AAA Reviews

My battery was dead on a cold night in September. I called AAA and was told we used all of our calls and that the service for charging the battery was going to be close to $80.00. I told them that this was ridiculous and I would figure it out on my own. I thought my son had used the calls. A near stranger went out of his way to help me. The fact is I was stuck in a parking lot with 3 girls in my car waiting for this NICE man to help me. He had to go home to get his cables. It turns out I HAD ALL OF MY SERVICE LEFT and that the lady on the phone had made a mistake.

I joined AAA elite for $118.00. My Audi Q5 engine seized in Boston and I had a local garage look at it. I took the bus back to my home in NH. The local garage couldn't fix it. I called AAA to tow the car back to NH. It is a 97 mile tow and the elite AAA claims to have a free tow of 200 miles. This is not the case. I needed to be with the car, which would require a bus fare back to Boston, and pay mileage on the tow IF they chose to approve it. I also needed to take the bus back to NH, I couldn't ride in the truck. "It's a long tow, you need to pay the driver."

AAA said 1.5 hours. The company they sent, El Camino Towing from Rosharon, said they were late for traffic. Two hours later, they told us they were dropping off another car first. Three hours later they still weren’t here. We called at 5:30 pm when it was still light. By 9:30; it was dark and we could see coyotes running around. It was too late to call anyone else or walk 2 miles to a hotel. This negligence in making us believe a tow truck was coming sooner put our lives in danger. Awful; after 23 years, we are cancelling AAA.

Called for assistance @ 230 pm, and told qoils arrive at 4 pm. Never received a call nor text, although I gave instructions to do both for updates. Called back at 4 pm. Was told a called was made to me stating I had been informed there was an additional 45 minute wait. Bold face lie!! Never received an update. At the time of this writing, still waiting for tow.

Partner called with broke down VW at 3:15 pm, 5 calls later a tow company 1 hour away will respond... totally unacceptable. Told 7 local firms declined to do tow... response time of 3 hours. Again why pay for horrible service. Been a member since 1980... just upped level to Premiere. Will have to seriously reconsider continuing being an AAA Member.

I got a flat tire yesterday at 7:45am on a major interstate in Atlanta. Highway 285. Anyone who is familiar with ATL knows this is one of the worst highways regarding traffic during morning rush hour. However, I was able to pull off an exit into a safe parking lot of a restaurant. I called AAA at 7:45am and after going through the automated system and waiting on hold for forever. By the time I got off the phone it was then 8:30am. I was told someone could be there by 9:45am. 9:45am comes and goes and no one showed up or called so I call back and ask where a technician is and AAA tells me someone will be there by 10:30am. I say "but someone was supposed to be here already at 9:45am." AAA then rudely tells me "No I just said 10:30am. No one said 9:45am." And then she just hung up on me.

My experience with Mona ** is excellent. She is where helpful to me... I can only say thank you for the professional courtesy. Your words of encouragement have done much to calm my nerves. I appreciate your continued interest in and guidance for my case. Thank you MONA **.

I renewed my subscription and 2 days later changed my mind. Well, I called to cancel and they don’t cancel, OR refund. First call, they told me “they don’t refund”. But would have someone call me back... 10 days later... Second call, they assured me that “they DO refund money” but they were member retention and NOT Member services and that someone would call me back. 10 days later... Third call, back to the old “we don’t refund”. Because it is passed the 10 day buyers remorse timeframe. (But if they didn’t drop the call for 20 days it wouldn’t be.) Oh. And then it changed to “only new customers can cancel” so your only option is to remain a customer. I found out that my insurance company offers the same coverage and it costs me $3.00 a month.

My SUV battery died, was a AAA member, called them and they sold me their best battery - $175 worth, has a 3 yr warranty. I had it 1 yr. 3 mos. and it died - bad cell. I called AAA, they sent out a company that tested it. They told me it was too dead to test. He was at my house 1.5 hrs. trying to charge it as my car was running the entire time. He tested it again; said it was basically inconclusive. He took the battery out of the car, told me to buy a charger and charge it to max, call AAA back to test it again.

My car broke down on the highway 50 Orlando. Called AAA and they said estimated 1 hour and 30 minutes before they come. The lady answer the phone keep on and off so many times. I end up find the local company and paid them. I have AAA Plus which over $100 a year. It bad experience. Not renew again this year.

I cancelled my Triple A policy due to the fact they raised my annual rate by 1000 dollars and I'm a good clean driver with no accidents, claims or tickets! They had already drafted my payment the day before I cancelled. I've been in the phone with several different people and just keep being told it'll be returned to me by check form and within the last 48 hours nobody has even touched my account to start this process. I'm told I may have to wait 1-2 weeks to receive my refund! This has been a huge problem for me since this payment shouldn't have posted to begin with and overdrew my bank account.

Had a flat tire and requested road service after 10 pm. Waited 90 mins for service. Road service guy arrived, changed tire with my spare. I drove off but the car felt as if I had another flat tire. Pulled over to next exit and when I looked I only had 1 bolt holding the tire to the rim. Another road service call; another long wait. Second service guy finds that the tire is connect with only 1 bolt! Other stems are bent and/or broken off. He took off 2 bolts from other tires so he can tow car onto rack. I had to call AAA road service again to tow the car to my mechanic.

I have noticed lately that calling AAA has gotten worse in the past few years. When a person needs a tow they really don't want to be hassled or argued with. The experience that I had tonight with AAA was unbelievable. The woman that answered my call for my husband being broke down on the way with 1% cell battery was the most unprofessional that I think I've ever dealt with.

We have been with AAA for 30 or more years, most of the time needed jump start battery, flat tires etc. Until this year when we needed to get the car towed to the dealer at about 15-20 miles away, called AAA and flatbed was sent, driver would not drop the car off at the dealer but insisted that I follow him with another car. At the final drop off point the towing driver wanted to get paid either cash or check, needless to say, I did not have enough cash to pay, he followed me to the bank to get the cash. AAA never informed us that Towing companies contracted by AAA do not accept credit or debit cards. We will never sign up for membership anymore. It is more expensive than it is worth it. Our insurance company offer same benefits for fraction of AAA membership.

AAA RECEIVES DDD. AAA is slipping. Poor communication between call-in agent and dispatch; grossly inaccurate ETA on arrival of help to unlock our vehicle (waited extra hour alone in secluded area with small child); and contracted vendor(s) (why was the closest service provider 3 cities away?) who said AAA didn't send them the proper paperwork and tried to charge me extra $50 are the reasons for 2 stars and near failing grade.

I contacted AAA for a routine roadside change of a flat tire. I have the Gold Plus membership. When the agent for AAA showed up he did not change the tire but inserted a plug, without informing me that there would be a charge. Before he did this I explained to him that I had a warranty on the tires from Walmart. If I had known that there was a charge I would have insisted on the tire change only, and taken the tire to Walmart for free repair.

After being a member for the past 10 years, that membership could be coming to a close. October 21, 2017 my car developed a flat tire. After getting it off of the street and in a safe place I proceeded to contact AAA of Arizona. After 45 minutes of being told how busy they were and maybe I should call back at another time. Remember this is a flat tire and I am not going anywhere. After I getting a person on the phone and describing the situation I was advised that someone would be there within the hour. After no one came I called in again. Yep another 30 minutes being told how busy they were and I should call back later I was able to talk to a person.

AAA canceled our Car + Home insurance after we paid in full for the year. AAA said it was #1) - because they did not get photos on time, they never showed up after three appointments. Then it was #2) - our bathrooms had special flooring (vinyl). Then it was #3) - patio cover (lattice). Then it was #4) - fireplace, which they knew about since day one. Then it was #5) - we have a flat roof (only over the garage). Then it was #6) We need a concrete tile roof, for the discount rate. We received a check today in the mail saying we were canceled, no reason, no 30-day notice, nada, nothing. WTfrick is their problem. My family and friends are going to hear about this and dump AAA.

I use to be a member with AAA for 30 years our family used them. Then they just started leaving me out on the road to fend for myself. Now I've been hit and the person who hit me has AAA auto insured and they are really being ** about getting me paid. Piss poor company with piss poor help. Better hope you don't get Ryan **. He ain't much help at all.

I took my 2011 Jetta to Auto Solutions in Mesquite Texas recommended by AAA. Once taking it Dustin stated they wanted to inspect the car to make sure they would be repairing the correct issue. I get a call and all of sudden they notice an oil leak. I have never had an oil leak on car since owning it and explained that. He stated they didn't want it to get too bad and recommend the oil gasket be replaced before creating a better problem along with the control arms. I allowed the repairs to be done since AAA stood behind company. After, getting the car back notice it has an oil leak. I called and explained before I didn't see any oil now I do. The guy stated to bring it back and they stated it was oil gasket in which it could be because the pan. I took it back for the repair and this time was told to place a cardboard box under the car to watch.

AAA just sent me a renewal after I let my account lapse because I have a new car and didn't feel I needed another expense that would probably go unused. They gave a promotion from 82 to 52 for the year. When I typed in the special code they provided me with the cost still came up as 82. I called to have them explain this to me. The 52 promotion ONLY covers the basic coverage which means they will only tow up to 3 miles vs the AAA plus which tows up to 100 miles. This is false advertising, plain and simple. Needless to say I declined to renew. Too many companies are getting away with this type of thing these days and it needs to stop!

Something is not right here. I've had AAA for 20 plus years. I waited on a major street for almost 2 hours broken down. Requested battery service and even my hazards turned off so I was in the complete dark on a major street for two hours. They said they escalated my call but extended my wait an additional half hour. Kicker is they didn't send a truck with battery service. I called, logged a complaint and they said they won't count this as a service request however I still question why I pay for this service for such a poor response. People were rude except for the tow driver and the person taking complaint. Based on other reviews this is common place and something is wrong.

I've been a AAA member since 2000. I have Premier membership and have used my membership all these years for 2 tows and 1 KEY opening. This morning my kids father broke down on a busy highway with my kids in the car. I called AAA for a tow at 8:00 am and we were told 60 minutes so I went & picked my kids up as it's 90 degrees out. It is now 1:00 pm and a tow truck is still not there. We've called 3 times and each time we're told 10 minutes. The ETA is now 1:20 pm which is a total of 5 hours 20 minutes. I will not be counting on AAA anymore.

I have the RV AAA. Well I lost my key so called AAA for help about 4:00 pm Friday. It took them 45 mins to pick up the phone. I told them what happen. So they said they would call a locksmith. So I waited 15 mins and AAA called me back and said they called two locksmiths and I had to wait till Monday because nobody else was open. I told them I was 75 miles away from home in a very bad part of city (The Hood). And I ask could they tow my pickup truck they said no and hung up on me. I called a locksmith myself and 20 mins later he was there. 20 more mins I was on my way home safe. AAA you can kiss my **.

My wife and I waited 6 HOURS on the side of the road after a collision and calling AAA for a tow. We called AAA every 45 minutes for 6 HOURS before the tow truck arrived at 8:00 at night. Each time we called AAA asking where was the tow truck, they gave us the same answer, "It will be there in 20 minutes." We are finished with AAA.

I have never had so many problems renewing a membership. Tried to do it online. Couldn't do that because I was taking my daughter off as she married and had her own membership. Can't remove someone online. Have to call their 800 number. Over a thirty minute wait to speak with someone. Had to try twice as I had to hang up the first time as my lunch was over. The second time I was at home and after 45 minutes, I had a live representative. What a nightmare. After going rounds with these people, I finally cancelled my membership due to the total incompetence of the customer service rep. It's a good product but heaven help you if you need anything besides calling for assistance.

AAA is the worst. I had my car towed. It overheated. The tow came over an hour later as I was told it would be right away because of the dangerous area I was located. Well finally they came and the guy right off the bat had such an attitude I wanted to wipe it off his face. I followed him around the car and he opened the hood for no reason and broke the latch. When it went to my mechanic it wouldn't open. I called the ins person in charge of claims and I his supervisor Called me back because he said he couldn't do nothing about it and again same outcome. They get these do jo shops that are no good and they have no reimbursement clause for something like this. And the attitudes are despicable. I wish their ratings down as I see they are already as for customer service and claims to the consumer. I am not happy at all with this situation.

I've been a member of AAA for 36 years! I am locked out of my car & have reached their limit of 4 calls per year. AAA would not make an exception & left me stranded! 36 years of loyalty stands for nothing!

I never have a problem with AAA service since today... I request a towing of my car because it get stuck in the grass. They have me waiting for 1 and a half and when they came they want charge me 300 because the AAA did not cover it. That make me very sad... what a poor service. I contact them and spoke to 2 supervisor and they did not help at all... Please be aware.

My husband and I have been a customer of AAA for 20 years, and have not abused the service. Today I had a flat tire and had to wait 2 1/2 hours to get my tire changed. I understand you are very busy but, then maybe you should have more people to work for you. It was absolutely absurd. A man asked to help me and I told him I was calling AAA Roadside Service and they would be here quick. Well quick did not happen. I am going to cancel my card after this experience. It was 88 degrees outside so I had to leave my car running the entire time for the air conditioner and must have wasted a quarter of a tank of gas.

I called for a flat change at 9:50 pm. I was told that it would be an hour and a half which was bad enough. I was in Broward County Florida, not some remote place! I was told I could track the dispatched vehicle. I could not or should I say that the truck arrived 20 minutes before it said it would at which time I was having a cup of coffee downstairs. That was three hours and five minutes after I called. AAA service and dependability is abysmal and I don’t recommend them at all.

My five-star rating refers only to my most recent experience, last night. If I averaged it with some other calls in recent years it would be much lower. But I can't put any of that criticism on the AAA folks who helped me last night. The phone rep was polite and concerned, and the driver got there in no time and sent me on my way, saying he could hook the car by himself easily enough. If there was ANY flaw, it was that the driver actually got there much SOONER than the agent's prediction. Which is the sort of flaw I'd like to experience more of. Top drawer all the way.

The first week of April I paid in advance for a rental car for mid September. I live in Florida and reserved two cabins in the White Mountains of New Hampshire. I flew in on the red eye, spent the night at my son's in Massachusetts, then went to the Fall River, MA Hertz rental center the next morning to get my car and caravan with my 4 kids and grandchildren to the cabins. Hertz was not open. Three others were also waiting for cars that they had reserved. When they were 45 min late opening we all decided we should go somewhere else. I was told that they opened their doors 1 1/2 hrs late that day.

RV customer for 7 years paying additional for RV towing and extended mileage. Called at 1:00 pm for service - they quoted me a two hour window - after two hours - No call- after several hours and several attempts - they said they would not help me and call them back tomorrow to start again - manager hung up on me and she said the best they could do was have customer relations call me back in seven to ten days - simply I could be dead by then! Terrible, Horrific service!

I had been waiting 2 hours for a driver to help me with the battery in my car. When he finally called to say he was on his way I simply asked if he had a battery I could purchase. He wouldn't answer my question and told me to cancel my request and hung up on me. I have been using AAA services for over 20 years and have always had great service. This driver ** needs to be fired!

The guy came 2 hours late. Couldn't find my battery or connectors. Said he had the right battery. Then he told me it was too much work because of where my battery was located and he didn't have the right one after all. And on top of that, he damaged my hood causing one of the corners to bend in. I will come back with the order number. But now they cost me a day of work and to get my hood repaired.

After 13 years of membership, and never needing a tow, I came to be surprised that my "classic" membership meant only 5 miles of a tow. I swear, I have never been told about "levels" of membership. And then the tow truck driver wanted cash? How shady is that... Get your tow package through your reputable car insurance company, not these turkeys.

It was around 7pm on a Sat night. Car would not start. Sound like battery was dead. Called AAA. Went thru promos. Said I needed battery assistance. Scheduled for 1 hour. At about that time driver called and said he would be another hour. When he didn't show up I called. He said 40 more minutes. Only to find out he did not replace battery. He would give jumpstart. To where?? There is nothing open. He said the area was not making enough money to do battery replacement. I had waited more than 2 hours. I called AAA and spoke with their resolution department. This women had no resolution. She said battery replacement is only 7am to 7pm. She said the tow truck driver did not know what he was talking about. Unless I lived in an area where there was "no" battery replacement.

What a scam this company is running. Did you know that they have their own "warranty" for batteries they install? The warranty does not cover the actual battery life of the battery that is in the car, like any other place on EARTH does! They try to make extra money from their customers by profiting from customers and redeeming the manufacturer warranty! SCAM ARTISTS! SHAME ON YOU TRIPLE A... CROOKS! GREEDY GREEDY GREEDY!

Today, September 30, 2017, the wheel fell off of the axle on my car on the interstate. I called AAA for a tow, as I am a premier member. The associate helping me stated since it was an unsafe zone the truck would be prioritized to come tow immediately within 45 minutes. I have been waiting for 2 hours and 36 minutes as vehicles have flown by at 70-80 mph. I called AAA three times to see where the truck was, the associate said the order was cancelled and they hung up. While calling back again I was placed on hold and transferred to the incorrect spot 4 times. Not only am I still waiting on hold and still on the interstate, the associate then charged me an extra $80 for the service when PREMIUM MEMBERS HAVE UNLIMITED SERVICE! This is unacceptable and AAA will be losing every single one of my 19 family members' premium service.

I had a battery that died on me. It was still under AAA warranty that I bought from almost 3 years ago. The first technician came and I didn't remember his name. He told me that the battery test results showed the battery was good. I did not believe it. So I left my vehicle running for 45 minutes. After 45 minutes of idling, I drove to CVS to get something. As I returned to my vehicle and I learned that it won't start. I called AAA again. The guy from AAA named Mohammed came and took a battery test. He showed that the results said the battery was good but except for one thing: battery cell rating. It was bad.

My teenager daughter called me in a panic while driving my car. She had a complete flat, the car was undrivable and she didn't know what to do. My wife and I have AAA coverage. I located my AAA card and proceeded to call the Roadside Assistance number from my mobile phone. Instead of an operator, it routed me through several menu options (during which time I have to remove the phone from my ear and locate the keypad) until I could finally wait for an operator. So wait I did. For 15 minutes.

Triple A used to be good here but I've called twice this week and both times have had to wait extremely long times. First time was on a highway at night with a flat tire and waited over four hours. Second time was a disabled vehicle at home waited for over two hours. I am thinking about looking for a different roadside assistance service. This is ridiculous.

I have been a member for over 32 years. I discovered that I had accidentally locked my keys in my car when I walked to the side street where I parked my car after visiting the local Farmers Market on a quiet Sunday in LA. I called AAA, and they were so nice and promised me assistance would be there in 20 minutes. I told the dispatcher the street I was on and that I would be standing next to my green Yaris waiting. 30 minutes later, I call again. I get a different dispatcher who tells me the driver was at the farmers market and did not see a member, so he left.? I told her that I am NOT at the farmers market! I gave her the street name and the major road 1/2 block south of me. She promises she'd sent another truck. Another 15 minutes goes by and no truck. I call AGAIN and AGAIN am told the truck couldn't find me at the farmers market. (?) I again repeat my location and she told me she would put a Rush on it.

My initial call was at 4:11 pm. I was told the driver would be there at 5:30. No show. Called again and was told the driver was delayed due to another call. I never received a call the driver was delayed. Each time I was referred to a "supervisor". Yeah right. One actually told me the driver was 3 minutes away; 6:24 pm. Called again at about 7:00 pm and was told the driver would arrive at 6:24, WHAT!!! Once again "supervisor" apologized (they all say that). Well a driver arrived from Towing of the Carolinas at about 10:15 pm. Who was the "supervisor " talking to all this time!!! The driver was off and no one told him about a call. It was a manager that finally arrived. Wow, if a real supervisor at AAA would review this service call, he would be very embarrassed by the performance of his staff. I cannot recommend AAA, unfortunately.

Last evening, I purchased my membership at approximately 8:05 pm, Eastern Standard time. I contacted AAA regarding a membership. Although, the membership was described to me in great detail, the agent neglected to inform me that there is a no-refund policy. Needless to say, I requested an tow and was told it would arrive between 8:15-10 pm. The tow company dispatched contacted me and advised there would be an overage in miles. The associate then took my credit card information, and charged my card an additional, $16.48. The tow truck driver never arrived. I cancelled the tow at 11:00 pm. I am VERY disappointed in AAA, and called this morning to request a refund, and was told there was a no refund policy. It has been less than 24 hours, and I did not receive any services from the company. I'm beyond livid.

Called for a tow, said it would be 90 minutes. Called again. They recommended calling an independent company, called no one would come out. AAA called back said they found someone. Will be another 90 minutes. 3 hrs later no tow neighbor helped me get back on the road. Going to cancel. AAA is a joke.

Do not use this website to book hotel/motel reservations because they charge you more than what is quoted. We were charged $20 more in one incident and $25 more for another. We were told that the hotel was not supposed to tell us what we were charged. We found that AAA uses Priceline and adds additional charges that you are not aware of.

Consumer Affairs, do something about this scam of a business!! We paid for premium membership for all the members of our family for years. Never needed it until recently. My tire blew up on the highway. I felt comfortable, after all we had AAA roadside assistance. I called, they told me they would be there in 45 minutes or less. It took almost 3 hours and multiple phone calls, before somebody started to care and another hour to get someone out. It is a total scam and joke of a company. You are better off canceling your membership and paying for private help if you need it. Where is the minus one star button when you need it!?!?

I called today to get my car towed to my mechanic. My membership allows me to have my car towed for 100 miles. However today I am told their towing company can only take my car 10 miles because of the gas shortage. As I was running my errands, I did not see any gas stations that did not have diesel gas. I was told that I could pay for it and maybe I can be reimbursed. I asked to speak to a supervisor (Fred) he was totally useless, did not offer any helpful information except that I had to wait. This is really poor Customer Service.

Stay as far away from AAA as you can! It is a heartless company! Today while running errands for my mother (recovering from surgery) in my uncle's car (currently in hospice), it broke down. My uncle has had AAA for several decades. I explained to the woman about my uncle and that I helped in caring for him. I explained that I needed to get back urgently. She refused to send a tow and kept saying she had to talk to him. My response, "He's dying! Do you understand dying?!". Her response... 'he has to call and add you to his membership.' He's not making phone calls. He can't even tell us where he hurts. He's actively dying from Parkinson's. Didn't matter. The witch could only spout her company mantra. I hung up on her and paid to have his car towed to a garage. I was then able to get to my uncle. Stay away from this company. They will NOT be there when you need them!

I am disgusted at AAA towing service. My daughter was in an accident and needed her car towed - the AAA app keep coming up with technical errors therefore I had to call the 800 number. At 10:15 PM I was told it would take between "now" and 11:50 PM for a tow truck to arrive. I was then called by a AAA rep at 11:05 PM which then informed me that it would take between "now" and 1:30 AM. This is unacceptable. You do not leave someone on a major road, in the dark, for 3+ hours waiting on a tow truck.

I called AAA because my vehicle was broken down in the road in front of my driveway. I've been a AAA Plus Member since 2009 and haven't used their services in years. I was told that the tow wasn't an emergency even though it was in the road and the rear brakes were locked up. I needed to move it off the road and in the driveway because the road is very narrow and Hurricane Irma (Tropical Storm when it hit us) came through our area yesterday and the grass along the side of the road was too soft to drag it with a winch there. Under AAA's Membership Guide it states under Option 2 for towing, "You may be towed to a destination you select within the first three (3) miles of the disablement (at no charge). Plus and Plus/RV Members receive up to 100 miles free towing." Since I'm a Plus Member, I should be eligible for up to 100 miles. I wasn't asking for much to move my vehicle 10 feet.

Recently I became a AAA Autoclub Silver card holder member. (100 miles tow.) First they tell me I can't use it for 7 days. The website states "if you use the membership the day you get it, it will be a $35 non-refundable charge" So thats fine. I'll pay the $35. But no... They tell me that only works if you do it the EXACT same day you bought it... I had tried to use it the very next day. So they say they will only do 3 miles and I had to pay $3 per mile for extra miles. So I needed the tow and the extra would cost me $63.

BEWARE OF AAA (TRIPLE A) Roadside Assistance Club. I experienced a horrible nightmare with them. They must have some of their workers aiding and abetting with some of the ROADSIDE scam artist. I called for help to get a JUMPSTART on my DODGE CHARGER and they sent an independent person with a portable battery that was no larger than a lawn mower battery and it was dead on arrival. His battery was dead and could not start my car. Rather than admit it, he said it was my starter of just 10k miles. I repeatedly asked him if he was sure. He stated over and over that he knew for a fact the trouble was my starter, rather than my battery. I sent him on his way and called for another "roadside service".

AAA wouldn't tow my car because I was wanting it towed from the same address I had it towed to over a year ago. They just assumed it had been sitting there disabled this whole time. Couldn't be that that's where my mechanic lived. They said it didn't qualify as an "emergency".

Our RV lost breaks and we were able to pull into a parking lot at 10:30 pm. Called AAA to get it towed home since it was 80 miles and they cover us up to 100 miles. They were not able to get someone out at night. The next morning they finally found someone to tow us 2 miles down the road to a repair shop. Once it was all set and we now saw a light at the end of this tunnel so that we can get our family out of a parking lot and join the rest of our family camping. AAA calls us back and says our policy doesn't cover dual axle RV's. We told them we didn't have dual axles we have one axle with 4 tires. Then they said they don't cover 6 tires. So we pay for a RV towing policy that can't tow our RV and now we have to pay $600 to go 2 miles. Just cancelled our policy and never again will AAA see our business or anyone else in our family and friends. Thank you AAA for destroying our weekend.

Called AAA at 6:30 pm, said they could not be there till 9:15. Then called and said that the driver was cited for no class 1 license. Truck confiscated. 10:10 still no AAA. They never called back and said they did not know when they could be out. CHP stopped and helped out. 38 miserable years with these people. They finally broke my back. I would not even give them 1 star.

I have been going back and forth to AAA located at 1601 S Christopher Columbus Blvd, Philadelphia, PA 19148. I needed new struts and CV joints installed, I was told it would be done in a day. COOL. I picked my car up and paid $1241.00. The next day, car still making the same noise it was making when I dropped it off. I went back. They was going to fix it, after 2 drop offs to "fix it" I am STILL having the SAME problem. Now the guy said sometimes the mechanics doesn't want to do their job. Well that's not fair to a paying customer. I am highly upset and I need someone to fix this situation.

We had such a horrible experience with AAA. We've been a member for a few years but luckily never had to use them. Last Friday night my daughter's car died in the city. I was relieved to tell her to call AAA. (She was also a member under my membership.) Her first phone call was at 6:25 PM. The representative told her it would be about an hour. After an hour they told her the tow service they called could not get to her, and they would have to find another tow service.

$184.97 for a battery that didn't even last a year. They won't warranty the battery. The original receipt doesn't even show what kind of battery was installed or any pertinent info. I suspect they didn't even put the correct battery in the car. NEVER BUY A BATTERY FROM AAA OR USE ANY OF THEIR 'RECOMMENDED' SERVICE VENDORS. HORRIBLE. My family and I will not be renewing with AAA after this incident.

So I, recently contacted AAA for a jump and they sent out some guy who looked like he had no idea what he was doing from some back woods car shop (not actually from AAA). So he pulls out this questionable looking jumper pack and tells me to get in and start the car when he says so. So he pops the hood and says start it up. When I do he jumps back like the car is on fire, the car starts he snatches his cables off, jumps in his truck and pulls off. As I'm going down the road I realize that my speedometer isn't working, so I try my radio and nothing, try my A/C nothing, my wipers won't work or my headlights. So I take it to a shop to find out what's going on. He says that my control module is blown after 2 hrs and $150. He asked if I had any electrical problems and I tell him no. Then he asks the million dollar question “have you had your car jumped recently?”. “Why yes sir about 3 hours ago.”

I have been an AAA member over 30 years and am sad their service no longer works. When calling for roadside service, try 800 222-4357 to get through directly and avoid all those prompts. It is hard to hear if you are on a busy hi way. If you can't get a reasonable time for service, or even an estimate, look up a local towing service instead and use them. Then you can apply for reimbursement. When AAA says they are busy, it's likely it's because AAA calls are very low priority. I've waited over 2 hours already with still no estimated time for service. A local AAA provider estimated they could be here in 10 to 15 minutes. I'm near the center of a major city, the capital of California.

Worst customer service experience ever! Left my husband stranded in the dark in 100+ degree weather for over 2 hours when his motorcycle broke down. Called AAA and 4 different customer service representatives. Advised him to upgrade our Plus membership to include RV/Motorcycle. Representatives tried to upgrade the membership for him over the phone but were unable to. Told him to upgrade online or through the app on his phone, call back, and someone would be dispatched. Upgraded online and called back to be told that someone was dispatched. Called back after no one showed up and then informed there is a 4 day waiting period after upgrading membership. Spoke with a supervisor and asked where I could find the terms and conditions that document a 4 day waiting period.

Today, I hopped out of my car and accidentally locked it, with my keys, purse, and cell phone inside. I was at a Goodwill Donation Center with a car full of boxes. Luckily, a very nice guy working at the donation center called AAA for me. It was about 2:30 on a beautiful Saturday in a suburb of Buffalo NY. I have been an AAA member for 32 years, and have come to expect service delays on a typical winter day. However, the wait is usually less than estimated. Today, estimate was 90 minutes, and the truck pulled in at 90"!! Driver was apologetic for delay because it was "busy." I don't buy that. It was an AAA truck, probably from the fairly new AAA service center. I was obviously LOW priority even though I am a long time GOLD member. Unfortunately I just renewed my membership. For the last time!!

I have been a AAA member for 15 years. I have used it less than a handful of times. While vacationing this past year out of state I needed a tow, (3 feet). Two companies, no coverage, and a $300 non-reimbursable bill! While I pay over $450 a year for coverage, I might as well self insure my emergency roadside repairs. AAA is just not what they state they are.

I had a flat tire and called AAA road service that I pay for every year. Their dispatcher told me that at the latest someone would show up in 90 minutes. After two hours I changed the tire myself in 91 degree weather and about two hours later someone from AAA called to see if I needed help. I file a complaint with AAA auto road service and as of today three days later no one has called me to let me know what happened as to why they did not show up. About two years ago my wife had a problem with her car and it took them about four hours to show up. The phone number for AAA is 800-222-4357. If I had to rate them on a scale of 1 to 5 it would be a negative 5.

I had this company for 1 year. When I moved I updated my address information with their representatives twice to make sure they have it. I made automatic payments for the insurance so they got MY payment ON time. Now, when time came to renew my insurance I found it was renewed automatically and they charged me now twice the price of what I was charged before, and it did too come as automatic withdrawal from my bank account. I was softly speaking surprised and I called the company. What I found out was: they sent me a new contract with the "new" quote to the old address despite the fact that I renewed my address with them. They never notified my by email which they use for the promotion of their "product" of service.

At 530 am I was traveling with my 17ft travel trailer and had a blow out on the camper. I call AAA because I have the RV premier and here is what happened. Of course it always takes an hour for anyone to even come out so after waiting an hour I call back wondering what is going on only to be told that they can't find anyone who can change a tire on my travel trailer. Are you kidding me? Isn't that what we pay the RV service for? My next question was "Was anyone going to call me and let me know there was a problem?" Of couse not because then we would know the service SUCKS. Waste of money.

This is by far one of the worst experience since recently rejoining AAA. I called for a tow service located in a well populated area in the San Francisco Bay. The service representative told me that it would take about 45 min. This happened last Saturday around 4:30 in the afternoon. Initially waited about 1.5hrs with no signs of tow truck. Called back and was told that it would take another 1. Got the first seconds text message at 7:28 indicating a service technician was dispatched. 7:08 pm got a third message now indicating that it would be till 8 pm now. And 7:29 got fourth text indicating that it now changed to 8:44.

Bought the RV motorcycle coverage for extra. They left me stranded on side of highway directing traffic so it wouldn't hit me for 2.5 hours in a dangerous spot. They said I was high priority when I called because of the place I was. They told me the first guy couldn't find me? They had my location on the side of the highway with GPS from my phone and the cross street. Now I get a letter stating I only get one more service call all year 10 more months. I have used it twice, I asked about using the service when I joined and was told something else. I paid extra for motorcycle and RV because it had the 100 mile towing, I had one tow for my bike about 3 miles and the one on the highway in my minivan for about 40 miles. Since I used what I paid for now they don't value me as a customer. All about the money not service!!!

They installed a battery on Saturday. Monday when I went to drive it, the engine light was on and it coughed and choked up the street. I was afraid I'd be stranded so I left it at home and took a different vehicle. I called and asked them to come back and fix the problem. Tina ** was very unhelpful, downright obstinate. Wouldnt even waive the fee for the new service call!

I received a call at 11:46 a.m. Pacific time from a AAA representative Sherrie. Number she called me from is **, I have never been treated so poorly, I have never received such terrible customer service in my whole entire life. She did not give me any other information to identify her with. She did say she was from the collections administration building. She did transfer me to a voice mail of a manager without warning Albert **. I called back and was hung up on, second attempt to speak to Sherrie was even worse, I need a call back from a manager or the escalation department so you can review the interaction with this representative and also research an additional issue regarding an $80 dollar fee that I shouldn't have been charged.

My car broke down so I called AAA. I told them I needed a tow, they informed me that the first 3 miles were free, which used to be 25 miles, gave me a quote and said I had to wait 2 hours for a tow. They also told me I could try to jumpstart the car but if that didn't work we could tow. I said okay. About 30 min. later a guy shows up in a multi colored Pathfinder with a jumper cable battery, asks me to start the car. When I attempt to, he heard a noise, says I need a tow, jumps in his car and drives away. I sit for 3 hours in a broken down vehicle then I call AAA back only to be told the call had been closed out and had I not called back I never would have gotten the help. AAA has gone down the DRAIN. You no longer can replace licenses there, the free tow mileage is ridiculously short, and the head doesn't seem to know what the tail is doing. I will NEVER renew My AAA membership.

Why can people not listen? I explain my story and then they have to go through their series of questions like a robot. They totally screwed up my tow service request because they can't listen to the proper name of the cross street. Help me here... Does Seacrest & Caney Fork Rd sound anything close? This was only the start. I got so frustrated trying to explain to Nicole that I just asked to talk to another person. She was Miss High & Mighty, Ratrina, and wanted to talk down to me. Really? I was given different reasons why they would not accept the tow and were trying to make me pay for additional services to get my car out of the garage and not damage my driveway. Again... Really? I have determined that they do everything they can not to help. Too many rules and reasons why it can't be done. I agree with many of the other people writing complaints/reviews on AAA that it is just not worth the money.

My wife and I went to Grapevine Texas downtown and found our car would not start and called Triple AAA. They called and it was many hours later and had a tow truck driver that almost drove off the road and was bragging he was a great driver and hit the wall and door of the auto place early in the morning. By the time we got back to our hotel it was six and a half an hour later. Triple AAA would not be honest when it came to the time for anybody to come out to see our car. I told the auto place when they fixed our car what the triple AAA driver did to their door for it was 12:30 in the morning when he dropped off the car.

This year I renewed my membership with AAA and added Motorcycle and RV towing for an extra fee. The first time about four months ago, I called for a tow from my house to the Harley Dealer. They sent me a motorcycle tow truck which was perfect. When the bike was done a few days later, I called for a tow from the Harley dealer, back to my home, they sent a flat bed. Once the driver got to my home and started to loosen the straps on the bike, he didn't do them evenly and dropped the bike on its side. I was furious, luckily, it didn't damage the paint, but it was scuffed. I didn't call in on him as he said he was a new driver, and didn't have too much experience loading motorcycles.

I went into the AAA store to get my car's condenser replaced and after I get my car back, I honk my horn when I'm driving at a bad driver and my horn has no sound. Come to find out, AAA forgot to rewire the horn when they did other stuff so I had to take my car back. Receptionist there was a tool and didn't have much knowledge of the location of the horn either so that sucked. Complete disgrace. Don't recommend them at all for the Cary, NC location off Tryon Road. They are trash.

I called at 7:45 am for a tow, after giving all necessary information, they told me that the driver would be there at 9:01 am. Sounds good. I looked up the driver's information. They open at 8:30 am, looks good. I should be the 1st in line. NOT, I received 3 text messages pushing back the arrival time to 10:10 am. It is now 10:30 am waiting for the driver. I called AAA, they said they will call the driver, he said he is on a call and has another one after that, so that long story short I don't know when they will get here, save the time and aggravation and just call a local guy. AAA said if I do that they will reimburse me partially for the local guy. I call, the lady conveniently could not tell me how much.

I recently went online for a quote for auto insurance from AAA, and when I received the online quote, it was unacceptable. They sent me a follow up email which stated that so and so would like to follow up with me about the quote. I declined, responded that the quote was too high, and I thanked them for their time. They called me anyway, after I said I did NOT want to discuss it any further. I told the young male that I specifically left that information in their email, and he hung up in my face. This is AAA? Okay. Thanks for the heads up. I'm glad I found out about the types you hire to represent you before I might've plunked my money down. Contrary to what you may think, you're not the only shop in town. Thanks for nothing.

AAA.com or AAA Automobile of Southern California is what I called the scum of the scums! This is the worst insurance company I have ever used. I would rather be in hell than to deal with this company. They gouged us thousands of dollars! Run and don't even try them --- you will be screwed! They will promise you rates that will double in 3 weeks. Then charge you for large cancellation fees when you back out because of the doubled rate and huge hike in price!

Today I made a call to bring a couple of concerns to Triple A's attention. The first call I will get to in a moment but it's the second called that I'm more concerned with because I feel this customer service representative was incredibly rude. Her name is Paige and the phone call was made at 2:30 p.m. Eastern Standard Time. Once I voiced my complaint about the previous call and asked to have it resolved, instead of apologizing for the mistake of the previous employee or showing any kind of understanding or remorse, Paige decides to condescendingly correct me and make it seemed as if I did something wrong.

I've been a member for over 20 years and am in the middle of my 3rd ever call. We're approaching our 4. I've called 3 times. I've tried to download and use their app, but it's useless. It's 94 degrees out, my shade is gone and I have no water. Each time I've called, I've been told 45 minutes. I started in the left turn lane of a busy intersection. After the first 30 minutes a nice man stopped and helped to push me to the shoulder. There was an incline so we ended up blocking the driveway of a business. For the next two hours, I was yelled at. Finally, a couple stopped to further push my car out of the way. Thank goodness for strangers, because the people I've PAID for 20 years for this service obviously don't give a damn about service or safety!!! I'm cancelling this membership and ALL of my insurance policies! So disappointed. You should be ashamed of yourselves.

Sorry I had to give 1 star... I wouldn't give any if I could. After giving the AAA phone agent my location, after a flat tire on our RV, (mile marker, interstate route, direction of travel, and state), I was told "I can't find you that way. What town are you in?" I was 5 miles from the nearest town. She couldn't help me. Got switched to another rep. Told him I wanted road side assistance to change the tire. He offered a tow truck. I didn't want a tow truck, just change the tire. I was told then "I have no services for you". That was the end of AAA involvement. Googled a recovery truck and handled it ourselves. What a worthless service. This is only half the story. Does everyone know AAA will only change a flat if you provide a mounted spare!!! Who carries these in the pusher coaches? Why do you think you can't buy one as an option when you buy the coach.

Wife's vehicle with 1 yr old AAA BATTERY. CAR, dead at the mall, won't turn over. They dispatch a truck from 150 miles away even though we were in the capital of SC, Columbia. He gets there and refused to install replacement he brought, in his expert opinion, it was the alternator. Jumps her and tells her to go to Firestone across the street, and it dies as she pulls in. Driver bails. Firestone said lady not a darn thing wrong with alternator, and replaced battery 225.00. AAA, SAID THEIR EXPERT TOW DRIVER, DISAGREES, AND WONT REIMBURSE FOR THE FAILED BATTERY. I was a fifteen yr premium member, not anymore AAA.

The first call was placed at 7:52 pm. I was told I would get text updates and service would arrive by 8:21 pm. I did not get any text and no one showed up by 8:21 so I called back got placed on hold. Then they hung up on me. A few seconds after I got a text saying now I service would show up by 9:04 pm I had to wait a hour and a half outside in by myself very mad.

The worst experience. Just needed to be let into my daughter's car. She lost her keys. Complete runaround. No real answers. Everyone had a different story. We gave specific directions, waited, called, waited, called... Ruined our whole day. Member since 1998 and pay for multiple memberships! What a disappointment. Don't waste your money because when you need them, they aren't there.

I broke down on the side of the freeway in CA about 75 miles from my home in Reno. Was on the phone over 15 minutes with AAA until someone picked up. Was told I was a priority because of my location. Well, AAA didn't show up for over an hour and then I was told that the AAA tow trucks were not allowed to cross state lines or something like that, so I would be towed to Verdi, NV, (which makes no sense because obviously it was across the state line), where another tow truck would be there to tow me the rest of the way. I get to Verdi, there is no tow truck so I wait for about 20 min and decide to call them. I was told that my call had been cleared, they had no knowledge of another truck that was supposed to come so I would have to wait. It took them another hour and a half to get to me in Verdi, and when they finally came, it only took 30 min for me to get home. I have never been so dissatisfied with a company in all my life.

So my car has been locked since last night and I thought that by calling AAA this morning instead of really late last night to subscribe it would be more easier on the company. So I subscribed this morning thinking I could then call and have them open my car for me. Well guess what, this sub-par company takes a FULL DAY to start. You literally pay them and they aren’t able to do anything until the next day. What kind of company is that??? Okay it’s like paying you money to get me food then you end up coming back with stale food. I am very frustrated and annoyed at AAA and this SLOW service.

I have been an AAA Member since 1970 and never had to use the service on Tuesday July 18th, 2017. That's a pretty good run with No problems! I had a major blow out in the right rear of my 2010 Audi Q5, the AAA driver could not inflate the space saver spare? So, he decides to hook me up and Drag my car onto his Flatbed Truck backwards? The problem I am having is the frame shifted and it makes weird sounds when I am driving down the road.

If you are contemplating signing up for membership I hope you're here to read reviews first. We have been a member for 20 years. For the first time my car broke down twice this week and when I called AAA for Roadside Assistance since my car was blocking a major intersection, I was told their "Rush Roadside Assistance" will take 2.5 hours! Why label it "rush" if I have to wait 2 hours??? I called them several times to follow up and they kept saying the same lame script of an excuse: we don't have enough tow truck drivers, our tow truck drivers picked up priority cases first. I was in the middle of an intersection blocking traffic and that's not a priority? Finally I called a different towing company to tow my car to the repair shop.

In 2016 I renewed and upgraded my AAA membership to a Plus Membership with automatic renewal through my bank account. This March 2017 they did not auto renew and canceled my membership and sent me a letter stating the cancellation. I called and paid over the phone and renewed the plus membership and made sure it was set up for Auto renew as they told me the local office had not set it up. Today is July 18, 2017. I call the road side assistance to get a tow. The man states I only have Basic service and can only get towed 3 miles. I told him, "No. I paid for plus and have the card in my hand that shows I have a Plus Membership." He proceeds to tell me I got online and canceled the plus membership on May 16th. I calmly explained to him that that was not possible as I was in Ireland on a trip I booked through them and did not have access to a computer as well as I have nor set up an online account.

July 2017 I was a passenger, along with my two granddaughters, in a friends truck. She is also a AAA member. We had a blowout and limped off freeway on the off ramp in a very dangerous spot. We were stuck on off ramp. Called AAA and told them and they said they would expedite for us. An hour later and several bear misses from being hit our driver calls. Seems dispatch sent him to the wrong place. He was not far from us. We directed him. He shows up in a little Nissan pickup at 9:41 pm, starts to back up then pulls forward then just takes off!!! Leaving two women in their 50s and two young teen granddaughters!!

I called AAA on July 17th at 1:30 pm because I have the premier service & my car broke down 221 miles from home. The dispatcher told me it would take an hour & a half to get to me. Well almost 2 hours pass, so I call again because I hadn't gotten any updates whatsoever. They then proceed to tell me nobody has been sent out yet because they called 8 different tow truck companies & nobody wants to tow us that far. THEN they verify my phone number & it's WRONG which explains why I hadn't gotten any updates.

I am furious about my roadside service this evening. My car overheated on the freeway, leaving my children and I stranded on the shoulder of a busy freeway at 10:30pm. I called AAA roadside and was told they'd send out someone within 30-90 minutes. I was texted that the service request was submitted. A tow truck driver leaves me a message on my phone that they couldn't find me so I called back. I also called CHP for assistance as I was not feeling that we were safe on the side of a busy freeway (880s from Oakland to Hayward). CHP finds me and calls AAA. I call again confirming information and again stating that we are four people in the car and did not feel safe on the side of the freeway. CHP leaves and asks us to keep our seatbelts fastened and stay in the car. They said someone will come.

I flagged down a passerby that was kind enough to let me use his phone. I placed a call to the phone number displayed on my membership card. After a 10 to 15 minute wait an agent answered and advised me that my membership area was FL. and as I was in N.C. I would have to be transferred to that area. My call was then transferred and after another 10 to 15 minute wait an agent answered.

I have had to use AAA to start my car 4 x in the past two years. Mostly due to a faulty battery they installed in the car the first time. Each time, the automated voice promises to connect me to the office closest to my current location. Instead, the operator is always several states away. This last time she refused to send out help because the account is in my husband's name. She refused to investigate my status as "associate member," and instead insisted that my husband needed to be present in order for work to be done on the car. She refused to accept the fact that we are married and share a membership.

My daughter was broken down on side of the road at 1 in the morning. She was told it would be one to two hours before tow truck would be there. Can anyone see a problem with this single female alongside of the road waiting for a tow truck to come along one on a Monday morning. This organization is careless, Reckless and needs to make some serious changes. All of this nonsense is so my daughter can prove that she's a member of AAA and she was with the car when it broke down. I'm going to have this company out of sheer spite for the audacity to put my daughter in such a bad situation no concern for her safety.

Waited FOUR HOURS for a tow, after being tricked into an "unattended pick up" by a AAA rep which put me into low priority, which she failed to mention. I have been a member since 2012 and this was probably my second time using ANY of their benefits, and I am a gold card "RV PLUS" member - whatever that means. I will NOT be renewing my membership and I am extremely irritated as the garage I was having the car towed to closed before my car even arrived (I called AAA at 2:45PM, the garage closed at 6pm). Very disappointed. Wish I could give this company no stars.

After moving I called the company to assure I would still be covered in my state, which they told me I would and all I needed to do was update my information. Fast forward to renewal time and I receive a notice that they will be discontinuing me because my information, that I called them about 5 months prior, was incorrect. Took 4 weeks of calling and being told they'll call me on Monday to finally get it resolved. Never received a phone call as promised and each person gave a different story. In the end the solution was simple and solved by a wonderful representative that did her job instead of passing me onto the next representative.

My husband and I were traveling up to North Carolina. I needed a hotel to stay for a late night check in. We contacted AAA on the road. They provided a hotel and did not indicate that it was a not a preferred hotel. We showed up at 2 AM in the morning only to find out that the hotel was surrounded by hoodlums. We were afraid for our lives. We decided not to check in and continued on another two hours only to arrive here North Carolina trying to find another hotel and were unsuccessful. We ended up having to sleep in a parking lot. I contacted AAA and they indicated that they would try to give us a voucher or Ray I'm American Express gift certificate. I was contacted by a AAA today notifying me that I would receive nothing. Needless to say I am very decide is fine with AAA. As a Premier member in my opinion this is unacceptable. I would highly recommend to anybody not to use AAA. I will be canceling my membership.

I have had my 2012 Chev Cruz for 5 years and every 3000 miles I took it back to the dealer where I bought and always had the same oil put in. Today at AAA care center they told me if I didn't use dexos I would be going against the manufacturer requirements and could void the engine warranty. I went to Terry Labonte's Chev and they told me this is NOT true. It was $24 vs $52. If your company needs money this bad it is NOT right to lie to your customers. You just lost me.

My 95 year old mother has AAA insurance for her car and also a policy to cover accidents at home. I started the claim in Feb. 2017 and have just been stonewalled. After months of the claims dept. blaming the Hospital records dept., I called the Hospital to find that AAA never requested any records. Terrible service. AAA Road Service changed a flat tire for her and put an uninflated donut tire on her car and told her she was set to drive, the donut fell off the rim in one half miles but AAA stated that they weren't responsible because the event could not have happened. Ridiculous!

After initiating a phone call for tow. Break down on the side of the road in Florida at 11:58 am this past Sunday. There was still no tow truck at 1:30. I talked to six different people altogether mostly one worse than the other except for the fifth man named Leon. Wherever he was who was truly contrite and apologetic. AAm Allstate road ranger who stopped gave me the wrong mile marker but every time I spoke to one of the AA representatives I explained what town I was in although I had the wrong mile marker. NO ONE WAS LISTENING FULLY.

Miss. Michelle ** was very VERY rude when I asked her questions and surely isn't about satisfying customers. She wasn't very helpful and for a manager she didn't do her job very well and she wasn't good at contacting me either. If you're going to be working in customer service, you should definitely learn how to satisfy a customer especially when your party is in the wrong. She should work on that.

AAA limits the number of tows customer is allow per year. In my opinion, it should not matter what the reason is or where the vehicle is towed to request for a tow. It defeats the purpose of paying for a membership when you can't even use the service. They should review their policy if they don't want to lose members. I am in the process of finding other options and will stay only, if only, they change their policies. I have been a member for a long time and this is the first time I have been refused and am very disappointed with them.

Our truck broke down on June 16, 2017. I called for AAA MI for a tow at 4:38 pm and was told that we would be towed by 6:15. Now it is 8:50 and we have just been loaded up by our son not an AAA provider. According to the tow truck driver, when he arrived at 8:00, he had just gotten the call. To wait over 4 hours for a tow on a nice day with no weather issues is not acceptable. Apparently, AAA does not have a contract with enough tow companies in the area to provide adequate service for its customers. We have been a customer for over 50 years and service has declined.

My son had his car break down in Colorado Springs, CO. He called for service and was told it would be an one hour and 15 minutes. After the allotted time he called again and was told it would be another hour. He called again and was told the driver was stuck in traffic to the North. All the traffic maps showed no issues anywhere. I called and asked for a supervisor and was told the same thing. I told her none of the traffic maps showed any issue. She said her maps also showed no problems. I asked for the name of the towing company only to find out the company was based in Buena Vista, which is 3 hours to the west of Colorado Springs.

AAA had access to my checking account for my monthly insurance premium. I cancelled my insurance and membership 2 months ago. Two day ago, AAA drafted $77.50 from my bank account for membership fee. I called and they told me they would have the money put back in my account. After waiting 2 days and the money was not refunded, I called AAA and was told they would be mailing a refund in 20 days. DO NOT trust this company with your bank account.

I first joined AAA Plus in the early 90's & was very happy with the service I received through them. However, something I never thought I would do, I am not renewing my membership & am looking elsewhere for my roadside assistance. I recently needed help with a flat but they couldn't/wouldn't assist me. The most basic of roadside services and AAA couldn't deliver. A large commercial tow truck was sent. I was inside a property that was gated, large enough gate for my truck but not for such a large commercial vehicle. The driver told me to drive my truck out to the gate. No. I was not going to drive nearly 500' over rough terrain, damaging my rim shredding the tire. So what did he do? He left. AAA said that was the only assistance in my area so, although I paid for such service, they couldn't help me. No problem AAA. I now wave good-bye and am going through Costco for my auto insurance and roadside assistance. You've lost me forever.

We are new to AAA, joined in 2017. The other night, parked in my garage, the car would not start. I called AAA and they were there within about half an hour. A very nice young man jumpstarted the car for me. A few days later, parked at a local park, the car again would not start. Again, within half an hour (earlier than the expected wait time!) help arrived. This time, another nice young man performed a diagnostic test on the car's systems. He was very honest about the battery showing it still had some life in it, but pointed out where it had acid leaking.

I was stranded in Philadelphia PA at the cancer hospital with my friend's vehicle. I had a AAA account so I decided to call them to tow us to the nearest station. My friend had thought that the alternator was the problem. He was told that they would take the car to the nearest AAA service station. He obtained the number to that station and called. Because we were running late and he feared they could not get the part for his car, he instructed them to buy a starter and install it when we arrived.

My vehicle wouldn't start so I called AAA at approx 5:45. The phone call took a while because the customer service rep couldn't get my location to "verify" in their system. The location that was finally put in the system was two roads and approx 1 mile away from where I actually was (but they didn't tell me that, I found out later by looking online). I was given a 2 hour window for when the tow driver might show up but said it could be sooner.

DO NOT I REPEAT DO NOT PAY TO BE a AAA member. I was stranded on the highway at 1:00 am alone as a female and the idiot who took my call 1) said it would be two hours before someone could get to me (in Ft Lauderdale) and 2) literally recorded in the system I was safe. In actuality I was terrified. I am grateful it was me and not my daughter. And even more grateful for the free ROAD RANGERS offered by the FHP. They arrived in 15 minutes - thank God I remembered that they exist.

I am customer for AAA, about 5 years with this company. Then at the renewal they want to charge $195 per year then a new customer $145 the same plan. How is possible a customer with more than 3 years have to pay more for the same service... They can bring the same price because the loyal in the past I have. Also I was in AAA office, they have promotion with the same plan, buy one get one free. When I ask for that promotion they want change double, how is possible? Never I ask for discount but in this time is not fair what the do with the customer. They expect to pay $55 extra, they will lose me to be their customer.

I called at 7:15 pm for service (gold membership). As of now, 10:17 pm, I sit here in the dark with absolutely no AAA. I have called repeatedly with each time told a different lie (yes, no other word) as to the time and reason they still have not arrived. Fast forward to speaking with supervisor to only be told AAA internally canceled the request. There are no words to describe this horrible service and unethical company. To know all those calls placed were lies told by their representative when they knowingly had canceled the request. So here I wait, in the dark with still no AAA service.

I called and told it would be 3 hours or more for pickup. I'm 20 minutes outside of Tallahassee. Told your primary contractor had only 1 truck in service that day. Really. You hire people who can't service customers with any predictability? Totally unacceptable. I had to keep on the dispatcher to find a better answer. I had to initiate her looking three times at least. In the end she found someone who could be there in an hour. After spending thirty minutes looking. Again. I'm not that far away from Tally. I was having bad cell service and told her my signal was spotty and irregular. I had to climb up an interstate overpass embankment to get even a weak signal. She couldn't help that. But she could have moved slightly faster in case I lost the signal again. I don't blame the dispatcher. She was trying. But it did take me to move her along. Otherwise I would have been in the hot Sun for 3 hours or more.

I ordered road side assistance service for my wife and 2 year old. I will not renew my service and will NEVER suggest this to anyone that I care about due to the terrible service I received followed by the TERRIBLE customer service!!

I have called Triple A, with my Gold membership at 7:30pm, to have my car towed 7 miles down the road. The guy I spoke to was extremely nice, he told me arrival time would be around 8:30pm. We had the online app that changed the time to 9:09pm!! And the tow truck arrived at 9:30pm! Not his fault by any means, he was extremely nice and apologetic. He explained he came from Mass a good 45 mins away! WHY IN THE HELL DID MY TRIPLE A DOESN'T USE A COMPANY CLOSER! This poor guy had to drive all over hell to get to us when there is a towing company just down the road from us. Thank golly my 4 year old son wasn't with me or that I was on some main street or highway.

My entire household has AAA plus membership. My mother's tire went flat and AAA put her on hold with no assistance. She hung up and tried calling again and was put on hold. Tired of waiting, I headed out to her location and changed her wheel. I finished the task and she was STILL on hold. She hung up and we drove home. Useless. Scam.

I have been with AAA for 17+ years and have taken advantage of the towing benefit more times than I can count. Never an issue with the premier membership that is approximately $150 a year. I have also used it for long distance tows. It has really paid off for me. A couple of the tow truck drivers have complained how little the AAA contract pays them but they have still been on time. Recently the app will track where the driver is in relation to me also.

Waited for a tow 30 min. They sent technician. Afterwards, still had to call in tow request. Night time safety issue. Guess I was on the wrong side of town. My initial ticket was never updated. I called 3 or 4 times. AAA SERVICE, AAA Alert: "Your service provider will be arriving between now and 08:27 PM. Ref# **. Reply STOP to cancel texts. HELP for help w/ text." It's now 9:22 pm.

We have been a premier member for 10+ years. Had our truck vandalized last night. Was able to take the tire off but not put it back on, so called AAA. They told us that we were not covered because we had taking the tire off. They would pay for towing to a tire dealer (25 miles away at their expense). But if I just wanted help putting the tire back on I would have to pay for it myself. (They do offer roadside assistance in the policy but that is no good if you take your own tire off???) So they send a guy out to help us at our expense and he doesn't even have a jack or lug wrench. Seriously AAA. Time for us to look for another service.

I am a single female and was driving to Matthews, NC from NY and had a minor accident. I took the car to the AAA repair shop at 9404 Independence Drive, Charlotte, NC and they told me I needed a new oil pan, oil change, alignment and splash guard and it would cost $1,500. I'm not from the area so I didn't have much of a choice on what to do. Steve from the repair shop called me again later in the day and said they wouldn't be able to do the repairs because the car was too small and I should have it towed to a Fiat dealer which was approx. 30 miles in either direction.

AAA policies had changed over the last year or so and not in a good way. I recently purchased a car and got it titled in my name. It would not start so I was going to get it towed to my house so I could repair it. The car is going to be a project car and since it was not going to see the road for several months, I withheld getting plates for it, mainly because I would have to get insurance on it as well. I was told that if the tags did not match the title and registration that it would not be able to get towed. This is confirmed by an app on the towing companies phones.

My husband 2009 Flatbed Dodge 3500 AAA will no longer tow. They have towed it in the past. They stated too many of these trucks were company owned. I stated, "This is my husband personal truck" and they stated doesn't matter the guidelines state... I am, "what guidelines?" Then I said, "Well I will just drop my husband truck from the policy" and AAA stated, "We don't cover vehicles. We only cover drivers..." I was like, "You're not covering me as the driver of this truck..." Since it is costing AAA too much money because they are experiencing a higher number of flatbed trucks being towed, they decided to drop the coverage. Will not renew...

On 5/16/2017 at 10:45 AM CDT I called the roadside assistance number. After hitting a pothole on the interstate and experiencing 2 flat tires I was told a tow truck would be there in 111 minutes--After waiting on the side of the road for 90 minutes I called again and was told that Uncle Dave's Wrecker Service would be there in 10-15 minutes. After 20 minutes I called again and got the same answer. Then I received an alert on my phone that the ETA would be 74 minutes. I called several more times and got the same 10-15 minute answer.

Towing & Repair Service - I want to take the opportunity to report on superb service that we received on May 10, 2017 while traveling from South Carolina to Ohio. The throttle cable broke on our 2002 Chevy Astro Van on Interstate 77. We were able to get to the side of the road, but in a very unsafe situation. We called AAA and your people did their normally excellent job in helping us get some help. The wrecker company dispatched was Bert's Garage Inc from Hillsville Va. We had them take us to their garage rather than Allen's Garage that your people suggested. I like to deal with one company whenever possible and, in this case, it was not only appropriate, but a fantastic decision.

Recently my car stopped southbound on the I-17 60 miles from Phoenix. I was promised by AAA my call would be a priority and someone would be there in 40 min. I received four more calls after each promise failed. I was there a total of two hours on the highway. When the tow finally arrived he went right past us and missed us causing him to go to another turnaround which caused an additional 20 min. A police officer had stopped to ask us if we needed help and there goes the tow truck whizzing by.

Upon receiving a letter in the mail offering priority membership to AAA Auto Club for $54.00 a year. This was around the first of May 2017. I accepted and sent my card number by first class mail. After not hearing from them stating they had received my application I called their help number on Monday, May 1 and finally got transferred to the office in Missouri that handles Arkansas clients also. They could not give me any information only that it would take a long time to process my application and asked that I call back on Thursday, May 4th.

I had a very embarrassing and unpleasant experience at the AAA location yesterday afternoon, located at 13732 Hull Street Rd. Midlothian, VA 23112 (804) 744-1513. I was on the way to the grocery store and heard a pop noise with my tire, then I could hear something while I was driving. The AAA place was the closest to me and I was afraid the tire was going to give out. It was about 5 minutes before 5:00 PM and I asked the attendant if they could put the car up on the lift to see what the issue was, so I would not get stuck or blow a tire while driving. I am female and I was by myself (husband out of town). I told him I was willing to pay whatever the charge would be. I could tell the attendant wanted to help but he said he has to ask his manager.

I was at SFO had lost my keys had a club on my steering wheel. I called AAA ask them to send out a (Towing) truck. AAA told me They couldn't send a truck out because they had none available for the service I needed, and that I couldn't go no further than ten miles with that service. The service wouldn't be available until after 6 in the morning. I would have to stay at my truck for 5 hours that night but still couldn't get the tow because of the 10-mile restriction. What the hell am I paying this company For? I ended up paying a taxi 120.00 to get me half way home and had a friend take me the rest of the way. AAA sent me a renewal notice, I told them I'm not renewing. AAA is Pathetic!! They don't stand behind their clam service. I'll save my money and take My chances, I'm not going to pay a company that doesn't do what they advertise.

My van broke down in Yellowstone National Park at the Ice Lake Trailhead. For some reason, AAA is not allowed to "rescue" its customers in the park; that is handled by contractors within the park, who have it all sewn up. This one was out of Canyon Village, Yellowstone Park Service Stations, Inc. It cost $565.65 to get towed into West Yellowstone, Montana. AAA of Oregon - Idaho REIMBURSED me for this out-of-pocket expense (after completing and sending-in the required "claim form"). Receiving AAA service, I was then towed into Idaho Falls, Idaho, where the van was repaired. The AAA towing "agent" from West Yellowstone was extremely helpful and made certain that I got to Idaho Falls in time to get the van repaired.

We have been a AAA contractor for 35 years, my father started doing business with AAA in the 80's. For the last 5 years we have been trying to get a company that was very good to us and to its customers to do the right thing. They have developed a take it or leave it attitude. For the last few years we have been trying to get AAA to go back to their old rates and to cover us out on the road if their customer is gone when we get there. AAA used to make sure their customer was taken care of that was their primary concern. Now their primary concern is the $ how much they can stick in their pocket while leaving the customer stranded or the contractor out looking for a customer that has long been gone.

On April 2, 2017 at 11:00 pm I blew my tire on 75 near Ruskin (about 34 miles away from where I live in Sarasota, Florida). After waiting about 50 minutes the tow driver arrives. The tow driver says he can't jack up my van to change it to my spare. I was so confused by this, he tells me he doesn't have the right tire jack. They are AAA certified tow trucks and they can't change a tire. Anyway the tow truck driver told me he would either tow me ($120 to tow back to my home in Sarasota). He said, "Have it towed or I will have to leave you on the side of the highway." Being it's midnight on a Sunday I had no choice. Let me tell you I am a woman by myself and have 3 children waiting for me at home.

82 yr old Mom with AAA. They put her on hold for 10 min. while stranded in middle of horrible intersection. Never showed up. After we complained they will only give a 20.00 compensation at time of NEXT SIGN UP. A two person account. I WILL NEVER SIGN UP AGAIN! They should be shut down.

I recently needed a towing from Pennsylvania to NY. So I called AAA member service and I spoke to them and AAA told me after 15 days with the member plus I get 100 miles free. So I signed up after I explained to them my situation. My fiance takes a day off work because the member has to be available day of towing. So tow man comes here and tells him can't do it because of the inspection. I spoke to the supervisor, see if he can help, but no help! Now I can't get a refund after 30 days. Poor customer service. Too many nicks and cracks just to get a simple tow. So the tow truck guy said he will do the tow for $550. Seriously AAA wtf! Moral of this, stick with your insurance. They will treat you better at least.

My friends and I went to a music festival in Delaware last summer and my best friend's car started smoking at around 11:30 as we were leaving. We called AAA and we're told that they "weren't picking up anyone from the festival that night". After my rather meek friend accepted this answer and hung up I proceeded to call them several more times - each time they refused to pick us up saying that the tow trucks were not available and/or that they didn't have one with enough seats to pick us up.

I am writing today just to say that this company should be ashamed of themselves! Around noon today (March 25, 2017), my husband was driving behind a car that suddenly broke down. He, of course, got out of his vehicle to help. Thank goodness he did!! The elderly lady behind the wheel was nervous and shaken up. Another gentlemen also stopped and helped my husband push her car off to the side of the road.

AAA told me that if I had my car towed to Bob Sumerel on Ridge Rd that they would be able to get back with me in an hr with an estimate and I would get 10% off so I let them tow it there. It took 3 hrs before they got back to me and I was told my fuel pump needed replaced. When they quoted me I found out the 10% discount was just on labor charges. When I got my car back the next day it was making a strange sort of vibrating noise now and then and so I took it back and they said it was the heat shield vibrating because one of the clamps was rusted and broke off so it wasn't secure. I'm not sure why nobody notified me of that before giving it back to me. It wasn't making the noise before it was brought in.

I have been a member for 10 years plus. I have only used this service 4 times, and all 4 times, service was prompt about (20 minutes) and the company that was dispatched contacted me on their way to my location to let me know they were in route. This time, however, the service was terrible. I called AAA at 4:55 pm on Monday, March 13, 2017 for a flat tire change, and was on hold for 7 minutes before an agent answered. I was in Rutland, a small city, with several repair/tow service businesses within 5 minutes of my location. They said it would be 40 minutes, and gave me the name of the company that they were dispatching. After hanging up, I googled that company and found that they were 15 miles outside of the city. I called back (about 10 minutes after the first call) and informed the agent that there had to be multiple companies within 2 miles of where I was and that it would most likely be quicker for them to dispatch a more local business.

AAA is without a doubt the worst insurance company I have ever dealt with. Their agents for the most part are not knowledgeable of what they are selling and there is NO personal touch or human contact at all. Unless you call them and after about a 10 to 15 minute hold the person on the other end seem's very friendly. Of course by this time, I'm mad and not as pleasant as I should be. Sorry guys, but you got to get it together. AAA is great for discounts on other things. Just not insurance.

Never buy a AAA car battery. After being ripped off buying a AAA poor battery... Not only was it more expensive than batteries of the same type at all auto stores but it didn't even last out half the warranty, so, I had you guys come out and replace it last Feb. Yesterday, I went to Auto Zone with the AAA dead replacement battery, which was toast after a year and spent 150.00 on a good battery. When AAA was informed how dissatisfied I am, their response was, pretty much, "Thanks for your business."

I am interested in the prerequisites for a position with AAA, Wilmington, DE as a Member Experience rep - inability to read, no concern with an actual member issue, pattern of not returning phone calls? I almost thought you were a State Employee! This location has dropped the ball. Run, do not walk, away! I will NEVER again use this company. I would rather be stuck in the middle of the desert with scorpions and rattlers coming for me as I traversed the landscape looking for a service station than to use these folks.

Moved from PA to WI 18 months ago. Tried numerous times to change address. AAA accepted address change, but kept me in PA section. Had to call 2-3 times to get it straightened out. I've kept WI account renewed since. PA tried to auto renew my PA acct last year, but I had a new card date, and I just ignored the attempts. This year they tried again and called me 3 times. Each time I told them I had moved and the PA account should not renew. This third call the rep lied when I asked if it was for the PA acct! I told him I'd go online and renew, and of course he said he'd do it for me, I refused. Went online line and as I suspected, my WI acct is up to date. They have the worst membership services organization.

Customer service department personnel clearly need additional training in responsive, professional and courteous service. Conflicting/contradictory information provided in each call. Promised call backs did not occur. Staff member hung up on me. Failed to even attempt to reach an adequate resolution or adequately even understand the issue. Provided a resolution that was not requested or needed. Billing issue remains unresolved. Unresponsive/could care less.

I called AAA on a Saturday at 7 pm. I am suppose to have the best coverage they offer which is the Premier RV. I called because I was at a movie theater and my battery was dead when I tried to leave. I just needed a jump start. They first told me they would be to me in two hours. I said no problem, they called back after a hour and said they can't get anyone to come. All the trucks are busy. I told them I would wait because I did not have any other way to jump start my vehicle. I explained to them I had no cash, and I was sitting in my car in the cold in the snow. They said "sorry we just talked to our companies and none of them have a truck powerful enough to jump start a vehicle."

I have been with AAA for over 8 years and never had a major issue with them. They are not perfect but very few corporate companies are. However, I will not be renewing our coverage with them. My battery was replaced by them in 2016. I had a warranty on it. A receipt was given to me however, I have not been able to locate the receipt for the battery replacement. The battery corroded in just a matter of 6 months. The acid ate right through my battery connector and I was stuck with no transportation late at night.

I cancelled my membership after having AAA for 19 years because I've only used their towing service 2 times. I now own 2 reliable vehicles and only work 6 miles from home. I do not need their service. The renewal department in Philadelphia, PA will not stop calling me. I have asked for them not to call me numerous times. They claim that they have no record of this. I've blocked multiple numbers from them, but they keep calling from different lines. This is harassment and should be illegal.

I was a member of AAA for well over 30 years. Sometime off and on because of military service and being stationed in foreign countries. Until last year I was a member for over 15 years straight, using the service once during that time. When they increased the annual fees to the point I thought it was not worth the cost considering I had paid them over $1000 in the past 15 years for one tow. Last year I cancelled. Today I reviewed a promotional offering a year's coverage for $57 with a promotion code. I call to sign up if next year's fees was not too much... It was not. I gave all my information to the lady I was talking to. She then asked me the number of miles I drive per day on average. Being retired it works out to be about 7 miles per day. She then explained AAA would tow me to the nearest AAA facility for free OR to the nearest location of my choice as long as it was within five miles of where I break down. After that the charge is $5 per mile.

These people are so horrible and incompetent. I had a flat and called and they said I had to wait an hour, which is a long time to wait for a flat change. After an hour and no contact I called the company and had to wait for 20 minutes on the phone to finally get someone who actually gave a damn. The first person I spoke with said he just answers phones, the second argued with me that they didn't tell me an hour, I guess I made that up. He said they said it was a "projected time". No the person said an hour - period. Then they kept calling me back and telling me it was longer and longer and longer and 2 and half hours later, still no one. Who the hell pays for roadside assistance and gets an over 2 and half hour wait for that money? What the hell is that?! What a great opportunity for a company to open and do this right and put these bozos out of business.

Not even the bare minimum in assistance for RV Plus membership. I have a small truck which was disabled within the constraints of my property and called AAA. Since I am mechanically inclined and have an equipped garage simply requested to have some assistance in order to move the vehicle (a small truck) inside the garage. The agent on the phone then stated that they could only send assistance to move my vehicle to a repair facility, but not provide the minimum assistance to move it into my own garage (a much faster and simpler proposition); that is truly the most obnoxious and absurd argument -- or lack thereof -- that I have ever heard. One could only imagine that they are corroborating with repair facilities to extort money from consumers whose membership and promise of service were nothing but a panacea at best and a fraud scheme at worse.

I purchased AAA for my children for Christmas. There has been 2 occasions that they needed a tow truck. It was snowing on both days and they were stuck both times. BOTH times they were told they will not tow them because they are too busy! I said this was unacceptable and I wanted to file a complaint. The response by Sam was - she would let someone know. I pay for a service and they do not provide a service. I am extremely disappointed that they will need to sleep in a cold truck all night long because AAA refuses to send a tow truck for a day!

I work at Big O tire on valencia. DORTHY ** brought her car in because it would not start. We ran a charging system test found out the battery was bad. Dorthy said it was under warranty thru AAA Service. She said she would call them on tuesday 2/7/2017, did not show up till thursday 2/9/2017 about 4 pm. She call me that they had not called her back. I told her the guy had left around 4:30 and it was done. ARRON did not contact her. She needed her car we then went to pick her up at her home.

I posted a 1-star review when AAA refused to refund an automated credit card charge. However, I am grateful that they made things right and refunded the money. I've used them off and on for 40 years now and they've never disappointed me. This was the first incident where I was extremely upset. I am thankful they DID make things right and YES, I would recommend to a friend and would use again for my own needs.

I have had service done on my vehicles several times and trusted AAA because of their name. Last time in to have oil change said I needed new brakes and rotors on car. ($500 for front, $450 for rear.) Said radiator bad. $400. Said power steering unit leaking needed to replace $800. Valve cover gaskets leaking $100. Now I wonder if I needed front brakes done and I had synthetic oil put in on the oil change and wonder if it was synthetic for $67.

The tow truck driver was very kind and helpful. This complaint is not about him. It is about the service I received from AAA. My car was towed earlier today from my breakdown location to a mechanic shop. However, where the tow truck driver parked it, it was inaccessible to the mechanic shop. I called to see if they could get the tow truck to move it and waive the service so it would not count as one of my tows, and the AAA representative refused to allow that.

I have the top Roadside Service thru AAA and it is not cheap! I very rarely have to use the service but had a flat tire when I got in from a out of town air flight Saturday night, 11:12 pm. I called for a tow assistance and was told it would be 1 to 1.5 hrs and that I would receive updates. No updates till I called them back 11:59 PM and then was told they are on their way and I should expect arrival 12:30 AM. Palace Garage Tow showed up and wanted me to DRIVE my car out of the lot as he did not want to damage his new $10,000.00 rig. I refused but did back it out of the parking stall for him. He was rude, putting it mildly. The companies they hire are not very reputable companies and this is not the 1st time I had issues. Length of time to wait is unexcusable, especially for a woman by herself.

I'm the son of a 75 year old woman who has had AAA for over twenty years. Her car wouldn't start a few months ago so she called AAA. The gentleman came out and told her she needed a new battery which she bought from AAAs onsite battery service. The car wouldn't start three days later, yet a rapid clicking could be heard. I know what this means. It means the solenoid doesn't have enough power from the battery to start the car. When the battery tech from AAA arrived he recharged the battery, tested it and said it was fine. Two days after, car won't start, same symptoms. Tech comes out, same result. This time the tech says its possible that the battery post is loose or not connected properly. Recharged the battery, got the car started, left. Third visit, tech arrives, blames the problem on a possible interior light or some other power draw from the car draining the battery, recharge, left. Seeing a pattern here?

After speaking with a representative and being informed that I could receive a refund for towing and hadn't received same in a timely manner another call was made. After forwarding the original Bill and other info requested I received a call that my case was being processed. However to date have not received the aforementioned. Referenced person Liz.

I have been a long standing member with AAA. My son's vehicle broke down and had to be towed. My husband called around 8:45 and the tow truck arrived around 10:20. I called to get an estimated time when the tow truck should arrive. The operator informed me that she could not give me that information because, even though I paid for the membership, the cards had different membership numbers issued to individuals. This is one household, one membership. I was livid to say the least, and asked to speak with a supervisor. The supervisor advised me I had been given the wrong information, and was able to give me the name of the wrecker service to verify what time they should arrive. I can only imagine if I had been standing out with my vehicle at 10 o'clock at night, disputing facts about my membership to an operator who has no clue.

For quite some time now, despite reporting AAA to The Better Business Bureau, I still receive their vacation guide at this address every month. I have repeatedly mentioned that the person listed does not live here. They said they would remove this address from their mailing list, but they obviously haven't. If they can't remove somebody from a mailing list, I hate to think what I would have to go through to cancel their service.

On Jan. 6 2017 (0900 AM) requested a tow from AAA roadside assistance. Conversed with dispatcher/phone operator that I need a flatbed tow truck to move my wife's 1999 Jaguar XK8 to the only shop in Panama City FL (EURASIA) that would work on it. Dispatcher asked me "does car start", I stated "no", however it is NOT the battery in that I installed a NEW battery the day before ($185.00) and that I called the local shop because the alarm system activated several days prior which in turn I believed was the root of the problem (Security Alarm Preventing Vehicle From Starting).

We have been LOYAL customers to AAA since 1988, 28 years, and bought insurance from them for our two vehicles, our 3 children's vehicles, and our company vehicles! Much $ for these many long years to them. This past year, we moved our office to a new place, got a new office administrator who was fresh out of college, a very smart young man who is our son, and we lost our wonderful AAA agent Dave ** who we had since 1988. This is what occurred. Our daughter hit her deer and damaged her car greatly one evening. She called to report it and something was not right. AAA customer service were acting strange. They were not responding as usual to help us get our car into the body shop right away. I decided to call, and the representative stated to me that our insurance lapsed and there has been no coverage for over a month now. WHAT? Not one phone call! We did not know that we were not covered at all.

My car died in rush hour traffic. 4:40 pm I'm on the phone with AAA emergency call line, because of my location. The police come and help move me out of the (L) fast lane on 84 in Windsor, CT where 91 No.-So. merge of 4 lanes with on ramp cars coming from everywhere it seemed. I got half hour tops but you will be notified of any change and the driver will call when in route. 5:15 I call back. Recording states that driver will be there at 5:51 pm. My 1/2 hr I thought turned into an hour wait, upset and not being able to leave my car or go to the bathroom. I wait on hold to confirm just an hour and I'll see them at 5:51. When I finally got through 5:55 I was told that the wrecker went to a police call. I asked “When were you going to tell me?” “We will get back to you...” Now 6:15, “Sorry we will get another wrecker dispatched.” 6:30 still nothing I call a local co AAA contractor. Statement: “Yup I’m free. I'm right off the ramp 1/4 mile, but I can’t come, I can’t take direct calls.”

I am a gold card membership holder. I called for roadside assistance tonight (it is January 12, 2017, and it is -12 F) and I was told I have to wait about one hour till assist get there. I told the agent that it is frozen out there and it is impossible to stay one hour, but she said she can't help about the time provided that I was only five minutes far from downtown. Finally, they didn't show up and I got assist from police. Can you believe that? This is awful. It is worthless. I will cancel it and never work with AAA again.

What a complete joke the battery service they offer is. I put a service order using their AAA mobile app because my battery is completely dead and was unable to jump it. I realize we got a lot more of snow last night but when they called me they said the service trucks who do the battery service are not even out today. Hey AAA have you ever heard of chains for your cars or trucks. They basically told me that it might be a couple of days and to call back tomorrow.

Last night I was stranded in middle of God's country, on a solid sheet of ice on side of a hill (yes it's a road). Called triple A at 2:30 a.m. was told they'd arrive at 3:01 a.m. Then it went to 3:30 a.m. actually arrived at 3:15 a.m. I was watching from where I was, flashing lights so he'd see me. Then as I watch him sitting in front of the road I'm on, he keeps driving, turns around and leaves. Says he can't help, couldn't get up the road!!! He didn't even try. I was in a front wheel drive sports car, almost made it to the top then slid, almost over the mountain. Yet all I got from him was, "Sorry, can't get up that road". Oh yeah, did I mention it was 11, I was freezing. He just left me there to fend for myself. And that's exactly what I did. I got the car to where it was straight and backed it off the mountain. Took me 15 minutes but I SUCCEEDED!!! Yes, indeed I did. And HE FAILED!!! I'm done, will never use them again EVER!!!

Told them do not automatic renew membership a year ago, but they did anyway (2nd time). When I called, any random person in any office could pick up the call. I had to repeat three times the same info b/c they would transfer you to another random person if they don't want 'waste' time making a new sale. These female 'agent' are absolutely terrible... they only worry their sales commission. I ended up having to call my credit card company to dispute $196 they stole from me and told them to block AAA forever. Read this warning... do not deal with AAA ever. This is not same company.

I purchased a AAA battery on 1/4/17 through roadside assistance since my battery was dead and he recommended it. The turnover with the replacement dragged causing starter to whine. I asked for another and was told it was my starter. The vehicle had just been serviced by the dealer. I ran the car all day to charge up the battery. The next morning 1/5/17 the car was hard to start. I stopped at a reputable auto store and they tested the battery. It was bad. He said call AAA they are good. I did. They sent another truck who angrily stated the battery was fine, where's my printout but it won't matter anyway. I went back and it was another shift. They tested the battery and it was bad. They called for me. AAA understood my concern commuting and the impact on the starter and alternator. Both tested fine for the auto store that urged me to replace it AAA and the dealer. I have to call their consumer office during business hours.

I have been a member with AAA for over 6 years as I result I have their Auto and Renters Insurance. I can't begin to tell you how many customer service problems I have has in the past. First the poor service started with **- 815 Farmington Avenue - West Hartford, Ct. such an attitude! He is not good with customers or business. He fails to return calls and gives me inaccurate quotes on my Auto Policy to date. In attempting to contact AAA regarding my Auto policy they are unable to find my policy and I spend lots of time on the telephone trying to identify myself. I have no claims to date just rising costs and very poor service.

I have been a member of AAA for over 25 years. Three years ago roadside service installed a new battery. A year later, the battery failed and I had to call for roadside service again. I was told the battery they installed was the wrong size, and they replaced it. Now a year and a half later, my car would not start (turned the key and got a click). The driver jumpstarted me and told me I should take my car to my mechanic, and not drive it otherwise. He said I had a fuel pump problem. My long-time mechanic said the fuel pump was fine but the battery would not hold a charge.

The four hour online driving course is NOT a four hour driving course. I started the course and went non-stop to completion. At four hours there were multiple sections to complete. It took me approximately 5 1/2 hours. I completed each section early, however, it wouldn't let me go on because it had to time out. As soon as one was done, I started the next. The time required to do all the components is significantly more than the four hours advertised. I believe they are misrepresenting this course and doing so intentionally to get the business. I have always been happy with the services I received through AAA, until this experience.

I have been a member since I started driving 21 years ago. I have only used AAA service twice in that time frame and they have both been this year (both for battery service). Both times it was a complete joke. They took three times longer than they had estimated and when they did show up they were no help at all. Last night was the second time I called them and when they came out (after waiting 5 hours). The gentlemen was nice but had no idea what he was doing. Jumped my car, did some tests, told me everything was good. As he was cleaning up I went to start the car again and the battery was totally dead and would not start. He had no idea why. He told me I "might" need a battery. He quoted me a battery for $200 and I said I would like to replace the battery. He then acted started back peddling telling me that maybe it wasn't the battery. Then told me he could sell it to me but he couldn't install it. I said that was fine, I will install it.

I called because of a dead battery 3:05 pm. It is now 7:01 pm and they are not here yet. I called at 6:16 to get an update and was told there was another call ahead of me and that someone would call me to let me know when they would get here. Nothing yet. Very frustrating! I am lucky that my car died at home and not on the road. Not sure exactly what I am paying for!

Where do I begin... I finally got the chance to sit down and write this review and express how dissatisfied I am with this insurance! For being a loyal customer for over 10 years I would at least expect some assistance as a member. Our RV broke down in the middle of the desert at 6 am. I called AAA member services and they said our membership didn't cover. I was furious! Stuck in the cold in the middle of nowhere with two young children and AAA said that they cannot do anything except provide a number to the nearest tow truck. Yes, we paid $210 out of our own pocket... even after paying more than 10 years' worth of membership payment and only used the roadside service once.

I called AAA at 5:15 PM and was told it would be a 45 minute wait. This is a small town with 5 towing companies within five miles of my location. When the tow truck did not arrive to change my flat tire by 6:00 PM I called the towing company. The AAA service clerk said was contracted for my area. The towing company told me that they had received the dispatch from AAA only 7 minutes prior to my phone call. I was told they would be out to change my tire within 30 minutes. I called AAA back to ask why the towing company had only received the call to change my tire only 7 minutes prior to my calling the towing company.

Very disappointed. When signing up for AAA on the computer, I input all info required and made payment. Website locked me out with no confirmation that payment received or email. When credit card bill came in, charge were made to my account by AAA. When I called AAA they said it is an active account. Well I informed the girl that I did not get a confirmation or any info sent to me or even a card. I told her that I went on a road trip with my travel trailer and wanted the peace of mind in case of a breakdown (I have two new vehicles and a fairly new trailer). She apologized and offer to help correct the problem, she added my wife on the account even though I added her on when I attempt to sign up. She said she would give me a discount for adding my wife.

As a brand-new AAA client and first-time user of AAA emergency roadside services, I can state without hesitation that our experience yesterday with both the local AAA-contracted towing company and with the AAA emergency roadside services customer service Supervisor 'Phil' is at the top of the worst and most unacceptable services and responses from a business/company and individual employee that I have ever had the mis-pleasure of dealing with.

Great phone service. Just really long waits in zero weather. Called at 430. By 5 I was finished. They texted me at 5 to let me know they're dispatching. I called three times and was told some erosions saying 15-20 minutes and by 620 I get a text. They're on their way with an arrival at 640 which they showed up at. My issue is what's the point on relying on a company that states truth stretching (lies) about time line and uses verbiage such as "I apologize for the inconvenience"? I have to say I am extremely dissatisfied with the level of service that has been propagated. It is 10 degrees outside that's pretty cold to be outside waiting or inside a car with no heat.

I had AAA for several years. When I needed them they wouldn't answer their phone, so I canceled their service. The only thing good about them is the travel discounts you can get. The auto service is crappy. Thus 1 star.

My AAA policy is an RV PLUS account which they sell to you as an upgrade to their base policy which among other things, promises to cover towing up to 100 miles. My son broke down today and was 40 miles from home. They refused to tow him because it was snowing and limited towing to only 25 miles due to the weather. The RV PLUS upsell is a scam. DO NOT BUY. I am cancelling as soon as I confer with counsel. Sounds like possible insurance fraud to me. I will be filing a complaint with the State's Attorney General's Office and The State Insurance Commissioner. Researching possible Class Action Lawsuit. Will post here if others have had similar experiences and wish to join the suit.

I've been a member of AAA for about 8 years. Never had any problems until day before yesterday when they renewed my membership without notifying me first, leaving me with a negative balance in my bank account. I called the customer service number and told them that I wanted the automatic renewal and automatic payments stopped immediately since that when they took my money without notifying me first, that I was left a negative balance in my bank account. So, I had to go to my bank and talk to someone there and that person gave me a number to call for their to dispute department. Well, after being on the phone with them for about 2-3 hours, the mess was finally straightened out because my bank put money into my account so there wouldn't be a negative balance. But, the matter still has not been resolved with AAA.

AAA advertised a marketing promo that if you signed up for a new membership, you would receive an email link to a gift card for $10. I called the AAA office five times to no satisfaction. All I am ever told is the link was mailed yet I never received it. It is the principal more than the value of the promo at this point and it is quite frankly false advertisement. I asked the rep to send me the email right then and there if it was already sent but shockingly he was unable. Highly disappointed in their lack of integrity. Will never renew again.

I called Triple A at 8 am to ask for an battery replacement of my cx 5 mazda. The guy Carlos from Affordable battery and towing came to my house and he confirmed he had the battery to be replaced. Later he told my car had a issue with the start system and the battery could be only changed after the system be fixed. While he was almost leaving, I replaced the battery of the key and the car started. The guy refused to exchanged the battery and told me he had already closed the case and another person of Triple A should come to replace it. I called again to ask another person. One hour later the same guy called letting me know he was coming back. Why did he leave without helping me out?

I am a AAA client for more than 10 years. First in Tennessee then in Texas. Today was the third time that I needed them (I don't need them very often) and they never showed up. I'm cancelling my membership because why should I pay for a service that I never get. They made me wait almost two hours at a Walmart parking lot (my car ran out of battery. All I needed was a simple boost) and never came. A good Samaritan just came over and offered me help. Hard to believe in Texas! Anyways, going back to the AAA experience, it was real bad. It was 2 in the morning when I got home.

I have been a member of AAA for 36 years. I have had my cars insured through them for around 30 years and my home insured through them for around 18 years. Over the years AAA has cut back on the free services they offer. Mostly this didn't bother me since I didn't use those services much anyhow. However, recently I got a letter in the mail for AAA telling me that they won't be renewing my home owner's policy because our Jacuzzi didn't have water in it. The problem with this is that my Jacuzzi always has water in it. So I called AAA up and told them that my Jacuzzi always has water in it. Plus I didn't recall anyone calling to come to our property and inspect it. Sometimes AAA will send someone to look at a property and take photos.

NO STARS: When backing out of a driveway, the driver side rear wheel went into a ditch. AAA sent this company out and a young man completely connected the chain wrong to my car resulting in a bent tie rod, need for 2 new front tires, and an alignment. The driver quickly jumped in his truck and didn't even give me sheet to sign. I escalated this through AAA corporate. The owner called once, said he would talk to driver next day and call me back. He NEVER called me back even after I have left messages. This cost me $500 and they should be reimbursing me for the damage they caused to my car. Do not use their services. I had to call AAA again to find out claim denied by owner. Driver LIED and said we asked to use his chains and not put on rollback. The owner would not even call me back himself after multiple attempts and messages I have left.

My truck broke down 2 nights ago and it took AAA over an hour to come out. I get towed to the station, which informs me they are closing in 30 minutes and couldn't do anything with my car till the next day. Wasted tow. Call AAA again and said I wanted a long distance tow, since I was in Timbuctoo, and had nowhere to go. They attempted to discourage me from using a long distance tow, telling me it would be several hours before they could make it out. I insisted on the tow and they were there within an hour. Nice! I get towed in at 9:30 in the evening to my home.

The receptionist is not very friendly or courteous. In my opinion I find her to be rude to unreceptive. Which is weird since her job has to do with greeting people. She is the first impression of the AAA organization as we walk in the door. However, she has that look on her face that says "I HATE MY JOB." Not sure if her previous jobs were at the DMV or some other hostile place like a prison reception. She never wears a name tag. I would really like to know her name so that the right person can be addressed. I can only describe her as short, medium build, light complexion, black curly hair shoulder length. No accent, maybe Hispanic or Middle Eastern descent. The other staff are very nice, courteous, and friendly. Thinking some customer service training is in order. If it is personality driven I would not want her representing my company. When I see her as the only person at the counter I dread going to the desk.

The worse customer service ever! They lack the tools needed to provide at least the minimal amount of service! Uncoordinated and untrustworthy! Waited for over 3 months to resolve an issue that was suppose to be resolved within 30 days, according to one of their employees. To make a long story short, I submitted a reimbursement form before I went on a three week vacation. I called the day I left and they said it was being process, that I had to wait 30 day. On returning in mid-August I figure I'll give them a courtesy call. When doing so found out that it hasn't even started to be processed, to give it a 7-10 days. After that I called again, and they said they couldn't find the paperwork, to give it another week or so. From there they keep giving me the "call next week" excuse. This keep on going for weeks and spoke to several of people, and it's like no one knew what the hell was going on. It became very ** frustrating.

I have been a member for 19 years. Called for a change of tire. After 90 minutes called back. Nobody came. They assured me 40 minutes that someone would be there. I am sitting here for close to 3 hours. The agents are nasty and then when I get mad they tell me to calm down. Jenelle and the boss Al were short and abrupt. They put me on hold so I had to call back. If you do not have AAA, then don't buy. Ridiculous.

I got a flat tire traveling back home with my wife and our 2 dogs. We were still a ways out so I called AAA for a tow (I am paying for the service so why not). I was checking on the car when the AAA finally answered. My wife talked to the CSR and told me he was rude and tried to make her feel as if she didn't know where she is at. She told him we were southbound on I25 a mile north of exit 257. He kept telling her that she was northbound. I finally talked to him and said I needed a flat bed for my AWD car. He told me someone was being dispatched.

I tried 3 times to get my car towed!!! All three times I waited over 2 hours and they never showed up!!! Then I find out that for one of these calls AAA charged me for a tow!!! They never touched my car!!! I had to leave for work after 3 hours and they say they showed up after 4 hours!!! This is a scam!!! They do everything to avoid towing your car!!! Never use AAA!!!

On 11/1 I called at 2:07 pm for a tow due to flat tire. I received a confirmation text for service at 2:20. Then I received a text my truck was dispatched at 3:22 with an ETA of 3:54. But mind you I was on I71 on shoulder where no one goes 65, they fly by 75, 80. The first 2 agents stated they agreed I was in an UNSAFE AREA... that I was a "priority". Then at 4:06 I received a call from a AAA NUMBER stating his driver can't locate me. 2 HOURS AND YOU CAN'T FIND ME. BS. THEY NEVER TRIED. I GAVE THEM MY LOCATION BETWEEN EXIT 25 AND 26... I was the only car broke down with hazards. Then he says, "Well we had car accidents before you so we are behind." Then he hung up. I call back...

I've been a member of AAA for years and have never needed their service. In fact I was thinking of canceling my membership. Then earlier this month the steering on my wife's truck failed and we needed a tow. And yesterday on vacation our battery died and we needed a new one. In both cases the very first question I was asked was: "Are you safe?" Yes. In both cases help was dispatched quickly. Both times our troubles were sorted out quickly turning potentially major issues into minor inconveniences. Companies like AAA hear a lot of negatives when people are mad because they didn't get their way but people rarely take the time to tell them when they're doing a good job. Thank you AAA for jobs well done. And extra kudos to Andrew ** from AAA Orlando for a great job changing out our battery in the parking lot of our hotel. His courteous and friendly manner is an asset to AAA and its members!

On October 17, 2016 I had a flat tire - the sidewall was torn. So when AAA showed up I was hoping for him to put on my spare and I would go to my mechanic to have what needed to be done for a new tire. The driver of AAA told me that my spare could not be put on because it was rusted around the lug nuts and it was against AAA policy to put it on and he called a tow truck...the tow truck came and I was towed to my mechanic.

Called AAA with a dead battery at 1:38 pm. Dispatcher told me they would be there by 2:20 pm. At 2:25 pm, got a text they would be here by 2:50 pm. Called to find out why eta had changed, and it would now take over an hour. Rep said they were busy, but she assured me they would be there by 2:50. At 2:50 pm, someone from AAA called and said it would be another 10 - 15 minutes. Called AAA back and asked to speak to a supervisor. She didn't even state her name and acted totally uninterested in what I was telling her. What a terrible company AAA has become!

My best friend and I were at a football stadium parking lot and after the game discovered he had a bad battery. He also discovered that triple A does not service vehicles in stadium parking lots and vehicles on the interstate and bridges. I did not know this but now that I do I will cancel my membership and save the yearly fee in an envelope each year.

I have been a AAA member for over 8 years and used the service twice over this time period. I make on time payment and should receive the service and respect I deserve from Collen in the Washington DC customer service area and all the other customer service reps. Customer service is zero. I had my keys and documents locked in the car, and called for help since I did not have my spare key with me at the time. I did not have all my information because it was looked up in the car, the representative was so rude and definitely not helpful at the time I needed help. I was transferred several times and ended up staying on the telephone for 50 minutes before I was told they would get me assistance in another 2 hours. I eventually got some help but I am going to cancel my roadside membership and use my regular insurance company's offer for roadside assistance.