AAA Reviews

I purchased auto insurance in April which would have provided coverage until Oct. They canceled my policy 07/30/2018 because they said I owed them $43.15. I had paid them $503.12. When I called 08/20 because I got the cancellation letter. They said that I would have to get a new policy and that it would be 60% more. I have a home insurance policy with them and roadside membership. Now that I know how they treat their customers. I have filed a claim. So Beware!

Called AAA service about changing a tire on my boat trailer to find out that AAA will not change a tire if boat is on trailer even if I have RV plus service. Original rep said it was safety issue and to call a commercial tow company. Called Good Sam road side. They came out changed the tire with regular tow truck and with AAA emblem on the doors. For those that have Boat US with vessel assist, they will do it, for those that have Progressive Insurance on their boat, they will do it. Boaters beware and check with your AAA if they will change a flat tire on your boat trailer with the boat on it!!! I later pressed the safety issue to find out it's their policy not to change tire on a loaded boat trailer!!!

AAA raised our payment by $100 a month. Said it was due to a glitch. They keep removing multi car discount...we have 3 vehicles with them. Also put our son who does not drive and we have proof of that...on our policy. They keep trying things to raise our rates with false reasons and I just don't trust them anymore. They won't correct the amount for this month but say we will get a discount next month. We will have to wait and see I guess.

As I write my wife sits on the side of the road waiting on AAA. She called 45 minutes ago and waited and called again and they say another 45 minutes, I just called and the lady at AAA says 60 minutes with all kinds of excuses. AAA stinks.

I have a truck that I needed towed to a facility to be worked on. It doesn't run. When the guy got there to tow my vehicle, he said they don't tow projects. I told him I needed this towed, it's been out of commission for a while and I have to get it off the property. He charged me $120 for the tow. Mind you I pay for the AAA plus membership every year. I don't have a single tow on my membership yet this year. Whether the truck is a "project" or not, it still has to be towed. This seems very unfair to me. I want a refund of the $120 tow fee.

Service reps are generally wonderful people. Pretty responsive to most of my claims in a "timely" manner. I have a gold membership level. The only complaint I have is that when I initiated my umbrella policy they neglected to send me the bill on the next year. They threatened to cut it off. They have all my correct information but I continue to never get email reminders or the paper bill for my umbrella insurance. I've tried adding the umbrella policy to my digital account but it keeps saying "not found". Information is correct. Yes, I'm doing the process correctly.

I drive an older car that has had more than its share of problems. Yesterday, my brakes failed as I arrived at work, making for an exciting trip down the drive. I made a quick call to AAA and moments later, Dwayne ** arrived, with a smile, a friendly word, and an eager to help attitude. My car was loaded in no time, and was safely delivered to my local shop. Thanks so much, AAA and Dwayne. You made my day so much better!

I am a AAA Plus customer and have been with AAA for 20+ years. The level of service I received recently is ridiculous and extremely disappointing. We waited for a total of SIX HOURS across 2 days for tow service that never arrived. Our service ticket was sent to the wrong dispatch area and we never received any notification from AAA nor the dispatch provider of the extreme delay nor that nobody was coming. We even told AAA we're dangerously on the side of a major freeway, that it was dark out, and large trucks were speeding downhill within a couple feet of us -- and we had children present. This is preposterous. Why we're not notified service never dispatched? Why did nobody contact us about the extreme time delay - esp when we were on dangerous freeway-side? How was ticket incorrectly routed? I am so disappointed at the terrible AAA service, lack of communication, and broken processes. Where is the sense of responsibility!

I called at 6:38 on Saturday night because I had a dead battery. I was told 80 minutes which I thought was outrageous. When I still hadn't heard from anyone at 8:30 I began trying to call. I was on hold each time for quite awhile only to be disconnected. I finally got a text update that someone would be arriving at 9:01. Service technician said he was never called until almost 8:00. AAA informed me they don't provide this service after 7:00 PM any more! Apparently 24 hour roadside assistance is now only 7 am to 7 pm!

We called for a tow truck on 7/12/18 to take my car from our house to the dealership to be worked on. The transmission fluid was drained completely from the car so we could not physically drive it. When the tow truck arrived, the driver was informed of the situation (and even made jokes about how it occurred). There was also a sign taped to the steering wheel stating there was no transmission fluid so the car could not be started. The driver got the car onto the truck (without starting the car) no problems. Between leaving our house and arriving to the dealership, he forgot that he could not start the car (and obviously was not paying attention to the sign right in front of his face). He went to remove the car from his truck and proceeded to start the car, realizing right away what he did. Unfortunately it was too late and the damage was done. My less than 2 year old car now needs a new transmission after being inspected by the dealership.

I am very dissatisfied with Triple A at this moment. I live in the hot Arizona desert and I call Triple A at approximately 6:28 in the morning because my car won't start and I need it to get to work. They said the response time was going to be 30 to 60 minutes and then called back and said a minimum of 70 minutes. I'm sitting in my car sweating, on crutches and about to be late for work and it frustrates me that I'm paying for this service and people could sit out on the side of the road and basically die waiting for somebody to come and assist them.

Saturday July 29th there were 12 adults and 4 dogs returning to Southern California from Tahoe, we had two motorhomes, and an Excursion in our caravan. Marge who is in her late 70s was one of the owners of one of the motorhomes in the caravan, due diligence was completed prior to our vacation and a tune up was completed on the rig that I will be speaking of. Marge has been a Gold cardholder with AAA for 37 years, she has always made her yearly payments of some $200 dollars give or take, she had never had to use the tow service until this day.

Yesterday 07/29/2018 my battery from my truck died on me on the Highway. I have the plus membership with AAA, I called as soon as it happened. I was advised that the roadside assistance was on its way and that it was going to be 30 min or less because the tow truck company was nearby. I received a text message that someone had been dispatched my way. 1 hour passed and nothing. 1 hour and a half and NOTHING. I called AAA to see what the status of my tow truck was. To my surprise, THE TOW TRUCK WAS NEVER SENT!!! THEY CANCELLED THE SERVICE WITHOUT NOTIFYING ME! Mind you I live in Fresno Ca and it was 103 degrees outside, I had never sweat that much in my life.

I had an accident on Tuesday 7/25, on Wednesday 7/26 I dropped my car off at the body shop and Enterprise picked me up. I was given a Ford Fusion hybrid. I drove the car approximately 35 miles to friends place. At 4 pm I got into the car and was driving in 50 mph traffic when a warning message popped up on the dash saying "stop safely now". The vehicle promptly shut off while I was moving, trucks are whizzing by at 50, cars going even faster and I'm stopped in the fast lane. I push the car out of traffic into a driveway, keeping in that I'm 58 years old, I've had a heart attack and 3 back surgeries, and call Enterprise roadside service.

On August 8, 2018 my son's jeep broke down again. He called AAA for towing service, I was apprehensive because the last time we needed towing, a few weeks ago it took many hours. To my surprise we were serviced in less than an hour. It was almost 100 degrees out and Frank the man providing the service had to go through a construction zone to reach us. Am hopeful that this kind of great service will continue.

I walk into an office in Novi, MI and purchased a membership with cash. I believe the guy's name was Scott and there was a lady there named Marylynn who helped Scott process my membership. I signed up for the plus with annual renewal which totalled out to $77 for which I paid cash. I got a receipt which is attached and I left that was on a Thursday. I tried to have my car towed on Friday AFTER the office was close and they told me I had to only tow it 5 miles because I had the basic membership and had to wait until Sunday to tow it further because people cancel their memberships too often after a tow so the policy makes them wait 3 days. No one in the office told me that at all.

Don't ever buy car battery from AAA. They installed the wrong size battery on my car and I requested to have them change it. They kept insisting that it's the right battery and the right amount of cca. They said they would replace it but I would have to pay for it! They did not replace it because I refused to pay. They did not resolve my issue. I bought the right battery on my car from Costco and my car is fine now. AAA said since I took my battery out it voids the warranty! So now I'm stuck with a battery that is no good! Bad customer service! I even had to go out of my way to meet them instead of them coming to me for help because they do tire service Monday through Friday so I had to drive out to meet them! AAA service has gone down! Very dissatisfied!!! I would never recommend them!!!

My car was vandalized last night. The window was broken out. This is fairly simple but you cannot go and park in public with a broken window or everything inside the car will not be there when you come back. Perhaps even the car won’t be there. I reported the claim last night and was told that the system was down but someone would call me at 9 o’clock this morning it’s 10:44 and no one has called. I started trying to call AAA at 8 o’clock only to find out that they are closed On weekends. What? People don’t have wrecks on weekends? You don’t need help on the weekend? I need to know if my rental car coverage applied and there will be no answer till Monday.

My car broke down and required towing to Jackson, Ca. After some four hours of calling back and forth we were told that AAA could not find a driver to tow us 40 miles. We were stranded. It's absurd that I have been paying a large amount of money to receive a 100 mile tow. How can AAA collect the fee and then not provide the service? It shows a complete lack of responsibility for the customer. I will be requesting a letter from AAA that they will provide a 100 mile tow should it occur. Shame on AAA.

Called at 7:25, it’s 10:12 and still no message on when my vehicle will be towed. It’s a good thing I’m not on the side of the road with my child but I still have work in the a.m that requires an early start. I received a call after I called an 1 1/2 after I contacted them for the tow stating they were delayed and I would receive a message around 9:30, it never happened. And what’s up with the 10 min of not speaking to someone when you first call? All set.

I asked AAA to remove my son's name from the card and to refund his amount as he does not live in the country. They were noncommittal and never followed through. I will cancel my automatic renewal and challenge the Visa charge.

After 17 years with AAA in California, I recently moved to Arizona in April. Paid the membership fee 2 months in advance, and filled out the change of address, in turn, received the new member "Plus" card in June. Today July 13th I received a new bill from AAA in AZ indicating payment due twice the amount with notification that membership would lapse without immediate payment due on July 13th. I called the customer service # to inquire why the bill when I had already paid and had received a new card for the year. I was told that once I left CA, and though they are a "National" business, the membership was void, and that AZ would require a new membership fee. I asked if they could simply send my payment for the amount to the AZ office since I had paid 2 months in advance for the year, to which they replied that was impossible, and that a check might be sent to me in 7-10 days once a supervisor could be found on Monday.

4 hours to tow in emergency situation on freeway. Called dispatch and was told approx. 1 hour for tow. Truck came after I honked while he was going by me. He pulled over like he was going to hook up then pulled up about 40 ft. and sat there. After 10 min. I walk to the truck and motioned to roll down window. Driver acted like he couldn't understand then just drove off and didn't come back. How can AAA get away with doing such a crappy job. Anyone on any of these forums get back to me at **. I want to make them pay for all the misery they have caused everyone. They are not a free service and a girl was ** and murdered because of them and they don't have the slightest bit of remorse. The time has come to act.

My car recently would not start after a 12-hour overnight shift. The first AAA truck to come carried batteries but the battery tested good. A second AAA truck came that could tow my car. The response time for both trucks was good. The problem was both men referred me to a AAA repair shop they could take my car to. I trusted that the shop would be a good one since it is associated with AAA. The tow truck driver dropped me at my house and then took the car to a place called Galaxy auto repair in San Antonio Texas. After getting a couple hours of sleep, I looked up this repair shop to look at reviews online. Horrible reviews (2 Star Repair Shop). It turns out the tow truck company that came to help me is in the same place as Galaxy auto repair. I called AAA back and told them I wanted my car taken somewhere else. I found a place close to my house that has good reviews.

My wife & I have been a AAA member for over 30 years and I have often bragged to friends and family what a great service it is. Christmas presents in 2017 for my 3 adult children and spouses was AAA memberships along with my explanation that if you have a cell phone you or your wife never have to worry about being stranded in the middle of nowhere. About 1 month or so later during a snow storm my son slipped off the road in his car. It was at this point that AAA made me into a liar. He called them and they sent out a wrecker. We live in and area where snowstorms are not uncommon.

I called for a jump at 3 pm. I was told it would be an hour then I would get a call from the company that will be coming out. Never got the call. At 5:30. Called back to see what was going on. The lady I spoke to never put the request in. Why do I pay for the service when they do not even put it through that I need help. This is not the first time this has happened. Very disappointed.

My wife and I have been AAA members for over 20 years. Today we had to wait over 3 hours for road service for a flat tire after being told it would be a 4 minute wait. They never called to update us on any delays. Instead, I was calling every half hour, going through the lengthy automated phone system. Who's their competition, I'll go with them next year.

I've been a member for well over 20 years, I've noticed a trend over the past couple years that makes me feel unvalued as a customer so I will not renew my membership. With that said this will be the fourth consecutive year that I have to replace the battery purchased and installed through AAA. Even though I've decided not to renew my membership they should still honor the warranty. They sell cheap batteries and charge you for road service when they die. This is unacceptable and it is misleading to the consumer. I am beyond disappointed.

Having been a AAA Premier Plus member for over 35 yrs. without any problems we thought it was a no-brainer to sign up for their RV coverage when we bought our 27' travel trailer and after being told by the agent that all services provided for our vehicles would also apply to our RV (including the 200 mile tow) we added that coverage. A week ago as we were heading home on Hwy 395 about 5 miles from June Lake area our tow vehicle had a flat tire, no problem, we have AAA so we pulled over and got out to check just as a CHP pulled up behind us as did our sons who we travelled with. As they approached from behind the trailer they commented that we had bigger issues than our vehicle tire because it appeared that one of the trailer tires had blown a bearing seal as there was grease all over the rim. While dismayed we weren't worried because we have AAA RV coverage. The CHP officer called for a tow and was told it would be about an hour.

I am customer with AAA for long time, Got bitter experience with Insurance cost hiked and charged by 120%. There is no communication or confirmation with customer and charged 120% higher than it should be for two months. And when I called for overcharges reason, they are simply said it's because of company policies and renewal offer send to my mailbox which is not true as I do not receive any renewal offer. I explained that I was not received or aggregated for new charges. Both agent and supervisor were not provide any justification after couple of customer calls. I asked them for cancellation immediately and moved to different insurance company with less than what I used to pay before hiked price with AAA. I can say AAA steal my money.

I have been a member of CA Auto club for 42 years - no accidents - no moving violations. I did have a "fender bender" ($1200) - the limit to be dismissed in $1000. As a result - my insurance premium was increased by 28% this year. I don't believe that is why my insurance is being increased - I believe it is because I am turning 80 next year. SHAME, SHAME ON CA AUTO CLUB. 42 years of membership- I am thoroughly appalled by CA Auto - I will cancel my policy as soon as I can register with a new company.

I am new to AAA. My car broke down at work in the parking lot. It was 99 degrees with a 107 degree heat index. My kids were in the car because they came to pick me up from work. They are 18 and 13 yrs of age. I was given a 2 hr wait. I called 3 times and was told at first 45 min, then 15 min twice. Here it is going on 4 hrs, no tow truck, my boys are hot, thirsty and frustrated. Not once did they call to say what happened, not once did they care that I was in the god forsaken GEORGIA heat. Then I'm told 15 more minutes and when I asked where the driver was, he was 30 mins away. This is unsafe and even deadly. The lady told me I have a BASIC plan, therefore there is nothing she can do. Get this, I must still pay the 45.00 tow fee. AAA is an abusive and uncaring company. Do not, do not, do not use them if you can help it.

I've used the service seamlessly for five years and have always been extremely happy. However this last time they completely and entirely let me down when my car broke down on the way to work and I was stranded on the side of the road. Between the automated phone service (a real person used to answer) and finally getting an obviously NOT Colorado-based customer service rep. on the line who could NOT figure out my location despite me calling out every landmark and cross street within a 2 mile radius (the buggy AAA app I was directed to could not detect my phone's GPS either), all in all it took nearly 45 minutes to put in a service call for a tow, then an additional 2.5 hours for the tow to actually arrive. That is horrendous service!

After having been with AAA for more than 10 years, I started to experience a very, very bad service in which an agent quoted me for X then charged me with Y (which is more than X). Even worse, I called and also sent email message more than 10 times within 7 days and I haven't heard anything from her. I then send 2 email message to a generic one, which is policyservices@aaamissouri.com but still the same. I will switch to another insurance who would deserve our business.

I’ve always had AAA since I started driving. I currently have my roadside assistance (AAA plus), renters insurance and auto insurance with them. I’m currently stranded in a different state on one of the hottest day and what do I get from AAA? Your wait time will be 90 minutes! I mean, I’m literally stuck in the heat and that’s what I get for being a plus member. I certainly would not recommend AAA to anyone. I’m reconsidering my auto and rental insurance policies while I wait in the heat right now.

After having been a AAA member for 20 years, with some past experiences being marginally okay, I recently had need for road service. I was in a parking lot with a dead battery. When I called for a jump I was told it would take 2 hours, which was/is unacceptable. I wound up walking to a parts store to get service. Upon calling AAA to cancel my service, which had just renewed June 1, I was told that they did not give "mid-year refunds". What a rip-off this company has become. So, my sincere advice, DO NOT waste your money with AAA.

I purchased an Interstate battery through AAA and had it installed by AAA less than 1 year ago. The battery is dead now. AAA Auto will not honor the warranty because the battery was put into another car. It should not matter. The battery is faulty and should be replaced at no charge to me. No longer will I purchase this brand of battery but also when my renewal to AAA Roadside Service comes up this fall, I will look at other companies instead and no longer renew with AAA Roadside Service.

The automated service is insane. I got stuck on the road and it took me almost 30 mins to get to be ON HOLD for a human because it would keep redirecting me to the main menu. I called from a business not a cell phone and I could barely hear the person in the call center. The rep then got irritated with me because I could not hear him. Incredibly upset with this service. It's always like this.

I was in a parking lot in Princeton using the battery to listen to the radio. I don’t recall how long I had it on, but when I went to start the engine, the battery was dead. I called AAA and they came pretty quickly. The gentleman tested the battery and said it was dead and he would happily replace it for me at that time. Since I already had an appointment for my annual car inspection, I told him that I would wait until the next day. When I went to get my car inspected, I was told there was absolutely nothing wrong with my battery. I have to wonder how many people call for a jump and are sold a new battery unnecessarily. I do not trust AAA anymore.

After suffering a blowout on a highway near Ocala Florida, we called AAA for assistance. We were driving a Ford E350 camper but made the mistake of calling it a RV to the service person. We said we either needed a tow or assistance with replacing the blowout with the spare. We called back again to make sure she knew that it was a normal passenger size tire.

I had a policy with my whole family, 4 people. As I understood anything with wheels was covered. My son could not start his motorcycle and called AAA, they told him, "No coverage here. Call these people," 125.00 later they got him and the MC home. What a shady tow co. They even had a ** girl that was smoking in the front seat. How distasteful. AAA should be ashamed of themselves and who they associate with. I called that day and they told me to read the booklet given to me. So non caring. Needless to say I cancelled my policy.

Before I start telling you my last and final experience with AAA I would like to say that 98% of the time when something makes me angry I get over it two days later and say whatever. However this happened over a month ago and I am still pissed when I think about it and I will NEVER FORGET IT! Anyway let me begin! When I signed up for AAA 5-6 years ago I thought it was a great service and only had to use it a few times and part of the membership is “they will bring you a gallon of gas if you run out of gas” and I thought that was a great... (so I thought!) fast forward years later about one month ago... what started out as a great day for a ride before work??? Turned into a day I will never forget!

We have been loyal AAA subscribers for 16 years. That’s $1600 and we have never used the service. That is $1600 to the bottom line. Pure profit. We have only requested assistance two times during the past 16 years. The operative word being “requested”. We never received promised services upon which legal tender was paid… Hmm. That’s interesting. It reminds me of a Seinfeld episode in which Jerry reserved a rental car and, when he arrived at the airport, the rental car company did not have a car of which to rent… In Jerry’s words, “It’s easy to take a reservation, anyone can take a reservation. The key is to HOLD the reservation.”

I have had four experiences with AAA. Despite my premium membership three times they did not show up and one time they showed up to bring me gasoline then asked me for money and went away returning much later with only half the gas I had paid for. I have paid tow trucks after waiting for AAA in Florida and dangerous situations, I have called friends to save me. Today they didn't show up again. I have called to have my membership money refunded but they will not do that. Why should they? They have the perfect scam. You pay $100 a year and they do nothing. I was a member in Southern California for 30 years and they were great. Don't bother with Jacksonville AAA. Save your money! You will need it to buy gifts for your neighbors or pay for the tow trucks you'll be using when these idiots never show up. And they won't.

I had a AAA car battery less than a year old and AAA would not even test it because I had removed it from my car. I got permission to do so from a AAA agent and when the truck arrived they would not test it because it was not in the car. I explained I had permission to do so but the agent made no note so I was screwed. The battery had an internal short and would not take any charge even from a 40 amp charger. Of course they think I'm an idiot and do not have any knowledge but I even have my own battery tester and load tester. The battery has an internal short. I have a friend to drive me to the airport now, Triple A is mostly a scam. Last year they would not tow my car because it broke at work and I work at an auto dealership. They would not tow it. I am not a member anymore.

Was told I would have to wait up to 3 hours until sufficient towing staff began to filter in. What??? I am on the side of a busy road. Then suggested they could drop me in someone’s parking lot. My reply was, "Will YOU be responsible for my safety??" I pay for this service for years and when you need it you get excuses. Had I had a gun perhaps I would have taken the offer to be dropped in the middle of someone’s gang territory. Bait and switch. They advertise, "We can have someone to you in 30 minutes and get you back on your way." BS!

Car service - I called when my car would not start in the middle of my street and they says I would have to wait around an hour, it’s been two hours and now they say it’s another hour wait. Three hours is not right when you are stranded with children and dogs in your car in 94 degree weather!

I am in Goodyear Arizona. My car had two flat tires and needed a tow to dealership. Not only did the tow truck not show up on time, which was suppose to be an hour and a half. Three and a half hours later he showed up. I will give them that. They towed my car to wrong dealership. I lost a day's pay. They had no idea where my car was for most of the next day. Not sure I will renew.

They had my 73 year old dad wait for roadside service for 6 hours on the side of the road in Ashtabula Ohio. If not for a passing motorist he would of passed out on the side of the road from low blood sugar.

Last Saturday, June 9, 2018 I was stranded with a blowout 16 miles north of Flagstaff, Arizona with four horses, two dogs in extreme heat. The ten ply tire was wrapped around the axle. When I attempted to call AAA they ran me through three membership verifications. I have been a member for over 40 years with annual autopay until I terminated my membership today. They refused to connect me with roadside service because the tire wrapped around the axle wasn’t “covered” by their garbage “ classic” plan.

I have RV plus coverage. Blown radiator, stuck in a little town after dropping my SxS off for recalls. AAA won't cover picking up my trailer because it doesn't have the RV in it... Wth? I got the coverage because they told me anything I pull behind my truck would be covered. Well, apparently that's not the case. Small clause says RV must be on the trailer, yet they will pick up a boat trailer or motorcycle trailer empty, per a supervisors words??? I spoke to about 8 different people, all had different reasons of why my trailer wasn't covered (We don't cover utility trailers, must have living quarters, must be a camper style, etc.). All the people are incompetent! Had my first ticket canceled and didn't know why. Waited 3 hours for nobody to show up. I called the driver, he said they canceled it. Called AAA, the lady canceled the whole ticket when I told her that I was going to leave my trailer and come back for it.

I locked my keys in my trunk while rushing. I was extremely frustrated because I felt like it would take very long to get it opened. However, I was happily surprised when the AAA agent on the phone was extremely nice, helpful, and efficient. She dispatched someone right away. The driver came in under 30 mins and was able to help me in under 5 mins. In a world where customer service is undervalued, it was so nice to deal with people who care, and who understand how to work in timely manner. Smiling at someone and having a friendly attitude mean so much. Even a small problem was considered. Would recommend Triple A to any of my friends. Thank you so much!!!

Customer service is not helpful in providing the reason why my auto insurance went up on my renewal period. The first customer service is ok. Asked me to provide my current mileage in my car but I said, "I will call again to give the current mileage." When I called again, a male CS answered and he is not very helpful in providing the reason why my insurance went up from $143/mo to $172/mo. He just said, "All insurance rates are going up." I have no tickets, I have good driver discount and I have home insurance with Triple A but still, the rates went up. Time to leave Triple A.

Car broke down at 6:30 am. When I called to ask when to expect the tow truck hours later, they put me on hold multiple times. After nearly three hours waiting for the truck, I gave up. Don't waste your time or money on AAA - you'll get stuck sitting on the side of a road somewhere.

Called for issue of being stuck on a muddy part of a road. AAA never showed. Ended up contacting a non AAA service. After being stuck 3 hours, $150 later, sent in a reimbursement form to AAA. Won’t reimburse because we intentionally got stuck. Customer service quote. What am I paying for?

AAA service is ludicrous at best. If you live in a small town, you're going to have at least a 1 to 3 hour wait for assistance. I've had to use them occasionally for the last several years and I'm now looking around for a more reputable service. I had to call for help 5/29/18 for a flat tire. There was nowhere to pull off the road so I had to park right there in the lane. Cars had to go around my car. When I dialed the AAA I had to press too many numbers to get to a real person. If you don't input your 16 or 17 number membership number, you get bumped back. I'm not as fast as some and it took me three attempts to actually reach a real person.

I have never felt so let down and unsupported as a member of a group in my life. My experience was so bad I thought maybe I was being recorded as a joke or something. My car was undrivable in rural Michigan at a camp festival site prior to Memorial Day. No rental cars were available due to the holiday and no mechanics were open either. I was at the site for 3 days until I could get help. I upgraded my membership since I was stuck and it kicked in on the 3 edition day so I could get back home at a better rate due to a need for a tow. Camping out in 100 degrees alone. Finally I call for the fifth time to arrange my rescue and some snarky girl who can't even speak English tells me they don't do "tows" - really? triple AAA? You do - and it was a roadside assistance call.

This is the third time the AAA has failed to help me, a paying member. My car battery needed a jump to tonight as it did two other recent nights. I called AAA road service, encountered laughably long, unacceptable wait times for a tow driver, and poor customer phone service. Three times I used my own battery cables and dangerously flagged down strangers who helped restart my car. ALL BECAUSE THE AAA HAS SADLY DISINTEGRATED TO THE POINT THAT THEY ONLY CARE ABOUT MONEY, NOT HELPING THEIR MEMBERS.

AAA was supposed to send SR22 to the DMV on May 4. We took out a new policy with them and cancelled our old policy the same day. AAA did not submit the SR22 until the 17th of May, causing a lapse in our coverage, and causing DMV to suspend John's driver's license. The agent Shelly and her supervisor were unsupportive, and stated they did everything they were supposed to do. They passed the buck to us and DMV as the problem. This, however, was not the case. DMV stated emphatically that AAA should have sent the SR22 right away, not 13 days later. We are very dissatisfied with the service we received from AAA. This issue was caused by AAA, yet they denied being at fault and refused to help us. So sad.

We were Triple AAA members since 1967. Today, I called them because a part on my car disintegrated in the road and the transmission refused to go into any gear. AAA said they would have someone there within the hour. No one showed up. After calling them back, they then told me they would have someone there in 20 more minutes. No one showed up. I received a few calls indicating that someone would be on their way. I waited, and waited. No one ever showed up. I have the Premier membership too.

The guy who response to my needs the assistant. His name is Thomas. He was very polite and considerate. When I lock my keys in my car, very patient with me and knew what he was doing and came in a timely manner. As a AAA member thru the years this one really stood out. Get more guys like him. Take notice HR department.

AAA FAVORS CRIMINALS OVER THAT OF A LOYAL CUSTOMER OF OVER TWO DECADES. Doss' Towing lied to AAA, stating that he provided me with a jump start when he actually installed a battery, not the one recommended by AAA (he stated that he didn't have that one, but he just happened to have another one that would be just as good, but it cost almost $50 more). He printed out a fake ticker tape with a false serial number and applied a AAA sticker on the battery. The serial number on the battery did not match the one on the ticker tape. I did not realize all of this until April of this year when the battery kept losing its charge.

Was involved in a near fatal accident in Deming N.M. My ruck and trailer for atv's was towed 2 times by AAA to get it to ARIZONA. UNDER RV PREMIER MEMBERSHIP. TRUCK WAS FIXED IN AZ TURBO LET LOOSE IN NM 500 miles away from starting point. Left truck once again flew home. Truck was repaired. Flew out to pick truck up. Nearest air port AZ. Drove 500 miles to get truck and trailer. Departed 500 miles later second turbo let go. Called AAA. Was told, "Your on your own." I fly home have truck and trailer towed home. Fixed it myself. Dented oil pan and pick up tube. Renew membership. Then get told to get lost for 3 years. I have asked why and all I get is, "Our legal dept. said so." No reason or justification after 237 years.

My son's car was towed to a shop with a drop box for keys. The tow truck driver dropped the car off with the keys in the car. When the owner of the shop looked for the keys in the drop box, he couldn't find them. He found the key in the ignition and the glove box rifled through. My son asked if he needed to go to the shop with the driver and was told no. Why would they leave keys in the car when dropping it off???

My daughter had a car accident around 2am. She called AAA and they had NO ONE AVAILABLE TO PROVIDE SERVICE!!! Eventually the police had the car towed. The next morning Triple AAA finally towed the car from the police but in doing so damaged the oil pan under the car. We complained and Triple AAA stated that they would send someone out to review. They did but could not get under the car due to no lift available. They said they would have the car towed and then could determine the damage. They never came back and then sent us a letter stating that they were not responsible for the damage!!! All this without looking at the car. They also refused to pay the ticket that was incurred for the car being on the street while waiting for Triple AAA. Needless to say after many years we are no longer customers.

I've been an AAA member since 1973 and this is the first time I have been disappointed with their road service. My policy is for cars and trailers which I added at an extra cost because I did not want to be stranded on the road if I had a flat on the trailer. I requested service to change a flat tire on the trailer I was towing. After giving them the information about my 5th Wheel RV I was told that none of their service agents had the equipment to change the tire. This is on a simple two axle trailer that can be lifted with a 3 ton jack. Instead I was offered a tow at a cost of several hundred dollars out of my pocket.

I am a first time AAA policyholder. I was in dire need of Roadside assistance and decided to google some questions about AAA roadside assistance. After several searches, I decided to buy a membership only to find out that Google was misleading about waiving the waiting period. The web search was only for an AAA membership in CA. I contacted the AAA of the Carolinas and was told I had to wait 10 days for the policy to be in effect for Roadside assistance on the Premier policy which is the most expensive policy. It doesn't make any sense to me that the most expensive policy would have the longest waiting period. I am baffled that AAA acts differently state by state with membership terms and conditions. If I was in CA I could have the waiting period waived and or pay a $16.00 fee. The customer service representatives with AAA of the Carolinas would not make any waivers on my behalf.

I have been with AAA for over 10 years. I have my whole family listed with separate cards and it is 5 of us. They said they are not renewing with us because we had 12 service calls, some with towing within a year. If you are paying for a service and you have 5 people listed, then why does it matter. No one wants their car to break down but it happens.

https://youtu.be/Z2BSetcnJH4. What you might not know about this service is that they will change the terms of your membership if you use the service. I was never informed of any limitations to the service calls - not during the service pitch and not via email and not via letter. I find myself in serious need for the service and then I'm told I've met the 4 call limit. The link and this statement sum up my complaint.

I live in Phoenix, Arizona, which has life threatening heat in the summer. One of the worst months for heat is August. Last year, in August, my daughter was driving back home with my ex-wife. when her car broke down. My daughter called AAA for assistance as they were in a location that was not close to any businesses, and it was extremely hot that day. AAA told my daughter they would be there within 20 minutes. After twenty minutes had passed, she called again, and they said they would be there soon. This went on for two hours!! The AAA serviceman finally showed up, unapologetic. They told my daughter 4 different times they would be there shortly, and my daughter and ex were stuck in triple degree heat for two hours!! They towed the car, and the problem was fixed, but I could not believe AAA let my daughter cook in the hot mid-day sun without explanation or apology.

I have been a member of AAA since 1977 and service used to be good, but now there is no local service in Americus, Georgia for AAA towing. After waiting in vehicle for an hour waiting for AAA tow truck to come from an hour away, tow service calls and is still an hour away. Cancelled the call and got local service to tow vehicle 5 miles. The amount I pay for membership would have paid for the local tow truck and then some! Called AAA to cancel membership since it is useless in this area, but they won't cancel membership "midterm." Ridiculous! AAA ought to pay local tow services a decent rate instead of making customers be so inconvenienced waiting for service.

I have been a member of AAA since 1986. All my family members have AAA membership. I have never submitted a claim for anything. There have been years when we never even needed their service for anything. My car was recently involved in an accident. It needed to get towed and the cops refused to allow me to use AAA for the tow service. I, therefore, had to use the tow service that the cops called at the site. I was charged $175 for the tow. I called AAA and asked if they would reimburse for the tow. They said they do reimburse and to send in the original receipt and brief explanation of what happened.

I have been a member since 1986 and I waited for a wrecker for 3 hrs then I got a call from Customer no service saying they called all the towing companies in a 50 mile range and no one was available. Customer advocate read off the computer and once again offered no assistance. I called a wrecker company and they will be out in an hour to tow my van. Now I have to pay and submit the bill to get reimbursed. What a waste of time and even the towing company said there is no AAA service presently for the Gainesville, Ocala or Crystal River areas. No wrecker company wants to work for AAA. I am now going to consider not using their no service at all.

I've been a member of AAA for over fifty years. A recent service call has shaken my confidence in the company and is making me re-assess my decision to continue my AAA membership. On April 19, 2018, my wife was at an appointment in Las Vegas. When she returned to her car the battery was dead. She called AAA and was told that a service vehicle would be there within 45 minutes. This was at 3:59 p.m.

A year ago I called and signed up for what I thought was one year. There were two prices according to the agent on the phone. One for 47 plus and one for 70 plus (I may be a little off). One was better than the other. Fast forward to a month ago and I got a letter that I glanced at that mentioned a couple different prices for renewal 70 and 120. Ok well I was not convinced on rejoining and put it aside. On May 1st my card was charged $120.00. I called and was a little upset but asked why. I was told basically that because I did not respond to the letter I was charged?? I have never heard of such a thing.

This has to be the most inept company in America. If you're considering paying this company for their third world country service then you have more money than common sense. Read the reviews! I will also add this review because I've been dealing with this company for a few years. This morning I had to call then for tow service for my vehicle at my home to be taken to my auto mechanic in my hometown. Simple request, right? Not for AAA who's employees seem to be brain dead robots with lack of training.

My car had a transmission problem. After calling around SF to find someone who could transmission, I called triple AAA to have them tow to the place. Triple AAA then offered to tow to a place that was AAA approved as I would receive a discount, I asked them if they do transmission and they said yes. I was thinking, "Wow this is great, I didn't have to waste all my time calling around."

On the evening of April 22 my daughter was stranded and needed a tow 10 miles from home. She called AAA for service and was told someone would be there within the hour. 3-1/2 hrs later and additional calls she finally gave up and cancelled the service. A mechanic the next day went to the site and repaired the necessary repair. A couple years ago my wife needed a jump. The tow truck employee said she needed a major repair and refused to jump her car and left her stranded. A passing motorist gave her a jump and she was on her way. I have been a AAA+ member for 5 yrs and have given my children AAA memberships as Christmas gifts each year. That has ended. They will get no more of my money.

Contacted triple a (lower case on purpose) because I needed a jump for my dead battery; I was informed that someone would reach me within a half hour. An hour later, I called back and asked if someone was on their way and was informed "they're 13 miles away" - another hour later, still no representative. Luckily, by that time my wife was available and brought my truck to me so that I could handle the issue myself. Very disappointed.

Lewisville, TX 75057. ** and ** are the most crooked guys. When you quit they will lie about something you did and won't give you your last check. It's been over a month. They sent me a text saying that I needed to pay them 1,200 if I wanted my last check and w2 form. I contacted some people. By law they can't do that and I know AAA don't want this kind of publicity over some ** people but I'll keep writing reviews till they pay me...

TOTAL SCAM!! I bought a AAA battery 1 and a half years later it died. Was charged $180.00 for battery service from them and it was their fault. They are only after money. They are now in the homeowners, life insurance and credit card business. Only interested in $$$$. BEWARE. Don't buy a AAA car battery. It's a scam.

Is the second time you I trying to use the service. The first time they never show to change my tire. They left me stranded. The second time they took 2 hours before they showed. I won’t recommend AAA for this kind of service but they make sure they take my money on time when it comes to renew my service.

I am a platinum AAA member and almost ten months since I initially contacted the AAA Battery roadside mobile service for my vehicle. I have yet to be reimbursed $148.40 like they had promised me via email in July 2017! I have followed up with member relations dept. so many times via email and by phone trying to get this resolved. It’s ridiculous! The agents have lied to me so many times regarding the check that is owed to me. I have to get assistance from the internet, consumer/ social media! I feel that My complaint is an example of unacceptable customer service from a business to the public and it needs to be remedied ASAP! Please contact me if you have questions! Thank you very much For your time and I look forward to hearing from you soon.

Very horrible emergency roadside assistance. I had AAA for several years myself. If anyone is looking for quality roadside assistance I highly recommend MCA **. They offer much more benefits and services unlimited towing etc. And they are cheaper...

Last two AAA providers that was used was not legal or insured to haul or operated in the state of Wisconsin. Finish Line Towing LLC DOT 3054216 Operating Status: NOT AUTHORIZED. Please refer to the DOT official website. https://safer.fmcsa.dot.gov/query.asp Finish Line Towing LLC website also says they are an AAA provider. www.flt-wi.com

TRIPLE A SHOULD CHANGE ITS NAME TO - ASININE ARROGANT ** but then we are pretty stupid for renewing with them this year after we were stuck on top of mountain in NJ called CRATER LAKE and their crew refused to come help us when our car that got stuck. If it had not been for friends of ours at the lake that day that helped us with the car we would probably still be there. Last night, 4/11/18 our Ford Mustang shut down because a wire was loose in our dashboard and Ford's safety feature kicked in and the car was dead. This happened at 5 pm and at 7 pm a young man of 18 with a large flatbed truck turned up when ordered by Triple A.

After waiting 1 1/2 hours for the battery expert to jump my 2-year-old battery which is from AAA and was to be warrantied the expert said to consider replacement but have to charge all night to see if it is bad. Only 100% bad get replaced. Mine has 56 CCA out of 650 CCA.

I have had AAA for 20 years and never had an issue. When replacing my battery, the 'contracted' agent did not reassembly my car properly causing damage to my windshield wiper mechanism. I called AAA claims; they came out; then called the 3rd party; the 3rd party denied causing any damage so AAA sided with them. I tried bumping this up the ladder with AAA but no one knew who AAA's claims agent reported to. I contacted the 3rd party. Opening up my hood for a look, the shop found other components lying in the well of my hood; but of course, it wasn't their guy that left them there!!! I had no alternative but to pay for the part they broke ($150) but saved a little since installation was on them (AAA's diagnosis was wrong; the part they claimed failed due to age was not the issue).

I have been on a payment plan with AAA for years and they suspended that plan and now they expect me to pay for 5 Premier members at once. Not good business to change policy and not inform your members.

AAA dispatches a tow truck which will only take me 116 miles, when there is another AAA-affiliated tow company nearby that would take me the whole 200 miles. Seriously unimpressed and researching alternatives while spreading the word.

AAA Garfield Auto Service Center. This has got to be the worst place to do business with just through my experience. AAA had taken my vehicle into the shop. Nothing was done to it. They in exchange wanted me to pay them $1055.00 for work which was not done. Then they asked me to pay cash of $960.00 if I wanted to use my AAA discount. This raised a red flag when they asked me for the cash. They made advance moves to keep my vehicle in their shop. Just to come up with ways to charge more money. They even went as far as to go out to get a used part when I've requested new parts. This is how they operate. Now my vehicle sits in their garage. I'm also waiting to hear from AAA who is to investigate this service center seeing, how this service center was recommended by AAA as one of their service centers.

Great customer service representatives, however I have been waiting for a year to get reimbursed for an overpayment and have talked to well over 10 people and 2 supervisors. I have not received any letters of apology, no updates, quick to take your money and to get refunded, it has been a little over a year! Extremely disappointed with the supervisors and lack of returning emails and phone calls. I have spent many hours on the phone talking with different people. Truly upset!

I called for help. I was told it would be an hour which had me upset. Anyway I had a flat tire on my way to work. Triple A never gave me a text or follow up. Now it's an hour and a half. Still nothing. I called to see what was going on. You get sent to a robot service so they don't have to deal with you... I have tow service with my car insurance and it's great. I get help within 30 mins. I had got this service as a backup. I'm not pleased. If I could I would like a refund on this crappy service. This was my first service call at that. Wow. Words of advice. Get tow service with your auto insurance. I will not call them again and if they ever send me anything in the mail it will go in the trash. No stars for crappy service!

I was in Vegas. My mother in law had my car with my daughter in it and they refuse to tow my car because I wasn't there. They told me they service me not my car. Had to call my insurance company to tow the car for me... Triple A is no good. Just use your insurance company, and the supervisors are rude.

I was truly disappointed in my experience with Roadside Assistance for AAA Carolinas. During a trip, we had a flat tire - I thought that getting AAA for roadside assistance would be simple, considering that I have been a member for a couple of years now and have not yet needed to use the assistance service. We ended up waiting at a remote gas station for a tow truck for several hours, without receiving any updates about our service request from either AAA or the towing company. When the tow truck finally arrived, the driver informed us that the only tire servicing company was outside of the towing range, and that we would have to pay forty dollars extra for the tow. To add to that, the towing company was cash only - since this was an emergency situation, of course I didn’t have the cash in hand, and without my car, did not have any ability to go to an ATM.

Got stuck on the side of the road, needed a jump for my battery. Called the service center and after going through 4 robotic levels, finally spoke to a human. Told them where I was located. All good up to this point. I told them, "Look for a blue motorcycle." They then said that I would have to upgrade to the higher membership otherwise they cannot send a truck out to jump the battery. I carefully explained to the moron that: 1. "I have been a member for years at no time was I told that you needed the higher membership for a motorcycle." 2. "Your service covers motor vehicles. A motorcycle is a motor vehicle and nowhere on renewal does it state that you need 4 wheels to be a motor vehicle." Which makes you wonder how they classify a 3 wheeled or 6 wheeled vehicle.

AAA Carolinas are horrible. I can’t recall ever being treated so badly by any company. My truck broke down about 130 miles from home with my 225lb dirt bike in the back. AAA wouldn’t tow it because of it was considered a loaded vehicle which totally blindsided me!! I was told by the representative that because my vehicle was loaded with my bike that it would be considered a commercial tow. Their advice was for me to leave the bike there if I wanted to be covered by their policy?? Say what?? I’ve been member for 6 years and this was their solution!

My 78 year old husband waited for 5 and a half hours on a tow truck, we have AAA, and called back 7 times only to be told they will be there shortly. This is so messed up. He had to sit in giant eagle parking lot with no heat or any of his medicines. This is unacceptable.

I called for a tow at 4:00 pm as my car had died. After getting numerous texts saying they would arrive later and later, I finally had no choice at 6:20 but to Uber home. My phone had less than 10% charge and it was getting dark. I would have been stranded in a dark parking lot by myself waiting and hoping a AAA tow truck would arrive. I spend $30 Ubering home. The next day I try to set up a tow truck again with AAA only to be told I have to be with my vehicle or they won't pick up. I explain I already invested 3+ hours and my car is a $30 Uber drive away. They say sorry, nothing they can do and they won't be able to send a pick up. I go ahead and set up a private tow company who could not have been nicer. Then I get a call from a AAA tow truck saying they are at my car and where am I? I explain that I am not with my car and AAA said they were not coming. Tow truck driver demands to know who is paying for Tow??? Terrible, awful service.

Had blow out 10 pm Route 80 Westbound. I had no phone with me. There was an accident in Eastbound lane and traffic stopped. I crossed traffic and asked if he could place call AAA. He said fine but would have to cut short if traffic moved! Talk to rep. Gave her my info and account number? She asked what mile marker! Told her I was 9 miles west of Morris IL on shoulder with hazards! She said she could not send service without more details!!! Told her I had no phone and please send truck. They couldn't miss me! Cars started to move and gentleman need to go with flow of traffic! No help from AAA - Canceling membership! Whole idea of joining is knowing they will come and help and go extra mile in an emergency!

I called to put full coverage on my and you felt like I was getting interrogated. The lady started laughing like it was funny asking why I'm putting full coverage on an old car. Shouldn't even matter. I'm a customer that's paying for the coverage. Worst customer service ever. I would never recommend anyone in my lifetime or the next lifetime.

My car was useless as I had locked doors with keys in the ignition. My 85 year old mother had a doctor's appointment in fifteen minutes... This car was mother's 2002 Ford Taurus...quite unlike my Honda. With concern to get her unbuckled and out safely in snow and sleet - distracted I locked it... A kind gentleman 'Pierre' gave us a lift to appointment - dropped mom off - went back to car AAA was already there. In less than 10 minutes. Thank you service technician Gary ** for your excellent service and good nature!

I was a AAA membership since 1993 until today. I renewed 5 days ago. Four days ago a medical emergency occurred and medications needed to be purchased. I contacted AAA to request a refund and explained why. I also stated that I planned to renew next month when my funds weren't stretched as thin. I was told by AAA rep "Tom" that a new policy was put in place just prior to my renewal. The new policy is NO REFUNDS FOR ANY REASON. I stated I was not informed of this new policy prior to renewing.

I have been a AAA member and paid for Premier membership since 2013. My only car is a Tesla. Today I had a flat tire on the freeway and asked to be towed to the nearest open tire store. After four phone calls I was told that they can’t tow a Tesla on a Sunday because there are no tow trucks available that are “insured” for Tesla. The lady said I should try to find a commercial tow truck company and I would need to pay for the tow. When I asked what I was paying AAA for, she had no answer other than she was sorry.

I joined AAA 06/17. Since then, I've attempted to use their roadside services three times. Once right after I joined for a flat tire because the winch the spare was on under the van was broken and I physically couldn't remove it. It the middle of St Louis, it took me an hour and a half to fight it off by myself after calling them and nobody ever showed up so I canceled it. I was told at the time it'd be another thirty minutes at least. The second time, I blew a tire in a small town in the middle of the night, two hours from home. Called for help, told it'd be about thirty minutes. Ok. An hour later, nothing, so I call back and they say, "Oh, that company canceled, we'll try and find you a new one." Twenty minutes later, I get a callback saying it'll be at least two hours. So I had a friend come get me, canceled the order, and came back in the morning to deal with it.

I called for service at 11:30 am because I had my car blocking my driveway and they told me the tow truck should be here around 12:30 (for 26 miles tow). After 12:30 the dispatcher called me and told me she’s trying to find a company to do it... After 2 hours she called me back and told me is impossible to do it today, "I can’t find anybody to tow your car..." Is this a joke? I’m a AAA member since 2011, I was paying all these years for nothing... I will never recommend this company to nobody, they don’t know how to treat people... I very disappointed with this company.

On April 8, 2018, I placed a service call. After 2 hours I called them back. I was told at that time the contractor was working on an accident and it would be thirty more minutes. I cancelled the request and fixed the tire myself. I sent two emails and had asked them to call me the night of my request. I would have really even been more dissatisfied if my wife had been stranded like this. Where was the follow up the night of my request and also with my complaint. Seems as if renewal time will be something to consider. Maybe you should also.

After 30 minutes of being transferring to 4 different people, and them looking for excuses NOT to help me, I FINALLY convinced them to tow my vehicle to a mile from my RV... and the rest is my problem.

On Feb 15, 2018 at SFO airport, while stopping at a stop sign, I got rear-ended by a guy who is insured by AAA. This idiot, first refused to provide his insurance information, until I called the cop, who forced him to give his information. This moron confessed in front of the cop that he hit our car from back, but later on told AAA that we backed into him.

Recently I purchased a Chevrolet Bolt, a battery power only vehicle. I asked what the AAA position would be and what kind of service I would get if I ran out of fuel (battery power) on the highway. The answer is that they offer nothing and apparently have no published policy. I say apparently because the agent didn't know the answer and claimed to have asked a supervisor. If that was the case it establishes that there was no written policy since the agent didn't know about it. Or, the supervisor made up the answer which means that the policy would depend on which supervisor was asked. Clearly, that is not a policy either. So if you have an EV look for another road service company whose policy is current with transportation trends.

I signed up and was told my membership will work right away, turns out I won't have the plus membership until one week. It doesn't say that anywhere in the website. I thought to just cancel it then I was told they would not give me the membership fee back. Why? I didn't even use the membership. I asked to speak to supervisor and he didn't even talk to me but instead he kept talking to me through the representative.

I contacted AAA at 9 am requesting a tow truck in Miami. It is 10:55 and still waiting. They were supposed to arrive by 9:40. It is not the first time this happens, in fact the last 4 times that I have requested a tow truck I have had to wait between 3 to 4 hours. This never happened to me when living in Tampa but seems to be the usual here in Miami.

Locked out of my car. Called for help 2:15pm was told by 4:30pm. Never got service. Called and got circle jerked for hours. Finally got myself into my car with some banging and denting. Thanks for nothing for the years I have spent paying your fee. As a 79 yo man (veteran) I find you call yourself by the wrong name "Road Service"... (these days). There was a time years ago when I did all and got service. But I do not think that's the way you operate now. Apparently the reason is your contractor or employee came and couldn't find me. Bull, I described myself. Where I was in the park which has one office and I stood in front waiting for hours and my car on your records was within eyesight. If he came to the address I gave for this park he didn't try.

I had a flat on a very busy expressway and when I called I was told it would be 35-45 minutes. After 1 1/2 hours when I called back they said it would be another 45 minutes. This is on a day of sunshine and no precipitation. This is unacceptable! And it's the second time in less than a month that this has happened with this company! Shame on you AAA!!

This is not the company it used to be. I have been a member for 12 years and this is the last one for me. I have been waiting an hour for a tow and was just informed that it will be another 45 minutes before they arrive. I am or was a Gold card member. I am going back to Good Sam when my renewal comes up in May of 2018. Label me "FED UP".

When my car broke down I called AAA. They would send someone out to tow my car in 90 minutes and could be sooner according to the rep. 90min passed and no tow truck. My car broke down in a busy restaurant exit. 5 of the employees came out and pushed my car since AAA never came. After 2 hrs I had someone come pick me up and let AAA get the car later. Yes they phoned and apologized but they should have told me upfront they couldn't make it and I could have gotten back to my office sooner. I am a tax accountant and real busy this time of the year.

Car broke down in plaza parking lot. At 1:00 PM called AAA. They advised tow truck would be there in 2 hrs. No truck, no communication. We called back, advised still looking. 2 more hours pass, no communication, we called back, advised still looking. After 7 hours, now 8:00 PM we called again. Advised still looking. AAA expected us to stay in lot while they kept searching. We declined. They would not keep original request open. They cancelled it. We had to start a new request in morning. At 10:00 AM next morning a tow truck finally came. RIDICULOUS - AAA has lost its usefulness.

My car was hit when it was parked on the street on November and when I took it to the body shop the company (AAA) asked the body shop to put aftermarket parts on my car and when I call AAA they told me since it is not a 2017 or 2018 car they can use aftermarket parts and my car it is a 2015. After that I gave them the police report number and I thought they will take care of the rest. Something that did not happen cause when the car was ready to be pick up they told me that I had to pay the deductible cause they needed to obtain the other’s party info so they never call the police deparment and they told me they already called and told me to wait like 4 to 6 weeks for them to get the report, after 3 months I call them to see what is going on and the rude lady that helped me told me that I have to go to the police to get the report myself to send it to them???

We joined AAA because our previous roadside assistance was slow to answer. AAA is quicker to answer, but that is about it. My husband's battery died late at night in 17 degree weather, outside of a closed store. He called AAA, they told him 45 min to one hour, but we were hoping sooner due to the well below freezing temps and nowhere to go to stay warm. 20-30 minutes later, the tech called and said they were very busy and it would be another hour at least until someone could get to him. He had to walk to a Walmart, buy a battery and put it in himself. I repeat...it was 17 degrees outside.

I signed myself and my fiancee up for a membership online. The website even asked for her name, birthdate and email address. Needless to say, they did not add her, and when calling customer service to have her added they said there is an additional 48 hour wait time for her even though it was their error on their website. The agents Heather & Rudy (both allegedly supervisors), were rude and said I would need to pay an additional fee for the same day service (which cost more than the towing), and said I could file for reimbursement for my towing (even though it would most likely not be approved).

The tire pressure warning light came on while I was driving home. I called AAA at 6:15 pm. I was told AAA would arrive by 7:15. At 6:45, I received an automated notice that the driver would arrive in 15-20 minutes. Then... nothing. At 8 pm, I got a call that the driver was delayed. Three calls for status later (and at least an hour on hold) and all I've received is the runaround, lies, excuses, half a dozen automated calls saying the driver had arrived, but no service. It's now been 4 hours and counting... If I could give 0 stars, I would.

My daughter had her car towed to James Auto Repair in Panama City, Fl. The bill was in the $700.00 range and I paid this bill over the phone since I was over 600 miles away. The next time we used this shop I was quoted $1.000+. I have since found that their hourly charge is over $100 dollars an hour. In checking around, I found this to be almost double what other shops charge. I also found the parts prices to be inflated. I have been a member since 1982 and have always found the AAA to be aboveboard. Would I recommend this facility? Three guesses.

I have been a member since 1987 and am pleased with their road service. However, I now find out that I am being forced to pay $2 every year for a subscription to their magazine. I do not read it and it goes right into the recycle bin when I get it. If someone wants it then I am sure they would be happy to pay the $2. But why should people who do not want the magazine be forced to pay for it? I contacted Customer Service at 800-922-8228 and was told that that was just the way their "system" is and that perhaps if more people complained about it they would change their "system." Their "system" in this regard is a bad one. If they want to use $2 of my membership dues for something, they should donate it to a charity of my choice instead and not force me to pay for something I do not want.

No service because of Caltrans area. I called on Jan 4 2018 before San Mateo bridge. AAA said they cannot come out to do the service. I waited more than 2 hours. No one came. I replace it myself. Should they call back to see I receive a services that I paid. My AAA **.

Yesterday, Feb18th around 12:44 placed a call to AAA service to get a tow... They told me a tow truck will show up around 4:45 pm... I thought that was a bit too long, but I sucked it up and said ok. 5 hours later, NO TOW TRUCK, placed another call and was told "will be there within 30-40 minutes, another hour go by, NO TOW TRUCK... finally my car gets towed and at this time it was 7:45 pm. WORST SERVICE EVER. I GOT NO ORDER NUMBER, NOTHING and to top it off I have been a member for over 3 years with PLUS SERVICE. SMH.

I called AAA when my car wouldn't start at my home. AAA arrived within 25 minutes and got my car started and then checked the battery with equipment he had on board. The battery was the original and at least 3 years old. He suggested I have it replaced. I immediately thought of the inconvenience of going to get a new battery and have it installed. Joe mentioned that he might have a new battery on his truck. Sure enough, he did. He installed it in my car in 5 minutes and I paid him the same price it would have cost me elsewhere. But, I appreciated the convenience of having done in my own driveway. I never knew AAA provided that kind of service and was very satisfied.

Called AAA for a jump start. The car was in my garage and had not been used for one month and would not start. We were confident it was a battery issue. Kalita Road Service from Woodbridge responded. The guy didn’t want to jump the car and said damage could be done by doing so and the car should be towed and was insistent about having it towed. He was told to continue with jumping the car and he did so and the car started. He took off in a rush and within one minute oil was pouring out onto the garage floor. After a Ford certified mechanic inspected the car it was found that the oil filter was loose. The mechanic felt this was very suspicious and unusual. Aside from the battery needing a jump, there were no other issues with the car. We can only surmise that there was foul play involved since there were no leaks prior to his arrival. Beware if AAA sends Kalita on your roadside call!

I was having issues with my car, so a family friend advised me to sign up for AAA. I signed up two days ago for AAA Plus which includes 100 miles of free towing. My car is in my driveway and would not start. I called and rep told me they would tow up to 3 miles, shop is 9 miles away. And I'd have to pay for the rest. If you read the fine print... very small on website it says you are a basic member until 7 days passes. I never saw this. Now I'm stuck out of pocket, needless to say I cancelled my membership. USELESS.

I am not happy with this service. I am going on now to 4th hour waiting for a tow after I talked to representative on the 3rd hour and I'm still waiting and I need to get home to my kids. The weather is nice and this is ridiculous for this kind of service. Is this for first time membership. I have never been in a situation like this that I will be waiting for help going on for 4 hours. I am just going to go home and leave my truck here at my work so that I can get to my kids. Minnesota temperature is nice, 17 degrees and I do not understand why there is no tow trucks. So much of this AAA membership service, very poor.

On 02/13/18 at 7 pm I called for battery service which is included with premier level. I was told it was not available in my area this late at night. I was told to call back the next day. I called at 5 pm the next day, I was told a driver would be out with a new battery within the hour. The driver showed up and told me my battery was bad but he is not authorized by AAA to install batteries. I called AAA back and was told no battery service was available in my area. My calls were transferred 3 times after requesting a sup. Finally after 15 min on phone, I was told to drive my car to the store and buy a battery. My car is dead and this is the best they can do. I was sold a level of service they can't provide in my area. They knew my area when they upsold me this service. This co is pitiful. I would not buy AAA ever again.

I have called AAA several times in the past 6 months and every time it is over a 2 hour wait no matter what the weather is. I don’t think it is the lack of participating garages that causes the long wait. I think it is the tow truck or service truck drivers. They have a two hour window so they take their sweet ass time and leave their garages within the time that it takes to get to the vehicle.

My disabled son was in a car accident in Newport, MI on I 75. I called Triple A for a tow to my daugther's home which was 20 miles away. I spoke with someone name Linda. She was rude. She acted as though I could not call and request the two when the membership is in my name. She spend about fifteen minutes questioning why my son could not call. Next, she ask for an address. After giving her an address, she stated, I was only allowed a tow up to 10 miles. I told her, "I am a plus member and can have a tow up to 200 miles." In a very nasty tone, she stated, "It didn't matter." I could only get a tow up to 10 miles. I told her, "As a plus member, I was told that tow are up to 200 miles." She said, "In summer weather." Well, there is no information on any pamphlet that had on in summer weather. This is misleading to get members to upgrade. They offer services but when the service is needed, the member is out of luck.

I was very disappointed after 5 plus years of being a loyal customer, this company decided to raise my rates $150 dollars per month after getting into my first at fault accident (no vehicle damage or injury, dislodged a review camera) at the beginning of last year. I thought the reason people purchased insurance was to cover these things. I had no idea a singular fender bender no injuries or car body damage could cost me this much. Long story short I decided to cancel services and was quoted $90 per month with Progressive and Allstate. Very dissatisfied with AAA.

Teenager daughter broke down on major interstate. First estimate was 1 1/2hr. Changed time by adding another 30min then again another 30 mins. Called them 3 times, after 20mins of being on hold they expressed there was nothing they could do. It's ironic the first thing they ask you is if you are safe... I guess answering yes does nothing. Poor service, long hold times, ignorant people reading off a script. Manager couldn't do anything but say there was nothing they could do. Ended up calling a tow truck myself. Don't waste your money with these folks. It's all marketing. Ended up being over 3hr wait for service in an unsafe environment. Use another service.

My son joined AAA in March of 2017, His membership was up on March 1, 2017. When you sign up with the computer there is a very small print with it. Check off to auto remove. He never saw it. He paid for the year, He had his identity stolen with the Equifax problem and his debit card was compromised and he got a new card with a new number and never changed the member payment information. The other day he checked his checking account and there was a charge from AAA and it was a month earlier than when the membership was to begin.

Called because lost job due to medical and needed to cancel membership. They advised could not reverse payments but can cancel subscription. Not sure why I kept them for so long. They overcharge for everything and the service is lousy. Customer services is no better. My suggestion is to run the other way.

I hope my experience with AAA will help others to be most careful when you sign up for online services. When I purchased my car insurance with AAA, the definition that I understood for “excluded driver” is that my children, who at the time were living with me, were not allow to drive my car. Around a year after, my daughter moved out to her own place and insured her cars also with AAA. At the moment she purchased her insurance the agent never informed her that she was an excluded driver in her mom's car insurance and because she was obtaining her insurance with AAA, she can be removed from the excluded list and added to my car insurance for free as part of the AAA insurance member benefits.

On Jan. 6th, my family and I were in an auto accident. I was pulling an enclosed trailer when I hit some black ice on Interstate 94. The vehicle and trailer ended up in the median & my SUV was jack knifed and sticking out blocking 1/2 the passing lane at 9:30 pm. I immediately called 911, while my wife called AAA. The first thing we both explained was that we were unable to move the vehicle and we were blocking 1/2 of the passing lane on a busy interstate. The trooper got there quickly, blocked off the passing lane and called a tow truck, while in the meantime, the AAA rep. kept my wife on the phone at length asking multiple questions instead of dispatching a tow truck immediately and then calling her back for further information. My wife repeatedly told the rep that we were blocking the passing lane.

Been a member of AAA for 30 years and I rarely use them. My son’s car broke down at 6 pm due to an alternator. Estimated time of arrival was initially 40 minutes. Flatbed came at 9:10 pm. Why? Because AAA is losing all their contractors and doesn’t have the fleet. Get your act together because this is a joke of an organization. No 17 year old should be stranded for 3 hours because a company (who we pay annual PLUS services for) can’t operate effectively and have enough tow trucks in place. No wonder why you have a 1.2 rating.

AAA recommended garage in Nashville after car stalled several times; would be running, then engine would cut off. After waiting several minutes, car would start back up and go a few more miles, then engine would cut off again. Afraid to drive car any distance as traffic was heavy. Called for tow and asked for recommendation both for wrecker and garage. Not only did they send a poorly trained wrecker driver who requested payment from "Premier" customer who should not be paying anything, but the garage kept the car for more than a week, claiming he needed parts from the Volvo dealership and could not get them. We rented a car from Enterprise for one week, picked up the car seven days later, after paying $1,379 only to drive it a short distance when the engine cut off again.

I have now been waiting for a truck for the last two and a half hours. I called 2 hours ago. They said within the hour and it is now working on 3 hours now. Too slow. This is ridiculous. They need to pick up the pace or at least hire more trucks especially in the winter time.

As a premium customer with four, 100 mile tows. Each service call counts as a tow even if it is as simple as putting air in your tire to make it to a tire shop. There goes one of my 100 mile tows. Was promised the longer I have insurance with them, the lower my auto insurance would be each year. After couple of years, patiently waiting, no savings. Now several years later, still no tickets, no accidents, it's higher than last year, and the year before that. Now AAA wants to charge me a early termination fee when I didn't renew and because I got insurance somewhere else that was way cheaper with the same premiums with uninsured motorist. AAA, you were there to help me with a tow but your insurance is not worth getting.

I called in to AAA for a jump start for my vehicle... was told I would see someone to assist me within the hour... 70 minutes went by and called for a follow up and was told I should expect assistance with in 90 minutes. This now is well over two hours and approaching 3 hours. I was told my call was taken and I would be assisted in order of my call... the best I could expect. Being a AAA customer since 2010 and our vehicle insured by AAA, I find this service disappointing and unacceptable.

As is the case with so many others, I have had nightmare experiences with AAA. On January 10th, Franklin County Ohio, at 4:45 pm my transmission went out. I was told it would be no longer than 2 hours! It was 62 degrees with no rain, snow or other inclement weather! Two hours ultimately turned into over FIVE HOURS! Remember the weather was ideal this day. I called three more times and was told various stories. At 4 hours I was told the truck that had been assigned to me was pulled by someone in the call center! This person kept me on the line and ultimately made sure a truck was dispatched. One of these "experts" actually told me that responses were not affected by such things as snow!!! The problem with AAA is that they are maximizing their profits by minimizing the number of trucks they pay to provide the service.

I have been a AAA Arizona member for 21 years. I've had as many as 7 cars on AAA plans, right now I just pay for 4 plus an RV. The other day I had a blowout on my wife’s car. I called AAA and was told I had reached my 4 calls per year limit. I have never heard of this, but, did find it mentioned later in their info. I asked if they could make an exception, to which the answer was a sharp NO. Evidently, their policy is 4 calls per individual not per vehicle. I'm a husband and father of two girls. So, when my wife and daughters have issues, most of the time I go and give them my car and I call AAA. When I told the "service" rep and manager this, they didn't care. I was set to renew in Feb. but will not! Ending a 21 year relationship!

My "almost 2 yr old" grandson and I were traveling West on Hwy 24 in early morning commute traffic when our car started shaking, and I knew something was dreadfully wrong. I was able to eventually pull over to the side of the road through two lanes of traffic and stop by the side of the road. A call to AAA assistance was the beginning of great help, information and comfort! I am sorry I don't have the lady's name to mention her specifically.

I selected AAA's "Premier" roadside service because I wanted my motorcycle to included in the roadside assistance plan. So the one time I use it, they sent a tow truck with a flatbed intended for use with cars. My motorcycle wouldn't start and the driver said he wanted me to push it up his ramp and hold it there while he straightened out the bed with me on it! "WHAT?" I said "Are you kidding me?" "No, no problem," he said he would help me and make sure both me and my bike would be stable before he let go to straighten the bed.

No tow. My daughter was disabled in the middle of traffic stick in snow, AAA initially denied she was member. Later backtracked and said her dad had to be with her to use the service: lie. I called customer service. They refused to respond and later denied having received a call from my daughter.

I’m seeing a lot of reviews saying AAA took them 2 hours when they said it would take them 45 mins. If it took them 2 hours I would be leaving 3 stars. Called AAA around 9:30 because my keys had gotten locked in my car while I was delivering pizzas. They said they would dispatch someone soon and would let me know when someone’s on the way. (Keep in mind I live in Ohio and it’s the dead of winter and I wasn’t home.) I had someone come so I could sit in their car and wait so I wouldn’t freeze to death. 1 hour passes no call. 2 hours pass no call. 3 hours pass no call. We decide to call back. 4 hours pass no call. We’re still on hold. 5 hours pass no call. Still on hold. At this point we decide to call another tow truck company. 6 hours pass no call from AAA and we’re still on hold.

My husband and I have had our car stranded on the side of the road since 5:30 this morning. Our first call to AAA was at 5:45. The operator searched and called four different towing companies looking for someone to come help us. After waiting almost two hours, AAA called back to inform us they still hadn't found a towing company available due to weather. Understandable. We got family to come bring us home. Throughout the day we have called and checked status of tow trucks. It wasn't until a Twitter post that we finally made progress and AAA miraculously found an available truck. They told us the tow truck was dispatched and would meet us from 1:45-3:45.

If I could give them 0 stars I would. They told me at latest I would be waiting for 2 hours (after 45 minute hold). Called back when 2 hours passed, put on hold for 20 minutes again. The guy who answered was disrespectful jerk. They did not apologize but instead told me it would be another hour and half before they would show up. ** them.

I have been a plus member of AAA SINCE 1982 and has always been satisfied with the service until today. I just renewal my membership that expired at 12/31/17 and forgot to change my additional family membership which I pay extra for from my son to my daughter. I called today 15 days after my membership was renewed to ask AAA to change only to be told that I can pay $45 more to add my daughter. My request would not cost them anything. This is the first time that I have asked them to change the membership since I added my son and I have been a member since 1982. I will be canceling my membership at the end of this year. Sad that customer service isn’t their main focus anymore.

Service representative Jessica ** was extremely rude when handling my situation. She talked over me constantly and tried to up-sell me on another membership while refusing to service the membership I had bought. She refused to service my car because my name wasn't on the card (my girlfriend's name was on the card) and as a result of it I was stuck in the snow with no assistance. Do yourself a favor and look to another roadside assistance company.

I've been with this company for 4 years now. I've used them 1 time for a tow in 4 years until now. I called yesterday to get a key made and it took them over 4 hours for them to get someone on the way. I had to work like most people so I called them back. Complained and they said they would give me a free locksmith service. Well I called back today to receive that service and they said they weren't going to do that and in fact were going to charge me 150 instead of 125 for the service. This is the worst company I've ever received service from. They're liars, thiefs and very incooperative and unprofessional. I advise people to just go directly to the source instead of paying someone 100 dollars a year for terrible third party services.

Call AAA at 11 am. Told me they be there in a hour... Waiting they call me back and told me the one towing services cancel... and they would find someone else. Well this happen 3 times. It is now 8 pm. So someone coming to get me and they are using their towing services. Tow truck will be here in a 1/2 hour... I am at Turning Stone Casino, going to Albany. AAA saying the weather too bad for anyone to come and get my van, really one tow truck is on his way, and the people picking me up told me I90 not bad at all. I cant wait till I go talk to someone in person at AAA. I will get my money back then some. I am paying for a services that they could not do. AAA not keeping my money, if I wanted to give my money away I give it to a hospital that help children.

I will never renew my membership next year. Ever since I moved from Hudson County NJ to Middlesex NJ every time I call AAA they take 5 hours with some excuse. When the tow company comes they tell me they were just dispatched 40 minutes ago. They are the worst.

On December 29 I called AAA early in the AM. Each time I was put on hold, then recording asked if vehicle was in driveway or disable on the road, click in driveway and put on hold for 5 min 31 secs (I counted!) and disconnected. I called a local tow company that has a contract with AAA, they called AAA but wouldn't respond until I called them. Continually dialed until 2:45 pm, then called vehicle manufacturer for a tow to dealer. An almost lifetime member, not after this and I will ensure to share this disgusting experience.

Called 6:30. Initially was bounced around to four different calls and on hold on every one of them for a long period of time. Finally got in touch with someone. Had to renew my AAA which is fine period first. When I first called the first time they couldn't hear me. My phone went dead after being on hold for so long. I had to use a hotel's phone and I can hardly hear them. So they told me finally after I renew that they should be there with under an hour. It's been over 3 hours and I'm still waiting. I called back when it was an hour and it had a rude agent trying to make excuses. I'm in Boston hello why should you take over 3 hours? Ask why didn't get a courtesy call after hour and a half. More excuses and rude. They call me back at after 3 hours the agent was nice however this company sucks. I'm still waiting. I'm in Boston how could they not have anyone to help me. It's only to unlock my car.

On 1/6/18 my fiance got stuck in six degree weather on the side of the road. She called me for help, and I was at least an hour away. I told her to call AAA, which she did. She was greeted with a recording, asking her to hold for an agent. Twenty minutes went by, no answer, still holding. She called me on another line and asked me what to do. I told her to find shelter so she doesn't freeze to death and to continue holding while I tried on my end. I called AAA from my office and was greeted with the same recording and put on hold. After twenty minutes or so - with no answer - I hung up.

Called AAA well over 2 hours ago and still have not been towed! Was told they couldn’t get here till 6 am! The tow driver spoken to was Eric and he sounded like he was three sheets to the wind! Unacceptable! I have called several times and they still can’t get a driver out here! What the hell do I pay this $$ for? I got a call back and they told me to call the local police and then maybe I could get a quicker tow! Really so then I have to pay out of pocket! This really chaps my **! Really AAA get it together!!!

I signed up with them and got a brand new battery. In less than 2 weeks, the battery is completely dead. And to make it worse, the battery sold to me isn't a match for my car. Very cheap yet, sold to me very pricey. I should have read other reviews before signing up. Absolute garbage. Shame on you.

I have had AAA roadside assistance for 7 years now. I have called them 3 times to utilize their services and the first 2 times I was told they cannot be of assistance. Fast forward to today, when I decided to overlook that and had what can only be described as the worst experience with a company ever. I noticed my car had a flat tire while out of state. I called once and reached the South Jersey office who transferred me to the MidAtlantic office, where I was promptly hung up on. I was only on hold for 7 minutes and someone else was on their way out to help put on my spare. Since it was 7 degrees outside the lug nuts could not be removed from my rim. So I called AAA again, where I was on hold for 45 minutes for MidAtlantic after being transferred there from South Jersey. After talking to the call center, she transferred to me, which resulted in me being hung up on again.

I for one am in a complete and utter state of disdain at the series of events that have taken place in relation to a service call for a tow I placed on 01/06/2018. At approximately 4:32 pm I placed a call for a tow for a flat tire where my child Jamaal ** was a passenger with my brother Robert ** as the driver/owner of the vehicle. The car is a black 2010 Chrysler 300. I received an ETA of approx. 6:59p. I received a call from a Dale with Davenport at approx. 5:49 to let me know that he was 15 mins away. I provided my brother with this information and let him know not to leave so that they would be able to get the keys.

When going online to renew my membership, the options did not allow for any change other than to stay at the same level or increase the level of membership. I think this should be illegal! You have to contact AAA and ask for the option for a different membership level in order to be able to select it. I also noticed my husband had been changed to a dependent less than age 25. I was not able to correct this myself and was again forced to contact AAA to make the change for me. If I had not caught that, I can only imagine AAA denying a claim based on false information. It seems these actions by AAA should be against consumer laws. I feel they are both underhanded ways to take advantage of consumers who don't know any better. Disappointed to say the least!

While it was a cold snap, my battery died while shopping. Used app and wait time was a ridiculous. 16 hours to get a jump. Was told they could get there at 2:44 am?? Where was I supposed to wait as all businesses would be closed well before their proposed 3 am appt AAA offered? Called a friend and got a jump from them. Why even have AAA as it is useless! Will cancel after today as 16 hour wait is more than ridiculous!

Today I got stuck in a parking lot. I am a AAA plus member since 2003. I called 480 at 4:30, they tell me it'll be 90 minutes. I thought that was reasonable. I thank them and I waited. 90 minutes come and go, and no tow truck. I called him back they proceeded to tell me it will be coming at 7:30! By now it's dark, and freezing and I am alone in a parking lot! I finally got tired of waiting, and I called my daughter to come pick me up! I called AAA and ask them why they couldn't even give me a courtesy call, and the rep proceeded to tell me that it was the wrecking companies fault!

I have never been so frustrated in my life! I tried to get a tow and waited 1 1/2 just for the tow truck to tell me they couldn't tow me because the car still turned on!?!? I had to go to the Victorville office to pay my tags as well and they told me over the phone my registration was $179, once I got there it was $216 & I paid then she said I'm not getting tags 'cause I need a smog. I brought my papers to the SB office then she said the system was off and asking for another $97 unless I brought the other receipt from the Victorville office I went to earlier. I came back Again and was told I still couldn't get my tags since the DMV had a hold on it for my insurance proof. 2 hours later the DMV tells me I paid it months ago and would clear it for me right away. This has been the worst day of my life!

New membership. Locked my only key in car. Weather 0 degrees. Holding my hungry toddler, with nowhere to go for shelter. Called AAA, reporting this emergency. Emphasized freezing temp/toddler welfare. Was told AAA would be there 3 hours later! Knocked on stranger's door and was let in, thank God. Not a great neighborhood, so I was scared. Three hours later was told AAA would be there in another two hours. (Been 5 hours now). Called Locksmith and cancelled AAA order. Paid Locksmith over $100. Left strangers home. 13 hours later, AAA calls and says they are on their way. WILL NEVER BUY ANOTHER MEMBERSHIP.

I can't believe I called that I'm stuck at work and 3 hours later the tow truck guy calls me to tell me it would be another hour wait so the total of my wait time would have been 4 hours. I had to cancel because the towing was to a mechanic and it would have been almost midnight by the time my car would get there. The tow truck guy wasn't sympathetic at all, didn't care, as if you get what you get type of attitude. What if I was in the woods all by myself? Is this the customer service and service I have to deal with? I mean it's kind of scary.

Been a AAA member for 15 years and finally had to make a claim. My oil pan on my RV was punctured by a piece of steel rebar. My claim agent was going to call by next day noon. No call so I had to call the next day and leave a message. McKenzie ** Las Vegas Office was my agent. She told me to go ahead and get repairs done and she would get bill from shop to pay for it that I had not to worry about it. When work was all done they denied all the labor, refused to pay, said I had to pay for it. I called her boss and let her know what. She said it would all be taken care. Her boss said that, "She would have never told you that." I told her I could come by their office because I had her on speaker phone twice and several people heard her say that she said no. So they have employees that lie to the customer to keep their job. Word of advice to anyone that needs to make a claim. Record all conversations or get it in writing so said it has to come to this.

During a cold snap, I was on hold for 75 minutes before I could request roadside assistance for my dead battery. The operator informed me that they were not doing batteries due to a high volume of customers. This is a service I pay for! It's not my problem if you are understaffed! Fix my battery! Ugh, I ended up buying a set of tools and taking the thing out myself. Thanks for nothing, AAA! Canceled my service.

This company will lie to get your money... Left us on 20 degrees cold winter with "I'm sorry" only. I just paid out my pocket to get my family home. We waited from 8:30 pm to 1:21 am and all we got was "I'm sorry."

My name is Bibi ** and I have been paying customer of AAA 11 years. I had a flat while I was traveling with my family in Laredo, TX in December 18th 2017. I stopped a parking lot and called AAA Road assistance. It was very cold and rainy situation. Over the phone AAA assistance tracked where I was and told me the serviceman will be there within 50 minutes. First I don't understand why it takes that long when I was in downtown area where there are many auto repair places. I get it why! AAA doesn't get the best but the cheapest people! Giving service to the paying customers is not that critical either since we don't take time write reviews! We pay with our credit cards no question asked but when it comes to giving back is not an option!

This morning, my husband broke down in his truck largely caused by the sub-arctic temperatures we've been experiencing. For the first six hours, he waited for roadside assistance because the service rep kept telling him they were expected to arrive within 2 hours. Twelve hours and several painful phone calls later into their customer service area, they have still not arrived. They are no longer needed, however, because an oiler tractor trailer truck has since crashed into our truck, lost control, and rolled over into a ditch, ** down all traffic. It took local authorities ten minutes to get a tow. He parked the truck in the breakdown lane, with his flashes on until his battery died. This is inexcusable. I am cancelling our membership and if they are lucky, talking myself out of the lawsuit they deserve.

I have a premium membership with AAA. Tried for 2 days to get roadside assistance. Phones were busy and online roadside assistance was down. Finally got through on phone... 10:30 a.m... they said truck would arrive by 1:45 p.m. At 4:00 p.m. called back. Waited on hold for 20 minutes. Told them no one had arrived as of yet. They said they would call the dispatch and have them call me right back. Nothing. AAA is false advertising what they are able to deliver... Charging people for a service they can't fulfill.

This morning I had a flat tire on hw294, 2 miles away from Wheeling Road exist. Stranded on highway -9F degrees. My phone broke over the weekend and I had no way of contacting any services to help me. I started flagging down drives and eventually a nice trucker stopped to help me. He offered me his phone to call AAA... I was unable to get through the automated answering system to an actual person so I can ask for assistance. Call was dropped 3 times. The automated system could not understand what I mean by "Chicago", or simply stopped cooperating. After a few unsuccessful tries, the trucker said he'd help me change my tire... Why am I paying AAA if not for a dire situation like this? Waste of time, money and energy. This has been my experience so far.

It has been very cold and many people have had trouble with their batteries and cars but... AAA is suppose to be prepared to deal with this and help their customers. After all this is their business. After waiting 4 hours yesterday and my second call on hold for 36 minutes a garage finally jumped my car but didn't clean terminal and wouldn't change battery. It never had a chance to start again today. Couldn't get through on phone or computer and family came from out of state to help change battery. So much for having AAA since 1980.

Spent all morning trying to contact AAA and all I get is a busy signal. I haven't had to use them until now and when I need them the most I can't even get a human being on the line. What is the point in paying for a service that you cannot use?

My car battery is dead and I can't get AAA to answer on their local Minneapolis line or the 800 service. Tried calling the corporate office and a few others, also with no response. Is AAA still in business? Why am I paying for an emergency service that can't even answer the phone during an emergency?

Call was on hold hour and twenty minutes. Not going to renew with the membership with you guys. I recommended you guys for more than dozen friends to use but definitely informing them to go with another provider. If I were you I would get a larger size of customer service calling center. But wait you guys love to be cheap. I'm pretty sure like 100 out of 20 actually using the AAA but the rest is free money. I had this for the whole year and the first call is not going anywhere. What is the point of using you guys if you can't even provide a customer service representative. Shame on you guys' service and extremely disappointing. I have a be in a meeting within 2 min. I can't even be there because no one is willing to help. CEO of the company should look into these matters and take action without collecting free money from your clients.

Today 1/1/18 at 6 am went to start my truck in Eau Claire, WI. My luck dead battery. It is -14 out. Called AAA and they said someone could be with us in the next hour. Yes I told them it was a diesel truck. We waited for a call. Maybe 15 minutes later a tow company said they can't jump start the truck because it was a diesel. Called AAA back. She called multiple people to see what they can do to help. On hold 10 minutes total (she did keep checking back with me). Okay great. They found someone but would be for 90 minutes. Wow okay. He called and wanted us to go buy a new extension cord to plug the truck in. He then said call him after it's been plugged in for an hour then he would be here to jump us (making it sound like he was on his way!).

My name is sister Kathy (Kathleen), and I was with one of your customers (pretty soon ex) on Sunday, December 31, 2017. She had received a call from the hospital to come because of a dying family member. She fetched me on the way, and we were on 290/71 heading west between William Canon and the Y, two major intersections in Austin, Texas, when she felt her tire go flat. OOPs. She called AAA to come help her, and she explained that she was attempting to get to the hospital to a dying family member. She asked that they send someone closer than the normal thing of going down the list as to who is next. They said they would dispatch someone immediately. They sent her an app where she could see where the driver was. She was disturbed as I because they sent the guy from east Austin. NO! Oh well, let him come.

Kalita Auto Service in Central NJ came thru AAA & won’t believe what I experienced that day. I called them for jump start & this inexperienced worker telling me can’t jump start the car, since he tested the battery & results were: bad cell in the battery, alternator and starter issues. I requested him just do the jump start & he refused to do so. Kept on pushing me to get the car towed & his company would tow the car. I called my friend & he came w/ jumper cables, we gave the car a jump & it started in no time. Be very cautious with Kalita Auto Service, they are running a big scam to get your car towed for no reason & keep on filling their pockets. On top of this AAA hires vendor like this.

Okay so, on Christmas Eve, someone ran into my brand-new car. Luckily she's been really cooperative and everything has gone fairly smoothly, all things considered. I had to call my own insurance company, which was lackluster - they were courteous, but not exactly friendly. Then I had to also call AAA, because that's the insurance the person who hit me has.

Called AAA for a tow and was told 45 min then I received a call from Bethel towing telling me they couldn't put their truck and driver at risk because of road conditions in our area. Although it had snowed the day before the roads were bare and dry. So I told them to forget it. Called AAA back asking them to call another company. AAA called back and after I explained they thought bare dry roads were too hazardous for their drivers, the agent explained that talked to them and they told him they were keeping their drivers close to base for the money calls.

I called and they put in a service call, telling me on one hour. One hour passes, and all AAA lines are perpetually busy and hang up on you. It is 4 degrees. I put in a second service call online since phone does not work. It is now 2.5 hrs since my original call and nothing.

Dead battery this morning in freezing weather, so called AAA and waited on hold for 30 minutes until my phone died. Absolutely no way to contact a human at AAA. Eventually flagged down a helpful person to jump my car. Not sure why I pay for this membership.

I slid off the road on a numbered road...no street name. Just 1707. I was told that I could not be located with that information because the road did not exist. I gave him the nearest named road and he insisted that I had to be on that road. I told him to just call a tow truck and they would know where I was...all they had to do was call me. I asked if they couldn't just gps locate me...but he said no and refused service because they don't service seasonal roads. I ended up calling the tow truck myself and they were there in less than half an hour and I had to pay for the tow. This after spending over half an hour on the phone with AAA and answering all their questions and being told several times that I only had two service calls left. Not worth the $125 fee that I paid 'to feel safe on the road'.

On December 21, 2017, I had run errands. Then my car wouldn't start. Called AAA at 11:00 am. Reviewed that I had a new battery and alternator. They said they would send service in about 50 minutes. After 1 hour 15 minutes called again. Said another hour. Hour later texted me another hour. Not raining, not cold, I was in a populated area less than 2 miles from the service AAA uses. Gave up. This is unacceptable.

This has been without a doubt the worst customer service I have ever been subjected to. I make the initial call to have them come change a flat. I started myself but Ford vehicles have these stupid caps over the lug nuts that swell up. After getting 4/5 off and getting defeated by the last one, I make the call. 11:00AM - They tell me that someone will be there at 1:30PM (I had no problems with this). 1:30PM - The ETA disappears in the app, so I give them a call and was put on hold for a half hour. After waiting to speak to a human they tell me that someone will be there at 4:00PM.

After leaving Christmas Eve service, I noticed my car had a flat tire. I called AAA. I have been a member for over 30 years. At 8:40 pm I was told it would be 45 minutes or less and that I would receive text message updates and a map where truck was located. I didn't receive any updates. I called after twenty minutes just to get update. The call taker said ooohhh, then nothing. After a few seconds he said the driver had 4 calls, but after an unlock I was next. After an hour I called again. This time they told me that it would be at least 90 more minutes. We had been offered help after the original call. We said we were fine AAA is on the way. We finally received help, not from AAA. Very disappointed.

Needed a tow as ABS light came on - Called and waited on line after many questions. Finally got a live person who asked a thousand questions and none that had to do with getting me service. After 10 minutes I said, "Wouldn't it be helpful if I gave you my gold membership number then you would have all the information in front of you?" She called a tow truck which I asked her to route a different company and she said she would route the company I knew. After waiting 50 minutes on the side of a road I called the tow company myself and they never received the call.

On 12/09/2017 I slid in the ditch, called for roadside assistance. Was told it would be 90 minutes, after 90 minutes, called back and was told nobody available, would reimburse if I got a tow, no reply as of yet, sheriff department insisted the car be removed due to safely, paid 525.00 on 12/10/2017 to get car out of tow. Very poor service.

My son was stuck at college with a dead battery. Got a jump from a local garage. Driver told him that it was the alternator and to get it to the garage he worked for. He was quoted $600 just for labor or he could have it towed home for $250. The garage mechanic suggested buying a AAA membership and that would cover the tow to get it home and fixed by our own mechanic. Needless to say, AAA didn’t kick in for 10 days, of course. So we paid the $250 to get the vehicle home. AAA, which did NOT even cover the tow, claims that a service call was used and covered $218 of the tow. That’s a LIE!!!

First let me say that I do not fault the actual service provider, but I do fault AAA for having an inadequate number of operators and roadside assistance contractors. This morning I tried to start my vehicle to go to work and found the battery completely drained. I could not determine where to connect the 4th jumper cable to my vehicle (manual said not to the battery, but the engine block is completely covered). Since the battery was older, so I decided to call AAA and go ahead and have them replace it instead of jump starting it. I called at 9:42 a.m. and was on hold for at least 10 minutes. The recorded messages said I could submit my service request online, but when I tried to set up an account after downloading the app and then online, I was unable to get past the Captcha security feature. I tried at least 10 times, and the app/website would not accept my correctly typed entries.

I have been a member for 16 years and never needed the service, broke down this year in another state, well found out that if not in NC they refer you to a roadside service in that state. You may not have the same coverage as what you are currently paying for, also you do not get the same service. I waited almost two hours for just a call and this was at 10:00 at night. Needless to say after 16 years we will not be renewing our account. Yes the discount on the hotels are nice but with so many offers on the internet these days and Hotel Reward Cards if you don't have the Motor Club service it is not worth it.

Dead battery, called AAA. Wait time of at 10 minutes each time I had to call. I was in Oshkosh WI on the main street with 2 small children. Initial wait time of 40 minutes was given. This was a 5:45 in the evening. I said that was unacceptable and asked for it to be expedited. About 20 minutes later I got a call saying the tow service with be another 40 minutes. Again said it was unacceptable and asked for the call to be expedited. After waiting about an hour & 15 minutes I called AAA again. Went through the menus and wait on hold for at 10 minutes. They checked on the company they called for a tow and said my call had been cancelled and it would be another 40 minutes.

In the past two months, two members of my family and tonight myself were abandon by AAA for over five hours waiting on a tow truck and getting excuses from so called customer services reps. This company is obsolete and now is just stealing money and cheating customers of service. Worst, they are placing people in danger during emergency situations.

I used to be with AAA years ago and thought they were the best of the best for roadside assistance. But it wasn't until I joined MCA (Motor Club of America) that my eyes were opened. I have an older car and I had to get my car towed on several different occasions within this year alone. I called MCA and they sent someone out to help me right away! Having unlimited towing up to 100 miles has really been a blessing to me during times of trouble! They have no cap like AAA does.

I'm reaching out to anyone with a similar experience. Recently I discovered a letter in my mail from the DMV indicating my drivers license would be suspended because a vehicle in my name was involved in an accident and didn't have liability insurance. OK here's what I know for sure after speaking with DMV: The accident happened approx 150 miles from my home at around midnight in Los Angeles. While the motorcycle in question somehow shares all the same information as a motorcycle I own (i.e. plate, VIN) the make of the motorcycles are completely different. We're talking dirt bike and a Harley. I (a retired vet) was not riding, nor was my "dirt bike" that is also apparently a "Harley" out of my garage, 150+ miles from the accident.