYS that all they could offer was to charge me for Plus membership but only have 3 MILES of tow coverage. Predators who don't care AT ALL about their members. I've switched to AARP roadside assistance, because they actually want to ASSIST.

Charged more than advertised and waited 90+ minutes for a simple oil change and then found that work said to be performed was not. Needless to say I will never be back and almost considering cancelling my membership. I cannot in good faith give this experience any stars and I would rather have it known that like many service businesses what they advertise is not what you get.

After being a member since 2012, I June 2019. Today, I experienced an unexpected problem with my car requiring tow service, I never thought these ridiculous prices would be quoted after having coverage for over 7 years, with @ 4 month loss. Quoted $124.00, $55 service fee, plus $4.00 every mile after 3 miles? AAA you got to be kidding, that’s your only option?? Really, your agent has no thought process, why not offer me to upgrade my plan, therefore I would get the lower coverage (100 miles) and we both satisfied. Good luck taking other money, I won't be coming back!!!

On November 8, 2019, my wife became stranded in her vehicle and required towing services. I was out of state but have been a years long AAA member. My wife contacted AAA for roadside assistance. She was told that since the membership is in my name, I would have to be there. My wife and I share same last name and home address. At that point, AAA said that my wife could be added. I immediately added her to the policy. Then AAA informed us that there is a 48 hour waiting period so the additional membership fee just paid was useless. At that point, had to pay the emergency towing service fee not covered in order to get towed. Vehicle towed to repair shop. If we knew adding her to membership would not have precluded the emergency roadside fees, we would not have added her. Most importantly, AAA has shady business practices to not honor a spouse on same vehicle.

I’ve been a premier AAA member for decades and buy memberships for all my kids. I will rethink that after this experience. The car broke down and they recommenced with go to Arthur’s Sunoco, a mechanic nearby. They made up erroneous charges and did things to the car we did not approve in advance of being charged unexpectedly. Turns out they have a history of ripping people off and bad service. Reviews described other AAA members finding the same and prior disputes! Why did they send us here knowing this? I will never trust AAA. The customer service blew me off and was rude.

All four of my tires were slashed and I wanted them to meet me after work. On their advice I called an hour before I was to arrive home to my car, but the tow co was headed there too fast so I had to cancel. I was then advised to order a tow within 45 min of my arrival, I did. This tow was never ordered or dispatched!! I called back twice and was lied to that the tow was coming... Guess what? No text message from AAA!! That’s their signature move!!! So I know no tow was ordered... Thanks AAA for making an awful situation worse. My daughter and I had to remove all 4!

After hitting a deer, AAA left me on a dark mountain road at night. Only flashers, no shoulder, no cell coverage. Told me to call back in the morning. Told me to call for a tow myself and they would give me the numbers. Told me they called tow companies, but found out they didn't until 2.5 hours from my first initial call. Told me to go stay at a hotel and they would pay for it, but a problem was there wasn't a hotel closer than 25 miles. I told them that and they didn't get it. Finally with rudeness, unprofessional comments and behavior with no empathy or apology, I was told to wait another 1 1/2 hour on top of the 2 1/2 hour for a tow driver to take me only 25 miles to spend the night in a town. Then they would take me the rest of the way tomorrow.

My car was stuck in a undesirable area and I was told that it would be 45 minutes for a tow to Sacramento from Vallejo Ca, 45 minutes turned into a 3 hour wait!! God forbid that I ever have to use them again, what’s the point in paying for a service if you could be dead by the time a tow truck comes because you're stuck in an unsafe place...

My dad purchased a battery for my vehicle in 2018. I own a 2001 BMW 325ci convertible. We use to do our father and son midlife crisis bonding in it together. Well sadly my DAD passed away???? Then not too long after he passed away my Mom passed away as well. Which brings me to the situation at hand, the battery he purchased for the BMW went bad while I was on my way to work so I contacted AAA and told them my situation that my battery was bad my Dad paid over $200 for the battery in 2018. But he had passed away so I had no way to get the information they requested or have him be with the vehicle when they showed up.

I've been paying for this service for years and when I go to use it because I got a flat they refused to help me because of their policy. I have a Ford F150 that was lifted six inches and because of that AAA will not help you at all because the vehicle has been altered. AAA left me stranded and wouldn't help me at all with my flat tire. What good is a company that you are paying money to every year to help you in times of need and the refuse to because of policy. Be aware so that you don't get screwed like I did.

They left me stranded for more than half a day waiting for the tow truck to arrive and I slept outside of the freeway inside my dead truck and no heater or food for 15 hrs. Triple A slacked off. I went from 8 pm to 1ish pm the next day so they could tow my truck while then I didn’t had nothing, water or any resources. I wasn’t in a save area and they took a long time to reach for help.

If I could give less than 1 Star I would. I am broke down on a bad part of a freeway. I called and was told the tow truck would arrive within 20 minutes. Well it's been 2 hours and it is getting dark and cold. Called again and was told the driver was "on his way home to get his truck." What the???? Still waiting. I hate AAA. They are NOT worth the money. Maybe a serial killer will stop by. I'm sure he would be more helpful.

Hi, I purchased a new car 2 months ago and in car dealership I bought AAA insurance for my car. The AAA agent asked me to sign a lot of papers and he told me I have one month time for cancellation. He charged me $666. 3 weeks later I called and canceled my insurance with AAA and asked for return me back the remaining $100 balance because I already paid for one month insurance. But they told me that they took that $100 for premium cancellation fee! I was shocked because nobody told me that after cancellation they will charge me. But my shocks continued when this month I received a bill from them with amount of $400.3 as premium cancellation fee!

My mother's vehicle battery was DEAD so I put it on a battery tender and then reinstalled the battery and it remains dead. Not enough Voltage on it after charging for 30 hrs. So the battery says it is a premium battery by AAA and includes a Free 3 year replacement. It was purchased in July 2018 so I figured I call AAA and see if I could have the battery warrantied, But the answer is NO!

We have been AAA members for decades and over those decades have rarely used the service. Currently AAA charges me almost $200 a year. In the past 5 years we have used AAA approximately FOUR TIMES. In the last three months we had the need to call for service TWO times. Once for a lock out while on vacation and after three hours we found help elsewhere. At no time did AAA or their subcontractor provider reach out to contact us. We provided GPS coordinates, road location address, phone number and email address. We repeatedly contacted AAA and were always given excuses as to why no contact or service provided in a timely fashion. We ultimately got help elsewhere and called back AAA to cancel the call. I complained to AAA and got a form letter in the mail saying they were sorry. Pathetic response.

AAA is a waste of time & money. Literally left me stranded twice. First time wasn’t a big deal but the 2nd time was a mess. 8 months pregnant, got stranded in my RV for over 24 hours because this lame association didn’t want to send someone out. I Waited hours for someone to come tow me to a mechanic literally 3.5 miles away. This after talking to multiple supervisors because they miscommunicated what my RV Premium membership capabilities were. Of course NO ONE CAME. And you what they told me when I called again asking when will I get help? They canceled the call-in hours ago because no one was available, so basically they forgot to tell me. Then they Told me to call again in the morning.

I have had a membership with AAA for a few years, thankfully I have not had to use it. My daughter is my additional member she has relocated across the pond to England so obviously she will not be needing AAA. My son however has just gone away to college and has a car, I called AAA to change the name from my daughter's to my son's name and they said this can't be done. I would have to pay for an additional member. Why is that? How hard is it for them to make this change, seems like they just want to make more money. Sorry AAA, I will no longer be renewing my membership. I'm sure this is not a big deal for AAA as they are a big company, but really this is just ridiculous.

I suggest no one calls AAA for towing, you will never get helped calling these guys. It's a waste of time, better you pay for another company and even if it's more at least you won't get left there stranded. I had issues stuck in a highway. AAA took 3 hours to get there plus they were not equipped to tow the truck. The truck left and they told me to wait for another 90 mins. It's just horrible customer service. Terrible service.

This company shouldn't exist. Terrible service. They made me wait 2 hours for service. When the tow truck finally came they couldn't even tow it. Imagine paying for something and not getting the proper service for it. I hope no one gets treated as such like they treated me. Find another company. This company AAA is the worst I've seen.

I put in an online request for battery replacement at 8:30 AM this morning. By 10:00 AM, the man who replaced my battery at my home arrived, and couldn't have been nicer. He checked everything for me, including my alternator, which was in good shape. He took a check in payment, which was very reasonable, considering that my vehicle was 16 years old. I love the idea that there is a warranty included. My vehicle runs perfectly. I couldn't be happier with the service.

I got a flat tire on Elderceek Rd and Stockton bl in Sac. Ca. I called Triple A and the lady that helped me was excellent. But the young man Joseph was so awesome. He showed up fast within 15 20 minutes and had my tire changed in maybe five minutes. He was very professional and very nice. AAA made a awful situation not at all bad. That's why as far as I'm concerned AAA is definitely a 5 star organization. Thank you AAA. I love you guys. Carla

I don't usually write reviews however, I am thoroughly done with AAA. In Feb. 2019, we needed to use roadside assistance due to my husband's car breaking down. His car was towed to the house. Our mechanic advised to have it towed there and they would look to repair it. So, it was towed from the house to the mechanic. It WAS THEN it was told that AAA only tows to a repair services, otherwise there is a $75 fee. No problem... MY HUSBAND PAID THE $75 cash DIRECTLY TO THE TOW TRUCK DRIVER...

IN Aug 30th of 2019 I was taking a road trip. I had a AAA Plus membership which included 100 miles towing, which expired on Aug 31! Few days before the trip I renewed in a lesser plan so I wouldn't be out of coverage during my trip. So I brake down and need to be towed 82 miles to the car dealer, and AAA refused to pay even though my plus membership was good for another day. So after 10 years of membership they jumped at the chance to cheat me! There are much better roadside plans out there cheaper and they keep their word! To name a few Best roadside and Good Sam's Club. Better and cheaper!

I received a past due notice in the mail today. I was sure it was a mistake, and I even went to my bank account to check and see when my dues had been paid. AAA got my money, but that doesn't seem to matter. I called customer service, and the machine transferred me to a representative for my zip code - right! After talking with the young lady for a few minutes and explaining the problem, she said that I was talking to the wrong person and transferred the call. I was switched to a new representative - through the machine - and she said my account wasn't paid. I gave her the amount paid and date the bank paid the bill. It didn't matter, apparently, and I was told it was my problem.

My car battery died at 8:00 PM on a Sunday. I was only able to reach a voice activated system initially. Told them the issue and requested that someone come out with a new battery and replace my old one. Hours later a tow truck showed up and the driver told me he did not replace batteries, but could only jump start the car. I explained to him that I had to leave for work the next day at 6:00 AM and unless I left the car running all night the car would be dead again in the morning. I asked if he could come back in the morning or if I could call him directly if the car would not start.

I just wrote a review for AAA Roadside Assistance for their customer satisfaction survey. However, I am not sure if that review will reach the public. I am such a satisfied customer that I decided to take the time to find a website where my review could be seen publicly. I'm taking my time to do this because the company deserves it and consumers deserve to know my opinion of the service as a member who has benefitted from the roadside assistance program since I started driving. As a 20 year member I believe my review holds substantial weight.

I have been a member of Triple AAA member for a few years. I am very unimpressed with my call to the Colorado Office - I dialed the 1-800-222-4357 at 6:12 pm on 10/18/2019 first lady who assisted the service call was very nice. She did leave out the detail of having valid registration. So when Jon from H and R Towing company out of Johnstown Colorado, came to pick up the car, refused the tow, keep in mind this is the SAME EXACT vehicle was towed on June 2019 same condition of registration then, and we call on 10/18/2019 to do the same tow on the same car same addresses just opp sit directions.

I didn't have my ID with me but they still helped. We got a flat tire on the way to visiting our mom who is sick. I appreciate Triple AAA very nice guy who helped us off the side of the 15 freeway in Apple Valley. God bless you Triple AAA.

My 85 and 92 year old parents required a tow, they contacted me and I drove to meet them. We called AAA because they have the coverage and it was horrible from the get go. My first call to them kept us on the phone for 20 minutes waiting for a rep to pick up. When they finally did, the call dropped on their end - I called back immediately and instead of waiting on hold again we used the automated message to report our location and we were told they would be there within the hour.

In July 2019 I reached out to AAA because I needed my vehicle towed because it was running hot. I literally waited almost 3 hours for someone to arrive. Once the tow truck arrived I noticed that it wasn't AAA, I was an outside tow company. The tow truck driver asked me for a tow pulley, which I had no idea what that was. He informed me that it should be in my trunk. I proceeded to walk to grab it but he stated "That's ok you don't need it", I allowed the tow truck to tow my vehicle to my residence. Once the tow truck left I didn't like where my vehicle was, so I moved it. Once I moved it I noticed that there was something dragging from the bottom of it. I contacted AAA and informed them of everything that happened.

Called AAA at 5 PM - that was 4.5 hours ago. They said to wait for the driver to call us before he comes to the car. They also said it might take three hours. No one called. Since then we called already 3 times. We always get same answer: "No drivers are available. When a driver will be assigned he will call". This is in San Jose, CA - a very large city. How can AAA run out of drivers in such area?

Yesterday, I broke down 236 miles from my home. I had help pushing my car into a parking lot - (car dealership no less) And got into a cab to come home when my boyfriend called to remind me I had Premier AAA - I have a 2017 Nissan and didn't remember my membership. I call AAA New England who transferred me to AAA in Mass. The Representative told me that I would need to pay $4 per mile over the 100 mile limit - since I did not have $400 I told her I would need to find another alternative. What I didn't know was she never called AAA NE which would have confirmed my level of membership. I now have to pay an additional $168 to get back to Mass where my car is to be "present" for towing.

Today, a deer hit the car on a highway (55 mph) and left the car disabled - driver side airbags engaged and extensive damage to the front left body/tire. We called AAA and gave the representative the details and our location via phone - we received a confirmation email. One hour later.. My parents and my 3 year old daughter are sitting in a car with the police behind us and no one came. It was 40 degrees and dark outside, and cars going 55 mph by us. We got a hold of AAA again after being on hold for an additional 15 minutes and they said our request was cancelled because phone was disconnected abruptly. They said they will send a high priority tow over. 30 minutes later and no one.. Talked to AAA again.. They said it will be over in 45 minutes. Beyond frustrated and disgusted we cancelled them and had the police get us a tow that arrived in 5 minutes. Don't know how AAA can neglect our services and leave us stranded.

My daughter had a flat tire in Yountville last evening (at around 11:00 pm) while driving home from work. I had purchased the roadside service for EXACTLY this situation. They told her 90 minutes. She called me at some point during her wait time and I stayed on the phone with her. When it was nearing the 90 minutes and she had received a text from anyone confirming arrival; I had her call back - and they still had not been able to locate any tow or tire changing service provider. AAA said they would call her back in 2 minutes. I called the local PD to alert them and check on her - the deputy sheriff was wonderful; and my husband left to go assist as well. We were not waiting on a tow any longer.

Had AAA for years for Roadside assistance. We travel from AZ to the New England area every year in our RV. Only had to use then once in all the years. We have a flat on my Winnebago rear dually tire. When we called them we get some answering service unbeknownst to me. We wait over 2 hours before I call back and ask?? They tell me they have been trying to call me. The mechanic calls me and he says they told him it was a little travel trailer. ??? Incidentally the 3rd party answering service is “Service Pro”. Buyer beware! Total incompétence on AAA and the answering service.

HETRZ CAR RENTAL AND AAA (American Automobile Association, aka Triple-A):

I have a membership with AAA for myself and my son. My son recently needed a tow and called AAA. They sent a driver who towed the car and also damaged it in the front in the process. I called AAA and they had me send in pictures and a estimate (over $700.00 damage) which I did on 8/12/2019. Judy (the only helpful person in this situation) told me I would hear from Brian the field manager. It took several attempts just to get a response. Then he met my son in a nearby parking lot to recreate the tow and Brian determined that the tow truck did not do the damage. This was not accurate as the driver knew he did when he towed my son.

This service is the worst. I broke down on the freeway after work at 10 at night. Took them till 5:30 in the morning to finally tow my car. The second time was 2 hours to come change my tire but the guy refuse to change tire. So he said he can tow it off the freeway and I would have to change my tire. The third time the guy was nice flat tire on the freeway and my jack was broke but still took three hours for the guy to get there. Don't waste your money. On top all that they keep calling me renew and I tell them every time why I will never use them.

My car wouldn't start this morning. I called AAA for the first time. Took 3 hours for a tech. Waiting for a tow. It's been 3 hours. I finally gave up and found a tow that can be here in 30 minutes. I would have my car back and fixed if I didn't use AAA today.

I have AAA Roadside Service and had a Bad battery (needing replacement). I called the service phone and told them I needed a new battery. They told me they would send 1 with the truck. The truck arrived with NO NEW battery, and told me they NEVER provide a new battery when the truck got to me. It took me a YEAR to find out, you have to have a PREMIER program to get a new battery.

I was a long term member who got in a minor accident that ended up severely impacting my cognitive abilities for over a year. I lost my ability to comprehend reading or speaking over a few words at a time. It was severe and this company fought me with a biased neuropsychological exam and offered me about a thousand dollars even though I had purchased substantial coverage from them. I realized there was no point in buying any coverage from this company if they were going to fight me in the darkest hours of recovery. I dropped AAA and whenever I hear their happier-than-anything ads on television I cringe and change the channel.

My tire blew out at 10:45pm going home from work on the turnpike. I called AAA several minutes later. The lady on the phone was very courteous. Said they would call me back as soon as they find someone to come out. Unfortunately they're having trouble finding someone to come out. It's almost 2 hours later when I received a call that someone will be on the way shortly, by that time a Road Ranger stop by and changed the tire for me. I told the lady on the phone it wasn't necessary anymore. It would've taken me over 2 hours or more waiting for someone to show up. Unacceptable to be left out there stuck that late at night.

My husband and I got a flat tire on the highway in Connecticut, so we called AAA. I told both dispatchers we were going south on 91, 5 miles from exit 17. I was told we would be priority because we were on the highway and they would be there in an hour at THE latest. The link to track the driver didn’t work. An hour later, another dispatcher called and said her driver couldn’t find us even though we were exactly where I told them we were. Apparently, AAA had said we were at exit 17. They asked me to call 911 to pinpoint our location (absurd because I had already told them where we were) and he said he would follow up in 5 minutes to touch base. He never followed up and, 90 minutes into this experience, in our next text update, they told us it would be another 45 minutes before they arrived.

My vehicle broke down in driveway, tow was going to be over two hundred. Called AAA got a membership and got our vehicle towed within hours. And get a hundred miles worth of tows and roadside assistance, for a 107.00 to start for year, awesome service. Thanks AAA.

After numerous issues with acquiring home and auto insurance through AAA I thought we finally had it all squared away. Wrong. After renewing our auto insurance on 9/20/2019 (new 6 month insurance started 9/30/2019), AAA sent us new insurance cards. I assumed they had the right date on them and put them in the cars. On 10/1/2019 I take 2 cars in for state inspection. I looked at the new insurance cards I had just received and they all still say expired on 9/30/2019, even though we had signed up and paid for coverage until 3/30/2020. So I called AAA to get new ID cards emailed to me.

I’ve had AAA+ for 7 years. They’ve let me down for the last time. I needed a tow yesterday. Called at 1 pm. After an hour I called again. Was told their tables were acting up, it’ll be another 90 minutes. Well after sitting with my car for over 3 hours, they had no idea when it would be picked up. I ended up getting a ride home. My car finally showed up at 7:55 pm, almost 7 hours after I initially called. Here’s the kicker, when I called today to tell them to cancel my account after my agreement was up, they never even asked why, she just said, “Ok, it’s canceled." Lol. They’ve went down hill terribly!!!

I was with AAA for 15 years. I used them maybe a handful of times and most of the time they took 1-3 hours to get to you. Once they were there, they told you there’s a charge for something. I finally cancelled my policy and because I said WHY I’m leaving them, they charged me a cancellation fee. To then find out that if I told him a different reason the fee would be waived. If you want to go with a company that nickels and dime you and charges 3 times more a year for a membership than others—this is the place for you!

Our family has been with AAA for over 47 years. We have homeowners and auto insurance with them. We have just had our auto insurance rates almost doubled because my wife had a minor single car accident with her car. (AAA cost $2,100.) Their explanation for the major premium increase was that my wife had a speeding ticket in the last year as well. They also increased the premium on my car because she is listed as a driver on it. The repair of her car, a 2018 Camry with 8,500+ miles, was a learning experience as well. You see, even though her car was a little over a year old, if it had more than 15,000 miles AAA would not have authorized OEM parts in its repair.

AAA Southern California Roadside nightmare. I have been a member of AAA for over 35 years. Rarely use roadside services few occasion for battery assistance while in the east coast. As an elderly single woman trusting that AAA roadside would come as advertised so I've been paying the membership even the plus category due to I travel on the road frequently. However, today's AAA ROADSIDE ASSISTANCE was so HORRIBLE and UNACCEPTABLE that I have more trust in this AAA. It's certainly not the same company I paid membership for many decades.

My mother recently passed away Jan 2019. In June, we received notice from AAA, asking if we would like to renew her membership. We did not renew. Despite this, they billed her cc automatically. When we contacted AAA to explain, they credited us only partially for the charge, claiming that they credit based on the date of notification. When I explained that they had essentially charged a dead person for services that they couldn't possibly have used, they responded that this was their policy.

AAA is terrible. I called them to tow my car and they took a very long time and the tow truck driver was rude and disrespectful. The tow Company was Island Tow Company on Staten Island (Bay St.) affiliated with my Island Car Care on (Staten Is. Bay St.). Danny is the owner and I was disrespected and paid way too much even though they knew my car was decrepit. They milked money out of me because I'm a woman unfortunately. Danny wasn't even man enough to speak to me because he knew he was a lying, cheating, "mechanic".

I purchased a battery and not even a year the battery is no good. They gave me an estimated time of arrival for 55 minutes. It is now almost two hours waiting. Their service is horrible now. I just renewed on September 9 2019 now. I see it was a mistake. The supervisors had no response. I could of took an Uber.

AAA Roadside assistance does not do background checks on the individuals that they dispatch to help their members. Was told by AAA that the companies they hire does the background checks; however AAA does not check the driver's backgrounds themselves. I had issues with a roadside assistance driver today and AAA failed to protect my privacy. AAA gives out their member's address without fully knowing if the drivers can pass a background check. I had been a member for many years but no longer. Called the Sheriff's Department and told them I was afraid of the driver that showed up... Suggest to any member of AAA Insurance to think twice before using their service...????

I've been a member of AAA since 1996. On July 20th of this year, my 2001 Civic blew the pipe leading to the water pump leaving me stranded on the roadside with all the antifreeze in my car draining all over the pavement. Immediately called AAA for a tow. This was at 9:45am. Was told by the CSR I spoke to that because of the high heat that day (90 degrees + insanely high humidity) that day that they were running at about an hour delay. I figured fine, I could handle that. Sat until 10:45 at which time there was still no driver and no call to confirm my pick up. Called AAA again only to be informed that it'd be "another 1/2 hour" due to the high demand. Sat until 11:45 with still no driver in sight and no callback from AAA.

I’ve subscribed to AAA for about 40 years and have never needed their help until the last two weeks when I actually had to separate car incidents where I could have used AAA‘s help. My daughter's car broke down in page Arizona. I called AAA and they said there were no tow trucks available until the following day and I would have to call back and open up a case then. 36 hours later I ended up using my Hyundai roadside service to finally get a tow truck since AAA failed to be able to procure a tow truck.

I was 4 hours into a long trip to LA when I had to pull off the freeway in Ventura with a flat on a Sunday about 5:30PM, there was no one anywhere around, all the businesses were closed. I called Triple A and was blessed to have Carlos, driver #** from Platinum Tow pull up to help me within 15 minutes! He immediately changed my tire to the spare but I still had 83 more miles to drive on this spare that couldn't be driven on the freeway. Now, this is a man who was probably looking forward to finishing his last call of the day to go home to have Sunday dinner with his family. However Carlos didn't even blink when I told him where I had to go (over 83 miles away), he put my car on the flatbed and said, "Let's get you where you need to go."

Steer clear of another rip off company hiding behind their mountain of money by screwing people!! New battery bought through AAA by my daughter. Less 2 yrs old, goes bad and they won’t replace it because she’s out of state and can’t be there personally to make the exchange. They have record of her purchase, the date, the car it was put in and yet they won’t replace it. I’m her father and an AAA member for 40 yrs and I never thought they would sink so low to weasel out of replacing a battery when I m trying to take care of business for her. I will never ever endorse this low life company ever again.

Seriously considering discontinuing this so call roadside assistance company. Their dispatch service was abominable, and the driver who contacted us claimed he “had no map” and refused to take our instructions on how to locate us. The whole experience was harrowing as we were on an isolated country road with no business or homes within 3 miles either way. It was well over 100 degrees and we had a young rescue dog with us. They never arrived and we had to abandon the car after 3 hours. Don’t bother with the yearly fees, this company is outdated and couldn’t find you if you had a name tag on the only incoming flight.

Recently I needed a tow to the dealership, I found out my engine was blown. Triple A will not cover a tow because they brought my car there in the first place. Are you kidding me? What is the point of the membership! I called because I needed my tire changed, they could not do it! They take hours and the companies they call are absolute garbage too. I used to recommend everyone get triple A and I will no longer ever recommend such a poorly ran money hungry company again.

AAA investors, you are investing in the disorganized, deceptive practices of this one-star, Missy-ran AAA disaster! AAA scheduled, but did not provide, my membership-guaranteed service. They initiated a customer relations case to look into their shortcomings. Much like they did not provide the service my membership prepaid for, they did not keep their promise to appraise me of the result of their investigation, led by AAA Director Missy; they investigated their own misdeed and recorded it to their own liking - no rebut opportunity. How accurate could AAA’s reports and statistics be for the investors to rely upon?