AAA Reviews

Called for a tow at 6 pm. Was not given an ETA or contacted again. Asked for an ETA and was told soon. That time came and went so I asked again for an ETA and was told soon. That time came and went as well. I asked every half hour or so and was told soon or a driver is on their way. It’s currently 11 pm and I have not heard from a driver about when I would be towed but the AI insists it will be in 15 minutes though I fully expect to be here until 8 am tomorrow with this AI telling me someone will be here within the next half hour every time I ask. If I could give zero stars I would.

I seriously do not understand how AAA is still in business and has not had a huge class action lawsuit against them yet. They truly are the biggest scam. Charge you for a service, and every time I have tried to use it I am told they “do not have any providers in my area” (mind you I live in a major city where there are a ton of towing companies). They have left me stranded in very dangerous situations numerous times now. And what is their point of even asking “are you in a safe location?”. You tell them no and they still don’t do a thing!

16 year member. Called to have a tire changed and we were refused service stating that the vehicle was a commercial vehicle. It is a Nissan Frontier that had two magnets on the doors advertising our business. They refused to help and left my wife and daughter STRANDED on the side of the road. But they never had any problem taking my money every year. SHAME on you for this!!!!

Waited over 2 hours in the middle of a busy highway after telling the dispatch services we were not in a safe location. They said someone would be out within an hour. I had to call back after receiving a text stating our service had been pushed another 79 minutes after waiting an hour already. The car was almost hit several times due to the location of the breakdown. There was no urgency to help get us off the road.

I needed to remove a family member from my roadside coverage and I did so on my website account with AAA before the term expired. Lo, I got billed for the same renewal so I call 4 days after the new term, and I am informed that I cannot DELETE someone from my account online, but I can ADD someone my account online. BUT there is no content informing me of that ONLINE. Furthermore, they charged my account 30 DAYS before the new term began and so I am paying interest and they are making interest for 30 days. Would they credit me? NOOO! This used to be a family oriented company we could all rely on. I AM DONE WITH being treated like something less than an insect.

Sirena ** at AAA office on North Academy, Colorado Springs CO provided excellent service as we bought travel insurance for an upcoming trip. As older travelers it was important to get the right product at an affordable price in case a medical emergency occurs during our trip. She explained every detail of what our product would and wouldn't do for us and was so engaging while answering our questions. The whole interaction only took minutes and was actually an uplifting experience!

I am DONE with triple A after this year. It took four hours for them to come to service. They don’t give a crap about their clients “oh will be there in an hour… four hours later. They are horrible. PLEASE find other car service membership AAA is the worst anymore.

AAA roadside is a joke, I live in Florida called AAA for some roadside assistance and they sent all of my information to Tennessee for roadside assistance. That was around 1:45pm and the at 2:30pm AAA driver in route, I made a comment about Florida rep. are in Florida, yes. Dispatch sent it to Tennessee. We will send it back to Florida, 3:30 Driver called, "Where are you?" I gave him my location. "That's not my area." Sent it back to Dispatch, "We will send someone else out," got a call from that driver, "Where are you at?" Well I'm not in that area. 4:00pm back to Dispatch, "We will send someone else out." now it's 5:00pm on I-75, need I say more. Driver called, "I'll be there in 25min." It's now 5:35 no driver. Still waiting on AAA roadside assistance. No one at AAA knows what's going on. The worst roadside assistance I ever had.

My sister was living with me but she moved to TX. When I needed to see what the coverage was I had an issue with the app so I called the number on the card but it was for TX. The lady at customer service said I needed a PA card not TX so she said she going to cancel my card and transfer me. Not thinking about it and really no time to think about it I agreed and she transferred me. Then I spoke to a lady named Delise and she said that I had to buy another plan even thigh the other plan was good until August. I told her what happened and she was amazing. She spent so much time trying to correct the issue the other lady created. It took almost a week to correct it but the time and effort she put in was amazing! I couldn't thank her enough for the great customer service and going above and beyond!

Customer service is terrible when calling. Rude customer service representatives. Called transferred 3 times, customer service representative answered phone while having a conversation laughing in the background. Finally after I kept saying hello she answered Rudely like I was disrupting (her conversation). I told her my reason for calling, she transferred without saying hold on. This company has the worst customer service.

In the beginning it was ok, as the years went by costs went from $6.00 and change to $7.00 and change. But after being with AAA for like 7 to 8 years with no claims it went to $10.00 and change! That's not only unacceptable, highway robbery, and or price gauging. Note: at the $7.00 and change cost I didn't mind, I even had the Gold card. AAA in my eyes should refund either all what was paid in over this period of time or at least half with no use or claims of any services.

Young dude didn't even try to assist me nor were he allowing me to speak to inform him how to assists me. Rude and distasteful to pull up and stand outside his vehicle for 2 minutes then back in his vehicle for 1 minute. I will not recommend AAA or Amana company to anyone and will be leaving a Yelp and Google reviews. Just disgusting how I prepaid for a membership to be waiting forever for someone to arrive then when they do to keep me stranded without even trying to assist.

If I could do 0 stars I would!!! I called at 9pm for a car lockout and paid $90 for service, I got a text saying 59 min wait. An hour and half comes around no update no nothing I call just to be told my case is under a different name and closed!!! Mind you I'm stranded in a city where I'm not from with my child and they were told that!!!! I get placed on hold on and off for another half hour just to be told they can’t send anyone to me until the following day!!! It’s now 11pm!!! I request a refund so I can just find a locksmith on my own and I get told no! I’m like oh yes you are and let me speak to a supervisor…Of course supervisor would not take the call!! I explain to the rep again I’m a single woman alone with a child at 11 pm at night! She proceeds to refund me and says she’ll be written up. I tell her have him call me and I’ll explain I’m sure currently in a better situation than I am!!!!

This is the worst experience I've ever had with them. I've been a member for 15 years. My car broke down with me and my daughter. I had to get to a meeting. I got picked up. AAA would not tow my car because I was not there. They left my daughter stranded. This is unacceptable. I will not be renewing my membership.

So I have been waiting for six hours + to have someone come and replace my battery. AAA subs out to local garages who refuse to honor their warranties. I had my battery replaced last year - that's right. A year old and it's bad. The shop they sent was willing to test it but not replace it because they are no longer honoring their 3 yr warranty. I would hate to think if I had an emergency on the highway. They can't seem to find anyone else to help and I live in cleveland area of ohio (a metro area, not even a boondock area!). Their service has really gone to crap and I will not be renewing.

I called AAA to two my car to on 10/17/2024 I needed my car dropped off at a mechanic shop to repair a window controls. The car was in the process of being registered and tags have not been received yet. I contacted AAA. The AAA tow truck driver towed the car using an old fashion tow truck which lifted the front wheels but kept the rear wheels on the ground. The car is an all-wheel drive. The driver caused the rear wheels to stay on the ground and drove it to the mechanic shop and caused the transfer box to be damaged.

My AAA has been awesome..no issues and always available when I needed help. Towing was good and I didn't have to wait forever for my car to be towed from a dangerous area.....the representative was nice.

Ordered a towing service, at 10AM. ETA was given ad 11:01, Then it changed to 11:59, and again it was delayed to 14:30. Trinity Towing is supposed to take care of me, this is infuriating! I'm supposed to be at work. Instead I am cooking in the sun!

Outstanding Service by Fox City's Towing – AAA’s Mistake Caused Chaos. I want to give huge recognition to the driver from Fox City's Towing (**)—He was absolutely phenomenal. It was AAA that screwed up the address, but this driver went above and beyond to help in a way I’ve never seen before. Despite receiving the wrong location from AAA, he didn’t just give up—He searched the area, asked people nearby if they had seen a breakdown, and worked tirelessly to find my daughter and son, whose car battery had died in the freezing cold. Instead of leaving, he pinned the location with me, texted, called back multiple times, and stayed committed to solving the issue. His dedication was unmatched, and he truly deserves a raise or a cash bonus—this man is a hero.

Last week I walked into AAA on Rt 37 in Tom’s River NJ. I scheduled an appointment for April 1, 2025 to have my 2021 Subaru Forester with 36k miles to have the following work done-rotors resurfaced, new oem pads, new tires balanced and installed, including an alignment. On April 1st I bring my car in at 9 am, there was a different person at the desk, He told me they do not resurface rotors, then corrected himself, and said the person who does the resurfacing of rotors is not in today.

I was with AAA for 8 yrs. They have over charged me so I dropped them. They refuse to follow up and correct my billing problems they have caused me. Back found the charges were fraudulent twice and remove it. Now they put me in collections without proper billing and return all my calls. This has been going on since Aug. I do not recommend them for any insurance needs. Refuse to return calls or correct their wrong billing for me. A terrible experience still happening now. Sick how they treat customers after you drop them. Had to switch cards because of their constant mistakes. NOT WORTH THE INSURANCE ISSUES THEY CAUSE. Sick and very bad customer service in Eau Claire WI. Bad bad.

Last night I called for a tow truck at 1:00 in the morning and I am attaching an image of what I was told by the AAA members. I waited for an hour and 40 minutes on a slow night with no holiday and I could not get what I pay for. I will be going to every single site that I can review and giving you the poorest review on AAA service. They have gone downhill so bad and their people are even worse. To be told at 1:00 in the morning that they were going to have to reschedule it for the next day was an absolute joke and atrocity.

I have been a member of AAA for 19 years. On 2/20/25 I sent a check for $93.00 to renew my membership. They insist that they did not receive the check and I explained to them that it my bank informed me that it was mailed. I was told my membership is overdue and to send another check. Obviously, after several phone calls to get this resolved, I needed to cancel my membership.

Rated 1 out of 5 stars (ZERO wasn't allowed). Phoned AAA for assistance with a boat… Phoned AAA for assistance with a boat trailer tire. After the seemingly endless recorded menu tree got a recording directing me to a text message which puts you on a text menu tree that offered no option for a boat trailer tire. Back on the menu tree finally able to speak to a person. They informed me AAA Plus membership doesn't include trailer being towed. We cancelled our AAA RV Plus because they left us stranded on the interstate because they only change the outside tire of a 2 tired axel and the inside tire blew.

Tamiko was the mechanic who arrived within a half hour from my call. He was capable, mannerable, and capable...he towed my car, helped me in and out the truck. Tamiko was a refreshing breeze in the middle of this upsetting time. He is a great rep for AAA, thank you Tamiko for great service!!!

Edwardo provided outstanding AAA service! He responded immediately, and I could track his real-time location. He called me to confirm details and knew exactly what to ask, including whether I had the key for the locking lug nut. This wasn’t my Toyota 4Runner—I had hit something on the road, causing a gash and an immediate flat. Edwardo arrived in under 15 minutes, worked quickly, and was extremely knowledgeable. We were very grateful for his efficiency and professionalism. Highly recommend his service!

Customer service rude and speaking to managers does nothing. Was hung up on and and still no update. Sent a pull behind tow truck and I asked for flatbed and now I'm still waiting and I have to be at work.

Thanks again for arriving quick with the tow truck, and solved the situation at the spot. I certify that this is based on my own experience and that I have no personal or business relationship with this organization. My name is Nikita.

Keep your money! These people are a rip off… the last few times no one ever showed to get my car. Their automated computer will tell you someone is on their way, two hours later you text and ask where are they at and it will tell you the same thing again they’re getting you an update and you never hear back until you text the number again. We actually got a trailer and haul the vehicle ourselves back to the house And they never called again to tell us someone’s on the way or nothing. Now here we are again sitting in the middle of nowhere 30 miles from our house, but they can’t get nobody to come get us. I’m not sure what our money is paying for other than people to sit at home and give you the runaround.. I’m done!

Worst level of service. I've ordered my sister's card over 2 months ago and still didn't receive a card. I have called and spoke w a few reps and no clear answers. TERRIBLE WAY TO TREAT CUSTOMERS AAA. LOUSY SERVICE. The rep I last spoke with wouldn't even assure me that she would personally follow up with management instead, she wanted me to stay on hold (after leaving me on hold longer than 10 minutes) and insisted that on transferring me..

I am AAA member and my car broke down on my way to gym around 6:50. I call AAA at 7am. I was told that the tow driver will be there by 7:56 am, around 8:02 I contact AAA again and I was told that my order is not on the system that it was cancel. I asked why, they can’t answer. I have to reschedule another towing again. My day was messed up by their action.

Horrible experience. I paid for the premier membership for the purpose of a battery in case I ever needed it. Today I needed it, and the only person who told me that it was not covered was the driver. When I called, I got the run around and they refuse to honor what I purchased. When I asked to cancel, o 'tis another run around.

Awful service, they don't keep you up to date when a tow truck or company will be coming for assistance. They don't text you updates or follow-up with you. They used to be decent in emergencies, now they're crap!

There is NO service in their road service. Have paid for the AAA Gold, extended mileage, road service for years. Tonight our car stalled out at a stoplight at a busy intersection so we called. We placed the car in park in an attempt to restart only to find we could not get it out of park and into neutral. No human answered at AAA. Instead an automated voice told us to check our texts for a link to a form. We had to fill out a long form on line - for “prompter service - in order to get service with a promise of text updates. No text updates were ever received.

I called AAA and requested a tow. I told them I did not feel safe at this location. They assured me a truck would arrive within 30-45 minutes. I was there 4 hours and they kept telling me 10 more minutes….for 4 hours.

The gas gauge malfunctioned on my husband's truck this morning, and he was left stranded on the interstate. From the time I put in the claim, until Dennis arrived with gas, was less than 20 minutes. Dennis was also very kind and professional. I can't say enough about how great he is! Thanks Dennis, and AAA.

Want to caution anyone who considers a membership with AAA that this company has devolved and no longer considers customers worthy of respect. The fleet of drivers are ill trained, inconsistent, don't complete the work or more importantly the reporting of their findings properly. One couldn't jump start the car because his box was out of power and he decided I just needed to be towed.

My granddaughter is scheduled to graduate on May 8th this year. This is a recent change, and I wanted to change, not cancel, my reservation by 2 days. I am so greatly disappointed with AAA, whom I have had for several decades, and this scam of a company for trip insurance, Allianz you have placed on your site. I attempted to file a claim with the supporting information and could not even open a claim. I went through AAA believing you would be the safest way to book. I will not renew with AAA. I am retired, on a limited income, and to not consider a simple change of dates, due to no fault of my own, is disappointing. That purchase was for over $500 which may not be a lot for your large amount for your company but is huge for me. You clearly show me your lack of empathy for a "valued" customer.

My experience today with Michael from Star Idaho was great! He had to drive 40 miles out to my location in Homedale just to unlock my car. I thought keys were locked inside the hatchback. Well… they weren’t! So as my alarm sounded off we opened all doors and tried to get to very back to see if keys were there. Again, they were not! Michael had to leave me as I searched! So 1 1/2 hours later and 10 prayers to St. Anthony the Saint of lost items, keys were in a random bag inside house. He was quick and did a great job. I love the map that tracks driver's progress on arrival! Great website!

Son was stranded in a remote part of central FL. Called at 1:30am. Several calls made. Was told no service until 8am after the 5th or 6th call (by 4am). Why did so many not know this? Waited too long. Upgraded membership paid to get help asap.

Was with them for decades. Always good service. Now, not so much. Just let it slide when I had too much difficulty just giving them my money and letting me talk to another person that didn't understand my questions. Also, I left them when I bought a new truck 15 years ago but came back for seven. This happens again....and again. And do not get me started on the spam....

Disappointed is the best thing I can say. There should be a "Zero" Star Rating. I've been a customer for 40 years. Paid the membership fee for 40 years for four family members - not a small amount in total. Probably have used them 4 times in the 40-year period. Mine was a towing experience - like others. And AAA is great on promises, but their "3rd Party Vendor" selection process - especially for Tow companies - has to have a pretty low bar.

Waste of money to pay for this roadside assistance after paying how many years and 1 time I called at 3 a.m. for help since my loaner car tire popped driven by my daughter on the way home from work, they refused to give the service since I need to be in the place where it stucked for them to send someone coz it's the policy (3 a.m.) STUPID policy. AAA is a big SCAM!!!

Worthless membership. Stranded twice on side of freeway in 2 different cars. Both times AAA wrecker never showed. Some fake company allegedly sent 2nd time. After nearly 2 hours in freezing weather got a real tow company and paid $250.

Worst experience ever, I have been with AAA since the 80s. You left me and my 82-year-old mother in law on the side of the freeway in sub-freezing temps. After multiple calls and texts, you were unable find me at exit 299 on Interstate 69 in Fort Wayne, Indiana. I was just 2 miles from where we needed to be towed. Our car blew an engine leaving us helpless and unable to even run the heat. I finally had to call a local tow company after 2.5 hours of waiting and ridiculous text messages and calls saying you can't find my location.

Called AAA for a jump start and battery check. Initial call was at 9:39 AM. Got a text that they should arrive in 53 min. After 25 min got another text saying arrival in 23 min. 30 min after the due time I received another text saying arrival in 72 min. 45 min after that received another text saying arrival due in 73 min. Then received phone call from AAA driver saying he will be there in 40 min. All together it took over 4 1/2 hrs to arrive. AAA has gone to crap. I remember a few years ago I'd call and they would arrive in 15 - 20 min. WHAT HAPPENED?????

Car stuck. Called AAA. Automated phone sent me a text. Link from text required I fill out form. After completing form it sent me an estimate of an 8 hour wait time. I tried to call the company to get a quicker response time, but couldn't reach a human on their auto-phone. Update: Estimated time passed. No show. I called the company. Kept pressing zero on automated line until I finally got a human only to find out my roadside service request was cancelled. I never cancelled anything. Now I have to wait another 8 hours until 12 midnight (estimate) when I called early this morning. This company is horrible. When my subscription expires, I will NOT renew!!!

Last oil change the dealer warned me of battery in low readings and time to replace. Yesterday the battery was dead and I had to get a jump start. Tech hooked up tester today and it says caution ⚠️. Battery is to be 750 cranking amps and AAA tech meter read 650. Would only sell me a battery and cannot look into replacing under warranty. It has left me stranded once and AAA will not replace a caution battery under their warranty. This is alarming and the public needs to know of this not honoring the battery warranty. This will be passed on to consumer services as well.

I called AAA at 7:20pm on 2/11/25 due to my car being stuck in the snow, and I couldn’t accelerate or move from where I was due to the inclement weather. I was informed, I would get a call within 15 minutes from a driver, that’ll be able to assist me and tell me what the ETA will be and when they’ll get to me. 15 minutes passed, 30 minutes passed and 45 minutes passed — no call. I contacted them again requesting an update, as no one has called me. I am informed once I CALL for an update, that they are unable to assist me because they have a service restriction in place for the weather. I’m not mad about the service restriction, I’m frustrated at the fact that no one called me to update me of this nature. If I didn’t call back, no one would have called me to let me know that. I think this is outlandish, as I was left for dead in the sense.

Thank you, Bradley Towing. You showed up after I had been Communicating about 5 hours with AAA Roadside Assistance of which I am a member. They told me that Drum Hellas Towing was coming to help. I found out that drum hella refused to come up the road. They refused to come to my premises Stating that it was too dangerous to come up my road due to the snow. Then they told me they were going to get an affiliate towing company to come. Help me. I waited a couple hours for that. Multiple phone calls later they told me no one's coming. Meanwhile, we have August County plows. Up and down my road all day long cars up-and-down the road old day long. But they refuse to come saying it was too dangerous.

On Saturday night of 02/01/2025, I was returning home from a nearby supermarket when my dashboard lit up indicating my battery had a charge malfunction. Consequently, I called AAA the following day, Sunday 02/02/2025 and requested battery charge service. The operator who came stated that they did not offer battery charging services, only battery replacement. He checked my battery and stated that it only had 10 volts, whereas a functioning battery had a minimum of 12 volts. Since this was a Sunday and my car dealership was closed, I had no option but to purchase the battery recommended by the AAA truck operator for $291.00.

I live in the Nassau county of Long Island in New York. It is such a shame that this company makes so much money and deprioritize tow truck company's pay which is a disservice to its customers. 5 hours plus to wait on a tow truck. It's horrible customer service!!! Now you guys are so much ingrained with the DMV that you don't care anymore if we (customers) get good services. I spoke to many tow truck drivers and they delay AAA customers on purpose because you guys don't pay a competitive rate, why are we paying you money for horrible service!!

I've been a member of AAA since 1982 and neither my wife nor I can access their website. It does not recognize our passwords, it does not allow us to reset our passwords, and it does not allow us to create a new account. We've called customer service more than once and they keep telling us to do the same things we've already tried, and then tell us they'll contact their IT department so we can try again. It's been three weeks and no success. When we said we wanted to cancel our membership because we are not receiving the guaranteed services, they said we cannot until our year is up. Plus, we should be happy that we are receiving the other services! - and we do not need to have access to the AAA website.

I pay for roadside assistance that includes motorcycle coverage. I have had a couple of flats and needed a tow. Each time I called, I made it VERY clear I needed a flatbed tow for a motorcycle. Both times they dispatched a driver that could not pick up a motorcycle, thus delaying assistance for an extra 2-4 hours. Updates were not provided in a timely manner. When I called back for help, agents acted like it was a huge inconvenience. I am completely dissatisfied with my experiences with AAA.

This is probably one of the worst companies to ever deal with. I would not recommend them to my worst enemy. They do not honor their agreements. They just want to collect the money and not take care of their customers.

Our auto policy was terminated without our knowledge. We never received any sort of communication from our agent. Once we got a letter in the mail that our home owner's coverage would be terminated because our membership and auto was canceled I immediately went to her office (never answers her phone). She told me our coverage lapsed 3 months ago. Unbeknownst to our knowledge we were driving without Auto insurance for 3 months. She told me to reinstate it would be $1300/6 months. I agreed (what choice did I have). A month later we get a bill that our policy was $2600. When I went to her office again, she told me she might have misquoted me. After 7 years of being with AAA we were reinstated as new members because she couldn't do anything for us (in her own words). Very disappointed. Will be leaving AAA and not looking back.

I urge people do not use AAA, I had a very bad experience today trying to have my 2020 Range Rover Velar towed to a repair shop, when you call them they give out false information and the response time waiting for them to tow my vehicle was 6 hours, I would never ever recommend AAA. I would like a supervisor to contact me ASAP so I can explain more about my experience today please because this is unacceptable and it’s not how you treat your clients at all!!!

1/31/25 two week ordeal with dead battery that was jumped 3 times but would not hold charge (car owners elderly 88 & 91 couple). Didn't have a replacement battery, told me to call shops to check their stock. Battery under warranty but as long as they could jump it and test positive they would not replace battery. Talked to mechanic who stated you can jump a dead battery for months but it still won’t hold a charge. Warranty a SCAM. Spent 39 minutes on the phone with customer service only to repeat the story with Horrible Nasty Supervisors who offered no solution. Very disappointed.

Would give zero stars if allowed. Paying $150 per month for membership for 10 years. Tried to use once to have one of my cars towed since it was disabled. Was told that I had to be with car but was 600 miles away at the time. Had to hire and pay for a private tow. What a waste.

FIRST AAA needs better dispatchers, better sense of direction, better communication, and better sense of area location. I called for help with my tire, I was informed that it'll be approximately 30 mins til arrival. Alright, I called and left a message to update that I'd like a tow instead. 30 minutes pass, I haven't received any help or updates. An hour goes by. Still nothing! 4 HOURS HAVE GONE BY before someone finally arrives to assist me! Now I have no issue with Cane whom arrived to help me, he was great! However AAA needs to do better! You guys are supposed to be top tier and the service sucks horribly! 2 stars were really too high for the time it took before help arrived. The address was entered wrong and that made my wait even longer!

I was disappointed in just attempting to get a tow for my motorcycle outside of Las Vegas. The charging system on my motorcycle took a dump on I-15 20 miles outside of Vegas. I'm on the side of the road with 75 mph traffic going by. I call AAA for a tow and experienced several minutes of ads. Seems AAA thinks ads are more important that getting service to customers in harms way. Finally hung up without ever talking to a person. Called Harley Davidson LV they had their trailer within the hour to get me. No ads or waiting on hold. Hmmmmm.

I purchased a battery warranted for 3 years from AAA 14 months ago. Now my car has needed to be jumped 3 times in 2 weeks. The resting battery is at about 25% (their number not mine) capacity which, according to AAA themselves, requires immediate attention.

Such a debacle working with this company, our car broke down last night @ 8pm on the freeway. Pulled over to the median where two lanes merge, not exactly the safest location. A cop pulled up behind us to keep us safe while we waited for AAA. Got a text messages saying a tow was coming @ 9:06 then 9:12. Then another text stating there was high call volume and did not have a time. At which time, the cop offered to bring us home. Prior to leaving I called AAA making sure it was ok to leave the car. They told me yes and that we needed to leave the key with the car. So we did.

I totally lost my trust in AAA for road side assistance, or any financial service. On Sunday, Jan 26th 2025, me and my family were visiting the museum of natural history in Washington DC, when around 1:05pm we decided to leave. My minivan was across the street close to the entrance of the museum. When I turned the ignition key, the battery was dead, so I called AAA immediately. First call was at 1:10pm, they gave me an ETA between 2:45pm and 4pm. At 3:40pm I called the second time, then they told me the driver would be there in the next 50min. At 5:22pm I called the last time, I asked the AAA operator to hurry, because my children were hungry and freezing in the van. The lady put me on hold for about 5 min, I told her that it was very disrespectful what they were doing and she hung up on me.

Worn out lots of cars in my 50 years of driving. AAA always answers my call and now even better. If you allow it, the system knows where you are and communicates by text. The drivers are local and super friendly and helpful. AAA is my Christmas gift to all of the ladies in my family! You don’t need them much, but when you do, they’re there for you!

I’m beyond disappointed with the service I’ve received from AAA. I had my car towed to my house, but instead of leaving it there as requested, the tow truck driver took it to their tow yard without my consent. It’s been sitting there ever since, racking up daily fees. To make matters worse, nobody at the tow yard responds to my calls, and I’ve left multiple messages with no response. Today, when I tried to escalate the issue with AAA directly, I was hung up on—twice. This is completely unacceptable and unprofessional. I’ve been a loyal customer, but this experience has me questioning whether AAA cares about its members. I expected better service and accountability. If this is how they treat their customers, I’ll be looking for another roadside assistance provider.

I have been stranded for nearly four hours in below freezing weather and AAA has done nothing to help. They keep changing their ETA and telling me false information that only made the situation worse.

I’ve been a loyal customer for years in this company which it’s used to be a good company; but now it is not anymore. Service is suck. Every time you need the service it is impossible to talk with an agent to report and schedule an appointment. Now they send you a text message with a link in order to make the appointment and the waiting time is more than 2 hours. Search for other company, do not pay for the membership, it is suck. Run, don’t walk!

Beware! If you need to cancel your AAA roadside assistance policy after 30 days, for any reason, you will not receive any refund. AAA keeps the entire year’s payment. Their claim is that it is their “policy”. I will never return to this company.

I called AAA at 9:30 pm, it is now 3:48 am. Somehow they cannot get anyone out to help me change my tire. I am stranded, 30 plus miles from where I live. It's also 25 degrees outside and I have diabetes. My jack broke so I needed their help - worse is I had to pay $100 because they said I have exhausted my services with them. Well they are fired.

AAA. Awful service. Jumpstart, sent to Auto Zone, one of the battery connectors was barely on! Ridiculous service, you would think they would have seen and fixed it right there. Not worth the money. AAA charges for service. Tried the AAA service center also with poor results.

After leaving us stranded for 26 hours, AAA finally called a towing company. B&B towing in Old Town Maine tried to charge us tolls, gas and file the tow after already submitting the bill for a 200 mile tow. The owner Christopher was mean to us the whole time, then when he went to unhook the car slammed it down hard causing damage to the bumper. After we notified AAA about it, told us to deal w/ towing company directly so we could get abused all over again only this time swearing at us. Then 2 days later we got letter in the mail that they canceled our membership bc we were abusing them!! AAA refuses to compensate us for the 2,000 in damages and on top of that kept our money for the membership and then canceled it. AAA is unlawful and unfair and greedy.

I locked my keys in my car and I was locked outside with my wallet in my car, which had my AAA card in it. Also, my phone was dying. I called AAA and explain to them the situation. A very rude lady answered the phone. Wouldn’t listen to any of my questions and eventually hung up on me and told me to call her back when I had the full address that was on my account which was fine. I called the creator of my account and got the PO Box number that individual had registered the account number under. I called back and they said that they cannot even find an account using the address and they transferred me to the Oakland AAA the lady at Oakland. AAA was extremely nice. Found my account and verified it then she said she was going to connect me to Washington AAA and make sure that they got on the line with me and she did but that took about 20 minutes.

AAA's consumer website is like something out of the 1990s. The customer service journey is antiquated. You cannot make necessary changes on the website and you can also not cancel the membership online. After 4 calls, I finally got someone to cancel the membership.

AAA did NOT come through! At 5:30 pm, in a city located over 30 miles from my own town, I discovered my car battery had died. So in 5° cold weather I called AAA for service this week for a jumpstart on my car's dead battery. I was told that there was a back up due to the number of calls, so I waited patiently for almost an hour in the COLD, before calling back to check on my place in line. I was told that they were working on it and it should be soon. I waited again for a good 45 minutes. Finally received a text that someone was on their way, and I would have help in 47 minutes.

We had AAA for years and never used it. I had a blowout on my motorcycle and called them for a tow. After an hour of heat, mosquitos and robots, I finally got to talk to someone only to find that motorcycles require a different policy. My fault but now I know the wait time and hassle to get your vehicle towed. We cancelled.

Got stuck in a ditch due to bad weather and got two different times of them sending a tow out to get me then back and forth canceling times and then calling saying they can’t get anyone to come out so I called the towing place they selected for me and that one wasn’t in service for the day. They kept asking me if the road was plowed and it was so they said they would send another person out so I’d wait 5 more minutes for another text saying due to bad weather no one can come out. Never using this service again.

Ref #** - Sat 1/10/25 Daughter called for flat tire. Receptionist verified my family membership and said all is good and no cost. Dispatch arrived, could not speak English. Coworker with some Spanish tried to offer communication. End result, they removed the tire, plugged it and said $50 CASH. What?? Tried to explain what my daughter was told on the phone but yet they want to get paid.

My tire burst in the middle of a winter storm. I called AAA of which I am a member and had been for over a year at the time. And probably had used it twice before. They told me over the phone that because I could go in the gas station, which was in a bad neighborhood, I wasn't a high enough risk and that I should just catch an Uber or something and leave my car. Or I could wait but it would probably be nightfall where the temperature was dropping to below freezing so I cancel and drive further on the busted tire. I get further up the road and say I am ok the street and request another tire change. I wait another 1.5.

I had a tire that needed changing in a Starbucks parking lot. My metropolitan city does not have a local wrecker service with AAA. Ables Towing is located 45 minutes away in Bradford, TN. I waited 1.5 hours then Ables towing just got the notification then they refused to change my tire but would only tow it. There was not one ounce of snow on the parking lot. I have been a AAA member since 2008. It is a headache to call for help because the service comes from a small town 45 min away. Then they don’t want to change a tire but will only tow.

I am very disappointed with AAA after 23 years. I bought a battery from them in November and until today they not change it. They say that have guarantee but when the technician comes to the place where my car broken they do the test and do not change the battery. I have been calling 4 times and yesterday my car broken again and I was on the street again. Was so cold and now I am very sick at home. I tried to call them and always the same response. Just I need a new battery that I need and I paid for it. It's very frustrating to pass for this situation and the AAA didn't care for me. Jesse **

I was blown away this morning when I called AAA "Roadside Assistance" (I use that term lightly) to help get me out of a shallow ditch of a county road near our home... I slid sideways trying to get up a hill after some snow. The person on the phone asked "Are you on a paved road?" I told him "No, I am on a county gravel road that goes by our home." He responded with: "We are not going to ask our guys to go off-roading to get you out of a ditch." Unbelievable! I thought that was the whole idea behind "Roadside Assistance"! I have been with AAA for 46 years and have not even used their services for the past 30+ years. I would not waste membership fees on this organization. If I could have rated them zero stars, I would have.

I called AAA for road assistance at 1.25p, they told me, "Within 90min someone will be there assisting you." 3.5 hours later nobody show up and the most important thing they told me it's not our goal. REALLY??? I had AAA for over 10 years and never use it, I told my wife and my brother they should have AAA. Now I will make sure all of us plus more people I know canceled the membership. This is very disrespectful. Dissatisfied. I can't believe it.

I'm on my 3rd day waiting on a battery. AAA keeps sending drivers without batteries even though I tell them that I need one. Not a jump, not a tow, but a battery installation. And apparently it's impossible to get one to your house. A few years ago this was NEVER an issue. Do not waste your money with them, try a different service. I've been a customer for 20 years and the last 3 or 4 years they've gone WAY downhill.

I have been a happy member for many years but that has now come to an end. Two years ago I booked a hotel on their site for a weekend to attend a wedding and it cost about 600.00. When I checked out of the hotel I asked for a receipt and it was about 200 dollars less than I paid AAA. I asked the clerk if I was going to receive credit and she said to call AAA. I did and they told me they would investigate it. A few days later the response I got was unbelievable. I was told that I was given that receipt in error with an explanation about it went through Booking.com and their rates and it all was very confusing. They didn’t want to hear they charged me one price but the hotel charge was 200 dollars less. And blamed the hotel. I swore I would cancel them then but when I received the bill I thought I would just give them another shot.

It’s Jan 5, 2025 - pretty frigid in Pittsburgh PA. Car involved: 1997 Honda Accord. I contacted AAA via the app and they texted me. I believed I need towed from my driveway. The BOT doesn’t understand English. I thoroughly explained the complex issues leading me to believe it’s not just a dead/weak battery! They ordered simple service when I texted long story explaining the issue — bots don’t understand English!! I had to ask for live agent and even she didn’t order towing when I insisted it needed towed. 2.5 hours later —- still waiting for tow arrival!!! Ridiculous!

Don't waste your money on a yearly towing membership! The few times you might actually need a tow aren’t worth the hassle. The subcontracted tow services play games with your time—they'll tell you they'll arrive in 30 to 45 minutes but have no real intention of showing up that soon. Your request goes into a bidding system where AAA initially assigns you a tow, but if a higher-paying job comes in, you get bumped—again and again. This cycle repeats, which is why you could end up waiting up to four hours for a tow. Save yourself the frustration!

Road service has been good overall, but when trying to cancel it, has been NOT!!! Spoke with them 3 months ago and cancel, they said I would receive a refund for $168 within a couple weeks and so far nothing, after several calls yesterday I spoke with Gale who was somewhat polite but interrupted all the time, she said that they don't give refunds if you pay with a check, supposedly they do refund you if you pay with a credit card, which I was never made aware of, not even when canceling. when I asked her to talk to her supervisor she said that a supervisor would call me back and "surprise!" nobody call me back. They make so complicated, specially for the demographic they serve which is older people.

Service at AAA has gotten slower and more rude in the last couple decades. I belonged to their roadside assistance program for forty years and after what I saw yesterday, will never join again. A friend of mine had her car die on a dangerous highway. She joined triple A right then to get a jump start and was told she had to pay an extra 65 dollars for using her membership on the first day. Literally highway robbery. Spoke to a supervisor who would not change the “policy.” Instead of helping my friend when she needed them, they tried to rip her off so she canceled her membership. A company not worth dealing with anymore.

AYANNA S. Helped me today with a new policy for my grandson which I am allowed to speak on his account. She went through everything thoroughly and was very patient with all my questions. She is a valued employee and was respectful and very knowledgeable. Thank you so much Ayanna **. Both my grandson and all my extended family are members of AAA.

Absolutely terrible service! I called the help number on my membership card, and it suggested using the virtual method for help. That failed, and App said to call. I waited on hold for almost 2 hours listening to a recording about how great AAA is, but no one picked up, and no help. I gave up and made other arraignments.

I been with AAA since 2007. They were great but for some reason when 2022 their service has been I mean really sorry!! Have you waited for hours and hours they don't respond back or let you know how long or nothing! When they tell you a tell it still be 4 to five hours. I hate their service PERIOD. I would not recommend them to anyone.

If I could give them a 0 I would. Was left stranded 900 miles away from home with nothing but lip service from this company... Isolated incident? No, my son was left to wait 3 hours for help with a flat just less than 3 months prior to that. Not the AAA of days of old... Not worth it, looking for a better service.

I have been seeing TV ads for AAA roadside service just before the holidays and I want to let people know to not waste their money! I was a 20-year member who had to cancel and demand my payment back, that's how bad it is nowadays. They couldn't jump start or replace a bad battery even though they should have. BEWARE.

It's ALWAYS a bad experience with this company. Unbelievably inept at what they're supposed to do. Their role is to help people when in distress. How is keeping people waiting on a winter's night 2 hours & 45 minutes and still after all that time they don't even have a towing company confirmed to tow you??? This was the 3rd and now final time I have tried to use them and the other two times it was a 3 hour wait each time.

I was on the road late last night, about midnight when I had a blowout about 3.5 hours from home. It was a cold night about 25 degrees so I decided to call AAA. I received a recording to go to my cell to sign up for service. This was a bad idea on the part of AAA to automate this, when you are cold and in need of help you want to talk to someone.

Maybe this is a Florida thing but AAA contractors seem to only work Monday to Friday 8am to 4 pm. The membership said 24/7 assistance but it’s a lie. I have been waiting until the next day. It’s a scam!!

I called for a tow just before midnight. It is 3:30 and still no tow. I am 80 years old and cold. This is unacceptable. I can wait here until five in the morning or walk home. The thing triple a knows about me right away is my name, my phone number and my date of birth. If one company could not handle it, they should have callled in another. Poorest service on the planet. I’m not only done with them but I am contacting every senior I know to let them know how we are treated.

AAA auto insurance cancel my policy after add my son to my policy. After bunch of call never get clear answer. Week before renewal, even they take my payment, but still cancel my policy, after my expired day I call for new policy they $1000 more from previous policy not change anything even my kid was in first one. After quote I understood why they cancelled because want more money. RIPOFF COMPANY.

Read the whole review. My father was a member for many years. He gave memberships to kids and grandchildren every year. He had a triple A battery installed a short while ago. Unfortunately he passed away 2 months ago. The battery is now not performing as it should. I am his son and called for my mother to see about the battery being replaced under warranty. I was told since he passed that his account is closed and since my mother's name was not on the account the battery warranty is terminated. They did everything together so the reason for her name not being on the account. Didn’t feel the need. Anyways the best they could do was to tell me to go buy another battery and fill out a form, they would review it to see if maybe there was something they could do. A hassle after all these years of membership. I don’t think any of the 7 of us will be renewing our membership.

I went outside and discovered that I had a flat tire. Instead of using the roadside assistance through my insurance carrier I opted to get a classic AAA membership to get help with the tire. After calling to request help I was told that there is a 65 dollar service fee to sign up and use it the same day. Shame on me for not reading the fine print, but when I looked up this "policy" regarding using the service on the same day it did NOT say anything about 65 dollars and also said "A service fee for members wanting to join and use Roadside Assistance the same day may apply".

I have interacted with AAA 3 times for towing a Tesla. Twice for a flat tire and once for a dead battery (battery coolant heater malfunction). Each time AAA sent a tow truck that couldn’t tow a Tesla despite knowing it was a Tesla Today after 3 hours and 3 phone calls Tesla couldn’t identify a towing service. It took my 45 seconds to find and call a towing service that could tow my car. Either towing companies don’t want to discount their services for AAA or AAA wants us to give up & pay for towing ourselves. It cost $162 to tow my car. Our AAA membership cost is $300/yr which we plan to cancel.

My family's had AAA for as long as I can remember but this last time has been unacceptable. It's freezing outside and it's been 5 hours I've been waiting for a tow. The towing co got my order after 4 1/2 hours. I called and was given lies on the arrival time. Arrival time of a tow that wasn't even called in. Unacceptable!

First time, the lazy guy answering the phone, simply read a script about a title transfer which was irrelevant to my question. Then, he put me on hold for 10 minutes. Round two. The same lazy moron said, "wow" when I asked him about insurance. He was rude, stupid, disinterested, and unprofessional. Round three. I went to the Greensburg, PA site to get travel maps. The staff were on their cell phones and did not address me. Looked like typical stupid bureaucrats. I cancelled my entire family's memberships. DO NOT USE AAA. It's become a quasi-government quagmire of incompetence.

We called AAA to assist us on our 2021 Hyundai Elantra for battery jumpstart around 8:30 -till 10:30 PM and nobody help or assist us this Dec. 12 2024. AAA said 24 hour service assistance and it's cold inside our car waiting for them. Nobody bother to call us for help. Is this their way of helping customer? You should notify us if you are available or not to assist us.

I pay close to $500 in membership fees for our family. I needed a tow of my vehicle, but could not be there to meet the driver. AAA rep told me it was fine for my daughter to meet the driver instead. She is on our policy. They then cancelled my tow when another agent I spoke to said we "can't share tows". I explained I WASN'T sharing a tow. It is my vehicle using my membership, I just couldn't physically be there to meet the driver. It is insane that between our family cards we have NINETEEN tows available, but because I said my daughter would be present to meet the driver instead of me, they won't do it since her two allotted tows were gone. Ridiculous. I am choosing to tow my vehicle with my tow service! Really how does it affect AAA if my daughter is there to meet them instead of me?? I am cancelling immediately. It will only cost $70 to tow the vehicle myself. Much cheaper than what I pay AAA per year when we hardly use their services to begin with.

This is the first time I have used AAA for roadside assistance although I have used other providers in the past having owned numerous leased vehicles over a 25 year period and have never needed AAA for that reason and never knew how superior it was. I don’t know if is superior or if this one experience was a one off. Either way you need another category on your survey for the dispatch and the service technician, Henry who was extremely polite, more than qualified and communicative. You would do well to add a category of “exceeded expectations” and I would have checked that in all categories.

Needed tow for transmission service. Raleigh, NC area. First call at 9:45 AM, estimate for wait was 2.5 hrs. on Dec. 10, no holiday, no poor weather to blame. Made a total of 9 more phone calls for updates, many excuses made, leaving me to rot on hold for over 15 min. at a time, never returning. My membership allows for 100 miles tow, and one CSR claimed the 30 miles to transmission facility was "a long distance tow" and tow company didn't want to do it!

This almost feels like a scam. EVERY time we need assistance, we are told that there are delays and that we would be provided with an eta. However, that’s not the case. Every experience and every encounter is always horrible. Save your money and DO NOT join this!!

For 2 days in a row AAA towing service left me abandoned in my broken down in my broken down car. First attempt took them 8 hours to tow then the tow driver came and refused to tow stating “we don’t tow from a closed repair shop”. I responded “Yea it’s closed because it took you all 8 hours to arrive”. Next day attempted again after now taking several Ubers and wasting my days to have another tow truck driver arrive on the 2nd day to then turn his tow truck around stating that his truck wasn’t working. He didn’t bother to speak to me or update me nor did AAA. After discovering this update AAA then dispatched “another driver” for the third attempt that never showed up after 6 hours of waiting. One AAA membership advocate had the nerve to tell me that this was out of their control and the part of business sometimes. On my way back home after another failed 2nd day of trying to get a tow. YIKES.

I’ve been on the side of the road for a quick flat tire change for an hour and a half with two kids and an elderly mom. I’ve been hung up on, transferred and yelled at trying to get an update. My kids are now crying and scared to be here in the dark and cold for so long with people on the phone not helping or yelling at us.

Trash, you’ll be waiting hours for a simple battery jump start. Waste of money and time. They will gladly take your money, and give you zero updates on when your service is going to arrive/ be completed. Will be canceling my membership, surprised this company still is in business with its constant piss poor management skills.

My f550 died on the road today. I googled medium duty tow service near me aaa was first on the list. I called and told them my truck info situation and that I wasn't a member. No problem they could sign me up for a promotion price gold+ membership for 99$ and get me today service for an additional 65$. Ok I paid 165$ they had me on the phone 45 minutes just signing up and taking my money. They finally get a truck to me another 45 minutes the truck they sent was too small for my f550. They keep me waiting another 45 minutes I finally called back and they told me that they have the proper size truck coming eta is 45 minutes.

I purchased a battery on 5/5/23. Today 12/3/24 it does not work. I looked online and it is under warranty. I looked at my card with expiration date 5/5/25. I'm happy thinking I get a battery replacement. NO, they say my card is they sent me with an expiration date of 5/5/25 and all other correct info is not good. My battery warranty is no good, and I need to pay a membership fee plus an early service fee to have them come look at the battery, this took 6 people and 3 hrs. on the phone and leaving a message with an exec. This is fraud, a runaround, illegal. They sent the card to me. They say I am not a member. Then why do I have a card they sent me that says I am? Please see the image below. Today's date is 12/03/2024.

I called AAA for assistance when my car broke down yesterday at the gas pump. After two more phone calls to AAA and 6 hours later, help finally arrived. That is totally unacceptable! I will be canceling AAA today. It was fortunate for me that I was in a safe location. Is this the kind of service a family can expect if they break down on a busy highway?

I locked the keys in my truck with the ignition on but not running. It was a Friday night and knew they would be busy so I was prepared for a wait. After an hour passed I called back to see how long the wait might be, was told they were busy but a dispatcher would call within 10 minutes to give me an eta. Never got that call. After another hour I called back to find out if they had lost me in the shuffle, was told they were busy and that someone would call me within 10 minutes. Never got the call so after the third hour I called back and was told this time that they could open my car in the morning. I explained that wouldn't work because the ignition was on and had been on for 3 hours. I was told I would get a call within 10 minutes, didn't happen. So I finally decided they weren't going to come. They blatantly lied to me!

I have had the premium AAA for almost 2 years and just had to use it for a 70 mile vehicle tow home .. My call was dispatched out at 9:30 AM on Sunday morning of a holiday weekend. I was expecting a long wait due to those circumstances. For the first 3 hours I received a few automated phone calls stating they were busy and will get to me soon. For the next hour after that I physically called and got a recording stating my call is in the queue and they will get to me soon.

I am beyond disappointed with my recent experiences with AAA. I have been a loyal member for over 25 years and have rarely had to call for assistance during that time. However, the service I’ve received over the past two months has made me seriously question my membership. The first call was for a flat tire on my daughter’s car. I requested a tow to a nearby location, but after waiting 90 minutes, the technician showed up without a tow truck and instead put a bad spare on the tire. This was incredibly frustrating, especially since I had clearly communicated that I needed a tow.

So disappointed in AAA. After sitting for over 5 hours, I gave up on a tow truck ever coming. I called Geico and they sent someone within an hour. Definitely going to be cancelling my membership. Total waste of money paid to them over the years to just be left on the side of the road. I couldn’t even get a human on the phone to tell me if they were still planning to send someone. I can’t upload a receipt since they never showed up.

I Called AAA at midnight. My son had a flat tire with no spare. It was 12 degrees outside. He was standard. No gas station around. First they told me $ 100 for the tow, as we used up our 3 for the year. After I pay the $100 she then tells me the first 5 miles is free then $6 a mile after that. My son was over 60 miles away. She never disclosed this information to me. Then I get a notification that it will be over 5 hours for a tow. Scheduled pick up is 640am. I have never been so upset about anything so much in life. We were not a priority. I am canceling our AAA service. I ended up driving to get my son who was so scared. My sick husband took the tire off the car. We saved 470 they were going to charge on top of the 100 they took. I called multiple tow companies. All had availability and took AAA. They said I would have to pay then ask for reimbursement. They failed at their job horribly last night. AAA does not make you a priority.

I have been a long time member and use service very infrequently. Mostly RMV service at the branch. Towing service is not something I have used in many years. Now that I need that service I am deeply disappointed. After an hour of waiting for an assignment I find that the driver was assigned another call and is heading an hour in the opposite direction from me. I called AAA to see if they could assign me to different operator but was told there is nothing they can do. Don’t join if you would rely on their roadside hazard service. Your insurance company will be much better at that!

Unless you can afford the $100 plus for the premium tiers. Don't bother. They charged me $72 dollars a year for the classic tier. Which only gives 5 miles of towing. 5 miles of towing is literally NOTHING when you end up with a broken down car basically in the middle of nowhere. Then you get charged $7 for every mile over that. Which means you can end up paying nearly $100 just for an extra ten miles!

Can't say enough. Just dealt with them twice over three days. They showed up before they said they would and got me back on the road. The battery installed was better priced than the local shops. This is a great investment. Give it as a gift.

This is the second request to AAA for roadside assistance with zero assistance. They pass the info to a local company and the company doesn’t show. AAA doesn’t follow up or care even when you call and tell them no one is coming to assist. I end up spending out of pocket for help instead of what is covered with this phony insurance - now. I’ve been a member for 17 years and short two years it was great. Leadership has changed apparently- I’m canceling this insurance.

John with AAA, thank you for my tow on my car from my house to Walmart service center, for new tires had to get 4 new tires, ran over screws on the road, had 20-30 in the front two and like 6 in both rear tires... Service was very timely and professional, thanks again John with AAA.

Do not waste your money. By far the worst service you can ever get. They will leave you stranded. They do not care. These people are horrific and miserable. I’m not sure why anybody would ever use them, but they left me stranded not once but twice and they didn’t follow what they promised even though I paid them. They will hang up on you. They must hire people that are not professional and I hope they never make it. I’ve seen so many bad reviews on them. I never believed it until they left me stranded for hours and I had to pay $400 because they wouldn’t send me a tow truck even though it was covered.

After carrying AAA for years and not using them I have an motor failure and stranded in middle of row. A call was placed at 3:30 pm. I was told a truck would be there in an hr. After 3 hrs stranded I called again and was told that the truck came and I was not there. Funny I am still sitting here I received no call and the truck was canceled. I resubmitted the request via some kid who could care less and was told they would call me with an eta in 5 min or less. 2 hrs later and no call, I call back and was told a truck should be here around 11 or 11:30 pm.

It is a sad sorry day when AAA only has one, ONE tow truck on the road in New Mexico. Starting off with sending wrong truck, then a eta time that came and went w/o any call update, although received 3 texts confirming arrival at 2:23 pm. My last incoming call from AAA was at 11:565 AM stating driver stuck in traffic. As of 2:54 pm the driver still stuck in traffic at same spot. Really. It's now 3:06 pm. The contracted company called saying tomorrow Morning. Great. I missed appt, I doubt shop will be able to fix, and now have no way to get to work and pick up my son from school. Pretty unreal.

The first 20 years were great. The last 5 abysmal. Waiting hours for tows that never arrived and then having to make other arrangements. Waiting 20+ hours to get my car unlocked after my keys were locked inside. The final straw: getting ripped off over $500 by a AAA certified tow service that towed my teenager son's car over 50 miles away after a minor accident when it was fully operational. After many hours on the phone with several different AAA agents, I was essentially told to "kick rocks". I did, and am now very happy with Progressive Roadside Service.

Absolute nightmare. I waited over 2 1/2 hours only to be told no one was even coming due to my driver being cancelled and moved to an emergency. It was freezing and raining outside and no one ever told me my driver got cancelled or to update me, I had to contact myself. I called 3 separate times to get an eta and each time I was told 30 minutes. I ended up canceling the tow and my membership altogether. Every single person I spoke to during the entire interaction was not helpful, sympathetic, or apologized for all the mess. The replacement tow company I called got there in less than 45 minutes and were helpful. :) If you are thinking about using AAA don’t. Save your money and time.

I've been with Triple A for years and I'm very disappointed in how I've been treated and spoke to. I needed a tow and the driver was very disrespectful of his coworkers by calling her names and he broke my key to my car. I contacted Triple A about the broken key and was told many stories. One, it was not their fault, it's the towing company, two the key is old and that's why it broke and they won't fix it, and it goes on. I contacted Full Throttle Trucking, who was the towing company and spoke with the owner. He was rude and told me I was a liar. Then at the end of the conversation he asked what did I want done. I said for my key to be fixed. He told me he had to contact Triple A. I have heard nothing from either company.

Absolute waste of time and money. DO NOT SIGN UP FOR THIS SERVICE. They will leave you stranded. If you renew your membership - even though they charge you full price and take their money - you have to wait 72 hours before you can even use roadside assistance.

Tow ordered at 9am. 130pm rolls around and there is still no tow. There is a "delay." Terrible. Would not recommend AT ALL. No One, and I mean NO ONE SHOULD BE WAITING 5+ HOURS FOR A TOW.. I could've pushed it to my destination.

AAA told me that there would be discount for 3 movie tickets is $40.47. Where we went to the movie theater website to order the tickets, There was no discount, we had to pay for the full price is $54.00 for 3 tickets. I called back AAA. They told us to call movie theater, but the movie theater said that AAA discount. They needed to take care of it. We called back AAA and they said, They can’t do anything. AAA discount lied.

WORST SERVICE EVER!!! One star because it's my only option. Called for a tow service at 5:50pm and ended up cancelling the service at 1:00 am the next morning because nobody ever came out. I received 1 text with a link that said an estimated time of 7:20pm. That changed to unknown tow time. Several calls later they never sent anyone out. Never again!

I had a battery failure in 2022. I called AAA. They were quick and I purchased a 72 month battery at that time. Now 2, years later, it failed. Unless I am still a member, they will not honor the warranty. Rude, scammers!

If I could give you no stars I would. I have been sitting on the side of the highway for over an hour waiting for a driver to change my flat tire and I'm being told that it'll be another hour and 20 minutes before somebody comes! If I had known that the service was this slow I never would have gotten my membership! The first driver they sent call me after 25 minutes and told me he was in the middle of another job and wasn't coming, and I've had two or three other drivers call me and although they're only 12 miles away they tell me it's going to take over an hour to be here! I would suggest that nobody ever get this membership!

AAA is horrible. They will not tell your vehicle from a dealership to your house. They say they can only tow to another car repair shop. That’s not what you’re paid to do. You’re paid to tow it where I want limits of miles they did not and will not I’ve been member for a long time, they are horrible and then tow times are even worse when you do get a tow for somewhere else.

They will rip you off be careful. I cancel my membership on Nov 1 because they didn't told me it was going be 154.67 to renew it. When I sign up it was around 80.00 to join. They didn't gave me notice before they renew it so I call the agent, send me a email saying it was cancel on the 1st of Nov, say my refund be back in 3 to 5 business day, no refund. Call on the 8th of Nov she say it wasn't cancel. I told her I got a email when I cancel, she say it be 3 business day to get my money back. Then call today on 13th they don't got no record of being cancel. I told them the person I talk to on the 1st and the email she send. Now they telling me it be up to 10 days now to refund me. I recommend no one get Triple AAA. Go to AARP. They got discount on hotel restaurants and towing. My trust with Triple Aaa is no good

Excruciatingly slow communication when customer service is required. They request the same information you have given three times before, after weeks of hearing nothing. My car was damaged by the tow truck they sent, requiring $1500 in repairs. They will do nothing to help. Avoid at all costs, not worth it.

AAA LEFT MY 70 year old husband on the highway for 14 hours in 90 degree heat. Never showed, I went and changed tire myself! He was heat sick about to pass out and trucks flying by. He thought he was gonna be smashed by a semi and killed that day. Not the same since.

I’ve been waiting since 3AM… It’s now 6:30 AM and still no one has come… I keep getting calls asking me questions seems as though they are trying to find a reason not to come. I intend to find another service. AAA has gotten worse over the years.

I’ve been a member for over 15 years. I’ve been fortunate to never need a roadside assistance until this past year and my experience was horrible and making me wonder why I’ve been paying all this money for so many years. Yesterday I got a flat tire on I95 in Florida. I was able to get to the right shoulder but honestly, it’s terrifying when cars and trucks are passing at extremely high speeds.

Horrible service! Downtown 3:00pm on a Thursday afternoon hour and a half wait still no one here. AAA's response is suck it up buttercup. What good are they anyone can do this good of a job. Waste of money.

I'm a member with AAA more than 26 years, and I use the office service during those years several time, yesterday I visit the office at Mission Viejo. Was met with a nice smile and a warm welcome, although there were few members waiting it took less than 5 minutes to call my name. I was met by a dynamic lady. She realize that I having problems standing, she run and get me a chair in order I could sit and fill up the form. Her name is Suki **. I took her name from the badge. She was very professional to finish job in few minutes and extremely knowledgeable and polite. I'm sure that she have a great manager who reflect and train and supervise her. God bless you. Membership #**

Being a AAA member for about the past 5 - 10 years, I have needed them for roadside assistance only twice. On both occasions they offered zero roadside assistance, leaving me stranded on the side of the highway for over three hours on both occasions with no response or follow-up. In both cases I was forced to look for an alternative roadside assistance. I would describe the paid AAA membership as completely worthless. Everyone should be warned to look for an alternative service provider. I have never had worse service from any other company. AAA deserves zero stars.

I have had a family plan PLUS membership since 2005 and have never had to use it, not once, since joining. Two weeks ago my son's car broke down and was towed to a garage where it was towed. (Driver of tow company arrived after three hours because he fell back asleep!) Car was fixed, driven home. Went there today, two days later, to pay the bill, and car would not start up again, and I refuse to put more money into it, so I called AAA to have it towed home, using another of my four services that I pay for, and they refuse to let me, because it was towed to this address two weeks ago. They wanted to charge me $95 + $5 fee + $15 service charge. I pay $300/yr and cannot use the service. DO NOT WASTE YOUR MONEY ON THIS COMPANY AS THEY DO NOT FOLLOW THRU.

5 hour wait in a parking lot for a tow truck. I got the runaround and I was stranded. The AAA associate kept telling me I was in the system and a tow truck driver should be contacting me soon.. My car broke down. I called car center for pick up of my vehicle and that I would need ride also. This all started at 12:15 pm. I was told that someone would be contacting me. So we hung up and I waited. An hour went by. I called AAA again. They said they were experiencing heavy volume of calls and were backed up. Someone will be contacting me soon. Hung up. An hour and a half went by. Nothing. I called them back and told them that if me riding with the driver was holding them up I would get a ride. She assured me that was not the issue and someone would be contacting me soon. This went on until 4:30 pm. Back and forth, same answer every time.

Started roadside assistance since 2:30 pm. It's 10:21. Still no help. I called 6 times. Drivers are always on their way but never show. At 10:35, I am still trying to get a truck to show. DON'T BUY A MEMBERSHIP!!!

I dropped AAA last year after having been with them since 1992. We needed a tire changed while in Virginia (thankfully we were not on the side of the road) and after 12 HOURS we got a call from them that there was no one to help us. We had called multiple times and they kept putting us off. Then my 70 year old sister needed a tire changed in Florida.

My family had been AAA Plus members for over 10 years. Over the summer we placed a call for a flat tire. Jets towing came to change it out- the spare was damaged & couldn’t be used. So the car was going to have to be towed 2.5 miles. The Jets towing, driver told my son that in order to not go back in queue he would have to pay $70 in cash when my son only had $25 in his wallet. The driver took it and then dropped the car off at Big O.

AAA is a lifesaver when a vehicle breaks down, the service is quick and the best of everyone's abilities. The towing service was perfect, the driver's name was Jose, from America's towing service, from AAA. Jose was prompt in his timing, polite, and professional. To have my vehicle break down, and a tow, AAA was the best quality I could hope for and Jose from America's towing was qualified and accommodating, GREAT JOB!

Daughter had a tire blow out around 6 a.m. on freeway in Flagstaff. In town. It's now 9 a.m. and we're being told it'll be another hour before one of their contracted providers can be there. 4 hours - in town. And when she calls you have to jump through hoops to get an actual person on the phone. This money saving feature for them is horrible customer service for someone who is stuck in their car for several hours. I will be switching my family to Good Sam and recommend anyone reading this do the same.

My 17 year old son became stranded last night in Lebanon N.H. 80 out so Miles away from home. It was 9:30 at night and his car was sitting at a gas pump not starting. He called for service and was told someone would be there around 10:23. At 10:20 he received a call stating there was nobody available and he had to wait until morning. I was fuming. We paid to have this service for peace of mind for my son. I am beside myself. I asked my son to give me his card so I could call and tell them what they can do with their membership. My son asked me not to. So this is the best I can do. How DARE you AAA leave a child stranded at a gas station. I have a feeling this is not the first time. I smell a class action lawsuit. I paid money for a service that you did not provide.

I requested a tow at midnight from Anaheim to Inglewood, California and I was told it would take two hours. By the second hour, I received a text saying it’s going to be an additional hour for the driver to come get me by the time. The third hour came. I called and spoke with the agent and they told me the driver would not be at my location until 4 AM.. it makes no sense that it should take four hours for a driver to come and pick someone up to take them to where they need to go and to be a member of AAA for nine years. This is unacceptable. This company needs to sign more contracts with tow companies, so that the next person doesn’t have to go through this.

I needed a jump today. Called Triple A and Tyler was there in no time. He was really nice and checked my alternator and gave me a jump. I was back on the road in 15 minutes. I'm grateful because I was 40 miles from home.

Called for service for a flat tire on a motorcycle, needed to have it towed home. The driver that was dispatched called me to say that he was on his way and when he discovered that it was a motorcycle he said that AAA would not cover it, but they cover for someone to put air in it. So they did that and right away it was flat again. So the driver left the scene leaving me hanging. I have been a plus member for over seven years and may have only used the service twice in that time. Instead they left me stranded and was not there to help me when I needed them the most. I will NOT be renewing my membership EVER!

Absolute worst experience I have ever had, after being a AAA member for over 15 years. The customer assistance representative was arrogant and completely mis-guided as to my needs. Demanding I change my account which I have been using for over 5 years, and now it's wrong and will cost me double what I've been paying.

My membership had lapsed for a couple of months. I was advised, "Renew and you'll get service today." What they fail to mention was an additional $60 for same day service. $130 for a flat tire! I could have bought a new tire. This is my last renew of membership with them. Buyer beware!

Requested a tow at 8:00 PM on October 17, 2024. It is now 3:00 PM on October 18, 2024, and I am still waiting for a tow. They keep saying that they are having a hard time finding a company to pick up the vehicle. They refuse to escalate. I live in the greater Atlanta area where finding a company shouldn’t be a problem. It wasn’t a problem when they took my money. I’ve had their top membership since 2014 and this is completely unacceptable and sad.

AAA disappointed me yesterday. I called for service at 11:35 pm for a flat tire. As always a text message let me know how much do I need to wait. One hour later, I have not received any text or phone calls, I called and was told that they were very busy. I continue calling every hour until 6:00 am when a motorist let me use a compressor to get air on my tire. I made it home at 6:30 am. I get a text message at 6:41 am that a technician was on the way for a 6:45 am appointment. I cancelled the service. Why AAA advertise a 24/7 service if they can provide that service? This is false advertisement.

I have had a membership with this AAA company since 2008 and had never needed their services before. After Hurricane Milton, I had an issue with my car and needed roadside assistance. After waiting 30 minutes, the operator told me that due to Hurricane Milton, services were unavailable. I explained that I had been with them for a long time and had never requested a service before; now I needed it. The operator, not very pleased, said, "I'll place the order, but I can't guarantee anything." She implied that no one would be sent. I waited for hours without any hope. I had to request a very expensive private service due to this situation. I do not recommend this company at all, and as soon as my membership expires, I will be canceling it.

Michael in Westminster, Colorado was amazing. He towed my car to a Goodyear so I could get a new tire. It was late at night and he informed me you can leave your key through a drop box at Goodyear. He’s a very kind, thoughtful and helpful person.

After researching price and coverages with other carriers I decided to go with AAA for home and auto. They weren't cheapest for auto but combined they beat every other option. Customer Service agent was great also. Started in April of this year. Well, after 6 months my auto insurance has already jumped by 18%! I asked why, the customer service agent said "normal" price increase (I live just outside Philly). Unbelievable. Will start checking other carriers next April when this coverage period is over. BTW, only had 1 claim in 10 years with previous carrier.

I’ve been a loyal AAA member since 2010, but after what I’ve experienced tonight, I’m done for good. I called for a tow at 5:30 PM—and it’s now almost 1:00 AM. I’ve been given nothing but the runaround, empty promises, and flat-out lies. Here I am, stranded 80 miles from home, stuck in my truck, and desperately needing to use the bathroom because I kept holding it in, thinking help was on the way!

My husband has had AAA since 2012 and never ever used them for any thing other than today. I understand that the hurricane had an impact on gas but nothing on the website said they could only tow 10 miles. We needed 30 miles tow and our coverage is for 100 miles. We ended up paying 338 bucks for another service and put in a documents & hope in 3 weeks we will get our money back from AAA. Very disappointed. All the money my husband has paid and needed you one time. Put updates on your website. You had plenty of time to do so.

Stranded on the highway over 3 hrs, when I finally got through to someone after requesting help she said she was just about to call me & tell me no one will accept the tow, when I asked why they left me sitting on the side of the highway instead of telling me that she said she will call other facilities and ask them if they will, 20 min later she called and said no one will tow it, I asked what I was supposed to do. She said call 911 & pay for a tow then I can file a complaint.

I’ve been a member for over 20 years. I called for a dead battery. It was a 3 hr wait. Live in town not out in the country. I canceled service call. I will try again tomorrow. I will not be renewing my membership.

This company does not care about customer service at all. When I signed up and talk to somebody on the phone, they did not tell me I had to wait 48 hours for benefits. Everyone I’ve talked to since has been shady and obviously only cares about the company and not the customer. Every time I’ve tried to use the service I have been denied. Recently I tried to get a new battery when my battery died and they didn’t have the battery available anywhere and I live in Salt Lake City, which is not a small city. I have never experienced this lack of care for customers with any large company in my life, and once my membership ends, I will never sign up again.

On Friday October 4th at 1:30PM, my car broke down on I81 just outside of Mechanicsburg, PA en route to a special family weekend event. I called AAA for a tow to the nearby dealer. An hour later they called and indicated, Yes, we were on the tow list. We were starting to get nervous after an hour. Then we got another call one hour later saying they will come "soon". OK, we understood. Then another hour later came another call with the same message. After 3+ hours of waiting, we hired a local tow truck for $150 who promptly took care of us.

I have been waiting for 4 hours in the cold and I have called countless times and no one is giving me an answer. Just telling me to wait longer and that they will call me with updates and then they never call. Terrible.

I had an appointment 50 miles away this morning to Trade in my vehicle. I scheduled the Towing last night. I was told a driver would be at my location within 1 hour window. It’s been 1 hour past the window and now I’m told 45 minutes more. Weren’t dispatched until 9:30 this morning. I have missed my appointment but luckily the salesman is able to wait for me. What happened to good customer service these days?

I had my Mercedes towed by AAA. The driver locked the ignition in an attempt to jump start the car. He also locked the security system. The car was already loaded onto the truck bed. Then he drove off. When I got the car returned panels had been removed and the console had been disconnected. Because the truck driver had to do all these things to get the car off the truck once he locked the ignition and the security system. Now AAA is not addressing the issues. They are having me to spend more money than I have and an attempt to get a diagnostic. This is totally unfair. I simply don't know what to do! I will seek an attorney!! Totally disappointed in AAA!

Terrible. We are in Massachusetts on 91. They send a tow truck from Houston TX. What the? Horrible customer service. No one competent to speak with. I will not renew for this level of poor service. Total incompetence.

Have been a member for 22 years, the past 14 years I have been paying over $200 per year for the Plus RV Plan. In all that time I used them once after locking my keys in the car. On that occasion I had to wait two hours for someone to show up. Most recently I broke down on the interstate while traveling from PA to FL. I called AAA for a tow, they texted me an hour later saying they were experiencing high call volume and would get back to me later with expected time of arrival. While I was waiting I googled "tow service", the first company I called said they could have someone there in thirty minutes.

I’ve been a member for 7 years, and had to use them today. Long wait, driver finally called and said he’d be at least another hour- plus he didn’t have the proper tools to get the job done. Complete waste of time and money. I’m through with triple AAA’s garbage service and lousy customer service.

So far my experience has been amazing!! Hailey made the call I was making for my brother's claim. He is hard of hearing & not up technology so Hailey made the whole process so much easier. Awaiting info on pickup now!

Hard to find maps and plan trips. The only thing AAA wants to do is sell services and hotels. I got the service thinking the online maps and trip planner would be easier. Hard to find the maps without getting tons of ads for hotels, etc.

It’s over 3 hours since I called for service and still waiting for an ETA. I call at 6:15pm and now it’s 9:15 pm when I have to leave home by 6am to go to work. I have been a AAA member for over 30 years and this year have experienced bad service responses.

We belonged to AAA for many years. Never had to use it. When my son's car broke down we were glad that we had a towing service. Called AAA and they would send someone. One and a half hours later called again and they stated the truck was 50 miles away which was to far so they had to find another tow company. Another hour and a half and still nothing. Now they don't know when they can get there! Over all these years of paying them, we could have used that money as a down payment on a new car!! The worst service around! We are done. They will not get another penny from us.

I would give a zero if I could. This company's customer service has gone straight out the windows. After the piss poor service I got 9/22/24 I immediately switched to Good Sam's and recommend it to you all. Top-notch service. I'm done with AAA.

Every time I open my PO box I see another offer for life insurance. The only time I hear from AAA is when they want me to buy stuff. Towing is ok. Never had a problem. But I just renewed again for the last time. Never again. Unless you tow a lot, I think it's all a big waste of money.

I had a radiator hose burst on my van. I called AAA around 2:30 PM for a tow. I was told at that time that I would be contacted between the time of 2:30 and 3:44 pm I agree and said OK I will wait 4 o’clock no call comes until after four saying we currently have no ETA on your towing. Mind you I also mentioned to the dispatcher that there are two people who would need a ride also. She said no problem. When I called back around 4 o’clock to check the status on my Towing I was told there was no one available for the next few hours, possibly 3 to 4 hours and also I was told that they are only responsible to get your car off the highway. They are not responsible for transporting you. Mind you I was just trying to get my vehicle home and a ride for me and my son.

What a bunch of scammers. We agreed on a price, told we would receive the documents to sign via email, and also told we can cancel our current insurance. We canceled our current insurance but no documents were ever sent. When we finally got a response from AAA. They said they can't insure us. No explanation, no apology, nothing. Complete waste of time dealing with these liars.

20 plus years as a premier member that will not renew. 10 days ago requested roadside and shop called. Still waiting on driver and customer service to call back. Tried calling shop back no answer, AAA recording that I have roadside in queue.

AAA Is the worst. They make you sign up for premium service only to give you horrible services. I can’t tell you how many times over the last 4 years they have had me waiting more than 4 hrs in dangerous places. And I’m a man. Your best bet is to go through your insurance company.

Waited for 2 days to get a tow of 17 miles then just recently took over a half a day to get a tow. They're quick to tell you get your own tow service and they may reimburse you. Looking at the options and and a company I'll give you better service. Been with them over 20 years. I guess that counts for nothing.

PSA for those out there trying to get roadside assistance, it’s a gimmick to get you to join and then you’re charged $98 to receive roadside assistance if you’re a “new member” which can be up to 7 days. Membership service was not helpful, and they in fact agreed that it’s unfair and just a way for AAA to make a quick buck!

AAA customer service employees are the most incompetent group of people I've ever had the displeasure of doing business with. They'll gaslight, stonewall and outright lie to avoid having to deal with an issue. I've been dealing with them for 4 months trying to get a refund for a defective battery that one of the businesses they contract with sold to me and have gotten exactly nowhere. Avoid like the plague.

Years ago I quit AAA because they refused to notarize a document for me because, while I was a member, my son wasn't and his signature was on the document as well. I just became a member again because my insurance agent said that a roadside assistance rider on my car insurance might cause a rate increase on my car insurance ever used. Well, the second day after paying for a year membership to AAA, I had a flat tire. I was told that they don't provide the service for the first 72 hours of membership or they charge $60. The worst part is that they were implying that I was claiming service on a pre-existing condition, accusing me of fraud. Great way to treat a customer.

It took you guys 4 hours to send the tow truck. Every time I called back I was told it will take an hour to send someone. Or the place where the tow truck is coming from is too busy. I have the premier membership from you for last 3 years and this was the first time requesting a tow. When I say Horrible experience I mean absolutely the worst experience ever. You made me feel so helpless. There should be a way to escalate to someone else if you are experiencing horrible service like I did.

Cancelled service online a week ago, still took payment out today and then tells me it will take 10-12 days to go back into my account because I have it taken out of my checking account!!! Horrible!!! They are so high as well!!

I've had AAA for over 20 years and basically if you need towing, you're okay. But it's terrible now. I had my Car at another mechanic and wanted to move my Car to another location for repair. The customer service person, upsold AAA Automotive repair shop for my vehicle which I hadn't used them before and agreed. BAD Mistake, I towed my Honda in on Thursday of which the service manager was very nice, indicated I need some repairs okay, but was I in for a shock that from Thursday through today Saturday, it's not repaired because the Union shop mechanic stopped working on it and it's over a Holiday Weekend and I can't get my car back until Tuesday. DO NOT GET A RECOMMENDATION TO BRING YOUR CAR TO THEIR SHOP! Lazy mechanics and incompetence! I'm canceling.

I've been a member for two years and made my first ever call yesterday for towing services. First off I did not have to wait long for a customer service rep and she was very nice and detailed but kept it simple and to the point. I also did not have to wait long for the towing company to contact to give me an estimated time of arrival which was not long either. So all that was A+ .

I’ve been sitting on the side of the highway for about 30 mins waiting on dispatch to find a tow truck driver. I called back to figure out if they’ve found a tow truck driver yet and I was told no. I asked if there was an estimated time that they normally go by and the representative told me no as well. I just have to wait. It looks like I’ll be coming out of pocket for a tow because it’s 3am and I don’t have a tow truck driver and I pay good money for this membership. This is ridiculous.

It is now 6:52am and I'm still on the side of the HW waiting for someone. Multiple calls to service number got me nothing but rude people on the other end. I was quoted several different times through the night, all passing me by. I will be cancelling my membership and warn everyone not to bother.

I pay to be a member of AAA, included with my membership is towing for my car within 100 miles of breakdown to the shop of my choosing. Car broke down for an engine issue on 8/23/23. I called AAA for a tow, they dispatched a tow truck who towed my All wheel drive vehicle by the front tires only and mechanically destroyed the two rear tires, my rear differential, the transfer case and the transmission. Per AAA employees instructions to keep all my receipts, including if l needed to rent a vehicle until my car was repaired. I borrowed a vehicle as to not pay out more money.

Horrible service, treated terrible. I have been customer for AAA insurance and membership for almost 20 years. They insured 1 home and 4 vehicles and 1 RV, but no more! They do not care for anyone! I have tried to continue service with them but I just can't. They will leave you stranded with 3 children, 2 dogs for over 6 hours. Never update you, gave the tow truck driver the wrong cell number so I was all forgotten until I called 2 hours later after being told, "30 minutes tow will be there." Then my insurance adjuster Martha was so horrible. It was the last straw. Never ever again.

After having AAA membership services is 2021 I get a person by the name of Jose on the phone treat me like a child telling me not to talk to him a certain way asking me for information but every time I answer he tells me that I'm giving him the wrong information or that I have to give him some type of information that makes sense. Having to threaten me to hang the call up saying that I'm not speaking professional on the phone I asked him to please to not take advantage but he didn't care. I'm very upset with AAA. At this point I think I'm going to have to cancel my membership. AAA you need to hire new people that are willing to work or want to work.

I recently had an issue with AAA where I called for roadside assistance for a flat repair, and let me tell you my story. I submitted a roadside assistance request with AAA, they sent one of their 3rd party vendors to facilitate the flat repair of my vehicle. The technician proceeded to jack my car with a floor jack and placed it in the wrong place and caused significant damage. He then repositioned the jack and jacked it up again from the correct position to change the tire.