AAA Reviews

If I could give a zero I would! Do not use AAA Travel to book car reservations in airports. They do not keep up with the concession fees and charges that rental car companies charge, so these are not included in estimated charges at time of reservation! You’ll be surprised when you get to the counter and finds that your good deal by being a AAA member is not a deal at all! It’s a sham! You could end up paying $50-$100 more for the rental!

If I could give zero stars I would. It's over 90 degrees, use app to get tow. States 90 minutes. Time passes and receive another message, another 70 min. Called AAA, rep stated it would be another 60 min (if they showed up at all). I left the car. I live in a dense metro community, not rural, lots of tow companies. Why would another not be dispatched if the initial wait is over 60 min and some type of follow up with another delay. Very disappointed. Used a private company and car towed in 20 min. I'm dumping AAA at this point if they cannot provide service at the most needed time.

I cancelled my policy 3 weeks prior to renewal. They have tried taking multiple payments out & spent more than 8 hours on the phone to get resolution. I was disconnected, transferred back to my agent & spoke with multiple reps that stated their supervisor wasn’t available. I am writing this review as I grew up knowing AAA and am so disappointed. Bianca was amazing and Paula listened. Don’t trust your agent!

It’s a shame that I had to put a star. I have never ever dealt with the most miserable inconsiderate humans as I have with this company. Tomorrow I will cancel my membership and spread the word until my last breath how crappy this company has become. They try to find any reason to not help you and act you are inconveniencing them even calling. You will wait for over 6 hours minimum for a tow. My case it will prob be 12 hours by the time they get here. I have never even used their device in 2 years. This is a prime example of the spiraling downfall of this country.

Horrible service. They never show up. If I can give a 0 I will give big 0. Call at 3:36 pm 5/28/24. They say, "In 90 minute we will be there." Call again at 5:06 pm. They say, "In 70 minutes we will there," and still waiting. Call a towing company at 5:15. By 5:45 they pick my car. In 30 minutes. AAA horrible service.

Out of the 3 years we've been with AAA, We've made three service calls for tows. The 1st call we waited about 4 hours for a tow to our home which was about 5 minutes away from where we were. Eventually we canceled the service call and called a friend to pull us home. The 2nd call we were about 20 minutes away from home and had to wait about 4 hours for the tow truck. The 3rd call we were about 15 minutes away from home. After waiting about 4 hours, I called AAA checking the status and was given a 6 hour window. After complaining and saying a few choice words our wait time was bumped to another 40 minutes.

After going through 20 to 30 minutes on the phone they sent out Gary’s towing in Wisconsin Rapids. Never talk to Gary’s towing at all. They left me on a gravel road a half of a mile off The pavement road stuck in a puddle of water with too much mud. AAA called me and said that they don’t go down closed/gravel roads and said I was on my own. Thank God somebody came down the road with a 4 x 4 truck pulled me out less than five minutes not expecting anything in return, I gave him $100. AAA had no problem leaving me there. The gravel road was to hunting grounds.

I have been waiting 5 hours for someone to come unlock my car & I have called back several times & keep getting the run around. Previously I sat on the side of the rode for 6 1/2 hours waiting on a tow truck. All AAA want is your membership fee! Waste of money!

All they want is your money for membership. They don’t provide prompt or courteous service and when your car is damaged during their services they assume no liability. Yet they continue to contact you every year for renewal. My car was fixed in February with body work and when they towed my vehicle they damaged my car and I have before/after photos and they refused liability for the damages because the company they contracted refused liability. This company is a scam just out for money.

On 4/24/24, I called AAA at 5:47pm after my vehicle stopped running because I ran out of gas. I waited a ridiculous amount of time, 10:21pm until they finally showed. I’m alone, it’s dark and was scared to death! I answered their “How did we do” survey and gave this same review. No one from the company has bothered to reach out to me. AAA is the worst!!! Do NOT depend on them. Get your roadside assistance from your insurance!!

AAA sucks. Got locked out of my car and waited OVER FOUR HOURS before canceling my request and getting my own tow company to help. And I has meds in the car that were needed. Don’t use this company unless you enjoy wasting time. If I could give 0 stars I would.

PARENTS, I want you to know what our family learned the hard way last night. I purchased a AAA membership for my family years ago - just in case- last night my son was driving a car that broke down on the interstate at 9:30 pm. We called AAA- he sat on the interstate 2 hours waiting before we called a towing company on our own. He waited an additional hour for that truck. AAA texted him to say he was in Que - but never came or called to say they weren’t coming. I called them today.

I called to put in a request for a flat tire. I was advised by two separate employees to do two different course of actions. 1 action was to have them put on a tire for me. 2. Action was to get towed. I put in a request to help me put the tire on. I was broken down on 146 heading northbound in RI. There was heavy traffic where I was broken down and we were in someone's driveway blocking them from getting in. I waited two hours to get any notice about a tow. And still I was kept waiting. I then canceled that request after being advised that the spare tire I had [donut] would likely not be sufficient for the 41 mile traverse to Southcoast ma. I requested a tow. I was told they would see what they could do. 2 more hours went by and still they didn't have any answers for me or tows. At this point we had been waiting for 4 hours for any roadside service.

My car did not start today and had to call AAA for service. The service person thought it was my battery but had no device to test it. He said he would return in one hour with device to test battery power. He never returned. I was very disappointed and mad. This man was unreliable. Left the covering on car battery on my front seat. He needs to be retrained or fired.

I will not be renewing my subscription to this rot of a company.

Waited 4hrs for a tow! Worst part is no customer service to bitch to. It's all computer automation response and No one will ever get back to you!! Try Good Sam or different company because I am!! No service reply after weeks with customer response number and no help whatsoever!! No more aaa

Left stranded because guy couldn't do service with a photo of my id. I explained had just lost my wallet. Triple aaa guy had no empathy and wanted to charge me to change my flat. I waited an entire hour for him to show up to just leave me abandoned. I was stuck. It was late night.

Where to start, first experience was with a tow for a flat tire. Happened in a gas station pulling away from the pump. Tire went flat, found out the valve stem cracked. Didn’t drive the car more than 50 feet. Tow driver gets there, loads it up. I’m about 50 miles from home with no knowledge of the area so they suggest I take it to a AAA service center for discounted repairs. I agree. Next morning I get a call that they can’t repair the tire it must be replaced. Bear in mind these tires are almost new, less than 2000 miles on them. Additionally the clown at the service desk tells me that since they can’t match the tire that needs to be replaced (Michelin) they should all be replaced (2000 miles on them). I took a spare wheel/ tire to the facility to replace it myself and was told that I could not do it on their property and that if I continued they would call the police.

If I could give them a minus 1,000 I would. Very rude and unprofessional!!! They will try to screw you over big time! Worst insurance company!!!! Pick a better company to give your money to. I have had nothing but headaches dealing with these people. No one there gives a rat’s ** about you. Their excuse over and over, “Well that’s not how that should have been handled.” Ok then fix it. Nope, that won’t happen. Nobody can believe how my claim was handled, yet no one wants to fix it either. So sick of this company.

20-year member and it seems you get less and less benefits for more and more money. I live in a state that gets a lot of snow. Broke down on the side of the interstate with my young daughter on a day the temps were in the 10s. Took them 4 hours to get a tow to me. Hardly any tow companies will work with them. Broke down in my truck this winter and they wouldn’t tow it because it had a plow attached to it! So I had to pay out of pocket for a tow. I’ve tried using their travel agents to plan two trips out of state to save money.

DO NOT GO WITH AAA!!!! I went to the AAA office in Frisco Texas a few months ago and wanted to pay off the rest of my membership for the year. The representative told me that I'm not able to do that unless I cancel my current membership and restart a brand new one. So I did that, and incidentally lost my tenure, and went ahead and paid for a full year upfront as well as for my in-laws. Later, I found out that the representative failed to tie my membership number to my Insurance policy and it never renewed because of that. I was canceled and was told that if we would have been in a car accident, they would not have covered me, my wife, or my daughter. So I reinstated it immediately to be legal on the road (my daughter was literally driving in that moment of the phone call), but they told me that they would have to charge me for the first 2 months even though they hadn't covered me!

After more than 30 years using the services of AAA, they have completely left me in a terrible position with no car. An auto tech put my spare tire on and when that tire went flat on the drive home, the new auto tech couldn't get the bolts off because he said they were too tight and the one lock was stripped due to whoever put the wheel on, which we told him was an AAA tech just the day before. He said everything was much too tight and was unable to remove the flat tire. When we called AAA, they opened a claim, told us to not move or touch the car for 5-7 days until they could get an adjuster to come out and confirm our story?

This is a review of the AAA.com website and supporting systems. The website and all supporting systems suck big time. They don't work in real time. They are static, show the events from more than 2-3 days back. You go in and pay but you don't get confirmation that you paid. Stop pay once more to realize later that you paid them twice. Definitely, AAA.com needs a total system review and upgrade to join all the good companies in having REAL TIME SYSTEMS.

I have spent 3 of this year's calls on the same problem. All I need is a reliable battery. May 1st Carlos came to Lowe's to give me a jump. He said it's not my battery and he left. May 7th same thing, Josh D, a very professional man, said your battery is done and I don't have a replacement. He jumped me so I could get home and wait for a AAA battery.

The person we worked with was the epitome of a consummate seasoned professional. His maturity was demonstrated by his no pressure demeanor. He provided all the facts for us to make an informed decision. His patience was exampled by a no persistent call backs or emails, since we spent months making our decision.

I have been with AAA for about 18 years along with my 2 sisters. Service was great until last few years. My sister broke down and they told her an hour for someone to come. She sat there for 4 hours and finally called me to come help. I called at 8am to get my jeep towed to shop. Was told about an hour for someone to come. Called every hour until 12:30pm when tow Service called me and said they just got call from AAA. Don't think I will renew this time.

I wouldn't even give this one star. On May 3, 2024 I was traveling from OH to IL to see my son's hooding and graduation from EIU. My tire blew out on I70 just into IN at mile marker 125. I called AAA for assistance. They told me I would be "prioritized" because I was in an unsafe location. Then they tried to send a drive from Kansas to me.

My family and I have been members of AAA for probably 20 years. Yet, when we moved from Virginia to Nevada, I had no idea how terrible AAA is. I called to update our address and found out that every region has a different membership. You cannot simply change your address and continue your membership. During my conversation with AAA, they said they would credit the mid-Atlantic region charge for AAA and then transfer it and charge it to the western region. I assumed this was done. But 6 months later, I find out that I have no membership with AAA. They never transferred it. It is deplorable that it is so difficult to simply transfer your membership when you relocate with AAA. I have lost all confidence in them.

I called them at 830pm and waited for 5 hours for them to tell me they didn't have a driver to tow my car out of a parking garage! Not only am I paying these people but I'm paying them for NOTHING! Don't be stranded somewhere. Lord knows they'll leave yo ** right where you at!

I have been a member of AAA for over 30 years. Never have I had to wait more that an hour for help. Been on the side of the road for 2 hours waiting. They said another hour. Going to look at canceling this coverage. Anything if better.

AAA is the most incompetent company I have ever had to deal with. 5/4/2024 I call for a tow. After waiting 2 hours they sent a flat bed. I had told dispatch I needed a regular tow not the flat bed. 5 calls I made. Not only they didn’t fulfill my request having to leave my car on the other side of the state is a problem!!! I get told to call back today 5/5. I call early morning they tell me I'm not a member. They cannot find my account, so I hang up.

I had to call triple A because I had a flat tire, I never had a flat before in this car and was unaware that the car didn't have a spare tire. The tow truck man was pleasant but he couldn't tow me without me having to call in for service again when he was right there with his tow? I already waited 1.5 hours for triple AAA. When I called back, they then let him tow me. The tow driver was great the customer service was terrible, on the second request, one hung up on me and the other told me that they could not help me with a tow that it will take hours. The third call, I managed to explain that the driver was right there.. I can't give them 5 stars. I think it depends on the night you call and who's on duty.

Worse customer service ever. Told me my card wouldn’t be charged and it did. Then I had to fight for my money back and it’s going to take 10 business days, along with them locking my debit card. They lied to me on the phone about this transaction, and tried to keep me a customer by finding a promo. They take too long to help anyone with car trouble. Sometimes few hours, that’s too long.

We had a great guy named Vincent come tow our car. He was kind and funny. He also went above and beyond to park the car in a specific spot. Overall, it was a great experience and I would recommend Vincent to anyone who uses AAA. THANK YOU VINCENT!

There were 2 mattresses in the highway. And I avoid one and ran over the other and about 10% of it. When I meet my car one of the coils got stuck on The tow hook and I called Triple A and she said, "We can't help you with the mattress. We can only tow you," and I say the mattress is not that big but it's stuck on something underneath. It just needs to be pulled out. It should only take 2 minutes. I said it really doesn't need to be get towed to a garage and then she said it will take 3 hours for somebody to get there and I've never had that long of a time, in the last 35 years. So a guy pulled into the gas station. Asked for his help and he helped me unhook it and took about 2 minutes. Very poor service from triple-a.

I am very perplexed. Something near and dear to my heart has been taken away from me. Something that I have taken care of and cherished for 30 years. Something that I have refurbished to look like a new truck. Yes, my 1994 Dodge Dakota SLT pick up. It so happened that a company that I have been a member of for almost 35 years, AAA Roadside Assistance, has damaged my classic 1994 Dakota PU through their negligence, and now says quote, "It's not our problem".

Keeping promises to customers is a hallmark of American businesses. So when I receive a written promise for a noon appointment two days hence, yet when arriving 10 minutes early, I'm told I would have to wait an hour and a half for my oil change. Obviously a few walk-ins took precedent over a promised appointment. I'm not sure about AAA but I don't have the time nor patience to be put off for 90 minutes because of a sloppily run operation (Hazard Avenue, Enfield CT). Get it together AAA because this is how you lose business!!!!

Early the other day, I discovered that my car, which was in our community parking area, had a flat tire. My wife and I have been AAA members for many years, and roadside service is supposedly one of the free benefits. I called the toll-free number and was told that someone would be showing up in about an hour. Nobody ever arrived, so I called AAA again, about two hours after my original call. The representative who picked up said she would look into the status of my request, but my call was disconnected while I was on hold.

I had a tire blow out and I don't have a spare. I called AAA because that's the service that I am paying for. I was giving an ETA of one hour. I also received a text update as if the driver was en route. When we reached the 2nd hour, I called to infer regarding the delay. I was told it would be an additional 45 mins. Then the driver called immediately after and advised he would be arriving in one hour and 5 minutes. Meanwhile the application consistently stated 0.0 mins before arrival. What am I paying for?

Not sure if I have to click 1 star, but take thst to mean 0 stars, can't get it to erase. Negligent, apathetic and borderline criminal behavior from this company. I got amazing response from a tow truck company (they have nothing to do with this review, the toe company had compassion and were competent. Proved I could trust them after losing all my faith because of the lack of service received from multiple AAA employees, supervisors included.

Today, my longstanding trust in AAA’s service was significantly undermined. As a Plus member, I expected reliable and prompt service when I urgently needed a battery replacement. Instead, what I experienced was a series of letdowns that left me without a vehicle for the entire day. First, after waiting for a couple of hours, the technician arrived unprepared and informed me that he did not have the necessary equipment to replace a battery (specifically, he doesn't carry batteries!). When I reached out to customer service, they assured me another technician would be dispatched immediately.

I bought AAA premium package for myself, my Husband and each of my service trucks. I can’t be more grateful I did!! They’ve rescued us out of several situations. My Husband was in a ditch in his Big work truck and they got him out in minutes, I was broke down in Wyoming by myself and they came and towed me back to Denver! They’ve brought me tires, gas and jumped me when my battery was dead. Never have they charged me for any of the services they provided. I can’t recommend them enough! Thanks AAA

They get a Zero!!!! I was deemed “non renew” with no explanation and no process for appeal of even knowing the circumstances!!!! How is that possible that you literally ostracized my entire family for a reason that is so secretive and we’ve done something so bad that we cannot be renewed. I had been a member since way before 2008!!! Since the late 80’s so thanks for nothing!!!!

My first time using AAA ROAD service ....My battery died. I just need it a jump....I waited for 3 hours for someone to show....My second time I order a towing service and I waited more than three and half hours....No good.

I called AAA of Georgia at around 8 p.m. on March 24, 2024, for road service due to a flat tire, but it took 15 hours for the service to arrive. During three or four phone calls during the night, I was told service was going to be sent, but then received text messages saying there was a delay. A dispatcher finally told me no one was available and it would be sometime after 6:30 a.m. before anyone was dispatched. Service arrived around 11 a.m., after more phone calls. After sleeping in my car on a gravel road in a national forest overnight, I also had begun phoning towing/road service companies directly. One owner told me AAA Georgia now has abysmal service because most towing companies will not work for it due to its refusal to pay reasonable fees to them. He said some people have waited two or three days for service after less urgent calls, such as dead batteries at home.

Terrible service. A few months ago, our car had a dead battery. We were home and the car was in our driveway. We called AAA and it took 10 hours before they finally showed up at about 10:30 PM. We were annoyed, but since we were home, we didn't get overly upset. Last night, I got a flat on the Florida TPKE at about 8:45 PM. I am 80 years old and I was alone. I got off the TPKE and pulled into a gas station. I contact AAA and gave my location and cell phone. No one called. I got a message update saying, "We will update you." I tried calling them but no one answered although I followed all the prompts. My husband arrived, but no news from AAA. After 1 1/2 hrs, my husband asked a man to change my tire which he was kind enough to do. I tried to contact AAA to cancel the request for assistance, but again, no one answered the phone!

I have been an AAA customer for years and never had to use them. Was stuck on a merge lane for hours waiting for a tow. Three calls and 4 hours later heard from the call center that a truck could come out in 1 1/2 hours. Good thing it was a warm night. I could have called a towing company and been home in less time. Not worth their fees

I can't believe how bad AAA has gotten. I have been a member since 1987. Left my Keys at my home for my truck, and a locksmith for AAA shows up to make me a key. I asked him if the key he is going to make will not de-program the vehicle system and the old keys. He said I might have to get the key I have at home reprogrammed. This is something he should of stated before he called and showed up. If it gets deprogrammed I would have to pay another locksmith. It's a joke how unprepared and unknowledgeable these companies are that are hired by AAA. I am nearing the end of my future membership with AAA terrible services.

Zephyrhills FL called AAA 18:30 at 21:30 still waiting for assistance for jump-start just got a text message that it won't be until 22:10 for the service to get here. It is a good thing that the weather is good. I can't imagine what it would be during a storm or just bad weather. That service SUCKS.

My husband got a flat on Sunday April 7th. He called Triple A at 7:00pm in New Jersey and waited four hours. Triple A sent some guy in a small van with no flashlight and hardly any tools who couldn't get the tire off. He said he put a ticket in for a tow truck and we waited from 7pm to 11:30 pm. After calling numerous time just to have the call dropped 3xs we ended up leaving the car there and Triple a finally picked it up at 2:00am. Having the gold membership means nothing. Terrible service.

I purchased years ago the premium package. Very nice, etc., Perfect driving, Auto, renters, payments ext. Now after covid price inflation? They raised prices. I cancelled Auto. They did not try to keep me. I went to Standard Ins,1/3 of price...Then I was paying with AAA. AAA every time I call they have these Rude people, lack of customer service skills to say the least. They don't try to find cheaper rate so basically take it or leave it...Google Reviews tell it all. I had been Cust 10 years. Did they appreciate it..Not hardly. Basically get me off the phone. Very unconcerned agents. To all my referrals please don't keep your membership. They don't want it.

AAA Roadside was once good - it is now absolutely horrible. I would give it a zero if I could. I broke down outside Moab, Utah. It took forever to even get to the Utah dispatch. The AAA card only has the national number. The Utah dispatch could not send a tow, their contractor would have to call me back. Adios AAA.

I have had AAA+ for 15 years now and just within 2 months I had to call them twice. I completely understand that during bad weather it takes a lot of time for them to come and rescue me but usually w/in 2 hrs. 4.4.24 I got stuck due to snow at Golconda Summit in NV and the nice tow truck driver name Justin from Winnemucca came and towed me to town which was 25 miles away. Thank you AAA.

I want to give them 0 stars. I paid so much money for a premium membership for absolutely nothing. Car broke down on the side of the highway and AAA took 4 hours to send a tow truck out to use just for the driver to leave within 5 mins and not tow the car. Then AAA called back and said they were looking for another driver to send. Which took another 3 hours and they called and said one is coming. Instead the police showed up and told us that they cancelled the tow and won’t tow it at all and it was 5 am at this point and we have been on the side of the road for 8 hours in total. Then AAA sent me a $20 Lyft voucher for a $200 Lyft ride. They are absolutely worthless. Even the police told us to drop AAA because they do absolutely nothing.

I hit a curb in Bastrop Tx. I called triple AAA at 7:45, was told 60 min wait. No problem. 3 hrs go by. I call back to AAA, they say the guy called and cancelled because he didn't know how to get into a technology car. My car is a 2007 Corvette. AAA says it's a high price car, they can't touch it. I must call locksmith. I pay for premium RV and car tow everything lockout. DO NOT USE THIS COMPANY, THE WORKERS DO NOT KNOW ANYTHING. I knew more. They will use every tactic to not take care of you. I will review over 50 reviews and filing with Bbb to. They said I had to meet the driver to get car so today I drove back to Bastrop and the new guy canceled. I got on phone, called USAA, they had my car at Caliber in 2 hrs and unlocked. DOOOOO NOOTTTT GIVE YOUR MONEY TO THIS COMPANY. LOOK AT REVIEWS. I WISH I WOULD HAVE.

AAA quoted me 75 minutes to get a tow truck. They also said they would text me an update. 3 hours went past with no updates while I was stranded on the side of the road. Their policy is that you can not leave the car unattended while waiting for the tow truck. Additionally, I called during my waiting period of 3 hours, spoke to the supervisor who interrupted me several times, spoke over me, and literally told me that AAA's policy is that they can not quote arrival times. Called a local tow truck on Google and they were there in 15 minutes. Horrible service and I will never use again.

At 12:52pm on Sunday March 31, 2024 my vehicle was not drivable. I contacted AAA immediately and requested for assistance. I never received assistance. I had to find a way home (paid a co worker), and leave my vehicle at the location it broke down. At 4:22 AM, 15 hours later I get a call from AAA that a technician will be assigned at 8:30am. Why in the world would anyone call a customer at 4:22am!!?! Ella said she was calling all the requests in the queue and I was listed. Why would you call?!? After my call a text message was sent with the details of the assigned technician. The was sufficient, a text message.

March 26, 2024 my battery dies while waiting for my son to finish practice. Called AAA for roadside service at 7pm. I asked them to please make sure the tow brings jumper cables so we try that first and if that doesn't work then we tow it. They tell me not to worry tow should be there within the hour and they will send notifications to my phone regularly. An hour goes by not one notification or tow truck. I call them a second time and their excuse was "we are sorry something happened and the dispatch never called the tow", so they put the order in again. Another hour goes by still no tow, no jumper cables, no notifications. I start asking others in parking lot for jumper cables. You would be surprised how many guys with large pickup trucks don't carry jumper cables.

I could have gotten a tow truck right away. I don't know why it takes so long to get a tow through AAA. The last time, I got tired of waiting while stranded so I called a tow truck myself and just paid for it. Here I am again, been waiting for hours! No updates or anything. Not worth it. I'm done.

This is my response to AAA for a roadside service call for a dead battery. Well to be honest, my experience was very disappointing. I am not in California; I am located in New Mexico. I guess all out of California calls go to a call center in southern California, then get transferred to the according state where the customer is. So, I called that number, and the California agent said they would transfer me to the New Mexico team. That’s great, the problem is the New Mexico team never answered the phone. The first call I was on hold for 16 minutes. I thought, this can’t be right, so I hung up and called again. Same thing, I was on hold for 15 minutes this time. The recorded message said they were sending me a link to a virtual agent, but I wasn’t receiving them. After sitting for about 50 minutes wondering what I was going to do now, I finally did receive a link to the virtual agent. About 45 minutes later the service vehicle arrived.

The worst service that exists in towing service, they lie to you all the time about the time they are going to arrive, they tell you in 1 hour, then in 2 hours. They made me wait 6 hours and they never arrived, I had to leave the car where it got stuck and take a Lift service, the tow truck driver was disrespectful, I have heard from other friends' experiences that the same thing has happened to them, it is better to call a local towing service. DO NOT USE TRIPLE AAA.

I have been a member since 2010 and my parents for at least 30 years. I have used roadside assistance to change my battery or a tire several times during that time period and been well taken care of at my home. I have kept my membership because the convenience of having help with my car at home has always been consistent, but also in case of emergencies like my situation on 3/24/2024. I called and spoke to a representative at 7:30pm. My car wouldn’t start and I was on the shoulder of a turnpike about 95miles from home. I was told that it would cost me about $450 out of pocket to tow my car to home, which I approved.

I had a family plan. My daughter calls AAA AND WAS TOLD SHE IS NOT ON THE PLAN. The only way to remove a member is by ME CALLING. I Never called nor did I want her off the plan. She was charged $90 bec she was stuck. I called AAA and they claim I called but…. They have no record of the call. Very disappointed.

I had someone come out for a battery issue. I went into my house while he was doing it and he stole all the gas out of my car. When I tried to file a complaint I was told "Since you do not have any proof we are not going to take this case seriously," and "You have too much time on your hands." Yes, in those exact words. No, I don't have a video camera in my garage but what I DO know is my tank was half full and now it is empty. I have never been spoken to so rudely.

Two times we had a “no show” tow. Disaster. We finally called a tow service on our own and they can within 30 minutes. Prior to this, AAA jumped our car, but didn’t bring a battery even though that was what was requested and what was promised. I plan to cancel my 12-year relationship with AAA. Clearly you have lost your excellent service reputation.

In a post Covid world, 2024, do people just not care about anything anymore or are we breeding an age of incompetency? Had a doctor appointment this morning at Toledo Hospital. Came out at 10:30 am to valet saying that the Jeep wouldn't start. Went down and sure enough, nothing. At 11:00 am, Made a AAA request on the app for roadside. After 45 minutes, it said they were here. They weren't. I called and gave them my phone number for the driver. It's a Michigan number so area code is 734. They even read it back, ensuring they had the correct number. They said "Actually, the driver has an est arrival of 12:04." "Okay no problem, Please have them call me." No call ever received.

Called in for a tow where car broke down out of state, dispatch said tow company would be out in 2 hours and just before I got you my car they called and said it would be the next day. Terrible communication. Dispatch not making notes for other dispatch to see. Lie and say what you were not told by other dispatch. Take your money every year and can’t get service once a year. AAA has become trash. Not good service at all. Would not recommend this company as roadside assistance.

I have tried to get my vehicle towed to a shop for repairs. I called and scheduled the pick up a day at in advance. The driver never showed up. Called and asked why was told they didn't have a tow truck

I waited 4 hours for AAA service. I requested a tow truck in the beginning however they sent a lady to try to give me a jump. That didn't work that's clearly why I requested a tow truck from the beginning. They kept telling me oh 30 minutes oh 45 minutes oh 45 minutes. I had to call them on the last 45 minutes to find out what was going on.

Got a nice, vintage car? I did. Here's a tip. If you ever get stuck with a dead battery that has Immobilized your car, locking up your wheels and shifter in the Palm Beach Bradley Place Publix parking lot, please, whatever you do, don't call the formerly venerable AAA Roadside Assistance for a tow, and just say no when the 2nd Kauff's flatbed car shows up 26 hrs. later to pick your car up when they were explicitly told to bring a smaller tow truck that only used wheel dollies.

Let’s see, they lied for hours that anyone was actually coming to help tow my vehicle to a safe location. In the time waiting at a gas station from 8pm to 1am, another driver dented my driver’s door. A representative told me around 12am that the several representatives I had already spoken to told me someone was coming to tow me lied. She said those exact words that they lied. So the police I called for my door being dented eventually got a wrecker truck to tow my car. I understand it being late at night it would be difficult finding help, but the fact they said they were coming and literally lied is ridiculous. I will literally tell anyone that Triple A is a joke, and I haven’t met one person who disagrees with that. Do better. It is not worth 1$.

Called at 630 pm on Saturday night. No show until a private tow arrived at 350 am on Sunday morning. Horrible communication in between. Major lack of communication. Was told repeatedly a tow truck was en route...never arrived. And they won't reimburse for the private tow. Poorly trained operators left me uninformed and failed to mention numerous policies, multiple times. Horribly trained employees. Horrible and useless company. Sad since they used to be awesome. No more. Now they're just rotten and not worth a sheet of used toilet paper.

Prejudice. Do you know I had somebody steal my identity and open up a account without my consent and AAA couldn't do nothing about it. They're the worst. They're A money grab 2024. They all about the money and prejudice.

For the second time in one year, nobody showed up and left us stranded. No communication or phone call. Terrible! Would stay away from AAA. Unfortunately, they are no longer the company they used to be.

I wish I can negative 100 reviews to AAA roadside assistance. I have been paying for a Gold Plus service and waited 4 hours to get the GOLD service. Every hour I called they said just next hour. Extremely bad and useless service. It's NOT recommended at all. Better get another roadside assistance or call some other service. Worse company, worse service. I literally cried on the road sitting in the middle of the rain. This is GOLD Plus Service = 4 hours lies (7 pm I called they said 9:05 pm, 9 pm called they said 10.10 pm, 10 pm called they said 11.06 pm....) Service never provided.

I have been a loyal member of AAA for the past 14 years and have seen their services decline sharply. Today I required a tow only to realize you can't speak to an actual person. All communication is conducted through texting and automated voice messages. It took this pathetic company 2 hours to inform me that I was in the queue and more information would follow. That never happened! I was forced to take action and resolve the situation on my own. Thank goodness I'm resourceful and mechanically inclined. I was able to get myself back on the road without the assistance of AAA in about 4 hours.

I was hit by a AAA driver head on in a parking garage. I filed a claim on a Friday afternoon. I received a canned email about who my adjustor and her boss are. I have called both of them repeatedly as I have been without a car and unable to get to work for the last 3 days but have received no response. I also filed a complaint with the Better Business Bureau. Do not use them for insurance services.

Their auto pay system sporadically stopped billing our CC about every 3-4 months. No cancellation notice, policy terminates. 2 years this has happened. Every time requires several different people due to incompetency till you get one that has a brain! Every single time I heard “this is weird, there is a CC on file, autopay is setup, but the system didn’t take a payment”. To hear this it takes about 3 hours on the phone!!!! Now I find out they cancelled my motorcycle policy 2 weeks after I made a $412 payment 5/23/23 on the phone. The payment was for the whole year. I called today to make sure I had coverage being it's middle of winter and found out about cancellation. No notice received here all year!!! They claim they refunded the money.... Checked both CC, debit cards, and bank accounts!!!! No refund!!!

I was a member since 2006 and AAA has truly lost its way. I added a family member to my account a few years ago for an extra $60 and typed their name in. Now this delusional company tells me I have no right to know anything whatsoever about anything on my account relating to that family member. I have always been the member but there are about a dozen tows that I'd like information about and they refuse to disclose anything to me at all about my own account. This company should be held to criminal liability for their abuse of records and members.

Yesterday, I had a horrible experience with AAA. I have been a AAA roadside subscriber for many years. I can't recall the last time I called AAA for assistance, but yesterday I got a flat tire about a mile from my house. I called AAA at 9:34 p.m. for assistance to replace the flat tire with my spare tire. I was informed that someone would come and change the tire between then and 11:34 p.m. I received a text message that a driver would arrive to replace my tire. However, until 11:38 p.m., no one came, and I was stranded on the roadside in frigid cold weather for over two hours.

Dana ** is always helpful and goes above and beyond for us. We cannot say enough about Dana and how helpful she always is. Dana's personality invites a customer to want to work with AAA. We would never go anywhere else because of Dana. Do what you need to do to keep Dana for a long time.

I have premier service 5 hrs to get help, called on hold for over 30 minutes, will Never renew. Would not recommend to anyone ever. Have been a member for years and each year for worse till the point will never use again.

Got AAA for 1 year free with my phone company, the 1 time I need to use it was on a Thursday about 830pm when I wrecked my car on a highway bridge. First time I call I get hung up on before I even get to talk to anyone, I call back. The guy asks me "am I in a safe location?" I tell him "no. I'm on a highway bridge with absolutely no shoulder waiting to get run over." He asks me my location. I tell him "I'm on I229 North at mile marker 5.4 in St Joseph Mo." He tells me he needs to know my exact location ....which I just told him... At that point the cops had shown up and called me a local tow truck. As I said VERY, VERY LESS THAN HELPFUL.

In the past 3 years I have tried to use their road side service and each of the three times AAA has left us stranded on the middle of the road at night. The most recent was extremely disappointing as there was no reason or cause given. My daughter was in a car accident and the estimated wait time was 2.5 hours. After waiting the 2.5 hours, when there was 2 minutes left the time added on another 2 hours. After waiting another 2 hours stranded on the side of the road, we called for an update to find out that AAA cancelled the service without notifying us and told us they would not assist and we could try again tomorrow. I ended up having to pay out of pocket for my own tow and waited on the side of the road for 6 hours and still never received service. This is the third time they have done something similar. Will be cancelling, do not rely on them.

I backed into a gully on a very dark residential road at 7:00PM on a Friday evening, despite several calls, It took 2 hours for a tow truck to arrive. Once he arrived the driver was very courteous and and got me out in 5 or ten minutes. So the actual service was fine but to leave a single woman for two hours on a dark road was really unacceptable.

They are horrible. They send you messages. They claim to be coming to service you roadside but never show up. It's 6:47, I have been waiting since 3:30 for someone to check my battery. The car won't start. I have spoken with 2 agents. AAA Is still a no show. This is the second time the family had to wait, and AAA no showed and left us stranded for roadside service. I am canceling my contract with them.

Inadequate support and empathy from AAA agents led to a traumatic experience. The lack of communication regarding my premier membership's towing limit resulted in me being misled by a nearby shop. Their refusal to release my car and the coercive tactics used while I was on the phone with AAA left me feeling vulnerable and unsupported. The dismissive attitude of Laura and Elizabeth, along with a sexist incident, further compounded the distress. I am deeply disappointed by the behavior of AAA's auto shop partners. The failure to clearly communicate the towing limit has led to additional expenses and an unsafe experience in an unfamiliar city.

This is probably been one of the worst experiences I’ve ever had dealing with any company that provides roadside assistance to begin. The initial time that the call was first placed was at 11:19 PM. We’ve had to call numerous times to try to figure out any information of what’s going on. We were not notified that a provider canceled the first request and every time we’ve called back to check on the progress of what’s going on, we’re being told the notes are being updated. There’s no solution being given and we’re due to sit here until a provider can be dispatched. They say it’s high volume but then they say that they’re working on it so I’m not really sure if they truly understand what they’re doing or what they’re making people deal with. I’ve always thought AAA was a top rated company but at this point they’re not doing anything to help anybody if they’re just gonna give them a runaround....

The employees were extremely friendly and helpful. I exchanged USD for Mexican pesos. Though there was no fee the exchange rate was altered making it a 6.7% exchange rate. So somewhat misleading. I verified rate at Wells Fargo and the internet. Both were considerably better. For me the hidden fee was around $100. So be careful. Check before ordering. John

I have been a loyal AAA member for over 20 years. It is clear that AAA does not value their customers based on my recent experience. The latch of my car hood was stuck shut so I had to be towed (after the AAA tech tried to get it open). When I got my car back, the interior plastic hood release handle was snapped into a bunch of pieces and left all over the floor. The handle was intact when I tried it. SO, something had to have happened to it when the AAA technician was working on it.

I wish I could give minus five stars. This is the second time that we needed to call AAA to assist us with our car. One was with a flat tire. It took more than two hours to get the assistance. They could not help and the car needed to be towed. This went from 7:00 PM to midnight. Today, February 12, 2024, I arrived at my car only to find out that the battery was dead. I called AAA at 9:30 PM and talked to a person who told me that I would be called by one of their providers to come to assist me.

I’ve been a plus member since 2021, I’ve never had to use it until this past November when I needed a tow. However the driver told me it was too far. Talked to CS and they said they can only give $20 credit when we’re paying extra for a service and we weren’t provided the service. You would think with being a member for a few years they would do more to ensure that we could get a credit for the service we’re paying for but were never provided. Extremely disappointed with this company.

Last night my son Joseph ** work truck broke down about 7 pm. He called AAA. No one ever came all night long. He sat there several hours waiting. Finally got ride home. He had to go back this morning and hire a wrecker himself to get his truck towed. Why am I paying for AAA if they will not assist you when you need it?

Hello everyone, I am making a complaint about AAA car insurance. On January 23, 2024 I made a payment for $96.00 using the AAA app. The app sent me a confirmation number and the app thanked me. But then AAA called me on the phone and asked me for my account number and my routing number. They said that the process didn’t go through. But I believe it did because I was not never declined by the App. And I was given a confirmation number.

Waiting for hours, first ETA was 1 hour … No show. So called for update …Had to deal with phone tree. "90 minutes more" … Repeat above. 90 minutes more … Repeat above. Ad infinitum, abandoning my car now.

I have no claims and we put 1500 miles on my cars last year. No claims. Why did it increase 49% so this is a massive increase on the second year. I would not recommend especially since we wanted a long term relationship.

If I can give negative stars I would. I called AAA because my car would not start and they came out around 3pm and diagnosed it as a battery problem. I paid 270$ to replace the battery and not 15 min later my car died in the middle of the road. I reached back out and they had another tech come out. It took 45 min for him to arrive and he diagnosed it as the alternator and that the original battery I had was most likely fine to begin with. That technician gave me a direct number to reach out to and a supervisor to call the next morning and he said he would reach out to dispatch a tow truck to my location. I waited for a whole hour and after finally getting someone on the phone they told me that there is no record of any tow truck getting dispatched to my location. I waited another hour for the truck to come and by this time it was already 7pm. I made it to my home and waited for the next morning to call.

Purchased AAA Plus for a planned cross-country road trip. Contacted AAA at 8:00 A.M. to schedule a tow in San Antonio, TX (after an overnight vehicle break-in/attempted theft in a hotel parking lot) but have been unsuccessful in getting a definitive E.T.A. in 3+ hrs.! First, they told me one company would show up by 9:46 A.M., then 9:40 A.M., then at 10:00 A.M. it was another 45 mins. to an hour, now at 11:00 A.M. it is another 60 minutes. Should I believe them this time? I have now had to reserve another hotel stay because my hands are tied. Very frustrating and untrustworthy.

Called at 3:16 p.m. with car trouble needing a tow. Several calls made and several times hold. Did not get help and make it home until 9:20 p.m. Bill paid on time every year. I am so disappointed. I feel I am do some type of discount or compensation, especially when it was so cold.

I am extremely disappointed with AAA Roadside Assistance. After experiencing a flat tire, I called them for help and was informed that a technician would arrive at 5:47 pm. However, to my dismay, they never showed up. To make matters worse, I had my kids with me, adding to the stress of the situation. Frustrated, I decided to cancel the service and walked to an auto store to purchase some Fix-a-Flat. Surprisingly, at 7:17 pm, almost an hour and a half after canceling, a AAA technician called me to inform me that he was on his way. This lack of communication and delayed response in a less than ideal part of town left me feeling disgusted and let down. As a loyal AAA customer for a year, this was my first time relying on their assistance, and I expected better. Unfortunately, my experience has shattered my belief in the quality of their service.

I had an issue with one of my vehicles and it was an emergency situation. I called my local AAA representative "Sandy **" and she was excellent and helped us divert a disaster. She also told her about plan alternatives which we switched to. Knowing that my wife and children are a phone call away from auto mishaps, lets me be assured of their safety.

After putting in a request for a jump, I was left to wait almost five hours. I finally gave up. I will be canceling my membership. What a joke. What a lie. I hate paying for a service and getting nothing. The New American business model..

I have a new phone number and I never received spam calls which is one of the reasons I finally decided to switch my number. Within 15 minutes of signing up for AAA I was plagued with 15 spam calls within an hour. I was up to 21. Absolutely ridiculous that sell your information instantly and you will get bombarded.

Waited 4 and a half hours for a tow truck. Five phone calls to AAA, being told truck "on the way". Kept calling, over and over. Only one call back from RS Agent after I called each hour. Never had an issue until today.

We have been a member of AAA for 38 years. We recently have had 2 bad incidents. The first time they put in the wrong state so the driver never showed. Today they told us they would be here by 12:40 it's now 2:24 and they still are not here. Luckily we are not stranded on a highway. I don't know why their service has gotten so bad. We would not recommend this company to anyone. We will be looking for a new company.

Do not waste your time... I called today 'cause my car won't start and I want to tow it to my mechanic 5 miles away.. They said 5 miles is too far for them to tow. Must be first mechanic shop closest to my house. So $180 to go to my mechanic 5 miles away..Closest mechanic is 4 miles away.. lol. In other words, I pay monthly just to get charged anyway.

I called for a tow truck around 10am on Jan 19th. The ETA was 4 hours. Four hours passed and I called AAA to figure out what was going on. The guy on the phone said someone was assigned and should be there at 5:10. Well 5:10 passed and no one. I called back again and was connected to a lady who said tow truck driver canceled. Around 8pm I canceled the tow because I figured no one was coming. Thanks AAA for having me outside in 0 degree weather.

When I first signed up for this service 10 years ago, it was reliable. However, in the past few years their service has faltered greatly. In January 2019, the polar vortex hit Wisconsin with wind chills of -55 below zero. My truck died on on the side of the road on my way home from work, 5 miles from home. I used their mobile app to request a tow and said I was not in a safe place, on the side of the road in arctic temps but someone had to be with the truck. ETA was 45 minutes to an hour. That ETA passed and I was freezing, and thankfully my daughter was able to come and wait with me.. There were no updates on the app. I decide to call.. They claim it was not in the system. I "refile" the claim and receive a new eta of 2 hours, if memory serves me correctly, despite not being in a safe location.

Called AAA and requested roadside service, battery jump. They subsequently called a provider that was 100 miles away. The provider told me to recontact AAA and request a provider in my area as I was outside their coverage area. I called three other times during the subsequent two hours and was advised each time that they were looking for a provider and they would note the request. A subsequent call to AAA resulted in the agent saying that the request had been cleared, though she did know why, and would check. Another fifteen minutes transpired before the call was disconnected.

Had a snow storm and frigid conditions where I live. Car would not Start. I understand that people on the road have a priority, but four days is a little much. Finally got a AAA tech to come for a jump. No luck, he ordered a tow to take the leased car to the dealer, 40 miles away. Next day, nothing. I called the help number, spoke to Craig. He listened to my tale of woe. Stated that he doubts a tow truck would ever come. He switched me to Rita. She was understanding, but stated that NO tow would take me to the dealer, 40 miles away. I asked if my membership allowed 100 mile towing? She said yes, but no driver would do it. The next day I canceled my subscription. I called GM leasing. They towed the vehicle in 2 hours. My card is good until October 2025. No partial refund allowed. What a company.

Called for a Tow truck at 9am. ETA they gave me was an hr. Called again at 10:38 since I didn't hear from the towing. ETA was now 11:40. At 11:36 I got a text saying 30 min or so pending. Exactly those words. At 11:55 I text the number for ETA. They said 15 or so pending. I was able to start my car on my own after numerous tries. This was at 12:28 and Tow still hadn't showed up. I decided obviously to cancel the service. Like other reviewers said "I would have given it a zero if I could". Now I'm waiting for auto repair to see if they can fix my car since they needed it all day. I get no reception omw home. Hopefully my car gets fixed or else I'll be stranded going home in the middle of nowhere since I live an hr away.

They simply do not provide the services they say they will. Roadside Assistance is supposed to be 24/7. Flat tire on my spouse's commute and they quoted a response time will be 12 hours. It is 6:30p they quoted 6:30a response. That is not 24/7, that is daytime roadside assistance. Meanwhile my spouse is out changing their own tire. I pay for this roadside assistance so that doesn't happen. They fail big time. Thieves!

Experience tire trouble 1100 miles away from home. One lug nut would not come loose. Called AAA 4 hours later they still couldn't provide me with an ETA. I ask for management who gave me a time two hours away. Total 6 hours waiting. ETA came and gone no contact from AAA. I reach out to them. Their excuse the service company couldn't make it out by the eta. So why was it canceled out of the system. 10 years of having no problem with taking yearly payments but can't provided service paid for. Loss all confidence in this poorly ran bait and switch non service of a company. Run as far away as possible from these crooks.

The reason why most people are having horrible experiences with AAA is because 1. Most agents lack training/knowledge and don’t really care. 2. AAA pays 3rd party contractors so expect 3rd party service - simple.

If I could give 0 stars, I would. Worst company to ever walk the earth. Had their service for 2 years. Used my membership for discounts on stuff and when I actually needed the roadside assistance portion; we were left to wait - each time - for no less than 2 hours. So, I decided to let the membership lapse and just not renew. Wrong. They used the card that I had previously used and charged me $407 for membership. Seeing the charges on my credit card statement; charges that I did not authorize; I called Triple A to get them reversed. Nice girl told me that she has to make a case and have the membership admin dept review my "case" to determine if I will get my money back.

Having been a customer of AAA for almost 20 years and almost never needing their service, imagine my amazement when, today, a dispatcher yelled at me for being in my place of work (which I checked off on the now-required text request for service). Exact words were: How do you expect the technician to help you if you're not at your vehicle. Continued to berate me to the point I was furious.

I had a screw in my tire. My son made it home and I called AAA. 6 hrs went by and NO ONE CAME!! So I cancelled the call because I had to go out of town for a week. When I came back I called again. Waited 4hrs this time and NO ONE SHOWED AGAIN!!!! This time I called them to find out what the issue was. They said they no longer plug a tire. As a previous towing dispatcher for 10+ yrs I call BULL!!! That is a service call!!! Y'all just want more money to tow the car that doesn’t need towed. These are new tires and just needs a freaking plug. A $17 job. What am I paying for a premier membership for if no one can do their job and I’m doing it myself anyway! I was trained through AAA!!! THAT WAS A LEGIT SERVICE CALL!!! Why change it now? Useless and I will not be renewing my membership.

Once I was stranded on a dangerous corner for hours as they kept telling me to wait until no one came. This time refused to help me move my car before the storm. Said 40 mins. Turned into call tomorrow during the storm. Unsafe. Don’t trust.

I have been AAA member for 30 yrs. Most years we never use their roadside assistance services. When we do it is almost always related to dead battery. I purchased a AAA Interstate battery in August of 2022. During a recent routine maintenance visit, the battery tested bad. I tried to call AAA this morning around 9:30 to ask about getting the battery replaced under the 3 yr warranty. It is impossible to speak with a human at AAA. Finally had to end up placing a roadside assistance call for battery service. I explained in the chat that I wanted to replace a AAA battery under warranty. The contractor assigned to the case called me en route to my home and asked if I needed a jump. I explained that I did not need a jump .. but wanted to replace my AAA battery under warranty. He told me that his company did not provide battery service and that I needed to reach back out to AAA.

Typically people only give reviews when very dissatisfied. I am guilty of this. I have been a member of AAA for over 20 years and have called AAA maybe 10 times for some kind of assistance (mostly for flat tires or battery issues for my teenage drivers) and AAA roadside assistance was good. I can understand waiting by the road for an hour and perhaps up to 3 hours in a populated area. My recent experience was a nail in a tire and I was parked next to an air pump at a gas station with the nail exposed. A 10 minute fix to pull the nail and plug and I could of easily put air in my tire afterwards.

AAA won't tow my car c from my mechanic to BMW unless my mechanic is open. He left my keys under my mat with a note stating he put the car in middle of lot so it could be towed easy. That didn't matter. I have to call tomorrow in am and he has to be there. What is this world coming to. When people stop renewing their memberships and they go belly up this kind of treatment will cost the no can do their job and overload unemployment. I tried to make this easy for all but it backfired! Oh well. Their rating is like 1.2 stars, hello...

DO NOT SPEND A DOLLAR ON THIS COMPANY. Call your insurance co & use their roadside service instead. I have been waiting 8 hrs for AAA to show up. When the driver finally showed up he said they were slow all day & never got a call from dispatch. Called them every 2 hrs and got the same routine. "I'm so sorry for the delay I will expedite the call.." Of course that NEVER happened! When I call the repair shop he said, "You're not alone..This has been going on for 8 months now." He recommended I just call a tow truck driver directly..If I can stop one person from throwing away $120 it was worth my time writing this. DO NOT BUY AAA!

Assistance requested 8:15 this morning. It is 2:30 and no show. Originally help was to arrive at 10:30. No update from them. We called again and after a lengthy review of our information, they said help by 12:30. Still no updates from them, and still no tow truck.

I needed a full size, flat bed AAA service tow, to take my vehicle home to Magalia Ca from Chico Ca. My back license plate that had a current sticker was missing. I had no idea nor noticed it missing at the time till the AAA driver pointed it out. As I was looking for my registration and insurance paper, the AAA driver rudely took off without notifying me.

Every time I call they said they have too many calls. Highlands County are 3 small towns. When the driver arrive I ask him why so long. He says he comes from Kissimmee that is far from Highlands. He say Triple AAA does not have too many drivers in Highlands. Time to shop around for another company. Triple AAA it's not CHEAP. They should provide a better service.

AAA roadside assistance is horrible! We pay all this money for horrible service. I was left sitting outside on a dark road for hours. They send out tow drivers who can’t even tow you. So livid with this company.

Find another company to have insurance. Never had a claim, never had a speeding ticket nor missed a payment but they still raise their rate and once you cancel with them they send you a bill stating you owe more. Customer service hangs up on you. State that they're on a landline so their phone couldn't have static in them. Must be my line agents. Never call you back. I would have never wanted to have a claim because just trying to work with the customer services was bad. They even say to you, "Why are you calling if you're not going to be making a payment" but they start the conversation with "How may may I help you" but if you ask them a question they get very upset. And because you drive your car you pay even more money because they want to know the miles on your car every time you call and if you don't tell them they add what they think you drive and your rate goes up. Folks save your time and shop.

My daughter purchased AAA membership and used their towing services. A couple of weeks ago she called to upgrade her services. AAA told her that she has 2 accounts and will be investigated for fraud. That was on a Friday and they said by Monday they will call her back with their decision. All of this after she was asking how can she have two accounts when they have all of their info. And she also asked why would she pay for two accounts. No much coherent info was given. Representative kept using the fraud status. I’m writing the review because it was my card that was charged and we called together on speaker so I could understand why I was being charged. Still no one has called us back. I was flabbergasted to hear the rep. accusing my daughter of fraud. I’m glad that those conversations are recorded and will definitely call them since they haven’t bother to call us back.

I had to use AAA on back to back days. Let me start by saying the companies who responded to the roadside were fantastic- but the AAA system is an epic failure. The first time I waited for 2 hours before receiving a tire change. They didn’t have good record of my location, despite the fact I had taken coordinates as requested by the initial phone person. This was not a storm day, a clear afternoon in a little city. They also had trouble locating my membership so I had to look in my bank statements for the exact date I paid.

This's the second time I use the services and both times are horrible. I went on the app and asked for a tow, the app said the driver will be there in half an hour, after hours of waiting, no one showed up, I called AAA and the representative said another 90 minutes the driver would be there base on many things going on the drivers needs to pick up, I was waiting in the cold weather for another hour, no one showed up again, we called AAA again and the representative said no one can coming in few more hours, we have to call the police to get different tow companies and they coming within 20 minutes. The representatives keep lying like the dogs, never give out precisely time. If AAA don't have drivers I strongly suggest AAA should not lie to customers and keep people waiting in the horrific weather conditions, customers are paying membership and only call for services when needed, so we don't needed to get the lies from the representatives.

They should not have any stars period. My mother, aunt, and brother were coming in to town from another state to visit me in Michigan. They were 4 hours away from me and my mother's truck had a ABS Light appear. The truck would not move. My mother called AAA and they told her that her and my Dad's membership was canceled. My mother was confused because the bill is always paid for and they just received the monthly magazine. My aunt called since she has the classic membership. (I have the same membership). The first call said it would be a longer wait time than usual. When the rep came on the phone they asked the usual questions.

After contacting AAA three times and getting three different explanations as to why I had not received the promotion that I was initially offered, I asked to cancel my membership and speak to a manager about the false advertising. Octavia took the call and asked to put me on hold. Instead of holding the call, she hung up on me. She then called back outbound (a call center trick to override the call recording of inbound calls.) Octavia stated there was never a promotion and I explained I have screenshots of the offer. She said is there anything else I can do for you, and hung up again. AAA, your retention process will continue to suffer with this type of front end representation.

Refused service by AAA Driver because of car decals and bumper stickers. On December 22 needed a tow from Arrow Transmission back to my home. AAA Tow Driver "Justin" was my order request number ** REFUSED to tow my car because of some bumper stickers and was yelling out "Jesus" and drove off. This is totally unacceptable and he needs to learn how to tolerate people of other religious backgrounds if you are providing service to the public. Professionalism was not there and he should be reprimanded.

Had a flat and needed to be towed. Getting dark and on the side of a not very safe road. They provided a provider that said they would be there in 20 minutes then got new text changing it to over 2 hours. They no longer have quality roadside assistance providers because they do not pay the companies a competitive rate. I ended up using my personal insurance company and the provider was there in 30 minutes.

My daughter hit a roadside hazard which damaged the back passenger wheel area. Called AAA to get a tow and was told it would be 1.5 hours. A tow truck did arrive but couldn't load the car and informed us we had to "start over" with AAA to get another tow order entered. Took several minutes to get AAA to understand the truck driver couldn't tow the car and we needed a rollback flatbed. AAA stated they redispatch the call but after another 2.5 hours we never received further updates and now tow service. I called a towing company directly to pay out-of-pocket and had a tow driver in 20 minutes. When I tried to cancel AAA membership for such poor service it spent another 30 minutes on hold. They don't want to lose members and money but they do very little to earn it.

I ran over a 4x4 (think deck post) and it ruined two tires on the right side of my car while driving on Interstate 85 in North Carolina on my way back to Virginia. It took the dispatcher quite a while to get a location for me, but eventually service showed up. A very nice fellow who, unfortunately, forgot to check the rear right tire. As a result, we drove 35 miles to the AAA service station dragging a flat rear tire that ended up dissolving into rim by the time we arrived at our destination. He pretty much accepted full responsibility and **, facility manager at the station at 3505 Westgate Drive, Durham, NC was fantastic. I called him constantly and he was very receptive and even helped lead me through the beginning parts of the damage claim. This was handled fairly and quickly. AAA paid for a sizable chunk of the fee, and I was surprised and pleased. It was a good experience.... after a really bad one.

Driver arrived in 1 hr or so. My son's car was in a tight spot. The driver last night would not attempt to get car out after a 4 hr wait. Today I recalled AAA to have a wheel lift tow. Again, AAA sent a flat bed BUT a different driver. Matt P was determined to safely get my son's car out of a very tight spot. He did what even I thought couldn't have been done. He safely removed and delivered the car. Thanks Matt P.

12 - 11 - 2023 - - - Do NOT insure with AAA AUTOMOBILE ASSOCIATION for any reason, this is a FRAUDULENT company. They do NOT honor military discounts of any sort for any branch of U.S. MILITARY service. They do NOT disclose these facts. Do not trust them for any reason. I made the mistake of insuring AUTO / HOME. They never disclosed they do not honor military service members, they do NOT provide military discounts for any service branch in United States. They do NOT need our hard-earned money with all their **., about such a great company. Total manure. Their own staff members falsify reviews to boost the company sinking reputation. Posted by ELSIE ** KINGMAN AZ

Had a flat tire on my truck, called AAA, they were there in 30 minutes. Ryan wasted no time and had me back on the road quickly. A very nice knowledgeable guy. Five stars to the entire experience, excellent!

I'm retired and enjoy traveling the country. Considering my age I thought having the roadside assistance AAA provides would be a good idea. After 6 yrs of membership I had a tire blowout while driving back to PA from a trip touring AZ and NM. AAA located me via their text app then I waited... After almost an hour they finally called back with, "I'm sorry but I can't find anyone to come out and help you." This was on I-70 in Illinois, not like I was in the middle of nowhere. Had to do the repair myself. Cancelled as soon as I got home. Complete waste of money, unless you enjoy the junk mail membership brings.

You all left me in my handicap. Child on the side of the road after you had a flatbed. Pick up truck right next to my truck and Send drivers that do not speak English and you left us in the cold in the dark with a handicap child..I pay for the best plane you have and no one Even called to apologize what kind of rump of room services are you running? I've been with you twenty years.. Unacceptable I advise everybody to Not use your service for their own Safety.

I just got AAA. My jeep broke down while my fiancé was driving it. Got told by a lady he had to have his own account to have MY car towed. Only to find out I could add him for less. So far not impressed.

Called at 8:15 this morning and told them I needed to ride with driver to service center, driver showed up with son in truck and refused to take me, called AAA and they were to send another truck, have called 5 times now, even spoke to management and it's now 6 PM and no tow yet!!! WHY BOTHER WITH THE MEMBERSHIP?

Bought this for son in college so we wouldn't have to worry if he experienced auto breakdowns, dead batteries, etc. His car wouldn't start late after work one night, put new battery in and still nothing. Called AAA as not a place to leave car over night and if we had 6 hours to kill - not a problem. Ended up calling our Roadside Assistance thru auto insurance to get towed. They were there in 30 min. After waiting for AAA for an hour, calling insurance and getting it towed, getting our kid home and getting ourselves home -hours later and still getting robo calls from AAA stating 'due to high volume'...we'd have to wait longer. This was at least 4 hours later and they kept coming finally turned phone off...he would have sat there all night if he had waited for AAA. Submitted the bill for the tow for reimbursement and heard absolutely nothing. Reached out twice - still nothing. Reached out the 3rd time to cancel membership. Absolutely worthless.

2:15 in the afternoon. After a breakdown, (only 30 minute from the wrecker service and 10 minutes from my house) I called AAA. The first lady didn't give me much info, much less, couldn't find my scooter, but claimed as usual, all the drivers are busy and that I would get text. As the time drew on, I got a message saying the driver had received the info,, ETA 5:46. Meanwhile, only 30 minutes from the wrecker service, the driver sat at home enjoying the warm, With no further contact, I called again at 6:15 and another individual contacted me. This time I was told 30 minutes.

The worst AAA. They kept waiting more than 4 hours and towing showed up. Same experience few months ago. I broke down at a traffic light causing major back up and I told them. Still showed up 4 hours later.

I’ve been a 30 year customer customer of AAA. Their emergency road repair has deteriorated substantially and it is very disappointing. Just within the last 2 years there were two instances where I had a simple flat tire with no emergency weather conditions and both times the estimated wait times was between 2 to 4 hours. We paid the annual charge. This was ridiculous. The worst thing is they never showed up.

I've been with AAA for 42 years (not anymore). Called at 10:00 a.m. to request roadside service. Have called back seven times. It's now 4:20 and still no help. This company went from exceptional to a total waste of money. The customer service manager Susan said it's because of Thanksgiving. I think I wet my pants laughing at that answer. Call your insurance company. They can offer professional services for roadside help. By the way Thanksgiving was five days ago. I will give a shoutout to Josiah and Tanya for trying. They at least seem to care.

I had unfortunate car accident 16 months ago! Typical usual issues but drivers follow you kissing your car back. I lost my control trying to find out the jerk behind me flashing his lights when turning left in the junction to access Florida Turnpike! On the ramp access I hit car was stopped online! Stupid accident, the jerk behind me disappeared of course and was obviously at fault for this accident! Driving for last 10 years more than 500,000 miles never had tickets or major problems in my driving!

Called the night before for a battery charge and they had me wait for about four hours until I gave up and canceled, this morning I called this and it’s been almost three hours and they aren’t here yet.

(Kansas City) We are proud to be 13 Year AAA members. Our service tonight is a great reminder why we stay with AAA. Bobby was so patient and kind and was able to help me get my car started due to a battery issue. He recommended a solution and stayed to make sure we were safe before he left. He even notified dispatch to send out a courtesy call to me so I could get a AAA battery replacement. Thanks Bobby!!

My experience is that in most cases their customer service including their agents lack knowledge in answering questions. I wasted my time going to one of their local offices to have some questions answered on my renewal policy. They could not answer one question correctly in regard to coverages and how the premiums are determined. My wife and I are retired and have clean driving records with the exception of a not at fault accident I had when insured with another carrier under 2 years ago. The insurance company mistakenly recorded the accident as at fault but later changed it to not at fault. AAA rated my auto premium showing the at fault accident.

I called triple AAA because I'm out of town for the holidays and was ready to hit the road to head home, but my car wouldn't start this morning so upon using my app to request assistance I shortly thereafter received a call from the New Jersey triple AAA rep. SHE was very rude mind you I'm standing outside in the freezing cold thinking that the service I pay for would be readily available. But to no avail the rude rep advised me that I would not get a jump or a tow for 2 hours I then asked her what am I paying triple AAA for when you advertise it's 24 hours roadside assistance. YOU'RE NOT GOING TO BELIEVE THAT SHE HUNG UP ON ME.

We Waited. We Waited & We Waited. I started out purchasing AAA based on prompt service and loyalty towards its customers. Lately, friends and family used the service and we all complain about the same thing. The operators are nice but it's only so much they can do based on the resources provided by the company. I will not renew my membership as I will find other resources because why pay a premium for sub par service. I rather roll the dice with my insurance company than to pay hard earned money. Stay away.... from AAA.

I had a flat on my passenger side front tire. I had recently took out a membership for myself, my husband and my daughter. Had to wait 3 hours to have my tire fixed. Think twice before getting a membership.

I've had AAA for over 15 years and have not had any issue with them until I actually was rear-ended and it's been downhill ever since. I was rear-ended on the freeway in May this year. I submitted a claim right away even though my car had no cosmetic damage. My neck started to hurt so decided to submit a claim just in case it got worse. Over the weekend my neck and back got worse so I sought medical treatment. I ended up in physical therapy and submitted my documents (albeit after they reminded me to send them in). I mailed my documents and have yet to hear back after I submitted them months ago. My car ended up hemorrhaging oil a couple days after the accident.

We’ve been roadside assistance customers since 2016 and have requested 3 tows in that time - 1 actually showed (in Illinois) and 2 were no-shows (Orlando). My son was stranded on the side of the road today for over 3 hours with promises of “we’ll be there in 20 minutes” or “we’ll be there within the hour” over and over. We finally had to call a tow service ourselves and pay out of pocket! $135 later and the only response we received from AAA was a request for a review - so here it is, this service is a waste of money and we will be canceling along with sending a receipt for the paid tow.

November 17, 2023 our car broke down at Oak Brook, Illinois and we parked it at Giordano pizzeria by the 22nd St. My daughter called Chipotle around 5 PM and were promised that they would get there in an hour or less as stated in their promise with their brochure. We kept calling them but they never got to us. We tried calling them several times but every time we call they hang up on us. And 11:00 PM I called and the lady talk to me and she said she’s going to talk to the manager.

I submitted my request at 8:30am. It is 2PM now and they still have not secured a service and no-one has arrived. I called three times to follow up and told three times the service would be provided in 45 minutes. Only to call back and be told the same thing. I asked for the name of the service provider and called them myself. First they said AAA didn't call them until 11:45. So over 3 hours after I contacted AAA and then they told me they didn't have a technician who knew how to open a Porsche hood if there was no power Upon which they told me to call AAA and get someone else.

AWFUL. Apparently AAA has forgotten about the death of poor Melissa ** who, in 1999, rather than waiting the 90 minutes that it took AAA to arrive on Cape Cod, accepted a ride from a man who ** her and then stabbed her to death. Tonight AAA never showed up. No extenuating weather conditions. I was told that they'd be to me in 5 minutes-1 hour but that never happened. A second call from me resulted in putting me on hold for 10 minutes. Truck driver finally called and said he'd be there in 10-15 minutes, but by then I had left. Didn't really feel like waiting outside.

AAA DON'T provide consumers with the easy reliable services. I attempted to purchase a battery for my car and their UNCERTIFIED technicians seems to knows what's best. They suggested that leave my car running to charge my battery then I should go to Autozone to purchase a battery or have my battery tested and or charge whichever they recommend. AFTER placing their battery tester on the battery showing me that my cranking amps are too low to change the battery.

Member for 20+ years. Everything is automated - over a three hour wait. Several automated calls telling me that “due to large volume” I was still in line but no truck available and no estimate. Horrible service.

I recently had my beautiful little vintage Lexus towed by AAA. They were extremely helpful, sent a flatbed from Brown towing Co and a very helpful and experienced driver came to my rescue. I had lost power right at the intersection of Broughton Road and RT 88 during rush hour and barely made it off the road. Travis ** was the driver's name. He was extremely careful with my vehicle putting in on the flatbed and taking it off at Knoll Automotive in Pleasant Hills. Also a very kind woman called me from AAA after our initial conversation to check on me to see if I was safe. I have been a AAA member most of my life and I will say this has been the best experience I have ever had with them. I would highly recommend them.

I just received a “Non-Renewal” notice from AAA. Apparently if you use the service you’ve paid for they don’t want your business, only membership fees. My (late) husband & I have been Premier members since 2010. There have been several years we have had a tow, but when you live on an island and only rarely travel 20 miles away from your home, our tows have been few and short. In fact from 2019 to 2023 we never used the service, just paid the fees. After my husband's passing I began travel in our RV in January 2023. I purchased RV Roadside Assistance prior to departure. In April 2023 I required tow off a low spot on street in NM. The removal process took less than 15 minutes (after truck arrived) for a total cost of $1,087. Of which AAA only paid $500, I paid the balance of $587. Disappointing, but It was expensive, and nothing to be done but pay it.

I've been a triple a member for 4 years. Yesterday I was stranded on the side of the road. I use the AAA app. Shortly a driver called to say he's 4 hours away. I said I can't wait that long and canceled. I called AAA. They initiated the request. Got another call with the same answer. I said cancel. AAA You're Fired.

Triple A haven't gotten anything right since I started using them. 1st time I waited over 8 hours for a tow just to find out I only get 3 miles free. Now Waiting 5+ hours for a jump. I will not renew.

I have AAA & today, 11/3/23 I requested a tow at 5:39pm. I know there may be times that I have to wait an hour but 4 hours is ridiculous. I never got my service fulfilled & had to pay $120 for 0.3 mile.

AAA's app was easy to follow. It only took 30 minutes for a tow truck to arrive. Jose, my driver was extremely friendly and got my car on his truck within a matter of minutes. I did not need to follow him to Benson's Wheel Alignment and Service because he already knew where they were located and was willing to hand them my car key and save me a trip. Jose was trustworthy and the moment he pulled out of my driveway I received a call from AAA making sure everything went well, which it did. I was extremely satisfied with the overall service and Jose my driver.

I have a member for decades and have a premium membership. Apparently my definition of premium service differ from AAA. Rarely use the membership but witnessed 2 and 3 hour response time. Absolutely unacceptable.

This is HORRIBLE. My car was overheating. I have premium service. I waited for 2 hours to tell me no service provider will pick up. I'm with a Baby. This was 8pm at night. I wake up this morning. Car is still there. I had to take an Uber home. I was 45 minutes away from my home. You know who save me PROGRESSIVE Insurance! They had a tow truck there in 30 minutes this morning. I'm still getting calls they are their way. I pay for premium service. I spoke to five people. Nothing was resolved. All they said was sorry. I got a car rental. This was the worst experience I ever had.

I paid for their “premium” membership. Today, as I got into my vehicle for work, it literally crapped the bed. Like, the power train went. Can’t accelerate or reverse. Battery went. Everything. Here’s the part that’s the kicker. I called at 7:37 a.m. After multiple calls, they sent 1 person out at 6:04 p.m. and they hadn’t told him or prepared him for the call at all so he had to leave. I just got off the phone w/ them saying to get my vehicle out of the garage because my apartment has a garage, I need to call the garage towing service and pay out of pocket for it to be brought to the street level! That’s at least $250. The lady of the place told me this morning. So, 15 bloody hours and AAA can’t do anything?!?! Really?! Why do you exist?!?! I….and so many people….deserve our money back from you people if you won’t give us proper help!! And don’t get me started on their “rapid” help..

I have been a AAA member for a very long time...decades actually. I am sad to day it is time for them to go. I mainly use them for roadside assistance and it used to be good, very very good. However, the last few years it has gone down terribly. It is better to just call a tow truck and get it done by a professional than wait for hours and hours and then watch your ticket get cancelled because it took so long. Their Rapid response is not "Rapid" at all....unless 3 hours is considered rapid. I could have called any tow company and been done within the hour. Here I am once again waiting for hours for a simple flat tire repair when I could have just called my friend or my local tire store to come do it.

AAA, TREATED A Senior with over 50 years with them with no dignity at ALL! They cancelled my insurance without an investigation. Who does that! The DMV made a mistake and I explained that to them! My license was not cancelled! They cancelled me anyway even with proof my license was not cancelled. How dare they not only treat a over 50 year member this way but a senior citizen, I have lost all respect for this company and have let everyone know…so far 4 of my dear friends thank you cancelled their insurance with them and found cheaper at that!!! Goodbye AAA. Found out your rating sucks, and I know why, you use to be a great company when you cared about members!!!

I have had the service for 10 years, and used it twice in the 10 years. I recently broke down and had used my first tow to get it home. They told me I have 2 more uses. I called to tow it to the shop. They told me they already towed that vehicle once and they have a one-tow-per-vehicle policy. I have 2 more uses to my membership but AAA said, "No we can’t to that vehicle again." I thought I was paying for 3 uses. AAA is a scam.

Truly a terrible experience. My son needed assistance and they first told him that they don't handle his battery. I told him to call back and they said they would dispatch a service vehicle but it would take 2.5 hours. After that time no one showed up. He called again and they said it would be another hour. Guess what, no one showed which lead to another call and they said another 2 hours. No one showed up and dispatch couldn't reach the tech. I had to drive 150 miles (300 round trip) to take care of this myself. Shame on them.

Unfortunately, I did not know you can only use their service 4 times in a year. All 4 times I did use them we had to wait well over a couple of hours for someone to show up. It is hard to get a hold of an agent. Just go somewhere else. Don't waste your money.

On my way home from work on Oct. 25, 2023, I had a flat tire. I was able to make it home. As soon as I arrived, I used the app to call for Roadside Assistance to change the tire for me so I could take it to have it repaired or replaced. The updates I received from AAA consisted of either "searching for a technician" or of a phone call from a robot that said "due to the high volume of calls in your area, we are running behind. Your call is in the queue and will be answered soon." No one ever showed up.

Vehicle broke down in an unsafe location and immediately called AAA. Said they would dispatch a tow truck. After an hour and a half no follow up. Called numerous times and they couldn't find a tow truck. After waiting for 5 and a half hours was informed they didn't have a tow truck available and would have to tow it the next day. After being a loyal member for 13 years I will no longer be renewing my membership. No longer the company it used to be. Highly dissatisfied. They left me stranded.

Member for quite some time, first time calling. Flat tire yesterday, had a call scheduled for 9am today so I called last night at 7pm to get an appointment for today. I was told 10-12 a tow truck would be here. My 9am call was canceled so I called AAA at 8am this morning and let them that I was ready anytime. 10-12 was the appointment time remember? I got a phone call at 1:20 from the towing company telling me he has one ahead of me and he should be here in close to 1.5 hours. The tire repair shop is 2.9 miles from my house. So my 10-12 window has now become eh, maybe by 3. When I called AAA to try to get some level of help I was told "yeah we have to work with our contractors" not "wow this is awful. Let me get someone out of our network out there to help you!". Yeah, spending my money elsewhere going forward.

Do not, do not, do not waste your money on this horrible company. This is no longer the AAA that I grew up with, and in fact, it should NOT be categorized as an emergency roadside assistance company. I walked out to my vehicle last night around 7PM to go home from work. I had a completely flat tire. I immediately joined AAA online and then placed a service request. I kept getting hammered with texts telling me to download the app. I tried 14 times! It was scrolling and then freezing. I called the 1-800 number 7 times and could not reach a LIVE person! Everything is automated, everything!

If you're thinking about getting AAA, DON'T. Just like many others here, I have a 1-star rating review. I called AAA in need of a tow. I was waiting for over two hours. I had called twice to check on the status. Both times the calls dropped. No one could tell me anything. I had to keep calling back and was kept on hold. So, I had to call back again and again. The different representatives would ask the same questions over and over.

I was visiting in South Texas and the rental car needed to be towed. I called AAA and received great service. Ask for Jacoby if you need a car tow in Texas. He was so careful to ensure the car was secured and protected during the whole process.

I signed up with AAA because I am a single woman. My battery died. I called AAA at 6 pm. 4 calls to customer service 1 1/2 hours later. I was hung up on, transferred. They just don't care. I got a call at midnight. I was already home of course. Do not use AAA. What a nightmare.

Unethical company. AAA tech JH took my battery still under warranty, would not leave me my property that was legally mine with core charge, it was escalated and the management or supervisor Bob who handled the situation belligerently and never followed through on what he promised, hassled the dealership who was dealing with car, and never got back to me as AAA said he would on the BBB complaint I filed. From start to finish it was abysmal service. The tow truck driver was great. I've been a member over 20 years, will not review as the last two years' service has suffered greatly.

That say if you run out of fuel that will bring you fuel but then when you try to get fuel that says that can't but can tow you so the tow company can charge more. After 10 years of paying for AAA for like 8 family members that never used it once I can't get a gallon of fuel. If that was the case then it should be closed for lies they promote on their site. It's all of what is wrong with our country today. We just let company like this get away with it and it happens millions of times a year if not more.

I am writing to express my extreme disappointment and frustration with the recent experience I had with your company's dispatch and car transfer service. I believe it is crucial to address these issues, as they greatly affected my overall satisfaction with your services. Firstly, the dispatch process was nothing short of a prolonged and dissatisfaction I encountered. It took an unreasonably long time to connect with a dispatcher, and when I finally did, the communication was far from satisfactory. The time frame to have my vehicle dispatched took longer than what was promised, which led to a frustrating and stressful situation. This caused a number of factors that interfered with my work schedule.

Will never renew my AAA Membership. I waited four hours for a tow truck to arrive. After calling and calling and asking to speak to a supervisor, my attempts went nowhere. I can't believe that these people just don't care about customer service or that two adults and four children were left waiting in 95 degree weather, because AAA doesn't know what the left hand is doing.

AAA who I have been with for years has never come to my assistance when I needed them the most! I have paid my membership year after year- total waste of money! I do not recommend. They are a scam of a business!

Over 15 years being member and I get kicked with no true reason and can’t get explanation. What a damn joke. Why be a member to a place that can’t just kick you out whenever they want and I actually used it not like I abused it. I used when I needed it

I have been an AAA member for decades. The whole family. They had been fantastic...BUT things have changed. About two months ago I need them for a tow and the sent the tow truck to my home instead of the address that I had given them when they asked my "at what address is your car broken down and in need of a tow"....BUT! two days ago was so amazingly bad...I called a 5:05 PM - gave them a rundown and the address, and waited. Usually you get a call telling you that you can expect a truck in so many minutes or so...nothing...so I called and they said "we're working on it and it will be soon"...then the same 30 minutes later...and again 30 minutes later...and again...and again...

This happened to me yesterday -- My RV would not start. Controls seemed to be "frozen" in the middle of the night after I got out to go to the restroom and apparently triggered a security response. The noise did stop when I told it to reset. But the steering wheel remained locked (no even a jiggle allowed), and the van would not start. I was always convinced that all I needed was to know how to reset it. The owner's manual had NOTHING in it on the subject.

I called Triple AAA about a couple of months ago. My car wouldn't start. I was stranded and needed a tow. Customer service said they will dispatch a tow truck. Would be there shortly. I was still waiting for three hours looking and waiting and waiting. I was almost in tears. I called back customer service. They told me the tow truck got redirected. I was so upset. My husband came and somehow got my car started. Triple AAA had no intentions of giving me a tow. I am so sick of their TV commercials. You can't trust this company. They always say, "We will be there any place and any time." They are so very wrong to keep repeating this. I will definitely find someone else next time. Please don't become a member. You will be disappointed.

I have paid for AAA premium membership for several years and luckily never needed it. The day came when I finally needed it for a simple 5 mile tow to a shop after my steering went out. After 24 hours of being stranded on the side of the road in the middle of nowhere, I am still being told to keep waiting with my vehicle and help is on the way. False lip service from customer service, no communication from AAA’s wrecker/tow subcontractor, no refund for very poor service, tons of AAA junk mail, and they couldn’t deliver service on the 1 most important thing that I relied on them for (no roadside assistance at all!). What a crock from a bunch of greedy and incompetent hacks.

Do not sign up with AAA. Worst customer service and response time. I have been a member for 10 years and first time calling for a tow. Tried to use the app, they said I used all of my tows, but have not used any. Was on the phone for 25 mins to set up a tow. They said someone would call with an update shortly. 2 hours later I received an automated call saying they are busy and I will receive a call when someone is available. It has been over 3 hours and I am still waiting for an update. It will be cheaper and quicker to cancel membership and just save that money to pay for a tow out of pocket.

Terrible. I have been Waiting 3 hrs plus for battery charge or check. I called at 7:05 am this morning. It is 9:59 am. No one is here. Customer service has been ok. But company to send out Southern Style Towing has been terrible. No update calls.

We had AAA for over 15 years and were loyal to them. Because we used our roadside assistance towing that was allotted for us, they canceled our policy without explanation. Our conclusion is although we paid for the service they may have thought we weren’t going to use our allotted tows and canceled us. They were not loyal to us but we were very loyal to them and stayed with them for many years. Don't waste your money. Choose another auto association.

Until this episode, I had total faith in AAA. I’m a senior citizen who spends a lot of time on the road alone. I’ve felt confident in my travels because of my AAA membership. Recently, I hit an object on a dark road that left my car undriveable. I called AAA. They did not show up all night. I called several times. Throughout the night, up until after 3:00 AM, I was put on hold and given several different arrival times. The last agent with whom I spoke told me she had no explanation as to why. I was assisted after I called again the next morning. Anything could’ve happened! I’ve lost my trust in AAA and hope no one else has to experience this degree of anxiety. I’m disgusted with and disappointed in AAA!

First I wanted to say that to get insurance for AAA is a scam. They deceive you. When I first signed up to get insurance they lied about the monthly payment. I added my daughter with a permit and didn't tell me it was going to cost me like she's a licensed driver when she turns 16 1/2. Then they didn't make me aware of early cancellation fee of $1000.

I booked a tow truck online. A person called me to confirm. The date they told me was incorrect. They AAA told me she would change the date. Then told me it cost $56 for the tow. I came home from work to meet the tow truck. I then received 3 texts asking me to rate the service that was provided. I called AAA to find out what was going on. I was told I did not a record for a tow today. The call center person was not at all professional or empathetic. I was told I can’t call for a tow until the day I need it. I had to call the repair shop and they will come and get my truck.

Called 2.5 hours ago to schedule roadside assistance for a flat tire. Was told the tow truck would show up in 15 minutes. Call back after 30 minutes and then I'm told it will be another hour. 1.5 hrs later they send the wrong truck even though I told them I have 4wd. That driver told me a flat bed would be here in 15 minutes. I call again 30 minutes later and they say my request had expired and they would have to start a new one! Still waiting. Done with AAA.