AAA Reviews

I had to call for battery service in Washington Township in New Jersey. I got lucky because Lamar was the guy who showed up. He was very friendly, knowledgeable and professional. He went above and beyond. He was reassuring me that he can unlock the car since my key got locked inside. It was a very stressful experience, fortunately, he made seem very easy. Thank you Lamar. I would love if I can request him every time I need a service. Kay

On Wednesday, August 27, 2025 at 2:15 pm, I requested a tow. After receiving several calls of time change, I had to call a representative and was given misinformation, so I requested a Supervisor call. Supervisor called back and my vehicle was finally picked up at 8:10 pm and dropped off to me at 9:24pm. Totally unacceptable.

Every year you get less and they charge more. It used to be unlimited with a much further tow. Not now! Hard to cancel. No option in AI menu for cancellation resulting in my being transferred over six times before being helped by a human being.

Terrible company. Left me waiting hours for a tow, impossible to get anyone on the phone, no reliability for a company that is for people’s peace of mind. Will not renew and will recommend to anyone and everyone to find an alternative for towing.

I wish I could give 0 stars. AAA used to be a decent company. My vehicle was at a repair shop 5 blocks from my house. They didn't have the time to do the work that needed to be done which was understandable. I wanted to tow the vehicle back to my house, where I could try to work on it and if I couldn't fix it, then I did have another shop lined up that could take it in about 2 weeks. I was informed by the dispatcher that once the car is at a repair shop, they will only tow it to another repair shop and that it was against policy to tow it to a residence. I even told them that it's on the side of the public road in front of the shop, not actually on their property anymore.

Deeply disappointed in the unhelpful manner in which our claim for the missing skid plate from our car was just handled by your representative. The skid plate was attached to the car when your wrecker driver picked it up, but was missing when we got the car back. No one there seems willing to take responsibility for the missing part- valued at $250- and now we're being told since we can't prove the skid plate was there, we'll have to come out of pocket to replace it. This is not the kind of service we've come to expect from AAA. Definitely not recommending AAA to anyone we know.

I called AAA just before 10:30 PM and I was not picked up by a tow truck until 6:30 AM. I was five minutes from a major league baseball stadium and on the border of two states off a major highway, and AAA had my exact GPS coordinates. There must’ve been at least 50 AAA affiliated tow companies within a 30 mile radius of me between the two state’s borders. Make that make sense. Why would I have to wait eight hours for a tow truck to come pick me up. Tow truck after tow truck would say they’re on the way to pick me up and then I would get a call from AAA, saying that the assigned tow truck was no longer available and that they would have to find a new tow truck.

Didn’t realize it took four hours for a wrecker to arrive after an accident. You’d think as well known of a company they are they wouldn’t have that sort of time frame. We're originally told an hr and a half for the wrecker to arrive. Wouldn’t say it’s the drivers fault more dispatch if they don’t know how to send them to the correct location.

What has happened to AAA. What a mess they are. Just left me because they had no one that could help me until the next day and you can't talk to anybody there anymore. Terrible service on canceling. I will not use AAA again. I will not renew.

AAA isn’t what it used to be. Twenty years ago, it was a badge of honor and a trusted service. Now, it’s just a shell of its former self. I had been a AAA member for over three years, and my grandmother has been a member for nearly thirty. When I moved from Maine to Illinois, I called AAA a month in advance to update my membership. I was told over the phone—and confirmed in letters—that my account had been adjusted and there would be no interruption in service as my membership transferred.

Waited for several hours only for dispatch to call and say there isn't anything available for two days. I received multiple updates stating that the tow arrival in 49 min. What am I paying for. Worst.

I won't use them again. I noticed they charged my car a week before renewal date. My husband called while it was pending on my card and canceled service. They said it would not post to card and everything is canceled. Guess what they lied it did hard charged to my card. Called again, this time they said yes service is canceled and they won't refund back to my card. They have to send a paper check the mail via snail mail. It already has been 4 days since first call, not even mailed yet. I disputed charge with Discover. They charged before renewal, gave them ample notice of cancelation and was lied to. I did not receive the service. Why can't why just process a refund the same way you got the money. Why do I have to wait for when they feel like sending a check and maybe I might actually get it before lost or stolen. Not playing these games. Never use them.

I called at 7:43 am. I was first given a response time of 8:41. It is now 11:42 am. I am sitting in the heat in a vacant lot where I had to leave my vehicle last night. I am in a very small town in western Palm Beach County. Isn’t it ironic that in the places you most need them they are the least dependable? I have been a loyal member for over 23 years. This is the thanks I get. I’m not young. It is dangerously hot where I am waiting. All I can seem to get is A.I. generated “updates” with bogus arrival times for the tow truck. Plainly stated, AAA is a complete ripoff. Don’t join. Under any circumstances.

I have had AAA for over 20 years and have seen a massive reduction in quality and service over this time frame. My most recent experience, my truck was in the middle of the road, stuck for over 3 hours and they kept telling me it was going to be 45 minutes. Then the 45 minutes elapsed and they would call and say another 45 minutes. Then they informed me it was going to be another 2:13 minutes to be a grand total of at least 5 hours and 30 minutes to get a tow. I googled towing companies, and there were 7 within 8 miles away. I called on and a truck showed up in 15 minutes at 3 am. Gave up waiting for AAA. Their “customer resolution team” I spoke with was a total joke. They have a new to me texting feature that you can tell uses AI to respond to you in the most aggravating way possible. Whoever is writing their AI code has no idea how humans communicate at all.

I called them 12:30am and they came 2am at the beginning they said battery is good and they did not know how to check old battery and They put bigger, new size battery for my car and my car got damaged and they are not responsible for it and they just play game. I paid 226$ and my money gone

They could not find my battery invoice. Battery went bad in less than 3 years, and they asked me proof of purchase for the free replacement. I do not have to do this at Autozone. I am in the system. Response times are also very high for tows in my experience.

Customer service agents are working from home and act like you're the bother for interrupting their TV show. Beyond rude and the multiple agents I talked to had an attitude and couldn't be bothered to work.

AAA is absolutely the worst company. It took several hours while stranded on the side of the road for them to find a tow company to come and help us. In speaking with a friend that works for a local tow company it is because they pay so little that tow companies do not want to participate with them. Absolutely horrible experience only 5 miles from our home and only had to tow 6 miles and took approx 4+ hours. We will be cancelling our membership asap.

Kudos to Linda ** - at the AAA Franklin, MA branch. Very professional, courteous and compassionate. She was very helpful in hand-holding me through the process of renewing my license. Thank you, Linda.

I used the online app yesterday for roadside assistance for a blown tire. Needed spare put on. The young man arrived in a timely fashion and was so friendly and quickly changed out the tire which included airing up the spare. I appreciated the kindness, expediency, and ease of use of the online app.

AAA has enjoyed a pretty good reputation but my experience with them has been TERRIBLE. The only service I used was Emergency roadside, twice. First time they kept extending the estimate arrival. After three hours of waiting they said I had called them to cancel it. What a shameless way to cover their poor performance. The second time they needed a full day to show up. No excuses other than we’re really busy. At least they didn't string me along hour by hour. I know AAA has to depend on local service providers, but where’s the quality control?

3 hours and waiting to my vehicle towed 3 blocks. I paid for this service for years when you finally need it you get treated like this. This is disgusting. Very little communication mostly with AI. Did I hear from the shop? Supposedly the driver is gonna call us nothing. Definitely a sign of our horrible customer service times that we live in will be canceling our service.!!

My battery and alternator died around 10pm on a Sunday night, so I called AAA for emergency roadside assistance. I waited for three hours, only to be told they had no dispatchers available in my area and wouldn’t have anyone until the following morning. I had to leave my car overnight and find my own way home. So much for “emergency” roadside service. When I finally did get a tow, the driver damaged my car and refused responsibility. He told my mechanic that power steering fluid had leaked onto his truck. My mechanic confirmed this wasn’t true — the leak was coolant caused by the driver breaking the housing on my upper radiator hose while attempting to jump my battery. Prior to the tow truck touching my car, the only issue was a dead battery.

AAA decided to have home based agents, so they, cook, clean, watch TV. This why service is horrible. My agent, in his leased office just quit. So main office grabbed his accounts. I had vehicles insured, I left, the house is insured, every month they send bunch emails. Jeez, take the money out, I don't want be bothered with emails. You usually get 30 years of claim free money. AAA can't manage that? Road service, just call a wrecker, give them the bill, otherwise you're going sit for hours.

If I could give zero stars I would. I waited an hour for a tow truck and some kid showed up in a Tahoe and tried everything that I already tried to start my truck. Got caught in a giant circle jerk on their phone system. I finally hot a human and was told it would be another hour and a half. AAA SUCKS NOW. I will research my options before renewing next year.

Nice day, early afternoon when roadside assistance was requested at a location about 15 minutes from a AAA Service Center. 4 hours later, still no assistance. Supposedly "on the way" from Pennsylvania.

After making a call for roadside assistance and given a time of 9:20am. The tow Hatch’s Towing came an hour and a half later. During the wait, I call AAA back to inform them about the towing time. Only to get a long hold to speak to a representative. This is horrendous customer service and do not advise anyone to sign up with AAA premier services.

The tech side is awesome!! However scheduling was difficult. Perhaps it was due to being Sunday but it was really bad. Online site kept having technical difficulties then my membership number was not recognized multiple times.

TERRIBLE EXPERIENCE!!! DO NOT MAKE BUSINESS WITH THIS COMPANY!!! I needed Tow assistance and I made a claim the first time, waited for HOURS and they didn't respond. I had to stay in the place overnight as I couldn't pay a Towing service. Made another request the next morning and they said they were gonna reach to me in 1 hour... Well... it never happened. I had to call my dad so he can rescue me. Thank God I only being with them 1 year!!! I was supposed to renew membership on October and Guess what??? Not in a million years!!! This company is dead!! It's a Zombie company... Get out of it and save your money!!!

Well, I've been a AAA member since 1996. And they've been terrific at getting vehicles started, rows and such. Except for a few times they were extremely late. But that's not AAA fault, it's the individual tow company coming to assist. Now, I have just found out that they have made drastic changes that will definitely hurt the company as a whole. They've changed the POLICY for amounts of road service request. This is a huge hit to the company and its customers.

Wasted 2 hours on the phone with AAA and still wasn't able to get a confirmed towing pickup for my motorcycle. Being a Premier Plus member for 14 years didn't make a difference. Finally gave up and called a towing service directly.

Outstanding service! Professional, knowledgeable, respectful technician Andrew b. Replaced dead battery in no time and called twice ahead of time. Amazing! 5+ stars. I am a 51 year member of AAA and have always been totally satisfied. Nancy. DURHAM.

I also had a awful experience with AAA employees at a Tucson aaa auto repair shop in Arizona. They kept my car hostage multiple days and still didn't do any work to my car after I gave them a deposit. The old guy at the front desk has received multiple bad reviews from customers especially the elderly because of his rude behavior. They stole money from me and after months I am still waiting on the complaint department from a ** and a Justin ** based in Texas to give me a answer about the receipt that indicates that aaa technician stole money from me. So thanks to all people who write reviews so others customers can be alerted of their bad and rudeness behavior at these aaa repair shop. Management refuses to do anything about it but still take the customers' money. Sounds like a bunch of thieves to me. So keep posting and check your receipt. Thank you.

I buy Premium membership every year. Never use. Only for emergencies. This time I was stranded so I called for a local tow truck, was told it would be 2 hours before I could be helped. So made a call and got a ride home, waited that 2 hours. Nothing. Only text saying taking longer every hour. Called AAA and was told that they put on their computer chat. Waiting on someone to accept my tow! Another hour goes by. Nothing. Needless to say Wren Towing took the call and delivered in 1 hour!! That’s the worst experience I’ve had waiting on AAA to help me!! Makes me question if I want to keep paying for their membership and using them! May go elsewhere next time!

This was my second time requesting service with AAA in a year. The first time I was home and discovered a flat tire, after an hour of waiting I decided to call and was told the ticket was never submitted. Today I was on the side of the road, another flat tire. I called and was told it would be 13 min for a tow. 25 min later, I ask for an update through the app, then was told another 18 min wait. After 20 more minutes I call and was told it would actually be another 45 min. I live in Florida, 98 degree weather with no AC. Had I been told from the beginning that it would be that long, I could've made other arrangements. It was an added stress and time wasted for no reason. I have yet to have a pleasant experience with AAA. And when I tried to cancel my service that I paid for the year, they said they would simply remove the auto renew because they do not pro rate if you cancel mid term. DO NOT USE THESE PEOPLE.

On 8/15/2025 we contacted AAA from a County Road in Door County Wisconsin. We thought we were texting a human, but we’re not. In the past using (20 year members) AAA we talked to a live human and received accurate timely service. This time we waited 3 1/2 hours. First, it took AAA ALMOST 2 hours to locate a provider. Second, even though I provided a description of our red car and trailer AI told the provider we had a red enclosed trailer requiring a tire change. Third, even though AI was provided an accurate location the provider was given a location 5 miles from our location. Only when the provider contacted me directly was I able to give him our true location.

I'd give 0 stars if I could. I purchased a battery through AAA 2 years ago; I am no longer a AAA member, but they are still required to honor the warranty. I called and they said yes, we'll honor but you will have to meet the person to get the battery because you are no longer a member, they won't bring it to you. I said that's fine. Sadly, the company they contract with only work with you if you are a AAA member, and AAA won't put the request in if you're not a member. I called AAA again to let them know it was impossible to take advantage of the warranty if the company they partner with will only do business with AAA members.

Frankie in Reno is the BEST experience I have ever had with AAA. He was so quick, helpful, and kind. He was extremely nice and helpful once we got to the shop. Usually I don’t have a good experience with AAA, buy Frankie has changed that!!

My name is Martin. I am a member of AAA. I called AAA roadside assistance for a tow at 6:32 pm on Aug 13 2025. I had an ETA for 8:11 they never showed I called several times and talk to several agents no help they do nothing but send you to the next agent. I didn't get a call until 11:00 am Aug 14 2025 ..the next day to reschedule a pickup. This is the worst experience I've ever had with any type of service. I had to eventually call my insurance company which they arrived within 40 minutes. AAA is a very bad company get involved with and I want anyone who's thinking about signing up with AAA to be careful and look at the reviews from other customers.

We purchased a battery through AAA with a three-year warranty. Two and a half years later, the battery died in our driveway and the car would not start. A AAA technician came out, tested the battery, claimed it was “fine,” jumped the car, and told us to let it run. The dashboard lights were flickering, but we were reassured everything was fine. We let the car run for over 45 minutes, then drove a mile or two and turned it off—only to find the battery completely dead again.

Kev showed up in about twenty to twenty five minutes after putting my tow request in. He was fast and professional. Once he dropped my car off at the shop he called to let me know that he dropped it off and everything was good. He did a great job!!!!

Brianna came to the rescue! Thanks AAA and most especially the professional manner in which my crisis was handled by the nice lady sent to solve the problem. Bless you and you are most appreciated Brianna! You go girl in your big truck! Thanks so much for your professionalism and kindness. A. **

I paid $200 for a service that has yet to arrive and shows no signs of being delivered anytime soon. The process is taking far longer than expected, and there appears to be little to no effort from the provider to address delays or keep me updated. Their lack of communication and urgency makes it clear they do not prioritize customer satisfaction. I feel frustrated, disappointed, and regretful for trusting them with my money.

USELESS WHEN NEEDED!!! Years paying for AAA insurance, only a few tows over lifetime, purchased batteries from them... 108 degrees in AZ, I needed a tow... They could not find a tow truck. Thanks AAA. WTF do I need to pay for no service???? Canceled!!

I called to cancel the service as we no longer own a car. The representative demanded as Power of Attorney document as my wife is unable to verbally communicate clearly. She attempted to speak with them on the phone but, aside from being humiliating, this was not sufficient. Really? This to cancel a paid subscription? I am sure there are many fraudsters out there trying to illegally cancel someone else's AAA policies. This type of cruelty should not be rewarded with your membership. Stay away if only on ethical grounds.

I do not recommend AAA. I would like to tell you my experiences with AAA in the last six months. I had a flat tire in the rain & AAA kept postponing the appointment. I waited almost 2 hours, and I changed the tire myself. My son transmission blew out and we waited over six hours for a tow truck. It’s been a nightmare working with AAA.

I would give Triple A a negative review. 7/15/25 I called to cancel my membership in Missouri. I was told I would be issued a paper check in two weeks. I asked the check be sent to my new address. I did not have access to my old address in Missouri. I never got the check. I called the same customer service number less than two weeks later. This time customer service in Missouri is closed. I accessed Triple A website. My membership had been canceled like I requested. To contact customer service, I had to send an email. No response. I sent an email to the ceo of Triple A. I did get a prompt email from customer relations saying my matter would be looked into. I also got an email response. Nothing more.

My husband and I purchased a membership to solely tow his truck that he is repairing himself. Once we tried to have it towed, AAA refused saying it is a convenience tow, because we needed taken to our house. That it has to be dropped off at a licensed repair shop. My husband does all our repairs. This should be a disclaimer while purchasing... AAA is a waste

My problems started on Monday 8/4/25 and continued through Tuesday. Your agents working the phones gave me so many different answers and refused to pick my car up for a tow on Tuesday. It took 2 calls on Monday and on the second call (different person) she said she could have someone there in 2 HOURS. Well where I needed it towed from was closing at 3:00. I asked the woman if I could just schedule it for Tuesday? "NO". I needed to call on Tuesday and do it. So on Tuesday I drive to location, and call AAA. I'm told, "NO we can't pick up from impound lot." (Well that is complete bullshit.)

Would give 0 stars if I could. 2AM and I’ve got a flat, and my rim is seized onto the hub. AAA said they can’t get anyone until 9AM. Thanks guys good to know I absolutely cannot count on you in an emergency. Stranded for 7 hours, that’s awesome, glad I get to sleep in my driver's seat. Thanks for nothing.

I hate AAA. They use to be good but now they are garbage. 2-4 hr wait times. AI bots texting you. Lying about companies being dispatched. Fake understanding while bs’ing you. Live call center people spend their days apologizing and making excuses. They do not have enough service providers. Obviously.

Hi, I signed up for AAA yesterday 7/31 and paid the $125 same-day service fee to request a tow. I had to wait for an hour and half for getting a driver. When they updated that there was a driver on the way in 30 minutes, the driver who accepted the job after that called me and said he couldn’t take my car to the requested destination. He suggested me that he could take my car to the nearest location within 3-5 miles. But for what, while I requested very clearly that I wanted my car to the requested destination.

I called both Pennsylvania and New Jersey AAA where we were broken down. NO ONE EVER ANSWERED any of my calls. This was 5:30 A. M. on a Sunday morning. This is not my first bad experience with AAA. Do not believe them when they say they give 24 house roadside assistance. They are prevaricators and liars. They will not answer the phone when you are in a dangerous roadside situation.

I had a Perk at Work for a discounted AAA membership. I then went to the AAA page and paid for the membership with the discount code. When AAA sent me a link to activate my account, it would not allow me to, saying I had an expired membership that has to be renewed instead. The problem is they ALREADY CHARGED ME! And refused to refund my money and stated I had to go through my employer to resolve the issue. I asked why I had to do that, if AAA collected my money and sent me a receipt with the order# on it? All customer "no-service" rep would say is contact your employer. So, in the end, AAA took my money and gave me no membership. I was ripped off by AAA with no help at all. I will NEVER use them again. I will look for an alternative. Good riddance AAA!

I told him my wallet is in my truck also, he than said, "I know you have it in your pocket." Can you imagine this customer service. I have been a member for years and never used them, I really have it if my wife gets stranded somewhere.

Needed a tow for a 2024 Cadillac- was in a small town in Michigan about 1.5 hours away from home. AAA tried 3 tow companies, then said they could not do nothing till morning leaving us stranded in this town with one bar- which was closed. They waited 2.5 hours to even tell us this. Been loyal customers for over 10 years- the first tow company we called said they could do it so we paid out of pocket to get it towed. Talked with supervisor Rita, she made all kinds of excuses - would not even tell us which tow companies they tried but that they were busy. She was condescending and every time I asked if she was a supervisor, she skirted the question saying that this was the leadership line and she answers it. Very frustrating

AAA has been useless the past couple times we’ve tried to use roadside assistance. Once, I had to wait in the sweltering heat for over 4-5 hours for someone to come tow my car. Another more recent time, my husband was stranded in the middle of nowhere and they told him that they wouldn’t be able to send anyone out until 10:30am the following morning. Their customer service has always been snappy, impatient and rude. Do NOT use this business ever.

My first experience with AAA roadside assistance was superb. It was 28th July 2025, I-25 northbound between CO Springs and Denver at around 5.50 pm. Response time within 5 min. Assistance technician communicated to me once he saw my car with hazard light on from the other direction and arrived soon. Technician arrival time was 15-20 min.

Received an envelope from AAA in the mail. On the envelope, in RED LETTERS, was a stamp that said, "GLAD TO HAVE YOU BACK!" I opened it as I thought maybe my sister had purchased me a membership. Nope. That stamp was a deceptive practice to get me to open something I normally would have tossed in the trash on the way back from the mailbox. I learned that fact when I found inside not a membership but a lot of sales materials. If they're not going to treat me honestly when they're trying to get me to join, I can't trust them to treat me honestly as a member. So joining is a hard pass for me.

I used triple A roadside service when I had a flat. The service was super fast only taking 10 minutes for Robert the technician to get to me despite being in a crowded area in Hollywood. He was super efficient and fixed my car in minutes. Saved my life.

Wouldn’t use this company for emergency tow relief unless you have a day to spare. I’ve been waiting 4 hours now and have now been told to wait at least another hour. I have the upgraded membership but I’m questioning what that actually means.

The driver was extremely helpful pin pointing my battery was OK but the terminals were worn. Very professional and helpful. Had to get someone I've used before to replace the terminals. My car is a 2006 so unfortunately things are wearing out.

On July 22, 2025 I visited a local AAA Auto Club of SoCal at 420 E. Huntington Drive in Arcadia, California to seek assistance on how to do a transfer of vehicle ownership. I was assisted by Daniel one of the employees of AAA at the office I mentioned. I’m very impressed by the way the process was handled and the necessary forms I need to fill out in order for the transfer of ownership will be completed in a very efficient manner. Daniel exhibited an excellent professionalism of his task and the process went well and smooth. He went out of his way to make sure all areas have been covered. I highly recommend Daniel for his utmost kindness and he listened well at one of my questions before he gave an intelligent response. I’m very grateful for Daniel’s assistance and made my day very productive. Thank you very much Daniel and best of luck with your employment with AAA Auto Club of Southern California.

Yeah I will be canceling my membership after this experience. 4 hours to get a tow in the middle of the day middle of the week. Originally quoted an hour just to be told an hour later the wait would be another 2 hours.

I’ve been a member for many years but the past couple years everything about AAA has gone so far downhill that I feel I need to get off of this train wreck! I gave you a saving grace (which you didn’t deserve) when you towed my car at 11pm at night but the tow truck never delivered my car to my house. I spent hours practically in the middle of the night trying to locate my car with no help from anyone at AAA. They said well we called the tow driver and he said he delivered it. Imagine my surprise the next morning at 6am when a sheriff is knocking on my door asking if I lost my car last night! So here’s what happened. The tow driver actually took my car and dropped it off in someone else’s driveway! Yeah.

Horrible AI generated customer service. I have waited 3 hours only for them to send a text to make an APPOINTMENT to pick up my vehicle on the side of the road the next day. Why am I paying an annual fee for this service? I am shocked at the response of AAA.

I wanted to save money on my auto insurance by using my AAA membership, as claimed in AAA's advertisement. This was not the case, as I found out. Their quote for auto insurance for me and my wife, was nearly 40% higher than my current, already exorbitant rate with Auto Owner's insurance. My current auto insurance company had already increased my rates by over 106% over the last 3 years, even though I have not had any accident, ticket, DUI, or anything else and even paid my premium in advance and in full for each year.

We have been "loyal" members of AAA since 1976. Our annual roadside dues are now $165.00. Plus we have purchased AAA memberships past years for our kids and grandkids when they started driving. I remember when AAA used to be a reliable service, getting a tow truck to you within an hour. Now they quote at least a 2-hour wait time to get help. My truck was stuck in a drainage ditch on private property a few days ago. Instead of getting the particulars of my vehicle first, asking if I was safe, I got a lecture on how the tow truck may not want to come up a dirt road, they would have to assess the situation before deciding they would help at all, they don't usually dispatch to private property- blah blah blah.

I've been a AAA member for 25 years. Never again. My daughter broke down 40 miles away at 10:45 pm. We kept being told someone would arrive to help. I called 4x before finally, someone told me at 12:50 am that no one was going to be available to help and no help would be available until morning. The single worst experience ever. I drove there at 1:30 am and picked her up on this quiet road and had her car repaired in the morning by an actual real company, not this crackerjack AAA roadside service. I will never, ever use AAA again. I have GEICO and roadside comes with it anyway, and I don't know if their service is any better, but at least I don't have to pay for it. AAA is a joke.

A few months my car died in my Sister In Law's driveway. As a member for years I called AAA to tow my vehicle to the dealer. At first the lady at the other end says they would send someone. After 2 hours someone arrived, tried to start the vehicle but was unsuccessful and advised the office I needed a Tow. They advised a tow truck would be there from the adjoining town in 2 hours since no one from my town was available.

I am madder than hell! At 8:39pm I requested a tow. AAA told me 12:35am!! Four hours later!!!! Then I got a text they are coming at 10:49pm!! I went outside to wait in my car! No tow truck by 11:15pm (2.5 hours after I requested a tow)!! They said that truck was diverted and another one was 10 minutes away!! No tow truck by 11:45 so I called again!! They said that truck got diverted!! Tow truck finally came four hours after I requested it!! Four hours!!! Are you kidding me??? This is completely unacceptable service for what we paid for and we are promised!! Aaa is ruining lives one tow at a time!! Two other times in the past 10 years, I waited 6 hours and no tow truck came!! I had to pay for one and one came right away!!

I received a membership to AAA as a part of my cell phone provider's service. Thank goodness I didn't have to pay for it, as it's USELESS. I've called for roadside service three times. All three times I was left waiting for hours, without ever receiving the help I needed. I'm writing this after sitting at my location for 3 hours waiting for the service provider to contact me. Finally they contacted me to demand money on top of my AAA subscription. Screw this. TOTAL SCAM.

Waited over three hours for AAA. As a single woman by myself a late at night in a parking garage it was a very unnerving and potentially dangerous situation and I needed help. Unfortunately, I relied on AAA for help. Three hours later, with a totally dead, iPhone battery and completely vulnerable, the security guard in the golf cart felt sorry for me and provided a way home for me. Never ever, ever rely on AAA. This was not an isolated experience, but it was the worst with AAA.

This is the worst company. I got a battery from them last year. It’s under warranty 3 years at that and they didn’t cover it talking bout low voltage. I need to do a recharge. When I bought the battery from them no one told me about the stipulations. I cancelled my membership. I refuse to do business with one who treats the customer like this and I got the battery tested. It was a bad battery. It was also leaking. I will throw away the car before I ever them my hard earned money.

I ordered a tow, they said 8:35 pm. All of a sudden they said 10:09 pm. Was broken down in an alley with my grandkids. I had to pay out of pocket to some random truck driver passing by. They said they were on a route already. All lies and AAA Couldn’t get me a different company. Bad service.

Sadly, I recently lost my husband to Colon Cancer. His car was insured with AAA. I was lost as to how to go forward with selling his car, transferring the title, and insurance issues. God is Good!!! I contacted AAA customer service and GLEN DANIELS answered. What a kind helpful, gentle, patient, knowledgeable, understanding soul! Hats off to Glen and AAA at this very sad difficult time in my life. Thanks again Glen!! Wish there were 1000 more like you!

If I could give it 0 stars I would! It has gotten to the point that tow companies will not work with them because they pay the tow companies pennies on the dollar compared to the regular rate of what they charge per tow. So you sit on the side of the highway for HOURS! Yes, HOURS! waiting on a truck. Because of course the tow companies are going to put their non AAA calls/tows before any AAA pickups because they actually get paid for those tows! We have even waited DAYS on tows through AAA only to end up just cancelling the request because we had to make other arrangements. Do NOT waste your money on a membership!

I called to get towing for my son on my policy. I was met by two rude nonchalant workers who care less about my son's situation. I thought in time of need people would care. They don't. First rep told me I should pay 100 dollars for tow then came back and said my son could call for free. Second rep was ignorant. Chrissie number **. Probably wrong number. Was careless and rude.

Beyond disappointed with AAA level of service. I called 7/8/25 at 9:45am for service because I was stranded and blocking the entrance to a restaurant. I received varying times first 11:36a then 12:10p tow truck finally arrived at 1:45p!! The garage was only 45 minutes away the tow company didn't drop the car until 4:15 and the garage closes at 5, so I had to wait until next day 1:45 to 4:15??? Unbelievable! Then on 7/9/25 the mechanic cannot analyze the car because the AAA warranty battery is dead after trying to charge it for 5 hours! So he removes the AAA battery 10 minutes before the driver arrives in order to move the car the AAA battery van driver says it voids the warranty because the battery was removed AAA policy seriously!!! The history from the previous service call and ALL I endured these last 2 days and as a valued customer since 2011 was not even considered SHAME ON AAA!

I hate this insurance company; they lured me in and then ripped me off. Their whole agenda is sales and profit. I called several times to resolve the issue of overcharging. My insurance agent, who promised legendary service, never returned my phone calls. All escalation efforts were met with, "We are sorry, but there is nothing we can do," This company is a gun for hire, and I am in the process of switching to a different home and auto insurance company. Do not trust them!!!!

It's best that you just double whatever ETA they recommend. And the service they provide is often sketchy or grumpy, so you're often better off finding a local automobile company to assist... My review recommendation is that you do all you can to find auto services away from AAA, because they are terrible.

If zero was available that's the real grade AAA deserves. Too big for the customer service needed to make people happy. Years I have been with AAA since 18 years old, and recently turned 59. The service is horrible in the Mid City area. American Eagle Tow is the main service provider and they run the tow business like it's from a third world Country. Seriously, they lack common sense skills and clearly it's about the cancellation and not actually towing. Promise you companies like American Eagle Tow in Los Angeles are what's wrong with our business practices in the USA.

I've been a member for years, because I wanted the "peace of mind." However, I broke down yesterday. They kept saying they were "checking" and would get back to me but only responded when I messaged them (which prompted several identical and frustrating messages from them). I know the tow distance was long (around 90 miles) but they promise 100 miles towing distance and that's what I've paid for. I waited HOURS outside in the heat. And finally had to call someone else to come pick me up from 2 hours away because I was stranded in a secluded area at night as a woman - because by the time they admitted it wouldn't be "tonight" it was 10 pm and all my options were gone.

We have been members of AAA for 35 years, so it is not that we just signed up and did not get our way. I needed AAA to provide roadside assistance, the very thing we have paid for so many years. They took 45 minutes to acknowledge that they were "Looking for a company", so I used another service. That service got back to me in 5 minutes and said a tow truck would be there in 75 minutes, which turned out to be about 90 minutes. The driver of the truck said they get all the calls from AAA and mine was not one of them. AAA customer service said, "We're sorry, we sent them an electronic notification" and that was it.

They try not cover a tow when you use more than 2 a month. They do not give details that could affect your car been tow. Like you have empty everything from the vehicle. Bad service. I cancel that service. Waste of money. I will save that money for when you have use a service.

They are absolutely horrible, we called for a tow. Estimated 2 hours for a pick up time which is absolutely ridiculous. We get to the 2 hour mark and call them. They still can’t find us a tow truck and still can’t give us an update. They escalated it further and still we sit here 3.5 hours later. We called a tow company themselves and they said they come get us in 20 minutes for 100 bucks. Save your money and your time! Get rid of Triple A. They suck.

We had a tire blowout on our RV and had paid for the upgraded RV coverage through AAA. When we called for service, we provided the make and model, and even confirmed it was an RV. We were told help would arrive within 30 minutes and received a text confirmation. After that, we couldn’t reach a live person—only an AI system. Three hours later, a tow truck finally arrived, only for the driver to tell us he had been dispatched for a Ford F-150, not an RV, and he couldn’t help. He left, and we had to start the entire process over.

I joined triple-A service because my cars have higher. My watches on and we do a regular commute back-and-forth from Rochester to Buffalo New York. When I called for service, they told me it was an existing condition and therefore it was not covered.

AAA didn't come when daughter locked keys in car. I got to her about 3 hrs later. Called AAA to let them make it right, they said $40 returned to my account, which, since you pay for the whole 12 months in advance, any normal person would believe that to be thst they were returning money to my card. But got a note in mail that said it was $40 in AAA Dollars and I’d only see it as a credit and ONLY if I renew in 5 months!!

Flat tire, guy came with wrong tools (lol), gave up. Called AAA with me for a tow truck pick up (5 hours later FR). They showed up only for the tire shop to be closed. Had to pay extra to take it elsewhere then Uber home.. Thanks chief. Insurance didn't save me money. It actually actively screwed me.

AAA is not what it use to be.. Joined using the Premier but when it was time to use the tow company didn't show up then we received a call from the "supervisor" basically saying call back the next day after a call was made for service on Monday and was told "it was a busy day" so we patiently waited and unfortunately no one showed up. The supervisor said to "Call back" the next day.??? This is so messed up. AAA offered a service that they could not provide. The premium service that was paid for. The representatives was so not concerned.

I signed up for AAA Plus thinking I’d be covered right away. $85 for the membership—fine. Then I needed a tow the same day and got hit with an "expected" $125 "service fee" because it was within the first 3 days of signup. What they don't make clear is that your Plus benefits (like free long-distance towing) don't actually activate for 7 days—until then it’s an extra $7 per mile beyond the basic coverage. I even told them: "Why don't I tow it 3 miles for free today, park it somewhere, and I’ll call you in 7 days to finish the job for free under my Plus benefits? If you waived the mileage fee, that would save you the cost of sending two trucks!" Their rep actually said: "Yeah, I understand it sounds silly." 100% bait-and-switch.

AAA is no longer the company we remember as serving customers with class. They are a rogue company who finds a way to get you to their customer service locations to have your car serviced for a reason that may not be valid. They sell bad batteries through their affiliate, Pete's AAA Mobile Services. Beware especially when you are stranded on the side of the road and have your battery checked. The batteries are inferior to regular batteries. They are designed to lose a charge after 4 days or more. Sometimes before. This is a fact! They don't want to be responsible for anything that goes wrong and will weasel out of their responsibility.

I got locked out of my car as a 16 year old girl because I left my key fob in the car. My mom has a membership, but I don’t. I just signed up for one and he left me here in the middle of nowhere. My mom doesn’t even have a car to pick me up. His name is Jacob S and he is located in Western New York and drives a ram. Honestly, I’m disappointed. He was also very rude and dismissive and refused to talk to my mom on the phone.

Worst service ever!!!! We have been waiting over 3 hours for a tow. This is absolutely ridiculous. We will be canceling our service ASAP!!! Please anyone considering AAA towing service think again!!!!

Avoid at all costs, save your time, money, and headache! Worst experience I have had in 50 years of life, seriously couldn't be more disappointed! Trust me! Don't fall for the pitch, they could care less!

DO NOT USE THEM. AAA used to be the gold standard of roadside assistance - that ship has sailed. Had a check engine light come on in my vehicle last night. Call in was 25 min wait, so I used the "app". After finishing my roadside request my account moved to Request Received - Awaiting Assignment. It stayed there for more than an hour. At this point I called in - was told my information was there - and that my account was assigned just the app hadn't updated.

I have been a member of the Auto Club for over 37 years. But this year I am extremely disappointed in the Club. I paid for the membership in March. It is now June 19th and I have not received my membership card! I sent an email in April about no card yet. I got frustrated and went into the Office on Adams and Figueroa (HQ) and spoke a manager in person and he said that there is a mix-up in the system with the address and they would correct it. It is now 2 MONTHS later and still no cards. My dear wife early in June and spoke with someone. I am now very frustrated and disappointed in AAA

I called them last night and after getting disconnected on their side twice, they told me it would take 4 hours for someone to come tow my vehicle which was close to some 20 auto shops in the middle of town. Then, they sent someone who couldn't speak a word of English only to call me yelling that my car doors were lock, what? Turns out, the incompetent driver was trying to open a door if some poor dude half a block away ignoring all the info AAA supposedly gave him. So after 15 min, he found my car and towed it in.

AAA enrolled me in 3 different roadside assistance programs, charging me on 3 different accounts. When confronted with 3 membership cards I find their staff the most dismissive employees. First instance, when I went in person to the Aaa office in San Diego, the employee dismissed my claim of being overcharged for 3 different accounts under the same membership address. Another time, I was on the phone with an agent, questioning the bothersome monthly promotion coming from Aaa, promoting life insurance membership while I had subscribed to life insurance, assuring me not to worry about it. I am disappointed that the staff is dismissive and not taking customers' concerns.

[Requested service in San Jose Ca - spoke to Agent our of Arizona.] My car became undriveable after a tire blew out in a hospital parking garage. I didn’t have a spare, so I contacted AAA to use one of the five-mile tows included in my membership. However, my request was rejected because I wanted the car towed to my home—not a AAA-approved garage. I was questioned about why I wasn’t taking it to one of their approved shops and told that my request would not be honored. I ended up having to borrow a spare tire from someone just to get my car home. This situation was stressful and frustrating, especially when my vehicle clearly couldn’t be driven. I expected better support from AAA.

We moved to Florida in 2022, December. Before we closed on our property we contacted AAA insurance. We had a bundle policy in Kentucky and wanted to continue with our new home in Florida. We met with Dawn ** and she walked us through everything we needed to know. From car insurance, an umbrella policy, jewelry, hurricane and flood insurance for our property. Having so many new items in this home, irrigation system using a well, pool equipment, roof solar for heating the pool, a security system, and water purification system to name a few.

They didn't call back or send someone. Then prorated the refund by the month. When it is not a monthly fee. I had not used any of the 4 calls I was entitled to. I got a prorated refund based on the months I left until renewal.

If you are considering joining Triple A, save your money! They are no help whatsoever! You are better off on your own to find assistance. We have been members for one year and thankfully never had to use them but when we needed roadside assistance at dark, they never sent out anyone. We ended up handling it ourselves by using Yelp for assistance. So needless to say, we will not be renewing our membership.

I have always valued AAA and have had coverage first from my parents at age 16 until now. I’m 80 years old. We were upset when a granddaughter had to be taken to the hospital and my daughter accidentally locked her keys in her car. They first could not locate her number (visiting from another state) then took 5 FIVE tries telling us service was on the way, then calling back to say we don’t think we got something right, then they accidentally disconnected the call. Two hours later our daughter is still trying to follow the ambulance to the hospital when they text the address where they arrived (after we spelled the address “Eighth Street” for them and they sent the agent to “Elm Street”)! Absolutely THE worst experience ever with AAA. Horrible. And the telephone agents were absolutely clueless at what they were doing.!!! Infuriating. Especially so in an emergency!!

I have AAA membership. I broke down near the National Airport in DC today and called AAA at 7 p.m.. I was told that the truck will come to tow the car before 7:45 p.m. When the truck did not show up as promised, I called again and was told that the truck was running 5 minutes late. When no one showed up by 7:50 p.m., I called again and was told to wait another half and hour. At 8:20 p.m., no one showed up. I called AAA and was told to wait another half an hour on a busy road in front of the major airport. I told AAA not to bother and called a towing company that a policeman that came to check on me recommended. Needless to say, I shall not be renewing my AAA membership. It is useless.

This company needs to be audited and severely reprimanded. We used them for their home insurance. They were fine. Good price and coverage. We signed up for autopay each month. No problem. Our year long subscription expired, but we didn't receive notice until after the fact. Since they sent a letter through USPS, we didn't get it until mid-month. No emails, no calls, no texts. Apparently you get 20 days of not paying before they cancel everything. So now, we are out home owners insurance and an auto coverage.

My recently deceased mother had a AAA membership, and AAA took intentional actions to delay and interfere with providing me a refund for the potion of her membership that was unused due to her death. AAA's supervisors acknowledged to me that AAA sets procedures to direct its representatives to send a check to the deceased member without allowing the heirs of the deceased member the opportunity to first provide documentation showing they are entitled to the funds. When I escalated the matter to AAA's general counsel's office, that office failed to promptly handle and delegate my complaint, failed to respond to basic requests for information, including providing me with my mother's membership agreement that I requested, and otherwise hid behind line-level employees to evade accountability for its organization's misconduct.

They SUCK! Take your money unauthorized and then don't return it! Horrible phone customer service!!! Unknowledgeable about their own policies and payment methods. Do not give these idiots your money!!!

This is so ridiculous, they ask me to go direct pay, I did and then my rate went up not down. They stated if I get multiple insurance policies my rate will go down, it did not!!! I feel like I was played; they sent this message like is you want your rate to go down please answer these few questions (I did). My rate went up. The representative stated due to my answer of mileage they base it on a yearly type and that why my monthly rate went up. I pay 375.00 a month for full coverage, liability on 2nd car, 2 life insurance policies and home insurance. I will be looking for another insurance company. If I could give no stars I would.

AAA is horrible!!! Would give 0 stars if I could!!! Wait times are very lengthy even when you notify them that vehicle is not in a safe spot. A friend waited 7 hours for a tow recently which is ridiculous. Had my car breakdown in the middle of a blind curve and skipped calling them today. Now to see if they will reimburse me for the tow I had to have quickly. Knowing that the highway patrol was coming and if they called for a tow I would be charged more, I placed a call to a local company who was there in 20 minutes. If AAA would have been called I’d probably still been sitting there waiting. Not worth the money anymore. The only reason I keep it is because I had auto renew on and didn’t catch it in time and my daughter is on my policy as a secondary. She lives in a more populated city where service is maybe a touch better. After this year I will probably cancel.

My battery died and I needed a tow. AAA offered instead to send someone out to install a battery for $215. When he arrived he claimed in was particularly hard installation and needed to charge me an extra fee. Keep in mind I had to give them all the details of my vehicle in advance so they knew what battery to bring.

AAA Waukesha on Mooreland Road. I have had the worse luck with AAA and their billing. At 1st they could NEVER get my bill correct and tried to overcharge me several times due to their "computer". I literally had to go into their office and face to face with them and then it was a whole different story. Then I had a good run with them and all seemed to be going smoothly. Until recently, when they said my auto payment did not go through for my auto. I literally had to go back into their office and get it straightened out and provide my CC AGAIN to them. Now my renters insurance has expired! Even though I spent 30 minutes on the phone with 2 different people so that they could transfer my information from 1 computer to the other. Thinking it was all good to go, when I was in the office yesterday fixing my auto insurance they told me since my renters insurance lapsed it is now DOUBLE what I was paying! From 186 to 460! WT??? Absolutely NOT!

AAA left me and my wife stranded at a closed gas station with a man that kept going back and forth from the station looking for **. Called AAA for assistance with a flat tire, thinking I only needed air. After an hour, someone came and told me I needed a tow truck, as they only had one which they were keeping to use in the area in case of an accident. Called back for assistance, only to be told a second time that I was out of tows, even though I had only recently paid for my membership renewal and did not use before today. Had to try and get Nashville, TN to fix this error so that I could get help in Goldsboro, PA. Was told that this was a computer error, which would eventually work itself out. When?

Called for a tow at 6 pm. Was not given an ETA or contacted again. Asked for an ETA and was told soon. That time came and went so I asked again for an ETA and was told soon. That time came and went as well. I asked every half hour or so and was told soon or a driver is on their way. It’s currently 11 pm and I have not heard from a driver about when I would be towed but the AI insists it will be in 15 minutes though I fully expect to be here until 8 am tomorrow with this AI telling me someone will be here within the next half hour every time I ask. If I could give zero stars I would.

I seriously do not understand how AAA is still in business and has not had a huge class action lawsuit against them yet. They truly are the biggest scam. Charge you for a service, and every time I have tried to use it I am told they “do not have any providers in my area” (mind you I live in a major city where there are a ton of towing companies). They have left me stranded in very dangerous situations numerous times now. And what is their point of even asking “are you in a safe location?”. You tell them no and they still don’t do a thing!

16 year member. Called to have a tire changed and we were refused service stating that the vehicle was a commercial vehicle. It is a Nissan Frontier that had two magnets on the doors advertising our business. They refused to help and left my wife and daughter STRANDED on the side of the road. But they never had any problem taking my money every year. SHAME on you for this!!!!

Waited over 2 hours in the middle of a busy highway after telling the dispatch services we were not in a safe location. They said someone would be out within an hour. I had to call back after receiving a text stating our service had been pushed another 79 minutes after waiting an hour already. The car was almost hit several times due to the location of the breakdown. There was no urgency to help get us off the road.

I needed to remove a family member from my roadside coverage and I did so on my website account with AAA before the term expired. Lo, I got billed for the same renewal so I call 4 days after the new term, and I am informed that I cannot DELETE someone from my account online, but I can ADD someone my account online. BUT there is no content informing me of that ONLINE. Furthermore, they charged my account 30 DAYS before the new term began and so I am paying interest and they are making interest for 30 days. Would they credit me? NOOO! This used to be a family oriented company we could all rely on. I AM DONE WITH being treated like something less than an insect.

Sirena ** at AAA office on North Academy, Colorado Springs CO provided excellent service as we bought travel insurance for an upcoming trip. As older travelers it was important to get the right product at an affordable price in case a medical emergency occurs during our trip. She explained every detail of what our product would and wouldn't do for us and was so engaging while answering our questions. The whole interaction only took minutes and was actually an uplifting experience!

I am DONE with triple A after this year. It took four hours for them to come to service. They don’t give a crap about their clients “oh will be there in an hour… four hours later. They are horrible. PLEASE find other car service membership AAA is the worst anymore.

AAA roadside is a joke, I live in Florida called AAA for some roadside assistance and they sent all of my information to Tennessee for roadside assistance. That was around 1:45pm and the at 2:30pm AAA driver in route, I made a comment about Florida rep. are in Florida, yes. Dispatch sent it to Tennessee. We will send it back to Florida, 3:30 Driver called, "Where are you?" I gave him my location. "That's not my area." Sent it back to Dispatch, "We will send someone else out," got a call from that driver, "Where are you at?" Well I'm not in that area. 4:00pm back to Dispatch, "We will send someone else out." now it's 5:00pm on I-75, need I say more. Driver called, "I'll be there in 25min." It's now 5:35 no driver. Still waiting on AAA roadside assistance. No one at AAA knows what's going on. The worst roadside assistance I ever had.

My sister was living with me but she moved to TX. When I needed to see what the coverage was I had an issue with the app so I called the number on the card but it was for TX. The lady at customer service said I needed a PA card not TX so she said she going to cancel my card and transfer me. Not thinking about it and really no time to think about it I agreed and she transferred me. Then I spoke to a lady named Delise and she said that I had to buy another plan even thigh the other plan was good until August. I told her what happened and she was amazing. She spent so much time trying to correct the issue the other lady created. It took almost a week to correct it but the time and effort she put in was amazing! I couldn't thank her enough for the great customer service and going above and beyond!

Customer service is terrible when calling. Rude customer service representatives. Called transferred 3 times, customer service representative answered phone while having a conversation laughing in the background. Finally after I kept saying hello she answered Rudely like I was disrupting (her conversation). I told her my reason for calling, she transferred without saying hold on. This company has the worst customer service.

In the beginning it was ok, as the years went by costs went from $6.00 and change to $7.00 and change. But after being with AAA for like 7 to 8 years with no claims it went to $10.00 and change! That's not only unacceptable, highway robbery, and or price gauging. Note: at the $7.00 and change cost I didn't mind, I even had the Gold card. AAA in my eyes should refund either all what was paid in over this period of time or at least half with no use or claims of any services.

Young dude didn't even try to assist me nor were he allowing me to speak to inform him how to assists me. Rude and distasteful to pull up and stand outside his vehicle for 2 minutes then back in his vehicle for 1 minute. I will not recommend AAA or Amana company to anyone and will be leaving a Yelp and Google reviews. Just disgusting how I prepaid for a membership to be waiting forever for someone to arrive then when they do to keep me stranded without even trying to assist.

If I could do 0 stars I would!!! I called at 9pm for a car lockout and paid $90 for service, I got a text saying 59 min wait. An hour and half comes around no update no nothing I call just to be told my case is under a different name and closed!!! Mind you I'm stranded in a city where I'm not from with my child and they were told that!!!! I get placed on hold on and off for another half hour just to be told they can’t send anyone to me until the following day!!! It’s now 11pm!!! I request a refund so I can just find a locksmith on my own and I get told no! I’m like oh yes you are and let me speak to a supervisor…Of course supervisor would not take the call!! I explain to the rep again I’m a single woman alone with a child at 11 pm at night! She proceeds to refund me and says she’ll be written up. I tell her have him call me and I’ll explain I’m sure currently in a better situation than I am!!!!

This is the worst experience I've ever had with them. I've been a member for 15 years. My car broke down with me and my daughter. I had to get to a meeting. I got picked up. AAA would not tow my car because I was not there. They left my daughter stranded. This is unacceptable. I will not be renewing my membership.

So I have been waiting for six hours + to have someone come and replace my battery. AAA subs out to local garages who refuse to honor their warranties. I had my battery replaced last year - that's right. A year old and it's bad. The shop they sent was willing to test it but not replace it because they are no longer honoring their 3 yr warranty. I would hate to think if I had an emergency on the highway. They can't seem to find anyone else to help and I live in cleveland area of ohio (a metro area, not even a boondock area!). Their service has really gone to crap and I will not be renewing.

I called AAA to two my car to on 10/17/2024 I needed my car dropped off at a mechanic shop to repair a window controls. The car was in the process of being registered and tags have not been received yet. I contacted AAA. The AAA tow truck driver towed the car using an old fashion tow truck which lifted the front wheels but kept the rear wheels on the ground. The car is an all-wheel drive. The driver caused the rear wheels to stay on the ground and drove it to the mechanic shop and caused the transfer box to be damaged.

My AAA has been awesome..no issues and always available when I needed help. Towing was good and I didn't have to wait forever for my car to be towed from a dangerous area.....the representative was nice.

Ordered a towing service, at 10AM. ETA was given ad 11:01, Then it changed to 11:59, and again it was delayed to 14:30. Trinity Towing is supposed to take care of me, this is infuriating! I'm supposed to be at work. Instead I am cooking in the sun!

Outstanding Service by Fox City's Towing – AAA’s Mistake Caused Chaos. I want to give huge recognition to the driver from Fox City's Towing (**)—He was absolutely phenomenal. It was AAA that screwed up the address, but this driver went above and beyond to help in a way I’ve never seen before. Despite receiving the wrong location from AAA, he didn’t just give up—He searched the area, asked people nearby if they had seen a breakdown, and worked tirelessly to find my daughter and son, whose car battery had died in the freezing cold. Instead of leaving, he pinned the location with me, texted, called back multiple times, and stayed committed to solving the issue. His dedication was unmatched, and he truly deserves a raise or a cash bonus—this man is a hero.

Last week I walked into AAA on Rt 37 in Tom’s River NJ. I scheduled an appointment for April 1, 2025 to have my 2021 Subaru Forester with 36k miles to have the following work done-rotors resurfaced, new oem pads, new tires balanced and installed, including an alignment. On April 1st I bring my car in at 9 am, there was a different person at the desk, He told me they do not resurface rotors, then corrected himself, and said the person who does the resurfacing of rotors is not in today.

I was with AAA for 8 yrs. They have over charged me so I dropped them. They refuse to follow up and correct my billing problems they have caused me. Back found the charges were fraudulent twice and remove it. Now they put me in collections without proper billing and return all my calls. This has been going on since Aug. I do not recommend them for any insurance needs. Refuse to return calls or correct their wrong billing for me. A terrible experience still happening now. Sick how they treat customers after you drop them. Had to switch cards because of their constant mistakes. NOT WORTH THE INSURANCE ISSUES THEY CAUSE. Sick and very bad customer service in Eau Claire WI. Bad bad.

Last night I called for a tow truck at 1:00 in the morning and I am attaching an image of what I was told by the AAA members. I waited for an hour and 40 minutes on a slow night with no holiday and I could not get what I pay for. I will be going to every single site that I can review and giving you the poorest review on AAA service. They have gone downhill so bad and their people are even worse. To be told at 1:00 in the morning that they were going to have to reschedule it for the next day was an absolute joke and atrocity.

I have been a member of AAA for 19 years. On 2/20/25 I sent a check for $93.00 to renew my membership. They insist that they did not receive the check and I explained to them that it my bank informed me that it was mailed. I was told my membership is overdue and to send another check. Obviously, after several phone calls to get this resolved, I needed to cancel my membership.

Rated 1 out of 5 stars (ZERO wasn't allowed). Phoned AAA for assistance with a boat… Phoned AAA for assistance with a boat trailer tire. After the seemingly endless recorded menu tree got a recording directing me to a text message which puts you on a text menu tree that offered no option for a boat trailer tire. Back on the menu tree finally able to speak to a person. They informed me AAA Plus membership doesn't include trailer being towed. We cancelled our AAA RV Plus because they left us stranded on the interstate because they only change the outside tire of a 2 tired axel and the inside tire blew.

Tamiko was the mechanic who arrived within a half hour from my call. He was capable, mannerable, and capable...he towed my car, helped me in and out the truck. Tamiko was a refreshing breeze in the middle of this upsetting time. He is a great rep for AAA, thank you Tamiko for great service!!!

Edwardo provided outstanding AAA service! He responded immediately, and I could track his real-time location. He called me to confirm details and knew exactly what to ask, including whether I had the key for the locking lug nut. This wasn’t my Toyota 4Runner—I had hit something on the road, causing a gash and an immediate flat. Edwardo arrived in under 15 minutes, worked quickly, and was extremely knowledgeable. We were very grateful for his efficiency and professionalism. Highly recommend his service!

Customer service rude and speaking to managers does nothing. Was hung up on and and still no update. Sent a pull behind tow truck and I asked for flatbed and now I'm still waiting and I have to be at work.

Thanks again for arriving quick with the tow truck, and solved the situation at the spot. I certify that this is based on my own experience and that I have no personal or business relationship with this organization. My name is Nikita.

Keep your money! These people are a rip off… the last few times no one ever showed to get my car. Their automated computer will tell you someone is on their way, two hours later you text and ask where are they at and it will tell you the same thing again they’re getting you an update and you never hear back until you text the number again. We actually got a trailer and haul the vehicle ourselves back to the house And they never called again to tell us someone’s on the way or nothing. Now here we are again sitting in the middle of nowhere 30 miles from our house, but they can’t get nobody to come get us. I’m not sure what our money is paying for other than people to sit at home and give you the runaround.. I’m done!

Worst level of service. I've ordered my sister's card over 2 months ago and still didn't receive a card. I have called and spoke w a few reps and no clear answers. TERRIBLE WAY TO TREAT CUSTOMERS AAA. LOUSY SERVICE. The rep I last spoke with wouldn't even assure me that she would personally follow up with management instead, she wanted me to stay on hold (after leaving me on hold longer than 10 minutes) and insisted that on transferring me..

I am AAA member and my car broke down on my way to gym around 6:50. I call AAA at 7am. I was told that the tow driver will be there by 7:56 am, around 8:02 I contact AAA again and I was told that my order is not on the system that it was cancel. I asked why, they can’t answer. I have to reschedule another towing again. My day was messed up by their action.

Horrible experience. I paid for the premier membership for the purpose of a battery in case I ever needed it. Today I needed it, and the only person who told me that it was not covered was the driver. When I called, I got the run around and they refuse to honor what I purchased. When I asked to cancel, o 'tis another run around.

Awful service, they don't keep you up to date when a tow truck or company will be coming for assistance. They don't text you updates or follow-up with you. They used to be decent in emergencies, now they're crap!

There is NO service in their road service. Have paid for the AAA Gold, extended mileage, road service for years. Tonight our car stalled out at a stoplight at a busy intersection so we called. We placed the car in park in an attempt to restart only to find we could not get it out of park and into neutral. No human answered at AAA. Instead an automated voice told us to check our texts for a link to a form. We had to fill out a long form on line - for “prompter service - in order to get service with a promise of text updates. No text updates were ever received.

I called AAA and requested a tow. I told them I did not feel safe at this location. They assured me a truck would arrive within 30-45 minutes. I was there 4 hours and they kept telling me 10 more minutes….for 4 hours.

The gas gauge malfunctioned on my husband's truck this morning, and he was left stranded on the interstate. From the time I put in the claim, until Dennis arrived with gas, was less than 20 minutes. Dennis was also very kind and professional. I can't say enough about how great he is! Thanks Dennis, and AAA.