AAA Reviews

I've been a AAA member for 25 years. Never again. My daughter broke down 40 miles away at 10:45 pm. We kept being told someone would arrive to help. I called 4x before finally, someone told me at 12:50 am that no one was going to be available to help and no help would be available until morning. The single worst experience ever. I drove there at 1:30 am and picked her up on this quiet road and had her car repaired in the morning by an actual real company, not this crackerjack AAA roadside service. I will never, ever use AAA again. I have GEICO and roadside comes with it anyway, and I don't know if their service is any better, but at least I don't have to pay for it. AAA is a joke.

A few months my car died in my Sister In Law's driveway. As a member for years I called AAA to tow my vehicle to the dealer. At first the lady at the other end says they would send someone. After 2 hours someone arrived, tried to start the vehicle but was unsuccessful and advised the office I needed a Tow. They advised a tow truck would be there from the adjoining town in 2 hours since no one from my town was available.

I am madder than hell! At 8:39pm I requested a tow. AAA told me 12:35am!! Four hours later!!!! Then I got a text they are coming at 10:49pm!! I went outside to wait in my car! No tow truck by 11:15pm (2.5 hours after I requested a tow)!! They said that truck was diverted and another one was 10 minutes away!! No tow truck by 11:45 so I called again!! They said that truck got diverted!! Tow truck finally came four hours after I requested it!! Four hours!!! Are you kidding me??? This is completely unacceptable service for what we paid for and we are promised!! Aaa is ruining lives one tow at a time!! Two other times in the past 10 years, I waited 6 hours and no tow truck came!! I had to pay for one and one came right away!!

I received a membership to AAA as a part of my cell phone provider's service. Thank goodness I didn't have to pay for it, as it's USELESS. I've called for roadside service three times. All three times I was left waiting for hours, without ever receiving the help I needed. I'm writing this after sitting at my location for 3 hours waiting for the service provider to contact me. Finally they contacted me to demand money on top of my AAA subscription. Screw this. TOTAL SCAM.

Waited over three hours for AAA. As a single woman by myself a late at night in a parking garage it was a very unnerving and potentially dangerous situation and I needed help. Unfortunately, I relied on AAA for help. Three hours later, with a totally dead, iPhone battery and completely vulnerable, the security guard in the golf cart felt sorry for me and provided a way home for me. Never ever, ever rely on AAA. This was not an isolated experience, but it was the worst with AAA.

This is the worst company. I got a battery from them last year. It’s under warranty 3 years at that and they didn’t cover it talking bout low voltage. I need to do a recharge. When I bought the battery from them no one told me about the stipulations. I cancelled my membership. I refuse to do business with one who treats the customer like this and I got the battery tested. It was a bad battery. It was also leaking. I will throw away the car before I ever them my hard earned money.

I ordered a tow, they said 8:35 pm. All of a sudden they said 10:09 pm. Was broken down in an alley with my grandkids. I had to pay out of pocket to some random truck driver passing by. They said they were on a route already. All lies and AAA Couldn’t get me a different company. Bad service.

Sadly, I recently lost my husband to Colon Cancer. His car was insured with AAA. I was lost as to how to go forward with selling his car, transferring the title, and insurance issues. God is Good!!! I contacted AAA customer service and GLEN DANIELS answered. What a kind helpful, gentle, patient, knowledgeable, understanding soul! Hats off to Glen and AAA at this very sad difficult time in my life. Thanks again Glen!! Wish there were 1000 more like you!

If I could give it 0 stars I would! It has gotten to the point that tow companies will not work with them because they pay the tow companies pennies on the dollar compared to the regular rate of what they charge per tow. So you sit on the side of the highway for HOURS! Yes, HOURS! waiting on a truck. Because of course the tow companies are going to put their non AAA calls/tows before any AAA pickups because they actually get paid for those tows! We have even waited DAYS on tows through AAA only to end up just cancelling the request because we had to make other arrangements. Do NOT waste your money on a membership!

I called to get towing for my son on my policy. I was met by two rude nonchalant workers who care less about my son's situation. I thought in time of need people would care. They don't. First rep told me I should pay 100 dollars for tow then came back and said my son could call for free. Second rep was ignorant. Chrissie number **. Probably wrong number. Was careless and rude.

Beyond disappointed with AAA level of service. I called 7/8/25 at 9:45am for service because I was stranded and blocking the entrance to a restaurant. I received varying times first 11:36a then 12:10p tow truck finally arrived at 1:45p!! The garage was only 45 minutes away the tow company didn't drop the car until 4:15 and the garage closes at 5, so I had to wait until next day 1:45 to 4:15??? Unbelievable! Then on 7/9/25 the mechanic cannot analyze the car because the AAA warranty battery is dead after trying to charge it for 5 hours! So he removes the AAA battery 10 minutes before the driver arrives in order to move the car the AAA battery van driver says it voids the warranty because the battery was removed AAA policy seriously!!! The history from the previous service call and ALL I endured these last 2 days and as a valued customer since 2011 was not even considered SHAME ON AAA!

I hate this insurance company; they lured me in and then ripped me off. Their whole agenda is sales and profit. I called several times to resolve the issue of overcharging. My insurance agent, who promised legendary service, never returned my phone calls. All escalation efforts were met with, "We are sorry, but there is nothing we can do," This company is a gun for hire, and I am in the process of switching to a different home and auto insurance company. Do not trust them!!!!

It's best that you just double whatever ETA they recommend. And the service they provide is often sketchy or grumpy, so you're often better off finding a local automobile company to assist... My review recommendation is that you do all you can to find auto services away from AAA, because they are terrible.

If zero was available that's the real grade AAA deserves. Too big for the customer service needed to make people happy. Years I have been with AAA since 18 years old, and recently turned 59. The service is horrible in the Mid City area. American Eagle Tow is the main service provider and they run the tow business like it's from a third world Country. Seriously, they lack common sense skills and clearly it's about the cancellation and not actually towing. Promise you companies like American Eagle Tow in Los Angeles are what's wrong with our business practices in the USA.

I've been a member for years, because I wanted the "peace of mind." However, I broke down yesterday. They kept saying they were "checking" and would get back to me but only responded when I messaged them (which prompted several identical and frustrating messages from them). I know the tow distance was long (around 90 miles) but they promise 100 miles towing distance and that's what I've paid for. I waited HOURS outside in the heat. And finally had to call someone else to come pick me up from 2 hours away because I was stranded in a secluded area at night as a woman - because by the time they admitted it wouldn't be "tonight" it was 10 pm and all my options were gone.

We have been members of AAA for 35 years, so it is not that we just signed up and did not get our way. I needed AAA to provide roadside assistance, the very thing we have paid for so many years. They took 45 minutes to acknowledge that they were "Looking for a company", so I used another service. That service got back to me in 5 minutes and said a tow truck would be there in 75 minutes, which turned out to be about 90 minutes. The driver of the truck said they get all the calls from AAA and mine was not one of them. AAA customer service said, "We're sorry, we sent them an electronic notification" and that was it.

They try not cover a tow when you use more than 2 a month. They do not give details that could affect your car been tow. Like you have empty everything from the vehicle. Bad service. I cancel that service. Waste of money. I will save that money for when you have use a service.

They are absolutely horrible, we called for a tow. Estimated 2 hours for a pick up time which is absolutely ridiculous. We get to the 2 hour mark and call them. They still can’t find us a tow truck and still can’t give us an update. They escalated it further and still we sit here 3.5 hours later. We called a tow company themselves and they said they come get us in 20 minutes for 100 bucks. Save your money and your time! Get rid of Triple A. They suck.

We had a tire blowout on our RV and had paid for the upgraded RV coverage through AAA. When we called for service, we provided the make and model, and even confirmed it was an RV. We were told help would arrive within 30 minutes and received a text confirmation. After that, we couldn’t reach a live person—only an AI system. Three hours later, a tow truck finally arrived, only for the driver to tell us he had been dispatched for a Ford F-150, not an RV, and he couldn’t help. He left, and we had to start the entire process over.

I joined triple-A service because my cars have higher. My watches on and we do a regular commute back-and-forth from Rochester to Buffalo New York. When I called for service, they told me it was an existing condition and therefore it was not covered.

AAA didn't come when daughter locked keys in car. I got to her about 3 hrs later. Called AAA to let them make it right, they said $40 returned to my account, which, since you pay for the whole 12 months in advance, any normal person would believe that to be thst they were returning money to my card. But got a note in mail that said it was $40 in AAA Dollars and I’d only see it as a credit and ONLY if I renew in 5 months!!

Flat tire, guy came with wrong tools (lol), gave up. Called AAA with me for a tow truck pick up (5 hours later FR). They showed up only for the tire shop to be closed. Had to pay extra to take it elsewhere then Uber home.. Thanks chief. Insurance didn't save me money. It actually actively screwed me.

AAA is not what it use to be.. Joined using the Premier but when it was time to use the tow company didn't show up then we received a call from the "supervisor" basically saying call back the next day after a call was made for service on Monday and was told "it was a busy day" so we patiently waited and unfortunately no one showed up. The supervisor said to "Call back" the next day.??? This is so messed up. AAA offered a service that they could not provide. The premium service that was paid for. The representatives was so not concerned.

I signed up for AAA Plus thinking I’d be covered right away. $85 for the membership—fine. Then I needed a tow the same day and got hit with an "expected" $125 "service fee" because it was within the first 3 days of signup. What they don't make clear is that your Plus benefits (like free long-distance towing) don't actually activate for 7 days—until then it’s an extra $7 per mile beyond the basic coverage. I even told them: "Why don't I tow it 3 miles for free today, park it somewhere, and I’ll call you in 7 days to finish the job for free under my Plus benefits? If you waived the mileage fee, that would save you the cost of sending two trucks!" Their rep actually said: "Yeah, I understand it sounds silly." 100% bait-and-switch.

AAA is no longer the company we remember as serving customers with class. They are a rogue company who finds a way to get you to their customer service locations to have your car serviced for a reason that may not be valid. They sell bad batteries through their affiliate, Pete's AAA Mobile Services. Beware especially when you are stranded on the side of the road and have your battery checked. The batteries are inferior to regular batteries. They are designed to lose a charge after 4 days or more. Sometimes before. This is a fact! They don't want to be responsible for anything that goes wrong and will weasel out of their responsibility.

I got locked out of my car as a 16 year old girl because I left my key fob in the car. My mom has a membership, but I don’t. I just signed up for one and he left me here in the middle of nowhere. My mom doesn’t even have a car to pick me up. His name is Jacob S and he is located in Western New York and drives a ram. Honestly, I’m disappointed. He was also very rude and dismissive and refused to talk to my mom on the phone.

Worst service ever!!!! We have been waiting over 3 hours for a tow. This is absolutely ridiculous. We will be canceling our service ASAP!!! Please anyone considering AAA towing service think again!!!!

Avoid at all costs, save your time, money, and headache! Worst experience I have had in 50 years of life, seriously couldn't be more disappointed! Trust me! Don't fall for the pitch, they could care less!

DO NOT USE THEM. AAA used to be the gold standard of roadside assistance - that ship has sailed. Had a check engine light come on in my vehicle last night. Call in was 25 min wait, so I used the "app". After finishing my roadside request my account moved to Request Received - Awaiting Assignment. It stayed there for more than an hour. At this point I called in - was told my information was there - and that my account was assigned just the app hadn't updated.

I have been a member of the Auto Club for over 37 years. But this year I am extremely disappointed in the Club. I paid for the membership in March. It is now June 19th and I have not received my membership card! I sent an email in April about no card yet. I got frustrated and went into the Office on Adams and Figueroa (HQ) and spoke a manager in person and he said that there is a mix-up in the system with the address and they would correct it. It is now 2 MONTHS later and still no cards. My dear wife early in June and spoke with someone. I am now very frustrated and disappointed in AAA

I called them last night and after getting disconnected on their side twice, they told me it would take 4 hours for someone to come tow my vehicle which was close to some 20 auto shops in the middle of town. Then, they sent someone who couldn't speak a word of English only to call me yelling that my car doors were lock, what? Turns out, the incompetent driver was trying to open a door if some poor dude half a block away ignoring all the info AAA supposedly gave him. So after 15 min, he found my car and towed it in.

AAA enrolled me in 3 different roadside assistance programs, charging me on 3 different accounts. When confronted with 3 membership cards I find their staff the most dismissive employees. First instance, when I went in person to the Aaa office in San Diego, the employee dismissed my claim of being overcharged for 3 different accounts under the same membership address. Another time, I was on the phone with an agent, questioning the bothersome monthly promotion coming from Aaa, promoting life insurance membership while I had subscribed to life insurance, assuring me not to worry about it. I am disappointed that the staff is dismissive and not taking customers' concerns.

[Requested service in San Jose Ca - spoke to Agent our of Arizona.] My car became undriveable after a tire blew out in a hospital parking garage. I didn’t have a spare, so I contacted AAA to use one of the five-mile tows included in my membership. However, my request was rejected because I wanted the car towed to my home—not a AAA-approved garage. I was questioned about why I wasn’t taking it to one of their approved shops and told that my request would not be honored. I ended up having to borrow a spare tire from someone just to get my car home. This situation was stressful and frustrating, especially when my vehicle clearly couldn’t be driven. I expected better support from AAA.

We moved to Florida in 2022, December. Before we closed on our property we contacted AAA insurance. We had a bundle policy in Kentucky and wanted to continue with our new home in Florida. We met with Dawn ** and she walked us through everything we needed to know. From car insurance, an umbrella policy, jewelry, hurricane and flood insurance for our property. Having so many new items in this home, irrigation system using a well, pool equipment, roof solar for heating the pool, a security system, and water purification system to name a few.

They didn't call back or send someone. Then prorated the refund by the month. When it is not a monthly fee. I had not used any of the 4 calls I was entitled to. I got a prorated refund based on the months I left until renewal.

If you are considering joining Triple A, save your money! They are no help whatsoever! You are better off on your own to find assistance. We have been members for one year and thankfully never had to use them but when we needed roadside assistance at dark, they never sent out anyone. We ended up handling it ourselves by using Yelp for assistance. So needless to say, we will not be renewing our membership.

I have always valued AAA and have had coverage first from my parents at age 16 until now. I’m 80 years old. We were upset when a granddaughter had to be taken to the hospital and my daughter accidentally locked her keys in her car. They first could not locate her number (visiting from another state) then took 5 FIVE tries telling us service was on the way, then calling back to say we don’t think we got something right, then they accidentally disconnected the call. Two hours later our daughter is still trying to follow the ambulance to the hospital when they text the address where they arrived (after we spelled the address “Eighth Street” for them and they sent the agent to “Elm Street”)! Absolutely THE worst experience ever with AAA. Horrible. And the telephone agents were absolutely clueless at what they were doing.!!! Infuriating. Especially so in an emergency!!

I have AAA membership. I broke down near the National Airport in DC today and called AAA at 7 p.m.. I was told that the truck will come to tow the car before 7:45 p.m. When the truck did not show up as promised, I called again and was told that the truck was running 5 minutes late. When no one showed up by 7:50 p.m., I called again and was told to wait another half and hour. At 8:20 p.m., no one showed up. I called AAA and was told to wait another half an hour on a busy road in front of the major airport. I told AAA not to bother and called a towing company that a policeman that came to check on me recommended. Needless to say, I shall not be renewing my AAA membership. It is useless.

This company needs to be audited and severely reprimanded. We used them for their home insurance. They were fine. Good price and coverage. We signed up for autopay each month. No problem. Our year long subscription expired, but we didn't receive notice until after the fact. Since they sent a letter through USPS, we didn't get it until mid-month. No emails, no calls, no texts. Apparently you get 20 days of not paying before they cancel everything. So now, we are out home owners insurance and an auto coverage.

My recently deceased mother had a AAA membership, and AAA took intentional actions to delay and interfere with providing me a refund for the potion of her membership that was unused due to her death. AAA's supervisors acknowledged to me that AAA sets procedures to direct its representatives to send a check to the deceased member without allowing the heirs of the deceased member the opportunity to first provide documentation showing they are entitled to the funds. When I escalated the matter to AAA's general counsel's office, that office failed to promptly handle and delegate my complaint, failed to respond to basic requests for information, including providing me with my mother's membership agreement that I requested, and otherwise hid behind line-level employees to evade accountability for its organization's misconduct.

They SUCK! Take your money unauthorized and then don't return it! Horrible phone customer service!!! Unknowledgeable about their own policies and payment methods. Do not give these idiots your money!!!

This is so ridiculous, they ask me to go direct pay, I did and then my rate went up not down. They stated if I get multiple insurance policies my rate will go down, it did not!!! I feel like I was played; they sent this message like is you want your rate to go down please answer these few questions (I did). My rate went up. The representative stated due to my answer of mileage they base it on a yearly type and that why my monthly rate went up. I pay 375.00 a month for full coverage, liability on 2nd car, 2 life insurance policies and home insurance. I will be looking for another insurance company. If I could give no stars I would.

AAA is horrible!!! Would give 0 stars if I could!!! Wait times are very lengthy even when you notify them that vehicle is not in a safe spot. A friend waited 7 hours for a tow recently which is ridiculous. Had my car breakdown in the middle of a blind curve and skipped calling them today. Now to see if they will reimburse me for the tow I had to have quickly. Knowing that the highway patrol was coming and if they called for a tow I would be charged more, I placed a call to a local company who was there in 20 minutes. If AAA would have been called I’d probably still been sitting there waiting. Not worth the money anymore. The only reason I keep it is because I had auto renew on and didn’t catch it in time and my daughter is on my policy as a secondary. She lives in a more populated city where service is maybe a touch better. After this year I will probably cancel.

My battery died and I needed a tow. AAA offered instead to send someone out to install a battery for $215. When he arrived he claimed in was particularly hard installation and needed to charge me an extra fee. Keep in mind I had to give them all the details of my vehicle in advance so they knew what battery to bring.

AAA Waukesha on Mooreland Road. I have had the worse luck with AAA and their billing. At 1st they could NEVER get my bill correct and tried to overcharge me several times due to their "computer". I literally had to go into their office and face to face with them and then it was a whole different story. Then I had a good run with them and all seemed to be going smoothly. Until recently, when they said my auto payment did not go through for my auto. I literally had to go back into their office and get it straightened out and provide my CC AGAIN to them. Now my renters insurance has expired! Even though I spent 30 minutes on the phone with 2 different people so that they could transfer my information from 1 computer to the other. Thinking it was all good to go, when I was in the office yesterday fixing my auto insurance they told me since my renters insurance lapsed it is now DOUBLE what I was paying! From 186 to 460! WT??? Absolutely NOT!

AAA left me and my wife stranded at a closed gas station with a man that kept going back and forth from the station looking for **. Called AAA for assistance with a flat tire, thinking I only needed air. After an hour, someone came and told me I needed a tow truck, as they only had one which they were keeping to use in the area in case of an accident. Called back for assistance, only to be told a second time that I was out of tows, even though I had only recently paid for my membership renewal and did not use before today. Had to try and get Nashville, TN to fix this error so that I could get help in Goldsboro, PA. Was told that this was a computer error, which would eventually work itself out. When?

Called for a tow at 6 pm. Was not given an ETA or contacted again. Asked for an ETA and was told soon. That time came and went so I asked again for an ETA and was told soon. That time came and went as well. I asked every half hour or so and was told soon or a driver is on their way. It’s currently 11 pm and I have not heard from a driver about when I would be towed but the AI insists it will be in 15 minutes though I fully expect to be here until 8 am tomorrow with this AI telling me someone will be here within the next half hour every time I ask. If I could give zero stars I would.

I seriously do not understand how AAA is still in business and has not had a huge class action lawsuit against them yet. They truly are the biggest scam. Charge you for a service, and every time I have tried to use it I am told they “do not have any providers in my area” (mind you I live in a major city where there are a ton of towing companies). They have left me stranded in very dangerous situations numerous times now. And what is their point of even asking “are you in a safe location?”. You tell them no and they still don’t do a thing!

16 year member. Called to have a tire changed and we were refused service stating that the vehicle was a commercial vehicle. It is a Nissan Frontier that had two magnets on the doors advertising our business. They refused to help and left my wife and daughter STRANDED on the side of the road. But they never had any problem taking my money every year. SHAME on you for this!!!!

Waited over 2 hours in the middle of a busy highway after telling the dispatch services we were not in a safe location. They said someone would be out within an hour. I had to call back after receiving a text stating our service had been pushed another 79 minutes after waiting an hour already. The car was almost hit several times due to the location of the breakdown. There was no urgency to help get us off the road.

I needed to remove a family member from my roadside coverage and I did so on my website account with AAA before the term expired. Lo, I got billed for the same renewal so I call 4 days after the new term, and I am informed that I cannot DELETE someone from my account online, but I can ADD someone my account online. BUT there is no content informing me of that ONLINE. Furthermore, they charged my account 30 DAYS before the new term began and so I am paying interest and they are making interest for 30 days. Would they credit me? NOOO! This used to be a family oriented company we could all rely on. I AM DONE WITH being treated like something less than an insect.

Sirena ** at AAA office on North Academy, Colorado Springs CO provided excellent service as we bought travel insurance for an upcoming trip. As older travelers it was important to get the right product at an affordable price in case a medical emergency occurs during our trip. She explained every detail of what our product would and wouldn't do for us and was so engaging while answering our questions. The whole interaction only took minutes and was actually an uplifting experience!

I am DONE with triple A after this year. It took four hours for them to come to service. They don’t give a crap about their clients “oh will be there in an hour… four hours later. They are horrible. PLEASE find other car service membership AAA is the worst anymore.

AAA roadside is a joke, I live in Florida called AAA for some roadside assistance and they sent all of my information to Tennessee for roadside assistance. That was around 1:45pm and the at 2:30pm AAA driver in route, I made a comment about Florida rep. are in Florida, yes. Dispatch sent it to Tennessee. We will send it back to Florida, 3:30 Driver called, "Where are you?" I gave him my location. "That's not my area." Sent it back to Dispatch, "We will send someone else out," got a call from that driver, "Where are you at?" Well I'm not in that area. 4:00pm back to Dispatch, "We will send someone else out." now it's 5:00pm on I-75, need I say more. Driver called, "I'll be there in 25min." It's now 5:35 no driver. Still waiting on AAA roadside assistance. No one at AAA knows what's going on. The worst roadside assistance I ever had.

My sister was living with me but she moved to TX. When I needed to see what the coverage was I had an issue with the app so I called the number on the card but it was for TX. The lady at customer service said I needed a PA card not TX so she said she going to cancel my card and transfer me. Not thinking about it and really no time to think about it I agreed and she transferred me. Then I spoke to a lady named Delise and she said that I had to buy another plan even thigh the other plan was good until August. I told her what happened and she was amazing. She spent so much time trying to correct the issue the other lady created. It took almost a week to correct it but the time and effort she put in was amazing! I couldn't thank her enough for the great customer service and going above and beyond!

Customer service is terrible when calling. Rude customer service representatives. Called transferred 3 times, customer service representative answered phone while having a conversation laughing in the background. Finally after I kept saying hello she answered Rudely like I was disrupting (her conversation). I told her my reason for calling, she transferred without saying hold on. This company has the worst customer service.

In the beginning it was ok, as the years went by costs went from $6.00 and change to $7.00 and change. But after being with AAA for like 7 to 8 years with no claims it went to $10.00 and change! That's not only unacceptable, highway robbery, and or price gauging. Note: at the $7.00 and change cost I didn't mind, I even had the Gold card. AAA in my eyes should refund either all what was paid in over this period of time or at least half with no use or claims of any services.

Young dude didn't even try to assist me nor were he allowing me to speak to inform him how to assists me. Rude and distasteful to pull up and stand outside his vehicle for 2 minutes then back in his vehicle for 1 minute. I will not recommend AAA or Amana company to anyone and will be leaving a Yelp and Google reviews. Just disgusting how I prepaid for a membership to be waiting forever for someone to arrive then when they do to keep me stranded without even trying to assist.

If I could do 0 stars I would!!! I called at 9pm for a car lockout and paid $90 for service, I got a text saying 59 min wait. An hour and half comes around no update no nothing I call just to be told my case is under a different name and closed!!! Mind you I'm stranded in a city where I'm not from with my child and they were told that!!!! I get placed on hold on and off for another half hour just to be told they can’t send anyone to me until the following day!!! It’s now 11pm!!! I request a refund so I can just find a locksmith on my own and I get told no! I’m like oh yes you are and let me speak to a supervisor…Of course supervisor would not take the call!! I explain to the rep again I’m a single woman alone with a child at 11 pm at night! She proceeds to refund me and says she’ll be written up. I tell her have him call me and I’ll explain I’m sure currently in a better situation than I am!!!!

This is the worst experience I've ever had with them. I've been a member for 15 years. My car broke down with me and my daughter. I had to get to a meeting. I got picked up. AAA would not tow my car because I was not there. They left my daughter stranded. This is unacceptable. I will not be renewing my membership.

So I have been waiting for six hours + to have someone come and replace my battery. AAA subs out to local garages who refuse to honor their warranties. I had my battery replaced last year - that's right. A year old and it's bad. The shop they sent was willing to test it but not replace it because they are no longer honoring their 3 yr warranty. I would hate to think if I had an emergency on the highway. They can't seem to find anyone else to help and I live in cleveland area of ohio (a metro area, not even a boondock area!). Their service has really gone to crap and I will not be renewing.

I called AAA to two my car to on 10/17/2024 I needed my car dropped off at a mechanic shop to repair a window controls. The car was in the process of being registered and tags have not been received yet. I contacted AAA. The AAA tow truck driver towed the car using an old fashion tow truck which lifted the front wheels but kept the rear wheels on the ground. The car is an all-wheel drive. The driver caused the rear wheels to stay on the ground and drove it to the mechanic shop and caused the transfer box to be damaged.

My AAA has been awesome..no issues and always available when I needed help. Towing was good and I didn't have to wait forever for my car to be towed from a dangerous area.....the representative was nice.

Ordered a towing service, at 10AM. ETA was given ad 11:01, Then it changed to 11:59, and again it was delayed to 14:30. Trinity Towing is supposed to take care of me, this is infuriating! I'm supposed to be at work. Instead I am cooking in the sun!

Outstanding Service by Fox City's Towing – AAA’s Mistake Caused Chaos. I want to give huge recognition to the driver from Fox City's Towing (**)—He was absolutely phenomenal. It was AAA that screwed up the address, but this driver went above and beyond to help in a way I’ve never seen before. Despite receiving the wrong location from AAA, he didn’t just give up—He searched the area, asked people nearby if they had seen a breakdown, and worked tirelessly to find my daughter and son, whose car battery had died in the freezing cold. Instead of leaving, he pinned the location with me, texted, called back multiple times, and stayed committed to solving the issue. His dedication was unmatched, and he truly deserves a raise or a cash bonus—this man is a hero.

Last week I walked into AAA on Rt 37 in Tom’s River NJ. I scheduled an appointment for April 1, 2025 to have my 2021 Subaru Forester with 36k miles to have the following work done-rotors resurfaced, new oem pads, new tires balanced and installed, including an alignment. On April 1st I bring my car in at 9 am, there was a different person at the desk, He told me they do not resurface rotors, then corrected himself, and said the person who does the resurfacing of rotors is not in today.

I was with AAA for 8 yrs. They have over charged me so I dropped them. They refuse to follow up and correct my billing problems they have caused me. Back found the charges were fraudulent twice and remove it. Now they put me in collections without proper billing and return all my calls. This has been going on since Aug. I do not recommend them for any insurance needs. Refuse to return calls or correct their wrong billing for me. A terrible experience still happening now. Sick how they treat customers after you drop them. Had to switch cards because of their constant mistakes. NOT WORTH THE INSURANCE ISSUES THEY CAUSE. Sick and very bad customer service in Eau Claire WI. Bad bad.

Last night I called for a tow truck at 1:00 in the morning and I am attaching an image of what I was told by the AAA members. I waited for an hour and 40 minutes on a slow night with no holiday and I could not get what I pay for. I will be going to every single site that I can review and giving you the poorest review on AAA service. They have gone downhill so bad and their people are even worse. To be told at 1:00 in the morning that they were going to have to reschedule it for the next day was an absolute joke and atrocity.

I have been a member of AAA for 19 years. On 2/20/25 I sent a check for $93.00 to renew my membership. They insist that they did not receive the check and I explained to them that it my bank informed me that it was mailed. I was told my membership is overdue and to send another check. Obviously, after several phone calls to get this resolved, I needed to cancel my membership.

Rated 1 out of 5 stars (ZERO wasn't allowed). Phoned AAA for assistance with a boat… Phoned AAA for assistance with a boat trailer tire. After the seemingly endless recorded menu tree got a recording directing me to a text message which puts you on a text menu tree that offered no option for a boat trailer tire. Back on the menu tree finally able to speak to a person. They informed me AAA Plus membership doesn't include trailer being towed. We cancelled our AAA RV Plus because they left us stranded on the interstate because they only change the outside tire of a 2 tired axel and the inside tire blew.

Tamiko was the mechanic who arrived within a half hour from my call. He was capable, mannerable, and capable...he towed my car, helped me in and out the truck. Tamiko was a refreshing breeze in the middle of this upsetting time. He is a great rep for AAA, thank you Tamiko for great service!!!

Edwardo provided outstanding AAA service! He responded immediately, and I could track his real-time location. He called me to confirm details and knew exactly what to ask, including whether I had the key for the locking lug nut. This wasn’t my Toyota 4Runner—I had hit something on the road, causing a gash and an immediate flat. Edwardo arrived in under 15 minutes, worked quickly, and was extremely knowledgeable. We were very grateful for his efficiency and professionalism. Highly recommend his service!

Customer service rude and speaking to managers does nothing. Was hung up on and and still no update. Sent a pull behind tow truck and I asked for flatbed and now I'm still waiting and I have to be at work.

Thanks again for arriving quick with the tow truck, and solved the situation at the spot. I certify that this is based on my own experience and that I have no personal or business relationship with this organization. My name is Nikita.

Keep your money! These people are a rip off… the last few times no one ever showed to get my car. Their automated computer will tell you someone is on their way, two hours later you text and ask where are they at and it will tell you the same thing again they’re getting you an update and you never hear back until you text the number again. We actually got a trailer and haul the vehicle ourselves back to the house And they never called again to tell us someone’s on the way or nothing. Now here we are again sitting in the middle of nowhere 30 miles from our house, but they can’t get nobody to come get us. I’m not sure what our money is paying for other than people to sit at home and give you the runaround.. I’m done!

Worst level of service. I've ordered my sister's card over 2 months ago and still didn't receive a card. I have called and spoke w a few reps and no clear answers. TERRIBLE WAY TO TREAT CUSTOMERS AAA. LOUSY SERVICE. The rep I last spoke with wouldn't even assure me that she would personally follow up with management instead, she wanted me to stay on hold (after leaving me on hold longer than 10 minutes) and insisted that on transferring me..

I am AAA member and my car broke down on my way to gym around 6:50. I call AAA at 7am. I was told that the tow driver will be there by 7:56 am, around 8:02 I contact AAA again and I was told that my order is not on the system that it was cancel. I asked why, they can’t answer. I have to reschedule another towing again. My day was messed up by their action.

Horrible experience. I paid for the premier membership for the purpose of a battery in case I ever needed it. Today I needed it, and the only person who told me that it was not covered was the driver. When I called, I got the run around and they refuse to honor what I purchased. When I asked to cancel, o 'tis another run around.

Awful service, they don't keep you up to date when a tow truck or company will be coming for assistance. They don't text you updates or follow-up with you. They used to be decent in emergencies, now they're crap!

There is NO service in their road service. Have paid for the AAA Gold, extended mileage, road service for years. Tonight our car stalled out at a stoplight at a busy intersection so we called. We placed the car in park in an attempt to restart only to find we could not get it out of park and into neutral. No human answered at AAA. Instead an automated voice told us to check our texts for a link to a form. We had to fill out a long form on line - for “prompter service - in order to get service with a promise of text updates. No text updates were ever received.

I called AAA and requested a tow. I told them I did not feel safe at this location. They assured me a truck would arrive within 30-45 minutes. I was there 4 hours and they kept telling me 10 more minutes….for 4 hours.

The gas gauge malfunctioned on my husband's truck this morning, and he was left stranded on the interstate. From the time I put in the claim, until Dennis arrived with gas, was less than 20 minutes. Dennis was also very kind and professional. I can't say enough about how great he is! Thanks Dennis, and AAA.

Want to caution anyone who considers a membership with AAA that this company has devolved and no longer considers customers worthy of respect. The fleet of drivers are ill trained, inconsistent, don't complete the work or more importantly the reporting of their findings properly. One couldn't jump start the car because his box was out of power and he decided I just needed to be towed.

My granddaughter is scheduled to graduate on May 8th this year. This is a recent change, and I wanted to change, not cancel, my reservation by 2 days. I am so greatly disappointed with AAA, whom I have had for several decades, and this scam of a company for trip insurance, Allianz you have placed on your site. I attempted to file a claim with the supporting information and could not even open a claim. I went through AAA believing you would be the safest way to book. I will not renew with AAA. I am retired, on a limited income, and to not consider a simple change of dates, due to no fault of my own, is disappointing. That purchase was for over $500 which may not be a lot for your large amount for your company but is huge for me. You clearly show me your lack of empathy for a "valued" customer.

My experience today with Michael from Star Idaho was great! He had to drive 40 miles out to my location in Homedale just to unlock my car. I thought keys were locked inside the hatchback. Well… they weren’t! So as my alarm sounded off we opened all doors and tried to get to very back to see if keys were there. Again, they were not! Michael had to leave me as I searched! So 1 1/2 hours later and 10 prayers to St. Anthony the Saint of lost items, keys were in a random bag inside house. He was quick and did a great job. I love the map that tracks driver's progress on arrival! Great website!

Son was stranded in a remote part of central FL. Called at 1:30am. Several calls made. Was told no service until 8am after the 5th or 6th call (by 4am). Why did so many not know this? Waited too long. Upgraded membership paid to get help asap.

Was with them for decades. Always good service. Now, not so much. Just let it slide when I had too much difficulty just giving them my money and letting me talk to another person that didn't understand my questions. Also, I left them when I bought a new truck 15 years ago but came back for seven. This happens again....and again. And do not get me started on the spam....

Disappointed is the best thing I can say. There should be a "Zero" Star Rating. I've been a customer for 40 years. Paid the membership fee for 40 years for four family members - not a small amount in total. Probably have used them 4 times in the 40-year period. Mine was a towing experience - like others. And AAA is great on promises, but their "3rd Party Vendor" selection process - especially for Tow companies - has to have a pretty low bar.

Waste of money to pay for this roadside assistance after paying how many years and 1 time I called at 3 a.m. for help since my loaner car tire popped driven by my daughter on the way home from work, they refused to give the service since I need to be in the place where it stucked for them to send someone coz it's the policy (3 a.m.) STUPID policy. AAA is a big SCAM!!!

Worthless membership. Stranded twice on side of freeway in 2 different cars. Both times AAA wrecker never showed. Some fake company allegedly sent 2nd time. After nearly 2 hours in freezing weather got a real tow company and paid $250.

Worst experience ever, I have been with AAA since the 80s. You left me and my 82-year-old mother in law on the side of the freeway in sub-freezing temps. After multiple calls and texts, you were unable find me at exit 299 on Interstate 69 in Fort Wayne, Indiana. I was just 2 miles from where we needed to be towed. Our car blew an engine leaving us helpless and unable to even run the heat. I finally had to call a local tow company after 2.5 hours of waiting and ridiculous text messages and calls saying you can't find my location.

Called AAA for a jump start and battery check. Initial call was at 9:39 AM. Got a text that they should arrive in 53 min. After 25 min got another text saying arrival in 23 min. 30 min after the due time I received another text saying arrival in 72 min. 45 min after that received another text saying arrival due in 73 min. Then received phone call from AAA driver saying he will be there in 40 min. All together it took over 4 1/2 hrs to arrive. AAA has gone to crap. I remember a few years ago I'd call and they would arrive in 15 - 20 min. WHAT HAPPENED?????

Car stuck. Called AAA. Automated phone sent me a text. Link from text required I fill out form. After completing form it sent me an estimate of an 8 hour wait time. I tried to call the company to get a quicker response time, but couldn't reach a human on their auto-phone. Update: Estimated time passed. No show. I called the company. Kept pressing zero on automated line until I finally got a human only to find out my roadside service request was cancelled. I never cancelled anything. Now I have to wait another 8 hours until 12 midnight (estimate) when I called early this morning. This company is horrible. When my subscription expires, I will NOT renew!!!

Last oil change the dealer warned me of battery in low readings and time to replace. Yesterday the battery was dead and I had to get a jump start. Tech hooked up tester today and it says caution ⚠️. Battery is to be 750 cranking amps and AAA tech meter read 650. Would only sell me a battery and cannot look into replacing under warranty. It has left me stranded once and AAA will not replace a caution battery under their warranty. This is alarming and the public needs to know of this not honoring the battery warranty. This will be passed on to consumer services as well.

I called AAA at 7:20pm on 2/11/25 due to my car being stuck in the snow, and I couldn’t accelerate or move from where I was due to the inclement weather. I was informed, I would get a call within 15 minutes from a driver, that’ll be able to assist me and tell me what the ETA will be and when they’ll get to me. 15 minutes passed, 30 minutes passed and 45 minutes passed — no call. I contacted them again requesting an update, as no one has called me. I am informed once I CALL for an update, that they are unable to assist me because they have a service restriction in place for the weather. I’m not mad about the service restriction, I’m frustrated at the fact that no one called me to update me of this nature. If I didn’t call back, no one would have called me to let me know that. I think this is outlandish, as I was left for dead in the sense.

Thank you, Bradley Towing. You showed up after I had been Communicating about 5 hours with AAA Roadside Assistance of which I am a member. They told me that Drum Hellas Towing was coming to help. I found out that drum hella refused to come up the road. They refused to come to my premises Stating that it was too dangerous to come up my road due to the snow. Then they told me they were going to get an affiliate towing company to come. Help me. I waited a couple hours for that. Multiple phone calls later they told me no one's coming. Meanwhile, we have August County plows. Up and down my road all day long cars up-and-down the road old day long. But they refuse to come saying it was too dangerous.

On Saturday night of 02/01/2025, I was returning home from a nearby supermarket when my dashboard lit up indicating my battery had a charge malfunction. Consequently, I called AAA the following day, Sunday 02/02/2025 and requested battery charge service. The operator who came stated that they did not offer battery charging services, only battery replacement. He checked my battery and stated that it only had 10 volts, whereas a functioning battery had a minimum of 12 volts. Since this was a Sunday and my car dealership was closed, I had no option but to purchase the battery recommended by the AAA truck operator for $291.00.

I live in the Nassau county of Long Island in New York. It is such a shame that this company makes so much money and deprioritize tow truck company's pay which is a disservice to its customers. 5 hours plus to wait on a tow truck. It's horrible customer service!!! Now you guys are so much ingrained with the DMV that you don't care anymore if we (customers) get good services. I spoke to many tow truck drivers and they delay AAA customers on purpose because you guys don't pay a competitive rate, why are we paying you money for horrible service!!

I've been a member of AAA since 1982 and neither my wife nor I can access their website. It does not recognize our passwords, it does not allow us to reset our passwords, and it does not allow us to create a new account. We've called customer service more than once and they keep telling us to do the same things we've already tried, and then tell us they'll contact their IT department so we can try again. It's been three weeks and no success. When we said we wanted to cancel our membership because we are not receiving the guaranteed services, they said we cannot until our year is up. Plus, we should be happy that we are receiving the other services! - and we do not need to have access to the AAA website.

I pay for roadside assistance that includes motorcycle coverage. I have had a couple of flats and needed a tow. Each time I called, I made it VERY clear I needed a flatbed tow for a motorcycle. Both times they dispatched a driver that could not pick up a motorcycle, thus delaying assistance for an extra 2-4 hours. Updates were not provided in a timely manner. When I called back for help, agents acted like it was a huge inconvenience. I am completely dissatisfied with my experiences with AAA.

This is probably one of the worst companies to ever deal with. I would not recommend them to my worst enemy. They do not honor their agreements. They just want to collect the money and not take care of their customers.

Our auto policy was terminated without our knowledge. We never received any sort of communication from our agent. Once we got a letter in the mail that our home owner's coverage would be terminated because our membership and auto was canceled I immediately went to her office (never answers her phone). She told me our coverage lapsed 3 months ago. Unbeknownst to our knowledge we were driving without Auto insurance for 3 months. She told me to reinstate it would be $1300/6 months. I agreed (what choice did I have). A month later we get a bill that our policy was $2600. When I went to her office again, she told me she might have misquoted me. After 7 years of being with AAA we were reinstated as new members because she couldn't do anything for us (in her own words). Very disappointed. Will be leaving AAA and not looking back.

I urge people do not use AAA, I had a very bad experience today trying to have my 2020 Range Rover Velar towed to a repair shop, when you call them they give out false information and the response time waiting for them to tow my vehicle was 6 hours, I would never ever recommend AAA. I would like a supervisor to contact me ASAP so I can explain more about my experience today please because this is unacceptable and it’s not how you treat your clients at all!!!

1/31/25 two week ordeal with dead battery that was jumped 3 times but would not hold charge (car owners elderly 88 & 91 couple). Didn't have a replacement battery, told me to call shops to check their stock. Battery under warranty but as long as they could jump it and test positive they would not replace battery. Talked to mechanic who stated you can jump a dead battery for months but it still won’t hold a charge. Warranty a SCAM. Spent 39 minutes on the phone with customer service only to repeat the story with Horrible Nasty Supervisors who offered no solution. Very disappointed.

Would give zero stars if allowed. Paying $150 per month for membership for 10 years. Tried to use once to have one of my cars towed since it was disabled. Was told that I had to be with car but was 600 miles away at the time. Had to hire and pay for a private tow. What a waste.

FIRST AAA needs better dispatchers, better sense of direction, better communication, and better sense of area location. I called for help with my tire, I was informed that it'll be approximately 30 mins til arrival. Alright, I called and left a message to update that I'd like a tow instead. 30 minutes pass, I haven't received any help or updates. An hour goes by. Still nothing! 4 HOURS HAVE GONE BY before someone finally arrives to assist me! Now I have no issue with Cane whom arrived to help me, he was great! However AAA needs to do better! You guys are supposed to be top tier and the service sucks horribly! 2 stars were really too high for the time it took before help arrived. The address was entered wrong and that made my wait even longer!

I was disappointed in just attempting to get a tow for my motorcycle outside of Las Vegas. The charging system on my motorcycle took a dump on I-15 20 miles outside of Vegas. I'm on the side of the road with 75 mph traffic going by. I call AAA for a tow and experienced several minutes of ads. Seems AAA thinks ads are more important that getting service to customers in harms way. Finally hung up without ever talking to a person. Called Harley Davidson LV they had their trailer within the hour to get me. No ads or waiting on hold. Hmmmmm.

I purchased a battery warranted for 3 years from AAA 14 months ago. Now my car has needed to be jumped 3 times in 2 weeks. The resting battery is at about 25% (their number not mine) capacity which, according to AAA themselves, requires immediate attention.

Such a debacle working with this company, our car broke down last night @ 8pm on the freeway. Pulled over to the median where two lanes merge, not exactly the safest location. A cop pulled up behind us to keep us safe while we waited for AAA. Got a text messages saying a tow was coming @ 9:06 then 9:12. Then another text stating there was high call volume and did not have a time. At which time, the cop offered to bring us home. Prior to leaving I called AAA making sure it was ok to leave the car. They told me yes and that we needed to leave the key with the car. So we did.

I totally lost my trust in AAA for road side assistance, or any financial service. On Sunday, Jan 26th 2025, me and my family were visiting the museum of natural history in Washington DC, when around 1:05pm we decided to leave. My minivan was across the street close to the entrance of the museum. When I turned the ignition key, the battery was dead, so I called AAA immediately. First call was at 1:10pm, they gave me an ETA between 2:45pm and 4pm. At 3:40pm I called the second time, then they told me the driver would be there in the next 50min. At 5:22pm I called the last time, I asked the AAA operator to hurry, because my children were hungry and freezing in the van. The lady put me on hold for about 5 min, I told her that it was very disrespectful what they were doing and she hung up on me.

Worn out lots of cars in my 50 years of driving. AAA always answers my call and now even better. If you allow it, the system knows where you are and communicates by text. The drivers are local and super friendly and helpful. AAA is my Christmas gift to all of the ladies in my family! You don’t need them much, but when you do, they’re there for you!

I’m beyond disappointed with the service I’ve received from AAA. I had my car towed to my house, but instead of leaving it there as requested, the tow truck driver took it to their tow yard without my consent. It’s been sitting there ever since, racking up daily fees. To make matters worse, nobody at the tow yard responds to my calls, and I’ve left multiple messages with no response. Today, when I tried to escalate the issue with AAA directly, I was hung up on—twice. This is completely unacceptable and unprofessional. I’ve been a loyal customer, but this experience has me questioning whether AAA cares about its members. I expected better service and accountability. If this is how they treat their customers, I’ll be looking for another roadside assistance provider.

I have been stranded for nearly four hours in below freezing weather and AAA has done nothing to help. They keep changing their ETA and telling me false information that only made the situation worse.

I’ve been a loyal customer for years in this company which it’s used to be a good company; but now it is not anymore. Service is suck. Every time you need the service it is impossible to talk with an agent to report and schedule an appointment. Now they send you a text message with a link in order to make the appointment and the waiting time is more than 2 hours. Search for other company, do not pay for the membership, it is suck. Run, don’t walk!

Beware! If you need to cancel your AAA roadside assistance policy after 30 days, for any reason, you will not receive any refund. AAA keeps the entire year’s payment. Their claim is that it is their “policy”. I will never return to this company.

I called AAA at 9:30 pm, it is now 3:48 am. Somehow they cannot get anyone out to help me change my tire. I am stranded, 30 plus miles from where I live. It's also 25 degrees outside and I have diabetes. My jack broke so I needed their help - worse is I had to pay $100 because they said I have exhausted my services with them. Well they are fired.

AAA. Awful service. Jumpstart, sent to Auto Zone, one of the battery connectors was barely on! Ridiculous service, you would think they would have seen and fixed it right there. Not worth the money. AAA charges for service. Tried the AAA service center also with poor results.

After leaving us stranded for 26 hours, AAA finally called a towing company. B&B towing in Old Town Maine tried to charge us tolls, gas and file the tow after already submitting the bill for a 200 mile tow. The owner Christopher was mean to us the whole time, then when he went to unhook the car slammed it down hard causing damage to the bumper. After we notified AAA about it, told us to deal w/ towing company directly so we could get abused all over again only this time swearing at us. Then 2 days later we got letter in the mail that they canceled our membership bc we were abusing them!! AAA refuses to compensate us for the 2,000 in damages and on top of that kept our money for the membership and then canceled it. AAA is unlawful and unfair and greedy.

I locked my keys in my car and I was locked outside with my wallet in my car, which had my AAA card in it. Also, my phone was dying. I called AAA and explain to them the situation. A very rude lady answered the phone. Wouldn’t listen to any of my questions and eventually hung up on me and told me to call her back when I had the full address that was on my account which was fine. I called the creator of my account and got the PO Box number that individual had registered the account number under. I called back and they said that they cannot even find an account using the address and they transferred me to the Oakland AAA the lady at Oakland. AAA was extremely nice. Found my account and verified it then she said she was going to connect me to Washington AAA and make sure that they got on the line with me and she did but that took about 20 minutes.

AAA's consumer website is like something out of the 1990s. The customer service journey is antiquated. You cannot make necessary changes on the website and you can also not cancel the membership online. After 4 calls, I finally got someone to cancel the membership.

AAA did NOT come through! At 5:30 pm, in a city located over 30 miles from my own town, I discovered my car battery had died. So in 5° cold weather I called AAA for service this week for a jumpstart on my car's dead battery. I was told that there was a back up due to the number of calls, so I waited patiently for almost an hour in the COLD, before calling back to check on my place in line. I was told that they were working on it and it should be soon. I waited again for a good 45 minutes. Finally received a text that someone was on their way, and I would have help in 47 minutes.

We had AAA for years and never used it. I had a blowout on my motorcycle and called them for a tow. After an hour of heat, mosquitos and robots, I finally got to talk to someone only to find that motorcycles require a different policy. My fault but now I know the wait time and hassle to get your vehicle towed. We cancelled.

Got stuck in a ditch due to bad weather and got two different times of them sending a tow out to get me then back and forth canceling times and then calling saying they can’t get anyone to come out so I called the towing place they selected for me and that one wasn’t in service for the day. They kept asking me if the road was plowed and it was so they said they would send another person out so I’d wait 5 more minutes for another text saying due to bad weather no one can come out. Never using this service again.

Ref #** - Sat 1/10/25 Daughter called for flat tire. Receptionist verified my family membership and said all is good and no cost. Dispatch arrived, could not speak English. Coworker with some Spanish tried to offer communication. End result, they removed the tire, plugged it and said $50 CASH. What?? Tried to explain what my daughter was told on the phone but yet they want to get paid.

My tire burst in the middle of a winter storm. I called AAA of which I am a member and had been for over a year at the time. And probably had used it twice before. They told me over the phone that because I could go in the gas station, which was in a bad neighborhood, I wasn't a high enough risk and that I should just catch an Uber or something and leave my car. Or I could wait but it would probably be nightfall where the temperature was dropping to below freezing so I cancel and drive further on the busted tire. I get further up the road and say I am ok the street and request another tire change. I wait another 1.5.

I had a tire that needed changing in a Starbucks parking lot. My metropolitan city does not have a local wrecker service with AAA. Ables Towing is located 45 minutes away in Bradford, TN. I waited 1.5 hours then Ables towing just got the notification then they refused to change my tire but would only tow it. There was not one ounce of snow on the parking lot. I have been a AAA member since 2008. It is a headache to call for help because the service comes from a small town 45 min away. Then they don’t want to change a tire but will only tow.

I am very disappointed with AAA after 23 years. I bought a battery from them in November and until today they not change it. They say that have guarantee but when the technician comes to the place where my car broken they do the test and do not change the battery. I have been calling 4 times and yesterday my car broken again and I was on the street again. Was so cold and now I am very sick at home. I tried to call them and always the same response. Just I need a new battery that I need and I paid for it. It's very frustrating to pass for this situation and the AAA didn't care for me. Jesse **

I was blown away this morning when I called AAA "Roadside Assistance" (I use that term lightly) to help get me out of a shallow ditch of a county road near our home... I slid sideways trying to get up a hill after some snow. The person on the phone asked "Are you on a paved road?" I told him "No, I am on a county gravel road that goes by our home." He responded with: "We are not going to ask our guys to go off-roading to get you out of a ditch." Unbelievable! I thought that was the whole idea behind "Roadside Assistance"! I have been with AAA for 46 years and have not even used their services for the past 30+ years. I would not waste membership fees on this organization. If I could have rated them zero stars, I would have.

I called AAA for road assistance at 1.25p, they told me, "Within 90min someone will be there assisting you." 3.5 hours later nobody show up and the most important thing they told me it's not our goal. REALLY??? I had AAA for over 10 years and never use it, I told my wife and my brother they should have AAA. Now I will make sure all of us plus more people I know canceled the membership. This is very disrespectful. Dissatisfied. I can't believe it.

I'm on my 3rd day waiting on a battery. AAA keeps sending drivers without batteries even though I tell them that I need one. Not a jump, not a tow, but a battery installation. And apparently it's impossible to get one to your house. A few years ago this was NEVER an issue. Do not waste your money with them, try a different service. I've been a customer for 20 years and the last 3 or 4 years they've gone WAY downhill.

I have been a happy member for many years but that has now come to an end. Two years ago I booked a hotel on their site for a weekend to attend a wedding and it cost about 600.00. When I checked out of the hotel I asked for a receipt and it was about 200 dollars less than I paid AAA. I asked the clerk if I was going to receive credit and she said to call AAA. I did and they told me they would investigate it. A few days later the response I got was unbelievable. I was told that I was given that receipt in error with an explanation about it went through Booking.com and their rates and it all was very confusing. They didn’t want to hear they charged me one price but the hotel charge was 200 dollars less. And blamed the hotel. I swore I would cancel them then but when I received the bill I thought I would just give them another shot.

It’s Jan 5, 2025 - pretty frigid in Pittsburgh PA. Car involved: 1997 Honda Accord. I contacted AAA via the app and they texted me. I believed I need towed from my driveway. The BOT doesn’t understand English. I thoroughly explained the complex issues leading me to believe it’s not just a dead/weak battery! They ordered simple service when I texted long story explaining the issue — bots don’t understand English!! I had to ask for live agent and even she didn’t order towing when I insisted it needed towed. 2.5 hours later —- still waiting for tow arrival!!! Ridiculous!

Don't waste your money on a yearly towing membership! The few times you might actually need a tow aren’t worth the hassle. The subcontracted tow services play games with your time—they'll tell you they'll arrive in 30 to 45 minutes but have no real intention of showing up that soon. Your request goes into a bidding system where AAA initially assigns you a tow, but if a higher-paying job comes in, you get bumped—again and again. This cycle repeats, which is why you could end up waiting up to four hours for a tow. Save yourself the frustration!

Road service has been good overall, but when trying to cancel it, has been NOT!!! Spoke with them 3 months ago and cancel, they said I would receive a refund for $168 within a couple weeks and so far nothing, after several calls yesterday I spoke with Gale who was somewhat polite but interrupted all the time, she said that they don't give refunds if you pay with a check, supposedly they do refund you if you pay with a credit card, which I was never made aware of, not even when canceling. when I asked her to talk to her supervisor she said that a supervisor would call me back and "surprise!" nobody call me back. They make so complicated, specially for the demographic they serve which is older people.

Service at AAA has gotten slower and more rude in the last couple decades. I belonged to their roadside assistance program for forty years and after what I saw yesterday, will never join again. A friend of mine had her car die on a dangerous highway. She joined triple A right then to get a jump start and was told she had to pay an extra 65 dollars for using her membership on the first day. Literally highway robbery. Spoke to a supervisor who would not change the “policy.” Instead of helping my friend when she needed them, they tried to rip her off so she canceled her membership. A company not worth dealing with anymore.

AYANNA S. Helped me today with a new policy for my grandson which I am allowed to speak on his account. She went through everything thoroughly and was very patient with all my questions. She is a valued employee and was respectful and very knowledgeable. Thank you so much Ayanna **. Both my grandson and all my extended family are members of AAA.

Absolutely terrible service! I called the help number on my membership card, and it suggested using the virtual method for help. That failed, and App said to call. I waited on hold for almost 2 hours listening to a recording about how great AAA is, but no one picked up, and no help. I gave up and made other arraignments.

I been with AAA since 2007. They were great but for some reason when 2022 their service has been I mean really sorry!! Have you waited for hours and hours they don't respond back or let you know how long or nothing! When they tell you a tell it still be 4 to five hours. I hate their service PERIOD. I would not recommend them to anyone.

If I could give them a 0 I would. Was left stranded 900 miles away from home with nothing but lip service from this company... Isolated incident? No, my son was left to wait 3 hours for help with a flat just less than 3 months prior to that. Not the AAA of days of old... Not worth it, looking for a better service.

I have been seeing TV ads for AAA roadside service just before the holidays and I want to let people know to not waste their money! I was a 20-year member who had to cancel and demand my payment back, that's how bad it is nowadays. They couldn't jump start or replace a bad battery even though they should have. BEWARE.

It's ALWAYS a bad experience with this company. Unbelievably inept at what they're supposed to do. Their role is to help people when in distress. How is keeping people waiting on a winter's night 2 hours & 45 minutes and still after all that time they don't even have a towing company confirmed to tow you??? This was the 3rd and now final time I have tried to use them and the other two times it was a 3 hour wait each time.

I was on the road late last night, about midnight when I had a blowout about 3.5 hours from home. It was a cold night about 25 degrees so I decided to call AAA. I received a recording to go to my cell to sign up for service. This was a bad idea on the part of AAA to automate this, when you are cold and in need of help you want to talk to someone.

Maybe this is a Florida thing but AAA contractors seem to only work Monday to Friday 8am to 4 pm. The membership said 24/7 assistance but it’s a lie. I have been waiting until the next day. It’s a scam!!

I called for a tow just before midnight. It is 3:30 and still no tow. I am 80 years old and cold. This is unacceptable. I can wait here until five in the morning or walk home. The thing triple a knows about me right away is my name, my phone number and my date of birth. If one company could not handle it, they should have callled in another. Poorest service on the planet. I’m not only done with them but I am contacting every senior I know to let them know how we are treated.

AAA auto insurance cancel my policy after add my son to my policy. After bunch of call never get clear answer. Week before renewal, even they take my payment, but still cancel my policy, after my expired day I call for new policy they $1000 more from previous policy not change anything even my kid was in first one. After quote I understood why they cancelled because want more money. RIPOFF COMPANY.

Read the whole review. My father was a member for many years. He gave memberships to kids and grandchildren every year. He had a triple A battery installed a short while ago. Unfortunately he passed away 2 months ago. The battery is now not performing as it should. I am his son and called for my mother to see about the battery being replaced under warranty. I was told since he passed that his account is closed and since my mother's name was not on the account the battery warranty is terminated. They did everything together so the reason for her name not being on the account. Didn’t feel the need. Anyways the best they could do was to tell me to go buy another battery and fill out a form, they would review it to see if maybe there was something they could do. A hassle after all these years of membership. I don’t think any of the 7 of us will be renewing our membership.

I went outside and discovered that I had a flat tire. Instead of using the roadside assistance through my insurance carrier I opted to get a classic AAA membership to get help with the tire. After calling to request help I was told that there is a 65 dollar service fee to sign up and use it the same day. Shame on me for not reading the fine print, but when I looked up this "policy" regarding using the service on the same day it did NOT say anything about 65 dollars and also said "A service fee for members wanting to join and use Roadside Assistance the same day may apply".

I have interacted with AAA 3 times for towing a Tesla. Twice for a flat tire and once for a dead battery (battery coolant heater malfunction). Each time AAA sent a tow truck that couldn’t tow a Tesla despite knowing it was a Tesla Today after 3 hours and 3 phone calls Tesla couldn’t identify a towing service. It took my 45 seconds to find and call a towing service that could tow my car. Either towing companies don’t want to discount their services for AAA or AAA wants us to give up & pay for towing ourselves. It cost $162 to tow my car. Our AAA membership cost is $300/yr which we plan to cancel.

My family's had AAA for as long as I can remember but this last time has been unacceptable. It's freezing outside and it's been 5 hours I've been waiting for a tow. The towing co got my order after 4 1/2 hours. I called and was given lies on the arrival time. Arrival time of a tow that wasn't even called in. Unacceptable!

First time, the lazy guy answering the phone, simply read a script about a title transfer which was irrelevant to my question. Then, he put me on hold for 10 minutes. Round two. The same lazy moron said, "wow" when I asked him about insurance. He was rude, stupid, disinterested, and unprofessional. Round three. I went to the Greensburg, PA site to get travel maps. The staff were on their cell phones and did not address me. Looked like typical stupid bureaucrats. I cancelled my entire family's memberships. DO NOT USE AAA. It's become a quasi-government quagmire of incompetence.