AAA Reviews

AAA nearly doubled our car insurance premium at renewal, for no reason. No claims, no changes in address. The new premium is like 8% of the value of the car. Price gouging scumbags. I moved to State Farm for a fraction of the cost.

1. Small deal but AAA misspelled my name on my card. I called them immediately July 1, and requested new cards. It is August 16. No New cards.

I don’t why these people still in business. I would love to find another road side service, they promised me within 2 hours for a pickup, I have been waiting for 4 hours, and now they tell me another 2 hours.

Hello - Writing to share feedback on my membership. Today for the first time to the best of my knowledge I reached out for service on my AAA membership. I have been a continuous member for thirty 30 years - since 1994. The one time that I call, I am told that I do not have a membership. I sustained the membership across moves from California to Nevada, back to California, to Florida, back to California, and to Texas.

Terrible company! Complete lack of integrity. I had a blowout on a turnpike (highway) in a construction zone with half a car size shoulder, Therefore, half my car was in the lane of traffic. Semis and other vehicles were near misses. I told the csr I was not safe and was told it would be at least 2 hours. Thankfully, OHP showed up 15 minutes later. Should have cancelled my membership and gotten a refund…

My sister called at 9:01AM Saturday, August 10, 2024 when her 2006 Toyota Corolla would not start. I had accidentally left the headlights on. She was told roadside assistance would arrive by 11:01AM and she would receive a call before they came. 11:30 AM she called to say no one called and no one showed up. I spoke to the customer service rep who tried to reach both the driver and Dispatch. Neither answered their phone. She put in a request to have Dispatch call us. At 1:20PM I called AAA when Dispatch never called.

In my experience with AAA for two years, I was very disappointed in the service I received. I joined for 2 reasons: roadside assistance for my wife because I work a lot, also roadside assistance for towing a trailer back and forth out of state. I needed a tow truck in the first year, it was 34 degrees at night. After 3 hours, no tow truck. I called AAA and they said a truck was not on the way to our location. I ended up calling a friend to take us home and leaving the car. I later went back with my car hauler to pick it up.

The last 5 times I have used roadside assistance I have had to wait from 5 hours to 48 hours! Their timeliness guides are lies. They lie every time you call for an update and they say if you are then you're last priority but my husband stuck in the middle of nowhere with no ac because if a broke down truck is not safe. I've been with them for over 10 years and they have gone to crap. A company who doesn't care about the safety if their customers.

AAA FAILED TO GIVE PROMPT COMPLETE SERVICE AFTER THEY INSTALLED A WRONG BATTERY AND REFUSED TO CORRECT IT FOR THE PAST TEN MONTHS. Refused to pay the prorated amount of $149.55 and return membership fees of $181.00 in 2023-24 for work not done. Falsified $100 invoice in a retaliatory billing for which service was not provided. Employees lied about calls, service and dispatched trucks without correcting and installing the proper battery. Purposely ran the complaint time into the expiration date of the membership. Refused to provide service records for our Prime Membership pertinent to service calls. Sent an insulting check for $68.64 instead of the prorated amount or the full refund of $217.47 for the purchased battery for my car.

AAA of Texas is just like the rest of the automobile insurance companies. You join them, forced into buying their Auto Club Roadside Assistance (not the best either). Have an initial good premium. Slowly the rates go up, and up. You been a good driver, no marks are you driver license and you think life is good. After about 8 years of being with AAA your rates go up 25%. Hmm, No accidents, no claims, no dings on your driving record. Why me you ask? It is a state thing they say. So, along comes a bad year for you caught by a Tornado’s Hail, two of your vehicles are damaged. Of course, AAA does not want to pay. Another storm and some other damage to the vehicle. At this point I just want to run away. Finally, AAA decide that you are at risk, and doesn’t renew the policy. So 8 years of premiums no incidents, great driving record, a few not your fault claims, and you gone.

What happened to AAA in the last few years? My son has been on the side of a busy interstate for 90 minutes waiting for a tow truck. An hour ago they were 15 minutes away and now they are 30 minutes away. What a joke! AAA contracts with worthless tow companies who take hours to respond and are further away than local companies. You cannot choose who you have tow or work on your car. We are not renewing and are going with our auto insurance's roadside service. I told the AAA agent with this poor service we would not be renewing and she quipped she wouldn't either if she was me.

I had a car issue at 1030 on a Friday night. 1. Called AAA for a tow at 10:44, toll scheduled for 12. The woman who took my call struggled to read a map and locate me. Seemed to not understand how coordinates work, which seems like the only responsibility of someone who locates people for AAA. She had some weird incorrect phone number for me, which I carefully corrected. 2. I took a nap and waited to call back until 1 because I thought maybe it was a timezone issue (dumb of me). Received no texts or updates.

He was excellent. I give him 5 ⭐. If I need AAA again I hope I get Christian again. He was very fast and knew what he was talking about, also very polite and pleasant. I can't thank you enough you made my day much easier.

My experience with AAA. I called for a road service tire repair. The company dispatched a company to replace the tire with the spare. Car was driven to a repair shop for further repair.. Tech said the lug nut was left loose and one was damaged. I called AAA at this point and I was led to the department for this kind of situation. I supplied them with pictures and a invoice from the repair shop and they declined the claim. They said they are not at fault. How is this possible. I'm very disappointed how this was handled. All I was looking for the company to stand behind their name. All they did was blow me off.

I have been a AAA member for over 15 years. I have never needed roadside service until the other day. I have been paying yearly membership fees for what I understood to be as they advertise 24 hour roadside assistance. Their 24 hour roadside assistance is a complete sham. I broke down on an extremely busy highway at 8'30pm. I called for a tow and was told the driver would be there at 10:35pm. I call back at 11pm and they tell me they have created another call and a tow would arrive by midnight. Well I call again at 12:05 am and finally get connected to a dispatcher and they state the tow truck driver will arrive now by 1:30am. I'm a patient man but at this point I have lost faith that a tow truck is ever coming. Surprise no tow truck driver arrived at 1:30am.

This is the worst service. It doesn't matter what type of service that you need. It takes them so long to come to you. No matter what time day or night. If you really don't have to buy this please DO NOT WASTE YOUR MONEY. IT'S NOT WORTH THE LONG WAIT TIME.

Today I had a horrible experience with Triple A and now that I see their overall reviews, this makes perfect sense. I waited hours for a tow service that wasn’t coming because the first person who took my information transcribed my number down wrong. If the driver can’t get in touch with you, they won’t come. I was told I would get text updates and I never did, even when my number was corrected. And the only update that did come through was inaccurate.

AAA is a terrible way below sub par organization. I called for tow service at 8:30AM and didn’t get someone out until 7 hours later!! It cost me a days pay. Also their independent contractors Castaic Towing in Santa Clarita were also just as inept and incompetent. I will definitely be canceling my membership and also be speaking to an attorney about my lost wages due to their poor handling of my service request! I would never recommend AAA ANYONE!!!! I’m only giving one star because it won’t go lower.

Unable to resolve any membership issues. Unable to find a membership I've had for over 35 years. Delays of over 3 hours and 3.5 hours waiting for service. Charges for towing with plus membership which covers 100 miles of towing. Unable to even submit refund because no one answers or calls back. suggestion: Find another road service company. We will be doing the same.

Useless. I never used this until the other day when I really needed help. I tried 10 times to get help and they kept saying that they were having trouble finding my account even though I was logged in. No way to call support. I think the issue was that I never agreed to auto renewal and my card was not available for them to charge. I still have until August 15 until expiration, but they refused to help me. Never again.

Roadside assistance is atrocious. I spent the entire day waiting for a tow truck that never arrived. I had to call 4 different times to get updates and was on hold for over 15 minutes every time I called. The updates were inaccurate and unhelpful via phone and the text for information system did not work at all. I finally gave up after 5 hours and canceled the service request.

My daughter who is also a member, was left stranded in the middle of the night for many, many hours! The car wasn't picked up for almost 15 hours!! Totally worthless!! I would give negative one million if I could! Definitely not deserving of one star!! Look at the thousands of horrible reviews! You have been warned!!

AAA is a joke... I paid a lot more money for the upgraded premier coverage... added family members on.... Called at 10 AM yesterday for a tow and they jacked around all day with apologies and no answers and excuses and 24 hours later they still don't have anyone here... It's a scam... Don't let them take advantage of you like I did ... just add roadside assistance to your auto insurance policy for about $ 5 a month which I just did and tell AAA to kick rocks.

After being AAA loyal customer for over 20 years, I have to attest, that they became completely useless, with horrible service, communication and 0 integrity!! My family will discontinue using them going forward. I will never recommend them to anyone. Constant mistakes, being left on the side of the road in the winter at night with no-one ending up coming to tow, refusing to allow me to tow the same broken vehicle twice, even though I got 3 more services available is ludicrous!!! AAA is a waste of your time and money!!!

On Wednesday 07/24/2024 my car broke down. I called AAA at 7:20 pm and now it is 1:11 am and still waiting for a tow truck with no updates. I call them several time and they say they are waiting to assign a driver. I am through with AAA. They are a rip-off. If they can't find a cheap driver they don't want to give service or not use AAA and save your money.

AAA used to be a good organization but they have become too big and greedy. They have gotten into fields such as life insurance, which is far a field from their original mission. I remember a few years ago watching a 30-minute ad for them before the Superbowl. This was obviously not cheap. They do not take responsibility for the damage caused by the towing companies they contract with. A few years ago, I was stuck with about a thousand dollars of damage caused by a AAA contractor. After AAA gave me the run around on this, I decided not to renew after more than 30 years of membership. I don't need them anymore anyway, since I have roadside assistance from three other sources for a nominal fee or no fee.

Today my Car VW ATLAS 2022 didn’t want to start. I was in South Dale Mabry. I have AAA. I call to make a report around 11 am and I left the place at 2:30 because my husband came. He had to stop and came to start the car. My question - WHY WE PAID FOR A SERVICE when I call customer service they said, "Oh your case it’s not consider emergency." I said ok. TODAY WAS A VERY BAD EXPERIENCE WITH AAA and recommended not too long ago to my daughter and husband. I ended calling customer service to cancel the service for today.

Do not recommend their services. Waited over 4hours in the Las Vegas heat of 115+ temperatures for a tow truck after an accident. Their staff was more than friendly but not a clue of what operations is doing. If you like automated features that do not work or serve your requests along with getting disconnected every time you finally get to talk to an actual person then this is the service for you.

I really don’t understand how we could have waited for over two hours and no assistance showed up! When I called to inquire about how much longer we have to wait I couldn’t get an answer for another 15 minutes. Horrible! Just horrible!

I waited for 3 hours in extremely hot weather for roadside assistance when I locked my keys in the car. I had to call 4 times before I was given a link to real time location of my driver. Very poor response time.

My recent encounter with AAA has left me thoroughly dissatisfied and frustrated. I sought their assistance for towing services, assuming I would receive comprehensive guidance and support. Unfortunately, AAA fell short of even the most basic expectations. Firstly, I was not adequately informed about their policies regarding towing restrictions. It was only after my car needed towing that I was informed, quite abruptly, that because I didn't opt for a AAA-affiliated dealership, I would need to arrange my own towing company. This lack of upfront communication was both surprising and inconvenient, as it left me scrambling to find an alternative solution at short notice.

The service is honestly very overpriced for what you get. At close to $200 a year for two people in my family I literally used it for nothing. I tried the order of insurance and the quote was much higher than what I got and the second time they quoted me the same exact company I already had at a higher price. I tried to book travel through their site and that too was a higher cost than any of the other travel sites that I use. While I do want a roadside assistance I am now coming to feel that going with my car insurance company for roadside assistance is the cheaper way to go. In the past it wasn't like this. It was a good value for the money but that is no longer the case sadly. The final straw for me is upon renewal you have no access to change your membership to a lower level membership without actually calling them. It would be nice if they had an up-to-date technology website that you could do these different tasks.

I have been a member for many years. The service has been progressively worse. For example, when occasionally I needed help by towing it takes hours to come. When you call because the car does not start due to you left the lights on or any similar situation, the service person that comes is a salesman that his purpose is to sell a new battery to get his commission otherwise he became very upset. I had a battery under warranty and they refused to honor the warranty even that I had it in writing.

For the first time I needed to use towing services for my car I was disappointed. I had two very different attendants whose names I don't know. One very educated and the other uneducated. I waited for over 4 hours to have the car removed.

Updated on 07/19/2024: Didn't give me a full refund either, kept $15 too after wasting my time. What a great company. Good Sam Roadside Assistance have higher IQ's, they said it doesn't matter if your selling or repairing your car as long as it's a certified repair shop. Cheaper membership to talk to logical people and aaa over here denying service you pay for and keeping money they didn't tell you about.

AAA is the worst when it comes to customer service. This is the second time I was told a wait time for my car would be 90 minutes. First time the wait turned out to be over 3 hours. I’m a now again currently waiting 3 hours when told 90 minutes. You call AAA for updates and you keep getting bounced around and no customer service representative has any clue. They just tell you another long waiting time. I would highly recommend you drop and or never purchase AAA and opt to join your auto insurance company for their road side assistance. You receive terrible customer service with AAA.

My name is Beverlee and I just had Tyler (Angelo's towing) tow my 2006 Odyssey van in VA. Beach. I was in a tough spot and he was understanding, helpful, polite and very professional. Highly recommend.

This has been the worst experience. We made the initial call at 2 pm we were stranded on the side of the interstate and it was 100 degrees outside and I have a heart condition. For the next 8 hours, their dispatch person told me a driver was on their way. Finally, after dark, I no longer felt safe on the side of the road so I had to make the very difficult decision to leave my car with the keys in it unattended for an uncertain amount of time. At 4 am, FOURTEEN HOURS after my initial call they finally picked my car up only to drop it off at the wrong location. They then thought that I should pay $50 for them to correct their mistake. I refused and will tell everyone I know about this awful experience. What a rip-off. We could have called any private towing company and been picked up. Don't waste your money on a membership with AAA. Completely worthless service.

I have been a member of AAA for five years and this is the second time I have needed their help. I called and they said I would be helped within an hour. We are physically on a major interstate so my family’s safety is priority number 1. It’s been one hour and no one has shown up and now when I am trying to call AAA for an update I’ve been on hold for 15 minutes! I thought AAA was there to provide emergency roadside service and in a timely manner. At this moment my daughter and I are stranded on the interstate with NO HELP!

hours on the phone and much distress, I was relieved to even locate my car let alone have it towed 3 hours.

What a joke AAA has become. Wife called them for a jump, was told it would be 5 hours. I called to escalate. They say once the contract is picked up there is nothing they can do. Asked to speak with a supervisor, was transferred to a non-working #. Once they learned I was not on the policy they would no longer speak to me. I was the one that ordered the plan for my wife and daughter. I will be cancelling as soon as I can. Again what a joke they have become. I live in a major metro area and they don't have any other drivers available?!!!

After twenty-four years of dedicated membership, I will NOT renew my AAA membership. When I first joined, AAA held significant value for me.

Gold Plus membership for decades. Had vans towed multiple times without issues. Now they deal with Cape way towing on Cape cod, worst businesses ever to deal with. I called for roadside tow after overheating Monday afternoon, told one hour to tow truck. Then dispatch from Cape way towing called and said it would be three hours, but if I left key they would do unattended tow. Driver arrived on bicycle and said he can't tow vans, they're too big for his bicycle!! Vehicle sat on side of road until Wednesday afternoon. My complaints to managers Kathy and Saul went unheard, they were rude and unhelpful. I would not recommend this business to anyone, Google tow company, look, at reviews, hire accordingly.

AAA really sucks!!! Well I have been a paying PREMIER customer for over three years and never before required service. The one time I called and only needed a battery jumped off, after waiting for three and a half hours in 90+ degree heat, my wife arrived to jump my battery. Of course, she had to drive an hour and a half, one way, after she worked all day, to get to me. When she got there I was soaked with sweat and just wanted to sit in the A/C for a few minutes. Never saw AAA!

Yesterday my keys were locked in my car in my ignition. I called triple A, they sent someone. He came around 10 ish... unlocked my door, took a little longer than usual. I don’t know if he was new or not but then he went back to his car. I got a text saying my car was done then he verbally told me. I walk to my car and noticed my battery is dead. Normally in the past, they will ask if I need a jump. He didn’t so I asked him if he could give me a jump. I know they have the jump start box and it only takes a few minutes...

I had submitted a tow request. I had a flat front tire. After 45mins I received a call from a tow truck driver who said they were 10mins away. I sat by my car and watched 2 AAA drivers go past my location. I call the main AAA # and was advised my ticket wasn’t in the system!!! Well it was in the system. As the driver did call me and had all my car info!! I guess the tow truck driver decided he was cancelling my call. They said they would submit another call for me. Well it’s been over 2 hours and still no sign of a tow truck. I’m outside in the heat with a young child. This is the worst customer service I’ve had.

They took the membership fee and decided to downgrade my plan without me knowing. Now trying to get my money back is a nightmare. Unrealistic customer service. They say they downgraded my acct due to heavy usage!!!! I get 4 tows. I use 4 tows. Isn't that what I am paying for?

Horrible service. Two and half hours we are waiting to be towed. They were not able to detect our location, they changed 3 towing companies for pick up, and lying about waiting time. Very disappointing.

My experience with AAA has been an absolute nightmare. The local towing company they contracted for services damaged my property. I have been ignored and bullied by AAA and the towing company since March 11, 2024. To date, the damage has still not been repaired.

If I'm paying for a service I shouldn't have to wait 7 days to use the service fully. Then when I try to order a tow it's telling me 2 hours and at the time it's supposed to arrive it's still not here and canceled. When I call customer service they tell me the car is already picked up and I'll have to reorder a tow. Then have to wait another 2+ hours. Then they are charging me $5 a mile over the 1st 5 miles plus fuel that they never mentioned to me. What's the point of paying for the membership.

NEGATIVE 5 STARS!! Had a wheel bearing fail on the boat trailer at 10 pm (time first call was made). I stayed with the boat so my dad and brother could go home and get sleep for work. After 3 hours of waiting I called again and told her my situation. She seemed very helpful and said she would put it as “high priority.” AFTER 2 MORE HOURS SITTING ON THE SIDE OF THE ROAD IN MY BOAT AT 1AM MONDAY MORNING I called a tow company myself and within 20 minutes the boat was on a flatbed.

Left me waiting for over 3 hours in nearly triple digit heat. The tow truck company that they insisted on using for my service was located about an hour away and they kept saying that they were on the way when they weren’t. I finally gave up and called my insurance company who sent a tow truck. 1 star is entirely too generous.

I'm here since 2 am on the highway and been waiting for a roadside assistance supposedly for 77 min and it’s been hours and still at the highway with a 6 yrs old. And still waiting and supposedly the driver no answer calls now.

It is June 29, 2024 at approximately 12:58am. I put in a request for roadside assistance at 9:30 pm. I am a female and I am currently still awaiting some help. This is a service I pay for, on time; but I can't seem to get any service. AAA is not worth it. Initially my driver was gonna be here in 10 min. Now they are saying, "just look out for a msg from the driver giving you his ETA". IT IS NOW 1:03 AM. WHICH MEANS I'VE BEEN WAITING 3.5 HRS WITHOUT FOLLOW UP. HOPEFULLY NOTHING HAPPENS TO ME OUT HERE.

I have been a AAA member off and on for decades. The last stint currently is at 28 years. I have been towed about 3 or 4 times in the last 20 years. Only one tow has been satisfactory. This last tow I waited for 4 1/2 hours with at least one conversation that had me on and off of hold for 45 minutes. I finally hung up and called the tow truck direct. They were there shortly. Although dispatch had my name and were texting me sporadic updates, I did not hear back from them when I hung up. The time before last I waited 8 hours and the driver finally canceled. I had to call my wife and have her drive 100 miles and take a ferry boat to pick me up. I started to research other roadside assistance companies and will pick a new company. AAA gets 2 thumbs down. They were at one time a great company, but not anymore.

I recently got my AAA membership and hadn't had a need to use it but had added my Father to the policy just in case. He had traveled to Tennessee from Georgia and his breaks had gone out at the top of a mountain. He needed a tow to get him off the mountain. We called a service rep and we told him my Father was in a very large vehicle and to keep that in mind when sending out a tow company. A truck comes out that cannot haul my Father's vehicle. Keeping in mind that he's at the top of a very steep 300 foot drop with practically no breaks.

Tried to get roadside assistance. Spoke to several representatives. So far waiting for roadside assistance for 5 hours. Called to find out what the problem was as Orlando is a very large place certainly they would have plenty of tow trucks. The representative told me wait times were estimates and Florida has a high rate of people claiming they have AAA when they don’t and that increases wait times. The latest information says they’ll be there in an 1 .5 which would be 6.5 hours from initial contact. The representative's response was “yes, it’s just an estimate… have a good night, bye”. The worst service ever!

I was calling road side service to AAA; road side service person refused to help me on the freeway because My skin color. I called AAA customer service to ask why; after 4 months they revoked my membership. Please don’t join AAA no more; they have racial differentiations. AAA service was very poor, slow, and unhappy contract service people.

Do not join AAA. Use ur insurance. They no longer have a two hour window. They have unlimited hours to send a tow. This is exactly what I was told by the person on the phone and they told me that someone picked up my tow. I spoke to someone and it turned out to be a complete lie. I spoke to the company and they told me that they have removed me from the queue and put me back in several times.

Have been on the phone with Membership Service of AAA of Southern California and AAA Alaska, Arizona, Northern California, Montana, Nevada, Utah, and Wyoming. Outside of the first helpful CSR who was able to help change address from SoCal to Nevada and email address. However, trying to log onto their websites (both SoCal and Nevada) and digital mobile app is useless, since according to their site, my info on record does NOT match my sign-in. Spending more than one hour on hold and being repeatedly transferred to multiple people who hang up after not being able to help with the words of "I am unable to view your information" is beyond frustrating. If Membership Services of either region cannot view my information, how will I be able to count on AAA to show up and provide emergency services? I was even given another phone number and they said that they would be able to assist me.

I called AAA at 9:23 Saturday night because I was locked out my car, within 30 mins I was updated. The next 30 mins I was updated again. Thereafter I was never contacted. I called back and was told the person handling my case was not answering and this was at 11:30 approx. I received a phone call at 7:00 am Sunday morning asking if I still needed assistance. To me this was very unacceptable when being a member for over 20 plus years. Would not recommend, searching for something new….

We called AAA around 8:30 on Saturday 6/22/24 to request a tow to a tire station after my husband got a screw in his front driver's side tire. We were told by the local AAA dispatcher that a tow truck would be at our house within two hours. After waiting for 2 1/2 hours, we called AAA for an update and were told that the tow truck wouldn't be at our house until 1:30pm. Still no tow in sight around that time. We called AAA at 1:45pm for another update and were told that the tow truck company they partner with is short-staffed and that there were about 15 calls to ONE tow driver, which he was addressing. We were given no time estimate and basically encouraged to just keep waiting. The tire shop closed at 5pm that day and wouldn't reopen until Monday, which would have caused my husband to miss work that day.

I was in a car accident on 9/29/2022 the Insurance being AAA, Adjuster being David ** and Supervisor Lizbet ** whom I’ve tried multiple times to reach out to several times and never once have I heard back. From the start I noticed how rude Mr. ** could be. However I am a professional and usually can deal with nonsense. For several months Mr. ** has had everything he needs to settle. But the one and only offer he has made was four months ago and wasn’t enough to cover my medical bills let alone compensate me for pain & suffering, lost wages, etc. He continues to drag this out for no reason and the company seems to be fine with this. He’s made me resubmit my medical bills, lies about calling back and ignores my emails and calls. He forcing me to get a lawyer when I’ve handled this entire claim myself. I feel devastated and deeply insulted by this.

I recently had a problem with my Car and called for assistance. I was told help was on the way. After 3 hours, and speaking with 3 people, no one came to assist me. One dispatcher hung up on me. Worse experience ever.

This is the lowest review I can give. When we signed up for AAA we explained that it was for our sprinter van that we used for traveling. We were told that there was no problem and that it would be covered. Three years later we were 3 hours away from our home and we blew a brake line. We called AAA for a tow to a repair shop. They told us that they wouldn't cover it and hung up on us. They wouldn't even offer any kind of assistance. Think twice before you have any dealing with this company.

I have been a AAA gold member for 25 years. I have always gotten AAA batteries because naturally when it goes suddenly and unexpectedly the easiest thing is to have them come to you and replace it right there. The last battery they gave me is dead after 8 months, there is supposed to be a 3 year warranty. When I called them out to replace it today I get told once the tech arrives the battery must read between 10 and 14 volts to get it for free. I have never heard of that until the guy showed up today. Of course the battery which was absolutely shot only read 3 volts even after being charged at the service shop.

I called at 1250 PM due to a flat tire. I called back 3 more times because after 2 hours no one had contacted me about the tow. On the 3rd call the customer service person said there was an issue with the system so the tow service was not contacted and she reached out to them while I waited. It was another 2 more hours and I had to call again. The tow company (Queensland Tow and Transport) was great but due to them being contacted late the place my car was supposed to go to closed.

I have AAA since 2010. Yesterday I call the tow service at 10:40 pm and I wait for 3 hours and they never come. I called and reschedule the service for today at 8:30 am. It is 11:15 and they didn't came yet. The worst service ever!! NOT RECOMMENDED!!!!

My family has been a loyal member of AAA since 2015. After almost a decade of wonderful, timely service, it seems the magic of this company has run out. While driving home from the store yesterday, my tire blew out. I quickly contacted AAA at 8:29PM, and they sent me a link saying they received my request and that my ETA for help would be at 9:17PM. At 9:15PM I received a call from AAA saying they received my request and that they would let me know when someone was en route to my location. At 10PM, after receiving no further updates, I contacted AAA, again. After waiting an additional 10 minutes to be connected to a representative, I was told the company they had contacted to help fulfill my request, did not answer so the representative assured me she would contact dispatch and I would receive a call back with an update on my request. I never received a call back.

Absolutely the WORST EXPERIENCE I have ever had!! I called at 10:57 am to have someone from AAA to come out and replace my car battery. After 4 hours waiting and calling back multiple times and having them reschedule multiple people to assist me, I finally got the battery swapped out. Customer service not good and poor communication.

It's a scam. They left me waiting for 48 hours to tow my car and never showed up. They confirmed that someone was on their way, but when I called the person, they told me it was a lie and that they had never been contacted to provide the service. They never arrived, and I had to pay for the tow myself! Don't waste your time and money on this third-world service; they are liars. AAA is the worst company ever! The membership is a rip-off!

Worst customer service and company in general. I purchased AAA roadside assistance 2 years ago. Halfway into the 2nd year, out of nowhere, I received a letter from AAA stating that my membership was being cancelled for "failure to provide verification for all associates on membership." I have no idea what they're talking about. What verification, to whom and when? I've never failed to provide anything that was asked of me, nor would I. To have issues with your vehicle and need tow service is very stressful. To pay for a service and be cancelled for using it or for some frivolous word salad reason adds insult to injury. And if that's not enough, their service is not that great to begin with. 4th of July 2022, they left me stranded overnight because they couldn't even get service to me in Anna, Texas. I only hate I didn't cancel them then. AAA cancelled my membership 1/2 way through, but made no mention of refunding me for the other half of the year.

It's a shame to have to put a star in order to leave review. We've had AAA roadside for over 20 years and have only utilized it a handful of times (In other words, they have made a mint off of us). We have used their insurance with no issues in the past and so when we moved to a new state, we thought we would give them a try again. The auto was higher than our current insurance, but the house was less, so it balanced out to a savings. We paid for the year on the house policy and 6 months on the auto (maximum allowed) only to be notified by email about 5 weeks later that our house policy was being terminated because they couldn't get in our gate (I told the agent we had a gate and that I would need advance notice when they were coming, but apparently they came over and never notified me).

Completely ridiculous. I had to call 3 times to set up a tow for my vehicle. The operators could not understand I did not have cell service at my vehicle and was calling from a land line, so proceeded to tell me they could not schedule a tow without me being in my vehicle to confirm via my cell phone. It was like talking to a brick wall not hearing anything I was saying. Absolutely no common sense.

Took over 12 hours to come. Every time I would call in I would be placed on hold and phone hangs up. One representative told me it was “in the clause” that it wasn’t a guarantee of when they could get to me. So we pay a membership fee for what? One hour turned into 12. Talked to another rep who told me who he was a supervisor and he would call me back, never received a call. Called back in and asked to speak with him, they informed me he wasn’t a supervisor but put in the notes that he spoke with a supervisor “Logan”. They couldn’t find a Logan that worked for them. The worse customer service I’ve ever experienced in my life.

Have been a AAA Customer for almost a decade and constantly find reasons for why I should cancel my service with them - today was the final straw. 1. When I first subscribed to AAA, I had just moved and one was near my home. It seemed like a good opportunity to sign up just in case I needed a tow or was locked out of my car. I even started taking my vehicle there for service. Unfortunately, I ran into some issues where the mechanics and front desk managers were running up the total and trying to upsell me on services that were not necessary for my vehicles. The final straw for services was two incidents that happened the same week.

Today I called AAA to have my mother's car tire changed due to her tire being flat. They sent the rude and disrespectful guy out. He told me that my mother needed to be present. I said, "She is disabled" and could not come out. It was 90 degrees out. The guy would not even help when many have. He said, "Oh well" and would not for wait for her to come with my daughter. I had to eventually be added to her membership and I asked if I could have a refund due to me having a free promotion through my phone carrier. Once this membership runs out. I will never use AAA AGAIN.

My truck got stuck on my property and I called AAA to come pull it out of the mud at 1 PM. It is now 9:35 PM and after numerous calls talking to supervisors I have yet to see a tow truck. I had to cancel appointments, miss events and now it is dark and raining. I am going to bed soon and in the morning I will call a tow truck to come and pull it out, then sue AAA for cost and lost time.

I called today to have a vehicle towed to a repair shop. The owner is disabled and wheelchair bound. I am power of attorney. They refused to tow the car unless the owner was present! I advised owner to cancel membership to AAA. This is a heartless company.

Very unhappy with the service! They offer me a good deal to go with them and a year later they double the price for my vehicle policy, then I had full cover on one of my vehicles that someone busted a window to gain access to it, I call them to help me get it replaced, but it was all in vain, they just started giving me too much excuses, a few months later I called them to removed the vehicle from full cover and add another car to the policy, after asking them if my insurance payment was going to stay the same after removing the vehicle from full cover they assured that it would change, that it was going to stay the same, a month later my monthly payment went up another hundred dollars, they deceive and mislead customers, then they asked me to submit the yearly mileage of each vehicle do my discount, after I submitted everything another monthly increase, they are taking advantage and being opportunistic.

AAA provides poor response time for roadside assistance. Called AAA around 1PM, called again at around 2PM, called again around 3PM. Each time I was told response would be within 1 hour. After second call my service was categorized as "Priority", after third call a supervisor was contacted and dispatch was contacted about my two hour wait. A technician messaged me around 3:50PM saying I'm on my way and sent a link to show his progress to me. A "No Caller ID" came in and I picked up just in case it was AAA's technician, it was the technician, why would AAA call a service customer with a "No Caller ID" call? Terrible response time.

Unfortunately, what used to be a good company with reliable service is close to "no service at all". Last summer we called when our battery died. We were told that they couldn't service us because we were presently in Mass. and we lived in CT???? Today the battery died on our second car. The battery is 4 years old. I told them I needed the battery checked and replaced if necessary, and that a jump start wouldn't help me. The call person replied, "No problem - will have someone there within the hour to check and replace the battery."

As of this review I'm still on the side of the road waiting for a tow. It's been 8 hours. No food or water. 8 miles from the nearest town. Madison WI is a city of a quarter of a million people that is only 35 miles from me, and AAA still can't find a company to tow me? They call every few hours to say they're not sure when they'll be able to have anyone come out. It was FIVE hours before they even suggested finding my own tow and having them reimburse me. Wish they would have told me that at 7:55pm when I first called.... Not sure what AAA roadside assistance even means. If it was winter I'd probably be dead already.

DO NOT BUY A MEMBERSHIP. I called at 9am for a tow. They told me 45 minutes. No showed. Called again. They are on there. Another Hour goes by. No show. Called again. Told the same thing. More than 5 hours later tow truck shows up.

My vehicle's serpentine belt broke while across town. I was still able to make it within 3 blocks of my house, when my vehicle stopped working. I used AAA app and ordered a tow truck to take it to my mechanic. I was kept updated via text on where I was in the queue, who my driver was, and when he’d arrive. It did take approximately 2 1/2 to 3 hours, which was fine with me, because I was able to be in the comfort of my own home while I waited.

Worst insurance ever… was approved for my insurance and charge a deductible of 1400 only to find out they cancelled my insurance 3 days after they approved it.. The insurance agent by the name of Heaven needs to get retrained cause he clearly doesn’t know if own company policies lol..

Beware, AAA will happily take your money annually for a Premium Plan and NOT provide service when it is needed most. Further, each and every customer service representative and supervisor told me whatever came into their minds without a care for the truth simply to get me off the phone. I have been sitting on the side of a dangerous road for SEVEN (7) HOURS, YES 7-HOURS! Each person I spoke with told me to expect a tow truck within 20-min, then 90-min from 4:50 pm until 11:30 pm. And every time those hours passed, I was told they were working on getting someone out to assist me, that they only had 2 companies they worked with in my area and neither of those companies were available, but they would escalate the order and try to find someone else outside my area. Or, I could call a tow company myself, pay the fee and submit a receipt for reimbursement.

I really am disappointed in this company. Yesterday my car died, a guy came out, told me that the battery was good and the alternator was good. Charged it and said I would be good to go. I get to work just fine and the car starts just fine as well after work. About three mins into my drive home my car starts to die. I barely get it off the highway. And then after calling 4 times, and 3 hrs has gone by on a dangerous road shoulder. Someone finally shows up. I watched 5 empty AAA tow trucks go by. But I was classified as an "emergency" my **. I have been a member for years....and would give a zero if I could.

If I could give a zero I would! Do not use AAA Travel to book car reservations in airports. They do not keep up with the concession fees and charges that rental car companies charge, so these are not included in estimated charges at time of reservation! You’ll be surprised when you get to the counter and finds that your good deal by being a AAA member is not a deal at all! It’s a sham! You could end up paying $50-$100 more for the rental!

If I could give zero stars I would. It's over 90 degrees, use app to get tow. States 90 minutes. Time passes and receive another message, another 70 min. Called AAA, rep stated it would be another 60 min (if they showed up at all). I left the car. I live in a dense metro community, not rural, lots of tow companies. Why would another not be dispatched if the initial wait is over 60 min and some type of follow up with another delay. Very disappointed. Used a private company and car towed in 20 min. I'm dumping AAA at this point if they cannot provide service at the most needed time.

I cancelled my policy 3 weeks prior to renewal. They have tried taking multiple payments out & spent more than 8 hours on the phone to get resolution. I was disconnected, transferred back to my agent & spoke with multiple reps that stated their supervisor wasn’t available. I am writing this review as I grew up knowing AAA and am so disappointed. Bianca was amazing and Paula listened. Don’t trust your agent!

It’s a shame that I had to put a star. I have never ever dealt with the most miserable inconsiderate humans as I have with this company. Tomorrow I will cancel my membership and spread the word until my last breath how crappy this company has become. They try to find any reason to not help you and act you are inconveniencing them even calling. You will wait for over 6 hours minimum for a tow. My case it will prob be 12 hours by the time they get here. I have never even used their device in 2 years. This is a prime example of the spiraling downfall of this country.

Horrible service. They never show up. If I can give a 0 I will give big 0. Call at 3:36 pm 5/28/24. They say, "In 90 minute we will be there." Call again at 5:06 pm. They say, "In 70 minutes we will there," and still waiting. Call a towing company at 5:15. By 5:45 they pick my car. In 30 minutes. AAA horrible service.

Out of the 3 years we've been with AAA, We've made three service calls for tows. The 1st call we waited about 4 hours for a tow to our home which was about 5 minutes away from where we were. Eventually we canceled the service call and called a friend to pull us home. The 2nd call we were about 20 minutes away from home and had to wait about 4 hours for the tow truck. The 3rd call we were about 15 minutes away from home. After waiting about 4 hours, I called AAA checking the status and was given a 6 hour window. After complaining and saying a few choice words our wait time was bumped to another 40 minutes.

After going through 20 to 30 minutes on the phone they sent out Gary’s towing in Wisconsin Rapids. Never talk to Gary’s towing at all. They left me on a gravel road a half of a mile off The pavement road stuck in a puddle of water with too much mud. AAA called me and said that they don’t go down closed/gravel roads and said I was on my own. Thank God somebody came down the road with a 4 x 4 truck pulled me out less than five minutes not expecting anything in return, I gave him $100. AAA had no problem leaving me there. The gravel road was to hunting grounds.

I have been waiting 5 hours for someone to come unlock my car & I have called back several times & keep getting the run around. Previously I sat on the side of the rode for 6 1/2 hours waiting on a tow truck. All AAA want is your membership fee! Waste of money!

All they want is your money for membership. They don’t provide prompt or courteous service and when your car is damaged during their services they assume no liability. Yet they continue to contact you every year for renewal. My car was fixed in February with body work and when they towed my vehicle they damaged my car and I have before/after photos and they refused liability for the damages because the company they contracted refused liability. This company is a scam just out for money.

On 4/24/24, I called AAA at 5:47pm after my vehicle stopped running because I ran out of gas. I waited a ridiculous amount of time, 10:21pm until they finally showed. I’m alone, it’s dark and was scared to death! I answered their “How did we do” survey and gave this same review. No one from the company has bothered to reach out to me. AAA is the worst!!! Do NOT depend on them. Get your roadside assistance from your insurance!!

AAA sucks. Got locked out of my car and waited OVER FOUR HOURS before canceling my request and getting my own tow company to help. And I has meds in the car that were needed. Don’t use this company unless you enjoy wasting time. If I could give 0 stars I would.

PARENTS, I want you to know what our family learned the hard way last night. I purchased a AAA membership for my family years ago - just in case- last night my son was driving a car that broke down on the interstate at 9:30 pm. We called AAA- he sat on the interstate 2 hours waiting before we called a towing company on our own. He waited an additional hour for that truck. AAA texted him to say he was in Que - but never came or called to say they weren’t coming. I called them today.

I called to put in a request for a flat tire. I was advised by two separate employees to do two different course of actions. 1 action was to have them put on a tire for me. 2. Action was to get towed. I put in a request to help me put the tire on. I was broken down on 146 heading northbound in RI. There was heavy traffic where I was broken down and we were in someone's driveway blocking them from getting in. I waited two hours to get any notice about a tow. And still I was kept waiting. I then canceled that request after being advised that the spare tire I had [donut] would likely not be sufficient for the 41 mile traverse to Southcoast ma. I requested a tow. I was told they would see what they could do. 2 more hours went by and still they didn't have any answers for me or tows. At this point we had been waiting for 4 hours for any roadside service.

My car did not start today and had to call AAA for service. The service person thought it was my battery but had no device to test it. He said he would return in one hour with device to test battery power. He never returned. I was very disappointed and mad. This man was unreliable. Left the covering on car battery on my front seat. He needs to be retrained or fired.

I will not be renewing my subscription to this rot of a company.

Waited 4hrs for a tow! Worst part is no customer service to bitch to. It's all computer automation response and No one will ever get back to you!! Try Good Sam or different company because I am!! No service reply after weeks with customer response number and no help whatsoever!! No more aaa

Left stranded because guy couldn't do service with a photo of my id. I explained had just lost my wallet. Triple aaa guy had no empathy and wanted to charge me to change my flat. I waited an entire hour for him to show up to just leave me abandoned. I was stuck. It was late night.

Where to start, first experience was with a tow for a flat tire. Happened in a gas station pulling away from the pump. Tire went flat, found out the valve stem cracked. Didn’t drive the car more than 50 feet. Tow driver gets there, loads it up. I’m about 50 miles from home with no knowledge of the area so they suggest I take it to a AAA service center for discounted repairs. I agree. Next morning I get a call that they can’t repair the tire it must be replaced. Bear in mind these tires are almost new, less than 2000 miles on them. Additionally the clown at the service desk tells me that since they can’t match the tire that needs to be replaced (Michelin) they should all be replaced (2000 miles on them). I took a spare wheel/ tire to the facility to replace it myself and was told that I could not do it on their property and that if I continued they would call the police.

If I could give them a minus 1,000 I would. Very rude and unprofessional!!! They will try to screw you over big time! Worst insurance company!!!! Pick a better company to give your money to. I have had nothing but headaches dealing with these people. No one there gives a rat’s ** about you. Their excuse over and over, “Well that’s not how that should have been handled.” Ok then fix it. Nope, that won’t happen. Nobody can believe how my claim was handled, yet no one wants to fix it either. So sick of this company.

20-year member and it seems you get less and less benefits for more and more money. I live in a state that gets a lot of snow. Broke down on the side of the interstate with my young daughter on a day the temps were in the 10s. Took them 4 hours to get a tow to me. Hardly any tow companies will work with them. Broke down in my truck this winter and they wouldn’t tow it because it had a plow attached to it! So I had to pay out of pocket for a tow. I’ve tried using their travel agents to plan two trips out of state to save money.

DO NOT GO WITH AAA!!!! I went to the AAA office in Frisco Texas a few months ago and wanted to pay off the rest of my membership for the year. The representative told me that I'm not able to do that unless I cancel my current membership and restart a brand new one. So I did that, and incidentally lost my tenure, and went ahead and paid for a full year upfront as well as for my in-laws. Later, I found out that the representative failed to tie my membership number to my Insurance policy and it never renewed because of that. I was canceled and was told that if we would have been in a car accident, they would not have covered me, my wife, or my daughter. So I reinstated it immediately to be legal on the road (my daughter was literally driving in that moment of the phone call), but they told me that they would have to charge me for the first 2 months even though they hadn't covered me!

After more than 30 years using the services of AAA, they have completely left me in a terrible position with no car. An auto tech put my spare tire on and when that tire went flat on the drive home, the new auto tech couldn't get the bolts off because he said they were too tight and the one lock was stripped due to whoever put the wheel on, which we told him was an AAA tech just the day before. He said everything was much too tight and was unable to remove the flat tire. When we called AAA, they opened a claim, told us to not move or touch the car for 5-7 days until they could get an adjuster to come out and confirm our story?

This is a review of the AAA.com website and supporting systems. The website and all supporting systems suck big time. They don't work in real time. They are static, show the events from more than 2-3 days back. You go in and pay but you don't get confirmation that you paid. Stop pay once more to realize later that you paid them twice. Definitely, AAA.com needs a total system review and upgrade to join all the good companies in having REAL TIME SYSTEMS.

I have spent 3 of this year's calls on the same problem. All I need is a reliable battery. May 1st Carlos came to Lowe's to give me a jump. He said it's not my battery and he left. May 7th same thing, Josh D, a very professional man, said your battery is done and I don't have a replacement. He jumped me so I could get home and wait for a AAA battery.

The person we worked with was the epitome of a consummate seasoned professional. His maturity was demonstrated by his no pressure demeanor. He provided all the facts for us to make an informed decision. His patience was exampled by a no persistent call backs or emails, since we spent months making our decision.

I have been with AAA for about 18 years along with my 2 sisters. Service was great until last few years. My sister broke down and they told her an hour for someone to come. She sat there for 4 hours and finally called me to come help. I called at 8am to get my jeep towed to shop. Was told about an hour for someone to come. Called every hour until 12:30pm when tow Service called me and said they just got call from AAA. Don't think I will renew this time.

I wouldn't even give this one star. On May 3, 2024 I was traveling from OH to IL to see my son's hooding and graduation from EIU. My tire blew out on I70 just into IN at mile marker 125. I called AAA for assistance. They told me I would be "prioritized" because I was in an unsafe location. Then they tried to send a drive from Kansas to me.

My family and I have been members of AAA for probably 20 years. Yet, when we moved from Virginia to Nevada, I had no idea how terrible AAA is. I called to update our address and found out that every region has a different membership. You cannot simply change your address and continue your membership. During my conversation with AAA, they said they would credit the mid-Atlantic region charge for AAA and then transfer it and charge it to the western region. I assumed this was done. But 6 months later, I find out that I have no membership with AAA. They never transferred it. It is deplorable that it is so difficult to simply transfer your membership when you relocate with AAA. I have lost all confidence in them.

I called them at 830pm and waited for 5 hours for them to tell me they didn't have a driver to tow my car out of a parking garage! Not only am I paying these people but I'm paying them for NOTHING! Don't be stranded somewhere. Lord knows they'll leave yo ** right where you at!

I have been a member of AAA for over 30 years. Never have I had to wait more that an hour for help. Been on the side of the road for 2 hours waiting. They said another hour. Going to look at canceling this coverage. Anything if better.

AAA is the most incompetent company I have ever had to deal with. 5/4/2024 I call for a tow. After waiting 2 hours they sent a flat bed. I had told dispatch I needed a regular tow not the flat bed. 5 calls I made. Not only they didn’t fulfill my request having to leave my car on the other side of the state is a problem!!! I get told to call back today 5/5. I call early morning they tell me I'm not a member. They cannot find my account, so I hang up.

I had to call triple A because I had a flat tire, I never had a flat before in this car and was unaware that the car didn't have a spare tire. The tow truck man was pleasant but he couldn't tow me without me having to call in for service again when he was right there with his tow? I already waited 1.5 hours for triple AAA. When I called back, they then let him tow me. The tow driver was great the customer service was terrible, on the second request, one hung up on me and the other told me that they could not help me with a tow that it will take hours. The third call, I managed to explain that the driver was right there.. I can't give them 5 stars. I think it depends on the night you call and who's on duty.

Worse customer service ever. Told me my card wouldn’t be charged and it did. Then I had to fight for my money back and it’s going to take 10 business days, along with them locking my debit card. They lied to me on the phone about this transaction, and tried to keep me a customer by finding a promo. They take too long to help anyone with car trouble. Sometimes few hours, that’s too long.

We had a great guy named Vincent come tow our car. He was kind and funny. He also went above and beyond to park the car in a specific spot. Overall, it was a great experience and I would recommend Vincent to anyone who uses AAA. THANK YOU VINCENT!

There were 2 mattresses in the highway. And I avoid one and ran over the other and about 10% of it. When I meet my car one of the coils got stuck on The tow hook and I called Triple A and she said, "We can't help you with the mattress. We can only tow you," and I say the mattress is not that big but it's stuck on something underneath. It just needs to be pulled out. It should only take 2 minutes. I said it really doesn't need to be get towed to a garage and then she said it will take 3 hours for somebody to get there and I've never had that long of a time, in the last 35 years. So a guy pulled into the gas station. Asked for his help and he helped me unhook it and took about 2 minutes. Very poor service from triple-a.

I am very perplexed. Something near and dear to my heart has been taken away from me. Something that I have taken care of and cherished for 30 years. Something that I have refurbished to look like a new truck. Yes, my 1994 Dodge Dakota SLT pick up. It so happened that a company that I have been a member of for almost 35 years, AAA Roadside Assistance, has damaged my classic 1994 Dakota PU through their negligence, and now says quote, "It's not our problem".

Keeping promises to customers is a hallmark of American businesses. So when I receive a written promise for a noon appointment two days hence, yet when arriving 10 minutes early, I'm told I would have to wait an hour and a half for my oil change. Obviously a few walk-ins took precedent over a promised appointment. I'm not sure about AAA but I don't have the time nor patience to be put off for 90 minutes because of a sloppily run operation (Hazard Avenue, Enfield CT). Get it together AAA because this is how you lose business!!!!

Early the other day, I discovered that my car, which was in our community parking area, had a flat tire. My wife and I have been AAA members for many years, and roadside service is supposedly one of the free benefits. I called the toll-free number and was told that someone would be showing up in about an hour. Nobody ever arrived, so I called AAA again, about two hours after my original call. The representative who picked up said she would look into the status of my request, but my call was disconnected while I was on hold.

I had a tire blow out and I don't have a spare. I called AAA because that's the service that I am paying for. I was giving an ETA of one hour. I also received a text update as if the driver was en route. When we reached the 2nd hour, I called to infer regarding the delay. I was told it would be an additional 45 mins. Then the driver called immediately after and advised he would be arriving in one hour and 5 minutes. Meanwhile the application consistently stated 0.0 mins before arrival. What am I paying for?

Not sure if I have to click 1 star, but take thst to mean 0 stars, can't get it to erase. Negligent, apathetic and borderline criminal behavior from this company. I got amazing response from a tow truck company (they have nothing to do with this review, the toe company had compassion and were competent. Proved I could trust them after losing all my faith because of the lack of service received from multiple AAA employees, supervisors included.

Today, my longstanding trust in AAA’s service was significantly undermined. As a Plus member, I expected reliable and prompt service when I urgently needed a battery replacement. Instead, what I experienced was a series of letdowns that left me without a vehicle for the entire day. First, after waiting for a couple of hours, the technician arrived unprepared and informed me that he did not have the necessary equipment to replace a battery (specifically, he doesn't carry batteries!). When I reached out to customer service, they assured me another technician would be dispatched immediately.

I bought AAA premium package for myself, my Husband and each of my service trucks. I can’t be more grateful I did!! They’ve rescued us out of several situations. My Husband was in a ditch in his Big work truck and they got him out in minutes, I was broke down in Wyoming by myself and they came and towed me back to Denver! They’ve brought me tires, gas and jumped me when my battery was dead. Never have they charged me for any of the services they provided. I can’t recommend them enough! Thanks AAA

They get a Zero!!!! I was deemed “non renew” with no explanation and no process for appeal of even knowing the circumstances!!!! How is that possible that you literally ostracized my entire family for a reason that is so secretive and we’ve done something so bad that we cannot be renewed. I had been a member since way before 2008!!! Since the late 80’s so thanks for nothing!!!!

My first time using AAA ROAD service ....My battery died. I just need it a jump....I waited for 3 hours for someone to show....My second time I order a towing service and I waited more than three and half hours....No good.

I called AAA of Georgia at around 8 p.m. on March 24, 2024, for road service due to a flat tire, but it took 15 hours for the service to arrive. During three or four phone calls during the night, I was told service was going to be sent, but then received text messages saying there was a delay. A dispatcher finally told me no one was available and it would be sometime after 6:30 a.m. before anyone was dispatched. Service arrived around 11 a.m., after more phone calls. After sleeping in my car on a gravel road in a national forest overnight, I also had begun phoning towing/road service companies directly. One owner told me AAA Georgia now has abysmal service because most towing companies will not work for it due to its refusal to pay reasonable fees to them. He said some people have waited two or three days for service after less urgent calls, such as dead batteries at home.

Terrible service. A few months ago, our car had a dead battery. We were home and the car was in our driveway. We called AAA and it took 10 hours before they finally showed up at about 10:30 PM. We were annoyed, but since we were home, we didn't get overly upset. Last night, I got a flat on the Florida TPKE at about 8:45 PM. I am 80 years old and I was alone. I got off the TPKE and pulled into a gas station. I contact AAA and gave my location and cell phone. No one called. I got a message update saying, "We will update you." I tried calling them but no one answered although I followed all the prompts. My husband arrived, but no news from AAA. After 1 1/2 hrs, my husband asked a man to change my tire which he was kind enough to do. I tried to contact AAA to cancel the request for assistance, but again, no one answered the phone!

I have been an AAA customer for years and never had to use them. Was stuck on a merge lane for hours waiting for a tow. Three calls and 4 hours later heard from the call center that a truck could come out in 1 1/2 hours. Good thing it was a warm night. I could have called a towing company and been home in less time. Not worth their fees

I can't believe how bad AAA has gotten. I have been a member since 1987. Left my Keys at my home for my truck, and a locksmith for AAA shows up to make me a key. I asked him if the key he is going to make will not de-program the vehicle system and the old keys. He said I might have to get the key I have at home reprogrammed. This is something he should of stated before he called and showed up. If it gets deprogrammed I would have to pay another locksmith. It's a joke how unprepared and unknowledgeable these companies are that are hired by AAA. I am nearing the end of my future membership with AAA terrible services.

Zephyrhills FL called AAA 18:30 at 21:30 still waiting for assistance for jump-start just got a text message that it won't be until 22:10 for the service to get here. It is a good thing that the weather is good. I can't imagine what it would be during a storm or just bad weather. That service SUCKS.

My husband got a flat on Sunday April 7th. He called Triple A at 7:00pm in New Jersey and waited four hours. Triple A sent some guy in a small van with no flashlight and hardly any tools who couldn't get the tire off. He said he put a ticket in for a tow truck and we waited from 7pm to 11:30 pm. After calling numerous time just to have the call dropped 3xs we ended up leaving the car there and Triple a finally picked it up at 2:00am. Having the gold membership means nothing. Terrible service.

I purchased years ago the premium package. Very nice, etc., Perfect driving, Auto, renters, payments ext. Now after covid price inflation? They raised prices. I cancelled Auto. They did not try to keep me. I went to Standard Ins,1/3 of price...Then I was paying with AAA. AAA every time I call they have these Rude people, lack of customer service skills to say the least. They don't try to find cheaper rate so basically take it or leave it...Google Reviews tell it all. I had been Cust 10 years. Did they appreciate it..Not hardly. Basically get me off the phone. Very unconcerned agents. To all my referrals please don't keep your membership. They don't want it.

AAA Roadside was once good - it is now absolutely horrible. I would give it a zero if I could. I broke down outside Moab, Utah. It took forever to even get to the Utah dispatch. The AAA card only has the national number. The Utah dispatch could not send a tow, their contractor would have to call me back. Adios AAA.

I have had AAA+ for 15 years now and just within 2 months I had to call them twice. I completely understand that during bad weather it takes a lot of time for them to come and rescue me but usually w/in 2 hrs. 4.4.24 I got stuck due to snow at Golconda Summit in NV and the nice tow truck driver name Justin from Winnemucca came and towed me to town which was 25 miles away. Thank you AAA.

I want to give them 0 stars. I paid so much money for a premium membership for absolutely nothing. Car broke down on the side of the highway and AAA took 4 hours to send a tow truck out to use just for the driver to leave within 5 mins and not tow the car. Then AAA called back and said they were looking for another driver to send. Which took another 3 hours and they called and said one is coming. Instead the police showed up and told us that they cancelled the tow and won’t tow it at all and it was 5 am at this point and we have been on the side of the road for 8 hours in total. Then AAA sent me a $20 Lyft voucher for a $200 Lyft ride. They are absolutely worthless. Even the police told us to drop AAA because they do absolutely nothing.

I hit a curb in Bastrop Tx. I called triple AAA at 7:45, was told 60 min wait. No problem. 3 hrs go by. I call back to AAA, they say the guy called and cancelled because he didn't know how to get into a technology car. My car is a 2007 Corvette. AAA says it's a high price car, they can't touch it. I must call locksmith. I pay for premium RV and car tow everything lockout. DO NOT USE THIS COMPANY, THE WORKERS DO NOT KNOW ANYTHING. I knew more. They will use every tactic to not take care of you. I will review over 50 reviews and filing with Bbb to. They said I had to meet the driver to get car so today I drove back to Bastrop and the new guy canceled. I got on phone, called USAA, they had my car at Caliber in 2 hrs and unlocked. DOOOOO NOOTTTT GIVE YOUR MONEY TO THIS COMPANY. LOOK AT REVIEWS. I WISH I WOULD HAVE.

AAA quoted me 75 minutes to get a tow truck. They also said they would text me an update. 3 hours went past with no updates while I was stranded on the side of the road. Their policy is that you can not leave the car unattended while waiting for the tow truck. Additionally, I called during my waiting period of 3 hours, spoke to the supervisor who interrupted me several times, spoke over me, and literally told me that AAA's policy is that they can not quote arrival times. Called a local tow truck on Google and they were there in 15 minutes. Horrible service and I will never use again.

At 12:52pm on Sunday March 31, 2024 my vehicle was not drivable. I contacted AAA immediately and requested for assistance. I never received assistance. I had to find a way home (paid a co worker), and leave my vehicle at the location it broke down. At 4:22 AM, 15 hours later I get a call from AAA that a technician will be assigned at 8:30am. Why in the world would anyone call a customer at 4:22am!!?! Ella said she was calling all the requests in the queue and I was listed. Why would you call?!? After my call a text message was sent with the details of the assigned technician. The was sufficient, a text message.

March 26, 2024 my battery dies while waiting for my son to finish practice. Called AAA for roadside service at 7pm. I asked them to please make sure the tow brings jumper cables so we try that first and if that doesn't work then we tow it. They tell me not to worry tow should be there within the hour and they will send notifications to my phone regularly. An hour goes by not one notification or tow truck. I call them a second time and their excuse was "we are sorry something happened and the dispatch never called the tow", so they put the order in again. Another hour goes by still no tow, no jumper cables, no notifications. I start asking others in parking lot for jumper cables. You would be surprised how many guys with large pickup trucks don't carry jumper cables.

I could have gotten a tow truck right away. I don't know why it takes so long to get a tow through AAA. The last time, I got tired of waiting while stranded so I called a tow truck myself and just paid for it. Here I am again, been waiting for hours! No updates or anything. Not worth it. I'm done.

This is my response to AAA for a roadside service call for a dead battery. Well to be honest, my experience was very disappointing. I am not in California; I am located in New Mexico. I guess all out of California calls go to a call center in southern California, then get transferred to the according state where the customer is. So, I called that number, and the California agent said they would transfer me to the New Mexico team. That’s great, the problem is the New Mexico team never answered the phone. The first call I was on hold for 16 minutes. I thought, this can’t be right, so I hung up and called again. Same thing, I was on hold for 15 minutes this time. The recorded message said they were sending me a link to a virtual agent, but I wasn’t receiving them. After sitting for about 50 minutes wondering what I was going to do now, I finally did receive a link to the virtual agent. About 45 minutes later the service vehicle arrived.

The worst service that exists in towing service, they lie to you all the time about the time they are going to arrive, they tell you in 1 hour, then in 2 hours. They made me wait 6 hours and they never arrived, I had to leave the car where it got stuck and take a Lift service, the tow truck driver was disrespectful, I have heard from other friends' experiences that the same thing has happened to them, it is better to call a local towing service. DO NOT USE TRIPLE AAA.

I have been a member since 2010 and my parents for at least 30 years. I have used roadside assistance to change my battery or a tire several times during that time period and been well taken care of at my home. I have kept my membership because the convenience of having help with my car at home has always been consistent, but also in case of emergencies like my situation on 3/24/2024. I called and spoke to a representative at 7:30pm. My car wouldn’t start and I was on the shoulder of a turnpike about 95miles from home. I was told that it would cost me about $450 out of pocket to tow my car to home, which I approved.

I had a family plan. My daughter calls AAA AND WAS TOLD SHE IS NOT ON THE PLAN. The only way to remove a member is by ME CALLING. I Never called nor did I want her off the plan. She was charged $90 bec she was stuck. I called AAA and they claim I called but…. They have no record of the call. Very disappointed.

I had someone come out for a battery issue. I went into my house while he was doing it and he stole all the gas out of my car. When I tried to file a complaint I was told "Since you do not have any proof we are not going to take this case seriously," and "You have too much time on your hands." Yes, in those exact words. No, I don't have a video camera in my garage but what I DO know is my tank was half full and now it is empty. I have never been spoken to so rudely.

Two times we had a “no show” tow. Disaster. We finally called a tow service on our own and they can within 30 minutes. Prior to this, AAA jumped our car, but didn’t bring a battery even though that was what was requested and what was promised. I plan to cancel my 12-year relationship with AAA. Clearly you have lost your excellent service reputation.

In a post Covid world, 2024, do people just not care about anything anymore or are we breeding an age of incompetency? Had a doctor appointment this morning at Toledo Hospital. Came out at 10:30 am to valet saying that the Jeep wouldn't start. Went down and sure enough, nothing. At 11:00 am, Made a AAA request on the app for roadside. After 45 minutes, it said they were here. They weren't. I called and gave them my phone number for the driver. It's a Michigan number so area code is 734. They even read it back, ensuring they had the correct number. They said "Actually, the driver has an est arrival of 12:04." "Okay no problem, Please have them call me." No call ever received.

Called in for a tow where car broke down out of state, dispatch said tow company would be out in 2 hours and just before I got you my car they called and said it would be the next day. Terrible communication. Dispatch not making notes for other dispatch to see. Lie and say what you were not told by other dispatch. Take your money every year and can’t get service once a year. AAA has become trash. Not good service at all. Would not recommend this company as roadside assistance.

I have tried to get my vehicle towed to a shop for repairs. I called and scheduled the pick up a day at in advance. The driver never showed up. Called and asked why was told they didn't have a tow truck

I waited 4 hours for AAA service. I requested a tow truck in the beginning however they sent a lady to try to give me a jump. That didn't work that's clearly why I requested a tow truck from the beginning. They kept telling me oh 30 minutes oh 45 minutes oh 45 minutes. I had to call them on the last 45 minutes to find out what was going on.

Got a nice, vintage car? I did. Here's a tip. If you ever get stuck with a dead battery that has Immobilized your car, locking up your wheels and shifter in the Palm Beach Bradley Place Publix parking lot, please, whatever you do, don't call the formerly venerable AAA Roadside Assistance for a tow, and just say no when the 2nd Kauff's flatbed car shows up 26 hrs. later to pick your car up when they were explicitly told to bring a smaller tow truck that only used wheel dollies.

Let’s see, they lied for hours that anyone was actually coming to help tow my vehicle to a safe location. In the time waiting at a gas station from 8pm to 1am, another driver dented my driver’s door. A representative told me around 12am that the several representatives I had already spoken to told me someone was coming to tow me lied. She said those exact words that they lied. So the police I called for my door being dented eventually got a wrecker truck to tow my car. I understand it being late at night it would be difficult finding help, but the fact they said they were coming and literally lied is ridiculous. I will literally tell anyone that Triple A is a joke, and I haven’t met one person who disagrees with that. Do better. It is not worth 1$.

Called at 630 pm on Saturday night. No show until a private tow arrived at 350 am on Sunday morning. Horrible communication in between. Major lack of communication. Was told repeatedly a tow truck was en route...never arrived. And they won't reimburse for the private tow. Poorly trained operators left me uninformed and failed to mention numerous policies, multiple times. Horribly trained employees. Horrible and useless company. Sad since they used to be awesome. No more. Now they're just rotten and not worth a sheet of used toilet paper.

Prejudice. Do you know I had somebody steal my identity and open up a account without my consent and AAA couldn't do nothing about it. They're the worst. They're A money grab 2024. They all about the money and prejudice.

For the second time in one year, nobody showed up and left us stranded. No communication or phone call. Terrible! Would stay away from AAA. Unfortunately, they are no longer the company they used to be.

I wish I can negative 100 reviews to AAA roadside assistance. I have been paying for a Gold Plus service and waited 4 hours to get the GOLD service. Every hour I called they said just next hour. Extremely bad and useless service. It's NOT recommended at all. Better get another roadside assistance or call some other service. Worse company, worse service. I literally cried on the road sitting in the middle of the rain. This is GOLD Plus Service = 4 hours lies (7 pm I called they said 9:05 pm, 9 pm called they said 10.10 pm, 10 pm called they said 11.06 pm....) Service never provided.

I have been a loyal member of AAA for the past 14 years and have seen their services decline sharply. Today I required a tow only to realize you can't speak to an actual person. All communication is conducted through texting and automated voice messages. It took this pathetic company 2 hours to inform me that I was in the queue and more information would follow. That never happened! I was forced to take action and resolve the situation on my own. Thank goodness I'm resourceful and mechanically inclined. I was able to get myself back on the road without the assistance of AAA in about 4 hours.

I was hit by a AAA driver head on in a parking garage. I filed a claim on a Friday afternoon. I received a canned email about who my adjustor and her boss are. I have called both of them repeatedly as I have been without a car and unable to get to work for the last 3 days but have received no response. I also filed a complaint with the Better Business Bureau. Do not use them for insurance services.

Their auto pay system sporadically stopped billing our CC about every 3-4 months. No cancellation notice, policy terminates. 2 years this has happened. Every time requires several different people due to incompetency till you get one that has a brain! Every single time I heard “this is weird, there is a CC on file, autopay is setup, but the system didn’t take a payment”. To hear this it takes about 3 hours on the phone!!!! Now I find out they cancelled my motorcycle policy 2 weeks after I made a $412 payment 5/23/23 on the phone. The payment was for the whole year. I called today to make sure I had coverage being it's middle of winter and found out about cancellation. No notice received here all year!!! They claim they refunded the money.... Checked both CC, debit cards, and bank accounts!!!! No refund!!!

I was a member since 2006 and AAA has truly lost its way. I added a family member to my account a few years ago for an extra $60 and typed their name in. Now this delusional company tells me I have no right to know anything whatsoever about anything on my account relating to that family member. I have always been the member but there are about a dozen tows that I'd like information about and they refuse to disclose anything to me at all about my own account. This company should be held to criminal liability for their abuse of records and members.

Yesterday, I had a horrible experience with AAA. I have been a AAA roadside subscriber for many years. I can't recall the last time I called AAA for assistance, but yesterday I got a flat tire about a mile from my house. I called AAA at 9:34 p.m. for assistance to replace the flat tire with my spare tire. I was informed that someone would come and change the tire between then and 11:34 p.m. I received a text message that a driver would arrive to replace my tire. However, until 11:38 p.m., no one came, and I was stranded on the roadside in frigid cold weather for over two hours.

Dana ** is always helpful and goes above and beyond for us. We cannot say enough about Dana and how helpful she always is. Dana's personality invites a customer to want to work with AAA. We would never go anywhere else because of Dana. Do what you need to do to keep Dana for a long time.

I have premier service 5 hrs to get help, called on hold for over 30 minutes, will Never renew. Would not recommend to anyone ever. Have been a member for years and each year for worse till the point will never use again.

Got AAA for 1 year free with my phone company, the 1 time I need to use it was on a Thursday about 830pm when I wrecked my car on a highway bridge. First time I call I get hung up on before I even get to talk to anyone, I call back. The guy asks me "am I in a safe location?" I tell him "no. I'm on a highway bridge with absolutely no shoulder waiting to get run over." He asks me my location. I tell him "I'm on I229 North at mile marker 5.4 in St Joseph Mo." He tells me he needs to know my exact location ....which I just told him... At that point the cops had shown up and called me a local tow truck. As I said VERY, VERY LESS THAN HELPFUL.

In the past 3 years I have tried to use their road side service and each of the three times AAA has left us stranded on the middle of the road at night. The most recent was extremely disappointing as there was no reason or cause given. My daughter was in a car accident and the estimated wait time was 2.5 hours. After waiting the 2.5 hours, when there was 2 minutes left the time added on another 2 hours. After waiting another 2 hours stranded on the side of the road, we called for an update to find out that AAA cancelled the service without notifying us and told us they would not assist and we could try again tomorrow. I ended up having to pay out of pocket for my own tow and waited on the side of the road for 6 hours and still never received service. This is the third time they have done something similar. Will be cancelling, do not rely on them.

I backed into a gully on a very dark residential road at 7:00PM on a Friday evening, despite several calls, It took 2 hours for a tow truck to arrive. Once he arrived the driver was very courteous and and got me out in 5 or ten minutes. So the actual service was fine but to leave a single woman for two hours on a dark road was really unacceptable.

They are horrible. They send you messages. They claim to be coming to service you roadside but never show up. It's 6:47, I have been waiting since 3:30 for someone to check my battery. The car won't start. I have spoken with 2 agents. AAA Is still a no show. This is the second time the family had to wait, and AAA no showed and left us stranded for roadside service. I am canceling my contract with them.

Inadequate support and empathy from AAA agents led to a traumatic experience. The lack of communication regarding my premier membership's towing limit resulted in me being misled by a nearby shop. Their refusal to release my car and the coercive tactics used while I was on the phone with AAA left me feeling vulnerable and unsupported. The dismissive attitude of Laura and Elizabeth, along with a sexist incident, further compounded the distress. I am deeply disappointed by the behavior of AAA's auto shop partners. The failure to clearly communicate the towing limit has led to additional expenses and an unsafe experience in an unfamiliar city.

This is probably been one of the worst experiences I’ve ever had dealing with any company that provides roadside assistance to begin. The initial time that the call was first placed was at 11:19 PM. We’ve had to call numerous times to try to figure out any information of what’s going on. We were not notified that a provider canceled the first request and every time we’ve called back to check on the progress of what’s going on, we’re being told the notes are being updated. There’s no solution being given and we’re due to sit here until a provider can be dispatched. They say it’s high volume but then they say that they’re working on it so I’m not really sure if they truly understand what they’re doing or what they’re making people deal with. I’ve always thought AAA was a top rated company but at this point they’re not doing anything to help anybody if they’re just gonna give them a runaround....

The employees were extremely friendly and helpful. I exchanged USD for Mexican pesos. Though there was no fee the exchange rate was altered making it a 6.7% exchange rate. So somewhat misleading. I verified rate at Wells Fargo and the internet. Both were considerably better. For me the hidden fee was around $100. So be careful. Check before ordering. John

I have been a loyal AAA member for over 20 years. It is clear that AAA does not value their customers based on my recent experience. The latch of my car hood was stuck shut so I had to be towed (after the AAA tech tried to get it open). When I got my car back, the interior plastic hood release handle was snapped into a bunch of pieces and left all over the floor. The handle was intact when I tried it. SO, something had to have happened to it when the AAA technician was working on it.

I wish I could give minus five stars. This is the second time that we needed to call AAA to assist us with our car. One was with a flat tire. It took more than two hours to get the assistance. They could not help and the car needed to be towed. This went from 7:00 PM to midnight. Today, February 12, 2024, I arrived at my car only to find out that the battery was dead. I called AAA at 9:30 PM and talked to a person who told me that I would be called by one of their providers to come to assist me.

I’ve been a plus member since 2021, I’ve never had to use it until this past November when I needed a tow. However the driver told me it was too far. Talked to CS and they said they can only give $20 credit when we’re paying extra for a service and we weren’t provided the service. You would think with being a member for a few years they would do more to ensure that we could get a credit for the service we’re paying for but were never provided. Extremely disappointed with this company.

Last night my son Joseph ** work truck broke down about 7 pm. He called AAA. No one ever came all night long. He sat there several hours waiting. Finally got ride home. He had to go back this morning and hire a wrecker himself to get his truck towed. Why am I paying for AAA if they will not assist you when you need it?

Hello everyone, I am making a complaint about AAA car insurance. On January 23, 2024 I made a payment for $96.00 using the AAA app. The app sent me a confirmation number and the app thanked me. But then AAA called me on the phone and asked me for my account number and my routing number. They said that the process didn’t go through. But I believe it did because I was not never declined by the App. And I was given a confirmation number.

Waiting for hours, first ETA was 1 hour … No show. So called for update …Had to deal with phone tree. "90 minutes more" … Repeat above. 90 minutes more … Repeat above. Ad infinitum, abandoning my car now.

I have no claims and we put 1500 miles on my cars last year. No claims. Why did it increase 49% so this is a massive increase on the second year. I would not recommend especially since we wanted a long term relationship.

If I can give negative stars I would. I called AAA because my car would not start and they came out around 3pm and diagnosed it as a battery problem. I paid 270$ to replace the battery and not 15 min later my car died in the middle of the road. I reached back out and they had another tech come out. It took 45 min for him to arrive and he diagnosed it as the alternator and that the original battery I had was most likely fine to begin with. That technician gave me a direct number to reach out to and a supervisor to call the next morning and he said he would reach out to dispatch a tow truck to my location. I waited for a whole hour and after finally getting someone on the phone they told me that there is no record of any tow truck getting dispatched to my location. I waited another hour for the truck to come and by this time it was already 7pm. I made it to my home and waited for the next morning to call.

Purchased AAA Plus for a planned cross-country road trip. Contacted AAA at 8:00 A.M. to schedule a tow in San Antonio, TX (after an overnight vehicle break-in/attempted theft in a hotel parking lot) but have been unsuccessful in getting a definitive E.T.A. in 3+ hrs.! First, they told me one company would show up by 9:46 A.M., then 9:40 A.M., then at 10:00 A.M. it was another 45 mins. to an hour, now at 11:00 A.M. it is another 60 minutes. Should I believe them this time? I have now had to reserve another hotel stay because my hands are tied. Very frustrating and untrustworthy.

Called at 3:16 p.m. with car trouble needing a tow. Several calls made and several times hold. Did not get help and make it home until 9:20 p.m. Bill paid on time every year. I am so disappointed. I feel I am do some type of discount or compensation, especially when it was so cold.

I am extremely disappointed with AAA Roadside Assistance. After experiencing a flat tire, I called them for help and was informed that a technician would arrive at 5:47 pm. However, to my dismay, they never showed up. To make matters worse, I had my kids with me, adding to the stress of the situation. Frustrated, I decided to cancel the service and walked to an auto store to purchase some Fix-a-Flat. Surprisingly, at 7:17 pm, almost an hour and a half after canceling, a AAA technician called me to inform me that he was on his way. This lack of communication and delayed response in a less than ideal part of town left me feeling disgusted and let down. As a loyal AAA customer for a year, this was my first time relying on their assistance, and I expected better. Unfortunately, my experience has shattered my belief in the quality of their service.

I had an issue with one of my vehicles and it was an emergency situation. I called my local AAA representative "Sandy **" and she was excellent and helped us divert a disaster. She also told her about plan alternatives which we switched to. Knowing that my wife and children are a phone call away from auto mishaps, lets me be assured of their safety.

After putting in a request for a jump, I was left to wait almost five hours. I finally gave up. I will be canceling my membership. What a joke. What a lie. I hate paying for a service and getting nothing. The New American business model..

I have a new phone number and I never received spam calls which is one of the reasons I finally decided to switch my number. Within 15 minutes of signing up for AAA I was plagued with 15 spam calls within an hour. I was up to 21. Absolutely ridiculous that sell your information instantly and you will get bombarded.

Waited 4 and a half hours for a tow truck. Five phone calls to AAA, being told truck "on the way". Kept calling, over and over. Only one call back from RS Agent after I called each hour. Never had an issue until today.

We have been a member of AAA for 38 years. We recently have had 2 bad incidents. The first time they put in the wrong state so the driver never showed. Today they told us they would be here by 12:40 it's now 2:24 and they still are not here. Luckily we are not stranded on a highway. I don't know why their service has gotten so bad. We would not recommend this company to anyone. We will be looking for a new company.

Do not waste your time... I called today 'cause my car won't start and I want to tow it to my mechanic 5 miles away.. They said 5 miles is too far for them to tow. Must be first mechanic shop closest to my house. So $180 to go to my mechanic 5 miles away..Closest mechanic is 4 miles away.. lol. In other words, I pay monthly just to get charged anyway.

I called for a tow truck around 10am on Jan 19th. The ETA was 4 hours. Four hours passed and I called AAA to figure out what was going on. The guy on the phone said someone was assigned and should be there at 5:10. Well 5:10 passed and no one. I called back again and was connected to a lady who said tow truck driver canceled. Around 8pm I canceled the tow because I figured no one was coming. Thanks AAA for having me outside in 0 degree weather.

When I first signed up for this service 10 years ago, it was reliable. However, in the past few years their service has faltered greatly. In January 2019, the polar vortex hit Wisconsin with wind chills of -55 below zero. My truck died on on the side of the road on my way home from work, 5 miles from home. I used their mobile app to request a tow and said I was not in a safe place, on the side of the road in arctic temps but someone had to be with the truck. ETA was 45 minutes to an hour. That ETA passed and I was freezing, and thankfully my daughter was able to come and wait with me.. There were no updates on the app. I decide to call.. They claim it was not in the system. I "refile" the claim and receive a new eta of 2 hours, if memory serves me correctly, despite not being in a safe location.

Called AAA and requested roadside service, battery jump. They subsequently called a provider that was 100 miles away. The provider told me to recontact AAA and request a provider in my area as I was outside their coverage area. I called three other times during the subsequent two hours and was advised each time that they were looking for a provider and they would note the request. A subsequent call to AAA resulted in the agent saying that the request had been cleared, though she did know why, and would check. Another fifteen minutes transpired before the call was disconnected.

Had a snow storm and frigid conditions where I live. Car would not Start. I understand that people on the road have a priority, but four days is a little much. Finally got a AAA tech to come for a jump. No luck, he ordered a tow to take the leased car to the dealer, 40 miles away. Next day, nothing. I called the help number, spoke to Craig. He listened to my tale of woe. Stated that he doubts a tow truck would ever come. He switched me to Rita. She was understanding, but stated that NO tow would take me to the dealer, 40 miles away. I asked if my membership allowed 100 mile towing? She said yes, but no driver would do it. The next day I canceled my subscription. I called GM leasing. They towed the vehicle in 2 hours. My card is good until October 2025. No partial refund allowed. What a company.

Called for a Tow truck at 9am. ETA they gave me was an hr. Called again at 10:38 since I didn't hear from the towing. ETA was now 11:40. At 11:36 I got a text saying 30 min or so pending. Exactly those words. At 11:55 I text the number for ETA. They said 15 or so pending. I was able to start my car on my own after numerous tries. This was at 12:28 and Tow still hadn't showed up. I decided obviously to cancel the service. Like other reviewers said "I would have given it a zero if I could". Now I'm waiting for auto repair to see if they can fix my car since they needed it all day. I get no reception omw home. Hopefully my car gets fixed or else I'll be stranded going home in the middle of nowhere since I live an hr away.

They simply do not provide the services they say they will. Roadside Assistance is supposed to be 24/7. Flat tire on my spouse's commute and they quoted a response time will be 12 hours. It is 6:30p they quoted 6:30a response. That is not 24/7, that is daytime roadside assistance. Meanwhile my spouse is out changing their own tire. I pay for this roadside assistance so that doesn't happen. They fail big time. Thieves!