AAA Reviews

Why can people not listen? I explain my story and then they have to go through their series of questions like a robot. They totally screwed up my tow service request because they can't listen to the proper name of the cross street. Help me here... Does Seacrest & Caney Fork Rd sound anything close? This was only the start. I got so frustrated trying to explain to Nicole that I just asked to talk to another person. She was Miss High & Mighty, Ratrina, and wanted to talk down to me. Really? I was given different reasons why they would not accept the tow and were trying to make me pay for additional services to get my car out of the garage and not damage my driveway. Again... Really? I have determined that they do everything they can not to help. Too many rules and reasons why it can't be done. I agree with many of the other people writing complaints/reviews on AAA that it is just not worth the money.

My wife and I went to Grapevine Texas downtown and found our car would not start and called Triple AAA. They called and it was many hours later and had a tow truck driver that almost drove off the road and was bragging he was a great driver and hit the wall and door of the auto place early in the morning. By the time we got back to our hotel it was six and a half an hour later. Triple AAA would not be honest when it came to the time for anybody to come out to see our car. I told the auto place when they fixed our car what the triple AAA driver did to their door for it was 12:30 in the morning when he dropped off the car.

This year I renewed my membership with AAA and added Motorcycle and RV towing for an extra fee. The first time about four months ago, I called for a tow from my house to the Harley Dealer. They sent me a motorcycle tow truck which was perfect. When the bike was done a few days later, I called for a tow from the Harley dealer, back to my home, they sent a flat bed. Once the driver got to my home and started to loosen the straps on the bike, he didn't do them evenly and dropped the bike on its side. I was furious, luckily, it didn't damage the paint, but it was scuffed. I didn't call in on him as he said he was a new driver, and didn't have too much experience loading motorcycles.

I went into the AAA store to get my car's condenser replaced and after I get my car back, I honk my horn when I'm driving at a bad driver and my horn has no sound. Come to find out, AAA forgot to rewire the horn when they did other stuff so I had to take my car back. Receptionist there was a tool and didn't have much knowledge of the location of the horn either so that sucked. Complete disgrace. Don't recommend them at all for the Cary, NC location off Tryon Road. They are trash.

I called at 7:45 am for a tow, after giving all necessary information, they told me that the driver would be there at 9:01 am. Sounds good. I looked up the driver's information. They open at 8:30 am, looks good. I should be the 1st in line. NOT, I received 3 text messages pushing back the arrival time to 10:10 am. It is now 10:30 am waiting for the driver. I called AAA, they said they will call the driver, he said he is on a call and has another one after that, so that long story short I don't know when they will get here, save the time and aggravation and just call a local guy. AAA said if I do that they will reimburse me partially for the local guy. I call, the lady conveniently could not tell me how much.

I recently went online for a quote for auto insurance from AAA, and when I received the online quote, it was unacceptable. They sent me a follow up email which stated that so and so would like to follow up with me about the quote. I declined, responded that the quote was too high, and I thanked them for their time. They called me anyway, after I said I did NOT want to discuss it any further. I told the young male that I specifically left that information in their email, and he hung up in my face. This is AAA? Okay. Thanks for the heads up. I'm glad I found out about the types you hire to represent you before I might've plunked my money down. Contrary to what you may think, you're not the only shop in town. Thanks for nothing.

AAA.com or AAA Automobile of Southern California is what I called the scum of the scums! This is the worst insurance company I have ever used. I would rather be in hell than to deal with this company. They gouged us thousands of dollars! Run and don't even try them --- you will be screwed! They will promise you rates that will double in 3 weeks. Then charge you for large cancellation fees when you back out because of the doubled rate and huge hike in price!

Today I made a call to bring a couple of concerns to Triple A's attention. The first call I will get to in a moment but it's the second called that I'm more concerned with because I feel this customer service representative was incredibly rude. Her name is Paige and the phone call was made at 2:30 p.m. Eastern Standard Time. Once I voiced my complaint about the previous call and asked to have it resolved, instead of apologizing for the mistake of the previous employee or showing any kind of understanding or remorse, Paige decides to condescendingly correct me and make it seemed as if I did something wrong.

I've been a member for over 20 years and am in the middle of my 3rd ever call. We're approaching our 4. I've called 3 times. I've tried to download and use their app, but it's useless. It's 94 degrees out, my shade is gone and I have no water. Each time I've called, I've been told 45 minutes. I started in the left turn lane of a busy intersection. After the first 30 minutes a nice man stopped and helped to push me to the shoulder. There was an incline so we ended up blocking the driveway of a business. For the next two hours, I was yelled at. Finally, a couple stopped to further push my car out of the way. Thank goodness for strangers, because the people I've PAID for 20 years for this service obviously don't give a damn about service or safety!!! I'm cancelling this membership and ALL of my insurance policies! So disappointed. You should be ashamed of yourselves.

Sorry I had to give 1 star... I wouldn't give any if I could. After giving the AAA phone agent my location, after a flat tire on our RV, (mile marker, interstate route, direction of travel, and state), I was told "I can't find you that way. What town are you in?" I was 5 miles from the nearest town. She couldn't help me. Got switched to another rep. Told him I wanted road side assistance to change the tire. He offered a tow truck. I didn't want a tow truck, just change the tire. I was told then "I have no services for you". That was the end of AAA involvement. Googled a recovery truck and handled it ourselves. What a worthless service. This is only half the story. Does everyone know AAA will only change a flat if you provide a mounted spare!!! Who carries these in the pusher coaches? Why do you think you can't buy one as an option when you buy the coach.

Wife's vehicle with 1 yr old AAA BATTERY. CAR, dead at the mall, won't turn over. They dispatch a truck from 150 miles away even though we were in the capital of SC, Columbia. He gets there and refused to install replacement he brought, in his expert opinion, it was the alternator. Jumps her and tells her to go to Firestone across the street, and it dies as she pulls in. Driver bails. Firestone said lady not a darn thing wrong with alternator, and replaced battery 225.00. AAA, SAID THEIR EXPERT TOW DRIVER, DISAGREES, AND WONT REIMBURSE FOR THE FAILED BATTERY. I was a fifteen yr premium member, not anymore AAA.

The first call was placed at 7:52 pm. I was told I would get text updates and service would arrive by 8:21 pm. I did not get any text and no one showed up by 8:21 so I called back got placed on hold. Then they hung up on me. A few seconds after I got a text saying now I service would show up by 9:04 pm I had to wait a hour and a half outside in by myself very mad.

The worst experience. Just needed to be let into my daughter's car. She lost her keys. Complete runaround. No real answers. Everyone had a different story. We gave specific directions, waited, called, waited, called... Ruined our whole day. Member since 1998 and pay for multiple memberships! What a disappointment. Don't waste your money because when you need them, they aren't there.

I broke down on the side of the freeway in CA about 75 miles from my home in Reno. Was on the phone over 15 minutes with AAA until someone picked up. Was told I was a priority because of my location. Well, AAA didn't show up for over an hour and then I was told that the AAA tow trucks were not allowed to cross state lines or something like that, so I would be towed to Verdi, NV, (which makes no sense because obviously it was across the state line), where another tow truck would be there to tow me the rest of the way. I get to Verdi, there is no tow truck so I wait for about 20 min and decide to call them. I was told that my call had been cleared, they had no knowledge of another truck that was supposed to come so I would have to wait. It took them another hour and a half to get to me in Verdi, and when they finally came, it only took 30 min for me to get home. I have never been so dissatisfied with a company in all my life.

So my car has been locked since last night and I thought that by calling AAA this morning instead of really late last night to subscribe it would be more easier on the company. So I subscribed this morning thinking I could then call and have them open my car for me. Well guess what, this sub-par company takes a FULL DAY to start. You literally pay them and they aren’t able to do anything until the next day. What kind of company is that??? Okay it’s like paying you money to get me food then you end up coming back with stale food. I am very frustrated and annoyed at AAA and this SLOW service.

I have been an AAA Member since 1970 and never had to use the service on Tuesday July 18th, 2017. That's a pretty good run with No problems! I had a major blow out in the right rear of my 2010 Audi Q5, the AAA driver could not inflate the space saver spare? So, he decides to hook me up and Drag my car onto his Flatbed Truck backwards? The problem I am having is the frame shifted and it makes weird sounds when I am driving down the road.

If you are contemplating signing up for membership I hope you're here to read reviews first. We have been a member for 20 years. For the first time my car broke down twice this week and when I called AAA for Roadside Assistance since my car was blocking a major intersection, I was told their "Rush Roadside Assistance" will take 2.5 hours! Why label it "rush" if I have to wait 2 hours??? I called them several times to follow up and they kept saying the same lame script of an excuse: we don't have enough tow truck drivers, our tow truck drivers picked up priority cases first. I was in the middle of an intersection blocking traffic and that's not a priority? Finally I called a different towing company to tow my car to the repair shop.

In 2016 I renewed and upgraded my AAA membership to a Plus Membership with automatic renewal through my bank account. This March 2017 they did not auto renew and canceled my membership and sent me a letter stating the cancellation. I called and paid over the phone and renewed the plus membership and made sure it was set up for Auto renew as they told me the local office had not set it up. Today is July 18, 2017. I call the road side assistance to get a tow. The man states I only have Basic service and can only get towed 3 miles. I told him, "No. I paid for plus and have the card in my hand that shows I have a Plus Membership." He proceeds to tell me I got online and canceled the plus membership on May 16th. I calmly explained to him that that was not possible as I was in Ireland on a trip I booked through them and did not have access to a computer as well as I have nor set up an online account.

July 2017 I was a passenger, along with my two granddaughters, in a friends truck. She is also a AAA member. We had a blowout and limped off freeway on the off ramp in a very dangerous spot. We were stuck on off ramp. Called AAA and told them and they said they would expedite for us. An hour later and several bear misses from being hit our driver calls. Seems dispatch sent him to the wrong place. He was not far from us. We directed him. He shows up in a little Nissan pickup at 9:41 pm, starts to back up then pulls forward then just takes off!!! Leaving two women in their 50s and two young teen granddaughters!!

I called AAA on July 17th at 1:30 pm because I have the premier service & my car broke down 221 miles from home. The dispatcher told me it would take an hour & a half to get to me. Well almost 2 hours pass, so I call again because I hadn't gotten any updates whatsoever. They then proceed to tell me nobody has been sent out yet because they called 8 different tow truck companies & nobody wants to tow us that far. THEN they verify my phone number & it's WRONG which explains why I hadn't gotten any updates.

I am furious about my roadside service this evening. My car overheated on the freeway, leaving my children and I stranded on the shoulder of a busy freeway at 10:30pm. I called AAA roadside and was told they'd send out someone within 30-90 minutes. I was texted that the service request was submitted. A tow truck driver leaves me a message on my phone that they couldn't find me so I called back. I also called CHP for assistance as I was not feeling that we were safe on the side of a busy freeway (880s from Oakland to Hayward). CHP finds me and calls AAA. I call again confirming information and again stating that we are four people in the car and did not feel safe on the side of the freeway. CHP leaves and asks us to keep our seatbelts fastened and stay in the car. They said someone will come.

I flagged down a passerby that was kind enough to let me use his phone. I placed a call to the phone number displayed on my membership card. After a 10 to 15 minute wait an agent answered and advised me that my membership area was FL. and as I was in N.C. I would have to be transferred to that area. My call was then transferred and after another 10 to 15 minute wait an agent answered.

I have had to use AAA to start my car 4 x in the past two years. Mostly due to a faulty battery they installed in the car the first time. Each time, the automated voice promises to connect me to the office closest to my current location. Instead, the operator is always several states away. This last time she refused to send out help because the account is in my husband's name. She refused to investigate my status as "associate member," and instead insisted that my husband needed to be present in order for work to be done on the car. She refused to accept the fact that we are married and share a membership.

My daughter was broken down on side of the road at 1 in the morning. She was told it would be one to two hours before tow truck would be there. Can anyone see a problem with this single female alongside of the road waiting for a tow truck to come along one on a Monday morning. This organization is careless, Reckless and needs to make some serious changes. All of this nonsense is so my daughter can prove that she's a member of AAA and she was with the car when it broke down. I'm going to have this company out of sheer spite for the audacity to put my daughter in such a bad situation no concern for her safety.

Waited FOUR HOURS for a tow, after being tricked into an "unattended pick up" by a AAA rep which put me into low priority, which she failed to mention. I have been a member since 2012 and this was probably my second time using ANY of their benefits, and I am a gold card "RV PLUS" member - whatever that means. I will NOT be renewing my membership and I am extremely irritated as the garage I was having the car towed to closed before my car even arrived (I called AAA at 2:45PM, the garage closed at 6pm). Very disappointed. Wish I could give this company no stars.

After moving I called the company to assure I would still be covered in my state, which they told me I would and all I needed to do was update my information. Fast forward to renewal time and I receive a notice that they will be discontinuing me because my information, that I called them about 5 months prior, was incorrect. Took 4 weeks of calling and being told they'll call me on Monday to finally get it resolved. Never received a phone call as promised and each person gave a different story. In the end the solution was simple and solved by a wonderful representative that did her job instead of passing me onto the next representative.

My husband and I were traveling up to North Carolina. I needed a hotel to stay for a late night check in. We contacted AAA on the road. They provided a hotel and did not indicate that it was a not a preferred hotel. We showed up at 2 AM in the morning only to find out that the hotel was surrounded by hoodlums. We were afraid for our lives. We decided not to check in and continued on another two hours only to arrive here North Carolina trying to find another hotel and were unsuccessful. We ended up having to sleep in a parking lot. I contacted AAA and they indicated that they would try to give us a voucher or Ray I'm American Express gift certificate. I was contacted by a AAA today notifying me that I would receive nothing. Needless to say I am very decide is fine with AAA. As a Premier member in my opinion this is unacceptable. I would highly recommend to anybody not to use AAA. I will be canceling my membership.

I have had my 2012 Chev Cruz for 5 years and every 3000 miles I took it back to the dealer where I bought and always had the same oil put in. Today at AAA care center they told me if I didn't use dexos I would be going against the manufacturer requirements and could void the engine warranty. I went to Terry Labonte's Chev and they told me this is NOT true. It was $24 vs $52. If your company needs money this bad it is NOT right to lie to your customers. You just lost me.

My 95 year old mother has AAA insurance for her car and also a policy to cover accidents at home. I started the claim in Feb. 2017 and have just been stonewalled. After months of the claims dept. blaming the Hospital records dept., I called the Hospital to find that AAA never requested any records. Terrible service. AAA Road Service changed a flat tire for her and put an uninflated donut tire on her car and told her she was set to drive, the donut fell off the rim in one half miles but AAA stated that they weren't responsible because the event could not have happened. Ridiculous!

After initiating a phone call for tow. Break down on the side of the road in Florida at 11:58 am this past Sunday. There was still no tow truck at 1:30. I talked to six different people altogether mostly one worse than the other except for the fifth man named Leon. Wherever he was who was truly contrite and apologetic. AAm Allstate road ranger who stopped gave me the wrong mile marker but every time I spoke to one of the AA representatives I explained what town I was in although I had the wrong mile marker. NO ONE WAS LISTENING FULLY.

Miss. Michelle ** was very VERY rude when I asked her questions and surely isn't about satisfying customers. She wasn't very helpful and for a manager she didn't do her job very well and she wasn't good at contacting me either. If you're going to be working in customer service, you should definitely learn how to satisfy a customer especially when your party is in the wrong. She should work on that.

AAA limits the number of tows customer is allow per year. In my opinion, it should not matter what the reason is or where the vehicle is towed to request for a tow. It defeats the purpose of paying for a membership when you can't even use the service. They should review their policy if they don't want to lose members. I am in the process of finding other options and will stay only, if only, they change their policies. I have been a member for a long time and this is the first time I have been refused and am very disappointed with them.

Our truck broke down on June 16, 2017. I called for AAA MI for a tow at 4:38 pm and was told that we would be towed by 6:15. Now it is 8:50 and we have just been loaded up by our son not an AAA provider. According to the tow truck driver, when he arrived at 8:00, he had just gotten the call. To wait over 4 hours for a tow on a nice day with no weather issues is not acceptable. Apparently, AAA does not have a contract with enough tow companies in the area to provide adequate service for its customers. We have been a customer for over 50 years and service has declined.

My son had his car break down in Colorado Springs, CO. He called for service and was told it would be an one hour and 15 minutes. After the allotted time he called again and was told it would be another hour. He called again and was told the driver was stuck in traffic to the North. All the traffic maps showed no issues anywhere. I called and asked for a supervisor and was told the same thing. I told her none of the traffic maps showed any issue. She said her maps also showed no problems. I asked for the name of the towing company only to find out the company was based in Buena Vista, which is 3 hours to the west of Colorado Springs.

AAA had access to my checking account for my monthly insurance premium. I cancelled my insurance and membership 2 months ago. Two day ago, AAA drafted $77.50 from my bank account for membership fee. I called and they told me they would have the money put back in my account. After waiting 2 days and the money was not refunded, I called AAA and was told they would be mailing a refund in 20 days. DO NOT trust this company with your bank account.

I first joined AAA Plus in the early 90's & was very happy with the service I received through them. However, something I never thought I would do, I am not renewing my membership & am looking elsewhere for my roadside assistance. I recently needed help with a flat but they couldn't/wouldn't assist me. The most basic of roadside services and AAA couldn't deliver. A large commercial tow truck was sent. I was inside a property that was gated, large enough gate for my truck but not for such a large commercial vehicle. The driver told me to drive my truck out to the gate. No. I was not going to drive nearly 500' over rough terrain, damaging my rim shredding the tire. So what did he do? He left. AAA said that was the only assistance in my area so, although I paid for such service, they couldn't help me. No problem AAA. I now wave good-bye and am going through Costco for my auto insurance and roadside assistance. You've lost me forever.

We are new to AAA, joined in 2017. The other night, parked in my garage, the car would not start. I called AAA and they were there within about half an hour. A very nice young man jumpstarted the car for me. A few days later, parked at a local park, the car again would not start. Again, within half an hour (earlier than the expected wait time!) help arrived. This time, another nice young man performed a diagnostic test on the car's systems. He was very honest about the battery showing it still had some life in it, but pointed out where it had acid leaking.

I was stranded in Philadelphia PA at the cancer hospital with my friend's vehicle. I had a AAA account so I decided to call them to tow us to the nearest station. My friend had thought that the alternator was the problem. He was told that they would take the car to the nearest AAA service station. He obtained the number to that station and called. Because we were running late and he feared they could not get the part for his car, he instructed them to buy a starter and install it when we arrived.

My vehicle wouldn't start so I called AAA at approx 5:45. The phone call took a while because the customer service rep couldn't get my location to "verify" in their system. The location that was finally put in the system was two roads and approx 1 mile away from where I actually was (but they didn't tell me that, I found out later by looking online). I was given a 2 hour window for when the tow driver might show up but said it could be sooner.

DO NOT I REPEAT DO NOT PAY TO BE a AAA member. I was stranded on the highway at 1:00 am alone as a female and the idiot who took my call 1) said it would be two hours before someone could get to me (in Ft Lauderdale) and 2) literally recorded in the system I was safe. In actuality I was terrified. I am grateful it was me and not my daughter. And even more grateful for the free ROAD RANGERS offered by the FHP. They arrived in 15 minutes - thank God I remembered that they exist.

I am customer for AAA, about 5 years with this company. Then at the renewal they want to charge $195 per year then a new customer $145 the same plan. How is possible a customer with more than 3 years have to pay more for the same service... They can bring the same price because the loyal in the past I have. Also I was in AAA office, they have promotion with the same plan, buy one get one free. When I ask for that promotion they want change double, how is possible? Never I ask for discount but in this time is not fair what the do with the customer. They expect to pay $55 extra, they will lose me to be their customer.

I called at 7:15 pm for service (gold membership). As of now, 10:17 pm, I sit here in the dark with absolutely no AAA. I have called repeatedly with each time told a different lie (yes, no other word) as to the time and reason they still have not arrived. Fast forward to speaking with supervisor to only be told AAA internally canceled the request. There are no words to describe this horrible service and unethical company. To know all those calls placed were lies told by their representative when they knowingly had canceled the request. So here I wait, in the dark with still no AAA service.

I called and told it would be 3 hours or more for pickup. I'm 20 minutes outside of Tallahassee. Told your primary contractor had only 1 truck in service that day. Really. You hire people who can't service customers with any predictability? Totally unacceptable. I had to keep on the dispatcher to find a better answer. I had to initiate her looking three times at least. In the end she found someone who could be there in an hour. After spending thirty minutes looking. Again. I'm not that far away from Tally. I was having bad cell service and told her my signal was spotty and irregular. I had to climb up an interstate overpass embankment to get even a weak signal. She couldn't help that. But she could have moved slightly faster in case I lost the signal again. I don't blame the dispatcher. She was trying. But it did take me to move her along. Otherwise I would have been in the hot Sun for 3 hours or more.

I ordered road side assistance service for my wife and 2 year old. I will not renew my service and will NEVER suggest this to anyone that I care about due to the terrible service I received followed by the TERRIBLE customer service!!

I have called Triple A, with my Gold membership at 7:30pm, to have my car towed 7 miles down the road. The guy I spoke to was extremely nice, he told me arrival time would be around 8:30pm. We had the online app that changed the time to 9:09pm!! And the tow truck arrived at 9:30pm! Not his fault by any means, he was extremely nice and apologetic. He explained he came from Mass a good 45 mins away! WHY IN THE HELL DID MY TRIPLE A DOESN'T USE A COMPANY CLOSER! This poor guy had to drive all over hell to get to us when there is a towing company just down the road from us. Thank golly my 4 year old son wasn't with me or that I was on some main street or highway.

My entire household has AAA plus membership. My mother's tire went flat and AAA put her on hold with no assistance. She hung up and tried calling again and was put on hold. Tired of waiting, I headed out to her location and changed her wheel. I finished the task and she was STILL on hold. She hung up and we drove home. Useless. Scam.

I have been with AAA for 17+ years and have taken advantage of the towing benefit more times than I can count. Never an issue with the premier membership that is approximately $150 a year. I have also used it for long distance tows. It has really paid off for me. A couple of the tow truck drivers have complained how little the AAA contract pays them but they have still been on time. Recently the app will track where the driver is in relation to me also.

Waited for a tow 30 min. They sent technician. Afterwards, still had to call in tow request. Night time safety issue. Guess I was on the wrong side of town. My initial ticket was never updated. I called 3 or 4 times. AAA SERVICE, AAA Alert: "Your service provider will be arriving between now and 08:27 PM. Ref# **. Reply STOP to cancel texts. HELP for help w/ text." It's now 9:22 pm.

We have been a premier member for 10+ years. Had our truck vandalized last night. Was able to take the tire off but not put it back on, so called AAA. They told us that we were not covered because we had taking the tire off. They would pay for towing to a tire dealer (25 miles away at their expense). But if I just wanted help putting the tire back on I would have to pay for it myself. (They do offer roadside assistance in the policy but that is no good if you take your own tire off???) So they send a guy out to help us at our expense and he doesn't even have a jack or lug wrench. Seriously AAA. Time for us to look for another service.

I am a single female and was driving to Matthews, NC from NY and had a minor accident. I took the car to the AAA repair shop at 9404 Independence Drive, Charlotte, NC and they told me I needed a new oil pan, oil change, alignment and splash guard and it would cost $1,500. I'm not from the area so I didn't have much of a choice on what to do. Steve from the repair shop called me again later in the day and said they wouldn't be able to do the repairs because the car was too small and I should have it towed to a Fiat dealer which was approx. 30 miles in either direction.

AAA policies had changed over the last year or so and not in a good way. I recently purchased a car and got it titled in my name. It would not start so I was going to get it towed to my house so I could repair it. The car is going to be a project car and since it was not going to see the road for several months, I withheld getting plates for it, mainly because I would have to get insurance on it as well. I was told that if the tags did not match the title and registration that it would not be able to get towed. This is confirmed by an app on the towing companies phones.

My husband 2009 Flatbed Dodge 3500 AAA will no longer tow. They have towed it in the past. They stated too many of these trucks were company owned. I stated, "This is my husband personal truck" and they stated doesn't matter the guidelines state... I am, "what guidelines?" Then I said, "Well I will just drop my husband truck from the policy" and AAA stated, "We don't cover vehicles. We only cover drivers..." I was like, "You're not covering me as the driver of this truck..." Since it is costing AAA too much money because they are experiencing a higher number of flatbed trucks being towed, they decided to drop the coverage. Will not renew...

On 5/16/2017 at 10:45 AM CDT I called the roadside assistance number. After hitting a pothole on the interstate and experiencing 2 flat tires I was told a tow truck would be there in 111 minutes--After waiting on the side of the road for 90 minutes I called again and was told that Uncle Dave's Wrecker Service would be there in 10-15 minutes. After 20 minutes I called again and got the same answer. Then I received an alert on my phone that the ETA would be 74 minutes. I called several more times and got the same 10-15 minute answer.

Towing & Repair Service - I want to take the opportunity to report on superb service that we received on May 10, 2017 while traveling from South Carolina to Ohio. The throttle cable broke on our 2002 Chevy Astro Van on Interstate 77. We were able to get to the side of the road, but in a very unsafe situation. We called AAA and your people did their normally excellent job in helping us get some help. The wrecker company dispatched was Bert's Garage Inc from Hillsville Va. We had them take us to their garage rather than Allen's Garage that your people suggested. I like to deal with one company whenever possible and, in this case, it was not only appropriate, but a fantastic decision.

Recently my car stopped southbound on the I-17 60 miles from Phoenix. I was promised by AAA my call would be a priority and someone would be there in 40 min. I received four more calls after each promise failed. I was there a total of two hours on the highway. When the tow finally arrived he went right past us and missed us causing him to go to another turnaround which caused an additional 20 min. A police officer had stopped to ask us if we needed help and there goes the tow truck whizzing by.

Upon receiving a letter in the mail offering priority membership to AAA Auto Club for $54.00 a year. This was around the first of May 2017. I accepted and sent my card number by first class mail. After not hearing from them stating they had received my application I called their help number on Monday, May 1 and finally got transferred to the office in Missouri that handles Arkansas clients also. They could not give me any information only that it would take a long time to process my application and asked that I call back on Thursday, May 4th.

I had a very embarrassing and unpleasant experience at the AAA location yesterday afternoon, located at 13732 Hull Street Rd. Midlothian, VA 23112 (804) 744-1513. I was on the way to the grocery store and heard a pop noise with my tire, then I could hear something while I was driving. The AAA place was the closest to me and I was afraid the tire was going to give out. It was about 5 minutes before 5:00 PM and I asked the attendant if they could put the car up on the lift to see what the issue was, so I would not get stuck or blow a tire while driving. I am female and I was by myself (husband out of town). I told him I was willing to pay whatever the charge would be. I could tell the attendant wanted to help but he said he has to ask his manager.

I was at SFO had lost my keys had a club on my steering wheel. I called AAA ask them to send out a (Towing) truck. AAA told me They couldn't send a truck out because they had none available for the service I needed, and that I couldn't go no further than ten miles with that service. The service wouldn't be available until after 6 in the morning. I would have to stay at my truck for 5 hours that night but still couldn't get the tow because of the 10-mile restriction. What the hell am I paying this company For? I ended up paying a taxi 120.00 to get me half way home and had a friend take me the rest of the way. AAA sent me a renewal notice, I told them I'm not renewing. AAA is Pathetic!! They don't stand behind their clam service. I'll save my money and take My chances, I'm not going to pay a company that doesn't do what they advertise.

My van broke down in Yellowstone National Park at the Ice Lake Trailhead. For some reason, AAA is not allowed to "rescue" its customers in the park; that is handled by contractors within the park, who have it all sewn up. This one was out of Canyon Village, Yellowstone Park Service Stations, Inc. It cost $565.65 to get towed into West Yellowstone, Montana. AAA of Oregon - Idaho REIMBURSED me for this out-of-pocket expense (after completing and sending-in the required "claim form"). Receiving AAA service, I was then towed into Idaho Falls, Idaho, where the van was repaired. The AAA towing "agent" from West Yellowstone was extremely helpful and made certain that I got to Idaho Falls in time to get the van repaired.

We have been a AAA contractor for 35 years, my father started doing business with AAA in the 80's. For the last 5 years we have been trying to get a company that was very good to us and to its customers to do the right thing. They have developed a take it or leave it attitude. For the last few years we have been trying to get AAA to go back to their old rates and to cover us out on the road if their customer is gone when we get there. AAA used to make sure their customer was taken care of that was their primary concern. Now their primary concern is the $ how much they can stick in their pocket while leaving the customer stranded or the contractor out looking for a customer that has long been gone.

On April 2, 2017 at 11:00 pm I blew my tire on 75 near Ruskin (about 34 miles away from where I live in Sarasota, Florida). After waiting about 50 minutes the tow driver arrives. The tow driver says he can't jack up my van to change it to my spare. I was so confused by this, he tells me he doesn't have the right tire jack. They are AAA certified tow trucks and they can't change a tire. Anyway the tow truck driver told me he would either tow me ($120 to tow back to my home in Sarasota). He said, "Have it towed or I will have to leave you on the side of the highway." Being it's midnight on a Sunday I had no choice. Let me tell you I am a woman by myself and have 3 children waiting for me at home.

82 yr old Mom with AAA. They put her on hold for 10 min. while stranded in middle of horrible intersection. Never showed up. After we complained they will only give a 20.00 compensation at time of NEXT SIGN UP. A two person account. I WILL NEVER SIGN UP AGAIN! They should be shut down.

I recently needed a towing from Pennsylvania to NY. So I called AAA member service and I spoke to them and AAA told me after 15 days with the member plus I get 100 miles free. So I signed up after I explained to them my situation. My fiance takes a day off work because the member has to be available day of towing. So tow man comes here and tells him can't do it because of the inspection. I spoke to the supervisor, see if he can help, but no help! Now I can't get a refund after 30 days. Poor customer service. Too many nicks and cracks just to get a simple tow. So the tow truck guy said he will do the tow for $550. Seriously AAA wtf! Moral of this, stick with your insurance. They will treat you better at least.

My friends and I went to a music festival in Delaware last summer and my best friend's car started smoking at around 11:30 as we were leaving. We called AAA and we're told that they "weren't picking up anyone from the festival that night". After my rather meek friend accepted this answer and hung up I proceeded to call them several more times - each time they refused to pick us up saying that the tow trucks were not available and/or that they didn't have one with enough seats to pick us up.

I am writing today just to say that this company should be ashamed of themselves! Around noon today (March 25, 2017), my husband was driving behind a car that suddenly broke down. He, of course, got out of his vehicle to help. Thank goodness he did!! The elderly lady behind the wheel was nervous and shaken up. Another gentlemen also stopped and helped my husband push her car off to the side of the road.

AAA told me that if I had my car towed to Bob Sumerel on Ridge Rd that they would be able to get back with me in an hr with an estimate and I would get 10% off so I let them tow it there. It took 3 hrs before they got back to me and I was told my fuel pump needed replaced. When they quoted me I found out the 10% discount was just on labor charges. When I got my car back the next day it was making a strange sort of vibrating noise now and then and so I took it back and they said it was the heat shield vibrating because one of the clamps was rusted and broke off so it wasn't secure. I'm not sure why nobody notified me of that before giving it back to me. It wasn't making the noise before it was brought in.

I have been a member for 10 years plus. I have only used this service 4 times, and all 4 times, service was prompt about (20 minutes) and the company that was dispatched contacted me on their way to my location to let me know they were in route. This time, however, the service was terrible. I called AAA at 4:55 pm on Monday, March 13, 2017 for a flat tire change, and was on hold for 7 minutes before an agent answered. I was in Rutland, a small city, with several repair/tow service businesses within 5 minutes of my location. They said it would be 40 minutes, and gave me the name of the company that they were dispatching. After hanging up, I googled that company and found that they were 15 miles outside of the city. I called back (about 10 minutes after the first call) and informed the agent that there had to be multiple companies within 2 miles of where I was and that it would most likely be quicker for them to dispatch a more local business.

AAA is without a doubt the worst insurance company I have ever dealt with. Their agents for the most part are not knowledgeable of what they are selling and there is NO personal touch or human contact at all. Unless you call them and after about a 10 to 15 minute hold the person on the other end seem's very friendly. Of course by this time, I'm mad and not as pleasant as I should be. Sorry guys, but you got to get it together. AAA is great for discounts on other things. Just not insurance.

Never buy a AAA car battery. After being ripped off buying a AAA poor battery... Not only was it more expensive than batteries of the same type at all auto stores but it didn't even last out half the warranty, so, I had you guys come out and replace it last Feb. Yesterday, I went to Auto Zone with the AAA dead replacement battery, which was toast after a year and spent 150.00 on a good battery. When AAA was informed how dissatisfied I am, their response was, pretty much, "Thanks for your business."

I am interested in the prerequisites for a position with AAA, Wilmington, DE as a Member Experience rep - inability to read, no concern with an actual member issue, pattern of not returning phone calls? I almost thought you were a State Employee! This location has dropped the ball. Run, do not walk, away! I will NEVER again use this company. I would rather be stuck in the middle of the desert with scorpions and rattlers coming for me as I traversed the landscape looking for a service station than to use these folks.

Moved from PA to WI 18 months ago. Tried numerous times to change address. AAA accepted address change, but kept me in PA section. Had to call 2-3 times to get it straightened out. I've kept WI account renewed since. PA tried to auto renew my PA acct last year, but I had a new card date, and I just ignored the attempts. This year they tried again and called me 3 times. Each time I told them I had moved and the PA account should not renew. This third call the rep lied when I asked if it was for the PA acct! I told him I'd go online and renew, and of course he said he'd do it for me, I refused. Went online line and as I suspected, my WI acct is up to date. They have the worst membership services organization.

Customer service department personnel clearly need additional training in responsive, professional and courteous service. Conflicting/contradictory information provided in each call. Promised call backs did not occur. Staff member hung up on me. Failed to even attempt to reach an adequate resolution or adequately even understand the issue. Provided a resolution that was not requested or needed. Billing issue remains unresolved. Unresponsive/could care less.

I called AAA on a Saturday at 7 pm. I am suppose to have the best coverage they offer which is the Premier RV. I called because I was at a movie theater and my battery was dead when I tried to leave. I just needed a jump start. They first told me they would be to me in two hours. I said no problem, they called back after a hour and said they can't get anyone to come. All the trucks are busy. I told them I would wait because I did not have any other way to jump start my vehicle. I explained to them I had no cash, and I was sitting in my car in the cold in the snow. They said "sorry we just talked to our companies and none of them have a truck powerful enough to jump start a vehicle."

I have been with AAA for over 8 years and never had a major issue with them. They are not perfect but very few corporate companies are. However, I will not be renewing our coverage with them. My battery was replaced by them in 2016. I had a warranty on it. A receipt was given to me however, I have not been able to locate the receipt for the battery replacement. The battery corroded in just a matter of 6 months. The acid ate right through my battery connector and I was stuck with no transportation late at night.

I cancelled my membership after having AAA for 19 years because I've only used their towing service 2 times. I now own 2 reliable vehicles and only work 6 miles from home. I do not need their service. The renewal department in Philadelphia, PA will not stop calling me. I have asked for them not to call me numerous times. They claim that they have no record of this. I've blocked multiple numbers from them, but they keep calling from different lines. This is harassment and should be illegal.

I was a member of AAA for well over 30 years. Sometime off and on because of military service and being stationed in foreign countries. Until last year I was a member for over 15 years straight, using the service once during that time. When they increased the annual fees to the point I thought it was not worth the cost considering I had paid them over $1000 in the past 15 years for one tow. Last year I cancelled. Today I reviewed a promotional offering a year's coverage for $57 with a promotion code. I call to sign up if next year's fees was not too much... It was not. I gave all my information to the lady I was talking to. She then asked me the number of miles I drive per day on average. Being retired it works out to be about 7 miles per day. She then explained AAA would tow me to the nearest AAA facility for free OR to the nearest location of my choice as long as it was within five miles of where I break down. After that the charge is $5 per mile.

These people are so horrible and incompetent. I had a flat and called and they said I had to wait an hour, which is a long time to wait for a flat change. After an hour and no contact I called the company and had to wait for 20 minutes on the phone to finally get someone who actually gave a damn. The first person I spoke with said he just answers phones, the second argued with me that they didn't tell me an hour, I guess I made that up. He said they said it was a "projected time". No the person said an hour - period. Then they kept calling me back and telling me it was longer and longer and longer and 2 and half hours later, still no one. Who the hell pays for roadside assistance and gets an over 2 and half hour wait for that money? What the hell is that?! What a great opportunity for a company to open and do this right and put these bozos out of business.

Not even the bare minimum in assistance for RV Plus membership. I have a small truck which was disabled within the constraints of my property and called AAA. Since I am mechanically inclined and have an equipped garage simply requested to have some assistance in order to move the vehicle (a small truck) inside the garage. The agent on the phone then stated that they could only send assistance to move my vehicle to a repair facility, but not provide the minimum assistance to move it into my own garage (a much faster and simpler proposition); that is truly the most obnoxious and absurd argument -- or lack thereof -- that I have ever heard. One could only imagine that they are corroborating with repair facilities to extort money from consumers whose membership and promise of service were nothing but a panacea at best and a fraud scheme at worse.

I purchased AAA for my children for Christmas. There has been 2 occasions that they needed a tow truck. It was snowing on both days and they were stuck both times. BOTH times they were told they will not tow them because they are too busy! I said this was unacceptable and I wanted to file a complaint. The response by Sam was - she would let someone know. I pay for a service and they do not provide a service. I am extremely disappointed that they will need to sleep in a cold truck all night long because AAA refuses to send a tow truck for a day!

I work at Big O tire on valencia. DORTHY ** brought her car in because it would not start. We ran a charging system test found out the battery was bad. Dorthy said it was under warranty thru AAA Service. She said she would call them on tuesday 2/7/2017, did not show up till thursday 2/9/2017 about 4 pm. She call me that they had not called her back. I told her the guy had left around 4:30 and it was done. ARRON did not contact her. She needed her car we then went to pick her up at her home.

I posted a 1-star review when AAA refused to refund an automated credit card charge. However, I am grateful that they made things right and refunded the money. I've used them off and on for 40 years now and they've never disappointed me. This was the first incident where I was extremely upset. I am thankful they DID make things right and YES, I would recommend to a friend and would use again for my own needs.

I have had service done on my vehicles several times and trusted AAA because of their name. Last time in to have oil change said I needed new brakes and rotors on car. ($500 for front, $450 for rear.) Said radiator bad. $400. Said power steering unit leaking needed to replace $800. Valve cover gaskets leaking $100. Now I wonder if I needed front brakes done and I had synthetic oil put in on the oil change and wonder if it was synthetic for $67.

The tow truck driver was very kind and helpful. This complaint is not about him. It is about the service I received from AAA. My car was towed earlier today from my breakdown location to a mechanic shop. However, where the tow truck driver parked it, it was inaccessible to the mechanic shop. I called to see if they could get the tow truck to move it and waive the service so it would not count as one of my tows, and the AAA representative refused to allow that.

I have the top Roadside Service thru AAA and it is not cheap! I very rarely have to use the service but had a flat tire when I got in from a out of town air flight Saturday night, 11:12 pm. I called for a tow assistance and was told it would be 1 to 1.5 hrs and that I would receive updates. No updates till I called them back 11:59 PM and then was told they are on their way and I should expect arrival 12:30 AM. Palace Garage Tow showed up and wanted me to DRIVE my car out of the lot as he did not want to damage his new $10,000.00 rig. I refused but did back it out of the parking stall for him. He was rude, putting it mildly. The companies they hire are not very reputable companies and this is not the 1st time I had issues. Length of time to wait is unexcusable, especially for a woman by herself.

I'm the son of a 75 year old woman who has had AAA for over twenty years. Her car wouldn't start a few months ago so she called AAA. The gentleman came out and told her she needed a new battery which she bought from AAAs onsite battery service. The car wouldn't start three days later, yet a rapid clicking could be heard. I know what this means. It means the solenoid doesn't have enough power from the battery to start the car. When the battery tech from AAA arrived he recharged the battery, tested it and said it was fine. Two days after, car won't start, same symptoms. Tech comes out, same result. This time the tech says its possible that the battery post is loose or not connected properly. Recharged the battery, got the car started, left. Third visit, tech arrives, blames the problem on a possible interior light or some other power draw from the car draining the battery, recharge, left. Seeing a pattern here?

After speaking with a representative and being informed that I could receive a refund for towing and hadn't received same in a timely manner another call was made. After forwarding the original Bill and other info requested I received a call that my case was being processed. However to date have not received the aforementioned. Referenced person Liz.

I have been a long standing member with AAA. My son's vehicle broke down and had to be towed. My husband called around 8:45 and the tow truck arrived around 10:20. I called to get an estimated time when the tow truck should arrive. The operator informed me that she could not give me that information because, even though I paid for the membership, the cards had different membership numbers issued to individuals. This is one household, one membership. I was livid to say the least, and asked to speak with a supervisor. The supervisor advised me I had been given the wrong information, and was able to give me the name of the wrecker service to verify what time they should arrive. I can only imagine if I had been standing out with my vehicle at 10 o'clock at night, disputing facts about my membership to an operator who has no clue.

For quite some time now, despite reporting AAA to The Better Business Bureau, I still receive their vacation guide at this address every month. I have repeatedly mentioned that the person listed does not live here. They said they would remove this address from their mailing list, but they obviously haven't. If they can't remove somebody from a mailing list, I hate to think what I would have to go through to cancel their service.

On Jan. 6 2017 (0900 AM) requested a tow from AAA roadside assistance. Conversed with dispatcher/phone operator that I need a flatbed tow truck to move my wife's 1999 Jaguar XK8 to the only shop in Panama City FL (EURASIA) that would work on it. Dispatcher asked me "does car start", I stated "no", however it is NOT the battery in that I installed a NEW battery the day before ($185.00) and that I called the local shop because the alarm system activated several days prior which in turn I believed was the root of the problem (Security Alarm Preventing Vehicle From Starting).

We have been LOYAL customers to AAA since 1988, 28 years, and bought insurance from them for our two vehicles, our 3 children's vehicles, and our company vehicles! Much $ for these many long years to them. This past year, we moved our office to a new place, got a new office administrator who was fresh out of college, a very smart young man who is our son, and we lost our wonderful AAA agent Dave ** who we had since 1988. This is what occurred. Our daughter hit her deer and damaged her car greatly one evening. She called to report it and something was not right. AAA customer service were acting strange. They were not responding as usual to help us get our car into the body shop right away. I decided to call, and the representative stated to me that our insurance lapsed and there has been no coverage for over a month now. WHAT? Not one phone call! We did not know that we were not covered at all.

My car died in rush hour traffic. 4:40 pm I'm on the phone with AAA emergency call line, because of my location. The police come and help move me out of the (L) fast lane on 84 in Windsor, CT where 91 No.-So. merge of 4 lanes with on ramp cars coming from everywhere it seemed. I got half hour tops but you will be notified of any change and the driver will call when in route. 5:15 I call back. Recording states that driver will be there at 5:51 pm. My 1/2 hr I thought turned into an hour wait, upset and not being able to leave my car or go to the bathroom. I wait on hold to confirm just an hour and I'll see them at 5:51. When I finally got through 5:55 I was told that the wrecker went to a police call. I asked “When were you going to tell me?” “We will get back to you...” Now 6:15, “Sorry we will get another wrecker dispatched.” 6:30 still nothing I call a local co AAA contractor. Statement: “Yup I’m free. I'm right off the ramp 1/4 mile, but I can’t come, I can’t take direct calls.”

I am a gold card membership holder. I called for roadside assistance tonight (it is January 12, 2017, and it is -12 F) and I was told I have to wait about one hour till assist get there. I told the agent that it is frozen out there and it is impossible to stay one hour, but she said she can't help about the time provided that I was only five minutes far from downtown. Finally, they didn't show up and I got assist from police. Can you believe that? This is awful. It is worthless. I will cancel it and never work with AAA again.

What a complete joke the battery service they offer is. I put a service order using their AAA mobile app because my battery is completely dead and was unable to jump it. I realize we got a lot more of snow last night but when they called me they said the service trucks who do the battery service are not even out today. Hey AAA have you ever heard of chains for your cars or trucks. They basically told me that it might be a couple of days and to call back tomorrow.

Last night I was stranded in middle of God's country, on a solid sheet of ice on side of a hill (yes it's a road). Called triple A at 2:30 a.m. was told they'd arrive at 3:01 a.m. Then it went to 3:30 a.m. actually arrived at 3:15 a.m. I was watching from where I was, flashing lights so he'd see me. Then as I watch him sitting in front of the road I'm on, he keeps driving, turns around and leaves. Says he can't help, couldn't get up the road!!! He didn't even try. I was in a front wheel drive sports car, almost made it to the top then slid, almost over the mountain. Yet all I got from him was, "Sorry, can't get up that road". Oh yeah, did I mention it was 11, I was freezing. He just left me there to fend for myself. And that's exactly what I did. I got the car to where it was straight and backed it off the mountain. Took me 15 minutes but I SUCCEEDED!!! Yes, indeed I did. And HE FAILED!!! I'm done, will never use them again EVER!!!

Told them do not automatic renew membership a year ago, but they did anyway (2nd time). When I called, any random person in any office could pick up the call. I had to repeat three times the same info b/c they would transfer you to another random person if they don't want 'waste' time making a new sale. These female 'agent' are absolutely terrible... they only worry their sales commission. I ended up having to call my credit card company to dispute $196 they stole from me and told them to block AAA forever. Read this warning... do not deal with AAA ever. This is not same company.

I purchased a AAA battery on 1/4/17 through roadside assistance since my battery was dead and he recommended it. The turnover with the replacement dragged causing starter to whine. I asked for another and was told it was my starter. The vehicle had just been serviced by the dealer. I ran the car all day to charge up the battery. The next morning 1/5/17 the car was hard to start. I stopped at a reputable auto store and they tested the battery. It was bad. He said call AAA they are good. I did. They sent another truck who angrily stated the battery was fine, where's my printout but it won't matter anyway. I went back and it was another shift. They tested the battery and it was bad. They called for me. AAA understood my concern commuting and the impact on the starter and alternator. Both tested fine for the auto store that urged me to replace it AAA and the dealer. I have to call their consumer office during business hours.

I have been a member with AAA for over 6 years as I result I have their Auto and Renters Insurance. I can't begin to tell you how many customer service problems I have has in the past. First the poor service started with **- 815 Farmington Avenue - West Hartford, Ct. such an attitude! He is not good with customers or business. He fails to return calls and gives me inaccurate quotes on my Auto Policy to date. In attempting to contact AAA regarding my Auto policy they are unable to find my policy and I spend lots of time on the telephone trying to identify myself. I have no claims to date just rising costs and very poor service.

I have been a member of AAA for over 25 years. Three years ago roadside service installed a new battery. A year later, the battery failed and I had to call for roadside service again. I was told the battery they installed was the wrong size, and they replaced it. Now a year and a half later, my car would not start (turned the key and got a click). The driver jumpstarted me and told me I should take my car to my mechanic, and not drive it otherwise. He said I had a fuel pump problem. My long-time mechanic said the fuel pump was fine but the battery would not hold a charge.

The four hour online driving course is NOT a four hour driving course. I started the course and went non-stop to completion. At four hours there were multiple sections to complete. It took me approximately 5 1/2 hours. I completed each section early, however, it wouldn't let me go on because it had to time out. As soon as one was done, I started the next. The time required to do all the components is significantly more than the four hours advertised. I believe they are misrepresenting this course and doing so intentionally to get the business. I have always been happy with the services I received through AAA, until this experience.

I have been a member since I started driving 21 years ago. I have only used AAA service twice in that time frame and they have both been this year (both for battery service). Both times it was a complete joke. They took three times longer than they had estimated and when they did show up they were no help at all. Last night was the second time I called them and when they came out (after waiting 5 hours). The gentlemen was nice but had no idea what he was doing. Jumped my car, did some tests, told me everything was good. As he was cleaning up I went to start the car again and the battery was totally dead and would not start. He had no idea why. He told me I "might" need a battery. He quoted me a battery for $200 and I said I would like to replace the battery. He then acted started back peddling telling me that maybe it wasn't the battery. Then told me he could sell it to me but he couldn't install it. I said that was fine, I will install it.

I called because of a dead battery 3:05 pm. It is now 7:01 pm and they are not here yet. I called at 6:16 to get an update and was told there was another call ahead of me and that someone would call me to let me know when they would get here. Nothing yet. Very frustrating! I am lucky that my car died at home and not on the road. Not sure exactly what I am paying for!

Where do I begin... I finally got the chance to sit down and write this review and express how dissatisfied I am with this insurance! For being a loyal customer for over 10 years I would at least expect some assistance as a member. Our RV broke down in the middle of the desert at 6 am. I called AAA member services and they said our membership didn't cover. I was furious! Stuck in the cold in the middle of nowhere with two young children and AAA said that they cannot do anything except provide a number to the nearest tow truck. Yes, we paid $210 out of our own pocket... even after paying more than 10 years' worth of membership payment and only used the roadside service once.

I called AAA at 5:15 PM and was told it would be a 45 minute wait. This is a small town with 5 towing companies within five miles of my location. When the tow truck did not arrive to change my flat tire by 6:00 PM I called the towing company. The AAA service clerk said was contracted for my area. The towing company told me that they had received the dispatch from AAA only 7 minutes prior to my phone call. I was told they would be out to change my tire within 30 minutes. I called AAA back to ask why the towing company had only received the call to change my tire only 7 minutes prior to my calling the towing company.

Very disappointed. When signing up for AAA on the computer, I input all info required and made payment. Website locked me out with no confirmation that payment received or email. When credit card bill came in, charge were made to my account by AAA. When I called AAA they said it is an active account. Well I informed the girl that I did not get a confirmation or any info sent to me or even a card. I told her that I went on a road trip with my travel trailer and wanted the peace of mind in case of a breakdown (I have two new vehicles and a fairly new trailer). She apologized and offer to help correct the problem, she added my wife on the account even though I added her on when I attempt to sign up. She said she would give me a discount for adding my wife.

As a brand-new AAA client and first-time user of AAA emergency roadside services, I can state without hesitation that our experience yesterday with both the local AAA-contracted towing company and with the AAA emergency roadside services customer service Supervisor 'Phil' is at the top of the worst and most unacceptable services and responses from a business/company and individual employee that I have ever had the mis-pleasure of dealing with.

Great phone service. Just really long waits in zero weather. Called at 430. By 5 I was finished. They texted me at 5 to let me know they're dispatching. I called three times and was told some erosions saying 15-20 minutes and by 620 I get a text. They're on their way with an arrival at 640 which they showed up at. My issue is what's the point on relying on a company that states truth stretching (lies) about time line and uses verbiage such as "I apologize for the inconvenience"? I have to say I am extremely dissatisfied with the level of service that has been propagated. It is 10 degrees outside that's pretty cold to be outside waiting or inside a car with no heat.

I had AAA for several years. When I needed them they wouldn't answer their phone, so I canceled their service. The only thing good about them is the travel discounts you can get. The auto service is crappy. Thus 1 star.

My AAA policy is an RV PLUS account which they sell to you as an upgrade to their base policy which among other things, promises to cover towing up to 100 miles. My son broke down today and was 40 miles from home. They refused to tow him because it was snowing and limited towing to only 25 miles due to the weather. The RV PLUS upsell is a scam. DO NOT BUY. I am cancelling as soon as I confer with counsel. Sounds like possible insurance fraud to me. I will be filing a complaint with the State's Attorney General's Office and The State Insurance Commissioner. Researching possible Class Action Lawsuit. Will post here if others have had similar experiences and wish to join the suit.

I've been a member of AAA for about 8 years. Never had any problems until day before yesterday when they renewed my membership without notifying me first, leaving me with a negative balance in my bank account. I called the customer service number and told them that I wanted the automatic renewal and automatic payments stopped immediately since that when they took my money without notifying me first, that I was left a negative balance in my bank account. So, I had to go to my bank and talk to someone there and that person gave me a number to call for their to dispute department. Well, after being on the phone with them for about 2-3 hours, the mess was finally straightened out because my bank put money into my account so there wouldn't be a negative balance. But, the matter still has not been resolved with AAA.

AAA advertised a marketing promo that if you signed up for a new membership, you would receive an email link to a gift card for $10. I called the AAA office five times to no satisfaction. All I am ever told is the link was mailed yet I never received it. It is the principal more than the value of the promo at this point and it is quite frankly false advertisement. I asked the rep to send me the email right then and there if it was already sent but shockingly he was unable. Highly disappointed in their lack of integrity. Will never renew again.

I called Triple A at 8 am to ask for an battery replacement of my cx 5 mazda. The guy Carlos from Affordable battery and towing came to my house and he confirmed he had the battery to be replaced. Later he told my car had a issue with the start system and the battery could be only changed after the system be fixed. While he was almost leaving, I replaced the battery of the key and the car started. The guy refused to exchanged the battery and told me he had already closed the case and another person of Triple A should come to replace it. I called again to ask another person. One hour later the same guy called letting me know he was coming back. Why did he leave without helping me out?

I am a AAA client for more than 10 years. First in Tennessee then in Texas. Today was the third time that I needed them (I don't need them very often) and they never showed up. I'm cancelling my membership because why should I pay for a service that I never get. They made me wait almost two hours at a Walmart parking lot (my car ran out of battery. All I needed was a simple boost) and never came. A good Samaritan just came over and offered me help. Hard to believe in Texas! Anyways, going back to the AAA experience, it was real bad. It was 2 in the morning when I got home.

I have been a member of AAA for 36 years. I have had my cars insured through them for around 30 years and my home insured through them for around 18 years. Over the years AAA has cut back on the free services they offer. Mostly this didn't bother me since I didn't use those services much anyhow. However, recently I got a letter in the mail for AAA telling me that they won't be renewing my home owner's policy because our Jacuzzi didn't have water in it. The problem with this is that my Jacuzzi always has water in it. So I called AAA up and told them that my Jacuzzi always has water in it. Plus I didn't recall anyone calling to come to our property and inspect it. Sometimes AAA will send someone to look at a property and take photos.

NO STARS: When backing out of a driveway, the driver side rear wheel went into a ditch. AAA sent this company out and a young man completely connected the chain wrong to my car resulting in a bent tie rod, need for 2 new front tires, and an alignment. The driver quickly jumped in his truck and didn't even give me sheet to sign. I escalated this through AAA corporate. The owner called once, said he would talk to driver next day and call me back. He NEVER called me back even after I have left messages. This cost me $500 and they should be reimbursing me for the damage they caused to my car. Do not use their services. I had to call AAA again to find out claim denied by owner. Driver LIED and said we asked to use his chains and not put on rollback. The owner would not even call me back himself after multiple attempts and messages I have left.

My truck broke down 2 nights ago and it took AAA over an hour to come out. I get towed to the station, which informs me they are closing in 30 minutes and couldn't do anything with my car till the next day. Wasted tow. Call AAA again and said I wanted a long distance tow, since I was in Timbuctoo, and had nowhere to go. They attempted to discourage me from using a long distance tow, telling me it would be several hours before they could make it out. I insisted on the tow and they were there within an hour. Nice! I get towed in at 9:30 in the evening to my home.

The receptionist is not very friendly or courteous. In my opinion I find her to be rude to unreceptive. Which is weird since her job has to do with greeting people. She is the first impression of the AAA organization as we walk in the door. However, she has that look on her face that says "I HATE MY JOB." Not sure if her previous jobs were at the DMV or some other hostile place like a prison reception. She never wears a name tag. I would really like to know her name so that the right person can be addressed. I can only describe her as short, medium build, light complexion, black curly hair shoulder length. No accent, maybe Hispanic or Middle Eastern descent. The other staff are very nice, courteous, and friendly. Thinking some customer service training is in order. If it is personality driven I would not want her representing my company. When I see her as the only person at the counter I dread going to the desk.

The worse customer service ever! They lack the tools needed to provide at least the minimal amount of service! Uncoordinated and untrustworthy! Waited for over 3 months to resolve an issue that was suppose to be resolved within 30 days, according to one of their employees. To make a long story short, I submitted a reimbursement form before I went on a three week vacation. I called the day I left and they said it was being process, that I had to wait 30 day. On returning in mid-August I figure I'll give them a courtesy call. When doing so found out that it hasn't even started to be processed, to give it a 7-10 days. After that I called again, and they said they couldn't find the paperwork, to give it another week or so. From there they keep giving me the "call next week" excuse. This keep on going for weeks and spoke to several of people, and it's like no one knew what the hell was going on. It became very ** frustrating.

I have been a member for 19 years. Called for a change of tire. After 90 minutes called back. Nobody came. They assured me 40 minutes that someone would be there. I am sitting here for close to 3 hours. The agents are nasty and then when I get mad they tell me to calm down. Jenelle and the boss Al were short and abrupt. They put me on hold so I had to call back. If you do not have AAA, then don't buy. Ridiculous.

I got a flat tire traveling back home with my wife and our 2 dogs. We were still a ways out so I called AAA for a tow (I am paying for the service so why not). I was checking on the car when the AAA finally answered. My wife talked to the CSR and told me he was rude and tried to make her feel as if she didn't know where she is at. She told him we were southbound on I25 a mile north of exit 257. He kept telling her that she was northbound. I finally talked to him and said I needed a flat bed for my AWD car. He told me someone was being dispatched.

I tried 3 times to get my car towed!!! All three times I waited over 2 hours and they never showed up!!! Then I find out that for one of these calls AAA charged me for a tow!!! They never touched my car!!! I had to leave for work after 3 hours and they say they showed up after 4 hours!!! This is a scam!!! They do everything to avoid towing your car!!! Never use AAA!!!

On 11/1 I called at 2:07 pm for a tow due to flat tire. I received a confirmation text for service at 2:20. Then I received a text my truck was dispatched at 3:22 with an ETA of 3:54. But mind you I was on I71 on shoulder where no one goes 65, they fly by 75, 80. The first 2 agents stated they agreed I was in an UNSAFE AREA... that I was a "priority". Then at 4:06 I received a call from a AAA NUMBER stating his driver can't locate me. 2 HOURS AND YOU CAN'T FIND ME. BS. THEY NEVER TRIED. I GAVE THEM MY LOCATION BETWEEN EXIT 25 AND 26... I was the only car broke down with hazards. Then he says, "Well we had car accidents before you so we are behind." Then he hung up. I call back...

I've been a member of AAA for years and have never needed their service. In fact I was thinking of canceling my membership. Then earlier this month the steering on my wife's truck failed and we needed a tow. And yesterday on vacation our battery died and we needed a new one. In both cases the very first question I was asked was: "Are you safe?" Yes. In both cases help was dispatched quickly. Both times our troubles were sorted out quickly turning potentially major issues into minor inconveniences. Companies like AAA hear a lot of negatives when people are mad because they didn't get their way but people rarely take the time to tell them when they're doing a good job. Thank you AAA for jobs well done. And extra kudos to Andrew ** from AAA Orlando for a great job changing out our battery in the parking lot of our hotel. His courteous and friendly manner is an asset to AAA and its members!

On October 17, 2016 I had a flat tire - the sidewall was torn. So when AAA showed up I was hoping for him to put on my spare and I would go to my mechanic to have what needed to be done for a new tire. The driver of AAA told me that my spare could not be put on because it was rusted around the lug nuts and it was against AAA policy to put it on and he called a tow truck...the tow truck came and I was towed to my mechanic.

Called AAA with a dead battery at 1:38 pm. Dispatcher told me they would be there by 2:20 pm. At 2:25 pm, got a text they would be here by 2:50 pm. Called to find out why eta had changed, and it would now take over an hour. Rep said they were busy, but she assured me they would be there by 2:50. At 2:50 pm, someone from AAA called and said it would be another 10 - 15 minutes. Called AAA back and asked to speak to a supervisor. She didn't even state her name and acted totally uninterested in what I was telling her. What a terrible company AAA has become!

My best friend and I were at a football stadium parking lot and after the game discovered he had a bad battery. He also discovered that triple A does not service vehicles in stadium parking lots and vehicles on the interstate and bridges. I did not know this but now that I do I will cancel my membership and save the yearly fee in an envelope each year.

I have been a AAA member for over 8 years and used the service twice over this time period. I make on time payment and should receive the service and respect I deserve from Collen in the Washington DC customer service area and all the other customer service reps. Customer service is zero. I had my keys and documents locked in the car, and called for help since I did not have my spare key with me at the time. I did not have all my information because it was looked up in the car, the representative was so rude and definitely not helpful at the time I needed help. I was transferred several times and ended up staying on the telephone for 50 minutes before I was told they would get me assistance in another 2 hours. I eventually got some help but I am going to cancel my roadside membership and use my regular insurance company's offer for roadside assistance.

In 2014, we decided to get AAA due to age of our vehicles and never knowing when something might arise that we would need a tow. Lo and behold during a snow storm in early 2015, our minivan was stuck. We called AAA for a tow. They refused saying if we were stuck, they may get stuck and therefore would NOT send someone out. I told them I highly doubt that a towing vehicle, with its weight, would get stuck in a few inches of snow, as our AWD SUV was just fine. We ended up having to use our SUV (without a tow hitch) to pull the van out of the stuck spot. While on the phone and telling them how disappointed we were in their response they needed to go ahead and cancel our service as obviously it was doing us no good. Fast forward to today.

Called AAA. They said we are in dangerous spot, would make our roadside call a priority. An hour later I called them back. They put me through to another AAA office and they said “We are backed up but will be there soon.” Another hour of waiting on side freeway in hot sun called again. The dispatcher said "Well we will get there when we can." Tow guy said he passed us a few times but just received call. It's been over 3 hours no one has come to help? Called again. They gave us more runaround... still don't know if anyone is coming.

I am extremely disappointed in your "service". I phoned on October 1st at 11:45 AM to ask for someone to come out and jump start my battery. I was initially told it would be 1 hour. After 11/2 hours, I phoned again, was placed on hold, and finally told that the towing company (METRO) was running late and would be at my residence in 30 minutes. After waiting another 45-60 minutes, I phoned again and asked to speak to a supervisor. I was told that the towing company (METRO) would be at my home "soon" (car was in my garage). Finally, at 4:00 PM, I receive a call from a METRO driver, who was VERY rude, telling me he'd be there soon.

Called October 1 SPECIFICALLY asked for a tow truck. Customer service began asking questions and then insisted I tell her the sound the car makes when it would not stop. I said I do not know. I said this like 5 times. I said "just send the tow. All I need is a tow and I will pay the extra charge." I get a call from a SERVICE CAR not a tow truck. I got someone to help and they started the car so I call AAA to tell them I do not need them but I also. Then I call and ask for supervisor. This person named Randy comes and begins to argue with me that a service would helped since the car started.

AAA is blatantly a rip-off when it comes to battery replacement! Our battery was less than one year old when it died. They came out to test it, jump started the car and left. We drove the car for about an hour thinking it should charge it back up enough to take it in for charging as they had suggested. Charging system was fine they said. Their meter read that it had 495 CCA. Next day I could not even jump it. I could have taken it in (if I could have jumped it) but thought about the possibility that the next day it would not start... I cannot afford to be without this car!

4.30 pm yesterday I called AAA due to a flat tire and I couldn't remove the bolts to change it, The 1st operator took my location which was Queens Blvd between 55 ave and 55rd, he took my cell number 2 times as he read it back wrong the 1st time, "help will be there in 50 mins at the latest". He said. 5.40 pm. I call again, 2nd operator tells me that they cancelled it because I didn't give them an exact address and that I wasn't answering my phone, He said it would be at least another hour to wait and it was my fault for not picking up the phone and not telling them the exact address of where I was parked. 6.00pm I call 3rd operator and ask "what cell number do you have for me?", it was the wrong number, so operator #2 didn't even bother to check if they had the right number, just laid all blame on me, I was then told help will be there in 30 mins.

Triple A is a joke. Yesterday 9/22/16 I called AAA for roadside assistance. My ignition was broke. So I told them I need a dolly truck because that's what I needed a week before with same problem. They say "Ok it will be a hour wait and you have to say with car until they get there." First guy comes, rude attitude and don't take car cause owner isn't there to sign waiver. Then we call back. They tell me it's $119 to tow 22 miles to my house. That is only like 18 miles but whatever. Then $95 to tow to shop where I purchased car from. It's 6 miles from where I broke down at. Me my sister and customer service rep all using Google maps. We get 6.1 to 7.5 miles. He gets 13 miles. "What. Hell no. Get manager." Manager says he know miles are showing up wrong but there's nothing he can do about it but send someone out then the tower can calculate miles.

License renewal - my experience was horrible. AAA members were given priority but when other people came in AFTER me I protested that I was next since the newest entries were not AAA members. NEVER AGAIN. Go to your local DMV. At least they are honest!!!

For some reason the app won't allow me to choose my account. When I try to go to the website on my PC it won't load at all. So I called the after-hours automated line to make a payment but it only gives me the option to use my checking account. Folks I have a feeling AAA is showing signs of financial problems. Is it just me or did everyone that had 100 deductible got kicked down to 250 deductible? They are losing me fast. I have 2 cars, earthquake insurance, renter's insurance, and Premier Roadside. For the cost of insurance this crap shouldn't happen. I even referred my brother 8 months ago and I was to get a pair of movie tickets. I still had not received them so I called and they said, "Sorry, it's only 1 movie ticket." I will be going in the office tomorrow and tell them what has happened, and go to GEICO. Has this happen to anyone else?

I recently switched to AAA Auto thinking it was cheaper than paying for tow service through my insurance company. It was cheaper but when I actually needed them the wait for a tow was ridiculous. On Sept 12 I had a flat tire coming out of the gym and when I called them they quoted me a time frame of 2:39 pm, I called it in at 1:39 pm. I thought an hour was long but whatever. 20 minutes later I get a call saying the original company they dispatched was not able to assist so they would dispatch another tow company. The time frame now is 3 pm.

My tire went flat coming home from work. I had a spare but for some reason it would not fit even though it came with the car. I called AAA and told them my situation. After hanging up with them I noticed the text they sent me for tracking. It had me in a totally different part of town. I told them, "I am between city X and city Y on highway XX." Simple, I'd think, but they got it totally wrong. Then after calling them back and telling them they had the wrong location they said "OK, we'll fix it." Then I didn't hear back from them so I didn't know if they were coming or not. All I needed was a spare that fit or a tire plug, they insisted on a tow even though I was 9 miles out of my 3 mile tow range. That would be 36 dollar by the way. $4/mile!!

On or about August 11, 2016 I contacted Triple A Portland, Oregon to make arrangements for 3-day excursion from the central Oregon Coast to Salinas, California and back. My needs were specific. A SUV that could accommodate a king size latex mattress, and hotel reservations. Stephanie, researched the dimensions of several vehicles, recommended and booked the vehicle, then emailed trip tik maps to me, and helped me to assess where I would be staying and looked for hotel rooms. Stephanie looked at the reviews of the hotels before she recommended anything.

I moved from Nevada to California, renewed my membership through phone with the California code, and paid of course. The guy who helped me made a mistake and charged me like I lived in Nevada (which is a higher price) and sent me cards with Nevada's code. I called again and the second person who helped me told me to "cancel your Nevada membership" (which I did). "We will refund your money, and pay for the California membership", which I did. That was two months ago, I'm still waiting for the refund! Called twice again, and the assure me they will refund it, again they never have. So as of now I paid twice! So disappointed. I will write a complaint in BBB page.

Phoned Triple AAA 11 o'clock p. m, was informed not to expect anyone until 1:50 a.m. which is 2 hours and 50 minutes later. AAA, what a joke. I am stranded in an area I know nothing about. I have had guys circle my car because I am a female in here alone. To be sitting in a dark empty parking lot until 2 o'clock in the morning is unheard of and I am terrified. It is now 1:28 am, I am on pins and EXHAUSTED. AAA has really gone to the dogs. AAA is now a joke!!!

Called AAA because my truck wouldn't start. I called NC where I created the membership. I gave the guy all the info. He then afterwards say he needs to transfer me to TX since I am there. Why waste my time. I get another guy who ask the same questions. I tell him I am going to car toys. He says car toys doesn't fix cars. I can't tow it there... I was like what. Then he goes reciting some **. Then I tell him I have a breathalyzer on my truck and they are going to fix it. He then authorizes the tow but I have never been refused because of location... The first guy asked me all the same questions and didn't have an issue. What a waste of time.

I have been a AAA member since 1964. I am 70 years of age. The last time I experienced a breakdown was in 2013, middle of summer when it was 90 degrees. I have two children. I had to wait nearly 3 hours before a tow truck arrived. Even then they could not take my children so we had to arrange separately for them to get home. AAA only has a limited number of contracted providers per geographic locality. They have some backup providers. If all their contracted providers and backups are busy, you must wait until they can get to you; no matter how long that might take. AAA is too cheap to call non-contracted providers to assist you no matter what the circumstances. I expect more out of an auto club for which I pay this kind of money.

If I could give no stars I would. 8/27/16 We call at 9 am in the morning because we lock the key in the car while it was still running, was told 30 min. Hours late and MANY calls someone finally shows up at 2:03 pm (mind you the car was running the whole time) the person that came out told us he was a subcontractor for AAA and that the company was just bought by someone and they are trying to save money and have the AAA guys do all the work so they don't have to pay subcontractors. ** it took the guy less than 15 min. to get in the car, thank god we were not on the side of the road or even had our kids with us. Stop trying to save money and take care of your customers.

We belong to AAA auto services club. Today IN YOUR SERVICE AREA needed a tow, only HALF mile away, to a car shop. THE TOW TRUCK NEVER CAME!! Talk about unprofessional, undependable, pathetic service. AAA left us stranded, alone, confused in a construction zone, in middle of traffic hour, near an emergency hospital! Your services are a parody! CALLED YOU every half hr! No tow truck came for 2 and HALF HOURS! Until a RANDOM truck driver CAME to US and helped US! A RANDOM STRANGER rescued us! Random! A stranger! No thanks to AAA! So you know what, yeah we left, hope your dumb tow truck came later, we were out of there. Your tow truck NEVER came, 3 people specified exactly where we were, no one called us, we kept calling you. Parody!

I purchased the best AAA offered. I called once for a jump. They explained policies for 45 min until my phone died. The next day I asked for a refund. They explained policies for another 30 min. I got nothing for my $138.00. AAA was great in the 80s but now they are just a rip off. My insurance company sent someone right out. Check your other policies. Call your agent for roadside coverage. DO NOT BUY AAA!!! They might leave you stranded the same way they did me.

So after dealing with AAA roadside on this issue since 07/15/2016 and a total of 8 service calls; I have come to a decision that I should reach out to BBB and have it resolved that route. I have spoken to several Reps and Supervisors at the call center who just keep saying they understand but don't want to resolve the issue. All I want at this point is a replacement or refund for the battery. All transactions happened in 2016.

Upon referral of a friend who's a AAA member for over 20 years I got AAA Plus membership last year. On 21st of February I was travelling south bound on I-95 when I was close to Winch Rd intersection of I-95 in Maryland I realized my vehicle's lug nut was open so I pulled over right underneath Winch Road bridge on I-95 south bound I believe the town name is Port Deposit MD. I came out of my car suddenly and I didn't realize I locked my car key in the ignition with the running engine. I called AAA around 11:32 PM explained my problem that I need my tire to be fixed plus I'm locked out. I was provided reference number ** for my call. After a while I called again to check the status of my call I was told ROADSIDE SOLUTIONS ELKTON, MD. dispatched a driver for my help.

Seemed to be a good idea to have road service on our vehicle for travel. I made the mistake of signing up for AAA online in 2014. Discovered after a couple months of being a member that we already had "road service and emergency coverage" thru General Motors extended warranty. Called to cancel our membership for any refund to our Visa card. Unfortunately failed to follow up on that only to discover that we had automatic deductions taken out for a further 3 years.

I have been subscribing to AAA Roadside assistance for over 20 years. Recently, I had family visiting us along with small children and we took them out for shopping in Cary Towne Center. While coming out of the mall, we found our car battery had died. I called AAA with my Plus membership number at about 8:00 PM on Saturday August 6th, 2016. They promised to send me a tow truck within one hour. The whole family waited outside until 9 PM and no one showed up. We called again and they said, it could take another 30 to 45 minutes. We found family to be in unsafe condition and had to call one of our friends to come and pick us up. We eventually ended up canceling the service call and managed to take our vehicle next day. But, I lost faith in AAA and they really do NOT appreciate their customers' sensitive needs.

At approximately 7:40 p.m. on Sunday (8/14/16) I called AAA due to a dead battery. The dispatcher advised this wasn't a problem and they would send someone from Affordable Battery by 8:30 p.m. The technician arrived at 8:16 p.m. and was very nice. I mentioned to him, as well as to dispatch, that I had been away for 2 months and my car had not been started during that time. He stated that was no problem, and proceeded to hook up the jumper cables. After a minute (3 or 4 tries) my car started right up. He let it run for a minute, maybe less, and removed one of the cables, at which point my car went completely dead again. I asked what happened, then he reconnected the cable back up to the battery which produced a significant amount of sparks.

Pros: The benefits were great and came in handy when needed. Unfortunately, due to an employee I sadly have to give 2 stars. She truly ruined my views on the professionalism of this company. Sure sucks. Cons: Unfortunately, I received my first (and only) traffic ticket. Super minor violation. My bill went from $100/month to $180/month. I decided to continue service and pay for my mistake because so far I enjoyed the insurance benefits and the CS team.

I accidentally gave the roadside assistance agent my old AAA membership number. He said "Hold on. I'll call member services for you and get your membership number." Once he returned he had the wrong name and person membership number and told me it had expired and I just purchased the membership 2 weeks ago. I then told him "Can you tell me the membership number or name" and he told me "No I cannot give out that information." I was very confused of why he couldn't tell me the name or membership number that came up.

On July 21, 2016: I came in for your assistance with Tags and Title after I moved from out of state to MD. I first called and discussed the service with someone. I also made a query online to be sure I had everything required. I was told no appointment was necessary. When I arrived I was referred to the waiting area for 1/2 hour. There were two Tag & Title people there to provide service. One customer. When I was called, the more senior of the two, a gentleman, called me over. He proceeded to waste my time trying to provide me reasons not to use the service. Cost and the fact that I was going to pay by cash seemed the primary objections. I had the distinct impression he thought this would be too expensive for me. Then he started in on how my papers had to be walked over to the Dept. of Motor Vehicle's office due to the car being a 2010 car. New rules apply to more recent cars. You'd think they did not want the business.

I called Triple A to jump off a battery on an SUV in the garage. The person finally arrived and performed a diagnostic teddy. Everything was fine except the battery needed to be charged. He suggested driving it around since it had been sitting. I sat in the garage for awhile and just let the motor run. After awhile, I backed the SUV out of the garage. The front door was not locked. The house key was in the key chain with the key that operated the SUV. Since the SUV had been running quite awhile, I turned off the car and locked the front door. When I turned it on the car wouldn't start. I got someone to jump it off. Although it had been running again it seemed like it was about to choke down. I didn't want to risk it on the road so I drove it back into the two car garage where another car was sitting with no battery. I turned off the SUV and went to turn down the garage and the SUV was in the garage, but not enough for the sensors.

Last night I experienced a flat tire. We called the service center and was put on hold for 45 minutes. Once they answered we were told there was a problem with our card. We were put on hold then hung up on. Called again. Put on hold for extended period then hung up on. Third time same result. Finally I change the tire myself. I registered my complaint with AAA numerous times the evening of the flat and twice since. No call back or any sign that they give a damn. Very disappointing. If you have AAA thinking you will be rescued quickly if your car breaks down, time to cancel it!

My son had a flat tire at 5:45 am - he has AAA Road Side Assistance. He contacted AAA and they stated that he wasn't covered but yet he had his card. I contacted AAA as I was confused as our membership is valid until 9/15/16. They told me that my membership was in full force but his was not - I asked why as I paid for it. They stated that his was not auto renewal. I said ok but now what are we to do? I have been a AAA customer since 1992 and told her that this was an emergency. She didn't care, wtf is wrong with these companies? HELLO IT WAS AN EMERGENCY... I contacted membership services and cancelled my membership - they didn't even care so AAA you suck...

I had car insurance with AAA. My policy was $147 a month and I never had a problem. I was never in an accident or had a ticket. Once my year mark came and my policy needed to renew, I got a letter saying my renewal would start July 31st and every month I owed $173. So my policy went up $30 a month for no reason. I didn't even ask them why because I found a policy with another company for $115 a month for the same coverage. I heard some companies used low rates to get you in then raise them, it's possible that was the case. But I am glad I never had an accident to deal with them. Just be careful.

I've been a AAA Plus Member since 1992 and haven't had any complaints in the service until I decided to have AAA install a new battery in my vehicle. Since first new battery was installed, I noticed that in about a week's time the battery would completely lose its charge and at that time I would call AAA to come and charge it and check battery. They have done this now three times which on one occasion the battery could be charged but again only lasts a week. So I called them again and this time they claim that something on my vehicle was draining it but they would go ahead and replace it. Again they replaced my dead battery after a week with what they claim to be a brand new battery.

I have requested, on NUMEROUS occasions, for information regarding the credit amount given when cancelling the Accord LX, and to date, has gone on deaf ears. Being a member of AAA for MORE THAN 30 years, and consequently cancelling my membership due to EXTREMELY POOR service, I thought POSSIBLY someone would respond to numerous other emails. When having cancelled the insurance on the HONDA, I was given a total of 3.00 credit... Why??? With the expiration of this insurance, and an accompanying home insurance at the end of the year, I am seriously contemplating the cancellation of both. Why, after being a member for 34 years, I should be treated in this manner.

On two different occasions I've been on hold for longer than 20 minutes, one of which was for a supervisor. I believe they transfer customers to a dead line to hold indefinitely until we decide to hang up. I've been a customer for over five years. They are aware of my vehicle and home address but refuse to tow my vehicle home because I was not with the vehicle. They claim they will need ID. The vehicle is registered to me and my home address has not changed in five years. I really don't see the problem. Do they think that someone with the exact same vehicle as mine is impersonating me and asking to tow their vehicle to my home? Ridiculous! They just lost a customer.

My daughters were traveling through Florida and broke down near Daytona Beach. It was over 95 degrees in the middle of the afternoon. It took almost an hour and a half for the tow truck to get there and he had a female passenger with him. Once he hooked up my daughter's car, he informed them that it was their policy to have them ride in the towed vehicle and not in the cab of the tow truck. Not being from Florida they thought this was normal business practice and they complied.

I've been a AAA Plus member for more than 15 years. Last night my daughter's car broke down on I-75 right before the 217 exit. She called AAA and they said they would be there in 45 minutes. Not only did they not arrive when she called back they said they were "closed" and unable to help her for 3 hours and to call back then. When she called back they said they had no one to help her and no estimate of when she would get help. I called local towing companies and within 10 minutes found several towing companies that could help.

I have had two experiences with AAA roadside assistance: once in North Florida, and once in Northern Alabama. Both times, something happened to my car unexpectedly. Once related to tires/wheels and the other time the alternator. I called and had less than satisfactory treatment. In North Florida, I was told I didn't have the service, even though I had been paying for it for the last 6 months. I had to continue arguing on a dying phone about it, and had to call friends to get assistance with dealing with the situation. All in all, it took 3 and 1/2 hours for someone to show and tow my car.

I call AAA three time and got hang up on all three time. I had blow out on 275 with my baby in the car. The third time I call the lady she told me she can't help me unless I get AAA. I paid 77 dollars. She got all my information then hang up. A man that was driving by help me. AAA never call me back. Poor services.

On 6/25/16 at 11:30 pm my husband called AAA to tow his motorcycle. At 12:30 am they told him that they were having trouble finding a tow company to tow the motorcycle & one that could do a long distance tow. By 2 am still no tow & he was finally told he could call a commercial tow company & AAA "should" reimburse for the tow or he could stay in a hotel & tow it in the morning. He called me at that point.

I called for service at 7:02 pm. Told my car would have wrecker service by 8:05 pm. It is now 10:01 pm and I am still waiting for this tow service. Called AAA. Had to wait 20 minutes on hold for a supervisor to say "do you still want service? We can locate another service to come out." If this was the first time I received this poor service it would of been different story, but in March one of my car broke down on the interstate, my kids were in the car, we were stranded on the interstate from a call to AAA at 11:54 am and the car was finally picked up at after 7:00 pm.

I went in to AAA, travel on Ray Rd in Chandler, AZ and the person that was supposed to help me was rude, angry and loud. I complain online on AAA and they said they apologize but they do not understand what happen. That person that helped me is a good employee. So what does that mean? I am crazy? Tell me you looked into it and reprimanded the person not you do not know what happen. If a customer complains and gives you feedback you should be thankful. An opportunity to fix something. No wonder why American companies are losing business, do not know how to service customers.

My transmission went out in my truck. I called for a tow. They told me they would be here within an hour but that I couldn't have three passengers which included me and my two sons. So I arranged for a ride for my children because I had to stay with the car. That's what I was told. I called again after the hour. They told me another 30 minutes. After the 30 minutes the tow truck showed up with two men in it. No room for me. So now they take my truck and I'm standing here 34 miles from home. I have no ride because I was told I had to stay with the truck. So now I have to walk all the way walking home. These people are a joke. I won't be wasting my time after my year is up. Thanks for nothing.

We had AAA Roadside Assistance change batteries in both our cars in the past 2 years. Both batteries went bad in the same week. My husband's battery read as bad and AAA replaced it. My battery read as ok, so AAA said something in my car was draining.

Similar to another recent reviewer in Tampa, FL, I encountered an issue with my just under 2 year old AAA battery. My car began experiencing problems holding a charge and got progressively worse over a 4-day period. On the final day (5/26/2016), I was able to get the car started after some difficulty and called AAA battery service expecting them to run a test showing it was faulty. It "passed" the basic test and the tech was not able to override the testing tool to force it to run a full second-level test.

Our car broke down and we promptly called AAA. The person assisting had obvious problems with comprehension and spelling. After 30 minutes, my husband was told that the car would be towed but we would have to wait 40 minutes. We contacted AAA 4 times and each time they said it would be another 30 minutes. A towing company called to ask what type of car he would have to tow. He did not have the details because the job had been farmed out to him by the official company that AAA deals with in Milwaukee.

I went to the Redlands AAA office yesterday to renew my car license. The whole atmosphere was cold and hostile. The people who work there were not happy. They were even rude to customers. When I moved to SoCal a year ago, the business was warm and friendly. What happened??? I am considering leaving AAA.

On Father's Day, I broke down approx 10 miles from 48286 Vicksburg Rd., Salome AZ, Exit 31, going West on Hwy I-10 towards California border to Blythe, CA. I called AAA at 4:30 p.m. The temperature was 118 degrees, I'm 55 years old. I sat there for almost 4 hours. I was approx 40 miles from Blythe CA., and 20 miles from Quartzsite, Az. The tow truck showed up at 8:15 p.m. During that time I saw two tow trucks pass me by, hauling nothing and not one DPS Arizona Highway officer drive by. I've been a AAA customer for over 20 years and by the way my tow cost $198.00.

Locked my keys in my car and Cody out of Indianapolis was great!! Thanks so much!!

Purchase a battery for my wife's mini van with the understanding it had a 3 year warranty. The battery is now 2.5 years old and won't hold a charge for more than a day. AAA has been out on 4 different occasions with 4 different people. All tested the battery good but the car has to be jumped to start it. They simply won't replace the battery under warranty because their tester won't show it as being bad. I will go to Walmart this evening and purchase a new battery so my wife does not get stranded again. AAA simply will not honor their warranty!

I rented a car to travel to Lexington, KY. While there, I had to have the car replaced due to mechanical issues. The first wrecker driver tried to convince me that the car was okay to drive. I made him take it anyway. I was far from home and was not taking any chances. The replacement car that was brought to me had expired tags.

I have tried to install their app four times. Every time, I confirm the log-in bugs. It simply does not allow me to log in as a customer. It doesn't ask me for my customer number, it doesn't recognize the e-mail format I type (but alternatively, it may recognize it - it's a random bug), the login feature turns blue and yellow and doesn't allow you to continue and so on. I'm a very experienced computer user, so yes, I know this is a bug. I filed a complaint and got the usual "re-install the app" or "maybe it is your mobile device" (which is ridiculous since my mobile device is one of the most common in the market: a Samsung galaxy S6). I have to take a 15 day business trip alone. A woman driving alone. Should anything happen to me because their service (and I bought a more expensive plan), what do you think I should do?

Took 1-1/2 hours wait time before a tow truck arrived. AAA mid-Atlantic had estimated 20 minutes then text message sent indicating 45 minutes, then no additional information. Had call them 3 times. By the way, I pay an additional fee to AAA to include motorcycle towing! Terrible service! Do not use AAA!

My 16-year-old son's car breaks down. It was miserable that they said it would take an hour to pick his car up but worse that it took almost 3 hours for the tow truck driver to arrive!!! Wayne's Towing in East Petersburg PA, the driver says he just got the message to pick up the car. Don't believe him, don't believe in three As!!! Change continues after 30 years!!! They're ingrates!

Today my neighbors car broke down. She called triple A and they sent a guy out who had NO clue what he was doing. My husband ended up pulling her car with his truck to a safe curb and the guy told her he sent for a tow truck and it would take two hours. After 3 HOURS no call or text. We call them and they said it looks like the guy didn't put in for a tow truck and they apologized and told us we had to wait another 90 mins and that they would try to speed up the process. Since we had already waited so long, it is pouring down rain and me and my husband pulled her car with his truck in the pouring rain because this idiot didn't have a clue what to do and obviously didn't know how to do his job because he didn't put in for a tow truck.

On 5/26/16 in Chico, CA about 5 pm after being AAA member for at least 10 yrs. without needing service I had a flat tire. We called the service center and was put on hold for extended time. Once they answered we were told there was a problem with our card. We were put on hold then hung up on. Called again. Put on hold for extended period then hung up on. Third time same result. Fourth time I was referred to a service that questioned if I thought I was a victim of age abuse? At this point we had the tire almost changed and were assisted by a nice young man who help finish changing the tire. Then on the fifth call we finally got through and were questioned why we had called earlier and not completed call? We get a short curt remark that they were very busy and were sorry. I think this has become a big scam. Don't belong to this BS scam. They are NO GOOD.

Waited 2 hours for just the call back. Called them 6 times. Someone passing by helped me. Today May 25, 2016 in Bayside, NY flat tire. World's worst cancelling and traveler's insurance no better.

I was always pressured with upselling to buy insurance or travel services. I had to fight for basic services. The staff was rude. After 7 years I cancelled. What a WASTE OF MONEY!!!

Decided to have AAA plan our first big family vacation. Opted on a trip to Disney World in Florida. Agreed on a set vacation date with AAA agent, even had the itinerary in my hand 6 months beforehand. Vacation package is supposed to be mailed to you three weeks before departure - ours came two months before departure. When I opened the vacation package I noticed dates were wrong so I called the travel agent at AAA only to discover she had changed our vacation dates without our permission and without telling us... we missed our Disney World vacation!! She tried to blame us but there were so many errors on the new itinerary it was really impossible to place the blame on us. For example, she had put us on vacation for almost an entire month! They had to reschedule our vacation for a later time and so many things still went wrong.

My nightmare began on May 10, 2016 at approximately 9 pm when I contacted AAA for a jump. Between AAA and Rescue Professionals I'm appalled at the lack of service I have experienced. I placed a call to get the battery jumped on a 1999 Lexus RX300. I drove from Birmingham, Al in my 2007 Lexus GS350 to pick up the RX from my niece who I bought it from and I am scheduled to work here this week. My daughter was going to drive the RX back to Birmingham. The AAA contract Tow service, Rescue Professionals, were dispatched by AAA Roadside Assistance. The guy who arrived could not fit his truck into the parking garage (I advised rep it was in a parking garage). He brought a jump box that did not jump the RX so he went back to his vehicle to charge it more, took him about 15 min or so.

On May 11, 2016 I experienced a flat tire. I contacted AAA and for 2 hrs. and 15 minutes I got several promises that their truck (AM/PM Towing Inc of Boulder City) was "only 2 miles away"... Since I was on a 4 lane only 5 minutes from two major cities in Nevada and easy to find I was amazed in their inability to get someone out to me. As nightfall came and the situation became dangerous I was lucky to have a State HWY Patrol stop and provide headlights so that I could change the tire myself. I registered my complaint with AAA numerous times the evening of the flat and twice since. No call back or any sign that they give a damn. Very disappointing. (Good thing for AAA that it was not my wife stuck out there.)

My back left tire popped yesterday 5/12/2016. I called to get a member out to fix it. He came in the allotted time that I was told. Very kind. After he had left the spare tire popped again (it was old, not his fault), so I called today 5/13/2016 to get it towed and Jeff came in the allotted time I was told, was super helpful, understanding, and professional. Took me where I need to go and I would recommend them to anyone.

Working in the medical field, I encounter a lot of people during hard times of adversity and I try to display my best skills medically but also emotionally and supportively during times of stress. I have used AAA service for years now but they just keep getting better. Adam responded to me today when I locked my keys in the car during my lunch break at work. He not only arrived earlier than the specified time, but also brought my keys to my work for me as I needed to see patients at a certain time at the doctor's office I work at requiring him to drive twice as much . He was extremely respectful and you could hear a voice or genuine concern when he spoke to you and wanted to help. No complaints, no questions asked.

I requested a tow at 5:00 pm this Saturday 5-7-16. The woman who answered the phone told me the tow would be there in 1.5 hours at the latest. 1 hour later they called again to ask me for the same information I had previously given them which was that I could not shift gears so I could not put my car in neutral... then it was 7:30 pm and still no tow.

It's the worst insurance company in the history of USA... really bad customer service, bad insurance, not helpful, make appointment but not show up, take them forever to give estimate, won't answer your calls. There is a lot more to say. I will never recommend this insurance to anyone. ** it.

We had a horrible experience with AAA booking our vacation. Took us way out of our way with long layover on fights. Then put us up at a horrible place. The travel agent talked us out of going to Cancun and said to go to Cozumel after we told her we did not want rocky beaches. The beach had rocks everywhere and water smelled like sewer. I would NOT recommend them for travel.

I attempted to get a truck that I purchased eighty miles away to my home so that I could get it repaired locally. After waiting over three and one half hours, I was told it wasn't in their policy to tow vehicles registered as non op without a one day moving pass. It was too late to get one, and I had to figure out how to get back home. Two days later, I got the moving permit. I called again for a tow and was told that two people from AAA misinformed me and they still weren't able to tow my vehicle.

I would like to give a round of applause to AAA roadside assistance company. It must be delightful to have them as a reputable company since the tow truck drivers' poor judgment made them become the biggest morons in the entire nation. They've refused to tow my vehicle because they've falsely claimed my vehicle was modified. Why would I want to modify a daily driver vehicle? Modify to a certain extent is acceptable since Advance Auto Parts/Pep Boys/O' Reilly's also sells brand new, cost effective aftermarket parts that are equivalent to original manufacturer's parts. That's like stating, "I'm sorry, we're unable to tow your vehicle because it has tinted windows." "I'm sorry, we're unable to tow your vehicle because it has an Optima battery." Uh... yeah. Okay! Have they ever owned my vehicle? If not, they do not have the right to judge whether if the vehicle is able to be towed or not... Perhaps, discrimination plays a big role in our society today.

The last 3 years I had Triple A, I've had to call to get our membership cards repeatedly. Today I called and ask only to speak with manager. I told him I thought it was ** that I had to get someone to do their job by simply sending myself and family out membership cards for the last 3 years. He was offended by word ** and would not talk to me. I was not screaming nor speaking loudly, it was just a true statement. I've read several people have this same problem. So how do I get someone from Triple A to do their job and send me cards?

AAA is the worst company I ever had to deal with. I've been waiting on a tow truck now for 4 hours. Standing out here in this Miami sun is no joke. I will be canceling my membership as of today!!! Unfortunately I was forced to put one star.

My husband and I have had Plus/Premier AAA service for over 31 years and when our daughter started driving we added her to the policy. We never really had to use them much except for a few tows with my Suburban which seemed to go alright. My daughter got stuck down in Orlando a couple of weeks ago and she called us. My husband who was a mechanic for 30+ years, thought it was the battery or a belt came off. We told her to call AAA to come and check the battery and belts as the car didn't start. When the assistance arrived he checked the battery and said it was bad. She asked him to see if the belts were okay and he said yes. He proceeded sell her a battery which she would have bought but he didn't have the right one. He charged it up and said she could drive to the nearest Wal-Mart to buy one. He hadn't left the parking lot yet and she tried to drive it but it just died.

As a premier member of AAA, I am supposed to receive good service on the road, Mayo of City towing of Merced, CA came after waiting more than 45 minutes, the guy showed up, did not even offer me a water! This is required and a must when you're out stranded on the road in the heat. I specifically asked for a truck with air to fill a tire that was flat, A truck showed up and when he got there asked me for my AAA card. I gave it to him and told him I had a flat tire and the spare was low on air and all I needed was to get my tire aired up. He said he did not have air. He said he was very busy. He told me he could tow me and he also wanted to pick up another customer and tow them on the back of his truck and have us ride together since I lived in Los Banos and they were going to the same area.

1.0-star rating, 4/2/2016. On May 2014 I bought a membership for AAA and I never needed to use it until last Monday. I had two flat tires. The first tow truck arrived one hour later after I requested the service at 9 pm. The guy told me I have to move my car by myself and sign a paper explaining I was doing to my own risk because one flat was completely on the ground. I thought he could change that flat tire by my spare, but for that request I needed a new request to AAA. I agreed to open a new request, but he said he will not change my flat tire and he left the place.

I just had the worst experience ever with a AAA company in Castro Valley. I ran out of gas while with my small child because my gas gauge is not accurate. I was told that someone would be on their way in no longer than 45 min. I waited and called when it had been 45 min. I called again to ask what was going on because I hadn't even received any call or message letting me know when someone would be here. I told them my small child was with me & that we needed to use a bathroom immediately, but they said there was nothing they could do. They told me the guy who was supposed to come help me was running 25 min behind & that he was having "trouble" installing a battery. They know how to install batteries. Someone wasn't doing their job.

I've been a member with AAA since 1998. Since I used all my towing up they canceled my membership. What's the point of even having AAA if you can't use your benefits cause when you do they cancel you. So disappointed in this company. Makes no sense.